Design Thinking for Digital Process Innovation - Adiuto

AAAdiuto’s Road Map for innovation and digital transformation is designed, conceived, and created by the Academy, together with the client companies through the methodology best known as Design Thinking. The method integrates analytical skills with creative attitudes, providing solutions and ideas for solving complex problems and enables rapid implementation and testing of solutions, products or services in a POC context.

Design Thinking for Digital Process Innovation

Design Thinking 4 Innovation 2

By using Design Thinking, we can re-imagine new products, new processes, or review an entire business model, quickly adapting a given context to the new paradigms of digital transformation with strong attention to the end user.

Design Thinking is first and foremost a Human Centered approach, which puts the user at the center of the process of devising a solution. Through Design Thinking, it is possible to combine analytical and intuitive thinking to make decision making faster and more effective.

One of the prerogatives of this methodology is to put the person at the center, with his desires that are not only functional, but also emotional, and social: often the real obstacles in the phases of organizational transformation.

This method is particularly suitable for quickly exploring complex ecosystems in search of experiences to optimize, internal conflicts that create clutches, possible improvements in client satisfaction not yet taken into account.

Empathise - Define - Ideate - Prototype - Test

The 5 phases that comprise it and the various tools used help the work team to focus attention gradually from the understanding of the problem to the exploration of possible solutions, with a posture unbalanced towards concreteness, aimed at the realization of prototypes to test and validate.

Design Thinking is therefore the instrument, the ideal methodology for business innovation and through Adiuto Academy, it is applied with success in innovation projects, both internal and external, to generate real value for people, cultures and organizations.

The Adiuto Academy model is a winner because it makes the prototyping and testing phase, the weak link of most academic DT approaches, which stop at formalizing purely conceptual prototypes, into something concrete and tangible.

Adiuto Academy therefore helps to seize the potential of technological innovations, to transform it into meaningful and accessible solutions, products, or services.

Being perceptive about processes, capturing and leveraging the resilience of internal resources requires a major effort to model the issues toward digital transformation.

The Academy dedicates a multidisciplinary and heterogeneous team to the construction of prototypes for process innovation, which integrates with the in-house specialists selected by the customer in a single team. The team’s integration and multi-disciplinarity is the essential element to ensure the success of the projects.

The Academy allows getting closer to the customer, understanding the context of Use, identifying with the customer, and designing a truly innovative customer experience. Adiuto, being a technology producer, manages the creation of rapid experimentation of ideas and a realization of POC prototypes on any process through the Academy.

Adiuto AcademyDigital Processes Academy

Design Thinking 4 Innovation3

AAWe are a Unicum between Training, Ideation, Prototyping, Realization

Design Thinking & SustainabilityProcess Innovation4

Why spend exaggerated figures or make important investments when a smart approach is enough? There is no need for large capital or investment: design thinking is a truly sustainable method, which accompanies managers in their choices and puts business processes in the right direction, so as to create a virtuous mechanism. Design Thinking is therefore a consulting approach aimed at identifying an innovative solution of any kind. The idea arises from the growing need of companies to produce solutions with high innovative content, a need often difficult to satisfy due to the different variables, internal and external to the organization, to be taken into account and that influence the result to be obtained. Innovation means in fact finding something new or finding a new way of doing something already known, this means that the direction to be taken is not clear nor known to anyone, otherwise it would not be innovation that is being pursued. Today, more than ever, we need procedures, models, and tools that we can use to take the optimal path as soon as possible, reducing uncertainty and explaining the highest possible amount of data and information sensitive to the challenge we want to face.

Research Idea Prototype Solutions

Design Thinking began with this purpose: to help organizations structure the processes, activities, organization and management in order to encourage the development of processes and the development of solutions with highly innovative content.

Adiuto approaches this methodology with the idea of developing process innovations for customers! Currently, this methodology is well established and widespread in large companies from the USA, but some important examples are also present in Europe and particularly in Italy, implemented in smaller organizations, who have been able to exploit and enhance their creative potential.

Design Thinking is therefore an opportunity for all those companies, even small ones, who would like to give a boost to their work, in terms of products and services offered, from a strategic point of view or from that of corporate image or brand. Adiuto re-creates the mission with this methodology aimed at Process Innovation!

Adiuto Academy has the Training of Digital Business Process Transformation through Design Thinking as its mission, with contents and methodologies ranging from Six Sigma to Lean using Design Thinking approach to conceive, reengineer, and simplify processes and bring methods of analysis on issues related to the critical evolution of companies.

The Academy plays a CSR role for Adiuto in the technological field, bringing resilience and sustainability to its network, customers, and all stakeholders. The Academy generates training on topics as a valuable output, now very fashionable as Design Thinking, a method that is used by companies with the aim of re-engineering processes.

Adiuto Academy is unique in that we, more than others, are able to generate the POCs through the Adiuto platform on the wishes of customers which are created through training.


Customer Experience Design

Adiuto Platform 4 Lean ThinkingLean management of the company, achieved through the application of the principles of Lean Thinking, generates continuous improvement that creates and brings value to the customer by increasing competitiveness through better management of business processes, resulting in reduced waste.

The company that implements this approach and the Lean Six Sigma method, both in business processes and in its internal training, is able to eliminate defects and waste in the production chain and in any type of production process with a clear improvement in average performance.

Lean Thinking is a true way of thinking, a process of learning and improvement that impacts company culture and values. A true philosophy, rather than the simple application of a particular method or technique. Lean management also includes a motivational training system and the method of aligning goals and projects. This approach, in addition to having value on the company’s internal dimension, allows generating a direct impact on the customer, understanding the latter as a user actor of the process or product.

In the era of Industry 4.0, where industrial automation captures the new challenges of integration between the world of information services and Mechanical Production, the Lean Six Sigma approach becomes a tool to reinterpret the horizons of quality.

Defining the business opportunity

Measuring process, product, and performance

Research critical factors with greater impact on

performance

Implementsolutions

Develop inspection plans for processes and products

Definition

Measurement

Analysis

Implementation

Control


Amministrazione, Finanza e Controllo

Risorse Umane

Approvvigionamenti

Produzione - R&D

Compliance & Quality

Logistica

Marketing e Vendita

Post-Vendita

Difetti

Tempo per la risoluzionedegli errori di lavorazione

Sovrapproduzione

Produzione non necessariao pianificazione errata

Mobilità Inutile

Movimentazione non e�cientedelle risorse

Perdita Tempo

Spreco di tempo nelle fasidi processo

Spreco Talento

Allocazione non e�cientedelle risorse

Processi Extra

Più lavoro o maggiore qualitànon richiesta

Disorganizzazione

Archiviazione o Inventariatoine�ciente

Trasporto non necessario

Movimentazione non necessariadi prodotti e materiali

Continuous improvement

Reduced processtime

Correct Production

Production in line withrequirements and standards

Useful Mobility

Correct movementof resources

Punctuality

Cancellation of waiting timesin the process stages

Resource Development

E�cient and valuableresource allocation

Standard Processes

Compliance with qualitystandards processes

Organization

E�cient storageand management system

Correct Handling

Correct managementof products and materials

Administration, Finance, and Control

Human Resources

Supply

Production - R&D

Compliance & Quality

Logistics

Marketing and Sales

After-Sales

Lean according to Adiutofor the new Value Chain without Waste

Each company has bottlenecks within its value areas on processes, productivity, and efficiency losses, more commonly referred to as waste. The Lean Process approach identifies and maps the processes, while Adiuto supports the reengineering of the processes or the elimination of waste, through the adoption of the digital paradigm. Moving from a wasteful system to a value system means having interpreted the digital transformation at its best.

The Adiuto platform enables different solutions suitable for the generation of value in processes through the efficiency of the same. Knowing how to create digital files, manage, group and evaluate information, content and documents means making it possible not only to identify waste, often of time and resources, but also to address it in order to enhance the value of the resources themselves.

Adiuto Solutions


Imagine. Plays. Create.

Innova. Realize.

LEGO® SERIOUS PLAY® is a powerful problem-solving methodology based on the use of LEGO bricks and a structured process of highly participatory dialogue led by an experienced facilitator.

The objective of this methodology is to activate the collective potential of an organization to explore different points of view by adopting a practical and intuitive system. It is a format that integrates traditional classroom training programs, webinars, and Multimedia Training Pills with workshop sessions where participants become the main actors.

LEGO® SERIOUS PLAY® offers a fundamental approach to exploring complex, multi-stakeholder systems and processes, enabling proper insight and ensuring rapid sharing on priorities to be addressed. It is a very versatile method that allows the redefinition of future scenarios and processes, optimal in the design and development of digital processes across organizations.

LEGO® SERIOUS PLAY®Co-Creation4

The method’s basic process is structuredaccording to 4 connected phases

Sharing

It is the start of the process, it communicates to the participants what they will have to achieve.

People build a real “artifact” (which can be initially individual, and then group).

After the construction, among all the participants, the models and stories related to what has been “created” are shared”.

Participants are encouraged to reflect, internalize, and concretize what has been previously shared.

Challenge

Reflection

Building


The AdiutoAcademy Team

AAThe experience of academic teaching, in start-ups, business schools and talent gardens allow the development of innovative methodology in terms of training for client companies that want to innovate their processes; professional experience in science and R&D enables cross competences for the development of creativity; years of technical exercise and prototype development and delivery release the ability to integrate skills, methodologies for product and process solutions.

These are the drivers used for the selection adopted in putting together the AA team, with the ultimate goal of generating value from the heterogeneity of knowledge at the service of enterprises. The consulting experience of all members is an added value in the Agile Approach key.


AA Design Thinking 4 Innovative Ideas

Facilitating the process of designing a solution in the context of business processes to bring the customer closer to the use context for technological solutions. Design processes, activities, and organization in order to promote the development and

birth of process solutions with high innovative content.

Digital Transformation 4 Sustainability

Economist, expert in Sustainability and industrial Strategies, University professor of Business Economics & Corporate Strategy (Governance & Strategy, Corporate Social Responsibility - CSR, Sustainable Development, Digital Innovation, Enterprise Content Management - ECM) for over 10 years. Specialized in strategic marketing, sustainable and innovative technological solutions for the digitalization and simplification of business processes. Vice President of Assoknowldge Confindustria SIT; for over 15 years, he has been carrying out institutional activities and is a promoter of innovation and sustainable development in Confindustria. For over 10 years, he has held leading roles in several corporate and start-up companies focused on innovation.

15 years of consolidated experience in multinational companies in the field of Transport and Pharma; he has held managerial roles in Supply Chain, Digital Procurement, Lean Six Sigma, Innovation. A civil engineer with a PhD in transport engineering, he obtained a Master’s degree at the Politecnico di Milano in Logistics and Transport, and a Master’s degree in Business Engineering. Certified Lean Six Sigma Black Belt, LEGO® SERIOUS PLAY ® expert facilitator since 2015; he teaches Design Thinking at the University of Florence, and is a consultant and trainer at Digital

Transformation, a co-founder and investor in start-ups.

Guiding customers and stakeholders through lean approaches and Design Thinking to generate innovations aimed at simplifying processes, on a path of sustainability and measurable resilience. Positioning in CSR & Sustainability as a strategic lever and continuous improvement of company performance. Innovating Strategy & Governance for the positioning of the company and for efficient functioning of the core processes as a sustainable and innovative driver for the company 4.0.

Prof. Dr. Riccardo MasiaDirector Strategy & Consulting | Marketing & Institutional Affairsat Adiuto

Ing. Carlo Spellucci, PhDDesign Thinking Facilitator at Adiuto

Digital Journey Customer Experience

Digital Process Innovation

Ingeniere Informatico, consegue la laura Master’s degree in Computer Engineering presso il Politecnico di Milano. Si specializza in linguaggi informatici e in soluzione innovative per la gestione dei flussi documentale in aziende leader. Da oltre 7 anni manutiene, sviluppa e innova la Piattaforma Adiuto e i processi dei principali clienti. Manager della Piattaforma tecnologica Adiuto, ha la missione di realizzare la Customer Experience, volta all’inovazione e alla semplificazione dei processi.

Trasmettere ai clienti Adiuto gli strumenti e l’esperienza per affrontare la digitalizzazione dei processi imparando ad individuare le insidie a cui porre attenzione e le leve su cui basarsi, attraverso un approccio pragmatico, trovando il giusto compromesso tra praticità operativa, rigore di processo e garanzie di compliance.

Enabling digitization towards compliance with regulations and standards, simplifying Data Integrity and improving performance through real-time process control. Cost Saving, Wasteless Process, Lead Time Reduction represent the main “obsessions” for the process owners which, thanks to WFM

and BPM solutions, can be fulfilled.

Ing. Marco MaffiniTechnical Director at Adiuto

Filippo Savi Executive Business Consultant & Life Sciences Leader at Adiuto

Digital Journey Customer Experience

Computer engineer; he obtained his master’s degree in Computer Engineering at the Politecnico di Milano. He specializes in IT Languages and innovative solutions for document flow management in leading companies. For over 7 years, he has managed the team for the maintenance, development and innovation of the Adiuto platform. Manager of the Adiuto technological platform, he has the mission to create the Customer Experience, aimed at innovation and simplification of processes.

More than 20 years of experience in the development of Document Management and BPM Platforms in the field of GxP; for over 10 years, he has managed digital Innovation Projects in the field of Life Sciences (CFR 21 part 11, Annex 11). He has numerous digital Transformation projects for Corporate in over 50 national and multinational companies with hundreds of digitized processes to his

credit.

Providing the tools and the experience to Adiuto’s customers to face the digitalization of processes, learning to identify the pitfalls to pay attention to and the levers to rely on, through a pragmatic approach, finding the right compromise between operational practicality, process rigor and compliance guarantees.


Lean Six Sigma 4 Digital Process Transformation

Digital Signature Solutions

Molecular biologist, PhD in Translational Biomedical Sciences, specialized in Microbiology and virology; for over 6 years in QA in the Life Sciences market. In the last 4 years, she has verticalized her professional experiences in the digitalization of QA processes, especially in the field of GMP, ISO, and HSE. Green Belt Lean Six Sigma, expert in efficiency, performance analysis, ECM and Workflow Management for process automation and digital transformation aimed at continuous improvement of corporate Compliance.

Manager of several multinational companies; holds roles in E-Business and Workflow Management. For over 13 years with Adiuto, he has been generating opportunities and consolidating relationships with partners. Expert in complex document processes in compliance and GDPR. He develops opportunities on direct customers and Partners, brings improvements and streamlines Governance, Compliance, HSE processes through the integration of the Digital

Signature as a process enhancement tool.

Integrating two methodologies: Lean Manufacturing and Six Sigma, for the optimization and simplification of processes. The integration of these two approaches allows optimizing processes in a qualitative key and to identify the activities that need to be eliminated. DMAIC is a problem solving technique that is divided into five operational steps: Define, Measure, Analyze, Improve, and Control.

Accompany Adiuto customers on a user Experience characterized by simplicity and security aimed at regulatory compliance of documents and processes. These are enhanced

through re-engineering, using the Lean approach.

Dr.ssa Barbara Repetto, PhDQuality Assurance Manager at Adiuto

Riccardo SangregorioBusiness Developer Manager at Adiuto


Digital Innovation into Practices

BPM Solutions into Practices

Computer programmer specialized in document technologies, more than 30 years of experience in the ICT sector at the most important Italian document management companies. IT and management consultant; founder of an important company in the field of DMs, spin-off of the University of Florence. For 5 years, he has been head of Adiuto’s corporate training, a teacher and trainer for Adiuto Network’s Business partners, and he also holds the role of BDM for executive clients.

Over 35 years of experience in international ICT companies. An IBM executive for over 15 years, he has led international development and consulting teams in Europe. Trained in the technical field at the Unisys Education Center Milton Keynes (UK), also at IBM Education Milano and MOOC, he obtained certifications such as Oracle DBA, PMC, SAP R3, SAP IS-U ABAP, Data Privacy, AWS certification path for architect, Agile & Scrum, Python 3. In Adiuto, he supports customers in the

development of digital processes as a Project Manager.

In summary, the tasks of the Academy Manager are bringing Adiuto customers the technical modalities with which to translate process innovations into practices through the Adiuto platform, guiding the customer along the innovative Road Map, shared and designed in a collaborative way.

Supporting Adiuto customers in the creation of waste-free processes through the customization of a BPM solution on the Adiuto platform. Creating POC for prototyping aimed at

the Digital Transformation of customer processes.

Andrea RossoniCorporate Training Manager at Adiuto

Stefano TizianelTechnical Analyst & PM at Adiuto


The difficulty lies not so much in developing new ideasas in escaping from old ones.

J.M. Keynes

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Design Thinking for Digital Process Innovation - Adiuto

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