City Government of Calapan Citizen's Charter Name of ...

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City Government of Calapan Citizen’s Charter

Name of Department/Office : CITY ASSESSOR’S DEPARTMENT Type of Service : REQUEST FOR APPRAISAL AND ASSESSMENT OF REAL PROPERTY Schedule of availability of service : MONDAYS – FRIDAYS, 8-5PM Who may avail of the service : REAL PROPERTY OWNERS OR AUTHORIZED REPRESENTATIVES

Duration : 70 MIN

Step What will the client do?

What will service provider do?

Person-in-Charge (Position)

Time Fees

1. Customer fills-up transaction routing slipand/or request for inspection and submit requirements.

Checks, verifies requirements prepares Order of Payment.

Lorelie D. Marasigan; Glenda Landicho

10 mins./ transaction

Depends on the type of transaction (see table below)

Client waits schedule of visit if transaction needs field inspection.

Inspection team conducts Appraisal and Assessment upon schedule of visit.

R. Gozar, C. Catapang, F. Lumanglas, R. Bautista, R. Albo

Depends on schedule and proximity of property.

P110 or P160/

Request

2. Client waits for preparation.

Prepares FAAS and TD.

Emily Avenido, Criselda Alda


No Fee

3. Client acknowledges appraisal and assessment made.

Instructs client where to sign.

L. Marasigan, E. Avenido, C. Alda,G. Landicho


No Fee

4. Client waits approval of his/her transaction.

Enters/assigns ARP. No. in the assessment roll

Lilibeth D. Isiang No Fee

Review and approves appraisal and assessment made.

Richilieu A. Gozar; C. Catapang


No Fee

Real property transaction is tax mapped.

J. Mendoza, N. Ortiz 15 mins./ transaction

No Fee

TaxMapper I reviews and signs the FAAS and TD

D. Alveyra 5 mins./ transaction

No Fee

Reviews/Recommendsapproval of TD and FAAS

R. Villas, C. Villas 10 mins./ transaction

No Fee

2

Approves Tax Declaration

Jelson O. Masongsong


No Fee

5. Signs Routing Slip, Transaction Log Book and receives the owner’s copy of TD.

Records and releases Owner’s Copy of Tax Declaration and endorses FAAS to Records Division for encoding.

E. Avenido, C. Alda, G. Landicho,


No Fee

End of Transaction

Transaction Type

A. Transfer of Property Ownership none/ P500 for Late Declaration/

Correct Transfer Tax, Fees & Charges

B. Newly Discovered Building/Machineries, Reclassification of Land or Building, Building Depreciation/Renovation/ Demolition as per Site Inspection.

P60 Transaction Fee and/or P110-160 Inspection Fee

C. As per Title (same name), Subdivision, Consolidation-Subdivision, Consolidation, Change of PIN, Correction

P60 Transaction Fee

Name of Department/Office : CITY ASSESSOR’S DEPARTMENT

Type of Service : REQUEST FOR TRANSFER TAX ASSESSMENT

Schedule of availability of service : MONDAYS – FRIDAYS, 8-5PM

Who may avail of the service : REAL PROPERTY OWNERS OR AUTHORIZED REPRESENTATIVES Duration : 16-20 MINUTES

Step What will the client do? What will service provider do?

Person-in-Charge

(Position)

Time Fees

1. Customer fills-up Sworn Statement required under RA 7160 Sec. 202.

Checks and verifies requirements then prepares Order of Payment (OP)

Lorelie D. Marasigan/ Lilibeth Isiang

15 mins./OP(applicable for simple transfer only)

No Fee

2. Receives OP then proceeds at the CTO for payment.

Issues Official Receipt (OR).

Revenue Collectors at CTD

See CTO’s Citizen Charter

See bottom.

3. Bring copy of OP back to Frontline Officer

Inputs OR details in the OP.

Lorelie D. Marasigan/ Lilibeth Isiang

1 min./ No Fee

Transfer Tax, Fees and Charges is equal to 75% of 1% of the current and fair market value or total monetary consideration involved in the acquisition of property, whichever is higher plus 25% surcharge and interest of 2% per month but not exceeding 72% if not paid on time.

End of Transaction

3


Name of Department/Office : CITY ASSESSOR’S DEPARTMENT

Type of Service : ISSUANCE OF TRUE/MACHINE COPIES OF TAX DECLARATION and other Certificates

Schedule of availability of service : MONDAYS – FRIDAYS, 8-5PM Who may avail of the service : All

Duration : 10 MINS.


Person-in-Charge

(Position)

Time Fees

1 Fills-up request slip Gives out request slips

Lorelie D. Marasigan; G. Landicho

1 minute None

2 Waits for processing of his/her request

Search, verifies, and prints from the RPTA system or manually prepare TD and Certification from old FAAS record.

Lorelie D. Marasigan, E. Avenido, C. Alda, G. Landicho

5 mins. / TD or Cert. (system generated only)

P35/TD P40/Cert. P60/ Research fee each old TD (manual)

Issues order of payment


3 Pays necessary fees at City Treasury Dept. (CTD)

Issues Official Receipt

Revenue Collectors at CTD

See CTO’s Citizen Charter

See Order of Payment

4 Returns to office with official receipt

Affixes seal and signs on true copy of tax declaration or certificates


1 min./TD or certification

No Fee

5 Brings his/her TD or certification to City Assessor or OIC for signature.

Signs and approves true copy of Tax declaration/certification

Jelson O. Masongsong, R. Villas, C. Villas

3 mins./true copy of TD or certification

No Fee

End of Transaction

4


Name of Department/Office : CITY AGRICULTURAL SERVICES DEPARTMENT Type of Service : DISTRIBUTION OF PALAY SEEDS Schedule of availability of service : Who may avail of the service : Duration : 8MINUTES

How to avail the service

Step What will the client do? What will the service

provider do? Persons-in-charge Time Fees

1 Coordinates with Agriculturists and request the seeds needed.

Consolidates request seeds per variety.

Pamela Escarez-Rago 1 min No

fees

2 Pays counterpart amount (50% subsidy) to CASD Office representative*

Issues temporary receipt to the client

Ma. Cristina D. Tolentino Mary-Ann M. Pagdato

Norma C. Domingo Imelda S. Caringal

1 min No

fees

3 Client proceeds to Calapan City Agricultural Demonstration Center [CCADC] in Biga, Calapan City

4 Presents to Person-in-Charge the temporary receipt

Accommodates client and validates temporary receipt

Pedro C. de Rosales; Nestor B. Soriano

1 min No

fees

5 Withdraws seeds and signs the receiving document

Releases seeds to the client and secures signature of the client.

Pedro C. de Rosales; Nestor B. Soriano

5 min No

fees

END OF TRANSACTION

5


Name of Department/Office : CITY AGRICULTURAL SERVICES DEPARTMENT Type of Service : DISTRIBUTION OF VEGETABLE SEEDS Schedule of availability of service : Who may avail of the service : Duration : 4 MINUTES How to avail the service

Step What will the client

do? What will the service


1

Registers in the visitor’s logbook

Records name, address and other information of the client.

Richard A. Dalisay; Rhona C. Suarez

1 min No

fees

Accommodates visitors/clients and refer to assigned Agriculturist


1 min No

fees

2 Fill up request form Records client order and prepares packed assorted seeds


1 min No

fees

3 Signs the receiving copy

Releases vegetable seeds to the client


1 min No

fees

•END OF TRANSACTION•

6


Name of Department/Office : CITY AGRICULTURAL SERVICES DEPARTMENT Type of Service : DISTRIBUTION OF PLANTING MATERIALS

Schedule of availability of service : Who may avail of the service : Duration : 5 MINUTES





1

Register in the visitor’s logbook



1 min No

fees

Accommodates visitors/ clients and refer to assigned Agriculturist


1 min No

fees

2 Fill up request form

Consolidates planting materials requested and submits list to City Agriculturist for approval.

Rene D. Datinguinoo Eycell B. Mancil

1 min No

fees


4 Presents to Person-in-Charge the temporary receipt


Pedro C. de Rosales;

Nestor B. Soriano 1 min

No fees

5 Withdraws planting materials and signs the receiving document

Releases planting materials to the client and secures signature of the client.

Pedro C. de Rosales;

Nestor B. Soriano 5 min

No fees


7


Name of Department/Office : CITY AGRICULTURAL SERVICES DEPARTMENT Type of Service : AVAILMENT OF ORGANIC FERTILIZER, VERMICASTAND OTHER PRODUCTS

Schedule of availability of service : Who may avail of the service : Duration : 10 MINUTES





1

Register in the visitor’s logbook



1 min No

fees

Accommodates visitors/ clients and refer to assigned Agriculturist


1 min No

fees

2 Fill up request form

Consolidates products requested and submits list to City Agriculturist for approval.

Norma C. Domingo 1 min No

fees

3 Pays corresponding amount to CASD Office representative

Issues temporary receipt to the client

Jessa May Cabanatan

Norma C. Domingo Grace T. Mante Eycell B. Mancil

1 min **


5 Presents the temporary receipt to Person-in-Charge


Pedro C. de Rosales; Hexel de Silva

1 min No

fees

6 Withdraws products availed and signs the receiving document

Releases products availed and secures signature of the client.

Pedro C. de Rosales; Hexel de Silva

5 min No

fees

** Organic fertilizer, ₱150.00 / 50 kg; Vermicast, ₱10.00/kilo;

8


Name of Department/Office : CITY AGRICULTURAL SERVICES DEPARTMENT Type of Service : Availment of Pre- and Postharvest Facilities and STW

Schedule of availability of service : Who may avail of the service : Duration : 1 DAY




provider do? Persons-in-

charge Time Fees

1

Submit a resolution addressto Local Chief Executive for his information and approval.

Validate the proponent (individual / association / cooperative) to determine if the requesting party is qualified.

Jeffrey M. Guiao John Prenaie E.

Magpili 1 day No fees

9


Name of Department /Office : BIDS AND AWARDS COMMITTEE Type of Service : ISSUANCE OF BIDDING DOCUMENTS Schedule of Availability of Service : OFFICE HOURS (8:00AM - 5:00PM) Who may avail of the Services : SUPPLIER/CONTRACTOR Duration : 6 MINUTES How to avail the service

Step What will the client do

What will the service provider do

Person-In-Charge

Time Fees

1 Proceed to the BAC office and secure for order of payment for the particular project/transaction he/she wants to participate in the bidding process

Prepare the order of payment for the particular project/transaction, signature of authorized signatory and ask the client to proceed to City Treasury Department for payment.

Michelle Sandoval/ Rommel

Masongsong

1-2 min

500K and below = Php500.00;

more than 500K-

1M= Php1,000.00;

more than 1M-

5M= Php5,000.00;

more than 5M-

10M= Php10,000.00;

more than 10M-

50M= Php25,000.00;

more than 50M-

500M= Php50,000.00;

more than

500M= Php75,000.00

2 Proceed to CTD for payment

CTD shall receive the payment and issue official receipt

CTD staff 1-2 mins.

3 Proceed to BAC Office and secure the bidding documents

BAC Staff shall release the bidding documents

Michelle Sandoval

1-2mins.

End Of Transaction

10


Name of Department /Office : BIDS AND AWARDS COMMITTEE

Type of Service : COMPLETION OF TRANSACTION PAPERS

Schedule of Availability of Service : OFFICE HOURS (8:00AM - 5:00PM)

Who may avail of the Services : DIFFERENT OFFICES OF THE CITY GOVERNMENT OF CALAPAN

Duration : 5-10 MINS. How to avail the service

Step What will the client do


Person-In-Charge Time Fees

1 Submit approved Purchase Request (PR) to BAC Office.

If PR amount is less than 50K, prepare Request for Quotation. If PR amount is more than 50K, posting to PhilGEPS website and preparation of Request for Quotation.

Remelyn Dimasacat CenonAgillon

Rommel Masongsong

15 mins. To 1 hour

None

Counter signature of the Head of BAC Secretariat and Signature of BAC Chairman to the RFQ and distribute to potential suppliers for quotations.

CenonAgillon Bernette Laudencia

1 day None

Collect and evaluate RFQ’s, preparation of Abstract of Quotation, Awards (signature of BAC members and end-user), preparation of Purchase Order (signature of supplier and HOPE), PO number and PO date and preparation of Inspection Report

CenonAgillon Cheryll Lumpas

Michelle Sandoval Ma. Celeste Dilay

Remelyn Dimasacat

End Of Transaction

11


Name of Department/Office : City Budget Department Type of Service : Request for Certification on Existence of Available Appropriation

Schedule of Availability of Service : Monday-Friday; 8:00 AM-5:00 PM without noon break Who may avail of the service : Department/Offices of the City Government Duration : 5-10 Minutes How to avail the service:



Person-in-Charge Time Fees

1 Register in the Visitor Logbook

Frontline Officer

2 Submit Obligation Request (ObR) withcomplete requirements/supporting documents.

Receiving of ObR. Review and verify if charges are necessary lawful and proper. Check for Availability of funds/completeness of requirements: - if not available/ requirements incomplete? -for release of fund/ comply with requirements. - if available/ requirements completed Record/encode at RAAO (Budget Execution System)

Cyrille Anne C. Camacho, Wilma L. Tagapulot, Roberto Gonzales & Other

CBD Staff.

3-5 minutes

None

3 Attach/Comply with the additional requirements.

Review and verify additional documents/ requirements.

Cyrille Ann Camacho & Roberto Gonzales

2-4 minutes

None

4 Followup submitted documents if necessary.

Certify existence of appropriation and forward the OBR to the Accounting Office .

City Budget Officer & Other Staff.

1-3

minutes

None

12


Name of Department/Office : City Budget Department Type of Service : Preliminary Review of Barangay Annual & Supplemental Budget

Schedule of Availability of Service : Monday-Friday; 8:00 AM-5:00 PM without noon break Who may avail of the service : 62 Barangays of the City Duration : 2-3 hours(AB)/15-30 minutes(SB)

How to avail the service:




1

Register in the Visitor Logbook

Frontline Officer

2 Submit approved Sangguniang Barangay Appropriation Ordinance.

Receive and record submittedBarangay Appropriation Ordinance Review compliance with the requirements set forth in the Local Government Codeand other issuances.

a) Annual Budget b) Supplemental Budget

Budgetary Requirements/ Signatories complete? If complete:

Prepare CFC endorsement letter recommending the approval of the budget. If not complete:

Returned to concerned Brgy.

Lorieta A. Galicia & Perpetus A.

Magboo

2-3 Hrs.

15-30 mins.

Non

e

13

4 Secure copy of Sangguniang Panlungsod Resolution approving the Barangay Annual and Supplemental Budget.

Furnish the barangay concern copies of Barangay Annual and Supplemental Budget

Perpetus A. Magboo

3-5

minutes

None

End of Transaction *Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charges

14


Name of Department/Office : OFFICE OF THE CITY MAYOR / BUSINESS PERMIT AND LICENSING OFFICE Type of Service : Issuances of Business Permit /Licenses Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK Who May Avail of the Service : BUSINESS OWNERS

Duration : 5 MINUTES



do? What will service

provider do? Person-in-charge Time Fees

1 FILE application form

for Business Permit via Business Registration Information System (BRIS) if renewal and Unified Form if new application

- Receives filled – up application form from the applicant.

- Backroom checks the lacking requirements :

Minimum requirements: 1. Brgy. Business

Clearance 2. CEDULA 3. FS/ITR (if renewal) 4. DTI/SEC/CDA for

new application 5. Market Clearance

(market stall only) Lacking requirements:

It shall be checked by JMIT upon inspection and monitoring of business establishments within the year

Jovelyn J. Matchimura Romel R. Basco

Alvin G. Soto

3 mins.

None

2 PAYMENT of fees and taxes

City Treasury Revenue Collector 1 min

Based on Statement of

Account (SOA)

3 CLAIM Business Permit/Plate or Sticker

RELEASE of Business Permit/Plate or Sticker

Jovelyn J. Matchimura 1 min None


15


Name of Department/Office : OFFICE OF THE CITY MAYOR / BUSINESS PERMIT AND LICENSING OFFICE Type of Service : APPLICATION FOR NEW/ RENEWAL OF TRICYCLE FRANCHISE /

CHANGE MOTOR Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK Who May Avail of the Service : TRICYCLE OPERATORS/DRIVERS Duration : 15 MINUTES


Step What will the client do? What will service provider do? Person-in-charge Time Fees

1 Client approach the staff and present the following; For Renewal:

- Cedula

- Brgy. Clearance - Updated OR/CR - Previous Cert. of

Franchise *For New/Transfer

- Cedula - Brgy. Clearance

- OR/CR Old & New

- Police Clearance - Voter’s ID

- Deed of Sale - Valid ID of seller - Orig. Cert. of

Franchise For Change Motor

- Cedula - Brgy. Clearance

- New OR/CR - Previous Cert. of

Franchise

- Assist the client in filling up application form

Jovelyn J. Matchimura Romel R. Basco

Alvin G. Soto

3 mins.

3 mins.

3 mins.

None

2 Customer process the necessary documents

Endorsement to:

CEPWD

TMO

CHSD

CEPWD staff

TMO staff CHSD staff

2

mins.

None

16

3 Customer pays the necessary fees

City Treasury Revenue Collector

1 min Php 715.00

for Renewal

plus penalty

after March

20

*Php 5645.00 for New

Php

35.00 for

change motor

4 Customer waits for the preparation of Certification of Franchise

Preparation and printing of Certification of Tricycle Franchise

Jovelyn J. Matchimura

1 min.

None

Forward Certification for signature

Elenita A. Ramirez

1 min.

None

Claims Certification of Tricycle Franchise

Release Certification of Tricycle Franchise


1 min None


17


Name of Department/Office : OFFICE OF THE CITY MAYOR BUSINESS PERMIT AND LICENSING OFFICE Type of Service : RENEWAL OF GAFFER/BUTCHER Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK

Who May Avail of the Service : GAFFERS & BUTCHERS



Step What will the client do? What will service provider

do? Person-in-charge Time Fees

1 Client approaches the staff and presents the following: For Gaffer/Butcher

- Cedula

- Brgy. Clearance - Health Cert

- Assist the client in filling up request form

Romel R. Basco Alvin G. Soto


3 mins.

None

Assessment of Fees Romel R. Basco Alvin G. Soto

1 min

None


Receives payment Revenue Collector (City Treasury Dept)

1 min Php 630.00

3 Customer waits for the preparation of ID Card

Preparation and printing of ID Card


1 min. None

Forward ID Card for signature

Elenita A. Ramirez

1 min. None

4 Release Gaffer/Butcher ID Card


1 min None

7 Customer leaves the Office


18


Name of Department/Office : OFFICE OF THE CITY MAYOR BUSINESS PERMIT AND LICENSING OFFICE Type of Service : CERTIFICATIONS AND OTHER CLEARANCES Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK

Who May Avail of the Service : GENERAL PUBLIC





1 - Client approaches the staff and request for a certification/

clearance

- Assist the client in filling up request form

Jovelyn J. Matchimura 1 min.

None

Assessment of Fees Jovelyn J. Matchimura

1 min.

None


Receives Payment Revenue Collector (City Treasury Dept.)

1 min Php 110.00

3 Customer waits for the preparation of Certification/Clearance

Preparation and printing of Certification/Clearance

Jovelyn J. Matchimura 1 min. None

Forward Certification for signature

Elenita A. Ramirez

1 min. None

4 Customer Receives Certificate

Releases Certificate Jovelyn J. Matchimura 1 min None


19


Name of Department/Office : CITY COLLEGE OF CALAPAN Type of Service : ENROLLMENT

Schedule of availability of service : 9:00 AM – 4:00 PM

Who may avail of the service : NEW STUDENTS

Duration : 1 HOUR AND 40 MINS.

How to Avail of the Services:

Step

Applicant/Client

Service Provider Person-in-Charge Time

Fees

1

Submit Enrollment Requirements

Evaluates, accepts and checks enrollment requirements for career choice

Teresita M.

Acedera, RGC Guidance Counselor

10

minutes

2

Secure ID Number and ID Picture

Issue ID Number and take Picture for the Student ID

Juluis E. Cacdac

Registrar Staff

7

minutes

3

Fill-up ENROLLMENT FORM with subjects to be enrolled

Issue Enrollment

form and the subjects to be enrolled by the

students

Program Heads

Melson Dilay

BSED-Math

Angelita Baldon BSED P. SCI

Nelma Viaña

BEED-SPED

John Marvelle A. Pereña

BSIS

Sherly Fesalbon

BLIS

Marinel Supnet BSHRM/BSTM

Juluis E. Cacdac

Encoder/Registrar Staff

10

minutes

20

5

Assessment of the Amount of Tuition Fee for Payment

Assess the Full Amount of Tuition fee for Payment Computes the fees/charges based on the units to be enrolled

For Paying Students:

Reviews and issues Order of Payment Signs order of Payment

Registar Staff in

charge of the students accounts

5 minutes 5 minutes

6

FOR PAYING STUDENTS: Pay the necessary fees FOR SCHOLAR students proceed to STEP 7

Accepts payment and issues Official Receipt (OR)

(Cashier)-One-Stop

Shop

5

minutes

7

Get COR (Certificate of Registration) and Validate ID

Issue COR (Certificate of Registration) and validate student’s I.D.

Juluis E. Cacdac Registrar Staff

5

minutes

8 Secure Library ID Checks copy of

COR Library Staff

5 minutes


**Fees: Based on Existing Schedule of Fees and Charges.

21


Name of Department/Office : CITY TREASURY DEPARTMENT

Type of Service : PAYMENT OF FEES AND TAXES Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK Who May Avail of the Service : GENERAL PUBLIC Duration : 4 Mins.


Step What will the client do? What will service


1 The customer approach the frontline officer

F.O. Assist the customer

Aljaneen A. Roxas 1 min. None

2

Proceed to the counter and present ;

order of payment for fees and charges Statement of Account/ Assessment Record for Business Permit Previous Receipt for Real Property Tax

Compute the necessary tax/fees

Merlita A. Sinampaga Mareve Abram F. Abas Lilia Rhodora U. Nieto

Eric Chavez Florencia A. Villan Lilibeth Shirley P.

Sicangco

2 mins.

None

3

Customer pays the necessary fees and taxes

Accept payment of taxes and fees and issued Official Receipt (OR)

Merlita A. Sinampaga Mareve Abram F. Abas Lilia Rhodora U. Nieto

Eric Chavez Florencia A. Villan

Lilibeth Shirley P.Sicangco

1 min.

Based on Existing

Schedule of Fees

and Charges

End of Transaction

22



Type of Service : ISSUANCE OF CERTIFICATIONS/CLEARANCES

Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK Who May Avail of the Service : GENERAL PUBLIC Duration : 8 MINS. How to avail the service:




F.O. assists the customer

Aljaneen A. Roxas 1

min. None

2 Proceeds to the counter and present the Official Receipt

Verifies if the payment is updated

Merlita A.Sinampaga Mareve Abram F. Abas Lilia Rhodora U.Nieto

Eric B. Chavez Florencia A. Villan


2 mins.

None

3

Customer pays the necessary fees and taxes

Accepts payment of taxes and fees and issues Official Receipt (OR)

Merlita A.Sinampaga Mareve Abram F. Abas Lilia Rhodora U. Nieto



1 min.

Php. 110.0

0

4 Customer waits for the processing of Certifications /Clearances

Prepares the Certifications/Clearances

Merlita A.Sinampaga Lilia Rhodora U.Nieto


Cecille Michelle A.Colocar

2 min.

None

5 Forwards Certifications/ Clearances for signature

City Treasurer/Asst. City Treasurer

1 min None

6 Releases Certifications/ Clearances to customer

Aljaneen A. 1 min

End of Transaction

23



Type of Service : DISBURSEMENT ADMINISTRATION FOR FINANCIAL ASSISTANCE Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK

Who May Avail of the Service : GENERAL PUBLIC






F.O. assists the customer Rica D. Doblas 1 min. None

2 gives approved disbursement voucher (D.V.) records officer

Logs D.V. to record book

Dulce Amor C. Mendoza 1 min. None

3

Customer waits for the processing of documents

Transmit D.V. to cashier Dulce Amor C. Mendoza 1 min. None

Issue checks for approved voucher

Ednalyn S. Garcia/ Mary Suzette C. Lopez

5 mins. None

Sign checks CA/CM/CVM 2 mins. None

Sign checks City Treasurer/ Asst.

Treasurer 1 min. None

Records issued checks into record book

Dulce Amor C. Mendoza 1 min. None

Forwards checkbook to City Accounting Dept. for the preparation of Accountant’s advice

Ednalyn S. Garcia/ Mary Suzette C. Lopez

None

4 Customer receive heck/s Release checks to customer Dulce Amor C. Mendoza 2 mins. None

End of Transaction

24


Name of Department/Office : CITY TREASURY DEPARTMENT Type of Service : PAYMENT OF FEES AND TAXES Schedule of Availability of Service : MONDAY – FRIDAY 8:00 AM – 5:00 PM WITHOUT NOON BREAK Who May Avail of the Service : GENERAL PUBLIC





1 The customer approaches the frontline officer

F.O. assists the customer

Rica D. Doblas 1 min. None

2 Requests for the Certification of Tax Withheld

Preparation of Certification of Tax Withheld

Ma. Blessy T. Reyes 2

mins. None

3 Proceed to the counter and pay the Certification of Tax Withheld ;

Accepts payment of taxes and fees and issued Official Receipt (OR)

Merlita Sinampaga Mareve Abram F. Abas

Eric Chavez Florencia Villan


1 min. Php. 60.00

3

Customer waits for the processing of Certification

Signs certifications/ Clearances for signature

City Treasurer/Asst. City Treasurer

1 min None

4 Customer receives certification/ clearance

Release Certifications/ Clearances to customer

Dulce Amor C. Mendoza 1 min None

End of Transaction

25


Name of Department/Office : CITY EDUCATION DEPARTMENT Type of Service : CITY GOVERNMENT OF CALAPAN COLLEGE SCHOLARSHIP PROGRAM

Schedule of Availability of Service : SUMMER PERIOD OF EVERY 1

ST SEMESTER AND 2

ND SEMESTER

Who may avail of the service : BONAFIDE HIGH SCHOOL GRADUATES OF CALAPAN CITY AND COLLEGE STUDENTS Duration : ONE SEMESTER, RENEWABLE WHEN QUALIFIED

How to avail of the service

Step What will the clients do?


Person-in-charge Time Fees

1 Get list of scholarship requirements

Gives list of requirements Mr. Ramil A. Bautista Administrative Aide II

1 min. None

2

Submit City Government Scholarship requirements

Inspects requirements submitted Lists down the names of applicants who completely comply with the requirements in the Master List of Applicants

Mr. Ramil A. Bautista Administrative Aide II

3 mins. None

3

Attend Pre-Qualification Orientation / One on One Briefing

Conducts Pre-Qualification Orientation on the details about examination requirements (e. g. time, room assignments, what to bring, checking, ranking and interview process, etc.).

Mr. Ramil A. Bautista Administrative Aide II

3 mins. None

4 Get qualifying written examination

Distributes examination papers and acts as examiner

Ms.Grace Selda Ms.Ligaya B. Gayoso Ms. Dorina Roxanne R. Cueto Ms. Ludivina G. Riño

4 hours None

5 Prepare for interview

Gives interview dates Mr. Ramil A. Bautista 1 min. None

26

6 Undergo Panel Interview

Conducts Panel Interview

Ms. Marilyn E. Manigbas City Education Officer

Representative from CSWD

Ms. Marvie D. Mañibo Supervising Administrative Officer

Mr. Benjamin M. Agua, Jr. Community Affairs Officer III

5 mins. None

7

Attend City Scholarship Program Orientation

Conducts Orientation

Ms. Marilyn E. Manigbas City Education Officer

Mr. Jerry A. delos Reyes Project Management Officer II

Ms. Marvie D. Mañibo Supervising Administrative Officer

Mr. Ramil A. Cueto Computer Operator II

30 mins None

8 Get Permit to Enroll

Gives qualified college scholars Permit to Enroll

Mr. Ramil A.Bautista Administrative Aide I

1 min. None

9

After every semester, the scholar shall submit grades. If qualified….

Gets and validates grades of scholars Issues Permit to Enroll

Mr. Ramil A. Bautista Administrative Aide II Mr. Ernesto B. Bacara, Jr. Administartive Aide II Mr. Ramil A. Bautista Administrative Aide II Mr. Ramil A. Cueto Administrative III

3 mins. 1 min.

None None


27


Name of Department/Office : CITY EDUCATION DEPARTMENT

Type of Service : LIBRARY SERVICES

Schedule of Availability of Service : EVERYDAY (MONDAY TO SUNDAY, 8:00 AM – 5:00 PM) Who may avail of the service : STUDENTS AND RESEARCHERS How to avail of the service


What will the service provider

do


1 Get Permission to

avail of City Library Services

Accepts permission request

Ms. Maria Fe N. Datinguinoo Clerk III

2 mins. None

2 Avail of City Library

Services

Logs names of researchers,

student, and visitors

Ms. Linafe A. Mendoza Admin. Aide I

1mins. None

3 Research and Read

Help researchers and students browse over

reference materials needed

Ms. Ederlyn F Basco Admin. Aide II

Ms. Claire P. Benter Librarian III

2 mins. None


28


Name of Department/Office : CITY EDUCATION DEPARTMENT

Type of Service : CITY MUSEUM’S HISTORICAL AND CULTURAL SERVICES Schedule of Availability of Service : MONDAY TO FRIDAY, 8:00 AM – 5:00 PM Who may avail of the service : ALL LOCAL AND FOREIGN VISITORS Duration : YEAR-ROUND How to avail of the service



do


1 Get permission to visit City Museum

Accepts permission request/s

Mr. Jerry A. delos Reyes Project Management Officer

II

1 min. None

2 Visit City Museum Logs names of visitors


II

2 mins. None

5 Tour the museum Tours visitors to the City Museum


II

10-15 mins

None


29


Name of Department/Office : CITY EDUCATION DEPARTMENT Type of Service : RELEASE OF SPECIAL EDUCATION FUND

Schedule of Availability of Service : EVERY QUARTER / YEAR ROUND Who may avail of the service : DISTRICT SUPERVISORS, SCHOOL PRINCIPALS

AND THEIR AUTHORIZED REPRESENTATIVES Duration : YEAR ROUND





1

Submit request letter from School Principal duly noted by the Schools Division Superintendent addressed to the City Mayor through the City Education Officer

Checks the availability of the fund Prepares Disbursement Voucher (DV) with the approved letter as attachment Sends the DV to DepEd City Division Office for signature Brings documents to the City Budget Department (CBD) and City Accounting & Internal Audit Department (CAIAD) for processing Brings documents to the City Treasury Department (CTD) and Office of the City Mayor for check preparation Verifies the availability of check for release at CTD

Mr. Ernesto B. Bacarra, Jr. Bookbinder I

1 min

5mins.

15mins

3mins

3 mins

3mins

None

2 Follow-up checks for release

If ready and available, CTD releases the check to client

2mins

30


Name of Department/Office : CITY ENGINEERING & PUBLIC WORKS DEPARTMENT

Type of Service : APPLICATION FOR BUILDING PERMIT Schedule of Availability of Service : Monday to Friday 8:00 A.m. – 5:00 P.M. Who may avail of the service : Building Owner Applicant

Duration : 5 days and 10 minutes for application with complete requirements How to avail the service:




1

Fill-up notarized application form from CEPWD/OBO and submit the accomplished form together with all other required documents to CEPWD/OBO

Checks and reviews submitted forms and documents, conducts inspection, evaluation, processing and approval

Engr. Romel Ronquillo –checking

and Reviewing Engr. Engr. Pamfilo Buela –Inspection

and Evaluation Benjamin L. Acedera

– Approval

4 days

None

2 Secure the order of payment from the CEPWD/OBO duly signed by the Building Official and pay the corresponding amount at the city Treasurer’s Office

Issue order of payment and inform the customer on the findings based submitted applications form and other submitted documents

Engr. Pamfilo Buela – Order of Payment Engr. Benjamin L.

Acedera – Approval of Order of Payment

1 day

Scheduled Amount set forth by the

NBC

3 Receives building permit

Records/Releases Building Permit

Engr. Romel Ronquillo

10 mins

None

For application with lacking requirements

Follow Step 1 Complete and submit the lacking requirements and present the official receipt to CEPWD/OBO then proceed to Step 3

Reviews the submitted documents based on issued findings and checks the official receipt


3 days

None

•END OF TRANSACTION• NBC – National Building Code • CEPWD – City Engineering and Public Works Department • OBO – Office of the Building Official

31


Name of Department/Office : CITY ENGINEERING & PUBLIC WORKS DEPARTMENT Type of Service : APPLICATION FOR OCCUPANCY PERMIT Schedule of Availability of Service : Monday to Friday 8:00 A.m. – 5:00 P.M. Who may avail of the service : Occupant/Owner of Building Duration : 5 days and 10 minutes for application with complete requirements





1

Fill-up application form from CEPWD/OBO and submit the accomplished form together with all other required documents to CEPWD/OBO

Checks and reviews submitted forms and documents, conducts inspection, evaluation, processing and approval

Engr. Romel Ronquillo -

Reviewing

Engr. Pamfilo Buela –Inspection and Evaluation

Engr. Benjamin L. Acedera – Approval

4 days None

2 Secure the order of payment from the CEPWD/OBO duly approved by the Building official and pay the indicated amount at the city Treasurer’s Office

Issue order of payment and inform the customer on the findings based submitted applications form and other submitted documents

Engr. Pamfilo Buela – Order of Payment

Engr. Benjamin L. Acedera – Approval of Order of Payment

1 day

Scheduled Amount set forth by the NBC

3 Claims Occupancy permit

Records/Releases Occupancy Permit

Engr. Romel M. Ronquillo 10 mins

None

For application with lacking requirements

1 Follow Step 1 Complete and submit the lacking requirements and present the official receipt to CEPWD/OBO then proceed to Step Number 3

Reviews the submitted documents based on issued findings and checks the official receipt

Engr. Romel Ronquillo 3 days None


*Forms and supporting documents must be signed and sealed by licensed professionals NBC – National Building Code

32


Name of Department/Office : CITY ENGINEERING & PUBLIC WORKS DEPARTMENT Type of Service : REQUEST FOR CERTIFICATE OF COMPLIANCE (COC) FOR BUSINESS/ MAYOR’S PERMIT Schedule of Availability of Service : MONDAY TO FRIDAY 8:00 A.M. – 5:00 P.M. Who may avail of the service : BUSINESSMAN OR ANY PERSON WITH BUSINESS LOCATED IN CALAPAN CITY Duration : 5 minutes




1 Presents required documents *

Checks and verifiessubmitted documents;

Lea Carpio 3

mins None

2 Verifies the Occupancy Permit

Lea Carpio 1 min None

3 Claims Certificate of Compliance(COC)

Releases Certificate of Compliance(COC))


1 min None


*Required documents photocopy of Approved Certificate of Occupancy and BPLS application documents

33



Type of Service : REQUEST FOR CERTIFICATE OF ROAD WORTHINESS FOR TRICYCLE FRANCHISE

Schedule of Availability of Service : Monday to Friday 8:00 A.M. – 5:00 P.M. Who may avail of the service : Tricycle Operator/Driver Duration : 16 minutes How to avail the service:



1 Presents required documents *

Verifies the submitted documents


4 mins None

2 Inspects the tricycle units as to compliance with road worthiness standard

Engr. Sherwin O R delos Reyes

10 mins None

3 Signs Certificate of Road Worthiness

Engr. Benjamin L. Acedera

1 min None

4 ClaimsCertificate of Road Worthiness

IssueCertificate of Road Worthiness


1 min None

*Required Documents (Photocopies of Official Receipt, Certificate of Registration, Brgy. Clearance, Cedula and BPLS Application documents)

34



Type of Service : REQUEST FOR PROGRAM OF WORKS (POW) Schedule of Availability of Service : MONDAY TO FRIDAY 8:00 A.M. – 5:00 P.M.

Who may avail of the service : City Government Departments/ Offices & All Barangays/Barangay

OFFICIALS OF CALAPAN CITY

Duration : 6-7 DAYS





1 Fill up and submit requisition slip

Checks and review all the information indicated in the requisition slip the forward to Program Manager for Infrastructure

Front liner / Admin Staff

1 min None

Program Manager for Infrastructure forwards Request for Action form with details to the concerned

engineer

2 Conducts preliminary inspection of the project

Engineer-in-charge

1 hour None

3 Conducts survey if necessary

Engineer-in-charge

3 hours None

4 Prepares plans, design and program of works

Engineer-in-charge

7 days None

5 Checks and reviews of POW

City Engineer Asst. City Engineer

Engineer IV

1 day None

6 Records the POW Lea Carpio 1 min. None

7 Follow – up POW with CPDD

Forwards POW to CPDD for dispatch.

Dennis Madrigal 3 mins. None

CPDD – City Planning and Development Department *Engineers’ assignment Engr. Amormio JA S. Benter - Drainage Engr. Jenalyn Ramirez - Roads Engr. Moss L. Simbahan - Buildings Engr. Pamfilo Buela - Electrical and water systems

35


Name of Department/Office : CITY FISHERIES MANAGEMENT OFFICE Type of Service : FISHING VESSEL REGISTRATION

Schedule of Availability of Service : MONDAY TO FRIDAY (8:00 AM – 5:00 PM) Who may avail of the service : FISHERFOLK, OTHER GOVERNMENT AGENCIES

FROM THE NATIONAL, REGIONAL, PROVINCIAL LEVEL, NON GOVERNMENT/CIVIL SOCIETY ORGANIZATIONS, ACADEME AND THE PRIVATE SECTORS

Duration : 30 MINUTES How to avail the service:




Time Fees

1

Approach the front desk/ Customer Service Officer and fill-up the registration form Have their motor banca for inspection and measurement Provide necessary data to the interview customer services officer

Provide necessary information/application form sheet for fishing vessel registration of motorized and non-motorized banca Assess the application form and upon approval measure the gross tonnage Interview applicant on fishing gears that must be registered to include but not limited to

Fish net

Hook & Line

Spear

Fish Coral or baklad / fish pen and cages

FMO staff

Grace Ann Cielo Tolentino

CrisostomoMalaso

5 minutes for

the application

10 – 20 minutes for

the measurement

5 minutes

processing of application

End of Transaction

36


Name of Department/Office : CITY FISHERIES MANAGEMENT OFFICE Type of Service : FISHERFOLK REGISTRATION

Schedule of Availability of Service : MONDAY TO FRIDAY (8:00 AM – 5:00 PM)

Who may avail of the service : FISHERFOLK, OTHER GOVERNMENT AGENCIES

FROM THE NATIONAL, REGIONAL, PROVINCIAL LEVEL, NON GOVERNMENT/CIVIL SOCIETY ORGANIZATIONS, ACADEME AND THE PRIVATE SECTORS






Time Fees

1 Personal Appearance provide they have the following requirements:

a. Bring 2 pcs. 1x1 picture with white background (no sando)

b. Bring birth certificate/valid ID

c. Fill up fisherfolk form

* Only bonafide residents of the City for the previous six (6) months

Check and receive the registration form Encode to the database Release the certification

FMO staff

Grace Ann Cielo Tolentino

10 – 15 minutes

processing

None

1 Inquire for technical consultation on fish-farm commodities

Received request and schedule fish farm visit

Marius Panahon Clark Ross

Bautista

15 minutes

None

1 Approach FMO staff for whom to request for the fishing gears by marginal fisherfolks as scheduled during the registration or renewal of their respective fishing boat

Issued upon verification the necessary fishing gears requested

FMO staff

5 minutes processing

None

37

CITY GOVERNMENT OF CALAPAN Citizen’s Charter

Name of Department/Office : CITY GENERAL SERVICES DEPARTMENT

Type of Service : ISSUANCE OF CLEARANCES AS TO PROPERTY ACCOUNTABILITY IN SUPPORT TO (TERMINAL, TRAVEL ABROAD, ONE MONTH AND BEYOND) LEAVE OF ABSENCES

Schedule of Availability of Service : MONDAY-FRIDAY; 8:00 AM - 5:00 PM

Who may avail of the service : EMPLOYEES OF THE CGC

What are the requirements : SAMPLES





Time*** Fees

1

Approach the Frontline

Officer to request for the Clearance

Get name of client and purpose of clearance

CRISTINA DE CASTRO

10 minutes

None

2

Wait for the preparation of

the document

Verify records for

property accountability

CRISTINA DE CASTRO

1 minute

None

3

Get the approved

Clearance

Approve and sign the

clearance

POLICARPIO EDMUND

ABAS

1 minute

None


***Processing Time : Depends on the number of samples

38



Type of Service : ISSUANCE OF AUTHENTICATED CERTIFICATION OFRECORDS/DOCUMENTS

Schedule of Availability of Service : MONDAY – FRIDAY, 8:00AM-5:00PM







Time*** Fees

1

Proceed to the Front Line

Officer Requesting Information of

Records/Documents

Entertain clients who are requesting verification of

information of records

AmelitaCalonzo,

LuisitoAleta, Rolando Armada

5 minutes

None

2

Read Documents According

to the Needs

Give accurate and

reliable information to requesting party

AMELITA R. CALONZO

1 minute

None

3

Wait Until Copies are

Produced

Order reproduction of

records AMELITA R. CALONZO

5

minutes

None

4

Accept authenticated copies

Authenticate and

signature AMELITA R. CALONZO

1 minute None



39



Type of Service : ISSUANCE OF OFFICE SUPPLIES, MATERIALS, FURNITURE & FIXTURES, OFFICE EQUIPMENT AND I.T. EQUIPMENT

Schedule of Availability of Service : MONDAY-FRIDAY, 8:00AM-5:00PM

Who may avail of the service : ALL CGC DEPARTMENTS


Duration : 1 WEEK AND 2 HOURS




Time*** Fees

1

Wait for the Call to Get the Supplies

Inspect and receive supplies/equipment delivered by the supplier

LIZAFE B. GUIANG

2 hrs None

2

Go back to GSD and receive the office supplies/equipment requested

Issue the office supplies/materials to requesting departments/offices

LIZAFE B. GUIANG

1 week

None



40



Type of Service : NUMBERING AND DATING OF PURCHASE REQUESTS (PR) OF ALL PROCUREMENT OF DIFFERENT DEPARTMENTS/OFFICES








Time*** Fees

1 Approach the Frontline

Officer to request for the PR numbering and dating

Get name of client, department and purpose

of client

AmelitaCalonzo, LuisitoAleta, Rolando

Armada 3 minutes None

2

Wait for the preparation of

the document

Verify records and

ensures that all signatories already

affixed their signatures before dating and

assigning the proper number

AMELITA R. CALONZO 6 minutes None

3

Get the numbered and

dated PR

Number and date the PR

AMELITA R. CALONZO 1 minute None

End of Transaction


41

CITY GOVERNMENT OF CALAPAN

Citizen’s Charter


Type of Service : INSPECTION OF OFFICE SUPPLIES AND PROPERTY PLANT AND EQUIPMENT PROCURED BY THE CGC AND SIGNING OF ACCEPTANCE AND INSPECTION REPORT (AIR)




Duration : 1 WEEK AND 15 MINUTES



provider do? Person-in-Charge

(Position) Time*** Fees

1

Approach the Frontline Officer to request for the inspection of materials procured

Entertain the requesting customer and informs the staff available to inspect the goods purchased

AmelitaCalonzo, LuisitoAleta, Rolando

Armada 5 minutes None

2

Accompany the GSD inspector in the inspection of goods

Meticulously inspect the quality and quantity of goods procured

LuisitoAleta Cristopher Momog

Imelda Paras Rolando Armada

LizafeGuiang

Indefinite - depends on the location

and volume of goods to be inspected

None

3

Bring the Acceptance and Inspection Report (AIR) Frontline Officer

Receive and record/number the documents submitted

IMELDA PARAS 5 minutes None

4 Wait or return to GSD to get approved AIR

Check and signthe documents for approval

POLICARPIO EDMUND ABAS

PHILIP MONTELLANO

5 minutes

None



42



Type of Service : ISSUANCE OF REPORT OF WASTE MATERIALS (ROW) FOR BROKEN PARTS OF MOTOR VEHICLES AND HEAVY EQUIPMENT








Time*** Fees

1

Approach the Frontline Officer to request for the

receipt of waste materials of automotive parts

Entertain the requesting customer and directs the

staff to the Property Management Division

LuisitoAleta AmelitaCalonzo Rolando Armada

1 minute None

2 Submit to the Property

Management Division the waste materials

Receive the waste materials and issues

Returned Materials Slip

CRISTOPHER MOMOG

JAY URIARTE PHILIP MONTELLANO

5 minutes None

3

Ask for the Report of Waste Materials (ROW)

Make the ROW CRISTINA DE CASTRO CRISTOPHER MOMOG

10 minutes None

4

Waitfor the processing and approval of ROW

Check and signthe ROW for approval

PHILIP MONTELLANO POLICARPIO EDMUND

ABAS 5 minutes None

End of Transaction


43



Type of Service : ACCEPTANCE OF RETURNED UNSERVICEABLE PROPERTY PLANT AND EQUIPMENT (PPE) AND SUPPLIES AND REPORTING TO COA




Duration : 1 HOUR AND 11 MINUTES




Time*** Fees

1

Approach the Frontline Officer to request for the receipt of returned unserviceable supplies and PPE

Entertain the requesting customer and direct the client to the Property Management Division or CGSO

IMELDA PARAS 1 minute None

2

Return to the Property Management Division the unserviceable supplies or PPE

Receive the returned PPE or supplies and updates the inventory records (ARE and Property Index Cards)

CRISTOPHER MOMOG/JAY

URIARTE/PHILIP MONTELLANO

20 minutes None

3 Ask for the updates of the inventory reports

Make the Inventory and Inspection Report of Unserviceable Property (IIRUP) for LCE’s signature

CRISTINA DE CASTRO JAY URIARTE

20 minutes None

4

Wait for the copy of approved IIRUP

Submit the approved IIRUP to COA and give copy to CAIAD

CRISTOPHER MOMOG LUISITO ALETA

30 minutes None


***Processing Time: Depends on the number of samples

44



Type of Service : REGISTRATION AND INSURANCE OF MOTOR VEHICLE AND HEAVY EQUIPMENT AND BUILDINGS AND OTHER STRUCTURES




Duration : 2 MONTHS



provider do? Person-in-Charge

(Position) Time*** Fees

1 Remind GSO that their vehicle is due for registration and insurance

Monitor all CGC properties that needs to be registered and insured annually

MilicynthLeynes/Jay

Uriarte

All year round

None

2 Assist GSD on the needed documents/materials for the registration/insurance

Facilitate the registration and insurance of military equipment, vehicles and buildings

MilicynthLeynes Jay Uriarte

1 week to 2 months

None

3 Wait for the release of the registration and/or insurance

Follow-up the release of registration to LTO, CRAME and GSIS

MilicynthLeynes Jay Uriarte

1 week to 2 months

None

4 Get a copy of registration and/or insurance

Give copy of registration and insurance documents to concerned clients

Jay Uriarte 5 minutes None



45



Type of Service : INVENTORY OF PROPERTY PLANT AND EQUIPMENT (PPE) AND REPORTING TO COA AND CAIAD

Schedule of Availability of Service : MONDAY-FRIDAY,8:00 AM - 5:00 PM



Duration : ALL YEAR ROUND




Time*** Fees

1 Ask for the updates of the

inventory reports

Conduct random annual physical count of CGC

properties

Cristopher Momog, Jay Uriarte, Rolando Armada,

Philip Montellano

All year round

None

2 Wait for the submission of

inventory of PPE report

Make annual Report of Physical Count of Inventory of PPE (RPCIPPE)for the

approval of LCE and submission to COA, copy

furnish the CAIAD

Cristina de Castro, Jay Iriarte, Cristopher Momog,

Philip Montellano, Policarpio Edmund Abas

2 weeks

None

3 Receive the submitted

inventory report

Submit the approved inventory report to COA and give copy to CAIAD

Cristopher Momog LuisitoAleta

30 minutes None

4 Ask for the reconciliation

of CAIAD and GSD records of PPE

Make proper adjustments for reconciliation of records with CAIAD

Cristina de Castro, Cristopher Momog

Jay Uriarte Philip Montellano,

Policarpio Edmund Abas

1 month

None

End of Transaction


46

CITY GOVERNMENT OF CALAPAN CITIZEN’S CHARTER

Name of Department/Office : CITY HUMAN RESOURCE MANAGEMENT DEPARTMENT

Type of Service : FILING OF APPLICATION FOR LEAVE

: Schedule of Availability of Service : MONDAY TO FRIDAY (8:00 AM – 5:00 PM) Who may avail of the service : PERMANENT/ CO-TERM/ TEMPORARY EMPLOYEES OF CGC






Time Fees

1 Fill up Requisition Slip & Leave Form (duly approved by the Dept. Head)

Receives Requisition Slip & Leave Form.

Thelma D. Baculo 2 minutes

None

Updates Leave Card Emelyn M. de Chavez

Elaine A. Ilagan

2 minutes

None

Encodes and prints applied leave

Glenn Mark Anthony A.

Casalla

2 minutes

None

Signs and certifies leave credits

Emelyn M. de Chavez

2 minutes

None

2 Receive the Applied Leave Fill-out the Customer’s Satisfaction Form (CSF)

Receives the fill out CSF

Thelma D. Baculo

2 minutes

None

End of Transaction *Form : Available Free of Charge **Fees : No fees to be collected

47



Type of Service : SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT, NTHP AND OTHER PERSONNEL RECORDS Schedule of Availability of Service : MONDAY TO FRIDAY (8:00 AM – 5:00 PM) Who may avail of the service : CITY GOVERNMENT OF CALAPAN EMPLOYEES





Person-in-Charge

(Position)

Time Fees

1 Fill up Requisition Slip Receives requisition Slip and Order of Payment

Thelma D. Baculo

2

minutes

None

2 Proceed to Taxpayer’s Section for payment and receipt.

TAXPAYER SECTION

PhP 10.00 each

document

3 Submit Official Receipt/s to HR

Encodes, prints and verifies requested certifications

Glenn Mark Anthony A.

Casalla, Rosalina A. Maminta

4

minutes

None

Signs/ Approves certification

Marilyn E. Manigbas CHRMO

2

minutes

None

4 Receive the requested certification

Fill out the Customer Satisfaction Form

Receives Customer Satisfaction Form

Thelma D. Baculo

2 minutes

None


48



Type of Service : REQUEST FOR UPDATE OF RECORDS (LOAN PAYMENTS AND CONTRIBUTIONS) Schedule of Availability of Service : MONDAY TO FRIDAY (8:00 AM – 5:00 PM) Who may avail of the service : PERMANENT/ CO-TERM/ TEMPORARY EMPLOYEES OF CGC Duration : N/A How to avail the service




Time Fees

1 Fill up Requisition Slip

Receives requisition Slip

Thelma D. Baculo

2 mins None

Retrieval of records The agency coordinator retrieves all the necessary records and the OR.

Ma. Haidee M. Manalo/Arpee

Rodolfo S. Cuasay

Within a day

upon request

None

Forwarding of Records Records and OR are then forwarded to the agency/bank concern for verification and updating


Rodolfo S. Cuasay

Within a day upon verificatio

n

None

2 Release of report/records Report/Records can be picked-up personally by the requesting party or thru the Agency Coordinator


Rodolfo S. Cuasay

None


49


Name of Department/Office : CITY HOUSING & URBAN SETTLEMENT DEPARTMENT

Type of Service : ISSUANCE OF LOCATIONAL CLEARANCE FOR

BUSINESS PERMIT APPLICATION

Schedule of Availability of Service : MONDAY- FRIDAY; 8:00A.M.-5:00P.M. WITHOUT NOON BREAK

Who may avail of the service : GENERAL PUBLIC






1 Submit requirements for locational clearance

Accept requirements for locational clearance Check & Evaluate the completeness of requirements Prepare locational clearance Approval and issuance of locational clearance

Ramon R. Bartolabac, Jr. Elena O. Paner

Ramon R. Bartolabac, Jr.

Elena O. Paner

Ramon R. Bartolabac, Jr Elena O. Paner

Engr. Redentor A. Reyes, Jr.

4 mins

4 mins

1 min

N/A

2 Receive locational clearance

Release locational clearance

Ramon R. Bartolabac, Jr Elena O. Paner

1 min N/A

•End of Transaction•

50



Type of Service : ISSUANCE OF LOCATIONALCLEARANCE FOR BUILDING PERMIT APPLICATION Schedule of Availability of Service : MONDAY- FRIDAY; 8:00A.M.-5:00P.M. WITHOUT NOON BREAK






Person-in-Charge

Time Fees


Accept requirements for locational clearance Check & evaluate the completeness of requirements Prepare Assessment of fees & Order of Payment

Ramon R. Bartolabac, Jr./Elena O. Paner Ramon R. Bartolabac, Jr./Elena O. Paner Ramon R. Bartolabac, Jr./Elena O. Paner

4 minutes 1 minutes

1.Residential: a. Project Cost of P100,000.00=P240+P24(ESPF) b. Project Cost over P100,000-P200,000=P480+P48(ESPF) c. Project Cost over P200,000=P600+1/10 of 1% in excess of P200,000 2.Apartments/Townhouses: a. Project Cost of P500,000 & below=P1200+P120(ESPF) b. Project Cost over P500,000 to

51

P2m=P2,300+P230 (ESPF) c. Project cost over P2M=P3,000+P1/10 of 1% of P2M regardless of nos. of doors+10% of fee 3. Dormitories:

a. Project Cost of P2M & below=P3,000+P300(ESPF) b. Project Cost over P2M=P3,000+1/10 of cost in excess of P2M regardless of nos. of rooms + 10% of fee 4. Institutional, the

project cost of which is: a. below 2M= P2,400+P240 b. over P2M=P2,400+1/10 of 1% of cost in excess of 2M+10%of fee 5. Commercial, Industrial, Agro-Industrial, the

project cost of which is: a.P100,000 & below=P1,200+P120 b. over P100,000-P500,000=P1,800+P180 c. over P500,000-P1M=P2,400+P240 d. over P1M-P2M=P3,600+P360 e. over P2M=P6,000+P1/10 of 1% of cost in excess of P2M+10% of fee. 6. Special

52

Uses/Special Projects: a. Below P2M= P6,000+10% of fee b. Over P2M= P6,000+1/10 of 1% of cost in excess of P2M+10% of fee 7. Alteration/Expansion (affected areas)= same as original application cost of expansion only +10% of fee 8. All types of renovations=50%

of the prescribed fees +10% of fee

2 Pay locational clearance fee to taxpayer’s section

Receive payment for locational clearance fee

Taxpayer’s Section

10 minutes

Based on Computation of Fees/Order of

Payment

3 Submit official receipt/Presents proof of payment

Prepare locational clearance Approval of locational clearance

Ramon R. Bartolabac, Jr./Elena O. Paner Engr. Redentor A. Reyes, Jr.

3 minutes

1 minute

N/A

N/A

4 Receive locational clearance

Release locational clearance

Ramon R. Bartolabac, Jr./Elena O. Paner

1 minute N/A

End of Transaction

Legend: ESPF-Educational Support Program Fee

53



Type of Service : Issuance of Locational Clearance to

Cell Site Building Permit Application Schedule of Availability of Service : MONDAY- FRIDAY; 8:00A.M.-5:00P.M. WITHOUT NOON BREAK






Person-in-Charge

Time Fees


Accept requirements for locational clearance Check & Evaluate the completeness of requirements , schedules inspection Conducts site inspection, prepares inspection report and transmittal to SangguniangPanglungsod

Ramon R. Bartolabac, Jr./Elena O. Paner Ramon R. Bartolabac, Jr./Elena O. Paner Ramon R. Bartolabac, Jr./Elena O. Paner

10 minutes 2 days (Processing time for approval/disapproval of application to SangguniangPanglunggsod is not included)

Zoning Inspection and Land Use Verification Fees: 1. Special Projects= P500.00 regardless of location

54

2 Follow-up application Contacts applicant for assessment of fees Prepare assessment of fees & order of payment

Ramon R. Bartolabac, Jr./Elena O. Paner Ramon R. Bartolabac, Jr./Elena O. Paner

2 minutes

Special Uses/Special Projects: a.Below P2M= P6,000+ 10% of fee b. Over P2M= P6,000+ 1/10 of 1% of cost in excess of P2M +10% of fee

3 Pays locational clearance fee to taxpayer’s section

Receives payment for locational clearance fee

Taxpayer’s section

10 minutes

Based on Computation of Fees/Order of Payment

4 Submits official receipt/Presents proof of payment

Prepare locational clearance Approval of locational clearance

Ramon R. Bartolabac, Jr./Elena O. Paner Engr. Redentor A. Reyes, Jr.

5 minutes 1 minute

N/A

5 Receives locational clearance

Releases locational clearance


1 minute N/a

End of Transaction

55



Type of Service : ISSUANCE OF PRELIMINARY APPROVAL

AND LOCATIONAL CLEARANCE (PALC)

Schedule of Availability of Service : MONDAY- FRIDAY; 8:00A.M.-5:00P.M. WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : How to avail the service:


do?

What will service

provider do?


1 Submits requirements for PALC

Accepts requirements for PALC Check &Evaluate requirements, schedules inspection Conducts site inspection, prepares inspection report and transmittal to SangguniangPanglungsod

Ramon R. Bartolabac,

Jr./Elena O. Paner


Jr./Elena O. Paner


Jr./Elena O. Paner

10 minutes 1 day (Processing time for approval/disapproval of application to SangguniangPanglunggsod is not included)

N/A Subdivision Approval Fees: I.Subdivision Projects (under PD 957) a. Preliminary Approval and Locational Clearance (PALC)= P500/ha +10% of fee b. Final Approval and Development Permit= P1.00/sq.m. +10% of fee + additional

56

fee on floor area of houses/building sold with the lot= P2.00/sq.m. + 10% of fee c. Inspection fee= P1,500/ha+ 10% of fee d. Alteration of Plan (affected areas only)= same as Final Approval & Development Permit+ 10% of fee II. Subdivision Projects under BP220

1.Preliminary Approval and Locational Clearance a. Socialized Housing= P150/ha+ 10% of fee b. Economic Housing= P300/ha+ 10% of fee 2. Final Approval & Development Permit a. Socialized Housing= P0.50/sq.m.+ 10 of fee b. Economic Housing=P.75/sq.m.+10% of fee 3. Inspection fee: a. Socialized Housing=P400/ha+

57

10% of fee b. Economic Housing=P1,000/ha+10% of fee 4.Alteration of Plan (affected areas only)=same as Final Approval & Development Permit + 10% of fee III.Approval of Industrial/Commercial Subdivision: 1. Preliminary Approval and Locational Clearance (PALC)=P600/ha+10% of fee 2.Final approval

and Development Permit=P2.50/sq.m.+10% of fee 3.Inspection fee=

P1,500/ha+10% of fee 4.Alteration of Plan

(affected areas only)=same as Final Approval & Development Permit + 10% of fee IV.Approval of Farmlot Subdivision: 1.Preliminary Approval and Locational Clearance=P400/ha+10% of fee 2.Final approval

and

58

DevelopmentPermit=P2,000/ha.+10% of fee 3.Inspection

fee=P1,000/ha+10% of fee 4.Alteration of Plan (affected areas only)=same as Final Approval & Development Permit + 10% of fee V.Approval of Memorial Park/Cemetery Project: 1.Preliminary Approval and Locational Clearance

a. Memorial Projects=P1,000/ha+10% of fee b. Cemeteries= P400/ha+10% of fee c.Columbarium=P3,000/ha+10% of fee 2.Final Approval and Development Permit: a. Memorial Projects=P3,00/sq.m.+10% of fee b. Cemeteries= P1.50/sq.m.+10% of fee c.Columbarium=P4.80/sq.m. of Gross Floor Area(GFA)+10% of

59

fee 3.Inspection Fee: a.Memorial Projects=P1,500/ha+10% of fee b.Cemeteries= P600/ha+10% of fee c.Columbarium=P14.40/sq.m. of Gross Floor Area(GFA)+10% of fee 4.Alteration of Plan (affected areas only)=same as Final Approval & Development Permit + 10% of fee

2 Follow-up application

Contacts applicant for assessment of fees Prepare assessment of fees & order of payment


2 minutes

N/A

3 Pays PALC fee to taxpayer’s section

Receives payment for location clearance and inspection fee

Taxpayer’s Section 10 minutes N/A


Prepares Preliminary Approval & Locational Clearance Approval of Preliminary Approval & Locational Clearance

Ramon R. Bartolabac, Jr./Elena O. Paner Engr. Redentor A. Reyes, Jr

5minutes 1 minute

N/A

60

5 Receives Preliminary Approval & Locational Clearance

Releases Preliminary Approval & Locational Clearance


1 minute N/A


Type of Service : ISSUANCE OF DEVELOPMENT PERMIT

Schedule of Availability of Service : MONDAY- FRIDAY; 8:00A.M.-5:00P.M. WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : HOW TO AVAIL THE SERVICE:



Person-in-Charge

Time Fees

1 Submits requirements for Development Permit

Accepts requirements for Development Permit Check &Evaluate requirements & compliance to IRR of BP220/PD957 Prepares evaluation report and transmittal to SangguniangPanglungsod

Frontline Officer Ramon R. Bartolabac, Jr./Elena O. Paner Ramon R. Bartolabac, Jr./Elena O. Paner

10 minutes 2 days (Processing time for approval/disapproval of application to SangguniangPanglunggsod is not included)

I. Subdivision Projects(under PD957) Development Permit= P1.00/sq.m.+10% of fee+additional fee on floor area of houses/building sold with the lot= P2.00/sq.m.+10% of fee II.Subdivision Projects under BP220: Development

61

Permit a.Socialized Housing= P0.50/sq.m.+10% of fee b.Economic Housing= P.75/sq.m.+10% of fee III.Approval of Industrial/Commercial Subdivision: Development Permit= P2.50/sq.m.+10% of fee IV.Approval of Farmlot Subdivision: Development Permit= P2,000/ha.+10% of fee V.Approval of Memorial Park/Cemetery Project: Development Permit: a. Memorial Projects= P3,00/sq.m.+10% of fee b. Cemeteries= P1.50/sq.m.+10% of fee c. Columbarium= P4.80/sq.m. of Gross Floor Area(GFA)+10% of fee

2 Follow-up application Contacts applicants for assessment of fees


62

Prepare assessment of fees & order of payment

2 minutes

3 Pays development permit fee to taxpayer’s section

Receives payment for Development Permit and Inspection Fee


10 minutes

Based on issued Computation of Fees/Order of Payment


Prepare Development Permit Approval of Development Permit


5minutes 1 minute

N/A

5 Receives Development Permit

Releases Development Permit


1 minute N/A

Name of Department/Office : CITY HOUSING & URBAN SETTLEMENT DEPARTMENT Type of Service : Issuance of Zoning Certification/

Classification/Others Schedule of Availability of Service : MONDAY- FRIDAY; 8:00A.M.-5:00P.M. WITHOUT NOON BREAK


Duration : 10 MINUTES (EXCLUDING INSPECTION TIME)

HOW TO AVAIL THE SERVICE:



Person-in-Charge

Time Fees

1 Submits requirements for Zoning Certification

Accepts requirements for Zoning Certification & Classification Check &evaluate requirements,

Ramon R. Bartolabac, Jr./Elena O. Paner Ramon R. Bartolabac

10 minutes

N/A

63

schedules inspection Conducts Site Inspection

, Jr./Elena O. Paner Ramon R. Bartolabac, Jr./Elena O. Paner

1 day

Zoning Inspection and Land Use Verification Fees: 1. Residential=P200.00 regardless of location 2.Commercial/Industrial/Agro-Industrial=P400.0

0 regardless of location 3. Social, Educational and Institutional= P400.00 regardless of location 4. Special Projects= P500.00 regardless of location

2 Follow-up applications for Zoning Certification /Classification

Contacts applicant for assessment of fees Prepares Assessment of fees & Order of Payment


1 minute

1. Zoning Certification= P600/ha+10% of fee 2.Certification of Zoning Ordinance and CLUP approval=P180+10% of fee 3.Others: a. Availability to records/public request of copies/research works=P240+P24 b. Certification of no records on file=P240+P24 c. Certification true/Xerox copy of documents: 1.Document of five pages or

64

less=P50.00+P5.00 2.Every additional page=P4.00+P.04 3.Others not listed=P180.00+P18.00

3 Pays Certification & inspection fee to taxpayer’s section

Receives payment for Zoning Certification and Inspection Fee


10 minutes

Based on issued Computation of Fees/Order of Payment


Prepares Zoning Certification Approval of Zoning Certification


5minutes 1 minute

N/A N/A

5 Receives Zoning Certification

Releases Zoning Certification


1 minute N/A

End of Transaction

Legend: ESPF-Educational Support Program Fee

65


Name of Department/Office : CITY INFORMATION OFFICE

Type of Service : INFORMATION ABOUT THE CITY, EVENTS,

PROGRAMS AND PROJECTS LED BILLBOARD ADVERTISEMENT

Schedule of Availability of Service : MONDAY – FRIDAY (8AM TO 5PM) Who may avail of the service : PUBLIC; GOVERNMENT AGENCIES FOR LED

BILLBOARD ADVERTISEMENT Duration : 17 MINUTES





1 Inquiry Referral to the person in-charge

Rommel Famini 1 min. None

2

Interviews the client and verifies if the data, pictures, PR’s and video are available

Edward Paringit

5 mins. None

3

Client waits as the personnel prepares the needed materials

Edward Paringit Rey Bernat

Ariel Fernandez Roy Dilidili

10 mins. None

4 Release of the requested materials

Edward Paringit 1 min. None

66


Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT Type of Service : PROCEDURE IN BIRTH REGISTRATION Schedule of Availability of Service : MONDAY TO FRIDAY 8AM TO 5PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : 15 MINUTES FOR ON-TIME REGISTRATION 25 MINUTES FOR DELAYED REGISTRATION





On time

Late

1

Get queuing number, log in the attendance sheet and fill-up Birth Registration Slip. Present request to the Frontline Officer at the Information Desk once number has been flashed in the queuing screen.

Receive document, examine requirements and check for possible errors. Record the request in the logbook and give it to the assigned staff at the Registration Division.

Pedro B. Mendoza Admin. Aide I

Maricel G. Alolod Admin. Aide VI

5 min.

10 min.

None

2

Proceed at the Waiting Area until name has been called.

Type birth certificate. Stamp registry number and date of registration of the document.

Evelyn C. Gregory Reg. Officer III

Medonito M. Magaling Admin. Officer I

Julia M. Asi Admin. Aide VI

Redentor C. Contreras Admin. Aide III

5 mins.

10 min.

None

3

Pay the required fee at the Taxpayer Center

Process payment and issue Official Receipt

Revenue Collectors CTD Time

P330.00 / P50.00

Skip this transaction if not late and not under RA9255.

67

4

Give the receipt at the responsible CCRD Staff and then read the correctness of the Certificate of Live Birth. Present the requested document to the City Civil Registrar or authorized personnel for signature. Accomplish and sign the Customer Satisfaction Form.

The City Civil Registrar or authorized personnel will sign the Certificate of Live Birth.

Deo Mar Francis F. Mauro

City Civil Registrar

Rommel R. Albo Asst. City Civil Registrar

Evelyn C. Gregory

Registration Officer III

4 min.

4 min.

None

For late registration: Return after 10 days of posting to claim the birth certificate.

Advise the client to come back after 10 days posting to claim the Certificate of Live Birth.

5 Release of the Certificate of Live Birth.

Segregate and release the Certification





1 min.

1 min.

None

• END OF TRANSACTION •

68


Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT

Type of Service : PROCEDURE IN MARRIAGE REGISTRATION

Schedule of Availability of Service : MONDAY TO FRIDAY 8AM TO 5PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : 10 MINUTES FOR ON-TIME REGISTRATION How to avail of the service

Step What will the clients

do?


do Person-in-charge Time Fees

1

Get the queuing number and log in the attendance sheet. Present the request to the Frontline Officer at the Information Desk once your number has been flashed in the queuing screen.

Receive document, examine requirements and check for possible errors. Record the request in the logbook and give it to the assigned staff at the Registration Division



3 mins. None

2 Wait at the Waiting Area until name has been called.

Stamp registry number and date of registration in the Certificate of Marriage.





3mins. None

3

Pay the required fee at the Taxpayer Center if delayed registration.



P50.00

Skip this transaction if on-time registration.

69

4

Give the receipt at the responsible CCRD Staff and then read the correctness of the certification. Present the requested document to the City Civil Registrar or authorized personnel for signature. Accomplish and sign the Customer Satisfaction Form.

The City Civil Registrar or authorized personnel will sign the Certificate of Marriage.

Deo Mar Francis F. Mauro City Civil Registrar Rommel R. Albo

Asst. City Civil Registrar Evelyn C. Gregory

Reg. Officer III

3 minutes

For late registration: Return after 10 days of posting to claim the Certificate of Marriage.

Advise the client to come back after 10 days of posting to claim the Certificate of Marriage.

5 Release of the Certificate of Marriage






1 minute

• END OF TRANSACTION •

70


Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT Type of Service : PROCEDURE IN DEATH REGISTRATION Schedule of Availability of Service : MONDAY TO FRIDAY,

8:00 AM – 5:00 PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC

Duration : 15 MINUTES FOR ON-TIME REGISTRATION 25 MINUTES FOR DELAYED REGISTRATION How to avail of the service

Step What will the clients

do?


do Person-in-charge

Time

Fees ON -TIME

LATE

1

Get the queuing number, log in the attendance sheet and fill-up the Death Registration Slip. Present the request to the Frontline Officer at the Information Desk once your number has been flashed in the queuing screen.

Receive document, examine requirements and check for possible errors. Record the request in the logbook and give it to the assigned staff at the Registration Division.

Pedro B. Mendoza

Admin. Aide I


5 min. 10

min. None


Type death certificate. Stamp registry number and date of registration of the document and issue order of payment.

Evelyn C. Gregory

Reg. Officer III

Medonito M. Magaling

Admin. Officer I

Julia M. Asi

Admin. Aide VI


5 mins.

10 min.

None

3

Request for the review as to cause of death at the City Health and Sanitation Department

Process the document.

City Health Staff CHSD Time None

4 Pay the required fee at the Taxpayer Center


Revenue Collectors CTD Time See

attached chart

71

FEES:

Burial Permit ₱150.00

Interment ₱400.00

Transfer of Cadaver ₱150.00

Removal of Cadaver ₱150.00

Renewal of Lease

Adult (every 5 years) ₱1,500.00

Child (every 5 years) ₱750.00

Construction of New

Niche / Lot

₱4,000.00

Rental of New Lot ₱3,000.00

Re-opening of Niche ₱150.00

Apartment ₱5,000.00

Exhumation ₱300.00

Posting Fee ₱50.00

5

Give the receipt at the responsible CCRD Staff and then read the correctness of the Certificate of Death. Present the requested document to the City Civil Registrar or authorized personnel for signature. Accomplish and sign the Customer Satisfaction Form.

The City Civil Registrar or authorized personnel will sign the Certificate of Death.



Rommel R. Albo Asst. City Civil

Registrar

Evelyn C. Gregory Registration Officer III

4 min. 4 min

For late registration: Return after 10 days of posting to claim the Certificate of Death.

Advise the client to come back after 10 days of posting to claim the Certificate of Death.

6 Release of the Death Certificate.






1 min. 1 min.


72


Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT Type of Service : ISSUANCE OF BIRTH, MARRIAGE AND DEATH Schedule of Availability of Service : MONDAY TO FRIDAY 8AM TO 5PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : 15 MINUTES



provider do? Person-in-Charge Time Fees

1

Get the queuing number, log in the attendance sheet and Fill-up the Verification Slip. Present the request to the staff at the Records Division once your number has been flashed at the queuing screen.

Receive the verification slip and examine requirements.


Nerilyn B. Espiritu Demo-I

Maria Lea D. Dimaano Admin. Aide I

5

min.

No Fee

2

Wait at the Waiting Area until name has been called.

Verify the availability of the civil registry documents in the database/registry book.



7

min.

No Fee

3 Pay the required fee at the Taxpayer Center.



P110.00

4

Give the receipt at the responsible CCRD Staff and then read the correctness of the Certification. Present the requested document to the City Civil Registrar or authorized personnel for signature. Accomplish and sign the Customer Satisfaction Form.

The City Civil Registrar or authorized personnel will sign the Certification.




Registrar


3

Min.

No Fee

5 Release of Certification.

Release the Certification.

No Fee


73


Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT Type of Service : PROCEDURE IN SUPPLEMENTAL REPORT Schedule of Availability of Service : MONDAY TO FRIDAY 8AM TO 5PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : 25 MINUTES





1

Get the queuing number, log in the attendance sheet and fill-up the Verification Slip. Present the request to the staff at the Records Division once your number has been flashed at the queuing screen .

Receive document and examine requirements.



Maria Lea D. Dimaano

Admin. Aide I

5 min.

No Fee


Type the Supplemental Report and endorsement letter.



10 min.

No Fee


Process payment and issue Official Receipt.


P220.00

4

Give the receipt at the responsible CCRD Staff and then read the correctness of the Supplemental Report. Present the requested document to the City Civil Registrar or authorized personnel for signature. Accomplish and sign the Customer Satisfaction Form.


Deo Mar Francis F. Mauro City Civil Registrar

Rommel R. Albo

Asst. City Civil Registrar


5 min.

No Fee

74

5 Release of the Supplemental Report.

Endorse the copy of Supplemental Report to PSA, East Avenue, Quezon City for annotation. Release the Supplemental Report.

5

Min.

•END OF TRANSACTION

Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT Type of Service : PROCEDURE IN APPLICATION FOR MARRIAGE Schedule of Availability of Service : MONDAY TO FRIDAY 8AM TO 5PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : 60 MINUTES





1

Get the queuing number, log in the attendance sheet and fill-up the Marriage Application Slip. Present the request to the Frontline Officer at the Information Desk once your queuing number has been flashed in the queuing screen.

Receive document and examine requirements. Record the request in the logbook and give it to the assigned staff at Registration Division.

Pedro B. Mendoza

Admin. Aide I


10 minutes

No Fee

2

Wait at the Waiting Area until name has been called.

Prepare the application for marriage license.




Redentor C. Contreras

Admin. Aide III

25

minutes

No Fee




P710.00 Local

1920

Foreigner

4

Give the receipt at the responsible CCRD Staff and then read the correctness of the



City Civil Registrar Rommel R. Albo

15

Minutes

No Fee

75

Application for Marriage License. Present the requested document to the City Civil Registrar or authorized personnel for signature. Accomplish and sign the Customer Satisfaction Form.

Asst. City Civil Registrar


P220 Return after 10-day posting to claim the marriage license.

Advise the applicants to return after 10 days of posting to secure their marriage license.

5 Release of the Marriage Application.

Segregate and release the Application for Marriage License.

10

minute No Fee


Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT Type of Service : PROCEDURE IN PETITION FOR CORRECTION OF

CLERICAL ERROR & CHANGE OF FIRST NAME (RA9048) & CORRECTION OF ENTRY IN DATE AND MONTH OF BIRTH AND CORRECTION OF SEX

Schedule of Availability of Service : MONDAY TO FRIDAY 8AM TO 5PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : 120 MINUTES





1

Get the queuing number, log in the attendance sheet. Present the request to assigned staff at the Legal Division once your queuing number has been flashed in the queuing screen.

Give the queuing number.

Pedro B. Mendoza

Admin. Aide I

3 min.

No Fee

2 Wait at the Waiting Area until your name has been called.

Examines the document to be corrected and check if the supporting documents are complete. Records the petition in the logbook.

Jocelyn L. Magnaye Reg. Officer II

27

min. No Fee

76

FEES: ESPF

CFN ₱3,000.00 300.00

RA10172 3,000.00 300.00

CCE 1,000.00 100.00

AUTHENTICATION 30.00

POSTING FEE 100.00 10.00

POSTING CERT. 50.00

CERT. OF

FINALITY 100.00 10.00

PUBLICATION FEE c/o

publishing

c/o

publishing

3 Pay the required fee at the Taxpayer Center.



See attached

chart

4

Give the receipt at the responsible CCRD Staff. Read, check, and sign the petition. Follow up after 3-4 months for CCE And 4-6 months for CFN and RA10172

* Prepares the Petition for Correction of Clerical, Change of First Name (RA9048) and Correction of Entry in the Day and Month of Birth and Sex. * Post the "Notice of Posting" (10 days posi at the bulletin board and for (CFN & RA10172) the Notice for Publication forwarded to the local newspaper for the required 2 consecutive weeks publication. * Prepares the decision of City Civil Registrar for signature and send to PSA, Legal Services Division, Quezon City for Affirmation. Advise the clients to follow up after 3-4 months for CCE and 4-6 months for CFN and RA10172.

Jocelyn L. Magnaye

Reg. Officer II



25

min.

No Fee

No Fee

No Fee

77


Name of Department/Office : CITY CIVIL REGISTRY DEPARTMENT Type of Service : PROCEDURE IN COURT ORDER REGISTRATION Schedule of Availability of Service : MONDAY TO FRIDAY 8AM TO 5PM WITHOUT NOON BREAK Who may avail of the service : GENERAL PUBLIC Duration : 60 MINUTES




1 Get the queuing number, log in the attendance sheet. Present the request to Frontline Officer once your number has been flashed in the queuing screen.

Receive document and examine requirements. Record the request in the logbook.



5 mins

No Fee


Prepares the court order registration.


40

mins

No Fee



Revenue Collectors

CTD time

See attach

ed chart

4 Give the receipt at the responsible CCRD Staff and then read the correctness of the court order registration. Present the requested document to the City Civil Registrar or authorized personnel for signature.





Registrar

10

mins

No Fee

78

FEES: ESPF

COURT ORDER REG. 500.00 50.00

BIRTH CERT. 100.00 10.00

MARRIAGE CERT. 100.00 10.00

AUTHENTICATION 30.00

LEGAL RESEARCH FEE 20.00

5 Release of the court order registration

Endorses the copy of court order registration to PSA, East Avenue, Quezon City for annotation.


5 mins

No Fee

79


Name of Department /Office : CITY LEGAL DEPARTMENT

Type of Service : LEGAL SERVICES

Schedule of Availability of Service : ANA

Who may avail of the Services : CONSTITUENTS FRM

62 BARANGAYS CALAPAN

Duration : 2 HOURS TO 3 HOURS

How to avail the services:


Provider do?

Person-in-

Charge/Position

Time Fees

1 Ask for Assistance Preliminary

Clarificatory

Conference Meeting

ATTY. JESUS

FRANCO B.

LASQUITE

ANA

Conduct Mediations,

Consultaton,

Pleadings,Conference

Meeting, Arbitration

ATTY. JESUS

FRANCO B.

LASQUITE

2 -do- Drafting Contracts,

MOAS, Appeal , Sworn

Statements, Motions,

Answer, Rendention of

Legal Advice

ATTY. JESUS

FRANCO B.

LASQUITE

2hours

3 -do- Attend court hearing

Conferences

ATTY. JESUS

FRANCO B.

LASQUITE

3hours

4 -do- Drafting Affidavits,

SPA, Agreements,

Kasunduan, Sworn

Statement s,

ATTY. JESUS

FRANCO B.

LASQUITE,

THELMA D.

LEONAR,

TERESITA O.

NICOLAS

CHONA L.

80

GOCO , RAMIL

MEIM

5. Research Annual report,

Accomplishment report,

Proposals, Takes

Charge of Books and

vital docs.

THELMA D.

LEONAR

1 day

6. Research Undertake necessary

research and gathering

data and other

pertinent documents.

ATTY. JESUS

FRANCO B.

LASQUITE,

THELMA D.

LEONAR ,

TERSITA O.

NICOLAS ,

CHONA L.

GOCO

ANA

7. Ask for legal of

Documents

Preparation/ drafting of

legal Docs, File In

coming docs, take

custody of legal docs.

ATTY. JESUS

FRANCO B.

LASQUITE,

THELMA D.

LEONAR,

TERESITA O.

NICOLAS,

CHONA L.

GOCO, RAMIL

MEIM

10 min

8.

Ask for Assistance

Assists clients who ask

assistance in

preparation of legal

docs for notarization

TERESITA O.

NICOLAS,

CHONA L.

GOCO, THELMA

10 min

81

D. LEONAR,

RAMIL MEIM

9. Ask for conferences Deliver Demand Letter,

Invitation Letter for

Conferences

RAMIL MEIM,

THELMA D.

LEONAR

As Per

request

10. Received the copy Receive in coming /out

going documents

TERESITA O.

NICOLAS

evaluate

Follow up voucher, RAMIL MEIM

11. Submit their complaint Assist clients who

seek legal assistance

in consultation and

Mediation

ATTY. JESUS

FRANCO B.

LASQUITE,

TERESITA O.

NICOLAS,

THELMA D.

LEONAR

interview

12. Attend conference Set preliminary

Conference

TERESITA O.

NICOLAS ,

THELMA D.

LEONAR

As

schedule

3 hours

13. Ask for a copy of the

minutes

Prepare Minutes of

Meeting

TERESITA O.

NICOLAS,

THELMA D.

LEONAR

As

schedule

2hours

14. Prepare clients for

interview

Consultation Atty. Jesus B.

Lasquite ,

TERESITA O.

NICOLAS,

THELMA D.

LEONAR

1 hour

15. -do- Legal Advise ATTY. JESUS

FRANCO B.

LASQUITE,

TERESITA O.

NICOLAS

1 hour

END OF TRANSACTION

82


Name of Department/Office : CITY COLLEGE LIBRARY Type of Service : USING OF BOOKS IN THE LIBRARY

Schedule of Availability of Service : MONDAY - FRIDAY 8:00 AM - 5:00 PM

WITHOUT NOON BREAK

Who may avail of the service : CCCSTUDENTS, FACULTY MEMBERS &

NON-TEACHING STAFF


How to Avail of the Service

Step What will the clients do? What will the service provider do


1

Proceeds to the LibraryControl Desk upon enteringthe library (No. ID, No entry )

Log in procedure: write the name, course,yearand section, date and time

Arvin A. Abelgas 1 MIN None

2

Presentsand deposits Library ID at the control desk upon entering the Library

For reservation purposes, records materials for loan/borrowing

Arvin A. Abelgas 5 MIN None

3 Leave books at the Control Desk after use

Library Staff records the books used and shelves them

Library Assistant 10 - 15

MIN None

•END OF THE TRANSACTION•

83


Name of Department/Office : CITY COLLEGE LIBRARY Type of Service : BORROWING OF BOOKS AT THE LIBRARY


WITHOUT NOON BREAK


NON-TEACHING STAFF





1 Borrow books for home use

Refers to the Card Catalog, or ask the assistance of thecataloger Locates the book on theshelves. Present it to the Circulation Assistant Request borrower to sign in the book card Have the book card and thedate due slip stamped withthe date due.

Arvin A. Abelgas

Library Assistant

Arvin A. Abelgas

Arvin A. Abelgas

Arvin A. Abelgas

10 min

5 min

2 min

1 min

2 min

NONE

2 Return a borrowed book Receives returned book and write return date in the book card.

Arvin A. Abelgas

2 min NONE

3 Renewborrowing ofbook Returns the borrowed book first thenask for the renewal

Arvin A. Abelgas

1 min NONE


84


Name of Department/Office : CITY COLLEGE LIBRARY Type of Service : USERS ARE INFORMED ABOUT NEW ACQUISITION


WITHOUT NOON BREAK


NON-TEACHING STAFF

Duration : 1 HOUR




1

Makes queryregarding the

request of books Informs the client of thearrival of the books

Library Assistant 15 MIN None

2 Looks for the posted list of bookson the bulletin board.

Posts list of new books Arvin A. Abelgas 15 MIN None

3 Refers to the Library Bulletinfor Information on new books to be delivered.

Sees to it that postings are

updated Arvin A. Abelgas 30MIN None


85


Name of Department/Office : OFFICE OF THE CITY MAYOR

Type of Service : SECURING MAYOR’S CLEARANCE

Schedule of Availability of Service : MONDAY TO FRIDAY

8AM TO 5PM WITHOUT NOON BREAK

Who may avail of the service : PEOPLE SEEKING LOCAL EMPLOYMENT,

APPLYING FOR FIREARMS LICENSE APPLICANTS

TO THE PHILIPPINE NATIONAL POLICE AND

ARMED FORCES OF THE PHILIPPINES

ENLISTMENT PROGRAM AND OTHER LEGAL

PURPOSES





Person-in-charge Time

Fees

1 Filing

The receiving staff shall complete the Order of Payment form upon verification of required documents ( Community Tax Certificate, Barangay Clearance, Judge’s Clearance and Police Clearance). Printing of clearance for signature

Mr. Harold Masongsong Mr. Alexis Libre/Josef Elvin Campos

2 min. 1 min.

2 Payment of Fees

The City Treasury Department shall receive the payment

Cashier Clerk City Treasury Department)

1 min.

Mayor,s Clearance: For Local purposes P100.00 For Travel Abroad P200 For firearm License P200 Educational Support Program Fee For local Purposes For travel abroad and P10.00 Firearms License P.20.00

3 Secure Mayor,s Clearance

Release the Clearance Harold Masongsong

86


Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : SECURING CERTIFIED TRUE COPY AND

AUTHENTICATION OF DOCUMENTS



Who may avail of the service : PEOPLE SEEKING LOCAL EMPLOYMENT

VALIDATION AND OTHER LEGAL PURPOSE






1 Filing

The receiving staff shall complete the Order of Payment form upon verification of required documents (Original Copy of Document for certification and/or authentication). Authentication and/or certification of copy/ies of document

Mr. Harold Masongsong Mr. Alexis Libre/Josef Elvin Campos

2 min. 1 min.

2 Payment of Fees


Cashier Clerk (City Treasury Department)

1 min.

Certified True Copy P 100.00 Authentication P 100.00 Educational Support Program Fee P 10.00

87

3

Secure Authenticatd and Certified true Copy/ies of Documents

Release the Authenticated and Certified true Copy/ies of Documents

Harold Masongsong 1 min.

Name of Department/Office : OFFICE OF THE CITY MAYOR

Type of Service : SECURING LTRFB ENDORSEMENT FOR NEW

FRANCHISE

Schedule of Availability of Service : MONDAY TO FRIDAY,

8:00 AM – 5:00 PM WITHOUT NOON BREAK

Who may avail of the service : PEOPLE APPLYING FOR NEW FRANCHISE/S OF

PUVS






1 Filing

The receiving staff shall complete the Order of Payment form upon verification of required documents (Certificate of Vehicle Registration and request for endorsement). Printing of endorsement for signature

Mr. Crisanto Bukid

Mr. Alexis Libre/Josef Elvin Campos

2 min. 6 min.

None

2 Payment of Fees


Cashier Clerk (City Treasury Department)

1 min.

LTRFB Endorsement For New Franchise P100.00 Educational Support Program Fee P10.00

88

3 Secure LTFRB Endorsement for New Franchise

Release the LTFRB Endorsement for New Franchise

Crisanto Bukid 1 min.

Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : SECURING JOB RECOMMENDATION AND

TRANSFER ENDORSEMENT



Who may avail of the service : PEOPLE APPLYING FOR EMPLOYMENT AND/OR

REQUIRING TRANSFER IN GOVERNMENT

POSITIONS.





1 Filing

The receiving staff

shall verify the letter of

request & copies of

PDS/Resume or

Curriculum vitae if

necessary.

Printing of

endorsement or job

recommendation for

signature

Mr. Crisanto P. Bukid

Mr. Alexis Libre/Josef

Elvin Campos

2 min. 7

min.

2

Secure Job

Recommendation and

Transfer Endorsement

Release the Job

Recommendation and

Transfer Endorsement

Mr. Crisanto P. Bukid 1

min.

89


Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : SECURING PERMIT TO USE GOVERNMENT

FACILITIES AND OTHER PUBLIC SPACES

INCLUDING TEMPORARY CLOSING OF ROADS



Who may avail of the service : PEOPLE APPLYING FOR EMPLOYMENT AND/OR

REQUIRING TRANSFER IN GOVERNMENT

POSITIONS.




do?

What will service


1 Filing

The receiving staff

shall complete the

Order of Payment

form upon verification

of required

documents

(Request Letter).

Evaluation of

proposed route of

activity

Mr. Harold M.

Masongsong

Traffic Management

Officer and/or Building

Administrator

2 min.

1 day

2 Payment of Fees

The City Treasury

Department shall

receive the payment

Cashier Clerk City

Treasury Department)

1 min.

Please

see

attached

schedule

of fees


EXEMPTION

Sec. 194 of the 2012 Revenue Code of the City of Calapan provides that programs or activities conducted

by educational, charitable religious and government institution which are FREE to the public shall be

exempted of the fee imposed, provided that the corresponding Mayor’s Permit is secured. Programs and

activities requiring admission fees for attendance are subject to the fees even if they are conducted by the

exempted entities.

90

TAXES AND FEES

Activity Fee Educational Support

Program Fee

Security Fee

Street Dancing and other

activities using public

places

P 100.00/day P 10.00/day P 10.00/day

Animal show P 300.00/day P 10.00/day P 200.00/day

Permit to close Road

(Temporary)

100.00/day P 10.00/day None

Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : CIVIL MARRIAGE CEREMONY



Who may avail of the service : PEOPLE REQUESTING FOR SCHEDULE OD CIVIL

MARRIAGE CEREMONY SOLEMNIZED BY THE CITY

MAYOR




do?

What will service


1 Filing

Filling of Schedule

Form (Requirement :

Copy of Marriage

License from the

CCRD)

Ms. Josephine A.

Manibo 2 min.

2

Secure schedule of

Marriage Ceremony

Release schedule of

Marriage Ceremony

Ms. Josephine A.

Manibo

1 min.

91


Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : AVAILING PUBLIC ASSISTANCE



Who may avail of the service : PEOPLE REQUESTING ASSISTANCE ( MEDICAL,

FINANCIAL, ETC.) FROM THE OFFICE OF THE CITY

MAYOR


Requirements : FOR MEDICAL ASSISTANCE

Medical Certificate ( Hospitalization and Accident)

Physician’s prescription ( Assistance for Medicines) Physician’s request for medical examination Copy of Valid ID or Community Tax Certificate

FOR LIVELIHOOD ASSISTANCE

Project Design Name and Related Certificates of Organization Copy of Valid ID or Community Tax Certificate

FOR SHELTER ASSISTANCE

Letter of Request addressed to the City Mayor Photo/s damage house Certificate of Indigency Copy of Valid ID or Community Tax Certificate

FOR TRANSPORTATION ASSISTANCE

Letter of request addressed to the City Mayor citing purpose of travel Certificate of Indigency

92

Itinerary Copy of valid id or community tax certificate

FOR CASES OF ABUSE

Letter of Request addressed to the City Mayor Police Report Certificate of Indigency Copy of Valid ID or Community Tax Certificate

FOR DISASTER VICTIMS

Letter of Request addressed to the City Mayor Calamity Report Certificate of Indigency Photo/s of Damages incurred Copy of Valid ID or Community Tax Certificate

FOR EDUCATIONAL ASSISTANCE

Letter of Request addressed to the City Mayor Endorsement of Barangay Chairman Certificate of Indigency Copy of Valid ID or Community Tax Certifiacate

FOR BURIAL ASSISTANCE

Letter of Request addressed to the City Mayor Death Certificate Certificate of Confinement Certificate Indigency Copy of Valid ID or Community Tax Certificate


Step What will the

client do?

What will service


1 Filing

Evaluate request

(Requirement: Please

refer below

Ms. Ante Paz De

Ocampo/

Evelyn A. Tolentino

2 min.

93

For Petty Cash: Fill-out of

Petty Cash Form

( Proceed to step no. 3)

For Financial Assistance:

(Voucher) Client Profiling

and Case study

preparation

Financial Documents of

transaction/processing of

voucher

Evelyn A. Tolentino

Social Worker ( City

Social Welfare and

Development

Department)

City Budget

Department

CAIAD

City Treasury

Dapartment

2 min.

5 min.

3-5

days

2 Secure Cheque/

Voucher

Release Cheque/

Voucher 1 min.

Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : SECURING CERTIFICATE OF GOOD MORAL

CHARACTER



Who may avail of the service : PEOPLE SEEKING LOCAL EMPLOYMENT

VALIDATION AND ORDER LEGAL



Step What will the

client do?

What will service

provider do?


1 Filling of request

The receiving staff shall

complete the Order of

Payment form upon

verification of required

documents

(Community Tax

Certificate,

Barangay

Harold

Masongsong

2

min.

94

Clearance, Judge’s

Clearance and Police

Printing of certification for

signature

Alexis S. Libre

Josef Elvin U.

Campos

1

min.

2 Payment of Fees

The City Treasury

Department shall receive

the payment

Cashier

Clerk City Treasury

Department)

1

min.

Certificate of

Good Moral

Character

P 100.00

Educational

Support

Program Fee

P 10.00

3

Secure Certificate

of Good Moral

Character

Release the certification Harold M.

Masongsong

1

min.

Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : SECURING CITY PEACE AND ORDER (CPOC)

ENDORSEMENT



Who may avail of the service : PEOPLE SEEKING ENLISTMENT TO THE

PHILIPPINE NATIONAL POLICE RECRUITMENT

PROGRAM



Step What will the

client do?

What will service

provider do?


1 Filling of request



Payment from upon


documents

(Mayor’s

Clearance).

Printing of endorsement

for signature

Crisanto P. Bukid

Alexis S. Libre /

Josef Elvin U.

Campos

2

min.

1

min.

95

2 Payment of Fees

The City Treasury


the payment

Cashier

Clerk City Treasury

Department)

1

min.

Certificate of

Good Moral

Character

P 100.00

Educational

Support

Program Fee

P 10.00

3

Secure CFOC

Endorsement

Release the City Peace

and Order (CPOC)

Endorsement

Crisanto P. Bukid 1

min.

Name of Department/Office : OFFICE OF THE CITY MAYOR Type of Service : SECURING PERMIT TO CONDUCT MOTORCADE,

PARADE, PROCESSIONS



Who may avail of the service : PEOPLE APPLYING FOR PERMIT TO CONDUCT

PROMOTIONS, ETC.



Step What will the

client do?

What will service

provider do?


1

Fill out the

necessary form/

Filling



Payment form upon


documents

(Request Letter and

proposed route)

Evaluation of proposed

route of activity

Harold M. Masongsong

City Public Safety

Department - Traffic

Management Officer

2 min.

1 min.

2 Payment of Fees

The City Treasury


the payment

Cashier

Clerk City Treasury

Department)

1 min. Please

see

attached

schedule

of fees

3 Secure Permit Release the Permit Harold M. Masongsong 1 min.

96

EXEMPTION

Sec. 194 of the 2012 Revenue Code of the City of Calapan provides that programs or activities conducted

by educational, charitable religious and government institution which are FREE to the public shall be

exempted of the fee imposed, provided that the corresponding Mayor’s Permit is secured. Programs and

activities requiring admission fees for attendance is subject to the fees even if they are conducted by the

exempted entities.

TAXES AND FEES

Activity Fee Educational Support

Program Fee

Security Fee

Motorcycle/car/truck show P 300.00/day P 5.00/day None

Animal Show P 300.00/day P 10.00/day P 200.00/day

Car/motorcycle/bicycle

competition

P 300.00/day P 10.00/day P 200.00/day

Athletic Competition/Game Fun

Run and other related activities

P 100.00/day P 10.00/day P 200.00/day

Parade/Motorcade/Procession,

Rallies

P 100.00/day P 10.00/day P 200.00/day

Recorida for Election P 50.00/unit/day P 10.00/unit/day None

Recorida for product and other

purpose

P 100.00/unit/day P 20.00/unit/day None

Mobile Billboard/Advertisement

Materials

P 100.00/unit/day P 10.00/unit/day None

Bingo Socials P 200.00/day P 50.00/day P 200.00/day

97


Name of Department/Office : CALAPAN CITY PESO Type of Service : ISSUANCE OF REFERRAL LETTERS



Who may avail of the service : JOB APPLICANTS

Duration : 10 MINUTES AND 20 SECONDS



What will the service provider do?

Person-in-charge Time

Fees

1 Client approaches reception area

Reception of Applicants Anna Flor D. Ilagan and Arlynne R. Cantos

5 sec. None

2

Registers in the Logbook, Job Applicants Registered, Job Applicants Referred and Registration Forms

Checks the filled-out forms Provides job information

Anna Flor D. Ilagan Noriel B. Bacarra

3 min. 2 min.

None None

3 Submits Resume to PESO Staff

Reads and matches the submitted resume against available job opportunities

Anna Flor D. Ilagan and Noriel B. Bacarra

2 min. None

4

Fills-out National Manpower Registration Skills Register (NMSRS) forms

Validates the filled-out form Prepares and Issues official Referral Letter to applicant

Anna Flor D. Ilagan and Noriel B. Bacarra

3 min.

15 sec

None

None


98

City Government of Calapan

Citizen’s Charter

Name of Department/Office : CALAPAN CITY PESO Type of Service : LOCAL / SPECIAL RECRUITMENT ACTIVITIES



Who may avail of the service : RECRUITMENT AGENCIES (LOCAL AND

OVERSEAS)






1 Client approaches reception area

Reception of clients (agency’s representatives)

Anna Flor D. Ilagan and/or Arlynne R. Cantos

5 sec. None

2

Inquiries for available schedule for recruitment activities (both local and overseas)

Finds and verifies available date Provides a list of needed requirements Explains the important details of the requirements: Company Profile, Certificate of Renewal (license), Latest Job Order, Letter of Intent, Certificate of Registration, (Security Exchange Commission) Registration, and POEA License (if abroad) Advises the representative to proceed to DOLE-FO to comply with other requirements (for local agency-manpower)

Mirasol A. Luna and Noriel B. Bacarra

30 sec.

5 sec.

3 min.

10 sec.

None

None

None

None

3 Submits needed requirements

Checks and validates the correctness of the documents submitted

Mirasol A. Luna and Noriel B. Bacarra

5 min. None

Releases Notice to Proceed Anna Flor D. Ilagan and Arlynne R. Cantos

2 min. None

Note: Said transaction/s can be done either personal or thru e-mail.

99


Name of Department/Office : OFFICE OF THE SENIOR CITIZENS’ AFFAIRS

Type of Service : SECURING THE OSCA ID

Schedule of Availability : MONDAY – FRIDAY, 8:00 AM – 5:00 PM

Who may avail of the service : SENIOR CITIZENS OF 62 BARANGAYS


Requirements : PHOTOCOPY OF BIRTH CERTIFICATE OR ANY VALID ID

4 PCS 1X1 ID PICTURE

How to avail of the service:


do? What will the service provider

do? Person-in-Charge

(Position) Time Fees

1

Registers in the Logbook

Assists the clients

Teresita A. Paras (Mgt. Staff)

Digna B. Tan (Admin. Aide I)

5 sec none

2 Files of the application

Form

Receives and checks the registration form entries

together with the pertinent documents.

Violeta Delos Reyes (Mgt. Staff)

Digna B. Tan Admin. Aide I

1 min

none

3 Waits for the

preparation of the ID

Screens the application form

Encodes the data

Prints/Types the ID

Genaro C. Cleofe (OSCA Head)

Carmi Queen Panopio

(Mgt. Staff) Carmi Queen Panopio/

(Mgt. Staff)

Elena C. Jumig (Mgt. Staff)

10 sec.

5 sec.

1 min.

none

4 Claims the OSCA ID

Sign /Release the ID

Records the name of the Senior Citizen in the master list.


Nympha G. Menor

(Mgt. Staff)

5 sec.

5 sec.

none

REPLACEMENT OF OSCA ID IN CASE OF LOSS OR WRONG DATA

Requirements: a. Affidavit of loss. b. Accomplished form together with required documents.

100



Type of Service : RELEASE OF MEDICAL AND/OR GROCERY BOOKLETS





End of Transaction

Step What will the clientdo? What will the service

provider do? Person – in – Charge


1 Present the OSCA ID

Checks/verifies the

OSCA ID according to the masterlist.

Digna B. Tan (Admin. I)

Violeta Delos Reyes (Mgt. Staff)

1 min. none

2 Receives the booklet Records and releases

the booklets Violeta Delos Reyes

(Mgt.Staff) 1 min. none

101



Type of Service : RELEASE OF REQUESTED CERTIFICATION/

CONFIRMATION OF MEMBERSHIP OF SENIOR CITIZEN




HOW TO AVAIL OF THE SERVICE:





1 Submits the request Receives /evaluate the

request Lorna G. Manongsong

(Mgt. Staff) 1 min. none

2 Submits 2 photocopies

of OSCA ID. Prepares the certification

Lorna G. Manongsong (Mgt. Staff)

1 min. none

Signs the certification Genaro C. Cleofe

OSCA Head 10sec. none

3 Claims the certificate Releases the certification Lorna G. Manongsong

(Mgt. Staff) 10 sec. none

End of Transaction

102



Type of Service : SOCIAL PENSION PROGRAM









1 Proceed to social

pension designates staff.

Interviews/assesses social pension

applicant.


5 mins. none

2

Submits one (1) photocopy of senior citizens identification

card (back to back 1pc. 1x1 pictures.)

Completes and processes the needed

requirements.


1 min. none

Validates/signs social pension intake sheet.


1 min. none

Finalizes the

validation/signs the soc pen intake sheet

Juvy L. Bahia,RSW (CSWD)

1 min. none

Encodes the accomplished intake form using the social

pension template given by the Region.

Lorna G. Manongsong

(Staff) 5 sec none

Prepares transmittal and intake form to be

forwarded to the Region.

CSWD

1 min none

End of Transaction

103



Type of Service : PHILHEALTH ASSISTANCE FOR SENIOR CITIZEN




HOW TO AVAIL OF THE SERVICE:


do? What will the

service provider do?

Person – in – Charge (Position)

Time Fees

1 Files of the Philhealth Membership Form

Assists the Senior Citizen in filing up the membership form.

Angel B. Tuquero (Mgt. Staff)

5mins none

2 Submits of PhilHealth requirements

Receives all the documents needed for the PhilHealth membership.


10 sec. none

Signs the transmittal letter.


5 sec. none

Submits all the accomplished membership forms to PhilHealth Office at the end of the month.


none


104



Type of Service : SENIOR CITIZENS DATA BANKING






do?


do?

Person – in – Charge (Position)

Time Fees

1

Answers the Interview Sheet for the new Senior Citizen Registrant.

Assists the senior citizen in answering the interview sheet.

Nympha G. Menor (Management Staff)

15-20 mins

2 Gathers the personal information of the senior citizen

Nympha G. Menor (Management Staff)

15-20 mins.

3

Encodes the data and e-mails the summary report to Regional Office

Lorna G. Manongsong (Management Staff)

Carmi Queen Panopio (Management Staff)

1 min.


*Form: Available Free of Charge **Fees: Based on Existing Schedule of Fees and Charges

105


Name of Department/Office : SANGGUNIANG PANLUNGSOD Type of Service : LEGISLATION Schedule of Availability of Service : MONDAY-FRIDAY 8:00 AM- 5:00 PM WITHOUT NOONBREAK Who may avail of the service : GENERAL PUBLIC Duration : 30 DAYS


Step What will the client do? What will service provider do? Person-in-Charge Time Fees

1

Submit Proposed Measures/ Requests/ Ordinances/Resolutions to the Records Section addressed to the Presiding Officer/City Vice Mayor thru the Secretary to the Sangguniang Panlungsod

Records Section receives the respective request and forwards the same to the Sangguniang Panlungsod Secretary for inclusion in the Agenda Sangguniang Panlungsod conducts Plenary Session for first reading Presiding Officer assigns the requests to the Standing Committees concerned Sangguniang Panlungsod members schedule Committee Hearings/ Meetings at Sangguniang Panlungsod Secretariat prepares letter/notice of invitation and send to concerned stakeholders Sangguniang Panlungsod Members conducts Committee

Sofia A. Gozar

Records Officer-II

Atty. Harvey Ecker A. Zamora

SP Secretary

SP Members


SP Secretary

SP Members

SP Members

5 mins

1 day

1 day

30 days

1 day

n/a

n/a

n/a

n/a

n/a

106

Hearings, Meetings/Public hearing Sangguniang Panlungsod Secretariat prepares minutes of deliberations, committee reports Sangguniang Panlungsod Conducts Plenary Session (Second Reading of the proposed ordinance) Debate and Amendments Sangguniang Panlungsod Conducts Plenary Session (Third & Final Reading of the proposed Ordinance) Transmittal of approved Resolutions/Ordinances to the Office of the City Mayor for signature Publication of the Ordinance


SP Secretary

SP Members


SP Secretary


SP Secretary

SP Members


SP Secretary

SP Members


SP Secretary

Sofia A. Gozar Records Officer-II

Digna I. Ahorro

Records Officer-I


SP Secretary

Sofia A. Gozar Records Officer-II

Digna I. Ahorro

Records Officer-I

30 days

1 day

1 day

1 day

10 mins

2-3 weeks

n/a

n/a

n/a

n/a

n/a

n/a

End of Transaction

107


Name of Department/Office : SANGGUNIANG PANLUNGSOD

Type of Service : : ADMINISTRATIVE HEARINGS AND INVESTIGATION ON CASES OF BRGY. OFFICIALS Schedule of Availability of Service : MONDAY-FRIDAY 8:00 AM- 5:00 PM WITHOUT NOONBREAK Who may avail of the service : GENERAL PUBLIC Duration : 30 DAYS



What will service provider do? Person-in-Charge (Position) Time Fees

1

Submit two (2) copies of verified complaint to the Records Section addressed to the Presiding Officer/City Vice Mayor thru the Secretary to the Sangguniang Panlungsod

Records Section receives and records verified complaint and forwards the same to the Sangguniang Panlungsod Secretary for inclusion in the Agenda Sangguniang Panlungsod Conducts Plenary Session and Presiding Officer assigns the Administrative Complaint to the Committee En Banc. Sangguniang Panlungsod Secretary by Authority of the Sangguniang Panlungsod, order the respondent to file and submit a verified answer. Upon receipt of the verified answer, Sangguniang Panlungsod Schedules Hearing En Banc Sangguniang Panlungsod Conducts

Sofia A. Gozar Records Officer-II Atty. Harvey Ecker A. Zamora SP Secretary SP Members Atty. Harvey Ecker A. Zamora SP Secretary Atty. Harvey Ecker A. Zamora SP Secretary SP Members Atty. Harvey Ecker A. Zamora

10mins 1 day 1 day 30

n/a n/a n/a n/a

108

Investigation and Hearings EN Banc Rendering of Decision

SP Secretary SP Members Atty. Harvey Ecker A. Zamora SP Secretary SP Members

days 30 days 30 days

n/a n/a

1

Submit two (2) copies of verified complaint to the Records Section addressed to the Presiding Officer/City Vice Mayor thru the Secretary to the Sangguniang Panlungsod

Records Section receives and records verified complaint and forwards the same to the Sangguniang Panlungsod Secretary for inclusion in the Agenda Sangguniang Panlungsod Conducts Plenary Session and Presiding Officer assigns the Administrative Complaint to the Committee En Banc. Sangguniang Panlungsod Secretary by Authority of the Sangguniang Panlungsod, order the respondent to file and submit a verified answer. Upon receipt of the verified answer, Sangguniang Panlungsod Schedules Hearing En Banc Sangguniang Panlungsod Conducts Investigation and Hearings EN Banc Rendering of Decision

Sofia A. Gozar Records Officer-II Atty. Harvey Ecker A. Zamora SP Secretary SP Members Atty. Harvey Ecker A. Zamora SP Secretary Atty. Harvey Ecker A. Zamora SP Secretary SP Members Atty. Harvey Ecker A. Zamora SP Secretary SP Members Atty. Harvey Ecker A. Zamora SP Secretary SP Members

10mins 1 day 1 day 30 days 30 days 30 days

n/a n/a n/a n/a n/a n/a

End of Transaction

109


Citizen’s Charter

Name of Department/Office : SANGGUNIANG PANLUNGSOD

Type of Service : ISSUANCE OF CERTIFIED TRUE COPIES OF LEGISLATIVE DOCUMENTS Schedule of Availability of Service : MONDAY-FRIDAY 8:00 AM- 5:00 PM WITHOUT NOONBREAK Who may avail of the service : GENERAL PUBLIC Duration : 30 DAYS


Step What will the client do? What will service provider do? Person-in-Charge Time Fees

1

2

Client fills up request form as to specific request thru the Records Section Client proceed to Treasury Office to pay the required Secretary’s fee

Records Section receives and records the specific request and forwards the same to the Sangguniang Panlungsod Secretary for approval Sangguniang Panlungsod Staff prepares the requested document After presenting the Official Receipt by the client LSA III/Records Officer issues the document requested

Atty. Harvey Ecker A. Zamora SP Secretary Sofia A. Gozar Records Officer-II Vivian B. Evangelista LSA III Sofia A. Gozar Records Officer-II Digna I. Ahorro Records Officer-I Vivian B. Evangelista LSA III Sofia A. Gozar Records Officer-II

10mins 5mins 15 mins

n/a n/a 110 certification

End of Transaction

110


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : PROVISION OF FINANCIAL ASSISTANCE Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : INDIGENT FAMILIES OF CALAPAN CITY Duration : 14 MINUTES OR MORE


STEP APPLICANT/

CLIENT SERVICE

PROVIDER PERSON-IN-CHARGE TIME FEES

1

Client’s log on logbook

Verifies the name of the client and the name of the patients in the computer

Eugenia Barcelona Social Welfare Aide

Layla Cabral BerllyDinglasan

Admin Aide II

5 mins None

2 Gives the documents

Checks the availability of required documents (medical cert, hospital bill, death cert, funeral contract)

Manuelo C. Mahia, RSW SWO-III

Grace A. Bautista, RSW Social Welfare Officer-II

Jinky P. Aytin, RSW Social Welfare Officer-II

Graciela A. Abellar, RSW Social Welfare Officer-I Ernel D. Aclan, RSW

Social Welfare Officer-I Catherine Girlie G.

Maria Creselda L. Madrigal

Social Welfare Assistant Alma P. Miranda

DCW-I Dominga G. Palmero, RSW

Admin Aide VI Eugenia S. Barcelona

Social Welfare Aide Layla Cabral

Admin Aide II BerllyDinglasan

Admin Aide II

1 mins None

111

Interviews and assess the client

-do- 5 mins None

Signs the intake sheet

Signs the intake sheet, seeks approval of CSWDO and issues to the client

-do- 1 mins None

3

Prepares referral slip (if for referral to the hospital & funeral parlor)

-do- 1 mins None

4

Receives referral slip and leaves the office

Signs the referral slip, seeks approval of CSWDO and issues to the client

-do- 1 mins None

If the financial assistance is for voucher: *Prepares the needed documents like OBR, Voucher and have it signed by CSWDO

Eugenia Barcelona Social Welfare Aide

3 mins None

*Brings the FA form to the concerned offices for signature

Eugenia Barcelona

Social Welfare Aide Layla Cabral

Admin Aide II

3 mins None


112


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Schedule of Availability of Service : ISSUANCE OF SOCIAL CASE STUDY REPORT & REFERRAL Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M.

Who may avail of the service : INDIGENT FAMILIES OF CALAPAN CITY Duration : 3 DAYS HOW TO AVAIL THE SERVICE:

STEP APPLICANT/

CLIENT SERVICE


1 Client’s log on logbook

interviews the client

Manuelo C. Mahia, RSW

Social Welfare Officer-III Grace A. Bautista, RSW

Social Welfare Officer-II Jinky P. Aytin, RSW

Social Welfare Officer-II Graciela A. Abellar, RSW

Social Welfare Officer-I Ernel D. Aclan, RSW

Social Welfare Officer-I Dominga G. Palmero, RSW

Admin Aide VI

15 mins to

30 mins None

2 Gives the documents

Checks the necessary documents (clinical abstract, hospital bill) if necessary, conducts home visit/validation

-do- None None

Makes and issues SCSR & Referral

-do- 3 days None


113


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : ISSUANCE OF PERSON WITH DISABILITY (PWD) ID & PURCHASE BOOKLETS Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : PERSON WITH DISABILITY (PWD) Duration : 3 DAYS


STEP APPLICANT/

CLIENT SERVICE


1 Clients log on logbook

Gives application form

Maria Creselda L. Madrigal Social Welfare Assistant

1 min None

2

Fills-up the application form and submits to the office with the required documents

Checks the accomplished form and the required documents (medical certificate, barangay certificate & I.D. picture)

-do-

2 mins none

Prepares PWD

ID& Purchase Booklet

-do- 5 mins none

Endorses for signature

-do- 1 min none

5 Receives ID and booklet

Issues PWD ID& Purchase Booklet

-do- 3 days None


114


Citizen’s Charter

Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : ISSUANCE OF CERTIFICATE OF INDIGENCY Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : INDIGENT FAMILIES OF CALAPAN CITY Duration : 10 MINUTES HOW TO AVAIL THE SERVICE:

STEP APPLICANT/

CLIENT SERVICE



Interviews client

Manuelo C. Mahia, RSW Social Welfare Officer-III Grace A. Bautista, RSW Social Welfare Officer-II Jinky P. Aytin, RSW Social Welfare Officer-II Graciela A. Abellar, RSW Social Welfare Officer-I Ernel D. Aclan, RSW

Social Welfare Officer-I Dominga G. Palmero, RSW Admin Aide VI

5 mins None

2 Submits the documents

Verifies the required documents

-do- 2 mins None

Prints certificate and approves by CSWDO

-do-

1 min None

Records the certificate in the logbook

-do-

1 min None

3

Signs in the logbook and receives certificate

Issues certificate of indigency

-do-

1 min None


115


Citizen’s Charter

Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : SERVICES TO OLDER PERSONS Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : SENIOR CITIZENS OF CALAPAN CITY Duration : 3 DAYS HOW TO AVAIL THE SERVICE:

STEP APPLICANT/CLIENT SERVICE


1

For financial assistance (City Ordinance # 18 & Res. 862, Res. 1070, City Ordinance 34):

Clients log on logbook

Interviews and assesses the client


5 mins None

2 Signs the intake sheet

Processes the financial assistance

-do-

None

-do-

3 days None

Schedules for payout

-do-

None

For abandoned and neglected Senior Citizens:

Validates the report thru collateral interview and home visit


1 hr or more

None

If the client is for referral to institution: Coordinates and prepares the necessary documents

-do-

5 days None


116


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : PSYCHOSOCIAL INTERVENTION TO CHILDREN IN

NEED OF SPECIAL PROTECTION (ABUSED CHILDREN, ABANDONED, NEGLECTED & ADOPTION CASES)

Schedule of Availability of service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M.

Who may avail of the service : CHILDREN IN NEED OF SPECIAL PROTECTION (CNSP) Duration : 3 DAYS HOW TO AVAIL THE SERVICE:

STEP APPLICANT/

CLIENT SERVICE



Conducts interview and carry out counselling, home visits

Mdm. Juvy L. Bahia, RSW CSWDO Grace A. Bautista, RSW Social Welfare Officer-II

30 mins To

1 hour None

2

Refers and accompany to other line agencies if necessary

-do- 2 days None


117


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : PSYCHOSOCIAL INTERVENTION TO CHILDREN IN

CONFLICT WITH LAW (CICL) & CHILDREN AT RISK (CAR)

Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : CICL &CAR Duration : 1 HR OR MORE HOW TO AVAIL THE SERVICE:

STEP APPLICANT/

CLIENT SERVICE



Conducts interview Carries out counselling (CICL & CAR) Home visits

Manuelo D. Mahia, RSW

Social Welfare Officer-III Dominga G. Palmero, RSW Admin Aide VI

1 hour To

2 hours None

2 Answers pre-structured questionnaires

Conducts assessment through pre-structured questionnaire (CICL)


Social Welfare Officer-III

1 hour To

2 hours None

3

Makes evaluation and submits to requesting agency (CICL)


Social Welfare Officer-III 3 days None

4 if detained, conducts jail visit (CICL)


Social Welfare Officer-III

1 hour To

2 hours None


118


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : SOCIAL SERVICES FOR SOLO PARENTS Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : QUALIFIED SOLO PARENTS Duration : 30 DAYS HOW TO AVAIL THE SERVICE:

STEP APPLICANT/CLIENT SERVICE PROVIDER PERSON-IN-

CHARGE TIME FEES

1

For psychosocial services:

Client logs on logbook

Conducts interview and counselling

Graciela A. Abellar

Social Officer I

30 mins

to 1 hour

None

2

If necessary, accompany to other line agencies and prepare the needed documents

-do- 1 day

To 2 days

None

1

For issuance of Solo Parent’s ID: Client’s log on logbook

Interviews and gives application form

Graciela A. Abellar Social Officer I

5 mins None

2

Fills-up the application form and submits to the office with the required documents

Checks the accomplished form and the required documents (Birth certificates of dependents, barangay certificate)

-do-

Conducts assessment -do- 30

days

Prepares ID -do- 5 mins

Endorses for signature and approval of LCE

-do- 3 mins None

3 Receives the ID and Leaves the office

Issues Solo Parent’s ID -do- 1 mins None


119


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : PSYCHOSOCIAL INTERVENTION TO WOMEN IN

ESPECIALLY DIFFICULT CIRCUMSTANCES (WEDC) Schedule of Availability of Service : Monday to Friday; 8:00 a.m. to 5:00 p.m. Who may avail of the service : Women in Especially Difficult Circumstances (WEDC) Duration : 2 hr or more HOW TO AVAIL THE SERVICE:




Conducts interview, counselling and assessment

Mdm. Juvy L. Bahia, RSW

CSWDO Grace A. Bautista, RSW

Social Welfare Officer-II Graciela A. Abellar, RSW Social Welfare Officer-I

1 hour

to 2

hours

None

Refers to other line agencies if necessary

-do-


120


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT

Type of Service : CONDUCT OF PRE-MARRIAGE COUNSELING (PMC) Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : COUPLE WHO WILL GET MARRIED Duration : 30 MINUTES OR MORE


STEP APPLICANT/

CLIENT SERVICE



Conducts interview

Jinky P. Aytin, RSW

Social Welfare Officer II Maria Creselda L. Madrigal

Social Welfare Assistant

2 mins

None

2 Answers pre-structured questionnaire

Gives the couple pre-structured questionnaire for them to answer

-do-

7 mins

None

3 Schedules for PMC

-do- 2

mins None

4 Attends scheduled PMC

Actual conduct of PMC

-do- 2

hours None


121


Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT Type of Service : PROVISION OF EMERGENCY SHELTER ASSISTANCE (ESA) Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : FAMILIES WHO WERE VICTIMS OF MANMADE OR NATURAL DISASTER Duration : 1 HOUR OR MORE How to avail the service:

STEP APPLICANT/C

LIENT SERVICE



Interviews and assess the client

Ernel D. Aclan, RSW

Social Welfare Officer-I 5

minutes None

2 Submits the required documents

Conducts home visit

-do- 1 hour

To 3 hours

None

Accomplishes the form and have it signed by the signatories

-do- 5 days None

Processes the assistance

-do- None


122


Citizen’s Charter

Name of Department/Office : CITY SOCIAL WELFARE & DEVELOPMENT DEPARTMENT

Type of Service : PROVISION OF DAY CARE SERVICE PROGRAM Schedule of Availability of Service : MONDAY TO FRIDAY; 8:00 A.M. TO 5:00 P.M. Who may avail of the service : DAY CARE CHILDREN Duration : 4 HRS How to avail the service:

STEP APPLICANT/C

LIENT SERVICE PROVIDER PERSON-IN-CHARGE TIME

FEES

1

Parents of 3-4 yrs old children will coordinate to Child Dev’t Workers in their Brgy. For registration of their children

Registers 3-4 years old children

Child Dev’t Workers in every Brgy.

10 mins

None

2

Day Care children will attend daily sessions in the Child Dev’tCenters

Conducts daily sessions Child Dev’t Workers 4 hrs

Supervises CDW

Graciela A. Abellar, RSW

SWO-I Alma P. Miranda

DCW I

2 hrs To

4 hrs


123


Name of Department/Office : CITY TOURISM OFFICE

Type of Service : GATHER DATA/RESEARCH/BUSINESS

Schedule of Availability of Service : MONDAY TO FRIDAY (8:00 AM – 5:00 PM)

Who may avail of the service : DOMESTIC AND FOREIGN TOURIST





Person-in-Charge

(Position)

Time Fees

1 Inquire for directions, seek recommendations on accommodation and tourist attractions and other tourism related establishments and services

The City Tourism Office will provide tourism related information such as different tourist attractions, tourism establishments (on rates, facilities, location, service) etc.

City Tourism Officer/ Staff

3 mins. No Fee

2 Seek assistance on City tour and City Hall tour

Provides tour guide assistance to walk in tourist or visitors at the City Hall

City Tourism Staff

2 mins. (coordinati

on & processin

g of request) 10-15 mins

(actual City Hall

tour)

No Fee

3 3. Research on statistical data

3. Provide a copy of data regarding the tourist arrivals of the City

City Tourism Officer/Staff

3 mins. No Fee

4 4. Assistance on brochure designing and lay-outing

4. Design and layout ideas and suggestions

City Tourism Staff

3 days to a week

(depends on Clients’ Preferenc

e)

No Fee

End of Transaction

124


Name of Department/Office : Urban Planning and Development Department Type of Service : Request for Planning Related Data Schedule of Availability of Service : Monday-Friday; 8:00 AM- 5:00 PM Who may avail of the service : Researcher Duration : 5-10 minutes How to avail the service:




1 Approach a Frontline Officer (FO)

Request the client to sign in the researcher’s logbook and refer the client to the person in charge of the data being requested

Frontline Officer – Vilma C. Magbojos

1min

No Fee

2 Approach the person-in-charge

Person-in-charge verifies if the letter request’s information is available

CPDC - EnP. Amormio CJS Benter Project Evaluation Officer III – Joselito R. Bautista

1 min No Fee

3 Client waits for the preparation and completion of his/her transaction

If the data is available, the client will be asked by the person-in-charge if he/she wants the data stored in the external drive, be sent through electronic mail or be photocopied.

Economic Researcher – Dulce Amor E. Lao Administrative Officer IV – Jonaly J. Cuasay Project Evaluation Officer III- Joselito R. Bautista

3 mins No Fee

4 Client leaves a valid identification (ID) card whenever he/she needs to photocopy documents

Lends the hard copy of requested document to the client

Saves the requested document to the client’s external drive

Sends the requested document to the client’s electronic mailing address

Economic Researcher – Dulce Amor E. Lao Administrative Officer IV – Jonaly J. Cuasay Project Evaluation Officer III- Joselito R. Bautista

5 mins

3 mins

5 mins

No Fee

No Fee

No Fee

5 Client gets back the his/her valid identification (ID) card

Return the Client’s valid ID card

Economic Researcher – Dulce Amor E. Lao Frontline Officer – Vilma C. Magbojos

1 min

No Fee

6 Client answers Customer Satisfaction Form

Frontline Officer (FO) issues CSF to the client


1 min

No Fee

125

(CSF) The FO orients the customer on filling up the form

7 Client puts the filled up CSF in the CSF/Suggestion Box

1 min

No Fee


*Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charges Name of Department/Office : Urban Planning and Development Department Type of Service : Program of Works (as to consistency with the

Annual Investment Plan)

Schedule of Availability of Service : Monday-Friday; 8:00 AM- 5:00 PM

Who may avail of the service : Barangay Officials

Duration : 5-10 minutes





1 Approach the Frontline Officer (FO)

Request the client to sign in the visitor logbook and refer the client to the person in charge


1min

No Fee


Verify from the Barangay Annual Investment Program (BAIP) if the proposed project has appropriation

Project Development Officer I – Hershey S. Hernandez Project Development Officer II – Cristy M. Gaud

1 min No Fee

3 Client waits for the preparation and completion of his/her transaction

Get the verified request; forward the prepared POW for signature. Sign the Program of Works (POW) Register the Program of Works (POW) in the record book

Project Development Officer II – Cristy M. Gaud Planning Officer III – Elsa V. Morales Project Development Officer I – Hershey S. Hernandez Administrative Aide I – Vilma C. Magbojos

3 mins

No Fee

4 Sign the release Release the POW and Project Development 1 min No Fee

126

of the Program of Works (POW) in the record book

record a file copy Officer I – Hershey S. Hernandez Project Development Officer II – Cristy M. Gaud Administrative Aide I – Vilma C. Magbojos

5 Client answers Customer Satisfaction Form (CSF)

Frontline Officer (FO) issues CSF to the client The FO orients the customer on filling up the form


1 min

No Fee


1 min

No Fee


*Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charges

Name of Department/Office : CITY PLANNING AND DEVELOPMENT DEPARTMENT Type of Service : Review of Project Proposal Schedule of Availability of Service : Monday-Friday; 8:00 AM- 5:00 PM Who may avail of the service : Employees of City Government of Calapan (CGC) Duration : 5-10 minutes How to avail the service:







1min

No Fee


Review the technical aspect of the project proposal and verify the appropriation in the Annual Investment Plan (AIP)

Planning Officer I – Aristeo Joseph C. Genil Project Development Officer II – Cristy M. Gaud Planning Officer III – Elsa V. Morales

5 mins No Fee

3 Get the reviewed project proposal

Request the client to provide the required no of copies and review the

Planning Officer I – Aristeo Joseph C. Genil Development Officer II –

1 min No Fee

127

proposal if necessary Cristy M. Gaud Project Development Officer I – Hershey S. Hernandez

4 Submit the final copy of the project proposal for approval

Sign the project proposal Register in the record book

Planning Officer III – Elsa V. Morales Planning Officer I – Aristeo Joseph C. Genil Project Development Officer II – Cristy M. Gaud Project Development Officer I – Hershey S. Hernandez

1 min

1 min

No Fee

No Fee

5 Sign the release of the project proposal in the record book

Release the project proposal and record a file

Planning Officer I – Aristeo Joseph C. Genil Project Development Officer II – Cristy M. Gaud Project Development Officer I – Hershey S. Hernandez

1 min

No Fee




1 min

No Fee


tName of Department/Office : URBAN PLANNING AND DEVELOPMENT DEPARTMENT Type of Service : FACILITATION OF TRAININGS, SEMINARS AND WORKSHOPS

Schedule of Availability of Service : MONDAY-FRIDAY; 8:00 AM- 5:00 PM

Who may avail of the service : PEOPLE’S ORGANIZATION (PO’S) BARANGAY OFFICIALS Duration : 5-10 Minutes How to avail the service:




1 Submit request letter for trainings

Review the request letter and provide the client with

Planning Officer III – Elsa V. Morales

5 mins

No Fee

128

/ seminars facilitation

checklist of requirements in the facilitation of the event

2 Log schedule for the implementation of event

Planning Officer I – Aristeo Joseph C. Genil Development Officer II – Cristy M. Gaud Project Development Officer I – Hershey S. Hernandez

1 min No Fee




1 min

No Fee


1 min

No Fee

End of Transaction

129

Name of Department/Office : URBAN PLANNING AND DEVELOPMENT DEPARTMENT Type of Service : TECHNICAL ASSISTANCE SERVICE

Schedule of Availability of Service : MONDAY-FRIDAY; 8:00 AM- 5:00 PM

Who may avail of the service : BARANGAY OFFICIAL AND CGC EMPLOYEES

Duration : 1 HOUR








1min

No Fee


Provide the applicable technical assistance

Planning Officer III – Elsa V. Morales Project Evaluation Officer III – Joselito R. Bautista Administrative Officer IV – Jonaly J. Cuasay

1 hour No Fee




1 min

No Fee


1 min

No Fee


130

Name of Department/Office : URBAN PLANNING AND DEVELOPMENT DEPARTMENT Type of Service : FILING OF CUSTOMER COMPLAINT Schedule of Availability of Service : Monday-Friday; 8:00 Am- 5:00 Pm Who may avail of the service : EMPLOYEES OF CITY GOVERNMENT OF CALAPAN (CGC) AND ALL CLIENTS OF UPDD Duration : 1 HOUR






Request the client to sign in the visitor logbook and determine if concern is within the department’s jurisdiction. (If not, refer the client to appropriate department/office for proper action)


1min

No Fee

2 Fills up Customer Complaint Form (CCF) at the Front Desk

(If concern is within the department) Frontline Officer gives CCF to the client


1 min No Fee

3 Gives back the filled up CCF to person-in-charge

Receives and records CCF (complaints are recorded at a specific complaint logbook)


5 mins No Fee

4 Client waits for the amicable settlement

Endorse the CCF to the Department Head for verification


3 mins No Fee

5 Verified the complaint trough conducting dialogue with concerned employee

CPDC - EnP. Amormio CJS

Benter

30 mins

No Fee

6 Dialogue with the Department Head and with the concerned employee

(If not confirmed by the concerned employee) Dialogue with complainant and conduct amicable settlement

CPDC - EnP. Amormio CJS

Benter Concerned Employee

1 hour No Fee


131


Name of Department/Office : CITY VETERINARY SERVICES DEPARTMENT

Type of Service : RABIES VACCINATION (DOGS & CATS)

Schedule of Availability of Service : MONDAY – FRIDAY (8AM TO 5PM)

Who may avail of the service : PEOPLE OF CALAPAN






1

Client will enter the office and go to the frontline officer

Frontline Officer will get the vaccination card or certificate for old client for data gathering and record it in the logbook.

Pantoja (Admin. Aide II) DS Ramos II (Job Order) MR Magpantay,Jr. (Job Order)

2 min. None

2 Client will bring the dog or cat to examination table.

Veterinarian or Livestock Inspector will examine the animal prior to vaccination.

Dr. FDC Manglicmot (City Veterinarian) Dr. CM Macatangay (Veterinarian I) TRM Aquino (Livestock Inspector I) JA Leviste III ( Livestock Inspector I) RE Manalo ( Livestock Inspector I)

3 mins. None

3

If the dog or cat is apparently healthy the client will hold and restrain the animal

Veterinarian or Livestock Inspector will disinfect the vaccination site and vaccinate the animal at the same time vaccination card or certificate is also prepared.

Dr. FDC Manglicmot (City Veterinarian) Dr. CM Macatangay (Veterinarian I) TRM Aquino (Livestock Inspector I) JA Leviste III ( Livestock Inspector I) RE Manalo (Livestock InspectorI) TR Pantoja (Admin. Aide II) DS Ramos II (Job Order) MR Magpantay,Jr. ( Job Order)

3 mins. None

132

4

After vaccination, client and the animal will go back to the waiting area.

Veterinarian or Livestock Inspector will check and issue the vaccination card or certificate and give client education and some reminders.

Dr. FDC Manglicmot (City Veterinarian) Dr. CM Macatangay (Veterinarian I) TRM Aquino (Livestock Inspector I) JA Leviste III ( Livestock Inspector I) RE Manalo ( Livestock InspectorI)

2 min. None



Type of Service : HOG CHOLERA VACCINATION (PIGS)







do


1

Client will enter the office and go to the

frontline officer requesting for hog cholera vaccination

Livestock Inspector will ask the client if

the animal is already dewormed. If yes, the Livestock

Inspector will set the date and time.

TRM Aquino (Livestock Inspector I)

JA Leviste III ( Livestock Inspector I)

RE Manalo ( Livestock Inspector I)

2 mins. None

2

On the scheduled date, the client will

prepare the animal for vaccination.

1. On the scheduled date, Livestock

Inspector will go the client’s barangay.

2. Upon arrival, the Livestock Inspector

will examine the animal prior to vaccination.




Travel Time

30 mins None

3 The client will restrain the animal.

Livestock Inspector will disinfect the injection site and

vaccinate the animal.




3 mins. None

133

4 After vaccination

Livestock Inspector will give client education and

reminders.




2 mins None



Type of Service : DEWORMING (DOGS & CATS)








1

Client will enter the office and

go to the frontline officer.

Frontline Officer will get the vaccination card or certificate for old client for data gathering and

record it in the logbook.

TR Pantoja (Admin. Aide II)

DS Ramos II (Job Order) MR Magpantay,Jr ( Job Order)

2 min. None

2

Client will bring the dog or cat

to the examination

table.

Veterinarian or Livestock Inspector will

examine the animal prior to deworming.

Dr. FDC Manglicmot

(City Veterinarian)

Dr. CM Macatangay (Veterinarian I)




3 mins.

None

3

If the dog or cat is

apparently healthy, the

client will hold and restrain the animal.


deworm the animal using injectable or oral dewormer at the same

time vaccination card or certificate is also

updated.

Dr. FDC Manglicmot

(City Veterinarian)


TRM Aquino(Livestock Inspector I)

JA Leviste III( Livestock Inspector I)

RE Manalo ( Livestock Inspector I) TR Pantoja (Admin. Aide II)

DS Ramos II (Job Order) MR Magpantay,Jr. (Job Order)

3 mins

None

134

4

After deworming,

client and the animal will go

back to the waiting area.


check and issue the updated vaccination

card or certificate and give client education

and reminders.

Dr. FDC Manglicmot

(City Veterinarian)



JA Leviste III( Livestock Inspector I)

RE Manalo ( Livestock Inspector)

2 mins None


Name of Department/Office : CITY VETERINARY SERVICES DEPARTMENT Type of Service : DEWORMING IN THE FIELD

(PIG/CATTLE/CARABAO/GOAT/CHICKEN)







Person-in-charge Time Fess

1

Barangay Official will enter the office and go to the Livestock Inspector requesting for distribution of dewormer in the barangay.

Livestock Inspector will set the date, time and venue when the distribution of dewormer will be done and advice the barangay official to announce the said activity in the barangay.




5mins.

None

2

On the scheduled date and time, the farmers will go to venue.

On the scheduled date and time, Livestock Inspector will go to the barangay.




Travel Time 30 mins

None

3 The farmer will get dewormer for his animal.

Livestock Inspector will distribute the dewormer, records it in the logbook and gives the farmer instructions on how to use it.




5 mins

None


135


Name of Department/Office : CITY YOUTH AND SPORTS DEVELOPMENT DEPARTMENT Type of Service : GRANT OF FINANCIAL ASSISTANCE FOR SPORTS/YOUTH RELATED ACTIVITIES Schedule of Availability of Service : MONDAY TO FRIDAY 8:00 A.M. TO 5:00 P.M. W/O NOON BREAK Who may avail of the service : LOCAL GOVERNMENT UNIT/ SPORTS ORGANIZATIONS Duration : 5 DAYS AND 11 MINUTES How to avail the service



Person-in-Charge (Position) Time Fees

1 Approaches the Frontline Officer and present the approved request letter coming from the Mayor’s office.

Assesses the approved request letter.

Sheryl P. Dalisay

Administrative Aide II Jolie Fe L. Gandia

Bookbinder I

1 min NONE

2 Wait for the approval of request.

Presents the request letter to CYSDO/Sports Program Manager for the approval of fund and preparation of the project proposal.

Sheryl P. Dalisay


Bookbinder I Vidal A. Liwanag Jr.

Administrative Aide II Donn Carmelo De Chavez II

Administrative Aide II

10 mins

NONE

3 Waits for the preparation of project proposal and other necessary papers.

Prepares the project proposal. Processes all necessary attachments.

Sheryl P. Dalisay



Administrative Aide II Donn Carmelo De Chavez II


5 Days NONE

End of Transaction

136


Name of Department/Office : CITY YOUTH AND SPORTS DEVELOPMENT DEPARTMENT Type of Service : REQUEST FOR BORROWING OF SPORTS EQUIPMENT

Schedule of Availability of Service : MONDAY TO FRIDAY 8:00 A.M. TO 5:00 P.M. W/O NOON BREAK Who may avail of the service : LOCAL GOVERNMENT UNIT/ SPORTS ORGANIZATIONS Duration : 25 MINUTES How to avail the service:




Time Fees

1 Approach the Frontline Officer and present the request form.

Assess and makes and inventory of available sports equipment.

Sheryl P. Dalisay


Bookbinder I

5 minutes NONE

2 Wait for the approval of request

Presents the request letter to CYSDO/Sports Program Manager for the approval of request letter.

Sheryl P. Dalisay



Administrative Aide II Donn Carmelo De

Chavez II Administrative Aide II

10 minutes

NONE

3 Get the request items

If approve, prepares and logs the items, indicate the date barrowed and return.

Sheryl P. Dalisay Administrative Aide II Jolie Fe L. Gandia

Bookbinder I Vidal A. Liwanag Jr. Administrative Aide II Donn Carmelo De

Chavez II


10 minutes

NONE

End of Transaction

137

City Trade & Industry Department City Government of Calapan

Citizen’s Charter

Type of Service : Request of Business Related Files How to avail the service:



Time Amount of Fees

1 Extend letter request Receive the letter and endorse to TIPD Staff or endorse to other concerned department

Danaya Mae P. Cleofe/ Jossie C. Beredo

2 mins

Free

2 Discuss with the client Joanne Leynes/ Sam M. Reyes/ Edmon L. Onal/ Niño Angelo B. Agutaya

5 mins

Free

3 Gather data from file or other department concerned

Joanne Leynes/ Sam M. Reyes/ Edmon L. Onal /Niño Angelo B. Agutaya

1 hour

Free

4 Fill up client satisfaction form

Provide client satisfaction form


1 min Free

5 Get the files Ask receipt of the same Danaya Mae P. Cleofe/ Jossie C. Beredo

1 min.

Free

End of Transaction

*Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charge

Type of Service : Investment Incentive Services How to avail the service:

Step

What will the client do? What will service provider do?


Time Amount of Fees

1 Inquire at the CTID Endorse the client to TIPD Staff


1 min. Free

2 Follow the procedure in the application form

Give a copy of investment incentive code & application form and discuss the procedure process

Joanne Leynes/ Sam M. Reyes/ Edmon L. Onal/ Niño Angelo B. Agutaya

2 mins. Free

3 Submit letter of Intent addressed to City Mayor with 3 copies of required documents indicated at the application form

Submitted documents will be subject for review of the Calapan City Investment Incentive Board

Calapan City Investment Incentive Board

3 to 4 months

Free

138

4 Calapan City Investment Incentive board will vote for the approval/disapproval of the application

Calapan City Investment Incentive Board

1 hr Free

5 Availment of Business Investment Incentive

Upon approval, applicant will be invited for the formal awarding of the certificate of a Tax Holiday

Joanne Leynes/ Sam M. Reyes/ Edmon L. Onal/ Niño Angelo B. Agutaya and Calapan City Investment Incentive Board

1 week after approval

Free




1 min Free

End of Transaction

*Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charge Type of Service : Business Related Trainings & seminar/Counseling services How to avail the service:

Step



Time Fees

1 Extend letter request Receive the letter and endorse to TIPD Staff


2 mins Free

2 Accept & evaluate the request

Joanne Leynes/Sam M. Reyes/Edmon L. Onal/Niño Angelo B. Agutaya

3 mins Free

3 Send letter to all participants when needed


1 day Free

4 Set schedule & prepare project (coordinate with DTI or other agency/department) when needed


1 to 2 days

Free




1 min Free

6 Attend seminar Facilitate the seminar Joanne Leynes/Sam M. Reyes/Edmon L. Onal/Niño Angelo B. Agutaya

1 day Free

End of Transaction

*Form : Available FREE OF CHARGE

139

Type of Service : Consumer Complaints Services How to avail the service:

Step



Time Fees



2 mins Free

2 Accept the complaint & discuss with the complainant


3 mins Free

3 Evaluate the complaint and coordinate with the concerned agency/establishment


1 to 3 days

Free

4 Confer with the complainant and the agency being complained for amicable settlement


20-30 min

Free

5 Ask both parties to sign a document for the compromise taken


5 mins Free




1 min Free

End of Transaction

*Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charge Type of Service : Product Development Services How to avail the service:

Step



Max Time

Fees



2 mins Free

2 Accept & evaluate the request


3 mins Free

3 Set schedule & prepare project (coordinate with DTI or other agency/department)


1 to 3 days

Free

4 Send letter to all Joanne 1 day Free

140

participants Leynes/Sam M. Reyes/Edmon L. Onal/Niño Angelo B. Agutaya




1 min Free

6 Attend seminar Facilitate the same Joanne Leynes/Sam M. Reyes/Edmon L. Onal/Niño Angelo B. Agutaya

1 day Free

End of Transaction

*Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charges Type of Service : Selling Items at Kalap Product Center How to avail the service:

Step



Time Amount of Fees

1 Visit/inquire at the Kalap Product Center

Assist clients visiting the Kalap Product center

Edmon L. Onal 1 mins Free

2 Introduce locally made products of Calapan assisted by the City Government


3 Provide brochure and calling cards of local producers when needed


4 Encourage the visitors to buy the locally made products


5 Get the products Give the products bought and invite the visitors to come again

Edmon L. Onal 1 mins Free Amount of goods vary depending on supply & demand

End of Transaction


141

Type of Service : Display Items at Kalap Product Center How to avail the service:

Step



Time Amount of Fees

1 Submit letter request addressed to CTIO

Receive the letter and endorse to TIPD Staff


2 mins Free

2 Accept and evaluate letter request and issue checklist of requirements


2 mins Free

3 Provide sample of products

Accept the sample product for evaluation


2 mins Free

4 Fill up form for Product Profiling and registration

Product registration to Calapan City Producers Association


2 mins Free

5 Attend product orientation Conduct product Orientation

Joanne Leynes/Edmon L. Onal/Niño Angelo B. Agutaya

5 mins Free




1 min Free

7 Issuance of Permit for product placement


1 mins Free

8 Presentation of Permit and Delivery of products for display at Kalap Product Center

Received of permit and products for product placement at Kalap Product Center


9 Client Satisfaction

End of Transaction


Name of Department/Office : City Trade & Industry Department Type of Service : Business Livelihood Technology Trainings How to avail the service:

Step



Time Fees

1 Extend letter request Receive the letter and endorse to IDD Staff


2 mins Free

2 Fill up client satisfaction Provide client Danaya Mae P. 1 min Free

142

form satisfaction form Cleofe/ Jossie C. Beredo

3 On site visitation of requesting groups/associations

Erica Louise S. Delos Reyes/ Nenette V. Gardiano

1 day Free

4 Prepare project proposal and set schedule


1 day Free

5 Coordinate with collaborating agencies


1 day Free

6 Preparation of supplies and materials


1 day Free

7 Send letter and program invitations


1 day Free

8 Attend Seminar Conduct the facilitation of activity


1-3 days Free

9 Participate in the monitoring

Monitoring of beneficiaries (three (3) months after)


1 day Free

End of Transaction

*Form : Available FREE OF CHARGE **Fees : Based on Existing Schedule of Fees and Charges Type of Service : Business Livelihood Video Presentations Schedule of Availability of Service : Any given time Who may avail of the service : Walk-in clients Duration : 1 to 2 hours How to avail the service:

Step



Time Fees

1 Prepare monthly schedule of Business Livelihood Video presentations to be posted at Negosyo Center Office


1 day Free

2 Inquire scheduled Business Livelihood video presentations

Accommodate walk-in clients and endorse to IDD Staff


2 mins Free

143

3 Discuss with the clients the queries on scheduled Business Livelihood video presentations


5 mins Free




1 min Free

5 Viewing of Business Livelihood Video presentations

Set requested scheduled Business Livelihood video presentations (at least 5 individuals and above are required before the film could be viewed)


1-2 hours

Free

End of Transaction


Type of Service : Knowledge Center (Business-Related Internet Surfing) Schedule of Availability of Service : Any given time Who may avail of the service : Walk-in clients Duration : 1 hour How to avail the service:



Time Fees

1 Inquire for the knowledge center service

Accommodate walk-in clients and endorse to IDD Staff


2 mins Free

Discuss with the clients the queries on Business Related Internet Surfing


5 mins Free

2 Internet surfing Set computer for internet connection


1 hour P10.00

End of Transaction


144

Type of Service : Business Credit Assistance How to avail the service:

Step



Time Fees

1 Extend letter request Receive the letter and endorse to IDD Staff


2 mins Free




1 min Free

3 Discuss with the Groups the procedure and issue checklist of requirements followed by On site visitation


1 day Free

4 Submit requirements Check and accept documents required in availing the service


15 mins Free

5 Attend seminar Conduct the facilitation of Business-Related Seminar


2 days Free

6 Signing of MOU Facilitate the signing of MOU


30 mins Free

7 Awarding of fund Erica Louise S. Delos Reyes/ Nenette V. Gardiano

15 mins Free

8 Monthly monitoring of beneficiaries


1 day Free

9 Pay borrowed fund Accept payment through City Treasurer Department

End of Transaction


145


Type of Service : SECURING CERTIFICATE OF SAVINGS/CONTINUING

APPROPRIATIONS FOR BARANGAYS Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break Who may avail of the service : Barangay Officials Duration : 20-25 minutes Requirements:

All Accounts must be submitted Year-end Financial Statements are completed


Step

Applicant/Client Service Provider Person-in-charge

Duration Fees

1 Request for service Data gathering and preparation

Barangay bookkeeper checks financial statements and derives necessary data required

Preparation of certificate

Nelson M. Magbanua

Mylene T. Basco Sunshine

Monicke C. Bugarin

15 minutes

None

2 Approval and signature Edgardo C. Basilan

5 minutes

3 Receive the document Issuance of the certificate

Nelson M. Magbanua


Monicke C. Bugarin

1 minute

146


Type of Service : SUBMISSION OF ACCOUNTS Schedule of Availability of Service : Every 10

th day of the month

Who may avail of the service : Barangay Officials Duration : 20-25 minutes Requirements:

Summary of Collections and Deposits Summary of Checks Issued Check Disbursement Register Copies of Disbursement Vouchers Summary of Cash Payments Copies of Payrolls Cash Disbursement Register Cash on Hand and in Bank Register


Step

Applicant/Client Service Provider Person-in-charge

Duration Fees

1 Submission of Barangay Accounts

Barangay bookkeeper checks the completeness of the accounts submitted by the Barangay Treasurer

Nelson M. Magbanua


Monicke C. Bugarin

15 minutes

None

2 Receive the signed Transmittal Form

When complete, the Barangay Bookkeeper signs the accompanying transmittal form

Nelson M. Magbanua


Monicke C. Bugarin

5 minutes

Type of Service : INSPECTION OF DELIVERY OF GOODS AND SERVICES Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break Who may avail of the service : All Departments of the City Government, 62 Barangays,

Contractors, Suppliers Duration : 1-3 days Requirements:

Request for Inspections Delivery Receipt or Sales Invoice Complete set of DV plus supporting documents Acceptance and Inspection Form


Step Applicant/Client Service Provider Person-in-charge

Duration Fees

1 Request for the Service

Schedule all requests for inspection to maximize time and

Eduard T. Reyes

10 minutes

None

147

efficiency. Delivery of supplies within the City Hall premises is prioritized.

2 Visitation/Actual Site Inspection Off-site deliveries/ projects are visited for actual inspection. Deliveries/Projects are evaluated for quantity, quality and conformity to required specifications.

Eduard T. Reyes

1-3 hours (May take more

than one day

depending on

schedule)

3 Signature on the Sales Invoice and the Acceptance and Inspection Report

Eduard T. Reyes

2 minutes

4 Return the DVs of inspected deliveries /projects to concerned departments and if complete forward to Internal Control Unit for evaluation

Eduard T. Reyes

5 minutes

Type of Service : PROCESSING OF FINANCIAL ASSISTANCE Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break Who may avail of the service : Individuals in crisis situation Duration : 10 minutes Requirements:

Disbursement Voucher (DV) Obligation Request (ObR) Certificate of Eligibility Case Study Report



Duration Fees

1 Submit Disbursement Voucher and supporting documents

The submitted DV together with the complete required documents undergoes rigid review.

Apolonia B. Tatlonghari Ma. Nelia P. Hernandez

5 minutes

None

2 Final review and approval and signature on DV

Edgardo C. Basilan

2 minutes

3 Release of approved DV

Maria Cristina M. Abarintos Fredieric E.

Abas

2 minutes

148


Type of Service : PROCESSING OF CONTRACTORS’ CLAIM Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break Who may avail of the service : Contractor of Infrastructure Projects Duration : 1-2 days Requirements:

Disbursement Voucher (DV) Obligation Request (ObR) Purchase Request Accomplished Auditorial and Legal Review of Contracts for Infrastructure Project Checklist Accomplished CEPWD Requirements for Final/Partial Billing PTO Certification for sand and gravel Proof of Inspection by CAIAD



Duration Fees


Receive the DV together with the complete required documents


Abas

2 minutes

None

2 Comprehensive Review of submitted DV

Anna Marie A. Malilay

1 day

3 Final review and approval

Edgardo C. Basilan

20 minutes

4 Transmit the approved DV to the City Treasury Department


Abas

5 minutes

149


Type of Service : PROCESSING OF PAYROLLS/SALARIES Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break

Who may avail of the service : All permanent/job order employees of the City Government Duration : 1-2 days Requirements:

Obligation request (ObR) Approved Payrolls Summary of Payrolls Daily Time Record (DTR) Project Proposal/Design Appointment for Job Order



Duration Fees

1 Submit payrolls and supporting documents

Receive the payrolls with complete supporting document


Abas

2 minutes

None

2 Comprehensive review of payrolls for validity, accuracy and completeness

Lorife M. Carpio Lemuel Silang

1 day

3 Final review and approval, and signature on the payrolls/summary of payrolls

Edgardo C. Basilan

15 minutes

4 Transmit the approved payrolls to the City Treasury Department


Abas

5 minutes

150


Type of Service : PROCESSING OF L.I.F.E. FINANCIAL ASSISTANCE Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break Who may avail of the service : Permanent Employees Duration : 20-30 minutes Requirements:

Disbursement Voucher (DV) Photocopy of LIFE card Medical Certificate Proof of Payments (OR) Summary of Billings from Hospital



Duration Fees


Receive the DV with complete requirements

Lorife M. Carpio 2 minutes

None

2 Comprehensive review on all claims for validity, propriety and correctness

Lorife M. Carpio 15 minutes


Edgardo C. Basilan

5 minutes

Transmit the approved DV to the City Treasury Department


Abas

5 minutes

151


Type of Service : PROCESSING OF EMPLOYEES’ CASH ADVANCE FOR

TRAVEL Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break Who may avail of the service : Permanent Employees Duration : 20-30 minutes Requirements:

Disbursement Voucher (DV) Obligation Request (ObR) Travel Order Itinerary of Travel Letter of Invitation from the host/sponsor Project Proposal/Design



Duration Fees




Abas

2 minutes

None

2 Comprehensive review on the validity and completeness of DV and supporting documents

Apolonia B. Tatlonghari Ma. Nelia P. Hernandez

10 minutes

3 Additional verification whether the claimant still has any outstanding cash advance


5 minutes


Edgardo C. Basilan

5 minutes



Abas

5 minutes

152


Type of Service : PROCESSING OF OTHER MISCELLANEOUS

DISBURSEMENTS Schedule of Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM without noon break Who may avail of the service : All Departments of the City Government Duration : 30 minutes – 1 hour Requirements:

Disbursement Voucher (DV) Obligation Request (ObR) Purchase Request Request for Quotation (RFQ) Certificate of Abstract of Quotation Certificate of Award Purchase Order Certificate of Acceptance and Inspection Acknowledgement Receipt of Equipment (ARE) – for equipment purchase Certificate of Pre and Post Inspection – for repairs Waste Materials Report – for repairs Project Proposals – whenever applicable Attendance Sheet – for catering Accomplishment Report – whenever applicable



Duration Fees




Abas

2 minutes None

2 Comprehensive review on the validity, propriety, accuracy and completeness of DV and supporting documents

Apolonia B. Tatlonghari Ma. Nelia P. Hernandez Marlon C.

Godoy

5-20 minutes (depending on

complexity)

3 Additional review and verification to further check for accuracy and correctness



complexity)


Edgardo C. Basilan


complexity)



Abas

5 minutes

153


Name of Department/Office : City Health & Sanitation Department Type of Service : I. Consultation Services

Consultation of Patient Securing Medical Certificate Review & Signing of Death Certificate Blood Pressure Determination Provision of Medicine

II. Environmental Health and Sanitation Services

Issuance of Sanitary Permit Issuance of Health Certificate Issuance of Re-opening of Niche/Exhumation Issuance of Transfer of Cadaver Complaints pertaining to Food Establishment Complaint pertaining barangay concern relevant to

environmental health and sanitation

III. Dental Services Dental Check-up Oral Prophylaxis Tooth Restoration Tooth Extraction Topical Application of Fluoride Pits and Fissures Sealant Application Dental Certificate

IV. Laboratory Request from the Physicians:

Urinalysis Sputum Examination Hematology Hepatitis B (HBsAg) Gram Stain (Cervico-Vaginal Smear) Saline Testing (NSS) wet Mount (KOH) Fecalysis Blood Chemistry Pregnancy Test

V. Family Health Cluster

Prenatal consultation BEmONC Family Planning (initial/follow-up) Well child

154

VI. Infectious Diseases Cluster and Laboratory Services Rabies Preventionand Control Program Tuberculosis Prevention and Control Program

(TB Case Finding/TB Case Holding)

Smear Negative Patients with Persistent Symptoms

Referral to TBDC (TB Diagnostic Committee) Sexually Transmitted Infections/HIV-AIDS Prevention

and Control Program

STI-Follow-up patients Leprosy Prevention and Control Program

VII. Nutritional Services

Social preparation to parents/guardian of supplementary feeding beneficiaries

Actual Supplemental Feeding PabasasaNutrisyon Diet Counselling Advocacy to Barangay Council members regarding

Nutrition Program Advocacy for the sustainability of Lactation Station Breastfeeding Advocacy for Infant and Young Child

Feeding Program Service No.

Schedule of Availability of Service : Monday-Friday; 8:00 AM- 5:00 PM without noonbreak Who may avail of the service : General Public Duration : 5-10 minutes( may take longer depending on the complaint and assessment of the attending doctor

CONSULTATION SERVICES

CONSULTATION OF PATIENT

Step What will the client do? What will the service provider do?


1 Approach a Frontline Officer (FO)

Issue admission number to the client.

NormitaSaa, Darwin Agutaya,

Cynthia Marasigan, Minerva Mendoza, AngelitaMaminta,

Avegay Hernandez

1min

None

2 Client will undergo vital signs determination and interview for his/her complaint.

Perform vital signs determination and interview the client for his/her complaints.

1-3 mins None

3 Waitfor his/her name to be called.

Prepare OPD record of a new client or retrieves existing record of old/previous client.

3 mins None

155

4 Approach the Frontline Desk if name is called.

Submit OPD record to City Health Officer or Rural Health Physician

1min None

5 Proceed to consultation room

Consultation and Treatment

Basilisa M. Llanto,

M.D.-CHO, Ma. Teresita N. Bolor,

M.D. Maria Mencee E.

Alferez, M.D.

Depends on the type and severity

of illness.

None

Provide medicines. If not available, client is given a doctor’s prescription.

3-5 minutes

None

6 Wait for the instructions of the City Health Officer or Rural Health Physician.

If further laboratory workup is needed, patient is given necessary laboratory request (for urinalysis, CBC, or Blood Chemistry).

3-4 minutes

None

7 Proceed to the Laboratory Section for the laboratory workup (with steps included in the Laboratory Section)

Laboratory results are directly given to the doctor for proper treatment and medication.

Depends on the type and severity of the illness.

Depends on the type of

laboratory

requests.

SECURING MEDICAL CERTIFICATE (P100.00)

Step What will the client do What will the service provider do?


1. Approach the Front Desk Officer to secure a Medical Certificate.

Interview the client/informant.

Cynthia Marasigan, NormitaSaa, Avegay Hernandez, Minerva Mendoza, Darwin Agutaya, Lester Palomera, Christian Alferez

2-3 minutes

2. Client will undergo vital signs determination and interview

Will perform vital signs determination and interview the client

2-3 minutes

3. Wait for instructions of the Front Desk Officer.

Depending on the request and the completion of requirements needed, instruct the client to pay P100.00 at the Treasurer’s Office for the medical certificate fee, and return to the health center to present official receipt.

2-3 minutes

P100.00

156

2. Proceed to Treasurer’s Office to pay P100.00 as medical certificate fee and return to the health center to present official receipt.

Endorse the client to the City Health Officer/ Rural Health Physician for the conduct of medical examination.

5 minutes

3. Proceed to examination room for medical examination.

Conduct Medical Examination.

Basilisa M. Llanto, M.D.-CHO, Ma. Teresita N. Bolor, M.D., Maria Mencee E. Alferez, M.D.

5

minutes

4. Wait for the doctor’s instructions.

Prepare Medical Certificate

Cynthia Marasigan, NormitaSaa, Avegay Hernandez, Minerva Mendoza, Darwin Agutaya, Lester Palomera, Christian Alferez

3-4 minutes

5. Review and sign the medical certificate.


1-2 minutes

6. Issue medical certificate. 1 minute

REVIEW & SIGNING OF DEATH CERTIFICATE



1. Present the Death Certificate for review and signature of Rural Health Physician

Interview the client/informant and prepare the portion to be signed by the doctor

Cynthia Marasigan, NormitaSaa, Avegay Hernandez, Minerva Mendoza, Darwin Agutaya, AngelitaMaminta, Lester Palomera, Christian Alferez

2-3 minutes

2. Wait for the completion of documents

Review the cause of death stated on the Death Certificate and affix the neede signature


4-5 minutes

157

3. Receive the accomplished death certificate and follow the instructions to return to City Local Civil Registry Department

Return the Death Certificate to the client/informant with instructions to return the document to City Local Civil Registry Department

Cynthia Marasigan, NormitaSaa, Avegay Hernandez, Minerva Mendoza, Darwin Agutaya, AngelitaMaminta, Lester Palomera, Christian Alferez

2-3 minutes

BLOOD PRESSURE DETERMINATION



1. Approach the Front Desk Officer

Advise the client to rest for at least five (5) minutes

Cynthia Marasigan, NormitaSaa, Avegay Hernandez, Minerva Mendoza, Darwin Agutaya, AngelitaMaminta, Dennis Miranda, Christian Alferez, Romeo U. Montaril, Jr.

5 minutes

None

2. Perform blood pressure determination

3 minutes

None

3. Inform the client of his/her blood pressure result.

2 minutes

None

4. If the blood pressure result is high or the patient is symptomatic, refer to the City Health Officer/Rural Health Physician.

2 minutes

None

5. City Health Officer/Rural Health Physician will do necessary medical examination and management


None

PROVISION OF MEDICINES



1 Approach the Front Desk Officer and present the prescribed medicines needed.

Read the prescribed medicines and refer to the City Health Officer/Rural Health Physician

Cynthia Marasigan, NormitaSaa, Avegay Hernandez, Minerva Mendoza, Darwin Agutaya, AngelitaMaminta, Dennis Miranda, Lester Palomera, Christian Alferez, Romeo U. Montaril, Jr.

2-3 minutes

None

2 Wait for the needed medicines.

Prepare the neede medicines if available

4-5 minutes

None

3 Sign the logbook for provision of medicine

Assist the client in signing the logbook and release the medicines.

1-2 minutes

None

158

ENVIRONMENTAL HEALTH AND SANITATION SERVICES

ISSUANCE OF SANITARY PERMIT (Note: Fees depend on the assessment by the Business Permits and Licensing Section)



1. Approach the Front Desk Officer for the services to be availed

Verify the supporting papers of the client. Owners of establishments are directed to require their employees to secure Health Certificates from CHSD-EHS.

Arnold Rojas, Laurence De Chavez Jr., Elizabeth Luzon

1-2 minutes

2. Accomplishment of application form for Sanitary permit.

Instruct the client to accomplish the application form for Sanitary Permit if the requirements are complete.


1-2 minutes

3. Encoding of data and preparation of Sanitary Permit.


2-3 minutes

4. Approval and signing of Sanitary permit

Basilisa M. Llanto,M.D.-CHO

2-3 minutes

5. Issuance of Sanitary permit


1-2 minutes

None

ISSUANCE OF HEALTH CERTIFICATES (Food handlers) (Php. 50.00)



1. Approach the Front Desk Officer for the necessary services to be availed.

Verify laboratory results of stool from (City Health and OMPH laboratory only), urinalysis and X-ray results as well as recent Residence Certificate. Refer to City Health Officer if needed

Arnold Rojas, Laurence De Chavez Jr., Elizabeth Luzon, Dennis Miranda

2-3 minutes

159

2. Accomplishment of application form for Health Certificate

Review the accomplished application form for Health Certificate if requirements are complete. Fill up order of payment to be given to client.


3-4 minutes

3. Proceed to Taxpayer’s Center for payment of Health Certificate.

Encoding of data and preparation of Health Certificate.


2-3 minutes

P50.00

4. Wait for the approval of the health certificate.

Approval and signing of Health Certificate


3-4 minutes

5. Issuance of Health Certificate


1-2 minutes

ISSUANCE OF HEALTH CERTIFICATES (Non-Food handlers) (Php. 50.00)



1. Approach the Front Desk Officer for the necessary services to be availed.

Verify X-ray result as well as recent Residence Certificate. Refer the result to the City Health Officer if needed


2-4 minutes

2. Accomplishment of application form for Health Certificate

Review the accomplished application form for Health Certificate if the requirements are complete. Fill up of order of payment to be given to client.


2-3 minutes

3. Proceed to Taxpayer’s Center for payment of Health Certificate.

Encoding of data and preparation of Health Certificate.


2-3 minutes

P50.00

4. Wait for the approval of the health certificate.

Approval and signing of Health Certificate


3-4 minutes

5. Issuance of Health Certificate


1-2 minutes

160

ISSUANCE OF REOPENING OF NICHE/EXHUMATION



1. Approach the Front Desk Officer for the services to be availed. Submit supporting papers such as death certificate and place of interment.

Verify if the submitted documents of the client such as death certificate and place of interment are complete.

Arnold Rojas, Laurence De Chavez Jr., Elizabeth Luzon, Avegay Hernandez, Lester Palomera, Christian Alferez, Romeo U. Montaril, Jr.

2-3 minutes

2. Prepare the documents for issuance of re-opening of niche/exhumation.


2-3 minutes

3. Wait for the signing of the documents on re-opening of niche/exhumation

Signing of re-opening of niche/exhumation documents

Basilisa M. Llanto, M.D.-CHO

2-3 minutes

4. Issue permit to re-opening of niche/exhumation.

Arnold Rojas, Laurence De Chavez Jr., Elizabeth Luzon, Avegay Hernandez, Lester Palomera, Christian Alferez

1-2 minutes

ISSUANCE OF PERMIT TO TRANSFER OF CADAVER



1. Approach the Front Desk Officer for the necessary services to be availed. Submit death certificate and place where the cadaver will be transferred.

Verify if the submitted death certificate and place where the cadaver will be transferred


2-3 minutes

161

2. Prepare the documents for permit to transfer cadaver.


2-3 minutes

3. Wait for the signing of the documents on re-opening of niche / exhumation and return

Signing of permit to transfer of cadaver.

Basilisa M. Llanto, M.D.

2-3 minutes

4. Issue permit to transfer of cadaver.

Arnold Rojas, Laurence De Chavez Jr., Elizabeth Luzon, Avegay Hernandez, Lester Palomera, Christian Alferez

1-2 minutes

COMPLAINTS PERTAINING TO FOOD ESTABLISHMENT



1. Approach the Front Desk Officer for the complaint.

Conduct initial interview with the client on his/her complaint. If the complaint is about contaminated food, the client is asked for a sample if possible or pictures as evidence. Give Complaint Form to the client to accomplish.

Arnold Rojas, Laurence De Chavez Jr., Elizabeth Luzon,

2-3 minutes

2. Accomplish Complaint Form and give it back to the Sanitary Inspector. Contact numbers are necessary for the result of investigation.

Review the Complaint form and prepare mission order to conduct ocular inspection and investigation regarding the complaint.


4-5 minutes

3. Wait for the result of the complaints

Conduct ocular inspection and investigation regarding the complaint.


2-5 days

162

4. If the contamination in the food needed more technical analysis, a sample of the food is sent to FDA for further examination.


5. If the contamination is visible such as insects or other foreign objects, then the sample is kept as supporting evidence of the complaint.


6. The accomplished complaint form and food sample are shown to the City Health Officer for her comments and instructions.


7. Conduct ocular inspection and investigation on the food establishment being complaint of.


8. After the ocular inspection and investigation was done, a narrative report will be prepared by the Sanitation Inspectors and submitted to the City Health Officer for review.


Copies of the investigation report will be given to both parties (complainant and the establishment with the premise that the recommendations stated in the report will be strictly followed.


2-4 hours

DENTAL SERVICES (Note: Fees are paid at the City Treasury Department extension- old city hall)

DENTAL CHECK-UP



1. Approach the Dental Aide and get a number. Wait for his/her turn to be called.

Issue a number to the client.

LermaNaling, DjonderMagaling

1-2 minutes

163

2. When his/her name is called proceed inside the Dental Clinic.

Elicit the client’s major complaints, performs clinical examination on the clients’ tooth.

Ma. SimonetteDalisay, DMD, Marissa Datinguinoo, DMD

2-3 minutes

3. Wait for the instructions of the Dentist.

Inform the client on the nature of the illness and the appropriate treatment that has to be done.


4-5 minutes

4. If necessary, the next higher level of care is advised.


4-5 minutes

5. Instruct the client on drug intake and for follow-up check-up.


4-5 minutes

ORAL PROPHYLAXIS (P199.65)






2-3 minutes

2. When number is called proceed to the Dental Clinic

Prepares dental record of new client or retrieves record of previous ones. If the client is new and have no dental records, oral examination will be performed by the City Dentists


4-5 minutes

3. Elicits the clients’ major complaint and performs clinical examination on the clients’ tooth.


4-5 minutes

4. Follow the instructions Performs the procedure of cleaning the teeth.


15-20 minutes

P199.65

5. Advises the client to have a follow-up every 6 months depending on the severity of his/her calcular deposits.


2-3 minutes

164

6. Instruct the client/relative to pay P199.65 at the Treasurer’s Office for the Oral Prophylaxis fee that was availed and advised the client to return to Dental Clinic to present the payments made.


2 minutes

7. Client will return to the Dental Office to show the Official Receipt of payment

Name and Official Receipt Number will be recorded in the logbook.


3 minutes

TOOTH RESTORATION (P199.65)






2-3 minutes

2. When number is called proceed to the Dental Clinic

Prepares dental record of new client or retrieves record of previous ones. If the client is new and have no dental records, oral examination will be performed by the City Dentists


4-5 minutes

3. Elicits the clients, major complaint and performs clinical examination on clients’ tooth.


4-5 minutes

4. Follow the instructions Performs the procedure on cavity preparation.


15-20 minutes

5. Performs teeth isolation, etching, bonding, putting the composite on the cavity


10-15 minutes

P199.65

6. Polish and check the occlusion of the restored tooth for pre-mature contact.


4-5 minutes

165

7. Advise the client on oral hygiene.


2-3 minutes

8. Instruct the client/relative to pay P199.65 for the tooth restoration fee at the Treasurer’s Office. And advised the client to return to the Dental Clinic to present the payments made.


2-3 minutes




2-3 minute

TOOTH RESTORATION (P66.55/tooth)



1. Approach the Dental Aide and register his/her name to the logbook.

Register the name of the client to the logbook


2-3 minutes

2. Get a number Issuance of number to the client


1-2 minutes

Wait for his/her name to be called.

Prepares the dental record to a new client or retrieves record or previous ones. If the client is new and have no dental record, an oral examination will be performed by the dentists.


4-5 minutes

3 Client will undergo vital signs monitoring and interview for his/her complaint.

Will perform vital signs monitoring and interview the client for his/her complaints.


2-3 minutes

4. Follow instructions of the Dentist.

Elicits the clients’ major complaint followed by clinical examination on the clients’ teeth.


4-5 minutes

166

5. Inquire if the client has an allergy on food and drugs, systemic diseases.


2-3 minutes

6. Anesthetizes and extracts the tooth.


Case to case basis

P66.55/ tooth

7. Instructs the client on drug intake, the do’s and don’ts after extraction. If problem arises the client is advised to come back.


4-5 minutes

8. Instruct the client/relative to pay the P66.55per tooth at the Treasurer’s Office for tooth restoration that was availed. And instruct the client to return to Dental Clinic to present the payments made.


2-3 minutes




3 minutes

TOPICAL APPLICATION OF FLOURIDE (P199.65)



1. Approach the Dental Aide and get a number.



2-3 minutes

2. Wait for his/her number to be called.



4-5 minutes minutes




5-10 minutes

167

4. Follow instructions of the dentists.

Performs the procedure of cleaning the teeth.


15-30 minutes

P199.65

5. Performs teeth isolation, etching, bonding and application of pits and fissure sealant.


4-5 minutes

6. Instructs the client not to eat or drink for at least 30 minutes.


4-5 minutes

7. Instruct the client/relative to pay P199.65 at the Treasurer’s Office for topical application of fluoride that was availed. And instruct the client to return to the Dental clinic after paying the fee to present the payments made.


2 minutes




3 minutes

PITS AND FISSURES SEALANT APPLICATION



1. Approach the Dental Aide and get a number.



2-3 minutes

2. Wait for his/her number to be called



4-5 minutes




5-10 minutes

168

4. Follow instructions of the dentists.

Performs the procedure of cleaning the teeth.


10-12 minutes

5. Performs teeth isolation, etching, bonding and application of pits and fissure sealant.


15-30 minutes

P199.65

6. Instructs the client not to eat or drink for at least 30 minutes.


4-5 minutes

7. Instruct the clien/relative to pay the P199.65 at the Treasurer’s Office for Pits and Fissures sealant application that was availed. And instruct the client after paying the fees to return to the Dental Clinic to present the payments made.


2-3 minutes




2-3 minutes

DENTAL CERTIFICATE




1. Proceed to Dental clinic for instructions

Instruct the client to pay P100.00 fee for the Dental Certificate to the Treasurer’s Office. And advises the client to return to the Dental Clinic to present the official receipt of payments.


2-3 minutes

2. Return to Dental Clinic to present the Official Receipt of payments made.

Performs oral examination and diagnosis.


5-10 minutes

P100.00

3. Issuance of Dental Certificate.


4-5 minutes

169

LABORATORY REQUEST FROM THE PHYSICIAN



Person-in-Charge

Time Fees

1. Proceed to Laboratory Section and the patient presents the laboratory request/s from the Physician

Receive the laboratory request of the client. Upon receipt of laboratory

request, the Laboratory

Aide/ Med. Tech. should

verify the

information and must have

the following information:

a. Complete name of the

patient ( Family Name, First

Name, Middle Initial)

b. Date of Request

c. Age and Gender of the

patient

d. Address

e. Complete name of the

requesting physician with

signature

The laboratory personnel

scrutinize the request and

checks on the availability of

tests and make proper

advice. If available, he/she

then bills patient and then

refers patient to the City

Treasury Department to

pay or refer the former to

Rural Health Physician to

certify if the patient is

indigent. If test is

unavailable, he is instructed

to go to another laboratory.

If test is run only on certain

day of the week, patient is

instructed to return on

schedule date.

Maria Rosa F. Sugay, RMT Rosita D.Ortiz, RMT Alleyne A. De Jesus, RMT

Depending on the kind of laboratory

examination request.

170

2. Patient pays for the laboratory test at the City Treasury

Department.

Clients are instructed to proceed to City Treasury

Department to pay the necessary fees on the

services to be availed and returns to the laboratory and presents the official receipt to the laboratory

employee who checks the request again.

Maria Rosa F.Sugay, RMT Rosita D. Ortiz, RMT Alleyne A. De Jesus, RMT

Depending on the kind of laboratory

examination request.

Specimen is then collected and labeled properly. The patient is asked to return on specified time (usually after an hour) for the results, or on another date should the test require series of procedure (e.g. sputum, etc.)

Upon completion of the procedures, the staff then validates results, prepares the form and signs it out. The pathologist or the senior medical technologist, whenever present, verifies and countersigns the results. Laboratory results are considered official if it bears the signature of the analyst and of the pathologist (signed or stamped)

Maria Rosa F.Sugay, RMT Rosita D. Ortiz, RMT Alleyne A. De Jesus, RMT

The Laboratory Aide/ Medical Technologist release the result to the patient/companion

Services

Urinalysis

Maria Rosa Sugay, RMT Rosita Ortiz, RMT

30-45 minutes turn-around time from patient’s

registration to the release of

results everyday

P44.00

171

Sputum Examination


Three (3) days from

registration to the release of results done

every Monday, Tuesday, and

Thursday afternoon

Hematology 1. Complete Blood Count (CBC) 2.Platelet Count 3.Clotting/Bleeding time 4. Hemoglobin/ Hematocrit 5. Blood typing


45 minutes to one hour turn-around time

from patients’ registration to the release of

results everyday.

1.P132.00 2.P132.00 3.P 78.50 4.P132.00 5.P110.00

Gram Stain (Cervico-Vaginal Smear) Saline Testing (NSS) Wet Mount (KOH)

Maria Rosa Sugay, RMT

P50.00

Fecalysis Maria Rosa Sugay, RMT Rosita Ortiz, RMT

3-4 hrs from registration to the release of

the result.

P44.00

Blood Chemistry a) Fasting

Blood Sugar (FBS)

b) Total Cholesterol

c) HDL/LDL (Good/BadCholesterol)

d) Trigyceride e) Blood Uric

Acid (BUA) f) Blood Urea

Nitrogen (BUN)

g) Creatinine h) SGOT i) SGPT


Five (5) hours from patient’s registration to the release of results done

every Wednesday and Friday.

a. P110.00 b.P110.00 c.P385.00 d.P110.00 e.P110.00 f.P110.00 g.P110.00 h.P132.00 P132.00

172

Hepatits B Screening


30 minutes to 1 hour

P150.00

HIV Screening Maria Rosa Sugay, RMT

30 minutes to 1 hour

PAP Smear Dr. Jonathan Q. Leviste

Three (3) to Five (5) days

P100.00

FAMILY HEALTH CLUSTER & CONSULTATION SERVICES

PRENATAL CONSULTATION

Step What will the client do? What will the service provider do?


1 Proceed to Midwife’s room or Nurse’s station for prenatal consultation.

Compute the Age of Gestation (AOG), Expected Date of Confinement (EDC) and preparation of HBMR and Maternal Record.

Glenda Raquepo, RN, Ma. Lourdes Dalisay, RN, Nathaniel M. Armada, RN

GregoriaMugar, Jennifer Zoleta, ManilynLagar, Nannette Albufera, FlorefieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

3-5 minutes

None

2 Wait for the instructions of the PHN or RHW.

Review the history of the client and perform physical examinations.

4-5 minutes

None

3 Consultation and treatment of client with danger signs.

10 minutes

None

4 Schedule the next pre-natal visit and updates of HBMR.

2-3 minutes

None

173

BASIC EMERGENCY OBSTETRIC AND NEWBORN CARE (BeMONC) CENTER SERVICES

CONSULTATION, LABOR, AND DELIVERY SERVICES


What will the the service provider do?

Person-in-Charge

Time Fees

1 Approach the Frontline Officer

If the client is about to deliver upon arrival

Issue admission number to the client.

Prepare OPD/maternal health record of new client; retrieve existing record of old/previous client.

Transfer the client immediately to the examination room then proceed to step 2, skip steps 3-4, then proceed to steps 5-11.

Frontline Staff

BEmONC on duty

Midwives/Nurse (depending on the schedule)

3-5 minutes

Depends on the

labor and delivery

time

None

None

2 Client will undergo

checking of vital signs

and interview of her

pregnancy status

Perform vital signs taking (BP, Temp, RR, PR)

Take OB history.

Frontline

Staff

5-10

minutes

None

3 Wait for her name to be

called

Submit OPD record to

midwife.

Frontline

Staff

1 minute None

4 Approach the frontline

desk if name is called

Assist the pregnant

woman to midwife-on-

duty.

Frontline

Staff

1 minute None

5 Proceed to the

examination room with

assistance

Note: If there are no

signs of labor (false

labor), the client may

be asked to return

home.

Perform Physical

Examination (Leopold’s

Maneuvers, FHT, IE,

Fundal height)

BEmONC on

duty

Midwives/Nurse

(depending on

the schedule)

Depends

on the type

and

severity of

pregnancy.

Refer client

to the

hospital if

pregnancy

status is

complicate

d.

None

174

6 Proceed to the Labor

room with assistance

Monitor the progress of

labor using a

partograph.

BEmONC on

duty

Midwives/Nurse

(depending on

the schedule)

Depends

on the

labor time.

None

7 Stay in the labor room

for monitoring of

progress of labor

If untoward signs and

symptoms are present or

prolonged labor notice is

noticed, prepare the

necessary referral forms

and assist the client to

the hospital

If signs of imminent

delivery are noticed,

transfer the patient to

the delivery room.

City Health

Officer/ Rural

Health Physician

for decision for

referral, Rural

Health midwife

to accompany

the client

BEmONC on

duty Rural

Health

Midwives/Nurse

Immediate

referral

None

8 Client is transferred to

the delivery room

Assist in the delivery,

perform immediate care

of the newborn, provide

immunization (BCG, Hep

B), and vitamin K and

Tetracycline Opthalmic

ointment application.

(Refer the client to the

hospital if there are

untoward signs and

symptoms noticed.)

City Health

Officer/Rural

Health Physician

and/or

BEmONC on

duty Rural

Health Midwives

Depends

on the time

of delivery

Immediate

None

None

175

9 Client is transferred to

the ward

Provide immediate post-

partum and post-natal

care package including

nursing care, vital signs,

health education,

responsible parenthood

and reproductive health,

and newborn screening.

BEmONC on

duty

Midwives/Nurse

Medical

Technologist (for

newborn

screening)

24 hours

After 24

hours

None

10 Client is ready for

discharge

Prepare discharge

record and payment

details for non-

PhilHealth member

BEmONC on

duty

Midwives/Nurse

(depending on

the schedule)

15 minutes Free for PhilHealth members

P3,500.00 for non-

PhilHealth members

11 Client will return for

follow-up visits

Follow-up Care:

MOTHER

-Check if she is

breastfeeding

-Check the Lochia

-Check her present

condition

BABY

-Check cord condition

-Check present condition

City Health

Officer/Rural

Health Physician

and/or

BEmONC on

duty Rural

Health Midwives

1 week

after

delivery

Free

176

Family Planning (Initial Visit)




1. Approach a Frontline Officer (FO)

Refer the client for to Nurse Coordinator/ Midwife for Family

Planning consultation


Cynthia Marasigan, Minerva Mendoza, AngelitaMaminta, AvegayHernande

2-3 minutes

1 Proceed to the Nurse Coordinator/Midwife for family planning consultation

Prepares clients’ clinical and obstetrical history. Forms used/Documents – FP Form 1

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, , GregoriaMugar, Jennifer Zoleta, ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

5-10 minutes

2. Inform the Public Health Nurse (PHN) Rural Health Midwife (RHW) of their needs.

Assessment of clients/couples’ reproductive health needs and knowledge about family planning.

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, GregoriaMugar, Jennifer Zoleta, MarilouClaveria, ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

5-10 minutes

177

3. Wait for further instructions.

Provision of general information on all suitable methods.

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, GregoriaMugar, Jennifer Zoleta, ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

5-10 minutes

4. Choose what FP method to be used.

Provide FP of choice. Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, GregoriaMugar, Jennifer Zoleta, ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

5-10 minutes

5. Advice regarding follow-up visit

Ma. Teresita N. Bolor,M.D., Maria Mencee E. Alferez,M.D, Basilisa M. Llanto, M.D.-CHO

10-15 minutes

178

Family Planning (follow-up visit) (Free of charge)




Approach a Frontline Officer (FO)

Refer the client for to Nurse Coordinator/ Midwife for Family

Planning follow-up visit


Cynthia Marasigan, Minerva Mendoza, AngelitaMaminta, AvegayHernande

2-3 minutes

1. Proceed Nurse/Midwife for assessment

Re-assessment of client/couple

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, EnriquetaPerilla, RN, Grace Medalla, RN

4-5 minutes

2. Gives advice on minor signs and complaints.


Depends on the condition of the client

3. Referral of client/ couple to the doctor if indicated

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN,

Depends on the condition of the client

4. Remind the client/couple how to use the chosen method and advice for a return visit.


2-3 minutes

179

Well Child (Free of charge)




1. Mother/caregiver of the child approach the

Frontline Officer

Refer the mother/caregiver to the Nurse or Midwife


Cynthia Marasigan, Minerva Mendoza,

AngelitaMaminta, Avegay Hernandez

2-3 minutes

2. Proceed to nurse/midwive for assessment of the child and filling-up/updating of ECCD card and other records

Filling up for new and updating for old clients of ECCD Card Forms and other records

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, GregoriaMugar, , Jennifer Zoleta, , ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

4-5 minutes

3. Mother/caregiver assists in the determination of vital signs and conduct of physical examination to the child

Determine vital signs, weight and conduct of physical examination of the child

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, , GregoriaMugar, Jennifer Zoleta, MarilouClaveria, ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

5-10 minutes

180

4. Plot weight in the ECCD card and interpret the weight of the child, in relation to proper feeding and nutrition, with emphasis on exclusive breastfeeding for the first six months if client is within this age range

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, , GregoriaMugar, AngelisaMaligon, Jennifer Zoleta, MarilouClaveria, ManilynLagar, Nannette Albufera, FlorifieFabul, Arleen Daitol, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

4-5 minutes

5. Explain the importance of micronutrients and deworming to the mother/caregive of the child, and provide the needed services as indicated

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, , GregoriaMugar, , Jennifer Zoleta, , ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

4-5 minutes

6. Inform the mother regarding dental health care and refer the child for dental check-up

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, , GregoriaMugar, , Jennifer Zoleta, , ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

4-5 minutes

181

7. Advise mother/caregiver for a regarding the importance of follow-up visits and inform her regarding the next schedule of return visit.

Glenda Raquepo,RN Ma. Lourdes Dalisay,RN, Nathaniel M. Armada, RN, GregoriaMugar, , Jennifer Zoleta, , ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

2-3 minutes

RABIES PREVENTION AND CONTROL PROGRAM (Note: The services are free of charge but vaccines availability and compliance to guidelines as Animal Bite Treatment Center will be followed)




1. Proceed to Animal bite Section for consultation

Interview the patient for pertinent data and initial assessment. Forms Used/Documents – Admission form

EnriquetaPerilla, RN, Grace Medalla, RN

5-10 minutes

2. Categorize and diagnose for treatment according to Type of Exposure of animal bite. Forms used/Documents – Vaccination Certificate

Maria Mencee E. Alferez, Ma. Teresita N. Bolor, Basilisa M. Llanto, M.D.-CHO

5-10 minutes

3. Anti-Rabies and Anti-Tetanus injection as per advised by the CHO/RHP.


Gives vaccines if available or if not, client is given prescription for medicines.

4. Instruct the patient regarding the schedule of vaccination.


3-4 minutes

5. Wait for further instructions

Conduct health education and ensure compliance with


3-5 minutes

182

schedule. TUBERCULOSIS PREVENTION AND CONTROL PROGRAM (TB case findings) (Free of charge)




1. Proceed to TB DOTS Room and for consultation and treatment.

Admission of TB symptomatic person for initial impression. Fill-up of admission form

Maria Mencee E. Alferez, Ma. Teresita N. Bolor, Basilisa M. Llanto,M.D.-CHO

Depends on the number of clients for consultation.

2. Wait for instructions Instruct patient to undergo Direct Sputum Smear Microscopy (DSSM)


Depends on the number of clients for consultation.

3. Recording of details of each specimen submitted in the TB symptomatic Masterlist. Forms used/documents – Treatment Card, NTP Register


5-10 minutes

4. Undergo TOCP initial consultation process

TOCP initial consultation process: Encourage household members of identified TB cases. Who is also TB symptomatic to undergo DSSM.


Depends on the receptiveness of household member.

5. Explain the importance of submitting 2 sputum speciments taken within 2 days.


5-10 minutes

6. Give sputum cup and request form.


3-5 minutes

7. Demonstrate how to produce quality sputum


3-5 minutes

TUBERCULOSIS PREVENTION AND CONTROL PROGRAM (TB Case Holding) (Free of charge)




1. Proceed to TB DOTS Room and for consultation and treatment.

Inform patient of result, if positive, the patient is referred to physician for assessment and


5-10 minutes

183

initiation of treatment.

2. Listen to instructions. Encourage household members with signs/symptoms of TB to consult at DOTS facility.


Depends on the receptiveness of househo

ld member

.

3. If negative, the patient is referred to physician for further assessment.


5-10 minutes

SMEAR NEGATIVE PATIENTS WITH PERSISTENT SYMPTOMS (Free of charge)




1. Wait for instructions. Instructs the patient to undergo X-ray examination, if warranted.

Maria Mencee E. Alferez, M.D., Ma. Teresita N. Bolor, M.D., Basilisa M. Llanto, M.D.-CHO

5-10 minutes

2. Go back to TB DOTS with X-ray results.

If X-ray findings are suggestive of TB, patient is being referred to PMDT for gene expert.

Maria Mencee E. Alferez, M.D., Ma. Teresita N. Bolor, M.D.-CHO

5-10 minutes

3. Go back to TB DOTS with gene expert result.

Re access gene expert result for evaluation and proper management .


5-10 minutes

4. Wait for instructions to follow.

Initiation of treatment EnriquetaPerilla, RN, Grace Medalla, RN

5-10 minutes

SEXUALLY TRANSMITTED INFECTIONS, HIV/AIDS Prevention and Control Program (for csws and walk-in clients)



1. Proceed to Infectious Diseases Treatment Room

Interview client for data records.


3-5 minutes

184

2. Wait for instructions of the nurse.

Collection of urethral/cervical smear specimen to be forwarded to laboratory for reading.


10-15 minutes

3. Examination of submitted specimen

Maria Rosa Sugay, RMT, Rosita Ortiz, RMT

Depends on the examina

tion being

conducted.


Release of examination results

Maria Rosa Sugay, RMT, Rosita Ortiz, RMT

2-3 minutes


Rural Health Nurse (RHN) instructs the patient to visit the Infectious Diseases Treatment Room for the result thru contact number of the patient.


5-10 minutes

6. Upon receiving the information on the result, the patient will visit the Infectious Diseases Treatment Room.

Treatment of patient (if positive for STI) and conduct health education.


5-10 minutes

7. Wait for instructions of the nurse to follow.

Contact Tracing Maria Mencee E. Alferez, M.D., Ma. Teresita N. Bolor, M.D., Basilisa M. Llanto, M.D.-CHO

Depends on the cooperation of

the patient.

185

STI/HIV-AIDS Prevention and Control Program (follow-up visits)


Person-in-Charge

Time Fees


Prepares record of patient for follow-up


3-5 minutes

2. Assessment of patient and recommendation of treatment based on evaluation on the condition of the patient.


Depending on the number

of clients being

attended to and

the condition

of patient.

3. Reinforcement of health education regarding STI/HIV AIDS Prevention


10-15 minutes

LEPROSY Prevention and Control Program




Interview the patient for data records.


5-10 minutes

2. Thorough examination will be conducted and request for laboratory examination.


5-10 minutes

Free

186

3. Classify the patient according to the number of lesions and treat accordingly and conduct health education.


Depending on the number of clients and condition of the patient.

Free

4. Wait for instructions of the nurse to follow.

Instruct the patient regarding regular follow-up and in-take of medications.

EnriquetaPerilla, RN, Grace Medalla, RN, Nathaniel M. Armada, RN,

Depends on the condition and receptiveness of the patient.

5. Ensures the patients’ compliance with treatment regimen through regular follow-up of patients.

LeonidesTobillo, GregoriaMugar, AgelisaMaligon, Jennifer Zoleta, MarilouClaveria, ManilynLagar, Nannette Albufera, FlorifieFabul, Arleen Daitol, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, Catlyn M. Caba

This is being done through home visitation of midwife and/or Barangay Health workers.

187

NUTRITIONAL SERVICES

Step Services What will service provider do?


1. Supplementary Feeding Conduct social preparation to parents/guardian of supplementary feeding beneficiaries.

Zipora O. Manes, Ma. ImeeCelestino,

JosielynCuasay

Half Day

2. Actual Supplemental Feeding

Conduct supplementary feeding

Zipora O. Manes, Ma. ImeeCelestino, JosielynCuasay, GregoriaMugar, Jennifer Zoleta, ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen Alcañices, Rustica Ramirez, CatlynCaba, Parents of the Beneficiaries, BNS & BHW

3 months duration/5 times a week/3 hours per feeding session.

188

3. PabasasaNutrisyon Conduct PabasasaNutrisyon in all barangays of the city

Zipora O. Manes, Ma. ImeeCelestino, JosielynCuasay, , GregoriaMugar, Jennifer Zoleta, ManilynLagar, Nannette Albufera, FlorifieFabul, Flora Hernandez, RhonaMarasigan, Annabel Chavez, Elsie Abog, MerlyMarasigan, Ma. JessebelLozada, Nedilyn Dagos, Charity Tomines, Pelagia Arlen AlcañicesRustica Ramirez, CatlynCaba, Pabasa Leader (BNS)

3 days duration composed of 4 modules with 10 sessions at 3 hours a day and a maximum participants of 15 mothers with Underweight, severely underweight children, Pregnant and Lactating mothers.

4. Diet Counselling Conduct Diet Counselling with BMI taking

Zipora O. Manes As the need arises 1 hour per session.

5. Advocacy to Barangay Council members regarding Nutrition Program

Conduct advocacy to Barangay Council members regarding Nutrition Program

Zipora O. Manes As the need arises 1 hour per session.

6. Advocacy for the sustainability of Lactation Station

Conduct advocacy for the sustainability of Lactation station among CGC employees and the clients every departments have.

Zipora O. Manes Ma. Imee A. Celestino Josielyn G. Cuasay 62 Barangay Nutrition Scholars

Barangay Nutrition Scholars have one day duty every month and 1 Nutrition staff

7. Breastfeeding Advocacy for Infant and Young Child Feeding Program

Conduct of short Lecture about Breastfeeding at the health center’s Breastfeeding corner

Zipora O. Manes, Ma. ImeeCelestino, JosielynCuasay

As the need arises 1 hour per session

189

CITY ARCHITECTURAL PLANNING AND DESIGN DEPARTMENT

CITIZEN’S CHARTER

Type of Service : ARCHITECTURAL DESIGN AND SERVICES Preparation of Schematic Design Study Schedule of Availability of Service : Monday to Friday; 8:00 a.m. to 5:00 p.m. (no noon break) Who may avail of the service : ___________________ Duration 4 Days Minimum


PROVIDER

PERSON-IN-

CHARGE TIME FEES

1. Inquiry

Interviews the client. Referral to the person-in-charge.

Pilar R. Mendoza

2 mins. None

2. Submit the

documents.

Interviews the client. Checks the necessary documents.

Ar. Elmer C. Villas

None

3.

Discussion of the requirements.

Ar. Elmer C. Villas

30 mins. None

4. Site

inspection.

Ar. Elmer C. Villas

1 day None

5. Preparation

of Plans.

Ar. Elmer C. Villas

3 days None

END OF TRANSACTION

190


CITIZEN’S CHARTER

Type of Service : BUILDINGS AND PARKS ADMINISTRATION Issuance of permit to use government facilities. Schedule of Availability of Service : Monday to Friday; 8:00 a.m. to 5:00 p.m. (no noon break)

Who may avail of the service : _____________________________ Duration : 10 minutes


PROVIDER

PERSON-IN-

CHARGE TIME FEES

1 Inquiry. Interviews

client

Pilar R. Mendoza

2 mins.

2 Submit a letter

request to use City Facilities.

Refer to the Calendar of Schedule if the subject facility is available.

Pilar R. Mendoza

2 mins.

3

Proceed to Taxpayer Center for payment of required fees.

Pilar R. Mendoza

3 mins.

4 Present the proof

of payment to APDD.

Typing and printing of Permit.

Pilar R. Mendoza

1 min.

5

Signature of Bldg. And Parks Administrator on permit requested.

Ar. Elmer C. Villas

1 min.

6. Issuance of

Permit.

Ar. Elmer C. Villas

1 min.

END OF

TRANSACTION

191


CITIZEN’S CHARTER

Type of Service : BUILDINGS AND PARKS ADMINISTRATION Repair and maintenance of government parks and buildings. Schedule of Availability of Service : Monday to Friday; 8:00 a.m. to 5:00 p.m. (no noon break) Who may avail of the service : Duration : 1 day minimum


PROVIDER

PERSON-IN-

CHARGE TIME FEES

1. Inquiry Refer to the

person-in-charge.

Pilar R. Mendoza

2. Fill up

Requisition Slip.

inspection Ar. Elmer C. Villas

None

3.

Refer to Cepwd for program of works needed.

Ar. Elmer C.

Villas

4. Procurement

of materials needed.

Ar. Elmer C. Villas

1 hour

5.. Repair of

the subject facilities.

Ar. Elmer C. Villas

4 hours

END OF TRANSACTION

192

CITY ARCHITECTURAL PLANNING AND DESIGN DEPARTMENT CITIZEN’S CHARTER

Type of Service :ARCHITECTURAL DESIGN AND SERVICES Preparation of design development plans. Schedule of Availability of Service : Monday to Friday; 8:00 a.m. to 5:00 p.m. (no noon break) Who may avail of the service : ___________________ Duration : 3 Days Minimum



1 Inquiry


Pilar R. Mendoza None

2 Submit the

documents.


Ar. Elmer C. Villas None

3


Ar. Elmer C. Villas None

4. Site

inspection. Ar. Elmer C. Villas None

5. Preparation

of Plans. Ar. Elmer C. Villas None

6. END OF TRANSACTION

193


CITIZEN’S CHARTER

Type of Service : ARCHITECTURAL DESIGN AND SERVICES

Preparation of complete construction drawings Schedule of Availability of Service : Monday to Friday; 8:00 a.m. to 5:00 p.m. (no noon break) Who may avail of the service : ___________________ Duration : 7 Days Minimum


PROVIDER

PERSON-IN-

CHARGE TIME FEES

1 Inquiry


Pilar R.

Mendoza None

2 Submit the

documents.


Ar. Elmer C. Villas

None

3


Ar. Elmer C. Villas

None

4. Site

inspection.

Ar. Elmer C. Villas

None

5. Preparation

of Plans.

Ar. Elmer C. Villas

None

6. END OF TRANSACTION

194

CITY SOCIALIZED MEDICAL HEALTH CARE OFFICE

CITIZEN’S CHARTER

Gold Card Services

Gold Card Services

HOW TO AVAIL OF THE SERVICES:


Step

What will the client do?

What will service provider do? Person-in- Charge (Position) Time

1 Ask for Assistance

Go to the barangay hall or designated area

(Community Staff) (Gold Card Office)

3 minutes

Interview and assist client if qualified to avail benefits.

Julieta M. Paduada (Program Manager) CSWDD-Staff,

Community Staff (Gold Card Office) Brgy. Official

5-10 minutes

Fill-up membership form (2 copies).

If membership form have been completed, approval of the City Health Card Program Manager.

Julieta M. Paduada (Program Manager)

Community Staff (Gold Card Office)

2 minutes

Printing of Gold Card ID’s 30

minutes

Distribution of Gold Card

ID’s in every barangays.

Julieta M. Paduada (Program Manager)Estrella C. Aleta

(SWAssistant) (Community staff) (Gold Card Office)

1-2 hours

195


CITIZEN’S CHARTER

Gold Card Services

HOW TO AVAIL OF THE HOSPITALIZATION SERVICES:



do?


Person-in- Charge

(Position) Time Free

1

Present hospital

clearance form,

photocopy of Gold Card ID, (BR) and statement of account to the Gold Card Office

Register and encode

the statement of account to the system.

Sign and release the clearance form to the

patient/client.

Frontline Staff (Gold Card

Office)JulietaM. Paduada (Program Manager)

1-2 minute

Free

Submit hospital bills and

other supporting documents

inHealth Care

Providers.

Receive, compute and check the patient covered benefits from the Gold Card that are confined in the hospital.

Operation Staff (Gold Card

Office)Julieta M. Paduada (Program Manager)

1-2 days

Free

196


CITIZEN’S CHARTER

Gold Card Services

HOW TO AVAIL OF THE DIAGNOSTIC SERVICES SUCH AS LABORATORY AND OTHER MEDICAL

PROCEDURE:


HOW TO AVAIL OF THE CONSULTATION SERVICES TO OTHER HEALTH PROVIDERS:

Step

What will the client do? What will service provider

do? Person-in- Charge (Position) Time

1

Present the necessary documents together with their Gold Card ID and

Beneficiary Record (BR) for validation of request

and membership.

Physician request letter for the medical procedure.

Guarantee letter issued with the affixed signature of the program manager to the partner hospitalthat cover obligation of a specific amount.

Release the clearance form B to the patient/client.


Estrella C. Aleta (Social Welfare Assistant)

Administrative Staff (Gold Card Office)

5 minutes

Prepare the necessary official documents of diagnostic services for payment of benefits under the program.

The concerned Department process the official documents for payment obligation.

Julieta M. Paduada (Program Manager) Estrella C Aleta

(SWAssistant) Administrative Staff (Gold Card Office) City Mayor’s Office, City Budget

Department, City Accounting Department & Cash Clerk City

Treasurer’s Department

3-5 days

197


Step What will the client do? What will service provider do? Person-in- Charge (Position) Time Free

1 Present the Gold Card ID and Beneficiary Record (BR) for validation of membership.

Referral letter from the City health physician and guarantee letter from City Socialized Health Care Office Program Manager.

Encode official document to the system.

Release the clearance form A and guarantee letter to the patient/client.

Referral letter from the Health Physician.

Julieta M. Paduada ( Program Manager) Estrella C. Aleta

(SWAssistant) Administrative Staff (Gold Card Office)

5-10min Free

Preparethe necessary documents for medical consultation.


Julieta M. Paduada (Program

Manager) Estrella C. Aleta (SWAssistant)

Administrative Staff (Gold Card Office) City Mayor’s Office, City Budget Department, City Accounting Department & Cash Clerk City Treasurer’s

Department

3-5 days

Free

198


CITIZEN’S CHARTER

Gold Card Services

HOW TO AVAIL OF THE MAINTENANCE MEDICINE SERVICES FOR SENIOR CITIZEN AND

MENTAL PATIENT:


1

Present the Gold Card ID and Beneficiary Record (BR) for

validation of membership together with their purchase

booklet. Present the medical certificate and prescription of medicine to

Gold Card Office.

Look for purchase booklet; encode to the system.

Refer to BotikangLungsod for availment of prescribe medicine or by a drug store accredited in this program.


Evelyn U. Campos Community Staff (Gold Card

Office) 3-5 min Free

Preparethenecessary officialdocuments of maintenance medicine for payment obligation.


Julieta M. Paduada (Program Manager) Estrella C. Aleta

(SWAssistant) Evelyn U. Campos Community Staff (Gold Card Office) Cash Clerk, City Treasurer’s

Department City Mayor’s Office, City

Budget Department & City Accounting Department

3-5 days Free

199


Name of Department/Office : CITY ENVIRONMENT AND NATURAL

RESOURCES DEPARTMENT

Type of Service : CERTIFICATION FOR TREE CUTTING

PERMIT APPLICATION

Schedule of Availability of Service : MONDAY – FRIDAY 8:00AM TO 5:00PM

Who may avail of the service : REQUESTEE OF TREE CUTTING CERTIFICATION





1

Get list of tree cutting endorsement requirements

Gives list of requirements ALLAN A. ABU

AA VI 1 min. None

2

Submit City Government Scholarship requirements

Inspection requirements submitted

ALLAN A. ABU AA VI

1 min. None

3 Avail of CENRD services

On-site validation

ALLAN A. ABU AA VI

1 hr. None

4 Payment of Certification fee

Release of Official receipt Business Permit and

Licenses Staff. 10 mins. P 110.00


Approval of Certification

WILFREDO G. LANDICHO City ENRO

10 mins None

6 Receiving of certification

Release of the Certification

ALLAN A. ABU AA VI

2 mins. None


200



RESOURCES DEPARTMENT Type of Service : INDORSEMENT FOR RENEWAL OF

SAND AND GRAVEL EXTRACTION PERMIT

Schedule of Availability of Service : MONDAY – FRIDAY 8:00AM TO 5:00PM

Who may avail : SAND AND GRAVEL QUARRY PERMITEE





1 Submission of requirements


ELIZABETH L. ABOGADO EMS II

5 mins. None


On-site validation

ELIZABETH L. ABOGADO

EMS II

ALLAN A. ABU AA VI

4hrs.. None

3 Payment of Endorsement fee

Release of Official receipt

Business Permit and Licenses Staff

5 mins. P 110.00

4 Presenting of Official receipt

Preparation of Certification countersigned by the City ENRO

WILFREDO G. LANDICHO City ENRO

2 mins None


Certification forwarded to CMO for LCE signature

CENRD staff 5 mins None

6 Receiving of Certification

Release of Certification



201


Citizen’s Charter


RESOURCES DEPARTMENT

Type of Service : SECURING TREE SEEDLINGS FOR TREE

PLANTING ACTIVITIES

Schedule of Availability of Service : MONDAY TO FRIDAY, 8:00 AM – 5:00 PM

Who may avail of the service : CITIZENS OF CALAPAN CITY

Schedule of Available : YEAR ROUND




do


1 Submission of Letter Request.

Accepts permission request/s

CENRD staff 1 min. None


Approval of request WILFREDO G. LANDICHO

City ENRO 5 mins. None

5 Receiving of Seedlings

Release of seedlings.



202



RESOURCES DEPARTMENT Type of Service : SPECIAL GARBAGE DISPOSAL PERMIT

Schedule of Availability of Service : MONDAY TO FRIDAY, 8:00 AM – 5:00 PM

Who may avail of the service : CITIZENS OF CALAPAN CITY

Schedule of Available : YEAR ROUND





1

Submission of Letter Request.


CENRD staff 2 mins. None

2 Payment of Special Collection Fee

Releasing of Official Receipt

Business Permit and Licenses Staff

5 mins. P 1, 010.00


Release of Special Disposal Permit

CENRD staff 2 mins. None

203


Name of Department/Office : CITY PUBLIC SAFETY DEPARTMENT/CDRRMO Type of Service : Service No.: 1 Schedule of Availability of Service : 24/7 Who may avail of the service : General Public Duration : 6 hours/depending on the location How to avail the service: Emergency Transfer of Patient to Manila and other places





Time Fees

1 Approach frontline officer

Accept request for patient transfer to Manila and other places

Mr. Jenesis L. Morales

1 min Ambulance Transportation

Fee will be shouldered by

patient/relatives depending on the

location

2 Fill-up patient transfer/waiver form

InformMr. Nelson V. Aboboto


5 mins None

3 Upon approval of request. Contact ambulance driver.

Mr. Benjie A. Cueto Ms. Luningning A. Dayo Mr. Ronald C. Leonar

2 mins None

4 Schedule Travel of Ambulance

Mr. Nelson V. Aboboto 2 mins None

End of Transaction

204


Name of Department/Office : CITY PUBLIC SAFETY DEPARTMENT/CDRRMO Type of Service : Service No.: 2 Schedule of Availability of Service : Monday-Friday; 8:00 AM-5:00 PM

with NO NOON BREAK Who may avail of the service : Public and Private Institutions/Individuals Duration :

Standard First Aid - 3 days Basic Life Support - 3 days Basic Fire Fighting - 1 day Water Safety & Survival Rescue - 1 week High Angle Rescue - 1 week Disaster Management Training - 2 days Fire Drill - 2 hours Earthquake Drill - 2 hours Tsunami Drill - 2 hours Flood Drill - 2 hours

How to avail the service: Request of Training/Drill




Time Fees

1 Approach frontline officer Accept request for training/drill


1 min None

2 Submit request letter Inform Mr. Nelson V. Aboboto

Mr. Jenesis L. Morales Mr. Dennis T. Escosora

5 mins None

3 Schedule training/drill Mr. Dennis T. Escosora 2 mins None

End of Transaction

205


Name of Department/Office : CITY PUBLIC SAFETY DEPARTMENT/CDRRMO Type of Service : Service No.: 3 Schedule of Availability of Service : 24/7 Who may avail of the service : General Public Duration : 5 minutes/Depending on the Location How to avail the service: Ambulance Assistance/Emergency Medical Assistance/Fire incident




Time Fees

1 Call the emergency hotline numbers to request for emergency assistance

Accept call for emergency/medical/fire incident Inform Team leaders regarding incident/report Emergency response

Mr. Benjie A. Cueto

Ms. Luningning A.

Dayo

Mr. Ronald C. Leonar

5 mins or more

depending on the

location of incident

None

2 Verify report Communication Officer

1 min None

End of Transaction

206


Citizen’s Charter

Name of Department/Office : CITY PUBLIC SAFETY DEPARTMENT/CDRRMO Type of Service : Service No.: 4 Schedule of Availability of Service : 24/7 Who may avail of the service : General Public Duration : 24/7 How to avail the service: Security Service




Time Fees

1 Approach Security Guard on duty and/or the Chief CSU

Provision of safety and security of City Hall, properties and compound

Mr. Nelson V. Aboboto

24/7 None

2 Make necessary request for security

None

End of Transaction

207

City Government of Calalpan

Citizen’s Charter

Name of Department/Office : City Economic Enterprise Department

Type of Service : Economic Services

Schedule of Availability of Service : Monday to Friday, 8:00 AM – 5:00 PM

Who may avail of the Service : General Public

SERVICES OFFERED

PUBLIC MARKET SECTION

Application on Public Market Stall

Application on Night Market Stall

Application on Transfer of Stall

Issuance of Lease Contract For Market Stall

Issuance of Market Clearance

Issuance of Stall Improvement Permit

Issuance of Promotional Activity Permit

Consumer Welfare Desk

Payment of Market Fees (Application Fee, Rental Fee, Goodwill Fee, Occupancy Fee, Transfer Fee, Water Fee,

Market Clearance Fee, Permit fee, etc.) and Delinquent Market Fees (Rental Fee, Goodwill Fee)

PARKING / PUBLIC TRANSPORT TERMINAL SECTION

Payment of Parking Fee

CALAPAN CITY RECREATIONAL AND ZOOLOGICAL PARK SECTION

Payment of Entrance Fee

PUBLIC MARKET

1. APPLICATION ON PUBLIC MARKET STALL

Steps

Applicant/Client Duration of

Activity

Person In Charge Requirements & Fees

1 Acquire a copy of Application

Form, Profile Form, Order of

payment for application fee

and list of requirements

imposed by the Economic

Enterprise Board

2 minutes John Edel D. Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 Settle payment for Stall

Application Fee and Goodwill

fee at Public Market

Collection Office

1 to 3

minutes

Godfrey Peña

Marie Antoinette

Hernandez

Leonora Gregoria

Application Fee: Php 1,000.00

Goodwill Fee: Php 10,000.00

(legitimate stallholder) :Php

30,000.00/sqm (new applicant)

208

3 Submit all the requirements


Enterprise Management Board

to Public Market Management

Office


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

Duly accomplished Application

and Profile form; 2 pcs. recent

2x2 id picture; 2 valid

identification cards; Community

tax certificate(cedula); Health

Certificate; Barangay Clearance;

Voter’s Affidavit; Police

Clearance; Official receipt of

payment of Application Fee and

Goodwill Fee from public

market collection Office

4 Stallholder will sign the

Certificate

1 minute John Edel D. Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

5 Final approval and release of

the Certificate of Award of

Market Stall

2 minutes Ronald F. Cantos/

CEEM

END OF TRANSACTION

2. APPLICATION ON NIGHT MARKET STALL

Steps


Activity



Form, Profile Form, order of

payment for application and

annual fee, and list of the

requirements imposed by the

Economic Enterprise

Management Board


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 Settle payment for Stall

Application Fee and Annual

fee at Public Market

Collection Office

1 to 3

minutes

Godfrey Peña

Marie Antoinette

Hernandez

Leonora Gregoria


Annual Fee: Php300.00





Office


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

Duly accomplished Application

and Profile form; 2 pcs. recent

2x2 id picture; 2 valid

identification cards; Community

tax certificate (cedula); Health

Certificate; Barangay Clearance;

Voter’s Affidavit; Police

Clearance; Official receipt of

payment of Application Fee and

Annual Fee from public market

collection Office


Certificate


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal


the Certificate of Award of


CEEM

209

Night Market Stall

END OF TRANSACTION

3. APPLICATION ON TRANSFER OF STALL

Steps


Activity



Form, Profile Form, Transfer

Form, order of payment for

application fee, occupancy fee,

transfer fee and list of the

requirements imposed by the

Economic Enterprise

Management Board


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 Settle payment for Application

Fee, transfer fee and

occupancy fee at Public

Market Collection Office

1 to 3

minutes

Godfrey Peña

Marie Antoinette

Hernandez

Leonora Gregoria


Transfer Fee: Php1,500.00 and

Occupancy Fee: Php 20,000.00





Office


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

Clearance of arrears of previous

owner from the City Treasury

Department; Clearance from

SAMPACA/SAMBAPALCA of

the previous owner; waiver of

rights; Duly accomplished

Application form & profile form

of the transferee; Duly

accomplishedtransfer form;2

pcs. recent 2x2 id picture; 2

valid identification cards;

community tax certificate

(cedula); Health Certificate;

Barangay Clearance; Voter’s

Affidavit; Police Clearance;

Official receipt of payment of

Application Fee and Annual Fee

from public market collection

Office


Certificate


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal


the Certificate of Transfer

Award of Market Stall


CEEM

210

4. ISSUANCE OF LEASE OF CONTRACT FOR PUBLIC MARKET STALL

Steps


Activity


1 Acquire a copy of

Profile Form, order of

payment for possible

stall delinquency fee,

and list of the

requirements imposed

by the economic

Enterprise Management

Board


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 Settle payment for any

Stall Delinquency Fee

at PublicMarket

Collection Office

1-3 minutes Godfrey Peña

Marie Antoinette

Hernandez

Leonora Gregoria

3 Submit all the

requirements imposed

by the Economic

Enterprise Management

Board to Public Market

Management Office

Submit all the


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 pcs. recent 2x2 id picture; 2 valid

identification cards; community tax

certificate (cedula); Health Certificate;

Barangay Clearance; Voter’s Affidavit;

Police Clearance

4 Acquire the Contract of

Lease


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

5 Submit the Photocopied

and Signed Contract of

Lease to Public Market

Management Office to

be signed by the City

Economic Enterprise

Manager, City

Treasurer and City

Mayor


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

6 Get the signed Contract

of Lease from the

Public Market

Management Office.


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

7 Submit the remaining 3

copies of notarized

Contract of Lease to

Public Market

Management Office


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

8 Final approval of the

notarized Contract of

Lease from the City

Economic Enterprise

Manager


CEEM

END OF TRANSACTION

211

5. ISSUANCE OF MARKET CLEARANCE

Steps


Activity


1 Acquire order of payment

from the Public Market

Management Office

2 minutes John Edel D.

Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 Settle the market clearance

fee indicated in the order

of payment at Public

Market Collection Office


Marie Antoinette

Hernandez

Leonora Gregoria

Order of Payment; Market Clearance

Fee: Php50.00

3 Bring the official receipt

issued by the public

market collection office

1 minute John Edel D.

Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

Official receipt of payment

4 Market personnel will

prepare the market

clearance


Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

5 Final approval and release

of market clearance


CEEM

END OF TRANSACTION

6. ISSUANCE OF STALL IMPROVEMENT PERMIT

Steps


Activity


1 Acquire an order of

payment from the public

market management office


Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 Settle the stall

improvement permit fee

indicated in the order of

payment at public market

collection office.


Marie Antoinette

Hernandez

Leonora Gregoria

Order of Payment; Stall improvement

permit fee: Php50.00

3 Bring the official receipt

issued by the public

market management office.


Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal


4 Market personnel will

inspect the stall to be

altered/ changed

2 minutes Victor Cruz;

RolitoBajo

5 Final approval and release

of stall improvement

permit


CEEM

END OF TRANSACTION

212

7. ISSUANCE OF PROMOTIONAL ACTIVITY PERMIT

Steps


Activity


1 Acquire an order of

payment from the public



Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

Letter of intent from the company

Settle the stall promotional

activity permit fee

indicated in the order of

payment at public market

collection office.


Marie Antoinette

Hernandez

Leonora Gregoria

Order of Payment; Promotional

activity permit fee (leafleting):

Php50.00; (with company booth,

product display and product

sampling): Php1,000.00

Bring the official receipt

issued by the public market

management office.


Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal


Market personnel will

prepare the Promotional

Activity Permit


Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

Final approval and release

of Promotional Activity

Permit


CEEM

END OF TRANSACTION

8. CONSUMER WELFARE DESK

Steps


Activity


1 Consumers/Clients will log

on logbook

1 minute Dale Ahorro

Donna Lyn Abutar

John Edel D.

Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

2 Consumer welfare officer

on duty will hear from both

sides regarding the

complaint/queries

15 minutes Dale Ahorro

Donna Lyn Abutar

John Edel D.

Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

3 Officer on duty will decide

for appropriate action

5 minutes Dale Ahorro

Donna Lyn Abutar

John Edel D.

Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

END OF TRANSACTION

213

9. PAYMENT OF MARKET FEES (APPLICATION FEE, RENTAL FEE, GOODWILL FEE,

OCCUPANCY FEE, TRANSFER FEE, WATER BILL, MARKET CLEARANCE FEE, PERMIT FEE,

ETC.)

MARKET FEES (RENTAL FEE AND GOODWILL FEE)

Steps


Activity


Payer should acquire order

of payment from the public


unless the payment is for a

non-delinquent public

market/night market rental

fee


Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal

Settle the fee at public



Marie Antoinette

Hernandez

Leonora Gregoria

END OF TRANSACTION

The following items are schedule of payment for public market / night market fees:

Name of Fee Schedule of Payment

Application Fee -During application on Market Stall;

-You can avail the service of public market collection office

everyday from 8:00AM – 5:00PM

Public Market Rental Fee -Payment for public market rental fee is divided into weekly.

Every 7th, 15

th, 22

nd, and last day of the month for the 1

st, 2

nd, 3

rd,

and 4th week respectively, stallholder can pay their corresponding

rental fee 7 days a week;



Night Market Rental Fee -Everyday



Night Market Annual Fee -During application on Market stall and during the renewal of

stall permit of night market;



Goodwill Fee -25% of total Goodwill fee during application of market stall;

-Another 25% upon occupancy of the market stall.

-Remaining 50% can be paid within 6 months after the occupancy

of the market stall.



Occupancy Fee -During the process of transferring of rights on Market stall



Transfer Fee -During the process of transferring of rights on Market stall



214

Water Fee -From 4th to 10

th day of the month

-Extension date of payment is from the 11th to 13

th day of the

month



Market Clearance Fee -Upon the request of the stallholder



Permit Fee (Stall improvement, promotional

activities, etc.)

-upon the request of the stallholder / company



Delinquent Market Fees (Stall Rent, Goodwill

Fee)

- Preparation of First Notice for the Delinquent Market Fees shall

be conducted during the 1st and 2

nd day of the billing month.

-Distribution of First Notice shall be conducted from 3rd

to 6th day

of the month.

- The first notice shall be settled by the stallholder on or before

the 15th day of the following month.

- Final notice shall be serve at the 16th

day, a day after the due

date of the first notice.

- Final notice shall be settled by the stallholder on or before the

30th day of the month, 2 weeks after the final notice has been

served.

- Closure order shall be issued, one day after the due date of the

final notice, to those who were not able to comply with the final

notice.

- Due date of the closure order shall be on the 15th day of the

month, 2 weeks after closure order has been served.

- List of Stallholder(s) who did not comply with the closure order

shall be submitted to Legal office for legal actions and approval

of the City Mayor.



215

The following items are the list of fees for public market / night market:

MARKET STALL APPLICATION FEE

Amount 1,000.00

MARKET STALL FEES(Per Month)

Section Class Monthly Rental

Coconut A 1,900.00

B 1,100.00

C 900.00

Commercial spaces A 2,800.00

B 2,100.00

Dressed Chicken A 2,400.00

B 1,900.00

Dried Fish Section 2,400.00

Feeds 2,900.00

Fish A 2,400.00

B 900.00

C 400.00

Footwear A 2,100.00

B 1,900.00

Glassware A 2,100.00

B 1,900.00

C 1,600.00

Grocery A 2,100.00

B 1,900.00

Hawker’s Plaza 1,000.00

Meat A 3,200.00

B 2,700.00

Native A 1,900.00

B 1,600.00

C 1,400.00

Novelty 1,600.00

Parlor 2,000.00

Restaurant A 2,400.00

B 1,900.00

C 1,300.00

Rice A 2,400.00

B 2,200.00

C 1,900.00

RTW and Textile A 2,100.00

B 1,900.00

216

C 1,600.00

School / Office Supplies 1,600.00

Shoes / Bags Repair 1,600.00

Tailoring 2,100.00

Vegetable A 2,400.00

B 1,400.00

C 1,100.00

D 900.00

E 400.00

GOODWILL FEE

Amount 30,000.00 per square meter

TRANSFER FEE

Amount 1,500.00

OCCUPANCY FEE

Amount 20,000.00

MARKET CLEARANCE FEE

Amount 50.00

STALL REPAIR AND MAINTENANCE/IMPROVEMENT PERMIT FEE

Amount 50.00

PROMOTIONAL ACTIVITIES PERMIT FEE

Amount 1000.00

NIGHT MARKET APPLICATION FEE AND ANNUAL FEE

TYPE OF FEE AMOUNT

APPLICATION FEE 1,000.00

ANNUAL FEE 300.00

NIGHT MARKET STALL FEE(Per Day)

STALL AMOUNT

Stall With Electricity 45.00

Stall Without Electricity 30.00

Absent 30.00

217

PARKING / PUBLIC TRANSPORT TERMINAL SECTION

PAYMENT OF PARKING FEE

Steps


Activity


Payer should acquire order

of payment from the

public market

management office unless

the payment is for a non-

delinquent parking fee.

Payment shall be done at

the end of the month or

daily basis at the amount


Enterprise Board.


Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal




Marie Antoinette

Hernandez

Leonora Gregoria

END OF TRANSACTION

CALAPAN CITY RECREATIONAL AND ZOOLOGICAL PARK SECTION

PAYMENT OF ENTRANCE FEE

Steps


Activity


Payer for the use City

Plaza should acquire order

of payment from the public

market management office;

Payer for the use of

Bulusan Park does not

need to acquire order of

payment;


Leonar

Cristine V. Labe

Rhea Lalong-Isip

AdelinaNizal




Marie Antoinette

Hernandez

Leonora

Gregoria

A. City Plaza

- For the use of City Plaza/Grandstand

First 4 houus during daytime : Php

1,500.00

Additional charge per hour for every

hour thereafter after 6:00 pm :Php

300.00.

- First two (2) hours starting 6:00 pm.

Additional charge per hour for

every hour thereafter : Php 500.00

B. Bulusan nature Park

- Exclusive use of Function Hall per day for

1st three (3) hours : Php 1,000.00

- Every extra hour thereof : Php 100.00

- Cottage, per day : Php 50.00

- Lawn garden, per day : Php 500.00

218

- All facilities : Php 2,000.00

- Entrance Fee per head

Adult/per head : Php 40.00

Child/per head : Php 20.00

- Wall Climbing

Adult : Php100.00

Child : Php 100.00

- Zipline

Adult : Php 150.00

Child : Php 100.00

- Cottage

Big : Php 300.00

Small : Php 200.00

END OF TRANSACTION

(Entrance Fees - subject to change without prior notice)

The following are exempted from payment of the fees for use of city-owned recreational

facilities:

a) Those which involves religious activities

b) Activities related to the City Government projects or programs including officials,

employees and official guests or students

c) Bona-fide residents of Barangay Bulusan

d) Senior citizens

To avail the discounts / exemptions, bring and show student ID / Senior Citizen ID.

219


Name of Department/Office : City Cooperative Development Office Type of Service : How to Organize a Cooperative Service #1

Sched of Availability of Service :Monday-Friday, 8AM-5PM (no noonbreak) Who may avail of the service :Any group interested and capable of

forming a coop Duration : Depends on group’s readiness How to avail the service:


What will service provider do? Person-in-charge Time Fees

1 Group representative visits CCDO, fills up office visitor’s logbook

Interviews client Eleanor V. Collera 2 mins N/A

2 Records necessary information about the group

Eleanor V. Collera 5 mins N/A

3 Provides and explains list of requirements

Eleanor V. Collera 15-30 mins

N/A

4 Discusses on necessary coop orientation and schedule


5 Agrees on orientation schedule 5 mins N/A

6 Group representative and other members attend coop orientation

Conducts orientation Eleanor V. Collera 2-3 hrs

N/A

7 Forwards letter request for Pre-Registration Seminar (PRS) to the CDA with copy to CCCDO

Receives copy of letter, coordinates with the CDA for possible date of PRS

Maria G. Atienza 1 day N/A

8 Coordinates with client for the agreed date of PRS


N/A

9 Makes arrangements with group representative for training needs

Maria G. Atienza 3-5 mins

N/A

10 Group representative and members attend PRS

Conducts PRS Lilia S. Buela or assigned CDA Specialist

4-6 hours

N/A

11 Issues certificates of completion to qualified participants

Lilia S. Buela 2-3 hrs

N/A

12 Follows up group for status of coop formation, assists for any problem


N/A

End of Transaction

220

Name of Department/Office : City Cooperative Development Office Type of Service : How to Request PMES for an Existing Cooperative Service # 2 Sched of Availability of Service : Monday-Friday, 8AM-5PM (no noonbreak) Who may avail of the service :All Active Registered Cooperatives Duration : 8-16 hours How to avail the service:



1 Cooperative representative visits CCDO, logs in office logbook or calls CCDO office

Interviews/gets info from client re: Who will attend the PMES? How many pax?


N/A

2 Informs client on training requirements – start with request letter to the City Mayor


3 Prepares/forwards letter request to the City Mayor cc:City Coop. Dev’t. Officer (CCDO)

Receives office copy of letter, waits for approval/endorsement from the City Mayor and the CCDO

Maria G. Atienza 1-2 days N/A

4 Waits for advice from CCDO

Once approved, coordinates/looks for available CCDO accredited trainor

Eleanor V. Collera 2-5 mins N/A

5 Schedules requested training Eleanor V. Collera 2-5 mins N/A

6 Checks for available possible venue/Prepares for other training needs as counterpart

Coordinates with other possible interested coop training participants who would want to join the training

Maria G. Atienza 30 mins N/A

7 Prepares project proposal as necessary, secures signatories Prepares and processes payable documents

Eleanor V. Collera Maria G. Atienza

2-5 days N/A

8 Confirmed coop participants attend the training

Conducts training CCDO Accredited Trainor

8-16 hrs Agreed minimal reg fee



N/A

End of Transaction

221

Name of Department/Office : City Cooperative Development Office Type of Service : How to Avail Cooperative Mandatory and Optional Trainings Service # 3 Sched of Availability of Service : Monday-Friday, 8AM-5PM (no noonbreak) Who may avail of the service :All Officers of Registered City Cooperatives Duration : As required by RA9520 or by Training Course How to avail the service:




Interviews/gets info from client re: Why request for training? Who will attend the training?


2 Informs client on training requirements – start with request letter to the City Mayor





4 Waits for advise from CCDO

Once approved, coordinates/looks for available CCDO Accredited trainor


N/A

5 Schedules requested training and advises client

Eleanor V. Collera 2-5 mins N/A

6 Advises participants about the schedule/Prepares for training needs as coop counterpart

Checks for available possible venue and other possible counterpart of the City Government of Calapan


7 Coordinates with other possible interested coop training participants


8 Follows up/records total training confirmations




2-5 days N/A


Conducts training CCDO Accredited Trainor




N/A

End of Transaction

222

Name of Department/Office : City Cooperative Development Office Type of Service : How to Avail Cooperative Livelihood Trainings Service # 4 Sched of Availability of Service : Monday-Friday, 8AM-5PM (no noonbreak) Who may avail of the service :All Officers and Members of Registered City Cooperatives Duration : Depends on the Training Course How to avail the service:




Interviews/gets info from client re: Why request for training? Who will attend the training?


2 Informs client on request procedure – start with request letter to the City Mayor





4 Waits for advise from CCDO

Upon approval, coordinates/searches for possible trainor


N/A

5 Discusses training details and reqts with trainor


N/A

6 Checks for available possible venue Maria G. Atienza 15 mins N/A

7 Schedules requested training and informs the client/requestor


N/A

8 Advises participants about the schedule and other details

Coordinates with other possible interested coop training participants


9 Follows up/records total training confirmations




2-5 days N/A


Conducts training TESDA Trainor/ other trainors


12 Issues certificates of completion to participants


N/A

End of Transaction

223

Name of Department/Office : City Cooperative Development Office Type of Service :Consultations/Inquiries about/ Technical Assistance for City Cooperatives Service No. 5 Sched of Availability of Service :Monday-Friday/8AM-5PM (No Noonbreak) Who may avail of the service :Coops/Academe/other Gov’t. Agencies/LGU’s Duration :Depends upon specific need




1 Walks to CCDO, accomplishes visitors’ logbook

Interviews client about the need for requested information/assistance

Eleanor V. Collera/ Maria G. Atienza

5-10 mins

N/A

2 Checks for possible source of information/Calls or coordinates with concerned office/s


10-30 mins

N/A

3 Provides client’s requested information/assistance or Refers to another office for the requested information/assistance


5-15 mins

N/A

End of transaction

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