PROVINCIAL GOVERNMENT OF LEYTE CITIZEN'S CHARTER

1

PROVINCIAL GOVERNMENT OF LEYTE

CITIZEN’S CHARTER

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VISION: “A progressive Province of Leyte with empowered people, living in a sustainable environment with safer, adaptive and disaster-resilient

communities.”

MISSION:

“To enable human, family and community development and empowerment.”

SERVICE PLEDGE:

As public servants, we at the Provincial Government of Leyte firmly commit to serve our clients with utmost degree of responsibility, integrity, dedication and respect.

Lead in upholding the rights of our constituents and serve them to the best of our knowledge, ability and professionalism;

Ensure that clients are provided with quality service fairly, equitably, honestly and responsibly;

Yield quality service and respect to our clients with loyalty and commitment without expecting anything in return;

Treat our clients and value them with dignity especially the elderly, differently abled and marginalized.

Empower our clients under the spirit of teamwork and cooperation among employees in the pursuit of the general welfare and interest of the public and the preservation and protection of the environment.

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OFFICE: PROVINCIAL GOVERNOR’S OFFICE – AICS CENTER FRONTLINE SERVICE:

Availability of Service:

Required Documents: ________________________________

STEP PROCEDURE DURATION OF ACTIVITY PERSON RESPONSIBLE FEES

CLIENT OFFICE / SERVICE PROVIDER

1

Client submit his/ her requirements such as medical abstract, prescriptions, laboratory request, hospital bill, blood result, Certificate of Indigency, Valid ID to the Social Worker, Staff Concerned

The Social Worker /staff concerned interviews asses and validate the documents submitted by the client. The Social Worker/Staff Concerned present submitted documents of the client to Provincial Administrator’s Office for approval of his/her requested assistance. The Social Worker/Staff Concerned received approval of clients from Provincial Administrator's Office and inform the client’s that his/her requested assistance has been approved.

1-2 minutes

1-5 minutes

1-3 minutes

Social Worker/ staff

concerned

Social Worker/ staff concerned

Social Worker/ staff concerned

N/A

N/A

N/A

2

The client receives guarantee note to be presented to the hospitale.g. DWU ACE MEDICAL CENTER. If the requested assistance are available like medicines, laboratory

The Social Worker/Staff Concerned prepares guarantee note

1 -2 minutes

Social Worker/ staff

concerned

N/A

4

examinations, payment of hospital bill, blood assistance. The client receives the medicines

Medical Social Worker facilitate in giving assistance to the client Pharmacist of the hospital provides the needed medicine to the client

1 -2 minutes

Medical Social Worker

N/A

3

The client receives referral letter to be presented Phil. Red Cross for blood assistance.

The Social Worker prepares referral letter to be presented to Phi. Red Cross.

1 -2 minutes

Social Worker

N/A

4

The client receives case findings to be submitted to DSWD Regional Office No. 8 as one of the requirement in availing such assistance.

The Social Worker prepares case finding to be submitted to DSWD Reg. No. 08. The Social Worker or staff concerned forwards approved documents to PSWD for ALOBS and Vouchers preparations. PSWDO staff receives approved documents PSWDO staff concerned prepares ALOBS and Vouchers PSWDO signs ALOBS The Social Worker or staff concerned signed documents from PSWD.

1-5 minutes

1-2 minutes

1-2 minutes

1-2 minutes

Social Worker/Staff

PSWDO Staff

PSWDO Staff

Social Worker/Staff

Concerned

N/A

N/A

N/A

N/A

5

The Social Worker or staff concerned forwarded signed documents to barcoding (DTS), Budget Office, processed, and audited at Acttg. Office From Acctg. Office documents will be forwarded to Provincial Treasurer’s Office for preparation of cheques. Vouchers and cheques will be forwarded to AICS office for signature. SAO signs vouchers and cheques.

1-2 minutes

1-2 minutes

1-2 minutes

Social Worker/Staff

SAO

PSWD Staff

N/A

N/A

N/A

5 The hospitals, dialysis center, funeral parlour, Phil. Red Cross receives the cheques as payment of client’s availed assistance.

PSWDO staff concerned pick-up cheques from Provincial Treasurer’s Office The PSWD staff hand-in AICS cheques to Phil. Red Cross, hospitals, Funeral Parlour.

1-5 minutes

1-2 minutes

PSWD Staff

PSWD Staff

N/A

N/A

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OFFICE: ADMINISTRATIVE SECTION, PROVINCIAL GOVERNOR’SOFFICE

FRONTLINE SERVICE: Issuance of Service Records, Certification of leave credits/ employment; Record/Review Leave Applications, Terminal Leave

Clearances, Office Orders, Retirement

Applications, NOSAs/NOSIs of all provincial employees; Review / Preparation of Personnel Schedules of all offices and hospitals;

Payroll Preparation

Availability of Service: Monday to Friday - 8:00 AM to 5:00PM



CLIENT / APPLICANT OFFICE / SERVICE PROVIDER

1

Client/Employee Submit leave applications, Clearances, office orders

Recording at the logbook

10 – 20 mins

Milagros B. Estudillo

None

2

Receiving clerk forwards to the concerned Incharge

Leave applications of PGO, LLECS, Library , Tax Appeal Leave applications/ Terminal Leave, Clearances of Provl. Employees for review and counter signature

10 – 20 minutes

Lito D. Peñeda

Milagros B. Estudillo Editha E. Cayrel

None

None

3

Then receiving clerk forwards to the concerned

For approval

5 – 10 minutes

Milagros B. Estudillo

None

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OFFICE: ADMINISTRATIVE SECTION, PROVINCIAL GOVERNOR’SOFFICE

FRONTLINE SERVICE: Issuance of Service Records, Certification of leave credits/ employment; Record/Review Leave Applications, Terminal Leave , Clearances, Office Orders, Retirement

Applications, NOSAs/NOSIs of all provincial employees; Review / Preparation of Personnel Schedules of all offices and hospitals; Payroll Preparation





1

AOs/Personnel Incharge of all Provl. Offices and hospitals for submission of Personnel Schedules, NOSAs/ NOSIs

Reviews /Prepares Personnel Schedules for Budget Office Reviews NOSAs/NOSIs for Counter Signature

1 – 2 months

10 – 20 mins.

Editha E. Cayrel

-do-

None

None

2

Concerned employees

Reviews GSIS applications and Service Records for certification/ counter signature

10 – 20 mins.

-do-

None

1

PGO/LLECS employees submit DTRS

Payroll preparation:

- PGO permanent, LLECS casual - PGO casual

1-2 days 1-2 days

Merilor Gontiñas Margarita Villanueva

None None

1 Concerned PGO,LLCES & Tax Appeal Employees

Issuance of Service Records 10 – 20 mins. Merilor Gontiñas/ Pamela Joy Poblete

-do- -do-

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OFFICE: PROVINCIAL GOVERNOR’S OFFICE (HRM Unit)

FRONTLINE SERVICE: Request for Employment Certification

Availability of Service: Monday to Friday (8:00 AM to 5:00PM)

Required Documents: Written request for certification stating the purpose



1. Client submits written request to HR Office

Requesting employee

HRM Office

I – 2 minutes

Anniepeth Catudio, Merilor

Gontiñas

none

2. HR verifies employment status and salary/wage

Requesting employee

HRM Office

5 – 10 minutes

Leslie Paglinawan

(permanent), Cleofe Piga

(casual), Karen Callera (J.O.)

none

3. In charge prepares certificate of employment

Requesting employee

HRM Office

5 – 10 minutes

Leslie Paglinawan, Merilor

Gontiñas, Pamela Joy Poblete

none

4. HRMO reviews and signs certification

Requesting employee HRM Office 2 – 3 minutes Rhodora G. Bonifacio none

5. In charge logs and release certification

Requesting employee

HRM Office

3 minutes

Anniepeth Catudio

none

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OFFICE: PROVINCIAL GOVERNOR’S OFFICE (LEYTE TOURISM AND INVESTMENT PROMOTION CENTER)

FRONTLINE SERVICE: Inquiries on the Province’s tourist destinations

Availability of Service: 8:00 am to 5:00 pm (Mondays to Fridays)

Required Documents: Letter Request



1

Client visits the office or

makes inquiry thru landline

phone or office email address

Office receives the query and

will look for related data an

information.

5 – 10 mins LTIPC Staff None

2

Client will be provided

requested information

Office staff relays / provide

information to the client.


OFFICE: PROVINCIAL GOVERNOR’S OFFICE (LEYTE TOURISM AND INVESTMENT PROMOTION CENTER)

FRONTLINE SERVICE: Availment of the Leyte Province Investment Incentive

Availability of Service: 8:00 am to 5:00 pm (Mondays to Fridays)

Required Documents: Letter Request and the following documents:

(a) Single Proprietorship: (1) Four (4) copies of completed registration forms; (2) A copy of the complete project study of the proposed investment/expansion showing that the project is economically, technically, financially and environmentally feasible and viable; (3) A copy of Business Name Registration; and (4) A copy of audited Financial Statements (if existing).

(b) For Partnership/Corporation: (1) Four (4) copies of completed registration forms; (2) A copy of the complete project study of the proposed investment/expansion showing that the project is economically, technically, financially and

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environmentally feasible and viable; (3) A copy of the Articles of Partnership or Incorporation as approved by the Securities and Exchange Commission (SEC) for partnership, corporation, association and foundation; Implementing Rules and Regulations (IRR) Governing, the Leyte Province Investment Code Page 12 (4) A certified true copy of its Certificate of Registration by the SEC, for corporation, partnership, association and foundation, and its business Name Registration by the Department of Trade and Industry and the Mayor’s Permit; (5) Resolution of the applicant’s Board of Directors, in case of a Corporation authorizing the filing of application; and (6) A copy of audited Financial Statements (if existing).

(c) For Cooperative: (1) Four (4) copies of completed registration forms; (2) A copy of the complete project study of the proposed investment/expansion showing that the project is economically, technically, financially and environmentally feasible and viable; (3) A copy of the Articles of Cooperation as approved by the Cooperative Development Authority (CDA) for cooperatives; (4) CDA Registration; and (5) A copy of audited Financial Statements (if existing).



1

Client files letter of intent

and requirements with the

LTIPC Office

Office staff receives

application and checks its

completeness. Only

applications with complete

requirements shall be

accepted.


2

Applicant pays the filing fee

at the Provincial Treasurer’s

Office.

5 - 10 mins Cashier (1) P 1,000.00 - Small-scale

Enterprise

(2) P 2,500.00 - Medium-

Scale Enterprise; and

(3) P 5,000.00 - Large

Industries

3

The client will wait for his

application to be processed.

LTIPC processes the

application by checking the

documents and also conduct

ocular inspection. If found

10 working days LTIPC Staff None

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not qualified, Leyte

Investment Promotion

Center shall inform the

applicant in writing. If found

qualified, the Leyte


Center forwards the

application

to the Committee for its

deliberation for the

registration of the project or

enterprise

or for the grant of incentives

applied for.

4

The Office will facilitate to

convene the Leyte Province

Investment Committee for

their deliberation and

approval / disapproval of the

application.

10 working days Leyte Province Investment

Committee

LTIPC

None

5

Applicant shall be informed

by the office on the decision

on their application

Once approved by the

Chairperson, the Leyte


Center

within five (5) working days

shall inform the applicant in

writing and delivers the

Certificate of Registration.

The LIPC then informs the

Provincial Treasurer,

5 working days LTIPC Staff None

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the Provincial Assessor, the

Municipal Treasurer and the

Municipal Assessor

where the business

establishment is located, of

such approval for their

information, guidance and

appropriate action.

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OFFICE: PROVINCIAL PLANNING AND DEVELOPMENT OFFICE (PPDO)

FRONTLINE SERVICE:

1. Formulation of development planning documents in coordination with line agencies concerned:

Provincial Development and Physical Framework Plan (PDPFP)

Leyte EconoMICs Marshall Plan

Local Road Network Development Plan (LRNDP)

Local Disaster Risk Reduction and Management Plan (LDRRMP)

Local Climate Change Adaptation Plan(LCCAP)

Provincial Governance Reform Roadmap (PGRR)

Rehabilitation and Protection of Binahaan Watershed as Coping Mechanisms of Vulnerable Ecosystems and Communities

Annual Investment Plans (AIPs) of the Province of Leyte

2. Serves as Chairperson in various local development committees per Local Government Code( e.g., Provincial Land Use Committee) ; sits in various Technical Working Groups

created for special development projects, activities and undertakings and in most cases, as Secretariat thereof (e.g., Provincial Development Council)

3. Data Banking and Data Generation

Provision of Technical Outputs to the NEDA Regional Office’s Quarterly Regional Economic Situation Report (QRES)

Preparation and Updating of Provincial and Municipal Socio-Economic Profiles

Preparation of Annual Reports of the province of Leyte ( e.g., State of Local Governance)

Availability of Service: Monday to Friday (8am-5pm)

Required Documents: Communication Letter/Letter Request



1. Walk-in client or requesting party hands in letter-request to the receiving clerk

1 min Receiving Clerk

2. Receiving clerk forwards letter-request to the PPDC for information and appropriate action

1 min Receiving Clerk

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3. PPDC Notes letter-request and refers it to the PDO IV (Head of Technical Section) for appropriate action

LGUs,

NGAs,

CSOs/NGOs,

Consultants ,

Other public and private institutions

Researchers

PPDO 2 mins PPDC

None

4. PDO IV attends to said request and/or refers it to Technical Staff concerned (Statistician II, Asst. Statistician or Point Person

2 mins PDO IV

5. Technical Staff concerned provides the Client or Requesting Party with the required data or information

20-30 mins Technical Staff/Point Person

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OFFICE: PROVINCIAL BUDGET OFFICE

FRONTLINE SERVICE: PROCESSING AND APPROVAL OF OBLIGATION REQUEST

AVAILABILITY OF SERVICE: MONDAY TO FRIDAY – (8:00 AM TO 5:00 PM)

REQUIRED DOCUMENTS: DTS (DOCUMENT TRACKING SYSTEM)

STEP

PROCEDURE DURATION

OF

ACTIVITY

PERSON RESPONSIBLE FEES CLIENT/APPLICANT OFFICE/SERVICE PROVIDER

1

CLIENT FILES REQUEST WITH

THE RECEIVING CLERK

ACCOMPANIED BY A DTS NO.

RECEIVE AND RECORD OBLIGATION REQUEST FOR

PROCESSING 1-3 MINS.

ELIZALDE BODO

DEMSON DIAZ NA

2 POSTING OF OBR IN THE BUDGET SYSTEM

(eBUDGET) 5 MINS.

MARIETA VICENTILLO

LYN RAMA

SOLEDAD GASPAY

ROMEO ABALOS

NA

3 CONTROL OF OBR AS TO EXISTENCE OF

APPROPRIATION 5 MINS.

MARIETA VICENTILLO

LYN RAMA

SOLEDAD GASPAY

ROMEO ABALOS

NA

4 APPROVAL OF OBR 2 HRS.

MARIA GINA HIPE

TESS DE GUZMAN

ROMEO ABALOS

NA

5 RECORD AND RELEASE OF APPROVED OBR TO

PROVINCIAL ACCOUNTING OFFICE 30 MINS.

MAY JOY CASTROVERDE

MARY ANN LAZARTE

DEMSON DIAZ

NA

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OFFICE: PROVINCIAL BUDGET OFFICE

FRONTLINE SERVICE: EXAMINE & EVALUATE ANNUAL BUDGETS & SUPPLEMENTAL BUDGETS OF 40 MUNICIPALITIES AND 1 COMPONENT CITY OF THE PROVINCE


REQUIRED DOCUMENTS: ANNUAL BUDGETS & SUPPLEMENTAL BUDGETS AND THEIR SUPPORTING DOCUMENTS

STEP

PROCEDURE DURATION OF

ACTIVITY PERSON RESPONSIBLE FEES

CLIENT/APPLICANT OFFICE/SERVICE PROVIDER

1

SUBMIT ANNUAL BUDGET /

SUPPLEMENTAL BUDGET

APRROVED BY SB & LCE

RECEIVE ANNUAL BUDGET / SUPPLEMENTAL

BUDGET FOR REVIEW 20 MINS.

SONIA LANZADERAS

CATHERINE MEDINO NA

2

-PRELIMINARY REVIEW OF ANNUAL BUDGET /

SUPPLEMENTAL BUDGET

-DRAFT LETTER REVIEW

AB – 2 WEEKS

SB – 2 DAYS

TESS DE GUZMAN

ROMEO ABALOS

DOMINGA PAPIONA

PATRIO BARCA

NA

3 RECOMMEND FOR APPROVAL OF ANNUAL BUDGET

/ SUPPLEMENTAL BUDGET 1 DAY

PBO MARIA GINA HIPE

LOCAL FINANCE COMMITTE NA

4

ENDORSE REVIEWED ANNUAL BUDGET /

SUPPLEMENTAL BUDGET TO SANGGUNIAN

PANLALAWIGAN FOR FINAL REVIEW

15 MINS. SONIA LANZADERAS NA

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OFFICE: PROVINCIAL TREASURER’S OFFICE FRONTLINE SERVICE: PAYMENT OF TAXES, FEES AND CHARGES

Payment of Taxes 1.1. Transfer Tax 1.2. Tax on Sand and Gravel 1.3. Real Property Tax 1.4. Professional Tax 1.5. Annual Fixed Tax on Delivery Trucks/Vans 1.6. Franchise Tax

Payment of Fees and Charges 1.1. Issuance of Provincial Permit Fee 1.2. Certification Fee, Verification fee, other Fees and Charges

1.2.1. Issuance of Sand and Gravel Tax Clearance (Certification) to Contractors 1.2.2. Issuance of Real Property Tax Clearance (Certification)

Availability of Service: Required Documents: TAXES:

TRANSFER TAX a. Deed of Transfer (Deed of Absolute Sale / Deed of Extra-Judicial Settlement) b. Tax Clearance Certificate of Non-Tax Delinquency (original copy of MTO) c. Official Receipt of Latest Payment d. Latest Tax Declaration e. Certificate of Non-improvement f. Certificate Authorizing Registration (BIR) g. Original copy of Title if Titled Property h. Certification from DAR if covered by CARP i Special Power of Attorney if agent

TAX ON SAND AND GRAVEL a. Photocopy of Mayor’s Business Permit b. Field Inspection Report c. Approved Order of Payment from PENREO d. Latest Tax Declaration of Real Properties

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e. Sworn Statement of all properties that are being used in the conduct of business f. Official Receipt of Latest Payment g. ISAG Permit h. Brgy. Resolution of No Objection i. Book of Accounts with signature of the Brgy. Captain

REAL PROPERTY TAX a. Previous year’s Official Receipt b. Latest Tax Declaration

ANNUAL FIXED TAX ON DELIVERY TRUCKS AND VANS (no required documents)

FRANCHISE TAX

a. Accomplished Annual Tax Return Form or Certificate of Gross Sales Income b. Book of Accounts for the preceding year FEES AND CHARGES: PAYMENT OF PROVINCIAL PERMIT FEE (SAND & GRAVEL) a. Order of Payment from the Sand and Gravel Task Force (PENREO) b. Official Receipt of Payment of Tax on Sand and Gravel if renewal

CERTIFICATION FEE a. Order of Payment from the Provincial Assessor’s Office SAND AND GRAVEL: Issuance of Sand and Gravel Tax Clearance (Certification) to Contractors a. Official Receipts from Permittees b. Latest Official Receipt of Tax on Sand and Gravel from Permittees c. Disbursement Voucher d. Program of Work e. Certification from Permittee where materials procured

REAL PROPERTY TAX CLEARANCE (Certification) a. Official Receipt of Latest Payment (current year)

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b. Latest Tax Declaration VERIFICATION FEE a. Order of Payment from the Provincial Assessor’s Office

STEPS/PROCEDURE DURATION OF

ACTIVITY PERSON RESPONSIBLE

FEES

CLIENT / APPLICANT OFFICE / SERVICE

PROVIDER

Transfer Tax

1. Present the

documents needed

1. Assess and compute

tax

15 minutes

Joan Florlyn S. Justisa

RCC-II

George D. Bautista

AA-VI

or Other Operation

Personnel

3/8 of 1% of fair

market value or

consideration

whichever is higher

2. Pay the computed

Tax

2. Receive payment

and issue Official

Receipt

5 minutes

Luz C. Cordero

Admin. Officer I

(Window 2)

3. Prepare certificate

of payment

10 minutes


RCC-II

4. Examine the

documents and sign

Certification

Joan Florlyn Justisa

RCC-II

or

George D. Bautista

AA-VI

5. Review and initial Christine Q. Bodo

LTOO-IV

6. Approval of

certification 5 minutes

Ruth Y. Surpia

Acting Provincial

Treasurer

3. Receive the

approved

certification

7. Release of

Certification 1 minute Joan Florlyn S. Justisa

RCC-II

20

Tax on Sand and

Gravel

1. Present the

documents needed

1. Assess, review and

initial

20 minutes

Wendy Joy C. Almarines

AA-I

Christine Q. Bodo

LTOO-IV

Quarry Tax Php 20 /

cubic meter

Commercial Php 30 /

cubic meter

Industrial Php 40 /

cubic meter

2. Approve and sign

Order of Payment 5 minutes

Ruth Y. Surpia

Acting Provincial

Treasurer

2. Receive the

approved Order of

Payment

3. Release Order of

Payment

1 minute


AA-I

Christine Q. Bodo

LTOO-IV

3. Pay the amount

indicated in the Order

of Payment

4. Receive payment

and issue Official

Receipt

5 minutes

Luz C. Cordero

Admin. Officer I

(Window 2)

Real Property Tax

1. Present the

documents needed

1. Compute the Tax

Due

10 minutes

Operation Personnel 1% of Assessed Value

– Basic

1% of Assessed Value

- SEF

2. Pay the computed

Tax

2. Receive payment

and issue Official

Receipt

Luz C. Cordero

Admin. Officer I

(Window 2)

Franchise Tax

1. Secure & accomplish

Annual Tax Return

Form (PTO Form No.1)

or present a Certificate

of Gross Sales Income

1. Approve Annual Tax

Return or Certificate of

Gross Sales Income 10 minutes

Christine Q. Bodo

LTOO-IV

Purificacion Z. Avorque

LTOO-III

50% of 1% from gross

annual receipts of

preceding calendar

year.

In case of newly

started business, it

shall not exceed

1/20th of 1% of the

capital investment.

2. Pay the computed

tax

2. Issue Billing

Statement 10 minutes


RCC-II

3. Receive payment &

Issue Official Receipt &

copy of Annual Tax

5 minutes

Luz C. Cordero

Admin. Officer I

(Window 2)

21

Return / Cert. of Gross

Sales Income

Provincial Permit Fee 1. Pay the computed

tax

1. Receive payment &

Issue official receipt 5 minutes

Luz C. Cordero

Admin. Officer I

(Window 2)

Php 50.00

Certification Fee 1. Pay the certification

fee

(Property Holdings, No

Property Holding, No

Improvement, etc.)

1. Receive payment

and issue official

receipt 5 minutes

Susan L. Dela Peña

Admin. Asst. II

(Window 3)

Php 16.00

Issuance of Sand and

Gravel Tax Clearance

(Certification) to

Contractors

1. Present the

documents needed

1. Examine the

documents 10 minutes


AA-I

Christine Q. Bodo

LTOO-IV Php 16.00

2. Pay certification fee 2. Prepare Certification

of Payment 5 minutes

3. Review and Initial 5 minutes

4. Approve and sign

Tax Clearance 5 minutes

Ruth Y. Surpia

Acting Provincial

Treasurer

3. Receive Tax

Clearance

5. Release Tax

Clearance 1 minute


AA-I

Real property Tax

Clearance

(Certification)

1. Present the

documents needed

1. Examine the

documents 10 minutes

Operation Personnel

Php 16.00

2. Pay certification fee 2. Prepare Certification

of Payment 5 minutes


Christine Q. Bodo

LTOO-IV

4. Approve and sign

Tax Clearance 5 minutes

Ruth Y. Surpia

Acting Provincial

Treasurer

3. Receive Tax

Clearance

5. Release Tax

Clearance 1 minute


AA-I

22

Verification Fee 1. Pay the verification

fee

1. Receive payment

and issue official

receipt

5 minutes

Susan L. Dela Peña

Admin. Asst. II

(Window 3)

Php 10.00

Issuance of Sand and Gravel

Tax Clearance (Certification)

to Contractors

1. Assess and compute tax 10 minutes Wendy Joy C. Almarines

AA-I

Christine Q. Bodo

LTOO-IV

2. Receive payment and issue

Official Receipt 5 minutes

3. Prepare Certification of

Payment 5 minutes


5. Approve and sign Tax

Clearance 5 minutes

Ruth Y. Surpia

Acting Provincial Treasurer

3. Receive Tax Clearance 6. Release Tax Clearance 1 minute


AA-I

23

OFFICE: PROVINCIAL ASSESSORS OFFICE

FRONTLINE SERVICE:


REQUIRED DOCUMENTS:

STEP APPLICANT/ CLIENT OFFICE ACTIVITY DURATION OF

ACTIVITY FEES & CHARGES PERSON-IN-CHARGE

REQUEST FOR CERTIFIED TRUE COPY OF TAX DECLARATION/ CERTIFICATION OF PROPERTY LANDHOLDINGS

1 Proceed to the Provincial Assessor's Office.

In-charge of Records will provide the client with a short briefing on the service and its requirements.

For Complex Transaction - Three

(3) Days; For Simple

Transaction - One (1) Day

Faro M. Bitangjol

2 Submit the needed documents to the Information Officer/In-Charge of Records

Receive and review submitted documents. Router request and give to the verifier.

Faro M. Bitangjol

3

Verify request in the Records of Assessment.

VERIFIERS: Nestor M. Abella Juanito L. Hernandez Sereno F. Balaga Antonio Bibar

24

4 Show the client the tax declaration/s to be photocopied, proceed to the photocopying/ typing of the certification. Tell client to pay certification fee at Provincial Treasurer's Office.

Faro M. Bitangjol Erika Petilla Marjorie Tan Nicolas Valentine Florida B. Naldo Rosario E. Gotico Sherica Navarro Analyn Fuentes Mayshyl Miralles

5

Proceed to the Provincial Treasurer's Office to pay fees.

The Provincial Treasurer's Office will issue an official receipt. Certification Fee = P 26.00; Certified Xerox Copy/TD = P26.00. Provide Documentary Stamps per certification and per Certified True Copy of Tax Declaration.

Certification Fee = P26.00; Certified Xerox

Copy/TD = P26.00

Susan Dela Peña (PTO OFFICE)

6 Client will submit to the Information Officer of the Provincial Assessor's Office the Official Receipt from PTO and Doc. Stamps

Tell client to wait for approval of the document.

Faro M. Bitangjol

7

Submit documents for approval of the Head of Office or Authorized representative.

Robledo, Milagros

8

Release the CTC/Certification to the client. Assigned/Concerned Verifier

25

STEP APPLICANT/ CLIENT OFFICE ACTIVITY DURATION OF ACTIVITY FEES & CHARGES PERSON-IN-CHARGE

REQUEST FOR ANNOTATION OF BAILBONDS, LIENS & ENCUMBRANCES

1

Proceed to the Provincial Assessor's Office.

In-charge of Records will provide the client with a short briefing on the service and its requirements.

For Complex Transaction - Three (3)

Days; For Simple Transaction

- One (1) Day

Faro M. Bitangjol

2 Submit the needed documents to the Information Officer/ In-Charge of Records Router request and give to verifier.

Faro M. Bitangjol

3

Verify request in the Records of Assessment.

VERIFIERS: Nestor M. Abella Juanito L. Hernandez Sereno F. Balaga Antonio Bibar Faro M. Bitangjol Erika petilla Marjorie Tan Nicolas Valentine Florida B. Naldo Sherica Navarro Rosario E. Gotico Mayshyl Miralles Analyn Fuentes

4 Tell Client to pay at Prov'l. Treasurer's Office

26

5 Client will proceed to the Provincial Treasurer's Office to pay fees. The Provincial Treasurer's Office will issue

an Official Receipt.

Annotation Fee at PTO is P10.00 per Transaction Susan Dela Peña (PTO OFFICE)

6 Client will show the official receipt to the Information Officer

Annotate in the Assessment Records and Tax Declarations.

Assigned/Concerned Verifier

7 Submit for approval to the Dept. Head or authorized representative.

Faro M. Bitangjol

8

Record transactions in the Logbook. Release copy of the client, retain one copy for office file.


STEP APPLICANT/ CLIENT OFFICE ACTIVITY DURATION OF

ACTIVITY FEES & CHARGES PERSON-IN-CHARGE

REQUEST FOR APPROVAL OF TRANSACTIONS; CANCELLATION OF TDs OF NON-EXISTING BLDGS.; ISSUANCE OF NEW TDs; TRANSFER OF TDs; RE-CLASSIFICATION

1

Proceed to the Provincial Assessor's Office. Submit transactions to assigned Technical Supervisor.

Provide the client with a short briefing on the service and its requirements.

For Complex Transaction - Three (3)

Days; For Simple Transaction

- One (1) Day

Technical Supervisors: Engr. Virgilio R. Nayra Socorro Louis V. Alminar Milagros H. Aguilar Daniel Mendoza

27

2 Submit transactions to the assigned verifiers for verification in the records of assessment, for approval of the Division Chief. Tell Client to pay Verification Fee at the Provincial Treasurer's Office.


3 Proceed to the Provincial Treasurer' Office to pay Verification Fee. Submit Official Receipt to Assigned Verifier

at Provincial Assessor's Office.

Verification Fee = P10.00

Susan Dela Peña (PTO OFFICE)

4

Submit to the Technical Supervisors for re-checking and evaluation.

Technical Supervisors: Engr. Virgilio R. Nayra Socorro Louis V. Alminar Milagros H. Aguilar Diane Serna Daniel Mendoza

5 After re-checking and evaluation by technical supervisors then submit for approval to the Department Head.

Milagros F. Robledo / Assigned Technical Supervisor

6 If approved, seggregate copies for municipal, provincial and owner's file. If disapproved, technical supervisors will notify the client why transaction/s was disapproved.


28

7

Release transaction/s to the client.


STEP APPLICANT/ CLIENT OFFICE ACTIVITY DURATION OF ACTIVITY PERSON-IN-CHARGE

REQUEST FOR OCULAR INSPECTION; RE-APRAISAL

1

Proceed to the Provincial Assessor's Office. Submit request to the Secretary of the Provincial Assessor.

Received letter request and submit the same to the Dept. Head

Approved request within three (3) days to five (5) days

provided all documents are in order

Faro M. Bitangjol

2 Dept. Head will read request and make an office order to Appraisal Committee to ocularly inspect request for appraisal. Appraisal Committee: Milagros F. Robledo;

Engr. Noel Kent O. Loteyro; Diane Serna Daniel Mendoza

3

Appraisal Committee will submit Resolution for approval of the Board.

Appraisal Committee: Milagros F. Robledo; Engr. Noel Kent O. Loteyro; Diane Serna Daniel Mendoza

29

4

Approval of Resolution. Provincial Assessor; Provincial Treasurer, Provincial Engineer .

5

Release Resolution. Appraisal Committee: Milagros F. Robledo; Engr. Noel Kent O. Loteyro; Diane Serna Daniel Mendoza

30

OFFICE: PROVINCIAL DISASTER AND RISK REDUCTION AND MANAGEMENT OFFICE



FRONTLINE SERVICE: Conduct Capacity Building Training to LGUs and other Stakeholders on Disaster Preparedness



1

Submit a letter requesting for a training (BLS/SFA, WASAR, MOSAR)

Scheduling of training activities

5 days

PDRRMO PERSONNEL

NONE

FRONTLINE SERVICE: Augmentation/Deployment of personnel during activities/ emergencies/ rescue operations



2

For deployment/augmentation of planned activities, submit a request letter

For emergencies, call PDRRMO hotline:0917 707 3787 / (053) 832 - 5094

Scheduling of activities

5 days

PDRRMO Response Team

NONE

31

OFFICE: PROVINCIAL POPULATION OFFICE

FRONTLINE SERVICE: External Services thru conduct of Pre - Marriage Orientation and Counseling (PMOC) Services

Availability of Service: Schedule set by local Municipal PMOC Teams

Required Documents: Application of Marriage License for the issuance of Certificate of Compliance/Certificate of Marriage Counseling

Step Procedure Duration of Activity Person

Responsible

Fees Client/Applicant Office/Service

Provider

1 . Application for

Marriage License

1. Contracting parties apply for a marriage license at the Local Civil Registry (LCRO)

2. LCR informs the contracting parties of the requirements in applying for a marriage license including attendance to the Pre Marriage Orientation Session; and

3. Directs contracting parties to the P,OC Secretariat to get schedule of PMOC session

4. Contracting parties with one or both parties who are 18 -25 years old, are informed that they are also required to attend Pre-Marriage Counseling Session.

30 mins. MCLR PMC Fee varies for every

MLGU

Would- be couples

applying for marriage

license.

LCRO

32

2. Registration for the

PMOC Session

3. Pre-Marriage

Orientation Session

1. Contracting parties register for a PMO Session at the City/Municipal Population Office which serves as the Secretariat

2. City/Municipal Population Office administer the Marriage Expectation Inventory Form (MEIF) to the contracting parties; and

3. Provides the schedule for the PMO Session to the contracting parties and schedule of PMC Session for contracting parties w/ one or both parties who are 18-25 years old.

1. All registered contracting parties must personally attend their scheduled session.

2. The PMO Session is conducted by the PMOC Team Members for a minimum of four (4) hours.

30 mins.

4 hours

Mun. Population

Officer/Worker

Mun. PMOC Team

members

Would- be couples


license.

Would- be couples


license.

MPO/W

MPO/W, MHO, MSWDO,

MLCRO.

MNAO, MAO

33

3a. Pre Marriage

Counseling Session

3. Contracting parties that completed the PMO session will be given a Certificate of Compliance to be submitted to the LCRO as part of the requirements for application of marriage license

4. For contracting parties w/ one or both parties who are 18-25 years old, they will have to undergo the PMC Session. Other couples may also attend the PMC session of their own will or as recommended by the PMOC Team.

1. For contracting parties with one or both parties who are 18-25 years old, they must personally attend the scheduled session.

3 hours.

Accredited

Marriage

Counselor

18-25 years old

applicants for marriage

license

MSWDO

34

4. Submission of

Certificate of

Compliance and

Certificate of

Marriage Counseling

(if required)

2. The PMC Session is conducted by the accredited PMOC Counselor for a minimum of three (3) hours.

3. Contracting parties that completed the PMC session will be given a Certificate of Marriage Counseling to be submitted to the LCRO as part of the requirements for application of marriage license.

1. All contracting parties must submit, together with the other requirements, the Certificate of Compliance and the Certificate of Marriage Counseling (if required) to the LCRO to obtain their Marriage License

15 mins.

MLCR

Would-be couples


license

MLCRO

35


FRONTLINE SERVICE: Conduct of population development seminars/trainings

Availability of Service: Monday to Friday 8:00AM-5:00 PM

Required Documents: Letter request from MPO/W of MLGU


Responsible


Provider

1

2

3

4

5

5

Prepare and submit project

proposal to Prov’l. Governor’s

Office for the approval of the

LCE.

Prepare PRs required for the

conduct of the activity.

Prepare letter of invitation to

proper/ concerned authority,

partners and organization

Coordinate to proper

authority, partners and

organizations the schedule of

orientation/ seminar/ training

Distribute program to proper

authority, partners and

organization

Conduct of orientation /

seminar/ training

1 week

2 weeks

3 hours

1 day

3 hours

1 – 3 days

PPO

PPO Staff

PPO Staff

PPO Area

Coordinator

PPO / Area

Coordinator

PPO / Area

Coordinator

None

-

MLGUs/MPO/Ws/

Brgy. Population

Volunteers

PPO

36


Frontline Service: Technical assistance rendered to programs partners


Required Documents: Letter request from MPO/W or MLGU


Responsible


Provider

1

2

3

4

Office receives request for

technical assistance, invitation

to trainings/ orientation

Review and approve the letter

request

Prepare and submit travel

order for approval

Provide technical assistance

requested/ needed by the

LGU.

1-3 mins

1 day

1 hour

1-3 days

Receiving Clerk

PPO

PPO/Area

Coordinators

PPO/ Area Coordinators

-None MPO/Ws of 41 LGUs of

Leyte

PPO

37


Frontline Service: Population Data and Information management services


Required Documents: Letter request from requesting individual/ organization

Step Procedure Duration of the

Activity

Person

Responsible

Fees Client/Applicant Office/ Service

Provider

1

2

Client registers in the visitor’s

logbook and indicate his/ her

purpose

Client discusses the details of

request/s to concerned staff

5 mins

5 mins

PPO staff

PPO/ Area Coordinator

None Students/ private

individuals / partner

agencies

PPO

3

Provide the information/ data

requested if available, if not

available refer the client to

concerned department/

agency.

10 mins

PPO staff

38


Frontline Service: Issuance of Service records / Net Take Home Pay / Certificate of Employment


Required Documents: Letter request from requesting individual

Step Procedure Duration of the

Activity

Person

Responsible

Fees Client/Applicant Office/ Service

Provider

1

2

3

Client registers in the visitor’s

logbook and indicate his/ her

purpose and hand-in formal

request

Client discusses the details of

request/s to concerned staff

Provide the requested

document ( if available)

5 mins

5 mins

30 mins. To 1 hour

PPO staff

PPO staff

Concerned PPO staff

None Current/ Former

employees of the office

PPO

39

OFFICE: LEYTE PROVINCIAL JAIL

FRONTLINE SERVICE: PERSONS DEPRIVED OF LIBERTY (PDLs) VISITATION

Availability of Service: Monday to Friday (8:00 am to 12:00 nn – 1:00 pm to 3:00 pm)

Required Documents: MARRIAGE CONTRACT and/or COURT ORDER


CLIENT OFFICE / SERVICE PROVIDER

1.

Log at the official visitor’s logbook

Issue visitor’s ID and secure the things that are prohibited inside the jail premises.

One (1) hour for non -

conjugal Visitors 48 hours to conjugal visitors if he/she decides to stay in jail premises

Sgt. of the Guard including Female Searching guards.

NO FEES INVOLVED.

(For reason of the present Health

Emergency due to COVID-19 pandemic, this activity was temporarily

set aside.)

2. Present the things to be brought inside for inspection and security.

Inspect the things to be brought inside, include body search and confiscate all or any illegal contrabands.

Three (3) minutes

Augmentation Guard with the Female Searching guards.

3. Early morning exercise of inmates Form from their cells, bring to the front portion (sunning area) and make a disciplined formation of inmates.

Thirty (30) minutes

Guard on duty

4. Attendance for morning moving peeptalk meetings Outside of their cells, without noise and arranged themselves at the sunning area.

One (1) hour every Monday

Sgt. of the Guard

40

OFFICE: Sangguniang Panlalawigan

FRONTLINE SERVICE: Issuance of Certified Photocopies of SP Resolutions

Availability of Service: Monday-Friday 8:00 AM-5:00 PM




1. Submit letter request NGAs, PLGUs, All City and

Municipalities, NGOs, POs,

CSOs, Media

SP Records Section 1 minute Vilma T. Eamiguel

2. Approved by SP Secretary NGAs, PLGUs, All City and


CSOs, Media

Secretary to the Sanggunian 5 minutes Florinda Jill S. Uyvico

3. Payment of Certification

Fee

NGAs, PLGUs, All City and


CSOs, Media

Provincial Treasurer’s Office 10 minutes Cashier P 11.00/page

4. Submit receipts to records

personnel



CSOs, Media


5. Release of requested

document



CSOs, Media

SP Records Section 10 minutes Vilma T. Eamiguel

41


FRONTLINE SERVICE: Issuance of Certified Copies of Official document





1. Submit letter request NGAs, PLGUs, All City and


CSOs, Media


2. Approved by SP Secretary NGAs, PLGUs, All City and


CSOs, Media

Secretary to the Sanggunian 5 minutes Florinda Jill S. Uyvico

3. Payment of Certification

Fee



CSOs, Media

Provincial Treasurer’s Office 10 minutes Cashier P16.00/page

4. Submit receipts to records NGAs, PLGUs, All City and


CSOs, Media


5. Release of documents NGAs, PLGUs, All City and


CSOs, Media

SP Records Section 10 minutes Vilma T. Eamiguel

42


FRONTLINE SERVICE: Approval of Annual/Supplemental Budget and Annual/Supplemental Investment Plan


Required Documents: 15 copies of Annual or Supplemental Budgets and Annual /Supplemental Investment Plan



1. Submission of ABs / SBs

and AIPs

All LGUs of the Province SP Records 5 minutes Vilma T. Eamiguel

2. Endorsed to Local Finance

Committee (LFC)

for Review

All LGUs of the Province LFC thru Provincial Budget

Office

4 to 6 weeks PBO/.PPDO/PTO

3. Calendar in the Agenda for

Session with review letter

from LFC

All LGUs of the Province SP Secretariat

1 week

Naomi Monge &

Joventino Isidro, Jr.

4. ABs / SBs and AIPs Taken

up on Session

All LGUs of the Province Sangguniang Panlalawigan SP Members

5. Releasing of SP Resolution

on Action Taken


43


FRONTLINE SERVICE: City / Municipal Ordinance Review / Approval


Required Documents: 15 copies of City/Municipal Ordinance for Review/Approval



1. Submission of City /

Memorandum Ordinances


2. Endorse to Provincial Legal

Office for review

All LGUs of the Province Provincial Legal Office (PLO) 7 to 14 days Atty. Jose Raymund Acol

Asst. Provincial Legal Officer

3. Calendar in the Agenda

with Review from PLO

All LGUs of the Province SP Secretariat 1 week Naomi L. Monge & Joventino

Isidro Jr.

4. City / Municipal

Ordinances Taken up in

Session

All LGUs of the Province Sangguniang Panlalawigan SP Members

5. Releasing of SP resolution

– Records personnel


44


FRONTLINE SERVICE: Accreditation of NGOs, POs and CSOs


Required Documents: 15 Copies of Application, Registration with SEC/DOLE/CDA, Profile, Sworn Statement on Non Partisanship, Accomplishment and Financial Reports



1. Submit request for

accreditation with complete

requirements

NGOs, POs and CSOs SP Records 5 minutes Vilma T. Eamiguel

2. Calendars in the Agenda

for Approval

NGOs, POs and CSOs SP Secretariat 1 week Naomi L. Monge & Joventino

Isidro Jr.

3. Application for

Accreditation Taken up In

Session

NGOs, POs and CSOs Sangguniang Panlalawigan SP Members

3. Release of SP resolution an

d Certificate of Accreditation

NGOs, POs and CSOs SP Records 5 minutes Vilma T. Eamiguel

45


FRONTLINE SERVICE: Request for Posting on Bulletin Boards


Required Documents: Request for posting and documents to be posted



1. Submission of documents

for posting

Various agencies SP Records Section 1 minute Vilma T. Eamiguel

2. Approved by Vice

Governor

Various agencies Office of the Vice Governor 5 minutes Atty. Carlo P. Loreto

Vice Governor

3. Posted at SP Bulletin Board Various agencies SP Records Section

1 minute

Vilma T. Eamiguel

4. Release of Certification of

Posting

Various agencies SP Records Section 15 days Vilma T. Eamiguel

46

OFFICE: PROVINCIAL ENGINEERS OFFICE

Vision: Provincial Engineering Office aspires for sustainable and quality infrastructure programs that respond to the general economic

development thrust of Province of Leyte and thereby improved the quality of lives of its constituents.

Mission: To be professional steward of infrastructure development program, through effective and efficient project prosecution and its

maintenance, attune with the economic development plan of the Province.

Availability of the Service:

1. Request for Program of Work and Estimates, for Infrastructure, Water System and other Structures.

Required Documents:

Letter Request, Resolutions approved by the Governor or his Authorized Officials.



Present approved letter

request, Resolutions to the

receiving clerk.

LGUs

NGAs

NGOs

Received, Records and forwarded the

said request to the Head of Office for

his/her perusal and further action.

1 minute Receiving Clerk

Refers to the concern Technical

Person or Concerned Division Chief

for assignment, evaluation and

further action.

5 minutes Division Chief, Planning and

Design

Assign personnel for site Technical

Evaluation, Field Survey

2 minutes Technical Engineers

(Field Engineers)

Derivation of all field data to

formulate; Cost Estimate and quantity

of the proposed project.

1-3 days Planning Chief,

Technical Engineers

Draftsmen

Reviews and recommend for the

approval of the Head Office.

3-5 days Division Chief, Planning and

Design

47

Release of Documents to

the requesting party(not

funded by the Province)

If approved by the Department Head,

the Office release to the requesting

party all relevant documents.

30 minutes Releasing Clerk

If Funded by the Province Prepare and endorsement and

Transmitted to the Office of the

Governor for approval.

2 minutes Department Head

If approved, the Chief of Programming

will proceed with the procurement

process as required in the

Procurement Act.

3-5 days Division Chef/ Clerk

Availability of the Service:

II. Request for Billing and Project / Evaluation addressed to the Provincial Engineer.

Required Documents:

Letter Request for Billing and Project /Evaluation addressed to the Provincial Engineer.



Present Constructors’

request for Billing and

Progress Evaluation

Received, Records and forwarded the

said request to the Head of Office for

his/her perusal and further action.

1 minute Receiving Clerk

Refers to the concern Technical

Person or Concerned Division Chief

for assignment, evaluation and

further action.

5 minutes Technical Engineer

Coordinate the with

Technical Evaluation Team

for any further action

Assign personnel for site Technical

Evaluation, schedule and conduct site

inspection

1 day Chief, Construction

Division

Prepare Technical Evaluation Report

and submitted to the Head of Office

for his information and further action.

2 days Division Chief, Technical

Engineers

48

If approved, request is remanded to

the Procurement and Billing section

for preparation of payment

Documents

3 days Technical Engineer/ Clerk

Payment Documents is processed

upon approval and signatures of the

Head of Office.

30 minutes Department Head

Consult with DTS personnel

on the status of payment

Information as the Progress and

status of payment can be consulted

with DTS personnel.

as the need arises M.I.S. Clerk

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OFFICE: PROVINCIAL ACCOUNTANT’S OFFICE

FRONTLINE SERVICE: Accounting services:

1. Prepare financial statements and reports.

2. Review supporting documents attach to various claims.

3. Determine completeness of requirements and compliance with existing accounting and auditing rules and regulations.

Availability of Service: Monday to Friday (Office Hours)

Required Documents: Financial Statements, COA Circular 2012-001 and other documentary requirements needed.

STEP PROCEDURE DURATION OF

ACTIVITY

PERSON RESPONSIBLE FEES

CLIENT / APPLICANT OFFICE / SERVICE

PROVIDER

Processing of :

1. Vouchers 2. Payrolls

. Internal and External

(Employees & Payees)

PACCO

Ranging from

1 to 10 days

Processing section

personnel

NONE

Remittance of statutory

obligations

Statutory Institutions :

GSIS, BIR, PHIC , HDMF

& Cooperatives)

PACCO

Every 10th of the

following month

Remittance section

personnel

NONE

Preparation and

computation of

RPT/SAG share of

Barangays &

Municipalities

Barangays and

Municipalities within

the Province of Leyte

PACCO

Semi-annual

Bookkeeping section

personnel

NONE

Preparation of Financial

Statements and Reports

COA, DILG, DBM , PLGU

and other oversight

agencies

PACCO

Monthly and Annual

reports

Bookkeeping section

personnel

NONE

66

OFFICE: PROVINCIAL HEALTH OFFICE- LEYTE

FRONTLINE SERVICE: DISTRIBUTION OF COMMODITIES AND LOGISTICS

AVAILABILITY OF SERVICE: MONDAY TO FRIDAY (8:00AM TO 5:00PM)

REQUIRED DOCUMENTS: INVENTORY , REPORTS (IF NECESSARY)

STEP

PROCEDURE

DURATION OF ACTIVITY

PERSON RESPONSIBLE FEES CLIENT/APPLICANT OFFICE/SERVICE PROVIDER

1 Fill-up logbook. Specify purpose and location. Front desk 1 minute Client NONE

2 Interview client. Provincial Health Office - technical section

1 minute Technical section personnel NONE

3 Look for the assigned Technical Program Coordinator/s as per request of client

Provincial Health Office - technical section

1 minute Technical section personnel NONE

4. Program Coordinator will ask what commodities or logistics the client need. The former will also ask for an inventory or report if needed or necessary.


2-3 minutes Technical section

personnel/ Program coordinator

NONE

5 Give the needed commodity or logistic to the client if available. Provincial Health Office - technical section

3-5 minutes Technical section


NONE

6 Let the client sign the Requisition Inventory Slip (RIS) and give the client a copy.


1 minute Technical section


NONE

83

Office: PROVINCIAL LEGAL OFFICE Front line Service: Availability of Service: 5 days a week, 8:00 am to 5:00 pm Required Document:

ACCOMPLISHMENT REPORT OF THE FRONT LINERS

Step PROCEDURE Duration of activity Person Responsible Fees

Client/Applicant Office/ Service Provider

Clearance All employees of the

Provincial Government

of Leyte

All Judicial Employees

of the Province of

Leyte

Provincial Legal Office

5- 10 minutes

Verification and

validation in employees

records

Indorsement for

signature or ICO /

Authorized Rep.

Release

Receiving Clerk

/Records

validation/verificati

on and countersign

ICO or authorized

representative for

approval and

signature

Receiving Clerk

/Records

For release

Php 50.00

Client to present O.R. of

payment from the

Provincial Treasurer’s

Office

Certificate of No Pending

Administrative Case

All employees of the


of Leyte

Provincial Legal Office 5-10 minutes

Verification and


records

Receiving Clerk

/Records


on and countersign

Php10.00 only.

Client to present O.R. of

payment from the

Provincial Treasurer’s

Office

84

Encoding and printing

certification

Indorsement for

signature of ICO/Auth

Rep

Release

ICO or authorized

representative for

approval and

signature

Receiving Clerk

/Records

For release

Subscription/Notarization/A

uthentication of Forms and

Documents

All employees of the


of Leyte

Provincial Legal Office 5-10 minutes

Verification and


records

Encoding and printing

certification

Indorsement for

signature of ICO/Auth

Rep

Receiving Clerk

/Records


on, encoding and

countersign

ICO or authorized

representative for

approval and

signature

Receiving Clerk

/Records

For release

No payment required

Affidavits a. All Employees of the Provincial government of Leyte for internal use in the PLGU

Provincial Legal Office 5-10 minutes for

readily filled out forms

10-30 minutes if

affidavits will be

Provincial

Attorneys

authorized to

administer oath

No payment required

85

NOTE:

Clients are referred to a

Notary Public if the

Affidavits requested are

for private

use/purposes or to be

submitted to other

office not within the

PLGU and that the

document requires a

specific document

number form a notary

public

encoded or drafted

real time after

interviewing the client

Receiving Clerk

/Records

For release

Review Municipal

Ordinances and Resolutions

and request for Legal

Opinion

All municipal

Ordinances and

Resolutions from

different municipalities

within the province of

Leyte submitted for

review to the

Sangguniang

Panlalawigan

As endorsed by the SP

for review to the PLO

Provincial Legal Office 1-10 days

As per Section 56 of

R.A. 7160

Receiving Clerk

/Records

For log book and

indorsement to AO

Administrative

Officer for research

and initial review

ICO for final review,

approval and

signature

No payment required

86

As directed by LGUs to

PLO

Receiving Clerk

/Records

For release

Review Memorandum of

Agreement and other

contracts

All Offices and

Department of the


of Leyte esp. when

PLGU is a party to the

contract

Provincial Legal Office 1-10 days Provincial

Attorneys /ICO

For review,

recommendation

and signature

Receiving Clerk

/Records

For release

No payment required

87

FEEDBACK AND COMPLAINTS

How to Send a Feedback Answer the client feedback form and drop it at the designated drop box at the lobby of the Provincial Capitol, Sen. Enage St., Tacloban City

Contact Info: (053) 832-3993

How to File a Complaint Complaints can be sent thru the email address [email protected]. For inquiries and follow-ups, clients may contact the following telephone

number: (053) 832-3993

Contact Information for the Province of

Leyte

Email Address: [email protected]

Telephone Number: (053) 832-3993

mailto:[email protected]

88

LIST OF OFFICES

Office Address Contact Information

Provincial Governors Office Tel. No. (053) 832-3993


Provincial Planning and Development Office Second Floor, Provincial Capitol, Sen. Enage St., Tacloban City Tel. No. (053) 832 – 2868


Provincial Budget Office SMED Center, Sen. Enage St., Tacloban City Email Address: [email protected]

Provincial Assessors Office Second Floor, Provincial Capitol, Sen. Enage St., Tacloban City Email Address: [email protected]

Provincial Disaster Risk Reduction and Management Office Leyte Academic Center, Brgy. Pawing, Palo, Leyte Tel. No. (053) 832-9054

Cel. No. 0917-707-3787


Provincial Population Office Provincial Capitol Complex, Tacloban City Tel. No.: (053) 321-2136 / 888-0565

Leyte Provincial Jail Kauswagan, Palo, Leyte Email Address: [email protected]

Sangguniang Panlalawigan of Leyte Legislative Bldg., Provincial Capitol Complex, Magsaysay Blvd.,

Tacloban City

Tel. No. (053) 832 – 1299

Cel. No. 09173240343

Provincial Engineer’s Office Provincial Capitol Complex, Tacloban City Tel. No. (053) 832-1677


Provincial Accountant’s Office Ground Floor, Prov’l Capitol Bldg., Sen. Enage St., Tacloban City Tel. No. (053) 832-2130

Office of the Provincial Agriculturist Ground Floor, Leyte Academic Center, Pawing, Palo, Leyte Tel. No. (053) 888-1462


Provincial Health Office Brgy. Pawing, Palo, Leyte Tel. No. (053) 323-3057


Leyte Provincial Hospital Brgy. Pawing, Palo, Leyte Emergency Room: (053) 323-3054 / 0917-324-9601 /

0961-068-3849

Out-Patient Department: 0967-558-3432 / 0963-819-7411

Provincial Social Welfare and Development Office Ground Floor, Leyte Academic Center, Pawing, Palo, Leyte Email Address: [email protected]

Provincial Legal Office SMED Center, Sen. Enage St., Tacloban City Tel. No. (053) 888 – 7632


Provincial Treasurer’s Office Ground Floor, Prov’l Capitol Bldg., Sen. Enage St., Tacloban City Email Address: [email protected]



PROVINCIAL GOVERNMENT OF LEYTE CITIZEN'S CHARTER

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