44 PENGEMBANGAN BAHAN AJAR ENGLISH FOR SPECIFIC PURPOSE BERBASIS TIK
Business value of Information Technology peran TIK dalam Mendukung Transformasi Bisnis dan SInergi...
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Transcript of Business value of Information Technology peran TIK dalam Mendukung Transformasi Bisnis dan SInergi...
a special presentation for PUSRI HOLDING by Prof. Richardus Eko Indrajit ([email protected])
Business Value of Information Technology Peran TIK dalam Mendukung Transformasi Bisnis dan Sinergi Pusri Holding
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half day workshop
Agenda
Global Trend in Information and Communication Technology
ICT Governance and Management
Using Technology to Govern Projects Portfolio
The Business Value of Information Technology
Managing Projects: Converting the Ideas into Reality
Integrated Project Management in Action
Technology Growth
From “close” to “open” environment: Society Communica�on Market Mind Behavior Value
Change in Everything
“The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each of us is potentially an equal – and competitor – of the other.”
Thomas Friedman
Values of Information Technology
FINANCIAL CUSTOMERS
GROWTH OPERATIONAL
Business Value of
Informa�on Technology
The Bottom Line of Competition
products and services
prod
ucts
an
d se
rvic
es
Company Customers
Competitors
We’ll always go for cheaper, better,
faster products and services
manufacturing healthcare bank and finance education construction/property media transportation tourism retail and distribution utilities mining/oil and gas government services
The Paradigm Shift of Value
products and services
prod
ucts
an
d se
rvic
es
Company Customers
Competitors
Although we satisfy with your products and services,
but the other give me better experiences
+ values
manufacturing healthcare bank and finance education construction/property media transportation tourism retail and distribution utilities mining/oil and gas government services
The Core of Competition
Value Added
Initiatives products
and services
Company Customers
products and services
Values to the Finance Aspect
1 Expand market share.
2 Increase revenue.
3 Return on investment.
4 Op�mise asset u�lisa�on.
5 Manage business risks.
Values to the Customers
6 Improve customer orienta�on and service.
7 Offer compe��ve products and services.
8 Service availability.
9 Agility in responding to changing business needs.
10 Cost op�misa�on of service delivery.
Values to the Internal Operations
11 Automate and integrate the enterprise value chain.
12 Improve and maintain business process func�onali�es.
13 Lower process costs.
14 Compliance with external laws and regula�ons.
15 Transparency.
16 Compliance with internal policies.
17 Improve and maintain opera�onal and staff produc�vity.
Values to the Corporate Growth
18 Product and business innova�on.
19 Obtain reliable and useful informa�on for strategic decision.
20 Acquire and maintain skilled and mo�vated personnel.
Domain 3: Management Decision
Employees Customers Management Suppliers Partners
Plan – Execute – Check - Control
Resources
Human Resources
Process
Money
Market
Anytime, Anywhere, Anyhow
CC UU SS TT OO MM EE RR LL AA YY EE RR
LL OO CC AA TT II OO NN LL AA YY EE RR
A P P L I A N C E S L A Y E R
INTEGRATION MANAGEMENT LAYER
IP LAYER Calling/Conferencing
Browser/User Interface
Search Engine
Messaging & Mail
Document Management
Online Support
Retailer Transaction
Electronic Publishing
Content Aggregation
Connectivity
Collaboration
Chatting
PPRROODDUUCCTTSS AANNDD SSEERRVVIICCEESS
KIOSK TELEPHONE TELEVISION INTELLIGENT MONITOR FAX
PE
RS
ON
AL
CO
MP
UT
ER
P
ER
SO
NA
L D
IGITA
L A
SS
ISTA
NT
IINN PPUUBBLLIICC IINN VVEEHHIICCLLEE
AATT
WWOO
RRKK
AA
TT HH
OOMM
EE
FFAAMMIILLIIEESS CCOONNSSUUMMEERRSS CCOOMMMMUUNNIITTIIEESS
BBUU
SSIINN
EESS
SS
IINNSS
TTIITT
UUTT
IIOONN
SS
Harapan Pemangku Kepentingan
Mencapai Efektivitas
Meningkatkan Efisiensi
Menerapkan Transparansi
Mempercepat Proses
Memperbaiki Kualitas
Mengurangi Biaya Memberdayakan Manusia
Mempermudah Aktivitas
Mengoptimalkan Sumber Daya
Menciptakan Inovasi
… dan lain sebagainya.
Mengintegrasikan Organisasi
Memaksimalkan Pelayanan
Memenuhi Standar Aturan
Memuaskan Pelanggan
Kenyataan di Lapangan
BBiiaayyaa TTiinnggggiiPPeerrkkeemmbbaannggaann CCeeppaatt
KKeetteerrggaannttuunnggaann PPiihhaakk KKeettiiggaaKKoommppeetteennssii SSDDMM RReennddaahh
AArrssiitteekkttuurr KKoommpplleekkss
PPeerruubbaahhaann KKeebbuuttuuhhaann
KKaappaabbiilliittaass TTeerrbbaattaassIImmpplleemmeennttaassii TTaammbbaall SSuullaamm
PPrrooyyeekk TTeerrllaammbbaatt
SSiisstteemm KKaaddaalluuwwaarrssaa
TTiiddaakk SSeessuuaaii KKeebbuuttuuhhaann
TTiiddaakk AAuuddiittaabbllee
Kecenderungan Peristiwa
Kenyataan BIAYA + RESIKO
Harapan akan MANFAAT >
…baik yang bersifat TANGIBLE maupun INTANGIBLE !
Domain 3C
Perencanaan Pengadaan Penerapan Pengawasan
terhadap sumber daya TIK, yaitu:
INFORMASI APLIKASI INFRASTRUKTUR MANUSIA (H/W+S/W+B/W)
PO1 Define a Strategic IT Plan
PO2 Define the Information Architecture
PO3 Determine Technological Direction
PO4 Define the IT Processes, Organisation and Relationships
PO5 Manage the IT Investment
Ragam Proses Perencanaan
PO6 Communicate Management Aims and Direction
PO7 Manage IT Human Resources
PO8 Manage Quality
PO9 Assess and Manage IT Risks
PO10 Manage Projects
AI1 Identify Automated Solutions
AI2 Acquire and Maintain Application Software
AI3 Acquire and Maintain Technology Infrastructure
AI4 Enable Operation and Use
AI5 Procure IT Resources
AI6 Manage Changes
AI7 Install and Accredit Solutions and Changes
Ragam Proses Pengadaan
DS1 Define and Manage Service Levels
DS2 Manage Third-party Services
DS3 Manage Performance and Capacity
DS4 Ensure Continuous Service
DS5 Ensure Systems Security
DS6 Identify and Allocate Costs
DS7 Educate and Train Users
Ragam Proses Penerapan
DS8 Manage Service Desk and Incidents
DS9 Manage the Configuration
DS10 Manage Problems
DS11 Manage Data
DS12 Manage the Physical Environment
DS13 Manage Operations
ME1 Monitor and Evaluate IT Performance
ME2 Monitor and Evaluate Internal Control
ME3 Ensure Regulatory Compliance
ME4 Provide IT Governance
Ragam Proses Pengawasan
within Construction and Property Industrial Sector
The Project Management Domain Example
Informa�on System and Technology