Table of Contents1. BACKGROUND OF THE PROGRAM..............................................22. ORGANIZING COMMITTEE...................................................3

2.1 Person in-charge (PIC) for each tasks..............................33. LESSON PLAN............................................................5

3.1 Program Title......................................................53.2 Objectives of the Program..........................................5

3.3 Venue of Program...................................................53.4 Program Duration...................................................5

3.5 Proposed Date and Time.............................................53.6 Target Participants................................................5

3.7 Speakers Profile...................................................63.8 Training Modules...................................................7

3.9 Training Evaluation................................................73.10 Dress Code.........................................................7

3.11 Training Aides.....................................................73.12 Transportation Mode for Students of BSMH5133.......................7

3.13 Equipment and Material Use.........................................83.14 Project Cost.......................................................8

3.15 Program Outlines (Syllabus)........................................93.16 Program Schedule..................................................10

4. FINDINGS..............................................................124.1 Participants Attendance...........................................12

4.2 Program Evaluation................................................124.2.1 Reaction (Level 1).............................................12

4.2.2 Learning (Level 2).............................................145. CONCLUSION............................................................17

1. BACKGROUND OF THE PROGRAM

Yamaha Electronics Manufacturing (M) Sdn. Bhd. or acronym YEM is

a Japanese multinational company located in Ipoh, Perak. The

company is a private limited liability company, incorporated and

domiciled in Malaysia since 1 April 1991.

As in other organizations, the human resources department at YEM

plays a very important role in the organization. Human resource

department provides a key support function within YEM. Human

resources management exists to ensure YEM has the right people

who will be able to achieve the organizational objectives. To do

this human resource practitioners in YEM must:

hire the right person for right job at the right time

ensure the workers receive appropriate training

establish systems for compensation and rewarding

employees

help heads of departments keep their subordinates free

from injury and sickness

design and implement appropriate disciplinary systems

so workers who defy YEM’s rules, and thus jeopardizes

its success, can be dealt with

ensure the organization is complying with the country’s

employment laws and legislation related to it

maintain staff record

Most of the functions of human resource above relate with the

labor laws. The role of human resource practitioners is one of

central communicator. Compliance with company policy, government

rules, and employment law is part of the human resource

practitioner’s responsibility. Therefore, these human resource

officers or practitioners not only need to have in-depth

knowledge and understanding about labor laws but they must be

aware of the amendment made to it. This is to ensure the human

resource practitioners in the organization are always maintaining

and complying with the latest labor laws requirements. Thus, it

can protect the organization from legal implications.

One of the key legislations that need human resource

practitioners take care of is the Employees’ Social Security Act

1969 and Occupational Safety and Health Act 1994. Recently, SOCSO

has amended the Employees’ Social Security Act 1969 and most of

YEM human resource practitioners are still not aware of it. In

addition, the level of awareness among YEM human resource

practitioners pertaining to occupational safety and health are

still low. For that reasons, YEM has invited the students of

class BSMH5133 (DC132) from UUMKL to facilitate and organize a

one day seminar on latest updates and protection schemes under

SOCSO, and responsibilities of employer and employee under OSHA

1994.

2. ORGANIZING COMMITTEE

To ensure the success of this project students of class BSMH5133

(DC132) had discuss and had established a committee in which each

student is given their own assignment. The organizing committee’s

structure can be seen in Figure 2.1 below.

Figure 2.1

2.1 Person in-charge (PIC) for each tasks

Person in-charge (PICs) for each task can be seen in Figure 2.2 below.

Figure 2.2

NO. ITEM DETAILS NAME OF PIC PIC1 Participan

tsTo get training participantsfrom the industry + class membersChosen organization: Yamaha Electronics Mfg. (M) Sdn. Bhd.Approximate: 40 participants

Muhashamsani 1

ADVISORPuan Norizan

LOGISTIC/AIDE

Asymawi

TREASURER

Muhashamsani

SPEAKERPanir

Shazwan

TRAINING

MATERIAL

Umi KalsomAbirame

eAffizBasri

RECEPTIONAsfarinaVimala

Chandrakala

Chittra

TRAINING EVALUATION

KamaAtikah

SivabalanDzulaika

EVENTAbdel Moumen

REPORTINGAbu

AnisahUmahtheveAzliana

CHAIRMANMuhashamsan

i

2 Training Venue

Booking Seminar Room + training aidChosen hotel: Heritage Hotel, Ipoh[Seminar Room + 3 meals]Costing: Under Yamaha Electronics Mfg. (M) Sdn. Bhd.

Muhashamsani 2

3 Speakers Topic 1SOCSO: Latest Updates and Protection SchemesTopic 2OSHA: Employer and EmployeesResponsibilities (to be confirm later)

PannirselvamSyazwan Syah

11

4 Training Module

Prepare the course contents & training slides for Topic 1

Prepare the course contents & training slides for Topic 2Prepare the training materials (copy + comb binding x 40) for Topic 1*Prepare the training materials (copy + comb binding x 40) for Topic 2*

PannirselvamSyazwan SyahUmi Kalsom/AbirameeAffiz/Basrie

4

5 Transportation

To provide car for 20 classmates

To arrangge the hotel booking (on pax account basis)

Mohd Asymawi 1

6 Training Prepare at least 4 levels evaluation. Can use `Kirkpatrick' model.

Kama & AtikahSivabalan/Dzulaika

22

[reaction, learing, behaviorand results]To conduct the evaluation, compile and summarize the findings:-a) "reaction evaluation" e.g. questionnairesb) "learning evaluation" e.g. written test (pre and post)c) "behavior evaluation" e.g. performance appraisald) "result evaluation" e.g. productivity, quality, morale, Dept's KPI

7 Reception 1) Welcome the participants2) Registration of participants3) Handover the training file (notes, brochures. Etc.) to the participants

Asfarina / Vimala /Chandrakala /Chittra

3

8 Master of Ceremony

Function coordinator, seminar schedule, welcome speech, introduce speakers, end speech

Abdelmoumen / 2

9 Aide Event photo shooting, video shooting during

Mohd Asymawi 9

10 Training report

To prepare overal "HRD Project" report → Pn Norizan

To prepare "event slides" toshow in the next class

Abu / AnisAzliana / Umahtheve

2

* The cost for photocopying and binding the training material will be equally shared by class members

3. LESSON PLAN

3.1 Program Title

A one day seminar on Employees’ Social Security Act 1969

latest updates and protection schemes & Responsibilities of

Employer and Employee under Occupational Safety and Health

Act 1994.

3.2 Objectives of the Program

At the end of the one day program, participant will be able

to:

Explain the employees’ protection schemes and return

to work program provide under Employees’ Social

Security Act 1969;

Explain the responsibilities of employer and employee

in Occupational Safety and Health 1994;

Relate the provisions under both legislations with

their current handling jobs; and

Communicate accurately and effectively to other

employees that raise the enquiries regarding both

SOCSO and OSHA issues at workplace.

3.3 Venue of Program

Seminar Room Polo 2, Heritage Hotel, Ipoh, Perak

3.4 Program Duration

8 hours / 1 day program

3.5 Proposed Date and Time

15 March 2014 (Saturday), 8.00 am until 5.00 pm

3.6 Target Participants

Twenty (20) participants from Human Resource Department, Yamaha Electronics Manufacturing (M) Sdn. Bhd., Ipoh, Perak

3.7 Speakers Profile

a)Mr. Pannirselvam s/o Rajamanikam CDMP, MMDM.Case Manager, Return to Work Department, SOCSO, HQ.

Mr.Pannirselvam has academic background in BiomedicalScience from University Putra Malaysia. He started hiscareer in 2004 with Assunta Hospital as a Medical LabTechnologist. Pursuing his career in health screeningmanagement, he worked in Pantai Fomema (M) Sdn Bhd, a GLCcompany since the year 2006. He worked as Medical LiaisonOfficer. Subsequently in 2009 he joined SOCSO and remainswith this organization until now. He has more than 10years’ experience as a Medical health care management,where his skills have been capitalized in various aspectsof Social Security management such as disabilitymanagement, return to work program, compensation & benefit,employee relation, human resource development and PWDmanagement.

With his vast experience in the field of Social Security,Medical Social Work and Disability management, in 2010 hewas awarded Certified Disability Management Professional(CDMP) by International Disability Management StandardCouncil (IDMSC) from Canada. He is also a member ofMalaysian Disability Managers Association (MyDIMA). He hassuccessfully completed the Training Program for YoungLeaders from Malaysia, organized by the Japan International

Cooperation Agency under the International CooperationProgram of the Government of Japan for the duration of 1month.

Mr.Pannirselvam also conducted numerous training programsfor many companies which covered many topics underDisability Management, Return To Work program, HealthScreening Program and Social Security.

b)Mr. Syazwan Syah bin ZulkiflyOccupational Safety and Health Officer, Department Occupational Safety and Health, Negeri Sembilan.

Mr. Syazwan Syah has academic background in MechanicalEngineering from Kushiro National College of Tech. Japan.He started his career in 2001 with Mayekawa Mfg Co Ltd as aProject Engineer based in Tokyo Japan. Starting from 2003came back to Malaysia and pursues his career in variousfield including engineering, management, translation andtraining.

In 2009, Mr Syazwan Syah joined DOSH Negeri Sembilan. Withhis vast experience in various fields, he was awarded theExcellent Service Award by Human Resource Minister threeyears after servicing in DOSH. In DOSH Negeri Sembilan,Syazwan has been appointed as main speaker and conductednumerous of OSH training programs including talks, forumand seminars to the industries.

3.8 Training Modules

Both speakers for seminar topic Employees’ Social Security

1969 as well as Occupational Safety and Health 1994 shall

design and develop the course contents and training slides

according to program objectives. Then, based on the course

contents the training materials such as handout shall be

prepared by the PICs.

3.9 Training Evaluation

According to Werner (2009) HRD evaluation is defined as ‘the

systematic collection of descriptive and judgmental

information necessary to make effective training decisions

related to the selection, adoption, value, and modification

of various instruction activities.” Descriptive information

provides a picture of what is happening or has happened,

whereas judgmental information communicates some opinion

based on the fact.

The purpose of these evaluation conducted is to determine

whether the HRD program organized by the students of BSMH

5133 (DC132) from UUMKL has meet it objectives or not.

Another purpose is to identify the strengths and weaknesses

of program conducted by those students, which can lead to

changes or modification for future improvement.

3.10 Dress Code

Since the students of BSMH5133 are a training organizer and

facilitators for the training program, the dress code decided

is formal (black and white).

3.11 Training Aides

Event photo shooting will be arranged to commemorate the

event.

3.12 Transportation Mode for Students of BSMH5133

All students will arrange their own transportation to

Heritage Hotel Ipoh. It was understood that some of the

students will sharing car (car pool). Transportation for

participant will be arranged by themselves.

3.13 Equipment and Material Use

Laptop Computer Projector Projector screen PA System Handouts Pocket files Mahjong papers

3.14 Project Cost

The project cost was estimated and can be seen in Figure 3.1 below.

Figure 3.1

EXPENSES FOR HRD PROJECT IN IPOH, PERAK

NO EXPENSES DESCRIPTION AMOUNT [RM]

1 Seminar package (seminar room + 3 times meals)

2,200.00Yamaha staff - RM50 x 20 pax = RM1,000HRD students + lecturer - RM50 x 22 = RM1,200

2 Accommodation for HRD students750.00

RM150 x 5 rooms x 1 night3 Fuel consumption (KL - Ipoh - KL) 800.004 Training materials

65.00(photocopy of handout + pocket file)

5 Training participants certificates printing 14.00

TOTAL 3,829.00

3.15 Program Outlines (Syllabus)Employees’ Social Security Act 1969

Contributions• Registration of Employers & Employees• Rate of Contribution Payment of Contribution

SOCSO Schemes•   Protection Schemes under SOCSO

Employment Injury Scheme Medical Benefits Temporary Disability Benefits Permanent Disability Benefits Recovery Benefits Dependency Benefits Funeral Benefits Education Benefits

Disability Scheme Invalidity Pension Invalidity Assistance Always Care Allowance

Survivors’ Pension Funeral Benefits Recovery Benefits Education Benefits

Health Screening Program Eligibility Screening Coverage

Return TO Work Program Eligibility Care Management Coverage

Occupational Safety and Health Act 1994

Salient Provisions of OSHA 1994• Employer Responsibilities• Employee Responsibilities• Penalties

OSHA and HRM Issues• Employment Management Issues • Industrial Relation Management Issues

3.16 Program Schedule

Time MajorTopic

Facilitators Activity Participants

Activity

Instructional Strategies Intended to Be Achieved

8.30 am-9.00 am

Registration

• Reception PICs welcome theparticipants

• Ask the participants to sign the attendance list

• Handover the goodie bag• Usher participants to seating table

Sign the attendance list

Registration session should becompletedon time

9.00 am- 9.10 am

Welcome Speech

• MC address welcome speech• Introduce lecturer and students

9.10 am– 9.15 pm

Keynotes • MC call Advisor of the HRDProject Puan Norizan Haji Azizan

• Advisor give keynotes9.15 am- 9.20 am

Introduce 1st Speaker

• MC call and introduce 1st Speaker

• MC brief profile of 1st Speaker

To impress by demonstrating the speaker have depth knowledge, well trained, and competentto deliver the course

9.20 am- 9.25 am

Pretest onSOCSO

• 1st Speaker conduct pretest• PICs distribute test paperto participants

• PICs collect back test paper after finish

Answer pretest

To identify participants knowledgelevel.Target knowledgeincrease by 50% after training completed.

9.25 am-10.30 am

Employees’Social Security Act 1969

Lecturing on using slides:•SOCSO contributions•SOCSO Schemes•Employment Injury Scheme

Focus to presentation slides

To get full attentionand focusfrom participants

10.30 am - 10.45am

Tea Break Time management

10.45 am - 12.40 pm

Employees’Social Security Act 1969

Show video on Return to Work ProgramLecturing on using slides:

Focus to video show and presentat

To get full attentionand focus

(continued)

•Disability Scheme•Health Screening Program•Return to Work Program

ion slides

from participants

12.40 pm – 12.55 pm

Q & A Session

Speaker answer the questions

Post the questionsto Speaker

Give participants opportunities for feedback,clarification, andsharing points ofview

12.55 pm - 1.00 pm

Post-Test on SOCSO

• 1st Speaker conduct post-test

• PICs distribute test paperto participants

• PICs collect back test paper after finish

Answer post-test

To allow the speaker to see what has changed after thetraining

1.00 pm- 2.00 pm

Lunch Time management

2.00 pm- 2.05 pm

Introduce 2nd Speaker

• MC call and introduce 2nd Speaker

• MC brief profile of 2nd Speaker

To impress by demonstrating the speaker have depth knowledge, well trained, and competentto deliver the course

2.05 pm- 2.10 pm

Pretest onOSHA

• 2nd Speaker conduct pretest• PICs distribute test paperto participants

• PICs collect back test paper after finish

Answer pretest

To identify participants knowledgelevel.

Target knowledgeincrease by 50% after training completed.

2.10 pm- 3.30 pm

Occupational Safety and HealthAct 1994

Lecturing on using slides: Employer responsibilities Employee responsibilities Penalties Employment management

issues and OSH Industrial relation

management issues and OSH

Focus to presentation slides

To get full attentionand focusfrom participants

3.30 pm– 3.45 pm

Tea Break Time management

3.45 pm– 4.35pm

Group Activity

• Speaker divides participants into groups

• Speaker giving assignment / case study

Group leaders need to present their case

Promote participants discussion and come out ideas / views

4.35 pm– 4.50 pm

Q & A Session

Speaker answer the questions

Post the questionsto Speaker

Give participants opportunities for feedback,clarification, andsharing points ofview

4.50 pm– 5.00 pm

Post-Test on OSH

• 2nd Speaker conduct post-test

• PICs distribute test paperto participants

• PICs collect back test paper after finish

Answer post-test

To allow the speaker to see what has changed after thetraining

5.00 pm Certificat PICs ready with Group

– 5.05 pm

e of Attendance

certificates MC call Program Advisor

to present the Certificate of Attendance

MC call the group leadersto receive the certificates

leader receive the certificates

5.05 pm End of Program

MC call all participants,lecturer and students of BSMH5133 for photography session

Assemble To mark as memory

4. FINDINGS

4.1 Participants Attendance

Registration of the participants involved as early as 8:30 am until 9:00 am. Total estimated participant are 20, however oneparticipant absent because of unknown reasons.

4.2 Program Evaluation

We used the most popular and influential framework for

training evaluation which is Kirkpatrick’s Evaluation

Framework. Kirkpatrick suggested training efforts can be

evaluated according to four criteria: reaction, learning, job

behavior, and results.

4.2.1 Reaction (Level 1)

The purposes of this rapid-feedback evaluation are to find

out how the trainees doing, how we the students of subject

BSMH5133 (DC132) are doing as facilitators of this learning

program. This evaluation also to get trainees’ opinions about

the content of the course and the training methods we are

using together. At this level of evaluation, the focus is on

the trainee’s perception in general, for example, did the

trainees like the program, and how they feel about the

trainer effectiveness and did the program accommodated with

sufficient facilities.

We used a standardized set of questions (questionnaire) to

obtain trainees fast opinions, observations, and beliefs. In

this questionnaire, we used point scale from number 1 to 5 to

measure the trainee opinions. The trainees were asked to

answer the questionnaire immediately after the program

completed. The result of reaction level study can be seen in

Figure 4.1, Figure 4.2 and Figure 4.3 below.

Figure 4.1

Venue

Meals

Secretariat Effectiveness

0.00 1.00 2.00 3.00 4.00 5.00

3.94

3.78

3.83

Program Management

Figure 4.2

Contents of modules

Duration

Achievement of Objectives

Level of understand after the course

0.00 1.00 2.00 3.00 4.00 5.00

3.94

3.78

3.83

3.83

Program Effectiveness

Figure 4.3

Lever of Understanding

Ability to attract attention

Contents Delivery

0.00 1.00 2.00 3.00 4.00 5.00

4.06

4.06

3.83

3.83

3.61

3.67Speaker Effectiveness

OSHA SOCSO

4.2.2 Learning (Level 2)

At this level, the evaluation purpose is to measure to

what extent do the trainees have greater knowledge and

wider understanding on employer responsibilities

pertaining to Occupational Safety and Health Act 1994,

and Employees’ Social Security Act 1969 after the

training program than they did before. In order to

measure the trainees’ knowledge on both legislations,

we the program facilitators has generated a written

test. Please see the sample of the tests in the

Appendix XXX. The trainees had undergone two series of

test which is pretest and post-test. In other words,

this assessment had measure how much learning does the

trainees demonstrate immediately after the training.

The result of these pretest and post-test can be seen

in Figure 4.4 until Figure 4.6 below.

Figure 4.4

SOCSO Pre Test

SOCSO Post-Test

OSHA Pre Test

OSHA Post-Test

0%

20%

40%

60%

80%

100%

0.685 0.71

0.505

0.815

Pre-test versus Post-Test

Figure 4.5

Appl

icat

ion

Obje

ctiv

e

Gene

ral

know

l...

Duti

es o

f Em

p...

Duti

es o

f de

s...

Duti

es o

f Em

p...

Noti

fica

tion

...

Medi

cal

Surv

e...

9000.0%

5500.0%

2800.0%

5000.0% 5000.0%4000.0%

5000.0%

2500.0%

9000.0%8000.0%

7000.0%

9000.0%8000.0%

9000.0%10000.0%

7000.0%

Anwsering Question Correctly (Pretest vs. Post-Test)[OSHA]PRE- TEST

Question Classification

Figure 4.6

Appl

icat

ion

SOCS

O Sc

heme

Gene

ral

kno.

..

Cont

ribu

tion

Empl

oyme

nt .

..

4800.0%

10000.0%

5000.0%

8700.0%8000.0%

4300.0%

8500.0%

6800.0%

8500.0% 8000.0%

Answering Question Correctly (Pretest vs - Post-Test)

[By Question Classification]

PRE- TESTPOST-TEST

5. CONCLUSION

As a conclusion, this training program had achieved 98% of targeted

objectives. However, we notice some weaknesses during that program

which need to be improved in the future. First issue is about

interruption during training presentation. During that day, there was

a “presentation slide interference” which considered being time

consuming due to repair. The interference caused the speaker unable

to continue his speech. It also affect participants’ mood to focus on

the training. Therefore, earlier rehearsal (pre-checking) is highly

recommended.

Second issue is punctuality among the participants. The attendance

of participants is still in unsatisfactory stage since some of them

are not really follow the tentative schedule. As we noted some of

them still moving out of the hall even the speaker is already on the

stage. Tentative or program flow need to be arranged properly by

considering time and situation. Speaks to be held during morning

section and practical sections to be held during afternoon sections

since practical will encourage participants to move around, which not

cause them to be so dull.

Proper communication among Technical and Protocol team is highly

encouraged since they are the mastermind for the programs. Any

technical errors need to be substitute with some other related and

relevant sections so that the program is always going on.

6. Appendix

Abdel moumin welcoming the participants

First speech by Panir on Socso

Video