ASSIGNMENT – CMIS5103

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MAY SEMESTER 2013

CMIS5103 – METHODOLOGY OF INFORMATION SYSTEM DEVELOPMENT ASSIGNMENT

OBJECTIVES:

1. To expose student on how to write an article for international journal.

2. To look at the real application of IS development methodology in the organization.

QUESTIONS

Assignment I Write an article concerning the risk of implementing migration planning for Information Systems

methodology in Malaysian organizations. The article format has to be submitted in two (2)

columns, single spacing, free font preferable Arial, size 10, minimum 5 keywords, minimum 15

references in APA format, abstract about 200 words and please write down your CV with photo

at the end of the article. The article should not be more than 5 pages.

[50 marks]

Assignment II Describe and comments in creating the work plan for building information systems in

accordance with the organizational hierarchical structure. You may choose your own

organization as a case study.

[50 marks]

ASSIGNMENT – CMIS5103

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ASSIGNMENT FORMAT:

Assignment I

The article format has to be submitted in two (2) columns, single spacing, free font preferable Arial, size 10, minimum 5 keywords, minimum 15 references in APA format, abstract about 200 words and please write down your CV with photo at the end of the article. Page: not more than 5 pages. Assignment II

i) Use double space and 12-point of Times New Roman font. ii) This assignment should contain about 1000-3000 words (5-10 pages). iii) Provide references. Minimum 10 references. References should use the American

Psychological Association (APA) format iv) References should be latest (year 2006 and onwards)

Notes:

Assignments should be submitted according to the fixed date.

Plagiarism is not acceptable. If you are not sure what is meant by plagiarism, refer to the various websites which discuss this matter, e.g. owl.english.purdue.edu/handouts.

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(1) Eng. Ammaar-M-Eissa Major of Computer and Control Engineering

Open University Malaysia Syrian-Soft for Accounting ,

Warehousing and Human Resources Sana’a, YEMEN.

Mobile no, (+967) 733586278 amm_arme2006@hotmail.com

(2) Abdulrahman Mubarak Barouis B.Sc. International Trade Open University Malaysia

General Telecommunication Corporation Sana’a, YEMEN.

Mobile no, (+967) 777005027 abongood77@gmail.com

(3) Wagdi Kassim Al–Hamadi B.Sc. English Literature

Open University Malaysia Sana’a, YEMEN.

Mobile no, (+967) 733154123 Wagdi_h@hotmail.com

Organizations are spending considerable resources and assuming more risk than necessary to conduct risk’s migrations. There are many new approaches using virtualization that greatly reduce cost and risk, including the capability to non-disruptively migrate data. To successfully migrate data with these new approaches, enterprise IT executives should leverage a vendor who understands all of the approaches and has experience migrating various platforms with multiple technologies.

The Risk Of Implementing Migration Planning for Information Systems Methodology

In Malaysian Organizations

Abstract. Today’s organizations are faced with many challenges in their business environments. Legacy, outdated information technology (IT) systems and changing business processes are among these major challenges as user-friendly, companies address legacy system inflexibility, agility, lack of scalability, availability ,lack of wider data access, shortage of skills, high cost of maintenance , minimize point of failure , numerous trade-offs and unreliability. Couple this with continually changing technologies, and organizations are faced with the need to assess these new technologies and adapt their infrastructures and applications to leverage those technologies.

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But there are some critical risk factors involved in the execution the migration Plan-Application and Network resources downtime being the first and foremost risk [5] Lack of proper planning or implementation could cause unacceptable downtime for most organizations especially in Malaysia. Another major risk factor is the technical incompatibility, loss of information and corruption or malfunctioning Information System [6]. This risk should be treated with equal gravity similar to the previous downtime, as it could render the Information Systems ineffectiveness [7]. Lack of required technical and human resources or inadequate application of the constitutes are another important risks factors which a migration methodology should keep in view when formulizing and execution them, since there is still much to be done in developing Information Technology education in Malaysia, Also a high standard normally required in undertaking such complex tasks. Inappropriate knowledge of business data, rules and login could also lead to the low system or not up to the mark performance [8] Bad performance of the system is a risk that poses a great challenge for the Information Systems, also managers involved in the implementation of migration plan [9]. Slow or bad performance could cause delays therefore resulting into the inability of system to complete a task in allotted time [10]

1-Introduction. For Information System mangers in Malaysia, like everywhere else in the world, data and Information System migration is becoming the challenging task of workplaces. Technology advancements, data servers and storage consolidation, data Centre relocation, new requirements, acquisition/mergers, and load balancing are all the stimuli for the migration of Information Systems [1] and [13] Migration is a very difficult and disruptive task. With the growth of critical-mission data and increasing demands for high data availability, downtime caused by the migration could have a huge impact on organization’s financials [2] . Hence, there is a great degree of risk involved in implementing an Information Systems migration plan. The migration plan involved almost the same tradition phases including discovery of needs, mapping and design, migration plan creation, provisioning, pre-migration assessments, migration, business impact analysis and finally the process of migration validation. There are, however, several risks involved in the implementing the migration plan of Informational Systems [3]. This paper attempts to focus on those risks that IS and Information Technology managers come across in the course of their daily routine 2- Discussion. In order to ensure an efficient, effective migration, there are numerous planning and implantation issues that need to be addressed. Planning plays most important role in the whole migration process [4]. If the migration plan has been well formulized and the prospective risks involved were taken care of, the migration plan is realized with extreme smoothness and even less, or sometimes no amount of downtime faced by the organization.

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Key findings from the survey that illustrated the expense of migration and best practices to reduce the cost and risk include:

• Migration project expenditures are on average greater than 200% of the acquisition cost of enterprise storage. With an average of 4 years useful life, the annual operating expenses associated to migration represent ~50% of acquisition cost.

• Enterprise storage migration costs can exceed US-$15,000 per terabyte migrated.

• Storage migration projects required 4 to 6 hours per host, from internal organization resources. Of these hours, 4 to 5 hours were used to plan the migration and 1 to 2 hours (~30%) were used to execute the migration.

• Duration of the migration is mainly due to limited maintenance windows. Common migration techniques require application outages due to either SAN rezoning and/or host reboot activities.

• The 2 biggest concerns that organizations face during a data migration are the risk of downtime or extended downtime and impact to the business, and the budget overrun of the migration project. A full 70% of customers reported schedule overruns of about 30% while 64% reported average budget overruns of 16%

• The leading indicator of schedule and budget overruns was the team member experience..

3- Costs and Risks in Data Migrations. More than 65% of enterprise IT budgets are devoted to maintaining existing infrastructure in 2011 Research from Gartner [11]. Organizations need to accelerate innovation and reduce operating expenses to increase their competitiveness and maintain their current market position. CIOs are under pressure to identify and adopt best practices to Decrease their IT operating expenses and redirect the savings in support of new investments. Major drivers of growing data center schedule the expenses to include ongoing power, cooling and labor costs ..etc. IT organizations are in a constant flux, handling change management due to storage growth, consolidations, mergers and acquisitions, vendor product life cycles, and inter-operability and supportability requirements. For example, most enterprise IT shops have to plan for their storage platforms’ end of life and migration before the end of the 4 to 5 years of the storage products' useful lives. This white paper is intended to provide IT decision makers with information on costs, risks and considerations regarding the migration of data from old storage platforms to new storage to reduce this significant area of operating expenses. To understand the strategies and best practices organizations were using to reduce cost and risk with storage migration, Hitachi Data Systems sponsored a survey in partnership with TechValidate, an independent market research[12]

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4-MIGRATION:A SIX-STEP PROCESS The actual migration process is divided into six distinct phases: application assessment, application preparation, application migration, post-migration changes, and application testing as shown in (see Figure 1) in the previous page. STEP 1: ASSESS THE APPLICATION FOR MIGRATION: Once a business has determined that a migration is a viable solution, the first step is to ascertain which current applications continue to fulfill current business needs. Companies that omit this assessment process delay the inevitable need to retain or eliminate certain applications. This prolongs the duration of a project and reduces many of the key benefits of migration, such as improved and more efficient business processes. In determining the feasibility of current applications, businesses need to examine several decision drivers. These drivers include project priorities and goals, application business value, development environment and resource skills, application complexity and architecture, and quality assurance. To Determine The Application’s Value to Business, The Following Queries Need to Be Answered : • What functionality does the application possess that other applications or third-party tools cannot reproduce ? • What types of data and data transmission protocols does the application support? • What are the application’s basic input and output types, different interface points, and external dependencies? • Does the application handle legacy file formats or high value business transactions ? • How would removal of the application impact the organization? • What is the current TCO * for the application? Would TCO improve if the application was ported to the new environment? * TCO: Total Cost of Ownership * Ownership is: One to all and all to one in IS Development SDLC

The next step in the assessment establishes the application’s code quality in terms of design and source code. This step helps the migration team understand the code complexity and, in turn, helps determine the cost, effort, and schedule for migration. In addition to assessing code quality, other metrics for this stage of the assessment include examining the development environment and developer skill sets. STEP 2: PREPARE THE APPLICATION FOR MIGRATION: Once the assessment is completed, The second step prepares the application for migration. Three main initial conditions are required before migration commences: • Provide all the relevant application documents and base lined source code to the migration team • Supply functional experts to the migration team for accurate understanding of the project • Provide application source code that has not undergone separate enhancements as the migration begins. With these conditions met, the application preparation phase begins. The entire application is rebuilt in the parent environment from the given source code. The migration team then executes it and runs the application test cases to determine that the application source code provided is the correct version for migration. With the correct source code version established, developers proceed to the migration. STEP 3: MIGRATE THE APPLICATION: In the actual migration process, the prepared application is migrated to the new environment using migration tools developed specifically for this purpose. Migration tools provide many benefits, among them supplying the migration team with the ability to do the following :

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• Consider resource-consuming elements, constructs, and features • Identify incompatible porting issues in the application’s code, build, and production environment • Remove dead code and obtain recommendations for improved coding style • Analyze application components and component relationships • Shorten migration timeframes by eliminating manual rewriting of unsupported code • Simplify the migration process via migration wizards With the use of a migration tool, an upgrade report is generated which will identify what application features are not upgraded automatically; these result in the need for manual migrations. This is accomplished in the next phase of the migration process. STEP 4: PERFORM POST-MIGRATION CHANGES: Some applications simply cannot be migrated automatically and may require significant manual work. Based on the report findings from the prior step and the desired functionality in the new environment, the developer will need to change the code in the new environment. The objective is to write code for the new platform to obtain the same functionality in the migrated code as found in the original application. Common situations that necessitate manual work are: • Applications unable to update to their most current version prior to migration (e.g., VB 5.0 or earlier applications upgraded to VB 6.0 before migration to VB.NET) • Certain features not upgraded automatically (e.g., DDE,OLE,DAO, and RDO data bindings in VB 6.0) • Distributed n-tier applications with several layers of objects communicating through COM • Web applications using DHTML, Web Classes, or ActiveX documents • Projects using ActiveX controls or ActiveX DLLs

STEP 5: TEST THE APPLICATION In this final phase, the newly migrated application is subjected to rigorous testing using the same test cases applied earlier when validating the source code provided. Apart from functional testing, stress, volume, and load tests are carried out to ensure scalability and performance levels are achieved. Fine tuning and/or optimization is conducted after each round of testing to achieve the desired performance levels. Following successful testing, the application is released for production. Alternatively, further enhancements are executed based on the business needs for the application. STEP 6: POST-MIGRATION - (SUPPORTING MIGRATED IS) Once the migrated application is deployed, additional business and user needs may be identified, requiring technical team, developer, and/or system support intervention. Issues may involve system configuration or optimization, or the application configuration parameters may require fine tuning. Ensuring close attention to this final phase and leveraging the knowledge capital of migration team members during this phase reduces risks during the field testing. It is an essential step to ensure mission critical applications operate smoothly 5- CONCLUSION For most organizations Today, waiting to create a migration strategy is not a viable option. Current business and IT challenges - outdated IT systems, changing business processes require proactive resolution, by empowering the development of existing business systems and application uses. Migration offers opportunities that both current and future technologies can be provided. Companies that carefully embrace and incorporate the six strategic steps outlined in this paper would improve the power of migration and achieve the changes that optimize the business success, now and in the future.

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Reference’s [1] (Jessup, Leonard & Valacich .2008 Information Systems Today page 364-365-366-367, Published by Prentice Hall,). [2] John & Joe .2007 inovation and Interpreneurship secend edition Published by Wiley Publishing, Inc., [3] Robert D. Galliers, M. Lynne Markus and Sue Newell.2006.Exploring Information Systems Research Approaches.Published by Addison-Wesley [4 ] (March & Smith, 1995)"Design and natural science research on information technology"Information and Decision Sciences Department, Carlson School of Management Unit~ersity of Minnesota, 271 19th Auenue South, Minneapolis, MN 55455, USA. [5] Rainer, Cegielski.2009.INtroduction to Infrmation Tecnologies supporting and transforming Business.third editionPublished by Wiley Publishing, Inc., [6](Lindsay, John, 2000: Rockart et al. 1996) [7] (Polack, Jennifer, December 2009: Baskerville & Myers, 2009). [8] (Luciano Cagnoloa, Marcelo Cabidob, Graciela Valladaresa) JSTOR MIS Quarterly, Vol. 23, No. 1 (Mar., 1999), pp. 3-16 [9] (Abraham et al, 2006: Serrano et al., 2004)journal homepage: www.elsevier.com/locate/biocon.

Luciano Cagnoloa,*, Marcelo Cabidob, Graciela Valladaresa [10] (Cvetanov, 2009: Kelly et al, July 1999). [11] Gartner IT Spending and Staffing Report, 2011 [12] Hitachi Data Systems sponsored a survey in partnership with TechValidate, an independent market research [13] Jeffrey A. Hoffer, Joey F. George, Joseph S. Valacich. 2011.Modern System Analysis & Design. 6th Edition.Published by Pearson Education. [14] Eric Jendrock, Ian Evans, Devika Gollapudi,Kim Haase, Chinmayee Srivathsa.2010. [15] C.Thomas Wu . 2010. An Introduction to Object-Oriented Programming with JavaTM. Fifth Edition. Published by The McGraw-Hill Companies, Inc [16] Peretz Shoval. 2006. Functional and Object Oriented Analysis and Design: An Integrated Methodology. by IGI Publishing [17] Hans-Erik Eriksson , Magnus Penker , Brian Lyons ,David Fado.2005. UML™ 2 Toolkit. Published by Wiley Publishing, Inc.,

22 September 2013

Dear. Sir / Madam, It is my pleasure to Submit my Application Form in the field of “Electrical-Control and Computer-Engineering” as : “Operation Research Engineering, Software Developer, Computer-Network Deployment, Technical-Support and Electrical Power system” Engineer. Also have Practical Experience as Sell-Representative , Accounting and Warehousing. To be a Successful Computer Engineer, you need to match excellent knowledge with a keen eye for detail and the desire to learn. Today, many businesses and homes rely on computer engineers every day so it is important to produce a package that is well designed, high quality and bug free. With several years’ experience in this industry, I have the qualities needed to fill the role at your company. In my previous roles, I worked as Technical Support Engineer. As well as gaining much experience supporting computer software, I have also developed good knowledge of SQL databases and various other key programmes. Having worked as both an IT support engineer and a network engineer, I have had to carry out a number of different tasks associated with computer networks. While computer networks are a passion of mine, I also have a good level of hardware knowledge regarding building new computer systems and repairing old systems. Now, I am looking to build on the experience I have gained over the last seven years. This is a field that I find highly interesting and I always aim to keep my professional knowledge up to date. Working for a variety of clients has given me experience adapting to different environments. In all of them, I have proven myself to be hard-working, enthusiastic and reliable. With this position, I hope to improve my skills and take my IT knowledge to the next level. I look forward to hearing from you and discussing this further at interview. Yours sincerely, Ammaar Eissa Enc.: CV

Reference Number: ( ) .

Curriculum Vitae

Personal Information:

Name: Eng.Ammaar Mohamad Eissa Marital Status: Single Birth Date: 24-Dec-1985 Place of Birth: England-United Kingdom of Great Britain Nationality: Syrian Citizen Passport No. : "N008016040" valid for more than 4Year. Mobile No. : (+967) 733586278 E-Mail : amm_arme2006@hotmail.com Address: Republic Of Yemen, Sana’a. Mae’en Post Office: 14108 Driving license: Full Driving License.

Educational Qualifications: • B.Sc. (Bachelor's Degree) in Electrical Engineering Major of Control and Computer.

Sana University, Sana, YEMEN. 2011. • (CCNA) Computer Network’s Certificate.

Public Telecommunication Corporation, General Telecommunication Institute, Sana, YEMEN. 2010.

• (A+) Computer Maintenance and Deployment Certificate. Sana University, Summer Training, Sana, YEMEN. 2009

• Preparing for M.Sc. (Master's Degree) in ” Data Communications” at: Open University Malaysia (OUM): ”Faculty of IT and Multimedia Communication, OUM” ( FITMC ). It’s Cooperation program with “University of Science And Technology” (Yemen office) "still undergraduate at this moment" Reference: http://lms.oum.edu.my/ammar_mohamed

• High School Education High school - Scientific Section with average grade 84.36%, Sana, YEMEN. 2005.

Work Experiences : 1- Syrian-Soft for Accountants and Warehousing – Sana’a, YEMEN.

From 20/9/2009 till 30/9/2011. Networking , Technical Support Engineer and Sell representative (part Time).

• Employed to Provide Technical Support for AL-Ameen for Accounting ,Warehousing and Human Resources" to Maintain/Build Computer System Infrastructure Include Virtual-Private-Network VPN Networks among Customer's Branches

• Responsibilities included: provide technical supporting to Manage and build or Maintain Computer Networks like (LAN, WLAN, especially VPN).

• Tools and Technologies used: Remote Desktop Connection and Team Viewer. • Managing Domain Networks and other Roles and Features like(remote Desktop , Remote App and other) using

Microsoft Windows Server 2008

2- Al-Qurssa for Customer Services – Sana’a, YEMEN. From 1/10/2011 till now.

Hardware-Software Technical Support Engineer (part Time and full time). • Employed to provide Technical Support for Provided Systems to (Maintain / re-Build / Deploy / Extend) computer

Networking Infrastructure. • Responsibilities Included: Provide Technical Supporting and build or Maintain any type of Computer Operating System

(Microsoft Windows or Linux).

EXPERTISE Databases ORACLE ( 8 ,9 and10,2i) & Microsoft SQL Server ( 2000,and 2008R2)

Java Database Communication and open Data base communication.

Computer Skills and Programming languages

(PC, Servers) Hardware Deployment and Maintenance , Networks Construction Deployment & Maintenance and Graphic Design.

Also Programming languages using : (Assembly 808x , C , C++,C# ) and ( Java ,GU I, Applet,JBDC,ODBC) .

Tools & Technologies Adobe Photoshop cs5 , Corel PhotoImpact 12 , NetBeans IDE 7.3.1 and Microsoft Office(20xx).

Operating Systems Windows Server 2008, Windows Server 2003, Windows 8, Windows 7, Windows XP and DOS.

Personal Skills:

1) English and Arabic Languages "Reading , Writing & Speaking" . 2) Working as Technical Instructor in many Colleges and Institute to Teach:

• General Mathematics for any Under-graduate level. • General physics and instruments for any Under-graduate level. • Principle of Medical Physics for any Under-graduate “Medical-student”. • Electrical Circuits Design and Analysis. • Maintenance and Analyze any Electrical Power-System.

3) (Working as Electrical Technician ) to Soldering and Fixing many “Computer Motherboards” and Electronic Devices. 4) Microsoft Windows & Office professional User including recently version 5) Computer & Networks Maintenance and software Engineer. 6) Internet Navigator 7) Experience in different Models of Smart Phones with multiple operating systems

Personal Interest And Hobbies:

1) Explorer internet 2) Interested in Reading all IT and Electronics (books, magazines and Journals) 3) Playing Football 4) Watching Documentary and Technology movies 5) Playing Computer Games 6) Traveling 7) Ability to work on high pressure, fast moving and challenging environment 8) Cooking food

Certificates and Experience Paper:

available upon request.

References: • Professor. Mohamad. A. Eissa.

Taiz University, Head of Mechatronics Department (Taiz ,Yemen). Mobile No. : (+967) 733870193 E-Mail : m-a-eissa@hotmail.com

• Eng. Zaki bin Shamlan Al-Tamemi. Executive Director of Syrian-Soft. Co., Ltd. (Sana'a ,Yemen). Mobile No. : (+967) 771711192 E-Mail :. Zak3d@yahoo.com

Cv: Personal information: : Name: abdulrahman Mubarak awadh barouis Date of Birth:1977 Place of Birth: -Shabwa-Yemen Marital Status: Married Nationality:yemeni Address: ataq -shabwa Mobile No:777005027 Email:abongood77@gmail.com Summary of Qualifications: � Bachelor in international Trade ,university of science &technology 2008/2009 � Grade Good+ Practical Experince Network Installation. Network Management

. Network maintenance

Attended Course

English Course

Next generation network (ngn)

LAN &WAN netwoek

Multi protocol lable switching (MPLS) Diploma in electronic and telecommunication engineering Language: • Arabic: Mother Language. • English: Very Good Reading, Writing and Good Speaking.

Professional Software : • Microsoft office package (2003/2010). • All versions of windows. • Windows server 2000 and 2003. • Internet Tools. Programming languages : I worked very well with the following computer programming languages: -c++ -java - Visual Basic. Experience: Currently I’m working with Yemen telecommunication Company for 10years

C . V

• Name :

Wagdi Kassim Mahmmod Al –Hamadi

• Place & Date of Birth :

Sana'a – Yemen in 1987/01/01

• Nationality : Yemen

• Marital Status : Single

• Address : Hail Street – Sana'a Yemen

• Mobile : ( 733154123 ) or ( 771243345 )

• Electronic Mailing : ( Wagdi_h@hotmail.com )

Personal Information

• Bachelor English Literature at Sana'a University on 2010 • Master of Information Technology student , first Year at Open

University Malaysia in Sana'a , Yemen .

Education

• Knowledge in most common applications : Windows 98, Windows me, Windows2000 Professional ,Windows XP ,Windows 7 and Microsoft Office 97, 2000, XP ,2010 & Internet applications .

Degrees special

courses &Skills

• Arabic and English (Speaking , Reading and Writing)

Language

• Excellent communication skills .

• Smart and able to grasp new technologies in a short period of time .

• Ability to work on high pressure, fast moving and challenging environment.

• Professional with good organizational and planning skills.

• Self-motivated to continuously expand personal/ professional knowledge.

• Team player & fast learner.

Particular Skills

Building Work Plan for Information

System In according to Organizational Hierarchical Structure

Done By

1. Abdulrahman Mubarak Barouis OUM ID NO.(CGSYE 0001 5431) UST ID NO.(2012 12 403)

2. Eng. Ammaar-M-Eissa OUM ID NO.(CGSYE 0001 5431) UST ID NO.(2012 12 483)

3. Wagdi Kassim Al–Hamadi OUM ID NO.(CGSYE 0001 4869) UST ID NO.(2012 12 263)

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Building Work Plan for Information System according to

Organizational Hierarchical Structure

Abstract

All organization make planning for every process through the organization, so for this

it’s make work plan for every job’s , and it does that according for the hierarchical

organization structure .

Organization structure refers to the way that an organization arrangement people and jobs

, so the organization structure is built-in in four basic principle :

• Heretically of Authority Specialization

• Standardization

• Centralization

Introduction

From the question of the assignment we have two concepts:

1) The concept of hierarchical organization structure and,

2) The concept of the work plan i.e. Project plan,

At the beginning let us write briefly about some point to clear those concept’s and

clear how each one is needed to another concept.

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1- The hieratical organization structure

is an organization structure where every entity in the organization ,except one is

subordinate to a single other entity.

This arrangement is a form of a hierarchy .In organization the hierarchy usually consist of

singular /group of power at the top with subsequent levels of power beneath them.

This is the dominate mode of organization among large organization’s:

Most corporation, government, and organization religions are hieratically organization

with different level of management ,power or a authority .Hierarchal organization follow

the layout of pyramid,.

Advantage of hieratical structure

1- employees recognize defined levels of leadership within the organization, authority

and levels of responsibility are obvious.

2- Opportunities for promotion motivate employees to perform well

3- hieratical structure promote developing employees as specialized .

Employees may narrow their field of focus and become expert’s in specific function

4- employees becomes loyal their department and lookout for the best interest of their

area .

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Disadvantage of hieratical structure

1- Communication cross department tends to be less effective than in flat organization

2- Rivalry between department may inflame as each department make decision that

benefit, its own interests rather than the organizations as whole.

3- Increased bureaucracy often hinders an organizations speed's to change .

Increased time may be required to respond to clients.

4- Salaries for multiple layers Management increase an organizations costs.

2- Work Plan:

• Is an outline of all task’s that need to be complete in orders to finish an entire

project , work plan include management layout for each member , in other word

work plan is document that define the action and responsibilities to manage

project information .

• Developing a plane is an Essential steps to determine the effort and time that will

be required to collect and distribute project information .

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Make Work Plan for built an information system for any organization the plan

should address the following area :

• Information requirement , What data must be available and to whom ?

• Information Collection , How will information will be collected?

• Information analysis , How data will be edit ,tested and analyzed ?

• Reporting information , How information be disseminated?

• Historical information, How will historical information be maintained ?

• Persons , Roles , Responsibilities , Qualification and Training of Team that

necessary to implement the project plan.

From above we see Human Resource whom vital-components of an

Information Management System, so the plan should be :

• Assign duties and Responsibilities to specific staff members or positions .

• Establish methods for ensuring that personal are qualified and adequately trained

for responsibilities assignment to them,

• Now when we want to make system must be make it according to organization

hieratical structure .

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Information system in accordance with the organizational hieratical structure

It means to classify the information system in to different types rely on the way in

which task and responsibilities are divided within an organization .

As most organization hieratical, the way in which the different classes of

information system are categorized tends to follow the hierarchy .

This is often describe as the (pyramid mode ) because the way in which the

system are arranged mirrors the nature of the task found at various levels in the

organization

*

Figure 1: organizational hieratical structure

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The Concept of building Information in a accordance with the organizational

hierarchy structure .

• The Concept to build information system in accordance with the

organization hierarchy as it is necessary to support each level of employee

within the organization with their particular function and need’s .

• An office automatic system (OAS) generally support’s the clerical staff

• Mid-Management in software and desk-top publishing.

• Electronic calendar ,e-mail and voice-mail in the use of daily need’s .this

function area information system assist managers with reporting .

• The business intelligence system (BI system)Provide computer-based

support for data analysis .

Expert system (E Ss’) support knowledge’s worker’s in organization by helping

them to make decision with knowledge’s of Human expert available to them in

software package .

Dashboards are them used by managers of the organization to provide statistical

data and information .

Once the Hierarchy is formed ,system like the above are established for each

levels, these systems them enable the manager and employees to perform their

jobs effectively and contribute to the organization's goals and bottom line.

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For all these points above when we make plan must be consideration the

hierarchy of organization to assign each job to the suitable level of organization

hierarchy structure .

Advantage of building information system in accordance to organization

hierarchical structure :

Simplify a administrate structure.

Reduce the levels of the hierarchical to support efficient decision-making process

and increase the scope of supervision.

Expansion of a delegation of the power to take decisions for workers in a middle-

level and operational without need to return to the higher administration

Expand a distribution of information which may be available at right time due to

lower cost of information.

Increase a speed of decision making and more effective and efficient management

performance

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Case Study:

Title: SABAFON (Yemen Telecommunications Company).

1- Overview :

SabaFon's vision is to establishing a strong, dynamic and flexible organization to

serve the benefit Yemen civilian with the latest available GSM products and services.

The company provides high a quality and innovative mobile services and delivers

value to all Yemeni customers. Our commitment is to build a state-of-the-art GSM

telecommunications network that will facilitate long-term economic growth in

Yemen.

1.1 Organizational hierarchical structures :

All departments of company are manage by the top management which consist of

senior manager and executive manager who are responsible for making a plan and

documentation of company in general and to manage the yearly plan and new

procedures that may apply on that year.

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Then , following departments falls under top management :

A. Technical Department :

responsible for supporting the communication network like managing the switch

of communication software ,configuration of links the programming that may

need to develop in any programming language and this Department can separate

to the following subunits:

Base Station System (BSS) team: this teamare responsible for the links

between all the branches for microwave.

The Environment team: this team is deal with a electrical thinks and Air

Conditions for server rooms and to keep rooms as cool as it needs.

Radio team: this team deals with site on mounts and microwaves to keep

the network stable.

Figure 2: Organizational hierarchical structures for

SABAFON (Yemen Telecommunications Company).

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Communication switch team: this teams configure the link of software with

IN and switches to open a calls for subscribers as well as to provide a

subscriber with the internet if he need.

Technical Application team: this team is provide any by any company

Software that they need to manage their works using any program

languages.

B. Finance department : this department is working with a cost related to the

projects, a budgets and a revenue

C. Human resource department : this department is general in all company that

they work on all the requirement from and for the employees. It consist of

following unit :

Admin Unit: this unit is separate to the following unit:

General team: this team is deal with a parcels and to receiving any

request for maintenance from any Department to give it to the specific

persons to do this task,

Maintenance team: this team is working to lay down the new or

replaced the links according to the IT or TD requests as example, as

well as they response to do all Maintenance that a company building

needs from outside or inside also for branches in republic.

Security team: this team work to keep a company and branches save as

much as they can, they put the security men according to their rules and

monitor the doors by camera, create a polices

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Driver’s management team: this team deal with the all the cars and the

drivers and they manage the drivers to move between the branches in

republic for specific jobs and services.

D. Marketing and sales department :this department working with a Sales points

in Republic, they contact the providers to deliver the scratch cards for example to

all Sales points and took the invoice to the Finance department to apply these

invoices to ERP systems to be checked by a senior managers later.

E. Customer service department :a Customer Service Department handles

complaints received from customers and the broader public, in a fair objective

and businesslike manner. It consisting of following unit :

Call center Unit: this unit is dealing directed with customer to solve their

problems if they can or they send the complaint to VAS unit to check the

problems.

F. IT department : IT department is the main department after the top management

this department separated to the:

1. Billing Unit: this unit is responsible of a Postpaid subscriber (Roomer &

internal subscriber) and deal with the DB and applications that service those

subscribers only, and all that they needs to upgrade their system from period to

other according to the subscribers increase.

2. IT operation Unit: this unit separated as the following:

Network team: this team is dealing with whole network for the all branches

in our republic and to keep a network stable as well as if there is any new

Hardware project that related to their unit, they are working on it.

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Mail admin team: this unit working to manage the e-mails system for whole

republic branches that is the main idea that the company working on and

their system installed with Windows OS, they are working to create the

users, the privileges and to take the backup.

Security team: this unit deal with the security issues like fire walls and

antivirus Software and hardware to keep the networks secure as much as

they can.

3. BPX Unit: this unit dealing with the internal communication system for the all

branches and main department and they have their systems to support that.

4. IT support team: this unit separated to:

SUN Solaris supported team, that they responsible to support all SUN

Hardware and the software.

DB team: they are response about any DB that may install in company or

branches.

ARP & SAP team: they are responsible to keep the ARP system stable to

deal with all other departments and employee request.

5. Help Desk Unit: this unit is to support an employee if he needs the help, if their

tools broken or needs maintenance like his PC, Tel, Monitor, and Fax. They

must work to keep all the departments to work smooth.

6. Value Added Services (VAS) Unit: this unit deals with the Prepaid subscriber

and separated to:

Quality Assurance team QA : this team is the main unit that is work in low

level with the Hardware, links and Software of the servers, the main work

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to make a plan for any new project may fix in the VAS unit after he bring

the new project in network the other units start to apply their applications to

bring any new services to subscriber. As well as the QA engineers are

responsible about the backup system for VAS unit.

Intelligent Network (IN) team: this unit is direct work and support the

prepaid subscriber and responsible about a services that must give to

subscriber.

Reporters team: this team responsible for provide all the subscribers that

may they have a problem with their lines like missing units, disconnected

from network to make the IN team to work on these problems.

VAS Operation team: this team responsible for test all the services that a

company provided it to subscribers and to monitor the transaction in the

communication network.

SMS team: this team responsible for any services like sending SMS,

ringing tones, voice e- mail services.

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Discussion :

ERP \SAP is the main system for the company which supporting its work and

used to manage internal and external resources, including tangible assets,

financial resources, materials, and human resources. It is facilitate the flow of

information between all business functions inside the boundaries of the

organization and manage the connections to outside stakeholders.

ERP support all employee work within company in all departments , as well as

support following functions :

- Follow-up times of attendance for staff

- Conduct transactions of vacations where the employee enters the demand for

vacation and pass to the supervisor, Director and General Manager in

automated form.

- Follow-up salaries, overtime and deductions.

Company use a help desk that’s a place that a user of information technology can

call to get help with a problem.

From all points above we see that ,all organization needs to build information

system according to their hierarchal structure and depending on their project

plan.

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Modern System Analysis & Design. 6th Edition.Published by Pearson

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[4]YarmohammadzadehPeyman, AllammehSayyed Mohsen,

FarhangAboulghassim, AjdariZaman (2011).” The Analysis Of The

Relationship Between Organizational Structure And Information

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2011.

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