Total Quality Management

5/11/2018 Total Quality Management - slidepdf.com

http://slidepdf.com/reader/full/total-quality-management-55a0c83f06c4b 1/26

!&&

,9,70,,3

,,2203,/,5 07,4-,8,8 /,35,8,7-0-,8809,5507:8,,,3 /9:39:9:39:

203,8,3 574/: -07:,9,8 -, /03,3 ,7, 907,3,: 803, /,5,9 -078,3

/03,3 574/: :,7 3007 0 ,703, 9: 809,5 507:8,,,3 /,7,5,3 8:/, 2:,

202507-, :,9,8 574/:3, !74/: -07:,9,8 /503,7: -,3, 1,947 ,3

-07,9,3/,,2507:8,,,390780-:9!07-,,39/,,3,/,:,35,/,574808574/:8

909,5:,5,/,809,5-,,3,38,3907,98,9:8,2,,3/,,2507:8,,,3

!0307,5,3 %49, ":,9 ,3,02039 %" 8,3,9 /507:,3 :39: 203/,5,9

574/:,7,3-07:,9,8/,3808:,033,3438:203,,2%"907/,5,9-,3,

1,947 ,3 ,7:8 /-,,8 /,3 /,8,3,,3 /03,3 -, 803, 50,8,3,,3%" 3

,7:8//::340802:,5,/,,2507:8,,,32:,/,7,9,8,38,25,0;05007,

5,3-,,80,5:3

, 9, 20,9 507:8,,,3 :,7 3007 0-,3,,3 90, 20,8,3,,3 %" /

507:8,,,33, /03,3 -, 809,5 9,:33, 2070, 202-:,9 507-,,3 /,,2 88902

507:8,,,33, , 9: /507:,3 :39: 2033,9,3 574/: ,3 /,8,3 803,

808:,033,3438:2033,

207, 507:8,,,3507:8,,,3 ,3 20,8,3,,3 %" /03,3 -,

2025:3, 249;,8 :39: :9 20250740 6:,9 ,,7/ ,3 /-:,9 40 ,.42

,7/0 ,.42 ,7/0 ,943, ":,9 ,7/ ,/,, 8:,9: 503,7,,3 9039,3

:,9,8,3/-07,3809,59,:33,05,/,507:8,,,3507:8,,,3/207,070,

-0742-, :39: 20250740 ,7/0 ,7/ 333 ":,9 80-,, -:9 -,,

507:8,,,33, 90, 20,8,3,,3 %" /03,3 -, , 3 :, 207:5,,3 ,23,3

05,/,438:2033,-,,574/:,3/:3,,3 90,202 :,9,8,3-, /,3

808:,/03,3,7,5,35,7,438:203



!,/, 8,,9 3 / 3/4308, -0:2 ,/, 5,94,3 ,9,: 70107038 :8:8 20303,

-,,2,3, 50,8,3,,3%" /03,3 -, 803, 507:8,,,3 2,8 -0:220309,:

80.,7,5,89,5,,88902/,,2507:8,,,33,90,20,8,3,,3%"/03,3-,,9,:

-0:20,703,9:,23320309,:-,,2,3,50,8,3,,3%"/507:8,,,3

!%!079,23,/03,3202,,70107038/,7",390,-07,8/207,

%::,3

%::,3502-:,9,39:,8,73,/,,:39:202-,3/3,3507:8,,,3/207,,3

90, -07,8 20307,5,3 %49, ":,9 ,3,02039 %" /03,3 ,3,88 ,.42

,7/0 ,943, ":,9 ,7/ " /03,3 507:8,,,3 / 3/4308, ,2

203:3,,3 507:8,,,3 3.072499 !09740:2 507,9438 425,3 80-,, -089

57,.9.0/,3!%!079,23,80-,,507:8,,,3502-,3/3



$#%#

%49,":,9,3,02039

%49,":,9,3,02039%"207:5,,38:,9:438052,3,020324/073,3

-07:8,,:39:202-07,3708543 80.,7,905,9907,/,5809,5507:-,,3 ,3 ,/,%49,

":,9,3,02039 :,207:5,,39,39,3,3907,/,5 90472,3,0203 97,/843,,3

8:/, 2,5,3 ,3,0203 97,/843, 2030,3,3 9::,3 507:8,,,3 5,/, :8,,

202,82:2,3 ,-,,9,:202,82:2,302,2:7,3 5,7,502$0/,3,3 %49,

":,9 ,3,02039 0- -0714:8 5,/, 9::,3 507:8,,,3 :39: 20,,3 0-:9:,3

50,3,3/03,3202,84-,7,3/,3,8,,3202:,9,880932:33

%" 207:5,,3 88902 2,3,0203 ,3 203,3:9 :,9,8 803, 897,90

:8,,-0747039,85,/,05:,8,3 50,3,3 /03,320-,9,380:7:,349,47,38,8

:,9,8/,305:,8,350,3,3,7:8,203,/,390750393-,809,547,3/,,2

507:8,,,33,,3-0747039,8,3,,3,3

03,3 20342-3,8,3 5738557385 9039,3 2:9: 40 5,7, , /03,3

503,,2,357,990,/.,5,50302-,3,38:,9:24/080/07,3,909,58,3,901091

:39: 2032502039,8,3 2,3,0203 2:9: 9075,/: 4/0 90780-:9 907/7 ,9,8

42543034254303-07:9

%::,3507-,,3907:820307:8,793,2:9:80,:/507-,/,3/808:,,3/03,3

507:-,,3,3203,3:90-:9:,3/,3033,35,7,50,3,3

!738514:85,/,50,3,3507-,,3574808/,30907-,9,3949,

0203 0502253,3 503//,3 /,3 50,9,3 897:9:7 503/::3 42:3,8

,3,7,3/,3503,:,38079,503::7,3

4/0/,9,8/-039:-07/,8,7,39,573852:9:9075,/:,9:80-,,-07:9

4:805,/,50,3,3-,50,3,339073,2,:5:3089073,



4:85,/,507-,,357480807,:39:202574/:880.,7,4388903574/:,3/,5,9

/9072,

4:8,3202,31,,9,3-,,95,7,,7,,3

2502039,8%"

2502039,8%"/,5,92033,9,3574/:9;9,847,38,8307,:,399,91

2033,9,3 :,9,8 203:7:3,3 08,,,3 /,3 93,9 07:8,,3 2033,9,3

0109;9,8 5,/, 802:, 0,9,3 2033,9,3 018038 203:7:3,3 8:2-07/,,20,:

5033,9,3 574/:9;9,8 /,3 20307,,3 80,, 808:,9: ,3 -03,7 /03,3 .,7, ,3

905,9

%,,5,,/,,2%"2502039,8,/,,203,0,/,,347,38,8,3 ,/,

, 47,38,8 907-:9 2025:3, 050,,3 01091 907,/,5 3:3,3 /,3 2,25:

2038:808,3507:-,,380-0:23,%",,32:/,/2502039,8,3$0-,3,,

03,9,,3 ,3 ,/, 9/, 203/::3 43/8 ,, ,3 /507:,3 2502039,8 %"

/9:3/,/,347,38,8,8,7:8/80,9,380-0:2203,,%"

07,3/,8,3 5738557385 /,3 57,43/8 ,3 905,9 9,,5,3 2502039,8

-07:93,,/,, 203:3,,30502253,3 ;843,70,/0785:39:203.,5, ;8

2,8, /05,3 47,38,8 /,3 -,,2,3, 202,8:,3 5747,2 %" ,3 905,9 203/8,3

574808507:-,,3,34257003812502039,8%"/,3,9,33,/03,388902-,7:

/,30,9,8 002-,,,30502253,3 ,/,, 00203 :3.0-07,8,3 2502039,8

/,,2 8,, ,3 -08,7 502253 203:3:,3 0-:9:,3 /,3 203:8:3 ;8

203/0138,3,9,7-0,,39::,3/,35,7,20907%"!022532025:3,50785091

,3,5,3,3/,3,7:82,25:20249;,8-,,,39079::5,/,57480880,2,9,,5,,

, ,/, 5034,,3 /,3 ,2-,9,3 , 90780-:9 /507:,3 /,,2 2030,,3 -:/,,

4,38,8 ,3/03,5/03,3%"2020,7,/,3202507:,95033,9,3:,9,8

-070,3:9,3 ,,2 203/8,3 574808 507:-,,3 425700381 502253 ,7:8

20309,: -:/,, 47,38,8 ,3 ,/, 3472,3472, 3,3, 14841 /,3 ,,

0502253,32,3,075,/,802:,0;0:39:203,230905,9,32502039,8%"

2502039,8%"80.,7,08038,20-,9,397,31472,847,38,8 /,, /,7

4507,8 /03,3 .,7, -,7: 20302-,3,3 -:/,, -,7: :, 20-,9,3 /08,3 :,3

8890288902 ,3 ,3 4388903 /03,3 50785091 88902 88902 ,4,8 ,3,7,3 /,3

8:2-07/,, 507: /,7,,3 808:, /03,3 -:/,, %" %" 5,/, ,0,93, ,/,,

88902 2,3,0203 8:2-07/,, 2,3:8, 5007,,3 2:33 //8,3 :,3 80-,,

2502039,8 04254 07, ,3 2,3/7 503,,3 307, /,3 88902 425038,8



2:33/:-,203,/2-,,3-07/,8,7,3307,04254/,350,9,3-,2,3,07

5030, /,3 ,7,,38,3,9 /507:,3%07,7507,9,3 80503:3,/507:,35,/,

-07-,,0,9,3/03,3203:3,,3:25,3-,/,7438:203

,2-,7,802502039,8%"

%,-02,%,,5%7,381472,8/,,22502039,8%"



,.42,7/0,943,":,9,7/

"/:3,,380-,,8:,9:07,3,07,:39:203::7/,32030;,:,8

307,2,3,0203" /,5,9202-,39: 47,38,8 203,/,5 3:3,3/3,28

202-,3:3 88902 07, ,3 93 2030702,,3 ;8 /,3 28 0 /,,2 897,90

202-,3:3 0809,,3 438:203 /,3 2025078,5,3 93/,,3 897,908 :39: 203.,5,

08:808,3,3,503/08079,89,-9,847,38,8:39:,3,5,3,3,85078

%0 ,.42 ,7/0 7907, 147 !071472,3.0 .003.0 207:5,,3 8,, 8,9:

2094/0 ,3 /:3,,3 :39: 202-039: ,7,90789 /03,3 202 307, /,3

39079,8 ,3 93 80.,7, 080:7:,3 $0.,7, ,78 -08,7 .7907, 147 5071472,3.0

0.003.0/-,0/,,29::,9047/,5:39::,3:9,2,09::,90473,39,7,

,3

033,9,3 307, 47,38,8 /,7 80 57,9057,90 07, ,5,-9,8 /,3 ,8

47,38,8

021,89,842:3,8/,3-07-,,31472,8/,39,7,47,38,847,38,8-,,3

800382,:5:3-07-0/,038

,9 -,39:/,,2202,,2/,3203,9:7307,47,38,88079,203,7,,3/,,2

50703.,3,,3/,3502-0,,7,347,38,8

,2-,7,7/0/:.,9437907,147!071472,3.0.003.07,2047

,,2 ,2-,7 / ,9,8 /,5,9 /,9 5,/, -,,3 5741 47,38,8 203039:,3

-,,2,3, 0/:5,3 47,38,8 80,7,7 3:3,3 :-:3,3 07, /,3 9,39,3,3

897,908-07507,380-,,5,3/:,3080:7:,3,9,8889022,3,0203307,47,38,8



,2-,790780-:9:,2030,8,3-,,889022,3,0203/8:8:3407907,

",3907/,5,9/-,,3903,,32030,8,34507,843,/,3,8,8,3

/.,5, 0,/0785897,90.5,333/,3.:894207,3/2,70914.:8/9025,9,3-078,2,

:39: 2030,3,3 503933, 8:,9: 0502253,3 ,3 -0714:8 5,/, 897,90 /,3

.:894207/2,3,50225380347,3203039:,3,7,47,38,8/,3203.,708025,9,3

-, 47,38,80/05,33,7907,47147.04.:8 !74.088 ,3,02039 /,3 #08:98

203:3:,3 ,8 $02:, 543 93/,,3 203,7, 5,/, 708:98 ,3 207:5,,3 8:,9:

,-:3,3 /,7 ,8 307, 4507,843, .:894207 13,38, 8:2-07 /,, 2,3:8, /,3

9,3:3 ,,- 5:- ,78 5,3, 47439, ,3 90709, / 903, 203:-:3,3

0502253,3 /03,3 ,8 ,3 -07:-:3,3 ,38:3 /03,3 08:808,3 47,38,8

%,3/, 5,3, -4,-, 203:3:,3 :-:3,3 5:8,9 ,39,7, 7907, 0,/0785 /03,3

708:98 ,3 -07,79 503933, :25,3 -, 100/-,. / /,,2 0109;9,8 88902

2,3,0203 307, 47,38,8 $0/,3,3 7907, 20,8:702039 ,3,88 /,3 340/0

2,3,02039 -07507,380-,,143/,8/,7889022,3,020307,

,39/,343805"

7907, " /-,3:3 -07/,8,7,3 ,3/,8,3 /,7 3, 39 /,3 43805 ,3

/7,3:2,380-,,-07:9

0502253,3'84307'843,70,/0785

0502253,3 '84307 207:5,,3 ,7, /,3 .,7, 5,3/,3 8079, 3,3, ,3 ,7:8

/2 40 8047,3 502253 8:,9: 47,38,8 !02253 47,38,8 ,7:8 20309,5,3

,7,/,3203.59,,314:850,3,33,3,,30,8/,30,9,38079,08509,8

,393,3/2,3,09,,90780-:9/,9,8,7:820302-,3,30-:9:,3/,7

5,,3-0705093,3 89,04/078

0:3:,3,3//4743/07,,350,3,3:9 4207/7;030.0030

:94207/7;030.0030207:5,,38:,9:43805897,908/2,3,47,38,8/9:39:9:39:

2025079,,3,3 0809,,3 50,3,3 203,7 50,3,3 -,7: /,3 20302-,3,3

80203 5,8,73, :94207/7;03 0.0030 9/, ,3, -07,79 47,38,8 203:7,3

0.,.,9,3 /,3 08,,,3 8079, 203:7,3 425,3 20,3,3 -,,2,3, 47,38,8

203,23 -0-,83, 0.,.,9,3 /,3 08,,,3 803, 50,3,3 207,8, 3,2,3 /,3

:-:3,3/,5,9907,3/03,3-,

!02-0,,7,37,38,8/,3!7-,/7,3,9 43,,3/!07843,0,733

7,3,943,,3/!07843,0,733/507:,3:39:203.,5,93,9307,,393

!02-0,,7,3 47,38,8 207:5,,3 8:,9: 574808 502-0,,7,3 ,3 20207:,3



5033,9,3907:820307:8/,7503/0,9,3503/0,9,3,3,/,20225305,/,8,8,7,3

8,8,7,3 -,7: /,3 503/0,9,3503/0,9,3 ,3 -,7: $0,3 502-0,,7,3 47,38,8

502-0,,7,3 57-,/ /507:,3 ,703, 08:808,3 ,7,,3 907,39:3 /,7 08025,9,3

/,302,25:,3 2,832,83 3/;/: :39: 20250,,7 ,, -,7: 08025,9,3 9:

/,5,9-07:5,503//,350,9,3749,85007,,35020-07,370,7/ /,3,33,

!02-07,33,05,/,,7,,3/,3297,07,

!02-07,33,05,/,,7,,3-07,79-0742920305,/,05:,8,350702-,3,3/,3

507,:,3 05,/,5,7, ,7,,3 90780-:9 /03,3-,0297,,3 39073, /,5,9 /,:,3

/03,3203,307, 8,2, /,39,7,5,7, ,7,,320,:807,95007,502-039:,3

92 07, ,3 202 307, 93 / 0297,,3 089073, /,5,9 /,:,3 /03,3

203,3:-:3,3,3-,/03,350,3,3,33,8:550747,38,880038/

09,3,8,3 9

0714:85,/,2,8,/05,3 4.: 843%0 :9:70

,3,0203:39:34;,8 ,3,3147334;,9 43

7,38,8 ,7:8 /04, /,3 /,7,,3 80/02,3 7:5, 803, 34;,8203,/-,,3

/,7 -:/,, 502-0,,7,3 34;,8 ,7:8 /3907,8,3 0 /,,2 07, 80,7,7 /,3

//::3/03,3507-,,3307,

,3,0203-07/,8,7,31,9, ,3,02039 -1,.9

%,3:3,,-84., $ 4.,#085438- 9

0714:85,/,,8,8/,3503.59,,33, 4.: 843#08: 9 ,3/ 70,9 3', :0

!03::7,3 307, 47,38,8 507: :, 20214:8,3 ,8 ,3 ,,3 /.,5, /,3

20302-,3,3 ,8 90780-:9 -, 5,5, ,3 -07050393,3 , 3 -079::,3

:39:202-,3:30809,,3/,34397-:805,/,2,8,7,,9

$890250785091 !07850.9 ;0 $ 89 028

$8902 50785091 203,9:7 50304,,3 47,38,8 80.,7, 080:7:,3 :39: 203.,5,

08:808,3307,



!%$#%#

2502039,8,.42,/705,/,3.072499425,3

!741!07:8,,,33.072499

3.072499 !09740:2 507,943 425,3 207:5,,3 507:8,,,3

4397,947,3,02039 ,3/507,93 ,3-007,:39:$97,90.!09740:2

#0807;0$!#05,79020330705,79203941307&$,3-074,8/0

70,383008&$3.072499/-039:9,:3/,3907:8202507-,,7:

4397,3,/03,305,7902033073,

0/,8,7,3 4397,3, 05,790203 307 &$ 207:5,,3 8,9:8,9:3,

438:203 507:8,,,3 3.072499 !07:8,,,3 3.072499 207:5,,3

507:8,,,3 ,3 9/, 2025:3, ,8809 /,3 ,-9,8 $0-,,3 -,, 4507,843,

507:8,,,3/9,3:340/,3,-,//,5,9/,7,8307, 5071472,3.0100$02,3 -, 5071472, /,,220203:.489:207300/8 /,,2 , 3 2,,

,,3 802,3 -,:8 93,9 57419,-9,8 /,7 3.072499 /,3,5 80-,,

8,,8,9:-,,3,9,84397,94710/07,,3/,:,340/,3207:5,,38,9:

8,9:3,507:8,,,3 / 4:8,3, :39: 20203,3,3 ,/70 -07-,88

4:8,3,":,9 ,7/ 9, , /,3 !,/, 9,:3

3.072499 203072, 100/-,. ;89 /,7 ,.42 ,/70 ,,7/ 5,/, 9,:3

50325,3,3 23, 3.072499 / 90,8 203072, 503,7,,3 %0,8

":,9 ,7/ 0502,3 3.072499 907/7 ,9,8 507:8,,,3 0297,,3,1473,-,80/425:907$.03.047547,943$070,38-,80/%



0/07, $07;.08 3. .072499 39073,943, ,1473,-,80/ ,.4-8

0/07, 330073 0 70,38-,80/ 39073,943, ,90%,3 %0723,8

!09740:2,3,02039%%

!07:8,,,33.0724993203072,503,7,,3,.42,/70,,7/5,/,

9,:3 8090,-07,8203,/,5 9,39,3,3507:8,,,3 /,3 -07,820,25,:

9,709507:8,,,3

!74/:507:8,,,33.072499

$!# $ 97,90. !09740:2 #0807 ;0 207:5,,3 80-:, ,809 897,908 3,843, $

//7,340 307!4.,3/43807 ;,943.9 9,:38090,02-,7423,40

7,- 5,/, 9,:3 $!# 90,203,/ 4-, -03.2,7/,,2 50325,3,323,

/,3/70/9,3/03,3503.59,,380-,,3-08,790344:39:203.,5,28$!#,9:

:39: 20389423, /03,3 9::,3203:7,3 /,25, -:7: 04342 ,5,-, 907,/

3907:58 /,,2 502,84,3 23, :9,2, :39: $ /,320,8,3,,3 0,-,3

80-,,2,3, /,9:7 /,,2 !747,2 307 39073,843, 39073,943, 307 !747,2

$!#207:5,,3 .,/,3,3 /,7:7,9 23, 2039, 907-08,7 //:3, ,3 8,3,9 549038,

,5,-,/2,31,,9,35,/,8,,903,,3,7,23,/:3,,9,:5:34314-,,3

-07549038203:7,35,84,323,0&$,/$!#-8,/3,9,,380-,,,23,3

090780/,,3 23, 2039, / &$ -, 907,/ ,3:,3 8:55 203, 2039,

39073,843, $!# ,/,, ,349,39073,943, 307 03. 907/7 /,7

,349,30,7,0,349,,3 /,,2 ,/,3 307 39073,843,2038,7,9,3 -,, $!#

,3 20203: 89,3/,7 39073,843, :39:/,7:7,9.,/,3,3 23, 809,7, /03,3 5,3

80/9 ,7 23, -0782547 9,:3 80-0:23,0-07,/,,3 $!# 388902 ,3

/,8,3 574808/,3 ,3,,3,//,8,7,35,/,30-:9:,3897,908,,2,

907,/ ,3:,3 5,84,3 23, /,3 203:9 50739,/,7 !708/03207,$07,9

$!# 3 8,5203/897-:8,3 23,2039, 0 ,33 ,/,, 8,, 8,9: ,3 5,3

9,503.59,,33,50393574808/,3/03,80-,,!03,7,3

:9:77,38,8

!:75480/0130-.4397,.9942,3,0,3/4507,904190897,90.!09740:270807;0

' 843:7;843894-0903/:8970,/07147509740:28947,0/897-:943,3/

4507,9438-08957,.9.08,3/,888990$!#3702,33,0,/07310/07,4;0732039

,03.5071472,3.0



8843:7288438940.0,9/0;0738,1080.:7003;7432039,7085438-0,3/

.4890110.9;0$!#4507,943,70,/3088

2502039,8,.42,/703.072499

$8902503,,3,.42,/70203.,:5

0,/0785

0,/0785/,7507:8,,,33.072499-07,39:305,/,.470;,:0,3/,3:940

507:8,,,3,9:

O 8843#0,/3088 :39:203,,3,3 5747,2$!#:39:/,,2 0,/,,3 ,3

8,1080.:707,2,3:3,3/03,3.,7,,301091/,301803O #085438-0 $90,7/85 203.59,,3 47,38,8 /03,3 5071472,3.0 /,3

8:89,3,-0/03,3-07-,,,7,9078050792,3,0203574,913:3,3-838,3

0109101803/,320203:,/,,/,09820203:18.,7085438-988902

,39073907,8/,3203,/458-08957,.9.0/,750,:50,:42078,,33,

O !,7930785203.59,,307,8,2,,38,3203:39:3,3/03,3574,91

O 489:207$,981,.9432025:3,9,7090.00/050.9,943/,7,7,,3

O $4., #085438-908 -074507,8 /03,3 -0747039,8 5,/, ,7,,3 /,3 :9 8079,

202,:,3/,3203:39:3,32,8,7,,94.,

O 25400 0;0452039 ,3/ ;0789 203.59,,3 3:3,3 07, ,3 249;,91

4250903

!07:8,,,33.0724992033,9,3:,9,8 0,/0785/03,3203:3,,3

24/0 !,3 4 $9:/ .9 !$ 24/0 ,3 2030/,,3 5033,:,3 80.,7,

88902,98 907,/,5 307, 47,38,8 20,: 507902:,3 7:93 89,11 80347 :98,8 ,3

01091 /,7 !071472,3.00,8:7020398,3,02039 $8902 !$ /,3 39071,.0 ,3

-0747039,8 5071472, /03,3 !,7, $0347 0,/07 /,7 3.072499 202507:,9

88902 0,/0785 /03,3 502-07/,,,3 ,7,,3 0254073 0254008 203/4743

38,91 /,3 203,,3,3 57385 507-,,3 ,3 -07083,2-:3,3 4393:4:8

2574;02039 7,1 -07:9 202507,9,3 5033,9,3 0,/0785 /,,2 9,:3

907,7,9,//,5,9/,78:7;0907,/,5,7,,3,3,,320339075709,8,393,9

42:3,8/,30,/0785/,73.072499



,2-,77,10502253,3/,342:3,83.072499

$97,90.!,333$8902/,3$97,90.!,333!74.088

,2-,7$97,90.!,333!74.0883.072499



,2-,7$97,90.!,333!74.0883.072499

489:2074.:8/,3$,981,.943

489:207 8,981,.943 -8, /,, /03,3 203:3,,3 -07-,, 897,90 /,39,7,3,

203/0391,88,3,320307,5,32094/089033/,30,733,34592,/,3

2034592,,3 425,3900/-,. ,3,02039 07:9 ,/,, 3/08 05:,8,3

50,3,3,.42,/70/,,2-0-07,5,9,:3907,7

,2-,77,105:,8,3!0,3,33.072499



!,/,7,1907,9-,,3/0805:,8,350,3,33,80203,9,:3/,389,-

8,25,9,:3

#4.:8

,,2 2033,9,3 8:2-07/,, 2,3:8, 3.072499 14:8 05,/,

2033,9,3 89:,8 /,3 88902 07, ,7,,3 9072,8: 88902 707:9203 ,7,,3

8890250,9,3503//,3 /,3249;,8 ,7,,3 8079,202507,9,3 ,850 05:,8,3

,7,,3,3-,/,:,3/03,301091,,32033,9,3574/:9;9,8,7,,3

,2-,77,1!02-:,9,305:9:8,3,7,,33.0724990/,8,7,3 7,1 /,9,8 907,9 -,, ,7,,3 203,: -,, 2070, /-07

49479,8/,,25007,,3/03,35:3.,-03.2,780-08,75,/,9,:3

,2-,77,105:,8,3,7,,33.072499

0/,8,7,37,1907,9-,,05:,8,3,7,,3907,/,55007,,32070,2025:3,

93,9,33,,3.::5831,3

,3,020318038/,3!071472,

,2-,77,1!071472,507,83.072499



,2-,77,1109;9,8,3,02033.072499

,2-,77,1109;9,8,3,0203,,3.072499

,2-,77,10,2,3,3/,3,23,33.072499

07:9,/,,,3,8,$%/,73.072499

$97039!07:8,,,3,389,--07503,,2,3/,33:3,307,,3-07503//,3



025:3, 02,25:, 2033907,8,3 8:2-07 /,, ,3 ,/, 2,3:8, ,8809 /,3

-:/0920,:42:3,8,3-,:8

%/,202,8809,9,::9,305,790203307203:,8,802:,,8809,3,/,/,3

3.072499203:,8,889022,3,0203/,32:50309,:,3

02 8,9: .489:207 ,9: 05,790203 307 ,3 203,23 5,7930785 ,3,

5,3,3

0,3088

$,9:8,9:3,502,8:,320,:05,790203307,32025:3,-,9,84397,

!741!%!079,23,!078074

!#% ,/,, 507:8,,,3 23, /,3 ,8 -:2 ,3 /2 !020739,

3/4308, ,943, 425,3 ,3 -07/7 80, 9,3, 0802-07 ,3

-07-039:!#$#

'803,/!07:8,,,33,,843,0,8:3,

803,,3,3:8,,3923,,8/,3-,,3-,,73,-,980.,7,9073907,8

-07/,8,7,3573855738542078,,3:,9

%,9,,

O 0,307804,80.,7,57410843,2033/,7-039:7,3050393,39/,

203407,388:,5203:3:3930507.,,,3/,339079,80750/42,35,/,,8,8

,8,89,9,04,47547,8,3-,

O 425099;04250991 ,25:-07425098/,,28,,7043,2,:5:3

39073,843,203/47435079:2-:,320,:3;089,8202-,3:3-:/,,8,/,7-,,

/,3203,7,307,

O 431/039!07.,,707507,3/,,2502-,3:3,3043423,843,203,/

504547/,,2701472,8&/,3202-,3:30-,3,,3-,38,

O :8942074.:80/4:8!,/,!0,3,3047039,85,/,050393,350,3,3/,3-07429203:39:202-07,350,,3,3907-,05,/,50,3,3

O 42207.,42078,03.59,,33,9,2-,/03,347039,842078,

203,2-05:9:8,3-07/,8,7,35738557385-838,380,9



O ,5,-00702,25:,304,40502253/,35007,,357410843,/,3

2029,039,/,3503:,8,,3903893-07429203/,,2202-,3:3

02,25:,37809/,350302-,3,3

$:2-07,,,3:8,

!0302-,3,3$/14:8,305,/,503.59,,35007,,3574180357410843,

-07429203 -07/0/,8 /,3 -0747039,8 -838 &39: 203.,5, , 90780-:9 / ,9,8

!07:8,,,3 90, 20309,5,3 897,90 47547,9 -07:9 :39: 50302-,3,3 $

032502039,8,3 50302-,3,3 5007, ,3 90747,38,8 /,3 4388903

02-07,3503,7,,3/,,2-039:080,907,,3/,3702:307,8,342509918079,

202-07,3 5073/:3,3 05,/, 5007, 808:, /03,3 89,3/,7 507:8,,,3 2,8 /

3/4308, /,3 507,9:7,3 ,3 -07,: 03.59,,3 /,3 20302-,3,3 :-:3,3

3/:897 $97,90 47547,9 3 203,/ /,8,7 :39: 5032502039,8,3 5747,2

50302-,3,3 $ !07:8,,,3 202 0,3,3 -,, 50302-,3,3 $

207:5,,33;089,8,3,5,3,3

0,3:9,3 0-,,3 9,:3 !07:8,,,3 90, 20302-,3,3 88902 /,3

5747,2 2,3,0203 ,77 -07/,8,7,3 02,25:,3 /,3 307, 2079 88902 ,3

/,7,5,3 /,5,9 2033,9,3 010919,8 /,3 97,385,7,38 /,,2 50302-,3,3 ,77

5007,!079,23,/2,8,203/,9,3!07:8,,,3:,90,20,:,35747,2848,8,8

:39: ,3, :3:,3 ,3 /03, /03,3 ' 4.:8 39079 '843,7

.003.0,3/:9:,#0850.9

!079,23,9/,,203,/8,9:8,9:3,507:8,,,3,3202434543/:897$

/2,3,0,9,3:8,,23,/,3 ,8 -:2 /807,,3 05,/,20,3820 5,8,7,2:3

!079,23, 202 ,03/, 97,381472,8 ,3 /,7,5,3 !079,23, 0 /05,3 203,/

507:8,,,35,3:9,374024/0/3/4308,

2502039,8 %49, ":,9 ,3,02039 5,/, !% !079,23, !078074

,.42,/70

!079,23,207:5,,380-:,507:8,,,3,3-0707,/,,23/:89723,/,3

202 0- /,7 ,3, 507:8,,,3 ,3 90780-,7 / 3/4308, $0-,, 80-:,

507:8,,,3 ,3 -08,7 9039:3, !079,23, 202-:9:,3 8:,9: ,,9 -,39: /,,2



2033,9,3307,507:8,,,3:3,203.,5,;8/,328507:8,,,3,9:203,,3,3

:8,,3923,,8/,3-,,3-,,73,-,980.,7,9073907,8-07/,8,7,35738557385

42078, ,3 :,9 /,3203,/ 507:8,,,323,,843,0,8 /:3,!% !079,23,

207:5,,38,,8,9:504547503:3,.7907,,/70/3/4308,,9:80,9,:3

,3, 507:8,,,3 ,3 :, 203:3,,3 ,.42 ,/70 :39: 203::7 307,

507:8,,,3 3,2:3 5,/, ,73, 02-, 203:3,,3 $ /,3 ,,3.0 $.470.,7/ /,3

2:,2033,,3,.42,/703,2:3!079,23,2,8-079,,3,703,!079,23,

203,3,5 -0:2 ,/, 9448 80038 ,3 0- -, /-,3/3,3 /03,3 ,.42

,/70

!0307,5,3,.42 ,/70 5,/,!%!079,23, !078074 3 /,5,9 /,9 /,7 -07-,,

/2038,9:

0502253,3

$047,3 502253 ,3202 , 0502253,3 /-:9:,3 40 507:8,,,3

:39:20::/,3;8/03,3.,7,-0793/,80-,,:7:-.,7,/,3.,30,039 -,;8

90780-:9 ,,2 43805 97,30 ,/70 -07:9 /,5,9 /,9 -,, 2,832,83

,9047 7907, 202 8,3 0907,9,3 /03,3 0502253,3 203,/ /7;07

503.,5,,3307,:3:

, 90780-:9 /,5,9 2030,8,3 -,, -09,5, 50393 /,3 7:8,3, 507,3 8047,3

502253/,,2203/7;0!07:8,,,3:39:203.,5,307,907-,3,20,:50309,5,3/,3503,25,,3'88203,/74024/08079,20,:,35078:,8105,/,80:7:

0399,8-838,3/,5,920307,,3,:3,74/,307,507:8,,,3

!,/,!%!079,23,/20380502253,3 390, 907,8,3, /03,3.::5-,

, 3 /,5,9 907,9 /,7 2,3,0203 5:3., ,3 90, 20309,5,3 ;8 /,3 9,9, 3,

507:8,,,3 8079, 203.59,,3 8:,9: 3:3,3 ,3 /:3,,3 /,,2 :5,, 507-,,3

307, 503.,5,,3 /,7 28 /,3 8,8,7,3 897,908 34;,8 /,3 0502253,3 307,

2,3, 2,3,0203 5:3., /9:39:9 :39: /,5,9 203,3:7,3 80,:8 20307,5,3

507:-,,3 /,,2 , -:/,, 07, 507:8,,,3 803, 2,25: 907.59,3, 8,5 8,3

202507.,, 9:7:9 -07507,3 8079, /,3 8,5 -079,3:3 ,,- /,7 809,5 903,, 07,

$0-,, .4394 /,7 50307,5,3 0502253,3 ,3 808:, /03,3 .7907, /,7 ,.42

,/70 3 ,/,, 2,3,0203 5:3., 80,: 202,89,3 507,: 098 /,3 2,3,0203

5:3., 80,: 202,89,3 507,: 098 /,35,9: ::28079,203.4-, :39:20203:

9,3:3,,-907,/,52,8,7,,928,3,507:8,,,380-8,2:3320,:,38:,9:



:5,, ,3 -079::,3 :39: 203:7:3,3 93,9 50.02,7,3 ,3 907,/ 803, 9/,

207:,32,8,7,,9:,8

#03.,3,$97,908

#03.,3, 897,908 ,3 90, /8:8:3 40 507:8,,,3 ,/,, 8,, 8,9: :5,, ,3

/,:,3 507:8,,,3 /,,2 20302-,3,3 8,8,7,3 897,908 /,3 703.,3, 07, ,/

-,,2,3,:5,,8:,9:507:8,,,3:39:203:-,8:,9:897,908/,3703.,3,07,,5,-,

, 90780-:9 /507:,3 /,3, 703.,3, 897,908 3 202-,39: 507:8,,,3 /,,2

20302-,3,3 897,90 -, /,,2 503039:,3 9,39,3,3 2,:5:3 503039:,3 0:3:,3

897,908 -, /,,2,9: ,3,503/02,:5:3,3,5,3,3, 3/,:,3:3,

907,/3,-38549-385493/,5,9907,/,-,9:39:2033/,7,/,3,,8:28,3

9/,;,//,9,9/,:594/,90/,3,/,3,8,8,7,3,3-0:270,89.

,,2 50703.,3,,3 507:8,,,3!%!079,23, 90, 2025:3, 703.,3, ,3 9078:8:3

/,,2 74,/ 2,5 ,9,: 509, ,,3 :39:203:: !079,23,80-,, 507:8,,,3 0,8 /:3,

80,2,9,:3,35,/,9,:3&39:20::/,33,8,,8,9:703.,3,897,908

,3 /,:,3 !079,23, ,/,, 14.:8 5,/, -838 :9,2,3, ,9: 2,8 ,703, 9:

!079,23, 90,203:, 507803 8,,2 ,3, 507:8,,,33, ,3 !,97, ,8, /03,3

,7,/,8,7#597:380-,,-,,3703.,3,897,908!079,23,,,70-14:85,/,

-838:9,2,3,

4:8!0,3,3

4:850,3,3207:5,,3 8,9:/2038 ,3 50393-, 8:,9: 507:8,,,3 /2,3,

507:8,,,3/9:39:9:39:/,5,9203,3,342920350,3,3202-,3:3-:/,,,3

0- 90714:8 05,/, 50,3,3 8079, 2,25: 203/03,7,3 8:,7, 50,3,3 /,3

203:3,,3 31472,8 ,3 ,/, :39: 202507-, /,3 203/0391,8 50:,3 ,3

,/,

,3203:3:,3-,,507:8,,,390,20250309,:,3,3 .::5 9039,3

50,3,3 /,3 5,8,7 8079,20309,: /,3907:820302-,3,3 :-:3,3 /,3 05:,8,3

50,3,3907,/,5574/:/,3,8,,3/9,,7,3507:8,,,3

!,/, !079,23, 14.:8 50,3,3 8,3,9 /0/05,3,3 489:207 4.:80/ 207:5,,3

8,, 8,9: /,7 9,9, 3, ,3 203,/ /,8,7 5,/, !079,23, ,9: -047039,8 5,/,

050393,3 50,3,3 /,3 -07429203 :39: 202-07,3 50,,3,3 907-, 05,/,

50,3,3!079,23,90,20307,5,3 0.:894207807 ;.0,3202:33,35,7,.,43

/897-:947 2,8 :39: 203/,19,7 20,: 3907309 803, 438:203 ,,3 0-2:/,



202574808,5,80!079,23,$0,39:!079,23,:,203,/,,3.:894207,9073

/,320.,3.,907340:395034,,380-,,,,3,42:3,8:3,203/,5,9,3

2,8:,3:39:2033,9,32:9:50,,3,32,:5:32:9:574/:,3/,8,3

&:7,33,88/,3!0309,:,3,3,0203

507:,33,8:,9:,,9-,39: ,32,25:203::7203,3,88 /,3202507-,

307,507:8,,,3&:7,3,3,88 /,350309,:,3 2,3,0203 /507:,3 /,,2 :5,,

5033,9,3 307, 507:8,,,3 2,3, 507:8,,,3 /,7:8,3 2,25: 203008

203:25:,3 2030,7,8,3 /,3 2033907,8,3 /,9, /,3 31472,8 ,9: 20,:

8:,9:889022,3,020331472,8

,3203:3:,32,8/507:,33,8:,9:2,3,02038:2-07/,,31472,8,3

/,5,9202-,39:507:8,,,3:39:202,89,3-,,507,3,9 :3,/,3507,3,907,8

,3/:3,,3,3/,,2,3/,32:/,/:3,,3

!079,23,-,7:8,,20:3.:7,3 340/0,3,02039!079,23,4209/03,3

1,89,8!479,!079,23,80-,,8,7,3,-,5007,:39:0-2:/,/,,220,:,3

8,73 50309,:,3/,3503,,2,33,

4:8%03,,07,

/,3, 14:8 907,/,5 903,, 07, /,5,9 202-,39: 507:8,,,3 :39: 20,9

0907-,9,3 ,91 /,7 903,, 07, 803, /,5,9 /3, ,5,, /507:,3 ,/,3,

503,,,3 903,, 07, ,9,: 50302-,3,3 903,, 07, /,3 5253,3 805079 ,5, ,3

/507:,3 40 507:8,,,380,:8 :39:202-07,3503, 907,/,50907-,9,3,91

903,,07,90780-:9

3:3,307,,3-,,7:8203:5,5,-9,8/,3,5,89,8903,,07,,3

-,:,$0,:8203,,2903,,07,/,,25488,3-,

!07:8,,,390,202897,90447547,9:39:50302-,3,38:2-07/,,2,3:8,

/ !079,23, !079,23, 90, 20302-,3,3 88902 /,3 5747,2 2,3,0203 ,77

-07/,8,7,302,25:,3/,3307,207988902 !07:8,,,390,20,:,3 5747,2

848,8,8 :39: ,3, :3:,3 ,3 /03, /03,3 ' 4.:8 39079

'843,7.003.0,3/:9:,#0850.9

!74808,3,0203

%0,907/,5,9 7,3.,3,38890207,,3-,5,/,507:8,,,39072,8://,,23,



20303, 42509038 39 /,3 /083 574808 07, /,3 90, ,/,3, :5,, 5033,9,3

574808 07, !74808 2,3,0203 ,3 -, ,7:8 2,25: 202-,39: 507:8,,,3 /,,2

207,3.,38890207,9072,8://,,23,20309,5,34250903839/,3/083574808

07,:3,:39::5,,202507-,/,32033,9,357480807,

&39:503::7,3 307,!07:8,,,3203:3,,3&:7,307,%075 /,3 3/08

!74/:9;9,8 !03::7,3 3 2033,9,3 50302-,3,3 ,3 -070,3:9,3 :39:

202507.05,9503.,5,,389,9:880-,,507:8,,,3-079,7,139073,843,

:83088#08:9

,7 ,.42 ,/70 ,3 /907,5,3 40 !079,23, 507:8,,,3 90, 203,,2

5033,9,3307,507:8,,,3/,,2-07-,,,850,9:

, 8503,38,/,35,8,7

43943, ,/,, %3,9 503:,,3 !% !079,23, .03/07:3 .::5 -, 80,2,

50307,5,32,.42-,/70,3/,5,9 907,9 /,7 ;4:20503:,,3 05 343 584

.03/07:3203,,25033,9,3,9: /,7 809,7%43 5,/, 9,:3

203,/%435,/,9,:3/4:203,5,8

-850:9:

!0307,5,3 ,.42 ,/70 ,,3 202-,39: 507:8,,,3 /,,2 2033,9,3 2:9:

574/: ,3 /,8,3 203:7:3,3 -,, 0,,,3 ,-,9 574808 ,9,: 574/: /,3

202-,3:35078058,3-,5,/,50,3,3,3-07,79/,5,92033,9,3307,

2:9:507:8,,,3

.8504507,843,/850%03,,07,08500502253,3

, 90780-:9 :, /,5,9 /,9 /,7 -07-,, 503,7,,3 ,3 /9072, 40 !079,23,

80203,20307,5,3,.42,7/0

&#,7/8147!079,23,..0897-:943147$9:/0394,89,,7/8#01307&39',.,58,#085438-0390757030:785,7/8#70030,/0785,90578,#085438-0390757030:785,7/8#,7/8422:393,02039

,9047089,;,4;047,7/9!%!079,23,!078074

,32,8-,3,,503,7,,3,3/9072,40!079,23,



:-:3,3!0307,5,3,.42,/70,943,":,9,7//03,3

!033,9,3307,!07:8,,,3

%,-0:-:3,3!0307,5,3"/03,3!033,9,3307,!07:8,,,3

07/,8,7,3 503:,3 549088 5,/, !079,23, /,5,9 /09,: -,, 50307,5,3

,.42 ,/70 ,943, ":,9 ,7/ 202 :-:3,3 ,3 8,3,9 :,9 /03,3

!033,9,3 307, !07:8,,,3 , 3 //,8,7,3 5,/, 3, 401803 470,8 80-08,7

,3 -07,79 907/,5,9 :-:3,3 ,3 8,3,9 :,9 80-08,7 ,39,7, 50307,5,3

,.42 ,/70 ,943, ":,9 ,7/ /03,3 !033,9,3 307, !07:8,,,3

$02039,7, /,7 5079:3,3 401803 /090723,8 /50740 -,, 50307,5,3 2,.42

-,/703,943, 6:,9,,7/,3202,/,2024397-:880-08,7 907,/,5

5033,9,3307,507:8,,,3

!033,9,3 307, 507:8,,,3 ,3 .::5 -, /,5,9 /,9 /,7 -0-07,5,,850

,9:,85013,8,/,35,8,7,8502:9:,8504507,843,,850903,,07,/,3,850

0502253,3!0203:,3/,79,5,85090780-:9,35,/,,73,203,3/,,3,/,3,

5033,9,3,3.::5-,/,,2507:8,,,3,70802:,,850-07/,8,7,350309,3

8090,20307,5,3 ,.42,/70 !079,23,203,,2 5033,9,3 , 3 -07,79

!%!079,23,90,203.,5,9::,3/,750307,5,3,.42-,/703,943,6:,9,,7/

,9:202507-,307,507:8,,,380.,7,080:7:,3,380,,3/03,39::,3/,7

7907, -,/70 805079 ,3 /80-:9,3 40 8,3/,7 8,/3 ,9: 7907,

-079::,3:39:203//47,38,89039,357385573850:3:,3307,,703,/,5,9

202-,39: 202507-, 42:3,8 /03,3 203.59,,3 -,,8, ,3 8,2, :39:

,880882039 /,3 507-,,3 8079, 20,8,3,,3 801,880882039 47,38,8 ,3 /,5,9

202-,39: 203/0391,8,3 897039 /,3 455479:39 147 2574;02039 8079,

20302-,3,3703.,3,507-,,3



!07-,3/3,32502039,8,.42,/70/ 3. 072499 !09 740:2

507,9 438 425,3/,3!%!#%!#$#

,3, 507:8,,,3507:8,,,3 //:3, ,3 203:3,,3 .7907, ,/70 ,3

207:5,,3 8,,8,9: /,72094/0/,,2%"3 :39:203::7307,507:8,,,33,

9072,8: 3.072499 !09740:2 507,9438 425,3 /,3 !% !#%

!#$# !07-,3/3,3 ,39,7, 50307,5,3 ,.42 ,/70 5,/, 3.072499

!09740:2507,9438425,3/,3!%!#%!#$#/,5,9/:7,,380-,,

-07:9

7907, 3.072499 !%!079,23,!078074

0502253,3 !02253 207:5,,3 /7;07 ,3 20383078,3 ,850,850 ,33,/,,2

507:8,,,3,,7;8507:8,,,3/,5,9907.,5,

#03.,3,$97,908 ,,2897,90.5,333,.9435,3

3/.,9475071472,/,39,709/507:,3:39:203::7 5033,9,32574;02039,3,/,

!079,23, 90, 203:8:3 -07-,,

703.,3, 897,908 :39: 2574;02039

507:8,,,33, $,, 8,9: /,39,7,3,

,/,,14.:85,/,-838:9,2,3,

4:8!0,3,3 3.072499-0747039,85,/, 8,9:

8,9:3, 438:203 3.072499

,9: 05,790203307 $ ,703,

9:202-0750,,3,3503:-,

05,790203 307 $ 80-,, 8,9:

8,9:3,438:203

!079,23, 2030/,,3 -07-,,

,,3,3 -, 438:2033, ,,7

507:8,,,3 0- /0,9 /03,3

438:203 ,39,7,3, ,/,,

2030/,,3 0-890 203,/,,3

,9073/,380-,,3,

&:7,3 ,3,88 /,3 50309,:,3

2,3,0203

2030/,,3 ,808 90344 ,3

9073907,8 5,/, 809 ,5 00203

507:8,,,3803,809,5/;8-8,

20,95071472,3.0507:8,,,380.,7,

080:7:,3 /,,2 203.,5, 9,709

:9,2,

!079,23,-,7:8,,20:3.:7,3

340/0,3,02039!079,23,

4209/03,31,89,8!479,

!079,23,80-,,8,7,3,-,5007,

:39:0-2:/,/,,220,:,3

8,73 50309,:,3/,3

503,,2,33,

4:8%03,,07, O 4788902

O !02-0, ,7,3 /,3 249 ;,8

5007,

O 080,907,,3 /,3 05:,8,3

5007,

!0302-,3,3 88902 /,3

5747,22,3,0203 ,77 -07/,8,7,3

02,25:,3/,3307,207988902

$48,8,8 3,3, :3:,3 ,3

/03, /03,3 ' 4.:8

39079 '843,7 .003.0 ,3/

:9:,#0850.9



,3,0203!74808 !74808 2,3,0203 ,3 /,,3,3 0/:, 507:8,,,3 90, 2,25:

202-,39: 507:8,,,3 /,,2 207,3.,3 88902 07, 9072,8: / /,,23,

20309,5,3 42509038 39 /,3 /083 574808 07, :3, :39: :5,,

202507-,/,32033,9,357480807,

:83088#08:9 %07,9 /,7 5033,9,3 /,,2 - 07-,, ,850 8 05079 ,850 13,3.,

2:9: 4507,843, 903,, 07, /,3 0502253,3 $079, /,5,9 /,9 /,7

-07-,,503,7,,3,3/9072,0/:,507:8,,,3

$%3,88!079,23,

$97039

438:2030--,3,/,39/,907,9

$,082,3!07:8,,,3/,5,9/,3/,,3/,38:/,907:80,2,9,:3

:,9,850,,3,305,/,50,3,3202:,8,3

-0750/42,35,/,,8,8,8,89,9,04,47547,8,3-,

0,3088

0907,39:3,35,84,3 5,/, 8,9: 502,84 803,,5,-,907,/ 0907,2-,9,3

5,84,3574/:,,3203,3:4507,843,507:8,,,3

03,8,32-,,38,3,9207:,3-,2,8,7,,9809,7

,82323,,,9,,9574/:8 803,,8-,,32039,2,8 ,7:8/4,

02-,0:,73007:39:203,/23,2,9,3

,3,$,3-0:2907,25803,,7:8/,9,,7-8,2034,803/7

55479:39

!0:,3:39:-07425098 /,,28,,7043,2,:5:3 39073,843,203/4743

5079:2-:,3 20,: 3;089,8 202-,3:3 -:/,, 8,/,7 -,, /,3 203,7,

307,

,73,3 7,9:8,3 4:909 50,3,3 /,5,9 /08547,8 :39: 203:, 574/: 80,3

!!079,23,

$,,93507:8,,,3-/,3 ,8,203/,5,957479,8:.:7,370/94/,07,/,7

!07-,3,33/4308,

%70,9

$:/,-,3,503/7,3507:8,,323,-07,8,/,7507:8,,,3,83/3/4308,805079$0/,3!09743,8

!078,3,3/,,2502,8,7,3/03,3507:8,,,3,83:39:203,73438:203

80-,3,-,3,3,



'

!&%&!

0825:,3

,.42,/70,7/ 207:5,,3 80-:,503,7,,305,/, 507:8,,,3 ,3

90, 20307,5,3 2,3,0203 :,9,8 949, /,3 -07/,25, 2033,9 8079, 20389,-3,

5071472, 507:8,,,3 907.0723 5,/, -07-,, ,850 /,39,7,3, 0,/0785 ,3 907,7,

897,90. 5,333,3 90703.,3,/,3 907,5,8,3 /03,3-, 14:8907,/,505:,8,3

50,3,3 2,3,0203 50309,:,3 5033,9,3 8:2-07 /,, ,3 9073907,8 /,3

203:39:3,3 0/:, -0, 5, /,3 507:8,,,3 9: 803/7 2,3,0203 574808 /,3

/9:3:,340-:83088708:9

$,7,3

,,2 50307,5,3 7907, ,.42 ,7/0 / 507:8,,,3 !% !079,23, 2,8 507:

50302-,3,3/,,2-0-07,5,,,9:

!%!079,23, 80-,3,9/,,3, 907,39:3 05,/, 8,9: 502,848,,803,

, ,/, 0907,2-,9,3 50372,3 574/: ,9,: 2,8,, ,33, 9/, ,,3

203,3:4507,843,507:8,,,3

!%!079,23,80-,3,20,:,3 :8,,5034,,32-, 9075,/:803, ,8

574/:89/,207:,32,87,,9809,7

,:,3 503//,3 /,3 50,9,3 907,/,5 ,7,,3 !% !079,23, 803,

20202,25:,3:39:2034,803/7

,7:8 ,/, 5033,9,3 90344 907:9,2, 5,/, ,,9,,9 574/:8 ,,7 9, -8,

2034,803/7-,,323,2039,



%#!&$%

Total Quality Management

Documents

Transcript of Total Quality Management