107,JALAN SELASIH 3 HANDPHONE NO: 0133154297/0172497427

TAMAN SRI BAYU

78000 ALOR GAJAH

MELAKA

E-MAIL : alifsuhaimon@gmail.com

PERSONAL PARTICULARS :

AGE : 26 YEARS DATE OF BIRTH : 04 DECEMBER 1990

NATIONALITY : MALAYSIAN GENDER : MALE

MARITAL STATUS : SINGLE I/C NUMBER : 901204 – 04 - 5103

PERMANENT RESIDENCE : MALAYSIA

RELIGION : MALAY

PROFILE:

AN ENTHUSIASTIC AND GOAL-ORIENTED PERSON WITH MANTLE OF INNOVATION. ABLE TO WORK UNDER STRENUOUS SITUATION AND MEET THE DEADLINE.

CAREER OBJECTIVE:

TO OBTAIN A CHALLENGING CAREER TO UTILIZE MY SKILLS, CAPABILITIES,

AND EXPERIENCE BY WORKING HARD IN ANY REPUTED COMPANY AND

SERVE THE COMPANY AT MY LEVEL BEST

OBJECTIVE

Person who dedicated to work and will be working hard to achieve expected goals and

objectives of the organizations.

Keen to work individually or involved in the form of team work

Discipline and hardworking is a vital role of my success

EDUCATION BACKGROUND SEKOLAH MENENGAH KEBANGSAAN DATO HAJI TALIB KARIM (2003-2007)

PMR (2003-2005) : PASS

SPM (2005-2007) : PASS

WORKING EXPERIENCE PUTERI RESORT AYER KEROH MELAKA (2008-2009)

BANQUET STAFF

Serve the food or beverage in the order and to the expectation of the guest

Set-up banquet room as instructed by guest to include linen, service ware

Replenish beverages as necessary, and check with guests overall satisfaction.

Perform any other job related duties as assigned.

Waiter for restaurants

PHILEA RESORT & SPA AYER KEROH MELAKA (2010- 2014)

GUEST SUPPORT (CONCIERGE)(2010-2011)

Greet guests and respond to requests in a friendly and courteous manner

Ability to meet and exceed guest' expectations and provide services they need. Handle guest or group check in

Explain at guest the facility we have at our resorts

Knowledge about history resorts

Assist guest with luggage open check in

SUPERVISOR GUEST SUPPORT(CONCIERGE)(2012-2013)

Greet guests and respond to requests in a friendly and courteous manner

Ability to meet and exceed guest expectations and provide services they need.

Handle guest or group check in (vvip check in)

Explain at guest the facility we have at our resorts

Knowledge about history resorts

Assist guest with luggage open check in / check our

Be a reference and explain attractions available to guests in the Melaka / around

Manage staff schedule(concierge staff)

Be able working overtime

Solve our problems(staff , equipment workers)

Arrange facility for guest ( taxi,airlines,maps)

ONE CALL AGENT(OPERATOR) (JANUARY 2013-JUNE 2013)

• Call center operators answer enquiries from customers by telephone and email

• Explain at guest the facility we have at our resorts

• Knowledge about history resorts

• Ability to handle guest thru their phone

• Able to use the system (Opera system) • Explain at guest about facility we have at Melaka.

• Handle complain from the guest

• Do the wakeup call for the guest in house

GUEST SERVISE AGENT(JUNE 2013-DECEMBER 2013)

• Do check –in and checkout procedure for guest with reservation.

• Assigned room and check-into the system then prepare guest key card

• To do check –in and checkout procedure for group

• To collect service voucher from the tour guide when group check- in

• Handle complain from the guest

• Able to use the system (Opera System)

• Ability to meet and exceed guest' expectations and provide services they need.

• Able to use vingcard for room key

SUPERVISOR GUEST SERVISE AGENT (FRONT OFFICE SUPERVISER)(2013-2014) • Do check –in and checkout procedure for guest with reservation.

• Assigned room and check-into the system then prepare guest key card

• To do check –in and checkout procedure for group

• To collect service voucher from the tour guide when group check- in

• Handle complain from the guest

• Able to use the system (Opera System)

• Ability to meet and exceed guest' expectations and provide services they need.

• Do the night audit

• Handle check – in and checkout procedure for vvip with reservation

• Able to use vingcard for room key

• Able to do the duty roster for staff

SWISS GARDEN HOTEL & RESIDENCES MELAKA (2014 – UNTIL PRESENT)

FRONT OFFICE SUPERVISOR ( NOVEMBER 2014 –MARCH 2015)

• Do check –in and checkout procedure for guest with reservation.

• Assigned room and check-into the system then prepare guest key card

• To do check –in and checkout procedure for group

• To collect service voucher from the tour guide when group check- in

• Handle complain from the guest

• Able to use the system (Ifca System)

• Ability to meet and exceed guest' expectations and provide services they need.

• Do the night audit

• Handle check – in and checkout procedure for vvip with reservation

• Able to use adem lock for room key

• Able to do the duty roster for staff

DUTY MANAGER FRONT OFFICE (APRIL 2015 – DEC 2015)

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs

special services for VIP Guest’s.

Assists in VIP’s arrival departure in absence of guest relation officers

Checks cleanliness of lobby and public areas, lights and as well as front office staff in

proper and orderly appearance and behaviour.

Checks on registration cards of arriving guests and ensures all information should be filled

on each card

Gives the instructions to the Night Reception, during the high occupancy periods,

regarding: walk-in guests and release room blocked because of no- shows

Assists in handling room lock problems

Prepares and checks for VIP’s arrival and escorts guests to rooms. Checks group department, fit and ensure switchboard makes appropriate wake up calls. Handles guest complaints and other related problems and reports on the Assistant

Manager’s log book. Assists reception, business center, cashier, concierge and bell captain during them are

busy. Answers guests inquires, handles complaints and attend to the needs of the guests. Approves and sign for allowances, rebates etc., as required by Front Office Cashier. Authorizes charges to be made for late departures and/or compliments on them To responsible for front office operation during the absence of Assistant Front Office

Manager/Front Office Manager Approves the working schedule for the front office attendants and submits them to Front

Office Manager Assigns and Approves Duty roster for all Front desk, Operator, Bellman staff Do the night audit

ASSISTANT FRONT OFFICE MANAGER (DEC 2015 – UNTIL PRESENT)

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Manages and motivates the Front Office team in order to provide a high standard of service

for customers.

Develops high quality relationships with guests throughout their stay.

Handles any guest complaints or contentious issues that cannot be settled directly by team

members and provides a fast solution.

Oversee and supervises guest arrivals and departures with the front office executive and

duty managers.

Ensure that personalized service is offered to each and every guest.

Monitor all executive floor executives to ensure maximum guest satisfaction through

personal recognition and prompt cordial attention from arrival through departure.

Review arrival list for all arrivals and VIPs to check room allocations, amenities and special

requests

Prepare monthly and daily revenue report and circulate to all HOD's.(Daily Report)

Prepare Room revenue and occupancy forecast take action on rate strategies.

Ensures that all front desk employees are well presented (uniforms, personal hygiene etc),

and also punctual.

Ensures that the workplace remains clean and tidy

Ensure team members have current knowledge of hotel products, services, facilities, events,

pricing and policies and knowledge of the local area and events.

Have a good knowledge of all systems and standard operating procedures of front office.

Ensures that guest documentation and information is available and up-to-date.

Lead the department with other assistant managers after Front Office Manager not around /

on leave

Ensured that front office paperwork was completed quickly and efficiently to help operations

run smoothly

Do the night audit

SKILL AND STRENGTHS Microsoft words, Microsoft Excel, Microsoft PowerPoint , Opera system

Ifca system , Adem lock, Vision Lock

LANGUAGES (SELF EVALUATION FROM 0 – 10)

BAHASA MELAYU : SPOKEN – 10 , WRITTEN – 10

ENGLISH : SPOKEN – 5 , WRITTEN – 5

ABILITIES

EXCELLENT IN COMMUNICATION SO AS TO MANAGE DIFFERENT AGE

CUSTOMERS.

FINE TIME MANAGEMENT SKILLS.

ALSO ABLE TO DO DIFFERENT ACTIVITIES SUCH AS COPIES DOCUMENT,

ANSWERING PHONES, MAILING AND ETC.

GOOD COMMUNICATION AND INTERPERSONAL SKILLS, FRIENDLY NATURE.

POSITIVE AND OPTIMISTIC THINKING.

ABLE TO LEARN QUICKLY AND ADAPT TO DIFFERENT ENVIRONMENT.

ABLE TO THINK OUT OF THE BOX AND NEVER GIVE UP SPIRIT.

CAPABLE TO MANAGE THAT ALL DUTIES OF STAFF ARE PERFORM AS PER

ASSIGNMENT OR NOT.

CAPABLE TO HANDLE ALL KIND OF COMPLAINS AND FEEDBACK.