PERANCANGAN IDENTITAS VISUAL MUSEUM

PRANGKO INDONESIA

Laporan Tugas Akhir

Ditulis sebagai syarat untuk memperoleh gelar Sarjana Desain (S.Ds.)

Nama : Ricky Cahyadi Halim Jo

NIM : 00000013605

Program Studi : Desain Komunikasi Visual

Fakultas : Seni dan Desain

UNIVERSITAS MULTIMEDIA NUSANTARA

TANGERANG

2020

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LEMBAR PERNYATAAN TIDAK MELAKUKAN PLAGIAT

Saya yang bertanda tangan di bawah ini:

Nama : Ricky Cahyadi Halim Jo

NIM : 00000013605

Program Studi : Desain Komunikasi Visual

Fakultas : Seni dan Desain

Universitas Multimedia Nusantara

Judul Tugas Akhir :

PERANCANGAN IDENTITAS VISUAL MUSEUM PRANGKO

INDONESIA

dengan ini menyatakan bahwa, laporan dan karya tugas akhir ini adalah asli dan

belum pernah diajukan untuk mendapatkan gelar sarjana, baik di Universitas

Multimedia Nusantara maupun di perguruan tinggi lainnya.

Karya tulis ini bukan saduran/terjemahan, murni gagasan, rumusan dan

pelaksanan penelitian/implementasi saya sendiri, tanpa bantuan pihak lain, kecuali

arahan pembimbing akademik dan narasumber.

Demikian surat Pernyataan Originalitas ini saya buat dengan sebenarnya,

apabila di kemudian hari terdapat penyimpangan serta ketidakbenaran dalam

pernyataan ini, maka saya bersedia menerima sanksi akademik berupa pencabutan

gelar (S.Ds.) yang telah diperoleh, serta sanksi lainnya sesuai dengan norma yang

berlaku di Universitas Multimedia Nusantara.

Tangerang, 15 Juni 2020

Ricky Cahyadi Halim Jo

iv

KATA PENGANTAR

Segala puji dan syukur kepada Tuhan Yang Maha Esa atas segala berkat dan

karuniaNya sehingga penulis dapat mengerjakan laporan perancangan tugas akhir

yang berjudul “Perancangan Identitas Visual Museum Prangko Indonesia”.

Perancangan laporan ini didasari oleh ketertarikan penulis akan proses pembuatan

branding untuk Museum Prangko Indonesia yang dimulai dari awal sampai akhir.

Dalam perancangan ini, penulis berkesempatan merancangan brand

identity untuk Museum Prangko Indonesia. Museum Prangko merupakan museum

koleksi peninggalan prangko yang bersejarah dan penting untuk budaya

Indonesia. Penulis belajar untuk menerapkan ilmu dunia perkuliahan secara

fleksibel dan adaptif pada perancangan ini. Penulis juga berharap dengan adanya

laporan ini, penulis dapat memberikan informasi kepada pembaca yang tertarik

untuk mengunjungi dan mempelajari lebih banyak mengenai sejarah dan nilai

budaya dari prangko-prangko yang berada di museum ini.

Di kesempatan ini, penulis ingin menyampaikan rasa terima kasihnya

kepada berbagai pihak yang telah mendukung proses pembuatan laporan tugas

akhir ini, sebagai berikut:

1. Mohammad Rizaldi, S.T., M.Ds., selaku Ketua Program Studi Desain

Komunikasi Visual.

2. Lalitya Talitha Pinasthika, M.Ds., selaku Dosen Pembimbing yang

telah membantu dan membimbing penulis dalam perancangan tugas

akhir ini.

v

3. Bu Eli, Bapak Gita Noviandi, Bapak Richard Susilo, dan Bapak Sahlan

yang telah membantu penulis dalam perancangan tugas akhir ini

sebagai narasumber.

4. Kepada Jo Sentosa Halim dan Nini Fatwaty selaku orang tua dan

Cindy Halim Jo selaku kakak dari penulis yang terus memberikan

dukungan dan dorongan selama ini.

5. Teman-teman yang telah membantu penulis ketika penulis sedang

kesulitan dengan memberikan dukungan semangat.

Tangerang, 17 Juni 2020

Ricky Cahyadi Halim Jo

vi

ABSTRAKSI

Museum Prangko Indonesia merupakan museum dengan koleksi-koleksi prangko

di Indonesia maupun internasional yang menyimpan nilai-nilai sejarah serta

budaya yang berharga. Sayangnya, museum ini tidak memiliki brand identity

yang jelas sehingga tidak ada brand image yang bisa didapatkan dari museum ini.

Hal ini menyebabkan sepinya pengunjung museum karena kurangnya awareness

akan adanya museum tersebut. Adapun permasalahan yang dikaji yaitu:

Bagaimana merancang brand image untuk Museum Prangko Indonesia? Metode

penelitian yang digunakan dalam perancangan ini adalah metode kuantitatif, yaitu

wawancara, observasi, dan studi eksisting. Brand image adalah persepsi merek

dari benak konsumer yang dapat berupa keyakinan, ide, dan kesan-kesan terhadap

merek. Elemen pendukung dalam menciptakan brand image disebut sebagai

brand identity, identitas visual dari seluruh artikulasi brand. Maka, penting bagi

suatu brand memiliki brand image yang kuat dan konsisten untuk

mempertahankan kelangsungan brand tersebut. Oleh karena itu, penulis

merancang brand identity dari Museum Prangko Indonesia sebagai tugas akhir

agar dapat memberika brand image kepada masyarakat sehingga dapat

meningkatkan brand awareness dari masyarakat terhadap museum tersebut.

Kata kunci: (brand identity, Museum Prangko Indonesia, prangko, branding)

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ABSTRACT

The Indonesian Stamps Museum is a museum with a collection of stamps in

Indonesia and internationally that stores valuable historical and cultural values.

Unfortunately, this museum does not have a clear brand identity so no brand

image can be obtained from this museum. This causes the lack of visitors to the

museum due to lack of awareness of the existence of the museum. The problem

examined is: How to design a brand image for the Indonesian Stamp Museum?

The research method used in this design is quantitative, namely interviews,

observations, and existing studies. Brand image is the brand perception of the

consumer mind that can be in the form of beliefs, ideas, and impressions of the

brand. Supporting elements in creating a brand image are called brand identity,

the visual identity of all brand articulation. So, a brand needs to have a strong

and consistent brand image to maintain the continuity of the brand. Therefore, the

author designed a brand identity from the Indonesian Stamp Museum as a final

project to provide brand image to the community to increase brand awareness of

the community towards the museum.

Keywords: (brand identity, Indonesia Stamps Museum, stamps, branding)

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DAFTAR ISI

LEMBAR PERNYATAAN TIDAK MELAKUKAN PLAGIAT .................... II

HALAMAN PENGESAHAN TUGAS AKHIR ............................................... III

KATA PENGANTAR ......................................................................................... III

ABSTRAKSI ........................................................................................................ VI

ABSTRACT ........................................................................................................ VII

DAFTAR ISI ..................................................................................................... VIII

DAFTAR GAMBAR ........................................................................................... XI

DAFTAR TABEL .............................................................................................. XX

DAFTAR LAMPIRAN .................................................................................... XXI

BAB I PENDAHULUAN ...................................................................................... 1

1.1. Latar Belakang .................................................................................... 1

1.2. Rumusan Masalah ............................................................................... 3

1.3. Batasan Masalah.................................................................................. 3

1.4. Tujuan Tugas Akhir ............................................................................ 4

1.5. Manfaat Tugas Akhir .......................................................................... 4

BAB II TINJAUAN PUSTAKA ........................................................................... 5

2.1. Brand ................................................................................................... 5

2.2. Branding .............................................................................................. 6

2.2.1. Jenis-Jenis Branding ........................................................................... 6

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2.2.2. Proses Branding ................................................................................ 10

2.3. Brand Identity.................................................................................... 12

2.4. Desain Grafis ..................................................................................... 15

2.4.1. Elemen Desain .................................................................................. 15

2.4.2. Prinsip Desain ................................................................................... 23

2.5. Logo .................................................................................................. 31

2.6. Layout ................................................................................................ 35

2.7. Tipografi ............................................................................................ 38

2.8. Graphic Standard Manual ................................................................. 43

2.10. Copywriting ....................................................................................... 47

2.11. Museum ............................................................................................. 47

BAB III METODOLOGI .................................................................................. 50

3.1. Metodologi Pengumpulan Data ........................................................ 50

3.1.1. Wawancara ................................................................................ 50

3.1.2. Observasi ................................................................................... 57

3.1.3. Studi Eksisting .......................................................................... 66

3.2. Metodologi Perancangan ................................................................... 74

3.2.1. Conducting Research ................................................................ 74

3.2.2. Clarifying Strategy .................................................................... 75

3.2.3. Designing Identity ..................................................................... 75

3.2.4. Creating Touchpoints ................................................................ 75

3.2.5. Managing Assets ....................................................................... 76

BAB IV STRATEGI DAN ANALISIS PERANCANGAN ............................. 77

x

4.1. Strategi Perancangan ......................................................................... 77

4.1.1. Conducting Research ................................................................ 77

4.1.2. Clarifying Strategy .................................................................... 78

4.1.3. Designing Identity ..................................................................... 82

4.1.4. Creating Touchpoints ................................................................ 90

4.1.5. Managing Assets ..................................................................... 135

4.2. Analisis Perancangan ...................................................................... 143

4.2.1. Logo ........................................................................................ 144

4.2.2. Supergrafis .............................................................................. 145

4.2.3. Warna ...................................................................................... 147

4.2.4. Tipografi .................................................................................. 147

4.2.5. Grid ......................................................................................... 148

4.2.6. Graphic Standard Manual (GSM) ........................................... 149

4.3. Budgeting ........................................................................................ 152

BAB V PENUTUP ............................................................................................. 154

5.1. Kesimpulan ..................................................................................... 154

5.2. Saran ................................................................................................ 155

DAFTAR PUSTAKA ....................................................................................... XIV

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DAFTAR GAMBAR

Gambar 2.1 Contoh Brand ...................................................................................... 5

Gambar 2.2. Contoh Brand Kategori Consumer ..................................................... 6

Gambar 2.3. Contoh Brand dari Company Merger ................................................ 7

Gambar 2.4. Contoh Brand dari Organisasi Nirlaba ............................................... 8

Gambar 2.5. Syal Lily Pulitzer dalam Kampanye Ford Motor ............................... 9

Gambar 2.6. Contoh Merek yang Sudah Tersebar Keseluruh Dunia ...................... 9

Gambar 2.7. Contoh Branded Environments ........................................................ 10

Gambar 2.8. Proses Branding menurut Alina Wheeler......................................... 10

Gambar 2.9. Brand Identity ................................................................................... 12

Gambar 2.10. Logo Coca-Cola ............................................................................. 13

Gambar 2.11. Garis ............................................................................................... 16

Gambar 2.12. Bentuk ............................................................................................ 16

Gambar 2. 13. Figure & Ground .......................................................................... 17

Gambar 2.14. Warna ............................................................................................. 17

Gambar 2.15. Primary Colors ............................................................................... 18

Gambar 2.16. Primary Colors & Secondary Colors ............................................. 19

Gambar 2.17. Primary Colors & Secondary Colors & Tertiary Colors ............... 19

Gambar 2.18. Complementary Colors .................................................................. 20

Gambar 2. 19. Monochromatic Colors ................................................................. 20

Gambar 2.20. Analogous Colors ........................................................................... 21

Gambar 2.21. Triadic Colors ................................................................................ 22

Gambar 2.22. Quadratic Colors............................................................................ 22

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Gambar 2. 23. Tekstur ........................................................................................... 23

Gambar 2.24. Contoh Single Page Format ........................................................... 24

Gambar 2.25. Contoh Multiple-Page Format ....................................................... 24

Gambar 2.26. Perbandingan Keseimbangan Simetris, Asimetris dan Radial ....... 25

Gambar 2.27. Tipe-Tipe Hirarki ........................................................................... 27

Gambar 2.28. Prinsip Desain Ritme ...................................................................... 28

Gambar 2.29. Prinsip Desain Kesatuan................................................................. 28

Gambar 2.30. Law of Perceptual Organization .................................................... 30

Gambar 2.31. Contoh Logo ................................................................................... 31

Gambar 2.32. Contoh Logotype ............................................................................ 31

Gambar 2.33. Contoh Lettermark ......................................................................... 32

Gambar 2.34. Logo Pictorial ................................................................................ 33

Gambar 2.35. Logo Abstract ................................................................................. 33

Gambar 2.36. Logo Nonpresentational ................................................................. 34

Gambar 2.37. Logo Letterform ............................................................................. 34

Gambar 2. 38. Contoh Character Icon.................................................................. 35

Gambar 2.39. Columns and Gutters ...................................................................... 36

Gambar 2.40. Jenis-Jenis Alignment ..................................................................... 37

Gambar 2.41. Hyphenation and Justification ....................................................... 37

Gambar 2.42. Tipografi ......................................................................................... 39

Gambar 2.43. Old Style ......................................................................................... 39

Gambar 2.44. Transitional .................................................................................... 40

Gambar 2.45. Modern ........................................................................................... 40

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Gambar 2. 46. Slabserif ......................................................................................... 41

Gambar 2.47. Sanserif ........................................................................................... 41

Gambar 2.48 Gothic .............................................................................................. 42

Gambar 2.49. Script .............................................................................................. 42

Gambar 2.50. Display ........................................................................................... 43

Gambar 3.1. Wawancara dengan Gita Noviandi ................................................... 52

Gambar 3.2. Wawancara dengan Susilo Richard .................................................. 54

Gambar 3.3. Wawancara dengan Bapak Sahlan ................................................... 56

Gambar 3.4. Patung Bola Dunia dengan Merpati ................................................. 57

Gambar 3.5. Pintu Masuk Museum Prangko Indonesia ........................................ 58

Gambar 3.6. Bangunan Dua Lantai di Dalam Museum ........................................ 59

Gambar 3.7. Ruang Penyajian I, Sejarah Prangko ................................................ 60

Gambar 3.8. Ruang Penyajian II, Proses Pembuatan Prangko ............................. 60

Gambar 3.9. Foto proses pembuatan prangko dari awal sampai akhir ................. 61

Gambar 3. 10. Ruang Penyajian III, Prangko Berdasarkan Periode Penerbitan

Tahun 1864 - 1949 ........................................................................................ 61

Gambar 3.11. Ruang Penyajian IV, Prangko Berdasarkan Periode Penerbitan

Tahun 1950 - Sekarang ................................................................................. 62

Gambar 3.12. Ruang Penyajian V, Prangko Berdasarkan Tema .......................... 62

Gambar 3.13. Ruang Penyajian VI, Prangko Berdasarkan Tema (Pramuka &

Olahraga) ....................................................................................................... 63

Gambar 3. 14. Ruang Penyajian VII, Kegiatan Filateli ........................................ 64

Gambar 3.15. Brosur Museum Prangko Indonesia ............................................... 65

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Gambar 3.16. Logo Museum Prangko Indonesia pada Tanda Terima ................. 65

Gambar 3.17. Panduan visi misi Museum Prangko Indonesia.............................. 66

Gambar 3.18. Logo The Postal Museum ............................................................... 67

Gambar 3.19. Poster The Postal Museum ............................................................. 67

Gambar 3. 20. Surat pos The Postal Museum ....................................................... 68

Gambar 3.21. Brosur The Postal Museum ............................................................ 68

Gambar 3.22. Signage The Postal Museum .......................................................... 69

Gambar 3.23. Produk dari The Postal Museum .................................................... 69

Gambar 3.24. Logo National Museum of Modern and Contemporary Art ........... 70

Gambar 3.25. GSM National Museum of Modern and Contemporary Art .......... 70

Gambar 3.26. Iklan National Museum of Modern and Contemporary Art ........... 71

Gambar 3.27. Paper Cup National Museum of Modern and Contemporary Art .. 71

Gambar 3.28. Logo Adaptif dari National Museum of Modern and Contemporary

Art .................................................................................................................. 72

Gambar 3.29. Logo dari Racine Art Museum ....................................................... 73

Gambar 3.30. GSM dari Racine Art Museum ....................................................... 73

Gambar 4.1. Mind Mapping .................................................................................. 79

Gambar 4.2. Brand Proposition ............................................................................ 79

Gambar 4.3. Moodboard ....................................................................................... 82

Gambar 4.4. Skema Warna ................................................................................... 83

Gambar 4.5. Tipografi Bahnschrift Typeface ........................................................ 84

Gambar 4.6 Sketsa Logo Manual .......................................................................... 84

Gambar 4.7. Sketsa Digital Museum Prangko Indonesia Horizontal ................... 85

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Gambar 4.8. Alternatif Cap Tahun Pada Logo Museum Prangko Indonesia........ 86

Gambar 4. 9 Logo Dengan Cap Tahun ................................................................. 86

Gambar 4.10. Logo Teks Museum Prangko Indonesia ......................................... 87

Gambar 4.11. Logo Berserta Alternatif ................................................................ 88

Gambar 4.12. Sketsa Digital Eksplorasi Supergrafis ............................................ 89

Gambar 4.13. Pembuatan Supergrafis ................................................................... 90

Gambar 4.14. Modular Grid Kop Surat dan Faksimili ......................................... 91

Gambar 4.15. Skema Warna Dan Supergrafis Kop Surat dan Faksimili .............. 91

Gambar 4.16. Konten Letterhead & Facsimile ..................................................... 92

Gambar 4.17. Hasil Akhir Letterhead & Facsimile .............................................. 93

Gambar 4.18. Modular Grid Amplop Surat .......................................................... 94

Gambar 4. 19. Skema Warna dan Supergrafis Amplop Surat .............................. 95

Gambar 4.20. Konten Amplop Surat .................................................................... 96

Gambar 4.21. Hasil Akhir Amplop Surat.............................................................. 97

Gambar 4.22. Skema Warna dan Supergrafis Foler 1 ........................................... 98

Gambar 4.23. Hasil Akhir Folder 1 ....................................................................... 98

Gambar 4. 24. Skema Warna dan Supergrafis Folder 2 ........................................ 99

Gambar 4. 25. Hasil Akhir Folder 2 .................................................................... 100

Gambar 4.26. Modular Grid Kartu bisnis ........................................................... 101

Gambar 4.27. Skema Warna dan Supergrafis Kartu Bisnis ................................ 102

Gambar 4.28. Konten Kartu bisnis ...................................................................... 102

Gambar 4. 29. Hasil Akhir Kartu Bisnis ............................................................. 103

Gambar 4.30. Skema Warna dan Supergrafis Notebook ..................................... 104

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Gambar 4.31. Hasil Akhir Notebook ................................................................... 105

Gambar 4.32. Hasil Akhir Stamp ........................................................................ 106

Gambar 4.33. Mockup Stamp .............................................................................. 106

Gambar 4.34. Modular Grid Tiket Masuk .......................................................... 107

Gambar 4.35. Konten Tiket Masuk ..................................................................... 107

Gambar 4.36. Hasil Akhir Tiket Masuk .............................................................. 108

Gambar 4.37. Modular Grid Kartu Identifikasi .................................................. 108

Gambar 4.38. Konten Kartu Identifikasi ............................................................. 109

Gambar 4.39. Hasil Akhir Kartu Identifikasi ...................................................... 109

Gambar 4.40. Skema Warna Seragam Karyawan ............................................... 110

Gambar 4. 41. Hasil Akhir Seragam Karyawan .................................................. 110

Gambar 4.42. Skema Warna dan Supergrafis Penanda Toilet ............................ 111

Gambar 4.43. Hasil Akhir Penanda Toilet .......................................................... 111

Gambar 4.44. Mockup Penanda Toilet ................................................................ 112

Gambar 4.45. Skema Warna dan Supergrafis Penanda Parkir ............................ 112

Gambar 4.46. Hasil Akhir Penanda Parkir .......................................................... 113

Gambar 4.47. Mockup Penanda Parkir ................................................................ 113

Gambar 4.48. Modular Grid Brosur ................................................................... 114

Gambar 4.49. Skema Warna dan Supergrafis Brosur ......................................... 115

Gambar 4.50. Konten Brosur .............................................................................. 116

Gambar 4.51. Hasil Akhir Brosur ....................................................................... 117

Gambar 4.52. Mockup Brosur ............................................................................. 118

Gambar 4.53 Modular Grid Pamflet ................................................................... 119

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Gambar 4.54. Skema Warna dan Supergrafis Pamflet ........................................ 119

Gambar 4.55. Konten Pamflet ............................................................................. 120

Gambar 4.56. Hasil Akhir Pamflet ...................................................................... 120

Gambar 4.57. Mockup Pamflet............................................................................ 121

Gambar 4.58. Modular Grid Poster .................................................................... 121

Gambar 4.59. Skema Warna dan Supergrafis Poster .......................................... 122

Gambar 4.60. Konten Poster ............................................................................... 122

Gambar 4.61. Hasil Akhir Poster ........................................................................ 123

Gambar 4.62. Mockup Poster .............................................................................. 123

Gambar 4.63. Skema Warna Pin ......................................................................... 124

Gambar 4.64. Mockup Pin ................................................................................... 124

Gambar 4.65. Skema Warna Tatakan Gelas ....................................................... 125

Gambar 4.66. Hasil Akhir Tatakan Gelas ........................................................... 125

Gambar 4.67. Mockup Tatakan Gelas ................................................................. 126

Gambar 4.68. Supergrafis Penghapus ................................................................. 126

Gambar 4.69. Hasil Akhir Penghapus ................................................................. 127

Gambar 4.70. Mockup Pensil dan Penghapus ..................................................... 127

Gambar 4.71. Modular Grid Kartu Pos .............................................................. 128

Gambar 4.72. Skema Warna dan Detail Kartu Pos ............................................. 128

Gambar 4.73. Konten Kartu Pos ......................................................................... 129

Gambar 4.74. Hasil Akhir Kartu Pos .................................................................. 130

Gambar 4.75. Mockup Kartu Pos ........................................................................ 130

Gambar 4.76. Hasil Akhir Goodie Bag ............................................................... 131

xviii

Gambar 4.77. Mockup Goodie Bag ..................................................................... 131

Gambar 4.78. Hasil Akhir Tote Bag.................................................................... 132

Gambar 4.79. Mockup Tote Bag ......................................................................... 132

Gambar 4.80. Mockup Cangkir ........................................................................... 133

Gambar 4.81. Mockup Topi ................................................................................ 133

Gambar 4.82. Hasil Akhir Stiker Mobil .............................................................. 134

Gambar 4.83. Mockup Stiker Mobil .................................................................... 134

Gambar 4.84. Modular Grid GSM ...................................................................... 136

Gambar 4.85. Pembagian Halaman GSM ........................................................... 137

Gambar 4.86. Supergrafis, Bab, dan Sub-bab GSM ........................................... 137

Gambar 4.87. Cover Depan GSM ....................................................................... 138

Gambar 4.88. Bagian Introduction GSM ............................................................ 139

Gambar 4.89. Bagian Contents GSM .................................................................. 139

Gambar 4.90. Bagian Introduksi Konten GSM ................................................... 140

Gambar 4.91. Pengecualian Bagian Introduksi GSM.......................................... 141

Gambar 4.92. Bagian Konten GSM .................................................................... 142

Gambar 4.93. Bagian Penutup GSM ................................................................... 142

Gambar 4.94. Cover Belakang GSM ................................................................... 143

Gambar 4.95. Logo Museum Prangko Indonesia................................................ 144

Gambar 4.96. Supergrafis ................................................................................... 145

Gambar 4.97. Penerapan Supergrafis di Merchandise ........................................ 146

Gambar 4.98. Warna Museum Prangko Indonesia ............................................. 147

Gambar 4.99. Bahnschrift Typeface .................................................................... 148

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Gambar 4.100. Pemakaian Modular Grid pada GSM ......................................... 148

Gambar 4.101. Perancangan Graphic Standard Manual .................................... 149

Gambar 4.102. GSM Kategori Stationery ........................................................... 150

Gambar 4.103. GSM Kategori Environment Graphic Design ............................ 150

Gambar 4.104. GSM Kategori Media Promotion ............................................... 151

Gambar 4.105. GSM Kategori Merchandise ....................................................... 151

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DAFTAR TABEL

Table 3.1. Perbandingan Studi Eksistensi ............................................................. 74

Tabel 4.1. Budgeting ........................................................................................... 152

xxi

DAFTAR LAMPIRAN

LAMPIRAN A: KARTU KONSULTASI BIMBINGAN TUGAS

AKHIR/SKRIPSI ............................................................................................ XVII

LAMPIRAN B: FORMULIR BIMBINGAN ONLINE ............................. XVIII

LAMPIRAN C: TRANSKRIP WAWANCARA DENGAN ELISABET ..... XX

LAMPIRAN D: TRANSKRIP WAWANCARA DENGAN BAPAK GITA

NOVIANDI .................................................................................................... XXIII

LAMPIRAN E: TRANSKRIP WAWANCARA DENGAN BAPAK SUSILO

RICHARD ......................................................................................................... XIV

LAMPIRAN F: TRANSKRIP WAWANCARA DENGAN BAPAK SAHLAN

............................................................................................................................ XVI