Laporan Tugas TPK Bank BNI Cabang ITS

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A J R E K N A R U K U G N E P S I S I L A N A N A Y A L E P U T K A W N A R E L L E T K N A B I D A R A G E N A I S E N O D N I ) I N B ( T T U T I T S N I G N A B A C O L O N K E R E B M E P O N H U L U P E S I G ) S T I ( N A M I R U N N A I F I L A D A M M A H U M 1 , N A W A I T E S I D E D 2 , 2 , 1 a k i t s i t a t S n a s u r u J A P I M F r e b m e p o N h u l u p e S i g o l o n k e T t u t i t s n I - a y a b a r u S : P R N 1 , 1 4 0 0 0 1 4 1 3 1 2 1 7 0 0 0 1 4 1 3 1 K A R T S B A n a g n e d a n e r a k , a j r e k a i n u d m a l a d u l r e p t a g n a s a j r e K n a r u k u g n e P s i s i l a n a a j r e k n a r u k u g n e p , a k a m . r a n e b h a d u s n a d l a m i t p o h a d u s a j r e k s e s o r p n a t i a k r e b g n a y l a h a u m e s h a k a p a i u h a t e k i d t a p a d m a l a D a n a n a k u k a l e m s i l u n e p i n i s u s a k r e l l e t g n a r o e s n a n a y a l e p u t k a w i a n e g n e m a j r e k n a r u k u g n e p k i n k e t s i s i l ) h a b a s a n ( n a g g n a l e p g n a r o e s a d a p e k h u l u p e S i g o l o n k e T t u t i t s n I g n a b a c ) I N B ( a i s s e n o d n I a r a g e N k n a B i d r e b m e p o N - ) S T I ( a y a b a r u S g n e p , a j r e k a t e p , u t i a y e d o t e m 3 n a k a n u g g n e m s i l u n e p i n i s i D . u t k a w n a r u k u . l a m i t p o g n a y r o t a r e p o h a l m u j n a d , g n i l p m a s h c t a w p o t s n a g n e d g n u s g n a l a r a c e s n a k u k a l e m s i l u n e p i n i s i D . S T I g n a b a c I N B e k g n u s g n a l i e v r u s p n u m a n a j r e k e b g n a y r e l l e t 4 i k i l i m e m i n i S T I g n a b a c I N B a d a p s i l u n e p a l o n a k a n u g g n e m s i s i l a n a g n e m i n i n a r . 2 r e l l e t i r a d n a n a y a l e p u t k a w a d s i t a m e t s i s g n a y i s a k i n u m o k t a l a n a k a p u r e m h a l a d a a j r e k a t e P s e s o r p a s i l a n a g n e m a n u g s i g o l n . r i h k a i a p m a s l a w a p a h a t i r a d a j r e k r e l l e t n a n a y a l e p s e s o r p k u t n u k o c o c g n a y a j r e k a t e P ) r o t a r e p o ( a d a p e k n h a b a s a ) t r a h c w o l F ( s e s o r P n a r i l A m a r g a i D a t e P h a l a d a I N B n u g g n e m n a g n e d , a t a p a d a k a m i n i a t e p n a k l e p g n a r o e s k u t n u r u l a u a t a s e s o r p a n a m i a g a b t a h i l e m a ) k u d o r p ( n a g g n i r a d n a n a y a l e p n a k t a p a d n e m k u t n u ) r o t a r e p o ( r e l l e t g n a r o e s . P n a r u k u g n e S e d o t e m n a g n e d u t k a W p o t h c t a w u t k a w n a r u k u g n e p g n i l p m a S n a g n e d r e m i r p a t a d n a k a n u g g n e m i s a r e p o s e s o r p i r a d l i s a H . i s a r e p o u t k a w a y n a m a l n a k i t a h r e p m e m r e p t i n e m 6 4 6 , 3 r a s e b e s r a d n a t s n a n a y a l e p u t k a w h e l o r e p i d g n i l p m a s h c t a w p o t s n a k a n u g g n e m s i s i l a n a t n a g g n a l e p 5 4 , 6 1 u a t a n a g g n a l e p n a d t i n e m 0 3 r a s e b e s e c n a w o l l a n a k i s m u s a i d i r a h r e p a y n m a j p a i % 0 1 1 r a s e b e s g n i t t a r e c n a m r o f r e p a j r e k i r a h 5 2 a d a n a l u b p a i t e s n a d a j r e k m a j 7 a d a i r a h p a i t e s a k i j u a t a , a y n i t r a h a b a s a n 0 8 8 2 r a t i k e s h a b a s a n i n a y a l e m t a p a d r e l l e t g n a r o e s n a l u b e s m a l a d a k a m n a l u b p a i t e s . n a g g n a l e p 0 2 5 1 1 a y n a b e s h a b a s a n i n a y a l e m u p m a m S T I g n a b a c I N B n a k g n a d e S i r a h e s m a l a d a k i j , k a y n a b e s l a m i t p o g n a y r e l l e t h a l m u j a k a m n a n a y a l e p a t n i m e m k u t n u g n a t a d g n a y n a g g n a l e p 5 2 2 t a p a d r e t d n a t s u t k a w i r a d t a p a d i d n a n a y a l e p u t k a w ( r e l l e t 3 . ) r a : i c n u K a t a K l a m i t p O , I N B , a j r e K a t e P , i l p m a S h c t a w p o t S r e l l e T , g n . I N A U L U H A D N E P 1 . 1 g n a k a l e B r a t a L i r a h e s n a p u d i h e k m a l a d , i n i a s a w e D - n a i r t n A . n a i r t n a i r a d s a p e l r e t k a d i t a t i k i r a h n a k t a p a d n e m k u t n u n a i r t n a a p u r e b t a p a d n a k t a p a d n e m k u t n u n a i r t n a , n a r i k r a p k u t n u n a i r t n a , m t a i d n a n a y a l e p k u t n u n a i r t n a , k n a b i d n a n a y a l n a k t a p a d n e m c u c n a n a y a l n a k t a p a d n e m h i s a m n a d , r o t o m i n a i r t n a h a l a s a m i g a l k a y n a b - g n a y n a i r t n a i r a h e s n a p u d i h e k m a l a d a d a - n a i r t n A . i r a h , n a i r t n a r e v r e s i r a d s a p e l r e t k a d i t a y n u t n e t g n a r o n a d - n a i r t n a m a l a d t a b i l r e t g n a y g n a r o a n e r a k i d a j r e t a s i b n a i r t n A . t u b e s r e t n a r a t n a i d , r o t k a f a p a r e b e b a y n g n a r u k a y g n a y n a n a y a l e p , t u b e s r e t n a i r t n a r e v r e s k a y n a b h i s a m n a d , p a g g n a t n a d t a p e c g n a r u k r o t k a f i g a l - i h u r a g n e p m e m g n a y r o t k a f r e v r e s g n a u l e p , u t i n i a l e S . n a i r t n a k a d i t r e v r e s g n a u l e p , s a t i v i t k a n a k u k a l e m a t a r , s a t i v i t k a n a k u k a l e m - u t k a w a t a r a t a d e k a t a r , n a g n - a t r e s , n a n a y a l e p u t k a w a t a r a t a r - p h a l m u j a t a r a g u j n a g g n a l e e r t n a i h u r a g n e p m e m . m e t s i s u t a u s i d n a i t s i t a t s g n a r o e s i a g a b e S i s s i l u n e p , h a l a s a m n a k i a s e l e y n e m k u t n u t u t n u t i d i n i g n a y m e t s t i s u t a u s i d i d a j r e t g n i r e s g n a y k a d a P . a y n g n u j n u g n e p i a m a r i n i n a t a p m e s e a d a p n a i r t n a m e t s i s l i b m a g n e m s i l u n e p r e l l e t

description

Tugas TPK, data diperoleh dari survei langsung di BNI cabang ITS

Transcript of Laporan Tugas TPK Bank BNI Cabang ITS

Page 1: Laporan Tugas TPK Bank BNI Cabang ITS

AJREK NARUKUGNEP SISILANA NAYALEP UTKAW NA RELLET KNAB ID ARAGEN AISENODNI )INB(

T TUTITSNI GNABAC OLONKE REBMEPON HULUPES IG )STI(

NAMIRUN NAIFILA DAMMAHUM 1 , NAWAITES IDED 2

,2,1 akitsitatS nasuruJ APIMF rebmepoN hulupeS igolonkeT tutitsnI - ayabaruS

:PRN 1 ,1400014131 2 1700014131

KARTSBA

nagned anerak ,ajrek ainud malad ulrep tagnas ajreK narukugneP sisilana ajrek narukugnep ,akam .raneb hadus nad lamitpo hadus ajrek sesorp natiakreb gnay lah aumes hakapa iuhatekid tapad malaD

ana nakukalem silunep ini susak rellet gnaroes nanayalep utkaw ianegnem ajrek narukugnep kinket sisil)habasan( naggnalep gnaroes adapek hulupeS igolonkeT tutitsnI gnabac )INB( aissenodnI arageN knaB id

rebmepoN - )STI( ayabaruS gnep ,ajrek atep ,utiay edotem 3 nakanuggnem silunep inis iD . utkaw naruku.lamitpo gnay rotarepo halmuj nad ,gnilpmas hctawpots nagned gnusgnal araces nakukalem silunep inisiD

.STI gnabac INB ek gnusgnal ievrus p numan ajrekeb gnay rellet 4 ikilimem ini STI gnabac INB adap silunepal o nakanuggnem sisilanagnem ini nar .2 rellet irad nanayalep utkaw

ad sitametsis gnay isakinumok tala nakapurem halada ajrek ateP sesorp asilanagnem anug sigol n .rihka iapmas lawa pahat irad ajrek rellet nanayalep sesorp kutnu kococ gnay ajrek ateP )rotarepo( adapek

n habasa )trahc wolF( sesorP narilA margaiD ateP halada INB nuggnem nagned , a tapad akam ini atep naklep gnaroes kutnu rula uata sesorp anamiagab tahilem a )kudorp( naggn irad nanayalep naktapadnem kutnu

)rotarepo( rellet gnaroes . P narukugne S edotem nagned utkaW pot hctaw utkaw narukugnep gnilpmaS nagned remirp atad nakanuggnem isarepo sesorp irad lisaH .isarepo utkaw aynamal nakitahrepmem

rep tinem 646,3 rasebes radnats nanayalep utkaw helorepid gnilpmas hctawpots nakanuggnem sisilanat naggnalep 54,61 uata naggnalep nad tinem 03 rasebes ecnawolla nakismusa id irah rep aynmaj pai

%011 rasebes gnittar ecnamrofrep ajrek irah 52 ada nalub paites nad ajrek maj 7 ada irah paites akij uata ,aynitra habasan 0882 ratikes habasan inayalem tapad rellet gnaroes nalubes malad akam nalub paites

.naggnalep 02511 aynabes habasan inayalem upmam STI gnabac INB nakgnadeS irahes malad akij , kaynabes lamitpo gnay rellet halmuj akam nanayalep atnimem kutnu gnatad gnay naggnalep 522 tapadret

dnats utkaw irad tapadid nanayalep utkaw( rellet 3 .)ra

:icnuK ataK lamitpO ,INB , ajreK ateP , ilpmaS hctawpotS relleT ,gn

.I NAULUHADNEP

1.1 gnakaleB rataL

irahes napudihek malad ,ini asaweD - nairtnA .nairtna irad sapelret kadit atik irah naktapadnem kutnu nairtna apureb tapad naktapadnem kutnu nairtna ,narikrap kutnu nairtna ,mta id nanayalep kutnu nairtna ,knab id nanayal naktapadnem

cuc nanayal naktapadnem hisam nad ,rotom inairtna halasam igal kaynab - gnay nairtnairahes napudihek malad ada - nairtnA .irah

,nairtna revres irad sapelret kadit aynutnetgnaro nad - nairtna malad tabilret gnay gnaro

anerak idajret asib nairtnA .tubesret

naratnaid ,rotkaf aparebeb ayn gnaruk ay gnay nanayalep ,tubesret nairtna revres kaynab hisam nad ,paggnat nad tapec gnaruk

rotkaf igal - ihuragnepmem gnay rotkaf revres gnaulep ,uti nialeS .nairtna kadit revres gnaulep ,sativitka nakukalem

atar ,sativitka nakukalem - utkaw ataratadek atar ,nagn - atres ,nanayalep utkaw atar

atar - p halmuj atar aguj naggnaleertna ihuragnepmem .metsis utaus id na

itsitats gnaroes iagabeS is silunep , halasam nakiaseleynem kutnu tutnutid ini

gnay metstis utaus id idajret gnires gnayk adaP .ayngnujnugnep iamar ini natapmese

adap nairtna metsis libmagnem silunep rellet

Page 2: Laporan Tugas TPK Bank BNI Cabang ITS

INB nagnutihrep nakukalem siluneP .STIlamron utkaw itupilem gnay ,nanayalep

dradnats tuptuo ,nanayalep dradnats utkaw mumitpo rotarepo halmuj atres ,nanayalep

iD .ini metsis helo nakulrepid gnay nakparahirad tapad tiakret kahip ,ini nagnutihrep

isaulave nakukalem - anug isaulave habasan adapek nanayalep naktakgninem

.ini nairtna halasam adap aynsusuhk

2.1 nahalasamreP id gnay nahalasamreP halada sahab

:tukireb iagabes .1 A kutnu kococ gnay ajrek ateP ap

adap ajrek nuisats nakrabmaggnem metsis rellet INB ?STI gnabaC

.2 anamiagaB nanayaleP utkaW sisilanA metsis rellet INB STI gnabac

m nakanuggne ydutS emiT hctawpotS ? .3 gnay mumitpo rotrepo halmuj apareB

metsis adap nakulrepid rellet INB ?STI gnabac

3.1 naujuT

id halasam nasumurep nakrasadreB nasilunep irad naujut helorepid akam ,sata

ini naropal .1 neM g atep iuhategnem nad rabmag

nuisats kutnu kococ gnay apa ajrek metsis adap ajrek rellet INB STI gnabac

.2 w gnutihgneM utka p nanayale metsis rellet INB STI gnabac m nakanuggne

ydutS emiT hctawpotS . .3 halmuj gnutihgnem nad iuhategneM

nakulrepid gnay mumitpo rotarepo metsis adap rellet INB STI gnabac

4.1 taafnaM

al nasilunep irad taafnaM ini narop:halada

.1 nad nakrabmaggnem upmaM kococ gnay apa ajrek atep iuhategnem

metsis adap ajrek nuisats kutnu relletINB STI gnabac

.2 M nanayalep utkaw gnutihgnem upma metsis rellet INB STI gnabac

nakanuggnem .ydutS emiT hctawpotS .3 gnutihgnem nad iuhategneM upmaM

gnay mumitpo rotarepo halmuj

metsis adap nakulrepid rellet INB STI gnabac

AKATSUP NAUAJNIT .II

1.2 narilA margaiD ateP

sisrep aynrasad adap narila margaiD ajas aynah ,sesorp narila atep nagned amas

aynnarabmaggnep inisid sata id nakukalidlobmiS .ajrek satilisaf irad tuoyal - lobmis

romon nad EMSA - gnisam sativitka romon - malad kokop naujuT .nakrabmagid gnisam kutnu halada narila margaid nataubmep

hakgnal isaulavegnem - sesorp hakgnal gnipmasid ,salej hibel gnay isautis malad kutnu naktaafnamid asib aynutnet

nakiabrep nakukalem - malad id nakiabrep .ada gnay iskudorp satilisaf tuoyal niased paggnaid muleb hisam ini atep ,ipatet nakA gnay narabmag utaus nakkujnunem upmam gnay sesorp narila ianegnem salej

ap utaus malad aynranebes .kirb

1.2 rabmaG sesorP rilA margaiD

2.2 ydutS emiT hctawpotS

ilak amatrep ini utkaw narukugneP rolyaT.W kcirederF helo naklanekrepid ilakes kiab ini edoteM .91 ek daba ratikes

naajrekep kutnu nakisakilpaid - naajrekepgnalureb nad takgnis gnusgnalreb gnay -

naka akam narukugnep lisah iraD .gnaluu ukab utkaw helorepid nakiaseleynem kutn

naka ini utkaw anam gnay ,naajrekep sulkis dradnats iagabes nakanungrepid ajrekep aumes igab naajrekep naiaseleynep gnay naajrekep nakanaskalem naka gnay

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repes amas it halada ayn rudesorP .uti: tukireb iagabes

.1 naajrekep sinej nakutneneM naka gnayitamaid/rukuid

.2 isamrofni naklupmugneM

.3 aparebeb idajnem naajrekep igabmeM ,anahredes hibel gnay ajrek nemele asib kadit tubesret naajrekep iapmas

.igal nakiarud .4 nawayrak/rotarepo hilimeM .5 ajrek sulkis kaynab nakutneneM .6 atad naklupmugneM .7 cegneM e a k atad napukucek ismus

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𝑑𝑠 .9 kutneneM an gnitar ecnamrofrep

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𝑔𝑛𝑖𝑡𝑡𝑎𝑟 .11 tneneM aku ecnawolla n

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𝑒𝑐𝑛𝑎𝑤𝑜𝑙𝑙𝑎

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.31 nakutneneM radnats tuptuO

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1

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3.2 rotarepO halmuJ nautnenePmumitpO

aganet halmuj nakutnenem kutnUpo rotarepo/ajrek aparebeb ada akam mumit

: utiay aynmulebes iuhatekid ulrep gnay lah

.1 iapacid gnay iskudorp emuloV

.2 )tacac gnay kudorp( parcs isamitsE

.3 radnats ajrek utkaW sesorp kutnugnusgnalreb gnay isarepo

nakutenem kutnu sumur mumu araceS nakulrepid gnay rotarepo halmuj halada

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NAITILENEP IGOLODOTEM III

1.3 Su ataD rebm malad nakanugid gnay atad rebmuS gnay remirp atad halada ini naropal naggnalep nanayalep utkaw irad naktapadid

helo rellet : adap nakukalid gnay 2 irah nineS nad tamuJ :

laggnat 61 nad 31 : rebmepoN 5102 t tapme : INB STI gnabaC

2.3 nahaB nad talA alA t b nad kutnu nakanugid gnay naha

narukugnep adap naropal ievrus nakukalem halada fitatitnauk araces radnats utkaw

: tukireb iagabes .1 silut talA .2 silut ukuB .3 hctawpotS )enohpdnaH(

3.3 naitileneP lebairaV ada aynah nakanugid gnay lebairaV helo naggnalep nanayalep utkaw ,utiay utas

rellet INB .STI gnabac

4.3 sisilanA hakgnaL sesorp malaD nataubmep ,ini naropal

iagabes nakukalid gnay hakgnal aparebeb: tukireb

.1 halasam naksumureM

.2 naitilenep naujut nakutneneM

.3 nakutneneM naka gnay lebairavnakanugid

.4 ievrus nakukaleM

.5 atad sisilanagneM

.6 naras nad nalupmisek nakutneneM

5.3 rilA margaiD gnay margaid halada rila margaiD malad naitilenep rula nakrabmaggnem utiay lawa sesorp irad ini naropal nataubmep

gnih halasam nasumurep nakiranep ag.naras nad nalupmisek nagneD

hibel naka akam rila margaid nakanuggnemhakgnal iuhategnem kutnu hadum - hakgnal

.ini naropal nataubmep malad rila margaiD halada ini naropal malad nakanugid gnay

.tukireb iagabes

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1.3 rabmaG wolF trahc naitileneP naanaskaleP adaP ajreK narukugneP kinkeT gnatnet relleT 2 INB

STI gnabaC

NASAHABMEP NAD SISILANA VI

1.4 ajreK ateP kutnu padneM at naknanayaleP

sisilanA adaP INB naka ini STI gnabac nakanugid gnay ajrek atep ,ajrek atep taub id

rila margaid halada sesorp na )trahC wolF( . halada nakatep id gnay ini ajrek atep malaD ialum )kudorp( naggnalep gnaroes sesorp naktapadnem iaseles iapmas metsis kusam

gnaroes irad nayalep rellet .)rotarepo( 4 tapadret INB malaD t relle gnay )rotarepo(

.habasan inayalem nuggnem nagneD a nak rek atep ,aj tapad iuhatekid hakapa

uata fitkefe hadus ajrek nuisats natapmenep irad rula iuhategnem tapad aguj nad ,muleb

.ini naajrekep sesorp halada ini tukireB sesorp rila margaid atep irad rabmag

naggnalep nanayalep INB STI gnabac

1.3 rabmaG ajreK ateP sesorP rilA margaiD naggnaleP nanayaleP INB STI gnabaC

nasalejneP ggnalep gnaroeS malad ek gnatad na

( metsis )INB s ayntujnale naka imalagn utiay 1 nuisats ek ujunem isatropsnart sesorp id naertnA romoN nalibmagneP nuisatS

o sesorp ada aguj ini nuisats malad isarepnep utiay naertna romon nalibmag . kutnU

isatropsnartreb naggnalep ayntujnales naka naggnalep utiay 2 nuisats ujunem

sesorp imalagnem yaled kutnu uggnunem gnaroes irad nanayalep naktapadnem rellet .

imalagnem naggnalep ayntujnales pahaT utiay 3 nuisats ek ujunem isatropsnart sesorp ini nanayalep nuisats id ,nanayalep nuisats sesorp utiay sugilakes sesorp aud idajret iskepsni sesorP .isarepo sesorp nad iskepsni

halada duskamid gnay rellet kecegnem naka aguj nad naggnalep naertna romon

sakreb kecegnem - ukub( naggnalep sakreb iskepsni solol akij ,)lld ,MTA ,nagnubat sesorp nakukalid naka naggnalep akam

isarepo nanayalep hadus naggnalep ,taaS . akam ,iaseles hadus akam inayalid iaseles

mes aguj iaseles hadus kutnu sesorp au uata( naggnalep rellet naklisahgnem hadus

naggnalep ,ayntujnaleS .)kudorp haubes nagned iadnatid gnay metsis irad raulek naka

.isatropsnart sesorp

2.4 nanayaleP utkaW sisilanAnuggneM a nak ydutS emiT hctawpotS

id naka aguj ini nasahabmep malaDa irad ajrek utkaw sisilan rellet )rotarepo(

irad INB nakanuggnem STI gnabacydutS emiT hctawpotS ini tukireB .

ialuM

ievrus nakukaleM

halasam naksumureM

naitilenep naujut nakutneneM

nakutneneM nakanugid gnay lebairav

naras nad nalupmiseK

iaseleS

atad sisilanagneM

Page 5: Laporan Tugas TPK Bank BNI Cabang ITS

naanaskalep sesorp margaid nakapurem nagned ajrek narukugnep natigek hctawpotS

ydutS emiT

2.3 rabmaG hakgnaL - nagnutihreP malaD hakgnal tradnatS tuptuO

.a id naka gnay naajrekeP hilimeM gnutiH tuptuO aynradnatS

halada hilipid gnay naajrekeP helo id nanayalep relleT INB tutitsnI gnabac

)STI( rebmepoN hulupeS igolonkeT adapeknaggnaleP

.b nagned natikreB isamrofnI iracneM naajrekeP

ajrek maj utkaw ianegnem aynatreB gnaroes rellet ,aynirah pait les aguj uti nia

uhat iracnem awolla ecn gnaroes irad rellet rofni nad ,amal apareb gnay nial isamini natamagnep gnajnunem

.c id naka gnay rotarepO hilimeMitamA

ajrek utkaw sisilana kutnU rellet adapINB ini STI gnabac itamaid rellet .2

.d idajneM naajrekeP igabmeMajreK nemelE aparebeB

gnaroes kutnu nanayalep utkaW ,ajrek nemele utas ada aynah naggnalep

utiay helo nanayalep rellet ajrek nuisats id.agitek

.e gnilpmaS akgnareK taubmeM b apareb nakutneneM gnay atad kayna

k tatacid surah nakanugid gnay ,aneraydutS emiT hctawpotS ulrep kadit akam

taubmem nagnacnar gnilpmas paites kutnu irah nakutnenem aynah inis iD .natamagnep

.)nineS nad tamuJ( natamagnep

.f natamagneP nakukaleM ,ayntujnaleS nakukalem magnep nata

tukireb STI gnabac INB ek gnusgnal aracesep itkub naripmal silunep ini gnay natamagn

.nakukalid halet

)b nad )a 2.3 rabmaG nakukalem taas isatnemukoDnatamagnePSTI gnabac INB id atad nalibmagnep

atad namagareseK kecegneM

lamroN utkaW gnutihgneM

radnatS utkaW gnutihgneM

gnutihgneM tradnatS tuptuO

atad gnaubmeM reiltuo

nemele idajnem naajrekep igabmeM -naajrekep nemele

akgnarek taubmeM gnilpmas

nakpatetid naka gnay naajrekep hilimeM tuptuo )itama id gnay( aynradnats

isamrofni alages iracneM ini naajrekep ianegnem

itamaid naka gnay rotarepo hilimeM

nad natamagnep nakukaleMatad nalupmugnep

nakutneneM gnitar ecnamrofrep ,ecnawolla , nad ,naayacrepeK takgniT

naitileteK

atad napukuceK kecegneM

n ≤ ’n

aY

kadiT

)b( a( )

Page 6: Laporan Tugas TPK Bank BNI Cabang ITS

lisah atad irad lebat nakapurem tukireB nakukalid halet gnay natamagnep

1.3 lebaT nanayaleP utkaW natamagneP lisaH id naggnaleP INB STI

natamagneP ek -

kusaM maJ maJrauleK

amaL)tinem(

31 ,tamuJ rebmepoN 5102 1 64:41:11 03:71:11 337,2

2 85:81:11 03:32:11 335,4

3 32:62:11 05:72:11 054,1

4 51:13:11 14:33:11 334,2

5 92:43:11 22:73:11 388,2

6 33:35:21 43:65:21 710,3

7 44:65:21 85:75:21 332,1

8 13:60:31 60:01:31 385,3

9 64:31:31 95:51:31 712,2

01 11:32:31 22:52:31 381,2

11 22:72:31 82:03:31 001,3

21 53:03:31 25:13:31 382,1

31 05:14:31 90:05:31 713,8

41 33:05:31 92:35:31 339,2

51 73:35:31 50:85:31 764,4

5102 rebmepoN 61 ,nineS

61 74:20:31 05:60:31 050,4

71 54:91:31 91:32:31 765,3

81 54:52:31 35:03:31 331,5

91 61:14:31 35:24:31 716,1

02 00:75:31 10:95:31 710,2

12 80:95:31 01:00:41 330,1

22 32:80:41 94:61:41 334,8

32 55:61:41 91:81:41 004,1

42 93:02:41 14:52:41 330,5

52 41:43:41 52:63:41 381,2

62 70:73:41 70:83:41 000,1

72 54:83:41 03:04:41 057,1

82 30:15:41 00:35:41 059,1

92 20:35:41 72:55:41 714,2

03 51:00:51 41:50:51 389,4

adap helorepid gnay atad ayntujnaleSt .lamron utkaw gnutihid naka sata id 1.3 leba

aguj nad radnats utkaW tuptuo radnats

.g ,ecnawollA ,gnitaR ecnamrofrePnaitileteK nad ,naayacrepeK takgniT

ecnamrofreP gnitar sisilana kutnu ajrek narukugnep INB ini STI gnabac

id aynitra %011 rasebes aynialin nakismusa duskamid gnay( ini rotarepo rellet )2

atar sata id %01 ajrek amrofrep iaynupmem - awhab nakitraid tapad aggnihes ,atar rellet

.sugab gnay ajrek aynupmem ini ecnawollA naraggnolek utkaw halada

gnaroes nakanugid gnay utkaw aynduskamrellet ek :lasim( aynidabirp naulrepek kutnu

kutnu ajrek utkaW .)lld ,teliot rellet ialumidid BIW 00.61 d.s BIW 00.80 lukup anam

padret maj 1 amales taharitsi utkaw tautkaw aggnihes malad maj 7 amales ajrek

tkaw nakgnades ,irah utas raggnol u3 amales nakarikrepid 0 irah rep tinem

aggnihes ecnawolla nagned gnutihid tapadalumrof

%

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% tapadid ,idaj ecnawolla 7 rasebes , 41 irad %

ratikes aynitra ajrek fitkudorp maj latot7, 41 fitkudorp ajrek maj irad % gnaroes rellet

INB esret .raggnol uata ruggnagnem tub takgnit nakanugid ini sisilana adaP

naayacrepek

𝛼 ) rasebes 01 aggnihes % ialin tapadid = k 546,1 ialin tapadid tubesret

utiay radnatS lamroN isubirtsiD kutnu lebatirad ialin

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,

1

2⁄ etek kutnu nakgnades , naitilid 02 akgna nakanug % aggnihes

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.h ataD napukuceK nakecegneP lamron utkaw gnutihgnem mulebeS

id ulrep akecegnep aynnakada napukucek natad gnay atad akij , id akam gnaruk libma

p nakukalem ulrep .igal natamagne libma id surah gnay atad muminiM

nagned naklobmisid ’n idaj , malad natamagnep laminim atad libmagnem surah

rasebes ’n kutnu nagnutihrep ini tukireB .p nanayalep utkaw amal irad atad nakecegne

rellet INB STI gnabaC

Page 7: Laporan Tugas TPK Bank BNI Cabang ITS

𝑛

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ayntujnales hakgnal namagaresek kec utiay ,.atad

.i nakecegneP ataD namagareseK atad napukucek nakecegnep haleteS nakukalid naka ayntujnales akam iju ,atad namagaresek nakecegnep kutnu anugreb ini atad namagaresek

gnay atad ada hakapa iuhategnem reiltuo tukireb ,aynkadit uata aynnagnutihrep

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atar - nanayalep utkaw irad atar rellet amales870,3 .naggnalep / tinem

aynada iuhategnem kutnu reiltuo kadit uata nad )AKB( satA saleK sataB nakanugid

iD .)BKB( hawaB saleK sataB ,inis nakanuggnem

3

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3

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rasebes tapadid AKB ialin sata id sumur irad 547,8 B kutnu nakgnades ,tinem tapadid BK

rasebes - 85,2 atad ada akij ,idaJ .tinem 9 hibel gnay nanayalep utkaw natamagnep

irad raseb 547,8 uk uata tinem irad gnar -

tinem 985,2 nakatakid naka atad akam reiltuo ,nakadnit nakukal id surah aggnihes

surah atad akam aynbabeynep uhat akij babeynep uhat kadit akij ipatet gnaubid

aynidajret reiltuo atad akam reiltuo patet .nakanugid

iuhategnem hadumrepmem kutnU aynada reiltuo naklipmatid ,tolpretacs lisah

irad tacs t pre tol nanayalep utkaw atad kutnurellet id id 3.3 rabmag malad nakujnut

ini hawab ,

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Waktu PelayananRata-rataBatas Kelas Atas (BKA)Batas Kelas Bawah (BKB)

Varaiabel

Scatterplot dari Waktu Pelayanan

G 3.3 rabma tuptuO batiniM tolprettacS utkaW kutnu nanayaleP relleT

rasadreB nak id 3.3 rabmag sata tapadkid awhab iuhate gnay atad ada kadit reiltuo

ada kadit natamagnep lisah atad aggnihes.gnaub id surah gnay

id nagnutihrep irad ,aggniheS atad sata gnutihid tapad hadus tubesret tuptuo

tradnats - nanayalep kutnu ayn relleT INB STI gnabac ihunemem hadus anerak

atad namagaresek nad atad napukucek

.j lamroN utkaW gnutihgneM lamron utkaW

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� irad helorepidatar nagnutihrep - utkaw atar nanayalep

nagned nakilakid )isarepo( ecnamrofrep gnittar id %011( atar sata - )atar , utkaw

helo nakanugid gnay utkaw halada lamron gnaroes rellet inayalem kutnu )rotarepo(

nakitahrepmem apnat naggnalep gnaroes utkaW ini susak adaP .aynraggnol utkaw

lamroN

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gnaroes inayalem kutnu ratikes naggnalep

Page 8: Laporan Tugas TPK Bank BNI Cabang ITS

tinem 8583,3 nakitahrepmem apnat ini lah ,.aynraggnol utkaw

.k radnatS utkaW gnutihgneM radnats utkaW

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� gnay utkaw halada kutnu rotarepo gnaroes helo nakanugid nagned isarepo sesorp nakukalem

nakitahrepmem ecnawolla nakanugid()%41,7 rasebes aynitra naraggnolek uata

adaP .hisreb utkaw halada radnats utkaw ialin ini susak

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whab naklupmisid tapad idaJ gnaroes arellet INB s utkaw nakhutubmem ini e ratik

gnaroes inayalem kutnu tinem 646,3 tinem 646,3 rasebes utkaW .ajas naggnalep

ret hadus ini hadus( hisreb utkaw kusamrepmem nakitah ecnawolla )

.l gnutihgneM tuptuO radnatS tuptuO halmuj nakapurem radnats

nautas rep rotarepo naklisahid gnay kudorp iagabes nakitraid ini lah malad ,utkaw gnaroes inayalid asib gnay naggnalep halmuj

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/

𝑡𝑖𝑛𝑒𝑚 tuptuO 72472,0 rasebes tapadid radnats

naggnalep 2654,61( tinem rep naggnalep 7 tapadret irahes malad )ajrek maj 1 malad

aggnihes fitkefe ajrek maj tuptuo rep radnats gnaroes kutnu aynirah rellet kaynabes

~ 4391,511 1 ,nakgnadeS .naggnalep 51 gnaroes nalub 1 ismusa( nalubes kutnu rellet

gnaroes )irah 52 amales ajrekeb rellet tapad538,9782 kaynabes naggnalep inayalem ~

0882 .naggnalep

iD INB 4 ikilimem ini STI gnabac gnaro rellet pait ajrekeb gnay )rotarepo(

s ,aynirah malad aggnihe INB ini tes paialep inayalem tapad aynirah naggn kaynabes

nakrasadreb( aynirah paites naggnalep 064tuptuo )radnats .

3.4 gnay rotarepO halmuJ nakutneneMmumitpO halmuJ( iskiderP id naggnaleP

522 kaynabeS naggnaleP heS malaD ira , akiJ

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tapad tid gnay rotarepo halmuj nakutne halmuj iuhatekid taas mumitpo tuptuo

sisilanA kutnU .naklisahid gnay )kudorp(INB ,ajrek nuisatS 3 tapadret ini STI gnabac

tubesret ajrek nuisats agitek malad numanlana id asib gnay 3 ek nuisats halada sisi

)nanayalep( ajrek nemele kutnu utiaynaggnalep nanayalep ini ajrek nuisats id .rotarepo 4 ikilimem

ajrek tinu( rotarepo halmuj nagnutihreP tapadid lamitpo gnay ) nuisats kutnu nagned

sumur nakanuggnem

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anam id E ad helorepid tukireb naamasrep ir

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akiJ gnatad gnay naggnalep halmuj halmujes aynirah paites

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Page 9: Laporan Tugas TPK Bank BNI Cabang ITS

kutnu isneisife rellet aynitra ,398,0 rasebes gnaroes rellet kutnu utkaw iaynupmem

maj 7 irad 398,0 ratikes naggnalep inayalem.aynfitkefe ajrek utkaw

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naggnalep 522 ada iskiderp id akij ,idaJ id gnatad gnay aynirah pait INB STI gnabac

halmuj akam rellet mumitpo gnay )rotarepo( 3 kaynabes rellet nagned utigeb nagneD .

nakanuggnem knaB rellet gnaro 4 kaynabeseb hisam ini taas aynada ulrep ,lamitpo mul

nagnarugnep rellet .gnaro 3 idajnem

NALUPMISEK V BAB NARAS NAD

1.5 nalupmiseK sata id nasahabmep irad nalupmiseK

:ini tukireb iagabes halada .1 kutnu kococ gnilap gnay ajrek ateP

naajrekep id nanayalep naktapadnemINB helo STI gnabac relleT halada

rila margaid )trahC wolF( . .2 helo nanayalep radnats utkaW rellet

INB 646,3 amales halada STI gnabac kutnU .naggnalep rep tinem tuptuo

radnats helorepid rep naggnalep 511aynirah pait ajrek maj 7 ismusa()aynirah rep naggnalep 0882 uata ,

ynnalub irah 52 ada nalubes ismusa( a)ajrek gnaroes irahes malad aynitra

rellet ,naggnalep 511 inayalem upmam.aynnalub pait naggnalep 0882 nad

.3 pait naggnalep 522 tapadret akiJ halmuj akam aynirah rellet )rotarepo(

3 kaynabes halada mumitpo gnay.gnaro

2.5 naraS gnatnet mukitkarp nataigeK

iroet naisakilpagnep nad ,ajreK ateP K utkaW narukugneP padahret ajre

alep ay adap habasan nan rellet 2 INB gnabac

nagned ievrus nakukalid aynkiabes STI raga itilet nad tapet gnay utkaw hilimem

alup kiab gnay atad helorepid guj nad , a hibel gnay atad nalibmagnep nakukalid gnay naitiletek aynitnan raga igal kaynab

igal kiab hibel nakanugid malaD .atad padahret sisilana nakukalem - atad

anerak naitiletek nakhutubid naitilenep nad atad sisilana lisah ihuragnepmem tagnas

jnales nagnutihrep adap amaturet ,ayntu atad nakecegnep reiltuo .

AKATSUP RATFAD .6002 .omotirS ,otorbeosojngiW imonogrE

utkaW nad kareG idutS : ayabaruS ..aydiwanuG

.iveD ,ateiluJ ateP“ gnireenignE lairtsudnI .ajreK 03 laggnat adap seskaiD

//:pttH .5102 rebmeseD /50/4102/di.oc.topsgolb.atteilujived

atep - 1=m?lmth.ajrek