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Kanaidi, SE., M.Si (sebagai Pemateri) Photo Bersama para Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL bagi Manajer & Supervisor PT. Pertamina (PHE ONWJ), PT. CNOOC & PTTEP Malunda Limited - Jakartadi Hotel Hyatt Regency-Bandung, 18-20 November 2015

Para Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL secara serius mengikuti Materi Pelatihandi Hotel Hyatt Regency-Bandung, 18-20 November 2015

Para Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL secara serius mengikuti Materi Pelatihandi Hotel Hyatt Regency-Bandung, 18-20 November 2015

Para Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL secara serius mengikuti Games Pelatihandi Hotel Hyatt Regency-Bandung, 18-20 November 2015

Penyerahan Sertifikat kepada Bpk. Willy Saputra (PHE ONWJ) Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL bagi Manajer & Supervisor di Hotel Hyatt Regency-Bandung, 20 November 2015

Penyerahan Sertifikat kepada Ny. Deasyana P. Puspitasari (PT CNOOC) Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL bagi Manajer & Supervisor di Hotel Hyatt Regency-Bandung, 20 November 2015

Penyerahan Sertifikat kepada Ny. Nandita Galuh Guamaradewi (PT CNOOC) Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL bagi Manajer & Supervisor di Hotel Hyatt Regency-Bandung, 20 November 2015

Penyerahan Sertifikat kepada Bpk. Tommy Wibowo (PTTEP Malunda Limited) Peserta Pelatihan LEADERSHIP & MANAGEMENT SKILL bagi Manajer & Supervisor di Hotel Hyatt Regency-Bandung, 20 November 2015

Apa itu LEADERSHIP ?Leadership (Kepemimpinan) adalah seni atau proses mempengaruhi orang-orang, sehingga mereka akan berusaha mencapai tujuan kelompok dengan kemampuan dan antusias.Kepemimpinan adalah proses mengarahkan dan mempengaruhi kegiatan yang berhubungan dengan tugas dari anggota kelompok.

Kepemimpinan adalah proses mengarahkan orang dan mempengaruhi aktivitas-aktivitas yang berhubungan dengan tugas dari anggota-anggota kelompok.

Memimpin orang atau mengarahkan orang atau mengatur orang dapat dikatakan gampang-gampang susah (bawahan sering mempunyai pendapat, pengalaman, kematangan jiwa, kemauan, dan kemampuan yang berbeda bahkan di atas pemimpin)

Memimpin vs MengelolaPemimpin (Leader) ManagerMelakukan InovasiMengembangkanMemberikan InspirasiMemiliki pandangan jangka panjangMenanyakan apa dan mengapaMemunculkanMenantang status quoMelakukan Sesuatu yang benarMengurusMempertahankanMengendalikanMemiliki pandangan jangka pendekMenanyakan bagaimana dan kapanMengawaliMenerima status quoMelakukan sesuatu dengan benar

Gaya KepemimpinanPimpinan Bebas/laissez-fairePimpinan Akomodatif/kekeluargaanPimpinan Otoriter/diktator/kompetitifPimpinan Kompromis/jalan tengah Pimpinan Demokratis/partisipatif/kolaboratif(Blake dan Mouton)

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Gaya KEPEMIMPINAN & PEMECAHAN Masalah

KOMPETISIHINDARKOMPROMIKOLABORASIAKOMODASIKURANG

TEGASSANGAT

TEGASTINGKAT

KETEGASANTIDAK ADA KERJASAMAKERJASAMA SANGAT ERAT TINGKATAN KERJASAMA

Effective Service Leadership Training

By : Kanaidi, SE., M.Si , cSAP kanaidi@yahoo.com ..08122353284

Service Leadership

The Service-Profit Chain

Target Market

Service Concept

Operating strategy and service delivery system

Employees

LoyaltySatisfactionCapabilityService QualityProductivity and Output Quality

CustomersSatisfactionLoyalty

Revenue growthProfitability

Workplace design Job design Selection and development Rewards and recognition Information and communication Tools for serving customers

Quality and productivityImprovements yield higher service qualityand lower costs Lifetime value Retention Repeat business ReferralService ValueAttractive valueService designed and delivered to meet targeted customers needs

2134 - 7InternalExternal

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Links in the Service-Profit Chain

Customer loyalty drives profitability and growthCustomer satisfaction drives customer loyaltyValue drives customer satisfactionEmployee productivity and retention drive valueEmployee loyalty drives productivity Employee satisfaction drives loyalty and productivityInternal quality drives employee satisfactionTop management leadership underlies chains success

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Leadership, Culture, and Climate (2)Organizational climateThe tangible surface layer on top of the organizations underlying cultureFactors of influence:Flexibility, responsibility, standards that people set, perceived aptness of rewards, clarity people have about mission and values, level of commitment to a common purposeCreating a new climate for service, based on understanding of what is needed for market success, may require Radical rethinking of HRM activities, operational procedures, and the firms reward and recognition policies

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TopMgntMiddleManagementFront-linerCustomers

TopMgntMiddleManagementFront-linerCustomersC u s t o m e r sC u s t o m e r s(b) Modern Customer-oriented Organization Chart (a) Traditional Organization Chart Bagan organisasi Modern Berorientasi Pelanggan

GoalsSetting

HM MBT OKTOBER 2009 By : Kanaidi, SE., M.Si, cSAP kanaidi@yahoo.com ..08122353284

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Goal Setting

WHY SHOULD YOU SET GOALS

Establish your ultimate destinationIdentify the roads you can take to get thereKnow when you have arrived at your goal

The person who starts out going nowhere, generally gets there- Dale Carnegie

Problem Statement Mapping Strategic Direction Conclusion

Goals can give employees control over their own jobs and, at the same time, give managers a tool for monitoring their employees performance.

If I had 8 hours to chop down a tree, Id spend 6 sharpening my ax Abraham Lincoln Problem Statement Mapping Strategic Direction Conclusion

Why People Do Not Set GoalsDo not understand the importance of goals. Do not know how to set goals. Fear of rejection. Fear of failure. Problem Statement Mapping Strategic Direction Conclusion

What is a GOAL?Goal : The purpose toward which an endeavor is directed; an end; an objective.

Goal Setting: To set or adjust for proper functioning. Problem Statement Mapping Strategic Direction Conclusion

Setting goals is a means of identifying and plotting how you are going to achieve your aims in life. By writing down your goals you are committing yourself to accomplishing them; therefore, make sure that your goals are important to YOU!!!!!

Seven goal areas

Family/homeSocialEducationalReligiousAchievement/recognitionCareerPhysical/health

Problem Statement Mapping Strategic Direction Conclusion

There are three types of people

Ones that make things happenThose that let it happenAnd the ones that dont know what happened.

What one are you going to be? Problem Statement Mapping Strategic Direction Conclusion

Work Planning & Scheduling

LEADERSHIP & MANAGEMENT SKILL TRAINING

By : Kanaidi, SE., M.Si , cSAP kanaidi@yahoo.com ..08122353284

31Pengertian PERENCANAAN (PLANNING)Perencanaan adalah menentukan sasaran yang ingin dicapai, tindakan yang seharusnnya dilaksanakan, bentuk organisasi yang tepat utk mencapainya, dan orang-orang yang bertanggung-jawab terhadap kegiatan yang akan dilaksanakan.Perencanaan adalah proses penetapan tujuan dan cara-cara atau tindakan yang tepat untuk mencapai tujuan (the process of establishing goals and suitable course of action for achieving those goals). Problem Statement Strategic Direction Conclusion Solution

32Perencanaan menyangkut tentang :Apa yang akan dilakukan ?Bagaimana melakukannya ? Kapan melakukannnya ?Siapa yang akan melakukan ?Mengapa dilakukan ? Dimana akan dilakukan ?

Problem Statement Strategic Direction Conclusion Solution

33Unsur-Unsur Perencanaan Sasaran Peramalan Pembuatan Keputusan Pemilihan Pendekatan Problem Statement Strategic Direction Conclusion Solution

34Pentingnya PerencanaanMengurangi ketidakpastian dan perubahan-perubahan di waktu yad.Memusatkan perhatian kepada sasaran.Menjamin proses pencapaian tujuan terlaksana secara ekonomis.Memudahkan pengawasan. Problem Statement Strategic Direction Conclusion Solution

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35Proses PENGENDALIANPenetapanStandarPengukuranprestasi kerjaTidak berbuat apa - apaMembetulkan penyimpangan

Apakahprestasi sdh sesuai dengan standar1234YaTidak

36Penetapan Tujuan

Tujuan adalah suatu sasaran atau hasil akhir yang ingin dicapai oleh suatu organisasi di masa depan(Goal is a future target or end result that an organization wish is to achieve). Problem Statement Strategic Direction Conclusion Solution

Time Management

Problem Statement Mapping Strategic Direction Conclusion

Diagnose your Time Utilities

Presented by :Kanaidi, SE, M.Sikanaidi@yahoo.com

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The Value of Time A resource for all leaders(Time is) the most valuable thing a man can spend. Theophrastus

An inch of time cannot be bought with an inch of gold. Chinese proverb

Dost thou love life? Then do not squander time, for thats the stuff life is made of. Benjamin Franklin

Time is the coin of your life. It is the only coin you have, and only you can determine how it will be spent. Be careful lest you let other people spend it for you. Carl Sandburg

Problem Statement Mapping Strategic Direction Conclusion

The Utility of Time

There is never enough time, unless youre serving it. Malcolm Forbes

Employ thy time well, if thou meanst to get leisure. Benjamin Franklin

To save time is to lengthen life. Author Unknown

It usually takes a long time to find a short way. Anonymous

It has been my observation that most people get ahead during the time that others waste. Henry Ford

Problem Statement Mapping Strategic Direction Conclusion

KENALI KARAKTER SANG WAKTU

Waktu terus berjalan ke depan

Waktu menciptakan perangkap bagi mereka yang gagal

Hubungan waktu dan manusia bersifat subjektif Problem Statement Mapping Strategic Direction Conclusion

Bad time management = STRESS

Time and PrioritiesSet priorities for your goals. A major part of successful living lies in the ability to put first things first. Indeed, the reason most major goals are not achieved is that we spend our time doing second things first. Robert McKain Problem Statement Mapping Strategic Direction Conclusion

Tick When I Should Tock?(bergerak bila seharusnya Anda bergerak)

HUKUM PARETO80/20 Rule :20 % kegiatan menyumbang pada 80% hasil, dan 80% dari kegiatan menyumbang 20% hasil sisanya.

Problem Statement Mapping Strategic Direction Conclusion

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SKALA PRIORITASMana yang Anda prioritaskan?Yang menyenangkan ATAUYang menguntungkanLaksanakan kegiatan berdasarkan urutan prioritasnya Problem Statement Mapping Strategic Direction Conclusion

Benefits of Effective Time Management?