Enchanted Telecom Operation Map (eTOM) Udah Edit 2003
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Shibu lijack Enhanced Telecom Enhanced Telecom Operation Map (eTOM) Operation Map (eTOM)
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Transcript of Enchanted Telecom Operation Map (eTOM) Udah Edit 2003
Shibu lijack
Enhanced Telecom Enhanced Telecom Operation Map Operation Map
(eTOM)(eTOM)
Tujuan Pembelajaran
Memahami framework eTOM dalam proses bisnis telekomunikasi.
Memahami pelevelan hingga level 2 framework eTOM.
Memahami fungsionalitas dari setiap point pada setiap level.
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Batasan Pembelajaran
Review eTOM level 0 dan 1. Pembahasan point level 1 lanjutan sampai level
2
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eTOM level 0
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Enterprise Management
Strategy, Infrastructure &Product
Operations
Market, Product and Customer
Service
Resource(Application, Computing and Network)
Supplier/Partner
Customer
Suppliers/Partners
Shareholders Other StakeholdersEmployees
Enterprise ManagementEnterprise Management
Strategy, Infrastructure &Product
Strategy, Infrastructure &Product
OperationsOperations
Market, Product and Customer
Service
Resource(Application, Computing and Network)
Supplier/Partner
Market, Product and Customer
Service
Resource(Application, Computing and Network)
Supplier/Partner
CustomerCustomer
Suppliers/Partners
Shareholders Other StakeholdersEmployees
Suppliers/PartnersSuppliers/Partners
Shareholders Other StakeholdersEmployeesShareholders Other StakeholdersEmployees
Area eTOM level 0
Strategy, Infrastructure & Product : meliputi perencanaan dan manajemen lifecycle
Operation : meliputi manajemen operasi inti
Enterprise Management : meliputi koorporate atau manajemen pendukung bisnis
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eTOM level 1
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Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Customer
Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
CustomerCustomer
Vertical Process SIP
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Horizontal Process SIP (2)
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Vertical Process Operations
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Horizontal Process Operations (2)
Enterpise Management Process
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