Post on 11-Mar-2023
Existing Customers
All Existing Zing subs will be migrated to Dish
Migrated subs will continue to enjoy their current Zing pack.
They will be able to choose packs from Dish and Zing
Service will be provided by DCC/SF
All recent zing acquisitions (< 1 yr) will get product warranty on STB and VC
All new acquisitions will be directly categorized as Dish subs
Key Dates
17th MayTransition process begins
CC Service
New Offer Price
including installation
Field Service
New Pack Price
31st JulyTentative Acquisition sunset date
Remaining stock to be converted to Dish
AndDishtv acquisition offers to
apply
MAHARASHTRA Old Price New Price
SWAGAT_PACK_MAH 99 99
ANAND_MAH 249 269
UTSAV_MAH 349 369
Rs. 20 Price Increase100 Rs alacarte instead of Rs 80 needs to be taken with Swagat pack
Zing Price Rise
TAMIL NADUOld
PriceNew Price
VANAKKAM_TAMIL 99 99
ANANDHAM_TAMIL 220 240
KONDATTAM_TAMIL 350 370
TELUGU Old Price New Price
NAMASKARAM 99 99
SHUBHARAMBHAM 165 185
KRIDANGAM 199 219
UTSAWAM 349 369
Rs. 10Regional Alacarte Increase
Zing Price Rise
Key Date
10th MayTransition process begins
CC ServiceNew Offer
Price including installation
Field Service New Pack Price
Existing Customers
Zing will become a full service brand
All Zing subs will have access to 24 * 7 call centre support in local language
Service will be provided by DCC/SF
All recent zing acquisitions (< 1 yr) will get product warranty on STB and VC
All new acquisitions will get service and product warranty as Dish
• Zing 99 + Odia @ 149
• Zing 99 + Bangla @ 155
New Regional Pack
Packaging Change
ORISSA/WB Old Price New Price Channel Addition Channel Removal
SHUBHARAMBH 180 199NGC
Disney/Hungama & NickDiscovery
Pogo/CN & Discovery Kids
ANANDO 249 269
UTSAV 349 369
New Regional Pack for WB/Odisha (Also for Dishtv)
99 Pack+ Odia Regional @ 50 = Rs. 149 for Odisha
99 Pack+ Bangla Regional@ 56 = Rs. 155 For WB
Packaging Change
Rs. 10Regional Alacarte Increase
Old Price New Price
Malayala Lokam 40 50
Other 3 South Regional Packs
40 50
Hollywood Mania 40 50
Drama King 40 50
Bollywood Mania 40 50
Knowledge & Travel 40 50
FAQ’s
• Grace charge- Will be Rs. 25 same like DISHTV ( Only for migrated state subscriber, For non migrated
subscriber will remain same Rs. 21.)
•Home Channel- Migrated from 777 to 999(Pending)
•Dish online- DISH Online not available
•New Connection Offers- Prospective option will be open.
•Multi TV Connection & package-New MULTITV booking & conversion not available
•Modes of Payment- All Dishtv modes of payment will be available for Zing subscriber.
•Recharge and other Offers- All dishtv recharge offer will be open for Zing subscriber.
• Conversion offers- All conversion for SD-HD will be open for Zing subscriber(SD to SD+ is not
available) However once upgraded they will be treated as Dish HD sub and no longer as migrated
sub. Once upgraded, they cannot choose Zing packaging.” Once subscriber migrated into HD then he
won’t be able to choose Zing packs”.
• FTR Scenarios / Pay later- Pay later & retention will be open for Zing subscriber
• DNE- DNE & other payment Updation request can be forwarded for Zing subscriber.
• Payment Transfer- Payment transfer request can be forward for subscriber.
• DHL- DLR feedback and RMN Updation will be extended for Zing subscriber.
• Pick by channels product- Not available for Zing subscriber as of now.
• Package Upgrade & Downgrade- Package tool will show Zing & DISH both packages.
FAQ’s
Zing subscriber will be able to get all service like DISH except DISH package. Following services will be available-
• Service Complaint
• All package change request
• Backend related request
• DISH recharge offer ( except few – check offer TnC)/Payment option will be open like DISH.
# Conversion offer not available
# New connection booking not available
# Above mentioned state subscriber will not be able to change their package into DISH package.
States where Zing will become a full service brand