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3 Rs (“rebut, replace, rest and reflect”), 123
360-degree, 9, 68, 73–4, 87, 90–1, 97–9, 106, 118, 139, 157, 161, 180, 182, 227, 235
feedback, 68, 87, 90–1, 97–9, 157, 161, 227
forgiveness, 73–4love, 9testing and assessment, 90
absenteeism, 6, 23–4, 111–16, 161, 228
abuse of power, 93–5accountability/responsibility, 1, 3,
9, 12–13, 15, 17, 19, 23–8, 30–1, 33, 36–7, 39, 41–3, 45–9, 53–4, 58, 60, 63, 68, 72–4, 80, 82, 84–7, 89, 96, 98–102, 104–7, 110–13, 115–16, 118, 121, 126–8, 131, 137–9, 141–2, 145, 153–76, 179, 193, 195–6, 201–2, 205–6, 209, 213, 217–18, 222, 224–7, 230, 233–5
active listening, 2, 4–5, 64, 82, 173activity, addiction to, 126–8,
137–8, 146, 176–7ADA. See Americans with
Disabilities ActAdam (Bible), 89adversity, 43, 189, 193, 230
See trials and tribulations
affirmation anxiety/addiction, 33, 50–1, 68–9, 84, 90–1, 116, 160, 234
African Americans, 191–2agapao (unconditional) love, 2–3,
20, 30, 51, 73–4, 130, 169, 177, 200, 217
agnosticism, 193altruism, 2–3, 10, 16, 19, 29, 43–4,
72, 81, 87–9, 94, 149, 159, 171, 199, 203–4
“American Dream,” 228American Society for Training &
Development, 206Americans with Disabilities Act
(ADA), 112anger, 17, 32, 39–42, 50, 64, 80–1,
90, 95, 106, 110, 123–4, 187, 190, 230–1
anxiety, 31, 50, 62, 68–9, 75, 78, 81, 95–6, 106–8, 124, 151, 168, 190, 194–5, 212–14
apathy, 42–5, 58, 88, 100, 139, 211appraisal (of performance), 47,
153–78and developmental uses, 167–9and ethics, 156–8and forced distribution systems,
166–7and key terms, 154and motivational philosophy,
155–6and performance management,
170–1
Index
Index252
appraisal—Continuedand rater bias, 47and responsibility, 162–3and SLHRM character, 169–74and solutions to problems
with, 160–2and sources of error, 160and stress coping, 166unethical, 160and volunteers, 174–5and worldview, 153–5
Argyris, Chris, 21atheism, 34, 147, 193attendance policies, 111–15authenticity, 2–3, 12–16, 23, 31,
36, 44, 47–8, 138–9, 180, 189
Backoff, R. W., 56Beckett, John, 13Beckett Corporation, 13“best practice” policies, 21, 64–6,
95, 98–101, 173, 180–4, 189, 205, 208–9, 215–16, 222–9
bias, 6, 47, 80, 97, 102–3, 156–61, 164
and “fixed response bias,” 80and performance appraisal,
157–60of rater, 47, 157–8
Bible, 36, 89, 122, 149, 177, 219–20, 229
See Corinthians; Galatians; Mark; Thessalonians
blame, 19, 28, 35, 46, 80, 86, 100, 113, 157, 162–4, 224
Blanchard, K., 2Bolman, L. G., 21bonus system, 101, 107–8, 142,
167, 229bullying, 41, 98, 112, 166, 211burnout, 6, 9, 46, 79, 104, 127–8,
133, 135, 176, 234
calling, 3, 77–8, 119, 128, 146, 150, 156, 174, 176–7, 183, 195, 199–201, 213, 217
“canaries in the coal mine,” 62, 97, 135
capitalism, 219Cardone, 117–18career development principles
(SLHRM), 200–3catastrophe (“what-if”) thinking,
210–13Catholic Church, 219Cathy, Truett, 13change management process,
53–69, 135–8and barriers to organizational
change, 55–6and behavioral attributes, 64–5and challenges, 63–4and resistance, 56–8and servant leadership, 53–5and trust, 59–63and worker margin, 135–8
character development, 17, 24, 33, 36, 79, 86, 95–7, 136, 151, 169, 202–4, 217, 229
and principles, 203–4and time, 33See dying to the self; Golden
Rule; trialsChariots of Fire, 199Chick-fil-A, 13children, raising, 127–8, 134,
137–8, 144Christianity, 1–2, 14–15, 19, 125,
219–21A Christmas Carol (Dickens), 119Chrysler Corporation, 59, 99–100Civil Rights Act, 191coaching, 29, 33, 60, 81, 103, 162,
168, 173, 192–3, 202collaboration, 7, 39, 65,
99–101, 202Collins, Jim, 179“common grace,” 15, 118
See gracecommunication, 16, 19, 22, 25,
30, 46, 48, 59, 62, 64–5, 80, 97, 109–13, 115, 126, 135,
Index 253
139–40, 145, 153, 161–8, 171, 173–4, 179, 181–2, 189–90, 199, 203, 208–9, 224, 234
comparison envy, 37–8, 86, 225comparisons, 29, 31, 37–8, 68, 78,
86, 131, 144, 171, 217–18, 225, 228
compassion, 18, 20, 32, 43, 79, 104, 128–9, 134, 137, 189, 203–5, 211
compassion fatigue, 20, 32, 43, 79, 104, 128–9, 137, 205, 211
compensation, 11–13, 25, 33–4, 60, 94, 101–2, 107, 112, 142, 145, 167–8, 215–31
elements of, 101–2management of. See compensation
management principlesunfair, 142
compensation management principles, 215–31
and best practice, 222–9and compensation system
worldview, 215–18elements of, 222–3and living wage, 218–22and personal character reflection,
229–31and wage system fairness, 218
competition, 14, 26–9, 31, 37, 42, 65, 83, 93, 95, 116–17, 120–1, 144, 171–2, 175, 186–7, 202, 204, 216–25
complacency, 17, 25–6, 37, 48, 56, 78, 81, 124, 147, 167, 196, 213
conceptualization, 2, 5, 55confidence (efficacy), 4, 7–8,
14–23, 26, 29, 46–9, 55–64, 68, 75, 79, 83, 97, 99, 102–3, 117, 135, 144, 147, 149, 151, 154–6, 159, 162, 165, 171, 180, 194–5, 200, 207, 209, 213–14, 222, 226–7
conflict resolution, 22, 65, 74, 86consistency, 5, 40, 63, 105, 147,
203, 231
contingent labor, 10, 31–3, 110–11, 144, 181–3
Cordeiro, Wayne, 146Corinthians, 69, 76, 229courage, 2–4, 13–14, 18–19, 22,
24, 29, 31–3, 39–40, 43, 46–7, 49, 68, 73, 76–8, 83, 114, 121, 135, 149, 151, 160, 192–6
courtesy, 81–2covenantal relationships, 3, 12–13,
21, 24, 30, 33–6, 46–7, 72, 99, 104, 107–10, 118–19, 133–4, 139, 143, 165, 179, 196, 224
Covey, Stephen, 203creativity, 6, 8, 13–14, 26–7, 32,
43, 47, 74–5, 79, 117, 121, 145, 149, 156, 188, 208, 211
credibility, 4, 15–16, 20, 40, 54, 56–7, 60–1, 66, 75, 99, 140, 144, 161, 174, 227
crisis, 14–15, 23, 43, 109, 135, 139, 224
See trialscynicism, 12, 16–17, 27, 40, 45–8,
55–60, 65, 67, 76, 98, 101, 121, 134, 138–9, 156, 187, 205, 227, 231
Deal, T. E., 21defensiveness, 42–5Deming, Edward, 100, 162–3deontological (principle-based)
ethics, 2, 5, 10, 13, 18, 44–5, 57, 98, 113, 203, 226
Dickens, Charles, 119digital technology, 126–7, 136–7,
141–3, 208–10dignity, 11–13, 17, 22, 25, 29,
32–3, 41, 45–6, 53, 61, 64, 84, 93–4, 97–8, 111–12, 120–2, 139–40, 147, 149–50, 166, 181, 183, 187, 190, 192, 195, 217–19, 229
and dignified employee treatment, 11–13
and the dignity of work, 149–50
Index254
discipleship, 36, 54, 71–91, 199, 202–3
discipline, 9, 11, 16, 18, 33–4, 40, 44–5, 82, 94, 98, 102–5, 113–14, 147, 199, 230–1
discrimination, 41, 47, 107, 112, 118, 147, 150, 168–9, 190–2, 221
“disposable employee” syndrome, 46
diversity, 35, 63, 116–17, 120–1, 147–8, 190–1
Drucker, Peter, 71“dying to the self,” 17, 27, 36, 90,
132, 151, 229dysfunctional systems, 17, 23–4,
29, 34, 56, 68–9, 78, 93, 96–7, 106, 112, 121, 128–9, 133–4, 137–8, 148, 166–8, 171, 186, 190, 204, 210–11, 224
EAP. See Employee Assistance Planseconomic challenges, 14, 20, 28–9,
46, 104, 107–10, 128, 149, 200, 219
EEO. See equal employment opportunity
EEOC. See Equal Employment Opportunity Commission
egalitarianism, 2–3, 34, 116ego, 16–17, 21, 43, 57, 60, 80, 83,
90, 96, 104, 132, 151, 157, 158, 163–4, 200, 203
egocentrism, 16, 21, 57, 67, 90, 157, 171, 176, 211, 227, 230, 234
EI. See emotional intelligencee-learning, 208–9elevator speech, 180emotional intelligence (EI) skills, 6,
45, 73, 88, 200, 203emotions, 5–6, 12, 19, 31, 40, 45,
49–50, 65–9, 73, 77–8, 81, 88, 90, 93, 95–6, 118, 122–4, 128, 132–3, 150–1, 157–8, 166, 177, 187, 189, 192–6, 200–3, 210–13, 218
as warning/feedback system, 122–4
empathy, 2, 4, 6–7, 18, 20, 22, 33, 49, 59, 64–5, 72, 82, 96, 100, 204
“empire-building,” 127employee
compensation management principles. See compensation management principles
discrimination. See discriminationempowerment and discipleship
making principles. See empowerment and discipleship making principles
fair treatment principles. See fair treatment principles
performance management. See performance management
staffing principles. See staffing principles
training and development principles. See training and development principles
work/life balance. See work/life balance
Employee Assistance Plans (EAP), 31
Employee Development Principles, 32–5
employee input, 32, 47, 57, 97–9, 103, 108, 159, 165, 168, 223–4, 227
employee poor performance, 162–6employee voice, 98–9employment laws, 41empowerment, 2, 4–5, 8, 16, 26,
29, 40, 58, 60–1, 63, 67, 71–91, 94, 96, 99, 127, 135, 139, 153, 181, 208–9, 223, 227, 231
empowerment and discipleship making principles, 71–91
and application, 83–7and key attributes of servant
followers, 73–83and servant followership, 72–3
Index 255
encouragement, 18, 22, 32–3, 39–40, 47, 77, 82, 84, 88, 96, 112, 145, 155, 160, 164, 169–72, 181, 186, 199, 208, 230–1, 234
environmental stewardship, 122equal employment opportunity
(EEO), 47, 191–2Equal Employment Opportunity
Commission (EEOC), 191–2eustress (beneficial stress), 141,
194–5Eve (Bible), 89excellence, healthy pursuit of,
60, 74–5expectations, 12, 20, 32–3, 38, 56,
61, 76, 85, 87, 89, 94, 112, 126, 134, 188
exploiting employer, 82–3
“face the giants,” 192–3Facebook, 183failure, 13, 16, 18–19, 27, 32–6, 43,
49, 51, 55, 57–60, 66, 69, 72, 74–5, 77–81, 86, 89–90, 105, 112–13, 117, 120, 123, 138, 143, 145, 150–1, 159, 162, 168, 181, 189, 194, 195, 201, 206, 211–13, 234–5
fear of, 19, 51, 57, 69, 194, 211fair treatment principles, 93–124
and attendance policies, 111–15and character development, 95–7and compensation, 101–2and competition, 116–18and contingent labor, 110–11and emotional/spiritual
perfectionism, 122–4and instrumentalism, 119and job creation, 117–18and kingdom business
principles, 120and labor-management
collaboration, 99–101and leadership abuse of
power, 93–5
and organizational practices, 97–9
and performance management fairness, 102–3
and presenteeism, 115–16and recruitment process, 110and termination decisions,
103–10and workplace justice, 97
faith, 1, 12–16, 19, 24, 31–2, 38, 39–40, 45, 55–7, 71, 75–6, 79–83, 96, 110, 120–2, 127, 139, 145, 149, 152, 175, 193–6, 210–11, 217, 220, 225, 229–31, 233
family, 6, 9, 23, 28, 31, 34, 38, 66, 103–4, 109, 112, 125–52, 176–7, 180, 192, 220–1
and dysfunction, 137–8and family life, 125–8and worker friendly benefits,
133–4See work/life balance
Family and Medical Leave Act (FMLA), 112
fear, 15, 19–20, 26, 29, 31–4, 38, 42–5, 48, 50–1, 56–7, 62, 67–9, 75, 78–81, 94–5, 103–4, 110–11, 119, 121, 124, 128–32, 137, 145, 151, 160, 166–7, 174, 177, 179, 188, 190, 192–6, 201–2, 205–6, 210–15, 233–4
culture of, 42–5overcoming, 192–6, 210–11
FedEx, 98feedback, 19, 32–3, 40, 47, 51,
61–2, 65–9, 71, 76, 78, 82, 86–8, 90–1, 97–9, 103, 105, 124, 140, 143, 156–74, 181, 186, 199, 202, 205–10, 227, 230, 235
360-degree, 68, 87, 90–1, 97–9, 157, 161, 227
as constructive, 76See performance management
Index256
Feuerstein, Aaron, 110Figart, D. M., 219“fire-engine management,” 84,
114, 153, 203“fixed response bias,” 80flexible work schedules, 31, 133,
145, 208–9See contingent workers
FMLA. See Family and Medical Leave Act
follower development, 3–4, 6, 8, 10, 30, 36, 54, 64, 71–85, 87, 99, 106, 113, 115, 131, 172, 200, 204–5, 223, 228
forced distribution systems, 166–7forgiveness, 2, 4, 9, 12, 17–19,
24, 27, 32–4, 45, 51, 54, 60, 64–5, 67, 72–6, 80, 87, 95, 114, 123, 138, 143–4, 160, 188–9, 194–6, 201, 204
“free-rider” syndrome, 161, 225
Galatians, 24Getting to Yes (Ury, Fisher, and
Patton), 100gifts, 18, 24, 33–4, 37–8, 49, 72,
75, 77–8, 83, 86, 116–17, 120–1, 126, 132, 136, 140, 145, 169, 176, 183, 186, 192–4, 199–201, 212–13, 217
globalization, 14, 25, 220goal setting, 4–5, 32, 86, 153, 161
See SMART goalsGod, 15, 24, 34, 50, 78, 89, 127,
133, 150, 193, 220Golden Rule, 2, 11, 15–20, 23,
28, 39, 44, 49, 59, 61, 64, 75, 81–3, 110, 118, 125, 129, 146, 156, 179–84, 192, 205, 217–18, 234
and SLHRM, 15–20Good Samaritan, 27, 36, 44, 205“Good shepherds,” 24, 27Good to Great (Collins), 179grace, 9, 12, 15–16, 27, 33, 44–5,
49, 54, 72, 75, 80, 82, 100,
105, 113–14, 117–18, 120–1, 133, 152, 175, 195–6, 201, 204, 213
gratitude, 33, 76, 80, 88–9, 212–13
the Great Commandment, 73Greenleaf, R. K., 2–3groupthink, 65
Hackman and Oldham Job Characteristics Model, 139–41, 156
Hamlet (Shakespeare), 42harassment, 41, 98, 112, 142healing, 2–3, 47, 73, 81, 123,
133, 211health/healthy, 9, 11, 17, 23–4,
31–5, 47, 60, 73–5, 86, 111, 125–6, 132–41, 145–6, 156, 176, 194, 201, 206, 219, 220–1, 227
Herman, R., 10–11Hess-Hernandez, D., 2Hicks, D. A., 147–8Hillman, Oz, 50Hodges, P., 2homemakers, 128, 137honesty, 4, 13, 18–19, 24, 37–8,
40, 47, 54, 58, 62, 64–8, 71, 74, 76, 78, 83, 85, 89–91, 98, 112, 115, 118, 121–2, 130, 138–9, 143, 149–50, 157–8, 166, 168–74, 186, 189, 194, 201, 205, 215–18, 222, 224–5, 228, 230
hope, 2, 4, 6, 8, 12, 14, 18–19, 24, 36, 39–40, 68, 71, 73, 76, 80–1, 84, 88, 96, 101, 128, 135, 145, 162, 187, 189, 193, 196–7, 199, 209, 230, 235
hopelessness, 88, 193“How to Succeed in Business
without Really Trying” (Burrows), 88
HR. See human resource management
Index 257
human condition, 19, 26, 30–1, 117, 120–1
human resource (HR) management, 1, 11–12, 16, 119, 233
See Servant Leader Human Resource Management
humiliation, 41, 74, 84, 105, 150, 195
humility, 2, 4, 15, 17–19, 22, 24, 27, 29, 33, 37–8, 48–9, 59, 64, 68, 78–9, 82, 84, 86–9, 95, 105, 116–17, 120, 150, 156–9, 165, 169, 181, 186, 189, 196, 199–205, 234–5
hypocrisy, 17, 21, 24, 30, 40–3, 46–7, 55, 139, 147, 156, 167, 171, 175, 231
Iacocca, Lee, 59, 99–100“identify theft,” 187identity, 19, 51, 68, 77–8, 89, 113,
127, 137, 140, 149–51, 156, 182, 184, 187, 190, 193, 195, 200, 211–12, 215, 228
IDP. See individual development plan
IMP. See intrinsic motivational potential
“in” groups and “out” groups, 40, 111, 142, 167, 190, 204, 207–8, 231
income inequality, 20Indianapolis, city of, 95individual, valuing, 27individual development plan
(IDP), 206–7initiative, 4, 24, 30, 55–6,
72–5, 161innovation grants, 61insecurities, 34, 46, 50–1, 56–7,
67–8, 90, 94, 104, 107, 111, 130–1, 159, 164, 167, 177, 190, 212–13, 215, 233
inspiring others, 2, 4, 36–7, 61, 95, 162, 233
instrumental worldview, 13–14, 21, 26–7, 30, 36, 39, 54, 88, 93–4, 118–19, 122, 129, 134, 138–9, 150, 159, 163, 168–9, 175, 217
avoiding, 26, 94, 119integrity, 2, 4, 6, 8–9, 12–19, 22,
24–5, 24, 39–51, 54, 56, 66, 76, 78–9, 87, 90, 94–100, 104, 107, 112–13, 117–18, 120, 139, 147, 156, 164, 170, 174–5, 179, 181, 190, 201, 203, 226–8, 233–5
organizational, 39–51intrinsic motivational potential
(IMP), 113, 140, 155–6, 159, 225
jealousy, 50, 78, 86, 94, 144, 171, 195
Jesus Christ, 2, 46–7, 146, 177, 205job security, 12–13, 19, 35, 46,
99, 108, 143, 145, 156, 180, 182, 186
John the Apostle, 77, 177Judeo-Christian religious tradition,
125, 219–20judgmentalism, 16, 22, 41–2,
48–51, 64–5, 69, 78, 86, 119, 151, 154, 165, 170, 205–6, 212–14
“Just Do It,” 196justice, 41–2, 74, 97–102
and 360-degreed feedback, 97–8and compensation, 101–2and employee voice, 98–9enhancing, 97–9and just and unjust masters, 74organizational, 41–2
key attributes of servant followers, 73–83
and 360-degree forgiveness, 73–4
and active listening, 82and courtesy, 81–2
Index258
key attributes of servant followers—Continued
and encouragement, 82and the exercise of situational
leadership, 74and exploiting employer, 82–3and externalizing blame, 80and gratitude, 76and the great commandment, 73and the healthy pursuit of
excellence, 74–5and honest and constructive
feedback, 76and honesty, 83and humility, 78and identity, 77–8and initiative and creativity, 75and living in the present, 81and not comparing yourself to
others, 78and patience and faith, 80–1and personal transparency, 79–80and reliable work
performance, 75and schadenfreude, 77and serving just and unjust
masters, 74and success of others, 77and supporting, 76and tough love, 82and truth telling, 78and unconditional altruism, 81
Kingdom Business movement, 30, 118, 120–1
Kirkpatrick, Donald, 209knowledge, 17, 48, 58, 66–9, 73,
78, 127, 130, 138, 151, 170–2, 202, 208, 218, 233–5
Koh, C. S. K., 10
labor-management collaboration, 99–101
Laub, J., 10–11layoffs/termination, 18, 28, 44, 94,
98, 103–10, 119, 134, 143, 145, 168
leader-member exchange theory, 205
leadership (SLHRM), 48–51, 66–9, 87–91, 119, 120–4, 149–52, 175–8, 193–7
and anxiety and addiction, 68–9and avoiding instrumentalism,
119and courage, 192–7, 210–14and the dignity of work, 149–50and doing our best, 175–6and emotional/spiritual
perfectionism, 122–4and ethical and moral
boundaries, 176–8and humility and vainglory, 87–9and job description, 48–9and kingdom business
principles, 120–2and the knowing and doing
gap, 66–8and life’s tests, 150–2and personal character reflection,
48–51and self-deception, 89–91and strongholds, 50–1
leadership covenant, 12–13See covenantal relationships
leadership development, 201–8leadership worldview, 16, 39, 44learning organization, 58, 94, 160life harmony, 130–3
See work/life balanceThe Life You’ve Always Wanted
(2002) (Ortberg), 177Lincoln Electric, 101–2LinkedIn, 183listening, 2, 4–5, 59, 64, 82, 173,
213–14living in the present, 81, 132living wage, 101–2, 122, 186–7,
218–22“log in our own eye,” 41, 49, 84long-term thinking, 12–15, 20–4,
28, 33–6, 43–6, 53–4, 59–64, 74, 82, 85, 88, 104–5, 110–13,
Index 259
119, 129–35, 145, 149, 153, 161, 165, 170, 172, 179, 189, 202–3, 207–8, 210, 213, 223–4, 227, 235
love, 2–6, 9, 12, 14, 16, 18–32, 36–7, 39, 41–4, 48, 51, 53, 68–9, 73–83, 87, 99, 102–4, 107–8, 116, 118, 120–1, 126, 128, 130–4, 138, 146, 149, 151–2, 156–9, 169–71, 175, 177, 189, 195–6, 199–200, 202–4, 211, 213, 217–18, 230, 234
See agapao love; Golden Rule“low-hanging fruit,” 61, 100loyalty, 6, 8, 24–5, 56, 98–9, 110,
132, 159, 226–7Luke the Apostle, 146
Machiavelli, Niccolò, 72Malden Mills, 109–10managers as “shepherds of the
flock,” 24, 27, 39, 106, 110, 138, 179, 230
Managing the Nonprofit Organization (Drucker), 71
manipulation, 30–1, 41–2, 47, 65, 67, 88–9, 112–13, 121, 139, 151, 156, 160, 187, 227
Margin (Swenson), 126–7, 136margins. See work/life balanceMark (Gospel of), 14, 36martyrdom, 9, 21, 86Masters in Public Administration
degree, 105Matthew the Apostle, 146Mayer, D. M., 6–7McGee-Cooper, A., 189McGregor, Douglas, 215–16meaning, 12, 22–9, 64, 69, 84,
139–40, 174–7, 187Medicaid, 220meditation, 24, 145mental illness, 34, 112mentorship, 17, 19, 29, 33, 36, 49,
51, 66, 81, 85–8, 105, 111,
131, 146, 162, 168, 173, 202, 207, 235
Merrill, A. R., 203Merrill, R. R., 203metrics, 30–2, 60–1, 86, 101, 105,
139–41, 150, 154–6, 158–61, 173–4, 184, 204, 222–3
Meuser, J. D., 10microclimates, 11, 20, 27, 36, 54middle class, 20military, 44, 94, 229“ministry of interruptions,” 177“mistakes,” 16, 19, 23–4, 28, 30–4,
37, 43, 57–60, 64–5, 69, 72–5, 78–80, 86, 89, 138, 143–5, 160, 164, 167–8, 174, 189, 194, 196, 205–6, 214, 229
moral failure, 18, 89–90, 112–13, 123, 234–5
moral integrity, 2, 4, 15, 19, 42, 76, 139, 234
moral intelligence, 23, 33moral relativism, 14–15motives/motivation, 1–3, 10–14,
16–20, 22–4, 26, 30–2, 35, 37–59, 65–8, 72–3, 79–90, 104, 111–20, 125–6, 129–37, 140, 143, 145, 149, 151, 154–63, 167–71, 174–6, 182, 188, 192–3, 201, 203, 207–9, 211, 215–16, 223–5, 228, 230–1, 234–5
and “motivation-to-serve” model, 10
and performance management, 155–6
“mountaintop” experiences, 95, 128–9, 233
Myers-Briggs (MBTI), 186, 207
narcissism, 94, 130, 160, 200New Testament, 2Nutt, P. C., 56
obedience, 13–14, 18, 27, 69, 72–3, 75, 77, 91, 150–1, 175, 196, 228
Index260
obsession/rumination, 50–1, 90, 200, 212
OJT. See on-the-job trainingOld Testament, 2on-the-job training (OJT), 204–5organizational integrity, 39–51
and change. See change management process
and culture of apathy and defensiveness, 42–5
elements that erode, 39–41and justice elements, 41–2and the trust gap, 45–7
organizational practices (SLHRM), 97, 138–46
and commitment to employee well-being, 138–9
and communication, 139to enhance employee wellbeing,
138–46and workplace justice, 97
organizational stress audit, 141organizational studies, 7–9Ortberg, John, 146, 177
Paradise Lost (Milton), 196–7patience, 6, 11, 22–4, 33, 48–9, 54,
61–2, 64, 72–3, 80–1, 83, 153, 164, 166, 194, 196, 200, 213
Paul the Apostle, 69peer support, 204–5perfectionism, 27, 32, 37, 49–50,
56–7, 69, 75, 79, 86, 90, 105, 117, 120, 122–3, 130–1, 133, 138, 151, 176, 191, 195, 201, 204–6, 211–13, 221, 223
emotional/spiritual, 122–3performance
appraisal/evaluation, 154–61counseling techniques,
165–6, 209management, defined, 154,
170–1management elements of
SLHRM, 29–35
management principles. See performance management principles
performance management principles, 26, 153–78
and appraisal, 153–62and bias, 157–61and counseling techniques,
165–6and developmental uses of
appraisal, 167–9and employee poor performance,
162–8and errors, 158–60and fairness, 26, 102–3and forced distribution systems,
166–7and key elements, 161and key terms, 154and leniency, 157–60and motivational philosophy,
155–6and personal character reflection,
175–8and realistic performance
expectations, 61and responsibility for poor
performance, 162–6and SLHRM character, 169–74and stress coping, 166and volunteers, 174–5
performance metric/measure, 154performance standard, 154persecution, 35–6, 49, 73, 76, 84perseverance, 14, 18–19, 48–9,
80–1, 124, 135, 149, 189personal career development
strategies, 207personal character reflections,
36–8, 48–51, 66–9, 87–91, 149–52, 175–8, 192–6, 212–14, 229–31
and affirmation anxiety/addiction, 68–9
and bravery, 212–14
Index 261
and comparison envy, 37–8and the dignity of work, 149–50and doing our best, 175–6and elements of job
description, 48–9and ethical and moral
boundaries, 176–8and fear, 192–6, 212–14and hope and realism, 36–7and humility and vainglory, 87–9and the knowing and doing
gap, 66and life’s tests, 150–2and overcoming fear, 192–6and recognizing strongholds,
50–1and rising above circumstances,
229–30and self-deception, 89–91and tempting others to sin,
230–1personal conflict, 65, 67, 81,
142, 195–6personal transparency, 79–80
See transparencyPharisees, 46–7phileo (brotherly) love, 130Pogo (comic strip), 66post-modernism, 14“Potemkin villages,” 21poverty, 28–9, 119, 122, 219–20prayer, 24, 123, 145–8, 193presenteeism, 115–16pride, 17, 19–20, 24, 29, 31, 37,
48, 67, 78–81, 86–91, 94, 105, 116, 118, 120–2, 127, 131, 136–40, 151–2, 167, 171, 178, 188, 190, 195, 200, 202, 212–15, 225, 234
principlesand compensation management.
See compensation management principles
and empowerment and discipleship making. See
empowerment and discipleship making principles
and fair treatment. See fair treatment principles
and performance management. See performance management principles
and servant followers. See servant followers principles
and staffing. See staffing principles
and training and development. See training and development principles
and work/life balance. See work/life balance principles
procedural justice, 6–7, 28, 41, 97, 103–4, 107, 173
“prodigal” (SLHRM prodigal), 233–5
public speaking, fears of, 194–5, 212–14
punishment, 32, 43, 76, 114, 214Pura Vida, 117–18
rater bias, 47, 156–8, 173“realistic job preview,” 54, 87, 145,
180, 182realistic performance standards,
127–8recruitment (SLHRM), 25, 110,
179–92and applicant, 184–5and best practices, 180–4and discrimination avoidance,
190–2effectiveness of, 184and employee character, 187–90and fair treatment principles, 110process of, 179–80program for police officer
(sample), 185and staffing. See staffing
principles“word-of-mouth,” 25
Index262
“reification,” 53return-on-investment (ROI),
14–15, 31, 42, 46, 135, 137, 184, 201, 210
Roberts, J. A., 2, 7–9, 161, 208–9ROI. See return-on-investmentroller-coasters, 193–4
Sabbath, 13SAS Corporation, 127, 133–5schadenfreude (happiness at others’
misfortune), 77Sears, 223–4, 227–8safe working conditions, 12–13,
33, 94“sandpaper people,” 76–7, 200“seasons” of life, 177–8self-actualization, 200self-care, 9, 125, 146self-deception, 18, 66, 71, 89–91,
130, 159, 174self-image, 71, 80, 100, 167, 193selfishness. See egotism“self-made,” 87–9, 156, 234servant followers principles, 71–91
and application, 83–7defined, 72–3key attributes of, 73–83principles of, 73–83and self-deception, 89–91
servant leaderattributes, 3–8business principles, 116–18character, 49
Servant Leader Human Resource Management (SLRHM), 1–38, 64–5, 200–3, 233–5
and career development principles, 200–3
challenges of, 20–1, 233–5and change management, 64–5.
See change management process
and compensation. See compensation management principles
and employee empowerment. See empowerment and discipleship making principles
foundational values of, 22–35general principles of, 15–17and the Golden Rule, 17–20and human resource system,
11–15introduction to, 1–9and job description, 48–9and leadership. See leadership
(SLHRM)limitations of, 9–11and modern pressures, 14and organizational practices. See
organizational practicesperformance management,
29–35. See performance management principles
personal character reflection. See personal character reflection
prodigal, 233–5and recruitment. See recruitment
(SLHRM)Servicemaster Corporation, 25serving just and unjust masters,
74, 166Shakespeare, William, 42shame, 48, 150, 193, 195, 201,
211–12, 228situational leadership, 74SMART goals (specific, measurable,
achievable, relevant, timely), 32, 61, 139, 161, 164–5
social media, 183, 185Southwest Airlines, 95, 101–2,
107, 189spiritual and religious friendly
workplace, 24, 147–8sponsorship, 202staffing principles, 101, 179–97
and applicant perspective, 184–7and best practices, 180–4and discrimination avoidance,
190–2and employee character, 187–90
Index 263
and recruitment process, 179–80and recruitment program, 184and SLHRM, 184–7
stakeholders, 2, 15, 18, 21–2, 26–7, 33, 42, 49, 53, 55–64, 71, 78, 94, 98, 100, 106, 108, 117, 119–20, 134, 139–40, 165–6, 208–9, 234
Stanley, Andy, 127“star” performers, 34, 38, 85,
167, 180status, 35, 54, 64, 116, 150, 171,
181, 184, 190, 202, 225“stealing” heart rewards,
39–40, 230stewardship, 2, 3, 10, 13, 21–3,
30, 38, 44, 56–7, 65, 68, 75, 87, 93, 102, 107, 117, 121–2, 154–5, 162, 169, 186, 188, 215, 222
stress, 9, 14, 17, 19–20, 23–4, 27, 30–1, 34, 43–4, 46, 57, 62, 67, 73–8, 81, 96–7, 104, 106–12, 119, 129, 131–46, 154, 166, 176–7, 181, 183, 186–7, 194–7, 203, 205, 207, 216, 220–3, 234
and appraisal stress coping, 166audit. See stress auditcategories of, 141–4management of, 203reducing, 138–46
stress audit (organizational), 141–4and absence of autonomy, 143and adverse work conditions, 142and career development
challenges, 143and interpersonal conflict, 142and lack of employer
covenant, 143and poor quality supervision, 143and role ambiguity, 141and role conflict, 141and role overload, 141–2and role responsibility
conflict, 142
and situational constraints, 143and traumatic job stress, 144and unfair compensation, 142and work-home pressures, 144
stress categories, master list of, 141–4
stress management skills, 203stress reduction practice, 138–46
and employee responsibility, 145and human resources, 145and servant leadership
attributes, 145Strong Interest Inventory test, 34strongholds, 34, 50–1, 89, 132,
160, 196–7, 211, 213success, 2, 11–13, 18–39, 44–53,
56, 59–61, 64–6, 69, 71–2, 76–8, 83–91, 95, 99–104, 112, 116–17, 120–1, 127–44, 149–51, 154, 156, 162, 172, 174, 179, 181, 187–9, 192–3, 199, 202–3, 208–13, 234
character elements essential for, 19–20
common measures of, 30–1and corruption, 24and healthy relationships
correlation, 136–7hidden temptations of, 18and life harmony, 130–3of others, 77and SLHRM, 35–6and strongholds, 50and worldview, 192–3
succession planning, 14, 29, 59, 72, 85, 174, 202–3
Sunbelt cities, 101“superstar hiring,” 34, 38, 180–1Swenson, Richard, 126–7SWOT (strength, weakness,
opportunity, and threat), 210
talents, 29, 32, 34, 37–8, 72, 74–5, 77, 83–4, 116–17, 120–1, 132, 176, 182–2, 192–3, 199, 208, 212–13, 216, 222, 230
Index264
taxes, 42, 112, 190, 219–20, 222teacher as teachable, 69teamwork perspective, 6, 34–5, 38,
44, 79, 85–6, 161, 167, 171, 189, 224
teleological (greatest good) attributes, 2, 13, 18, 21, 44, 113, 203
teleopathy, 94temptation, 15, 17–18, 25, 39–42,
80, 83, 89, 95–6, 111–15, 123, 128, 132–3, 137–8, 160, 171, 176, 180, 183, 196, 211–12, 223–4, 228–31, 234
termination decisions, 103–10See layoffs
tests, life as a series of, 151–2See trials
“theology of work,” 1, 16Thessalonians, 149time, and “seasons,” 177time management principles, 146,
177, 203Total Quality Management (TQM),
100, 162tough love, 12, 68, 77, 82, 103–4,
134, 169“toxic manager,” 204TQM. See Total Quality
Managementtraining and development
principles, 199–214and best practice, 205–8and character development,
199–204and needs assessment, 210and training principles, 204–10
Trammell, D., 189transparency, 15, 18–19, 24–5, 42,
46–8, 58–9, 62, 74, 79–80, 97, 109, 115, 143, 145, 160–63, 171–2, 175, 186, 189, 200–1, 213, 223–5, 234
practice of personal, 79–80
trauma, 34, 67, 81, 84, 105, 121, 144
Tree of Good and Evil, 89trials, 14–15, 18–19, 23–4, 43,
48–9, 72–3, 79–81, 95–6, 109, 129, 135, 139, 150, 166, 189, 193, 206, 212, 215, 217, 224, 230
trust, 2–7, 11–12, 15–16, 24–8, 34, 40–1, 45–9, 51, 55–67, 72, 75, 78–83, 88, 94–110, 114, 116, 118, 131, 135, 140, 149–51, 156–8, 162–72, 175, 181, 195, 203, 207, 211, 222–31, 235
and change management, 59–63turning the other cheek, 200Twitter, 183
Uniform Guidelines on Employee Selection (1978), 191
US Bureau of Labor Statistics, 186–7
vainglory, 87–9value internalization, 43vision, 2–3, 10, 15, 19, 21, 25, 31,
56, 66, 71–2, 81, 95, 137, 139, 145, 154, 162, 179–82, 186, 201–2, 206, 225, 233–4
volunteers, 33, 174–5
What Color is Your Parachute? (Bolles), 34
Wilkes, C. G., 2“windows on the soul,” 33, 153,
179, 181winning and losing, 192–5wisdom, 1, 4, 13–15, 18–19, 23,
48, 66, 69, 76, 89–90, 95, 126, 130–1, 151–2, 233
work/life balance principles, 9, 12, 31, 46, 125–52, 177
and compassion fatigue, 128–9
Index 265
and family and worker friendly benefits, 133–4
and hours employees should work, 125–7
and key life domains and life harmony, 131–2
and organizational practices, 138–46. See organizational practices
and realistic performance standards, 127–8
and reducing stress, 138–46and spiritual and religious
friendly workplace, 147–8and threats to life margin,
135–8and time management
principles, 146and wisdom, 130–1and worker margin, 135–8
Zigarelli, Michael, 103, 105