Post on 04-Jun-2018
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PROJECT QUALITY
MANAGEMENT
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PROJECT QUALITYMANAGEMENT
Processes and activities that determinequality policies, objectives and
responsibilities so that the project willsatisfy the needs for which it wasundertaken
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WHAT IS MEANT BY QUALITY?
Ability of a product or service to consistently meet
customer expectations"
DIFFERENCE Between QUALITY & GRADE
QUALITY MANAGEMENT
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Difference between Quality & Grade
Quality
is fulfilling the customer requirements The degree to which a set of inherent characteristics fulfill
requirements
Grade
is a category assigned to deliverables having the same
functional use but different technical characteristics is the facilities or features in the product.
Manage the tradeoffs associated with the required levels of both quality and grade
You can choose a low grade product but not the low quality
productLow grade software(with limited features) may be of highquality (no obvious defects, readable manual)
High grade software(with lots of features) may be of low
quality(many defects, poorly organized user documentation)
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DIFFERENCE Between PRECISION & ACCURACY
Precision is the measure of exactness
Accuracy is an assessment of correctness
QUALITY MANAGEMENT
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Difference BETWEEN
Preventive action An intentional activity that assures that future performance
of the project is aligned with the project management plan
Corrective action
An intentional activity that realigns the performance of theproject work with the project management plan
action taken to eliminate the causes of an existingnonconformity, defect or other undesirable situation inorder to prevent recurrence
Rework Action taken to bring defective or nonconformance
components into compliance with requirements ofspecifications.
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Modern QUALITY MANAGEMENT approaches?
QUALITY MANAGEMENT
To minimize variation and deliver results that meet the definedrequirements
Customer Satisfaction: understanding, evaluating,
defining, and managing requirements so that customerexpectations are met
Conformance to requirements to ensure the projectproduces what it was created to produce
Fitness for use the product or service needs to satisfythe real needs
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Prevention over inspection:
quality should be planned, designed and built into not inspected into the projectsmanagement or theprojectsdeliverable
Continuous Improvement:
(PDCA Plan do check act), TQM, Six Sigma
and Lean six Sigma
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Modern QUALITY MANAGEMENT approaches?
QUALITY MANAGEMENT
Management Responsibility: Responsibility for quality, withinit a related responsibility to provide suitable resources atadequate capacities
Cost of Quality: Total cost of conformance work ( thatact to prevent defects or act to mitigate the costs ofdefects by inspecting out non conforming units) and thenonconformance work
Failure to either of the dimension can have serious negativeconsequences for the project stakeholders.
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Cost of conformance & non-conformance
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Loss of business Liabilities & re-working
Low productivity
Increased inspections
Cost overruns
Disturbed cash flows
Bad market reputation
Disagreements over product acceptances
CONSEQUENCES OF POOR QUALITY