annual report
Gateway to formal economic participation
2008/2009
Postal Address: PO Box 429, Pretoria, 0001 Physical Address: The Dti campus (Block F - Entfutfuweni),
77 Meintjies Street, Sunnyside, Pretoria Customer Contact Centre: 0861 843 384
Web Address: www.cipro.gov.za
RP115/2009 ISBN: 978-0-621-38653-0
ii CIPRO Annual Report 2008/09
CIPRO VIsIOn
To “position CIPRO as an innovative, customer-focused gateway to formal economic participation.”
CIPRO aims to deliver the ultimate business entity registration experience.
CIPRO MIssIOn
“CIPRO is the official custodian of the legal status of Companies, Close Corporations, Co-operatives
and Intellectual Property rights, the disclosure of such information to stakeholders and dispute resolution on
infringements to these rights.”
In support of this mission, its CIPRO’s pay-off line is:
“Gateway to formal economic participation”
VAlues
These values form part of the changes to the culture that the organisation will create to achieve its vision and mission. The values include:
Trust
Honesty/Integrity
Empowerment
Accuracy
Accountability
Fairness
Loyalty
Transparency
iiiCIPRO Annual Report 2008/09
TABle OF COnTenTs
COnTenTs
Vision and Mission
Values
strategic Objectives
CIPRO’s Core legal Framework
High-level Organisational structure
Chief executive Officer’s Overview
Performance Information
Annual Financial statementsAccounting Officer’s responsibility for the Annual Financial Statements Report of the Accounting Officer Report of the Audit Committee Auditor-General’s Report
Human Resources Oversight Report
Abbreviations and Acronyms
Address and Contact Details
Annexure A: Business Plan Reporting Matrix
list of Figures
Figure 1 Intellectual Proper tyFigure 2 Intellectual Proper ty Registrations Comparative AnalysisFigure 3 Companies, CC’s Co-operativesFigure 4 Lodgements of Annual ReturnsFigure 5 Actual Per formances against Target Output Financial AccountingFigure 6 Actual Per formances against Target Output Management AccountingFigure 7 Supply Chain Management ServicesFigure 8 Actual Per formances against Target Output Safety Securi ty and Facili ties Management, Financial Suppor t and Interaction Figure 9 Talents and Skills ManagementFigure 10 Employee Health and Wellness ProgrammeFigure 11 Diversity ManagementFigure 12 Decentralisation Par tnership Contex t ModelFigure 13 Infrastructure Availabili tyFigure 14 Project Deliveries against Strategic Objective 1Figure 15 Project Deliveries against Strategic Objective 3Figure 16 Project Deliveries against Strategic Objective 4Figure 17 Retention and Succession Planning Model
PAGe
ii
ii
2
3
4
6
10
2425263335
62
76
77
78
10111213151516
16171718192021222263
2 CIPRO Annual Report 2008/09
sTRATeGIC OBjeCTIVes
CIPRO has identified its strategic objectives for the year 2008/09 in order to coordinate and direct the efforts of the organisation.
sTRATeGIC OBjeCTIVe ACTIVITY1. To provide all CIPRO services online by March 2010 Enterprise Content Management (ECM)
2. To monitor and measure resource utilisation by July 2008 Implementation of Organisational Performance Management Policy
3. To entrench a high-performance culture by December 2009 People Transformation Strategy
4. To focus on core CIPRO processes only by June 2011 Outsource all non-core CIPRO processes
5. To engineer/improve business processes by December 2010 Enterprise Content Management (ECM)
6. To resolve over-utilisation of CIPRO facilities by April 2008 Move relevant CIPRO resources to a new building
7. To improve availability of ICT systems by July 2008 Stabilise ICT infrastructure
8. To improve decision-making by December 2009 Establish Business Intelligence
9. To improve customer satisfaction by September 2009 Establish Customer Relationship Management
10. To effect legislative changes under the new Companies Act in respect of CIPRO by December 2011
Establish CIPRO as a Commission
11. To ensure indemnity, insurance, investment and integrity by July 2009 Establish Enterprise Security Capability
12. To eradicate fraud and ensure business continuity by December 2009 Review and enhance Risk Management Capability
13. To control and measure all changes to CIPRO by September 2009 Establish Change Management Capability
14. To develop a quality performance culture and customer focus by March 2009
Review and enhance Quality Management Systems
15. To align CIPRO's processes, information, people and systems by June 2010
Establish Enterprise Architecture Capability
16. To ensure CIPRO complies with its external legislative environment by March 2011
Establish Compliance Management Capability
17. To broaden the footprint of CIPRO's services by December 2009 Decentralise CIPRO's services
18. To establish a central IP register for Africa by December 2010 Establish PAN Africa Office
19. To consolidate Intellectual Property initiatives by 2011 Develop National IP Strategy
3CIPRO Annual Report 2008/09
CIPRO’s CORe leGAl FRAMeWORK
TYPe DOMAIn ACTAdminister Intellectual Property 1. Patents Act, 1978 (Act 57 of 1978)
2. Trade Marks Act, 1963 and 1993 (Act 62 of 1963 and Act 194 of 1993)
3. Designs Act, 1967 and 1993 (Act 57 of 1967 and Act 195 of 1993)
4. Copyright Act, (Act 98 of 1978)
5. Registration of Copyright in Cinematograph Films Act, 1977 (Act 62 of 1977)
6. Merchandise Marks Act, 1941 (Act 17 of 1941) - amended 2002
7. Intellectual Property Laws Rationalisation Act, 1977 (Act 107 of 1977)
8. Counterfeit Goods Act, 1997 (Act 37 of 1997)
9. Performer’s Protection Act, 1967 (Act 11 of 1967)
10. Unauthorised use of Emblems Act, 1961 (Act 37 of 1961)
11. Stem van Suid-Afrika Act, 1959 (Act 2 of 1959)
12. Vlaglied Copyright Act, 1974 (Act 9 of 1974)
Administer Companies 13. Companies Act, 1973 (Act 61 of 1973)
Administer Close Corporations 14. Close Corporations Act, 1984 (Act 69 of 1984)
15. Share Blocks Control Act, 1980 (Act 59 of 1980)
16. Business Names Act, 1960 (Act 27 of 1960)
17. Rationalisation of Corporate Laws Act, 1996 (Act 45 of 1996)
Administer Cooperatives 18. Cooperatives Act, 1981 (Act 91 of 1981)
19. Cooperatives Act, 2005 (Act 14 of 2005)
Member Compliance
Treaty Operational 20. Paris Convention Treaty
21. Patent Cooperation Treaty
22. Berne Convention Treaty
23. Budapest Treaty
24. TRIPS Agreement Treaty
CIPRO’s core business activities are governed by the above legal framework, which is defined by the various laws, related elements as well as international treaties.
4 CIPRO Annual Report 2008/09
HIGH-leVel ORGAnIsATIOnAl sTRuCTuRe
CIPROChief Executive Officer
Labour RelationsDirector
Labour RelationsDeputy Director
Labour Relations Officer
Executive SupportDirector
Compliance Audit and Risk Chief Director
Risk Management
Director
Internal Audit Director
Strategic Support
Chief Director
Total Quality Management
Deputy Director
Project Management
Office Director
Organisational performance
Director
Governance AdministrationDeputy Director
Compliance Director
Chief Operating
Officer Chief Director
Co-operatives
Director
Patents
Director
Trademarks
Director
Companies and Close
Corporations Director
Legal Coordination
Deputy Director
Chief Financial Officer
Chief Director
Management Accounting
Director
Supply Chain Management
Director
Human Resource
Management Director
Human Resource
Development Director
Chief Information
Officer Chief Director
Applications
Manager
Infrastructure and Operational
Management Director
Delivery Excellence
Manager
Information Security Officer
Client Services
Chief Director
Customer Interface (CIU)
Director
Northern RegionDirector
Southern RegionDirector
BRMC
Director
Executive Assistant
6 CIPRO Annual Report 2008/09
CHIeF exeCuTIVe OFFICeR’s OVeRVIeW
The mandate of CIPRO is to ensure the registration of companies, close corporations, co-operatives and intellectual property rights as well as regulate the disclosure of information and dispute resolution arising from infringements to these rights. The past year was challenging for CIPRO in the light of the global economic crisis, which to a certain extent, impacted on its core business. CIPRO has nevertheless reached new heights through various internal and external transformation processes, enabling it to meet its strategic objectives in compliance with its mandate, CIPRO’S transformation included a number of initiatives to enhance operations and service to its customers.
new Companies Bill
Although CIPRO has achieved a number of accomplishments since its inception in 2002, this year will stand out as a turning point with the new Companies Bill being passed by Parliament. This redefines CIPRO’S framework with regard to the services it should render. A striking feature of the new Bill is the removal of the need for a special resolution when increasing or decreasing the number of shares in issue, reclassifying shares or determining the rights attach to shares in a specific issue. This Bill also requires CIPRO and Office of Companies and Intellectual Property Enforcement (OCIPE) to merge to become a Commission within a period of 18 months of the promulgation of the new Companies Act, 2008 (Act 71 of 2008). OCIPE is an enforcement unit which will contribute to improve the effectiveness of the Commission.
Not only will this streamline the task of business owners, but it will also mark the next phase of transforming business registration to new efficiency levels. CIPRO looks forward to this new development as the dawn of a new era.
IsO 9001 Certificate – a public service benchmark
CIPRO is directing all efforts towards improving its service as a strong foundation on which to build its services to internal as well as external customers. It was against this background that hard work commenced in 2007, culminating in the ISO 9001 Certification in 2008. This quality management system sets direction, ensuring that all processes are aligned with CIPRO’s strategy to meet customers’ expectations.
Broadening CIPRO’s Footprint
In order to broaden CIPRO’s footprint, a decentralisation process was initiated and approved by the Director-General of the dti. The primary focus was to expand access to CIPRO’s services through building and maintaining decentralised partnerships. This led to various Service Level Agreements (SLAs) with decentralised partners being signed during the period under review. Significant efforts have been put into improving customer service levels through these strategic partners, clients and stakeholders. CIPRO is currently establishing a national presence in the country by strengthening its relationships with the dti, and other Council of Trade and Industry Institutions (COTII). Some of these partners include Eastern Cape Development Corporation (ECDC), Limpopo Economic Development Enterprise (LIMDEV), South African Post Office (SAPO), Limpopo Business Support Agency (LIBSA), Small Enterprise Development Agency (SEDA), Department of Economic Development and Tourism (DEDT) and Durban Chamber of Commerce.
Establishing these decentralised partnerships was a giant step towards placing CIPRO’s services at the doorstep of all South Africans. The next phase of the decentralisation process will be to build on this success.
Information and Communication Technology (ICT)
enterprise Content Management – building a lasting legacy
A multimillion rand tender was awarded for the implementation of an Enterprise Content Management (ECM) solution which will completely transform CIPRO’s services to its customers. It will take CIPRO from a paper to digital processing and storage
7CIPRO Annual Report 2008/09
environment, making services accessible using web-based and mobile technology. This project is now in full implementation mode and it is envisaged that the transformation will be completed within a period of two years years ending March 2011. At the core of this project is the overhaul of the current legacy systems into an integrated system that is able to respond to customer demands. The ECM is the first of its kind in the public sector and has been dubbed one of the most ambitious ICT projects undertaken by CIPRO in recent times. It will also see increased collaboration with other sister organisations and departments in realising integrated business registration.
Compliance Audit and Risk
The major role of the Compliance, Audit and Risk (CAR) division is to ensure that CIPRO complies with the legislation it administers as well as legislation governed by other institutions. CIPRO subscribes to good corporate governance principles as laid down by the King II report and the requirements of Public Finance Management Act, Act No 1 of 1999 (PFMA) at all levels. Generally, CAR has found CIPRO to be broadly compliant with the King II recommendations. Where there were lapses, additional control measures were recommended. Management has committed itself to implement additional controls to improve governance. The audit plan was developed and implemented for the year under review. The implementation of the plan was conducted in such a way as to minimize duplication with the Auditor-General. A Risk Register has been kept and the implementation thereof monitored.
Intellectual Property – the future
The registration of Intellectual Property (IP) is regulated by the Intellectual Property Act, 1977 (Act 107 of 1977). The economic downturn has resulted in financial and administrative implications for Intellectual Property offices worldwide and South Africa, with more than 85% of patent applications filed with CIPRO coming from foreign applicants, CIPRO has not been immune to this. In order to continuously improve the Intellectual Property registration, CIPRO participated in national and international stakeholder forums with professional bodies.
One of the principal mandates of the World Intellectual Property Organization (WIPO) is to offer technical assistance to developing countries. As a signatory to this organisation, CIPRO now provides an opportunity to clients on its website to access the WIPO website for searches regarding IP. This service by WIPO includes access to and use of technological information contained in patent documents in order to accelerate the economic, social and cultural development in developing countries. In line with this part of its mandate, WIPO has assisted a number of developing countries and countries in transition in establishing their national industrial property information system by providing, inter alia, expert assistance, training, and collections of patent documents. In the new financial year we will see an even more spirited effort towards making IP one of CIPRO’s leading areas.
Efforts were also made with various countries to benchmark best practices and to discuss co-operation agreements and future training needs. Meetings were conducted with Australian, Chinese, Korean, Indian, Mexican and Kenyan IP Offices and Registrars from Caribbean regions. CIPRO also attended the Madrid Working Group, Standing Committee on Trade Marks and WIPO General Assembly. The IP Patents, Designs and Copyrights Division attended PCT training in Korea and the 13th session of the Standing Committee on Patent Law (SCP) in Geneva. Presentations were also given to Chinese and Japanese delegations by CIPRO.
The reason why the organisation experienced a decrease in the registration of new Trade Marks is because of the fact that Trade Mark owners worldwide choose the territories they wish to protect more carefully and only lodge applications in the countries they really need, as Trade Mark protection is expensive. IP Offices experienced a worldwide downturn in the registration of Trade Marks and again South Africa is no exception. Monthly statistics indicate that the worst downturn was experienced in November 2008 and onwards.
Co-operatives
The promotion of co-operatives as an empowerment vehicle has already resulted in significant growth with around 6 000 registrations for this year which is 55% above the projected target and considered to be a major achievement. The implementation of the new Co-operatives Act, 2005 (Act 14 of 2005) with the full implication of rolling this out nationally, took place during the year under review. The increasing trend is expected to continue and marketing initiatives from CIPRO are directed towards informing the broader community of the benefits of the registration of co-operatives. We expect to see more of the co-operatives in the new financial year as a vehicle to rural and community development.
8 CIPRO Annual Report 2008/09
Companies and Close Corporations
The economic downturn and the uncertainty surrounding the implementation of the new Companies Bill negatively affected the registration of new companies during the past year; however, the registration of close corporations increased and exceeded the projected target for the year by 5.2%. The increased interest in close corporations as a business entity may be as a result of the corporate law reform process as well as the level of publicity this generated.
strategic support
CIPRO changed its approach in delivering on its mandate in developing the strategic plan for the period 2008/9 to 2010/11, by applying business architecture principles. This ensured the alignment of CIPRO’s vision and mission to the goals and strategic objectives of the organisation. A new organisational structure followed the strategy and the structure was designed and implemented to support CIPRO’s strategies, to address sound corporate governance principles, and to deliver on its mandate.
To strengthen strategic support for CIPRO and to be compliant with relevant prescripts an organisational performance management policy was approved and will be implemented in the new financial year. The revival of the Project Management Office is a major accomplishment in taking the organisation forward.
Capacitation of executive Positions
In addition to the existing CIPRO executive management team (CET) which was appointed in the previous year, a further two executive managers were appointed to strengthen the executive team of the organisation. The team now consists of the following executive managers:• Chief Operations Officer: Ms Melanie Bernard-Fryer• Chief Audit Executive: Ms Tintswalo Nkuna• Chief Information Officer: Dr Michael Twum-Darko• Chief Financial Officer: Mr Renier du Toit• Executive Head Strategic Support: Mr Lungile Dukwana
These appointments position the organisation appropriately to advance the progress already made in the previous years of CIPRO’s transformation.
Finances
Financial objectives have been achieved, milestones have been met and, sound financial management principles had successfully been applied within CIPRO to overcome the organisational challenges. A Finance Support Forum and Finance Helpdesk have been established to provide constant support and training to all CIPRO divisions. The divisional budget allocations were approved by the CET for the new financial year. The overall financial performance is detailed in the financial report.
People Transformation
A People Transformation Strategy has been developed and is being implemented as a strategic initiative in order to build emotional capital in support of the overall CIPRO Transformation Programme (CTP). Included are talent and skills retention programmes, value institutionalisation, accelerated development, diversity management as well as employee wellness programmes aimed at managing morale and equipping staff with tools to deal with change. One of the main aims of the People Transformation Strategy is also the establishment of disability, race and gender representivity on all levels within the organisation. The numerical targets indicated in the CIPRO Employment Equity (EE) Plan (2009-11) are based on cabinet targets as well as the ethnic and gender distribution within the economically active population of South Africa. At an organisational level, gender targets for 2008/09 have been exceeded. Satisfactory progress has been made in terms of the employment of women in senior management positions, overall race and gender representivity within CIPRO and the employment of people with disabilities. Although there is still a minimal gap in respect of achieving the disability target, an aggressive strategy is being pursued to actively recruit people with disabilities.
9CIPRO Annual Report 2008/09
Key Interventions
As part of the transformation process various opportunities were identified during the period under review and these will continue to be implemented in the new financial year. • The stabilisation of CIPRO’s ICT systems remains a challenge in the coming period under review until the legacy
systems had been replaced; • ThetransformationofCIPRO’sdocument management systems from a paper-based system to a digitised
document-based system for easy accessibility. The process to address this has commenced;• ImplementationofanIn-house Registry (IHR) for both paper and electronic documentation in compliance with the
legal, functional and security requirements of CIPRO and the laws governing it. A feasibility study is being conducted and the project is expected to run into the 2009/10 financial year;
• IP Patent electronic documents – The second phase of providing for the period 1987 and back has been approved. It is anticipated that this phase will be complete within the next few months;
• Decentralising CIPRO’s services to broaden the footprint of CIPRO by making the services available. The first phase of establishing partnerships with implementation agents has been concluded during this financial year. Preparations for the second phase have also started.
• Move to new offices - The resolving of the over utilization of CIPRO facilities is addressed through this project and is already in an advanced stage. The move is set to take place during the last quarter of the 2009/10 financial year and the office space planning has already been completed; and
• CIPRO as a Commission project - The new Companies Bill that had been passed by Parliament requires that CIPRO and OCIPE merge and become a Commission. The restructuring of CIPRO into the Commission, which include the organisational and staff establishment, will be addressed within the next reporting period.
Conclusion
The CIPRO management team would like to thank the previous Minister, Mr Mandisi Mphahlwa, the Deputy Ministers, Dr Rob Davies and Ms Elizabeth Thabethe as well as the Director-General of the dti, Mr Tshediso Matona, and his executive team for their contribution in channelling CIPRO towards becoming a world leader in its field. Furthermore, we would like to welcome the new leadership under the auspices of the Minister, Dr Rob Davies and Deputy Ministers Ms. Maria Ntuli and Ms. Thandi Tobais-Pokolo to the dti group. The CIPRO executive team wishes to thank all managers and officials who contributed in taking CIPRO to the next level through their hard work, commitment and dedication.
Mr Keith W SendweChief Executive Officer
CIPRO’ s CET: Left to Right : Executive Head: Mr. L Dukwana (Strategic Support); Dr M Twum-Darko (CIO), Ms M Bernard-Fryer (COO), Mr Keith W. Sendwe (CEO), Dr Elsabé Conradie Executive Manager: (Customer Services), Ms T Nkuna (CAE), Mr Renier Du Toit (CFO)
10 CIPRO Annual Report 2008/09
suMMARY OF BusIness PeRFORMAnCe
CIPRO’s services (Offerings)
1 Core Business CIPRO in essence focuses on registration of and disclosure of information relating to enterprises and intellectual
property. This report is an analysis of achievements and challenges experienced by CIPRO business for the year under review. Where possible the analysis includes the comparison with the previous year’s performance indicators for the offerings. CIPRO’s core business includes registration of Companies, Closed Corporations, Co-operatives and Intellectual Property (Patents, Copyright, Trade Mark and Designs) Legal Regulatory Services is responsible for the implementation of the entire regulatory framework applicable to CIPRO.
1.1 Registration Intellectual Property An analysis of the performance of each of the offerings is addressed in paragraphs 1.1.1 to 1.1.5 below. It mainly
focuses on new registration within the respective categories and is analysed to explain the trends. Targeted outputs and actual performance of the offerings are tabled below. A visual presentation of the actual performance against the annual target is displayed in figure 1 below. The analysis of the performance in this area will be based on the table and figure 1 below.
InTelleCTuAl PROPeRTY OFFeRInG
TARGeTeD OuTPuTs PeRFORMAnCe InDICATORs
ACTuAl PeRFORMAnCe
New Trademarks 32, 000 (8, 000 per quarter)
Trend in trade marks 28, 671 -10.4% less than the projected target.
New Patents 12, 000 (3, 000 per quarter)
Trend in patents 10,190 - 15% less than the projected target
New Designs 2,200 (550 per quarter)
Trend in designs 1,952 - 11.27% less than the projected target
New Copyright in Films 100 (25 per quarter) Trend in copyright 51 - 49% less than the projected target
New Copyright in Collecting Societies
Not quantified yet Reports on assessment for compliance
This is a regulatory and advisory function and can not be quantified in numbers
Figure 1
1.1.1 Trade Marks The registration of Trade Marks is influenced by a number of variables, including Trade Mark owners wishing to protect
their Trade Marks more carefully and the price of Trade Mark trademark protection. Turnaround times for new applications (including building, capturing, proofreading, scanning, opening paper files) are two working days and one day for renewals from date of application. Although there was a minimal increase of 2.2% in new Trade Marks in the previous year, it is evident that the decline for the period under review may be as a result of the impact of the global economy. The organisation experienced a decrease of 10.4% in the registration of new Trade Marks, as Trade Mark owners now choose their territories where they wish to protect more carefully. The projected target for the previous year was 30 000 and the total volumes received was 31 627. For the period under review the projected target was 30 000 and actual registrations numbered 28 671. See comparative statistics for 2007/08 and 2008/09 in figure 2.
11CIPRO Annual Report 2008/09
1.1.2 new Patents Based on an analysis of international trends, the volume of new patents projected for the year under review was 12
000. The total volumes lodged in the previous year was 10 830, 9.8% lower than the projected target. For the year under review, however, the volume of expected new designs was 15% lower. This may also be influenced by greater knowledge with regard to patents and therefore registration. Marketing endeavours to educate the community at large will be put in place to emphasise the importance and benefits of patent registrations. The volumes of patents lodged were also influenced by variables such as global trends, which resulted in financial and administrative implications for IP offices worldwide, with South Africa being no exception. The majority of registrations at CIPRO come from foreign applicants and the global financial crisis could have serious implications for an IP office like CIPRO, which is in the process of becoming a Commission with financial self-sustainability. Although not yet alarming, CIPRO is sensitive to global economic trends, and aggressive marketing within our own territory is a priority for CIPRO in the new financial year. See comparative statistics for 2007/08 and 2008/09 in figure 2.
1.1.3 Designs The lodgement of new designs is influenced by the fact that awareness around new designs may be lacking as
individuals are not informed about their rights to protect a design that they own. This need will be addressed through marketing initiatives. The economic meltdown might also have contributed to the lower than expected figures. Projected volumes for new designs in the period under review was 2 200, with performance being 11.3% lower than expected. See comparative statistics for 2007/08 and 2008/09 in figure 2.
1.1.4 Copyright in Films The lodgment of copyright in films is quite dif ferent from that for designs and Trade Marks which are purely of registration
in nature. Copyright in films is of an advisory nature rather than registration and the impact of the economic crisis cannot be quantified in terms of financial figures. Furthermore, not much can be said in registration figures, as registration takes place only in films, while other copyright works such as books are not subject to registration. The projected volume for the copyright in films for this year was 104. The target was missed by 49% which may be due to the lack of reporting in this regard as the copyright Act, 1978 (Act 98 of 197) is act is new. See comparative statistics for 2007/08 and 2008/09 in figure 2.
Figure 2
1.1.5 Copyright in Collecting societies Regulations on Collecting Societies in music were only introduced in June 2006. There is no historic database that can
be used to determine trends. Accredited Collecting Societies have published tarif fs for payment of royalties to users for licensing purposes. Regulations on collective management were effectively implemented during 2008. It should, however, be noted that CIPRO has so far succeeded in collective management of rights in music royalties, with R20 million having been collected, which copyright owners will be sharing as from the end of April 2009 subject to approval of distribution plans by CIPRO as regulatory body.. This figure has been considered a trivial amount taking into account that other super users, such as broadcasting corporations, have not yet discharged their statutory obligation of paying royalties.
1.2 Registration of Co-operatives, Companies and Close Corporations The Co-operatives Act 2005, (Act 14 of 2005), the Companies Bill of 2008 as well as the Closed Corporations Act 1984,
(Act 69 of 1984) apply to these areas of core business. This section of the report gives an overview of the implementation of these acts in support of the creation of a gateway to formal economic participation. The growth and number of
12 CIPRO Annual Report 2008/09
registered co-operatives and entities registered as well as the number of transactions processed were analysed to determine the performance indicators for the registration of co-operatives, companies and close corporations. An analysis on the performance of each of the categories of registrations is addressed in paragraphs 1.2.1 to 1.2.3 below. A visual presentation of the actual performance against the annual target is in figure 3 below. An analysis of each of the offerings follows the graph.
InTelleCTuAl PROPeRTY OFFeRInG
TARGeTeD OuTPuTs
PeRFORMAnCe InDICATORs ACTuAl PeRFORMAnCe
New Co-operatives registrations
3, 900 Trend in number of entities registered compared to previous years
6, 504 - 55% more than the projected target
New Company registrations
45, 000 Trend in number of entities registered compared to previous years
27, 358 - 39.2% less than the projected target
New Close Corporation registrations
248, 000 Trend in number of entities registered compared to previous years
261, 065 - 5.2% above the projected target
Figure 3
1.2.1 Co-operatives The projected volume for the year under review was 3 500 and the actual volumes received was 6 504. The target was
therefore exceeded by 55% and this may be due to the increased focus as a community empowerment vehicle for this type of entity. The increasing trend is expected to continue in the new financial year.
1.2.2 Companies The targeted volume for the year under review for the registration of new companies was 45 000, based on the baseline
of 37 329 achieved in the previous year. However, a total of 27 358 companies were registered this year, 39.2% less than expected, which may be related to the global economic meltdown as this area is largely related to economic conditions. Another contributing factor may be that the registration of a company has higher administrative requirements than that of a close corporation.
1.2.3 Close Corporations Close corporations iscorporations are the most favoured form of business based on the trends that have been observed.
This is also informed by the ease of administering this form of business. This year has not been different in the sense that the upward trend continued leading to the target (248 000) being exceeded by 5.2%. The reason that the target was exceeded may be due to a great deal of interest in the close corporation as a business entity and as a result of the corporate law reform process. Another contributing factor was the level of publicity received. The increase may continue in the new financial year as a result of the corporate law reform process.
2 legal and Regulatory services The unit is apart from their compliance and regulatory functions also responsible to ensure that law reform is aligned
with the business realities of CIPRO. The compliance and regulatory functions, registrations and lodgements of annual returns is will first be addressed first, followed by the division’s contribution to law reform and the related functions.
The annual returns for public companies are already at full strength and the database has been cleaned up, with
dormant enterprises being eliminated. Dormant enterprises are inactive companies that do not submit annual returns
13CIPRO Annual Report 2008/09
due to their inactive status. Once these companies become active and submit their annual returns as required, their information will be restored on CIPRO’s database. During the year under review annual returns on close corporations were launched in order to ensure that the most reliable information exists. The growth and number of annual returns for private and public companies as well as co-operatives and close corporations registered were analysed to determine the performance thereof. In addition to that an analysis of name registrations, name approvals, name objections received as well as objections finalised will also be addressed in the following paragraphs. (see 2.2 below).
2.1 Registrations name Reservations, Approvals and name Objections Name reservations refer to the total process of name search and name approval. The name approvals refer to the
approval of names following the name reservations and the necessary objection processes. The number of name approvals for the year under review is 463, 541, 2.5% more than the approvals granted in the previous year. The number of searches conducted during the same period was 471 608, 3.4% above the projected target. On the other hand, the total number of objections received was 1, 220 and the total of objections finalised 1, 383. This figure includes the objections carried over from the previous year. The main reason for objections originates from confusingly similar names of businesses in the same industry or where a Trade Mark, own owed by somebody had been registered as a business name.
2.2 lodgement of Annual Returns The lodgement of annual returns refers to the annual returns received from the various entities as registered by CIPRO.
Targeted outputs and actual performance of the lodgement of annual returns is tabled below. See figure 4 below for a visual presentation of the actual performance against the annual target. An analysis of each of the offerings follows the graph.
Figure 4
AnnuAl ReTuRns TARGeTeD OuTPuTs PeRFORMAnCe InDICATORs ACTuAl PeRFORMAnCePublic Companies 3, 500 Compliance levels and deregistration and
distribution4, 318 - 23.3% above the projected target
Private Companies 142, 000 Compliance levels and deregistration and distribution
170,605 - 20.14% above the projected target.
Close Corporations 620, 000 annual target Compliance levels and deregistration and distribution
113, 409 - 63.4% less than projected target
310, 000 (6 month period)
Co-operatives - Lodgements
800 Volume received within 180 days of end of co-ops financial year
95 - 88.12% under the projected target
Co-operatives de-registration
200 Volume received within 180 days of end of co-ops financial year
589 - 194% above the projected target
2.2.1 lodgement of Annual Returns for Public Companies The target of 3 500 for lodgement of annual returns for this financial year was exceeded by 23.3%, with 4 318 annual
returns being received. This is an improvement from the previous year where there was an underachievement of 3.5%.
14 CIPRO Annual Report 2008/09
The achievement can be attributed to the fact that companies became more compliant with their legal obligations in terms of the Companies Act, 1973 (Act 61 of 1973) and other legislation. The financial stability of companies which enable them to pay and lodge their annual returns is also a contributing factor. A marketing initiative was also instituted by CIPRO to create a greater awareness of the importance to submit annual returns for the companies.
2.2.2 lodgement of Annual Returns for Private Companies Targeted volumes projected for the previous year was 160 000. The total volume received for the previous year was
155 112, 3.1% lower than the projected target. The projected target for the period under review was 142 000 and the actual number received was 170 605, 14% above the projected target and therefore a major achievement. There was no de-registration of private companies during this year. Approximately 60% of private companies have not complied in lodging their annual returns and therefore a high increase in deregistration can be expected. The general extension in respect of annual returns for private companies lapsed on 1 September 2007. Thereafter private companies have had to lodge annual returns, and deregistration will only commence during the period under review.
2.2.3 lodgement of Annual Returns for Close Corporations As lodgements for close corporations only started during the year under review, no statistics with regard to the previous
year are available. The first and second quarters were pilot projects and were not taken into consideration in the calculations for the graph. Average lodgements for the year were far less than the projected (anticipated) 310 000 and the criteria that were used might may have been too high as there was no baseline.
2.2.4 lodgement of Annual Returns for Co-operatives Statistics for the previous year are not in line with the available statistics, no annual target was set for annual returns
and therefore a comparison with the previous year is not possible. The lodgement of annual reports did not reach the target, not only as a result of non-compliance by co-operatives, but also due to the fact that annual returns need only be lodged not later than within 180 days after the end of the financial year. The criterion that was used for the annual target will have to be reviewed to be in line with the 180-day period after the end of the financial year. The fact that the target for deregistration was exceeded by 194% is of major concern as it highlights non-compliance by the co-operatives.
2.3 legislation, Regulations, Delegations and Policies This division is apart from the above functions also responsible to provide input to law reform and ensure that it is
aligned with the business realities of CIPRO. During the period under review a new Companies Bill was drafted by the dti and put through the parliamentary processes for approval. The approval and publishing of draft regulations will be addressed in the new financial year. The division is also responsible for the following functions:
2.3.1 Draf ting Regulations and input to Draf ting legislation Amended corporate and Intellectual Property regulations to address the annual revision of fees includes the
development of proposed amendments to fees and the obtaining of Treasury approval for any changes in those fees. Legislative tables reflecting current fees and proposed amendments to fees were developed and discussed with the National Treasury, although no revision of fees was implemented during the period under review. One of the challenges impacting on the non-finalisation in specifically obtaining Treasury approval and publishing amendments to the fees was the compliance with legal requirements.
2.3.2 Cooperate with CCRD - input to Corporate law Reform As mentioned in the introduction of the Chief Executive Officer’s Overview, the new companies Bill had been passed by
Parliament. The drafting of regulations of the bill will be undertaken by the Consumer and Corporate Regulatory Division (CCRD) of the dti. The division is continuously assisting in coordinating the corporate law reform process.
2.3.3 Co-ordinating Revision of Delegations Co-ordinating revision (upgrading) of CIPRO delegations as needed included the finalisation of the Financial and
Procurement Delegation which was signed off by the DG in July 2008. A delegations register is in a process of being put in place.
2.3.4 Co-ordination Revision of Policies and updating CIPRO Policy Register CIPRO prescribes the revision of policies and the Legal Division coordinates the revision of policies on an annual basis
and is also responsible for the updating of the Policy Register. Finance and Procurement policies were updated for the period under review and policies of other divisions will be finalised in the new financial year.
15CIPRO Annual Report 2008/09
3 Finance, safety and security services This division’s strategic vision is to effectively develop and provide account- and management support services as well
as financial information that meet the requirements of internal and external clients and customers of CIPRO. The broad spectrum of the division is structured in the following six (6) categories:
3.1 Financial Accounting This area of responsibility includes the effective and active cash management and creditor management which entail
the timeous payment of suppliers. Other functions are effective payroll management, development and maintenance of internal control systems and the preparation of annual financial statements. The latter is reflected in the Financials in this annual report.
Figure 5
3.2 Management Accounting The primary functions in this area are the submission of the National Expenditure to the dti as well as the reports for
National Treasury and the dti on the expenditure. Budget allocations to the respective divisions within CIPRO and the monitoring of the spending, complete and accurate revenue and monthly reconciliations are also the responsibility of this unit.
Figure 6
3.3 supply Chain Management (sCM) Procurement plans had have been developed to improve procurement processes by eliminating non-value adding
activities. This unit is also responsible for the preparation of financial year-end activities including assets verification and the safeguarding thereof. A challenge in this area of responsibility is to ensure sufficient human resource capacity in order to render effective procurement support to the organisation and to update and maintain a valid supplier database.
16 CIPRO Annual Report 2008/09
3.4 safety, security, Facilities Management This unit is primarily responsible for contingency planning and disaster recovery, including business continuity planning.
Contingency, disaster recovery and business continuity plans were developed, role-players were identified and training in this regard commenced in the period under review. The planning for the move to the new building has commenced and 95% of the space planning has been completed, as finalising of staff figures for CIPRO becoming a Commission has delayed the final floor-plan layouts. Facilities-related contracts were secured for the first six months of the new financial year.
Figure 7
3.5 Financial support to Internal- and ex ternal stakeholders The financial support function for internal stakeholders includes effective advice and assistance to all business units
as well as monthly Finance Support Forums. Financial support to external stakeholders entails the management of the account for CIPRO’s income and expenditure to the Auditor-General, National Treasury, Parliament, SCOPA and ultimately to the general public. In addition, the unit attended to the Auditor-General’s requests and facilitated responses to preliminary audit queries.
Figure 8
4 Human Capital A revised organisational structure was approved in the last quarter of 2008. This structure is associated with a process
of addressing current staff, contract worker and temporary worker issues, filling of vacancies and the creation of strategic capacity to implement and sustain the strategic direction. This unit is responsible for CIPRO’s HR Plan, which was approved and submitted to the Auditor-General for auditing. Constraints that influenced the actual performance
17CIPRO Annual Report 2008/09
were the pending commission vsersus. budget constraints as well as the high vacancy rate of 21% due to the challenges of office space and furniture. Another important function is the management and administration of leave, and the unit managed to address the absenteeism rate which was 7.3% for the year under review. The management of employee benefits was also conducted successfully by the unit, quarterly audits were performed and unqualified audit reports were received.
5 Human Resource Development The focus in this division was specifically directed to impact on staff retention, development and the general wellbeing
of CIPRO’s staff. The review of the performance management system took place and performance management agreements were put in place to be in line with the strategic initiatives and business plan objectives and were effectively managed. Training was a strong focus point to ensure that the necessary training and re-training could be done to ensure efficiency and multi skilling. Specific areas of expertise in the organisation have been identified and equipped with sufficient skills. Three areas for improvement were identified to be in line with the business plan objectives; these areas were Talent and Skills, Diversity Management and Employee Health and Wellness. These areas were managed effectively and details thereof willare be addressed in the HR Oversight Report. Three areas for improvement were identified to be in line with the business plan objectives; these areas were Talent and Skills- Diversity Management and Employee Health and Wellness Programme. These areas were managed effectively and details thereof will be are addressed in the HR Oversight Report. A visual presentation of activities in the Talent and sSkills and Diversity Management is displayed in figure 9 below.
Figure 9
A visual presentation of the activities within the Employee Health and Wellness Programme is displayed in figure 10 below.
Figure 10
Although the measurement of performance in these areas, which is mainly a support and human resource development function, were dif ficult to link to percentages the overall performance in this unit was outstanding.
18 CIPRO Annual Report 2008/09
A visual display of the activities within the Diversity Management area can be seen in figure 11 below.
Figure 11
6 strategic support Division The Strategic Support Division consists of four components: Total Quality Management, Organisational Performance,
Project Management and Governance Administration. (The latter component is in a process of implementation.)
6.1 Total Quality Management (TQM) is an integral focus in all functions in the organisation and the TQM strategy is aligned with CIPRO strategic objectives. Two important requirements were strived for; firstly instilling confidence amongst customers in CIPRO’s ability to deliver the desired service consistently to meet customer needs and expectations and secondly, meeting the organisation’s requirements, both internally and externally, at an optimum cost with efficient use of our available resources (human, materials, technology and information).
6.2 Organisational Performance To strengthen strategic support to be legislatively compliant in terms of strategic support to CIPRO a performance
management framework and reference model was developed and an organisational performance management policy was approved. The implementation of the policy will commence in the first quarter of the 2009/10 financial year and is directed towards the embedding of a performance culture within the organisation. Performance indicators and key performance areas will be developed strengthened and linked to the individual performance development agreements Performance management capability was acquired and performance management awareness was continuously created through communication, feedback and marketing of the endeavors of this unit. A Senior Manager was appointed in the third quarter; the unit will be further capacitated in the new financial year.
6.3 Project Management The revival of the Project Management Office took off in the second quarter of the year under review. A Senior Manager
was appointed in this office and a process to build capacity, cultivate and embed a Project Management culture within CIPRO was initiated. Corrective action was taken to ensure effective project management and the availability of project documentation for the 2009/10 financial year as per methodology requirements. Duplication in project information has been cleaned and alignment of all projects to the strategic objectives has been completed. The project portfolio register has been developed and the portfolio is constantly being monitored.
7 Compliance Audit and Risk A report on organisational risks is included in the Annual Annual Plan Report and the focus areas of this division will be are
briefly addressed. The focus in this area is to reduce the risks, weaknesses, fraud and corruption within the organisation. Continuous feedback of how the risks were reduced or eliminated is given through risk committee meetings and Audit Committee meetings and a recovery plan was implemented for operational issues. Quarterly audits were conducted and reports forwarded to the Audit Committee. Control weaknesses identified were reported to management with identified areas for improvement. Annual review of effectiveness of internal controls was also reported to the audit committee. There was general compliance with Corporate Governance although certain governance committees that were established were not fully functional; this, however, had no effect on the performance of this division.
19CIPRO Annual Report 2008/09
8 Business Relations, Marketing and Communications (BRMC)
8.1 Customer services The main focus in this area of responsibility is to build and maintain partnerships and focus was placed on decentralised
partnerships. Various Service Level Agreements (SLA’s) with decentralised and other partners were signed during the period under review. Significant efforts have been put into improving customer service through strategic partners, clients and stakeholders. Bilateral meetings were held with various countries regarding agreements and training initiatives. CIPRO is in a process of establishing a national presence in the country by strengthening the its relationships with the dti, and other COTII institutions. These partnerships enabled CIPRO to have national presence in all nine provinces. The decentralisation approach was approved by the DG of the dti and a diagram of the decentralisation partnership context model is illustrated by the figure below.
Figure 12
8.2 Customer services (Marketing) An important focus area of this division is the creating of awareness of CIPRO products and services through various
marketing campaigns. A process of awareness and customer education through the road shows, exhibitions, awareness campaigns and TV- and video-based education will continue to sensitise customers about CIPRO products and how to make use of them utilise it. Existing relationships with stakeholders both international and local will be maintained and additional relations built where needed. These would include the international registry forums and associations CIPRO is part of, organised business and other government structures. The forums offer useful benchmarking opportunities and feedback to be used in ensuring that CIPRO stays on the forefront.
8.3 Internal Communication Another focus area of this division is Internal Communication which takes place through the following mediums:
• Internalmagazine (LISO) –Distributedeveryquarter to increaseawarenessand knowledgeof staff onCIPROdevelopments and to create a culture of participation.
• E-communication-Continuousonadailybasisviae-mailnotifications.
20 CIPRO Annual Report 2008/09
• Generalstaffmeetings.Feedbackfromstaffmembersrequiresspecialattentiontobegiveninformationaboutnewdevelopments and continuous coaching.
• Eventscalendar.Eventscalendarcompiledandcompletedforpastyear.• Mediamonitoring.MonitoringSAwasappointedtomonitorCIPROappearancesinthemedia.Dailyandmonthly
reports submitted.• CIPROwebsitereviewedandcontinuouslyupdated.Severalnoticeswereplacedonthewebsitetoinformcustomers
of CIPRO developments.
9 Information and Communication Technology
This division is responsible for the management of most of the special projects within CIPRO such as the Enterprise Content Management (ECM) and IP on- lLine. ECM is a major endeavour which will enable CIPRO to improve its information and communication services to internal and external customers and to be on the forefront of technology that can be compared to similar organisations worldwide. The duration of the project is 24 months and during the development of the project the biggest challenge for this division is to deal with legacy infrastructure which is dif ficult to administer. Infrastructure stabilisation services are rendered continuously and legacy systems in some areas of CIPRO had been assessed, architected and alternative solutions and technologies examined to determine long-term systems direction for these areas. ICT monitoring tools were enhanced to assist in constant monitoring of both hardware and software to ensure that appropriate action is taken in advance and optimal usage is obtained. By upgrading software and hardware capability and capacity, coupled with the establishment of high-performance external web services ensure that the organisation is able to deliver the needed electronic based services efficiently and roll out other initiatives.
Infrastructure availability has improved significantly in the year under review. Another challenge that the division experienced was the lack of human resource capacity and it had to rely on the services of external consultants, which in its own way contributed to lack of continuity, transfer of knowledge was neglected and it was costly for the organisation. This problem has been overcome and the capacity within ICT has been extended through the appointment of permanent employees in critical vacant positions. See table below:
2007/08 2008/09
Staff Compliment 35 35
Consultants 28 14
Permanent Staff 07 14
Vacant 0 07
Total Cost R23 million R15 million
Figure 13
21CIPRO Annual Report 2008/09
Actual shows CIPRO’s infrastructure availability which was at an average of 99.9% as opposed to the Target which is at 95.00%. The low availability of the backup server was due to hardware being technologically obsolete. This problem is
being resolved through a tender process to acquire new hardware.
10 PeRFORMAnCe OF PROjeCTs In THe PeRIOD unDeR ReVIeW
The Project Office took the responsibility to align projects with the four strategic imperatives of the organisation and to direct the projects towards accomplishing the objectives of CIPRO.
10.1 strategic objective 1
Projects registered which are directed towards strategic objective 1, which is “The Provision of Value-added, Effective and Efficient Service Delivery” are the following: • E-CIPRO;• PerformanceManagementCapability;• PeopleTransformationCapability;• NewOfficeMove;• BusinessIntelligenceCapability;• CRMCapability;and• StableICTCapabilityDetail of individual performance on the abovementioned projects is indicated in figure 14:
Figure 14
10.2 strategic objectives 2 “ CIPRO as a Commission” is the only project directed toward, which is “To Implement New Relevant Legislative
Changes”. was “CIPRO as a Commission”. However, this project was not commissioned for implementation in 2008/9 financial year and the approved allocation for this project is 2009/10 – 2011/12 MTRERF, due to legislation coming into effect in financial years to come.
10.3 strategic objective 3 Projects in the category of “Establishing and Entrenching Enterprise Governance”, were classified under the “Institutional
Transformation” leg of the CTP. These projects are the following: • EnterpriseSecurityCapability; • RiskManagementCapability;• ChangeManagementCapability; • EnterpriseArchitectureCapability;• BusinessContinuityandDisasterRecovery; • TotalQualityManagement;• ComplianceManagement;and • CorporateGovernanceDetail of individual project performance against is illustrated in figure 15 below.
22 CIPRO Annual Report 2008/09
Figure 15
10.4 Strategic objective 4 Projects to “Establish and Ensure Broad Geographical Access to CIPRO Services” (strategic objective 4), didn’t
progress as anticipated, but are a priority in the new financial year. Projects referred to in this category are the following:• Decentralisation; • PanAfricanIPOffice;• NationalIPStrategy;and • IPOnline. Detail of individual project performance against illustrated in figure 16 below.
Figure 16
11 Conclusion
Detail information on the performance of each of the core business units as well as the support and other functions can be seen in Annexure 1, which depicts the programme performance report for the reporting period.
24
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
AnnuAl FInAnCIAl sTATeMenTs
for the year ended 31 March 2009
COnTenTs PAGeAccounting Officer’s responsibility for the Annual Financial Statements 25
Report of the Accounting Officer 26
Report of the Audit Committee 33
Auditor-General's Report 35
Income Statement 42
Statement of Changes in Equity 42
Cash Flow Statement 43
Accounting Policies 44
Notes to the Annual Financial Statements 57
Business address: 77 Meintjies StreetSunnysidePretoria0002
Postal address:PO Box 429Pretoria0001
25
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Accounting Officer’s Responsibility for the Annual Financial statementsfor the year ended 31 March 2009
The financial statements for the 2008/09 financial year are prepared in accordance with South African Statements of Generally Accepted Accounting Practice (SA GAAP) and incorporate disclosure in line with the accounting philosophy of the entity and the requirements of the Public Finance Management Act 1999 (Act no 1 of 1999). The financial statements are based on appropriate accounting policies consistently applied and supported by reasonable and prudent judgments and estimates.
The accounting officer is responsible for the preparation and integrity of the financial statements and related information included in the Annual Report. In order for the accounting officer to discharge these responsibilities, as well as those bestowed on him in terms of the Public Finance Management Act and other applicable legislation, he has developed, and maintains, a system of internal controls.
The internal controls include a risk-based system approach of internal accounting and administrative controls designed to provide reasonable, but not absolute, assurance that assets are safeguarded and transactions executed and recorded in accordance with generally accepted business practices, as well as the entity’s policies and procedures. Trained and skilled personnel with an appropriate segregation of duties implement these controls. Monitoring of these controls includes a regular review of their operations by the Accounting Officer and independent oversight by an audit committee.The Auditor-General, as external auditor, is responsible for reporting on the financial statements.
The Accounting Officer approved and signed the annual financial statements for the year ended 31 March 2009, as set out on pages 41 to 61.
Mr T. MatonaDirector-General (Accounting Officer: CIPRO)10 September 2009
26
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
RePORT OF THe ACCOunTInG OFFICeR
Financial statements for the year ended 31 March 2009
The financial year ending 31 March 2009 was an extraordinary year for CIPRO in many ways. With sound financial management principles and proper financial controls introduced, CIPRO received an unqualified audit report for the previous two financial years. With the basic financial management controls in place CIPRO in 2008/2009 started to focus on the other institutional transformation imperatives.
These related to:• Structural review and filling of vacancies with the right people with the right skills.• Implementing performance management, both individual and organisational.• Implementing improved internal controls and corporate governance.• Reviewing and improving ICT Infrastructure, stability and bandwidth.• Implementing electronic initiatives to improve access by clients.• Implementation of a quality management system with ISO 9001:2000 certification.• Establishing a customer service culture with specific initiatives.• Preparation for decentralisation of specific functions to ensure availability and accessibility of certain services
nationally.• Implementing skills development programs.• Business continuity (disaster recovery).• Elimination of backlogs and improvement of turnaround times.
The 2008/2009 financial year is also where the global economic slowdown developed into a fully blown economic and development crisis with far reaching consequences for the economic fortunes of South Africa. As South Africa is experiencing the negative impact of the global economic slowdown CIPRO needs to evaluate its position within a changing economic, legislative and institutional environment.
As part of this process CIPRO needs to understand the challenges it faces and to develop strategies and programs to deal with these issues. It becomes increasing clear that an effective response to this crisis requires greater co-operation amongst partners in the public and private sectors. In this regard CIPRO plays a major role and needs to ensure that it provides processes for the creation of companies in line with government’s economic and service delivery mandate in an effective and efficient way.
GOVeRnAnCe RePORT
The underlying principles of corporate governance that CIPRO follows are the values, ethics and commitment of best business practices. CIPRO as a trading entity within the dti reports directly to the Director-General as the Accounting Officer for the organisation.
CIPRO Commit tees
CIPRO has established the following governance committees:
Audit Commit tee
The Audit Committee established on 29 October 2002, is constituted in terms of the PFMA, Treasury regulations and sound corporate governance practices. The main responsibilities of the Audit Committee are set out in its Audit Charter, which is in line with those prescribed in the Treasury Regulations to the PFMA. It plays a key and proactive role in overseeing, monitoring and advising management and internal audit in conducting audits. It further ensures accountability on the part of management as well as internal and external auditors. Additional functions of the Audit Committee are to monitor risk areas, to evaluate internal controls and monitor the implementation of corrective measures by management.
For the 2008/09 financial year the Audit Committee met on the following dates:• 23 May 2008• 29 July 2008
27
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
• 30 October 2008• 10 March 2009
The composition of the Audit Committee for the Financial Year ending 31 March 2009 was as follows:
nAMes OF MeMBeRs ROle nuMBeR OF MeeTInGs MeeTInGs ATTenDeDMr. AC Coombe Chairperson - Independent 4 4
Mr. L Yanta Member - Independent 4 3
Mr. DA Braithwaite Member - Independent 4 4
Mr. T Matona Director General: the dti 4 1
Mr. KW Sendwe Chief Executive Officer: CIPRO 4 2
Risk Management
The purpose of the Risk Management Committee is to review corporate risk management and control processes and to monitor key strategic risks identified in the organisation. The primary role of the Risk Management Committee is to assess and monitor risk management within the organisation. The committee also monitors the implementation of audit recommendations regarding management action to mitigate identified risks.For the 2008/09 financial year the Risk Management Committee met on the following dates:• 15 May 2008• 17 July 2008• 20 October 2008• 24 February 2009
The composition of the Risk Management Committee for the Financial Year ending 31 March 2009 was as follows:
nAMes OF MeMBeRs ROle nuMBeR OF MeeTInGs MeeTInGs ATTenDeDMr L Yanta Chairperson - Independent 4 4
Mr KW Sendwe Chief Executive Officer: CIPRO 4 2
Ms T Nkuna Head: Compliance, Audit and Risk 4 4
Mr ER du Toit Chief Financial Officer 4 3
Mrs M Bernard-Fryer Chief Operating Officer 4 2
Dr M Twum-Darko Chief Information Officer 4 3
ReVIeW OF OPeRATInG ResulTs
During the financial year under review CIPRO made substantial progress in achieving its objectives. Below are some of the highlights for the 2008/2009 financial year:• All the preparations to accede to Madrid Agreements/Protocol for Trademarks are completed. • The Disqualified Directors Register was implemented and is functional.• The decentralisation project is 90% complete and has improved service delivery especially to rural areas.• Implementation of New Co-Operatives Act and the attendant system implementation was completed.• CIPRO Transformation Projects (CTP). A project for the replacement of all the old legacy ICT systems started in 2008/2009
that will ensure that service delivery to clients will be substantially improved. • Obtaining ISO9001: 2000 accreditation from the South African Bureau of Standards.• The recruitment of well qualified and experienced executive and senior management is 70% complete.• Annual returns for Close Corporations (CC’s) were implemented and operational.
Deviation from Accounting standards – Annual Return Revenue
The financial statements for the 2008/09 financial year are prepared in accordance with South African Statements of Generally Accepted Accounting Practice (SA GAAP) except for the recognition of Annual Return revenue on a accrue basis for the reasons as set out below.
The Accounting policy of CIPRO states that: See next page.
28
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
“Revenue on annual returns is recognised on the cash basis due to the nature of the services rendered. Companies liable for paying annual returns are not considered as debtors but are deregistered on failure to pay the due fees.” CIPRO from the inception of Annual Returns accounted for the actual revenue on a cash basis for the following reasons:
Section 173 of the Companies Act provides that all companies must lodge an Annual Return with the Registrar of Companies together with the prescribed fee. It further requires that this return must be lodged every year, by no later than the end on the month, which follows upon the month within which the anniversary of the company’s incorporation occurs. In order to enable outstanding prescribed fees for un-submitted annual returns to be classified as debts owing to CIPRO, a legal claim in respect of those monies needs to be established against the defaulting companies together with the prescribed fee.. This is not possible as the default is not non-payment of the fee but non-submission of the annual return. Section 176 of the Companies Act is a Legislative Mechanism by which the Registrar of Companies may notify defaulting Companies of their failure to comply with the lodgement of annual returns or other documents. CIPRO only has a right to the annual return revenue if it can establish a claim in law in respect thereof. If a claim could be established such a claim should also be enforceable in a court of law. This is not the case with outstanding annual return revenue.
The fee for annual returns is a sui generis type of fee (only example of its kind) and the accounting policy adopted by CIPRO in respect of annual returns, is the only practical and logical policy for the circumstances.
CIPRO cannot determine the rand amount of debtors, as the fees payable by private companies are determined on a sliding scale based on turnover and turnover is not able to be established with any accuracy prior to submission of the annual returns. For public and external companies a flat rate of R4, 500.00.
The accounting treatment of Annual Return Revenue is based on the fact that there is currently no standard within IFRS or South African Statements of Generally Accepted Accounting Practice (SA GAAP) that specifically deals with revenue from non-exchange transactions.
CIPRO has engaged with the office of the Accountant-General, regarding the seeking of an exemption from the SA GAAP accounting standard by CIPRO, as far as its revenue recognition reporting is concerned, due to the nature of the Annual Return fee system.
CIPRO will furthermore be consulting with the office of the Auditor-General on an ongoing basis as regards the methodology being applied by CIPRO as far as debtor management is concerned, in order to properly align its accounting policy and reporting, with the revenue recognition requirements in terms of SA GAAP.
Review of Financial Results
The accounting treatment of annual return revenue is based on the fact that there is currently no standard within IFRS or South African Statements of Generally Accepted Accounting Practice (SA GAAP) that deals with revenue from non-exchange transactions.
CIPRO is entirely self-funded from levies and fees charged for the services it renders to its clients. For the year under review the global economic crisis did not materially impact on the revenue generated and the total income of R316, 1 million exceeded the 2008/2009 revenue budget by R17, 6 million. It is however expected that the economic slowdown will impact on the future income potential. In this regard CIPRO will adjust its business plans in order to ensure sustainability.A graphical presentation of the total financial results is shown below:
29
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
The overall operating results for the year ending 31 March 2009 were as follows:
DesCRIPTIOn BuDGeT 2008/09 ACTuAl 2008/09 VARIAnCe ACTuAl / BuDGeT
ACTuAl 2007/08
R’MIllIOn R’MIllIOn R’MIllIOn R’MIllIOn
Income
Operating Income 298,4 316,0 17,6 277,7
Other 2,4 4,3 1,9 0,3
Interest 10,0 48,4 38,4 30,0
TOTAL 310,8 368,7 57,9 308,0
ExpenditureOperating expenditure 395,6 227,9 167,7 181,6
Closing surplus (84,8) 140,8 225,6 126,4
TOTAL 310,8 368,7 57,9 308,0
Income:The actual operating income for CIPRO increased by 13, 8% from 2007/08. This can be attributed to the stricter controls instituted for the collection of annual return fees.
The following graph indicates the break down of income per income source:
Analysis of Operating Income (excluding other income such as Interest Received)
InCOMe BuDGeT 2008/09
R’MIllIOn
ACTuAl2008/09
R’MIllIOn
VARIAnCe / BuDGeT2008/09
R’MIllIOn %
ACTuAl2007/08
R’MIllIOn
Share Capital 12,5 16,4 3,9 31,2 12,6
Annual Returns 152,4 166,7 14,3 9,4 138,2
Corporate Information 16,6 21,0 4,4 26,5 16,7
Companies and Close Corporations 74,5 70,9 (3,6) (4,8) 69,9
Intellectual Property 42,4 41,0 (1,4) (3,3) 40,3
Total 298,4 316,0 17,6 5,9 277,7
Analysis of revenue: From the table above it will be noted that the total of all revenue streams exceeded the year to date budget for the reporting period. This can be attributed to the positive reaction by companies in respect of Annual Returns that exceeded the budget with R14, 3 million. Revenue related to Cooperatives is not recorded separately and is included in the total revenue for Companies.
30
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
The impact of the slowdown in the economy impacted on the revenue growth in the last quarter of the reporting period. This is evident in the negative revenue performance of Companies, Close Corporations and Intellectual Property against the budget. It is expected that the impact will deepen during the 2009/2010 financial year. For the 2009/2010 financial year it is however expected that any negative impact from the economic slowdown on Company and Close Corporation registration activities will be mitigated by the positive response to the implementation of annual returns on 1 September 2008 for Close Corporations.
expenditure:The graph below indicates the break down per main expenditure group.
Analysis of Operating expenditure (excluding special initiatives)Employee costs under spent for the financial year under review by R20, 1 million and this is due to a number of vacancies only filled during the last quarter of the financial year. Most of the other operating expenditure categories realised a small savings for the financial year. The biggest under spending is realised against the special initiatives budget.
Special Initiatives • In order to improve service delivery a number of institutional transformation initiatives were approved as part of achieving
the strategic objectives of CIPRO. In this regard a total amount of R420 million was allocated toward these initiatives. • Although the performance against the budget is lower than expected many of the projects are inter-dependant and the
actual expenditure will follow in the 2009/2010 financial year.
From the graph it will be noted that employee cost is the largest expense group and this reflects the nature of the business of CIPRO namely that of a service-orientated organisation. The increase in employee cost for the past two financial years is due to the development of a new organisational structure that is aligned to the strategic objectives, the development of a sound management structure and a commitment to filling of these positions with qualified and skilled persons. It is expected that the employee cost will increase during the next financial year. In terms of the new Companies Act additional regulatory functions will be introduced that will require more human resource capacity.
31
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
InFORMATIOn AnD COMMunICATIOn TeCHnOlOGY (ICT)
strategy
The ICT strategic plan for the MTEF of 2008/09 was the creation of a unique and valuable position involving a dif ferent set of activities. The plan provides unique input into the core strategic direction of CIPRO and interprets the potential for technology to transform the business, drive innovation and spur growth. The plan mapped out the gaps between the organisations business growth and sustainable agenda and its ICT capability. At the same time not becoming “a reactive cost-cutter” but a proactive advocate of how and where the application of ICT can create CIPRO’s business values of tomorrow.
strategic Project: enterprise Content Management (eCM)
A number of projects were approved in terms of the ICT strategy. For the 2008/2009 financial year the focus was on the acquisition and implementation of an Enterprise Content Management (ECM) solution based on Service Oriented Architecture (SOA) principles. The solution is to replace current CIPRO inflexible and non-integrated (legacy) business applications (i.e. Computron, ERMS, Ptolomy and IP Online). These high maintenance cost systems have many gaps and due to their poor architecture, non-normalised database and weak access facilities, CIPRO is hindered in addressing the following challenges:
• The challenge to promote and sustain decisive leadership, create stability, grow revenue and reduce operational cost and embrace the new Companies Act.
• The challenge to improve registration processes i.e. professional, prompt and appropriate service.• e-IP – e-learning for national awareness and education on IP as a means to drive innovation, job creation and reduce
poverty. • The challenge to make registration forms more relevant to the needs of the South African economy and improves data
quality.• The challenge to reach out to more potential CCs to submit annual returns – introduction of “value-add” incentives to
companies to submit annual returns – e.g. value-add loyalty plan.
The following major benefits are to be expected after the complete implementation of the ECM solution:• Online “name availability” search using meaning based computing algorithm.• The use of mobile phones and landlines to transact business with CIPRO.• Online verification and authentication of all accounting agents/officers.• Notification to Directors of companies and cooperatives, and members of CCs of all changes to company information.• A 24 hour, 7 days a week contact centre for CIPRO ensuring round the clock services to our client base.• 24 hour, 7 days a week online registration services for companies and cooperatives. • Online filing of statutory and procedural documents or forms. • Online fee enquiry, payment services and service request status inquiry services. • Non-compliance reports relating to filing, annual returns, reporting, etc. • Significant reduction of company incorporation. • Expectation of over two million concurrent users per second across the world using the CIPRO website. • Access to over 700 million pages of digitised company paper records. • Online access to IP bibliography, abstracts, online access and searches for registered trademarks.
Innovation and integration
CIPRO seeks not only to improve its products and services, but also its business processes, management systems, policies and core business models. To accomplish that, CIPRO will continue to seek to integrate advanced technology using the new ECM solution far deeper into its operations.
eCM Investigation
A tender for the implementation of an Enterprise Content Management system to the value of R153 million was awarded in the period under review. In this regard an amount of R56 million has been spent in the 2008/2009 financial year. Subsequent to the awarding of the tender a number of allegations of irregularities regarding the procurement of the ECM solution was received by CIPRO. Management due to the nature of the allegations requested the Auditor General of SA to conduct an investigation into the procurement of the ECM solution. At the time of finalising the financial statements and audit the investigation was still in process.
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Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
HuMAn ResOuRCe MAnAGeMenT
The 2008/2009 financial year was characterised by CIPRO making great strides in terms of stabilising its management core by the filling of critical executive and senior management positions. The appointment of senior managers has gone a long way in terms of ensuring the leadership capacity to drive its identified strategic imperatives.
Significant appointments and terminations:The following senior appointments were made in the year under review:• Ms MT Nkuna was appointed Executive Manager: Compliance, Audit and Risk on 14 April 2008.• Mr L Dukwana was appointed Executive Manager: Strategic Support on 1 January 2009.
No senior management resignations occurred in the year under review. CIPRO is currently in the process of redesigning its organisational structure in response to becoming a Commission and fulfilling new functions as specified by the new Companies Act. In this regard, a People Transformation Strategy is actively pursued in order to build the required emotional capital in support of the overall CIPRO Transformation Programme (CTP). This programme delivered substantial results in terms of ensuring that our demographic composition reflects the diversity within the broader South African population; aligning people performance to the organisational strategy. This is in order to manage performance for results; creating a learning organisation through competency development; attracting and retaining critical skills; enhancing employee health and well-being as well as the institutionalisation of CIPRO’s core values.
In the 2009/2010 financial year, the key focus will be on leveraging the positive shif ts that have occurred in terms of our “Best Company To Work For” Survey results and to engage in intensive change management interventions as a critical determinant of organisation transformation. In order to achieve our Human Capital vision of “Excellence in People Transformation and Business Par tnership for a High Per formance CIPRO”, employee involvement becomes crucial in decision-making in order to inspire staff to own the culture, business goals and strategic imperatives of CIPRO.
Mr. T. Matona Director-General (Accounting Officer: CIPRO)10 September 2009
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Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
RePORT OF THe AuDIT COMMITTee
for the year ended 31 March 2009
We present our report for the year ended 31 March 2009.
AuDIT COMMITTee MeMBeRs AnD ATTenDAnCe
The Audit Committee, consisting of the members listed below, convened four times during the year under review, in terms of its approved terms of reference. There were no changes to the composition of the Audit Committee during the year under review.
name of Member number of meetings at tended
Independent non-executive MembersMr. A C Coombe (Chairperson) 4 Mr L Yanta 3 Mr. D A Braithwaite 4
executive Members – ex of ficio
Mr. T Matona (Director-General) 1Mr KW Sendwe (Chief Executive Officer) 2 The Director–General has ensured adequate representation on his behalf for meetings that he could not attend, due to urgent requests from the Minister.
AuDIT COMMITTee ResPOnsIBIlITY
The Audit Committee reports that it has complied with its responsibilities arising from section 38(1)(a) of the PFMA and Treasury Regulations 3.1.13. The Audit Committee also reports that it has appropriate terms of reference in the form of its Audit Committee charter, has regulated its affairs in compliance with this charter and has discharged all its responsibilities as contained therein.
eFFeCTIVeness OF InTeRnAl COnTROl
The systems of internal control are designed to provide cost effective assurance that assets are safeguarded and that liabilities and working capital are efficiently managed.
From the various reports of the Auditor-General of South Africa and the Co-Sourced Internal Auditors, the Audit Committee noted that no significant or material non-compliance with prescribed policies and procedures have been reported. In line with the PFMA, Internal Audit provides the Audit Committee and Management with assurance that the internal controls are appropriate and effective. This is achieved by means of an appropriate quarterly tracking process, as well as the identification of corrective actions and suggested enhancements to the controls and processes. During the forthcoming year, the Audit Committee will monitor instances of control weakness identified during the financial year ended 31 March 2009.
A separate Risk Management Committee manages and monitors the assessment and control of risk on a prioritized basis throughout the organisation. The Internal Auditors use this risk control framework to prepare their audit coverage plans and to undertake audit work in the higher risk areas identified.
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Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
QuAlITY OF MAnAGeMenT RePORTs
The Audit Committee is satisfied with the content and quality of the quarterly reports as prepared and issued by Management during the year under review in terms of the PFMA.
eVAluATIOn OF FInAnCIAl sTATeMenTs
The Audit Committee has:
• Reviewed and discussed with Management the audited annual financial statements to be included in the annual report;
• Reviewed the Auditor-General of South Africa’s management letter and Management’s response thereto;• Reviewed the appropriateness of accounting policies and practices;• Reviewed significant adjustments resulting from the annual audit.
The Audit Committee concurs with and accepts the audit opinion of the Auditor-General of South Africa on the annual financial statements and recommends that the audited annual financial statements, read together with the report of the Auditor-General of South Africa, be accepted.
A C CoombeChairperson of the Audit Committee10 September 2009
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Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
RePORT OF THe AuDITOR-GeneRAl TO PARlIAMenT On THe FInAnCIAl sTATeMenTs AnD PeRFORMAnCe InFORMATIOn OF THe COMPAnIes AnD InTelleCTuAl PROPeRTY ReGIsTRATIOn OFFICe FOR THe YeAR enDeD 31 MARCH 2009
RePORT On THe FInAnCIAl sTATeMenTs
Introduction1. I have audited the accompanying financial statements of the Companies and Intellectual Property Registration Office
(CIPRO) which comprise the balance sheet as at 31 March 2009, and income statement, the statement of changes in equity and the cash flow statement for the year then ended, and a summary of significant accounting policies and other explanatory notes, as set out on pages 41 to 61.
The accounting officer’s responsibility for the financial statements2. The accounting officer is responsible for the preparation and fair presentation of these financial statements in accordance
with the South African Statements of Generally Accepted Accounting Practice (SA Statements of GAAP) and in the manner required by the Public Finance Management Act, 1999 (Act No. 1 of 1999) (PFMA) and for such internal control as the accounting officer determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
The Auditor-General’s responsibility3. As required by section 188 of the Constitution of the Republic of South Africa, 1996 read with section 4 of the Public Audit
Act, 2004 (Act No. 25 of 2004) (PAA), my responsibility is to express an opinion on these financial statements based on my audit.
4. I conducted my audit in accordance with the International Standards on Auditing read with General Notice 616 of 2008, issued in Government Gazet te No. 31057 of 15 May 2008. Those standards require that I comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement.
5. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements.
6. I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my audit opinion.
Basis for qualified opinionRevenue
7. Section 173 of the Companies Act requires companies to lodge their annual returns to CIPRO within one month of the company year end together with the prescribed fee. Furthermore, section 176 of the Companies Act makes provision for CIPRO to enforce companies to comply with the provisions of the Act. CIPRO’s accounting policy of recognising revenue from annual returns on a cash basis is not consistent with the substance of the transaction and the accrual principle determined in the framework of SA Statements of GAAP. CIPRO has only recognised revenue for those companies who submitted their annual returns during the annual year and not for all companies who were liable to lodge a return. Consequently revenue, accounts receivable, accumulated surplus and the corresponding figures are understated. I was not able to quantify the understatement, due to the company database of CIPRO not being completely updated with information on companies that should have been de-registered as well as the annual return revenue system not being able to operate as a debtor’s management system.
36
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Opinion8. In my opinion, except for the effects of the matter described in the Basis for qualified opinion paragraph, the financial
statements present fairly, in all material respects, the financial position of CIPRO as at 31 March 2009 and its financial performance and its cash flows for the year then ended, in accordance with the South African Statements of Generally Accepted Accounting Practice (SA Statements of GAAP) and in the manner required by the PFMA.
emphasis of matterI draw attention to the following matter on which I do not express a qualified opinion:
Restatement of corresponding figures9. As disclosed in note 6 to the financial statements, the corresponding figures for 31 March 2008 have been restated as a
result of an error discovered during the year ended 31 March 2009 in the financial statements of CIPRO at, and for the year ended, 31 March 2008.
Other mattersI draw attention to the following matters that relate to my responsibilities in the audit of the financial statements:
Governance framework10. The governance principles that impact the auditor’s opinion on the financial statements are related to the responsibilities
and practices exercised by the accounting officer and executive management and are reflected in the internal control deficiencies and key governance responsibilities addressed below:
Internal control deficiencies11. Section 38(1)(a)(i) of the PFMA states that the accounting officer must ensure that the trading entity has and maintains
effective, efficient and transparent systems of financial and risk management and internal control. The table below depicts the root cause that gave rise to the deficiencies in the system of internal control, which led to the qualified opinion. The root causes are categorised according to the five components of an effective system of internal control. (The number listed per component can be followed with the legend below the table.) In some instances deficiencies exist in more than one internal control component.
PAR. nO. BAsIs FOR QuAlIFIeD OPInIOn Ce RA CA IC M
7 Revenue 6
12. CIPRO’s accounting policy of recognising revenue from annual returns on a cash basis is not consistent with the substance of the transactions and the accrual principle determined in the framework of SA Statements of GAAP.
leGenD
Ce = Control environment
The organisational structure does not address areas of responsibility and lines of reporting to support effective control over financial reporting.
1
Management and staff are not assigned appropriate levels of authority and responsibility to facilitate control over financial reporting.
2
Human resource policies do not facilitate effective recruitment and training, disciplining and supervision of personnel.
3
Integrity and ethical values have not been developed and are not understood to set the standard for financial reporting.
4
The accounting officer does not exercise oversight responsibility over financial reporting and internal control. 5
Management’s philosophy and operating style do not promote effective control over financial reporting. 6
The entity does not have individuals competent in financial reporting and related matters. 7
RA = Risk assessment
Management has not specified financial reporting objectives to enable the identification of risks to reliable financial reporting.
1
The entity does not identify risks to the achievement of financial reporting objectives. 2
The entity does not analyse the likelihood and impact of the risks identified. 3
37
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
leGenD
The entity does not determine a risk strategy/action plan to manage identified risks. 4
The potential for material misstatement due to fraud is not considered. 5
CA = Control activities
There is inadequate segregation of duties to prevent fraudulent data and asset misappropriation. 1
General information technology controls have not been designed to maintain the integrity of the information system and the security of the data.
2
Manual or automated controls are not designed to ensure that the transactions have occurred, are authorised, and are completely and accurately processed.
3
Actions are not taken to address risks to the achievement of financial reporting objectives. 4
Control activities are not selected and developed to mitigate risks over financial reporting. 5
Policies and procedures related to financial reporting are not established and communicated. 6
Realistic targets are not set for financial performance measures, which are in turn not linked to an effective reward system.
7
IC = Information and communication
Pertinent information is not identified and captured in a form and time frame to support financial reporting. 1
Information required to implement internal control is not available to personnel to enable internal control responsibilities.
2
Communications do not enable and support the understanding and execution of internal control processes and responsibilities by personnel.
3
M = Monitoring
Ongoing monitoring and supervision are not undertaken to enable an assessment of the effectiveness of internal control over financial reporting.
1
Neither reviews by internal audit or the audit committee nor self -assessments are evident. 2
Internal control deficiencies are not identified and communicated in a timely manner to allow for corrective action to be taken.
3
Key governance responsibilities13. The PFMA tasks the accounting officer with a number of responsibilities concerning financial and risk management and
internal control. Fundamental to achieving this is the implementation of key governance responsibilities, which I have assessed as follows:
nO. MATTeR Y n
Clear trail of supporting documentation that is easily available and provided in a timely manner
1. No significant dif ficulties were experienced during the audit concerning delays or the availability of requested information.
√
Quality of financial statements and related management information
2. The financial statements were not subject to any material amendments resulting from the audit. √
3. The annual report was submitted for consideration prior to the tabling of the auditor’s report. √
Timelines of financial statements and management information
4. The annual financial statements were submitted for auditing as per the legislated deadlines section 40 of the PFMA.
√
Availability of key officials during audit
5. Key officials were available throughout the audit process. √
Development and compliance with risk management, effective internal control and governance practices
6. Audit committee
•Thetradingentityhadanauditcommitteeinoperationthroughoutthefinancialyear. √
•Theauditcommitteeoperatesinaccordancewithapproved,writtentermsofreference. √
•Theauditcommitteesubstantiallyfulfilleditsresponsibilitiesfortheyear,assetoutinsection77of the PFMA and Treasury Regulation 3.1.10.
√
7. Internal audit
•CIPROhadaninternalauditfunctioninoperationthroughoutthefinancialyear. √
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Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
nO. MATTeR Y n
•Theinternalauditfunctionoperatesintermsofanapprovedinternalauditplan. √
• The internal audit function substantially fulfilled its responsibilities for the year, as set out inTreasury Regulation 3.2
√
8. There are no significant deficiencies in the design and implementation of internal control in respect of financial and risk management.
√
9. There are no significant deficiencies in the design and implementation of internal control in respect of compliance with applicable laws and regulations.
√
10. The information systems were appropriate to facilitate the preparation of the financial statements. √
11. A risk assessment was conducted on a regular basis and a risk management strategy, which includes a fraud prevention plan, is documented and used as set out in Treasury Regulation 3.2.
√
12. Powers and duties have been assigned, as set out in section 44 of the PFMA. √
Follow-up of audit findings
13. The prior year audit findings have been substantially addressed. √
Issues relating to the reporting of performance information
14. The information systems were appropriate to facilitate the preparation of a performance report that is accurate and complete.
√
15. Adequate control processes and procedures are designed and implemented to ensure the accuracy and completeness of reported performance information.
√
16. A strategic plan was prepared and approved for the financial year under review for purposes of monitoring the performance in relation to the budget and delivery by CIPRO against its mandate, predetermined objectives, outputs, indicators and targets (Treasury Regulation 5.1, 5.2 and 6.1)
√
17. There is a functioning performance management system and performance bonuses are only paid after proper assessment and approval by those charged with governance.
√
14. Controls implemented by management were not effective to ensure ongoing monitoring and supervision to ensure full compliance to finance and performance management reporting.
Investigations15. An investigation was being conducted into the procurement of the Enterprise Content Management (ECM) system. The
investigation aims to establish whether any irregularities existed during the awarding of the contract. The investigation was still ongoing at the reporting date.
16. A special investigation was being conducted to establish whether the controls relating to monitoring of compliance and performance for various contracts were adequate. The investigation was finalised in the year under review and a report was issued to management, which contained various recommendations for CIPRO to consider and implement.
17. An investigation was conducted to probe allegations of irregularities in the registration of entities. Other internal investigations were also conducted based on incidents reported by CIPRO clients through the national anti-corruption hotline. The investigations focused on transactions processed by certain CIPRO officials pertaining to the registration of entities. The preliminary investigation has resulted in five officials within CIPRO being suspended.
RePORT On OTHeR leGAl AnD ReGulATORY ReQuIReMenTsReport on performance information
18. I have reviewed the performance information as set out on pages 78 to 161.
The accounting of ficer’s responsibility for the performance information19. The accounting officer has additional responsibilities as required by section 40(3)(a) of the PFMA to ensure that the annual
report and audited financial statements fairly present the performance against predetermined objectives of the trading entity.
The Auditor-General’s responsibility20. I conducted my engagement in accordance with section 13 of the PAA read with General Notice 616 of 2008, issued in
Government Gazet te No. 31057 of 15 May 2008.
39
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
21. In terms of the foregoing my engagement included performing procedures of an audit nature to obtain sufficient appropriate evidence about the performance information and related systems, processes and procedures. The procedures selected depend on the auditor’s judgement.
22. I believe that the evidence I have obtained is sufficient and appropriate to provide a basis for the findings reported below.
Findings on performance informationnon-compliance with regulatory requirementsApproval of strategic plan by the relevant executive authority
23. The executive authority of CIPRO did not approve the strategic plan submitted by the accounting officer, as required by Treasury Regulation 5.1.1.
Content of strategic plan24. The strategic plan of CIPRO did not include the measurable objectives, expected outcomes, programme outputs, indicators
(measures) and targets as required by Treasury Regulation 5.2.3(d).
usefulness and reliability of reported performance information25. The following criteria were used to assess the usefulness and reliability of the information on the entity’s performance with
respect to the objectives in its business plan:• Consistency:Hastheentityreportedonitsperformancewithregardtoitsobjectives,indicatorsandtargetsinits
approved business plan? • Relevance:Istheperformanceinformationasreflectedintheindicatorsandtargetsclearlylinkedtothepredetermined
objectives and mandate. Is this specific and measurable, and is the time period or deadline for delivery specified?• Reliability:Canthereportedperformanceinformationbetracedbacktothesourcedataordocumentationandisthe
reported performance information accurate and complete in relation to the source data or documentation?
The following audit findings relate to the above criteria:
Reported performance information not relevant26. The following targets and/or measures included in the performance information were not:
• specificinclearlyidentifyingthenatureandtherequiredlevelofperformance• measurableinidentifyingtherequiredperformance• timeboundinspecifyingthetimeperiodordeadlinefordelivery
ACTIVITY TARGeTeD OuTPuTPeRFORMAnCe InDICATORs
QuARTeRlY MIlesTOnes/TARGeTs
Copyright in collecting societies
Efficient administration of the process and volumes of applications
Reports on assessment for compliance.
Projection for the year cannot be quantified due to nature of the service rendered.
Participation in stakeholder forums with professional bodies
Address division specific issues obtained from feedback
Feedback from stakeholders in forums.
Continuous (Quarterly).
Administration of Active Production filing.
Production filing actively administered.
Production filing administered according to the SLA.
Continuous.
Cooperate with CCRD - input to corporate law reform.
Law reform aligned with business realities of CIPRO.
Finalization of draft companies bill (coordinated by CCRD).
Define e-CIPRO
Consolidation Approach E-CIPRO Consolidation Approach.
No measure is included in the business plan
E-CIPRO Consolidation Approach [Q3 07/08].
40
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
ACTIVITY TARGeTeD OuTPuTPeRFORMAnCe InDICATORs
QuARTeRlY MIlesTOnes/TARGeTs
Define Consolidated e-CIPRO ProgrammeDocumentation.
Consolidated e-CIPRO Programme documentation.
No measure is included in the business plan
Consolidated e-CIPRO Programme Documentation [Q1 08/09].
Launch e-CIPRO Project. Launched e-CIPRO Project.
No measure is included in the business plan
Launched e-CIPRO Project [Q2 08/09].
Execute e-CIPRO Projects.
E-CIPRO Project Deliverables.
No measure is included in the business plan
E-CIPRO Project Deliverables.
Approve e-CIPRO Deliverables.
E-CIPRO Project Deliverables/ (approve).
No measure is included in the business plan
E-CIPRO Project Deliverables/ (approved).
Close e-CIPRO Project. New e-CIPRO Capability & Capacity.
No measure is included in the business plan
New e-CIPRO Capability & Capacity.
Handover to Operations Fully Operational e-CIPRO.
No measure is included in the business plan
Fully Operational e-CIPRO.
Execute e-CIPRO Processes.
E-CIPRO Process Outputs.
No measure is included in the business plan
E-CIPRO Process Outputs.
Appreciation27. The assistance rendered by the staff of CIPRO during the audit is sincerely appreciated.
Pretoria10 September 2009
41
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Balance sheet as at 31 March 2009
2009 R
2008 R
nOTe ResTATeD
Assets
Non-current assets 76 641 694 24 948 553Property, plant and equipment 4 9 771 552 14 991 570
Intangible assets 5 66 870 142 9 956 983
Current assets 524 466 910 375 979 320Inventories 7 578 587 743 506
Trade and other receivables 8 4 309 174 5 441 896
Cash and cash equivalents 9 519 579 149 369 793 918
Total assets 601 108 604 400 927 873
Equity and liabilities
Equity 484 601 514 343 715 422Capitalisation reserve 10 4 562 148 4 562 148
Retained earnings 24.2 480 039 366 339 153 274
Non Current liabilities 699 656 -Finance lease liability 4.2 699 656 -
Current liabilities 115 807 434 57 212 451Current portion of financial lease liability 4.2 489 852 -
Provisions 11 9 936 059 8 524 194
Trade and other payables 12 105 381 523 48 688 257
Total equity and liabilities 601 108 604 400 927 873
42
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Income statement for the year ended 31 March 2009
2009 2008
nOTe R R
Revenue 13 316 062 578 277 718 219Other operating income 14 4 364 608 334 312
Total income from operations 320 427 186 278 052 531
Total operating expenditure (227 926 563) (181 627 858) Audit fees 18 (6 150 510) (5 083 992)
Advertising cost (8 965 998) (3 344 433)
Bank charges (4 031 332) (4 714 100)
Communication and postage fees (3 037 244) (1 868 221)
Consulting and professional fees 15 (33 088 873) (35 280 345)
Depreciation and amortisation 16 (13 107 213) (7 020 087)
Employee costs 17 (87 253 433) (71 113 286)
Finance costs (81 502) (70 113)
Internet and network cost (4 440 600) (7 155 704)
Maintenance and repair (1 995 493) (475 387)
Operating leases 18 (16 234 664) (17 905 821)
Publications, printing and stationery 18 (16 852 350) (11 864 177)
Temporary administrative support staff (8 983 757) (2 974 682)
Travelling and subsistence (6 329 746) (3 085 623)
Other operating expenses (17 373 848) (9 671 887)
Surplus from operations 22 92 500 623 96 424 673Finance income 20 48 385 469 30 011 194
Net surplus for the year 24.2 140 886 092 126 435 867
statement of Changes in equity
CAPITAlIsATIOn ReseRVe
ReTAIneD eARnInGs
TOTAl
nOTe R R R
Balance at 1 April 2007 4 562 148 206 728 197 211 290 345Net surplus for the year - 126 435 867 126 435 867
Prior year adjustment 6 - 5 989 210 5 989 210
Balance at 31 March 2008 4 562 148 339 153 274 343 715 422
Net surplus for the year - 140 886 092 140 886 092
Balance at 31 March 2009 4 562 148 480 039 366 484 601 514
43
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Cash Flow statement for the year ended 31 March 2009
2009 2008
nOTe R R
Cash flows from operating activities 213 921 471 146 465 669Cash generated from operations 22 165 617 504 116 524 588
Finance income 20 48 385 469 30 011 194
Finance cost (81 502) (70 113)
Cash flows from investing activities (64 835 896) (16 666 473)Acquisition of property, plant and equipment 4 (2 309 054) (7 804 531)
Proceeds on disposal of property, plant and equipment 4 2 300 -
Acquisition of intangible assets 5 (62 529 142) (8 861 942)
Cash flows from financing activities 699 656 -Increase in finance lease liability 2 699 656 -
Net increase in cash and cash equivalents 149 785 231 129 799 196Cash and cash equivalents at beginning of year 369 793 918 239 994 722
Cash and cash equivalents at end of year 9 519 579 149 369 793 918
44
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
notes to the Annual Financial statements
1 Accounting policies
1.1 Principal accounting policy The principal accounting policy and the disclosures made in the financial statements conform to South African
Statements of Generally Accepted Accounting Practice (SA GAAP). These accounting policies are consistent with those of prior years except for the change set out in note 3 – Changes in Accounting Policy.
1.2 Basis of preparation The financial statements are prepared on the historical cost basis. The presentation currency of the financial statements
is South African Rand and figures are rounded to the closest Rand. The financial statements are prepared on a going concern basis.
1.3 Property, plant and equipment Property, plant and equipment are stated at historical cost less accumulated depreciation and any accumulated
impairment losses. Where parts of an item of property, plant and equipment have different useful lives, they are accounted for as separate items of property, plant and equipment. Depreciation is provided on the straight-line basis, over the estimated useful lives of assets on the following basis:
nuMBeR OF YeARsComputer Equipment 3
Office Furniture and other Equipment 5
The assets’ residual values and useful lives are reviewed and adjusted where appropriate at each balance sheet date. Where appropriate expected residual values are taken into account in determining the depreciable values of the assets. An asset’s carrying amount is written down immediately to its recoverable amount if the asset’s carrying amount is greater than its estimated recoverable amount.
The gain or loss arising on the disposal of an asset is determined as the dif ference between sale proceeds and the carrying amount of the asset and is recognised in the income statement in the year in which it occurs. Maintenance and repairs, which neither materially add to the value of the assets nor appreciably prolong their useful lives, are recognised in the income statement in the year incurred.
1.4 Intangible assets Intangible assets represent directly attributable costs associated with the acquisition, development and installation
of software systems, computer software and licences. Software, which is not an integral part of related computer hardware, is classified as intangible assets. Capitalised computer software, licence and development expenditure is stated at cost less accumulated amortisation and any impairment losses.
Amortisation is charged to the income statement on a straight-line basis over the estimated useful lives of intangible assets, which has been set at three years. The difference between the net disposal proceeds and the carrying amount of an intangible asset is the gain or loss on disposal of that asset. These gains and losses are recognised in the income statement in the year in which they occur.
1.5 Impairment The carrying amounts of all assets are reviewed at each balance sheet date to determine whether there is any indication
of impairment. If any such indication exists, the recoverable amount is estimated as the higher of net selling price and value in use. In assessing value in use, the expected future cash flows from the asset are discounted to their present value using a discount rate that reflects current market assessments of the time value of money and the risks specific to the asset. An impairment loss is recognised in the income statement whenever the carrying amount of an asset exceeds its recoverable amount.
For an asset that does not generate cash inflows largely independent of those from other assets, the recoverable amount is determined for the cash-generating unit to which the asset belongs. An impairment loss is recognised in the income statement whenever the carrying amount of the cash-generating unit exceeds its recoverable amount. A previously recognised impairment loss is reversed if there has been a change in the estimates used to determine the recoverable amount, however, not to an amount higher than the carrying amount that would have been determined (net of depreciation) had no impairment been recognised in prior years.
45
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
1.6 leases Finance leases Leases are classified as finance leases where the terms of the lease transfer substantially all the risks and rewards of
ownership to the lessee. Assets held under finance leases are capitalised as property, plant and equipment at their cash equivalent cost. The corresponding liability is included in the balance sheet as a finance lease obligation. The cash equivalent cost is the lower of the fair value of the asset and the present value of the minimum lease payments at inception of the lease. Lease payments are apportioned between finance charges and reduction of the lease obligation so as to achieve a constant rate of interest on the remaining balance of the liability.
Operating leases Leases where the lessor retains the risks and rewards of ownership of the underlying asset are classified as operating
leases. Payments made under operating leases are charged against income on a straight-line basis over the period of the lease. Rentals in respect of operating leases with fixed escalations are recognised as an expense on a straight-line basis over the term of the lease so as to account for the time pattern of the lessee’s benefit.
1.7 Inventories Inventories comprise stationery and consumables and are stated at the lower of cost and net realisable value. Cost is
based on the weighted average principle and includes expenditure incurred in acquiring the inventories and bringing them to their existing location and condition. Obsolete, redundant, damaged and slow-moving inventory is provided for in the income statement.
1.8 Financial instruments Non-derivative financial instruments comprise investments, trade and other receivables, cash and cash equivalents,
loans and borrowings, and trade and other payables. Classification depends on the purpose for which the financial instruments were obtained/incurred and takes place at initial recognition. Non-derivative financial instruments are recognised initially at fair value plus, for instruments not at fair value through profit or loss, any directly attributable transaction costs, except as described below.
A financial instrument is recognised if the entity becomes a party to the contractual provisions of the instrument. Financial assets are derecognised if the entity’s contractual rights to the cash flows from the financial assets expire or if the entity transfers the financial asset to another party without retaining control or substantially all risks and rewards of the asset. Financial liabilities are derecognised if the entity’s obligations specified in the contract expire or are discharged or cancelled.
Financial instruments are subsequently measured as follows:
Loans and receivables Trade and other receivables originated by the entity are stated at cost less provision for doubtful debts. Provision is
made when there is objective evidence that CIPRO will not be able to collect the debts. Bad debts are written off when identified. Subsequent recoveries of amounts previously written off are credited against the operating expenses in the Income Statement.
Cash and cash equivalents Cash and cash equivalents comprise cash at bank, cash on hand and deposits on call, net of any bank overdrafts,
all of which are available for use by the entity unless otherwise stated. For purpose of the cash flow statement, cash equivalents consist of cash and cash equivalents as defined. Cash and cash equivalents are recognised at cost, which equates to their fair value.
Trade and other payables Trade payables, which are normally settled within 30 days from receipt of invoice, are recognised and carried at original
invoice amount. Trade and other payables are stated at their nominal values.
Investments Investments are initially recorded at cost and subsequently carried at amortised cost. Any subsequent impairment is
included in the determination of other net income.
Derecognition of financial assets and liabilities Financial assets Financial assets are derecognised when the right to receive cash flows from the asset have expired or have been
transferred and the company has transferred substantially all risks and rewards of ownership.
46
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Financial liabilities A financial liability is derecognised when the obligation under the liability is discharged, cancelled or expires.
1.9 Revenue recognition Income Revenue represents fees for services rendered and is recognised on registration of the application for South African
registrations and other services, and on transferring of the application files abroad for international registrations. Advance payments on debtor accounts are only recognised on the rendering of services.
Revenue on annual returns is recognised on the cash basis due to the nature of the services rendered. Companies liable for paying annual returns are not considered as debtors, but are deregistered on failure to pay the due fees.
Unallocated income Deposits, which are not allocated to an agent code within 36 months of receipt, are recognised as revenue. If subsequent
evidence is obtained, the revenue is derecognised.
Deferred income Advance payments, that have been allocated to an agent code but have not been utilised for a period of 36 months
from receipt, are recognised as revenue. If subsequent claims are made, the revenue is derecognised. 1.10 Finance income Finance income comprises interest income on funds invested, gains on the disposal of financial assets and changes
in the fair value of financial assets at fair value through profit or loss. Finance income is recognised as it accrues, using the effective interest method.
1.11 Finance cost Finance expenses comprise interest expense on borrowings, changes in fair value of financial assets at fair value
through profit or loss and impairment losses recognised on financial assets. All borrowing costs are recognised in profit or loss using the effective interest method.
1.12 Provisions Provisions are recognised when the entity has a present legal or constructive obligation as a result of past events, for
which it is probable that an outflow of economic benefits will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation. Where the effect of discounting to present value is material, provisions are adjusted to reflect the time value of money, and where appropriate, the risk specific to the liability.
1.13 employee benefits Post-employment benefits
Retirement The entity provides a defined contributions plan for the benefit of its employees. The contribution from employees and
the entity are paid into the Government Employees’ Pension Fund. The entity’s contributions to the Fund are charged to the income statement in the year to which they relate.
The entity is not liable for any deficits due to the dif ference between the present value of the benefit obligations and the fair value of the assets managed by the Government Employees’ Pension Fund. Any potential liabilities are disclosed in the financial statements of the National Revenue Fund and not in the financial statements of CIPRO.
47
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Medical No contributions are made by the entity to the medical aid of retired employees.
Short and long-term benefits The cost of all short-term employee benefits, such as salaries, bonuses, housing allowances, medical and other
contributions is recognised during the period in which the employee renders the related service and is not discounted. The vesting portion of long-term benefits is recognised and provided for at balance sheet date, based on current salary rates.
Termination benefits Termination benefits are payable whenever an employee’s employment is terminated before the normal retirement
date or whenever an employee accepts voluntary redundancy in exchange for these benefits. The entity recognises termination benefits when it is demonstrably committed to either terminate the employment of current employees according to a detailed formal plan without the possibility of withdrawal or to provide termination benefits as a result of an offer made to encourage voluntary redundancy. If the benefit falls due more than 12 months after balance sheet date, it is discounted to present value.
1.14 Critical accounting estimates and judgments Management makes estimates and assumptions concerning the future in applying its accounting policies. The resulting
accounting estimates may, by definition, not equal the related actual results. The estimates and assumptions that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities are detailed in the notes to the financial statements where applicable. Management continually evaluates estimates and judgments based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Details of management accounting estimates and judgements are disclosed under the relevant notes.
2 Other information
2.1 Public sector practices and policies 2.1.1 Related party transactions The entity operates as a trading entity of the dti within the South African Government environment. In line with prevailing
government practices the entity is not entitled to accrue for certain of its revenue. On the other hand, it is also not obligated to pay for certain expenditure. The income and expenditure not recorded in the entity’s income statement is, for disclosure purposes only, as follows:
Income CIPRO services are rendered free of charge to other government entities. The total amount for such services cannot be
quantified as no process has been introduced to record such transactions. Expenditure Included in the total rental cost for Block F at the dti Campus is cost related to the utilisation of the call centre facilities
of the dti. The total value for such services cannot be quantified as no process has been introduced to record such transactions.
All transactions and balances with national departments of Government and state-controlled entities are regarded as
related party transactions. Transactions with such entities are at arm’s length and on normal commercial terms. The above services are classified as related party transactions. The following transactions and balances were recorded relating to transactions with related parties as defined.
48
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Summary of related party transactions as required in terms of IAS 24 (AC 126)
nAMe RelATIOnsHIP nATuRe OF TRAnsAC-
TIOn
TRAnsAC-TIOns2009
R
BAlAnCe Due AT 31
MARCH 2009R
TRAnsAC-TIOns2008
R
BAlAnCe Due AT 31
MARCH 2008R
Department of Agriculture
Service provider
Salary claim - - 12 284 -
Department of Arts and Culture
Service Provider
Salary claim 28 343 - - -
Department of Environmental Affairs and Tourism
Service Provider
Salary claim 21 237 - - -
Department of Justice Service provider
Legal services 80 838 - 63 367 -
Department of Public Works
Service provider
Repairs to building
- - 19 566 -
Department of Science and Technology
Service provider
Salary claim 522 - - -
Department of Social Development
Service provider
Salary claim 40 570 - - -
Department of Trade and Industry
Parent depart-ment
Lease of building
and other operating
expenditure
8 459 031 270 452 8 366 079 41 932
Government Employee Medical Scheme
Medical fund Medical fund contribution
4 147 341 425 183 3 350 453 -
Government Employee Pension Fund
Pension fund Pension fund contribution
7 566 607 137 822 6 354 944 -
Government Printing Works
Service provider
Printing fees 8 914 488 11 254 8 553 172 269 304
Human Science Research Council
Service provider
Customer care survey
- - 793 326 -
SABS Commercial (Pty)Ltd
Service provider
ISO accreditation
- - 74 019 74 019
SAMDI Training Service provider
Training fees 665 110 118 300 127 800 -
SITA Service provider
IT services 18 236 618 1 091 755 9 126 650 3 098 854
South African Post Office
Service provider
Postal fees 38 344 3 519 49 137 -
South African Revenue Services
Receiver of Revenue
Employment tax payments
11 054 348 1 041 971 8 834 869 30 176
Statistics South Africa Service provider
Information 25 172 - - -
Other related party transactions relate to key management personnel of which detail information is disclosed in note 17..
49
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
2.1.2 Public Finance Management Act reporting requirements as required in terms of section 40(3) (b) of the Act.
2009R
2008R
No material losses have occurred during the current financial year due to criminal conduct nor any unauthorised expenditure, irregular expenditure, fruitless expenditure or wasteful expenditure, except as indicated below:
Loss of property, plant and equipment (refer note 4) 35 542 144 917
Inventory write-off (refer to note 7)
During the physical verification of inventory, a dif ference was identified between the physical inventory and the theoretical inventory. These differences were a result of:Inventory items damagedInventory items that cannot be accounted for.
Fruitless Expenditure
Irregular expenditure
20 965
-
86 778
16 725
74 608
2 471 366
The expenditure is due to the prescribed approval process for the deviation of the tender process not being followed.
The expenditure of R68 853 relates to the advertising of a special in depth review focussing on SMME’s.The expenditure of R17 925 relates to the printing of training material.
68 853
17 925
-
-
Gifts and Donations 18 980 -
The acceptance or granting of a gif t, donation and sponsorship is managed in terms of Section 76 of the Public Finance Management Act, 1999 (Act 1of 1999), and Treasury Regulation 21. Gif ts and donation for the year under review:
Sponsored conference – Ms T Nkuna (Head: Compliance, Audit and Risk)Liquor gif t – Mrs M Bernard-Fryer (Chief Operating Officer)Smaller gif ts (less than R300) to various staff members
7 5003 5007 980
---
3 Change in Accounting Policy
2009R
2008R
The annual financial statements are prepared on the basis of South African Statements of GAAP and are consistent with the prior year except for the change in revenue recognition policy.
The revenue policy was changed in the current year to recognise all unallocated deposits and deferred income that is older than 36 months and remains unclaimed by the depositor. The effect on the annual financial statement in the current year is as follows:
Recognition of RevenueThe change in accounting policy has been applied prospectively.• Recognition of revenue• Write-off of credit balances older than 36 months 2 993 377
(194 592)--
50
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
4 Property, plant and equipment (including leased assets)
TOTAl AsseTs COsT ACCuMulATeD DePReCIATIOn
CARRYInG AMOunT
R R R
31 March 2009
Computer equipment 20 014 491 (13 047 804) 6 966 687
Furniture and other equipment 6 588 529 (3 783 664) 2 804 865
26 603 020 (16 831 468) 9 771 552
31 March 2008
Computer equipment 20 571 810 (12 655 938) 7 915 872
Furniture and other equipment 6 570 863 (3 656 188) 2 914 675
Prior year adjustment - 4 161 023 4 161 023
27 142 673 (12 151 103) 14 991 570
Reconciliation of carrying amounts
COMPuTeR eQuIPMenT
FuRnITuRe AnD OTHeR eQuIPMenT 2009 2008
R R R ROpening balance: 1 April (restated)
11 195 030 3 796 540 14 991 570 8 759 660
Acquisitions during the year 2 164 452 144 602 2 309 054 7 804 531
Disposals during the year (37 759) (83) (37 842) (144 917)
Depreciation for the year (6 355 036) (1 136 194) (7 491 230) (5 588 727)
Prior year adjustment - - - 4 161 023
Carrying amount at end of year 6 966 687 2 804 865 9 771 552 14 991 570
A physical verification exercise was performed on property, plant and equipment and the outcome of this exercise resulted in a write-off of R 37 842 as set out below:
COsT ACCuMulATeD DePReCIATIOn neT BOOK VAlue Redundant, unserviceable and damaged assets
2 797 009 (2 784 711) 12 298
Lost assets 51 698 (26 154) 25 544
2 848 707 (2 810 865) 37 842
Sale of disposed assets (2 300)
35 542
A decision was taken by management to write off these assets.
4.1 Fair value of assets:
At balance sheet date, management re-assessed the useful life of existing property, plant and equipment as required per IAS 16. Management is of the opinion that assets that have a positive net book value should not be further adjusted as we cannot predict whether they will be in use beyond it’s estimated useful life.
4.2 Finance lease liability
TOTAl2009
TOTAl2008
Finance lease liability 763 866 -
Total finance lease liability 1 347 958 -
Less: short term portion included in current liabilities 611 092 -
51
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
The finance lease liability is secured by the leased assets referred. The liability is repayable in quarterly instalments totalling R152 773, 04, payable in advance, commencing on 1 July 2008. The finance lease term is 3 years and has a renewal option. Interest is calculated at 12%.
Total future minimum finance lease payments under non-cancellable finance leases.
TOTAl InTeResT * PRInCIPAl
2009 R R R
Less than one year 611 092 121 240 489 852
Between two and five years 763 866 64 210 699 656
1 374 958 185 450 1 189 508
2008 R R R- - -
Less than one year - - -
Between two and five years - - -
- - -
5 Intangible assets
InTAnGIBle AsseTs COsT ACCuMulATeD AMORTIsATIOn
CARRYInG AMOunT
R R R
31 March 2009Capitalised computer software and licences 76 371 243 (9 501 101) 66 870 142
31 March 2008Capitalised computer software and licences 16 839 932 (8 711 136) 8 128 796
Prior year adjustment - 1 828 187 1 828 187
16 839 932 (6 882 949) 9 956 983
2009 2008
ReCOnCIlIATIOn OF CARRYInG AMOunTs: R R
Opening balance: 1 April (restated) 9 956 983 698 215
Acquisitions during the year ** 62 529 142 8 861 942
Amortisation for the year (5 615 983) (1 431 361)
Disposals during the year - -
Carrying amount at end of year 66 870 142 8 128 796
Prior year adjustment - 1 828 187
66 870 142 9 956 983
** Included in acquisitions is an amount of R56 million that relates to the procurement of an Enterprise Content Management (ECM) system with a total contract value of R156 million.
A verification exercise was performed on intangible assets (computer software) and the outcome of this exercise resulted in a write-off as follows:
52
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
COsT ACCuMulATeD DePReCIATIOn
neT BOOK VAlue
Redundant and obsolete assets 2 997 831 2 997 831 -
2 997 831 2 997 831 -
A decision was taken by management to write off these assets.
6 Prior year adjustment
Property, plant and equipment and intangible assets were not adjusted in terms of IAS 16 in the prior year. The depreciation adjustment in terms of the methodology used was not material and management had made a judgement not to adjust. However in the current year the Auditor General is of the opinion that the methodology used was not appropriate and that an adjustment is necessary. The correction of the error results in adjustments as follows:
ADjusTMenT AT neT BOOK VAlue TOTAl2009
TOTAl2008
Property, Plant and Equipment - 4 161 023
Intangible Assets - 1 828 187
Adjustment to Retained Earnings - 5 989 210
7 Inventories
2009 2008
R R
Stationery and consumable stores 599 552 760 231
Stock write-off (20 965) (16 725)
578 587 743 506
8 Trade and other receivables
2009 2008
R RTrade debtors 1 877 825 4 345 411
PCT debtor 127 140 48 612
2 004 966 4 394 023
Deposits 659 795 27 594
Employee advances 265 662 171 229
Other debtors 407 485 -
Provision for doubtful debts - -
Prepaid expenses * 971 266 849 050
4 309 174 5 441 896
* Pre-paid expenses:- Conference fees paid 25 650 -
- Payment of equipment to be shipped from overseas - 58 710
- Rental: ICT equipment 152 773 -
- Rental: Office accommodation 36 369 -
- Risk management software 75 240 -
- Software maintenance for April 2009 42 858 -
- Three year software maintenance agreement 638 376 790 340
971 266 849 050
53
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
9 Cash and cash equivalents
2009 2008
R RBank balance 3 892 694 5 641 584
Cash on hand 17 446 6 268
Call account– Corporation for Public Deposits (CPD) 515 669 009 364 146 066
519 579 149 369 793 918
10 Capitalisation reserve
The Department of Trade and Industry transferred certain assets and liabilities to the entity on its establishment in April 2002. The carrying amounts of assets and liabilities, taken over at fairly determined estimated values at date of establishment were:
2009 2008Total assets 10 036 194 10 036 194
Total liabilities (5 474 046) (5 474 046)
4 562 148 4 562 148
11 Provisions
2009 OPenInGBAlAnCe
PROVIsIOn RAIseD/
(ReVeRseD)
PROVIsIOnuTIlIseD
ClOsInG BAlAnCe
CuRRenTPORTIOn
R R R R R
Leave pay benefits 5 062 746 5 962 896 (5 290 871) 5 734 771 5 734 771
Service bonus 2 037 448 4 698 289 (4 198 449) 2 537 288 2 537 288
Legal provision 184 000 - - 184 000 184 000
Merit awards 1 240 000 1 463 157 (1 223 157) 1 480 000 1 480 000
8 524 194 12 124 342 (10 712 477) 9 936 059 9 936 059
2008 OPenInGBAlAnCe
PROVIsIOn RAIseD/
(ReVeRseD)
PROVIsIOnuTIlIseD
ClOsInG BAlAnCe
CuRRenT PORTIOn
R R R R RLeave pay benefits 3 993 695 1 239 722 (170 671) 5 062 746 5 062 746
Service bonus 1 661 620 2 037 448 (1 661 620) 2 037 448 2 037 448
Legal provision 41 040 184 000 (41 040) 184 000 184 000
Merit awards 1 037 000 1 167 493 (964 493) 1 240 000 1 240 000
6 733 355 4 628 663 (2 837 824) 8 524 194 8 524 194
Leave pay benefits and service bonuses are in terms of the conditions of service within CIPRO Provision has been made for settlement cost in respect of legal cases against CIPRO, which existed at year-end but
were not yet settled. Merit awards are based on 1.5% of the total budgeted salary expenditure as per policy.
12 Trade and other payables
2009 2008
R RTrade creditors and accruals 75 326 398 19 044 100
Deferred income ** 30 055 125 29 644 157
105 381 523 48 688 257
** Deposits received in advance from customers for future transactions The carrying amount approximates fair value because of the short period to settlement of these obligations. Trade
payables are non-interest bearing and are normally settled on 30 day terms. Other payables (Deferred income) are non-interest bearing and are recognised as revenue on the date of registration of a transaction.
54
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
13 Revenue
2009 2008
R RAnnual returns 166 742 604 138 201 021
Corporate information 18 844 659 15 365 919
Companies and close corporations 70 933 123 69 902 462
Data sales 2 089 880 1 388 637
Increase in company share capital 16 411 390 12 558 848
Intellectual property 41 040 922 40 301 332
316 062 578 277 718 219
14 Other operating income
2009 2008
R RRecovery of prior year expenditure - 50 970
Other income 854 302 61 592
PCT income 128 184 68 100
Recognition of inactive deposits as revenue 3 169 523 -
Recovery of expense (in respect of staff telephone accounts) 212 599 153 650
4 364 608 334 312
15 Consulting and professional fees
2009 2008
R R
Specialist Information Technology consultantsManagement consultantsShort-term professional staffing requirements
22 328 9086 207 9834 551 982
24 165 7254 167 4196 947 201
33 088 873 35 280 345
16 Depreciation and amortisation
2009 2008
R RDepreciation
• Computer equipment 6 355 036 4 804 448
• Furniture and other equipment 1 136 194 784 278
Amortisation of intangible assets 5 615 983 1 431 361
13 107 213 7 020 087
55
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
17 employee costs
2009 2008
R RTotal per the income statement 87 253 433 71 113 286
Employee costs include the gross remuneration of the following senior staff:
Chief Executive Officer 1 287 696 881 113
Remuneration Travel Allowance and otherPerformance bonus
1 044 397138 071105 228
845 11535 998
-
Chief Operating Officer* - 572 177
Remuneration Travel Allowance and otherPerformance bonus
---
548 92723 250
-
Chief Operating Officer 731 859 -
Remuneration Travel Allowance and otherPerformance bonus
673 27358 586
0
---
Chief Financial Officer 776 737 669 191
Remuneration Travel Allowance and otherPerformance bonus
676 1844 694
95 859
663 5235 668
-
Chief Information Officer * - 601 720
Remuneration Travel Allowance and otherPerformance bonus
---
579 36822 352
0
Chief Information Officer (2008 = 3 months) 894 540 195 188
Remuneration Travel Allowance and otherPerformance bonus
859 41035 130
-
182 05413 134
-
Executive manager: Compliance Audit and Risk * - 572 841
Remuneration Travel Allowance and otherPerformance bonus
---
562 80010 041
-
Executive manager: Compliance Audit and Risk 687 465 -
Remuneration Travel Allowance and otherPerformance bonus
619 65967 806
-
---
Executive manager: Customer Interface * 586 249 -
Remuneration Travel Allowance and otherPerformance bonus
575 22711 022
-
---
Executive manager: Strategic Support (2008 = 9 months) (2009 = 3 months) 218 913 394 063
Remuneration Travel Allowance and otherPerformance bonus
217 6321 281
-
388 0086 055
-
Other informationTotal2009
Total2008
Total establishment ** 552 513
Headcount at 31 March 435 416
Vacant as at 31 March 117 97
* Acting allowance received ** New organisational structure approved on 22 December 2008
56
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
18 surplus from operations
2009R
2008R
Surplus from operations after taking into consideration the following expenditure:
Audit and Risk committees 161 471 140 254
Total audit fees 6 150 510 5 083 992
External audit fees 2 273 647 2 408 396
» Regularity audit 1 830 767 1 989 989
» Computer audits 442 880 418 407
Forensic investigations 443 036 897 844
Internal audit fees (Co-Sourced) 3 433 827 1 777 752
Legal fees 321 974 291 546
Operating lease charges 16 234 664 17 905 821
Vehicles 233 572 430 609
Furniture and other equipment 77 223 280 420
Property 8 046 810 7 613 127
Off-site storage facility 7 877 059 9 581 665
Publication, printing and stationery 16 852 350 11 864 177
Government printers 9 422 141 7 490 660
Stationery 3 818 558 2 512 902
Other 3 611 651 1 860 615
19 Defined contribution plan
It is the policy of the entity to provide retirement benefits to all employees. The Government Employee Pension Fund (GEPF) exists for this purpose. The entity is under no obligation to cover any unfunded benefits.
2009 2008
R R
The total contribution to such scheme 7 566 607 6 354 944
7 566 607 6 354 944
20 Finance income
2009 2008
R RInterest received 48 385 469 30 011 194
57
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
21 Operating lease commitments
Total future minimum lease payments under non-cancellable operating leases.
0 –1 YeAR 2-5 YeARs TOTAl
2009 R R RBuildings (dti Campus lease) 8 141 920 - 8 141 920
Buildings (202 Esselen Street) 75 388 - 75 388
Motor vehicles 199 618 445 024 644 642
Backup Storage facility: Docufile 18 283 - 18 283
Off-site Storage facility: Metrofile 9 032 400 - 9 032 400
17 467 609 445 024 17 912 633
2008Buildings (dti Campus lease) 7 644 996 - 7 644 996
Buildings (202 Esselen Street) 84 880 75 388 160 268
Motor vehicles 196 755 690 959 887 714
Off-site Storage facility: Metrofile 8 364 972 - 8 364 972
16 291 603 766 347 17 057 950
The dti Campus lease A formal agreement in respect of the premises CIPRO occupies at the dti Campus has not been finalised as yet,
therefore only the known lease commitment for year one is reflected above. Although the lease cost after year one is not known it is expected that the cost will increase equal to the average CPI. During the year the cost relating to the lease of Block F in the dti campus was renegotiated to a reduced amount without a reduction in the usage or benefit.
Based on the aforesaid assumption it is estimated that the lease payment for years 2 to 5 will amount to R37 754 839.
Of f-site file storage A contract was entered into for off-site files storage over a five-year period (2004 – 2009). The cost relating to this
contract is based on a cost-plus basis and the expected expenditure for 2009/10 is reflected above.
Of fice: 202 esselen street The lease is for the renting of the 1st floor in 202 Esselen Street. The lease expires on 31 January 2010.
22 notes to the cash flow statement
2009 2008
R RProfit from operations 92 500 623 96 424 673
Adjusted for non-cash flow items:
Depreciation of property, plant and equipment 7 491 230 5 588 726
Amortisation of intangible assets 5 615 983 1 431 361
Loss in disposal of property, plant and equipment 35 542 144 917
Movement in provision for leave pay 672 025 1 069 051
Movement in provision for service bonus 499 840 375 828
Movement in provision for legal cases - 142 960
Movement in provision for merit awards 240 000 203 000
Finance cost 81 502 70 113
Cash flows before changes in working capital 107 136 745 105 450 629
Decrease in inventories 164 919 262 379
Decrease in trade and other receivables 1 132 722 (3 619 765)
Increase in trade and other payables 57 183 118 14 431 345
Cash generated from operations 165 617 504 116 524 588
58
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
23 Taxation
The entity is not liable for any income tax in terms of section 10(1) (a) of the Income Tax Act, as amended. The entity is exempt from value-added taxation in terms of a Tax Authorities’ directive dated 21 January 2003.
24 Contingent liabilities
24.1 HOUSIng gUaRanTEES 2009
R2008
RThere are contingent liabilities in respect of guarantees given by CIPRO in terms of public service assistance for staff housing loans. Housing guarantees are secured by the pension fund of the relevant employee and the current value of the individual’s pension fund is sufficient to cover the guarantee amount. History indicates that no expenditure has been realised in this regard. The likelihood of a possible outflow of resources is remote and no liability is recognised in the financial statements.
At balance sheet date, management re-assessed the fair value of the contingent liability of housing guarantees as required per IAS 37. No fair value adjustment was deemed necessary.
307 003 526 403
24.2 SURplUS FOR THE yEaR
The surplus for the year of R140 886 092 has been classified as a contingent liability at 31 March 2009. In terms of Treasury Regulation 19.7.1, CIPRO at the end of the financial year needs to declare any surplus to National Treasury. National Treasury may apply such surplus to reduce any proposed allocation to the trading entity; or require that all or part of it be deposited in the Exchequer bank account. A request was submitted to National Treasury to retain the surplus for the 2008/2009 financial year in order to fund the 2009/2010 budget as approved by the Accounting Authority
25 Changes to comparatives
Additional information was included to make the financial statements more relevant and comparable with current year information
25.1 Income Statement – Other operating expenditure was unbundled and more categories of operating expenditure were included for clarity purposes.
25.2 Note 1.8 Financial Instruments – More detail was added on to the accounting policy note to clarify CIPRO’s policy.25.3 Note 1.11 Revenue Recognition – More detail was added on the accounting policy note to explain the definition of
Government Grants.25.4 Note 19 Defined Contribution Plan – This note was added on to have a more detailed disclosure.25.5 Note 12 Trade and other Payables - Income received in advance was reclassified as Deferred Income in the Accounts
payable balance.25.6 Note 15 Consulting and professional fees – More specific information was included in the note regarding the type of
consulting and professional services sourced.25.7 Note 17 Employee costs – The executive team of CIPRO was restructured during the financial year and only employees
that formed part of the executive team at 31 March 2008 were included for comparative and disclosure purposes.25.8 Note 18 Surplus from operations – More detail information was included for disclosure purposes.25.9 Note 27 Management of Financial Risk – More detail was added on the Interest Rate risk.
59
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
26 PCT Trust Account
2009R
2008R
Funds received to which CIPRO is not entitled to, are accounted for separately and deposited into a separate bank account. Only the amounts relating to services rendered by CIPRO have been accounted for in CIPRO’s books.
PCT Creditors 1 105 718 1 262 085
Funds received from South African clients to be paid over to the World Intellectual Property Organisation (WIPO) and the International Searching Authority (ISA).
Balance in the PCT bank account 1 105 718 1 262 085
Any cost associated with the maintaining of the separate trust bank account, or any interest received on such trust funds, is for the account of CIPRO.
27 Management of financial risk
Interest rate risk As the entity has no significant interest bearing assets, the entity’s income and operating cash flow are substantially
independent of the change in market interest rates. The entity manages its interest rate risk by only investing its funds in accounts at financial institutions wherein the accounts accrue interest at market related interest rates. In terms of National Treasury regulations all surplus funds are deposited in the call account – Corporation for Public Deposits (CPD).
Credit risk Reputable financial institutions are used for investing and cash handling purposes. At balance sheet date there were no
significant concentrations of credit risk.
The maximum exposure to credit risk is represented by the carrying amount of each financial asset in the balance sheet after taking into account that all debtor services are now paid for in advance.
Financial risk management The main risks arising from the CIPRO’s financial instruments are credit risk, market risk and liquidity risk. Financial assets which potential subject CIPRO to concentrations of credit risk consist mainly of cash and trade
receivables. CIPRO’s cash and short-term deposits are placed with high quality financial institutions as well as the SA Reserve Bank. Credit risk with respect to trade receivables is limited due to the fact that most of CIPRO’s revenue transactions are carried out on a pre-paid basis. CIPRO’s exposure to credit risk arises from default of the counter party, with a maximum exposure equal to the carrying amount of these instruments. Accordingly CIPRO has no significant concentration of credit risk.
exposure to Credit Risk The maximum exposure to credit risk at the reporting date from financial assets was
2009 2008Cash and cash equivalents 519 579 149 369 793 918
Other receivable 4 309 174 5 441 896
Total 523 888 323 375 235 814
Concentration of credit risk The maximum exposure to credit risk for financial assets at the reporting date by credit rating category was follows:
2009 AAA AnD GOVeRnMenT unRATeDCash and cash equivalent 519 579 149 -
Other receivables - 4 309 174
2008 AAA AnD GOVeRnMenT unRATeDCash and cash equivalent 369 793 918 -
Other receivables - 5 441 896
60
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Ageing of financial assets The following table provides information regarding the credit quality of assets, which may expose CIPRO to credit risk
2009 neITHeR PAsT Due nOR IMPAIReD
PAsT Due BuT nOT IMPAIReD
less THAn 5 MOnTHs
PAsT Due BuT nOT IMPAIReD MORe THAn 5
MOnTHs
CARRYInG VAlue
Cash and cash equivalents 519 579 149 - - 519 579 149
Other receivables 4 284 573 - 24 601 4 309 174
2008 neITHeR PAsT Due nOR IMPAIReD
PAsT Due BuT nOT IMPAIReD
less THAn 5 MOnTHs
PAsT Due BuT nOT IMPAIReD MORe THAn 5
MOnTHs
CARRYInG VAlue
Cash and cash equivalents 369 793 918 - - 369 793 918
Other receivables 5 407 485 6 817 27 594 5 441 896
Market risk Market risk is the risk that changes in market prices such as the interest rate will affect the value of the financial assets
of CIPRO.
Interest rate risk CIPRO’s exposure to interest risk is managed by investing, on a short term basis in current accounts and the Corporation
for Public Deposits (CPD) to ensure maximum interest on surplus funds. The risk arises when there are interest rate changes downward as this is likely to reduce the interest income on invested funds. CIPRO’s risk on the finance leases arises when interest rates increases thereby increasing the liability on the leased assets.
sensitivity Analysis CIPRO is exposed to interest rate changes in respect of returns on its investments with financial institutions and interest
payable on finance leases contracted with outside parties.
A change in the market interest rate would have increased / (decreased) the surplus for the year by the amounts below:
2009 CHAnGe In InTeResTInCReAse / (DeCReAse) In THe suRPlus FOR THe YeAR
uPWARD CHAnGe DOWnWARD CHAnGeCash and cash equivalents 1% 61 178 (61 178)
Finance lease 1% - -
2008 Change in interestIncrease / (decrease) in the surplus for the year
Upward change Downward change
Cash and cash equivalents 1% 54 162 (54 162)
Finance lease 1% (5 843) 5 843
liquidity risk CIPRO‘s risk to liquidity is a result of the funds available to cover future commitments. Taking into consideration CIPRO’s
current funding structures and availability of cash resources CIPRO regards this risk to be low provided National Treasury approves the retention of surplus.
The following table reflects the exposure to liquidity risk from financial liabilities
2009 CARRYInG AMOunT TOTAl CAsH FlOW
COnTRACTeD CAsH FlOW WITHIn
1 YeAR
COnTRACTuAl CAsH FlOW
2-5 YeARsFinancial liabilities 46 923 46 923 46 923 -
2008 Carrying amount Total cash flow Contracted cash flow Within 1 year
Contractual cash flow 2-5 years
Financial liabilities 48 322 48 322 48 322 -
61
Annual Financial statements for the year ended 31 March 2009
CIPRO Annual Report 2008/09
Fair Value At 31 March 2009 and 31 March 2008, the carrying amounts of cash and cash equivalents, trade and other receivable,
trade other trade payable and short–term loans approximate their fair values.
28 standards and interpretations issued but not yet ef fective or not applicable
At the date of finalisation of these financial statements, the following International Financial Reporting Standards (IFRS) were issued, but not yet effective:
IFRs eFFeCTIVe DATe ReAsOn nOT eFFeCTIVeIFRS 1 First Time Adoption of International Financial Reporting Standards
Annual periods beginning on or after 1 July 2009
This statement will not impact on the results but will likely result in certain additional disclosures in future.
IFRS 3 Business Combinations Annual periods beginning on or after 1 July 2009
Not applicable
IFRS 5 Non current Assets Held for Sale and Discontinued Operations
Annual periods beginning on or after 1 July 2009
Not applicable
IFRS 27 Consolidated and Separate Financial Statements
Annual periods beginning on or after 1 July 2009
Not applicable
IAS 28 Investments in Associates Annual periods beginning on or after 1 July 2009
Not applicable
IAS 31 Interest in Joint Ventures Annual periods beginning on or after 1 July 2009
Not applicable
IAS 39 Financial Instruments: Recognition and Measurement
Annual periods beginning on or after 1 July 2009
Not applicable
Management is of the view that the adoption of these standards in future will have no material impact of the financial statements of CIPRO as most of them are not applicable to the business of CIPRO.
62 CIPRO Annual Report 2008/09
HR OVeRsIGHT RePORT
1 Asset realisation
“ The value of tangible assets such as cash, land and buildings, plant and equipment, and other balance sheet items are substantially less valuable than the intangible assets not carried on the balance sheet”.
2 People Transformation strategy
Considering the extensive nature of CIPRO’s Transformation Programme (CTP), the organisation has embarked on a People Transformation Initiative in support of the CTP. People Transformation is pursued in acknowledgment of the fact that most organisational change initiatives tend to fail due to the inadequate management of the people element of the equation. In essence, the People Transformation Strategy is aimed at building emotional capital in support of CIPRO’s transformation.
3 Overall objectives as per the CIPRO Transformation Programme
The overarching objective of the People Transformation Strategy is to encourage emotional engagement in order to build a high-performance culture within the organisation. In 2008/09, the following goals were pursued:
3.1 Aligning people performance to the CIPRO strategy and managing performance for results;3.2 Creating a learning organisation through competency development;3.3 Attracting and retaining critical skills;3.4 Institutionalising CIPRO’s values; 3.5 Developing visionary and transformational leadership skills;3.6 Enhancing, respecting and appreciating diversity;3.7 Enhancing employee health and wellbeing; and3.8 Implement organisational development initiatives to enhance employee morale.
4 Achievements
4.1 Performance Management In the 2008/09 financial year, a project was implemented to ensure alignment between management performance
agreements and the strategic imperatives of the organisation. A further aim was to ensure improvement of management awareness in respect of the importance of performance management and compliance. Importantly, the foundation for the integration of individual and organisation performance management has been established. In this regard, 90% of all management performance agreements have been finalised for the 2009/10 financial years. A total of 87% of performance agreements for 2008/9 have been completed (see tables 7.1 – 7.4).
4.2 Organisational learning and Development CIPRO has embarked on an extensive project to redesign its organisational structure. In addition, the development of
the Workplace Skills Plan (2008/09) was done in conjunction with management and staff in a consultative manner as envisioned by the Skills Development Act, No. 97 of 1998. All legislative requirements were complied with and regular reporting to PSETA was implemented. Training was provided in inter alia, Labour Relations, Customer Relationship Management, Computer Skills, ISO Training, Performance Management as well as Assessor and Skills Development Facilitator Training. In addition, a Training Impact Assessment Survey has been conducted to assess the impact of training in preparation for the 2009/10 WSP (see table 6.7 in this regard).
4.3 leadership Development and skills Retention CIPRO has developed a Talent and Skills Development and Succession Planning Framework with specific emphasis
on the retention of skills and talent specifically within the senior aged and critical skills categories of CIPRO employees. This framework details a structured succession management process aimed at closing the gap between the CIPRO’s current leadership, skills and talent and its future requirements.
The framework that conceptualises CIPRO’s approach to talent and skills retention and succession is illustrated in figure 16.
63CIPRO Annual Report 2008/09
I mplementation
The following represents a dif ferentiated approach to talent and skills retention as well as succession planning in terms of the various occupational levels within CIPRO.
Three talent pools have been identified, which are: • StrategicLeadershipTalentPool(Levels11-13) • OperationalLeadershipTalentPool(Levels9-10) • EmergingLeadershipTalentPool(Levels6-8)
The management and leadership training consists of the executive, advanced and emerging management development programmes. These were facilitated through PALAMA as part of the Talent and Skills Retention and Succession Planning Framework. Fif ty percent of MMS members have successfully completed the Executive Management Development Programme. The Emerging and Advanced Management Development Programmes were conducted during January and February 2009. The Proof of Evidence (POEs) for the relevant programmes was submitted to PALAMA for assessment.
Figure 17: Retention and Succession planning Model
4.4 Value Institutionalisation Organisational values as indicated in part B of this report form the basis of any organisation’s cultural transformation.
Therefore, the CIPRO values have been formulated via a consultative, inclusive process in which all staff members were involved. In order to institutionalise these values, various mainstreaming activities have been engaged in. Specifically the link between values and ethical behavior has been adequately established in the minds of CIPRO staff members in terms of spiritual wellness as well as fraud prevention programmes and communication sessions.
4.5 Diversity Management and employment equity In CIPRO, employment equity is managed as an integral part of diversity management as the aim of the act is in essence
to create and maintain workplace diversity. In this regard, CIPRO’s Employment Equity and Diversity Management Strategy ensures that policy formulation and practice emphasise the mainstreaming of diversity in all human resource and people management interventions.
64 CIPRO Annual Report 2008/09
Invariably, Employment Equity forms a critical part of the People Transformation Initiative and CIPRO has therefore embarked on a process to review its employment equity processes with the intention of developing an Employment Equity Plan for the period 2009-2011. In preparation, CIPRO conducted a thorough audit of the current status, focusing on procedural compliance and substantive progress, the findings of which provided an informed basis for Employment Equity planning. An Employment Equity Strategy was developed in consultation with all stakeholders and a comprehensive analysis of human resources policies was undertaken to provide further information to enhance proper planning.
This process followed the basic framework as contained in the Employment Equity Act,No. 55 of 1998 and the Code of Good Practice on the Integration of Employment Equity into Human Resource Policies and Practices, which included an equity audit, the establishment of an Employment Equity Committee and the development and implementation of an Employment Equity Plan, culminating in an annual report to the Department of Labour. In determining numerical goals, a consultative process was followed with the active participation of the Employment Equity Committee as well as management.
The numerical targets indicated in CIPRO’s Employment Equity Plan (2009-2011) are based on Cabinet targets as well as the ethnic distribution within the economically active population of South Africa. At an organisational level, gender targets for 2008/09 have been exceeded. Up to date, significant progress has been made in terms of:
• Theemploymentofwomeninseniormanagementpositions; • OverallraceandgenderrepresentivitywithinCIPRO;and • Theemploymentofpeoplewithdisabilities.
The following table represents CIPRO’s progress in comparison to EE Plan/Cabinet/EAP targets. (see tables 6.1-6.7 in this regard)...
CATeGORY CIPRO TARGeTs (2008/09) CIPRO’s CuRRenT sTATusSMS - Women 52.6% 50%
SMS – Black (Inclusive of African/Coloured and Indian descent)
73.7% 72.2%
Women (All levels) 60.1% 63.9%
People with disabilities 2% 1.8%
African 69.2% 72.6%
Coloured 6.8% 5.7%
Indian 5% 2.1%
White- 18.8% 19.5%
4.6 employee Health and Wellness
Employee Health and Wellness Management is an integral and foundational pillar of organisational transformation which is mainstreamed across the People Transformation Initiative. The organisation has successfully demonstrated its duty to care. By way of example, there is improved HIV and AIDS gender and disability mainstreaming. Furthermore, there is an encouraging level of cooperation and partnership with the dti. The activities in this area can be seen in the annexure to the annual report under Performance Information.
65CIPRO Annual Report 2008/09
HR O
VeRs
IGHT
suM
MAR
Y TA
Bles
- AP
RIl
2008
TO
MAR
CH 2
009
Tabl
e 4.
1 Pe
rson
nel c
ost b
y pr
ogra
mm
ePR
OGR
AMM
eTO
TAl
VOTe
D ex
PenD
ITuR
e(R
’000
)
COM
Pens
ATIO
n OF
eM
PlOY
ees
COsT
(R’0
00)
TRAI
nInG
ex
PenD
ITuR
e(R
’000
)
PROF
essI
OnAl
AnD
sP
eCIA
l se
RVIC
es(R
’000
)
COM
Pens
ATIO
n OF
eM
PlOY
ees
As
A Pe
RCen
TAGe
OF
TOTA
l ex
PenD
ITuR
e
AVeR
AGe
COM
Pens
ATIO
n OF
eM
PlOY
ees:
COs
T Pe
R eM
PlOY
ee(R
’000
)
eMPl
OYM
enT
CIP
RO
310,
800
87, 2
532,
183
33, 0
8828
.07%
208
435
Tabl
e 4.
2 Pe
rson
nel c
osts
by
sala
ry b
and
sAlA
RY B
AnDs
COM
Pens
ATIO
n OF
eM
PlOY
ees
COsT
(R
'000
)
PeRC
enTA
Ge O
F TO
TAl
PeRs
Onne
l CO
sT F
OR
DePA
RTM
enT
AVeR
AGe
COM
Pens
ATIO
n CO
sT
PeR
eMPl
OYee
(R)
TOTA
l Pe
RsOn
nel
COsT
FOR
De
PART
Men
T In
CluD
InG
GOOD
s An
D TR
AnsF
eRs
(R'0
00)
nuM
BeR
OF
eMPl
OYee
s
Low
er s
kille
d (L
evel
s 1-
2)
930.
193
,000
77,8
001
Ski
lled
(Lev
els
3-5)
2,
000
2.2
153,
846
77,8
0013
Hig
hly
skill
ed p
rodu
ctio
n (L
evel
s 6-
8)
46,1
9253
152,
843
77,8
0032
3
Hig
hly
skill
ed s
uper
visi
on (L
evel
s 9-
12)
27,9
9032
354,
304
77,8
0079
Sen
ior m
anag
emen
t (Le
vels
13-
16)
7,40
58.
452
8,92
977
,800
14
Con
tract
(Lev
els
9-12
) 48
00.
5748
0,00
077
,800
1
Con
tract
(Lev
els
13-1
6)
3,09
33.
577
3,25
077
,800
4
TOTA
L87
,253
100
207,
757
043
5
Tabl
e 4.
3 jo
b ev
alua
tion
sAlA
RY B
AnD
nuM
BeR
OF P
OsTs
nuM
BeR
OF j
OBs
eVAl
uAT
eD%
OF
POsT
s eV
Alu
ATeD
nuM
BeR
OF P
OsTs
uP
GRAD
eD
% O
F uP
GRAD
eD
POsT
s eV
Alu
ATeD
nuM
BeR
OF P
OsTs
DO
WnG
RAD
eD
% O
F DO
WnG
RAD
eD
POsT
s eV
Alu
ATeD
Low
er s
kille
d (L
evel
s 1-
2)
11
100
110
00
0
Con
tract
(Lev
els
9-12
) 1
00
00
00
Con
tract
(Ban
d B
) 2
00
00
00
Con
tract
(Ban
d C
) 2
00
00
00
66 CIPRO Annual Report 2008/09
sAlA
RY B
AnD
nuM
BeR
OF P
OsTs
nuM
BeR
OF j
OBs
eVAl
uAT
eD%
OF
POsT
s eV
Alu
ATeD
nuM
BeR
OF P
OsTs
uP
GRAD
eD
% O
F uP
GRAD
eD
POsT
s eV
Alu
ATeD
nuM
BeR
OF P
OsTs
DO
WnG
RAD
eD
% O
F DO
WnG
RAD
eD
POsT
s eV
Alu
ATeD
Ski
lled
(Lev
els
3-5)
19
631
.65
83.3
00
Hig
hly
skill
ed p
rodu
ctio
n (L
evel
s 6-
8)
386
215.
413
61.9
29.
5
Hig
hly
skill
ed s
uper
visi
on (L
evel
s 9-
12)
116
1714
.70
01
5.9
Sen
ior M
anag
emen
t Ser
vice
Ban
d A
8
112
.50
00
0
Sen
ior M
anag
emen
t Ser
vice
Ban
d B
13
00
00
00
Sen
ior M
anag
emen
t Ser
vice
Ban
d C
4
00
00
00
TOTA
L55
246
8.3
1941
.33
6.5
Tabl
e 4.
4: P
rofil
e of
em
ploy
ees
who
se p
ositi
ons
wer
e up
grad
ed d
u to
thei
r pos
ts b
eing
upg
rade
dBe
neFI
CIAR
Ies
AFRI
CAn
AsIA
nCO
lOuR
eDW
HITe
TOTA
lFe
mal
e 3
01
48
Mal
e 10
10
011
Tota
l 13
11
419
Em
ploy
ees
with
a d
isab
ility
1
00
01
Tabl
e 4.
5: e
mpl
oyee
s w
hose
sal
ary
leve
l exc
eede
d th
e gr
ade
dete
rmin
ed b
y th
e jo
b ev
alua
tion
(in te
rms
of P
sR 1
VC3)
OCCu
PATI
Onnu
MBe
R OF
eM
PlOY
ees
jOB
eVAl
uAT
IOn
leVe
lRe
Mun
eRAT
IOn
leVe
lRe
AsOn
FOR
DeV
IATI
OnnO
OF
eMPl
OYee
s In
De
PTC
hief
Exe
cutiv
e O
ffic
er1
1516
1
AS
D: T
rain
ing
and
Dev
elop
men
t1
910
1
Adm
inis
tratio
n O
ffic
er-F
acili
ties
and
Sec
urity
16
7
1
Man
ager
: Rec
ruitm
ent
111
12
1
Man
ager
: Org
anis
atio
nal D
esig
n1
1112
1
Sen
ior M
anag
er: C
ompl
ianc
e an
d R
egul
atio
ns1
1213
1
Man
ager
: Mar
ketin
g an
d C
omm
unic
atio
n1
1112
1
Cus
tom
er A
ssis
tant
: Lod
gem
ents
15
6
1
Cal
l Cen
tre A
gent
s5
78
5
Tota
l 13
Perc
enta
ge o
f Tot
al E
mpl
oym
ent
3
4
35
67CIPRO Annual Report 2008/09
Tabl
e 4.
6: P
rofil
e of
em
ploy
ees
who
se s
alar
y le
vel e
xcee
ded
the
grad
e de
term
ined
by
the
job
eval
uatio
n (in
term
s of
PsR
1VC
3)Be
neFI
CIAR
Ies
AFRI
CAn
AsIA
nCO
lOuR
eDW
HITe
TOTA
lFe
mal
e 4
01
16
Mal
e 1
13
27
Tota
l 5
14
313
Em
ploy
ees
with
a d
isab
ility
0
00
00
Tabl
e 5.
1: A
nnua
l tur
nove
r rat
es b
y sa
lary
ban
dsA
lARY
BAn
DeM
PlOY
Men
T AT
Be
GInn
InG
OF P
eRIO
D (A
PRIl
200
8)
APPO
InTM
enTs
TeRM
InAT
IOns
TuRn
OVeR
RAT
e
Low
er s
kille
d (L
evel
s 1-
2), P
erm
anen
t 0
10
0
Ski
lled
(Lev
els
3-5)
, Per
man
ent
171
15.
9
Hig
hly
skill
ed p
rodu
ctio
n (L
evel
s 6-
8), P
erm
anen
t 33
016
133.
9
Hig
hly
skill
ed s
uper
visi
on (L
evel
s 9-
12),
Perm
anen
t 60
78
13.3
Sen
ior M
anag
emen
t Ser
vice
Ban
d A
, Per
man
ent
162
212
.5
Sen
ior M
anag
emen
t Ser
vice
Ban
d B
, Per
man
ent
81
00
Sen
ior M
anag
emen
t Ser
vice
Ban
d C
, Per
man
ent
10
00
TOTA
L43
228
245.
6
Tabl
e 5.
2: A
nnua
l tur
nove
r rat
es b
y cr
itica
l occ
upat
ion
OCCu
PATI
OneM
PlOY
Men
T AT
BeG
InnI
nG O
F Pe
RIOD
(APR
Il 2
008)
APPO
InTM
enTs
TeRM
InAT
IOns
TuRn
OVeR
RAT
e
Adm
inis
trativ
e re
late
d, P
erm
anen
t 21
41
4.8
Com
mun
icat
ion
and
info
rmat
ion
rela
ted,
Per
man
ent
80
112
.5
Eco
nom
ists
, Per
man
ent
40
00
Fina
nce
and
econ
omic
s re
late
d, P
erm
anen
t 7
00
0
Fina
ncia
l cle
rks
and
cred
it co
ntro
llers
, Per
man
ent
61
116
.7
Food
ser
vice
s ai
ds a
nd w
aite
rs, P
erm
anen
t 1
00
0
Gen
eral
lega
l adm
inis
tratio
n an
d re
l. pr
ofes
sion
als,
Per
man
ent
51
120
Hum
an re
sour
ces
and
orga
nisa
tiona
l de
velo
pmen
t and
rela
te
prof
essi
ons,
Per
man
ent
10
110
0
Hum
an re
sour
ces
cler
ks, P
erm
anen
t 5
02
40
Hum
an re
sour
ces
rela
ted,
Per
man
ent
110
19.
1
Info
rmat
ion
tech
nolo
gy re
late
d, P
erm
anen
t 2
00
0
Lega
l rel
ated
, Per
man
ent
200
15
68 CIPRO Annual Report 2008/09
OCCu
PATI
OneM
PlOY
Men
T AT
BeG
InnI
nG O
F Pe
RIOD
(APR
Il 2
008)
APPO
InTM
enTs
TeRM
InAT
IOns
TuRn
OVeR
RAT
e
Libr
ary
mai
l and
rela
ted
cler
ks, P
erm
anen
t 2
00
0
Logi
stic
al s
uppo
rt p
erso
nnel
, Per
man
ent
52
00
Oth
er a
dmin
istra
tive
and
rela
ted
cler
ks a
nd o
rgan
iser
s, P
erm
anen
t 30
59
123.
9
Oth
er a
dmin
istra
tive
polic
y an
d re
late
d of
ficer
s, P
erm
anen
t 8
21
12.5
Oth
er in
form
atio
n te
chno
logy
per
sonn
el.,
Perm
anen
t 4
20
0
Saf
ety
heal
th a
nd q
ualit
y in
spec
tors
, Per
man
ent
10
00
Sec
reta
ries
and
othe
r key
boar
d op
erat
ing
cler
ks, P
erm
anen
t 5
31
20
Sec
urity
off
icer
s, P
erm
anen
t 2
00
0
Sen
ior m
anag
ers,
Per
man
ent
84
112
.5
Soc
ial w
ork
and
rela
ted
prof
essi
onal
s, P
erm
anen
t 1
00
0
TOTA
L43
228
245.
6
Tabl
e 5.
3: R
easo
ns w
hy s
taff
is l
eavi
ng th
e de
part
men
tTe
RMIn
ATIO
n TY
Penu
MBe
RPe
RCen
TAGe
OF
TOTA
l Re
sIGn
ATIO
nsPe
RCen
TAGe
OF
TOTA
l eM
PlOY
Men
TTO
TAl
TOTA
l eM
PlOY
Men
T
Dea
th, P
erm
anen
t 1
3.6
0.2
2843
5
Res
igna
tion,
Per
man
ent
1346
.43
2843
5
Exp
iry
of c
ontra
ct, P
erm
anen
t 1
3.6
0.2
2843
5
Dis
char
ged
due
to il
l hea
lth, P
erm
anen
t 2
7.1
0.5
2843
5
Dis
mis
sal-m
isco
nduc
t, Pe
rman
ent
27.
10.
528
435
Ret
irem
ent,
Perm
anen
t 5
17.9
1.1
2843
5
TOTA
L24
85.7
5.5
2843
5
Res
igna
tions
as
% o
f em
ploy
men
t
6.5
Tabl
e 5.
4: P
rom
otio
ns b
y cr
itica
l occ
upat
ion
OCCu
PATI
OneM
PlOY
Men
T AT
Be
GInn
InG
OF P
eRIO
D (A
PRIl
200
8)
PROM
OTIO
ns T
O An
OTHe
R sA
lARY
le
Vel
sAlA
RY l
eVel
PR
OMOT
IOns
As
A %
OF
eM
PlOY
Men
T
PROG
Ress
IOns
TO
AnOT
HeR
nOTC
H W
ITHI
n sA
lARY
le
Vel
nOTC
H PR
OGRe
ssIO
ns A
s A
% O
F eM
PlOY
Men
T
Adm
inis
trativ
e re
late
d 21
838
.110
47.6
Com
mun
icat
ion
and
info
rmat
ion
rela
ted
81
12.5
450
Eco
nom
ists
4
250
125
Fina
nce
and
econ
omic
s re
late
d 7
342
.93
42.9
Fina
ncia
l and
rela
ted
prof
essi
onal
s 0
10
00
69CIPRO Annual Report 2008/09
OCCu
PATI
OneM
PlOY
Men
T AT
Be
GInn
InG
OF P
eRIO
D (A
PRIl
200
8)
PROM
OTIO
ns T
O An
OTHe
R sA
lARY
le
Vel
sAlA
RY l
eVel
PR
OMOT
IOns
As
A %
OF
eM
PlOY
Men
T
PROG
Ress
IOns
TO
AnOT
HeR
nOTC
H W
ITHI
n sA
lARY
le
Vel
nOTC
H PR
OGRe
ssIO
ns A
s A
% O
F eM
PlOY
Men
T
Fina
ncia
l cle
rks
and
cred
it co
ntro
llers
6
116
.74
66.7
Food
ser
vice
s ai
ds a
nd w
aite
rs
10
01
100
Gen
eral
lega
l adm
inis
tratio
n an
d re
late
d pr
ofes
sion
als
51
201
20
Hum
an re
sour
ces
and
orga
nisa
tiona
l de
velo
pmen
t and
rela
ted
prof
essi
on1
220
00
0
Hum
an re
sour
ces
cler
ks
52
400
0
Hum
an re
sour
ces
rela
ted
117
63.6
327
.3
Info
rmat
ion
tech
nolo
gy re
late
d 2
00
150
Lega
l rel
ated
20
210
1050
Libr
ary
mai
l and
rela
ted
cler
ks
20
01
50
Logi
stic
al s
uppo
rt p
erso
nnel
5
00
360
Oth
er a
dmin
istra
t and
rela
ted
cler
ks a
nd o
rgan
iser
s 30
511
3.6
215
70.5
Oth
er a
dmin
istra
tive
polic
y an
d re
late
d of
ficer
s 8
00
00
Oth
er in
form
atio
n te
chno
logy
per
sonn
el.
40
01
25
Saf
ety
heal
th a
nd q
ualit
y in
spec
tors
1
00
00
Sec
reta
ries
and
othe
r key
boar
d op
erat
ing
cler
ks
50
06
120
Sec
urity
off
icer
s 2
00
210
0
Sen
ior m
anag
ers
83
37.5
1316
2.5
Soc
ial w
ork
and
rela
ted
prof
essi
onal
s 1
00
00
TOTA
L43
244
10.2
279
64.6
Tabl
e 5.
5: P
rom
otio
ns b
y sa
lary
ban
dsA
lARY
BAn
DeM
PlOY
Men
T AT
Be
GInn
InG
OF P
eRIO
D (A
PRIl
200
8)
PROM
OTIO
ns T
O An
OTHe
R sA
lARY
le
Vel
sAlA
RY l
eVel
PR
OMOT
IOns
As
A %
OF
eM
PlOY
Men
T
PROG
Ress
IOns
TO
AnOT
HeR
nOTC
H W
ITHI
n sA
lARY
le
Vel
nOTC
H PR
OGRe
ssIO
ns A
s A
% O
F eM
PlOY
Men
T
Ski
lled
(Lev
els
3-5)
, Per
man
ent
170
08
47.1
Hig
hly
skill
ed p
rodu
ctio
n (L
evel
s 6-
8), P
erm
anen
t 33
015
4.5
233
70.6
Hig
hly
skill
ed s
uper
visi
on (L
evel
s 9-
12),
Perm
anen
t 60
2643
.324
40
Sen
ior m
anag
emen
t (Le
vels
13-
16),
Perm
anen
t 10
330
990
Con
tract
(Lev
els
6-8)
, Per
man
ent
70
00
0
70 CIPRO Annual Report 2008/09
sAlA
RY B
AnD
eMPl
OYM
enT
AT
BeGI
nnIn
G OF
PeR
IOD
(APR
Il 2
008)
PROM
OTIO
ns T
O An
OTHe
R sA
lARY
le
Vel
sAlA
RY l
eVel
PR
OMOT
IOns
As
A %
OF
eM
PlOY
Men
T
PROG
Ress
IOns
TO
AnOT
HeR
nOTC
H W
ITHI
n sA
lARY
le
Vel
nOTC
H PR
OGRe
ssIO
ns A
s A
% O
F eM
PlOY
Men
T
Con
tract
(Lev
els
9-12
), Pe
rman
ent
40
00
0
Con
tract
(Lev
els
13-1
6), P
erm
anen
t 4
00
512
5
TOTA
L43
244
10.2
279
64.6
Tabl
e 6.
1: T
otal
num
ber o
f em
ploy
ees
(incl
udin
g em
ploy
ees
with
dis
abili
ties)
per
occ
upat
ion
cate
gory
(sAs
CO)
OCCu
PATI
OnAl
CAT
eGOR
Ies
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e, In
DIAn
MAl
e,
TOTA
l Bl
ACKs
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Legi
slat
ors,
sen
ior o
ffic
ials
and
man
ager
s,
Perm
anen
t 2
12
52
43
07
317
Pro
fess
iona
ls, P
erm
anen
t 29
41
343
133
218
863
Tech
nici
ans
and
asso
ciat
e pr
ofes
sion
als
180
220
115
01
166
43
Cle
rks,
Per
man
ent
832
085
615
213
016
553
308
Ser
vice
and
sal
es w
orke
rs, P
erm
anen
t 0
00
02
10
01
03
Ele
men
tary
occ
upat
ions
, Per
man
ent
00
00
01
00
10
1
TOTA
L13
27
514
414
186
193
208
7043
5
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e, In
DIAn
MAl
e,
TOTA
l Bl
ACKs
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Em
ploy
ees
with
dis
abili
ties
31
04
10
00
03
8
Tabl
e 6.
2: T
otal
num
ber o
f em
ploy
ees
(incl
udin
g em
ploy
ees
with
dis
abili
ties)
per
occ
upat
iona
l ban
dOC
CuPA
TIOn
Al B
AnDs
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e,
InDI
AnM
Ale,
TO
TAl
BlAC
Ks
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Top
Man
agem
ent,
Perm
anen
t 1
10
21
00
00
03
Sen
ior M
anag
emen
t, Pe
rman
ent
31
26
13
30
63
16
Pro
fess
iona
lly q
ualif
ied
and
expe
rienc
ed s
peci
alis
ts
and
mid
-man
agem
ent,
Perm
anen
t 25
32
304
132
116
1161
Ski
lled
tech
nica
l and
aca
dem
ical
ly q
ualif
ied
wor
kers
, ju
nior
man
agem
ent,
supe
rvis
ors,
fore
men
, Per
man
ent
962
199
816
513
218
056
343
Sem
i-ski
lled
and
disc
retio
nary
dec
isio
n m
akin
g,
Perm
anen
t 7
00
70
41
05
012
71CIPRO Annual Report 2008/09
OCCu
PATI
OnAl
BAn
DsM
Ale,
AF
RICA
nM
Ale,
CO
lOuR
eDM
Ale,
In
DIAn
MAl
e,
TOTA
l Bl
ACKs
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Uns
kille
d an
d de
fined
dec
isio
n m
akin
g, P
erm
anen
t 0
00
00
10
01
01
Con
tract
1
00
12
10
01
15
TOTA
L13
37
514
516
187
193
209
7144
1
Tabl
e 6.
3: R
ecru
itmen
tOC
CuPA
TIOn
Al B
AnDs
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e,
InDI
AnM
Ale,
TO
TAl
BlAC
Ks
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Top
Man
agem
ent,
Perm
anen
t 1
00
10
00
00
01
Sen
ior M
anag
emen
t, Pe
rman
ent
00
00
01
00
11
2
Pro
fess
iona
lly q
ualif
ied
and
expe
rienc
ed s
peci
alis
ts
and
mid
-man
agem
ent,
Perm
anen
t 3
01
40
30
03
07
Ski
lled
tech
nica
l and
aca
dem
ical
ly q
ualif
ied
wor
kers
, ju
nior
man
agem
ent,
supe
rvis
ors,
fore
men
, Per
man
ent
90
09
06
10
71
17
Sem
i-ski
lled
and
disc
retio
nary
dec
isio
n m
akin
g,
Perm
anen
t 0
00
00
00
00
00
Uns
kille
d an
d de
fined
dec
isio
n m
akin
g, P
erm
anen
t 0
00
00
10
01
01
TOTA
L13
01
140
111
012
228
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e,
InDI
AnM
Ale,
TO
TAl
BlAC
Ks
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Em
ploy
ees
with
dis
abili
ties
00
00
00
00
00
0
72 CIPRO Annual Report 2008/09 73CIPRO Annual Report 2008/09
T abl
e 6.
4: P
rom
otio
nsOC
CuPA
TIOn
Al B
AnDs
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e,
InDI
AnM
Ale,
TO
TAl
BlAC
Ks
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Top
Man
agem
ent,
Perm
anen
t 0
00
01
00
00
01
Sen
ior M
anag
emen
t, Pe
rman
ent
00
33
23
10
42
11
Pro
fess
iona
lly q
ualif
ied
and
expe
rienc
ed s
peci
alis
ts a
nd
mid
-man
agem
ent,
Perm
anen
t 23
20
254
101
011
1050
Ski
lled
tech
nica
l and
aca
dem
ical
ly q
ualif
ied
wor
kers
, ju
nior
man
agem
ent,
supe
rvis
ors,
fore
men
, Per
man
ent
601
162
314
18
014
934
248
Sem
i-ski
lled
and
disc
retio
nary
dec
isio
n m
akin
g,
Perm
anen
t 4
00
40
31
04
08
Con
tract
(Top
Man
agem
ent),
Per
man
ent
11
02
00
00
01
3
Con
tract
(Sen
ior M
anag
emen
t), P
erm
anen
t 0
00
00
02
02
02
TOTA
L88
44
9610
157
130
170
4732
3
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e,
InDI
AnM
Ale,
TO
TAl
BlAC
Ks
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Em
ploy
ees
with
dis
abili
ties
11
02
00
00
02
4
Tabl
e 6.
5: T
erm
inat
ions
OC
CuPA
TIOn
Al B
AnDs
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e,
InDI
AnM
Ale,
TO
TAl
BlAC
Ks
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Sen
ior M
anag
emen
t, Pe
rman
ent
10
01
00
10
10
2
Pro
fess
iona
lly q
ualif
ied
and
expe
rienc
ed s
peci
alis
ts a
nd
mid
-man
agem
ent,
Perm
anen
t 5
01
61
20
02
09
Ski
lled
tech
nica
l and
aca
dem
ical
ly q
ualif
ied
wor
kers
, ju
nior
man
agem
ent,
supe
rvis
ors,
fore
men
, Per
man
ent
50
05
04
00
44
13
Sem
i-ski
lled
and
disc
retio
nary
dec
isio
n m
akin
g,
Perm
anen
t 0
00
00
00
00
00
Con
tract
(Pro
fess
iona
lly q
ualif
ied)
, Per
man
ent
20
00
00
00
00
0
Con
tract
(Ski
lled
tech
nica
l), P
erm
anen
t 2
00
00
00
00
00
TOTA
L15
01
121
61
07
424
72 CIPRO Annual Report 2008/09 73CIPRO Annual Report 2008/09
MAl
e,
AFRI
CAn
MAl
e,
COlO
uReD
MAl
e,
InDI
AnM
Ale,
TO
TAl
BlAC
Ks
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Em
ploy
ees
with
dis
abili
ties
00
00
00
00
00
0
Tabl
e 6.
6: D
isci
plin
ary
actio
nDI
sCIP
lInA
RY A
CTIO
nM
Ale,
AF
RICA
nM
Ale,
CO
lOuR
eDM
Ale,
In
DIAn
MAl
e,
TOTA
l Bl
ACKs
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
lnO
T AV
AIlA
Ble
TOTA
L3
10
41
40
00
09
0
Tabl
e 6.
7: s
kills
dev
elop
men
tOC
CuPA
TIOn
Al C
ATeG
ORIe
sM
Ale,
AF
RICA
nM
Ale,
CO
lOuR
eDM
Ale,
In
DIAn
MAl
e,
TOTA
l Bl
ACKs
MAl
e,
WHI
TeFe
MAl
e,
AFRI
CAn
FeM
Ale,
CO
lOuR
eDFe
MAl
e,
InDI
AnFe
MAl
e,
TOTA
l Bl
ACKs
FeM
Ale,
W
HITe
TOTA
l
Legi
slat
ors,
Sen
ior O
ffic
ials
and
Man
ager
s 1
11
31
26
08
113
Pro
fess
iona
ls
4413
461
198
14
1345
138
Tech
nici
ans
and
Ass
ocia
te P
rofe
ssio
nals
33
00
332
287
540
782
Cle
rks
635
068
413
57
014
237
251
Ser
vice
and
Sal
es W
orke
rs
00
00
00
00
00
0
Ski
lled
Agr
icul
ture
and
Fis
hery
Wor
kers
0
00
00
00
00
00
Cra
ft a
nd re
late
d Tr
ades
Wor
kers
0
00
00
00
00
00
Pla
nt a
nd M
achi
ne O
pera
tors
and
Ass
embl
ers
00
00
00
00
00
0
Ele
men
tary
Occ
upat
ions
0
00
00
00
00
00
TOTA
L 14
119
516
526
173
219
203
9048
4
Em
ploy
ees
with
dis
abili
ties
21
03
10
00
02
6
74 CIPRO Annual Report 2008/09 75CIPRO Annual Report 2008/09
Tabl
e 7.
1: P
erfo
rman
ce R
ewar
ds b
y Ra
ce, G
ende
r and
Dis
abili
tyDe
MOG
RAP
HICs
nuM
BeR
OF B
eneF
ICIA
RIes
TOTA
l eM
PlOY
Men
TPe
RCen
TAGe
OF
TOTA
l eM
PlOY
Men
TCO
sT (R
’000
)AV
eRAG
e CO
sT P
eR
Bene
FICI
ARY
(R)
Afri
can,
Fem
ale
4618
624
.73
R 4
92,8
05.5
3R
10,
713.
16
Afri
can,
Mal
e 23
132
17.4
2R
301
,149
.47
R 1
3,09
3.46
Asi
an, F
emal
e 0
30
0R
0.0
0
Asi
an, M
ale
15
20R
45,
738.
84R
45,
738.
84
Col
oure
d, F
emal
e 5
1926
.32
R 7
9,62
6.87
R 1
5,92
5.37
Col
oure
d, M
ale
17
14.2
9R
9,4
00.0
8R
9,4
00.0
8
Tota
l Bla
cks,
Fem
ale
5120
751
.05
5724
32.4
R 1
1,22
4.16
Tota
l Bla
cks,
Mal
e 25
144
51.7
1R
356
,288
.39
R 1
4,25
1.54
Whi
te, F
emal
e 26
7037
.14
R 2
98,9
00.1
4R
11,
496.
16
Whi
te, M
ale
214
14.2
9R
35,
070.
24R
17,
535.
12
Em
ploy
ees
with
a d
isab
ility
0
80
00
TOTA
L 10
443
515
4.19
R 1
,262
,691
.17
R 1
2,14
1.26
Tabl
e 7.
2: P
erfo
rman
ce R
ewar
ds b
y sa
lary
Ban
d fo
r Per
sonn
el b
elow
sen
ior M
anag
emen
t ser
vice
sAlA
RY B
AnD
nuM
BeR
OF B
eneF
ICIA
RIes
TOTA
l eM
PlOY
Men
TPe
RCen
TAGe
OF
TOTA
l eM
PlOY
Men
TCO
sT (R
’000
)AV
eRAG
e CO
sT P
eR
Bene
FICI
ARY
(R)
Low
er s
kille
d (L
evel
s 1-
2)
11
100
R 7
,645
.92
R 7
,645
.92
Ski
lled
(Lev
els
3-5)
3
1323
.1R
20,
976.
92R
6,9
92.3
1
Hig
hly
skill
ed p
rodu
ctio
n (L
evel
s 6-
8)
8232
725
.07
R 7
77,4
88.0
7R
9,6
07.2
4
Hig
hly
skill
ed s
uper
visi
on
(Lev
els
9-12
) 15
7619
.74
R 3
24,0
06.4
2R
19,
741.
84
Con
tract
(Lev
els
9-12
) 0
10
0 0
Perio
dica
l Rem
uner
atio
n 0
00
0 0
TOTA
L10
141
716
7.91
R 1
,130
,117
.33
R 1
1,18
9.28
74 CIPRO Annual Report 2008/09 75CIPRO Annual Report 2008/09
Tabl
e 7.
4: P
erfo
rman
ce-r
elat
ed R
ewar
ds (C
ash
Bonu
s) b
y sa
lary
Ban
d fo
r sen
ior M
anag
emen
t ser
vice
sMs
BAnD
nuM
BeR
OF
Bene
FICI
ARIe
sTO
TAl
eMPl
OYM
enT
PeRC
enTA
Ge O
F TO
TAl
eMPl
OYM
enT
COsT
(R’0
00)
AVeR
AGe
COsT
PeR
Be
neFI
CIAR
Y (R
)%
OF
sMs
WAG
e BI
llPe
RsOn
nel
COsT
sM
s (R
’000
)
Ban
d A
3
1323
.113
2,57
3.84
R 4
4,19
1.28
R 8
1,70
0.35
R 8
,170
,035
.00
Ban
d B
0
30
00
R 2
4,27
2.10
R 2
,427
,210
.00
Ban
d C
0
20
00
R 1
8,98
6.31
R 1
,898
,631
.00
Ban
d D
0
10
00
R 1
2,77
3.79
R 1
,277
,379
.00
TOTA
L3
1915
.8R
132
,573
.84
R 4
4,19
1.28
R 1
37,7
32.5
5R
13,
773,
255.
00
sMs
BAnD
nuM
BeR
OF
Bene
FICI
ARIe
sTO
TAl
eMPl
OYM
enT
PeRC
enTA
Ge O
F TO
TAl
eMPl
OYM
enT
COsT
(R’0
00)
AVeR
AGe
COsT
PeR
Be
neFI
CIAR
Y (R
)%
OF
sMs
WAG
e BI
llPe
RsOn
nel
COsT
sM
s (R
’000
)
Ban
d A
3
1323
.113
2,57
3.84
R 4
4,19
1.28
R 8
1,70
0.35
R 8
,170
,035
.00
Ban
d B
0
30
00
R 2
4,27
2.10
R 2
,427
,210
.00
Ban
d C
0
20
00
R 1
8,98
6.31
R 1
,898
,631
.00
Ban
d D
0
10
00
R 1
2,77
3.79
R 1
,277
,379
.00
TOTA
L3
1915
.8R
132
,573
.84
R 4
4,19
1.28
R 1
37,7
32.5
5R
13,
773,
255.
00
76 CIPRO Annual Report 2008/09 77CIPRO Annual Report 2008/09
ABBReVIATIOns AnD ACROnYMs
ABBReVIATIOn DesCRIPTIOnARIPO African Regional Industrial Property Organisation
BRMC Business Relations, Marketing and Communication
BUSA Business Unity South Africa
CAN Change Agent Network
CAR Compliance, Audit and Risk
CC Close Corporation
CCB Change Control Board
CCRD Consumer and Corporate Regulatory Division
CEO Chief Executive Officer
CFO Chief Financial Officer
CET CIPRO Executive Team
CHAMSA Chambers of Commerce and Industry South Africa
CIPRO Companies and Intellectual Property Registration Office
CIU Customer Interface Unit
CMT CIPRO Management Team
COTII Council of Trade and Industry Institutions
COO Chief Operating Officer
CPI Consumer Price Index
CPD Continued Professional Development
CRF Corporate Registers Forum
CRM Customer Relations Management
CTP CIPRO Transition Programme
DEDT Department of Economic Development and Tourism
DDR Deregistered Directors’ Register
DPSA Department of Public Service and Administration
DPW Department of Public Works
EA Enterprise Architecture
EBI Ekurhuleni Business Initiative
ECDC Eastern Cape Development Corporation
EE Employment Equity
ECM Enterprise Content Management
ENE Estimates of National Expenditure
EPO European Patent Office
ICT Information and Communication Technology
IHR In-house Registry
IP Intellectual Property
ITIL IT Infrastructure Library
JICA Japan International Cooperation Agency
LED Local Economic Development
LIBSA Limpopo Business Support Agency
LIMDEV Limpopo Economic Development Enterprise
MISS Minimum Information Security Standards
MTREF Medium-term Revenue and Expenditure Framework
NAFCOC National African Federation Chamber of Commerce
NEPAD New Partnership for Africa’s Development
OCIPE Office of Companies and Intellectual Property Enforcement
OHIM Office for Harmonisation of International Markets
OPBDC Off-site Paper-based Disclosure Centre
PCT Patent Cooperation Treaty
76 CIPRO Annual Report 2008/09 77CIPRO Annual Report 2008/09
ABBReVIATIOn DesCRIPTIOnPDA Performance Development Assessment
PDE Performance Development and Evaluation
PFMA Public Finance Management Act
PILIR Policy on Incapacity Leave and Ill-health Retirement
PM Project Management
PMO Project Management Office
PoE Proof of Evidence
PRC Project Review Committee
PSETA Public Service SETA
PWC PricewaterhouseCoopers
QMS Quality Management System
R&D Research and Development
RFQ Request for Quotation
SADC Southern African Development Community
SAITEX South African International Trade Exhibition
SAPO South African Post Office
SCM Supply Chain Management
SCP Standing Committee on Patent Law
SCOPA Standing Committee on Public Accounts
SEDA Small Enterprise Development Agency
SLA Service Level Agreement
SP Service Provider
SS Strategic Support Division
The dti The Department of Trade and Industry
TO Temporary Officials
TQM Total Quality Management
VCT Voluntary Counseling and Testing
WIPO World Intellectual Property Organisation
ADDRess AnD COnTACT DeTAIls
Business addressThe dti Campus Block F77 Meintjies StreetSunnyside Pretoria0022
Postal address for cooperativesPrivate Bag X237Pretoria0001
Postal address for intellectual propertyPrivate Bag X400Pretoria0001
Customer contact centre0861 843 384
78 CIPRO Annual Report 2008/09 79CIPRO Annual Report 2008/09
BusI
ness
PlA
n Re
PORT
InG
MAT
RIx
(OPe
RAT
IOns
)
An
nexu
Re A
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
OFFe
RInG
s.
1CI
PRO
PROD
uCTs
& s
eRVI
Ces.
1.1
Of
fice
of th
e CO
O
I
ntel
lect
ual P
rope
rty,
Com
pani
es a
nd C
lose
Cor
pora
tions
, Co-
oper
ativ
es
Reg
istra
tion
serv
ices
.P
rodu
ctio
n di
visi
ons
effe
ctiv
ely
man
aged
.M
onth
ly s
tatis
tics,
tu
rnar
ound
tim
es,
back
logs
.
M
onth
ly s
tatis
tics
are
subm
itted
to th
e C
OO
. Tur
naro
und
times
and
bac
klog
s ar
e ad
dres
sed
in m
onth
ly re
port
s to
the
CE
T.
1.1
.1In
telle
ctua
l Pro
pert
y (IP
)
1)N
ew T
rade
Mar
ks
Eff
icie
nt a
dmin
istra
tion
of th
e pr
oces
s an
d vo
lum
es o
f the
Tr
ade
Mar
ks.
Pro
ject
ion
for c
omin
g ye
ar:
- Vol
ume
= 3
2, 0
00.
Tren
d in
Tra
de
Mar
ks
8 00
0 pe
r qua
rter
.To
tal f
or y
ear i
s 28
, 671
. The
targ
et fo
r th
e ye
ar w
as 3
2, 0
00, m
eani
ng th
at th
e ta
rget
was
mis
sed
by 1
0.4%
.
Due
to th
e ec
onom
ic c
redi
t cru
nch
the
orga
nisa
tion
expe
rienc
ed a
dec
reas
e in
th
e re
gist
ratio
n of
new
Tra
de M
arks
. New
pr
oduc
ts a
nd n
ew b
usin
esse
s re
quire
ne
w T
rade
Mar
ks. I
f the
re a
re fe
wer
new
pr
oduc
ts a
nd n
ew b
usin
esse
s th
ere
will
be
few
er T
rade
Mar
ks. I
n ad
ditio
n, T
rade
M
ark
owne
rs n
ow c
hoos
e th
eir t
errit
orie
s w
here
they
wis
h to
pro
tect
mor
e ca
refu
lly
and
only
lodg
e in
the
coun
tries
they
re
ally
nee
d as
Tra
de M
ark
prot
ectio
n is
ex
pens
ive.
2)N
ew p
aten
ts.
Eff
icie
nt a
dmin
istra
tion
of
the
proc
ess
and
volu
mes
of
pat
ents
. P
roje
ctio
n fo
r co
min
g ye
ar:
- Vol
ume
= 1
2, 0
00- G
row
th =
est
imat
ed to
4.
35%
.
Tren
d in
pat
ents
.3,
000
per
qu
arte
r.Th
e to
tal f
or y
ear i
s 10
, 191
. The
targ
et
for t
he y
ear w
as 1
2, 0
00, m
eani
ng th
at
the
targ
et w
as m
isse
d by
15%
.
The
decl
ine
is d
ue to
the
econ
omic
cre
dit
crun
ch.
3)N
ew d
esig
ns.
Eff
icie
nt a
dmin
istra
tion
of
the
proc
ess
and
volu
mes
of
des
igns
. P
roje
ctio
n fo
r co
min
g ye
ar:
- Vol
ume
= 2
, 200
- Gro
wth
= e
stim
ated
to 1
0%.
Tren
d in
des
igns
.55
0 pe
r qua
rter
.Th
e to
tal f
or th
e ye
ar w
as 1
, 952
. The
ta
rget
for t
he y
ear w
as 2
, 200
whi
ch
mea
ns th
at th
e ta
rget
was
mis
sed
by
11.3
%
The
decl
ine
is d
ue to
the
econ
omic
cre
dit
crun
ch.
78 CIPRO Annual Report 2008/09 79CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
4)N
ew c
opyr
ight
in fi
lms.
Eff
icie
nt a
dmin
istra
tion
of
the
proc
ess
and
volu
mes
of
appl
icat
ions
. P
roje
ctio
n fo
r co
min
g ye
ar:
Volu
me
= 1
00
Tren
d in
cop
yrig
ht.
25 p
er q
uart
er.
The
tota
l for
the
year
was
51.
The
targ
et
for t
he y
ear w
as 1
00, m
eani
ng th
at th
e ta
rget
was
mis
sed
by 4
9%.
Alth
ough
it is
a re
gula
ted
envi
ronm
ent,
non-
com
plia
nce
from
cop
yrig
ht o
wne
rs
mig
ht, a
part
from
the
econ
omic
do
wnt
urn,
als
o ha
ve c
ontri
bute
d to
the
decl
ine,
as
they
are
not
all
awar
e of
thei
r rig
hts.
5)N
ew p
opyr
ight
in c
olle
ctin
g so
ciet
ies.
Eff
icie
nt a
dmin
istra
tion
of
the
proc
ess
and
volu
mes
of
app
licat
ions
. P
roje
ctio
n fo
r com
ing
year
can
not b
e qu
antif
ied
due
to n
atur
e of
the
serv
ice
rend
ered
.
Rep
orts
on
asse
ssm
ent f
or
com
plia
nce.
Deg
ree
of
com
plia
nce
to
non-
com
plia
nces
.
- The
num
ber o
f non
-com
plia
nces
co
rrec
ted.
- A
ccre
dite
d C
olle
ctin
g S
ocie
ties
have
pu
blis
hed
tarif
fs fo
r pay
men
t of r
oyal
ties
to u
sers
for l
icen
sing
pur
pose
s.- R
egul
atio
ns o
n co
llect
ive
man
agem
ent
wer
e ef
fect
ivel
y im
plem
ente
d.
Reg
ulat
ions
rece
ntly
pro
mul
gate
d. N
on-
com
plia
nces
stil
l nee
d to
be
popu
late
d in
to th
e re
port
s.
1.1.
2Co
-ope
rativ
es
1)N
ew re
gist
ratio
n of
co-
oper
ativ
es.
All
new
app
licat
ions
re
gist
ered
as
rece
ived
. P
roje
ctio
n fo
r com
ing
year
:- V
olum
e =
3, 9
00- G
row
th =
17%
.
Tren
d in
num
ber
of e
ntiti
es
regi
ster
ed
com
pare
d to
pr
evio
us y
ears
.
Q1
= 1
, 013
Q
2 =
1, 0
13
Q3
= 8
61
Q4
= 1
, 013
.
The
tota
l for
the
year
was
6, 5
04. T
he
targ
et fo
r the
yea
r was
3, 9
00 w
hich
m
eans
55%
abo
ve th
e ta
rget
.Q
1: 3
14 re
ject
ions
Q2:
410
reje
ctio
nsQ
3: 2
98 re
ject
ions
Q4:
252
reje
ctio
ns.
New
regi
stra
tions
exc
eede
d qu
arte
rly
targ
et d
ue to
the
mar
ketin
g in
itiat
ives
un
dert
aken
.Th
e m
ain
reas
ons
for r
ejec
tions
are
:- N
o cu
stom
er c
ode
subm
itted
;- N
o or
sho
rtag
e of
fund
s on
cus
tom
er’s
co
de;
- Inc
ompl
ete
appl
icat
ion
form
s;
- Con
stitu
tion
not c
ompl
ying
with
the
Co-
oper
ativ
es A
ct
1.1.
3Co
mpa
nies
and
Clo
se C
orpo
ratio
ns
1)N
ew c
ompa
ny re
gist
ratio
ns.
Gro
win
g da
taba
se o
f re
gist
ered
bus
ines
ses
and
entit
ies
brou
ght i
nto
the
form
al e
cono
my.
Pro
ject
ion
for c
omin
g ye
ar:
- Vol
ume
= 4
5, 0
00- G
row
th =
6,9
%
Tren
d in
num
ber
of e
ntiti
es
regi
ster
ed
com
pare
d to
pr
evio
us y
ears
.
11, 2
50 p
er
quar
ter.
Tota
l rec
eive
d w
as 2
7, 3
58. T
he ta
rget
for
the
year
was
45,
000
, mea
ning
that
the
targ
et w
as m
isse
d by
39.
2%.
mai
nly
due
to th
e ec
onom
ic c
redi
t cr
unch
. Th
ere
is a
lso
unce
rtai
nty
in te
rms
of n
ew
Com
pani
es B
ill.
Incr
ease
d in
tere
st in
the
CC
as
a bu
sine
ss fo
rm a
s a
resu
lt of
the
corp
orat
e la
w re
form
pro
cess
. Th
e se
t tar
get w
as to
o hi
gh to
be
achi
eved
.
2)N
ew c
lose
cor
pora
tion
regi
stra
tions
.G
row
ing
data
base
of
regi
ster
ed b
usin
esse
s an
d en
titie
s br
ough
t int
o th
e fo
rmal
eco
nom
y. P
roje
ctio
n fo
r com
ing
year
:- V
olum
e =
248
, 000
- Gro
wth
= 8
,6%
Tren
d in
num
ber
of e
ntiti
es
regi
ster
ed
com
pare
d to
pr
evio
us y
ears
.
62, 0
00 p
er
quar
ter.
The
targ
et fo
r the
yea
r was
248
, 000
and
th
e ac
tual
regi
stra
tions
wer
e 26
1, 0
65.
The
targ
et w
as th
eref
ore
achi
eved
and
ex
ceed
ed b
y 5.
2%.
Targ
et e
xcee
ded
due
to a
lot o
f int
eres
t in
the
CC
as
a bu
sine
ss e
ntity
and
as
a re
sult
of th
e co
rpor
ate
law
refo
rm
proc
ess.
Ano
ther
con
tribu
ting
fact
or w
as
the
leve
l of p
ublic
ity it
rece
ived
.
80 CIPRO Annual Report 2008/09 81CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
1.1.
4le
gal a
nd R
egul
ator
y se
rvic
es
1)N
ame
rese
rvat
ions
, app
rova
ls
and
nam
e ob
ject
ions
.E
ffic
ient
adm
inis
tratio
n of
the
grow
ing
data
base
an
d pr
oces
s of
nam
e re
serv
atio
ns.
P
roje
ctio
n fo
r com
ing
year
20
08/0
9- V
olum
e =
456
, 000
- Gro
wth
= 4
,5%
.
Turn
arou
nd
times
and
vo
lum
es o
f nam
e re
serv
atio
ns.
114,
000
per
qu
arte
rP
roje
ctio
n fo
r co
min
g ye
ar
2008
/09.
- The
targ
et fo
r the
yea
r was
456
, 000
an
d th
e ac
tual
num
ber o
f sea
rche
s w
ere
471,
608
, exc
eedi
ng th
e ta
rget
by
3.4%
.- N
ame
appr
oval
s: T
he n
umbe
r of n
ame
appr
oval
s w
as 4
63, 5
41. T
his
is a
2.5
%
incr
ease
from
pre
viou
s ye
ar.
Not
e: N
ame
rese
rvat
ions
refe
r to
the
tota
l pro
cess
of n
ame
sear
ch a
nd n
ame
appr
oval
. - O
bjec
tions
rece
ived
: A
tota
l of 1
, 220
for t
he y
ear.
- Obj
ectio
ns fi
nalis
ed:
A to
tal o
f 1, 3
83 o
bjec
tions
wer
e fin
alis
ed.
- Tur
naro
und
times
at o
ne a
nd a
hal
f w
orki
ng d
ays.
Ther
e is
incr
easi
ng a
war
enes
s of
the
legi
slat
ive
requ
irem
ents
.
2)Lo
dgem
ent o
f ann
ual r
etur
ns
(AR
s) fo
r pub
lic o
mpa
nies
.A
dmin
istra
tion
of lo
dged
vo
lum
es a
nd a
ssoc
iate
d cl
eans
ing
of d
ata
and
dere
gist
ratio
n on
inac
tive
ente
rpris
es.
Pro
ject
ion
for
com
ing
year
: -
Vol
ume
of lo
dgem
ents
=
3, 5
00
- Vol
ume
of a
ssoc
iate
d de
regi
stra
tion
= 4
00
A d
rop
in th
e nu
mbe
r of
annu
al re
turn
s lo
dged
for
publ
ic c
ompa
nies
is b
eing
ex
perie
nced
. Th
is c
an b
e as
crib
ed to
the
ratio
nalis
atio
n of
sub
sidi
ary
com
pani
es a
nd
conv
ersi
ons
to o
ther
lega
l en
titie
s du
e to
the
high
cos
ts
of a
dmin
istra
tion.
Com
plia
nce
leve
ls
and
dere
gist
ratio
n an
d di
strib
utio
n.
Lodg
men
ts: =
87
5 pe
r qua
rter
. D
ereg
istra
tion
=
100
per q
uart
er.
A d
rop
in th
e am
ount
of a
nnua
l re
turn
s lo
dges
for
publ
ic c
ompa
nies
ha
ve b
een
expe
rienc
ed.
The
targ
et fo
r lod
gmen
ts o
f pub
lic
com
pani
es w
as 3
, 500
for t
he y
ear,
actu
al n
umbe
r of l
odgm
ents
is 4
, 318
, ex
ceed
ing
the
targ
et b
y 23
.3%
.
Targ
et a
chie
ved.
Num
ber o
f lod
gmen
ts w
as h
ighe
r tha
n th
e in
tend
ed (a
ntic
ipat
ed) 8
75 p
er
quar
ter.
80 CIPRO Annual Report 2008/09 81CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
3)Lo
dgem
ent o
f ann
ual r
etur
ns
(AR
s) fo
r priv
ate
com
pani
es.
The
gene
ral e
xten
sion
s of
an
nual
retu
rns
for p
rivat
e co
mpa
nies
laps
ed o
n 1s
t Sep
tem
ber 2
007
and
subs
eque
ntly
the
first
bat
ch o
f pr
ivat
e co
mpa
nies
wer
e on
ly
refe
rred
for d
ereg
istra
tion
in
Sep
tem
ber 2
007.
The
refo
re, i
t is
ver
y di
ffic
ult t
o es
timat
e th
e vo
lum
e of
der
egis
tratio
n of
pr
ivat
e co
mpa
nies
. A
ppro
xim
atel
y 60
% o
f pr
ivat
e co
mpa
nies
hav
e no
t co
mpl
ied
in lo
dgin
g th
eir
annu
al re
turn
s an
d th
eref
ore
a hi
gh in
crea
se in
der
egis
tratio
n ca
n be
exp
ecte
d.C
lean
sing
of C
IPR
O d
atab
ase
reco
rd b
y de
regi
stra
tion
of
inac
tive
entit
ies.
In
crea
sed
rest
orat
ion
of
CIP
RO
reco
rds
by a
ctiv
e re
capt
urin
g of
info
rmat
ion
as
corr
ecte
d by
ann
ual r
etur
n up
on lo
dgem
ents
.P
roje
ctio
n fo
r com
ing
year
:- V
olum
e of
lodg
men
ts: =
142,
000
Com
plia
nce
leve
ls
and
dere
gist
ratio
n an
d di
strib
utio
n.
35, 5
00 p
er
quar
ter.
The
targ
et fo
r lod
gem
ents
of p
rivat
e co
mpa
nies
was
142
, 000
for t
he y
ear.
Act
ual n
umbe
r of l
odge
men
ts s
ubm
itted
w
as 1
70, 6
05, e
xcee
ding
the
targ
et b
y 20
.14%
.
Aver
age
of lo
dgem
ents
was
hig
her t
han
the
inte
nded
(ant
icip
ated
) 35,
500
per
qu
arte
r.
82 CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
4)Lo
dgem
ent o
f ann
ual r
etur
ns
(AR
s) fo
r clo
se c
orpo
ratio
ns.
Cle
ansi
ng o
f CIP
RO
dat
abas
e re
cord
s by
der
egis
tratio
n of
in
activ
e en
titie
s In
crea
sed
rest
orat
ion
of
CIP
RO
reco
rds
by a
ctiv
e re
-cap
turin
g of
info
rmat
ion
as
corr
ecte
d by
ann
ual r
etur
ns
upon
lodg
emen
ts.
Pro
ject
ion
for c
omin
g ye
ar:
- Vo
lum
e of
lodg
men
ts =
62
0, 0
00- V
olum
e of
ass
ocia
ted
dere
gist
ratio
n =
60%
of
regi
ster
ed c
lose
cor
pora
tions
.- U
ptak
e of
ann
ual r
etur
ns
for c
lose
cor
pora
tions
is
estim
ated
at 4
0% o
f 155
, 000
(a
s pe
r 10t
h S
epte
mbe
r 200
7)
regi
ster
ed c
lose
cor
pora
tions
.
Com
plia
nce
leve
ls
and
dere
gist
ratio
n an
d di
strib
utio
n.
155,
000
per
qu
arte
r.- I
nten
ded
targ
et fo
r the
lodg
emen
t of
annu
al re
turn
s fo
r clo
se c
orpo
ratio
ns
was
app
licab
le to
qua
rter
s th
ree
and
four
onl
y. A
ctua
l reg
istra
tions
for t
he t
wo
quar
ters
wer
e 66
, 724
. Thi
s w
as 7
8.5%
le
ss th
an th
e in
tend
ed ta
rget
of 3
10, 0
00
over
a p
erio
d of
6 m
onth
s. (P
leas
e no
te
that
this
info
rmat
ion
diff
ers
from
the
4th
Qua
rter
ly re
port
, bec
ause
qua
rter
s 1
and
2 sh
ould
not
t hav
e be
en a
ccou
nted
fo
r in
the
repo
rt).
The
targ
ets
wer
e no
t rea
ched
as
expe
cted
due
to th
e fa
ct th
at th
e m
arke
ting
cam
paig
n is
stil
l in
proc
ess
of
bein
g ro
lled
out i
n to
talit
y.
1.1.
5Co
-ope
rativ
es
1)Lo
dgem
ent o
f ann
ual r
etur
ns
for c
o-op
erat
ives
..A
nnua
l ret
urns
(AR
s) a
vaila
ble
for d
iscl
osur
e.Vo
lum
e re
ceiv
ed w
ithin
180
da
ys o
f end
of c
o-op
erat
ive’
s fin
anci
al y
ear A
R p
roce
ssed
w
ithin
thre
e w
orki
ng d
ays.
Volu
me
of
lodg
emen
ts =
20
0 pe
r qua
rter
.
Ann
ual t
arge
t was
800
and
act
ual
retu
rns
proc
esse
d w
ere
95, a
n un
dera
chie
vem
ent o
f 88.
12%
.
Did
not
reac
h th
e ta
rget
due
to n
on-
com
plia
nce
by c
o-op
erat
ives
. M
arke
ting
of c
o-op
erat
ives
and
ob
ligat
ion
to c
ompl
y
Volu
me
of
asso
ciat
ed
dere
gist
ratio
n =
50
per
qua
rter
.
Ann
ual t
arge
t was
200
, act
ual n
umbe
r of
dere
gist
ratio
n w
as 5
98, e
xcee
ded
targ
et
by 1
94%
.
Exc
eede
d ta
rget
by
194%
.
1.2
ADV
OCAC
Y &
CO
ORDI
nATI
On
1.2.
1CO
Re B
usIn
ess
1.2.
2Of
fice
of th
e Ce
O an
d CO
O, In
telle
ctua
l Pro
pert
y, C
ompa
nies
& C
lose
Cor
pora
tions
, Co-
oper
ativ
es, l
egal
& R
egul
ator
y se
rvic
es, C
usto
mer
ser
vice
s
1)Pa
rtic
ipat
ion
in s
take
hold
er
foru
ms
with
pro
fess
iona
l bo
dies
.
Add
ress
div
isio
n sp
ecifi
c is
sues
obt
aine
d fro
m
feed
back
.
Feed
back
from
st
akeh
olde
rs in
fo
rum
s.
Con
tinuo
us
(Qua
rter
ly).
- IP
Sta
keho
lder
s m
eetin
gs w
ere
held
on
9th
Apr
il 20
08, 1
2th
June
200
8, 3
rd
Sep
tem
ber 2
008
and
11th
Mar
ch 2
009.
- Var
ious
sub
ject
s w
ere
disc
usse
d su
ch
as o
nlin
e bi
lling
, rem
ote
acce
ss, e
tc.
- Cop
ies
of th
e m
inut
es o
f the
mee
ting
are
avai
labl
e fo
r rev
iew
. - O
ngoi
ng p
roce
ss.
83CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
2)B
uild
and
mai
ntai
n st
rate
gic
part
ners
hips
and
re
latio
nshi
ps w
ith c
lient
s an
d st
akeh
olde
rs, b
oth
inte
rnat
iona
l and
nat
iona
l e.g
. E
PO
, WIP
O, O
HIM
, JIC
A,
AR
IPO
, NA
FCO
C, B
US
A,
CH
AM
SA
, SA
PO
, gov
ernm
ent
depa
rtm
ents
, med
ia, B
anki
ng
Cou
ncil,
JS
E, a
nd n
atio
nal
pate
nt o
ffic
es (e
.g. J
apan
, Fr
ance
, Sin
gapo
re, e
tc).
.
- Sha
ring
wor
ksho
ps w
ith
part
ners
.- C
ontri
bute
in d
ecis
ion-
mak
ing
that
impa
cts
on th
e ec
onom
y- P
rovi
de re
gula
r inf
orm
atio
n to
pai
nt a
cor
rect
pic
ture
of
CIP
RO
- Clie
nt u
nder
stan
ding
and
sa
tisfa
ctio
n- O
btai
n im
port
ant i
nfor
mat
ion
from
them
that
will
ass
ist
CIP
RO
.- U
se th
eir o
utle
ts a
s po
ssib
le
dist
ribut
ion
chan
nels
- B
ecom
e a
refe
renc
e m
odel
fo
r SA
DC
, NE
PAD
and
oth
er
Afri
can
coun
tries
- Pro
tect
ion
of IP
righ
ts a
cros
s co
untri
es- E
nter
ing
inte
rnat
iona
l tre
atie
s.
- Mem
bers
hip
as w
ell a
s st
reng
then
ing
our
part
ners
hip
by
sign
ing
SLA
s or
M
OU
s.
- Ran
king
in
com
paris
on to
ot
her s
imila
r of
fices
- Int
egra
ted
sche
dule
s w
ith J
SE
with
pr
ospe
ctus
es
time
tabl
e, in
vie
w
of A
cts
gove
rnin
g ou
r act
iviti
es
- Joi
nt tr
aini
ng
even
ts; a
ttend
m
eetin
gs
and
wor
king
gr
oups
and
be
nchm
arki
ng.
- Con
tinuo
us
mai
nten
ance
of
rela
tions
hips
- Bus
ines
s to
be
invo
lved
whe
re
nece
ssar
y.
- Tra
de M
arks
Div
isio
n ha
d m
eetin
gs
cond
ucte
d w
ith U
SP
TO, A
ustra
lian,
C
hine
se, K
orea
n, In
dian
, Mex
ican
an
d K
enya
n IP
Off
ices
and
Reg
istra
rs
from
Car
ibbe
an re
gion
s to
dis
cuss
co
oper
atio
n ag
reem
ents
and
futu
re
train
ing
need
s.
- Atte
ndan
ce o
f Mad
rid W
orki
ng G
roup
, S
tand
ing
Com
mitt
ee o
n Tr
ade
Mar
ks,
WIP
O G
ener
al A
ssem
blie
s.- T
rain
ing
prov
ided
to s
taff
from
N
amib
ian
offic
e.- A
mee
ting
was
hel
d w
ith th
e M
aste
r’s O
ffic
e to
def
ine
role
s an
d re
spon
sibi
litie
s.
- Com
mitt
ee w
as fo
rmed
with
Nat
iona
l Tr
easu
ry.
- IP
Pat
ents
, Des
igns
and
Cop
yrig
hts
repo
rted
the
follo
win
g ev
ents
:- P
CT
Trai
ning
in K
orea
2-6
th F
ebru
ary
20
09 a
ttend
ed).
- Atte
nded
the
13th
ses
sion
of t
he
Sta
ndin
g C
omm
ittee
on
Pate
nt L
aw
(SC
P) i
n G
enev
a fro
m 2
3-27
th M
arch
20
09.
- Atte
nded
Hig
h Le
vel F
orum
on
IP &
G
loba
l Iss
ues
in B
eijin
g fro
m 3
0-31
st
Mar
ch 2
009
- Pre
sent
atio
n de
liver
ed a
t sem
inar
on
Eco
nom
ic G
row
th a
nd IP
Pro
tect
ion
26-
30th
Jan
uary
200
9 in
Pre
toria
org
anis
ed
by W
IPO
, JIC
A &
DS
T.- P
rese
ntat
ions
giv
en to
a C
hine
se
dele
gatio
n on
8th
Jan
uary
200
9 at
C
IPR
O.
- Pre
sent
atio
ns g
iven
to J
apan
ese.
de
lega
tion
on 2
nd F
ebru
ary
2009
at
CIP
RO
Targ
et a
chie
ved.
MO
U w
ith F
SB
com
pile
d aw
aitin
g ap
prov
al.
84 CIPRO Annual Report 2008/09 85CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
1.2.
3Cu
stom
er s
ervi
ces
1)
Bui
ld re
latio
nshi
ps w
ith:
the
dti
and
othe
r CO
TII
inst
itutio
ns.
- One
-sto
p sh
op;
- Elim
inat
ion
of d
uplic
atio
n;- E
ase
of in
tera
ctio
n;- R
educ
ing
clie
nt’s
frus
tratio
n.
- Cha
nges
in
regi
stra
tion
leve
ls- A
llian
ces
form
alis
ed.
- “t
akin
g dt
i to
the
peop
le”
Q1
= 3
eve
nts
Q2
= 3
eve
nts
Q3
= 3
eve
nts
Q4
= 3
eve
nts.
- R
egul
ar L
iais
on C
omm
ittee
mee
tings
- Im
bizo
s &
exh
ibiti
ons
atte
nded
with
the
dt
i and
oth
er s
take
hold
ers.
- D
ecen
tralis
atio
n ro
ll-ou
t.-
SLA
’s s
igne
d w
ith v
ario
us p
artn
ers
- O
ne p
oint
of e
ntry
est
ablis
hed
- S
ervi
ce d
eliv
ery
plan
was
dra
wn
up.
- CIP
RO
sig
ned
SLA
with
SE
DA
on
29th
M
arch
200
9.
Sho
rtag
e of
Hum
an R
esou
rces
.In
itial
focu
s is
on
dece
ntra
lised
pa
rtne
rshi
ps.
1.2.
4In
telle
ctua
l Pro
pert
y, C
ompa
nies
and
Clo
se C
orpo
ratio
ns, C
o-op
erat
ives
, Cus
tom
er s
ervi
ces
1)
Adm
inis
tratio
n of
Act
ive
Pro
duct
ion
filin
g.P
rodu
ctio
n fil
ing
activ
ely
adm
inis
tere
d.P
rodu
ctio
n fil
ing
adm
inis
tere
d ac
cord
ing
to th
e S
LA.
Con
tinuo
us.
- App
oint
men
t of q
ualit
y as
sure
rs to
m
anag
e th
e in
flow
and
out
flow
of w
ork
from
and
to M
etro
-file
- M
etro
file
SLA
fina
lised
.-
In-h
ouse
regi
stry
was
inve
stig
ated
.-
Sca
nnin
g pr
ojec
t ini
tiate
d in
the
IP u
nit.
Exp
iry
of M
etro
file
con
tract
.S
taff
sho
rtag
e.S
cann
ing
proj
ect a
nd u
p-fro
nt s
cann
ing
proj
ect i
n pr
ogre
ss.
1.2.
5le
gal a
nd R
egul
ator
y se
rvic
es (l
Rs).
1)
Dra
ftin
g re
gula
tions
and
inpu
t to
dra
ftin
g le
gisl
atio
n.A
men
ded
corp
orat
e re
gula
tions
and
IP
regu
latio
ns.
- Ann
ual r
evis
ion
of fe
es
- Tre
asur
y ap
prov
al fo
r any
ch
ange
s in
fees
- F
ollo
win
g Tr
easu
ry a
ppro
val
LRS
to d
raft
am
endm
ents
to
the
regu
latio
ns
conc
erne
d.
- Q4
=
Am
endm
ents
to
regu
latio
ns
conc
erne
d.
- Le
gisl
ativ
e ta
bles
refle
ctin
g cu
rren
t fe
es a
nd p
ropo
sed
amen
dmen
ts to
fees
w
ere
deve
lope
d by
Bus
ines
s.
- LR
S a
nd F
inan
ce D
ivis
ion
met
with
re
pres
enta
tive
from
Nat
iona
l Tre
asur
y w
ith re
gard
to fe
e am
endm
ents
.
One
of t
he c
halle
nges
impa
ctin
g on
the
non-
final
isat
ion
in o
btai
ning
Tre
asur
y ap
prov
al a
nd p
ublis
hing
am
endm
ents
to
the
regu
latio
ns w
as th
e di
ffer
ent f
orm
at.
1.2.
6le
gal a
nd R
egul
ator
y se
rvic
es (l
Rs).
1)
Co
oper
ate
with
CC
RD
- in
put
to c
orpo
rate
law
refo
rm.
Law
refo
rm a
ligne
d w
ith
busi
ness
real
ities
of C
IPR
O.
Fina
lisat
ion
of
draf
t Com
pani
es
Bill
(co
ordi
nate
d by
CC
RD
).
Con
tinuo
us
(CC
RD
is
coor
dina
ting
the
corp
orat
e la
w
refo
rm p
roce
ss).
- Bill
was
put
thro
ugh
all s
tage
s of
Pa
rliam
ent a
nd a
ppro
ved
by P
arlia
men
t.
Pre
side
nt s
igne
d B
ill w
hich
bec
ame
an
Act
.-
Dra
ftin
g of
regu
latio
ns o
f Bill
by
CC
RD
.
Targ
et a
chie
ved.
84 CIPRO Annual Report 2008/09 85CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
1.2.
7le
gal a
nd R
egul
ator
y se
rvic
es.
1)C
oor
dina
ting
revi
sion
of
dele
gatio
ns.
Co
ordi
natin
g re
visi
on
(upg
radi
ng) o
f CIP
RO
de
lega
tions
as
need
ed.
Upd
ated
de
lega
tions
and
de
lega
tions
re
gist
er.
Ann
ual b
y Q
4-
Fina
ncia
l and
pro
cure
men
t del
egat
ions
final
ised
and
sig
ned
by D
G in
Jul
y
20
08.
- D
eleg
atio
ns re
gist
er n
ot in
pla
ce y
et.
Targ
et a
chie
ved.
1.2.
8le
gal a
nd R
egul
ator
y se
rvic
es
1)
Co-
ordi
natio
n re
visi
on o
f po
licie
s an
d up
datin
g C
IPR
O
Polic
y R
egis
ter.
Co
ordi
natin
g re
visi
on
(upg
radi
ng) o
f CIP
RO
po
licie
s.
Upd
ated
de
lega
tions
and
po
licie
s re
gist
er.
Ann
ual b
y Q
4.
- Le
gal D
ivis
ion
requ
este
d al
l div
isio
ns
in w
ritin
g on
30t
h Ja
nuar
y 20
09 to
revi
ew
polic
ies,
get
app
rova
l and
pro
vide
fe
edba
ck a
nd u
pdat
ed p
olic
ies
to L
egal
D
ivis
ion.
- F
inan
ce a
nd P
rocu
rem
ent d
eleg
atio
ns
upda
ted.
Will
be
final
ised
in A
pril
2009
due
to
vario
us c
ircum
stan
ces.
Fee
dbac
k by
HR
an
d IC
T st
ill o
utst
andi
ng. H
R in
dica
ted
that
they
wer
e st
ill b
usy
with
the
revi
sion
.
1.3
FInA
nCe
& H
uMAn
CAP
ITAl
FIn
AnCe
& H
uMAn
CAP
ITAl
1.3.
1Fi
nanc
e
1)Fi
nanc
ial A
ccou
ntin
g.C
ash
Flow
Man
agem
ent.
Eff
ectiv
e an
d ac
tive
cash
m
anag
emen
t.
Cas
h ba
lanc
es
mai
ntai
ned
at
low
est p
ossi
ble
leve
ls to
ena
ble
oper
atio
ns.
- C
ash-
flow
man
aged
mon
thly.
- Sur
plus
fund
s tra
nsfe
rred
mon
thly
to
CIP
RO
-CP
D.
- C
ash-
flow
pro
ject
ions
don
e m
onth
ly.-
Cas
h in
the
mai
n ba
nk h
as b
een
kept
at
suf
ficie
nt le
vel t
o co
ver t
he o
pera
tiona
l ex
pens
es b
y tra
nsfe
rrin
g th
e su
rplu
ses
into
the
CP
D in
vest
men
t acc
ount
.
The
inve
stm
ent a
ccou
nt b
alan
ce c
ould
be
util
ised
mor
e ef
fect
ivel
y.
Eff
ectiv
e C
redi
tor
Man
agem
ent.
- Tim
e ta
ken
to
pay
supp
liers
- Num
ber o
f co
mpl
aint
s fro
m
supp
liers
in te
rms
of p
aym
ents
.
- Pay
sup
plie
rs
with
in 3
0 da
ys o
f re
ceip
t of i
nvoi
ce.
- No
com
plai
nts
for l
ate
paym
ents
.
- 90%
com
plia
nce
for p
aym
ents
of
invo
ices
.-
Paym
ents
are
pro
cess
ed w
ith in
30
days
with
the
exce
ptio
n of
invo
ices
with
qu
erie
s.
10%
non
com
plia
nce
due
to la
te
subm
issi
on o
f inv
oice
s.
Invo
ices
not
reac
hing
fina
nce
on ti
me
for
proc
essi
ng.
Ens
ure
accu
rate
pay
roll
adm
inis
tratio
n.N
umbe
r and
na
ture
of p
ayro
ll re
late
d qu
erie
s fro
m s
taff
.
Acc
urat
e pa
yrol
l ad
min
istra
tion
thro
ugho
ut th
e ye
ar (q
uerie
s m
inim
al).
- Th
e ov
eral
l num
ber o
f que
ries
redu
ced
for p
ayro
ll re
late
d m
atte
rs. O
nly
two
quer
ies
for g
arni
shee
s fo
r the
per
iod
unde
r rev
iew
.- 9
8% c
orre
ctne
ss in
pay
roll
adm
inis
tratio
n.- 1
00%
cor
rect
ness
in p
ayro
ll ad
min
istra
tion
had
been
ach
ieve
d in
the
4th
quar
ter.
Targ
et a
chie
ved.
Payr
oll p
aym
ents
that
we
pay
thro
ugh
Acc
pac
due
to u
rgen
cy.
86 CIPRO Annual Report 2008/09 87CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Dev
elop
, im
plem
ent a
nd
mai
ntai
n a
syst
em o
f int
erna
l co
ntro
l.
- Unq
ualif
ied
audi
t re
port
- Int
erna
l Aud
it fin
ding
s.
Dev
elop
act
ion
plan
to a
ddre
ss
inte
rnal
and
ex
tern
al a
udit
findi
ngs.
- Act
ion
plan
was
dev
elop
ed a
nd is
re
port
ed o
n to
the
Aud
it C
omm
ittee
on
a qu
arte
rly b
asis
.-
100%
of t
he in
tern
al a
nd e
xter
nal
audi
t fin
ding
s ha
ve b
een
addr
esse
d by
im
plem
entin
g co
rrec
tive
mea
sure
s an
d co
ntro
ls. A
wai
ting
the
AG
’s re
port
.
Targ
et a
chie
ved.
Und
erst
andi
ng th
e im
port
ance
of i
nter
nal
cont
rols
by
colle
ague
s.
1.3
FInA
nCe
& H
uMAn
CAP
ITAl
FIn
AnCe
& H
uMAn
CAP
ITAl
con
tinue
d
1.3.
1Fi
nanc
e
Pre
pare
ann
ual f
inan
cial
st
atem
ents
.- C
ompi
le
finan
cial
st
atem
ents
ac
cord
ing
to le
gisl
ativ
e fra
mew
ork.
- Co-
ordi
natio
n of
ext
erna
l aud
it ac
tiviti
es.
Dev
elop
and
m
anag
e th
e an
nual
aud
it pl
an.
- Ann
ual f
inan
cial
sta
tem
ents
wer
e pr
epar
ed fo
r end
Mar
ch 2
008.
- Fi
nanc
e ha
s de
velo
ped
an a
udit
actio
n pl
an a
nd h
as a
yea
r end
wor
king
file
.
The
finan
cial
s ar
e du
e on
31s
t May
200
8.
2)
Man
agem
ent a
ccou
ntin
g.
Co-
ordi
nate
the
prep
arat
ion
of th
e bu
dget
.A
ccur
acy
of
budg
et.
- Com
pile
bud
get
acco
rdin
g to
app
rove
d tim
efra
me.
- Q
4: R
evis
ion
of
Fee
stru
ctur
e .
- B
udge
t com
pile
d.-
Nat
iona
l exp
endi
ture
sub
mitt
ed to
the
dti
on 2
7th
Nov
embe
r 200
8.
- R
evis
ion
of fe
e st
ruct
ure
in p
rogr
ess.
- 200
9/10
div
isio
nal b
udge
t allo
catio
ns
appr
oved
by
CE
T on
13t
h M
arch
200
9.-
Task
team
est
ablis
hed
for t
he re
visi
on
of th
e fe
e st
ruct
ure.
Fina
nce
to g
ive
inpu
t as
and
whe
n re
ques
ted.
Mon
itor s
pend
ing.
Act
ual e
xpen
ditu
re
vs. b
udge
ted
expe
nditu
re.
- Mon
thly
re
port
ing
to
man
agem
ent
on s
pend
ing
perfo
rman
ce.
- N
o ov
ersp
endi
ng.
- Mon
thly
repo
rtin
g ex
ecut
ed- M
onth
ly
varia
nce
repo
rts
deve
lope
d.
- No
over
-spe
ndin
g.- A
ctua
l exp
endi
ture
for t
he p
erio
d
200
8/09
am
ount
s to
66%
of t
he
budg
et.
- Hig
h un
der-
spen
ding
esp
ecia
lly o
n sp
ecia
l pro
ject
s du
e to
lack
of a
ppro
ved
busi
ness
pla
ns.
- The
reas
ons
for t
he u
nder
exp
endi
ture
ar
e du
e to
lack
of i
mpl
emen
tatio
n of
sp
ecia
l pro
ject
s.
86 CIPRO Annual Report 2008/09 87CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Pre
pare
mon
thly
, qua
rter
ly
and
annu
al E
stim
ates
of
Nat
iona
l Exp
endi
ture
(EN
E)
repo
rts
for t
he d
ti an
d N
atio
nal T
reas
ury.
Tim
elin
ess
and
accu
racy
of
mon
thly
, qua
rter
ly
and
annu
al
repo
rts.
- Ava
ilabi
lity
of
repo
rts
befo
re
the
15th
of e
ach
mon
th.
- A
nnua
l rep
orts
on
tim
e as
per
le
gal f
ram
ewor
k.- Q
uart
erly
repo
rts
on ti
me.
- R
epor
ts c
ompi
led
with
in ti
mef
ram
e.-
200
9 E
stim
ates
of N
atio
nal
Exp
endi
ture
sub
mitt
ed to
the
dti
on 2
7th
Nov
embe
r 200
8.
- M
onth
ly In
Yea
r Mon
itorin
g re
port
s w
ere
com
pile
d an
d su
bmitt
ed to
the
dti
befo
re th
e 15
th o
f eve
ry m
onth
.-
All
quar
terly
repo
rts
are
on ti
me.
Targ
et a
chie
ved.
Ens
ure
reve
nue
is c
ompl
ete
and
accu
rate
.M
onth
ly re
cord
ing
and
reco
ncili
atio
n of
reve
nue
in th
e fin
anci
al s
yste
m.
- Mon
thly
re
conc
iliat
ions
- Mon
thly
re
port
ing
on th
e ac
tual
reve
nue
perfo
rman
ce
agai
nst b
udge
t.
- M
onth
ly re
conc
iliat
ions
don
e- M
onth
ly re
port
s on
the
actu
al re
venu
e pe
rform
ance
aga
inst
bud
get w
ere
com
pile
d.- T
he in
com
e re
ceiv
ed in
the
Adv
ance
ac
coun
t was
revi
ewed
and
ana
lyse
d fo
r ac
cura
cy a
nd c
ompl
eten
ess.
Tar
get a
chie
ved.
Red
uce
unal
loca
ted
inco
me.
Volu
me
of
unal
loca
ted
inco
me.
Red
uce
unal
loca
ted
amou
nt b
y at
leas
t 25
%.
- Una
lloca
ted
inco
me
acco
unt h
as b
een
redu
ced
by R
331,
650
.70
(42.
55%
). - T
he u
nallo
cate
d de
posi
ts a
ccou
nt w
as
revi
ewed
and
ana
lyse
d fo
r acc
urac
y an
d co
mpl
eten
ess.
Targ
et a
chie
ved.
The
curr
ent s
yste
m is
not
des
igne
d to
re
cogn
ise
trans
actio
ns fr
om b
anks
oth
er
than
AB
SA
whi
ch is
CIP
RO
’s m
ain
bank
ac
coun
t.Th
e cu
rren
t sys
tem
can
not a
lloca
te
amou
nts
auto
mat
ical
ly.
3)
Sup
ply
Cha
in M
anag
emen
t (S
CM
).
Upd
ate
SC
M p
olic
y,
dele
gatio
ns a
nd p
roce
dure
s.
- A
dopt
ion
and
impl
emen
tatio
n of
con
sist
ent
legi
slat
ive
and
polic
y fra
mew
ork.
- T
rain
line
m
anag
ers
on
SC
M p
olic
y,
dele
gatio
ns a
nd
proc
edur
es.
- Q1:
Sup
plie
r da
taba
se to
be
upda
ted
- Q2:
Pol
icy
and
pr
oced
ure
man
ual
to b
e re
view
ed- Q
1 –
Q4:
1
Trai
ning
ses
sion
pe
r qua
rter
.
- S
uppl
ier d
atab
ase
upda
ted.
- Tr
aini
ng s
essi
on c
ompl
eted
.-
Polic
y re
view
com
plet
e.-
Dur
ing
the
repo
rtin
g pe
riod
train
ing
was
pro
vide
d to
var
ious
div
isio
ns o
f C
IPR
O o
n a
one
on o
ne b
asis
.- T
he S
uppl
y C
hain
Man
agem
ent a
nd
Fixe
d A
sset
Pol
icie
s w
ere
revi
ewed
aga
in
in J
anua
ry 2
009
and
appr
oved
on
the
17th
Mar
ch 2
009.
-
A to
tal o
f 88
pros
pect
ive
supp
liers
w
ere
capt
ured
on
the
supp
lier’s
da
taba
se fo
r var
ious
com
mod
ities
. -
Dur
ing
the
perio
d un
der r
evie
w o
ffic
ials
fro
m v
ario
us d
ivis
ions
wer
e in
duct
ed o
n an
ad
hoc
basi
s in
to th
e de
velo
pmen
t of
term
s of
refe
renc
e an
d sp
ecifi
catio
ns.
Targ
et a
chie
ved.
Polic
ies
to b
e re
view
ed o
nce
per a
nnum
to
ens
ure
that
no
non-
valid
regi
ster
ed
supp
liers
are
not
cap
ture
d on
the
supp
liers
dat
abas
e,G
roup
trai
ning
ses
sion
s w
ere
not
cond
ucte
d du
e to
fina
ncia
l yea
r-en
d pr
oces
ses.
88 CIPRO Annual Report 2008/09 89CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Pro
vide
pro
cure
men
t sup
port
to
the
orga
nisa
tion.
Sat
isfie
d le
vel
of c
usto
mer
s (in
tern
al –
C
IPR
O).
- Q1,
Dev
elop
cu
stom
er s
urve
y- Q
2, C
ondu
ct
cust
omer
sur
vey
and
deve
lop
actio
n pl
ans
for
impr
oved
ser
vice
de
liver
y.- Q
2, Q
4 =
Impr
ove
proc
urem
ent
proc
ess
by
elim
inat
ing
non-
valu
e ad
ding
ac
tiviti
es.
- Th
e in
tern
al c
usto
mer
sur
vey
has
not b
een
deve
lope
d an
d co
uld
not b
e co
nduc
ted.
-
Sen
ior m
anag
ers
prov
ided
hel
p-de
sk
serv
ices
to in
tern
al b
usin
ess
units
from
th
e 16
th M
arch
200
9 up
to th
e 31
st
Mar
ch 2
009
betw
een
08h3
0 an
d 10
h30.
- S
enio
r Man
ager
: Sup
ply
Cha
in
Man
agem
ent h
ad d
evel
oped
P
rocu
rem
ent P
lans
and
sub
mitt
ed to
va
rious
div
isio
ns fo
r com
plet
ions
, whi
ch
will
ass
ist U
nits
/Div
isio
ns to
iden
tify
proc
urem
ent n
eeds
for t
he 2
009/
10
finan
cial
yea
r.
Gui
delin
es o
n ho
w to
dev
elop
the
cust
omer
sur
vey
are
curr
ently
bei
ng
deve
lope
d.
The
SC
M u
nit w
as b
usy
with
the
prep
arat
ion
of fi
nanc
ial y
ear-
end
activ
ities
incl
udin
g as
sets
ver
ifica
tion.
The
SC
M w
ill d
iscu
ss p
rocu
rem
ent p
lans
w
ith e
ach
divi
sion
dur
ing
Qua
rter
1 o
f the
20
09/1
0 fin
anci
al y
ear.
Ens
ure
that
all
vend
ors
regi
ster
ed o
n th
e su
pplie
r da
taba
se a
re v
alid
sup
plie
rs
and
are
regi
ster
ed fo
r VAT
.
Valid
ity o
f su
pplie
rs.
- Q1:
Sup
plie
r da
taba
se to
be
upda
ted.
- All
supp
liers
us
ed a
re
valid
ated
aga
inst
N
atio
nal T
reas
ury
data
base
.
- S
uppl
ier d
atab
ase
upda
ted
- All
supp
liers
hav
e va
lid ta
x cl
eara
nce
cert
ifica
tes
and
are
valid
ated
aga
inst
the
Nat
iona
l Tre
asur
y’s
‘Res
trict
ed S
uppl
iers
D
atab
ase’
on
a re
gula
r bas
is to
che
ck
whe
ther
sup
plie
rs a
re n
ot re
stric
ted
to d
o bu
sine
ss w
ith g
over
nmen
t dep
artm
ents
.
Targ
et a
chie
ved.
Ens
ure
that
inve
ntor
y is
sa
fegu
arde
d an
d ac
coun
ted
for.
- Va
rianc
e be
twee
n ac
tual
st
ock,
the
sub
ledg
er a
nd
gene
ral l
edge
r-
Qua
rter
ly
stoc
ktak
ing.
- Act
ual s
tock
re
conc
iled
to
sub
ledg
er a
nd
gene
ral l
edge
r- Q
uart
erly
st
ockt
akin
g.
- S
tock
taki
ng c
ompl
eted
in a
ll fo
ur
quar
ters
.- T
he p
hysi
cal s
tock
in th
e st
ores
is
reco
ncile
d to
the
gene
ral l
edge
r on
a m
onth
ly b
asis
. - T
he a
nnua
l sto
ckta
king
was
don
e on
26
th a
nd 2
7th
Mar
ch 2
009.
- T
he in
tern
al a
udito
rs w
ere
also
invi
ted
to o
bser
ve th
e pr
oces
s of
sto
ckta
king
.
Targ
et a
chie
ved.
88 CIPRO Annual Report 2008/09 89CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Ens
ure
that
all
asse
ts a
re
safe
guar
ded
and
acco
unte
d fo
r.
Varia
nce
betw
een
actu
al a
sset
s, th
e su
b le
dger
and
ge
nera
l led
ger.
- Act
ual
reco
ncile
d to
su
b le
dger
and
ge
nera
l led
ger.
- Six
-mon
thly
as
set v
erifi
catio
n.
- Ass
et v
erifi
catio
n ha
s be
en d
one
as
sche
dule
d an
d is
on
targ
et.
- S
CM
has
em
bark
ed o
n th
e ve
rific
atio
n of
ass
ets
per D
ivis
ion
and
crea
ted
the
stat
us o
f ass
ets
per d
ivis
ions
on
the
Ass
etw
are
Man
ager
Sys
tem
- Th
e as
sets
ver
ifica
tion
and
bar-
codi
ng
for t
he C
ape
Tow
n re
gion
al o
ffic
e w
as
done
. -
All
asse
ts to
be
disp
osed
off
had
bee
n ac
coun
ted
for b
y A
sset
s M
anag
emen
t at
the
offs
ite s
tora
ge.
- Th
e ha
lf-ye
arly
ass
ets
verif
icat
ion
was
do
ne a
nd re
port
ther
eof w
as a
ppro
ved
by th
e C
EO
.-
The
ann
ual a
sset
s ve
rific
atio
n w
as
done
and
a re
port
ther
eof h
as b
een
subm
itted
for a
ppro
val b
y th
e C
EO
.-
Mon
thly
reco
ncili
atio
ns b
etw
een
the
Ass
etw
are
Man
ager
Sys
tem
and
the
gene
ral l
edge
r wer
e do
ne.
Targ
et a
chie
ved.
Inco
rrec
t bar
-cod
es c
aptu
red
on th
e as
set r
egis
ter b
y th
e pe
rson
nel o
f A
ccTe
ch.
Sys
tem
s w
ere
iden
tifie
d by
the
asse
ts
cont
rolle
r and
ass
ets
cler
k th
roug
h th
e us
e of
a s
cann
er.
4)
Saf
ety,
Sec
urity
& F
acili
ties
Man
agem
ent.
Occ
upat
iona
l Hea
lth &
Saf
ety
mai
ntai
ned.
- For
mal
ap
poin
tmen
ts- I
nspe
ctio
ns- I
nves
tigat
ions
- For
mal
Hea
lth &
S
afet
y m
eetin
gs.
- Ann
ual
appo
intm
ents
- Qua
rter
ly
insp
ectio
ns a
nd
mee
tings
.
- H
ealth
and
Saf
ety
repo
rts
com
plet
e (M
ay 2
008)
.- T
he q
uart
erly
Hea
lth a
nd S
afet
y In
spec
tion
was
con
duct
ed a
nd
Com
mitt
ee m
eetin
g he
ld.
- N
o ca
ses
wer
e re
port
ed d
urin
g th
e re
port
ing
perio
d.
Tar
get a
chie
ved.
Con
tinge
ncy
Pla
nnin
g.- C
ontin
genc
y pl
ans
in p
lace
.- C
ontin
genc
y tra
inin
g do
ne.
- Con
tinuo
usly
- All
staf
f to
atte
nd
at le
ast t
wo
train
ing
sess
ions
pe
r ann
um.
- Con
tinge
ncy
plan
upd
ated
. (Ju
ne
2008
). - C
ontin
genc
y te
am m
embe
rs a
ppoi
nted
(M
ay 2
008)
.- T
wo
train
ing
sess
ions
wer
e he
ld fo
r co
ntin
genc
y te
am m
embe
rs d
urin
g th
e re
port
ing
perio
d as
32
offic
ials
wer
e tra
ined
.
Sta
ff tr
aini
ng d
id n
ot re
alis
e as
an
ticip
ated
.Th
e ap
poin
tmen
t of a
dditi
onal
reso
urce
s ha
s no
t rea
lised
as
the
post
s w
ere
only
ad
vert
ised
in M
arch
200
9.
Info
rmat
ion
Sec
urity
ens
urin
g co
mpl
ianc
e to
the
MIS
S
polic
y.
- Rev
iew
Sec
urity
Po
licie
s.- I
S A
udit
&
repo
rt.
- Im
plem
ente
d se
curit
y m
easu
res.
- Ann
ually
.- Q
uart
er 1
=
cond
uct a
udit.
- Qua
rter
s 1
to 4
=
impl
emen
tatio
n of
sec
urity
m
easu
res.
- A
udit
cond
ucte
d.-
The
secu
rity
polic
y w
as re
view
ed o
n 23
rd J
anua
ry 2
009.
Due
to th
e un
it be
ing
unde
rsta
ffed
, the
pl
anne
d ac
tiviti
es c
ould
not
be
exec
uted
. D
ue th
e au
dit n
ot re
alis
ing,
no
othe
r se
curit
y m
easu
res
wer
e id
entif
ied
to b
e im
plem
ente
d.
90 CIPRO Annual Report 2008/09 91CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Pers
onne
l Sec
urity
.- A
war
enes
s se
ssio
ns- N
umbe
r of s
taff
ve
tted.
- Aw
aren
ess
- 50
off
icia
ls p
er
quar
ter.
- Vet
ting
– 25
per
qu
arte
r.
- Sta
ff, c
onsu
ltant
s, c
ontra
ctor
s an
d co
mpa
nies
rend
erin
g se
rvic
es to
CIP
RO
sc
reen
ed.
- O
ngoi
ng -
15
subm
itted
.- O
nly
reco
rd s
cree
ning
requ
ests
wer
e su
bmitt
ed to
NIA
.- F
ourt
een
appl
icat
ions
wer
e ha
ndle
d du
ring
the
repo
rtin
g pe
riod.
The
vetti
ng o
f off
icia
ls w
as d
elay
ed d
ue
to a
wai
ting
the
outc
ome
of IS
aud
it.S
ecur
ity a
war
enes
s se
ssio
ns w
ere
not
done
due
to th
e la
ck o
f res
ourc
es.
NIA
has
prio
ritis
ed s
cree
ning
to o
nly
incl
ude
high
-pro
file
appo
intm
ents
due
to
the
upco
min
g C
onfe
dera
tions
Cup
, ge
nera
l ele
ctio
ns a
nd F
IFA
Wor
ld C
up.
Man
age
the
Phy
sica
l Sec
urity
at
CIP
RO
.- C
ondu
ct R
isk
and
Thre
at
Ana
lysi
s (R
TA)
- Im
plem
ent
secu
rity
mea
sure
s- I
nves
tigat
e se
curit
y in
cide
nts.
- Ann
ually
- Con
tinuo
usly
- Priv
ate
secu
rity
cont
ract
for O
PB
DC
se
cure
d an
d m
anag
ed in
term
s of
S
LA c
ontra
ct -
Com
plet
e (A
pril
2008
) -
Ong
oing
con
tract
.- A
dditi
onal
sec
urity
mea
sure
s w
ere
impl
emen
ted
to c
ontro
l acc
ess
to C
IPR
O
by c
reat
ing
a si
ngle
poi
nt o
f ent
ry.
- O
ne in
cide
nt o
f the
ft a
nd o
ne m
inor
in
cide
nt re
gard
ing
a M
esse
nger
of t
he
Cou
rt w
as in
vest
igat
ed
Rai
npro
p C
onso
rtiu
m a
ppoi
nted
a
secu
rity
cont
ract
or in
term
s of
the
dti
Cam
pus
PP
P A
gree
men
t. Th
e d
ti C
ampu
s se
curit
y up
grad
e pr
ojec
t is
curr
ently
in th
e co
nstru
ctio
n pr
oces
s an
d pl
anne
d to
be
com
plet
ed e
arly
20
09 w
hen
acce
ss to
the
cam
pus
will
be
cont
rolle
d.
Acc
ordi
ng to
the
ED
C R
ainp
rop
Con
sort
ium
con
tract
ors
have
indi
cate
d th
at C
IPR
O c
lient
s po
se a
maj
or th
reat
to
sec
urity
and
they
are
in th
e pr
oces
s of
revi
ewin
g th
e re
cent
impl
emen
ted
secu
rity
mea
sure
s.Th
e R
TA w
as n
ot e
xecu
ted
due
to th
e la
ck o
f res
ourc
es.
Loss
Con
trol.
Man
age
thef
ts
and
loss
es.
Con
tinuo
usly.
- Los
s C
ontro
l Reg
iste
r mai
ntai
ned
and
up
date
d.
- Pre
limin
ary
Inve
stig
atio
ns c
ondu
cted
on
thre
e ca
ses
of w
hich
one
was
re
port
ed in
Q4
and
othe
rs in
Q2
and
Q3.
- L
osse
s m
anag
ed in
term
s of
Los
s C
ontro
l Pol
icy
- thr
ee c
ases
repo
rted
to
CE
T aw
aitin
g ou
tcom
e.- T
he in
vest
igat
ion
of re
port
ed c
ases
was
co
nclu
ded
with
the
info
rmat
ion
avai
labl
e an
d a
repo
rt s
ubm
itted
to
the
CE
T.
Targ
et a
chie
ved.
90 CIPRO Annual Report 2008/09 91CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Dis
aste
r Rec
over
y an
d B
usin
ess
Con
tinui
ty P
lann
ing.
Co
ordi
nate
D
isas
ter R
ecov
ery
and
Bus
ines
s C
ontin
uity
.
Con
tinuo
usly.
- Dis
aste
r Rec
over
y an
d B
usin
ess
Con
tinui
ty (D
R&
BC
M) P
lan
in p
lace
- K
ey
Rol
e P
laye
rs id
entif
ied
(Jun
e 20
08).
- T
rain
ing
Pla
n de
velo
ped
(Jun
e 20
08).
- R
oll -
call
regi
ster
upd
ated
.-
The
iden
tific
atio
n of
DR
&B
CM
team
m
embe
rs w
as c
ompl
eted
. -
The
BIA
s w
ere
revi
ewed
and
the
train
ing
of in
divi
dual
DR
&B
CM
team
m
embe
rs h
as c
omm
ence
d an
d is
95%
co
mpl
ete.
-
All
docu
men
tatio
n ha
s be
en c
ircul
ated
to
mem
bers
.
Targ
et a
chie
ved.
The
lack
of r
esou
rces
resu
lted
in
DR
&B
CM
Pla
n no
t bei
ng fi
nalis
ed.
Faci
litie
s M
anag
emen
t.- A
ppoi
ntm
ent
of fa
cilit
ies
cont
ract
ors
- Man
age
faci
litie
s co
ntra
cts
- Co
ordi
nate
ac
com
mod
atio
n- C
oor
dina
te n
ew
acco
mm
odat
ion.
- Ann
ually
.- C
ontin
uous
ly.- Q
uart
ers
1 to
2 =
sec
ure
acco
mm
odat
ion.
- Qua
rter
s 2
to 4
=
fina
lise
spac
e pl
anni
ng.
- The
man
agem
ent a
nd c
oor
dina
tion
of
faci
litie
s w
as d
one
cont
inuo
usly.
- T
he N
ew B
uild
ing
proj
ect p
lann
ing
has
com
men
ced
as m
eetin
gs w
ere
held
with
D
PW
, dti
and
with
the
Mov
e Te
am.
- The
sta
ff fi
gure
s w
ere
conf
irmed
and
da
ta c
olle
cted
in p
repa
ratio
n- T
he s
pace
pla
nnin
g an
d pr
ovis
ion
of
furn
iture
with
in C
IPR
O w
as h
alte
d by
the
dti.
– F
acili
ties-
rela
ted
cont
ract
s w
ere
secu
red
for t
he n
ext s
ix m
onth
s of
the
new
fina
ncia
l yea
r. - T
he N
ew B
uild
ing
proj
ect p
lann
ing
has
cont
inue
d an
d ap
prox
imat
ely
95%
of
spac
e pl
anni
ng is
com
plet
e. T
he D
PW
pr
ojec
t mee
tings
are
ong
oing
.
The
VO69
spa
ce p
lann
ing
was
not
fin
alis
ed d
ue to
bei
ng d
epen
dent
on
the
prov
isio
n of
furn
iture
whi
ch w
as
canc
elle
d by
dti.
Fi
nalis
ing
staf
f fig
ures
for C
IPR
O
beco
min
g a
Com
mis
sion
del
ayed
co
mpl
etio
n of
new
bui
ldin
g flo
or la
yout
s.
The
New
Bui
ldin
g “L
ease
” an
d co
st
asso
ciat
ed w
ith th
e m
ove
are
seen
as
a ris
k as
this
exc
eeds
the
budg
eted
am
ount
s an
d w
as e
scal
ated
to D
PW
DG
by
CIP
RO
/dti.
The
antic
ipat
ed s
pace
pla
nnin
g re
ques
ted
from
the
dti
and
ED
C d
id n
ot
real
ise.
5)
Fina
ncia
l Sup
port
to In
tern
al
stak
ehol
ders
.S
uppo
rt fu
nctio
n to
all
the
busi
ness
uni
ts w
ithin
CIP
RO
.E
ffec
tive
advi
ce
and
assi
stan
ce.
Con
tinuo
us.
Mon
thly
Fin
ance
Sup
port
For
ums
held
.Ta
rget
ach
ieve
d.N
on-a
ttend
ance
by
othe
r bus
ines
s un
its.
6)
Fina
nce
inte
ract
ion
with
E
xter
nal s
take
hold
ers.
Acc
ount
for C
IPR
O’s
inco
me
and
expe
nditu
re to
the
Aud
itor-
Gen
eral
, Nat
iona
l Tr
easu
ry, P
arlia
men
t, S
CO
PA
and
ultim
atel
y to
the
gene
ral
publ
ic.
Spe
cific
repo
rtin
g do
ne o
n tim
e as
re
quire
d.
Con
tinuo
us.
- Spe
cific
repo
rtin
g do
ne o
n tim
e as
re
quire
d.-
Atte
nded
to A
udit-
Gen
eral
’s re
ques
ts
and
faci
litat
ed re
spon
ses
to p
relim
inar
y au
dit q
uerie
s.
Tar
get a
chie
ved.
92 CIPRO Annual Report 2008/09 93CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
1.3.
2Hu
man
Cap
ital
1)
Pro
vide
an
orga
nisa
tiona
l st
ruct
ure
that
alig
ns a
nd
supp
orts
the
Stra
tegy
.
- Suc
cess
ful i
mpl
emen
tatio
n of
the
new
stru
ctur
e.- S
tabi
lisat
ion
of th
e or
gani
satio
n- I
ncre
ased
cap
acity
for
impr
oved
ser
vice
del
iver
y.
- Dis
cuss
ions
and
co
nsul
tatio
n w
ith
line
man
ager
s.- I
nfor
mat
ion
to
unio
ns.
- DP
SA
co
nsul
tatio
n an
d ap
prov
al fr
om D
G
and
Min
iste
r.- P
riorit
isat
ion
and
actio
n pl
an o
n fil
ling
vaca
ncie
s.- J
ob p
rofil
es
com
plet
ed.
- Job
eva
luat
ion
com
plet
ed.
- Cos
ting
of
orga
nisa
tiona
l st
ruct
ure.
- Fill
ing
of
vaca
ncie
s- M
anag
emen
t of
Wor
k S
tudy
tend
er- A
ppro
ved
and
impl
emen
ted
HR
pl
an in
term
s of
st
aff c
apac
ity
requ
irem
ents
.
- Ong
oing
filli
ng o
f va
canc
ies
as th
ey
aris
e- R
evie
w o
f st
ruct
ural
asp
ects
as
nee
ded
- Job
Eva
luat
ion
(JE
) as
need
ed- F
illin
g of
pos
ts
per p
olic
y pr
ovis
ions
.
- Adv
ertis
ing.
- J
ob &
C
ompe
tenc
y pr
ofili
ng.
- Job
Eva
luat
ion.
- O
rgan
isat
iona
l D
esig
n- Q
ualif
icat
ion
Verif
icat
ion
- Spe
cial
ist
(Org
anis
atio
nal
Des
ign)
- H
R p
lan.
- C
onsu
ltatio
n w
ith U
nion
s co
nclu
ded
on
curr
ent a
ppro
ved
stru
ctur
e -
Job
Eva
luat
ions
don
e fo
r new
po
sitio
ns.
- Rec
ruitm
ent d
one
in te
rms
of
Rec
ruitm
ent P
lan.
-
Con
sulta
tion
with
Man
ager
s in
term
s of
Mic
ro O
rgan
isat
iona
l Stru
ctur
e co
mpl
eted
.-
A s
ervi
ce p
rovi
der w
as a
ppoi
nted
to
cond
uct O
D w
ork
stud
y fo
r CIP
RO
.-
An
orga
nisa
tiona
l stru
ctur
e w
as
prop
osed
and
a fu
ll re
port
sub
mitt
ed a
nd
appr
oved
dur
ing
Dec
embe
r 200
8.- A
fina
lised
stru
ctur
e (in
clud
ing
the
budg
et) h
as b
een
subm
itted
to th
e D
G
of th
e d
ti fo
r app
rova
l.- T
he H
R P
lan
was
app
rove
d an
d su
bmitt
ed to
the
AG
for A
udit.
The
pend
ing
com
mis
sion
vs.
bud
get
cons
train
ts.
Hig
h va
canc
y ra
te o
f 21%
due
to th
e ch
alle
nges
of o
ffic
e sp
ace
and
furn
iture
.
2)
Leav
e ad
min
istra
tion
and
man
agem
ent.
Red
uced
aud
ited
findi
ngs
on le
ave
adm
inis
tratio
n an
d m
anag
emen
t.
- Aud
itor-
Gen
eral
‘s re
port
s- I
dent
ifica
tion
of
key
role
p
laye
rs (l
eave
a
dmin
istra
tors
w
ithin
s
ectio
ns).
- Reg
ular
repo
rts
on le
ave
u
tilis
atio
n- D
aily
abs
ence
re
port
s.
Con
tinuo
us.
Man
ager
s ow
n re
port
s co
nfirm
ing
effe
ctiv
e ad
min
istra
tion
and
man
agem
ent.
- P
ER
SA
L ac
cess
gra
nted
for 1
0 di
visi
ons
for P
As,
and
rele
vant
trai
ning
pr
ovid
ed.
- ID
s cr
eate
d an
d M
anag
ers
regi
ster
ed
on P
ER
SA
L w
ith a
n en
quir
y fu
nctio
n on
le
ave
- Tra
inin
g co
mpl
eted
. Le
ave
rese
rved
– S
CC
regi
ster
ed to
P
ER
SA
L to
cap
ture
2nd
Jan
uary
200
8 (C
losu
re o
f CIP
RO
) for
all
CIP
RO
off
icia
ls- A
vera
ge a
bsen
teei
sm ra
te fo
r the
yea
r, ho
wev
er, i
s 7.
3%. N
o le
ave
aspe
cts
wer
e ra
ised
by
the
AG
’s o
ffic
e in
the
final
m
anag
emen
t rep
ort.
Targ
et a
chie
ved.
92 CIPRO Annual Report 2008/09 93CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
3)
Man
agem
ent o
f em
ploy
ee
bene
fits.
Adm
inis
trativ
e ef
ficie
ncy
of
empl
oyee
ben
efits
.- Q
uart
erly
Aud
its.
- Unq
ualif
ied
HR
repo
rt fr
om
the
Off
ice
of th
e A
udito
r-G
ener
al
- Stru
ctur
e im
plem
ente
d on
P
ER
SA
L.
Con
tinuo
us.
- S
ubm
issi
on to
the
Min
iste
r to
rese
rve
leav
e da
ys fo
r the
200
9 O
ffic
e cl
osur
e.-
Mee
ting
with
the
DP
SA
and
sub
mitt
ed
deta
ils o
f sta
ff w
ho q
ualif
y fo
r app
rova
l to
be
trans
late
d to
the
OS
D fo
r Leg
al
Sta
ff.
- S
urve
y do
ne to
requ
est c
onfir
mat
ion
from
off
icia
ls w
ho re
ceiv
e H
ome
Ow
ner’s
al
low
ance
.-
Let
ter t
o G
EP
F ab
out t
he d
educ
tion
of D
epar
tmen
tal d
ebt f
rom
pen
sion
en
title
men
ts in
cas
es o
f ser
vice
te
rmin
atio
ns.
- Qua
rter
ly a
udits
wer
e pe
rform
ed a
nd
unqu
alifi
ed a
udit
repo
rts
rece
ived
.
Ser
vice
Com
mitm
ent w
ith re
gard
to th
e d
tiI re
gist
ry (S
LA n
ot s
igne
d by
the
dti
sinc
e 11
th D
ecem
ber 2
006)
.M
anua
l Tim
e an
d A
ttend
ance
regi
ster
.Fi
ling
spac
e.
1.3.
3Hu
man
Res
ourc
es D
evel
opm
ent
1) Ta
lent
and
Ski
lls
Man
agem
ent.
Alig
n pe
ople
per
form
ance
to
CIP
RO
stra
tegy
and
m
axi
mis
e em
ploy
ee’s
co
ntrib
utio
n th
roug
h co
mpe
tenc
y de
velo
pmen
t.
Perfo
rman
ce
cont
ract
s.
- Qua
rter
s 1
to 4
.- 4
0% M
iddl
e an
d Ju
nior
Man
ager
s to
suc
cess
fully
co
mpl
ete
deve
lopm
ent
prog
ram
me
per
annu
m.
- A
pro
ject
has
bee
n co
mpl
eted
to
ensu
re a
lignm
ent o
f man
agem
ent
perfo
rman
ce a
gree
men
ts to
the
over
all
busi
ness
stra
tegy
as
wel
l as
to e
xped
ite
the
subm
issi
on o
f PD
A fo
r 200
9/10
. -
In th
is re
gard
, 90%
of a
ll m
anag
emen
t pe
rform
ance
agr
eem
ents
hav
e be
en
final
ised
for t
he 2
009/
10 fi
nanc
ial y
ears
.
The
targ
et w
as a
chie
ved.
Perfo
rman
ce
revi
ews.
100%
su
bmis
sion
s of
P
DE
Qua
rter
ly.
A to
tal o
f 87%
of p
erfo
rman
ce
agre
emen
ts fo
r 200
8/09
hav
e be
en
com
plet
ed.
Man
agem
ent a
s w
ell a
s st
aff m
ay la
ck
suff
icie
nt in
form
atio
n an
d sk
ills
in te
rms
of p
erfo
rman
ce m
anag
emen
t.
Ann
ual
Perfo
rman
ce
Eva
luat
ion.
100%
of a
nnua
l ev
alua
tions
co
mpl
eted
.
- In
acco
rdan
ce w
ith p
erfo
rman
ce
man
agem
ent p
olic
y.-
Qua
rter
ly re
port
s ca
n on
ly b
e fin
alis
ed
afte
r the
31s
t Mar
ch 0
9 an
d m
anag
ers
are
due
to s
ubm
it by
22n
d A
pril
09.
- Fi
nal Q
uart
erly
revi
ews
are
due
on th
e 22
nd A
pril
2009
.
No
varia
nce
has
occu
rred
.
94 CIPRO Annual Report 2008/09 95CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Pe
rform
ance
B
onus
es.
Ann
ual p
aym
ent
of p
erfo
rman
ce
bonu
ses
and
notc
h pr
ogre
ssio
ns
with
in p
resc
ribed
no
rm (i
.e.1
, 5%
of
staf
f rem
uner
atio
n an
d 1%
of w
age
bill)
by
July
200
9.
Qua
rter
ly re
view
s ar
e du
e on
the
22nd
A
pril
2009
and
pay
men
ts w
ill b
e m
ade
afte
r thi
s ha
s be
en fi
nalis
ed.
No
varia
nce
has
occu
rred
.
Wor
kpla
ce S
kills
P
lan
(WS
P).
1.5%
of t
otal
D
ivis
iona
l bud
get
to b
e sp
ent o
n sk
ills
deve
lopm
ent
annu
ally.
- The
WS
P h
as b
een
subm
itted
on
30th
Ju
ne 2
008
as p
er le
gal r
equi
rem
ent.
- All
legi
slat
ivel
y re
quire
d re
port
s ha
ve
been
sub
mitt
ed to
PS
ETA
. In
addi
tion,
a
train
ing
impa
ct a
sses
smen
t sur
vey
has
been
con
duct
ed to
ass
ess
the
impa
ct
of tr
aini
ng in
pre
para
tion
for t
he 2
009/
10
WS
P.
No
varia
nce
has
occu
rred
.
Bur
sarie
s.Q
uart
ers
1 to
4.
Pro
vide
bur
sarie
s bi
-ann
ually
.
- Tw
o bu
rsar
y in
take
s ha
ve b
een
cond
ucte
d. B
ursa
ries
wer
e aw
arde
d to
44
sta
ff m
embe
rs. .
-
In a
dditi
on, a
bur
sary
sup
port
gro
up
has
been
est
ablis
hed
to p
rovi
de s
tudy
an
d ps
ycho
logi
cal s
uppo
rt fo
r lea
rner
s.
Targ
et a
chie
ved.
TUT
strik
e po
sed
man
y ch
alle
nges
with
re
gard
to re
gist
ratio
n fo
r cor
pora
te la
w
cour
se.
Men
torin
g Tr
aini
ng
and
Suc
cess
ion
Pla
nnin
g.
Qua
rter
s 1
to 4
.M
axi
mum
of
50 p
roté
gés
and
men
tors
to
unde
rgo
train
ing
durin
g th
is
finan
cial
yea
r.
- The
firs
t pha
se o
f the
Men
tors
hip
prog
ram
me
has
been
com
plet
ed a
s pa
rt
of C
IPR
O’s
Tal
ent a
nd S
kills
Ret
entio
n an
d S
ucce
ssio
n P
lann
ing.
for 6
8 le
arne
rs.
- In
add
ition
, a M
ento
ring
and
Coa
chin
g po
licy
as w
ell a
s th
e Po
licy
on
Ass
essm
ent a
nd D
evel
opm
ent C
entre
s w
as d
evel
oped
and
app
rove
d in
su
ppor
t of t
his
initi
ativ
e.
No
varia
nce
has
occu
rred
.
Sen
ior A
ged
Pro
gram
me.
Qua
rter
s 1
to 4
.S
enio
r em
ploy
ees
betw
een
the
ages
of
55
and
65 to
be
incl
uded
in th
e pr
ogra
mm
e.
The
Sen
ior A
ged
Pro
gram
me
is o
n tra
ck.
Reg
ular
con
tact
has
bee
n m
aint
aine
d w
ith a
gro
up o
f sen
ior e
mpl
oyee
s in
te
rms
of li
fe s
kills
, life
-cyc
le a
djus
tmen
t an
d fin
anci
al p
lann
ing
train
ing
as w
ell a
s re
tirem
ent a
sses
smen
t.
No
devi
atio
n ha
s oc
curr
ed.
94 CIPRO Annual Report 2008/09 95CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
2)
Em
ploy
ee H
ealth
and
W
elln
ess
Pro
gram
me.
Enh
ance
em
ploy
ee m
oral
e an
d w
ellb
eing
.
Impa
ct
Ass
essm
ent:
Em
ploy
ee H
ealth
an
d W
elln
ess.
Qua
rter
s 1
to 4
.70
% o
f sta
ff to
be
invo
lveI
in E
HW
in
terv
entio
ns.
- A
num
ber o
f Em
ploy
ee H
ealth
an
d W
elln
ess
inte
rven
tions
wer
e im
plem
ente
d in
clud
ing
volu
ntar
y C
ouns
ellin
g an
d Te
stin
g, W
elln
ess
Day
, Men
’s H
ealth
Day
, Psy
cho-
soci
al
coun
selli
ng, g
ende
r em
pow
erm
ents
, fin
anci
al m
anag
emen
t and
abs
ente
eism
m
anag
emen
t.- I
nter
vent
ion
prog
ram
mes
wer
e im
plem
ente
d in
acc
orda
nce
with
id
entif
ied
need
s. T
he u
ptak
e in
term
s of
th
ese
inte
rven
tions
var
ied
betw
een
50%
an
d 80
%.
No
varia
nce
has
occu
rred
.
Pre
vent
ativ
e P
rogr
amm
es/
Wor
k Li
fe b
alan
ce.
Qua
rter
s 1
to 4
.Im
plem
ent
wor
k-lif
e ba
lanc
e in
itiat
ives
in
acco
rdan
ce w
ith
annu
al w
elln
ess
cale
ndar
and
ne
eds
iden
tifie
d.
The
follo
win
g pr
ogra
mm
es h
ave
been
im
plem
ente
d in
this
rega
rd:
- Pre
sent
atio
n of
a F
inan
cial
Llit
erac
y pr
ogra
mm
e.-
Wel
lnes
s D
ays.
- V
olun
tary
Cou
nsel
ling
and
Test
ing.
- W
omen
’s W
elln
ess.
- M
en’s
Hea
lth D
ay.
Tar
get a
chie
ved.
Psy
cho-
soci
al
wel
lbei
ng.
Qua
rter
1.
ICA
S C
ontra
ct.
- Thi
s as
pect
is m
anag
ed v
ia a
n on
goin
g co
ntra
ct w
ith IC
AS
for p
sych
osoc
ial
coun
selli
ng in
terv
entio
n.- T
here
is g
ener
ally
an
incr
ease
in th
e ut
ilisa
tion
of c
ouns
ellin
g se
rvic
es d
ue to
co
nsis
tent
mar
ketin
g of
the
serv
ice.
Targ
et a
chie
ved.
Soc
ial
resp
onsi
bilit
y.Q
uart
ers
1 to
4.
Bi-a
nnua
l soc
ial
outre
ach
initi
ativ
es
to b
e co
nduc
ted.
- The
re is
ong
oing
sup
port
to
Rea
mog
etsw
e C
hild
ren’
s H
ome
that
was
ad
opte
d fo
r the
pur
pose
s of
fulfi
lling
C
IPR
O’s
soc
ial r
espo
nsib
ility
. - T
wo
dona
tion
driv
es w
ere
impl
emen
ted
in th
e fin
anci
al y
ear.
Targ
et a
chie
ved.
96 CIPRO Annual Report 2008/09 97CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Im
plem
enta
tion
of
HIV
/AID
S s
trate
gy
(VC
T, in
fo, P
eer
educ
ator
s).
Qua
rter
s 1
to 4
.VC
T to
be
cond
ucte
d qu
arte
rly
aim
ing
at 4
0%
upta
ke. W
orld
A
IDS
Day
to b
e co
mm
emor
ated
an
nual
ly.
- CIP
RO
, in
part
ners
hip
with
Pal
ama,
S
ED
A a
nd th
e d
ti he
ld a
suc
cess
ful
Wor
ld A
IDS
Day
. - T
he re
conf
igur
atio
n of
pee
r edu
cato
rs
into
pee
r car
e co
unse
llors
has
had
a
posi
tive
impa
ct o
n E
HW
in g
ener
al a
nd
HIV
/AID
S m
anag
emen
t in
part
icul
ar.
- In
term
s of
HIV
/AID
S p
reve
ntio
n,
volu
ntar
y C
ouns
elin
g an
d Te
stin
g (V
CT)
to
ok p
lace
and
the
upta
ke a
mou
nted
to
60%
of C
IPR
O s
taff
. - I
n ad
ditio
n, W
orld
AID
S D
ay w
as
com
mem
orat
ed in
con
junc
tion
with
the
dti.
Targ
et a
chie
ved.
3) D
iver
sity
Man
agem
ent.
E
nhan
ce, a
ccom
mod
ate
&
resp
ect d
iver
sity
.
Peop
le w
ith
Dis
abili
ties
Pro
gram
me.
Qua
rter
s 1
to 4
.Q
uart
erly
sitt
ings
of
reas
onab
le
acco
mm
odat
ion
com
mitt
ee in
or
der t
o as
sess
re
ques
ts/
com
plai
nts
rece
ived
.
- A P
eopl
e w
ith D
isab
ilitie
s P
rogr
amm
e w
as im
plem
ente
d.
- A R
easo
nabl
e A
ccom
mod
atio
n an
d C
ompl
aint
s C
omm
ittee
has
bee
n es
tabl
ishe
d as
a s
ubco
mm
ittee
of t
he
Em
ploy
men
t Equ
ity C
omm
ittee
.
Targ
et a
chie
ved.
Gen
der
Pro
gram
me.
Qua
rter
s 1
to 4
.Im
plem
enta
tion
of
gend
er in
itiat
ives
as
per
nat
iona
l ca
lend
ar.
- HIV
/AID
S a
nd W
omen
’s H
ealth
and
S
exua
l Re-
nego
tiatio
n P
rogr
amm
e w
as
cond
ucte
d in
Feb
ruar
y 20
08 a
nd th
e 16
da
ys o
f act
ivis
m c
ampa
ign
impl
emen
ted
in N
ovem
ber 2
008.
- C
IPR
O h
as a
chie
ved
its E
mpl
oym
ent
equi
ty ta
rget
of 5
0% w
omen
in S
MS
. In
add
ition
, del
egat
es a
ttend
ed th
e G
ende
r Mai
nstre
amin
g Tr
aini
ng o
ffer
ed
by P
alam
a in
ord
er to
ens
ure
that
sta
ff
are
prop
erly
ski
lled
in h
andl
ing
gend
er
issu
es.
- The
Sex
ual H
aras
smen
t pol
icy
was
re
vise
d an
d up
date
d in
corp
orat
ing
the
dti
polic
y.
Targ
et a
chie
ved.
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nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
D
iver
sity
M
anag
emen
t Tr
aini
ng.
Qua
rter
ly d
iver
sity
in
terv
entio
ns to
be
con
duct
ed.
- Div
ersi
ty a
ppre
ciat
ion
wor
ksho
ps
cond
ucte
d fo
r Exe
cutiv
es a
nd
Man
agem
ent o
n th
e E
mpl
oym
ent E
quity
C
omm
ittee
as
wel
l as
the
Cha
nge
Age
nt N
etw
ork
(CA
N).
In to
tal 6
0 st
aff
mem
bers
par
ticip
ated
.- H
erita
ge D
ay c
eleb
rate
d.- C
IPR
O-w
ide
Div
ersi
ty in
terv
entio
ns
wer
e co
nduc
ted.
- A
team
-bui
ldin
g in
itiat
ive
with
spe
cial
re
fere
nce
to d
iver
sity
issu
es w
as
faci
litat
ed fo
r Com
pani
es a
nd C
lose
C
orpo
ratio
ns d
ivis
ion.
- A
tota
l of 9
5% o
f all
CIP
RO
sta
ff
part
icip
ated
in th
ese
even
ts.
Targ
et a
chie
ved.
1.3.
4M
anag
er e
mpl
oyee
Rel
atio
ns
1)
Em
ploy
ee R
elat
ions
.M
aint
ain
harm
onis
ed w
ork
envi
ronm
ent.
Man
agem
ent o
f:
- Mis
cond
uct.
- Grie
vanc
es.
- Inc
apac
ity.
Qua
rter
s 1
to 4
.-
A n
umbe
r of e
ngag
emen
ts b
etw
een
the
Dire
ctor
s: L
abou
r Rel
atio
ns,
man
agem
ent a
nd o
rgan
ised
labo
ur h
ave
been
impl
emen
ted
to e
nsur
e gr
eate
r co
-ope
ratio
n be
twee
n th
e va
rious
st
akeh
olde
rs.
- M
anag
emen
t of e
mpl
oyee
rela
tions
is
perfo
rmed
con
tinuo
usly.
-
Num
ber o
f mis
cond
uct c
ases
for y
ear
was
9, g
rieva
nces
5, a
nd d
ispu
tes
7.
Targ
et a
chie
ved.
1.4
InFO
RMAT
IOn
AnD
COM
Mun
ICTA
TIOn
s Te
CHnO
lOGY
(ICT
)
1.4.
1M
anag
e In
form
atio
n sy
stem
s, IC
T In
fras
truc
ture
and
Ope
ratio
ns a
nd e
nfor
ce IC
T Co
mpl
ianc
e
1)
Infra
stru
ctur
e M
anag
emen
t S
ervi
ces.
Man
aged
Ser
vice
s S
uppo
rt
in te
rms
of S
ervi
ce s
uppo
rt
proc
esse
s m
easu
red
acco
rdin
g to
ITIL
bes
t pr
actic
es a
nd u
ser
satis
fact
ion
inde
x (U
SI).
Use
r sat
isfa
ctio
n in
dex
of 8
out
of
10 (1
=po
or a
nd
10=
Exc
elle
nt).
Ong
oing
.- S
ervi
ce s
uppo
rt p
roce
sses
mea
sure
d ac
cord
ing
to IT
IL b
est p
ract
ices
. M
aint
ain
and
supp
ort I
CT
solu
tions
ac
cord
ing
to S
LA.
- Use
r sat
isfa
ctio
n in
dex
(US
I) =
6 fo
r th
e ye
ar.
Col
umbu
s no
t ful
ly e
ntre
nche
d an
d ut
ilise
d by
all
staf
f.
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ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Man
aged
ICT
Ser
vice
s D
eliv
ery
of:
- Mai
ntai
ned
solu
tions
. - S
uppo
rted
Sol
utio
ns.
- Adm
inis
tere
d S
yste
ms.
- Adm
inis
tere
d N
etw
orks
.In
term
s of
pro
cess
es
mea
sure
d to
:- M
aint
ain
ICT
solu
tions
ac
cord
ing
to S
LA.
- Fun
ctio
nally
sup
port
ICT
solu
tions
acc
ordi
ng to
SLA
.
Use
r sat
isfa
ctio
n in
dex
of 8
out
of
10 (1
=po
or a
nd
10=
Exc
elle
nt).
Ong
oing
.- I
CT
solu
tion
deve
lopm
ent
acco
rdin
g to
b
usin
ess
requ
irem
ent s
peci
ficat
ions
- M
aint
aine
d so
lutio
n: U
SI =
6 fo
r the
ye
ar- A
dmin
iste
red
Net
wor
ks/S
erve
rs
syst
em:
US
I = 7
for t
he y
ear.
Lega
cy s
yste
ms
chal
leng
es m
ade
it di
ffic
ult t
o su
ppor
t ser
vice
s ad
equa
tely.
2)
Sys
tem
s D
evel
opm
ent.
Dev
elop
ed S
olut
ions
m
aint
aine
d- B
usin
ess
requ
irem
ent
spec
ifica
tion
sign
off
in th
ree
itera
tions
- 10%
of T
este
d so
lutio
ns
depl
oyed
to
prod
uctio
n: m
ax
com
ebac
k =
2.
As
and
whe
n re
quire
d.- S
ervi
ces
rend
ered
con
tinuo
usly
- 5 it
erat
ions
of r
equi
rem
ent r
efin
emen
t be
fore
sig
n of
f- 2
% o
f tes
ted
solu
tions
cam
e ba
ck fo
r re
-test
ing
for t
he y
ear.
Lack
of b
usin
ess
unde
rsta
ndin
g in
te
rms
of in
terp
reta
tion
and
appl
icat
ion
of
busi
ness
rule
s an
d pr
oced
ures
.
3)
ICT
Tren
ds A
naly
sis
(R&
D).
Avai
labl
e IC
T Pa
ttern
s, B
est
Pra
ctic
es, G
uide
lines
and
P
rinci
ples
Ben
chm
arke
d re
sults
.Q
uart
erly
repo
rt
on te
chno
logy
im
pact
on
CIP
RO
bu
sine
ss.
- E
CM
bus
ines
s is
a re
sult
of th
e an
alys
is
of t
echn
olog
y im
pact
dur
ing
Q1
and
2.
- EC
M R
FQ in
Q3
and
Har
dwar
e
mod
erni
satio
n in
Q4.
EC
M m
ain
so
ftw
are
was
acq
uire
d an
d de
liver
ed.
Targ
et a
chie
ved.
Th
e ac
tual
exe
cutio
n co
ntin
ued
in th
e fo
llow
ing
year
.
4)
Adv
isor
y S
ervi
ces.
A
rchi
tect
ure,
Qua
lity,
Ris
k,
Sec
urity
, Gov
erna
nce
and
ICT
Adv
ice.
Alig
ned
and
inte
grat
ed
arch
itect
ure
- Pro
cess
- Inf
orm
atio
n- S
olut
ion
- Tec
hnol
ogy.
Com
plet
ed
and
sign
ed
off A
pplic
atio
n A
rchi
tect
ure
and
polic
ies
Com
plet
ed a
nd
Sig
ned
off I
CT
Gov
erna
nce
and
Polic
ies.
- A
pplic
atio
n A
rchi
tect
ure,
ICT
G
over
nanc
e an
d Po
licie
s dr
afte
d.
- A
dvis
ory
serv
ices
are
rend
ered
cont
inuo
usly.
QA
cyc
le is
taki
ng lo
ng d
ue to
reso
urce
s us
ed o
n di
ffer
ent p
roje
cts.
98 CIPRO Annual Report 2008/09 99CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
5)
Infra
stru
ctur
e st
abili
satio
n.- S
uffic
ient
cap
acity
- A
ctiv
e m
anag
emen
t - A
mou
nt o
f un
plan
ned
oper
atio
nal
disr
uptio
ns
- Sys
tem
s do
wnt
ime
- Ava
ilabi
lity
of
serv
ices
and
pr
oduc
ts.
Ana
lysi
s re
port
vi
a Va
ntag
e of
in
frast
ruct
ure
avai
labi
lity.
- Ser
vice
s re
nder
ed c
ontin
uous
ly- I
nfra
stru
ctur
e st
abili
sed
at 9
8%
avai
labi
lity.
Targ
et a
chie
ved.
Lega
cy in
frast
ruct
ure
is s
till p
rovi
ng
diff
icul
t to
adm
inis
ter.
6)
Acq
uisi
tion
of v
ario
us IC
T so
ftw
are
and
hard
war
e.
All
plan
ned
hard
war
e an
d so
ftw
are
impl
emen
ted.
Eff
ectiv
e an
d ef
ficie
nt IC
T In
frast
ruct
ure
(sof
twar
e an
d ha
rdw
are
acqu
ired,
inst
alle
d an
d co
nfig
ured
).
Acq
uire
d E
CM
so
ftw
are
and
rela
ted
licen
ses.
Ong
oing
SIT
A te
nder
s ha
ve b
een
used
to
ass
ist C
IPR
O to
sou
rce
and
repl
ace
all
hard
war
e.
Targ
et a
chie
ved.
7)
ICT
Port
folio
Man
agem
ent.
Man
aged
ICT
Port
folio
.A
ttain
men
t of
stra
tegi
c IC
T go
als.
Ong
oing
.- I
nfra
stru
ctur
e st
abili
sed
- Bus
ines
s ap
plic
atio
ns s
tabi
lised
- IC
T C
apab
ility
to d
eliv
er q
ualit
y se
rvic
es e
stab
lishe
d- S
oftw
are
and
hard
war
e Li
cens
es
rene
wed
Col
umbu
s lic
ense
not
rene
wed
due
to
SIT
A S
CM
pro
cess
es.
8)
Man
age
solu
tion
test
ing
envi
ronm
ent.
Man
aged
Sol
utio
n te
stin
g en
viro
nmen
t.Pe
ople
, pr
oces
ses,
in
frast
ruct
ure
for
envi
ronm
ent i
n pl
ace.
Qua
rter
ly
Res
ourc
e ut
ilisa
tion
repo
rt.
- Har
dwar
e fo
r tes
ting
esta
blis
hed.
- Tes
ting
polic
y es
tabl
ishe
dTe
st s
peci
alis
t stil
l a c
ontra
ctor
.
1.5
sTR
ATeG
IC s
uPPO
RT
1.5.
1To
tal Q
ualit
y M
anag
emen
t
1)
Man
age
the
TQM
Uni
t.TQ
M s
trate
gy a
ligne
d w
ith
CIP
RO
stra
tegi
c ob
ject
ives
App
rove
d an
d si
gned
off
st
rate
gy
2007
.C
ompl
eted
alre
ady
in Q
3 of
200
7 fo
r 20
08/0
9Ta
rget
ach
ieve
d.
Polic
ies
are
timeo
usly
re
view
ed, a
ppro
ved
and
publ
ishe
d.
Rev
iew
sc
hedu
les,
re
cord
s, a
nd
min
utes
. A
ppro
ved
polic
ies.
Qua
rter
1.
- C
ompl
eted
with
in ti
mef
ram
e.
- QM
S a
nd P
olic
y on
Pol
icy
Dra
ftin
g in
CIP
RO
revi
ewed
, app
rove
d an
d pu
blis
hed
in Q
4 of
200
7/08
. -
Nex
t rev
iew
was
due
in Q
4 of
200
8/09
an
d ha
s st
arte
d in
Feb
ruar
y an
d is
stil
l be
ing
final
ised
.
CM
T co
nsen
sus
and
requ
est f
or a
one
-m
onth
ext
ensi
on o
n du
e da
te fo
r pol
icy
revi
ew. D
ue d
ate
dela
yed
until
end
Apr
il 20
09.
100 CIPRO Annual Report 2008/09 101CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Eff
ectiv
e an
d ef
ficie
nt
adm
inis
tratio
n of
the
TQM
of
fice.
File
pla
n,
docu
men
t and
re
cord
con
trol.
Con
tinuo
us.
- C
IPR
O F
ile P
lan
requ
irem
ents
obt
aine
d an
d sp
ecifi
catio
ns in
clud
ed in
e-C
IPR
O
tend
er d
ocum
enta
tion.
-
Tend
er c
lose
d on
8th
Oct
ober
200
8.
File
pla
n de
velo
pmen
t in
proc
ess
unde
r e-
CIP
RO
Pro
gram
me.
Form
alis
ed a
nd im
plem
ente
d TQ
M p
roce
sses
.D
ocum
ente
d pr
oces
ses.
Con
tinuo
us- T
QM
pro
cess
es fo
rmal
ised
and
pu
blis
hed
on Q
MS
.- T
QM
pro
cess
es a
re a
udite
d an
d re
view
ed o
n a
quar
terly
bas
is o
r w
hene
ver t
he n
eed
exis
ts to
am
end
the
proc
esse
s.
Targ
et a
chie
ved.
TQM
cap
acity
eff
icie
ntly
and
ef
fect
ivel
y m
anag
ed (H
R,
syst
ems
and
infra
stru
ctur
e).
Vaca
ncie
s fil
led,
tra
inin
g re
cord
s,
perfo
rman
ce
revi
ew re
cord
s sy
stem
s &
ap
plic
atio
ns
acce
ssib
ility
.
Con
tinuo
us.
- All
perm
anen
t pos
ition
s fil
led
and
3 x
cont
ract
sta
ff a
ppoi
nted
to a
ssis
t with
Q
MS
ext
ensi
on p
roje
ct. D
evel
opm
enta
l ne
eds
iden
tifie
d.- T
he T
QM
Adm
inis
trato
r job
eva
luat
ion
com
plet
ed. T
QM
pos
ition
s on
stru
ctur
e to
be
fille
d.
Targ
et a
chie
ved.
Non
-QM
S p
roce
sses
i.e.
co
ncep
tual
, log
ical
and
ta
ctic
al (p
roje
cts)
are
m
appe
d.
Mod
elle
d pr
oces
ses.
Con
tinuo
us.
Focu
s on
sup
port
pro
cess
es fo
r the
ex
tens
ion
of th
e Q
MS
.E
nter
pris
e A
rchi
tect
ure
requ
ired
for E
CM
pr
ojec
t, w
hich
will
add
ress
diff
eren
t la
yers
of p
roce
ss m
appi
ng fo
r cor
e pr
oces
ses.
Non
-QM
S p
roce
sses
are
tim
eous
ly a
udite
d. A
udit
reco
rds.
Con
tinuo
us.
- Sup
port
pro
cess
es m
appe
d, s
igne
d of
f an
d pu
blis
hed
onto
QM
S a
ccor
ding
to
sche
dule
. - A
ll pu
blis
hed
proc
esse
s in
clud
ed in
au
dit s
ched
ule.
On
track
.
Targ
et a
chie
ved.
2)
Man
age
the
QM
S.
All
proc
esse
s ne
eded
for
the
QM
S a
re e
stab
lishe
d,
impl
emen
ted
and
publ
ishe
d on
to th
e Q
MS
and
m
aint
aine
d.
Doc
umen
ted
proc
esse
s –
late
st
vers
ion.
Con
tinuo
us.
- All
map
ped
proc
esse
s sc
oped
in th
e Q
MS
form
alis
ed.
- Am
endm
ents
mad
e an
d la
test
ver
sion
s pu
blis
hed
onto
the
QM
S.
- Req
uest
s fo
r am
endm
ents
to
proc
esse
s ad
dres
sed.
Lat
est v
ersi
ons
publ
ishe
d on
to th
e Q
MS
.
Targ
et a
chie
ved.
An
awar
enes
s of
cus
tom
er
requ
irem
ents
is c
reat
ed
thro
ugho
ut th
e or
gani
satio
n.
Rec
ords
of
mee
tings
and
fe
edba
ck
sess
ions
.
Qua
rter
ly.- W
ork
sess
ion
held
with
Cus
tom
er
Ser
vice
Div
isio
n.- Q
MS
DVD
invo
lvin
g C
IPR
O s
taff
di
strib
uted
to a
ll w
ithin
CIP
RO
. -
ISO
Cer
tific
atio
n ce
lebr
atio
n on
5th
N
ovem
ber 2
008
high
light
ed im
port
ance
of
mee
ting
cust
omer
requ
irem
ents
- M
onth
ly C
ET
and
CM
T re
view
s st
ress
ed im
port
ance
of c
usto
mer
re
quire
men
ts.
Targ
et a
chie
ved.
100 CIPRO Annual Report 2008/09 101CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Sui
tabl
e m
etho
ds fo
r the
m
onito
ring
and
mea
sure
men
t of
the
QM
S p
roce
sses
are
im
plem
ente
d.
Rec
ords
of
stat
istic
al
proc
ess
cont
rols
an
d pr
oces
s m
easu
rem
ent.
Con
tinuo
us.
- In
proc
ess
of b
eing
refin
ed.
- Mea
sure
men
t in
term
s of
pro
cess
im
pact
not
yet
impl
emen
ted.
Inte
rnal
aud
its a
re c
ondu
cted
at
pla
nned
inte
rval
s in
ac
cord
ance
with
the
ISO
900
1 st
anda
rd.
Aud
it pl
ans
and
audi
t rep
orts
.Q
uart
ers
2 an
d 3.
- Nin
e of
the
12 in
tern
al a
udits
wer
e co
nduc
ted
acco
rdin
g to
the
audi
t sc
hedu
le in
the
first
qua
rter
and
thre
e au
dits
wer
e no
t con
duct
ed a
nd ro
lled
over
to Q
2.- 5
0% o
f aud
its fo
r Q3
have
bee
n co
nduc
ted
as p
lann
ed.
- Onl
y 25
% o
f aud
its p
lann
ed fo
r Q4
cond
ucte
d.
Non
-ava
ilabi
lity
of a
udito
rs d
ue to
tra
inin
g sc
hedu
les
and
wor
k pr
essu
re.
One
ext
erna
l aud
it is
co
nduc
ted
durin
g th
e fin
anci
al y
ear t
o m
aint
ain
ISO
ce
rtifi
catio
n.
Ext
erna
l aud
it sc
hedu
le, r
eque
st
for a
ppro
val,
audi
t re
port
.
Qua
rter
4.
- Ext
erna
l SA
BS
sur
veill
ance
aud
it su
cces
sful
ly c
ondu
cted
in th
ree
quar
ters
w
ith p
ositi
ve o
utco
mes
. No
audi
t fin
ding
s w
ere
rais
ed e
xcep
t for
Q4
with
one
min
or
findi
ng (a
firs
t for
CIP
RO
) rel
ated
to
docu
men
t con
trol.
- A
udit
repo
rt e
lect
roni
cally
co
mm
unic
ated
thro
ugho
ut C
IPR
O a
nd to
be
pub
lishe
d on
to th
e Q
MS
.
Targ
et a
chie
ved.
Dat
a ge
nera
ted
from
inte
rnal
au
dits
, cus
tom
er s
atis
fact
ion
surv
eys,
con
form
ity to
pr
oduc
t and
ser
vice
re
quire
men
ts a
re a
naly
sed
to
esta
blis
h ga
ps a
nd tr
ends
.
Ana
lyse
s re
port
s.Q
uart
erly.
- HS
RC
, PW
C, A
G, e
xter
nal a
nd in
tern
al
repo
rts
peru
sed
and
anal
ysed
. - T
rend
ana
lyse
s pe
rform
ed o
n in
tern
al
audi
ts a
nd c
omm
unic
ated
.- T
rend
ana
lysi
s re
port
for a
ll fo
ur
quar
ters
forw
arde
d to
top
and
mid
dle
man
agem
ent (
CE
T &
CM
T) a
nd p
oste
d on
to th
e sh
ared
Q-D
rive
Insu
ffic
ient
repo
rts
rece
ived
on
a qu
arte
rly b
asis
to p
erfo
rm a
qua
rter
ly
trend
ana
lysi
s.
The
info
rmat
ion
resu
lting
from
an
alys
is is
use
d fo
r ide
ntify
ing
oppo
rtun
ities
for c
ontin
uous
im
prov
emen
t of t
he Q
MS
.
Rec
ords
of
reco
mm
enda
tions
m
ade
tow
ards
co
ntin
uous
im
prov
emen
t ef
fort
s.
Qua
rter
ly.- A
reas
for i
mpr
ovem
ent i
dent
ified
from
tre
nd a
naly
ses
and
incl
uded
in th
e TQ
M
dash
boar
d fo
r act
ions
.- A
ll au
dit f
indi
ngs
reco
rded
ont
o th
e co
rrec
tive
actio
n da
taba
se w
ere
subm
itted
to m
anag
ers
for i
mpr
ovem
ent
actio
ns.
- The
se w
ere
mon
itore
d an
d fo
llow
-ups
ar
e do
ne.
Targ
ets
achi
eved
.
102 CIPRO Annual Report 2008/09 103CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
The
perfo
rman
ce o
f the
Q
MS
is re
port
ed to
top
man
agem
ent d
urin
g pl
anne
d m
anag
emen
t rev
iew
s.
Man
agem
ent
revi
ew n
otic
es
and
agen
das,
at
tend
ance
re
cord
s an
d m
inut
es.
Qua
rter
s 2,
3
and
4.- E
xter
nal a
udit
outc
ome
of th
e Q
MS
per
form
ance
repo
rted
to to
p m
anag
emen
t. -
Mon
thly
repo
rtin
g of
th
e Q
MS
per
form
ance
to th
e E
xecu
tive
Man
ager
: SS
and
CM
T.- T
he Q
MS
per
form
ance
is a
sta
ndin
g ite
m o
n th
e m
onth
ly C
ET
and
CM
T ag
enda
. -
Man
agem
ent r
evie
w is
a s
tand
ing
item
on
CE
T an
d C
MT
mee
tings
age
ndas
.
Targ
ets
achi
eved
.
Cor
rect
ive
and
prev
entiv
e ac
tions
ste
mm
ing
from
non
-co
nfor
min
g pr
oduc
ts a
nd
serv
ices
are
impl
emen
ted,
m
onito
red
and
mea
sure
d.
Rec
ords
of
corr
ectiv
e an
d pr
even
tive
actio
ns
impl
emen
ted
and
mai
ntai
ned.
Qua
rter
s 2,
3
and
4.
- Fin
ding
s w
ere
rais
ed d
urin
g in
tern
al
audi
ts d
ocum
ente
d, c
omm
unic
ated
an
d fo
llow
ed u
p w
ith p
roce
ss o
wne
rs
by m
eans
of t
he im
prov
emen
t req
uest
pr
oced
ure
of th
e Q
MS
.- M
easu
rem
ent a
nd a
naly
sis
of a
ll im
prov
emen
t act
ions
impl
emen
ted
due
to n
on-c
onfo
rmiti
es h
ave
been
incl
uded
as
par
t of i
nter
nal a
udits
to e
stab
lish
its
effic
acy.
Targ
ets
achi
eved
.
Con
tinuo
us im
prov
emen
t in
itiat
ives
are
mon
itore
d an
d m
easu
red
Rec
ords
of
mon
itorin
g an
d m
easu
rem
ent
of im
plem
ente
d ac
tions
.
Con
tinuo
us (a
t le
ast Q
uart
ers
2,
3 an
d 4)
.
- Im
prov
emen
t ini
tiativ
es fo
rm p
art o
f au
dit p
lan.
- A
dec
line
in p
revi
ous
findi
ngs
indi
cate
s th
at e
ffec
tive
impr
ovem
ent a
ctio
ns a
re
bein
g im
plem
ente
d.
Targ
ets
achi
eved
.
1.5.
2Pr
ojec
t Man
agem
ent O
ffic
e
1)
Man
age
the
Pro
gram
me
Man
agem
ent O
ffic
e (P
MO
).- E
xper
tise
in fo
rmal
Pro
ject
M
anag
emen
t.- A
dmin
istra
tion
of P
MO
pr
oces
ses,
Pro
ject
Rev
iew
pr
oces
ses.
- For
mal
ised
pro
ject
s.
- Pro
ject
re
port
ing.
- PR
C M
inut
es.
Con
tinuo
us.
- PR
C re
vive
d; a
nd w
as v
ery
activ
e pa
rtic
ular
ly in
the
four
th q
uart
er- B
usin
ess
case
s an
d ch
arte
rs
cons
ider
ed a
nd re
com
men
datio
ns
mad
e.- P
roje
cts
wer
e re
prio
ritis
ed fo
r 200
9/10
.- P
roje
ct re
port
s w
ere
done
and
su
bmitt
ed to
the
CM
T an
d C
ET.
Targ
ets
achi
eved
.
102 CIPRO Annual Report 2008/09 103CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
2)
Rev
iew
the
prin
cipl
es, r
ules
, te
mpl
ates
and
doc
umen
tatio
n fo
r pro
ject
man
agem
ent.
CIP
RO
cus
tom
ised
pr
ogra
mm
e an
d pr
ojec
t m
anag
emen
t met
hodo
logy
.
App
ropr
iate
do
cum
enta
tion
as
per m
etho
dolo
gy.
Con
tinuo
us.
- Gap
s in
the
exis
ting
met
hodo
logy
wer
e id
entif
ied
and
a de
cisi
on to
ada
pt a
nd
cust
omis
e M
etho
d 12
3 an
d S
umm
it m
etho
dolo
gies
was
take
n.
- Pro
ject
man
agem
ent m
etho
dolo
gy
revi
ewed
and
con
sulta
tions
hel
d w
ith
stak
ehol
ders
.- A
lthou
gh p
rocu
rem
ent p
roce
sses
for
Met
hod
123
was
del
ayed
bec
ause
it w
as
not y
et a
vaila
ble.
- S
umm
it ha
s al
read
y be
en s
ourc
ed, a
nd
the
tem
plat
es h
ave
been
revi
sed
and
mad
e av
aila
ble
to p
roje
ct m
anag
ers.
App
ropr
iate
doc
umen
tatio
n (B
usin
ess
Cas
es) a
lso
cons
ider
ed b
y th
e P
RC
.
Due
to d
elay
s in
the
proc
urem
ent
proc
esse
s, th
e ta
rget
com
plet
ion
date
ha
s be
en m
isse
d.
3)
Iden
tific
atio
n of
pro
gram
mes
an
d cr
oss
rela
tions
hips
be
twee
n pr
ojec
ts.
Inte
grat
ion
of p
roje
cts.
Red
uced
du
plic
atio
n.
Enh
ance
d in
tegr
atio
n of
pr
oduc
ts.
Feed
back
to P
RC
ev
ery
seco
nd
mon
th.
- The
revi
sed
regi
ster
with
the
Port
folio
of
CIP
RO
pro
ject
s, in
whi
ch p
roje
cts
wer
e re
pack
aged
to e
limin
ate
dupl
icat
ion
and
grou
ped
into
pro
gram
mes
, was
pr
esen
ted
to th
e P
RC
on
its fi
rst m
eetin
g th
at w
as h
eld
on 1
0th
Nov
embe
r 200
8.
- Fee
dbac
k is
giv
en to
PR
C in
eve
ry
mee
ting.
- A p
roje
ct re
-eva
luat
ion
and
repr
iorit
isat
ion
exer
cise
was
und
erta
ken
to e
nsur
e al
ignm
ent o
f all
proj
ects
to
the
stra
tegi
c ob
ject
ives
, cle
an u
p th
e du
plic
atio
n an
d id
entif
y in
tegr
atio
n po
ints
resu
lting
in a
n up
date
d po
rtfo
lio
for 2
009/
10.
Acc
ordi
ng to
the
revi
sed
PR
C C
hart
er
appr
oved
by
the
CE
T, fe
edba
ck
mee
tings
will
be
held
eve
ry s
econ
d m
onth
inst
ead
of e
very
sec
ond
wee
k.D
elay
in th
e ap
prov
al o
f pro
cess
es
affe
ct th
e tu
rnar
ound
tim
es fo
r ini
tiatio
n pr
oces
s de
adlin
es.
4)
Taki
ng o
ver p
roje
cts
that
hav
e be
en il
l-man
aged
and
put
th
em b
ack
on tr
ack.
Suc
cess
ful i
mpl
emen
ted
proj
ects
.A
ppro
pria
te
docu
men
tatio
n as
pe
r met
hodo
logy
.
Feed
back
to P
RC
ev
ery
seco
nd
mon
th.
- Fee
dbac
k to
PR
C in
eve
ry m
eetin
g.- T
he d
raft
ing
of a
bus
ines
s ca
se fo
r the
D
ecen
tralis
atio
n P
roje
ct w
as ta
ken
over
by
the
PM
O a
nd a
ssis
tanc
e ha
s be
en
prov
ided
to d
raft
and
alig
n bu
sine
ss
case
s fo
r oth
er p
roje
cts
to th
e P
MO
m
etho
dolo
gy.
Acc
ordi
ng to
the
revi
sed
PR
C C
hart
er
appr
oved
by
the
CE
T, fe
edba
ck
mee
tings
will
be
held
eve
ry s
econ
d m
onth
inst
ead
of e
very
sec
ond
wee
k
104 CIPRO Annual Report 2008/09 105CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
5)
Aid
in th
e pl
anni
ng o
f pr
ojec
ts.
Suc
cess
ful i
mpl
emen
ted
proj
ects
.A
ppro
pria
te
docu
men
tatio
n as
pe
r met
hodo
logy
.
Feed
back
to P
RC
ev
ery
seco
nd
mon
th.
- Fe
edba
ck to
PR
C in
eve
ry m
eetin
g.-
Due
to u
nava
ilabi
lity
of d
ocum
enta
tion
to ju
stify
the
viab
ility
of p
roje
cts
for
the
year
und
er re
view
, a p
roce
ss o
f pr
epar
ing
prop
er d
ocum
enta
tion
was
in
itiat
ed to
ens
ure
acco
unta
bilit
y fo
r im
plem
ente
d pr
ojec
ts.
- Bus
ines
s C
ases
, jus
tifyi
ng fi
nanc
ial
viab
ility
of 8
5% o
f run
ning
pro
ject
s w
ere
appr
oved
. - A
ssis
tanc
e is
pro
vide
d fo
r fur
ther
pl
anni
ng o
f the
regi
ster
ed p
roje
cts.
Acc
ordi
ng to
the
revi
sed
PR
C C
hart
er
appr
oved
by
the
CE
T, fe
edba
ck
mee
tings
will
be
held
eve
ry s
econ
d m
onth
inst
ead
of e
very
sec
ond
wee
kP
roje
ct d
ocum
enta
tion
not d
evel
oped
du
e to
reso
urce
con
stra
ints
and
in
adeq
uate
kno
wle
dge
of P
roje
ct
Man
agem
ent m
etho
dolo
gy w
ithin
the
orga
nisa
tion.
6)
Aid
CIP
RO
in e
stab
lishi
ng
inte
grat
ion
betw
een
Ent
erpr
ise
Arc
hite
ctur
e an
d th
e P
MO
.
Inte
grat
ion
and
alig
nmen
t of
pro
ject
s to
stra
tegi
c ob
ject
ives
.
Alig
ned
proj
ects
.Fe
edba
ck to
PR
C
ever
y se
cond
w
eek.
Q
uart
erly
revi
sion
by
CE
T.
- For
mat
ion
of C
IPR
O T
rans
ition
P
rogr
amm
e (C
TP) t
o al
ign
proj
ects
and
pr
ogra
mm
es to
stra
tegi
c ob
ject
ives
. - P
MO
alig
ned
Port
folio
Reg
iste
r for
20
08/0
9 an
d 20
09/1
0 w
ith s
trate
gic
obje
ctiv
es.
Pro
ject
revi
ew re
port
sub
mitt
ed to
CM
T an
d C
ET.
Targ
ets
achi
eved
.
1.6
Busi
ness
Rel
atio
ns, M
arke
ting
and
Com
mun
icat
ions
(BRM
C)
1.6.
1Cu
stom
er s
ervi
ces
1)
Trai
ning
and
Sup
port
CIP
RO
S
take
hold
ers
with
SLA
s.Tr
aini
ng o
f SA
PO
, SE
DA
(R
egio
nal)
and
Pro
vinc
ial
SLA
s.
Num
ber o
f tra
inin
g se
ssio
ns
com
plet
ed.
18 tr
aini
ng
sess
ions
per
qu
arte
r.
- Tra
inin
g co
mpl
eted
as
per p
rogr
amm
e.- S
ED
A tr
aini
ng n
ot c
ompl
eted
.- S
even
EC
DC
and
nin
e G
EP
Tra
inin
g se
ssio
ns to
ok p
lace
, whi
ch in
clud
ed
refre
sher
trai
ning
.- 1
DC
C, 1
Giy
ani /
LIB
SA
, and
4
Thus
ong
cent
re tr
aini
ng s
essi
ons
took
pl
ace.
- E-le
arni
ng b
usin
ess
case
, pro
ject
pla
n an
d ch
arte
r app
rove
d.
- Tra
in th
e tra
iner
app
roac
h en
cour
aged
to
redu
ce d
epen
denc
y on
CIP
RO
re
sour
ces.
- W
este
rn C
ape
CIP
RO
off
ice
bein
g re
stru
ctur
ed to
rend
er p
rovi
ncia
l su
ppor
t to
part
ners
.
SE
DA
not
yet
trai
ned,
pen
ding
SE
DA’
s re
adin
ess
for t
rain
ing.
SA
PO
Ser
vice
Lev
el A
gree
men
t not
yet
si
gned
.
104 CIPRO Annual Report 2008/09 105CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
2)
Mon
itorin
g / E
valu
atio
n to
en
sure
qua
lity
and
to q
uant
ify
the
achi
evem
ents
of t
he
train
ing
obje
ctiv
es.
- Mon
itorin
g of
SA
PO
R
egio
nal
- SE
DA
Reg
iona
l
Num
ber o
f m
onito
ring/
ev
alua
tion/
refre
sher
Tr
aini
ng s
essi
ons
com
plet
ed.
18 tr
aini
ng
sess
ions
per
qu
arte
r.
- Mon
itore
d- 2
2 br
anch
es w
ere
mon
itore
d:- 7
GE
P B
ranc
hes.
- 5 E
CD
C B
ranc
hes.
- 10
LIB
SA
Bra
nche
s.
Pend
ing
SA
PO
Ser
vice
Lev
el A
gree
men
t (S
LA)
- mon
itorin
g on
goin
g
3)
Ens
ure
that
CIP
RO
is
pres
ente
d in
dti
Imbi
zo’s
&
Pre
sent
atio
ns.
Atte
ndin
g w
orks
hops
/ pr
esen
tatio
ns a
nd Im
bizo
’s.
Num
ber o
f w
orks
hops
/pr
esen
tatio
ns
atte
nded
.
9 w
orks
hops
de
pend
ing
on
invi
tatio
ns.
- New
Man
ager
for C
ape
Tow
n ap
poin
ted.
- 11
Wor
ksho
ps/ p
rese
ntat
ions
and
4
Parli
amen
t Out
reac
h pr
ogra
mm
es w
ere
cond
ucte
d.- E
vent
s ca
lend
ars
of p
artn
ers
bein
g ob
tain
ed to
pro
duce
an
inte
grat
ed
orga
nisa
tion
even
ts c
alen
dar.
Sho
rt n
otic
e to
invi
tatio
nsAv
aila
bilit
y of
sta
ff.
Part
ner e
vent
s ca
lend
ars
not
fort
hcom
ing
due
to th
eir o
wn
depa
rtm
enta
l cha
lleng
es.
4)
Ens
ure
the
serv
ices
and
ap
pear
ance
s of
CIP
RO
im
age
are
stan
dard
ised
and
pr
ofes
sion
al.
Pro
fess
iona
l Cus
tom
er
Inte
rface
.P
rofe
ssio
nal,
aest
hetic
al
attra
ctiv
e, s
mo
oth
flow
ing
publ
ic
inte
rface
.
Qua
rter
s 1
to 4
.In
terfa
ce re
view
ed
(dep
enda
nt o
n ne
w b
uild
ing
or
spac
e pl
anni
ng
effo
rt –
CIU
and
Fa
cilit
ies.
- Pro
ject
rega
rdin
g in
terfa
ce re
gist
ered
. - F
resh
flow
ers
for e
ntra
nces
.- O
ne p
oint
of e
ntry
est
ablis
hed.
SC
M c
halle
nges
enc
ount
ered
.N
egot
iatin
g ou
tsid
e ad
vert
isin
g re
spon
sibi
lity
with
dti
Cor
pora
te w
ear.
Pro
fess
iona
l ap
pear
ance
and
cu
stom
er c
entri
c fro
ntlin
e st
aff.
Cor
pora
te w
ear
impl
emen
ted
by
Qua
rter
s 2,
3
and
4.E
ngag
ing
with
va
rious
ser
vice
pr
ovid
ers.
Mee
ting
held
with
CI m
anag
ers
with
re
gard
to p
rocu
rem
ent o
f cor
pora
te w
ear.
Bud
geta
ry c
onst
rain
ts.
Tend
er to
be
draf
ted
in 2
009.
Beh
avio
r.P
rofe
ssio
nal
appe
aran
ce a
nd
cust
omer
cen
tric
front
line
staf
f.
Cus
tom
er S
ervi
ce
train
ing
with
HC
Q
uart
ers
1 an
d 2.
- 3 S
enio
r man
ager
s at
tend
ed B
atho
Pe
le C
RM
cou
rse.
- 15
man
ager
ial s
taff
atte
nded
refre
sher
cu
stom
er re
latio
ns tr
aini
ng.
- Mee
ting
held
with
CI m
anag
ers
– st
anda
rds
to b
e re
view
ed a
nd e
nfor
ced.
- R
ecog
nitio
n is
bei
ng g
iven
to s
taff
that
pe
rform
s w
ell.
Lack
of p
rope
r man
agem
ent p
osed
pr
oble
ms
in te
rms
of m
onito
ring
and
cont
rolli
ng s
taff
.
106 CIPRO Annual Report 2008/09 107CIPRO Annual Report 2008/09
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ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Web
site
.P
rofe
ssio
nal
and
up to
dat
e w
ebsi
te.
Upd
ate
of
Web
site
with
M
arke
ting
– on
goin
g.
- U
pdat
e of
Web
site
con
tent
– o
ngoi
ng.
- Com
pany
bei
ng a
ppoi
nted
to a
ssis
t w
ith w
ebsi
te d
esig
ns.
1.6.
2Cu
stom
er s
ervi
ces
Fina
nce
(saf
ety
secu
rity
& F
acili
ties)
1)
Acc
essi
bilit
y.S
igna
ge a
nd w
ay-fi
ndin
g in
pl
ace.
Pro
per s
igna
ge
in p
lace
to d
irect
an
d ed
ucat
e cl
ient
s.
Qua
rter
1 =
S
igna
ge in
stal
led
at H
ead
offic
e,
202
Ess
elen
stre
et
and
Cap
e To
wn.
- C
IPR
O s
igna
ge a
nd s
igna
ge w
ith
CIP
RO
fee
stru
ctur
e an
d ot
her n
otic
es
wer
e pl
aced
stra
tegi
cally
at C
IPR
O h
ead
offic
e, 2
02 E
ssel
en S
treet
and
Cap
e To
wn
offic
e.-
Bill
boa
rd c
ampa
ign
has
com
men
ced
natio
nally
.-
One
poi
nt o
f ent
ry s
yste
m w
as
intro
duce
d th
roug
hout
CIP
RO
.
Man
ual p
roce
ss h
ad to
be
put i
n, s
ince
th
e au
tom
atic
sys
tem
is d
epen
dent
on
serv
er a
vaila
bilit
y.
CIP
RO
pro
duct
s an
d se
rvic
es
acce
ssib
le to
all
exis
ting
and
pote
ntia
l clie
nts
anyw
here
an
ytim
e.
Dec
entra
lisat
ion
of a
ll C
IPR
O
prod
ucts
and
se
rvic
es in
all
nine
pr
ovin
ces.
CIP
RO
pro
duct
s an
d se
rvic
es
dece
ntra
lised
Q
uart
ers
1 to
4.
- W
orks
hop
with
Thu
song
Cen
tres
took
pl
ace
to in
volv
e lo
cal g
over
nmen
t.D
ecen
tralis
atio
n m
arke
ting
plan
was
dr
afte
d.-
SLA
s w
ith th
e fo
llow
ing
part
ners
hav
e be
en s
igne
d:- L
IBS
A- R
ed D
oor
- SE
DA
- DE
DT
(RE
D D
OO
R)
- TIK
ZN-D
urba
n C
ham
ber o
f Com
mer
ce- G
EP
- Thu
song
Cen
tre’s
pilo
t com
men
ced
and
com
plet
ed w
ith t
wo
bran
ches
, tw
o m
ore
to fo
llow
.
- D
ED
(KZN
) -
SA
PO
. -
SLA
in p
repa
ratio
n M
OU
s w
ith
Wes
tern
Cap
e Li
brar
ies
– en
gage
men
t se
cure
d.
- C
IPR
O h
as n
atio
nal p
rese
nce
thro
ugh
part
ners
. -
Nat
iona
l pre
senc
e in
all
nine
pro
vinc
es
thro
ugh
SE
DA
is a
chie
ved.
Aw
aitin
g ap
prov
al fr
om d
ecen
tralis
atio
n pa
rtne
rs.
Avai
labi
lity
of C
EO
s ca
use
dela
ys in
si
gnin
g S
LAs.
Cus
tom
izat
ion
of S
LAs
and
devi
atio
n fro
m th
e ag
reed
dec
entra
lisat
ion
mod
el
pres
ents
pro
blem
s.
106 CIPRO Annual Report 2008/09 107CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Cus
tom
er C
onta
ct C
entre
pe
rform
ance
mon
itore
d.S
ervi
ce d
eliv
ery
audi
t tra
il.A
udit
of s
ervi
ce
deliv
ery
Qua
rter
s 1
to 4
.
- M
onth
ly a
naly
sis
of s
tatis
tics
and
repo
rts
bein
g re
ceiv
ed fr
om C
CC
. -
Aud
it of
ser
vice
s ar
e be
ing
done
by
the
dti,
how
ever
CIP
RO
is m
anag
ing
the
serv
ice
leve
l agr
eem
ent.
No
prop
er re
port
and
sta
tistic
s, a
s w
ell
as a
lack
of s
uppo
rt p
osed
pro
blem
s.
Cal
l cen
tre d
oes
not h
ave
acce
ss to
C
IPR
O d
atab
ase
- del
ays
are
bein
g ca
used
.
1.6.
3Cu
stom
er s
ervi
ces
(Mar
ketin
g)
1)C
usto
mer
sat
isfa
ctio
n.C
usto
mer
Ser
vice
Cha
rter
.C
ompl
ianc
e to
the
turn
arou
nd ti
mes
in
dica
ted
in th
e ch
arte
r.
Qua
rter
2, C
hart
er
and
stan
dard
s in
pl
ace.
- P
lann
ing
com
plet
ed.
- S
ervi
ce c
hart
er w
as fi
nalis
ed a
nd
S
ervi
ce d
eliv
ery
plan
has
bee
n dr
awn
up.
Con
solid
atin
g of
Bat
ho P
ele
mat
eria
l and
ro
ll ou
t pla
n in
pro
gres
s.
Con
duct
an
Ann
ual
Inde
pend
ent,
Ext
erna
l and
In
tern
al C
usto
mer
Sat
isfa
ctio
n S
urve
y.
- Cus
tom
er
feed
back
Rep
ort
- Im
prov
ed c
lient
sa
tisfa
ctio
n in
dica
tion
- Fee
dbac
k us
ed
to im
prov
e se
rvic
e de
liver
y.
Ann
ual
Inde
pend
ent
Ext
erna
l and
In
tern
al C
usto
mer
S
atis
fact
ion
Sur
vey
cond
ucte
d Q
uart
er 2
.
- Fi
ndin
gs to
be
addr
esse
d.-
Sur
vey
to p
rovi
de a
bas
elin
e fo
r fu
ture
inte
rnal
and
ext
erna
l cus
tom
er
satis
fact
ion
surv
eys
was
com
plet
ed.
Sur
vey
was
com
plet
ed.
- C
RM
or C
ompl
aint
s.-
Man
agem
ent s
yste
m to
m
anag
e cu
stom
er fe
edba
ck-
Impr
oved
pro
fess
iona
l, st
anda
rdis
ed c
usto
mer
fe
edba
ck.
- Im
prov
ed m
anag
emen
t in
form
atio
n.
- R
oot
cau
se a
naly
sis.
- Eff
ectiv
e cu
stom
er
feed
back
m
anag
emen
t.- I
nfor
mat
ion
utili
sed
to im
prov
e pr
oces
ses.
- Sat
isfie
d cu
stom
ers
– fe
wer
co
mpl
aint
s.
CR
M o
r C
ompl
aint
s M
anag
emen
t sy
stem
im
plem
ente
d Q
uart
ers
1 to
4.
- C
ompl
aint
s m
anag
emen
t stra
tegy
co
mpl
eted
.-
A m
anua
l com
plai
nts
syst
em is
in
pla
ce.
- T
urna
roun
d tim
es h
ave
impr
oved
, and
m
ost c
lient
que
ries
are
bein
g so
lved
with
in a
day
.
Vario
us c
halle
nges
bei
ng e
xper
ienc
ed
usin
g th
e m
anua
l sys
tem
suc
h as
de
term
inin
g ac
cura
te tu
rn a
roun
d tim
es.
2)
Ann
ual R
etur
ns M
arke
ting
and
Pub
licity
.- P
artic
ipat
ion
and
com
plia
nce.
- Ma
xim
al e
ffec
t on
prod
uct
orga
nisa
tiona
l aw
aren
ess.
- Lod
gem
ent
of C
C A
nnua
l R
etur
ns.
- Gen
erat
ion
of
Inco
me
from
CC
A
nnua
l Ret
urns
.- C
ompl
ianc
e in
crea
se.
- Vol
ume
chan
ges.
Qua
rter
s 2
and
3 de
pend
ing
on
go a
head
to s
tart
w
ith m
arke
ting
and
adve
rtis
ing
cam
paig
n.
- M
arke
ting
and
adve
rtis
ing
cam
paig
n w
as c
ondu
cted
thro
ugh
natio
nal a
nd
loca
l new
spap
ers.
- S
ucce
ssfu
l rol
l out
of A
nnua
l Ret
urns
, -
Mar
ketin
g an
d C
omm
unic
atio
n to
ok
plac
e in
Q2
and
Q3.
- S
ucce
ssfu
l cam
paig
n ru
ns o
n ra
dio
and
bill
boar
ds o
n A
nnua
l Ret
urns
.-
Fra
ud a
nd g
ener
al C
orpo
rate
B
rand
ing
wer
e co
mpl
eted
in Q
2 an
d Q
3.
Rea
chin
g al
l tar
get m
arke
ts re
mai
ns a
ch
alle
nge.
108 CIPRO Annual Report 2008/09 109CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
3)
Prin
t adv
erts
.P
rint m
edia
adv
ertis
ing.
Vis
ible
prin
ted
adve
rtis
emen
ts.
Qua
rter
s 1
to 4
.M
ajor
nat
iona
l ne
wsp
aper
s an
d co
mm
unity
ne
wsp
aper
s de
pend
ing
on
focu
s.
Prin
t adv
erts
in a
ll na
tiona
l new
spap
ers,
co
mm
unity
new
spap
ers
and
vario
us
natio
nal m
agaz
ines
app
eare
d in
Q1-
Q4.
Rea
chin
g of
CIP
RO
’s o
ffer
ings
in a
ll ta
rget
mar
kets
.
4)
Rad
io a
dver
ts.
Rad
io a
dver
tisin
g.R
adio
ad
vert
isem
ents
.Q
1 to
Q4.
A
ll co
mm
unity
ra
dio
stat
ion
adve
rts
to ru
n fo
r 12
mon
ths.
- Pa
rtic
ipat
ed w
ith th
e d
ti in
a N
atio
nal
com
mun
ity ra
dio
adve
rtis
ing
cam
paig
n ta
rget
ing
all t
he m
ajor
com
mun
ity ra
dio
stat
ions
-
Part
icip
ated
in v
ario
us o
utsi
de
broa
dcas
ting
even
ts ta
rget
ing
com
mun
ities
in L
impo
po a
nd
Mpu
mal
anga
.
Rea
chin
g of
CIP
RO
’s o
ffer
ings
in a
ll ta
rget
mar
kets
.
5)
Pre
sent
atio
ns.
Part
icip
ate
in v
ario
us
netw
orki
ng in
vita
tions
.B
rand
aw
aren
ess
and
mar
ketin
g of
C
IPR
O s
ervi
ces
and
offe
rings
.
Qua
rter
s 1
to 4
.In
vita
tions
re
ceiv
ed fo
r pr
esen
tatio
ns
at v
ario
us
conf
eren
ces.
- Var
ious
wor
ksho
ps w
ith d
istri
ct a
nd
loca
l mun
icip
aliti
es a
nd S
LA p
artn
ers
wer
e co
nduc
ted.
- Pa
rtic
ipat
ed in
Net
wor
king
ses
sion
s w
ith th
e E
bi (E
khur
ulen
i Bus
ines
s In
itiat
ive)
, Pro
udly
Sou
th A
frica
n, L
ibsa
B
usin
ess
Sem
inar
s, M
IET
(Med
ia
in E
duca
tion
Trus
t), 2
010
Tshw
ane
wor
ksho
ps, A
BS
A B
usin
ess
netw
orki
ng
sess
ions
, Uni
vers
ity o
f Lim
popo
.
Rea
chin
g of
CIP
RO
’s o
ffer
ings
in a
ll ta
rget
mar
kets
.
6)
Rad
io in
terv
iew
s.P
rese
nce
on a
ir.R
each
ing
ma
xim
um
liste
ners
hip.
Qua
rter
s 1
to 4
.A
ll co
mm
unity
R
adio
sta
tions
, in
terv
iew
run
for
12 m
onth
s.
- In
terv
iew
s he
ld w
ith v
ario
us c
omm
unity
ra
dio
stat
ions
.-
Rad
io in
terv
iew
s he
ld w
ith v
ario
us
radi
o st
atio
ns, a
mon
gst o
ther
s w
ere
SA
FM, K
aya
FM, T
hobe
la F
M, P
hala
FM
, Mng
anal
onen
e FM
, Ikh
wek
wez
i FM
, K
FM R
adio
.
Rea
chin
g of
CIP
RO
’s o
ffer
ings
in a
ll ta
rget
mar
kets
.
7)
Prin
t int
ervi
ews.
Pre
senc
e in
new
sprin
t.R
each
ing
ma
xim
um
audi
ence
.
Qua
rter
s 1
to 4
.C
omm
unity
ne
wsp
aper
s 12
m
onth
focu
s.
Five
pre
ss re
leas
es w
ere
sent
to m
edia
an
d co
mbi
ned
with
adv
ertis
ing
as a
dded
va
lue
8)
Roa
d sh
ows.
Part
icip
atio
n an
d co
mpl
ianc
e.
Incr
ease
in th
e co
nsum
ptio
n of
C
IPR
O o
ffer
ings
.
Qua
rter
1 =
3
even
ts.
- Im
bizo
’s a
t: La
nga,
Kin
g W
illia
ms
Tow
n,
Que
enst
own,
Bek
kers
dal,
Rus
tenb
urg
and
Taun
g.-
SE
DA
sta
rter
’s d
ay, 2
010
Sho
w,
Vryb
urg
Roa
d S
how
.
Ele
ctio
n 20
09.
108 CIPRO Annual Report 2008/09 109CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
9)
To p
artic
ipat
e w
ith S
LA
part
ners
in th
e ni
ne p
rovi
nces
(L
IPS
A, E
CD
C, G
ED
A, r
ed
Do
or, T
IKZN
, Mpu
mal
anga
tra
de a
nd In
vest
men
t, et
c).
- Par
ticip
atio
n an
d co
mpl
ianc
e.- M
axi
mal
eff
ect o
n pr
oduc
t.- O
rgan
isat
iona
l aw
aren
ess-
C
oop
erat
ion
by L
ED
off
icia
ls
and
prov
inci
al g
over
nmen
ts.
- Inc
reas
ed u
se o
f CIP
RO
of
ferin
gs.
- Inc
reas
e in
the
cons
umpt
ion
of
CIP
RO
off
erin
gs.
- Dec
reas
e in
the
num
ber o
f clie
nts
com
ing
to C
IPR
O
(Pre
toria
) as
peop
le b
ecom
e aw
are
of P
ost
Off
ices
- I
ncre
ase
in
the
usag
e of
e-
lodg
men
t.
- Qua
rter
1 =
3
even
ts- Q
uart
er 2
= 3
ev
ents
- Qua
rter
3 =
3
even
ts- Q
uart
er 4
= 3
ev
ents
.
- Par
ticip
ated
in s
ix p
artn
er e
vent
s on
an
ad h
oc b
asis
. - P
artn
er e
ngag
emen
ts a
re o
ngoi
ng.
Part
ner e
vent
s ca
lend
ars
wer
e no
t su
pplie
d.E
vent
s to
ok p
lace
on
an A
D H
OC
bas
is.
10)
Exh
ibiti
ons:
e.g
. Fra
nchi
se
Exp
o, B
EE
Exh
ibiti
on, S
outh
A
frica
n Fa
shio
n W
eek,
N
AFC
OC
Exh
ibiti
on.
Part
icip
atio
n fo
r ma
xim
al
effe
ct o
n pr
oduc
t and
or
gani
satio
nal a
war
enes
s
Mar
ketin
g as
and
w
hen
requ
ired
- Qua
rter
1 =
3
even
ts- Q
uart
er 2
= 3
ev
ents
- Qua
rter
3 =
3
even
ts- Q
uart
er 4
= 3
ev
ents
(Per
invi
tatio
n).
- E
xhib
ition
s at
: Ran
d E
aste
r sho
w,
AB
SA
SM
ME
at S
owet
o an
d D
urba
n.-
Tour
ism
Inda
ba F
utur
ex a
t San
dton
, C
ape
Tow
n.-
Take
s pl
ace
as p
er e
vent
cal
enda
r. -
Nat
iona
l Tou
rism
Exh
ibiti
on (K
ZN),
-
SA
BS
exp
o, A
RIP
O.
- N
EPA
D G
aute
ng S
umm
it.-
SA
QI E
xhib
ition
.-
CR
F E
xhib
ition
.
Targ
et a
chie
ved.
11)
Bra
nd A
war
enes
s.- T
op o
f the
min
d aw
aren
ess
of a
CIP
RO
bra
nd b
y ex
tern
al
cust
omer
s, in
tern
al c
usto
mer
s (s
taff
and
man
agem
ent).
- Inc
reas
e st
aff a
nd
man
agem
ent p
ride
in w
orki
ng
for C
IPR
O- I
ncre
ase
cons
umpt
ion
of C
IPR
O p
rodu
cts
and
serv
ices
.
Bra
nd a
war
enes
s ca
mpa
ign
thro
ugh:
- dti
road
sho
w- S
LA p
artn
ersh
ip
prog
ram
in n
ine
prov
ince
s- E
xhib
ition
s an
d S
how
s.
- Qua
rter
1 =
9
even
ts w
ith m
edia
co
vera
ge- Q
uart
er 2
= 9
ev
ents
with
med
ia
cove
rage
- Qua
rter
3 =
9
even
ts w
ith m
edia
co
vera
ge- Q
uart
er 4
= 9
ev
ents
with
med
ia
cove
rage
.
- R
and
Eas
ter S
how
. -
AB
SA
SM
ME
at S
owet
o, D
urba
n.-
Tou
rism
Inda
ba F
utur
ex a
t San
dton
, C
ape
Tow
n.-
Dti
road
sho
w a
s pe
r app
rove
d sc
hedu
le.
- S
LA p
artn
ers
part
icip
atio
n as
per
ev
ents
cal
enda
r.-
201
0 ev
ents
in E
khur
ulen
i, S
owet
o an
d P
reto
ria w
ere
atte
nded
.-
Tar
gets
wer
e no
t rea
ched
due
to th
e ca
ncel
latio
n of
cer
tain
eve
nts.
-
The
dti
road
sho
w w
as n
ot a
ctiv
e in
Q
4 du
e to
ele
ctio
ns a
nd p
artn
ers
have
no
t yet
fina
lised
thei
r pro
gram
mes
. .
Dep
ende
nt o
n S
LA p
artn
ers
and
the
dti
to p
rovi
de c
alen
dars
of e
vent
s.
La
unch
of n
ine
regi
onal
and
one
na
tiona
l SA
PO
of
fices
as
part
of
Dec
entra
lisat
ion
prog
ram
me.
Qua
rter
s 1
to 4
(d
epen
ding
on
com
mis
sion
ing/
tech
nica
l cl
eara
nce)
.
The
laun
ch d
id n
ot ta
ke p
lace
as
the
SA
PO
agr
eem
ent w
as o
nly
sign
ed in
Q4.
Targ
et n
ot a
chie
ved.
110 CIPRO Annual Report 2008/09 111CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
B
illbo
ard
Cam
paig
n.Q
uart
ers
1 to
4
(12
mon
th
cam
paig
n on
18
billb
oard
s).
- S
ervi
ce P
rovi
der a
ppoi
nted
.-
42 B
illbo
ards
nat
iona
lly w
ere
rais
ed fo
r th
e to
tal f
inan
cial
yea
r.
Targ
et a
chie
ved.
12)
Eve
nts.
All
inte
rnal
and
ext
erna
l ev
ents
wel
l org
anis
ed a
nd
fruitf
ul –
e.g
. yea
r-en
d fu
nctio
n, la
unch
es, w
oman
’s
day,
Tou
rism
Inda
ba.
Rep
ort b
ack,
m
onito
ring
and
eval
uatio
n of
ev
ents
.
Qua
rter
1:
- Fam
ily D
ay -
Free
dom
Day
- W
orke
rs D
ay -
Nat
iona
l You
th
Day
- N
atio
nal
Wom
an’s
Day
Q
uart
er 2
:- S
ecre
tarie
s D
ay
- Her
itage
Day
Q
uart
er 3
:- W
orld
Aid
s da
y.Q
uart
er 4
:- H
uman
Rig
hts
Day
The
follo
win
g ha
ve b
een
orga
nise
d:-
WIP
O d
ay-
Wom
an’s
Day
- S
ecre
tary
’s D
ay-
Nat
iona
l You
th D
ay
- C
aree
rs D
ay-
Her
itage
Day
- Fr
aud
Pre
vent
ion
Day
-
CIP
RO
Yea
r end
func
tion.
-
Wor
ld A
ids
Day
.Q
4 N
o N
atio
nal E
vent
s –
targ
et n
ot
achi
eved
.
No
even
ts o
n ca
lend
ar.
13)
Wor
ld In
telle
ctua
l Pro
pert
y (IP
) Day
.To
pro
mot
e cr
eativ
ity in
the
coun
try.
Wor
ld (I
ntel
lect
ual
Pro
pert
y) IP
Day
ho
sted
.
Qua
rter
1 =
O
rgan
ise
the
Inte
rnat
iona
l W
orld
IP d
ay in
co
njun
ctio
n w
ith
IP, C
CR
D a
nd d
ti m
arke
ting.
Org
anis
e th
e In
tern
atio
nal W
orld
IP d
ay
in c
onju
nctio
n w
ith IP
, CC
RD
and
dti
mar
ketin
g. T
his
was
com
plet
ed o
n 25
th
Apr
il 20
08.
Nat
iona
l ele
ctio
ns.
14)
Med
ia B
riefin
g.To
info
rm th
e m
edia
and
pu
blic
abo
ut th
e st
atus
of
CIP
RO
.
Med
ia B
riefin
g he
ld.
Qua
rter
s 1
to 4
.M
onth
ly
inte
ract
ion
with
m
edia
, als
o to
br
ief m
edia
on
regi
onal
laun
ches
w
ith S
AP
O.
Brie
fings
on:
-
Ann
ual R
etur
ns fo
r Clo
se C
orpo
ratio
ns
and
ISO
900
1:20
00 c
ertif
icat
ion
- M
edia
inte
ract
ion
done
on
an A
D H
OC
ba
sis,
med
ia b
riefin
g ca
ncel
led
due
to
unfo
rese
en d
evel
opm
ents
.
Med
ia b
riefin
g w
as c
ance
lled
due
to a
C
ET
deci
sion
.M
edia
neg
ativ
e on
frau
d is
sues
and
ne
eds
to b
e ha
ndle
d ve
ry p
rofe
ssio
nally
an
d w
ith c
are.
15)
SA
PO
Par
tner
ship
.E
mpo
wer
sm
all a
nd m
ediu
m
busi
ness
es w
ith in
form
atio
n an
d bu
sine
ss m
anag
emen
t sk
ills.
Laun
ch o
f C
IPR
O/S
AP
O
dece
ntra
lisat
ion
Part
ners
hip.
- Qua
rter
s 2
to 4
- Reg
iona
l la
unch
es in
nin
e pr
ovin
ces
- Nat
iona
l lau
nch
afte
r nin
e re
gion
al
laun
ches
.
SA
PO
was
laun
ched
on
a pi
lot w
ithin
ni
ne p
rovi
nces
. Ful
l rol
l out
to ta
ke p
lace
in
200
9/10
.
Lega
l and
tech
nica
l cha
lleng
es.
110 CIPRO Annual Report 2008/09 111CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
1.6.
4Pu
blic
atio
ns
1)
Ann
ual R
epor
ts.
Rep
ort o
n th
e fin
anci
al a
nd
perfo
rman
ce s
tatu
s of
the
orga
nisa
tion.
Pub
licat
ion
and
dist
ribut
ion
of
repo
rts
on ti
me.
- Qua
rter
1 =
C
ompi
le, p
rint
Ann
ual R
epor
t- Q
uart
er 2
=
Dis
patc
h to
Pa
rliam
ent,
Nat
iona
l Tre
asur
y,
the
dti,
and
A
udito
r-G
ener
al.
- Qua
rter
3
= D
ispa
tch
to a
ll ot
her
stak
ehol
ders
.
- A
nnua
l Rep
ort c
ompi
led
and
dist
ribut
ed to
Par
liam
ent,
part
ners
and
go
vern
men
t dep
artm
ents
- S
ervi
ce p
rovi
der a
ppoi
nted
to d
evel
op
and
prin
t the
200
8/09
Ann
ual R
epor
t.
Targ
et a
chie
ved.
2)
Info
rmat
ion
Bro
chur
es.
Part
icip
atio
n fo
r ma
xim
al
effe
ct o
n pr
oduc
t and
or
gani
satio
nal a
war
enes
s.
- Inc
reas
ed
awar
enes
s of
C
IPR
O o
ffer
ings
.- I
ncre
ased
co
nsum
ptio
n of
C
IPR
O p
rodu
cts
and
serv
ices
.- I
ncre
ased
usa
ge
of e
-Lod
gem
ents
, po
st o
ffic
es a
nd
IP o
nlin
e.
Qua
rter
s 1
to 4
.R
eprin
t of C
IPR
O
info
rmat
ion
broc
hure
in
var
ious
la
ngua
ges:
- Eng
lish
- Afri
kaan
s- Z
ulu
- Sot
ho- V
enda
- Tso
nga.
The
follo
win
g en
deav
ours
wer
e co
mpl
eted
for t
he p
erio
d un
der r
evie
w:
- New
A5
Pro
duct
s &
Ser
vice
s br
ochu
re
com
plet
ed.
- Z-fo
lder
on
paym
ent m
etho
d.- A
2 fo
lder
in v
ario
us la
ngua
ges
re
prod
ucts
and
ser
vice
s.- T
rans
late
d in
var
ious
lang
uage
s an
d is
repr
inte
d as
and
whe
n st
ock
nece
ssita
tes
repr
intin
g.
- An
A5
broc
hure
was
als
o de
velo
ped
and
prin
ted
and
will
be
used
for S
ervi
ce
Leve
l Agr
eem
ent p
artn
ers
as w
ell.
- E-lo
dgm
ent a
nd IP
onl
ine
usag
e in
crea
sed
due
to a
war
enes
s ca
mpa
igns
.-
Post
off
ices
are
bei
ng u
tilis
ed b
y de
cent
ralis
atio
n pa
rtne
r’s c
lient
s.
Too
early
to d
eter
min
e if
the
trans
late
d br
ochu
res
cont
ribut
ed to
an
incr
ease
in
e-lo
dgem
ents
.
1.6.
5In
tern
al C
omm
unic
atio
n
1)
Inte
rnal
Mag
azin
e (L
ISO
).Q
uart
erly
inte
rnal
co
mm
unic
atio
n to
CIP
RO
st
aff o
n va
rious
ach
ieve
men
t an
d de
velo
pmen
ts in
tern
ally
an
d ex
tern
ally.
- Inc
reas
ed
awar
enes
s of
st
aff o
n C
IPR
O
deve
lopm
ents
.- I
ncre
ased
kn
owle
dge
of
staf
f on
CIP
RO
de
velo
pmen
ts.
- Cre
ates
a c
ultu
re
of p
artic
ipat
ion.
Qua
rter
ly.-
LIS
O 4
, 5 a
nd 6
com
plet
ed a
nd
dist
ribut
ed to
sta
ff.
- LI
SO
7 c
ompl
eted
- to
be
dist
ribut
ed
elec
troni
cally
as
wel
l.-
Mor
e in
tern
al c
omm
unic
atio
n an
d da
ily
notic
es c
omm
ence
d in
Q4
to e
nhan
ce
a cu
lture
of p
artic
ipat
ion
amon
gst
empl
oyee
s.
Targ
et a
chie
ved.
112 CIPRO Annual Report 2008/09 113CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
2)
E-C
omm
unic
atio
n.In
form
ativ
e e-
mai
ls, I
ntra
net,
CIP
RO
web
site
.A
ccur
ate
diss
emin
atio
n an
d co
ntro
l of
info
rmat
ion.
Whe
n ne
eded
to
aler
t off
icia
ls o
n da
ily b
asis
.
- Com
mun
icat
ion
foru
m e
stab
lishe
d to
dr
ive
proc
ess.
- Con
tinuo
us o
n a
daily
bas
is v
ia e
-mai
l no
tific
atio
ns.
Targ
et a
chie
ved.
3)
Gen
eral
Sta
ff M
eetin
gs.
- Sta
ff c
onfid
ence
in th
e m
anag
emen
t- I
nfor
mat
ion
diss
emin
atio
n &
fe
edba
ck.
- Cle
ar
unde
rsta
ndin
g of
re
quire
men
ts.
- Sta
ff fe
edba
ck.
Mee
tings
to ta
ke
plac
e on
ce a
w
eek:
- Q1=
12
mee
tings
- Q2=
12
mee
tings
- Q3=
12
mee
tings
- Q4=
12
mee
tings
.
- Con
tinuo
us c
omm
unic
atio
n fo
rum
es
tabl
ishe
d.- O
ngoi
ng s
taff
mee
tings
con
vene
d ev
ery
Thur
sday
, - E
xecu
tive
CIU
Man
ager
s us
e sa
me
foru
m to
add
ress
sta
ff o
n a
regu
lar
basi
s.- F
eedb
ack
from
sta
ff m
embe
rs
requ
ires
spec
ial a
ttent
ion
to b
e gi
ven
info
rmat
ion
abou
t new
dev
elop
men
ts
and
cont
inuo
us c
oach
ing.
Targ
et a
chie
ved.
4)
Eve
nts
Cal
enda
r.In
crea
sed
flow
of i
nfor
mat
ion
in th
e or
gani
satio
n.S
taff
feed
back
.Q
uart
ers
1 to
4.
Com
pile
the
Eve
nts
Cal
enda
r.
Eve
nts
cale
ndar
com
pile
d an
d co
mpl
eted
for p
ast y
ear.
Targ
et a
chie
ved.
5)
Med
ia M
onito
ring.
Impa
ct o
f art
icle
s an
d pu
blic
atio
ns o
n C
IPR
O
addr
esse
d.
Num
ber o
f pu
blic
atio
ns d
ealt
with
.
Con
tinuo
us.
- Mon
itorin
g S
A w
as a
ppoi
nted
to
mon
itor C
IPR
O a
ppea
ranc
es in
the
med
ia.
- Dai
ly a
nd m
onth
ly re
port
s su
bmitt
ed.
- A p
ositi
ve m
easu
rem
ent o
f a 7
2%
succ
ess
rate
was
ach
ieve
d in
Q4.
Targ
et a
chie
ved.
6)
CIP
RO
web
site
revi
ew.
- Upd
ate
of C
IPR
O w
ebsi
te
cont
ent.
- Cus
tom
er S
ervi
ce C
hart
er
avai
labl
e on
web
.
- Acc
essi
bilit
y.- U
ser
Frie
ndlin
ess.
- Upd
ated
re
gula
rly.
Con
tinua
lly k
ept
up to
dat
e.- W
ebsi
te c
ontin
uous
ly u
pdat
ed.
- Sev
eral
not
ices
wer
e pl
aced
on
the
web
to in
form
cus
tom
ers
of C
IPR
O
deve
lopm
ents
.- C
ontro
vers
y ab
out t
he C
M29
e-
lodg
men
t not
ice
caus
ed e
xten
sive
m
edia
atte
ntio
n.
Targ
et a
chie
ved.
1.7
CORP
ORAT
e GO
VeRn
AnCe
, AuD
IT A
nD R
IsK
1.7.
1Co
mpl
ianc
e, A
udit
and
Risk
1)
Red
uce
Ris
k an
d Fr
aud.
Red
uce
the
risks
, w
eakn
esse
s, fr
aud
and
corr
uptio
n.
Bus
ines
s ris
k re
gist
er
mai
ntai
ned.
Ong
oing
.- A
n or
gani
satio
nal r
isk
regi
ster
was
m
aint
aine
d.
- Ris
k m
itiga
tion
plan
s w
ere
impl
emen
ted
by m
anag
emen
t to
addr
ess
risks
id
entif
ied.
- F
raud
risk
s an
d in
tern
al
cont
rol w
eakn
esse
s w
ere
iden
tifie
d.
- Fra
ud p
reve
ntio
n an
d aw
aren
ess
cam
paig
n w
as h
eld,
atte
nded
by
all s
taff
an
d m
anag
emen
t.
Targ
et a
chie
ved.
Sys
tem
con
trol w
eakn
esse
s th
at a
llow
fra
ud a
nd o
ther
cor
rupt
act
iviti
es to
oc
cur.
112 CIPRO Annual Report 2008/09 113CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
2)
Red
uce
Ris
k an
d Fr
aud.
C
ontin
uous
feed
back
of
how
the
risk
is re
duce
d or
el
imin
ated
.
- Fee
dbac
k m
eetin
gs- R
epor
ts.
Ris
k C
omm
ittee
m
eetin
gs h
eld
ever
y qu
arte
r. D
ates
to b
e sc
hedu
led
at
begi
nnin
g of
the
year
R
isk
regi
ster
s to
be
upda
ted
mon
thly.
- Ris
k C
omm
ittee
mee
tings
wer
e he
ld q
uart
erly
whe
rein
the
proc
ess
of
ente
rpris
e-w
ide
risk
man
agem
ent w
as
cons
tant
ly re
view
ed. (
One
mee
ting
per
quar
ter)
- Fee
dbac
k on
thes
e m
eetin
gs w
as a
lso
com
mun
icat
ed to
the
Aud
it C
omm
ittee
fo
r mon
itorin
g th
e im
plem
enta
tion
of ri
sk
man
agem
ent i
n th
e or
gani
satio
n.
Targ
et a
chie
ved.
Mos
t of t
he c
ontro
l act
iviti
es id
entif
ied
to
miti
gate
stra
tegi
c ris
ks re
late
to in
itiat
ives
fo
r im
prov
ing
oper
atio
ns, w
hich
are
long
-te
rm p
roje
cts.
3)
Red
uce
Ris
k an
d Fr
aud.
- Rec
over
y pl
an im
plem
ente
d fo
r ope
ratio
nal i
ssue
s.R
epor
t on
Dis
aste
r Rec
over
y st
atus
at R
isk
Man
agem
ent
Com
mitt
ee.
Rev
iew
that
a
sim
ulat
ion
has
been
don
e at
le
ast e
very
six
m
onth
s.
- A
sim
ulat
ion
on th
e di
sast
er re
cove
ry
plan
cou
ld n
ot p
erfo
rm d
ue to
var
ious
co
nstra
ints
.-
The
disa
ster
reco
very
pla
n w
as u
nder
re
view
. -
The
Ris
k M
anag
emen
t Com
mitt
ee w
as
upda
ted
on a
qua
rter
ly b
asis
on
disa
ster
re
cove
ry.
Avai
labi
lity
of D
isas
ter R
ecov
ery
Team
m
embe
rs fo
r tra
inin
g w
as h
ampe
red
by o
ther
prio
rity
issu
es w
ithin
the
orga
nisa
tion.
Pla
ns to
mov
e to
ano
ther
bu
ildin
g al
so h
ampe
red
the
sim
ulat
ion.
4)
Red
uce
Ris
k an
d Fr
aud.
- Fra
ud a
nd c
orru
ptio
n re
gist
er in
dica
ting
all c
ases
an
d st
atus
.
Rep
ort o
n st
atus
of
all
repo
rted
ca
ses
(incl
udin
g fo
rens
ic c
ases
).
Mon
thly
repo
rt
on s
tatu
s as
wel
l as
out
com
es
regi
ster
s.
- Reg
iste
r of f
raud
cas
es w
as u
pdat
ed
regu
larly
. 90
case
s w
ere
repo
rted
to d
ate
with
70
case
s fin
alis
ed.
- The
se re
late
d to
alle
ged
inci
dent
s of
fra
ud a
nd c
orru
ptio
n.
- Dis
cipl
inar
y ac
tion
take
n w
here
ap
prop
riate
.- T
he re
port
was
pre
sent
ed to
the
Ris
k M
anag
emen
t and
Aud
it C
omm
ittee
.
Targ
et a
chie
ved.
Frau
d an
d co
rrup
tion
inci
dent
s ar
e no
t al
way
s re
port
ed.
1.7.
2Co
mpl
ianc
e, A
udit
and
Risk
1)
Inte
rnal
Aud
it.
- Ens
ure
an u
nqua
lifie
d re
port
- Red
uctio
n in
wea
k co
ntro
ls
and
proc
edur
es.
Follo
w u
p au
dits
on
pre
viou
s fin
ding
s of
IA u
nit
and
AG
.
- Qua
rter
ly a
udit
repo
rts
to th
e A
udit
Com
mitt
ee.
- Rat
ings
on
con
trol
wea
knes
ses
iden
tifie
d.- A
nnua
l rev
iew
of
the
effe
ctiv
enes
s of
inte
rnal
co
ntro
ls.
- Q
uart
erly
pro
gres
s re
port
s w
ere
prod
uced
for t
he a
udit
com
mitt
ee o
n au
dits
con
duct
ed.
- C
ontro
l wea
knes
ses
iden
tifie
d w
ere
repo
rted
to m
anag
emen
t with
iden
tifie
d ar
eas
for i
mpr
ovem
ent.
- A
nnua
l rev
iew
of e
ffec
tiven
ess
of
inte
rnal
con
trols
repo
rted
to th
e au
dit
com
mitt
ee.
Targ
et a
chie
ved.
Una
vaila
bilit
y of
in-h
ouse
Inte
rnal
A
udit
staf
f to
regu
larly
follo
w-u
p on
im
plem
enta
tion
of In
tern
al A
udit
Rec
omm
enda
tion.
114 CIPRO Annual Report 2008/09 115CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
eD O
uTPu
TsPe
RFOR
MAn
Ce
InDI
CATO
RsQu
ARTe
RlY
MIl
esTO
nes
ACTu
Al A
CHIe
VeM
enT
ReAs
On F
OR V
ARIA
nCes
/ CH
Alle
nGes
Inte
rnal
Aud
it P
lan.
App
rove
d in
tern
al
audi
t pla
n.Q
uart
erly
Aud
it C
omm
ittee
m
eetin
gs
to a
ppro
ve
and
mon
itor
impl
emen
tatio
n of
Inte
rnal
Aud
it P
lan.
- A
udit
Com
mitt
ee m
eetin
gs w
ere
held
qu
arte
rly.
- Th
e In
tern
al A
udit
plan
was
app
rove
d.-
Qua
rter
ly p
rogr
ess
repo
rts
agai
nst t
he
plan
wer
e m
onito
red
by th
e co
mm
ittee
.
Targ
et a
chie
ved.
2)
Cor
pora
te G
over
nanc
e.
Full
com
plia
nce
to C
orpo
rate
G
over
nanc
e.Fu
lly c
ompl
iant
to
ado
pted
Kin
g II
repo
rt fo
r go
vern
men
t ent
ity
purp
oses
.
Mon
thly
revi
ew
of c
ompl
ianc
e w
ith C
orpo
rate
G
over
nanc
e pr
inci
ples
.
Ther
e w
as g
ener
al c
ompl
ianc
e w
ith
gove
rnan
ce p
rinci
ples
.Ta
rget
ach
ieve
d.C
erta
in g
over
nanc
e co
mm
ittee
s es
tabl
ishe
d w
ere
not f
ully
eff
ectiv
e.
Ens
ure
that
cor
pora
te
gove
rnan
ce is
not
a ti
ck b
ox
appr
oach
but
rath
er a
con
trol
on th
e ap
plic
atio
n of
sys
tem
s an
d el
imin
atio
n of
suc
h w
eakn
esse
s.
Wea
knes
ses
iden
tifie
d.R
evie
w u
nder
Ris
k M
anag
emen
t.W
eakn
esse
s w
ere
iden
tifie
d w
ith th
e fu
nctio
ning
of c
erta
in g
over
nanc
e co
mm
ittee
s.
Targ
et a
chie
ved.
Cer
tain
gov
erna
nce
com
mitt
ees
esta
blis
hed
wer
e no
t ful
ly fu
nctio
nal.
Ens
ure
polic
y re
view
regi
ster
is
mai
ntai
ned
and
appl
ied.
Polic
ies
revi
ewed
.A
nnua
lly In
Fe
brua
ry to
ver
ify
that
pro
cess
has
be
en a
dher
ed to
.
The
polic
y re
gist
er w
as m
aint
aine
d. T
he
revi
ew o
f pol
icie
s w
as d
one.
Ta
rget
ach
ieve
d.
114 CIPRO Annual Report 2008/09 115CIPRO Annual Report 2008/09
BusI
ness
PlA
n Re
PORT
InG
MAT
RIx
(PRO
jeCT
s)
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es2
PROj
eCTs
2.1
e-CI
PRO
(CIP
RO o
nlin
e ca
pabi
lity)
1)D
efin
e e-
CIP
RO
C
onso
lidat
ion
App
roac
h.
E-C
IPR
O C
onso
lidat
ion
App
roac
h.
E
-CIP
RO
Con
solid
atio
n A
ppro
ach
[Q3
2007
/08]
.
- Bus
ines
s ca
se in
fin
alis
atio
n ph
ase
- Ten
der w
as a
dver
tised
.- F
inal
Ten
der P
hase
Bre
akdo
wn
is n
ot
effe
ctiv
e. N
ot b
een
done
ex
cept
for B
usin
ess
case
.B
usy
with
EC
M B
lue
prin
t.
2)C
onso
lidat
e e-
Ser
vice
s In
itiat
ives
.
Con
solid
ated
e-C
IPR
O
Initi
ativ
e. C
ompl
eted
.C
onso
lidat
ed e
-CIP
RO
In
itiat
ive
[Q3
2007
/08]
.E
A E
ngag
emen
t (id
entif
ied)
. e
-CIP
RO
Com
mitt
ee
(con
stitu
ted)
. e
-CIP
RO
For
um
(task
ed).
e-C
IPR
O P
roje
ct T
eam
(id
entif
ied)
.e-
CIP
RO
Pro
cess
O
wne
rs (a
lloca
ted)
.
- Bus
ines
s ca
se in
fin
alis
atio
n ph
ase
- Ten
der w
as a
dver
tised
. All
incl
uded
in B
usin
ess
Cas
e.- e
-CIP
RO
is th
e C
hang
e A
gent
Net
wor
k.
- Hel
d w
orks
hops
add
ress
ing
impa
ct o
f e-C
IPR
O.
- e-C
IPR
O te
am w
as
iden
tifie
d an
d as
sist
ed th
e pl
anni
ng a
nd d
esig
n of
the
EC
M im
plem
enta
tion.
- CIP
RO
pro
cess
ow
ners
w
ere
iden
tifie
d an
d ar
e pa
rt o
f the
Cha
nge
Age
nt
Net
wor
k.
Targ
et a
chie
ved.
3)D
efin
e H
igh-
leve
l e-
CIP
RO
Mod
el.
Hig
h-le
vel e
-CIP
RO
M
odel
(app
rove
d re
quire
men
ts).
Com
plet
ed.
Hig
h-le
vel e
-CIP
RO
Mod
el
(app
rove
d re
quire
men
ts)
[Q4
2007
/08]
.
e-C
IPR
O S
olut
ions
C
once
pt M
odel
.e-
CIP
RO
Bus
ines
s C
once
pt M
odel
.e-
CIP
RO
Bus
ines
s C
onte
xt M
odel
.e-
CIP
RO
Bus
ines
s O
bjec
tives
.e-
CIP
RO
Sol
utio
ns
Con
text
Mod
el.
e-C
IPR
O P
roje
ct
Cha
rter
s .
e-C
IPR
O P
rogr
amm
e P
lan.
e-C
IPR
O P
roje
ct P
lans
.
- e-C
IPR
O te
nder
was
ad
vert
ised
and
the
solu
tion
was
acq
uire
d.- M
odel
incl
uded
in th
e so
lutio
n ac
quire
d.
Turn
arou
nd ti
me
for R
FQ
and
tend
er e
valu
atio
n.
116 CIPRO Annual Report 2008/09 117CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es4)
Def
ine
Con
solid
ated
e-
CIP
RO
Pro
gram
me
Doc
umen
tatio
n.
Con
solid
ated
e-
CIP
RO
Pro
gram
me
Doc
umen
tatio
n.
Con
solid
ated
e-
CIP
RO
Pro
gram
me
Doc
umen
tatio
n [Q
1 20
08/0
9].
e-C
IPR
O P
rogr
amm
e C
hart
er.
e-C
IPR
O P
roje
ct
Cha
rter
s.e-
CIP
RO
Pro
gram
me
Pla
n.e-
CIP
RO
Pro
ject
Pla
ns.
- e-
CIP
RO
Pro
gram
me
Cha
rter
was
don
e.-
e-C
IPR
O P
roje
ct C
hart
ers
wer
e do
ne in
the
form
of
EC
M Im
plem
enta
tion
agre
emen
t with
the
vend
or.
- e-
CIP
RO
Pro
gram
me
was
do
ne.
- H
igh-
leve
l e-C
IPR
O
prog
ram
me
plan
s w
ere
done
as
par
t of t
he E
CM
pro
ject
pl
an.
Targ
et a
chie
ved.
5)La
unch
e-C
IPR
O
Pro
ject
.La
unch
ed e
-CIP
RO
P
roje
ct.
Laun
ched
e-C
IPR
O
Pro
ject
[Q2
2008
/09]
.e-
CIP
RO
Pro
ject
R
esou
rces
.e-
CIP
RO
Pro
ject
In
frast
ruct
ure.
- M
odel
incl
uded
in th
e so
lutio
n ac
quire
d.- e
-CIP
RO
pro
ject
reso
urce
s an
d in
frast
ruct
ure
wer
e id
entif
ied.
Targ
et a
chie
ved.
6)E
xecu
te e
-CIP
RO
P
roje
cts.
e-C
IPR
O P
roje
ct
Del
iver
able
s.
e-
CIP
RO
Pro
ject
D
eliv
erab
les.
H
igh-
leve
l e-C
IPR
O
deliv
erab
les
wer
e si
gned
off
.Ta
rget
ach
ieve
d.
7)A
ppro
ve e
-CIP
RO
D
eliv
erab
les.
E
-CIP
RO
Pro
ject
D
eliv
erab
les/
(app
rove
d).
e-
CIP
RO
Pro
ject
D
eliv
erab
les/
(app
rove
d).
e-C
IPR
O S
olut
ions
In
frast
ruct
ure
Hig
h-le
vel e
-CIP
RO
de
liver
able
s w
ere
sign
ed o
ff.
Targ
et a
chie
ved.
8)C
lose
e-C
IPR
O
Pro
ject
. N
ew e
-CIP
RO
C
apab
ility
& C
apac
ity.
N
ew e
-CIP
RO
Cap
abili
ty
and
Cap
acity
. N
ew e
-CIP
RO
C
apab
ility
(Pro
cess
es
and
Mea
sure
men
ts).
e-C
IPR
O C
apab
ility
to b
e do
ne in
200
9/10
fina
ncia
l ye
ar a
s it
form
s pa
rt o
f the
im
plem
enta
tion.
Impl
emen
tatio
n is
to b
e do
ne d
urin
g 20
09/1
0 fin
anci
al y
ear
New
e-C
IPR
O C
apac
ity.
(Peo
ple
and
Infra
stru
ctur
e)
e-C
IPR
O C
apac
ity to
be
done
in 2
009/
10 fi
nanc
ial
year
as
it fo
rms
part
of t
he
impl
emen
tatio
n.
Impl
emen
tatio
n is
to b
e do
ne d
urin
g 20
09/1
0 fin
anci
al y
ear
9)H
ando
ver t
o O
pera
tions
. Fu
lly O
pera
tiona
l e-
CIP
RO
.
Fully
Ope
ratio
nal
e-C
IPR
O.
e-
CIP
RO
Cap
acity
to b
e do
ne in
200
9/10
fina
ncia
l ye
ar a
s it
form
s pa
rt o
f the
im
plem
enta
tion.
Targ
et a
chie
ved.
10)
Exe
cute
e-C
IPR
O
Pro
cess
es.
E-C
IPR
O P
roce
ss
Out
puts
.
e-C
IPR
O P
roce
ss
Out
puts
.
e-C
IPR
O P
roce
ss O
utpu
ts to
be
sig
ned
off d
urin
g Q
1 of
20
09/1
0 fin
anci
al y
ear.
Impl
emen
tatio
n is
to
be d
one
durin
g 20
09/1
0 fin
anci
al y
ear
116 CIPRO Annual Report 2008/09 117CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es2.
1.2
Perf
orm
ance
Man
agem
ent C
apab
ility
1)D
evel
op a
nd
Impl
emen
t a
Perfo
rman
ce
Mea
sure
men
t Fr
amew
ork
and
Ref
eren
ce M
odel
.
Perfo
rman
ce
Man
agem
ent
Fram
ewor
k an
d R
efer
ence
Mod
el
Pe
rform
ance
M
anag
emen
t Fra
mew
ork
and
Ref
eren
ce M
odel
.
- A
lignm
ent w
ith
Gov
ernm
enta
l Fra
mew
ork
on P
erfo
rman
ce In
form
atio
n M
anag
emen
t.-
Fr
amew
ork
deve
lope
d an
d ad
opte
d.- N
ot a
pro
ject
; del
iver
able
of
orga
nisa
tiona
l per
form
ance
un
it. S
ee p
rogr
ess
unde
r po
int 3
bel
ow.
Targ
et a
chie
ved.
2)D
evel
op a
nd
impl
emen
t a
Perfo
rman
ce
Man
agem
ent
Dev
elop
men
t an
d Im
prov
emen
t M
etho
dolo
gy.
Perfo
rman
ce
Mea
sure
men
t D
evel
opm
ent
and
Impr
ovem
ent
Met
hodo
logy
.
Pe
rform
ance
M
easu
rem
ent
Dev
elop
men
t an
d Im
prov
emen
t M
etho
dolo
gy.
C
ompi
le p
erfo
rman
ce-b
ased
m
anag
emen
t han
dbo
ok in
Q
uart
er t
wo
.
Targ
et a
chie
ved.
3)D
evel
op a
nd
impl
emen
t Pe
rform
ance
M
anag
emen
t Po
licie
s.
Perfo
rman
ce
Mea
sure
men
t Pol
icie
s.
Perfo
rman
ce
Mea
sure
men
t Pol
icie
s.
- Pol
icy
on o
rgan
isat
iona
l pe
rform
ance
man
agem
ent
has
been
dev
elop
ed
base
d on
Per
form
ance
M
anag
emen
t fra
mew
ork
of
the
Nat
iona
l Tre
asur
y an
d dt
i gu
idel
ines
. - P
olic
y ha
d be
en a
ppro
ved.
Targ
et a
chie
ved.
4)A
cqui
re p
erfo
rman
ce
man
agem
ent
capa
bilit
y.
Sen
ior M
anag
er:
Org
anis
atio
nal P
erfo
rman
ce
was
app
oint
ed o
n 3
Nov
embe
r 200
8.
Targ
et a
chie
ved.
5)D
eter
min
e pe
rform
ance
M
easu
rem
ents
.
Org
anis
atio
nal
perfo
rman
ce m
easu
res.
Org
anis
atio
nal
perfo
rman
ce m
easu
res.
- I
n th
e pr
oces
s of
de
velo
ping
ser
vice
del
iver
y st
anda
rds.
- Ini
tial m
easu
re in
clud
ed a
s pa
rt o
f the
Pol
icy.
Tar
get a
chie
ved.
118 CIPRO Annual Report 2008/09 119CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es6)
Mon
itor a
nd m
easu
re
perfo
rman
ce.
Mea
sure
d pe
rform
ance
.
Mea
sure
d pe
rform
ance
.
Four
Qua
rter
ly R
epor
ts
have
bee
n co
mpl
eted
and
su
bmitt
ed o
n tim
e.
Targ
ets
achi
eved
.
7)R
ecom
men
d Im
prov
emen
ts.
Impr
ovem
ent
reco
mm
enda
tions
.
Impr
ovem
ent
reco
mm
enda
tions
.
- Stra
tegi
c B
reak
away
was
he
ld a
nd re
com
men
datio
ns
wer
e m
ade.
- Rep
orts
pre
sent
ed to
C
ET
and
reco
mm
enda
tions
m
ade.
Targ
et a
chie
ved.
8)C
reat
e pe
rform
ance
m
anag
emen
t aw
aren
ess
thro
ugh
com
mun
icat
ion,
fe
edba
ck a
nd
mar
ketin
g.
- Reg
ular
com
mun
icat
ion
and
supp
ort.
- Gui
delin
es is
sued
for
repo
rtin
g.
- Stra
tegy
Lia
ison
Com
mitt
ee
esta
blis
hed.
Targ
et a
chie
ved.
2.1.
3Pe
ople
Tra
nsfo
rmat
ion
Capa
bilit
y
1)D
evel
op a
nd im
ple-
men
t a P
eopl
eTtra
ns-
form
atio
n Fr
amew
ork
and
Ref
eren
ce
Mod
el.
Peop
le T
rans
form
atio
n Fr
amew
ork
and
Ref
eren
ce M
odel
.
App
rove
d.Pe
ople
Tra
nsfo
rmat
ion
Fram
ewor
k an
d R
efer
ence
M
odel
[Q1
2008
/09]
.
In
clud
ed in
the
Peop
le
Tran
sfor
mat
ion
Stra
tegy
Targ
et a
chie
ved.
2)D
evel
op a
nd
impl
emen
t a P
eopl
e Tr
ansf
orm
atio
n M
etho
dolo
gy.
Peop
le T
rans
form
atio
n M
etho
dolo
gy.
App
rove
d.Pe
ople
Tra
nsfo
rmat
ion
Met
hodo
logy
[Q1
2008
/09]
.
- I
nclu
ded
in th
e Pe
ople
Tr
ansf
orm
atio
n S
trate
gy.
- Var
ious
trai
ning
in
terv
entio
ns (e
.g. L
abou
r R
elat
ions
and
EM
DP
) wer
e im
plem
ente
d.
- Ind
uctio
n pr
ogra
mm
e ha
s be
en d
evel
oped
.
Targ
et a
chie
ved.
118 CIPRO Annual Report 2008/09 119CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es3)
Dev
elop
Peo
ple
Tran
sfor
mat
ion
Stra
tegy
.
Peop
le T
rans
form
atio
n S
trate
gy.
App
rove
d.Pe
ople
Tra
nsfo
rmat
ion
Stra
tegy
[Q4
2008
/09]
.E
mpl
oyee
Hea
lth a
nd
Wel
lbei
ng S
trate
gy [Q
1-Q
4 20
08/0
9].
- A th
ree-
year
Peo
ple
Tran
sfor
mat
ion
Stra
tegy
ha
s be
en d
evel
oped
and
im
plem
enta
tion
is c
urre
ntly
un
derw
ay.
- Suc
cess
ful m
ains
tream
ing
of E
HW
pro
gram
mes
with
ch
ange
man
agem
ent
inte
rven
tions
hav
e be
en
impl
emen
ted.
- A
dra
ft H
IV a
nd A
IDS
Po
licy,
Em
ploy
ee H
ealth
and
W
elln
ess
Polic
y an
d Fu
nera
l, B
erea
vem
ent a
nd C
ourt
esy
Polic
y w
ere
revi
ewed
and
ci
rcul
ated
to s
take
hold
ers
for
inpu
ts.
Targ
et a
chie
ved.
New
Div
ersi
ty
Man
agem
ent
Stra
tegy
[Q2
2008
/09]
.
- The
Em
ploy
men
t Equ
ity
Com
mitt
ee in
con
junc
tion
with
man
agem
ent h
as
succ
essf
ully
dev
elop
ed
a D
iver
sity
Man
agem
ent
Stra
tegy
.- T
he d
ti D
iver
sity
M
anag
emen
t pol
icy
was
in
corp
orat
ed in
to th
e D
raft
E
mpl
oym
ent E
quity
pol
icy
of
CIP
RO
and
was
circ
ulat
ed to
al
l sta
keho
lder
s fo
r inp
uts.
Targ
et a
chie
ved.
RP
L [Q
3 20
08/0
9].
This
pro
gram
me
has
been
pu
t on
hold
; due
to a
pilo
t pr
ogra
mm
e th
at is
man
aged
by
PS
ETA
.
The
impl
emen
tatio
n of
R
PL
is d
epen
dent
on
the
com
plet
ion
of th
e pi
lot
proj
ect b
y P
SE
TA. T
here
ha
s no
t bee
n an
y up
date
ab
out t
he p
roje
ct a
s ye
t.
120 CIPRO Annual Report 2008/09 121CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
esR
ewar
d an
d R
ecog
nitio
n S
trate
gy
[Q2
2008
/09]
.
- Stra
tegy
and
Pol
icy
form
ulat
ion
is o
n ho
ld
pend
ing
appr
oval
of t
he
revi
ewed
Per
form
ance
M
anag
emen
t Pol
icy
whi
ch
com
es in
to e
ffec
t on
1 A
pril
2009
.- A
men
dmen
ts to
the
PM
DS
po
licy
wer
e pr
opos
ed a
nd
the
proc
ess
of a
ppro
val i
s be
ing
purs
ued.
On
hold
. Not
ach
ieve
d.
Tale
nt a
nd S
kills
R
eten
tion
Stra
tegy
[Q2
2008
/09]
.
- A T
alen
t and
Ski
lls
Ret
entio
n S
trate
gy a
nd
Suc
cess
ion
Pla
nnin
g Fr
amew
ork
have
bee
n de
velo
ped
for S
MS
, MM
S
and
supe
rvis
ory
leve
ls a
nd
inco
rpor
ated
in m
embe
rs’
perfo
rman
ce c
ontra
cts.
Thi
s fra
mew
ork
focu
ses
on ta
lent
id
entif
icat
ion,
psy
chom
etric
as
sess
men
t, ac
cele
rate
d de
velo
pmen
t and
men
torin
g.- I
n ad
ditio
n, a
Ret
entio
n Po
licy
as w
ell a
s R
eten
tion
Gui
delin
es h
as b
een
deve
lope
d.
Not
all
the
SM
S
mem
bers
cou
ld b
e re
ache
d th
roug
h th
e on
e-on
-one
coa
chin
g se
ssio
ns.
Low
er le
vel s
taff
m
embe
rs to
key
de
velo
pmen
t pr
ogra
mm
e.
4)R
evie
w D
iver
sity
M
anag
emen
t S
trate
gy.
New
Div
ersi
ty
Man
agem
ent S
trate
gy.
App
rove
d.N
ew D
iver
sity
M
anag
emen
t Stra
tegy
[Q2
2008
/09]
.
- T
he E
mpl
oym
ent E
quity
C
omm
ittee
and
man
agem
ent
have
suc
cess
fully
dev
elop
ed
a D
iver
sity
Man
agem
ent
Stra
tegy
. - T
he d
ti D
iver
sity
M
anag
emen
t pol
icy
was
in
corp
orat
ed in
to th
e C
IPR
O
Em
ploy
men
t Equ
ity p
olic
y an
d w
as c
ircul
ated
to a
ll st
akeh
olde
rs fo
r inp
uts.
Targ
et a
chie
ved.
120 CIPRO Annual Report 2008/09 121CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es5)
Dev
elop
Em
ploy
ee
Hea
lth a
nd W
ellb
eing
S
trate
gy.
Em
ploy
ee H
ealth
and
W
ellb
eing
Stra
tegy
. A
ppro
ved.
Em
ploy
ee H
ealth
and
W
ellb
eing
Stra
tegy
[Q
uart
ers
1 to
4,
2008
/09]
.
C
IPR
O h
as m
anag
ed to
su
cces
sful
ly m
ains
tream
W
elln
ess
Pro
gram
mes
w
ith c
hang
e m
anag
emen
t in
itiat
ives
.
Targ
et a
chie
ved.
6)D
evel
op a
nd
impl
emen
t Peo
ple
Tran
sfor
mat
ion
Polic
ies.
Peop
le T
rans
form
atio
n Po
licie
s.
App
rove
d.Pe
ople
Tra
nsfo
rmat
ion
Polic
ies
[Qua
rter
s 1
to 4
, 20
08/0
9].
A
dra
ft R
eten
tion
Polic
y,
Men
tors
hip
Polic
y an
d D
iver
sity
Pol
icy
circ
ulat
ed to
st
akeh
olde
rs fo
r inp
uts.
Sta
keho
lder
s ne
ed to
be
rem
inde
d se
vera
l tim
es
abou
t mak
ing
inpu
ts o
n dr
aft p
olic
ies.
7)R
evie
w a
ll H
R
Polic
ies.
- Cha
nges
to c
urre
nt
pres
crip
ts a
nd le
gisl
atio
n as
com
mun
icat
ed th
roug
h D
PS
A c
ircul
ars
are
conv
eyed
to
sta
ff b
y m
eans
of i
nter
nal
mem
oran
da.
- CIP
RO
util
ises
the
dti
polic
ies
with
rega
rd to
H
uman
Cap
ital i
ssue
s.
Sub
sequ
ently
, pro
posa
ls
for a
men
dmen
ts to
exi
stin
g po
licie
s ar
e ch
anne
lled
thro
ugh
to re
leva
nt d
ti su
bjec
t mat
ter e
xper
ts to
po
licie
s.- S
ever
al p
olic
ies
wer
e de
velo
ped
and/
or a
men
ded
in th
is re
gard
, int
er a
lia
Men
tors
hip,
Ret
entio
n an
d D
iver
sity
Man
agem
ent
stru
ctur
es.
In p
roce
ss o
f app
rova
l as
per C
IPR
O G
over
nanc
e S
truct
ures
.
8)A
cqui
re P
eopl
e Tr
ansf
orm
atio
n C
apab
ility
.
All
HR
D p
osts
hav
e be
en
fille
d.Ta
rget
ach
ieve
d.
9)A
cqui
re S
kille
d H
uman
Cap
ital S
taff
.H
uman
Cap
ital S
taff
.A
ppoi
nted
.H
uman
Cap
ital S
taff
[Q
uart
ers
1 to
4,
2008
/09]
.
A
ll H
RD
pos
ts h
ave
been
fil
led.
Targ
et a
chie
ved.
10)
Acq
uire
Hum
an
Wel
lbei
ng F
acili
ties.
Hum
an W
ellb
eing
Fa
cilit
ies.
Con
duci
ve.
Hum
an W
ellb
eing
Fa
cilit
ies
[Qua
rter
1,
2008
/09]
.
- T
o be
con
duct
ed in
co
njun
ctio
n w
ith th
e m
ove
to
a ne
w b
uild
ing.
- The
requ
ired
faci
litie
s ar
e av
aila
ble.
With
rapi
d de
velo
pmen
ts
taki
ng p
lace
with
in
CIP
RO
, the
nee
d fo
r pr
ivat
e te
leph
one
cham
ber w
as n
oted
.
122 CIPRO Annual Report 2008/09 123CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es11
)A
cqui
re H
uman
C
apita
l App
licat
ions
.H
uman
Cap
ital
App
licat
ions
.Im
plem
ente
d.H
uman
Cap
ital
App
licat
ions
[Qua
rter
1,
2008
/09]
.
S
HL
inst
rum
ents
hav
e be
en
acqu
ired
and
impl
emen
ted.
Ta
rget
ach
ieve
d.
12)
Con
duct
Ski
lls A
udit.
Ski
lls A
udit
Rep
ort.
App
rove
d.S
kills
Aud
it R
epor
t [Q
uart
er 1
, 200
8/09
].
- A b
rief S
kills
Aud
it w
as
cond
ucte
d an
d its
repo
rt
info
rmed
the
curr
ent W
SP.
- CIP
RO
is c
urre
ntly
eng
aged
in
the
DP
SA
initi
ated
HR
C
onne
ct p
roje
ct w
hich
will
pr
ovid
e a
mor
e sp
ecifi
c sk
ills
gap
anal
ysis
.- T
his
proc
ess
is D
PS
A
driv
en a
nd fe
edba
ck is
ex
pect
ed a
t the
end
of M
ay
2009
.
Sub
ject
ed to
oth
er
proj
ects
.
13)
Dev
elop
Ski
llsD
evel
opm
ent P
lan.
Ski
lls P
lan.
S
ubm
itted
.S
kills
Pla
n [Q
uart
er 1
, 20
08/0
9].
Qua
rter
ly T
rain
ing
Pla
n.A
ll re
port
s w
ere
subm
itted
to
the
PS
ETA
.Ta
rget
ach
ieve
d.
Wor
k S
kills
Pla
n.- T
he W
SP
has
bee
n co
mpl
eted
and
sub
mitt
ed to
P
SE
TA.
- The
WS
P fo
r the
200
9/10
w
ill b
e ac
com
pani
ed b
y th
e A
nnua
l Tra
inin
g. -
Rep
ort f
or 2
008/
09 w
hich
m
ust b
e su
bmitt
ed b
y th
e en
d of
Jun
e 20
09 a
s pe
r le
gisl
ativ
e re
quire
men
t.
Targ
ets
achi
eved
.
14)
Rec
ruit
CIP
RO
Sta
ff.
New
ly R
ecru
ited
CIP
RO
S
taff
.A
ppro
ved
Est
ablis
hmen
t.N
ewly
Rec
ruite
d C
IPR
O
Sta
ff [Q
uart
ers
1 to
4
2008
/09]
.
S
trate
gic
posi
tions
iden
tifie
d w
ere
thos
e of
exe
cutiv
e m
anag
ers
whi
ch h
ad b
een
fille
d. R
ecru
itmen
t sch
edul
e is
ava
ilabl
e at
HR
M’s
off
ice.
In p
roce
ss.
122 CIPRO Annual Report 2008/09 123CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es15
)E
nsur
e D
iver
sity
.
- D
iver
sity
app
reci
atio
n w
orks
hops
con
duct
ed fo
r ex
ecut
ives
, man
agem
ent,
the
Em
ploy
men
t Equ
ity
Com
mitt
ee a
s w
ell a
s th
e C
hang
e A
gent
Net
wor
k- T
he E
mpl
oym
ent E
quity
C
omm
ittee
, in
conj
unct
ion
with
man
agem
ent,
has
succ
essf
ully
dev
elop
ed
its D
iver
sity
Man
agem
ent
Stra
tegy
whi
ch is
cur
rent
ly
bein
g im
plem
ente
d.
Div
ersi
ty M
anag
emen
t tra
inin
g w
ill p
roce
ed
in th
e ne
w fi
nanc
ial
year
due
to o
pera
tiona
l re
quire
men
ts a
nd w
ill
inco
rpor
ate
disa
bilit
y se
nsiti
satio
n.
16)
Ens
ure
Em
ploy
men
t E
quity
Com
plia
nce.
Em
ploy
men
t Equ
ity.
Em
ploy
men
t Equ
ity
Pla
n.E
mpl
oym
ent E
quity
.
- The
Em
ploy
men
t Equ
ity
Com
mitt
ee h
as s
ucce
ssfu
lly
deve
lope
d an
EE
Pol
icy
inco
rpor
atin
g D
isab
ility
and
D
iver
sity
Man
agem
ent a
nd it
w
as s
ubm
itted
for a
ppro
val
by C
ET.
- I
nput
s w
ere
give
n to
ICT
to a
ssis
t the
m d
urin
g th
eir
recr
uitm
ent d
rive
in o
rder
to
ensu
re c
ompl
ianc
e to
EE
ta
rget
s.- K
ey a
ccou
nts
are
wor
king
cl
osel
y w
ith th
e R
ecru
itmen
t Te
am in
ens
urin
g ap
poin
tmen
t of p
eopl
e liv
ing
with
dis
abili
ties
and
mov
ing
clos
er to
mee
ting
all t
arge
ts.
Targ
et a
chie
ved.
- Cur
rent
pro
gres
s ag
ains
t nu
mer
ical
targ
ets
is
satis
fact
ory
as in
dica
ted.
- Var
ious
Req
uest
s fo
r R
easo
nabl
e A
ccom
mod
atio
n w
ere
rece
ived
and
su
bmis
sion
s w
ere
mad
e.
124 CIPRO Annual Report 2008/09 125CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es17
)E
stab
lish
a ca
reer
de
velo
pmen
t cen
tre.
Car
eer D
evel
opm
ent
Cen
tre.
Est
ablis
hed.
Car
eer D
evel
opm
ent
Cen
tre [Q
uart
ers
1 to
2,
2008
/09]
.
- A
Car
eer D
evel
opm
ent
and
Ass
essm
ent C
entre
has
be
en e
stab
lishe
d in
line
with
C
IPR
O’s
Tal
ent a
nd S
kills
R
eten
tion
and
Suc
cess
ion
Pla
nnin
g Fr
amew
ork.
- P
olic
y on
Ass
essm
ent a
nd
Dev
elop
men
t Cen
tres
has
been
fina
lised
.
Targ
et a
chie
ved.
18)
Dev
elop
men
t of
Em
ploy
ees.
Hig
h-pe
rform
ing
Sta
ff.
H
igh-
perfo
rmin
g S
taff
[Q
uart
ers
1 to
4,
2008
/09]
.
- A
sig
nific
ant p
erce
ntag
e of
m
iddl
e m
anag
ers
are
abou
t to
com
plet
e th
e E
xecu
tive
Man
agem
ent D
evel
opm
ent
Pro
gram
me.
- Fur
ther
trai
ning
and
de
velo
pmen
t int
erve
ntio
ns
are
in li
ne w
ith th
e W
SP.
- Am
ongs
t oth
ers,
50%
of
MM
S m
embe
rs h
ave
succ
essf
ully
com
plet
ed
man
agem
ent d
evel
opm
ent
and
Labo
ur R
elat
ions
. - E
mpl
oyee
s on
low
er le
vers
(S
L5-0
9) b
egan
trai
ning
on
Em
ergi
ng a
nd A
dvan
ced
Dev
elop
men
t Pro
gram
me.
As
indi
cate
d al
l ini
tiativ
es
as p
er th
e W
SP
may
no
t be
com
plet
ed in
th
e cu
rren
t fin
anci
al
year
due
to o
pera
tiona
l re
quire
men
ts.
Not
all
cand
idat
es
subm
itted
PO
Es
afte
r de
velo
pmen
t pro
gram
me
19)
Ens
ure
Sta
ff a
nd
Ski
lls re
tent
ion.
Turn
over
Sta
tistic
s.
Sta
ff T
urno
ver R
ate.
Turn
over
Sta
tistic
s [Q
uart
ers
1 to
4,
2008
/09]
.
- T
urno
ver i
s at
an
acce
ptab
le
leve
l – 1
.2%
vol
unta
ry e
xits
.- T
urno
ver s
tatis
tics
are
dete
rmin
ed v
ia m
onth
ly
exit
inte
rvie
ws
and
are
acce
ptab
le in
term
s of
pub
lic
sect
or s
tand
ards
.
Targ
et a
chie
ved.
20)
Alig
n Jo
b an
d C
ompe
tenc
y P
rofil
es.
Job
and
Com
pete
ncy
Pro
file.
Jo
b co
mpe
tenc
y in
dex.
Job
and
Com
pete
ncy
Pro
file
[Q1-
Q4
2008
/09]
.
- Thi
s as
pect
has
par
tially
be
en a
ddre
ssed
in te
rms
of th
e Ya
rona
Org
anis
atio
n de
sign
pro
cess
. - I
n th
e 09
/10
finan
cial
yea
r, a
mor
e de
taile
d pr
ojec
t in
this
re
gard
will
be
cond
ucte
d.
Targ
et a
chie
ved.
124 CIPRO Annual Report 2008/09 125CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es21
)E
stab
lish
Car
eer
Dev
elop
men
t.Pe
rson
al D
evel
opm
ent
Eva
luat
ions
E
valu
atio
n W
eigh
ting
Pers
onal
Dev
elop
men
t E
valu
atio
ns [Q
uart
ers
1 to
4,
2008
/09]
.
- E
valu
atio
ns w
ere
com
plet
ed.
- A c
aree
r dev
elop
men
t an
d as
sess
men
t cen
tre h
as
been
est
ablis
hed
in li
ne w
ith
CIP
RO
’s T
alen
t and
Ski
lls
Ret
entio
n an
d S
ucce
ssio
n P
lann
ing
Fram
ewor
k.
Targ
et a
chie
ved.
22)
Dev
elop
Ski
lls.
Trai
ning
Rep
ort
Ski
lls C
ompe
tenc
y Tr
aini
ng R
epor
t [Q
uart
ers
1 to
4, 2
008/
09].
- T
rain
ing
was
pro
vide
d in
in
ter a
lia L
abou
r Rel
atio
ns,
Cus
tom
er R
elat
ions
hip
Man
agem
ent,
Com
pute
r S
kills
, IS
O T
rain
ing,
Pe
rform
ance
Man
agem
ent
as w
ell a
s A
sses
sor a
nd
Ski
lls D
evel
opm
ent F
acili
tato
r Tr
aini
ng.
- Fur
ther
trai
ning
and
de
velo
pmen
t int
erve
ntio
ns
are
in li
ne w
ith th
e cu
rren
t W
SP.
Targ
et a
chie
ved.
23)
Dev
elop
PD
Ps.
PD
Ps.
Pe
rson
al D
evel
opm
ent
Pla
ns.
PD
Ps
[Qua
rter
s 1
to 4
, 20
08/0
9].
- T
his
aspe
ct is
incl
uded
in
Per
form
ance
and
D
evel
opm
ent A
gree
men
ts.
- Fur
ther
dev
elop
men
tal
need
s ar
e as
sess
ed v
ia
psyc
hom
etric
ass
essm
ents
w
hich
are
pro
vide
d by
the
Car
eer D
evel
opm
ent a
nd
Ass
essm
ent c
entre
.
Targ
et a
chie
ved.
24)
Dev
elop
vis
iona
ry
and
trans
form
atio
nal
lead
ersh
ip.
Lead
ersh
ip S
kills
(MM
S/
SM
S).
Lead
ersh
ip A
sses
smen
t R
epor
t (M
MS
/SM
S)
Lead
ersh
ip S
kills
(MM
S/
SM
S) [
Qua
rter
s 1
to 4
, 20
08/0
9].
- P
roje
ct K
haed
u ha
s be
en in
trodu
ced
in th
e or
gani
satio
n.
- A n
umbe
r of m
anag
ers
are
part
icip
atin
g in
var
ious
de
velo
pmen
t pro
gram
mes
(a
ppro
xim
atel
y 80
man
ager
s an
d su
perv
isor
s).
- In
addi
tion,
an
Exe
cutiv
e C
oach
ing
Pro
gram
me
has
been
impl
emen
ted
for C
ET
mem
bers
.
Targ
et a
chie
ved.
126 CIPRO Annual Report 2008/09 127CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es25
)D
evel
op T
eam
C
apab
ility
.Te
amw
ork
Ski
lls.
Div
isio
nal T
eam
as
sess
men
t rep
orts
.Te
amw
ork
Ski
lls [Q
uart
ers
1 to
4,
2008
/09]
.
- T
eam
build
ing
activ
ities
are
co
ntin
uous
ly c
ondu
cted
by
divi
sion
s w
ith H
uman
Cap
ital
assi
stan
ce.
- Mos
t bus
ines
s un
its h
ave
had
succ
essf
ul te
ambu
ildin
g se
ssio
ns fo
r the
08/
09
finan
cial
yea
r.- H
uman
Cap
ital p
laye
d a
cruc
ial r
ole
in s
hapi
ng
posi
tive
team
dyn
amic
s
CIU
has
not
bee
n ab
le
to g
o on
team
bui
ldin
g du
e to
ope
ratio
nal
requ
irem
ents
.
26)
Man
age
Org
anis
atio
n C
ultu
re.
Hig
h Pe
rform
ance
C
ultu
re (O
utco
me)
.C
limat
e S
urve
y R
epor
ts.
Hig
h Pe
rform
ance
Cul
ture
(O
utco
me)
[Qua
rter
s 1
to 4
,20
08/0
9].
- F
our O
rgan
isat
ion
Clim
ate
Sur
veys
con
duct
ed in
ICT,
S
trate
gic
Sup
port
, CIU
and
Fi
nanc
e.- C
IPR
O h
as a
mot
ivat
ed,
pass
iona
te a
nd tr
aine
d C
hang
e A
gent
Net
wor
k w
hich
pro
vide
s a
uniq
ue
“win
dow
of o
ppor
tuni
ty”
to c
hang
e th
e or
gani
satio
n cl
imat
e/cu
lture
. -
Furt
herm
ore,
CIP
RO
has
pa
rtic
ipat
ed in
the
Bes
t C
ompa
ny to
Wor
k Fo
r sur
vey
faci
litat
ed b
y D
eloi
tte. B
ased
on
the
resu
lts o
f the
sur
vey,
C
IPR
O s
eem
s to
be
mak
ing
posi
tive
strid
es in
the
Pub
lic
Ser
vice
. - I
n te
rms
of d
evel
opin
g a
supp
ortiv
e an
d pe
rform
ance
-dr
iven
org
anis
atio
n cu
lture
, al
l org
anis
atio
n cu
lture
and
de
velo
pmen
t int
erve
ntio
ns
are
base
d on
the
abov
emen
tione
d in
tern
al a
nd
exte
rnal
sur
vey
findi
ngs
Som
e of
the
exec
utiv
e co
mm
ittee
mem
bers
of
CA
N w
ere
not a
ctiv
ely
invo
lved
on
Cha
nge
Age
nt N
etw
orks
in
itiat
ives
.
126 CIPRO Annual Report 2008/09 127CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es27
)In
stitu
tiona
lise
Valu
es.
Ent
renc
hed
Valu
es.
Valu
e In
dex
Rep
ort.
Ent
renc
hed
Valu
es
[Qua
rter
s 1
to 4
, 20
08/0
9].
- V
alue
s pr
ogra
mm
e st
arte
d in
Qua
rter
2.
- An
anti-
Frau
d an
d C
orru
ptio
n C
ampa
ign
was
co
nduc
ted
in p
artn
ersh
ip
with
CA
R.
- Ope
n an
d ro
bust
dia
logu
e on
Fra
ud a
nd C
orru
ptio
n w
as
held
dur
ing
CA
N s
trate
gy
sess
ion.
- C
AN
, Pee
r Car
e C
ouns
elor
s an
d E
mpl
oym
ent E
quity
C
omm
ittee
mem
bers
ha
ve b
een
iden
tifie
d as
in
stru
men
ts to
influ
ence
st
aff m
embe
rs o
n w
ays
to
embr
ace
new
CIP
RO
val
ues.
Targ
et a
chie
ved.
28)
Influ
ence
Com
pany
B
rand
ing
and
Rep
utat
ion.
Bra
nd a
nd R
eput
atio
n S
urve
y R
epor
ts.
Qua
rter
ly R
epor
ts.
Bra
nd a
nd R
eput
atio
n S
urve
y R
epor
ts [Q
uart
ers
1 to
4, 2
008/
09].
- C
IPR
O h
as p
artic
ipat
ed in
th
e D
eloi
tte B
est C
ompa
ny
to W
ork
For (
BC
TWF)
Sur
vey.
Th
is s
urve
y in
dica
tes
the
perc
eptio
ns o
f sta
ff in
re
latio
n to
CIP
RO
as
an
empl
oyer
bra
nd.
- CIP
RO
par
ticip
ated
in th
e B
CTW
sur
vey
for t
he s
econ
d ye
ar. T
he re
sults
from
the
seco
nd re
port
indi
cate
an
impr
ovem
ent o
n al
l di
men
sion
s m
easu
red.
Targ
et a
chie
ved.
29)
Con
duct
Clim
ate
Sur
veys
.C
limat
e S
urve
ys.
Qua
rter
ly C
limat
e S
urve
y R
epor
ts.
Clim
ate
Sur
veys
[Qua
rter
s 1
to 4
, 200
8/09
].
In a
dditi
on to
the
BC
TWF
surv
ey, D
ivis
iona
l sur
veys
ar
e co
nduc
ted
on a
co
ntin
uous
bas
is a
s pe
r m
anag
emen
t req
uest
.
Targ
et a
chie
ved.
128 CIPRO Annual Report 2008/09 129CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es30
)C
omm
unic
atio
n of
Peo
ple
Tran
sfor
mat
ion
Initi
ativ
es.
Peop
le T
rans
form
atio
n C
omm
uniq
ués.
M
onth
ly C
omm
uniq
ués.
Peop
le T
rans
form
atio
n C
omm
uniq
ues
[Qua
rter
s 1
to 4
, 200
8/09
].
- R
egul
ar c
omm
uniq
ués
are
sent
to s
taff
pre
and
po
st P
eopl
e Tr
ansf
orm
atio
n ev
ents
or i
nitia
tives
via
the
LIS
O m
agaz
ine
as w
ell a
s el
ectro
nica
lly.
- In
this
rega
rd th
e C
hang
e A
gent
Net
wor
k ha
s pr
oved
to
be
an e
xtre
mel
y ef
fect
ive
com
mun
icat
ion
vehi
cle.
Targ
et a
chie
ved.
31)
Perfo
rm
Org
anis
atio
nal
Cul
tura
l In
terv
entio
ns.
Org
anis
atio
nal C
ultu
ral
Inte
rven
tions
. R
epor
ts o
n in
terv
entio
ns.
Org
anis
atio
nal C
ultu
ral
Inte
rven
tions
[Qua
rter
s 1
to 4
, 200
8/09
].
- B
ased
on
Clim
ate
Sur
veys
con
duct
ed in
four
D
ivis
ions
, int
erve
ntio
n pl
ans
per d
ivis
ion
has
been
im
plem
ente
d.-
The
inte
rven
tions
fo
cuse
d on
impr
ovin
g te
am
dyna
mic
s an
d en
hanc
ing
the
lead
ersh
ip c
apab
ility
with
in
thes
e di
visi
ons.
Targ
et a
chie
ved.
32)
Man
age
Labo
ur
Rel
atio
ns
(Grie
vanc
es,
Dis
cipl
inar
y H
earin
gs, C
onfli
ct
Res
olut
ion)
.
Labo
ur R
elat
ions
R
epor
ts.
Mon
thly
Lab
our
Rel
atio
ns R
epor
t.La
bour
Rel
atio
ns
Rep
orts
[Qua
rter
s 1
to 4
, 20
08/0
9].
- L
egal
Div
isio
nMon
thly
re
port
s pr
oduc
ed.
- The
Dire
ctor
: Lab
our
Rel
atio
ns, m
anag
emen
t an
d or
gani
sed
labo
ur h
ave
cons
iste
ntly
eng
aged
, as
refle
cted
in m
anag
emen
t re
port
s.
- Num
ber o
f mis
cond
uct
case
s fo
r yea
r was
9,
grie
vanc
es 5
, and
dis
pute
s 7.
Res
olut
ion
of d
ispu
tes
is a
s fo
llow
s: 5
7.14
% w
as
dism
isse
d, 2
8.57
% n
ot
hear
d, 1
4.29
% w
ithdr
awn.
Targ
et a
chie
ved.
128 CIPRO Annual Report 2008/09 129CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es33
)E
nhan
ce
orga
nisa
tiona
l w
ellb
eing
.
Wel
lnes
s S
urve
y R
epor
ts.
Qua
rter
ly E
HW
Rep
ort.
Wel
lnes
s S
urve
y R
epor
ts [Q
uart
ers
1 to
4,
2008
/09]
.
- O
n th
e ba
sis
of ri
goro
us
cons
ulta
tion
with
var
ious
bu
sine
ss u
nits
and
su
rvey
ing
man
agem
ent a
nd
staf
f dur
ing
face
-to-fa
ce
inte
ract
ion.
- T
he m
ains
tream
ing
of E
HW
pr
ogra
mm
es w
ith c
hang
e m
anag
emen
t ini
tiativ
es h
as
prov
en s
ucce
ssfu
l.- H
RD
pro
vide
s m
onth
ly
and
quar
terly
repo
rts
base
d on
ext
erna
l and
inte
rnal
w
elln
ess
inte
rven
tions
.
Tar
get a
chie
ved.
2.1.
4ne
w O
ffic
e M
ove
1)D
eter
min
e ne
w
spac
e re
quire
men
ts.
Spa
ce re
quire
men
ts.
S
pace
requ
irem
ents
.
- The
Pro
ject
Man
agem
ent
Team
was
app
oint
ed.
- Pre
para
tions
for t
he “
Sta
tus
Quo
Rep
ort”
and
“P
roje
ct
Pla
n” h
ave
com
men
ced.
- Th
e si
ze o
f the
bui
ldin
g ha
s be
en c
onfir
med
by
the
land
lord
as
12, 8
44m
².
2)S
ourc
e ne
w b
uild
ing.
Con
firm
ed n
ew b
uild
ing.
Con
firm
ed n
ew b
uild
ing.
- P
repa
ratio
ns fo
r the
“S
tatu
s Q
uo R
epor
t” a
nd “
Pro
ject
P
lan”
hav
e co
mm
ence
d.- H
ando
ver d
ate
set a
s 1
May
09.
Lan
dlor
d ne
eds
to p
rovi
de c
ertif
icat
ion
for
occu
panc
y be
fore
han
dove
r ca
n ta
ke p
lace
.
No
form
al c
onfir
mat
ion
has
been
rece
ived
in
resp
ect o
f the
cha
nge
in th
e ha
ndov
er d
ate,
bu
t the
land
lord
te
leph
onic
ally
indi
cate
d to
the
dti
and
CIP
RO
of
ficia
ls th
at th
e m
ore
likel
y da
te w
ould
be
durin
g or
aft
er A
ugus
t 20
09 d
ue to
lead
tim
es in
obt
aini
ng
air-
cond
ition
ing,
whi
ch
need
s to
be
inst
alle
d pr
ior t
o th
e ha
ndov
er.
130 CIPRO Annual Report 2008/09 131CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es3)
Pla
n fo
r occ
upat
ion.
New
bui
ldin
g oc
cupa
tion
plan
.
New
Bui
ldin
g O
ccup
atio
n P
lan.
Ele
ctric
al W
iring
Pla
n.C
an o
nly
be fi
nalis
ed o
n co
mpl
etio
n of
the
spac
e pl
anni
ng.
Furn
iture
Pla
cem
ent
Pla
n. P
repa
ratio
ns fo
r the
“S
tatu
s Q
uo R
epor
t” a
nd “
Pro
ject
P
lan”
hav
e co
mm
ence
d.
Can
onl
y be
fina
lised
on
com
plet
ion
of th
e sp
ace
plan
ning
.
Net
wor
k C
ablin
g P
lan.
Can
onl
y be
fina
lised
on
com
plet
ion
of th
e sp
ace
plan
ning
.
New
bui
ldin
g co
mm
unic
atio
n pl
an.
- Del
iver
able
for Q
uart
er
1 –
2010
.D
ue to
a n
umbe
r of
unce
rtai
ntie
s in
resp
ect
of th
e le
ase
and
budg
et
requ
iring
hig
h le
vel
disc
ussi
ons
betw
een
the
dti
and
DP
W, C
ET
are
still
not
in a
pos
ition
to
com
mun
icat
e to
sta
ff.
New
bui
ldin
g flo
or p
lan
(Spa
ce P
lan)
.Th
e la
ndlo
rd u
tilis
ed
the
staf
f fig
ures
(632
) re
ceiv
ed fr
om C
IPR
O
on 2
3 O
ctob
er 2
008
to fi
nalis
e th
e sp
ace
plan
ning
.G
roun
d an
d pa
rt o
f 1st
flo
or s
pace
pla
nnin
g is
co
mpl
ete.
Onl
y th
e IP
ne
eds
and
requ
irem
ent
for t
he fi
ling
area
nee
ds
to b
e fin
alis
ed.
The
1st d
raft
of f
loor
s 2-
10 w
as re
ceiv
ed
from
the
land
lord
and
cu
rren
tly b
eing
per
used
by
bus
ines
s un
its fo
r any
am
endm
ents
.
New
bui
ldin
g oc
cupa
tion
Pro
ject
P
lan.
Can
onl
y be
fina
lised
on
com
plet
ion
of th
e sp
ace
plan
ning
.
130 CIPRO Annual Report 2008/09 131CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
esN
ew b
uild
ing
phys
ical
se
curit
y pl
an.
Can
onl
y be
com
plet
ed
afte
r fin
alis
atio
n of
the
spac
e pl
anni
ng.
CIP
RO
hav
e co
mm
ence
d w
ith th
e pl
anni
ng o
f sec
urity
m
easu
res
for b
udge
tary
pu
rpos
es.
PC
, prin
ter a
nd fa
x lo
catio
n pl
an.
Can
onl
y be
com
plet
ed
afte
r fin
alis
atio
n of
the
spac
e pl
anni
ng.
Phy
sica
l acc
ess
plan
fo
r equ
ipm
ent b
eing
m
oved
.
201
0 - S
AP
S h
ave
been
ap
proa
ched
to a
ssis
t in
this
as
they
nee
d to
sig
n-of
f the
sp
ecifi
catio
ns p
rior t
o C
IPR
O
goin
g ou
t on
tend
er.
Aw
aitin
g co
nfirm
atio
n on
fin
al m
ove
date
.
4)O
btai
n bi
ds fo
r the
m
ove.
App
oint
ed v
endo
rs fo
r m
ove.
App
oint
ed v
endo
rs fo
r m
ove.
N
o ve
ndor
s fo
r the
mov
e ye
t.
5)E
stab
lish
mov
e te
ams.
Mov
e te
ams.
M
ove
Team
s.D
ata
Bac
kup
Team
.M
ove
team
s ap
poin
ted
and
func
tiona
l mee
tings
ta
king
pla
ce re
gula
rly,
repr
esen
tativ
es fr
om
busi
ness
uni
ts ta
sked
to
assi
st in
pro
vidi
ng a
ccur
ate
info
rmat
ion
in p
repa
ring
the
Mas
ter S
ched
ule
requ
ired
for
accu
rate
pla
nnin
g.
Des
ktop
Tea
m.
Furn
iture
Tea
m.
Net
wor
k Te
am.
Prin
ter T
eam
.
Wor
ksta
tion
Test
ing
Team
.
6)La
bel a
ll m
ovea
ble
asse
ts.
Labe
lled
asse
ts.
La
belle
d as
sets
.
Del
iver
able
for Q
uart
er
1, 2
010.
7)C
lean
new
en
viro
nmen
t.C
lean
new
env
ironm
ent.
C
lean
new
env
ironm
ent.
D
eliv
erab
le fo
r Qua
rter
1,
201
0.
8)D
ispo
se re
leva
nt
equi
pmen
t.E
quip
men
t to
be
disp
osed
.
Equ
ipm
ent t
o be
di
spos
ed.
D
eliv
erab
le fo
r Qua
rter
1,
201
0.
9)C
lean
equ
ipm
ent.
Cle
aned
equ
ipm
ent t
o be
mov
ed.
C
lean
ed e
quip
men
t to
be
mov
ed.
D
eliv
erab
le fo
r Qua
rter
1,
201
0.
10)
Mov
e eq
uipm
ent
invo
lvem
ent i
n w
iring
an
d ca
blin
g.
Wiri
ng a
nd c
ablin
g eq
uipm
ent m
oved
.
Wiri
ng a
nd c
ablin
g eq
uipm
ent m
oved
.
Del
iver
able
for Q
uart
er
1, 2
010.
11)
Acq
uire
rele
vant
new
eq
uipm
ent.
New
equ
ipm
ent.
N
ew e
quip
men
t.
Del
iver
able
for Q
uart
er
1, 2
010.
132 CIPRO Annual Report 2008/09 133CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es12
)In
stal
latio
n of
wiri
ng
and
cabl
ing.
Wor
king
cab
ling
and
wiri
ng e
nviro
nmen
t.
Wor
king
cab
ling
and
wiri
ng e
nviro
nmen
t.C
omm
issi
oned
el
ectri
cal e
nviro
nmen
t.D
eliv
erab
le fo
r Qua
rter
1,
201
0.
Wor
king
Net
wor
k.
13)
Mov
e re
mai
ning
as
sets
.A
ll re
mai
ning
ass
ets
mov
ed.
A
ll re
mai
ning
ass
ets
mov
ed.
D
eliv
erab
le fo
r Qua
rter
1,
201
0.
14)
Cel
ebra
te th
e m
ove.
CIP
RO
has
mov
ed.
C
IPR
O h
as m
oved
.
Del
iver
able
for Q
uart
er
1, 2
010.
15)
Com
mun
icat
e m
ove.
Com
mun
icat
ion
mat
eria
l.
Com
mun
icat
ion
mat
eria
l.
Roa
d sh
ows
have
co
mm
ence
d.
2.1.
5Bu
sine
ss In
telli
genc
e (B
I) Ca
pabi
lity
1)P
lan,
Ass
ess
and
Sco
pe B
I.B
I Sco
pe.
B
I Sco
pe.
To
be
done
as
phas
e tw
o af
ter E
CM
impl
emen
tatio
n.S
cope
can
onl
y be
de
term
ined
aft
er E
CM
im
plem
enta
tion.
2)G
athe
r bus
ines
s an
d te
chni
cal
requ
irem
ents
.
Bus
ines
s an
d te
chni
cal
requ
irem
ents
for B
I.
Bus
ines
s an
d te
chni
cal
requ
irem
ents
for B
I.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
3)A
cqui
re s
kille
d In
form
atio
n A
naly
sts
(BI T
eam
).
BI T
eam
.
BI T
eam
.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
4)D
evel
op v
alue
-ad
ded
Info
rmat
ion
Pack
ages
.
Info
rmat
ion
Pack
ages
.
Info
rmat
ion
Pack
ages
.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
5)D
esig
n B
I cap
abili
ty.
BI D
esig
n.
BI D
esig
n.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
6)C
onst
ruct
dat
a st
orag
e m
echa
nism
.C
onst
ruct
ed d
ata
stor
age
mec
hani
sm.
C
onst
ruct
ed d
ata
stor
age
mec
hani
sm.
To
be
done
as
phas
e tw
o af
ter E
CM
impl
emen
tatio
n.S
cope
can
onl
y be
de
term
ined
aft
er E
CM
im
plem
enta
tion.
7)E
xtra
ct, t
rans
form
an
d lo
ad d
ata.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
8)C
onst
ruct
Dat
a M
art.
To
be
done
as
phas
e tw
o af
ter E
CM
impl
emen
tatio
n.S
cope
can
onl
y be
de
term
ined
aft
er E
CM
im
plem
enta
tion.
132 CIPRO Annual Report 2008/09 133CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es9)
Com
mis
sion
dat
a st
orag
e m
echa
nism
.In
telli
gent
Sto
rage
.
Inte
llige
nt S
tora
ge.
Adm
inis
trate
d In
telli
gent
st
orag
e.To
be
done
as
phas
e tw
o af
ter E
CM
impl
emen
tatio
n.S
cope
can
onl
y be
de
term
ined
aft
er E
CM
im
plem
enta
tion.
Com
mis
sion
ed D
ata
Mar
t.To
be
done
as
phas
e tw
o af
ter E
CM
impl
emen
tatio
n.S
cope
can
onl
y be
de
term
ined
aft
er E
CM
im
plem
enta
tion.
Com
mis
sion
ed D
ata
War
ehou
se.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
10)
Perfo
rm q
ualit
y as
sura
nce.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
11)
Perfo
rm a
ccep
tanc
e te
stin
g.
To
be
done
as
phas
e tw
o af
ter E
CM
impl
emen
tatio
nS
cope
can
onl
y be
de
term
ined
aft
er E
CM
im
plem
enta
tion.
12)
Mai
ntai
n an
d ad
min
istra
te
Inte
llige
nt S
tora
ge.
Adm
inis
trate
d In
telli
gent
S
tora
ge.
A
dmin
istra
ted
Inte
llige
nt
Sto
rage
.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
13)
Cre
ate
quer
y an
d re
port
ing
capa
bilit
y.E
nter
pris
e-w
ide
quer
y an
d re
port
ing
capa
bilit
y.
E
nter
pris
e-w
ide
quer
y an
d re
port
ing
capa
bilit
y.
To b
e do
ne a
s ph
ase
two
afte
r EC
M im
plem
enta
tion
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
14)
Cre
ate
anal
ytic
al
capa
bilit
y.A
naly
tical
inte
llige
nce.
Ana
lytic
al In
telli
genc
e.Fo
reca
stin
g M
odel
s.To
be
done
as
phas
e tw
o af
ter E
CM
impl
emen
tatio
n.S
cope
can
onl
y be
de
term
ined
aft
er E
CM
im
plem
enta
tion.
Pre
dict
ive
and
Des
crip
tive
Mod
els.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
Sim
ulat
ion
Cap
abili
ty.
Sco
pe c
an o
nly
be
dete
rmin
ed a
fter
EC
M
impl
emen
tatio
n.
2.1.
6 Cu
stom
er R
elat
ion
Man
agem
ent C
apab
ility
1)D
evel
op a
nd
impl
emen
t CR
M
fram
ewor
k an
d re
fere
nce
mod
el.
CR
M fr
amew
ork
and
refe
renc
e m
odel
.
CR
M F
ram
ewor
k an
d re
fere
nce
mod
el.
- F
ram
ewor
k an
d re
fere
nce
mod
el n
ot d
raw
n.
- Thi
s pr
ojec
t is
depe
nden
t on
the
EC
M.
- P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
134 CIPRO Annual Report 2008/09 135CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es2)
Dev
elop
and
im
plem
ent a
CR
M
met
hodo
logy
.
CR
M M
etho
dolo
gy.
C
RM
Met
hodo
logy
.
- Fra
mew
ork
and
refe
renc
e m
odel
not
dra
wn.
- T
his
proj
ect i
s de
pend
ent
on th
e E
CM
. - P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
3)D
evel
op a
nd
impl
emen
t CR
M
polic
ies.
CR
M P
olic
y.
C
RM
Pol
icy.
N
ot A
chie
ved.
4)A
cqui
re C
RM
ca
pabi
lity.
- Fra
mew
ork
and
refe
renc
e m
odel
not
dra
wn.
- T
his
proj
ect i
s de
pend
ent
on th
e E
CM
. - P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
5)A
cqui
re C
RM
ski
lled
staf
f.C
RM
Sta
ff.
C
RM
Sta
ff.
N
ot a
chie
ved.
6)A
cqui
re C
RM
ap
plic
atio
ns.
CR
M A
pplic
atio
ns.
C
RM
App
licat
ions
.
- Fra
mew
ork
and
refe
renc
e m
odel
not
dra
wn.
- T
his
proj
ect i
s de
pend
ent
on th
e E
CM
. - P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
7)Im
plem
ent C
RM
.C
RM
Sys
tem
.
CR
M S
yste
m.
- F
ram
ewor
k an
d re
fere
nce
mod
el n
ot d
raw
n.
- Thi
s pr
ojec
t is
depe
nden
t on
the
EC
M.
- Pro
ject
rede
fined
.
Pro
ject
dep
ende
nt o
n E
CM
.
8)D
isco
ver a
ctua
l C
RM
info
rmat
ion
requ
irem
ents
.
Not
ach
ieve
d.
9)C
onfig
ure
CR
M
data
base
stru
ctur
e.
- F
ram
ewor
k an
d re
fere
nce
mod
el n
ot d
raw
n.
- Thi
s pr
ojec
t is
depe
nden
t on
the
EC
M.
- Pro
ject
rede
fined
.
Pro
ject
dep
ende
nt o
n E
CM
.
10)
Inst
all a
nd c
onfig
ure
CR
M s
oftw
are.
- Fra
mew
ork
and
refe
renc
e m
odel
not
dra
wn.
- T
his
proj
ect i
s de
pend
ent
on th
e E
CM
. - P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
134 CIPRO Annual Report 2008/09 135CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es11
)A
dmin
iste
r CR
M
solu
tion.
- Fra
mew
ork
and
refe
renc
e m
odel
not
dra
wn.
- T
his
proj
ect i
s de
pend
ent
on th
e E
CM
. - P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
12)
Trai
n C
RM
use
rs.
- Fra
mew
ork
and
refe
renc
e m
odel
not
dra
wn.
- T
his
proj
ect i
s de
pend
ent
on th
e E
CM
. - P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
13)
Mon
itor C
RM
ef
fect
iven
ess.
CR
M M
easu
res.
CR
M M
easu
res.
- F
ram
ewor
k an
d re
fere
nce
mod
el n
ot d
raw
n.
- Thi
s pr
ojec
t is
depe
nden
t on
the
EC
M.
- Pro
ject
rede
fined
.
Pro
ject
dep
ende
nt o
n E
CM
.
14)
Cre
ate
CR
M
awar
enes
s th
roug
h co
mm
unic
atio
n,
feed
back
and
m
arke
ting.
- Fra
mew
ork
and
refe
renc
e m
odel
not
dra
wn.
- T
his
proj
ect i
s de
pend
ent
on th
e E
CM
. - P
roje
ct re
defin
ed.
Pro
ject
dep
ende
nt o
n E
CM
.
15)
Rec
omm
end
impr
ovem
ents
.Im
prov
emen
t R
ecom
men
datio
ns.
Im
prov
emen
t re
com
men
datio
ns.
- F
ram
ewor
k an
d re
fere
nce
mod
el n
ot d
raw
n.
- Thi
s pr
ojec
t is
depe
nden
t on
the
EC
M.
- Pro
ject
rede
fined
.
Pro
ject
dep
ende
nt o
n E
CM
.
2.1.
7CI
PRO
as C
OMM
IssI
On (A
men
ded
CIPR
O)
1)N
ew d
raft
C
ompa
nies
Bill
.N
ew C
ompa
nies
Bill
(Bill
61
of 2
008)
.
New
Com
pani
es B
ill.
- P
arlia
men
t app
rove
d B
ill.
- Bill
bei
ng tr
ansl
ated
in
to A
frika
ans
and
to b
e su
bmitt
ed to
Pre
side
nt fo
r si
gnat
ure
Pro
ject
has
not
bee
n co
mm
issi
oned
. S
ubje
cted
to L
egis
latio
n,
the
dti,
.N
ot o
nly
CIP
RO
’s
Pro
ject
.N
o bu
sine
ss c
ase,
but
on
ly a
cha
rter
.
2)C
reat
e ne
w
Com
pani
es A
ct.
New
Com
pani
es A
ct.
N
ew C
ompa
nies
Act
.
Targ
et a
chie
ved.
136 CIPRO Annual Report 2008/09 137CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es3)
Dra
ft n
ew
regu
latio
ns.
New
Com
pani
es
Reg
ulat
ions
.
New
Com
pani
es
Reg
ulat
ions
.
- Par
liam
enta
ry p
hase
.- T
ask
team
bet
wee
n C
IPR
O a
nd d
ti fo
r pur
pose
s of
dra
ftin
g re
gula
tions
in
proc
ess
of b
eing
est
ablis
hed
by C
CR
D.
CC
RD
in p
roce
ss o
f dr
aftin
g re
gula
tions
4)R
evie
w IP
legi
slat
ion
with
rega
rds
to C
IPR
O a
s co
mm
issi
on.
Enh
ance
d IP
legi
slat
ion.
Enh
ance
d IP
legi
slat
ion.
C
ompl
eted
.Ta
rget
ach
ieve
d.
5)Po
sitio
n C
IPR
O.
New
CIP
RO
Pos
ition
ing.
New
CIP
RO
Pos
ition
ing.
Env
ironm
enta
l Ana
lysi
s.E
arm
arke
d 20
09/1
0.A
wai
t app
rova
l of
Reg
ulat
ions
.M
arke
t Ana
lysi
s.
New
CIP
RO
Imag
e an
d B
rand
ing.
6)Pe
rform
Ent
erpr
ise
Pla
nnin
g.N
ew E
nter
pris
e P
lan.
N
ew E
nter
pris
e P
lan.
App
rove
d E
stab
lishm
ent.
Ear
mar
ked
2009
/10.
Aw
ait a
ppro
val o
f R
egul
atio
ns.
Bus
ines
s P
lan
(Pro
cess
es, R
ules
and
In
form
atio
n).
136 CIPRO Annual Report 2008/09 137CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
esE
quity
Pro
file.
- Ear
mar
ked
2009
/10
Dra
ft
Com
mis
sion
est
ablis
hmen
t do
ne.
- Spa
ce p
lan
bein
g do
ne a
s pa
rt o
f the
mov
e.
Dep
ends
on
appr
oval
of
the
Reg
ulat
ions
and
th
e d
ti.S
ome
activ
ities
bei
ng
fulfi
lled
by th
e S
teer
ing
Com
mitt
ee.
New
Com
mis
sion
. B
udge
t.
New
Com
mis
sion
Fa
cilit
ies
Pla
n.
New
Com
mis
sion
H
uman
Res
ourc
e P
lan.
New
Com
mis
sion
In
form
atio
n an
d Te
chno
logy
Pla
n.
New
Com
mis
sion
M
arke
ting
Pla
n.
New
Pro
pose
d E
stab
lishm
ent.
Perfo
rman
ce M
easu
res.
Res
ourc
e P
lan.
Ski
lls a
nd C
ompe
tenc
y re
quire
men
ts.
Spa
ce P
lan.
Stra
tegi
c P
lan.
7)Pe
rform
ent
erpr
ise
deve
lopm
ent a
nd
trans
form
atio
n.
CIP
RO
CO
MM
ISS
ION
(A
men
ded
CIP
RO
).
CIP
RO
CO
MM
ISS
ION
(A
men
ded
CIP
RO
).C
IPR
O im
age
(bra
ndin
g an
d m
arke
ting)
.- E
CM
in p
rogr
ess
and
acco
mm
odat
e so
me
of
the
requ
irem
ents
for t
he
com
mis
sion
.- F
ee s
truct
ure
bein
g re
view
ed.
Ear
mar
ked
2009
/10
-10/
11. D
epen
ds o
n th
e ap
prov
al o
f the
R
egul
atio
ns.
CIP
RO
Insp
ecto
rate
.
CIP
RO
Ten
der B
oard
.
New
CIP
RO
Fac
ilitie
s
New
CIP
RO
ICT
Sol
utio
ns.
New
CIP
RO
O
rgan
isat
ion.
New
CIP
RO
Pro
duct
s an
d S
ervi
ces.
New
Pol
icie
s.
138 CIPRO Annual Report 2008/09 139CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
esN
ew P
rodu
ct a
nd
Ser
vice
fee
stru
ctur
e.
New
Sou
rcin
g (C
ontra
cts,
SLA
s an
d O
utso
urci
ng).
8)M
arke
t pro
duct
s an
d se
rvic
es.
Mar
kete
d C
IPR
O.
M
arke
ted
CIP
RO
.A
dver
tisem
ents
.S
teer
ing
Com
mitt
ee
func
tions
. E
arm
arke
d 20
09/1
0 -1
0/11
.D
epen
ds o
n th
e ap
prov
al
of th
e R
egul
atio
ns
and
form
atio
n of
the
Com
mis
sion
.
CIP
RO
Eve
nts.
Pro
mot
ions
.
2.1.
8en
terp
rise
secu
rity
(es)
Cap
abili
ty
1)Im
plem
ent a
n E
nter
pris
e S
ecur
ity
Man
agem
ent
Fram
ewor
k an
d R
efer
ence
Mod
el.
CIP
RO
Ent
erpr
ise
Sec
urity
Fra
mew
ork.
CIP
RO
Ent
erpr
ise
Sec
urity
Fr
amew
ork.
Pa
rt o
f EC
M a
cqui
red
solu
tion.
Tar
get a
chie
ved.
2)Im
plem
ent a
n E
nter
pris
e S
ecur
ity
Man
agem
ent
Met
hodo
logy
.
CIP
RO
Ent
erpr
ise
Sec
urity
Man
agem
ent
Met
hodo
logy
.
C
IPR
O E
nter
pris
e S
ecur
ity M
anag
emen
t M
etho
dolo
gy.
Pa
rt o
f EC
M a
cqui
red
solu
tion.
3)D
evel
op E
nter
pris
e S
ecur
ity P
olic
ies
CIP
RO
Ent
erpr
ise
Sec
urity
Man
agem
ent
Polic
ies.
C
IPR
O E
nter
pris
e S
ecur
ity
Man
agem
ent P
olic
ies
Pa
rt o
f EC
M a
cqui
red
solu
tion.
4)E
stab
lish
Ent
erpr
ise
Sec
urity
Cap
abili
ty.
Ent
erpr
ise
Sec
urity
C
apab
ility
.
Ent
erpr
ise
Sec
urity
C
apab
ility
Acc
ess
Con
trol.
Part
of E
CM
acq
uire
d so
lutio
n.
Acq
uire
d M
emix
, Enc
ase
and
LUC
IDVI
EW
.
Env
ironm
enta
l Sec
urity
.
Info
rmat
ion
Sys
tem
S
ecur
ity.
Pers
onne
l Sec
urity
.
Phy
sica
l Sec
urity
.
5)A
cqui
re E
nter
pris
e S
ecur
ity S
kille
d S
taff
.E
nter
pris
e S
ecur
ity
Sta
ff.
E
nter
pris
e S
ecur
ity S
taff
.
Part
of E
CM
acq
uire
d so
lutio
n.
138 CIPRO Annual Report 2008/09 139CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es6)
Acq
uire
Ent
erpr
ise
Sec
urity
App
licat
ions
Ent
erpr
ise
Sec
urity
S
olut
ions
.
Ent
erpr
ise
Sec
urity
S
olut
ions
[Qua
rter
4,
2008
/09]
.
Acc
ess
Con
trol T
ool
(A
ctiv
e D
irect
ory
& D
NS
) [Q
uart
er 1
20
08/0
9].
Acq
uire
d M
emix
, Enc
ase
and
LUC
IDVI
EW
.Ta
rget
ach
ieve
d.
Ant
i-spa
m &
Ant
i-viru
s S
olut
ion
(Gw
ava
&
Web
Ro
ot) [
Qua
rter
4
2007
/08]
.
Som
e ac
tiviti
es
depe
ndin
g on
EC
M.
Fore
nsic
Ana
lysi
s To
ol
(Low
-leve
l Enc
ase)
[Q
uart
er 3
200
8/09
].
Acq
uire
d M
emix
, Enc
ase
and
LUC
IDVI
EW
.
Fore
nsic
Ana
lysi
s To
ol
(Hig
h-le
vel M
emix
) [Q
uart
er 1
200
8/09
].
Inte
rnet
Fire
wal
l S
olut
ions
(Iro
n Po
rt &
B
riteM
ail)
[Q1
2008
/09]
.
Net
wor
k M
anag
emen
t To
ol (L
ucid
Vie
w) [
Q1
2008
/09]
.
Net
wor
k M
onito
ring
Tool
(Van
tage
) [Q
4 20
08/0
9].
7)0u
arte
r 4. A
cqui
re
rest
of f
oren
sic
and
assu
ranc
e ap
plic
atio
ns.
Res
t of F
oren
sic
and
Ass
uran
ce a
pplic
atio
ns.
R
est o
f For
ensi
c an
d A
ssur
ance
app
licat
ions
[Q
uart
er 4
, 200
8/09
].
M
emix
and
Enc
ase
acqu
ired.
Targ
et a
chie
ved.
8)0u
arte
r 4. A
cqui
re
Ele
ctro
nic
Sig
natu
re
Sof
twar
e.
Ele
ctro
nic
Sig
natu
re
Sof
twar
e.
Ele
ctro
nic
Sig
natu
re
Sof
twar
e [Q
uart
er 4
, 20
07/0
8].
Pa
rt o
f EC
M s
olut
ion
acqu
ired.
Targ
et a
chie
ved.
9)A
lign
Sec
urity
E
nviro
nmen
t to
Ent
erpr
ise
Sec
urity
Po
licie
s.
Alig
ned
Ent
erpr
ise
Sec
urity
Env
ironm
ent.
A
ligne
d E
nter
pris
e S
ecur
ity E
nviro
nmen
t.
Dep
ende
nt o
n E
CM
im
plem
enta
tion.
To b
e do
ne d
urin
g E
CM
im
plem
enta
tion.
140 CIPRO Annual Report 2008/09 141CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es10
)Pe
rform
Ent
erpr
ise
Info
rmat
ion
Sec
urity
C
ertif
icat
ion.
Ent
erpr
ise
Info
rmat
ion
Sec
urity
Cer
tific
atio
n.
E
nter
pris
e In
form
atio
n S
ecur
ity C
ertif
icat
ion.
N
ot d
one.
La
ck o
f man
pow
er a
nd
rela
ted
reso
urce
s hi
nder
th
e ac
hiev
emen
t of t
his.
11)
Eva
luat
e ex
tern
al
part
y ac
cess
re
ques
ts.
Third
par
ty a
cces
s.
Third
par
ty a
cces
s.
Incl
uded
in th
e fra
ud
prev
entio
n so
lutio
n.To
be
impl
emen
ted
in Q
1 of
the
2009
/10
finan
cial
ye
ar
12)
Perfo
rm P
erso
nnel
Ve
tting
.Ve
tted
Pers
onne
l In
form
atio
n.
Ve
tted
Pers
onne
l In
form
atio
n.
Incl
uded
in th
e fra
ud
prev
entio
n so
lutio
n.To
be
impl
emen
ted
in Q
1 of
the
2009
/10
finan
cial
ye
ar.
14)
Alig
n P
roje
ct S
ecur
ity
Env
ironm
ent t
o E
nter
pris
e S
ecur
ity
Polic
ies.
Alig
ned
Pro
ject
Sec
urity
E
nviro
nmen
t.
Alig
ned
Pro
ject
Sec
urity
E
nviro
nmen
t.
Dep
ende
nt o
n E
CM
pro
ject
im
plem
enta
tion.
Inco
mpl
ete,
dep
endi
ng
on fi
rst t
hree
, fra
mew
ork
met
hodo
logy
and
pol
icy.
15)
Mon
itor S
ecur
ity
Env
ironm
ent.
Sec
urity
Rep
orts
.
Sec
urity
Rep
orts
.A
cces
s C
ontro
l Aud
it R
epor
t.M
emix
and
Enc
ase
prov
ides
al
l rep
orts
.Ta
rget
ach
ieve
d.
Env
ironm
enta
l Sec
urity
E
valu
atio
n R
epor
t.Ta
rget
ach
ieve
d.
Frau
d In
vest
igat
ion
Rep
ort.
Targ
et a
chie
ved.
Info
rmat
ion
Sys
tem
S
ecur
ity R
epor
t.Ta
rget
ach
ieve
d.
Phy
sica
l Sec
urity
E
nviro
nmen
t Rep
ort.
Targ
et a
chie
ved.
16)
Perfo
rm s
ecur
ity
trend
ana
lysi
s.Id
entif
ied
secu
rity
thre
ats.
Iden
tifie
d se
curit
y th
reat
s.S
ecur
ity V
ulne
rabi
litie
s.E
ncas
e an
d M
emix
is u
sed
for t
his
purp
ose.
Targ
et a
chie
ved.
17)
Initi
ate
secu
rity
corr
ectiv
e in
terv
entio
ns.
Sec
urity
Inte
rven
tions
.
Sec
urity
Inte
rven
tions
.
Part
of t
he F
raud
pre
vent
ion
solu
tion.
To b
e im
plem
ente
d du
ring
the
2009
/10
finan
cial
yea
r
2.1.
9Ri
sk M
anag
emen
t Cap
abili
ty
1)R
evie
w, a
lign
com
plia
nce
fram
ewor
k to
st
rate
gic
initi
ativ
es.
Dec
isio
n to
alig
n co
mpl
ianc
e fra
mew
ork
to s
trate
gy.
D
ecis
ion
to a
lign
com
plia
nce
fram
ewor
k to
st
rate
gy.
C
ompl
ianc
e fra
mew
ork
alig
ned
to o
rgan
isat
iona
l st
rate
gy.
Targ
et a
chie
ved.
2)E
nhan
ce a
nd
impl
emen
t a C
AR
M
anag
emen
t Fr
amew
ork
and
Ref
eren
ce M
odel
.
Enh
ance
d C
AR
M
anag
emen
t Fr
amew
ork.
E
nhan
ced
CA
R
Man
agem
ent F
ram
ewor
k [Q
uart
er 4
, 200
7/08
].
Fore
nsic
Eng
agem
ent
Mod
el [Q
uart
er 4
, 20
07/0
8].
The
fram
ewor
k ha
s be
en
prep
ared
and
will
be
sign
ed
off b
y C
EO
.
Not
to b
e ad
dres
sed
as
a pr
ojec
t.
140 CIPRO Annual Report 2008/09 141CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es3)
Rev
iew
For
ensi
c E
ngag
emen
t Mod
el.
Fore
nsic
Eng
agem
ent
Mod
el.
Fo
rens
ic E
ngag
emen
t M
odel
[Qua
rter
4,
2007
/08]
Fo
rens
ic E
ngag
emen
t not
do
ne.
Una
vaila
bilit
y of
fund
s.
4)E
nhan
ce a
nd
impl
emen
t CA
R
Man
agem
ent
Met
hodo
logy
.
Enh
ance
d C
AR
M
anag
emen
t M
etho
dolo
gy.
E
nhan
ced
CA
R
Man
agem
ent
Met
hodo
logy
[Qua
rter
4,
2007
/08]
.
M
etho
dolo
gy d
one.
Ta
rget
ach
ieve
d.
5)In
tegr
ate
risk
man
agem
ent w
ith
gove
rnan
ce.
Impl
emen
tatio
n of
ris
k m
anag
emen
t fra
mew
ork.
U
pdat
ed ri
sk re
gist
ers.
R
isk
man
agem
ent f
ram
ewor
k w
as a
ligne
d to
the
Nat
iona
l Tr
easu
ry fr
amew
ork.
Targ
et a
chie
ved.
6)R
evie
w C
AR
m
anag
emen
t st
rate
gy, p
olic
ies
and
proc
edur
es
CA
R M
anag
emen
t Po
licie
s.
C
AR
Man
agem
ent
Polic
ies
[Qua
rter
4,
2007
/08]
.
C
AR
Man
agem
ent s
trate
gy,
polic
ies
and
proc
edur
es
revi
ewed
.
Targ
et a
chie
ved.
7)E
stab
lish
audi
t ca
pabi
lity
(peo
ple,
pr
oces
ses,
in
frast
ruct
ure,
po
licie
s)
CA
R C
apab
ility
.
CA
R C
apab
ility
[Q1
2008
/09]
.
Chi
ef A
udit
Exe
cutiv
e ap
poin
ted.
Co-
sour
ced
part
ners
use
d fo
r aud
it re
view
s.
Targ
et a
chie
ved.
8)A
cqui
re a
dditi
onal
C
AR
ski
lled
staf
f.C
AR
sta
ff.
C
AR
sta
ff [Q
4 20
07/0
8].
C
hief
Aud
it E
xecu
tive
appo
inte
d. C
o-so
urce
d pa
rtne
rs u
sed
for a
udit
revi
ews.
Targ
et a
chie
ved.
9)A
cqui
re C
AR
ap
plic
atio
ns.
CA
R A
pplic
atio
ns.
C
AR
App
licat
ions
[Q1
2008
/09]
A
udit
and
risk
man
agem
ent
appl
icat
ions
acq
uire
d.Ta
rget
ach
ieve
d.
10)
Det
erm
ine
com
plia
nce
requ
irem
ents
.
Com
plia
nce
cont
rols
.
Com
plia
nce
Con
trols
[C
ontin
uous
].
Com
plia
nce
requ
irem
ents
id
entif
ied
and
revi
ewed
th
roug
h in
tern
al a
udits
co
nduc
ted.
Targ
et a
chie
ved.
11)
Det
erm
ine
orga
nisa
tiona
l ris
ks.
Org
anis
atio
nal r
isks
.
Org
anis
atio
nal r
isks
[C
ontin
uous
].
Org
anis
atio
nal r
isks
id
entif
ied
durin
g th
e ye
ar.
Targ
et a
chie
ved.
12)
Rev
iew
and
alig
n th
ree-
year
Aud
it P
lan.
Aud
it C
hart
er.
A
udit
Cha
rter
[C
ontin
uous
].A
udit
Com
mitt
ee
Cha
rter
.In
tern
al A
udit
Pla
n re
view
ed
for t
he y
ear.
Aud
it C
omm
ittee
cha
rter
re
view
ed a
nd a
ppro
ved.
Targ
et a
chie
ved.
Inte
rnal
Aud
it C
hart
er.
Inte
rnal
aud
it ch
arte
r re
view
ed a
nd a
ppro
ved.
Targ
et a
chie
ved.
142 CIPRO Annual Report 2008/09 143CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es13
)Pe
rform
Com
plia
nce
Aud
its.
Com
plia
nce
findi
ngs
and
reco
mm
enda
tions
.
Com
plia
nce
findi
ngs
and
reco
mm
enda
tions
[C
ontin
uous
].
C
ompl
ianc
e fin
ding
s an
d re
com
men
datio
ns id
entif
ied
durin
g th
e si
x ap
prov
ed
inte
rnal
aud
it re
view
s.
Targ
et a
chie
ved.
14)
Con
trol R
isks
th
roug
h A
sses
smen
ts,
Com
mun
icat
ion,
Fe
edba
ck a
nd
Pro
gres
s R
epor
ts.
CA
R R
epor
ts.
C
AR
Rep
orts
[C
ontin
uous
].M
onth
ly fe
edba
ck
Rep
ort.
Mon
thly
repo
rts
pres
ente
d to
au
dit c
omm
ittee
.Ta
rget
ach
ieve
d.
Qua
rter
ly P
rogr
ess
Rep
ort.
Qua
rter
ly p
rogr
ess
repo
rts
pres
ente
d to
the
audi
t co
mm
ittee
.
Targ
et a
chie
ved.
Ris
k A
sses
smen
ts.
An
annu
al ri
sk a
sses
smen
t w
as c
ondu
cted
. Ta
rget
ach
ieve
d.
2.1.
10Ch
ange
Man
agem
ent C
apab
ility
1)D
evel
op C
hang
e M
anag
emen
t S
trate
gy.
Cha
nge
Man
agem
ent
Stra
tegy
.
Cha
nge
Man
agem
ent
Stra
tegy
.
A C
hang
e M
anag
emen
t S
trate
gy w
as d
evel
oped
an
d is
cur
rent
ly b
eing
im
plem
ente
d.
Thou
gh w
ork
has
been
do
ne o
n al
l exp
ecte
d ou
tput
s, fe
w d
eliv
erab
les
wer
e no
t rep
orte
d on
Oou
tput
s to
be
rede
fined
an
d ex
ecut
ed a
s op
erat
iona
l act
iviti
es a
nd
not a
s pr
ojec
t act
iviti
es.
2)Id
entif
y C
hang
e R
eadi
ness
.C
hang
e R
eadi
ness
A
sses
smen
t.
Cha
nge
Rea
dine
ss
Ass
essm
ent.
- A
Cha
nge
Rea
dine
ss
asse
ssm
ent h
as b
een
com
plet
ed a
s pa
rt o
f the
H
igh
Perfo
rman
ce C
ultu
re
Pro
ject
and
is c
ontin
uous
ly
upda
ted.
- A
s pa
rt o
f the
EC
M P
roje
ct,
furt
her c
hang
e re
adin
ess
asse
ssm
ents
will
be
cond
ucte
d in
futu
re.
Targ
et a
chie
ved.
3)Id
entif
y ch
ange
ch
ampi
ons.
Cha
nge
cham
pion
s ap
poin
ted.
Cha
nge
cham
pion
s ap
poin
ted.
C
hang
e ch
ampi
ons
have
bee
n id
entif
ied
and
appo
inte
d an
d fo
rm p
art o
f th
e C
hang
e A
gent
Net
wor
k.
Targ
et a
chie
ved.
4)C
ompi
le C
hang
e M
anag
emen
t Fr
amew
ork.
Cha
nge
Man
agem
ent
Fram
ewor
k.
C
hang
e M
anag
emen
t Fr
amew
ork.
Th
e C
hang
e M
anag
emen
t Fr
amew
ork
is in
clud
ed in
th
e Pe
ople
Tra
nsfo
rmat
ion
Stra
tegy
.
Targ
et a
chie
ved.
142 CIPRO Annual Report 2008/09 143CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es5)
Trai
n C
hang
e C
ham
pion
s.Tr
aine
d C
hang
e C
ham
pion
s.
Trai
ned
Cha
nge
Cha
mpi
ons.
-
Cha
nge
cham
pion
s tra
ined
.- T
he a
ppoi
nted
Cha
nge
Age
nts
(CA
N m
embe
rs)
atte
nded
Stra
tegi
c P
lann
ing
sess
ions
focu
sing
on
train
ing
in re
gard
s to
cha
nge
resi
lienc
e.
Targ
et a
chie
ved.
6)C
ompi
le C
hang
e M
anag
emen
t M
etho
dolo
gy.
Cha
nge
Man
agem
ent
Met
hodo
logy
.
Cha
nge
Man
agem
ent
Met
hodo
logy
.
The
Cha
nge
Man
agem
ent
Met
hodo
logy
is in
clud
ed in
th
e Pe
ople
Tra
nsfo
rmat
ion
stra
tegy
.
Targ
et a
chie
ved.
7)M
anag
e C
IPR
O-w
ide
Cha
nge
Initi
ativ
es.
Cha
nge
Pro
gres
s R
epor
ts.
C
hang
e P
rogr
ess
Rep
orts
.
Rep
orts
wer
e pr
ovid
ed to
C
ET
and
CM
T on
a m
onth
ly
basi
s.
Targ
et a
chie
ved.
2.1.
11en
terp
rise
Arch
itect
ure
Capa
bilit
y
1)E
stab
lish
EA
C
apab
ility
. E
A P
re-r
equi
site
s.
E
A P
re-r
equi
site
s.C
IPR
O M
atur
ity M
odel
[Q
uart
er 1
200
8/09
] e.
g. E
A, P
MO
, Pro
cess
, G
over
nanc
e, K
M.
Part
of e
-CIP
RO
.Ta
rget
ach
ieve
d.
CIP
RO
Tar
get M
atur
ity
[Qua
rter
2 2
008/
09].
Part
of e
-CIP
RO
.Ta
rget
ach
ieve
d.
CIP
RO
AS
-IS M
eta
Mod
el [Q
uart
er 4
20
07/0
8].
Part
of e
-CIP
RO
.Ta
rget
ach
ieve
d.
CIP
RO
Con
cept
ual
Arc
hite
ctur
es.
Part
of e
-CIP
RO
.Ta
rget
ach
ieve
d.
CIP
RO
EA
Met
a M
odel
s.Pa
rt o
f e-C
IPR
O.
Targ
et a
chie
ved.
144 CIPRO Annual Report 2008/09 145CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
esC
IPR
O G
over
nanc
e C
apab
ility
[Qua
rter
3
2007
/08]
.
Part
of e
-CIP
RO
. Ta
rget
ach
ieve
d.
CIP
RO
Tec
hniq
ues.
Part
of e
-CIP
RO
mod
ellin
g te
chni
ques
. Ta
rget
ach
ieve
d.
EA
Reg
ulat
ory
Fram
ewor
k [Q
uart
er 1
to
Qua
rter
3 2
008/
09].
CIP
RO
Gov
erna
nce
Stru
ctur
es.
Targ
et a
chie
ved.
Gov
erna
nce
Com
mitt
ees/
Foru
ms
(Stra
tegi
c, T
actic
al,
Ope
ratio
nal).
CIP
RO
Gov
erna
nce
Polic
y.Ta
rget
ach
ieve
d.
Gov
erna
nce
Polic
y.Pa
rt o
f e-C
IPR
O.
Targ
et a
chie
ved.
Gui
delin
es, B
est
Pra
ctic
es &
Prin
cipl
es.
E-M
ail,
Inte
rnet
, Com
pute
r S
ecur
ity, a
nd In
form
atio
n S
ecur
ity w
ere
done
.
Lack
of r
esou
rces
.
ICT
Polic
ies
[Qua
rter
1
2008
/09]
.C
IPR
O G
over
nanc
e S
truct
ures
. Ta
rget
ach
ieve
d.
Inte
grat
ed C
IPR
O
Fram
ewor
ks a
nd
Ref
eren
ce M
odel
s [Q
uart
ers
1 to
3
2008
/09]
.
Part
of e
-CIP
RO
.Ta
rget
ach
ieve
d.
Inte
grat
ed C
IPR
O
Met
hodo
logy
[Qua
rter
s 1
to Q
3 20
08/0
9].
Part
of e
-CIP
RO
.Ta
rget
ach
ieve
d.
Inte
grat
ed E
A T
ool
set
Req
uire
men
ts [Q
uart
er
2, 2
008/
09].
Part
of e
-CIP
RO
.Ta
rget
ach
ieve
d.
144 CIPRO Annual Report 2008/09 145CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es2)
Dev
elop
Gov
erna
nce
Cap
abili
ty.
CIP
RO
Gov
erna
nce
Cap
abili
ty.
C
IPR
O G
over
nanc
e C
apab
ility
[Qua
rter
3,
2007
/08]
.
Gov
erna
nce
Com
mitt
ees/
Foru
ms
(Stra
tegi
c, T
actic
al,
Ope
ratio
nal).
CIP
RO
gov
erna
nce
stru
ctur
es d
one.
Com
plet
ed.
Gov
erna
nce
Polic
y.C
IPR
O g
over
nanc
e po
licy
done
.C
ompl
eted
.
ICT
Polic
ies
[Qua
rter
1,
2008
/09]
.E
-Mai
l, In
tern
et, S
ecur
ity w
as
done
. C
ompl
eted
.
3)
Acq
uire
Gov
erna
nce
Col
labo
ratio
n S
oftw
are.
Gov
erna
nce
Col
labo
ratio
n S
oftw
are
(Cha
nge
Poin
t).
Com
mis
sion
ed.
Gov
erna
nce
Col
labo
ratio
n S
oftw
are
(Cha
nge
Poin
t) [Q
uart
er 2
, 200
8/09
].
Pa
rt o
f e-A
dmin
istra
tion
solu
tion
IT.To
be
done
in th
e 20
09/1
0 fin
anci
al y
ear..
4)D
evel
op C
IPR
O
Mat
urity
Mod
el.
CIP
RO
Mat
urity
Mod
el.
C
IPR
O M
atur
ity M
odel
[Q
uart
er 1
, 200
8/09
] e.
g. E
A, P
MO
, Pro
cess
, G
over
nanc
e, K
M.
E.g
. EA
, PM
O, P
roce
ss,
Gov
erna
nce,
KM
.P
MO
, EA
Off
ice
and
rela
ted
proc
esse
s an
d go
vern
ance
w
ere
done
.
Targ
et a
chie
ved.
5)A
sses
s C
IPR
O
Mat
urity
CIP
RO
Tar
get M
atur
ity.
C
IPR
O T
arge
t Mat
urity
[Q
uart
er 2
, 200
8/09
]
Part
of E
CM
.N
o P
roje
ct R
esou
rces
.
6)A
lign
and
Inte
grat
e Fr
amew
orks
and
R
efer
ence
Mod
els.
Inte
grat
ed C
IPR
O
Fram
ewor
ks a
nd
Ref
eren
ce M
odel
s.
In
tegr
ated
CIP
RO
Fr
amew
orks
and
R
efer
ence
Mod
els
[Qua
rter
s 1
to 3
, 200
8/09
]
CIP
RO
EA
Met
a M
odel
s.Pa
rt o
f EC
M.
No
Pro
ject
Res
ourc
es.
Bus
ines
s C
ase
was
ap
prov
ed b
ut w
ill o
nly
com
men
ce in
the
2010
/11
finan
cial
yea
r..
7)A
lign
and
Inte
grat
e M
etho
dolo
gies
.In
tegr
ated
CIP
RO
M
etho
dolo
gy.
In
tegr
ated
CIP
RO
M
etho
dolo
gy [Q
uart
ers
1 to
3, 2
008/
09].
CIP
RO
Tec
hniq
ues.
Mod
ellin
g te
chni
ques
don
e.
Out
stan
ding
tech
niqu
es
will
be
defin
ed o
nce
EC
M s
olut
ion
is
acqu
ired.
8)D
evel
op E
A
Tool
Inte
grat
ion
requ
irem
ents
.
Inte
grat
ed E
A T
ool
set
requ
irem
ents
.
Inte
grat
ed E
A T
ool
set
Req
uire
men
ts [Q
uart
er 2
, 20
08/0
9].
Pa
rt o
f EC
M.
Wai
t for
EC
M p
roje
ct.
146 CIPRO Annual Report 2008/09 147CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es9)
Dev
elop
Gui
delin
es,
Prin
cipl
es a
nd
Sta
ndar
ds.
EA
Reg
ulat
ory
Fram
ewor
k.
E
A R
egul
ator
y Fr
amew
ork
[Qua
rter
s 1
to 3
200
8/09
].C
IPR
O C
once
ptua
l A
rchi
tect
ures
.Pa
rt o
f EC
M.
No
Pro
ject
Res
ourc
es.
Gui
delin
es,
Part
of E
CM
.N
o P
roje
ct R
esou
rces
.
Bes
t Pra
ctic
es &
P
rinci
ples
.Pa
rt o
f EC
M.
No
Pro
ject
Res
ourc
es.
10)
Dev
elop
TO
-BE
m
odel
s.
CIP
RO
TO
-BE
mod
els.
CIP
RO
TO
-BE
mod
els
[Qua
rter
4, 2
008/
09].
Hig
h Le
vel C
IPR
O
Bus
ines
s/M
odel
.Pa
rt o
f EC
M.
No
Pro
ject
Res
ourc
es.
Hig
h Le
vel C
IPR
O G
oal
Tech
nolo
gy M
odel
.Pa
rt o
f EC
M.
Fund
ing
will
onl
y be
av
aila
ble
2010
/11.
11)
Acq
uire
EA
To
olse
t. E
A T
ool
Sui
te.
Com
mis
sion
ed.
EA
To
ol S
uite
[Qua
rter
2,
2008
/09]
.
Bus
y ac
quiri
ng to
ol s
et.
Wai
t for
EC
M p
roje
ct.
Fund
ing
will
onl
y be
av
aila
ble
2010
/11.
12)
Dev
elop
AS
-IS
base
line
mod
els.
C
IPR
O A
S-IS
Mod
els.
CIP
RO
AS
-IS M
odel
s [Q
uart
er 4
, 200
8/09
].IC
T S
tabi
lisat
ion
AS
-IS
Arc
hite
ctur
al M
odel
s [Q
uart
er 4
, 200
7/08
].
Part
of E
CM
.A
wai
ting
EA
To
ol S
uite
Fu
ndin
g w
ill o
nly
be
avai
labl
e 20
10/1
1.
Org
anis
atio
nal P
roce
ss
Mod
els
[Qua
rter
2,
09/1
0].
Part
of E
CM
impl
emen
tatio
n.To
be
com
plet
ed in
20
09/1
0 fin
anci
al y
ear.
13)
Alig
n C
IPR
O
Stra
tegy
, pro
cess
es,
Info
rmat
ion,
S
yste
ms,
Tec
hnol
ogy
and
Infra
stru
ctur
e.
Arc
hite
ctur
al
Del
iver
able
s.C
ertif
ied.
Con
tinuo
us.
Con
tinuo
us.
Part
of E
CM
.Fu
ndin
g w
ill o
nly
be
avai
labl
e 20
10/2
011.
14)
EA
Pro
ject
M
anag
emen
t. E
A P
roje
ct
Doc
umen
tatio
n.
E
A P
roje
ct D
ocum
enta
tion
[Qua
rter
4, 2
007/
08 -
Con
tinue
s].
EA
Pro
ject
Cha
rter
.To
be
fund
ed in
201
0/11
fin
anci
al y
ear.
Fund
ing
will
onl
y be
av
aila
ble
2010
/201
1.
EA
Pro
ject
Pla
n.Fu
ndin
g w
ill o
nly
be
avai
labl
e 20
10/2
011.
EA
Pro
ject
Rep
orts
.Fu
ndin
g w
ill o
nly
be
avai
labl
e 20
10/2
011.
146 CIPRO Annual Report 2008/09 147CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es2.
1.12
Busi
ness
Con
tinui
ty a
nd D
isas
ter R
ecov
ery
1)A
cqui
re D
isas
ter
Rec
over
y S
ite.
CIP
RO
Dis
aste
r R
ecov
ery
Site
. C
omm
issi
oned
.C
IPR
O D
isas
ter R
ecov
ery
Site
[Qua
rter
4, 2
008/
09].
- N
ot fi
nalis
ed a
s de
sire
d.
- Rol
e pl
ayer
s ha
ve b
een
iden
tifie
d an
d tra
inin
g w
ill
com
men
ce e
nd J
anua
ry
2009
, whi
ch w
ill in
clud
e th
e re
view
of t
he B
IAs
(Bus
ines
s Im
pact
Ass
essm
ents
).- I
CT
has
com
men
ced
in
nego
tiatio
ns to
sec
ure
a “D
R
Site
” an
d th
is is
als
o pa
rt o
f th
e pl
anni
ng in
resp
ect o
f the
N
ew B
uild
ing
proj
ect.
The
requ
est f
or
addi
tiona
l res
ourc
es
has
been
a le
ngth
y pr
oces
s in
vie
w o
f the
D
G a
ppro
ving
tw
o po
sts
addi
tiona
l to
the
appr
oved
. CIP
RO
es
tabl
ishm
ent t
o as
sist
th
e M
anag
er: F
acili
ties
and
Sec
urity
with
the
resp
ectiv
e de
liver
able
s to
impl
emen
t the
D
RP
&B
CM
Pla
n.
2.1.
13De
cent
ralis
ed G
eogr
aphi
cal P
rese
nce
in s
outh
Afr
ica
1)In
itiat
e an
d de
fine
dece
ntra
lisat
ion
prog
ram
me.
Dec
entra
lisat
ion
Pro
gram
me
Def
initi
on.
App
rove
d.D
ecen
tralis
atio
n P
rogr
amm
e D
efin
ition
[Q
uart
er 3
, 200
7/08
].
Dec
entra
lisat
ion
Bus
ines
s C
ase
Bus
ines
s ca
se a
ppro
ved
by
the
PR
C a
nd C
ET.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
Pro
gram
me
Man
ager
.- T
he c
ontra
ct o
f the
de
cent
ralis
atio
n pr
ogra
mm
e ex
pire
d in
Qua
rter
2 a
nd
ther
eaft
er.
- Dec
entra
lisat
ion
was
m
anag
ed b
y th
e E
xecu
tive
Man
ager
: Cus
tom
er S
ervi
ces
and
two
Reg
iona
l Dire
ctor
s.
A p
rogr
amm
e m
anag
er fr
om
the
PM
O o
ffic
e as
sist
ed in
fin
alis
ing
the
dece
ntra
lisat
ion
busi
ness
cas
e.- T
he d
ecen
tralis
atio
n pr
ojec
t was
han
ded
back
to
busi
ness
in Q
uart
er 3
.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
Tend
er.
The
dece
ntra
lisat
ion
prog
ram
me
tend
er w
as
ccom
plet
ed fo
r Pha
se 1
.
App
oint
men
t of s
taff
in
dece
ntra
lisat
ion
repl
aced
co
nsul
tant
s.
148 CIPRO Annual Report 2008/09 149CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es2)
Dev
elop
D
ecen
tralis
atio
n S
trate
gy.
Dec
entra
lisat
ion
Stra
tegy
. A
ppro
ved.
Dec
entra
lisat
ion
Stra
tegy
[Q
uart
er 4
200
7/08
].A
ppro
ved
dece
ntra
lisat
ion
appr
oach
.
The
dece
ntra
lisat
ion
appr
oach
was
app
rove
d by
th
e D
G o
f the
dti.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
Com
mun
icat
ion
Fram
ewor
k.
The
dece
ntra
lisat
ion
com
mun
icat
ion
fram
ewor
k fo
r eac
h pa
rtne
r is
incl
uded
in
the
rele
vant
SLA
. Reg
iona
l D
irect
ors
and
SLA
man
ager
co
ntin
ue w
ith c
omm
unic
atio
n to
par
tner
s.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
cont
ext.
The
dece
ntra
lisat
ion
cont
ext
is in
clud
ed in
bot
h th
e st
rate
gy a
nd th
e bu
sine
ss
case
, whi
ch w
ere
both
ap
prov
ed.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
fore
seen
cos
t.B
udge
t was
com
plet
ed.
Line
item
s ha
d to
be
iden
tifie
d w
ithin
bud
get.
Unf
ores
een
trave
l and
ev
ents
influ
ence
bud
get
plan
ning
.
Dec
entra
lisat
ion
Ris
ks.
Com
plet
ed a
nd o
utlin
ed in
th
e bu
sine
ss c
ase.
Part
ners
not
adh
erin
g to
th
e S
LA p
ose
diff
icul
ties.
Ser
ver d
own
times
in
fluen
ces
turn
-aro
und
times
. SA
PO
SLA
has
no
t bei
ng s
igne
d ye
t and
de
lays
full
roll
out w
ith
part
ners
.
Dec
entra
lisat
ion
Sco
pe.
The
scop
e of
de
cent
ralis
atio
n is
incl
uded
in
bot
h th
e st
rate
gy a
nd th
e bu
sine
ss c
ase,
whi
ch w
ere
both
app
rove
d.
Targ
et a
chie
ved.
Part
ners
hip
Fram
ewor
k.Th
e pa
rtne
rshi
p fra
mew
ork
of d
ecen
tralis
atio
n is
in
clud
ed in
bot
h th
e st
rate
gy
and
the
busi
ness
cas
e,
whi
ch w
ere
both
app
rove
d.
The
part
ners
hip
fram
ewor
k al
so fo
rms
part
of t
he S
LA
with
eac
h pa
rtne
r.
Targ
et a
chie
ved.
148 CIPRO Annual Report 2008/09 149CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es3)
Pla
n D
ecen
tralis
atio
n P
rogr
amm
e D
ecen
tralis
atio
n P
rogr
amm
e P
lann
ing.
A
ppro
ved.
Dec
entra
lisat
ion
Pro
gram
me
Pla
nnin
g [Q
uart
er 4
, 200
8/09
].
Dec
entra
lisat
ion
Pro
gram
me
Cha
rter
[Q
uart
er 4
, 200
7/08
].
Cha
rter
s co
mpl
eted
and
pr
ogra
mm
e ha
nded
bac
k to
bu
sine
ss.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
Pro
gram
me
Pla
n [Q
uart
er 1
, 200
8/09
].
Cha
rter
s co
mpl
eted
and
pr
ogra
mm
e ha
nded
bac
k to
bu
sine
ss.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
Pro
ject
C
hart
ers
[Qua
rter
3,
2008
/09]
.
Cha
rter
s co
mpl
eted
and
pr
ogra
mm
e ha
nded
bac
k to
bu
sine
ss.
Targ
et a
chie
ved.
Dec
entra
lisat
ion
Pro
ject
P
lans
[Qua
rter
4,
2008
/09]
.
Pro
ject
pla
ns c
ompl
eted
and
pr
ogra
mm
e ha
nded
bac
k to
bu
sine
ss.
Targ
et a
chie
ved.
4)D
evel
op
Dec
entra
lisat
ion
Polic
y.
Dec
entra
lisat
ion
Polic
y.
App
rove
d.D
ecen
tralis
atio
n Po
licy
[Qua
rter
1, 2
008/
09].
Th
e de
cent
ralis
atio
n po
licy
draf
t was
com
plet
ed, b
ut n
ot
appr
oved
yet
.
Polic
y to
be
alig
ned
with
bu
sine
ss c
ase.
150 CIPRO Annual Report 2008/09 151CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es5)
Est
ablis
h D
ecen
tralis
atio
n Pa
rtne
rshi
ps.
Dec
entra
lisat
ion
Part
ners
hips
. A
ppro
ved
SLA
.D
ecen
tralis
atio
n Pa
rtne
rshi
ps [Q
4 20
09/1
0].
Clie
nt P
orta
l Par
tner
s [Q
uart
er 4
, 200
9/10
].- C
IPR
O h
as s
even
sig
ned
SLA
s w
ith n
atio
nal a
nd
prov
inci
al p
artn
ers.
- CA
PE
AC
CE
SS
was
en
gage
d fo
r ass
ista
nce
with
Thu
song
Cen
tres,
but
In
tern
et c
onst
rain
ts s
till
proh
ibit
prog
ress
of r
ollin
g ou
t Thu
song
Cen
tres
in th
e W
este
rn C
ape.
- Mon
itorin
g of
par
tner
s is
co
ntin
uing
on
an o
ngoi
ng
basi
s an
d is
on
sche
dule
.
Part
ners
hip
with
WC
BC
w
as p
ut o
n ho
ld fo
r fu
rthe
r inv
estig
atio
n.
Dec
entra
lisat
ion
MO
Us.
MO
U –
Mex
ico
– pr
otoc
ol
rese
arch
and
mee
tings
with
th
e d
ti. D
raft
MoU
com
pile
d by
Leg
al.
Dec
entra
lisat
ion
SLA
s.R
evis
ed S
LAs
sign
ed u
p to
da
te a
nd o
ngoi
ng li
aiso
n w
ith: L
IBS
A, G
EP
, Cha
mbe
r of
Com
mer
ce, T
IKZN
, DE
DT,
W
este
rn C
ape,
and
SE
DA
.
Pend
ing
Initi
atio
n:M
pum
alan
ga (M
EG
AN
orth
Wes
tN
orth
ern
Cap
eFr
ee S
tate
.
Ext
erna
l Cal
l Cen
tre
Part
ner [
Qua
rter
3,
2009
/10]
.
Four
sta
ff m
embe
rs h
ave
been
iden
tifie
d fo
r set
ting
up a
dec
entra
lisat
ion
call
cent
re w
ithin
CIP
RO
. Tw
o st
aff m
embe
rs a
re d
edic
ated
in
pro
vidi
ng a
ssis
tanc
e an
d ad
vice
to d
ecen
tralis
atio
n pa
rtne
rs.
Pho
ne li
nes
avai
labi
lity
with
in c
urre
nt b
uild
ing.
Info
rmat
ion
Part
ners
[Q
uart
er 3
, 200
8/09
].Th
uson
g C
entre
s cu
rren
tly
are
fulfi
lling
the
roll
of
info
rmat
ion
part
ners
, in
crea
ting
awar
enes
s of
C
IPR
O s
ervi
ce o
ffer
ings
am
ongs
t the
ir cl
ient
s.
Pro
per t
rain
ing
on C
IPR
O
prod
ucts
and
ser
vice
s.
Pro
cess
ing
Sup
port
Pa
rtne
rs [Q
uart
er 2
, 20
09/1
0].
Isol
ated
issu
es o
f WC
M
anag
emen
t and
ad
min
istra
tion:
ass
ista
nce
to
bran
ch m
anag
er.
Mon
itorin
g an
d re
port
s fro
m p
artn
ers
are
not
rece
ived
regu
larly
as
per
SLA
.
150 CIPRO Annual Report 2008/09 151CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es6)
Exe
cute
D
ecen
tralis
atio
n.
Exe
cutio
n to
ok p
lace
and
w
ill c
ontin
ue a
s ne
w p
artn
ers
com
e on
boa
rd.
Sig
ning
of S
ervi
ce L
evel
A
gree
men
ts (S
LAs)
.O
pera
tions
.
7)D
eter
min
e D
ecen
tralis
atio
n S
olut
ion
Infra
stru
ctur
e re
quire
men
ts.
Dec
entra
lisat
ion
Sol
utio
ns In
frast
ruct
ure
requ
irem
ents
.
App
rove
d.D
ecen
tralis
atio
n S
olut
ions
Infra
stru
ctur
e re
quire
men
ts [Q
uart
er 2
, 20
08/0
9].
D
ecen
tralis
atio
n S
olut
ions
In
frast
ruct
ure
requ
irem
ents
w
ere
com
plet
ed a
nd
impl
emen
ted
for P
hase
1.
Pha
se 2
and
3
impl
emen
tatio
n.O
pera
tions
.
8)A
cqui
re
Dec
entra
lisat
ion
Sol
utio
ns
Infra
stru
ctur
e.
Dec
entra
lisat
ion
Sol
utio
ns In
frast
ruct
ure.
C
omm
issi
oned
.D
ecen
tralis
atio
n S
olut
ions
In
frast
ruct
ure
[Qua
rter
3,
2008
/09]
.
N
ew e
-lear
ning
CD
pro
pose
d as
par
t of n
ew e
-lear
ning
in
itiat
ive.
Bus
ines
s ca
se
was
reco
mm
ende
d an
d su
bmitt
ed to
PM
O o
ffic
e fo
r ap
prov
al.
Acc
epta
nce
and
appr
oval
by
man
agem
ent o
f CIP
RO
.O
pera
tions
.
9)A
cqui
re
Dec
entra
lisat
ion
Cal
l C
entre
app
licat
ions
.
Cal
l Cen
tre a
pplic
atio
ns.
Acq
uire
d.C
all C
entre
app
licat
ions
[Q
uart
er 3
, 200
8/09
].
Initi
al s
et u
p w
as
com
plet
ed. Q
uota
tions
ha
ve b
een
requ
este
d fo
r al
tern
ativ
e so
lutio
ns d
ue to
un
avai
labi
lity
of T
elko
m li
nes
with
in C
IPR
O.
Avai
labi
lity
of T
elko
m
lines
in c
urre
nt b
uild
ing.
Ope
ratio
ns.
10)
Cre
ate
Dec
entra
lisat
ion
Pro
cess
ing
Uni
t C
apab
ility
.
Dec
entra
lisat
ion
Pro
cess
ing
Uni
t.D
eplo
yed.
Dec
entra
lisat
ion
Pro
cess
ing
Uni
t [Q
uart
er
3, 2
008/
09].
Pro
cess
ing
Uni
t Fa
cilit
ies
[Qua
rter
3,
2008
/09]
.
DP
U u
nit w
as d
eplo
yed
with
in b
usin
ess
units
of
CIP
RO
.
Bac
klog
s du
e to
a la
ck o
f re
sour
ces
and
incr
ease
d Vo
lum
es.
Pro
cess
ing
Uni
t Sta
ff
[Qua
rter
3, 2
008/
09].
Sec
onde
d st
aff (
thre
e st
aff
mem
bers
) mov
ed b
ack
to
thei
r res
pect
ive
units
.
Bac
klog
s ca
used
by
a la
ck o
f res
ourc
es.
Pro
cess
ing
Uni
t Sta
ff
[Qua
rter
3, 2
008/
09].
Sec
onde
d st
aff (
thre
e st
aff
mem
bers
) mov
ed b
ack
to
thei
r res
pect
ive
units
.
Bac
klog
s ca
used
by
a la
ck o
f res
ourc
es.
11)
Cre
ate
CIP
RO
R
egio
nal O
ffic
e C
apab
ility
.
CIP
RO
Reg
iona
l Off
ice.
Dep
loye
d.C
IPR
O R
egio
nal O
ffic
es
[Qua
rter
3, 2
008/
09].
Reg
iona
l Fac
ilitie
s [Q
uart
er 3
, 200
8/09
].Fo
ur o
ther
off
ices
w
ere
inve
stig
ated
for
esta
blis
hmen
t in
Polo
kwan
e,
Port
Eliz
abet
h, D
urba
n an
d Jo
hann
esbu
rg20
10/1
1 P
hase
2.
Reg
iona
l Sta
ff [Q
3 20
08/0
9].
Feas
ibili
ty s
tudy
will
co
mm
ence
in J
anua
ry 2
009
to d
eter
min
e st
ruct
ure
need
s fo
r rol
l out
in 2
010/
2011
P
hase
2.
152 CIPRO Annual Report 2008/09 153CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es12
)C
reat
e D
ecen
tralis
atio
n C
all
Cen
tre.
Cal
l Cen
tre.
Dep
loye
d.C
all C
entre
[Qua
rter
3,
2008
/09]
.C
all C
entre
App
licat
ions
[Q
uart
er 3
, 200
8/09
].A
pre
sent
atio
n w
as d
one
by s
uppl
iers
, but
as
the
dti
indi
cate
d th
e us
e of
thei
r cu
rren
t sof
twar
e, n
o ne
w
appl
icat
ions
are
requ
ired
at
this
sta
ge.
Impl
emen
tatio
n of
the
dti
soft
war
e.O
pera
tiona
l.
Cal
l Cen
tre F
acili
ties
[Qua
rter
3, 2
008/
09].
An
offic
e fo
r fou
r cal
l cen
tre
agen
ts w
as id
entif
ied.
Avai
labi
lity
of fu
rnitu
re.
Cal
l Cen
tre S
taff
[Q
uart
er 3
, 200
8/09
].A
sub
mis
sion
for f
our s
taff
m
embe
rs is
com
plet
ed a
nd
awai
ts s
ign
off.
App
rova
l of s
ubm
issi
on.
13)
Ena
ble
Part
ners
hip
Cap
abili
ty.
Ena
bled
Par
tner
s.
Ena
bled
.E
nabl
ed P
artn
ers
[Qua
rter
4,
201
0/11
].M
arke
ting
Eve
nts
[Qua
rter
4, 2
010/
11].
Six
eve
nts
wer
e at
tend
ed b
y in
vita
tion
from
par
tner
s.
Pla
nnin
g is
diff
icul
t due
to
sho
rt n
otic
e of
eve
nts.
Part
ner L
ogis
tics
Infra
stru
ctur
e [Q
uart
er
4, 2
010/
11].
Con
tinuo
us p
roce
ss a
s an
d w
hen
new
par
tner
s co
me
on
boar
d.
Site
vis
its to
all
bran
ches
of
par
tner
s.
Trai
ned
Part
ners
[Q
uart
er 4
, 201
0/11
].S
ix p
artn
ers
wer
e tra
ined
an
d se
ven
part
ners
rece
ived
re
fresh
er tr
aini
ng.
Unf
ores
een
new
par
tner
s co
min
g on
boa
rd.
Trai
ning
of n
ew s
taff
m
embe
rs o
f par
tner
s w
hen
train
ed s
taff
m
embe
rs le
ave.
14)
Clo
sure
(Han
dove
r to
Bus
ines
s).
Dec
entra
lisat
ion
hand
ed
over
to B
usin
ess.
In
pro
duct
ion.
Dec
entra
lisat
ion
hand
ed
over
to B
usin
ess
[Qua
rter
4,
201
0/11
].
- P
roce
ssin
g ha
s al
read
y be
en h
ande
d ov
er to
bu
sine
ss.
- Tw
o pr
ojec
ts, r
egio
nal
CIP
RO
off
ices
and
fu
rthe
r dev
elop
men
t on
e-lo
dgem
ent a
re ru
nnin
g by
re
gion
al d
irect
ors
Bud
get c
onst
rain
ts.
ICT
deve
lopm
ent.
2010
/11
Pha
se 2
.
15)
Perfo
rm
Dec
entra
lisat
ion
Cha
nge
Man
agem
ent.
Cha
nge
Man
aged
.S
take
hold
er S
atis
fact
ion
Sur
veys
.C
hang
e M
anag
ed
[Qua
rter
4, 2
010/
11].
S
urve
ys w
ill c
omm
ence
onc
e e-
lodg
emen
t pro
ject
has
re
ache
d P
hase
3.
2010
/211
Pha
se 2
.
152 CIPRO Annual Report 2008/09 153CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es2.
1.14
Pan
Afric
an IP
Off
ice
1)D
evel
op a
Pan
A
frica
n IP
Off
ice
Stra
tegy
.
Pan
Afri
can
IP O
ffic
e S
trate
gy.
Pa
n A
frica
n IP
Off
ice
Stra
tegy
.
- CIP
RO
pro
vide
d co
mm
ents
w
ith re
gard
to T
OR
pre
pare
d fo
r con
sulta
nts
at P
AIP
O IP
D
ES
IGN
AN
D C
OP
YRIG
HTS
.- C
IPR
O re
com
men
ded
a S
outh
Afri
can
Con
sulta
nt to
w
ork
on th
e PA
IPO
Art
icle
s of
C
onst
itutio
n. T
he c
andi
date
w
as s
ucce
ssfu
l.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
2)D
evel
op P
an A
frica
n IP
Off
ice
Polic
ies.
Pa
n A
frica
n IP
Off
ice
Polic
ies.
Pa
n A
frica
n IP
Off
ice
Polic
ies.
C
IPR
O n
ot y
et in
vite
d to
m
ake
cont
ribut
ions
on
PAIP
O
polic
ies.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
3)Pa
rtic
ipat
e in
the
form
ulat
ion
of a
Pan
A
frica
n re
gion
al
polic
y on
trad
ition
al
know
ledg
e sy
stem
s.
Pan
Afri
can
regi
onal
. Po
licy
on tr
aditi
onal
kn
owle
dge
syst
ems.
Pa
n A
frica
n re
gion
al p
olic
y on
trad
ition
al k
now
ledg
e sy
stem
s.
C
IPR
O n
ot y
et in
vite
d to
m
ake
cont
ribut
ions
on
PAIP
O
regi
onal
pol
icy
on tr
aditi
onal
kn
owle
dge
syst
ems.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
4)A
cqui
re P
an A
frica
n IP
Off
ice
Cap
abili
ty.
Pan
Afri
can
IP O
ffic
e C
apab
ility
.
Pan
Afri
can
IP O
ffic
e C
apab
ility
.
No
prog
ress
repo
rted
.N
ot C
IPR
O’s
pro
ject
. O
nly
in c
onsu
ltativ
e po
sitio
n
5)A
cqui
re P
an A
frica
n IP
Off
ice
Sta
ff .
Pan
Afri
can
IP O
ffic
e S
taff
.
Pan
Afri
can
IP O
ffic
e S
taff
.
No
prog
ress
repo
rted
.N
ot C
IPR
O’s
pro
ject
. O
nly
in c
onsu
ltativ
e po
sitio
n
6)A
cqui
re P
an A
frica
n IP
Off
ice
App
licat
ion.
Pan
Afri
can
IP O
ffic
e A
pplic
atio
ns.
Pa
n A
frica
n IP
Off
ice
App
licat
ions
.
No
prog
ress
repo
rted
.N
ot C
IPR
O’s
pro
ject
.O
nly
in c
onsu
ltativ
e po
sitio
n
7)P
rovi
de d
atab
ase
and
prot
ectin
g rig
hts.
D
atab
ase
for t
radi
tiona
l kn
owle
dge
syst
em.
D
atab
ase
for t
radi
tiona
l kn
owle
dge
syst
em.
N
o pr
ogre
ss re
port
ed.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion
8)C
reat
e a
cen
tralis
ed
Afri
can
data
base
.C
entra
l Afri
can
data
base
.
Cen
tral A
frica
n da
taba
se.
N
o pr
ogre
ss re
port
ed.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion
9)Pa
rtic
ipat
e in
A
frica
n S
ubst
antia
l Pa
tent
sea
rch
and
exam
inat
ion.
Pan
Afri
can
IP P
ositi
on
Pape
rs.
Pa
n A
frica
n IP
Pos
ition
Pa
pers
.
No
prog
ress
repo
rted
.N
ot C
IPR
O’s
pro
ject
. O
nly
in c
onsu
ltativ
e po
sitio
n
154 CIPRO Annual Report 2008/09 155CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es10
)Tr
aini
ng a
nd
educ
atio
n.
Trai
ned
Reg
iona
l Pan
A
frica
n IP
Sta
ff.
Tr
aine
d R
egio
nal P
an
Afri
can
IP S
taff
.
No
prog
ress
repo
rted
.N
ot C
IPR
O’s
pro
ject
. O
nly
in c
onsu
ltativ
e po
sitio
n.
2.1.
15na
tiona
l IP
stra
tegy
1)A
cced
e to
In
tern
atio
nal t
reat
ies.
Tr
eaty
Mem
bers
hip.
Trea
ty M
embe
rshi
p.H
ague
Tre
aty
(pro
toco
l) m
embe
rshi
p.N
ot a
cced
ed y
et, p
endi
ng
DTI
’s d
ecis
ion.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
Mad
rid P
roto
col.
- Aw
aitin
g co
pies
of d
raft
le
gisl
atio
n fo
r acc
essi
on to
re
view
sam
e (r
eque
sted
at
SA
C m
eetin
g on
18t
h Ju
ne
2008
)- P
roce
ss h
as b
een
halte
d du
e to
Par
liam
enta
ry re
cess
- CIP
RO
dis
cuss
ed tr
aini
ng
with
WIP
O-
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
PC
T (p
roto
col)
mem
bers
hip.
- Eff
ectiv
e as
from
16
Mar
ch
1999
. Alre
ady
a m
embe
r as
from
16th
Mar
ch 1
999.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion
2)E
stab
lish
Mem
oran
dum
of
Und
erst
andi
ng w
ith
AR
IPO
, OA
PI,
OH
IM,
EP
O.
Mem
oran
da o
f U
nder
stan
ding
.
Mem
oran
da o
f U
nder
stan
ding
.
- D
raft
MoU
for M
exic
o ha
s be
en p
repa
red.
- T
o be
fina
lised
in
cons
ulta
tion
with
dti
and
DFA
; CE
O to
dis
cuss
with
IM
PI i
n Ju
ne 2
009.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
3)Pa
rtic
ipat
e in
D
evel
opm
ent o
f N
atio
nal S
trate
gy
Nat
iona
l IP
Stra
tegy
.
Nat
iona
l IP
Stra
tegy
.
- Thi
s st
rate
gy w
as li
sted
by
the
form
er R
egis
trar o
f IP
w
ithou
t com
mun
icat
ing
any
deta
ils h
ereo
f to
the
curr
ent
IP m
anag
ers
or th
e C
OO
.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
154 CIPRO Annual Report 2008/09 155CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es4)
Col
labo
rate
with
W
IPO
, Dev
elop
ing
coun
tries
, WH
O.
Col
labo
ratio
n R
epor
ts.
C
olla
bora
tion
Rep
orts
.
Trad
e M
arks
Tra
de M
arks
at
tend
ed fo
llow
ing
mee
tings
an
d w
orks
hops
: -
Bila
tera
l mee
tings
hel
d w
ith U
SP
TO, A
ustra
lian,
C
hine
se, K
orea
n, In
dian
, M
exic
an a
nd K
enya
n IP
O
ffic
es a
nd re
gist
rars
from
C
arib
bean
regi
ons
to d
iscu
ss
coop
erat
ion
agre
emen
ts a
nd
futu
re tr
aini
ng n
eeds
.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion
156 CIPRO Annual Report 2008/09 157CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es -
Atte
ndan
ce o
f Mad
rid
Wor
king
Gro
up, S
tand
ing
Com
mitt
ee o
n Tr
ade
Mar
ks,
WIP
O G
ener
al A
ssem
blie
s. -
Hos
ting
of A
RIP
O
Adm
inis
trativ
e C
ounc
il. -
Trai
ning
pro
vide
d to
sta
ff
from
Nam
ibia
n of
fice.
IP D
esig
ns a
nd C
opyr
ight
s at
tend
ed th
e fo
llow
ing
mee
tings
and
wor
ksho
ps:
- P
CT
Trai
ning
in K
orea
2-
6th
Febr
uary
200
9.
- T
he 1
3th
sess
ion
of th
e S
tand
ing
Com
mitt
ee o
n Pa
tent
Law
(SC
P) i
n G
enev
a 23
-27t
h M
arch
200
9.
- H
igh-
Leve
l For
um o
n IP
&
Glo
bal I
ssue
s 30
-31s
t Mar
ch
2009
in B
eijin
g.
- P
rese
ntat
ion
deliv
ered
at
Sem
inar
on
Eco
nom
ic
Gro
wth
and
IP P
rote
ctio
n 26
-30t
h Ja
nuar
y 20
09 in
P
reto
ria o
rgan
ised
by
WIP
O,
JIC
A &
DS
T. -
Pre
sent
atio
ns m
ade
to a
C
hine
se D
eleg
atio
n on
8th
Ja
nuar
y 20
09 a
t CIP
RO
. -
Pre
sent
atio
ns m
ade
to a
Ja
pane
se D
eleg
atio
n on
2nd
Fe
brua
ry 2
009
at C
IPR
O.
156 CIPRO Annual Report 2008/09 157CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es5)
Eng
age
in
Sta
keho
lder
For
ums
e.g.
inst
itutio
ns o
f hi
gher
lear
ning
, pr
ivat
e se
ctor
, go
vern
men
t de
part
men
ts.
Foru
m M
embe
rshi
p.
Foru
m M
embe
rshi
p.
Trad
e M
arks
atte
nded
fo
llow
ing
mee
tings
and
w
orks
hops
: -
Bila
tera
l mee
tings
hel
d w
ith U
SP
TO, A
ustra
lian,
C
hine
se, K
orea
n, In
dian
, M
exic
an a
nd K
enya
n IP
O
ffic
es a
nd re
gist
rars
from
C
arib
bean
regi
ons
to d
iscu
ss
coop
erat
ion
agre
emen
ts a
nd
futu
re tr
aini
ng n
eeds
. -
Atte
ndan
ce o
f Mad
rid
Wor
king
Gro
up, S
tand
ing
Com
mitt
ee o
n Tr
ade
Mar
ks,
WIP
O G
ener
al A
ssem
blie
s. -
Hos
ting
of A
RIP
O
Adm
inis
trativ
e C
ounc
il. -
Tra
inin
g pr
ovid
ed to
sta
ff
from
Nam
ibia
n of
fice.
Not
CIP
RO
’s p
roje
ct.
Onl
y in
con
sulta
tive
posi
tion.
6)D
evel
op E
duca
tion,
E
nfor
cem
ent a
nd
Adm
inis
trativ
e Po
licy.
Edu
catio
n, E
nfor
cem
ent
and
Adm
inis
tratio
n Po
licy
(Nat
iona
l IP
S
trate
gy).
E
duca
tion,
Enf
orce
men
t an
d A
dmin
istra
tion
Polic
y (N
atio
nal I
P S
trate
gy).
- E
nfor
cem
ent a
nd e
duca
tion
in re
latio
n to
IP fa
lls w
ithin
the
man
date
of O
CIP
E a
t CC
RD
th
e d
ti.
Enf
orce
men
t and
ed
ucat
ion
in re
latio
n to
IP
falls
with
in th
e m
anda
ted
of O
CP
E a
t CC
RD
, the
d
ti.
7)C
onso
lidat
e C
IPR
O re
gist
ratio
n w
ith e
duca
tion,
en
forc
emen
t, ad
min
istra
tive
polic
y.
Con
solid
ated
CIP
RO
R
egis
tratio
n (N
atio
nal I
P
Stra
tegy
).
C
onso
lidat
ed C
IPR
O
Reg
istra
tion
(Nat
iona
l IP
S
trate
gy).
- E
nfor
cem
ent a
nd e
duca
tion
in re
latio
n to
IP fa
lls w
ithin
the
man
date
of O
CIP
E a
t CC
RD
th
e d
ti.
Enf
orce
men
t and
ed
ucat
ion
in re
latio
n to
IP
falls
with
in th
e m
anda
ted
of O
CP
E a
t CC
RD
, the
d
ti.
2.1.
16st
able
ICT
Capa
bilit
y
1)D
evel
op a
nd
Impl
emen
t an
ICT
Fram
ewor
k an
d R
efer
ence
Mod
el.
ICT
Fram
ewor
k an
d R
efer
ence
Mod
el.
App
rove
d.IC
T Fr
amew
ork
and
Ref
eren
ce M
odel
[Qua
rter
1,
200
8/09
].
IC
T Fr
amew
ork
and
Ref
eren
ce M
odel
com
plet
ed.
Targ
et a
chie
ved.
2)D
evel
op a
nd
Impl
emen
t an
ICT
Met
hodo
logy
.
ICT
Met
hodo
logy
A
ppro
ved.
ICT
Met
hodo
logy
[Qua
rter
1,
200
8/09
]C
IPR
O S
DLC
M
etho
dolo
gy [Q
uart
er
1, 2
008/
09].
ICT
Met
hodo
logy
dev
elop
ed
and
impl
emen
t.Ta
rget
ach
ieve
d.
3)D
evel
op In
form
atio
n P
lan.
Info
rmat
ion
and
Tech
nolo
gy P
lan
(IP, I
TP
& O
P).
App
rove
d.In
form
atio
n an
d Te
chno
logy
Pla
n (IP
, ITP
&
OP
) [Q
uart
er 1
, 200
8/09
].
Der
ived
ICT
Ser
vice
s to
be
rend
ered
[Qua
rter
1,
2008
/09]
.
Dra
ft d
ocum
ent p
rodu
ced
for
revi
ew a
nd a
ppro
val.
Rev
iew
and
app
rova
l to
be
done
dur
ing
the
2009
/10
finan
cial
yea
r
158 CIPRO Annual Report 2008/09 159CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es4)
Der
ive
ICT
Ser
vice
s to
be
rend
ered
.D
eriv
ed IC
T S
ervi
ces
to
be re
nder
ed.
Ser
vice
Del
iver
y M
odel
.D
eriv
ed IC
T S
ervi
ces
to
be re
nder
ed [Q
uart
er 1
, 20
08/0
9].
C
olum
bus
and
Vant
age
impl
emen
ted.
Targ
et a
chie
ved.
5)D
evel
op a
nd
Impl
emen
t IC
T Po
licie
s.
ICT
Polic
ies.
A
ppro
ved.
ICT
Polic
ies
[Qua
rter
1,
2008
/09]
.IC
T Po
licie
s [Q
uart
er 1
, 20
08/0
9].
Six
maj
or p
olic
ies
have
bee
n dr
afte
d fo
r rev
iew
. A
ppro
val t
o be
sou
ght
durin
g 20
09/1
0 fin
anci
al
year
6)A
cqui
re S
tabi
lizat
ion
Har
dwar
e In
frast
ruct
ure.
RFQ
hav
e be
en is
sued
und
er
SIT
A T
rans
vers
al te
nder
153
an
d 57
0.
To b
e fin
alis
ed a
nd
appr
oved
dur
ing
2009
/10
finan
cial
yea
r
7)A
cqui
re re
st o
f IC
T In
frast
ruct
ure.
S
tabi
lisat
ion
Har
dwar
e In
frast
ruct
ure
(Dev
, Pro
d &
Sup
pl.).
S
tabi
lisat
ion
Har
dwar
e In
frast
ruct
ure
(Dev
, Pro
d &
Sup
pl.)
[Qua
rter
3,
2008
/09]
.
R
FQ h
ave
been
issu
ed u
nder
S
ITA
Tra
nsve
rsal
tend
er 1
53
and
570.
To b
e fin
alis
ed a
nd
appr
oved
dur
ing
2009
/10
FY.
8)A
cqui
re IC
T S
yste
ms
Sof
twar
e.IC
T S
yste
ms
Sof
twar
e (D
ev, P
rod
& S
upp)
.
ICT
Sys
tem
s S
oftw
are
(Dev
, Pro
d &
Sup
p)
[Qua
rter
4, 2
008/
09].
D
one,
we
are
mai
nly
rene
win
g lic
ense
sTa
rget
ach
ieve
d.
9)U
pgra
de c
urre
nt
Sea
rch
Eng
ine.
Upg
rade
d S
earc
h E
ngin
e (V
erity
K2)
C
omm
issi
oned
.U
pgra
ded
Sea
rch
Eng
ine
(Ver
ity K
2) [Q
1 20
08/0
9].
P
roje
ct te
rmin
ated
and
in
clud
ed in
EC
M p
roje
ct.
Part
of E
CM
pro
ject
as
Aut
onom
y im
plem
enta
tion
10)
Acq
uire
Tes
ting
& Q
A
Sof
twar
e.
Test
ing
& Q
A S
oftw
are.
Com
mis
sion
ed.
Test
ing
& Q
A S
oftw
are
[Qua
rter
3, 2
008/
09].
Te
stin
g an
d Q
A d
one
via
Dev
pa
rtne
r ong
oing
man
ually
. Ta
rget
ach
ieve
d.
11)
Acq
uire
BP
MS
. B
usin
ess
Pro
cess
M
anag
emen
t Sof
twar
e.
Com
mis
sion
ed.
Bus
ines
s P
roce
ss
Man
agem
ent S
oftw
are
[Qua
rter
3, 2
008/
09].
In
clud
ed in
EC
M p
roje
ct
impl
emen
tatio
n.E
CM
sol
utio
n to
cat
er
for i
t by
end
of 2
009/
10
finan
cial
yea
r
12)
Acq
uire
Ver
sion
C
ontro
l Sof
twar
e.
Vers
ion
Con
trol
Env
ironm
ent (
Pla
stic
)..C
omm
issi
oned
.Ve
rsio
n C
ontro
l E
nviro
nnen
t (P
last
ic)
[Qua
rter
1, 2
008/
09].
D
one,
Pla
stic
ver
sion
1.5
im
plem
ente
d.Ta
rget
ach
ieve
d.
13)
Acq
uire
Dev
elop
men
t S
oftw
are.
D
evel
opm
ent S
oftw
are.
C
omm
issi
oned
.D
evel
opm
ent S
oftw
are
[Qua
rter
3, 2
008/
09].
In
clud
ed in
EC
M p
roje
ct.
To b
e co
mpl
eted
by
end
of 2
009/
10 fi
nanc
ial y
ear.
14)
Acq
uire
Pro
duct
ion
Sup
port
Sof
twar
e.P
rodu
ctio
n S
uppo
rt
Sol
utio
n (C
olum
bus)
.C
omm
issi
oned
.P
rodu
ctio
n S
uppo
rt
Sol
utio
n (C
olum
bus)
[Q
uart
er 3
, 200
8/09
].
Va
ntag
e , M
emix
and
C
olum
bus
and
Enc
ase
impl
emen
ted
Targ
et a
chie
ved.
158 CIPRO Annual Report 2008/09 159CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es15
)A
lign
and
ensu
re
trace
abili
ty b
etw
een
ICT
Sol
utio
ns
and
Bus
ines
s R
equi
rem
ents
(In
terim
).
Req
uire
men
t and
Pro
cess
D
efin
ition
Pol
icy
and
Fram
ewor
k S
UM
MIT
ad
opte
d.
Targ
et a
chie
ved.
16)
Ens
ure
Con
fiden
tialit
y,
Inte
grity
and
Av
aila
bilit
y (C
IA) o
n A
s-is
Info
rmat
ion.
Inte
grity
Ass
ured
O
pera
tiona
l Dat
abas
es.
Cer
tifie
d.In
tegr
ity A
ssur
ed
Ope
ratio
nal D
atab
ases
[Q
uart
er 4
, 200
7/08
].
To
be
com
plet
ed u
nder
CTP
pr
epar
ator
y pr
ojec
ts.
To b
e co
mpl
eted
dur
ing
2009
/10
finan
cial
yea
r.
17)
Dev
elop
AS
-IS M
eta-
mod
el.
CIP
RO
AS
-IS M
eta
Mod
el.
App
rove
d.C
IPR
O A
S-IS
Met
a M
odel
[Q
uart
er 4
, 200
7/08
].
Part
of t
he E
CM
pro
ject
im
plem
enta
tion.
To
be
com
plet
ed b
y en
d of
200
9/10
fina
ncia
l yea
r.
18)
Pre
pare
dat
a ne
eded
to
pop
ulat
e th
e A
S-IS
m
odel
s.
Info
rmat
ion
Mat
rixes
. A
ppro
ved.
Info
rmat
ion
Mat
rixes
[Q
uart
er 4
, 200
7/08
].
To b
e co
mpl
eted
und
er C
TP
prep
arat
ory
proj
ects
.To
be
com
plet
ed b
y en
d of
200
9/10
fina
ncia
l yea
r.
19)
Popu
late
the
AS
-IS
arch
itect
ural
mod
els.
IC
T S
tabi
lisat
ion
AS
-IS
Arc
hite
ctur
al M
odel
s.
App
rove
d.IC
T S
tabi
lisat
ion
AS
-IS
Arc
hite
ctur
al M
odel
s [Q
uart
er 4
, 200
7/08
].
Pa
rt o
f the
EC
M p
roje
ct
impl
emen
tatio
n.To
be
com
plet
ed b
y en
d of
200
9/10
fina
ncia
l yea
r.
20)
Dev
elop
Sol
utio
n P
rinci
ples
&
Gui
delin
es.
Sol
utio
n P
rinci
ples
and
G
uide
lines
.A
ppro
ved.
Sol
utio
n P
rinci
ples
and
G
uide
lines
.
Sol
utio
n P
rinci
ples
and
G
uide
lines
.Ta
rget
ach
ieve
d.
21)
Dev
elop
IAM
P
rinci
ples
and
G
uide
lines
.
IAM
Prin
cipl
es a
nd
Gui
delin
es.
App
rove
d.IA
M P
rinci
ples
and
G
uide
lines
.
Part
of t
he E
CM
pro
ject
im
plem
enta
tion.
To b
e co
mpl
eted
by
end
of 2
009/
10 fi
nanc
ial y
ear.
22)
Det
erm
ine
Sou
rcin
g M
odel
.Fu
ture
ICT
Ser
vice
re
nder
ing
Mod
el.
Bus
ines
s S
LAs.
Futu
re IC
T S
ervi
ce
Ren
derin
g M
odel
[Qua
rter
2,
200
8/09
].
In s
ourc
ed IC
T S
ervi
ces
[Qua
rter
2, 2
008/
09]
Thre
e ye
ar IC
T st
rate
gy
appr
oved
and
ICT
Polic
y dr
afte
d fo
r rev
iew
and
ap
prov
al.
Inco
mpl
ete
Out
sour
ced
ICT
Ser
vice
d [Q
uart
er 2
, 20
08/0
9].
App
rova
l to
be s
ough
t du
ring
2009
/10
finan
cial
ye
ar
23D
efin
e S
kills
re
quire
men
ts fo
r IC
T S
ervi
ces
to b
e re
nder
ed.
ICT
Ski
lls P
rofil
es.
Ski
lls P
lan.
ICT
Ski
lls P
rofil
es [Q
2 20
08/0
9].
IC
T sk
ills
esta
blis
hed.
Targ
et a
chie
ved.
160 CIPRO Annual Report 2008/09 161CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es24
)D
efin
e Jo
b D
escr
iptio
n, L
evel
an
d R
emun
erat
ion.
ICT
Job
Pro
file.
Ski
lls P
lan.
ICT
Job
Pro
file
[Qua
rter
2,
2008
/09]
.
ICT
prof
iles
esta
blis
hed.
Targ
et a
chie
ved.
25)
Acq
uire
requ
ired
ICT
Hum
an R
esou
rces
. IC
T S
taff
.A
ppro
ved
ICT
esta
blis
hmen
t.IC
T S
taff
[Qua
rter
2,
2008
/09]
.
ICT
hum
an re
sour
ces
esta
blis
hed.
Targ
et a
chie
ved.
26)
Exe
cute
ICT
Ser
vice
s.IC
T R
ende
red
Ser
vice
s an
d P
rodu
cts.
ICT
Ren
dere
d S
ervi
ces
and
Pro
duct
s.C
urre
nt IC
T R
ende
red
Ser
vice
s an
d P
rodu
cts.
Ser
vice
s an
d P
rodu
cts
rend
ered
.Ta
rget
ach
ieve
d.
Dev
elop
ed IC
T S
olut
ions
[Qua
rter
1,
2008
/09
– Q
uart
er 4
, 20
10/1
1].
ICT
solu
tions
dev
elop
ed.
Targ
et a
chie
ved.
Futu
re IC
T re
nder
ed
serv
ices
and
pro
duct
s.IC
T fu
ture
ser
vice
s an
d pr
oduc
ts a
ppro
ved.
Targ
et a
chie
ved.
Mai
ntai
ned
ICT
Sol
utio
ns [Q
uart
er 1
, 20
08/0
9 –
Qua
rter
4,
2010
/11]
.
ICT
solu
tions
mai
ntai
ned.
Ta
rget
ach
ieve
d.
Sup
port
ed a
nd
Mon
itore
d IC
T S
ervi
ces
[Qua
rter
1, 2
008/
09 –
Q
uart
er 4
, 201
0/11
].
ICT
serv
ices
mon
itore
d.Ta
rget
ach
ieve
d.
Test
ed a
nd Q
ualit
y A
ssur
ed S
olut
ions
[Q
uart
er 1
, 200
8/09
–
Qua
rter
4, 2
010/
11].
ICT
solu
tions
qua
lity
test
ed
and
assu
red.
Targ
et a
chie
ved.
27)
Sup
port
and
Mon
itor
ICT
Ser
vice
s.S
uppo
rted
and
M
onito
red
ICT
Ser
vice
s S
ervi
ce E
lem
ents
.S
uppo
rted
and
Mon
itore
d IC
T S
ervi
ces
[Qua
rter
1,
200
8/09
– Q
uart
er 4
, 20
10/1
1]
IC
T se
rvic
es s
uppo
rted
and
m
onito
red.
Targ
et a
chie
ved.
28)
Dev
elop
ICT
Sol
utio
ns.
Dev
elop
ed IC
T S
olut
ions
. P
roje
ct P
lans
.D
evel
oped
ICT
Sol
utio
ns
[Qua
rter
1, 2
008/
09 –
Q
uart
er 4
, 201
0/11
].
IC
T so
lutio
ns d
evel
oped
.Ta
rget
ach
ieve
d.
29)
Mai
ntai
n IC
T S
olut
ions
. M
aint
aine
d IC
T S
olut
ions
. S
ervi
ce e
lem
ents
.M
aint
aine
d IC
T S
olut
ions
[Q
uart
er 1
, 200
8/09
–
Qua
rter
4, 2
010/
11].
IC
T so
lutio
ns m
aint
aine
d.
Targ
et a
chie
ved.
30)
Test
and
Qua
lity
Ass
ure
ICT
Sol
utio
ns.
Test
ed a
nd Q
ualit
y A
ssur
ed S
olut
ions
.S
ervi
ce e
lem
ents
.Te
sted
and
Qua
lity
Ass
ured
Sol
utio
ns
[Qua
rter
1, 2
008/
09 –
Q
uart
er 4
, 201
0/11
].
IC
T so
lutio
ns te
sted
and
qu
ality
ass
ured
.Ta
rget
ach
ieve
d.
160 CIPRO Annual Report 2008/09 161CIPRO Annual Report 2008/09
nO:
ACTI
VITY
nAM
eTA
RGeT
/ Ou
TPuT
s (T
O Be
Del
IVeR
eD B
Y 31
sT M
ARCH
200
9)
PeRF
ORM
AnCe
In
DICA
TORs
(M
eAsu
ReM
enT)
QuAR
TeRl
Y M
Iles
TOne
sQu
ARTe
RlY
suB-
MIl
esTO
nes
(IF
APPl
ICAB
le)
PROG
Ress
ReAs
On F
OR
VARI
AnCe
s/
CHAl
lenG
es31
)IC
T A
dmin
istra
tion.
IC
T A
dmin
Rep
orts
.
ICT
Adm
in R
epor
ts
[Con
tinuo
us].
IC
T M
onth
ly D
ashb
oard
re
port
ing
achi
eved
.O
pera
tiona
l
32)
Def
ine
ICT
Perfo
rman
ce
Mea
sure
s.
ICT
Perfo
rman
ce
Mea
sure
s.
IC
T Pe
rform
ance
M
easu
res
[Con
tinuo
us].
IC
T M
onth
ly D
ashb
oard
re
port
ing.
O
pera
tiona
l
33)
Man
age
ICT
Port
folio
. M
anag
emen
t Rep
orts
.
Man
agem
ent R
epor
ts
[Con
tinuo
us].
M
onth
ly M
anag
emen
t rep
ort.
Ope
ratio
nal
2.1.
17Co
mpl
ianc
e M
anag
emen
t
1)A
cqui
re C
ompl
ianc
e M
anag
emen
t C
apab
ility
.
Pro
cess
es, P
eopl
e an
d In
frast
ruct
ure.
D
eplo
yed.
CIP
RO
Com
plia
nce
Man
agem
ent C
apab
ility
[Q
uart
er 4
, 201
0/11
].
-
App
oint
men
t of
Org
anis
atio
nal P
erfo
rman
ce
Sen
ior M
anag
er.
- Dra
ft p
olic
y on
man
agin
g or
gani
satio
nal p
erfo
rman
ce
deve
lope
d.
Tar
get a
chie
ved.
2.1.
18Co
rpor
ate
Gove
rnan
ce
1)A
cqui
re C
orpo
rate
G
over
nanc
e C
apab
ility
.
Pro
cess
es, P
eopl
e an
d In
frast
ruct
ure.
D
eplo
yed.
CIP
RO
Cor
pora
te
Gov
erna
nce
Cap
abili
ty
[Qua
rter
4, 2
010/
11].
-
Fram
ewor
ks b
eing
alig
ned.
- Due
to la
te a
ppro
val o
f st
ruct
ure
wor
k to
war
ds
achi
evin
g su
ch o
utpu
t onl
y co
mm
ence
d in
Qua
rter
4.
Targ
et a
chie
ved.
2.1.
19IP
Onl
ine
1)A
cqui
re o
nlin
e IP
sy
stem
.IP
Sys
tem
. C
omm
issi
oned
.IP
onl
ine
syst
em [Q
uart
er
2, 2
008/
09].
S
ee 3
.1.1
, E-C
IPR
O (C
IPR
O
onlin
e ca
pabi
lity)
.
2.2
Mul
TI Y
eAR
PROC
esse
s
1)
Ref
er to
Pro
ject
s.
annual report
Gateway to formal economic participation
2008/2009
Postal Address: PO Box 429, Pretoria, 0001 Physical Address: The Dti campus (Block F - Entfutfuweni),
77 Meintjies Street, Sunnyside, Pretoria Customer Contact Centre: 0861 843 384
Web Address: www.cipro.gov.za
RP115/2009 ISBN: 978-0-621-38653-0
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