annual report - CIPC

annual report

Gateway to formal economic participation

2008/2009

Postal Address: PO Box 429, Pretoria, 0001 Physical Address: The Dti campus (Block F - Entfutfuweni),

77 Meintjies Street, Sunnyside, Pretoria Customer Contact Centre: 0861 843 384

Web Address: www.cipro.gov.za

RP115/2009 ISBN: 978-0-621-38653-0

iCIPRO Annual Report 2008/09

ii CIPRO Annual Report 2008/09

CIPRO VIsIOn

To “position CIPRO as an innovative, customer-focused gateway to formal economic participation.”

CIPRO aims to deliver the ultimate business entity registration experience.

CIPRO MIssIOn

“CIPRO is the official custodian of the legal status of Companies, Close Corporations, Co-operatives

and Intellectual Property rights, the disclosure of such information to stakeholders and dispute resolution on

infringements to these rights.”

In support of this mission, its CIPRO’s pay-off line is:

“Gateway to formal economic participation”

VAlues

These values form part of the changes to the culture that the organisation will create to achieve its vision and mission. The values include:

Trust

Honesty/Integrity

Empowerment

Accuracy

Accountability

Fairness

Loyalty

Transparency

iiiCIPRO Annual Report 2008/09

TABle OF COnTenTs

COnTenTs

Vision and Mission

Values

strategic Objectives

CIPRO’s Core legal Framework

High-level Organisational structure

Chief executive Officer’s Overview

Performance Information

Annual Financial statementsAccounting Officer’s responsibility for the Annual Financial Statements Report of the Accounting Officer Report of the Audit Committee Auditor-General’s Report

Human Resources Oversight Report

Abbreviations and Acronyms

Address and Contact Details

Annexure A: Business Plan Reporting Matrix

list of Figures

Figure 1 Intellectual Proper tyFigure 2 Intellectual Proper ty Registrations Comparative AnalysisFigure 3 Companies, CC’s Co-operativesFigure 4 Lodgements of Annual ReturnsFigure 5 Actual Per formances against Target Output Financial AccountingFigure 6 Actual Per formances against Target Output Management AccountingFigure 7 Supply Chain Management ServicesFigure 8 Actual Per formances against Target Output Safety Securi ty and Facili ties Management, Financial Suppor t and Interaction Figure 9 Talents and Skills ManagementFigure 10 Employee Health and Wellness ProgrammeFigure 11 Diversity ManagementFigure 12 Decentralisation Par tnership Contex t ModelFigure 13 Infrastructure Availabili tyFigure 14 Project Deliveries against Strategic Objective 1Figure 15 Project Deliveries against Strategic Objective 3Figure 16 Project Deliveries against Strategic Objective 4Figure 17 Retention and Succession Planning Model

PAGe

ii

ii

2

3

4

6

10

2425263335

62

76

77

78

10111213151516

16171718192021222263

2 CIPRO Annual Report 2008/09

sTRATeGIC OBjeCTIVes

CIPRO has identified its strategic objectives for the year 2008/09 in order to coordinate and direct the efforts of the organisation.

sTRATeGIC OBjeCTIVe ACTIVITY1. To provide all CIPRO services online by March 2010 Enterprise Content Management (ECM)

2. To monitor and measure resource utilisation by July 2008 Implementation of Organisational Performance Management Policy

3. To entrench a high-performance culture by December 2009 People Transformation Strategy

4. To focus on core CIPRO processes only by June 2011 Outsource all non-core CIPRO processes

5. To engineer/improve business processes by December 2010 Enterprise Content Management (ECM)

6. To resolve over-utilisation of CIPRO facilities by April 2008 Move relevant CIPRO resources to a new building

7. To improve availability of ICT systems by July 2008 Stabilise ICT infrastructure

8. To improve decision-making by December 2009 Establish Business Intelligence

9. To improve customer satisfaction by September 2009 Establish Customer Relationship Management

10. To effect legislative changes under the new Companies Act in respect of CIPRO by December 2011

Establish CIPRO as a Commission

11. To ensure indemnity, insurance, investment and integrity by July 2009 Establish Enterprise Security Capability

12. To eradicate fraud and ensure business continuity by December 2009 Review and enhance Risk Management Capability

13. To control and measure all changes to CIPRO by September 2009 Establish Change Management Capability

14. To develop a quality performance culture and customer focus by March 2009

Review and enhance Quality Management Systems

15. To align CIPRO's processes, information, people and systems by June 2010

Establish Enterprise Architecture Capability

16. To ensure CIPRO complies with its external legislative environment by March 2011

Establish Compliance Management Capability

17. To broaden the footprint of CIPRO's services by December 2009 Decentralise CIPRO's services

18. To establish a central IP register for Africa by December 2010 Establish PAN Africa Office

19. To consolidate Intellectual Property initiatives by 2011 Develop National IP Strategy

3CIPRO Annual Report 2008/09

CIPRO’s CORe leGAl FRAMeWORK

TYPe DOMAIn ACTAdminister Intellectual Property 1. Patents Act, 1978 (Act 57 of 1978)

2. Trade Marks Act, 1963 and 1993 (Act 62 of 1963 and Act 194 of 1993)

3. Designs Act, 1967 and 1993 (Act 57 of 1967 and Act 195 of 1993)

4. Copyright Act, (Act 98 of 1978)

5. Registration of Copyright in Cinematograph Films Act, 1977 (Act 62 of 1977)

6. Merchandise Marks Act, 1941 (Act 17 of 1941) - amended 2002

7. Intellectual Property Laws Rationalisation Act, 1977 (Act 107 of 1977)

8. Counterfeit Goods Act, 1997 (Act 37 of 1997)

9. Performer’s Protection Act, 1967 (Act 11 of 1967)

10. Unauthorised use of Emblems Act, 1961 (Act 37 of 1961)

11. Stem van Suid-Afrika Act, 1959 (Act 2 of 1959)

12. Vlaglied Copyright Act, 1974 (Act 9 of 1974)

Administer Companies 13. Companies Act, 1973 (Act 61 of 1973)

Administer Close Corporations 14. Close Corporations Act, 1984 (Act 69 of 1984)

15. Share Blocks Control Act, 1980 (Act 59 of 1980)

16. Business Names Act, 1960 (Act 27 of 1960)

17. Rationalisation of Corporate Laws Act, 1996 (Act 45 of 1996)

Administer Cooperatives 18. Cooperatives Act, 1981 (Act 91 of 1981)

19. Cooperatives Act, 2005 (Act 14 of 2005)

Member Compliance

Treaty Operational 20. Paris Convention Treaty

21. Patent Cooperation Treaty

22. Berne Convention Treaty

23. Budapest Treaty

24. TRIPS Agreement Treaty

CIPRO’s core business activities are governed by the above legal framework, which is defined by the various laws, related elements as well as international treaties.


HIGH-leVel ORGAnIsATIOnAl sTRuCTuRe

CIPROChief Executive Officer

Labour RelationsDirector

Labour RelationsDeputy Director

Labour Relations Officer

Executive SupportDirector

Compliance Audit and Risk Chief Director

Risk Management

Director

Internal Audit Director

Strategic Support

Chief Director

Total Quality Management

Deputy Director

Project Management

Office Director

Organisational performance

Director

Governance AdministrationDeputy Director

Compliance Director

Chief Operating

Officer Chief Director

Co-operatives

Director

Patents

Director

Trademarks

Director

Companies and Close

Corporations Director

Legal Coordination

Deputy Director

Chief Financial Officer

Chief Director

Management Accounting

Director

Supply Chain Management

Director

Human Resource

Management Director

Human Resource

Development Director

Chief Information

Officer Chief Director

Applications

Manager

Infrastructure and Operational

Management Director

Delivery Excellence

Manager

Information Security Officer

Client Services

Chief Director

Customer Interface (CIU)

Director

Northern RegionDirector

Southern RegionDirector

BRMC

Director

Executive Assistant


CHIeF exeCuTIVe OFFICeR’s OVeRVIeW

The mandate of CIPRO is to ensure the registration of companies, close corporations, co-operatives and intellectual property rights as well as regulate the disclosure of information and dispute resolution arising from infringements to these rights. The past year was challenging for CIPRO in the light of the global economic crisis, which to a certain extent, impacted on its core business. CIPRO has nevertheless reached new heights through various internal and external transformation processes, enabling it to meet its strategic objectives in compliance with its mandate, CIPRO’S transformation included a number of initiatives to enhance operations and service to its customers.

new Companies Bill

Although CIPRO has achieved a number of accomplishments since its inception in 2002, this year will stand out as a turning point with the new Companies Bill being passed by Parliament. This redefines CIPRO’S framework with regard to the services it should render. A striking feature of the new Bill is the removal of the need for a special resolution when increasing or decreasing the number of shares in issue, reclassifying shares or determining the rights attach to shares in a specific issue. This Bill also requires CIPRO and Office of Companies and Intellectual Property Enforcement (OCIPE) to merge to become a Commission within a period of 18 months of the promulgation of the new Companies Act, 2008 (Act 71 of 2008). OCIPE is an enforcement unit which will contribute to improve the effectiveness of the Commission.

Not only will this streamline the task of business owners, but it will also mark the next phase of transforming business registration to new efficiency levels. CIPRO looks forward to this new development as the dawn of a new era.

IsO 9001 Certificate – a public service benchmark

CIPRO is directing all efforts towards improving its service as a strong foundation on which to build its services to internal as well as external customers. It was against this background that hard work commenced in 2007, culminating in the ISO 9001 Certification in 2008. This quality management system sets direction, ensuring that all processes are aligned with CIPRO’s strategy to meet customers’ expectations.

Broadening CIPRO’s Footprint

In order to broaden CIPRO’s footprint, a decentralisation process was initiated and approved by the Director-General of the dti. The primary focus was to expand access to CIPRO’s services through building and maintaining decentralised partnerships. This led to various Service Level Agreements (SLAs) with decentralised partners being signed during the period under review. Significant efforts have been put into improving customer service levels through these strategic partners, clients and stakeholders. CIPRO is currently establishing a national presence in the country by strengthening its relationships with the dti, and other Council of Trade and Industry Institutions (COTII). Some of these partners include Eastern Cape Development Corporation (ECDC), Limpopo Economic Development Enterprise (LIMDEV), South African Post Office (SAPO), Limpopo Business Support Agency (LIBSA), Small Enterprise Development Agency (SEDA), Department of Economic Development and Tourism (DEDT) and Durban Chamber of Commerce.

Establishing these decentralised partnerships was a giant step towards placing CIPRO’s services at the doorstep of all South Africans. The next phase of the decentralisation process will be to build on this success.

Information and Communication Technology (ICT)

enterprise Content Management – building a lasting legacy

A multimillion rand tender was awarded for the implementation of an Enterprise Content Management (ECM) solution which will completely transform CIPRO’s services to its customers. It will take CIPRO from a paper to digital processing and storage


environment, making services accessible using web-based and mobile technology. This project is now in full implementation mode and it is envisaged that the transformation will be completed within a period of two years years ending March 2011. At the core of this project is the overhaul of the current legacy systems into an integrated system that is able to respond to customer demands. The ECM is the first of its kind in the public sector and has been dubbed one of the most ambitious ICT projects undertaken by CIPRO in recent times. It will also see increased collaboration with other sister organisations and departments in realising integrated business registration.

Compliance Audit and Risk

The major role of the Compliance, Audit and Risk (CAR) division is to ensure that CIPRO complies with the legislation it administers as well as legislation governed by other institutions. CIPRO subscribes to good corporate governance principles as laid down by the King II report and the requirements of Public Finance Management Act, Act No 1 of 1999 (PFMA) at all levels. Generally, CAR has found CIPRO to be broadly compliant with the King II recommendations. Where there were lapses, additional control measures were recommended. Management has committed itself to implement additional controls to improve governance. The audit plan was developed and implemented for the year under review. The implementation of the plan was conducted in such a way as to minimize duplication with the Auditor-General. A Risk Register has been kept and the implementation thereof monitored.

Intellectual Property – the future

The registration of Intellectual Property (IP) is regulated by the Intellectual Property Act, 1977 (Act 107 of 1977). The economic downturn has resulted in financial and administrative implications for Intellectual Property offices worldwide and South Africa, with more than 85% of patent applications filed with CIPRO coming from foreign applicants, CIPRO has not been immune to this. In order to continuously improve the Intellectual Property registration, CIPRO participated in national and international stakeholder forums with professional bodies.

One of the principal mandates of the World Intellectual Property Organization (WIPO) is to offer technical assistance to developing countries. As a signatory to this organisation, CIPRO now provides an opportunity to clients on its website to access the WIPO website for searches regarding IP. This service by WIPO includes access to and use of technological information contained in patent documents in order to accelerate the economic, social and cultural development in developing countries. In line with this part of its mandate, WIPO has assisted a number of developing countries and countries in transition in establishing their national industrial property information system by providing, inter alia, expert assistance, training, and collections of patent documents. In the new financial year we will see an even more spirited effort towards making IP one of CIPRO’s leading areas.

Efforts were also made with various countries to benchmark best practices and to discuss co-operation agreements and future training needs. Meetings were conducted with Australian, Chinese, Korean, Indian, Mexican and Kenyan IP Offices and Registrars from Caribbean regions. CIPRO also attended the Madrid Working Group, Standing Committee on Trade Marks and WIPO General Assembly. The IP Patents, Designs and Copyrights Division attended PCT training in Korea and the 13th session of the Standing Committee on Patent Law (SCP) in Geneva. Presentations were also given to Chinese and Japanese delegations by CIPRO.

The reason why the organisation experienced a decrease in the registration of new Trade Marks is because of the fact that Trade Mark owners worldwide choose the territories they wish to protect more carefully and only lodge applications in the countries they really need, as Trade Mark protection is expensive. IP Offices experienced a worldwide downturn in the registration of Trade Marks and again South Africa is no exception. Monthly statistics indicate that the worst downturn was experienced in November 2008 and onwards.

Co-operatives

The promotion of co-operatives as an empowerment vehicle has already resulted in significant growth with around 6 000 registrations for this year which is 55% above the projected target and considered to be a major achievement. The implementation of the new Co-operatives Act, 2005 (Act 14 of 2005) with the full implication of rolling this out nationally, took place during the year under review. The increasing trend is expected to continue and marketing initiatives from CIPRO are directed towards informing the broader community of the benefits of the registration of co-operatives. We expect to see more of the co-operatives in the new financial year as a vehicle to rural and community development.


Companies and Close Corporations

The economic downturn and the uncertainty surrounding the implementation of the new Companies Bill negatively affected the registration of new companies during the past year; however, the registration of close corporations increased and exceeded the projected target for the year by 5.2%. The increased interest in close corporations as a business entity may be as a result of the corporate law reform process as well as the level of publicity this generated.

strategic support

CIPRO changed its approach in delivering on its mandate in developing the strategic plan for the period 2008/9 to 2010/11, by applying business architecture principles. This ensured the alignment of CIPRO’s vision and mission to the goals and strategic objectives of the organisation. A new organisational structure followed the strategy and the structure was designed and implemented to support CIPRO’s strategies, to address sound corporate governance principles, and to deliver on its mandate.

To strengthen strategic support for CIPRO and to be compliant with relevant prescripts an organisational performance management policy was approved and will be implemented in the new financial year. The revival of the Project Management Office is a major accomplishment in taking the organisation forward.

Capacitation of executive Positions

In addition to the existing CIPRO executive management team (CET) which was appointed in the previous year, a further two executive managers were appointed to strengthen the executive team of the organisation. The team now consists of the following executive managers:• Chief Operations Officer: Ms Melanie Bernard-Fryer• Chief Audit Executive: Ms Tintswalo Nkuna• Chief Information Officer: Dr Michael Twum-Darko• Chief Financial Officer: Mr Renier du Toit• Executive Head Strategic Support: Mr Lungile Dukwana

These appointments position the organisation appropriately to advance the progress already made in the previous years of CIPRO’s transformation.

Finances

Financial objectives have been achieved, milestones have been met and, sound financial management principles had successfully been applied within CIPRO to overcome the organisational challenges. A Finance Support Forum and Finance Helpdesk have been established to provide constant support and training to all CIPRO divisions. The divisional budget allocations were approved by the CET for the new financial year. The overall financial performance is detailed in the financial report.

People Transformation

A People Transformation Strategy has been developed and is being implemented as a strategic initiative in order to build emotional capital in support of the overall CIPRO Transformation Programme (CTP). Included are talent and skills retention programmes, value institutionalisation, accelerated development, diversity management as well as employee wellness programmes aimed at managing morale and equipping staff with tools to deal with change. One of the main aims of the People Transformation Strategy is also the establishment of disability, race and gender representivity on all levels within the organisation. The numerical targets indicated in the CIPRO Employment Equity (EE) Plan (2009-11) are based on cabinet targets as well as the ethnic and gender distribution within the economically active population of South Africa. At an organisational level, gender targets for 2008/09 have been exceeded. Satisfactory progress has been made in terms of the employment of women in senior management positions, overall race and gender representivity within CIPRO and the employment of people with disabilities. Although there is still a minimal gap in respect of achieving the disability target, an aggressive strategy is being pursued to actively recruit people with disabilities.


Key Interventions

As part of the transformation process various opportunities were identified during the period under review and these will continue to be implemented in the new financial year. • The stabilisation of CIPRO’s ICT systems remains a challenge in the coming period under review until the legacy

systems had been replaced; • ThetransformationofCIPRO’sdocument management systems from a paper-based system to a digitised

document-based system for easy accessibility. The process to address this has commenced;• ImplementationofanIn-house Registry (IHR) for both paper and electronic documentation in compliance with the

legal, functional and security requirements of CIPRO and the laws governing it. A feasibility study is being conducted and the project is expected to run into the 2009/10 financial year;

• IP Patent electronic documents – The second phase of providing for the period 1987 and back has been approved. It is anticipated that this phase will be complete within the next few months;

• Decentralising CIPRO’s services to broaden the footprint of CIPRO by making the services available. The first phase of establishing partnerships with implementation agents has been concluded during this financial year. Preparations for the second phase have also started.

• Move to new offices - The resolving of the over utilization of CIPRO facilities is addressed through this project and is already in an advanced stage. The move is set to take place during the last quarter of the 2009/10 financial year and the office space planning has already been completed; and

• CIPRO as a Commission project - The new Companies Bill that had been passed by Parliament requires that CIPRO and OCIPE merge and become a Commission. The restructuring of CIPRO into the Commission, which include the organisational and staff establishment, will be addressed within the next reporting period.

Conclusion

The CIPRO management team would like to thank the previous Minister, Mr Mandisi Mphahlwa, the Deputy Ministers, Dr Rob Davies and Ms Elizabeth Thabethe as well as the Director-General of the dti, Mr Tshediso Matona, and his executive team for their contribution in channelling CIPRO towards becoming a world leader in its field. Furthermore, we would like to welcome the new leadership under the auspices of the Minister, Dr Rob Davies and Deputy Ministers Ms. Maria Ntuli and Ms. Thandi Tobais-Pokolo to the dti group. The CIPRO executive team wishes to thank all managers and officials who contributed in taking CIPRO to the next level through their hard work, commitment and dedication.

Mr Keith W SendweChief Executive Officer

CIPRO’ s CET: Left to Right : Executive Head: Mr. L Dukwana (Strategic Support); Dr M Twum-Darko (CIO), Ms M Bernard-Fryer (COO), Mr Keith W. Sendwe (CEO), Dr Elsabé Conradie Executive Manager: (Customer Services), Ms T Nkuna (CAE), Mr Renier Du Toit (CFO)


suMMARY OF BusIness PeRFORMAnCe

CIPRO’s services (Offerings)

1 Core Business CIPRO in essence focuses on registration of and disclosure of information relating to enterprises and intellectual

property. This report is an analysis of achievements and challenges experienced by CIPRO business for the year under review. Where possible the analysis includes the comparison with the previous year’s performance indicators for the offerings. CIPRO’s core business includes registration of Companies, Closed Corporations, Co-operatives and Intellectual Property (Patents, Copyright, Trade Mark and Designs) Legal Regulatory Services is responsible for the implementation of the entire regulatory framework applicable to CIPRO.

1.1 Registration Intellectual Property An analysis of the performance of each of the offerings is addressed in paragraphs 1.1.1 to 1.1.5 below. It mainly

focuses on new registration within the respective categories and is analysed to explain the trends. Targeted outputs and actual performance of the offerings are tabled below. A visual presentation of the actual performance against the annual target is displayed in figure 1 below. The analysis of the performance in this area will be based on the table and figure 1 below.

InTelleCTuAl PROPeRTY OFFeRInG

TARGeTeD OuTPuTs PeRFORMAnCe InDICATORs

ACTuAl PeRFORMAnCe

New Trademarks 32, 000 (8, 000 per quarter)

Trend in trade marks 28, 671 -10.4% less than the projected target.

New Patents 12, 000 (3, 000 per quarter)

Trend in patents 10,190 - 15% less than the projected target

New Designs 2,200 (550 per quarter)

Trend in designs 1,952 - 11.27% less than the projected target

New Copyright in Films 100 (25 per quarter) Trend in copyright 51 - 49% less than the projected target

New Copyright in Collecting Societies

Not quantified yet Reports on assessment for compliance

This is a regulatory and advisory function and can not be quantified in numbers

Figure 1

1.1.1 Trade Marks The registration of Trade Marks is influenced by a number of variables, including Trade Mark owners wishing to protect

their Trade Marks more carefully and the price of Trade Mark trademark protection. Turnaround times for new applications (including building, capturing, proofreading, scanning, opening paper files) are two working days and one day for renewals from date of application. Although there was a minimal increase of 2.2% in new Trade Marks in the previous year, it is evident that the decline for the period under review may be as a result of the impact of the global economy. The organisation experienced a decrease of 10.4% in the registration of new Trade Marks, as Trade Mark owners now choose their territories where they wish to protect more carefully. The projected target for the previous year was 30 000 and the total volumes received was 31 627. For the period under review the projected target was 30 000 and actual registrations numbered 28 671. See comparative statistics for 2007/08 and 2008/09 in figure 2.


1.1.2 new Patents Based on an analysis of international trends, the volume of new patents projected for the year under review was 12

000. The total volumes lodged in the previous year was 10 830, 9.8% lower than the projected target. For the year under review, however, the volume of expected new designs was 15% lower. This may also be influenced by greater knowledge with regard to patents and therefore registration. Marketing endeavours to educate the community at large will be put in place to emphasise the importance and benefits of patent registrations. The volumes of patents lodged were also influenced by variables such as global trends, which resulted in financial and administrative implications for IP offices worldwide, with South Africa being no exception. The majority of registrations at CIPRO come from foreign applicants and the global financial crisis could have serious implications for an IP office like CIPRO, which is in the process of becoming a Commission with financial self-sustainability. Although not yet alarming, CIPRO is sensitive to global economic trends, and aggressive marketing within our own territory is a priority for CIPRO in the new financial year. See comparative statistics for 2007/08 and 2008/09 in figure 2.

1.1.3 Designs The lodgement of new designs is influenced by the fact that awareness around new designs may be lacking as

individuals are not informed about their rights to protect a design that they own. This need will be addressed through marketing initiatives. The economic meltdown might also have contributed to the lower than expected figures. Projected volumes for new designs in the period under review was 2 200, with performance being 11.3% lower than expected. See comparative statistics for 2007/08 and 2008/09 in figure 2.

1.1.4 Copyright in Films The lodgment of copyright in films is quite dif ferent from that for designs and Trade Marks which are purely of registration

in nature. Copyright in films is of an advisory nature rather than registration and the impact of the economic crisis cannot be quantified in terms of financial figures. Furthermore, not much can be said in registration figures, as registration takes place only in films, while other copyright works such as books are not subject to registration. The projected volume for the copyright in films for this year was 104. The target was missed by 49% which may be due to the lack of reporting in this regard as the copyright Act, 1978 (Act 98 of 197) is act is new. See comparative statistics for 2007/08 and 2008/09 in figure 2.

Figure 2

1.1.5 Copyright in Collecting societies Regulations on Collecting Societies in music were only introduced in June 2006. There is no historic database that can

be used to determine trends. Accredited Collecting Societies have published tarif fs for payment of royalties to users for licensing purposes. Regulations on collective management were effectively implemented during 2008. It should, however, be noted that CIPRO has so far succeeded in collective management of rights in music royalties, with R20 million having been collected, which copyright owners will be sharing as from the end of April 2009 subject to approval of distribution plans by CIPRO as regulatory body.. This figure has been considered a trivial amount taking into account that other super users, such as broadcasting corporations, have not yet discharged their statutory obligation of paying royalties.

1.2 Registration of Co-operatives, Companies and Close Corporations The Co-operatives Act 2005, (Act 14 of 2005), the Companies Bill of 2008 as well as the Closed Corporations Act 1984,

(Act 69 of 1984) apply to these areas of core business. This section of the report gives an overview of the implementation of these acts in support of the creation of a gateway to formal economic participation. The growth and number of


registered co-operatives and entities registered as well as the number of transactions processed were analysed to determine the performance indicators for the registration of co-operatives, companies and close corporations. An analysis on the performance of each of the categories of registrations is addressed in paragraphs 1.2.1 to 1.2.3 below. A visual presentation of the actual performance against the annual target is in figure 3 below. An analysis of each of the offerings follows the graph.

InTelleCTuAl PROPeRTY OFFeRInG

TARGeTeD OuTPuTs

PeRFORMAnCe InDICATORs ACTuAl PeRFORMAnCe

New Co-operatives registrations

3, 900 Trend in number of entities registered compared to previous years

6, 504 - 55% more than the projected target

New Company registrations


27, 358 - 39.2% less than the projected target

New Close Corporation registrations


261, 065 - 5.2% above the projected target

Figure 3

1.2.1 Co-operatives The projected volume for the year under review was 3 500 and the actual volumes received was 6 504. The target was

therefore exceeded by 55% and this may be due to the increased focus as a community empowerment vehicle for this type of entity. The increasing trend is expected to continue in the new financial year.

1.2.2 Companies The targeted volume for the year under review for the registration of new companies was 45 000, based on the baseline

of 37 329 achieved in the previous year. However, a total of 27 358 companies were registered this year, 39.2% less than expected, which may be related to the global economic meltdown as this area is largely related to economic conditions. Another contributing factor may be that the registration of a company has higher administrative requirements than that of a close corporation.

1.2.3 Close Corporations Close corporations iscorporations are the most favoured form of business based on the trends that have been observed.

This is also informed by the ease of administering this form of business. This year has not been different in the sense that the upward trend continued leading to the target (248 000) being exceeded by 5.2%. The reason that the target was exceeded may be due to a great deal of interest in the close corporation as a business entity and as a result of the corporate law reform process. Another contributing factor was the level of publicity received. The increase may continue in the new financial year as a result of the corporate law reform process.

2 legal and Regulatory services The unit is apart from their compliance and regulatory functions also responsible to ensure that law reform is aligned

with the business realities of CIPRO. The compliance and regulatory functions, registrations and lodgements of annual returns is will first be addressed first, followed by the division’s contribution to law reform and the related functions.

The annual returns for public companies are already at full strength and the database has been cleaned up, with

dormant enterprises being eliminated. Dormant enterprises are inactive companies that do not submit annual returns


due to their inactive status. Once these companies become active and submit their annual returns as required, their information will be restored on CIPRO’s database. During the year under review annual returns on close corporations were launched in order to ensure that the most reliable information exists. The growth and number of annual returns for private and public companies as well as co-operatives and close corporations registered were analysed to determine the performance thereof. In addition to that an analysis of name registrations, name approvals, name objections received as well as objections finalised will also be addressed in the following paragraphs. (see 2.2 below).

2.1 Registrations name Reservations, Approvals and name Objections Name reservations refer to the total process of name search and name approval. The name approvals refer to the

approval of names following the name reservations and the necessary objection processes. The number of name approvals for the year under review is 463, 541, 2.5% more than the approvals granted in the previous year. The number of searches conducted during the same period was 471 608, 3.4% above the projected target. On the other hand, the total number of objections received was 1, 220 and the total of objections finalised 1, 383. This figure includes the objections carried over from the previous year. The main reason for objections originates from confusingly similar names of businesses in the same industry or where a Trade Mark, own owed by somebody had been registered as a business name.

2.2 lodgement of Annual Returns The lodgement of annual returns refers to the annual returns received from the various entities as registered by CIPRO.

Targeted outputs and actual performance of the lodgement of annual returns is tabled below. See figure 4 below for a visual presentation of the actual performance against the annual target. An analysis of each of the offerings follows the graph.

Figure 4

AnnuAl ReTuRns TARGeTeD OuTPuTs PeRFORMAnCe InDICATORs ACTuAl PeRFORMAnCePublic Companies 3, 500 Compliance levels and deregistration and

distribution4, 318 - 23.3% above the projected target

Private Companies 142, 000 Compliance levels and deregistration and distribution

170,605 - 20.14% above the projected target.

Close Corporations 620, 000 annual target Compliance levels and deregistration and distribution

113, 409 - 63.4% less than projected target

310, 000 (6 month period)

Co-operatives - Lodgements

800 Volume received within 180 days of end of co-ops financial year

95 - 88.12% under the projected target

Co-operatives de-registration

200 Volume received within 180 days of end of co-ops financial year

589 - 194% above the projected target

2.2.1 lodgement of Annual Returns for Public Companies The target of 3 500 for lodgement of annual returns for this financial year was exceeded by 23.3%, with 4 318 annual

returns being received. This is an improvement from the previous year where there was an underachievement of 3.5%.


The achievement can be attributed to the fact that companies became more compliant with their legal obligations in terms of the Companies Act, 1973 (Act 61 of 1973) and other legislation. The financial stability of companies which enable them to pay and lodge their annual returns is also a contributing factor. A marketing initiative was also instituted by CIPRO to create a greater awareness of the importance to submit annual returns for the companies.

2.2.2 lodgement of Annual Returns for Private Companies Targeted volumes projected for the previous year was 160 000. The total volume received for the previous year was

155 112, 3.1% lower than the projected target. The projected target for the period under review was 142 000 and the actual number received was 170 605, 14% above the projected target and therefore a major achievement. There was no de-registration of private companies during this year. Approximately 60% of private companies have not complied in lodging their annual returns and therefore a high increase in deregistration can be expected. The general extension in respect of annual returns for private companies lapsed on 1 September 2007. Thereafter private companies have had to lodge annual returns, and deregistration will only commence during the period under review.

2.2.3 lodgement of Annual Returns for Close Corporations As lodgements for close corporations only started during the year under review, no statistics with regard to the previous

year are available. The first and second quarters were pilot projects and were not taken into consideration in the calculations for the graph. Average lodgements for the year were far less than the projected (anticipated) 310 000 and the criteria that were used might may have been too high as there was no baseline.

2.2.4 lodgement of Annual Returns for Co-operatives Statistics for the previous year are not in line with the available statistics, no annual target was set for annual returns

and therefore a comparison with the previous year is not possible. The lodgement of annual reports did not reach the target, not only as a result of non-compliance by co-operatives, but also due to the fact that annual returns need only be lodged not later than within 180 days after the end of the financial year. The criterion that was used for the annual target will have to be reviewed to be in line with the 180-day period after the end of the financial year. The fact that the target for deregistration was exceeded by 194% is of major concern as it highlights non-compliance by the co-operatives.

2.3 legislation, Regulations, Delegations and Policies This division is apart from the above functions also responsible to provide input to law reform and ensure that it is

aligned with the business realities of CIPRO. During the period under review a new Companies Bill was drafted by the dti and put through the parliamentary processes for approval. The approval and publishing of draft regulations will be addressed in the new financial year. The division is also responsible for the following functions:

2.3.1 Draf ting Regulations and input to Draf ting legislation Amended corporate and Intellectual Property regulations to address the annual revision of fees includes the

development of proposed amendments to fees and the obtaining of Treasury approval for any changes in those fees. Legislative tables reflecting current fees and proposed amendments to fees were developed and discussed with the National Treasury, although no revision of fees was implemented during the period under review. One of the challenges impacting on the non-finalisation in specifically obtaining Treasury approval and publishing amendments to the fees was the compliance with legal requirements.

2.3.2 Cooperate with CCRD - input to Corporate law Reform As mentioned in the introduction of the Chief Executive Officer’s Overview, the new companies Bill had been passed by

Parliament. The drafting of regulations of the bill will be undertaken by the Consumer and Corporate Regulatory Division (CCRD) of the dti. The division is continuously assisting in coordinating the corporate law reform process.

2.3.3 Co-ordinating Revision of Delegations Co-ordinating revision (upgrading) of CIPRO delegations as needed included the finalisation of the Financial and

Procurement Delegation which was signed off by the DG in July 2008. A delegations register is in a process of being put in place.

2.3.4 Co-ordination Revision of Policies and updating CIPRO Policy Register CIPRO prescribes the revision of policies and the Legal Division coordinates the revision of policies on an annual basis

and is also responsible for the updating of the Policy Register. Finance and Procurement policies were updated for the period under review and policies of other divisions will be finalised in the new financial year.


3 Finance, safety and security services This division’s strategic vision is to effectively develop and provide account- and management support services as well

as financial information that meet the requirements of internal and external clients and customers of CIPRO. The broad spectrum of the division is structured in the following six (6) categories:

3.1 Financial Accounting This area of responsibility includes the effective and active cash management and creditor management which entail

the timeous payment of suppliers. Other functions are effective payroll management, development and maintenance of internal control systems and the preparation of annual financial statements. The latter is reflected in the Financials in this annual report.

Figure 5

3.2 Management Accounting The primary functions in this area are the submission of the National Expenditure to the dti as well as the reports for

National Treasury and the dti on the expenditure. Budget allocations to the respective divisions within CIPRO and the monitoring of the spending, complete and accurate revenue and monthly reconciliations are also the responsibility of this unit.

Figure 6

3.3 supply Chain Management (sCM) Procurement plans had have been developed to improve procurement processes by eliminating non-value adding

activities. This unit is also responsible for the preparation of financial year-end activities including assets verification and the safeguarding thereof. A challenge in this area of responsibility is to ensure sufficient human resource capacity in order to render effective procurement support to the organisation and to update and maintain a valid supplier database.


3.4 safety, security, Facilities Management This unit is primarily responsible for contingency planning and disaster recovery, including business continuity planning.

Contingency, disaster recovery and business continuity plans were developed, role-players were identified and training in this regard commenced in the period under review. The planning for the move to the new building has commenced and 95% of the space planning has been completed, as finalising of staff figures for CIPRO becoming a Commission has delayed the final floor-plan layouts. Facilities-related contracts were secured for the first six months of the new financial year.

Figure 7

3.5 Financial support to Internal- and ex ternal stakeholders The financial support function for internal stakeholders includes effective advice and assistance to all business units

as well as monthly Finance Support Forums. Financial support to external stakeholders entails the management of the account for CIPRO’s income and expenditure to the Auditor-General, National Treasury, Parliament, SCOPA and ultimately to the general public. In addition, the unit attended to the Auditor-General’s requests and facilitated responses to preliminary audit queries.

Figure 8

4 Human Capital A revised organisational structure was approved in the last quarter of 2008. This structure is associated with a process

of addressing current staff, contract worker and temporary worker issues, filling of vacancies and the creation of strategic capacity to implement and sustain the strategic direction. This unit is responsible for CIPRO’s HR Plan, which was approved and submitted to the Auditor-General for auditing. Constraints that influenced the actual performance


were the pending commission vsersus. budget constraints as well as the high vacancy rate of 21% due to the challenges of office space and furniture. Another important function is the management and administration of leave, and the unit managed to address the absenteeism rate which was 7.3% for the year under review. The management of employee benefits was also conducted successfully by the unit, quarterly audits were performed and unqualified audit reports were received.

5 Human Resource Development The focus in this division was specifically directed to impact on staff retention, development and the general wellbeing

of CIPRO’s staff. The review of the performance management system took place and performance management agreements were put in place to be in line with the strategic initiatives and business plan objectives and were effectively managed. Training was a strong focus point to ensure that the necessary training and re-training could be done to ensure efficiency and multi skilling. Specific areas of expertise in the organisation have been identified and equipped with sufficient skills. Three areas for improvement were identified to be in line with the business plan objectives; these areas were Talent and Skills, Diversity Management and Employee Health and Wellness. These areas were managed effectively and details thereof willare be addressed in the HR Oversight Report. Three areas for improvement were identified to be in line with the business plan objectives; these areas were Talent and Skills- Diversity Management and Employee Health and Wellness Programme. These areas were managed effectively and details thereof will be are addressed in the HR Oversight Report. A visual presentation of activities in the Talent and sSkills and Diversity Management is displayed in figure 9 below.

Figure 9

A visual presentation of the activities within the Employee Health and Wellness Programme is displayed in figure 10 below.

Figure 10

Although the measurement of performance in these areas, which is mainly a support and human resource development function, were dif ficult to link to percentages the overall performance in this unit was outstanding.


A visual display of the activities within the Diversity Management area can be seen in figure 11 below.

Figure 11

6 strategic support Division The Strategic Support Division consists of four components: Total Quality Management, Organisational Performance,

Project Management and Governance Administration. (The latter component is in a process of implementation.)

6.1 Total Quality Management (TQM) is an integral focus in all functions in the organisation and the TQM strategy is aligned with CIPRO strategic objectives. Two important requirements were strived for; firstly instilling confidence amongst customers in CIPRO’s ability to deliver the desired service consistently to meet customer needs and expectations and secondly, meeting the organisation’s requirements, both internally and externally, at an optimum cost with efficient use of our available resources (human, materials, technology and information).

6.2 Organisational Performance To strengthen strategic support to be legislatively compliant in terms of strategic support to CIPRO a performance

management framework and reference model was developed and an organisational performance management policy was approved. The implementation of the policy will commence in the first quarter of the 2009/10 financial year and is directed towards the embedding of a performance culture within the organisation. Performance indicators and key performance areas will be developed strengthened and linked to the individual performance development agreements Performance management capability was acquired and performance management awareness was continuously created through communication, feedback and marketing of the endeavors of this unit. A Senior Manager was appointed in the third quarter; the unit will be further capacitated in the new financial year.

6.3 Project Management The revival of the Project Management Office took off in the second quarter of the year under review. A Senior Manager

was appointed in this office and a process to build capacity, cultivate and embed a Project Management culture within CIPRO was initiated. Corrective action was taken to ensure effective project management and the availability of project documentation for the 2009/10 financial year as per methodology requirements. Duplication in project information has been cleaned and alignment of all projects to the strategic objectives has been completed. The project portfolio register has been developed and the portfolio is constantly being monitored.

7 Compliance Audit and Risk A report on organisational risks is included in the Annual Annual Plan Report and the focus areas of this division will be are

briefly addressed. The focus in this area is to reduce the risks, weaknesses, fraud and corruption within the organisation. Continuous feedback of how the risks were reduced or eliminated is given through risk committee meetings and Audit Committee meetings and a recovery plan was implemented for operational issues. Quarterly audits were conducted and reports forwarded to the Audit Committee. Control weaknesses identified were reported to management with identified areas for improvement. Annual review of effectiveness of internal controls was also reported to the audit committee. There was general compliance with Corporate Governance although certain governance committees that were established were not fully functional; this, however, had no effect on the performance of this division.


8 Business Relations, Marketing and Communications (BRMC)

8.1 Customer services The main focus in this area of responsibility is to build and maintain partnerships and focus was placed on decentralised

partnerships. Various Service Level Agreements (SLA’s) with decentralised and other partners were signed during the period under review. Significant efforts have been put into improving customer service through strategic partners, clients and stakeholders. Bilateral meetings were held with various countries regarding agreements and training initiatives. CIPRO is in a process of establishing a national presence in the country by strengthening the its relationships with the dti, and other COTII institutions. These partnerships enabled CIPRO to have national presence in all nine provinces. The decentralisation approach was approved by the DG of the dti and a diagram of the decentralisation partnership context model is illustrated by the figure below.

Figure 12

8.2 Customer services (Marketing) An important focus area of this division is the creating of awareness of CIPRO products and services through various

marketing campaigns. A process of awareness and customer education through the road shows, exhibitions, awareness campaigns and TV- and video-based education will continue to sensitise customers about CIPRO products and how to make use of them utilise it. Existing relationships with stakeholders both international and local will be maintained and additional relations built where needed. These would include the international registry forums and associations CIPRO is part of, organised business and other government structures. The forums offer useful benchmarking opportunities and feedback to be used in ensuring that CIPRO stays on the forefront.

8.3 Internal Communication Another focus area of this division is Internal Communication which takes place through the following mediums:

• Internalmagazine (LISO) –Distributedeveryquarter to increaseawarenessand knowledgeof staff onCIPROdevelopments and to create a culture of participation.

• E-communication-Continuousonadailybasisviae-mailnotifications.


• Generalstaffmeetings.Feedbackfromstaffmembersrequiresspecialattentiontobegiveninformationaboutnewdevelopments and continuous coaching.

• Eventscalendar.Eventscalendarcompiledandcompletedforpastyear.• Mediamonitoring.MonitoringSAwasappointedtomonitorCIPROappearancesinthemedia.Dailyandmonthly

reports submitted.• CIPROwebsitereviewedandcontinuouslyupdated.Severalnoticeswereplacedonthewebsitetoinformcustomers

of CIPRO developments.

9 Information and Communication Technology

This division is responsible for the management of most of the special projects within CIPRO such as the Enterprise Content Management (ECM) and IP on- lLine. ECM is a major endeavour which will enable CIPRO to improve its information and communication services to internal and external customers and to be on the forefront of technology that can be compared to similar organisations worldwide. The duration of the project is 24 months and during the development of the project the biggest challenge for this division is to deal with legacy infrastructure which is dif ficult to administer. Infrastructure stabilisation services are rendered continuously and legacy systems in some areas of CIPRO had been assessed, architected and alternative solutions and technologies examined to determine long-term systems direction for these areas. ICT monitoring tools were enhanced to assist in constant monitoring of both hardware and software to ensure that appropriate action is taken in advance and optimal usage is obtained. By upgrading software and hardware capability and capacity, coupled with the establishment of high-performance external web services ensure that the organisation is able to deliver the needed electronic based services efficiently and roll out other initiatives.

Infrastructure availability has improved significantly in the year under review. Another challenge that the division experienced was the lack of human resource capacity and it had to rely on the services of external consultants, which in its own way contributed to lack of continuity, transfer of knowledge was neglected and it was costly for the organisation. This problem has been overcome and the capacity within ICT has been extended through the appointment of permanent employees in critical vacant positions. See table below:

2007/08 2008/09

Staff Compliment 35 35

Consultants 28 14

Permanent Staff 07 14

Vacant 0 07

Total Cost R23 million R15 million

Figure 13


Actual shows CIPRO’s infrastructure availability which was at an average of 99.9% as opposed to the Target which is at 95.00%. The low availability of the backup server was due to hardware being technologically obsolete. This problem is

being resolved through a tender process to acquire new hardware.

10 PeRFORMAnCe OF PROjeCTs In THe PeRIOD unDeR ReVIeW

The Project Office took the responsibility to align projects with the four strategic imperatives of the organisation and to direct the projects towards accomplishing the objectives of CIPRO.

10.1 strategic objective 1

Projects registered which are directed towards strategic objective 1, which is “The Provision of Value-added, Effective and Efficient Service Delivery” are the following: • E-CIPRO;• PerformanceManagementCapability;• PeopleTransformationCapability;• NewOfficeMove;• BusinessIntelligenceCapability;• CRMCapability;and• StableICTCapabilityDetail of individual performance on the abovementioned projects is indicated in figure 14:

Figure 14

10.2 strategic objectives 2 “ CIPRO as a Commission” is the only project directed toward, which is “To Implement New Relevant Legislative

Changes”. was “CIPRO as a Commission”. However, this project was not commissioned for implementation in 2008/9 financial year and the approved allocation for this project is 2009/10 – 2011/12 MTRERF, due to legislation coming into effect in financial years to come.

10.3 strategic objective 3 Projects in the category of “Establishing and Entrenching Enterprise Governance”, were classified under the “Institutional

Transformation” leg of the CTP. These projects are the following: • EnterpriseSecurityCapability; • RiskManagementCapability;• ChangeManagementCapability; • EnterpriseArchitectureCapability;• BusinessContinuityandDisasterRecovery; • TotalQualityManagement;• ComplianceManagement;and • CorporateGovernanceDetail of individual project performance against is illustrated in figure 15 below.


Figure 15

10.4 Strategic objective 4 Projects to “Establish and Ensure Broad Geographical Access to CIPRO Services” (strategic objective 4), didn’t

progress as anticipated, but are a priority in the new financial year. Projects referred to in this category are the following:• Decentralisation; • PanAfricanIPOffice;• NationalIPStrategy;and • IPOnline. Detail of individual project performance against illustrated in figure 16 below.

Figure 16

11 Conclusion

Detail information on the performance of each of the core business units as well as the support and other functions can be seen in Annexure 1, which depicts the programme performance report for the reporting period.


FINANCIALS

24

Annual Financial statements for the year ended 31 March 2009

CIPRO Annual Report 2008/09

AnnuAl FInAnCIAl sTATeMenTs

for the year ended 31 March 2009

COnTenTs PAGeAccounting Officer’s responsibility for the Annual Financial Statements 25

Report of the Accounting Officer 26

Report of the Audit Committee 33

Auditor-General's Report 35

Income Statement 42

Statement of Changes in Equity 42

Cash Flow Statement 43

Accounting Policies 44

Notes to the Annual Financial Statements 57

Business address: 77 Meintjies StreetSunnysidePretoria0002

Postal address:PO Box 429Pretoria0001

25



Accounting Officer’s Responsibility for the Annual Financial statementsfor the year ended 31 March 2009

The financial statements for the 2008/09 financial year are prepared in accordance with South African Statements of Generally Accepted Accounting Practice (SA GAAP) and incorporate disclosure in line with the accounting philosophy of the entity and the requirements of the Public Finance Management Act 1999 (Act no 1 of 1999). The financial statements are based on appropriate accounting policies consistently applied and supported by reasonable and prudent judgments and estimates.

The accounting officer is responsible for the preparation and integrity of the financial statements and related information included in the Annual Report. In order for the accounting officer to discharge these responsibilities, as well as those bestowed on him in terms of the Public Finance Management Act and other applicable legislation, he has developed, and maintains, a system of internal controls.

The internal controls include a risk-based system approach of internal accounting and administrative controls designed to provide reasonable, but not absolute, assurance that assets are safeguarded and transactions executed and recorded in accordance with generally accepted business practices, as well as the entity’s policies and procedures. Trained and skilled personnel with an appropriate segregation of duties implement these controls. Monitoring of these controls includes a regular review of their operations by the Accounting Officer and independent oversight by an audit committee.The Auditor-General, as external auditor, is responsible for reporting on the financial statements.

The Accounting Officer approved and signed the annual financial statements for the year ended 31 March 2009, as set out on pages 41 to 61.

Mr T. MatonaDirector-General (Accounting Officer: CIPRO)10 September 2009

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RePORT OF THe ACCOunTInG OFFICeR

Financial statements for the year ended 31 March 2009

The financial year ending 31 March 2009 was an extraordinary year for CIPRO in many ways. With sound financial management principles and proper financial controls introduced, CIPRO received an unqualified audit report for the previous two financial years. With the basic financial management controls in place CIPRO in 2008/2009 started to focus on the other institutional transformation imperatives.

These related to:• Structural review and filling of vacancies with the right people with the right skills.• Implementing performance management, both individual and organisational.• Implementing improved internal controls and corporate governance.• Reviewing and improving ICT Infrastructure, stability and bandwidth.• Implementing electronic initiatives to improve access by clients.• Implementation of a quality management system with ISO 9001:2000 certification.• Establishing a customer service culture with specific initiatives.• Preparation for decentralisation of specific functions to ensure availability and accessibility of certain services

nationally.• Implementing skills development programs.• Business continuity (disaster recovery).• Elimination of backlogs and improvement of turnaround times.

The 2008/2009 financial year is also where the global economic slowdown developed into a fully blown economic and development crisis with far reaching consequences for the economic fortunes of South Africa. As South Africa is experiencing the negative impact of the global economic slowdown CIPRO needs to evaluate its position within a changing economic, legislative and institutional environment.

As part of this process CIPRO needs to understand the challenges it faces and to develop strategies and programs to deal with these issues. It becomes increasing clear that an effective response to this crisis requires greater co-operation amongst partners in the public and private sectors. In this regard CIPRO plays a major role and needs to ensure that it provides processes for the creation of companies in line with government’s economic and service delivery mandate in an effective and efficient way.

GOVeRnAnCe RePORT

The underlying principles of corporate governance that CIPRO follows are the values, ethics and commitment of best business practices. CIPRO as a trading entity within the dti reports directly to the Director-General as the Accounting Officer for the organisation.

CIPRO Commit tees

CIPRO has established the following governance committees:

Audit Commit tee

The Audit Committee established on 29 October 2002, is constituted in terms of the PFMA, Treasury regulations and sound corporate governance practices. The main responsibilities of the Audit Committee are set out in its Audit Charter, which is in line with those prescribed in the Treasury Regulations to the PFMA. It plays a key and proactive role in overseeing, monitoring and advising management and internal audit in conducting audits. It further ensures accountability on the part of management as well as internal and external auditors. Additional functions of the Audit Committee are to monitor risk areas, to evaluate internal controls and monitor the implementation of corrective measures by management.

For the 2008/09 financial year the Audit Committee met on the following dates:• 23 May 2008• 29 July 2008

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• 30 October 2008• 10 March 2009

The composition of the Audit Committee for the Financial Year ending 31 March 2009 was as follows:

nAMes OF MeMBeRs ROle nuMBeR OF MeeTInGs MeeTInGs ATTenDeDMr. AC Coombe Chairperson - Independent 4 4

Mr. L Yanta Member - Independent 4 3

Mr. DA Braithwaite Member - Independent 4 4

Mr. T Matona Director General: the dti 4 1

Mr. KW Sendwe Chief Executive Officer: CIPRO 4 2

Risk Management

The purpose of the Risk Management Committee is to review corporate risk management and control processes and to monitor key strategic risks identified in the organisation. The primary role of the Risk Management Committee is to assess and monitor risk management within the organisation. The committee also monitors the implementation of audit recommendations regarding management action to mitigate identified risks.For the 2008/09 financial year the Risk Management Committee met on the following dates:• 15 May 2008• 17 July 2008• 20 October 2008• 24 February 2009

The composition of the Risk Management Committee for the Financial Year ending 31 March 2009 was as follows:

nAMes OF MeMBeRs ROle nuMBeR OF MeeTInGs MeeTInGs ATTenDeDMr L Yanta Chairperson - Independent 4 4

Mr KW Sendwe Chief Executive Officer: CIPRO 4 2

Ms T Nkuna Head: Compliance, Audit and Risk 4 4

Mr ER du Toit Chief Financial Officer 4 3

Mrs M Bernard-Fryer Chief Operating Officer 4 2

Dr M Twum-Darko Chief Information Officer 4 3

ReVIeW OF OPeRATInG ResulTs

During the financial year under review CIPRO made substantial progress in achieving its objectives. Below are some of the highlights for the 2008/2009 financial year:• All the preparations to accede to Madrid Agreements/Protocol for Trademarks are completed. • The Disqualified Directors Register was implemented and is functional.• The decentralisation project is 90% complete and has improved service delivery especially to rural areas.• Implementation of New Co-Operatives Act and the attendant system implementation was completed.• CIPRO Transformation Projects (CTP). A project for the replacement of all the old legacy ICT systems started in 2008/2009

that will ensure that service delivery to clients will be substantially improved. • Obtaining ISO9001: 2000 accreditation from the South African Bureau of Standards.• The recruitment of well qualified and experienced executive and senior management is 70% complete.• Annual returns for Close Corporations (CC’s) were implemented and operational.

Deviation from Accounting standards – Annual Return Revenue

The financial statements for the 2008/09 financial year are prepared in accordance with South African Statements of Generally Accepted Accounting Practice (SA GAAP) except for the recognition of Annual Return revenue on a accrue basis for the reasons as set out below.

The Accounting policy of CIPRO states that: See next page.

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“Revenue on annual returns is recognised on the cash basis due to the nature of the services rendered. Companies liable for paying annual returns are not considered as debtors but are deregistered on failure to pay the due fees.” CIPRO from the inception of Annual Returns accounted for the actual revenue on a cash basis for the following reasons:

Section 173 of the Companies Act provides that all companies must lodge an Annual Return with the Registrar of Companies together with the prescribed fee. It further requires that this return must be lodged every year, by no later than the end on the month, which follows upon the month within which the anniversary of the company’s incorporation occurs. In order to enable outstanding prescribed fees for un-submitted annual returns to be classified as debts owing to CIPRO, a legal claim in respect of those monies needs to be established against the defaulting companies together with the prescribed fee.. This is not possible as the default is not non-payment of the fee but non-submission of the annual return. Section 176 of the Companies Act is a Legislative Mechanism by which the Registrar of Companies may notify defaulting Companies of their failure to comply with the lodgement of annual returns or other documents. CIPRO only has a right to the annual return revenue if it can establish a claim in law in respect thereof. If a claim could be established such a claim should also be enforceable in a court of law. This is not the case with outstanding annual return revenue.

The fee for annual returns is a sui generis type of fee (only example of its kind) and the accounting policy adopted by CIPRO in respect of annual returns, is the only practical and logical policy for the circumstances.

CIPRO cannot determine the rand amount of debtors, as the fees payable by private companies are determined on a sliding scale based on turnover and turnover is not able to be established with any accuracy prior to submission of the annual returns. For public and external companies a flat rate of R4, 500.00.

The accounting treatment of Annual Return Revenue is based on the fact that there is currently no standard within IFRS or South African Statements of Generally Accepted Accounting Practice (SA GAAP) that specifically deals with revenue from non-exchange transactions.

CIPRO has engaged with the office of the Accountant-General, regarding the seeking of an exemption from the SA GAAP accounting standard by CIPRO, as far as its revenue recognition reporting is concerned, due to the nature of the Annual Return fee system.

CIPRO will furthermore be consulting with the office of the Auditor-General on an ongoing basis as regards the methodology being applied by CIPRO as far as debtor management is concerned, in order to properly align its accounting policy and reporting, with the revenue recognition requirements in terms of SA GAAP.

Review of Financial Results

The accounting treatment of annual return revenue is based on the fact that there is currently no standard within IFRS or South African Statements of Generally Accepted Accounting Practice (SA GAAP) that deals with revenue from non-exchange transactions.

CIPRO is entirely self-funded from levies and fees charged for the services it renders to its clients. For the year under review the global economic crisis did not materially impact on the revenue generated and the total income of R316, 1 million exceeded the 2008/2009 revenue budget by R17, 6 million. It is however expected that the economic slowdown will impact on the future income potential. In this regard CIPRO will adjust its business plans in order to ensure sustainability.A graphical presentation of the total financial results is shown below:

29



The overall operating results for the year ending 31 March 2009 were as follows:

DesCRIPTIOn BuDGeT 2008/09 ACTuAl 2008/09 VARIAnCe ACTuAl / BuDGeT

ACTuAl 2007/08

R’MIllIOn R’MIllIOn R’MIllIOn R’MIllIOn

Income

Operating Income 298,4 316,0 17,6 277,7

Other 2,4 4,3 1,9 0,3

Interest 10,0 48,4 38,4 30,0

TOTAL 310,8 368,7 57,9 308,0

ExpenditureOperating expenditure 395,6 227,9 167,7 181,6

Closing surplus (84,8) 140,8 225,6 126,4

TOTAL 310,8 368,7 57,9 308,0

Income:The actual operating income for CIPRO increased by 13, 8% from 2007/08. This can be attributed to the stricter controls instituted for the collection of annual return fees.

The following graph indicates the break down of income per income source:

Analysis of Operating Income (excluding other income such as Interest Received)

InCOMe BuDGeT 2008/09

R’MIllIOn

ACTuAl2008/09

R’MIllIOn

VARIAnCe / BuDGeT2008/09

R’MIllIOn %

ACTuAl2007/08

R’MIllIOn

Share Capital 12,5 16,4 3,9 31,2 12,6

Annual Returns 152,4 166,7 14,3 9,4 138,2

Corporate Information 16,6 21,0 4,4 26,5 16,7

Companies and Close Corporations 74,5 70,9 (3,6) (4,8) 69,9

Intellectual Property 42,4 41,0 (1,4) (3,3) 40,3

Total 298,4 316,0 17,6 5,9 277,7

Analysis of revenue: From the table above it will be noted that the total of all revenue streams exceeded the year to date budget for the reporting period. This can be attributed to the positive reaction by companies in respect of Annual Returns that exceeded the budget with R14, 3 million. Revenue related to Cooperatives is not recorded separately and is included in the total revenue for Companies.

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The impact of the slowdown in the economy impacted on the revenue growth in the last quarter of the reporting period. This is evident in the negative revenue performance of Companies, Close Corporations and Intellectual Property against the budget. It is expected that the impact will deepen during the 2009/2010 financial year. For the 2009/2010 financial year it is however expected that any negative impact from the economic slowdown on Company and Close Corporation registration activities will be mitigated by the positive response to the implementation of annual returns on 1 September 2008 for Close Corporations.

expenditure:The graph below indicates the break down per main expenditure group.

Analysis of Operating expenditure (excluding special initiatives)Employee costs under spent for the financial year under review by R20, 1 million and this is due to a number of vacancies only filled during the last quarter of the financial year. Most of the other operating expenditure categories realised a small savings for the financial year. The biggest under spending is realised against the special initiatives budget.

Special Initiatives • In order to improve service delivery a number of institutional transformation initiatives were approved as part of achieving

the strategic objectives of CIPRO. In this regard a total amount of R420 million was allocated toward these initiatives. • Although the performance against the budget is lower than expected many of the projects are inter-dependant and the

actual expenditure will follow in the 2009/2010 financial year.

From the graph it will be noted that employee cost is the largest expense group and this reflects the nature of the business of CIPRO namely that of a service-orientated organisation. The increase in employee cost for the past two financial years is due to the development of a new organisational structure that is aligned to the strategic objectives, the development of a sound management structure and a commitment to filling of these positions with qualified and skilled persons. It is expected that the employee cost will increase during the next financial year. In terms of the new Companies Act additional regulatory functions will be introduced that will require more human resource capacity.

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InFORMATIOn AnD COMMunICATIOn TeCHnOlOGY (ICT)

strategy

The ICT strategic plan for the MTEF of 2008/09 was the creation of a unique and valuable position involving a dif ferent set of activities. The plan provides unique input into the core strategic direction of CIPRO and interprets the potential for technology to transform the business, drive innovation and spur growth. The plan mapped out the gaps between the organisations business growth and sustainable agenda and its ICT capability. At the same time not becoming “a reactive cost-cutter” but a proactive advocate of how and where the application of ICT can create CIPRO’s business values of tomorrow.

strategic Project: enterprise Content Management (eCM)

A number of projects were approved in terms of the ICT strategy. For the 2008/2009 financial year the focus was on the acquisition and implementation of an Enterprise Content Management (ECM) solution based on Service Oriented Architecture (SOA) principles. The solution is to replace current CIPRO inflexible and non-integrated (legacy) business applications (i.e. Computron, ERMS, Ptolomy and IP Online). These high maintenance cost systems have many gaps and due to their poor architecture, non-normalised database and weak access facilities, CIPRO is hindered in addressing the following challenges:

• The challenge to promote and sustain decisive leadership, create stability, grow revenue and reduce operational cost and embrace the new Companies Act.

• The challenge to improve registration processes i.e. professional, prompt and appropriate service.• e-IP – e-learning for national awareness and education on IP as a means to drive innovation, job creation and reduce

poverty. • The challenge to make registration forms more relevant to the needs of the South African economy and improves data

quality.• The challenge to reach out to more potential CCs to submit annual returns – introduction of “value-add” incentives to

companies to submit annual returns – e.g. value-add loyalty plan.

The following major benefits are to be expected after the complete implementation of the ECM solution:• Online “name availability” search using meaning based computing algorithm.• The use of mobile phones and landlines to transact business with CIPRO.• Online verification and authentication of all accounting agents/officers.• Notification to Directors of companies and cooperatives, and members of CCs of all changes to company information.• A 24 hour, 7 days a week contact centre for CIPRO ensuring round the clock services to our client base.• 24 hour, 7 days a week online registration services for companies and cooperatives. • Online filing of statutory and procedural documents or forms. • Online fee enquiry, payment services and service request status inquiry services. • Non-compliance reports relating to filing, annual returns, reporting, etc. • Significant reduction of company incorporation. • Expectation of over two million concurrent users per second across the world using the CIPRO website. • Access to over 700 million pages of digitised company paper records. • Online access to IP bibliography, abstracts, online access and searches for registered trademarks.

Innovation and integration

CIPRO seeks not only to improve its products and services, but also its business processes, management systems, policies and core business models. To accomplish that, CIPRO will continue to seek to integrate advanced technology using the new ECM solution far deeper into its operations.

eCM Investigation

A tender for the implementation of an Enterprise Content Management system to the value of R153 million was awarded in the period under review. In this regard an amount of R56 million has been spent in the 2008/2009 financial year. Subsequent to the awarding of the tender a number of allegations of irregularities regarding the procurement of the ECM solution was received by CIPRO. Management due to the nature of the allegations requested the Auditor General of SA to conduct an investigation into the procurement of the ECM solution. At the time of finalising the financial statements and audit the investigation was still in process.

32



HuMAn ResOuRCe MAnAGeMenT

The 2008/2009 financial year was characterised by CIPRO making great strides in terms of stabilising its management core by the filling of critical executive and senior management positions. The appointment of senior managers has gone a long way in terms of ensuring the leadership capacity to drive its identified strategic imperatives.

Significant appointments and terminations:The following senior appointments were made in the year under review:• Ms MT Nkuna was appointed Executive Manager: Compliance, Audit and Risk on 14 April 2008.• Mr L Dukwana was appointed Executive Manager: Strategic Support on 1 January 2009.

No senior management resignations occurred in the year under review. CIPRO is currently in the process of redesigning its organisational structure in response to becoming a Commission and fulfilling new functions as specified by the new Companies Act. In this regard, a People Transformation Strategy is actively pursued in order to build the required emotional capital in support of the overall CIPRO Transformation Programme (CTP). This programme delivered substantial results in terms of ensuring that our demographic composition reflects the diversity within the broader South African population; aligning people performance to the organisational strategy. This is in order to manage performance for results; creating a learning organisation through competency development; attracting and retaining critical skills; enhancing employee health and well-being as well as the institutionalisation of CIPRO’s core values.

In the 2009/2010 financial year, the key focus will be on leveraging the positive shif ts that have occurred in terms of our “Best Company To Work For” Survey results and to engage in intensive change management interventions as a critical determinant of organisation transformation. In order to achieve our Human Capital vision of “Excellence in People Transformation and Business Par tnership for a High Per formance CIPRO”, employee involvement becomes crucial in decision-making in order to inspire staff to own the culture, business goals and strategic imperatives of CIPRO.

Mr. T. Matona Director-General (Accounting Officer: CIPRO)10 September 2009

33



RePORT OF THe AuDIT COMMITTee

for the year ended 31 March 2009

We present our report for the year ended 31 March 2009.

AuDIT COMMITTee MeMBeRs AnD ATTenDAnCe

The Audit Committee, consisting of the members listed below, convened four times during the year under review, in terms of its approved terms of reference. There were no changes to the composition of the Audit Committee during the year under review.

name of Member number of meetings at tended

Independent non-executive MembersMr. A C Coombe (Chairperson) 4 Mr L Yanta 3 Mr. D A Braithwaite 4

executive Members – ex of ficio

Mr. T Matona (Director-General) 1Mr KW Sendwe (Chief Executive Officer) 2 The Director–General has ensured adequate representation on his behalf for meetings that he could not attend, due to urgent requests from the Minister.

AuDIT COMMITTee ResPOnsIBIlITY

The Audit Committee reports that it has complied with its responsibilities arising from section 38(1)(a) of the PFMA and Treasury Regulations 3.1.13. The Audit Committee also reports that it has appropriate terms of reference in the form of its Audit Committee charter, has regulated its affairs in compliance with this charter and has discharged all its responsibilities as contained therein.

eFFeCTIVeness OF InTeRnAl COnTROl

The systems of internal control are designed to provide cost effective assurance that assets are safeguarded and that liabilities and working capital are efficiently managed.

From the various reports of the Auditor-General of South Africa and the Co-Sourced Internal Auditors, the Audit Committee noted that no significant or material non-compliance with prescribed policies and procedures have been reported. In line with the PFMA, Internal Audit provides the Audit Committee and Management with assurance that the internal controls are appropriate and effective. This is achieved by means of an appropriate quarterly tracking process, as well as the identification of corrective actions and suggested enhancements to the controls and processes. During the forthcoming year, the Audit Committee will monitor instances of control weakness identified during the financial year ended 31 March 2009.

A separate Risk Management Committee manages and monitors the assessment and control of risk on a prioritized basis throughout the organisation. The Internal Auditors use this risk control framework to prepare their audit coverage plans and to undertake audit work in the higher risk areas identified.

34



QuAlITY OF MAnAGeMenT RePORTs

The Audit Committee is satisfied with the content and quality of the quarterly reports as prepared and issued by Management during the year under review in terms of the PFMA.

eVAluATIOn OF FInAnCIAl sTATeMenTs

The Audit Committee has:

• Reviewed and discussed with Management the audited annual financial statements to be included in the annual report;

• Reviewed the Auditor-General of South Africa’s management letter and Management’s response thereto;• Reviewed the appropriateness of accounting policies and practices;• Reviewed significant adjustments resulting from the annual audit.

The Audit Committee concurs with and accepts the audit opinion of the Auditor-General of South Africa on the annual financial statements and recommends that the audited annual financial statements, read together with the report of the Auditor-General of South Africa, be accepted.

A C CoombeChairperson of the Audit Committee10 September 2009

35



RePORT OF THe AuDITOR-GeneRAl TO PARlIAMenT On THe FInAnCIAl sTATeMenTs AnD PeRFORMAnCe InFORMATIOn OF THe COMPAnIes AnD InTelleCTuAl PROPeRTY ReGIsTRATIOn OFFICe FOR THe YeAR enDeD 31 MARCH 2009

RePORT On THe FInAnCIAl sTATeMenTs

Introduction1. I have audited the accompanying financial statements of the Companies and Intellectual Property Registration Office

(CIPRO) which comprise the balance sheet as at 31 March 2009, and income statement, the statement of changes in equity and the cash flow statement for the year then ended, and a summary of significant accounting policies and other explanatory notes, as set out on pages 41 to 61.

The accounting officer’s responsibility for the financial statements2. The accounting officer is responsible for the preparation and fair presentation of these financial statements in accordance

with the South African Statements of Generally Accepted Accounting Practice (SA Statements of GAAP) and in the manner required by the Public Finance Management Act, 1999 (Act No. 1 of 1999) (PFMA) and for such internal control as the accounting officer determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

The Auditor-General’s responsibility3. As required by section 188 of the Constitution of the Republic of South Africa, 1996 read with section 4 of the Public Audit

Act, 2004 (Act No. 25 of 2004) (PAA), my responsibility is to express an opinion on these financial statements based on my audit.

4. I conducted my audit in accordance with the International Standards on Auditing read with General Notice 616 of 2008, issued in Government Gazet te No. 31057 of 15 May 2008. Those standards require that I comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement.

5. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements.

6. I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my audit opinion.

Basis for qualified opinionRevenue

7. Section 173 of the Companies Act requires companies to lodge their annual returns to CIPRO within one month of the company year end together with the prescribed fee. Furthermore, section 176 of the Companies Act makes provision for CIPRO to enforce companies to comply with the provisions of the Act. CIPRO’s accounting policy of recognising revenue from annual returns on a cash basis is not consistent with the substance of the transaction and the accrual principle determined in the framework of SA Statements of GAAP. CIPRO has only recognised revenue for those companies who submitted their annual returns during the annual year and not for all companies who were liable to lodge a return. Consequently revenue, accounts receivable, accumulated surplus and the corresponding figures are understated. I was not able to quantify the understatement, due to the company database of CIPRO not being completely updated with information on companies that should have been de-registered as well as the annual return revenue system not being able to operate as a debtor’s management system.

36



Opinion8. In my opinion, except for the effects of the matter described in the Basis for qualified opinion paragraph, the financial

statements present fairly, in all material respects, the financial position of CIPRO as at 31 March 2009 and its financial performance and its cash flows for the year then ended, in accordance with the South African Statements of Generally Accepted Accounting Practice (SA Statements of GAAP) and in the manner required by the PFMA.

emphasis of matterI draw attention to the following matter on which I do not express a qualified opinion:

Restatement of corresponding figures9. As disclosed in note 6 to the financial statements, the corresponding figures for 31 March 2008 have been restated as a

result of an error discovered during the year ended 31 March 2009 in the financial statements of CIPRO at, and for the year ended, 31 March 2008.

Other mattersI draw attention to the following matters that relate to my responsibilities in the audit of the financial statements:

Governance framework10. The governance principles that impact the auditor’s opinion on the financial statements are related to the responsibilities

and practices exercised by the accounting officer and executive management and are reflected in the internal control deficiencies and key governance responsibilities addressed below:

Internal control deficiencies11. Section 38(1)(a)(i) of the PFMA states that the accounting officer must ensure that the trading entity has and maintains

effective, efficient and transparent systems of financial and risk management and internal control. The table below depicts the root cause that gave rise to the deficiencies in the system of internal control, which led to the qualified opinion. The root causes are categorised according to the five components of an effective system of internal control. (The number listed per component can be followed with the legend below the table.) In some instances deficiencies exist in more than one internal control component.

PAR. nO. BAsIs FOR QuAlIFIeD OPInIOn Ce RA CA IC M

7 Revenue 6

12. CIPRO’s accounting policy of recognising revenue from annual returns on a cash basis is not consistent with the substance of the transactions and the accrual principle determined in the framework of SA Statements of GAAP.

leGenD

Ce = Control environment

The organisational structure does not address areas of responsibility and lines of reporting to support effective control over financial reporting.

1

Management and staff are not assigned appropriate levels of authority and responsibility to facilitate control over financial reporting.

2

Human resource policies do not facilitate effective recruitment and training, disciplining and supervision of personnel.

3

Integrity and ethical values have not been developed and are not understood to set the standard for financial reporting.

4

The accounting officer does not exercise oversight responsibility over financial reporting and internal control. 5

Management’s philosophy and operating style do not promote effective control over financial reporting. 6

The entity does not have individuals competent in financial reporting and related matters. 7

RA = Risk assessment

Management has not specified financial reporting objectives to enable the identification of risks to reliable financial reporting.

1

The entity does not identify risks to the achievement of financial reporting objectives. 2

The entity does not analyse the likelihood and impact of the risks identified. 3

37



leGenD

The entity does not determine a risk strategy/action plan to manage identified risks. 4

The potential for material misstatement due to fraud is not considered. 5

CA = Control activities

There is inadequate segregation of duties to prevent fraudulent data and asset misappropriation. 1

General information technology controls have not been designed to maintain the integrity of the information system and the security of the data.

2

Manual or automated controls are not designed to ensure that the transactions have occurred, are authorised, and are completely and accurately processed.

3

Actions are not taken to address risks to the achievement of financial reporting objectives. 4

Control activities are not selected and developed to mitigate risks over financial reporting. 5

Policies and procedures related to financial reporting are not established and communicated. 6

Realistic targets are not set for financial performance measures, which are in turn not linked to an effective reward system.

7

IC = Information and communication

Pertinent information is not identified and captured in a form and time frame to support financial reporting. 1

Information required to implement internal control is not available to personnel to enable internal control responsibilities.

2

Communications do not enable and support the understanding and execution of internal control processes and responsibilities by personnel.

3

M = Monitoring

Ongoing monitoring and supervision are not undertaken to enable an assessment of the effectiveness of internal control over financial reporting.

1

Neither reviews by internal audit or the audit committee nor self -assessments are evident. 2

Internal control deficiencies are not identified and communicated in a timely manner to allow for corrective action to be taken.

3

Key governance responsibilities13. The PFMA tasks the accounting officer with a number of responsibilities concerning financial and risk management and

internal control. Fundamental to achieving this is the implementation of key governance responsibilities, which I have assessed as follows:

nO. MATTeR Y n

Clear trail of supporting documentation that is easily available and provided in a timely manner

1. No significant dif ficulties were experienced during the audit concerning delays or the availability of requested information.

√

Quality of financial statements and related management information

2. The financial statements were not subject to any material amendments resulting from the audit. √

3. The annual report was submitted for consideration prior to the tabling of the auditor’s report. √

Timelines of financial statements and management information

4. The annual financial statements were submitted for auditing as per the legislated deadlines section 40 of the PFMA.

√

Availability of key officials during audit

5. Key officials were available throughout the audit process. √

Development and compliance with risk management, effective internal control and governance practices

6. Audit committee

•Thetradingentityhadanauditcommitteeinoperationthroughoutthefinancialyear. √

•Theauditcommitteeoperatesinaccordancewithapproved,writtentermsofreference. √

•Theauditcommitteesubstantiallyfulfilleditsresponsibilitiesfortheyear,assetoutinsection77of the PFMA and Treasury Regulation 3.1.10.

√

7. Internal audit

•CIPROhadaninternalauditfunctioninoperationthroughoutthefinancialyear. √

38



nO. MATTeR Y n

•Theinternalauditfunctionoperatesintermsofanapprovedinternalauditplan. √

• The internal audit function substantially fulfilled its responsibilities for the year, as set out inTreasury Regulation 3.2

√

8. There are no significant deficiencies in the design and implementation of internal control in respect of financial and risk management.

√

9. There are no significant deficiencies in the design and implementation of internal control in respect of compliance with applicable laws and regulations.

√

10. The information systems were appropriate to facilitate the preparation of the financial statements. √

11. A risk assessment was conducted on a regular basis and a risk management strategy, which includes a fraud prevention plan, is documented and used as set out in Treasury Regulation 3.2.

√

12. Powers and duties have been assigned, as set out in section 44 of the PFMA. √

Follow-up of audit findings

13. The prior year audit findings have been substantially addressed. √

Issues relating to the reporting of performance information

14. The information systems were appropriate to facilitate the preparation of a performance report that is accurate and complete.

√

15. Adequate control processes and procedures are designed and implemented to ensure the accuracy and completeness of reported performance information.

√

16. A strategic plan was prepared and approved for the financial year under review for purposes of monitoring the performance in relation to the budget and delivery by CIPRO against its mandate, predetermined objectives, outputs, indicators and targets (Treasury Regulation 5.1, 5.2 and 6.1)

√

17. There is a functioning performance management system and performance bonuses are only paid after proper assessment and approval by those charged with governance.

√

14. Controls implemented by management were not effective to ensure ongoing monitoring and supervision to ensure full compliance to finance and performance management reporting.

Investigations15. An investigation was being conducted into the procurement of the Enterprise Content Management (ECM) system. The

investigation aims to establish whether any irregularities existed during the awarding of the contract. The investigation was still ongoing at the reporting date.

16. A special investigation was being conducted to establish whether the controls relating to monitoring of compliance and performance for various contracts were adequate. The investigation was finalised in the year under review and a report was issued to management, which contained various recommendations for CIPRO to consider and implement.

17. An investigation was conducted to probe allegations of irregularities in the registration of entities. Other internal investigations were also conducted based on incidents reported by CIPRO clients through the national anti-corruption hotline. The investigations focused on transactions processed by certain CIPRO officials pertaining to the registration of entities. The preliminary investigation has resulted in five officials within CIPRO being suspended.

RePORT On OTHeR leGAl AnD ReGulATORY ReQuIReMenTsReport on performance information

18. I have reviewed the performance information as set out on pages 78 to 161.

The accounting of ficer’s responsibility for the performance information19. The accounting officer has additional responsibilities as required by section 40(3)(a) of the PFMA to ensure that the annual

report and audited financial statements fairly present the performance against predetermined objectives of the trading entity.

The Auditor-General’s responsibility20. I conducted my engagement in accordance with section 13 of the PAA read with General Notice 616 of 2008, issued in

Government Gazet te No. 31057 of 15 May 2008.

39



21. In terms of the foregoing my engagement included performing procedures of an audit nature to obtain sufficient appropriate evidence about the performance information and related systems, processes and procedures. The procedures selected depend on the auditor’s judgement.

22. I believe that the evidence I have obtained is sufficient and appropriate to provide a basis for the findings reported below.

Findings on performance informationnon-compliance with regulatory requirementsApproval of strategic plan by the relevant executive authority

23. The executive authority of CIPRO did not approve the strategic plan submitted by the accounting officer, as required by Treasury Regulation 5.1.1.

Content of strategic plan24. The strategic plan of CIPRO did not include the measurable objectives, expected outcomes, programme outputs, indicators

(measures) and targets as required by Treasury Regulation 5.2.3(d).

usefulness and reliability of reported performance information25. The following criteria were used to assess the usefulness and reliability of the information on the entity’s performance with

respect to the objectives in its business plan:• Consistency:Hastheentityreportedonitsperformancewithregardtoitsobjectives,indicatorsandtargetsinits

approved business plan? • Relevance:Istheperformanceinformationasreflectedintheindicatorsandtargetsclearlylinkedtothepredetermined

objectives and mandate. Is this specific and measurable, and is the time period or deadline for delivery specified?• Reliability:Canthereportedperformanceinformationbetracedbacktothesourcedataordocumentationandisthe

reported performance information accurate and complete in relation to the source data or documentation?

The following audit findings relate to the above criteria:

Reported performance information not relevant26. The following targets and/or measures included in the performance information were not:

• specificinclearlyidentifyingthenatureandtherequiredlevelofperformance• measurableinidentifyingtherequiredperformance• timeboundinspecifyingthetimeperiodordeadlinefordelivery

ACTIVITY TARGeTeD OuTPuTPeRFORMAnCe InDICATORs

QuARTeRlY MIlesTOnes/TARGeTs

Copyright in collecting societies

Efficient administration of the process and volumes of applications

Reports on assessment for compliance.

Projection for the year cannot be quantified due to nature of the service rendered.

Participation in stakeholder forums with professional bodies

Address division specific issues obtained from feedback

Feedback from stakeholders in forums.

Continuous (Quarterly).

Administration of Active Production filing.

Production filing actively administered.

Production filing administered according to the SLA.

Continuous.

Cooperate with CCRD - input to corporate law reform.

Law reform aligned with business realities of CIPRO.

Finalization of draft companies bill (coordinated by CCRD).

Define e-CIPRO

Consolidation Approach E-CIPRO Consolidation Approach.

No measure is included in the business plan

E-CIPRO Consolidation Approach [Q3 07/08].

40



ACTIVITY TARGeTeD OuTPuTPeRFORMAnCe InDICATORs

QuARTeRlY MIlesTOnes/TARGeTs

Define Consolidated e-CIPRO ProgrammeDocumentation.

Consolidated e-CIPRO Programme documentation.


Consolidated e-CIPRO Programme Documentation [Q1 08/09].

Launch e-CIPRO Project. Launched e-CIPRO Project.


Launched e-CIPRO Project [Q2 08/09].

Execute e-CIPRO Projects.

E-CIPRO Project Deliverables.


E-CIPRO Project Deliverables.

Approve e-CIPRO Deliverables.

E-CIPRO Project Deliverables/ (approve).


E-CIPRO Project Deliverables/ (approved).

Close e-CIPRO Project. New e-CIPRO Capability & Capacity.


New e-CIPRO Capability & Capacity.

Handover to Operations Fully Operational e-CIPRO.


Fully Operational e-CIPRO.

Execute e-CIPRO Processes.

E-CIPRO Process Outputs.


E-CIPRO Process Outputs.

Appreciation27. The assistance rendered by the staff of CIPRO during the audit is sincerely appreciated.

Pretoria10 September 2009

41



Balance sheet as at 31 March 2009

2009 R

2008 R

nOTe ResTATeD

Assets

Non-current assets 76 641 694 24 948 553Property, plant and equipment 4 9 771 552 14 991 570

Intangible assets 5 66 870 142 9 956 983

Current assets 524 466 910 375 979 320Inventories 7 578 587 743 506

Trade and other receivables 8 4 309 174 5 441 896

Cash and cash equivalents 9 519 579 149 369 793 918

Total assets 601 108 604 400 927 873

Equity and liabilities

Equity 484 601 514 343 715 422Capitalisation reserve 10 4 562 148 4 562 148

Retained earnings 24.2 480 039 366 339 153 274

Non Current liabilities 699 656 -Finance lease liability 4.2 699 656 -

Current liabilities 115 807 434 57 212 451Current portion of financial lease liability 4.2 489 852 -

Provisions 11 9 936 059 8 524 194

Trade and other payables 12 105 381 523 48 688 257

Total equity and liabilities 601 108 604 400 927 873

42



Income statement for the year ended 31 March 2009

2009 2008

nOTe R R

Revenue 13 316 062 578 277 718 219Other operating income 14 4 364 608 334 312

Total income from operations 320 427 186 278 052 531

Total operating expenditure (227 926 563) (181 627 858) Audit fees 18 (6 150 510) (5 083 992)

Advertising cost (8 965 998) (3 344 433)

Bank charges (4 031 332) (4 714 100)

Communication and postage fees (3 037 244) (1 868 221)

Consulting and professional fees 15 (33 088 873) (35 280 345)

Depreciation and amortisation 16 (13 107 213) (7 020 087)

Employee costs 17 (87 253 433) (71 113 286)

Finance costs (81 502) (70 113)

Internet and network cost (4 440 600) (7 155 704)

Maintenance and repair (1 995 493) (475 387)

Operating leases 18 (16 234 664) (17 905 821)

Publications, printing and stationery 18 (16 852 350) (11 864 177)

Temporary administrative support staff (8 983 757) (2 974 682)

Travelling and subsistence (6 329 746) (3 085 623)

Other operating expenses (17 373 848) (9 671 887)

Surplus from operations 22 92 500 623 96 424 673Finance income 20 48 385 469 30 011 194

Net surplus for the year 24.2 140 886 092 126 435 867

statement of Changes in equity

CAPITAlIsATIOn ReseRVe

ReTAIneD eARnInGs

TOTAl

nOTe R R R

Balance at 1 April 2007 4 562 148 206 728 197 211 290 345Net surplus for the year - 126 435 867 126 435 867

Prior year adjustment 6 - 5 989 210 5 989 210

Balance at 31 March 2008 4 562 148 339 153 274 343 715 422

Net surplus for the year - 140 886 092 140 886 092

Balance at 31 March 2009 4 562 148 480 039 366 484 601 514

43



Cash Flow statement for the year ended 31 March 2009

2009 2008

nOTe R R

Cash flows from operating activities 213 921 471 146 465 669Cash generated from operations 22 165 617 504 116 524 588

Finance income 20 48 385 469 30 011 194

Finance cost (81 502) (70 113)

Cash flows from investing activities (64 835 896) (16 666 473)Acquisition of property, plant and equipment 4 (2 309 054) (7 804 531)

Proceeds on disposal of property, plant and equipment 4 2 300 -

Acquisition of intangible assets 5 (62 529 142) (8 861 942)

Cash flows from financing activities 699 656 -Increase in finance lease liability 2 699 656 -

Net increase in cash and cash equivalents 149 785 231 129 799 196Cash and cash equivalents at beginning of year 369 793 918 239 994 722

Cash and cash equivalents at end of year 9 519 579 149 369 793 918

44



notes to the Annual Financial statements

1 Accounting policies

1.1 Principal accounting policy The principal accounting policy and the disclosures made in the financial statements conform to South African

Statements of Generally Accepted Accounting Practice (SA GAAP). These accounting policies are consistent with those of prior years except for the change set out in note 3 – Changes in Accounting Policy.

1.2 Basis of preparation The financial statements are prepared on the historical cost basis. The presentation currency of the financial statements

is South African Rand and figures are rounded to the closest Rand. The financial statements are prepared on a going concern basis.

1.3 Property, plant and equipment Property, plant and equipment are stated at historical cost less accumulated depreciation and any accumulated

impairment losses. Where parts of an item of property, plant and equipment have different useful lives, they are accounted for as separate items of property, plant and equipment. Depreciation is provided on the straight-line basis, over the estimated useful lives of assets on the following basis:

nuMBeR OF YeARsComputer Equipment 3

Office Furniture and other Equipment 5

The assets’ residual values and useful lives are reviewed and adjusted where appropriate at each balance sheet date. Where appropriate expected residual values are taken into account in determining the depreciable values of the assets. An asset’s carrying amount is written down immediately to its recoverable amount if the asset’s carrying amount is greater than its estimated recoverable amount.

The gain or loss arising on the disposal of an asset is determined as the dif ference between sale proceeds and the carrying amount of the asset and is recognised in the income statement in the year in which it occurs. Maintenance and repairs, which neither materially add to the value of the assets nor appreciably prolong their useful lives, are recognised in the income statement in the year incurred.

1.4 Intangible assets Intangible assets represent directly attributable costs associated with the acquisition, development and installation

of software systems, computer software and licences. Software, which is not an integral part of related computer hardware, is classified as intangible assets. Capitalised computer software, licence and development expenditure is stated at cost less accumulated amortisation and any impairment losses.

Amortisation is charged to the income statement on a straight-line basis over the estimated useful lives of intangible assets, which has been set at three years. The difference between the net disposal proceeds and the carrying amount of an intangible asset is the gain or loss on disposal of that asset. These gains and losses are recognised in the income statement in the year in which they occur.

1.5 Impairment The carrying amounts of all assets are reviewed at each balance sheet date to determine whether there is any indication

of impairment. If any such indication exists, the recoverable amount is estimated as the higher of net selling price and value in use. In assessing value in use, the expected future cash flows from the asset are discounted to their present value using a discount rate that reflects current market assessments of the time value of money and the risks specific to the asset. An impairment loss is recognised in the income statement whenever the carrying amount of an asset exceeds its recoverable amount.

For an asset that does not generate cash inflows largely independent of those from other assets, the recoverable amount is determined for the cash-generating unit to which the asset belongs. An impairment loss is recognised in the income statement whenever the carrying amount of the cash-generating unit exceeds its recoverable amount. A previously recognised impairment loss is reversed if there has been a change in the estimates used to determine the recoverable amount, however, not to an amount higher than the carrying amount that would have been determined (net of depreciation) had no impairment been recognised in prior years.

45



1.6 leases Finance leases Leases are classified as finance leases where the terms of the lease transfer substantially all the risks and rewards of

ownership to the lessee. Assets held under finance leases are capitalised as property, plant and equipment at their cash equivalent cost. The corresponding liability is included in the balance sheet as a finance lease obligation. The cash equivalent cost is the lower of the fair value of the asset and the present value of the minimum lease payments at inception of the lease. Lease payments are apportioned between finance charges and reduction of the lease obligation so as to achieve a constant rate of interest on the remaining balance of the liability.

Operating leases Leases where the lessor retains the risks and rewards of ownership of the underlying asset are classified as operating

leases. Payments made under operating leases are charged against income on a straight-line basis over the period of the lease. Rentals in respect of operating leases with fixed escalations are recognised as an expense on a straight-line basis over the term of the lease so as to account for the time pattern of the lessee’s benefit.

1.7 Inventories Inventories comprise stationery and consumables and are stated at the lower of cost and net realisable value. Cost is

based on the weighted average principle and includes expenditure incurred in acquiring the inventories and bringing them to their existing location and condition. Obsolete, redundant, damaged and slow-moving inventory is provided for in the income statement.

1.8 Financial instruments Non-derivative financial instruments comprise investments, trade and other receivables, cash and cash equivalents,

loans and borrowings, and trade and other payables. Classification depends on the purpose for which the financial instruments were obtained/incurred and takes place at initial recognition. Non-derivative financial instruments are recognised initially at fair value plus, for instruments not at fair value through profit or loss, any directly attributable transaction costs, except as described below.

A financial instrument is recognised if the entity becomes a party to the contractual provisions of the instrument. Financial assets are derecognised if the entity’s contractual rights to the cash flows from the financial assets expire or if the entity transfers the financial asset to another party without retaining control or substantially all risks and rewards of the asset. Financial liabilities are derecognised if the entity’s obligations specified in the contract expire or are discharged or cancelled.

Financial instruments are subsequently measured as follows:

Loans and receivables Trade and other receivables originated by the entity are stated at cost less provision for doubtful debts. Provision is

made when there is objective evidence that CIPRO will not be able to collect the debts. Bad debts are written off when identified. Subsequent recoveries of amounts previously written off are credited against the operating expenses in the Income Statement.

Cash and cash equivalents Cash and cash equivalents comprise cash at bank, cash on hand and deposits on call, net of any bank overdrafts,

all of which are available for use by the entity unless otherwise stated. For purpose of the cash flow statement, cash equivalents consist of cash and cash equivalents as defined. Cash and cash equivalents are recognised at cost, which equates to their fair value.

Trade and other payables Trade payables, which are normally settled within 30 days from receipt of invoice, are recognised and carried at original

invoice amount. Trade and other payables are stated at their nominal values.

Investments Investments are initially recorded at cost and subsequently carried at amortised cost. Any subsequent impairment is

included in the determination of other net income.

Derecognition of financial assets and liabilities Financial assets Financial assets are derecognised when the right to receive cash flows from the asset have expired or have been

transferred and the company has transferred substantially all risks and rewards of ownership.

46



Financial liabilities A financial liability is derecognised when the obligation under the liability is discharged, cancelled or expires.

1.9 Revenue recognition Income Revenue represents fees for services rendered and is recognised on registration of the application for South African

registrations and other services, and on transferring of the application files abroad for international registrations. Advance payments on debtor accounts are only recognised on the rendering of services.

Revenue on annual returns is recognised on the cash basis due to the nature of the services rendered. Companies liable for paying annual returns are not considered as debtors, but are deregistered on failure to pay the due fees.

Unallocated income Deposits, which are not allocated to an agent code within 36 months of receipt, are recognised as revenue. If subsequent

evidence is obtained, the revenue is derecognised.

Deferred income Advance payments, that have been allocated to an agent code but have not been utilised for a period of 36 months

from receipt, are recognised as revenue. If subsequent claims are made, the revenue is derecognised. 1.10 Finance income Finance income comprises interest income on funds invested, gains on the disposal of financial assets and changes

in the fair value of financial assets at fair value through profit or loss. Finance income is recognised as it accrues, using the effective interest method.

1.11 Finance cost Finance expenses comprise interest expense on borrowings, changes in fair value of financial assets at fair value

through profit or loss and impairment losses recognised on financial assets. All borrowing costs are recognised in profit or loss using the effective interest method.

1.12 Provisions Provisions are recognised when the entity has a present legal or constructive obligation as a result of past events, for

which it is probable that an outflow of economic benefits will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation. Where the effect of discounting to present value is material, provisions are adjusted to reflect the time value of money, and where appropriate, the risk specific to the liability.

1.13 employee benefits Post-employment benefits

Retirement The entity provides a defined contributions plan for the benefit of its employees. The contribution from employees and

the entity are paid into the Government Employees’ Pension Fund. The entity’s contributions to the Fund are charged to the income statement in the year to which they relate.

The entity is not liable for any deficits due to the dif ference between the present value of the benefit obligations and the fair value of the assets managed by the Government Employees’ Pension Fund. Any potential liabilities are disclosed in the financial statements of the National Revenue Fund and not in the financial statements of CIPRO.

47



Medical No contributions are made by the entity to the medical aid of retired employees.

Short and long-term benefits The cost of all short-term employee benefits, such as salaries, bonuses, housing allowances, medical and other

contributions is recognised during the period in which the employee renders the related service and is not discounted. The vesting portion of long-term benefits is recognised and provided for at balance sheet date, based on current salary rates.

Termination benefits Termination benefits are payable whenever an employee’s employment is terminated before the normal retirement

date or whenever an employee accepts voluntary redundancy in exchange for these benefits. The entity recognises termination benefits when it is demonstrably committed to either terminate the employment of current employees according to a detailed formal plan without the possibility of withdrawal or to provide termination benefits as a result of an offer made to encourage voluntary redundancy. If the benefit falls due more than 12 months after balance sheet date, it is discounted to present value.

1.14 Critical accounting estimates and judgments Management makes estimates and assumptions concerning the future in applying its accounting policies. The resulting

accounting estimates may, by definition, not equal the related actual results. The estimates and assumptions that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities are detailed in the notes to the financial statements where applicable. Management continually evaluates estimates and judgments based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Details of management accounting estimates and judgements are disclosed under the relevant notes.

2 Other information

2.1 Public sector practices and policies 2.1.1 Related party transactions The entity operates as a trading entity of the dti within the South African Government environment. In line with prevailing

government practices the entity is not entitled to accrue for certain of its revenue. On the other hand, it is also not obligated to pay for certain expenditure. The income and expenditure not recorded in the entity’s income statement is, for disclosure purposes only, as follows:

Income CIPRO services are rendered free of charge to other government entities. The total amount for such services cannot be

quantified as no process has been introduced to record such transactions. Expenditure Included in the total rental cost for Block F at the dti Campus is cost related to the utilisation of the call centre facilities

of the dti. The total value for such services cannot be quantified as no process has been introduced to record such transactions.

All transactions and balances with national departments of Government and state-controlled entities are regarded as

related party transactions. Transactions with such entities are at arm’s length and on normal commercial terms. The above services are classified as related party transactions. The following transactions and balances were recorded relating to transactions with related parties as defined.

48



Summary of related party transactions as required in terms of IAS 24 (AC 126)

nAMe RelATIOnsHIP nATuRe OF TRAnsAC-

TIOn

TRAnsAC-TIOns2009

R

BAlAnCe Due AT 31

MARCH 2009R

TRAnsAC-TIOns2008

R

BAlAnCe Due AT 31

MARCH 2008R

Department of Agriculture

Service provider

Salary claim - - 12 284 -

Department of Arts and Culture

Service Provider

Salary claim 28 343 - - -

Department of Environmental Affairs and Tourism

Service Provider


Department of Justice Service provider

Legal services 80 838 - 63 367 -

Department of Public Works

Service provider

Repairs to building

- - 19 566 -

Department of Science and Technology

Service provider

Salary claim 522 - - -

Department of Social Development

Service provider


Department of Trade and Industry

Parent depart-ment

Lease of building

and other operating

expenditure

8 459 031 270 452 8 366 079 41 932

Government Employee Medical Scheme

Medical fund Medical fund contribution

4 147 341 425 183 3 350 453 -

Government Employee Pension Fund

Pension fund Pension fund contribution

7 566 607 137 822 6 354 944 -

Government Printing Works

Service provider

Printing fees 8 914 488 11 254 8 553 172 269 304

Human Science Research Council

Service provider

Customer care survey

- - 793 326 -

SABS Commercial (Pty)Ltd

Service provider

ISO accreditation

- - 74 019 74 019

SAMDI Training Service provider

Training fees 665 110 118 300 127 800 -

SITA Service provider

IT services 18 236 618 1 091 755 9 126 650 3 098 854

South African Post Office

Service provider

Postal fees 38 344 3 519 49 137 -

South African Revenue Services

Receiver of Revenue

Employment tax payments

11 054 348 1 041 971 8 834 869 30 176

Statistics South Africa Service provider

Information 25 172 - - -

Other related party transactions relate to key management personnel of which detail information is disclosed in note 17..

49



2.1.2 Public Finance Management Act reporting requirements as required in terms of section 40(3) (b) of the Act.

2009R

2008R

No material losses have occurred during the current financial year due to criminal conduct nor any unauthorised expenditure, irregular expenditure, fruitless expenditure or wasteful expenditure, except as indicated below:

Loss of property, plant and equipment (refer note 4) 35 542 144 917

Inventory write-off (refer to note 7)

During the physical verification of inventory, a dif ference was identified between the physical inventory and the theoretical inventory. These differences were a result of:Inventory items damagedInventory items that cannot be accounted for.

Fruitless Expenditure

Irregular expenditure

20 965

-

86 778

16 725

74 608

2 471 366

The expenditure is due to the prescribed approval process for the deviation of the tender process not being followed.

The expenditure of R68 853 relates to the advertising of a special in depth review focussing on SMME’s.The expenditure of R17 925 relates to the printing of training material.

68 853

17 925

-

-

Gifts and Donations 18 980 -

The acceptance or granting of a gif t, donation and sponsorship is managed in terms of Section 76 of the Public Finance Management Act, 1999 (Act 1of 1999), and Treasury Regulation 21. Gif ts and donation for the year under review:

Sponsored conference – Ms T Nkuna (Head: Compliance, Audit and Risk)Liquor gif t – Mrs M Bernard-Fryer (Chief Operating Officer)Smaller gif ts (less than R300) to various staff members

7 5003 5007 980

---

3 Change in Accounting Policy

2009R

2008R

The annual financial statements are prepared on the basis of South African Statements of GAAP and are consistent with the prior year except for the change in revenue recognition policy.

The revenue policy was changed in the current year to recognise all unallocated deposits and deferred income that is older than 36 months and remains unclaimed by the depositor. The effect on the annual financial statement in the current year is as follows:

Recognition of RevenueThe change in accounting policy has been applied prospectively.• Recognition of revenue• Write-off of credit balances older than 36 months 2 993 377

(194 592)--

50



4 Property, plant and equipment (including leased assets)

TOTAl AsseTs COsT ACCuMulATeD DePReCIATIOn

CARRYInG AMOunT

R R R

31 March 2009

Computer equipment 20 014 491 (13 047 804) 6 966 687

Furniture and other equipment 6 588 529 (3 783 664) 2 804 865

26 603 020 (16 831 468) 9 771 552

31 March 2008

Computer equipment 20 571 810 (12 655 938) 7 915 872

Furniture and other equipment 6 570 863 (3 656 188) 2 914 675

Prior year adjustment - 4 161 023 4 161 023

27 142 673 (12 151 103) 14 991 570

Reconciliation of carrying amounts

COMPuTeR eQuIPMenT

FuRnITuRe AnD OTHeR eQuIPMenT 2009 2008

R R R ROpening balance: 1 April (restated)

11 195 030 3 796 540 14 991 570 8 759 660

Acquisitions during the year 2 164 452 144 602 2 309 054 7 804 531

Disposals during the year (37 759) (83) (37 842) (144 917)

Depreciation for the year (6 355 036) (1 136 194) (7 491 230) (5 588 727)

Prior year adjustment - - - 4 161 023

Carrying amount at end of year 6 966 687 2 804 865 9 771 552 14 991 570

A physical verification exercise was performed on property, plant and equipment and the outcome of this exercise resulted in a write-off of R 37 842 as set out below:

COsT ACCuMulATeD DePReCIATIOn neT BOOK VAlue Redundant, unserviceable and damaged assets

2 797 009 (2 784 711) 12 298

Lost assets 51 698 (26 154) 25 544

2 848 707 (2 810 865) 37 842

Sale of disposed assets (2 300)

35 542

A decision was taken by management to write off these assets.

4.1 Fair value of assets:

At balance sheet date, management re-assessed the useful life of existing property, plant and equipment as required per IAS 16. Management is of the opinion that assets that have a positive net book value should not be further adjusted as we cannot predict whether they will be in use beyond it’s estimated useful life.

4.2 Finance lease liability

TOTAl2009

TOTAl2008

Finance lease liability 763 866 -

Total finance lease liability 1 347 958 -

Less: short term portion included in current liabilities 611 092 -

51



The finance lease liability is secured by the leased assets referred. The liability is repayable in quarterly instalments totalling R152 773, 04, payable in advance, commencing on 1 July 2008. The finance lease term is 3 years and has a renewal option. Interest is calculated at 12%.

Total future minimum finance lease payments under non-cancellable finance leases.

TOTAl InTeResT * PRInCIPAl

2009 R R R

Less than one year 611 092 121 240 489 852

Between two and five years 763 866 64 210 699 656

1 374 958 185 450 1 189 508

2008 R R R- - -

Less than one year - - -

Between two and five years - - -

- - -

5 Intangible assets

InTAnGIBle AsseTs COsT ACCuMulATeD AMORTIsATIOn

CARRYInG AMOunT

R R R

31 March 2009Capitalised computer software and licences 76 371 243 (9 501 101) 66 870 142

31 March 2008Capitalised computer software and licences 16 839 932 (8 711 136) 8 128 796

Prior year adjustment - 1 828 187 1 828 187

16 839 932 (6 882 949) 9 956 983

2009 2008

ReCOnCIlIATIOn OF CARRYInG AMOunTs: R R

Opening balance: 1 April (restated) 9 956 983 698 215

Acquisitions during the year ** 62 529 142 8 861 942

Amortisation for the year (5 615 983) (1 431 361)

Disposals during the year - -

Carrying amount at end of year 66 870 142 8 128 796

Prior year adjustment - 1 828 187

66 870 142 9 956 983

** Included in acquisitions is an amount of R56 million that relates to the procurement of an Enterprise Content Management (ECM) system with a total contract value of R156 million.

A verification exercise was performed on intangible assets (computer software) and the outcome of this exercise resulted in a write-off as follows:

52



COsT ACCuMulATeD DePReCIATIOn

neT BOOK VAlue

Redundant and obsolete assets 2 997 831 2 997 831 -

2 997 831 2 997 831 -

A decision was taken by management to write off these assets.

6 Prior year adjustment

Property, plant and equipment and intangible assets were not adjusted in terms of IAS 16 in the prior year. The depreciation adjustment in terms of the methodology used was not material and management had made a judgement not to adjust. However in the current year the Auditor General is of the opinion that the methodology used was not appropriate and that an adjustment is necessary. The correction of the error results in adjustments as follows:

ADjusTMenT AT neT BOOK VAlue TOTAl2009

TOTAl2008

Property, Plant and Equipment - 4 161 023

Intangible Assets - 1 828 187

Adjustment to Retained Earnings - 5 989 210

7 Inventories

2009 2008

R R

Stationery and consumable stores 599 552 760 231

Stock write-off (20 965) (16 725)

578 587 743 506

8 Trade and other receivables

2009 2008

R RTrade debtors 1 877 825 4 345 411

PCT debtor 127 140 48 612

2 004 966 4 394 023

Deposits 659 795 27 594

Employee advances 265 662 171 229

Other debtors 407 485 -

Provision for doubtful debts - -

Prepaid expenses * 971 266 849 050

4 309 174 5 441 896

* Pre-paid expenses:- Conference fees paid 25 650 -

- Payment of equipment to be shipped from overseas - 58 710

- Rental: ICT equipment 152 773 -

- Rental: Office accommodation 36 369 -

- Risk management software 75 240 -

- Software maintenance for April 2009 42 858 -

- Three year software maintenance agreement 638 376 790 340

971 266 849 050

53



9 Cash and cash equivalents

2009 2008

R RBank balance 3 892 694 5 641 584

Cash on hand 17 446 6 268

Call account– Corporation for Public Deposits (CPD) 515 669 009 364 146 066

519 579 149 369 793 918

10 Capitalisation reserve

The Department of Trade and Industry transferred certain assets and liabilities to the entity on its establishment in April 2002. The carrying amounts of assets and liabilities, taken over at fairly determined estimated values at date of establishment were:

2009 2008Total assets 10 036 194 10 036 194

Total liabilities (5 474 046) (5 474 046)

4 562 148 4 562 148

11 Provisions

2009 OPenInGBAlAnCe

PROVIsIOn RAIseD/

(ReVeRseD)

PROVIsIOnuTIlIseD

ClOsInG BAlAnCe

CuRRenTPORTIOn

R R R R R

Leave pay benefits 5 062 746 5 962 896 (5 290 871) 5 734 771 5 734 771

Service bonus 2 037 448 4 698 289 (4 198 449) 2 537 288 2 537 288

Legal provision 184 000 - - 184 000 184 000

Merit awards 1 240 000 1 463 157 (1 223 157) 1 480 000 1 480 000

8 524 194 12 124 342 (10 712 477) 9 936 059 9 936 059

2008 OPenInGBAlAnCe

PROVIsIOn RAIseD/

(ReVeRseD)

PROVIsIOnuTIlIseD

ClOsInG BAlAnCe

CuRRenT PORTIOn

R R R R RLeave pay benefits 3 993 695 1 239 722 (170 671) 5 062 746 5 062 746

Service bonus 1 661 620 2 037 448 (1 661 620) 2 037 448 2 037 448

Legal provision 41 040 184 000 (41 040) 184 000 184 000

Merit awards 1 037 000 1 167 493 (964 493) 1 240 000 1 240 000

6 733 355 4 628 663 (2 837 824) 8 524 194 8 524 194

Leave pay benefits and service bonuses are in terms of the conditions of service within CIPRO Provision has been made for settlement cost in respect of legal cases against CIPRO, which existed at year-end but

were not yet settled. Merit awards are based on 1.5% of the total budgeted salary expenditure as per policy.

12 Trade and other payables

2009 2008

R RTrade creditors and accruals 75 326 398 19 044 100

Deferred income ** 30 055 125 29 644 157

105 381 523 48 688 257

** Deposits received in advance from customers for future transactions The carrying amount approximates fair value because of the short period to settlement of these obligations. Trade

payables are non-interest bearing and are normally settled on 30 day terms. Other payables (Deferred income) are non-interest bearing and are recognised as revenue on the date of registration of a transaction.

54



13 Revenue

2009 2008

R RAnnual returns 166 742 604 138 201 021

Corporate information 18 844 659 15 365 919

Companies and close corporations 70 933 123 69 902 462

Data sales 2 089 880 1 388 637

Increase in company share capital 16 411 390 12 558 848

Intellectual property 41 040 922 40 301 332

316 062 578 277 718 219

14 Other operating income

2009 2008

R RRecovery of prior year expenditure - 50 970

Other income 854 302 61 592

PCT income 128 184 68 100

Recognition of inactive deposits as revenue 3 169 523 -

Recovery of expense (in respect of staff telephone accounts) 212 599 153 650

4 364 608 334 312

15 Consulting and professional fees

2009 2008

R R

Specialist Information Technology consultantsManagement consultantsShort-term professional staffing requirements

22 328 9086 207 9834 551 982

24 165 7254 167 4196 947 201

33 088 873 35 280 345

16 Depreciation and amortisation

2009 2008

R RDepreciation

• Computer equipment 6 355 036 4 804 448

• Furniture and other equipment 1 136 194 784 278

Amortisation of intangible assets 5 615 983 1 431 361

13 107 213 7 020 087

55



17 employee costs

2009 2008

R RTotal per the income statement 87 253 433 71 113 286

Employee costs include the gross remuneration of the following senior staff:

Chief Executive Officer 1 287 696 881 113

Remuneration Travel Allowance and otherPerformance bonus

1 044 397138 071105 228

845 11535 998

-

Chief Operating Officer* - 572 177


---

548 92723 250

-

Chief Operating Officer 731 859 -


673 27358 586

0

---

Chief Financial Officer 776 737 669 191


676 1844 694

95 859

663 5235 668

-

Chief Information Officer * - 601 720


---

579 36822 352

0

Chief Information Officer (2008 = 3 months) 894 540 195 188


859 41035 130

-

182 05413 134

-

Executive manager: Compliance Audit and Risk * - 572 841


---

562 80010 041

-

Executive manager: Compliance Audit and Risk 687 465 -


619 65967 806

-

---

Executive manager: Customer Interface * 586 249 -


575 22711 022

-

---

Executive manager: Strategic Support (2008 = 9 months) (2009 = 3 months) 218 913 394 063


217 6321 281

-

388 0086 055

-

Other informationTotal2009

Total2008

Total establishment ** 552 513

Headcount at 31 March 435 416

Vacant as at 31 March 117 97

* Acting allowance received ** New organisational structure approved on 22 December 2008

56



18 surplus from operations

2009R

2008R

Surplus from operations after taking into consideration the following expenditure:

Audit and Risk committees 161 471 140 254

Total audit fees 6 150 510 5 083 992

External audit fees 2 273 647 2 408 396

» Regularity audit 1 830 767 1 989 989

» Computer audits 442 880 418 407

Forensic investigations 443 036 897 844

Internal audit fees (Co-Sourced) 3 433 827 1 777 752

Legal fees 321 974 291 546

Operating lease charges 16 234 664 17 905 821

Vehicles 233 572 430 609

Furniture and other equipment 77 223 280 420

Property 8 046 810 7 613 127

Off-site storage facility 7 877 059 9 581 665

Publication, printing and stationery 16 852 350 11 864 177

Government printers 9 422 141 7 490 660

Stationery 3 818 558 2 512 902

Other 3 611 651 1 860 615

19 Defined contribution plan

It is the policy of the entity to provide retirement benefits to all employees. The Government Employee Pension Fund (GEPF) exists for this purpose. The entity is under no obligation to cover any unfunded benefits.

2009 2008

R R

The total contribution to such scheme 7 566 607 6 354 944

7 566 607 6 354 944

20 Finance income

2009 2008

R RInterest received 48 385 469 30 011 194

57



21 Operating lease commitments

Total future minimum lease payments under non-cancellable operating leases.

0 –1 YeAR 2-5 YeARs TOTAl

2009 R R RBuildings (dti Campus lease) 8 141 920 - 8 141 920

Buildings (202 Esselen Street) 75 388 - 75 388

Motor vehicles 199 618 445 024 644 642

Backup Storage facility: Docufile 18 283 - 18 283

Off-site Storage facility: Metrofile 9 032 400 - 9 032 400

17 467 609 445 024 17 912 633

2008Buildings (dti Campus lease) 7 644 996 - 7 644 996

Buildings (202 Esselen Street) 84 880 75 388 160 268

Motor vehicles 196 755 690 959 887 714

Off-site Storage facility: Metrofile 8 364 972 - 8 364 972

16 291 603 766 347 17 057 950

The dti Campus lease A formal agreement in respect of the premises CIPRO occupies at the dti Campus has not been finalised as yet,

therefore only the known lease commitment for year one is reflected above. Although the lease cost after year one is not known it is expected that the cost will increase equal to the average CPI. During the year the cost relating to the lease of Block F in the dti campus was renegotiated to a reduced amount without a reduction in the usage or benefit.

Based on the aforesaid assumption it is estimated that the lease payment for years 2 to 5 will amount to R37 754 839.

Of f-site file storage A contract was entered into for off-site files storage over a five-year period (2004 – 2009). The cost relating to this

contract is based on a cost-plus basis and the expected expenditure for 2009/10 is reflected above.

Of fice: 202 esselen street The lease is for the renting of the 1st floor in 202 Esselen Street. The lease expires on 31 January 2010.

22 notes to the cash flow statement

2009 2008

R RProfit from operations 92 500 623 96 424 673

Adjusted for non-cash flow items:

Depreciation of property, plant and equipment 7 491 230 5 588 726

Amortisation of intangible assets 5 615 983 1 431 361

Loss in disposal of property, plant and equipment 35 542 144 917

Movement in provision for leave pay 672 025 1 069 051

Movement in provision for service bonus 499 840 375 828

Movement in provision for legal cases - 142 960

Movement in provision for merit awards 240 000 203 000

Finance cost 81 502 70 113

Cash flows before changes in working capital 107 136 745 105 450 629

Decrease in inventories 164 919 262 379

Decrease in trade and other receivables 1 132 722 (3 619 765)

Increase in trade and other payables 57 183 118 14 431 345

Cash generated from operations 165 617 504 116 524 588

58



23 Taxation

The entity is not liable for any income tax in terms of section 10(1) (a) of the Income Tax Act, as amended. The entity is exempt from value-added taxation in terms of a Tax Authorities’ directive dated 21 January 2003.

24 Contingent liabilities

24.1 HOUSIng gUaRanTEES 2009

R2008

RThere are contingent liabilities in respect of guarantees given by CIPRO in terms of public service assistance for staff housing loans. Housing guarantees are secured by the pension fund of the relevant employee and the current value of the individual’s pension fund is sufficient to cover the guarantee amount. History indicates that no expenditure has been realised in this regard. The likelihood of a possible outflow of resources is remote and no liability is recognised in the financial statements.

At balance sheet date, management re-assessed the fair value of the contingent liability of housing guarantees as required per IAS 37. No fair value adjustment was deemed necessary.

307 003 526 403

24.2 SURplUS FOR THE yEaR

The surplus for the year of R140 886 092 has been classified as a contingent liability at 31 March 2009. In terms of Treasury Regulation 19.7.1, CIPRO at the end of the financial year needs to declare any surplus to National Treasury. National Treasury may apply such surplus to reduce any proposed allocation to the trading entity; or require that all or part of it be deposited in the Exchequer bank account. A request was submitted to National Treasury to retain the surplus for the 2008/2009 financial year in order to fund the 2009/2010 budget as approved by the Accounting Authority

25 Changes to comparatives

Additional information was included to make the financial statements more relevant and comparable with current year information

25.1 Income Statement – Other operating expenditure was unbundled and more categories of operating expenditure were included for clarity purposes.

25.2 Note 1.8 Financial Instruments – More detail was added on to the accounting policy note to clarify CIPRO’s policy.25.3 Note 1.11 Revenue Recognition – More detail was added on the accounting policy note to explain the definition of

Government Grants.25.4 Note 19 Defined Contribution Plan – This note was added on to have a more detailed disclosure.25.5 Note 12 Trade and other Payables - Income received in advance was reclassified as Deferred Income in the Accounts

payable balance.25.6 Note 15 Consulting and professional fees – More specific information was included in the note regarding the type of

consulting and professional services sourced.25.7 Note 17 Employee costs – The executive team of CIPRO was restructured during the financial year and only employees

that formed part of the executive team at 31 March 2008 were included for comparative and disclosure purposes.25.8 Note 18 Surplus from operations – More detail information was included for disclosure purposes.25.9 Note 27 Management of Financial Risk – More detail was added on the Interest Rate risk.

59



26 PCT Trust Account

2009R

2008R

Funds received to which CIPRO is not entitled to, are accounted for separately and deposited into a separate bank account. Only the amounts relating to services rendered by CIPRO have been accounted for in CIPRO’s books.

PCT Creditors 1 105 718 1 262 085

Funds received from South African clients to be paid over to the World Intellectual Property Organisation (WIPO) and the International Searching Authority (ISA).

Balance in the PCT bank account 1 105 718 1 262 085

Any cost associated with the maintaining of the separate trust bank account, or any interest received on such trust funds, is for the account of CIPRO.

27 Management of financial risk

Interest rate risk As the entity has no significant interest bearing assets, the entity’s income and operating cash flow are substantially

independent of the change in market interest rates. The entity manages its interest rate risk by only investing its funds in accounts at financial institutions wherein the accounts accrue interest at market related interest rates. In terms of National Treasury regulations all surplus funds are deposited in the call account – Corporation for Public Deposits (CPD).

Credit risk Reputable financial institutions are used for investing and cash handling purposes. At balance sheet date there were no

significant concentrations of credit risk.

The maximum exposure to credit risk is represented by the carrying amount of each financial asset in the balance sheet after taking into account that all debtor services are now paid for in advance.

Financial risk management The main risks arising from the CIPRO’s financial instruments are credit risk, market risk and liquidity risk. Financial assets which potential subject CIPRO to concentrations of credit risk consist mainly of cash and trade

receivables. CIPRO’s cash and short-term deposits are placed with high quality financial institutions as well as the SA Reserve Bank. Credit risk with respect to trade receivables is limited due to the fact that most of CIPRO’s revenue transactions are carried out on a pre-paid basis. CIPRO’s exposure to credit risk arises from default of the counter party, with a maximum exposure equal to the carrying amount of these instruments. Accordingly CIPRO has no significant concentration of credit risk.

exposure to Credit Risk The maximum exposure to credit risk at the reporting date from financial assets was

2009 2008Cash and cash equivalents 519 579 149 369 793 918

Other receivable 4 309 174 5 441 896

Total 523 888 323 375 235 814

Concentration of credit risk The maximum exposure to credit risk for financial assets at the reporting date by credit rating category was follows:

2009 AAA AnD GOVeRnMenT unRATeDCash and cash equivalent 519 579 149 -

Other receivables - 4 309 174

2008 AAA AnD GOVeRnMenT unRATeDCash and cash equivalent 369 793 918 -

Other receivables - 5 441 896

60



Ageing of financial assets The following table provides information regarding the credit quality of assets, which may expose CIPRO to credit risk

2009 neITHeR PAsT Due nOR IMPAIReD

PAsT Due BuT nOT IMPAIReD

less THAn 5 MOnTHs

PAsT Due BuT nOT IMPAIReD MORe THAn 5

MOnTHs

CARRYInG VAlue

Cash and cash equivalents 519 579 149 - - 519 579 149

Other receivables 4 284 573 - 24 601 4 309 174

2008 neITHeR PAsT Due nOR IMPAIReD

PAsT Due BuT nOT IMPAIReD

less THAn 5 MOnTHs

PAsT Due BuT nOT IMPAIReD MORe THAn 5

MOnTHs

CARRYInG VAlue

Cash and cash equivalents 369 793 918 - - 369 793 918

Other receivables 5 407 485 6 817 27 594 5 441 896

Market risk Market risk is the risk that changes in market prices such as the interest rate will affect the value of the financial assets

of CIPRO.

Interest rate risk CIPRO’s exposure to interest risk is managed by investing, on a short term basis in current accounts and the Corporation

for Public Deposits (CPD) to ensure maximum interest on surplus funds. The risk arises when there are interest rate changes downward as this is likely to reduce the interest income on invested funds. CIPRO’s risk on the finance leases arises when interest rates increases thereby increasing the liability on the leased assets.

sensitivity Analysis CIPRO is exposed to interest rate changes in respect of returns on its investments with financial institutions and interest

payable on finance leases contracted with outside parties.

A change in the market interest rate would have increased / (decreased) the surplus for the year by the amounts below:

2009 CHAnGe In InTeResTInCReAse / (DeCReAse) In THe suRPlus FOR THe YeAR

uPWARD CHAnGe DOWnWARD CHAnGeCash and cash equivalents 1% 61 178 (61 178)

Finance lease 1% - -

2008 Change in interestIncrease / (decrease) in the surplus for the year

Upward change Downward change

Cash and cash equivalents 1% 54 162 (54 162)

Finance lease 1% (5 843) 5 843

liquidity risk CIPRO‘s risk to liquidity is a result of the funds available to cover future commitments. Taking into consideration CIPRO’s

current funding structures and availability of cash resources CIPRO regards this risk to be low provided National Treasury approves the retention of surplus.

The following table reflects the exposure to liquidity risk from financial liabilities

2009 CARRYInG AMOunT TOTAl CAsH FlOW

COnTRACTeD CAsH FlOW WITHIn

1 YeAR

COnTRACTuAl CAsH FlOW

2-5 YeARsFinancial liabilities 46 923 46 923 46 923 -

2008 Carrying amount Total cash flow Contracted cash flow Within 1 year

Contractual cash flow 2-5 years

Financial liabilities 48 322 48 322 48 322 -

61



Fair Value At 31 March 2009 and 31 March 2008, the carrying amounts of cash and cash equivalents, trade and other receivable,

trade other trade payable and short–term loans approximate their fair values.

28 standards and interpretations issued but not yet ef fective or not applicable

At the date of finalisation of these financial statements, the following International Financial Reporting Standards (IFRS) were issued, but not yet effective:

IFRs eFFeCTIVe DATe ReAsOn nOT eFFeCTIVeIFRS 1 First Time Adoption of International Financial Reporting Standards

Annual periods beginning on or after 1 July 2009

This statement will not impact on the results but will likely result in certain additional disclosures in future.

IFRS 3 Business Combinations Annual periods beginning on or after 1 July 2009

Not applicable

IFRS 5 Non current Assets Held for Sale and Discontinued Operations


Not applicable

IFRS 27 Consolidated and Separate Financial Statements


Not applicable

IAS 28 Investments in Associates Annual periods beginning on or after 1 July 2009

Not applicable

IAS 31 Interest in Joint Ventures Annual periods beginning on or after 1 July 2009

Not applicable

IAS 39 Financial Instruments: Recognition and Measurement


Not applicable

Management is of the view that the adoption of these standards in future will have no material impact of the financial statements of CIPRO as most of them are not applicable to the business of CIPRO.


HR OVeRsIGHT RePORT

1 Asset realisation

“ The value of tangible assets such as cash, land and buildings, plant and equipment, and other balance sheet items are substantially less valuable than the intangible assets not carried on the balance sheet”.

2 People Transformation strategy

Considering the extensive nature of CIPRO’s Transformation Programme (CTP), the organisation has embarked on a People Transformation Initiative in support of the CTP. People Transformation is pursued in acknowledgment of the fact that most organisational change initiatives tend to fail due to the inadequate management of the people element of the equation. In essence, the People Transformation Strategy is aimed at building emotional capital in support of CIPRO’s transformation.

3 Overall objectives as per the CIPRO Transformation Programme

The overarching objective of the People Transformation Strategy is to encourage emotional engagement in order to build a high-performance culture within the organisation. In 2008/09, the following goals were pursued:

3.1 Aligning people performance to the CIPRO strategy and managing performance for results;3.2 Creating a learning organisation through competency development;3.3 Attracting and retaining critical skills;3.4 Institutionalising CIPRO’s values; 3.5 Developing visionary and transformational leadership skills;3.6 Enhancing, respecting and appreciating diversity;3.7 Enhancing employee health and wellbeing; and3.8 Implement organisational development initiatives to enhance employee morale.

4 Achievements

4.1 Performance Management In the 2008/09 financial year, a project was implemented to ensure alignment between management performance

agreements and the strategic imperatives of the organisation. A further aim was to ensure improvement of management awareness in respect of the importance of performance management and compliance. Importantly, the foundation for the integration of individual and organisation performance management has been established. In this regard, 90% of all management performance agreements have been finalised for the 2009/10 financial years. A total of 87% of performance agreements for 2008/9 have been completed (see tables 7.1 – 7.4).

4.2 Organisational learning and Development CIPRO has embarked on an extensive project to redesign its organisational structure. In addition, the development of

the Workplace Skills Plan (2008/09) was done in conjunction with management and staff in a consultative manner as envisioned by the Skills Development Act, No. 97 of 1998. All legislative requirements were complied with and regular reporting to PSETA was implemented. Training was provided in inter alia, Labour Relations, Customer Relationship Management, Computer Skills, ISO Training, Performance Management as well as Assessor and Skills Development Facilitator Training. In addition, a Training Impact Assessment Survey has been conducted to assess the impact of training in preparation for the 2009/10 WSP (see table 6.7 in this regard).

4.3 leadership Development and skills Retention CIPRO has developed a Talent and Skills Development and Succession Planning Framework with specific emphasis

on the retention of skills and talent specifically within the senior aged and critical skills categories of CIPRO employees. This framework details a structured succession management process aimed at closing the gap between the CIPRO’s current leadership, skills and talent and its future requirements.

The framework that conceptualises CIPRO’s approach to talent and skills retention and succession is illustrated in figure 16.


I mplementation

The following represents a dif ferentiated approach to talent and skills retention as well as succession planning in terms of the various occupational levels within CIPRO.

Three talent pools have been identified, which are: • StrategicLeadershipTalentPool(Levels11-13) • OperationalLeadershipTalentPool(Levels9-10) • EmergingLeadershipTalentPool(Levels6-8)

The management and leadership training consists of the executive, advanced and emerging management development programmes. These were facilitated through PALAMA as part of the Talent and Skills Retention and Succession Planning Framework. Fif ty percent of MMS members have successfully completed the Executive Management Development Programme. The Emerging and Advanced Management Development Programmes were conducted during January and February 2009. The Proof of Evidence (POEs) for the relevant programmes was submitted to PALAMA for assessment.

Figure 17: Retention and Succession planning Model

4.4 Value Institutionalisation Organisational values as indicated in part B of this report form the basis of any organisation’s cultural transformation.

Therefore, the CIPRO values have been formulated via a consultative, inclusive process in which all staff members were involved. In order to institutionalise these values, various mainstreaming activities have been engaged in. Specifically the link between values and ethical behavior has been adequately established in the minds of CIPRO staff members in terms of spiritual wellness as well as fraud prevention programmes and communication sessions.

4.5 Diversity Management and employment equity In CIPRO, employment equity is managed as an integral part of diversity management as the aim of the act is in essence

to create and maintain workplace diversity. In this regard, CIPRO’s Employment Equity and Diversity Management Strategy ensures that policy formulation and practice emphasise the mainstreaming of diversity in all human resource and people management interventions.


Invariably, Employment Equity forms a critical part of the People Transformation Initiative and CIPRO has therefore embarked on a process to review its employment equity processes with the intention of developing an Employment Equity Plan for the period 2009-2011. In preparation, CIPRO conducted a thorough audit of the current status, focusing on procedural compliance and substantive progress, the findings of which provided an informed basis for Employment Equity planning. An Employment Equity Strategy was developed in consultation with all stakeholders and a comprehensive analysis of human resources policies was undertaken to provide further information to enhance proper planning.

This process followed the basic framework as contained in the Employment Equity Act,No. 55 of 1998 and the Code of Good Practice on the Integration of Employment Equity into Human Resource Policies and Practices, which included an equity audit, the establishment of an Employment Equity Committee and the development and implementation of an Employment Equity Plan, culminating in an annual report to the Department of Labour. In determining numerical goals, a consultative process was followed with the active participation of the Employment Equity Committee as well as management.

The numerical targets indicated in CIPRO’s Employment Equity Plan (2009-2011) are based on Cabinet targets as well as the ethnic distribution within the economically active population of South Africa. At an organisational level, gender targets for 2008/09 have been exceeded. Up to date, significant progress has been made in terms of:

• Theemploymentofwomeninseniormanagementpositions; • OverallraceandgenderrepresentivitywithinCIPRO;and • Theemploymentofpeoplewithdisabilities.

The following table represents CIPRO’s progress in comparison to EE Plan/Cabinet/EAP targets. (see tables 6.1-6.7 in this regard)...

CATeGORY CIPRO TARGeTs (2008/09) CIPRO’s CuRRenT sTATusSMS - Women 52.6% 50%

SMS – Black (Inclusive of African/Coloured and Indian descent)

73.7% 72.2%

Women (All levels) 60.1% 63.9%

People with disabilities 2% 1.8%

African 69.2% 72.6%

Coloured 6.8% 5.7%

Indian 5% 2.1%

White- 18.8% 19.5%

4.6 employee Health and Wellness

Employee Health and Wellness Management is an integral and foundational pillar of organisational transformation which is mainstreamed across the People Transformation Initiative. The organisation has successfully demonstrated its duty to care. By way of example, there is improved HIV and AIDS gender and disability mainstreaming. Furthermore, there is an encouraging level of cooperation and partnership with the dti. The activities in this area can be seen in the annexure to the annual report under Performance Information.


HR O

VeRs

IGHT

suM

MAR

Y TA

Bles

- AP

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2008

TO

MAR

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009

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1 Pe

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PlOY

ees

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(R’0

00)

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)

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Pens

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310,

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L43

228

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6

Tabl

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80

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L43

228

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6

Tabl

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3: R

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Res

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Exp

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85.7

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Res

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ploy

men

t

6.5

Tabl

e 5.

4: P

rom

otio

ns b

y cr

itica

l occ

upat

ion

OCCu

PATI

OneM

PlOY

Men

T AT

Be

GInn

InG

OF P

eRIO

D (A

PRIl

200

8)

PROM

OTIO

ns T

O An

OTHe

R sA

lARY

le

Vel

sAlA

RY l

eVel

PR

OMOT

IOns

As

A %

OF

eM

PlOY

Men

T

PROG

Ress

IOns

TO

AnOT

HeR

nOTC

H W

ITHI

n sA

lARY

le

Vel

nOTC

H PR

OGRe

ssIO

ns A

s A

% O

F eM

PlOY

Men

T

Adm

inis

trativ

e re

late

d 21

838

.110

47.6

Com

mun

icat

ion

and

info

rmat

ion

rela

ted

81

12.5

450

Eco

nom

ists

4

250

125

Fina

nce

and

econ

omic

s re

late

d 7

342

.93

42.9

Fina

ncia

l and

rela

ted

prof

essi

onal

s 0

10

00


OCCu

PATI

OneM

PlOY

Men

T AT

Be

GInn

InG

OF P

eRIO

D (A

PRIl

200

8)

PROM

OTIO

ns T

O An

OTHe

R sA

lARY

le

Vel

sAlA

RY l

eVel

PR

OMOT

IOns

As

A %

OF

eM

PlOY

Men

T

PROG

Ress

IOns

TO

AnOT

HeR

nOTC

H W

ITHI

n sA

lARY

le

Vel

nOTC

H PR

OGRe

ssIO

ns A

s A

% O

F eM

PlOY

Men

T

Fina

ncia

l cle

rks

and

cred

it co

ntro

llers

6

116

.74

66.7

Food

ser

vice

s ai

ds a

nd w

aite

rs

10

01

100

Gen

eral

lega

l adm

inis

tratio

n an

d re

late

d pr

ofes

sion

als

51

201

20

Hum

an re

sour

ces

and

orga

nisa

tiona

l de

velo

pmen

t and

rela

ted

prof

essi

on1

220

00

0

Hum

an re

sour

ces

cler

ks

52

400

0

Hum

an re

sour

ces

rela

ted

117

63.6

327

.3

Info

rmat

ion

tech

nolo

gy re

late

d 2

00

150

Lega

l rel

ated

20

210

1050

Libr

ary

mai

l and

rela

ted

cler

ks

20

01

50

Logi

stic

al s

uppo

rt p

erso

nnel

5

00

360

Oth

er a

dmin

istra

t and

rela

ted

cler

ks a

nd o

rgan

iser

s 30

511

3.6

215

70.5

Oth

er a

dmin

istra

tive

polic

y an

d re

late

d of

ficer

s 8

00

00

Oth

er in

form

atio

n te

chno

logy

per

sonn

el.

40

01

25

Saf

ety

heal

th a

nd q

ualit

y in

spec

tors

1

00

00

Sec

reta

ries

and

othe

r key

boar

d op

erat

ing

cler

ks

50

06

120

Sec

urity

off

icer

s 2

00

210

0

Sen

ior m

anag

ers

83

37.5

1316

2.5

Soc

ial w

ork

and

rela

ted

prof

essi

onal

s 1

00

00

TOTA

L43

244

10.2

279

64.6

Tabl

e 5.

5: P

rom

otio

ns b

y sa

lary

ban

dsA

lARY

BAn

DeM

PlOY

Men

T AT

Be

GInn

InG

OF P

eRIO

D (A

PRIl

200

8)

PROM

OTIO

ns T

O An

OTHe

R sA

lARY

le

Vel

sAlA

RY l

eVel

PR

OMOT

IOns

As

A %

OF

eM

PlOY

Men

T

PROG

Ress

IOns

TO

AnOT

HeR

nOTC

H W

ITHI

n sA

lARY

le

Vel

nOTC

H PR

OGRe

ssIO

ns A

s A

% O

F eM

PlOY

Men

T

Ski

lled

(Lev

els

3-5)

, Per

man

ent

170

08

47.1

Hig

hly

skill

ed p

rodu

ctio

n (L

evel

s 6-

8), P

erm

anen

t 33

015

4.5

233

70.6

Hig

hly

skill

ed s

uper

visi

on (L

evel

s 9-

12),

Perm

anen

t 60

2643

.324

40

Sen

ior m

anag

emen

t (Le

vels

13-

16),

Perm

anen

t 10

330

990

Con

tract

(Lev

els

6-8)

, Per

man

ent

70

00

0


sAlA

RY B

AnD

eMPl

OYM

enT

AT

BeGI

nnIn

G OF

PeR

IOD

(APR

Il 2

008)

PROM

OTIO

ns T

O An

OTHe

R sA

lARY

le

Vel

sAlA

RY l

eVel

PR

OMOT

IOns

As

A %

OF

eM

PlOY

Men

T

PROG

Ress

IOns

TO

AnOT

HeR

nOTC

H W

ITHI

n sA

lARY

le

Vel

nOTC

H PR

OGRe

ssIO

ns A

s A

% O

F eM

PlOY

Men

T

Con

tract

(Lev

els

9-12

), Pe

rman

ent

40

00

0

Con

tract

(Lev

els

13-1

6), P

erm

anen

t 4

00

512

5

TOTA

L43

244

10.2

279

64.6

Tabl

e 6.

1: T

otal

num

ber o

f em

ploy

ees

(incl

udin

g em

ploy

ees

with

dis

abili

ties)

per

occ

upat

ion

cate

gory

(sAs

CO)

OCCu

PATI

OnAl

CAT

eGOR

Ies

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e, In

DIAn

MAl

e,

TOTA

l Bl

ACKs

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Legi

slat

ors,

sen

ior o

ffic

ials

and

man

ager

s,

Perm

anen

t 2

12

52

43

07

317

Pro

fess

iona

ls, P

erm

anen

t 29

41

343

133

218

863

Tech

nici

ans

and

asso

ciat

e pr

ofes

sion

als

180

220

115

01

166

43

Cle

rks,

Per

man

ent

832

085

615

213

016

553

308

Ser

vice

and

sal

es w

orke

rs, P

erm

anen

t 0

00

02

10

01

03

Ele

men

tary

occ

upat

ions

, Per

man

ent

00

00

01

00

10

1

TOTA

L13

27

514

414

186

193

208

7043

5

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e, In

DIAn

MAl

e,

TOTA

l Bl

ACKs

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Em

ploy

ees

with

dis

abili

ties

31

04

10

00

03

8

Tabl

e 6.

2: T

otal

num

ber o

f em

ploy

ees

(incl

udin

g em

ploy

ees

with

dis

abili

ties)

per

occ

upat

iona

l ban

dOC

CuPA

TIOn

Al B

AnDs

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e,

InDI

AnM

Ale,

TO

TAl

BlAC

Ks

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Top

Man

agem

ent,

Perm

anen

t 1

10

21

00

00

03

Sen

ior M

anag

emen

t, Pe

rman

ent

31

26

13

30

63

16

Pro

fess

iona

lly q

ualif

ied

and

expe

rienc

ed s

peci

alis

ts

and

mid

-man

agem

ent,

Perm

anen

t 25

32

304

132

116

1161

Ski

lled

tech

nica

l and

aca

dem

ical

ly q

ualif

ied

wor

kers

, ju

nior

man

agem

ent,

supe

rvis

ors,

fore

men

, Per

man

ent

962

199

816

513

218

056

343

Sem

i-ski

lled

and

disc

retio

nary

dec

isio

n m

akin

g,

Perm

anen

t 7

00

70

41

05

012


OCCu

PATI

OnAl

BAn

DsM

Ale,

AF

RICA

nM

Ale,

CO

lOuR

eDM

Ale,

In

DIAn

MAl

e,

TOTA

l Bl

ACKs

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Uns

kille

d an

d de

fined

dec

isio

n m

akin

g, P

erm

anen

t 0

00

00

10

01

01

Con

tract

1

00

12

10

01

15

TOTA

L13

37

514

516

187

193

209

7144

1

Tabl

e 6.

3: R

ecru

itmen

tOC

CuPA

TIOn

Al B

AnDs

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e,

InDI

AnM

Ale,

TO

TAl

BlAC

Ks

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Top

Man

agem

ent,

Perm

anen

t 1

00

10

00

00

01

Sen

ior M

anag

emen

t, Pe

rman

ent

00

00

01

00

11

2

Pro

fess

iona

lly q

ualif

ied

and

expe

rienc

ed s

peci

alis

ts

and

mid

-man

agem

ent,

Perm

anen

t 3

01

40

30

03

07

Ski

lled

tech

nica

l and

aca

dem

ical

ly q

ualif

ied

wor

kers

, ju

nior

man

agem

ent,

supe

rvis

ors,

fore

men

, Per

man

ent

90

09

06

10

71

17

Sem

i-ski

lled

and

disc

retio

nary

dec

isio

n m

akin

g,

Perm

anen

t 0

00

00

00

00

00

Uns

kille

d an

d de

fined

dec

isio

n m

akin

g, P

erm

anen

t 0

00

00

10

01

01

TOTA

L13

01

140

111

012

228

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e,

InDI

AnM

Ale,

TO

TAl

BlAC

Ks

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Em

ploy

ees

with

dis

abili

ties

00

00

00

00

00

0

72 CIPRO Annual Report 2008/09 73CIPRO Annual Report 2008/09

T abl

e 6.

4: P

rom

otio

nsOC

CuPA

TIOn

Al B

AnDs

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e,

InDI

AnM

Ale,

TO

TAl

BlAC

Ks

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Top

Man

agem

ent,

Perm

anen

t 0

00

01

00

00

01

Sen

ior M

anag

emen

t, Pe

rman

ent

00

33

23

10

42

11

Pro

fess

iona

lly q

ualif

ied

and

expe

rienc

ed s

peci

alis

ts a

nd

mid

-man

agem

ent,

Perm

anen

t 23

20

254

101

011

1050

Ski

lled

tech

nica

l and

aca

dem

ical

ly q

ualif

ied

wor

kers

, ju

nior

man

agem

ent,

supe

rvis

ors,

fore

men

, Per

man

ent

601

162

314

18

014

934

248

Sem

i-ski

lled

and

disc

retio

nary

dec

isio

n m

akin

g,

Perm

anen

t 4

00

40

31

04

08

Con

tract

(Top

Man

agem

ent),

Per

man

ent

11

02

00

00

01

3

Con

tract

(Sen

ior M

anag

emen

t), P

erm

anen

t 0

00

00

02

02

02

TOTA

L88

44

9610

157

130

170

4732

3

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e,

InDI

AnM

Ale,

TO

TAl

BlAC

Ks

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Em

ploy

ees

with

dis

abili

ties

11

02

00

00

02

4

Tabl

e 6.

5: T

erm

inat

ions

OC

CuPA

TIOn

Al B

AnDs

MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e,

InDI

AnM

Ale,

TO

TAl

BlAC

Ks

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Sen

ior M

anag

emen

t, Pe

rman

ent

10

01

00

10

10

2

Pro

fess

iona

lly q

ualif

ied

and

expe

rienc

ed s

peci

alis

ts a

nd

mid

-man

agem

ent,

Perm

anen

t 5

01

61

20

02

09

Ski

lled

tech

nica

l and

aca

dem

ical

ly q

ualif

ied

wor

kers

, ju

nior

man

agem

ent,

supe

rvis

ors,

fore

men

, Per

man

ent

50

05

04

00

44

13

Sem

i-ski

lled

and

disc

retio

nary

dec

isio

n m

akin

g,

Perm

anen

t 0

00

00

00

00

00

Con

tract

(Pro

fess

iona

lly q

ualif

ied)

, Per

man

ent

20

00

00

00

00

0

Con

tract

(Ski

lled

tech

nica

l), P

erm

anen

t 2

00

00

00

00

00

TOTA

L15

01

121

61

07

424


MAl

e,

AFRI

CAn

MAl

e,

COlO

uReD

MAl

e,

InDI

AnM

Ale,

TO

TAl

BlAC

Ks

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Em

ploy

ees

with

dis

abili

ties

00

00

00

00

00

0

Tabl

e 6.

6: D

isci

plin

ary

actio

nDI

sCIP

lInA

RY A

CTIO

nM

Ale,

AF

RICA

nM

Ale,

CO

lOuR

eDM

Ale,

In

DIAn

MAl

e,

TOTA

l Bl

ACKs

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

lnO

T AV

AIlA

Ble

TOTA

L3

10

41

40

00

09

0

Tabl

e 6.

7: s

kills

dev

elop

men

tOC

CuPA

TIOn

Al C

ATeG

ORIe

sM

Ale,

AF

RICA

nM

Ale,

CO

lOuR

eDM

Ale,

In

DIAn

MAl

e,

TOTA

l Bl

ACKs

MAl

e,

WHI

TeFe

MAl

e,

AFRI

CAn

FeM

Ale,

CO

lOuR

eDFe

MAl

e,

InDI

AnFe

MAl

e,

TOTA

l Bl

ACKs

FeM

Ale,

W

HITe

TOTA

l

Legi

slat

ors,

Sen

ior O

ffic

ials

and

Man

ager

s 1

11

31

26

08

113

Pro

fess

iona

ls

4413

461

198

14

1345

138

Tech

nici

ans

and

Ass

ocia

te P

rofe

ssio

nals

33

00

332

287

540

782

Cle

rks

635

068

413

57

014

237

251

Ser

vice

and

Sal

es W

orke

rs

00

00

00

00

00

0

Ski

lled

Agr

icul

ture

and

Fis

hery

Wor

kers

0

00

00

00

00

00

Cra

ft a

nd re

late

d Tr

ades

Wor

kers

0

00

00

00

00

00

Pla

nt a

nd M

achi

ne O

pera

tors

and

Ass

embl

ers

00

00

00

00

00

0

Ele

men

tary

Occ

upat

ions

0

00

00

00

00

00

TOTA

L 14

119

516

526

173

219

203

9048

4

Em

ploy

ees

with

dis

abili

ties

21

03

10

00

02

6


Tabl

e 7.

1: P

erfo

rman

ce R

ewar

ds b

y Ra

ce, G

ende

r and

Dis

abili

tyDe

MOG

RAP

HICs

nuM

BeR

OF B

eneF

ICIA

RIes

TOTA

l eM

PlOY

Men

TPe

RCen

TAGe

OF

TOTA

l eM

PlOY

Men

TCO

sT (R

’000

)AV

eRAG

e CO

sT P

eR

Bene

FICI

ARY

(R)

Afri

can,

Fem

ale

4618

624

.73

R 4

92,8

05.5

3R

10,

713.

16

Afri

can,

Mal

e 23

132

17.4

2R

301

,149

.47

R 1

3,09

3.46

Asi

an, F

emal

e 0

30

0R

0.0

0

Asi

an, M

ale

15

20R

45,

738.

84R

45,

738.

84

Col

oure

d, F

emal

e 5

1926

.32

R 7

9,62

6.87

R 1

5,92

5.37

Col

oure

d, M

ale

17

14.2

9R

9,4

00.0

8R

9,4

00.0

8

Tota

l Bla

cks,

Fem

ale

5120

751

.05

5724

32.4

R 1

1,22

4.16

Tota

l Bla

cks,

Mal

e 25

144

51.7

1R

356

,288

.39

R 1

4,25

1.54

Whi

te, F

emal

e 26

7037

.14

R 2

98,9

00.1

4R

11,

496.

16

Whi

te, M

ale

214

14.2

9R

35,

070.

24R

17,

535.

12

Em

ploy

ees

with

a d

isab

ility

0

80

00

TOTA

L 10

443

515

4.19

R 1

,262

,691

.17

R 1

2,14

1.26

Tabl

e 7.

2: P

erfo

rman

ce R

ewar

ds b

y sa

lary

Ban

d fo

r Per

sonn

el b

elow

sen

ior M

anag

emen

t ser

vice

sAlA

RY B

AnD

nuM

BeR

OF B

eneF

ICIA

RIes

TOTA

l eM

PlOY

Men

TPe

RCen

TAGe

OF

TOTA

l eM

PlOY

Men

TCO

sT (R

’000

)AV

eRAG

e CO

sT P

eR

Bene

FICI

ARY

(R)

Low

er s

kille

d (L

evel

s 1-

2)

11

100

R 7

,645

.92

R 7

,645

.92

Ski

lled

(Lev

els

3-5)

3

1323

.1R

20,

976.

92R

6,9

92.3

1

Hig

hly

skill

ed p

rodu

ctio

n (L

evel

s 6-

8)

8232

725

.07

R 7

77,4

88.0

7R

9,6

07.2

4

Hig

hly

skill

ed s

uper

visi

on

(Lev

els

9-12

) 15

7619

.74

R 3

24,0

06.4

2R

19,

741.

84

Con

tract

(Lev

els

9-12

) 0

10

0 0

Perio

dica

l Rem

uner

atio

n 0

00

0 0

TOTA

L10

141

716

7.91

R 1

,130

,117

.33

R 1

1,18

9.28


Tabl

e 7.

4: P

erfo

rman

ce-r

elat

ed R

ewar

ds (C

ash

Bonu

s) b

y sa

lary

Ban

d fo

r sen

ior M

anag

emen

t ser

vice

sMs

BAnD

nuM

BeR

OF

Bene

FICI

ARIe

sTO

TAl

eMPl

OYM

enT

PeRC

enTA

Ge O

F TO

TAl

eMPl

OYM

enT

COsT

(R’0

00)

AVeR

AGe

COsT

PeR

Be

neFI

CIAR

Y (R

)%

OF

sMs

WAG

e BI

llPe

RsOn

nel

COsT

sM

s (R

’000

)

Ban

d A

3

1323

.113

2,57

3.84

R 4

4,19

1.28

R 8

1,70

0.35

R 8

,170

,035

.00

Ban

d B

0

30

00

R 2

4,27

2.10

R 2

,427

,210

.00

Ban

d C

0

20

00

R 1

8,98

6.31

R 1

,898

,631

.00

Ban

d D

0

10

00

R 1

2,77

3.79

R 1

,277

,379

.00

TOTA

L3

1915

.8R

132

,573

.84

R 4

4,19

1.28

R 1

37,7

32.5

5R

13,

773,

255.

00

sMs

BAnD

nuM

BeR

OF

Bene

FICI

ARIe

sTO

TAl

eMPl

OYM

enT

PeRC

enTA

Ge O

F TO

TAl

eMPl

OYM

enT

COsT

(R’0

00)

AVeR

AGe

COsT

PeR

Be

neFI

CIAR

Y (R

)%

OF

sMs

WAG

e BI

llPe

RsOn

nel

COsT

sM

s (R

’000

)

Ban

d A

3

1323

.113

2,57

3.84

R 4

4,19

1.28

R 8

1,70

0.35

R 8

,170

,035

.00

Ban

d B

0

30

00

R 2

4,27

2.10

R 2

,427

,210

.00

Ban

d C

0

20

00

R 1

8,98

6.31

R 1

,898

,631

.00

Ban

d D

0

10

00

R 1

2,77

3.79

R 1

,277

,379

.00

TOTA

L3

1915

.8R

132

,573

.84

R 4

4,19

1.28

R 1

37,7

32.5

5R

13,

773,

255.

00


ABBReVIATIOns AnD ACROnYMs

ABBReVIATIOn DesCRIPTIOnARIPO African Regional Industrial Property Organisation

BRMC Business Relations, Marketing and Communication

BUSA Business Unity South Africa

CAN Change Agent Network

CAR Compliance, Audit and Risk

CC Close Corporation

CCB Change Control Board

CCRD Consumer and Corporate Regulatory Division

CEO Chief Executive Officer

CFO Chief Financial Officer

CET CIPRO Executive Team

CHAMSA Chambers of Commerce and Industry South Africa

CIPRO Companies and Intellectual Property Registration Office

CIU Customer Interface Unit

CMT CIPRO Management Team

COTII Council of Trade and Industry Institutions

COO Chief Operating Officer

CPI Consumer Price Index

CPD Continued Professional Development

CRF Corporate Registers Forum

CRM Customer Relations Management

CTP CIPRO Transition Programme

DEDT Department of Economic Development and Tourism

DDR Deregistered Directors’ Register

DPSA Department of Public Service and Administration

DPW Department of Public Works

EA Enterprise Architecture

EBI Ekurhuleni Business Initiative

ECDC Eastern Cape Development Corporation

EE Employment Equity

ECM Enterprise Content Management

ENE Estimates of National Expenditure

EPO European Patent Office

ICT Information and Communication Technology

IHR In-house Registry

IP Intellectual Property

ITIL IT Infrastructure Library

JICA Japan International Cooperation Agency

LED Local Economic Development

LIBSA Limpopo Business Support Agency

LIMDEV Limpopo Economic Development Enterprise

MISS Minimum Information Security Standards

MTREF Medium-term Revenue and Expenditure Framework

NAFCOC National African Federation Chamber of Commerce

NEPAD New Partnership for Africa’s Development

OCIPE Office of Companies and Intellectual Property Enforcement

OHIM Office for Harmonisation of International Markets

OPBDC Off-site Paper-based Disclosure Centre

PCT Patent Cooperation Treaty


ABBReVIATIOn DesCRIPTIOnPDA Performance Development Assessment

PDE Performance Development and Evaluation

PFMA Public Finance Management Act

PILIR Policy on Incapacity Leave and Ill-health Retirement

PM Project Management

PMO Project Management Office

PoE Proof of Evidence

PRC Project Review Committee

PSETA Public Service SETA

PWC PricewaterhouseCoopers

QMS Quality Management System

R&D Research and Development

RFQ Request for Quotation

SADC Southern African Development Community

SAITEX South African International Trade Exhibition

SAPO South African Post Office

SCM Supply Chain Management

SCP Standing Committee on Patent Law

SCOPA Standing Committee on Public Accounts

SEDA Small Enterprise Development Agency

SLA Service Level Agreement

SP Service Provider

SS Strategic Support Division

The dti The Department of Trade and Industry

TO Temporary Officials

TQM Total Quality Management

VCT Voluntary Counseling and Testing

WIPO World Intellectual Property Organisation

ADDRess AnD COnTACT DeTAIls

Business addressThe dti Campus Block F77 Meintjies StreetSunnyside Pretoria0022

Postal address for cooperativesPrivate Bag X237Pretoria0001

Postal address for intellectual propertyPrivate Bag X400Pretoria0001

Customer contact centre0861 843 384


BusI

ness

PlA

n Re

PORT

InG

MAT

RIx

(OPe

RAT

IOns

)

An

nexu

Re A

nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

OFFe

RInG

s.

1CI

PRO

PROD

uCTs

& s

eRVI

Ces.

1.1

Of

fice

of th

e CO

O

I

ntel

lect

ual P

rope

rty,

Com

pani

es a

nd C

lose

Cor

pora

tions

, Co-

oper

ativ

es

Reg

istra

tion

serv

ices

.P

rodu

ctio

n di

visi

ons

effe

ctiv

ely

man

aged

.M

onth

ly s

tatis

tics,

tu

rnar

ound

tim

es,

back

logs

.

M

onth

ly s

tatis

tics

are

subm

itted

to th

e C

OO

. Tur

naro

und

times

and

bac

klog

s ar

e ad

dres

sed

in m

onth

ly re

port

s to

the

CE

T.

1.1

.1In

telle

ctua

l Pro

pert

y (IP

)

1)N

ew T

rade

Mar

ks

Eff

icie

nt a

dmin

istra

tion

of th

e pr

oces

s an

d vo

lum

es o

f the

Tr

ade

Mar

ks.

Pro

ject

ion

for c

omin

g ye

ar:

- Vol

ume

= 3

2, 0

00.

Tren

d in

Tra

de

Mar

ks

8 00

0 pe

r qua

rter

.To

tal f

or y

ear i

s 28

, 671

. The

targ

et fo

r th

e ye

ar w

as 3

2, 0

00, m

eani

ng th

at th

e ta

rget

was

mis

sed

by 1

0.4%

.

Due

to th

e ec

onom

ic c

redi

t cru

nch

the

orga

nisa

tion

expe

rienc

ed a

dec

reas

e in

th

e re

gist

ratio

n of

new

Tra

de M

arks

. New

pr

oduc

ts a

nd n

ew b

usin

esse

s re

quire

ne

w T

rade

Mar

ks. I

f the

re a

re fe

wer

new

pr

oduc

ts a

nd n

ew b

usin

esse

s th

ere

will

be

few

er T

rade

Mar

ks. I

n ad

ditio

n, T

rade

M

ark

owne

rs n

ow c

hoos

e th

eir t

errit

orie

s w

here

they

wis

h to

pro

tect

mor

e ca

refu

lly

and

only

lodg

e in

the

coun

tries

they

re

ally

nee

d as

Tra

de M

ark

prot

ectio

n is

ex

pens

ive.

2)N

ew p

aten

ts.

Eff

icie

nt a

dmin

istra

tion

of

the

proc

ess

and

volu

mes

of

pat

ents

. P

roje

ctio

n fo

r co

min

g ye

ar:

- Vol

ume

= 1

2, 0

00- G

row

th =

est

imat

ed to

4.

35%

.

Tren

d in

pat

ents

.3,

000

per

qu

arte

r.Th

e to

tal f

or y

ear i

s 10

, 191

. The

targ

et

for t

he y

ear w

as 1

2, 0

00, m

eani

ng th

at

the

targ

et w

as m

isse

d by

15%

.

The

decl

ine

is d

ue to

the

econ

omic

cre

dit

crun

ch.

3)N

ew d

esig

ns.

Eff

icie

nt a

dmin

istra

tion

of

the

proc

ess

and

volu

mes

of

des

igns

. P

roje

ctio

n fo

r co

min

g ye

ar:

- Vol

ume

= 2

, 200

- Gro

wth

= e

stim

ated

to 1

0%.

Tren

d in

des

igns

.55

0 pe

r qua

rter

.Th

e to

tal f

or th

e ye

ar w

as 1

, 952

. The

ta

rget

for t

he y

ear w

as 2

, 200

whi

ch

mea

ns th

at th

e ta

rget

was

mis

sed

by

11.3

%

The

decl

ine

is d

ue to

the

econ

omic

cre

dit

crun

ch.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

4)N

ew c

opyr

ight

in fi

lms.

Eff

icie

nt a

dmin

istra

tion

of

the

proc

ess

and

volu

mes

of

appl

icat

ions

. P

roje

ctio

n fo

r co

min

g ye

ar:

Volu

me

= 1

00

Tren

d in

cop

yrig

ht.

25 p

er q

uart

er.

The

tota

l for

the

year

was

51.

The

targ

et

for t

he y

ear w

as 1

00, m

eani

ng th

at th

e ta

rget

was

mis

sed

by 4

9%.

Alth

ough

it is

a re

gula

ted

envi

ronm

ent,

non-

com

plia

nce

from

cop

yrig

ht o

wne

rs

mig

ht, a

part

from

the

econ

omic

do

wnt

urn,

als

o ha

ve c

ontri

bute

d to

the

decl

ine,

as

they

are

not

all

awar

e of

thei

r rig

hts.

5)N

ew p

opyr

ight

in c

olle

ctin

g so

ciet

ies.

Eff

icie

nt a

dmin

istra

tion

of

the

proc

ess

and

volu

mes

of

app

licat

ions

. P

roje

ctio

n fo

r com

ing

year

can

not b

e qu

antif

ied

due

to n

atur

e of

the

serv

ice

rend

ered

.

Rep

orts

on

asse

ssm

ent f

or

com

plia

nce.

Deg

ree

of

com

plia

nce

to

non-

com

plia

nces

.

- The

num

ber o

f non

-com

plia

nces

co

rrec

ted.

- A

ccre

dite

d C

olle

ctin

g S

ocie

ties

have

pu

blis

hed

tarif

fs fo

r pay

men

t of r

oyal

ties

to u

sers

for l

icen

sing

pur

pose

s.- R

egul

atio

ns o

n co

llect

ive

man

agem

ent

wer

e ef

fect

ivel

y im

plem

ente

d.

Reg

ulat

ions

rece

ntly

pro

mul

gate

d. N

on-

com

plia

nces

stil

l nee

d to

be

popu

late

d in

to th

e re

port

s.

1.1.

2Co

-ope

rativ

es

1)N

ew re

gist

ratio

n of

co-

oper

ativ

es.

All

new

app

licat

ions

re

gist

ered

as

rece

ived

. P

roje

ctio

n fo

r com

ing

year

:- V

olum

e =

3, 9

00- G

row

th =

17%

.

Tren

d in

num

ber

of e

ntiti

es

regi

ster

ed

com

pare

d to

pr

evio

us y

ears

.

Q1

= 1

, 013

Q

2 =

1, 0

13

Q3

= 8

61

Q4

= 1

, 013

.

The

tota

l for

the

year

was

6, 5

04. T

he

targ

et fo

r the

yea

r was

3, 9

00 w

hich

m

eans

55%

abo

ve th

e ta

rget

.Q

1: 3

14 re

ject

ions

Q2:

410

reje

ctio

nsQ

3: 2

98 re

ject

ions

Q4:

252

reje

ctio

ns.

New

regi

stra

tions

exc

eede

d qu

arte

rly

targ

et d

ue to

the

mar

ketin

g in

itiat

ives

un

dert

aken

.Th

e m

ain

reas

ons

for r

ejec

tions

are

:- N

o cu

stom

er c

ode

subm

itted

;- N

o or

sho

rtag

e of

fund

s on

cus

tom

er’s

co

de;

- Inc

ompl

ete

appl

icat

ion

form

s;

- Con

stitu

tion

not c

ompl

ying

with

the

Co-

oper

ativ

es A

ct

1.1.

3Co

mpa

nies

and

Clo

se C

orpo

ratio

ns

1)N

ew c

ompa

ny re

gist

ratio

ns.

Gro

win

g da

taba

se o

f re

gist

ered

bus

ines

ses

and

entit

ies

brou

ght i

nto

the

form

al e

cono

my.

Pro

ject

ion

for c

omin

g ye

ar:

- Vol

ume

= 4

5, 0

00- G

row

th =

6,9

%

Tren

d in

num

ber

of e

ntiti

es

regi

ster

ed

com

pare

d to

pr

evio

us y

ears

.

11, 2

50 p

er

quar

ter.

Tota

l rec

eive

d w

as 2

7, 3

58. T

he ta

rget

for

the

year

was

45,

000

, mea

ning

that

the

targ

et w

as m

isse

d by

39.

2%.

mai

nly

due

to th

e ec

onom

ic c

redi

t cr

unch

. Th

ere

is a

lso

unce

rtai

nty

in te

rms

of n

ew

Com

pani

es B

ill.

Incr

ease

d in

tere

st in

the

CC

as

a bu

sine

ss fo

rm a

s a

resu

lt of

the

corp

orat

e la

w re

form

pro

cess

. Th

e se

t tar

get w

as to

o hi

gh to

be

achi

eved

.

2)N

ew c

lose

cor

pora

tion

regi

stra

tions

.G

row

ing

data

base

of

regi

ster

ed b

usin

esse

s an

d en

titie

s br

ough

t int

o th

e fo

rmal

eco

nom

y. P

roje

ctio

n fo

r com

ing

year

:- V

olum

e =

248

, 000

- Gro

wth

= 8

,6%

Tren

d in

num

ber

of e

ntiti

es

regi

ster

ed

com

pare

d to

pr

evio

us y

ears

.

62, 0

00 p

er

quar

ter.

The

targ

et fo

r the

yea

r was

248

, 000

and

th

e ac

tual

regi

stra

tions

wer

e 26

1, 0

65.

The

targ

et w

as th

eref

ore

achi

eved

and

ex

ceed

ed b

y 5.

2%.

Targ

et e

xcee

ded

due

to a

lot o

f int

eres

t in

the

CC

as

a bu

sine

ss e

ntity

and

as

a re

sult

of th

e co

rpor

ate

law

refo

rm

proc

ess.

Ano

ther

con

tribu

ting

fact

or w

as

the

leve

l of p

ublic

ity it

rece

ived

.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

1.1.

4le

gal a

nd R

egul

ator

y se

rvic

es

1)N

ame

rese

rvat

ions

, app

rova

ls

and

nam

e ob

ject

ions

.E

ffic

ient

adm

inis

tratio

n of

the

grow

ing

data

base

an

d pr

oces

s of

nam

e re

serv

atio

ns.

P

roje

ctio

n fo

r com

ing

year

20

08/0

9- V

olum

e =

456

, 000

- Gro

wth

= 4

,5%

.

Turn

arou

nd

times

and

vo

lum

es o

f nam

e re

serv

atio

ns.

114,

000

per

qu

arte

rP

roje

ctio

n fo

r co

min

g ye

ar

2008

/09.

- The

targ

et fo

r the

yea

r was

456

, 000

an

d th

e ac

tual

num

ber o

f sea

rche

s w

ere

471,

608

, exc

eedi

ng th

e ta

rget

by

3.4%

.- N

ame

appr

oval

s: T

he n

umbe

r of n

ame

appr

oval

s w

as 4

63, 5

41. T

his

is a

2.5

%

incr

ease

from

pre

viou

s ye

ar.

Not

e: N

ame

rese

rvat

ions

refe

r to

the

tota

l pro

cess

of n

ame

sear

ch a

nd n

ame

appr

oval

. - O

bjec

tions

rece

ived

: A

tota

l of 1

, 220

for t

he y

ear.

- Obj

ectio

ns fi

nalis

ed:

A to

tal o

f 1, 3

83 o

bjec

tions

wer

e fin

alis

ed.

- Tur

naro

und

times

at o

ne a

nd a

hal

f w

orki

ng d

ays.

Ther

e is

incr

easi

ng a

war

enes

s of

the

legi

slat

ive

requ

irem

ents

.

2)Lo

dgem

ent o

f ann

ual r

etur

ns

(AR

s) fo

r pub

lic o

mpa

nies

.A

dmin

istra

tion

of lo

dged

vo

lum

es a

nd a

ssoc

iate

d cl

eans

ing

of d

ata

and

dere

gist

ratio

n on

inac

tive

ente

rpris

es.

Pro

ject

ion

for

com

ing

year

: -

Vol

ume

of lo

dgem

ents

=

3, 5

00

- Vol

ume

of a

ssoc

iate

d de

regi

stra

tion

= 4

00

A d

rop

in th

e nu

mbe

r of

annu

al re

turn

s lo

dged

for

publ

ic c

ompa

nies

is b

eing

ex

perie

nced

. Th

is c

an b

e as

crib

ed to

the

ratio

nalis

atio

n of

sub

sidi

ary

com

pani

es a

nd

conv

ersi

ons

to o

ther

lega

l en

titie

s du

e to

the

high

cos

ts

of a

dmin

istra

tion.

Com

plia

nce

leve

ls

and

dere

gist

ratio

n an

d di

strib

utio

n.

Lodg

men

ts: =

87

5 pe

r qua

rter

. D

ereg

istra

tion

=

100

per q

uart

er.

A d

rop

in th

e am

ount

of a

nnua

l re

turn

s lo

dges

for

publ

ic c

ompa

nies

ha

ve b

een

expe

rienc

ed.

The

targ

et fo

r lod

gmen

ts o

f pub

lic

com

pani

es w

as 3

, 500

for t

he y

ear,

actu

al n

umbe

r of l

odgm

ents

is 4

, 318

, ex

ceed

ing

the

targ

et b

y 23

.3%

.

Targ

et a

chie

ved.

Num

ber o

f lod

gmen

ts w

as h

ighe

r tha

n th

e in

tend

ed (a

ntic

ipat

ed) 8

75 p

er

quar

ter.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

3)Lo

dgem

ent o

f ann

ual r

etur

ns

(AR

s) fo

r priv

ate

com

pani

es.

The

gene

ral e

xten

sion

s of

an

nual

retu

rns

for p

rivat

e co

mpa

nies

laps

ed o

n 1s

t Sep

tem

ber 2

007

and

subs

eque

ntly

the

first

bat

ch o

f pr

ivat

e co

mpa

nies

wer

e on

ly

refe

rred

for d

ereg

istra

tion

in

Sep

tem

ber 2

007.

The

refo

re, i

t is

ver

y di

ffic

ult t

o es

timat

e th

e vo

lum

e of

der

egis

tratio

n of

pr

ivat

e co

mpa

nies

. A

ppro

xim

atel

y 60

% o

f pr

ivat

e co

mpa

nies

hav

e no

t co

mpl

ied

in lo

dgin

g th

eir

annu

al re

turn

s an

d th

eref

ore

a hi

gh in

crea

se in

der

egis

tratio

n ca

n be

exp

ecte

d.C

lean

sing

of C

IPR

O d

atab

ase

reco

rd b

y de

regi

stra

tion

of

inac

tive

entit

ies.

In

crea

sed

rest

orat

ion

of

CIP

RO

reco

rds

by a

ctiv

e re

capt

urin

g of

info

rmat

ion

as

corr

ecte

d by

ann

ual r

etur

n up

on lo

dgem

ents

.P

roje

ctio

n fo

r com

ing

year

:- V

olum

e of

lodg

men

ts: =

142,

000

Com

plia

nce

leve

ls

and

dere

gist

ratio

n an

d di

strib

utio

n.

35, 5

00 p

er

quar

ter.

The

targ

et fo

r lod

gem

ents

of p

rivat

e co

mpa

nies

was

142

, 000

for t

he y

ear.

Act

ual n

umbe

r of l

odge

men

ts s

ubm

itted

w

as 1

70, 6

05, e

xcee

ding

the

targ

et b

y 20

.14%

.

Aver

age

of lo

dgem

ents

was

hig

her t

han

the

inte

nded

(ant

icip

ated

) 35,

500

per

qu

arte

r.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

4)Lo

dgem

ent o

f ann

ual r

etur

ns

(AR

s) fo

r clo

se c

orpo

ratio

ns.

Cle

ansi

ng o

f CIP

RO

dat

abas

e re

cord

s by

der

egis

tratio

n of

in

activ

e en

titie

s In

crea

sed

rest

orat

ion

of

CIP

RO

reco

rds

by a

ctiv

e re

-cap

turin

g of

info

rmat

ion

as

corr

ecte

d by

ann

ual r

etur

ns

upon

lodg

emen

ts.

Pro

ject

ion

for c

omin

g ye

ar:

- Vo

lum

e of

lodg

men

ts =

62

0, 0

00- V

olum

e of

ass

ocia

ted

dere

gist

ratio

n =

60%

of

regi

ster

ed c

lose

cor

pora

tions

.- U

ptak

e of

ann

ual r

etur

ns

for c

lose

cor

pora

tions

is

estim

ated

at 4

0% o

f 155

, 000

(a

s pe

r 10t

h S

epte

mbe

r 200

7)

regi

ster

ed c

lose

cor

pora

tions

.

Com

plia

nce

leve

ls

and

dere

gist

ratio

n an

d di

strib

utio

n.

155,

000

per

qu

arte

r.- I

nten

ded

targ

et fo

r the

lodg

emen

t of

annu

al re

turn

s fo

r clo

se c

orpo

ratio

ns

was

app

licab

le to

qua

rter

s th

ree

and

four

onl

y. A

ctua

l reg

istra

tions

for t

he t

wo

quar

ters

wer

e 66

, 724

. Thi

s w

as 7

8.5%

le

ss th

an th

e in

tend

ed ta

rget

of 3

10, 0

00

over

a p

erio

d of

6 m

onth

s. (P

leas

e no

te

that

this

info

rmat

ion

diff

ers

from

the

4th

Qua

rter

ly re

port

, bec

ause

qua

rter

s 1

and

2 sh

ould

not

t hav

e be

en a

ccou

nted

fo

r in

the

repo

rt).

The

targ

ets

wer

e no

t rea

ched

as

expe

cted

due

to th

e fa

ct th

at th

e m

arke

ting

cam

paig

n is

stil

l in

proc

ess

of

bein

g ro

lled

out i

n to

talit

y.

1.1.

5Co

-ope

rativ

es

1)Lo

dgem

ent o

f ann

ual r

etur

ns

for c

o-op

erat

ives

..A

nnua

l ret

urns

(AR

s) a

vaila

ble

for d

iscl

osur

e.Vo

lum

e re

ceiv

ed w

ithin

180

da

ys o

f end

of c

o-op

erat

ive’

s fin

anci

al y

ear A

R p

roce

ssed

w

ithin

thre

e w

orki

ng d

ays.

Volu

me

of

lodg

emen

ts =

20

0 pe

r qua

rter

.

Ann

ual t

arge

t was

800

and

act

ual

retu

rns

proc

esse

d w

ere

95, a

n un

dera

chie

vem

ent o

f 88.

12%

.

Did

not

reac

h th

e ta

rget

due

to n

on-

com

plia

nce

by c

o-op

erat

ives

. M

arke

ting

of c

o-op

erat

ives

and

ob

ligat

ion

to c

ompl

y

Volu

me

of

asso

ciat

ed

dere

gist

ratio

n =

50

per

qua

rter

.

Ann

ual t

arge

t was

200

, act

ual n

umbe

r of

dere

gist

ratio

n w

as 5

98, e

xcee

ded

targ

et

by 1

94%

.

Exc

eede

d ta

rget

by

194%

.

1.2

ADV

OCAC

Y &

CO

ORDI

nATI

On

1.2.

1CO

Re B

usIn

ess

1.2.

2Of

fice

of th

e Ce

O an

d CO

O, In

telle

ctua

l Pro

pert

y, C

ompa

nies

& C

lose

Cor

pora

tions

, Co-

oper

ativ

es, l

egal

& R

egul

ator

y se

rvic

es, C

usto

mer

ser

vice

s

1)Pa

rtic

ipat

ion

in s

take

hold

er

foru

ms

with

pro

fess

iona

l bo

dies

.

Add

ress

div

isio

n sp

ecifi

c is

sues

obt

aine

d fro

m

feed

back

.

Feed

back

from

st

akeh

olde

rs in

fo

rum

s.

Con

tinuo

us

(Qua

rter

ly).

- IP

Sta

keho

lder

s m

eetin

gs w

ere

held

on

9th

Apr

il 20

08, 1

2th

June

200

8, 3

rd

Sep

tem

ber 2

008

and

11th

Mar

ch 2

009.

- Var

ious

sub

ject

s w

ere

disc

usse

d su

ch

as o

nlin

e bi

lling

, rem

ote

acce

ss, e

tc.

- Cop

ies

of th

e m

inut

es o

f the

mee

ting

are

avai

labl

e fo

r rev

iew

. - O

ngoi

ng p

roce

ss.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

2)B

uild

and

mai

ntai

n st

rate

gic

part

ners

hips

and

re

latio

nshi

ps w

ith c

lient

s an

d st

akeh

olde

rs, b

oth

inte

rnat

iona

l and

nat

iona

l e.g

. E

PO

, WIP

O, O

HIM

, JIC

A,

AR

IPO

, NA

FCO

C, B

US

A,

CH

AM

SA

, SA

PO

, gov

ernm

ent

depa

rtm

ents

, med

ia, B

anki

ng

Cou

ncil,

JS

E, a

nd n

atio

nal

pate

nt o

ffic

es (e

.g. J

apan

, Fr

ance

, Sin

gapo

re, e

tc).

.

- Sha

ring

wor

ksho

ps w

ith

part

ners

.- C

ontri

bute

in d

ecis

ion-

mak

ing

that

impa

cts

on th

e ec

onom

y- P

rovi

de re

gula

r inf

orm

atio

n to

pai

nt a

cor

rect

pic

ture

of

CIP

RO

- Clie

nt u

nder

stan

ding

and

sa

tisfa

ctio

n- O

btai

n im

port

ant i

nfor

mat

ion

from

them

that

will

ass

ist

CIP

RO

.- U

se th

eir o

utle

ts a

s po

ssib

le

dist

ribut

ion

chan

nels

- B

ecom

e a

refe

renc

e m

odel

fo

r SA

DC

, NE

PAD

and

oth

er

Afri

can

coun

tries

- Pro

tect

ion

of IP

righ

ts a

cros

s co

untri

es- E

nter

ing

inte

rnat

iona

l tre

atie

s.

- Mem

bers

hip

as w

ell a

s st

reng

then

ing

our

part

ners

hip

by

sign

ing

SLA

s or

M

OU

s.

- Ran

king

in

com

paris

on to

ot

her s

imila

r of

fices

- Int

egra

ted

sche

dule

s w

ith J

SE

with

pr

ospe

ctus

es

time

tabl

e, in

vie

w

of A

cts

gove

rnin

g ou

r act

iviti

es

- Joi

nt tr

aini

ng

even

ts; a

ttend

m

eetin

gs

and

wor

king

gr

oups

and

be

nchm

arki

ng.

- Con

tinuo

us

mai

nten

ance

of

rela

tions

hips

- Bus

ines

s to

be

invo

lved

whe

re

nece

ssar

y.

- Tra

de M

arks

Div

isio

n ha

d m

eetin

gs

cond

ucte

d w

ith U

SP

TO, A

ustra

lian,

C

hine

se, K

orea

n, In

dian

, Mex

ican

an

d K

enya

n IP

Off

ices

and

Reg

istra

rs

from

Car

ibbe

an re

gion

s to

dis

cuss

co

oper

atio

n ag

reem

ents

and

futu

re

train

ing

need

s.

- Atte

ndan

ce o

f Mad

rid W

orki

ng G

roup

, S

tand

ing

Com

mitt

ee o

n Tr

ade

Mar

ks,

WIP

O G

ener

al A

ssem

blie

s.- T

rain

ing

prov

ided

to s

taff

from

N

amib

ian

offic

e.- A

mee

ting

was

hel

d w

ith th

e M

aste

r’s O

ffic

e to

def

ine

role

s an

d re

spon

sibi

litie

s.

- Com

mitt

ee w

as fo

rmed

with

Nat

iona

l Tr

easu

ry.

- IP

Pat

ents

, Des

igns

and

Cop

yrig

hts

repo

rted

the

follo

win

g ev

ents

:- P

CT

Trai

ning

in K

orea

2-6

th F

ebru

ary

20

09 a

ttend

ed).

- Atte

nded

the

13th

ses

sion

of t

he

Sta

ndin

g C

omm

ittee

on

Pate

nt L

aw

(SC

P) i

n G

enev

a fro

m 2

3-27

th M

arch

20

09.

- Atte

nded

Hig

h Le

vel F

orum

on

IP &

G

loba

l Iss

ues

in B

eijin

g fro

m 3

0-31

st

Mar

ch 2

009

- Pre

sent

atio

n de

liver

ed a

t sem

inar

on

Eco

nom

ic G

row

th a

nd IP

Pro

tect

ion

26-

30th

Jan

uary

200

9 in

Pre

toria

org

anis

ed

by W

IPO

, JIC

A &

DS

T.- P

rese

ntat

ions

giv

en to

a C

hine

se

dele

gatio

n on

8th

Jan

uary

200

9 at

C

IPR

O.

- Pre

sent

atio

ns g

iven

to J

apan

ese.

de

lega

tion

on 2

nd F

ebru

ary

2009

at

CIP

RO

Targ

et a

chie

ved.

MO

U w

ith F

SB

com

pile

d aw

aitin

g ap

prov

al.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

1.2.

3Cu

stom

er s

ervi

ces

1)

Bui

ld re

latio

nshi

ps w

ith:

the

dti

and

othe

r CO

TII

inst

itutio

ns.

- One

-sto

p sh

op;

- Elim

inat

ion

of d

uplic

atio

n;- E

ase

of in

tera

ctio

n;- R

educ

ing

clie

nt’s

frus

tratio

n.

- Cha

nges

in

regi

stra

tion

leve

ls- A

llian

ces

form

alis

ed.

- “t

akin

g dt

i to

the

peop

le”

Q1

= 3

eve

nts

Q2

= 3

eve

nts

Q3

= 3

eve

nts

Q4

= 3

eve

nts.

- R

egul

ar L

iais

on C

omm

ittee

mee

tings

- Im

bizo

s &

exh

ibiti

ons

atte

nded

with

the

dt

i and

oth

er s

take

hold

ers.

- D

ecen

tralis

atio

n ro

ll-ou

t.-

SLA

’s s

igne

d w

ith v

ario

us p

artn

ers

- O

ne p

oint

of e

ntry

est

ablis

hed

- S

ervi

ce d

eliv

ery

plan

was

dra

wn

up.

- CIP

RO

sig

ned

SLA

with

SE

DA

on

29th

M

arch

200

9.

Sho

rtag

e of

Hum

an R

esou

rces

.In

itial

focu

s is

on

dece

ntra

lised

pa

rtne

rshi

ps.

1.2.

4In

telle

ctua

l Pro

pert

y, C

ompa

nies

and

Clo

se C

orpo

ratio

ns, C

o-op

erat

ives

, Cus

tom

er s

ervi

ces

1)

Adm

inis

tratio

n of

Act

ive

Pro

duct

ion

filin

g.P

rodu

ctio

n fil

ing

activ

ely

adm

inis

tere

d.P

rodu

ctio

n fil

ing

adm

inis

tere

d ac

cord

ing

to th

e S

LA.

Con

tinuo

us.

- App

oint

men

t of q

ualit

y as

sure

rs to

m

anag

e th

e in

flow

and

out

flow

of w

ork

from

and

to M

etro

-file

- M

etro

file

SLA

fina

lised

.-

In-h

ouse

regi

stry

was

inve

stig

ated

.-

Sca

nnin

g pr

ojec

t ini

tiate

d in

the

IP u

nit.

Exp

iry

of M

etro

file

con

tract

.S

taff

sho

rtag

e.S

cann

ing

proj

ect a

nd u

p-fro

nt s

cann

ing

proj

ect i

n pr

ogre

ss.

1.2.

5le

gal a

nd R

egul

ator

y se

rvic

es (l

Rs).

1)

Dra

ftin

g re

gula

tions

and

inpu

t to

dra

ftin

g le

gisl

atio

n.A

men

ded

corp

orat

e re

gula

tions

and

IP

regu

latio

ns.

- Ann

ual r

evis

ion

of fe

es

- Tre

asur

y ap

prov

al fo

r any

ch

ange

s in

fees

- F

ollo

win

g Tr

easu

ry a

ppro

val

LRS

to d

raft

am

endm

ents

to

the

regu

latio

ns

conc

erne

d.

- Q4

=

Am

endm

ents

to

regu

latio

ns

conc

erne

d.

- Le

gisl

ativ

e ta

bles

refle

ctin

g cu

rren

t fe

es a

nd p

ropo

sed

amen

dmen

ts to

fees

w

ere

deve

lope

d by

Bus

ines

s.

- LR

S a

nd F

inan

ce D

ivis

ion

met

with

re

pres

enta

tive

from

Nat

iona

l Tre

asur

y w

ith re

gard

to fe

e am

endm

ents

.

One

of t

he c

halle

nges

impa

ctin

g on

the

non-

final

isat

ion

in o

btai

ning

Tre

asur

y ap

prov

al a

nd p

ublis

hing

am

endm

ents

to

the

regu

latio

ns w

as th

e di

ffer

ent f

orm

at.

1.2.

6le

gal a

nd R

egul

ator

y se

rvic

es (l

Rs).

1)

Co

oper

ate

with

CC

RD

- in

put

to c

orpo

rate

law

refo

rm.

Law

refo

rm a

ligne

d w

ith

busi

ness

real

ities

of C

IPR

O.

Fina

lisat

ion

of

draf

t Com

pani

es

Bill

(co

ordi

nate

d by

CC

RD

).

Con

tinuo

us

(CC

RD

is

coor

dina

ting

the

corp

orat

e la

w

refo

rm p

roce

ss).

- Bill

was

put

thro

ugh

all s

tage

s of

Pa

rliam

ent a

nd a

ppro

ved

by P

arlia

men

t.

Pre

side

nt s

igne

d B

ill w

hich

bec

ame

an

Act

.-

Dra

ftin

g of

regu

latio

ns o

f Bill

by

CC

RD

.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

1.2.

7le

gal a

nd R

egul

ator

y se

rvic

es.

1)C

oor

dina

ting

revi

sion

of

dele

gatio

ns.

Co

ordi

natin

g re

visi

on

(upg

radi

ng) o

f CIP

RO

de

lega

tions

as

need

ed.

Upd

ated

de

lega

tions

and

de

lega

tions

re

gist

er.

Ann

ual b

y Q

4-

Fina

ncia

l and

pro

cure

men

t del

egat

ions

final

ised

and

sig

ned

by D

G in

Jul

y

20

08.

- D

eleg

atio

ns re

gist

er n

ot in

pla

ce y

et.

Targ

et a

chie

ved.

1.2.

8le

gal a

nd R

egul

ator

y se

rvic

es

1)

Co-

ordi

natio

n re

visi

on o

f po

licie

s an

d up

datin

g C

IPR

O

Polic

y R

egis

ter.

Co

ordi

natin

g re

visi

on

(upg

radi

ng) o

f CIP

RO

po

licie

s.

Upd

ated

de

lega

tions

and

po

licie

s re

gist

er.

Ann

ual b

y Q

4.

- Le

gal D

ivis

ion

requ

este

d al

l div

isio

ns

in w

ritin

g on

30t

h Ja

nuar

y 20

09 to

revi

ew

polic

ies,

get

app

rova

l and

pro

vide

fe

edba

ck a

nd u

pdat

ed p

olic

ies

to L

egal

D

ivis

ion.

- F

inan

ce a

nd P

rocu

rem

ent d

eleg

atio

ns

upda

ted.

Will

be

final

ised

in A

pril

2009

due

to

vario

us c

ircum

stan

ces.

Fee

dbac

k by

HR

an

d IC

T st

ill o

utst

andi

ng. H

R in

dica

ted

that

they

wer

e st

ill b

usy

with

the

revi

sion

.

1.3

FInA

nCe

& H

uMAn

CAP

ITAl

FIn

AnCe

& H

uMAn

CAP

ITAl

1.3.

1Fi

nanc

e

1)Fi

nanc

ial A

ccou

ntin

g.C

ash

Flow

Man

agem

ent.

Eff

ectiv

e an

d ac

tive

cash

m

anag

emen

t.

Cas

h ba

lanc

es

mai

ntai

ned

at

low

est p

ossi

ble

leve

ls to

ena

ble

oper

atio

ns.

- C

ash-

flow

man

aged

mon

thly.

- Sur

plus

fund

s tra

nsfe

rred

mon

thly

to

CIP

RO

-CP

D.

- C

ash-

flow

pro

ject

ions

don

e m

onth

ly.-

Cas

h in

the

mai

n ba

nk h

as b

een

kept

at

suf

ficie

nt le

vel t

o co

ver t

he o

pera

tiona

l ex

pens

es b

y tra

nsfe

rrin

g th

e su

rplu

ses

into

the

CP

D in

vest

men

t acc

ount

.

The

inve

stm

ent a

ccou

nt b

alan

ce c

ould

be

util

ised

mor

e ef

fect

ivel

y.

Eff

ectiv

e C

redi

tor

Man

agem

ent.

- Tim

e ta

ken

to

pay

supp

liers

- Num

ber o

f co

mpl

aint

s fro

m

supp

liers

in te

rms

of p

aym

ents

.

- Pay

sup

plie

rs

with

in 3

0 da

ys o

f re

ceip

t of i

nvoi

ce.

- No

com

plai

nts

for l

ate

paym

ents

.

- 90%

com

plia

nce

for p

aym

ents

of

invo

ices

.-

Paym

ents

are

pro

cess

ed w

ith in

30

days

with

the

exce

ptio

n of

invo

ices

with

qu

erie

s.

10%

non

com

plia

nce

due

to la

te

subm

issi

on o

f inv

oice

s.

Invo

ices

not

reac

hing

fina

nce

on ti

me

for

proc

essi

ng.

Ens

ure

accu

rate

pay

roll

adm

inis

tratio

n.N

umbe

r and

na

ture

of p

ayro

ll re

late

d qu

erie

s fro

m s

taff

.

Acc

urat

e pa

yrol

l ad

min

istra

tion

thro

ugho

ut th

e ye

ar (q

uerie

s m

inim

al).

- Th

e ov

eral

l num

ber o

f que

ries

redu

ced

for p

ayro

ll re

late

d m

atte

rs. O

nly

two

quer

ies

for g

arni

shee

s fo

r the

per

iod

unde

r rev

iew

.- 9

8% c

orre

ctne

ss in

pay

roll

adm

inis

tratio

n.- 1

00%

cor

rect

ness

in p

ayro

ll ad

min

istra

tion

had

been

ach

ieve

d in

the

4th

quar

ter.

Targ

et a

chie

ved.

Payr

oll p

aym

ents

that

we

pay

thro

ugh

Acc

pac

due

to u

rgen

cy.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Dev

elop

, im

plem

ent a

nd

mai

ntai

n a

syst

em o

f int

erna

l co

ntro

l.

- Unq

ualif

ied

audi

t re

port

- Int

erna

l Aud

it fin

ding

s.

Dev

elop

act

ion

plan

to a

ddre

ss

inte

rnal

and

ex

tern

al a

udit

findi

ngs.

- Act

ion

plan

was

dev

elop

ed a

nd is

re

port

ed o

n to

the

Aud

it C

omm

ittee

on

a qu

arte

rly b

asis

.-

100%

of t

he in

tern

al a

nd e

xter

nal

audi

t fin

ding

s ha

ve b

een

addr

esse

d by

im

plem

entin

g co

rrec

tive

mea

sure

s an

d co

ntro

ls. A

wai

ting

the

AG

’s re

port

.

Targ

et a

chie

ved.

Und

erst

andi

ng th

e im

port

ance

of i

nter

nal

cont

rols

by

colle

ague

s.

1.3

FInA

nCe

& H

uMAn

CAP

ITAl

FIn

AnCe

& H

uMAn

CAP

ITAl

con

tinue

d

1.3.

1Fi

nanc

e

Pre

pare

ann

ual f

inan

cial

st

atem

ents

.- C

ompi

le

finan

cial

st

atem

ents

ac

cord

ing

to le

gisl

ativ

e fra

mew

ork.

- Co-

ordi

natio

n of

ext

erna

l aud

it ac

tiviti

es.

Dev

elop

and

m

anag

e th

e an

nual

aud

it pl

an.

- Ann

ual f

inan

cial

sta

tem

ents

wer

e pr

epar

ed fo

r end

Mar

ch 2

008.

- Fi

nanc

e ha

s de

velo

ped

an a

udit

actio

n pl

an a

nd h

as a

yea

r end

wor

king

file

.

The

finan

cial

s ar

e du

e on

31s

t May

200

8.

2)

Man

agem

ent a

ccou

ntin

g.

Co-

ordi

nate

the

prep

arat

ion

of th

e bu

dget

.A

ccur

acy

of

budg

et.

- Com

pile

bud

get

acco

rdin

g to

app

rove

d tim

efra

me.

- Q

4: R

evis

ion

of

Fee

stru

ctur

e .

- B

udge

t com

pile

d.-

Nat

iona

l exp

endi

ture

sub

mitt

ed to

the

dti

on 2

7th

Nov

embe

r 200

8.

- R

evis

ion

of fe

e st

ruct

ure

in p

rogr

ess.

- 200

9/10

div

isio

nal b

udge

t allo

catio

ns

appr

oved

by

CE

T on

13t

h M

arch

200

9.-

Task

team

est

ablis

hed

for t

he re

visi

on

of th

e fe

e st

ruct

ure.

Fina

nce

to g

ive

inpu

t as

and

whe

n re

ques

ted.

Mon

itor s

pend

ing.

Act

ual e

xpen

ditu

re

vs. b

udge

ted

expe

nditu

re.

- Mon

thly

re

port

ing

to

man

agem

ent

on s

pend

ing

perfo

rman

ce.

- N

o ov

ersp

endi

ng.

- Mon

thly

repo

rtin

g ex

ecut

ed- M

onth

ly

varia

nce

repo

rts

deve

lope

d.

- No

over

-spe

ndin

g.- A

ctua

l exp

endi

ture

for t

he p

erio

d

200

8/09

am

ount

s to

66%

of t

he

budg

et.

- Hig

h un

der-

spen

ding

esp

ecia

lly o

n sp

ecia

l pro

ject

s du

e to

lack

of a

ppro

ved

busi

ness

pla

ns.

- The

reas

ons

for t

he u

nder

exp

endi

ture

ar

e du

e to

lack

of i

mpl

emen

tatio

n of

sp

ecia

l pro

ject

s.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Pre

pare

mon

thly

, qua

rter

ly

and

annu

al E

stim

ates

of

Nat

iona

l Exp

endi

ture

(EN

E)

repo

rts

for t

he d

ti an

d N

atio

nal T

reas

ury.

Tim

elin

ess

and

accu

racy

of

mon

thly

, qua

rter

ly

and

annu

al

repo

rts.

- Ava

ilabi

lity

of

repo

rts

befo

re

the

15th

of e

ach

mon

th.

- A

nnua

l rep

orts

on

tim

e as

per

le

gal f

ram

ewor

k.- Q

uart

erly

repo

rts

on ti

me.

- R

epor

ts c

ompi

led

with

in ti

mef

ram

e.-

200

9 E

stim

ates

of N

atio

nal

Exp

endi

ture

sub

mitt

ed to

the

dti

on 2

7th

Nov

embe

r 200

8.

- M

onth

ly In

Yea

r Mon

itorin

g re

port

s w

ere

com

pile

d an

d su

bmitt

ed to

the

dti

befo

re th

e 15

th o

f eve

ry m

onth

.-

All

quar

terly

repo

rts

are

on ti

me.

Targ

et a

chie

ved.

Ens

ure

reve

nue

is c

ompl

ete

and

accu

rate

.M

onth

ly re

cord

ing

and

reco

ncili

atio

n of

reve

nue

in th

e fin

anci

al s

yste

m.

- Mon

thly

re

conc

iliat

ions

- Mon

thly

re

port

ing

on th

e ac

tual

reve

nue

perfo

rman

ce

agai

nst b

udge

t.

- M

onth

ly re

conc

iliat

ions

don

e- M

onth

ly re

port

s on

the

actu

al re

venu

e pe

rform

ance

aga

inst

bud

get w

ere

com

pile

d.- T

he in

com

e re

ceiv

ed in

the

Adv

ance

ac

coun

t was

revi

ewed

and

ana

lyse

d fo

r ac

cura

cy a

nd c

ompl

eten

ess.

Tar

get a

chie

ved.

Red

uce

unal

loca

ted

inco

me.

Volu

me

of

unal

loca

ted

inco

me.

Red

uce

unal

loca

ted

amou

nt b

y at

leas

t 25

%.

- Una

lloca

ted

inco

me

acco

unt h

as b

een

redu

ced

by R

331,

650

.70

(42.

55%

). - T

he u

nallo

cate

d de

posi

ts a

ccou

nt w

as

revi

ewed

and

ana

lyse

d fo

r acc

urac

y an

d co

mpl

eten

ess.

Targ

et a

chie

ved.

The

curr

ent s

yste

m is

not

des

igne

d to

re

cogn

ise

trans

actio

ns fr

om b

anks

oth

er

than

AB

SA

whi

ch is

CIP

RO

’s m

ain

bank

ac

coun

t.Th

e cu

rren

t sys

tem

can

not a

lloca

te

amou

nts

auto

mat

ical

ly.

3)

Sup

ply

Cha

in M

anag

emen

t (S

CM

).

Upd

ate

SC

M p

olic

y,

dele

gatio

ns a

nd p

roce

dure

s.

- A

dopt

ion

and

impl

emen

tatio

n of

con

sist

ent

legi

slat

ive

and

polic

y fra

mew

ork.

- T

rain

line

m

anag

ers

on

SC

M p

olic

y,

dele

gatio

ns a

nd

proc

edur

es.

- Q1:

Sup

plie

r da

taba

se to

be

upda

ted

- Q2:

Pol

icy

and

pr

oced

ure

man

ual

to b

e re

view

ed- Q

1 –

Q4:

1

Trai

ning

ses

sion

pe

r qua

rter

.

- S

uppl

ier d

atab

ase

upda

ted.

- Tr

aini

ng s

essi

on c

ompl

eted

.-

Polic

y re

view

com

plet

e.-

Dur

ing

the

repo

rtin

g pe

riod

train

ing

was

pro

vide

d to

var

ious

div

isio

ns o

f C

IPR

O o

n a

one

on o

ne b

asis

.- T

he S

uppl

y C

hain

Man

agem

ent a

nd

Fixe

d A

sset

Pol

icie

s w

ere

revi

ewed

aga

in

in J

anua

ry 2

009

and

appr

oved

on

the

17th

Mar

ch 2

009.

-

A to

tal o

f 88

pros

pect

ive

supp

liers

w

ere

capt

ured

on

the

supp

lier’s

da

taba

se fo

r var

ious

com

mod

ities

. -

Dur

ing

the

perio

d un

der r

evie

w o

ffic

ials

fro

m v

ario

us d

ivis

ions

wer

e in

duct

ed o

n an

ad

hoc

basi

s in

to th

e de

velo

pmen

t of

term

s of

refe

renc

e an

d sp

ecifi

catio

ns.

Targ

et a

chie

ved.

Polic

ies

to b

e re

view

ed o

nce

per a

nnum

to

ens

ure

that

no

non-

valid

regi

ster

ed

supp

liers

are

not

cap

ture

d on

the

supp

liers

dat

abas

e,G

roup

trai

ning

ses

sion

s w

ere

not

cond

ucte

d du

e to

fina

ncia

l yea

r-en

d pr

oces

ses.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Pro

vide

pro

cure

men

t sup

port

to

the

orga

nisa

tion.

Sat

isfie

d le

vel

of c

usto

mer

s (in

tern

al –

C

IPR

O).

- Q1,

Dev

elop

cu

stom

er s

urve

y- Q

2, C

ondu

ct

cust

omer

sur

vey

and

deve

lop

actio

n pl

ans

for

impr

oved

ser

vice

de

liver

y.- Q

2, Q

4 =

Impr

ove

proc

urem

ent

proc

ess

by

elim

inat

ing

non-

valu

e ad

ding

ac

tiviti

es.

- Th

e in

tern

al c

usto

mer

sur

vey

has

not b

een

deve

lope

d an

d co

uld

not b

e co

nduc

ted.

-

Sen

ior m

anag

ers

prov

ided

hel

p-de

sk

serv

ices

to in

tern

al b

usin

ess

units

from

th

e 16

th M

arch

200

9 up

to th

e 31

st

Mar

ch 2

009

betw

een

08h3

0 an

d 10

h30.

- S

enio

r Man

ager

: Sup

ply

Cha

in

Man

agem

ent h

ad d

evel

oped

P

rocu

rem

ent P

lans

and

sub

mitt

ed to

va

rious

div

isio

ns fo

r com

plet

ions

, whi

ch

will

ass

ist U

nits

/Div

isio

ns to

iden

tify

proc

urem

ent n

eeds

for t

he 2

009/

10

finan

cial

yea

r.

Gui

delin

es o

n ho

w to

dev

elop

the

cust

omer

sur

vey

are

curr

ently

bei

ng

deve

lope

d.

The

SC

M u

nit w

as b

usy

with

the

prep

arat

ion

of fi

nanc

ial y

ear-

end

activ

ities

incl

udin

g as

sets

ver

ifica

tion.

The

SC

M w

ill d

iscu

ss p

rocu

rem

ent p

lans

w

ith e

ach

divi

sion

dur

ing

Qua

rter

1 o

f the

20

09/1

0 fin

anci

al y

ear.

Ens

ure

that

all

vend

ors

regi

ster

ed o

n th

e su

pplie

r da

taba

se a

re v

alid

sup

plie

rs

and

are

regi

ster

ed fo

r VAT

.

Valid

ity o

f su

pplie

rs.

- Q1:

Sup

plie

r da

taba

se to

be

upda

ted.

- All

supp

liers

us

ed a

re

valid

ated

aga

inst

N

atio

nal T

reas

ury

data

base

.

- S

uppl

ier d

atab

ase

upda

ted

- All

supp

liers

hav

e va

lid ta

x cl

eara

nce

cert

ifica

tes

and

are

valid

ated

aga

inst

the

Nat

iona

l Tre

asur

y’s

‘Res

trict

ed S

uppl

iers

D

atab

ase’

on

a re

gula

r bas

is to

che

ck

whe

ther

sup

plie

rs a

re n

ot re

stric

ted

to d

o bu

sine

ss w

ith g

over

nmen

t dep

artm

ents

.

Targ

et a

chie

ved.

Ens

ure

that

inve

ntor

y is

sa

fegu

arde

d an

d ac

coun

ted

for.

- Va

rianc

e be

twee

n ac

tual

st

ock,

the

sub

ledg

er a

nd

gene

ral l

edge

r-

Qua

rter

ly

stoc

ktak

ing.

- Act

ual s

tock

re

conc

iled

to

sub

ledg

er a

nd

gene

ral l

edge

r- Q

uart

erly

st

ockt

akin

g.

- S

tock

taki

ng c

ompl

eted

in a

ll fo

ur

quar

ters

.- T

he p

hysi

cal s

tock

in th

e st

ores

is

reco

ncile

d to

the

gene

ral l

edge

r on

a m

onth

ly b

asis

. - T

he a

nnua

l sto

ckta

king

was

don

e on

26

th a

nd 2

7th

Mar

ch 2

009.

- T

he in

tern

al a

udito

rs w

ere

also

invi

ted

to o

bser

ve th

e pr

oces

s of

sto

ckta

king

.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Ens

ure

that

all

asse

ts a

re

safe

guar

ded

and

acco

unte

d fo

r.

Varia

nce

betw

een

actu

al a

sset

s, th

e su

b le

dger

and

ge

nera

l led

ger.

- Act

ual

reco

ncile

d to

su

b le

dger

and

ge

nera

l led

ger.

- Six

-mon

thly

as

set v

erifi

catio

n.

- Ass

et v

erifi

catio

n ha

s be

en d

one

as

sche

dule

d an

d is

on

targ

et.

- S

CM

has

em

bark

ed o

n th

e ve

rific

atio

n of

ass

ets

per D

ivis

ion

and

crea

ted

the

stat

us o

f ass

ets

per d

ivis

ions

on

the

Ass

etw

are

Man

ager

Sys

tem

- Th

e as

sets

ver

ifica

tion

and

bar-

codi

ng

for t

he C

ape

Tow

n re

gion

al o

ffic

e w

as

done

. -

All

asse

ts to

be

disp

osed

off

had

bee

n ac

coun

ted

for b

y A

sset

s M

anag

emen

t at

the

offs

ite s

tora

ge.

- Th

e ha

lf-ye

arly

ass

ets

verif

icat

ion

was

do

ne a

nd re

port

ther

eof w

as a

ppro

ved

by th

e C

EO

.-

The

ann

ual a

sset

s ve

rific

atio

n w

as

done

and

a re

port

ther

eof h

as b

een

subm

itted

for a

ppro

val b

y th

e C

EO

.-

Mon

thly

reco

ncili

atio

ns b

etw

een

the

Ass

etw

are

Man

ager

Sys

tem

and

the

gene

ral l

edge

r wer

e do

ne.

Targ

et a

chie

ved.

Inco

rrec

t bar

-cod

es c

aptu

red

on th

e as

set r

egis

ter b

y th

e pe

rson

nel o

f A

ccTe

ch.

Sys

tem

s w

ere

iden

tifie

d by

the

asse

ts

cont

rolle

r and

ass

ets

cler

k th

roug

h th

e us

e of

a s

cann

er.

4)

Saf

ety,

Sec

urity

& F

acili

ties

Man

agem

ent.

Occ

upat

iona

l Hea

lth &

Saf

ety

mai

ntai

ned.

- For

mal

ap

poin

tmen

ts- I

nspe

ctio

ns- I

nves

tigat

ions

- For

mal

Hea

lth &

S

afet

y m

eetin

gs.

- Ann

ual

appo

intm

ents

- Qua

rter

ly

insp

ectio

ns a

nd

mee

tings

.

- H

ealth

and

Saf

ety

repo

rts

com

plet

e (M

ay 2

008)

.- T

he q

uart

erly

Hea

lth a

nd S

afet

y In

spec

tion

was

con

duct

ed a

nd

Com

mitt

ee m

eetin

g he

ld.

- N

o ca

ses

wer

e re

port

ed d

urin

g th

e re

port

ing

perio

d.

Tar

get a

chie

ved.

Con

tinge

ncy

Pla

nnin

g.- C

ontin

genc

y pl

ans

in p

lace

.- C

ontin

genc

y tra

inin

g do

ne.

- Con

tinuo

usly

- All

staf

f to

atte

nd

at le

ast t

wo

train

ing

sess

ions

pe

r ann

um.

- Con

tinge

ncy

plan

upd

ated

. (Ju

ne

2008

). - C

ontin

genc

y te

am m

embe

rs a

ppoi

nted

(M

ay 2

008)

.- T

wo

train

ing

sess

ions

wer

e he

ld fo

r co

ntin

genc

y te

am m

embe

rs d

urin

g th

e re

port

ing

perio

d as

32

offic

ials

wer

e tra

ined

.

Sta

ff tr

aini

ng d

id n

ot re

alis

e as

an

ticip

ated

.Th

e ap

poin

tmen

t of a

dditi

onal

reso

urce

s ha

s no

t rea

lised

as

the

post

s w

ere

only

ad

vert

ised

in M

arch

200

9.

Info

rmat

ion

Sec

urity

ens

urin

g co

mpl

ianc

e to

the

MIS

S

polic

y.

- Rev

iew

Sec

urity

Po

licie

s.- I

S A

udit

&

repo

rt.

- Im

plem

ente

d se

curit

y m

easu

res.

- Ann

ually

.- Q

uart

er 1

=

cond

uct a

udit.

- Qua

rter

s 1

to 4

=

impl

emen

tatio

n of

sec

urity

m

easu

res.

- A

udit

cond

ucte

d.-

The

secu

rity

polic

y w

as re

view

ed o

n 23

rd J

anua

ry 2

009.

Due

to th

e un

it be

ing

unde

rsta

ffed

, the

pl

anne

d ac

tiviti

es c

ould

not

be

exec

uted

. D

ue th

e au

dit n

ot re

alis

ing,

no

othe

r se

curit

y m

easu

res

wer

e id

entif

ied

to b

e im

plem

ente

d.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Pers

onne

l Sec

urity

.- A

war

enes

s se

ssio

ns- N

umbe

r of s

taff

ve

tted.

- Aw

aren

ess

- 50

off

icia

ls p

er

quar

ter.

- Vet

ting

– 25

per

qu

arte

r.

- Sta

ff, c

onsu

ltant

s, c

ontra

ctor

s an

d co

mpa

nies

rend

erin

g se

rvic

es to

CIP

RO

sc

reen

ed.

- O

ngoi

ng -

15

subm

itted

.- O

nly

reco

rd s

cree

ning

requ

ests

wer

e su

bmitt

ed to

NIA

.- F

ourt

een

appl

icat

ions

wer

e ha

ndle

d du

ring

the

repo

rtin

g pe

riod.

The

vetti

ng o

f off

icia

ls w

as d

elay

ed d

ue

to a

wai

ting

the

outc

ome

of IS

aud

it.S

ecur

ity a

war

enes

s se

ssio

ns w

ere

not

done

due

to th

e la

ck o

f res

ourc

es.

NIA

has

prio

ritis

ed s

cree

ning

to o

nly

incl

ude

high

-pro

file

appo

intm

ents

due

to

the

upco

min

g C

onfe

dera

tions

Cup

, ge

nera

l ele

ctio

ns a

nd F

IFA

Wor

ld C

up.

Man

age

the

Phy

sica

l Sec

urity

at

CIP

RO

.- C

ondu

ct R

isk

and

Thre

at

Ana

lysi

s (R

TA)

- Im

plem

ent

secu

rity

mea

sure

s- I

nves

tigat

e se

curit

y in

cide

nts.

- Ann

ually

- Con

tinuo

usly

- Priv

ate

secu

rity

cont

ract

for O

PB

DC

se

cure

d an

d m

anag

ed in

term

s of

S

LA c

ontra

ct -

Com

plet

e (A

pril

2008

) -

Ong

oing

con

tract

.- A

dditi

onal

sec

urity

mea

sure

s w

ere

impl

emen

ted

to c

ontro

l acc

ess

to C

IPR

O

by c

reat

ing

a si

ngle

poi

nt o

f ent

ry.

- O

ne in

cide

nt o

f the

ft a

nd o

ne m

inor

in

cide

nt re

gard

ing

a M

esse

nger

of t

he

Cou

rt w

as in

vest

igat

ed

Rai

npro

p C

onso

rtiu

m a

ppoi

nted

a

secu

rity

cont

ract

or in

term

s of

the

dti

Cam

pus

PP

P A

gree

men

t. Th

e d

ti C

ampu

s se

curit

y up

grad

e pr

ojec

t is

curr

ently

in th

e co

nstru

ctio

n pr

oces

s an

d pl

anne

d to

be

com

plet

ed e

arly

20

09 w

hen

acce

ss to

the

cam

pus

will

be

cont

rolle

d.

Acc

ordi

ng to

the

ED

C R

ainp

rop

Con

sort

ium

con

tract

ors

have

indi

cate

d th

at C

IPR

O c

lient

s po

se a

maj

or th

reat

to

sec

urity

and

they

are

in th

e pr

oces

s of

revi

ewin

g th

e re

cent

impl

emen

ted

secu

rity

mea

sure

s.Th

e R

TA w

as n

ot e

xecu

ted

due

to th

e la

ck o

f res

ourc

es.

Loss

Con

trol.

Man

age

thef

ts

and

loss

es.

Con

tinuo

usly.

- Los

s C

ontro

l Reg

iste

r mai

ntai

ned

and

up

date

d.

- Pre

limin

ary

Inve

stig

atio

ns c

ondu

cted

on

thre

e ca

ses

of w

hich

one

was

re

port

ed in

Q4

and

othe

rs in

Q2

and

Q3.

- L

osse

s m

anag

ed in

term

s of

Los

s C

ontro

l Pol

icy

- thr

ee c

ases

repo

rted

to

CE

T aw

aitin

g ou

tcom

e.- T

he in

vest

igat

ion

of re

port

ed c

ases

was

co

nclu

ded

with

the

info

rmat

ion

avai

labl

e an

d a

repo

rt s

ubm

itted

to

the

CE

T.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Dis

aste

r Rec

over

y an

d B

usin

ess

Con

tinui

ty P

lann

ing.

Co

ordi

nate

D

isas

ter R

ecov

ery

and

Bus

ines

s C

ontin

uity

.

Con

tinuo

usly.

- Dis

aste

r Rec

over

y an

d B

usin

ess

Con

tinui

ty (D

R&

BC

M) P

lan

in p

lace

- K

ey

Rol

e P

laye

rs id

entif

ied

(Jun

e 20

08).

- T

rain

ing

Pla

n de

velo

ped

(Jun

e 20

08).

- R

oll -

call

regi

ster

upd

ated

.-

The

iden

tific

atio

n of

DR

&B

CM

team

m

embe

rs w

as c

ompl

eted

. -

The

BIA

s w

ere

revi

ewed

and

the

train

ing

of in

divi

dual

DR

&B

CM

team

m

embe

rs h

as c

omm

ence

d an

d is

95%

co

mpl

ete.

-

All

docu

men

tatio

n ha

s be

en c

ircul

ated

to

mem

bers

.

Targ

et a

chie

ved.

The

lack

of r

esou

rces

resu

lted

in

DR

&B

CM

Pla

n no

t bei

ng fi

nalis

ed.

Faci

litie

s M

anag

emen

t.- A

ppoi

ntm

ent

of fa

cilit

ies

cont

ract

ors

- Man

age

faci

litie

s co

ntra

cts

- Co

ordi

nate

ac

com

mod

atio

n- C

oor

dina

te n

ew

acco

mm

odat

ion.

- Ann

ually

.- C

ontin

uous

ly.- Q

uart

ers

1 to

2 =

sec

ure

acco

mm

odat

ion.

- Qua

rter

s 2

to 4

=

fina

lise

spac

e pl

anni

ng.

- The

man

agem

ent a

nd c

oor

dina

tion

of

faci

litie

s w

as d

one

cont

inuo

usly.

- T

he N

ew B

uild

ing

proj

ect p

lann

ing

has

com

men

ced

as m

eetin

gs w

ere

held

with

D

PW

, dti

and

with

the

Mov

e Te

am.

- The

sta

ff fi

gure

s w

ere

conf

irmed

and

da

ta c

olle

cted

in p

repa

ratio

n- T

he s

pace

pla

nnin

g an

d pr

ovis

ion

of

furn

iture

with

in C

IPR

O w

as h

alte

d by

the

dti.

– F

acili

ties-

rela

ted

cont

ract

s w

ere

secu

red

for t

he n

ext s

ix m

onth

s of

the

new

fina

ncia

l yea

r. - T

he N

ew B

uild

ing

proj

ect p

lann

ing

has

cont

inue

d an

d ap

prox

imat

ely

95%

of

spac

e pl

anni

ng is

com

plet

e. T

he D

PW

pr

ojec

t mee

tings

are

ong

oing

.

The

VO69

spa

ce p

lann

ing

was

not

fin

alis

ed d

ue to

bei

ng d

epen

dent

on

the

prov

isio

n of

furn

iture

whi

ch w

as

canc

elle

d by

dti.

Fi

nalis

ing

staf

f fig

ures

for C

IPR

O

beco

min

g a

Com

mis

sion

del

ayed

co

mpl

etio

n of

new

bui

ldin

g flo

or la

yout

s.

The

New

Bui

ldin

g “L

ease

” an

d co

st

asso

ciat

ed w

ith th

e m

ove

are

seen

as

a ris

k as

this

exc

eeds

the

budg

eted

am

ount

s an

d w

as e

scal

ated

to D

PW

DG

by

CIP

RO

/dti.

The

antic

ipat

ed s

pace

pla

nnin

g re

ques

ted

from

the

dti

and

ED

C d

id n

ot

real

ise.

5)

Fina

ncia

l Sup

port

to In

tern

al

stak

ehol

ders

.S

uppo

rt fu

nctio

n to

all

the

busi

ness

uni

ts w

ithin

CIP

RO

.E

ffec

tive

advi

ce

and

assi

stan

ce.

Con

tinuo

us.

Mon

thly

Fin

ance

Sup

port

For

ums

held

.Ta

rget

ach

ieve

d.N

on-a

ttend

ance

by

othe

r bus

ines

s un

its.

6)

Fina

nce

inte

ract

ion

with

E

xter

nal s

take

hold

ers.

Acc

ount

for C

IPR

O’s

inco

me

and

expe

nditu

re to

the

Aud

itor-

Gen

eral

, Nat

iona

l Tr

easu

ry, P

arlia

men

t, S

CO

PA

and

ultim

atel

y to

the

gene

ral

publ

ic.

Spe

cific

repo

rtin

g do

ne o

n tim

e as

re

quire

d.

Con

tinuo

us.

- Spe

cific

repo

rtin

g do

ne o

n tim

e as

re

quire

d.-

Atte

nded

to A

udit-

Gen

eral

’s re

ques

ts

and

faci

litat

ed re

spon

ses

to p

relim

inar

y au

dit q

uerie

s.

Tar

get a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

1.3.

2Hu

man

Cap

ital

1)

Pro

vide

an

orga

nisa

tiona

l st

ruct

ure

that

alig

ns a

nd

supp

orts

the

Stra

tegy

.

- Suc

cess

ful i

mpl

emen

tatio

n of

the

new

stru

ctur

e.- S

tabi

lisat

ion

of th

e or

gani

satio

n- I

ncre

ased

cap

acity

for

impr

oved

ser

vice

del

iver

y.

- Dis

cuss

ions

and

co

nsul

tatio

n w

ith

line

man

ager

s.- I

nfor

mat

ion

to

unio

ns.

- DP

SA

co

nsul

tatio

n an

d ap

prov

al fr

om D

G

and

Min

iste

r.- P

riorit

isat

ion

and

actio

n pl

an o

n fil

ling

vaca

ncie

s.- J

ob p

rofil

es

com

plet

ed.

- Job

eva

luat

ion

com

plet

ed.

- Cos

ting

of

orga

nisa

tiona

l st

ruct

ure.

- Fill

ing

of

vaca

ncie

s- M

anag

emen

t of

Wor

k S

tudy

tend

er- A

ppro

ved

and

impl

emen

ted

HR

pl

an in

term

s of

st

aff c

apac

ity

requ

irem

ents

.

- Ong

oing

filli

ng o

f va

canc

ies

as th

ey

aris

e- R

evie

w o

f st

ruct

ural

asp

ects

as

nee

ded

- Job

Eva

luat

ion

(JE

) as

need

ed- F

illin

g of

pos

ts

per p

olic

y pr

ovis

ions

.

- Adv

ertis

ing.

- J

ob &

C

ompe

tenc

y pr

ofili

ng.

- Job

Eva

luat

ion.

- O

rgan

isat

iona

l D

esig

n- Q

ualif

icat

ion

Verif

icat

ion

- Spe

cial

ist

(Org

anis

atio

nal

Des

ign)

- H

R p

lan.

- C

onsu

ltatio

n w

ith U

nion

s co

nclu

ded

on

curr

ent a

ppro

ved

stru

ctur

e -

Job

Eva

luat

ions

don

e fo

r new

po

sitio

ns.

- Rec

ruitm

ent d

one

in te

rms

of

Rec

ruitm

ent P

lan.

-

Con

sulta

tion

with

Man

ager

s in

term

s of

Mic

ro O

rgan

isat

iona

l Stru

ctur

e co

mpl

eted

.-

A s

ervi

ce p

rovi

der w

as a

ppoi

nted

to

cond

uct O

D w

ork

stud

y fo

r CIP

RO

.-

An

orga

nisa

tiona

l stru

ctur

e w

as

prop

osed

and

a fu

ll re

port

sub

mitt

ed a

nd

appr

oved

dur

ing

Dec

embe

r 200

8.- A

fina

lised

stru

ctur

e (in

clud

ing

the

budg

et) h

as b

een

subm

itted

to th

e D

G

of th

e d

ti fo

r app

rova

l.- T

he H

R P

lan

was

app

rove

d an

d su

bmitt

ed to

the

AG

for A

udit.

The

pend

ing

com

mis

sion

vs.

bud

get

cons

train

ts.

Hig

h va

canc

y ra

te o

f 21%

due

to th

e ch

alle

nges

of o

ffic

e sp

ace

and

furn

iture

.

2)

Leav

e ad

min

istra

tion

and

man

agem

ent.

Red

uced

aud

ited

findi

ngs

on le

ave

adm

inis

tratio

n an

d m

anag

emen

t.

- Aud

itor-

Gen

eral

‘s re

port

s- I

dent

ifica

tion

of

key

role

p

laye

rs (l

eave

a

dmin

istra

tors

w

ithin

s

ectio

ns).

- Reg

ular

repo

rts

on le

ave

u

tilis

atio

n- D

aily

abs

ence

re

port

s.

Con

tinuo

us.

Man

ager

s ow

n re

port

s co

nfirm

ing

effe

ctiv

e ad

min

istra

tion

and

man

agem

ent.

- P

ER

SA

L ac

cess

gra

nted

for 1

0 di

visi

ons

for P

As,

and

rele

vant

trai

ning

pr

ovid

ed.

- ID

s cr

eate

d an

d M

anag

ers

regi

ster

ed

on P

ER

SA

L w

ith a

n en

quir

y fu

nctio

n on

le

ave

- Tra

inin

g co

mpl

eted

. Le

ave

rese

rved

– S

CC

regi

ster

ed to

P

ER

SA

L to

cap

ture

2nd

Jan

uary

200

8 (C

losu

re o

f CIP

RO

) for

all

CIP

RO

off

icia

ls- A

vera

ge a

bsen

teei

sm ra

te fo

r the

yea

r, ho

wev

er, i

s 7.

3%. N

o le

ave

aspe

cts

wer

e ra

ised

by

the

AG

’s o

ffic

e in

the

final

m

anag

emen

t rep

ort.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

3)

Man

agem

ent o

f em

ploy

ee

bene

fits.

Adm

inis

trativ

e ef

ficie

ncy

of

empl

oyee

ben

efits

.- Q

uart

erly

Aud

its.

- Unq

ualif

ied

HR

repo

rt fr

om

the

Off

ice

of th

e A

udito

r-G

ener

al

- Stru

ctur

e im

plem

ente

d on

P

ER

SA

L.

Con

tinuo

us.

- S

ubm

issi

on to

the

Min

iste

r to

rese

rve

leav

e da

ys fo

r the

200

9 O

ffic

e cl

osur

e.-

Mee

ting

with

the

DP

SA

and

sub

mitt

ed

deta

ils o

f sta

ff w

ho q

ualif

y fo

r app

rova

l to

be

trans

late

d to

the

OS

D fo

r Leg

al

Sta

ff.

- S

urve

y do

ne to

requ

est c

onfir

mat

ion

from

off

icia

ls w

ho re

ceiv

e H

ome

Ow

ner’s

al

low

ance

.-

Let

ter t

o G

EP

F ab

out t

he d

educ

tion

of D

epar

tmen

tal d

ebt f

rom

pen

sion

en

title

men

ts in

cas

es o

f ser

vice

te

rmin

atio

ns.

- Qua

rter

ly a

udits

wer

e pe

rform

ed a

nd

unqu

alifi

ed a

udit

repo

rts

rece

ived

.

Ser

vice

Com

mitm

ent w

ith re

gard

to th

e d

tiI re

gist

ry (S

LA n

ot s

igne

d by

the

dti

sinc

e 11

th D

ecem

ber 2

006)

.M

anua

l Tim

e an

d A

ttend

ance

regi

ster

.Fi

ling

spac

e.

1.3.

3Hu

man

Res

ourc

es D

evel

opm

ent

1) Ta

lent

and

Ski

lls

Man

agem

ent.

Alig

n pe

ople

per

form

ance

to

CIP

RO

stra

tegy

and

m

axi

mis

e em

ploy

ee’s

co

ntrib

utio

n th

roug

h co

mpe

tenc

y de

velo

pmen

t.

Perfo

rman

ce

cont

ract

s.

- Qua

rter

s 1

to 4

.- 4

0% M

iddl

e an

d Ju

nior

Man

ager

s to

suc

cess

fully

co

mpl

ete

deve

lopm

ent

prog

ram

me

per

annu

m.

- A

pro

ject

has

bee

n co

mpl

eted

to

ensu

re a

lignm

ent o

f man

agem

ent

perfo

rman

ce a

gree

men

ts to

the

over

all

busi

ness

stra

tegy

as

wel

l as

to e

xped

ite

the

subm

issi

on o

f PD

A fo

r 200

9/10

. -

In th

is re

gard

, 90%

of a

ll m

anag

emen

t pe

rform

ance

agr

eem

ents

hav

e be

en

final

ised

for t

he 2

009/

10 fi

nanc

ial y

ears

.

The

targ

et w

as a

chie

ved.

Perfo

rman

ce

revi

ews.

100%

su

bmis

sion

s of

P

DE

Qua

rter

ly.

A to

tal o

f 87%

of p

erfo

rman

ce

agre

emen

ts fo

r 200

8/09

hav

e be

en

com

plet

ed.

Man

agem

ent a

s w

ell a

s st

aff m

ay la

ck

suff

icie

nt in

form

atio

n an

d sk

ills

in te

rms

of p

erfo

rman

ce m

anag

emen

t.

Ann

ual

Perfo

rman

ce

Eva

luat

ion.

100%

of a

nnua

l ev

alua

tions

co

mpl

eted

.

- In

acco

rdan

ce w

ith p

erfo

rman

ce

man

agem

ent p

olic

y.-

Qua

rter

ly re

port

s ca

n on

ly b

e fin

alis

ed

afte

r the

31s

t Mar

ch 0

9 an

d m

anag

ers

are

due

to s

ubm

it by

22n

d A

pril

09.

- Fi

nal Q

uart

erly

revi

ews

are

due

on th

e 22

nd A

pril

2009

.

No

varia

nce

has

occu

rred

.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Pe

rform

ance

B

onus

es.

Ann

ual p

aym

ent

of p

erfo

rman

ce

bonu

ses

and

notc

h pr

ogre

ssio

ns

with

in p

resc

ribed

no

rm (i

.e.1

, 5%

of

staf

f rem

uner

atio

n an

d 1%

of w

age

bill)

by

July

200

9.

Qua

rter

ly re

view

s ar

e du

e on

the

22nd

A

pril

2009

and

pay

men

ts w

ill b

e m

ade

afte

r thi

s ha

s be

en fi

nalis

ed.

No

varia

nce

has

occu

rred

.

Wor

kpla

ce S

kills

P

lan

(WS

P).

1.5%

of t

otal

D

ivis

iona

l bud

get

to b

e sp

ent o

n sk

ills

deve

lopm

ent

annu

ally.

- The

WS

P h

as b

een

subm

itted

on

30th

Ju

ne 2

008

as p

er le

gal r

equi

rem

ent.

- All

legi

slat

ivel

y re

quire

d re

port

s ha

ve

been

sub

mitt

ed to

PS

ETA

. In

addi

tion,

a

train

ing

impa

ct a

sses

smen

t sur

vey

has

been

con

duct

ed to

ass

ess

the

impa

ct

of tr

aini

ng in

pre

para

tion

for t

he 2

009/

10

WS

P.

No

varia

nce

has

occu

rred

.

Bur

sarie

s.Q

uart

ers

1 to

4.

Pro

vide

bur

sarie

s bi

-ann

ually

.

- Tw

o bu

rsar

y in

take

s ha

ve b

een

cond

ucte

d. B

ursa

ries

wer

e aw

arde

d to

44

sta

ff m

embe

rs. .

-

In a

dditi

on, a

bur

sary

sup

port

gro

up

has

been

est

ablis

hed

to p

rovi

de s

tudy

an

d ps

ycho

logi

cal s

uppo

rt fo

r lea

rner

s.

Targ

et a

chie

ved.

TUT

strik

e po

sed

man

y ch

alle

nges

with

re

gard

to re

gist

ratio

n fo

r cor

pora

te la

w

cour

se.

Men

torin

g Tr

aini

ng

and

Suc

cess

ion

Pla

nnin

g.

Qua

rter

s 1

to 4

.M

axi

mum

of

50 p

roté

gés

and

men

tors

to

unde

rgo

train

ing

durin

g th

is

finan

cial

yea

r.

- The

firs

t pha

se o

f the

Men

tors

hip

prog

ram

me

has

been

com

plet

ed a

s pa

rt

of C

IPR

O’s

Tal

ent a

nd S

kills

Ret

entio

n an

d S

ucce

ssio

n P

lann

ing.

for 6

8 le

arne

rs.

- In

add

ition

, a M

ento

ring

and

Coa

chin

g po

licy

as w

ell a

s th

e Po

licy

on

Ass

essm

ent a

nd D

evel

opm

ent C

entre

s w

as d

evel

oped

and

app

rove

d in

su

ppor

t of t

his

initi

ativ

e.

No

varia

nce

has

occu

rred

.

Sen

ior A

ged

Pro

gram

me.

Qua

rter

s 1

to 4

.S

enio

r em

ploy

ees

betw

een

the

ages

of

55

and

65 to

be

incl

uded

in th

e pr

ogra

mm

e.

The

Sen

ior A

ged

Pro

gram

me

is o

n tra

ck.

Reg

ular

con

tact

has

bee

n m

aint

aine

d w

ith a

gro

up o

f sen

ior e

mpl

oyee

s in

te

rms

of li

fe s

kills

, life

-cyc

le a

djus

tmen

t an

d fin

anci

al p

lann

ing

train

ing

as w

ell a

s re

tirem

ent a

sses

smen

t.

No

devi

atio

n ha

s oc

curr

ed.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

2)

Em

ploy

ee H

ealth

and

W

elln

ess

Pro

gram

me.

Enh

ance

em

ploy

ee m

oral

e an

d w

ellb

eing

.

Impa

ct

Ass

essm

ent:

Em

ploy

ee H

ealth

an

d W

elln

ess.

Qua

rter

s 1

to 4

.70

% o

f sta

ff to

be

invo

lveI

in E

HW

in

terv

entio

ns.

- A

num

ber o

f Em

ploy

ee H

ealth

an

d W

elln

ess

inte

rven

tions

wer

e im

plem

ente

d in

clud

ing

volu

ntar

y C

ouns

ellin

g an

d Te

stin

g, W

elln

ess

Day

, Men

’s H

ealth

Day

, Psy

cho-

soci

al

coun

selli

ng, g

ende

r em

pow

erm

ents

, fin

anci

al m

anag

emen

t and

abs

ente

eism

m

anag

emen

t.- I

nter

vent

ion

prog

ram

mes

wer

e im

plem

ente

d in

acc

orda

nce

with

id

entif

ied

need

s. T

he u

ptak

e in

term

s of

th

ese

inte

rven

tions

var

ied

betw

een

50%

an

d 80

%.

No

varia

nce

has

occu

rred

.

Pre

vent

ativ

e P

rogr

amm

es/

Wor

k Li

fe b

alan

ce.

Qua

rter

s 1

to 4

.Im

plem

ent

wor

k-lif

e ba

lanc

e in

itiat

ives

in

acco

rdan

ce w

ith

annu

al w

elln

ess

cale

ndar

and

ne

eds

iden

tifie

d.

The

follo

win

g pr

ogra

mm

es h

ave

been

im

plem

ente

d in

this

rega

rd:

- Pre

sent

atio

n of

a F

inan

cial

Llit

erac

y pr

ogra

mm

e.-

Wel

lnes

s D

ays.

- V

olun

tary

Cou

nsel

ling

and

Test

ing.

- W

omen

’s W

elln

ess.

- M

en’s

Hea

lth D

ay.

Tar

get a

chie

ved.

Psy

cho-

soci

al

wel

lbei

ng.

Qua

rter

1.

ICA

S C

ontra

ct.

- Thi

s as

pect

is m

anag

ed v

ia a

n on

goin

g co

ntra

ct w

ith IC

AS

for p

sych

osoc

ial

coun

selli

ng in

terv

entio

n.- T

here

is g

ener

ally

an

incr

ease

in th

e ut

ilisa

tion

of c

ouns

ellin

g se

rvic

es d

ue to

co

nsis

tent

mar

ketin

g of

the

serv

ice.

Targ

et a

chie

ved.

Soc

ial

resp

onsi

bilit

y.Q

uart

ers

1 to

4.

Bi-a

nnua

l soc

ial

outre

ach

initi

ativ

es

to b

e co

nduc

ted.

- The

re is

ong

oing

sup

port

to

Rea

mog

etsw

e C

hild

ren’

s H

ome

that

was

ad

opte

d fo

r the

pur

pose

s of

fulfi

lling

C

IPR

O’s

soc

ial r

espo

nsib

ility

. - T

wo

dona

tion

driv

es w

ere

impl

emen

ted

in th

e fin

anci

al y

ear.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Im

plem

enta

tion

of

HIV

/AID

S s

trate

gy

(VC

T, in

fo, P

eer

educ

ator

s).

Qua

rter

s 1

to 4

.VC

T to

be

cond

ucte

d qu

arte

rly

aim

ing

at 4

0%

upta

ke. W

orld

A

IDS

Day

to b

e co

mm

emor

ated

an

nual

ly.

- CIP

RO

, in

part

ners

hip

with

Pal

ama,

S

ED

A a

nd th

e d

ti he

ld a

suc

cess

ful

Wor

ld A

IDS

Day

. - T

he re

conf

igur

atio

n of

pee

r edu

cato

rs

into

pee

r car

e co

unse

llors

has

had

a

posi

tive

impa

ct o

n E

HW

in g

ener

al a

nd

HIV

/AID

S m

anag

emen

t in

part

icul

ar.

- In

term

s of

HIV

/AID

S p

reve

ntio

n,

volu

ntar

y C

ouns

elin

g an

d Te

stin

g (V

CT)

to

ok p

lace

and

the

upta

ke a

mou

nted

to

60%

of C

IPR

O s

taff

. - I

n ad

ditio

n, W

orld

AID

S D

ay w

as

com

mem

orat

ed in

con

junc

tion

with

the

dti.

Targ

et a

chie

ved.

3) D

iver

sity

Man

agem

ent.

E

nhan

ce, a

ccom

mod

ate

&

resp

ect d

iver

sity

.

Peop

le w

ith

Dis

abili

ties

Pro

gram

me.

Qua

rter

s 1

to 4

.Q

uart

erly

sitt

ings

of

reas

onab

le

acco

mm

odat

ion

com

mitt

ee in

or

der t

o as

sess

re

ques

ts/

com

plai

nts

rece

ived

.

- A P

eopl

e w

ith D

isab

ilitie

s P

rogr

amm

e w

as im

plem

ente

d.

- A R

easo

nabl

e A

ccom

mod

atio

n an

d C

ompl

aint

s C

omm

ittee

has

bee

n es

tabl

ishe

d as

a s

ubco

mm

ittee

of t

he

Em

ploy

men

t Equ

ity C

omm

ittee

.

Targ

et a

chie

ved.

Gen

der

Pro

gram

me.

Qua

rter

s 1

to 4

.Im

plem

enta

tion

of

gend

er in

itiat

ives

as

per

nat

iona

l ca

lend

ar.

- HIV

/AID

S a

nd W

omen

’s H

ealth

and

S

exua

l Re-

nego

tiatio

n P

rogr

amm

e w

as

cond

ucte

d in

Feb

ruar

y 20

08 a

nd th

e 16

da

ys o

f act

ivis

m c

ampa

ign

impl

emen

ted

in N

ovem

ber 2

008.

- C

IPR

O h

as a

chie

ved

its E

mpl

oym

ent

equi

ty ta

rget

of 5

0% w

omen

in S

MS

. In

add

ition

, del

egat

es a

ttend

ed th

e G

ende

r Mai

nstre

amin

g Tr

aini

ng o

ffer

ed

by P

alam

a in

ord

er to

ens

ure

that

sta

ff

are

prop

erly

ski

lled

in h

andl

ing

gend

er

issu

es.

- The

Sex

ual H

aras

smen

t pol

icy

was

re

vise

d an

d up

date

d in

corp

orat

ing

the

dti

polic

y.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

D

iver

sity

M

anag

emen

t Tr

aini

ng.

Qua

rter

ly d

iver

sity

in

terv

entio

ns to

be

con

duct

ed.

- Div

ersi

ty a

ppre

ciat

ion

wor

ksho

ps

cond

ucte

d fo

r Exe

cutiv

es a

nd

Man

agem

ent o

n th

e E

mpl

oym

ent E

quity

C

omm

ittee

as

wel

l as

the

Cha

nge

Age

nt N

etw

ork

(CA

N).

In to

tal 6

0 st

aff

mem

bers

par

ticip

ated

.- H

erita

ge D

ay c

eleb

rate

d.- C

IPR

O-w

ide

Div

ersi

ty in

terv

entio

ns

wer

e co

nduc

ted.

- A

team

-bui

ldin

g in

itiat

ive

with

spe

cial

re

fere

nce

to d

iver

sity

issu

es w

as

faci

litat

ed fo

r Com

pani

es a

nd C

lose

C

orpo

ratio

ns d

ivis

ion.

- A

tota

l of 9

5% o

f all

CIP

RO

sta

ff

part

icip

ated

in th

ese

even

ts.

Targ

et a

chie

ved.

1.3.

4M

anag

er e

mpl

oyee

Rel

atio

ns

1)

Em

ploy

ee R

elat

ions

.M

aint

ain

harm

onis

ed w

ork

envi

ronm

ent.

Man

agem

ent o

f:

- Mis

cond

uct.

- Grie

vanc

es.

- Inc

apac

ity.

Qua

rter

s 1

to 4

.-

A n

umbe

r of e

ngag

emen

ts b

etw

een

the

Dire

ctor

s: L

abou

r Rel

atio

ns,

man

agem

ent a

nd o

rgan

ised

labo

ur h

ave

been

impl

emen

ted

to e

nsur

e gr

eate

r co

-ope

ratio

n be

twee

n th

e va

rious

st

akeh

olde

rs.

- M

anag

emen

t of e

mpl

oyee

rela

tions

is

perfo

rmed

con

tinuo

usly.

-

Num

ber o

f mis

cond

uct c

ases

for y

ear

was

9, g

rieva

nces

5, a

nd d

ispu

tes

7.

Targ

et a

chie

ved.

1.4

InFO

RMAT

IOn

AnD

COM

Mun

ICTA

TIOn

s Te

CHnO

lOGY

(ICT

)

1.4.

1M

anag

e In

form

atio

n sy

stem

s, IC

T In

fras

truc

ture

and

Ope

ratio

ns a

nd e

nfor

ce IC

T Co

mpl

ianc

e

1)

Infra

stru

ctur

e M

anag

emen

t S

ervi

ces.

Man

aged

Ser

vice

s S

uppo

rt

in te

rms

of S

ervi

ce s

uppo

rt

proc

esse

s m

easu

red

acco

rdin

g to

ITIL

bes

t pr

actic

es a

nd u

ser

satis

fact

ion

inde

x (U

SI).

Use

r sat

isfa

ctio

n in

dex

of 8

out

of

10 (1

=po

or a

nd

10=

Exc

elle

nt).

Ong

oing

.- S

ervi

ce s

uppo

rt p

roce

sses

mea

sure

d ac

cord

ing

to IT

IL b

est p

ract

ices

. M

aint

ain

and

supp

ort I

CT

solu

tions

ac

cord

ing

to S

LA.

- Use

r sat

isfa

ctio

n in

dex

(US

I) =

6 fo

r th

e ye

ar.

Col

umbu

s no

t ful

ly e

ntre

nche

d an

d ut

ilise

d by

all

staf

f.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Man

aged

ICT

Ser

vice

s D

eliv

ery

of:

- Mai

ntai

ned

solu

tions

. - S

uppo

rted

Sol

utio

ns.

- Adm

inis

tere

d S

yste

ms.

- Adm

inis

tere

d N

etw

orks

.In

term

s of

pro

cess

es

mea

sure

d to

:- M

aint

ain

ICT

solu

tions

ac

cord

ing

to S

LA.

- Fun

ctio

nally

sup

port

ICT

solu

tions

acc

ordi

ng to

SLA

.

Use

r sat

isfa

ctio

n in

dex

of 8

out

of

10 (1

=po

or a

nd

10=

Exc

elle

nt).

Ong

oing

.- I

CT

solu

tion

deve

lopm

ent

acco

rdin

g to

b

usin

ess

requ

irem

ent s

peci

ficat

ions

- M

aint

aine

d so

lutio

n: U

SI =

6 fo

r the

ye

ar- A

dmin

iste

red

Net

wor

ks/S

erve

rs

syst

em:

US

I = 7

for t

he y

ear.

Lega

cy s

yste

ms

chal

leng

es m

ade

it di

ffic

ult t

o su

ppor

t ser

vice

s ad

equa

tely.

2)

Sys

tem

s D

evel

opm

ent.

Dev

elop

ed S

olut

ions

m

aint

aine

d- B

usin

ess

requ

irem

ent

spec

ifica

tion

sign

off

in th

ree

itera

tions

- 10%

of T

este

d so

lutio

ns

depl

oyed

to

prod

uctio

n: m

ax

com

ebac

k =

2.

As

and

whe

n re

quire

d.- S

ervi

ces

rend

ered

con

tinuo

usly

- 5 it

erat

ions

of r

equi

rem

ent r

efin

emen

t be

fore

sig

n of

f- 2

% o

f tes

ted

solu

tions

cam

e ba

ck fo

r re

-test

ing

for t

he y

ear.

Lack

of b

usin

ess

unde

rsta

ndin

g in

te

rms

of in

terp

reta

tion

and

appl

icat

ion

of

busi

ness

rule

s an

d pr

oced

ures

.

3)

ICT

Tren

ds A

naly

sis

(R&

D).

Avai

labl

e IC

T Pa

ttern

s, B

est

Pra

ctic

es, G

uide

lines

and

P

rinci

ples

Ben

chm

arke

d re

sults

.Q

uart

erly

repo

rt

on te

chno

logy

im

pact

on

CIP

RO

bu

sine

ss.

- E

CM

bus

ines

s is

a re

sult

of th

e an

alys

is

of t

echn

olog

y im

pact

dur

ing

Q1

and

2.

- EC

M R

FQ in

Q3

and

Har

dwar

e

mod

erni

satio

n in

Q4.

EC

M m

ain

so

ftw

are

was

acq

uire

d an

d de

liver

ed.

Targ

et a

chie

ved.

Th

e ac

tual

exe

cutio

n co

ntin

ued

in th

e fo

llow

ing

year

.

4)

Adv

isor

y S

ervi

ces.

A

rchi

tect

ure,

Qua

lity,

Ris

k,

Sec

urity

, Gov

erna

nce

and

ICT

Adv

ice.

Alig

ned

and

inte

grat

ed

arch

itect

ure

- Pro

cess

- Inf

orm

atio

n- S

olut

ion

- Tec

hnol

ogy.

Com

plet

ed

and

sign

ed

off A

pplic

atio

n A

rchi

tect

ure

and

polic

ies

Com

plet

ed a

nd

Sig

ned

off I

CT

Gov

erna

nce

and

Polic

ies.

- A

pplic

atio

n A

rchi

tect

ure,

ICT

G

over

nanc

e an

d Po

licie

s dr

afte

d.

- A

dvis

ory

serv

ices

are

rend

ered

cont

inuo

usly.

QA

cyc

le is

taki

ng lo

ng d

ue to

reso

urce

s us

ed o

n di

ffer

ent p

roje

cts.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

5)

Infra

stru

ctur

e st

abili

satio

n.- S

uffic

ient

cap

acity

- A

ctiv

e m

anag

emen

t - A

mou

nt o

f un

plan

ned

oper

atio

nal

disr

uptio

ns

- Sys

tem

s do

wnt

ime

- Ava

ilabi

lity

of

serv

ices

and

pr

oduc

ts.

Ana

lysi

s re

port

vi

a Va

ntag

e of

in

frast

ruct

ure

avai

labi

lity.

- Ser

vice

s re

nder

ed c

ontin

uous

ly- I

nfra

stru

ctur

e st

abili

sed

at 9

8%

avai

labi

lity.

Targ

et a

chie

ved.

Lega

cy in

frast

ruct

ure

is s

till p

rovi

ng

diff

icul

t to

adm

inis

ter.

6)

Acq

uisi

tion

of v

ario

us IC

T so

ftw

are

and

hard

war

e.

All

plan

ned

hard

war

e an

d so

ftw

are

impl

emen

ted.

Eff

ectiv

e an

d ef

ficie

nt IC

T In

frast

ruct

ure

(sof

twar

e an

d ha

rdw

are

acqu

ired,

inst

alle

d an

d co

nfig

ured

).

Acq

uire

d E

CM

so

ftw

are

and

rela

ted

licen

ses.

Ong

oing

SIT

A te

nder

s ha

ve b

een

used

to

ass

ist C

IPR

O to

sou

rce

and

repl

ace

all

hard

war

e.

Targ

et a

chie

ved.

7)

ICT

Port

folio

Man

agem

ent.

Man

aged

ICT

Port

folio

.A

ttain

men

t of

stra

tegi

c IC

T go

als.

Ong

oing

.- I

nfra

stru

ctur

e st

abili

sed

- Bus

ines

s ap

plic

atio

ns s

tabi

lised

- IC

T C

apab

ility

to d

eliv

er q

ualit

y se

rvic

es e

stab

lishe

d- S

oftw

are

and

hard

war

e Li

cens

es

rene

wed

Col

umbu

s lic

ense

not

rene

wed

due

to

SIT

A S

CM

pro

cess

es.

8)

Man

age

solu

tion

test

ing

envi

ronm

ent.

Man

aged

Sol

utio

n te

stin

g en

viro

nmen

t.Pe

ople

, pr

oces

ses,

in

frast

ruct

ure

for

envi

ronm

ent i

n pl

ace.

Qua

rter

ly

Res

ourc

e ut

ilisa

tion

repo

rt.

- Har

dwar

e fo

r tes

ting

esta

blis

hed.

- Tes

ting

polic

y es

tabl

ishe

dTe

st s

peci

alis

t stil

l a c

ontra

ctor

.

1.5

sTR

ATeG

IC s

uPPO

RT

1.5.

1To

tal Q

ualit

y M

anag

emen

t

1)

Man

age

the

TQM

Uni

t.TQ

M s

trate

gy a

ligne

d w

ith

CIP

RO

stra

tegi

c ob

ject

ives

App

rove

d an

d si

gned

off

st

rate

gy

2007

.C

ompl

eted

alre

ady

in Q

3 of

200

7 fo

r 20

08/0

9Ta

rget

ach

ieve

d.

Polic

ies

are

timeo

usly

re

view

ed, a

ppro

ved

and

publ

ishe

d.

Rev

iew

sc

hedu

les,

re

cord

s, a

nd

min

utes

. A

ppro

ved

polic

ies.

Qua

rter

1.

- C

ompl

eted

with

in ti

mef

ram

e.

- QM

S a

nd P

olic

y on

Pol

icy

Dra

ftin

g in

CIP

RO

revi

ewed

, app

rove

d an

d pu

blis

hed

in Q

4 of

200

7/08

. -

Nex

t rev

iew

was

due

in Q

4 of

200

8/09

an

d ha

s st

arte

d in

Feb

ruar

y an

d is

stil

l be

ing

final

ised

.

CM

T co

nsen

sus

and

requ

est f

or a

one

-m

onth

ext

ensi

on o

n du

e da

te fo

r pol

icy

revi

ew. D

ue d

ate

dela

yed

until

end

Apr

il 20

09.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Eff

ectiv

e an

d ef

ficie

nt

adm

inis

tratio

n of

the

TQM

of

fice.

File

pla

n,

docu

men

t and

re

cord

con

trol.

Con

tinuo

us.

- C

IPR

O F

ile P

lan

requ

irem

ents

obt

aine

d an

d sp

ecifi

catio

ns in

clud

ed in

e-C

IPR

O

tend

er d

ocum

enta

tion.

-

Tend

er c

lose

d on

8th

Oct

ober

200

8.

File

pla

n de

velo

pmen

t in

proc

ess

unde

r e-

CIP

RO

Pro

gram

me.

Form

alis

ed a

nd im

plem

ente

d TQ

M p

roce

sses

.D

ocum

ente

d pr

oces

ses.

Con

tinuo

us- T

QM

pro

cess

es fo

rmal

ised

and

pu

blis

hed

on Q

MS

.- T

QM

pro

cess

es a

re a

udite

d an

d re

view

ed o

n a

quar

terly

bas

is o

r w

hene

ver t

he n

eed

exis

ts to

am

end

the

proc

esse

s.

Targ

et a

chie

ved.

TQM

cap

acity

eff

icie

ntly

and

ef

fect

ivel

y m

anag

ed (H

R,

syst

ems

and

infra

stru

ctur

e).

Vaca

ncie

s fil

led,

tra

inin

g re

cord

s,

perfo

rman

ce

revi

ew re

cord

s sy

stem

s &

ap

plic

atio

ns

acce

ssib

ility

.

Con

tinuo

us.

- All

perm

anen

t pos

ition

s fil

led

and

3 x

cont

ract

sta

ff a

ppoi

nted

to a

ssis

t with

Q

MS

ext

ensi

on p

roje

ct. D

evel

opm

enta

l ne

eds

iden

tifie

d.- T

he T

QM

Adm

inis

trato

r job

eva

luat

ion

com

plet

ed. T

QM

pos

ition

s on

stru

ctur

e to

be

fille

d.

Targ

et a

chie

ved.

Non

-QM

S p

roce

sses

i.e.

co

ncep

tual

, log

ical

and

ta

ctic

al (p

roje

cts)

are

m

appe

d.

Mod

elle

d pr

oces

ses.

Con

tinuo

us.

Focu

s on

sup

port

pro

cess

es fo

r the

ex

tens

ion

of th

e Q

MS

.E

nter

pris

e A

rchi

tect

ure

requ

ired

for E

CM

pr

ojec

t, w

hich

will

add

ress

diff

eren

t la

yers

of p

roce

ss m

appi

ng fo

r cor

e pr

oces

ses.

Non

-QM

S p

roce

sses

are

tim

eous

ly a

udite

d. A

udit

reco

rds.

Con

tinuo

us.

- Sup

port

pro

cess

es m

appe

d, s

igne

d of

f an

d pu

blis

hed

onto

QM

S a

ccor

ding

to

sche

dule

. - A

ll pu

blis

hed

proc

esse

s in

clud

ed in

au

dit s

ched

ule.

On

track

.

Targ

et a

chie

ved.

2)

Man

age

the

QM

S.

All

proc

esse

s ne

eded

for

the

QM

S a

re e

stab

lishe

d,

impl

emen

ted

and

publ

ishe

d on

to th

e Q

MS

and

m

aint

aine

d.

Doc

umen

ted

proc

esse

s –

late

st

vers

ion.

Con

tinuo

us.

- All

map

ped

proc

esse

s sc

oped

in th

e Q

MS

form

alis

ed.

- Am

endm

ents

mad

e an

d la

test

ver

sion

s pu

blis

hed

onto

the

QM

S.

- Req

uest

s fo

r am

endm

ents

to

proc

esse

s ad

dres

sed.

Lat

est v

ersi

ons

publ

ishe

d on

to th

e Q

MS

.

Targ

et a

chie

ved.

An

awar

enes

s of

cus

tom

er

requ

irem

ents

is c

reat

ed

thro

ugho

ut th

e or

gani

satio

n.

Rec

ords

of

mee

tings

and

fe

edba

ck

sess

ions

.

Qua

rter

ly.- W

ork

sess

ion

held

with

Cus

tom

er

Ser

vice

Div

isio

n.- Q

MS

DVD

invo

lvin

g C

IPR

O s

taff

di

strib

uted

to a

ll w

ithin

CIP

RO

. -

ISO

Cer

tific

atio

n ce

lebr

atio

n on

5th

N

ovem

ber 2

008

high

light

ed im

port

ance

of

mee

ting

cust

omer

requ

irem

ents

- M

onth

ly C

ET

and

CM

T re

view

s st

ress

ed im

port

ance

of c

usto

mer

re

quire

men

ts.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Sui

tabl

e m

etho

ds fo

r the

m

onito

ring

and

mea

sure

men

t of

the

QM

S p

roce

sses

are

im

plem

ente

d.

Rec

ords

of

stat

istic

al

proc

ess

cont

rols

an

d pr

oces

s m

easu

rem

ent.

Con

tinuo

us.

- In

proc

ess

of b

eing

refin

ed.

- Mea

sure

men

t in

term

s of

pro

cess

im

pact

not

yet

impl

emen

ted.

Inte

rnal

aud

its a

re c

ondu

cted

at

pla

nned

inte

rval

s in

ac

cord

ance

with

the

ISO

900

1 st

anda

rd.

Aud

it pl

ans

and

audi

t rep

orts

.Q

uart

ers

2 an

d 3.

- Nin

e of

the

12 in

tern

al a

udits

wer

e co

nduc

ted

acco

rdin

g to

the

audi

t sc

hedu

le in

the

first

qua

rter

and

thre

e au

dits

wer

e no

t con

duct

ed a

nd ro

lled

over

to Q

2.- 5

0% o

f aud

its fo

r Q3

have

bee

n co

nduc

ted

as p

lann

ed.

- Onl

y 25

% o

f aud

its p

lann

ed fo

r Q4

cond

ucte

d.

Non

-ava

ilabi

lity

of a

udito

rs d

ue to

tra

inin

g sc

hedu

les

and

wor

k pr

essu

re.

One

ext

erna

l aud

it is

co

nduc

ted

durin

g th

e fin

anci

al y

ear t

o m

aint

ain

ISO

ce

rtifi

catio

n.

Ext

erna

l aud

it sc

hedu

le, r

eque

st

for a

ppro

val,

audi

t re

port

.

Qua

rter

4.

- Ext

erna

l SA

BS

sur

veill

ance

aud

it su

cces

sful

ly c

ondu

cted

in th

ree

quar

ters

w

ith p

ositi

ve o

utco

mes

. No

audi

t fin

ding

s w

ere

rais

ed e

xcep

t for

Q4

with

one

min

or

findi

ng (a

firs

t for

CIP

RO

) rel

ated

to

docu

men

t con

trol.

- A

udit

repo

rt e

lect

roni

cally

co

mm

unic

ated

thro

ugho

ut C

IPR

O a

nd to

be

pub

lishe

d on

to th

e Q

MS

.

Targ

et a

chie

ved.

Dat

a ge

nera

ted

from

inte

rnal

au

dits

, cus

tom

er s

atis

fact

ion

surv

eys,

con

form

ity to

pr

oduc

t and

ser

vice

re

quire

men

ts a

re a

naly

sed

to

esta

blis

h ga

ps a

nd tr

ends

.

Ana

lyse

s re

port

s.Q

uart

erly.

- HS

RC

, PW

C, A

G, e

xter

nal a

nd in

tern

al

repo

rts

peru

sed

and

anal

ysed

. - T

rend

ana

lyse

s pe

rform

ed o

n in

tern

al

audi

ts a

nd c

omm

unic

ated

.- T

rend

ana

lysi

s re

port

for a

ll fo

ur

quar

ters

forw

arde

d to

top

and

mid

dle

man

agem

ent (

CE

T &

CM

T) a

nd p

oste

d on

to th

e sh

ared

Q-D

rive

Insu

ffic

ient

repo

rts

rece

ived

on

a qu

arte

rly b

asis

to p

erfo

rm a

qua

rter

ly

trend

ana

lysi

s.

The

info

rmat

ion

resu

lting

from

an

alys

is is

use

d fo

r ide

ntify

ing

oppo

rtun

ities

for c

ontin

uous

im

prov

emen

t of t

he Q

MS

.

Rec

ords

of

reco

mm

enda

tions

m

ade

tow

ards

co

ntin

uous

im

prov

emen

t ef

fort

s.

Qua

rter

ly.- A

reas

for i

mpr

ovem

ent i

dent

ified

from

tre

nd a

naly

ses

and

incl

uded

in th

e TQ

M

dash

boar

d fo

r act

ions

.- A

ll au

dit f

indi

ngs

reco

rded

ont

o th

e co

rrec

tive

actio

n da

taba

se w

ere

subm

itted

to m

anag

ers

for i

mpr

ovem

ent

actio

ns.

- The

se w

ere

mon

itore

d an

d fo

llow

-ups

ar

e do

ne.

Targ

ets

achi

eved

.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

The

perfo

rman

ce o

f the

Q

MS

is re

port

ed to

top

man

agem

ent d

urin

g pl

anne

d m

anag

emen

t rev

iew

s.

Man

agem

ent

revi

ew n

otic

es

and

agen

das,

at

tend

ance

re

cord

s an

d m

inut

es.

Qua

rter

s 2,

3

and

4.- E

xter

nal a

udit

outc

ome

of th

e Q

MS

per

form

ance

repo

rted

to to

p m

anag

emen

t. -

Mon

thly

repo

rtin

g of

th

e Q

MS

per

form

ance

to th

e E

xecu

tive

Man

ager

: SS

and

CM

T.- T

he Q

MS

per

form

ance

is a

sta

ndin

g ite

m o

n th

e m

onth

ly C

ET

and

CM

T ag

enda

. -

Man

agem

ent r

evie

w is

a s

tand

ing

item

on

CE

T an

d C

MT

mee

tings

age

ndas

.

Targ

ets

achi

eved

.

Cor

rect

ive

and

prev

entiv

e ac

tions

ste

mm

ing

from

non

-co

nfor

min

g pr

oduc

ts a

nd

serv

ices

are

impl

emen

ted,

m

onito

red

and

mea

sure

d.

Rec

ords

of

corr

ectiv

e an

d pr

even

tive

actio

ns

impl

emen

ted

and

mai

ntai

ned.

Qua

rter

s 2,

3

and

4.

- Fin

ding

s w

ere

rais

ed d

urin

g in

tern

al

audi

ts d

ocum

ente

d, c

omm

unic

ated

an

d fo

llow

ed u

p w

ith p

roce

ss o

wne

rs

by m

eans

of t

he im

prov

emen

t req

uest

pr

oced

ure

of th

e Q

MS

.- M

easu

rem

ent a

nd a

naly

sis

of a

ll im

prov

emen

t act

ions

impl

emen

ted

due

to n

on-c

onfo

rmiti

es h

ave

been

incl

uded

as

par

t of i

nter

nal a

udits

to e

stab

lish

its

effic

acy.

Targ

ets

achi

eved

.

Con

tinuo

us im

prov

emen

t in

itiat

ives

are

mon

itore

d an

d m

easu

red

Rec

ords

of

mon

itorin

g an

d m

easu

rem

ent

of im

plem

ente

d ac

tions

.

Con

tinuo

us (a

t le

ast Q

uart

ers

2,

3 an

d 4)

.

- Im

prov

emen

t ini

tiativ

es fo

rm p

art o

f au

dit p

lan.

- A

dec

line

in p

revi

ous

findi

ngs

indi

cate

s th

at e

ffec

tive

impr

ovem

ent a

ctio

ns a

re

bein

g im

plem

ente

d.

Targ

ets

achi

eved

.

1.5.

2Pr

ojec

t Man

agem

ent O

ffic

e

1)

Man

age

the

Pro

gram

me

Man

agem

ent O

ffic

e (P

MO

).- E

xper

tise

in fo

rmal

Pro

ject

M

anag

emen

t.- A

dmin

istra

tion

of P

MO

pr

oces

ses,

Pro

ject

Rev

iew

pr

oces

ses.

- For

mal

ised

pro

ject

s.

- Pro

ject

re

port

ing.

- PR

C M

inut

es.

Con

tinuo

us.

- PR

C re

vive

d; a

nd w

as v

ery

activ

e pa

rtic

ular

ly in

the

four

th q

uart

er- B

usin

ess

case

s an

d ch

arte

rs

cons

ider

ed a

nd re

com

men

datio

ns

mad

e.- P

roje

cts

wer

e re

prio

ritis

ed fo

r 200

9/10

.- P

roje

ct re

port

s w

ere

done

and

su

bmitt

ed to

the

CM

T an

d C

ET.

Targ

ets

achi

eved

.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

2)

Rev

iew

the

prin

cipl

es, r

ules

, te

mpl

ates

and

doc

umen

tatio

n fo

r pro

ject

man

agem

ent.

CIP

RO

cus

tom

ised

pr

ogra

mm

e an

d pr

ojec

t m

anag

emen

t met

hodo

logy

.

App

ropr

iate

do

cum

enta

tion

as

per m

etho

dolo

gy.

Con

tinuo

us.

- Gap

s in

the

exis

ting

met

hodo

logy

wer

e id

entif

ied

and

a de

cisi

on to

ada

pt a

nd

cust

omis

e M

etho

d 12

3 an

d S

umm

it m

etho

dolo

gies

was

take

n.

- Pro

ject

man

agem

ent m

etho

dolo

gy

revi

ewed

and

con

sulta

tions

hel

d w

ith

stak

ehol

ders

.- A

lthou

gh p

rocu

rem

ent p

roce

sses

for

Met

hod

123

was

del

ayed

bec

ause

it w

as

not y

et a

vaila

ble.

- S

umm

it ha

s al

read

y be

en s

ourc

ed, a

nd

the

tem

plat

es h

ave

been

revi

sed

and

mad

e av

aila

ble

to p

roje

ct m

anag

ers.

App

ropr

iate

doc

umen

tatio

n (B

usin

ess

Cas

es) a

lso

cons

ider

ed b

y th

e P

RC

.

Due

to d

elay

s in

the

proc

urem

ent

proc

esse

s, th

e ta

rget

com

plet

ion

date

ha

s be

en m

isse

d.

3)

Iden

tific

atio

n of

pro

gram

mes

an

d cr

oss

rela

tions

hips

be

twee

n pr

ojec

ts.

Inte

grat

ion

of p

roje

cts.

Red

uced

du

plic

atio

n.

Enh

ance

d in

tegr

atio

n of

pr

oduc

ts.

Feed

back

to P

RC

ev

ery

seco

nd

mon

th.

- The

revi

sed

regi

ster

with

the

Port

folio

of

CIP

RO

pro

ject

s, in

whi

ch p

roje

cts

wer

e re

pack

aged

to e

limin

ate

dupl

icat

ion

and

grou

ped

into

pro

gram

mes

, was

pr

esen

ted

to th

e P

RC

on

its fi

rst m

eetin

g th

at w

as h

eld

on 1

0th

Nov

embe

r 200

8.

- Fee

dbac

k is

giv

en to

PR

C in

eve

ry

mee

ting.

- A p

roje

ct re

-eva

luat

ion

and

repr

iorit

isat

ion

exer

cise

was

und

erta

ken

to e

nsur

e al

ignm

ent o

f all

proj

ects

to

the

stra

tegi

c ob

ject

ives

, cle

an u

p th

e du

plic

atio

n an

d id

entif

y in

tegr

atio

n po

ints

resu

lting

in a

n up

date

d po

rtfo

lio

for 2

009/

10.

Acc

ordi

ng to

the

revi

sed

PR

C C

hart

er

appr

oved

by

the

CE

T, fe

edba

ck

mee

tings

will

be

held

eve

ry s

econ

d m

onth

inst

ead

of e

very

sec

ond

wee

k.D

elay

in th

e ap

prov

al o

f pro

cess

es

affe

ct th

e tu

rnar

ound

tim

es fo

r ini

tiatio

n pr

oces

s de

adlin

es.

4)

Taki

ng o

ver p

roje

cts

that

hav

e be

en il

l-man

aged

and

put

th

em b

ack

on tr

ack.

Suc

cess

ful i

mpl

emen

ted

proj

ects

.A

ppro

pria

te

docu

men

tatio

n as

pe

r met

hodo

logy

.

Feed

back

to P

RC

ev

ery

seco

nd

mon

th.

- Fee

dbac

k to

PR

C in

eve

ry m

eetin

g.- T

he d

raft

ing

of a

bus

ines

s ca

se fo

r the

D

ecen

tralis

atio

n P

roje

ct w

as ta

ken

over

by

the

PM

O a

nd a

ssis

tanc

e ha

s be

en

prov

ided

to d

raft

and

alig

n bu

sine

ss

case

s fo

r oth

er p

roje

cts

to th

e P

MO

m

etho

dolo

gy.

Acc

ordi

ng to

the

revi

sed

PR

C C

hart

er

appr

oved

by

the

CE

T, fe

edba

ck

mee

tings

will

be

held

eve

ry s

econ

d m

onth

inst

ead

of e

very

sec

ond

wee

k


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

5)

Aid

in th

e pl

anni

ng o

f pr

ojec

ts.

Suc

cess

ful i

mpl

emen

ted

proj

ects

.A

ppro

pria

te

docu

men

tatio

n as

pe

r met

hodo

logy

.

Feed

back

to P

RC

ev

ery

seco

nd

mon

th.

- Fe

edba

ck to

PR

C in

eve

ry m

eetin

g.-

Due

to u

nava

ilabi

lity

of d

ocum

enta

tion

to ju

stify

the

viab

ility

of p

roje

cts

for

the

year

und

er re

view

, a p

roce

ss o

f pr

epar

ing

prop

er d

ocum

enta

tion

was

in

itiat

ed to

ens

ure

acco

unta

bilit

y fo

r im

plem

ente

d pr

ojec

ts.

- Bus

ines

s C

ases

, jus

tifyi

ng fi

nanc

ial

viab

ility

of 8

5% o

f run

ning

pro

ject

s w

ere

appr

oved

. - A

ssis

tanc

e is

pro

vide

d fo

r fur

ther

pl

anni

ng o

f the

regi

ster

ed p

roje

cts.

Acc

ordi

ng to

the

revi

sed

PR

C C

hart

er

appr

oved

by

the

CE

T, fe

edba

ck

mee

tings

will

be

held

eve

ry s

econ

d m

onth

inst

ead

of e

very

sec

ond

wee

kP

roje

ct d

ocum

enta

tion

not d

evel

oped

du

e to

reso

urce

con

stra

ints

and

in

adeq

uate

kno

wle

dge

of P

roje

ct

Man

agem

ent m

etho

dolo

gy w

ithin

the

orga

nisa

tion.

6)

Aid

CIP

RO

in e

stab

lishi

ng

inte

grat

ion

betw

een

Ent

erpr

ise

Arc

hite

ctur

e an

d th

e P

MO

.

Inte

grat

ion

and

alig

nmen

t of

pro

ject

s to

stra

tegi

c ob

ject

ives

.

Alig

ned

proj

ects

.Fe

edba

ck to

PR

C

ever

y se

cond

w

eek.

Q

uart

erly

revi

sion

by

CE

T.

- For

mat

ion

of C

IPR

O T

rans

ition

P

rogr

amm

e (C

TP) t

o al

ign

proj

ects

and

pr

ogra

mm

es to

stra

tegi

c ob

ject

ives

. - P

MO

alig

ned

Port

folio

Reg

iste

r for

20

08/0

9 an

d 20

09/1

0 w

ith s

trate

gic

obje

ctiv

es.

Pro

ject

revi

ew re

port

sub

mitt

ed to

CM

T an

d C

ET.

Targ

ets

achi

eved

.

1.6

Busi

ness

Rel

atio

ns, M

arke

ting

and

Com

mun

icat

ions

(BRM

C)

1.6.

1Cu

stom

er s

ervi

ces

1)

Trai

ning

and

Sup

port

CIP

RO

S

take

hold

ers

with

SLA

s.Tr

aini

ng o

f SA

PO

, SE

DA

(R

egio

nal)

and

Pro

vinc

ial

SLA

s.

Num

ber o

f tra

inin

g se

ssio

ns

com

plet

ed.

18 tr

aini

ng

sess

ions

per

qu

arte

r.

- Tra

inin

g co

mpl

eted

as

per p

rogr

amm

e.- S

ED

A tr

aini

ng n

ot c

ompl

eted

.- S

even

EC

DC

and

nin

e G

EP

Tra

inin

g se

ssio

ns to

ok p

lace

, whi

ch in

clud

ed

refre

sher

trai

ning

.- 1

DC

C, 1

Giy

ani /

LIB

SA

, and

4

Thus

ong

cent

re tr

aini

ng s

essi

ons

took

pl

ace.

- E-le

arni

ng b

usin

ess

case

, pro

ject

pla

n an

d ch

arte

r app

rove

d.

- Tra

in th

e tra

iner

app

roac

h en

cour

aged

to

redu

ce d

epen

denc

y on

CIP

RO

re

sour

ces.

- W

este

rn C

ape

CIP

RO

off

ice

bein

g re

stru

ctur

ed to

rend

er p

rovi

ncia

l su

ppor

t to

part

ners

.

SE

DA

not

yet

trai

ned,

pen

ding

SE

DA’

s re

adin

ess

for t

rain

ing.

SA

PO

Ser

vice

Lev

el A

gree

men

t not

yet

si

gned

.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

2)

Mon

itorin

g / E

valu

atio

n to

en

sure

qua

lity

and

to q

uant

ify

the

achi

evem

ents

of t

he

train

ing

obje

ctiv

es.

- Mon

itorin

g of

SA

PO

R

egio

nal

- SE

DA

Reg

iona

l

Num

ber o

f m

onito

ring/

ev

alua

tion/

refre

sher

Tr

aini

ng s

essi

ons

com

plet

ed.

18 tr

aini

ng

sess

ions

per

qu

arte

r.

- Mon

itore

d- 2

2 br

anch

es w

ere

mon

itore

d:- 7

GE

P B

ranc

hes.

- 5 E

CD

C B

ranc

hes.

- 10

LIB

SA

Bra

nche

s.

Pend

ing

SA

PO

Ser

vice

Lev

el A

gree

men

t (S

LA)

- mon

itorin

g on

goin

g

3)

Ens

ure

that

CIP

RO

is

pres

ente

d in

dti

Imbi

zo’s

&

Pre

sent

atio

ns.

Atte

ndin

g w

orks

hops

/ pr

esen

tatio

ns a

nd Im

bizo

’s.

Num

ber o

f w

orks

hops

/pr

esen

tatio

ns

atte

nded

.

9 w

orks

hops

de

pend

ing

on

invi

tatio

ns.

- New

Man

ager

for C

ape

Tow

n ap

poin

ted.

- 11

Wor

ksho

ps/ p

rese

ntat

ions

and

4

Parli

amen

t Out

reac

h pr

ogra

mm

es w

ere

cond

ucte

d.- E

vent

s ca

lend

ars

of p

artn

ers

bein

g ob

tain

ed to

pro

duce

an

inte

grat

ed

orga

nisa

tion

even

ts c

alen

dar.

Sho

rt n

otic

e to

invi

tatio

nsAv

aila

bilit

y of

sta

ff.

Part

ner e

vent

s ca

lend

ars

not

fort

hcom

ing

due

to th

eir o

wn

depa

rtm

enta

l cha

lleng

es.

4)

Ens

ure

the

serv

ices

and

ap

pear

ance

s of

CIP

RO

im

age

are

stan

dard

ised

and

pr

ofes

sion

al.

Pro

fess

iona

l Cus

tom

er

Inte

rface

.P

rofe

ssio

nal,

aest

hetic

al

attra

ctiv

e, s

mo

oth

flow

ing

publ

ic

inte

rface

.

Qua

rter

s 1

to 4

.In

terfa

ce re

view

ed

(dep

enda

nt o

n ne

w b

uild

ing

or

spac

e pl

anni

ng

effo

rt –

CIU

and

Fa

cilit

ies.

- Pro

ject

rega

rdin

g in

terfa

ce re

gist

ered

. - F

resh

flow

ers

for e

ntra

nces

.- O

ne p

oint

of e

ntry

est

ablis

hed.

SC

M c

halle

nges

enc

ount

ered

.N

egot

iatin

g ou

tsid

e ad

vert

isin

g re

spon

sibi

lity

with

dti

Cor

pora

te w

ear.

Pro

fess

iona

l ap

pear

ance

and

cu

stom

er c

entri

c fro

ntlin

e st

aff.

Cor

pora

te w

ear

impl

emen

ted

by

Qua

rter

s 2,

3

and

4.E

ngag

ing

with

va

rious

ser

vice

pr

ovid

ers.

Mee

ting

held

with

CI m

anag

ers

with

re

gard

to p

rocu

rem

ent o

f cor

pora

te w

ear.

Bud

geta

ry c

onst

rain

ts.

Tend

er to

be

draf

ted

in 2

009.

Beh

avio

r.P

rofe

ssio

nal

appe

aran

ce a

nd

cust

omer

cen

tric

front

line

staf

f.

Cus

tom

er S

ervi

ce

train

ing

with

HC

Q

uart

ers

1 an

d 2.

- 3 S

enio

r man

ager

s at

tend

ed B

atho

Pe

le C

RM

cou

rse.

- 15

man

ager

ial s

taff

atte

nded

refre

sher

cu

stom

er re

latio

ns tr

aini

ng.

- Mee

ting

held

with

CI m

anag

ers

– st

anda

rds

to b

e re

view

ed a

nd e

nfor

ced.

- R

ecog

nitio

n is

bei

ng g

iven

to s

taff

that

pe

rform

s w

ell.

Lack

of p

rope

r man

agem

ent p

osed

pr

oble

ms

in te

rms

of m

onito

ring

and

cont

rolli

ng s

taff

.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Web

site

.P

rofe

ssio

nal

and

up to

dat

e w

ebsi

te.

Upd

ate

of

Web

site

with

M

arke

ting

– on

goin

g.

- U

pdat

e of

Web

site

con

tent

– o

ngoi

ng.

- Com

pany

bei

ng a

ppoi

nted

to a

ssis

t w

ith w

ebsi

te d

esig

ns.

1.6.

2Cu

stom

er s

ervi

ces

Fina

nce

(saf

ety

secu

rity

& F

acili

ties)

1)

Acc

essi

bilit

y.S

igna

ge a

nd w

ay-fi

ndin

g in

pl

ace.

Pro

per s

igna

ge

in p

lace

to d

irect

an

d ed

ucat

e cl

ient

s.

Qua

rter

1 =

S

igna

ge in

stal

led

at H

ead

offic

e,

202

Ess

elen

stre

et

and

Cap

e To

wn.

- C

IPR

O s

igna

ge a

nd s

igna

ge w

ith

CIP

RO

fee

stru

ctur

e an

d ot

her n

otic

es

wer

e pl

aced

stra

tegi

cally

at C

IPR

O h

ead

offic

e, 2

02 E

ssel

en S

treet

and

Cap

e To

wn

offic

e.-

Bill

boa

rd c

ampa

ign

has

com

men

ced

natio

nally

.-

One

poi

nt o

f ent

ry s

yste

m w

as

intro

duce

d th

roug

hout

CIP

RO

.

Man

ual p

roce

ss h

ad to

be

put i

n, s

ince

th

e au

tom

atic

sys

tem

is d

epen

dent

on

serv

er a

vaila

bilit

y.

CIP

RO

pro

duct

s an

d se

rvic

es

acce

ssib

le to

all

exis

ting

and

pote

ntia

l clie

nts

anyw

here

an

ytim

e.

Dec

entra

lisat

ion

of a

ll C

IPR

O

prod

ucts

and

se

rvic

es in

all

nine

pr

ovin

ces.

CIP

RO

pro

duct

s an

d se

rvic

es

dece

ntra

lised

Q

uart

ers

1 to

4.

- W

orks

hop

with

Thu

song

Cen

tres

took

pl

ace

to in

volv

e lo

cal g

over

nmen

t.D

ecen

tralis

atio

n m

arke

ting

plan

was

dr

afte

d.-

SLA

s w

ith th

e fo

llow

ing

part

ners

hav

e be

en s

igne

d:- L

IBS

A- R

ed D

oor

- SE

DA

- DE

DT

(RE

D D

OO

R)

- TIK

ZN-D

urba

n C

ham

ber o

f Com

mer

ce- G

EP

- Thu

song

Cen

tre’s

pilo

t com

men

ced

and

com

plet

ed w

ith t

wo

bran

ches

, tw

o m

ore

to fo

llow

.

- D

ED

(KZN

) -

SA

PO

. -

SLA

in p

repa

ratio

n M

OU

s w

ith

Wes

tern

Cap

e Li

brar

ies

– en

gage

men

t se

cure

d.

- C

IPR

O h

as n

atio

nal p

rese

nce

thro

ugh

part

ners

. -

Nat

iona

l pre

senc

e in

all

nine

pro

vinc

es

thro

ugh

SE

DA

is a

chie

ved.

Aw

aitin

g ap

prov

al fr

om d

ecen

tralis

atio

n pa

rtne

rs.

Avai

labi

lity

of C

EO

s ca

use

dela

ys in

si

gnin

g S

LAs.

Cus

tom

izat

ion

of S

LAs

and

devi

atio

n fro

m th

e ag

reed

dec

entra

lisat

ion

mod

el

pres

ents

pro

blem

s.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Cus

tom

er C

onta

ct C

entre

pe

rform

ance

mon

itore

d.S

ervi

ce d

eliv

ery

audi

t tra

il.A

udit

of s

ervi

ce

deliv

ery

Qua

rter

s 1

to 4

.

- M

onth

ly a

naly

sis

of s

tatis

tics

and

repo

rts

bein

g re

ceiv

ed fr

om C

CC

. -

Aud

it of

ser

vice

s ar

e be

ing

done

by

the

dti,

how

ever

CIP

RO

is m

anag

ing

the

serv

ice

leve

l agr

eem

ent.

No

prop

er re

port

and

sta

tistic

s, a

s w

ell

as a

lack

of s

uppo

rt p

osed

pro

blem

s.

Cal

l cen

tre d

oes

not h

ave

acce

ss to

C

IPR

O d

atab

ase

- del

ays

are

bein

g ca

used

.

1.6.

3Cu

stom

er s

ervi

ces

(Mar

ketin

g)

1)C

usto

mer

sat

isfa

ctio

n.C

usto

mer

Ser

vice

Cha

rter

.C

ompl

ianc

e to

the

turn

arou

nd ti

mes

in

dica

ted

in th

e ch

arte

r.

Qua

rter

2, C

hart

er

and

stan

dard

s in

pl

ace.

- P

lann

ing

com

plet

ed.

- S

ervi

ce c

hart

er w

as fi

nalis

ed a

nd

S

ervi

ce d

eliv

ery

plan

has

bee

n dr

awn

up.

Con

solid

atin

g of

Bat

ho P

ele

mat

eria

l and

ro

ll ou

t pla

n in

pro

gres

s.

Con

duct

an

Ann

ual

Inde

pend

ent,

Ext

erna

l and

In

tern

al C

usto

mer

Sat

isfa

ctio

n S

urve

y.

- Cus

tom

er

feed

back

Rep

ort

- Im

prov

ed c

lient

sa

tisfa

ctio

n in

dica

tion

- Fee

dbac

k us

ed

to im

prov

e se

rvic

e de

liver

y.

Ann

ual

Inde

pend

ent

Ext

erna

l and

In

tern

al C

usto

mer

S

atis

fact

ion

Sur

vey

cond

ucte

d Q

uart

er 2

.

- Fi

ndin

gs to

be

addr

esse

d.-

Sur

vey

to p

rovi

de a

bas

elin

e fo

r fu

ture

inte

rnal

and

ext

erna

l cus

tom

er

satis

fact

ion

surv

eys

was

com

plet

ed.

Sur

vey

was

com

plet

ed.

- C

RM

or C

ompl

aint

s.-

Man

agem

ent s

yste

m to

m

anag

e cu

stom

er fe

edba

ck-

Impr

oved

pro

fess

iona

l, st

anda

rdis

ed c

usto

mer

fe

edba

ck.

- Im

prov

ed m

anag

emen

t in

form

atio

n.

- R

oot

cau

se a

naly

sis.

- Eff

ectiv

e cu

stom

er

feed

back

m

anag

emen

t.- I

nfor

mat

ion

utili

sed

to im

prov

e pr

oces

ses.

- Sat

isfie

d cu

stom

ers

– fe

wer

co

mpl

aint

s.

CR

M o

r C

ompl

aint

s M

anag

emen

t sy

stem

im

plem

ente

d Q

uart

ers

1 to

4.

- C

ompl

aint

s m

anag

emen

t stra

tegy

co

mpl

eted

.-

A m

anua

l com

plai

nts

syst

em is

in

pla

ce.

- T

urna

roun

d tim

es h

ave

impr

oved

, and

m

ost c

lient

que

ries

are

bein

g so

lved

with

in a

day

.

Vario

us c

halle

nges

bei

ng e

xper

ienc

ed

usin

g th

e m

anua

l sys

tem

suc

h as

de

term

inin

g ac

cura

te tu

rn a

roun

d tim

es.

2)

Ann

ual R

etur

ns M

arke

ting

and

Pub

licity

.- P

artic

ipat

ion

and

com

plia

nce.

- Ma

xim

al e

ffec

t on

prod

uct

orga

nisa

tiona

l aw

aren

ess.

- Lod

gem

ent

of C

C A

nnua

l R

etur

ns.

- Gen

erat

ion

of

Inco

me

from

CC

A

nnua

l Ret

urns

.- C

ompl

ianc

e in

crea

se.

- Vol

ume

chan

ges.

Qua

rter

s 2

and

3 de

pend

ing

on

go a

head

to s

tart

w

ith m

arke

ting

and

adve

rtis

ing

cam

paig

n.

- M

arke

ting

and

adve

rtis

ing

cam

paig

n w

as c

ondu

cted

thro

ugh

natio

nal a

nd

loca

l new

spap

ers.

- S

ucce

ssfu

l rol

l out

of A

nnua

l Ret

urns

, -

Mar

ketin

g an

d C

omm

unic

atio

n to

ok

plac

e in

Q2

and

Q3.

- S

ucce

ssfu

l cam

paig

n ru

ns o

n ra

dio

and

bill

boar

ds o

n A

nnua

l Ret

urns

.-

Fra

ud a

nd g

ener

al C

orpo

rate

B

rand

ing

wer

e co

mpl

eted

in Q

2 an

d Q

3.

Rea

chin

g al

l tar

get m

arke

ts re

mai

ns a

ch

alle

nge.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

3)

Prin

t adv

erts

.P

rint m

edia

adv

ertis

ing.

Vis

ible

prin

ted

adve

rtis

emen

ts.

Qua

rter

s 1

to 4

.M

ajor

nat

iona

l ne

wsp

aper

s an

d co

mm

unity

ne

wsp

aper

s de

pend

ing

on

focu

s.

Prin

t adv

erts

in a

ll na

tiona

l new

spap

ers,

co

mm

unity

new

spap

ers

and

vario

us

natio

nal m

agaz

ines

app

eare

d in

Q1-

Q4.

Rea

chin

g of

CIP

RO

’s o

ffer

ings

in a

ll ta

rget

mar

kets

.

4)

Rad

io a

dver

ts.

Rad

io a

dver

tisin

g.R

adio

ad

vert

isem

ents

.Q

1 to

Q4.

A

ll co

mm

unity

ra

dio

stat

ion

adve

rts

to ru

n fo

r 12

mon

ths.

- Pa

rtic

ipat

ed w

ith th

e d

ti in

a N

atio

nal

com

mun

ity ra

dio

adve

rtis

ing

cam

paig

n ta

rget

ing

all t

he m

ajor

com

mun

ity ra

dio

stat

ions

-

Part

icip

ated

in v

ario

us o

utsi

de

broa

dcas

ting

even

ts ta

rget

ing

com

mun

ities

in L

impo

po a

nd

Mpu

mal

anga

.

Rea

chin

g of

CIP

RO

’s o

ffer

ings

in a

ll ta

rget

mar

kets

.

5)

Pre

sent

atio

ns.

Part

icip

ate

in v

ario

us

netw

orki

ng in

vita

tions

.B

rand

aw

aren

ess

and

mar

ketin

g of

C

IPR

O s

ervi

ces

and

offe

rings

.

Qua

rter

s 1

to 4

.In

vita

tions

re

ceiv

ed fo

r pr

esen

tatio

ns

at v

ario

us

conf

eren

ces.

- Var

ious

wor

ksho

ps w

ith d

istri

ct a

nd

loca

l mun

icip

aliti

es a

nd S

LA p

artn

ers

wer

e co

nduc

ted.

- Pa

rtic

ipat

ed in

Net

wor

king

ses

sion

s w

ith th

e E

bi (E

khur

ulen

i Bus

ines

s In

itiat

ive)

, Pro

udly

Sou

th A

frica

n, L

ibsa

B

usin

ess

Sem

inar

s, M

IET

(Med

ia

in E

duca

tion

Trus

t), 2

010

Tshw

ane

wor

ksho

ps, A

BS

A B

usin

ess

netw

orki

ng

sess

ions

, Uni

vers

ity o

f Lim

popo

.

Rea

chin

g of

CIP

RO

’s o

ffer

ings

in a

ll ta

rget

mar

kets

.

6)

Rad

io in

terv

iew

s.P

rese

nce

on a

ir.R

each

ing

ma

xim

um

liste

ners

hip.

Qua

rter

s 1

to 4

.A

ll co

mm

unity

R

adio

sta

tions

, in

terv

iew

run

for

12 m

onth

s.

- In

terv

iew

s he

ld w

ith v

ario

us c

omm

unity

ra

dio

stat

ions

.-

Rad

io in

terv

iew

s he

ld w

ith v

ario

us

radi

o st

atio

ns, a

mon

gst o

ther

s w

ere

SA

FM, K

aya

FM, T

hobe

la F

M, P

hala

FM

, Mng

anal

onen

e FM

, Ikh

wek

wez

i FM

, K

FM R

adio

.

Rea

chin

g of

CIP

RO

’s o

ffer

ings

in a

ll ta

rget

mar

kets

.

7)

Prin

t int

ervi

ews.

Pre

senc

e in

new

sprin

t.R

each

ing

ma

xim

um

audi

ence

.

Qua

rter

s 1

to 4

.C

omm

unity

ne

wsp

aper

s 12

m

onth

focu

s.

Five

pre

ss re

leas

es w

ere

sent

to m

edia

an

d co

mbi

ned

with

adv

ertis

ing

as a

dded

va

lue

8)

Roa

d sh

ows.

Part

icip

atio

n an

d co

mpl

ianc

e.

Incr

ease

in th

e co

nsum

ptio

n of

C

IPR

O o

ffer

ings

.

Qua

rter

1 =

3

even

ts.

- Im

bizo

’s a

t: La

nga,

Kin

g W

illia

ms

Tow

n,

Que

enst

own,

Bek

kers

dal,

Rus

tenb

urg

and

Taun

g.-

SE

DA

sta

rter

’s d

ay, 2

010

Sho

w,

Vryb

urg

Roa

d S

how

.

Ele

ctio

n 20

09.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

9)

To p

artic

ipat

e w

ith S

LA

part

ners

in th

e ni

ne p

rovi

nces

(L

IPS

A, E

CD

C, G

ED

A, r

ed

Do

or, T

IKZN

, Mpu

mal

anga

tra

de a

nd In

vest

men

t, et

c).

- Par

ticip

atio

n an

d co

mpl

ianc

e.- M

axi

mal

eff

ect o

n pr

oduc

t.- O

rgan

isat

iona

l aw

aren

ess-

C

oop

erat

ion

by L

ED

off

icia

ls

and

prov

inci

al g

over

nmen

ts.

- Inc

reas

ed u

se o

f CIP

RO

of

ferin

gs.

- Inc

reas

e in

the

cons

umpt

ion

of

CIP

RO

off

erin

gs.

- Dec

reas

e in

the

num

ber o

f clie

nts

com

ing

to C

IPR

O

(Pre

toria

) as

peop

le b

ecom

e aw

are

of P

ost

Off

ices

- I

ncre

ase

in

the

usag

e of

e-

lodg

men

t.

- Qua

rter

1 =

3

even

ts- Q

uart

er 2

= 3

ev

ents

- Qua

rter

3 =

3

even

ts- Q

uart

er 4

= 3

ev

ents

.

- Par

ticip

ated

in s

ix p

artn

er e

vent

s on

an

ad h

oc b

asis

. - P

artn

er e

ngag

emen

ts a

re o

ngoi

ng.

Part

ner e

vent

s ca

lend

ars

wer

e no

t su

pplie

d.E

vent

s to

ok p

lace

on

an A

D H

OC

bas

is.

10)

Exh

ibiti

ons:

e.g

. Fra

nchi

se

Exp

o, B

EE

Exh

ibiti

on, S

outh

A

frica

n Fa

shio

n W

eek,

N

AFC

OC

Exh

ibiti

on.

Part

icip

atio

n fo

r ma

xim

al

effe

ct o

n pr

oduc

t and

or

gani

satio

nal a

war

enes

s

Mar

ketin

g as

and

w

hen

requ

ired

- Qua

rter

1 =

3

even

ts- Q

uart

er 2

= 3

ev

ents

- Qua

rter

3 =

3

even

ts- Q

uart

er 4

= 3

ev

ents

(Per

invi

tatio

n).

- E

xhib

ition

s at

: Ran

d E

aste

r sho

w,

AB

SA

SM

ME

at S

owet

o an

d D

urba

n.-

Tour

ism

Inda

ba F

utur

ex a

t San

dton

, C

ape

Tow

n.-

Take

s pl

ace

as p

er e

vent

cal

enda

r. -

Nat

iona

l Tou

rism

Exh

ibiti

on (K

ZN),

-

SA

BS

exp

o, A

RIP

O.

- N

EPA

D G

aute

ng S

umm

it.-

SA

QI E

xhib

ition

.-

CR

F E

xhib

ition

.

Targ

et a

chie

ved.

11)

Bra

nd A

war

enes

s.- T

op o

f the

min

d aw

aren

ess

of a

CIP

RO

bra

nd b

y ex

tern

al

cust

omer

s, in

tern

al c

usto

mer

s (s

taff

and

man

agem

ent).

- Inc

reas

e st

aff a

nd

man

agem

ent p

ride

in w

orki

ng

for C

IPR

O- I

ncre

ase

cons

umpt

ion

of C

IPR

O p

rodu

cts

and

serv

ices

.

Bra

nd a

war

enes

s ca

mpa

ign

thro

ugh:

- dti

road

sho

w- S

LA p

artn

ersh

ip

prog

ram

in n

ine

prov

ince

s- E

xhib

ition

s an

d S

how

s.

- Qua

rter

1 =

9

even

ts w

ith m

edia

co

vera

ge- Q

uart

er 2

= 9

ev

ents

with

med

ia

cove

rage

- Qua

rter

3 =

9

even

ts w

ith m

edia

co

vera

ge- Q

uart

er 4

= 9

ev

ents

with

med

ia

cove

rage

.

- R

and

Eas

ter S

how

. -

AB

SA

SM

ME

at S

owet

o, D

urba

n.-

Tou

rism

Inda

ba F

utur

ex a

t San

dton

, C

ape

Tow

n.-

Dti

road

sho

w a

s pe

r app

rove

d sc

hedu

le.

- S

LA p

artn

ers

part

icip

atio

n as

per

ev

ents

cal

enda

r.-

201

0 ev

ents

in E

khur

ulen

i, S

owet

o an

d P

reto

ria w

ere

atte

nded

.-

Tar

gets

wer

e no

t rea

ched

due

to th

e ca

ncel

latio

n of

cer

tain

eve

nts.

-

The

dti

road

sho

w w

as n

ot a

ctiv

e in

Q

4 du

e to

ele

ctio

ns a

nd p

artn

ers

have

no

t yet

fina

lised

thei

r pro

gram

mes

. .

Dep

ende

nt o

n S

LA p

artn

ers

and

the

dti

to p

rovi

de c

alen

dars

of e

vent

s.

La

unch

of n

ine

regi

onal

and

one

na

tiona

l SA

PO

of

fices

as

part

of

Dec

entra

lisat

ion

prog

ram

me.

Qua

rter

s 1

to 4

(d

epen

ding

on

com

mis

sion

ing/

tech

nica

l cl

eara

nce)

.

The

laun

ch d

id n

ot ta

ke p

lace

as

the

SA

PO

agr

eem

ent w

as o

nly

sign

ed in

Q4.

Targ

et n

ot a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

B

illbo

ard

Cam

paig

n.Q

uart

ers

1 to

4

(12

mon

th

cam

paig

n on

18

billb

oard

s).

- S

ervi

ce P

rovi

der a

ppoi

nted

.-

42 B

illbo

ards

nat

iona

lly w

ere

rais

ed fo

r th

e to

tal f

inan

cial

yea

r.

Targ

et a

chie

ved.

12)

Eve

nts.

All

inte

rnal

and

ext

erna

l ev

ents

wel

l org

anis

ed a

nd

fruitf

ul –

e.g

. yea

r-en

d fu

nctio

n, la

unch

es, w

oman

’s

day,

Tou

rism

Inda

ba.

Rep

ort b

ack,

m

onito

ring

and

eval

uatio

n of

ev

ents

.

Qua

rter

1:

- Fam

ily D

ay -

Free

dom

Day

- W

orke

rs D

ay -

Nat

iona

l You

th

Day

- N

atio

nal

Wom

an’s

Day

Q

uart

er 2

:- S

ecre

tarie

s D

ay

- Her

itage

Day

Q

uart

er 3

:- W

orld

Aid

s da

y.Q

uart

er 4

:- H

uman

Rig

hts

Day

The

follo

win

g ha

ve b

een

orga

nise

d:-

WIP

O d

ay-

Wom

an’s

Day

- S

ecre

tary

’s D

ay-

Nat

iona

l You

th D

ay

- C

aree

rs D

ay-

Her

itage

Day

- Fr

aud

Pre

vent

ion

Day

-

CIP

RO

Yea

r end

func

tion.

-

Wor

ld A

ids

Day

.Q

4 N

o N

atio

nal E

vent

s –

targ

et n

ot

achi

eved

.

No

even

ts o

n ca

lend

ar.

13)

Wor

ld In

telle

ctua

l Pro

pert

y (IP

) Day

.To

pro

mot

e cr

eativ

ity in

the

coun

try.

Wor

ld (I

ntel

lect

ual

Pro

pert

y) IP

Day

ho

sted

.

Qua

rter

1 =

O

rgan

ise

the

Inte

rnat

iona

l W

orld

IP d

ay in

co

njun

ctio

n w

ith

IP, C

CR

D a

nd d

ti m

arke

ting.

Org

anis

e th

e In

tern

atio

nal W

orld

IP d

ay

in c

onju

nctio

n w

ith IP

, CC

RD

and

dti

mar

ketin

g. T

his

was

com

plet

ed o

n 25

th

Apr

il 20

08.

Nat

iona

l ele

ctio

ns.

14)

Med

ia B

riefin

g.To

info

rm th

e m

edia

and

pu

blic

abo

ut th

e st

atus

of

CIP

RO

.

Med

ia B

riefin

g he

ld.

Qua

rter

s 1

to 4

.M

onth

ly

inte

ract

ion

with

m

edia

, als

o to

br

ief m

edia

on

regi

onal

laun

ches

w

ith S

AP

O.

Brie

fings

on:

-

Ann

ual R

etur

ns fo

r Clo

se C

orpo

ratio

ns

and

ISO

900

1:20

00 c

ertif

icat

ion

- M

edia

inte

ract

ion

done

on

an A

D H

OC

ba

sis,

med

ia b

riefin

g ca

ncel

led

due

to

unfo

rese

en d

evel

opm

ents

.

Med

ia b

riefin

g w

as c

ance

lled

due

to a

C

ET

deci

sion

.M

edia

neg

ativ

e on

frau

d is

sues

and

ne

eds

to b

e ha

ndle

d ve

ry p

rofe

ssio

nally

an

d w

ith c

are.

15)

SA

PO

Par

tner

ship

.E

mpo

wer

sm

all a

nd m

ediu

m

busi

ness

es w

ith in

form

atio

n an

d bu

sine

ss m

anag

emen

t sk

ills.

Laun

ch o

f C

IPR

O/S

AP

O

dece

ntra

lisat

ion

Part

ners

hip.

- Qua

rter

s 2

to 4

- Reg

iona

l la

unch

es in

nin

e pr

ovin

ces

- Nat

iona

l lau

nch

afte

r nin

e re

gion

al

laun

ches

.

SA

PO

was

laun

ched

on

a pi

lot w

ithin

ni

ne p

rovi

nces

. Ful

l rol

l out

to ta

ke p

lace

in

200

9/10

.

Lega

l and

tech

nica

l cha

lleng

es.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

1.6.

4Pu

blic

atio

ns

1)

Ann

ual R

epor

ts.

Rep

ort o

n th

e fin

anci

al a

nd

perfo

rman

ce s

tatu

s of

the

orga

nisa

tion.

Pub

licat

ion

and

dist

ribut

ion

of

repo

rts

on ti

me.

- Qua

rter

1 =

C

ompi

le, p

rint

Ann

ual R

epor

t- Q

uart

er 2

=

Dis

patc

h to

Pa

rliam

ent,

Nat

iona

l Tre

asur

y,

the

dti,

and

A

udito

r-G

ener

al.

- Qua

rter

3

= D

ispa

tch

to a

ll ot

her

stak

ehol

ders

.

- A

nnua

l Rep

ort c

ompi

led

and

dist

ribut

ed to

Par

liam

ent,

part

ners

and

go

vern

men

t dep

artm

ents

- S

ervi

ce p

rovi

der a

ppoi

nted

to d

evel

op

and

prin

t the

200

8/09

Ann

ual R

epor

t.

Targ

et a

chie

ved.

2)

Info

rmat

ion

Bro

chur

es.

Part

icip

atio

n fo

r ma

xim

al

effe

ct o

n pr

oduc

t and

or

gani

satio

nal a

war

enes

s.

- Inc

reas

ed

awar

enes

s of

C

IPR

O o

ffer

ings

.- I

ncre

ased

co

nsum

ptio

n of

C

IPR

O p

rodu

cts

and

serv

ices

.- I

ncre

ased

usa

ge

of e

-Lod

gem

ents

, po

st o

ffic

es a

nd

IP o

nlin

e.

Qua

rter

s 1

to 4

.R

eprin

t of C

IPR

O

info

rmat

ion

broc

hure

in

var

ious

la

ngua

ges:

- Eng

lish

- Afri

kaan

s- Z

ulu

- Sot

ho- V

enda

- Tso

nga.

The

follo

win

g en

deav

ours

wer

e co

mpl

eted

for t

he p

erio

d un

der r

evie

w:

- New

A5

Pro

duct

s &

Ser

vice

s br

ochu

re

com

plet

ed.

- Z-fo

lder

on

paym

ent m

etho

d.- A

2 fo

lder

in v

ario

us la

ngua

ges

re

prod

ucts

and

ser

vice

s.- T

rans

late

d in

var

ious

lang

uage

s an

d is

repr

inte

d as

and

whe

n st

ock

nece

ssita

tes

repr

intin

g.

- An

A5

broc

hure

was

als

o de

velo

ped

and

prin

ted

and

will

be

used

for S

ervi

ce

Leve

l Agr

eem

ent p

artn

ers

as w

ell.

- E-lo

dgm

ent a

nd IP

onl

ine

usag

e in

crea

sed

due

to a

war

enes

s ca

mpa

igns

.-

Post

off

ices

are

bei

ng u

tilis

ed b

y de

cent

ralis

atio

n pa

rtne

r’s c

lient

s.

Too

early

to d

eter

min

e if

the

trans

late

d br

ochu

res

cont

ribut

ed to

an

incr

ease

in

e-lo

dgem

ents

.

1.6.

5In

tern

al C

omm

unic

atio

n

1)

Inte

rnal

Mag

azin

e (L

ISO

).Q

uart

erly

inte

rnal

co

mm

unic

atio

n to

CIP

RO

st

aff o

n va

rious

ach

ieve

men

t an

d de

velo

pmen

ts in

tern

ally

an

d ex

tern

ally.

- Inc

reas

ed

awar

enes

s of

st

aff o

n C

IPR

O

deve

lopm

ents

.- I

ncre

ased

kn

owle

dge

of

staf

f on

CIP

RO

de

velo

pmen

ts.

- Cre

ates

a c

ultu

re

of p

artic

ipat

ion.

Qua

rter

ly.-

LIS

O 4

, 5 a

nd 6

com

plet

ed a

nd

dist

ribut

ed to

sta

ff.

- LI

SO

7 c

ompl

eted

- to

be

dist

ribut

ed

elec

troni

cally

as

wel

l.-

Mor

e in

tern

al c

omm

unic

atio

n an

d da

ily

notic

es c

omm

ence

d in

Q4

to e

nhan

ce

a cu

lture

of p

artic

ipat

ion

amon

gst

empl

oyee

s.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

2)

E-C

omm

unic

atio

n.In

form

ativ

e e-

mai

ls, I

ntra

net,

CIP

RO

web

site

.A

ccur

ate

diss

emin

atio

n an

d co

ntro

l of

info

rmat

ion.

Whe

n ne

eded

to

aler

t off

icia

ls o

n da

ily b

asis

.

- Com

mun

icat

ion

foru

m e

stab

lishe

d to

dr

ive

proc

ess.

- Con

tinuo

us o

n a

daily

bas

is v

ia e

-mai

l no

tific

atio

ns.

Targ

et a

chie

ved.

3)

Gen

eral

Sta

ff M

eetin

gs.

- Sta

ff c

onfid

ence

in th

e m

anag

emen

t- I

nfor

mat

ion

diss

emin

atio

n &

fe

edba

ck.

- Cle

ar

unde

rsta

ndin

g of

re

quire

men

ts.

- Sta

ff fe

edba

ck.

Mee

tings

to ta

ke

plac

e on

ce a

w

eek:

- Q1=

12

mee

tings

- Q2=

12

mee

tings

- Q3=

12

mee

tings

- Q4=

12

mee

tings

.

- Con

tinuo

us c

omm

unic

atio

n fo

rum

es

tabl

ishe

d.- O

ngoi

ng s

taff

mee

tings

con

vene

d ev

ery

Thur

sday

, - E

xecu

tive

CIU

Man

ager

s us

e sa

me

foru

m to

add

ress

sta

ff o

n a

regu

lar

basi

s.- F

eedb

ack

from

sta

ff m

embe

rs

requ

ires

spec

ial a

ttent

ion

to b

e gi

ven

info

rmat

ion

abou

t new

dev

elop

men

ts

and

cont

inuo

us c

oach

ing.

Targ

et a

chie

ved.

4)

Eve

nts

Cal

enda

r.In

crea

sed

flow

of i

nfor

mat

ion

in th

e or

gani

satio

n.S

taff

feed

back

.Q

uart

ers

1 to

4.

Com

pile

the

Eve

nts

Cal

enda

r.

Eve

nts

cale

ndar

com

pile

d an

d co

mpl

eted

for p

ast y

ear.

Targ

et a

chie

ved.

5)

Med

ia M

onito

ring.

Impa

ct o

f art

icle

s an

d pu

blic

atio

ns o

n C

IPR

O

addr

esse

d.

Num

ber o

f pu

blic

atio

ns d

ealt

with

.

Con

tinuo

us.

- Mon

itorin

g S

A w

as a

ppoi

nted

to

mon

itor C

IPR

O a

ppea

ranc

es in

the

med

ia.

- Dai

ly a

nd m

onth

ly re

port

s su

bmitt

ed.

- A p

ositi

ve m

easu

rem

ent o

f a 7

2%

succ

ess

rate

was

ach

ieve

d in

Q4.

Targ

et a

chie

ved.

6)

CIP

RO

web

site

revi

ew.

- Upd

ate

of C

IPR

O w

ebsi

te

cont

ent.

- Cus

tom

er S

ervi

ce C

hart

er

avai

labl

e on

web

.

- Acc

essi

bilit

y.- U

ser

Frie

ndlin

ess.

- Upd

ated

re

gula

rly.

Con

tinua

lly k

ept

up to

dat

e.- W

ebsi

te c

ontin

uous

ly u

pdat

ed.

- Sev

eral

not

ices

wer

e pl

aced

on

the

web

to in

form

cus

tom

ers

of C

IPR

O

deve

lopm

ents

.- C

ontro

vers

y ab

out t

he C

M29

e-

lodg

men

t not

ice

caus

ed e

xten

sive

m

edia

atte

ntio

n.

Targ

et a

chie

ved.

1.7

CORP

ORAT

e GO

VeRn

AnCe

, AuD

IT A

nD R

IsK

1.7.

1Co

mpl

ianc

e, A

udit

and

Risk

1)

Red

uce

Ris

k an

d Fr

aud.

Red

uce

the

risks

, w

eakn

esse

s, fr

aud

and

corr

uptio

n.

Bus

ines

s ris

k re

gist

er

mai

ntai

ned.

Ong

oing

.- A

n or

gani

satio

nal r

isk

regi

ster

was

m

aint

aine

d.

- Ris

k m

itiga

tion

plan

s w

ere

impl

emen

ted

by m

anag

emen

t to

addr

ess

risks

id

entif

ied.

- F

raud

risk

s an

d in

tern

al

cont

rol w

eakn

esse

s w

ere

iden

tifie

d.

- Fra

ud p

reve

ntio

n an

d aw

aren

ess

cam

paig

n w

as h

eld,

atte

nded

by

all s

taff

an

d m

anag

emen

t.

Targ

et a

chie

ved.

Sys

tem

con

trol w

eakn

esse

s th

at a

llow

fra

ud a

nd o

ther

cor

rupt

act

iviti

es to

oc

cur.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

2)

Red

uce

Ris

k an

d Fr

aud.

C

ontin

uous

feed

back

of

how

the

risk

is re

duce

d or

el

imin

ated

.

- Fee

dbac

k m

eetin

gs- R

epor

ts.

Ris

k C

omm

ittee

m

eetin

gs h

eld

ever

y qu

arte

r. D

ates

to b

e sc

hedu

led

at

begi

nnin

g of

the

year

R

isk

regi

ster

s to

be

upda

ted

mon

thly.

- Ris

k C

omm

ittee

mee

tings

wer

e he

ld q

uart

erly

whe

rein

the

proc

ess

of

ente

rpris

e-w

ide

risk

man

agem

ent w

as

cons

tant

ly re

view

ed. (

One

mee

ting

per

quar

ter)

- Fee

dbac

k on

thes

e m

eetin

gs w

as a

lso

com

mun

icat

ed to

the

Aud

it C

omm

ittee

fo

r mon

itorin

g th

e im

plem

enta

tion

of ri

sk

man

agem

ent i

n th

e or

gani

satio

n.

Targ

et a

chie

ved.

Mos

t of t

he c

ontro

l act

iviti

es id

entif

ied

to

miti

gate

stra

tegi

c ris

ks re

late

to in

itiat

ives

fo

r im

prov

ing

oper

atio

ns, w

hich

are

long

-te

rm p

roje

cts.

3)

Red

uce

Ris

k an

d Fr

aud.

- Rec

over

y pl

an im

plem

ente

d fo

r ope

ratio

nal i

ssue

s.R

epor

t on

Dis

aste

r Rec

over

y st

atus

at R

isk

Man

agem

ent

Com

mitt

ee.

Rev

iew

that

a

sim

ulat

ion

has

been

don

e at

le

ast e

very

six

m

onth

s.

- A

sim

ulat

ion

on th

e di

sast

er re

cove

ry

plan

cou

ld n

ot p

erfo

rm d

ue to

var

ious

co

nstra

ints

.-

The

disa

ster

reco

very

pla

n w

as u

nder

re

view

. -

The

Ris

k M

anag

emen

t Com

mitt

ee w

as

upda

ted

on a

qua

rter

ly b

asis

on

disa

ster

re

cove

ry.

Avai

labi

lity

of D

isas

ter R

ecov

ery

Team

m

embe

rs fo

r tra

inin

g w

as h

ampe

red

by o

ther

prio

rity

issu

es w

ithin

the

orga

nisa

tion.

Pla

ns to

mov

e to

ano

ther

bu

ildin

g al

so h

ampe

red

the

sim

ulat

ion.

4)

Red

uce

Ris

k an

d Fr

aud.

- Fra

ud a

nd c

orru

ptio

n re

gist

er in

dica

ting

all c

ases

an

d st

atus

.

Rep

ort o

n st

atus

of

all

repo

rted

ca

ses

(incl

udin

g fo

rens

ic c

ases

).

Mon

thly

repo

rt

on s

tatu

s as

wel

l as

out

com

es

regi

ster

s.

- Reg

iste

r of f

raud

cas

es w

as u

pdat

ed

regu

larly

. 90

case

s w

ere

repo

rted

to d

ate

with

70

case

s fin

alis

ed.

- The

se re

late

d to

alle

ged

inci

dent

s of

fra

ud a

nd c

orru

ptio

n.

- Dis

cipl

inar

y ac

tion

take

n w

here

ap

prop

riate

.- T

he re

port

was

pre

sent

ed to

the

Ris

k M

anag

emen

t and

Aud

it C

omm

ittee

.

Targ

et a

chie

ved.

Frau

d an

d co

rrup

tion

inci

dent

s ar

e no

t al

way

s re

port

ed.

1.7.

2Co

mpl

ianc

e, A

udit

and

Risk

1)

Inte

rnal

Aud

it.

- Ens

ure

an u

nqua

lifie

d re

port

- Red

uctio

n in

wea

k co

ntro

ls

and

proc

edur

es.

Follo

w u

p au

dits

on

pre

viou

s fin

ding

s of

IA u

nit

and

AG

.

- Qua

rter

ly a

udit

repo

rts

to th

e A

udit

Com

mitt

ee.

- Rat

ings

on

con

trol

wea

knes

ses

iden

tifie

d.- A

nnua

l rev

iew

of

the

effe

ctiv

enes

s of

inte

rnal

co

ntro

ls.

- Q

uart

erly

pro

gres

s re

port

s w

ere

prod

uced

for t

he a

udit

com

mitt

ee o

n au

dits

con

duct

ed.

- C

ontro

l wea

knes

ses

iden

tifie

d w

ere

repo

rted

to m

anag

emen

t with

iden

tifie

d ar

eas

for i

mpr

ovem

ent.

- A

nnua

l rev

iew

of e

ffec

tiven

ess

of

inte

rnal

con

trols

repo

rted

to th

e au

dit

com

mitt

ee.

Targ

et a

chie

ved.

Una

vaila

bilit

y of

in-h

ouse

Inte

rnal

A

udit

staf

f to

regu

larly

follo

w-u

p on

im

plem

enta

tion

of In

tern

al A

udit

Rec

omm

enda

tion.


nO:

ACTI

VITY

nAM

eTA

RGeT

eD O

uTPu

TsPe

RFOR

MAn

Ce

InDI

CATO

RsQu

ARTe

RlY

MIl

esTO

nes

ACTu

Al A

CHIe

VeM

enT

ReAs

On F

OR V

ARIA

nCes

/ CH

Alle

nGes

Inte

rnal

Aud

it P

lan.

App

rove

d in

tern

al

audi

t pla

n.Q

uart

erly

Aud

it C

omm

ittee

m

eetin

gs

to a

ppro

ve

and

mon

itor

impl

emen

tatio

n of

Inte

rnal

Aud

it P

lan.

- A

udit

Com

mitt

ee m

eetin

gs w

ere

held

qu

arte

rly.

- Th

e In

tern

al A

udit

plan

was

app

rove

d.-

Qua

rter

ly p

rogr

ess

repo

rts

agai

nst t

he

plan

wer

e m

onito

red

by th

e co

mm

ittee

.

Targ

et a

chie

ved.

2)

Cor

pora

te G

over

nanc

e.

Full

com

plia

nce

to C

orpo

rate

G

over

nanc

e.Fu

lly c

ompl

iant

to

ado

pted

Kin

g II

repo

rt fo

r go

vern

men

t ent

ity

purp

oses

.

Mon

thly

revi

ew

of c

ompl

ianc

e w

ith C

orpo

rate

G

over

nanc

e pr

inci

ples

.

Ther

e w

as g

ener

al c

ompl

ianc

e w

ith

gove

rnan

ce p

rinci

ples

.Ta

rget

ach

ieve

d.C

erta

in g

over

nanc

e co

mm

ittee

s es

tabl

ishe

d w

ere

not f

ully

eff

ectiv

e.

Ens

ure

that

cor

pora

te

gove

rnan

ce is

not

a ti

ck b

ox

appr

oach

but

rath

er a

con

trol

on th

e ap

plic

atio

n of

sys

tem

s an

d el

imin

atio

n of

suc

h w

eakn

esse

s.

Wea

knes

ses

iden

tifie

d.R

evie

w u

nder

Ris

k M

anag

emen

t.W

eakn

esse

s w

ere

iden

tifie

d w

ith th

e fu

nctio

ning

of c

erta

in g

over

nanc

e co

mm

ittee

s.

Targ

et a

chie

ved.

Cer

tain

gov

erna

nce

com

mitt

ees

esta

blis

hed

wer

e no

t ful

ly fu

nctio

nal.

Ens

ure

polic

y re

view

regi

ster

is

mai

ntai

ned

and

appl

ied.

Polic

ies

revi

ewed

.A

nnua

lly In

Fe

brua

ry to

ver

ify

that

pro

cess

has

be

en a

dher

ed to

.

The

polic

y re

gist

er w

as m

aint

aine

d. T

he

revi

ew o

f pol

icie

s w

as d

one.

Ta

rget

ach

ieve

d.


BusI

ness

PlA

n Re

PORT

InG

MAT

RIx

(PRO

jeCT

s)

nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es2

PROj

eCTs

2.1

e-CI

PRO

(CIP

RO o

nlin

e ca

pabi

lity)

1)D

efin

e e-

CIP

RO

C

onso

lidat

ion

App

roac

h.

E-C

IPR

O C

onso

lidat

ion

App

roac

h.

E

-CIP

RO

Con

solid

atio

n A

ppro

ach

[Q3

2007

/08]

.

- Bus

ines

s ca

se in

fin

alis

atio

n ph

ase

- Ten

der w

as a

dver

tised

.- F

inal

Ten

der P

hase

Bre

akdo

wn

is n

ot

effe

ctiv

e. N

ot b

een

done

ex

cept

for B

usin

ess

case

.B

usy

with

EC

M B

lue

prin

t.

2)C

onso

lidat

e e-

Ser

vice

s In

itiat

ives

.

Con

solid

ated

e-C

IPR

O

Initi

ativ

e. C

ompl

eted

.C

onso

lidat

ed e

-CIP

RO

In

itiat

ive

[Q3

2007

/08]

.E

A E

ngag

emen

t (id

entif

ied)

. e

-CIP

RO

Com

mitt

ee

(con

stitu

ted)

. e

-CIP

RO

For

um

(task

ed).

e-C

IPR

O P

roje

ct T

eam

(id

entif

ied)

.e-

CIP

RO

Pro

cess

O

wne

rs (a

lloca

ted)

.

- Bus

ines

s ca

se in

fin

alis

atio

n ph

ase

- Ten

der w

as a

dver

tised

. All

incl

uded

in B

usin

ess

Cas

e.- e

-CIP

RO

is th

e C

hang

e A

gent

Net

wor

k.

- Hel

d w

orks

hops

add

ress

ing

impa

ct o

f e-C

IPR

O.

- e-C

IPR

O te

am w

as

iden

tifie

d an

d as

sist

ed th

e pl

anni

ng a

nd d

esig

n of

the

EC

M im

plem

enta

tion.

- CIP

RO

pro

cess

ow

ners

w

ere

iden

tifie

d an

d ar

e pa

rt o

f the

Cha

nge

Age

nt

Net

wor

k.

Targ

et a

chie

ved.

3)D

efin

e H

igh-

leve

l e-

CIP

RO

Mod

el.

Hig

h-le

vel e

-CIP

RO

M

odel

(app

rove

d re

quire

men

ts).

Com

plet

ed.

Hig

h-le

vel e

-CIP

RO

Mod

el

(app

rove

d re

quire

men

ts)

[Q4

2007

/08]

.

e-C

IPR

O S

olut

ions

C

once

pt M

odel

.e-

CIP

RO

Bus

ines

s C

once

pt M

odel

.e-

CIP

RO

Bus

ines

s C

onte

xt M

odel

.e-

CIP

RO

Bus

ines

s O

bjec

tives

.e-

CIP

RO

Sol

utio

ns

Con

text

Mod

el.

e-C

IPR

O P

roje

ct

Cha

rter

s .

e-C

IPR

O P

rogr

amm

e P

lan.

e-C

IPR

O P

roje

ct P

lans

.

- e-C

IPR

O te

nder

was

ad

vert

ised

and

the

solu

tion

was

acq

uire

d.- M

odel

incl

uded

in th

e so

lutio

n ac

quire

d.

Turn

arou

nd ti

me

for R

FQ

and

tend

er e

valu

atio

n.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es4)

Def

ine

Con

solid

ated

e-

CIP

RO

Pro

gram

me

Doc

umen

tatio

n.

Con

solid

ated

e-

CIP

RO

Pro

gram

me

Doc

umen

tatio

n.

Con

solid

ated

e-

CIP

RO

Pro

gram

me

Doc

umen

tatio

n [Q

1 20

08/0

9].

e-C

IPR

O P

rogr

amm

e C

hart

er.

e-C

IPR

O P

roje

ct

Cha

rter

s.e-

CIP

RO

Pro

gram

me

Pla

n.e-

CIP

RO

Pro

ject

Pla

ns.

- e-

CIP

RO

Pro

gram

me

Cha

rter

was

don

e.-

e-C

IPR

O P

roje

ct C

hart

ers

wer

e do

ne in

the

form

of

EC

M Im

plem

enta

tion

agre

emen

t with

the

vend

or.

- e-

CIP

RO

Pro

gram

me

was

do

ne.

- H

igh-

leve

l e-C

IPR

O

prog

ram

me

plan

s w

ere

done

as

par

t of t

he E

CM

pro

ject

pl

an.

Targ

et a

chie

ved.

5)La

unch

e-C

IPR

O

Pro

ject

.La

unch

ed e

-CIP

RO

P

roje

ct.

Laun

ched

e-C

IPR

O

Pro

ject

[Q2

2008

/09]

.e-

CIP

RO

Pro

ject

R

esou

rces

.e-

CIP

RO

Pro

ject

In

frast

ruct

ure.

- M

odel

incl

uded

in th

e so

lutio

n ac

quire

d.- e

-CIP

RO

pro

ject

reso

urce

s an

d in

frast

ruct

ure

wer

e id

entif

ied.

Targ

et a

chie

ved.

6)E

xecu

te e

-CIP

RO

P

roje

cts.

e-C

IPR

O P

roje

ct

Del

iver

able

s.

e-

CIP

RO

Pro

ject

D

eliv

erab

les.

H

igh-

leve

l e-C

IPR

O

deliv

erab

les

wer

e si

gned

off

.Ta

rget

ach

ieve

d.

7)A

ppro

ve e

-CIP

RO

D

eliv

erab

les.

E

-CIP

RO

Pro

ject

D

eliv

erab

les/

(app

rove

d).

e-

CIP

RO

Pro

ject

D

eliv

erab

les/

(app

rove

d).

e-C

IPR

O S

olut

ions

In

frast

ruct

ure

Hig

h-le

vel e

-CIP

RO

de

liver

able

s w

ere

sign

ed o

ff.

Targ

et a

chie

ved.

8)C

lose

e-C

IPR

O

Pro

ject

. N

ew e

-CIP

RO

C

apab

ility

& C

apac

ity.

N

ew e

-CIP

RO

Cap

abili

ty

and

Cap

acity

. N

ew e

-CIP

RO

C

apab

ility

(Pro

cess

es

and

Mea

sure

men

ts).

e-C

IPR

O C

apab

ility

to b

e do

ne in

200

9/10

fina

ncia

l ye

ar a

s it

form

s pa

rt o

f the

im

plem

enta

tion.

Impl

emen

tatio

n is

to b

e do

ne d

urin

g 20

09/1

0 fin

anci

al y

ear

New

e-C

IPR

O C

apac

ity.

(Peo

ple

and

Infra

stru

ctur

e)

e-C

IPR

O C

apac

ity to

be

done

in 2

009/

10 fi

nanc

ial

year

as

it fo

rms

part

of t

he

impl

emen

tatio

n.

Impl

emen

tatio

n is

to b

e do

ne d

urin

g 20

09/1

0 fin

anci

al y

ear

9)H

ando

ver t

o O

pera

tions

. Fu

lly O

pera

tiona

l e-

CIP

RO

.

Fully

Ope

ratio

nal

e-C

IPR

O.

e-

CIP

RO

Cap

acity

to b

e do

ne in

200

9/10

fina

ncia

l ye

ar a

s it

form

s pa

rt o

f the

im

plem

enta

tion.

Targ

et a

chie

ved.

10)

Exe

cute

e-C

IPR

O

Pro

cess

es.

E-C

IPR

O P

roce

ss

Out

puts

.

e-C

IPR

O P

roce

ss

Out

puts

.

e-C

IPR

O P

roce

ss O

utpu

ts to

be

sig

ned

off d

urin

g Q

1 of

20

09/1

0 fin

anci

al y

ear.

Impl

emen

tatio

n is

to

be d

one

durin

g 20

09/1

0 fin

anci

al y

ear


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es2.

1.2

Perf

orm

ance

Man

agem

ent C

apab

ility

1)D

evel

op a

nd

Impl

emen

t a

Perfo

rman

ce

Mea

sure

men

t Fr

amew

ork

and

Ref

eren

ce M

odel

.

Perfo

rman

ce

Man

agem

ent

Fram

ewor

k an

d R

efer

ence

Mod

el

Pe

rform

ance

M

anag

emen

t Fra

mew

ork

and

Ref

eren

ce M

odel

.

- A

lignm

ent w

ith

Gov

ernm

enta

l Fra

mew

ork

on P

erfo

rman

ce In

form

atio

n M

anag

emen

t.-

Fr

amew

ork

deve

lope

d an

d ad

opte

d.- N

ot a

pro

ject

; del

iver

able

of

orga

nisa

tiona

l per

form

ance

un

it. S

ee p

rogr

ess

unde

r po

int 3

bel

ow.

Targ

et a

chie

ved.

2)D

evel

op a

nd

impl

emen

t a

Perfo

rman

ce

Man

agem

ent

Dev

elop

men

t an

d Im

prov

emen

t M

etho

dolo

gy.

Perfo

rman

ce

Mea

sure

men

t D

evel

opm

ent

and

Impr

ovem

ent

Met

hodo

logy

.

Pe

rform

ance

M

easu

rem

ent

Dev

elop

men

t an

d Im

prov

emen

t M

etho

dolo

gy.

C

ompi

le p

erfo

rman

ce-b

ased

m

anag

emen

t han

dbo

ok in

Q

uart

er t

wo

.

Targ

et a

chie

ved.

3)D

evel

op a

nd

impl

emen

t Pe

rform

ance

M

anag

emen

t Po

licie

s.

Perfo

rman

ce

Mea

sure

men

t Pol

icie

s.

Perfo

rman

ce

Mea

sure

men

t Pol

icie

s.

- Pol

icy

on o

rgan

isat

iona

l pe

rform

ance

man

agem

ent

has

been

dev

elop

ed

base

d on

Per

form

ance

M

anag

emen

t fra

mew

ork

of

the

Nat

iona

l Tre

asur

y an

d dt

i gu

idel

ines

. - P

olic

y ha

d be

en a

ppro

ved.

Targ

et a

chie

ved.

4)A

cqui

re p

erfo

rman

ce

man

agem

ent

capa

bilit

y.

Sen

ior M

anag

er:

Org

anis

atio

nal P

erfo

rman

ce

was

app

oint

ed o

n 3

Nov

embe

r 200

8.

Targ

et a

chie

ved.

5)D

eter

min

e pe

rform

ance

M

easu

rem

ents

.

Org

anis

atio

nal

perfo

rman

ce m

easu

res.

Org

anis

atio

nal

perfo

rman

ce m

easu

res.

- I

n th

e pr

oces

s of

de

velo

ping

ser

vice

del

iver

y st

anda

rds.

- Ini

tial m

easu

re in

clud

ed a

s pa

rt o

f the

Pol

icy.

Tar

get a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es6)

Mon

itor a

nd m

easu

re

perfo

rman

ce.

Mea

sure

d pe

rform

ance

.

Mea

sure

d pe

rform

ance

.

Four

Qua

rter

ly R

epor

ts

have

bee

n co

mpl

eted

and

su

bmitt

ed o

n tim

e.

Targ

ets

achi

eved

.

7)R

ecom

men

d Im

prov

emen

ts.

Impr

ovem

ent

reco

mm

enda

tions

.

Impr

ovem

ent

reco

mm

enda

tions

.

- Stra

tegi

c B

reak

away

was

he

ld a

nd re

com

men

datio

ns

wer

e m

ade.

- Rep

orts

pre

sent

ed to

C

ET

and

reco

mm

enda

tions

m

ade.

Targ

et a

chie

ved.

8)C

reat

e pe

rform

ance

m

anag

emen

t aw

aren

ess

thro

ugh

com

mun

icat

ion,

fe

edba

ck a

nd

mar

ketin

g.

- Reg

ular

com

mun

icat

ion

and

supp

ort.

- Gui

delin

es is

sued

for

repo

rtin

g.

- Stra

tegy

Lia

ison

Com

mitt

ee

esta

blis

hed.

Targ

et a

chie

ved.

2.1.

3Pe

ople

Tra

nsfo

rmat

ion

Capa

bilit

y

1)D

evel

op a

nd im

ple-

men

t a P

eopl

eTtra

ns-

form

atio

n Fr

amew

ork

and

Ref

eren

ce

Mod

el.

Peop

le T

rans

form

atio

n Fr

amew

ork

and

Ref

eren

ce M

odel

.

App

rove

d.Pe

ople

Tra

nsfo

rmat

ion

Fram

ewor

k an

d R

efer

ence

M

odel

[Q1

2008

/09]

.

In

clud

ed in

the

Peop

le

Tran

sfor

mat

ion

Stra

tegy

Targ

et a

chie

ved.

2)D

evel

op a

nd

impl

emen

t a P

eopl

e Tr

ansf

orm

atio

n M

etho

dolo

gy.

Peop

le T

rans

form

atio

n M

etho

dolo

gy.

App

rove

d.Pe

ople

Tra

nsfo

rmat

ion

Met

hodo

logy

[Q1

2008

/09]

.

- I

nclu

ded

in th

e Pe

ople

Tr

ansf

orm

atio

n S

trate

gy.

- Var

ious

trai

ning

in

terv

entio

ns (e

.g. L

abou

r R

elat

ions

and

EM

DP

) wer

e im

plem

ente

d.

- Ind

uctio

n pr

ogra

mm

e ha

s be

en d

evel

oped

.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es3)

Dev

elop

Peo

ple

Tran

sfor

mat

ion

Stra

tegy

.

Peop

le T

rans

form

atio

n S

trate

gy.

App

rove

d.Pe

ople

Tra

nsfo

rmat

ion

Stra

tegy

[Q4

2008

/09]

.E

mpl

oyee

Hea

lth a

nd

Wel

lbei

ng S

trate

gy [Q

1-Q

4 20

08/0

9].

- A th

ree-

year

Peo

ple

Tran

sfor

mat

ion

Stra

tegy

ha

s be

en d

evel

oped

and

im

plem

enta

tion

is c

urre

ntly

un

derw

ay.

- Suc

cess

ful m

ains

tream

ing

of E

HW

pro

gram

mes

with

ch

ange

man

agem

ent

inte

rven

tions

hav

e be

en

impl

emen

ted.

- A

dra

ft H

IV a

nd A

IDS

Po

licy,

Em

ploy

ee H

ealth

and

W

elln

ess

Polic

y an

d Fu

nera

l, B

erea

vem

ent a

nd C

ourt

esy

Polic

y w

ere

revi

ewed

and

ci

rcul

ated

to s

take

hold

ers

for

inpu

ts.

Targ

et a

chie

ved.

New

Div

ersi

ty

Man

agem

ent

Stra

tegy

[Q2

2008

/09]

.

- The

Em

ploy

men

t Equ

ity

Com

mitt

ee in

con

junc

tion

with

man

agem

ent h

as

succ

essf

ully

dev

elop

ed

a D

iver

sity

Man

agem

ent

Stra

tegy

.- T

he d

ti D

iver

sity

M

anag

emen

t pol

icy

was

in

corp

orat

ed in

to th

e D

raft

E

mpl

oym

ent E

quity

pol

icy

of

CIP

RO

and

was

circ

ulat

ed to

al

l sta

keho

lder

s fo

r inp

uts.

Targ

et a

chie

ved.

RP

L [Q

3 20

08/0

9].

This

pro

gram

me

has

been

pu

t on

hold

; due

to a

pilo

t pr

ogra

mm

e th

at is

man

aged

by

PS

ETA

.

The

impl

emen

tatio

n of

R

PL

is d

epen

dent

on

the

com

plet

ion

of th

e pi

lot

proj

ect b

y P

SE

TA. T

here

ha

s no

t bee

n an

y up

date

ab

out t

he p

roje

ct a

s ye

t.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

esR

ewar

d an

d R

ecog

nitio

n S

trate

gy

[Q2

2008

/09]

.

- Stra

tegy

and

Pol

icy

form

ulat

ion

is o

n ho

ld

pend

ing

appr

oval

of t

he

revi

ewed

Per

form

ance

M

anag

emen

t Pol

icy

whi

ch

com

es in

to e

ffec

t on

1 A

pril

2009

.- A

men

dmen

ts to

the

PM

DS

po

licy

wer

e pr

opos

ed a

nd

the

proc

ess

of a

ppro

val i

s be

ing

purs

ued.

On

hold

. Not

ach

ieve

d.

Tale

nt a

nd S

kills

R

eten

tion

Stra

tegy

[Q2

2008

/09]

.

- A T

alen

t and

Ski

lls

Ret

entio

n S

trate

gy a

nd

Suc

cess

ion

Pla

nnin

g Fr

amew

ork

have

bee

n de

velo

ped

for S

MS

, MM

S

and

supe

rvis

ory

leve

ls a

nd

inco

rpor

ated

in m

embe

rs’

perfo

rman

ce c

ontra

cts.

Thi

s fra

mew

ork

focu

ses

on ta

lent

id

entif

icat

ion,

psy

chom

etric

as

sess

men

t, ac

cele

rate

d de

velo

pmen

t and

men

torin

g.- I

n ad

ditio

n, a

Ret

entio

n Po

licy

as w

ell a

s R

eten

tion

Gui

delin

es h

as b

een

deve

lope

d.

Not

all

the

SM

S

mem

bers

cou

ld b

e re

ache

d th

roug

h th

e on

e-on

-one

coa

chin

g se

ssio

ns.

Low

er le

vel s

taff

m

embe

rs to

key

de

velo

pmen

t pr

ogra

mm

e.

4)R

evie

w D

iver

sity

M

anag

emen

t S

trate

gy.

New

Div

ersi

ty

Man

agem

ent S

trate

gy.

App

rove

d.N

ew D

iver

sity

M

anag

emen

t Stra

tegy

[Q2

2008

/09]

.

- T

he E

mpl

oym

ent E

quity

C

omm

ittee

and

man

agem

ent

have

suc

cess

fully

dev

elop

ed

a D

iver

sity

Man

agem

ent

Stra

tegy

. - T

he d

ti D

iver

sity

M

anag

emen

t pol

icy

was

in

corp

orat

ed in

to th

e C

IPR

O

Em

ploy

men

t Equ

ity p

olic

y an

d w

as c

ircul

ated

to a

ll st

akeh

olde

rs fo

r inp

uts.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es5)

Dev

elop

Em

ploy

ee

Hea

lth a

nd W

ellb

eing

S

trate

gy.

Em

ploy

ee H

ealth

and

W

ellb

eing

Stra

tegy

. A

ppro

ved.

Em

ploy

ee H

ealth

and

W

ellb

eing

Stra

tegy

[Q

uart

ers

1 to

4,

2008

/09]

.

C

IPR

O h

as m

anag

ed to

su

cces

sful

ly m

ains

tream

W

elln

ess

Pro

gram

mes

w

ith c

hang

e m

anag

emen

t in

itiat

ives

.

Targ

et a

chie

ved.

6)D

evel

op a

nd

impl

emen

t Peo

ple

Tran

sfor

mat

ion

Polic

ies.

Peop

le T

rans

form

atio

n Po

licie

s.

App

rove

d.Pe

ople

Tra

nsfo

rmat

ion

Polic

ies

[Qua

rter

s 1

to 4

, 20

08/0

9].

A

dra

ft R

eten

tion

Polic

y,

Men

tors

hip

Polic

y an

d D

iver

sity

Pol

icy

circ

ulat

ed to

st

akeh

olde

rs fo

r inp

uts.

Sta

keho

lder

s ne

ed to

be

rem

inde

d se

vera

l tim

es

abou

t mak

ing

inpu

ts o

n dr

aft p

olic

ies.

7)R

evie

w a

ll H

R

Polic

ies.

- Cha

nges

to c

urre

nt

pres

crip

ts a

nd le

gisl

atio

n as

com

mun

icat

ed th

roug

h D

PS

A c

ircul

ars

are

conv

eyed

to

sta

ff b

y m

eans

of i

nter

nal

mem

oran

da.

- CIP

RO

util

ises

the

dti

polic

ies

with

rega

rd to

H

uman

Cap

ital i

ssue

s.

Sub

sequ

ently

, pro

posa

ls

for a

men

dmen

ts to

exi

stin

g po

licie

s ar

e ch

anne

lled

thro

ugh

to re

leva

nt d

ti su

bjec

t mat

ter e

xper

ts to

po

licie

s.- S

ever

al p

olic

ies

wer

e de

velo

ped

and/

or a

men

ded

in th

is re

gard

, int

er a

lia

Men

tors

hip,

Ret

entio

n an

d D

iver

sity

Man

agem

ent

stru

ctur

es.

In p

roce

ss o

f app

rova

l as

per C

IPR

O G

over

nanc

e S

truct

ures

.

8)A

cqui

re P

eopl

e Tr

ansf

orm

atio

n C

apab

ility

.

All

HR

D p

osts

hav

e be

en

fille

d.Ta

rget

ach

ieve

d.

9)A

cqui

re S

kille

d H

uman

Cap

ital S

taff

.H

uman

Cap

ital S

taff

.A

ppoi

nted

.H

uman

Cap

ital S

taff

[Q

uart

ers

1 to

4,

2008

/09]

.

A

ll H

RD

pos

ts h

ave

been

fil

led.

Targ

et a

chie

ved.

10)

Acq

uire

Hum

an

Wel

lbei

ng F

acili

ties.

Hum

an W

ellb

eing

Fa

cilit

ies.

Con

duci

ve.

Hum

an W

ellb

eing

Fa

cilit

ies

[Qua

rter

1,

2008

/09]

.

- T

o be

con

duct

ed in

co

njun

ctio

n w

ith th

e m

ove

to

a ne

w b

uild

ing.

- The

requ

ired

faci

litie

s ar

e av

aila

ble.

With

rapi

d de

velo

pmen

ts

taki

ng p

lace

with

in

CIP

RO

, the

nee

d fo

r pr

ivat

e te

leph

one

cham

ber w

as n

oted

.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es11

)A

cqui

re H

uman

C

apita

l App

licat

ions

.H

uman

Cap

ital

App

licat

ions

.Im

plem

ente

d.H

uman

Cap

ital

App

licat

ions

[Qua

rter

1,

2008

/09]

.

S

HL

inst

rum

ents

hav

e be

en

acqu

ired

and

impl

emen

ted.

Ta

rget

ach

ieve

d.

12)

Con

duct

Ski

lls A

udit.

Ski

lls A

udit

Rep

ort.

App

rove

d.S

kills

Aud

it R

epor

t [Q

uart

er 1

, 200

8/09

].

- A b

rief S

kills

Aud

it w

as

cond

ucte

d an

d its

repo

rt

info

rmed

the

curr

ent W

SP.

- CIP

RO

is c

urre

ntly

eng

aged

in

the

DP

SA

initi

ated

HR

C

onne

ct p

roje

ct w

hich

will

pr

ovid

e a

mor

e sp

ecifi

c sk

ills

gap

anal

ysis

.- T

his

proc

ess

is D

PS

A

driv

en a

nd fe

edba

ck is

ex

pect

ed a

t the

end

of M

ay

2009

.

Sub

ject

ed to

oth

er

proj

ects

.

13)

Dev

elop

Ski

llsD

evel

opm

ent P

lan.

Ski

lls P

lan.

S

ubm

itted

.S

kills

Pla

n [Q

uart

er 1

, 20

08/0

9].

Qua

rter

ly T

rain

ing

Pla

n.A

ll re

port

s w

ere

subm

itted

to

the

PS

ETA

.Ta

rget

ach

ieve

d.

Wor

k S

kills

Pla

n.- T

he W

SP

has

bee

n co

mpl

eted

and

sub

mitt

ed to

P

SE

TA.

- The

WS

P fo

r the

200

9/10

w

ill b

e ac

com

pani

ed b

y th

e A

nnua

l Tra

inin

g. -

Rep

ort f

or 2

008/

09 w

hich

m

ust b

e su

bmitt

ed b

y th

e en

d of

Jun

e 20

09 a

s pe

r le

gisl

ativ

e re

quire

men

t.

Targ

ets

achi

eved

.

14)

Rec

ruit

CIP

RO

Sta

ff.

New

ly R

ecru

ited

CIP

RO

S

taff

.A

ppro

ved

Est

ablis

hmen

t.N

ewly

Rec

ruite

d C

IPR

O

Sta

ff [Q

uart

ers

1 to

4

2008

/09]

.

S

trate

gic

posi

tions

iden

tifie

d w

ere

thos

e of

exe

cutiv

e m

anag

ers

whi

ch h

ad b

een

fille

d. R

ecru

itmen

t sch

edul

e is

ava

ilabl

e at

HR

M’s

off

ice.

In p

roce

ss.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es15

)E

nsur

e D

iver

sity

.

- D

iver

sity

app

reci

atio

n w

orks

hops

con

duct

ed fo

r ex

ecut

ives

, man

agem

ent,

the

Em

ploy

men

t Equ

ity

Com

mitt

ee a

s w

ell a

s th

e C

hang

e A

gent

Net

wor

k- T

he E

mpl

oym

ent E

quity

C

omm

ittee

, in

conj

unct

ion

with

man

agem

ent,

has

succ

essf

ully

dev

elop

ed

its D

iver

sity

Man

agem

ent

Stra

tegy

whi

ch is

cur

rent

ly

bein

g im

plem

ente

d.

Div

ersi

ty M

anag

emen

t tra

inin

g w

ill p

roce

ed

in th

e ne

w fi

nanc

ial

year

due

to o

pera

tiona

l re

quire

men

ts a

nd w

ill

inco

rpor

ate

disa

bilit

y se

nsiti

satio

n.

16)

Ens

ure

Em

ploy

men

t E

quity

Com

plia

nce.

Em

ploy

men

t Equ

ity.

Em

ploy

men

t Equ

ity

Pla

n.E

mpl

oym

ent E

quity

.

- The

Em

ploy

men

t Equ

ity

Com

mitt

ee h

as s

ucce

ssfu

lly

deve

lope

d an

EE

Pol

icy

inco

rpor

atin

g D

isab

ility

and

D

iver

sity

Man

agem

ent a

nd it

w

as s

ubm

itted

for a

ppro

val

by C

ET.

- I

nput

s w

ere

give

n to

ICT

to a

ssis

t the

m d

urin

g th

eir

recr

uitm

ent d

rive

in o

rder

to

ensu

re c

ompl

ianc

e to

EE

ta

rget

s.- K

ey a

ccou

nts

are

wor

king

cl

osel

y w

ith th

e R

ecru

itmen

t Te

am in

ens

urin

g ap

poin

tmen

t of p

eopl

e liv

ing

with

dis

abili

ties

and

mov

ing

clos

er to

mee

ting

all t

arge

ts.

Targ

et a

chie

ved.

- Cur

rent

pro

gres

s ag

ains

t nu

mer

ical

targ

ets

is

satis

fact

ory

as in

dica

ted.

- Var

ious

Req

uest

s fo

r R

easo

nabl

e A

ccom

mod

atio

n w

ere

rece

ived

and

su

bmis

sion

s w

ere

mad

e.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es17

)E

stab

lish

a ca

reer

de

velo

pmen

t cen

tre.

Car

eer D

evel

opm

ent

Cen

tre.

Est

ablis

hed.

Car

eer D

evel

opm

ent

Cen

tre [Q

uart

ers

1 to

2,

2008

/09]

.

- A

Car

eer D

evel

opm

ent

and

Ass

essm

ent C

entre

has

be

en e

stab

lishe

d in

line

with

C

IPR

O’s

Tal

ent a

nd S

kills

R

eten

tion

and

Suc

cess

ion

Pla

nnin

g Fr

amew

ork.

- P

olic

y on

Ass

essm

ent a

nd

Dev

elop

men

t Cen

tres

has

been

fina

lised

.

Targ

et a

chie

ved.

18)

Dev

elop

men

t of

Em

ploy

ees.

Hig

h-pe

rform

ing

Sta

ff.

H

igh-

perfo

rmin

g S

taff

[Q

uart

ers

1 to

4,

2008

/09]

.

- A

sig

nific

ant p

erce

ntag

e of

m

iddl

e m

anag

ers

are

abou

t to

com

plet

e th

e E

xecu

tive

Man

agem

ent D

evel

opm

ent

Pro

gram

me.

- Fur

ther

trai

ning

and

de

velo

pmen

t int

erve

ntio

ns

are

in li

ne w

ith th

e W

SP.

- Am

ongs

t oth

ers,

50%

of

MM

S m

embe

rs h

ave

succ

essf

ully

com

plet

ed

man

agem

ent d

evel

opm

ent

and

Labo

ur R

elat

ions

. - E

mpl

oyee

s on

low

er le

vers

(S

L5-0

9) b

egan

trai

ning

on

Em

ergi

ng a

nd A

dvan

ced

Dev

elop

men

t Pro

gram

me.

As

indi

cate

d al

l ini

tiativ

es

as p

er th

e W

SP

may

no

t be

com

plet

ed in

th

e cu

rren

t fin

anci

al

year

due

to o

pera

tiona

l re

quire

men

ts.

Not

all

cand

idat

es

subm

itted

PO

Es

afte

r de

velo

pmen

t pro

gram

me

19)

Ens

ure

Sta

ff a

nd

Ski

lls re

tent

ion.

Turn

over

Sta

tistic

s.

Sta

ff T

urno

ver R

ate.

Turn

over

Sta

tistic

s [Q

uart

ers

1 to

4,

2008

/09]

.

- T

urno

ver i

s at

an

acce

ptab

le

leve

l – 1

.2%

vol

unta

ry e

xits

.- T

urno

ver s

tatis

tics

are

dete

rmin

ed v

ia m

onth

ly

exit

inte

rvie

ws

and

are

acce

ptab

le in

term

s of

pub

lic

sect

or s

tand

ards

.

Targ

et a

chie

ved.

20)

Alig

n Jo

b an

d C

ompe

tenc

y P

rofil

es.

Job

and

Com

pete

ncy

Pro

file.

Jo

b co

mpe

tenc

y in

dex.

Job

and

Com

pete

ncy

Pro

file

[Q1-

Q4

2008

/09]

.

- Thi

s as

pect

has

par

tially

be

en a

ddre

ssed

in te

rms

of th

e Ya

rona

Org

anis

atio

n de

sign

pro

cess

. - I

n th

e 09

/10

finan

cial

yea

r, a

mor

e de

taile

d pr

ojec

t in

this

re

gard

will

be

cond

ucte

d.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es21

)E

stab

lish

Car

eer

Dev

elop

men

t.Pe

rson

al D

evel

opm

ent

Eva

luat

ions

E

valu

atio

n W

eigh

ting

Pers

onal

Dev

elop

men

t E

valu

atio

ns [Q

uart

ers

1 to

4,

2008

/09]

.

- E

valu

atio

ns w

ere

com

plet

ed.

- A c

aree

r dev

elop

men

t an

d as

sess

men

t cen

tre h

as

been

est

ablis

hed

in li

ne w

ith

CIP

RO

’s T

alen

t and

Ski

lls

Ret

entio

n an

d S

ucce

ssio

n P

lann

ing

Fram

ewor

k.

Targ

et a

chie

ved.

22)

Dev

elop

Ski

lls.

Trai

ning

Rep

ort

Ski

lls C

ompe

tenc

y Tr

aini

ng R

epor

t [Q

uart

ers

1 to

4, 2

008/

09].

- T

rain

ing

was

pro

vide

d in

in

ter a

lia L

abou

r Rel

atio

ns,

Cus

tom

er R

elat

ions

hip

Man

agem

ent,

Com

pute

r S

kills

, IS

O T

rain

ing,

Pe

rform

ance

Man

agem

ent

as w

ell a

s A

sses

sor a

nd

Ski

lls D

evel

opm

ent F

acili

tato

r Tr

aini

ng.

- Fur

ther

trai

ning

and

de

velo

pmen

t int

erve

ntio

ns

are

in li

ne w

ith th

e cu

rren

t W

SP.

Targ

et a

chie

ved.

23)

Dev

elop

PD

Ps.

PD

Ps.

Pe

rson

al D

evel

opm

ent

Pla

ns.

PD

Ps

[Qua

rter

s 1

to 4

, 20

08/0

9].

- T

his

aspe

ct is

incl

uded

in

Per

form

ance

and

D

evel

opm

ent A

gree

men

ts.

- Fur

ther

dev

elop

men

tal

need

s ar

e as

sess

ed v

ia

psyc

hom

etric

ass

essm

ents

w

hich

are

pro

vide

d by

the

Car

eer D

evel

opm

ent a

nd

Ass

essm

ent c

entre

.

Targ

et a

chie

ved.

24)

Dev

elop

vis

iona

ry

and

trans

form

atio

nal

lead

ersh

ip.

Lead

ersh

ip S

kills

(MM

S/

SM

S).

Lead

ersh

ip A

sses

smen

t R

epor

t (M

MS

/SM

S)

Lead

ersh

ip S

kills

(MM

S/

SM

S) [

Qua

rter

s 1

to 4

, 20

08/0

9].

- P

roje

ct K

haed

u ha

s be

en in

trodu

ced

in th

e or

gani

satio

n.

- A n

umbe

r of m

anag

ers

are

part

icip

atin

g in

var

ious

de

velo

pmen

t pro

gram

mes

(a

ppro

xim

atel

y 80

man

ager

s an

d su

perv

isor

s).

- In

addi

tion,

an

Exe

cutiv

e C

oach

ing

Pro

gram

me

has

been

impl

emen

ted

for C

ET

mem

bers

.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es25

)D

evel

op T

eam

C

apab

ility

.Te

amw

ork

Ski

lls.

Div

isio

nal T

eam

as

sess

men

t rep

orts

.Te

amw

ork

Ski

lls [Q

uart

ers

1 to

4,

2008

/09]

.

- T

eam

build

ing

activ

ities

are

co

ntin

uous

ly c

ondu

cted

by

divi

sion

s w

ith H

uman

Cap

ital

assi

stan

ce.

- Mos

t bus

ines

s un

its h

ave

had

succ

essf

ul te

ambu

ildin

g se

ssio

ns fo

r the

08/

09

finan

cial

yea

r.- H

uman

Cap

ital p

laye

d a

cruc

ial r

ole

in s

hapi

ng

posi

tive

team

dyn

amic

s

CIU

has

not

bee

n ab

le

to g

o on

team

bui

ldin

g du

e to

ope

ratio

nal

requ

irem

ents

.

26)

Man

age

Org

anis

atio

n C

ultu

re.

Hig

h Pe

rform

ance

C

ultu

re (O

utco

me)

.C

limat

e S

urve

y R

epor

ts.

Hig

h Pe

rform

ance

Cul

ture

(O

utco

me)

[Qua

rter

s 1

to 4

,20

08/0

9].

- F

our O

rgan

isat

ion

Clim

ate

Sur

veys

con

duct

ed in

ICT,

S

trate

gic

Sup

port

, CIU

and

Fi

nanc

e.- C

IPR

O h

as a

mot

ivat

ed,

pass

iona

te a

nd tr

aine

d C

hang

e A

gent

Net

wor

k w

hich

pro

vide

s a

uniq

ue

“win

dow

of o

ppor

tuni

ty”

to c

hang

e th

e or

gani

satio

n cl

imat

e/cu

lture

. -

Furt

herm

ore,

CIP

RO

has

pa

rtic

ipat

ed in

the

Bes

t C

ompa

ny to

Wor

k Fo

r sur

vey

faci

litat

ed b

y D

eloi

tte. B

ased

on

the

resu

lts o

f the

sur

vey,

C

IPR

O s

eem

s to

be

mak

ing

posi

tive

strid

es in

the

Pub

lic

Ser

vice

. - I

n te

rms

of d

evel

opin

g a

supp

ortiv

e an

d pe

rform

ance

-dr

iven

org

anis

atio

n cu

lture

, al

l org

anis

atio

n cu

lture

and

de

velo

pmen

t int

erve

ntio

ns

are

base

d on

the

abov

emen

tione

d in

tern

al a

nd

exte

rnal

sur

vey

findi

ngs

Som

e of

the

exec

utiv

e co

mm

ittee

mem

bers

of

CA

N w

ere

not a

ctiv

ely

invo

lved

on

Cha

nge

Age

nt N

etw

orks

in

itiat

ives

.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es27

)In

stitu

tiona

lise

Valu

es.

Ent

renc

hed

Valu

es.

Valu

e In

dex

Rep

ort.

Ent

renc

hed

Valu

es

[Qua

rter

s 1

to 4

, 20

08/0

9].

- V

alue

s pr

ogra

mm

e st

arte

d in

Qua

rter

2.

- An

anti-

Frau

d an

d C

orru

ptio

n C

ampa

ign

was

co

nduc

ted

in p

artn

ersh

ip

with

CA

R.

- Ope

n an

d ro

bust

dia

logu

e on

Fra

ud a

nd C

orru

ptio

n w

as

held

dur

ing

CA

N s

trate

gy

sess

ion.

- C

AN

, Pee

r Car

e C

ouns

elor

s an

d E

mpl

oym

ent E

quity

C

omm

ittee

mem

bers

ha

ve b

een

iden

tifie

d as

in

stru

men

ts to

influ

ence

st

aff m

embe

rs o

n w

ays

to

embr

ace

new

CIP

RO

val

ues.

Targ

et a

chie

ved.

28)

Influ

ence

Com

pany

B

rand

ing

and

Rep

utat

ion.

Bra

nd a

nd R

eput

atio

n S

urve

y R

epor

ts.

Qua

rter

ly R

epor

ts.

Bra

nd a

nd R

eput

atio

n S

urve

y R

epor

ts [Q

uart

ers

1 to

4, 2

008/

09].

- C

IPR

O h

as p

artic

ipat

ed in

th

e D

eloi

tte B

est C

ompa

ny

to W

ork

For (

BC

TWF)

Sur

vey.

Th

is s

urve

y in

dica

tes

the

perc

eptio

ns o

f sta

ff in

re

latio

n to

CIP

RO

as

an

empl

oyer

bra

nd.

- CIP

RO

par

ticip

ated

in th

e B

CTW

sur

vey

for t

he s

econ

d ye

ar. T

he re

sults

from

the

seco

nd re

port

indi

cate

an

impr

ovem

ent o

n al

l di

men

sion

s m

easu

red.

Targ

et a

chie

ved.

29)

Con

duct

Clim

ate

Sur

veys

.C

limat

e S

urve

ys.

Qua

rter

ly C

limat

e S

urve

y R

epor

ts.

Clim

ate

Sur

veys

[Qua

rter

s 1

to 4

, 200

8/09

].

In a

dditi

on to

the

BC

TWF

surv

ey, D

ivis

iona

l sur

veys

ar

e co

nduc

ted

on a

co

ntin

uous

bas

is a

s pe

r m

anag

emen

t req

uest

.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es30

)C

omm

unic

atio

n of

Peo

ple

Tran

sfor

mat

ion

Initi

ativ

es.

Peop

le T

rans

form

atio

n C

omm

uniq

ués.

M

onth

ly C

omm

uniq

ués.

Peop

le T

rans

form

atio

n C

omm

uniq

ues

[Qua

rter

s 1

to 4

, 200

8/09

].

- R

egul

ar c

omm

uniq

ués

are

sent

to s

taff

pre

and

po

st P

eopl

e Tr

ansf

orm

atio

n ev

ents

or i

nitia

tives

via

the

LIS

O m

agaz

ine

as w

ell a

s el

ectro

nica

lly.

- In

this

rega

rd th

e C

hang

e A

gent

Net

wor

k ha

s pr

oved

to

be

an e

xtre

mel

y ef

fect

ive

com

mun

icat

ion

vehi

cle.

Targ

et a

chie

ved.

31)

Perfo

rm

Org

anis

atio

nal

Cul

tura

l In

terv

entio

ns.

Org

anis

atio

nal C

ultu

ral

Inte

rven

tions

. R

epor

ts o

n in

terv

entio

ns.

Org

anis

atio

nal C

ultu

ral

Inte

rven

tions

[Qua

rter

s 1

to 4

, 200

8/09

].

- B

ased

on

Clim

ate

Sur

veys

con

duct

ed in

four

D

ivis

ions

, int

erve

ntio

n pl

ans

per d

ivis

ion

has

been

im

plem

ente

d.-

The

inte

rven

tions

fo

cuse

d on

impr

ovin

g te

am

dyna

mic

s an

d en

hanc

ing

the

lead

ersh

ip c

apab

ility

with

in

thes

e di

visi

ons.

Targ

et a

chie

ved.

32)

Man

age

Labo

ur

Rel

atio

ns

(Grie

vanc

es,

Dis

cipl

inar

y H

earin

gs, C

onfli

ct

Res

olut

ion)

.

Labo

ur R

elat

ions

R

epor

ts.

Mon

thly

Lab

our

Rel

atio

ns R

epor

t.La

bour

Rel

atio

ns

Rep

orts

[Qua

rter

s 1

to 4

, 20

08/0

9].

- L

egal

Div

isio

nMon

thly

re

port

s pr

oduc

ed.

- The

Dire

ctor

: Lab

our

Rel

atio

ns, m

anag

emen

t an

d or

gani

sed

labo

ur h

ave

cons

iste

ntly

eng

aged

, as

refle

cted

in m

anag

emen

t re

port

s.

- Num

ber o

f mis

cond

uct

case

s fo

r yea

r was

9,

grie

vanc

es 5

, and

dis

pute

s 7.

Res

olut

ion

of d

ispu

tes

is a

s fo

llow

s: 5

7.14

% w

as

dism

isse

d, 2

8.57

% n

ot

hear

d, 1

4.29

% w

ithdr

awn.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es33

)E

nhan

ce

orga

nisa

tiona

l w

ellb

eing

.

Wel

lnes

s S

urve

y R

epor

ts.

Qua

rter

ly E

HW

Rep

ort.

Wel

lnes

s S

urve

y R

epor

ts [Q

uart

ers

1 to

4,

2008

/09]

.

- O

n th

e ba

sis

of ri

goro

us

cons

ulta

tion

with

var

ious

bu

sine

ss u

nits

and

su

rvey

ing

man

agem

ent a

nd

staf

f dur

ing

face

-to-fa

ce

inte

ract

ion.

- T

he m

ains

tream

ing

of E

HW

pr

ogra

mm

es w

ith c

hang

e m

anag

emen

t ini

tiativ

es h

as

prov

en s

ucce

ssfu

l.- H

RD

pro

vide

s m

onth

ly

and

quar

terly

repo

rts

base

d on

ext

erna

l and

inte

rnal

w

elln

ess

inte

rven

tions

.

Tar

get a

chie

ved.

2.1.

4ne

w O

ffic

e M

ove

1)D

eter

min

e ne

w

spac

e re

quire

men

ts.

Spa

ce re

quire

men

ts.

S

pace

requ

irem

ents

.

- The

Pro

ject

Man

agem

ent

Team

was

app

oint

ed.

- Pre

para

tions

for t

he “

Sta

tus

Quo

Rep

ort”

and

“P

roje

ct

Pla

n” h

ave

com

men

ced.

- Th

e si

ze o

f the

bui

ldin

g ha

s be

en c

onfir

med

by

the

land

lord

as

12, 8

44m

².

2)S

ourc

e ne

w b

uild

ing.

Con

firm

ed n

ew b

uild

ing.

Con

firm

ed n

ew b

uild

ing.

- P

repa

ratio

ns fo

r the

“S

tatu

s Q

uo R

epor

t” a

nd “

Pro

ject

P

lan”

hav

e co

mm

ence

d.- H

ando

ver d

ate

set a

s 1

May

09.

Lan

dlor

d ne

eds

to p

rovi

de c

ertif

icat

ion

for

occu

panc

y be

fore

han

dove

r ca

n ta

ke p

lace

.

No

form

al c

onfir

mat

ion

has

been

rece

ived

in

resp

ect o

f the

cha

nge

in th

e ha

ndov

er d

ate,

bu

t the

land

lord

te

leph

onic

ally

indi

cate

d to

the

dti

and

CIP

RO

of

ficia

ls th

at th

e m

ore

likel

y da

te w

ould

be

durin

g or

aft

er A

ugus

t 20

09 d

ue to

lead

tim

es in

obt

aini

ng

air-

cond

ition

ing,

whi

ch

need

s to

be

inst

alle

d pr

ior t

o th

e ha

ndov

er.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es3)

Pla

n fo

r occ

upat

ion.

New

bui

ldin

g oc

cupa

tion

plan

.

New

Bui

ldin

g O

ccup

atio

n P

lan.

Ele

ctric

al W

iring

Pla

n.C

an o

nly

be fi

nalis

ed o

n co

mpl

etio

n of

the

spac

e pl

anni

ng.

Furn

iture

Pla

cem

ent

Pla

n. P

repa

ratio

ns fo

r the

“S

tatu

s Q

uo R

epor

t” a

nd “

Pro

ject

P

lan”

hav

e co

mm

ence

d.

Can

onl

y be

fina

lised

on

com

plet

ion

of th

e sp

ace

plan

ning

.

Net

wor

k C

ablin

g P

lan.

Can

onl

y be

fina

lised

on

com

plet

ion

of th

e sp

ace

plan

ning

.

New

bui

ldin

g co

mm

unic

atio

n pl

an.

- Del

iver

able

for Q

uart

er

1 –

2010

.D

ue to

a n

umbe

r of

unce

rtai

ntie

s in

resp

ect

of th

e le

ase

and

budg

et

requ

iring

hig

h le

vel

disc

ussi

ons

betw

een

the

dti

and

DP

W, C

ET

are

still

not

in a

pos

ition

to

com

mun

icat

e to

sta

ff.

New

bui

ldin

g flo

or p

lan

(Spa

ce P

lan)

.Th

e la

ndlo

rd u

tilis

ed

the

staf

f fig

ures

(632

) re

ceiv

ed fr

om C

IPR

O

on 2

3 O

ctob

er 2

008

to fi

nalis

e th

e sp

ace

plan

ning

.G

roun

d an

d pa

rt o

f 1st

flo

or s

pace

pla

nnin

g is

co

mpl

ete.

Onl

y th

e IP

ne

eds

and

requ

irem

ent

for t

he fi

ling

area

nee

ds

to b

e fin

alis

ed.

The

1st d

raft

of f

loor

s 2-

10 w

as re

ceiv

ed

from

the

land

lord

and

cu

rren

tly b

eing

per

used

by

bus

ines

s un

its fo

r any

am

endm

ents

.

New

bui

ldin

g oc

cupa

tion

Pro

ject

P

lan.

Can

onl

y be

fina

lised

on

com

plet

ion

of th

e sp

ace

plan

ning

.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

esN

ew b

uild

ing

phys

ical

se

curit

y pl

an.

Can

onl

y be

com

plet

ed

afte

r fin

alis

atio

n of

the

spac

e pl

anni

ng.

CIP

RO

hav

e co

mm

ence

d w

ith th

e pl

anni

ng o

f sec

urity

m

easu

res

for b

udge

tary

pu

rpos

es.

PC

, prin

ter a

nd fa

x lo

catio

n pl

an.

Can

onl

y be

com

plet

ed

afte

r fin

alis

atio

n of

the

spac

e pl

anni

ng.

Phy

sica

l acc

ess

plan

fo

r equ

ipm

ent b

eing

m

oved

.

201

0 - S

AP

S h

ave

been

ap

proa

ched

to a

ssis

t in

this

as

they

nee

d to

sig

n-of

f the

sp

ecifi

catio

ns p

rior t

o C

IPR

O

goin

g ou

t on

tend

er.

Aw

aitin

g co

nfirm

atio

n on

fin

al m

ove

date

.

4)O

btai

n bi

ds fo

r the

m

ove.

App

oint

ed v

endo

rs fo

r m

ove.

App

oint

ed v

endo

rs fo

r m

ove.

N

o ve

ndor

s fo

r the

mov

e ye

t.

5)E

stab

lish

mov

e te

ams.

Mov

e te

ams.

M

ove

Team

s.D

ata

Bac

kup

Team

.M

ove

team

s ap

poin

ted

and

func

tiona

l mee

tings

ta

king

pla

ce re

gula

rly,

repr

esen

tativ

es fr

om

busi

ness

uni

ts ta

sked

to

assi

st in

pro

vidi

ng a

ccur

ate

info

rmat

ion

in p

repa

ring

the

Mas

ter S

ched

ule

requ

ired

for

accu

rate

pla

nnin

g.

Des

ktop

Tea

m.

Furn

iture

Tea

m.

Net

wor

k Te

am.

Prin

ter T

eam

.

Wor

ksta

tion

Test

ing

Team

.

6)La

bel a

ll m

ovea

ble

asse

ts.

Labe

lled

asse

ts.

La

belle

d as

sets

.

Del

iver

able

for Q

uart

er

1, 2

010.

7)C

lean

new

en

viro

nmen

t.C

lean

new

env

ironm

ent.

C

lean

new

env

ironm

ent.

D

eliv

erab

le fo

r Qua

rter

1,

201

0.

8)D

ispo

se re

leva

nt

equi

pmen

t.E

quip

men

t to

be

disp

osed

.

Equ

ipm

ent t

o be

di

spos

ed.

D

eliv

erab

le fo

r Qua

rter

1,

201

0.

9)C

lean

equ

ipm

ent.

Cle

aned

equ

ipm

ent t

o be

mov

ed.

C

lean

ed e

quip

men

t to

be

mov

ed.

D

eliv

erab

le fo

r Qua

rter

1,

201

0.

10)

Mov

e eq

uipm

ent

invo

lvem

ent i

n w

iring

an

d ca

blin

g.

Wiri

ng a

nd c

ablin

g eq

uipm

ent m

oved

.

Wiri

ng a

nd c

ablin

g eq

uipm

ent m

oved

.

Del

iver

able

for Q

uart

er

1, 2

010.

11)

Acq

uire

rele

vant

new

eq

uipm

ent.

New

equ

ipm

ent.

N

ew e

quip

men

t.

Del

iver

able

for Q

uart

er

1, 2

010.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es12

)In

stal

latio

n of

wiri

ng

and

cabl

ing.

Wor

king

cab

ling

and

wiri

ng e

nviro

nmen

t.

Wor

king

cab

ling

and

wiri

ng e

nviro

nmen

t.C

omm

issi

oned

el

ectri

cal e

nviro

nmen

t.D

eliv

erab

le fo

r Qua

rter

1,

201

0.

Wor

king

Net

wor

k.

13)

Mov

e re

mai

ning

as

sets

.A

ll re

mai

ning

ass

ets

mov

ed.

A

ll re

mai

ning

ass

ets

mov

ed.

D

eliv

erab

le fo

r Qua

rter

1,

201

0.

14)

Cel

ebra

te th

e m

ove.

CIP

RO

has

mov

ed.

C

IPR

O h

as m

oved

.

Del

iver

able

for Q

uart

er

1, 2

010.

15)

Com

mun

icat

e m

ove.

Com

mun

icat

ion

mat

eria

l.

Com

mun

icat

ion

mat

eria

l.

Roa

d sh

ows

have

co

mm

ence

d.

2.1.

5Bu

sine

ss In

telli

genc

e (B

I) Ca

pabi

lity

1)P

lan,

Ass

ess

and

Sco

pe B

I.B

I Sco

pe.

B

I Sco

pe.

To

be

done

as

phas

e tw

o af

ter E

CM

impl

emen

tatio

n.S

cope

can

onl

y be

de

term

ined

aft

er E

CM

im

plem

enta

tion.

2)G

athe

r bus

ines

s an

d te

chni

cal

requ

irem

ents

.

Bus

ines

s an

d te

chni

cal

requ

irem

ents

for B

I.

Bus

ines

s an

d te

chni

cal

requ

irem

ents

for B

I.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

3)A

cqui

re s

kille

d In

form

atio

n A

naly

sts

(BI T

eam

).

BI T

eam

.

BI T

eam

.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

4)D

evel

op v

alue

-ad

ded

Info

rmat

ion

Pack

ages

.

Info

rmat

ion

Pack

ages

.

Info

rmat

ion

Pack

ages

.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

5)D

esig

n B

I cap

abili

ty.

BI D

esig

n.

BI D

esig

n.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

6)C

onst

ruct

dat

a st

orag

e m

echa

nism

.C

onst

ruct

ed d

ata

stor

age

mec

hani

sm.

C

onst

ruct

ed d

ata

stor

age

mec

hani

sm.

To

be

done

as

phas

e tw

o af

ter E

CM

impl

emen

tatio

n.S

cope

can

onl

y be

de

term

ined

aft

er E

CM

im

plem

enta

tion.

7)E

xtra

ct, t

rans

form

an

d lo

ad d

ata.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

8)C

onst

ruct

Dat

a M

art.

To

be

done

as

phas

e tw

o af

ter E

CM

impl

emen

tatio

n.S

cope

can

onl

y be

de

term

ined

aft

er E

CM

im

plem

enta

tion.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es9)

Com

mis

sion

dat

a st

orag

e m

echa

nism

.In

telli

gent

Sto

rage

.

Inte

llige

nt S

tora

ge.

Adm

inis

trate

d In

telli

gent

st

orag

e.To

be

done

as

phas

e tw

o af

ter E

CM

impl

emen

tatio

n.S

cope

can

onl

y be

de

term

ined

aft

er E

CM

im

plem

enta

tion.

Com

mis

sion

ed D

ata

Mar

t.To

be

done

as

phas

e tw

o af

ter E

CM

impl

emen

tatio

n.S

cope

can

onl

y be

de

term

ined

aft

er E

CM

im

plem

enta

tion.

Com

mis

sion

ed D

ata

War

ehou

se.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

10)

Perfo

rm q

ualit

y as

sura

nce.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

11)

Perfo

rm a

ccep

tanc

e te

stin

g.

To

be

done

as

phas

e tw

o af

ter E

CM

impl

emen

tatio

nS

cope

can

onl

y be

de

term

ined

aft

er E

CM

im

plem

enta

tion.

12)

Mai

ntai

n an

d ad

min

istra

te

Inte

llige

nt S

tora

ge.

Adm

inis

trate

d In

telli

gent

S

tora

ge.

A

dmin

istra

ted

Inte

llige

nt

Sto

rage

.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

13)

Cre

ate

quer

y an

d re

port

ing

capa

bilit

y.E

nter

pris

e-w

ide

quer

y an

d re

port

ing

capa

bilit

y.

E

nter

pris

e-w

ide

quer

y an

d re

port

ing

capa

bilit

y.

To b

e do

ne a

s ph

ase

two

afte

r EC

M im

plem

enta

tion

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

14)

Cre

ate

anal

ytic

al

capa

bilit

y.A

naly

tical

inte

llige

nce.

Ana

lytic

al In

telli

genc

e.Fo

reca

stin

g M

odel

s.To

be

done

as

phas

e tw

o af

ter E

CM

impl

emen

tatio

n.S

cope

can

onl

y be

de

term

ined

aft

er E

CM

im

plem

enta

tion.

Pre

dict

ive

and

Des

crip

tive

Mod

els.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

Sim

ulat

ion

Cap

abili

ty.

Sco

pe c

an o

nly

be

dete

rmin

ed a

fter

EC

M

impl

emen

tatio

n.

2.1.

6 Cu

stom

er R

elat

ion

Man

agem

ent C

apab

ility

1)D

evel

op a

nd

impl

emen

t CR

M

fram

ewor

k an

d re

fere

nce

mod

el.

CR

M fr

amew

ork

and

refe

renc

e m

odel

.

CR

M F

ram

ewor

k an

d re

fere

nce

mod

el.

- F

ram

ewor

k an

d re

fere

nce

mod

el n

ot d

raw

n.

- Thi

s pr

ojec

t is

depe

nden

t on

the

EC

M.

- P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es2)

Dev

elop

and

im

plem

ent a

CR

M

met

hodo

logy

.

CR

M M

etho

dolo

gy.

C

RM

Met

hodo

logy

.

- Fra

mew

ork

and

refe

renc

e m

odel

not

dra

wn.

- T

his

proj

ect i

s de

pend

ent

on th

e E

CM

. - P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.

3)D

evel

op a

nd

impl

emen

t CR

M

polic

ies.

CR

M P

olic

y.

C

RM

Pol

icy.

N

ot A

chie

ved.

4)A

cqui

re C

RM

ca

pabi

lity.

- Fra

mew

ork

and

refe

renc

e m

odel

not

dra

wn.

- T

his

proj

ect i

s de

pend

ent

on th

e E

CM

. - P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.

5)A

cqui

re C

RM

ski

lled

staf

f.C

RM

Sta

ff.

C

RM

Sta

ff.

N

ot a

chie

ved.

6)A

cqui

re C

RM

ap

plic

atio

ns.

CR

M A

pplic

atio

ns.

C

RM

App

licat

ions

.

- Fra

mew

ork

and

refe

renc

e m

odel

not

dra

wn.

- T

his

proj

ect i

s de

pend

ent

on th

e E

CM

. - P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.

7)Im

plem

ent C

RM

.C

RM

Sys

tem

.

CR

M S

yste

m.

- F

ram

ewor

k an

d re

fere

nce

mod

el n

ot d

raw

n.

- Thi

s pr

ojec

t is

depe

nden

t on

the

EC

M.

- Pro

ject

rede

fined

.

Pro

ject

dep

ende

nt o

n E

CM

.

8)D

isco

ver a

ctua

l C

RM

info

rmat

ion

requ

irem

ents

.

Not

ach

ieve

d.

9)C

onfig

ure

CR

M

data

base

stru

ctur

e.

- F

ram

ewor

k an

d re

fere

nce

mod

el n

ot d

raw

n.

- Thi

s pr

ojec

t is

depe

nden

t on

the

EC

M.

- Pro

ject

rede

fined

.

Pro

ject

dep

ende

nt o

n E

CM

.

10)

Inst

all a

nd c

onfig

ure

CR

M s

oftw

are.

- Fra

mew

ork

and

refe

renc

e m

odel

not

dra

wn.

- T

his

proj

ect i

s de

pend

ent

on th

e E

CM

. - P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es11

)A

dmin

iste

r CR

M

solu

tion.

- Fra

mew

ork

and

refe

renc

e m

odel

not

dra

wn.

- T

his

proj

ect i

s de

pend

ent

on th

e E

CM

. - P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.

12)

Trai

n C

RM

use

rs.

- Fra

mew

ork

and

refe

renc

e m

odel

not

dra

wn.

- T

his

proj

ect i

s de

pend

ent

on th

e E

CM

. - P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.

13)

Mon

itor C

RM

ef

fect

iven

ess.

CR

M M

easu

res.

CR

M M

easu

res.

- F

ram

ewor

k an

d re

fere

nce

mod

el n

ot d

raw

n.

- Thi

s pr

ojec

t is

depe

nden

t on

the

EC

M.

- Pro

ject

rede

fined

.

Pro

ject

dep

ende

nt o

n E

CM

.

14)

Cre

ate

CR

M

awar

enes

s th

roug

h co

mm

unic

atio

n,

feed

back

and

m

arke

ting.

- Fra

mew

ork

and

refe

renc

e m

odel

not

dra

wn.

- T

his

proj

ect i

s de

pend

ent

on th

e E

CM

. - P

roje

ct re

defin

ed.

Pro

ject

dep

ende

nt o

n E

CM

.

15)

Rec

omm

end

impr

ovem

ents

.Im

prov

emen

t R

ecom

men

datio

ns.

Im

prov

emen

t re

com

men

datio

ns.

- F

ram

ewor

k an

d re

fere

nce

mod

el n

ot d

raw

n.

- Thi

s pr

ojec

t is

depe

nden

t on

the

EC

M.

- Pro

ject

rede

fined

.

Pro

ject

dep

ende

nt o

n E

CM

.

2.1.

7CI

PRO

as C

OMM

IssI

On (A

men

ded

CIPR

O)

1)N

ew d

raft

C

ompa

nies

Bill

.N

ew C

ompa

nies

Bill

(Bill

61

of 2

008)

.

New

Com

pani

es B

ill.

- P

arlia

men

t app

rove

d B

ill.

- Bill

bei

ng tr

ansl

ated

in

to A

frika

ans

and

to b

e su

bmitt

ed to

Pre

side

nt fo

r si

gnat

ure

Pro

ject

has

not

bee

n co

mm

issi

oned

. S

ubje

cted

to L

egis

latio

n,

the

dti,

.N

ot o

nly

CIP

RO

’s

Pro

ject

.N

o bu

sine

ss c

ase,

but

on

ly a

cha

rter

.

2)C

reat

e ne

w

Com

pani

es A

ct.

New

Com

pani

es A

ct.

N

ew C

ompa

nies

Act

.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es3)

Dra

ft n

ew

regu

latio

ns.

New

Com

pani

es

Reg

ulat

ions

.

New

Com

pani

es

Reg

ulat

ions

.

- Par

liam

enta

ry p

hase

.- T

ask

team

bet

wee

n C

IPR

O a

nd d

ti fo

r pur

pose

s of

dra

ftin

g re

gula

tions

in

proc

ess

of b

eing

est

ablis

hed

by C

CR

D.

CC

RD

in p

roce

ss o

f dr

aftin

g re

gula

tions

4)R

evie

w IP

legi

slat

ion

with

rega

rds

to C

IPR

O a

s co

mm

issi

on.

Enh

ance

d IP

legi

slat

ion.

Enh

ance

d IP

legi

slat

ion.

C

ompl

eted

.Ta

rget

ach

ieve

d.

5)Po

sitio

n C

IPR

O.

New

CIP

RO

Pos

ition

ing.

New

CIP

RO

Pos

ition

ing.

Env

ironm

enta

l Ana

lysi

s.E

arm

arke

d 20

09/1

0.A

wai

t app

rova

l of

Reg

ulat

ions

.M

arke

t Ana

lysi

s.

New

CIP

RO

Imag

e an

d B

rand

ing.

6)Pe

rform

Ent

erpr

ise

Pla

nnin

g.N

ew E

nter

pris

e P

lan.

N

ew E

nter

pris

e P

lan.

App

rove

d E

stab

lishm

ent.

Ear

mar

ked

2009

/10.

Aw

ait a

ppro

val o

f R

egul

atio

ns.

Bus

ines

s P

lan

(Pro

cess

es, R

ules

and

In

form

atio

n).


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

esE

quity

Pro

file.

- Ear

mar

ked

2009

/10

Dra

ft

Com

mis

sion

est

ablis

hmen

t do

ne.

- Spa

ce p

lan

bein

g do

ne a

s pa

rt o

f the

mov

e.

Dep

ends

on

appr

oval

of

the

Reg

ulat

ions

and

th

e d

ti.S

ome

activ

ities

bei

ng

fulfi

lled

by th

e S

teer

ing

Com

mitt

ee.

New

Com

mis

sion

. B

udge

t.

New

Com

mis

sion

Fa

cilit

ies

Pla

n.

New

Com

mis

sion

H

uman

Res

ourc

e P

lan.

New

Com

mis

sion

In

form

atio

n an

d Te

chno

logy

Pla

n.

New

Com

mis

sion

M

arke

ting

Pla

n.

New

Pro

pose

d E

stab

lishm

ent.

Perfo

rman

ce M

easu

res.

Res

ourc

e P

lan.

Ski

lls a

nd C

ompe

tenc

y re

quire

men

ts.

Spa

ce P

lan.

Stra

tegi

c P

lan.

7)Pe

rform

ent

erpr

ise

deve

lopm

ent a

nd

trans

form

atio

n.

CIP

RO

CO

MM

ISS

ION

(A

men

ded

CIP

RO

).

CIP

RO

CO

MM

ISS

ION

(A

men

ded

CIP

RO

).C

IPR

O im

age

(bra

ndin

g an

d m

arke

ting)

.- E

CM

in p

rogr

ess

and

acco

mm

odat

e so

me

of

the

requ

irem

ents

for t

he

com

mis

sion

.- F

ee s

truct

ure

bein

g re

view

ed.

Ear

mar

ked

2009

/10

-10/

11. D

epen

ds o

n th

e ap

prov

al o

f the

R

egul

atio

ns.

CIP

RO

Insp

ecto

rate

.

CIP

RO

Ten

der B

oard

.

New

CIP

RO

Fac

ilitie

s

New

CIP

RO

ICT

Sol

utio

ns.

New

CIP

RO

O

rgan

isat

ion.

New

CIP

RO

Pro

duct

s an

d S

ervi

ces.

New

Pol

icie

s.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

esN

ew P

rodu

ct a

nd

Ser

vice

fee

stru

ctur

e.

New

Sou

rcin

g (C

ontra

cts,

SLA

s an

d O

utso

urci

ng).

8)M

arke

t pro

duct

s an

d se

rvic

es.

Mar

kete

d C

IPR

O.

M

arke

ted

CIP

RO

.A

dver

tisem

ents

.S

teer

ing

Com

mitt

ee

func

tions

. E

arm

arke

d 20

09/1

0 -1

0/11

.D

epen

ds o

n th

e ap

prov

al

of th

e R

egul

atio

ns

and

form

atio

n of

the

Com

mis

sion

.

CIP

RO

Eve

nts.

Pro

mot

ions

.

2.1.

8en

terp

rise

secu

rity

(es)

Cap

abili

ty

1)Im

plem

ent a

n E

nter

pris

e S

ecur

ity

Man

agem

ent

Fram

ewor

k an

d R

efer

ence

Mod

el.

CIP

RO

Ent

erpr

ise

Sec

urity

Fra

mew

ork.

CIP

RO

Ent

erpr

ise

Sec

urity

Fr

amew

ork.

Pa

rt o

f EC

M a

cqui

red

solu

tion.

Tar

get a

chie

ved.

2)Im

plem

ent a

n E

nter

pris

e S

ecur

ity

Man

agem

ent

Met

hodo

logy

.

CIP

RO

Ent

erpr

ise

Sec

urity

Man

agem

ent

Met

hodo

logy

.

C

IPR

O E

nter

pris

e S

ecur

ity M

anag

emen

t M

etho

dolo

gy.

Pa

rt o

f EC

M a

cqui

red

solu

tion.

3)D

evel

op E

nter

pris

e S

ecur

ity P

olic

ies

CIP

RO

Ent

erpr

ise

Sec

urity

Man

agem

ent

Polic

ies.

C

IPR

O E

nter

pris

e S

ecur

ity

Man

agem

ent P

olic

ies

Pa

rt o

f EC

M a

cqui

red

solu

tion.

4)E

stab

lish

Ent

erpr

ise

Sec

urity

Cap

abili

ty.

Ent

erpr

ise

Sec

urity

C

apab

ility

.

Ent

erpr

ise

Sec

urity

C

apab

ility

Acc

ess

Con

trol.

Part

of E

CM

acq

uire

d so

lutio

n.

Acq

uire

d M

emix

, Enc

ase

and

LUC

IDVI

EW

.

Env

ironm

enta

l Sec

urity

.

Info

rmat

ion

Sys

tem

S

ecur

ity.

Pers

onne

l Sec

urity

.

Phy

sica

l Sec

urity

.

5)A

cqui

re E

nter

pris

e S

ecur

ity S

kille

d S

taff

.E

nter

pris

e S

ecur

ity

Sta

ff.

E

nter

pris

e S

ecur

ity S

taff

.

Part

of E

CM

acq

uire

d so

lutio

n.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es6)

Acq

uire

Ent

erpr

ise

Sec

urity

App

licat

ions

Ent

erpr

ise

Sec

urity

S

olut

ions

.

Ent

erpr

ise

Sec

urity

S

olut

ions

[Qua

rter

4,

2008

/09]

.

Acc

ess

Con

trol T

ool

(A

ctiv

e D

irect

ory

& D

NS

) [Q

uart

er 1

20

08/0

9].

Acq

uire

d M

emix

, Enc

ase

and

LUC

IDVI

EW

.Ta

rget

ach

ieve

d.

Ant

i-spa

m &

Ant

i-viru

s S

olut

ion

(Gw

ava

&

Web

Ro

ot) [

Qua

rter

4

2007

/08]

.

Som

e ac

tiviti

es

depe

ndin

g on

EC

M.

Fore

nsic

Ana

lysi

s To

ol

(Low

-leve

l Enc

ase)

[Q

uart

er 3

200

8/09

].

Acq

uire

d M

emix

, Enc

ase

and

LUC

IDVI

EW

.

Fore

nsic

Ana

lysi

s To

ol

(Hig

h-le

vel M

emix

) [Q

uart

er 1

200

8/09

].

Inte

rnet

Fire

wal

l S

olut

ions

(Iro

n Po

rt &

B

riteM

ail)

[Q1

2008

/09]

.

Net

wor

k M

anag

emen

t To

ol (L

ucid

Vie

w) [

Q1

2008

/09]

.

Net

wor

k M

onito

ring

Tool

(Van

tage

) [Q

4 20

08/0

9].

7)0u

arte

r 4. A

cqui

re

rest

of f

oren

sic

and

assu

ranc

e ap

plic

atio

ns.

Res

t of F

oren

sic

and

Ass

uran

ce a

pplic

atio

ns.

R

est o

f For

ensi

c an

d A

ssur

ance

app

licat

ions

[Q

uart

er 4

, 200

8/09

].

M

emix

and

Enc

ase

acqu

ired.

Targ

et a

chie

ved.

8)0u

arte

r 4. A

cqui

re

Ele

ctro

nic

Sig

natu

re

Sof

twar

e.

Ele

ctro

nic

Sig

natu

re

Sof

twar

e.

Ele

ctro

nic

Sig

natu

re

Sof

twar

e [Q

uart

er 4

, 20

07/0

8].

Pa

rt o

f EC

M s

olut

ion

acqu

ired.

Targ

et a

chie

ved.

9)A

lign

Sec

urity

E

nviro

nmen

t to

Ent

erpr

ise

Sec

urity

Po

licie

s.

Alig

ned

Ent

erpr

ise

Sec

urity

Env

ironm

ent.

A

ligne

d E

nter

pris

e S

ecur

ity E

nviro

nmen

t.

Dep

ende

nt o

n E

CM

im

plem

enta

tion.

To b

e do

ne d

urin

g E

CM

im

plem

enta

tion.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es10

)Pe

rform

Ent

erpr

ise

Info

rmat

ion

Sec

urity

C

ertif

icat

ion.

Ent

erpr

ise

Info

rmat

ion

Sec

urity

Cer

tific

atio

n.

E

nter

pris

e In

form

atio

n S

ecur

ity C

ertif

icat

ion.

N

ot d

one.

La

ck o

f man

pow

er a

nd

rela

ted

reso

urce

s hi

nder

th

e ac

hiev

emen

t of t

his.

11)

Eva

luat

e ex

tern

al

part

y ac

cess

re

ques

ts.

Third

par

ty a

cces

s.

Third

par

ty a

cces

s.

Incl

uded

in th

e fra

ud

prev

entio

n so

lutio

n.To

be

impl

emen

ted

in Q

1 of

the

2009

/10

finan

cial

ye

ar

12)

Perfo

rm P

erso

nnel

Ve

tting

.Ve

tted

Pers

onne

l In

form

atio

n.

Ve

tted

Pers

onne

l In

form

atio

n.

Incl

uded

in th

e fra

ud

prev

entio

n so

lutio

n.To

be

impl

emen

ted

in Q

1 of

the

2009

/10

finan

cial

ye

ar.

14)

Alig

n P

roje

ct S

ecur

ity

Env

ironm

ent t

o E

nter

pris

e S

ecur

ity

Polic

ies.

Alig

ned

Pro

ject

Sec

urity

E

nviro

nmen

t.

Alig

ned

Pro

ject

Sec

urity

E

nviro

nmen

t.

Dep

ende

nt o

n E

CM

pro

ject

im

plem

enta

tion.

Inco

mpl

ete,

dep

endi

ng

on fi

rst t

hree

, fra

mew

ork

met

hodo

logy

and

pol

icy.

15)

Mon

itor S

ecur

ity

Env

ironm

ent.

Sec

urity

Rep

orts

.

Sec

urity

Rep

orts

.A

cces

s C

ontro

l Aud

it R

epor

t.M

emix

and

Enc

ase

prov

ides

al

l rep

orts

.Ta

rget

ach

ieve

d.

Env

ironm

enta

l Sec

urity

E

valu

atio

n R

epor

t.Ta

rget

ach

ieve

d.

Frau

d In

vest

igat

ion

Rep

ort.

Targ

et a

chie

ved.

Info

rmat

ion

Sys

tem

S

ecur

ity R

epor

t.Ta

rget

ach

ieve

d.

Phy

sica

l Sec

urity

E

nviro

nmen

t Rep

ort.

Targ

et a

chie

ved.

16)

Perfo

rm s

ecur

ity

trend

ana

lysi

s.Id

entif

ied

secu

rity

thre

ats.

Iden

tifie

d se

curit

y th

reat

s.S

ecur

ity V

ulne

rabi

litie

s.E

ncas

e an

d M

emix

is u

sed

for t

his

purp

ose.

Targ

et a

chie

ved.

17)

Initi

ate

secu

rity

corr

ectiv

e in

terv

entio

ns.

Sec

urity

Inte

rven

tions

.

Sec

urity

Inte

rven

tions

.

Part

of t

he F

raud

pre

vent

ion

solu

tion.

To b

e im

plem

ente

d du

ring

the

2009

/10

finan

cial

yea

r

2.1.

9Ri

sk M

anag

emen

t Cap

abili

ty

1)R

evie

w, a

lign

com

plia

nce

fram

ewor

k to

st

rate

gic

initi

ativ

es.

Dec

isio

n to

alig

n co

mpl

ianc

e fra

mew

ork

to s

trate

gy.

D

ecis

ion

to a

lign

com

plia

nce

fram

ewor

k to

st

rate

gy.

C

ompl

ianc

e fra

mew

ork

alig

ned

to o

rgan

isat

iona

l st

rate

gy.

Targ

et a

chie

ved.

2)E

nhan

ce a

nd

impl

emen

t a C

AR

M

anag

emen

t Fr

amew

ork

and

Ref

eren

ce M

odel

.

Enh

ance

d C

AR

M

anag

emen

t Fr

amew

ork.

E

nhan

ced

CA

R

Man

agem

ent F

ram

ewor

k [Q

uart

er 4

, 200

7/08

].

Fore

nsic

Eng

agem

ent

Mod

el [Q

uart

er 4

, 20

07/0

8].

The

fram

ewor

k ha

s be

en

prep

ared

and

will

be

sign

ed

off b

y C

EO

.

Not

to b

e ad

dres

sed

as

a pr

ojec

t.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es3)

Rev

iew

For

ensi

c E

ngag

emen

t Mod

el.

Fore

nsic

Eng

agem

ent

Mod

el.

Fo

rens

ic E

ngag

emen

t M

odel

[Qua

rter

4,

2007

/08]

Fo

rens

ic E

ngag

emen

t not

do

ne.

Una

vaila

bilit

y of

fund

s.

4)E

nhan

ce a

nd

impl

emen

t CA

R

Man

agem

ent

Met

hodo

logy

.

Enh

ance

d C

AR

M

anag

emen

t M

etho

dolo

gy.

E

nhan

ced

CA

R

Man

agem

ent

Met

hodo

logy

[Qua

rter

4,

2007

/08]

.

M

etho

dolo

gy d

one.

Ta

rget

ach

ieve

d.

5)In

tegr

ate

risk

man

agem

ent w

ith

gove

rnan

ce.

Impl

emen

tatio

n of

ris

k m

anag

emen

t fra

mew

ork.

U

pdat

ed ri

sk re

gist

ers.

R

isk

man

agem

ent f

ram

ewor

k w

as a

ligne

d to

the

Nat

iona

l Tr

easu

ry fr

amew

ork.

Targ

et a

chie

ved.

6)R

evie

w C

AR

m

anag

emen

t st

rate

gy, p

olic

ies

and

proc

edur

es

CA

R M

anag

emen

t Po

licie

s.

C

AR

Man

agem

ent

Polic

ies

[Qua

rter

4,

2007

/08]

.

C

AR

Man

agem

ent s

trate

gy,

polic

ies

and

proc

edur

es

revi

ewed

.

Targ

et a

chie

ved.

7)E

stab

lish

audi

t ca

pabi

lity

(peo

ple,

pr

oces

ses,

in

frast

ruct

ure,

po

licie

s)

CA

R C

apab

ility

.

CA

R C

apab

ility

[Q1

2008

/09]

.

Chi

ef A

udit

Exe

cutiv

e ap

poin

ted.

Co-

sour

ced

part

ners

use

d fo

r aud

it re

view

s.

Targ

et a

chie

ved.

8)A

cqui

re a

dditi

onal

C

AR

ski

lled

staf

f.C

AR

sta

ff.

C

AR

sta

ff [Q

4 20

07/0

8].

C

hief

Aud

it E

xecu

tive

appo

inte

d. C

o-so

urce

d pa

rtne

rs u

sed

for a

udit

revi

ews.

Targ

et a

chie

ved.

9)A

cqui

re C

AR

ap

plic

atio

ns.

CA

R A

pplic

atio

ns.

C

AR

App

licat

ions

[Q1

2008

/09]

A

udit

and

risk

man

agem

ent

appl

icat

ions

acq

uire

d.Ta

rget

ach

ieve

d.

10)

Det

erm

ine

com

plia

nce

requ

irem

ents

.

Com

plia

nce

cont

rols

.

Com

plia

nce

Con

trols

[C

ontin

uous

].

Com

plia

nce

requ

irem

ents

id

entif

ied

and

revi

ewed

th

roug

h in

tern

al a

udits

co

nduc

ted.

Targ

et a

chie

ved.

11)

Det

erm

ine

orga

nisa

tiona

l ris

ks.

Org

anis

atio

nal r

isks

.

Org

anis

atio

nal r

isks

[C

ontin

uous

].

Org

anis

atio

nal r

isks

id

entif

ied

durin

g th

e ye

ar.

Targ

et a

chie

ved.

12)

Rev

iew

and

alig

n th

ree-

year

Aud

it P

lan.

Aud

it C

hart

er.

A

udit

Cha

rter

[C

ontin

uous

].A

udit

Com

mitt

ee

Cha

rter

.In

tern

al A

udit

Pla

n re

view

ed

for t

he y

ear.

Aud

it C

omm

ittee

cha

rter

re

view

ed a

nd a

ppro

ved.

Targ

et a

chie

ved.

Inte

rnal

Aud

it C

hart

er.

Inte

rnal

aud

it ch

arte

r re

view

ed a

nd a

ppro

ved.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es13

)Pe

rform

Com

plia

nce

Aud

its.

Com

plia

nce

findi

ngs

and

reco

mm

enda

tions

.

Com

plia

nce

findi

ngs

and

reco

mm

enda

tions

[C

ontin

uous

].

C

ompl

ianc

e fin

ding

s an

d re

com

men

datio

ns id

entif

ied

durin

g th

e si

x ap

prov

ed

inte

rnal

aud

it re

view

s.

Targ

et a

chie

ved.

14)

Con

trol R

isks

th

roug

h A

sses

smen

ts,

Com

mun

icat

ion,

Fe

edba

ck a

nd

Pro

gres

s R

epor

ts.

CA

R R

epor

ts.

C

AR

Rep

orts

[C

ontin

uous

].M

onth

ly fe

edba

ck

Rep

ort.

Mon

thly

repo

rts

pres

ente

d to

au

dit c

omm

ittee

.Ta

rget

ach

ieve

d.

Qua

rter

ly P

rogr

ess

Rep

ort.

Qua

rter

ly p

rogr

ess

repo

rts

pres

ente

d to

the

audi

t co

mm

ittee

.

Targ

et a

chie

ved.

Ris

k A

sses

smen

ts.

An

annu

al ri

sk a

sses

smen

t w

as c

ondu

cted

. Ta

rget

ach

ieve

d.

2.1.

10Ch

ange

Man

agem

ent C

apab

ility

1)D

evel

op C

hang

e M

anag

emen

t S

trate

gy.

Cha

nge

Man

agem

ent

Stra

tegy

.

Cha

nge

Man

agem

ent

Stra

tegy

.

A C

hang

e M

anag

emen

t S

trate

gy w

as d

evel

oped

an

d is

cur

rent

ly b

eing

im

plem

ente

d.

Thou

gh w

ork

has

been

do

ne o

n al

l exp

ecte

d ou

tput

s, fe

w d

eliv

erab

les

wer

e no

t rep

orte

d on

Oou

tput

s to

be

rede

fined

an

d ex

ecut

ed a

s op

erat

iona

l act

iviti

es a

nd

not a

s pr

ojec

t act

iviti

es.

2)Id

entif

y C

hang

e R

eadi

ness

.C

hang

e R

eadi

ness

A

sses

smen

t.

Cha

nge

Rea

dine

ss

Ass

essm

ent.

- A

Cha

nge

Rea

dine

ss

asse

ssm

ent h

as b

een

com

plet

ed a

s pa

rt o

f the

H

igh

Perfo

rman

ce C

ultu

re

Pro

ject

and

is c

ontin

uous

ly

upda

ted.

- A

s pa

rt o

f the

EC

M P

roje

ct,

furt

her c

hang

e re

adin

ess

asse

ssm

ents

will

be

cond

ucte

d in

futu

re.

Targ

et a

chie

ved.

3)Id

entif

y ch

ange

ch

ampi

ons.

Cha

nge

cham

pion

s ap

poin

ted.

Cha

nge

cham

pion

s ap

poin

ted.

C

hang

e ch

ampi

ons

have

bee

n id

entif

ied

and

appo

inte

d an

d fo

rm p

art o

f th

e C

hang

e A

gent

Net

wor

k.

Targ

et a

chie

ved.

4)C

ompi

le C

hang

e M

anag

emen

t Fr

amew

ork.

Cha

nge

Man

agem

ent

Fram

ewor

k.

C

hang

e M

anag

emen

t Fr

amew

ork.

Th

e C

hang

e M

anag

emen

t Fr

amew

ork

is in

clud

ed in

th

e Pe

ople

Tra

nsfo

rmat

ion

Stra

tegy

.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es5)

Trai

n C

hang

e C

ham

pion

s.Tr

aine

d C

hang

e C

ham

pion

s.

Trai

ned

Cha

nge

Cha

mpi

ons.

-

Cha

nge

cham

pion

s tra

ined

.- T

he a

ppoi

nted

Cha

nge

Age

nts

(CA

N m

embe

rs)

atte

nded

Stra

tegi

c P

lann

ing

sess

ions

focu

sing

on

train

ing

in re

gard

s to

cha

nge

resi

lienc

e.

Targ

et a

chie

ved.

6)C

ompi

le C

hang

e M

anag

emen

t M

etho

dolo

gy.

Cha

nge

Man

agem

ent

Met

hodo

logy

.

Cha

nge

Man

agem

ent

Met

hodo

logy

.

The

Cha

nge

Man

agem

ent

Met

hodo

logy

is in

clud

ed in

th

e Pe

ople

Tra

nsfo

rmat

ion

stra

tegy

.

Targ

et a

chie

ved.

7)M

anag

e C

IPR

O-w

ide

Cha

nge

Initi

ativ

es.

Cha

nge

Pro

gres

s R

epor

ts.

C

hang

e P

rogr

ess

Rep

orts

.

Rep

orts

wer

e pr

ovid

ed to

C

ET

and

CM

T on

a m

onth

ly

basi

s.

Targ

et a

chie

ved.

2.1.

11en

terp

rise

Arch

itect

ure

Capa

bilit

y

1)E

stab

lish

EA

C

apab

ility

. E

A P

re-r

equi

site

s.

E

A P

re-r

equi

site

s.C

IPR

O M

atur

ity M

odel

[Q

uart

er 1

200

8/09

] e.

g. E

A, P

MO

, Pro

cess

, G

over

nanc

e, K

M.

Part

of e

-CIP

RO

.Ta

rget

ach

ieve

d.

CIP

RO

Tar

get M

atur

ity

[Qua

rter

2 2

008/

09].

Part

of e

-CIP

RO

.Ta

rget

ach

ieve

d.

CIP

RO

AS

-IS M

eta

Mod

el [Q

uart

er 4

20

07/0

8].

Part

of e

-CIP

RO

.Ta

rget

ach

ieve

d.

CIP

RO

Con

cept

ual

Arc

hite

ctur

es.

Part

of e

-CIP

RO

.Ta

rget

ach

ieve

d.

CIP

RO

EA

Met

a M

odel

s.Pa

rt o

f e-C

IPR

O.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

esC

IPR

O G

over

nanc

e C

apab

ility

[Qua

rter

3

2007

/08]

.

Part

of e

-CIP

RO

. Ta

rget

ach

ieve

d.

CIP

RO

Tec

hniq

ues.

Part

of e

-CIP

RO

mod

ellin

g te

chni

ques

. Ta

rget

ach

ieve

d.

EA

Reg

ulat

ory

Fram

ewor

k [Q

uart

er 1

to

Qua

rter

3 2

008/

09].

CIP

RO

Gov

erna

nce

Stru

ctur

es.

Targ

et a

chie

ved.

Gov

erna

nce

Com

mitt

ees/

Foru

ms

(Stra

tegi

c, T

actic

al,

Ope

ratio

nal).

CIP

RO

Gov

erna

nce

Polic

y.Ta

rget

ach

ieve

d.

Gov

erna

nce

Polic

y.Pa

rt o

f e-C

IPR

O.

Targ

et a

chie

ved.

Gui

delin

es, B

est

Pra

ctic

es &

Prin

cipl

es.

E-M

ail,

Inte

rnet

, Com

pute

r S

ecur

ity, a

nd In

form

atio

n S

ecur

ity w

ere

done

.

Lack

of r

esou

rces

.

ICT

Polic

ies

[Qua

rter

1

2008

/09]

.C

IPR

O G

over

nanc

e S

truct

ures

. Ta

rget

ach

ieve

d.

Inte

grat

ed C

IPR

O

Fram

ewor

ks a

nd

Ref

eren

ce M

odel

s [Q

uart

ers

1 to

3

2008

/09]

.

Part

of e

-CIP

RO

.Ta

rget

ach

ieve

d.

Inte

grat

ed C

IPR

O

Met

hodo

logy

[Qua

rter

s 1

to Q

3 20

08/0

9].

Part

of e

-CIP

RO

.Ta

rget

ach

ieve

d.

Inte

grat

ed E

A T

ool

set

Req

uire

men

ts [Q

uart

er

2, 2

008/

09].

Part

of e

-CIP

RO

.Ta

rget

ach

ieve

d.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es2)

Dev

elop

Gov

erna

nce

Cap

abili

ty.

CIP

RO

Gov

erna

nce

Cap

abili

ty.

C

IPR

O G

over

nanc

e C

apab

ility

[Qua

rter

3,

2007

/08]

.

Gov

erna

nce

Com

mitt

ees/

Foru

ms

(Stra

tegi

c, T

actic

al,

Ope

ratio

nal).

CIP

RO

gov

erna

nce

stru

ctur

es d

one.

Com

plet

ed.

Gov

erna

nce

Polic

y.C

IPR

O g

over

nanc

e po

licy

done

.C

ompl

eted

.

ICT

Polic

ies

[Qua

rter

1,

2008

/09]

.E

-Mai

l, In

tern

et, S

ecur

ity w

as

done

. C

ompl

eted

.

3)

Acq

uire

Gov

erna

nce

Col

labo

ratio

n S

oftw

are.

Gov

erna

nce

Col

labo

ratio

n S

oftw

are

(Cha

nge

Poin

t).

Com

mis

sion

ed.

Gov

erna

nce

Col

labo

ratio

n S

oftw

are

(Cha

nge

Poin

t) [Q

uart

er 2

, 200

8/09

].

Pa

rt o

f e-A

dmin

istra

tion

solu

tion

IT.To

be

done

in th

e 20

09/1

0 fin

anci

al y

ear..

4)D

evel

op C

IPR

O

Mat

urity

Mod

el.

CIP

RO

Mat

urity

Mod

el.

C

IPR

O M

atur

ity M

odel

[Q

uart

er 1

, 200

8/09

] e.

g. E

A, P

MO

, Pro

cess

, G

over

nanc

e, K

M.

E.g

. EA

, PM

O, P

roce

ss,

Gov

erna

nce,

KM

.P

MO

, EA

Off

ice

and

rela

ted

proc

esse

s an

d go

vern

ance

w

ere

done

.

Targ

et a

chie

ved.

5)A

sses

s C

IPR

O

Mat

urity

CIP

RO

Tar

get M

atur

ity.

C

IPR

O T

arge

t Mat

urity

[Q

uart

er 2

, 200

8/09

]

Part

of E

CM

.N

o P

roje

ct R

esou

rces

.

6)A

lign

and

Inte

grat

e Fr

amew

orks

and

R

efer

ence

Mod

els.

Inte

grat

ed C

IPR

O

Fram

ewor

ks a

nd

Ref

eren

ce M

odel

s.

In

tegr

ated

CIP

RO

Fr

amew

orks

and

R

efer

ence

Mod

els

[Qua

rter

s 1

to 3

, 200

8/09

]

CIP

RO

EA

Met

a M

odel

s.Pa

rt o

f EC

M.

No

Pro

ject

Res

ourc

es.

Bus

ines

s C

ase

was

ap

prov

ed b

ut w

ill o

nly

com

men

ce in

the

2010

/11

finan

cial

yea

r..

7)A

lign

and

Inte

grat

e M

etho

dolo

gies

.In

tegr

ated

CIP

RO

M

etho

dolo

gy.

In

tegr

ated

CIP

RO

M

etho

dolo

gy [Q

uart

ers

1 to

3, 2

008/

09].

CIP

RO

Tec

hniq

ues.

Mod

ellin

g te

chni

ques

don

e.

Out

stan

ding

tech

niqu

es

will

be

defin

ed o

nce

EC

M s

olut

ion

is

acqu

ired.

8)D

evel

op E

A

Tool

Inte

grat

ion

requ

irem

ents

.

Inte

grat

ed E

A T

ool

set

requ

irem

ents

.

Inte

grat

ed E

A T

ool

set

Req

uire

men

ts [Q

uart

er 2

, 20

08/0

9].

Pa

rt o

f EC

M.

Wai

t for

EC

M p

roje

ct.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es9)

Dev

elop

Gui

delin

es,

Prin

cipl

es a

nd

Sta

ndar

ds.

EA

Reg

ulat

ory

Fram

ewor

k.

E

A R

egul

ator

y Fr

amew

ork

[Qua

rter

s 1

to 3

200

8/09

].C

IPR

O C

once

ptua

l A

rchi

tect

ures

.Pa

rt o

f EC

M.

No

Pro

ject

Res

ourc

es.

Gui

delin

es,

Part

of E

CM

.N

o P

roje

ct R

esou

rces

.

Bes

t Pra

ctic

es &

P

rinci

ples

.Pa

rt o

f EC

M.

No

Pro

ject

Res

ourc

es.

10)

Dev

elop

TO

-BE

m

odel

s.

CIP

RO

TO

-BE

mod

els.

CIP

RO

TO

-BE

mod

els

[Qua

rter

4, 2

008/

09].

Hig

h Le

vel C

IPR

O

Bus

ines

s/M

odel

.Pa

rt o

f EC

M.

No

Pro

ject

Res

ourc

es.

Hig

h Le

vel C

IPR

O G

oal

Tech

nolo

gy M

odel

.Pa

rt o

f EC

M.

Fund

ing

will

onl

y be

av

aila

ble

2010

/11.

11)

Acq

uire

EA

To

olse

t. E

A T

ool

Sui

te.

Com

mis

sion

ed.

EA

To

ol S

uite

[Qua

rter

2,

2008

/09]

.

Bus

y ac

quiri

ng to

ol s

et.

Wai

t for

EC

M p

roje

ct.

Fund

ing

will

onl

y be

av

aila

ble

2010

/11.

12)

Dev

elop

AS

-IS

base

line

mod

els.

C

IPR

O A

S-IS

Mod

els.

CIP

RO

AS

-IS M

odel

s [Q

uart

er 4

, 200

8/09

].IC

T S

tabi

lisat

ion

AS

-IS

Arc

hite

ctur

al M

odel

s [Q

uart

er 4

, 200

7/08

].

Part

of E

CM

.A

wai

ting

EA

To

ol S

uite

Fu

ndin

g w

ill o

nly

be

avai

labl

e 20

10/1

1.

Org

anis

atio

nal P

roce

ss

Mod

els

[Qua

rter

2,

09/1

0].

Part

of E

CM

impl

emen

tatio

n.To

be

com

plet

ed in

20

09/1

0 fin

anci

al y

ear.

13)

Alig

n C

IPR

O

Stra

tegy

, pro

cess

es,

Info

rmat

ion,

S

yste

ms,

Tec

hnol

ogy

and

Infra

stru

ctur

e.

Arc

hite

ctur

al

Del

iver

able

s.C

ertif

ied.

Con

tinuo

us.

Con

tinuo

us.

Part

of E

CM

.Fu

ndin

g w

ill o

nly

be

avai

labl

e 20

10/2

011.

14)

EA

Pro

ject

M

anag

emen

t. E

A P

roje

ct

Doc

umen

tatio

n.

E

A P

roje

ct D

ocum

enta

tion

[Qua

rter

4, 2

007/

08 -

Con

tinue

s].

EA

Pro

ject

Cha

rter

.To

be

fund

ed in

201

0/11

fin

anci

al y

ear.

Fund

ing

will

onl

y be

av

aila

ble

2010

/201

1.

EA

Pro

ject

Pla

n.Fu

ndin

g w

ill o

nly

be

avai

labl

e 20

10/2

011.

EA

Pro

ject

Rep

orts

.Fu

ndin

g w

ill o

nly

be

avai

labl

e 20

10/2

011.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es2.

1.12

Busi

ness

Con

tinui

ty a

nd D

isas

ter R

ecov

ery

1)A

cqui

re D

isas

ter

Rec

over

y S

ite.

CIP

RO

Dis

aste

r R

ecov

ery

Site

. C

omm

issi

oned

.C

IPR

O D

isas

ter R

ecov

ery

Site

[Qua

rter

4, 2

008/

09].

- N

ot fi

nalis

ed a

s de

sire

d.

- Rol

e pl

ayer

s ha

ve b

een

iden

tifie

d an

d tra

inin

g w

ill

com

men

ce e

nd J

anua

ry

2009

, whi

ch w

ill in

clud

e th

e re

view

of t

he B

IAs

(Bus

ines

s Im

pact

Ass

essm

ents

).- I

CT

has

com

men

ced

in

nego

tiatio

ns to

sec

ure

a “D

R

Site

” an

d th

is is

als

o pa

rt o

f th

e pl

anni

ng in

resp

ect o

f the

N

ew B

uild

ing

proj

ect.

The

requ

est f

or

addi

tiona

l res

ourc

es

has

been

a le

ngth

y pr

oces

s in

vie

w o

f the

D

G a

ppro

ving

tw

o po

sts

addi

tiona

l to

the

appr

oved

. CIP

RO

es

tabl

ishm

ent t

o as

sist

th

e M

anag

er: F

acili

ties

and

Sec

urity

with

the

resp

ectiv

e de

liver

able

s to

impl

emen

t the

D

RP

&B

CM

Pla

n.

2.1.

13De

cent

ralis

ed G

eogr

aphi

cal P

rese

nce

in s

outh

Afr

ica

1)In

itiat

e an

d de

fine

dece

ntra

lisat

ion

prog

ram

me.

Dec

entra

lisat

ion

Pro

gram

me

Def

initi

on.

App

rove

d.D

ecen

tralis

atio

n P

rogr

amm

e D

efin

ition

[Q

uart

er 3

, 200

7/08

].

Dec

entra

lisat

ion

Bus

ines

s C

ase

Bus

ines

s ca

se a

ppro

ved

by

the

PR

C a

nd C

ET.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

Pro

gram

me

Man

ager

.- T

he c

ontra

ct o

f the

de

cent

ralis

atio

n pr

ogra

mm

e ex

pire

d in

Qua

rter

2 a

nd

ther

eaft

er.

- Dec

entra

lisat

ion

was

m

anag

ed b

y th

e E

xecu

tive

Man

ager

: Cus

tom

er S

ervi

ces

and

two

Reg

iona

l Dire

ctor

s.

A p

rogr

amm

e m

anag

er fr

om

the

PM

O o

ffic

e as

sist

ed in

fin

alis

ing

the

dece

ntra

lisat

ion

busi

ness

cas

e.- T

he d

ecen

tralis

atio

n pr

ojec

t was

han

ded

back

to

busi

ness

in Q

uart

er 3

.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

Tend

er.

The

dece

ntra

lisat

ion

prog

ram

me

tend

er w

as

ccom

plet

ed fo

r Pha

se 1

.

App

oint

men

t of s

taff

in

dece

ntra

lisat

ion

repl

aced

co

nsul

tant

s.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es2)

Dev

elop

D

ecen

tralis

atio

n S

trate

gy.

Dec

entra

lisat

ion

Stra

tegy

. A

ppro

ved.

Dec

entra

lisat

ion

Stra

tegy

[Q

uart

er 4

200

7/08

].A

ppro

ved

dece

ntra

lisat

ion

appr

oach

.

The

dece

ntra

lisat

ion

appr

oach

was

app

rove

d by

th

e D

G o

f the

dti.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

Com

mun

icat

ion

Fram

ewor

k.

The

dece

ntra

lisat

ion

com

mun

icat

ion

fram

ewor

k fo

r eac

h pa

rtne

r is

incl

uded

in

the

rele

vant

SLA

. Reg

iona

l D

irect

ors

and

SLA

man

ager

co

ntin

ue w

ith c

omm

unic

atio

n to

par

tner

s.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

cont

ext.

The

dece

ntra

lisat

ion

cont

ext

is in

clud

ed in

bot

h th

e st

rate

gy a

nd th

e bu

sine

ss

case

, whi

ch w

ere

both

ap

prov

ed.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

fore

seen

cos

t.B

udge

t was

com

plet

ed.

Line

item

s ha

d to

be

iden

tifie

d w

ithin

bud

get.

Unf

ores

een

trave

l and

ev

ents

influ

ence

bud

get

plan

ning

.

Dec

entra

lisat

ion

Ris

ks.

Com

plet

ed a

nd o

utlin

ed in

th

e bu

sine

ss c

ase.

Part

ners

not

adh

erin

g to

th

e S

LA p

ose

diff

icul

ties.

Ser

ver d

own

times

in

fluen

ces

turn

-aro

und

times

. SA

PO

SLA

has

no

t bei

ng s

igne

d ye

t and

de

lays

full

roll

out w

ith

part

ners

.

Dec

entra

lisat

ion

Sco

pe.

The

scop

e of

de

cent

ralis

atio

n is

incl

uded

in

bot

h th

e st

rate

gy a

nd th

e bu

sine

ss c

ase,

whi

ch w

ere

both

app

rove

d.

Targ

et a

chie

ved.

Part

ners

hip

Fram

ewor

k.Th

e pa

rtne

rshi

p fra

mew

ork

of d

ecen

tralis

atio

n is

in

clud

ed in

bot

h th

e st

rate

gy

and

the

busi

ness

cas

e,

whi

ch w

ere

both

app

rove

d.

The

part

ners

hip

fram

ewor

k al

so fo

rms

part

of t

he S

LA

with

eac

h pa

rtne

r.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es3)

Pla

n D

ecen

tralis

atio

n P

rogr

amm

e D

ecen

tralis

atio

n P

rogr

amm

e P

lann

ing.

A

ppro

ved.

Dec

entra

lisat

ion

Pro

gram

me

Pla

nnin

g [Q

uart

er 4

, 200

8/09

].

Dec

entra

lisat

ion

Pro

gram

me

Cha

rter

[Q

uart

er 4

, 200

7/08

].

Cha

rter

s co

mpl

eted

and

pr

ogra

mm

e ha

nded

bac

k to

bu

sine

ss.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

Pro

gram

me

Pla

n [Q

uart

er 1

, 200

8/09

].

Cha

rter

s co

mpl

eted

and

pr

ogra

mm

e ha

nded

bac

k to

bu

sine

ss.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

Pro

ject

C

hart

ers

[Qua

rter

3,

2008

/09]

.

Cha

rter

s co

mpl

eted

and

pr

ogra

mm

e ha

nded

bac

k to

bu

sine

ss.

Targ

et a

chie

ved.

Dec

entra

lisat

ion

Pro

ject

P

lans

[Qua

rter

4,

2008

/09]

.

Pro

ject

pla

ns c

ompl

eted

and

pr

ogra

mm

e ha

nded

bac

k to

bu

sine

ss.

Targ

et a

chie

ved.

4)D

evel

op

Dec

entra

lisat

ion

Polic

y.

Dec

entra

lisat

ion

Polic

y.

App

rove

d.D

ecen

tralis

atio

n Po

licy

[Qua

rter

1, 2

008/

09].

Th

e de

cent

ralis

atio

n po

licy

draf

t was

com

plet

ed, b

ut n

ot

appr

oved

yet

.

Polic

y to

be

alig

ned

with

bu

sine

ss c

ase.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es5)

Est

ablis

h D

ecen

tralis

atio

n Pa

rtne

rshi

ps.

Dec

entra

lisat

ion

Part

ners

hips

. A

ppro

ved

SLA

.D

ecen

tralis

atio

n Pa

rtne

rshi

ps [Q

4 20

09/1

0].

Clie

nt P

orta

l Par

tner

s [Q

uart

er 4

, 200

9/10

].- C

IPR

O h

as s

even

sig

ned

SLA

s w

ith n

atio

nal a

nd

prov

inci

al p

artn

ers.

- CA

PE

AC

CE

SS

was

en

gage

d fo

r ass

ista

nce

with

Thu

song

Cen

tres,

but

In

tern

et c

onst

rain

ts s

till

proh

ibit

prog

ress

of r

ollin

g ou

t Thu

song

Cen

tres

in th

e W

este

rn C

ape.

- Mon

itorin

g of

par

tner

s is

co

ntin

uing

on

an o

ngoi

ng

basi

s an

d is

on

sche

dule

.

Part

ners

hip

with

WC

BC

w

as p

ut o

n ho

ld fo

r fu

rthe

r inv

estig

atio

n.

Dec

entra

lisat

ion

MO

Us.

MO

U –

Mex

ico

– pr

otoc

ol

rese

arch

and

mee

tings

with

th

e d

ti. D

raft

MoU

com

pile

d by

Leg

al.

Dec

entra

lisat

ion

SLA

s.R

evis

ed S

LAs

sign

ed u

p to

da

te a

nd o

ngoi

ng li

aiso

n w

ith: L

IBS

A, G

EP

, Cha

mbe

r of

Com

mer

ce, T

IKZN

, DE

DT,

W

este

rn C

ape,

and

SE

DA

.

Pend

ing

Initi

atio

n:M

pum

alan

ga (M

EG

AN

orth

Wes

tN

orth

ern

Cap

eFr

ee S

tate

.

Ext

erna

l Cal

l Cen

tre

Part

ner [

Qua

rter

3,

2009

/10]

.

Four

sta

ff m

embe

rs h

ave

been

iden

tifie

d fo

r set

ting

up a

dec

entra

lisat

ion

call

cent

re w

ithin

CIP

RO

. Tw

o st

aff m

embe

rs a

re d

edic

ated

in

pro

vidi

ng a

ssis

tanc

e an

d ad

vice

to d

ecen

tralis

atio

n pa

rtne

rs.

Pho

ne li

nes

avai

labi

lity

with

in c

urre

nt b

uild

ing.

Info

rmat

ion

Part

ners

[Q

uart

er 3

, 200

8/09

].Th

uson

g C

entre

s cu

rren

tly

are

fulfi

lling

the

roll

of

info

rmat

ion

part

ners

, in

crea

ting

awar

enes

s of

C

IPR

O s

ervi

ce o

ffer

ings

am

ongs

t the

ir cl

ient

s.

Pro

per t

rain

ing

on C

IPR

O

prod

ucts

and

ser

vice

s.

Pro

cess

ing

Sup

port

Pa

rtne

rs [Q

uart

er 2

, 20

09/1

0].

Isol

ated

issu

es o

f WC

M

anag

emen

t and

ad

min

istra

tion:

ass

ista

nce

to

bran

ch m

anag

er.

Mon

itorin

g an

d re

port

s fro

m p

artn

ers

are

not

rece

ived

regu

larly

as

per

SLA

.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es6)

Exe

cute

D

ecen

tralis

atio

n.

Exe

cutio

n to

ok p

lace

and

w

ill c

ontin

ue a

s ne

w p

artn

ers

com

e on

boa

rd.

Sig

ning

of S

ervi

ce L

evel

A

gree

men

ts (S

LAs)

.O

pera

tions

.

7)D

eter

min

e D

ecen

tralis

atio

n S

olut

ion

Infra

stru

ctur

e re

quire

men

ts.

Dec

entra

lisat

ion

Sol

utio

ns In

frast

ruct

ure

requ

irem

ents

.

App

rove

d.D

ecen

tralis

atio

n S

olut

ions

Infra

stru

ctur

e re

quire

men

ts [Q

uart

er 2

, 20

08/0

9].

D

ecen

tralis

atio

n S

olut

ions

In

frast

ruct

ure

requ

irem

ents

w

ere

com

plet

ed a

nd

impl

emen

ted

for P

hase

1.

Pha

se 2

and

3

impl

emen

tatio

n.O

pera

tions

.

8)A

cqui

re

Dec

entra

lisat

ion

Sol

utio

ns

Infra

stru

ctur

e.

Dec

entra

lisat

ion

Sol

utio

ns In

frast

ruct

ure.

C

omm

issi

oned

.D

ecen

tralis

atio

n S

olut

ions

In

frast

ruct

ure

[Qua

rter

3,

2008

/09]

.

N

ew e

-lear

ning

CD

pro

pose

d as

par

t of n

ew e

-lear

ning

in

itiat

ive.

Bus

ines

s ca

se

was

reco

mm

ende

d an

d su

bmitt

ed to

PM

O o

ffic

e fo

r ap

prov

al.

Acc

epta

nce

and

appr

oval

by

man

agem

ent o

f CIP

RO

.O

pera

tions

.

9)A

cqui

re

Dec

entra

lisat

ion

Cal

l C

entre

app

licat

ions

.

Cal

l Cen

tre a

pplic

atio

ns.

Acq

uire

d.C

all C

entre

app

licat

ions

[Q

uart

er 3

, 200

8/09

].

Initi

al s

et u

p w

as

com

plet

ed. Q

uota

tions

ha

ve b

een

requ

este

d fo

r al

tern

ativ

e so

lutio

ns d

ue to

un

avai

labi

lity

of T

elko

m li

nes

with

in C

IPR

O.

Avai

labi

lity

of T

elko

m

lines

in c

urre

nt b

uild

ing.

Ope

ratio

ns.

10)

Cre

ate

Dec

entra

lisat

ion

Pro

cess

ing

Uni

t C

apab

ility

.

Dec

entra

lisat

ion

Pro

cess

ing

Uni

t.D

eplo

yed.

Dec

entra

lisat

ion

Pro

cess

ing

Uni

t [Q

uart

er

3, 2

008/

09].

Pro

cess

ing

Uni

t Fa

cilit

ies

[Qua

rter

3,

2008

/09]

.

DP

U u

nit w

as d

eplo

yed

with

in b

usin

ess

units

of

CIP

RO

.

Bac

klog

s du

e to

a la

ck o

f re

sour

ces

and

incr

ease

d Vo

lum

es.

Pro

cess

ing

Uni

t Sta

ff

[Qua

rter

3, 2

008/

09].

Sec

onde

d st

aff (

thre

e st

aff

mem

bers

) mov

ed b

ack

to

thei

r res

pect

ive

units

.

Bac

klog

s ca

used

by

a la

ck o

f res

ourc

es.

Pro

cess

ing

Uni

t Sta

ff

[Qua

rter

3, 2

008/

09].

Sec

onde

d st

aff (

thre

e st

aff

mem

bers

) mov

ed b

ack

to

thei

r res

pect

ive

units

.

Bac

klog

s ca

used

by

a la

ck o

f res

ourc

es.

11)

Cre

ate

CIP

RO

R

egio

nal O

ffic

e C

apab

ility

.

CIP

RO

Reg

iona

l Off

ice.

Dep

loye

d.C

IPR

O R

egio

nal O

ffic

es

[Qua

rter

3, 2

008/

09].

Reg

iona

l Fac

ilitie

s [Q

uart

er 3

, 200

8/09

].Fo

ur o

ther

off

ices

w

ere

inve

stig

ated

for

esta

blis

hmen

t in

Polo

kwan

e,

Port

Eliz

abet

h, D

urba

n an

d Jo

hann

esbu

rg20

10/1

1 P

hase

2.

Reg

iona

l Sta

ff [Q

3 20

08/0

9].

Feas

ibili

ty s

tudy

will

co

mm

ence

in J

anua

ry 2

009

to d

eter

min

e st

ruct

ure

need

s fo

r rol

l out

in 2

010/

2011

P

hase

2.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es12

)C

reat

e D

ecen

tralis

atio

n C

all

Cen

tre.

Cal

l Cen

tre.

Dep

loye

d.C

all C

entre

[Qua

rter

3,

2008

/09]

.C

all C

entre

App

licat

ions

[Q

uart

er 3

, 200

8/09

].A

pre

sent

atio

n w

as d

one

by s

uppl

iers

, but

as

the

dti

indi

cate

d th

e us

e of

thei

r cu

rren

t sof

twar

e, n

o ne

w

appl

icat

ions

are

requ

ired

at

this

sta

ge.

Impl

emen

tatio

n of

the

dti

soft

war

e.O

pera

tiona

l.

Cal

l Cen

tre F

acili

ties

[Qua

rter

3, 2

008/

09].

An

offic

e fo

r fou

r cal

l cen

tre

agen

ts w

as id

entif

ied.

Avai

labi

lity

of fu

rnitu

re.

Cal

l Cen

tre S

taff

[Q

uart

er 3

, 200

8/09

].A

sub

mis

sion

for f

our s

taff

m

embe

rs is

com

plet

ed a

nd

awai

ts s

ign

off.

App

rova

l of s

ubm

issi

on.

13)

Ena

ble

Part

ners

hip

Cap

abili

ty.

Ena

bled

Par

tner

s.

Ena

bled

.E

nabl

ed P

artn

ers

[Qua

rter

4,

201

0/11

].M

arke

ting

Eve

nts

[Qua

rter

4, 2

010/

11].

Six

eve

nts

wer

e at

tend

ed b

y in

vita

tion

from

par

tner

s.

Pla

nnin

g is

diff

icul

t due

to

sho

rt n

otic

e of

eve

nts.

Part

ner L

ogis

tics

Infra

stru

ctur

e [Q

uart

er

4, 2

010/

11].

Con

tinuo

us p

roce

ss a

s an

d w

hen

new

par

tner

s co

me

on

boar

d.

Site

vis

its to

all

bran

ches

of

par

tner

s.

Trai

ned

Part

ners

[Q

uart

er 4

, 201

0/11

].S

ix p

artn

ers

wer

e tra

ined

an

d se

ven

part

ners

rece

ived

re

fresh

er tr

aini

ng.

Unf

ores

een

new

par

tner

s co

min

g on

boa

rd.

Trai

ning

of n

ew s

taff

m

embe

rs o

f par

tner

s w

hen

train

ed s

taff

m

embe

rs le

ave.

14)

Clo

sure

(Han

dove

r to

Bus

ines

s).

Dec

entra

lisat

ion

hand

ed

over

to B

usin

ess.

In

pro

duct

ion.

Dec

entra

lisat

ion

hand

ed

over

to B

usin

ess

[Qua

rter

4,

201

0/11

].

- P

roce

ssin

g ha

s al

read

y be

en h

ande

d ov

er to

bu

sine

ss.

- Tw

o pr

ojec

ts, r

egio

nal

CIP

RO

off

ices

and

fu

rthe

r dev

elop

men

t on

e-lo

dgem

ent a

re ru

nnin

g by

re

gion

al d

irect

ors

Bud

get c

onst

rain

ts.

ICT

deve

lopm

ent.

2010

/11

Pha

se 2

.

15)

Perfo

rm

Dec

entra

lisat

ion

Cha

nge

Man

agem

ent.

Cha

nge

Man

aged

.S

take

hold

er S

atis

fact

ion

Sur

veys

.C

hang

e M

anag

ed

[Qua

rter

4, 2

010/

11].

S

urve

ys w

ill c

omm

ence

onc

e e-

lodg

emen

t pro

ject

has

re

ache

d P

hase

3.

2010

/211

Pha

se 2

.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es2.

1.14

Pan

Afric

an IP

Off

ice

1)D

evel

op a

Pan

A

frica

n IP

Off

ice

Stra

tegy

.

Pan

Afri

can

IP O

ffic

e S

trate

gy.

Pa

n A

frica

n IP

Off

ice

Stra

tegy

.

- CIP

RO

pro

vide

d co

mm

ents

w

ith re

gard

to T

OR

pre

pare

d fo

r con

sulta

nts

at P

AIP

O IP

D

ES

IGN

AN

D C

OP

YRIG

HTS

.- C

IPR

O re

com

men

ded

a S

outh

Afri

can

Con

sulta

nt to

w

ork

on th

e PA

IPO

Art

icle

s of

C

onst

itutio

n. T

he c

andi

date

w

as s

ucce

ssfu

l.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.

2)D

evel

op P

an A

frica

n IP

Off

ice

Polic

ies.

Pa

n A

frica

n IP

Off

ice

Polic

ies.

Pa

n A

frica

n IP

Off

ice

Polic

ies.

C

IPR

O n

ot y

et in

vite

d to

m

ake

cont

ribut

ions

on

PAIP

O

polic

ies.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.

3)Pa

rtic

ipat

e in

the

form

ulat

ion

of a

Pan

A

frica

n re

gion

al

polic

y on

trad

ition

al

know

ledg

e sy

stem

s.

Pan

Afri

can

regi

onal

. Po

licy

on tr

aditi

onal

kn

owle

dge

syst

ems.

Pa

n A

frica

n re

gion

al p

olic

y on

trad

ition

al k

now

ledg

e sy

stem

s.

C

IPR

O n

ot y

et in

vite

d to

m

ake

cont

ribut

ions

on

PAIP

O

regi

onal

pol

icy

on tr

aditi

onal

kn

owle

dge

syst

ems.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.

4)A

cqui

re P

an A

frica

n IP

Off

ice

Cap

abili

ty.

Pan

Afri

can

IP O

ffic

e C

apab

ility

.

Pan

Afri

can

IP O

ffic

e C

apab

ility

.

No

prog

ress

repo

rted

.N

ot C

IPR

O’s

pro

ject

. O

nly

in c

onsu

ltativ

e po

sitio

n

5)A

cqui

re P

an A

frica

n IP

Off

ice

Sta

ff .

Pan

Afri

can

IP O

ffic

e S

taff

.

Pan

Afri

can

IP O

ffic

e S

taff

.

No

prog

ress

repo

rted

.N

ot C

IPR

O’s

pro

ject

. O

nly

in c

onsu

ltativ

e po

sitio

n

6)A

cqui

re P

an A

frica

n IP

Off

ice

App

licat

ion.

Pan

Afri

can

IP O

ffic

e A

pplic

atio

ns.

Pa

n A

frica

n IP

Off

ice

App

licat

ions

.

No

prog

ress

repo

rted

.N

ot C

IPR

O’s

pro

ject

.O

nly

in c

onsu

ltativ

e po

sitio

n

7)P

rovi

de d

atab

ase

and

prot

ectin

g rig

hts.

D

atab

ase

for t

radi

tiona

l kn

owle

dge

syst

em.

D

atab

ase

for t

radi

tiona

l kn

owle

dge

syst

em.

N

o pr

ogre

ss re

port

ed.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion

8)C

reat

e a

cen

tralis

ed

Afri

can

data

base

.C

entra

l Afri

can

data

base

.

Cen

tral A

frica

n da

taba

se.

N

o pr

ogre

ss re

port

ed.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion

9)Pa

rtic

ipat

e in

A

frica

n S

ubst

antia

l Pa

tent

sea

rch

and

exam

inat

ion.

Pan

Afri

can

IP P

ositi

on

Pape

rs.

Pa

n A

frica

n IP

Pos

ition

Pa

pers

.

No

prog

ress

repo

rted

.N

ot C

IPR

O’s

pro

ject

. O

nly

in c

onsu

ltativ

e po

sitio

n


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es10

)Tr

aini

ng a

nd

educ

atio

n.

Trai

ned

Reg

iona

l Pan

A

frica

n IP

Sta

ff.

Tr

aine

d R

egio

nal P

an

Afri

can

IP S

taff

.

No

prog

ress

repo

rted

.N

ot C

IPR

O’s

pro

ject

. O

nly

in c

onsu

ltativ

e po

sitio

n.

2.1.

15na

tiona

l IP

stra

tegy

1)A

cced

e to

In

tern

atio

nal t

reat

ies.

Tr

eaty

Mem

bers

hip.

Trea

ty M

embe

rshi

p.H

ague

Tre

aty

(pro

toco

l) m

embe

rshi

p.N

ot a

cced

ed y

et, p

endi

ng

DTI

’s d

ecis

ion.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.

Mad

rid P

roto

col.

- Aw

aitin

g co

pies

of d

raft

le

gisl

atio

n fo

r acc

essi

on to

re

view

sam

e (r

eque

sted

at

SA

C m

eetin

g on

18t

h Ju

ne

2008

)- P

roce

ss h

as b

een

halte

d du

e to

Par

liam

enta

ry re

cess

- CIP

RO

dis

cuss

ed tr

aini

ng

with

WIP

O-

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.

PC

T (p

roto

col)

mem

bers

hip.

- Eff

ectiv

e as

from

16

Mar

ch

1999

. Alre

ady

a m

embe

r as

from

16th

Mar

ch 1

999.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion

2)E

stab

lish

Mem

oran

dum

of

Und

erst

andi

ng w

ith

AR

IPO

, OA

PI,

OH

IM,

EP

O.

Mem

oran

da o

f U

nder

stan

ding

.

Mem

oran

da o

f U

nder

stan

ding

.

- D

raft

MoU

for M

exic

o ha

s be

en p

repa

red.

- T

o be

fina

lised

in

cons

ulta

tion

with

dti

and

DFA

; CE

O to

dis

cuss

with

IM

PI i

n Ju

ne 2

009.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.

3)Pa

rtic

ipat

e in

D

evel

opm

ent o

f N

atio

nal S

trate

gy

Nat

iona

l IP

Stra

tegy

.

Nat

iona

l IP

Stra

tegy

.

- Thi

s st

rate

gy w

as li

sted

by

the

form

er R

egis

trar o

f IP

w

ithou

t com

mun

icat

ing

any

deta

ils h

ereo

f to

the

curr

ent

IP m

anag

ers

or th

e C

OO

.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es4)

Col

labo

rate

with

W

IPO

, Dev

elop

ing

coun

tries

, WH

O.

Col

labo

ratio

n R

epor

ts.

C

olla

bora

tion

Rep

orts

.

Trad

e M

arks

Tra

de M

arks

at

tend

ed fo

llow

ing

mee

tings

an

d w

orks

hops

: -

Bila

tera

l mee

tings

hel

d w

ith U

SP

TO, A

ustra

lian,

C

hine

se, K

orea

n, In

dian

, M

exic

an a

nd K

enya

n IP

O

ffic

es a

nd re

gist

rars

from

C

arib

bean

regi

ons

to d

iscu

ss

coop

erat

ion

agre

emen

ts a

nd

futu

re tr

aini

ng n

eeds

.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es -

Atte

ndan

ce o

f Mad

rid

Wor

king

Gro

up, S

tand

ing

Com

mitt

ee o

n Tr

ade

Mar

ks,

WIP

O G

ener

al A

ssem

blie

s. -

Hos

ting

of A

RIP

O

Adm

inis

trativ

e C

ounc

il. -

Trai

ning

pro

vide

d to

sta

ff

from

Nam

ibia

n of

fice.

IP D

esig

ns a

nd C

opyr

ight

s at

tend

ed th

e fo

llow

ing

mee

tings

and

wor

ksho

ps:

- P

CT

Trai

ning

in K

orea

2-

6th

Febr

uary

200

9.

- T

he 1

3th

sess

ion

of th

e S

tand

ing

Com

mitt

ee o

n Pa

tent

Law

(SC

P) i

n G

enev

a 23

-27t

h M

arch

200

9.

- H

igh-

Leve

l For

um o

n IP

&

Glo

bal I

ssue

s 30

-31s

t Mar

ch

2009

in B

eijin

g.

- P

rese

ntat

ion

deliv

ered

at

Sem

inar

on

Eco

nom

ic

Gro

wth

and

IP P

rote

ctio

n 26

-30t

h Ja

nuar

y 20

09 in

P

reto

ria o

rgan

ised

by

WIP

O,

JIC

A &

DS

T. -

Pre

sent

atio

ns m

ade

to a

C

hine

se D

eleg

atio

n on

8th

Ja

nuar

y 20

09 a

t CIP

RO

. -

Pre

sent

atio

ns m

ade

to a

Ja

pane

se D

eleg

atio

n on

2nd

Fe

brua

ry 2

009

at C

IPR

O.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es5)

Eng

age

in

Sta

keho

lder

For

ums

e.g.

inst

itutio

ns o

f hi

gher

lear

ning

, pr

ivat

e se

ctor

, go

vern

men

t de

part

men

ts.

Foru

m M

embe

rshi

p.

Foru

m M

embe

rshi

p.

Trad

e M

arks

atte

nded

fo

llow

ing

mee

tings

and

w

orks

hops

: -

Bila

tera

l mee

tings

hel

d w

ith U

SP

TO, A

ustra

lian,

C

hine

se, K

orea

n, In

dian

, M

exic

an a

nd K

enya

n IP

O

ffic

es a

nd re

gist

rars

from

C

arib

bean

regi

ons

to d

iscu

ss

coop

erat

ion

agre

emen

ts a

nd

futu

re tr

aini

ng n

eeds

. -

Atte

ndan

ce o

f Mad

rid

Wor

king

Gro

up, S

tand

ing

Com

mitt

ee o

n Tr

ade

Mar

ks,

WIP

O G

ener

al A

ssem

blie

s. -

Hos

ting

of A

RIP

O

Adm

inis

trativ

e C

ounc

il. -

Tra

inin

g pr

ovid

ed to

sta

ff

from

Nam

ibia

n of

fice.

Not

CIP

RO

’s p

roje

ct.

Onl

y in

con

sulta

tive

posi

tion.

6)D

evel

op E

duca

tion,

E

nfor

cem

ent a

nd

Adm

inis

trativ

e Po

licy.

Edu

catio

n, E

nfor

cem

ent

and

Adm

inis

tratio

n Po

licy

(Nat

iona

l IP

S

trate

gy).

E

duca

tion,

Enf

orce

men

t an

d A

dmin

istra

tion

Polic

y (N

atio

nal I

P S

trate

gy).

- E

nfor

cem

ent a

nd e

duca

tion

in re

latio

n to

IP fa

lls w

ithin

the

man

date

of O

CIP

E a

t CC

RD

th

e d

ti.

Enf

orce

men

t and

ed

ucat

ion

in re

latio

n to

IP

falls

with

in th

e m

anda

ted

of O

CP

E a

t CC

RD

, the

d

ti.

7)C

onso

lidat

e C

IPR

O re

gist

ratio

n w

ith e

duca

tion,

en

forc

emen

t, ad

min

istra

tive

polic

y.

Con

solid

ated

CIP

RO

R

egis

tratio

n (N

atio

nal I

P

Stra

tegy

).

C

onso

lidat

ed C

IPR

O

Reg

istra

tion

(Nat

iona

l IP

S

trate

gy).

- E

nfor

cem

ent a

nd e

duca

tion

in re

latio

n to

IP fa

lls w

ithin

the

man

date

of O

CIP

E a

t CC

RD

th

e d

ti.

Enf

orce

men

t and

ed

ucat

ion

in re

latio

n to

IP

falls

with

in th

e m

anda

ted

of O

CP

E a

t CC

RD

, the

d

ti.

2.1.

16st

able

ICT

Capa

bilit

y

1)D

evel

op a

nd

Impl

emen

t an

ICT

Fram

ewor

k an

d R

efer

ence

Mod

el.

ICT

Fram

ewor

k an

d R

efer

ence

Mod

el.

App

rove

d.IC

T Fr

amew

ork

and

Ref

eren

ce M

odel

[Qua

rter

1,

200

8/09

].

IC

T Fr

amew

ork

and

Ref

eren

ce M

odel

com

plet

ed.

Targ

et a

chie

ved.

2)D

evel

op a

nd

Impl

emen

t an

ICT

Met

hodo

logy

.

ICT

Met

hodo

logy

A

ppro

ved.

ICT

Met

hodo

logy

[Qua

rter

1,

200

8/09

]C

IPR

O S

DLC

M

etho

dolo

gy [Q

uart

er

1, 2

008/

09].

ICT

Met

hodo

logy

dev

elop

ed

and

impl

emen

t.Ta

rget

ach

ieve

d.

3)D

evel

op In

form

atio

n P

lan.

Info

rmat

ion

and

Tech

nolo

gy P

lan

(IP, I

TP

& O

P).

App

rove

d.In

form

atio

n an

d Te

chno

logy

Pla

n (IP

, ITP

&

OP

) [Q

uart

er 1

, 200

8/09

].

Der

ived

ICT

Ser

vice

s to

be

rend

ered

[Qua

rter

1,

2008

/09]

.

Dra

ft d

ocum

ent p

rodu

ced

for

revi

ew a

nd a

ppro

val.

Rev

iew

and

app

rova

l to

be

done

dur

ing

the

2009

/10

finan

cial

yea

r


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es4)

Der

ive

ICT

Ser

vice

s to

be

rend

ered

.D

eriv

ed IC

T S

ervi

ces

to

be re

nder

ed.

Ser

vice

Del

iver

y M

odel

.D

eriv

ed IC

T S

ervi

ces

to

be re

nder

ed [Q

uart

er 1

, 20

08/0

9].

C

olum

bus

and

Vant

age

impl

emen

ted.

Targ

et a

chie

ved.

5)D

evel

op a

nd

Impl

emen

t IC

T Po

licie

s.

ICT

Polic

ies.

A

ppro

ved.

ICT

Polic

ies

[Qua

rter

1,

2008

/09]

.IC

T Po

licie

s [Q

uart

er 1

, 20

08/0

9].

Six

maj

or p

olic

ies

have

bee

n dr

afte

d fo

r rev

iew

. A

ppro

val t

o be

sou

ght

durin

g 20

09/1

0 fin

anci

al

year

6)A

cqui

re S

tabi

lizat

ion

Har

dwar

e In

frast

ruct

ure.

RFQ

hav

e be

en is

sued

und

er

SIT

A T

rans

vers

al te

nder

153

an

d 57

0.

To b

e fin

alis

ed a

nd

appr

oved

dur

ing

2009

/10

finan

cial

yea

r

7)A

cqui

re re

st o

f IC

T In

frast

ruct

ure.

S

tabi

lisat

ion

Har

dwar

e In

frast

ruct

ure

(Dev

, Pro

d &

Sup

pl.).

S

tabi

lisat

ion

Har

dwar

e In

frast

ruct

ure

(Dev

, Pro

d &

Sup

pl.)

[Qua

rter

3,

2008

/09]

.

R

FQ h

ave

been

issu

ed u

nder

S

ITA

Tra

nsve

rsal

tend

er 1

53

and

570.

To b

e fin

alis

ed a

nd

appr

oved

dur

ing

2009

/10

FY.

8)A

cqui

re IC

T S

yste

ms

Sof

twar

e.IC

T S

yste

ms

Sof

twar

e (D

ev, P

rod

& S

upp)

.

ICT

Sys

tem

s S

oftw

are

(Dev

, Pro

d &

Sup

p)

[Qua

rter

4, 2

008/

09].

D

one,

we

are

mai

nly

rene

win

g lic

ense

sTa

rget

ach

ieve

d.

9)U

pgra

de c

urre

nt

Sea

rch

Eng

ine.

Upg

rade

d S

earc

h E

ngin

e (V

erity

K2)

C

omm

issi

oned

.U

pgra

ded

Sea

rch

Eng

ine

(Ver

ity K

2) [Q

1 20

08/0

9].

P

roje

ct te

rmin

ated

and

in

clud

ed in

EC

M p

roje

ct.

Part

of E

CM

pro

ject

as

Aut

onom

y im

plem

enta

tion

10)

Acq

uire

Tes

ting

& Q

A

Sof

twar

e.

Test

ing

& Q

A S

oftw

are.

Com

mis

sion

ed.

Test

ing

& Q

A S

oftw

are

[Qua

rter

3, 2

008/

09].

Te

stin

g an

d Q

A d

one

via

Dev

pa

rtne

r ong

oing

man

ually

. Ta

rget

ach

ieve

d.

11)

Acq

uire

BP

MS

. B

usin

ess

Pro

cess

M

anag

emen

t Sof

twar

e.

Com

mis

sion

ed.

Bus

ines

s P

roce

ss

Man

agem

ent S

oftw

are

[Qua

rter

3, 2

008/

09].

In

clud

ed in

EC

M p

roje

ct

impl

emen

tatio

n.E

CM

sol

utio

n to

cat

er

for i

t by

end

of 2

009/

10

finan

cial

yea

r

12)

Acq

uire

Ver

sion

C

ontro

l Sof

twar

e.

Vers

ion

Con

trol

Env

ironm

ent (

Pla

stic

)..C

omm

issi

oned

.Ve

rsio

n C

ontro

l E

nviro

nnen

t (P

last

ic)

[Qua

rter

1, 2

008/

09].

D

one,

Pla

stic

ver

sion

1.5

im

plem

ente

d.Ta

rget

ach

ieve

d.

13)

Acq

uire

Dev

elop

men

t S

oftw

are.

D

evel

opm

ent S

oftw

are.

C

omm

issi

oned

.D

evel

opm

ent S

oftw

are

[Qua

rter

3, 2

008/

09].

In

clud

ed in

EC

M p

roje

ct.

To b

e co

mpl

eted

by

end

of 2

009/

10 fi

nanc

ial y

ear.

14)

Acq

uire

Pro

duct

ion

Sup

port

Sof

twar

e.P

rodu

ctio

n S

uppo

rt

Sol

utio

n (C

olum

bus)

.C

omm

issi

oned

.P

rodu

ctio

n S

uppo

rt

Sol

utio

n (C

olum

bus)

[Q

uart

er 3

, 200

8/09

].

Va

ntag

e , M

emix

and

C

olum

bus

and

Enc

ase

impl

emen

ted

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es15

)A

lign

and

ensu

re

trace

abili

ty b

etw

een

ICT

Sol

utio

ns

and

Bus

ines

s R

equi

rem

ents

(In

terim

).

Req

uire

men

t and

Pro

cess

D

efin

ition

Pol

icy

and

Fram

ewor

k S

UM

MIT

ad

opte

d.

Targ

et a

chie

ved.

16)

Ens

ure

Con

fiden

tialit

y,

Inte

grity

and

Av

aila

bilit

y (C

IA) o

n A

s-is

Info

rmat

ion.

Inte

grity

Ass

ured

O

pera

tiona

l Dat

abas

es.

Cer

tifie

d.In

tegr

ity A

ssur

ed

Ope

ratio

nal D

atab

ases

[Q

uart

er 4

, 200

7/08

].

To

be

com

plet

ed u

nder

CTP

pr

epar

ator

y pr

ojec

ts.

To b

e co

mpl

eted

dur

ing

2009

/10

finan

cial

yea

r.

17)

Dev

elop

AS

-IS M

eta-

mod

el.

CIP

RO

AS

-IS M

eta

Mod

el.

App

rove

d.C

IPR

O A

S-IS

Met

a M

odel

[Q

uart

er 4

, 200

7/08

].

Part

of t

he E

CM

pro

ject

im

plem

enta

tion.

To

be

com

plet

ed b

y en

d of

200

9/10

fina

ncia

l yea

r.

18)

Pre

pare

dat

a ne

eded

to

pop

ulat

e th

e A

S-IS

m

odel

s.

Info

rmat

ion

Mat

rixes

. A

ppro

ved.

Info

rmat

ion

Mat

rixes

[Q

uart

er 4

, 200

7/08

].

To b

e co

mpl

eted

und

er C

TP

prep

arat

ory

proj

ects

.To

be

com

plet

ed b

y en

d of

200

9/10

fina

ncia

l yea

r.

19)

Popu

late

the

AS

-IS

arch

itect

ural

mod

els.

IC

T S

tabi

lisat

ion

AS

-IS

Arc

hite

ctur

al M

odel

s.

App

rove

d.IC

T S

tabi

lisat

ion

AS

-IS

Arc

hite

ctur

al M

odel

s [Q

uart

er 4

, 200

7/08

].

Pa

rt o

f the

EC

M p

roje

ct

impl

emen

tatio

n.To

be

com

plet

ed b

y en

d of

200

9/10

fina

ncia

l yea

r.

20)

Dev

elop

Sol

utio

n P

rinci

ples

&

Gui

delin

es.

Sol

utio

n P

rinci

ples

and

G

uide

lines

.A

ppro

ved.

Sol

utio

n P

rinci

ples

and

G

uide

lines

.

Sol

utio

n P

rinci

ples

and

G

uide

lines

.Ta

rget

ach

ieve

d.

21)

Dev

elop

IAM

P

rinci

ples

and

G

uide

lines

.

IAM

Prin

cipl

es a

nd

Gui

delin

es.

App

rove

d.IA

M P

rinci

ples

and

G

uide

lines

.

Part

of t

he E

CM

pro

ject

im

plem

enta

tion.

To b

e co

mpl

eted

by

end

of 2

009/

10 fi

nanc

ial y

ear.

22)

Det

erm

ine

Sou

rcin

g M

odel

.Fu

ture

ICT

Ser

vice

re

nder

ing

Mod

el.

Bus

ines

s S

LAs.

Futu

re IC

T S

ervi

ce

Ren

derin

g M

odel

[Qua

rter

2,

200

8/09

].

In s

ourc

ed IC

T S

ervi

ces

[Qua

rter

2, 2

008/

09]

Thre

e ye

ar IC

T st

rate

gy

appr

oved

and

ICT

Polic

y dr

afte

d fo

r rev

iew

and

ap

prov

al.

Inco

mpl

ete

Out

sour

ced

ICT

Ser

vice

d [Q

uart

er 2

, 20

08/0

9].

App

rova

l to

be s

ough

t du

ring

2009

/10

finan

cial

ye

ar

23D

efin

e S

kills

re

quire

men

ts fo

r IC

T S

ervi

ces

to b

e re

nder

ed.

ICT

Ski

lls P

rofil

es.

Ski

lls P

lan.

ICT

Ski

lls P

rofil

es [Q

2 20

08/0

9].

IC

T sk

ills

esta

blis

hed.

Targ

et a

chie

ved.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es24

)D

efin

e Jo

b D

escr

iptio

n, L

evel

an

d R

emun

erat

ion.

ICT

Job

Pro

file.

Ski

lls P

lan.

ICT

Job

Pro

file

[Qua

rter

2,

2008

/09]

.

ICT

prof

iles

esta

blis

hed.

Targ

et a

chie

ved.

25)

Acq

uire

requ

ired

ICT

Hum

an R

esou

rces

. IC

T S

taff

.A

ppro

ved

ICT

esta

blis

hmen

t.IC

T S

taff

[Qua

rter

2,

2008

/09]

.

ICT

hum

an re

sour

ces

esta

blis

hed.

Targ

et a

chie

ved.

26)

Exe

cute

ICT

Ser

vice

s.IC

T R

ende

red

Ser

vice

s an

d P

rodu

cts.

ICT

Ren

dere

d S

ervi

ces

and

Pro

duct

s.C

urre

nt IC

T R

ende

red

Ser

vice

s an

d P

rodu

cts.

Ser

vice

s an

d P

rodu

cts

rend

ered

.Ta

rget

ach

ieve

d.

Dev

elop

ed IC

T S

olut

ions

[Qua

rter

1,

2008

/09

– Q

uart

er 4

, 20

10/1

1].

ICT

solu

tions

dev

elop

ed.

Targ

et a

chie

ved.

Futu

re IC

T re

nder

ed

serv

ices

and

pro

duct

s.IC

T fu

ture

ser

vice

s an

d pr

oduc

ts a

ppro

ved.

Targ

et a

chie

ved.

Mai

ntai

ned

ICT

Sol

utio

ns [Q

uart

er 1

, 20

08/0

9 –

Qua

rter

4,

2010

/11]

.

ICT

solu

tions

mai

ntai

ned.

Ta

rget

ach

ieve

d.

Sup

port

ed a

nd

Mon

itore

d IC

T S

ervi

ces

[Qua

rter

1, 2

008/

09 –

Q

uart

er 4

, 201

0/11

].

ICT

serv

ices

mon

itore

d.Ta

rget

ach

ieve

d.

Test

ed a

nd Q

ualit

y A

ssur

ed S

olut

ions

[Q

uart

er 1

, 200

8/09

–

Qua

rter

4, 2

010/

11].

ICT

solu

tions

qua

lity

test

ed

and

assu

red.

Targ

et a

chie

ved.

27)

Sup

port

and

Mon

itor

ICT

Ser

vice

s.S

uppo

rted

and

M

onito

red

ICT

Ser

vice

s S

ervi

ce E

lem

ents

.S

uppo

rted

and

Mon

itore

d IC

T S

ervi

ces

[Qua

rter

1,

200

8/09

– Q

uart

er 4

, 20

10/1

1]

IC

T se

rvic

es s

uppo

rted

and

m

onito

red.

Targ

et a

chie

ved.

28)

Dev

elop

ICT

Sol

utio

ns.

Dev

elop

ed IC

T S

olut

ions

. P

roje

ct P

lans

.D

evel

oped

ICT

Sol

utio

ns

[Qua

rter

1, 2

008/

09 –

Q

uart

er 4

, 201

0/11

].

IC

T so

lutio

ns d

evel

oped

.Ta

rget

ach

ieve

d.

29)

Mai

ntai

n IC

T S

olut

ions

. M

aint

aine

d IC

T S

olut

ions

. S

ervi

ce e

lem

ents

.M

aint

aine

d IC

T S

olut

ions

[Q

uart

er 1

, 200

8/09

–

Qua

rter

4, 2

010/

11].

IC

T so

lutio

ns m

aint

aine

d.

Targ

et a

chie

ved.

30)

Test

and

Qua

lity

Ass

ure

ICT

Sol

utio

ns.

Test

ed a

nd Q

ualit

y A

ssur

ed S

olut

ions

.S

ervi

ce e

lem

ents

.Te

sted

and

Qua

lity

Ass

ured

Sol

utio

ns

[Qua

rter

1, 2

008/

09 –

Q

uart

er 4

, 201

0/11

].

IC

T so

lutio

ns te

sted

and

qu

ality

ass

ured

.Ta

rget

ach

ieve

d.


nO:

ACTI

VITY

nAM

eTA

RGeT

/ Ou

TPuT

s (T

O Be

Del

IVeR

eD B

Y 31

sT M

ARCH

200

9)

PeRF

ORM

AnCe

In

DICA

TORs

(M

eAsu

ReM

enT)

QuAR

TeRl

Y M

Iles

TOne

sQu

ARTe

RlY

suB-

MIl

esTO

nes

(IF

APPl

ICAB

le)

PROG

Ress

ReAs

On F

OR

VARI

AnCe

s/

CHAl

lenG

es31

)IC

T A

dmin

istra

tion.

IC

T A

dmin

Rep

orts

.

ICT

Adm

in R

epor

ts

[Con

tinuo

us].

IC

T M

onth

ly D

ashb

oard

re

port

ing

achi

eved

.O

pera

tiona

l

32)

Def

ine

ICT

Perfo

rman

ce

Mea

sure

s.

ICT

Perfo

rman

ce

Mea

sure

s.

IC

T Pe

rform

ance

M

easu

res

[Con

tinuo

us].

IC

T M

onth

ly D

ashb

oard

re

port

ing.

O

pera

tiona

l

33)

Man

age

ICT

Port

folio

. M

anag

emen

t Rep

orts

.

Man

agem

ent R

epor

ts

[Con

tinuo

us].

M

onth

ly M

anag

emen

t rep

ort.

Ope

ratio

nal

2.1.

17Co

mpl

ianc

e M

anag

emen

t

1)A

cqui

re C

ompl

ianc

e M

anag

emen

t C

apab

ility

.

Pro

cess

es, P

eopl

e an

d In

frast

ruct

ure.

D

eplo

yed.

CIP

RO

Com

plia

nce

Man

agem

ent C

apab

ility

[Q

uart

er 4

, 201

0/11

].

-

App

oint

men

t of

Org

anis

atio

nal P

erfo

rman

ce

Sen

ior M

anag

er.

- Dra

ft p

olic

y on

man

agin

g or

gani

satio

nal p

erfo

rman

ce

deve

lope

d.

Tar

get a

chie

ved.

2.1.

18Co

rpor

ate

Gove

rnan

ce

1)A

cqui

re C

orpo

rate

G

over

nanc

e C

apab

ility

.

Pro

cess

es, P

eopl

e an

d In

frast

ruct

ure.

D

eplo

yed.

CIP

RO

Cor

pora

te

Gov

erna

nce

Cap

abili

ty

[Qua

rter

4, 2

010/

11].

-

Fram

ewor

ks b

eing

alig

ned.

- Due

to la

te a

ppro

val o

f st

ruct

ure

wor

k to

war

ds

achi

evin

g su

ch o

utpu

t onl

y co

mm

ence

d in

Qua

rter

4.

Targ

et a

chie

ved.

2.1.

19IP

Onl

ine

1)A

cqui

re o

nlin

e IP

sy

stem

.IP

Sys

tem

. C

omm

issi

oned

.IP

onl

ine

syst

em [Q

uart

er

2, 2

008/

09].

S

ee 3

.1.1

, E-C

IPR

O (C

IPR

O

onlin

e ca

pabi

lity)

.

2.2

Mul

TI Y

eAR

PROC

esse

s

1)

Ref

er to

Pro

ject

s.

annual report

Gateway to formal economic participation

2008/2009

Postal Address: PO Box 429, Pretoria, 0001 Physical Address: The Dti campus (Block F - Entfutfuweni),

77 Meintjies Street, Sunnyside, Pretoria Customer Contact Centre: 0861 843 384

Web Address: www.cipro.gov.za

RP115/2009 ISBN: 978-0-621-38653-0

annual report - CIPC

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