Why Patients Don’t Come Back? An Explanatory Article on Reasons 2015 By Dr.Hisham Safadi BDs ,...
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Transcript of Why Patients Don’t Come Back? An Explanatory Article on Reasons 2015 By Dr.Hisham Safadi BDs ,...
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 1
For decades there ways two questions are heading any discussion on
Leadership subject. First what are the difference between leadership and
management? And is leaders are born or made?
Other questions are how can leadership enhance business sustainability ,
what are the benefits of leadership theories on improving business
management and how can business owners implement leadership strategy
that enhance decision making within the organisations.
Those type of questions are forming the resistance power for any change in
business culture. And hence it will affect business transformation to be able
in competing on higher standards.
The competition between businesses are not bounded only by profit and sales
but also in maintain sustainability of this elements. Today huge organisations
are competing via innovation, talent management and business resources
including technology.
Middle East is a targeted location that share a lot of common area’s similar to
the European Union. The Middle East is formed from 22 countries that had
differences in outcomes and man power, but commonly they shared history,
culture, tradition, language and religion.
Still the researches that related to Middle East relations with the theories of
Leadership is still poor in content and don’t feed the hunger of knowledge or
don’t evaluate accurately what changes can happen by implementing
leadership styles in Middle East Countries.
On the other hand a remarkable leadership styles had raised from the Middle
East and the iconic example is His Highness Sheikh Mohammed bin Rashid
Al Maktoum is the United Arab Emirates? Vice President and Prime Minister
and Ruler of Dubai. He has lead a huge changes that position the city of Dubai
among the best cities for living and conducting business in the world. Sheikh
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 2
Mohammed leadership is reflecting how leaders can handle responsibilities
empowered by their role.
Another example is King Abdullah Bin Al Hussain the King of Jordanian
Hashemite Kingdom , he has been in power since 1999 and demonstrate a
political leadership style which enable him to drive Jordan to be safe from
neighbours threats specially with crisis that hit Syria and Iraq.
On the business level at Middle East it was not clear if there was rising names
who had reflect a leadership style on their businesses or applied leadership
strategy that has an impact on transforming their business for better position.
The impact of business changes in Middle East is powered by changing
management theories and not implementing leadership theories.
Candura, Von Glinow & Lowe (1999) examined leadership and Organizational
outcomes in the Middle East and used United States samples as a frame of
reference. Results showed that people-oriented leadership (Consideration)
was related to job satisfaction and leadership effectiveness in the United
States sample. In stark contrast, there was a relation between task-oriented
leadership, satisfaction and leadership effectiveness in the Middle East.
The outcome is may produce due to the working regulations which are applied
in certain countries in the Middle East. Other factors are immigration rules
and expenses of living differences between Middle East countries.
Multinational companies in the past decades had established presence in
certain cities in the Middle East like Dubai, Aqaba, Jeddah and Cairo. Which
allow them to have better logistics in serving their customers in far Asian
countries and use the advantages of zero tax policies like in Dubai or low rate
and competitive taxation policies like in Aqaba.
Working at a multinational company at your home country is the best what a
normal staff can achieve to have the opportunity to develop his profession and
career especially in countries with low income wages and poor public services.
This led us to ask how leadership can improve multinational companies’
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 3
performance out of those companies’ headquarters. More over how
multinational companies can perform against the stress which may developed
on their employee’s lifestyle from working for large corporations.
Oxenstierna et al (manuscript) have studied stress among employees in a
large multinational company and found differences in stress among
subordinates with regards to typical ways of dealing with problems or conflicts
in the organisation. The highest levels of perceived stress, self-reported health
and self-reported sick leave were reported in organisations where no
conscious effort was made to solve the problems. Organisations with a
democratic way of dealing with problems had the best health rates among
subordinates and thereafter came organisations where leaders make the
decisions in an authoritarian way. A comparison between Sweden and
Germany revealed that democratic solutions were more common in Sweden
and authoritarian solutions more common in Germany.
It had explained in several literature that higher rate of staff satisfaction rates
will enable business organisations to achieve their goals and objectives. In
Organisations that positions as staff centred care , a several ways of
communications between management and staff are enabled to empower the
staff rights in complain , sharing their ideas and be more engaged in
organisation decisions. On the other hand organisations that don’t focus on
staff engagement are facing resistance from the staff for any change , or in the
best scenario a hidden resistance will be developed that will be preventing
business organisation from achieving their goals and objectives. This type is
the worst threat that business management can face. Management solutions
may not be effective in solving such type of problems but leadership can.
Duxbury et al. (1985) found job satisfaction and burnout to be related to each
other and affected in a similar way by initiation of structure and consideration
leadership, though burnout was affected to a lesser degree. Blase, Dedrick, &
Strathe (1986) found a moderate association between teacher satisfaction and
degree of stress perceived to result from the principals’ initiation of structure
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 4
and consideration behaviour. Stordeur et al. (1999) found stress to be
negatively correlated with job satisfaction. Results reported by Rose (1998)
indicate that Leader-Member-Exchange is positively related to job satisfaction
and negatively related to burnout. In conclusion to face stress and low
performance of staff which are related to unspecific reasons, a leadership
strategy to motivate and enhance the shared value between staff that will
promote and encourage staff engagement is required.
Any job seeker will be looking for better role and position that will grant him
or her better wages, medical insurance and other extra benefits like home
allowance, children education and paid maternity leave. But it was found that
70% of job seekers accept working at lower roles than their qualifications. The
mentality culture play a big role in this arena where working is better than
being off work. It’s not related just to be productive element in the society by
also due to the community acts against any younger healthy educated person
who remains without work. So they accept minor position just to start up. We
named them as assistants or subordinates. But what is the relation between
leadership and subordinates in Middle East.
Only a limited amount of leadership literature has discussed the impact of
leadership on subordinates. An even smaller amount of studies has
investigated how leadership affects the subordinates. Most studies on
leadership have also been carried out in the United State US, and when
conducted in Europe and other countries, the studies have to a great extent
been influenced by United State US leadership models and instruments. Most
leadership studies have been conducted in one country only, and no more
than a couple of European cross-cultural studies on the impact of leadership
dimensions on the health of employees have been found in the search
conducted. The gender perspective has not been included in hardly any
studies found. There is a low findings of the relation between leadership and
how it effect on subordinates in the Middle East.
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 5
Some are arguing that leadership theories does not apply to all business
sectors in Middle East. Mainly the healthcare sector in Middle East is the most
beneficiary sector from applying leadership theories and strategies. So what
is leadership and management for health care practice?
We know that effective leadership and management does not happen by
chance. In health care sector the leadership practice aimed to improve health
care professionals who want to develop the knowledge, skills and qualities to
be an effective health care leader. Most of Leadership and management in
healthcare practice studies and courses such in University of Salford,
Northumbria University, University of Leeds, Tennessee Technological
University and Many Other is designed to give healthcare professionals
including doctors, nurses, dentists, radiologists and administrative staff the
confidence to try new and creative approaches to the workplace, deal with
complex leadership situations and provide effective patient and service
outcomes. The studies enables them to implement quality improvements that
are locally lead, patient-centred and clinically driven. Adding to the previous
statement and scope they will be having the ability to transform patient and
service outcomes at a local level.
Healthcare organisations had reported difficulties in achieving their goals. But
organisations which apply leadership at different level of management can
easily achieve the organisations objective because the staff and employees
understand their organisation and become an effective leader toward
achieving the objectives. The benefit of studying leadership in healthcare help
the staff and their organisations with the support of learning organisation
culture to explore the challenges and opportunities to influence policy that
impacts on patient and service outcomes, enhancing staff knowledge, skills
and qualities, develop the skills to manage change in complex and changing
health care settings, develop project management skills and implement a
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 6
change management project. Those benefits can’t be developed only by
management studies.
It’s important to understand health care organisation concept of work as well
as theories of leadership and management including governance, strategic
management and stakeholder engagement. Moreover understanding yourself
as a leader and improve your personal leadership knowledge, skills and
qualities by having the exposure to learn about leadership and management
approaches, narrative analysis, emotional intelligence and effective
leadership. Develop the skills needed to lead change and make quality
improvements in care services is not only bounded for the healthcare sector
but it is also expanding to cover other area of business like logistics ,
technology , real estate , applications , research and development , aviation
and trading. It’s clear that all other sectors are dealing with clients,
customers, product, services and customer relations. No matter what are
sector is dealing with all have the same core. Studying leadership theories
and implement the learnings outcomes will place any staff, manager or CEO
in a strong position to take on a leadership role and to further progress his
career within the field of his organisation business. It has been reported from
professionals who been studying leadership how their leadership development
went hand in hand with the work-based and work- related learning that they
have undertaken. The gained leadership skills have been enhanced through
application of learning within their own organisation. Self-assessment of their
own role as leader has revealed an enhanced level of understanding about the
context of the organisation, decision-making, strategy development and
implementation. Furthermore they learnt how strategic planning is
undertaken within their own organisations.
"What is leadership?" and how can I be a successful leader? Those questions
are raising when we hear the term of Leadership. Leadership means different
things to different people around the world, and different things in different
situations. For example, it could relate to community leadership, religious
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 7
leadership, political leadership, and leadership of campaigning groups.
According to Dwight D. Eisenhower Leadership is the art of getting someone
else to do something you want done because he wants to do it? It has been
agreed that to be an effective leader you shall be able to demonstrate the
following:
Creates an inspiring vision of the future.
Motivates and inspires people to engage with that vision.
Manages delivery of the vision.
Coaches and builds a team, so that it is more effective at achieving the
vision.
Businesses, government organisations, non-profits, and educational
establishments need leaders who can effectively navigate complex, changing
situations and get the work done. The questions that need to be asked at the
organizational level are: who do we have, what do they need to do, and are
they equipped to do it? CCL conducted a research study to determine if the
existing level of and type of leadership skills are sufficient to meet
organizational requirements. The study was designed to address the following
questions:
• What leadership skills and perspectives are critical for success now and in
the future?
• How strong are current leaders in these critical skills and perspectives?
• How aligned is today’s leadership strength with what will be the most
important skills and perspectives in the future?
A leadership gap or shortfall may have one of two causes: when leaders are
focused on the right abilities, but haven’t sufficiently mastered them, or when
leaders are not focused on the right skill areas. The first is a matter of degree;
the second is a matter of material. Either can be a problem in both the short-
and long-term. Organizations (and individual leaders) want to avoid a
discrepancy between areas of strength and areas of need; however, the figures
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 8
indicate that organizations today are experiencing a current leadership deficit
and can expect a leadership gap in the future.
Seven leadership skills are the most important now and in the future, which
are: leading employees, strategic planning, inspiring commitment, managing
change, and resourcefulness, being a quick learner, and doing whatever it
takes. Today’s leadership capacity is insufficient to meet future leadership
requirements. The four most important future skills — leading people,
strategic planning, inspiring commitment, and managing change — are
among the weakest competencies for today’s leaders. The leadership gap,
then, appears notably in high-priority, high-stakes areas.
We are reaching a critical point where we shall ask ourselves how
organisations can build a strong leadership strategy. For organizations to
build leadership strength, they need to identify what elements of leadership
are required and valued in the organization and for what roles. Modifying or
customizing an organization’s competency model may be a needed and
valuable task as organizations build a leadership strategy and create
development initiatives; however, the following 10 skills and perspectives have
been identified and refined though research and work with leaders and
organizations:
1- Balancing work priorities with personal life so that neither is neglected.
2- Being a quick learner, adaptable, decisiveness and inspiring.
3- Compassion and sensitivity by showing understanding of human
needs, remaining calm during difficult times.
4- Confronting people and Doing whatever it takes– persevering under
adverse conditions.
5- Employee development by coaching and encouraging employees to
develop in their career.
6- Leading people, managing change and managing one career by using
professional relationships, directing and motivating people.
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 9
7- Participative management by involving others (such as listening,
communicating, informing) in critical initiatives.
8- Resourcefulness – working effectively with top management.
9- Respecting individuals’ differences, Self-awareness by recognizing
personal limits and strengths.
10- Strategic planning– translating vision into realistic business
strategies, including long-term objectives
We are looking to identify what are the criteria of successful leadership and
leader? Of Seven skills were identified as most critical for success in
leadership, now and in the future, which are:
1. Leading people.
2. Strategic planning.
3. Managing change.
4. Inspiring commitment.
5. Resourcefulness.
6. Doing whatever it takes.
7. Being a quick learner.
Leaders who are effective in each of these areas, then, have strengths that are
needed and will continue to be needed by organizations in the years to come.
Those whose strengths lie primarily in the other areas will have significant
learning to do to remain as relevant and effective as their peers who have
demonstrated the most-desired competencies
Leadership is not hard context but at the same time and after determining
what the criteria of a successful leader are, we shall be able to present the
leadership skills, but is there a deficit or gap in current leadership? Before we
could determine the extent to which today’s leaders are equipped for
tomorrow’s challenges, we needed to measure the current strength of
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 10
leadership. In other way are people were demonstrating the leadership skills
that are most needed by organizations. Looking back into CCL research the
results showed that leaders lack the skills they need to be effective today. The
study found that for all 10 competencies, the current strength is not sufficient
for effectiveness in leadership roles today. This holds true across countries,
industries, and organizational levels including Middle East Countries.
Among the top five needs — inspiring commitment, strategic planning, leading
people, resourcefulness, and employee development — only resourcefulness
is a “top ten” skill. In other words, the majority of the competencies rated
important for organizational success are not the leadership skills at which
their managers perform the best. This is what calls, “the current leadership
deficit.” So, even if nothing were to change in the future, today’s leaders are
not as skilled as they should be to effectively manage current challenges. Bear
in mind that in 2009, leaders may feel even less capable in these key ranges.
The CCL study was piloted prior to the dramatic economic recession in 2008;
so recent occasions likely have required even more of leaders. It might be
particularly interesting to return to the financial sector for further research.
As a conclusion and a result leaders are not adequately prepared for the
future. Today’s leadership capacity is insufficient to meet future leadership
requirements. This finding is consistent across countries, organizations, and
level in the organization including Middle East countries. The four most
important future skills — leading people, strategic planning, inspiring
commitment, and managing change — are among the weakest competencies
for today’s leaders. The leadership gap, then, appears notably in high-priority,
high-stakes areas. Other areas where there is a significant gap between the
needed and existing skill levels are: employee development, balancing
personal life and work, and decisiveness. These areas are flagged below as
“key gaps”. Contrariwise, these data show that many leaders’ strengths are
not in areas that are most important for success. Organizations report greater
bench strength in areas of building and mending relationships, compassion
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 11
and sensitivity, cultural adaptability, respecting individual differences,
composure, and self-awareness. In organizations where this is the case,
sufficient skill-level has been established in these areas and further large-
scale efforts to boost these areas are unnecessary. Only four areas were
considered to be “on-track,” with the current level of strength matching the
level of importance: being a quick learner, resourcefulness, participative
management, and doing whatever it takes.
In conversations, it’s clear that there is a requirement as never before to grow
leaders in organisations who connect with others, who collaborate easily and
well. Who foster dialogue and joint problem solving on the big issues that
confront us in the next decades? Who break down silos, transcend
organisational boundaries, who reach out to stakeholders inside and outside
of their organisations, and embrace change.
In Middle East Countries like Jordan and Sudan especially Gulf Countries
like United Arab Emirates, Saudi Arabia, Oman and Qatar have a workforce
which is incredibly diverse. Research on leadership in Middle East region
distinguished feature of leaders who already stand out from their colleagues,
is that they create the compelling clarity and vision needed to bring the
organisation staff that they lead together to achieve outstanding business
results. As we nurture leaders for the challenges of 2030 and beyond, in the
Middle East there is a particular requirement to lead diverse workgroups with
different ethnic backgrounds and beliefs. And with the massive changes in
age profile of populations of most countries in the region, with high
percentages of the population below 25, the current leaders will need to be
able to integrate the energy, hope and digital savvy of young employees with
the wisdom and experience of the established workforce. They need to build
bridges of understanding and co-operation between these generations. The
respect of cultural traditions, should be helpful.
This result drive us to ask another question. Is leadership in Middle East is
Different than elsewhere? Or in other words what is the differences between
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 12
leadership criteria in Middle East than other countries and regions in the
world? In ‘Lift Off’, Hay Group’s landmark study of leaders in the Middle East,
they found there was a reluctance on the part of leaders in Middle East region
compared with leaders elsewhere in the world, to delegate and empower. Many
leaders were creating an opaque climate, and issuing directives — telling
people what to do — rather than providing direction. This carried the risk of
employees not wanting to step up and take responsibility in business
organisations based in Middle East. We referred to this situation in two
different ways one is poor staff engagement or staff resistance.
To successfully develop this combination of skills and qualities – and adopt
what is, in effect, a ‘post-heroic’ leadership style –leaders in Middle East may
need to abandon much of the thinking and behaviour that driven them to the
top of their organisations in the first place. But if leaders want their
businesses to survive and thrive over the next two decades they have no
choice. Unless they dramatically change their leadership style, so their
organisations will not lose out in the race for innovation, the tramp to
globalisation and the combat for talent. They will be, quite simply,
unsustainable. This conclusion has reached after working with Germany-
based Company to identify the megatrends they believe will affect
organisations and their leaders greatly over the coming decades and analysing
the implications of each at a corporate, organisational, team and individual
level.
Organisations will have to radically adapt their cultures, structures, systems
and processes in order to survive the new world order – and managing in
matrix structures, where information flows around the organisation and
around the globe in a way that renders traditional hierarchies and reporting
lines redundant, is one of the biggest challenges. Leaders will have to manage
through influence rather than authority, which may not come easily to many.
Indeed, the demands the dramatically changing business climate will have on
leaders at a cognitive, emotional and behavioural level will be unprecedented.
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 13
Leaders will have to be multilingual, flexible, internationally mobile and
adaptable. But, most crucial of all, they must be highly collaborative and have
strong conceptual and strategic thinking skills. While globalisation is
unstoppable, therefore, its progress won’t be smooth. Organisations need to
be aware of and sensitive to the changing political and economic sensibilities
in different countries – particularly emerging and developing economies –
which could reduce global interdependence and accessibility, at least in the
short term. What’s more, while consumption patterns among the new middle
classes are converging, the values of those in emerging nations may differ
widely from those in the West.
In practical terms, this means that international companies need to adapt
their global strategies for local markets – a process that will be helped by
fostering local participation in decision-making, having more culturally-
diverse leadership teams and encouraging more cross-country and cross-
functional collaboration. They will also need to be more agile, as the best
global companies operate like a flattened matrix, where information and
authority flow in all directions.
The strategic thinking and cognitive skills leaders will need to navigate this
new world order are unprecedented. Good implementation and execution are
no longer enough – if, indeed, they ever were. Also, the task is so enormous
that it is beyond the power of one single individual to accomplish, making
collaboration among a range of different people essential even at the stage of
conceptualising challenges. What globalisation second edition makes
abundantly clear is that the days of one or two ‘heroes’ at the top of
organisations dictating strategy are well and truly over. So, as well as being
multilingual, flexible, internationally mobile and adaptable, and culturally
sensitive, leaders will also have to be collaborative and good conceptual and
contextual thinkers. Additionally, they will need the ability to lead diverse
teams over which they may have no direct authority and to find new ways of
engendering personal loyalty in an environment where the old loyalties
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 14
between employer and employee are declining due to the distance between
them. Industrial countries and cities like Saudi Arabia (King Abdullah
Industrial City) , United Arab Emirates (Dubai Industrial Park (DIP) , Khalifa
Industrial Zone Abu Dhabi (KIZAD) , Ras Al Khaimah Investment Authority
(RAKIA)), Qatar (Qatar Petroleum) , Egypt ( 10th of Ramadan Industrial Zone)
, Jordan (Aqaba Freehold Industrial Zone) and more industrial area’s in the
region will suffer skills shortages and pressure on the welfare system, and
migration will increase – not just from the more to the least populous
countries, but also as a result of armed conflicts, disasters and environmental
problems. However, the ‘brain drain’ will increasingly turn into a ‘brain cycle’
as growing numbers of migrants return home and use their new skills to
accelerate local development. But talent will continue to be at a premium and
retaining employees with key skills will be a challenge.
Indeed, for organisations this means that the ‘combat for talent’ will continue
to rage, with effects on their innovation capability. But they have an
unprecedentedly diverse pool of potential employees to draw on, and will have
to work hard to attract, integrate and develop international migrants, older
people, women and others with ‘caring’ responsibilities. This will mean
introducing family-friendly and age-appropriate employment models, along
with educational and development programs – not least those designed to
transfer knowledge between different generations. A leadership strategy that
encourage Talent Management is required to face this types of business
challenges.
Leaders will need to understand, lead, integrate and motivate teams of
increasingly diverse employees. Fostering inter-generational and inter-
cultural teamwork is essential, as is finding ways to engender commitment
and loyalty among people of different ages, from different cultures and with
different values. Leaders will also have to adapt their organisations in order
to encourage more women and other ‘minorities’ into leadership positions.
Organisations and their leaders face a hard, but not impossible, challenge, as
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 15
those companies already adapting or preparing to adapt to the new world
order demonstrate. And, as ever, the ‘Best Companies for Leadership’ are in
the vanguard of post-heroic leadership approaches. For example, the Top 20
are looking everywhere for leadership, innovation and ideas – not just up the
hierarchy. They are becoming more effective by ensuring the diversity of their
leaders and workforces reflects the growing diversity in their markets. And
they are improving their cross-cultural leadership and collaboration
accordingly. They are also more socially and environmentally responsible than
their peers, and ensure their employees are able to strike a good balance
between work and the rest of their lives. But even their journey has just
begun. Adapting to a world being rapidly reshaped by these six megatrends is
like entering uncharted territory. But organisations have to push on: there is
no alternative. Old structures and leadership styles just won’t cut it any
longer
The term emotional intelligence is raising as an important element of
successful leadership, and it had been integrated as one of the factors that
lead organisation to be better in performance and outcomes of any business
or project. There is a difference between the definitions of business
intelligence and does your business have an emotional intelligence? To read
more about the relation between business and emotional intelligence read it
on Does Your Business have Emotional Intelligence?
The United Arab Emirates is emerging as the business capital of the Middle
East. In this complex, demanding environment, to what extent do the “soft
skills” of emotional intelligence matter? In another word what is the
importance of emotional intelligence for business sector and how emotional
intelligence can enhance leadership style?
In a study of 418 leaders living in the region, there is a very strong relationship
between emotional intelligence skills and performance outcomes. Scores on
the SEI (Six Seconds Emotional Intelligence Assessment) predict over 58% of
the variation in critical professional and personal success factors (such as
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 16
effectiveness, influence, relationships, and career status). This means that if
you want to get ahead in the Middle East, emotional intelligence is one of the
most important capacities to develop
There are numerous studies documenting the relationship between
emotional intelligence and various aspects of performance, but this
is one of the first studies of this kind in the Middle East. The UAE,
one of the region’s business centres, is the base for a wide range of
businesses led by an incredibly diverse mix of leaders from all over
the globe. This study was conducted by Six Seconds (global) and Six
Seconds Middle East in partnership with Dubai Knowledge Village
(DKV), the region’s first and largest centre for human resource
management professionals. Focused on Human Resources, Learning,
and Leadership, the 450 business partners form part of a long-term
economic strategy to develop the region’s talent pool and accelerate
its move into acknowledge-based economy. DKV is part of TECOM
Investments, one of the major economic engines of the region
The Performance scale was developed from a questionnaire Six Seconds has
used for previous research and expanded for the purposes of this study. Using
a 5-point Likert scale respondents rated themselves on 42 items related to:
Effectiveness (completing the right work in the right timeframe)
Influence (engaging others in ideas)
Decision making (accurately evaluating options)
Career (growing professionally, both in skills and revenue)
Relationships (building mutually supportive alliances)
Finance (creating prosperity)
Health (maintaining physical and mental fitness)
Quality of Life (living in a fulfilling manner)
Why #Leadership in Middle East #Business Sector is important? A Critical
review on how implementing leadership in business enhance sustainability.
By: Dr.Hisham Safadi, 2015 Page 17
Family (developing caring and connected relations) Respondents are asked to
rate their agreement with a series of statements, such as, My choices are
effective , People come to me to get the job done ,I have a strong network, My
career is progressing smoothly and I am financially secure
There is a very strong relationship between emotional intelligence and
performance; Avery large percentage of the variation in performance is
predicted by EQ, especially for entrepreneurs. This finding suggests that the
skills of emotional intelligence are Critical for professional success at all
levels, and even more critical for those creating new enterprises. All the
aspects of performance in this study can be predicted by emotional
intelligence scores, but there is a great deal of variation in the strength of that
correlation. The performance factors most strongly predicted by EQ are
Decision Making, Effectiveness, and Influence. These outcomes are critical to
leadership, suggesting that emotional intelligence is most important in this
domain. In short: It appears that leaders who develop greater emotional
intelligence are more likely to succeed.
To be continued,
About the Author:
Dr.Hisham M Safadi (Hisham Safadi ) BDS & MSc Leadership and Management in Health
Care Practice form the University of Salford where his Master dissertation was in the effect of
Emotional Intelligence on improving Dentistry care in Middle East. He was born and raised in
the Emirates of Ras Al Khaimah, United Arab Emirates. Dr.Safadi had start his professional
career as a dentist then turn to the field of managing medical facilities and investment
management. His main interest is business start-up, leadership and mentoring. Currently he is
leading several projects in Manchester that is related to enhance patient experience and
improving leadership style through education.
Twitter: @hishamsafadi
Read more from the Author:
Why #Leadership in Middle East #Business Sector is important? A Critical
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Leadership in Dentistry Opportunities and Threats. Review 2008 by Dr.Hisham Safadi
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