Quantifying kindness

What gets in the way of kindness

• trusting our staff to make meaningful connections with people

• protecting time and creating spaces for people to come together

• listening to people’s needs and finding solutions in the round, not just addressing our bit of the picture

• creating opportunities to recognise and celebrate kindness

• creating a culture where people are more important than processes and enabling unkindness to be called out

• ensuring or performance management aligns with our values and committing to ask our staff and those we serve if they experience kindness

Workshop aims

✓ Share our work on kindness & values in service delivery

✓ Explore the relevance of measuring values

✓ Consider our own values: what works? what gets in the way? how do we make values real?

Place

Loneliness &isolation

Wellbeing

Empowerment

Power

Falling trust in

institutionsGrowing

demand forservices

Dependenceon services

Why is kindness important?

Communities Organisations

Communities Organisations

What do we mean by kindness?

Individuals

Random kindness

Relational kindness

Systems/Structures

Radicalkindness

National Performance Framework

http://nationalperformance.gov.scot/

What gets in the way of kindness

• trusting our staff to make meaningful connections with people

• protecting time and creating spaces for people to come together

• listening to people’s needs and finding solutions in the round, not just addressing our bit of the picture

• creating opportunities to recognise and celebrate kindness

• creating a culture where people are more important than processes and enabling unkindness to be called out

• ensuring or performance management aligns with our values and committing to ask our staff and those we serve if they experience kindness

Discussion 1: What are our values?

What are our values?

How are these communicated throughout our organisations?

Are they written down?

Does this matter?

Creating conditions for kindness

Creating conditions

for kindness

What gets in the way of

kindness?

“…what is of particular concern is when narrow measures of market performance are confused with broader measures of welfare. What we measure affects what we do; and if our measurements are flawed, decisions may be distorted.”

GDP and social progress

Joseph Stiglitz, Amartya Sen and Jean-Paul Fitoussi, 2009

Quantifying kindness

• Data on place, experiences of kindness, attitudes towards public engagement

• Research conducted by IpsosMORI

• Representative random sampling for approx. 1,000 people in each jurisdiction

• Quotas set on demographic characteristics

Kindness in communities

Thinking about your local area, and not including family members or anyone you live with, to what extent do you agree or disagree with the following?

Kindness in public services

Based on your own experience, or what you have heard from a family member or close friend, to what extent do you agree or disagree that people are treated with kindness when using…

Trends

Kindness in communities Kindness in services

What gets in the way of kindness

• trusting our staff to make meaningful connections with people

• protecting time and creating spaces for people to come together

• listening to people’s needs and finding solutions in the round, not just addressing our bit of the picture

• creating opportunities to recognise and celebrate kindness

• creating a culture where people are more important than processes and enabling unkindness to be called out

• ensuring or performance management aligns with our values and committing to ask our staff and those we serve if they experience kindness

Discussion 2: What gets in the way?

How could we measure our

values?

Do we need to?What impact would this

have?

North Ayrshire Kindness PromiseWe will strive to create the conditions for kindness in our organisations and for the people we serve by:

• trusting our staff to make meaningful connections with people

• protecting time and creating spaces for people to come together

• listening to people’s needs and finding solutions in the round, not just addressing our bit of the picture

• creating opportunities to recognise and celebrate kindness

• creating a culture where people are more important than processes and enabling unkindness to be called out

• ensuring our performance management aligns with our values and committing to ask our staff and those we serve if they experience kindness

What gets in the way of kindness

• trusting our staff to make meaningful connections with people

• protecting time and creating spaces for people to come together

• listening to people’s needs and finding solutions in the round, not just addressing our bit of the picture

• creating opportunities to recognise and celebrate kindness

• creating a culture where people are more important than processes and enabling unkindness to be called out

• ensuring or performance management aligns with our values and committing to ask our staff and those we serve if they experience kindness

Discussion 3: How do we make our values real?

What are the barriers to

kindness, love, compassion,

relationships…?

What can we do to make these values

real?

What support do we need from others

(management, funders, government)?