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Why Carnival Cruise Line moved from on-premises VDI to Amazon WorkSpaces

E U C 3 3 8

Luis Arenas

Business Technology Specialist

Carnival Cruise Line

Doug Eney

Former CTO and Cloud Consultant

Carnival Cruise Line

Vinothkumar Narasimhan

Principal Product Manager

Amazon Web Services

Stories of “shelfware” VDI deployments are legend in the IT industry

Unfulfilled promises of cost savings, global access, or simpler management

If the technology is hard to operate, just consume it as a cloud service

Outgoing number of connections

You don’t want VDI You just want desktops

That's what Amazon WorkSpaces provides.You can spin it up and shut it down

through the AWS Management Console or via our APIs in just a few minutes.

Amazon WorkSpaces: What is it?

Secure

Pay as you go

Highly-interactive, secure desktops users love

Simple to deploy

and manage

Scale and consistent performance

What differentiates Amazon WorkSpaces from VDI?

No hardware to buy

No software to buy

No data center to manage

Simple management

API driven

Expand when you need

Scale down when you need

Run globally

No storage contention

Get started in 15 minutes

CARNIVAL CRUISE LINE’S JOURNEY

10

HOW WE GOT HERE

THE RIGHT PLACE AT THE RIGHT TIME

EMBEDDED KNOWLEDGE

PLAYING IN THE SANDBOX

SAVINGS

ROADMAP

TECHNICAL SETUP

BEST PRACTICES

THE HISTORY & JOURNEY

11

Out of necessity, systems were

developed a decade ago that did not

evolve to meet the changing needs of

the business. Cost conscious solutions

were implemented. Sparsely supported

and maintained, which caused havoc to

the business, IT, and HR.

HOW WE GOT HERE

12

Sometimes there is just no better

preparation or opening than being at

the right place at the right time.

Acknowledging that there is a

problem, and having an effective and

expedient solution has immense

value.

Just no substitution

THE RIGHT PLACE AT THE RIGHT TIME

13

SEP ‘18

• POC presentation

• Application rank and use matrix

• Solve actual pain points

• Developing in the Sandbox

Leverage who and what you haveDEEP KNOWLEDGE

14

SEP ‘18

•POC presentation

OCT ’18

•Develop working model

By quickly identifying agents whocould provide a deep knowledge andunderstanding of what was beingdeveloped allowed for a laser focuson measureable milestones.

Test as you go is the way to go

PLAY IN THE SANDBOX

15

SEP ‘18

• POC presentation

OCT ’18

• Develop working model

NOV ’18

• Production grade UAT

DEC’ 18

• Deployment

0

100

200

300

400

500

600

700

800

AWS Workspaces On Prem Solution

2018 - Qtr1

2018 - Qtr2

2018 - Qtr3

2018 - Qtr4

2019 - Qtr1

2019 - Qtr2

2019 - Qtr3

SHOWING ACTUAL SAVINGSREDUCTION IN CALLS TO SERVICE DESK

Average decreasein calls for support,yields what othersavings?

16

60% of INC

are for AD

and MFA

SAVINGS 2.0

45% REDUCTION IN

PAID DOWNTIME YOY

LESS CALLS TO HELP DESK YIELDS WHAT ELSE?

17

292

195221

330 326

605

345

965

281

118170 160 170

266

126

205

0

200

400

600

800

1000

1200

JAN FEB MAR APR MAY JUN JUL AUG

2018 2019

1,200 WORKSPACES

24 DEPARTMENTS

27 STATES

+4 COUNTRIES

BUILT IN BCP/DR

THE OFFICE AND BEYOND

18

THE BIG PICTURE

1. Users download the WorkSpace client from any supported browser.

2. Each named user has a dedicated WorkSpace. Pooled Workspaces is on the horizon.

3. All WorkSpaces are domain joined by default.

4. Access to the corporate datacenter(s) will traverse the transit VPC.

5. There is an abstracted AWS service called AD Connector, which negotiates the domain LDAP queries and domain joining.

CONNECTIVITY

19

TECHNICAL DESIGN

20

KEEPING IT SIMPLE

Aligning with current tools and processes simplifies management.

BEST PRACTICES

21

Naming Convention

Company

Initiative

Major/Minor

Provision

Reassign

De-Provision

Base Bundle Management

Applications

UpdatesSecurity Patches

Updated Base

Credits and Public Data

• Stanford Study

• State of Remote Work

• https://www.inc.com/scott-mautz/a-2-year-stanford-study-shows-astonishing-productivity-boost-of-working-from-home.html

• https://buffer.com/state-of-remote-work-2019

Related sessions

Customer Reception

Thank you!

© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.

© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.