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Why Carnival Cruise Line moved from on-premises VDI to Amazon WorkSpaces
E U C 3 3 8
Luis Arenas
Business Technology Specialist
Carnival Cruise Line
Doug Eney
Former CTO and Cloud Consultant
Carnival Cruise Line
Vinothkumar Narasimhan
Principal Product Manager
Amazon Web Services
That's what Amazon WorkSpaces provides.You can spin it up and shut it down
through the AWS Management Console or via our APIs in just a few minutes.
Amazon WorkSpaces: What is it?
Secure
Pay as you go
Highly-interactive, secure desktops users love
Simple to deploy
and manage
Scale and consistent performance
What differentiates Amazon WorkSpaces from VDI?
No hardware to buy
No software to buy
No data center to manage
Simple management
API driven
Expand when you need
Scale down when you need
Run globally
No storage contention
Get started in 15 minutes
HOW WE GOT HERE
THE RIGHT PLACE AT THE RIGHT TIME
EMBEDDED KNOWLEDGE
PLAYING IN THE SANDBOX
SAVINGS
ROADMAP
TECHNICAL SETUP
BEST PRACTICES
THE HISTORY & JOURNEY
11
Out of necessity, systems were
developed a decade ago that did not
evolve to meet the changing needs of
the business. Cost conscious solutions
were implemented. Sparsely supported
and maintained, which caused havoc to
the business, IT, and HR.
HOW WE GOT HERE
12
Sometimes there is just no better
preparation or opening than being at
the right place at the right time.
Acknowledging that there is a
problem, and having an effective and
expedient solution has immense
value.
Just no substitution
THE RIGHT PLACE AT THE RIGHT TIME
13
SEP ‘18
• POC presentation
• Application rank and use matrix
• Solve actual pain points
• Developing in the Sandbox
Leverage who and what you haveDEEP KNOWLEDGE
14
SEP ‘18
•POC presentation
OCT ’18
•Develop working model
By quickly identifying agents whocould provide a deep knowledge andunderstanding of what was beingdeveloped allowed for a laser focuson measureable milestones.
Test as you go is the way to go
PLAY IN THE SANDBOX
15
SEP ‘18
• POC presentation
OCT ’18
• Develop working model
NOV ’18
• Production grade UAT
DEC’ 18
• Deployment
0
100
200
300
400
500
600
700
800
AWS Workspaces On Prem Solution
2018 - Qtr1
2018 - Qtr2
2018 - Qtr3
2018 - Qtr4
2019 - Qtr1
2019 - Qtr2
2019 - Qtr3
SHOWING ACTUAL SAVINGSREDUCTION IN CALLS TO SERVICE DESK
Average decreasein calls for support,yields what othersavings?
16
60% of INC
are for AD
and MFA
SAVINGS 2.0
45% REDUCTION IN
PAID DOWNTIME YOY
LESS CALLS TO HELP DESK YIELDS WHAT ELSE?
17
292
195221
330 326
605
345
965
281
118170 160 170
266
126
205
0
200
400
600
800
1000
1200
JAN FEB MAR APR MAY JUN JUL AUG
2018 2019
THE BIG PICTURE
1. Users download the WorkSpace client from any supported browser.
2. Each named user has a dedicated WorkSpace. Pooled Workspaces is on the horizon.
3. All WorkSpaces are domain joined by default.
4. Access to the corporate datacenter(s) will traverse the transit VPC.
5. There is an abstracted AWS service called AD Connector, which negotiates the domain LDAP queries and domain joining.
CONNECTIVITY
19
KEEPING IT SIMPLE
Aligning with current tools and processes simplifies management.
BEST PRACTICES
21
Naming Convention
Company
Initiative
Major/Minor
Provision
Reassign
De-Provision
Base Bundle Management
Applications
UpdatesSecurity Patches
Updated Base
Credits and Public Data
• Stanford Study
• State of Remote Work
• https://www.inc.com/scott-mautz/a-2-year-stanford-study-shows-astonishing-productivity-boost-of-working-from-home.html
• https://buffer.com/state-of-remote-work-2019
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