usinessmon - Bharti

The in-house magazine of Bharti Enterprises

u Vol. 7, Issue 1, February 2003

usinessmon

Sunil Mittal is the Business India "Businessman of the Year 2002"

Sunil Mittal is Dataquest's "FT Man of the year, 2002"

Touchtel Crosses the 3 Lakh customer mark

Bharti Merges Fixed Line, Long Distance & Broadband

Services into one Company - Bharti Infotel Ltd.

Bharti announces Unaudited Results for the quarter ended 31st December, 2002

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l A i r l S I AirTel presents M T V Inbox, Asia's first 'on-air,'SMS-basedinteractive music dedication show, exclusively for AirTel and AirTel Magic customers. In the highly interactive VJ-based show with real-time feedback mechanism, both brands join hands to target the high-growth youth segment. Broadcast every Tuesday, Thursday and Saturday at 5.00 p.m., all AirTel and AirTel Magic subscribers can SMS song requests and get their messages flashed on screen.

The mobile industry is rapidly growing with the youth segment leading this growth. We are pleased to partner with M T V in this unique endeavour to provide this business-critical segment with an exciting, interactive, fun experience. This exclusive, innovative, first-in-Asia initiative will further help us foster an AirTel community in India.

AirTel introduces Nationwide Freedom with

Free Incoming Calls Bharti launched new plans in January 2003, offering never-before benefits to both existing and new customers : • Mobile to Mobile incoming free (pre-paid & post-paid) • Post-paid tariffs @ 50 paise / min. • Medium users to get all incoming calls free from any phone (plus free S T D minutes) • Heavy users to get free unlimited incoming and outgoing calls (plus free S T D and ISD minutes), besides other attractive plans.

Cell-to-Cell @ Rs.2.99 In January 2003, the GSM mobile industry cut national long distance tariffs from a former peak of Rs.9 / minute, down to Rs.2.99 / minute, anytime, anywhere, for all mobile-to-mobile calls of 50 kms and above. This new tariff benefits over 10 million cellular users, and simplifies the existing distance linked tariff, to a one rate plan, indicating the death of distance and time for all cellular mobile subscribers across India.

A. R. Raiiman composes 5 original ringtones exclusively for AirTel subscribers

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. r J - — -

Heralding a first-of-its-kind service in India, AirTel customers can download original ring tones composed by the Mozart of the East, A. R. Rahman, exclusively available to all AirTel customers.

This is the first time that a world renowned music composer has composed original ring tones for any mobile operator anywhere in India and perhaps even the world. These ring tones attempt to bring to life the brand promise - Live... Every Moment-and are in line with our strategic effort to build an AirTel community.

Sunil Mittal is "Businessman of tiie Year 2 0 0 2 " I

Tlie Business India Group named Sunil Mittal "Businessman of the Year 2002." The prestigious award was presented by Mr. L. K. Advani, Hon'ble Deputy Prime Minister of India, at a glittering ceremony in Delhi on I4th December, 2002. Recognised as 'the man who got India talking,' Sunil was felicitated in the presence of the captains of industries, and many luminaries from the spheres of art, culture, politics, medicine and various other fields.

On receiving the award, Sunil said, "This is one award which every businessman aspires to be a recipient of. I am therefore extremely grateful

for the honour bestowed on me. "

Business India T H E M A G J H | | I £ O F T H E C O R P O R ^ ' i l D

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Dataquest IT Man of the Year 2002

A panel of highly distinguished judges comprising eminent achievers in their respective fields, like IBM India President -Abraham Thomas, NASSCOM President - Mr. Kiran Karnik and Microsoft India President - Mr. Rajiv Nair, named Sunil Mittal "Dataquest IT Man of the Year 2002."

The Dataquest Award was presented by the Hon'ble Union Minister for Parliamentary Affairs, Communications & Information Technology, Mr. Pramod Mahajan, on 20th December, 2002, at a function attended by the top 300 CEOs of the Indian Infotech and communications industries.

The prestigious award was presented to Mr. Pramod Mahajan last year. In the past, legends like Mr. Narayana Murthy of Infosys, Mr. Azim Premji of Wipro and the late Mr Dewang Mehta who founded NASSCOM (and nurtured it into a beacon for the Indian software service industry), have received the award.

The World HRD Congress names Sunil Mittal 'CEO of the Year'

Sunil Mittal has been credited for his business acumen and vision by the World HRD Congress. Mr. K. V. Kamath, Chairman & Managing Director, ICICI, presented the award and a citation at a function in Mumbai, in January 2003. Upon receiving the CEO of the Year award, Sunil said, "People are the assets ofan organisation. Respect for people and valuing their growth is key to business success. "

He emphasised the importance of building right partnerships and speed to market for business excellence.

News from China

Sunil Mittal addresses global CEOs

SunilMiml was a Featured Speaker at the Sixth Annual CEO Forum on Rethinking the 21st Century Corporation : Balancing Turbulence, Power and Responsibility at the Grand Hyatt, Beijing, China, held in October 2002.

Sunil Mittal shares a light moment with His Excellency Zhu Rongji, Premier of the People's Republic of China.

Sunil Mittal with the Right Hon hie John Major, former Prime Minister of Great Britain & Northern Ireland, a Keynote Speaker at the Forum.

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LOng-ciist

IndiaOnc

merged into one company Bliaiti Infotel Ltd.

Bharti Infotel Ltd. has been created to provide world class, cutting-edge solutions to its customers, with a focus on the high potential business segment. This new company will provide a single point contact to all high-data potential business customers.

This takes forward Bharti's business strategy and corporate philosophy that was unveiled in September 2001. Bharti Telenet Limited, Bharti Telesonic Limited dindi Bharti Broadband Networks Limited v^tK merged to form the new company - Bharti Infotel Ltd. — which will be a 100% subsidiary of Bharti Tele-Ventures.

t#uchtel

The Bharti Cricket Masters

The Bharti Cricket Masters Tournament, 2 0 0 2 - 2 0 0 3 , took place from 16th to 19th January, 2003, where 23 teams f r o m a l l t h e r e g i o n s participated enthusiastically. While the initial matches were played in Mumbai, Hyderabad and New Delhi, the Final was keenly contested in New Delhi.

The Bharti Healthcare team won the tournament... keep up the spirit!

The Bharti Cellular, North Region (Delhi) team was the runner-up... a close finish:

Leadership through Technology and Innovation

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Information Technology (IT) at Bharti has begun its transformation to not only be an enabler, but also a driver of the business, by focusing on leadership through technology and

•JRD lUlilONA' 1 - I C O N I HKENCE

mnovation.

The IT Community of Practice (COP) was launched with its first pan-India meet in November 2002, in Delhi, with IT heads from AirTel, Infotel, Infotrac and Telesoft working together to drive synergy around common processes, architectures and technology platforms. The truck symbolises the drive towards the creation of a common scalable platform for Bharti's systems' capabilities, as IT transforms from a technology-centric to a customer-centric orgasnisation.

Following this event on 7th & 8th November, 2002, Bharti's IT leadership was further strengthened by hosting the 3rd regional Telco CIO Conference which was held in India for the first time. The CIOs from various organisations, including SingTel (Singapore), Optus (Australia), Globe (Philippines), AIS (Thailand), NCIC (Taiwan) and of course Bharti, assembled to share best practices and learnings across the companies. The event also hosted several panels on technology trends and benchmarks by leading IT companies, including IBM, Oracle, CSG, HP and Citrix.

These events reinforce Bharti's commitments to work with global partners to build a world-class IT function.

Dr. Jai Menon addressing the audience at the IT COP meet

t^uchtel builds partnerships in Bangalore

The First Partnership Conference was held at the Golden Palms Resort & Spa in Bangalore for all Touchtel regions in India.

Participants of the cultural show... ringing in a world of joy to people across Inda

Rajan Mittal, Badri AgarwaL Hemant Sachdev, K. Krishnan, Rohtash Mai P. Swarninathan, Rajiv Kohli & Prem Pradeep address the Parttiership Conference held in Bangalore on II & 12 November, 2002

t#uchtel touches 3 0 0 , 0 0 0 lives! 7

Touchtel, India's first and largest private fixed-line telephone service, attained the 3 l l lakh subscriber mark. It crossed the 1 lakh subscriber mark in the new circles of Haryana, Delhi, Tamil Nadu and Karnataka circles, within

• ' t & ^ U ' six months of launch.

' J M ^ ^ ^ . Touchtel also launched Zipnet, a Broadband DSL solution, within 6 months

•f^^^^BW! of commencement of services. It offers a complete

range of last-mile access and hi-end broadband solutions, to corporates and SMEs.

Bharti's Human Resource endeavours The second round of Career Development and Planning Workshops for Vice Presidents and General Managers, conducted during October and November 2002, saw 78 participants from all the group companies. The workshops were facilitated by assessors from Saville and Holdsworth Ltd. UK (SHL), along with Bharti's internal assessors, trained and certified by SHL. Development plans will be formulated, based on feedback received on strengths and areas of development.

Bharti enters Net Telephony Mart

Bharti Broadband launched its internet services across India, under the brand name, Mantra Powertalk. Bharti has partnered with the US-based communications company - Net2Phone - to offer net telephony services, challenging competitors like Mahanagar Telephone Nigam Limited, Bharat

Sanchar Nigam Limited, Data Access, Sify and HCL Infinet.

Bharti inks pact with a Russian company

An International Long Distance (ILD) agreement was entered into between Bharti Telesonic and Zvezda, a Russian public corporation, to initially offer ISD services. Future plans include offering video conferencing, data transmission, besides others.

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Our Top Team gets together

Sitting (L to R ) : JaiMenon, Rajan Mittal, Akhil Gupta, AnilNayar, Rakesh Mittal, SunilMittal, Tina Uneken, AshokJuneja, Sanjay Kapoor, SunilK. Goyal, PallapiAgarwal Standing l s t r o w ( L t o R ) ; Viresh Dayal, K. L.Jain, Savjit Dhillon, R Swaminathan, Rajinder Sharma, S. Venkatraman, Narender Gupta, Badri Agarwal, Deepak Gulati, InderBajaj Standing 2 n d row (L to R ) : Ramesh Kamath, Manoj Kohli, T. R. Dua, Rohtash Mai, VinodSud, R H. Rao, VinodSawhny, Elango Thamhiah, Hemant Saehdev, K. Srinivas Standing 3rd row (L to R ) : Jagdish Kini, Jagdeep Khandpur, Atuljhamh, Rrahhat Pani, Rajiv Kohli, K, Krishnan, N. Arjun, Prem Pradeep, Don Price

/ Exceptional Contributors

To recognise and value exemplary contributions, 204 employees across the Bharti Group have been identified through the performance management system for the year 2001-02. They were presented with an exclusive gold Cross Pen with the Bharti logo and a letter of recognition from Sunil Mittal.

Name

E l Amitabh Prasad

^ Bhaskar Chakraborty

Chander Mohan Sharma

Hcmant Sachdev

lagdeep Khandpur

Narender Gupta

I'ankaj Sarna

Radhika Krishna

Rajiv Sawhney

Ravi Kaushal

Sonai Kapasi

Sunil K. Goyal

Vishal Verma

Amit Dutta

Amit Kumar Kapoor

Honey Madaan

[ai Thomas

M. P. Deepu

Rajiv Arora

Ramakant Gupta

Savita Joshi

Shahab Rizvi

Shcfah Chopra

Smita Mani

Sunil Kumar Dhar

Vinny Puri

Walter David

Ashwani Shukla

Randeep Sekhon

Raman Prakash

Arijit Mitra

Bhaskar Banerjee

Duane A. Bayliss

Farida Aziz

P. V. Mukundan

Rajib Chakraborty

Santosh Singh

Somdev Sen

Subrata Mandal

Suman Kar Ckipta

Ranganathan M.

V. Kumar

Venkatesh Aithal

Samarth Bakhru

K. Kumar

Shubhasish Goswami

Sravan Kumar T

Sudheer Velatt

J . Sugumaran

Avinash Chaturvedi

C^handrasekaran M.

Major T. T. Thomas

Nageshwar Rcddy

Ravi Prasada Rao P

Sai Subramanyam B. V. S.

Sailesh Narayan

Srcenu K.

Anita Lopez

CIctus A. P

Dexter Daniel

Michael Benson

Sanjeev Kumar Saxena

Sundar Malagi

Vinston Samuel J .

Unit

Corporate Office

Corporate Office

C^orporate OtFice

Corporate Office

Corporate OfFice

Corporate OfFice

Corporate Offke

Corporate Office

Corporate Office

Corporate Office

Corporate Office

Corporate Office

Corporate Office

Bharti Cellular, Delhi

Bharti Cellular. Delhi




Bharti Cellular, l^clhi







Bharti Cellular, IX-lhi


Bharti Cellular, Northern Region



Bharti Mobitel, Kolkata


Bharti Mobitel. Kolkata








Bharti Mobinet, South



Bharti Cellular, Western Region

Mobility Corp. Office - I T

Mobility Corp. Office - I T

Mobility C^orp. Office - IT

Mobility Corp. Office - IT

Mobility President's Officc

Bharti Mobile, Andhra Pradesh








Bharti Mobile, Karnataka




Bharti iMobilc, Karnataka



Name

Kanchan Chehal

I^lit Kr. Yerpudc Mceta Kalra Sanjay Kumar Verma Shyam Prabhakar Mardikar

Sriram T V. Vijay Saran

Amish Dave G. Vaidyanathan

Manoj C. K. Naveen Raj Shariq Mohammad

Vishwanthan Iyer A. Prakash

Amit Bera Ash ok Nair Chandramohan

G. Guru raj G. Monicka Raj G. Subramanian Gopikrishnan P.

Harsha Murthy

Jose Thankamony M . J . Joshi Madan Mohan Rao

P Elangovan Partha Roy

Parthasarathy M. Prem Kumar R. M. Pillai

R. R. Doss Raman Kumar Ramanan Ranganathan

Rangamanan Shankaranarayanan Sivakumar

Vinayagam Vivekanandan Yogesh

A jay C-hugh

Amit Mathur Davinder Singh K. Sukumar

Kapil Mehta Mohan Lai Sharma

Pooja Jetley Pramod Singh Bisht Rajnish Verma

Samin Ri^vi Shravan Kumar Govil

Sona Baid Subash Jagri Sumcct Goel Sumit Mohan Saxena

Vikas Gujral Vinay Raina

Ajay Mahajan

Ajay Walia Aman l.al

Babu Lai Soni Chanderkant Sharma Daman Malhotra

Gurmeet Singh Sandhu Jagdeep S. Sethi Kanial Kapoor

M. Amin Akhtar Khan Nagarmal Bhutra Pawan Duggal Rahul Khanna

Ranjeet Kumar

Unit

Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti 'Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet, Bharti Telenet Bharti Telenet

President's Off. President's OfF.

, President's OfF. . President's Off. . President's Off. , President's O f f , President's O f f , Karnataka , Karnataka , Karnataka , Karnataka , Karnataka , Karnataka , Tamil Nadu , 'Tamil Nadu , Tamil Nadu , Tamil Nadu , Tamil Nadu , Tamil Nadu , 'Tamil Nadu , Tamil Nadu Tamil Nadu Tamil Nadu funil Nadu Tamil Nadu Tamil Nadu Tamil Nadu Tamil Nadu Tamil Nadu Tamil Nadu Tamil Nadu

Tamil Nadu Tamil Nadu Tamil Nadu Tamil Nadu Tamil Nadu 'lamil Nadu Tamil Nadu Tamil Nadu Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Delhi Basic Haryana Haryana Haryana Haryana Haryana Haryana Haryana Haryana Haryana Haryana Haryana Haryana Haryana Haryana

Name

Ravindra Singh Chinwan Samit Mishra Sanjay Shrivastava Sanjeev C'habbra Vijay Singh Mehta Vikas Khokha Vipul Upadhyay Vivek Bhutani Anil Rawat Aruna Pidikiti Ashish Kathuria Dipankar Mitra Dwarika Prasad Mohamed Athif" Narayanan R. Pawan Kaushal Rajesh V Rajiv Sharma Riivinder Bansal Sohan Singh Bisht Subhash Chandra Bose Sukanto Aich Sundeep Jain Venkateswaran M. R. Ajay Sarkar

Kamlesh P Vishwakarma N. Gambhir Nitin Khanwalkar Rajesh Agarwal Ramesh V. Panchal V. P Tripathi Vinod Shankar Sharma Ajay Kumar Agarwal Amit Koch a r Anil Kumar Upadhyay Anil Rai

Anupam Pandey Arun Chourey Ashish Jain

Ashok Pandey

Asis Patnaik Chctan CJangoli Deepak Sethi

Devendra Arora Devhuti Nandan Sharan Mishr;

Gauri Sankar Bhattacharjee Jagmohan Anand Khrist Kumar Paul

Mahendra K. C'houbey Manish Dixit

Manoj Girnikar Mohd Naseem Mansoori Nitin Joshi Prabhu Prasad [>ash Prateek Goel

Rahul Chabbra Rajesh Phadnis

Ramji Mishra Ramkrishna Dubey Ravi Goya! Ravi Jadav

Ritesh Kr. Mehta

Sanjay Bansal Sanjay Bhutani Sanjeev Kumar Yadav

Santosh Kr. Choubey Sunil Kr. Tiwari 'Tejinder Pal Singh Jaggi

Virendra Singh Yogesh Khandelwal

Unit

Bharti Telenet. Haryana Bharti Telenet, Haryana Bharti Telenet, Haryana Bharti "Telenet, Haryana Bharti Telenet, Haryana Bharti Telenet, Haryana Bharti Telenet, Haryana Bharti Telenet, Haryana Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Broadband Networks Bharti Telesonic, New Delhi Bharti "lelesonic, New Delhi Bharti Telesonic, New Delhi Bharti "Telesonic, New Delhi Bharti Telesonic, New Delhi Bharti Telesonic, New Delhi Bharti Telesonic, New Delhi Bharti Telesonic, New Delhi Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti 'Telenet, Madhya Pradesh Bharti 'Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet. Madhya Pradesh Bharti 'Telenet, Madhya Pradesh Bharti 'Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh Bharti 'Telenet, Madhya Pradesh Bharti Telenet, Madhya Pradesh

/ co^"

Strong Growth Bharti Tele-Ventures exhibited over 100% growth in revenues and achieved near breakeven in its unaudited results for the quarter ended 31 st December, 2002. The Revenue for the 9-month period was Rs. 2 ,043 crores - a year-on-year increase of 96%. EBITDA for the same period was Rs. 499 crores - a.year-on-year increase of 71%. The Revenue for the quarter was Rs. 847 crores - a year-on-year increase of 103% unAnst^nenna]. increase of 29%. ' The EBITDA for the quarter was Rs. 240 crores - a

sequential increase of 9 8 % and 3,year-on-year increase of93%. The Quarter-on-Quarter net loss reduced by 95% to near breakeven at just Rs. 7.1 crores.

These results illustrate the Company's transition from the level of losses in the last quarter to a near breakeven quarter.

Bharti has the Best HR Practices The World H R D Congress has named Bharti as the company with the most innovative H R Practices in the Telecom Sector. Jagdeep Khandpur and his team received accolades for the Values Week which was successfully implemented at the Corporate Office. He received the award on behalf of Bharti on the day when Sunil Mittal was recognised as C E O of the Year.

/ Hemant Sachdev is the Marketing

Professional of the Year 2002

Hemant Sachdev was deemed the "Marketing Professional of The Year" 2002, by the Indian Express group of publications, in collaboration with the Centre for Change Management & Indira Group of Institutes.

The award recognises strategic marketing planning skills and leadership and vision for building strong brands, and was presented to Hemant on 12th January, 2003.

AirTel Swings at Delhi

Magic Club The AirTel Magic Club, the first-ever Retail Club in the Indian Cellular Industry, was started for retailers' staff, families and kids in July, 2001.

Speak 2Ur Service Now a host of information is just one call away! Just dial 646, speak the name of the service and get latest updates on cricket, news, stocks and horoscopes. Remembering just one number makes it more convenient for customers.

Network Expansion

To make the Delhi Network truly world-class, AirTel has added 74 Sites, two BSCs and one MSC, and has experienced a 6 2 % increase in Radio Traffic since March 2002. As many as 37 more sites are to be added by March 2003. Micro Cells, Repeaters for improving basement coverage, an additional frequency Spectrum, a new TEMS Automatic system... all these and more have resulted in maintaining Call Drops to within 2%.

The AirTel W E B - Winter Event Blast Games, sports, intellectual quizzes, dancing, painting, poetry, theatrical competitions... these were the platforms where employees of Bharti Cellular, Delhi, brought their talents and teamworking abilities to the fore. Everybody embodied the theme : A Day in AirTel, and at the Grand Finale the CIG Team bagged the W E B Departmental Trophy.

Learn the AirTel way The Learning Centre displayed a Learning Tree from

Christmas to New Year's, where all the e-learning courses offered were shown on its branches. Employees picked a course and if it had a special icon, he / she received a gift on the spot, which promoted self-learning and self-nomination.

[email protected] This is the link to an On-line Newsletter focusing on News, Views, Updates and Articles about the Bharti group. Now everyone can be up to date on all the latest developments across all the Bharti group companies.

AirTel Chennai Marches Ahead

An Employee Communication Forum was held at Chennai in December 2002, where ideas and plans for achieving the objectives of the forthcoming quarter were shared and exchanged. The AirTel Chennai team has started a project titled March Ahead and Rule Chennai by March 2003 to achieve these objectives.

p. H. Rao seen addressing employees at the Employee Communication Forum (ECF), the culminating event of the "Values Month " which was celebrated in December at Chennai

mailto:[email protected]

Bharti Infotrac on the upswing

The domestic operations of Bharti Infotrac began in October 2002, with a first initiative for Bharti Telesonic in Delhi. In November 2002, the Company launched the AirTel Magic (pre-paid) operations for Bharti Cellular, Delhi, by handling 5 0 % of the total call load, while the other 5 0 % was outsourced. Bharti Infotrac is now handling the entire call load, since January 2003.

Bharti Telesoft acquires a global sheen Bharti Telesoft flexes its mobile-tech muscle - Bharti has acquired Bangalore-based telecom software company, Cellcloud Technologies, whose clientele includes Hutchison, Idea, Nokia and AirTel. Cellcloud has been merged with Bharti Telesoft, where Bharti holds a majority stake in the combined entity. The Company now has a wider portfolio of products across

nine

telesoft Bharti Telesoft Int Pvt. Ltd

categories, including roaming, messaging, pre-paid, VoIP and customer care.

The Company has now been renamed as Bharti Telesoft Intl. Pvt. Ltd.

Quality Milestone - Bharti Telesoft Intl. Pvt. Ltd. recently achieved the Level 3 certification of the coveted SW-CMM software quality assurance model. Dr. Rajiv Nag, the Lead Assessor from CyberQ, praised the organisation for its strong Focus on Customer Satisfaction and Commitment to Quality at all levels.

Missed Call Alert product bags 2 more customers in Uganda and Sri Lanka. The product enables detection of missed calls when a phone is off or out of range or is busy or doesn't answer. The subscriber is then informed of the caller's number and call time via SMS.

11

AirTel Kolkata is 1 AirTel Kolkata celebrated its 1st Anniversary with all employees and their families in December 2002, at IbizM, the club. In the picture are Deepak Culati with Debolina Dutta Dey (oldest employee, left) and Adesh Pandey (newest employee till December 22nd, right).

Telecom Seychelles : a responsible corporate citizen

Spiderman, the movie was sponsored by the Company, with proceeds going to the Sisters of Charity (Mother Teresa's charity organisation in Seychelles).

Telecom Seychelles will also be assisting Rotary Seychelles with their AIDS and Polio prevention programmes.

A partnership with Nature Seychelles, a local non-profit organisation greatly involved in the conservation of rare species and natural heritage in the Seychelles, is how the Company contributes to the local environment.

Other community efforts include the AirTel Golf Challenge, the AirTel Cricket Championship and the AirTel Karting Super Finals.

3rd Manufacturing Conclave T\\e 3rd Manufacturing Conclave, chaired by Rakesh Mittal, was held at Kasauli in December 2002, where the senior management teams of Bharti Teletech, Bharti Healthcare and the Corporate office, reviewed performance and discussed strategies.

3rd Manufacturing Conclave

Leadership Development The Top Management teams of Bharti Teletech and Bharti Healthcare participated in a Leadership Development Programme in November 2002, at Jim Corbett Park and Nainital, where simulated outdoor activities like raft building, river rafting, trekking, etc., were followed by intensive debriefing sessions to understand complex behavioural and leadership issues.

Hungama in Haryana Profitable within 11 months of launch Following its positive EBITDA in a record 7 months of operations, Bharti Telenet, Haryana, generated cash profits within a record 11 months of operations, the fastest for any Telecom Service provider in India.

The Bharti Telenet Diwali Mela In October 2002, Bharti Telenet (BTNL), Haryana celebrated Diwali in style at a Grand Mela, attended by 850 people from various Bharti Units. Games, food, dance, fireworks and a lucky draw brought out the festive spirit in the Touchtel Haryana family.

Esteeming Oneself "Deep within man, dwell those slumbering powers; powers that would astonish him, that he never dreamed of possessing; forces that would revolutionise his life if aroused and put into action. "

The above quote inspired a 3-day Self-Esteem Workshop for all BTNL Managers and above, to catalyse internal transformation, by exposing participants to their unlimited potential through several kinesiology and guided imagery techniques.

Bharti Healthcare in focus

2 Decades of Success!- Bharti Healthcare celebrated its Annual Day and 20 Years of Incorporation in December 2002, where Sunil Mittal, Rakesh Mittal, K. L. Jain, G. K. Agarwal, Rajiv Chaudhri, R. Ramesh and Pawan Kapoor, besides others, were honoured guests. The activities included Cultural programmes, On-the-Spot Painting and Sports competitions for employees' children.

Bharti Healthcare's 2nd Strategic Workshop held in Gurgaon in October 2002, was attended by the Top Brass and Managers from all regions. The topics covered included the Company's and Departments' Performance, revisiting the Vision/Mission, Business Plan, Business Environment, Challenges & Opportunities, etc. 17 Project Teams were earmarked to improve identified areas.

C H H H T I O N S Joining in the Annual Day celebrations

13

Keeping Bharti Teletech on track

The Final Countdown -Inspired by Pawan Kapur's leadership, Team Beetel initiated a host of customer-oriented activities, including very close interactions with trade partners. In November 2002, Regional Distributor Meets were organised, with the theme Final Countdown, for the North, South and West regions at Mussorie, Cochin and Mumbai, respectively.

Recognising Vendors - The Annual Value Partners' Recognition Function was held in Sariska Palace, Alwar (Rajasthan). Rakesh Mittal addressed over 100 Vendors and recognised their excellent performances with awards and certificates.

Regional Distributor Meet • Bharti Systel, Ludhiana, recently achieved the highest productivity of telephones per person per day in December 2002, by breaking its own previous record.

• Bharti Teletech and Goa Telecommunication & Systems Ltd., together dispatched the highest ever 2,00,075 phones in November 2002.

• Bharti Teletech's highest ever sale of 450,000 pieces in a month was achieved during November 2002.

• Goa Telecommunication & Systems Ltd. achieved its highest ever productivity of telephones per person per day, surpassing its earlier record.

celebrated its Annual Day on 21st December, 2002.

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Health & Dental Check-up Camp

Better Health - A free Health & Dental Check up Camp for employees was inaugurated by Ramani Kumar, Vice President -Research & Development, where around 85 employees availed of the benefit.

1 1 Annual Day function, highlighted by a

puja ceremony.

Annual Day — Bharti Teletechs Gurgaon Unit

Enabling Success Kiran Herekar, recipient of the Bharti Scholarship from 1998 to 2002, has made a successful beginning to his career after finishing his studies with an aggregate of 61.4%. He now works for Goa Telecommunication & Systems Ltd. as an Apprentice Engineer.

Bharti Foundation gives hope to thousands

Enhancing Scholastic Excellence - Bharti Foundation donated Rs.5 lacs to the Institution of Electronics & Telecommunication Engineers for the creation of a Bharti Library in their up-coming Centre of Excellence at Karakardoma, Delhi, as part of their Golden Jubilee celebrations.

Promoting Creativity - Bharti contributed towards the Kalakar Trust for a special school — Kalakar Vikas School — that emphasises creativity and teaches traditional trades of artists.

/

Let's Value Ourselves

Having grown into a pan-India service provider spanning the entire spectrum ofTelecom services, we needed to propagate the spirit of "one force - one company. " Hence, we needed to institutionalise the Bharti Values and ensure that these were uniformly understood and practised across the group.

Institutionalisation of Bharti Values at the Corporate Office was driven by seven "Cross Functional Task Forces" through "Value Visualisation" and the "Value Engagement" route.

"Value Visualisation" was achieved through a variety of imaginative ways like value posters, presentations, e-mails, skits, movie clips, value tags, contests, games and many other activities. The activities surrounding the Values Visualisation Process were exciting, full of surprises and humour. As voiced by the employees, they couldn't wait to get to the office in the morning to find out what the value day was going to bring to "us."

"Value Engagement" was done through "value weeks" where each employee was expected to engage with the value and demonstrate actions / behaviour consistent with each value. The behaviours were spotted through employee polls, wherein the winning employee/s were rewarded and recognised.

To wind up, all the employees formed a human chain of lights and pledged to keep the value flame burning.

„„l„ VAl.UlNd PEOPLE A ivirtol" Ihi.' IIU Initiiilivo team I lake Ihis opixtrliinily lo sliaiv my klca of how Ilhani values pei>|>lcAV hen I jninwl Dliani. I ex|xi;l«J. lo be wetwmeti UN a iiiemlKT v Iiom,- wme alter a vucaiiiiiilaiKl iiol as a new joineet l o my siiriirise & satislaelion it was the same as espeetetl I ' lstple knew me Ivlitre 1 eiiulO walk (k>wn ami mtrsHliiee myseM lenurtesy the IIK mail which imrnduceil me uie\eryh<nly). I'estplc eitnid reeogni/e me iLsSinutna & mil as sinnehiHly w liose iust jinnect. I urthertit this. I was s;meti.>netl lea\e mmieili.iiely withm a short nl jnmins: lo atlettU anil eelebrate m\ sfster's mamaite ( w hieh mmlentally tails t day when tliis artiele wonid lis' pull

iIK-V lU day iis llic

1 or mc v iiluing |Ki»plv in not show ing grcai ti>iK'cms bui showing it in terms of siiKill liiilc gestures which go lo show ilui vou inaiter /t you are taken caa- of at the right lime. I hope we all eoiilintK- to be valuetl M llhariiasweareium. Simona

The Wooden Bowl A frail old man went to live with his son, daughter-in-law, and four-year old grandson. The old man's hands trembled, his eyesight was blurred, and his step faltered.

The family ate together at the table. But the elderly grandfather's shaky hands and failing sight made eating difficult. Peas rolled off his spoon onto the floor. When he grasped the glass, milk spilled on the tablecloth.

The son and daughter-in-law became irritated with the mess. "We must do something about

father,"siLid the son. "I've had enough of his spilled milk, noisy eating, andfood on the floor. "

So the husband and wife set a small table in the corner. There,

Grandfather ate alone while the rest of the family enjoyed dinner. Since Grandfather had broken a dish or two, his food was served in a wooden bowl. When the family glanced in Grandfather's direction, sometime he had a tear in his eye as he sat alone. Still, the only words the couple had for him were sharp admonitions when he dropped a fork or spilled food.

The four-year-old watched it all in silence. One evening before supper, the father noticed his son playing with wood scraps on the floor. He asked the child sweetly, "What are you making?" ]ust as sweetly, the boy responded, "Oh, I am making a little bowl for you and Mama to eat your food in when I grow up. "The four-year-old smiled and went back to work.

The words so struck the parents that they were speechless. Then tears started to stream down their cheeks. Though no word was spoken, both knew what must be done. That evening the husband took Grandfather's hand and gently led him back to the family table. For the remainder of his days he ate every meal with the family. And for some reason, neither husband nor wife seemed to care any longer when a fork was dropped, milk spilled, or the tablecloth soiled.

On a positive note, I've learned that, no matter what happens and how bad it seems today, life does go on, and it will be better tomorrow.

I've learned that, regardless of your relationship with your parents, you'll miss them when they're gone from your life.

I've learned that making a living is not the same thing as making a life.

I've learned that life sometimes gives you a second chance.

I've learned that if you pursue happiness, it will elude you. But, if you focus on your family, your friends, the needs of others, your work and doing the very best you can, happiness will find you.

I've learned that whenever I decide something with an open heart, I usually make the right decision.

I've learned that every day, you should reach out and touch someone. People love that human touch — holding hands, a warm hug, or just a friendly pat on the back.

I've learned that I still have a lot to learn.

The Seven Wonders of the World!

A group of students studied the seven wonders of the world. At the end of that section, the students were asked to list what they considered to be the seven wonders of the world. Though there was some disagreement, the following got the most votes:

1. Egypt's Great Pyramids 2. Taj Mahal 3. Grand Canyon 4. Panama Canal 5. Empire State Building 6. St. Peter's Basilica 7. Great Wall of China.

While gathering the votes, the teacher noted that one student, a quiet girl, hadn't turned in her paper yet. So she asked the girl if she was having trouble with her list. The quiet girl replied, "Yes, a little. I couldn't quite make up my mind because there were so many." The teacher said, "Well, tell us what you have, and maybe we can help you decide."

The girl hesitated, then read, "I think the seven wonders of the world are :

1. to touch

3. to see 15

4. to hear."

She hesitated a litde, and then said

"5. to run

6. to laugh

7. and to love.

It is far too easy for us to look at the exploits of man and refer to them as "wonders" while we overlook all God has done, regarding them as merely "ordinary." May you be reminded every moment of those things which are truly wondrous. Work like you don't need the money. Love like you've never been hurt. Dance like no one's watching.

Manoj Kohli joins the Bharti team as Joint President - Mobility Leaders Group

Manoj Kohli joined Bharti in October 2002 as Joint President -Mobihty Leaders Group, handling operations in West and East India. An alumni of Delhi University, where he completed his Bachelors in Commerce & Law and Masters in Business Administration, Manoj also attended the Executive Business Programme at the Michigan Business School, USA. Having started his career in 1979 with D C M Ltd., from Head-HR, he rose to Vice President, Air-conditioning & Refrigeration business. Next, at AlliedSignal, a US Fortune 50 company, he was Executive Director, handling operations in India for 2 years. He successfully led Escotel for over 5 years as Executive Director & Chief Executive Officer, and has since moved to Bharti. Manoj and his wife Disha have two daughters, Misha (14) and Tania (10).

Deepak Jolly joins Bharti as Director, Corporate Communications Deepak Jolly is Bharti Tele-Ventures' new Director, Corporate Communications. He will look after corporate communications, media-interface and relationship management for the group. He brings with him 19 years of experience in the Fast Moving Consumer Goods (FMCG) and Service industries, and has worked in various senior management positions in Corporate Affairs, Sales and Operations.

Prior to joining Bharti, Deepak was Director, Corporate Communications in Godfrey Phillips India Ltd., and was a member of the company's^executive committee. Earlier, he was Executive Vice President, Corporate Communications, with Pepsi for over 7 years. In 1988, he joined Hindustan Lever Ltd. and worked for 7 years in management positions in Sales, Corporate Affairs and Corporate Communications.

Sanjay Nandrajog is CEO, Bharti Cellular, Delhi 8. Uttar Pradesh (West) circles

Sanjay Nandrajog has been appointed as CEO, Bharti Cellular, Delhi and UP (West) circles, bringing with him 16 years of experience in the Fast Moving Consumer Goods and Consumer Durable industries.

An alumni of The Indian Institute of Management, Kolkata, and The Indian Institute of Technology, Delhi, Sanjay was the head of Western India operations of Pepsi as its Market Unit Director. Sanjay will be responsible for all the strategic and business initiatives for the two circles. He began his career with ICI India and spent the next 8 years with ICI paints and ICI fertilisers, before joining Lakme as Branch Manager (East) in December 1993. He joined Pepsi in 1994 as Head of Sales and after an 8-year stint moved to Bharti.

Address your contributions, thoughts, articles, suggestions, write-ups, etc., to: Anupama Khanna / Mohan Rao at the Corporate Office, Bharti Enterprises, Qutab Ambience, at Qutab Minar, Mehrauli Road, New Delhi - 110 030.

Bharti Today is designed and published for Bharti Enterprises by United Advertising, V-29/17 , DLF City, Phase-Ill, Gurgaon - 122 002. E-mail: [email protected] [email protected]



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