Training and Consulting Course Schedule September 2008

Training and ConsultingCourse Schedule September 2008 – February 2009

www.festo-didactic.co.uk

Open Course Schedule September 2008 – February 2009

For the latest schedule visit www.festo-didactic.co.uk/training * Course fully booked

Topic area and course title in the months ... Cost Sep Oct Nov Dec Jan Feb

Technology

Introduction to pneumatics £825 29…1 1…3 2…4

Design & maintenance of pneumatic systems £825 11…13*

Introduction to electro pneumatics £825 1…3 24…26 23…25

Mechatronics level 1 £875 15…17 8…10

Mechatronics level 2 £875 17…19

Introduction to hydraulics £925 1…3 24…26 9…11

Hydraulics control systems £925 23…25

Introduction to PLCs £875 8…10 12…14

Introduction to FluidSIM pneumatics £600 5

Introduction to proportional hydraulics £925 8…10

ControlLogix PLC basic maintenance & troubleshooting £950 29…3 20…24 1…5 19…23

Siemens S7-300/400 basic maintenance & troubleshooting £970 15…19 3…7 19…23

Siemens S7-300/400 PLC programming £995 1…5 1…5

Siemens S5 basic maintenance & troubleshooting £970 6…10 15…19 26…30

Siemens S5 intermediate maintenance & troubleshooting £995 17…21

Allen Bradley SLC 500 basic maintenance & troubleshooting £920 8…12 10…14 26…30

Allen Bradley PLC-5 basic maintenance & troubleshooting £920 22...26 24…28 12…16

Allen Bradley ControlLogix PLC basic maintenance& troubleshooting £950 29...3 20...24 1…5 19…23

Mitsubishi FX, A & Q series fundamentals & troubleshooting £880 8…12 10…14 19…23

Electrical health & safety resetting trips and overloads £265 29 17 16 20

Industrial electrics & control fundamentals part 1 £950 15...19 20…24 24…28 26…30 23…27

16th to 17th wiring regs. update C&G 2382-20 £280for people who passed their 2381 exam after June 2001 inc exam fees 4, 18 2, 9, 30 6, 27 2217th edition wiring regulations full course 1…3for people with no wiring regs. qualifications or those who £560 15…17 6…8 3…5passed their 2381 exam before June 2001 inc exam fees 29…1 27…29 24…26 8…10Organisation

Effective project management £1,700 7…9

Synchro game – an introduction to lean production principles& practice £500 22…24* 26…28

People

Oh Norman – consultative sales skills in manufacturing& engineering industries £975 9…10 10…11 25…26Service Ambassador – communication skills forservice engineers £650 9…10 19…20 27…28Service Ambassador – advanced communication skillsfor service engineers £650 25…26The Embedded Coach – fundamental coachingskills for managers £750 21…22 10…11Presentation skills £1,540 18…20

Don’t Just Feed Me Chicken! – coaching principles to engage,enable and empower employees £250 16* 14Effective appraisal skills £550 11…12*Pack performance – leadership lessons in teamworking £250 11* 14

1

Technology 9

Traning Needs Assessment 11

Post Course Clinics 13

Pneumatics 15

Mechatronics 18

Hydraulics 20

PLC’s 23

Electrical 27

Design Tools 32

Organisation 33

Project Management 35

Production 36

People 39

Service Skills 41

Team Work 43

Sales Skills 46

Presentation Skills 48

Coaching Skills 49

Management Skills 51

Registration form 54

General booking conditions 55

Contents

2

The Festo Competence Model

The perfect interplay of three

main factors is essential in order

to successfully put knowledge

into practice at a company:

people, technology and

organisation. These factors lay

the foundations for top

performance and financial

success. The Festo Competence

Model combines social,

logistical and technical skills to

form a success-oriented model

for initial and further training.

Planning for Success

Supporting excellence in UK

manufacturing industry

Manufacturing knowledge

Festo is a global engineering

and manufacturing company as

well as a training and consulting

organisation. We operate within

the same economic sector as

our clients and have experience

of the challenges and

opportunities that exist giving

us a level of understanding not

normally available through

training & consulting

companies.

Enabling clients

Our aim is to enable clients to

move from ‘help’ to ‘self help’.

We seek to involve the client as

much as possible, so they are

enabled to repeat or multiply

the positive impact of our

involvement without relying on

specialist external support.

Support in three dimensions

Festo Didactic offers a wide

scope of training services in:

• Technology:

helping clients develop the

technical capabilities of their

company and people resulting

in greater effectiveness and

innovation

• Organisation:

supporting the continuous

improvement of clients’ core

processes leading to improved

efficiency

• People:

assisting the development of

communication and

management skills, increasing

the capability and

commitment of clients’

greatest asset – their people

The Unique Value of Festo Training & Consulting

3

4

Sustainable Commitment to People and Technology

Festo

Global player in

Automation, Training and

Consulting

11,500 people worldwide are

working towards innovative

advances in the production of

capital and consumer goods.

This reflects Festo’s philosophy

of full partnership and close

proximity to more than 300,000

customers in over 200

industries, realised via 250

Festo locations and 56 national

Festo companies.

The focus of all activities is on

people and technology. From its

foundation, Festo has seen itself

as a strong partner and an

integral component of societies

and business worldwide.

5

Open courses for technology,

people and organisational

development

Our Open Course program

includes more than 2,900

courses in over 39 languages

and is attended by 42,000

participants worldwide.

Courses are typically run at

Festo locations or ‘In Company’

to provide clients with a greater

focus on the requirements of

their business, increased

flexibility and reduced

expenses.

Many customers take advantage

of our Training Needs

Assessment to identify skills

gaps prior to booking courses

as well as our Post Course Clinic

service which helps ensure

knowledge and skills are

applied in the workplace.

Open courses in the areas of:

– Technology & Applications

– Management Development

– Communications Skills

Development

– Team Development

– Process Development &

Re-Engineering

– Product Training

Open Courses

6

Courses, workshops,

best-practice events and

corporate strategy games

When a client’s or an

individual’s training needs

require either a series of

courses or adaptation of

standard course content, it is

common for us to design a

Structured Development

Program.

These programs may include

skills assessment, a variety of

learning opportunities and

methods and an element of

ongoing coaching.

They work towards developing

specific capabilities and may

take place over a number of

months or years.

Structured Development

Programs can include elements

from a wide range of

disciplines:

People

– Problem-solution processes

– Moderating teams

– Efficient communication

– Intercultural competence

– Management skills

Technology

– Pneumatics, hydraulics

– Manufacturing automation

– Control engineering

– PLC technology

– Robotics

– Sensors

Organisation

– Process optimisation

– Pull production

– Equipment efficiency and

setup optimisation

– Value-stream analysis

– Target engineering

– Customer centricity

Structured Development Programs

7

Customer Specific Projects are

designed to deliver against

defined business objectives

When a customer’s needs

extend beyond a training

program additional support is

required. Such customer

projects are focused on

delivering defined

improvements against agreed

business objectives and KPI’s.

Festo Didactic run projects using

a proven four step structured

approach based on the

principals of I-D-E-A (Identify,

Develop, Engage, Apply).

Using this approach we ensure

that: the process is effective,

the people are involved, the

client’s management is

‘enabled’ and the desired goals

are delivered.

Principles

– Usage of sturdy, tried-and-

tested processes

– Complete elimination of errors

and malfunctions

– Identification and resolution

of the true causes of problems

– Optimisation of all process

factors

– Close communication with

machine operators

– Cleanliness, order, discipline

and standardisation as the

basis for quality

Benefits and results

– Improvement in the

qualification of all employees

– Increase in machine efficiency

by up to 40%

– Reduction in errors and rejects

by up to 90%

– Reduction in unexpected

machine downtime

by up to 90%

– Practically no accidents

Format: workshop and project

in the company.

Customer Specific Projects

Customer Specific Projects are run using the I-D-E-A process ensuring the client is ‘enabled’ and business

results are achieved.

8

Notes

9

Triple skills

Experience

For over 40 years, we have

been providing support for

all development stages of

automation technology. Our

seminars use the latest

technology.

Close collaboration with our

parent company ensures access

to the latest machines and

systems, while our trainers

have first-hand expertise.

Innovation

We place tough demands on

our training. At our seminars,

you will notice the difference

compared to other training

providers. We provide new

answers to long-standing

questions that help you to

make decisive steps in your

company plans.

Vision

Our trainers are active in their

trade, and know the areas of

work of your participants. This

knowledge extends beyond

purely technical requirements

to questions concerning topics

such as Just in time, TPM and

Kanban.

Technology

10 Booking: call 01604 667584 or www.festo-didactic.co.uk

Range Overview – Technology Courses

Festo Didactic offer a wide range

of technology related courses,

not all of which are included in

this catalogue or the current

schedule. Courses are available

in an open public format or can

be offered as in-company

courses when required. In

addition we can offer bespoke

customised training packages

tailored to your specific needs.

Course Order code Price

Introduction to Pneumatics P111 £825

Design, Assembly & Maintenance of Pneumatics P120 £825

Introduction to Electro-pneumatics EP211 £825

Introduction to Hydraulics H511 £925

Hydraulic Control Systems H521 £925

Introduction to Proportional Hydraulics PH711 £925

Introduction to PLCs E311 £875

Programming of PLCs E322 £875

Mechatronics level 1 M111 £875

Mechatronics level 2 M211 £875

Industrial Electrics & Control Fundamentals part 1 IEC1 £950

Industrial Electrics & Control Fundamentals part 2 IEC2 £950

Electrical Health & Safety Competency with isolation procedures

Training for Non- electrical Personnel H&S E1 £445

17th Edition Wiring Regulations BS7671:2008 full course IEE17-3 £560

16th to 17th Edition Wiring Regulations BS7671:2008 update IEE17-1 £280

Fluidsim Pneumatics – Circuit Design & Simulation FSP001 £600

Fluidsim Hydraulics – Circuit Design & Simulation FSH002 £600

Siemens, S5 Basic Maintenance & Troubleshooting PLC-S5B £970

Siemens, S5 Intermediate Maintenance &Troubleshooting PLC-S5I £995

Siemens, S7-300/400 Basic Maintenance & Troubleshooting PLC-S7B £970

Siemens, S7-300/400 Intermediate Maintenance & Troubleshooting PLC-S7I £995

Siemens, S7-300/400 Programming PLC-S7P £995

Allen Bradley, PLC-5 Basic Maintenance & Troubleshooting PLC-AB5B £920

Allen Bradley, SLC500 Basic Maintenance & Troubleshooting PLC-AB500B £920

Allen Bradley, SLC500 Intermediate Maintenance & Troubleshooting PLC-AB500I £950

Allen Bradley, ControlLogix Basic Maintenance & Troubleshooting PLC-ABCLB £950

Allen Bradley, ControlLogix Intermediate Maintenance &

Troubleshooting PLC-ABCLI £980

Mitsubisi FX, Q&A Series Maintenance & Troubleshooting PLC-M1+2 £860

11Booking: call 01604 667584 or www.festo-didactic.co.uk

Training Needs Assessment

Defining and planning

business oriented technology

training programs.

To ensure there is an

appropriate return on any

investment in training, it is

important that the content

matches the needs of those

attending. Identifying these

needs in relation to equipment,

processes and wider business

objectives is an essential step in

the development of an effective

training programme. Conducting

a training needs assessment will

gather all of the relevant

information to allow the process

to proceed.

The assessment process

This consultancy service

investigates and reports in 3 key

areas.

Technology:

Question papers relating to the

individual subjects being

assessed are used. These

papers provide feedback on the

levels of knowledge in 3 areas,

• Fundamental principles

• Components and symbols

• Drawings and documentation

Selected individuals are also

questioned about equipment

and technologies used in the

production environment.

Production process:

A guided tour of the production

line(s) is undertaken to gather

information about the

processes, equipment and

technologies in use. This detail

is vital to identify the current

knowledge gaps and establish

the level and scope of any

training plan. Applications

identified from the plant can

also be used in any subsequent

training.


Business:

A discussion with the

department manager is

arranged to establish the

training needs from a business

perspective. Are there specific

targets that are being sought,

which KPIs are to be measured,

are there defined standards to

be achieved? Any training plan

should reflect and complement

these business needs and

ensure that any training carried

out is working towards

achieving the stated business

goals.

Target group

Those who will be included in

any training program.

Department / Engineering

manager.

Outcomes

On completion of the

investigation of training needs,

a report is compiled and

reviewed with the customer.

The content includes:

• Detailed information on the

current level of knowledge of

those assessed, in relation to

the selected technology and

subject areas.

• An overview of the related

equipment and technologies

found in the production

environment.

• An analysis of the difference

in current knowledge and

technologies/equipment in

use.

• An outline of the potential

impact on defined business

objectives and KPIs.

Recommended actions that

would enable the client to

enhance the key business

objectives identified. This

document may then be used to

plan an integrated development

program that will have a direct

impact on business results.

Duration

This service is offered on the

basis of a daily fee for time

spent on the client’s site.

However, the fee covers not

only the on-site time but also

all travel costs and related

offsite consultancy to collate

findings and prepare the report.

The number of days required

will depend upon the size and

complexity of the environment,

and the number of personnel to

be individually assessed.

Reports are normally collated

and delivered to the client

within 10 working days of the

final on-site visit.

Ordering information

Training needs assessment –

12193074

Price £1200.00 per day


Post Course Clinics

Maximising return on

investment in technology

based training programs.

What is the first thing that

people do when they leave a

training course? They start to

forget what they have learned.

Even the very best training can

be rendered worthless if the

information put across during

the course is not retained.

Research suggests that as

much as 50% of the acquired

knowledge can be lost within a

few weeks of the training event

if there is no opportunity to

use it.

In order to get the best value

from any investment in training,

it is important that the skills and

knowledge learned during the

training are applied and

practiced in the workplace as

soon and as often as possible.

The Post Course Clinic is

designed to assist in the

transfer of skills and knowledge

into practice.

Clinic Structure

The clinic takes place at the

client’s site. It is important to be

as close as possible to the

working environment for which

the training had been planned.

Clinics follow a structured

approach to maximise the value

of the process for both

employee and employer.

Initial Consultation:

A meeting with the person who

organised the original training

provides initial feedback on the

course and attendees. It

provides an opportunity to

discuss reactions and feedback

from the course participants.

Certificate Presentations:

City & Guilds or other

certificates are presented as

appropriate. It is often forgotten

that it is not only the employer

who makes an investment in

training. The attendees invest

their own effort and time.

Recognition of such effort can

help enhance the learning

process for the individual

resulting in greater commitment

and motivation to fully utilise

the training experience.

Open Surgery:

Course participants are able to

visit the specialist trainer to

discuss any issues or difficulties

that may have arisen when

transferring the training to their

own working environment.

Using material from the training

the trainer provides specialist

coaching advice to assist

understanding in relation to the

client’s own applications.

14

House Calls:

The specialist trainer is available

to visit course attendees in their

workplace. This enables the

trainees to discuss and show

specific applications or

situations that continue to

provide a challenge. This ‘on the

job’ coaching provides a rich

source of learning as it focuses

on individual needs in the real

world

Health Check (optional):

During the contact with course

participants, the trainer will

introduce questions which form

part of a structured survey. This

will allow the opinions of the

training personnel, coaching

support and related operational

challenges to be collated in

order to assist the client in

determining the direction of

ongoing development programs

in alignment with business

objectives.

Follow up consultation:

A closing meeting with the

responsible manager will

confirm support provided,

discuss feedback received on

the day, pass on any

observations and make

recommendations, where

appropriate, on how the

development process may be

continued.

Target group

Generally, the clinic format is

most effective in situations

where 4 or more people from

the client have attended the

same training. Tailored coaching

services are available for

smaller groups or individuals.

Timescale

For a clinic to deliver full value it

is very important that it is

carried out within 5 weeks of

attending the related training

course.

Duration

Clinics are offered in either full

or half day format, depending

upon the number of individuals

to be supported and the needs

of the client. A program of

linked clinics can also be

arranged to provide longer term

coaching support if so required.

Outcomes

Clinics will:

• Provide feedback to the client

on the effectiveness of

training

• Assist in the implementation

of training processes and

procedures

• Build awareness of individual

attendees’ skills and

knowledge

• Identify and help address

personal support required to

transfer training into practice

• Accelerate and increase the

transfer of acquired

knowledge and skills in to

practice

• Guide the client on how best

to continue development

programs in support of

business goals

Ordering information

Post Course clinic:

• half day clinic – 12147690

• full day clinic – 12193073

• personal coaching day –

12147687

Price: £1100.00 per day


TechnologyPneumatics

Introduction to Pneumatics

P111

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed as a general introduction to the subject of pneumatics, the course aims to familiarise delegates

with the design, construction and operation of pneumatic components. This includes the interpretation of

circuit diagrams and symbols as well as the construction of control systems.

The course covers the use of compressed air for pneumatic control and as a signalling medium. A

complete overview is given, covering compressors, storage, dryers and distribution as well as the design,

construction and operation of a range of actuators, valves and ancillary equipment. The relevant ISO

symbols are introduced and included in the circuit diagrams.

Practical sessions give delegates the opportunity to put theory into practice. Working from the diagrams

they have produced, delegates have to select the correct components from a range of equipment and

build the circuits, making the necessary adjustments for pressure, flow and sequence.

A strong emphasis is placed on safety and appropriate working practices throughout the course,

especially during the practical sessions.

All personnel involved with the design, installation and maintenance of industrial pneumatic equipment

and basic control systems.

General engineering background.

• Advantages and disadvantages of air • SI units and conversions

• Theory of air and gas laws • Overview of compressors, dryers and

• The service unit distribution

• Single acting cylinders • ISO symbols

• Directional control valves • Direct and indirect control

• Valve port labelling • Circuit diagram layout

• Double acting cylinders • Logic valves including shuttle valves, two

• Component layout pressure valves

• Speed control including flow control valves, • Timing valves

quick exhaust valves

On completion of this course, participants will be able to:

1. Understand the units and measurement scales associated with compressed air systems

2. Recognise pneumatic symbols drawn to the relevant standards (ISO 1219)

3. Understand the functioning of standard pneumatic cylinders and valves

4. Read pneumatic circuit diagrams

5. Construct simple pneumatic controls

6. Understand safe practice

N.B. Course contents are only a guide and will be covered as far as time permits.

Courses take place over three days and are available in-house or at one of our national training centres.

Practical exercises are used throughout the whole course. Candidates will also use FluidSIM, a Festo

software package for the design and simulation of Fluid Power circuits.

Introduction to Pneumatics (P111) can also be delivered in a self-study format using FluidStudio. This

training software program is available on CD Rom or through Web Based Training.

To download a free demonstration of FluidStudio and FluidSIM visit www.festo.com/en/fluidsim

£825.00


Technology

P120

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed to familiarise delegates with the control methods used for more complex pneumatic circuits, the

course aims to improve design, fault finding and maintenance techniques and skills.

The course carries on from the 'Introduction to Pneumatics (P111)' course, continuing with the use of

pneumatic controls. It introduces more complex control circuits and requires previous knowledge of valve

operation, circuit symbols and reading diagrams.

Delegates design and construct multiple actuator circuits and investigate the various methods for

overcoming trapped signals. Circuit diagram layout and labelling is explored with emphasis on the need

for relevant documentation. Logical fault finding procedures are introduced using motion diagrams and

function charts as well as practical exercises.



All personnel involved with the design, installation and maintenance of industrial pneumatic equipment

and pneumatic control systems.

General engineering background and course 'Introduction to Pneumatics (P111)'.

• Review of symbols, circuit diagram layout

• Multiple actuator circuits

• Co-ordinated motion with more than one cylinder

• Sequence analysis

• Motion step diagrams

• Function chart

• Methods for overcoming trapped signals

• Two hand start control

• Logical approach to fault finding

• Fault diagnosis and remedy

• Pneumatic sequencer


1. Understand fundamentals and terminology of pneumatic control engineering

2. Read, interpret and construct motion diagrams and function charts

3. Adopt methods for overcoming trapped signals in pneumatic control circuits

4. Design and compare methods of sequence control

5. Follow logic fault-finding procedure

6. Label circuit diagrams and machines in methods suitable to assist maintenance



Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software

package for the design and simulation of fluid power circuits.

To download a free demonstration of FluidSIM visit www.festo.com/en/fluidsim

£825.00

Design, Assembly & Maintenance ofPneumatic Controls

Pneumatics


TechnologyPneumatics

Introduction to Electro-Pneumatics

EP211

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed as a general introduction to the function and operation of pneumatic and electrical equipment

used in simple Electro-Pneumatic controls, the course covers the design and practical construction of

such circuits.

The course deals with the control of pneumatic actuators using electrical sensing and switching devices.

Electrical principles are covered at a basic level, but some previous knowledge of pneumatic equipment is

required.

Both functions and operation of switches, relays, solenoid- operated valves and proximity sensors are

included and delegates put theory into practice with practical exercises. Working from pneumatic and

electrical circuit diagrams they have produced, delegates have to select the appropriate equipment and

build control circuits. A strong emphasis is placed on safety and appropriate working practices

throughout the course, especially during the practical sessions.

All personnel involved with the design, installation and maintenance of industrial Electro-Pneumatic

equipment and basic control systems.


• Overview of pneumatic symbols

• Electrical symbols

• Electrical contact specification

• Electrical logic connections

• Solenoid valves

• Open and closed loop control

• Relays

• Proximity sensors

• Pneumatic speed control

• Multi-cylinder control, sequential and conditional control

• Motion diagram

• Single – continuous cycle

• Time delay


1. Read and understand Electro-Pneumatic circuit diagrams

2. Design Electro-Pneumatic circuits

3. Understand fundamentals and terminology of Electro-Pneumatic control engineering

4. Understand the function and operation of a range of proximity sensors

5. Read, interpret and construct motion diagrams

6. Understand Pneumatic symbols

7. Understand Electro-Pneumatic symbols

8. Construct multi-cylinder control circuits






£825.00


Technology

M111

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

The course introduces the various control media used in automation systems and explains the operation

of some of the components used to allow the delegates to compare control methods.

The course covers the control of pneumatic actuators using pneumatic and electrical signalling devices

together with the use of PLC's. The construction and operation of valves and sensors is investigated and

used in the construction of control circuits.

Solutions to control problems are written in Ladder Diagram and Statement List format. Circuit diagrams

using standard symbols are also developed and used during practical exercises.

On completion of the course, the delegate is left with a comprehensive understanding of various control

methods and practical experience of the components and their role.



All personnel involved in the design, installation or maintenance of systems that contain pneumatic,

electro-pneumatic and PLC equipment.


• SI units and conversions

• Symbols for pneumatic and electrical equipment

• Function and operation of pneumatic valves

• Speed and pressure control

• Comparisons of pneumatic, electric and PLC control

• Logic functions

• Relays


• Programing PLC's in Ladder diagram, Statement list

• System documentation

• Sequence control


1. Read and understand pneumatic circuit diagrams to recognised international standards

2. Read and understand simple PLC programs

3. Recognise pneumatic and electrical components and understand their functions

4. Recognise the component parts of simple PLC systems and understand their functions

5. Construct simple pneumatic, electro-pneumatic and PLC control circuits

6. Understand and generate simple PLC programs

7. Determine how pneumatic, electro-pneumatic and PLC systems interface to each other

8. Compare pneumatic, electro-pneumatic and PLC systems as solutions to simple applications





To download a free demonstration version of FluidSIM visit www.festo.com/en/fluidsim

£875.00

Mechatronics Level 1

Mechatronics


TechnologyMechatronics

Mechatronics Level 2

M211

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed to develop the skills of the delegate, the course allows them to design and construct more

complex control systems involving two or more cylinders and convert them to pneumatic, electrical or PLC

control.

The course requires previous knowledge to the standard of 'Mechatronics Level 1 (M111)', and continues

to develop the same areas of control. Circuits involving logic, time delay and sequence control are

designed and built using pneumatic, electrical and PLC equipment.

Documentation for each type of control is produced and used for planning and construction. Motion

diagrams and function charts are used to assist in fault finding.

Techniques for overcoming trapped signals are introduced for each control method and included in the

practical work.

All personnel involved in the design, assembly or maintenance of controls containing pneumatic, electro-

pneumatic and PLC equipment.

Mechatronics Level 1 (M111).

• Review of details covered in 'Mechatronics Level 1 (M111)' including symbols, logic functions,

and circuit layout.

• Conditional and sequence control using pneumatic, electro-pneumatic, PLC – Ladder and

Statement List

• Overcoming trapped signals

• Cascade circuits

• Use of flags

• Time delay

• Comparisons of control methods

• System documentation to include motion diagram, function chart, allocation list, Ladder diagram,

Statement list, circuit diagrams


1. Read and understand circuit diagrams for pneumatic, electro-pneumatic and PLC controls

2. Read and understand displacement step diagrams, function charts, ladder diagrams and

logic diagrams.

3. Adopt methods for overcoming trapped signals in control circuits

4. Design circuits for the control of multi-actuator systems

5. Understand the function, design, technical data and symbols for contactless pneumatic and electronic

sensors

6. Include timer functions in control circuits

7. Determine how pneumatic, electro-pneumatic and PLC systems interface to each other

8. Compare pneumatic, electro-pneumatic and PLC systems as solutions to simple applications





To download free demonstrations of FluidSIM visit www.festo.com/en/fluidsim

£875.00


Technology

H511

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

The course is designed to familiarise delegates with the construction and operation of hydraulic

components.

Investigating the construction and operation of a range of hydraulic equipment, the course covers the

fundamental principles of hydraulics as well as the individual components.

Valves controlling pressure, flow rate, sequence and direction of flow are included and practical exercises

are used to demonstrate their operation, based on standard symbol circuit diagrams drawn by the

delegates. Maintenance and a systematic approach to fault finding are also covered.


especially during the practical sessions. Particular attention is paid to the storage of pressure with

accumulators or suspended loads.

All personnel involved with the design, assembly or maintenance of hydraulic systems.


• SI units and conversions • Basic principles and definitions

• Drawing symbols • The power pack

• Pump efficiency test • Pressure limiting valves

• Hydraulic cylinders • Directional control valves

• Valve port labelling • Flow control, meter-in and meter-out

• Counter-balance valves • Pressure compensated flow control

• Sequence valves • Hydraulic motors

• Motor circuits • Pressure regulation

• Pilot operated valves • Accumulators

• Care of hydraulic oils • Pipe sizing and installation

• Maintenance


1. Understand the principles of hydraulics

2. Understand the basic functions of hydraulic systems

3. Understand the functions of valves (flow control, pressure control, directional control and non-return)

4. Recognise circuit symbols and diagrams to ISO 1219

5. Design and construct basic hydraulic circuits

6. Understand safe practice

7. Understand the functions of power packs, pumps, filters and reservoirs






£925.00

Introduction to Hydraulics

Hydraulics


Technology

Proportional Hydraulic Control

PH711

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed to familiarise delegates with the construction and operation of proportional hydraulic valves,

the course investigates the function of control amplifiers.

The course introduces the use of proportional, directional and pressure control valves and explains their

construction, operation and response characteristics. The connection and adjustment of the control

amplifier is explained and its operation investigated in the practical exercises.

A Programable Logic Controller is used in the practical sessions, therefore the course includes an

overview of its function and operation.

All personnel involved in the installation and maintenance of proportional hydraulic devices and control

systems.

'Introduction to Hydraulics (H511)' and 'Hydraulic Control Systems (H521)'.

• SI units and conversions

• Review of conventional hydraulic control

• Overview of PLC control

• Fundamentals of proportional control

• Proportional pressure relief valves

• Proportional amplifiers

• Measuring valve hysteresis

• Setting maximum and minimum valves

• Ramps

• Proportional directional control valves

• Setting valve flow rates

• Positional control of cylinders

• Link of proportional controls to PLC


1. Understand the fundamental principles of proportional control

2. Recognise the symbols and terminology used to represent and describe proportional hydraulic

equipment

3. Recognise the component parts of a proportional hydraulic system and understand their functions

4. Construct, set and adjust simple proportional control circuits

5. Understand the part played by a PLC in the control system


Courses take place over four days and are available in-house or at one of our national training centres.




£925.00

Hydraulics


Technology Hydraulics

H521

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed to familiarise participants with more complex hydraulic controls, the course introduces aspects

of the electrical control of hydraulic systems.

The course investigates the control of multiple actuator circuits and includes sequence and pressure

dependant operations. The use of accumulators is covered and some of their applications demonstrated

in the practical exercises.

Delegates will use switches, relays and proximity sensors to solve control problems and both circuit and

motion diagrams will be used for circuit planning and fault finding.

All personnel involved in the design, installation and maintenance of industrial hydraulic devices and

control systems.

'Introduction to Hydraulics (H511)'. No previous electrical knowledge is required.

• Review of power pack, valve symbols, circuit construction

• Multiple actuator circuits

• Accumulator applications

• Pressure dependant sequence

• Solenoid operated valves

• Electrical circuits, diagrams and symbols

• Relays

• Pressure switch

• System documentation including motion diagram, function chart


• System design

• Practical fault finding

On completion of this course the participants will be able to:

1. Recognise the components of a hydraulic control system

2. Identify the switches and sensors used in the control system

3. Understand the function of solenoid operated directional control valves

4. Use circuit and motion diagrams to identify circuit operation and sequence

5. Design and construct basic hydraulic and control circuits






£925.00

Hydraulic Control Systems


TechnologyPLC’s

Introduction to Programable Logic Controllers

E311

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed to give delegates an introduction to PLC controlled systems, the course aims to familiarise them

with the associated equipment and terminology, as well as the writing and implementation of simple

programs.

The course covers writing programs on a PC, downloading to a PLC, connecting the relevant hardware

devices and running the program. Operation is monitored and faults identified on-line. Programs are

written in both Ladder Diagram and Statement List format and particular attention is paid to

documentation.



All personnel who require knowledge of the construction and operation of a PLC system, including the

writing and implementation of simple control programs.

General engineering background and a basic knowledge of control technology is advantageous. Previous

knowledge of electronics or PLC's is not required.

• Components of PLC control systems

• Inputs and outputs

• Signal processing

• Central processing unit

• Logic functions

• Programing languages: Ladder Diagram, Statement List

• Program documentation

• Sequential control

• Flags

• On-line monitoring

• Timers

• Fault finding


1. Understand characteristics of control systems

2. Understand logic and memory functions

3. Structure programs for PLC's

4. Understand components of PLC's such as central processing unit, inputs/outputs, timers etc.

5. Make effective use of pre-programing documentation

6. Understand ladder diagram PLC programs

7. Understand statement PLC programs

8. Construct simple control applications

9. Program PLC's



Practical exercises are used throughout the course.

£875.00


Technology PLC’s

Overview summaries

Target group

Previous knowledge

Syllabus

With the presence of strong players within the global economy such as China, and an increasingly

competitive UK market place, manufacturing industry is having to look more closely at improving

production output and reducing downtime to remain competitive.

With our manufacturer-specific PLC training, maintenance engineers are able to become familiar with the

actual PLC technology in use at their place of work and in turn help minimise downtime, reduce waste and

increase production output.

Courses are available at both Basic and Intermediate levels and on popular PLC models from leading

brands including:

• Siemens

• Allen Bradley (Rockwell)

• Mitsubishi

Course attendees will each complete a Training Record Log detailing the key knowledge and essential

practical skills covered on the course. Individuals are required to sign off essential topics to confirm

understanding and competence.

All engineering personnel involved with the maintenance and personnel and troubleshooting of automated

systems controlled by a PLC.

Basic level courses:

Delegates should have an engineering background, understand the basics of PLC's and be competent with

the use of PC's and Microsoft Windows.

Delegates without PLC knowledge should consider attending ‘E311, Introduction to Programmable Logic

Controllers’.

Intermediate level courses:

Delegates should have a good working knowledge of using the equipment or have attended the Basic

level course for the particular PLC system.

Basic level courses:

• Understanding common hardware and status indicators

• Terminology, structure and organisation of programs

• Running and using the PLC manufacturer’s software to access and monitor live programs

• System maintenance tools and program transfer procedures

• Diagnostic tools and fault-finding techniques

Intermediate level courses:

• Using more powerful program and status display tools

• Understanding more complex ladder program code and be able to follow other program types

• Better understanding of data handling and the use of more complex data structures

• Understanding use of enhanced diagnostic tools and procedures

• Error trapping for more difficult or intermittent faults

• Communications, networking and use of remote I/O

A detailed syllabus is available upon request for all our manufacturer-specific PLC courses.

Basic & Intermediate PLC Training (Siemens, Allen Bradley –Rockwell or Mitsubishi specific systems)


TechnologyPLC’s


Training outcomes:

Course duration

Guaranteed results

Price

These courses are deliveredwith our training partnerINTACS.

Basic level:

Users will be able to:

• Work safely and competently with the specific PLC

• Be able to connect a laptop to the PLC and monitor

• Perform PLC maintenance procedures

• Troubleshoot common PLC and field faults

Intermediate level:

Users will be able to:

• Understand and be able to follow more complex program code

• Be able to use more powerful program monitor and display tools

• Be able to use enhanced diagnostic tools to quickly identify and resolve abnormal system operation

Courses are run at our training centre in Wellingborough and take place over three to five days depending

on the chosen course.

Our partners INTACS are so confident that we can deliver the right training for your people that we areeven prepared to offer a money-back guarantee of satisfaction.

Depending on course chosen, see next page for an overview of specific courses offered.


Technology PLC’s

Overview of Courses


PLC manufacturer & course typeSiemens S7-300/400 PLC coursesSiemens S7-300/400 BasicMaintenance and Troubleshooting,5 daysSiemens S7-300/400 IntermediateMaintenance and Troubleshooting,5 days

Siemens S7-300/400Programming, 5 days

Siemens S5 PLC Maintenance and Troubleshooting coursesSiemens S5 Basic Maintenance andTroubleshooting, 5 days

Siemens S5 IntermediateMaintenance and Troubleshooting,5 days

Rockwell/Allen Bradley SLC-500 (including MicroLogix) with RS Logix 500 softwareRockwell/Allen Bradley SLC 500Basic Maintenance andTroubleshooting, 5 daysRockwell/Allen Bradley SLC 500Intermediate Maintenance andTroubleshooting, 5 daysRockwell/Allen Bradley PLC-5 with RSLogix 5 SoftwareRockwell/Allen Bradley PLC-5 BasicMaintenance and Troubleshooting,5 daysRockwell/Allen Bradley ControlLogix PLCRockwell/Allen Bradley ControlLogixPLC Basic Maintenance andTroubleshooting, 5 daysRockwell/Allen Bradley ControlLogixPLC Intermediate Maintenance andTroubleshooting, 5 days

Mitsubishi PLC coursesMitsubishi FX, A and Q SeriesMaintenance and TroubleshootingPart 1 & 2, 5 days

Course outline – full syllabus available on request

The Basic Maintenance and Troubleshooting course equips maintenanceand service personnel with the essential knowledge and skills to maintainand troubleshoot S7 PLC systems.The course covers a more complex range of S7 fault finding skills formaintenance and service personnel and gives practical experience ofmonitoring and understanding more complex code using advanceddiagnostic tools and techniques.This course enables individuals to understand existing PLC code, use thefull range of STEP7 diagnostic tools to troubleshoot and analyse abnormalsystem or machine performance and write their own PLC code for newprojects.

The Basic Maintenance and Troubleshooting course equips maintenanceand service personnel with the essential knowledge and skills to maintainand troubleshoot S5 PLC systems.The Intermediate Maintenance and Troubleshooting course covers the mostcommonly used supplementary instructions and gives practical experienceof interpreting, monitoring and understanding typical, but more complexcode as well as using more advanced diagnostic tools and techniques.

The Basic Maintenance and Troubleshooting course equips maintenanceand service personnel with the essential knowledge and skills to maintainand troubleshoot SLC / MicroLogix PLC systems.The intermediate course develops and builds on the basic course toprovide a comprehensive coverage of enhanced program and diagnostictools and techniques.

The Basic Maintenance and Troubleshooting course equips maintenanceand service personnel with the essential knowledge and skills to maintainand troubleshoot PLC-5 PLC systems.

The Basic Maintenance and Troubleshooting course equips maintenanceand service personnel with the essential knowledge and skills to maintainand troubleshoot AB ControlLogix PLC systems.The intermediate course familiarises personnel with the higher levelfunctionality of ControlLogix processor hardware, instruction sets, I/Omodules, communications options and system operational features withenhanced diagnostic ability using RSLogix 5000. Accessing, monitoring andtroubleshooting networked ControlLogix PLC's is also covered

Part 1 is aimed at the beginner with Mitsubishi PLC's and software and willcover the first-line maintenance and troubleshooting skills needed to beable to support and troubleshoot simple applications.Part 2 provides attendees with a structured approach to fault-finding,shows how to relate the learning to their own site systems and shows howto ensure that the benefits of the training are not lost through lack ofpractice.


TechnologyElectrical

Electrical Health & Safety Competency with Isolation ProceduresTraining for Non-electrical Personnel

H&S E1

Course summary

Syllabus

Target group

Previous knowledge

Training outcomes

Course duration

Price


Companies are under increasing pressure to effectively use their maintenance people to maximise

efficiency without compromising safety.

Our Electrical Health and Safety Competency with Isolation Procedures Training course is aimed at helping

companies meet their obligations, the requirements of the EAWR and the Health and Safety regulations. It

is a mandatory requirement that maintenance people (fitters, mechanics and electricians) need to have

proof that they have received formal Electrical Health and Safety training and have been coached and

assessed regarding their on-site Isolation procedures and Health and Safety requirements.

The competency scheme includes documentation to record proof of formal training in the following key

topics.

• Published safety regulations and standards

• Electricity at work regulations

• Hazards and effects of electricity

• Fundamentals of electricity

• Health and Safety at Work Act

• Risk assessment

• Personal Protective Equipment (PPE)

• Electrical tools and test equipment

• Electrical control gear MCB's, RCD's and overloads

• Electrical control cabinet safety

• Procedures for isolate, lock off and check for dead

• On-site electrical isolation procedures have been read and understood

• On-site electrical isolation procedures can be completed safely

Suitable for non-electrical maintenance and service personnel including fitters, mechanics and operators.

Basic engineering background and awareness of electrically controlled and automated machinery.

• Awareness of electrical safety

• Able to work safely and recognise own limitations

• Proof of formal electrical health and safety training

• Competent with isolation procedures

• Meet the obligations and requirements of the EAWR and the health and safety regulations

Courses are run at our training centre in Wellingborough and take place over two days.

£445.00


Technology Electrical

IEC1

Course summary

Target group

Previous knowledge

Syllabus

Decrease production downtime, improve efficiency and increase output.

This course has been specifically developed for non electrical maintenance and service personnel and will

give them the knowledge and skills required to enable them to work safely alongside qualified

electricians.

Many modern industrial components are discussed along with the principle operation and how to check

for fault status. Safe working practices are covered along with an introduction to fault finding including

practical exercises.

Individuals will receive a Training Record Log detailing the key knowledge and essential practical skills

covered on each course. Individuals are required to sign off each topic to confirm understanding and

competence.

Non-electrical personnel who work with and around systems and machinery powered by electricity and

who are involved with the day to day operation and maintenance or service of such equipment.

Basic engineering background with awareness of electrically powered machinery and automated

processes.

Module 1

Electrical safety and current regulations:

• Appreciate the relevant safety regulations

• Health and safety at Work Act overview

• Electricity at Work Regulations overview

• I.E.E. 16th Edition overview

• Portable Appliance Testing (PAT) overview

• Appreciate the difference between electrical safety and mechanical safety

• Electrical safety

• Machine safety, personal safety

• Identifying electrical safety hazards

• Risk assessment

• Isolation procedure for making a circuit dead

Module 2

Basic Electrical Theory:

• How electricity works

• Basic electrical terms and units of measurement

• Understand how to measure voltage, current and resistance

• Be able to use the correct measurement tools

• Understand the importance of insulation, resistance and earth leakage testing

• Electrical generation and supply

• Understand the difference between AC and DC

• Understand the difference between single and three phase electrical supplies

Industrial Electrics & Control Fundamentals forNon-electrical Personnel – Part 1


TechnologyElectrical

Training outcomes

Course duration

Price


Module 3

Industrial Electrics:

• Industrial electrical devices

• Electrical protection devices (Fuses, MCBs, RCDs)

• Motor protection devices

• Contactors, relays, timers

• Electrical circuits and wiring diagrams

• Be able to follow electrical circuit drawings in different layouts and styles

• Panel layouts

Module 4

Industrial Motors:

• Types of industrial motor

• How AC motors work

• Basic fault-finding techniques for motors

• Preventive electrical maintenance with motors

• How to test a motor

• Motor starting (DOL and reversing)

• Awareness of electrical safety

• Spot potential electrical breakdowns

• Deal with common electrical problems

• Troubleshoot production breakdowns

• Provide specific breakdown support

• Able to work safely and know own limitations

Courses are run at our training centre in Wellingborough and take place over five days.

To complete the Industrial Electrics and Control Fundamentals training, there is a five day Part 2 which

complements the learning in Part 1. The Part 2 course builds on the foundation material in Part 1 and not

only broadens the range of practical experience but extends into other key areas including more on

motors, safety circuits, sensors, variable speed drives and automation.

£940.00


Technology Electrical

IEE17-3

Course summary

Target group

Previous knowledge

Pre-requisites

Training outcomes

Syllabus

Course duration

Price


With the Health and Safety Executive recently publishing an increase in the number of fatalities in the

workplace in the UK, there has never been a better time to ensure compliance and increase awareness of

BS7671:2008 ( the 17th Edition of the Wiring Regulations).

The BS7671:2008 is the Wiring Regulations. These are the national standards to which all domestic,

commercial and industrial wiring must conform. The 17th Edition has been updated to be more in line

with other European standards.

Our BS7671:2008 17th Edition Wiring Regulations training course is focused on providing people with a

clear understanding and appreciation of the current Regulations that apply to domestic, commercial and

industrial work areas. An understanding of the Wiring Regulations is important for all maintenance

people in industry. If a job involves working with plant, machinery products or the infrastructure that is

powered by electricity, people should be aware of the standards as stated in BS7671:2008. The new 17th

Edition came into effect on the 1st July 2008.

Whilst there are no specific pre-requisites for attending the course, it is intended for those with at least

some basic electrical knowledge.

This course is appropriate for those who have no prior knowledge of BS7671 (the Wiring Regulations) or

those who passed their 2381 16th Edition Wiring Regulations exam before June 2001.

Participants must arrive for the course with a form of photo-identification in order to be eligible for City &

Guilds certification

• A thorough appreciation of BS7671:2008 for domestic, commercial and industrial areas

• How to reference material within the 17th Edition Wiring Regulations red book

• Scope, object and fundamental principles

• Definitions

• Assessment of general characteristics

• Protection for safety

• Selection and erection of equipment

• Inspection and testing

Courses are run at our training centre in Wellingborough and take place over three days.

£560.00

17th Edition Wiring Regulations BS7671:2008 full courseCity & Guilds 2382-10 – (includes examination entry)


TechnologyELectrical

16th to 17th Edition Wiring Regulations BS7671:2008 updateCity & Guilds 2382-20 – (includes examination entry)

IEE17-1

Course summary

Syllabus

Target group

Previous knowledge

Pre-requisites

Training outcomes

Course duration

Price


With the Health and Safety Executive recently publishing an increase in the number of fatalities in the

workplace in the UK, there has never been a better time to ensure compliance and increase awareness of

BS7671:2008 ( the 17th Edition of the Wiring Regulations).

The BS7671:2008 is the Wiring Regulations. These are the national standards to which all domestic,

commercial and industrial wiring must conform. The 17th Edition has been updated to be more in line with

other European standards.

Our BS7671:2008 17th Edition Wiring Regulations Update course is focused on providing people with a

clear understanding and appreciation of the differences between the 16th Edition and the current

Regulations that apply to domestic, commercial and industrial work areas. An understanding of the Wiring

Regulations is important for all maintenance people in industry. If a job involves working with plant,

machinery products or the infrastructure that is powered by electricity, people should be aware of the

standards as stated in BS7671:2008. The new 17th Edition came into effect on the 1st July 2008.

The 1 day course will address the amendments to each of the component parts of the 16th Edition Wiring

Regulations.

• Scope, object and fundamental principles

• Definitions

• Assessment of general characteristics

• Protection for safety

• Selection and erection of equipment

• Inspection and testing

Special installations or locations

Appendices

This 1 day Update course is intended for personnel who work on or around machinery, systems and

infrastructure powered by electricity and who have successfully completed the 2381 16th Edition Wiring

Regulations course after June 2001.

This course is for personnel who already have the 16th Edition Wiring Regulations qualification, provided

it was gained no earlier than June 2001. People who successfully completed the 2381 course pre June

2001 have to re-take the full course.

Participants must arrive for the course with their original IEE 16th edition certification as well as a form

of photo-identification in order to be eligible for City & Guilds certification.

• An understanding of the differences between the 16th and 17th Edition of the Wiring Regulations as

applies to domestic, commercial and industrial areas

• How to reference material within the 17th Edition Wiring Regulations red book

Courses are run at our training centre in Wellingborough and take place over one day.

£280.00


Technology Design Tools

FSP001 / FSH002

Course summary

Target group

Syllabus

Training outcomes

Course duration

Price

Designed as a general introduction to the potential of this software tool.

FluidSim is versatile for preparing instruction in educational establishments and vocational training, as

experimentation and self-learning system, or as a CAD system for the design and testing of control

systems.

The course uses a combination of short learning modules and hands-on exercises to convert theory and

understanding into practical based knowledge.

Section 1 covers basic knowledge about designing, testing and simulating fluid power circuits. Delegates

will learn about creating standard compliant drawings with an ease and confidence that other simulation

and drawing programs have not previously achieved. By adjusting cylinder sizes, operating pressure and

flow control, FluidSim simulates the behaviour of the system accurately.

Section 2 covers the integrated presentation software featuring complete slide sets and animated

cutaway drawings on various topics. Of course it’s no problem to create your own presentations –

integrating graphics, text or video from other Windows programs.

Section 3 covers the interfacing with external hardware equipment such as programmable logic

controllers, solenoid valves and input devices.

All personnel involved with the training of pneumatic, electropneumatic, hydraulic, electro-hydraulic and

programmable logic controllers.

• Symbol Libraries • Design of circuits

• Simulating and testing circuits • Creating faults

• Creating Libraries • State Diagrams

• Component animation • Working Principles

• Exercises • Presentations

• Extended presentations • Lesson plans

• Student and Lecturer Notes • Educational Films

• External Interfacing


1. Understand and navigate around the software freely

2. Understand and design fluid power and programmable logic controller circuit diagrams

3. Simulate and test these circuits

4. Change circuit parameters such as flow, pressure and component characteristics

5. Create lecturer and studenttraining notes

6. Create tailored presentations

7. Create tailored libraries

8. Link the software to external equipment and machinery.

9. Use videos in lesson plans

10.Install and de-install the software

Courses are completed in one day and are available in-house or at one of our national training centres.

£600.00

Delegates are provided with a presonal copy of FluidSim on completion of the course.

Introduction to FluidSim(Pneumatics or Hydraulics)

An excellent company

We know what makes an

excellent company:

a focus on customer

satisfaction, corporate and

quality strategy, employee

satisfaction, efficient processes,

responsible and target-oriented

employee management, job-

oriented qualification, positive

business results and a positive

impact on society.

We will prepare your entire

organisation for the new tasks

you will face.

Our consultants will advise your

employees on the development

of an independent and

autonomous working style.

The aim of their work is to

enable companies to efficiently

structure work, organisation and

qualification processes.

Organisation

3333


Range Overview – Organisation Courses

Festo Didactic offer a range of

courses not all of which are

included in this catalogue or the

current schedule. Courses are

available in an open public

format or can be offered as in-

company courses when required.

In addition we can offer bespoke




Effective Project Management EPM111 £1,335.00

Synchro Game – An Introduction to Lean Production Principals

& Practice LT110 £500.00

Planning to Succeed with a Balanced Score Card – in company

course only BSC-111 £4,900.00

Single Minute Exchange of Die Card – in company course only SMED1 £3,400.00

Fit for Productivity TPM111 £875.00

Organisation


Effective Project Management

Project Management

EPM111

Course summary

Target group

Syllabus

Training outcomes

Course duration

Price

This course is delivered with ourtraining partner Mercuri.

Attending this programme will give participants the process, tools and skills to be able to manage projects

effectively. Participants will work on their own projects as “live case studies” and will return to work with a

detailed project plan. Participants will benefit from an exchange of experience from wide ranging industries

and responsibilities.

People in functions who have responsibility for carrying out projects. Examples of suitable projects could

be:

• organising an exhibition stand

• launching a new product

• planning and carrying out a development project

• organising an installation project on a customer’s premises.

• Identification of projects structure

• Introduction to MI-PROMS (Mercuri International Project Management system)

• Setting goals and defining parameters of projects

• Planning the project, (assignment specification, resource planning, critical path analysis, stakeholder

communication, risk analysis, budgeting and change requirements…)

• Executing the plan

• Identifying and developing leadership skills

• Actions to be taken at completion phase implementation

On completion of the course delegates will be able to:

1. Develop a project culture within their company

2. Set goals and make objective decisions on the viability of the project

3. Plan a project with all the available tools in hand

4. Manage progress made on the project, adapt to changes, report progress and communicate information

5. Develop leadership skills

6. Make decisions on the best ways to conclude a specific project

Courses are completed in three days and are available at Stourport Manor.

£1335.00

Organisation


LT110

Course summary

Target group

Syllabus

Course duration

Price

Customised training

The participants are confronted with an initial situation involving customer production and other business

requirements. The first round of the game reveals the deficiencies. Guided by the trainer, the players

analyse the causes of delivery problems and low productivity, develop ideas for improvements and then

implement these in the second round of the game. The results improve, but do not yet meet customer

requirements. There is then a third round, sometimes a fourth.

The business game is aimed at all managers and employees who are confronted with production control

processes in an operation. Anyone wishing to develop a general understanding of the principles and

impact of lean thinking.

• Inventory minimisation as an important basis for increased productivity

• The principle of ‘pull’ production control

• Advantages compared to traditional production control methods

• An overview of value stream mapping

• Identification of bottlenecks

• Calculation of Overall Equipment Efficiency (OEE)

• Understanding the impact of Single Minute Exchange of Die (SMED)

• Applications of the methods

• The classic pull principle: KANBAN

• Practical implementation of a business game in a model production system

• CIP processes as part of the business game

Courses are completed in three days and are available in-house or at one of our national training centres.

£500.00 open course

£4500.00 in company course

If you are planning to introduce a pull production control method in your company, we recommend

running this business game directly in the company.

Synchro Game –An Introduction to Lean Production Principles & Practice

Production

37

Organisation

Booking: call 01604 667584 or www.festo-didactic.co.uk

Planning to Succeed with a Balanced Score Card

Production

BSC111

Course summary

Target group

Syllabus

Training outcomes

Price

The Balanced Score Card is a tool for measuring whether the activities of a company are meeting its

objectives in terms of vision and strategy. By focusing not only on financial outcomes but also on the

human issues, the balanced scorecard helps to provide a more comprehensive view of a business which

in turn helps organisations to act in their best long-term interests.

The strategic management system helps managers focus on performance metrics while balancing

financial objectives with customer, process and employee perspectives.

This workshop provides you with a useful management and control tool that you can use to manage

business units, processes and employees with a focus on achieving desired results. You will learn to

set up the Balanced Score Card in your company and use it to define strategy and manage performance.

Directors, and managers with a responsibility for business planning and delivering results.

Introduction of the Balanced Score Card principles and structures

Why ‘Balanced’ and its significance to the business?

The ‘Four Perspectives’

Creating a Vision

Setting Key Objectives

Defining associated activities and Key Performance Indicators for each perspective

Begin the process of creating the BSC in work group format

At the end of this workshop you will have defined your Business Plan at ‘company level’. All Directors and

Managers should have a clear understanding of what is required of them and their departments and

where appropriate, assist employees in their charge to create a similar tool at department level. In this

way, the objectives of the company, the actions required to fulfil them and the manner in which progress

will be measured, can be defined or at least known by all employees.

£4900.00 per workshop


Production

TPM111

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

Designed for use by companies at the relevant stage of implementing TPM, the course aims to familiarise

machine operators with the pneumatic equipment used on their machines. The course content is selected

to relate specifically to the requirements of the course participants.

The course covers the use of the range of pneumatic and associated equipment used on the selected

machine/production line. The function and operation of the selected components are covered in detail,

with practical work and support notes used to complete the understanding. Troubleshooting and

maintaining normal running conditions are also discussed.

Initially, a site visit is carried out to identify which modules are relevant to the machine/production line in

question. Details relating to site operating procedures, safety and the level to which operators are

allowed to make adjustments/replacements will need to be discussed with the Line Manager, TPM

Facilitator and Site Safety Personnel before the content is finalised.

Machine/production line operators.

Background knowledge of the production line/machine used during training.

• Safety issues and reporting procedures

• Preparation of compressed air

• Pneumatic actuators

• Pneumatic valves

• Signalling devices

• Troubleshooting

• Transfer to the workplace

Upon completion of the course the participants will be able to:

1. Understand and demonstrate preventative maintenance of pneumatic equipment.

2. Understand and explain troubleshooting methods

3. Understand safety and environmental issues relating to compressed air equipment

4. Understand and explain why correct setting and maintenance of pneumatic equipment leads to

increased productivity


The course is a maximum of three days, depending on requirements.

Practical exercises are used throughout the course.

£875.00

Fit for Productivity

Organisation

39

Bringing out your best side

Social skills and effective

networks are the key to a

successful organisation.

In the future, both managers

and specialists will be required

to continue developing not only

their technical but also their

social skills.

Knowing how to overcome

difficult situations and support

teams throughout processes of

change is becoming more and

more important. Festo will teach

you how to positively design all

levels of a process in order to

achieve a successful overall

solution.

People

Booking: call 01604 667584 or www.festo-didactic.co.uk

Range Overview – People Courses

Festo Didactic offer a range of

courses not all of which are

included in this catalogue or the

current schedule. Courses are

available in an open public

format or can be offered as in-

company courses when required.

In addition we can offer bespoke




Service Ambassador – Communication Skills for Service Engineers SA111 £650.00

Service Ambassador – Advanced Communication Skills for

Service Engineers SA211 £650.00

Team Power – in company course only SA311 £3,200.00

Oh Norman! – Consultative Sales Skills in Manufacturing &

Engineering Industries SC111 £975.00

Presentation Skills PS111 £1,190.00

Embedded Coach – Fundamental Coaching Skills for Managers EC111 £750.00

Embedded Coach – Advanced Skills EC311 £750.00

Dont Just Feed Me Chicken – Leadership Principles to Engage,

Enable and Empower Employees EC110 £250.00

Pack Performance – Leadership lessons in Team Working TP110 £250.00

Effective Performance Appraisals EC212 £550.00

Horse Whispering – Leadership Lessons in Coaching EC120 £800.00

The Winds Of Change – Leadership Lessons in Change Management CM120 £250.00

Effective Appraisal Systems EC211 £350.00

May Contain Nuts – Introduction to Change Management CM110 £160.00

Effective Internal Auditor CIA111 £650.00

Understanding Behaviour Styles DiSC DiSC £350.00

40


People

Service Ambassador –

Communication Skills for Service Engineers

Service Skills

SA111

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

When installing, commissioning and repairing equipment on a customers’ premises, the service engineer

faces two challenges: firstly to use specialist knowledge in order to complete the required task and

secondly to ensure effective communication with the customer. Good communication is a vital skill to allow

the identification of the customer’s needs and expectations and to ensure they are met. Only if all these

requirements are met can we achieve customer satisfaction.

This course develops a structured approach to handling customer communications. It presents useful tools

to guide the service professional and helps develop the core skills needed for effective communication.

The course contains presentations, reading activities, partner activities, discussion sessions, practical

sessions, video extracts, reference material, work books and a personal action diary to help the individual

transfer the acquired knowledge and skills into their own particular environment.

All personnel involved in delivering after sales service on site at their customer’s premises such as Service

Engineers and Technicians.

A good practical knowledge of their own company’s machines for which they provide customer support is

required. Experience of visiting customers in a post sale technical support role is highly advisable.

• Personal experiences and expectations

• Identifying the “Environmental factors”

• The “Core Competencies” of a professional and successful Service Engineer

• Comparing “Modern-Consultative” and “Adversarial” communication

• The Communication Cycle

• Key skills for “Setting the Stage”

• Strategic Questioning skills

• Listening skills and the “barriers to effective listening”

• Identifying “Customer Needs and Expectations”

• “Delivering the Result” – Customer orientated

• Achieving Customer Satisfaction and future commitment

On completion of this course the participants can expect:

1. to have developed an increased awareness of customer perceptions

2. to be able to apply the customer “communication cycle”

3. to have enhanced Customer orientated communication skills

4. to have developed skills to help identify customer needs and expectations

5. to have identified ways to enhance Customer opinion of themselves and their Company

6. to have developed a personal action plan to help implement benefits gained

Courses take place over two days and are available in house or at one of our national training centres.

Practical exercises are used throughout the course. Candidates are expected to participate and share

professional experiences in order to gain the most from the course.

£650.00


People

SA211

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Expectations for participants

Price

Different customers react in different ways. Why do we seem to get on with some customers better than

others? How can we anticipate and handle their attitudes? The service professional who can adapt to

different personalities can create greater levels of customer satisfaction.

This course develops a deeper understanding of customer behaviour styles. It creates awareness of the

professional’s own style and considers how different styles interact. It investigates the most common

reactions encountered in the field service environment and provides practical structures to handle them

effectively.

This course contains presentations, reading exercises, partner activities, discussion sessions, practical

exercises, video extracts, reference material, workbooks and a personal profile tool. It is supported by a

personal action diary to assist the individual to transfer acquired knowledge and skills into their own

particular environment.

All personnel involved in delivering after sales service on site at their customer’s premises such as

Service Engineers and technicians.

A good practical knowledge of their own company’s machines for which they provide customer support is

required. Experience of visiting customers in a post sales technical role is highly advisable. Although not

essential, prior attendance on Service Ambassador – communication skills for Service Engineers, will

ensure the participant gains maximum benefit from this course.

• Personal experiences and expectations

• Introduction to customer behaviours and attitudes

• Identifying own behaviour style

• Recognising the four main behaviour styles (DiSC®)

• Understanding how the four main behaviour styles interact

• Defining the most common customer attitudes

• The four step approach to handling different customer attitudes

On completion of this course the participants can expect:

1. to have developed an increased awareness of customer perceptions

2. to be able to apply the customer “communication cycle”

3. to have enhanced Customer orientated communication skills

4. to have developed skills to help identify customer needs and expectations

5. to have identified ways to enhance Customer opinion of themselves and their Company

6. to have developed a personal action plan to help implement benefits gained

Courses are offered over two days or as a one day extension to the Team Power course. Courses may be

run in house or at our national training centre.

Practical exercises are used throughout the course. Attendees are expected to participate and share

professional experiences in order to gain the most from this course. Discussions on behaviour styles can

be considered sensitive in nature for some participants. In such discussions all participation is voluntary

to ensure that no one feels uncomfortable. None the less, all attendees will be asked to contribute

personal information in a confidential environment.

£650.00

Service Ambassador –Advanced Communication Skills for Service Engineers

Service Skills


PeopleTeam Work

Team Power

SA311

Course summary

Target group

Previous knowledge

Workshop syllabus and duration

Training outcomes

Course location


Price

Using ‘reflective learning’ techniques, consultative communication skills and the appreciation that

‘colleagues are also customers’, participants soon recognise and demonstrate that working together as a

‘cohesive team’ is very powerful, rewarding and progressive; as it ensures that customer expectations are

consistently exceeded, customer satisfaction assured and operating efficiencies are maximised.

The workshop may contain presentations, reading exercises, team activities, team competitions,

discussion sessions, practical sessions, video extracts, reference material, workbooks and a personal

action diary to help the individual transfer the acquired knowledge and skills into their own particular

environment.

All personnel involved in delivering after sales service on-site or to their customer’s premises such as

service engineering personnel, service support staff and similar customer-facing groups.

A good practical knowledge is required of their own company’s equipment, products and services for

which they provide customer support. For Service Engineers, experience of visiting customers in a post

sale technical support role is highly advisable.

Ideally, participants for this course will have attended the Service Ambassador Communications modules.

Team Power is a bespoke in-house workshop that should be tailored to suit the needs, objectives and

previous experience of a services team. It is intended that the specific training outcomes, associated

syllabus and workshop duration are jointly identified following a 1⁄2 to 1 day pre-course consultancy with

a Festo facilitator.

This workshop raises the awareness and develops the ability of service engineering personnel, or any

customer-facing group, to work together as a team.

Team Power workshops have their greatest impact when they are adapted to reflect the needs and

objectives of individual customers. However, as a result of attending a Team Power workshop the

participants can typically expect:

1. To recognise the significance of the 3 core competencies in a successful team environment

2. To continue to develop their communication, behavioural and attitude handling skills

3. To adopt the culture that colleagues = customers

4. To appreciate the significance of personal responsibility (ownership) in the team environment

5. To accept the principle of ‘shared responsibilities’ in the team environment

6. To recognise that the primary objective of a service team is to continuously deliver ‘customer

satisfaction’

7. To discover that delivering ‘customer satisfaction’ makes them all winners!

Due to the nature of this subject, the most suitable training location is agreed as part of the pre-course

consultancy.

Practical exercises are used throughout the course. Attendees are expected to participate and share

professional experiences in order to gain the most from this course. Discussions on behaviour styles can

be considered sensitive in nature for some participants. In such discussions all participation is voluntary

to ensure that no one feels uncomfortable. None the less, all attendees may be asked to contribute


£3200.00 per team

People


Course summary

Why wolves

Target group

Productive and proactive teams are an essential part of the success of modern organisations. When teams

work well they deliver more than the sum of their members knowledge and skills and can deliver new

solutions and increased levels of performance. This can only be achieved if managers and participants

understand how to set up and manage teams for maximum performance.

Using “Lessons from Nature” this unique and memorable workshop considers wolf packs as an example

of team working, and will explore the way teams work. Participants will have the opportunity to observe

wolf pack behaviour, consider which behavioural characteristics are desirable in human teams and which

we should recognise and avoid as destructive.

Whilst people around the world have very different opinions on wolves there is a common understanding

that their success and survival is due to the exceptional level of team working that they exhibit.

Clearly there are aspects of wolf packs such as:

• a clear social structure

• allocated responsibilities

• collective success or failure

• a nurturing attitude

• an ability to adapt size and roles in the pack to the environment and challenges faced

that are also characteristic of high performing human teams.

Conversely, there are also features of their behaviour such as:

• fighting for leadership

• hierarchies based on fitness and aggression

• in-fighting

that should be avoided if human teams are to perform well.

Managers and supervisors with responsibilities for teams

Pack performance –Leadership lessons in team working

Team Work

People


Workshop outcomes

Course duration

Price

Drawing upon parallels with nature, this workshop explores the principals and skills needed for successful

team working. Delegates will:

• Have an awareness of the alignment and mismatches between performing packs and performing teams

• Recognise and understand the five stages of teamworking (storming, forming, norming, reforming,

adjourning)

• Through observation and discussion understand the need for leadership and ownership in teams based

on integrity and trust

• Through observation and discussion understand the need for clearly defined roles in teams,

characteristic roles team members might have, and the requirement to adapt roles to the changing

situation

• Understand the difference between proactive and reactive team working

• Leave the workshop with tools for quick assessment of the performance of their current team

We will also explain how Festo Didactic Training & Consulting can support your own reflective learning

processes after the event.

One day

£250

Team Work


Selling in the manufacturing and engineering industries has never been tougher than today. Sales

organisations are constantly demanding more from their sales teams who are often competing against

multiple suppliers, sales channels and low cost imports. At the same time customers are seeking to drive

down prices whilst demanding innovation and increased support in order to compete in the global

market.

Increasingly equipped with products and prices that are similar to the competition, the skills of

discovering customers’ real needs and presenting benefits in the form of products or services are

becoming even more important to sales people and sales organisation.

As businesses have an increased understanding of how expensive it is to win customers, it’s critical that

the sales process is not adversarial and results in a situation where both customer and sales person have

added value and strengthened the relationship between the two businesses.

This course teaches the fundamental skills of consultative selling in two days and provides the basis for

selling in the modern manufacturing and engineering environment.

Designed for all sales staff that have direct customer contact where the opportunity exists to sell products

and services

No specific knowledge is required although a background in sales or sales support is desirable

As a result of the training, participants will:

• Recognise the importance of the “3 core competencies” of a sales professional

• Understand the structure and content of the “sales cycle” and the dangers of hitting the ‘Wall of

selling’

• Recognise the benefits of consultative selling to their company and themselves when compared to

traditional selling methods

• Know the importance of using positive openings and gaining the customer’s agenda when setting the

stage

• Be able to recognise and avoid the five barriers to effective listening

• Have a clear understanding of open and closed probes and know when to use them

• Understand the difference between an opportunity and a need

• Know why it is important to identify the customer’s “hidden needs”

• Understand the difference between products, features and benefits how to present them to fulfil

customer’s identified needs

• Be able to identify buying signals and use the two stage technique to gain commitment from the

customer.

Part 1

• Covers 6 sessions that teach sales skills in a modern, simple and pragmatic way

• Personal expectations and preview

Session 1 Session 2

• The core competencies of a sales person • The customer agenda

• What is buying & selling

• Traditional selling

• Modern consultative selling

SC111

Course summary

Target group

Previous knowledge

Training outcomes

Syllabus

People

Oh Norman – Consultative Sales Skills inManufacturing & Engineering Industries

Sales Skills


PeopleSales Skills

Approach

Course duration

Additional services

Price

Delivered in co-operation with

our training partner.

Session 3 Session 4

• Setting the stage • Opportunities & needs

• Positive openings

• Effective listening

• Open & closed probes

Session 5 Session 6

• Product, feature, benefit • Gaining commitment

• Why sell benefits? • Buying signals

• How do we sell benefits? • The skill of gaining commitment

• Why are closes sometimes rejected

Action Session

Part 2

• Reviews the practical application of skills from part 1, but also recognises the eight different customer

needs and how to deal with them effectively.

Customer needs covered:

• Security, Convenience, Service, Image, Performance, Finance, Power’ Order

• Each course is lead by an experienced Master Trainer who has direct experience of using this method

and skills to sell in the manufacturing and engineering industry.

Delegates will learn through group reading exercises, facilitated discussions, partner exercise and

practical activities. Each session is supported with a session booklet, and extensive video segments.

Part 1 lasts 2 days is offered as an open course at our training centre in Northampton.

Part 2 of the course lasts 1 day and is six to twelve weeks after completion of part 1 depending on your

requirements.

Courses can also be run as an in-company version at customer’s premises.

We also offer consultancy services to help assess sales skills, provide individual post training coaching or

group follow-up workshops and clinics.

Courses can also be adapted to individual customer requirements.

£975.00

Free Oh Norman book included with course


People

PS01

Course summary

Target group

Syllabus

Training outcomes

Course duration

Price

This course is delivered with ourtraining partner Mercuri.

Good presenters are like gold dust– extremely valuable but incredibly hard to find. Knowing one’s subject

is one thing. Having the skills to present it clearly, enthusiastically and persuasively is quite another.

Effective presentation skills can be learned and lack of confidence ( the single greatest barrier to successful

presentations) can be largely overcome by training.

This highly practical course, which makes extensive use of both group and individual tuition, will show

delegates how to win and hold the attention of their audience, and ensure that their message is always

understood– remembered. It will also give them an on-going development tool to take away– their

personal video of each of their presentations together with the course leader’s feedback.

Anyone who has to regularly stand up in front of an audience of colleagues or customers, prospects or

peers and talk persuasively.

• Introduction and objectives of the course

• The art of communication

• Planning the presentation

• Personal projection

• Non-verbal communication

• Knowing and using your audience

• The use of audio-visual aids

• Practical work, including a full presentation

• Summary and preparation of a plan of action to take away.

On completion of the course delegates will be able to:

1. Build the presentation to reach set objectives by using the correct communication methods

2. Use voice and words to communicate the message with maximum impact

3. Use gestures, mannerisms and other body language effectively to add to the personal projection

4. Relate the presentation to the audience

5. Select and use audio visual aids so that they enhance the presentation but do not become the

dominant feature

Courses are completed in three days and are available at Stourport Manor.

£1190.00

Presentation Skills

Presentation Skills


People

The Embedded Coach –Fundamental Coaching Skills for Managers

EC111

Course summary

Workshop summary

Target group

Syllabus

Today’s organisations operate in environments of continuous change. Changes in company strategy, the

introduction of new products and increasing demands from customers all serve to challenge the

knowledge and skills of the engineer. Effective communications and training are a pre-requisite for any

company who wishes their teams to adapt & deliver excellent results, but this is not enough.

The modern manager must consider how they will assist their people to apply newly acquired knowledge

and skills quickly into their own environment and with their own personality. By using consultative

coaching skills in a structured process the manager can help the individual understand and apply

knowledge and skills more quickly and more effectively. This constructive and progressive approach, if

embedded into the culture of the company or team, will improve results, increase customer satisfaction

levels and enhance staff motivation.

This course defines ‘coaching’ and its particular necessity to service providers. The course is highly

participative and includes presentations, reading exercises, partner activities, discussion sessions,

practical exercises, video extracts, reference material, workbooks and finally a personal action diary which

will help assist the individual to ensure that the acquired knowledge and skills needed to ‘coach’

personnel effectively, become embedded in their working environment.

Experienced or newly appointed managers and team leaders responsible for managing teams of people or

individuals working in these very demanding business functions.

Managers who undertake this training as part of a Service Ambassador training program for their service

teams, will benefit from having attended both Service Ambassador Communication Skills courses prior to

this module.

• Modern coaching vs traditional management styles

• Getting started – the competency inventory: techniques and tools to analyse your team

• The coaching process and coaching events

• Communications skills to promote reflective learning & self empowerment

• Providing feedback and rewarding performance

• Coaching challenges of the real world

Coaching Skills


People

Training outcomes

Course duration


Price

On completion of this training the participants can expect:

1. To understand that ‘attitude’ is a ‘key’ component of successful coaching

2. To recognise the advantages of a modern coaching management style

3. To appreciate the value of rewarding positive performance when addressing areas of development

4. To understand and implement reflective learning skills

5. To understand the coaching cycle and the part it plays in the coaching process

6. To create awareness of the impact of different personalities and different environments in the real world

7. To recognise the value of competency inventories and the important part that they play in initiating an

effective coaching process

8. To realise that self empowerment is a key component in embedding coaching into the culture of an

organisation

9. To realise that, once embedded, coaching creates a process of ‘continuous development’

10.To develop tools with which to monitor the impact of successful ‘coaching’ through your customers,

your colleagues and your company as a whole

Open courses run over two days at the Festo training centre in Norhampton.

Bespoke workshops supported by on site consultancy are offered, tailoring the content to suit the

strategies and goals of an individual organisation. After full assessment of needs the adapted workshop

will develop specific coaching tools and action plans that will allow the immediate introduction of coaching

within that organisation, directly supporting strategic goals. Costs and duration of such workshops are

dependant upon individual customer needs and expectations.

Practical exercises are used throughout the course. Delegates are expected to participate and share

professional experiences in order to gain the most from this training. Discussions on behaviour styles can

be considered sensitive in nature for some participants. In such discussions, all participation is voluntary

to ensure that no one feels uncomfortable. None the less, all delegates will be asked to contribute


£750.00

The Embedded Coach –Fundamental Coaching Skills for Managers

Coaching Skills


PeopleManagement Skills

Effective performance appraisals

Course summary

Target group

Previous knowledge

Syllabus

Training outcomes

Course duration

Price

This course provides a structured approach to developing and delivering a performace appraisal system

that adds value for both employees and the business. Participants will learn through a variety of media

that include presentations, reading excercises, partner excercises, role plays and action diaries.

Managers and supervisors responsible for delivering performance appraisals

None needed

• The Management Cycle and review process

• Developing a distinct company culture and required attitudes

• Defining & evaluating key knowledge & skills

• Basic skills for effective review meetings

• Setting and reviewing objectives

• Gaining commitment

On completion of this course participants can expect to:

• Understand how to develop a regular, formalised and recorded review of the way an individual performs

their role

• Be able to provide information on the quality and skills of the workforce to ensure training is focused

according to needs.

• Encourage commitment to corporate goals and conformity with corporate norms through clearly defined

company, department and individual objectives

• Define expected patterns of behaviour reflecting value system of company

• Improve their communications skills

• Improve the present performance level of everyone in the company by discovering barriers to effective

performance

• Improve motivation through recognition and encouragement

• Develop a continuous monitoring process to ensure the system is applied consistently and adds value.

• Individual employees to have a increased opportunity to discuss performance and maximise

contribution

Courses take place over two days and are available in house or at one of our national training centres.

Practical exercises are used throughout the course. Candidates are expected to participate and share

professional experiences in order to gain the most from the course.

£550.00

People


Course summary

The role of the manager

Target group

A recent world wide Gallup survey revealed that in Great Britain:

• 24% of employees are ‘dis-engaged’ from their employer, the 2nd highest in the world

• 89% of workers do not feel actively included in their work place

• 69% of workers feel that their manager doesn’t care about them

• 75% of workers don’t believe that their opinions count

To be at their most effective and to ensure they work efficiently, organisations need their work force to be

fully engaged. This can only be achieved if employees are suitably enabled and empowered to handle

their work with minimum external or management support. This workshop will explore the links between

leadership and engagement. Using “Lessons from Nature” participants will have the opportunity to

observe and discuss the impact of leadership on different personalities.

Managers need well developed skills to lead and encourage their teams, guiding them on the correct path

without making the individuals dependant upon their input. This unique and memorable workshop

considers the manager’s role as a coach and mentor to their staff. It considers how management style will

determine whether employees are able, and willing, to work autonomously or if they will remain

dependant upon their supervisor’s input at every turn. The workshop also considers the environmental

conditions that are necessary to engage individuals and help them to think for themselves.

Managers and supervisors with responsibilities for employees.

Don’t Just Feed Me Chicken –Leadership Principles to Engage, Enable andEmpower Employees

Management Skills

People


Workshop outcomes

Course duration

Price

Using parallels with nature, this workshop explores how coaching principles can be applied to avoid

employee dependency. Taking place at the internationally renowned Hawk Conservancy Trust in

Hampshire, the workshop will:

• demonstrate the techniques used when training birds of prey to perform in shows compared to

preparing them for a return to the wild

• discuss the difference between training & coaching in the working environment

• highlight the significance of recognising performance and how rewarding performance means

something more than praise

• consider the impact of personality and behaviour style when coaching individuals

• recognise the impact of environmental conditions on the individual

Within the workshop our facilitator will introduce the “Leadership T-A-S-K”; this concept will be explained

and a tool will be provided that will help prompt reflective learning routines for each individual after the

event. We will also explain how Festo Didactic Training & Consulting can support your own reflective

learning processes after the event.

Why a Hawk Conservancy?

To help attendees understand and recall the key topics covered, each will have the opportunity to observe

the behaviour of a range of birds at the Hawk Conservancy Trust and interact with them.

Through activities, presentations and discussions, managers will have the opportunity to consider their

own management style and that of their company. They will be able to exchange ideas and experiences

with peers to develop a strategy for the future

One day at the Hawk Conservancy Trust in Hampshire

£250

Management Skills


Seminar RegistrationPlease copy and fax this form to:

Festo Didactic Applied Application Centre

Caswell Road

Brackmills

Northampton

NN4 7PY

Fax number:

01604 667001

Service line:

Tel: 01604 667584

Seminar

Location

Participants

Seminar

Location

Participants

Seminar

Location

Participants

Contact person

Telephone/fax

Company/department

Adress

Invoice adress

Place/date/signature

Date

Date

Date

We have read and accept the general terms and conditions for booking and participating in Festo seminars.

We would like to register for the following seminars:


1. Reserving course places

and dates

1.1 Places on scheduled open

courses may be reserved more

than 5 weeks in advance

without an official order.

Reservations will be held for a

period of 5 days after which

time Festo Didactic may offer

places/dates to other clients if

the reservation is not secured

by the client.

1.2 To secure course

places/dates, an official order

number (account holders) or full

payment(non-account holders)

will be required at the time of

booking. Written confirmation of

orders should be received by

Festo Didactic within 5 working

days of making the booking.

1.3 Delegate name(s) must be

confirmed to Festo Didactic at

least 4 weeks in advance of the

scheduled date or at the time of

booking if the booking is made

within 4 weeks of the course.

2. Confirmation, invoicing

and payment

2.1 Festo Didactic will confirm

all reservations by E-mail. The E-

mail will confirm all relevant

details including: course

date(s), location, delegate

name(s), price and booking

status. Order

Acknowledgements will also be

despatched by post in response

to official orders.

2.2 Invoices will be sent out 4

weeks prior to the scheduled

course date or on the day of

booking if the booking is made

less than 4 weeks ahead.

Payment must be made in

accordance with standing

account conditions.

2.3 Joining instructions,

containing important

information regarding

preparation and attendance

requirements, will be

despatched to the client 3

weeks in advance of the course

date. The client must ensure

that this information reaches

the delegate(s) and that they

are suitably prepared for the

course.

3. Cancellations

3.1 In the event of the client

wishing to cancel a course

reservation or booking for an

open course, the following

charges will apply:

•more than 4 weeks notice: no

charge

• 3-4 weeks notice: 25% of price

charged + £75 administration

charge

• 2-3 weeks notice: 50% of price

charged + £75 administration

charge

• Less than 2 weeks notice:

100% of price charged + £75

administration charge

3.2 In the event of the client

wishing to cancel a booking for

an in-company course, the

following charges will apply:

•More than 4 weeks notice: no

charge if a revised date can be

agreed by both parties.

Otherwise the client will be

liable for any preparation and

development work already

undertaken at a rate of

£1,100/day.

• 3-4 weeks notice: no charge if

a revised date can be agreed

by both parties. Otherwise the

client will be liable for 50% of

price charged + any

preparation and development

work already undertaken at a

rate of £1,100/day.

• 2-3 weeks notice: no charge or

penalty if a revised date can

be agreed by both parties.

Otherwise the client will be

liable for the full cost of the

course + any preparation and

development work already

undertaken at a rate of

£1,100/day.

• less than 2 weeks notice: the

client will be liable for the full

cost of the course + all

preparation and development

work planned or undertaken at

a rate of £1,100/day.

3.3 In the event of Festo

Didactic having to cancel

scheduled arrangements for a

course, the following

arrangements will be made:

• more than 4 weeks notice: the

client will be offered

alternative dates or a full

refund.

• 2-4 weeks notice: the client

will be given a full refund for

the original booking and

offered an alternative date for

50% of the original booking

price.

• Less than 2 weeks notice: the

client will be given a full

refund for the original booking

and offered an alternative date

free of charge.

3.4 Charges / credits resulting

from cancellations will be

processed via credit notes or

invoices as appropriate.

Festo reserve the right to

change prices and course

structure as required.

General Conditions for Booking and Participation

Trainers

Festo Didactic use only

experienced trainers who are

involved in consulting and

supporting customer projects in

addition to running open

courses.

Course documents

Extensive course documents

provide an indispensable

practical reference work.

Catering

The course fees include the

course documents, lunch,

snacks and drinks during the

breaks.

Certification

City & Guilds certificates are

provided where appropriate.

Travel/Hotel

After registering for a course,

you will receive detailed travel

information. Please contact us if

you require accommodation and

we will be happy to arrange this

for you.

How to find us

Festo Didactic

Applied Application Centre

Caswell Road

Brackmills

Northampton

NN4 7PY

Tel: 01604 667584

Fax: 01604 667001

E-mail:

[email protected]

www.festo-didactic.co.uk

Consulting

Our customer advisors will be

pleased to assist you with any

questions on content, locations,

dates and reservations.

Simply call our service line:

01604 667584

Booking: call 01604 667584 or www.festo-didactic.co.uk56

ArgentinaFesto S.A.Edison 2392(B1640 HRV) MartinezProv. de Buenos AiresTel. ++54 (0)11/47 17 82 00, Fax 47 17 82 82E-mail: [email protected]

AustraliaFesto Pty. Ltd.Head Office (Melbourne)179-187 Browns Road, P.O. Box 261Noble Park Vic. 3174Call Toll Free 1300 88 96 96Fax Toll Free 1300 88 95 95Tel. ++ 61(0)3/97 95 95 55, Fax 97 95 97 87E-mail: [email protected]

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BelarusIP FestoMinsk, 220035Mascherov Prospekt, 78, BelarusTel. ++375 (0)17/204 85 58, Fax 204 85 59E-mail: [email protected]

BelgiumFesto Belgium sa/nvRue Colonel Bourg 1011030 Bruxelles/BrusselTel. ++32 (0)2/702 32 11, Fax 726 90 11E-mail: [email protected]

BrazilFesto Automaçao Ltda.Rua Guiseppe Crespi, 76KM 12,5 - Via Anchieta04183-080 Sao Paulo SP-BrazílTel. ++55 (0)11/50 13 16 00, Fax 50 13 18 68E-mail: [email protected]

BulgariaFesto Bulgaria EOOD1592 Sofia9, Christophor Kolumb Blvd.Tel. ++359 (0)2/960 07 12, Fax 960 07 13E-mail: [email protected]

CanadaFesto Inc.5300 Explorer DriveMississauga, Ontario L4W 5G4Tel. ++1 (0)905/624 90 00, Fax 624 90 01E-mail: [email protected]

ChileFesto S.A.Mapocho 19016500151 Santiago de ChileTel. ++56 (0)2/690 28 00, Fax 695 75 90E-mail: [email protected]

ChinaFesto (China) Ltd.1156 Yunqiao RoadJinqiao Export Processing Zone, Pudong,201206 Shanghai, PRCTel. ++86 (0)21/58 54 90 01, Fax 58 54 03 00E-mail: [email protected]

ColombiaFesto Ltda.Avenida El Dorado No. 98-43BogotáTel. ++57 (0)1/404 80 88, Fax 404 81 01E-mail: [email protected]

CroatiaFesto d.o.o.Nova Cesta 18110000 ZagrebTel. ++385 (0)1/619 19 69, Fax 619 18 18E-mail: [email protected]

Czech RepublicFesto, s.r.o.Modranska 543/76147 00 Praha 4Tel. ++420 261 09 96 11,Fax ++420 241 77 33 84E-mail: [email protected]

DenmarkFesto A/SIslevdalvej 1802610 RødovreTel. ++45 70 21 10 90, Fax ++45 44 88 81 10E-mail: [email protected]

EstoniaFesto OY AB Eesti FiliaalLaki 11B12915 TallinnTel. ++372 666 15 60, Fax ++372 666 15 61E-mail: [email protected]

FinlandFesto OYMäkituvantie 9, P.O. Box 8601511 VantaaTel. ++358 (09)/87 06 51, Fax 87 06 52 00E-mail: [email protected]

FranceFesto E.U.R.L.Head OfficeNuméro Indigo Tel. 0820/204640, Fax 204641BP 258,rue du clos Sainte-Catherine94363 Bry-Sur-Marne CedexTel. ++33 (0)1/48 82 64 00, Fax 48 82 64 01E-mail: [email protected]

GermanyFesto Didactic GmbH & Co. KGPostfach 10 07 1073707 EsslingenRechbergstraße 373770 Denkendorfwww.festo-didactic.deTel. 08 00/5 60 09 67, Fax 08 00/5 60 08 43E-mail: [email protected]

GreeceFesto Ltd.40 Hamosternas Ave.11853 AthensTel. ++30 210/341 29 00, Fax 341 29 05E-mail: [email protected]

Hong KongFesto Ltd.Unit C&D, 7/F, Leroy Plaza15 Cheung Shun StreetCheung Sha Wan, KowloonHong KongTel. ++ 852/27 43 83 79, Fax 27 86 21 73E-mail: [email protected]

HungaryFesto Kft.Csillaghegyi út 32-34.1037 BudapestTel. ++36 (06)1/250 00 55, Fax 250 15 93E-mail: [email protected]

IndiaFesto Controls Private Ltd.237B,Bommasandra Industrial Area,Bangalore Hosur Highway,Bangalore 560 099Tel. ++91 (0)80/22 89 41 00, Fax 783 20 58E-mail: [email protected]

IndonesiaPT. FestoJL. Sultan Iskandar Muda No.68Arteri Pondok IndahJakarta 12240Tel. ++62 (0)21/27 50 79 00, Fax 27 50 79 98E-mail: [email protected]

IranFesto Pneumatic S.K.#1,Behbahan St. Ramsar aveTehran 1581975411Tel. ++98 (0)21/88 82 92 25, Fax 882 21 62E-mail: [email protected]

IrelandFesto LimitedUnit 5 Sandyford ParkSandyford Industrial EstateDublin 18Tel. ++ 353(0)1/295 49 55, Fax 295 56 80E-mail: [email protected]

IsraelFesto Pneumatic Israel Ltd.P.O. Box 1076, Ha'atzma'ut Road 48Yehud 56100Tel. ++972 (0)3/632 22 66, Fax 632 22 77E-mail: [email protected]

ItalyFesto S.p.AVia Enrico Fermi 36/3820090 Assago (MI)Tel. ++39 02/45 78 81, Fax 488 06 20E-mail: [email protected]

JapanFesto K.K.1-26-10 Hayabuchi, Tsuzuki-kuYokohama 224-0025Tel. ++81 (0)45/593 56 10, Fax 593 56 78E-mail: [email protected]

Korea SouthFesto Korea Co., Ltd.470-1 Gasan-dong, Geumcheon-guSeoul #153-803Tel. ++82 (0)2/850 71 14, Fax 864 70 40E-mail: [email protected]

LatviaFesto SIADeglava iela 601035 RigaTel. ++371 (0)7/57 78 64, Fax 57 79 46E-mail: [email protected]

LithuaniaFesto UABKaraliaus Mindaugo pr. 223000 KaunasTel. ++370 (8)7/32 13 14, Fax 32 13 15E-mail: [email protected]

MalaysiaFesto Sdn.Berhad10 Persiaran IndustriBandar Sri Damansara, Wilayah Persekutuan52200 Kuala LumpurTel. ++60 (0)3/62 86 80 00, Fax 62 75 64 11E-mail: [email protected]

MexicoFesto Pneumatic, S.A.Av. Ceylán 3, Col. Tequesquinahuac54020 Tlalnepantla, Edo. de MéxicoTel. ++52 (01)55/53 21 66 00, Fax 53 21 66 65E-mail: [email protected]

NetherlandsFesto B.V.Schieweg 622627 AN DelftTel. ++31 (0)15/251 88 99, Fax 261 10 20E-mail: [email protected]

New ZealandFesto LimitedMT. WellingtonAuckland NZTel. ++64 (0)9/574 10 94, Fax 574 10 99E-mail: [email protected]

NorwayFesto ABOstensjoveien 270661 OsloTel. ++47 22 72 89 50, Fax ++47 22 72 89 51E-mail: [email protected]

PeruFesto S.R.L.Calle Amador Merino Reyna #480, San IsidroLima, PerúTel. ++51 (0)1/222 15 84, Fax 222 15 95

PhilippinesFesto Inc.KM 18, West Service Road, South Superhighway1700 Paranaque City, Metro ManilaTel. ++63 (0)2/776 68 88, Fax 823 42 19E-mail: [email protected]

PolandFesto Sp. z o.o.Janki k/Warszawy, ul. Mszczonowska 705090 RaszynTel. ++48 (0)22/711 41 00, Fax 711 41 02E-mail: [email protected]

RomaniaFesto S.R.L.St. Constantin 17010217 BucurestiTel. ++40 (0)21/310 29 83, Fax 310 24 09E-mail: [email protected]

RussiaFesto-RF OOOMichurinskiy prosp., 49119607 MoskowTel. ++7 495/737 34 00, Fax 737 34 01E-mail: [email protected]

SingaporeFesto Pte. Ltd.6 Kian Teck WaySingapore 628754Tel. ++65 62 64 01 52, Fax ++65 62 61 10 26E-mail: [email protected]

SlovakiaFesto spol. s r.o.Gavlovicová ul. 183103 Bratislava 3Tel. ++421 (0)2/49 10 49 10, Fax 49 10 49 11E-mail: [email protected]

SloveniaFesto d.o.o. LjubljanaIC Trzin, Blatnica 81236 TrzinTel. ++386 (0)1/530 21 00, Fax 530 21 25E-mail: [email protected]

South AfricaFesto (Pty) Ltd.22-26 Electron Avenue, Isando, P.O. Box 255Isando 1600Tel. ++27 (0)11/971 55 00, Fax 974 21 57E-mail: [email protected]

SpainFesto Pneumatic, S.A.U.Tel.: 901243660 Fax: 902243660Avenida Granvia, 159Distrito económico Granvia L'HES-08908 Hospitalet de Llobregat, BarcelonaTel. ++ 3493/261 64 00, Fax 261 64 20E-mail: [email protected]

SwedenFesto ABStillmansgatan 1, P.O. Box 2103820021 MalmöTel. ++46 (0)40/38 38 40, Fax 38 38 10E-mail: [email protected]

SwitzerlandFesto AGMoosmattstrasse 248953 Dietikon ZHTel. ++41 (0)44/744 55 44, Fax 744 55 00E-mail: [email protected]

TaiwanFesto Co., Ltd.9 Kung 8th RoadLinkou 2nd Industrial Zone, Linkou #244Taipei Hsien TaiwanTel. ++886 (0)2/26 01 92 81, Fax 26 01 92 87E-mail: [email protected]

ThailandFesto Ltd.67/1 Moo 6 Phaholyothin RoadKlong 1, Klong Luang,Pathumthani 12120Tel. ++66 29 01 88 00, Fax ++66 29 01 88 33E-mail: [email protected]

TurkeyFesto San. ve Tic. A.S.Tuzla Mermerciler OrganizeSanayi Bölgesi 6/1834956 Tuzla - Istanbul/TRTel. ++90 (0)216/585 00 85, Fax 585 00 50E-mail: [email protected]

UkraineFesto UkrainaBorisoglebskaja 11Kiev 04070Tel. ++380 (0)44/239 24 33, Fax 463 70 96E-mail: [email protected]

United KingdomFesto LimitedApplied Automation Centre, Caswell RoadBrackmills Trading EstateNorthampton NN4 7PYTel. ++44 (0)1604/66 70 00, Fax 66 70 01E-mail: [email protected]

United StatesFesto Corporation (New York)395 Moreland Road, P.O.Box 18023Hauppauge, N.Y. 11788General Tel. ++ 1(0)631-435-0800Directi Tel. ++ 1(0)631/404-3182Fax 631-435-3847E-mail: [email protected]

VenezuelaFesto C.A.Av. 23, Esquina calle 71, No. 22-62Maracaibo, Edo. ZuliaTel. ++58 (0)261/759 09 44, Fax 759 04 55E-mail: [email protected]

Festo Worldwide

Festo Ltd

t: 01604 667584e: [email protected]: festo-didactic.co.uk/training

Training and Consulting Course Schedule September 2008

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Transcript of Training and Consulting Course Schedule September 2008