TOTAL QUALITY MANAGEMENT

BY:Muhammad Fahad Ali Mirza

Muhammad ShakeelFareed QadirWaqar Ahmed

PROCESS OF QUALITY MANAGEMENT

• Supply Chain Management

ISCM(Internal) SCM(External)

TQM VS TRADITIONAL SYSTEM

Total Quality Management System Traditional System

• Customer Feedback Emphasis.• Economies of Speed.• Value from Performance.• Technological overlaps.• Team based Organization.• Get it right First time.• Constant Improvement.• Designed for Quality.

• Advance Planning Emphasis.• Economies of Scale.• Value from Volume.• Mechanical Technology.• Hierarchical Organizations.• Not value adding.• Resource intensive.• Waste.

TOTAL QUAILTY MANAGEMENT

BASIC CONCEPTS ABOUT TQM• Continuous improvement of the Quality.• Central focus on the Customer.• Systematic improvement of the Operations.• Open work Environment.• Long-Term Thinking.• Development of Human Resources.• Management responsibility for the TQM Leadership.

EFFECTS OF TQM• Improve Quality(Product/Service)

• Increase Productivity(Less Rejects, Faster Job)

• Lower Cost & Higher Profit

• Business Growth, Competitive, Jobs, Investment

TOOLS & TECHNIQUES OF IMPLEMENTING THE TQM

• ANDON• KAIZEN• 5 S’s• 5 W’s & 1 H• VISUAL MANAGEMENT• KANBAN SYSTEM• POKA YOKE• CHECK LIST• 14 MANAGEMENT PRINCIPLES

• VSM(VALUE STREAM MAPPING)• CONCURENT ENGENERING

ANDON

KAIZEN

5 S’S

5 W’S & 1 H

VISUAL MANAGEMENT SYSTEM

KANBAN

POKA - YOKE

CHECK LIST

14 MANAGEMENT PRINCIPLE

VSM

CONCURRENT ENGINEERING

IMPLEMENTATION OF TQM IN RAW-MATERIAL

• 40% of the production cost comes from the raw material purchased therefore supplier quality management is important

• Need partnership to achieve quality improvement – long term purchase contract.

• Choose supplier on the basis of Quality, not Price.• Supplier management activities.• Define Product/Program Requirement

Evaluate potential and select the best suppliers Conduct joint quality planning and execution Require statistical evidence of quality Certify suppliers, e.g. ISO 900, Ford Q1 Develop and apply Supplier Quality Ratings

IMPLEMENTATION OF TQM IN PROCESSES

• Begin from Top Management.• Top/Senior management must be educated about TQM.• Visit TQM sites, books & Companies etc.• Formation of Quality Council.• Make process safer & more satisfying to the person doing.• Plan for Future.• Standardize the Solutions.• Study the Results.• Implement the Changes.

IMPLEMENTATION OF TQM IN FINISHED PRODUCTS

• Use a Baseline, to identify the Product/Service.• Managing the Facts rather than GUT Feelings.• Benchmarking – grade the competitors, Or best Practice.• Statistical Measures.• Understand the Current Process and how it performed.• Understand the ISCM.

IMPLEMENTATION OF TQM IN PACKAGING, WAREHOUSING & LOGISTICS

• Service is the Key to success.• Give attention to the internal & external customers.• Empower produces more results.• Emphasizing on improvement than the maintenance.• Most mistakes are due to lack of collaboration & miss communication.• Training the best way to succeed.• Quality system produces quality services. Emphasizing on Quality Organizational System.

• 15% errors are due to machine & 85% are due to Management.• Conducive work culture, Right attitude & Commitment.

IMPLEMENTATION OF TQM IN CUSTOMER

• Customer is always right.• Customer Expectations Constantly Changing.• Satisfaction is the total function of Total Experience with Organization.

• Checklist for both Internal & External Customers.• Determine the opportunities for the better improvement.• Good Experiences are told to 6 persons and bad experiences are told to 15 persons.

• International Certifications Help in boosting the Customer.

CONCLUSION

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing

refinements in response to continuous feedback.It also uses different approaches the control the standards

that can’t be maintained while using the traditional Approaches.