Third (October Concurrent Evaluation of Implem Security Act in J

Third

(October

Concurrent Evaluation of Implementation of National Food Security Act in Jharkhand

Department of Food & Public

XAVIER INSTITUTE OF SOCIAL SERVICEDr. Camil Bulcke Path (Purulia Road) Ranchi, Jharkhand

Third Quarter Report

October- December 2019) On

Concurrent Evaluation of Implementation of National Food Security Act in Jharkhand

Ramgarh & Latehar

Department of Food & Public Distribution

Jharkhand

Sponsored By

CONDUCTED BY

XAVIER INSTITUTE OF SOCIAL SERVICE Dr. Camil Bulcke Path (Purulia Road) Ranchi, Jharkhand

February 2020

Concurrent Evaluation of Implementation of National Food

XISS/RANCHI-CONCURRENT EVALUATION OF NFSA-JHARKHAND Page 1

ACKNOWLEDGMENT This Concurrent Evaluation team of XISS is duty bound to express gratitude to the people and officials of District Ramgarh & Latehar of Jharkhand for their assistance.

First of all, we must thank the Secretary Food, & Public Distribution Mr. Ravikant; Joint Secretary (BP & PD) Mr. Pramod Kr. Tiwari; Deputy Director-General, Evaluation NITI Aayog, Mr. Rakesh Ranjan; AS & FA (Steel) Addl. Charge (Dept. of Food & PD) Ms. Saraswati Prasad and Economic Advisor Mr. Nilambuj Sharan for their guidance's & support.

We thank in a special way to Mr. Thomas Dung Dung, Joint Secretary, Department of Food & Civil Supplies, Govt. of Jharkhand.

We thank Ms. Shaile Prabha Kujur, District Supply Officer, Ramgarh & Mr. Amit Prakash, District Supply Officer of Latehar. The data that was needed for the monitoring/evaluation was made available by them. The Officials were willing to go out of their way to help.

It is but natural to express our gratitude to each and every one we met in Jharkhand with respect to Concurrent Evaluation. Akash Bhuinya

Xavier Institute of Social Service, Dr.Camil Bulcke Path,

Ranchi, 834001, Jharkhand


TABLE OF CONTENTS

Page No.

Acknowledgment 1

List of Tables 3

Executive Summary 4-6

Chapter I - Introduction 7-9

Chapter II - Description of study area 10-11

Chapter III - Beneficiary selection and ration card management 12-15

Chapter IV - Fair Price Shop Management 16-23

Chapter V - Supply Chain Management and door step delivery 24-25

Chapter VI - Access to food grain entitlement and FPS automation 26-29

Chapter VII - Grievance Redressal System 30

Chapter VIII - Vigilance committee and social audit 31

Chapter IX - Digital Payment 32

Chapter X - Key Recommendations and Suggestions 33-35

Annexure I - Checklist for Nodal Officers. i-ii

Annexure II State Fact Sheet iii-xiii

Annexure II - Fact Sheet - Ramgarh xiv-xix

Annexure-III - Fact Sheet – Latehar xx-xxv


List of Tables Page No.

1.1 Quarterly Sample plan 8

2.1 General information about the State and districts 11

2.2 District wise studied villages with sample size 11

3.1 (a) Distance travel for applying, addition/ deletion of member 12-13

3.1 (b) Cost incurred, timetaken and satisfaction level 13

3.2 Awareness among beneficiaries 14

3.3(a) Aadhar, bank a/c and mobile seeding in ration card 14-15

3.3(b) Reason for not seeding mobile no. and bank a/c with ration card 15

4.1 FPS dealer ownership 16

4.2 Service delivery 16-17

4.3 Number of opening days of FPS quality of service delivery 17

4.4 Accessibility and cleanliness of FPS 18

4.5 Availability of online data and transportation charge 18

4.6 PDS items received after first week and time gap for receiving commission

19

4.7 Margin/commission received by FPS dealer per month 20

4.8(a) One-time expenditure incurred by FPS dealer 20

4.8(b) Monthly expenditure incurred 21

4.9(a) Installation and use of e-POS at FPS 21

4.9(b) Quantity of food grains sold last month through e-PoS (in Kg) 22

4.9(c) Alternate option in case of failure, no. of visit and time taken in one transaction in e-Pos machine

23

5.1 Storage capacity and adequacy 25

6.1 Entitlement under NFSA to beneficiaries 26

6.2(a) Food grain (rice) consumed by beneficiary HHs (in kg) 27

6.2(b) Preferred share of food grains 27-28

6.3 Facilities to old and Differently abled people 28-29

9.1 Reasons for not preferring Cash Subsidy in the Bank Account 32


Executive Summary

1. Introduction

The current study entitled ‘Third Quarter Report on Concurrent Evaluation of the Implementation of National Food Security Act in Jharkhand’ is a part of the ongoing national level Concurrent Evaluation on the Implementation of National Food Security Act, (NFSA) 2013 being conducted by different monitoring institutes. This study took place in two districts of Jharkhand namely Ramgarh and Latehar. Five (5) FPS (Fair Price Shops) comprising of Four (4) rural FPS and one (1) urban FPS was visited in the month of October this year. The objective of this study is to assess the systematic implementation of NFSA and benefits received by the targeted beneficiaries.

2. Beneficiary selection and ration card management

In both the districts it was observed that beneficiaries lacked the knowledge about the eligibility criteria of availing PHH/AAY cards. There is an online system in place for applying for new ration cards or to modify details in ration cards, but most of the interviewed beneficiaries were unaware of any such facility. The major difficulties faced by the beneficiaries in applying for new ration cards or to modify details were lack of knowledge of online facilities. It was also observed that currently the process of issuance of new ration cards has been stopped temporarily in the state citing to excess issuance of ration cards in the past. The ration card management system in the state has been digitized and the details of each ration cards can be viewed through the online portal of the state. Since there is a lack of knowledge among beneficiaries about the online facilities there should have been campaign for ICE (Information, Communication and Education) for the beneficiaries especially in rural areas but no such campaign has been reported by the beneficiaries.

3. Access to food grain entitlements and FPS automation

Among the 150 interviewed beneficiaries none of them expressed disappointment regarding the access and availability of the food grains to them. It was also found that PDS food grains meet almost half the requirements of the households. None of the beneficiaries had any problem with the quality of the food grains provided to them, but since in rural FPS of the state rice is only provide many beneficiaries demanded that wheat should also be given to them in some shares. It was reported that most FPS shops were open for 3 to 3.5 weeks in a month and none of the beneficiaries complained against the days and hours of opening of the FPS. No FPS dealer reported that they received any training and only a small demo was giving to them by the e-Pos distributing company when the machine was initially distributed to them. Since, e-Pos are used in the state for distributing food grains there is a system in place for authenticating the beneficiary using fingerprints, and if there is a authentication problem the OTP is used for verifying the beneficiary. Electronic Weighing machines were found to be used at many FPS and godowns but they are not connected to the e-Pos or online in anyway. Hindi voice and printed slip are available but they are not available in the local languages. A printed transaction slip is provided at all FPS but no micro-ATM facility is available for cashless transaction and there is no Banking Correspondent and Common


Service Centre facility available in these FPS. For security purposes the dealer has to use his/her fingerprint for biometric authentication to get access to e-Pos machines. The dealer ensures that beneficiaries’ finger is clean and correctly placed on the scanner but no best finger detection system was found to be used. It was also observed that there is no formal system in place for home delivery/nomination of other to take food grins for old, infirm and physically challenged beneficiaries but informally people and the dealer help such beneficiaries regularly, so none of the beneficiaries complained of any such instance where they faced difficulty to take food grains. Due to the introduction of e-Pos machines all the transaction is transparently reflected in the state portal in real time.

4. Supply Chain and FPS viability

It was found that there was no delay in receiving stock from FCI godown to district godown. The district godown receives their stock by 30th of the month and by the 1st of the next month, godowns receive the SIO (Store Issue Order). However, it was observed that sometimes there was a delay in distributing rations to respective FPS from the godowns due to the problem of transportation which is on contract. The stock is monthly sent to the FPS and it reaches FPS on 10-15 of the month and generally most ration is distributed among the beneficiaries from 20-21 of the month. Beneficiaries do have the freedom to lift their food grains of the previous month. It was observed that the state is seriously suffering from the lack of manpower at crucial supply chain at both Block and District level. In both the districts it was found that at Block level in most of the Block the BDO (Block Development Officer) has been given additional work to look after the Supply Chain. There is no post of Food Inspector in the state which is crucial to ensure the supply chain and maintain transparency. There is no facility reported by the beneficiaries and the FPS dealer where SMS alerts are sent to them for alerting them about arrival of food grains. The release order, gate passes, truck challans, etc are generated online but they are only partially online and there is no strict enforcement of the same. Stock position of the godowns is captured online and the same can be found on the state portal.

5. Grievance redressal system

The grievance redressal mechanism in both the district was very ineffective and dormant. The beneficiaries were totally unaware about it and the monitoring team could hardly feel its active existence. The beneficiaries were unaware of the toll-free or any grievance redressal system and if any beneficiary knew about it, it was due to display of toll-free number behind the back of the ration cards. Beneficiaries in both the districts had a grievance against the performance of e-Pos machines, which created problem due to network and server issues. Even the officials know about this problem but nothing concrete has been done to solve this issue. It was also observed that beneficiaries in both districts were more aware about “Mukhyamantri Jan Samwad” toll free number compared to the Food and Supply Dept.’s toll free number.


6. Vigilance Committees and Social Audits

District level Vigilance Committees has been formed both at Ramgarh and Latehar, but it was found to be dormant and ineffective. No record of meeting was provided and regular meetings do not take place. The major reason for it is the time not given by the Local Elected Representative of the Area. In FPS no vigilance committees have been formed in both the districts.

7. Portability and Digital payment

In both the district there is no facility for portability or digital payment. E-Pos machines have been introduced for the distribution of the food grains therefore introduction of portability should not be a big issue but the major barrier that is stopping portability is stock maintenance of FPS. The facility of digital payment hasn’t been introduced in the state, and beneficiaries too don’t seem to be keen on using such facilities. ICE (Information, Communication, and Education) activities may help to increase in adoption of digital facilities.


CHAPTER I

Introduction

National Food Security Act 2013 (NFSA) was passed by the Government of India to provide food and nutrition security to the people of India by providing access to food grains at affordable prices. The Act provides for coverage of up to 75% of the rural population and up to 50% of the urban population for receiving subsidized food grains under Targeted Public Distribution System (TPDS), thus covering about two-thirds of the population. The eligible persons are entitled to receive 5 Kg of food grains per person per month at subsidized prices for rice/wheat/coarse grains. The households under existing Antyodaya Anna Yojana (AAY), which covers the poorest of the poor, will continue to receive 35 Kg of food grains per household per month at a highly subsidized price.

Since enactment of the NFSA, the progress has been monitored by the concerned ministry mainly through official sources like periodic progress reports, regular meetings, field visits etc. However, to know more deeply the implementation of NFSA at the ground level there was a need of third-party incisive and comprehensive evaluation on regular basis across the country. Therefore, the study entitles “Concurrent evaluation and monitoring of National Food Security Act 2013 in Jharkhand State” was entrusted to Xavier Institute of Social Service, Ranchi by the Ministry of Food, Consumer Affairs and Public Distribution, New Delhi for the year 2018-19.

Objectives of the Study

The main objectives of the concurrent evaluation are to assess the overall progress of implementation of NFSA (2013) in Jharkhand to measure and monitor the change it has brought about, specifically:

At a systematic level: Assessment and analysis of the progress of implementation of various aspects of the NFSA 2013.

At beneficiary level: Evaluation of the benefits of NFSA on the target groups to achieve the objectives of the NFSA.

Scope of the Study

The concurrent evaluation will be conducted on a quarterly basis. Two sample districts will be covered on a quarterly basis.

Timelines of the Study

The concurrent evaluation was conducted for the third quarter as per the norms laid down in the ToR. The evaluation team devoted a minimum of one day per village having a Fair Price Shop.


Sampling Methodology

The allocation of the total sample in the State was based on the proportion of NSSO agro- climate regions and population size of the State. Further, the sample was allocated from the rural and urban area within the state in proportion to the rural/urban NFSA coverage share in the State.

Table 1.1. Quarterly Sample plan

S. No.

State Sample District

No. of Sample villages No. of Sample NFSA households

FPS level Vigilance Committee Rural Urban Total Rural Urban Total

1 Jharkhand 2 8 2 10 120 30 150 10

Sampling and Data collection

In each quarter one district, each from an NSS region was randomly selected using the equal probability approach as the first stage sample unit.

Village / Urban ward (where FPS is located) formed the second stage units of selection from which sample of households were selected.

Five villages/ urban ward (where FPS is located) from rural/ urban (where FPS is located) from the rural/urban area in each district (based on the urban-rural distribution of NFSA population in the State) were randomly selected.

In each village, 15 sample NFSA beneficiary household (i.e. 10 PHH and 5 AAY) were selected using a systematic random sampling method. Adequate representation of ST/SC, Poor, and the vulnerable population was ensured in the sample.

In each village in addition to 15 NFSA household (10 PHH household and 5 AAY Households), Vigilance Committee and fair price shops were also covered.

At District level, one godown, District level Vigilance Committee, District Grievance Redressal Officer (DGRO) and one District level Food and Civil supplies officer were covered.

Limitations of the study

Small Sample Size: The state of the whole district was to be analysed through conducting a survey in only 5 villages of the district. If there were more villages covered under the survey, more cases would have come in light and the analysis of evaluation of NFSA would have been more comprehensive.

Timeline: For each village, only one day of time was devoted for conducting the survey which included an interview of 15 beneficiaries, one FPS and the Vigilance committee. If there would be more time allotted, more detailed survey would have been conducted.


Summary of the findings

The vigilance committee was not formed in Ramgarh and Latehar district. Acute shortage of manpower in the Dept. of Food in Govt. of Jharkhand which causes

hindrance in proper functioning of the department in the state. There is acute shortage of Block Supply Officers, Godown Managers, etc.

Low level of awareness among the interviewed beneficiaries. 100% take-off of ration from the beneficiaries. Beneficiaries were satisfied with the quality of the food grains provided. No instances of mixing of foreign materials in the food grains. Beneficiaries were satisfied with the number of days and timing of opening FPS. Grievance redressal mechanism is not very effective. Use of e-POS machine in all the FPS. No transportation cost charged from any of the FPS. Most of the beneficiaries HHs were unaware about the eligibility criteria of NFSA. There were no cases found for getting under-weight of ration in all ten surveyed villages. There were no cases found for overcharged for ration in all ten surveyed villages. Out of 150 beneficiaries,none of the HHs said they were unaware about DGRO- District

Grievance Redressal Officer and SFC- State Food Commission.


CHAPTER II

Description of Study Area Jharkhand is a state in eastern India. It was carved out of the southern part of Bihar on 15th November 2000. Jharkhand shares its border with the states of Bihar to the north, Uttar Pradesh and Chhattisgarh to the west, Odisha to the south, and West Bengal to the east. The city of Ranchi is its capital while Jamshedpur is the largest and the biggest industrial city in the state. Jharkhand is famous for its rich mineral resources like Uranium, Mica, Bauxite, Granite, Gold, Silver, Graphite, Magnetite, Dolomite, Fireclay, Coal, Iron, Copper, etc. Forests and woodlands occupy more than 29% of the land cover of the state which is one of the highest compared to other states in India.

The state was formed with 18 districts, 18 years ago and presently it has 24 districts. Jharkhand has a total population of 3.29 crores. The population consists of 28% tribal’s, 12% scheduled castes and 60% others (census, 2011). There are 32 tribes in Jharkhand out of which Santhals are the maximum amounting to one-third of the total tribal population. Santhals are followed by Oaron, Munda and Ho community which contributes more than 10% of the tribal population.

PDS plays a very important role in the lives of people in Jharkhand. Since the majority of the population consists of tribal people who do not have a very sustainable source of livelihood. Most of them depend upon agriculture and forest products for their sustenance. In their uncertain and fragile life, NFSA provides them with food and economic security. Under NFSA beneficiary households are entitled of food grains at a symbolic price of Rs.3/2/1 for rice/wheat/millets respectively. However, this rate is further reduced to Rs.1 per kg by the State Government in Jharkhand. Aadhar Based Biometric Authentication (ABBA) on PDS was first introduced in Ormanjhi Block of Ranchi. In August 2016, ABBA was made mandatory i.e. no authentication, no food. Gradually ABBA was extended to other districts also covering almost entire state by 2017. But still, some of the areas are still operating in offline mode.

For the third quarter (2019-20) of the study “Concurrent Evaluation of Implementation of NFSA” in the state of Jharkhand two districts namely Ramgarh and Latehar were selected.

Ramgarh District: Ramgarh was made a district on 12 September 2007. It was carved out of erstwhile Hazaribagh District. Ramgarh lies at the heart of the Jharkhand State. It is a mining, industrial and cultural hub with the famous Maa Chhinnamasta Temple. The name Ramgarh means “The Fort of God Ram”. The district of Ramgarh has been named after the town Ramgarh, its present headquarters.

In 2011, Ramgarh had population of 9,49,443 of which male and female were 4,94,230 and 4,55,213 respectively. In 2001 census, Ramgarh had a population of 8,39,482 of which males were 4,43,982 and remaining 395,500 were females. Ramgarh District population constituted 2.88 percent of total Maharashtra population. In 2001 census, this figure for Ramgarh District was at 3.12 percent of Maharashtra population. Average literacy rate of Ramgarh in 2011 were 73.17 compared to 57.75 of 2001. With regards to Sex Ratio in Ramgarh, it stood at 921 per 1000 male compared to 2001 census figure of 891. The average national sex ratio in India is 940 as per latest reports of Census 2011 Directorate.

Latehar District: The name of Latehar is named after the village of Latehar situated on Ranchi – Daltonganj road. It is 100 km by road from Jharkhand’s capital Ranchi. Latehar is famous for its rich natural beauty, forest, forest products and minerals. Since 1924, it has


been an integral part of Palamu district as a part of the grant. It was recognized as Jharkhand Government’s notification no – 946, dated 04.04.2001 as a district with the status of the subdivision.Located in the north-west corner of Jharkhand, Latehar is situated in the Palamu region. It is surrounded by Chhattisgarh State and District headquarter, Ranchi, Lohardaga, Gumla, Palamu and Chatra districts. It is mainly tribal district, about 45.54% of the population Scheduled Tribes and more than 66% of the total population includes Scheduled Castes and Scheduled Tribes. Total geographical area of the district is 3,622.50 sq. Km. There are two subdivisions (Latehar and Mahuadand) and nine blocks in the district, out of which the remote villages are scattered between dense jungle, mountainous areas and agricultural areas.

In 2011, Latehar had population of 7,26,978 of which male and female were 3,69,666 and 3,57,312 respectively. In 2001 census, Latehar had a population of 560,894 of which males were 2,86,893 and remaining 2,74,001 were females. Latehar District population constituted 2.20 percent of total Maharashtra population. In 2001 census, this figure for Latehar District was at 2.08 percent of Maharashtra population. Average literacy rate of Ramgarh in 2011 were 59.51 compared to 40.69 of 2001. With regards to Sex Ratio in Latehar, it stood at 967 per 1000 male compared to 2001 census figure of 955. The average national sex ratio in India is 940 as per latest reports of Census 2011 Directorate. Table 2.1: General information about the State and districts

Parameters Jharkhand Latehar Ramgarh Population 32988134 726978 949443 Area (sq. km.) 79716 sq km 4291 1341 Literacy Rate 66.41% 59.51% 73.17% Sex Ratio 948 967 921 Total PHH members 22498124 6104 5265 Total AAY members 3779185 3201 3173

From each district 5 villages, 4 rural and 1 urban ward were selected for the survey. From each Village 15 beneficiaries, 10 PHH and 5 AAY Card holders were interviewed. Apart from them 5 FPS, Vigilance committee and District godown were also included in the survey.

Table 2.2: District wise studied villages with a sample size District

Village/ Town

Sample size

No. of HHs under NFSA

Fair Price Shop

FPS level Vigilance committee

District Godown

District level Vigilance committee PHH AAY

Latehar Nagar 10 5 1 1

1 1 Chitar pur 10 5 1 1 Namudar 10 5 1 1 Ward no.5 10 5 1 1 Borsidag 10 5 1 1

Ramgarh Kusumdih 10 5 1 1

1 1 Chotki pona 10 5 1 1 Mandu 10 5 1 1 Ward no-1 10 5 1 1 Bongawar 10 5 1 1

Total sample size 100 50 10 10 2 2


CHAPTER III

Beneficiary Selection and Ration Card Management Instances of eligible but left out beneficiaries In both the Districts Ramgarh and Latehar, efforts were made to locate eligible beneficiaries who were left out under AAY and PHH scheme. FPS dealers were interrogated in presence of villagers and villagers were interrogated in isolation regarding it but none could be located.

Effectiveness of mechanism to identify eligible/ineligible beneficiaries Under NFSA, eligible or ineligible beneficiary households are identified using “exclusion approach.” Under this approach, there is a list of simple and transparent exclusion criteria, and then every rural household is eligible by default unless it meets one or more of these criteria. In Jharkhand any household is excluded from the eligibility if it meets the following criteria:

i. Ownership of four-wheeler used as commercial purposes. ii. Ownership of more than five acres of irrigated land or ten acres of any land. iii. Member pays income tax. iv. Regular Government employment and v. Possession of pucca house with more than three rooms.

No such case was found where the interviewed beneficiaries fulfilled any of the above criteria and still eligible under NFSA.

Ease in applying new ration card or modification

Among the 150 interviewed beneficiaries, 3 beneficiaries from Latehar and 6 beneficiaries from Ramgarh replied that they applied for modification in the ration card. Online facility for the same is available through state portal. But it was found that it is general sentiment among the beneficiaries that the addition of members in the ration card or application for new ration card will take forever. The major reason behind this issue is that district administration has already issued their full quota of ration cards and they can only add new members or issue a new ration card when old cards are either surrendered or deleted. Table 3.1 (a) Distance travel for applying, addition/ deletion of member

District Village Applied new ration card/addition &

deletion of member

If yes, distance travel for new ration card/addition & deletion of member

Yes No At home/ Mobile Phone

Less than 5 km 6-10 km 10-20km

Latehar Nagar 1 14 0 1 0 0

Chitar pur 0 15 0 0 0 0

Namudar 1 14 0 1 0 0

Ward no.5 1 14 0 1 0 0

Borsidag 0 15 0 0 0 0

Total 3 72 0 3 0 0


Ramgarh Kusumdih 0 15 0 0 0 0

Chotki pona

0 15 0 0 0 0

Mandu 0 15 0 0 0 0

Ward no-1 4 11 0 4 0 0

Bongawar 2 13 0 2 0 0

Total 6 69 0 6 0 0

Table 3.1(b): Cost incurred, timetaken and satisfaction level

District Village Average cost incurred for

Card / addition & deletion

Average time took

Satisfaction level

Rs.100 Rs. 250 Two month

Above 2 month

Dissatisfied Neutral Satisfied

Latehar Nagar 1 0 1 0 0 1 0

Chitar pur 0 0 0 0 0 0 0

Namudar 0 1 1 0 1 0 0

Ward no.5 1 0 1 0 0 1 0

Borsidag 0 0 0 0 0 0 0

Total 2 1 3 0 1 0 0

Ramgarh Kusumdih 0 0 0 0 0 0 0

Chotki pona 0 0 0 0 0 0 0

Mandu 0 0 0 0 0 0 0

Ward no-1 4 0 4 0 0 4 0

Bongawar 0 2 1 1 1 1 0

Total 4 2 5 1 1 5 0

Level of awareness of the procedure It was observed that the level of awareness among the interviewed beneficiaries was very low and most of them were unaware of the various procedures and facilities under NFSA.

None of the interviewed respondents from both the districts replied that they were aware of the eligibility criteria for availing benefits under NFSA.

Only 11 out of 150 (7.3%) interviewed respondents from both the districts replied that they were aware of the process of applying for new or duplicate ration card. Most of the respondents approach their FPS dealer for the above purpose but they were unaware about the whole process of applying for new or duplicate ration card.

Only 11 beneficiaries out of 150 (7.3%) interviewed respondents were aware of availing various facilities such as online, CSC, Block level facilities etc under NFSA.


Table 3.2: Awareness among beneficiaries.

District Village Aware of the eligibility

criteria for availing befits

Aware of the process of

applying for new or duplicate ration card

Aware of the following facilities avail the service

Yes No Yes No Online CSC Block Level

Any Others

Not aware

Latehar Nagar 0 15 0 15 0 0 0 0 15

Chitar pur 0 15 1 14 0 0 1 0 14

Namudar 0 15 0 15 0 0 0 0 15

Ward no.5 0 15 2 13 1 0 1 0 13

Borsidag 0 15 0 15 0 0 0 0 15

Total 0 75 3 72 1 0 2 0 72

Ramgarh Kusumdih 2 13 3 12 2 0 1 0 12

Chotki pona

1 14 1 14 1 0 0 0 14

Mandu 2 13 4 11 2 0 2 0 11

Ward no-1 0 15 2 13 2 0 0 0 13

Bongawar 1 14 1 14 1 0 0 0 14

Total 6 69 11 64 8 0 3 0 64

Aadhaar, mobile and bank account seeding

Out of the 150 interviewed households a total of 362 members from Latehar district and 319 members from Ramgarh district have seeded their Aadhar number in their ration card.

In case of ration card, 138 (92%) beneficiaries responded that they have seeded both i.e. bank account number as well as mobile number with ration card while 7 (4.7%) beneficiaries responded that they have seeded only bank account number in their ration card. And no case was found where the beneficiary has seeded neither bank account number nor mobile number to their ration card.

Table 3.3(a): Aadhar, Mobile no. and bank a/c seedingwith ration card District Village Number of

members seeded Aadhar No. in Ration Card

Aadhar No. seeded with following

Bank A/c & mobile no. seeded in ration card

Bank A/c

Bank A/c & Mobile

None Bank A/c

Bank & Mobile No.

None

Latehar Nagar 51 2 13 - 3 12 -

Chitar pur 69 - 15 - 1 11 3

Namudar 74 1 14 - - 15 -

Ward no.5 82 0 15 - - 15 -

Borsidag 86 - 15 - 1 14 -

Total(a) 362 3 72 - 5 67 3

Ramgarh Kusumdih 52 1 14 - 1 14 2


Chotki pona 70 1 14 - 1 14 -

Mandu 68 - 15 - - 15 -

Ward no-1 71 - 15 - - 15 -

Bongawar 58 - 15 - - 15 -

Total(b) 319 2 73 - 2 71 2

Total (a+b) 681 5 145 - 7 138 5 It was observed that 11 (7.3%) interviewed beneficiaries have not seeded their mobile number to their ration card. The prominent reason behind this was that either the beneficiary do not own a mobile number or they were unaware of the requirement/process to seed their details. 4 beneficiaries responded that they could not seed their mobile number because they do not own any mobile phone. There were 3 such cases also where the beneficiaries were submitted but not seeded of the requirement / process to seed their mobile number.

Table3.3(b): Reason for not seeding mobile no. and bank a/c with ration card District Village Reason for not seeding mobile no. in ration card

Do not have mobile

Unaware of the seeding process

Submitted but not seeded

Others

Latehar Nagar 0 0 0 3

Chitar pur 2 1 0 0

Namudar 0 0 0 0

Ward no.5 0 0 0 0

Borsidag 0 0 3 0

Total (a) 2 1 3 3

Ramgarh Kusumdih 2 0 0 0

Chotki pona 0 0 0 0

Mandu 0 0 0 0

Ward no-1 0 0 0 0

Bongawar 0 0 0 0

Total (b) 2 0 0 0

Total (a+b) 4 1 3 3


CHAPTER IV

Fair Price Shop Management

Ownership pattern of FPS Dealer Out of 10 FPS surveyed, all 6 FPS Dealers had Private (License) ownership and 4 FPS were handled by Women SHG. Therefore, there was a diversified proportion of every type of FPS.

Table 4.1: FPS dealer ownership District Village FPS Dealer Name OWNERSHIP

Latehar Nagar Manti Devi Women Self Help Group Chitarpur Bilchin Tirkey Women Self Help Group Namudar Md. Salim Private (License) Ward no.5 Abdul Sadam Ansari Private (License) Borsidag Reshma Devi Women Self Help Group

Ramgarh Kusumdih Manju Lal Saw Private (License) Chotkipona Mahesh Ram Private (License) Mandu Manoj Kumar Modi Private (License) Ward no-1 Rajesh Kumar Jain Private (License) Bongawar Radha Devi Women Self Help Group

Accessibility – distance traveled to FPS

Out of the 150 interviewed beneficiaries, 130 (86.7%) beneficiaries responded that they have to travel less than 1 km to receive their ration from FPS. 15 (10%) beneficiaries responded that they have to travel 1 km to 2 km to receive their ration, 5 (3.3%) beneficiaries responded that they have to travel 2 km to 3 km to receive their ration.

In Latehar district, out of 75 beneficiaries 33 (44%) beneficiaries replied that they personally visit the ration shop whereas 42 (56%) beneficiaries were responded that the ration dealer informs them about the distribution of the food grains. Similarly, in Ramgarh district out of 75 beneficiaries 27 (36%) beneficiaries replied that they personally visit the ration shop whereas 45 (60%) beneficiaries were responded that the ration dealer informs them about the distribution of the food grains. They said that their houses are very near to the FPS shops so it causes no trouble for them to visit and get informed about the distribution of the Ration. 3 (4%) beneficiaries from Ramgarh district replied that they get the information through the drum beating.

Table 4.2: Service delivery

District

Village The distance of Fair

price shop Information about the distribution of

food grains

0-1 km 1-2 km 2-3 km Personally visiting the ration

shop

Through the ration dealer

Drum beating

Latehar Nagar 15 0 0 5 10 0

Chitarpur 15 0 0 2 13 0


Namudar 15 0 0 11 4 0

Ward no.5 14 1 0 5 10 0

Borsidag 11 4 0 10 5 0

Total (a) 70 5 0 33 42 0

Ramgarh Kusumdih 3 7 5 2 13 0

Chotkipona 14 1 0 0 15 0

Mandu 14 1 0 8 4 3

Ward No.-1 15 0 0 15 0 0

Bongawar 14 1 0 2 13 0

Total (b) 60 10 5 27 45 3

Total (a+b) 130 15 5 60 87 3

Adherence to food distribution calendar and quality of service delivery

The number of opening days is fixed for all the Fair Price Shops. In both Ramgarh and Latehar respondents replied that the shops are open for around 15-17 days in a month. Generally they don’t have any problem from FPS dealers. The FPS dealer used to open their shop if the beneficiary arrived for their ration. On further investigation, it was found that the food grains are generally distributed within the first week of allotment of Ration to most of the households. However, if some beneficiaries could not receive their ration because for any reason, they are free to come any time within the month and receive their ration. Generally, within 15-16 days all the beneficiaries receive their rations. Almost all the respondents (139) said that they were satisfied with the number of working days of Fair Price Shops while 11 respondents were not satisfied by working days of FPS dealers.

Table 4.3: Number of opening days of FPS quality of service delivery District Village Opening day ration shop is

fixed No. of working days the ration shop is satisfied

Yes No If yes, no days Yes No

Latehar Nagar 15 0 16 15 0

Chitarpur 15 0 15 15 0

Namudar 15 0 15 15 0

Ward no.5 15 0 17 13 2

Borsidag 15 0 16 15 0

Total 75 0 16 73 2

Ramgarh Kusumdih 15 0 15 15 0

Chotkipona 14 1 16 9 6

Mandu 15 0 15 12 3

Ward no-1 14 1 17 15 0

Bongawar 15 0 15 15 0

Total 73 2 16 66 9


Quality of storage facility On the basis of general observation and discussion with the beneficiaries, it can be said that the service delivery system is satisfactory and no serious complains were received by the evaluating team. All the visited FPS shops were well connected by road. Regarding the cleanliness all FPS shops well maintained. The shops were neat and clean.

Table 4.4: Accessibility and cleanliness of FPS District Village Accessibility of

FPS Status of cleanliness of FPS

Yes No Well maintained

Not-so-well maintained

Needs improvement

Latehar Nagar 1 - 1 - - Chitar pur 1 - 1 - - Namudar 1 - 1 - - Ward no.5 1 - 1 - - Borsidag 1 - 1 - - Total 5 - 5 - -

Ramgarh Kusumdih 1 - 1 - - Chotki pona 1 - 1 - - Mandu 1 - 1 - - Ward no-1 1 - 1 - - Bongawar 1 - 1 - - Total 5 - 5 - -

Availability of online data in POS at FPS and transportation cost charged In both district of Ramgarh and Latehar all 10 sampled FPS were maintaining records 100% online. In case the online system is not working the FPS dealer maintains the record manually. None of the FPS was maintaining records fully manually. None of the FPS was charged by the transporter for the delivery of food grains.

Table 4.5: Availability of online data and transportation charge District Village Availability of data online at FPS Charged by

transporter All records are

online Partially

online Fully

Manual Yes No

Latehar Nagar 1 - - - 1 Chitar pur 1 - - - 1 Namudar 1 - - - 1 Ward no.5 1 - - - 1 Borsidag 1 - - - 1

Ramgarh Kusumdih 1 - - - 1 Chotki pona

1 - - - 1

Mandu 1 - - - 1 Ward no-1 1 - - - 1 Bongawar 1 - - - 1


Delay in receiving ration and time gap in receiving the commission The FPS dealers reported that usually, they didn’t experience any delay in receiving their entitled ration. Since, FPS dealer receive commission directly from the beneficiaries i.e Rs.1/kg there is no time gap in receiving their commission.

Table 4.6: PDS items received after the first week and time gap for receiving a commission District Village Delay in receiving

entitled ration. The time gap between bill submission

and payment

No

del

ay

Oth

er r

easo

ns

FP

S de

aler

col

lect

it f

rom

be

nef

icia

ries

Wit

hin

24 h

rs.

1-3

days

Wit

hin

a w

eek

Wit

hin

for

tnig

ht

Wit

hin

a m

onth

Mor

e th

an a

mon

th

Oth

ers

Latehar Nagar 1 - - - - - - - - - Chitar pur 1 - - - - - - - - - Namudar 1 - - - - - - - - - Ward no.5 1 - - - - - - - - - Borsidag 1 - - - - - - - - -

Ramgarh Kusumdih 1 - - - - - - - - - Chotki pona 1 - - - - - - - - - Mandu 1 - - - - - - - - - Ward no-1 1 - - - - - - - - - Bongawar 1 - - - - - - - - -

Commission/Margin received by FPS dealer per month The FPS dealers receive the commission on the sale of various items such as NFSA food grains, NFSA atta, sugar, kerosene, and gunny bags. Out of these items maximum share of the commission is received from the sale of NFSA food grains.

The FPS dealer earned average commission of Rs. 8151/- through the sale of NFSA food grains in Latehar district whereas in Ramgarh district the commission earned by FPS dealers through food grain was Rs. 8013/-. The overall commission received through the sale of NFSA food grains for both the district is Rs. 8082/-. Apart from the commission or margin earned by the FPS dealers on food grain, they also earned commission or margin through sales of sugar and kerosene oil. It was found that the overall average Rs. 8712.00 commission was earned by FPS dealers on saleing of different commodities in Latehar district and similarly, in Ramgarh the average commission earned by FPS dealers was Rs. 8510/-.


Table 4.7: Margin/commission received by FPS dealer per month District Village Margin

NF

SA

fo

od

grai

ns

NF

SA

-Att

a

Sug

ar

Ker

o-se

ne

oil

Gun

ny

bag

Tot

al

Latehar Nagar 7871 0 36 650 0 8557 Chitarpur 6240 0 33 380 0 6653 Namudar 9720 0 39 544 0 10303 Ward no.5 11960 0 27 700 0 12687 Borsidag 4965 0 16 377 0 5358

Total (a) 40756 0 151 2651 0 43558 Average(a) 8151 0 30 530 0 8712 Ramgarh Kusumdih 6205 0 52 323 0 6580

Chotkipona 3875 0 0 209 0 4084 Mandu 13880 0 54 753 0 14687 Ward no-1 12685 0 69 704 0 13458 Bongawar 3420 0 0 320 0 3740

Total (b) 40065 0 175 2309 0 42549 Average (b) 8013 0 35 462 0 8510 Total (a+b) 80821 0 326 4960 0 86107 Overall average (a+b) 8082 0 33 496 0 8611

Expenditure incurred by FPS dealer

Basically, two type of expenditure is incurred to the FPS dealer:

A. One-time expenditure: This is the cost incurred by the FPS dealer at the time of establishment of the FPS. This expenditure mainly includes the purchase of Electronic weighing machine and Kanta-Taraju. No such expenses were reported by the FPS dealers in the last one year.

Table 4.8(a): One time expenditure incurred by FPS dealer District Village Expenditure incurred

Electronic Weighing scale Kanta-Taraju Total Latehar Nagar 0 0 0

Chitarpur 0 0 0 Namudar 0 0 0 Ward no.5 0 0 0 Borsidag 0 0 0

Total (a) 0 0 0 Average (a) 0 0 0 Ramgarh Kusumdih 0 0 0

Chotkipona 0 0 0 Mandu 0 0 0 Ward no-1 0 0 0 Bongawar 0 0 0

Total (b) 0 0 0 Average (b) 0 0 0 Total (a+b) 0 0 0 Average (a+b) 0 0 0


B. Monthly Expenditure: Recurring expenditure experience by the FPS dealers is mainly on ePos printing paper, shop rent, and salary for labour for distribution of food-grains. The average monthly cost incurred by the dealer was Rs. 1719/- on printing paper, shop rent, and salary for labour for distribution of food-grains. Table 4.8(b): Monthly expenditure incurred District Village Expenditure incurred (INR)

Salaries Rent Electricity

ePoS printing

paper Drum Total

Latehar Nagar 0 1500 0 100 0 1600 Chitar pur 0 1000 0 100 0 1100 Namudar 0 0 300 100 0 400 Ward no.5 3200 600 0 100 0 3900 Borsidag 0 700 0 100 0 800

Ramgarh Kusumdih 3000 0 0 50 0 3050 Chotki pona 0 0 0 80 0 80 Mandu 3500 0 0 100 0 3600 Ward no-1 2200 0 200 200 0 2600 Bongawar 0 0 0 60 0 60

Total 11900 3800 500 990 0 17190 Average 1190 380 50 99 0 1719

Issues with Use of e-Pos:

E-Pos machines were installed in all the FPS of Latehar and Ramgarh district and were operational.

Table 4.9(a): Installation and use of e-POS at FPS District Village e-POS installed Use of e-POS at visit

Yes No Operational Non-operational

Latehar Nagar 1 - 1 - Chitar pur 1 - 1 - Namudar 1 - 1 - Ward no.5 1 - 1 - Borsidag 1 - 1 -

Ramgarh Kusumdih 1 - 1 - Chotki pona 1 - 1 - Mandu 1 - 1 - Ward no-1 1 - 1 - Bongawar 1 - 1 -

In both districts, all (100%) the food grains were distributed with the help of e-Pos machine. In Latehar and Ramgarh district not even a single case was reported where e-pos machine failed to authenticate the beneficiaries. A total of 84,856 kg of food grains was distributed in Latehar district and 39975 kg of foodgrains was distributed in Ramgarh district in the last month. Overall


1,24,831 kg of food grains was distributed in the last month of out of which 67,580 kg were distributed after successful biometric and 315 kg were distributed through OTP authorisation.

Table 4.9(b): Quantity of food grains sold last month through e-PoS (in Kg) District Village Quantity of food grains sold last month

(in Kg)

Num

ber

of

rati

on c

ards

wit

hou

t bi

omet

ric

aut

hen

tica

tion

fai

lure

Th

rou

gh e

PoS

Aft

er s

ucce

ssfu

l bi

omet

ric

Oth

er f

orm

s of

au

then

tifi

cati

on

thro

ugh

eP

oS

Non

-au

then

tica

ted

mod

e th

rou

gh

ePoS

Latehar Nagar 7871 0 0 0 0 Chitar pur 6240 6240 0 0 0 Namudar 9720 9720 0 0 0 Ward no.5 11960 11960 0 0 0 Borsidag 49065 0 0 0 0

Total (a) 84856 27920 0 0 0 Ramgarh Kusumdih 6205 6205 0 0 0

Chotki pona 3785 3725 60 0 0 Mandu 13880 13745 135 0 0 Ward no-1 12685 12565 120 0 0 Bongawar 3420 3420 0 0 0

Total (b) 39975 39660 315 0 0 Total (a+b) 124831 67580 315 0 0 But it was also observed that e-Pos machines which work online through the use of a cellular network often had connectivity issues to connect to the servers of the state food corporation website. Which therefore lead to denial of service i.e. beneficiaries where not given food grains and NFSA items when they arrived but had to wait for connectivity issue to be resolved. Therefore, it was observed that beneficiaries had to visit multiple times to the FPS shop to get their biometric authenticated because of the network and server issues. But in some cases, FPS dealers gave beneficiaries their rations even without biometric authentication on the pure basis of belief and understanding that the beneficiary would come and give their biometric at a later time. On an average, it took 5-10 minutes per beneficiary to authenticate the biometric on an e-Pos machine.


Table 4.9 (c): Alternate option in case of failure, no. of visit and time took for one transaction ate-Pos machine District Village In case failure of PoS machine than

alternate option Food

grains are not given how many times need

to go

Time tookfor one

transaction at ePoS machine (in minutes)

Food grain not

given

With handwritten

receipt

Grains are given

without a receipt

1 time

2 times

8 10 12

Latehar Nagar 9 6 0 1 14 0 1 14

Chitar pur 15 0 0 4 11 0 14 1

Namudar 15 0 0 1 14 0 13 2

Ward no.5 10 5 0 5 10 0 9 6

Borsidag 5 10 0 5 10 0 12 3

Total(a) 54 21 0 16 59 0 49 26

Ramgarh Kusumdih 5 10 0 13 2 0 11 4

Chotki pona 8 7 0 14 1 0 15 0

Mandu 10 5 0 14 1 0 5 10

Ward no-1 8 7 0 12 3 0 14 1

Bongawar 15 0 0 15 0 0 12 3

Total(b) 46 29 0 68 7 0 57 18

Total (a+b) 100 50 0 84 66 0 106 44


CHAPTER V Supply Chain Management and Door Step Delivery

Food Calendar and adherence to it

It was found that there was no delay in receiving stock from FCI godown to district godown. The district godown receives their stock by 30th of the last month and by the 1st of the next month, godowns receive the SIO (Store Issue Order). However, it was observed that there was a delay in distributing rations to respective FPS from the godowns. In Ramgarh district, the FPS receives the ration by 20th of the month and in Latehar district FPS receives the ration by 15th of the month. The main reason behind this delay is the transportation problem. One district godown has to cover a large number FPS and it generally takes 15-20 days in distributing ration to all the FPS. However, the interviewed beneficiaries responded that they did not find any delay in receiving their ration. It is because they receive their entitled ration within one week once the FPS receives their stock from the godown and starts distribution. Working of the online system During the survey, it was observed that 100% online system was not functional. Efforts are being made to operate all functions online. Although in all the FPS e-POS machines are installed and food grains are distributed through online, but in case of any failure, rations are also distributed in off-line mode. Regarding supply chain management, it is yet to be fully online. The Stock position of godown i.e. opening balance, receipt, dispatch, and closing balance are captured online. However, the movement of food grains i.e. delivery orders, release orders, truck challans and gate passes are not captured online. Also, the electronic weighing machines at godown and FPS are not linked to the online system. Sharing of information on movement and arrival of food grains For movement of food grains and communication is been managed manually. For transporting of food grains in trucks the shortest route charts are followed strictly and it is also monitored that the trucks do not take a different route to reach the scheduled FPS. This is vital as because route change by the trucks carrying food grains may have chances of pilferage. Special instruction has been given to the transport company in this regard. Storage capacity and quantity of storage infrastructure It was found that the district godowns were well maintained and have adequate storage capacity. District godown in Latehar has a capacity of 1579 tones and it distributes ration to 492 FPS. The capacity of district godown of Ramgarh district is 1143 tonnes and it distributes ration to 343 FPS. As far the monthly requirement of food grains of FPS has concerned it was found that Latehar has 84856 tons monthly requirement of food grains and 39975 tons monthly requirement of food grains.


Table 5.1: Storage capacity and adequacy Capacity / Adequacy Latehar Ramgarh Storage capacity 1579 1143 Number of FPS covered 492 343 Monthly requirement of food grains for FPS (tons)

84856 39975

Adequacy of storage capacity Yes Yes

Linkage between allocation, off-take, and distribution The linkage between the allocation of food grains, it’s off take and distribution is partially online and partially manual. As soon as the food grains are delivered from the godown, it is flashed in the portal. Once the loaded truck comes out from the Godown it is strictly monitored by the officers of the food department manually with the help of phone and other means. The trucks are instructed to follow the shortest pre-determined route to prevent pilferage during transportation. These trucks unload the food grains at the FPS shops and nothing is charged from the Ration shop owner. To inform the beneficiaries regarding the date and time of food grain distribution SMS alert arrangement is not functional in the state. The FPS dealer personally visits and informs the beneficiaries in most of the villages. In some of the villages, the FPS dealer beats the drums during arrival and distribution of food grains. Sometimes mobile phones are also used for families residing at a far distance. Most of the time villagers inform each other and collect their ration according to their convenience.

Quality control mechanism No such mechanism was found operational to ensure the quality control. No vigilance committee was formed in Latehar and Ramgarh districts. However, there were no complaints regarding the quality of the food grains. All the interviewed beneficiaries were satisfied with the quality of the food grains. There was not even a single complaint regarding the mixing of foreign materials in the food grains. The respondents were also satisfied with the timing and number of the days of the opening of FPS.

Doorstep delivery and transportation cost All the FPS enjoys the facility of doorstep delivery and the truck delivers the food grains to the doorsteps of respective FPS. The transportation is arranged by the district administration and no cost is charged to the dealer for this facility.

Issues of short supply In all the ten fair price shops surveyed no complain of short supply of grains was observed or noted by the evaluating team. FPS dealer, as well as the beneficiaries, did not complain of any incidence of short supply.


CHAPTER VI Access to Food Grains Entitlements and FPS Automation

Timely availability and percentage off-take by household

Out of 150 interviewed beneficiaries, all of them responded that they receive their ration timely and very rarely they experience any delay. The timing, as well as the number of opening days of FPS, is fixed and most of the beneficiaries receive their ration within one week of distribution. More or less the beneficiaries receive their entitled ration on time. There is 100% take-off of ration by the beneficiaries. In the past three months, not even a single such case was reported where the beneficiary voluntarily did not purchase food grains from the PDS shop.

Food Grain entitlement and Price Two types of cardholder were interviewed in the survey i.e. PHH (Priority card holders) and AAY (Antodaya). Priority households are entitled to 5 kilograms (kg) of food-grain per person per month at a price of Rs.1 per kg. Antyodaya households, the poorest of the poor, are entitled to 35 kg per month irrespective of family size. In Jharkhand, food grain consists of rice in rural areas whereas wheat is given in the ratio of 2:3 in the urban areas. Along with food grains, Sugar and kerosene oil is also provided through PDS upon which the beneficiaries enjoy the facility of Direct Benefit Transfer. However, sugar is provided to Antyodaya Card holders only. The price and Quantity of Kerosene oil vary from FPS to FPS. The reason behind this fluctuation in price is because the dealer has to bear the cost of transportation. Thus, distance becomes the determining factor for the price and those FPSs which are farther from the godown comparatively charges more than those FPSs which are nearer to the godown.

Table 6.1: Entitlement under NFSA to beneficiaries. Village Rice Wheat Kerosene Sugar

Quantity (kg)

Price/kg

Quantity (kg)

Price/ kg

Quantity (lt.)

Price/Lt

Quantity (kg)

Price/ kg

Nagar PHH 5 kg/ member 1 2/member 1 2.5 44 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 44 1 23

Chitar pur PHH 5 kg/ member 1 2/member 1 2 46 - - AAY 35 kg/ HH 1 14/ H.H 1 2 46 1 23

Namudar PHH 5 kg/ member 1 2/member 1 2.5 44 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 44 1 23

Ward no.5 PHH 5 kg/ member 1 2/member 1 2.5 46 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 46 1 23

Borsidag PHH 5 kg/ member 1 2/member 1 2.5 50 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 50 1 23

Kusumdih PHH 5 kg/ member 1 2/member 1 2 47 - - AAY 35 kg/ HH 1 14/ H.H 1 2 47 1 23

Chotki pona

PHH 5 kg/ member 1 2/member 1 2.5 47 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 47 1 23

Mandu PHH 5 kg/ member 1 2/member 1 2.5 47 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 47 1 23

Ward no-1 PHH 5 kg/ member 1 2/member 1 2.5 47 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 47 1 23

Bongawar PHH 5 kg/ member 1 2/member 1 2.5 47 - - AAY 35 kg/ HH 1 14/ H.H 1 2.5 47 1 23


Underweight, overcharge, and quality of Grains

None of the interviewed beneficiaries responded that they receive less ration than their full quota of ration.

Not even a single such case was reported in any of the FPS where the entitled beneficiary voluntarily did not come to receive his ration in the last 3 months.

All the interviewed beneficiaries were satisfied with the quality of grains provided through FPS and there was no complaints regarding the issue of quality. There was not even a single complain of Foreign material mixed in the food grains.

Consumption and share of food grains Consumption of Rice

PDS plays a very important role in the fulfillment of food requirement in rural areas. Out of the 150 interviewed beneficiary households, most of them completely depend upon PDS for their food grains requirements. 119 (79.3%) households have to purchase food grains from the market to meet their monthly requirement, whereas 31 (20.7%) households consume food grains from their own farm. Food grains provided through PDS contributes a significant share in their monthly consumption.

Table 6.2(a): Foodgrain (rice) consumed by beneficiary HHs (in kg) Type of HHs Source No. of

beneficiary HHs

Average consumption per

HH

Total consumption

(Kg) PHH (Priority HHs)

Own Farm 16 20.500 328.00 Market 90 25.967 2337.00 PDS 101 22.079 2230.00 Total 207 22.848 4895

AAY (Antyodaya Yojna)

Own Farm 15 16.667 250.00 Market 29 24.276 704.00 PDS 49 29.286 1435.00 Total 93 23.409 2389.00

Share of PDS food grains

Out of total surveyed beneficiaries of FPS, in Latehar District 56 beneficiaries were not found to be satisfied with the share/proportion of wheat/rice. Similarly, in Ramgarh District 52 beneficiaries were not found to be satisfied with the share/proportion of wheat/rice. However, they demanded share of Rice & Wheat in the ratio of 3:2.

Table 6.2(b): Preferred share of food grains District Village Satisfied with the

share/proportion of wheat/rice

If no, what is preferred

share

Yes No 3:2

Latehar Nagar 1 14 3:2

Chitar pur 15 0 3:2

Namudar 2 13 0

Ward no.5 0 15 3:2


Borsidag 1 14 3:2

Total 19 56 3:2

Ramgarh Kusumdih 14 1 3:2

Chotki pona 6 9 3:2

Mandu 1 14 0

Ward no-1 0 15 0

Bongawar 2 13 3:2

Total 23 52 3:2

Status of Silent ration cards.

There are few cases of silent ration cards that were found during the survey. These ration cards were reported by the FPS dealer to the district authorities for their deletion and the process is going on. Since the FPS dealers only receive Rs.1/kg as commission the unsold food grains is automatically deducted from their allotment for the next month. Therefore, the ePos machine helps to maintain transparency in the system and anyone can view the current status of food grains in the State Food portal.

Special dispensation for old, infirm and physically challenged persons.

Two types of facilities are provided to old and differently abled persons under NFSA. a. Door-step facility: Under this facility, the entitled share of ration will be provided to the

beneficiary’s home by the dealer. The person himself does not need to visit the ration shop to receive his/her ration.

b. Nominate other: Under this facility, the beneficiary can nominate another person who on behalf of the beneficiary will receive the ration from FPS. Out of the 150 interviewed beneficiaries, 4 of them were eligible for these facilities. Only one beneficiary has nominated others to lift their foodgrains. And remaining 3 beneficiaries had the facility of door step delivery at home. Although the respondent didn’t face any difficulty in lifting ration to his home and it was quite manageable. The reason behind this was that for most of their home is very near to FPS and other people voluntarily help them in lifting their ration to home.

Table 6.3: Facilities to old and Differently abled people District Village Facilities of disable

members or 65 and above age group

If none difficult face lift ration from FPS

Door-step

delivery at home

Nominate others to

Lift

None of the above

Difficult Manageable

Latehar Nagar 0 0 0 0 0

Chitar pur 0 0 0 0 0

Namudar 1 0 0 0 1


Ward no.5 0 0 0 0 0

Borsidag 0 1 0 0 1

Total 1 1 0 0 2

Ramgarh Kusumdih 1 0 0 0 1

Chotki pona 0 0 0 0 0

Mandu 0 0 0 0 0

Ward no-1 0 0 0 0 0

Bongawar 1 0 0 0 1

Total 2 0 0 0 2

Coverage under portability The facility of portability was not there for any of the villages. Beneficiaries have to receive their entitled ration only from their designated FPS and were not allowed to receive ration apart from that. The introduction of ePos machine has the facility that can allow this feature but currently it was not found being implemented practically anywhere in the state.


CHAPTER VII

Grievance Redressal System

Overview of grievance redressal mechanism in the study area The grievance redressal mechanism in both the district was very ineffective and dormant. The beneficiaries were totally unaware about it and the monitoring team could hardly feel its active existence.

Beneficiaries grievance related to PDS and awareness about different channels There was almost no grievance found against the FPS. Out of the 150 interviewed beneficiaries, not even a single respondent has raised any grievance related to functioning of ration shop and Public Distribution System such as Denial of food grains, Lower quality of food grains, over pricing, non-issue or delay in addition/subtraction in ration card, non-display of required details in FPS, misbehaviour of FPS dealer, delay in arrival of food grains etc. in last one year. In case of any grievance, none of the following, Gram Panchayat Office, Pradhan/ Sarpanch, Block Officer, District Grievance Redressal Officer, Vigilance Committee, State Food Commission were approached by the beneficiaries to resolve their problem. But in the state of Jharkhand people were well aware about “Mukhyamantri Jansamvad” toll-free number (181) were people could log there any complaint regarding any issue related to the government. Utilization and performance of toll-free number and online grievance redressal system. Toll-free numbers were not known by any of the interviewed beneficiaries barring few as a result nobody ever used it to redress any grievance. Toll-free number was displayed in FPS shops but beneficiaries were not aware of its existence and purpose. Similarly, none of the beneficiaries were aware of the online facilities available to them.

Working of DGRO None of the interviewed beneficiaries were aware of District Grievance Redressal Officer and its effective working was not reported. Similar is the case for State Food Commissioner.


CHAPTER VIII

Vigilance Committees and Social Audits

Formation, Composition and linkages between Vigilance Committee Although vigilance committee has been constituted in both the districts – Latehar and Ramgarh, it was found that the committee is not fully operational and not at all effective.

Capacity building and Awareness levels of VC members. The awareness level among the Vigilance Committee members was found very low. The members were not at all aware of their roles and responsibilities and were not practicing the same. It was found that no such programmes were conducted by the administration for the capacity building of the VC members.

Functioning of the Vigilance Committee It was found that the Vigilance Committee was not functioning properly. No such records of regular meetings and follow-ups were produced to the monitoring team.

Instances of Irregular and malpractice reported by VC members. No cases of malpractices by FPS were reported by the Vigilance Committee. But due to the ineffectiveness of the committee, it is doubted that if ever such irregularities are found nothing while be done by the vigilance committee.

Awareness about beneficiaries about and their interaction with them It was found that the Vigilance Committee members were not aware of the beneficiaries and were least interested in the various issues and grievances faced by them. Understanding the various issues and grievances of beneficiaries requires regular interaction with them. No such record of meetings of VC members and beneficiaries were produced to the monitoring team. Even the beneficiaries were not aware of the Vigilance committee. Out of the 150 interviewed beneficiaries, not even a single one was aware of the Vigilance Committee, its members and its role and responsibilities.

Social Audit- planning, execution and impact No such social audits were conducted by the Vigilance Committee. It seemed that the Vigilance committee was least concerned about the grievances of the beneficiaries and had no proper plan to resolve the grievances of the beneficiaries in the future.


CHAPTER IX

Digital Payment Use of digital payment facility

No facility of digital payment was found in any of the FPS. The beneficiaries have to pay in cash after receiving their entitled ration. The beneficiaries also prefer to pay in cash, as most of them are not aware and accustomed to the digital payment process.

Issues with digital payment No issues were reported, as digital payment is nonexistent in the surveyed areas.

Awareness about Digital facility Consumer Affairs & Public Distribution department of Centre and State government should come up with some ideas for awareness and benefits of digital facilities this may increase the adoption of digital payment system like Nukkad-Natak and Charcha programmes in rural as well as urban areas this will increase the adoption of digital payments.

Preference to receive Cash Subsidy in the bank accounts None of the 150 interviewed beneficiary households prefer to receive cash subsidy in their bank account, The major reasons for the same are fear that foodgrains may be priced higher the market and risk of misuse of the cash received on non-food items. Table 9.1 Reasons for not preferring Cash Subsidy in the Bank accounts

District Village/ Town Food grains from market would be of higher price

Food grains from market would be of higher price &

Risk of misuse of cash for non-food items

Risk of misuse of cash for non-

food items

Latehar Nagar - 15 -

Chitar pur 1 13 1

Namudar - 14 1

Ward no.5 - 14 1

Borsidag 1 12 2

Total 2 68 5

Ramgarh Kusumdih - 14 1

Chotki pona 1 13 1

Mandu 6 8 1

Ward no-1 - 15 -

Bongawar - 13 2

Total 7 63 5

Improvement of digital infrastructure

Digital Infrastructure of the surveyed villages also lacked good quality digital infrastructure. This is also a major reason for slow adoption of digital services in those areas. This also causes a major concern for the operation of online e-Pos machines. Therefore, proper planning with Telecom department and Commercial telecom companies may solve this problem.


CHAPTER X

Key Recommendation

Vigilance committee at FPS level should be formed in Ramgarh and Latehar districts at the earliest.

There should be a periodic training programme for officers and vigilance committee members for the smooth functioning of the NFSA at the district level.

There should be regular meeting organized on a monthly basis or quarterly basis by the vigilance committee at the FPS and district level.

There should be regular periodic meeting and follow-up of the vigilance committee by the officers of the food department

Social audit should be organized by the officers of the food department at least twice in a year at the FPS level.

FPS shops should be well painted and it should display all the basic information such as list of beneficiaries, toll-free number etc. properly. Also, there should be shade for the beneficiaries to wait during rainy and summer seasons.

As suggested by most of the interviewed beneficiaries there should be provision of selling of Non- PDS commodities at PDS shops.

There should be some awareness campaign like audio record play at the PDS shops on regular basis regarding role and responsibilities of the vigilance committee, the process of addition and deletion of members in the ration card, for new ration card, the entitlement of PDS commodities per head, rate, etc.

Improvement of digital and telecom infrastructure in the rural and far off places will increase the reliability of e-Pos machines as well as help to increase the adoption of digital payments in such areas.

It was also found that general sentiments among the beneficiaries that the Online Ration Card Management System being functional is not a great use for them as due to filling of quota the issuance of new Ration Card or even addition of new members in the ration cards is suspended most of the time. Therefore, active inspection is required in the field to weed out such ration cards or members of ration cards which have become defunct.

There is a huge manpower shortage in the Dept. of Food in Govt. of Jharkhand which causes hindrance in proper functioning of the department in the state. There is acute shortage of Block Supply Officers, Godown Managers, etc. It is of prime importance that such vacancies must be filled at the earliest.


ANNEXURE I

CHECK LIST FOR NODAL OFFICERS SECTION-1: Beneficiary selection and ration card management

1. 2,63,224 households and 14,91,879 members have identified under NFSA in Ramgarh and 3,02,046 households and 15,02,338 members have identified under NFSA in Latehar districts. The details of each households and member details are available in the state portal online.

2. Online Ration Card management system is functional in the state. a. Online mechanism for receiving application for new/duplicate ration cards is functional. b. The system in place is a workflow-based system. c. The online facilities are available to the beneficiaries in the block level through CSCs and

the beneficiaries themselves can also apply using their computers or Smartphone’s. d. No beneficiaries reported that they receive acknowledgment after applying online, but there

is a provision for acknowledgment through SMS. e. Details of Ration Card Management System are correctly reported on NFSA dashboard.

3. Aadhaar based deduplication and validation has taken place in both the districts but no record was provided for it.

4. In the strategy to ensure inclusion of only genuine beneficiaries is through field investigation. But the biggest shortcoming in this strategy is the scarcity of manpower to conduct field verifications.

SECTION-2: Online Allocation and Supply Chain Automation

1. The distribution cycle for food grains in the state is monthly. 2. The godowns of SFC (State Food Corporation) is not fully automated. At places tablets have

been distributed for online capture of data. But it doesn’t strictly follow online procedures. 3. Allocation Orders are not system generated. 4. There is a huge shortage of manpower to handle proper functioning of supply chain

management. In both districts the post of District Supply Officer is vacant. Also, in block level at most places Block Development Officer is handling the supply chain.

5. Quality of foodgrains is satisfactory but no strict quality control mechanism was found. 6. Stock position of godowns is visible in the state portal and stock position of FPS is visible

online. 7. Delivery Orders, Release Orders, Truck Challans, Gate Passes are partially system generated

and not transparently visible on the state portals. 8. No SMS alerts are received by the beneficiaries or FPS before arrivals of food grains as

reported by the beneficiaries. 9. The details of allocation, off take and distribution are reported correctly on the NFSA

dashboard


SECTION-3: FAIR PRICE SHOP AUTOMATION

1. In both the districts biometric authentication is used to authenticate the beneficiaries. No case of denial of food grains due to failure of biometric authentication was reported.

2. Online system for such analysis at district level was reported. 3. In case if the e-Pos is unable to read the fingerprint than the beneficiary can take the food

grains by authenticating use OTP sent on the beneficiaries’ mobile number. 4. a. There is no facility for e-KYC or fusion finger in the state.

b. Beneficiaries can seed their Aadhar/Mobile using the online facilities. c. Electronic weighing machines are not online. d. Voice and print is available in Hindi but not available in the local language. e. Micro-ATM functionality is not available.

5. There is no system in place at district level to assess the Silent Ration Card. Even no record was provided for silent cards. But Ration shop dealer do provide list of such cards when asked for.

6. Portability and Digital payment are not functioning in the state. The major barrier for introducing portability is stock management in FPS. And for Digital payment even the beneficiaries are not very keen for it.

SECTION-4: FAIR PRICE SHOPS AND THEIR VIABILITY

1. Average tonnage in both districts is approximately 618 qt per shop and average population covered per shop is 1336.

2. In both the district most visited FPS where of Private License. 3. Commission rate of food grains in the state is Rs.1/kg. 4. a. Sale of Non-PDS item was not found in any visited FPS.

b. Sale of MDM was also not reported but food grains for ICDS were being sent by FPS. c. No activities of Business/Banking correspondent or CSC operations was found.

SECTION-5: MONITORING AND GRIEVANCE REDRESSAL 1. Grievance redressal system in the state is flawed as FPS level vigilance committee has not

been formed and vigilance committee in district level is dormant and ineffective. 2. No vigilance committee has been formed in FPS level and therefore there is a huge

shortcoming. 3. No awareness generation activities were reported in the FPS and village level, though some

beneficiaries confirmed that they received monthly call from the dept. telling them about toll-free numbers, etc.

4. No Social audit was reported.

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page i

ANNEXURE I

CHECK LIST FOR NODAL OFFICERS

SECTION-1: Beneficiary selection and ration card management

1. 189888 households and 949443 members have identified under NFSA in Ramgarh and 145396 households and 726978 members have identified under NFSA in Latehar districts. The details of each households and member details are available in the state portal online.

2. Online Ration Card management system is functional in the state. a. Online mechanism for receiving application for new/duplicate ration cards is

functional. b. The system in place is a workflow-based system. c. The online facilities are available to the beneficiaries in the block level through

CSCs and the beneficiaries themselves can also apply using their computers or Smartphone’s.

d. No beneficiaries reported that they receive acknowledgment after applying online, but there is a provision for acknowledgment through SMS.

e. Details of Ration Card Management System are correctly reported on NFSA dashboard.

3. Aadhaar based deduplication and validation has taken place in both the districts but no record was provided for it.

4. In the strategy to ensure inclusion of only genuine beneficiaries is through field investigation. But the biggest shortcoming in this strategy is the scarcity of manpower to conduct field verifications.

SECTION-2: Online Allocation and Supply Chain Automation

1. The distribution cycle for food grains in the state is monthly. 2. The godowns of SFC (State Food Corporation) is not fully automated. At places

tablets have been distributed for online capture of data. But it doesn’t strictly follow online procedures.

3. Allocation Orders are not system generated. 4. There is a huge shortage of manpower to handle proper functioning of supply chain

management. In both districts the post of District Supply Officer is vacant. Also, in block level at most places Block Development Officer is handling the supply chain.

5. Quality of foodgrains is satisfactory but no strict quality control mechanism was found.

6. Stock position of godowns is visible in the state portal and stock position of FPS is visible online.

7. Delivery Orders, Release Orders, Truck Challans, Gate Passes are partially system generated and not transparently visible on the state portals.

8. No SMS alerts are received by the beneficiaries or FPS before arrivals of food grains as reported by the beneficiaries.

9. The details of allocation, off take and distribution are reported correctly on the NFSA dashboard

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page ii

SECTION-3: FAIR PRICE SHOP AUTOMATION

1. In both the districts biometric authentication is used to authenticate the beneficiaries. No case of denial of food grains due to failure of biometric authentication was reported.

2. Online system for such analysis at district level was reported. 3. In case if the e-Pos is unable to read the fingerprint than the beneficiary can take the

food grains by authenticating use OTP sent on the beneficiaries’ mobile number. 4. a. There is no facility for e-KYC or fusion finger in the state.

b. Beneficiaries can seed their Aadhar/Mobile using the online facilities. c. Electronic weighing machines are not online. d. Voice and print is available in Hindi but not available in the local language. e. Micro-ATM functionality is not available.

5. There is no system in place at district level to assess the Silent Ration Card. Even no record was provided for silent cards. But Ration shop dealer do provide list of such cards when asked for.

6. Portability and Digital payment are not functioning in the state. The major barrier for introducing portability is stock management in FPS. And for Digital payment even the beneficiaries are not very keen for it.

SECTION-4: FAIR PRICE SHOPS AND THEIR VIABILITY

1. Average tonnage in both districts is approximately 618 qt per shop and average population covered per shop is 1336.

2. In both the district most visited FPS where of Private License. 3. Commission rate of food grains in the state is Rs.1/kg. 4. a. Sale of Non-PDS item was not found in any visited FPS.

b. Sale of MDM was also not reported but food grains for ICDS were being sent by FPS. c. No activities of Business/Banking correspondent or CSC operations was found.

SECTION-5: MONITORING AND GRIEVANCE REDRESSAL 1. Grievance redressal system in the state is flawed as FPS level vigilance committee has

not been formed and vigilance committee in district level is dormant and ineffective. 2. No vigilance committee has been formed in FPS level and therefore there is a huge

shortcoming. 3. No awareness generation activities were reported in the FPS and village level, though

some beneficiaries confirmed that they received monthly call from the dept. telling them about toll-free numbers, etc.

4. No Social audit was reported.

STATE FACT SHEETS FOR SHARING KEY FINDINGS OF CONCURRENT EVALUATION

Name of State Time period (Quarter)

Jharkhand January 2020 ; 3rd

Quarter

Name of MI No. of Sample districts

Xavier Institute of

Social Service (XISS), Ranchi, Jharkhand

2

District wise distribution of sample S.no District names District 1

(Latehar) District 2

(Ramgarh) District 3 District 4 Total

1 Godowns 1 1 -- -- 2

2 District VCs 0 0 -- -- 0 3

PHH beneficiaries

Rural 40 40 -- -- 80 Urban

10

10

--

--

20

Total

50

50

--

--

100

4

AAY

beneficiaries

Rural 20 20 -- -- 40 Urban

5

5

--

--

10

Total

25

25

--

--

50

5

FPS level VCs

Rural 4 4 -- -- 8

Urban 1 1 -- -- 2

Total 5 5 -- -- 10 6

FPS dealers

Rural 4 4 -- -- 8

Urban 1 1 -- -- 2

Total 5 5 -- -- 10

I

Ration Card Management

Latehar Total

sample

Ramgarh Total

sample

1.

No. of sample

households

meeting

following

condition

Has four-wheeler 0 75 0 75

Has irrigated land above 5 acres 0 75 0 75

Members pays income tax

0

75

0

75

Member is govt Servant

0

75

0

75

Meets any other exclusion criteria

notified by State Govt.

0

75

0

75

Meeting any one of the above

criteria

0

75

0

75

2.

Number of sample households aware of eligible

households in their village who are not covered under

NFSA?

0

75

1

75

3.

Number of eligible but left-out households recollected

by sample households?

0

75

0

75

4.

Number of eligible but left-out households identified by

MI during group discussion in the study village?

0

75

2

75

5.

Number of eligible but left-out households verified by

MI?

0

75

2

75

6.

Number of households aware about the eligibility/

identification criteria for availing benefits of National

Food Security Act?

0

75

0

75

7. Number of households that has female members above 18 years of age 75 75 75 75

8.

Number of households where women above 18 yrs is

recognized as household head

48

75

38

75

9. Awareness of the process of applying for new or Duplicate ration card/ member addition & deletion etc.?

3 75 3 75

10.

Awareness regarding online process for applying for

new or duplicate ration card/ member addition &

deletion etc.

0

75

0

75

11.

New ration

card/addition &

deletion done in last

one year

Number of households that

reported new ration

card/addition & deletion in last

one year

8

75

11

75

Average cost incurred by them

for new ration card/

modification etc. (in Rs.)

Rs. 300

Rs. 400

Average time taken for new

ration card/ modification etc. (in

hrs.)

19 days

28days

Households traveling more than

5 kms to avail the RC related

services

4

75

2

75


10 kms avail the RC related

services

0

75

0

75


20 kms avail the RC related

services

0

75

0

75

II Quantity & Price

Latehar Total Ramgarh Total sample sample

1

Number of households not aware about NFSA

entitlements

0

75

0

75

2

Number of households not getting full quota of food

grains in the past six months

0

75

0

75

2

Reasons for not getting full

quota

Ration dealer refused to

give full quota

0

75

0

75

Grain supplies "ran out"

by the time we went to

buy/ Grain supplies did

not reach the ration shop

0

75

0

75

Family migrated to other

area

0

75

0

75

Did not have food grain

requirement/ did not lift

voluntarily

0

75

1

75

3

Voluntarily not lifted

entitlement (in last three

months)

Once 0 75 0 75

Twice 0 75 0 75

Thrice 0 75 0 75

4

Problem of under-

weighment

Number of households

encountering under-

weighment

0

75

0

75

Average quantity lost

due to under weighment

(per month

0

75

0

75

5

Problem of Overcharging Number of households

reporting over charging

of price

0

75

0

75

Average amount given

in excess due to

overcharging (per kg in

Rs)

0

75

0

75

6

Display of sample food

grains

No. of households

reporting that sample of

food grains are not

displayed at the ration

shop

0

75

0

75

Number of FPS where

the investigators did not

observed display of

sample

5

5

5

5

7

No of households that found a lot of foreign particles in

the food grains

0

75

0

75

8

Satisfaction w.r.t rice &

wheat share

Number of Households

not satisfied

22

75

34

75


demanding higher share

of rice

75

75

75

75


demanding higher share

of wheat

40

75

24

75

9

Average Foodgrain Quantity consumed by HHds per

capita per month (in kg)

56.14

41.43

10 Average share of PDS grain (in %) 71.22 79.31

III Fair Price Shop

services Latehar Total Ramgarh Total

sample sample

1

Ownership of FPSs

Private 2 5 4 5

Panchayat Raj Institution 0 5 0 5

Cooperative 0 5 0 5

Women Self Help Group 3 5 1 5

Others (Male SHG) 0 5 0 5

2

Average distance of FPS as reported by households (in

km)

1.5 km

75

2.0 km

75

3

Number of

households reporting

more than 1 Km distance from

FPS

70

75

61

75


FPS

5

75

9

75


FPS

0

75

5

75

4 Number of FPSs accessible with pucca road 4 5 5 5

5 Avg. no. of FPS open days in a month 14 days 17days

6

Number of households not satisfied with number of FPS

working days

5

75

1

75

7

Number of households dissatisfied/ very dissatisfied

with the timings of distribution of food grains at PDS

0

75

0

75

8

Nomination/ home

delivery facility in

sample FPS

No. of RCs availing nomination facility in sample FPS

0

75

0

75

No. of RCs availing home

delivery facility in sample FPS

0

75

0

75

9

Sample households

who reported

availing

nomination/ home

delivery facility in

FPS

No. of sample households where

all members are above 65/

disabled

1

75

0

75

No. of sample households

availing nomination facility

0

75

0

75

No. of sample households

availing home delivery facility in

sample FPS

0

75

0

75

10

Number of FPSs

where display of the

following

information was

observed

Opening and closing times of FPS 5 5 5 5

Monthly entitlement of PHH& AAY category

5

5

4

5

Retail issue price per kg for PHH & AAY category

5

5

5

5

Total no. of PHH & AAY households/ beneficiaries

0

5

1

5

List of names of PHH and AAY beneficiaries

0

5

1

5

Quantity received, distributed & in stock

5

5

5

5

IV FPS automation Latehar Total Ramgarh Total

sample sample

1 No of sample FPSs with e-POS machine/ Tablet 5 5 5 5

2

Number of households not getting a printed receipt from e-PoS machine in local language

75

75

75

75

3 % of Household where not even one member has seeded Aadhaar

0 75 0 75

3 % of beneficiaries in sample households that have not seeded Aadhaar number

0 % 75 0 % 75

Not aware 0 75 0 75

4

Reason given by

beneficiaries for not

seeding Aadhaar

Not applied for Aadhaar 0 75 0 75

Applied but Aadhaar not generated

0

75

0

75

Detail submitted but not yet seeded

0

75

0

75

Do not wish to seed 0 75 0 75

5

Food grain

transaction last

month at

sample FPS

(last month)

Total food grain distributed in sample

FPS during last month

2310 kg

5

2115kg

5

% of foodgrains sold through PoS in

sample FPS

0

5

0

5

% of foodgrains sold after successful

biometric

0

5

0

5

% of foodgrains sold after other forms

of authentication through PoS (OTP/

Photo/tablet)

100 %

5

100 %

5

% of foodgrains sold in non-

authenticated mode through PoS (in

Kg)

0

5

0

5

6

Time taken to

complete one

transaction

Average time taken to complete one

transaction through PoS

5.52 min

5.27 min

No of households that reported more

than 5 minutes per transaction

70

75

65

75

No of households that reported more 5 75 10 75

than 10 minutes per transaction

7

Number of rations cards with biometric authentication

failure in sample FPSs during last month

0

75 0

75

8

Number of households who reported that in case of

failure of PoS machine, they receive food grains through

alternative method

0 75 0 75

9

Number of sample households where not even one

members in sample households have performed

successful Aadhaar based bio-metric authentication / e-

KYC at FPS at least once

Nil

75

Nil

75

10

Number of members in sample households that has

performed successful Aadhaar based bio-metric

authentication / e-KYC/tablet at FPS at least once?

100%

100%

11

% of silent RCs in sample FPS (not lifting foodgrains

for last three months)

0 %

75

2.67 %

75

12

FPS transaction report of the district is visible in State

portal

5

5

5

5

13

FPS transaction reports of sample FPS are accurately

displayed in the State portal/ annavitaran

5

5

5

5

14

Key

functionalities

Language interface –voice/written

available in local language

N.A. (Transaction is done through Tablet

in sampled districts) e-KYC

Best Finger Detection

of PoS Fusion finger

IRIS

OTP

Whip antenna to boost connectivity

Integrated electronic weighing machine (Bluetooth/ Cable)

N.A.

15 Is biometric authentication /password (Aadhar) by dealer necessary to get

access control of the PoS/tablet device?

Yes 5 Yes 5

V

PORTABILITY, DIGITAL PAYMENT & CASH Latehar Total Ramgarh Total sample

TRANSFERS sample

1

Number of households reported to have utilised

portability option

1

75

1

75

2

Reason for choosing a

different shop for lifting

food grains

Go to nearest/ convenient

FPS

1

75

1

75

Get right quantity/ price 0 75 0 75

FPS dealer behavior

0

75

0

75

Due to migration 0

75

0

75

Others 0

75

0

75

2

Number of households preferring to receive cash

subsidy in bank account instead of food grains? (Rs.

26.66 in lieu of 1 kg of Rice &Rs. 19.69 in lieu of 1 Kg

of wheat.)

0

75

0

75

3

Reason given by households for

not preferring Cash transfers

Do not have bank

a/c

0

75

0

75

DISTRICT LEVEL GODOWN Latehar Total Ramgarh Total

VI sample

sample

1

Number of godowns with storage capacity less than a

month’s requirement

1

1

1

1

2

Number of godowns covered by Supply Chain

Management

1

1

1

1

3

Number of godowns

with following

Infrastructure

Internet Connectivity 1 1 1 1

Electronic weigh machine/

bridge

1

1

1

1

Electronic weigh bridge linked

to online system

0

1

0

1

Computer room for Supply

chain management

1

1

1

1

Accessibility with all weather

road

1

1

1

1

4 Number of godowns with vacant posts 1 1 1 1

5 Average sanctioned staff strength in godowns 12 1 13 1

6 Average vacant posts in godowns 8 1 2 1

7

Number of godowns where staff received training on

SCM

0

1

0

1

8

Number of godowns where SCM user manual is

provided to Staff

0

1

0

1

9

No of godowns with instance of delay in receipt of food

grains (last two months)

0

1

0

1

10

No of godowns with instance of delay in dispatch of

foograins to Fair Price Shop (last two months)

0

1

0

1

11

No of godowns with instance of not lifting entire

allocated quantity within validity period reported (in last

six months)

0

1

0

1

12

No. of godowns with instance of diversion/ black

marketing of foodgrains reported from Godowns

0

1

0

1

VII

SUPPLY CHAIN MANAGEMENT

Latehar Total

sample

Ramgarh Total

sample

1

No of FPS reporting implementation of Door- step-

delivery implemented

5

5

5

5

2

Number of households reporting to have received SMS

alerts on arrival of foodgrain at FPS

0

75

0

75

3

Average Monthly cost borne by FPS dealer for grain

transportation & handling (in Rs)

0

5

0

5

4 Number of FPS selling Non PDS 0 5 0 5

commodities

performing BC/ CSC

operations

0

5

0

5

having digital payment

facility

0

5

1

5

5

Number of households

availing following

services from FPS

Purchase Non PDS

commodities

0

75

0

75

BC/CSC facility

0

75

0

75

digital payment facility

0

75

0

75

BC/CSC facility

0

75

0

75

digital payment facility 0 75 0 75

6 Average revenue of FPS dealer from PDS– in Rs 15302 5 14410 5

7

Average revenue of FPS dealer from non- PDS activities

– in Rs

0

5

0

5

8

Avg. monthly profit for FPS (PDS+ Non-PDS)

(Revenue- Expen) – in Rs

8042

7950

5

9 Number of FPSs running on loss 0 5 0 5

10

Number of FPSs making profit of less that Rs 5000 per month

0

5

0

5

11

Number of FPSs interested in performing BC/ CSC

operations

1

5

1

5

12

Number of Households interested in availing BC/CSC

services from FPS

1

75

1

75

13 FPSs reporting pendency in receipt of FPS commission 0 5 0 5

GRIEVANCE REDRESSAL

Latehar Total Ramgarh Total VIII sample sample

1 No of FPSs displaying the Toll free number 5 5 5 5

2 No of FPSs displaying the details of DGRO/SFC 5 5 5 5

3

Number of Households recalling the toll free helpline

for TPDS

5

75

5

75

4 Number of Households aware about the role DGRO 0 75 1 75

5

Number of Households aware about the role state Food

commission

2

75

0

75

6

Number of households lodging grievance related to

functioning of ration shop/ Public Distribution System,

in last one year

0

75

0

75

7

Status of grievance

Not resolved - - - -

Yes, but not all (Partially) - - - -

Yes, all grievances resolved - - - -

8 Average time taken to resolve the grievance (in days) - - - -

9

Number of households reported to be satisfied with the

steps taken for resolving grievance

-

-

-

-

10

Number of

households lodging

grievance related to

following

Denial of food grains 0 75 0 75

Lower quantity of food grains

issued

0

75

0

75

Higher price charged 0 75 0 75

Poor quality of food grains 0 75 0 75

Non-Issue of ration card

0

75

0

75

Delay in addition/ deletion in

ration card

0

75

0

75

Non-display of required details

at FPS

0

75

0

75

Misbehavior of FPS dealer 0 75 0 75

Delay in arrival of foodgrains 0 75 0 75

PoS related issue 0 75 0 75

other 0 75 0 75

11

Number of

households availing

Helpline number 0 75 0 75

Online portal 0 75 0 75

Vigilance Committee

0

75

0

75

District Grievance Redressal

Officer

0

75

0

75

following facility to

lodge grievance

State Food Commission

0

75

0

75

Other places 0 75 0 75

IX

FPS LEVEL VIGILANCE COMMITTEE

Latehar Total Ramgarh Total

sample

sample

1 Number of FPSs where vigilance committees are formed 5 5 5 5

2

Number of FPS level

vigilance committees

having representation

from following

groups

Local authorities. 5 5 5 5

Women member

5

5

5

5

Member from Scheduled Castes

5

5

5

5

Member from Scheduled Tribes,

5

5

5

5

Destitute or Person with

disability

0

5

0

5

3

Number of meetings

held by FPS level

VC in last six

months

None 5

5

5

5

At least once or twice or more

0

5

0

5

4

No. of FPS level VC that had attended any training

program

0

5

0

5

5

No. of FPS level VCs maintaining the records of

minutes

0

5

0

5

6

No of FPS level VCs reporting violation/ malpractice to

DGRO

0

5

0

5

7

No. of FPS level VCs reporting violation/ malpractice

to other authorities

0

5

0

5

8

No. of FPS level VCs where members were receiving

SMS alerts on arrival of food grains

0

5

0

5

9

Number of VCs

where members were

awareness about the

following

Toll free helpline number 1967/

1800 series

0

5

0

5

SMS alert service about arrival

of foodgrains at FPS

0

5

0

5

Provision to make written

complaint to DGRO by VC

members

0

5

0

5

Requirement to hold meeting at

least once in a quarter

0

5

0

5

Requirement to maintain

minutes of meetings of VC

meetings

0

5

0

5

10

No. of households

the FPS level vigilance

committee

4

75

1

75

the members of PDS Vigilance

Committee at FPS level

1

75

1

75

who were aware

about

role and functioning of vigilance

committee

0

75

0

75

11

No. of households who approached the vigilance

committee for information, grievance or any other

problem related to PDS

0

75

0

75

12 No. of such households who found VC members helpful 0 75 0 75

X DISTRICT LEVEL VIGILANCE COMMITTEE Latehar Total Ramgarh Total sample sample

1

No. of districts where the vigilance committees are

formed

0

1

0

1

2

Number of District

level vigilance

committees having

representation from

following groups

Local authorities. 0 1 0 1

Women member

0

1

0

1

Member from Scheduled Castes

0

1

0

1

Member from Scheduled Tribes,

0

1

0

1

Destitute or Person with

disability

0

1

0

1

3

Number of meetings

held by District

level VC in last six

months

None 1 1 1 1

At least once or twice or more

0

1

0

1

4

No. of District level VC that had attended any training

program

0

1

0

1

5

Average number of FPSs visited for monitoring by

District level VC in last three months

0

1

0

1

6

No. of District level VCs maintaining the records of

minutes

0

1

0

1

7

No of District level VCs reporting violation/

malpractice to DGRO

0

1

0

1

8

No. of District level VCs reporting violation/

malpractice to other authorities

0

1

0

1

9

Number of VCs

where members were

awareness about the

following

Toll free helpline number 1967/

1800 series

1

1

1

1

SMS alert service about arrival

of food grains at FPS

1

1

1

1

Provision to make written

complaint to DGRO by VC

members

1

1

1

1

Requirement to hold meeting at

least once in a quarter

1

1

1

1

Requirement to maintain

minutes of meetings of VC

meetings

1

1

1

1

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xiv

ANNEXURE III

FACT SHEET - LATEHAR

District Factsheet- <LATEHAR> A. Population B. Number of households C. % of population covered under NFSA

726978 (Census 2011) 145396 65.64%

D. NFSA Coverage details E. Number of Fair price shops F. Godowns (storage points) AAY

cards PHH cards

PHH members

PoS (Online) PoS (Offline) Manual Numbers Capacity (in MTs)

33,862 3,92,716 17,47,005 1639 17 0 9 4261

G. Details of posts at district level H. NFSA food grains allocation and distribution (last three months) (in MTs)

Name of the post Sanctioned strength Vacant positions Month Allocation Distribution SOR(Special Officer

Rationing) 1 0 May,19 9269.723 9269.723

DSO(District Supply Officer)

1 0 June,19 9169.648 9169.648

BSO(Block Supply Officer)

10 2 July,19 6065.503 6065.503

Godown Factsheet A. Location of the Godown B. Details of Godown

District name Laehar Capacity (in MTs) 2000 Block name Nagar Number of FPSs tagged to godown 445 Address Nagar Maximum distance from tagged FPS (in kms) 17 km

Distance from FCI godown (in kms) (if applicable) 2 km C. Details of person power at godown D.Facilities at godown Name Sanctioned

Strength Vacant

positions Facilities Availability

Asst. Godown Manager

1 1 Internet connectivity No Electronic weigh machine/ bridge Yes Computer room for Supply chain management No

Computer Operator

1 0 Toilet facility for labour No Accessibility by all-weather road Yes

Firefighting equipment No

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xv

FPS level Factsheet A. Details and location B. Profile of FPS dealer

Rural/ Urban Rural Name MOTILAL MAHTO Name of Village/ ward Nagar Age 50 Block/ District Latehar Gender Male FPS id (as displayed in the portal) 01/TND/94 Ownership Private

C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months)(qt.)

AAY cards 84 Month Allocation Distribution Closing Balance AAY (members) 311 May,19 125.15 128.70 N.A PHH (cards) 427 June,19 124.60 123.50 N.A PHH (members) 1926 July,19 123.70 129.50 N.A

E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH & AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes

Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes

No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards 2 Toll free helpline number 1967/ 1800 series No No. of PHH members 5 Name/ contact of vigilance committee members No

H.Number of ration cards that have availed the facility for nomination or

door step delivery

Contact of Authority for redressal of grievances No Availability of Stock register at FPS No Availability of Category of commodity-wise records Yes

No. of AAY cards 1 Availability of Register of beneficiaries Yes No. of PHH cards 0 Availability of Register of sales Yes

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xvi


Rural/ Urban Rural Name JAMUNA PAL Name of Village/ ward Chitar pur Age 58 Block/ District Latehar Gender Female FPS id (as displayed in the portal) 01/TOP/2015 Ownership Private

C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months)(qt.)

AAY cards 24 Month Allocation Distribution Closing Balance AAY (members) 107 May,19 63.35 63.25 0.60 PHH (cards) 259 June,19 63.25 62.00 0.70 PHH (members) 1105 July,19 63.05 63.05 0.90

E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes

Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes

No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards 1 Toll free helpline number 1967/ 1800 series No No. of PHH members 4 Name/ contact of vigilance committee members No


door step delivery

Contact of Authority for redressal of grievances No Availability of Stock register at FPS No Availability of Category of commodity-wise records No

No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xvii


Rural/ Urban Rural Name KALPANA MANDAL SHIV SHG Name of Village/ ward Namudar Age - Block/ District Latehar Gender - FPS id (as displayed in the portal) 21/NRS/2009 Ownership Women SHG

C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.)



Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries No G. Number of silent rations cards List of names of PHH and AAY beneficiaries No

No. of AAY cards - Quantity received, distributed & in stock No No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No


door step delivery


No. of AAY cards - Availability of Register of beneficiaries No No. of PHH cards - Availability of Register of sales Yes

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xviii


Rural/ Urban Rural Name NIMAI RAWANI Name of Village/ ward Borsidag Age 43 Block/ District Latehar Gender Male FPS id (as displayed in the portal) 06/GND/04 Ownership Private



E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes

G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series Yes No. of PHH members - Name/ contact of vigilance committee members No


door step delivery


No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xix


Rural/ Urban Urban Name JAYPRAKASH SAO Name of Village/ ward Ward-5 Age 70 Block/ District Jharia Gender Male FPS id (as displayed in the portal) 40/JHR/85 Ownership Cooperative





No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No


door step delivery


No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales No

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xx

ANNEXURE III

FACT SHEET – RAMGARH

District Factsheet- <RAMGARH> B. Population B. Number of households C. % of population covered under NFSA

949443 (Census 2011) 189888 82.97 %

D. NFSA Coverage details E. Number of Fair price shops F. Godowns (storage points) AAY

cards PHH cards

PHH members

PoS (Online) PoS (Offline) Manual Numbers Capacity (in MTs)

34,442 1,81,946 7,45,518 700 71 0 8 6250

G. Details of posts at district level H. NFSA food grains allocation and distribution (last three months) (in MTs)

Name of the post Sanctioned strength Vacant positions Month Allocation Distribution DSO(District Supply

Officer) 1 1 May,19 4477.118 4502.438

BSO(Block Supply Officer)

8 6 June,19 4492.047 4505.993

July,19 4496.543 4528.920

Godown Factsheet C. Location of the Godown D. Details of Godown

District name Ramgarh Capacity (in MTs) 750 Block name Kusumdih Number of FPSs tagged to godown 162 Address Kusumdih Maximum distance from tagged FPS (in kms) 25km

Distance from FCI godown (in kms) (if applicable) 17km C. Details of person power at godown D.Facilities at godown Name Sanctioned

Strength Vacant

positions Facilities Availability

Asst. Godown Manager

1 0 Internet connectivity No Electronic weigh machine/ bridge Yes Computer room for Supply chain management No

Computer Operator

1 0 Toilet facility for labour No Accessibility by all-weather road Yes

Firefighting equipment No

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xxi


Rural/ Urban Rural Name JAYPAL YADAV Name of Village/ ward Kusumdih Age 62 Block/ District Ramgarh Gender Male FPS id (as displayed in the portal) 32/87 Ownership Private




Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No



door step delivery

Contact of Authority for redressal of grievances No Availability of Stock register at FPS Yes Availability of Category of commodity-wise records Yes

No. of AAY cards - Yes Yes No. of PHH cards - Yes Yes

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xxii


Rural/ Urban Rural Name UTTAM KUMAR NAG Name of Village/ ward Chotkipona Age 50 Block/ District Ramgarh Gender Male FPS id (as displayed in the portal) 2/2015 Ownership Private




G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards 2 Quantity received, distributed & in stock Yes No. of PHH cards 10 Toll free helpline number 1967/ 1800 series No No. of PHH members 35 Name/ contact of vigilance committee members No


door step delivery


No. of AAY cards - Availability of Register of beneficiaries No No. of PHH cards - Availability of Register of sales No

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xxiii


Rural/ Urban Rural Name SUBASH CHANDRA GOSWAMI Name of Village/ ward Mandu Age 52 Block/ District Ramgarh Gender Male FPS id (as displayed in the portal) 22/86 Ownership Private




G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards 2 Toll free helpline number 1967/ 1800 series No No. of PHH members 3 Name/ contact of vigilance committee members No


door step delivery


No. of AAY cards - Yes Yes No. of PHH cards - Availability of Register of sales No

XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xxiv


Rural/ Urban Rural Name SRIMATI NANDI GAGRAI Name of Village/ ward Bongawar Age 49 Block/ District Ramgarh Gender Female FPS id (as displayed in the portal) 01/2005 Ownership Private


AAY cards 453 Month Allocation Distribution Closing Balance AAY (members) May,19 118.55 119.35 85.20 PHH (cards) 336 June,19 119.00 119.45 84.75 PHH (members) July,19 116.50 111.70 87.55





door step delivery



XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page xxv


Rural/ Urban Urban Name RAGHAV PRASAD SAHU Name of Village/ ward Ward-1 Age 62 Block/ District Ramgarh Gender Male FPS id (as displayed in the portal) 67/86 Ownership Private



E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries No

G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock No No. of PHH cards 5 Toll free helpline number 1967/ 1800 series No No. of PHH members 5 Name/ contact of vigilance committee members No


door step delivery



Third (October Concurrent Evaluation of Implem Security Act in J

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