The Business Case for an Engaging Organizational Culture: The DHL Express Journey

Geoff WalshCountry Manager DHL Express UAE

Anu DagaSenior Director HRDHL Express UAE

TWO STRONG PILLARS

ONE COMPANY

The Post for Germany The logistics company for the world

Deutsche Post delivers mail and parcel inGermany and the world. It is an expertprovider of dialogue marketing and pressdistribution services as well as corporatecommunications solutions.

DHL offers its expertise in internationalexpress, air & ocean freight, road and railtransportation, contract logistics andinternational mail services.

DHL EXPRESS Just months after man's first landing on the Moon, DHL began operating the first international door-to-door express delivery

service in the world. 19

69

…

DHL Worldwide Express with more than 71,000 employees worldwide, is wholly acquired by Deutsche Post

AG acquires

20

02

…

DHL is present in over 220 countries and territories across the globe, making it the most international company in the

world. .

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17

THE MOST INTERNATIONAL COMPANY – THINK GLOBAL, ACT LOCAL

30,600

Vehicles

90,000Employees

220Countries & Territories

served

3Global Hubs

19Regional Hubs

250Dedicated

Aircraft

50,000

Service Points

DHL IS IN MORE COUNTRIES THAN THE UNITED NATIONS

#

• Why is workplace culture & engagement important?

• What do you think is the link between engagement & organizational sustainability?

DOES ENGAGEMENT MATTER?

ENGAGEMENT MATTERS

‘When employees are super-engaged, they exhibit many

more specific “engagement traits” – including a willingness

to put in a great deal of extra effort, increased loyalty, a

greater willingness to recommend their company as an

employer of choice, efforts to inspire others in the company

through concrete comments and actions, and similar

outcomes – compared to other employees’

Forbes, 2012

‘Engaged organizations grow profits by as much as three times faster than their competitors, and highly engaged

organizations have the potential to reduce staff turnover by 87%’

Corporate Leadership Council, 2008

‘Each percentage of employees who become engaged translated to another 0.6% growth in sales’

AON Hewitt, 2013

THE ‘GPTW’ MODEL

Trust Index Employee Survey

Completed by employees

58 questions

2/3rd of the final score

Culture Audit submission

Designed to understand the

culture of your workplace

To include all policies & practices

ENGAGEMENT MATTERS

A CLEAR GLOBAL STRATEGY

DHL EXPRESS STRATEGY

IT ALL STARTS WITH MOTIVATED PEOPLE

AUTHENTIC LEADERSHIP

THE RIGHT LEADERSHIP FOCUS

AUTHENTIC LEADERSHIP IN ACTION

AUTHENTIC LEADERSHIP IN ACTION

DEVELOPING SUCCESSFUL 21ST CENTURY LEADERS

DEVELOPING SUCCESSFUL 21ST CENTURY LEADERS

DEVELOPING OUR FRONTLINE TEAM AS CERTIFIED INTERNATIONAL SPECIALISTS

CREATING THE CONNECTION WITH NEW EMPLOYEES – DHL IN A BOX

TRANSFORMING BUSINESS THROUGH

CONTINUOUS IMPROVEMENT

CONTINUOUS IMPROVEMENT CULTUREWHY ENGAGE EVERYBODY?

HOW DO WE LINK IT TOGETHER?

GEMBA: GO SEE FOR YOURSELF

PERFORMANCE DIALOGS: OUR DAILY PLATFORM TO DISCUSS PERFORMANCE & IMPROVE

ENGAGEMENT DELIVERS RESULTS

Employer of Choice

Provider of Choice

Investment of Choice

ISO 9001:2008 Certified

ENGAGEMENT DELIVERS RESULTS

EMPLOYEES HAVING THEIR BEST DAY EVERYDAY

20-30 minutesWhat has stood out for you?

Where do you see opportunity (ies) to apply this in your organisation?

What are the top 3 things that need to be done differently to succeed?

Who do you need to work with inside/ outside the organisation to get started?

Is the framework clear?

What else do you need before you begin?

What will you do now?

Activity – Roundtable discussion

5-10 minutesWhat do you need to/ what will you remember?

What distinguishes a sustainable business from a conventional one in this context?

Where do we see leading practice heading towards in this area?

What is the role of the sustainability leader?

Closing Reflections

THANK YOU