Retailer Warranty Policy & Procedure Manual - McCulloch

RETAILER WARRANTY POLICY & PROCEDURE MANUAL

1EFFECTIVE FEbRUARY 1, 2010

Retailer Warranty Policy & Procedure Manual

This manual supersedes all previously published Warranty Policy & Procedure Manuals.

Effective February 1, 2010

7349 Statesville Road, Charlotte, NC 28269 • 1-800-448-7543

www.husqvarnaretailer.comIR


2 EFFECTIVE FEbRUARY 1, 2010

CONTENTSWarranty Statements .......................................................................... pages 3-11Introduction ................................................................................................ page 12Customer Responsibilities ........................................................................ page 12Retailer Responsibilities ............................................................................ page 12Internet Policy ............................................................................................ page 13Pre-Delivery Service Requirements ........................................................ page 14Chain Saws .................................................................................................. page 14Grass Trimmers, brushcutters, Clearing Saws ........................................ page 14Walk-behind Mowers ................................................................................ page 14Riding Mowers & Tractors ......................................................................... page 15Automatic Mowers .................................................................................... page 15Snow Throwers & Tillers ............................................................................ page 16Wide Area Walk-behind Mowers ............................................................. page 16Zero Turn Riding Mowers ................................................................... pages 16-17Warranty Exclusions .................................................................................. page 17Questionable Failures ................................................................................ page 17Non Warranty Claims ............................................................................... page 18Shipping Damages ...................................................................................... page 18Warranty Procedures ................................................................................ page 19UPS Call Tag ............................................................................................... page 19Product Replacement Procedure Guide ................................................ pages 20Time Limit for Filing ................................................................................. page 21Filing Claims (Web) ............................................................................ pages 22-24Filing Claims (Manual) ............................................................................... page 23Filling out Claim Form ....................................................................... pages 23-24Serial Number Locations .......................................................................... page 25Husqvarna Warranty Claim Form ............................................................ page 26Warranty Exceptions ................................................................................. page 27Husqvarna Electrical Product ................................................................... page 27Third Party Warranty Items .............................................................. pages 27-28Replacement Part Warranty ..................................................................... page 28battery Replacement ................................................................................ page 29Warranty Reimbursement ....................................................................... pages 30Warranty Material Part Numbers ........................................................... page 31



HandHeld Products – Limited Warranty Husqvarna warrants to the original retail purchaser that this Husqvarna® product is free from defects in material or workmanship under normal use and maintenance from the date of retail purchase for the applicable Warranty Period shown on Exhibit A. Certain components might be excluded from coverage, and other limitations apply, as described in this document. Husqvarna will repair or replace at its discretion, any defective product or part covered by the Limited Warranty, free of charge at any authorized Husqvarna Servicing Dealer/Center using original OEM Husqvarna replacement parts, subject to the limitations and exclusions described below. Husqvarna does not offer an over-the-counter exchange program.

THIS LIMITED WARRANTY IS THE SOLE EXPRESS WARRANTY PROVIDED BY HUSQVARNA. ANY WARRANTY THAT MAY BE IMPLIED BY LAW (INCLUDING ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR USE AND IMPLIED WARRANTY OF MERCHANTABILITY) IS LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD UNDER THIS LIMITED WARRANTY. THIS LIMITED WARRANTY MAY BE MODIFIED ONLY BY HUSQVARNA. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS GIVEN ONLY BY HUSQVARNA. THE ABOVE REMEDIES ARE THE EXCLUSIVE REMEDIES FOR ANY BREACH OF THIS LIMITED WARRANTY. HUSQVARNA AND ITS AFFILIATED COMPANIES SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE, INCLUDING LOST PROFITS RESULTING FROM ANY SUCH BREACH, AND ALL SUCH DAMAGES ARE HEREBY DISCLAIMED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATIONS AND EXCLUSIONS

1. Certain other components are NOT covered. This Limited Warranty does not cover any of the following:

(a) Expendable Parts. This Limited Warranty does not cover general maintenance parts and items (“Expendable Parts”), including without limitation spark plugs, filters, lubricants, starter cords, belts, blades, blade adapters, chainsaw bars, cutting chains, trimmer heads.

(b) Emissions Control Components. This Limited Warranty does not cover Emissions control equipment and components to the extent regulated by the U.S. Environmental Protection Agency or similar state agencies. Such equipment and components are covered by a separate emission control warranty statement supplied with your new product. Please consult this separate warranty statement for details.

2. Any COMMERCIAL, INSITUTIONAL, AGRICULTURAL, INDUSTRIAL, INCOME PRODUCING, or RENTAL use will result in either No Warranty or a Shortened Warranty Period Depending on the product; there is either NO WARRANTY or a reduced warranty if the product is used for commercial, institutional, agricultural, industrial, income producing, or rental purposes. Please refer to Exhibit A.

3. Reconditioned Products: Reconditioned chainsaws, trimmers, brushcutter, clearing saws, handheld blowers, backpack blowers, hedge trimmers, and electrical products will only have a 90 day warranty for consumer, landowner, or homeowner use. There is NO WARRANTY if the product is used for commercial or rental purposes. Please refer to Exhibit A.

4. Owner’s (Your) Responsibilities. To preserve your rights under this Limited Warranty, you must demonstrate reasonable care and use of the product, including, followingthe preventative maintenance, storage, fuel and oil usages as prescribed in the enclosed operator’s manual. For example, the following items are the Owner’s responsibility and are not covered by this Limited Warranty:

(a) Set-up and pre-delivery service, and engine tune-ups.

(b) Adjustments after the first (30) thirty days of purchase and beyond, such as throttle cable, belt guides adjustments.

(c) Preventative maintenance as outlined in the operator’s manual.

In addition, you must cease using the product immediately upon any failure or damage. The product should be taken to an authorized Husqvarna servicing dealer prior to any further use.

5. Damages resulting from normal aging, wear and tear or neglect are NOT covered. The Limited Warranty does not cover damage other than that resulting from defects in material or workmanship. The following are NOT considered defects in material or workmanship, and therefore are NOT covered.

(a) Natural discoloration of materials due to ultraviolet light;

(b) Damage to cutting equipment by way of contact with, rocks, or other non-approved materials and/or structures;

In addition, this Limited Warranty does not cover damages, malfunctions or failures resulting from abuse or neglect of the product related to or including any of the following:

(c) Failure to provide or perform required maintenance services as prescribed in the operator’s manual;

(d) Abuse, misuse, neglect, modifications, alterations, normal wear, improper servicing, use of unauthorized attachments, Lack of lubrication or engine failure, due to the use of oils that do not meet Engine manufacturer’s specifications;

(e) Use of gasohol, containing methanol (wood alcohol). Gasohol which contains a maximum 10% ethanol (grain alcohol) or 15% MTBE (methyl/tertiary/butyl/ether) is approved;

(f) Use of ether or any starting fluids;

(g) Pressure cleaning or steam cleaning the product;

(h) Use of spark plugs other than those meeting emission performance requirements listed in the operator’s manual;

(i) Tampering with engine speed governor or emission components, or running engines above specified and recommended engine speeds as listed in your operator’s manual;

(j) Operation of the unit with improperly installed/removed or modified cutting shields, guards, or safety devices;

(k) Any removed/damaged air filter, excessive dirt, abrasives, salt water, moisture, corrosion, rust, varnish, stale fuel, or any adverse reaction due to incorrect storage procedures;

(l) Failures due to improper set up, pre-delivery service or repair service by anyone other than an authorized Husqvarna servicing dealer during the warranty period;



(m) Dirt contaminated grease or oil, use of incorrect type of greases or oils, failure to comply with recommended greasing intervals, water or moisture damage, and/or improper storage;

(n) Sprayers pumping or spraying caustic or flammable materials, lack of or broken strainers; or

(o) Continued use of product, after initial operational problem or failure occurs.

HOW TO OBTAIN SERVICE

6. Authorized Husqvarna Servicing Dealer/Center. In order to obtain warranty coverage it is your responsibility (at your expense) to deliver or ship your Husqvarna unit to an authorized Husqvarna Servicing Dealer/Center and arrange for pick-up or return of your unit after the repairs have been made. If you do not know the location of your nearest authorized Husqvarna Servicing Dealer, call Husqvarna, at 1-800-487-5951 during the hours of 8:00 AM to 8:00 PM Eastern Standard Time, or visit www.husqvarna.com.Should you require assistance or have questions concerning this Limited Warranty, you may contact us at 800-487-5951 during the hours of 8:00 AM to 8:00 PM Eastern Standard time or contact us through the web at www.husqvarna.com.

7. Documentation Required. You must maintain and present Proof of purchase (including date, product model and, if applicable, engine serial number) to an authorized Husqvarna Servicing Dealer for warranty service under this Limited Warranty. Proof of purchase rests solely with the owner-customer. Husqvarna encourages you to register your product online at www.usa.husqvarna.com to help ensure, among other things, that you can be notified of important product information. However, registering your productis not a condition of warranty service.

Hand Held Warranty Chart 2010 Exhibit A

Husqvarna Consumer Outdoor Products N.A., Inc.; Husqvarna Professional Products, Inc. 7349 Statesville Road, Charlotte, NC 28269

575 49 43-03 R1 2010



Commercial Wheeled Products – Limited Warranty Husqvarna warrants to the original retail purchaser that this Husqvarna® product is free from defects in material or workmanship under normal use and maintenance from the date of retail purchase for the applicable Warranty Period shown on Exhibit A. Certain components (e.g., engines and transmissions) are excluded from coverage, and other limitations apply, as described in this document. Husqvarna will repair or replace at its discretion, any defective product or part covered by the Limited Warranty, free of charge at any authorized Husqvarna Servicing Dealer/Center using original OEM Husqvarna replacement parts, subject to the limitations and exclusions described below. Husqvarna does not offer an over-the-counter exchange program.



1. Engines, Transmissions and certain other components are NOT covered. This Limited Warranty does not cover any of the following:

(a) Engines and Attachments. Except where otherwise indicated on Exhibit A, all Engines and Attachments are not covered by this warranty. In most cases, these items are NOT manufactured by Husqvarna in which case they may be covered separately by their respective manufacturer’s warranties if one is provided and included with the product at the time of purchase. All such claims must be submitted and sent to the appropriate manufacturer or as otherwise directed in those separate warranties.

(b) Transmissions and Drive Systems (Hydraulic Pumps & Wheel Motors). Except where otherwise indicated on Exhibit A, Transmissions & Drive Systems are not covered by this warranty. In most cases, these items are NOT manufactured by Husqvarna in which case they may be covered separately by their respective manufacturer’s warranties if one is provided and included with the product at the time of purchase. The following transmission & drive systems manufacturers, Dana, Hydro-Gear, Tuff-Torq provide a warranty for the transmission & drive systems to the ultimate purchaser or to Husqvarna. Husqvarna will assign the transmission & drive system manufacturer’s warranty or any rights thereof to the original purchaser of the unit. To obtain transmission & drive system warranty service, first contact the retailer who you purchased the unit from. Should you require assistance or have any questions concerning transmission & drive system warranty coverage, contact Husqvarna directly at our website www.husqvarna.com or call 800-487-5951 for an authorized Husqvarna service provider. All such claims must be submitted and sent to the appropriate manufacturer or as otherwise directed in those separate warranties. Husqvarna is not authorized to handle warranty adjustments or repairs on engines or transmissions or drive systems. Husqvarna does not assume any warranty obligation of the above listed manufacturers.

(c) Expendable Parts. This Limited Warranty does not cover general maintenance parts and items (“Expendable Parts”), including without limitation spark plugs, bulbs, filters, lubricants, starter cords, belts, blades, and blade adapters.

(d) Emissions Control Components. This Limited Warranty does not cover Emissions control equipment and components to the extent regulated by the U.S. Environmental Protection Agency or similar state agencies. Such equipment and components are covered by a separate emission control warranty statement supplied with your new product. Please consult this separate warranty statement for details.

2. Any RENTAL use will result in a Shortened Warranty Period Depending on the product, there is either NO WARRANTY or a reduced warranty if the product is used for rental purposes. Please refer to Exhibit A.

3. Owner’s (Your) Responsibilities. To preserve your rights under this Limited Warranty, you must demonstrate reasonable care and use of the product, including, following the preventative maintenance, storage, fuel and oil usages as prescribed in the enclosed operator’s manual. For example, the following items are the Owner’s responsibility and are not covered by this Limited Warranty:

a. Set-up and pre-delivery service, and engine tune-ups.

b. Adjustments after the first (30) thirty days of purchase and beyond, such as throttle cable, belt guides adjustments.

c. Preventative maintenance as outlined in the operator’s manual.




4. Limited Lifetime Warranty on the PZ Frame, Spindle Housing, and Leading Edge of Deck. The Limited Lifetime Warranty is for the life of the product or 7 (seven) years after the last date of the complete unit’s final production, whichever comes first.

a. Limited Lifetime Frame: Warranted against defects in the frame resulting in frame breakage (welds, steel, etc.) Damage to the frame by oxidation due to improper care, collision type damage, and tires filled with calcium or other weight adding compounds in the tires are excluded from the Limited Lifetime Warranty.

b. Limited Lifetime Spindle Housing: Cast iron housing (not including shafts & bearings) warranted against breakage.

c. Limited Lifetime Leading Edge of Deck: Warranted against defects in mowing resulting in the front edge of the deck being bent farenough to make contact with the blades.


(a) Abrasion to mower decks;

(b) Tires damaged by external punctures;

(c) Natural discoloration of materials due to ultraviolet light;

(d) Damage to cutting equipment by way of contact with, rocks, or other non-approved materials and/or structures;


(e) Failure to provide or perform required maintenance services as prescribed in the operator’s manual;

(f) Abuse, misuse, neglect, modifications, alterations, normal wear, improper servicing, use of unauthorized attachments, Lack of lubrication or engifailure, due to the use of oils that do not meet Engine manufacturer’s specifications;

(g) Use of gasohol, containing methanol (wood alcohol). Gasohol which contains a maximum 10% ethanol (grain alcohol) or 15% MTBE (methyl/tertiary/butyl/ether) is approved;

(h) Use of ether or any starting fluids;

(i) Pressure cleaning or steam cleaning the product;

(j) Use of spark plugs other than those meeting emission performance requirements listed in the operator’s manual;

(k) Tampering with engine speed governor or emission components, or running engines above specified and recommended engine speeds aslisted in your operator’s manual;

(l) Operation of the unit with improperly installed/removed or modified cutting shields, guards, or safety devices;

(m) Any removed/damaged air filter, excessive dirt, abrasives, salt water, moisture, corrosion, rust, varnish, stale fuel, or any adverse reaction due to incorrect storage procedures;

(n) Failures due to improper set up, pre-delivery service or repair service by anyone other than an authorized Husqvarna servicing dealer during the warranty period;

(o) Dirt contaminated grease or oil, use of incorrect type of greases or oils, failure to comply with recommended greasing intervals, water or moisture damage, and/or improper storage;

(p) Continued use of product, after initial operational problem or failure occurs.


6. Authorized Husqvarna Servicing Dealer/Center. In order to obtain warranty coverage it is your responsibility (at your expense) to deliver or ship your Husqvarna unit to an authorized Husqvarna Servicing Dealer/Center and arrange for pick-up or return of your unit after the repairs have been made. If you do not know the location of your nearest authorized Husqvarna Servicing Dealer, call Husqvarna at 1-800-487-5951 during the hours of 8:00 AM to 8:00 PM Eastern Standard time, or visit www.husqvarna.com. Should you require assistance or have questions concerning this Limited Warranty, you may contact us at 800-487-5951 during the hours of 8:00 AM to 8:00 PM Eastern Standard time or contact us through the web at www.husqvarna.com.

7. Documentation Required. You must maintain and present Proof of purchase (including date, product model and, if applicable, engine serial number) to an authorized Husqvarna Servicing Dealer for warranty service under this Limited Warranty. Proof of purchase rests solely with the owner-customer. Husqvarna encourages you to register your product online at www.usa.husqvarna.com to help ensure, among other things, that you can be notified of important product information. However, registering your product is not a condition of warranty service.

Husqvarna Consumer Outdoor Products N.A., Inc.; Husqvarna Professional Products, Inc. 7349 Statesville Road, Charlotte, NC 28269

575 49 43-02 R1 2010



EXHIBIT A EnduserWarranty Periods 2010 Type of Usage

Product/Component

Commercial (any commercial, professional, institutional or

income producing use, other than Rental Use)

Rental (any rental usage)

Commercial Walk BehindsEngine* * *Transmission (if made by Husqvarna/Peerless) 2 Years 90 daysHydraulic Pumps & Wheel Motors 2 Years 90 daysBattery 1 Year Pro-rated 90 daysOther Non-Expendable Components 2 Years 90 days

Residential Zero Turn Mowers ( MZ and EZ )Engine* * *Transmission** (EZ Zero Turn) 1 Year ** 90 days **Transmission** (MZ Zero Turn) 2 Years 90 days **

Battery 1 Year Pro-rated 90 days

Other Non-Expendable Components

1 Year(Residential Warranty-3 Years,

Parts & Labor) 90 daysCommercial Zero Turn Mowers (iZ, LZ, BZ, & PZ)

Engine* * *Hydraulic Pumps & Wheel Motors ** 3 Years ** (3rd Yr Parts Only) 90 days **Mower Deck Spindles 3 Years (3rd Yr Parts Only) 90 daysBattery 1 Year Pro-rated 90 daysOther Non-Expendable Components 3 Years (3rd Yr Parts Only) 90 daysPZ Only - Frame Limited Lifetime Warranty*** 90 daysPZ Only - Spindle Housing (not including shafts & bearings) Limited Lifetime Warranty*** 90 daysPZ Only - Leading Edge of Deck Limited Lifetime Warranty*** 90 days

Specialty Turf CareEngine* * *

Transmission 2 Years 1 YearOther Non-Expendable Components 2 Years 1 Year

Utility Vehicles

Power train 2 Years or 2,000 hrs. 2 Years or 2,000 hrs.

Limited Body 1 Year or 1,000 hrs. 1 Year or 1,000 hrs.

Battery (Gas & Diesel Powered) 1 Year Pro-rated 1 Year Pro-rated

Battery (Electric Powered)4 Year or 16,000 Energy Unit

Limited4 Year or 16,000 Energy Unit

Limited

Other Non-Expendable Components 1 Year or 1,000 hrs. 1 Year or 1,000 hrs.

Accessories (e.g., Cab's, Winch, etc. ) 1 Year or 1,000 hrs. 1 Year or 1,000 hrs.

Parts & Accessories (if purchased)

Accessories (e.g., Collection Systems, Baggers, etc.) 1 Year 90 days

Parts (e.g., belts, blades, etc.) 30 days 30 daysParts & Accessories (if purchased separately)

Replacement parts and/or accessories provided under the Limited Warranty are warranted only for the BALANCE of the warranty period applicable to the part of accessory that was replaced. See to Left See to Left

Commercial Rental* See Separate Engine Manufacturer's warranty

** See reference 1 (b) of the warranty statement.EZ - One (1) Year Commercial warranty, parts & labor, with Husqvarna. MZ - Two (2) Year Commercial warranty, parts & labor, with Hydro-Gear Distributor network. iZ, LZ, BZ, & PZ - Three (3) Year Commercial warranty. First (1) Year - Parts & labor, with Hydro-Gear Distributor network.

Second (2) Year - Parts only, with Hydro-gear Distributor network.Labor only, with Husqvarna.

Third (3) Year - Parts only, with Husqvarna.

*** Warranty on PZ Frame, PZ Spindle Housing, & PZ Leading Edge of Deck is for the life of the product or 7 (seven) years after the last date of the complete unit's final production, whichever comes first. Parts & Labor.



Consumer Wheeled Products – Limited Warranty Husqvarna warrants to the original retail purchaser that this Husqvarna® product is free from defects in material or workmanshipunder normal use and maintenance from the date of retail purchase for the applicable Warranty Period shown on Exhibit A. Certain components (e.g., engines and transmissions) are excluded from coverage, and other limitations apply, as described in this document. Husqvarna will repair or replace at its discretion, any defective product or part covered by the Limited Warranty, free of charge at any authorized Husqvarna Servicing Dealer/Center using original OEM Husqvarna replacement parts, subject to the limitations and exclusions described below. Husqvarna does not offer an over-the-counter exchange program.



1. Engines, Transmissions and certain other components are NOT covered. This Limited Warranty does not cover any of the following:

(a) Engines and Attachments. Except where otherwise indicated on Exhibit A, all Engines and Attachments are not covered by this warranty. In most cases, these items are NOT manufactured by Husqvarna in which case they may be covered separately by their respective manufacturer’s warranties if one is provided and included with the product at the time of purchase. All such claims must be submitted and sent to the appropriate manufacturer or as otherwise directed in those separate warranties.

(b) Transmissions. Except where otherwise indicated on Exhibit A, Transmission / Transaxle (including Drive Systems) are not covered by this warranty. In most cases, these items are NOT manufactured by Husqvarna in which case they may be covered separately by their respective manufacturer’s warranties if one is provided and included with the product at the time of purchase. The following transmission / transaxle manufacturers, Dana, Hydro-Gear, Tuff-Torq provide a warranty for the transmission / transaxle to the ultimate purchaser or to Husqvarna. Husqvarna will assign the transmission / transaxle manufacturer’s warrantyor any rights thereof to the original purchaser of the unit. To obtain transmission / transaxle warranty service, first contact the retailer who you purchased the unit from. Should you require assistance or have any questions concerning transmission / transaxle warranty coverage, contact Husqvarna directly at our website www.husqvarna.com or call 800-487-5951 for an authorized Husqvarna service provider. All such claims must be submitted and sent to the appropriate manufacturer or as otherwise directedin those separate warranties. Husqvarna is not authorized to handle warranty adjustments or repairs on engines or transmissions / transaxles. Husqvarna does not assume any warranty obligation of the above listed manufacturers.

(c) Expendable Parts. This Limited Warranty does not cover general maintenance parts and items (“Expendable Parts”),including without limitation spark plugs, bulbs, filters, lubricants, starter cords, belts, blades, and blade adapters.

(d) Emissions Control Components. This Limited Warranty does not cover Emissions control equipment and components to the extent regulated by the U.S. Environmental Protection Agency or similar state agencies. Such equipment and components are covered by a separate emission control warranty statement supplied with your new product. Please consult this separate warrantystatement for details.

2. Any COMMERCIAL, INSITUTIONAL, AGRICULTURAL, INDUSTRIAL, INCOME PRODUCING, or RENTAL use will result in either No Warranty or a Shortened Warranty Period Depending on the product; there is either NO WARRANTY or a reduced warranty if the product is used for commercial, institutional, agricultural, industrial, income producing, or rental purposes. Please refer to Exhibit A.

3. Owner’s (Your) Responsibilities. To preserve your rights under this Limited Warranty, you must demonstrate reasonable care and use of the product, including, following the preventative maintenance, storage, fuel and oil usages as prescribed in the enclosed operator’s manual. For example, the following items are the Owner’s responsibility and are not covered by this Limited Warranty:

a. Set-up and pre-delivery service, and engine tune-ups.

b. Adjustments after the first (30) thirty days of purchase and beyond, such as throttle cable, belt guides adjustments.

c. Preventative maintenance as outlined in the operator’s manual.





(a) Abrasion to mower decks;

(b) Tires damaged by external punctures;

(c) Natural discoloration of materials due to ultraviolet light;

(d) Damage to cutting equipment by way of contact with, rocks, or other non-approved materials and/or structures;


(e) Failure to provide or perform required maintenance services as prescribed in the operator’s manual;

(f) Abuse, misuse, neglect, modifications, alterations, normal wear, improper servicing, use of unauthorized attachments, Lack of lubrication or engine failure, due to the use of oils that do not meet Engine manufacturer’s specifications;

(g) Use of gasohol, containing methanol (wood alcohol). Gasohol which contains a maximum 10% ethanol (grain alcohol) or 15% MTBE (methyl/tertiary/butyl/ether) is approved;

(h) Use of ether or any starting fluids;

(i) Pressure cleaning or steam cleaning the product;

(j) Use of spark plugs other than those meeting emission performance requirements listed in the operator’s manual;

(k) Tampering with engine speed governor or emission components, or running engines above specified and recommended engine speeds as listed in your operator’s manual;

(l) Operation of the unit with improperly installed/removed or modified cutting shields, guards, or safety devices;

(m) Any removed/damaged air filter, excessive dirt, abrasives, salt water, moisture, corrosion, rust, varnish, stale fuel, or any adverse reaction due to incorrect storage procedures;

(n) Failures due to improper set up, pre-delivery service or repair service by anyone other than an authorized Husqvarna servicing dealer during the warranty period;

(o) Dirt contaminated grease or oil, use of incorrect type of greases or oils, failure to comply with recommended greasing intervals, water or moisture damage, and/or improper storage;

(p) Sprayers pumping or spraying caustic or flammable materials, lack of or broken strainers; or

(q) Continued use of product, after initial operational problem or failure occurs.


5. Authorized Husqvarna Servicing Dealer/Center. In order to obtain warranty coverage it is your responsibility (at your expense) to deliver or ship your Husqvarna unit to an authorized Husqvarna Servicing Dealer/Center and arrange for pick-up or return of your unit after the repairs have been made. If you do not know the location of your nearest authorized Husqvarna Servicing Dealer, call Husqvarna, at 1-800-487-5951 during the hours of 8:00 AM to 8:00 PM Eastern Standard Time, or visit www.husqvarna.com.Should you require assistance or have questions concerning this Limited Warranty, you may contact us at 800-487-5951 during thehours of 8:00 AM to 8:00 PM Eastern Standard Time or contact us through the web at www.husqvarna.com.

6. Documentation Required. You must maintain and present Proof of purchase (including date, product model and, if applicable, engine serial number) to an authorized Husqvarna Servicing Dealer for warranty service under this Limited Warranty. Proof of purchase rests solely with the owner-customer. Husqvarna encourages you to register your product online at www.usa.husqvarna.com to help ensure, among other things, that you can be notified of important product information. However, registering your product is not a condition of warranty service.

Husqvarna Consumer Outdoor Products N.A., Inc.; Husqvarna Professional Products, Inc.

7349 Statesville Road, Charlotte, NC 28269

575 49 43-01 R2 2010



Consumer Wheeled Warranty Chart 2010Exhibit A

Consumer (personal,household use only)

Commercial (any commercial, professional, institutional,

arigculutral, or income producing use, other than Rental Use)


Riding Lawn Tractors:Frame, Chassis, Front Axle 5 Years NO WARRANTY NO WARRANTYEngine* * * *Transmission (if made by Husqvarna/Peerless) 3 Years NO WARRANTY NO WARRANTYTransmission (if third party)** ** ** **Battery 1 Year Pro-rated NO WARRANTY NO WARRANTYOther Non-Expendable Components 3 Years NO WARRANTY NO WARRANTY

Engine* * * *Transmission ** ** ** **Battery 1 Year Pro-rated NO WARRANTY NO WARRANTYOther Non-Expendable Components 3 Years NO WARRANTY NO WARRANTY

Engine* * * *Transmission ** ** ** **Battery 1 Year Pro-rated 1 Year Pro-rated NO WARRANTYOther Non-Expendable Components 3 Years 1 Year NO WARRANTY

LE475 EdgerEngine* * * *Other Non-Expendable Components 2 Years 90 days 90 days

Walk Behind MowersEngine* * * *Battery 1 Year Pro-rated NO WARRANTY NO WARRANTYOther Non-Expendable Components 2 Years NO WARRANTY NO WARRANTY

Snow ThrowersEngine* * * *Other Non-Expendable Components 2 Years 90 days 90 days

TillersEngine* * * *Battery 1 Year Pro-rated NO WARRANTY NO WARRANTYOther Non-Expendable Components 2 Years NO WARRANTY NO WARRANTYTiller Tines *** NO WARRANTY NO WARRANTY

Hovering TrimmersEngine* * * *Other Non-Expendable Components 2 Years 1 Year 90 days

Consumer Commercial Rental* See Separate Engine Manufacturer's or Manufacturer's warranty

LCT Engines on specific Snow Throwers & Tillers, warranty through Husqvarna.

*** "Limited Lifetime Warranty" on Tiller tines is for the life of the product or 7 (seven) years after the last date of the completeunit's final production, whichever comes first.

** See reference 1 (b) of the warranty statement.RZ - Two (2) Year Consumer warranty, parts & labor, with Hydro-Gear Distributor network.EZ - One (1) Year Commercial warranty, parts & labor, with Husqvarna. MZ - Two (2) Year Commercial warranty, parts & labor, with Hydro-Gear Distributor network.

Product/Component

Residential Zero Turn Mowers ( RZ Only )

Residential Zero Turn Mowers ( MZ & EZ )



Consumer Wheeled Warranty Chart 2010Exhibit A

Consumer (personal,household use only)

Commercial (any commercial, professional, institutional,

arigculutral, or income producing use, other than Rental Use)


Product/ComponentFront Mounted Deck Riders

Engine* * * *Transmission 2 Years NO WARRANTY NO WARRANTYBattery 1 Year Pro-rated NO WARRANTY NO WARRANTYOther Non-Expendable Components 2 Years NO WARRANTY NO WARRANTY

CultivatorsBattery 1 Year Pro-rated NO WARRANTY NO WARRANTYOther Non-Expendable Components 2 Years NO WARRANTY NO WARRANTY

Pressure WashersModel 5525PW: Engine* * * * Pump 2 Years NO WARRANTY NO WARRANTY Other Non-Expendable Components 2 Years NO WARRANTY NO WARRANTY

Engine* * * * Pump 2 Years 2 Years NO WARRANTY Other Non-Expendable Components 2 Years 2 Years NO WARRANTY

GeneratorsEngine* * * *

Other Non-Expendable Components**2 Years (2nd Year

Parts Only)*2 Years-1365GN (2nd Year Parts

Only) NO WARRANTYSpreaders

Spreader 1 Year 1 Year 1 YearRobotic Mowers

Robotic Mower 2 Years 90 days 90 daysBattery 1 Year 1 Year 1 Year

Parts & Accessories (if purchased)Accessories (e.g., grass catcher, bumper guard accessories, etc. 1 Year NO WARRANTY NO WARRANTYParts (e.g., belts, blades, etc.) 30 days NO WARRANTY NO WARRANTY

Parts & Accessories (if replaced in Warranty Service)Replacement parts and/or accessories provided under this Limited Warranty are warranted only for the BALANCE of the warranty period applicable to the part or accessory that was replaced. See to left See to left See to left

Consumer Commercial Rental* See Separate Engine Manufacturer's or Manufacturer's warranty

*** "Limited Lifetime Warranty" on Tiller tines is for the life of the product or 7 (seven) years after the last date of the completeunit's final production, whichever comes first.

** See reference 1 (b) of the warranty statement.RZ - Two (2) Year Consumer warranty, parts & labor, with Hydro-Gear Distributor network.EZ - One (1) Year Commercial warranty, parts & labor, with Husqvarna. MZ - Two (2) Year Commercial warranty, parts & labor, with Hydro-Gear Distributor network.

LCT Engines on specific Snow Throwers & Tillers, warranty through Husqvarna.

All other Pressure Washers (6027PW, 9032PW, 1340PW)



HUSQVARNA WARRANTY POLICY & PROCEDURE MANUAL

INTRODUCTION

This manual has been produced as a Retailer’s guide to the Husqvarna Warranty Statement and sets forth the warranty procedures required after the sale of any Husqvarna name brand product. Please read this manual carefully. Make sure that all employees and agents associated with the handling of any Husqvarna product read and fully understand this manual.

We would like to thank you in advance for your qualified help and support of the Authorized HusqvarnaRetailer network.

CUSTOMER RESPONSIbILITIES

The Customer has the right to submit his Husqvarna product for warranty service consideration to any authorized Husqvarna Retailer of his choice. The Customer must furnish to the authorized Husqvarna Retailer proof of purchase information such as a receipt. A properly filled out warranty registration card should be presented. However, by itself, it is not considered proof ofpurchase. From this information it can be determined whether the Customer’s product should be considered for warranty.The product must exhibit reasonable care in the maintenance, operation, storage, and general upkeep practices as explained in the maintenance section of the Owner’s/Operator’s Manual. This includes thewhole product or any general wear item or component on the product.Any costs incurred to obtain warranty consideration or services is the Customer’s responsibility, including shipping and handling, travel expense, lost time, lost production, or pickup and delivery.The Warranty Statement identifies items and defects not covered by the warranty and the Customer’s responsibilities.

RETAILER RESPONSIbILITIES

The Retailer is expected to use reasonable judgment in any warranty situation. All authorized HusqvarnaRetailers shall provide service to all customers on an equal basis regardless of where the product was purchased including products covered by Extended Warranty and Service Plans.As long as all of the requirements are satisfied in the Warranty Statement, warranty service mustbe provided.Husqvarna Retailers are required to provide authorized warranty support through the appropriate vendors for products with engines, drive systems, and attachments covered by third party warranty.If the defect is in fact warrantable, the Retailer is obligated to perform warranty service on thatitem at no cost to the Customer. If the Retailer is not able to decide clearly that the failure is due to “defects in materials or workmanship,” the Husqvarna Technical Services Department should be contacted for assistance.



At the time of sale, it is the Retailer’s obligation to comply with the following instructions:1. The Retailer must furnish the Owner’s/Operator’s Manual and, if applicable, the current Operator’s

Safety Manual to the Customer at the time of sale together with all accessories intended to be furnished with the product as part of the unit sale.

2. The Retailer must make sure that all warning decals are affixed to the product and accessories.3. The Retailer must register the product online at www.usa.husqvarna.com. 4. The Retailer must render pre-delivery service on all Husqvarna products, except those products that

are “Pre-assembled” by the Husqvarna factory. Refer to the Pre-delivery Service requirements section.5. The Retailer must not make any unauthorized modifications or alterations to the product.6. The Retailer may not make any warranties on behalf of Husqvarna which have not been authorized

by Husqvarna in writing.7. When selling replacement chains and guide bars to a Customer, the Retailer must check with the

guide bar and chain list for Husqvarna products to ascertain that the bar and/or chain he is selling is on the approved list and of a reduced kickback force type where applicable.

8. The Retailer shall maintain a sufficient inventory of replacement parts to promptly satisfy consumer warranty requirements.

INTERNET & CATALOG POLICYHusqvarna has adopted a separate Internet & Catalog Policy (as the same may be amended from timeto time by Husqvarna, the “Internet Policy”), which may be found on www.husqvarnaretailer.com. AllHusqvarna retailers must comply with the Internet Policy.



PRE-DELIVERY SERVICE REQUIREMENTSPre-delivery service is necessary on all Husqvarna products.It is your obligation as a Husqvarna Servicing Retailer to ensure that prior to every sale of aHusqvarna product, the product is properly setup, adjusted and operating within factoryestablished guidelines. Before you do anything, read the Operator’s Manual and any Safety Manualsthat are supplied with the product. Only after you become familiar with the operating and safetyinstructions are you prepared to proceed with pre-delivery service and operation of anyHusqvarna product.The following pre-delivery service guidelines are by product group.

CHAIN SAWS1. Install the bar and chain and adjust the chain tension.2. Check chain brake function to ensure proper operation.3. Fill the fuel tank with gasoline and Husqvarna Two-Stroke Engine Oil mixed at a ratio of 50:1. Fill the oil tank with Husqvarna Bar & Chain Lubricant, or its equivalent.4. Follow the starting procedures as instructed in the Operator’s Manual and start the saw. Allow the saw to reach operating temperature, then perform final carburetor adjustments if necessary. A suitable two-stroke single-cylinder tachometer must be used for checking and adjusting the maximum no-load RPM, otherwise the engine can be severely damaged.5. After running the saw and completing the final carburetor adjustments*, switch the saw off and allow it to cool to ambient temperature, then retighten the muffler screws to the recommended torque.6. Refer to the Retailer’s responsibilities section of this manual and follow all instructions.

* 1000 RPM below max

GRASS TRIMMERS, bRUSHCUTTERS & CLEARING SAWS1. Assemble the unit as instructed in the Operator’s Manual making sure that the handles, controls and cutting attachment with the correct cutting attachment shield are properly installed.2. On units with bevel drive gear heads, make sure the gear head is properly lubricated with grease (3/4 full).3. Fill the fuel tank with gasoline and Husqvarna Two-Stroke Engine Oil mixed at a ratio of 50:1.4. Follow the starting procedures as instructed in the Operator’s Manual and start the unit. Allow the engine to reach operating temperature, then perform final carburetor adjustments if necessary (Please refer to specification chart in Owner’s Manual or Factory Manual). A suitable two-stroke single-cylinder tachometer must be used for checking and adjusting full throttle RPM, otherwise the engine can be severely damaged.5. After running the unit and completing the final carburetor adjustments, switch the engine off and allow it to cool to ambient temperature, then retighten the muffler screws to the recommended torque.6. Refer to the Retailer’s responsibilities section of this manual and follow all instructions.



WALK-bEHIND MOWERS1. Assemble the unit as instructed in the Operator’s Manual making sure that the handles and controls are correctly installed.2. Check the engine oil level and fill the tank with gasoline as instructed in the Operator’s Manual.3. Inspect the control levers and cables. Make sure the cables are free from sharp bends and are correctly routed and secured. Check and adjust the control levers, ensuring that they operate correctly through their full range of movement and that once set, they maintain their position.4. Make sure all safety switches function correctly.5. If the unit is equipped with an engine brake, make sure the brake fully disengages in the run position. Start the engine, engage the engine brake and make sure the brake functions properly.6. Refer to the Retailer’s responsibilities section of this manual and follow all instructions.7. Verify correct load & no-load RPM according to factory guidelines (Please refer to specification chart in Owner’s Manual or Factory Manual).

RIDING MOWERS & TRACTORS1. Assemble the unit as instructed in the Operator’s Manual.2. Service the battery as required. Refer to the Operator’s Manual for charging instructions and

information for the unit.3. Check all fluid levels including the hydro-static drive units as required.4. Lubricate all grease fittings and recommended lubrication points. Grease fitting location and

lubrication points are provided in the Operator’s Manual.5. Check tire pressure. The tires are typically over inflated at the factory. Correct tire pressure

for your specific model is in the Operator’s Manual. Uneven tire pressure will adversely effect cutting performance.

6. Check and adjust the cutting deck pitch. Refer to the Operator’s Manual or Service. Information Procedures for adjustment procedures for deck pitch.7. Check all drive belts for proper tension and adjust if necessary.8. Check power-take-off operation (manual or electric).9. Start the engine, make sure all electrical components function properly such as safety

switches, dash lights, gauges, and if equipped, headlights.10. Verify correct load & no-load RPM according to factory guidelines (Please refer to specification chart in Owner’s Manual or Factory Manual).11. Check brake and clutch operation and adjust if necessary.12. On hydro-static drive units, check drive lever adjustment. Start the engine with the unit

situated on a flat, smooth surface. The unit must not attempt to move (creep) when the drive lever is in the neutral position and the clutch engaged.13. Refer to the Retailer’s responsibilities section of this manual and follow all instructions.

AUTOMATIC MOWERSGeneral: It is the responsibility of the selling retailer to insure that the customer has received thoroughtraining in the use, operation and basic fault correction of the Automatic Mower.Poor or improper installation of the boundary/perimeter wire and/or charging station is an invitation forproblems. Daily faults which may occur from this can be both trying and frustrating, for the owner andretailer as well. With this in mind, it is of great importance that the selling retailer insure that theinstallation is done properly.Machine problems resulting from an improper installation are not covered under the warranty.



SNOWTHROWERS AND TILLERS1. Assemble the unit as instructed in the Operator’s Manual making sure that the handles and controls are correctly installed.2. Check tire pressure if applicable.The tires are typically over inflated at the factory. Correct tire pressure for your specific model is in the Operator’s Manual.3. Check the engine oil level and ll the tank with gasoline as instructed in the Operator’s Manual.4. Check the control levers and cables. Make sure cables are free from sharp bends and are correctly routed and secured.5. Start the engine, make sure all controls operate correctly through their full range of movement.6. Refer to the Retailer’s responsibilities section of this manual and follow all instructions.

WIDE AREA COMMERCIAL WALK-bEHIND MOWER1. Uncrate mower.2. Mount front caster assemblies to the front deck using the fasteners provided on the deck (both sides) as instructed in the Operator’s Manual.3. Cut the plastic wire ties holding the operator presence levers down.4. Check tire pressure in all four tires (rear tires 15 PSI, front tires (20-25 PSI) as instructed in the Operator’s Manual.The tires are typically over inflated at the factory.5. Check engine oil with dipstick. Add if needed per engine manufactures specifications. (See engine manual.)6. Check hydraulic oil level. Should be at 1" below the bottom of the fill tube as instructed in the Operator’s Manual.7. Mount the discharge chute to the front deck using the fasteners provided on the deck as instructed in the Operator’s Manual.8. Check and adjust the cutting deck pitch. Refer to the Operator’s Manual or Service Information Procedures for adjustment procedures for deck pitch.9. On hydro-static drive units, check drive lever adjustment. Start the engine with the unit situated on a at, smooth surface. The unit must not attempt to move (creep) when the drive lever is in the neutral position and the clutch engaged.10. Refer to the Retailer’s responsibilities section of this manual and follow all instructions.11. Verify correct load & no-load RPM according to factory guidelines (Please refer to specification chart in Owner’s Manual or Factory Manual).

ZERO TURN RIDER MOWERS1. Uncrate machine.2. Mount rear drive wheels using the lug nuts installed on the hubs as instructed in the Operator’s Manual.3. Check the tire pressure in all four tires as instructed in the Operator’s Manual. All tires should be at 15 PSI. The tires are typically over inflated at the factory.4. Remove top bolt in control arm and loosen bottom bolt, rotate the control levers to the upright position. Align the levers so they are even in the neutral position. Reinstall hardware and tighten as instructed in the Operator’s Manual.5. Install seat rod or cable to the seat frame with cotter pin in plastic bag. Seat rod is located under the seat in the hydraulic pump area as instructed in the Operator’s Manual.6. Check engine oil with dipstick. Add if needed per engine manufactures specifications. See engine manual for oil type and filling specifications as instructed in the Operator’s Manual.



7. Loosen the discharge chute slightly and lower into position as instructed in the Operator’s Manual. Chute should be snug but still pivot freely.8. Install armrests to seat as instructed in the Operator’s Manual. Hardware and armseats are in the plastic bag.9. Check all hydraulic fittings and hoses for leaks.10. Check oil filters for leaks.11. Check and adjust the cutting deck pitch. Refer to the Operator’s Manual or Service Information Procedures for adjustment procedures for deck pitch.12. On hydro-static drive units, check drive lever adjustment. Start the engine with the unit situated

on a flat, smooth surface. The unit must not attempt to move (creep) when the drive lever is in the neutral position and the clutch engaged. Purge the air out of the hydraulic pump/system.

13. Check and adjust tracking of the unit. Please refer to the Owner’s Manual and follow all instructions.14. Refer to the Retailer’s responsibilities section of this manual and follow all instructions.15. Verify correct load & no-load RPM according to factory guidelines (Please refer to specification chart in Owner’s Manual or Factory Manual).

WARRANTY EXCLUSIONSClaims for Warranty should not be honored by the retailer under the

following circumstances:

1. Part for which the warranty has expired.2. Parts that are not original equipment parts or accessories.3. Parts that have failed due to normal wear or lack of recommended maintenance.4. Parts that have failed due to misapplication or abuse.5. Visual appearance items such as paint or decals.6. Engine failure due to improper lubricants, fuels (including alcohol and gasohol).7. Engine failure due to incorrect carburetor adjustments or incorrect storage habits.8. Engine or component damage caused by mismatched pitch or gauge of bar, chain or sprockets or by improper chain filing, maintenance procedures, chain adjustments, or cutting habits.9. Hydraulic component seals and gaskets due to maintenance requirements as specified by manufacturer.

QUESTIONAbLE FAILURESQuestionable failures (i.e., piston seizure, crankshaft bearing failure, etc.), or repeat failures on the sameproduct with the same Customer require further investigation. Analyze the failure, the Customer usagehabits, and any other pertinent information that could be causing the failure.Over period of months your own warranty analysis experience will show you that some of these failuresare related to Customer use, and/or abuse. For example, something as simple as an incorrect carburetoradjustment or a dull chain can cause the cylinder to fail.Be cautious in committing to any warranty work before you are sure the failure is due to “defects in workmanship.” If a warranty dispute develops between the Customer and the Retailer, your Husqvarna Technical Services Department should be contacted for assistance. Parts, pictures, or the complete unit may be requested to assist with determining questionable failures.



HUSQVARNA NON-WARRANTY CLAIMSHusqvarna believes that it manufactures the best and safest power equipment in the world. Therefore,Husqvarna is fully committed to protecting retailers who, through no fault of their own, become involvedin non-warranty claims of a customer which arise as a result of selling our products. It is our firm policyto protect a retailer who becomes involved in such claims who has done nothing more than sell aHusqvarna product in the normal course of business.

No manufacturer can assume responsibility for, nor insure against, the wrongful acts of its retailers. Forthis reason, Husqvarna urges all of its retailers to maintain their own liability insurance which wouldrespond to non-warranty claims from a customer. Husqvarna maintains liability insurance which will insurean authorized retailer against most customer claims unless they involve allegations that the retailercommitted wrongful acts.This insurance coverage is likely to be in effect for all such retailers regardlessof whether a Certificate of Insurance verifying this coverage has been issued to the retailer. Certificates ofInsurance are available from Husqvarna upon request.

Obviously, it is not possible to identify every conceivable example of a prospective wrongful act by aretailer which would preclude Husqvarna from protecting such retailer from non-warranty claims assertedby a customer. It has been Husqvarna’s experience that the most common of such acts committed by aretailer are as follows:

1. The retailer fails to furnish the Owner’s Manual and the current Operator’s Safety Manual to the customer at the time of purchase together with the applicable tool kit, accompanying accessories and appropriate instructions.2. The retailer fails to make sure that all warning decals are affixed to the saw powerhead and accessories.3. The retailer sells the product “in the box” without approved cutting equipment and proper setup instructions or fails to mount the Husqvarna and ANSI B175.1 authorized bar and chain.4. The retailer fails to make proper repairs or makes unauthorized modifications or alterations to the product.5. The retailer makes to the customer false or misleading claims or warranties not authorized by Husqvarna.

To assist Husqvarna in fulfilling its policy to protect, whenever possible, the retailer from non-warrantyclaims asserted by a customer and arising from selling Husqvarna products in the normal course ofbusiness, the retailer must promptly forward a copy of such claims or lawsuits to Attn: Warranty Dept., Husqvarna, 7349 Statesville Road, Charlotte, NC 28269. Husqvarna also recommends that the retailer promptly forward a similar copy to the retailer’s insurance carrier.

SHIPPING DAMAGESShipping damage must be filed with the carrier upon receipt of shipment. For hidden shippingdamage, please contact Husqvarna’s technical services department for pre-authorization.Photo/files can be attached to the warranty claim in the web warranty system. Authorized warranty repairs of hidden shipping damage require photographs of damaged components.



WARRANTY PROCEDURES1. Warranty labor reimbursement will be paid according to the Flat Rate Guide, except as required

by applicable state law. Each specific repair is listed by product and the allowable repair time is given in units.2. All retailers will be reimbursed based on their certification status and most current registered hourly

shop labor rate. Each retailer is required to complete the Hourly Shop Rate Registration form, and return to Husqvarna Warranty Services. Existing Husqvarna retailers which have a current rate registered with Husqvarna Warranty Services are not required to re-submit.

3. Warranty repairs exceeding 55% of the retail list of Handheld models require an authorization from dealer technical service (see form on next page). Repair estimates above this value will be subject to a return authorization for evaluation. Warranty activity, repair, or replacement will be determined upon inspection of the unit. (Complete unit must be returned upon request.)

4. Parts replaced under valid warranty repairs will be reimbursed to the retailer at Retail price less 15% in effect at the time of the claim submission or as provided by state law on a per state basis. Certified retailers will be reimbursed at retail price, except on commercial parts, (commercial parts will remain at 15% off list). This reimbursement rate also includes and covers any shipping charges and handling fee for parts that are ordered for warranty repairs. Accessories are paid at dealer cost (bars, chains, etc.)

5. Husqvarna warranty claim form (part # 695 20 00-08) for retailer customer warranty is the only warranty claim form which will be accepted for manual submission of warranty. The claim must be filled out completely, and submitted within 30 days of the completed repair in order to be approved for processing. Claims can be entered online.

6. Specific parts which have been replaced under warranty must be returned to Husqvarna. A list of mandatory return parts is included in the “filing claims” section. Certified retailers are not required to automatically return warranty parts and are only required to return parts requested by Husqvarna’s Warranty Services Department. Parts replaced under warranty can be requested for return up to 90 days following claim payment. Parts requested for return must be received within 10 business days. Parts not received within 15 business days will void claim status and result in forfeiture of full claim amount. All other parts must be retained at the retailer dealership for 90 days following warranty payment.

UPS CALL TAG - NOTE: For parts that are requested to be returned, a UPS call tag will be issued. This will be done electronically and the UPS driver will attempt to pick up the package three (3) times. This is at no charge to you. After UPS makes three (3) attempts, you will be responsible for return shipping at your own cost. It is very important that the retailer retains their tracking information in the event tracking a package is necessary. It is the responsibility of the retailer to contact UPS if tracking is necessary.

7. Certain items replaced under warranty require prior authorization from Husqvarna. See the Pre-Approval Requirements Section on page 24 for specific items requiring approval.

WARRANTY PARTS RETURN - EFFECTIVE NOVEMbER 8, 2006. For non-certified dealers, the following parts will need to be sent back along with the warranty

claim(s), Crankshafts, Carburetors, Fuel Tanks, Electric Clutches, Safety Apparel, and Ignition Modules. Non-certified Retailers are responsible for return freight.

Ship to: 7335 Statesville Road Attn: Warranty Department Charlotte, NC 28269



Handheld Product Replacement Procedure Guide

1. Must call Technical Support to discuss repair options. Husqvarna Technicians may determine repair cost to be greater than 55% of retail, if so incident/authorization number will be given to track the status of replacement credit.

2. Must be original owner and submit dated sales receipt showing the product purchased as new. If there is no receipt, unit may not qualify for replacement.

3. Replacement unit carries remaining original warranty or 30 days which ever is longer.

Dealer number __________________________________Incident number__________________________________Model number __________ Serial ___________________

Customer informationName ___________________________________________Address _________________________________________City ___________________ ST______ Zip ____________Phone _____-____________________________________

Info on the new unit used to replace the failed one.Model number _________ Serial ____________________

Mail this form, a copy of the dated sales receipt and the physicalserial tag ( ! IMPORTANT ! if a decal cut the plastic around thedecal and send the section, do not pull it off).

We will file the warranty under your dealer number.

Husqvarna Professional ProductsAttn: Warranty Department7349 Statesville RoadCharlotte, NC 28269



TIME LIMITS FOR FILING CLAIMSFrom the day the warranty repair is complete, the Retailer has 90 days to submit the claim toHusqvarna. Claims not submitted within 90 days will be rejected.

WEB WARRANTYA dealer can perform the following tasks within the application:• Create a claim• Send a claim• View claim status (Approval status)• Search for claims• Create reports• Create consumer information• View parts in return listCREATE AND SEND CLAIMSCreate claimOn the page “Your current claim basket” the process“Create” claim is started with button New Claim.Input claim dataOn the Claim data input page enter/select:• Your reference number (Dealer internal referencenumber if applicable)• Claim filing location (Main Dealer address)• Work location (if applicable)• Authorization code (if applicable)• Product no. (possible to search by model)• Serial no.• Warranty type• Failure and defect code• Description – a short description on reason of failure.• Date sold and failed• Hold – if enabled: the claim is put on hold• Claim lines including: part numbers, failure/defect codeand quantity. Line one is reserved for labor.Line two for the “Root Cause of Failure” part.Continue with additional parts required.


EFFECTIVE NOVEMBER 8, 2006.12

All other parts are to be held at the retailerships for 90 days after receiving payment for the warranty claim(s). If we need other parts we will contact you. Retailers employing certified technicians ( as spelled out in the certified technicians section) are only required to return parts specifically requested by Husqvarna Warranty Services.

Current claim basket

Claim data input

TIME LIMITS FOR FILING CLAIMSFrom the day the warranty repair is complete, the Retailer has 30 days to submit the claim toHusqvarna. Claims not submitted within 30 days will be rejected.

WEb WARRANTYA dealer can perform the following tasks within the application:• Create a claim• Send a claim• View claim status (Approval status)• Search for claims• Create reports• Create consumer information• View parts in return list

CREATE AND SEND CLAIMS

Create claimOn the page “Your current claim basket” the process“Create” claim is started with button New Claim.

Input claim dataOn the Claim data input page enter/select:• Your reference number (Dealer internal reference number if applicable)• Claim filing location (Main Dealer address)• Work location (if applicable)• Authorization code (if applicable)• Product no. (possible to search by model)• Serial no.• Warranty type• Failure and defect code• Description – a short description on reason of failure.• Date sold and failed• Hold – if enabled: the claim is put on hold• Claim lines including: part numbers, failure/defect code and quantity. Line one is reserved for labor. Line two for the “Root Cause of Failure” part. Continue with additional parts required.

Current claim basket

Claim data input



* Note: When a claim is “sent back” the status is changed to “not submitted” and the dealer has to correct the claim and re-submit the claim.

Enter consumer informationTo enter consumer information related to a claim, clickon button Consumer information on the page Viewclaim.On the Consumer information page, enter/select:• Name• Street address• Post address• Zip / Postal code• City• Country• TelephoneWhen the consumer data is entered and saved, returnto the View claim page, with the button “Back to claim”.Send claimWhen the consumer information is entered and the claim status is OK, the claim can be sent. Clickon the button Send claim.On the confirmation page a list of articles that should be sent in return is displayed. Parts must bereturned with a printed copy of the claim.View/edit claim dataThe saved claim is displayed on page View claim.This page can also be reached from “Your current claimbasket” with button View.

FOLLOW UP ON CREATED CLAIMSCreated and sent claims can be followed up using several features within Web Warranty:• Approval status• Search claim• Reports

Approval statusThe Approval status page is used to view currentprogress/status of claims submitted by a dealer.Claims that are not yet invoiced or claims invoicedwithin the last month are possible to view. When“Approval status” is selected existing claims aredisplayed. You can choose to view:• All claims • Claims waiting for parts in return• Not handled claims • Rejected claimsTo change between these views settings, click on thecorresponding button on the top of the page.

Claim data input

All warranty claims



Search claimOn the “Search claim “ page, you can search for claimsusing various criteria. Possible search criteria are:• Claim number• Product number• Serial number• Claim date from• Claim date until• Invoiced from• Invoiced untilYou can enter one, several or all search criteria in anycombination that fits your needs.The claims that correspond to the entered searchcriteria are displayed including the current statuses ofthe claims.

MANUAL FILING OF CLAIMSThe Husqvarna Warranty Manual Submission System will accept only Claim Form (part # 695 20 00-08)for retailer customer warranty. No other forms will be accepted for warranty claims.The claim forms arefree and available through your customer service representative.The claim form consists of three copies: Manufacturer (white copy), Retailer (green copy), and a “hard”copy (manila).The claim must be filled out completely and accurately or it will not be processed. In the event that aclaim cannot be processed for any reason, the claim will be returned to the retailer with a memoexplaining the reason(s). In the event a claim is returned to the retailer, the retailer should make theappropriate changes/corrections and return both the claim and the memo to Husqvarna for processingwithin 15 days of receipt.Each warranty repair must be submitted on a separate warranty claim form.After the Retailer fills out the claim form completely and properly, the Retailer copy should be removed and kept for the Retailer’s records.The White copy should be placed in an envelope or plastic bag to keep the claim from becoming soiled.The parts being returned for warranty should be tagged with the Hard copy. NOTE: IT IS VERY IMPORTANT THAT THE WHITE COPY ACCOMPANY THE PARTS AND HARD COPY BEING RETURNED. DO NOT MAIL SEPARATELY.

FILLING OUT THE CLAIM FORMThe claim form must be completed or it will not be processed. PLEASE PRINT LEGIBLY.DON’T FORGET:1. Please do not alter the claim form or claim number in any way; this will prevent processing.2. Please include retailer name, account number. Customer name, address and phone number are

mandatory for after delivery allowance claims.3. Claims will not be honored without complete model numbers and complete serial numbers.4. The date sold, date failed and date repaired are mandatory to validate warranty time limits.5. Hours used gives us valuable information for analysis. Hours used are required if the unit is

equipped with an hour meter.6. Part numbers (must be Husqvarna nine (9) digit numbers), quantity, and description must be

correct as this controls your parts credit. Always check that you are using the latest Husqvarna Illustrated Parts List (IPL) and check the current price book or supplements for the most recent part number changes.This information is readily available from Husqvarna. EFFECTIVE NOVEMBER 8, 2006.


Search claimOn the “Search claim “ page, you can search for claimsusing various criteria. Possible search criteria are:• Claim number• Product number• Serial number• Claim date from• Claim date until• Invoiced from• Invoiced untilYou can enter one, several or all search criteria in anycombination that fits your needs.The claims that correspond to the entered searchcriteria are displayed including the current statuses ofthe claims.

MANUAL FILING OF CLAIMS

The Husqvarna Warranty Manual Submission System will accept only Claim Form (part # 695 20 00-08)for retailer customer warranty. No other forms will be accepted for warranty claims.The claim forms arefree and available through your customer service representative.

The claim form consists of three copies: Manufacturer (white copy), Retailer (green copy), and a “hard”copy (manila).The claim must be filled out completely and accurately or it will not be processed. In the event that aclaim cannot be processed for any reason, the claim will be returned to the retailer with a memoexplaining the reason(s). In the event a claim is returned to the retailer, the retailer should make theappropriate changes/corrections and return both the claim and the memo to Husqvarna for processingwithin 15 days of receipt.

Each warranty repair must be submitted on a separate warranty claim form.After the Retailer fills out the claim form completely and properly, the Retailer copy should beremoved and kept for the Retailer’s records.The White copy should be placed in an envelope or

plastic bag to keep the claim from becoming soiled.The parts being returned for warranty shouldbe tagged with the Hard copy. NOTE: IT IS VERY IMPORTANT THAT THE WHITE COPY ACCOMPANY

THE PARTS AND HARD COPY BEING RETURNED. DO NOT MAIL SEPARATELY.

FILLING OUT THE CLAIM FORMThe claim form must be completed or it will not be processed. PLEASE PRINT LEGIBLY.DON’T FORGET:

1. Please do not alter the claim form or claim number in any way; this will prevent processing.2. Please include retailer name, account number. Customer name, address and phone number are

mandatory for after delivery allowance claims.153. Claims will not be honored without complete model numbers and complete serial numbers.4. The date sold, date failed and date repaired are mandatory to validate warranty time limits.

Search warranty claim

14



7. Give a detailed description for the reason for failure. If failure (symptom) and the cause are stated clearly, the claim can be evaluated quickly and easily.

8. Give detailed description of work performed9. Consumer/Owner information must be submitted on each claim10. All claims must be signed by dealer.11. Please remember: (NON CERTIFIED RETAILERS) RETURN ONLY CRANKSHAFTS, CARBURETORS,

FUEL TANKS, ELECTRIC CLUTCHES, SAFETY APPAREL, AND IGNITION MODULES. ATTACH HARD COPY OF CLAIM TO THE PART BEING RETURNED, PLACE WHITE COPY OF CLAIM IN A PLASTIC BAG OR ENVELOPE AND RETURN ALL TOGETHER. DO NOT MAIL THE WHITE COPIES SEPARATE. Return parts along with warranty claim Shipping costs for required return parts are the responsibility of non-certified retailers.

Certified retailers are not required to automatically return these parts. ATTACH HARD COPY OF CLAIM TO ALL OTHER PARTS BEING RETAINED AT DEALERSHIP (RETAIN ALL PARTS FOR 90 DAYS). For warranty claims that do not require shipped parts, mail white copy to:

Husqvarna Warranty Department, 7349 Statesville Road, Charlotte, NC 28269

12. Certified retailers will be eligible to receive an “After Deliver Allowance” reimbursement for after delivery adjustments performed on units not originally sold within the servicing retailer sales channel. This one time labor allowance can be claimed by standard warranty procedure. Customer and delivery information must be completed accurately and in full for reimbursement to be processed.

A.D.A Flat Rates (A.D.A cannot be claimed for in stock or store owned units) Hand Held .2 hours P/N 990 50 50-50 Walk Mowers .2 hours P/N 990 50 50-51 Tractors .4 hours P/N 990 50 50-5213. Certified retailers will be eligible to receive a “Tractor and Snow Thrower (Wider Than 23") Pick Up

and Delivery Allowance” (1 hour @ posted shop labor rate) reimbursement for in home warranty repairs on tractors, performed within the first 30 days of the warranty period. P/N 990 50 50-07

**** Exceptions outside of the first 30 days require an authorization number.****

PRE-APPROVAL REQUIREMENTS1. RGA (Returned Goods Authorization) for product evaluation prior to consideration of replacement

due to failure.2. Pre-approval required prior to replacement of Hydro pump during the 2nd year of warranty.

Pumps require rebuild kits except for catastrophic failure. NOTE: Pump manufacturer responsible for 1st year of warranty - Hydrogear3. Parker Pump and Wheel Motors require failure analysis to be attached to unit and warranty submission.

Contact Turf Technical Support for details.4. Wheel motors prior to warranty replacement. Wheel motors require rebuild kits except for

catastrophic failure.

Units sent in with oil and fuel will be charged a $8.00 hazardous waste disposal fee.

Warranty ExclusionParts that were ordered incorrectly or shipped incorrectly are not considered “Warranty”.They shall be returned as “parts return.” The warranty UPS system shall NOT be used for these returns.Warranty re-turns and parts returns are two different physical locations and parts returns will not arrive at the correct destination. DO NOT use the warranty claim tag for parts return.




EFFECTIVE NOVEMBER 8, 2006. 17

SERIAL NUMBER LOCATIONS

Compact HUV

Model SerialNumber

Swedish Rider

ProductNumber

Model

SerialNumber

Serial Number06 (Year of Manufacture)05 (Week of Manufacture)598036 (Production Number)

Serial Number02 (Year of Manufacture)51 (Week of Manufacture)00212 (Production Number)

Compact HUV

Serial Number06 (Year of Manufacture) 05 (Week of Manufacture) 598039 (Production Number)

Model SerialNumber

Swedish Rider

Serial Number02 (Year of Manufacture) 51 (Week of Manufacture) 00212 (Production Number)

ProductNumber

Model

SerialNumber

SERIAL NUMbER LOCATIONS

Zero Turn Mower


26 EFFECTIVE FEbRUARY 1, 2010 EFFECTIVE NOVEMBER 8, 2006.


Primary FailedComponent listedon first line

#7: Reason for failure

#8: Correction

#9: Retailer Signature

#6: Part numbers starting with causal part

18



WARRANTY EXCEPTIONSHUSQVARNA ELECTRICAL PRODUCT

Husqvarna electrical product non-commercial warranty is two (2) years. Commercial warranty is 90 days.

THIRD PARTY WARRANTY ITEMSENGINES, TRANSAXLE SERVICE AND WARRANTY

When handling a warranty repair for any of these companies, you need to follow their warranty proceduresand file the claim directly with them for reimbursement. For information on these, please review thefollowing. If you don’t know the respective distributor in your area, call the number listed. If, after you’vefollowed these guidelines, you run into problems, Husqvarna Technical Services will be glad to provideassistance.

Briggs & Stratton Engines (414) 259-5333 Must be authorized Parts purchased from B&S distributor - no parts at Husqvarna Distributor has Technical Service help Warranty submitted to B&S

Briggs & Stratton Power Products (800) 743-4115 Must be authorized Generators Warranty submitted to B&S Power Products

Kohler Engines (920) 457-4441 Must be authorized Parts purchased from Kohler distributor - no parts at Husqvarna Distributor has Technical Service help Warranty submitted to Kohler

Kawasaki Engines (877) 608-6088 Must be authorized Parts purchased from Kawasaki distributor - no parts at Husqvarna Distributor has Technical Service help Warranty submitted to Kawasaki

Tecumseh Engines Contact Distributor Must be authorized Parts purchased from Tecumseh distributor - no parts at Husqvarna Distributor has Technical Service help Warranty submitted to Tecumseh Distributors are: Power Equipment, Central Power Distributors, W.J. Connell, Billious Inc, Medart Inc., RBI Corporation, Engines Southwest



Honda Engines (800) 426-7701 Must be authorized Parts purchased from Honda distributor - no parts at Husqvarna Distributor has Technical Service help Warranty submitted to Honda

Hydrogear Transaxles & Pumps (800) 367-6820 Parts and units purchased from Hydrogear distributor - no parts at Husqvarna, limited re-build kits are available Replacement transaxles and pumps are available here - our part numbers - authorization required for Husqvarna warranty Warranty submitted to Hydrogear for whole units

Turf Care Wheel Motors (216) 896-3000 Contact Parker Hannifin Corporate Headquarters directly

Agri-Fab Accessories/Attachments (217) 728-8388 Parts purchased from Agri-Fab Few parts at Husqvarna Warranty submitted to Agri-Fab

The engine and transaxle companies insist that warranty repairs to their engines and drive systems be madeby their Authorized retailers. These companies conduct training and certify their technicians. All of thecompanies have several programs available to retailers through their distributors.

If you choose not to be an authorized service retailer for any of these companies, the procedure is for theretailer to take the product in question to an authorized repair retailer who will make the repair and filewarranty. We will intervene when problems arise but we must respect the programs and agreements thatare in place.

When retailers call us with problems and questions about engines and drive systems we try to answerquestions to the best of our abilities.When we don’t know the answer or policy used by that distributor, weask you to call the company or its distributor who can give you an immediate answer. This shortens the time involved to resolve the problems so that our customers unit is back in service quickly. If you ask foradditional help in dealing with a distributor or manufacturer we are always willing to work “in our retailersbest interest.”

REPLACEMENT PART WARRANTY

Husqvarna genuine parts installed on Husqvarna products with warranty coverage are warranted for 30days or the duration of the product’s warranty, whichever is longer.

Warranty claims for any such failed part are handled as normal Husqvarna warranty except that the partpurchase date should be entered in the “DATE SOLD” section of the warranty claim form. “ReplacementPart” or “Separate Part” must also be written along with the reason for failure. Any new stock part foundto be defective must have the model number on the claim for processing.

Labor is not included under normal circumstances. Call Dealer Tech. Support for an authorization number if labor is needed.



REPLACEMENT bATTERIES

All wheeled goods battery warranty; six (6) months free replacement. This applies to all lawn tractors,yard tractors, garden tractors and commercial equipment.

Time Period Dealer Reimbursement Customer Cost (credit only) 0-6 months $35.00 $0.00 7 months $30.00 $5.00 8 months $25.00 $10.00 9 months $20.00 $15.00 10 months $15.00 $20.00 11 months $10.00 $25.00 12 months $5.00 $30.00

Retailers should source batteries locally from stores such as Interstate, Auto Zone, Advance,NAPA, or Exide battery stores. Maximum retailer credit for cost (0-6 month replacement) will be$35.00. Please use part # 699 00 00-02 on the warranty claim tag so credit may be issued.

NOTE: batteries are NOT to be returned. Retailer shall dispose of them according to localEnvironmental ordinances. Battery disposal is the responsibility of the retailer.A photograph is NOT necessary for credit to be issued.



WARRANTY REIMbURSEMENT

Payment to retailer for warranty labor service will be based on posted shop labor rate. Repair times arebased on the Husqvarna “Flat Rate Schedule.” This schedule can be used as a general guide in determiningrepair times. Repairs which exceed the printed flat rate time must receive prior authorization fromHusqvarna’s Technical Service Department before submitting a warranty claim. Husqvarna is notresponsible for diagnostic labor time or for repairs exceeding the times provided in the flat rate laborschedule where prior authorization has not been provided.

Husqvarna pays a maximum of $25.00 per hour for non-certified locations and posted shop labor rate forcertified servicing locations, based on the retailer status of Certification and Labor Rate Registrationor as provided by state law on a per state basis. In order to be eligible for warranty reimbursement at aposted shop labor rate, the following criteria must be met and maintained: • A retailer must register their posted shop labor rate with Husqvarna Warranty Services. This

is done by completing the Retailer Labor Rate Registration Form (pg24) and returning this form to Husqvarna Warranty Services. The form must be filled out completely and a photograph of the retailer ‘posted shop labor rate’ or a copy of an invoice clearly showing the ‘hourly shop labor rate’ charged to the average customer must be attached. This is a one-time registration unless an increase in the hourly shop labor rate is requested. Changes for hourly shop labor rate may be requested only once each twelve-month period and must be submitted following initial registration guidelines. Husqvarna reserves the right to audit labor rates and adjust accordingly to market conditions.

AND

• A retailer must employ a technician who has achieved a minimum of the 2009/2010 certification requirements of: Completing the Husqvarna University “Basic Service Handheld” and “Basic Service Wheeled” courses.

OR

Attending the 2009/2010 Service Update School (available Fall 2009 through Spring 2010 at multiple locations per registration form).

All certification levels must be renewed once annually, based on calendar year. Renewal can beaccomplished by successfully completing the annual minimum certification requirements as outlined byHusqvarna. Any retailer not currently “Registered” with their posted shop labor rate will receive thedefault rate of $25.00 hourly for all labor used in performing authorized warranty repairs. In addition, anyretailer not currently employing a Certified Husqvarna Technician or whose “Certified” status has expiredwill receive the default rate of $25.00 hourly for all labor used in performing authorized warranty repairs.

Non-certified dealers will be reimbursed at RETAIL LESS 15% on all spare parts used inperforming authorized warranty repairs or as provided by state law on a per state basis.Note: Unit and accessory replacement reimbursement will be at retailer cost - NOT RETAIL LESS 15%.



HusqvarnaPosted Shop Labor Rate Registration

Dealer Name Dealer Number

Address: Street

City State Zip Code

Authorized Signature

Title

Date

New Registration

A Photograph, Polaroid or Invoice CopyClearly Showing

The Posted Shop Labor Rate Must be Attached here

FAX TO: 704-599-4309 OR 704-494-4482MAIL TO: WARRANTY DEPT. 7349 STATESVILLE ROAD, CHARLOTTE, NC 28269

Adjustment

I certify that the Shop Labor Rate sign in the attached photograph is conspicuously posted for the general public to view and accurately represents the hourly shop labor rate charged to

the general public in effect on the date listed below in the business listed above.

Warranty Materials (You can order these items online at www.husqvarnaretailer.com)Part Number Description Cost695 20 00-08 Warranty Claim Tag, 25 per package (order 1) NC695 20 00-07 Shop tags (25 per box) $2.00

Retailer Warranty Policy & Procedure Manual - McCulloch

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Transcript of Retailer Warranty Policy & Procedure Manual - McCulloch