Programe week 14

WORKING ACTIVITIES

DAY/DATE TIME DESCRIPTION

Monday,May 5th,2014

07.00 – 07.15

10.00 – 10.15

07.15 – 07.45

10.15 – 10.45

07.45 – 08.15

10.45 – 11.15

08.15 – 08.45

11.15 – 11.45

08.45 – 09.15

11.45 – 12.15

09.15 – 10.30

12.15 – 13.30

10.30 – 11.30

13.30 – 14.30

11.30 – 12.00

14.30 – 15.00

Opening Briefing with All Crafts,Supervisor and Manager. PreparingAll Forms which are needed for AllOperational and Opening Inventory.

Reviewing and Explaining aboutDefinition of Front Office, JobDescription of Front Office, FrontOffice Section and Source ofReservation.

Reviewing and Explaining aboutKinds of Reservation, Kinds ofForm, Kinds of Reservation Chartand Step of Handling Reservation.

Reviewing and Explaining aboutSpelling Board American andBritish, Room Status, Kinds ofRoom and Function of Guest Card.

Introducing and Explaining about“Differences Between Front Desk and FrontOffice.”

Practicing and Explaining How toHandling Reservation and Message.

BREAK TIMES.

Reviewing and Explaining aboutKinds of Guest, HABX, Panamax,Show Room, TEAR, Atrium and MockUp Room.

Reviewing All Knowledge that hasbeen given.

Replacing All Forms that has beenused in Operational and Closing

12.00 – 12.45

15.00 – 15.45

12.45 – 13.00

15.45 – 16.00

Briefing before Posting Out.

WORKING ACTIVITIES


Tuesday,May 6th,2014

07.00 – 07.15

10.00 – 10.15

07.15 – 07.45

10.15 – 10.45

07.45 – 08.15

10.45 – 11.15

08.15 – 08.45

11.15 – 11.45

08.45 – 09.15

11.45 – 12.15

09.15 – 10.30

12.15 – 13.30

10.30 – 11.30

13.30 – 14.30

11.30 – 12.00

14.30 – 15.00

12.00 – 12.45

Opening Briefing with All Crafts,Supervisor and Manager. PreparingAll Forms which are needed for AllOperational.

Reviewing and Explaining aboutKinds of VIP Guest, VIP Treatment,Kinds of Payment, Kinds of PlasticMoney and Kinds of Credit Card.

Reviewing and Explaining aboutStep of Credit Card, Credit CardStatus, Kinds of SellingTechnique, Kinds of Rack, Barrierand Pigeon Hole.

Reviewing and Explaining aboutSegmentation of Guest, Function ofRoom Number, Kinds of Plan, Kindsof Key, Guest List, Upgrade,Downgrade and Day Use.

Introducing and Explaining about “10Commandments of Front Desk Clerks.”

Practicing and Explaining aboutHow to Handling Check In With andWithout Reservation and HandlingCheck Out.

BREAK TIME.

Reviewing and Explaining aboutKinds of Compliment, Kinds ofHotel, Guarantee Letter, ESD, EDC,Vin Card and Reyokan.


Replacing All Forms that has beenused in Operational and ClosingBriefing before Posting Out.

15.00 – 15.45

12.45 – 13.00

15.45 – 16.00

WORKING ACTIVITIES


Wednesday,May 7th,2014

07.00 – 07.15

10.00 – 10.15

07.15 – 07.45

10.15 – 10.45

07.45 – 08.15

10.45 – 11.15

08.15 – 08.45

11.15 –

Opening Inventory with All Crafts,Supervisor and Manager. PreparingAll Forms which are needed for AllOperational.

Reviewing and Explaining aboutTelephone Operator, JobDescription Telephone Operator,Kinds of Call and Guest HistoryCard.

Reviewing and Explaining about TheReason Why Hotel Refused theGuest, Step of Handling Complaintand Kinds of Complaint.

Reviewing and Explaining aboutRelation between Front Office andOther Department, Gross Sale, NettSale, Sunday Sale, Sundray Sale,Upselling and Foyer.

11.45

08.45 – 09.15

11.45 – 12.15

09.15 – 10.30

12.15 – 13.30

10.30 – 11.30

13.30 – 14.30

11.30 – 12.00

14.30 – 15.00

12.00 – 12.45

15.00 – 15.45

12.45 – 13.00

15.45 – 16.00

Introducing and Explaining about “How DoYou Plan Front Office Department.”

Practicing and Explaining aboutStep of Handling Complaint.

BREAK TIMES.

Reviewing and Explaining aboutKinds of Rate, Income Area,Allowment, Sales Kit, ExpeditionBook, TIPS, TIP and Lock Out.



WORKING ACTIVITIES


Thursday,May 8th,2014

07.00 – 07.15

10.00 – 10.15

07.15 – 07.45

10.15 – 10.45

07.45 – 08.15

10.45 – 11.15

08.15 – 08.45

11.15 – 11.45

08.45 – 09.30

11.45 – 12.15

09.30 – 10.30

12.15 – 13.30

10.30 – 11.30

13.30 – 14.30

11.30 – 12.30

14.30 – 15.30

Opening Briefing with All Crafts,Supervisor and Manager. PreparingAll Forms which are needed for AllOperational.

Reviewing and Explaining aboutConcierge, Job DescriptionConcierge, Kinds of Concierge andNight Auditor.

Reviewing and Explaining aboutButler, Relation Between Butlerand Other Department and JobDescription Page Boy and PageGirl.

Reviewing and Explaining aboutMethode of Luggage Guest, Kinds ofButler, Travel Check, Check InAfter One Button, Room Forecastingand Go Dutch.

Introducing and Explaining about “Venues ofParking Valet.”

Reviewing and Explaining about Howto Handling Reservation, Message,Check In, Check Out and Complaint.

BREAK TIMES.

Simulation for All Basic Juniorsand Basic Seniors.



12.30 – 12.50

15.30 – 15.50

12.50 – 13.00

15.50 – 16.00

WORKING ACTIVITIES


Friday,May 9th,2014

07.00 –07.15

07.15 –07.45

07.45 –08.15

Opening Briefing with All Crafts,Supervisors and Manager.Preparing All Forms which areneeded for All Operational andClosing Inventory.

Reviewing and Explaining aboutMain Distribution Frame, BirdCage, House Use and Matrix Room.

Reviewing and Explaining aboutOccupancy, Formula in FrontOffice, Day Use and Roaming List.

08.15 –09.15

09.15 –10.15

10.15 –10.30


Written Test for Basic Juniorsand Basic Seniors.


Prepared by, Acknowledged by,

Approved by,

De Kanza Wangshi Supervisor

Muhammad Nur Fajar Front Office Manager

Imam Abdurrahman Room Division Manager

WORKING SCHEDULE

U.P.A. : FRONT OFFICE

PERIOD : May 5th – 9th , 2014

CLASS : MDK III/3A

NAME CLASS LEVEL MON TUE WED THU FRI SAT SUN

Andharu Dwiyani MDKIII/3A SPV M M A A M – –

De Kanza Wangshi

MDK III/3A SPV A A M M M – –

REMARKS : – Bring your General Information Bandung Information.

– Bring your Grooming Kit.– Bring your Pocket Dictionary.– Bring your Standard Operational

Procedure.– No Bag Allowed.– Use your Watch.

MORNING : 07.00 a.m. – 01.00 p.m.

AFTERNOON : 10.00 a.m. – 04.00 p.m.

Prepared by, Approved by,

De Kanza

Wangshi

Supervisor

Muhammad Nur Fajar Front Office Manager

WORKING SCHEDULE

U.P.A. : FRONT OFFICE

PERIOD : May 5th – 9th , 2014

CLASS : MDK III/2B, 1A & MDKJ III/2

NAME CLASS LEVEL MON TUE WED THU FRI SAT SUNAdvent P.P.K.M.

MDKIII/2B CRAFT M M A A M – –

Dzulfan Fikri D.

MDKIII/2B CRAFT M M A M M – –

Naufal Nurjabar

MDKIII/2B CRAFT A M M M M – –

Taufan M. A. MDK III/2B CRAFT M A M M M – –

Adam Rizky M. MDKJ III/2 CRAFT A A M A M – –

Hanifah N. MDKJ III/2 CRAFT M M A M M – –

Agung Muslim P.

MDK III/1A CRAFT A A M M M – –

Andrian Sutisna

MDK III/1A CRAFT A M M A M – –

Rifka Nabila MDK III/1A CRAFT M A A A M – –

REMARKS : – Bring your General Information Bandung Information.

– Bring your Pocket Dictionary.

– Bring your Standard Operational Procedure.

– Bring your Stationary Bag Completely.– No Bag Allowed.– Use your Watch.

MORNING : 07.00 a.m. – 01.00 p.m.

AFTERNOON : 10.00 a.m. – 04.00 p.m.


De Kanza WangshiSupervisor

Muhammad Nur FajarFront Office Manager

ROOM DIVISION MANAGERPROGRAMMES

WEEK : XIV

PERIOD : May 5th – 9th, 2014

MANAGER : Imam Abdurrahman

MOTTO : Hesitancy, it will be your

hindrance to face the future

PROGRAMMES : 1. Every department head able to

rolling every counter

2. Liar subordinates will get

special treatment.

3. Loser person unacceptable in

this practical week

OBJECTIVES : 1. All Department Head will get

Authority in this

Practical Week To Ensure

Ability of Subordinates

2. All Subordinates will get

Special Treatment if they

are act as a Liar In this

Practical Week

3. All Participants should become

Courage Person to

Face this Practical and do not

be a Loser


Imam Abdurrahman Room Division Manager

Eka Nuraisah RosianaTeacher On Duty

DUTY MANAGERPROGRAMMES

WEEK : XIVPERIOD : May 5th – 9th, 2014MANAGERS : 1. Jimmy Maruli Yacob Sinaga

2. Annisa Nadzira*

MOTTO : Reach your future life by become adiscipline honest and wise person

PROGRAMMES : 1. Attitude, Skill and Knowledge on the highest Expectation

2. Restate basic mistake would be finally punished

3. Initiative to make significant positive progress

4. Optimism become your own enthusiasm

OBJECTIVES : 1. All Subordinates should be makesure that all

Knowledge, Skill and good attitude beyond of Manager expectation 2. All Subordinates should be Discipline with a good Attitude, Skill and Knowledge,Because for any Mistake would be formally punished

3. All Participants should be has a Significant Positive Progress 4. All Subordinates should be optimistic that they Would be a success Person in the future

Prepared by,

Approvedby,

Jimmy Maruli Y. S. Duty Manager

Imam Abdurrahman

Room DivisionManager

HUMAN RESOURCES MANAGERPROGRAMMES

WEEK : XVIPERIOD : May 19th – 23rd, 2014MANAGERS : 1. Aprieila G.A. Lessar

2. Moch. Agung Gunawan 3. Erry Cristiawan Winardi

MOTTO : If you focus on what you have left behind you will

never be able to see what lies ahead.

PROGRAMMES : 1. This is week 16, no more simple mistake, obey every rulesin this practical week. Do simple mistake we will give more assigment and briefing personal.

2. Strict english week. 3. Late 5 minutes after

make a line in the morning briefing, we will send back to home and cross 6 hours also more assigment. 4. Show your progress and give the best performance In this practical week.

OBJECTIVES : 1. All Subordinates have to obey every rules in this practical week and no more simple mistake.2. All Subordinates must be able to

speak in english every day, every time in every

where.3. All Subordinates should be show your punctuality and be on time.

4. AllSubordinates have to show yourprogress and

give thebest performance in this practicalweek.


Moch. Agung GunawanHuman Resources Manager

Jimmy Maruli Y.S.


TRAINING MANAGERPROGRAMMES

WEEK : XIVPERIOD : May 5th – 9th, 2014MANAGERS : 1. Mochamad Agung Gunawan

2. Andreas Yosua*

MOTTO : Keep your dreams 5 cm in front ofyour forehead.

PROGRAMMES : 1. Class Training for Basic Juniors about “How to

Facing Lower level For the next Semester” will be

held on Monday May 5th , 2014

2. Class Training for Basic Seniors about “Formula” it

will be held on Tuesday May 6th, 2014 3. Class Training for Supervisors about “How to facing interview For the Job Training” it will be

held on Wednesday May 7th , 2014

4. Simulation everyday for every Department

OBJECTIVES : 1. All Basic Juniors must be ableto know how to

facing lower level for The next semester

2. All Basic Seniors must be able to know about Formula 3. All Supervisors must be able to facing interview for the next Job Training 4. All Participants have to do Simulation everyday for every Department


Moch. Agung Gunawan

Imam

Training Manager

Abdurrahman Room Division

Manager

STOREKEEPERPROGRAMMES

WEEK : XIVPERIOD : May 5th – 9th, 2014MANAGER : Reza Palguna

MOTTO : 1. We are not a losers, our mental should be as hard as

a steel 2. We have onlytwo important things: effective and efficient 3. My Attitude is based on how you treat me

PROGRAMMES : 1. Accurate and be on time when submit the store

requisition 2. Use Supplies, Materials and equipments wisely and in the correct way 3. Make a good coordination with other department to make Operational Running well 4. Lateness is

not accepted when submit the Store Requisition

OBJECTIVES : 1. All Participants must be Accurate and also be on

time when submit Store Requisition

2. All Participants Should be able to use Supplies, Materials and Equipments Wisely and also able to do that in the correct way based on SOP 3. All Participants must be able to make a good coordination with other Department in order to make our Operational running well 4. All Participants must be know that we do not accept any lateness When submit Store Requisition


Reza Palguna Storekeeper

Imam Abdurrahman


FRONT OFFICE MANAGERPROGRAMMES

WEEK : XIV


MANAGER : Muhammad Nur Fajar

MOTTO : Be nice or I’ll send you to a

“MEETING”

PROGRAMMES : 1. Whatever you do, each person

must be sell two

rooms in

everyday

2. Create my

Department as a real Industry

3. Mastering

all aspect in Front Office Department

OBJECTIVES : 1. All Subordinates must be sell

two rooms in

everyday to

get revenue in My Department

2. All

Subordinates must be act like a real Industry to

know sense in

Front Office Department

3. All

Subordinates must be know all Knowledge and

Product at

Front Office Cottage because this is the a

second time

you back to the counter


Muhammad Nurfajar Front Office Manager

Imam Abdurrahman


GUEST RELATION MANAGERPROGRAMMES

WEEK : XIV


MANAGER : Muhammad Fandy

MOTTO : Be different, get your passion

and prove that you

wanna be on top

PROGRAMMES : 1. Know everything about

Knowledge for all

Department,

General Information, Headlines

News,

Tourism Information, City Event and

Hospitality

Information

2. Perfect

Communication and Body Language as

Real Front

liner

OBJECTIVES : 1. All Subordinates must know

everything to give

information

with good Skill and Standard Procedure

2. All

Subordinates must have good ability to

communicate

their Information to all People.


Muhammad Fandy Guest Relation Manager

Imam Abdurrahman


EXECUTIVE HOUSEKEEPER PUBLIC AREAPROGRAMMES

WEEK : XIVPERIOD : May 5th – 9th, 2014MANAGERS : 1. Cindy Widyastuti AS

2. Novi Ratnasari

MOTTO : Cleanliness is like orderliness so we should have carefulness

PROGRAMMES : 1. Think efficiently when you doing operational in housekeeping Department 2. Act like as a real Hotelier to get maximum result 3. Enrich your Knowledge about Housekeeping especially standard operational Procedure

OBJECTIVES : 1. All Subordinates must be effective and efficient when doing operational 2. All Subordinates have to act like as a real Hotelier to become better Same like real Industry 3. All Subordinates must be implement to enrich your Skill and Knowledge


Novi Ratnasari Ex. House. Public Area

Imam Abdurrahman


CHIEF CASHIER NUSANTARAPROGRAMMES

WEEK : XIV


MANAGERS : 1. Diantrinari Andanawari

2. Fredy hadi Passussanto

MOTTO : A’ la Carte is not a Problem for

us

PROGRAMMES : 1. Be professional when doing

Operational

2. Show your

Progress

3. Be concern

when you are doing calculating

OBJECTIVES : 1. All Subordinates must be

professional when doing

Operational

To get the result on time

2. All

Subordinates have to show their progress in this

Practical

week Especially Cashier Department

3. All

Subordinates have to concern when doing

calculating

in Cashier Nusantara and FDR


Fredy Hadi Passussanto Chief Cashier Nusantara

Imam Abdurrahman


EXECUTIVE HOUSEKEEPER ROOM SECTIONPROGRAMMES

WEEK : XIVPERIOD : May 5th – 9th, 2014MANAGERS : 1. Aprielia G. A. Lessar

2. Muhammad Sakti Noer Rizky

MOTTO : Low Profile, High Benefit.

PROGRAMMES : 1. Untaited areas showed how goodyou are 2. Be aware forall Supplies, Materials and Equipments that we always use

3. If you don’tknow well what GRADES means, don’t ever to use that thing in practical week XIV

OBJECTIVES : 1. All Subordinates must be able to take care their

areas, control and make sure Those areas are always

clean 2. All Subordinates have a Responsibility to know every Supplies, Materials and Equipments well 3. All Subordinates have to Respect to their GRADES, they use GRADES but They didn’t know what GRADES meanswell, it means that they all useless


Aprielia G. A.Lessar Ex. House. Room Section

Imam Abdurrahman


LAUNDRY MANAGERPROGRAMMES

WEEK : XIVPERIOD : May 5th – 9th, 2014MANAGER : 1. P. Setiawan Noer Salam

MOTTO : Reduce your bad things to be the best things

PROGRAMMES : 1. Ensure your Knowledge true information for your knowledgeable In the future 2. Incredible progress in Laundry is my Target

3. Find new Knowledgeand share to your partners in Laundry foryour Knowledgeable 4. Attitude is the first aspect that you have to control in Laundry,no excuse For bad Attitude in Laundry

OBJECTIVES : 1. All Subordinates have to makesure the Knowledge

that has beenGiven is true information true knowledge fortheir knowledgeable In the future 2. All Subordinateshave to get good progress in LaundryDepartment 3. All Subordinateshave to share if they found new Knowledge totheir partners 4. All Subordinatesmust be able to control their Attitude inLaundry especially In this Practical week


P. Setiawan Noer Salam Laundry Manager

Imam Abdurrahman


Programe week 14

Documents

Transcript of Programe week 14