Presentation

Presentation FlowI. Post-Merger ChallengesII.Integration Courses of ActionIII.EfficiencyIV.Cost and Revenue Fundamentals-Indicators

and ImprovementV. ComplianceVI.Transition GuidelinesVII.Competition

INTEGRATIONI. Post-Merger Integration Challenges:

a. Missed Targetsi. Define Primary Sources of Value and Key Risksii. Ensure- Integration Assistance Programiii.Embed Synergy Targets in Budget

b. Loss of Key Peopleiv. Implement New Organizational Structure and

Leadershipv. Address “Soft Issues”

c. Poor Performancevi. Ensure Short and Simple Timebound Period for

Integrationvii.Coordinate Actions with Key Peopleviii.Manage Systems Migration

INTEGRATIONII. Courses of Actiona. Identify Sources of Value and Riskb. Resolve People and Power Issues A.S.A.P.c. Create a “Takeover or Start-Up” Team d. Create and Effective Decision Timelinee. Instill One Culturef. Inspire and Focus on the Future g. Evaluate and Review Process-Future

EFFICIENCY1. Ensure secure and consistent access to

information2. Bridge the Communication Gap between “HQ”

and the “Field”3. Foster “Seamless” Collaboration “In and Out”4. Reduce Unproductive Travel Time5. Outsource 6. Improve-Review-Improve Employee Retention

and Satisfaction7. Save on “Travel Time”8. Invest in more training for employees

Cost and Revenue FundamentalsI. Review Indicators

a. Profitabilityb. Liquidityc. Debt d. Efficiency

II. General Direction for Improvementa. Improve Sales with minimal to no cost increase1. Sell More2. Work on Closing Skills3. Make sure compensation program for sales team is aligned with best interests of the company4. Reward for Receivables Collected5. Identify Segments of Business with “more potential”

Cost and Revenue FundamentalsII. General Direction for Improvement cont.

b. Increase Gross Margins by:1. Constantly Work to lower Cost of Goods Sold 2. Ensure Company is getting paid for “Value and Services” provided3. Focus on increasing speed to improve margins and generate more cash

c. Use Zero-Based Budgetingd. Review Pricing Opportunitiese. Outsource, only when more economically viablef. Speed Up Inventory Turnover (NO COMPROMISE ON SERVICE)g. Lease vis-à-vis Purchaseh. Reduce Collection Timei. Extend Payablesj. Reduce Office Supply Expensesk. Reduce Entertainment Expensel. Re-evaluate Suppliers

Compliance-Corporate Guidelines

I. Familiarization-Ethical Practice and Code of Conduct

II.Familiarization- Mortuary Procedures and Operations Manual

III.Ensure Building Design- I.A.W. Occupational Health and Safety Standards

IV.Conduct- Facilities AuditV. Inform-Direction of Management

TRANSITIONI. Create a Shift in Service Mindset-

“Helping People at their Lowest Point in Life can be very rewarding.”

II.Create a Shift in Management MindsetAREA OLD MODEL NEW MODELDeceased Family Requirements Served

Assume Requirements are met

Constantly Research Requirements

Level of Service Priority

Nice to Have Major Priority-Constantly Train Staff to focus on Excellent Customer Service

Communication Pattern Among Staff

Directive-Employee feels fortunate to be employed

Interactive-Employee is a customer of management

Measurement of Quality of Service Delivered

“Families tell us we did a good job”

Customer Centered Goals are created and continually measured

TRANSITIONEssentially:

1. Create Facilities that bring the families and communities together to “celebrate life” of deceased and renew bonds of social support

2. Customers are better educated

3. Importance of Employee Training

4. Evolution of Corporate Structure

“ Actively Promote Excellent Customer Service to Keep up with Contemporary Management Philosophies

COMPETITIONFACILITIES MANPOWER-Per Shift

*3ST PETER-Araneta

1 Building –with the ff: (7 Chapels)

a. 4 Medium Chapels : 50- 60 pax b. 2 Small Chapels : 40-50 paxc. 1 Large Chapel : 100 pax (For Imported Caskets Only)d. No Buse. Parking Lot -15 + Outisde

2- Funeral Directors1 embalmer/mortician1 driver1 utility/maintenance2 guardsTOTAL: 7

PAZ-Araneta 3 Buildings + 1 Crematory (28 Chapels)1 Building dedicated for parking-100 vehicleNorth Wing and South Wing with the ff:a. 12 Medium Chapels : 60-80 paxb. 8 Small Chapels : 30-50 paxc. 7 Large Chapels : 100-120 paxd. 1 Grand Chapel : 140-160 paxe. 1 Customized 27-seater bus

5 Funeral Directors4 Supervisors2 embalmers/mortician2 drivers4 utility2 technicians/maintenance2 “butlers”5 guardsTOTAL: 26

COMPETITIONFACILTIES MANPOWER-Per

Shift*3ARLINGTON-Araneta (Ascension Annex Not Included)

2 Buildings + 1 crematory (18 Chapels)a. 12 Small Chapels: 30 paxb. 2 Medium

Chapels :75 paxc. 4 Large Chapels:

130 pax d. 2 buses- 20 and 28

paxe. Parking Lot- 30 +

outsidef. Playroom for

children

3 Funeral Directors1 Building Super a. 1 maintenance b. 1 utility c. 2 security1 Casket Super a. 1 embalmer b. 1 mortician1 Dispatch Super a. 1 driver b. 1 driver aide c. 1 helper1- Receptionist

TOTAL: 16

ST. PETERFACILITY

St Peter-Medium Chapel 40-60 Pax St Peter-Family Room

ST. PETERFACILITY

St. Peter Bedroom-Medium Chapel

St. Peter Bathroom-Medium Chapel

ST. PETER FACILITY

St. Peter-Kitchenette Medium

St. Peter-Additional Space(Large)

ST. PETER FACILITY

St. Peter-Large Chapel-100 Pax

St. Peter-Large Chapel-100 Pax

PAZ FACILITY

Paz-Medium Chapel-60 Pax Paz-Kitchenette Medium

PAZ FACILITY

Paz-Bathroom Medium Paz-Kitchenette-Grand Monrach

PAZ FACILITY

Paz-Grand Monarch Chapel-Largest

Paz-receiving Area in Chapel

PAZ FACILITY

Paz-Family Room Grand Monarch

Paz-Indoor Garden- Grand Monarch

ARLINGTON FACILITY

Arlington Inquiry Area-Sales Office

Arlington Arrangement Room 1of 2

ARLINGTON FACILITY

Arlington-Solace 1- Medium 50 pax

Arlington-Solace 1- Kitchenette

ARLINGTON FACILITY

Arlington-Felicidad-Large 125 pax

Arlington-Felicidad-Family Area

ARLINGTON FACILITY

Arlington-Felicidad-Family Room

Arlington-Felicidad-Bathroom

Thank You