Page 1 of 69 Information Technology Division, HO, 5, Sansad ...

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Information Technology Division, HO, 5, Sansad Marg, New Delhi – 110 001 Email: [email protected] Tel: 011-23311452

CONSOLIDATED RESPONSE TO QUERIES: RFP for Selection of Network Integrator for managing, designing and monitoring of

Enterprise Wide Network (EWAN).

Sr.No.

RFP Pg. No.

RFP Clause Name & No.

RFP Clause Bidder‘s Query/Suggestion/Remarks

Bank’s Remarks

1 9 1. Introduction Punjab National Bank (PNB) (after amalgamation of PNB, eOBC&eUNI) is one of the leading nationalized Banks, has its head office at New Delhi and has more than 11,500 branches and more than 13000 ATMs (onsite and offsite) all over the country. It has 24 Zonal Offices and 161 Circle offices controlling these branches/ATMs besides specialized service branches, DC/DRS, training establishment and other offices

We request Bank to provide the circle wise count of Branch and off site ATMs

Current list of branches will be shared with successful bidder. However, for summary of offsite ATMs see Annexure-A of this clarification.

2 13 8. Planning and Support A ii B

DC/DRS LAN has been integrated with various networking equipment’s (routers, switches etc.) & security devices (Checkpoint, Cisco Firewalls, IPS, SSL boxes etc.) including multiple VLANs. There are also L4 devices such as Link Load Balancer (LLBs) & Server Load Balancer (SLBs) integrated in DC/ DRS LAN

Request Bank to share Make/Model of the LLB and SLB along with Architecture/AMC details of the same

Same will be shared with

successful bidder.

3 14 B(a) (III) In the event of any problem at any location the support shall be made available immediately irrespective of the locations

In section B(a) (II) support is requested only during Business hours but this requires

Please be guided as per RFP.

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working on Wired/Wireless connectivity including the links from any service providers, notwithstanding the time schedule mentioned above i.e. point (ii).

immediate support. We will request clarity as to when support is required during business hour and when the support is required immediately.

4 14 8. Planning and Support B a) vi

Successful Bidder shall be responsible for maintaining the Branch LAN infrastructure including cables & LAN ports. The field engineers should attend to the calls within maximum of 1 hrs of reporting the call within the city limit area and in maximum 4 hours in other areas.

We request Bank to revise response time to 12 hrs for outside city limit area branches. Also We understand that the NI has to only manage the branch LAN however any material supply and its installation required for the ports will be done by Bank. Kindly clarify.

LAN material will be provided

by Bank.

5 15 8. Planning and Support B b) ii

There are presently 24 Zonal Offices and 161 Circle Offices, Wherever ZO & CO are in same premise (office building), then in such premise, a minimum of 3 manpower must be provided

We request Bank to kindly provide minimum onsite manpower count in commercial bid format so all participating bidders will take minimum headcount in the working /calculation.

Corrigendum 1, Sl. No. 6

Further, 12 ZO & CO are in

same premise (Office Building)

6 16 8. Planning and Support B c) A

Business Hour (8am to 8pm) Does this mean that there should be minimum mentioned no of resources should be present in this window or there is a flexibility to have less no of resources during non-peak hours. Hence please provide minimum head count in commercial bid format.


7 16 8. Planning and Support B c) A 3

HO Building (Currently 4) Request clarification whether the 2 x L1 and 1 x LAN cabling staff is for all the 4 offices or these 3 resources are to be deployed at each of the 4 HO building (total 12 resources)

3 resources will be stationed at

each HO building.

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8 16 8. Planning and Support B c) A vi

Other activities not in scope of L1, L2 and L3.

Please share details of other activities


9 16 8. Planning and Support B c) B

Qualifications and Experience Technical Helpdesk at DC/DRS Degree holder in any engineering stream

Request bank to modify clause with degree holder in engineering/science/IT stream

Please be guided by RFP

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17 8. Planning and Support B c) B

Qualifications and Experience Field Engineer Diploma/BE/B.Tech in Computer Science/Electronics Engineering/Information Technology / MCA/M.Sc(IT) or equivalent.

Request Bank to add B.Sc/degree holder in IT

Please be guided as per RFP

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19 Manpower requirement Note 8

Bank reserves the right to opt for remotely managed, maintained and integratable network where lesser no of manpower is required due to adoption of automation or can continue with existing manpower based management, maintenance and integration of the network. If required, bidder will have to remotely monitor and manage the NOC from bidder’s premises with minimum number of onsite engineers. Also, bidder will have to deploy minimum no. of engineers as specified by Bank from time to time. In case Bank opts at future date for remote monitoring & management, the applicable terms & conditions will be decided separately.

We request PNB to clarify that sufficient time will be provided to bidder to take decision in this regard and the timelines for deployment of additional resources or optimizing them will be mutually agreed.


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19 8. Planning and Support B c) B 4

The L1 engineer(s) stationed at Head office divisions, Circle Offices/ Zonal Offices should be on roll of the company and as per the qualification and experience mentioned above. However, the field engineers may be subcontracted. Proper background verification to be done & proof same to be submitted to Bank by successful bidder

BGV for subcontracted resources will have additional cost so we request bank to exclude BGV for subcontracted resources.


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Besides above, additional manpower should be available to support Large, Special branches/ZAO/Training Centers/ RCCs/ IRAM/MCC/CDPCs and other offices in concerned CO/ZO.

Kindly share the list of all such locations under each CO and count of resources and shift timings and same should be mentioned in commercial bid format.


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Bank reserves the right to opt for remotely managed, maintained and integratable network where lesser no of manpower is required due to adoption of automation or can continue with existing manpower based management, maintenance and integration of the network. If required, bidder will have to remotely monitor and manage the NOC from bidder’s premises with minimum number of onsite engineers. Also, bidder will have to deploy minimum no. of engineers as specified by Bank from time to time. In case Bank opts at future date for remote monitoring & management, the applicable terms & conditions will be decided separately.

It is understood that this is for bidder information only. Bidder is proposing solution as per current onsite model asked, however if bank wishes to go for remote delivery the model in future, bidder will consider same as change request and will mutually agree on deliverables, T&C along with commercials. As both the delivery models are totally different hence commercials will have impact accordingly.


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20 Procurement of New Link, Upgradation of bandwidth in existing link, Conversion of link from copper to fiber and Conversion of Conventional Leased line to Managed Leased Line (in case of BSNL/MTNL link)

Procurement of New Link, Upgradation of bandwidth in existing link, Conversion of link from copper to fiber and Conversion of Conventional Leased line to Managed Leased Line (in case of BSNL/MTNL link)

Please clarify that order for the link and payment shall be made directly by PNB and bidder will only work with telecom service provider to facilitate this.

Yes, order for the link and

payment shall be made directly

by PNB and bidder will only

work with telecom service

provider to get the link

commissioned/upgraded.

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21 9. Operations C 4

In case of off-site ATMs/e-lobby, NI has to ensure that the site is not down due to connectivity issues and the confirmation in this regard is to be submitted to the respective controlling offices immediately.

NI will be responsible to rectify the issue once the network connectivity issue is reported by ATM helpdesk.

No, successful bidder has to

ensure the connectivity of all

the ATM’s irrespective of any

report from ATM vendor/

helpdesk and resolve it band

with service provider.

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21 9. Operations C 5

Besides above, in case of any link failure, the link of the service provider to be got restored by the successful bidder within the time period specified in the link restoration clause of General Terms & Conditions

Please clarify this is in reference to terms and conditions between service provider and bank. Also restoration time will depend on SLA agreement between SP and Bank.


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23 9. Operations E 3

Bank, conduct user training at the location specified by the Bank and provide consultation, management and monitoring for other network related problems of any applications.

These activities can be project based and should not fall under BAU

Training means user

awareness regarding a keep of

network devices ,

infrastructure, link and

indications of devices.

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To prepare/integrate IPv6 migration plan/strategies of the existing network (internet/intranet) including step-by-step procedure, time taken for each operation and dependencies.

We seek clarification from Bank what will be the detailed scope around this requirement.

Successful bidder

RESOURCES should have the

knowledge/experience for

handling migration from IPv4 to

IPv6 network.

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To prepare DC/DRS co-location (if required) network plan/strategies including step by step procedure, time taken for each operation and dependencies


Successful bidder has to

assess existing network

architecture and suggest any

rectification or enhancement.

Bidder has to suggest network

implementation plan for new

addition of

applications/solution.

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25 F(2) (4) (I) The successful bidder will be required to stock adequate stand by equipment and spares in order to meet uptime commitment of this bid. In case of failure to provide the

Please clarify that though the penlaty is over and above the penalty specified, the overall penlaty cap mentioned in


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spare for meeting the required uptime, penalty @ 50% of cost of branch maintenance per day will be levied per day. This is over and above other penalties. The spares should be provided irrespective of the fact whether the faulty one is under AMC/Warranty or not and irrespective of any vendor. Thereafter, the successful bidder will get it repaired/replaced from the principal vendor.

penalty section @ page 44 vide below note is applicable even in relation to this additional penalty. Note: The overall penalty per quarter which may be applicable will not exceed 10% of the quarterly payment amount. ii) Please clarify what is meant by replacing faulty ones even if it is not under warranty or AMC. Does principle vendor has agreement with PNB to replace the spare of the equipment even without warranty or AMC?

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25 9. Operations F 2 XXVII

Any 3rd party integration is to be carried out by successful bidder in consultation with Bank’s team.



suggest network

implementation plan for

integration of 3rd party

applications/solution. .

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25 9. Operations F 2 4 i

The successful bidder will be required to stock adequate stand by equipment and spares in order to meet uptime commitment of this bid. In case of failure to provide the spare for meeting the required uptime, penalty @ 50% of cost of branch maintenance per day will be levied per day. This is over and above other penalties. The spares should be provided irrespective of the fact whether the faulty one is under AMC/Warranty or not and irrespective of any vendor. Thereafter, the successful bidder will get it repaired/replaced from principal vendor

The overall penalty is capped at 10% of the quarterly value even for the branch locations it should be as per SLA penalties as defined in RFP . Also, will request Bank to reconsider support for devices not under AMC/Warranty as bidder cannot support the same without back to back AMC from the respective OEMs. Hence Bank to ensure that these are under AMC during entire duration of the contract.


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26 9. Operations F 3 i)

Bank is using the Network monitoring tool (Performance Monitoring, Spectrum, SPSD ticketing from M/s Broadcom) through which all the networking devices have been integratedfor monitoring purpose. The monitoring of topology and it’s alerts are being displayed on the Video wall screen at NOC.

(a) Bank is already having tool sets deployed and if any additional tool requirement is there it has to be clearly specified in the RFP or it should be treated as separate RFP. (b) Please clarify the same tool will be used for monitoring of PNB and both amalgamated Banks (eOBC&eUNI). Bidder assume that the said tool is already deployed and in production for all the 3 Banks as per expectations.

To meet SLA and ensure

effective monitoring of network,

successful bidder can also

deploy its tool along with Bank’s

tool.

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26 9. Operations F 3 ii) 1

The bidder will also be responsible for creating dashboard according to the need of Bank. The Dashboard must be GUI based (e.g. Country map showing all branches, color coding on branches based on health of the network of branches etc.) automated (integratable with service providers like BSNL, MTNL etc., any service management tool, user-friendly tool) that will give integrated picture of the health of all the PNB and it’s associated branches. The successful bidder should provide a Web based Business dashboard for the Bank and its vendors (if required), that provide

This is totally dependent on tool capabilities deployed and should be provided by bank. If any additional functionality is required the request bank to release separate RFP


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28 9. Operations F 4 c II

Documents & Reports The successful Bidder shall provide following reports from time to time ( as per the timeline and format decided by the Bank)

Request bank to please define the frequency for such reports and also share the pre- defined template with the bidder

The timelines and format will be

shared to successful bidder

only.

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28 9. Operations F 4 c II l)

Any other reports/facilities w.r.t. expiry of contracts on monthly basis or as desired by the Bank

Contract details to be shared by bank with bidder

Will be shared to successful

bidder only.

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29 12 Bank has CA monitoring & reporting tool for which the successful bidder will have to provide onsite support by their engineers having at least 3 years’ experience on the said tool i.e. spectrum, e-health, SPSD.

Please share detailed scope of work for the tool admin with onsite shift timings


provide resource having basic

knowledge of CA tool

(spectrum and PM) for

reporting and monitoring of

network devices and links.

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35 24. EVALUATION AND AWARD CRITERIA

Request for additional Clause Since this is large and critical Network Management Services RFP for the Bank hence we request Bank to consider T1 L1 bid so Bank can have Services quality and technically sound bidders to participate and not only purely L1 based commercials. Please refer previous RFP floated by Bank in 2017 having technical evaluation scoring parameter which is missing in this RFP hence request Bank to reconsider the evaluation award criteria.


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39 Annex-1 clause 1

The successful bidder(s) shall mandatorily enter into a Service Level Agreement (SLA), Non-Disclosure Agreement (NDA) and integrity Pact (IP) with Bank, within 30 working days of the award of the tender or within such extended period as may be permitted by the Bank. The letter of acceptance and such other terms and conditions as may be determined by the Bank to be necessary for the due performance of the work in accordance with the Bid and the acceptance thereof, with terms and conditions shall be contained in a Memorandum of Understanding to be signed at the time of execution of the Form of Contract. If the contract is not signed

The RFP has integrity pact and we are fine with them. Please clarify that SLA will be shared with the successful bidder for their review and the SLA will be signed as per terms of the RFP and any modification agreed between PNB and selected bidder.


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within the given period (45 working days*), the EMD will be forfeited after a grace period of 15 working days*. The bidder has to accept all terms and conditions of the Bank and should not impose any of its own conditions upon the Bank. A bidder who does not accept any or all conditions of the Bank shall be disqualified from the selection process at any stage as deemed fit by the Bank.

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40 10. Payment All payments shall be released by the concerned Zonal Office/ HO: ITD/ Circle Office as under: · For DC/DRS location - By HO: ITD · For Branches/Training Centers//RCCs/Back Offices/Other than DC & DRS help desk - By Controlling ZOs/COs.

We request the bank to release payment for all the locations through HO.


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40 Annexure I 8 Link Procurement Time

Bidder shall have to procure link within 15 days from the date of issue of advice note by respective bandwidth provider.

As agreed SLA between Service provider and Bank varies, please share the SLA agreements with the Service providers. In case service provider delays the link delivery bidder should not be penalised as it is beyound their control.


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42 Annexure I 12 Up Time requirement

No down time shall be permitted in case of DC & DR Site and links terminating at/between DC & DR. It should be 100%

Request Bank to revise the uptime SLA to 99.90% on service availability and not on individual link downtime


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42 Annexure I 12 Up Time requirement

The downtime mentioned above is included fault & failure of all link or equipment in particular site. In case of equipment failure, the faulty equipment be replaced within above stipulated time period

Equipment failure/restoration and replacement should be responsibility of AMC vendor not for NI bidder. Kindly modify


coordinate for the early

replacement.

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43 Annexure I 13 Penalty a)

Penalty amount on pro-rata charges of DC/DRS helpdesk cost as mentioned in item no. 2 of Annexure vi for the calendar

Annexure vi in the RFP is performance certificate, please clarify Request to Modify commercial


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month during which uptime is observed on lower side

bid format creating separate line item for Manpower , links ,operations , management and monitoring.

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43 Annexure I 13 Penalty a)

Branch/offices/ ATMs/Self Service Area Penalty % to be charged upon support charges to be paid quarterly

Request to Modify commercial bid format creating separate line item for Manpower , links ,operations , management and monitoring.


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44 Annexure I 13 Penalty b)

Penalty due to downtime of links Penalty amount on pro-rata charges of helpdesk cost as mentioned in item no. 2 of Annexure vi for the calendar month during which uptime is observed on lower side

Request to Modify commercial bid format creating separate line item for Manpower , links ,operations , management and monitoring.


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44 Annexure I 13 Penalty c)

Penalty due to delay in procurement of link The maximum available time to procure a link is 15 days from the date of issue of advice note. After that for every 1 day delay in commissioning of link, penalty @2% of branches roll out cost will be applicable.

Timeline should be as per the agreement between SP and bank, and this 2% is on line item 3 of annexure X. Please confirm


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45 17 INFORMATION SECURITY Successful Bidder upon selection will comply with all the present and future provisions of the Information Security Policy/Guidelines of RBI, Respective Govt. Agencies and the Bank and provide such regulatory requirements at no additional cost to Bank during the ATS/AMC period. The Solution may be audited by RBI/any other Regulatory Authority and any observation pointed out by these bodies have to be complied by the successful bidder within the timelines stipulated by the regulatory agencies, without any additional cost to the Bank. The offered solution shall be subjected to Bank’s audit through off-site and on-site scrutiny at any time during

We request Bank to delete this clause as this is related to Security Service provider


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the contract period. The auditors may be internal/ external. The successful bidder should provide solution and implementation for all the audit points raised by Bank’s internal/external team during the contract period, within the stipulated timelines, without any extra cost.

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46 20 INDEMNITY: The bidder assumes responsibility for and shall indemnify and keep the Bank harmless from all liabilities, claims, costs, expenses, taxes (except GST) and assessments including penalties, punitive damages, attorney's fees and court costs which are or may be required to be paid by reasons of any breach of the bidder's obligation under these general conditions or for which the bidder has assumed responsibilities under the purchase contract including those imposed under any contract, local or national law or laws, or in respect to all salaries, wages or other compensation to all persons employed by the bidder or bidders in connection with the performance of any system covered by the purchase contract. ......................... Successful bidder (successful bidder) will also assume full responsibility of any loss or damage caused due to any of their onsite engineer/representative.

RFP requires very broad indmenity, we request that indmenity be restricted to third party claims for i) infringement claim; ii)bodily injury and death and damage to tangible property attributable to gross negligence of bidder.


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47 22. Termination of Contract

Notwithstanding anything contained hereinabove, the Bank reserves the right to terminate the contact at any time without assigning any reasons.

Since the project is a heavy manpower driven contract, 30 days of notice period is not sufficient. Kindly request PNB to provide a minimum 180 days notice period for Termination of Contract.


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47 25 COMPLIANCE WITH LAWS: The Parties will comply with all laws and regulations applicable to their respective businesses including without limitation, all privacy, database, copyright, trademark, patent, trade secret, export and Anti Bribery Laws.

In relation to applicable laws and related claims related to employment, we request that the contract provides clarity that future change in minimum wages act will allow change in manpower payment by PNB.


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48 32 LIMITATION OF LIABILITY: Successful bidder's aggregate liability under the contract shall be limited to a maximum of the contract value. This limit shall not apply to third party claims for a) IP Infringement indemnity b) Bodily injury (including Death) and damage to real property and tangible property caused by successful bidder/s' gross negligence. For the purpose for the section, contract value at any given point of time, means the aggregate value of the purchase orders placed by Bank on the successful bidder that gave rise to claim, under this tender. Successful bidder shall not be liable for any indirect, consequential, incidental or special damages under the agreement/ purchase order.

We request that the liability cap be restricted to annual value of the contract instaed of total value or alternatvely there should not be any exception to liability.


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51 Annexure III,

Eligibility criteria,

Clause 4

The bidder must be CMMI level 3 or above

Certified Company or its equivalent and the

certificate should be valid as on date of bid

submission

Our submission to Bank is to

kindly remove this clause from

eligibility criteria to enhance the

participation. Since the said

RFP is for mainly for onsite

resource deployment and

network Management hence

we request Bank to delete this

clause.


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51 Annexure III, Eligibility criteria, Clause 5

During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide Area Network having

You have asked in the clause that bidder should have done the designing and Implementation of Enterprise


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minimum 2000 MPLS / lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/ Financial institutions having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in atleast one PSU/central government organizations/ Financial institutions

Wide Area Network During last three Year (as on Bid submission date) Considering the size of the project , Our request is to amend the clause to make it Five years instead of three years.

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51 ELIGIBILITY CRITERIA OF THE BIDDER

Request for additional Clause We request Bank add this clause in eligibility criteria -The bidder or any of its group / sister concern company should not be any of the following – a. Security Integrator/SOC Services provider for the Bank b. Application related service provider for the Core Banking Solution for the Bank (Domestic & abroad) c. ISSPs empanelled with PNB.


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53 Annexure III, Eligibility criteria, Clause 11

The bidder must be ISO 9001: 2015 or above Certified Company or its equivalent and the certificate should be valid as on date of bid submission

We request PNB to amend the clause as follows- Bidder’s firm/ Group company located in India should be compliant with ISO 9001:2015


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62 Annexure X 10

Customization cost (in man days) mentioned in above Table will only be applicable after the signoff will be given to the successful bidder. Also, the PO will be given by Bank as and when required during the entire contract period at the unit rates finalized after Reverse Auction. Bank is not

We seek clarification What customisation cost is being referred here as there is no such cost component available in the table


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bound to place any minimum order. The quantity will also be as per requirement.

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Pg-44-45

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13 & 22 Note: Bank has the right to recover penalty amount from any dues that may be payable to the vendor under any previous contract with the Bank under the right of set off. In case the bidder refuses to accept / execute the order, bank is having all the rights to recover the penalty amount from PBG as well as any amount payable to the bidder. If required, Bank may also take action against the bidder and blacklist them without any correspondence in this regard. In case of termination of contract for the reasons that the services of successful bidder are not found satisfactory”, the Bank shall be free to Blacklist the successful bidder thereby debarring them from participating in future Bids/Tender processes.

The RFP at couple of places refers to blacklisting and though Bank has the right to Blacklist in case the bidder is abandoning the project the remedy for any breach of contract is not blacklisting and we will request that the clause be modified and the blacklisting shall only be restricted to scenarios where the bidder is wilfully abandoning the project.


Sr. No.

RFP Pag

e No.

RFP Clause Name &

No.

RFP Clause Bidder’s Query/Suggestion/Remarks Bank’s Remarks

1 51 5. ELIGIBILITY CRITERIA OF THE BIDDER

During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide Area Network having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions. (each PSU/central government organizations/ Financial institutions having minimum 2000 MPLS/ lease

Bidder's request is to please change the reference period "during the last three year" to"during last seven years" as the most of the deployments of this large scale have been done during this period and there will be very limited reference cases and will limit many large SI to qualify and particiapte. Bidder further request that the references for state govt organisations should also be allowed. We request bank to kindly amend the clause as per below suggestion. "During last Seven Years (as on Bid submission date) the bidder should have done the designing and Implementation


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line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR Minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in at least one PSU/central government organizations/ Financial institutions.

of Enterprise Wide Area Network having minimum 2000 MPLS/ lease line as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/Central Or State Government Organizations/ Financial Institutions. (each PSU/central or state government organizations/ Financial institutions having minimum 2000 MPLS/ lease line as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR Minimum 4000 MPLS/ lease line as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in at least one PSU/central or state government organizations/ Financial institutions."

2 52 7. ELIGIBILITY CRITERIA OF THE BIDDER

Bidder should have a minimum 5 years’ experience in designing, managing and monitoring of network as Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 5 years’ experience, 3 years’ experience in maintaining/monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 4000 links OR Minimum 2 PSU/central government organizations/ Financial institutions with more than 2000 links each

Many customer does not use link/server load balancers technology in their network architecture and hence the specific requirement of maintaingRadware Link/Server Load balancer is limiting the number of large SI from being eligible for this criteria. Bider request bank to kindly modify the clause "handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc." to "handling networking devices like routers and switches etc" Bidder further request that the references for state govt organisations should also be allowed. We request bank to kindly amend the clause as per below suggestion. "Bidder should have a minimum 5 years’ experience in managing and monitoring of network as Integrator (NI) services in PSU/central or state government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling networking devices like routers and switches etc. Out of 5 years’ experience, 3 years’ experience in maintaining/monitoring of WAN in atleast one PSU/central or state government organizations/ Financial institutions with more than 4000 links. OR

Corrigendum

1, Sl. No. 11

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Minimum 2 PSU/central or state government organizations/ Financial institutions with more than 2000 links each"

3 40 5. NON ACCEPTANCE/ NON EXECUTION OF ORDER

In case the bidder shortlisted through this RFP process (hereinafter called “successful bidder”) refuses to accept / execute the order, Bank will procure the same from the respective OEM as per existing terms & conditions and rate accepted by OEM. The said successful bidder will have to bear the difference of cost if any of such item / product purchased by Bank from OEM (Bank is having all the rights to recover the difference/ penalty amount from PBG as well as any amount payable to the said vendor). Bank also reserves the right to blacklist/debar the said successful bidder in such eventuality without giving any notice thereof in this regard for a period of further three years from the date of blacklisting/debarment.

Since the RFP scope does not involve any procurement from any OEM, this clause in current form is not applicable. We are public listed company and answerable to shareholders, the blacklist/debar clause prohibits the us to participate in other Govt. tenders/RFPs and hence a showstopper for us to participate in this RFP. Bidder request bank to please remove the blacklist/debar clause. Bank may exercise other options like EMD forfeit in case of default from bidder.

Please be

guided as

per RFP.

4 43 13. PENALTY

a) Penalty due to downtime/impact at site b) Penalty due to downtime of links c) Penalty due to delay in procurement of link d) Penalty due to manpower deficiency

Bidder request bank to kindly cap the maximum penalty applicable against each individual penalty clause. Bidder proposed to add the following to the penalty clauses. "However, the overall maximum penalty, if any that can be imposed on Successful Bidder under this proposal contract shall not exceed 3% of the Annualized Contract Value and penalty for a given quarter should not be more than 3% of quarterly invoice value."

Please be

guided as

per RFP.

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5 44 13. PENALTY:

Note: Bank has the right to recover penalty amount from any dues that may be payable to the vendor under any previous contract with the Bank under the right of set off. In case the bidder refuses to accept / execute the order, bank is having all the rights to recover the penalty amount from PBG as well as any amount payable to the bidder. If required, Bank may also take action against the bidder and blacklist them without any correspondence in this regard.

Bidder request bank that the penalty recovery be made limited to this contract only. We are a public listed company and answerable to shareholders, the blacklist/debar clause prohibits the us to participate in other Govt. tenders/RFPs and hence a showstopper for us to participate in this RFP.

Please be

guided as

per RFP.

6 46 19. DELAYS IN THE SUPPLIER’S PERFORMANCE

Delivery of the goods and performance of the Services shall be made by the supplier in accordance with the time schedule specified by purchaser. Any delay in performing the obligation by the supplier will result in imposition of liquidated damages and/or termination of contract for default.

Bidders understanding is that in the event termination the bank will give a written notice of minimum 30 days to cure the default and shall pay the Vendor for goods delivered and services rendered till the date of termination. Kindly Confirm

Please be

guided as

per RFP.

7 46 20. INDEMNITY

The bidder assumes responsibility for and shall indemnify and keep the Bank harmless from all liabilities, claims, costs, expenses, taxes (except GST) and assessments including penalties, punitive damages, attorney's fees and court costs which are or may be required to be paid by reasons of any breach of the bidder's obligation under these general conditions or for which the bidder has assumed responsibilities under the purchase contract including those imposed under any contract, local or national law or laws, or in respect to all salaries, wages or other compensation to all persons employed by the bidder or

Bidder request bank to please include the below words as highlighted by our legal team in this clause. "The bidder assumes responsibility for and shall indemnify and keep the Bank harmless from all liabilities, claims, costs, expenses, taxes (except GST) and assessments including penalties, punitive damages, attorney's fees and court costs which are or may be required to be paid by the Bank to a third party by reasons of anywilful breach of the bidder's obligation under these general conditions or for which the bidder has assumed responsibilities under the purchase contract including those imposed under any contract, local or national law or laws, or in respect to all salaries, wages or other compensation to all persons employed by the bidder or bidders in connection with the performance of any system covered by the purchase contract. The bidder shall execute, deliver such other further

Please be

guided as

per RFP.

of 69

bidders in connection with the performance of any system covered by the purchase contract. The bidder shall execute, deliver such other further instruments to comply with all the requirements of such laws and regulations...."

instruments to comply with all the requirements of such laws and regulations ...."

8 46 22. TERMINATION OF CONTRACT

The quality of services given by the bidder & progress of the project will be reviewed monthly and if the services are not found satisfactory, the Bank reserves the right to terminate the contract by giving 30 days’ notice to the bidder, including 15 days curing period. The decision of the Bank regarding quality of services shall be final and binding on the bidder. The Bank shall have the right to terminate/cancel the contract with the selected bidder at any time during the contract period, by giving a written notice of 30 days, for any valid reason, including but not limited to the following: a) Excessive delay in execution of order placed by the Bank b) Discrepancies / deviations in the agreed processes and/or products c) Failure of vendor (successful bidder) to complete implementation of solution within the time as specified in the RFP document d) Violation of terms & conditions stipulated in this RFP. e) Exceeding any of the threshold limit of Delay as per clause 15.1. f) Penalty as in Clause 15.2 reaches its max. limit.

Bidder's understanding is that in the event of termination, the bank shall pay the Vendor for goods delivered and services rendered till the date of termination. Kindly Confirm

Please be

guided as

per RFP.

of 69


Notwithstanding anything-contained hereinabove, the Bank reserves the right to terminate the contact at any time without assigning any reasons. In case of termination of contract for the reasons that the services of vendor are not found satisfactory”, the Bank shall be free to Blacklist the vendor thereby debarring them from participating in future Bids/Tender processes.

Bidder's understanding is that this is unilaterally termination and both parties shall have the right to terminate after mutual agreement. Request bank to consider the following 1. Either part can terminate the agreement after giving a notice of 90 days to cure the default. 2. In the event of termination, the bank shall pay the Vendor for goods delivered and services rendered till the date of termination. 3. Bidder further request bank to please remove the blacklist/debar condition from this clause as this is a major showstopper for us to participate in this RFP.

Please be

guided as

per RFP.

10 48 32. LIMITATION OF LIABILITY

Successful bidder's aggregate liability under the contract shall be limited to a maximum of the contract value. This limit shall not apply to third party claims for a) IP Infringement indemnity b) Bodily injury (including Death) and damage to real property and tangible property caused by successful bidder/s' gross negligence. For the purpose for the section, contract value at any given point of time, means the aggregate value of the purchase orders placed by Bank on the successful bidder that gave rise to claim, under this tender. Successful bidder shall not be liable for any indirect, consequential, incidental or special damages under the agreement/ purchase order

Bidder's request is to please exclude specific heads of indirect/consequential losses from this clause. Bidder proposes the following addition to the part b) of this caluse: b) Bodily injury (including Death) and damage to real property and tangible property caused by successful bidder/s' gross negligence. For the purpose for the section, contract value at any given point of time, means the aggregate value of the purchase orders placed by Bank on the successful bidder that gave rise to claim, under this tender. Successful bidder shall not be liable for any indirect, consequential, incidental or special damages under the agreement/ purchase order including, without limitation, loss of use, data, revenue, profits, business and for any claims of any third party claims that may arise out of or result from this Contract.

Please be

guided as

per RFP.

11 General Query

Variance in Minimum Wages Bidder request bank to please consider incorporating this clause at the time of contract signing. "Bidder undertakes that it is compliant to State minimum wages act at the time of execution of the Agreement and

Please be

guided as

per RFP.

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the commercials are accordingly factored. In the event there is a change to the State minimum wages act or if the Bank wants the Bidder to comply to some other minimum wages act including but not limited to Central minimum wages act or the existing minimum wages act is repealed by another act, then in such cases, Bank will support Bidder with change request for additional cost incurred by Bidder for complying to new minimum wages. Bidder will not ask for Change request for any changes that is within 8% increase year on year from the State minimum wages as on the date of contract sign off."

12 General Query

Saving Clause Bidder request bank to please consider incorporating this clause at the time of contract signing. "Bidder’s failure to perform its contractual responsibilities, to perform the services, or to meet agreed service levels shall be excused if and to the extent Bidder performance is effected , delayed or causes non-performance due to Bank's omissions or actions whatsoever."

Please be

guided as

per RFP.

13 13 8. Planning & Support:-

A. Network Study, Assessment, Expansion and necessary Modification

Please clarify on the expansion part. Any expansion in the existing network with respect to the links and devices will be part of scope or not. How much yearly expansion is expected for network devices and links. Please clarify / confirm.

In future,

branches/of

fices/TM

can be

added/merg

ed as per

Bank’s

requirement

.

14 14 B. Maintenance of Network

vii. Successful Bidder shall be responsible for maintaining the Branch LAN infrastructure including cables & LAN ports.

Bidder request Bank to clarify that in case of cabling faults and faulty LAN ports, who is going to provide passive material like Ethernet / fibre cables, LAN port etc.

Passive

material will

be provided

by Bank.

15 16 b) Managing & Supporting Network at

viii. The successful bidder’s engineer should visit all branches once a quarter to conduct network audit & electrical audit and training should be imparted

Bidder request bank to clarify what type of electrical audit would be required and what sort of training has to be provided. Will it be basic in nature? Please explain the requirement.

Electric

audit will be

basic in

nature like

of 69

CO/ZO Help Desk

on handling of network equipment’s and LAN etc. during such audits.

earthing,

voltage

measuring

etc.

16 13 Scope of Work / 7.9.6

The successful bidder should ensure designing and implementation of the existing and upcoming DC, DR, Offices / Branches in such a way that both the links (Primary link and backup/alternate link) are made operational in active-active mode

Bidder request bank to provide more details related to designing and implementation for the upcoming office, Please provide the volume for the same so that efforts & resources can be factored for the same.

In future,

branches/of

fices/ATM

can be

added/merg

ed as per

Bank’s

requirement

.


A. Network Study, Assessment, Expansion and necessary Modification

For expansion, please provide clarity on yearly volume. In future,

branches/of

fices/ATM

can be

added/merg

ed as per

Bank’s

requirement

.

18 9 1. INTRODUCTION:

Punjab National Bank (PNB) (after amalgamation of PNB, eOBC&eUNI) is one of the leading nationalized Banks, has its head office at New Delhi and has more than 11,500 branches and more than 13000 ATMs (onsite and offsite) all over the country. It has 24 Zonal Offices and 161 Circle offices controlling these branches/ATMs besides specialized service branches, DC/DRS, training establishment and other offices. There are 9 RRBs (Regional Rural Banks) and having

Branches – 11500, ATMs – 13000 , Zonal Offices ( ZO ) – 24, Circle Offices ( CO ) – 161, Regional Rural Banks – 9, DC-New Delhi & DRS- Mumbai . Please confirm and validate the exact count as part of Scope?

Kindly refer

the

Corrigendu

m 1 for

better

Clarity.

of 69

various offices at Hongkong, Dubai, Bhutan, UK etc.


Bank’s Enterprise Wide Area Network (EWAN) consists of 2-Tier architecture with Mesh topology primarily from BSNL/MTNL. However, there is selected HUB locations (i.e. DC, Delhi, DRS Mumbai and other CTS grid etc.) where the application servers are hosted. All these identified HUB locations are working in Active’ mode and the traffics are directly lending on the identified HUB locations itself.

As per RFP pg no – 9 under Intro, current Bank’s EWAN consists of a 2 Tier Arc with Mesh Topology from BSNL/MTNL. Would request for a High Level WAN Topology diagram.

It will be

shared with

successful

bidder.


In case of issues at DC/DRS locations, the traffic is being routed through alternate locations for which high capacity links between DC & DRS has been integrated to take care of routed traffic.

Please provide more details to understand the traffic routing against this clause.

Please be

guided as

per RFP.


Mesh topology has been supplemented with Cisco ‘GetVPN’ technology. The key & Group servers have been deployed at DC & DRS with higher level of redundancy to take care of maximum uptime in the network.

Mesh Topology has been supplemented with Cisco’s GETVPN Technology, hence presuming MPLS to be facilitating the requisite transport/underlay for GETVPN Secure encrypted overlay tunnels with the key & group servers hosted in DC & DR. Is this understanding correct?

Please be

guided as

per RFP.


Mesh topology has been supplemented with Cisco ‘GetVPN’ technology. The key & Group servers have been deployed at DC & DRS with higher level of redundancy to take care of maximum uptime in the network.

Presuming GETVPN overlay for traffic connectivity between PNB branches & HO, a separate VRF integrated to extend the connectivity till the edge servers hosted in PNB’s DC/DR. How is this traffic integration accomplished ?

Please be

guided as

per RFP.


Bank has also integrated multiple service providers to take care of redundancies of links at branches/offices and is running various routing protocol such as ‘BGP(EBGP/IBGP)’ eigrp, GRE, etc. to ensure maximum uptime in the network.

Route manipulation for inbound/outbound traffic done via eBGP&iBGP over different ISPs for redundancy on the MPLS transport & Internet links. Is this understanding correct?

Please be

guided as

per RFP.

of 69


Bank is having well established 24*7 NOC (Network Operation Centre) supplemented with Video Wall (6m x 3m) integrated with NMS (Network Monitoring System) from M/s CA technologies for real time monitoring of links.

24*7 NOC with NMS from M/s CA technologies? Does it perform only monitoring of links ? What about monitoring of Core Devices? Where is the NOC located?

CA tool is

used to

monitor

both links as

well as core

devices.

NOC is

located at

DC (Delhi).


Scope of work as per RFP Presuming PNB’s Mail Exchange, ADC Services, Applications for bank’s internal requirements are hosted in their DC/DR. Is this understanding correct ?

Please be

guided as

per RFP.

26 10 Network WAN

Scope of work as per RFP Is there any internet links provisioned at any of PNB’s site ? If yes please provide the location wise details ( ISP, Bandwidth, last mile handoff-Fiber or Ethernet )

Will be

provided to

successful

bidder only

27 10 Scope of Work

Scope of work as per RFP As per scope, PNB’s EWAN to be revamped/ re-designed which includes links procurement from ISPs, integrating a new age WAN Edge Technology like SD-WAN leveraging different type of Transports ( MPLS/Internet/4G/LTE, etc) for redundancy, security of data, etc from different ISPs, integration of this new WAN with the existing LAN topology of the Branches, offices, ATMs, DC, DRS & other offices along with its 24x7 monitoring & Ops/Mgmt. Is this understanding correct?

Please be

guided as

per RFP.

28 11 Scope of Work

Scope of work as per RFP Present LAN/WAN network device Inventory of all the DC/DR, Branches, Offices, other offices as part of the scope along with the location wise user count for efficient sizing & effort estimation ?

Please be

guided as

per RFP.

29 11 Scope of Work

Scope of work as per RFP Existing ISP’s link & Bandwidth details for all the locations considered as part of Scope ?

Please be

guided as

per RFP.

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30 11 Scope of Work Pt. 2

Scope of work as per RFP Need clarity on vendor’s scope for PNB’s sponsored Regional Rural Banks, overseas locations & subsidiaries? Do we need to consider these locations for their WAN re-design or to be managed & coordinated by the vendor as part of O&M

Please be

guided as

per RFP.

31 11 Scope of Work

Scope of work as per RFP As per Scope pg no-11, vendor has to co-ordinate with PNB’s approved ISPs only for procuring links for the Bank, its sponsored/associated organizations/Banks for its domestic and overseas locations like MPLS, Radio, VSAT, leased link, 3G/4G etc. and monitor and maintain the newly procured links as part of the PNB’s EWAN re-design scope. Is this understanding correct?

Please be

guided as

per RFP.

32 11 Scope of Work

Scope of work as per RFP Also as per scope, vendor to monitor, troubleshoot & maintain all the ISP links, bank’s application, third party integrations, etc? Please give more details of all such integrations from the Network standpoint?

Please be

guided as

per RFP.

33 11 Scope of Work

Scope of work as per RFP To work closely with Security Integrator for finalizing the network design or any other work related to Bank’s LAN & WAN. Please elaborate on the exact vendor scope here?

Please be

guided as

per RFP.

34 11 Scope of Work

Scope of work as per RFP Bank has an independent offsite ATM network for which connectivity has been provided by various service providers. The successful bidder will have to monitor links and devices through Bank’s existing monitoring tool or any other tool as desired by the Bank. Is it a part of a separate VRF extending connectivity towards its Servers, etc ?

Please be

guided as

per RFP.


i. A. The Bank has already provided all its branches/ATMs/offices/training centersetc and its sponsored/associated organizations/Banks or any other location desired by the Bank, with dual connectivity to various servers located at different locations in the country and outside the country.

PNB has provided dual connectivity to all its units. Please provide the complete list of all such sites part of scope

It will be

shared with

successful

bidder.


B. DC/DRS LAN has been integrated with various networking equipment’s (routers, switches etc.) & security devices (Checkpoint, Cisco Firewalls,

High Level LAN topology depicting its integration/connectivity with all L3/Security devices ( FWs, LLB, SLB ), no of vlansconfigured,etc& Current GetVPN High Level architecture.

Please be

guided as

per RFP.

of 69

IPS, SSL boxes etc.) including multiple VLANs. There are also L4 devices such as Link Load


ii. Successful Bidder shall conduct study of Bank’s existing network (including IP scheme, router configuration, GetVPN/IPSec encryption, routing protocols etc.) as per Scope of Work mentioned in this RFP (Design and Architecture of existing network including DC, DRS, other offices LAN infrastructure) for smooth operation, management of existing network, integration with other network and further expansion of network, successful bidder has to submit the requirements along with proper justification.

As per scope, PNB will be finalizing the SD-WAN OEM & vendor to ensure auto shifting of SDWAN at DRS as per the design of SDWAN Solution? Need more clarity on the SDWAN Solution plan if already in place? Is the OEM finalized?

Please be

guided as

per RFP.

38 20 9. Operations

B. Procurement of New Link, Upgradation of bandwidth in existing link, Conversion of link from copper to fiber and Conversion of Conventional Leased line to Managed Leased Line (in case of BSNL/MTNL link)

As per Scope pg no -20, vendor to suggest and configure Bandwidth optimization devices (presently having Cisco WAAS) in the branches/offices as per requirement. Please share the details where Cisco WAAS is presently deployed & any specific business issue which led to its deployment ?

Please be

guided as

per RFP.

39 23 9. Operations

E. Integration of new applications/network on existing Network

As per Scope point E. Integration of new applications/network on existing Network, would request exact details pertaining to the existing & new integrations from the Network standpoint for efficient sizing, interoperability checks with OEMs, etc

Please be

guided as

per RFP.

40 29 10. DESIGN & ARCHITECTURE OF EXISTING NETWORK

10. DESIGN & ARCHITECTURE OF EXISTING NETWORK

As per scope pg no – 29, DESIGN & ARCHITECTURE OF EXISTING NETWORK, would request to please share the existing high level WAN/LAN with all integrations with Security devices ( FWs, LLB, SLB )

Please be

guided as

per RFP.

of 69

41 40 6. Link procurement time


Links procurement depends on the telco provider and SI does not have any hold on them. Request to remove this clause. Morever, SI should not penalised for late delivery of links by Telcos.

Please be

guided as

per RFP.

42 Bank has it’s offices/joint ventures in Dubai, Hongkong, UK , Bhutan etc which are connected to our DC, Delhi and DRS Mumbai through P2P/MPLS connectivity.

Please provide the complete details of links outside India. Do we need to coordinate with geo specific provider in these countries?

It will be

shared with

successful

bidder and

bidder has

to

coordinate

with all

Bank’s ISP

irrespective

of the

location.

43 General General Please confirm that telephone, data connectivity at all the locations would be provided by the Bank.

It will be

provided by

Bank.

44 General General Need detailed list of the number of MPLS, Internet, 3G/4G/ VSAT last mile connectivity’s from all telco players

It will be

shared with

successful

bidder.

45 General General Do we need to provide NMS solution for monitoring the links performance?

To meet

SLA and

ensure

effective

monitoring

of network,

successful

bidder can

deploy its

tool along

of 69

with Bank’s

tool..

46 General General Deploying resources within 2 weeks is a very short period considering the scale of this project/contract. Bidder request bank to please provide at least 4 weeks for the same

Please be

guided as

per RFP.

Sr. No.

RFP Page No.

RFP Clause Name &

No.

RFP Clause Bidder’s Query/Suggestion/Remarks

Bank’s Remarks

1 51 Eligibility Clause No. 5:

During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide Area Network having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/ Financial institutions having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in atleast one PSU/central government organizations/ Financial institutions

We request PNB to amend the clause as follows: The bidder should have done the designing and Implementation of Enterprise Wide Area Network having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/ Financial institutions having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in atleast one PSU/central government organizations/ Financial institutions


of 69

2 52 Eligibility Clause No. 7:

Bidder should have a minimum 5 years’ experience in designing, managing and monitoring of network as Network Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 5 years’ experience, 3 years’ experience in maintaining/monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 4000 links OR Minimum 2 PSU/central government organizations/ Financial institutions with more than 2000 links each

We request PNB to amend the clause as follows: Bidder should have a minimum 5 years’ experience in designing, managing and monitoring of network as Network Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 5 years’ experience, 3 years’ experience in maintaining/monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 4000 links OR Minimum 2 PSU/central government organizations/ Financial institutions with more than 2000 links each

Corrigendum 1, Sl. No.

11

3 11 Scope of Work

7.3 The successful bidder will deploy & inform contact details of SPOC identified for each CO and at ZO within 2 weeks of receipt of order

Kindly allow at least 6 to 8 weeks for this activity and amend the clause as follows: 7.3 The successful bidder will deploy & inform contact details of SPOC identified for each CO and at ZO within 2 weeks 6 to 8 weeksof receipt of order


2

4 11 Scope of Work

7.4 Post discussion with Bank’s team, the successful bidder will have to share the profile of its support staff and technical personnel at each CO, ZO, DC and DRS, ITD HO within 2 weeks from date of receipt of order

Kindly allow at least 6 to 8 weeks for this activity and amend the clause as follows: 7.4 Post discussion with Bank’s team, the successful bidder will have to share the profile of its support staff and technical


3

of 69

personnel at each CO, ZO, DC and DRS, ITD HO within 2 weeks 6 to 8 weeks from date of receipt of order

5 13 Scope of Work

7.9 Takeover at DC/DRS/HOs and Other Hub locations – The successful bidder would deploy it’s program manager and other resources within a period of 2 weeks of date of award and would be single point of contact for PAN India to share the project status on daily basis and as & when required by Bank and they have to submit the following documents at Network Deptt and without this, the project wouldn’t be understood to be taken over or signed off by Bank( The billing will start after sign-off of project) :

Kindly allow at least 6 to 8 weeks for this activity and amend the clause as follows: 7.9 Takeover at DC/DRS/HOs and Other Hub locations – The successful bidder would deploy it’s program manager and other resources within a period of 2 weeks 6 to 8 weeks of date of award and would be single point of contact for PAN India to share the project status on daily basis and as & when required by Bank and they have to submit the following documents at Network Deptt and without this, the project wouldn’t be understood to be taken over or signed off by Bank( The billing will start after sign-off of project) :


4

6 40 TERMS AND CONDITIONS (Annexure I)

TERMS AND CONDITIONS (Annexure I) 7. EXECUTION OF ORDER Successful Bidder has to start the project within 2 weeks from date of acceptance of letter of offer. The manpower to be provided by the bidder in DC, DRS & other Help Desk(HO/ZO/CO/Offices) as specified in Scope. Further, the successful bidder has to furnish a certificate of taking over of entire network management of the Bank from the existing network integrator as per scope of work mentioned in this RFP.

Kindly allow at least 6 to 8 weeks for this activity and amend the clause as follows: 7. EXECUTION OF ORDER Successful Bidder has to start the project within 6 to 8 weeks from date of acceptance of letter of offer. The manpower to be provided by the bidder in DC, DRS & other Help Desk(HO/ZO/CO/Offices) as specified in Scope. Further, the successful bidder has to furnish a certificate of taking over of entire network management of the Bank from the existing network integrator as per scope of work mentioned in this RFP.

Please be guided as

per RFP.

7 16 Manpower Requirement Point no. 3

HO Building (Currently 4) Resources Required : L1 - 2 LAN Cabling Staff - 1

As there are four HO buidings, hence, two L2 & one LAN Cabling staff are to be deployed at each HO building. Please confirm.

The total no. of

resources to be

deployed at HO

of 69

buildings will be “total

no. of resources

required at HO

building multiplied by

no. of HO buildings.

8 15 b) Managing & Supporting Network at CO/ZO Help Desk Point (ii)

There are presently 24 Zonal Offices and 161 Circle Offices, Wherever ZO & CO are in same premise (office building), then in such premise, a minimum of 3 manpower must be provided.

We request the bank to kindly share the list of such offices, where ZO & CO are in the same premises so as to articulate the right no. of resources to be deployed.

There are total 12

locations where ZO

and CO are in same

building. List of same

will be shared with

successful bidder.

9 15 b) Managing & Supporting Network at CO/ZO Help Desk Point (iii)

Support should be available during business hours (8AM to 8 PM or till the day-end of last branches in their respective controlling offices) for the branches, offices not having onsite ATM and 24*7 for branches, offices having onsite ATM/BNA/CDM/PUM etc. & offsite ATMs/E-lobbies/BNAs/CDMs/PUMs etc. Including Bank holidays for Bank, sponsored Banks, RRBs & other Offices.

Request bank to kindly share the list of the branches along with the details of the ATM/BNA/CDM/PUM (onsite & offsite) so as to articulate the right no. of resources to be deployed.

It will be shared with

successful bidder.

10 15 b) Managing & Supporting Network at CO/ZO Help Desk

For field engineers: For 1-25 locations (Branch and off-site ATM locations on wired/wireless link from any service provider): One field Engineer to be stationed at the location as specified by Circle Office as per their requirement.

Request bank to kindly share Zone-wise Circle Office-wise Branch & Offsite ATM count to enable us to rightfully calculate the count of field engineers to be deployed.

It will be shared with

successful bidder.

11 43-44 13. PENALTY

a) Penalty due to downtime/impact at site: Maximum penalty is 10% for more than 4% downtime

We request the bank to kindly cap the maximum penalty to 5% for more than 4% downtime and proportionately reduce the maximum penalties for 1%, 2%, 3% 4% downtimes as 1.5%, 2.5%, 3.5% and 4.5% respectively.

Please be guided as

per RFP.

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12 43-44 13. PENALTY

b) Penalty due to downtime of links Maximum penalty is 10% for more than 4% downtime

We request the bank to kindly cap the maximum penalty to 5% for more than 4% downtime and proportionately reduce the maximum penalties for 1%, 2%, 3% 4% downtimes as 1.5%, 2.5%, 3.5% and 4.5% respectively.

Please be guided as

per RFP.

13 43-44 13. PENALTY

c) Penalty due to delay in procurement of link The maximum available time to procure a link is 15 days from the date of issue of advice note. After that for every 1 day delay in commissioning of link, penalty @2% of branches roll out cost will be applicable.

Link procurement is subject to feasibility and other 3rd party factors. Kindly amend the clause as follows: The maximum available time to procure a link is 30 days from the date of issue of advice note. After that for every 7 days delay in commissioning of link, penalty @1% of branches roll out cost will be applicable.

Please be guided as

per RFP.

14 43-44 13. PENALTY

d) Penalty due to manpower deficiency There should be availability of 100% engineers at all locations as per Manpower requirement. In case of deficiency, the penalty may be calculated as under: i. Deficiency of 1 engineer: 2% of quarterly payment at help desk and it’s branches/offices ii. Deficiency of 2 engineer: 4% of quarterly payment at help desk and it’s branches/offices iii. Deficiency of More than 2 engineer: 8% quarterly payment at help desk and it’s branches/offices

Kindly amend the manpower deficiency penalty as follows: i. Deficiency of 1 engineer: 1% of quarterly payment at help desk and it’s branches/offices ii. Deficiency of 2 engineer: 2% of quarterly payment at help desk and it’s branches/offices iii. Deficiency Ocmmi f More than 2 engineer: 3% quarterly payment at help desk and it’s branches/offices

Please be guided as

per RFP.

15 44 Recovery of Penalty

The bidder will have to pay the penalty amount as and when demanded by the bank, within 15 days from the demand date, otherwise bank reserves the right to invoke performance bank guarantee for recovery of the penalty amount

We request thebank to adjust the penalty, if any, in the next payment cycle to the Service Provider

Please be guided as

per RFP.

16 19 Scope of Work, A. Manpower Requirem

The L1 engineer(s) stationed at Head office divisions, Circle Offices/ Zonal Offices should be on roll of the company and as per the qualification and experience mentioned above

Request to allow subcontracting the same, with Bank's consent.

Please be guided as

per RFP.

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ent, Point No. 4

17 42 Up time requirment Clause No 12


We request the bank to amend the SLA as 99.95% depending on the redundancy currently maintained, as with any type of redundancy the uptime cannot be committed as 100%

Successful bidder

has to ensure 100%

availability of

site/services at

DC/DR.

18 11 3. SCOPE OF WORK:

5. Bank has an independent offsite ATM network for which connectivity has been provided by various service providers. The successful bidder will have to monitor links and devices through Bank’s existing monitoring tool or any other tool as desired by the Bank.

We request to provide the details of Bank's existing monitoring tool or any other tool desired by the Bank.

Will be shared with

successful bidder.


6. Successful bidder (vendor) will be responsible for IOS upgrade & patching of network devices across EWAN.

We request to provide the detailed list of all network and other devices to be managed as a part of SOW for this RFP

Will be shared with

successful bidder.


7.8.1 The successful bidder has to visit each location and provide the report of existing Infrastructure.

Please clarify that PNB would provide the list of existing infra. Bidder can validate the same by Remote login or site visit as per requirements of Bidder

Will be shared with

successful bidder.

21 22 D. Disaster Recovery Planning

Bank is in process of implementing SDWAN, successful bidders has to ensure the automatic shifting of SDWAN at DRS as per the design of SDWAN solution.

We request to clarify the details of SDWAN solution being implemented and scope of work for NI for the same. Please clarify that any changes like upgrade of hardware / software will be provided by Bank

Please be guided as

per RFP.

22 15 B. Maintenance of Network a) Managing & Supportin


We request Engineer visits can be on need basis. Incase required Engineer shall be made available at site within 2 Hrs in same city and Next business day in other cities

Please be guided as

per RFP.

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g Network at Field level

23 General We request to provide the detailed asset inventory of devices to be managed along with location details at which the devices are present

Will be shared with

successful bidder.

24 General Please clarify any upgrades / downgrades required on Links or Devices will be provided by PNB

Same will

implemented by

successful bidder

and

upgrade/downgrade

d of particular device

will be provided by

OEM through Bank.

25 General Please clarify if AMC of all devices will be provided by PNB

AMC will be provided

by Bank.

26 69-70 ANNEXURE- XII -Proforma for the Bank Guarantee

Extract from 3rd Para: Any Such demand made by said beneficiary shall be conclusive and binding on us irrespective of any dispute or difference raised by the bidder.

As advised by our bankers, kindly amend the statement as follows: Any such written demand made by said beneficiary shall be conclusive and binding on us irrespective of any dispute or difference raised by the bidder.

Please be guided as

per RFP.


Extract from 5th Para: We are liable to pay the guaranteed amount or any part thereof under this Bank guarantee only if you serve upon us a written claim or demand, on or before hours (Indian Standard Time) where after it ceases to be in effect in all respects whether or not the original Bank guarantee is returned to us."

As advised by our bankers, kindly amend the statement as follows: This Bank guarantee shall be valid up to . We are liable to pay the guaranteed amount or any part thereof under this Bank guarantee only if you serve upon us a written claim or demand, on or before expiry date hours (Indian Standard Time) where after it ceases to be in effect in all

Please be guided as

per RFP.

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respects whether or not the original Bank guarantee is returned to us."


Request for clause addition As advised by our bankers kindly add Para No. 6 as follows: Notwithstanding anything contrary contained in any law for the time being in force or banking practice, this guarantee shall not be assignable or transferable by the beneficiary. Notice or invocation by any person such as assignee, transferee or agent of the beneficiary shall not be entertained by the bank. Any invocation of guarantee can be made only by the beneficiary directly. Notwithstanding anything contained herein: 1) Our liability under this Bank guarantee shall not exceed 2) This Bank guarantee will be valid up to ; and 3) The beneficiary's right as well the bank's liability under this guarantee shall stand extinguished unless a written claim or demand is made under this guarantee on or before …….

Please be guided as

per RFP.

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Sr. No.

RFP Page No.



1 51 ANNEXURE-III ELIGIBILITY CRITERIA OF THE BIDDER

The Bidder should have an annual turnover of INR 50 Crores (Rupees Fifty Crores) for each of the past three financial years i.e. FY2016-17, FY2017-18 & FY2018-19 from their Indian Operations from Networking Services. The bidder should have positive net worth during the last three financial years i.e. FY2016-17, FY2017-18 & FY2018-19.

We request you to kindly amend this clause as: The Bidder should have an annual turnover of INR 50 Crores (Rupees Fifty Crores) for each of the past three financial years i.e. FY 2017-18, FY2018-19 & FY2019-20 from their Indian Operations from Supply, Installation of Network devices/Networking Services. The bidder should have positive net worth during the last three financial years i.e. FY2017-18, FY2018-19 & FY2019-20.


2 51

ANNEXURE-III ELIGIBILITY CRITERIA OF THE BIDDER

During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide Area Network having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/ Financial institutions having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in atleast one PSU/central government organizations/ Financial institutions.

We request you to kindly amend this clause as: During last three Year (as on Bid submission date) the bidder should have done/ or under implemention of the designing and Implementation of Enterprise Wide Area Network having minimum 250 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 1 PSU/central government organizations/ Financial institutions. OR minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in atleast one PSU/central government organizations/ Financial institutions.


10

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3 52


The bidder should have done designing and implementation/ migration of the existing network on MPLS. Bidder should also have done the migration preferably on IPv6.

We request you to kindly amend this clause as: The bidder should have done or is implementing migration preferably on IPv6.

Successful bidder

should have the

knowledge/experience

for handling migration

from IPv4 to IPv6

network.

4 52


Bidder should have a minimum 5 years’ experience in designing, managing and monitoring of network as Network Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 5 years’ experience, 3 years’ experience in maintaining/monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 4000 links OR Minimum 2 PSU/central government organizations/ Financial institutions with more than 2000 links each

We request you to kindly amend this clause as: Bidder should have a minimum 3 years’ experience in designing, managing and monitoring of network as Network Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 3 years’ experience, 2 years’ experience in maintaining/monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 4000 links OR Minimum 2 PSU/central government organizations/ Financial institutions with more than 2000 links each


11

5 53


Bidder should have experience of managing NOC in India for the last 5 years as on date of bid submission.

We request you to kindly amend this clause as: Bidder should have own NOC or experience of managing NOC in India for the last 3 years as on date of bid submission.

Please be guided as

per RFP.

6 41

10. PAYMENT

Item Network Assessment, Study, Consulting for nationwide EWN including preparation of RFP (bandwidth provider), Disaster Recovery plan and other documents as per clause no. 7(A), 7(B)(c) , 8(D), 8(E) & 8(E): 3.C of scope of work. (One Time

We request the bank to kindly amend this clause as: Item Network Assessment, Study, Consulting for nationwide EWN including preparation of RFP (bandwidth provider), Disaster Recovery plan and other documents as per clause no. 7(A),

Please be guided as

per RFP.

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cost) Payment terms 30% of final cost mentioned against the sl.no. 1 of commercial annexure will be released after signing of SLA. Remaining 70% final cost mentioned against the sl.no. 1 of commercial annexure will be released after successful completion of six (6) months from submission of SLA and desired documents. The payment will be made by HO ITD.

7(B)(c) , 8(D), 8(E) & 8(E): 3.C of scope of work. (One Time cost) Payment terms 90% of final cost mentioned against the sl.no. 1 of commercial annexure will be released after signing of SLA. Remaining 10% final cost mentioned against the sl.no. 1 of commercial annexure will be released after successful completion of six (6) months from submission of SLA and desired documents. The payment will be made by HO ITD.

7 40

Annexure-I TERMS AND CONDITIONS

LINK PROCUREMENT TIME Bidder shall have to procure link within 15 days from the date of issue of advice note by respective bandwidth provider.

We request the bank to kindly amend this clause as: Bidder shall have to procure link within 30 days from the date of issue of advice note by respective bandwidth provider.

Please be guided as

per RFP.

8 44

Annexure-I TERMS AND CONDITIONS

Penalty due to delay in procurement of link The maximum available time to procure a link is 15 days from the date of issue of advice note. After that for every 1 day delay in commissioning of link, penalty @2% of branches roll out cost will be applicable.

We request to kindly amend this clause as: Penalty due to delay in procurement of link The maximum available time to procure a link is 30 days from the date of issue of advice note. After that for every 1 day delay in commissioning of link, penalty @0.1% of branches roll out cost will be applicable.

Please be guided as

per RFP.

Sr

RFP Pag

e No.



1 51

ELIGIBILITY CRITERIA OF THE BIDDER Clause 5

During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide AreaNetwork having minimum 2000 MPLS/lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/

During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide Area Network having minimum 1000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 1 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/ Financial institutions having minimum


of 69

Financial institutions having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in atleast one PSU/central government organizations/ Financial institutions.

1000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.)

2 52


Bidder should have a minimum 5 Years experience in designing, managing and monitoring of network as Network Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 5 Years experience, 3 Years experience in maintaining/ monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 4000 links OR Minimum 2 PSU/central government organizations/ Financial institutions with more than 2000 links each

Bidder should have a minimum 2 Years experience in designing, managing and monitoring of network as Network Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 2 Years experience, 1 Year experience in maintaining/monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 1000 links

Corrigendum 1,

Sl. No. 11

3 53


Bidder should have experience of managing NOC in India for the last 5 years as on date of bid submission

Bidder should have experience of managing Captive NOC in India for the last 2 years as on date of bid submission

Please be

guided as per

RFP.

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4 47

28. PATENTS RIGHTS

The Supplier shall grant to the Bank a fully paid-up, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software (and other software items) provided by the supplier, including-all inventions, designs and marks embodied therein in perpetuity.

The Supplier shall grant to the Bank a fully paid-up, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software (and other software items) provided by the supplier, including-all inventions, designs and marks embodied therein in perpetuity

Please be

guided as per

RFP.

5 46

20 Indemnity

The bidder assumes responsibility for and shall indemnify and keep the Bank harmless from all liabilities, claims, costs, expenses, taxes (except GST) and assessments including penalties, punitive damages, attorney's fees and court costs which are or may be required to be paid by reasons of any breach of the bidder's obligation under these general conditions or for which the bidder has assumed responsibilities under the purchase contract including those imposed under any contract, local or national law or laws, or in respect to all salaries, wages or other compensation to all persons employed by the bidder or bidders in connection with the performance of any system covered by the purchase contract. The bidder shall execute, deliver such other further instruments to comply with all the requirements of such laws and regulations as may be necessary there under to conform and effectuate the purchase contract and to protect the Bank during the tenure of purchase order. Where any patent, trade mark, registered design, copyrights and/ or intellectual property rights vest in a third party, the bidder shall be liable for settling with such third party and paying any license fee, royalty and/ or compensation thereon. In the event of any third party raising claim or bringing action against the Bank including but not limited to action for injunction in connection

We request: The bidder assumes responsibility for and shall indemnify and keep the Bank harmless from all liabilities, claims, costs, expenses, taxes (except GST) and assessments including penalties, damages, attorney's fees and court costs which are or may be required to be paid by reasons of any breach of the bidder's obligation under these general conditions or for which the bidder has assumed responsibilities under the purchase contract including those imposed under any local or national law, or in respect to all salaries, wages or other compensation to all persons employed by the bidder or bidders in connection with the performance of any system covered by the purchase contract. The bidder shall execute, deliver such other further instruments to comply with all the requirements of such laws and regulations as may be necessary there under to conform and effectuate the purchase contract and to protect the Bank during the tenure of purchase order. Where any patent, trade mark, registered design, copyrights and/ or intellectual property rights vest in a third party, the bidder shall be liable for settling with such third party and paying any license fee, royalty and/ or compensation thereon. In the event of any third party raising claim or bringing action against the Bank including but not limited to action for injunction in connection with any rights affecting the machine supplied by the bidder covered under the purchase contract or the use thereof, the bidder agrees and undertakes to defend and / or to assist the Bank in defending at the bidder's cost against

Please be

guided as per

RFP.

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with any rights affecting the machine supplied by the bidder covered under the purchase contract or the use thereof, the bidder agrees and undertakes to defend and / or to assist the Bank in defending at the bidder's cost against such third party's claim and / or actions and against any law suits of any kind initiated against the Bank. Successful bidder (successful bidder) will also assume full responsibility of any loss or damage caused due to any of their onsite engineer/representative.

such third party's claim and / or actions and against any law suits of any kind initiated against the Bank. Successful bidder (successful bidder) will also assume full responsibility of any loss or damage caused due to any of their onsite engineer/representative.

6 46

22 Termination

The quality of services given by the bidder & progress of the project will be reviewed monthly and if the services are not found satisfactory, the Bank reserves the right to terminate the contract by giving 30 days’ notice to the bidder, including 15 days curing period.”

The quality of services given by the bidder & progress of the project will be reviewed monthly and if the services are not found satisfactory, the Bank reserves the right to terminate the contract by giving 30 days’ notice to the bidder, excluding 30 days curing period.”

Please be

guided as per

RFP.

SL# RFP Page

RFP Clause Name

and No

RFP Clause Bidders Query/Suggestion/Remarks Bank’s Remarks

1 51 5 During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide Area Network having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/ Financial institutions having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.) OR minimum 4000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in atleast one

We request the RFP committee to extend the duration from 3 years to 5 years, as most of the contracts are multi year and hence an extended period would help us showcase our capabilities Secondly, we provide end to end support for our customer which includes design, implementation and maintenence, hence we request the wordings to accomodate "support" which would cover all the aspects. We also request the committe to reduce the number of reference to 1 instead of 2, so that more can participate.


of 69

PSU/central government organizations/ Financial institutions

Appropriate portions are highlighted for an informed review

2 52 6 The bidder should have done designing and implementation/ migration of the existing network on MPLS. Bidder should also have done the migration preferably on IPv6.

We request the RFP committee to utilise the word leased lines in addition to MPLS like mentioned in Point number 5 and not limit the scope to MPLS.

Please be

guided as per

RFP.

52 7 Bidder should have a minimum 5 years’ experience in designing, managing and monitoring of network as Network Integrator (NI) services in PSU/central government organizations/ Financial institutions in India, country wide with wide area network, intranet and internet as well as demilitarized zone and handling cisco networking devices, Link load balancer /Server Load Balancer (from Radware) etc. Out of 5 years’ experience, 3 years’ experience in maintaining/monitoring of WAN in atleast one PSU/central government organizations/ Financial institutions with more than 4000 links OR Minimum 2 PSU/central government organizations/ Financial institutions with more than 2000 links each

We request the RFP committee to consider this point as a duplicate of point number 5 or we request for the following consideration - 1. reduce the minimum experience to 3 years, enabling more companies to participate. 2. Reduce the number of links to 2000+ to qualify 3. Make the RFP Vendor/product agnostic and not limit to Cisco 4. Also like point number 5 limit the reference to 1 PSU

Corrigendum 1,

Sl. No. 11

1 10 Clause 2 Please note that any deviations mentioned in the bid will not be considered and evaluated by the Bank. Bank reserve the right to reject the bid, if bid is not submitted in proper format as per RFP. The bidder has to accept all terms and conditions of the Bank and should not impose any of its own conditions upon the Bank. A bidder who does not accept any or all conditions of the Bank shall be disqualified from the selection process at any stage as deemed fit by the Bank.

We request that this RFP be permitted to be a deviation bid. We submit that the contract to be signed between the Customer and the bidder should be a mutually acceptable agreement, incorporating the terms of bidder’s proposal.

Please be

guided as per

RFP.

2 29 Other Condition

s

a. Bank reserves right to cancel the contract at any time in case system fails to meet any of the requirements as mentioned in the RFP.c. Bank reserves the right to change the Successful bidder with three months’ notice to the concerned person of the Company.d. A detailed agreement will be done with the successful bidder specifying roles and responsibilities.e. The offered solution shall be

Underlined Portion: This is not agreed, We request that right to cancel should be restricted to material breach only. We further request that agreement shall be signed on a mutual basis. Audit through on site and off site scrutiny is not agreed. Audit related provisions shall be discussed and mutually agreed between the parties.

Please be

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RFP.

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subject to Bank’s audit through off-site and on-site scrutiny at any time during the contract period. The auditors may be internal/ external. The successful bidder should provide solution and implementation for all the audit points raised by Bank’s internal/external team during the contract period without any extra cost.

3 37 Clause 29

Notwithstanding the above provisions, the successful bidder shall not be liable for penalty or termination for default if and to the extent that it’s delay in performance or other failure to perform its obligations under the contract is the result of an event of force majeure. For purposes of this clause, “force majeure” means an event beyond the control of the bidder and not involving the bidders‟ fault or negligence and not foreseeable. Such events may include, but are not restricted to, war or revolution and epidemics. If a force majeure situation arises, the bidder shall promptly notify the Bank in writing of such condition and the cause thereof. Unless otherwise directed by the Bank in writing, the bidder shall continue to perform its obligation under the contract as far as is reasonably practical, and shall seek all reasonable alternative means of performance not prevented by the force majeure event.

We request that the below mentioned clause should be included:We proposed the following alternate clause for Force Majeure:‘Force Majeure Event means any event or circumstance beyond a party’s reasonable control including natural disasters, health crises, riots, war, terrorism, civil disorder, court order, acts or regulations of governmental bodies, labour disputes, or failures or fluctuations in electrical power or telecommunications services, and which it could not have prevented by reasonable precautions’Neither party will be liable for performance delays nor for non-performance due to causes beyond its reasonable control and without fault, except for payment obligations. If a Force Majeure Event materially affecting the delivery or receipt of Services is ongoing for more than 45 days, either party may terminate the affected Contract with payment of 50% of the required termination Charges.To avoid doubt, the ongoing impact of Novel Coronavirus Disease (“COVID-19”), including but not limited to any governmental measures, is deemed to be a Force Majeure Event.Second Party may, due to the impact of Novel Coronavirus Disease (“COVID-19”), relocate any personnel, software or equipment used to perform Services provided that, Second Party will use all commercially reasonable efforts to ensure that any change in service location or

Please be

guided as per

RFP.

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relocation of software or equipment will not adversely and materially impact Service delivery. Second Party is entitled to additional time to perform its affected obligations as reasonably necessary to overcome the effects of COVID-19, provided that the Second Party must, as soon as reasonably practicable, recommence the performance of its affected obligations following completion of the impact related to COVID-19.

4 38 Clause 30

By virtue of Contract, as and when it is entered into between the Bank and the successful bidder, and its implementation thereof, the successful bidder may have access to the confidential information and data of the Bank and its customers. The successful bidder will enter into a NonDisclosure Agreement to maintain the secrecy of Bank’s data as per following: - 1. That the successful bidder will treat the confidential information as confidential and shall not disclose to any third party. The successful bidder will also agree that its employees, agents, sub-contractors shall maintain confidentiality of the confidential information. 2. That the successful bidder will agree that it shall neither use, nor reproduce for use in any way, any confidential information of the Bank without consent of the Bank. That the successful bidder will also agree to protect the confidential information of the Bank with at least the same standard of care and procedures used by them to protect its own confidential Information of similar importance. Without limitation of the foregoing, the successful bidder shall use reasonable efforts to advise the Bank immediately in the event that the successful bidder learns or has reason to believe that any person who has had access to confidential information has violated or intends to violate the terms of the Contract to be entered into between the Bank and the successful bidder, and will reasonably cooperate in seeking

Bidder seeks following inclusions1. Confidentiality obligations to be mutual in nature2. Definition of confidential information must be information which by its nature must be treated as confidential or which is marked or identified as confidential at the time of disclosure.3. Exceptions to confidential information must be information already in the public domain, already known to the bidder, information developed independently by it or information received from a source which is not under any confidentiality obligation.4. Recipient can disclose confidential information to its and its affiliates personnel, subcontractors and advisors who have a need to know and are part of the provision of the services.5. Recipient must protect the information using the same degree of care, but never less than a reasonable degree of care, that it uses to protect its own confidential information of like nature.6. Confidentiality obligations will survive for a period of 3 years after the termination / expiration of the Contract, except in case of IP and trademarks which will continue till such information remains confidential.

Please be

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injunctive relieve against any such person. 3. That if the successful bidder hires another person to assist it in the performance of its obligations under the Contract, or assigns any portion of its rights or delegates any portion of its responsibilities or obligations under the Contract to another person, it shall cause its assignee or delegate to be bound to retain the confidentiality of the confidential information in the same manner as the Bidder is bound to maintain the confidentiality. This clause will remain valid even after the termination or expiry of this agreement. 4. That the successful bidder will strictly maintain the secrecy of Bank’s data.

5 39 Clause 1 The successful bidder(s) shall mandatorily enter into a Service Level Agreement (SLA), Non-Disclosure Agreement (NDA) and integrity Pact (IP) with Bank, within 30 working days of the award of the tender or within such extended period as may be permitted by the Bank. The letter of acceptance and such other terms and conditions as may be determined by the Bank to be necessary for the due performance of the work in accordance with the Bid and the acceptance thereof, with terms and conditions shall be contained in a Memorandum of Understanding to be signed at the time of execution of the Form of Contract. If the contract is not signed within the given period (45 working days*), the EMD will be forfeited after a grace period of 15 working days*. The bidder has to accept all terms and conditions of the Bank and should not impose any of its own conditions upon the Bank. A bidder who does not accept any or all conditions of the Bank shall be disqualified from the selection process at any stage as deemed fit by the Bank

We request that the parties shall enter into an agreement only once parties have mutually agreed and negotiated a contract and the same shall not be time bound. Further EMD shall not be forfeiter if contract is not signed within 45 days as stated in the clause.

Please be

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6 39 Clause 2 Bank at its sole discretion may extend the contract for a further period of 1 year or any other period, at the same rate and same terms & conditions, subject to satisfactory performance of successful bidder and mutual agreement on theterms and conditions.Bank reserves right to cancel the contract at any time in case system fails to meet any of the requirements as mentioned in the RFP.

Any extension of contract shall be on a mutual basis and based on mutually agreed terms and conditions.

Please be

guided as per

RFP.

7 39 Clause 3 In case successful bidder submits any false information or declaration letter during the tender process or period of contract, Bank shall invoke the EMD/ Performance Bank Guarantee submitted by the bidder to recover penalty/damages. In case successful bidder fails to perform the contract, Bank shall invoke the Performance Bank Guarantee to recover penalty/damages.

Bank shall have the right to invoke the performance bank guarantee for material breach of contract only.

Please be

guided as per

RFP.

8 40 Clause 4 Orders will be placed by the Bank. The successful bidder shall have to accept and acknowledge orders within 15 working days from the date of order placement. Bank has a right to cancel the order and forfeit the entire EMD amount if the same is not accepted within a period of 15 working days from the date of order, otherwise it will be considered as accepted.

This is not agreed. We request that this clause should be deleted. We request that the parties shall enter into an agreement only once parties have mutually agreed and negotiated a contract and the same shall not be time bound.

Please be

guided as per

RFP.

9 40 Clause 5 In case the bidder shortlisted through this RFP process (hereinafter called “successful bidder”) refuses to accept / execute the order, Bank will procure the same from the respective OEM as per existing terms & conditions and rate accepted by OEM. The said successful bidder will have to bear the difference of cost if any of such item / product purchased by Bank from OEM (Bank is having all the rights to recover the difference/ penalty amount from PBG as well as any amount payable to the said successful bidder). Bank also reserves the right to blacklist/debar the said successful bidder in such eventuality without giving any notice thereof in this regard for a period of further three years from the date of blacklisting/debarment.

This is not agreed. We request that this clause should be deleted. We request that the parties shall enter into an agreement only once parties have mutually agreed and negotiated a contract and the same shall not be time bound. The bidder shall not be blacklisted by the Customer. Further, bidder will not be liable to bear the difference of cost if any of such item / product purchased by Bank from OEM (Bank is having all the rights to recover the difference/ penalty amount from PBG as well as any amount payable to the said successful bidder).

Please be

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10 43 Clause 11

The quoted rates in the commercial annexure are inclusive of all Taxes, statutory levies except GST which will be paid to the successful bidder. The rate of the applicable taxes should be informed. TDS as applicable will be deducted from the payments.

We request that all prices shall be exclusive of all taxes, statutory levies.

Please be

guided as per

RFP.

11 45 Clause 14

The successful bidder may be required to provide any or all of the following services, including additional service, if any relating to: i) Performance or supervision of on-site assembly and /or start-up of the goods/ services; ii) furnishing of a detailed operations and maintenance manual for each unit of the goods/ services; iii) Training of the Bank's personnel on-site, start-up, maintenance, and / or repair of goods/ services.

VENDOR proposes that scope of services shall be detailed in the scope of work document and VENDOR shall perform services as per the SOW document only.

Please be

guided as per

RFP.

12 45 Clause 15

The rates quoted in Performa for Indicative Commercial offer should be inclusive of all taxes except GST. However, GST shall be paid to the bidder on actual basis at the rate applicable. The rate of applicable GST should be informed and charged separately in the invoice generated for supply ofthe product.

We request that all prices shall be exclusive of all taxes, statutory levies.

Please be

guided as per

RFP.

13 45 Clause 16

After issuance of purchase order to successful bidder, Bank reserves the right to cancel the purchase order without giving any notice, for following reasons – a. Non submission of acceptance of order within 15 working days of placement of Purchase Order. b. Non submission of performance Bank guarantee within stipulated time as specified in the RFP. c. Non signing of contract within the time specified by Bank. d. Non submission of any report/undertaking/document/compliance which was due within one month from the date of Purchase Order.

Bidder requests that this right to terminate shall be available only in case of material breach by the Bidder. Customer may terminate the Contract, provided the Customer has given a cure period of 30 days, and the Bidder has not rectified the breach within the cure period.

Please be

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14 46 Clause 19


This is not agreed. Bank shall have the right to terminate the contract only if there has been a material breach of terms and conditions provided the Customer has given a cure period of 30 days and bidder has not rectified the breach within the cure period.

Please be

guided as per

RFP.

15 46 Clause 20

The bidder assumes responsibility for and shall indemnify and keep the Bank harmless from all liabilities, claims, costs, expenses, taxes (except GST) and assessments including penalties, punitive damages, attorney's fees and court costs which are or may be required to be paid by reasons of any breach of the bidder's obligation under these general conditions or for which the bidder has assumed responsibilities under the purchase contract including those imposed under any contract, local or national law or laws, or in respect to all salaries, wages or other compensation to all persons employed by the bidder or bidders in connection with the performance of any system covered by the purchase contract. The bidder shall execute, deliver such other further instruments to comply with all the requirements of such laws and regulations as may be necessary there under to conform and effectuate the purchase contract and to protect the Bank during the tenure of purchase order. Where any patent, trade mark, registered design, copyrights and/ or intellectual property rights vest in a third party, the bidder shall be liable for settling with such third party and paying any license fee, royalty and/ or compensation thereon. In the event of any third party raising claim or bringing action against the Bank including but not limited to action for injunction in connection with any rights affecting the machine supplied by the bidder covered under the purchase contract or the use thereof, the bidder agrees and undertakes to defend and / or to assist the Bank in defending at the bidder's cost against such third party's claim and / or actions and against any law

Bidder agrees provided that such third party claims are for infringement of their intellectual property rights arising out of use of the software provided by the Bidder only and, provided and to the extent such infringement does not result from any act or omission of Customer or third parties authorized by Customer. Rest of the losses and damages due to third party claims are covered and claimable under the contractual remedies for breach of contract by Bidder. Kindly make this amendment.Customer would promptly notify Bidder when it is informed of any claims against it. Bidder will be entitled to sole right of defence and for settling such claims. Indemnification is the sole and exclusive right and remedy of indemnified party for the losses arising out of IPR infringement.Indemnities are provided for direct damages only and must be mutual in nature.

Please be

guided as per

RFP.

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suits of any kind initiated against the Bank. Successful bidder (successful bidder) will also assume full responsibility of any loss or damage caused due to any of their onsite engineer/representative.

16 46 Clause 22

The quality of services given by the bidder & progress of the project will be reviewed monthly and if the services are not found satisfactory, the Bank reserves the right to terminate the contract by giving 30 days’ notice to the bidder, including 15 days curing period. The decision of the Bank regarding quality of services shall be final and binding on the bidder. The Bank shall have the right to terminate/cancel the contract with the selected bidder at any time during the contract period, by giving a written notice of 30 days, for any valid reason, including but not limited to the following:a) Excessive delay in execution of order placed by the Bankb) Discrepancies / deviations in the agreed processes and/or productsc) Failure of successful bidder (successful bidder) to complete implementation of solution within the time as specified in the RFP document d) Violation of terms & conditions stipulated in this RFP.e) Exceeding any of the threshold limit of Delay as per clause 15.1.f) Penalty as in Clause 15.2 reaches its max. limit.Notwithstanding anything contained hereinabove, the Bank reserves the right to terminate the contact at any time without assigning any reasons.In case of termination of contract for the reasons that the services of successful bidder are not found satisfactory”, the Bank shall be free to Blacklist the successful bidder thereby debarring them from participating in future Bids/Tender processes.

Bidder requests that this right to terminate shall be available only in case of material breach by the Bidder. Customer may terminate the Contract, provided the Customer has given a cure period of 30 days, and the Bidder has not rectified the breach within the cure period.Bidder seeks a right to terminate the contract for material breach by the Customer, in the event the Customer does not cure the material breach in 30 days of receipt of notice of breach from the bidder. Kindly include this provision in the Contract.Termination for convenience by the Bank is not agreed to. We request that the same should be deleted. Further, Bank shall not have right to terminate for reasons that the services of successful bidder are not found satisfactory.

Please be

guided as per

RFP.

17 Clause 25

The Parties will comply with all laws and regulations applicable to their respective businesses including without limitation, all privacy, database, copyright,

Bidder submits that it will comply with all laws applicable to it and its business and industry. Bidder will comply with specific compliance requirements of the Owner if they are notified

Please be

guided as per

RFP.

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trademark, patent, trade secret, export and Anti Bribery Laws.

to Bidder and costs of such compliance are paid by the Customer.

18 Clause 28

The supplier shall indemnify the Purchaser against all third party claims of infringement of patent, trademark or industrial design rights arising from use of the Goods, or any part thereof in India.q The supplier shall, at their own expense, defend and indemnify the Bank against all third party claims or infringement of intellectual Property Right, including Patent, trademark, copyright, trade secret or industrial design rights arising from use of the products or any part thereof in India orabroad.q The supplier shall expeditiously extinguish any such claims and shall have full rights to defend it there from. If the Bank is required to pay compensation to a third party resulting from suchinfringement, the supplier shall be fully responsible including all expenses and court and legal fees.q The Bank will give notice to the Supplier of any such claim without delay, provide reasonable assistance to the Supplier in disposing of the claim, and shall at no time admit to any liability for or express any intent to settle the claim.q The Supplier shall grant to the Bank a fully paid-up, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software (and other softwareitems) provided by the supplier, including-all inventions, designs and marks embodied therein in perpetuity.

Bidder submits that Indemnification obligation be limited to third party claims for IPR infringement only. Customer has other remedies available under the contract to recover all losses and damages due to defaults, delays and breaches caused by Bidder and its subcontractors'. Bidder requests that this requirement be deleted.

Please be

guided as per

RFP.

19 Successful bidder's aggregate liability under the contract shall be limited to a maximum of the contract value. This limit shall not apply to third party claims for a) IP Infringement indemnity b) Bodily injury (including Death) and damage to real property and tangible property caused by successful bidder/s' gross negligence. For the purpose for the section, contract value at any given point of time, means the aggregate value of the purchase orders

Bidder requests that the total cumulative liability of the Bidder be limited to the amount paid and payable by Customer in the last 12 months, before the event that gave rise to the liability occurs. Notwithstanding anything to the contrary contained anywhere in the tender document, no party will be liable for any indirect, incidental and consequential damages, including loss of business, revenue,

Please be

guided as per

RFP.

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placed by Bank on the successful bidder that gave rise to claim, under this tender. Successful bidder shall not be liable for any indirect, consequential, incidental or special damages under the agreement/ purchase order.

goodwill or profits, even if the party has been advised of the possibility of such damages.

20 56 Compliance

Statement

(Annexure V)

Please note that any deviations mentioned elsewhere in the bid will not be considered and evaluated by the Bank. Bank reserve the right to reject the bid, if bid is not submitted in proper format as per RFP.

We request that this RFP be permitted to be a deviation bid. We submit that the contract to be signed between the Customer and the bidder should be a mutually acceptable agreement, incorporating the terms of bidder’s proposal.

Please be

guided as per

RFP.

21 Intellectual Property Clause 1. Ownership in any pre-existing IP and modifications, enhancements and customization to it, will remain with the Owner of the IP.2. Any deliverables and intellectual property developed or created by Bidder during the performance of the Contract will vest in Bidder, unless specifically developed for the Customer and agreed in writing that the IPR and ownership will vest in the Customer.3. Customer will only have the limited license and RTU any Bidder or its third party licensor's IPR that may be embedded in the deliverables and is needed for proper functioning and use of the deliverables or system in its ordinary course of business.3. Ownership and IPR in any processes, methodologies or techniques, improvements developed by Bidder before or during the provision of the services will remain with Bidder. 4. Customer shall grant to Bidder, necessary rights and license to any intellectual property, tool or software belonging to it or its third party vendors that is necessary for Bidder to perform the services.5. Customer shall use the software and hardware products in accordance with the license terms and restrictions specified by the OEM for the use of such hardware and software products.6.

Please be

guided as per

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Hardware / product warranty will be passed on as provided by the OEM.

Excused Performance Any failure or delay by bidder to perform its obligations under a Contract will be excused if the failure was caused by: (i) any act or omission of Customer or its employees, agents or contractors, including any failure or delay by Customer to perform its obligations under the Contract, (ii) a relief or Force Majeure Event as described in clause 20, (iii) the reasonable reliance by VENDOR on Customer’s instructions, authorizations, approvals or other information, or (iv) any act or omission of a third party not under VENDOR’s control. VENDOR will use reasonable commercial efforts to perform the Services in such circumstances, and VENDOR is entitled to additional Charges and an extension of time, that is reasonable in the circumstances,

Please be

guided as per

RFP.

Change Control Clause Either VENDOR or Customer may request changes to the scope or timing of Services described in a Contract, in accordance with the following change control procedures; all change requests will: (a) be in writing; (b) have a description of the requested change; (c) describe the purpose for the change; (d) determine the priority of the change; (e) specify the date of requested implementation; (f) identify the pricing impact of the change (if any), and (g) give the name of the individual authorized to request such changes. Changes requested will be reviewed promptly by the receiving party and all changes mutually agreed to by the parties will become effective upon the date set out in the document executed by both parties describing such changes. Changes in laws, regulations and Customer policies which impact the delivery of

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Services, will be processed under this clause 7.

Deemed Acceptance Deliverables will be accepted by the Customer when the acceptance criteria and acceptance procedure, if any, specified in the Contract, have been met, or when the Customer uses the deliverables in a production environment, whichever occurs first. If Customer fails to complete acceptance testing within the period specified in the acceptance procedure or where no acceptance criteria or procedure are specified in the Contract, deliverables will be deemed accepted upon the date of delivery to the Customer.

Please be

guided as per

RFP.

1 11 7.1 It is the responsibility of the successful bidder to take the transition from current Network Integrator within 3 months from award of Letter /Purchase order.

Request the Bank to change the timline to 6 months from the date of PO, as 3 months seems to be an aggressive time to take over the services

Please be

guided as per

RFP.

2 11 7.4 Post discussion with Bank’s team, the successful bidder will have to share the profile of its support staff and technical personnel at each CO, ZO, DC and DRS, ITD HO within 2 weeks from date of receipt of order

Request the Bank to change the timeline of sharing the profiles within 4 weeks of date of PO, as 2 weeks looks very aggressive

Corrigendum 1,

Sl. No. 3

3 12 7.8 Take over at ZO/CO/Branches/Offices/Off-site ATM/E-lobby having wired/wireless links - The successful bidder have to deploy the officials as per RFP at each CO & ZO within 2 week of date of award and allocate single point of contact (SPOC). This SPOC will coordinate with the respective ZO & CO team and would share the plan for takeover of branches/offices and respective allocated field engineers. CO & ZO may decide the aggregation point for number of branches as per locality and engineers are to be allocated accordingly. After taking over the branches, the successful bidder will have to carry out the following activities in takeover branches/offices as well as for new sites and would submit the relevant checklist within a period of 3

Request the Bank to change the timeline to 3 months from the date of PO for deploying the staff, since the timeline of 2 weeks is extremely aggressive.

Please be

guided as per

Corrigendum

1.

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month (if checklists not submitted then no payment would be released by the controlling offices).

4 13 7.9 Takeover at DC/DRS/HOs and Other Hub locations – The successful bidder would deploy it’s program manager and other resources within a period of 2 weeks of date of award and would be single point of contact for PAN India to share the project status on daily basis and as & when required by Bank and they have to submit the following documents at Network Deptt and without this, the project wouldn’t be understood to be taken over or signed off by Bank( The billing will start after sign-off of project) :

Request the Bank to change the timeline to 3 months from the date of PO for deploying the staff, since the timeline of 2 weeks is extremely aggressive.

Corrigendum 1,

Sl. No. 4

5 13 7.9.1 The successful bidder shall conduct study of Bank’s existing network (including IP scheme, router configuration, IPSec encryption, routing protocols etc.,) and design the architecture of existing network.

Can the Bank elaborate what it means by design the architecture, is it just a logical design or even implementing the design? What is the requirement of redesigning of the Bank's network which is already designed and deployed, pls throw some light on this point, so that the bidder can asses the appropriate efforts required at the initial stage of the project?

Successful

bidder has to

assess existing

network

architecture

and suggest

any

rectification or

enhancement.

Bidder has to

suggest

network

implementatio

n plan for new

addition of

applications/so

lution.


Successful Bidder shall conduct study of Bank’s existing network (including IP scheme, router configuration, GetVPN/IPSec encryption, routing protocols etc.) as per Scope of Work mentioned in this RFP (Design and Architecture of existing network including DC, DRS, other offices LAN infrastructure) for smoothoperation, management of existing network, integration with other network and

Request the Bank to change the timeline to 4 months from the date of PO for deploying the staff, since the timeline of 2 months is extremely aggressive.

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guided as per

RFP.

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further expansion of network, successful bidder has to submit the requirements along with proper justification. The report should contain the recommendation as per best standard industry practice while considering scalability as well as provisioning of future requirements including bandwidth/device requirement of various applications. This work /report should be completed within two months from date of order placed to the vendor and should be reviewed and incorporate changes once in a year. The same will also to be done for its sponsored/associated organizations/Banks or any other location desired by the Bank.

7 15 B. Maintenance of Network


Resolving passive cabling issues within 1Hr will not be practically possible, especially if it involves in re-laying of a new cable to replace a faulty cable, or patching the cable at the wiring closet. Kindly change it to 2Hrs for Active components and 4 Hrs for cabling issues in City limits and 8 Hrs for for active and 12 Hrs for passive in Semi-Urban and rural areas.

Please be

guided as per

RFP.

8 15 b) Managing & Supporting Network at CO/ZO Help Desk

ii. There are presently 24 Zonal Offices and 161 Circle Offices, Wherever ZO & CO are in same premise (office building), then in such premise, a minimum of 3 manpower must be provided.

Can the Bank provide the list of locations where both ZO & CO are located in the same premises?

Total 12

locations

where CO/ZO

are in same

building. List

will be shared

with successful

bidder.

9 19 A. Manpower Requirement

4. The L1 engineer(s) stationed at Head office divisions, Circle Offices/ Zonal Offices should be on roll of the company and as per the qualification and experience mentioned above. However, the field engineers may be subcontracted. Proper

Request the Bank to consider only L2 and above engineers as part of bidder's payroll, rest of the L1 & Field Engrs can be subcontracted, kindly change this.

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background verification to be done & proof same to be submitted to Bank by successful bidder.

10 19 A. Manpower Requirement

3. The Circle Offices and Zonal Offices engineers are required to resolve problems in the circle network and to coordinate with their field engineers to resolve the link problems of the links in the Circle office/ Zonal office. The engineers shall function as help desk functionary and shall be the single point contact for all the issues pertaining to network. The engineers to resolve the problems pertaining to network equipment deployed across the network falling under Circle/ Zone. The engineers to coordinate with DC/ DRS help desk and get the configuration etc. issues pertain to new / existing network equipment’s resolved.

Can the Bank provide the list of HO/CO/ZO offices with postal addresses where the resources needs to be deployed? This information will help the bidder to plan the support & operations appropriately.

Resources

needs to be

deploy at all

CO/ZO and

DC,DR& HO

buildings.

Addresses will

be shared with

successful

bidder.

11 21 B. Procurement of New Link, Upgradation of bandwidth in existing link, Conversion of link from copper to fiber and Conversion of Conventional

12. Liaisoning for Cable laying and port/channel allocation, internal cabling inside the Bank’s premises up to the network equipment.

Understanding is all passive cabling will be provided by the Bank, bidder will only need to coordinate with the Bank's passive cabling vendor, pls clarify.

Passive items

will be

provided by

Bank and LAN

is to be

managed by

successful

bidder..

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Leased line to Managed Leased Line (in case of BSNL/MTNL link)

12 23 E. Integration of new applications/network on existing Network

7. To prepare/integrate IPv6 migration plan/strategies of the existing network (internet/intranet) including step-by-step procedure, time taken for each operation and dependencies.

IPv6 Migration is a huge exercise; this is typically taken up as a project as it also involves the servers & applications teams to complete the migration. It is also not advisable to utilize the time of the network operations team into such projects, hence suggest the Bank to keep this out of RFP scope and provide a change order as and when the Bank wants to migrate.

Successful

bidder should

have the

knowledge/exp

erience for

handling

migration from

IPv4 to IPv6

network.

13 25 2) Installation, configuration , Manage and maintenance of Equipment

I. The successful bidder will be required to stock adequate stand by equipment and spares in order to meet uptime commitment of this bid. In case of failure to provide the spare for meeting the required uptime, penalty @ 50% of cost of branch maintenance per day will be levied per day. This is over and above other penalties. The spares should be provided irrespective of the fact whether the faulty one is under AMC/Warranty or not and irrespective of any vendor. Thereafter, the successful bidder will get it repaired/replaced from the principal vendor.

Does the bidder also needs to provide AMC services? If so, can the Bank provide the detailed list of Equipment make/model and quantity locati-wise? Kinldy clarify.

AMC is not in

scope of this

RFP.

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14 26 3. Analysis & Troubleshooting

i) Bank is using the Network monitoring tool (Performance Monitoring, Spectrum, SPSD ticketing from M/s Broadcom) through which all the networking devices have been integrated for monitoring purpose. The monitoring of topology and it’s alerts are being displayed on the Video wall screen at NOC. The successful bidders can also deploy on-site monitoring tool if required at our DC for their convenient and as per Bank’s other requirement for which Bank can provide all the requisite infrastructures (space, power and networking) to the Bidder.

Since Bank already a set of tools, Can the bidder use the same set of tools to manage the operations or does the Bank still expect the bidder to bring his own tools? Pls clarify

To meet SLA

and ensure

effective

monitoring of

network,

successful

bidder can

also deploy its

tool along with

Bank’s tool.

15 42 12. UP TIME REQUIREMENT


It is practically not possible to commit 100% Uptime in the industry, request the Bank to relook at the uptime percentage and change it to 99.95%.

Please be

guided as per

RFP.

16 40 6. LINK PROCUREMENT TIME


Pls clarify if the link procurement time is the link commisioning time from the date Bank clears the order to the service provider? This also depends upon the agreement the Bank has had with the service provider, pls clarify

Please be

guided as per

RFP.

17 44 b) Penalty due to downtime of links

Penalty amount on pro-rata charges of helpdesk cost as mentioned in item no. 2 of Annexure vi for the calendar month during which uptime is observed on lower side

In the case of DC & DR, the penalty should be for the service uptime rather than the link uptime, the very reason of having links between DC & DR from multiple service providers is to avoid service downtime for the users, kindly change the penalty calculation as per this approach.

Please be

guided as per

RFP.


Bank’s DC & DRS have been equipped with Core Switches (Nexus 7K and 9K), distributed switches (Nexus 5k, 6500, 4500 series etc.) and access switches (Nexus 2k, 3800, 2960 etc.). HP switches are also being used at branch level. VPC and VDC has been implemented to supplement the Core LAN of DC & DRS. Bank is also going to implement SDWAN in enterprise network.

Request the Bank to share the complete list of equipment locationwise, with the make & model and quantity per site, this will help the bidder to ensure the right quantity of resources and with appropriate skills are considered.

Same will be

shared with

successful

bidder.

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1 30 7. Validity of Bid Document

Bid shall remain valid for 12 months from last date of submission of bid prescribed by PNB. A bid valid for shorter period shall be rejected by the purchaser as non-responsive.

Bid shall remain valid for 3 months from last date of submission of bid prescribed by PNB.

Please be

guided as per

RFP.

2 31 10. Bid Earnest Money

Bidder has to submit the Bid Earnest Money (EMD) of Rs. 2.00 Crores (MSE bidder is exempted from payment of Earnest Money Deposit if bidder can furnish requisite proof subject to the satisfaction of Bank.

EMD amount looks too high, request you please agree the EMD amount basis mutual discussion.

Corrigendum 1,

Sl. No. 1

3 39 2. Duration of Contract

The contract will be valid for three years from the date of agreement signed with the Bank, if not revised earlier of all the hardware & software licenses.

3 years of contract period is inclusive or exclusive of implementation phase?

Please be

guided as per

RFP.

4 39 3. Performance Bank Guarantee

The successful bidder will have to submit Performance Bank Guarantee amounting to 10 % of Contract value within one month of acceptance of purchase order & initially valid for a period of 3 years with claim period of another 12 months.

1. Performance guarantee (PBG) to be provided at 5% of annual contract value and shall be renewed yearly at 5% of relevant subsequent year’s contract value. 2. Customer shall invoke the PBG only on occurrence of material breach and after providing 30 days cure period to the bidder to rectify the material breach for which the PBG is sought to be invoked.

Corrigendum 1,

Sl. No. 8

5 40 10. Payment

Payment Terms Hardware & Software (If any) - 100% payment shall be made on delivery. AMC & ATS (If any) - Payment for AMC and ATS shall be made on yearly in advance basis. Implementaion / Installation - Payment for implementation / installation shall be made on mutully agreed milestones. On-goin Support Services - Payment for all on-going services shall be made basis monthly in advance. All payments shall be made within 30 days from the date of invoice.

Please be

guided as per

RFP.

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6 42

45

11. Taxes 15. Taxes

The quoted rates in the commercial annexure are inclusive of all Taxes, statutory levies except GST which will be paid to the successful bidder. The rates quoted in Performa for Indicative Commercial offer should be inclusive of all taxes except GST. However, GST shall be paid to the bidder on actual basis at the rate applicable. The rate of applicable GST should be informed and charged separately in the invoice generated for supply of the product.

Pricing shall be exclusive of all taxes and leives as applicable.

Please be

guided as per

RFP.

7 43 13. Penalty

Penalty The overall SLA penalty shall be capped to 5% of the monthly billing value.

Please be

guided as per

RFP.

8 44 Recovery of Penalty

Note: Bank has the right to recover penalty amount from any dues that may be payable to the vendor under any previous contract with the Bank under the right of set off.

Request for deletion of this clause. Any recovery should be made from this contract itself. There should be any link with any other contract with PNB.

Please be

guided as per

RFP.

9 45 14. Incidental Services

The successful bidder may be required to provide any or all of the following services, including additional service

Any incidental services shall be at additional mutally agreed price between both the parties.

Please be

guided as per

RFP.

10 46 19. DELAYS IN THE SUPPLIER’S PERFORMANCE


Liquidated damages should be applicable only in the event of delay in delivery solely attributable to the Bidder and should be computed at the rate of 0.5% of the value of the affected service or product per week subject to the maximum of 5% of the value of affected service or product.

Please be

guided as per

RFP.


The quality of services given by the bidder & progress of the project will be reviewed monthly and if the services are not found satisfactory, the Bank reserves the right to terminate the contract by giving 30 days’ notice to the bidder, including 15 days curing period. The decision of the Bank regarding quality of services shall be final and binding on the bidder.

The decision on quality of services shall be discussed and mutually agreed upon. In case of termination for any kind of default / breach, Bank shall give 30 days notice period and 30 days cure period.

Please be

guided as per

RFP.

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Notwithstanding anything contained hereinabove, the Bank reserves the right to terminate the contact at any time without assigning any reasons.

In case of termination for convenience we request bank to give 180 days notice period and 5% of the TCV as termination fee along with wind down & unrecovered balance exposure.

Please be

guided as per

RFP.

13 25 2) Installation, configuration , Manage and maintenance of Equipment

The successful bidder will be required to stock adequate stand by equipment and spares in order to meet uptime commitment of this bid. In case of failure to provide the spare for meeting the required uptime, penalty @ 50% of cost of branch maintenance per day will be levied per day.

Request for deletion of this clause. Please be

guided as per

RFP.

14 60 Annexure X

13. Bank is not bound to place any minimum order for any item.

The solution and the pricing is basis the whole scope and quanties given in the RFP. We request bank to procure the quanties as mentioned in RFP.

Please be

guided as per

RFP.

15 NA NA Additional Clause All payments shall be made within 30 days from the date of invoice. In case of delay or default in payment by Bank, VENDOR reserves the right to suspend the services or terminate the contract.

Please be

guided as per

RFP.

Sr. No.

RFP Pg. No.



1 51 ELIGIBILITY CRITERIA OF THE BIDDER No. 4

The bidder must be CMMI level 3 or above Certified Company or its equivalent and the certificate should be valid as on date of bid submission.

Request deletion of this clause. OR The bidder must be ISO 22301:2012 and 27001:2013 Certified Company certificate should be valid as on date of bid submission. OR Bidder or Subsidiary company should have CMMI level 3 or above Certified Company or


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its equivalent and the certificate should be valid as on date of bid submission.

2 51 ELIGIBILITY CRITERIA OF THE BIDDER No. 5

During last three Year (as on Bid submission date) the bidder should have done the designing and Implementation of Enterprise Wide Area Network having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc. in minimum 2 PSU/central government organizations/ Financial institutions.(each PSU/central government organizations/ Financial institutions having minimum 2000 MPLS/ lease line (wired) as primary links excluding other media i.e. RF, 3G, 4G, VSAT etc.)

Need Clarity as 2000 MPLS (wired) or 2000 Lease line (wired) links required on Fiber or Copper from 2 PSU/central government organizations/ Financial institutions. Will multiple POs from same organisation will be accepted. Also please accept other media like RF, 4G and VSAT connectivity.

Corrigendum 1, Sl.

No. 10

3 12 Handover/ takeover/knowledge transfer

The successful bidder have to deploy the officials as per RFP at each CO & ZO within 2 weeks of date of award and allocate single point of contact.

Are we referring towards transition resources or permanent resources.

Clause is

referring

permanent

resource.

4 12 Handover/ takeover/knowledge transfer

The successful bidder has to visit each location and provide the site readiness report with report of existing infrastructure and sanity details.

Physical asset verification is required for each CO and ZO or each branch and ATM Locations ?

Successful bidder

has to verify

network

infrastructure at

branches/offices.

5 14 Planning and support

Network study , Assement , Expansion and necessary Modifications report to be made available for all sites.

When is the report expected from the date of award of PO ?

Please be guided

as per RFP.

6 19 Planning and support

4. The L1 engineer(s) stationed at Head office divisions, Circle Offices/ Zonal Offices should be on roll of the company and as per the qualification and experience mentioned above. However, the field engineers may be subcontracted. Proper background verification to be done & proof same to be submitted to Bank by successful bidder.

We request Bank to allow sub contracting for L1 Engineer as well. Or We request Bank to allow L1 Engineer on the payroll of bidder's parent or any of the bidder's subsidary payroll

Please be guided

as per RFP.

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7 14 Maintenance of Network, Managing and Supporting Network at field level.

Support should be available during business hours (8AM-8PM) for branch offices not having onsite ATM's and 24 x 7 x 365 support is required for branches having onsite ATM's and DC and DRS.

What kind of support is required with respect to NMS ?

Please be guided

as per RFP.

8 14 Maintenance of Network, Managing and Supporting Network at ZO/CO Help desk

At CO and ZO for support coverage a minimumu of 2 resoruces are required (1 x L1 Network Engineer and 1 Help desk engineer) must be provided and 3 resources if the Office building compromises of CO and ZO in the same building.

What is the role of help desk resource at CO/ZO locations? Bifurcation of 3 resources is required (2 x L1 Engineer & 1 x help desk or 2 x Help desk engineer and 1 x L1 engineer). How many such sites are there where 3 resources are required.

Please be guided

as per RFP.

9 22 Disaster recovery planning

Automatic failure to DRS site in event of failures.

These parameters are already configured for auto failover or are we expecting the bidder to evaluate and configure this?

Parameters are

already

configured and

successful bidder

will be

responsible for

managing and

optimizing the

same.

10 24 Installation, configuration, manage and maintenance of Equipment

Pointer XVI : To implement GETVPN,IPSec, 3DES encription on the existing routers as well as new routers. The implementation includes, installation of the hardware, configuration of the router, creation of IP Tunneling, testing, monitoring etc.

Is the racking and stacking of the Network appliances is also included in the scope.

Please be guided

as per RFP.

11 25 Installation, configuration, manage and maintenance of Equipment

Point 4 : I : The successful bidder will be required to stock adquate stand by equipment and spares in order to meet uptime commitment of this bid. In case of failure to provide the spare for meeting the required uptime, penalty @ 50% of cost of branch maintenance per day will be levied per day. This is over and above the other penalties. The spares should be provided

What is the percentage of spares to be maintained? Would need complete inventory details to evaluate which spares to be maintained. If the hardware is EOL (end of life) what is the action plan expected from bidder as the hardware cannot be replaced/repaired from the principal vendor.

Inventory will be

shared with

successful bidder.

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irrespective of the fact whether the faulty one is under AMC/Warranty or not and irrespective of any vendor. Thereafter, the successful bidder will get it replaced/repaired from the principal vendor.

12 26 Analysis and troubleshooting

The successful bidder must be able to integrate to provide the features for creating dashboard with required branch status , ,Scalability, Bandwidth , latency and known issues in the infra.

These are Tools stack features and would need to be provided by the tools for infrastructure monitoring and change monitor. What is expected by the Network integrator apart from dashboard creation with features available.

Please be guided

as per RFP.

13 29 Design and architecture of existing Network

h) Bank has installed Enterprise management system (EMS) from computer associates for monitoring managing and reporting of WAN Network. 12 : Bank has CA Monitoring & reporting tool for which the successful bidder will support on site for 3 years for modules spectrum, e-health and SPSD.

Can bank provide the tools modules details and associated function of each associated module.

Will be shared

with successful

bidder.

14 38 Procurement through local suppliers (make in India)

Procurement through local supplier (Preference to Make in India) will be done as per the "Public Procurement" order 2017 issued vide department of industrial policy and promotion (DIPP).

What is the clause has a significance here? What is the bidder expected to procure for PNB ?

Please be guided

as per RFP.

15 39 General Queries

Would require the ticket count details. Also need to understand the NOC Services details.

Will be shared

with successful

bidder.


We would need details on the WAN Links for each site and categorization of the office site based on number of users.

Will be shared

with successful

bidder.


We would need the details for the Zonal Offices and Circle Offices PAN India and number of users to be supported.

Will be shared

with successful

bidder.

Annexure-A

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ATMs as on 30.11.2020 of Punjab National Bank (PNB) (after amalgamation of PNB, eOBC & eUNI)

Sl. No. Zone Circle LOBBY OFFSITE ONSITE Total

1 AGRA AGRA 0 27 66 93

2 AGRA ALIGARH 2 14 63 79

3 AGRA BAREILLY 5 25 74 104

4 AGRA BUDAUN 3 11 38 52

5 AGRA BULANDSHAHR 1 19 68 88

6 AGRA ETAWAH 0 13 55 68

7 AGRA JHANSI 12 28 47 87

8 AHMEDABAD AHMEDABAD 0 7 67 74

9 AHMEDABAD GANDHINAGAR 0 1 35 36

10 AHMEDABAD RAJKOT 0 2 49 51

11 AHMEDABAD SURAT 0 14 46 60

12 AHMEDABAD VADODARA 0 2 46 48

13 AMRITSAR AMRITSAR NORTH 1 8 49 58

14 AMRITSAR AMRITSAR SOUTH 1 6 49 56

15 AMRITSAR HOSHIARPUR 1 38 75 114

16 AMRITSAR JALANDHAR EAST 3 13 48 64

17 AMRITSAR JALANDHAR WEST 1 15 43 59

18 AMRITSAR JAMMU 2 54 83 139

19 AMRITSAR KAPURTHALA 2 11 55 68

20 AMRITSAR PATHANKOT 0 12 59 71

21 AMRITSAR SRINAGAR 0 9 18 27

22 BHOPAL BHOPAL 0 76 65 141

23 BHOPAL GWALIOR 3 54 44 101

24 BHOPAL INDORE 2 17 71 90

25 BHOPAL JABALPUR 4 52 51 107

26 BHOPAL SAGAR 2 30 38 70

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27 BHOPAL UJJAIN 1 12 49 62

28 BHUBANESHWAR BALESWAR 0 43 45 88

29 BHUBANESHWAR BERHAMPUR 2 29 31 62

30 BHUBANESHWAR BHUBANESHWAR 1 50 68 119

31 BHUBANESHWAR CUTTACK 1 38 61 100

32 BHUBANESHWAR SAMBALPUR 0 59 60 119

33 CHANDIGARH CHANDIGARH 9 37 45 91

34 CHANDIGARH JIND 0 12 45 57

35 CHANDIGARH KARNAL 0 16 39 55

36 CHANDIGARH KURUKSHETRA 0 32 57 89

37 CHANDIGARH PANCHKULA 11 21 57 89

38 CHANDIGARH PANIPAT 0 19 62 81

39 CHENNAI CHENNAI NORTH 0 35 55 90

40 CHENNAI CHENNAI SOUTH 0 28 65 93

41 CHENNAI COIMBATORE 4 25 35 64

42 CHENNAI ERNAKULAM 1 32 70 103

43 CHENNAI KOZHIKODE 0 53 37 90

44 CHENNAI MADURAI 1 13 36 50

45 CHENNAI THIRUVANANTHAPURAM 0 9 42 51

46 CHENNAI TRICHY 0 25 47 72

47 DEHRADUN DEHRADUN EAST 0 50 58 108

48 DEHRADUN DEHRADUN WEST 0 54 48 102

49 DEHRADUN HALDWANI 1 26 94 121

50 DEHRADUN HARIDWAR 0 47 69 116

51 DEHRADUN TEHRI 0 15 38 53

52 DELHI EAST DELHI 24 126 107 257

53 DELHI GHAZIABAD 0 45 73 118

54 DELHI NEW DELHI 1 59 65 125

55 DELHI NOIDA 0 51 66 117

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56 DELHI NORTH DELHI 11 77 70 158

57 DELHI SOUTH DELHI 10 70 82 162

58 DELHI WEST DELHI 0 115 93 208

59 DURGAPUR BARDHMAN 0 27 40 67

60 DURGAPUR DURGAPUR 0 40 23 63

61 DURGAPUR MALDA 0 25 34 59

62 DURGAPUR MURSHIDABAD 0 59 44 103

63 DURGAPUR NADIA 0 71 31 102

64 DURGAPUR NEW JALPAIGURI 1 56 39 96

65 DURGAPUR PURULIA 3 29 58 90

66 GURUGRAM FARIDABAD 1 43 60 104

67 GURUGRAM GURUGRAM 2 38 63 103

68 GURUGRAM HISAR 0 51 56 107

69 GURUGRAM REWARI 0 33 46 79

70 GURUGRAM ROHTAK 0 39 47 86

71 GURUGRAM SIRSA 0 9 39 48

72 GUWAHATI AGARTALA 0 33 60 93

73 GUWAHATI DIBRUGARH 3 55 35 93

74 GUWAHATI GUWAHATI 4 29 44 77

75 GUWAHATI JORHAT 0 29 29 58

76 GUWAHATI KAMRUP 1 10 42 53

77 GUWAHATI NAGAON 1 21 47 69

78 GUWAHATI SILCHAR 0 37 62 99

79 HYDERABAD BANGALORE EAST 4 18 45 67

80 HYDERABAD BANGALORE WEST 0 23 50 73

81 HYDERABAD HUBLI 0 5 43 48

82 HYDERABAD HYDERABAD 4 38 61 103

83 HYDERABAD SECUNDERABAD 3 17 64 84

84 HYDERABAD VIJAYWADA 0 32 62 94

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85 HYDERABAD VIZAG 0 29 53 82

86 JAIPUR AJMER 3 66 70 139

87 JAIPUR ALWAR 6 28 44 78

88 JAIPUR BHARATPUR 4 30 37 71

89 JAIPUR DAUSA 4 33 54 91

90 JAIPUR KOTA 0 35 48 83

91 JAIPUR SIKAR 6 34 48 88

92 JODHPUR BIKANER 0 15 59 74

93 JODHPUR HANUMANGARH 0 7 70 77

94 JODHPUR JODHPUR 6 32 67 105

95 JODHPUR SRIGANGANAGAR 0 21 57 78

96 JODHPUR UDAIPUR 1 49 63 113

97 KOLKATA HOOGHLY 1 46 45 92

98 KOLKATA KHARAGPUR 0 29 35 64

99 KOLKATA KOLKATA EAST 0 26 40 66

100 KOLKATA KOLKATA NORTH 0 44 69 113

101 KOLKATA KOLKATA SOUTH 0 31 50 81

102 KOLKATA KOLKATA WEST 1 45 70 116

103 KOLKATA NORTH 24 PARGANAS 0 74 47 121

104 KOLKATA PASCHIM MEDINIPUR 0 27 29 56

105 KOLKATA PURBA MEDINIPUR 2 47 47 96

106 KOLKATA SOUTH 24 PARGANAS 0 42 34 76

107 LUCKNOW AYODHYA 8 23 39 70

108 LUCKNOW BASTI 10 20 46 76

109 LUCKNOW GORAKHPUR 3 59 47 109

110 LUCKNOW LUCKNOW EAST 5 48 47 100

111 LUCKNOW LUCKNOW WEST 5 41 74 120

112 LUCKNOW SITAPUR 4 8 44 56

113 LUDHIANA BHATINDA 1 12 59 72

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114 LUDHIANA FAZILKA 2 7 53 62

115 LUDHIANA LUDHIANA EAST 7 41 67 115

116 LUDHIANA LUDHIANA WEST 6 13 54 73

117 LUDHIANA MOGA 1 17 58 76

118 LUDHIANA PATIALA 0 7 78 85

119 LUDHIANA SANGRUR 0 4 50 54

120 LUDHIANA SAS NAGAR 0 15 66 81

121 MEERUT BIJNORE 1 17 45 63

122 MEERUT MEERUT EAST 1 48 69 118

123 MEERUT MEERUT WEST 1 13 60 74

124 MEERUT MORADABAD 2 23 47 72

125 MEERUT MUZAFFARNAGAR 1 26 45 72

126 MEERUT SAHARANPUR 3 25 55 83

127 MUMBAI KOLHAPUR 0 6 45 51

128 MUMBAI MUMBAI CENTRAL 0 6 51 57

129 MUMBAI MUMBAI CITY 0 7 38 45

130 MUMBAI MUMBAI WESTERN 0 15 59 74

131 MUMBAI NAGPUR 0 36 70 106

132 MUMBAI NASHIK 0 19 59 78

133 MUMBAI PUNE 0 23 75 98

134 MUMBAI THANE 0 10 47 57

135 PATNA ARRAH 4 45 41 90

136 PATNA AURANGABAD 15 44 44 103

137 PATNA BHAGALPUR 10 9 30 49

138 PATNA BIHARSHARIF 7 29 28 64

139 PATNA CHAMPARAN 17 10 34 61

140 PATNA DARBHANGA 8 23 48 79

141 PATNA GAYA 18 50 22 90

142 PATNA KATIHAR 6 7 31 44

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143 PATNA MUZAFFARPUR 13 34 30 77

144 PATNA PATNA NORTH 5 69 33 107

145 PATNA PATNA SOUTH 11 24 30 65

146 RAIPUR BHILAI 0 41 65 106

147 RAIPUR BILASPUR 0 36 67 103

148 RAIPUR BOKARO 6 26 48 80

149 RAIPUR RAIPUR 0 47 68 115

150 RAIPUR RANCHI NORTH 5 39 44 88

151 RAIPUR RANCHI SOUTH 0 69 55 124

152 SHIMLA DHARAMSHALA 19 47 63 129

153 SHIMLA HAMIRPUR 10 35 51 96

154 SHIMLA MANDI 0 33 69 102

155 SHIMLA SHIMLA 8 28 21 57

156 SHIMLA SOLAN 7 25 52 84

157 VARANASI KANPUR CITY 0 26 65 91

158 VARANASI MAU 1 28 56 85

159 VARANASI PRAYAGRAJ 1 46 50 97

160 VARANASI RAEBARELI 3 9 52 64

161 VARANASI VARANASI 0 48 49 97

Grand Total 419 5054 8424 13897

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