Ocean Park Launches First Phase of Wi-Fi Service ... - HKBN

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www.oceanpark.com.hk

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Press – For Immediate Release

Ocean Park Launches First Phase of Wi-Fi Service Covering 12 Attractions and

Facilities to Enhance Guest Experience and Conservation Messages

(Hong Kong – 29 October 2015) Ocean Park today announced that the first phase of

the ’Ocean Park Wi-Fi Network and Mobile Application Development Plan’, jointly developed

by the Park and Hong Kong Broadband Network Limited (HKBN), has been completed. The

Wi-Fi service will be available starting from 2 November, and will cover 12 facilities and

attractions at the Park. An encrypted channel has also been created within the Wi-Fi

network to ensure guests can enjoy secure, quality and reliable Wi-Fi service at their

fingertips. The Wi-Fi network will also serve as an important foundation for the Park to

further develop its existing facilities, as well as to enhance guest experience and

conservation education.

Encryption Channel Enhance Network Security

In February this year, Ocean Park announced a partnership with HKBN on the “Ocean Park

Wi-Fi Network and Mobile Application Development Plan”, which involves the creation of

unlimited, free high-speed Wi-Fi service at the Park. The Wi-Fi development project is

proceeding in two phases with a goal to install over 470 Wi-Fi hotspots around the Park. The

first phase of the development covers 12 facilities and attractions, spanning the main

entrance, Grand Aquarium, Ocean Express – Waterfront Station and Summit Station,

Tuxedos Restaurant, as well as a number of attractions within the Park. When the second

phase is completed in the first quarter of 2016, free Wi-Fi service will be extended to all

guest areas, including all attractions, restaurants, retail stores, theatres, queuing areas,

classrooms and both in-park transportation facilities – Ocean Express and Cable Cars, with a

reception signal covering over 915,000 square metres. The network can support over 40,000

mobile devices making high-speed Internet connections, and it comes with an encrypted

channel in order to enhance network security. The encrypted channel, rarely provided by

public Wi-Fi, has been equipped with an accredited and advanced encryption technology,

which protects Wi-Fi network data. To ensure guests can enjoy secure, high-speed and

reliable free Wi-Fi service, Ocean Park and HKBN will monitor the security, service quality

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and network stability, while providing real-time technical support, through the 24-hour

Network Operation Centre.

Starting from 2 November, guests can enjoy free Wi-Fi service at the Park by enabling Wi-Fi

reception on their smartphones or electronic devices at designated areas indicated by a Wi-

Fi hotspot signage, and choosing one of the Park’s official Wi-Fi networks, namely ’OP Free

Wi-Fi‘, ’OP Free Wi-Fi (Encrypted)’ and ’Wi-Fi.HK via Ocean Park’*. Mr. Tom Mehrmann,

Chief Executive of Ocean Park, said, “To ensure network security, efficiency and stability,

regardless of the number of guests simultaneously using the Wi-Fi network, we have

conducted a test run at certain Wi-Fi hotspots at the Park since 12 October. Up until 25

October, our system indicates that over 25,000 guests have been able to enjoy the service.

The network also manages to support high transmission speed and signal stability during

high-traffic demand.”

Support for High Transmission Speed and Signal Stability

Mr. William Yeung, Chief Executive Officer & Co-Owner of HKBN, said, “The entire Wi-Fi

project has made satisfactory progress. Installation of the fibre backbone across the Park has

been completed according to schedule. As part of the quality assurance process prior to the

official launch of Wi-Fi service in Ocean Park, we held a town hall meeting in the Park last

week, mobilizing over 1,000 HKBN Talents in Hong Kong to do a stress test on the Wi-Fi

network. Simulated tasks such as the simultaneous use of mobile apps, streaming of HD

videos and uploading photos to social networks by a large number of mobile devices were

carried out, so as to ensure top performance of the Wi-Fi network in terms of capacity and

connection speed.”

Foundation for Overall Guest Experience Enhancement

The Wi-Fi network will not only enable guests to stay connected with their friends and

families, but also serve as the first step to take the overall theme park experience to a higher

level. Mr. Tom Mehrmann said, “The Wi-Fi network, with its mobility, will serve as an

important building block for us to launch even more comprehensive and diverse

infrastructures. Ocean Park and HKBN are collaborating to develop a new mobile application

with its functions to be launched starting from the first quarter of 2016. Complementing the

full completion and launch of the Park’s Wi-Fi network, the all-new mobile application will

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provide guests with more convenient and richer park experiences, as well as enhance the

Park’s conservation and education efforts.”

When the new mobile application is launched in 2016, guests simply have to enable geo-

location on their mobile devices to enjoy a virtual guided tour, which offers multi-lingual

docent service, as well as information on nearby animal ambassadors in the form of audio,

texts, still images and videos for a more impactful conservation and education experience.

The deployment of park navigation service and crowd analytics allows us to offer attraction

scheduling. It also enhances crowd and human resource management, making it possible for

us to satisfy guest needs and create a more convenient, interactive and richer theme park

experience. Our hope is that when the free Wi-Fi network is launched, more guests can take

full advantage of different app functions to enjoy all our value-added services, resulting in a

higher level of interaction and exchange between the Park and our guests.

Remarks:

* Ocean Park has joined the common Wi-Fi brand, Wi-Fi.HK that is initiated by Office of the

Government Chief Information Officer.

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Editors may download the photos from the below link: https://www.dropbox.com/sh/gm1wgqj5b232ly7/AADvmqL83HSoGcYnctHKF8uIa?dl=0

Photo 1a, 1b: The first phase of the “Ocean Park Wi-Fi Network and Mobile Application Development Plan” will be launched on 2 November.

Photo 2a, 2b, 2c: Starting from 2 November, guests can enjoy free Wi-Fi service at the Park

by enabling Wi-Fi reception on their smartphones or electronic devices at designated areas

that are indicated with a Wi-Fi signage, and choosing one of the Park’s official Wi-Fi

networks.

https://www.dropbox.com/sh/gm1wgqj5b232ly7/AADvmqL83HSoGcYnctHKF8uIa?dl=0

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Photo 3: The Wi-Fi network has adopted world-class technology, facilities and security

systems, as well as an encrypted channel in order to upgrade network security. The

encrypted channel has been equipped with an accredited and advanced encryption

technology which protects Wi-Fi network data, providing guests with quality and reliable Wi-

Fi service.

Photo 4: The network ensures the smooth use of common mobile apps. Uploading photos to

social networks has never been so easy.

- END -

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About Ocean Park

Ocean Park is Hong Kong’s unique home grown theme park with a heritage of delivering

family fun and fond memories. Since its opening in January 1977 as a non-profit

organisation, Ocean Park has developed itself to be a world-class attraction connecting

people with nature, and recognised for its animal husbandry, research and relationship with

the community. Close to 130 million people have visited Hong Kong’s premier park since its

inception, and Ocean Park has remained committed to offering adults and children

experiences that blend entertainment with education and conservation. Part of the

proceeds from Ocean Park admission tickets and some retail items will go to Ocean Park

Conservation Foundation, Hong Kong to support its wildlife conservation projects. Ocean

Park is the 2012 recipient of the highly coveted and prestigious APPLAUSE AWARD,

presented by Liseberg Amusement Park. Recognised by the attractions industry worldwide,

the award is presented at the International Association of Amusement Parks and Attractions

(IAAPA) Attractions Expo every other year in honour of a theme park for its excellence in

management, operations, and creativity. Ocean Park is the first theme park in Asia to win

this international award since its inception in 1980.

Ocean Park – Giving Back to the Community

As Hong Kong People’s Park, Ocean Park has launched different community initiatives to

enable Hong Kong people from all walks of life to enjoy the Park’s offerings. These initiatives

include: 1) concessionary admission for Hong Kong residents on their birthdays, Hong Kong

residents aged 65 years and above, and holders of Registration Card for People with

Disabilities; and 2) sponsored admission to individuals and members of families receiving

assistance from the Comprehensive Social Security Assistance Scheme (CSSA), and Social

Welfare Department member organizations. The Park also gives donation-in-kind to

charitable organizations, offers special rates for school tours, and spearheads many other

community caring projects. During the fiscal year of 2013-2014, Ocean Park maintained a

total of 13 social care programmes, with over 460,000 beneficiaries and an aggregate value

to the community equivalent to HK$130 million.

About Hong Kong Broadband Network Limited

Hong Kong Broadband Network Limited ("HKBN") is the largest provider of residential fibre

broadband (symmetrical 100Mbps & above) services in Hong Kong by number of residential

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subscriptions, with a core purpose to “Make Our Hong Kong a Better Place to Live”. HKBN

offers an array of world-class enterprise solutions, including broadband and data

connectivity, voice communication, managed Wi-Fi solutions, Cloud solutions and IT advisory

services, as well as a diversified portfolio of residential broadband and Wi-Fi access,

communication and entertainment services. HKBN owns an extensive fibre network in Hong

Kong, which covers over 2.1 million residential homes passed, representing approximately

79% of Hong Kong’s total residential units, and more than 2,000 commercial buildings. HKBN

takes great pride in developing its 2,400 plus Talents into a competitive advantage. HKBN is a

subsidiary of HKBN Ltd (SEHK Stock Code: 1310).

Ocean Park Launches First Phase of Wi-Fi Service ... - HKBN

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