NCA Staff - Pennine Acute Hospitals NHS Trust

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NCA Sta�Awards2018


@NCAlliance_NHS #NCAStaffAwards

Celebrating your successesand achievements

© Design Services 2018. G18091703W.



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WelcomeWe would like to welcome you to our inaugural Northern Care Alliance staff awards for our Salford, Oldham, Bury & Rochdale and North Manchester Care Organisations.

This is a highlight in our organisation’s calendar to recognise and celebrate the tremendous efforts, contribution, and achievements of staff at all levels across our hospitals and community services. It’s a great way to say ‘well done’ and ‘thank you’.

Congratulations to everyone who is here tonight as a Care Organisation finalist for our overall awards. All of this evening’s finalists represent the very best of what the Northern Care Alliance NHS Group stands for and the values we hold, putting the patient and our service users in the centre of everything we do.

This year we received over 650 nominations from staff and the public, followed by 4,000 votes to choose the winners, for our teams and individuals across all sites and departments for our award categories. Every single team and individual featured in this brochure has made an extraordinary contribution to provide excellent services, whether clinical or non-clinical, to those who need and use our services. This is your night of celebration.

It is a huge privilege to be the Chairman and Chief Executive of the Northern Care Alliance, working with so many dedicated and professional colleagues. We are immensely proud of you all.

Finally, we would like to thank all of our corporate sponsors as without them, this evening would not be possible.

On behalf of the Board of Directors, good luck to all of this evening’s award nominees.

Enjoy the evening.

Jim Potter Group Chairman

Sir David DaltonGroup Chief Executive Officer

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ENGIE are delighted to be working in partnership with the Northern Care Alliance NHS Group. This has allowed us to share our resources, capabilities and expertise from our existing successful work with Salford Royal NHS Foundation Trust across the new group which includes The Royal Oldham Hospital, Fairfield General Hospital, Rochdale Infirmary and North Manchester General Hospital.Together we will provide security and facility management services at the hospitals in our local communities, keeping quality and safety at the forefront of what we do.Our experience means we understand the priorities and challenges of working in healthcare environments, enabling us to develop our teams and key skills to enable us to deliver our services effectively.ENGIE are proud sponsors of the Northern Care Alliance Staff Awards and congratulate all those who have been nominated for their achievements, hard work and innovation.

Consort Healthcare (Salford) PLC is a special-purpose vehicle that entered into a partnership with the Salford Royal NHS Foundation Trust to finance the design, construction, and operation of health care facilities for the new hospital, under a 35-year agreement, using the UK government private finance initiative program. The new hospital went live in 2008 -09, and Consort Healthcare provide; estate services, security, grounds and gardens maintenance, pest control, Helpdesk and utilities management services to the new hospital.Consort Healthcare are delighted to continue to support the Northern Care Alliance NHS Group Annual Awards, and to be celebrating the achievements of all the NHS staff.

Salary Finance partners with employers to offer a benefit that helps employees improve their lives, by improving their finances. We do this by helping people save each month, offering loans people can actually afford to pay back, and creating simple tools for people to manage their money.

Hill Dickinson Solicitors are delighted to sponsor and attend the Northern Care Alliance NHS Group Staff Awards 2018. We support and assist staff with our practical legal knowledge and expertise as legal advisors to Salford Royal, The Royal Oldham Hospital, Fairfield General Hospital, Rochdale Infirmary and North Manchester General Hospital. Congratulations to all nominees and award winners.

Genesis Automation specialises in innovative, clinically focused traceability and analytical solutions which improve patient safety, while cutting costs and eliminating waste for healthcare providers. Genesis provides a unified modular based software platform which seamlessly integrates data from multiple systems, vendors and locations. By connecting vital healthcare data throughout the workflow process, we give NHS Trusts accurate information in real-time for better decision making, improved procedure cost, variance and income control. We are delighted to be supporting the Northern Care Alliance NHS Group this year in celebrating their staff’s excellence and achievements.

Brookson Direct offer products and services to the NHS to help maximise the cost and operational efficiency of the NHS’ temporary workforce. Our services include: Bank technology, Agency Release Module (VMS), Managed Services and Worker Engagement methods. We now work with over 40 NHS Trusts, processing 10,000 timesheets per month and with more than 100,000 unique logins to our technology portal. We’re delighted to be supporting the Northern Care Alliance NHS Group this year and to be celebrating the fantastic achievements of all those who work tirelessly to support our NHS.

Award Sponsors

Construction Impact Framework (CIF) is an award-winning, socially driven construction framework that works hand in hand with its members to transform lives through the power of social procurement. Our work with Salford Royal NHS Foundation Trust (SRFT) over the past two years has resulted in investment in the SRFT volunteer programme, 20 funded ‘get into the NHS’ employability courses for local young people, a fully funded two year apprenticeship for a local young person and this year along with SRFT we will be sponsoring the Manchester Sleepout to work towards ending homelessness.

NHS Professionals is wholly owned by the Department of Health; and is the leading provider of managed flexible worker services to the NHS, responsible for managed service for temporary staff to NHS Trusts. NHS Professionals works in partnership with NHS trusts supporting their workforce strategy by improving the quality of their temporary workforce. As a managed bank service, NHS Professionals takes over the day-to-day management of the Trust bank to help control demand for additional hours, minimise agency expenditure and improve compliance of temporary staff.

Vinci Construction UK has worked with hospitals within the Northern Care Alliance NHS Group for a number of years. They have successfully completed several major projects including the centralised pathology unit and The Christie Cancer Centre at Oldham, the women and children’s units at The Royal Oldham Hospital and North Manchester General Hospital, and also expanded the A&E department at Oldham.

Carefoot Plc - For 89 years Carefoot have been building healthcare facilities in the North West of England. We are a company that pride ourselves on being large enough to deliver, yet small enough to care.

Thank you to...Mansfield Avenue Band

Ian Lavin, Mark Woodsford and Andrew Dean Close-up magicians

Lennard Trophies Sourcing Staff Award trophies

Vanessa and her team at ‘The Sheridan Suite’

Thank you to our sponsors for making this evening possible:

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Award for Clinical Excellence

Intermediate Care Social Work TeamThis team is made up of social workers and community assessment officers working city-wide to support discharges from the intermediate care units and they support colleagues from Rapid Response. The team work hard to reduce the likelihood of individuals being readmitted to hospital by ensuring the correct care, equipment and support is in place prior to going home; helping patients take control of their own lives.

Rapid Response / HomesafeOver the past year this team has worked with wards to develop the ‘discharge to assess’ model and allow patients to get home as soon as possible. They have embraced quality improvement methodology and have constantly adapted and challenged practice. Nothing has been too much trouble for them and they have embraced working in an integrated way with social work colleagues and the Salford Urgent Care Team, helping to keep patients in their own homes and out of hospital.

Pennine Lung Service Pennine Lung Service Oldham (PLS) provides community based respiratory services, including COPD admission avoidance and early supported discharge, consultant and nurse led outpatient clinics, pulmonary rehabilitation (PR), domiciliary rehabilitation, quality assurance of primary care spirometry and primary care education. The service also works with third sector organisations including the British Lung Foundation (BLF), Oldham Community Leisure Services (OCL) and Age UK. The service aims to deliver a patient-centred approach to care, which supports the concept of self-care and independence for respiratory patients. Education of patients and the development of individualised care plans are an essential part of achieving these aims.

Rachel Newport - Research Midwife, Research and Innovation Rachel is a rare find. Not only enthusiastic and passionate about research, but innovative and collaborative as well. Rachel works tirelessly on studies to help women have better pregnancy outcomes and improve not only their health, but that of their babies as well. She works across Oldham, North Manchester, Bury and Rochdale sites, going to where the patients are located to maximise recruitment into her studies. As a result of this commitment, 2017-18 was the best recruiting year for studies in this specialty area at Pennine Acute and 2018-19 looks like being even better, with this specialty reaching its target less than halfway through the year.

Catherine Hegarty - Practice Educator Midwife, MaternityCatherine Hegarty is a practice educator midwife. She provides a high standard of education, not only for midwives but for the whole multidisciplinary team. Every day, Cath demonstrates and promotes clinical excellence within the maternity unit. Her high standards and extensive knowledge ensure that women and babies are receiving safe, up to date evidence-based care. Not only is Cath an excellent educator, she is an integral member of the senior team. The staff within the unit truly value her role and the staff have no better role model.

Eve Scott – Governance, Fairfield General HospitalA patient advocate, Eve has worked tirelessly with the team to review all the governance arrangements, processes and systems. Eve has developed a variety of training packages for staff at all levels to ensure full awareness of governance, whilst seeking out and reducing any potential for patient harm. Eve regularly meets with distressed families and works through very difficult inquest cases to ensure the optimum outcome for every family.

HMR Integrated Leads - Integrated Neighbourhood Teams, Rochdale InfirmaryAt a time of significant change and transformation the HMR Cluster and borough-wide lead teams have consistently maintained safe standards of service delivery, through driving change and supporting staff to develop innovative practice. They emit a strong team ethos through their close communication with their community teams as well as developing and maintaining close working relationships with partners and third sector agencies. On a daily basis they enable their teams to deliver high standards of care often with competing demands contributing to the positive service achievements seen across the HMR community.

Wolstenholme Unit, Rochdale Infirmary The Wolstenholme Unit team works together to ensure patients receive the best care. They embrace and engage with collaborations such as the deteriorating patient and End PJ Paralysis initiatives to help improve their service, the patient experience and patient safety. They encourage patients to undertake activities and encourage their families to get involved too. The team stimulate and support physical, psychological and social well-being of patients and look for innovative ideas like creating a tropicool juice bar to assist with hydration or introducing decaffeinated drinks during the evening to help reduce night falls. This has all helped to achieve a green NAAS on their first assessment.

Linda Applebee - Lead Specialist Midwife for Mental Health, MaternityLinda is an inspiration to others, always striving to improve the care and outcome for mothers who have a mental health diagnosis, and their families. Linda has excellent partnerships with community and hospital teams, GPs, social care and psychiatrists among others. She was instrumental in the coordination of the new perinatal psychiatry clinic. With Linda’s knowledge, experience and expertise, women and their families receive compassionate, inclusive evidence-based care.

Denise King - Clinical Governance Manager, MaternityDenise has been pivotal in leading the maternity team on a journey from ‘inadequate’ to ‘good’ in the CQC ratings. Much of the transformation has happened thanks to clear and robust processes to deal with reporting and managing incidents, investigations and complaints. Denise makes sure that staff are supported and is committed to help them progress to achieving an ‘outstanding’ rating in the future.

Evangelos Boultoukas - Doctor, ICUEvangelos has worked tirelessly to establish the FICE (Focused Intensive Care Echo) echocardiography training programme on the ICU. He has overcome strategic challenges to set the programme up and a number of trainees and fellow consultants have been FICE-accredited. The programme was recently recognised as excellent by the regional intensive care medicine training committee which enhances North Manchester’s training reputation and will help recruitment of trainees and consultants.

The nominees for Oldham Care Organisation are:

The nominees for Bury and Rochdale Care Organisation are:

The nominees for North Manchester Care Organisation are:

Family Nurse Partnership (FNP)The FNP delivers a preventative programme for vulnerable, first-time young mothers, aged 19 and under. The specially trained nurses offer structured home visiting from early pregnancy until the child is two. They help build positive relationships and support positive lifestyle choices but also provide consistency and a role model for their clients, something many have not experienced before. They help the mothers make choices that will give their child the best possible start in life.

For Salford Care Organisation, this award is the Award for Clinical Excellence (Jill Simpson Award)

The nominees for Salford Care Organisation are:

Sponsored by Brookson Direct

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Quality Improvement and Innovation Award

Emergency Department – Urgent Treatment CentreThe emergency department has worked very closely with the QI department carrying out a large number of tests of change, which have resulted in changes in practice and improved patient experience. GP streaming has been introduced at the front door ensuring patients are being directed to the correct place and only appropriate patients are seen in the department. The introduction of a weekly 15 minute MDT communication cell keeps all staff updated with results from test of change and performance.

Gabriel Ford - Highly Specialist Physiotherapist and Clinical Lead for Go2physioGabriel is an integral member of the MSK outpatients team. She is described as a born leader and is at the forefront of driving the physiotherapy department forward in innovative ways. Most recently she has been dedicated to initiating and implementing the Go2Physio project – an online self-referral service for patients requiring musculoskeletal physiotherapy. She works tirelessly and can be relied on at all times. She is highly professional and is also quite a dab hand when it comes to baking!

Stacey Brown - NIPE Midwife, Postnatal Ward Stacey started working as a Band 6 NIPE midwife in March 2018. Her role involves performing the newborn baby examination prior to discharge and referral on to the wider team. Prior to Stacey taking on this role, baby checks were completed on an adhoc basis by paediatricians and this process had many complications, particularly surrounding flow. Stacey has set up a fully functioning baby clinic, which has received fantastic feedback from service users. Flow through the postnatal ward has improved since Stacey came in to post and discharges are now prompt and timely.

Ward F1 (Gynaecology) Ward F1 recognised that elective patients were having a poor experience while waiting for admission to the ward due to site pressures and availability of beds. Patients should be admitted straight onto the ward into various beds and when they weren’t, chaos and confusion ensued. A small change was tested and introduced, and patients were placed in another area away from the ward. A visual management system was also introduced. The process was refined and has now been embedded. Anaesthetists and theatre staff have commented how much better this works. Patient feedback has also been great.

Sarah Parker & Suzy Hilton - Dietetic Operational and Professional Leads Sarah and Suzy have been instrumental in designing a new inpatient pathway for oral nutritional support that aims to encourage ward nursing staff to offer first line support to poor feeders at the bedside and empower patients who are not eating well to take control of their own nutritional care once they are discharged. This approach has released dietetic resource, which can be focused on the clinically high-risk patients who are very unwell and who may need artificial feeding, allowing interventions to be actioned in a more timely and effective manner.

Care Home Extra Support Service, Rochdale InfirmaryThe Care Home Extra Support service is assisting nursing and residential homes across Heywood, Middleton and Rochdale to assess and treat residents in a ‘virtual bed’ within the home. Referrals to the service have steadily increased and the single point of access allows the nursing or residential home to phone for advice to provide the best possible journey for the patient. The service will also demonstrate a reduction in ambulance call outs and A&E attendances and is contributing to a reduction in hospital admissions.

HMR Integrated Neighbourhood Team, RochdaleWith 70% of sepsis patients falling ill at home the HMR Integrated Neighbourhood team developed a Community Observation Chart using NEWS2 and Sepsis Screening and Action tool to help identify acute illness in the community. They developed the tool in partnership with NWAS and the QI team and also developed a highly engaging and interactive e-learning tool with the digital learning team. Early results show that the document and e-learning tool has resulted in staff successfully identifying acutely unwell patients in the community and getting them into hospital quicker to receive the right treatment earlier.

Sally Hulmes, Lead Nurse for Falls Prevention, Fairfield General HospitalSally has been pivotal to the falls prevention quality improvement programme at Fairfield General and is an inspirational role model across the site with high clinical visibility and credibility. Sally has been focused on improving patient experience and safe care, and has supported several ward teams through bespoke education, working alongside clinical teams to challenge practice, change culture and embed sound fall prevention strategies. Sally encourages teams to identify issues and supports them to take on tests of change. Sally set up and leads a Falls panel to share learning, ideas and improve understanding.

Ward F3 Ward F3 are enthusiastic about innovation and change management. They volunteered to take part in the testing process for manual observation equipment within the clinical area and, following positive leadership and successful team engagement, F3 is now the first ward to be fully manual. They have managed their NAAS accreditation with a positive attitude, going from red to amber to green.

MSK Physiotherapy Team The outpatient physiotherapy department started a self-referral project funded by two North Manchester GP neighbourhoods. Patients refer themselves for physiotherapy and have treatment within the service or are referred to secondary care if required. The project has received positive feedback from patients and GPs which has led to a third GP neighbourhood asking to join. Staff have worked hard to build strong relationships with GPs and community groups.

Karen Hunter - Lipoatrophy Nurse, Infectious DiseasesKaren took over the lipoatrophy service for HIV patients a year ago, undertaking lots of additional training. The service provides patients with the opportunity to live normally and not feel ashamed of their status and this increases compliance with therapy. Karen takes medical photography to show patients the difference treatment makes; counselling them and reviewing them holistically. Karen has transformed the service, as seen in regular positive patient feedback.




Lance Burn District Nursing Team - MalinkoThe Lance Burn district nursing team has driven innovation during the past 12 months implementing Malinko - a fundamental change to the visiting structure of the adult community services. The team have shown commitment and passion to drive forward this dynamic tool ensuring quality of care continues. The Malinko system means the team leader has full visibility of the care that is being delivered to patients across the community, ensuring colleagues with the right skills are visiting patients on the caseload.


Sponsored by Carefoot PLC

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Allied Health Professional/Technical/Scientific/Social Worker of the Year Award

Sarah Hulme - Head of EPR developmentSarah leads her team with enthusiasm and is said to be an excellent role model. Colleagues believe she has been fundamental to the success of the GDE programme for the past two years and has full knowledge of the multiple workstreams that are operational under GDE, as well as coping with ‘business as usual’. Sarah contributed to the success of the dementia pathway and supports clinicians to improve patient care.

Zainab Atcha - Social WorkerZainab is efficient and extremely knowledgeable around discharge planning, services available and methods of referral. She has contributed to the shortened length of stay on Ward L4 and is calm and collected when communicating with families in what can be stressful situations. Zainab is proactive, meticulous and efficient and has provided support to colleagues in their own roles.

Paula Yates - Clinical Specialist Podiatrist , Diabetes Lead Paula has been instrumental in making a simple yet high impact improvement to the ‘Purpose T’ screening tool through the quality improvement process. By changing just one word on the tool, and hence negating the need for additional onerous documentation, patients at risk of hospital acquired diabetic foot disease are now identified quickly and treated appropriately. Before this change, many patients at risk of foot disease were missed and 25% of those identified were not referred to podiatry, meaning a high risk of patient harm, poor outcomes and patient experience.

Gemma Dissington & Sharon Wright - PhysiotherapistsGemma Dissington and Sharon Wright have in the last six months reformed the amputee rehabilitation class, which supports patients to become prosthetic limb users after lower limb amputation. Working against a backdrop of many service demands and challenges, Gemma and Sharon reviewed how the service for amputees was being delivered. With support from their managers, they combined the classes, reorganised the assessment process and shared resources. The changes have resulted in many benefits for patients including improved access and reduced waiting times. Clinical standards have been raised and standardised procedures mean a better quality of service.

Janette Hoy - Lead Cardiac Physiologist, Fairfield General HospitalJanette deserves recognition as she is a visible, enthusiastic manager who has been instrumental in reducing reporting times for key diagnostic tests helping to improve services for patients. Janette has also developed the echo cardiography service by liaising with providers to increase capacity and is now working with the pacing team to develop pathways for remote heart monitoring to reduce non-elective admissions.

Norma Davies - Pharmacy Technician, Fairfield General HospitalNorma is one of the unsung heroes of the pharmacy team. She has a ‘can-do’ attitude and faces all challenges with a responsible and no fuss response. She constantly goes the extra mile to support the team by showing compassion, patience and understanding and has played an integral role in training. Norma continues to deliver an excellent pharmacy service to patients on the stroke wards and is continually looking at ways to improve the service. She never complains, has a flexible attitude and consistently delivers a high level of care.

Rebecca Kipping - Highly Specialist Speech and Language Therapist, Neurological Rehabilitation Team, RochdaleRebecca used her creativity and went above the normal scope of practice to start a project creating the first dysphagia friendly restaurants in Heywood, Middleton and Rochdale. After becoming aware that patients were avoiding social activities that involved eating and drinking, Rebecca contacted local restaurants to train them up in the area of dysphagia. Looking at the issue holistically and treating the person not just the diagnosis, Rebecca has helped to create a more inclusive society for her patients and has contributed to their psycho-social well-being.

Jennifer Heneghan - Physiotherapist (Orthopaedics)Jenny strives to ensure that patients receive the best possible treatment/management. She is proving instrumental in service improvement, leading a project evaluating the clinical effects of a change to service provision. Jenny has also been directly responsible for the tuition and personal development of several team members and students, and is extremely well regarded by all members of the multidisciplinary team.

Paul Main - Senior Occupational Therapist, Infectious DiseasesPaul is passionate about managing the complex needs of HIV patients who may have mental health issues as well as experiencing language barriers and poverty. He is held in high esteem by patients, fellow OTs and multidisciplinary team colleagues. Paul is an asset to North Manchester and actively helps to shape the future of OT by teaching new OTs and students.

Marc Rhys Pearson - Pharmacy TechnicianSince qualifying a year ago Rhys has excelled himself, consistently performing and achieving at a very high level. He demonstrates a responsible attitude to his wards and delivers safe patient care as part of the MDT. Rhys goes the extra mile to achieve positive outcomes for patients by helping them to understand and manage their condition with their medication. Rhys’s determination, application and commitment are exemplary.




Gillian Bradley - Occupational Therapist, Therapy Services (Stroke)Gill is supportive, organised and is a brilliant listener to patients, relatives and staff. Her colleagues say she provides guidance and support and has played a vital role in service development; bringing about the team-wide Face to Face therapy initiative. She is calm and passionate about her job, inspiring those around her.


Sponsored by Construction Impact Framework (CIF)

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Doctor of the Year Award

Mr Asan Rafee - Orthopaedic Surgeon, Trauma and OrthopaedicsMr Rafee was nominated for the outstanding and caring service he continuously provides to patients and staff alike. He is hard working and well respected by colleagues. The welfare of his patients is of paramount importance to him and he goes above and beyond expectations. He is described as a credit to Salford Royal.

Prof Phil Kalra - Renal Consultant and Principal Clinical Research Lead for Research and Innovation across the NCA Professor Kalra is well respected by his colleagues and patients and is a passionate advocate of research and the benefits it can bring to treatment and care. Despite his busy schedule, he always makes himself available to speak to patients and likes to hear how they are progressing in a trial. He is always looking for new ways to support clinical trials and is helping to change how NHS patients are treated by taking part in the 100,000 Genomes project.

Dr Tekur Krishnamurthy Jagadhish - Consultant, Endocrine/Diabetes Dr Jagadish is the lead consultant in the diabetic foot clinic. This clinic sees patients with the most severe ulcerations, who may also be close to or post amputation. He offers a patient centred approach that looks at many factors affecting the patient, including finances. When the weekly clinic at Oldham was booked to capacity each week, Dr Jagadish identified a need and developed a case to increase his clinics to two a week. This ensures that the team are able to offer more capacity for community teams to refer patients in to services.

Dr Nicola Penrose - Consultant in Emergency Medicine, A&E Nicola is an excellent medic who puts patient care at the centre of every decision she makes. She has an excellent manner with patients and colleagues alike. Nicola is the sepsis lead within the emergency department. She has a passion for this role and autonomously engages staff to provide training that embeds the sepsis pathways with her colleagues. Her training always receives strong, positive feedback. Nicola has a passion for raising awareness and treatment of sepsis and because of her passion she has positively affected patients’ lives.

Dr Vinodh Devakumar - Consultant in Rheumatology and General Medicine Dr Devakumar is a very experienced, enthusiastic and hardworking consultant. He is extremely well liked by his patients and peers. He goes above and beyond his duties so much so that as clinical director in medicine he has been known to do a registrar on call duty on AMU when the on-call registrar has phoned in sick. He has even done a full night shift as a medical registrar, which not many experienced consultants would be happy to do.

Dr Maithem Mahdi - Tudor Court, Rochdale Dr Mahdi is making our work safer and easier. He provides a high standard of care and support to patients and their families, is very approachable and responds promptly without any hesitation. He goes above and beyond for the patient, even supporting the team with advice for patients outside of his working hours.

Dr Jason Raw - Consultant Geriatrician, Fairfield General HospitalDr Raw is a dedicated consultant with an engaging and personable style. He has been instrumental in developing the CAFE service which seeks to ensure frail elderly patients are seen by a geriatrician to help reduce their length of stay and further expanded the service to A&E to prevent admission. A great advocate for junior medical staff he actively seeks to promote the best patient care and services.

Dr Sobia Shamas Ud Din - GP, Rochdale InfirmaryDr Shamas Ud Din has a kind, approachable manner and genuine compassion for patients often described as going the extra mile for patients and staff. She regularly looks for training opportunities to enable her to better care for her patients. She is an absolute asset to the urgent care team.

Dr Andy Ustianowski - Consultant, Infectious Diseases, and Principal Clinical Research Lead for North Manchester Care OrganisationDr Ustianowski has shown a commitment to improving healthcare through research for over 10 years, supporting clinical trials and providing research leadership within infectious disease research. He develops recruitment strategies for all trials he is involved in, and actively encourages others to become research champions, whether that is within his Care Organisation, the wider NCA or across Greater Manchester.

Mr Panos Kyzas - Consultant OMFS, Head & Neck SurgeonMr Kyzas is a valued member of the MDT team, respected by colleagues and patients alike. He has an excellent manner with his patients, showing compassion and care towards them and their families. Patients frequently remark on his caring, approachable attitude and his ability to give clear explanations of their treatment. He has given many cancer patients hope with the opportunity of life-saving surgery.

Dr Adam Hancock - Registrar, OrthogeriatricsAdam is passionate about learning and development. He is very supportive of all grades of staff, especially new junior orthopaedic doctors, to whom he gives extra time and education. He is also focused on providing more education and training for nursing staff in order to promote best practice and best patient care. Adam is conscientious, kind and approachable, and a pleasure to work with.




Dr Tim Pattison - Intermediate Care/CommunityDr Pattison constantly goes the extra mile for his patients and fosters a multi-disciplinary approach to their care. Colleagues say he supports and empowers staff of all grades and through his teaching role he develops staff to use their skills to the fullest. His commitment to drive a developing practice has resulted in improved flow and patient care. He’s described as positive, approachable and a pleasure to work alongside.


Sponsored by Consort Healthcare (Salford) PLC

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Nurse or Midwife of the Year Award

Laura Jones - Haematology NurseLaura was nominated by a colleague who saw how compassionate and caring she was when looking after a patient with acute leukaemia. The family of the patient felt reassured knowing Laura was there to look after him and nothing was ever too much trouble. She lifted his spirits when he felt down and decorated his side room for Christmas and also arranged for him to get married on the unit. Laura cared for the patient like he was a member of her own family and not only supported the patient but was there for his relatives, right up until he passed away earlier this year.

Louise Wong - Diabetes Inpatient Lead ANPLouise is a supportive and encouraging colleague who has worked within diabetes for more than 20 years. She has dedicated her time to improving the care of patients with diabetes and often stays late and arrives early to meet the demands of the service. She is gracious and pleasant and always has time for others and always gives newly qualified staff her time to ensure she can pass on the importance of good diabetes management to encourage improved care delivery in the future.

Susan Howard - Discharge Unit Manager , Ward G1 discharge ward Susan works long hours to ensure safe and timely discharges from hospital. This frequently involves complex discharge planning and sometimes difficult and challenging patient and family expectations. She is always courteous and professional, even when under pressure. She is always supportive and protective of her staff, and has developed a very effective working relationship with the MDT on G1. Her colleagues say that she is a pleasure to work with.

Tom Warrington - Charge Nurse, Ward T7 Tom is a good listener and has been a great support to newly qualified nurses who have recently joined the Care Organisation. Tom is a very supportive and encouraging mentor. He makes colleagues feel comfortable and a part of the team. His colleagues are impressed by his good advice and his commitment to nursing. He treats all staff equally and without prejudice, which encourages his colleagues to stay focused on the ward, even when some days at work are very tough.

Shahanaz Begum - Staff Nurse, Paediatrics Shahanaz is an excellent staff nurse who displays a high standard of care, commitment and dedication. She is very thorough and provides good clinical care. Always present at ward rounds, she gives clear, detailed information about her patients. When she is in charge, things run smoothly. She is calm at all times, despite the intensity of the workload on the ward. Shahanaz gets on well with parents and patients and is a well-liked member of staff. She is a breath of fresh air, a pleasure to work with and an asset to the paediatric department.

Kevin Intia - Nurse, Ward 24, Fairfield GeneralKevin is always smiling, polite and helpful. He is a joy to be around, remaining unfailingly positive and cheerful. Kevin is not one to shy away from challenges and the care, respect, empathy and hard work along with his pleasant disposition during difficult and challenging times makes him an excellent role model.

Lillian Fairhurst – Nurse, Outpatient Department, Rochdale InfirmaryLillian has been nursing for around 50 years, spending the last 20 in the outpatient department. During that time she has cared for patients with great respect and dignity. Lillian is a great role model; she always goes the extra mile for patients and is a great advocate when they are not able to speak for themselves.

Gill Fogarty - Lead Nurse Urgent Care Centre, Rochdale InfirmaryGill is a warm, approachable and compassionate manager, who models the Trust’s values. Gill has worked hard to improve staff morale and over the past 12 months has turned around the Urgent Care Centre, creating a well-managed and supportive atmosphere for her staff.

Arden Clarete - Staff Nurse, F5, SurgeryArden is dedicated and committed to his role. His clinical skills are excellent and he is always willing to help his colleagues if they are struggling. Arden is caring and compassionate towards his patients, who feel safe and at ease in his care. He is invaluable to the team development on the ward, supporting colleagues through change and providing exemplary mentorship to students.

Kerry Coward - Ward Sister, Acute Medical Unit (AMU)Kerry has been a source of stability and initiative through a period of pressures and challenges. She offers constructive management to her team and supports colleagues to develop and achieve their goals. The whole unit has a can-do attitude and Kerry’s leadership has been instrumental in the team improving the flow of patients and reducing pressure sores. Kerry’s dedication to improvement is respected by all her colleagues.

Karen Mills - Ward Manager, I6Karen works hard managing a team which has had a high number of vacancies and she has also been a great support to her new band 6 nurses. Under Karen’s management, I6 has made excellent progress and she has led the ward to achieving green NAAS status following two reds and an amber. Karen is fantastic to work with: driven, determined and never gives up.




Gwenyth Nash - Team Leader, Lance Burn Community NursingGwen is described as an exceptional leader, supporting a team who manage a caseload of complex patients, many of whom suffer from mental health, self-neglect, drug and alcohol issues. She creates a happy work environment and leads by example, with compassion, humour and strength. Gwen has high standards and always goes the extra mile to ensure patients receive the best experience; she sets the example and others follow.


Sponsored by ENGIE

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Support Worker of the Year Award

Jacqueline Rodney - Clinical Support Worker, C2Jacqueline is said to be a great member of the C2 team. She always exceeds expectations and is always happy to help people. Colleagues say she cares for the patients like they are members of her own family.

James Power - PorterJames is always happy in his work and is eager to help anyone he can. He was nominated because he always goes out of his way to assist patients, relatives and his fellow colleagues.

Sue Lees - Support Worker, Critical Care Sue has been the housekeeper on critical care for many years. The support she provides to the team and patients is second to none. She is always the first to say yes and quietly works behind the scenes, allowing the qualified staff to deliver high quality care to the patients and families. Sue always has a smile on her face and her colleagues say it is a pleasure to have her working for the unit. Her whole ethos is what you would want in an ever changing and demanding workplace.

Wendy Markham - End of Life Patient and Family Support Worker Wendy provides an excellent support system to patients and families, when dealing with end of life. She is extremely professional, approachable and warm towards patients and their families. She has a real passion for her job and patients.Wendy is there for patients when reaching the end of their life. She brings comfort to patients and their families and often says there is “one chance to get it right.” She often checks up on patients’ families, once a patient has passed away. She builds excellent relationships with families and often goes above and beyond for patients.

Rosie Armstrong - Neonatal Infant Feeding Support Worker, NICU Rosie works on the neonatal unit, supporting mums to breastfeed and in the early initiation of skin to skin/expressing for the sick or pre-term babies. She is supportive and passionate about her role and is loved by all the mums and families spending time on the unit. Feedback from mums has said that without the input from Rosie they would not be successfully breastfeeding at home. Rosie is making a difference to mums and babies. She provides great value to service improvement, makes a difference in the team and certainly goes beyond expectations.

Sam Porter - Domestic Cleaner, AMU, Fairfield General HospitalSam is patient focused, she will assist patients in any way she can and will always have time to have a chat with the patients and sometimes this is just what our most vulnerable patients need. Sam is not afraid to raise concerns or challenge staff and has an insight into the needs of others, providing emotional support and sound advice to others. Sam is an awesome cleaner and very much part of the AMU team.

Mark Mustard - Electrician, Estates, Fairfield General HospitalMark has worked hard to improve maintenance standards during his time with the Trust. He has helped during periods of staff shortages by stepping into supervisor positions and is dedicated to improving the quality of the service through making suggestions and changes. Mark self funded a HNC in Building Services Engineering and is committed to developing his career by undertaking further study.

Lynette Cook - Activities Co-ordinator, Wolstenholme Unit, Rochdale InfirmaryLynette is captivating to watch and engages with patients naturally, making them feel at ease. Lynette consistently enhances the patient experience by encouraging and helping patients to participate in activities on the unit. She includes all patients and makes sure their wishes are met.

Jo-Anne Taylor - Infant Feeding Support Worker, Postnatal WardJo has provided training for ward staff to ensure they are ready for the baby-friendly inspection, and she shares all her tips for getting babies to feed at the breast. She is committed to providing the same level of care and support to every woman and baby on the ward and she shows them love, empathy and understanding. Through Jo’s confidence and belief, women feel empowered.

Michelle Morgan - Healthcare Support Worker, Labour WardMichelle specialises in bereavement care and works tirelessly for bereaved families to offer support when they most need it. She is instrumental in driving forward bereavement services. Michelle also runs the local North Manchester SANDS support group, raising funds to build the baby garden and decorate the bereavement suite. Her support for bereaved families goes the extra mile to provide the best care for our women and families.

Margaret Habberley - Healthcare Assistant, Ward E1, MedicineMargaret’s dedication to her patients gains her the full respect of colleagues. She demonstrates skill and compassion in caring for the most vulnerable patients with dementia, always putting their safety first and ensuring that they are treated in a kind and caring manner. Margaret is a role model to new colleagues who learn from her ability to do the little things that matter, but make a big difference.




Freddy Opopy-Unyokoko - Assistant Practitioner, EAUColleagues say Freddy is a joy to work with. He is always friendly, caring and polite, even when dealing with challenging situations. Patients are always his number one priority. He’s been commended for his ‘charisma and depth of feeling’ and embodies the Trust values of patient and customer focus.


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Administration/Secretarial Worker of the Year Award

The nominees for Salford Care Organisation are:Ian Dumbarton - Community Rehab (falls), Intermediate CareIan is a ‘Jack of all trades’ according to his colleagues. He is a caring staff member and always a good listener and constantly working hard to keep the running of the team in order.

Maureen Ramage - Uniform Co-ordinator, Estates and FacilitiesMaureen keeps around 6,000 staff in uniform throughout the acute and community services. She regularly visits nurse recruit days to take uniform fittings for new starters and always delivers a professional service. She works to drive down costs wherever she can and anyone who has the pleasure to meet her says she is helpful, caring and extremely personable.

Helen Love - PA to Mr D M Richards, Colorectal Department Helen has made new colleagues, particularly new trainees, feel extremely welcome and she goes out of her way to help her team. She makes her colleagues feel supported, which makes a massive and positive difference to their working lives. Helen also works hard to help patients when they have problems under her team’s care following discharge. She ensures that patients have their needs addressed and plans are made by the appropriate clinician to ensure they have a good patient experience.

Jane Lawton - PA to General Managers for General Surgery, Breast, Vascular and Urology Jane works hard and is dedicated to her role. Nothing is too much trouble for her and she is an invaluable support to all of the general surgery, vascular and urology management teams. She never complains and will always go that extra mile to help. She always puts others before herself. Jane is the font of all knowledge, having worked in hospitals within the NCA for a number of years. She is very unassuming, gets her head down and works so hard, not wishing for any thanks or support.

Annette Dyer - PA to Mr Z Hussain, Urology Department Annette goes the extra mile to help and support her colleagues. She has helped a colleague whose dad is going through bladder cancer to understand and manage all the different appointments he needs. She has been understanding and sympathetic towards her colleague when they have been stressed and has kept them up to date with emails and phone calls. Annette always fulfils any requests received and her colleagues think she is fantastic!

Joanne Harmer - Anaesthetics Secretary, Fairfield General HospitalJoanne is polite, kind and caring and shows empathy to staff and patients. She goes above and beyond her job role to ensure anaesthetic and critical care rotas are covered. Joanne also refined our rotas to make it easier for staff which has helped greatly when changes are needed at short notice to help minimise cancellations.

Michelle Gregori - Estates Helpdesk/Admin Support, Fairfield General HospitalMichelle uses her initiative, is hard working, constantly on the go responding to requests and dealing with complaints with compassion and understanding. Working in a male dominated environment she keeps her sense of humour and the rest of the team in check.

Jessica Noblett - Divisional Medical Absence Co-ordinator, Rochdale InfirmaryJessica has made a phenomenal difference to the safety of patients since taking up the medical absence co-ordinator post and has done so with a good nature and a smile. Jessica has a natural affinity with people and has built up relationships which have resulted in cost savings on doctor and locum cover. Jessica was also a driving force behind frequently used doctors transferring on to the Trust bank and NHSP. Nothing is ever too much trouble for her; she is an invaluable asset to the division.

Gail Openshaw - Ward Manager’s PA, Ward F5Gail has risen to the challenge of a new role which enables the ward manager to have more clinical time. She manages the staffing roster and NHS Professionals bookings, alongside a host of other duties. Gail builds fantastic relationships with patients and their relatives, putting them at ease. She has made a huge difference and is invaluable to the whole team.

Jane Howarth - PA for Lead Nurses and ADNS team, MedicineJane’s attention to detail is second-to-none. She manages many diaries, supports multiple meetings and ensures all wards are compliant with the NAAS and other audits. She helps organise recruitment days and supports interviews, offering tea and reassurance to interviewees. Jane also mentors all new admin staff. She is the glue that holds the medicine teams together.

Susan Meagher - ODN MDT Administrator - Support to the Hepatitis TeamSue is unbelievably good at her job, managing the whole cohort of Hepatitis C patients with great attention to detail and dedication. She is keen to learn about the disease and its treatments so that she can help the service run more smoothly; while liaising with patients and booking their treatment at a variety of locations. The team would be lost with her.




Carol Chaloner - Ward Clerk, Acute Neurology UnitCarol’s colleagues say that patients feel safe, loved and well looked after when Carol is involved in their care. She puts in 100% and patients have said that she is kind, warm hearted and has a great, bubbly personality. Her workmates say she is a true ward hero.

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Leading by Example Award

Helen Coe - Clinical Support Worker / Healthcare AssistantHelen works on the neurosurgical wards and her care and compassion for patients with brain injuries and cognitive impairment is said to be ‘amazing and special’. These patients can often be confused, agitated and aggressive but the way Helen communicates with them is outstanding. She is able to calm them down and is able to motivate them to work on some therapeutic activities to self-care such as washing and dressing. Those who work with her say she is an asset to the Trust.

LGBT+ Staff NetworkSince its launch 10 months ago, the Network has gone from strength to strength, creating an inclusive environment for staff and service users. The Network has distributed more than 600 rainbow lanyards to colleagues across the Northern Care Alliance and for the first time, more than 80 staff members took part in this year’s Manchester Pride parade. Each year the Network selects a priority campaign and in its first year has focused on Sexual Orientation Monitoring.

Tactical Alliance Group The Tactical Alliance Group (TAG) is a truly unique team, who work together to bridge acute hospital and community teams. TAG are made up of staff from Pennine Acute, Pennine Care, community teams and commissioning partners. TAG’s sole aim is to work in partnership, to break down barriers between hospital and community teams, improving the experience of patients, whilst making the most efficient use of staff and resources. By simplifying and clarifying referral processes, patient journeys have been significantly shortened, hospital and community staff work more efficiently and this works to give patients the best service and experience.

Kate Jarvis - Night Nurse Practitioner Kate is an extremely hard-working member of the night practitioner team. Although she is relatively new, she has already established herself as being a very competent and dynamic member of the team. It is her positive attitude and the example she sets to staff across the organisation that make her such an exceptional nurse. Kate is well liked and respected by staff for her professionalism and expertise. She is a real team player and always demonstrates a very caring and compassionate attitude. Even at times of extreme pressure, she continues to be a fantastic role model for junior staff.

Rebecca Palmer - Ward Manager, Ward T7Rebecca has embedded a culture of compassion that puts the patient at the forefront of everything staff do on T7. This has influenced and changed the perceptions and behaviours of staff, which has resulted in a reduction of complaints and increased compliments about care within the unit. Rebecca has been crucial and relentless in effectively driving positive communications and improvements for the ward forward. Rebecca understands how to manage and lead with compassion, to deliver a great service that has resulted in improved care for patients and improved staff wellbeing. Her colleagues are very proud to work alongside her.

Jessica Dugdale - Ward Manager, Ward 8, Fairfield General HospitalJessica supports and believes in her team and makes every staff member feel important. She is approachable and gives staff a voice and enables them to implement change in practice. Jessica embeds the support for staff to achieve and leads the ward well, her leadership and support has led to the ward gaining a green NAAS for the second time.

Dave Thompson - Advanced Physiotherapy Practitioner, Bury Integrated Pain Service, Fairfield General HospitalDave is an innovative problem solver, logical thinker who remains calm under pressure, all qualities that have helped to ensure the new pain team are running safely and efficiently. Dave implements critical appraisal, data analysis skills and forward thinking in to the service and his clinical expertise, together with his listening skills, make him an excellent leader and innovator.

Dr Lynn Hampson - HMR Community Services, RochdaleDr Lynn Hampson is always professional, courteous and dignified and has been instrumental in leading the service to tackle difficult issues. Lynn is committed to the neighbourhood teams and is passionate about driving innovation and making every team member feel valued. Her vision for innovation is reflected in the HMR neighbourhood awards independently engineered by Lynn. These awards had an inspiring impact on individuals and teams across the HMR footprint to come forward with their ideas. Lynn emits the Trust’s values - her constant vision to ensure quality is reflected in all areas of her work - she drives and delivers high clinical standards and is always keen to push traditional boundaries.

Jennifer Ackerley - Pre-registration Pharmacy Technician, PharmacyIn September 2017 Jenny joined the team as a dispensing assistant, with no prior pharmacy experience. She enrolled on a pharmacy skills NVQ Level 2 and was soon keen to progress, gaining experience in busy, patient-facing roles and suggesting improvements to help patients get their medication quicker. Jenny’s hard work and progress is inspiring; she has just begun her new role and started a BTEC in Pharmaceutical Sciences.

Lynne Walsh - Ward Manager, J6Lynne is an excellent role model; helpful, upbeat and positive, and with an encyclopaedic knowledge of nursing. Her dedication as a leader is shown in the two green NAAS assessments for J6, and in the way she managed J5, winter pressure ward, last year. Lynne cares deeply about her staff, supporting and reassuring them whether they have professional or personal worries.

Estates Maintenance TeamWhen a major electrical problem hit the site over New Year 2017-18, nine estates team members rose to the challenge giving up family plans to keep temporary electrical supplies running until the faults could be fixed. Electricians, fitters and joiners worked round the clock for five days in an exemplary display of leadership and teamwork, which ensured the hospital stayed open.


Claire Howard - Research OrthoptistClaire was nominated for being an exemplary role model and for going above and beyond to help new starters settle into the department. She is passionate and committed to delivering a well-run and clinically-effective service for stroke patients with visual problems. Claire is determined to raise awareness of post-stroke visual impairment to other multi-disciplinary professionals so they can further their knowledge and improve patient experience. She leads by example and is said to be an inspiration to work alongside.

For Salford Care Organisation, this award is Leading by Example Award (Lin Hurst Award)





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Team of the Year Award

Salford Children’s Community Nursing TeamThe team support families and children/young people in the local area with acute, complex and life limiting conditions. They work tirelessly to ensure the families of sick children within Salford have access to medical care 24/7. The nursing team work with colleagues in the PANDA unit to support early discharge and are an invaluable resource to children and their families. Their role is diverse, dynamic and demanding but the patient is at the centre of everything they do.

Endoscopy Pennine Acute has one of the busiest endoscopy departments in the country, performing over 30,000 procedures a year. Such a large volume of work and working across four sites poses a huge challenge and managing such a complex service is commendable. The team delivers an exceptional service to thousands of patients, receives exceptional feedback and makes it all happen purely with dedication and hard work above and beyond the call of duty. The team is highly regarded by patients and received a 100% positive feedback score from the patient satisfaction survey.

T7 - Occupational Therapy and PhysiotherapyThe T7 teams always go above and beyond and work together to support each other. They are an inspiration for all the AHP teams. The motivation and energy they exhibit day to day rubs off on all and it gives each team or individual something to aspire to.The team support nursing staff on wards, as well as their own OT colleagues with patient care. They ensure mobility charts are visible for ward staff to inform them how a patient mobilises when therapists are not available.

Pennine Fetal Unit The Pennine Fetal Unit is an excellent service, which offers specialised scanning for pregnant women across the NCA. They provide support in instances where the baby is affected by abnormalities or growth problems. The service has grown and developed and the majority of families needing this service are able to remain within the care of the unit rather than having to be referred to a tertiary centre. This highly specialised team provides wraparound care and advice for families who need it most, delivering this with a sensitivity and understanding that makes the NHS proud.

Catering - Fairfield General Hospital and Rochdale Infirmary The catering team are extremely hard working and cheerful with excellent customer service skills. The team pull together in order to deliver an efficient meal service for visitors as well as staff. Their hard work during the NHS 70 celebrations was a credit to them especially working in warm weather!

Tudor Court - RochdaleThe Tudor Court team have been on a transformation journey, reducing length of stay to an average of 14 days, helping to increase the number of bed days available without increasing costs or beds. There’s always a can do approach within the team and their integrated approach and team work has contributed to excellent patient and referrer feedback.

Home in a Day - HMR Community, RochdaleThe Home in a Day team is a truly integrated and multi-disciplinary team that provide a discharge to assess model, supporting patient flow through the acute sites at Bury and Rochdale. They regularly go above and beyond often working extra hours. The team has become a key part of a system wide response to improving patient flow. They work in partnership with ward teams to provide a quick response and to support patients going home without delay; achieving a rate of 70% or above for same day discharges.

TheatresThe theatre team have continued to provide safe, quality care during a period of uncertainty and frequent change with the closure of four theatres. Many staff have gone above and beyond their roles to continue to provide a service to patients. They have come into work on days off to help move equipment, and have supported each other through the changes. Their exemplary attitude and spirit have shone through.

Acute Medical Unit (AMU)There have been considerable improvements on AMU including staff retention, sickness and most importantly patient care. The team works hard often under considerable pressure; compassion and care is never compromised. Management teams have introduced big improvements to the daily running of the unit, and staff are going above and beyond to heighten the patient experience. Patients often give staff thanks and praise when leaving the unit.

Ward I6I6 has transformed itself to meet the demands of patient care, patient flow and staffing levels. The team piloted the QI pressure ulcer collaborative, proving themselves committed to embracing change. The improvements are a team effort; with many staff extending the scope of their practice, and being flexible in both role and working patterns. Improving quality of care and staff engagement has resulted in the ward achieving green NAAS status, from a previous red.




The Meet and Greet TeamThis team of volunteers goes above and beyond to ensure our most vulnerable patients are able to make their outpatient appointments. Service users have said they wouldn’t have been able to make it to their appointment had it not been for the support of the Meet and Greet Team. The team are all extremely passionate about what they do and give up their own time week in and week out to provide this vital and invaluable service.

Movement Disorder TeamThe movement disorder team consists of the dystonia, headache and Parkinson’s Disease service. The dystonia nurse-led service runs 11 clinics a week and also provides a home service and a telephone advice line if necessary. The headache team specialise in botox treatment for chronic migraine and the headache specialist nurse also founded CHAMPS (Chronic Headache and Migraine Patient Support) group. The Parkinson’s service conducts regular clinics at Salford, Withington and in the community. They recently won the Parkinson’s Excellence Award for their work on EPR patient recognition.


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Volunteer of the Year Award

Victoria Bollard - ReceptionVictoria’s pleasant and helpful manner has won her many fans on the main reception desk of Hope Building. Nothing is ever too much trouble for her and she is described as a loyal member of the team. She is dedicated to her role and arrives at 7am ready to help patients and visitors. Colleagues say despite her early start, she’s always professional, warm and welcoming to those she meets.

Brian Lowe – Meet and Greet TeamBrian is described as an amazing asset to the Meet and Greet volunteer team at Salford Royal. He goes above and beyond to help service users and always has a smile on his face; he can often be found laughing and joking with patients, visitors and staff and is well liked and respected by his peers. Brian is a fantastic role model to younger volunteers and supports them in developing their skills and confidence.

Peter Senior – F11 Day Case Unit Peter has volunteered on the F11 day case unit for some years now. He is also a patient who has undergone chemotherapy himself and wanted to give something back to the unit. He is dedicated, hardworking and wonderful with patients and staff. He has recently undergone training to become a cancer buddy and assist cancer nurse specialists to implement the cancer recovery package. Nothing is ever too much trouble for Peter. His enthusiasm and energy are inspiring. He is always willing to help with whatever needs doing. He is a valued member of the team and a good friend to many of the staff on the ward.

Alan Hughes – Theatres Alan always manages to come into work, no matter what seems to be happening in his personal life. He recently had major health related issues and underwent quite intense surgery, yet he was keen to get back to work relatively quickly afterwards. He loves to chat with staff and patients, but always ensures that he doesn’t interfere with the smooth running of the department. Alan appreciates everyone and everything. He never seems to moan, yet due to health issues is frequently heard huffing and puffing whilst going about his work. Alan is an invaluable member of the theatre team.

Kirsten Mitchell - Neonatal Intensive Care Unit Kirsten had a 24 week gestation baby on the NICU at The Royal Oldham in 2014. Tom, her little boy, spent 127 days as a patient before being discharged home on oxygen. The neonatal journey was challenging for Tom and his parents. In 2015, Kirsten established a parent support network called SPOONS (Supporting Parents of Oldham and North Neonatal Services), which became a charity in 2016. Kirsten runs SPOONS unpaid. Once a week, she volunteers on NICU at Oldham to provide invaluable parent-peer support and improve the neonatal journey for all. All this is undertaken in her own time.

Teresa Byrne - Fairfield General HospitalTeresa is friendly, approachable, has the kindest heart and is always smiling. She has made a positive impact on the voluntary team as well as Fairfield Hospital. Her approachable manner helps to put people in a good mood. She takes a great deal of pride in being a volunteer and goes above and beyond in helping patients.

Anne Ashworth – Aroma Cafe, Rochdale InfirmarySince 2015 Anne has volunteered in the Aroma Café at Rochdale Infirmary and is a fantastic addition to the volunteer team. With a fantastic sense of humour Anne is reliable, pleasant and hardworking and always has time to help patients.

Tommy Cahill – Friends and Family TestTommy is 78 and has been a reliable and dedicated volunteer since 2010. Every week, twice a week, he visits every ward and department, collecting all the Friends and Family Test cards from their boxes. Tommy always has a smile, and a moment to chat and laugh with patients, staff and visitors. He is very helpful and a genuinely lovely person.

Sheila Phythian – Reception and Crumpsall Vale Intermediate Care UnitSheila volunteers her time on the main reception and also as a befriender in Crumpsall Vale intermediate care unit. She has a warm personality and clearly enjoys helping people arriving at reception with their queries, and spending time chatting to patients in Crumpsall Vale. Sheila is always smiling, is a wonderful listener and always goes the extra mile to help anyone.

Volunteer Complementary TherapistsOur 25 volunteer complementary therapists are based in the renal dialysis units across five sites (Salford, Wigan, Bolton, Oldham and Rochdale). They help to make dialysis patients’ lives a little more tolerable and deliver a multitude of therapies including massage, aromatherapy massage, reflexology and Reiki. Patients have said it lifts their spirits, eases painful muscle spasms and boosts their health. Therapists also assist patients at end of life and provide much-needed support to families.




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Patients’ Choice Award

Natalie Bancroft - Clinical Support Worker, ANUKind, committed, comforting and dedicated are all words used by those who nominated Natalie.She has provided physical, mental and emotional support to patients who have been anxious while undergoing tests and procedures – she even came in on her day off to be there for nervous patients. Natalie has been a shoulder to cry on, a friend for those who felt lonely and a tower of strength for those facing uncertainty. Relatives have described feeling reassured knowing Natalie was there to care for their loved one and say she is a true credit to the NHS.

Radio CavellRadio Cavell provides hospital radio services on The Royal Oldham Hospital site. The team have been dedicated to lifting the spirits of all, handcrafting playlists chosen by the patients themselves with such care and enthusiasm.


Matthew Bailey - NeurosurgeonMatthew has been described by patients and their relatives as ‘a true legend’. He has been praised for his compassion and his ability to put patients at ease during what can often be traumatic situations. His skill and aftercare is said to be outstanding and the support he shows to patients and their relatives is second to none. Matthew’s kindness knows no bounds and he goes out of his way to visit his patients, even after he has finished work, to see how they are getting on. Those who nominated him say they can never thank him enough for everything he has done.

Joanne Collier - Renal Nurse, Community PD DialysisJoanne has been a guiding light through the darkness in the words of the patient who nominated her. Over the past two years, she has been a pillar of strength and great source of support to them when they’ve needed it the most. In their eyes, Joanne is a real asset to our organisation.

Richard Bartley - Specialist Infusion Nurse, CPIURichard’s patients say he is ‘one in a million’. Richard’s knowledge and professionalism has provided reassurance and comfort to patients who have been diagnosed with multiple sclerosis. He is friendly and instantly puts people at ease, nothing is ever too much trouble. He goes to great lengths to make sure patients feel comfortable and is always there to listen to any concerns they may have. One patient said Richard had been there every step of the way during their treatment and described him as one of the nicest, caring people they know.

Lucy Atkin - Healthcare Assistant, Ward F1, GynaecologyOne patient said: “Lucy was absolutely lovely in my time spent on the ward. She went above and beyond, not just for me, but everyone else. Seeing her big smile for the two mornings I was there was very uplifting at a traumatic time. All wards need a Lucy. She really is a diamond to the NHS.”Another patient said: “Lucy was amazing during my stay at the hospital. She provided me with excellent care and advice during my struggle with the situation I was in. She’s a lovely bright young girl with a very hard working head on her shoulders.”

Lynne Kendrick - Specialist Liver Nurse (attached to Ward G2)One patient said: “In 2013, I was dying from liver failure despite going into detox and rehab and abstaining from alcohol in February 2012. I was in hospital for much of 2013/14 and suffering from Wernicke-Korsakoff syndrome. I was hallucinating and very poorly. “During that time, there were only three people I trusted: my mother, Debbie – a sister on Ward G2 and Lynne, my specialist nurse. She fought to get me well enough to transport me to St James University Hospital in Leeds to have an assessment for a liver transplant. I am so happy to say she succeeded and I had the transplant in April 2014. It went well and I can honestly say I would not be alive today if it wasn’t for her constant support. I am still in touch with her and I know that without her, many people would have given up and passed away. She is a one women force to be reckoned with and works relentlessly to help people and raise awareness of liver disorders and the causes. She does not receive the recognition she deserves.”

John Mushing - Porter, Pharmacy DepartmentJohn looks after ‘Bridging the Gap’ students, an initiative which brings students from New Bridge School to experience work placements within a healthcare environment. He takes them under his wing and shows them portering duties. He has a fantastic rapport with them, bringing humour and fun to the experience.


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Patients’ Choice Award

Ward 8, Fairfield General HospitalThe care they delivered to my uncle in his last days/hours was outstanding. The whole team worked together well. They were caring and compassionate. They also ensured that the family was looked after too.When my uncle passed away I was allowed to give my uncle a shave, wash him and get him into clean pjs. The nurse helped me to do this. I will never forget this. What was an upsetting situation was made into a nice memory by the kindness of the nurses on ward 8.

Louise McMahon - Sister, Emergency DepartmentLouise is singled out for her calm efficiency and the way she makes patients and their families feel reassured in A&E. Her knowledge and experience meant that she was able to help a particular patient who arrived with toothache but was actually much more seriously unwell. The patient had a stent fitted that same evening. Louise’s kindness and perceptiveness left a lasting impression on the patient’s family.

Sue Ricketts - Nurse, Ward 2, Fairfield General HospitalSue goes above and beyond for patients. She is an absolute hero. During my stays on Ward 2, she has made me feel very safe and explained everything step by step and my family also thought she was great.

Stewart Greenhalgh – CAU, Rochdale InfirmaryWard assistant Stewart was very friendly and is great at making you feel at ease when escorting you for a test. He was a pro-active member of the team on the Clinical Assessment Unit and he undertook his duties with a smile on his face. He was so helpful in so many ways.

Monica Leech - IBD Nurse, Fairfield General HospitalMonica has been my port of call during my many months of flaring with my ulcerative colitis. She has been at the end of every call and even came up to the ward to see me when I was admitted at the end of May. This was despite being busy with the clinic! To have that person who understands and can help has been one of the things that has got me through this rotten illness. I wish I could verbalise what a difference she has made to me over the last few months.

Kath Harrison - Colorectal Nurse Specialist, SurgeryKath is a warm and reassuring presence for her patients. She is reliable – if she promises to do something, she keeps her word. Appointments with Kath are always on time and she shows great consideration and respect for patients in all aspects of their treatment. Kath doesn’t just see an illness or a condition; she looks after people holistically, helping them through very difficult times.

Natalie Crompton - Community MidwifeEveryone who knows Natalie speaks of her with high praise. She is conscientious; making sure every task is completed speedily but also efficiently and safely, and with great compassion. She is exceptionally understanding and goes above and beyond expectations to deliver fantastic care to women and their families. Natalie’s dedication to her patients is out of this world.

Joanne Case - Assistant AudiologistJoanne really puts her patients first, showing unstinting care and consideration towards them. She is patient, dedicated and perseveres even when progress with someone’s hearing levels may be slow. Joanne is very kind and has great professionalism with patients, affording them dignity and respect at every step of their journey, no matter how long their treatment may take.



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Other awards presented this evening include:

Salford Care Organisation

Oldham Care Organisation

Bury and Rochdale Care Organisation

North Manchester Care Organisation

Northern Care Alliance NHS Group Awards

• ResearchWorker/TeamoftheYearAward

• ChiefExecutive’sAchievementAward

• Chairman’sUnsungHeroAward

• SavingLivesAward

• ImprovingLivesAward(PamWoodsshield)


• ImprovingLivesAward





• GroupSavingLivesAward

• GroupImprovingLivesAward

Northern Care Alliance NHS Group Awards

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Safe, Clean and Personal Every Time (SCAPE) and Nursing Assessment and Accreditation System (NAAS)Congratulations to the following teams which have achieved the SCAPE award or ‘green’ NAAS status within the last 12 months. The SCAPE award is given to wards/teams which have attained level 2 NAAS (green) for 24 months or a total of three NAAS assessments. This year marks 10 years since the introduction of the scheme and we are really proud of the way our wards and teams across the Northern Care Alliance have embraced this programme to ensure our patients are receiving safe, clean and personal care every time.Well done to all the staff working for the wards and teams below for making such fantastic progress on their SCAPE journey.

Oldham Care Organisation

Bury and Rochdale Care Organisation

North Manchester Care Organisation

l B6l Broughton District Nursesl Community Intermediate Rehab and Supportive Discharge Servicel Lance Burn District Nursesl Adult Community Speech and Language Teaml Cardiovascular Rehabilitation Team

Salford Care Organisation

l A&E l Critical Care Unitl Ward T4

l Wolstenholme Intermediate Care Unit, Rochdale Infirmaryl Ward 2 l Ward 8l Ward 9l Ward 10 (Critical Care)l A&El Ward 11A

l Ward J6l Ward I6l Ward F6l Ward C6l Coronary Care Unit (CCU)l Ward J3 / 4

l Critical Carel Ward F3l Ward D5l Surgical Triage Unit (STU)l Ward C4

l Ward T5 l Ward F9 l Ward G1

NCA Staff - Pennine Acute Hospitals NHS Trust

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