MY HOMEWORK

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Malayan Banking Berhad (trading as Maybank , MYX : 1155 ) is the largest bank and financial group in Malaysia, [2] with significant banking operations in Singapore, Indonesia and the Philippines. The bank also has large interests in Islamic banking through Maybank Islamic Berhad and insurance via its Etiqa subsidiary. Maybank is the largest bank in Malaysia with 401 domestic branches. Maybank is the largest listed company on the Malaysian Stock Exchange, Bursa Malaysia , with a market capitalisation of RM89.6 billion (USD27.9 billion) as of 30 June 2014. In 2008, Maybank completed the acquisition of 15% stake in An Binh Bank (Vietnam), 20% stake of MCB Bank Limited and 97.5% stake in Bank Internasional Indonesia (BII). In 2014, Maybank is ranked at 326th [3] in the Forbes Global 2000 Leading Companies. Contents [ hide ] 1 History 2 Operations 3 Maybankard 3.1 Maybankard ATM and debit card 3.2 Maybankard credit card 4 Principal subsidiaries and associate companies 5 Principal Competitors 6 Subsidiaries and related firms 6.1 Commercial Banking 6.2 Insurance 6.3 Finance 6.4 Investment Banking 7 References 8 External links History [ edit ] Menara Maybank , Maybank's main headquarters. The Maybank Corporate Centre in Bonifacio Global

Transcript of MY HOMEWORK

Malayan Banking Berhad (trading as Maybank, MYX: 1155) is the largest bank and financial group in Malaysia,[2] with significant banking operations in Singapore, Indonesia and the Philippines. The bank also has large interests in Islamic banking through Maybank Islamic Berhad and insurance via its Etiqa subsidiary. Maybank is the largest bank in Malaysia with 401 domestic branches. Maybank is the largest listed company on the Malaysian Stock Exchange, Bursa Malaysia, with a market capitalisation of RM89.6 billion (USD27.9 billion) as of 30 June 2014.

In 2008, Maybank completed the acquisition of 15% stake in An Binh Bank (Vietnam), 20% stake of MCB Bank Limited and 97.5% stake in Bank Internasional Indonesia (BII).

In 2014, Maybank is ranked at 326th[3] in the Forbes Global 2000 Leading Companies.

Contents [hide]

1 History2 Operations

3 Maybankard3.1 Maybankard ATM and debit card3.2 Maybankard credit card

4 Principal subsidiaries and associate companies5 Principal Competitors

6 Subsidiaries and related firms6.1 Commercial Banking6.2 Insurance6.3 Finance6.4 Investment Banking

7 References8 External links

History[edit]

Menara Maybank, Maybank's mainheadquarters.

The Maybank CorporateCentre in Bonifacio Global

City, Taguig City, Metro Manila, Philippines.

Maybank was founded by Malaysian business tycoon Khoo Teck Puat, whodied in 2004. The company was led by President and CEO Amirsham Abdul Aziz from 2002 until March 2008 after which he was appointed Minister in the Prime Minister's Department in-charge of the Economic Planning Unit, a post he held until April 2009. Dato' Sri Abdul Wahid Omar was President & CEO of Maybank Group from May 2008 to June 2013. On 2 August 2013, Datuk Abdul Farid Alias, Maybank's Deputy President and Head of Global Banking, was appointed as President & CEO of Maybank Group.

Timeline1960 – The bank was formed and founded by Malaysian business tycoon Khoo Teck Puat with a few partners in Kuala Lumpur. The bank grew rapidly to more than 150 branches within 3 years. In 1963, the bank purchased Goodwood Park Hotel, Singapore for $4.8 million.1964 – The company established Mayban Trustees Bhd (MTB)1965 – Khoo Teck Puat was ousted from Maybank by the Government of Malaysia under the then Deputy Prime Minister Tun Abdul Razak's administration on the pretext of pumping the bank's moneyinto his own private firm in Singapore.1973 – Forming its own investment banking subsidiary, Aseambankers Malaysia Berhad (Asian & Euro-American Merchant Banking (Malaysia) Berhad)1975 – Aseambankers establishment of a joint venture, Kota Discount Berhad, in partnership with a group of Kuala Lumpur-based investors1986 – Acquired a majority stake in Kota's which renamed to Mayban Discount Berhad in 19891987 – Mayban Securities Sdn Bhd set up to provide stockbroking and other investment services1990 – The new Malaysian Offshore Banking Act passed and the bankset up new operations in the Federal Territory ofLabuan1990 – Mayban Unit Trust Berhad has been added, a subsidiary focused on the management of unit trust funds1992 – Maybank launched Maybank General Assurance Bhd1993 – Acquisition of Safety Life & General insurance Sdn Bhd

then relaunched as Mayban Life Assurance1994 – Set up a subsidiary in Papua New Guinea, which opened 2 branch offices in Port Moresby and Lae1995 – Entered a joint-venture with PT Bank Nusa Nasional (Indonesia), bringing the Maybank name to the Indonesian market1997 – Joined forces with Philippine National Bank, acquiring 60 percent stake of the former Republic Savings Bank1997 – Renamed its new subsidiary Maybank Philippines Inc. (MPI) which later gained full control of the enterprise1997 – Acquired through Philmay Holding Inc. and establishment ofthe real estate and property development vehicle Philmay PropertyInc.2000 – Maybank Philippines Inc. (MPI) network boasted nearly 60 branches across the Philippines2000 – Merger completed with the Pacific Bank and the PhileoAllied Bank after Malaysian Government directive.2000 – The corporate cracked the world top 120 banks for the first time2001 – Opened a branch office in Shanghai after gaining a licencein China2001 – Applied for a license to begin operations in Bahrain2002 – Launched of Mayban Takaful Bhd begin promoting Takaful insurance products.2004 – Failed in a bid to take over Bank Permata of Indonesia2005 – Finally received approval to launch a takeover bid, through its Aseambankers subsidiary, of BinaFikir Sdn Bhd. However, this deal had fallen through by the end of 2005.2005 – Acquired, via the Insurance Company Mayban Fortis, MNI Insurance and Takaful Nasional2006 – Maybank acquired American Express' card business in Malaysia[4]

2007 (Nov) – MNI Insurance and Takaful Nasional were rebranded asEtiqa Insurance & Etiqa Takaful respectively. Subsequently, Mayban Takaful transferred all its business, assets and liabilities to Etiqa Takaful.2008 (May) – Dato' Sri Abdul Wahid Omar, is officially appointed as President & CEO of Maybank Group.

2008 – Completed the acquisition 15% in An Binh Bank (Vietnam), 20% of Muslim Commercial Bank, Pakistan and 97.5% of Bank Internasional Indonesia (BII).2009 (January) – Renamed its subsidiary Aseambankers to Maybank Investment Bank.2009 – Raised RM6 billion in equity capital through a 9-for-20 rights issue at RM2.74.2010 – Introduced a Dividend Reinvestment Plan, the first Malaysian company to do so.2011 – Acquired 44.6% of Kim Eng Holdings Limited.

Operations[edit]Maybank operates consumer banking, business and corporate banking aswell as private banking services, through a network of 401 branch offices and more than 2,900automated teller machines in Malaysia. The company operates 22 branches in Singapore providing a full rangeof banking and financial products and services. Maybank, through Maybank Philippines Incorporated, has 79 branches in the Philippinesand also has a banking presence in most of the other Southeast Asianmarkets, including Brunei, Papua New Guinea, Indonesia, Cambodia, Vietnam and Laos. The bank also operates branches in New York, London, Hong Kong and Bahrain.

Beside its commercial banking network, Maybank operates a number of specialized subsidiaries in the insurance, investment banking and assets management, and finance sectors. The group's subsidiaries include Etiqa Insurance and Etiqa Takaful which provides conventional and Shariah-compliant insurance products respectively, and Maybank Investment Bank which is the Group's investment banking division following the acquisition of Mayban Discount and Mayban Securities. Maybank was the first Malaysian bank granted the right to establish a branch office in China.

Maybankard[edit]Maybankard ATM and debit card[edit]Maybank issued the ATM and debit card for accessing the balance of the savings account.

Maybank issued the first ATM and debit card with the name "Maybank Kawanku" on 1985, with the function as an ATM card.

Later on the Maybank 30th years celebration event in 31 May 1990, Maybank Kawanku card was upgraded from ATM card application to the debit card application (cashing card and discount card).

On September 1995, the name of the ATM and debit card of Maybank waschanged from "Maybank Kawanku" to "Maybankard Bankcard" with the Maestro and Cirrus logo, a division of MasterCard.

Maybankard launched the MasterCard debit card, same as the Maybankard Bankcard.

Maybankard credit card[edit]Maybankard credit card was launched on October 1997 with blue and gold color. The first product is Maybankard MasterCard and Maybankard VISA on April 1998.

Maybankard got the Rookie Award from VISA Int'l in 2000 with the category "The fastest growing card on Asia during the 1998-1999 period", and Quantum Leap from 2001 to 2002 also from VISA Int'l andthe 5th best credit card on the world.

Principal subsidiaries and associate companies[edit]

Maybank (MYX: 1155), sebuah nama dagangan untuk Malayan Banking Berhad merupakan rangkaian bank dan kumpulankewangan yang terbesar di Malaysia, dengan operasi-operasi perbankan penting di Singapura, Indonesia dan Filipina. Bank ini juga telah mempunyai kepentingan besar dalam perbankan Islam melalui Maybank Islamic Bank dan

insurans melalui anak syarikatnyaEtiqa. Maybank merupakan bank yang terbesar di Malaysia dengan memiliki lebih daripada 374 cawangan tempatan dan 90 cawangan luar negara dan pejabat. Maybank tersenaraidalam Bursa Saham Malaysia kedua terbesar, Bursa Malaysia, dengan modal pasaran lebih RM30 bilion sebagai pada pertengahan April 2009.

Pada 2008, Maybank selesai pengambilalihan 15% dalam An Binh Bank (Vietnam) dan 20% MCB Bank Ltd (Pakistan). Seperkara lagi, Maybank memenangi Jenama Malaysia yang Paling Berharga untuk tahun kedua (yang bernilai RM9.3 bilion)[4], dan Deal of the Year - Insolvency & Restructuring Deal of the Year di 2008 ALB SE Asia Law Awards.

Isi kandungan [sorokkan]

1 Korporat1.1 Struktur pemilikan2 Kewangan2.1 Kewangan Kumpulan Maybank (FY berakhir 30 Jun 2008)2.2 Kewangan Maybank (FY berakhir 30 Jun 2008)

3 Kronologi sejarah Maybank 4 Rujukan 5 Pautan luar

Korporat[sunting | sunting sumber]

Menara Maybank, ibu pejabatutama Maybank.

Maybank beroperasiperbankan pengguna,perniagaan dan perbankankorporat, serta perkhidmatan perbankan swasta, menerusi satu rangkaian lebih daripada 374 pejabat cawangan dan lebih daripada 2,700 mesin ATM di Malaysia. Syarikat itu beroperasi 22 buah cawangan seluruh Singapura menyediakan satu barisan lengkap perbankan dan produk dan perkhidmatan kewangan. Maybank, menerusi Maybank Filipina Incorporated, mempunyai 45 buah cawangan diFilipinadan juga mempunyai kehadiran perbankan dalam kebanyakan pasaran AsiaTenggarayang lain, termasuk Brunei, Papua New Guinea, Indonesia, Kemboja dan Vietnam. Bank ini juga mengendali cawangan di New York,

London, Hong Kong dan Bahrain.

Di samping rangkaian perbankan komersial, Maybank juga beroperasi sebilangan operasi khusus di dalam insurans, perbankan pelaburan danpengurusan aset serta sektor kewangan. Subsidari-subsidari kumpulan ini termasuklah Etiqa Insurans & Takaful yang menyediakan kedua-dua produk-produk berasaskan konvensional dan Shariah , dan Maybank Investment Bank adalah bahagian pelaburan kumpulan berikutan daripada pengambilalihan Mayban Discount dan Mayban Securities. Maybank adalah bank Malaysia yang pertama diberi hak untuk menubuhkan pejabat cawangannya di China.

Maybank telah ditubuhkan oleh raja pedagang Malaysia Khoo Teck Puat,yang mati pada tahun 2004. Kumpulan syarikat ini diketuai oleh presiden dan CEO Amirsham Abdul Aziz dalam dua dekad sehingga Mac 2008 selepas beliau dilantik menjadi Menteri di Jabatan Perdana Menteri di dalam Unit Perancang Ekonomi, satu jawatan yang dipegang sehingga April 2009. Dato' Sri Abdul Wahid Omar secara rasminya dilantik menjadi Presiden & CEO Kumpulan Maybank pada bulan Mei 2008.

Sehingga bulan Disember 31, 2008, Maybank adalah bank terbesar di Malaysia , asetnya bernilai RM301 billion (USD$87 billion), meletakkannya di antara 120 bank paling atas di dunia . Malayan Banking juga merupakan syarikat yang berdaftar di bawah Bursa Malaysia.

Struktur pemilikan[sunting | sunting sumber]Saham-saham Maybank kebanyakannya dipegang oleh pemegang-pemegang saham berinstitusi yang mendominasi struktur pemilikan Maybank. Sehingga 30 Jun 1990, 11.20% daripada saham-saham Maybank dipegang oleh pemegang-pemegang saham asing. Sehingga Mac 2010, 46.57% saham dipegang oleh Amanah Raya Trustees Berhad (B/O :Skim Amanah Saham Bumiputera), Kumpulan Wang Simpanan Pekerja memegang 11.05% dan Permodalan Nasional Berhad memegang 5.47% saham Maybank. [5]

Kewangan[sunting | sunting sumber]

Menara Maybank, Ibu pejabatMaybank di Singapura.

Kewangan Kumpulan Maybank (FY berakhir 30 Jun 2008)[sunting| sunting sumber]Jumlah Aset = RM269.1 billion (USD80.8 billion)Jumlah Keuntungan = RM2.93 billion (USD0.88 billion)

Kewangan Maybank (FY berakhir 30 Jun 2008)[sunting | sunting sumber]Jumlah Aset = RM219.2 billion (USD65.8 billion)Jumlah Keuntungan = RM2.3 billion (USD0.69 billion)

Kronologi sejarah Maybank[sunting | sunting sumber] 1960 - Bank ini telah dibentuk dan ditubuhkan olah raja pedagang Malaysia Khoo Teck Puat bersama-sama dengan beberapa rakan kongsi di Kuala Lumpur. Bank ini telah membesar dengan pantas hingga mencapai 150 cawangan di dalam masa 3 tahun. Pada tahun 1963, bank ini telah membeli Hotel Goodwood Park , Singapura sebanyak $4.8 juta. 1964 - Syarikat telah menubuhkan Mayban Trustees Bhd (MTB) 1965 - Khoo Teck Puat telah dikeluarkan daripada Maybank oleh kerajaan Malaysia di bawah pentadbiran Timbalan Perdana Menteri Tun Abdul Razak di bawah alasan ia mengepam wang bank ke dalam syarikat persendirian beliau di Singapura. 1973 - Membentuk subsidiari perbankan pelaburannya sendiri , Aseambankers Malaysia Berhad (Asian & Euro-American Merchant Banking (Malaysia) Berhad) 1975 - Aseambankers menubuhkan satu usaha sama, Kota Discount Berhad, di dalam satu perkongsian dengan satu kumpulan pelaburan yang berpengkalan di Kuala Lumpur 1986 - Mengambil alih satu saham majoriti di dalam Kota yang kemudiannya dinamakan sebagai Mayban Discount Berhad pada tahun 1989 1987 - Mayban Securities Sdn Bhd telah menubuhkan perkhidmatanbroker saham dan lain-lain pelaburan 1990 - Akta Perbankan Pesisiran Malaysia telah diluluskan membolehkan bank menubuhkan operasi-operasi baru di Wilayah Persekutuan Labuan 1990 - Mayban Unit Trust Berhad telah ditambah, satu subsidiari yang memfokuskan kepada pengurusan unit tabung dana 1992 - Maybank telah melancarkan Maybank General Assurance Bhd

1993 - Pemilikan Safety Life & General insurance Sdn Bhd dan kemudiannya dilancarkan sebagai Mayban Life Assurance 1994 - Membentuk satu subsidiari di Papua New Guinea, yang telah membuka 2 pejabat cawangan Port Moresby dan Lae 1996 - Memasuki satu jalinan usaha sama dengan PT Bank Nusa Internasional (Indonesia), membawa masuk nama Maybank ke dalam pasaran Indonesia 1997 - bergabung tenaga dengan Philippine National Bank, yang memiliki 60 peratus saham bekas Republic Savings Bank 1997 - dinamakan semula sebagai subsidiari Maybank PhilippinesInc. (MPI) yang kemudiannya mendapat kawalan penuh syarikat berkenaan 1997 - Pemilikan menerusi Philmay Holding Inc. dan penubuhan dan pembangunan hartanah vehicle Philmay Property Inc. 2000 - Rangkaian Maybank Philippines Inc. (MPI) berjumlah 60 cawangan di seluruh Filipina 2000 - Penyatuan dengan Pacific Bank dan PhileoAllied Bank sepenuhnya selepas arahan kerajaan Malaysia. 2000 - syarikat telah melepasi 120 bank teratas buat pertama kali 2001 - membuka cawangan di Shanghai selepas mendapat satu lesen di China 2001 - Memohon satu lesen untuk memulakan operasi di Bahrain 2002 - Melancarkan Mayban Takaful Bhd den mula mempromosikan produk-produk insurans Takaful 2004 - Gagal di dalam percubaan untuk mengambil alih bid Bank Permata of Indonesia 2005 - Akhirnya berjaya untuk melancarkan satu bidaan pengambilalihan, menerusi subsidiari Aseambankers , ke atas BinaFikir Sdn Bhd. Walau bagaimanapun, urusan ini gagal pada akhir 2005. 2005 - Mengambil alih, menerusi Insurance Company Mayban Fortis, MNI Insurance dan Takaful Nasional 2006 - Maybank mengambil alih perniagaan kad American Express di Malaysia 2007 (Nov) - MNI Insurance dan Takaful Nasional telah dijenamakan semula sebagai Etiqa Insurance & Etiqa Takaful masing-masiing. Seterusnya, Mayban Takaful telah memindahkan semua perniagaannya, aset dan liabiliti kepada Etiqa Takaful.

2008 (May) - Dato' Sri Abdul Wahid Omar, secara rasminya dilantik sebagai Presiden & CEO Kumpulan Maybank. 2008 - Menyempurnakan pemilikan 15% di dalam An Binh Bank (Vietnam), 20% daripada MCB Bank Ltd (Pakistan) dan 97.5% of BankInternasional Indonesia (BII). 2009 (January) - dinamakan semula subsidiari Aseambankers kepada Maybank Investment Bank. 2009 - Menaikkan RM6 billion di dalam ekuiti kapital menerusi satu isu hak 9-untuk-20 pada RM2.74.

Rujukan[sunting | sunting sumber]1 Panjat↑ http://findarticles.com/p/news-articles/xinhua-news-agency-ceis/mi_8007/is_20100820/maybank-group-fy2010-net-profit/ai_n54893386/2 Panjat↑ http://www.maybank.com/3 Panjat↑ http://www.maybank.com/4 Panjat↑ http://biz.thestar.com.my/news/story.asp?file=/2008/11/26/business/2644939&sec=business5 Panjat↑ "Ownership Structure", Maybank.com, 20 Julai 2010.

Pautan luar[sunting | sunting sumber] Maybank2U Maybank2U Maybank2e Maybank Singapore Etiqa Maybank Website Review

Our History

The Beginnings of Bank Simpanan Nasional

The advent of Savings bank service in Malaysia dated back to the late 19th century. Thefirst banks, namely the Perak and the Selangor Savings Bank were started in 1888 and 1893respectively and were administered by the respective State Treasuries until they weretaken over by the Postal Department. In 1907 the Perak and Selangor Savings Banks weredissolved and brought under the Federated Malay States Post Office Savings Banks whichalso provided services in the states of Negeri Sembilan and Pahang. It had then 3,320depositors with just over RM340,000 standing to their credit.

Separate Savings Bank services under the Straits Settlement Post Office Savings Bank werein existence in Penang, Malacca and Singapore as early as 1902 while the Unfederated MalayStates had their own Post Office Savings Banks in the years prior to the Second World War.

Since 1949 savings with the Post Office Savings Bank have grown steadily. In 1949 it had229,652 depositors with a credit balance of RM47.2 million. At the time of the launchingof Bank Simpanan Nasional, Malaysia on 1st December 1974, it had more than 2.5 milliondepositors. The accumulated assets of the bank were over RM537 million, out of which overRM526 million were in government securities. The amount standing to the credit ofdepositors was over RM511 million. At the end of 1981, the Bank had more than 4.3 milliondepositors with accumulated assets of more than RM1.2 billion.

With the establishment of Bank Simpanan Nasional, a new chapter is opened in the historyof public saving institutions in the country. Bank Simpanan Nasional Act, 1974 providesfor the transfer of the powers of management from the Postal Services Department to theBoard of Directors which will assume functions and undertake responsibilities inaccordance with the objectives of the Act.

The Progress

In its first year of operations since taking over the functions of the former Post OfficeSavings Bank on December 1, 1974, Bank Simpanan Nasional directed its effort atrestructuring and streamlining its organisation and simplifying procedures in order toprovide improved facilities and services to its depositors. Towards this objective, theBank has planned to decentralise the administration and control of its activities bysetting up its own branch offices in major towns throughout the country. In areas wherebranch offices are not warranted, post offices and postal vans with savings bankfacilities continued to be used to mobilise savings.

Meanwhile, intensive publicity campaigns to promote the savings habit and to encouragethrift and savings among the general public were conducted on a national scale. Regionalpromotional officers visited schools and business centre to publicise the services offeredby the Bank and to encourage the people to save with it. In 1975, the Bank continued toserve its depositors through 526 post offices, including 135 postal mobile units, actingas agents for the Bank. Net deposits with the Bank in 1975 rose by 6.2 per cent or $32.5million.

During 1976, Bank Simpanan Nasional added three new mobile units to bring the number inthe mobile fleet to five. These units, together with 538 post offices with savings bankfacilities, including 147 postal mobile units, enabled the Bank to provide an increasinglywider network to serve depositors, particularly in the smaller towns and rural areas.

Excerpt From The Launching Address

"Bank Simpanan Nasional represents a new way in our efforts to instill thrift so that thepeople will be encouraged to save their money. It will maintain the high standards of thePost Office Savings Bank and at the same time bring several changes in keeping withpresent time.

I hope that with the launching of Bank Simpanan Nasional today, it will develop as a majorsaving institution and will expand the savings campaign of the government an anti-inflationary move and quicken the pace of national development.

Therefore Bank Simpanan Nasional has an important role in the lives of the people andNational Development."

2005, YAB Tun Haji Abdul Razak Bin Hussein, the Second Prime Minister of Malaysia

Dewan Tunku Abdul Rahman Kuala Lumpur 5 December, 197

VisionTo be the national and preferredprovider of comprehensivefinancial services for theMalaysian people.MissionTo improve the economic well beingand quality of life of theMalaysian by actively promotingsavings, investment and the

practice of sound financial management and by providing ready facilities for this purpose. Corporate Objectives» To promote and mobilise savings, particularly from small savers.» To inculcate the habit of thrift and savings.» To provide the means for savings by the general public» To utilise the funds of the Bank for investment including financing of economic

development of the nation.

Our AchievementThe implementation of ISO9001:2008 certification in BSNset off on 29 September 2010after obtaining approval fromthe Management. The scope ofcertification encompassed thePremium Savings Certificatescheme’s (SSP) managementprocess and for work processesin the General AdministrationDivision.

Through the commitment andteamwork from all the partiesinvolved, BSN was finallyaccredited the ISO 9001:2008certification from theinternational certification bodies of SIRIM QAS International Sdn. Bhd. and IQ Net on 26September 2011 for the work process in the General Administration Division and the SSPmanagement processes on 11 November 2011 respectively.

With international recognition, BSN will be more focused to provide premium qualityservices to its customers.

Award

» The The Brand Laureate –SMEs Best Brands Award ’12 for the category “The Most Preferred Brand inPayment Solutions – Debit Card” for BSN’s Martix Debit Card. » Contact Centre Industry Award 2013 - Best In-house Outbound Contact Centre in for BSN’s CustomerService Call Centre. » The Best GreenTech Practice Award for Ejen Bank Berdaftar BSN. » Listed in Malaysia Book of Records – Largest Network of Banking Agents.

Core Values

Focus on Customer

We will do our best to provide quality customer service, satisfy customer needs and securecustomer satisfaction. We must always remember that success depends on winning andmaintaining customer support and patronage.

Ethical Business PracticesAs a financial institution having custody over people's savings and responsibility overtheir financial matters, we must always safeguard the peoples' trust and confidence in us.We are committed to carry out our business with total accountability, honest and fairness.

Respect for People

We are a people oriented organisation with respect for human values and dignity. We willalways practice good human relations in dealing with our customers, employees and societyat large.

Commitment to Education and Training

Our united and dedicated workforce is our most important asset. We are committed toeducate, train, motivate and reward employees so that they can develop to their fullestpotential. Success depends on the full contribution of all employees working together as ateam.

Concerned and Responsible Employer

As an employer we are concerned about the safety and welfare of all employees. We willprovide good and safe conditions of work, good and competitive conditions of employmentand challenging opportunities for career development.

Aim for Excellence

We believe that all tasks can be performed in a superior fashion. We expect high standardsof performance and quality, and reward positive action and results.

Success through Creativity and Enterprise

We will cultivate the spirit of creativity, innovation and enterprise among our people toproduce leaders. We want to lead not follow.

Gain Competitive Edge through High Technology

We will employ the best suited and modern, high technology to gain competitive advantageand achieve a high level of service, efficiency and productivity.

Fulfill Social Responsibility

We will be a good corporate citizen and a socially responsible organisation. We will carefor and share success with the community in which we live and work.

Client Charter

» Customers are our main priority.» The services that we provide would satisfy our customers as well as maintain their confidence in the organisation.» The delivery of Products / Services which are consistent and of high quality.» The information that we deliver are clear and sufficient.» A safe and comfortable banking environment.