Milvik Life & Health Insurance Product Information - bKash

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Last updated on 29.06.2020

Milvik Life & Health Insurance Product Information

Contents 1. Introduction ............................................................................................................................................................... 3

2. Milvik Life .................................................................................................................................................................... 3

2.1. Insurance Partner ............................................................................................................................................ 3

2.2. Insurance Benefits ........................................................................................................................................... 3

2.3. Pricing ................................................................................................................................................................. 3

2.3.1. Upfront payment .................................................................................................................................... 3

2.3.2. Subscription based (Recurring payment) .......................................................................................... 4

2.4. Eligibility Criteria ............................................................................................................................................. 4

2.5. Nominee selection .......................................................................................................................................... 4

2.6. mHealth Benefits ............................................................................................................................................. 4

2.6.1. Health Program ...................................................................................................................................... 4

2.6.2. Medical Test Discount .......................................................................................................................... 5

2.7. Waiting Period ................................................................................................................................................. 5

2.8. Exclusions .......................................................................................................................................................... 5

3. Milvik Health .............................................................................................................................................................. 5

3.1. Insurance Partner ............................................................................................................................................ 5

3.2. Insurance Benefits ........................................................................................................................................... 5

3.3. Pricing ................................................................................................................................................................. 6

3.3.1. Upfront payment .................................................................................................................................... 6


3.4. Persons covered .............................................................................................................................................. 7

3.4.1. Eligibility Criteria .................................................................................................................................... 7

3.4.2. Beneficiary selection .............................................................................................................................. 7

3.5. mHealth Benefits ............................................................................................................................................. 7

3.5.1. Tele-doctor consultation ...................................................................................................................... 7

3.5.2. Health Program SMS ............................................................................................................................. 8

3.5.3. Medical Test Discount .......................................................................................................................... 8

3.6. Waiting Period ................................................................................................................................................. 8

3.7. Exclusions .......................................................................................................................................................... 8

4. Bundle Product .......................................................................................................................................................... 8

4.1. Pricing ................................................................................................................................................................. 8

4.1.1. Upfront payment .................................................................................................................................... 9

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4.2. Persons covered .............................................................................................................................................. 9

4.2.1. Eligibility Criteria .................................................................................................................................... 9

4.2.2. Nominee and Beneficiary selection .................................................................................................... 9

4.3. mHealth Benefits ........................................................................................................................................... 10

4.3.1. Tele-doctor consultation .................................................................................................................... 10

4.3.2. Health Program SMS ........................................................................................................................... 10

4.3.3. Medical Test Discount ........................................................................................................................ 10

5. Service Fee Payment, Deductions & Coverage related Rules ...................................................................... 10

5.1. Upfront payment ........................................................................................................................................... 10

5.2. Subscription based (Recurring payment) ................................................................................................. 10

6. Un-subscription ....................................................................................................................................................... 12

7. Medical Test Discount ........................................................................................................................................... 12

8. Claim Process .......................................................................................................................................................... 12

8.1.1. Life: Documents required .................................................................................................................. 12

8.1.2. Health: Documents required ............................................................................................................. 13

8.2. Claim form availability .................................................................................................................................. 13

8.3. Claim document submission ....................................................................................................................... 13

8.4. Claim settlement duration .......................................................................................................................... 13

9. FAQ ........................................................................................................................................................................... 13

9.1. Product related .............................................................................................................................................. 13

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1. Introduction Milvik Bangladesh have partnered with bKash, a mobile money provider, to launch two products

that will use mobile wallets as payment channels

The two products offered will be Milvik Life product and Milvik Health

2. Milvik Life

2.1. Insurance Partner Prime Islami will be the insurance partner for the Life product.

2.2. Insurance Benefits The product will pay a lump sum benefit in the event of death* (for any reason) and an additional lump

sum if the death is due to an accident.

Table 1: Milvik Life-Benefits

Plan 1* Plan 2 Plan 3 Plan 4

Life Coverage BDT 50,000 BDT 100,000 BDT 200,000

Accidental Death Benefit BDT 125,000 BDT 100,000 BDT 150,000 BDT 200,000

*Plan 1 will not include a natural death benefit (for a non-accidental reason).

2.3. Pricing A customer can subscribe for the product in two ways

i) One-time (Annual and 2-year)

ii) Subscription based (Daily and Monthly recurring) (for bKash customers only)

Note: 15% VAT will be applicable on the service charge portion on the prices

2.3.1. Upfront payment

A customer can subscribe with Milvik Life products by making one-shot payment for the next 1 year (for

all plans) or for 2 years (plan 3 and 4). Coverage for these policies will start immediately and will

continue for next 1 or 2 year based on the plan. For 2-year policies coverage will be as per annual

benefits and will renew after completion of 1 year.

Table 2: Milvik Life Product – Annual subscription

ANNUAL (all figures in BDT) Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 150 300 600 1,200

VAT 13 15 34 76

End User Price (Annual) 163 315 634 1,276

Table 3: Milvik Life Product – 2-year subscription

2-Year (all figures in BDT) Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 960 1,920

VAT 33 80

End User Price (2-year) 993 2,000

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2.3.2. Subscription based (Recurring payment)

A customer can subscribe with Milvik Life products by choosing to pay in easy daily and monthly

installments for Life 3 and Life 4 only. Only bKash users can avail this benefit. Payment must be made

either through bKash subscription payment gateway or Milvik microsite embedded inside the bKash app.

Coverage for these policies will start from the beginning of the next calendar month and coverage in a

month will be calculated based on the payment collected in the previous calendar month.

Table 4: Milvik Life Product – Monthly subscription

MONTHLY (all figures in BDT) Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 60 120

VAT 4.32 9.24

End User Price (Monthly) 64.32 129.24

Table 5: Milvik Life Product – Daily subscription

DAILY (all figures in BDT) Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 2 4

VAT 0.15 0.3

End User Price (Daily) 2.15 4.30

2.4. Eligibility Criteria

Customers aged 18 - 69 will be able to register for the product. If customer is aged more than

69 years, he cannot subscribe for the product. However, after registration, customers will

remain eligible for cover until age 70.

However, for 2-year policy, customer cannot be aged more than 68 during the time of

registration.

For subscription payment, as the membership is created for 2 years, it is expected that

customer is aged not more than 68 at the time of the registration. However, if customer

persists on subscribing for the package on subscription payment basis even though s/he is aged

more than 68, customer must provide declaration that s/he will deregister upon becoming 70

years of age by calling Milvik helpline.

2.5. Nominee selection

Any of the following:

1. Father

2. Mother

3. Spouse

4. Son/ daughter

5. Brother (Sibling only) 6. Sister (Sibling only)

2.6. mHealth Benefits

2.6.1. Health Program

Customer will receive one health tips every week from their desired Health program from

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a) Stay Healthy

b) Women’s Health

c) Nutrition & Diet d) Diabetes & Hypertension

2.6.2. Medical Test Discount

10% to 40% discount at around 150 Milvik Hospital and Diagnostic center partners across the

country

2.7. Waiting Period There will not be a waiting period for annual and 2-year policy subscribers. However, for daily and

monthly subscribers, cover will start from the next month of policy subscription.

In the event of natural death occurring within first 3 months from the date of registration a subscriber

can not avail any Insurance coverage benefits

2.8. Exclusions a) War, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared

or not), civil war, mutiny, strike, riot, civil commotion, military rising, insurrection, rebellion,

conspiracy, revolution, military or usurped power, martial law, state of siege, any event or cause

that determine the proclamation or maintenance of martial law or state of siege;

b) Nuclear, Biological and Chemical Risks and losses;

c) Suicide or self-inflicted injury;

d) Natural death within 3 months from the date of registration

e) Pre-existing conditions within 3 months of policy registration; and

f) In case of physical injury, if the insured doesn’t die within 180 days after the date of receiving

injury, and the customer crosses the eligible age limit or ceases to continue the product

3. Milvik Health

3.1. Insurance Partner Protective Islami will be the insurance partner for the Health product.

3.2. Insurance Benefits The product will pay a fixed benefit per night spent in Hospital. The benefit paid and the number of

lives covered are dependent upon the plan selected.

Table 6: Milvik Health Product – Annual subscription

Plan 1 Plan 2 Plan 3 Plan 4 Plan 5 Plan 6 Plan 7 Plan 8

Hospitalisation -

Per night cover

BDT

1,000

BDT

1,250

BDT

1,500

BDT

2,000

BDT

1,750 BDT

3,000

BDT

4,000

BDT

6,000 Number of lives

covered

1 2 3 4 1 2 4 4

Number of

nights covered

per annum

20 20 30 30 20 25 30 30

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Life Benefit* BDT

1,000

BDT

1,000

BDT

1,000

BDT

1,000

BDT

1,000

BDT

1,000 BDT

1,000 BDT

1,000 15% VAT will be applicable on the service charge portion on the prices.

3.3. Pricing A customer can subscribe for the product in two ways

i) Upfront payment (Annual and 2-year)

ii) Subscription based (Daily and Monthly recurring) (for bKash customers only)

Note: 15% VAT will be applicable on the service charge portion on the prices

3.3.1. Upfront payment

A customer can subscribe with Milvik Health products by making one-shot payment for the next 1 year

(for all plans) or for 2 years (plan 2-8). Coverage for these policies will start immediately and will

continue for next 1 or 2 year based on the plan. For 2-year policies coverage will be as per annual

benefits and will renew after completion of 1 year.

The following table shows the breakdown of the EUP into the various components per annum:

Table 7: Milvik Health Product – Annual subscription

ANNUAL (all fig in BDT) Plan 1 Plan 2 Plan 3 Plan 4 Plan 5 Plan 6 Plan 7 Plan 8

Package Price (before

VAT)

250 600 900 1400 600 1500 3500 5500

VAT 11 47 37 55 44 96 214 358

End User Price (Annual) 261 647 937 1455 644 1,596 3,714 5,858

Table 8: Milvik Health Product – 2-year subscription

2 YEAR Plan 2 Plan 3 Plan 4 Plan 5 Plan 6 Plan 7 Plan 8


VAT)

9,60 1,440 2,240 960 2,400 5,600 8,800

VAT 58 21 28 52 104 222 391

End User Price (2-

year)

1,018 1,461 2,268 1,012 2,504 5,822 9,191


A customer can subscribe with Milvik Health products by choosing to pay in easy daily and monthly

installments for plan 2 to plan 8. Coverage for these policies will start from the beginning of the next

calendar month and coverage in a month will be calculated based on the payment collected in the

previous calendar month.

Table 9: Milvik Health Product – Monthly subscription

MONTHLY (all fig in BDT)

Plan

1 Plan

2 Plan

3 Plan

4 Plan

5 Plan

6 Plan

7 Plan

8


VAT)

60 90 140 60 150 350 550

VAT 5.12 4.70 7.10 5.00 11.00 24.60 40.60

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End User Price (Monthly) 65.12 94.7 147.1 65.0 161.0 374.6 590.6

Table 10: Milvik Health Product – Daily subscription

DAILY (all fig in BDT) Plan

1 Plan

2 Plan

3 Plan

4 Plan

5 Plan

6 Plan

7 Plan

8 Package Price (before

VAT)

2 3 5 2 5 12 18

VAT 0.17 0.16 0.30 0.16 0.37 0.88 1.30

End User Price (Daily) 2.17 3.16 5.30 2.16 5.37 12.88 19.32

3.4. Persons covered The product will provide coverage for the policyholder and additional family members as shown in the

benefits table.

3.4.1. Eligibility Criteria

Customers aged 18 - 69 will be able to register for the product. If customer is aged more than 69 years,

he cannot subscribe for the product. However, after registration, customers will remain eligible for

cover until age 70.

For main subscriber: 18 to 69 years

For family members: 3 months to 69 years

3.4.2. Beneficiary selection


1. Father

2. Mother

3. Spouse 4. Son/ daughter

For the nominal complimentary Life benefit, brother or sister can also be nominees.

Annual policy subscribers will be able to review their additional lives covered once a year. Monthly/

Daily subscribers can update the additional people covered; cover period will start after 1 month waiting

period. For example, if anyone request to change beneficiary on 23 June, the new beneficiary will be

covered for 1 August.


3.5.1. Tele-doctor consultation

Tele-doctor consultation (24*7 tele-doctor consultation) with call-back feature: Milvik Health customers

will be eligible for general tele-doctor consultation, and specialist consultation. Please note, doctor

consultation service is off on government holidays and only primary consultation can be provided over phone. For emergencies it is advised to visit a doctor directly.

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3.5.2. Health Program SMS


o Stay Healthy

o Women’s Health

o Nutrition & Diet

o Diabetes & Hypertension


10% to 40% discount at around 150 Milvik Hospital and Diagnostic center partners across the country

3.6. Waiting Period There will not be a waiting period for annual and 2-year policy subscribers. However, for daily and

monthly subscribers, cover will start from the next month of policy subscription.

3.7. Exclusions a) War, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared

or not), civil war, mutiny, strike, riot, civil commotion, military rising, insurrection, rebellion,

conspiracy, revolution, military or usurped power, martial law, state of siege, any event or cause

that determine the proclamation or maintenance of martial law or state of siege;

b) Nuclear, Biological and Chemical Risks and losses;

c) Elective, cosmetic or laser surgery/treatment;

d) Pre-existing conditions within 3 months of policy registration;

e) Suicide or self-inflicted injury; and

f) Alcohol or illegal drug abuse

4. Bundle Product Customer can also subscribe to a combination of Life and Health products at a discounted price as per

the following table:

Table 11: Milvik Life & Health Product – Bundle subscription (Benefits)

Plan 1 Plan 2 Plan 3 Plan 4

Life Coverage BDT 50,000 BDT 50,000 BDT 100,000 BDT 200,000

Accidental Death Benefit BDT 100,000 BDT 100,000 BDT 150,000 BDT 200,000

Hospitalisation - Per night

cover

BDT 1,250 BDT 3,000 BDT 4,000 BDT 6,000

Number of lives covered (for

hospitalization)

2 2 4 4

Number of nights covered

per annum (for

hospitalization)

20 25 30 30

4.1. Pricing Just like Milvik Life and Health, Bundle products will also be available on Upfront and Subscription basis.

The following tables show the pricing of the bundle products at different pricing schemes.

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4.1.1. Upfront payment Table 12: Milvik Bundle Product – Annual subscription

ANNUAL Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 810 1,620 3,690 6,030

VAT 50 85 188 335

End User Price (Annual) 860 1,705 3,878 6,365

Table 13: Milvik Bundle Product – 2-year subscription

2 YEAR Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 1,440 2,880 6,560 10,720

VAT 71 117 254 471

End User Price (2-year) 1,511 2,997 6,814 11,191


Table 14: Milvik Bundle Product – Monthly subscription

MONTHLY Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 81 162 369 603

VAT 5.4 10 23 40

End User Price (Monthly) 86.4

172

392

643

Table 15: Milvik Bundle Product – Daily subscription

DAILY Plan 1 Plan 2 Plan 3 Plan 4

Package Price (before VAT) 3 5 12 20

VAT 0.23 0.30 0.73 1.32

End User Price (Daily) 3.23 5.30 12.73 21.38

4.2. Persons covered

4.2.1. Eligibility Criteria

Customers aged 18 - 69 will be able to register for the product. If customer is aged more than 69 years,

he cannot subscribe for the product. However, after registration, customers will remain eligible for

cover until age 70.

For main subscriber: 18 to 69 years

For family members: 3 months to 69 years

4.2.2. Nominee and Beneficiary selection

Nominee for Life benefit Beneficiary for Health benefit


1. Father

2. Mother

3. Spouse

4. Son/ daughter


1. Father

2. Mother

3. Spouse

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5. Brother (Sibling only) 6. Sister (Sibling only)

4. Son/ daughter


4.3.1. Tele-doctor consultation

Tele-doctor consultation (24*7 tele-doctor consultation) with call-back feature: Milvik Health customers

will be eligible for general tele-doctor consultation, and specialist consultation.

4.3.2. Health Program SMS


o Stay Healthy

o Women’s Health

o Nutrition & Diet o Diabetes & Hypertension


10% to 40% discount at around 150 Milvik Hospital and Diagnostic center partners across the country

5. Service Fee Payment, Deductions & Coverage related Rules

5.1. Upfront payment For Upfront payment, service fee will be deducted from customer’s mobile wallet account at once for

the whole upcoming 1 or 2 year. After that, no further charging will happen during the coverage period.

Table 16: Upfront Payment Information

Mobile wallet Through PGW Through App/ USSD

bKash Customer will be provided a link via

SMS to make the payment to Milvik’s

merchant account. Customer will

click the link and pay through bKash

payment gateway

Customer can choose merchant pay

from bKash USSD menu or bKash

App from their phone and make

payment to 01872559559

Alternatively a bKash app user can

directly self-register for Milvik

products from their bKash App and

make payment

5.2. Subscription based (Recurring payment) The deduction logic will depend on the payment frequency chosen by the customer.

For daily, there is no retrials, once payment missed, it is missed forever. Coverage will be

calculated based on the number of payments received by end of month.

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For monthly, there are 2 retrials following the first attempt at 3 days interval. If all deduction

attempts are unsuccessful in month m billing cycle, then there will be no coverage provided in

month m+1. There are no catch-up deduction attempts for month m in month m+1. There will

be a total of 6 days grace period from the payment due date till retrial attempts are over

If the first payment for monthly subscription, was made on 30 March, the next payment date will

be 30 April. Even if customer pays during the grace period, 3 May, the next payment cycle will

be on 30 May. However, in February it will be 28 February, then in the next month it will be 28

March and so on.

Payment

Frequency

Payment

Type Coverage Commencement Payment Process

Coverage

duration

Coverage

calculation

Daily

Recurring

From the first day of the

following calendar month

Service fee will be

deducted once a day. If

no balance is available

during that deduction

attempt, payment

opportunity for that day

is lost.

2 Years from

the Start of the

Subscription

(Number of days

paid in the

deduction

month divided

by number of

days in the

deduction

month)* Highest

cover

Monthly

Service fee will be

deducted once az month

on the payment cycle

date. Upon unsuccessful

deduction at first

attempt, next attempt

will be made on d+2 (3rd

day of the cycle), then

again on d+2+2 (6th day)

for unsuccessful 2nd

attempt.

If all deduction attempts

are unsuccessful in

month m billing cycle,

then there will be no

coverage provided in

month m+1.

Full coverage if

payment made

in the previous

month (on the

scheduled date

or within the 6

days grace

period)

Annually

Upfront Immediately after payment

These are one-time

payments so we can

send SMS reminders but

cannot auto deduct

without customer

intervention/consent

every time.

1 Year from

the Start of the

Subscription

N/A

2 Yearly

N/A 2 Years from

the Start of the

Subscription

N/A

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6. Un-subscription For upfront payment, there will be no way to unsubscribe, but for recurring payments, based on

customer request, Milvik will initiate deregistration request to bKash and bKash will cancel the

subscription payment.

7. Medical Test Discount Both Milvik Life and Health customers will be eligible for Medical test discounts from partner hospitals

either through physical or digital health card or SMS. For customers in the field, we will be providing a

membership card and for tele-customers we will be sharing the membership number through SMS, which

they will use to avail discount from partner hospitals and diagnostics.

Field:

Customer will be handed over a membership card after you subscribe for the product. When they visit

any of our partner hospitals and take any service eligible for discount, please show the membership card

to the hospital/diagnostic counter before they produce the bill and ask them to provide a discount.

Salesperson will direct the customer to visit Milvik website to see the list of partners or provide the list.

Tele and bKash App:

Customer will be sent an SMS with his/her membership ID along with the link to the discount partner

list.

SMS Text:

“Dear customer, as a valued member of Milvik, your membership ID no. is …. You are eligible for

discount at Milvik partner hospitals. Hospital name and discount information on this link:

https://tinyurl.com/uvlsnho”

In addition, customer will be provided a digital version of the membership card over email or

WhatsApp.

8. Claim Process Customer will call the helpline 09614500599 and place their request. Claim team will call them back and

process for claim filing. Based on the submitted documents, UW will approve/decline claims. Claimed

amount will be disbursed through customer’s bKash account.

Notification of a claim must be received within 180 days of the event (death of customer or

admission in hospital)

8.1.1. Life: Documents required

a) Filled up and signed claim form

b) National Identification Card/Passport/S.S.C Certificate/Birth Certificate/Service Card/

Driving license

c) Death certificate from registered MBBS doctor/City Corporation/UP Chairman

Additional documents required for Accidental Death:

https://tinyurl.com/uvlsnho

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a) Postmortem Report

b) FIR report

*certificate from local authority (city corporation/UP chairman) as age a proof of accidental death

in case FIR/ Post-mortem has not been conducted will be accepted

8.1.2. Health: Documents required

a) Filled up and signed claim form

b) National Identification Card/Passport/S.S.C Certificate/Birth Certificate/Service Card/

Driving license

c) Hospital Discharge Certificate mentioning admission and discharge date, diagnosis etc.

8.2. Claim form availability Subscriber can collect claim form from-

1. Milvik Website/Facebook (Life: http://milvikbd.com/wp-content/uploads/2019/12/Milvik-Life-

BR.pdf; Health: http://milvikbd.com/wp-content/uploads/2019/12/Milvik-HEalth-Brochure.pdf

2. Email

3. bKash centers (for bKash customers only)

8.3. Claim document submission Subscriber can submit claim documents by-

1. Courier to Milvik office address-

Claims department – Milvik Life & Health

12th Floor, Ambon Tower, 99 Bir Uttam AK Khandakar,

Mohakhali C/A, Dhaka-1212, Bangladesh

02 9858538

2. Email to Milvik claim team – [email protected] mention on the Subject – Milvik Life/ Milvik

Health Claim

3. Send via WhatsApp

8.4. Claim settlement duration 1. Subscriber is advised to intimate for any claims by calling customer support helpline within 180

days of incident (death of customer or admission to the hospital)

2. After full documents submission by the subscriber/ Nominee, the claim will be settled in 3-5

working days.

9. FAQ

9.1. Product related What is Milvik Life?

Ans: Milvik Life is a Life insurance coverage plan brought to bKash customers by Milvik Bangladesh

Limited, underwritten by Prime Islami Life Insurance Limited. It includes natural and accidental death

coverage and one weekly health tips SMS from Milvik

http://milvikbd.com/wp-content/uploads/2019/12/Milvik-Life-BR.pdf

http://milvikbd.com/wp-content/uploads/2019/12/Milvik-Life-BR.pdf

http://milvikbd.com/wp-content/uploads/2019/12/Milvik-HEalth-Brochure.pdf

mailto:[email protected]

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What are the different packages of Milvik Life?

Ans: There are 4 different packages of Milvik Life that a customer can choose from.

Package Natural Death

coverage (BDT)

Accidental death

coverage (BDT)

Package 1 125,000

Package 2 50,000 100,000

Package 3 100,000 150,000

Package 4 200,000 200,000

These packages come in different payment amounts allowing both one-shot payment and daily and

monthly recurrent payment (for package 3 and 4), to suit the customer’s need and affordability.

Who can receive life insurance after my death?

Ans: You can register any one person from your parents, spouse, children, and siblings as your nominee

to receive life insurance amount

In case of accidental death will the benefits add up?

Ans: Yes, in case of customer’s accidental death, nominee will receive natural death and accidental death

coverage amount both.

What is Milvik Health?

Ans: Milvik Health is a Health insurance coverage plan brought to you by Milvik Bangladesh Limited,

underwritten by Protective Islami Life Insurance Limited. It includes hospital cashback for customer and

family, 24/7 tele-doctor consultation, and one weekly health tips SMS from Milvik

What are the different packages of Milvik Health?

Ans: There are 8 different packages of Milvik Health that a customer can choose from.

Package Person covered No. of nights

covered in a

year

Daily hospital

cash (BDT)

Maximum cashback per

year (BDT)

Package 1 1 (self) 20 1,000 20,000

Package 2 2 (self+1) 20 1,250 25,000

Package 3 3 (self+2) 30 1,500 45,000

Package 4 4 (self+3) 30 2,000 60,000

Package 5 1 (self) 20 1,750 35,000

Package 6 2 (self+1) 25 3,000 75,000

Package 7 4 (self+3) 30 4,000 120,000

Package 8 4 (self+3) 30 6,000 180,000

Is there any VAT applicable on the prices?

Ans: Yes, there is a VAT on the prices of the packages on Milvik service fee. Please see the pricing

tables.

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How can I pay for Milvik Life/Health?

Ans: You can pay from your bKash account to Milvik Merchant no./payment gate away or bKash app for

the package you are purchasing.

Payment channel Merchant no.

bKash 01872559559

Who can be the other family members for hospital cashback?

Ans: Family members can be your parents, spouse, and children

How will the shared coverage work?

Ans: Under each package, there is a maximum number of days for hospital cashback. All the members

can avail cashback provided that their cumulative hospitalized day is within that limit.

Is there a list of hospitals to get hospital cashback?

Ans: No, hospital cashback is available for any registered hospital. You need to get admitted and stay

there for at least 1 night

What happens if the subscriber becomes 70 years old?

Ans: The insurance cover will no longer be available for the subscriber and family members (for hospital

cash) as soon as the main subscriber become 70. However, they can get claim for incidents happening

before they became 70. If the family members want to continue to enjoy the benefits of hospital cash,

new registration must be done with the details of any of them who are within the age limit.

How do I continue service after service duration 1/ 2 year is over?

Customer has to renew the service for another period.

How does coverage under recurring payment work?

Based on your chosen payment frequency, your bKash wallet will be deducted either daily or monthly. if

you are on daily subscription mode, the number of total deductions at the end of the calendar month

will decide your coverage in the next month. For example, you subscribed for Health 6 on a daily

subscription basis. Your wallet was deducted on all 30 days. So, your coverage next month will be BDT

3000-taka hospital cash for 25 days. But if your wallet was deducted ‘x’ days instead, your daily cashback

will be calculated as (3000*x/30) for 25 days. So, the number of days will be unchanged, but the daily

cashback amount will vary based on your deduction rate.

The number of base days in a month will depend on the number of days in the deduction month and it

will be dynamically calculated by the system. For example, if the deduction month has 31 days, available

coverage in the next month will be calculated as (x/31) *Coverage

What if there is not enough balance in my wallet for recurring payment?

For daily, there will be only 1 payment, if enough is not available in the wallet at the time of deduction

attempt, the payment for that day will be missed.

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For monthly, there will be 2 more deduction attempts, at 3-day intervals following the monthly due

date. For example, monthly due date is 4th May, but customer did not have enough balance in the wallet,

then the next deduction attempt will be made on 7th May, and if it fails as well, the next attempt will be

made on 10th May. So, customer will have 6-day grace period to make payment for the month and be

eligible for the coverage next month.

My first payment date was 31 January for monthly policy, when will be by next payment

date?

It will be on 28 February (29 if leap year), then 28 March and so on.

Can I pay after my deduction attempts fail?

No, there is no scope at present to catch up for any missed installment.

My monthly payment was deducted at 2nd retrial, what would be my benefit in the next

month?

You will have full coverage as payment was made within the grace period.

If I pay on 1st or 2nd retrial, will my payment cycle be changed?

No, Payment cycle will be as previous. For example, your original cycle was on 15 April, next month,

you missed the payment on 15 May, but paid on 18 May. The next month, first payment attempt will be

made on 15 June, not 18 June.

Will there be any reminder SMS before the recurring payment is due?

Yes, bKash will send the customer a pre-notification before payment date, so that they ensure enough

balance is available. If payment is successful, customer and merchant will be sent success notifications

(from bKash). If payment fails, customer will be notified of payment failure and reason i.e. insufficient

balance or account status (from bKash)

Important Links:

Milvik Website: http://milvikbd.com/

Facebook: https://www.facebook.com/milvikhealthservice

Partner hospital list: https://tinyurl.com/uvlsnho

http://milvikbd.com/

https://www.facebook.com/milvikhealthservice

https://tinyurl.com/uvlsnho

Milvik Life & Health Insurance Product Information - bKash

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