Individual Term Paper on M&S, Selfridges,

Primark and Sainsbury

Course Title: Human Resource Management

Course Code: BUS 601

Sec-04

Submitted To:

Professor Dr. M. Mahmodul Hasan

School of Business

North South University

Submitted By:

Md. Mostakim Al Taki -143 0665 6 60

Date of Submission: 22nd April, 2015

LETTER OF TRANSMITTAL

24th April, 2015

Professor Dr. M. Mahmodul Hasan

School of Business

North South University

Subject: Submission of Individual Report

Dear Sir,

I am pleased to submit this report which has been prepared as

a part of our MBA program (BUS-601). I have tried my best of

my ability to complete the report on due time and to make a

meaningful report within the constraints. Moreover, I had to

face some difficulties while gaining information for the term

paper. While preparing this report, I have learnt many things

regarding Recruitment Process and their expectations from

applicants.

If you need any assistance from me in interpreting my project

I am always available at your convenient time. I would be glad

to answer any queries if needed.

Thanking You,

Md. Mostakim Al Taki

ID -143 0665 0 60

Analysis 01 (Mark & Spencer)

Analysis 02 (Sainsbury’s)

Analysis 03 (Selfridges)

Print

Application Summary - ? - TR664-1 (Sales Associate, Part & FullTime)

Personal Details

Email Address taxnsu@gmail.com Surname ?

Current Salary (£) 0 Salary Sought (£) 0

Application Questions (5 mins)

Please outline any specific requirements you have for our selection process or working with Selfridges. For example, if you are dyslexic and require adjustments to be made during assessment.

N/A

Please tell us why you would like to work for Selfridges?

The goodwill that your company earned. I heard your company was very active in the production of adhesives and has a good reputation among the fastest growing company. So I would be great to work in this company where I can enhance my skills and improve myself.

Branching Questions

Are you looking for full-time or part-time work?

Full-time (5 days per week inc. weekends)

Please confirm you are available to work these hours until 5 January 2013?

Yes

Please list any days you are unable to work?

Thursday

Friday

If successful in your application, when would you be available to start?

Immediately

Do you have any holidays booked in the period up to 5 January 2015?

No

To comply with UK legislation, we require you to provide proof of eligibility to work in the UK before confirming an offer of employment. Please confirm you are able to provide documents proving your right to work in the UK.

Yes

Christmas at Selfridges is a magical time for all of our customers. What steps will you take to deliver an extraordinary service experience for your customers?

Greet: Greet every customer with a smile, make eye contact. This lets them know you see them and are ready to help. Interact: Listen carefully to each customer’s request. Are they looking for help? Do they havea complaint?Verify: Understand their needs, make sure your actions address their opportunity or concern?Express Thanks: Always say “thank you” — it makes all the difference.

Have you previously worked in a retail, hospitality, or similar customer service environment?

Yes

How much experience do you have?

2+ years

Please provide details of your current or most recent position relevant to the role you have applied for (include company name, position held and dates of employment).

Sr. Business Development Executive (July 20, 2014 – Present)Talent Centric Ltd.56, Progoti ShoroniBaridhara, Dhaka

Are you currently or have you recently finished studying?

Yes

Please provide details (including course title and dates)

Master of Business Administration (MBA)North South University Major in Human Resources Management (HRM)

Have you previously held a position of responsibility? This could be at work, during your studies, or at a club or association

Yes

What did you do?

Duties/Responsibilities:• Arranging training and developing training materials and tools content.• Coordinate and support facilitator & co-facilitator for training and simulation related workto make things happen.• Prepare Training agenda.• Develop training schedule.• Maintained and upgraded training modules and keeping data of training suppliers.• Sending out course evaluation (feedback) questionnaires following training courses and compiling / communicating feedback to the training manager.• Taking responsibility for ensuring all training rooms / venues, equipment and other requirements.• Sourcing and developed vendors.• Procurement for training logistics.• Providing general admin assistance and support for the training manager.

Why would you like to be considered for this role? Please provide a brief summary of any relevant experience, skills or qualifications you feel would support your application

My skills include team management, Communicating with the proper direction, Networking, Publicspeaking, community mobilization, making marketing Strategy to achieve targets, Customer Service, conflict resolution skill, Training and development, Managing prospectus account and practical knowledge, but beyond that motivation which I got to work for the people was valuable for me.

Would you like to be considered for opportunities in both of our Manchester stores?

Yes - Exchange Square & Trafford Centre

Analysis 04 (Primark)

ACADEMIA UPLOAD-SCREENSHOTS