ENABLING HEALTHCARE TRANSFORMATION - Cisco

1© 2003 Cisco Systems, Inc. All rights reserved.Session NumberPresentation_ID

ENABLING HEALTHCARE TRANSFORMATION:THE MEDICAL-GRADE NETWORK

TERRI WIMMS, U.S. HEALTHCARE INDUSTRY MARKETINGKENT GRAY, GLOBAL HEALTHCARE SOLUTIONS

222© 2004 Cisco Systems, Inc. All rights reserved.

Agenda

2

State of the Healthcare Industry

Cisco’s Strategy and Value Proposition

The Cisco Advantage

© 2002, Cisco Systems, Inc. All rights reserved.


Today’s Healthcare Imperatives

Patient-Centric CareReduce medical errorsImprove care quality

Secure EnvironmentProtect patient health informationProvide a safe environmentTrack assets and resources

Continuum of CollaborationCreate Real-Time collaborative medicineShare information between health partnersAccess to online continued education

Cost ContainmentImproved staff productivity


Growth of Web-based Patient Services

Source: Hospitals & Health Networks ' 2003 Most Wired Survey and Benchmarking Study

Growth of Patient Web Services

0

10

20

30

40

50

60

70

80

90

100

Pre-Registration Claims Query Prescription

Renewal

Appt. Scheduling MD Referral Review Test

Results

2000 2001 2002 2003 Most Wired '03 Least Wired '03


Innovation is Delivering Tangible Results

13%3.2 3.715%3.23.8All-payer LOS*Utilization Management

158%$423.7 $164.2 151%$401.1 $159.5 Net patient revenue per FTE (thousands)

21%90.3113.919%93.7115.9Paid hours per adjusted discharge*

13%3.33.813%3.43.9FTEs per occupied bed*Productivity

12%$4,154 $4,714 10%$4,129 $4,581 Expense per adjusted hospital discharge*

11%$3,995 $4,511 10%$3,963 $4,387 Expense per adjusted facility discharge*

Expense Control

DifferenceMost Wired

All Hospitals

DifferenceMost Wired

All Hospitals

19991998

Information study Medicare Cost Reports for 1998 and 1999—the most recent data availableNote: Data are medians and, when indicated by an asterisk, case-mix adjusted. Source: American Hospital Directory, HealthMarketInsights, Hospitals & Health Networks' Most Wired Survey.


Themes in 2004: Quality, Access, Safety, Cost

0% 10% 20% 30% 40% 50% 60% 70% 80%

Patient Safety

HIPAA Compliance

Cost Pressures

Medicare Cutbacks

Operational Efficiency

Quality of Care

Avail. / Retention of Staff

Consumerism / Satisfying Customers

CEO

CMO / CNO

CIO

Source: 2003 HIMSS Leadership Survey


Key Industry Initiatives for 2003-2004

Clinical systems 42%

CPOE 36%

Infrastructure 24%

PACs 25%

Medication Management 18%

CPR/EMR 18%

Wireless Projects 17%

Revenue Cycle/Business Office 15%

Top Priorities for 2004

Source: Hospitals & Health Networks ' 2003 Most Wired Survey and Benchmarking Study


CISCO’S STRATEGYAND VALUE PROPOSITION



Source: Carly Fiorina, CEO of Hewlett Packard, February 2003


“IF YOU GET THE INFRASTRUCTURE RIGHT, ANYTHING IS POSSIBLE”


Right Information…Right Time…Right Place

Users

Applications

Devices

CPOE/EMR Radiology/PACS

Lab Pharmacy


The Right Technology

Wireless LAN

IP Communications

IP Communications

SecuritySecurityWireless

LANWireless

LAN

Storage NetworkingStorage Networking

Solid Architectural Foundation(Intelligent Information Network)Solid Architectural Foundation

(Intelligent Information Network)


The Right Knowledge

Managed Costs

Greater Information

AccessIntegratedSecurity

Improved Quality of

Care

The Right Solution:

The Medical-Grade Network


The Right Solution

131313

Healthcare Networks have unique requirements:

• Uses intelligence to triage information

• Integrates ecosystem partners

• Provides seamless connectivity

• Reduces information errors

• Improves user productivity in a 24x7

world.

The Medical Grade Network:It’s the Nervous System of the Organization

Intelligent Networks. Smart Medicine.Intelligent Networks. Smart Medicine.


A Responsive, Protected, Resilient, Interactive Solution

Medical-Grade Network

Interactive

Connecting technology and caregivers to create greater collaboration and knowledge

Responsive

Maximizing the effectiveness of application and device performance to intelligently distribute information to improve quality of care

Protected

Protecting the information and physical assets of the hospital environment

Resilient

A highly reliable infrastructure that meets the network challenges and continually changing business requirements of healthcare


The Right Infrastructure for Transformation

Wireless LAN

IP Communications

IP Communications

SecuritySecurityWireless

LAN

WirelessLAN

Storage Networking

Storage Networking

Solid Architectural Foundation(Core Infrastructure)

Solid Architectural Foundation(Core Infrastructure)

The

Medical

Grade

Network

The

Medical

Grade

Network


MEDICAL-GRADE NETWORK SOLUTIONS OVERVIEW


Responsive Healthcare Program

Customer Problem• Caregivers must have greater access to clinical

apps and patient information to deliver higher levels of performance and improve patient care

• Nurses need more efficient and effective ways to care for the needs and requests of patients

The Solution• Incorporate AT’s such as IP Communications and

wireless to enhance functionality and simplify use• Cisco CallManager integration with major nurse call

and patient monitoring applications

The Benefits• Improved point-of-care communications, care giver

productivity, and patient satisfaction

Customer Innovation• Sharp Healthcare


Protected Healthcare SolutionCustomer Problem• Point solutions cannot adequately protect against

today’s security threats• Customers spending 20–25% of support staff

resources “managing” security updates

The Solution• Comprehensive end-to-end network security

platform improves security coverage, minimizes support efforts

The Benefits• Protect the privacy of patient information and the

security of staff, patients, and facilities• Improve staff productivity while providing better

reliability and availability (scope, response time)

Customer Innovation• TriHealth, Northwestern Memorial Hospital


Resilient Healthcare Solution

Customer Problem• Healthcare has unique requirements for their network’s

availability and optimum performance

The Solution• Standards-based core components that provide high-

availability, redundancy, and QoS for datacenter• Networked storage to maximize current investment in

storage boxes

The Benefits• Highly reliable healthcare infrastructure that can adapt

to changing practice needs and environmental • Redundancy and failover required for continued care

Customer Innovation• Baylor Health Care System


Interactive Healthcare Program

Customer Problem• Disparate and antiquated systems make it difficult

to collaborate on care using technology• Caregivers frequently spend hours traveling to

continued education courses

The Solution• Incorporate AT’s such as IP Telephony, security

and wireless to enhance functionality and simplify ease of use

The Benefits• Improving the organizational efficiency of

healthcare delivery and enhancing interaction between caregivers, staff, and patients

Customer Innovation• Springhill Medical Center

202020


Looking Forward: Potential Solutions

Medical-Grade Network

Responsive Protected Resilient Interactive

• Nurse CallIntegration

• CPOE / EMR Access

• E-Radiology Suite

• Location-based tracking

• Single sign-on

• Biometrics

• Business-Ready Architecture (data center, campus, branch and teleworkers)

• IPC Productivity Applications

• TeleHealth / virtual consultations

• Education Exchange


Our Vision for the Integrated Healthcare Environment

Inpatient Facilities HomeRemoteLocations

Public Health Programs

Pharmacies

ResearchInstitutes

Remote Clinics/ Physician Practices

Employees

• Real time information sharing

• Virtual consultations

• Remote patient monitoring

• Data collection in the community

• Collaborative research

232323


Our Partner Strategy Can Deliver

Healthcare Industry Partners

Distributors

Value-added Resellers

Service Providers

Strategic Alliances


We Have the Service and Support

Customer Environment• Limited internal IT expertise• Value flexible support services• Typically under-staffed in

network support • Inexperienced at deploying

advanced technologies

Technical Support ServicesAdvanced Services

Network design, integration, staging, turn-up servicesOnsite and remote support, audits, performance optimization

Advisory Services


Cisco Strengths in Healthcare

• Executive Commitment to Healthcare

• Active Contribution within Healthcare Ecosystem

• Focused Healthcare Team

• Strong Customer Base

• Cross-industry expertise

• Strong Partner Relationships


The Cisco Medical-Grade Network…

• The Market Leader in Innovative Network Technologies

• Unique ability to offer end-to-end technology solutions

• Enable higher levels of information access, staff productivity and patient safety

• Compelling customer returns on investment

• With a protected, resilient, interactive and responsive network environment.

Intelligent Networks. Smart Medicine.

ENABLING HEALTHCARE TRANSFORMATION - Cisco

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