DMP-2017 - Central Railway

FOREWORD

Millions of people are travelling daily by Indian Railways. The prime index for judging the efficiency of Railways is safety performance.. The expecta�ons of people in the present day circumstances have grown and anything short of quick relief, rescue, and restora�on ac�vity by well established organiza�on like Railways raises eyebrows and a�racts cri�cism. We, therefore, must endeavour to follow a planned system as brought out in this DM plan.

The booklet contains du�es of various Officers and Supervisors in handling disaster situa�ons and also contains the list of Officers and Supervisors with their jurisdic�ons and telephone numbers for immediate use in case of emergency. The booklet also contains the details of non-railway resources available at important places so that the same could be requisi�oned at the �me of necessity.

All officers and staff must familiarize themselves with the guidelines in this plan. The booklet is corrected up to December 2016 and I hope that it will be very useful to the Railwaymen.

(Ravinder Goyal)

Divisional Railway Manager

Mumbai Division

Central Railway

January, 2017

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jefJe´vê iees³eueceb[ue jsue ÒeyebOekeÀcegbyeF& í. efMe. ì ceO³e jsueRavinder GoyalDivisional Railway Manager

Mumbai CST, Central Railway.

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A. K. TiwariSr. Divisional Safety Officer,

Mumbai CST, Central Railway

INTRODUCTION

The disaster management booklet is immensely helpful to the railway staff engaged in disaster relief work. If legislated properly through booklet a solid relief opera�on involving mul�ple agencies with teamwork can be possible.

The Disaster Management Plan is a dynamic and important document. Railway Organiza�on is a chain of different branches with a well-defined network and system of working. It is needless to say that success of Disaster Management lies in the close and effec�ve co-ordina�on of different branches during �me of crisis.

The relief is a team work and like railway working it also requires co-opera�on from the various departments of the railways and outside agencies. A railwaymen always desire the accident / disaster like situa�on shall never happen. But one should be prepared to tackle disaster like situa�ons with proper infrastructure and execu�on planning. Mumbai division staff shall get themselves acquainted with this booklet and be ready to tackle any disaster like situa�on.

We, as part of safety organisa�on of Mumbai division has tried to incorporate all aspect of disaster management in this Disaster Management Plan Booklet which can prove beneficial for users especially those who are directly involved in dealing with such disasters.

Sugges�ons/Addi�ons for further improvement in disaster management plan booklet are always solicited and welcome.

(A. K. Tiwari) Senior Divisional Safety Officer

Mumbai Division, Central Railway

INDEX

Sr.No. CONTENTS Page No. FOREWORD BY DRM MUMBAI INTRODUCTION BY SR. DSO, MUMBAI TERMS OF REFERENCE 1

1. Chapter-1 DISASTERS- AN INTRODUCTION

2-3

2. Chapter-2 DISASTER PREPAREDNESS- AVAILABILITY OF RESOURCES

4-5

Chapter-3 DISASTER PREPAREDNESS-ARMEs/ARTs

3.0 Accident Relief Medical Equipment Van 6 3.1 Accident Relief Train 6-8 3.2 ART/ARME/MFD of Adjacent Zones 9 3.3 Location Map of ARMEs and ARTs of Central Railway and adjoining

Railways 10

4.0

Chapter-4 List of Tunnel and Location in Mumbai Division

11-12

Chapter-5 SHARING OF RESOURCES WITH STATE GOVERNMENT AND OTHERS

5.0 Introduction 13 5.1 Relief Commissioners 13 5.2 NGOs 13 5.3 Air Force/Army/Navy/Oil Companies 13

Chapter-6 DISASTER RESPONSE-OVERVIEW

6.0 Golden Hour 14 6.1 Disaster Syndrome 14 6.2 Three different phases of Disaster Response 14

Chapter-7 DISASTER RESPONSE-INSTANT ACTION TEAM

7.0 Instant Action Team Composition 15 7.1 Duties of Guard, Driver, TTE, AC Mechanic/Attendant and RPF/GRP Staff 15-16 7.2 Railway Staff Travelling on the accident affected train. 17 7.3 Duties of Site Officer-Immediately after the accident 17 7.4 Formation of Group comprising members of Instant Action Team 17-18 7.5 Duties of members of Instant Action Team-Till arrival of Divisional Officers. 18 7.6 Duties of Instant Action Team-In case of fire 19 7.7 Duties of Site Officer- Till arrival of Divisional Officers 19

Chapter-8 DISASTER RESPONSE-FIRST RESPONDER

8.0 Duties of First Responders-Railway Staff 20-22 8.1 Help to be sought from Local people 22-23

Chapter-9 DISASTER RESPONSE-OFFICERS AT DIVISION & HEAD QUARTER

9.0 General 1. Intimation of Accident- Divisional Control Office 24 2. Intimation of Accident- Railway Doctors 24 3. Informing Non-Railway Official by the Division 25 4. Divisional Officers required to go to site 25 5. Supervisors required to go to Accident site 25

9.1 Operating Department 26 9.2 Safety Department 26 9.3 Public Relations 26 9.4 Medical Department 26-27 9.5 Commercial Department 27-29

1. Transportation of men and material to accident site 2. Helpline Enquiry Booths at stations a) General b) Accident details to be available c) Information regarding running of trains d) Refunds

9.6 Mechanical Department 29 9.7 Security Department 29-30 9.8 Electrical Department 30 9.9 Signal & Telecommunication Department 30-31

9.10 Engineering Department 31-32 Chapter-10

DISASTER RESPONSE-CO-ORDINATION CENTRES

10.0 General 33 10.1 Rushing of ARMEs & ARTs to accident site 33 10.2 Diversion, Regulation, Short termination, Cancellation and Rescheduling of

Mail/Express/Passenger trains 33-34

10.3 Running of special trains 34 10.4 Sequence of movement of ARMEs and ARTs into the accident affected block

section 34-35

10.5 Setting up of Emergency Cells in Divisions 35-36 10.6 Manning of Divisional/Head Quarter’s Emergency Cells in shift duty 36 10.7 Duties of Additional Divisional Railway Manager 36 10.8 Hiring of Helicopter 36

Chapter-11 DISASTER RESPONSE-ASSISTANCE FROM ADJOIJNING DIVISIONS/ZONES

11.0 Necessity of assistance from adjoining Divisions/Zones 37 11.1 Assessment of assistance from adjoining Divisions/Zones 37 11.2 Scale of assistance from adjoining Divisions/Zones 37 11.3 Assistance from Defence & Para Military Forces 38 11.4 Departmental assistance from adjoining Divisions/Zones 38

Chapeter-12 SITE MANAGEMENT PLAN- I

12.0 Introduction 39 12.1 Main Site Office (MSO) 39

12.2 Site Office (SO) 40 12.3 Passenger Assistance Centre (PAC) 40-42

1. Need for setting up of Passenger Assistance Centre 2. Formalities required to be completed by relatives of passengers 3. Problems encountered by relatives 4. Passenger Assistance Centre (PAC): Details

12.4 First Aid Posts 42 12.5 Setting up of MSO, SO and PAC 42 12.6 Collection and Dissemination of Information-Channels of Communication 43

Chapter--13 SITE MANAGEMENT PLAN- II

13.0 Introduction 44 13.1 Members of the Disaster Management Team 44-45 13.2 General 45-46 13.3 Duties of Operating Department 46 13.4 Duties of Safety Department 46 13.5 Duties of Medical Department 46-50 13.6 Duties of Commercial Department 51-55

Chapter-14 SITE MANAGEMENT PLAN – III

14.0 Duties of Mechanical Department 56 14.1 Duties of Security Department 56-57 14.2 Duties of Electrical Department 58-59 14.3 Duties of Signal & Telecommunication Department 59-60 14.4 Duties of Engineering Department 60 14.5 Duties of Personnel Department 60 14.6 Duties of Accounts Department 60-61 14.7 Staff Matters 61

Chapter-15 PASSANGER CARE

15.0 General 62 15.1 Hospitalization of the injured 62 15.2 Facilities to be made available in hospital 62-63 15.3 Communication 63 15.4 Arrival of relatives 63 15.5 Taking care of relatives 63 15.6 Single Window Clearance 63-64 15.7 Stay of relatives of dead and injured 64 15.8 Performance of last rites 64 15.9 Departure of relatives of dead and injured 64

Chapter-16 MEDIA MANAGEMENT PLAN

16.0 Objective 65 16.1 Duties of PR Organization 65 16.2 Spokesperson 65 16.3 Information to be relayed to Press and Electronic Media 65-66 16.4 Casualty Figure 66-67 16.5 Press Briefing at accident site 67

Chapter-17 FIRE AND OTHER ACCIDENTS

17.0 Introduction 68 17.1 Main causes of fire in trains 68 17.2 Action to be taken in case of fire in train 68-70 17.3 Fire Fighting 70 17.4 Suspicious substance in Railway premises 70 17.5 Bomb threat/ blasts 71 17.6 Radiation emergency 71 17.7 Other Accidents-Tampering/Earthquake/floods/Cyclone/Landslide 71-72

Chapter-18 TRAINING AND MOCK DRILL

18.0 Introduction 73 18.1 Training 73 18.2 Full Scale Mock Drill 73

Chapter-19 CHECK LIST FOR OFFICERS AND SUPERVISORS (DO’s & DON’Ts)

19.0 Responsibilities of first Railway Official reaching the site 74 19.1 Duties of Senior Most Officers/Site Manager at Site 75 19.2 Duties of Station Manager 76 19.3 Duties of Controller 76-77

Chapter-20 FORMAT FOR REPORTING ACCIDENTS

78-82

Chapter-21 FIRST AID

21.0 First Aid 83-98 DATA BANK- CONTACT TELEPHONE NUMBERS

(A) RAILWAY RESOURCES 1 Important telephone numbers of Railway Board 99 2 Chief Commissioner/ Commissioner of Railway Safety 100 3 Telephone numbers of Central Railway Headquarter Officers 100-101 4 Telephone numbers of Divisional Officers 101-102 5 Telephone numbers of Adjacent Divisional Officers 102 6 Telephone numbers of Divisional Control Office, CSTM 103 7 Telephone numbers of Railway Stations 104-108 8 Telephone numbers of Station Manager and Mentors 108 9 Telephone numbers of Transportation Inspectors and Safety Counsellors 109

10 Telephone numbers of Civil Defence Volunteers 109-112 11 Telephone numbers of RPF/GRP 113-114 12 Telephone numbers of Doctor’s of Railway Hospitals, Mumbai Division 115-116 13 Name of Railway Doctors with their jurisdictions and Telephone numbers 117 14 Telephone numbers of ART/ARME and adjacent zones. 117 (B) OTHER RESOURCES 1 Local Resources available at stations on Mumbai Division 118-131 2 Relief Commissioner 132 I) State level Relief Commissioner II) Telephone Nos. of Sr. Officers of Maharastra Government III) District level Relief Commissioner

a) District Collector b) Superintendent of Police

3 Telephone No. of Air Force/Naval Assistance and other Air Lines 132 4 Telephone No. of Oil companies for seeking help in Fire cases 133-134 5 India Meteorological Department, Colaba 134 6 Telephone No. of National Disaster Response Force (NDRF) 134 7 Telephone No. of Local/Civil and Police Authorities 135 (A) Mumbai District 135 (i) Important Telephone No. of Mumbai Disaster Management Plan 135 (ii) Control Rooms of Mumbai Disaster Management Plan 135-137 (B) Thane District (i) Telephone No. of Sr. Officers of Thane District 138 (ii) Telephone No. of Thane Collectorate 138 (iii) Telephone No. of Thane Sub-Divisional Officers and Tahasildars 138 (iv) Telephone No. of Thane Police Department 138-139 (v) Telephone No. of Thane District Municipal Commissioners 139 (vi) Mobile Service providers in Mumbai 139 (C) RAIGAD DISTRICT (i) Important Telephone Numbers of Raigad Collectorate 139-140 (ii) Important Telephone Numbers of District Level Officers 140 (iii) Important Telephone Numbers of Raigad Sub-Divisional Officers and

Tahasildars 140-141

(iv) Important Telephone Numbers of Police Department 141 8 List of all Police Station with Telephone Numbers 142-144 9 List of Fire Brigades with Telephone Numbers 144-145

10 List of Hospitals with Telephone Numbers 146-153 11 List of Ambulance with Telephone Numbers 153-154 12 List of Blood Banks with Telephone Numbers 154-156 13 List of NGOs in Mumbai with Telephone Numbers 156-157 14 List of Crane Services with Telephone Numbers 158-159 15 Maharastra State Road Transport and BEST City Bus Contact Numbers 160-161 16 Doordarshan and T.V. Channels + Print Media 161-162 17 Civil Defence & Home Guards 163 18 Nodal Officers of Mobile Companies 164 19 Letter of Railway Board 165 20 List of Important Air Ports 166-173

DISASTER MANAGEMENT PLAN 2017

TERMS OF REFERENCE

Railway Board’s Safety Directorate vide their letter No. 2003/Safety-I/6/2 dated 29th September 2003 laid down the requirement of Zonal Railway’s Disaster Management Plan as follows. 1. Disaster Management Plan – All Divisions and Zonal Railway Head quarters (including Metro Rail

Corporation) must devise their disaster management plan, if not already done taking into consideration the resources available with them, their neighbouring divisions/Zonal Railways, Civil authorities, Industrial units and Armed force bases located in their territory. This would enable the Divisions/Zonal Railways to muster the entire local resources in case of a major disaster /natural calamity. Zonal Railways Disaster Management Plan should integrate all divisions and also to take into consideration adjacent Railway’s framework.

2. Preparation of Disaster Management Plan – The Disaster Management Plan must inter-alia include who is responsible for what activities in detail-

i) Preparation and implementation of disaster management plan is the responsibility of

concerned General Manager/ Divisional Railway Manager. ii) Authority to order ART/ARME/Break down crane- Chief Mechanical Engineer/Chief

Motive Power Engineer (Running & Loco)/Sr.Divisional Mechanical Engineer/ Divisional Mechanical Engineer, etc.

iii) Senior most railway officer at the site of the accident shall be the designated Site Manager.

iv) Management of rescue operations – Primarily Mechanical and Medical departments. Assistance to be provided by all Railwaymen (irrespective of their department) as needed.

v) Relief operations including care for the dead- Commercial, Medical & RPF departments. vi) Communication network – Telecom department. vii) Crowd control and law & order at site – RPF. viii) State police clearance for restoration – RPF ix) Restoration operations-

Rolling stock-Mechanical Department Fixed infrastructure like track, Over Head Equipment, Signalling system, etc- departments concerned.

x) Maintenance of SPART/ART & SPARME/ARME rolling stock/break down cranes including rail-cum-road and road mobile emergency vehicle etc.- Mechanical department

xi) Maintenance of equipment kept in SPART/ART/SPARME/ARME for rescue and restoration operations – departments concerned.

xii) Media management at site- i) Site Manager shall be the Chief spokesman at site and can be assisted by the branch

officer concerned, if needed. ii) Public relation/Commercial department to look after the media needs at site.

xiii) Check list for the officers & supervisors must be issued in the form at a pocket booklet indicating Dos & Don’ts for the benefit of: i) First official reaching the site of accident. ii) Senior most officer at the site. iii) Divisional/HQ control organization iv) Station Manager/Station Master

The Disaster Management Plans must be reviewed and updated in the month of January every year.

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1

(Chapter-1) DISASTERS – AN INTRODUCTION 1.0 Definition:

Railway Disaster is a serious train accident or untoward event of grave nature, either on the railway premises or arising out of railway activity in that area, due to natural or man-made causes, that may lead to loss of many lives and/or grievous injuries to a large number of people, and/or severe disruption of traffic, necessitating large scale help from other Government/Non-government and Private Organisations.

1.1 Types of Disaster causing interruption to train services:

Disater in the Railway context was traditionally a serious train accident, caused by human/equipment failure, which may affect normal movement of train services with loss of life or property or both. This is now extended to include natural and other man made disasters. Some of the disasters are listed below with a few examples:-

Human/Equipment failure:

The following disasters/ accidents may be caused by human/equipment failure, which may affect normal movement of train services with loss of life or property or both. Collisions, with huge number of casualties. Derailments at a bridge over a river and coaches falling down.

Derailment of a train carrying explosive or highly inflammable material. Tunnel collapse on a train.

Fire or explosion on train. Train marooned (flash floods) due to dam bursting, etc. Train washed away in cyclone, etc.

Natural Calamities:

Natural calamities may also cause serious damage to rolling stock, fixed assets, buildings, etc. leading to disruption of traffic with loss of life/property. Landslide

Earth quakes Floods Storm/Cyclones/Tornadoes Tsunami, etc.

Man made Disasters:

Sabotage or terrorism causing deliberate loss of life and/or damage to property. Setting fire to train/railway installations and railway property. Bomb blasts at railway stations/trains and other railway installations.

Placing of obstructions on track to cause wide spread disruption to traffic Tampering with railway fittings to cause accidents. Chemical (Terrorism) Disasters. Biological and Nuclear Disasters.

Situation of riots where large scale loss of life and property is involved/envisaged. 17.2 Levels of Disaster causing interruption to train services:

Railway accidents can be categorized into different levels: i) Accidents of a magnitude which can be managed by the concerned divisional authorities. ii) Accidents of a magnitude which may require assistance from neighbouring divisions but can be

managed by the Zonal Railway and iii) Disasters of a magnitude in terms of their severity or scale of casualties that require active

involvement of multiple agencies of the Central Govt. (Ministry of Railways and other Ministries).

2

An Integrated Operation Centre (IOC) has been set up in the Ministry of Home Affairs (MHA) to handle disaster situation on a 24x7 basis. A Standard Operating Procedure has been prepared for alerts of events of different types and a uniform system has been devised by categorising each type of alert in stages- Yellow, Orange and Red. For Ministry of Railways these are:-

Category Description Stage

Minor 50 or more casualities (inclusive of death and injuries) Yellow

Medium 51-99 deaths Orange

Major 100 or more deaths or where additional assistance is sought Red by the Ministry of Railway.

1.3 Declaration of a Railway accident/situation as a Disaster:

In case of a serious accident or any other extra-ordinary situation leading to disruption of traffic, the Administration would take a conscious decision whether the situation is to be classified as a Disaster or not. A disaster should normally be declared when an accident/situation is beyond the coping capabilities of Railway, and would require large scale assistance from other agencies. Strike should normally not be considered as a disaster, and should be dealt with as per C.Rly.’s Strike Scheme.

GM / AGM or CSO are the nominated officer to declare an accident or an extra-ordinary situation as a Disaster in public interest. Such declaration will be issued to all concerned with the approval of General Manager. If an accident or any other extra-ordinary situation is declared as a Disaster, all instructions as contained in this Disaster Management Plan would automatically come into force, and officers and staff of all departments would take action as laid down in this book and also in accordance with the provisions of the Accident manual and other instructions issued from time to time.

All officers, supervisors and staff concerned should be fully conversant with various duties listed therein and carry them out without fail.

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3

(Chapter – 2) DISASTER PREPAREDNESS- AVAILABILITY OF RESOURCES 2.0 Introduction:

Railways are generally self-reliant in carrying out rescue and relief operations as a result of having a well organized set up including ARMEs and ARTs. However, major accidents involving heavy casualties in remote areas or in difficult terrain or under adverse weather conditions are possible to be managed efficiently only by mobilizing non-railway resources.

Disaster Management mechanism in Railways can be maintained at a high level of preparedness and efficiency by keeping all resources readily available and in good fettle. Resources imply both Railway and non-railway men and material including medical, personnel, transport, volunteers, police and fire services. Details of these resources, their location, contact numbers and other details have been identified, compiled and placed in a ‘Data Bank’.

Resources available in case of a major accident may be grouped into 4 different units, depending on the time frame within which these can be made available after an accident. These are as follows:

1. Resource Unit I Railway and non-railway resources available

on the train, and at nearby surroundings.2. Resource Unit II Railway resources available at ARME/ART

depots and elsewhere on adjoining Zones and Divisions.

3. Resource Unit III Railway resources available at ARME/ART depots and elsewhere on adjoining Zones and Divisions.

4. Resource Unit IV Non-railway resources available within or outside the division.

2.1 Resource Unit – I:

(a) On trains carrying Passengers following resources are available:

(i) First Aid Box available with the Guard. (ii) First Aid Box available with Manager of the Pantry Car. (iii) Portable Telephones, Fire Extinguishers in Brake Van with the Guard. (iv) 2 Fire extinguishers each in all A.C. coaches, SLRs, Pantry Cars and Loco. (v) Portable Telephones with Driver on locomotive. (vi) Walkie-Talkie with Guard and Driver. (vii) Escort staff on nominated trains (RPF, C&W, Elect, etc.) (viii) Cell Phones/Mobile communications with Passengers. (ix) Information collected by Travelling Ticket Examiner about Medical Practitioners

travelling on the train. (x) Information collected by TTE about Railway Officers travelling on the train. (xi) Railway Staff travelling on the train either on duty or on leave as passengers. (xii) Passengers travelling on the train who volunteer their help for rescue and relief work. (xiii) Doctor and para medical staff with emergency medicines and equipment on nominated

trains, like Duranto.

(b) Non-railway resources available nearby:

(i) Volunteers from nearby villages and towns. (ii) Transport facilities available at site or passing through nearby LC Gates. (iii) Tractors with trolleys from nearby villages both for transport purposes and for lighting

up the accident site. (iv) NGO’s working in the area. (v) Private doctors, hospitals, clinics, PMC’s in the vicinity. (vi) Police and other agencies of State Govt. (vii) Army or para-military establishments nearby.

4

(viii) Coolies and vendors at nearby stations. (ix) Station staff and local Railway administration should requisition help from non-railway

sources before railways own rescue team arrives. (x) Such local networks are most effective in rushing assistance immediately, especially

with regard to: - medical succour, - additional manpower, - rescue equipment, - lighting arrangements, - transport services, - fire fighting tools etc.

(c) Railway resources available nearby: (i) Engineering gangs. (ii) OHE staff and signal staff available. (iii) Other resources such as medical facilities, communication facilities, etc.

(d) At adjoining Stations:

(i) Staff available at adjoining or nearby stations. (ii) Railway resources as given in ‘Data Bank’. (iii) Non-railway resources as given in ‘Data Bank’. (iv) Resources should be mobilized to send medical team at short notice as given in the

respective DM Plans. 2.2 Resource Unit – II:

(i) ARMEs, ARTs with 140T crane as stabled at nominated stations.

(ii) Railway medical and departmental resources. 2.3 Resource Unit –III:

(i) ARMEs, ARTs with 140T crane on adjoining Zones/Divisions. (ii) Resources of men and material available on adjoining Zones/Divisions are given in their

data bank and included in the Zonal/Divisional DM Plans. (iii) Copies of DM Plans of adjoining divisions should be available with the Divisional Control

Office. 2.4 Resource Unit –IV:

(i) Non-railway resources available within the division- as given in the data bank. (ii) Non-railway resources available outside the division- as given in the data bank and

included in the respective DM Plans of adjoining Zones/Divisions.

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5

(Chapter – 3) DISASTER PREPAREDNESS – ARMEs/ARTs

3.0 Accident Relief Medical Equipment Van:

1. ARME Scale I- Equipment stored in Special Medical Relief Vans stabled in different sidings:

(i) Location of ARME scale I are given below in Para 3.0.2. (ii) One key of the van is available with the Loco Foreman or the Station Master in a glass

fronted case. (iii) Other key is with the doctor in charge of the ARME. (iv) Medicines and equipments are provided as per Railway Board norms. (v) Keys of all locks inside the ARME are also in duplicate. One set of keys are with the Medical

officer in charge of the ARME and the other set of keys are kept in a glass-fronted case inside the ARME.

2. Location of ARME scale- I and Scale-II:

ARME Scale- I ARME Scale-II MUMBAI DIVISION Kalyan–[Self propelled] CSTM 010-63068, 9004411304Igatpuri LNL 010 – 69241, 8421648489 9004410450

BHUSVAL DIVISION Bhusawal Manmad, Badnera, Chalisgaon, 011 – 55494 Murtizapur, Pachora 9503011408,9503011401

Nandgaon Khandwa PUNE DIVISION Pune (Self Propelled) Satara 013 – 55270(O), 55469(R), 55868 9423161820 Miraj 013 - 58658 7219613439

3. Target time of turning out ARME/SPARME:

The target time of turning out the ARME is as under- For stations where the ARME is stabled on a siding with exit from both ends 15 minutes. For stations where the ARME is stabled on single exit siding 20 minutes, subject to the remarks furnished below. The above time should be reckoned from the moment the siren is sounded till the time ARME is ready in all respect for dispatch.

3.1 Accident Relief Train:

1. Accident Relief Train

(i) ART locations are given below in Para 3.1.2 (ii) ART Spl. Formation is stabled complete in different siding having double exit/entry for

faster exit in both directions. (iii) Rescue/Restoration equipments are kept as per Railway Board’s instructions. (iv) ART special keys are with the following Officials:

- Engineering Tool Van – SSE/SE/JE/Permanent Way. - Mechanical Tool Van - SSE/SE/JE/Mechanical. - O.H.E. Tool Van - SSE/SE/JE/OHE-TRD.

(v) SPART is propelled by an in-built Diesel Engine and is capable of movement in both directions. Mechanical department does the coordination.

6

(vi) Crane Supervisors will ensure availability of adequate fuel, water and other in the crane

at all times. (vii) On getting Emergency call, the Crane Supervisors shall check and ensure:

- Correct marshalling of Crane according to site requirement. - Alert the standby Crane Operator of 140T Crane.

(vii) In case the road approach is faster, re-railing equipment may be moved by road as required.

2. Location and Turnout Time: The following table shows the stations where ARTs/ MFD are stabled with the particulars of travelling break down cranes:

Division ARTs with MFD/ Rerailing equipmentBreak down

Crane & Speed

Kurla – “A” Class ART &

Road mobile ARU 140 T/

010 – 66220(O)

100kmph

010 – 52216(R)

9004410783, 9004410777

Kalyan – “B” Class ART &

Mumbai Road mobile ARU

010 – 63068(O)

9004411304

Road Mobile ARU, SSE (KYN) 010 – 63179,

63240, 9004410443

Igatpuri

010 – 69241(O)

010 – 69296 (R)

9004412986, 9004410450

Bhusawal - “A” Class

011 – 55423 (O) 140 T/

011 – 55424 (R) 75kmph

Bhusawal 9503011427

Manmad - “A” Class

011 – 72395(O) 140 T /

9503011430/431 100 Kmph

SSE- 72628 (O)

Ajni - “A” Class 140 T /

012 – 56456 (O)

100 kmph

9503012405

Amla

Nagpur 012 – 57545 (O)

012 – 57445 (R)

9766632503/497

Wardha

012 – 54246 (O) ART-24259

012 – 54247 (R)

(Medical)9766632502 / 9766340250 (ARME)

Miraj – “A” Class (Tool Van C)

Pune 013 – 55439 140 T/

7219613416

100 kmph

Road mobile ARU (Pune) SSE (C&W) PA

013-55439,55441,9503013402

Daund – “A” Class

014 – 54414 140 T/

9503014410 100 kmph

Solapur 014 – 54430 (O)

Wadi

014 – 51430 (O), 51433 (ART)

014 – 51415(R)

7760991845, 09845705526

7

B.G. (TOOL VANS) Division Location Mumbai Lonavla

Road Mobile ARU (Accident Recovery Unit)

Division Location

Mumbai Kalyan,Kurla and Panvel

3. Target time of turning out ART:

The Accident Relief Train must be turned out /dispatched from the base station to the site of accident within 30 minutes by day/ 45 minutes by night after sounding of the hooter.

4. Sounding of Hooter for Break Down

Sounding of hooters for turning out of ART/ARME Van will be as follows: - Circumstances CodeFor accidents in Loco Sheds/Traffic Two long blasts each of 45 secondsYards at Home Station requiring only duration with 5 seconds break inbreak down train. between.For accidents outside the home station Three long blasts each of 45 secondsrequiring only break down train. duration with 5 seconds break in

between.For accidents at home station requiring Four long blasts each of 45 secondsboth medical van & breakdown train. duration With 5 seconds break in

between.For accident outside the home station Five long blasts each of 45 secondsrequiring both Medical Van & Break duration With 5 seconds break indown train. between.For cancellation of Medical Van and One long blast of 90 seconds durationBreakdown train.

8

3.2 1. ART/ ARME/ MFDS OF ADJACENT ZONES: Zonal Railway Section ART ARME Phone Nos. Division WESTERN RAILWAY Mumbai Division Mumbai Central - Scale – I 9004499418 (M)

45077 (Rly. Res.) 44533(Rly. Off.) Bandra SP ART “B’ 47626, TRUNCK.ART ‘B’ 9004498462 Valsad ART ‘B’ Scale – I 49230 (Rly.) 9724099428 9724099436 Udhana ART ‘A’ Scale –I 41871 (Rly.) 140 T 9724099472 9724099457 KONKAN RAILWAY Ratnagiri Verna ART ‘A’ Scale– I 09004477342

140 T 0832-2755556 0832-2884132 (Fax) Ratnagiri Scale–I 9004474802 Hot Line 40210, 40240 (Rly.)

40242 (C&W), 40210 (SM)

Karwar Karwar Dy.SS. 09686683902 2. Authority to order movement of ARME & ART to site:

(i) On receipt of information about serious accident involving casualties, ARMEs and ARTs

shall be ordered immediately.

(ii) On receipt of advice of an accident, the CHC/Dy.CHC (Punctuality) on in uncontrolled section, the station master of the terminal station shall order the medical van and/or breakdown/road mobile ARU, Tower Wagon as nessesary.

(iii) After sounding of siren the ARME and ART should be run out within the stipulated target

time.

9

3.3LOCATION MAP OF ARME & ARTs OF CENTRAL RAILWAY AND ADJOINING RAILWAYS.

10

(Chapter – 4)

4.0 List of Tunnels and location in Mumbai Division Sr. Tunnel No. Section Road Location Length Location of ART & ARME

No.

On one side On other side 1. Parsik Tunnel CSTM-KYN UP & DN 36/6-37/1 1316.78

ML ART CLA with ART, SPARME2. Nutan Tunnel CSTM-KYN UP & DN LL 37/17-18 108.80

3. Reti bunder CSTM-KYN UP & DN LL 38/16-39/1 109.90 140T Crane KYN

Tunnel

4. Belapur tunnel Nerul –BEPR Double 37/11-37/12 65.50

5. Bhise Nagothane- Single 134/8- 135/5 740.00 ART CLA with ARME cum MFD

Tunnel) Roha 140T Crane, Van Ratnagiri &

ART, SPARME ART 140T crane at

KYN Verna at CRCL

SE Ghat

1. 1 DN PDI-TKW DN single 104/16-25 77.14 ART CLA with

140T Crane,

ART &

SPARME KYN

2. 2 DN PDI-TKW DN single 104/28-33 121.96



5. 5 DN PDI-TKW DN single 105/12-22 21.61 Tool Van PA with

6. 6 DN PDI-TKW DN single 105/12-22 119.22 HRE, ARME PA,

ART DD with

7.

7 DN

PDI-TKW DN single 106/5-10 189.04

140T crane,

ARME DD

8. 8 middle PDI-TKW Middle 106/26-27 543.00

9. 9 DN PDI-TKW DN single 106/26-107/8 514.37

10. 10 UP PDI-TKW UP single 106/29-107/2 124.40

11. 11 UP PDI-TKW UP single 106/26-107/1 258.55

12. 12 DN PDI-TKW DN single 107/14-108/2 433.40

13. 13 Middle PDI-TKW Middle 107/13 & 108/2 92.60 14. 14 UP PDI-TKW UP single 107/18 & 108/1 264.65

15. 15 DN PDI-TKW DN single 108/4-9 397.76 ART CLA with Tool Van PA with

16. 16 middle PDI-TKW Middle 108/NL3-7 377.00 140T Crane, HRE, ARME PA,

17. 17 UP PDI-TKW UP single 108/5-6 255.50 ART & ART DD with18. 18 DN PDI-TKW DN single 108/NL13-15 106.00 SPARME KYN 140T crane,

19. 19 UP/M PDI-TKW UP/middle 108/23-31 43.60 ARME DD

20. 20 DN KYN-LNL DN single 109/3-5 67.00

21. 21 UP PDI-TKW UP 109/NL22- 823.00

110/NL1

22. 22 DN/M PDI-TKW DN/middle 110/1-2 132.94

23. 23 DN/M TKW-MHC DN/middle 110/1-2 42.94



26. 26 UP TKW-MHC UP single 110/NL23- 121.70

112/NL1

27. 27 M TKW-MHC Middle 114/19-25 77.14

28. 28 M TKW-MHC Middle 114/19-25 181.42 29. 29 DN TKW-MHC DN Single 114/24-25 164.45

30. 30 UP TKW-MHC UP single 114/20-22 61.00

31. 31 UP TKW-MHC UP single 114/20-21 50.85

32. 32 UP TKW-MHC UP single 114/NL23- 341.00

115/NL2 33 M TKW-JBC Middle 114/29-115/2 32.94

11

34. 34 DN TKW-JBC DN single 114/30-115/1 37.51

35. 35 MID TKW-JBC DN single 115/4-8 53.23

36. 36 UP TKW-JBC UP single 115/NL4-NL5 252.85 37. 37 M TKW-JBC Middle 115/9-13 110.34 38. 38 M TKW-JBC Middle 116/18-24 75.92

39. 39 UP TKW-JBC UP single 116/NL1- 185.00

117/NL1


117/NL11

41. 41 M TKW-JBC Middle 116/42-117/3 84.11


119/NL1

43. 43 DN/M TKW-JBC DN/MID 117/25-26 260.03

44. 44 DN/M TKW-JBC DN/MID 117/35-118/2 234.43

45. 45 DN TKW-JBC DN single 118/1-2 64.64

46. 46 DN TKW-JBC DN single 118/1-2 67.69

47. 47 DN TKW-JBC DN single 119/NL21- 365.62

120/NL1

48. 48 UP/M MSC-KAD MID/UP 120/10-11 99.70

49. 49 DN MSC-KAD DN single 120/NL7- 2156.00

123/NL1

50. 50 UP/M MSC-KAD MID/UP 121/28-29 352.20

51. 51 UP/M MSC-KAD MID/UP 122/7-123/1 945.19

52. 52 DN MSC-KAD DN single 124/NL18-NL22 149.77

NE Ghat

1 2A KYN-IGP DN ML 129/15 -26 113.80

2 3A KYN-IGP DN ML 129/47A-130/7 468.48

3 4A KYN-IGP DN ML 130/20A-71 380.00

4 7A KYN-IGP DN ML 131/57A-70 193.00

5 2B KYN-IGP Middle Rd 129/6-39 116.74

6 3B KYN-IGP Middle Rd 129/12-27 112.78 ART & ARME7 4B KYN-IGP Middle Rd 129/41-130/9 577.90

IGP, ART MMR

8 5B KYN-IGP Middle Rd 130/19-73 427.94 ART CLA with

with 65T Steam

9 1C KYN-IGP UP ML 124/9C-51C 505.00 140T Crane,

crane, ART BSL,

10 2C KYN-IGP UP ML 126/38-129/11C 190.00 ART &

ART DD with

11 3C KYN-IGP UP ML 129/11C-30 173.00 SPARME KYN

140T crane,

12 4C KYN-IGP UP ML 129/42-130/10 580.00

ARME DD

13 5C KYN-IGP UP ML 130/13-17C 470.00

14 6C KYN-IGP UP ML 130/84-131/36 690.00

15 8C KYN-IGP UP ML 132/13-26 109.73

16 1AB KYN-IGP DN & Middle 124/10AB-49 466.95 17 6AB KYN-IGP DN & Middle 130/83A-131/4 53.64

18 7BC KYN-IGP UP & Middle 131/56-132/8 239.57

PNVL-KJT

1. Tunl no.1 PNVL- KJT SL Ch.14.613 to 214.00 ART CLA with ART CLA with

14.827 140T Crane, 140T Crane, ART2. Tunl no.2 PNVL- KJT SL Ch. 22.526 to 2692.00 ART & & SPARME KYN

25.218 SPARME KYN

NRL-MAE

1. -- NRL-MAE Single CH 346 To 348 35.98

12

(Chapter – 5) SHARING OF RESOURCES WITH STATE GOVERNMENT AND OTHERS 5.0 Introduction:

With the provision of existing ARTs/ARMEs, the Railway administration may not be able to reach the site of accident in reasonable time, say within 2 (Two) hours, in all cases. So, HLC has proposed to enter into an MOU with the State Governments so that Railway and District administration can join hands for mutual assistance in case of Railway/ Non-Railway disasters. Railways may provide rail mobile Accident Rescue & Relief Van and State Government may provide necessary medical/ paramedical support, Ambulances, Fire Brigades, Road transport buses, Police force, Home Guards, etc. Railway may also station Railway Rescue and Relief Commissioner at State Headquarter for ensuring co-ordination between Railway and civil authorities. To achieve the above-mentioned objective MOU has been signed between CMD C.RLY and Secretary/Health, Maharashtra Govt. vide letter No.T.102.P.4.H.Dist.Mgmt. Recomd. No. 4 Dt 18.12.2003.

5.1 Relief Commissioners: At state level, relief commissioner has been nominated by state govt. for coordinating disaster management activity. 1. STATE LEVEL RELIEF COMMISSIONERS Relief commissioners of relevant states are mentioned below, they can be contacted for assistance in case of any disaster. Maharashtra Res. Fax:

Phone: 022 22025274 022-22016818 022- 22828169

2. District Level Relief Commissoners: Similarly at district level, District Magistrate and Superintendent of Police are nominated for the above work.

DISTRICT COLLECTORS AND SUPERINTENDENT Of POLICE Sl.

District STD District Collectors Superintendent of Police

No. Code Off Res Off Res

1. Mumbai 022 22662440 22664232 22620826 23679442

2. Thane 022 25344041 25329191 25344499 25861313

3. Raigarh 02141 222001 222002 222093 222008

4. Pune 020 26114949 26361818 26125396 26349999

5. Nasik 0253 2578600 2578700 2305200,2305219 2305203

A list of Civil and Police Authorities are given in the Data bank. 5.2 NGOs:

In Major Disaster Railway and state government resources may not be adequate to handle disaster efficiently in such cases, local NGO’s help is very necessary. A separate list of NGO’s is attached in Data bank.

5.3. The assistance from Air Force / Army / Navy / Oil Companies can also be taken –Important telephone Numbers are given in the Data Bank.

----------------------

13

(Chapter – 6)

DISASTER RESPONSE –OVERVIEW 6.0 Golden Hour:

If a critical trauma patient is not given definite medical care within one hour from the time of accident, chances of his ultimate recovery reduces drastically, even with the best of Medical attention thereafter. This one-hour period is generally known as The Golden Hour.

During this Golden Hour period. every effort should be made to: (i) Render definite medical care to the extent possible preferably by qualified medical

practitioners. (ii) Stop bleeding and restore Blood Pressure. (iii) Persons under shock should be relieved of shock immediately. (iv) Transport casualties to the nearest hospital so as to reach within this Golden Hour period. For being effective, any Disaster Management System should aim at recovering as many criticalpatients as possible and rushing them to hospital within this period.* First Aid details are given in Chapter – 21.

6.1 Disaster Syndrome:

A victim’s initial response following a Disaster is in three stages, viz. Shock stage, Suggestible stage and Recovery stage. These initial reasons are called Disaster Syndrome. (i) Shock stage: In which victims are stunned, dazed and apathetic. (ii) Suggestible stage: In which victims tend to be passive but open to suggestions and willing to

take directions from rescue workers and others. (iv) Recovery stage: In which individuals may be tense and apprehensive and may show

generalized anxiety. 6.2 Three Different phases of Disaster Response:

Disaster Response in case of a Railway accident consists of three phases. These three phases are determined both by the time factor, as also by the extent of specialized assistance available. Firstly, it begins with the spontaneous reaction of men available on the train at the time of the accident. Thereafter, the second phase continues with contributions made in rescue and relief work by men and material available locally in nearby areas of the accident site. The third and longest phase consists of meticulously planned action by trained DM teams who arrive at the accident site to carry out rescue and relief operations. The first phase, which is of shortest duration, lasts for about half an hour. It is an amateurish, poorly equipped effort, but is nevertheless the most important phase. In most cases, this is the only help available for a major part of the ‘Golden Hour’. The second phase, which is of 2-3 hrs. duration, is comparatively less amateurish and much better equipped. Their contribution is vital since the ‘Golden Hour’ period comes to an end during the working of this group. How many critically injured passengers can finally be saved depends solely on the efficiency of this group. The last and final phase of Disaster Response by Railway’s DM team continues for a few days. It comes to an end not only with the restoration of traffic but also with the departure of most relatives and next of kin from the accident site and disposal of all bodies. Few of the grievously injured that continue to be hospitalised for comparatively longer spells are then the sole responsibility of Railway’s medical department. With the above scenario in mind, it is necessary to take firm and quick decisions to save lives and property. To achieve these objectives, Railways have a well-defined action plan that is successfully executed by the coordinated efforts of different disciplines, all of who function as a team. The three groups which are active during the above mentioned three phases of Disaster Response, may be classified as follows: -

i) Instant Action Team (IAT). ii) First Responders (FR). iii) Disaster Management Team (DMT).

----------------------

14

(Chapter – 7)

DISASTER RESPONSE – INSTANT ACTION TEAM 7.0 Instant Action Team composition:

i) The Guard, Crew, TTEs, AC coach attendant, RPF and other railway staff on duty on the accident involved train.

ii) GRP staff travelling on the train on duty. iii) Railway staff travelling by the accident involved train either on duty or on leave as

passengers. iv) Doctors travelling by the train. v) Passengers travelling on the train who volunteer for rescue and relief work. vi) Railway staff working at site or available near the site of the accident. vii) Non-Railway personnel available at or near the accident site.

7.1 Duties of Guard, Driver, Travelling Ticket Examiner, AC Mechanic/Attendant and

RPF/GRP Staff Detailed duty lists of Guard and Driver are laid down in the Accident Manual of Railways. Some of the more important ones are enumerated below:

a) Guard:

i) Note the time of the accident and the location. ii) Switch on the Amber Light, if provided, in Flashing Tail Lamp, in the rear of brake van. iii) Inform Driver on walkie-talkie set. iv) Inform Station Master on Walkie-talkie set, if possible. v) Protect adjacent line/lines if required and the line on which the accident has taken place as

per G&SR. vi) Secure the train and prevent escaping of vehicles. vii) Make a quick survey of magnitude of accident and roughly assess casualty, damage and

assistance required. viii) Send information through quickest means to Control Office and SMs on either side of the

block section. For this purpose:-. a) Walkie-talkie communication provided with stations should immediately be used.

b) Otherwise, field telephone should be used. c) If a train comes on the other line, which is not blocked, the same should be stopped

and information sent through the driver. d) Assistant driver may be sent to the next station to convey information of the accident.

e) If all of the above fail, one of the railway staff on duty on the train should be sent on

foot to the nearest station. ix) Utilize Emergency Train Lighting box to facilities medical aid. x) Save lives and render First Aid. xi) Call for Doctors and seek their assistance. xii) Seek assistance of Railway staff and other volunteers from train to rescue injured or

entrapped passengers. xiii) Direct Railway staff and other volunteers from train for attending to injured. xiv) Ensure that Railway staff constantly man field telephone. xv) Arrange protection of passengers’ belongings and Railway property with the help of

Railway staff, volunteers on train, RPF and GRP. xvi) Stop running trains on adjacent line and utilize resources on that train. xvii) Control/Extinguish fire using fire extinguishers. xviii) In electrified section if OHE is affected, take steps to switch off OHE supply. xix) Arrange for transportation of injured to hospital. xx) Record evidence or statements, if any, given by passengers. xxi) Preserve all clues and evidences regarding probable cause of the accident and ensure that

these do not get disturbed. xxii) Log your activities. Do not leave the spot unless a competent authority relieves you.

15

b) LP/ALP or Motorman

i) Note the time of the accident and location. ii) Switch ON the ‘Flasher Light’ of the locomotive. iii) Inform Guard on walkie-talkie set. iv) Inform Station Master on walkie-talkie set / mobile phone if possible. v) Protect adjacent line, if required and the train in front as per G&SR. vi) Control/Extinguish fire using fire extinguishers. vii) Take necessary action to keep the loco safe. viii) Take necessary action to prevent Loco/Vehicles/Wagons from rolling down. ix) Make a quick survey of magnitude of accident and roughly assess casualty, damage and

assistance required. x) Send information through quickest means to Control Office and SMs on either side of the

block section. For this purpose, a) Walkie-talkie communication provided with stations should immediately be used. b) Otherwise field telephone/mobile should be used. c) If a train comes on the other line, which is not blocked, the same should be

stopped and information sent through the driver. d) Assistant driver or Assistant guard may be sent to the next station to convey

information of the accident. e) If all the above fail, one of the railway staff on duty on the train should be sent on foot

to the nearest station. xi) Render all possible assistance to the guard. xii) Preserve all clues and evidence regarding probable cause of the accident and ensure that

these do not get disturbed. xiii) Log your activities. Do not leave the spot unless you are relieved by a competent

authority. xiv) If necessary, detach Loco and take it to inform SM.

c) Travelling Ticket Examiners :-

i) Preserve reservation charts of each coach containing names of passengers who actually travelled and on which berth number.

ii) Avail services of Doctors travelling by the train and render Medical assistance. iii) Render First Aid to injured. iv) Help passengers evacuate using doors and emergency windows. v) Control/Extinguish fire using fire extinguishers of A.C.coaches, SLR, Pantry Car and Loco. vi) Inform Railway Officers travelling on the train. vii) Collect particulars of injured passengers and prepare a list showing exact position of

injured in coaches, from Train Engine to Brake Van. This should be handed over to Railway doctors when ARME arrives.

viii) Prepare a separate list of dead passengers with address and ticket particulars, if available. ix) Take assistance of local people and other volunteers at site. x) Transport injured passengers by road vehicles, if available, to the nearest hospital. xi) Inform stranded passengers about alternative transport arrangement. xii) Record Evidences or statement given by passengers / others at site.

d) AC Mechanic / Attendant

i) Switch off the power supply to avoid short-circuiting. ii) Assist the TTEs in their duties at the accident site.

e) RPF/GRP Staff

i) Try and rescue as many passengers as possible from the accident involved coaches.

ii) Control/Extinguish fire using fire extinguishers of Station, A.C. coaches, Pantry Car, SLR and Loco.

iii) Render First Aid to injured. iv) Arrange to shift injured persons to the nearest hospital. v) Protect passenger’s luggage and railway property. vi) Preserve all clues and evidences regarding probable cause of the accident and

ensure that these do not get disturbed.

16

7.2 Railway staff travelling on the accident affected train:

i) Whenever a train is involved in a serious accident with casualties/injuries to passengers, all railway staff travelling on the train either on duty or on leave are deemed to be on duty with immediate effect.

ii) Under no circumstances should any of them leave the accident site unless and until Divisional officers arrive, take over charge of rescue and relief operations, and permit them to leave.

iii) Railway staff on train/at site shall volunteer themselves to render assistance and report to TTE/Guard of the Train.

iv) The senior most officers travelling on the train will assume charge as Officer-in-Charge Site (Site Incharge).

v) Normally the senior most officers will be travelling in either the 1AC or in 2AC coach, and most probably in the Emergency Quota section of the coach. The Emergency Quota section of 2AC is invariably in the centre of the coach (berth nos. 19-22). In any case the TTE would know who are the railway officers travelling in 1AC or 2AC.

vi) Similarly, other railway staff will be travelling in 3AC coach, and most probably in the Emergency Quota section of the coach. The Emergency Quota section of 3AC is also in the centre of the coach (berth nos. 25-30).

vii) Similarly, some Group ‘D’ railway staff may be travelling in Sleeper coach, and probably in the Emergency Quota section of the coach. The Emergency Quota section of a Sleeper coach is located in the centre of the coach (berth nos. 33-40).

viii) In the absence of any officer, senior most TTE/Guard will discharge duties listed out for Site Officer.

7.3 Duties of Site Officer– Immediately after the accident:

i) Note down the time of accident. ii) Ensure protection of traffic by Guard and Driver. iii) Ensure reporting of accident to nearest Station/Control. iv) Roughly assess the extent of damage and likely number of casualties. v) Collect railway staff and volunteers from amongst the passengers and form different groups.

Each of these groups should be assigned work as detailed at item 6 below. vi) Maintain a log of events. vii) Till Divisional Officers arrive and take over charge of the situation, continue to discharge duties

of Site Officer. viii) After Divisional Officers arrive, fully brief the DRM and hand over charge to him. ix) The on-board Site Officer should ensure issue of a detailed message with following information

before leaving the site of the accident. - Time/Date of accident. - Location Km./between stations. - Train number and description. - Nature of accident. - Approximate number of killed/injured. - Extent of damage. - Assistance required. - Condition of the adjacent line, if any. - Whether OHE is involved. - From here onwards, the DRM of the accident involved division takes over Charge as Site

Officer. 7.4 Formation of Groups comprising members of Instant Action Team:

i) Site Officer shall immediately collect all Railway staff on train/at site and form separate groups.

ii) Passengers travelling by the same train that volunteer for rescue and relief work should also be drafted into these groups.

iii) Passengers from accident-involved coaches should be directed toward their own coach. iv) Passengers from coaches, which are not affected, can be distributed amongst other accident-

involved coaches. v) In the absence of Site Officer TTE shall take steps to form such groups. vi) In the absence of TTE, the Guard shall take steps to form such groups. vii) 5 or 6 groups should be formed depending on number of coaches involved. viii) Ideally, one group should be formed for handling each coach.

17

ix) In case sufficient numbers of officers are present, then one officer should be made in charge of each group.

x) Otherwise, Sr. Supervisors travelling by the accident-involved train should be nominated as in-charge of each group to co-ordinate its working.

xi) In case sufficient numbers of Sr. Supervisors are also not present, one TTE should be nominated as in-charge of each group to co-ordinate its working.

xii) Each group should rescue injured, entrapped passengers. xiii) A chain of command should be specified for smooth operations at accident site till the

ARMV/ART reaches for eg. Guard, Senior most TTE, Loco Pilot & so on, so that even if a key official is enjured the next in line can assume the command of the team.

7.5 Duties of members of Instant Action Team – Till arrival of Divisional Officers:-

i) If a person is bleeding and loosing blood, or if he is unconscious, then in that case you have to act quickly. ‘Golden Hour’ should be kept in mind. You may have at the most only one hour’s time on hand.

ii) In such cases, immediately administer First Aid to the injured passenger and try and stop further loss of blood.

iii) Persons trained in first aid may do ‘Cardio Pulmonary Resuscitation.” This may save several lives.

iv) If the door is open and is accessible, then uninjured passengers should be helped to come out from the door.

v) In AC coaches the windows panes should be broken open in order to let in fresh air for the occupants, and thereafter to evacuate them.

vi) Non-AC coaches have one emergency exit window on each side. The position of this emergency window is 5th from the left when facing the line of windows from inside the coach. They are opposite berth nos. 23 and 57. In case the door is locked and jammed, try and open these windows so that some of the uninjured passengers can come out through the emergency exit.

vii) Special care should be taken while evacuating the old, infants and children in order to ensure that they are not separated from their family members.

viii) Extrication of critically injured should be done under medical supervision as far as possible. ix) In case medical supervision is not available, then critically injured passengers should be made

to lie down on a bed sheet and thereafter taken out by 4 persons holding the four corners. This will ensure that no further damage takes place (Bed sheets will be available in AC coaches)

x) Passengers who are bleeding from open cuts should be tied up with strips of cloth so as to

reduce if not stop the bleeding altogether. xi) It is better not to take out the luggage from inside the coaches at the first instance, for two

reasons. Firstly, passengers both injured and uninjured should get preference in this evacuation process. Secondly, it may be safer for the luggage to be left inside where there are fewer chances of their being stolen or pilfered.

xii) After passengers have been evacuated from your coach, cross check with the reservation chart and against the name of each passenger note down as to whether he / she is injured or not.

xiii) After all passengers have been evacuated; water and eatables can be taken out gradually. xiv) Building up confidence of injured passengers by suitable advice is of great importance. xv) After helping evacuate all passengers from your coach go over to the unreserved coaches and

provide similar help to those passengers also. xvi) Railway officials from Divisional Head Quarter generally arrive at the site of the accident within

2 to 3 hours, depending on the distance of the accident site from the Divisional Head Quarter. Wait for them to come and make further arrangements.

xvii) Grievously injured passengers who are bleeding or those who are unconscious require immediate hospitalisation. In case some local people have arrived by that time, their help should be taken in shifting the grievously injured to the nearest hospital.

xviii) In case your train has been involved in an accident, but neither has your coach derailed nor any passengers of your coach injured, then you should go to the other coaches and carry out the duties as listed above.

18

7.6 Duties of the Instant Action Team – In case of fire:-

i) In case of fire pull the Alarm Chain and stop the train immediately. ii) Try and put out the fire before it becomes a big blaze by using either water or blankets etc.

Fire extinguishers are available on loco, guard’s van and A.C. coaches. iii) More people expire due to suffocation from smoke rather than due to actual burning. iv) Advise passengers to take a cloth, wet it in their drinking water and cover their nostrils. v) Instruct passengers to go to the other end of the coach, which is away from the fire, and if

possible cross over to the next coach through the vestibule. vi) Insist that passengers should save themselves first and not to bother about their luggage

which can be retrieved later on. vii) Make sure that no passenger lies down on the floor. viii) After train has stopped, passengers should come down from the coach immediately. ix) Isolate the affected coaches from other coaches. x) Building up confidence of injured passengers by suitable advice is of great importance.

7.7 Duties of Site Officer– Till arrival of Divisional officers:-

Having formed different groups consisting of available railway staff on the train and volunteers from amongst passengers, the rescue and relief work should be got started in right earnest. This entire exercise would take about 30" time. Once the rescue and relief work by the Instant Action Team has got underway, the Site Officer should then devote his attention to contacting First Responders.

(a) Locating nearby villages:-

(i) There would be some villages nearby, either visible or out of sight. (ii) In most cases, villagers turn up on their own having heard the sound of the disaster. (iii) Otherwise, try and see if any light or any other signs from the village are visible. (iv) In case none of the above is possible, then speak to either the control office or the nearest

station and find out the location of nearby villages as also their general direction. (v) Having ascertained the general location of nearby villages, send messengers (preferably a

Railway staff) to inform villagers and seek their assistance. (b) Locating the nearest manned level crossing gate:-

(i) The train driver is the best and fastest source of information regarding location of the

nearest manned level crossing gate in either direction. (ii) Send a messenger (preferably a Railway staff) to the gate for contacting the gateman. (iii) In most cases, the gateman will be able to give location of nearby villages and /or P.Way

gangs/Construction labour. (iv) The messenger should then try and stop a passing vehicle and go to the nearly village,

inform villagers and seek their assistance. P.Way gangs/Construction labour can also be called in a similar manner.

(c) Organizing assistance from local people available in nearby villages:-

(i) Villagers should be asked to make an announcement from their loud speaker (generally available in the local temple, mosque, gurudwara, church etc.) informing others regarding the accident.

(ii) Everybody should be asked to rush to the accident site with following: - Tractor trolleys (both for transportation as also for general lighting). - As many cutting implements, hammers, chisels etc. as are available. - Ropes, - Ladders,

(iii) If doctors or Para-medical staff are available in the village they should also be sent to the accident site.

(iv) The messenger should stay back and try and organize opening of a big building (preferably a school) for sheltering of injured passengers and/or preservation of dead bodies.

----------------------

19

(Chapter – 8) DISASTER RESPONSE – FIRST RESPONDERS

8.0 Duties of First Responders – Railway Staff: 1. Gang Staff:

(i) On double/multiple line section stop any other train approaching the accident area by showing hand danger signal.

(ii) Ensure that track alignments or lines are not disturbed. (iii) Report to Site Officer and assist in rescue and relief work. (iv) Assist in extricating injured passengers from coaches. (v) Assist in transporting them to nearest hospitals.

2. Gate man:

(i) Keep gate closed if the train has not cleared the gate. (ii) On double/multiple line section stop any other train approaching the accident area

by showing hand danger signal. (iii) Arrange to inform SM immediately. (iv) Don't meddle with Interlocking. (v) Avail services of road vehicles waiting or passing through LC Gate. (vi) Send message to nearby village, informing them regarding the accident. (vii) Collect men and material available nearby and direct them to site.

3. Station Master at adjoining station: (a) Conveying of information:

(i) Arrange protection of traffic by keeping all signals at ON position.

(ii) Report the accident to Station Master at the other end. He should be asked to call all off duty staff at his station and send them to the accident site.

(iii) Report the accident to Section Controller. (iv) Control to be advised regarding –

- Time and nature of accident - Brief description of accident. - Adjacent lines clear or not. - Damage to rolling stock. - Damage to track in terms of telegraph posts. - OHE masts damaged or not, and extent of damage. - Approximate number of dead and injured (grievous, simple) to be obtained

from the TTEs. (v) Following functionaries should be advised regarding the accident:

- All off duty railway staff posted at that station. - SS of Junction stations at either end. - TI, CMI - P.Way Supervisors – SSE/JE etc. - TRD Supervisors – SSE/JE etc. - C&W Supervisors – SSE/JE etc. - S&T Supervisors – SSE/JE etc. - SI/RPF, SHO/GRP. - Nearest Fire Station.

(vi) Inform civil authorities, village/town/city representatives and volunteers for possible relief assistance.

(vii) Supervisory Station Manager of the nearest Jn. station shall proceed to accident site.

(b) Medical assistance:

(i) Call for assistance from local Doctors, St.JAB, Civil and Army Hospitals, Civil defence, Scouts and guides or any such organisation.

(ii) Arrange adequate number of First Aid boxes and stretchers. (iii) Mobilize local medical team and send it to site to render First Aid to the injured.

20

(iv) Quickly transport ARME Scale – II equipment to the site of the accident. (c) Passenger assistance:

(i) Arrange drinking water, beverages and refreshments, either from Refreshment Room or local sources.

(ii) Supply beverages and refreshments free of cost to stranded passengers. (iii) Open emergency counter and display necessary information. (iv) Obtain reservation charts and display it. (v) Collect information on dead/injured and convey it whenever asked for. (vi) Make frequent announcements about diversion, cancellation, and regulation of

train services. (vii) Arrange for refund of fares as per extant rules. (viii) Help the passengers with their luggage.

(d) Transport assistance:

(i) Arrange for transport from local resources, if available, for transporting injured passengers to nearest hospitals by fastest possible means.

(ii) For this purpose, apart from tractor trolleys, even trucks passing on the highway can be utilised.

(iii) Stranded passengers to be transported from the accident spot by arranging transhipment either by train or by hiring road vehicles.

(e) Security assistance:

(i) Advise RPF/GRP/State Police to provide security to passengers, their belongings and railway property.

(ii) They should also be asked to assist in rescue and relief work. (f) Communication Assistance:

(i) Direct passengers to PCO booths available nearby. (ii) Issue free telegrams and make available STD phone/ mobile phone to relatives of

dead/injured. (g) Sending manpower for site:

(i) Proceed to site of the accident by quickest means with trolleys, coolies, lamps, vendors and any other equipment that is considered necessary.

(ii) Till relieved by a Traffic Inspector or Divisional Officers be in charge of site and carryout rescue/relief operations.

(h) Preservation of clues and evidences:

(i) TI/SM first reaching the site shall take action to preserve clues and evidences. (ii) Secure records related to accident in the Station/Cabin. (iii) Seal slides, levers, knobs and Relay room, if accident takes place within the Station

limit. 4. Duties of TI/SSE P-WAY/Sr. CWI/Sr.LI/SI:

(a) Rushing to accident site with men and material:

(i) Before leaving for the site of accident organise maximum number of men to go to the accident site along with their equipment.

(ii) Reach the site of accident by quickest available means. (b) Rescue and relief:

(i) Ensure that the obstructed line is protected. (ii) Direct all staff working under them to assist in rescue and relief work. (iii) All of them should work as per directions of Site Officer.

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(iv) Assess casualties and arrange to render First Aid. (v) Shift injured to nearest hospital.

(c) Joint measurements and preservation of clues and evidences:

(i) Collect and record all evidences relating to the accident such as: - Condition of track, with special reference to alignment, gauge, cross levels,

super elevation, points of mount and drop and any sign of sabotage etc. - Condition of Rolling stock with reference to Brake Power and braking gear. - All marks on sleepers, rails, locomotives and vehicles etc. especially for

preservation of clues. - Position of derailed vehicles. - Prima facie cause of accident.

(ii) Seize and seal the Train Signal Register, Log book, Private Number Book, Line Admission Book, Relay Room key register, Disconnection memos, Speed Recorder Chart and other relevant records.

(iii) Note down the position of panel switches, indication, block instrument, condition of relay room, status of data logger, etc.

(iv) Condition of switches, ground connections, point locking, occupancy of track circuit, details of damage to out door signal/point gears should be noted down.

(v) Seize and seal the Speed Recording Graph and all other registers and repair logbook of the locomotive.

(vi) Record details of Brake Power and other aspects of Rolling stock as per Proforma. (vii) Joint measurements of rolling stock should be taken. Note down observations,

measurements of Loco etc. at site. If it is not possible, arrange for taking the reading at shed.

(viii) These can also be recorded on a video or digital camera subject to the availability. (ix) Details of all readings taken and position of all equipment noted should be jointly

signed by supervisors of all concered departments at accident site. (x) Obtain statement of staff involved in the accident. (xi) Sr. CWI/SSE (C&W) shall prepare a sketch showing position of Rolling stock. (xii) SSE (P-Way) shall prepare a final sketch indicating the position of track, with

respect to alignment, point of mount, point of drop, OHE mast, point number etc. (xiii) Survey the situation, assess assistance required and issue message to Divisional

Control Office. (xiv) Take charge of the situation pertaining to your own department and remain till

Divisional officers arrive at the site. 8.1 Help to be sought from Local people: 1. At accident site:

(i) Any road vehicles which arrive should be lined up in a row facing the track with their headlights switched ON for illuminating the accident site.

(ii) Road vehicle should be so spaced out that they illuminate the entire length of the accident site. Such spacing would also depend on number of tractors that have arrived.

(iii) Rescue and relief work should now be mounted under the available light. (iv) Villagers arriving for rescue and relief work should be formed into separate groups

for handling individual coaches. (v) Group leaders of Instant Action Team (IAT) who were earlier conducting rescue

and relief work should co-ordinate with the local people and guide them.

(vi) Grievously injured passengers extricated from coaches should be sent to the nearest hospitals in tractor trolleys.

(vii) Passengers who have suffered trivial injuries and uninjured passengers should stay back at accident site and wait for arrival of railways DM team who would take charge of them.

(viii) As a thumb rule, any injury requiring hospitalisation of more than 48 hrs. is grievous, hospitalisation of less than 48 hrs. is simple, and any injury not requiring hospitalisation at all is trivial.

(ix) The following priority should be adhered to while sending such grievously injured passengers:

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- Unconscious, - Bleeding excessively, - Having breathing problems, - Grievously injured, - In a state of shock, - Having fractures, - Simple injury,

(x) Dead bodies, if extricated should be kept alongside the coach but away from the track for proper tagging etc. before being dispatched for preservation.

(xi) Bodies should be kept in separate lots, coach wise, so that they do not get mixed up.

(xii) Tagging of dead bodies should indicate the coach number and also the cabin number, if possible, (For example NCR 98127, cabin number containing berths 9-16).

2. In villages/towns:

(i) A big building, preferably a school building should be got vacated and made ready for keeping of dead bodies and unclaimed luggage of passengers.

(ii) They should be asked to bring the following to the accident site for train passengers: - Tea and refreshments, - Warm clothing, if required.

(iii) Look after injured passengers who have been taken to the village. (iv) Take injured passengers to the nearest hospital by means of any transport

available. For this purpose, apart from tractor trolleys, even trucks passing on the highway can be utilized.

----------------------

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(Chapter – 9)

DISASTER RESPONSE – OFFICERS AT DIVISION & HEAD QUARTER. 9.0 General: 1. Intimation of Accident – Divisional Control Office:

(i) In the Divisional Control Office, information regarding an accident is generally received either by the Section Controller or the TPC.

(ii) In most cases, the First Information Report also intimates the approximate number of coaches involved and a rough estimate of the likely number of casualties (such as 'heavy casualties expected').

(iii) Accidents involving a passenger carrying train where the first information says that heavy casualties are expected, should prima-facie be treated as a Disaster.

(iv) The moment information regarding an accident involving a passenger carrying train is received in the Divisional control office; the accident bell in the control room should be sounded for alerting all on-duty functionaries.

(v) After all on-duty functionaries gather around the section control board they will be briefly informed about the accident.

(vi) Each functionary will thereafter resume his position and take steps to set in motion activities required of him.

(vii) TPC will switch off OHE in case it has not tripped. OHE will not be restored even on adjacent line unless confirmation has been received from site that adjacent line is not obstructed and OHE is all right.

(viii) CHC/Dy.CHC(GDS) will undertake the following action in the given order of priority: (a) Advice Loco Foreman for sounding the siren for ARMEs and ARTs. (b) Also order movement of ARME and ART (with 140T crane) from adjoining divisions

for approaching the accident site from the other end;. (c) Thereafter, he will inform his departmental officers and supervisors.

(ix) Dy. (Punctuality) will first inform Hospital Casualty. Thereafter he will inform officers and supervisors as given below:

(x) Each departmental functionary will inform divisional officers and supervisors of his department about the accident as detailed below: Functionary Officers and Supervisors- CHC Operating,Personal&Accounts- Dy.(Punctuality) Hospital Casualty, DRM, ADRM, Sr. DSO, ADSO, Medical- TPC Electrical,- Engg. Control Engineering- S&T Control S&T- PCOR Mechanical & Stores- Commercial Control Commercial, Public Relations- Security Control RPF

(xi) For this purpose, all functionaries working in the Divisional control office will have a ready list of telephone numbers (Railway, BSNL and Mobile) of all officers and supervisors of their departments.

(xii) After Dy. (Punctuality) has informed Hospital Casualty, DRM, ADRM, Sr. DSO and Medical Doctors, he will then inform Dy. (Punctuality) or CHC in Head Quarter’s Emergency Control regarding the accident.

(xiii) Deputy (Punctuality) will inform nearest police station / District administration and nearest civil hospitals for assistance either through nearest Station Manager or himself.

2. Intimation of Accident – Railway Doctors:

Dy. (Punctuality) will inform the Hospital Emergency of Railway Hospital regarding details of the accident; Railway doctor on emergency duty shall undertake the following:

(i) Note down time of receiving message. (ii) Inform CMS, MS, and other Doctors & Para medical staff and instruct them to reach the

ARME immediately. (iii) Collect necessary Medical team in the hospital. (iv) Inform CMD about movement of ARME. (v) Alert blood donors, St.JAB, Civil defence, Scouts and guides or any other such

organisation. 24

(vi) Bare minimum medical team should remain in the hospital; rest of the doctors should be rushed to the accident site.

(vii) Arrange to move Emergency box from ARME Scale-II locations to the accident site. 3. Informing Non-Railway Officials by the Division:

(i) DM, SP and CMS or CMO of the district within which the accident site falls should be informed regarding the accident by the CONTROL of the concerned Division.

(ii) ADRM will inform the following regarding the accident: - SP/Dy. SP/GRP - IG/ADG/GRP, - Divisional Commissioner, - Home Secretary. ADRM will intimate and seek help from SCOUTS, CIVIL DEFENCE, NGOs, OIL COMPANIES (for oil fire) and Other Deptts if required.

(iii) In case POL rake is involved, then IOC/BPC/HPC officials should also be informed. (iv) In case Mail bags of RMS are involved, then Postal officials should also be informed. (v) Telephone numbers of all DMs, SPs and CMSs or CMOs of the districts are available in

Divisional DM Plans. (these are at DATA BANK) (vi) Telephone numbers of IOC, BPC and HPC officials are also available in the Divisional DM

Plans. (these are at DATA BANK) (vii) Telephone numbers of ADG/GRP, IG/GRP, Home Secretary etc. of Maharashtra are given in

DATA BANK 4. Divisional Officers required to go to accident site :

(i) All concerned divisional officers required to go to the accident site should proceed by the ARME or by road on war footing.

(ii) Road vehicles should be sent to accident site separately. Maximum number of road vehicles should be sent to accident site from Divisional Head Quarter.

(iii) ARME shall be despatched within 15" of both side exits and within 20" of single exit siding after sounding of siren.

(iv) DRM will proceed to the accident site; ADRM shall stay back at Divisional Head Quarter for co-ordination work.

(v) All Branch Officers should proceed to the accident site. For this purpose, officers heading different branches within the same department are referred to as Branch Officers. For example, in Electrical department, TRD and 'General' will be considered to be separate branches and both will be required to go to site.

(vi) The second senior most officer of each branch should stay back at Divisional Head Quarter. (vii) Of the remaining officers from each branch, a majority of both Senior and junior scale

officers should also proceed to the accident site. (viii) Once it has become clear that the accident is a Disaster, then the 80/20 rule should be

followed: (a) 80% of all officers should go to the accident site, and only 20% should stay back

at Head Quarter. (b) Similarly, 80% of all supervisory staff should go to the accident site, and only20%

should stay back at Head Quarter. 5. Supervisors required to go to Accident Site:

(i) At the Divisional level, 80% of all supervisors available in Divisional Head Quarter should proceed to the accident site.

(ii) All other supervisors available in the field at other stations should also proceed to the accident site.

(iii) Divisional Control Office should issue a computerized recorded control message from DRM to all Supervisors for proceeding to the accident site immediately by fastest possible means.

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9.1 OPERATING DEPARTMENT:

Duties of the Operating Department are given in Chapter 10, under the heading “Disaster Response – Co-ordination Centres”.

9.2 SAFETY DEPARTMENT:

Sr.DSO will proceed to accident site alongwith all safety counsellors except ADSO & one supervisor of the Safety Organization who will stay back at Head Quarter. Duties of Safety Organisation at accident site have been listed out in Chapter 13, under the heading “Site Management Plan –II”.

9.3 PUBLIC RELATIONS:

Duties of the Public Relations Department are given in Chapter 16, under the heading “Media Management Plan”.

9.4 MEDICAL DEPARTMENT: 1. Formation of two teams:

(i) On receipt of information regarding the accident where casualties are expected, the doctor on emergency duty in the hospital casualty would inform all other doctors and Para medical staff concerned.

(ii) Two teams of Doctors and Para medical staff would be formed. Team 'A' and Team 'B'. (iii) Team 'A' – headed by CMS/MS incharge will rush to the accident site immediately by

ARME alongwith 12-15 doctors and 15-20 paramedics. (iv) Team 'B' – headed by the senior most doctor amongst them will stay back at the

Divisional hospital; and perform duties as given below: In case the accident site is far away from Divisional Head Quarter, then injured passengers are unlikely to be brought back to the Divisional hospital for treatment. In that case, only bare minimum number of doctors should be left behind for manning Team 'B' and most of the available doctors should be rushed to accident site as part of Team 'A'.

2. Duties of Team 'A':

These are listed in detail in Chapter 13, under the heading “Site Management Plan-II”. 3. Duties of Team 'B'.

(i) Team 'B' will establish an Emergency Cell in the Casualty Unit of Railway Hospital. (ii) Contact adjoining divisions and organise movement of Two more ARMEs to accident site,

one from each end, as detailed in Chapter 3, Para 3.2. (iii) Contact local hospitals (Railway/Govt./Private) near the accident site and ask them to

rush their road ambulances alongwith necessary medical team to the accident site immediately.

(iv) Contact local hospitals (Railway/Govt./Private) near the accident site to keep them in readiness to receive and provide medical treatment to injured passengers.

(v) Data Bank of medical facilities along the track is available section wise for each division in Divisional DM Plans. Copy of Divisional DM Plans should be available in the Hospital Emergency of Railway Hospital.

(vi) The above Data Bank will also be made available on the CR BB Division Web Site Details of name, address, telephone No., facilities available etc. can be collected from this.

(vii) Arrange to send the following in the 2nd and 3rd Special trains carrying backup logistic support to the accident site, from each end: - As many more medical teams as possible, - Adequate number of Safaiwalas, other health workers, - Members of St.JAB, Scouts and Civil Defence personnel.

(viii) Co-ordinate with MS/CMD of adjoining Divisions/Zones and ask them to send their medical teams to the accident site.

(ix) These medical teams should be sent to the accident site by train/road or combination of train-cum-road, as feasible. In case suitable Railway vehicles are not available, taxies should be hired for this purpose.

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(x) Adequate number of following items should be arranged and sent to accident site for the

purpose of handling dead bodies: - Body bags. - Polythene covers for dead bodies. - Coffins. - Dry ice.

(xi) One doctor will be available in Divisional Emergency Cell for maintaining liaison with Main Site Office (MSO) and the medical team at the accident site. Medicines required either at the accident site, or in various hospitals where patients have been admitted should be noted, procured and sent as required.

(xii) Prepare Railway Hospital to receive and provide treatment to injured passengers, as and when they are brought back from accident site.

(xiii) Arrange to send anti snake venom 4 vials and other items in cold chain carrier. 9.5 COMMERCIAL DEPARTMENT:

(i) Sr. DCM should proceed to site of accident alongwith all other Commercial Officers except DCM. DCM will be available in Divisional Control Office for providing backup support.

(ii) A nominated supervisor should be authorised for withdrawing sufficient money from station earnings before proceeding to site.

1. Transportation of men and material to accident site:

(i) As soon as the ARME/ART siren sounds, 50 TTEs/TCs and 50 licensed porters in

uniform should be collected together and rushed to the accident site either by ART or first available means. However, ART/ARME should not be detained on this account.

(ii) The on duty commercial supervisor at the station at that point of time should ensure that they proceed by the ART itself and do not get left behind. If 50 number of each is not available, then whatever numbers are available should be sent to the accident site by the ART.

(iii) The 2nd and 3rd Special trains carrying backup logistic support to accident site, from each end, can send more TTEs/TCs. TTEs from the Divisional squad should also be utilized for this purpose.

(iv) After the first batch of staff has proceeded to the accident site in the ART, the entire manpower of the commercial department should be mopped up in order to send them on the 2nd and 3rd special trains which would carry backup logistic support to the accident site, from each end. For this purpose 80% TCs/TTEs from the entire division should be sent.

(v) 2nd and 3rd Special trains should carry the following: - 2 gas stoves, 4 gas cylinders, 1000 mineral water bottles, provision for making

“puries”, vegetables, tea, etc. would be rushed to the site. This will be augmented later if necessary. These will be arranged by the affected division and provided by catering personnel/IRCTC.

- Sufficient cooks and catering staff from departmental catering or catering contractor (including IRCTC) would be ensured at the site for arranging tea, biscuits, packed meals like “puries” and vegetables to the stranded passengers, Railways working force and other officials at site.

(vi) Sr.DCMs should prepare section wise nominations of catering agencies both departmental and private for rushing to site.

(vii) Contact State Transport authorites for Buses etc. 2. Helpline Enquiry Booths at stations: (a) General:

(i) Helpline Enquiry Booths within CR would be opened as below:

- Originating and destination stations of the accident involved train. - All junction stations within the jurisdiction of CR falling on the route of the train. - Divisional Hdqrts. - Zonal Hdqrts. - Any other station as may be decided (Like stopping stations of the ill fated trains)

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(v) All Helpline Enquiry Booths shall have DOT Telephones with STD, dedicated help

line No. 10720 for Mumbai Div [CR] and 1072 for other Div.Railway Telephones with STD, fax machine, photocopiers and a PC with Internet connection.

i Locations where facilities available (depending upon the route of the train involved in accident): CSTM, NGP, PA, NK, BSL, AK, KNW, SUR, WADI, GR, DD, ANG

ii Computer literate Sr. supervisors of commercial deptt would man Helpline Enquiry Booths on round the clock basis.

(vi) Helpline Enquiry Booths within the accident-affected division should keep in touch with the Divisional Emergency Cell.

(vi) Divisional Emergency Cell will collect updated information regarding all aspects of the accident from the Main Site Office (MSO) and pass on the same to: - All Help line Enquiry Booths within the division. - Emergency Cells of other divisions of CR. - Hdqrts. Emergency Cell.

(vii) Such information should be received from MSO by E-Mail and transmitted by E-Mail to all concerned. For this purpose all Helpline Enquiry Booths should be provided with PCs with Internet connection.

(viii) Similarly, Helpline Enquiry Booths outside the accident affected division, but within CR jurisdiction should keep in touch with Divisional Emergency Cell of their respective divisions.

(ix) Headquarters’ Emergency Cell will collect updated information regarding all aspects of the accident from the Main Site Office (MSO) and pass on the same to: - Emergency Cells opened on other division of CR, - Emergency Cells opened on originating and terminating Zonal railways - Safety Directorate’s Emergency Cell in Railway Board.

(x) Helpline Enquiry Booths should not contact the accident site or the Main Site Office (MSO) directly.

(b) Accident details to be available:

(i) Accident details would include, number of dead and injured. (ii) Break up of type of injuries, such as grievous, simple etc. (iii) Disposal of injured passengers in various hospitals. (iv) Names of injured passengers. (v) Officials incharge of Helpline Enquiry Booths would display the list of injured

passengers on the notice board. (vi) For this purpose Computer printout of E-Mail received should be taken out and

displayed at number of places at the station. (vii) Normally, list of injured passengers is available quickly since most injured

passengers are conscious and are in a position to give details of their names, addresses etc.

(viii) Identification of dead bodies takes much longer since either: - They were travelling alone, or - Their companions are injured and are not in a position to identify them; or - Their companions have also perished.

(ix) Under such circumstances it is possible to identify dead bodies only when relatives come from their hometown.

(x) This aspect of identification of dead bodies and reasons for delay should be explained to the public.

(xi) Number of dead bodies identified, and their names should be available. (xii) This information would continue to be updated once every 3 hours and would

continue to be accessed for the next 4 to 5 days. (c) Information regarding running of trains:

(i) Departure of unaffected front portion of the accident involved train, and its expected time of arrival at destination.

(ii) Departure of unaffected rear portion of the accident involved train, its diverted route, and expected time of arrival at destination.

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(iii) Expected date and time of starting of relatives special from originating and destination stations of the accident involved train, its stoppage enroute and its expected time of arrival at intermediate stations.

(iv) Free passes to be given to relatives of dead and injured for going to the accident site. These passes will be issued by CI who should be drafted into Helpline Enquiry Booths.

(v) Details of other trains that were scheduled to run on the accident affected section, but have been: - Delayed, - Regulated, - Diverted, - Rescheduled, - Short terminated, - Cancelled,

(vi) Above information regarding running of trains would be required for initial 24 hrs only. Thereafter, number of enquiries regarding train running would be very few and far between.

(d) Refunds:

(i) Booking counters at stations should be augmented for granting of refund to large

number of passengers who have been unable to either complete or commence their journey as a result of the accident.

(ii) Refund of money should be granted for trains: - Delayed - Regulated, - Diverted, - Rescheduled, - Short terminated, - Cancelled,

(iii) Staff manning Refund counters should be thoroughly familiar with rules for granting of refunds under such circumstances.

(iv) Sufficient amount of cash should be available at these Refund counters for this purpose.

9.6 MECHANICAL DEPARTMENT:

Sr.DME as well as ADME should proceed to site of accident. DME will be available in Divisional Control Office for providing backup support.

Rushing of men and material to site:

(i) 2 ARTs with 140T Crane should be moved to the accident site, one from each end. (ii) In addition to above, Break Down (BD) Special should be sent from other base stations

within CR, so that additional rescue equipment such as cutters, spreaders, hydraulic jacks etc. are available.

(iii) BD Special without Crane should be requisitioned from adjoining divisions also so that additional rescue equipment such as cutters, spreaders, hydraulic jacks, generators, lighting equipment etc. are available.

(iv) The aim should be to ensure one ART with 140T crane along with one BD special at each end of the accident site.

(v) Provision should be made for availability of standby crane driver on each ART working at site, so that ARTs can work round the clock.

(vi) Road cranes of sufficient capacity should be arranged. (vii) Trucks should be arranged for carrying BD equipment near accident involved coaches, so

that the site of accident can be approached from the middle and more work centres can be opened up simultaneously.

9.7 SECURITY DEPARTMENT:

Sr.DSC will proceed to the site along with maximum number of RPF personnel, only one officer will stay back at Divisional Headquarter.

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1. Rushing of men and material:

(i) On receipt of first information, the nearest RPF Post should muster maximum

available manpower within the shortest possible time and dispatch them to the scene of accident by fastest available means.

(ii) Simultaneously, the Post/Outpost in charge would requisition additional manpower form adjoining RPF posts.

(iii) He should also pass on the information to Local Police and Police Control Room, local Fire Brigade, Hospitals, local voluntary organisations and the like at the earliest.

(iv) Divisional Security Control shall get reinforcement from neighbouring posts/outposts, reserve line, divisional headquarters or Zonal reserve and send them by the ART. If they could not be sent by the ART then the 2nd and 3rd Special trains carrying backup logistic support to the accident site, from each end, should definitely carry them.

(v) In case any RPF battalion or Company is located in the vicinity, men can be requisitioned from there for dealing with such emergent situations till additional force is available from other sources.

(vi) Additional RPF personnel from Zonal headquarters should be requisitioned and sent to accident site.

(vii) Additional RPF personnel available throughout the division should be alerted and sent to the accident site by the 2nd and 3rd special trains carrying backup logistic support of men and material, from each end.

(viii) While sending reinforcement, the Divisional Security Control shall ensure that the necessary equipment required for rescue, recovery and protection of the scene of incident are provided as follows: - Torches (1 per person) and other lighting arrangements. - Nylon ropes (1 Km) and poles for segregating the affected area. - 10 stretchers and first aid equipment.

2. Co-ordinate with Local Police:

Maintain constant liaison with IG/GRP and ADG/GRP for following.

(i) Rushing all available GRP personnel to the accident site. (ii) Obtaining additional manpower from the local police for purpose of crowd control. (iii) Issue of necessary instructions to local police for giving expeditious clearance for

starting restoration work. (iv) Issue of necessary instructions to SP of the district for waiving off formalities of Post

Mortem on dead bodies. 9.8 ELECTRICAL DEPARTMENT:

(i) Sr.DEE (G) as well as AEE (G) should proceed to site of accident. DEE (G) will be available in Divisional Control Office for providing backup support.

(ii) Sr.DEE/TRD as well as AEE/TRD should proceed to site of accident. DEE/TRD will be available in Divisional Control Office for providing backup support.

(iii) Main responsibility of Electrical Department will be regarding site illumination and OHE work.

(iv) Maximum number of electrical staff should be sent by the 2nd and 3rd special trains for installation and operation of electrical equipment.

(v) Officers staying back in Divisional headquarters shall maintain constant liaison with site and find out quantum of assistance required by way of men and material.

(vi) These should be rushed to accident site either from: - Railway sources within the division, or - Railway sources from adjoining divisions and zones, or - Non-Railway sources within the division.

9.9 SIGNAL & TELECOMMUNICATION DEPARTMENT:

(i) Sr.DSTE as well as ASTEs should proceed to site of accident. DSTE will be available in Divisional Control Office for providing backup support.

(ii) Main responsibility of S&T Department will be for providing effective and adequate means of communication and restoration of signalling gear at the site of accident.

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1. Rushing of men and material to site:

(i) Sr.DSTE alongwith ASTE will carry the following to the accident site: - Satellite phone. - FAX machine. - Two 25W VHF sets alongwith antenna and battery. - 10 numbers 5W walkie-talkie sets with spare batteries and charging

equipments. (ii) S&T officers will be accompanied by at least two TCI and two TCM. (iii) 6 more TCI/TCM, SIs of the section and maximum number of telecom staff should

be sent for installation and operation of telecom equipment. They should go to the site of accident either by ART or latest by 2nd or 3rd special trains carrying backup logistic support to the accident site, from each end.

(iv) Satellite phones of HQ and Mumbai division and one FAX machine will be carried in GM special by at least two TCI and two TCM of Mumbai division.

(v) All mobile phones along with chargers available with the Division should also be rushed to site for emergency use.

(vi) Sufficient number of spare batteries and battery chargers for these mobiles should also be taken to accident site.

2. Arranging communication at site:

(i) DSTE/ASTE in the division will immediately come to Divisional Control Office and ensure setting

up of all communication arrangements as required. (ii) DSTE will keep a record of the numbers of Railway telephones, BSNL telephones, Satellite

phones provided at site and telephones provided at Helpline Enquiry Booths. This information shall be passed on to the Divisional Emergency Cell. All satellite telephone no. should be painted at Divisional control and Central Emergency Control.

(iii) He should liaise with BSNL officials in the area for immediate provision of additional BSNL telephones at the accident spot, nearest station and at Helpline Enquiry Booths, duly utilising assets under his disposal where required.

(iv) Map of the division showing areas where cell phone connectivity should also be painted on a board in Divisional control.

(v) Should have standing arrangement to hire sufficient number of cell phones and send them to accident site.

(vi) Obtain E-mail addresses of Emergency Cells set up on other Divisional and Zonal headquarters. (vii) Central Railway website should be opened and kept updated.

Communication at Helpline Enquiry Booths:

(i) Helpline Enquiry Booths are to be opened at all important stations en-route of the affected

trains as mentioned at Para 9.5.2a above. (ii) Location of these Helpline Enquiry Booths will be on Platform No.1 of their respective stations. (iii) One BSNL STD phone should be identified and kept pre-wired to the Helpline Enquiry Booths so

that this can be energised at short notice. A especially dedicated no. of 10720/1072 should also be provided at such identified station.

(iv) Similarly, 2 Railway Phones should be identified and kept pre-wired to the Helpline Enquiry Booths so that these can be energised at short notice.

(v) One FAX machine, Photocopier and PC with Internet connection (if feasible) and printer should also be provided at Helpline Enquiry Booths. These should also be kept pre-wired so that these can be energised at short notice.

(vi) Stations at which such arrangements are to be made and telephones, which are to be utilised, should be identified by Sr.DSTE with the approval of DRM.

9.10 ENGINEERING DEPARTMENT:

1. Rushing men and material to accident site:

Sr.DEN/DEN concerned will proceed to the site of accident by ARME. In the absence of Sr.DEN (CO), the next senior most Sr.DEN/DEN of the division will proceed alongwith the DEN concerned. In the absence of Sr.DEN/DEN of the section, Sr.DEN/DEN of the adjoining section will proceed by ARME.

It is expected that ADEN and Permanent Way Inspector of the Section would have already reached the accident site before arrival of ARME. In case, where the Permanent Way

31

Inspector and ADEN are based at divisional headquarter, they should move alongwith staff by ART. At least, 2 SSE/Works and 1 SSE/Bridge should move along with their staff by the ART.

2. Mobilisation of work force and material / equipment :

(i) 500 nos. of workmen are required to reach the site of accident. The Division shall arrange 500 workmen along with 10 PWIs and 10 Black Smiths. For this purpose, labour specials will be run from the specified destination as decided by the Divisional Emergency Control.

(ii) ½ KM of rails, sleepers and fittings and one set of 1 in 12 and 1 in 8 ½ turnouts are available in the ART. The Mechanical and Operating Departments will ensure that part ‘C’ of ART (consisting of additional Engineering Material Wagons) shall follow the ART. The additional half km. of matching materials and one set of 1 in 8 ½ and 1 in 12 turnouts shall be kept in the Track Depot of the Division. For loading of this material, 2 BFRs and 2 BCX wagons should be immediately placed in the Track Depot. This material should be loaded within 3 hours and dispatched to the site of accident. This will be ensured by the SSE (P.Way) Track Depot and Divisional Engineering Control.

(iii) At least two nos. of JCBs available with the ballast depot contractor shall be immediately moved.

(iv) The bulldozer, if available in ART, will be moved by special train arranged by Mumbai division.

(v) Sr.DEN/DEN in Divisional Emergency Control will request concerned authority (Army/State Govt. Department) for bulldozer/earthmoving machine in the area.

(vi) If more than 500 workmen are required contact adjoining division and Railway for manpower as well as inform HQ for coordination.

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(Chapter – 10)

DISASTER RESPONSE – CO-ORDINATION CENTRES 10.0 General:

Cell of the Division will work under Sr.DOM. These two cells will coordinate and monitor the following:-

10.1 Rushing of ARMEs & ARTs to accident site :

(i) Movement of ARME and ART should never be clubbed together. ARME should be started first and moved separately for faster movement.

(ii) ARMEs and ARTs should be dispatched from the base station, within the target time stipulated. Departure of ARMEs and ARTs should not be delayed on any account including arrival of doctors or officers. Anybody who is left behind can proceed later on, either by GM special or by next special train or even by road.

(iii) ARMEs must be run out within the target time, even without full complement of doctors, if necessary. This will ensure that other doctors, who are available at accident site, can utilise facilities of ARME after its arrival at site.

(iv) ARMEs and ARTs should be moved on top priority taking precedence over all other trains. They should not be stopped anywhere en-route for picking up any one.

(v) Running lines at 5 stations on either side of the accident affected block section should be kept clear of all trains. In case there are any stabled loads, the same should be shifted.

(vi) Freight trains on run towards accident site should be reversed and returned. (vii) Fresh stabling, if any, should be done beyond 5 stations on either side. (viii) Even for stabling beyond 5 stations, both up and down loop lines should not be blocked at

the same station. (ix) For stabling beyond 5 stations, up loop and down loop should be blocked, at alternate

stations. 10.2 Diversion, Regulation, Short termination, Cancellation and Rescheduling of Mail/

Express/ Passenger Trains:

(i) The moment information is received about the accident, all Mail/Express trains on run towards the accident involved section should be stopped. They should not be advanced beyond the last Jn. from where they can be diverted.

(ii) They should be regulated at convenient stations before a decision is taken regarding their further movement. This decision should normally be taken within the next one hour.

(iii) Trains should preferably be regulated at stations where food can be arranged. (iv) However, too many trains should not be simultaneously brought to a Jn. station for

regulation, since it may create law and order problems. (v) It is better to keep them moving slowly so that passengers do not agitate. In such cases, a

caution order may be served to the driver to proceed at 30 KMPH. (vi) Passenger trains can be run out to the next convenient location and thereafter terminated

so that their rakes are available for use. (vii) Headquarters' Emergency Cell shall decide on the following in consultation with adjoining

Railway and Coaching Directorate of Railway Board: - Diversion, - Regulation, - Short termination, - Cancellation, - Rescheduling.

(viii) The above decision regarding diversion etc. should be taken in about an hour’s time after ARMEs, ARTs, GM special have been run out and there is a slight lull in the information flow.

(ix) As far as possible, trains, which are already on run, should be diverted. They should not be short terminated, since this will create problem of dispersal of passengers.

(x) Trains should be diverted from the last possible Jn. station onwards so that maximum number of passengers can detrain at their proper destination stations.

(xi) Sr.DEE/TRO or Sr.DME/DME(OP) would be incharge of co-ordination with operating department regarding requirement and availability of crews etc.

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(xii) Sr.DEE/TRO or Sr.DME/DME(OP) will take into consideration changing traffic requirement because of diversions etc. and accordingly plan crew deployment.

(xiii) Adjoining divisions should be informed about these diverted trains so that spare crews can be sent to interchange points.

(xiv) For diverted trains, drivers and guards having necessary road learning should be arranged. (xv) Drivers nominated for working these diverted trains should be empanelled for working

Mail/Express as per Railway Board’s instructions. (xvi) Crews should also be planned for diesel engines sent to the accident site working ARMEs,

ARTs, other special trains and likely to be held up there for next 2-3 days. (xvii) A total of about 5 diesel powers would be deployed in the accident-affected section on

different special trains at any point of time. (xviii) 3 sets of diesel crews should be planned for each diesel loco deployed at the accident site. (xix) If necessary, diesel crews should be arranged from adjoining divisions also.

10.3 Running of Special trains:

Following special trains will be required to be run in the given order of priority: (i) ARME. (ii) ARME from the other end. (iii) 2 additional ARMEs from adjoining divisions, one from each end. (iv) ART. (v) ART from the other end. (vi) 2 additional BD Specials one from each end. (vii) 1st special train carrying GM and other officers from Headquarter and some left over

officers from Division (in case it passes through the Divisional headquarter). (viii) Unaffected front portion of the accident involved train in case the same can be moved. (ix) Unaffected rear portion of the accident involved train in case the same can be moved. (x) In case the front and rear portions cannot be moved, then they should be left as they are. (xi) 2 empty coaching rakes, one from either end for clearing unaffected passengers of the

accident involved train. (xii) 2nd and 3rd special trains for accident site, one from each end, carrying logistic backup

support, material and additional manpower from junction stations. These should normally be run out 2-3 hours after arrival of ARME carrying DRM and other Divisional officers at the accident site.

(xiii) Before these 2nd and 3rd special trains run from each end, Railway staff at all stations en-route should be informed regarding running of these trains so that supervisory staff of all departments, from Jn. stations can go to the accident site on these trains.

(xiv) 2 light engines should be stationed, one at each station on either side of the accident involved block section.

(xv) 2 Engineering specials, one from each end, carrying engineering material and Gangmen from the section.

(xvi) Running of 2 passenger specials for carrying relatives to the site of accident. These trains will be started from the originating and destination stations of the accident involved train and will be given same stoppages as the accident involved train for picking up relatives enroute. This is to be co-ordinated by Headquarters' Emergency Cell in consultation with Railway Board.

(xvii) Arrangement for the visit of MR/MOSR, CRB and other Board Members to the accident site should be made in coordination with the Safety Directorate of Rly. Board, and Secretary, Railway Board.

(xviii) 2 empty coaching rakes, one from either end for being stabled at convenient locations where watering and charging facilities are available. These stabled rakes will be used for housing the staff working at accident site.

10.4 Sequence of movement of ARMEs and ARTs into the accident affected block section:

(i) The sequence of sending and taking out various trains into and out of the accident affected block section should be planned carefully.

(ii) Except for 140T cranes and Engineering specials, all other trains should be sent into the block section with engine leading so that they can reach faster.

(iii) If the unaffected front and rear portions of the accident involved train can be pulled out, then these should be withdrawn before sending in ARMEs into the block section.

(iv) After the unaffected front and rear portions have been pulled out, both portions should be augmented by being patched up with extra coaches at the first Jn. station enroute.

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(v) In case the front and rear portions cannot be pulled out then they should be left as they

are. (vi) After the 1st pair of ARMEs reaches adjacent stations from either side, they should be sent

into the block section, one from each end. (vii) BD specials without cranes that have arrived should be pushed into the block section after

the ARME so that additional cutters, spreaders, hydraulic jacks etc. can be made use of. (viii) After all equipments from BD specials have been unloaded at accident site and staff has

detrained, both BD specials should be withdrawn. These should then be kept 4 stations beyond.

(ix) The 2nd pair of ARMEs that have been requisitioned should also be moved on top priority. After BD specials have been withdrawn, these ARMEs should be sent into the block section while the first ones are still there.

(x) In case 2nd pair of ARMEs arrive before BD special, then item No. (ix) should be carried out before item No. (vii) and (viii).

(xi) Both ARTs with 140T cranes should be regulated at least 1 station before, so as not to clutter up the adjacent station.

(xii) Empty coaching rakes that have been sent for clearing uninjured passengers should be sent into the block section thereafter, while both ARMEs are still there.

(xiii) After transhipment of passengers, both empty coaching rakes should be pulled out and run out as passenger special to the original destination of the accident involved train.

(xiv) After the work of ARMEs is over, all of them should be withdrawn and returned back. (xv) The front and rear portion of the accident-involved train should now be withdrawn by

sending diesel light engines into the block section. (xvi) Last of all both ARTs with 140T crane should be marshalled as per site requirement and

sent into the block section with crane leading, one from each end. The marshalling should be done as per Sr.DME’s orders, in consultation with Crane incharge.

(xvii) Tower wagons should be sent in from each end following the ART. (xviii) One Operating Officer at Site should be nominated for planning and executing movements

as per site requirements in consultation with Sr.DME, and with DRM’s approval. 10.5 Setting up of Emergency Cells in Divisions:

(i) Divisional Emergency Cell shall be opened immediately after receipt of information of the accident at Divisional Control Office.

(ii) This unit will exercise control, co-ordinate and arrange supplementary assistance to the accident site.

(iii) It shall function in a separate cubicle at Divisional Control Office provided with centralised communication networks, hot line to the site and Headquarter.

(iv) Sr.DOM will be in-charge of the Divisional Emergency Cell and will function as the Divisional Emergency Officer for the purpose of managing relief and restoration operations from Divisional level.

(v) In case Sr.DOM is not available, DOM will be the Divisional Emergency Officer. (vi) In case both officers are not available, any other officer nominated by DRM, will take over

charge. (vii) Requirements of all departments for movement of men and materials to the accident site

shall be conveyed to the Divisional Emergency Officer, who shall arrange their movement. (viii) Timings of 2nd and 3rd special trains to be moved from each end to the accident site,

carrying backup logistic support, will be conveyed to all concerned beforehand. (ix) Divisional Emergency Cell will maintain:

- Telephone and FAX numbers of the accident site. These should be maintained functionary wise for each functionary available in the Main Site Office (MSO).

- Similarly telephone and FAX numbers of functionaries available in Passenger Assistance Centre (PAC) should also be available with the Divisional Emergency Cell.

- Telephone and FAX numbers of Helpline Enquiry Booths that would have been setup at various stations on the division.

- Names and phone numbers of hospitals where injured have been admitted/shifted, alongwith number of patients and their brief particulars.

(x) Divisional Emergency Cell will collect updated information regarding all aspects of the accident and pass on the same either telephonically or by E-Mail to: - All Helpline Enquiry Booths within the division. - Headquarters' Emergency Cell.

(xi) Divisional Emergency Officer on duty shall chronologically record all information and instructions received or given in a logbook.

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(xii) In addition to the Division where accident has taken place, similar Emergency Cells will be opened in other Divisional Control Offices of Central Railway that are involved in restoration and relief operations. AGM/COM will decide divisions where Emergency Cells are to be opened.

(xiii) Helpline Enquiry Booths outside the accident affected division, but within Central Railway jurisdiction should keep in touch with Divisional Emergency Cell of their respective division.

(xiv) If necessary, similar emergency cells will be opened at other major terminals as decided by Chief Emergency Officer of C.Rly.

(xv) After relief, rescue and restoration work is completed, winding up of Divisional Emergency Cells shall be decided by DRM.

10.6 Manning of Divisional/Headquarters' Emergency/Disaster Management Cells in shift

duty:

(i) Divisional/Headquarters' Emergency Cell/Disaster Management Cell shall be manned round the clock by officers.

(ii) In addition to officers of the Operating Department, there will be officers of Engineering, Mechanical, S&T, Electrical, Commercial, Medical, Safety, Security and Personnel departments in the Divisional/Headquarters' Emergency Cell/ Disaster Management Cells round the clock.

(iii) Divisional Emergency/Disaster Management Cells will be manned by Senior Scale/Junior Scale officers of all departments in 12 hours shift duties round the clock (8 hours to 20 hours day shift and 20 hours to 8 hours night shift).

(iv) Similarly, Headquarters' Emergency Cell and Disaster Management Cells will be manned by JA grade/Senior Scale officers of all departments in 12 hours shift duties round the clock (8-20 hrs and 20 to 8 hrs).

(v) Senior most officers of each department who are available in the Division/ Headquarters' shall be on duty in the Divisional/Headquarters' Emergency Cell during the day shift only. (8 hrs. to 20 hrs.)

(vi) Senior most officers of each department shall issue a 12 hours roster for his own department for the night shift. (20 hrs. to 8 hrs.)

(vii) Round the clock roster of 12 hours shift duty should cover both officers and supervisors. (viii) Same officers and supervisors should be repeated each day without any change or

rotation, for the next 4-5 days. This will maintain continuity and will ensure that experience gained on the first day can be gainfully used on subsequent days.

10.7 Duties of Additional Divisional Railway Manager:

(i) Undertake making of announcements over local TV channel and Cable network for all supervisory staff to rush to the accident site.

(ii) Ensure that functionaries of different departments in Divisional Emergency Cell carry out duties assigned to them as per Zonal DM plan.

(iii) Monitor movement of assistance from other Divisions/Zones. (iv) Co-ordinate with district/local officials of State Govt., Civil Defence, Medical, Scouts and

Other deptts. (v) Co-ordinate with district/regional officials of Defence, Para Military, NGO, Oil Companies,

etc. (vi) Monitor various important media channels to keep track of media reporting. Suitable

corrections/clarifications may also be issued, if required, through PRO/Sr.DCM/DCM. (vii) Will keep the HQ’s Emergency Cell, and DRM at site, updated from time to time.

10.8 Hiring of Helicopter:

Secretory to GM is the nominated officer for coordinating with airlines / airforce and arranging helicopter for rushing to accident site.His contact number are

Design Rly Phone DOTMobile

Off Res Off Res

Secy to GM 54009 22136 22621232 22030608 9987640003

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(Chapter – 11)

DISASTER RESPONSE – ASSISTANCE FROM ADJOINING DIVISIONS/ZONES 11.0 Necessity of assistance from adjoining Divisions/Zones: (i) No division can be equipped to handle a disaster of a large magnitude. (ii) Assistance has to be sought from adjoining Divisions/Zones. (iii) A division is normally expected to handle an accident of the magnitude involving up to 50 injuries

(Grievous). Threshold levels have been given in terms of injuries, because initially it is difficult to estimate number of casualties.

(iv) Whenever number of injuries is estimated to go beyond 50, assistance should be sought for from adjoining Divisions/Zones.

(v) This is to be co-ordinated by the Chief Emergency Officer in Head Quarter’s Emergency Cell. 11.1 Assessment of assistance from adjoining Divisions/Zones:

(i) DRM after reaching the accident site should make an immediate assessment of likely injuries.

(ii) Quick assessment is an absolute must in order to ensure that assistance from adjoining divisions can be rushed at the shortest possible time.

(iii) Assessment made by DRM should be based on number of coaches involved. (iv) As a thumb rule, for each coach that has capsized, 30 injuries should be estimated. (v) Total injuries estimated would be (no. of coaches) x 30. This is only a thumb rule. DRM

should make his own estimate based on site conditions and his experience. Estimate should be as realistic as possible.

(vi) This should be conveyed to Sr.DOM in Divisional Emergency Cell and Chief Emergency Officer in Head Quarter’s Emergency Cell.

(vii) Based on the above figures, decision should be taken and assistance rushed from adjoining division and zones.

11.2 Scale of assistance from adjoining Divisions/Zones:

(i) As a thumb rule, assistance of 1 team should be sought from adjoining division for every 50 additional injuries, beyond 50 injuries.

(ii) Upto 50 injuries: 1 ARME is generally sufficient unless a very large proportion have grevious hurt.

(iii) ART/ 140T crane: For a major disaster, 2 sets may be needed at site. Preferably these should be planned from opposite ends. However, such decisions are to be taken based on site conditions.

(iv) Complement of staff in each team sent by adjoining divisions/zones will be as per norms given below: - Officer in charge JA Grade- Doctors 5- Para-medical Staff 10- Commercial Officers 2- Commercial Supervisors 10- Commercial Staff 20- Personnel Supervisors 5- Group ‘D’ Staff 40- RPF 1 Platoon

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11.3 Assistance from Defence & Para Militery Forces:

(i) Assistance should be sought from nearest army & Paramilitery establishments. (ii) Railway staff, no matter how dedicated and loyal, are not experts in extricating dead

bodies, handling injured passengers, their evacuation, etc. (iii) Army has the necessary expertise and are trained and equipped to handle such a war like

situation. (iv) Therefore, divisional/zonal headquarters should get in touch with the nearest army

command and request for necessary assistance. (v) Select telephone numbers of Army and Para-military establishements are given in Data

Bank. (vi) Additional telephone numbers of Army are given in Data Bank.

11.4 Departmental assistance from adjoining Divisions/Zones:

(a) S&T Department:

(i) Satellite telephones from ARTs of 5 remaining divisions of C.Rly. (ii) 5 existing Mobile Telephones each from 5 remaining divisions (25 Mobiles in all) should be

sent to site.

(b) Electrical Department:

(i) Generators from ARTs of adjoining division. (ii) Lighting equipments from ARTs of adjoining division. (iii) Portals and OHE masts.

(c) Civil Engineering:

(i) 500 additional workmen are generally required, who are to be moved from adjoining

divisions/zones. (ii) Each such division sending assistance should move 250 men alongwith 5 JE/SSE(P-way)

and 5 PWS, with tools, etc. (iii) One DEN and one AEN each should also move to the site of accident from each such

division for control of their staff.

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(Chapter – 12)

SITE MANAGEMENT PLAN - I 12.0 Introduction:

There are two aspects of Disaster Management work at an accident site. Firstly, rescue, relief and restoration operation, which is carried out by one set of functionaries. Second aspect pertains to rehabilitation of accident involved passengers, taking care of dead bodies, dealing with their relatives etc. for which a different set of functionaries are required. For managing these two distinct aspects of DM work, that are required to be discharged by railways, two separate establishments should be setup at an accident site.

12.1 Main Site Office (MSO):

(i) Main Site Office (MSO) should be set up at the accident site. (ii) This will be some kind of a control office to be located near the centre of the accident site. (iii) This is basically meant for catering to operational needs of railway in rescue, relief and

restoration work. (iv) MSO is to be manned by staff of relevant departments such as:

- Medical, - Commercial, - Operating, - Safety, - Security, - Public Relations, - Mechanical, - Electrical, - S&T, - Civil.

(v) MSO will be provided with all facilities similar to a control office. (vi) Adequate lighting with generator backup should be provided in the MSO. (vii) Adequate number of telephonic links to Divisional Emergency Cell and Headquarters’

Emergency Cell should be provided. Preferably, each department in the MSO should be given an independent telephone.

(viii) Satellite telephone should be installed in the MSO. (ix) MSO should be provided with FAX, loudspeakers, P.A. system with conference facility for

press briefing to be arranged by S&T Dept. S&T Dept. should also arrange photocopier and PCs. in consultation with Dy.CSTE (Tele). Equipment available in ART/ARME may also be used, if required.

(x) PC/Laptop should be connected to Internet (if feasible) for E-mailing of details update to all concerned, including Divisional Emergency Cell, Headquarters’ Emergency Cell and Helpline Enquiry Booths.

(xi) A big banner displaying ‘MAIN SITE OFFICE’ should be put up at a prominent place at the entry to the shamiana.

(xii) Similarly, there should be sufficient number of signages indicating the way to MSO on approach roads etc.

(xiii) MSO at the site will be manned by Sr. Supervisors on round the clock basis in 12 Hrs. shift duty.

(xiv) Officers will not be permanently stationed in MSO. They will move about the entire accident site supervising and monitoring working of their department at different activity centres. However, they will keep coming to the MSO off and on and will keep in touch with their departmental functionaries in MSO.

(xv) Various functionaries in the MSO will monitor and co-ordinate the working of their departments, and assistance required by them, if any.

(xvi) Each functionary at the MSO will maintain a logbook. Flow of information both incoming and outgoing would be recorded along with the time and names of officers/staff who were given the message.

(xvii) MSO will basically supervise the working of 2 Site Offices (SOs) and co-ordinate with Divisional and Headquarters’ Emergency Cell.

(xviii) Functionaries of different departments in SOs should provide updated information regarding progress of work to their counterparts in MSO.

(xix) This updated information should be provided once every hour as per the following timings:

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The information to be updated every ½ hour initially, and then every 1 hour.

12.2 Site Office (SO):

(i) Depending on the spread of the accident site, Site Offices (SO) on the same pattern as the MSO, should be setup.

(ii) If the site is spread out over >300 metres 1SOs and if spread out over > 400 meters then 2SOs should be setup.

(iii) Representatives of same departments as in MSO should be present in SOs also. However, they should be either one or at most 2 men per department.

(vi) SOs will serve as co-ordination centres for various teams that are working spread out over different geographical locations.

(vi Each SO will oversee the working of DM teams at one end of the accident site. (vi) Jurisdiction of each SO will extend to all men and materials belonging to 2 ARMEs, BD

special and 1 ART at that end of the accident site. (vii) One SAG officer of Mechanical department will be overall incharge of each SO. (viii) SOs should be provided with loudspeakers for making announcements. (ix) SOs should be provided with direct telephone links to MSO. (x) However, SOs should not be provided with telephone links to either Divisional Emergency

Cell or Headquarters’ Emergency Cell. This will ensure that there is minimum telephonic disturbance from outside to teams, which are actually working at the accident site. It will also ensure that outflow of information from accident site goes out from MSO only.

(xi) Members of different teams of each department working at the accident site in rescue, relief and restoration work should provide updated information regarding progress of work to their respective functionaries at the MSO.

(xii) This updated information should be provided once every hour as detailed at 12.1(xix) above.

12.3 Passenger Assistance Centre (PAC):

1. Need for setting up of Passenger Assistance Centre: (i) Relatives of passengers who arrive at an accident site are already traumatized by the

tragedy. (ii) They arrive at an unknown location with no place to stay, no friend or acquaintances and

not knowing whom to turn upto. (iii) The problem is made even more challenging since many relatives and next of kin come

from far-flung areas of some other state, with language barriers. (iv) Being semi-literate and from different parts of the country some of them are not even

familiar with the local language. For them, even communicating becomes a problem. (v) In addition to above, complex legal formalities & multiplicity of paper work is required to

be completed before dead bodies are handed over to the next of kin of the dead. (vi) For taking care of relatives of passengers, providing them with succour in their hour of

agony and for guiding them sympathetically, some kind of an assistance centre is required.

2. Formalities required to be completed by relatives of passengers: (a) Sequence of formalities that are required to be completed by relatives of injured

passengers includes: (i) Locating the name of the passenger on reservation charts, in case passenger was travelling

in reserved accommodation. (ii) Going through the list of injured and dead passengers to find out whether the name

appears. (iii) In case the name is not available in the list, then taking a round of different hospitals to

find out whether their relative has been admitted in one of them in an unconscious state. (iv) Hospitals are generally at separate locations, sometimes even in different towns; and

commuting becomes a problem. (v) In case the passenger can be located in one of the hospitals, they have to find out the

severity of injuries, likely period of hospitalisation, etc. (vi) Collect the ex - gratia paid by Railways. (vii) Try and locate missing luggage and belongings of the injured passengers. For this they

have to take a round of the building where all unclaimed luggage have been kept. (viii) Next they have to arrange for a place for them to stay.

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(ix) Arrange for medicines/diet etc. and payment of hospital bills, if required. (x) Thereafter, they have to keep in touch with the hospital and get their relative released.

(b) Additional formalities that are required to be completed by next of kin of dead passengers include: (i) In case the passenger could not be located in any of the hospitals, then they have to go to

the building where unidentified dead bodies have been kept. (ii) Take a round of various rooms where bodies have been kept, examine each body and try

and locate their near and dear one. (iii) Identify the dead body, if the same has been extracted by then. (iv) Otherwise wait for all bodies to be extracted and try and identify their relative. (v) In case they fail to identify the same then they have to go through photographs of

unidentified bodies taken at site. (vi) After the body is finally identified, they have to produce proof of relationship for railways to

entertain their claim. (vii) Obtain medical death certificate from the railway doctor. (viii) Obtain post mortem report, from the Govt. Doctor who has performed post mortem on the

body. (ix) Obtain official death certificate from the local municipality. (x) Accept of ex-gratia payment from railways. (xi) Collect forms for lodging claim for compensation in RCTs. (xii) Take over custody of dead body from the local police. (xiii) Perform last rites at the same place or take back the body to their native place, depending

on circumstances. (xiv) Make arrangements for their return journey back to their native place.

3. Problems encountered by relatives:

(i) Each of these formalities are under the jurisdiction of a different agency, either railway or police or civil administration or local administration.

(ii) In such a situation the level of co-ordination between these various agencies leaves much to be desired.

(iii) Sometimes it even takes up to 48 hours before these entire documentary formalities can be completed.

(iv) In most cases relatives have to run from pillar to post for completing all these formalities and the bitter experience leaves them permanently antagonised towards Railways.

(v) For this purpose a single window clearance system should be available for relatives and next of kin.

4. Passenger Assistance Center (PAC): Details

(i) The MSO should have a Passenger Assistance Centre (PAC) located towards the rear side, away from the track, for rendering help to passengers and their relatives. PAC will be headed by a Commercial Officer.

(ii) This is basically meant for catering to requirements of passengers and their relatives/next of kin, and for providing a single window clearance for all types of formalities.

(iii) Passenger Assistance Centre (PAC) should be separate from the MSO so that it does not interfere with normal rescue and relief work.

(iv) PAC will be manned by staff of relevant departments such as: - Operating, - Medical, - Commercial, - Security, - Personnel.

(v) There should be only one such PAC, and all Railway resources should be pooled into it. (vi) SOs should not have any small PAC located in the rear. It is likely to create logistic

problems. (vii) A big banner displaying ‘PASSENGER ASSISTANCE CENTRE’ should be put up at a

prominent place at the entry to the shamiana. (viii) Similarly, there should be sufficient number of signages indicating the way to PAC on

approach roads etc. (ix) Railway staff fluent in the language of relatives should be posted for doing work of

interpreters. (x) Post mortem formalities should be waived off so that one reduces number of formalities.

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(xi) Different counters should be provided in sequence for each of these formalities, so that the entire exercise can be completed in about an hour.

(xii) Functionary concerned from the local Municipality who issues Official Death Certificate should be made to come and sit in the PAC so that these certificates can be issued immediately without any delay.

(xiii) PAC should have different counters for various purposes in following sequence: (a) Reservation Chart for locating the name. (b) List of dead and injured along with name of hospital. The name of passenger

involved should be checked up from the list of dead or injured if available, and their current status informed.

(c) Counter for providing commercial supervisor or WLI as escort along with a vehicle, for accompanying the relative and going to hospital or mortuary.

(d) Railway doctor for issue of Medical Death Certificate. (e) Govt. Doctor for issue of Post Mortem Certificate, in case the same is necessary. (f) Municipality official for issue of Official Death Certificate. (g) Local police for issue of authority for handing over of dead body. (h) Claims counter – payment of ex-gratia and issue of Claims Compensation form. (i) Counter for helping performance of last rites in case relatives decide to cremate

the body there itself. (j) Pass counter for issue of return journey pass. (k) Return journey facilitation counter for making arrangements for return journey

reservation, etc. (xiv) PAC will provide updated information to MSO, initially once every half an hour and

later once every hour. 12.4 First Aid Posts:

(i) Medical Posts should be provided in both MSO and PAC. (ii) Medical Post in MSO will provide first aid to injured passengers after extrication, assess

their injuries and make arrangements for sending them to nearby hospitals. (iii) Medical Post in PAC will keep all records of injured and dead passengers, names of

hospitals where they have been admitted etc. (iv) First Aid posts should be provided in SOs. (v) These First Aid Posts are meant for treating passengers and classifying their injuries before

they are sent for admission to various hospitals. 12.5 Setting up of MSO, SO and PAC:

(i) One SSE/Works shall be exclusively responsible for setting up of these facilities. He shall undertake the following: - Move along with sufficient staff for setting up of these facilities. - Immediately start setting up of the tentage accommodation after taking out tents and

shamianas provided in ARTs. - In addition, he should also requisition agencies, which provide tentage accommodation

on contract. Details of such agencies have been given in Divisional Disaster Management Plan.

(ii) Bridge Line staff will assist in setting up tentage and above-mentioned facilities. Dy.CE/Bridge will also move to the site and in case bridge is not involved, he will take full charge of tentage arrangements.

(iii) Bridge Unit will take with them sufficient Manila ropes, wire ropes, survey instruments, binoculars, helmets, life jackets, ladders and other equipment. Nylon ropes should be sufficient in length to ensure barricading at sites and camping areas.

(iv) Sufficient facilities for erecting temporary stage/scaffolding etc. should also be organised, if required at site.

(v) Few temporary toilets should be provided at one location in addition to number of urinals at 3 or 4 places.

(vi) Water Tankers will be ordered for supplying water at site and arrangements shall also be made for drinking water.

(vii) Temporary kitchen in tents/shamianas is to be setup so that catering unit or IRCTC can provide cooked food to staff working at accident site.

(viii) About 100 folding chairs should also be arranged, beside those available in ARTs. (ix) Bridge Line staff will have list of divers who, in case of emergency, can be hired for rescue

or restoration operations, wherever site is surrounded by deep water. (ix) Signages for both MSO and PAC should be provided at prominent locations.

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12.6 Collection and Dissemination of Information – Channels of Communication: The following would be the responsibility and channel of communication both for collection as also for dissemination of information. Before each shift goes off duty, details of work done should be updated in the SO. The SO should in turn update the MSO regarding the latest progress. This updated information would be conveyed to Divisional Emergency Cell every hour and on WEB SITE of Central Rly. (a) Number of dead and injured – Medical Department:

(i) Medical department at site should confirm the number of dead. (ii) Doctors in charge of various teams working on different coaches should give hourly

report to Medical counter in SO who in turn will inform MSO. (iii) Number of injured passengers. (iv) Type of injuries, whether grievous, minor or trivial. (v) Names of injured, and names of various hospitals where injured have been sent.

(b) Identification of dead bodies – Commercial Department: (i) Ex - gratia paid to injured. (ii) Number of dead bodies identified. (iii) Ex - gratia paid to the next of kin of the dead. (iv) No. of bodies handed over to relatives.

(c) Number of coaches dealt with – Mechanical Department: (i) No. of coaches thoroughly searched. (ii) No. of coaches made off track/re-railed. (iii) No. of coaches yet to be dealt with. (v) Expected Time for clearing the rolling stock from site.

(d) Extent of damage and assistance required - Engineering Department (i) Damage to sleepers, rails and track fittings. (ii) Assistance of men & material required. (iii) Damage to bridge girders and other fixed assets. (iv) Time required for restoring track for traffic use.

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(Chapter – 13)

SITE MANAGEMENT PLAN –II 13.0 Introduction:

Nominated officials from various departments arriving at site by ARMEs and ARTs form part of the Disaster Management Team. Officials representing each department are responsible to ensure that assigned duties of their respective departments are carried out efficiently. Senior officers of each department will also ensure that their work is synchronized with that of functionaries of other departments for quick rescue, relief and restoration operation.

13.1 Members of the Disaster Management Team: 1. Disaster Management Team normally comprises members of following departments:

i) Trained Railway men from Medical, Commercial, Safety, Electrical, S&T, Mechanical, Engineering, Security, Personnel and other departments.

ii) In case of fire accidents, trained fire service personnel shall form part of this unit. iii) In case of an accident on water body, divers and naval cadets will also be part of the team. iv) In case of sabotage or bomb explosion, bomb disposal squads and GRP/Local Police will

also be involved. v) Various rescue units shall accompany ARMEs, ARTs or move by road as quickly as possible.

2. Officer-in-charge of Site (Site Incharge):

On arrival of ARME at accident site, DRM shall take over as Site Incharge from the seniormost officer of the accident involved train. On arrival of 1st Special train carrying GM and other Head Quarter Officers, GM shall be Site Incharge. In the absence of GM, AGM/DRM/ADRM (in that order) shall be Site Incharge. Site Incharge will be responsible for forming Core Groups as required and direct them to carryout efficient rescue, relief and restoration operations.

3. Rescue, Relief and Restoration Operation:

DM Team on arrival by ARMEs and ARTs shall undertake following actions:

i) Crowd Control and Law and Order. ii) Rescue operation. iii) Relief operation. iv) Video coverage of accident site. v) Installation of communication Network. vi) Clearance from State Police for restoration. vii) Preservation of clues and Evidence. viii) Media Management at site. ix) Salvage Operation. x) Restoration operation.

4. Photography

Prior to starting restoration work of an accident site, divisions should undertake suitable video film coverage to the extent feasible. Still photography by digital camera should also be undertaken extensively for its obvious advantages. The photograph should be taken from a vantage point and from as many angles as possible so as to give a bird’s eye view as also close up photographs.

i) Such photographs should clearly indicate:

- Severity of the accident. - Illustrate the damage to P.Way, Rolling stock, Signal, OHE and other structures and

equipment.

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ii) Separate set of photographs to be taken to preserve clues, especially when evidence of sabotage is suspected.

iii) Victims and unidentified bodies should also be extensively photographed with close ups. 13.2 General:

For efficient Disaster Management, responsibilities of various departments are to be executed by deputing responsible officers and supervisors. Important duties of such officers/ supervisors are enlisted as follows:

1. Site Incharge:

i) Ensure setting up of MSO, PAC and SOs at the earliest. ii) Collect information from Site Incharge of Instant Action Team (IAT). iii) Take stock of the situation and plan for efficient rescue operation. iv) Estimate quantum of assistance required for each department from:

- Within the division. - Adjoining divisions of CR. - Adjoining zones. - Non-railway agencies.

v) Channelise local resources to supplement available railway resources. vi) Ensure that duties of various functionaries of different departments as laid down in CR’s

Zonal DM plan are carried out. vii) Ensure co-ordination among all departments for efficient rescue, relief and restoration

operation. viii) Ensure information to Superintendent of Police and District Magistrate. ix) In case of sabotage, direct RPF to obtain quick clearance from State Police. x) In case of serious explosions or fire, clearance from Controller of Explosives is to be

obtained. xi) Give prima facie cause of the accident, along with forecast of expected date and time of

restoration. xii) Ensure timely information on the progress of rescue, relief and restoration work every

hourly with following details: - Number of coaches searched. - Number of injured passengers recovered. - Nature of injuries to passengers. - Number of bodies recovered. - Number of bodies identified. - Number of coaches dealt with. - Likely figure of dead/grievously injured. - Supplementary assistance required, if any.

xiii) Forecast for completion of each activity mentioned below should also be firmed up. These target dates and times should be communicated to all officers and supervisors at accident site:

- Re-railment. - Track fitness. - OHE fitness. - Points and inter-locking. - Clearance of section. - Movement of first train.

xiv) Handling representatives of Press and Electronic media. 2. Duties of Divisional Railway Manager:

i) Ensure that functionaries of different branches at the accident site carry out duties assigned to them as per Zonal and Divisional DM Plan.

ii) Co-ordinate with Divisional Emergency Cell regarding assistance required . iii) Co-ordinate with Civil Authorities especially with regard to:

- Requisitioning of buses from State transport authorities, with drivers for round the clock duty.

- Waving off of post Mortem formalities - Positioning of Municipal Officials in the PAC for issuing of Official Death Certificate.

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3. Formation of two teams at accident site for round the clock working:

i) At the accident site, departmental officers available from both Hdqrts. and division shall be formed into two teams for round the clock working in 2 shifts, preferably 8 hrs. to 20 hrs. and from 20 hrs. to 8 hrs.

ii) PHODs shall be available on duty during the daytime. iii) PHODs shall take on the spot decision regarding composition of the team for night shift for

their respective department. This composition should not normally be changed during the 3-4 day stay at the accident site.

iv) Branch Officers shall be available on duty during the daytime. v) Branch Officers shall take on the spot decision regarding composition of the team for night

shift for their respective department. This composition should not normally be changed during the 3-4 day stay at the accident site.

vi) Similarly, the supervisors available from both Head Quarter and divisions shall also be put in two teams.

13.3 Duties of Operating Department:

Immediately after getting the information,

i) All sectional TIs and Supervisory SSs should be directed to reach the accident site by first available means.

ii) Similarly, additional RG/LR staff from the section should be sent to 3 stations on either side so that SMs can be free for going to accident site.

iii) Since considerable amount of shunting is required to be performed at adjoining stations, 2 traffic supervisors in 2 shifts should be posted at adjoining stations on each side.

iv) Ensure that special trains are sent into the accident affected block section according to the sequence detailed in Chapter 9, Para 9.3.

v) Ensure proper marshalling of crane while proceeding to the accident spot in the block section, in consultation with Sr.DME/DME or Crane Incharge.

vi) Ensure that Engineering vans of the ART are placed nearest to the accident site. For this purpose, Engineering van/wagon should be placed closest to site of accident by sending it in pushing condition.

vii) Ensure prompt clearance of stranded passengers at the site in coordination with the Divisional Emergency Cell.

viii) Regarding running of special trains, keep in touch with Divisional Emergency Cell and give requirement from site.

(ix) Any other item concerning co-ordination for movement of additional trains, etc. from adjoining division/Railways.

(x) One Operating Officer should be nominated for local shunting/movement of Rolling stock, ART/ARME, Crane, etc. as per requirements of Sr.DME/DME at Site, or as per DRM’s instructions.

13.4 Duties of Safety Department:

i) Preserve all clues and evidences regarding probable cause of the accident and ensure that these do not get disturbed till police clearance is received.

ii) Ensure that video/still photographs using digital cameras are taken as required. iii) Ensure that joint measurements, observations are recorded in the prescribed Performa

before restoration work begins. iv) Ensure that unaffected rolling stock is moved away from the site and thereafter stabled at

convenient location for further examination during accident inquiry. v) Ensure that evidence of train staff, station staff and public are recorded on the spot. vi) Addresses of passengers willing to give statements later should also be obtained. vii) Make arrangements for CRS/Judicial enquiry, as per DRM/GM’s orders.

13.5 Duties of Medical Department:

1. Main Functions:

Main functions of the Medical department can be broadly classified as:

a) Taking out injured passengers with minimum discomfort from accident involved coaches.

b) Attending to injured passengers and giving them First Aid. 46

c) Preparing a list of injured passengers with brief description of nature of injury. d) Classification of their injuries. e) Transporting them to hospitals and getting them admitted. f) Taking an initial round of hospitals and assessment of situation. g) Post admittance hospital care of the injured. h) Dealing with dead bodies. i) Preservation of dead bodies.

2. General: i) Ensure collecting blood and urine samples of train crew in case the same is necessary. ii) Organize as many road ambulances as possible at the accident site. iii) Data Bank of Divisional DM Plans have names, telephone numbers and other details of

hospitals near the accident site. They should be contacted on phone for sending road ambulances along with team of doctors.

iv) Set up Medical Counter in Main Site Office (MSO) and Passenger Assistance Centre (PAC) for passenger assistance.

v) Set up First Aid Posts in Site Offices (SOs).

3) Site Management:

i) Leader of Team ‘A’ (Normally CMS/MS In-charge of the Division) would take control of the site, co-ordinate relief measures and distribute duties amongst doctors available as detailed below:

ii) Different teams and groups will be formed discharging various duties of the Medical department as detailed in 13.5.1 above. Each team should consist of 4-6 members and each group should consist of 3-5 teams, depending upon requirement.

iii) One group of doctors will take a round of various hospitals where injured

passengers have already been admitted. (Para 13.5.4 below). iv) One group consisting of 4-5 teams of doctors and Para-medics will take out injured

passengers and dead bodies from accident involved coaches. (Para 13.5.5 below). v) One team will attend to injured passengers and give them First Aid and other

medical treatment, (Para 13.5.6 below). vi) One team will prepare list of injured passengers, note down details of their injuries

and classify them, (Para 13.5.7 & 13.5.8 below). vii) One team would be in-charge of transporting injured passengers to hospitals and

getting them admitted (Para 13.5.9 below). viii) One team would be in-charge of post admittance hospital care of the injured. (Para

13.5.10 below). ix) One team will deal with dead bodies after these have been extracted from coaches.

They will prepare a list and arrange for their preservation. (Para 13.5.11 & 13.5.12 below).

x) In case sufficient doctors are available then more groups should be formed for rescue operations. (Para 13.5.5 below).

4. Taking an initial round of hospitals:

i) Separate doctors will be deputed to visit each hospital where injured passengers have already been shifted.

ii) One commercial Officer/Inspector will also accompany doctors and make a general assessment.

iii) At the hospital, they should collect information about dead/injured persons, their name age, sex, address, telephone no, name and telephone no. of relatives /friends, nature of the injury etc.

iv) These information should be immediately communicated to CMS/MS at accident site by using PCO/Cell phone etc.

v) Prepare a list of person’s dead/injured already in hospitals in three copies by using carbon paper.

vi) The list thus prepared is to be signed by railway doctor on duty in the hospital. One copy is to be handed over to the Commercial Department.

vii) 2nd copy to be kept with the doctor in charge as office copy and the 3rd copy to be given to paramedical staff to get multiple photocopies for further distribution.

viii) One copy should also be sent to Passenger Assistance Centre (PAC) for being fed into the PC provided in the PAC.

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ix) The initial list prepared should be updated at regular intervals, as and when any change occurs.

5. Taking out injured passengers:

i) Maximum number of doctors should be deputed for this activity. ii) This group should consist of at least 4-5 teams. If numbers permit, more such

teams should be formed. iii) Teams involved in rescue operation should ensure rapid access to all injured

passengers. iv) They should take assistance of Mechanical/Engineering/RPF staff to extricate

injured passengers, with minimum discomfort. v) Each team will join up with teams of Mechanical staff who would also be involved

in extracting dead and injured from coaches. vi) Maximum number of coaches should be tackled simultaneously, except those that

have climbed on top or have telescoped into one another. vii) Coaches should be thoroughly searched including lavatory and vestibule portions

before abandoning further search and moving on to the next coach. 6. Attending to injured passengers:

i) One team will be asked to provide medical treatment to injured passengers immediately after their evacuation from coaches.

ii) Ensure stabilization of condition of injured passengers already taken out from coaches, before they are dispatched to hospitals by road.

iii) In case of patients in critical condition where stabilization of condition at site is not possible, they should be moved immediately by road ambulance or shifted to ARME.

7. Preparing list of passengers:

i) Collect list of injured passengers prepared by TTEs/Train Conductors and assess the situation.

ii) Separate lists to be prepared coach wise, iii) The list should contain following details:

- If found Conscious: Name, sex, age, identification marks, address, and ticket number, originating and destination station, contact Nos. of family members.

- If found Unconscious: Approximate age, sex, identification marks, ticket number and other particulars, if relatives and friends are available.

iv) Once the preliminary list of injured passengers has been prepared, the list should be signed by the CMS/MS Incharge and a copy handed over to Commercial department.

v) The list of injured passengers will thereafter be updated periodically, as rescue and relief work continues.

8. Classification of Injuries:

i) Injuries are classified as under: a) ‘Grievous’ injuries as defined. b) ‘Simple’, but excluding ‘trivial’ injuries such as abrasions or bruises

ii) Following are considered to be grievous injuries (as per section 320 of the Indian Penal Code): a) Emasculation. b) Permanent privation of sight of either eye. c) Permanent privation of hearing of either ear. d) Privation of any member or joint. e) Destruction or permanent impairment of powers of any member or joint. f) Permanent disfigurement of head or face. g) Fracture or dislocation of a bone or tooth h) Any hurt which endangers life, or which cause the sufferer to be, during

the space of twenty days, in severe bodily pain or unable to follow his ordinary pursuits.

iii) Injuries other than those defined above are considered to be simple injuries.

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iv) Apart from injuries defined above, there may be cases where a passenger or trespasser receives only petty abrasions or bruises. These are of trivial nature and technically speaking should not be taken as injuries.

v) As a thumb rule, any injury requiring hospitalisation of more than 48 hrs. is grievous, hospitalisation of less than 48 hrs. is simple, and any injury not requiring hospitalisation at all is trivial.

vi) Classify injured passengers into separate categories as grievous or simple. vii) Inform Commercial department for arranging ex-gratia payment.

9. Transporting injured passengers to hospitals:

i) One team will be asked to arrange transport of injured passengers to nearby hospitals

ii) Ensure expeditious transportation of injured either to ARMEs or to nearby hospitals.

iii) Critically injured passengers should be transported by means of road ambulances and other by means of ordinary road vehicles.

iv) Commercial staff should also be associated with transfer of injured passengers to hospitals.

v) Before doctors and supervisors leave the accident site for hospital duty, they should note down the DOT and Mobile Telephone No. of the accident site, CMS, MS and other doctors at the site, for quick communication.

vi) Doctors going to different hospitals should have separate vehicles. vii) In case sufficient numbers of railway vehicles are not available, they should hire

taxis for their movement by withdrawing cash from station earnings. 10. Post admittance hospital care:

i) One railway doctor, one commercial supervisor and one welfare inspector should be deputed round the clock at each hospital.

ii) Normally one doctor should look after one hospital, along with a commercial supervisor and WLI.

iii) If large no. of hospitals are involved 2 or 3 hospitals may be given to one doctor. In that case, the doctor, in consultation with CMS/MS should station himself at the hospital where maximum no. of patients are admitted.

iv) Make an assessment about capabilities of the hospital to handle the casualties. Decide whether the patient needs to be shifted to other hospital with better facilities and arrange to shift the patient, if required.

v) In case any injured passenger succumbs to his injuries in the hospital, then the doctor in charge of that hospital should update this fact to the medical counter at PAC.

11. Dealing with dead bodies:

i) Problem faced by rescue teams is regarding dealing of dead bodies. ii) In case of a major disaster, the usual complement of medical staff in any ARME is

grossly inadequate for undertaking work of this magnitude. iii) Adequate number of Safaiwalas and other health workers who have come to the

accident site should be mobilized for this purpose. iv) Often rescue and relief operations continue for more than 48 hours. v) Dismembered bodies begin emitting foul odour after two days. Carrying out this

task under such circumstances becomes a real problem. vi) Target should be to extricate all dead bodies within 24 hrs. vii) Dead bodies should be dealt with coach wise; otherwise bodies taken out from

different coaches get mixed up. viii) Bodies taken out from coaches should be stacked at quite some distance from the

track in front of respective coaches, in separate lots, coach wise. While this may slow down the work initially, in the long run it is more systematic since bodies don’t get mixed up.

ix) Shift dead bodies from coaches to a nominated place at the accident site with the help of paramedical staff, SJAB, Scouts, Civil Defence personnel, other railway staff and non-railway volunteers available at site.

x) Put dead bodies in body bags.

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xi) Put label written by Marker pen on each dead body in the pocket provided in body

bag. - Date _____________ - Dead body Serial No.________ - Name ____________________ - Age _________Sex__________ - Coach No._________________

xii) In case of unidentified dead bodies, against the item ‘name’ it should be written as unidentified-1/unidentified-2 etc. Approximate age should be estimated from the appearance, such as between 35-45 years.

xiii) 5 Photographs preferably by digital camera should be taken of each dead body. Two should be close up of face from in front and sideways, third should be of full length of the body.

xiv) If possible each body should also be video photographed. xv) After photographs have been taken, each body should be placed inside a plastic

bag with zip having proper labelling system where same information is also to be provided.

xvi) After this, bodies will be handed over to GRP or Local Police for safe custody. xvii) Take necessary steps to handle unhygienic condition that may arise due to

decomposed/mutilated bodies. 12. Preservation of dead bodies:

i) Numbering and photography of bodies should be done even when relatives are on hand to claim the body.

ii) Arrangements have to be made for a more permanent location for them till such time the next of kin arrive to claim these bodies.

iii) In all such accidents, passengers are invariably separated from their belongings. As such in many cases there are no tickets or other identification papers on their persons.

iv) This problem is further compounded in unreserved coaches where no reservation charts are available.

v) Identification problems come up in case of mutilated bodies also. In such cases, photographs are better means of identification.

vi) Arrange for hiring of a couple of big halls, for keeping bodies. vii) Rooms should preferably be at a single location so that relatives do not have to go

around from mortuary to mortuary. viii) A large building having number of rooms would be ideal for storing them. Best

option would be to take over a school building temporarily. ix) Arrange to move dead bodies to nominate buildings being used as temporary

mortuaries. Bodies likely to be held for more number of days should be embalmed. x) Bodies should be neatly lined up with their numbers prominently displayed, and

kept in different rooms, coach-wise. xi) Notice Board outside the building should display the room nos., where bodies

extracted from a particular coach have been kept. xii) These details should also be posted on a notice board outside each room. xiii) This will prevent unnecessary handling of bodies, which in any case would be in an

advanced state of decomposition. xiv) For dead bodies whose relatives are not readily available and delay is expected,

arrange for their preservation by dry ice etc. xv) Procure following items from local market for dealing with dead bodies:

- Shrouds, - Polythene bags, - Coffins, - Dry ice.

xvi) 4 Commercial supervisors should be put on round the clock duty in the building housing the temporary mortuary for guiding relatives as and when they come.

xvii) Face masks and gloves should be arranged for the staff handling dead bodies.

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13.6 Duties of Commercial Department:

1. Main functions:

Main functions of the Commercial department can be broadly classified as: a) Arranging about 50 TTEs/TCs and 50 licensed porters and sending them to

accident site by first available means. b) Withdrawal of cash from station earnings as per requirements of various

departments. c) Hiring of road vehicles as per requirements of various departments. d) Providing beverages and catering to injured and uninjured passengers. e) Initial round of hospitals and assessment of situation. f) Preparing list of injured passengers. g) Transporting them to hospitals and getting them admitted. h) Payment of ex-gratia to injured and next to kin of dead. i) Dealing with refund and claims compensation formalities j) Taking charge of luggage and consignments. k) Post admittance hospital care of the injured. l) Taking care of relatives. m) Opening of Passenger Information Centre at Site as well as nearby stations.

2. General:

i) Before Sr. DCM proceeds to accident site, he should withdraw sufficiently large

amount of cash from station earnings (Para 13.6.3 below). ii) At the accident site, handpicked commercial supervisors should be deputed for

manning commercial counters in MSO and PAC. iii) Each commercial counter in PAC is to be manned by one group as detailed in

Chapter 12. iv) Different teams and groups will be formed for discharging various duties of the

commercial department as detailed in Para 13.6.1 above. Each team should consist of 4-6 members and each group should consist of 3-5 teams, depending upon requirement.

v) Separate teams and groups should be formed as detailed below, headed by a commercial officer.

vi) One team will hire road vehicles for various departments’ use and other related activities (Para 13.6.4 below).

vii) One group will arrange beverages and food both for injured as also for uninjured (Para 13.6.5 below).

viii) One team will take an initial round of hospitals along with doctors and assess the situation.

ix) One group should take care of uninjured passengers who have to be cleared from the accident site.

x) One group will assist Medical department in preparing a list of injured passengers input the same into the PC in PAC.

xi) One group will assist Medical department in shifting injured passengers to hospitals.

xii) One group will assist the Medical department in preparing a list of dead bodies and looking after them.

xiii) One team will make ex-gratia payment to injured passengers and next of kin of dead. (Para 13.6.8 below)

xiv) One team will deal with refund cases and claims compensation formalities (Para 13.6.9 below).

xv) One group will be in-charge of unclaimed luggage and other consignments (Para below).

xvi) One group will be in-charge of post admittance hospital care of injured and taking care of relatives as detailed in Chapter 15 under ‘Passenger Care”.

3. Withdrawal of cash from station earning (Also see Para 11 and 12 of this Section)

i) In order to meet accident related expenditure, officers can withdraw money from

station earnings duly following the procedure incorporated in Commercial Manual Vol.II Rule No. 2425.

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ii) Before Sr.DCM leaves for accident site, he should withdraw sufficiently large

amount of cash from station earnings to meet with immediate requirements at the site, including requirements of other departments.

iii) More cash should be withdrawn subsequently, as and when required. iv) Procedure and accountal as detailed below should be followed.

(Para 13.6.11 and 13.6.12 below). v) A Commercial supervisor should be nominated for this purpose and he should

withdraw Rs. 5 lakhs and carry it with him, duly escorted by RPF personnel. 4. Hiring of Vehicles & Mobile Phones:

i) A large number of road vehicles are required at an accident site for following purposes: - Taking injured passengers to hospitals. - Taking doctors and other railway officials to hospitals. - Clearance of uninjured passengers. - Taking dead bodies to mortuaries. - Bringing men and materials, etc. to accident site. - Taking unclaimed luggage for being kept in safe custody. - Taking relatives to hospitals and mortuary. - Other miscellaneous work.

ii) For this purpose, apart from whatever number of railway vehicles may be available, extra road vehicles should be hired.

iii) All road vehicles should be hired along with standby drivers for round the clock duty.

iv) At least 10 road vehicles should be attached to Passenger Assistance Centre (PAC) for taking relatives to hospitals, mortuaries, etc.

v) Nominated railway staff to be attached to each hired vehicle round the clock (even group ‘D’ would suffice) so that optimum use can be made of the vehicle.

vi) Buses from state transport authorities should also be requisitioned along with extra drivers for round the clock duty.

vii) One railway staff should be put in charge of each bus on round the clock duty, who will accompany the bus wherever it goes and bring it back in time (even group ‘D’ would suffice)

viii) In case hospitals are in different towns, then road transport buses should be put on fixed time round trip schedule for shuttling relatives from Passenger Assistance Centre (PAC) to various locations and back to PAC

ix) All hired vehicles and requisitioned buses should have stickers pasted on their front and rear windscreens indicating “RAILWAY ACCIDENT DUTY”.

5. Catering arrangement:

i) Arrangements for supply of food and beverages to not only injured but also to other passengers of the accident-involved train should be swiftly organized.

ii) Food and beverages should be supplied free of charge. iii) These may be arranged from railway sources or outside sources as necessary,

including IRCTC or their contractors. iv) To supplement Railway catering arrangements nearby dhabas and hotels should be

contacted and arrangements made for opening up stalls at the site. 6. Clearance of uninjured passengers:

i) First of all, arrangements for water and food for stranded passengers should be made.

ii) Announcement should be made for registering names of safe passengers. iii) Clearance of accident-affected passengers from accident site should be planned,

along with Operating branch, that will provide the empty coaching rake. iv) Make announcement through PA System informing passengers regarding their

clearance from site either by: - Front portion of the accident involved train - Rear portion of the accident involved train - Empty coaching rakes that have been brought to the accident site

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- Road bridging that has been arranged.

v) Arrange adequate coolies for carrying passengers’ luggage while they transfer to the new train.

vi) In case of road bridging, arrange road transport to clear stranded passengers, record details of passengers dispatched and relay particulars to Divisional Emergency Cell.

vii) Senior-most official at site shall have powers to arrange conveyance for affected passengers free of charge by any available mode of transport and also incur expenditure for carriage of passengers’ luggage, etc.

7. Preparing list of injured passengers:

i) Collect list of injured passengers prepared by TTEs/Train Conductors and assess the situation along with Medical department.

ii) Separate lists to be prepared coach wise by Medical department. iii) The list should contain following details:

- If found Conscious: Name, sex, age, identification marks, and ticket number, originating and destination station, contact numbers of family/relatives.

- If found Unconscious: Approximate age, sex, identification marks, ticket number and other particulars if relatives and friend are available.

iv) Once the preliminary list of injured passengers has been prepared, the list should be got signed by the CMS/MS Incharge and a copy handed over to Medical department.

v) This list should be input into the PC available in the PAC. vi) The list should also be E-Mailed to the Divisional Emergency Cell and Headquarters'

Emergency Cell. vii) The list of dead and injured that is initially fed into the PC will thereafter be

updated periodically, as rescue and relief work continues, in consultation with Medical department.

8. Amount of Ex-Gratia Payable:

i) The amount paid as ex-gratia relief payable to the dependants of dead or injured passengers involved in train accidents as defined under section 124 should be as under : a) In case of death - Rs. 50,000/-

b) In case of grievous injury(Irrespective of the period of hospitalization) - Rs. 25,000/-

c) In case of Simple injury - Rs. 5,000/-ii) The amount paid as ex-gratia relief payable to the dependants of dead or injured

passengers involved in untoward incidents as defined under section 124-A should be as under: a) In case of death - Rs. 15,000/-

b) In case of grievous injury(Irrespective of the period of hospitalization) - Rs. 5,000/-

c) In case of Simple injury - Rs. 500/-iii) Payment of ex-gratia will be made on the basis of categorization of their injuries

made out by doctors at site. iv) No ex-gratia payment would be admissible to trespassers; persons electrocuted by

OHE and road users at unmanned level crossings. v) Ex-gratia payment should also be made to railway staff killed or injured by a

moving train while performing their duty, for example, Gangmen working on track run-over accidentally by a moving train.

vi) Ex-gratia amount is to be paid in cash. vii) In case of injured passengers, ex-gratia should be paid to the injured passenger

himself, or in case he is too ill, to his relative in his presence. viii) In case of death cases where relatives identify and claim the body, following

precautions are to be taken: a) Photograph the face of the body from in front and from the side. b) Photograph the person taking the ex-gratia payment. c) Record the address, contact numbers and relationship of the person claiming

the body alongwith details of proof, if any. d) In case the HON’BLE MR announces enhanced ex-gratia, then the enhanced

amount should be paid by cheque by Accounts department.

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e)Ex-gratia paid is not to be adjusted against claims compensation payable as decreed by RCT subsequently.

ix) Payment should be arranged preferably on the spot by a senior scale officer nominated by GM/DRM after making such enquiries as can be reasonably made on the spot, after immediate needs by way of medical attendance etc. to injured persons have been attended.

x) Sr.DCM/DCM will ensure availability of sufficient cash for payment of ex-gratia/refund.

9. Refund and Claims Compensation:

i) Refund of fares must be granted in the PAC for unfinished journey as per rules. ii) Injured passengers and next of kin of deceased passengers must be supplied with

blank claims compensation forms alongwith Claims Booklet explaining complete procedure.

iii) Photocopy of a filled up Claims Compensation form may also be given along with the blank form so as to help them in filling it up.

10. Luggage and Consignments:

i) As and when unclaimed luggage and personal belongings are taken out from coaches, a list should be made coach wise, and each item should be tagged with coach no.

ii) A list of each item with distinguishing marks should be made. iii) If possible, the cabin number inside the coach should also be indicated. iv) Luggage claimed should be handed over, on satisfactory proof of ownership v) Unclaimed luggage and personal belongings of injured/dead passengers should be taken

possession of for safe custody. vi) Unclaimed luggage should be stored in a safe place, preferably, part of the same school

building which is being used for preserving dead bodies. vii) These should be stored in separate rooms coach wise so that it is easy for relatives to

identify. viii) A list should be displayed outside each room indicating the coach no. whose luggage is

stored there. ix) It is the responsibility of Commercial department to take charge of all unclaimed luggage

etc. These should be taken over from the charge of RPF. x) Booked luggage, parcels and consignments available in SLRs, VPUs etc. should be taken

out and sent by road to nearest Jn. Station for safe custody. xi) Booked perishables available in SLRs, VPUs should be taken out and either auctioned at

site or sent by road to nearest Jn. Station for being auctioned. xii) RMS consignments on the train should be shifted to school building for safe custody till

Postal Authorities come and take over custody. 11. Withdrawal from Station Earnings - Procedure

i) In order to meet accident related expenditure, officers of all departments can withdraw money from station earnings duly following the procedure incorporated in Commercial Manual Vol.II Rule No. 2425. - Departmental expenditure necessitated by floods, accidents or earthquakes, etc.(sub rule

8) - Ex-gratia payments to persons involved in train accidents. (Sub rule 22).

ii) The nominated supervisor/incharge, of the department concerned, may alone withdraw from station earnings through a requisition in respect of the above items specified in rule 2425 of the IRCM.

iii) This requisition should be made in the form appended below indicating the officials making such withdrawal, the departmental officer concerned and also the purpose of withdrawal. From To Name of Supervisory Official Station Master Designation Station

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Please arrange to pay from Station Earnings an amount of Rs.______(Rupees

_____________________________) towards ___________________ (Purpose to be

indicated). This is one of the authorised items of withdrawal from station Earnings. The

expenditure is chargeable to the head_____________.

Accounting Authority _____________

Controlling Officer ________________

Designation _______________

Station ____________

Payment made from Station received an amount of Rs.__________________

Earning amount: from station earnings.

Signature of Signature:

SM/SS Designation

iv) Requisition is required to be prepared in triplicate. 1st copy should be kept as

record, 2nd copy should be presented to SM for arranging payment against proper acknowledgement, and 3rd copy should be sent to Sr.DFM concerned duly countersigned personally by the Divisional Officer of the department withdrawing cash.

v) Any failure by the supervisory official withdrawing cash to follow above instructions or any other irregularity will render him personally responsible and liable for action under Discipline and Appeal Rules.

12. Withdrawal from station earnings - accountal

i) Branch Officer concerned shall forward requisitions received from stations to the Divisional Accounts Office indicating circumstances under which the withdrawal was necessitated.

ii) The countersigned requisition shall be accompanied by relevant supporting paid vouchers. The Branch Officers shall monitor timely submission so that they reach Accounts Office within 15 days from the date of withdrawal.

iii) Executive Officer concerned shall furnish full particulars of the amount withdrawn, details of payments made, reasons for the payment, the rate and period for which payment is made and the total amount paid with the acquittance of the payee with necessary revenue stamp, wherever due, to SR.DFM

iv) Sr.DCM will compile a monthly statement of all withdrawals pertaining to his division obtaining a statement from various Executives in his division and send it to CCM.

v) A monthly return of requisitions issued during the period should be submitted to the Accounts Office by Executive Officers.

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(Chapter – 14)

SITE MANAGEMENT PLAN – III 14.0 Duties of Mechanical Department:

Restoration is the prime responsibility of Mechanical Deptt. For discharging the dual responsibility of extricating injured passengers and dead bodies from coaches, and clearing/toppling those coaches whose search has been completed, two separate groups will be formed at each end for purposes of ‘search and rescue’ and ‘off tracking of coaches’.

Once 4 ARMEs, 2 ARTs and 2 BD specials have arrived at the accident site from both ends, normally no more mechanical equipment except bull dozers and or road cranes will be required from anywhere else. The main work will then consist of using these resources effectively and efficiently.

Different teams and groups will be formed for discharging the dual responsibilities of the Mechanical department. Each team should consist of 4-6 members and each group should consist of 3-5 teams, depending upon requirement.

One Sr. Supervisor should be in-charge of each team conducting ‘search and rescue’ at the site. All such ‘search and rescue’ groups at each end of the accident site, would function under directions of an AME.

Similarly, one Sr. Supervisor should be in-charge of each team working on ‘off tracking of coaches’ at the site. All such ‘off tracking of coaches’ groups at each end of the accident site, would function under the directions of an AME. The AME concerned would also be in-charge of the B.D. crane at that end.

(i) Take precautions in electrified section that power supply is switched off before

commencing rescue/relief work. (ii) Use necessary safety equipment like hand gloves, helmet, safety belts, shoes, etc. (iii) If spillage of inflammable substances is suspected, then only cold cutting equipment

should be used. (iv) In case of suspected sabotage, ensure minimum interference to clues. Save lives with

minimum discomfort, and extricate passengers, after video and digital photographs have been taken, without loss of time.

(v) Be cautious in using rescue tools like gas cutters, cold cutters, spreaders, hydraulic jacks etc. so that passengers trapped inside or buried under the debris do not get hurt.

(vi) Ensure marshalling of ART according to site requirement before it is sent into the accident involved block section.

(vii) For efficient extrication of entrapped passengers take assistance of Medical/Engineering departments.

(viii) Each team will join up with Medical teams who would also be involved in extracting dead and injured from coaches.

(ix) Maximum number of coaches should be tackled simultaneously, except those that have climbed on top or have telescoped into one another.

(x) Road cranes and bull dozers of sufficient capacity should be arranged so that these cranes and bull dozers can start working from the center while the 140T cranes can continue working from either end.

(xi) Trucks should be arranged for carrying BD equipment near the accident involved coaches, so that number of coaches can be simultaneously approached and more work centres can be opened up.

(xii) Examine unaffected or re-railed rolling stock and certify their fitness for further movement.

14.1 Duties of Security Department:

Main functions of the Security Department can be broadly classified as:

(a) Co-ordination with GRP and Local Police. (b) Crowd management. (c) Protection of luggage.

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(d) Protection of railway property.

1. Liaison with Civil Police:

(i) In case of sabotage, liaise with Local Police & officials of district administration and get early clearance.

(iii) Clearance should be obtained as expeditiously as possible, for starting the restoration work.

(iv) Additional manpower should be requisitioned from local police officials and district administration for purposes of crowd control.

(v) Exemption should be obtained from SP of the district for waiving off formalities of Post Mortem of dead bodies.

(vi) Obtain assistance from GRP and Local Police, as and when required. 2. Crowd Management:

The first problem at an accident site is that of surging crowds. Carrying out any kind of rescue and relief operation becomes next to impossible. Railwaymen who try to undertake any kind of rescue and relief work become victims of mob fury. To tackle the situation, do the following:-

(i) Cordon off the site and prevent unauthorized entry of outsiders. (ii) Segregate the area of accident by putting up temporary barriers using nylon ropes

or any other makeshift device available at the scene so that outsiders do not disturb the site or hamper rescue operations.

(iii) These barriers should be at quite some distance away from the track, so that MSO, PAC and SOs are inside the cordoned off area.

(iv) Provide barricade and ask for additional force to control crowd during VIP visit. 3. Protection of luggage:

(i) Protect unclaimed luggage of passengers till these are duly taken over by commercial department for safe custody.

(ii) Unclaimed luggage of passengers should be isolated and stacked coach-wise, with proper labelling indicating coach no. from which recovered.

(iii) If possible, the cabin number inside the coach should also be indicated. (iv) All such unclaimed luggage should be protected till they are handed over to

claimants or taken over by commercial department. (v) Unclaimed luggage should be stored in a safe place, preferably, part of the same

school building which is being used for preserving dead bodies. (vi) These should be stored in separate rooms coach wise so that it is easy for relatives

to identify. 4. Protection of railway property:

(i) Protect Railway consignments/goods/parcels till these are duly taken over by Commercial department and dispatched to nearest station for proper disposal.

(ii) Guard perishables till they are auctioned off at site or till they are dispatched to nearest station for being auctioned.

(iii) RMS consignments on the train should be shifted to school building for safe custody till Postal Authorities come and take over custody.

(iv) Provide security for the cash withdrawn for payment of ex-gratia by the Commercial department.

(v) Preserve all clues and evidences regarding probable cause of the accident and ensure that these do not get disturbed.

(vi) Ensure that no railway staff tampers with any track fittings, or rolling stock parts. (vii) Anybody found moving under suspicious circumstances should be questioned. (viii) No railway staff should be allowed to move about near the accident site with loose

or piece meal equipment.

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5. General:

(i) RPF personnel should respond to any call for assistance to rescue victims and

transport them to the nearest hospital. (ii) Hourly Sitreps will be updated by field personnel at the scene of incident to the RPF

functionary in the MSO giving the latest situation. (iii) RPF Assistance Post will be established within the PAC, so that people needing help

can approach RPF. 14.2 Duties of Electrical Department:

For discharging the dual responsibility of providing illumination at site and managing the OHE, two separate units will be formed at each end of the accident site consisting of ‘General Branch’ officers & staff, and TRD officers & staff.

Once 4 ARMEs, 2 ARTs and 2 BD specials have arrived at the accident site from both ends, normally no more electrical equipment will be required from anywhere else. The main work will then consist of using of these resources effectively and efficiently.

Different teams and groups will be formed for discharging various duties of the Electrical Department. Each team should consist of 4-6 members and each group should consist of 3-5 teams, depending upon requirement.

1. Site illumination:

One Sr. Supervisor should be made in-charge of each group working at the site. All ‘General Branch’ teams at each end of the accident site, would function under directions of an AEE (M) or AEE (G).

(i) Senior most Electrical officer at site would make a quick assessment of the

electrical requirement of the site. (ii) Thereafter, he would assess the quantity of electrical fittings and generating sets

available in ARMEs and ARTs. (iii) In order to set up adequate illumination facilities, all generating sets and lighting

fixtures available in ARMEs and ARTs would be used. (iv) First priority for lighting would be the accident site along the track where rescue,

relief and restoration work is going on. (v) Additional requirements of generators and lighting fixtures, if any, should be called

for immediately from other railway sources within the division, well in time. (vi) In case divisional sources are inadequate, then sources from other divisions should

be tapped. (vii) Officer at site should hire additional generating sets, lighting fixtures etc. as

required from non-railway sources available nearby. (viii) Once generators and lighting fixtures have been setup, efforts should be made to

tap direct power supply from some nearby sources, if available. (ix) In case power supply is not available nearby and illumination has to continue on

generator supply, then sufficient quantity of petrol and diesel should be procured and kept in stock.

2. OHE at site:

One Sr. Supervisor should be made in-charge of each group working at the site. All TRD teams at each end of the accident site, would function under directions of an AEE/TRD. (i) In case OHE is to be brought down, then the same should be done immediately so

that working of crane does not get held up on account of OHE. This should be done as per Sr.DME’s instructions.

(ii) In case slewing of OHE suffices for some sections, then the same should be done quickly so that working of crane does not get held up on account of OHE. This should be done as per Sr.DME’s instructions.

(iii) Sr. DEE/TRD shall arrange movement of 6 Tower Wagons along with men and material from adjacent depots from both sides of accident site.

(iv) In case more tower wagons are required these should also be requisitioned from other depots along with men and material.

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(v) An assessment should also be made of the extent of damage to OHE masts, and

other equipment. (vi) Additional requirement of materials, if any should be called for immediately from

other railway sources within the division. (vii) In case divisional sources are inadequate, then sources from other divisions should

be tapped. (viii) In case other divisional sources are also inadequate, then sources from other zones

should be tapped. (ix) Availability of OHE masts is a long lead item. Requirement of masts should be

quickly worked out so that these can be moved immediately. (x) Ensure temporary portals are erected without delay. (xi) In case damage to OHE is extensive and a wiring train is considered to be more

efficient, then the same should be arranged for from other zone after discussion with RE organisation.

(xii) Ensure that the section is earthed before staff start working near OHE. (xiii) OHE should not be charged until all staff, tower wagons, cranes, etc. have cleared

the block section. 14.3 Duties of Signal & Telecommunications Department:

Duties of S&T department consist of providing sufficient and reliable means of communication at the accident site and other work centres as indicated in item 3.

1. Types of communication facilities:

For this purpose following types of communication facilities as specified in item 3 should be provided: (i) Satellite telephones. (ii) BSNL telephones. (iii) Mobiles, in case the area is under mobile coverage. (iv) Walkie – Talkie sets. (v) Railway telephones. (vi) PA System.

2. Locations:

These facilities should be provided at following locations: (i) MSO. (ii) PAC. (iii) SOs. (iv) Hospitals. (v) Mortuary. (vi) Any other location as decided.

3. Numbers to be provided:

(i) Satellite telephones – 5 to be provided. 2 in MSO, 1 in PAC, 2 for passengers. (ii) BSNL telephones – 2 in MSO, 3 in PAC and 1 in each hospital. (iii) Mobiles – as many as can be arranged in MSO and PAC. In addition to above at

least 2 in each hospital. (iv) Walkie – Talkie sets – each functionary should be covered. (v) One 25W VHF set shall also be provided in MSO. (vi) One 25W VHF set shall be installed in a road vehicle so that mobile communication

can be set up, upto a range of about 15-20 Kms. (vii) Railway telephones - each functionary in MSO, PAC and SOs should be covered. (viii) In RE area emergency sockets will be utilised for extending communication to the

accident site and in non-RE area where 6 Quad cables is available the same will be utilised for providing communication.

(ix) PA system - at MSO, PAC and SOs.

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4. Public Address System:

(i) Provide adequate number of PA system, Handsets. (ii) PA system should be provided in MSO, PAC and SOs. These are to be used for

communicating with passengers and for giving directions to railway staff. (iii) For this purpose, additional PA systems may become necessary depending upon

the requirements at accident site. (iv) Mega mikes available in ART will also be utilised. (v) Volume of PA system in MSO, PAC and SOs should be so adjusted that

announcements made over one of them reaches only those areas which are under its jurisdiction. It should not interfere with announcements being made by other PA system.

5. General:

(i) Ensure availability of adequate copies of Disaster Management telephone directory

containing important telephone numbers. (ii) Adequate number of Mobile Battery Chargers should be provided in MSO, PAC and

SOs along with number of spare batteries. 14.4 Duties of Engineering Department:

Some duties have been detailed in Chapter 9.10. Additional duties are as follows:

(i) AEN/SSE (P.Way/Works) shall collect men, rescue tools and arrive at site by fastest means possible.

(ii) Setup MSO, PAC and SOs at the accident site. (iii) Assist medical/Mechanical Department in rescue work. (iv) If necessary, contact Army/Navy/Air Base and collect required personnel like

Divers for rescue operation. (v) If necessary hire Private Road Cranes, Bulldozers, Earth movers etc. (vi) Two Engineering specials, one from each end, carrying engineering material and

Gangmen from the section. (vii) Additional requirement of track materials, if any, should be called for immediately

from other railway sources within the division, well in time. (viii) In case divisional sources are inadequate, then sources from other divisions should

be tapped. (ix) 500 additional workmen are required who are to be moved from adjoining

divisions/zones. (x) Each such division sending assistance should move 250 men along with 5 artisans

and 5 PWIs. (xi) One DEN and one AEN each should also move to the site of accident from each

such division. (xii) Plan for co-ordinated working and movement of track machine for quick restoration

in consultation with TRD and Operating officials. 14.5 Duties of Personnel Department:

(i) Sr.DPO shall proceed to accident site along with all WLIs. (ii) Assist Doctors in collecting details of injured/dead and shifting them to hospital. (iii) WLIs shall be available round the clock in shift duty to look after the welfare of

injured persons in each hospital. (iv) Issue complimentary return journey passes to relatives for escorting injured and

taking them back home. (v) Man personnel branch counters in PAC, and discharge duties as listed out for those

counters. 14.6 Duties of Accounts Department:

(i) Making available sufficient amount of cash for meeting emergent expenses. (ii) Opening of current account in a local bank and getting permission for over draft

facilities so that large amount of cash is not required to be carried from far off stations.

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(iii) Issue of cheques for making of enhanced ex-gratia payment, if so announced at

accident site by Hon’ble MR.

14.7 Staff matters:

(i) First problem is of identifying Railway personnel. (ii) They should be supplied with orange coloured armbands to be kept in ARMEs/ARTs. (iii) Adequate number of armbands, gloves and facemasks should also be provided in the

ARMEs/ARTs. (iv) Second problem is of communicating with Railway personnel in the crowd. (v) Microphones/loud speakers provided in ARMEs/ARTs should be used both for crowd control,

as also for giving instructions to Railway personnel working at accident site. (vi) Once initial rescue operations have got underway, arrangements have to be made for water

and food for Railway staff working at site. Contract arrangement should be made for supply of food.

(vii) Spare coaches should be stabled at nearby stations where watering and charging facilities are available for stay of staff.

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(Chapter – 15)

PASSENGER CARE 15.0 General:

(i) Assistance to passengers and their relatives is of utmost importance in relieving them of some of their misery.

(ii) Injured passengers and their relatives are to be treated with utmost courtesy, concern and sympathy to alleviate their trauma and discomfort. All assistance asked for should be provided to them.

(iii) For dealing with relatives arriving from far-flung corners of the country, staff fluent in the local language of the place from where the train originated should be used as interpreters.

(iv) Commercial supervisors & WLIs should be assigned to talk to injured passengers to ascertain from them whether they wish to call relatives.

(v) Injured passengers should thereafter be provided with either mobile or BSNL STD phones in order to enable them to speak to their relatives.

15.1 Hospitalisation of the injured:

(i) General policy in case of Railway accidents in which casualties occur is that of rapid evacuation to Railway hospital after rendering immediate and necessary first-aid treatment.

(ii) In case there are no Railway hospitals nearby, then they are to be admitted in the nearest Govt. hospital.

(iii) In following cases, injured may be taken to a Private Hospital- - When there is no Railway or Govt. hospital available within a radius of say 8 kms. of the

site of accident or, - When the attending doctor certifies in writing that the treatment in private hospital is

necessary in the interest of the patient, - Except where Railway doctor certifies, such injured passenger should normally be eligible

to the lowest class of accommodation in private hospitals where different scales are available,

- Where the family of the injured person desires to be provided with a higher-class accommodation, the family should give in writing to pay the extra cost involved directly to hospital authorities.

(iv) For this purpose, each division should make out a working arrangement with such private hospitals as may be necessary in areas served by them so that in an emergency, injury cases can be referred to hospitals concerned without loss of time.

(v) To facilitate matters and to avoid misunderstanding, CMD should draw up a list of such private hospitals bearing in mind Railway and non-railway hospitals in the vicinity.

(vi) CMD should also settle charges to be paid for such cases for each class of accommodation. (vii) Bills by such private hospitals should be submitted through CMD who will certify the

correctness of charges payable, before passing for payment by FA & CAO. (viii) Payments to private hospitals under this Para can be arranged locally by the Railway and

Ministry of Railway approval is not necessary. (Extract of Para 701(1) & Para 712 of Chapter VII of IRMM and Para 1421 of Indian Railway Establishment Manual and M.O.R’s letter No. MH.59/MES/96/ Medical dated 18.12.1959.)

(ix) When injured are admitted in non-railway hospitals, Railway doctors should be deputed to these hospitals to render necessary assistance, including supply of medicines as required which may not be available in these hospitals.

(x) They should also carefully monitor the condition of injured and maintain an updated list with all details.

(xi) If more than one hospital is involved, apart from deputing doctors to individual hospitals, a Railway doctor should also be deputed to coordinate and maintain centralised updated position.

15.2 Facilities to be made available in hospital:

(i) There should be a separate reception counter manned by commercial supervisor or WLI at the entry to the hospital for dealing with relatives of patients who arrive.

(ii) A chart should be displayed at this reception counter indicating ward nos. where accident patients are admitted along with their names, coach no. wise.

(iii) At the entry to each such ward, a second list should display the name of the patient, coach no. and the bed no. inside the ward.

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(iv) Commercial staff and WLI on duty at that hospital should carry a list indicating the name, address and telephone no. of relatives as given by the patient, and whether they have been informed or not.

(v) Arrangements should be made to inform the next of kin or a relative or friend of the deceased, in case identity of the person involved in accident becomes known.

(vi) As each relative arrives, his/her name should be marked in the list against the passenger’s name.

(vii) Reception counter should be provided with BSNL telephone with STD facility. (viii) There should be two mobile telephones to enable the patients inside wards for making

outgoing calls. (ix) Complete medical care of all passengers including payment of medical bills till their final

discharge should be provided. 15.3 Communication:

(i) STD equipped telephone should be made available to passengers to communicate with their relatives.

(ii) BSNL/Railway Telephones available at adjoining Stations/Cabins/Gates shall be extended to the accident site.

(iii) If feasible, PCO telephones and other BSNL phones in nearby localities/ villages/towns shall also be extended to the accident site by persuading owners of these phones.

(iv) Payments for such telephone connections will be made from station earnings by S&T Deptt. (v) SM should hire upto 5 mobile phones to meet the need of stranded passengers, wherever

cellular phone connectivity is available. Stranded passengers should be permitted to use these phones free of charge. In case additional phones are required Sr.DSTE may arrange then with the approval of Site Incharge.

(vi) These cell phones should be used to convey information regarding the safety of passengers to their friends and relatives.

15.4 Arrival of relatives:

(i) After a few hours, next of kin of deceased and relatives of injured passengers start arriving at the accident site.

(ii) Adequate number of display boards should be available on ARMEs/ART for being put up at accident site.

(iii) By and large these display boards should indicate the direction towards the Passenger Assistance Centre (PAC).

(iv) These indication boards should be displayed near those areas where incoming relatives arrive and congregate.

(v) Periodic announcements on loud speakers should also be made for guiding them to the Passenger Assistance Centre (PAC).

(vi) Passenger Assistance Centre (PAC) should have different counters for various purposes as detailed below.

15.5 Taking care of relatives:

(i) At Passenger Assistance Centre (PAC), number of commercial supervisors & WLIs should be available for the purpose of taking arriving relatives to different hospitals, etc.

(ii) After relatives arrive, they should first of all go through the reservation charts and locate the name of the passenger.

(iii) Thereafter, if details are available as to which hospital passenger has been admitted then commercial supervisor or WLI should accompany him to that hospital.

(iv) A hired vehicle should be provided for carrying them to various hospitals and mortuary. (v) The commercial supervisor or WLI should stay with the relative until he has been able to

either find the injured passenger or identify the dead body. (vi) Thereafter, they should help him in completing all formalities in the PAC.

15.6 Single window clearance:

(i) Passenger Assistance Centre (PAC) should have provision of single window clearance for all legal formalities & various paper works.

(ii) Counters provided in PAC should have facilities for following:- (a) Reservation chart, for locating the name.

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(b) List of dead and injured along with name of hospital. The name of passengers

involved should be checked up from the list of dead or injured, if available, and their current status informed.

(c) Counter for providing commercial supervisor or WLI as escort along with a vehicle, for accompanying the relative and going around to various hospitals or mortuary.

(d) Railway doctor for issue of Medical Death Certificate. (e) Govt. Doctor for issue of Post Mortem Clearance, in case the same is necessary. (f) Municipality official for issue of Official Death Certificate. (g) Local police for issue of authority for handing over of dead body. (h) Claims counter - payment of ex-gratia and issue of Claims Compensation Form. (i) Counter for helping performance of last rites in case relatives decide to cremate

the body there itself. (j) Pass counter for issue of return journey pass. (k) Return Journey facilitation counter will make arrangements for return journey.

15.7 Stay of relatives of dead and injured:

(i) Commercial supervisor or WLI deputed with relatives should also arrange for their stay and accommodation.

(ii) Depending upon the need, accommodation in hotels/dharamshalas would be hired for accommodating passengers/relatives.

(iii) Arrangements should be made for their meals etc. Contract should be given for providing cooked food to passengers/relatives.

15.8 Performance of last rites:

(i) In many cases, relatives decide to perform last rites at the place of accident itself instead of taking the body back to their native place.

(ii) This is mostly on account of: - Bodies being mutilated, - Bodies being in a state of decomposition, - Native place being for off, - For overcoming logistic problems of taking the body back.

(iii) In such cases Railways should render appropriate assistance to relatives for performing the last rites.

(iv) Railway should locate: - The nearest cremation or burial ground, as the case may be. - Shopkeepers who supply necessary material for funeral rites. - Priest for performing the ceremony.

(v) The above information would be conveyed to relatives and transport provided for carrying the body.

(vi) Above duties are to be performed by Personnel Department. (vii) Commercial supervisor or WLI who has been deputed for relatives of a particular passenger

should help them out in this endeavour. 15.9 Departure of relatives of dead and injured:

(i) Passenger Assistance Centre (PAC) should have counters for helping relatives regarding their return journey.

(ii) Personnel branch staff at the PAC should be available for issuing complimentary passes for their return journey.

(iii) Reservation of berths should be provided on trains. Such reservation should be provided only from the accident site onwards. Commercial Branch should do this.

(iv) Extra coaches should be attached to trains going to these destinations for the next 2 or 3 days. These extra coaches should be brought in locked condition from the originating station. This should be organised by Commercial Branch.

(v) Reserved space in luggage portion of SLRs for some of them to carry back bodies in coffins etc., in case they so desire. This should be organised by Commercial Branch.

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(Chapter – 16) MEDIA MANAGEMENT PLAN

16.0 Objectives: (i) To post the public with factual information pertaining to the accident. (ii) To convey certain information which is of use to passengers. (iii) To convey specific information which is of use to relatives of dead and injured passengers. (iv) To create a positive public opinion. (v) To eliminate communication gap with Media to avoid mis information. 16.1 Duties of PR Organization:

(i) CPRO and his team will collect whatsoever information is available from Divisional Control Office and first information would be released to the media within 60 minutes of intimation of the accident.

(ii) The information shall include telephone numbers of Help-line Enquiry Booths. (iii) CPRO, PRO and the entire PR organization should proceed to the accident site in the 1st

Special train carrying GM and other Headquarters’ Officers. (iv) Number of photographers with digital cameras and video photographers should also be

taken along to the accident site. (v) Both CPRO and PRO will be available in the Main Site Office (MSO) during the day. (vi) Responsible PR supervisors should be deputed during night shift for interacting with the

media, if necessary. (vii) CPRO will organize Press Briefing at fixed timings as detailed in Para 16.5 below. (viii) PR organization shall monitor various important media channels to keep track of media

reporting. Suitable corrections/clarifications may also be issued, if required. 16.2 Spokes person:

(i) Only GM, DRM, CPRO, Chief Emergency Officer in Headquarters’ Emergency Cell and Divisional Emergency Officer in Divisional Emergency Cell are competent to interact or give interview to press and electronic media.

(ii) Apart from the above, any other officer authorised by GM is competent to interact or give interview to press and electronic media.

(iii) No railwayman shall express unconfirmed/incorrect information or voice any criticism or express his personal opinion or views about the accident, at any point of time.

16.3 Information to be relayed to Press and Electronic Media:

Information to be given to media can be broadly segregated into following categories: (a) Accident:

(i) Nature of the accident- date, time, place, exact location, train no., number of coaches involved, etc.

(ii) Details of how the accident most probably occurred. (iii) Prima-facie cause of the accident will be relayed to Media only with the approval of

GM. (iv) Sabotage, even if suspected, will not be relayed to Media, without approval of

Railway Board. (v) Periodic reports regarding progress of rescue and relief work. (vi) Expected date and time of restoration.

(b) Uninjured Passengers:

(i) Steps being taken to provide beverages, refreshments and first aid treatment for

unaffected passengers. (ii) Steps being taken by Railway for clearance of unaffected passengers.

Expected time of departure of front portion of accident involved train. (iv) Its likely time of arrival at the destination. (v) Expected time of departure of rear portion of accident involved train. (vi) Its diverted route and likely time of arrival at the destination. (vii) In case empty coaching rakes have been arranged, then details of the same.

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(viii) Road bridging being done, labourers provided for transhipment of luggage. (c) Dead and Injured passengers:

(i) Steps taken by Railway to render immediate medical attention. (ii) No. of injured passengers rescued. (iii) Break up of their injuries:

- Grievous, - Simple, - Trivial.

(iv) Names of hospitals where injured are being treated. (v) Approximately how many patients have been admitted in each of these hospitals? (vi) Names of injured passengers. (vii) Communication facilities like cell phones, STD phones provided at these hospitals. (viii) Payment of ex-gratia. (ix) Facilities offered to relatives of victims, including free pass for journeys. (x) Special trains being run for bringing relatives of dead and injured. (xi) Number of dead bodies recovered and number of bodies identified. (xii) Sometimes, identification of dead bodies gets delayed due to reasons like-

travelling alone, mutilated bodies, un-reserved passengers without proper identification, etc. Such delays in identification of dead bodies should be explained to the Media.

(d) Helpline Enquiry Booths:

(i) Setting up of Helpline Enquiry Booths. (ii) Details of Helpline Enquiry Booths like-

- Stations where these have been opened. - Telephone Nos. - FAX Nos. - Internet address of CR on the Railnet website. (www.centralrailwayonline.com)

(iii) In Central Railway, Enquiry Booth would be set up at Commercial Control of Divison with fixed common number of 10720 for Mumbai and 1072 for other Divisions.

(e) Train Services:

(i) Details of train operation with regard to:

- Diversion. - Regulation. - Rescheduling. - Short termination. - Cancellation.

(ii) Running of 2 passenger specials for carrying relatives to the site of accident. (iii) These trains will be started from the originating and destination stations of the

accident involved train, and will be given same stoppages as the accident involved train, for picking up relatives enroute.

(iv) Expected departure time of relatives special from their originating stations. (v) Refunds being granted in Helpline Enquiry Booths for passengers whose journey

have been interrupted. 16.4 Casualty Figures:

(i) In all accidents, as long as rescue and relief work continues, there is always a difference between casualty figures given by Railway and casualty figure quoted by the Media.

(ii) The reason for this difference is that Railways give casualty figures based on actual number of dead bodies recovered; whereas Media estimates casualty figures based on the damage visible and likely final tally.

(iii) During Press Briefings, this point should be clarified that at that point of time so many bodies have been recovered.

(iv) However, it should also be made clear that casualty figures are likely to go up since rescue work is still continuing.

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(v) Assessment regarding likely number of deaths and injuries may also be made if considered

necessary. Such an assessment should be based on: - Total number of coaches involved. - Number of coaches searched. - Number of coaches yet to be dealt with.

(vi) Particular reference should also be made to coaches that are crushed or that have climbed on top, and have not yet been searched.

(vii) For example, the media can be informed that as of 13/- hours, 2 coaches have been dealt with and ____ no. of bodies have been recovered. 8 more coaches are still to be searched and casualties are likely to go up.

16.5 Press Briefings at accident site:

(i) CPRO on arrival at accident site shall collect factual information from the accident site and relay the same to Media personnel at site and also to Divisional Emergency Officer in the Divisional Emergency Cell. Thus, an on-line communication channel will be established to keep media informed of all important details.

(ii) The first Press Briefing will be held within one hour of CPRO’s arrival at site. Subsequent briefings will be held according to the schedule given below.

(iii) There should be fixed time Press Briefings so that there is no confusion regarding different versions given to separate channels at various points of time.

(iv) Simultaneous Press Briefings should be held at accident site as also at Headquarter Emergency Cell and Divisional Emergency Cell as per fixed timings given below so that all concerned give the same version.

(v) Information to be given to the media will be of -/30 hours earlier. For example the media briefing held at 7/30 hours will convey all information as at 7/- on that date.

(vi) On the first two days, there should be 6 media briefings per day. These should be scheduled at the following timings: - 7/30 hours - 10/30 hours - 13/30 hours - 16/30 hours - 19/30 hours - 22/30 hours

(vii) Thereafter, for the remaining days, there should be 3 media briefings per day. These should be scheduled at the following times: - 7/30 hours - 13/30 hours - 19/30 hours

(ix) All media releases will be up loaded on the Central Railway website, and new page opened to give specific information with regard to the accident. The priority of information release to various media will be as under;

- TV Channels. - Agencies – UNI, PTI, - Print Media. (x) Convenience and conveyance of media shall be taken care of by PR personnel with

assistance of Commercial representatives at site. Media persons should be conducted to hospitals where injured are being treated.

(xi) Commercial department should ensure that list of passengers who travelled by the accident involved train along with list of dead and injured in the accident reach PR officials at the earliest.

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(Chapter – 17)

FIRE AND OTHER ACCIDENTS 17.0 Introduction:

Fire on a running train is more catastrophic than on a stationary one, since fanning by winds helps spread the fire to other coaches. Moreover, passengers sometimes jump out of a running train on fire resulting in increased casualties.

In case of fire in running train, every railway staff available on the train or at the site shall immediately try and stop the train and plunge into action to save lives and property.

17.1 Main causes of fire in trains:

(i) Carrying stoves, sigris, gas cylinders, kerosene oil, petrol, fireworks etc. in passenger compartments.

(ii) Making fire/using fire near paper, wood, petrol or such other inflammable articles. (iii) Lighted match sticks, cigarette ends carelessly thrown. (iv) Short circuit in electrical wirings. (v) Using naked light during “token delivery” to the driver, shunting of inflammable loads,

sealing of inflammable wagons. (vi) Use of open fire, smoking near gas/petrol tank.

All railway staff and passengers should take all possible precautions to avoid any of the above mistakes so that possibility of fire breaking out can be minimized. In general fire originates in a small level. When burning materials with adequate supply of air surround it, fire spreads.

17.2 Action to be taken in case of fire in train:

(i) First and foremost, immediately summon the fire brigade and try to stop the train. (ii) Secondly, if you smell gas or vapour, or even in case of excessive smoke, hold a wet cloth

loosely over your nose & mouth and breathe through it in as normal a manner as possible. 1. In case of fire in a passenger train:

(i) In case of fire, pull the Alarm Chain and stop the train immediately. (ii) Try and put out the fire before it becomes a big blaze by using either water or

blankets, etc. (iii) More people expire due to suffocation from smoke rather than due to actual burning. (iv) Advise passengers to take a cloth, wet it in their drinking water and cover their

nostrils. (v) Instruct Passengers to go to the other end of the coach, which is away from the fire,

and if possible cross over to the next coach through the vestibule. (vi) Insist that passengers should save themselves first and not to bother about their

luggage which can be retrieved later on. (vii) Make sure that no passenger lies down on the floor. (viii) After train has stopped, passengers should come down from the coach immediately. (ix) Building up confidence of injured passengers by suitable advice is of great importance.

2. In the event of a vehicle on a train being on fire:

(i) Stop the train immediately. (ii) Don’t panic. (iii) Evacuate passengers from burning coaches. (iv) Protect property, valuables & mails. (v) Locate fire extinguishing substances viz, water bucket with water/sand, fire

extinguishers etc. (vi) Use fire extinguisher, if any, and put out the fire. Fire extinguishers are provided in

SLRs, Locos and all A.C.coaches. (vii) Use water from the coaches and extinguish the fire. (viii) Throw earth or sand, if available, on the fire.

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(ix) Ascertain the type of fire viz, dry, oil, gaseous, electric and use the right type of fire

extinguishers. (x) Isolate the burning vehicle from other vehicles by uncoupling. (xi) Train to be protected by Driver and Guard at both ends according to the provision of

G&SR 6.03. (xii) Report it to the nearest station/control/fire station. (xiii) Every effort shall be made to extinguish the fire and to save the wagon labels, seals

and contents of the vehicle. (xiv) In case fire is discovered when the train is near a tank or watering station, the Guard

and Driver shall use their discretion to proceed there but no such attempt shall be made until the portion of the train in rear of burning vehicle has been detached.

(xv) Inform all concerned to assist in extinguishing the fire. (xvi) In case of fire from electrical short circuit switch off the source.

3. In the event of fire on an Electric engine/EMU:

(i) Driver shall immediately switch off the circuit and lower the pantograph. The train shall then be brought to a stop at once.

(ii) After disconnecting the electric supply to affected circuits, driver shall take necessary action to put out the fire.

(iii) If fire cannot be extinguished by the above means driver shall advise TPC through emergency telephone to arrange for OHE of the affected section to be switched off.

(iv) The guard and any other staff available shall render all possible assistance to the driver in putting out the fire.

(v) Ordinary fire extinguishers or water from a hosepipe shall on no account be used to extinguish fire on live wire or electrical equipment. Dry Chemical Power (DCP) type Fire Extinguishers may be used on electric fires.

(vi) If services of fire brigade are required, fire brigade shall not be allowed to commence operation until all electrical equipment in the vicinity of the fire have been made dead.

4. In the event of a fire on a Diesel Engine/DMU stock:

(i) The Driver/Motorman shall immediately switch off the circuit breaker and shut down the engine. The train shall be brought to stop at once.

(ii) The Guard shall give all possible assistance to the Driver in putting out the fire. (iii) Fire extinguishers of approved type shall be provided on each diesel locomotive and

motor coach of DMU when these are turned out from the home shed. The Foreman/CWS/SSE in charge of the shed shall inspect the fire extinguishers and ensure that these are in good working condition.

5. When a person is on fire:

(i) Approach him holding the nearest available wrap in front of you. (ii) Wrap it round him. (iii) Lay him flat and smother the flames. (iv) He may roll on the floor, smothering the flames. (v) On no account should he rush out in the open air. (vi) Call for assistance.

6 Fire caused by Petrol or other inflammable liquids, acids or gases:

(i) Segregate the affected wagon, coach or area involved. (ii) On opening a wagon, do not enter it immediately. You would thus, avoid fumes, which

may be dangerous. (iii) Use foam type fire extinguishers and sand and not water or soda acid type fire

extinguishers. Dry Chemical Power (DCP) type Fire Extinguishers may be used. (iv) Do not bring naked lights near the site of fire. (v) Warn the people living in the surrounding areas within one Km. Radius. (vi) Stay away from ends of tanks, as tanks normally burst from the ends. (vii) Cool tanks that are exposed to flames with water from the sides only after the fire is

put out.

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(viii) Withdraw immediately in case of rising sound from venting safety device or any discolouration of tank due to fire.

(ix) Inform the nearest Fire Station intimating that Petrol or any other inflammable liquids, acids or gases, have caused the fire.

7. In case of fire due to Explosives/Inflammables/Dangerous Goods:

(i) Extinguish by closing the valve or isolating LPG feed to fire by other suitable controls. (ii) Following steps may be taken if no undue risk is involved:

(a) Move unheated cylinders to a safe place after ensuring closing of valves. (b) Cool the hot cylinders by spraying water from a safe position. The person

directing the spray should take up a position where he would be protected from possible explosion.

(iii) If cylinder containing inflammable/ toxic gas develops leak during transportation, remove it to an isolated open place away from any source of ignition and advise the filler or consigner as required.

(iv) Inform the Chief Controller of Explosives by fax/telephone. (v) Inform officer in charge of nearest police station. (vi) Inform department officers concerned. (vii) Pending the visit of the Chief Controller of Explosives/his representative, the wreckage

and debris shall be left undisturbed except to save lives. (viii) After getting information from the Chief Controller of Explosives that he does not wish

any further investigation, the restoration work may be commenced. 17.3 Fire Fighting:

1. Dry chemical powder type fire extinguisher (DCP):

These types are suitable for tackling petroleum, gas, electrical fire and controlling fires of textile fibres. Sodium based chemical powder is used on a fire which undergo chemical reaction.

2. How to Use:

(i) Carry to the place of fire and keep it up right. (ii) Remove the safety clip. Hold the nozzle pipe tightly. (iii) Strike the knob located in the cap. (iv) Sealing disk of the cartridge gets broken and allows carbon dioxide gas to escape to

the main shell and powder is pushed out. (v) Direct the steam of the powder at the base of the flame. (vi) For effective result stand at about 1.5 to 2.5 metre near the seat of the fire. (vii) Move forward with moving the nozzle rapidly from side to side in sweeping motion. (viii) When using on outdoor fires operate from the up wind side for effective spray.

3. Building Evacuation:

When the building fire alarm sounds: (i) Immediately evacuate using building emergency plan procedures. (ii) Walk to nearest exit/stairwell (close doors behind you) (iii) Don’t use elevators. (iv) Proceed to the designated gathering area outside the building. (v) Do not re-enter building until cleared by authorised personnel. (vi) Assist in evacuation of individuals with special needs.

17.4. Suspicious substance in Railway premises:

(i) Clear and isolate the contaminated area. Do not touch or disturb anything. (ii) Call police/fire service/bomb squad. (iii) Wash your hands with soap and water. (iv) Identify individuals who may have been exposed to the material. (v) Do not leave premises until disposed off by authorised personnel. (vi) Call Police/Fire service/Bomb squad.

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17.5. Bomb threat/Blast:

Person receiving call regarding bomb threat should: (i) Attempt to gain as much information as possible from the caller like type of device,

time set, location, reason/purpose of the act, dialect mannerism and identity of the caller.

(ii) Inform and alert the disaster management team (Bomb detection squad) (iii) Alert police, fire brigade and explosive department. (iv) Pass on the information to all departments concerned. (v) Take initiative for evacuation of all persons from premises. (vi) Persons noticing a bomb like object, should bring it to the notice of the nearest

available officer. (vii) Inform GRP, RPF, and bomb detection squad. (viii) Ensure all persons are away from the spot and avoid unnecessary crowding near the

area. (ix) Inform Control to take further steps for regulating train services. (x) Wait for clearance from the police department to restore normal working. (xi) Utilise “Caller ID” facility, if provided, to trace the caller.

17.6. Radiation Emergency:

(a) Personal injury involving radioactive material contamination:

(i) Render first aid immediately for serious injuries, as trained. (ii) Call bomb squad, fire station. (iii) If possible, without causing harm to the victim, monitor the injured; remove

contaminated clothing and reduce personal contamination. (b) Radioactive contamination of personnel:

(i) Remove and bag all contaminated clothing. (ii) Call fire station, bomb squad, and police. (iii) Skin contamination should be cleaned using mild soap and tepid water. Use portable

survey meter to monitor for remaining contamination. If not free of contamination, re-wash and re-survey.

17.7 Other Accidents:

1. Tampering of Railway fittings causing accident & placing of foreign article on track to cause disruption to traffic:

(i) A staunch vigil should be kept by introduction of special patrolling over the area as

and when warranted. (ii) Some persons should be trained specially and should be drafted for duty over the

area if required.

2. Earthquake:

(i) When first tremors are sensed during Earthquake, all personnel should evacuate buildings and assemble at safe places away from structures, electric cables, walls and falling objects.

(ii) Emergency shutdown should be declared. (iii) Emergency response plan should be activated. (iv) After status is restored, personnel should inspect all facilities for damage

assessment, cleanup, restoration and recovery.

3. Landslide:

(i) Whenever landslide is expected/experienced due to heavy down pour all train services should be regulated.

(ii) Rescue team should be rushed for restoration work.

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4. Floods:

Based on the weather forecast warnings regarding impending flood condition following steps should be taken:

(i) Bridge watchman should be provided at vulnerable points to inform about flow of

water. (ii) Shifting all personnel and movable equipment around the bank. (iii) If time permits, sandbag dykes can be constructed to ensure safe passage of

trains. (iv) Regulate train service till flood recedes. (v) Evacuate people on train/at station and move them to a safer place. (vi) Contact Fire brigade, Navel, Army, Air force, Local boat men and arrange divers

and boats. (vii) With the co-ordination of local authorities the Engineering officer/ supervisor or

other supervisors at that station shall arrange temporary shelter in nearby schools, marriage hall, community centre, etc.

(viii) If necessary, arrange coaches to accommodate the affected temporarily. (ix) Seek assistance from voluntary organisations and arrange drinking water, food,

medicines, etc. (x) RPF and GRP in co-ordination with local police shall arrange protection. (xi) Keep communication with Divisional Control Office. (xii) When people are marooned by flood, arrange air dropping of food packets, clothes,

etc., with the assistance of civil administration. (xiii) Contact SJAB, local doctors and provide medical care to the affected. (xiv) Take all necessary action to provide shelter and other assistance to those affected

by floods. 5. Cyclone/Storm:

When a train is caught in a cyclonic storm at mid section/station:

(i) Stop the train clear of cuttings, bridges and embankments. (ii) Guard, Driver and other Railway staff on train shall open all doors and windows of

all coaches. (iii) Station Master shall not start trains when the wind velocity exceeds the permitted

level. (iv) Make announcement frequently to warn the public about the storm/cyclone. (v) Take all necessary action to provide shelter and other assistance to those affected

by cyclone and storm.

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(Chapter – 18)

TRAINING AND MOCK DRILL 18.0 Introduction:

Trained manpower is an essential ingredient of any DM system. Mere provision of sophisticated equipment without trained manpower is futile. For handling an unforeseen situation like managing a Disaster, training of all Railway personnel concerned is an inevitable input. To acquire necessary knowledge and skill, all relevant officials should be given periodical training regarding their duties and that of their department. Training to be imparted at levels of officers and staff as per Rly.Board’s L.No.(Etrg) 2003 (34)/2 dated 16.01.09.

18.1 Training:

Training should be conducted at the following levels:

Individual Training (i) For enhancing the skill of staff attached to ARMEs, ARTs etc., Supervisors and staff shall

be given general training in Disaster Management. (ii) Special training may be arranged in Extrication, Rescue, Medical relief, Rolling stock

restoration technique and Civil Defence by departments concerned. Seminars/Workshops: Seminars should be periodically conducted on Disaster preparedness, and DM plan.

Joint Exercises: Full scale Disaster Management Mock Drill to be conducted as detailed below. 18.2 Full Scale Mock Drill:

Disaster Management essentially necessitates a state of preparedness under all circumstances, and only conducting periodical full-scale mock drills therein can assess the efficacy of arrangements. The mock drill will be conducted by Sr.DSO/DSO with the personal approval of DRM, and after advising CSO. (i) Objective of the full-scale mock drill would be to:

- Gauge the preparedness of DM system including detailed planning and keeping all

equipment in good fettle. - Integrate the operational response to measure overall performance of the exercise. - Measure performance with regard to accident restoration.

(ii) On a division, the first mock drill should be conducted within 3 months of issue of the Zonal DM plan.

(iii) On a division, the second mock drill should be conducted 3 months after the first one, in order to correct all shortcomings noticed during the first mock drill. There after, mock drills shall be conducted once every year.

(iv) During these full scale mock drills, following aspects shall be closely watched:

- Turning out of ARME/ART within the prescribed time. - Speed of the specials. - Assembly of staff. - Handling of ART, HRDs, HREs and other rescue equipment. - Logging of events. - Functioning of field telephones and communication network. - Functioning of generator sets, lighting equipment. - Preparedness of first-aids and availability of medical equipment. - Preparedness of commercial department to mobilise adequate manpower.

(v) On completion of the drill, a detailed report shall be prepared detailing deficiencies noticed,

corrective measures initiated, and improvements required.

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(Chapter – 19) CHECK LIST FOR OFFICERS AND SUPERVISORS (DO’s & DON’Ts) 19.0 Responsibilities of First Railway Officials reaching the Site:

DOs 1. Ensure proper protection of the adjacent track.and preserving clue/evidence of accident. 2. Ensure that the load is protected against rolling down, by putting hand brakes and wedges. 3 Collect following particulars and inform the higher officials and controllers from the site of accident

(a) Time and date of accident.

(b) Train No. and description of Train/Trains.

(c) Block section/station location, Kilometerage of accident site.

(d) Brief description of accident and site

(e) Whether Medical van and Break Down train are required ?

(f) Casualty/injury particulars, if any.

(g) Condition of derailed wagons if any and speed restrictions to be imposed.

(h) Damaged condition of Track, OHE, Rolling stocks, S&T fittings, etc.

(i) In case of level crossing accident - the type of road vehicle, casualty and obstruction on track.

(j) Prima facie cause of the accident, if known.

(k) In case of fire, the Coach/wagon No., material involved in fire, additional fire extinguishers/Fire Brigade required, if any.

(l) Any other relevant information. 4. Collect Railway men and volunteers at the site. 5. Allot duties to each, as best as possible, under the prevailing circumstances 6. Organise relief with the assistance of volunteers. 7. Help passengers in a cordial manner. 8. Maintain communication with control office. 9. Seize relevant records and seal concerned signal levers and equipments. 10. Record evidences and statements of staff and public. 11. Proper preservation of dead bodies. 12. Security of luggage and protection of Railway property.

DON’Ts

1. Don’t get panic and irritated. 2. Don’t disturb the debris in case of suspected sabotage until the Police give permission except to

extricate human beings trapped under the debris. 3. Don’t allow anybody to interfere the spot of accident, as there is a chance to alter the cause of

accident due to ignorance or out of curiosity. 4. Don’t report the cause of accident to public or press till the cause is investigated by an expert team

and allowed by a Responsible Railway officer. 5. Don’t leave the site until the charge is handed over to a responsible Railway Official.

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19.1 Duties of Senior Most Officers / Site Manager at Site:

The DRM or ADRM and in their absence, the senior most Officer at the site of the accident shall be the Officer-in-Charge at site (Site Manager). On arrival at the site he/she shall immediately: -

DOs

(1) Make an immediate assessment of -

(a) The number of passengers killed, grievously injured and simple injured.

(b) Probable detention to traffic.

(c) Extent of damage & assistance required.

(d) Prima-facie cause of accident and relay this information to the Officer-in-Charge of the control office.

Depute officers and/or staff for specific duties in:- (a) Assisting in rescue operation. (b) Noting down particulars of persons sent to hospitals/given first aid. (c) Assisting in preservation of clues, materials, sealing of documents & equipments and preparing

sketches. (d) Maintaining a log at site. (e) Assisting in transshipment work. (f) Assisting in Railway security work. (3) Arrange for ex-gratia payment, if warranted, as per instructions given. (4) Arrange to operate Mobile Control Office with all facilities at the accident site duly manned to log the

events and progress of restoration in the register and also give the latest information to Division / HQ Control.

(5) Catering arrangements such as food, drinking water etc. to passengers, injured or otherwise. (6) Security of luggage of the involved passengers and protection of the area around. (7) Arrangement for clearing the stranded passengers and their luggage free of cost by road. Care shall

be taken to see that the suitable accommodation is provided in the connected trains for the through passengers. A relief train can also be arranged if required.

(8) Efficient communications including STD phones for passengers at adjoining stations, walkie-talkie sets at site etc.

(9) Arrange information counters/booths and depute somebody to inform to public regarding the accident and train/passenger particulars.

(10) In case of suspected sabotage make arrangement for joint investigation by civil and railway police and coordinate the inquiry process.

DON’Ts

1. Don’t get panic and irritated. 2. Don’t disturb the debris in case of suspected sabotage until the Police give permission except to

extricate human beings trapped under the debris. 3. Don’t allow any outsider to interfere the rescue work. 4. Don’t allow theft and any anti-social activities at accident site and make adequate arrangements

against such acts. 5. Don’t give press report till authorized to do so.

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19.2 Duties of Station Manager:

DOs 1. Note down the date & time and details of first information also note down the name of person giving

the information. 2. Lock the operating handle of the block instrument controlling the affected section in ‘Train on Line

Position’ 3. Report the accident to Controllers, and in case of suspected sabotage, inform civil and Railway Police

also. Advise the Controller about the nature of medical and other assistance required. 4. Take action to protect and safeguard Railway and public property 5. Collect medical aid, if required, locally from the nearest hospitals, dispensaries and doctors. 6. Call all the off-duty staff and allot them specific duties for relief and rescue 7. Arrange to provide all sort of assistance to the affected passengers such as catering, drinking water,

issue of complimentary passes, free messages to relatives etc. 8. Open information counters and booths for giving information 9. Be polite with stranded passengers. 10. Maintain communication with Controller and report the situation and ask for assistance required. 11. Preserve all clues of possible cause of accident.

DON’Ts 1. Don’t get panic 2. Don’t allow any train to enter the affected section 3. Don’t allow passing of any run thorough train without issuing caution order. 4. Don’t leave the place of duty till the accident is cleared or replaced by a competent railway servant. 5. Don’t allow any body to interfere or damage the clues and cause of accident. 19.3 Duties of Controllers:

DOs 1. Note the time of first information received and also the name of the person giving the information 2. Order ART/ARMV as per requirement. 3. Alert the adjoining station to stop entry of any train in the effected section 4. Advise the SM/TI of the nearest important station of the accident and instruct him to proceed by first

means to the site of accident. 5. Inform Officers and officials in the priority as mentioned in the extant instructions. 6. Regulate Mail/Express and Passenger trains at such stations where adequate catering and

communication arrangements are available and cancel unimportant trains. 7. Divert the important trains through alternate routes if necessary and inform the changed timings at

important stations and adjacent Divisions/Zones. 8. Maintain a chronological log of the information received and action taken and maintain a continuous

communication with accident site and officers. 9. Arrange civil and medical aid. 10. Ensure that the list of injured and dead are obtained as quickly as possible from the site and relayed

to the Zonal HQ/Railway Board, concerned stations, officer-in-charge of publicity etc.

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11. Transport injured passengers to the nearest hospitals and make arrangements for onward journey of the passengers

12. Ensure that information counters/booths are opened at accident site, at important stations enroute for giving up to date information to the public.

13. Arrange for photographers to be rushed to the site of accident for taking coloured photos of dead/injured.

DON’Ts 1. Don’t get panic 2. Don’t detain ART/ARMV while proceeding to accident site. 3. Don’t permit the running of unimportant trains and avoid congestion of the section 4. Don’t forget to inform civil and Railway Police in case of suspected sabotage. 5. Don’t leave duty till the charge is handed over to a responsible competent railway servant.

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(Chapter 20)

FORMATS FOR REPORTING ACCIDENT 20.1 PROFORMA-I FOR REPORTING TRAIN ACCIDENT FROM SITE

1. Nature of accident

2. Date / Time

3. Railway & division

4. Route

5. Location/between station

6. Types of trains involved

7. Train numbers

8. Engine no/shed/schedule

9. Driver/ Dsl asstt:

a) Last RC attended/Due

b) Last PME attended/Due

10. Guard



11. Train load/composition

12. Estimated speed

13. System of working

14. Track Alignment

15. Gradient

16. Weather

17. Visibility

18. Causality

19. Brief description of accident

20. Time taken to clear the section

21. Officers attended the spot

22. Damage to rolling stock

23. Damage to P.Way

24. Damage to OHE / S&T

25. Assistance required

26. A, B, C & D categorisation of running staff (especially alcoholic) 27. Relief arrangement & medical attention

28. Prima facie cause

29. Repercussion

30. Pro particulars of coaches

31. Loco schedules

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20.2 PROFORMA-II FOR REPORTING UNMANNED LC ACCIDENT

1. Date / Time of Accident

2. Time of message

3. Information given by

4. Train and crew details

5. Engine No

6. Driver



7. Asstt driver



8. Guard



9. Load

10. Section

11. Between stations

12. Km

13. Time of BD Spl ordered

14. First official at site

15. Seniormost officer at site


17. Prima facie cause

18. Assistance required

19. Detention to traffic

20. Damage toTrack/Other rolling stock

21. Repercussion

22. Visibility of unmanned LC For Road users

For Rail

23. Provision of B/van equipment

24. PT phone in engine

25. A, B, C & D categorisation of running staff (especially alcoholic) 26. Class of LC

27. Width of LC

28. Road warning provided

29. Whistle Board provided

30. Speed Breaker provided

31. Gradient

32. Curve in Track

33. Road gradient

34. Nature of Road Highway/Feeder road/Metal lead/Kutcha 35. Last Census

36. FIR lodged/Not lodged

79

20.3 PROFORMA-III FOR REPORTING ACCIDENT TO HEAD QUARTER and RAILWAY BOARD

Class of accident: 1. Date / Time of accident

2. Division

3. Section

4. Block section

5. At station/Mid section

6. Gauge (BG/MG/NG)

7. Traction (Elect/Non-elect)

8. System of working

9. Train particulars

10. Class of station

Type of signaling

Standard of interlocking

11. Train Particulars Train No. Engine No. Load


13. Train working condition (Normal/Amnormal) (in brief) 14. Procedure failure, if any (in brief)

15. Causality

i. Dead

ii. Grievous injured

iii. Simple injured

16. Relief arrangement Ordered Departure Arr. at site at at BDT ARME 17. Officers visiting at site

18. Restoration Rerailment completed at --- Track Fit at --- OHE Fit at --- S & T Fit at --- Others --- 19. Time of first train passed on the

affected line/lines 20. Prima facie cause

21. Gate particulars

22. LP particulars

23. State/District

24. Other informations

80

20.4 PROFORMA-IV FOR MAINTAINING AFFECTED PASSENGERS INFORMATION AT ACCIDENT SITE

1. Name of passenger

2. Coach No.

3. Berth No.

4. Male/Female

5. Age

6. Ticket Details

7. First aid given by Doctor

8. Injured/Dead

9. Name of Hospital

(If sent) 10. Hospital Bed No.

11. Name of co-passenger/Relatives with

Patient 12. Passenger relatives intimated

13. Transport arrangement for Hospital

14. Issue of complimentary passes

15. Ex-gratia payment to victims/relatives

GATE PARTICULARS (MANNED/UNMANNED) Traffic/Engineering gate - Class - Gate No. - Kms. -

Lifting Barrier - Flap - Chain -

TVU - Year -

Interlocked or Non Interlocked -

Telephone provided or Not -

Normal position of Gate Open to Road traffic - Closed to Road traffic -

Road Signs - Speed Breakers - Whistle Board -

Type of Road - Pucca - Kuchha -

Visibility (in meters) -

Gradient if any - No of accidents during last two years -

81

LOCO PILOT’S PARTICULARS

Name - Date of Birth - Family members - Qualification - Head Quarter - Grade - Pay - Breathalyser test At the time of signing on - After accident - (Positive – Intoxication) (Negative – Without toxication)

Date of Appointment - As -

Promoted as Asst Driver

Promoted as Goods Driver Promoted as Passenger Driver Promoted as Mail/ Exp. Date of Medical Examination Passed - Next Due - With or without glasses Date of Refresher Passed - Next Due - Safety Camp Passed - Next Due - Competency Automatic Section

Ghat Section Safety category Grading

Psycho Test Awards/ Punishment Nominated Loco Inspector Signing on / off Rest availed before duty Last trip on the section Previous history of accident if any

82

A. RAILWAY RESOURCES

1. IMPORTANT TELEPHONE NOS. OF RAILWAY BOARD OFFICIALS

Rly Phone DOT

Designation Off Res Off Res/Mob.

CRB 23384010 24673580

44700 44701 23381453

9810099317

SECRETARY 23385227 26881520

44714 Fax- 23382068

Rly.Bd 9910487543

MT 44712

4471323382776 26883923

Fax- 23388237 9717649555

Advisor 43302--

23381344 2766586 9818798390/

(Safety) Fax-23386215

9810143007

Director 43667 --

23387009 28035556

9910487334

(Safety) –I Fax-23387009

Director (Safety)-III 43239 22447 23385836 23363789 9910487542

49053824, 23385047

Dy. Director (Safety)-II 44125 233044125

Dy.Director (Safety)-43533 -- 23303533 -- Imp

Section Officer I 43533 -- 23303533 9717647374

Section Officer 43771 -- 23303771 9818225078

(Safety)-III 9717647375

Chief Controller 43399,23774 23382638 9717645611 Safety cell 43599

99

2. TELEPHONE NOS. OF CHIEF COMMISSIONER / COMMISSIONER OF RAILWAY SAFETY Sr. Designation Tel. Nos. (Office) Tel. Nos. (Residence)

No

.

Railway MTNL Railway MTNL

1. CCRS – Lucknow 032-23290 0522-2233108 31140 0522-2237702 Fax - 2233095

2. CRS (Central Circle) 54950 22056058 21311 22020304

Mumbai 22695 Fax -22056058 Mob.- 9987640290

3. CRS (Western Circle) 22694 22034351 21209 22042946

Mumbai 54951 Fax-22034351 54950 22056058

54950

3. IMPORTANT TELEPHONE NOS. OF CENTRAL RAILWAY HEADQUARTERS OFFICERS

Design

Rly Phone DOT Mobile

Off

Res

Off

Res

STD-022 STD-022

GM 54000 54001 22621230 23648877

Secy to GM 54009 21337 22621232 22020508 8828110003

GM FAX NO. 55195 22624555

FA&CAO 54400 21306 2234310 22026859 8828110100

COM 54200 55879 22620082 22840914 8828110900

CFTM 54204 53877 22612402 22043108 8828110903

CCM 54500 53879 22621462 22833753 8828110950

CCM/PM 54530 21308 22621745 22824260 8828110951

CSO 55590 52571 22620778 23780639 8828110730

CSO Fax No. - - 22634312 - -

CPO 54050 52574 22620635 23701125 8828110600

CSTE 54600 21252 22620354 22830379 8828110800

CMD 52700 54280 52573 22620341 23710292 8828110500

CEE 54900 21261 22620867 22024306 8828110300

CME 54150 - 52566 22620210 23756279 8828110400

CMPE/D 54153 21536 22620323 22021294 8828110402

COS 54470 21621 22620944 22833267 8828110750

CSC 54260 21312 22620620 220435038828110700

PCE 54100 21204 22620071 22020458 8828110200

CTE 54101 21307 22620758 23823340 8828110201

CBE 54102 21324 22621218 22021074 8828110202

DY CSO (Tfc) 55593 - 22622177 ---- 8828110731

100

Dy. CSO (S&T)

55592

52527

22621560

23780234

8828110735

Dy. CSO (Elec.) 55594 - 22697276 2580002 8828110733

Dy.CSO (Engg) 55591 58749 22697273 24124939 8828110732

Dy.COM (Cog) 54214 - 22697252 8828110911

CTL Control 54226

- 22697281 - - 54236

FAX 54237 - 22697281 - -

HQ 55505 - -

FAX-22634312 8828110745

SAFETY CELL 55589 54270 (Rly.)

4. IMPORTANT TELEPHONE NUMBERS OF DIVISIONAL OFFICERS

MUMBAI STD CODE - 022

OFFICE RESIDENCE MOBILE

OFFICE

NAME (Rly) P&T Rly. P & T

DRM Ravinder Goyal 55000 22621450 55001 22020178 8828119000

ADRM Sanjeev

Deshpande 55002 22620190 21640

22830188 8828119001

OSD

(Services) R. K. Goel 55003 22620222 53878 22833170 8828119002

Sr DFM Smt. Rama Devi 55050 22620198 21643 22024717 8828119100

Sr DAO(Audit) Prem Kumar 54376 22697145 8828119180

Sr DCM Alok Badkul 55100 22620684 21619 22820203 8828119950

Sr DEE (G) R. K. Chauve 55150 22616694 52531 27716647 8828119300

Sr DEE (TD) S. S. Parihar 55200 22612355 52480 23790481 8828119302

Sr DEE S. K. Suman 55250

22654878 52537

23751908

8828119304

(TRS/O)

Sr DEE (TRS) Ved Prakash 62501

26504518 52498

23791562

8828119307CLA

Sr DEE (TRS) A. Vishnoi

KLVA 61500 25453957 63115 8828119306

Sr DEE (TRS) 0251-

KYN Hari Ram 63110 2361293 52547 23758387 8828119305

Sr DEE (TD) H.G. Tiwari

63063 236223552509

23703971

8828119303

KYN

Sr DEN (Co) Ashutosh Gupta 55300 22626909 21624 22828579 8828119200

Sr DEN (S) Rizwan Ahmed 55302 22593292 53814 8828119204

Sr DEN (NE) R.K. Yadav 55301 22697169 52277 23782908 8828119205

Sr DEN (E) Sanjay Lawhatre

55303

22703417 -

- 8828119203

Tarun Dandotiya

Sr DEN (SE) 55305 22697293 63189 22020151 8828119202

Sr DME (Cog) S.K. Sharma 55401 22693307 52579 23774878 8828119400

Sr.DME(Fr/Op) N. T. Suresh Kumar 55400 22611214 58092 24186268 8828119403

101

Sr.DME(D)CLA Ramchandran 66217 25224717 58097 24173474 8828119404

Sr CDO LTT Dipankar Sahai 62701 22902824 62701 23727722 8828119401

Sr DME(D)KYN D. S. Tripathi 63200 0251/2364062 21335 22044420 8828119410

Sr DOM A. k. Patke 55600 22620921 21341 22811316 8828119900

Sr.DOM (G) R.K. Modi 55603 22663288 52501 23726865 8828119901

Sr DSO A. K. Tiwari 55602 22610654 21330 - 8828119730

Sr DPO Vanita Verma 55700 22620992 52487 23727119 8828119600

Sr DSC Sachin Bhalode 55750 22621204 21322 22020153 8828119700

Sr DSTE (Co) Janardhan Singh 55800 22614967 52569 23781873- 8828119800

Sr DSTE (N) N. K. Singh 55801 22622613 21238 22817416 8828119801

Sr DSTE (E) B. K. Neela 55802 22652625 - - 8828119802Sr. DSTE (Wks) M. Sahai 55803 22697327 58127 24113449 8828119803

5. IMPORTANT TELEPHONE NOS. OF ADJACENT DIVISIONAL OFFICERS

BHUSAWAL DIVISION STD CODE - 02582

OFFICE RESIDENCE MOBILE

RLY P&T Rly. P&T

DRM 55000 222213 55001 222405 7219611000

FAX NO. 54193 227824---

----

---

222213

ADRM 55002 222585 55003 223582 7219611001

Sr.DOM 55600 222458 011-55601 222202 7219611900

Sr.DCM 55100 222433 55101 222292 7219611950Sr.DSO 55602 227004 55603 222077 7219611730

Control Off 55614,55616 222058

PUNE DIVISION STD CODE – 020

DRM 55000 26137400 55001 26058108 7219613000

ADRM 55002 26141100 55003 26057110 7219613001Sr.DOM 55600 26051193 013-55601 26135196 7219613900

Sr.DCM 55100 26051194 55101 26053889 7219613950

DSO 55680 26139598 55681 26059013 7219613730

Control Office 55631/35/36 26052532

KRCL

Office

Rly. P&T

RRM, Ratnagiri 9004447008, 40300 02352-228922

RRM, Karvar 9945047008, 75300 08382-283176

Control Office,

Belapur,New 027-27579969

Mumbai 019-87393 (Fax) 27587694

LPC Belapur 019-87357 -

102

6. IMPORTANT TELEPHONE NUMBERS OF DIVISIONAL CONTROL OFFICE, CSTM

Sr. Control Rly. BSNL/MTNL Mobile No. No. 1. Emergency 55617, 55618, 22622685 9004411022

Control, 55659. Punctuality 2. Dy. CHC Goods 55626, 55627 22697310

55628 22697309 3. Chief Controller 55621, 55622 22620773 9987645390

55623 4. Commercial 55630, 55646 22694268 9987645391

Control 5. Electric LPC 55413, 22622173 9987645329

55258, 55259,6. Diesel LPC 55414, 55415 22621995 9004411401

7. Sub. LPC 55260 22697164 --

8. TSRT EMU Control 55959, 55935 22620581 9987645380

09. Electric Control 55172, 55935 22613945 9004410362

10. Engineering 55696, 55643 22697309 9987645392 Control 11. S&T Control 55823 55824 22620086 9987645300

12. Telecomm Control 55824 55825, 22620086 9987645301 55826 13 C&W Control 55411, 55412, 22697260 9987645393

55197, 14 CTPC 55222, 22626244 9004414363

(SUB) 15. SUB TPC 55204, 55205 22620161 9987645381

16. ML TPC 55205 22620161 9987645381

17. HB TPC 55206 22694267 9987645381

18. TPC NE 55209 22663633 9987645381

19. TPC SE 55208 22663633 9987645381

20. DBRP TPC 55207 22694267 9987645381

21. Security Control 55761, 55755 22610194 9004410735, (RPF) 55555(Rly.) Helpline- 2262080022. Security Control 53148 23759283, Helpline-

(GRP) Help 23759251 9833331111 23. Central 55136, 55687 - 9004413910

Announcer 24 Satellite phone 00870 –763981816, 76234692 -

762834695 (KYN), (HQ) Fax : 022 – 763981820 22612354 (MTNL) (PNVL) 55835/55836 (C.RLY) 25 Accident 10720 22620086 -

Information 55824/55825

103

7. LIST OF RAILWAY STATIONS WITH TELEPHONE NUMBERS SR STATIONS STN. CODE RLY MTNL Mobile No.

1 Mumbai CST SR SM CSTM 55611 22612279 8828119919

Mumbai CST Dy. SS (MainLine)

55634, 55637/8/ 9

22702312

CASM 5564955660

SM (SUB) 55632 22697313 9004410950

Dy. SS (SUB) 55641 22697164

CYM 55647/67/50 - 9004410951

2 Masjid MSD 55661-52 23756001 9004411943

3 Sandhurst Road SNRD 52068 23751246 9004411947

CYM WB Yd 53012 9004410952

MZN CTL 52096 23790745

53011

MZN YM 52095/53010

4 Byculla BY CTL - Dy.SM 52100 23087614 9004410953

52097

SM 52101 Yard 52102

5 Chinchpokli CHG 52092 24701640

6 Currey Road CRD 57042 24716200

7 Parel PR 57201,57291/92

24174116

9004411944

8 Dadar DR 57291 / 92, 24114836 9004410954

57293

CASM 57900,

57295 (Yd)

Dadar (T) DR (T) 57293 24143841

9 Matunga MTN 57909 24142053 9004411945

10 Sion SION 66909 24091302 9004411916

11 Kurla CLA 66745/748/49 26541811 9004410955

CASM 66759,

New C/Shed 62530/70 -

CLA Yd GC-1 GC-3

66758, 66738

TMBY Yd 66911/908 25540847 9004410917

12 Lokmanya Tilak LTT Sr. SM(Gaz.) 9004410923,

(T) /SM 66751-52 25280005 8828119920

CTL 66754

CYM 62602/66739 9004410973

13 Vidhyavihar VVH CNC 66371 25143939

VVH CTL 62449, 66449

14 Ghatkopar GC 66000 25112428 9004410989

15 Vikhroli SM VK 62473/474 25781179 9004410990

CASM 62475

16 Kanjurmarg KJRD 61370 25772888

17 Bhandup BND 61390 25947282 9004410991

CASM 61391

18 Nahur NHU 61378/92 22912331 9004078837

19 Mulund MLND 61395/94 25602649 9004410992

NGSM Yd 61392(CASM) 25637771 9004412953

61393(CYM),

20 Thane TNA 61296/7 24791142 9004410961

CASM 61298 9004412954

21 Kalva KLVA 61570 25438937

CASM PSK/KALVA 61299, 61591

KCS C/Shed 61595/545 - -

22 Mumbra MBQ 61573 25460653

104

23 Diva Jn. DW 63446, 61593 25318138 9004412937

CASM 63445, 61594 9004412937

24 Dativli cabin DCC 64866 25318137 25 Kopar SM 64136 2463980 - 26 Dombivli

DI 64131

0251- 9004410963

2496707

CASM 63319

27 Thakurli THK 63008 0251-2802128

28 Kalyan SM KYN

63300, 63305 0251- 9004410972

2315164

DY SS

63302 CASM- 9004410920 63316

KYN Yd. CYM 63303 9004410907

SDC

63313

ACOR 63308/85 -

Area Officer 63111

0251-2350063 8828119918

KYN

NORTH-EAST SECTION

SR STATIONS STN. CODE RLY MTNL Mobile No.

29 Shahad SHD 69727 0251-2713078 30 Ambivli ABY 69704 0251-2272242 9004411960

31 Titwala TLA 63567 0251-2381601 9004410974 63549,69667

32 Khadavli KDV 63550/69644 0251-2370145 9004412901

33 Vasind VSD 63551/69626 02527-220100 9004410975

34 Asangaon ASO 63552/69588 02527-272060 9004412903

35 Atgaon ATG 63554/69563 02527-240175 9004412904

36 Thansit Cabin THS 63555,69543 02527-203019

37 Khardi KE 63556,69524 02527-244401 9004411973 38 Umbermalicabin UMB 63557 02527-203202

39 Kasara KSRA

63905/6 02527-246590

9004412908

40 TGR Cabin TGR - III 69224

TGR Cabin TGR - II 69397 TGR Cabin TGR - I 69226

41 Igatpuri IGP SM 69338/69342 02553-244420 9004411964 DY SM 69339/69370 9004411965/4

CASM CTL 69277/69200

SOUTH-EAST SECTION

SR STATIONS STN.

RLY

MTNLMobile No.

CODE

42 Vithalwadi VLDI 63025 0251-2564991 9004078837

43 Ulhasnagar ULNR 63026 0251-2584913

44 Ambernath ABH 68201/63322, 63306 0251-2602364 9004410978

45 Badlapur BUD 63524/63054,68162 0251-2694949 9004410979

46 Vangani VGI 63545 0251-2660932 9004412932

47 Shelu SHLU 68123 02148-2296758

48 Neral NRL 68070/90,63546 02148-8238424 9004412929 9004410980

49 Bhivpuri Rd BVS 68046 02148-225725 9004411921

50 Karjat KJT 68925/6,68921/24 02148-222064 9004410982

51 Palasdhari PDI 67507, 68923 02148-220878 9004412930

105

52 Jambrung Cabin JBC 67483 02192-282038 As TKW 53 Nagnath Cabin NGC 67463 02114-276328

54 Khopoli KHPI 67522,689 54 02192-263343 9004411932

55 Thakurwadi TKW 67320

02114-278751

9004412931

cabin

56 Monkey Hill MHC 67427 02192-282036 9004412928

cabin

57 Khandala KAD 67306 02114-229464 9004411927

58 Lonavla LNL 67291/97 02114-273725 9004410983

CTLCabin 67301/207

BB Cabin 67304 BVT - YD 67295 9004412924

DW-BSR SECTION


59 Ulhas Bridge UBC 64076 9004412959

Cabin

60 Bhivandi Rd BIRD 55948

0252-22781029004410964

64070

61 Kharbav KHBV 64050,63633 0252-2296535 9004410940 62 Kaman Rd KARD 64030 0250-2021714 9004412939

63 Vasai Rd BSR 38003/34,38041/7 0250-2332129 9004471924

NERAL - MATHERAN SECTION


64 Jumma Patti JTT - 02148-202664

65 Water Pipe WTP - 02148-202548

66 Matheran MAE - 02148-230264,202565

DW-ROHA SECTION


67 Nilje NILJ 64320 0251-2023677 9004472588

68 Taloja TPND 64314/64 27879553

9004410932

Panchanand

69 Kalamboli Dy.SS KLMG 64315 022 - 27879628

CYM KLMG 64306/1 022-27423156 9004410965

6

70 Panvel PNVL 64312 27468833 9004410966

DY SM 64310/11 9004411974/

959 / 963

CASM 64313

71 Somatane SMTN 64317 02143-205066 9004410993

72 Apta APX 64362 02143-205065 9004411982

73 Jite JITE 64690 02143-202505 9004411983

74 Pen PEN 64217 02143-252529 9004410967

TVSG Yd 64374/55691 - 9004410970

75 Kasu KASU 647371 02143-275536 9004411994

76 Nagothane NGTN 64717 02194-222028 9004410968

77 Roha ROHA 64804 02194-232348 9004410969

78 Jasai Yard JSLE YD 64503/2 27243156/27875870 9004410971

YM 27222366

A-Cabin 64508 27222388

106

C-Cabin 64840

DRT GTI 64512 27242413

AMBULANCE 9773235472/93

9322891871

79 Dapoli DAPOLI 64507 27879417 9004410935

JNPT 64510 - 9967581055

HARBOUR SECTION


80 Dockyard Road DKRD 53088 23751931 81 Reay Road RRD 53170 23751891 9004411946 82 Cotton Green CTGN 53175 23751518 -

83 Sewri SVE 53091 24105837 9004411948

84 Vadala Rd VDLR 62322,62309 24127788 9004410986

CASM 62307/

57929

VDLR Yd 62311 9004410958 85 King’s Circle KCE 57910 24021153 9004411942 86 Mahim MM 48502/3 24451445 9004498939

87 Bandra BA

47402/03 26435756,26421920 9004498926

67647403

88 Guru Tej GTBN

62228 24011502

Bahadur Nagar

89 Chunabhatti CHF 62259 24051164 90 Tilak Nagar TKNG 62706 25298812 - 91 Chembur CMBR 66110 25280641 9004412942

92 Govandi GV 66913 25480107

93 Mankhurd MNKD 66160/1,66914 25563392 9004411914

94 Vashi VSH 60550/ 51 27812024 9004410959

95 Jui Nagar JNJ 60270/71 27758077 9004411905 96 Nerul NEU 60272-3 27701390 9004411915 97 Sanpada SNPD

60559/60/61 27751548 -

Carshed YM

60006

98 Belapur BEPR 60631/275 27570514 9004411900

99 Seawoods SWDV

60221/222 27869501

Darave

100 Mansarover MANR 60213 22917822

101 Khandeshwar KNDS 60282 27869135

102 Kharghar KHAG 60214 27749154 -

TNA-VSH SECTION


103 Parsik PSK 61299

104 Airoli AIRL 60900 27790050

105 Rabale RABALE 60872 22904752

106 Ghansoli GNSL 60816 27864645

107 Kopar Khairne KHPN 60811 27542560 9004412941

108 Turbhe TUH 60788 27865602 9004412958

TAPG Yd 60215 27846269

107

KJT-PNVL SECTION 109 Mohope MOHOPE 68911/021 02194-205019 9004410934110 Chauk CHAUK

68900/00002192-202315 9004410933

8. TELEPHONE NUMBERS OF ALL STATION MANAGERS AND MENTORS

Sr. MENTOR Stations To Look After No.

Design. Contact No MSD,(900441943) SNRD (9004411947)

1 SR. SM CST 88281199192 SM CST 9004410950 Sub. LOBBY

3 CYM CST 9004410951

4 CYM WB 9004410952 5 SM BY 9004410953 CCP, CRD,DKRD,RRD

6 SM DR 9004410954 PR, MTN- 9004411945

7 SM CLA 9004410955 SION, VVH, GK,VK,CHF Sr. SM LTT 8828119920

8 SM LTT 9004410923 TKNG, CMBR, GV

9 CYM TMBY 9004411917 10 SM MLND 9004410992 KJRD,BND,NHU,MLND 11 SM TNA 9004410961 KLVA,AIRO,RAB,GHAN

12 SM DIWA 9004412962 MBQ,AGA,NLJ,

13 SM DI 9004410963 KPR,UBC,THK,CHOLA AO KYN 8828119918

14 SM KYN 9004410972 SHD, VLDI

15 SM TLA 9004410974 ABY,KDV16 SM VSD 9004410975

17 SM KSRA 9004410976 THS,KE.OMB- 63906

18 SM IGP 9004411964 TGR1,2,3,TTL19 SM ABH 9004410978 ULNR

20 SM BUD 9004410979 VGI SHELU

21 SM NRL 9004410980 JTT,WTP,AMAN,MTE 22 SM KJT 9004410982 BVS,PDI,MHP,KP

23 SM LNL 9004410983 KAD,JBC,TKWD,NAG

24 SM VDLR 9004410986 KCE,SVE,CCG,GTBN 25 SM MNKD 9004411914

26 SM VSH 9004410959 TUH,KPHN,SNPD,JUI 27 SM BEPR 9004411900 NEU,SWDV,KHAG, KHAND,MAN 28 CYM KLMG 9004410965 KLMG,NAWDE,TPND,

29 CYM KYN 9004410907 GOODS GD KYN

30 SM PNVL 9004410966 SMTN,APTA,RAS,

31 CYM JSLE 9004410971 DPLI,H/YD,JNPT32 SM PEN 9004410967 THAL,HPR,KASU

33 SM ROHA 9004410969 NGTN, NIDI

34 SM BIRD 9004410964 KARD,KHBV

35 SMSUB KYN 9004410988 SUB. GD KYN

108

9. CONTACT NUMBERS OF OPERATING TRANSPORTATION INSPECTORS

SR.NO. NAME POST SECTION CUG

1. R. K. Panda TI HQ 9004410906

2. Arvind Kamthe TI CLA 9004410956 3. B.H. Patro TI TNA 9004410908

4. R.K. Jha TI PNVL 9004410904

5. S.B. Singh TI SE 9004410901

6. S.S. Kolnare TI NE 9004410905

CONTACT NUMBERS TO SAFETY COUNSELLORS OF SAFETY DEPARTMENT.

SR.NO. NAME POST CUG

1 B.L. Sade SC (S&T) 9004410051

2 A. K. Gupta SC (Engg) 9004411238

3 Shyamlal SC (C&W) 9004410053

4 C. M. Jamdar SC (Tfc) 9004410054

5 S. Pachauri SC(Loco/Elect) 9004413834

6 S. S. Khairnar SC(Loco/ DSL) 9004410481

10. CIVIL DEFENCE VOLUNTEERS-Rescue Team

109

SN Name Designation Section Department

Station Dt of Birth/Age

Mob. No.

1 M. Y. Shaikh SSE(TLAK)CDI ELECT. 90044103482 DILIP H.Pawar Ch.OS(P) DRM(P) CSTM 9004410683 S.P. Khade SSE(TRS)KYN Elect 90044138574 Balchandra N. Borade Khalasi Sr.SEE(M) Elect Wadibunde

r 9673685891

5 Suresh S. Howale Khalasi Sr.SEE(M) Elect WB 98676621106 Sandip N. Dhanke Khalasi Sr.SEE(M) Elect WB 92200952287 Vijay K. Gangurde Jr. TC SM/ABH 025126023648 Johnson Selvaraj Sub. Guard SM/CSTM CSTM 02267458641 9 Juber U. Shaikh Sub. Guard SM/CSTM CSTM 0226795564110 Qadeer G. Khan Sub. Guard SM/CSTM CSTM 9004412160 11 Bhagawan M.

Chikhalekar Sub. Guard SM/CSTM CSTM 02516764352

12 Totaram Meena AS.IP 13 Y. N. Lawate FTR DRM/CSTM CSTM 962396915114 Bhaskar A. Libale Khalasi Elect(M)KYN Elect 15 Sushma J. Tirthe TCM SSE(T)KYN 9561467572 16 Harshada H. Jadhav Khalasi SSE(T)KYN 920973336 17 Ranjana B. Thakare Khalasi SSE(T)KYN 63378 18 Mangala S. Bhagwat Khalasi SSE(T)KYN 9820689083 19 Meera S. Pagare Khalasi SSE(T)KYN 8424079977 20 Dunesh Kumar RPF/HC RPF Mulund 9074172890 21 Ram J. Yadav RPF/HC RPF Mulund 9702307879 22 Sanjay K. Singh RPF/HC RPF Mulund 9967329601 23 Ravindra M. Sapkale S/wala CHI CLA 842501989424 N. S. Bawaskar SSE Sr.DEE.TRS.KY

N 9004411347

25 Shreyas P. Loke WEL Sr.DEE.TRS.KYN

9819656093

26 Birendra A. Thakur Khalasi TRS.KYN 9516763454 27 Sunil K. Thube Khalasi TRS.KYN 0215676314928 D. N. Chauhan Khalasi TRS.KYN 9850549247 29 Subhash S. Thorat Khalasi SPS/BY 9619049417 30 Amol A. Kohar Khalasi SMM/CLA 945284949231 Mukund B. Gavhane Tech. Dy.CM/BY 996717926332 Bharat R. Bhansole Tech. Dy.CM/BY 986713774833 U. S. Limbkar HC RPF/Mulund 900487740434 Kisan G. Kardak Khalasi SSE(W)CSTM 823728908135 D. H. Shivkar Khalasi SSE(W)CSTM 8689825712 36 Ashok N. Gaikar Khalasi SSE/SM.KYN 897526653037 Kailas B. Pelmahale Khalasi SSE/SM.KYN 9527817229 38 Shaikh M. Salim Khalasi SSE/SM.KYN 8097574006 39 Sunil D. Chauhan Khalasi SSE/SM.KYN 9421540653 40 Sanpat G. Shinde MCM Sr.DEE/Kalwa 9172480500 41 Bhaskar D. Birwadkar MCM Sr.DEE/Kalwa 9819133870 42 B. S. Laxman FTR Sr.DEE/Kalwa 9987654397 43 Prakash T. Koshit FTR Sr.DEE/Kalwa 8087757042

44 Badre A. Sidiqui SSE DRM(W)CSTM 9004413267 45 Jadushyant D. Partole Sr.CL DRM(W)CSTM 9665576282 46 Harishchandra B. T Khalasi DRM(W)CSTM 47 Yunus Ali Mohd Khalasi DRM(W)CSTM 9004410208 48 Jagdish S. Thakur Hamal DRM(P)CSTM 966436435249 Surya nath Yadav Peon DRM(W)CSTM 801888512950 Bhupendra K. Patel OS DRM(W)CSTM 888872295851 Santosh V. Shirke Tech Dy.CM/BY 986937357952 Gope B. Bhatia ERS PRS. PNVL 93241549953 J. P. Kedare RS II/CSTM Resv.Off/CST

M 55122

54 Srikant S. Londhe Tech. SSE.C&W.DR Mech 57922/2455 Binod Chudhary ESM-I SSE/Sig(M)KY

N S&T 63402

56 Surendra P. Kedare Cable Jointer SSE/Sig(M)KYN

S&T

57 Bhavesh P. Koli Helper SSE(Tele)KYN S&T 9767172727 58 Haresh Prasad Tech-I SSE(C&W)LTT 7738030596 59 Shinde V. Dilip H/KH SSE(C&W)LTT 6270360 Vithal N. Ilag Track Maintainer SSE.P.Way.IG

P 69273

61 Sanjiv S. Surve Track Maintainer SSE.P.Way.IGP

69273

62 Lakhan S. Meena P/Man ‘A’ Karjat 9604684572 63 Mohan M. Kunde Trackman(KSRA) PWI/Kasara 7038169022 64 Tukaram Nivrutti

Wayal Trackman SSE(P.Way)KS

RA 9921169069

65 Dilip M. Kale MCM C&W/PNVL Mech. 9004299038 66 Ramchandra A. Mokle FTR Gr.III SSE(C&W)PNV

L Mech 9225470878

67 Manoj S. Bidve Khalasi C&W/KYN Mech 7776006486 68 Rahul K. Patil FTR III C&W/KYN Mech 7738236688 69 Suhas S. Tare T/Man SSE(P.Way)Sio

n 66683 Rly

70 Khopade N. Sopan Khalasi SSE(C&W)WB Mech 9892190418 71 Pravin S. Gole Khalasi SSE(C&W)WB Mech 9967672212 72 Sonawane Ravindra M. Safaiwala DRH/KYN 63273 Rly 73 Elizabeth Jacob Chief Matron Rly.

Hospital/KYN Medical 79004086040

74 Ramuriksh Yadav ACCA SSE/TL-AC/Cog.

Elect. CSTM -

75 Vinayprakash Upadhyay

ACCA SSE/TL-AC/Cog.

Elect. CSTM 53328/55166

76 Arun Kumar JE/Tele SSE(Tele)KYN S&T 6336877 Sunny S. Walmiki Tr.Tech. Sr.DEE(TRS)KY

N Elect 9819991413

78 Kamlakar M. Suryawanshi

TT.AP.27 Sr.DEE(TRS)KYN

Elect

79 Raju R. Langade FTR-II Sr.DEE(TRS)KYN

Elect 9226882891

80 Mahendra V. Adangle Tech-III Sr.DEE(TRS)KYN

ELS/KYN

81 Datta K. Dalvi MCM/EL Sr.DEE(TRS)KYN

ELS/KYN 8446399372

82 Babu Raju Kale M/F –III Sr.DEE(TRS)KYN

63068 Rly

83 Gangaram V. Utekar Tech-II 63126 Rly

Contact : Civil Defence Inspector Shri Dilip Pawar-9004410680 ; Shri Sandeep Kadam-9869769816

112

84 Kalawati P. Lokhande MIF-I Pneumatic Section

63153

85 Sarla Atul Gupta Khalasi Sr.DEE(TRS)KYN

ELS/KYN 9619898240

86 Jayashree S. Belawale Khalasi Sr.DEE(TRS)KYN

9096775858

87 Mahendra A. Gulik Tr. Tech. PPIO Tech ELS KYN 8378994090 88 Anand M. Dhamaniya Elec.FTR-III Sr.DEE(TRS)KY

N ELS KYN 63152 Rly

89 Harishchandra Ghare E/F-I Sr.DEE(TRS)KYN

ELS KYN 8425053346

90 Yogesh kumar Meena JE SSE(TL-AC)DR DR 9414676668

11. IMPORTANT TELEPHONE NUMBERS OF RPF DESIGN POST OFFICE RESI MOBILE NO

RLY P & T RLY P & T

SR DSC CSTM 55750 22621204 21322 22026174 8828119700 ASC BB 55751/7 22697319 52604 8828119711,

IPF CSTM 55760 22697322 9004410700, PNVL 64275/76 27458495 25894555 8828119707,

MLND (61300) 61311 21634093 25639741 8828119710 KYN 63336/56157 21634108 8828119706

8828119708 9004410511

23775444

WB 52108/57147 61411

SRDSC DI/Sr. DSC, 55766/759 9004410715 OFFICE UIMC 1 9004410737

UIMC 2 9004410717

BB SUB CSTM 55760/2 22697322 52273, 9004410700 DIVISION CSTM 55763/77 22697321 63533 9004410701

IPF/SSIPF CG CST 55764/95 22695393 9004410702

DSC ROOM 55755/61 22610194 9004442897

DSC Res CCB 55776 - 9004442835

BY 52106/7 23014302 9004410705 DR 57303/4 24136709 9004410706

KURLA 66786/7 26503097 9004410707 LTT 62709/5 - 9004410710

VDLR 53094 24186789 9004410708

HBHR - 23720412 9004410709

TMBY 66921 - 9004442734 IPF/DSCR 55761/ 22610194 9004442897

CONTROL 55755

ROOM

WB, SUB, MATUNGA, 57716/7 24377612 9004410711 DIVISION PAREL, 57213/7 24708989 9004410713

WB, 53047/53 23775823 9004410714

CLA C/Shed 62515/4 9004410712

KLV C/Shed 61560 25337286 7738928629

SNPD, C/Shed, 60546 9004442892

67044

MLND SUB NGSM, 61323/815 25639741 - 9004410725

DIVISION TNA, 61190/1 25379312 - 9004410724

IPF/SIPF MBQ, 61672 21633706 - 9004442934

QM / MLND, 61313/5 - - 9004410722

TE Coy/MLND, 61308 - - 9004440721 R Coy MLND 61310/09 - - 9004440723

Mahila Vahini 61312 - - 9004410512

Armourer 61307 - - -

Quarter Guard 61314 - - -

CSC Striking 61309 - - -

KYN SUB DIVA 63634/61782 9004410729

DIVISION LNL 67310/11 02114-273375 9004410730

IPF/SIPF KYN 63346/4 9004410732

KYN(L) 63348 2364675 9004442746

KSRA 63907/17 246660 9004414501

IGP 69215/75 243008 9004410726

KJT 68955/32 220504 9004410731 DI 54147/64149 - 9004410728

ABH 68195 - 9920465524

BIRD 55948 - - TLA 69680 - 9004442753

NRL 68083 - 9004442840

PNVL PNVL 64277/9 27483616 9004410719

SUB MNKD 66175/85 9004410720

DIVISION TAPG 60782/3 9004410718 IPF/SIPF PEN 64718 - 7798487939

113

Important Telephone Numbers Of GRP

SR. DESIGNATION PHONE NUMBERNO.

1 Spl. Inspector General of 022-22032303 Fax No. 22032303 Police 9821626628 2 Commissioner of Police 022-23759251, 9833331111(Help Line)

Email [email protected] 3 Dy. Commissione of Police 022-23096189

(Central) 4 Dy. Commissione of Police 23074399

(Western) 5 ACP Railway (Administration) 237591806 ACP Railway (Crime) 23759182, 53142, 237592517 ACP Railway Welfare 022-237592838 ACP C.S.T. Railway Division 022-22757219, 230916269 C.S.T. Railway Police Station 022-22620173 / 2262169510 Dadar Railway Police Station 022-2418069411 Kurla Railway Police Station 022-26500712, 142012 ACP Kalyan Railway Division 0251- 236562913 Thane Railway Police Station 022-2536131814 Dombivali Railway Police 0251-2861624

Station 15 Kalyan Railway Police Station 0251-231501316 Karjat Railway Police Station 02148-22211017 Kasara Railway Police Station 02527-24659018 Igatpuri Railway Police station 02553-24402819 ACP Harbour Railway Division 022-2555880720 Wadala Railway Police Station 022-2416468821 Vashi Railway Police Station 022-2781269622 Panvel Railway Police Station 022-2746712223 ACP Bandra Railway Division 022-2300791924 Borivali Railway Police Station 022-2805486925 Vasai Road Railway Police 0250-2336977

Station 26 Palghar Railway Police Station 02525-25493827 Churchgate Railway Police 022 – 22010876

Station

28 Mumbai Central Railway Police 022 – 23070197 Station 29 Bandra Railway Police Station 022 – 2642204730 Andheri Railway Police Station 022 – 2682001931 ACP Vasai Division 0250 - 233697732 Dog Squad Mumbai 21021701

114

12. IMPORTANT TELEPHONE NUMBERS OF DOCTORS OF RAILWAY HOSPITALS, MUMBAI DIVISION

Sr. Name of the Doctors Railway P&T Mobile No.No. (Office/Res)

BYCULLA HOSPITAL Office Res. Office Res. 1 Dr. George Thomas 52944 - 23717246 - 8828110520

MD 52701 45056 2 52760 - 8828110585

Dr. Acharya 52702 52503 3 Dr.Mangla 52506 - - 8828110563

Sr. DMO {Admn}

Sr. No. Name of the Doctors Office (Rly) Residence Mobile No. Rly /P&T

(I) Kalyan Hospital 1. Dr.Mrs.S.R.Tirkey 63788 8828119500

CMS. KYN. 63250 22693016 (II) IGATPURI SUB DIVISIONAL HOSPITAL 1 Dr. Rajneesh Prakash MS 69280,0255 69236 8828119515

3/244152 69212

(III) CSTM HEALTH UNIT 1. Dr. Versha Baviskar 55501 21642 8828119504

Sr.DMO 55512

(IV) PAREL HEALTH UNIT 1. Dr. R. Vijayalaxmi 57207, 57209 58769, 8828119510

Sr.DMO 57211 24708600 24708600

(V) MATUNGA HEALTH UNIT 1. Dr. Pichhad 57715/14 - 8828119501

ACMC 24375426 57712/13/15

115

(VI) KURLA HEALTH UNIT 25228474

1. Dr. Bhanumati 66736 58118 (res.)

(VII) THANE HEALTH UNIT 1. Dr. S. G. Gawande, 61270 25422495 8828119502

Sr.DMO 61580 61272 (VIII) KALVA HEALTH UNITS

1. Dr. S.G. Gawande 61580 8828119502

(IX) JNJ/SNPD – HEALTH UNITS

1. CMP DR.Mahesh Kadam 60255 - 9975183328

(X) PNVL - HEALTH UNITS

CMP DR. Geeta chaturvedi 64256/57 8828119526

274553783 (XI) LONAVLA HEALTH UNITS 1. Dr. Preeti K. 67286/79 - 09609374655

CMP 02114- 274560

Ambulance Facilities Railway Ambulance are available at CSTM, Byculla, Parel, Matunga, Kalyan & Igatpuri. The list of Private Ambulance Facilities are displayed in Dy.SS Chamber.

116

NAMES OF RAILWAY DOCTORS WITH THEIR JURISDICTION AND TELEPHONE NUMBERS TO BE CONTACTED IN CASE OF RAILWAY ACCIDENT

Sr. Jurisdiction Name of Doctors with Phone No.No. Designation/HU

CHG Dr. Namrata Tadgaonkar (55502/9923738654) Railway Mobile

1. CSTM to CHG, CST– Dr.Mrs.Varsha Bhaviskar 55501 8828119504 DKRD,RRD,CTGN ACMS (CSTM)

2. CRD,PR,SVE Dr. R. Vijayalaxmi Sr.DMO (PR) 57207 8828119510

3. MTN,Sion, King circle Dr. V.N.Pichad ACMS (MTN) 57715 8828119501

4. CLA ,VVH ,GC,VDLR to MNKD S. Bhanumati, Sr. DMO 66736 9987645464

CLA

5. VK, KJRD,BND,NHR MLND TNA,MBQ Dr. S. G. Gawande (TNA) 61270 8828119502

BIRD to Juchandra,Airoli ACMS 6. KLVA Dr. S. G. Gawande (TNA) 61580 8828119502

7. THK,DI,Kopner,Dw Dr. Deepa Agrawal DMO(KYN) 63258 88281195218. Rabale,Ghansoli,Koparkhai Dr. Mahesh Kadam CMP (JNJ) 60255 9975183328 rane,Turbhe,Vashi, SNPD,

JNJ, NEU, SVDW, 9. Vithalwadi to KJT Dr.H.B.Sethi Sr.DMO KYN 63294

8828119512

10. Vashi to Seawood Dr. S.Bhanumati Sr.DMOKYN/Dr.Mahesh Kadam

60256 60257 8828119511

11. BEPR,KHAG,MANR,KNDS, PNVL Dr.Geeta chaturvedi CMP PNVL 63257 8828119526

12. KYN to KDV Dr. Mandavi Rudra Sr. DMO 63254 8828119513 Kalyan

13. VSD to KSRA Dr. Refiqul lslam Sr.DMO KYN 63265 882811951414. Shelu to KJT Dr.Mehrotra ACMS KYN 63259 882811950315. PDI to KHPI Dr. Preeti K CMP KYN 67286 09609374655

67279

16. BIRD to Vasai Road Dr. Ajay Kumar Sr.DMO KYNDr.Arif CMP KYN 63272 8828119522

17. Dativali to Kalamboli Dr. Yuwraj Chauke. DMO KYN 63287 8828119520

18. PNVL to ROHA Dr.Geeta Chaturvedi CMP PNVL64257 64256 8828119526

19. IGP Stection Dr.Rajnish Prakash 69280 8828119515

13. IMPORTANT TELEPHONE NUMBERS OF ART/ ARME/ MFDS OF

ADJACENT ZONES

MFD/ ARMV/ ARTs Zonal Designation of Phone No. And STD Codes Rly/Divn Incharge SPART/ARMV Bandra W.Rly./BCT Sr.DME/BCT 47626

9004498462 ART/ARMV W.Rly./BCT 49281 9724099433 Valsad 9724099436 (SSE)

ART wit/ARMV h 140 T KRCL/Verna Sr.RME /Verna

09004477342, 0832- 2755556, 2884132(Fax)

crane 09004477786 ARMV KRCL/ Sr.RME 9004474802

Ratnagiri Ratnagiri Hot line–40210,40240 (Rly), 40242 (C&W) Karwar Karwar Dy.SS 09686683902, 40210ART Udhana SSE Incharge 0972409947

117

(B) OTHER RESOURCES

1. INFORMATION OF LOCAL RESOURCES AVAILABLE AT STATIONS ON MUMBAI

DIVISION MAIN LINE

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 1. MUMBAI CST 022-22612279 101 Parasi -108 St.George

RLY 55637 22611942 22621646/666 22620242 CUG :(ML) -8828119919 Bombay City J.J.Hopistal (SUB) 9004410950 22014295 23739031-34

55632 22697313 Rahul - Bombay Hosp.

22095611 220676762. MASJID 022-23756001 101 1298 St.George

RLY 55661 22620242 CUG: 9004411943 Noor Hopistal City Police – 23473333 23463500 100 Bombay Hosp. 220676763. SANDHURST 022-23751246 David St.George

ROAD RLY 52068 9820248466 22620242/ CUG: 9004411947 Fire Control 108 44/45/46 City Police – 23753676 Room BY 1298 J.J.BY Hospital 23719136 23076112, 23735555 23076111 Bombay Hosp. Memon 23076113 22067676 Bhindi Bazar Rly. BY 23478818 23717246/47 RLY 529304. BYCULLA 022-23087614 101 JJ Hospital RLY HOSP.

RLY 52100, 23076111 / 23735555 52930/52931 52101/099 112/113 23077324 23717246/47 CUG: 9004410953 23085992 J.J.Hospital City Police - 23755264 Rly. Hosp. 23735555 23711329 23717246 23027700 RPF - 23014302 Rly. 52930 5. CHINCHPOKLI 022-24701640 101 Om Sai – RLY HOSP.

RLY 52092 23076111 / 9820482690 52930/52931 City Police – 23757357 112/113 John Pinto – Kasturba 23085992 23081137 Hospital 108 23083901, OM Sai KEM Hospital 9820862372 24107000

6. CURREY ROAD

022-24716200 RLY 57042 City Police – 23085732 22620111

24180694

101, 9004750338/ 9892642013

9004750338 Sai Ambulance

KEM 24107000 Tata Hospital 24146750 Wadia Hospital 24129786 24106964/7 KEM 24136051,24107000 Tata Hospital 24177000 Wadia Hospital 24129786

7. PAREL

022-24174116 RLY 57201/2, 57096 CUG: 9004411944 City Police – 24185637 GRP Dadar – 24180694

24134200, 24457203 101

Om Sai 9820482690 9820862372 108

118

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 8. DADAR 022-24114836/ 24134200 Om Sai – Dhanwantari -

24143841 101 9820862372, 24304082 RLY 57292, 57291, Rly. 9820482690 Sion Hospital 57293 (T) Emergency David- 24074539 CUG: 9004410954 Medical Room 9820248466 KEM, TATA, City Police – 24010103 PF – 6 Maitry Mandai Wadia 24125637 RLY. 57083 24314245 24129786 Rly.Police - 24114836 John Pinto- CR Dispensary 24110694,57305 Rly 24134200 23081137 Rly-57207/10/69 RPF – 24136709,57304 108 Rly. 1298 9. MATUNGA 022-24142053 101 108 Sion Hospital

RLY 57909/901 24134200 Ekvira-9867514793 24049023,

CUG: 9004411945 24076381 City Police– 24010103 MTN -57714 24011783 OM Sai

9820482690 Dispensary

2437542610. SION 022-24091302 RLY Dharavi 7028062806 Sion Hospital

66909 CUG: 24077868 7875771385 24076381-83 9004411916 VDLR

MTN Dispensary City Police – 24031376 24132058 24026307 Raoli Camp 108 55714 Dharavi 24077841 CLA Dispensary 24073980 101 66736 11. KURLA 022-26541811 RLY CMBR Appa Sion

66748,49,46,45 25224824, 9867777849 24076381,82 CUG: 9004410955 DR-24457203 9322873134 City Police – 25224646 (CLA) Rajawadi GRP 26500712. 101 Bhoir 21025149 Rly. 66862 9702814100 Bhabha RPF 66786/66787 Hospital City Police – 25290946 108 26500241 26500144

12. VIDYAVIHAR 022-25143939 RLY 101 108Hindu Mahasabha

66370 CMBR 25094451/2/3 25224824

25170730 13. GHATKOPAR 022-25112428 VK 25170730. Shri Laxmi Rajawadi

RLY 66000 GC – 9702814100 21025149 9224245709 108 Hindu CUG: 9004410989 Mahasabha City Police - 25153543 CMBR 25094451/ Chirag Nagar-25134238 52/53 25224824 Rohit Lokmanya Pant Nagar 25013624 CLA-25039200 9004640178 Tilak Hospital 8898404686 24076381 GRP – 65455 Sarvodaya RPF-66786 Hospital 25152237, 25152323

119

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 14. VIKHROLI 022-25781179 RLY Park site KMT Phule

,61931 101/ (Genl) CUG: 9004410990 25170730 Shri Laxmi 25782253/56 City Police Park site - 9702814100 Godrej 25786518 Saileela Memorial Kannamwar Nagar 9004683560 25749400, 25782240, 66417031 108 Shakuntala Nursing 25746277

Rajawadi 21025149

15. KANJURMARG 022-25772888 RLY VK – 101, KMT 61370 Park Site Ambulance 25782253/56 City Police Kannamwar 25170730 108 Rajawadi Nagar - 25786518 Mulund 7768004114 21025149 25687637 Ankur 25783858 16. BHANDUP 022-25947282 101, Agrawal BND-

RLY 61390/91 Mulund 25605730 CUG - 9004410991 25687637, VK Shirenik City Police – 25952171 25170730 108 25949670, Sarthi 25944131 25944130

17. NAHUR 022-22912331 101, 108 Fortis

Rly – 61875/0 Mulund 61994100

City Police – 022-259502171 25687637 Agrawal

022-2563919 25611961 18. MULUND 022-25602649. 101 Cong. Pranit Savarkar

RLY. 61395 (E) 25635191 9702030500 21636225 CUG: 9004410992 (W)25687637 Agrwal City Police – 100 Shiv Shakti 25605729

9821178097 ESIC–25645520/21

Navghar Rly.TNA 61268 25637314 Wockhardt (E) – 25689844 67984100 (W) - 25684535 19. THANE 022-24791142 Thane Fire Civil Hospital

RLY 61297, 61296/98 station 9324394623 25472582/1541 CASM- CUG: 9004410961 25341600 7506264007 Bhanushali 61292 City Police – 25423300, Naupada Jagdamba 25332791 25427300 25323800, 25331416 Koper - 9221066564 Pramila- 25345838 GRP – 25361318 25325313 9324394623 25343772 RPF – 61328,61192 Jawahar Baug Rly. TNA Police C/Room. 25365202/ 61272,61274 25345838, 25444433 25334816

20. KALVA 022-25438937 RLY 61570/72, 61591 City Police6 – 25347233 GRP -25361318 RLY 61178 RPF Rly 61328/ 61192

Mumbra 25482424 TMT 25366401/702

Sangeeta 9967443512 New Henkan 9930928731

Shivaji Hospital 25347784/ 85/87 Civil Hospital 25471541

120

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 21. MUMBRA 022-25460653 RLY Mumbra Jagdamba TNA Civil

61573/574 CUG: 9324394623 Hosp. 25462424 New Konkan 25479634, City Police – 25462355 101 8097146392 Sarfaraz 25462222, 25468315 25462891 9930928731 Hospital- GRP – 61178/79 969464046 254622922. DIVA 022-25318138 RLY 101, New Konkan Balaji

63446, 445, 61783 Mumbra 9221626860 25318885 CUG: 9004410962 25462001, 9930928731 DW Hosp. City Police – (DW), 9222055593 25462355,25468315 0251- Om Sai RAM GRP TNA- 61178 2470351, 9324394623 2400447 (DI) 9619402647 23. KOPAR Rly.64136,02512463980 0251- As Per DI As Per DI

City Police – Vishnunagar 2470357, Matri- 0251 –2860102 KYN 2315101 9820281329

Ramnagar 2860100DI- 2315101,2400447

Dr. Donde 0251-2434813

24. DOMBIVLI 0251-2496707 RLYVijay-8097277760

KDMC Kopar Rd. 2481073 2495338 Jiwandeep – 2800190 2452977 Manav Kalyan – 2445574

2449563

64100/64138 Ambulance CUG: 9004410963 DI Sai Ramnagar 2860100 2315101 9833383719 Vishnunagar 2480102 2470357 9920575193 GRP – 2496484, Ashok Gupta- RLY 64135 9930040027 CTL Cabin - 64100 25. THAKURLI 0251-2802128 KDMC DI Manav Kalyan

RLY – 63722 2315101, 0251-

City Police – GRP DI -64135 2470357 2449563,

63354 RPF DI- 63343 2445574 2480102-Vishnu Nagar Jeevan Deep 0251- 280019026. KALYAN

0251-2315164 RLY. 63300 / 63302 CUG: 9004410972 City Police -2212222/2204167 Kolsewadi 2363593, 9004489091 Phule STN 2314800, 2319647

9594075368

Municipal – 101 Adharwadi 2310155/ 2315101

Rly. 63254/250 2363788 Municipal 2316324 Rickshaw chalak malak 2316385

Rly. 2363788, 63254/63250 Wockard 0251- 6694444, 6694100 Municipal 2316324 Sridevi – 2318825

27. SHAHAD 0251-2713078 KDMC National – Rly Hospital

RLY - 69727 0251-2315101 9833610229 KYN -63254 City Police - GRP, KYN 9321765675 2333278 2315013 Ulhas Nagar Sai Seva – Kanhailal ULNR Police Station- 9320517061, Nathani 0251- 2720131/32 9421573172, 2706480, 2706900/271005 Century Centrel ULNR 231503 KDMC KYN- 0251-2710244 2310700

121

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo.

28. AMBIVALI

0251-2272242 RLY. 697045 CUG: City Police – 2270312 GRP KYN – 2315013

2314800

KDMC 2315101/2

2310155

Sai Sagar 9930265692 KYN- 9022584696

News Panchayat 8652058117 9930287225 MNS ABY 9029298750 Jivan Rakshak 9870570987

Rly. KYN 2381306 63254, Dr.Sudhir Thakkar- 2270452, Dr.Deepak Sangani- 2270247, Dr.Ankush Patil- 2306672, Dr.Kailash Choudhary- 2270664 Rly. KYN 2363788, 63278 (Rly.) Siddhivinayak Hospital 8693081307

29. TITWALA 0251-2381601-2380288RLY.63549, 69695/96,/76CUG: 9004410974, 9004412900 City Police – 2381320 GRP KYN - 2315013 0251-2370145 RLY.

KDMC Ganesh Trust 2315101, 9819186836 9004345101 Bharat ULNR- Ambulance 2720132 9850196502

30. KHADAVALI

Fire Brigade KYN 2315101, BIRD- 02522-254293 220500

Ganesh 9011912422 9819186836 Rugnalay- 2370222 Sai Balaji Shahapur 9850875805

Rural HospitalShahpur 02527-278074 0251– 2370222, 2363788 63254 Dr.Gokhlani- 9699727637Sadguru kripa 9970449680

63550 CUG:9004412901 City Police – 2381320 GRP KYN – 2315013

63341

31. VASIND 02527-220100 RLY. Fire Brigade Shiv SenaVasind –9273895246

63551 BIRD 250101 9226461461 Gadge CUG: 9004412902 KYN 2315101 9226172425 Maharaj

City Police – 02527-222100 GRP KYN– 2315013

VSD-220022 222000, Jindal 222841 220024/35 Jindal Hos.

Sai Shradha 02527-220022/24

9850226677 32. ASANGAON 02527-272060 KDMC Gramin –

RLY 63552 2315101 02527-272074 CUG: 9004412903/ BIRD Dr.Avinash 9004411961 250101 272445 Shahapur 272090 9226461461 Dr.Gopal – GRP KYN – 63342(Rly) PHC 02527- 272378 69585 220052 Dr.Ravindra 92264614615 Gandhi 272441 33 TGR-1 69226 as IGP As per IGP - - 34 TGR-II 69404/15

CUG-9004411977 69- 69224/424 CUG-9004411978 City Police-02553-244004,02553-243008, Rly-69215

02553-244010/101

IGP Rly-02553-244152, 69299/28

IGP Hospital 02553-244152 Rly-69299/16/28 Kasara Gramin 02527-246043 TGR- 69280/69229 35 TGR-III

122

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 33. ATGAON 02527/240175

RLY. 63554/69563 CUG : 9004412904/5/1962 City Police – 272090 GRP KYN 2315013 63555/60543

KDMC 2315101 BIRD -02522/ 2250101

254593

Life Care 7276333666 Sai Balaji 9850875805 9226172425 9422482020

Z.P.Health Center 272074 Dr.Gopal Shirodkar 272378 Dr. Abhivesh 02527-2724534. KHARDI 02527-244401

Municipal IGP 244010 BIRD 250101

02512310155/2315101

Shree Center Health RLY. 63556/69524 Hospital 244043

CUG : 9004411973 KSRA GRP 63904 City Police 244007 ASO Police 272090

RPF-63347/63904/63907

9270765571 Shahapur Sai Balaji Hospital 9226172425 272074 Purnima Dr. M.K. Agar 9029222927 8805000454 8806756834 02527-24609835. UMARMALI 02527-203202 IGATPURI Balaji Primary Health

RLY – 63557, 69504 02553- Ambulance Centre Kasara City Police – 246030 244010 9226172425 02527-246043 GRP RLY 63904 Shahapur Dr. M. K.

63907 9250218043 Agrawal-8805000454

Purnima 02527-246079

9021222782 904430422936. KASARA

02527-246590 RLY. 69259/63908 CUG: 90044102908 City Police – 246030 GRP – 63904

RPF- 63907

Municipal, IGP 02553/ 244010

BalajiAmbulance 9226172425 Shahapur Ambulance 9250218043

KSRA 246043 Dr. N. K. Agrawal – 9049309229 Dr. Kiran 9049367936

37. IGATPURI

02553-244020, 244420 693321/69215 RLY. 69338/69370 CUG: 9004411964 City Police – 244004 243008 GRP – 69382, 244028 RPF – 69251, 243008

Nagar Rly.Rly. Hosp. 244152/69280/99Gramin Hos. 243604 69216/69228 Dr.Sakha 244385, 9423176233

Parishad 69299/69228, 244010 244152/42 High Way- Sai Samiti

090964564569595601051 9890571488

PHC- 02553- 24360438. VITHALWADI 0251-2564991 ULNR – Jai Bhavani Hospital

RLY-63025 2720131 / 32 9325072648 Navjeevan City Police – 2582009 KYN 2315101, 9922818884 2364150, ULNR – 2706900 2317578 Thackrey 2363182 9004078837 9819681213 Mamta 9324363415

39. ULHASNAGAR RLY – 68226, 0251-2584913 ULNR – Jai Bhavni Ashirwad

Police – 2582009 8237699548 0251-2587006 2706900 2720133, KYN Shivneri 108 0251- 2530604 THS Central Hosp. 0251-2705102

123

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 40. AMBERNATH 0251-2602364 ABH (W) 0251-

Shavitri Devi-9320517061 Raju-9822213353 Kailash-9320517061 Patil-8308807576

KYN- 63254 RLY. 68201, 63322 2682400, 101 Chhaya CUG. 9004410978 0251- Municipal ABH (E) 2607020 2690890(BUD) 8308807561 ABH (W) 0251-2683310 Ashwin CTL- 68198 Hos.2603388 RPF- 68195, 9004412847 Shobha – 2608502 Ashirwad– 2606766

41. BADLAPUR 0251-2694949 101 Nagar Parisad Dhanwantari RLY. 63524/63054/68162 2690890 2690271 2690262 CUG. 9004410979 Om Sai Nath Krishna - City Police Kulgaon – (W) 2700036 2672305 2690297 2707355 Sfruti Hospital 2665927 (W) 2690322 2690050 GRAMIN 2697916

42. VANGANI 0251-2660932 ABH- 2682400 Govt.Hosp.- RLY. 63545 Kulgaon-BUD- 2661039, CUG. 9004412932 2690890 City Police- 9172413090 Govt. neral 2690050 8007584279 02148238632 Dr.Tai Patil Pvt.- 9850223305

43. Shelu Rly-68123/2148229675 As Neral As Neral As Neral 44. NERAL 02148-238424, 68546 101, Tungekar PHC NRL

RLY. 68070,68090 2690890 (BUD) 9172413090 238632, CUG 02192262401(K 8007584279 KJT 02148 - 9004410980 HPI) 9930788217 222069 Gramin Pol Station- Dr.Lad 238444 9960011215

GRP – 222110/68934 Dr.Karve RPF – 63683/68083 238441, 9850098382

Dr. Dahake 9967975403, 238706

45. Jumapatti 02148-202664 0251- Lions Club PHC- 02148- RPF – 2690890(BUD) 9822197996,93 238632, GRP– 02192-262401 71240043,0214 222069, 02148238444 (KHPI) 8-236636

46. Amanlodge 02148-202505, 0251- Lions Club PHC -02148- P.S.M. 02148202505 2690890(BUD) 02148-236636 230530 02192-262401 9822197996, Dr. Sachin (KHPI) 9371240043 8806987815

47. MATHERAN 02148-230264 101, MMC 230234, Municipal CUG. 9004410981 0251- 230343 Hospital 230530 City Police 230300 2690890(BUD) 02192- 262401(KHPI)

48. BHIVPURI RLY. 68931/68046 Khopoli 02192/ Civil Hosp.

ROAD CUG 9004411921 262401 222070 KJT GRP 68934 Pvt. Hospital

City Police 222110 GRP - 222100 02148221501/2

49.

KARJAT

02148-222064RLY. 68924/25 CUG 9004410982 City Police –02148- 222100 GRP – 68934,02148- 222110

RPF KJT 68932

Khopoli 02192/ 262401 Badlapur- 2680880

KJT- 9922952507

108 Tungekar 8149848528 9209564481

Civil Hosp. KJT 02148/ 222069/70 Phadke Hos 221736 Jain Hos. 222654

124

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 50 THAKURWADI 02114-278751 INS SHIVAJI LNL HELP LINE Parmar

RLY : 67320 02114-285266 9637042917 Hospital LNL

Mob No: 9004412931 KPHI 02114-273073 LNL Stn. 02114273033 02192-262401 9890015699

51. Jambrung Rly – 67483, 02192- KHPI – 02192- Municipal Hosp. Govt. Hosp. KJT. 282038, 9004412931 262401, KHPI 02148 - 222069 City Police –KJT ,INS SHIVAJI

273073 02114-285266

02192-263366

Ray – 68934 P&T – 0248-222110

52 Nagnath 02114-276328Rly - 67463 City Police-273036 02114-273033 RPF LNL-67370 RLY, 02114-273375

INS Shivaji Municipal Hosp. PHC 992194458 RLY- 67286/88 Ashirwad- 0214271968

Rly Health Unit

02114-285266 LNL KHPI 02192- 02114-278899

262401

53 MONKEY HILL CUG – 9004412928 INS Shivaji RLY – 67427/02192/282036 02114-285266

54. KHANDALA 02114-269464 INS Shivaji Sanjivan – Civil – 273073Jain – 269089, PHC 67288/86 (Rly)LNL Parmar-273077

Shraddha 02114- 273659 Govt Hosptl 9665500685

RLY. 67306 02114-285266 9890023940 CUG 9004411927 KPHI MNC MNC Gramin Police STN 273036 02192/262401 8698618540 LNL – 273033

RPF – 67310 GRP 67341 City Police-02114273033

55. LONAVALA 02114-273725 INS Shivaji AS KAD AS KAD RLY. 67291/97, 02114-285266 CUG 9004410983 KPHI MNC GRP 67341, 9637042917 02192/262401 RPF 67310, 273375

56. PALASDHARI 02148-220878 Khopoli 02192- Shivsena Govt. RLY. 67507 262401 Ambulance HOSPITAL KJT CUG 9004412930 02192- 221799, 222069, Gramin KJT-222100, Rasayani Dist. Amb. Dr.S.B. Kulkarni City Police - 02191-256297 223245 263679 GRP 222110 JAIN HOSP. 222654

57. KHOPOLI 02192-263343RLY.- 67522 CUG 9004411932 City Police Khalapur-275033 GRP KJT-68934

Khopoli 02192 - Mun. Hospital Dr.S.B. Kulkarni 262401, 263336 263679, 256297(Relianc Dr. Mohite e) 02192-269364 256666

58. DOCKYARD RLY-53088 BY 23076112/ Om Sai Rly Hospital ROAD 23751932 113 9820482690 Byculla BY Police - 23755264 23717246 J J Hospital- 23754994 St Georges- 22620242 Prince Ali - 2377800

59. REAY ROAD RLY-53170 9004411946 AS COTTON AS COTTON AS COTTON

P&T - 23751891 GREEN, 101 GREEN, 108 GREEN 60. COTTON 22751518 DR FIRE Om Sai Sion Hospital

GREEN RLY 53171/5 STATION 9820482690 24076381, Kala Chouki 24457203, 9820862372 24072737 23754128, 23757357 24134200 KEM Hospital By – 23076112 24136051 23085991/2 J J Hospital 23735555

BY RLY.52930131/23717246

125

Sr. Station Phone Nos. Fire Brigade Ambulance Hospitals

No.

61. SEWRI 24105837 Sewri Fire Om Sai Warli Mumbai Port

RLY – 53091 Brigade 24385919, Trust CUG – 9004411948 23076111,101 66567767 City Police - 24186836 23775756 9820482690 JJ Hospital

23735555/237

60943

KEM Hospital 24136051/241

62. VADALA ROAD 24127788 Sewri Fire Ek Vira Sion Hospital

RLY 53097/53111 Brigade 9867514793 24076381 /

CUG: 9004410986 23775756 24092020

City Police-24184375 23086181 KEM Hospital

GRP-62304/24164688 Dadar - 24305847 24136051,

RPF-62303 24134200 24139812 BY Rly. Hosp. 23717246

63. KINGS CIRCLE 24021153 Sivree Sion Hospital

RLY 57910 23076111, 23086182

24076381 /24092020

CUG: 9004411942 Dadar - Ganesh – 24063000

City Police 24134200 9820939304 MTN RLY

24010103 MTN 24457208 9323998338/6 24375426,

24026307 Sion- 24031376 57715 RLY

S.B. Motwani 24073273

64. GTB. NAGAR 24011502 101 Sky Way K.E.M Parel

RLY 62228/38 Sevri 8691909698 24136051

Antop Hill 23076111 9867053685 24131763

24074575 23086181 Sion –

Sewri Police - 24031376 24076381

24092020

Rajawadi 24074539

65 CHUNA- 24051164 101

Sewri 23775756

24074539 Sion Hospital

BHATTI RLY-66750/62259 24031376 24076384/81

GRP-VDLR -24076384 Ekvira Somaiya

Vadala police stn 9892643696 Hospital

100, 24184375, 24186836 7045112959 24090253

66. LOKMANYA 25280005 RLY CMBR 1298, C.Rly. HealthCentre 66736/37 Rajawadi – 25115066 25115070 Shatabdi 25564069/71 MUNICIPAL CORP 76500241/714

TILAK 66752,62601, 66751 25221613 Shri Laxmi

TERMINUS CUG. 9987645395 101 25227563 9702814100

Tilaknagar 25227293 GRP 101 9323175056

CLA 26501420 IPF CLA 9004467974 26503097 Sion

GRP 66862 2407638

RPF. 62711

67. TILAK NAGAR 25298812 RLY-62706 City Police-25227293, 66787 CMBR -25541690, 88786

CLA GRP-66862,26501420, 26500712

CMBR Shree Laxmi SION – 24076381,183 24063000 Rajawadi – 28115066, 25115070

25224824 9702814100

9833651121 VIVAN

9029146427 8080706900

68. CHEMBUR 25280641 CMBR Shree Laxmi MAA Hosp.

RLY 66110/66760 25224824, 8108201823 25220333/ CUG: 9004412942 101 VIVAN 25220334

City Police - 100, RCF. (F.B) Sanjay Kedare –

25221613, 25227563 25542318 25284288

25542375 8080706900 Rajawadi –25094149

126

21025149Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 69. Trombay YD. RLY-66908/11,25540847 RCF 8080306900 Inlaks Hos.

CUG – 9004411917 25542318, 8080706900 25204160164 City Police – 25541690 25542375 Sai Baba RPF – 66921 RLY BPCL 25541069 GRP CLA-26500712 25533701/02 70. GOVANDI 25480107 Deonar 1298,108 Rajwadi

RLY 66118/66122 022-25563391Sri Lakshmi - 9702814100 25094149

City Police – 25562172 101 900441974 9323175056 Satabdi Pathan 25564069 8080206900 SION – 8080306900 24076381/

383

71. MANKHURD 25563392 CMBR State Govt. Sion Hosp. RLY 66160 25224824 108 24076381 to CUG. 9004411914 Deonar – 7028006945 89 TR – 25563382 25563391 Vishal Shatabdi Deonar - 25563381 9224193996 25564069/70 MNKD-25554511 Rajawadi – 2102514972. VASHI 27812024 VSH 108 NMMC Hosp.

RLY 60550 27660101 27899901 to 5 CUG: 9004410959 MGM City Police GRP – 61526666 27820346 73. SANPADA 27751548 VSH Gaondevi NMMC Hosp.

RLY 60306 27660101 9920418829 27899901 to 5 GRP Rly. 60538 Sai Sonu. Juinagar Rly. 9821028819 Hosp. 60255/ TUH Police - 27751406 SS-7738998061 60256 27860775 (P&T) 74. JUINAGAR 27758077 RLY 60270/71 CBD Belapur Sai Sonu MGM Hosp.

CUG: 9004411905 27572111, 9821028819 BEPR City Police – 27702324 27660101/02 9321028819 27570219 27702468 Nerul, Mourya NMMC Hosp. 27820346 Vashi 8692022567 27899901 D.Y. Patil- 27709274 75. NERUL 27701390 RLY CBD Belapur 108 Meenatai

Thakare 27700376 D.Y.Patil Hosp. 39215999 27711117 Terana Hosp. 61578300

60272/73 27572111, Suraj CUG: 9004411915 Vashi 8652016017 City Police – 27702324 27660101 Mourya 27702468 8692022567 GRP VSH 27812696 Nerul - 27702468

76. BELAPUR 27570514 RLY 60275 CBD Fire Om Sai-102 MGM – CUG 9004411900 Brigade 101, 9594159371 27570219 City Police CBD- 27572111 Dinesh D.Y.Patil Hosp. 27580255 VSH- 27660101 8652016017, 3921599977. SEAWOOD POLICE STN 27564404 CBD Fire Sai Sonu D.Y.Patil Hosp.

RLY. : 60221/2 Brigade 101, 9821028819 39215999/27711117

GRP VSH-60538 27572111 Sushrish Hosp.- 27722506 Godavari- 9920418829

127

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 78. KHARGHAR 27749154 CBD Fire Ganesh MGM –

RLY. 60700 Brigade 9930444015 CBD 27580255 27570514 9930711608 D.Y.Patil Hosp. 27574928 27572911 27709274 NNMC 27899901

79. MANSAROVAR AS KHARGARRiy 60693 AS KHARGAR Ekvira AS KHARGAR

80. KHANDESHW 27869135 Vinayak MGM – AR RLY – 60282 PNVL, 9833809603 27437900/01

Kamoth City Police-27431493 27452337 Balaji Rly Hospital

SS PNVL - 64312 New PNVL 9867213424 PNVL- 27461500 64256/57 81. PANVEL 27468833 RLY 64313, Municipal Muncipal

311, 310 27461500 Hosp; CUG : 9004410966 New Panvel Lokseva 022/27453398, City Police – 27452333 Fire Brigade Services 27465023 27465338 27452337 9833029246/ Gandhi Hosp. Gramin – 27452444 27461500 27465023 Binayak - Purohit 9821434335 27452922 Manav Jyot CRLY H/unit 9320524445 64256/57,274 53753 82. SOMATNE 02143-205066 PNVL FB

Rasayani 0219-2250041 Municipal PNVL- 27453398 Gandhi 27465023 Rly. Hosp. PNVL 64256, 64257 Lifeline- 61567000

RLY 64317 27452337 CUG : 9004410993 Rasayani Police Stn– PNVL stn 02192-250133 108 City Police PNVL - Ekvira 27452333, 27452444 9930711608 RPF- 27483616 27452337 83. APTA 02143-205065, Rly-64362

HOCL Rasayani 02192-250041 Reliance 02192-250201 PNVL 2250041

Ekvira Aai 9224204158 9222229690

Govt. Hospital

CUG: 904411982

02143-228102, ONGC -27451069

Rasayani Police - HOCL 02192-250133 Rasayani PNVL Taluka Police 02192-252195 Station 27452333 ONGC PNVL 022-27451069

84. JITE 02143-202505 JSW – Muncipal Municipal RLY 64690 02143- Hospital PEN 255899 Rly. CUG: 9004411983 277501 02143/ Hosp. PNVL

Police Stn PEN 02143/ 252066 RCF- 02141- 255899 64256/57

Dadar Sagri -02143-260033 238067 Varad vinayak Hospital Alibag

253428 9011807602 02141 -

222071/ Trimurti Hospital 252195

128

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 85. PEN 02143-282157 02143- Alibag 02141/ Rly. Hospital

RLY 64711/24 277501,277515 222157 PNVL 64256/57

CUG: 9004410967 Alibag 022-27453783 Police Station - 02141- 108 Municipal PEN 02143/ 222021 Varad 02143-255899 252066 MIDC RSY Vinayak Mahajan Vadkal 02143-269033 02192-250151 9011807602 Hospital JSW- 8380006007 252418 Sakshi Trimurti 9225380076 Hospital 02143/ 252195 Mhatre Hospital 02143/ 252081

86. KASU 02143-275536. Rly. 64713 Muncipal Life line

CUG: 9004411994 Alibaag Hospital Pen Hospital PNVL Pen 02143/ 02141-222021 02143/ 022-61567000 252066 02143-277501 255899 61567044, Wadkhal 269033 Alibag 61567055 02141- 222021 District hospital Alibag 02141 – 222021, 222157

87. NAGOTHANE Rly : 64717 02194–222028

Reliance PC Ltd. 02194-668001 668010 Supreme Chem Pvt.

02194-22455,224566

AMB – 02194- Gupta Hosp. – CUG: 9004410968 222035, 02194-222152 City Police 02194/ Gram Primary Health 222034 Panchayat Unit – 02194- 9665169855 222035 Shri Samarth Kokane 9960213331 Hospital-222202 02194-223423

88. ROHA Rly : 64804/6431902194 – 232348 233600

Muslim Young Friends 9975002733

9860990977

Gramin Hospital 234656 Wagle Nursing Home 9881418232 02194-234939 Jadhav Nursing Home 233232 / 235252

263600 MOB: 9004410969 City Police – 02194- 234933 89. NILJE 0251-2023677 KLMG

Kalyan Hospital 63254 95251/ 2333278 New Konkan 9221626860 9930928731

Kalyan Rly. Hosp. 95251/ 2333278/ 2363788 63254 Sai Narayan Hosp. 9773464541 9867312510 MGM 9870707001

RLY 64320, 64160 022- CUG: 9004472588 27420138 Manpada Road, Dombivli New PNVL 2470104, 9324035914 Fire station PNVL 022-27452333 27452337

129

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo. 90. TALOJE

PANCHANAND 022-27879553RLY 64181 CUG: 9004410932 Police Stn MIDC Taloja 27412333

PNVL27452337 KLMG 27420138

RAF Hosp.Taloja near TPND station 022- 27762640

MGM Hosp.022-27423405 022-27427104 Satyam - 27423439

91. KALAMBOLI 022-27423156/666RLY. 64822 CUG- 9004411996 CYM-9004410965 Stn-64603 27422418 KLMG city police - 27423000

27420138108

Anna Patil9702918318, 9702393288

DhanvantariHosp. 27422021 MGM Hosp. KLMG 27437900/01 Sushrut Hosp. 27422619

92. DAPOLI 022-27879417 RLY- 64507 CUG: 9004410935 Taluka Police Station PNVL 27452333/444

PNVL27461500, 27452337 New PNVL CIDCO

Life LineHosp. PNVL 9371008218 9321277206 Manavjyot 9320524445

Rly Hos. PNVL 64256/257 Municipal Hosp 27458040/3398

93. JASAI 27243156 CUG - 9004410971 RLY 64502/503 City Police – 27222366, 27222388

URAN -27222138

PNVL 27453337

9773235472 9322891871

8693820990

JIJAMATA64462528, 9869303586

9321932380

94. URAN As Jasai AS JSLE AS JSLE AS JSLE

95. JNPT 022-27242413, 64651/2

AS JSLE AS JSLE AS JSLE

96. MOHOPE 02143 -205019RLY 68021,9004410934 City Police 27452333, 27452444

02192-256297

Ambani’s02192-255141 PHC – 02143- 234297

97. CHOUK 02192-202315RLY 68000 CUG: 9004410933 Chouk Police outpost 02192-273054 Khalapur 275033

Khopoli02192- 262401 Reliance 02192- 256297

Ambani02192- 255141

Govt.Hosp.Chouk 02192- 273060/ Dhirubhai Ambani 02192-255141 Govt. Hosp. KJT 02148-222069

98. THAL VAI SHET TVSG

RLY 64374/73CUG: 9004410970 Alibag Police Station 02141-222098/ 222100

RCF Co.02141- 238067

RCF Hospital 02141-238080 Civil Hospital Alibag 02141- 222021

Civil HospitalAlibag 222021 RCF Hospital 02141-238080 Ext.2050,2249 18

99. BHIWANDI 02522-278102RLY 64070 Ext.26070 CUG: 9004410964 Narpoli Police Thane 231250, Central Control Room 254100

Fire Brigade101 Bhiwandi. 262101

City -9320392920

Indira GandhiMemorial Hospital, Mob:9890039127Suresh Hospital 02522-278942 Mauli Hosp - 02522-278828

130

Sr. Station Phone Nos. Fire Brigade Ambulance HospitalsNo.

100 KHARBHAV 0252-2296535 Fire BrigadeCity Ambulance Bhiwandi Indira Gandhi

RLY :64050 Station 9860266163 Memorial CUG : 9004412940 Bhiwandi. 9320392920 Hospital, Narpoli Police Thane, 02522- Bhiwandi. 0252-231250 234101, 02522-

Taluka Police Station 02522- 226282.

02522 - 251250 262101 101 KAMAN ROAD 0250-2021714 Manikpur Indira Gandhi Ahirkar

RLY 55949/64030 Vasai -0250- Memorial Hospital,

CUG: 9004412939 2464811,Hospital-226282 02522-238550

Manikpur Police Station M.N.P. BIRD Bhiwandi. PHC –TNA 0250-2332110, 02522-262101 02522- 25422495 Kendriya Police 254152 IGM- BIRD Niyantran Kaksha – City BIRD - 02522-226282 0250-254100 9860266163

102 AIROLI 022-27790050Airoli27606600 Airoli Sai Sonu Thane Civil

RLY – 60908/900 Ambulance 25471541 GRP TNA-611787980 9821028819 Life Line -

Rabale Police Station – VSH Red swasktik Society 27792451

32901019 27660102/01 9224245709 Modi 27691851 103 RABALE 022-22904752 Airoli 8108299955 Bhanusali

RLY. 60872 27796600 - 27691681 City Police – 27660101 Civil TNA 022-32901016 25332791104 GHANSOLI 27864645 27660101/02 Gaondevi PHC – VSH

RLY.60816 Vashi 9923942791, 27899901/02 City Police 9820440633 9920418829 Dr. Sudarshan 2773836, 32901016 27542912

105 KOPAR 022-27542560 Kopar Ashadeep Hos. KHAIRANE RLY 60278/60811 khairane 27550092, CUG : 9004412941 101/102 Sai Sonu 27540404 Vashi 9821028819 Sai Sandeep

27660101/ Gaon Devi 39205600/631/700

Sector-6 KHPN – 102 9920418829 Satyam Hos. Ganesh Market Pauna 27551010 27550777 27780207/8 106 TURBHE 27865602 Vashi 1298

David- 9820248466 Sai Sonu 9821145889 9321028819

Navi Mumbai RLY 60788 27660101 M.C. Hosp. CUG: 9004412958 Belapur 27899901/02 Vashi Police Station 27572111 Rly. 60255 27820346 MGM Vashi Turbhe 27672375 27822203

131

2. Relief Commissioner I. STATE LEVEL RELIEF COMMISSIONERS MAHARASHTRA

Phone Numbers :

Office : 022-22025274

Residence : 022-22016818

Fax No. : 022-22828169

Mobile No. : 9967911191

II. TELEPHONE NOS. OF SENIOR OFFICERS OF MAHARASHTRA GOVT.

Sr. Designation Tel. Nos. Tel. Nos. Mobile Nos.No (Office) (Residence) 1. Chief Secretary 22028762/ 22811903 982118083

22025042 2. Principal Secy. (Law & order) 22027272 22875562

3. Addl. Chief Secy. (Home) 22029959 22842333 9987467823

24301410 4. Secy.(Rehabilitation) & Relief 22025274 22016818 9967911191

5. Principal Secy. (Public Health) 22617388 22850746 7506198853

6. Director General of Police 22026672 9870581600 9765551133

22822631 22812314 7. Commandant General Home Guard & 22022246 -- Fax :

Director Civil Defence,Maharashtra 22842423 226140928. Spl. IG/GRP/ Maharashtra Fax-2232302 22016988 9821819000

(Railway) 22032303 9. Municipal Commissioner/ Mumbai 22620525 23517171 8879991000

10. Commissioner of Police/Mumbai 8130933368 22620826 7710060110

III. DISTRICT LEVEL RELIEF COMMISSIONERS

(a) District Collectors

S. No. District STD Code District Collectors Mobile Nos. Office Resi. 1. Mumbai 022 22662440 22664232 95529667702. Thane 022 25344041 25329191 98692509033. Raigad 02141 222001 222002 98197115604. Pune 020 26114949 26361818 94204900035. Nashik 0253 2578600/700 2578600 7350361111

(b) Commissioner/Superintendent of Police

S. No. District STD Code Superintendent of Police Mobile Nos. Office Resi. 1. Mumbai 022 22620826 23679442 98202803732. Thane 022 25344499 25861313 9821209274 3. Raigarh 02141 222093 222008 4. Pune 020 26125396 26349999 9821057550

5 Nasik 02532305200,2305219 2305203 8888835900

132

3. IMPORTANT TELEPHONE NOS. OF HQ. INTIGRATED DEFENCE STAFF AT NEW DELHI

(a) FOR SEEKING SUPPORT IN CASE OF RAILWAY DISASTER :

Sr. Designation Office Residence No. 1. Director (Operational 011-23019375 011-25686071

Logistics)/HQ Integrated 09312319011 Defence Staff New Delhi 2. NAVAL HQ (Enquiry) Delhi 011-23014167 3. Duty Officer (Maritime 022-22611730

Operation Center) HQ-WNC Mumbai 4 Air Force Exchange 23714982

5 Naval Exchange 22663030/25564820

6 Military Exchange Coast 22155108

Guard/GOCNCM&G Area Army

(b) OTHER AIRLINES

1. Deccan Chartered Ltd. 022-26611601 -- Hanger No.8 Juhu 26611602 Aerodrome Mumbai -49.

2. Executive Airways Pvt. Ltd. 022-26193000 -- Malkani Chambers, Off Nehru Road, Near Domestic Airport, Vileparle (E) Mumbai 4 (a) Important Telephone Numbers of Oil Companies For Seeking Help in Fire Cases

S.No. Designation Office/Mobile Residence

1. HPCL Chief Manager 022-2554599 / 9769026290 022- Marketing

2. IOC Operator 022-26400777 / 9820988187 9702491626 9987775220

3. GM Operation IOC 022-26447282/9833853879 8082222826 9833069880

4. BPCL Ballard Pier 022-22713000 Fax-22713874 22714000

5. MAHUL (CHEMBUR) 022-25533999 / 25533888 022-25542970

6. SEWRI 022-24176000/402 022 24176402 Fax-22146217

7. MAKER TOWER 022-22175000 FaX - 22182304

8. MATERIAL DEPT. 022- 24176300/1 -- 24117873

9. HP (BYCULLA) 022- 23053763 Hot Line – 230456, 8888

133

(b) Important Telephone Numbers of Fire and Safety Officers

S.No. Designation Office Mobile 1. BPCL 022-25533704 9833939115

2. HPCL 022-25545991

3. IOCL 022-26447000 Ext. 7282 --

4. RCF 022-25522222 9967827602

5. BARC 022-25592954 9757090719

6. Tata Power 67172541, 67175555, 9223550631 67172724,

5. INDIA METEROLOGICAL DEPARTMENT – COLABA

Designation Office Fax Res.

Dy. Director General 022-22150517, 22174707 022-22150517 9820330996

Meteorology Director 022-22150982 022-22154098 9167331299

Director 022-22150405 / 022-22150431/ 9769731189

22184937/ 22160824/ Director 22154285/ 22153823

22151989

6. TELEPHONE NUMBERS OF NATIONAL DISASTER RESPONSE

FORCE (NDRF) TALEGAON, PUNE. Ref : Railway Board’s Letter No.2003/Safety (DM)/6/3 dated 13.06.08. As per Disaster Management Act 2005, various Ministries and departments under Government of India, should join hands for mutual assistance in case of a disaster. Assistance from local Government and non-government agencies is invariably required by the Railway Administration for prompt relief and rescue operation in case of disasters affecting railways. Assistance of NDRF could be of great help to the Railways in major railway disasters. For requisitioning NDRF in times of Disaster, the Zonal Railways/Divisions have to approach Railway Board who will request NDMA to direct the NDRF Battalions to proceed to site. (Ref Rly Bd Letter No 2003/Safety (DM)/6/3 Dt 09/11/09.) Details of NDRF battalions in Maharashtra state is as under:

NDRF STD Telephone Telefax Cell No. & E-mailDesignation battali Code Address address

on Office Resi.

Commandant 05 Bn. Fax

02114 231509 -- 02114- 09423506765 5bnndrf@ CRPF 231245 231509 PO-Vishnupuri, gmail.com (NDRF) (Control Talegaon, Pune, No.) Maharashtra- 410507

134

7. Important Telephone Numbers of Local Civil and Police Authorities

(A) MUMBAI DISTRICT S.No Designation Office Mobile Residence

1 Collector 22662440 9821050111 2 Dy. Collector 22670656 9867798001 -

(i) IMPORTANT TELEPHONE NUMBERS OF MUMBAI DISASTER MANAGEMENT PLAN S.No Designation Office Mobile

1. Commissioner of Police 22620826 9820280373 2. Commissioner MCGM 22620525 8879991000 3. Addl. Commissioner/ Proj MCGM 22623004 9890001011 4. Addl. Commissioner MCGM (City) 22620809

Fax- 22624283 9890506915

5. Addl. Commissioner West suburban -MCGM

22620433Ext. 2337/30

9594114567

6. Addl. Commissioner East suburban -MCGM

22620149Fax - 22625035

9920686380

7. Chief Officer DMP/BMC, ControlRoom.

22694727Ext

2062/22694725, 22704403 Fax-22694719

9820702525

8. Chief Fire Officer 24153027230761110/101

9930464807/ 9820270531

9820270531

9. Mumbai’s Disaster Management 1916, 022- - Helpline 61234000

22694725/2710. Controller 25322755 9892098535 11. BEST 22856262,22873961

22799591 9920876007

12. GRP Control (Byculla) 23759283,23759201

-

13 Fire Brigade- 101, 2307611123085991/2/3/4

-

14 Bomb Disposal Squads 22080501 - 15 Director/BARC 25592988,

25505300 9819444210 9757000243

16 Chief Medical Superitendent 26406786 17 Civil Aviation Security 28385353,283843

43, 28386363

18 Police Central Exchage 22620111 19 Dog Squads (BMC) 26409275

(ii) CONTROL ROOMS OF MUMBAI DISASTER MANAGEMENT PLAN

Telephone No. Fax No. Mantralaya Control 22027990 /22854168, 22023039

22023266 ,(1077 – Help line) Mumbai Police Control 100 D. G. Control 22026672 / 22822631 22026566 Mumbai Police Head Qtr. (C.P) 22625020 / 22621983 / 22633319

22651855 / 22641440 / 22623053 South Div. 23089855/23080023/23070505 23080024 Central Div. 23750909 / 23782636 / 23719267

23720505 M.C.G.M. Control Rooms 1916/22704403 22694719

135

Telephone No.Fax No.

Disaster Management Control 22704403 / 22694725 / 22694719

Rooms MCGM 22694727 /9833806409

Disaster Help Line (MCGM 1916 EOC)

Fire Brigade Control Room 101

Fire Station (Brigade) 101 23076111- 12- 13 23001392

Drainage Control

(Sewerage Control)

Babula Tank Drainage (City) 23738948 / 23717261 / 23730316

Main Sewer 23718363 / 23738951

Dadar Drainage SWD 24224556 24211225Dadar Strom Water Drainage 24327674

Varsova Drainage (Western) Off : 26368650 / 53, 26368654 Control Room 26368651-52

Direct : 26368654

Ghatkoper Drainage (Eastern) 25220348 / 25222780

25220347

BEST Control

Electric House 22856262 / 22799591-92 22851244

Transport Wadala 24137937/ 24143611/ 24146532

24146533 /24164838

Electric Supply (Dadar) 24147728 / 24124242 /

24124993/ 24146262/24139591

Home Guard Control Head Office 22842423 22856435

Div. No. 1 Cross Maidan 22035869

Mumbai

Div. No. 2 Jacob Circle 23098777 / 23085123 / 23085122

Div. No. 3 Jawaar Road, (H) 25616394 / 25615911 Mulund (W) (F) 26504555 (G) 25127498

Civil Defence Control

Head Office Control 25322755 /22843667 22842800/22856435

Greater Mumbai

Div. No. 1 Shivaji Market 22611910 / 22611928 Div. No. 2 Jacob Circle 23098777 / 23085123-5122

Div. No. 3 Mulund 25615911 / 25615269

Div. No. 4 Civil Defence 26206791-92

Addl. Controller of Civil 22614092/22610088

Defence

Konkan Division Control Div. Commissioner 27571324/27571517 27571516

Collector (City) 22662440 / 22670656 22664232

Collector (Subs) 26556799/26557807 26556805Collector (Thane) 25344041 / 25345130 25349200

Municipal Commissioner, 25331590 25364779

Thane

Mayor, Thane 25336212 / 25336214 25336215

Municipal Commissioner New 27577070 / 27575700 27573785

Mumbai

Municipal Commissioner, 0251-2204065 / 2207790 0251-2205858

Kalyan

M.S.E.B. Control M.S.E.B. (Bandra) 26472131 26476749M.S.E.B.(Bhandup) 25663408 25643990

M.S.E.B.(Mulund – West) 25686666/25653408

M.S.E.B. (Mulund – East) 21636945 136

Telephone No Fax No.

Central Government Indian Meteorological (I.M.D.) Meteorological Department 22150431 22160824Director 22150405 22154098 Dy. Director 22150517

Western Railway Churchgate (Control) 22017420 / 22084287 22017420

Central Railway C.S.T. (Control) 22622685 22659080 Konkan Railway Control Room 27579969 27572420

Railway Police Central Railway C.S.T. (Police 22620173 /26261695 Station) Western Railway Mumbai 23070197 Central

Defence Services Air Force Air Force Exchange 23714982 / 23714963 23714982Air Force (Enquiry) 23714982 F.D.C. Merry Time Air 22053057 / 22053058 22054403Operation

Navy Naval Exchange 22663030 / 22664949 Western Naval Command 22150290 / 22150410

Army Military Exchange Cost Guard 22151701/ 22157257 G.O.C.M.G. & G. Area Army 22151701 / 22157105 22157154 / 22152221 Airport Indian Airlines Enquiry 26829328 Air India Enquiry 28318097 / 28318033 Air India 28318888 Meriline Operation 22664727 / 22751160 Mob.: 9820303927

22752009 / 22751920 22703743 INS Shivaji Lonavala 02114-284304 / 284862 to 67 02114-284701

----------------------

137

(B) THANE DISTRICT

(i) Telephone Numbers of Sr. Officers of Thane District. Sr.No. Name & Designation Telephone (O) Res. & Mobile1 Divisional Commissioner, 022-27571324

Konkan Division 2 Collector & District Magistrate 022-25344041

Thane 3 Chief Executive Officer - Zilla 022-25332796

Parishad, Thane 4 Disaster Control Room 022-25381886

Divisional Office, Collector, Toll free- 1077 Thane. Fax 022-25349200 / 27578330

(ii) Important Telephone Numbers of Thane Collectorate

THANE COLLECTORATE Sr.No. Name & Desgnation Telephone (O)

1 Additional Collector, Thane Headquarter - Jawhar, 02520-222488, Collector Office Thane. 9819654552 (Mob)

2 Resident Deputy Collector, Thane 022-25345130,

3 Additional Resident Deputy Collector, Thane – Jawhar 02520-222487, / 9423049213 (Mob)

4 District Informatics Officer MIC 022-25363666 5 District Rehabilitation Officer 022-25340893 6 Deputy Controller Civil Defence 022-25342288

(iii) Telephone Numbers of Sub Divisional Officers and Tahsildars

Sr.No. Designation Office Phone No. Mob. No./Res.

1 Sub Divisional Officer,Thane 022-25345110

2 Tahsildar Thane 022-25454142

3 Tahsildar Kalyan 0251-2315124

4 Tahsildar Murbad 02524-222225 5 Sub Divisional Officer - Ulhasnagar 0251-2568685

6 Tahsildar Ulhasnagar 0251-2530568

7 Tahsildar Ambernath 0251-2688000

8 Sub Divisional Officer - Bhiwandi 02522-254453

9 Tahsildar Bhiwandi 02522- 257353

10 Tahsildar Shahapur 02527-272068

11 Tahsildar Vasai 0250-2322007

(iv) Important Telephone Numbers of Police Officers of Thane District. Designation Telephone (O)

Director General of Police 022-22020631/22026672Inspector General of Police 022-27571550 Commissioner of Police, Thane 022-25442121 Commissioner of Police, Navi Mumbai 022-27574929 Superintendent of Police 022-25343027 Additional Superintendent of Police 022-25343150 Deputy Suprintendent of Police (Home) 022-25362020

138

Thane City Control 022-25442121 Police Control Room, Thane 022-25342784 Thane Railway Police 022-25361318

(v) Telephone Numbers of Municipal Commissioner of Thane District.

Municipal Commissioners Corporation Telephone (O) Mob. No./Res.No.

Thane Municipal Commissioner 022-25336529, 022-25336215 (R) 25336523 Navi Mumbai Municipal Commissioner 022-27574029

022-27710170 (R)Ulhasnagr Municipal Commissioner 0251-2720105/2720116 9322288770Bhiwadi-Nizampur Municipal Corporation 02522- 02522-222144 (R)

255314/15 9763990099Kalyan-Dombivali Commissioner 0251- 2203621, 0251-2203621 (R)

2204065 9967440222 (vi) Mobile Service Provider in Mumbai

Name & Service Providers Helpline

Airtel 42646461 Vodafone 9820018977 Idea 9594004000 MTNL 24301080 Reliance 022-30333333 Tata Indicom 022-56526400 MTNL (Garud) 022-20542198

-----------------

139

(c) RAIGAD DISTRICT

(i) Telephone Numbers of Raigad District Collectorate

Sr. Officer Designation Office Phone Res. Phone Mob.No.No.

1 District Collector & (02141) (02141) 222002 District Magistrate, Raigad 222001

2 Adl. District Collector, Raigad (02141) (02141) 222393 222086 3 Resident Dy. Collector & (02141) (02141) 222298

Adl. District Magistrate, Raigad 222081

4 District Rehabilitation Officer (02141) (02141) 222264 222267 5 Disaster Management Control, Raigad (02141)

222118/001/025

(ii) Telephone Numbers of District Level Officers

1 Executive Engineer, Public Works (02141) 222084 (02141) Department, Alibag 222080

2 Civil Surgeon (02141) 222667 (02141) 222017

3 District Information Officer (02141) 222019 (02141) 281958

4 Enquiry, Head Post Office, Alibag (02141) 222228 5 Superintendent, Head Post Office, Alibag (02141)

221247 7 Manager, S.T. Depot, Alibag (02141) 220074

8 Enquiry, S.T. Depot, Alibag (02141) 222006

(iii) Telephone Numbers of SDOs & Tahasildars

1 Sub-Divisional Officer, Alibag (02141) (02141)224997 224434

2 Sub-Divisional Officer, Panvel (022) 27452328 (022) 27452391

3 Sub-Divisional Officer, Managaon (02140) (02140) 263300 263141

4 Sub-Divisional Officer, Mahad (02145) (02145) 222146 9970201590 222136

TAHASILDARS

1 Tahasildar, Alibag (02141) 222054 (02141) 222480

2 Tahasildar, Pen (02143) 252036 (02143) 252256

3 Tahasildar, Murud (02144) 274026 (02144) 274084

4 Tahasildar, Panvel (022) 27452399 (022) 27452289

5 Tahasildar, Uran (022) 27222352 (022) 27224840

6 Tahasildar, Karjat (02148) 222037 (02148) 222174

7 Tahasildar, Khalapur (02192) 275048 (02192) 275008

8 Tahasildar, Mangaon (02140) 262632 (02140) 263049

9 Tahasildar, Roha (02194) 242202 (02194) 243928

10 Tahasildar, Sudhagad (02142) 242238 (02142) 244256

140

11 Tahasildar, Tala (02140) 269317 (02140) 269324 12 Superintendent (02148) 230294

Matheran 13 Tahasildar, Mahad (02145) 222142 (02145) 222335

14 Tahasildar, Mhasala (02149) 232224 (02149) 232316

(iv) Telephone Numbers of Police Department

1 District Superintendent of Police, (02141) 222093 (02141) 222008 Raigad 2 Adl, S.P., Raigad (02140) 228530 (02141) 228531

3 Home Dy. S.P., Raigad (02141) 222007 (02141) 222091

4 Police Control Room (02141) 222100

5 Police Head Quarter Office (02141) 222053

6 S.D.P.O., Alibag (02141) 222329 (02141) 226323

7 S.D.P.O., PEN (02143) 257229 (02141) 222091

8 S.D.P.O., Panvel (022) 27452215 (022) 27452089

9 S.D.P.O., Khalapur (02192) 275295 (02192) 269050

10 S.D.P.O., Karjat (02148) 222733, (02148) 269050 269050 11 S.D.P.O., Roha (02194) 264720

---------------------

141

8. List of Police Stations with Telephone Numbers.

Sr. Station RPF GRP City PoliceNo. 1 CSTM 55762, 22697322 55771/3, 22620173 22620759 2 MASJID 55672, 22697322 23473333 3 SANDHURST ROAD 55672, 22697322 23753676, 237191364 BYCULLA 52106/7, 23014302 52135 23755264, 23711329

5 CHINCHPOKLI 52106/7, 022-23014302 52135, 23036189

23719808, 23754128, 23715863,23757357

6 CURREY ROAD 52106/7 23085732 7 PAREL 57303/4 24180694 24185637,

8 DADAR 57303/4, 24136709 57305, 24110694 24181759, 24185637,

24301403 9 MATUNGA 57716/17 57904, 24180694 24010103/2401178310 SION 66611, 66620 57305 24026307, 2403137611 KURLA 66786/7, 26503097 66862, 26500712 25224646/2529094612 VIDYAVIHAR 66786/7, 26503097 66862, 26500712 25113256, 2511307613 GHATKOPAR 66786/7, 26503097 66027 25153543, 14 VIKHROLI 66786/7, 26503097 25786518,2578224015 KANJURMARG 66786/7, 26503097 66862, 26500712 25786518 16 BHANDUP 61234 66862, 26500712, 25961971/25952171

9930032495 17 NAHUR 66786 66862, 26500712 25952171 18 MULUND 61324/25649701 61332 25689844, 2568453519 THANE 61191/92/90 61178, 25331318 25423300, 25331416

25379312 20 KALWA 61328/61192 61178, 25361318 25347233 21 MUMBRA 63446/61575 61178 25462355 22 DIVA 63634 61178 25462355, 2546831523 KOPAR 63631,63343(DI), 63354 (DI) 0251-2860100/

63634 (DIVA) 2480102 24 DOMBIVLI 63343 64135(01) 0251-2860100/

0251-2496484 2480102 25 THAKURLI 63343 64135 0251-2860100/

0251-2496484 2480102 26 KALYAN 63344, 63539 63342 0251-2314800,

0251-2311635 0251-2315013 2319647 NORTH EAST SECTION

27 SHAHAD 63344 63342, 2315013 0251-271000528 AMBIVLI 63344 63340/41/42, 0251-2270312

2315013

29 TITWALA 69680, 0251-2315013 63342, 2315013 0251-2315101

30 KHADAVLI 69680, 63589 63342, 63341 0251-2381320 0251-2315013

31 VASIND 69680, 63589 63342, 63341 02527-222100 0251-2315013

32 ASANGAON 69680, 63589 63342, 0251-2315013 02527-27209033 ATGAON 63907 63342, 0251-2315013 02527-272090,

34 THANSIT 63903 63905 02527-244007 (KE), 27209035 KHARDI 63907,246660 63904 02527-24400736 KASARA 63907 63904 02527-24603037 TGR-I 69215/275 69382 02553-24400438 TGR-II 69215 69382, 02553-244004

02553-244028 39 TGR-III 69215 69382 02553-24603040 IGATPURI 69215/275 69382, 02553-244004

243008 02553-244028

142

SOUTH EAST SECTION RPF GRP POLICE

41 VITHALWADI 63342 0251-2706900, 2582009

42 ULHASNAGAR 63342 0251-2706900 43 AMBERNATH 63590 63342 0251-2683310,2607020

44 BADLAPUR 63590 68183 0251-2665927(W),

2690297 (E) 45 VANGNI 68932 (KJT), 68083 (NRL) 68183 0251-2690297,2690050

46 SHELU 68932 68934, 02148-238444

02148-222110 47 NERAL 68083 68934,222110 02148-238444

48 BHIVPURI ROAD 68932 68934,222110 02148-222100 49 KARJAT 68950 , 68932 68934,222110 02148-222100 50 PALASDHARI 68932, 67310 02148-222110 02148-222100 51 JAMRUNG CBN(JBC) 68932, 67310 68934,67311 02148-222100 52 THAKURWADI 67310 67341 02114-273033 53 MONKEY HILL 67310 , 02114-273375 67341 02114-273033 54 KHANDALA 67310 25379312 67341 02114-273033 55 LONAVLA 67310 67311 67311 02114-273036 56 NAGNATH CBN 67310 67341 02114-273033 57 KHOPOLI 68932 02148-222110 021924-26333358 MOHAPE 68932 64230 022-27452444/33359 CHOUK 68932 64230,68934 02192-273054 60 TURBHE 60266 ,27346361 60538 022-27672375 61 KOPARKHAIRNE 60266 60538 022-27550777 62 GHANSOLI 60266 60538 022-2773836 63 RABALE 60266 60538 022-32901016 64 AIROLI 60266 61178 (TNA) 022-32901019 65 MATHERAN 68083 (NRL) 68934 02148-230300

9004442834 HARBOUR LINE

66 DOCKYARD ROAD 62303 62304, 24164688 23755264 67 COTTON GREEN 62303 (VDLR) 62304, 24164688 23754128, 23757357

68 VADALA ROAD 62303 62304, 5578724164688,24076384 24184375, 24186836,

69 KINGS CIRCLE 62303 62306 24010103 70 GTB NAGAR 62303, 24186789 62304, 24164688 24074575, 71 CHUNABHATTI 62303, 24186789 62304, 24164688 24076384/85/86/2405116972 SEWRI 62303 62304, 24164688 24186836, 6556726173 TILAKNAGAR 66786/87 022-26501420 25227293, 74 CHEMBUR 66174 66932 25221613/756375 GOVANDI 66174 60538 25562172/73 76 MANKHURD 66185/75, 66540 60538 25554511 77 VASHI 66174 60538/27812696 27820346

78 SANPADA 60545/46 60538 27751406

79 JUINAGAR 66174 60538 27702324/246880 NERUL 66174 60538, 60238 27702324 81 SEAWOOD 66174 60538 27702468 82 BELAPUR 66174, 66540 64230 27580255 83 KHARGAR 66174 64230 27580255 84 MANSAROVAR 64277 To 79 64230 022-27431413,9385 KHANDESHWAR 64277 To 79 64230 27452333 86 PANVEL 64277 To 79-2748346 27467122/64230 27452333, 2745244487 SOMATNE 64277 To 79 -- 27452444 88 APTA 64277 To 79 -- 02192-250133,

27452333 89 JITE 64275 To 79 -- 02143-252066,26903390 PEN, Wadkal Police Stn. 64318 -- 02143-252066,269033

91 KASU 9004442840 -- 02143-269033

64275 To 79

143

92 NAGOTHANE 9004442840 -- 02194-222034 64275 To 79

93 ROHE 64275 To 79 -- 02194-234933 9004442840

94 KALAMBOLI 64279 022-27423000 95 TALOJE PACHANAND 64277 27412333, 27423000,

27452444 96 NILJE 63634, 0251-2470104

0251-6763634 9324035914 97 DCC 61782 0251-2860100 98 ULHAS BRIDGE 9004410729 63354 02522-231250

CABIN 9004442788 99 BHIWANDI ROAD 63634, 63354 02522-231250

100 KHARBHAV 63634, 55755, 022 - 63354, 55787, 022- 02522-231250, 251250 226020800 23759283, 0251- 2496484

101 KAMAN ROAD 63634 63354 0250-2332110

9. List of Fire Brigade with Telephone Numbers CSTM TO BYCULLA Sr. No. Address of the Fire Brigade Telephone No. 1. Fire Brigade, Mumbai CST /FORT 22611942/ 101 2. Byculla Fire Brigade, Byculla. 23076111/23076112/101

DOCKYARD ROAD TO CHUNABHATTI (Harbour Line) Sr. No. Address of the Fire Brigade Telephone No. 3. Byculla Fire Brigade, Byculla. 23076111/23076112/101 4. Dadar Fire Brigade, Dadar. 24134200/24457203 Sewari Fire Brigade 23076111/23086181

BYCULLA TO DADAR Sr. No. Address of the Fire Brigade Telephone No. 5. Byculla Fire Brigade, Byculla. 23076111/23076112, 101 6. Dadar Fire Brigade, Dadar. 24134200/24457203

DADAR TO KURLA Sr. No. Address of the Fire Brigade Telephone No. 7. Dadar Fire Brigade, Dadar. 24134200/24457203 8. Dharavi Fire Brigade, Dharavi. 24077868 9. Chembur Fire Station Near Basant Cinema, Chembur. 25224824

KURLA TO PANVEL (Harbour Line) Inc. Trombay Yard & KURLA PASSENGER TERMINUS Sr. No. Address of the Fire Brigade Telephone No. 10. Chembur Fire Station Near Basant Cinema, Chembur. 25224824 11. Fire Brigade, Chembur Naka, (BMC), Trombay. 25224824, 101

12. Fire Brigade, R.C.F. Company, Trombay. 25542318 25542375 13. Fire Brigade, B.P.C.L. Company, Trombay. 25533701/ 25533702/ 25533704 14. Railway Station Vashi, Fire Control 27812011 15. Vashi Fire Station, Vashi. 27660101, 102 16. Fire Brigade, Belapur. 27572111

KURLA TO THANE Sr. No. Address of the Fire Brigade Telephone No. 17. Chembur Fire Station Near Basant Cinema, Chembur. 25224824 18. Vikhroli Fire Brigade, Pump Khana, 25170730, 101 Between Vikhroli & Ghatkopar Stations.

144

19. Mulund Fire Brigade, Near Deep Mandir Talkies, 25687637/25639191

Gavanpada LBS Marg, Mulund 20. Thane Control, Jawahar Baug 25341600, 101

21. Fire Brigade, Wagle Estate Thane 25833285,30930351,

9821238703

DIWA TO ROHA

Sr. No. Address of the Fire Brigade Telephone No.22. CBD Belapur 27572111 23. Fire Brigade, Sector-3, Kalamboli. 27420138 24. Fire Brigade, Nagar-Pallika, Panvel. 27452953 / 27461500 25. Fire Brigade, CIDCO, New – Panvel. 27452337 26. Fire Brigade, Ali Baug 02141-222021 27. Fire Brigade, TVSG Factory. 02141-238067 28. Central Fire Service, IPCL, Nagothane. 02194-668001

02194-668010 29. Fire brigade Station, Dahatav, Rohe Road. 02194-263600,

02194-263300

DOMBIVLI TO VASAI ROAD

Sr. No. Address of the Fire Brigade Telephone No.30. Fire Brigade, Dombivli 0251-2470357 31. Fire Brigade, Kaman 02522-234101 32. Fire Brigade, Bhiwandi 02522-234101 33. Fire Brigade, Kharbao 02522-234101

THANE TO KALYAN

Sr. No. Address of the Fire Brigade Telephone No.34. Mumbra Fire Service Station, Mumbra 100 / 25462424/ 25456001 35. Manpada Fire Service Station, Dombivli (East) 0251-2400447 36. Fire Brigade, Near Chhaya Talkies, Kalyan. 0251-2310155

Kalyan Municipal Adharwadi 0251-2315101

KALYAN TO LONAVLA

Sr. No. Address of the Fire Brigade Telephone No.37. Fire Brigade, Ulhasnagar-3. 0251-103, 0251-2720132/31 38. KBMC Fire Brigade Station, Badlapur. 0251-2690890 39. Fire Brigade, Near Municipal City Bus Depot, Khopoli. 02192-262401 40. I.N.S. Shivaji, Lonavla. 02114-285266,7350018020 41. Fire Brigade, LNL Municipal Office, Lonavla Bazaar 02114-273763, 9822543067

KALYAN TO IGATPURI

Sr. No. Address of the Fire Brigade Telephone No. 42. Fire Brigade, Near Chhaya Talkies, Kalyan. 0251-100,

0251-2530100, 0251-2375101

43. Fire Brigade, Ulhasnagar-3. 0251-103,2720121,2720131 0251-2720132

44. Fire Brigade, at Bhivandi (For Khadavli, Vasind, Asangaon 02257-220022, Station) 02257-250101 02522-254593 02257-254593 KSRA-02553-244010 02257/2315101

45. Fire Bridge available at Nagar Parishad, Igatpuri 02553-244010, High Way Help line, IGP 09096456456

46. Fire Brigade, Nasik. 0253-2590871, 2509766,2461379

145

10. INFORMATION OF HOSPITALS WITH TELEPHONE NUMBERS CLOSEST TO THE INDICATED

STATION :

Sr. Station Name of Hospitals / Sta

Kms Beds Amb. Tel., Mob. E-Mail

Doctor tus Fax No.

CSTM-KYN SECTION

Bombay Hospital New 2 022-22067676

1 CSTM Marine Lines Near Liberty Pvt. 701 Yes

kms Fax. 022-22208087

Cinema Mumbai-1

2 CSTM Ashwine Hospital

Govt 6

870

Yes 022-22151666

Kms

3 CSTM St. George Hospital behind Govt 1/2 467 Yes 022-22620242 to

GPO. Mumbai kms 40-45,47

G.T. Hospital, Dhobi Talao,

1.5k 022-

4 CSTM BMC 521 Yes 22621464/65/66/ Tilak Rd. Mumbai ms 67, 22630553

Camma & Albless Hosp.

1km

022-22611654,

5 CSTM Govt 505 Yes 022-22611871, Mahapalika Marg Mumbai s 22620288/390

6 CSTM Rly Health Unit

Rly

NO

NO 9987645051

(Rly No 55501)

7 Masjid Noor Hospital Pvt. ½ km 92 No 022-23463500

Stat 022-23735555,

Sandust J.J.Hospital (Sir JJ Group of e 1

8 1352 Yes 022-23739400

Rd/Byculla hospital Med. College) Govt km

(Blood Bnak) .

Masina Hospital, Sant. 1 022-23714889

9 Byculla Savata Marg, Byculla Pvt. 320 NO

km 022-23714890 Mumbai 2

1/4

10 Byculla Dr. B.A.M.Hospital Rly. 350 Yes 022-23717247,

Km

022-23755555

Byculla/ Jagjivan Ram Hospital Near 1/4 022-23017860-59,

11 Mumbai Maratha Mandir Cinema, Rly 350 Yes

Km 43224/3

Central Mumbai Central

Byculla/ Nair Hospital, Near Maratha 1/4 022-23081490

12 Mumbai Mandir Cinema Mumbai BMC 1229 Yes km 022-23027000

Central Central

Kasturba Hospital CHG, 1/2 022-23083901

13 Chinchpokli Arthur Road, Mumbai 400 BMC 515 Yes

kms

011

14 Parel Parel Health Unit C.Rl 1

-

- 9987645445

y km

15 Parel (E) K.E.M. Hospital Parel (E) BMC1

1800 Yes 022-24136051/ KM 022-24107000

16 Parel (E) Mahatama Gandhi Hospital ESIS2

750 Yes 022-24140769

kms

17 Parel (E) Wadia Hospital. Parel, Trus 1650 Yes 24110716

Mumbai t

km

18 Parel (E) Tata Hospital Parel (Cancer Trus 1600 Yes 022-24146750,

Hospital) Mumbai t km 022-24177000

146

Sr. Station Name of Hospitals / Stat Kms Beds Amb. Tel., Mob. E-Mail

Doctor us Fax No.

Dhanwantary Hosp. &

19 Dadar Research Center, Dr.

Pvt.1/2

51 Yes 022-24305664,

D.L.Vaidya Road Shivaji kms 022-24304082

Park Dadar (W)

20 Dadar,MTN,sion,kingcircle

Sushrusha Hosp. Dadar Co- 2130 Yes

022-24449161,

(W) Op kms 022-24449162

21 MTN-HU Matunga Health Unit C.Rl 1

- - 57715 (RLY)

y km 9987645448

22 Matunga,sion,Kingcircle

P.D.Hinduja Hosp. Veer Pvt.

1330 Yes

022-24451515,Savarkar Marg, Mahim km 022-24449199

23 Sion Lokmanya Tilak Hosp. Sion BMC1

1410 Yes 022-24092020

km 022-24076381

C.Rl 1 Rly- 66736/3724 Kurla Health Unit Kurla - - 9987645464

y km

022-25228474

3

022-26503145 26500241 26500144

Kms

from

25 Kurla (W) R.B.Bhabha Hospital KurlaBMC

CLA300 Yes

(W) 5

Kms

from

VVH 3

022-21025149,53 022-25044149, 022-25115066/7025094149 25025149

Kms

Rajawadi Hosp. bet.

from

VVH

27 Ghatkopa Vidyaviihar Ghatkopar BMC GC 5 580 Yes

Station Kms

from

VVH

VVH Hindu Sabha Hosp. Trus 1/4

022-25094451 to 54

28 Ghatkopar Shradhanand Rd, Opp GC.

130 Yes

t Km

Stn.

K.M.T.Phule 1 022-25782253,

29 Vikhroli Mun.Gen.Hosp.Kannamwar Govt 150 Yes 022-25782256,

Km

Nagar VK 022-25783940

Samartha Hosp.Kumar

30 Vikhroli Aptt. Behind Station Near Pvt.

1/218 NO 25793054,

St.Joseph High School VK kms 25782252

(W) 25780963

31 Vikhroli Godrej Memoral Hosp. NearPvt.

1120 Yes 022-25749400,

Rly Station km 022-66417031

32 KanjurmargAniket Nursing Home,

Pvt.1

NO 022-25781012

Kanjurmarg (E) km 022-25784189

33 KanjurmargAnkur Mat. & Sur. Nursing

Pvt.1 NO 022-25783858,

Home Kanjurmarg km 022-25783800.

34 Bhandup Shramik Hosp. Bhandup RlyPvt.

1/216 NO 022-25949670

Stn. kms

35 Bhandup Shree Clinic. Opp BhandupPvt.

1/2 NO 022-25947874

Rly St. kms

147

Sr. Station Name of Hospitals / StatKms Beds Amb. Tel., Mob. E-Mail

Doctor us Fax No.

1 022-67994100

36 Mulund Nahur Wokhardt Hosp. Mulund (W) Pvt. 1/2 222 Yes 67994400

KM

Raj Hospit al

37 Mulund Pvt. 1 km 25 No 02225658989

Stat 2 38 Mulund ESIS Hosp. Mulund (W) e 400 Yes 022-25645521/20 kms

Govt

39 Mulund S.V.Sawarkar Hosp. Mulund Mun 1/2100 Yes 022-21636225/229

(E) c kms

Mun 1 022-25640767 25605729

40 Mulund Agarwal Hosp. Mulund 1/2 150 Yes

c

KM

41 Mulund Mulund Muncipal Hosp.

Mun1 km 50 Yes 022-25616225/6

c

42 Thane Thane Health Unit

C.Rl 1/2 61272/74(Rly) y kms 9987645455

43 Thane Bhanushali Hosp. ShivajiPvt.

1/430 Yes 022-25332791

Path, Thane (W) Km 022-25365434

Stat

44 Thane Civil Hospital Athanasar Naka e1 km 336 Yes 022-25472582,

Thane (w) Govt 25471405

.

45 Thane Kaushalya Hosp. Pvt. 2 km 100 Yes 022-25454000

46 Kalwa Health Health Unit Kalwa

C.Rl 1/2 Rly – 61580,

Unit y km

Ramanand Hosp & Accident 022-25347993,

47 Kalwa Care, Manisha Nagar, Old Pvt. 2 km 24 No

Bombay Pune Road Kalwa

Chatrapati Shivaji Hospital 022-25347784,48 Kalwa attached to Med. College TMC 1 km 300 Yes

85,56

TNA-Belapur High Way

49 Kalwa Pramila Hospital Pvt. 1km 20 Yes 022-25348778

50 Mumbra New Sanyog Hosp. behindPvt. 1 km no no 022-25462720 Mumbra station.

51 Mumbra Sarfraj Hosp. Pvt. 1 km no no 022-2546229

52 Diva Diva Hospital

Pvt.

10016 Yes 022-25318885,

m

Mun 1/4k 0251, 53 Dombivli KDMC Hospital Dombivli 150 Yes 02495338CMO

c m

02512491177

54 Dombivli Jeevandeep Hospital Pvt. 1km 35 YES 0251 2800190

55 Dombivli Manav Kalyan Hospital Pvt. 1 km 30 YES 0251 2445574

56 Dombivli U.R.Rao Hospital

Pvt.1.5

50 no 0251 2447732 km

Rukmanibai Hospital, near KDM ½ 0251-2316324

57 Kalyan 100 YES 2310700

Bhanu sagar Talkles,kalyan C km

CMO 0251 2310202

Shreedevi Hoapital near ½ 0251-2318825/26,

58 Kalyan Bhanu sagar Talkles, kalyan Pvt. 40 YES

km 9324169413

(West)

148


No. Doctor us Fax No.

59 Kalyan C.Rly Hospital Kalyan (W) Rly½

120 YES 0251 2363788,

km 0251 2364278

60 Kalyan Sree Hospital,Ganesh Baug, Pvt. ½ 29 No 0251 2200529,

Murbad road, Kalyan (west) km 0251 2209926

0251- 6694100, 6694113, 6694199/300

61 Kalyan Wokhardt Hosp. Pvt.

1/2

53 yes

KM

KALYAN-LONAVLA SECTION


Doctor us Fax No.

Mamta Nursing Home, Pvt. ½ NO. No

0251-2331419 9324363415

62 Vitthalwadi

Katemanivali Rd,

Kalyan (E)

63 Ulhasnagar Central Hospital Munc ½ 202 Yes 2708730,

Ulhasnagar

270702, 0251-2555244, 2705102

64 Ulhasnagar Ashirwad Hospital Pvt. 1 40 No 0251-2587006

Ulhasnagar 0251-6963745

65 Ulhasnagar ESIS Hospital Govt. 1.5 100 Yes 0251-2701222

Ulhasnagar-3

66 Ambernath BG Chaya Hospital Munc. 1.5 64 Yes 0251-2682337 8308807561

67 Badlapur Dhanvantar Hospital Pvt. ¼ 25 Yes 0251-2690262/413

Badlapur (E)

68 Badlapur Dubey Hospital Munc ½ 5 Yes 0251-6481368

69 Badlapur Sfurti Hospital - ¼ 20 Yes 0251-2690322 2697916 02148-2661039

Kulgaon

70 Vangni PHC Hospital Govt. 1 - Yes

71 Shelu Gramin Rugnalay Munc ¼

12 Yes 02148-238632 9850593748

72 Neral Gramin Rugnalay Munc ¼ 12 Yes 02148-238632 9850593748

73 Bhivpuri Gramin Rugnalay Munc ¼ 12 Yes 9850593748

74 Matheran B.J. Hospital Pvt. 2 No. No 02148-230348

75 Matheran Nagar Parishad Hosp. Munc ½ 5 No 02148-230234

76 `Karjat Rural Hospital Munc ½ 50 Yes 02148-222069/70

77 78

Karjat Khopoli

Phadke Hospital. Dipak Hospital

Nazinrkar Hospital Hemant Patil

Pvt. Pvt. Pvt. Pvt.

½

½

- 01 06 04

- No. No. No.

02148-221736 9926623128 02148222367 9822089694 9272410552 02192-263366

`

½22

149


Doctor us Fax No.

No 02192263366

a Khopoli PHC Govt. ½ No

b Khopoli Govt. Hospital Govt. ½ 12 No. 02192263366

65 Khandala PHC Hospital Mun 11/212

No

Khandala c 9822675584

a Khandala Jain hospital Pvt. ½ 6 No 02114-269089

C. ½ 998764547666 Lonavla Health Unit - - Rly. 68286

Rly km 02114-275331

a Lonavala Municipal Hospital - - 30 Yes 0211-273073

67 Lonavla Parmar Hospital Pvt. 1KM 10

yes 02114-273073,

9890015699

68 Lonavla Sanjeevani Hospital Pvt. 1km 20 Yes 9271265409

69 Lonavla Shradha Hospital Pvt. 1km 40 Yes 02114-273659/49

KALYAN-IGATPURI SECTION


Doctor us Fax No.

Century Rayon Hospital

70 Shahad Trust, Murbad Road,Pvt.

1/2k62

YES

0251-2734562

Shahad, Ulhasnager m

4211003 0251-2731594

A Ambivali As Shahad - - - - - -

B Titwala Dr. Rajesh B. Kedare Pvt. 1 No No 0251-2381507

C Titwala Dr. D.S. Choudhari Pvt. 1 No No 0251-2381306

71 Vasind Primary Health Cantre Pvt.1/2k

6

YES 02527-2200509220864324

m

1

72 Vasind (W) Jindal Hospital Pvt. 1/2 - NO 02527-220024

73 Kasara PrimaryHealth Centre 1km 6 yes 02527-246043880500454

74 Kasara Dr. N.K. Agarwal Pvt.1.5

3

no 9049309229

KM 02527-246079

75 Kasara Dr. Jhadav Pvt. 1 No No 02527-246067

A Asangaon PHC Shahpur Govt 3 2 No 02527-272074

B Atgaon Dr. Ravi Raj Pvt. No No 02527-272481

5

C Khardi PHC Govt. 1 No No 02527-244043

150


Doctor us Fax No.

75 Igatpuri C Rly Sub -Divi. Hospital Rly

1.5k40 no 02553- 244152

m

2k 9272245123

76 Igatpuri

Rural Hospital,State Govt Govt 5 No

m

A Igatpure Municipal Hospital Govt No No

200 mtr 02553-244018

B Igatpuri City hospital pvt - 1 No 02553-243165

77 Igatpuri Dr. S.R.Sabha Renuka Clinic Pvt. 500 nil nil 02553-244385,546

Shivaji Chowk Igatpury mtr 9423176233

HARBOUR LINE SECTION:


Doctor us Fax No.

a DKRD Habib Hospital Pvt. ½ 88 Yes 022-23757573

b RRD Balaji Hospital Pvt. 1 100 Yes 022-23740000

c Sewri J.J. Hospital Govt 2 1352 Yes 022-23739031

d VDLR 022-24063030

LT Hospital BMC 2 1410 Yes

2407638

78 DKRD,RRD JJ Hospital

79 Tilak Nagar As Chembur - - -

022-24094713

a GTBN Mata Laxmi Hospital - - 24 Yes

b

GTBN GTBN

CMBR

S.R. Mehta & Sir K.P. Hospital Sanjivani Medical CentrRajawadi

- -

BMC- -

5

No. No 580

No

No Yes

022-24035455/59 022-24016479 022-21025149

80 Chembur 1.D.R. Bhanban 1.5 14 Yes

022-25220333/34 022-255240702. Shatabdi Hospital

. 2.5 150 yes

81 Govandi Maa Hospital Chembur Kailash Jeevan

Pvt

pvt 4 km 100 yes 022-25284288

NMMC Hospital, Vashi Sector Mun 4 022-9892031631

82 Vashi 1/2 300 YES 27899901/02/03/04/0

10 c

km 5

4 022-61526666,

83 Vashi MGM Hospital, Sector 4 Pvt. 1/2k 150 Yes

022-27822203

m

4 022-39199100,

84 Vashi Fortes Hospital Sectore 9 Pvt. 1/2 40 YES

022-39199400 km

85 Sanpada Health Unit SanpadaC.Rl 1/2k

- - 60255/56 (Rly)

y m 022-27860775

86 Sanpada Manak Hospital Pvt.1/2k

50 yes 022-27725917

m

151


Doctor us Fax No.

87 Nerul Terna Sahyadri HospitalPvt.

1/2k300 YES

022 27720563, 022 27717037 61578300

Medical College m

88 Nerul Shrushusha Health Care 30 yes 022 27725506

Hospital 022 27719245

89 Nerul D.Y.Patil Hospital & Trus 2500 yes

39215999, 27711117 27709274

Redearch Centre, Sector 5 t km

90 Belapur MGM Hospital, Sector 11 Pvt. 1km 200 Yes 022 27572293,

022 27576703,

022 27570219

91 Khargar Yerla Medical Trust Hospital Pvt. 1km 100 Yes 022 27741402,

022 27759895

92 Mansarovar MGM Hospital KalamboliMed. 2.5

400 YES 022 27427900/91,

Col km 022 27427104

Med. 2 022 74827900,93 Khandeshwar MGM Hospital , Kalamboli 400 Yes 022 7427901,

Col km

022 7427902

C. Near 9322204984,

94 Panvel Health Unit Panvel - - 27453783

Rly Stn

64256 /57 (Rly)

Life Line Hospital and 1.5 022-27427902,

95 Panvel Research Centre Opp ST Pvt. 200 NO

km 022-61567000-2

Stand Panvel

96 Panvel Pnacea Hospital Pvt.1.5k

35 NO 022-27469999

m

97 Panvel Gandhi Hospital Pvt.1

50 NO

km 022-27465023

RNVL-ROHA Section

Cent

98 Rasayani HOCL Hospital ral 3km 40 NO 02192-258544

Govt

99 Panvel Munc Hospital BM 2 - - 022-274533398

c

a Apta As Rasayani

b Jite Municipal Hospital Got 3 02143-255899

100 Jite PHC Stat

4KM 30

02143-202505

e NO

Govt

101 Jite District Hospital Alibag 4km 262 02141-222157/017

102 PEN Shri Sai Hospital Pvt. 1km 20 Yes 9423891590

103 Pen Sub Dist. HOSPgovt Mun

1.5 1km

02413-255899

50 Yes 9890159535

Roha Sub district hospital Govt 1.5 50 Yes 02143-255899

104 Pen Mhatre Hospital Pvt. 1KM 15 NO 9890159535

02143-252081

02143-227409

A Kasu Palani clinic & NH Pvt 4 10 Yes

Roha Civil Hospital

Mun2KM 30

NO 9423891244

105 c

152

THANE-VASHI SECTION


Doctor us Fax No.

106 Aroli Indravati Hospital Pvt - 50 yes 022-27790296

107 Airoli Gandhi Hospital

- 1 - -022-27791698,

A Rabale Mahajan Hospital Pvt 15 No 022-27691981

B KPHN Ashirwad Hospital Pvt 25 No 022-27543508

C TUH MGM Hospital Pvt. 7 100 Yes 022-27822203

D TUH NMMC Hospital Mun 2 300 Yes 022-27899901

E

F Chouk

PHC Govt

1

Yes

02192-273060

RCF

Pvt

G TVSG Hospital 4 02141-2214918

DOMBIVLI – VASAI ROAD SECTION

108 BIRD Indira Gandhi Munc Mun

4km 02522-226280,

Hospital c YES 254152

109 BIRD Sushushra Hospital

Pvt1/2k

02522-699711

M 10 NO

110 BIRD, Ahirkar Hospital BIRD Pvt 1KM 30 NO 02522-238550

11. LIST OF AMBULANCES WITH TELEPHONE NUMBERS

Sr. Name & Address of Agency Telephone Numbers No. 1. Parsi Ambulance Services, 022-22621666 ,9324257317

Azad Maidan, Near Metro, CSTM 2. Bombay City Corporation, 022-22014295

Near Bombay Hospital, CSTM 3. Saifee Ambulance, 022-23466520/23471189

Lamington Road, Byculla 4. K.E.M. Hospital, Parel. 022-24136051/ 24131763/ 24107000 5. Swati Ambulance Services, Near Tata 9969126341, 8082190001

Memorial Hospital, Parel. 6. Rickshaw Chalak Malak Association, 0251-2316385

153

Kalyan. 7. David Ambulance Service, TNA & KYN 9820248466/98203631448. GMC Ambulance Service, TNA 253262469. Ambulance Garage 2307732410. Municipal Hospital Lonavala. 02114-27889911. Accident Cases 10212. LifeLine 129813. Infection Diseases 23077324

12. LIST OF BLOOD BANK

Sr. Name of the Blood Bank Address Telephone Nos.No. 1. I.N.H.S. Ashwini Hospital R.C. Church, Colaba,Mumbai – 5 22151666 2. Cama Albless Hospital Mahapalika Marg, Mumbai 400001 22620388 /

22611648/22611871 3. G.T. Hospital L.T. Road, Dhobitalao, Mumbai 22621464 /22621466

4000001 22620560/ 22690369 4. Red Cross Blood Bank S.B. Road, Fort, Mumbai 400001. 22663560 /

22663195/ 22690369 5. St. George Hospital Near CST Station, Fort, Mumbai 22620242 /

22620344/45/46/486. Bombay Hospital 12, New Marine Lines, Mumbai

400020 22067676 7. Jaslok Hospital G.D. Marg, Mumbai 400026 66573333

23533333 8. Harkishandas Hospital R.R.M. Roy Road, Mumbai 400004

23855555/ 23808932 9. Kasturba Hospital Jacob Circle, Mumbai – 400011 23083901 /

23083902/903 23027700

10. B.Y.L. Nair Hospital B.Y.L. Nair Road, Mumbai 400008.23081490 to 99ext.633

11. J.J. Group of Hospitals Sir. J.J. Roaad, Byc ulla, 23739031/34/ Mumbai 400008 23769400/ 23735555/23739400 12. K.E.M. Hospital Dr. E.B. Road, Parel, Mumbai 24136051/

400012 24135189/ 24134977

13. Tata Memorial Hospital Dr. E.B. Road, Parel, Mumbai24146750 2417000/24149750

400012 14. M. Gandhi Memorial Hospital Dr. S.S. Road, Parel, Mumbai 27422459/3002

400012 ext. 109 15. L.T. Municipal General Sion , Mumbai 400022 24076381/

Hospital 24095099 ext.53516. N. Wadia Children Hospital A. Donde Marg, Parel, Mumbai 24146964/3

400012

154

Sr. Name of the Blood Bank Address Telephone Nos.No. 17. Wadia Blood Bank A. Donde Marg, Parel, Mumbai 24129786 /

400012 24129787 18. P.D. Hinduja Hospital Mahim, Mumbai 400016 24452222/

24451515 19. Raheja Hospital Mahim, Mumbai 24467569 /

24467570 20. E.S.I.C. Hospital G. Jadhav Marg, Worli, Mumbai 24932390 Ext. 215

400018 24933142/ 24933143

21. Haffkine Bio-Pharmaceutical A. Donde Marg, Parel,Mumbai- 24164350 400012

22. Rajawadi Hospital Rajawadi, Ghatkopar, Mumbai 25094149/53 400077 Ext. 381

23. Harilal Bhagwati Hospital S.V. Road, Borivli, Mumbai 400092 28932461 Ext. 105, 28932463

24. Cooper Municipal Hospital Vile Parle (East) Mumbai 26207254, 26207256 . ext. 263

25. J.J Hosptial Blood Bank J.J. Hospital, Main Building, Mumbai

23739400,23735555 ext.2248

26. B.D. Petit Parsee General H. Petit Road, Mumbai 400036 23685350 Hospital.

27. Conwest Jain Clinic Khadikar Road, Mumbai 400004 23829308/09 / 23820909

28. V.N. Desai Muncipal Hospital. TPS 111, 11th Road, Santacruz 26000089 (East)

29. Samarpan Blood Bank R.B. Mehta Road, Ghatkopar 25111313 25100100

30. BARC Hospital Anishakti Nagar Mumbai 400094 25563137

Ext 337, 8,9

31. Breach Candy Hospital Bhulabhia Desai Road Mumbai – 26 23685406

32. K. B. Bhabha Hospital Belgram Raod Kurla (W) Mumbai-70 26500241 Ext.245 33. K. J. Somaiya Sion Mumbai – 22 24090253 34. Lilavati Hospital Bandra Reclamation Bandra (W) 26455891 Ext 2223

Mumbai 400050 35. MGM Hospital Sector 18, Kamathe Navi Mumbai 27422459,

kanothe 27423002 Ext.109

155

List of Blood Bank THANE DISTRICT

1 Civil Hospital Thane022 - 2547 1541/ext-245

2 Indian Red Cross Society Thane 022 - 2539 34 553 NavJeevan Blood Bank Thane 022 - 2540 04 25

4 Mahatma Gandhi Blood Bank Thane 25411773, Vaidya Blood Bank 25380787

RAIGAD DISTRICT

1 Civil Hospital Blood Bank, Alibag, Raigad 02141 – 24457

2 SAI BLOOD BANK Panvel 022-27467856

3 ROTARY BLOOD BANK Panvel 022-27459322

13. LIST OF NGOs IN MUMBAI WITH TELEPHONE NUMBERS

S.No. Telephone No.

MUMBAI CST

1 Aamchi Kholi 22634854

2 Concern India Foundation 22851391/22029708

3 Homeless Treat Children 22073691

4 Times Foundation 56354345

5 Help Jagori 23439421

BYCULLA

6 J J Hospital 23760943 7 Saathi 23009117

8 Samaritans 23092068/23073451

9 Seva Niketan 23092934/3025

CHINCHPOKLI

10 Akansha Foundation 23700253

11 Nagpada Neighbourhood House 23004737 / 23072571

CHEMBUR

12 Bal Anand 2556 4914 / 2556 83 95 / 2556 6262 13 Stree Mukti Sanghatana 25297198

DADAR

14 Annapurna Mahila Mandal 24304474, 24373182

15 National Society for Clean Cities 24371501

16 Streehitakarani 24220565

17

156

MATUNGA 18 Shraddhanand Mahila Ashram 24012552 / 24010715

SION 19 Each One Teach One 24094510 20 Salvation Army 24094405 21 Shree Manav Seva Sangh 24071553/240962266

KANJURMARG

22 Vatsalya 25782958 / 25794798,2496

GOVANDI 23 Apnalaya : Leena Joshi 23539752, 25518086

24 CCDT 26513908 / 2644 3345

25 Kripa Foundation 26405411, 26433027, 26429158 MANKHURD

26 Children's Aid Society 25563780 NAVI MUMBAI

27 Aasara KPHN - 2754667

NODAL OFFICER’S OF NGO

Name of the Company Phone / Fax Mobile

Aniruddhas Academy of / 9869022971 Disaster Management (F) 24301010 JNA Wireless Association (F) 23523108 9324204755 Mumbai Amateur (F) 22875913 9867720477 Radio Society (MARS) 9821454255

Indian Red Cross Society 22661524 / 22644030 9820964442 (F) 22693956/ 22663195 9867200302 Saritsa Foundation 24366370 9323157377

(F)24370138 United Way of Mumbai 24937676 9820703277

(F) 24937679 Dignity Foundation 61381100/ 61381111 --

(F) 61381199 Agni 23018542 / 22886531 9869403721

24150178,22873513 / 22693956

Yuva 24116393, 24116394 9768882027 Happy Home 66970977

157

14. CRANE SERVICES

S.No. Tel. Nos.

1 Oberai Heavy Lifters 022 – 23772368/ 23746538

P D Mello Road, Mumbai

2 Om Siddhi Vinayak Lifters 022 - 27422832/27425433

Kalamboli,Mumbai Mob. : 9820287104, 9820383899

3 Pankaj Transport Pvt.Ltd. 022 – 25156962

Ghatkopar, Mumbai

4 Pramukh Cranes &Transport Service 022 - 25135194/ 25138912, Ghatkopar (W),Mumbai 9821511128, 9323925376

5 Samarth Lifters Pvt. Ltd. 022 - 25980330/31/32, 9320052271

Kopri, Thane

6 Om Ganesh lifters Kalamboli 022 – 38529443

7 Unde Crane Hiring Co. 022 – 25952232/25952189,

Bhandup (W),Mumbai 9820100984, 9867670984

8 Western India Crane Service 022 – 67307352 / 21720133 to 35,

Thane. 9820017016/38557227

9 Harshal Equipment P Ltd. 022 – 27692904, 9869532332

Rabale, Navi Mumbai

10 All India Crane Hiring Co. 022 – 27412218,Kalamboli, Navi Mumbai 9322265570

11 Amrik Singh & Sons 022 - 25223121/25229386

Sion Trombay Road, Chembur, Mumbai

12 Darshan Hiring Co 022 – 25212625/25204640

Chembur, Mumbai

13

14

15 Vindhya Roadlines P Ltd 022 – 23482715, 23485240,

Masjid Bunder(E), Mumbai 9820181135/23722722

16 Bhoir Offshore Pvt.Ltd. 022 – 25347208, 25348788

Mumbra-East

17 Express Equipment Rentle022 – 66339898, 9819397213

& Logistic Pvt. Ltd.

18 Dawn Engineering Construction 022 - 27688360, 9969366065

Turbhe, Navimumbai

19 Dewanchand Ramsaran 022 - 23432041,23434964

Masjid Bunder(E), Mumbai

20 Earthmoving Equipment Service Corp022 – 25556533/34/35, 9821411942

Govandi, Mumbai

21 Excellent Engineering and Allied Services9987707278/81

Sanpada, Mumbai

22 Express Crane Services 022 – 22618765, 9004833000

Chembur, Mumbai

23 Gopalji And Bros 022– 23776998/24127356 , 02227410766

158

Chinch Bunder, Mumbai

24 Kamar Heavy Lifters 022 – 2371181108

Reay Road, Mumbai

25 Khandeshwar Motors 022 – 23722804, 23739442

Cotton Green, Mumbai

26 Lac Cranes Services 022 – 27614059, 9323591496

Vashi, Navi Mumbai

Mamania & co 09821019373, 24182919, 2414749727 Services: -

Dadar east, Mumbai. Email: [email protected]

28 Scissor And Boom Lift On Rent 9820323942

Kharghar, New Mumbai

---------------------

159

15. Maharashtra State Road Transport Corporation & BEST Contact information

Maharashtra State Road Transport Corporation

Maharashtra Vahatuk Bhavan, Dr. Anandrao Nair Marg, Mumbai Central, Mumbai 400 008.

EPABX No.022-23023900 Website : www.msrtc.gov.in Fax : 022-23086352 Sr.No. Designation Tel. No. Extention1 Chairman 23072816 39012 Vice Chairman & Managing 23085979 3905

Director 3 General Manager (Tr) 23071528 39304 Secretary, MSRTC 23088632 39115 Asst. Public Relations Officer 23075539 4004

Mumbai District Transportation

BEST Traffic Control Room 24184489

1 24137937,24146262 Ex-801

2 BEST Traffic Control Room (Wadala) 24145237

BEST Toll Free Line 1800227550 3 BEST Bus Control 24137924, 24127244

(For BEST bus breakdowns) 24129651, 241119794 Control Room BST (Electric House) 22845067 5 Control Room BEST (Colaba Depot.) 22856262

Ext.398/395/396 BUS STATIONS AND CONTACT NUMBERS Sr. Depot Contact No.No. 1 Colaba 22799862 Ext. 867

2 Backbay 221857943 Central 230804544 Worli 24224703 5 Wadala 24186346 6 Bandra 26414884

7 Dharavi 20474648 8 Anik 24077186 9 Pratiksha Nagar 24083885 10 Deonar 25501971 11 Shivaji Nagar 25501983 12 Ghatkopar 25008329 13 Kurla 24083227 14 Vikhroli 2517115715 Marol 28311810 16 Santacruz 26613702 17 Goregaon 2676195518 Oshiwara 26761944 19 Magathane 28843570 20 Dindoshi 28425785 21 Majas 28217007 22 Poisar 28014302 23 Gorai 28674419

160

24 Malvani 28816076 25 Mulund 25600005

THANE DISTRICT BUS STATIONS & TRAFFIC CONTROLLERS Bhiwandi 02522-254429

Kalyan 0251-2315129 Murbad 02524-222260 Nanciy Colony (Borivali) 022-28972348 Shahapur 02527-272070 Thane Vandana 022-25332361 Thane West 022-25332504 Vithtalwadi 0251-2360623 Wada 02526-271428 Dombivli East 0251-2455311

NASIK DISTRICT BUS STATIONS & TRAFFIC CONTROLLERS Nasik Headquarters 0253-2465304

Nashik CBS/ Mahamarg/ Old CBS 0253-2309308/09/10

RAIGAD DISTRICT BUS STATIONS & TRAFFIC CONTROLLERS Alibag 02141-222006 Ambet 02149-223038 Goregoan, Mangaon 02140-250234 Indapur 02140-266029 Karjat 02148-222085 Khopoli 02192-263387 Mahad 02145-222102 Mangaon 02140-263033 Mhasla 02149-232280 Murud 02144-274044 Nogothana 02194-222023 Raigarh bus stations Pali 02142-242233 Panvel 022-27482844 Pen 02143-252001 Poladpur 02191-240036 Ramwadi 02143-252214 Revedanda 02141-240027 Roha 02194-232217 Shrivardhan 02147-222241 Uran 022-27222333

16. TV CHANNELS

Name of the Newspaper Tel. Fax Doordarshan Mumbai 24938444/24968500 24938788 / 24936137 Zee News 23061726/23061727 23008501 / 24900481 ETV Marathi 22818169 / 22818170 22830038

Star INDIA NEWS 66630000 66631029 Sahara Mumbai 56981111 28738824NDTV 67801000 67801012Aaj Tak (India Today) 26830770 22875157

CNN/ IBN 40019565 24968240

161

ENGLISH NEWS PAPERS Times of India 66354618 / 66353535 /36 22731144

(Extn.4618) 22731401Indian Express 22022627 / 67440000 / 22822187

Free Press Journal 22874566 22874688Afternoon Courier & Despatch 40768999 /8916 40768916Mid-Day 24149717 24140009DNA 39888888 24966308 Mumbai Mirror 66353535 / 22735291 22731160Hindustan Times 66539253 43519621 / 43519622

66539449 / 66539363 66539250 / 22855437

MEDIA – PRINT (Marathi News Papers)

Loksatta 22022627 , 67440000 22822187Maharashtra Times 66353535, 22731543 22731175Navashakti 22853335 / 22874566 22874688Navakal 23860987 / 23841524 23860989 / 23810176

23880981 Saamna 24370591 / 24370592 24224181Dainik Prahar 61239966 61239999Sakal 24158104

24122003 24104569

24186984

Lokmat 23008855 / 230088586 23008860 / 23008861 Apla Vartahar 24715208 /24 24715240

Vrutta Manas

2819149328142550 28192293 28185352 / 28189804

Apla Mahanagar 65233603 24465103 65233606 Mumbai Lakshadeep 28601276 28682744 Punyanagari 24715208 / 24715221 24715234Kesari 22082503 22032016 Gavkari 22014964

25397446 25433686 Daily Sandhyakal 28698788 28696892 Pudhari 22012290 / 22068068 22053794Dhawate Navnagar 27811050 / 27811051/6 27811040Mumbai Chaufer 24715208 /24 24715234Mumbai Mitra 28794242 / 28794344 28794345

162

17. CIVIL DEFENCE Area BMC Nodal Officer Designation Office Tel. Resi. Fax / MobileWard

Greater All 22013411 22846080 22842423 Ext. 239

22843667, 22614092

Mumbai Addl. Controller 22842423 22856435,

E-mail: Ext. 239 9869207532

[email protected]

Chandrakant B. Thakur 22843667Ext. 7234

55736419 9869268759

Chief Warden

Staff College 22031754 -- 9049252578

Sr. Asstt. Dy. Controller 22611928

Anil Aware 2203175422031950

-- 9657748179

Add. Sr. Asstt. Controller (Fire)

22013411 -- 8108265787

Dy. Controller

(Coordination & Planning)

HOME GUARDS

Name Designation Office

Shri Rakesh Maria CG HGC & DCD 22843667 / 22842423 Ext. 2759820280373

Shri Sanjay Pandey Dy. CG HGC & DCD22843600 / 22842423 Ext. 2399869702747

AO 22842423 Ext. 324

Shri S. T. Dhekate JSO (I) 22842423 Ext. 254 259

Shri Ahire JSO (II) 22842423 Ext. 318

College Civil Defence

22031664 22619110

228423 Ext.303

Shri V. B. Bhole Commandant CTI 9421800996

163

18. NODAL OFFICER’S OF MOBILE COMPANY’S Name Name of the Company Tel./Fax Mobile

Vinayak Rasal Vodafone 9819818917 Mohan Patil Vodafone (F) 71714190 9820018215

(Network Operation) Vijay Shinde Idea – 9702004245

([email protected]) 9594004000 Rajesh Gaikwad Reliance – 30374440 9323653099

Communications (F) 30374437 ([email protected])

Manoj Patil Airtel 9892519999 40031771 (F) 40031404

A. S. Naik MTNL – 24301080 9869265876 ([email protected])

Swami Nathan Indus Towers (Airtel, Vodafone, Idea) 9930370517 (F) 42006111 ([email protected])

164

GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

(RAILWAY BOARD) No.2003/Safety(DM)/6/3 Chief Safety Officers, New Delhi, dated 08. 01.2016 All Zonal Railways, CMDIKRCL. Sub: Role of Railways in the event Aircraft in distress. Ref: Ministry of Civil Aviation's D.O. No. AV.24032/7/20U-AAI dated 15.12.2015. Ministry of Civil Aviation has constituted National Aeronautical Search and Rescue Co- ordination Committee and published the National Aeronautical Search and Rescue (NASAR) Manual. The NASAR Manual provides detailed guidelines/procedure to be followed in search of the missing aircraft, its crew and passengers and. to provide aid and organize the rescue of survivors of aircraft accidents. The manual envisages better cooperation at all levels, coordinated approach and defining the functions of various agencies involved in Search and Rescue. Operations In view of above, Ministry 'of Civil Aviation has sought co-operation and has defined role of Railways as indicated vide Para 6.13.2·of the Manual which states:- "Railway officials- can play an important role in assisting the Search and Rescue Organization by ensuring speedy transmission of information relating to aircraft in distress to the Rescue Coordination Centre through the Railway Control room for taking appropriate action. Railway controls, when requested by the; Rescue coordination Centre of alerting post to assist in locating a missing aircraft shall direct all stations and staff in the area to be on the lookout. In the event that aircraft in distress falls on or near Railway lines or infringes railway tracks. Railway control shall speedily transmit information relating to aircraft to Rescue coordination centre for appropriate action. Railway controls when requested by the Rescue coordination centre or alerting post to assist in locating a missing aircraft shall direct all stations and station staff at stations in the vicinity of the area to be alert and on the lookout. Region-wise contact details of different Aerodromes are indicated in the Annexure. It is requested that the role of Indian Railways may be advised to all the stake holders. DA as above.

(P. Srinivas) Director Safety-Ill

Railway Board

165

AIRPORTS NORTHERN REGION

Sr. No.

Aerodromes Operator/Incharge Telephone Number E-mail AddressSTD Code

Office Mobile Fax

1 Allahbad lAF ATC AAIAPD

0532 2580453 2580082 2581072 2580453

9838166664 9451569231

2581072 2580082

[email protected]

2 Adampur IAF ATC 0181 2742358 2742358 3 Agra IAF

AAJAPD 0562 2400844 9412266366 2500544 apd [email protected]

4 Ambala IAF 017l 2630071 2630071 5 Amritsar AAI APD

ATC 0133 2214166

2214347 9501100068 8146155220

2214358 2264266

[email protected]

6 Awantipur JAF 01933 286902 286902 7 Bakshi-ka-

Talab JAF 05212 298519 298519

8 Bareilly IAF 0581 2315796 2315796 9 Bhatinda IAF 0164 2449158

2449161 2449158 2449161

10 Bhuntar (Kulu)

AAIAPD ATC

01902 265052 9418062064 9418054344

265062 265603

[email protected]

11 Bikaner IAF AAIAPD

0151 2540940 9460851751 2541195 [email protected]

12 Chakeri (Kanpur) IAF 0512 2382956

2383553 9839213801 9044978638

2380447 7380125 [email protected]

13 Chandigarh IAF AAI APD 0172 2659886 9463999336 2659887 [email protected]

14 Dehradun AAIAPD

ATC 0135 2412052 2113213 2412053

8755611111 9412050334

2410358 2412053 apc_ vidn(~aai.aero

15 Gaggal AAI APD ATC 01892 232374

232492 8091357232 16 Gwalior JAF ATC

AAIAPD 0751 2470080 2470080

7697859839 9926663083

2470120 2470120

inchargeatc , [email protected]

17 Halwara IAF 01624 276523 276523 18 Hindon IAF

v- 0120 2659868 2659868

19 IGINEW DELHI

AAI WSO 011 25653283 9873233050 25653284

20 Jaipur AAIAPD

ATC 0141 2550623 2725698

9829059821 9783132199

2721585 2725185 2725215

[email protected]

21 Jamrnu JAF ATC

AAJAPD 0191 2437.843 9419180897 9419180970

245~318 2454318/ 2455067

[email protected]

22 Jaisalrner JAF 02992 251928 251928 23

Jodhpur AAI APD IAF ATC 0291 2512934

2514003 9928021555,. 9414796008

25129341 946251294 6

sunilbishnoiojnai.aero

24 Kanpur AAIAPD 0512 2383553 7387956

9839213801 9044978638

2380447 7380447 oic_ [email protected]

25 Leh IAF ATC APD 01982 260508

251783 9622956307 9419179020

260508 251781 oic-leh@·aai.aero

166

26 Lucknow AAJAPD

ATC 0522 2435404 2436923

9839097888 9839041535

2438404 2435777/ 2431046

[email protected] [email protected]

27 Ludhiana AAl APD ATC 0161 2844569 9815555772

9781399083 2845042 oic_ [email protected] 28 Pant Nagar AAIAPD 05944 233685 9719943600 233732 smat-

[email protected] 29 Pathankot IAF APD 0186 2100044 998109785 2221319 oic-

[email protected] Safdarjung AAIATC

APD O11 24624961

24640859 9891019020 9871742727

24693926 246)6251

[email protected]

31 Saharanpur (Sarsawa) IAF ATC 01331 244622 244622

32 Shimla AAIAPD ATC O177 2736675 9418037925

9418092294 2736681 2736676

meena_ [email protected]

33 Sirsa IAF ATC 01666 229988 229988 34

Srinagar AAIAPD JAF 0194 2303332

2303311 9419000910 9419015941

2303313 apd _ visf@aai,aero

35 Suratgarh IAF ATC 01509 270684 270684 36 Thoise IAF ATC 01980 223003 223003 37 Udhampur IAFATC 01992 244045 244045

167

AIRPORTS EASTERN REGION

Sr. No.

Aerodromes Operator/Incharge Telephone Number E-mail AddressSTD Code

Office Mobile Fax

1 Barrackpore lAF ATC 033 25932821 25932821 2 Bhubaneswar AAlAPD

ATC 0674 2596300

2596315 9437496302 2596302

7596317 [email protected]

3 Cooch Behar AAI 03582 9434081605 230441 4 Darbhanga lAF 06272 246801 246801 5 Gaya AA! APD

ATC 0631 2210129

2228949 9431224694 2228884

2222177 apd_ [email protected]

6 Gorakhpur lAF ATC 0551 2273835 2273835 7 Kalailcunda lAF ATC 03222 232223 232223 8 Khajuraho AATAPD

ATC 07686 27280

274041 9993545390 8959795588

272810 274765

apd _ [email protected] atc _ [email protected]

9 Kolkata AAIAPD ATC

033 25119977 25119393

9830037890 9432282300

25117435 25119393

[email protected]

10 Patna AAI APD ATC

0612 2220683 6450717

9431821772 2225227 2222840

[email protected]

11 Panagarh lAF ATC 0343 2525556 2525556 12 Purnea TAF ATC 06454 243455 243455 13 Raipur AAIAPD

ATC 0771 2418167

2418)09 9685048148 2418168


14 Ranchi AAI APD ATC

0651 6450327 6451355·

9431106570 2250500 2501571

apd [email protected]

15 Varanasi AAI APD ATC

0542 2622155 2622545

9415223071 8005310989

2622320 2622351

[email protected] paul_ ashishkumar@yahoo. in

168

AIRPORTS WESTERN REGION

Sr. No.

Aerodromes Operator/Incharge

Telephone Number E-mail AddressSTD Code

Office Mobile Fax

1 Ahmedabad AAIAPD WSO(ATC)

079 22869211 22869248

9825024022 9825506335

22863561 22860790


2 Aurangabad AAI APD ATC

0240

2476147 2476121

9422210151 2476147 2485344

[email protected] apd-vaau(i/laai.aero

3 Belgaum AAIAPD ATC

0831 2562020 2562984

9448477222 2562030 2562986

[email protected]

4 Bhavnagar AAIAPD ATC

0278 2212971 2708226

9427211500 2203991 2701840

[email protected] [email protected]. in

5 Bhopal AAIAPD ATC

0755 2646231 2646001 2646033

9425008255· 9425005699

2646002 2640989

[email protected]

6 Bhuj IAF 02832 244019 9687504562 244019 7 Daman lCG 0260 2261498 8 Goa INDIAN

NAVY AAIAPD

0832 2540806 2538456 2541835

9823196393 2263426 2541610

[email protected]

9 Gondia AAIATC APD

07182 646079 9850084730 7507509995

283165

10 Indore AAI APD ATC

0731 2629455 2620038 2621492

9893289455 9827616560

2620278 2621530

[email protected]

11 Jabalpur

AAIAPD ATC

0761

2601341 2603463

75662290069827324351

2603451 2711552

[email protected]

12 Jamnagar IAF

0288 2711552 2711552

13 Juhu AAI ATC INCHARGE 022 26616721

26616738 982060771698 69059431


14 Kandla AA.IAPD

ATC 02836 257628 295745

9825235079 9874230447

257418 cnsic _ vakc@aa·i.acro

15 Kolhapur AAI I/C

ATC 0231 2677351 8149008459 2677355 [email protected]

om

16

Mumbai JVC (AAI/MIAL) WSO(ATC)

022

26156400 26819332 26156500 26829112 26829130 26828088

9821442603 26828066 gargmanoj 17@rediff mail.corn

17 Nagpur AATAPD ATC 0712 2807501

2807504 982378942 7709004297

12288007 7807504

[email protected]

18 Naliya IAF 02831 278324 278324 19 Porbandar AAIAPD

ATC 0286 2222234 2222406

9925012668 9662938986

2222031 2222406

stninc [email protected]·

20 Pune IAF

AAJAPD 020 26684434 26683232 8888829625

6684428 6680846 26685599

[email protected]

169

21 Rajkot AAIATC INCHARGE 0281 2454533

2451849 9427207139 9924243514 2453009 apd _ [email protected]

22 Surat AAIAPD ATC 0261 2720109

272327 9429892020 9099936620

2720744 272327 [email protected].

23 Udaipur AAIAPD

ATC 0294 2655950 2655443

9414159950 8233812357

9532655443


24 Vadodara AAI APD ATC 0265 2485356

2482741 9825020069 9712969524

2464249 2483899

[email protected]·

170

AIRPORTS WESTERN REGION

Sr. No.

Aerodromes Operator/Incharge

Telephone Number E-mail Address STD Code

Office Mobile Fax

1 Agatti AA1APD ATC

04894 242615 242217

8903441147 242560 [email protected]

2 Bangalore AAI GM WSO (ATC)

080 22019902 27688013 25223344

9483542477

27688001 25228010

[email protected]

3 Hyderabad (B egum pet)

AAI GM WSO (ATC)

040 27903785 27902491 2400830

7702288790 27906001 2 2400830510

[email protected]

4 Bidar JAF 08482 237505 237505 5 Calicut AAl APD

ATC 0433 2712630

2711328 984724554 2711406

2717401 apd _ [email protected]

6 CarNicobar IAF 03193 265237 265237 7 Chennai WSO (ATC) 044 22561122

22561781· 9940192926 22560512 [email protected]

8 Cochin AAlAPC

WSO (ATC) 0484 2610119

2610121 6491372

9847598218 2610118 2610113

[email protected]

9 Coirnbatore ,

AAIAPD ATC

0422 25923155 2901953 2574402

9442649155 2592384 2574402

apdcoimbatore @aai.aero

10 Hyderabad (Hakimpet)

TAF 040 27866037 2786G037

11 Hubli AAJAPD ATC

0836 2237921 2332884

9449827652 2237920 [email protected]

12 Madurai AAI APD ATC

0452 2690717 2690767 2090821

9442541413

2690151 2690305

apc_ vomd@aai,aero

13 Mangalore AAl APD ATC

0824 2220400 2220410

9448125412 2254175 [email protected]

14 Mysore AAI APD ATC

0821 2596802 2596035

9483506802 2596802 [email protected]

15 Phalodi IAF 02925 248808 16 Pondicherry AAIAPD

ATC 0413

, 2255506 2753178

8489010275 2253178 [email protected]

17 Port Blair AAI APD ATCNAVY

03192 233390 9434281195

18 Rajahmundry AAI APD ATC

0883 2007838 2487056 2004011

9490742058 2487290 2487852

s vtd [email protected]

19 Sale m AAII/C ATC

04290 220060

9442222358 220060 [email protected] .

20 Sulur JAF 0422 2687268 2687268 21 Tambaram AAJJAF

TNCHARGE 044 22393036 22393036

22 Thanjavur JAF 0436 2228201 199524 751 228201 23 Tiruchchirapa

lli AAJAPD ATC 0431 2341810

2341010 8220014189 2341812

24 Tirupati AAJ APD

ATC 0877 2275354 2100171 2275334

7702544778 2275358 [email protected]

171

25 Trivandrum AAIAPD WSO (ATC) 0471 2500283

2501224 9447520222 2500428 [email protected]

26 Tuticorin AAI I/C ATC 0461 2271526 9790520729 2271110 [email protected]

27 Vijayawada AAI APD ATC 08676 252729

252314 9247029199 9441902480 254757 ape _ vo [email protected]

28 Visakhapatnarn

AAJAPD NAVY ATC 0891 2518960

2571547 9441881240 2519924 apd_ [email protected]

29 Yelahanka JAF 080 28478940 2847894

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AIRPORTS NORTHERN-EASTERN REGION

Sr. No.

Aerodromes Operator/ Incharge

Telephone Number E-mail Address STD Code

Office Mobile Fax

1 Agartala AAJAPD ATC 0381 2342224 2342235

9436123556 9436123831 2342085 apdagartalala@aai .aero

2 Bagdogra IAF ATC

AAIAPD 0353 2698068 2698431

9476046296 9933051431

2698068 2698317

[email protected] apd_bdaai@rediffmai

l.com 3 Chabua IAF ATC 0373 2864829 2864829 4 Dibrugarh AAIAPD

0373 2382755 2382532

9435562877 2382185 2382285

[email protected]

5 Dimapur AAI

ATC APD 03862 243157 243828

8575809014 84l3868065

243157 243828

[email protected]

6 Guwahati AAlAPD WSO(ATC) 0361 2841909

2841146 9435544568

9435049601 2840406 2840188 [email protected]

7 Hashimara IAF ATC 03566 255126 255126 8 Imphal AAIAPD 0385 2455138

2455497 9436020372

9436234481 2455138 oicaero im [email protected]

9 Jorhat IAF ATC AAIAPD 0376 2333013

2311456 8011596892

9435478990 2333013 2311479 [email protected]

10 Kumbigrarn (Silchar)

IAF ATC AAJAPD 03841 282125

282293/94

9435700587 9435503324 282125

282126

[email protected] sarkardk@aai aero

11 Lilabari AAlAPD ATC 03752 234179

234277 8011401009 9435728732

234179 234277

[email protected]

12 Barapani (Shillong) AAI APD 0364 2908740 9436332580 [email protected]

13 Tezpur AAI 0371 2258441 9435334500 2258580 [email protected] 14 Lingpui AAIAPD

ATC 0389 2573233 8974131774 2573233 [email protected]

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DMP-2017 - Central Railway

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