MORnewsS U M M E R2020

Above.Beyond.Always. It’s our company tagline, our motto, our creed. It is the basis for our philosophy on customer service as well as our policy for quality, and it is our call to action. It urges us to go the extra mile and reminds us to never settle for the word “satisfied,” but rather to aspire to create Raving Fans. Every day, we strive for the continuous improvement of our processes, our products, our facilities and equipment, and ourselves because we recognize that “good” can always be “better.” This tenacious pursuit of Above.Beyond.Always. has been a key ingredient in the secret sauce of our company over the last 50 years and it continues its importance today. For 2020, MORnews will highlight some of the many continuous improvement efforts taking place across the company. If you have a project or a person you’d like to recognize in the next issue, please email marias@morryde.com or stop by the Employee Services Office on Grant Street with the details.

Employee Services Why did we choose Paylocity?

Of all the HRIS (Human Resource Information System) providers we vetted, Paylocity seemed the most user-friendly. They demonstrated a high level of customer service and most of their system improvements stem directly from client feedback. Paylocity also offers critical security features that the other HRIS providers didn’t.

When did we switch to Paylocity?

While the first pay date with Paylocity was March 2, 2018, it took months of tedious work to prepare for that event. ES team members, Karmen Marquart and Tracie Archambault, worked many late nights and weekends to get everything in place. MORryde’s data had to be transferred from the old provider, ADP, and lots of testing took place prior to the official launch.

What are the future goals and plans for Paylocity?

Even after two years, we still haven’t fully utilized all that Paylocity has to offer, but our main goal is to continue to ramp up employee use and engagement with the system. The more comfortable our employees feel interacting with the system, the easier it will be to roll out and utilize other features that it offers.

How has Paylocity made your job in Employee Services easier/better?

INSURANCE AND BENEFITS: • Less printed paperwork for efficient handling of employee requests.

• A seamless flow of information so changes made in Paylocity automatically update insurance providers, as well.

• All information found in one location better serves employees.

RECRUITING: • Posting job ads through Paylocity is much easier than our last HR software

system. Now there are only four simple steps! • It is a complete breeze to review applications and onboard new hires. PAYROLL: • Paylocity has a lot of great features that streamline the payroll process. For

example, Paylocity has a lot of import capabilities that our previous provider did not have, which really improves efficiency. This gives us more time to serve our team.

• With our previous payroll provider, we were not set up for user portals, so having that option has been a huge benefit to both employees and ES.

How has Paylocity improved the MORryde team member experience?

BENEFITS: Employees can enroll in benefits in the convenience of their own homes including uploading documents for dependent verification and making changes to their coverage for qualifying events. They can also update their beneficiary for the $25,000 AD&D and life insurance that is offered to them at no cost by MORryde.

PTO: For Salaried team members, submitting and tracking PTO is easier than ever before. They can now submit a request via their phone with the Paylocity app. It's super easy to view all their request

history and access their balance in one spot.

PAYROLL: Paylocity has improved the MORryde team member experience by creating visibility. Employees can

view their paychecks prior to payday via the Employee Self-Service Portal, view company announcements on Community,

make changes to their demographic information, view their benefits, and more all within the same platform.

RECRUITING: Our recruiting process has improved significantly. While we are still able to review all applications and schedule interviews quickly, we’ve also moved to onboarding employees online which eliminates a lot of unnecessary paperwork.

Continuous Improvement

We have openings on ALL SHIFTS!

UP TO $250 REFERRAL BONUS!UP TO $250 REFERRAL BONUS!

• Driving • Maintenance • Booth & Robotic Welding • Powder Coat • Machine Operators • Assembly • And MORE!

Know good workers? Send them to http://morrydeCareers.com/ and make sure they mention your name when they apply!

Intro & History Welcome to the Doors Team! This family-like group sees their product from start to finish, which is unique compared to most other MORryde departments. From cutting and bending the raw material, to gluing the sides together and installing brackets and hardware, this team does it all!

MORryde’s Plant 6 Doors Team builds baggage doors for high-end RVs. The team also constructs frame doors for smaller high-end units along with doors for RV entertainment centers. The request for MORryde to get into baggage doors was made in 2005 by our long-time customer, Gulfstream. Gulfstream was having both delivery and quality issues with their current supplier, who, at that time, was the only vendor around willing to do laminated aluminum doors. It was the perfect chance for MORryde to dive into this new opportunity!

Successes A great team is a combination of good leadership, team-player mentality, solid communication, and the resources needed to get the job done. The Doors Team possesses all of these. Supervisor Brian Mayfield says, “Since we are a smaller department, the people are close-knit.” Door Engineers, Jeff Ewers and Abe Penner, both agree that the unique, all-inclusive process makes the department rewarding. Jeff says, “For me, it’s the fact that Doors is a work cell. Product starts as raw material in our little corner of MORryde and ends there, too, as finished units of doors by the next shift. We're also a team that works together to meet the customer’s demands and expectations.” For Abe, the customers are the most rewarding part: “The ability to take part in the entire process...helping guide the customer through the initial design, working with each individual operator to catch and eliminate problems, seeing the design come together, and finally seeing the product installed at the customer.”

Dani Maeda and Lindsey Yoder of the Doors Scheduling Team couldn’t help but rave about the Doors Team. Lindsey says the biggest reward is, “being able to work with a team that continually goes above and beyond to meet the customer’s needs. They are often hit with hot units that are line stoppers and the team immediately goes into action to get the job done!” Dani agrees that the people on the Doors Team make it the most rewarding: “It feels like a family! Especially when times get tough or busy, they still maintain the culture MORryde promotes. I have enjoyed being included in the Doors Team’s carry-ins and secret Santa events.”

Challenges There is no success without the challenges that lead to new opportunities and growth, creating space for new thoughts and ideas. One of the biggest challenges that the Doors Team faces, according to Jeff, is scheduling demands: “Most of our customers run consistent amounts of our product each week. However, our biggest customer has multiple lines that require variable amounts of product from us. Every so often, those lines hit us hard at the same time. We are constantly needing to look ahead and plan for those waves. We are a relatively small crew and when we have an extended labor shortage for any reason, that can have disastrous effects.”

To avoid disaster during those crunch times, an extra helping hand can make all the difference. “Each of the operations in Doors takes significant training,” Jeff goes on, “so we can’t just recruit another operator to come over and help us in a pinch. The best move we’ve made is having a 2nd shift laser operator, Aften Avery, train in doors. Aften has helped us stay afloat when scheduling has gotten dicey.”

Although demands fluctuate, working with such an amazing team of people is the biggest reward all on its own! According to Lindsey, it is the team that helps push through the demanding schedule. “Finding the balance between the customer want date and their online date can be a challenge,” she acknowledges. “But the team always rallies together to identify a schedule to make the customers happy!”

Outstanding Team Highlight - P6 Doors Team by Lauren Olson

Max Slabaugh Doors Router, 3 Years

Max is very conscientious of his work and goes out of his way to help others in the department. – Jeff Ewers, Engineer, 15 Years

Ruth Griffes Door Press Brake and Foam, 6 Years

Ruth has the best attitude! She always greets me with a smile on 2nd shift! - Lindsey Yoder, Admin, 4 Years

Ruth is a very hard worker who stays on task and devours production hours. – Jeff Ewers, Engineer, 15 Years

Abe Penner Engineer, 8 Years

Abe is another hard worker who pays extra attention to the details of his designs to make sure the product works well for our production and our customer. – Jeff Ewers, Engineer, 15 Years

Abe excels in living MORryde values, going above and beyond is his way of life. Not only does he share his expertise, but he takes the time to make sure others understand. Abe is one of the many stars on the Doors Team and what they all do allows us to continue to grow that segment of business. – Dan Geans, Sales, 7 Years

Brian Mayfield Supervisor, 14 Years

He is a strong leader, possesses a ton of knowledge, and can always be trusted to get the team together and get the job done no matter what the challenge is. - Lindsey Yoder, Admin, 4 Years

Brian works hard to juggle the needs of the Door department and makes sure that everyone is taken care of. - Dani Maeda, Admin, 4 Years

Kim Keranen Entertainment Centers Assembly, 3 Years

Kim is a phenomenal individual! She owns her role within the Entertainment Center department, knows her product well, and does everything she can to meet the customer’s due date! - Lindsey Yoder, Admin, 4 Years

Kim has the skills to get the job done and is one of the hardest workers I know. She keeps the department feeling bright by keeping a running joke of the week posted in the department for everyone’s enjoyment! I have been so fortunate to work with Kim. - Dani Maeda, Admin, 4 Years

ShoutoutsAt the end of the day, it comes down to people. Our team. This is what makes doors happen! We couldn’t do it without all of you!

MORryde Lends a Lifeline

What a historic time we are living in – a once in a lifetime moment about which we will be able to tell future generations. There are many things about the Pandemic of 2020 and the Coronavirus that we have not been in control over the last few months, but we still can reach out and help one another, and that is exactly what MORryde recently had the chance to do.

Lifeline Ministries, a Christian-based organization that provides after-school programs for local youth, asked themselves at the beginning of this pandemic, “What can we do to help?” The organization quickly realized that providing meals was the way to go. Lifeline was able provide 100,000 pounds of food for the community. MORryde team members, Mike Tarala and Josh Moore, along with the help of a MORryde Truck, were happy to help haul, load, and unload this generous donation.

In addition, MORryde also had the opportunity to help the Beacon Health Community by providing 500 safety glasses for their team. Tammy Schrader had come to us with the idea while Anjelica Chavarria and Katie Bailey helped organize the donation and purchase the safety glasses. Lauren Olson was able to drop off the glasses at Beacon’s central office in Granger.

Bekka Oxley, New Floating Shipping Role (Shipping Admin)

In December 2019, Bekka Oxley took on a different role that was both new to her and to the Shipping Administration Team. She began “floating.” While she is a really talented team member, no, she didn’t gain magical levitation powers; she has taken on a flexible role where she can move seamlessly into any location and fill in when someone is absent or when the workload increases. In between, she focuses on training, projects, and process improvements. “Life happens,” Bekka explains. “We all get sick, need a personal day, or just need vacation. With me in this role, it allows the Shipping Team to have more flexibility when one of our members needs that day off. Aside from that, cross-training is incredibly important for everyone at MORryde. The more you know, the more value you can add.”

“Bekka’s growth has been tremendous and she has exercised a lot of flexibility as she continues to float from plant to plant for shipping,” Shipping Manager, Janice Seaman, says. “We recently moved her into this role to help cover when we are short-staffed, but to also be able to learn and help improve all shipping departments. She’s heavily engaged with me, now, on several projects. We are currently digging into Hazmat Shipping, updating/maintaining vehicle records for DOT initiatives, and we have also streamlined a lot of our outside carrier shipment customers.”

As a result of her new mobility, Bekka does not always have the same connection to her phone and emails. And, while she is still in the Sterling Shipping email group, she is less involved in the office’s daily activities. “That being said, I am always open to helping out with questions for any shipping department and can certainly help with anyone’s general questions for shipping as a whole,” she advises. “When in doubt, just reach out. If I don’t know the answer, I will find someone who does.”

Going forward, Bekka has plans to assist Janice with various goals and projects. They are also looking to work on team building initiatives for the Shipping Team and to improve the overall cohesiveness within the Team and across departments. Congratulations on your new opportunity, Bekka! Your efforts will help your team soar.

scan me FOR VIDEO

Continuous Improvement:

by Lauren Olson

EMPLOYEE SERVICES: Paylocity Tips

Ch-ch-ch-Changes! Be Sure to Update Your Contact Information on PaylocityHave you recently moved or changed your phone number? Be sure to update your contact information on Paylocity through your computer or using the mobile app. It’s easy and only takes a few minutes! Here’s how:

Desktop/Computer • Visit https://access.paylocity.com/ • Enter the “Company ID 45560,” your “Username,” and “Password” – Forgot your Login? Contact the Employees Services Department. • Click on the “View Employee Profile” • Click “Contact” to update your address, phone number, email, and more – Make sure to click on “Save” when you are done

Mobile App • Click on the “Paylocity app” and log in • Click on your name at the top of the screen • Select “Edit” on the top right-hand corner • Update your address, phone number, or email as needed • Select “Save”

Connect with the MORryde Community Join the Conversation! Community is about connection, and now it’s easier than ever to stay connected to your MORryde work community through the Paylocity Employee Self-Service Portal. Much like the newsfeed on your favorite social media website or app, Paylocity’s social collaboration platform, Community, is a central place for MORryde team members to stay informed on important company updates, access valuable resources and tools, and connect with coworkers across the organization.

Follow the instructions below to log on to your Paylocity Employee Self-Service Portal to view company announcements, activity, and join the conversation today!

PLEASE NOTE: All posts and comments on Community can be seen by every team member at MORryde, so following the Golden Rule is essential to maintaining a respectful, professional virtual space.

Desktop/Computer • Visit https://access.paylocity.com/ • Enter the “Company ID 45560,” your “Username,”

and “Password” – Forgot your Login? Contact the Employees

Services Department.

• Click on “HR & Payroll” on the top left corner of the screen • Select “Community” from the drop-down menu

Mobile app • Click on the “Paylocity app” and log in • Click on the three bar lines on the top left corner of the screen • Select “Community”

Please note the Paylocity app logo has changed! Download it today through the App Store or Google Play.

Financial Peace: The Debt SnowballAre your personal finances beach ready? Lots of people make goals to tone up and slim down for summer, but few people make goals to get their finances in shape. Whatever your warm weather aspirations may be, they will likely require a change in your habits. In the last newsletter, we shared how to start a budget; in this one, we are going to focus on becoming debt-free.

What is Debt?Debt is something owed to someone else such as car loans, credit cards, student loans, etc. Monthly bills or expenses for utilities, groceries, insurance, taxes, etc. are not considered debt. However, keep in mind that how you pay for these expenses can result in debt, especially if you use credit cards.

Picture your debt as carrying rocks around with you everywhere you go; they weigh on you and limit what you can do. This adds stress to your body, mental health, and relationships. However, you can decide if you want to continue to pick up rocks or set yourself free. If you start the journey to be debt-free, you must be ready to change your habits.

What Would You Do if You Had No Debt?First, imagine you have no debt: no collectors calling you, no credit card bills. What would you do with the extra money? Would you go on a cruise, buy a new TV, or go out to eat more? Take a moment and finish this sentence: If I was debt free, I would ______________.

How can you become debt-free? According to Financial Peace University with Dave Ramsey, the first step is to save up a $1,000 Emergency Fund, which is Baby Step #1. The second step is to pay off debt using the Debt Snowball, which is Baby Step #2. For more information on all seven Baby Steps from Dave Ramsey’s Financial Peace University, check out daveramsey.com/dave-ramsey-7-baby-steps.

What is a Debt Snowball? The Debt Snowball is Dave Ramsey’s process for paying off debt. To get the ball rolling, write down all your debts from smallest to largest and attack your smallest debt first: each month pay the minimum amount on all but your smallest debt. Throw all your extra money to this debt to pay if off faster. Do not worry about the interest rates unless you have two debts that are similar; in that case, pay down the debt with the higher interest rate first. When that smallest debt is paid off, take all your extra money and put it towards the next smallest debt. Continue

by Jessica Biller

A WALK IN THE PARK - Larry Burkett March 2020

I want to thank you and your people from the ladies in the front office to Brian and Sergio in the service department for getting me in and diagnosing the problem with our fifth wheel's suspension and properly fixing it. From what I saw, it was a pretty big job, but they handled it like it was a walk in the park.

Your whole company is the standard that others should work to achieve. Please pass my thanks to each of them.

KUDOS, RYAN! - Bill Diederich March 2020

I just wanted to send along KUDOS to Ryan Holmes for his excellent customer service! It is always stressful to have a problem on the road with an RV, but Ryan defused the problem, lowered my blood pressure and offered a solution to correct the issue I was having with the steps on my 5th wheel. Parts that were needed are on the way and I am a very happy camper! If Ryan Holmes is the profile of the other team members at MORryde, how can the company not continue to be successful and flourish? Thanks again Ryan and thank you MORryde for hiring him.

NOW I’M A BELIEVER - Duane Metcalf March 2020

I am a true believer in your high-quality products. I first needed to update the suspension system on my triple axle Heartland 4007, so I went with the CRE3000 and wet bolt kit with the heavier hardware. I was then at the RV show in Dallas and noticed that every other fifth wheel had a MORryde cushioned pin box on it. I spoke to a factory rep from Heartland who he told me that he has been in the RV business for over 20 years and that this cushioned pin box is well received in the RV community. Of all the other pin boxes that I Googled and read reviews on, I also found this to be true. At the end of my research, the MORryde design made the most sense to me for what I want to achieve.

Anyway, I’m a big fan and will continue to pass on my impression of the high craftsmanship (of which is obvious if you take a good look at each product) and attention to detail. I also like the blue oval logo your company uses and even that it is made of a higher quality material, not just a cheap sticker (attention to detail in my book).

Thanks again and I’ll do my part when I’m out chatting with folks to spread the word about any of your products I am using. Tell your R & D team to keep up the great work!

RAVING FANS

Through the years, MORryde has always expected to work on something new and exciting quarter after quarter. Whether it’s a cold-call to a potential account, an introduction from a current customer, or a website or web search hit, our goal is to always jump on any potential opportunity and see if it’s a good fit for us. Through word of mouth and existing relationships, in 2019 we started working with three new, non-local custom vehicle builders to help design/build their chassis platform and baggage doors.

The builds range from blood mobiles, Red Cross units, military/police units, mobile learning centers, dental/medical labs, etc. The latest unit is designed to travel across the African landscape and help test for and contain Ebola. We are excited to see where these new relationships lead in the future.

Continuously Open to Opportunity – New Non-Local Chassis and Baggage Door Business By Josh Moore

this process until you are debt-free! It may seem daunting, but it pays off – no pun intended. The quick, positive results you’ll see as your smaller debts disappear will give you the momentum you need to go after your larger debt.

Sprinting to the Finish Even still, you may need extra motivation to keep going, especially if you are almost to the finish line and you are tired. Remember, you’ve got this! Here are a few ways to keep your momentum going:

• Write down your goals and be specific. – Example: “I am going to pay off $xx amount of debt by December 31.”

• Make a visual dream board of what being debt-free will look like for you and your family and put it on your fridge.

• Celebrate the small wins (within reason!)

• Tell others about your journey and find cheerleaders to cheer you on.

• Listen to Dave Ramsey’s podcasts to hear about others who are winning financially.

For more information on how to become debt-free, check out https://www.daveramsey.com/get-started/debt?snid=tools.howtogetoutofdebt.

Continuing to Do Our Partby Andrew Fox, MORryde Quality Manager

In November 2019, MORryde received our hard-earned ISO 9001:2015 Registration. We recently caught up with Quality Manager, Andrew Fox, to find out how MORryde’s Quality Management System is coming along since then and what our future plans may be.

How has ISO added value to MORryde and its operations? ISO has helped us sustain previously developed processes and create new standards. Some examples of this:

What progress have we made towards our Quality Objectives?

Quality Objectives are the “big picture” metrics that focus our attention on the areas in which we really want to be successful. The current Quality Objective in use is for On-Time Delivery, which applies to both internal and external customers. Plant Managers and the Scheduling Team have been working on fine-tuning this over the last year and have dialed in the process to yield the most beneficial information. Weekly meetings are held to monitor the progress towards the various goals that have been set and we are seeing positive trends.

What do you want more team members to know or understand about ISO and/or our QMS?

ISO is not what it used to be. The newest version, ISO 9001:2015, allows organizations to create a system that flows with their core values and way of thinking. The standard is a great overview of what companies should already be doing, but it is not so specific that it cripples their development. Team members who have known ISO in the past will see that the updates that have been made allow us to flourish while improving internal processes.

What are the future goals and/or plans for ISO and our QMS?

We plan to further develop our Quality Objectives, selecting the ones that make the most sense and will contribute to the overall success of the company. In addition, we will continue to evaluate the current procedures we have in place and see how we can improve. We never want to settle or assume that we are at the best we can be.

ISO UPDATE:

Document Control: Controlling documents has ensured that new processes are sustained, and over time, their initial concepts are further improved. Another upside is that relevant teams and individuals are involved during the development phase of each document, giving them ownership of the process.

Management Reviews: Management Reviews are opportunities for key areas to present their outcomes and plans for improvement to company decision makers. These meetings are documented, and progress of the resulting action items are reviewed on a regular basis, promoting sustainable advancement of our goals.

Internal/External Audits: Probably the most transformative elements of our ISO program are the internal & external audits which ensure the sustainability of our processes and procedures. Audits are the foundation of our successful ISO program and over the past 2 years, MORryde’s internal auditing team has done an amazing job.

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Are there any people or teams who you’d like to highlight for their efforts and contributions?

The entire company should be highlighted because MORryde would not be ISO certified if it wasn’t for each team member embracing the system and supporting the procedures that have been implemented. Other notable contributions include:

• Our owners, Rodney and Bobby Moore, have supported the concepts of ISO and have been involved in much of the development of our QMS.

• MORryde’s managers have supported the system and procedures.

• Supervisors have also played an important role in following procedures.

• Shop Floor teams support and implement the procedures.

• Internal Audit teams have been reliable and focused.

We would not have achieved what we have if even one group had faltered. This ISO program is meant for all of us, and we could not continue to do it without the help of everyone doing their part.

Since fully implementing ISO processes and procedures in late 2018, MORryde has seen a dramatic improvement in our Incident Cost to Sales ratio. “Incidents” include parts that require either a complete do-over (remakes) or additional work to bring them to specification (reworks). Way to go, Team!

1.080% 1.090%1.160%

0.690% 0.680%

0.000%

0.200%

0.400%

0.600%

0.800%

1.000%

1.200%

2016 2017 2018 2019 2020

Incident Cost to Sales Ratio

Incident Cost to Sales Ratio

Racking at Stainless Plant 11 and 12 New racks and carts are being used to eliminate the double handling of step latch brackets. Today, the racks are filled right after the parts come off the robots instead of being thrown into a box for the Powder Coat Team to hang. By having the Robot Operators hang them now, we are saving time for the PC Team while not adding much labor for the Robots.

When did we begin this project and why?Due to the large quantity of these brackets, we started this project in late February of this year (2020). Because the Robotic Weld and Powder Coat processes are so close in proximity, we knew we could easily find a solution.

Continuous Improvement:N E W R AC K I N G

I N V E N TO R Y

What changes/improvements were made this past year and why?

In 2019, leaders from all departments partnered with Plant Management to implement training plans for every position in Year-End Inventory resulting in improved inventory counting support, tag writing, and clarification of all roles. Tribal knowledge was documented and shared, and Inventory Roles were assigned specific responsibilities, leading to Physical Inventory Competencies which can now be found on MORweb. Every team member involved in Inventory was trained and qualified to perform their role. Additionally, the timeline for completing Inventory was tightened to reduce the interruptions to production and customer deliveries.

How have these changes added value?

The greatest value has been the documentation of processes and procedures, which is vital for MORryde’s future success. The training ensured that team members knew their roles and could perform them confidently. Overall, we had less confusion and teams were able to function efficiently. Tags were written better and fewer counting mistakes were made. In addition, the Competencies provide a record of team members who have been trained for inventory. Especially for those who work on the floor, this has been an extremely critical improvement because the process of counting sheet and structural items is vastly different from counting nuts and bolts.

What do you want more MORryde team members to know/understand about these improvements?

• These improvements helped us complete Inventory more efficiently with less interruptions to our normal daily activities. When everyone knows what’s going on and what to do, they can perform their tasks confidently and use their time effectively.

• Sharing tribal knowledge makes MORryde a better place because it helps others to do better work. Documenting ensures that processes put in place years ago continue to work. This makes the whole company better.

• Finally, when groups of individuals come together and collaborate to reach a goal, many good things happen.

Continuous Improvement:

How has this added value to MORryde and its operations?With this improvement, we are eliminating a daily 2-hour task for one person on the PC Team. Now, the Powder Coat hangers can concentrate on other parts. An additional bonus: the new process reduces the number of boxes required, which saves money and frees up floor space in the staging area.

What do you want MORryde team members to know/understand about this project? This is a new technique for us; the longer we do it, the better we will get at it.

Are there team members whose efforts you want to recognize for their contributions to this project? • In Plant 12 in the Weld Robot department, thanks to Dorothea (Dori) Boyd and Justin Lind for

their help in getting this started for us. • On the Powder Coat line, Angelica Gutierrez has been instrumental, playing the biggest role in

prepping and double checking all empty racks before sending them to Weld Robot to be filled, keeping them clean, and rotating between plants.

What future goals/plans do we have as a result of this project? This is just the beginning. Because of the success of this project, we will begin exploring other product lines that can use the same type of time-saving process. With slight modifications to our existing racks, we think pre-racking can be achieved with other parts, and our goal is to expand this to as many small parts that go directly from Weld Robot to Powder Coat as possible.

Are there team members whose efforts you want to recognize for their contributions to this project?

Thank you to all the team members who worked on improving the Inventory Process in 2019! According to Owner, Rodney Moore, “I do think this inventory season was the best by far.” We would specifically like to recognize:

• The group who initially collaborated to review the processes and create the trainings: Rochelle Miller (IT), Anjelica Chavarria (Purchasing), Tami Meyer (Accounting), Andrew Fox (Quality), Aimee Carlson (Administration), Gaspar Esparza (Production), Calder Hey (Engineering), Ryan Mason (Engineering), Ryan Kinney (Engineering), Lauren Olson (Training), and Maria Schubert (Training).

• Tami Meyer and Rochelle Miller for being integral to these advancements, spending countless hours formulating the training plans and then conducting the training classes.

• Anjelica Chavarria for spending so many days going from plant to plant to train all Plant Managers and Supervisors on the inventory process. Closer to the start of Inventory, for offering a quick refresher session to ensure everyone was ready to go when the time came. Anjelica was a great resource for questions, and she was able to help team members find their stride and grow in their role.

• Carlos Florez for doing an amazing job in the service area which required a lot of organization and for making sure things were organized and labeled, helping inventory go a lot quicker.

What future goals/plans do we have as a result of this project?

We are at a turning point where we see the value of training and the knowledge that’s gained. We want to continue to improve the overall training so every year, we are able to reduce the amount of labor required.

Year-End Inventory (Accounting, Materials, IT, Production)

Then, the clouds began parting. By mid-May, the RV industry started to slowly come back to work and by mid-June, many manufacturers were in full production swing. As fortune would have it, the national sentiment has begun to favor the RV alternative, which happens to be the perfect “quarantine-mobile” for those wanting to stay away from hotels, restaurants, big cities, airplanes, cruises, theme parks, etc. We’ve been able to retain nearly all our pre-virus employment and have even worked some Saturdays. Who could have predicted this just a few weeks ago?

We have many great opportunities with new products, new customers, and new markets. Our focus on providing Raving Fan Customer Service, solving problems, and being Opportunity Driven continues to serve us well as we have many customers coming to us with new projects. We see promising times ahead for the rest of 2020 and beyond!

As a company, we feel blessed that we’ve been able to survive many difficult times, including this major 2020 event, due in large part to our great team that sticks together and works to serve our mission, to serve our customers, and to serve each other. We are reminded during these times the importance of treating one another with kindness, respect, understanding, equality, grace, mercy, and love. As we get older it becomes more poignant that life is short, and it matters most how we treat each other. We’d like to thank all of our team members for their efforts, especially during these unusual times. We take everyone’s health and safety very seriously and will continue to do so as we go forward.

We wish everyone a happy and healthy summer!

Bob MooreRodney Moore

LET’S GET SOCIAL Keep up to date with all the latest MORryde news and events on our

social media pages and the Paylocity Employee Self-Service Portal. Tag

us, like us, check-in, subscribe and let us know what you are up to. We

would love to hear from you!

OWNER'S MESSAGE

Plan for the rainy days. Assume there will be a storm coming and plan your finances to weather it.

Honor the One from whom all blessings flow.It’s easy to be thankful when things are great. It’s much harder when times get tough. We believe that all blessings flow from God, but what about the hard times? Hard times are opportunities to learn. The clay has to go through intense heat before becoming something beautiful and useful. We embrace periods of challenge because the reality is, you learn SO MUCH MORE in the hard times than you do in the good. Each hard period we’ve gone through as a company has never failed to make us better.

It’s never as good as it seems. It’s never as bad as it seems. This lesson that our father taught us early on has kept us grounded for the 35 years we’ve managed this company. It seems simple, but it keeps things in perspective: just when you think you’re invincible, something will happen. Likewise, when you think all is lost, the sun rises again, and the planted seed becomes a little sprout. Soon the plant is flourishing once again.

Stay true to your values. At our core, MORryde obsesses about serving our customers and remaining opportunity driven. When times get tough, it can be tempting to cut corners not just in how we treat our customers, but also in how we treat suppliers and employees. However, we must remain true to our values even if it costs us money we think we can’t afford to lose. Core values sustain you and get you back on your feet.

2020 has certainly started out to be one of the most challenging seasons in MORryde’s history. Coming out of 2019, we had just completed a very good year with prospects for a bright 2020. The economy was strong and getting stronger with a near-historic low unemployment rate and low interest rates, taxes, and fuel prices. The stock market reached all-time highs over 29,000 and consumer confidence in both general and RV sectors was high. The economic climate couldn’t have been better.

The 1st quarter of 2020 was on a record-setting pace for MORryde. The only thing that could have disrupted this momentum was some outside force, unplanned and unseen. When China allowed the COVID-19 Coronavirus to leave its borders and spread throughout the rest of the world, everything changed. One by one, states across the nation completely shut down. On March 18, 2020, the Governor of Indiana declared a travel/work restriction, and by March 24, essentially every RV manufacturer had shut down.

While our 1st quarter still finished strongly despite coming to a grinding halt towards the end, April was an entirely different story with only 10%-15% of our normal customers remaining open. Many customers were deemed essential, including those in the medical, transportation, agricultural, military, and other industries; therefore, MORryde remained open this entire time. In fact, the RV industry was also deemed essential, but most manufacturers shut down due to existing inventory. On top of their lack of new orders, many were reporting massive cancellations and returns.

The clouds were ominous, and the storm hit extremely fast. In a span of just about two weeks, MORryde went from record performance to being nearly shut down. Even some of our non-RV essential customers closed due to supply constraints. Though MORryde had no choice but to lay off hundreds of employees, due to special financing, we were ultimately able to keep 100% of our employees on payroll during this time period.

Over our 54-year company history, we have learned that hard times are a matter of WHEN, not IF. While much is beyond our control, we can control how we prepare and respond. Here are a few things we’ve learned in our journey through hard times: