Contents Page No. - QCFI

From the Editor's Desk 2

Chapter Activity Report 3

ICQCC 2013 - Taipei Report 9

NCQC - 2013, Kolkata 10

(results Of Poster, Poem, Slogan And Essay Competition)

Notice for Annual General Meeting 12

Auditors' Report, Financials 13

Evolution of Total Quality Management and It's Significant 16

Vol. 31 No.6October - November - 2013

R.N.I. Regd. No. 44956/87 Dt. 11.3. ‘88

Contents Page No.

“It is the Quality of our work which willPlease God and not the Quantity”

The views and opinions expressed by the authors are not necessarily the views of QCFI

- Mahatma Gandhi

Dear Members and Readers,

Greetings to you all.

QCFI Pariwar wishes you and your family Happy and Prosperous Dassera and Diwali.

We are back from just concluded ICQCC-2013 at Taipei, Teiwan from October 23-25, 2013. This year again our delegation from India was largest with over whelming participation. Majority of our teams were adjudged as excellent case-study presentations. Kudos to all of them. You will find in this issue a statistical report on ICQCC – 2013.

We extend a warm welcome to the participating teams in NCQC-2013 at Kolkata from 20-23 December 2013. Regi stration of teams is in progress, however please note that there is no spot registration.

We would like to inform all the participating teams in NCQC-2013, Kolkata to reserve and confirm their stay accommodation at near by places to the venue. Please go through the flow diagram on registration given in this issue for your convenience.

You will find AGM Notice and Agenda for this years along with consolidated Income & Expenditure statement for the year 2012-13 with auditors report.

QCFI has added one more centre in its family by inaugurating QCFI-Guwahati Centre in Assam for propagation of TQM concepts in North-East Indian States. A report is published for your perusal.

As usual chapters and HQ activities report is published for you information.

We are publishing the results of NCQC-2013 competitions for Poster, Poem, Slogan & Essay. We extend hearty congratulations to the winners and invite them to receive their prize on the convention venue. We are also printing the names of selected teams for skit presentation in NCQC-2013 Venues.

We wish all the participating teams in NCQC-2013 Best of Luck for all the competitions.

306, III Floor, Navketan Chambers, S.D. Road, Secunderabad - 500 003.

Phones: 0091-40-66318068, 66311168, 66316743 & 66316744

Telefax: 0091-40-27805660 E-Mail: [email protected]

Website : www.qcfihq.com

PRESIDENT

Dr. R.C. AgarwalPRESIDENT-EMERITUS

Shri P.S. Ramamohan Rao

CHAPTERSAurangabadBengaluru

BhilaiBokaroChennai

DelhiDurgapurGwaliorHaridwar

HyderabadKanpurKolkataKoraputMaduraiMumbaiNagpurPune

RajsamandRourkelaVadodara

VisakhapatnamSUB CHAPTER

Ahmed Nagar

IPS (Retd.)Former Governor of Tamil Nadu

VICE-PRESIDENT

Prof. Ashok K. Mittal

EXECUTIVE DIRECTOR

Shri D.K. Srivastava

HON. TREASURER

Shri B. Subramaniam

EDITORIAL BOARD

Shri D.K. Srivastava

Shri B. Subramaniam

Dr. B.R. Bangray

QUALITY CIRCLE FORUM OF INDIA

D.K. SRIVASTAVAExecutive Director

Quality Circle Forum of India Oct - Nov’2013

From the Editor's Desk....From the Editor's Desk....From the Editor's Desk....

2

Quality Circle Forum of India Oct - Nov’2013 3

Chapter Activity Report Chapter Activity Report Chapter Activity Report AURANGABAD CHAPTER:

Governing Council Meeting was organized on 05.08.13 & 07.09.13. 9 & 8 members attended respectively.

Main Points discussed were:

1) MSCQCC - 2013

2) Checking of Accounts of CCQC-2013

3) Membership Drive

4) Training Programmes

5) Membership Drive

4) Met Mr. Venkatesan of M/s. TAFE Ltd. on 17.06.13 for QC programmes..

Workshop / Training Programme On:

QC Tools & Techniques was organized for JNE College on 09.08.13. 9 members participated.

Presentation Skills was conducted JNE College on 11.09.13. 8 participants attended.

BENGALURU CHAPTER:

Governing Council Meeting was conducted on 17.08.13 & 21.09.13. 8 & 9 members attended respectively.

The main points discussed were:

1) Presentation of Training Activity Report

2) Membership Growth Report

3) Formation of Centre at Mysore

4) Progress Report on CCQC-2013

5) Monthly Financial Report

6) ISO Surveillance Audit

7) Induction of New Members

8) Assigning of Responsibility for faculty

Training Programmes / Workshop On:

1) Five-S, Kaizen & QC Tools was conducted for BHEL - EPD on 01.08.13 & 02.08.13. 29 & 41 participants attended respectively.

2) Problem Solving Technique was organized for M/s. BHEL – EDN on 08.08.13. 24 members participated.

3) Preparation for ICQCC was conducted for M/s. Wendt India Ltd. on 11.08.13. 5 participants attended.

4) QC Handholding was organized for M/s. Manjushree Technopack Pvt. Ltd. Bidadi Unit on 17.08.13 & 24.08.13. 100 & 26 members participated respectively.

5) QC Handholding was conducted for M/s. Manjushree Technopack Pvt. Ltd. Bommasandra on 22.08.13 & 23.08.13. 40 & 15 participants attended respectively.

6) Kaizen Training was organized for M/s. StoveKraft India on 22.08.13. 30 members participated.

7) Training for Facilitators was conducted for M/s. BHEL – EDN on 29.08.13. 22 members participated.

8) QC, Concept & Implementation was organized for M/s. Exide Industries on 30.08.13. 40 participants attended.

9) TPM Awareness was conducted for M/s. Schneider Electric on 24.09.13 & 26.09.13. 24 & 37 members participated respectively.

10) QC Awareness was conducted for M/s. Denso Kirloskar Ltd. on 27.09.13 & 30.09.13. 15 participants attended respectively.

11) QC Handholding was organized for M/s. Manjushree Technopack Ltd. on 30.09.13. 40 members participated.

Promotional Activity On:

Kaizen & Team Work for an organizational success was conducted for M/s. REI Electronics on 03.08.13. 54 participants attended.

Kaizen Appreciation Programme was conducted for M/s. NRR & Sons Export Unit on 05.08.13. 60 participants attended.

Appreciation Programme on Kaizen & Team Work was conducted for M/s. Brakes India Ltd. on 07.08.13 & 08.08.13. 44 & 45 participants attended.

Kaizen Documentation Hand Holding was conducted for M/s. Madhura Clothing on 15.04.13. 20 members attended.

Preparation for ICQCC- 2013 was conducted for M/s. Automotive Axles Ltd. on 08.08.13. 5 members participated.

Preparation for ICQCC- 2013 was conducted for TVS Motor Co. Ltd. on 12.08.13. 5 participants attended.

Kaizen Backbone of Improvement Culture for Buoyance Teachers was conducted on 13.08.13. 19 participants attended.

Kaizen for Success was organized for M/s. Christ University Institute of Management on 21.08.13. 32 members participated.

Document preparation for CCQC- 2013 was conducted for M/s. Madura Garments Exports on 23.08.13, 26.08.13 & 27.08.13. 20, 15 & 10 members participated respectively.

Kaizen & QC for Development of Institution was conducted at Cambridge Institute of Technology College on 24.08.13. 35 participants attended.

Kaizen Backbone of Improvement Culture was organized for Girls Students at St. Joseph School on 27.08.13. 25 members participated.

Kaizen Appreciation Programme was conducted at St. Joseph Girls High School on 28.08.13. 20 participants attended.


Quality for all works of Life was conducted at City College of Management on 11.09.13. 70 students participated.

Personality Development of Performance Enhancement was organized at Karnataka State Women College on 19.09.13. 50 students participated.

Small Improvements for Success was organized at Karnataka State Women College on 19.09.13. 50 members attended.

Improvement Culture Building through People Involvement was conducted at Siddaganga Institute of Technology on 28.09.13. 500 members attended..

CHENNAI CHAPTER:

GC Meeting was conducted on 07.08.13 & 11.09.13. 20 Members attended respectively.

The Main points discussed were:

1) Confirmation of the Minutes of the previous GC Meeting2) Training Programmes3) Income & Expenditure Statements 4) Membership Drive5) News Letter

Training / Workshops On:

Poka-Yoke was conducted on 24.08.13. 54 teams from 25 organisations participated.

Promotional Activity

1) Met Mr. Jagadeesh of M/s. Beher India Ltd. on 21.08.13 for QC activities & enrolment of membership.

2) Met Mr. Saravana Kumar of M/s. India Nipan Electricals for QC activities.

3) A Special Meeting regarding 5S Conclave was convened on 18.08.13.

4) Met Mr. K. Subhash of M/s. J.K. Tyres Ltd. for QC activities & enrolment of membership.

5) Met Dr. G. Bakthavasalam of M/s. K.G. Hospital for QC activities & training programmes.

6) Met Mr. Sivakumar of M/s. Onload Gears for training programmes & enrolment of membership.

Details of Approach to New Organisation

M/s. Beher India Limited & M/s. India Nipan Electricals were approached for QC activities, and to enroll them as Permanent Member.

M/s. J.K. Tyres Ltd. was approached for enrolling them as an Institutional Member.

Service to Member Organisations:

Training on QC Tools was conducted for M/s. Saint-Gobain Glass Unit on 08.08.13.

Programme on Lean Concepts was organized for M/s. Neyveli Lignite Corpn. on 12.08.13 & 13.08.13.

Training on FMEA was conducted for M/s. Neyveli Lignite Corpn. On 14.08.13.

Training on TQM was organized for M/s. Neyveli Lignite Corpn. On 16.08.13 & 17.08.13.

Training on QC Concepts was conducted for M/s. Neyveli Lignite Corpn. on 29.08.13.

Training on QC Concept was organized for M/s. BHEL – PSSR on 03.09.13 & 04.09.13.

Training on Work Place Management was conducted for M/s. Carborundum Universal Ltd. on 20.09.13.

Training on QC Concepts was organized for M/s. Neyveli Lignite Corpn. 23.09.13

Quality Circle Chapter for students was inaugurated at M/s. Easwari Engg. College on 30.09.13.

National 5S Conclave

National Conclave on 5S was conducted on 14.09.13. 200 delegates participated.

Details of audit of Quality Concepts conducted in member organization

QC Audit was conducted for M/s. Tacle Automotive India Pvt. Ltd. on 02.09.13, for M/s. Saint-Gobain Grindwell Norton Ltd. & for M/s. Performance Plastics Ltd. on 03.09.13

Details of Long Term Tie Up (Package Deal)

M/s. Vimkar Contracts & M/s. BHEL PSSR were approached for long term package deal for QC training.

Membership Drive

One Institutional Member & One Individual Annual Member were enrolled.

DELHI CHAPTER

Promotional Programme

QC activity for opening a new Sub Chapter at Jaipur was organized on 04.08.13, 04.09.13 & 06.09.13. 25, 30 & 30 members attended respectively.

Top Management for launch of QC was organized for Gail Zone (South) on 05.08.13. 14 participants attended.

Total Employee Involvement was organized for M/s. Hero Moto Corp. Ltd. on 09.08.13 & 23.08.13. 100 & 60 members participated respectively.

QC, Kaizen & Five-S was organized for M/s. Rane Institute for Employee at Honda Supplier Club on 29.08.13. 30 participants attended.

QC was organized for M/s. Suzuki Power Train on 04.09.13. 75 members participated.

QC Convention on Quality concept in Rajasthan was organized at Institute of Leadership Development on 21.09.13. 220 participants attended.

QC Convention on Quality concept in Punjab & Himachal Pradesh was organized at M/s. Orchid Resorts on 28.09.13. 190 members participated.


CCQC – 2013 was organized on 21.09.13 at Institute of Leadership Development . 24 QC teams presented & 300 delegates attended.

CCQC – 2013 was organized on 28.09.13 at Orchid Resorts. 15 QC teams presented & 275 delegates attended.


M/s. NTPC Faridabad & M/s. NTPC Badarpur was made on 01.08.13, for M/s. Omax Auto Ltd, M/s. Wheels India Ltd., M/s. Lumax Ltd. on 02.08.13 & for M/s. National Engineering Industries, M/s. Ahuja Industries, M/s. Bosch Industries, on 02.09.13, for M/s. Napino Auto & Electronics Ltd, M/s. Mindarika Pvt. Ltd., M/s. Minda Lighting, M/s. Minda Switch Divn., M/s. Senior India Ltd. on 03.08.13, for M/s. JCB India Ltd., M/s. Forsight India, M/s. JIT Processes on 04.09.13, for M/s. Roop Automotives, M/s. Sandhar Automotives, on 05.08.13, & for M/s. Turning Point, M/s. S.G. Engineering Works, M/s. Manu Yantralaya Pvt. Ltd., M/s. on 05.09.13. for Schneider Electric Ltd.,on 07.08.13 & for M/s. A.G. Industries Ltd, M/s. Rayban Sunoptics on 07.09.13, for M/s. Metzeler Ltd., M/s. Shri Ram Piston & Rings Ltd. M/s. Bharat Electronics Ltd. on 08.08.13, for M/s. NTPC Ltd. Faridabad, M/s. JCB India Ltd, for M/s. A.G. Industries on 10.08.13, for M/s. Ashai Glass Ltd., M/s. Wheels India Ltd. M/s. Musashi Auto Parts India Pvt. Ltd., on 09.09.13, for M/s. NTPC Ltd. Badarpur , for M/s. NTPC Ltd. Dadri on 12.08.13, for M/s. Sandhar Automotives, M/s. Suzlon Energy Ltd. on 14.08.13, for M/s. Gabriel India Ltd. M/s. GAIL India Ltd. on 17.08.13, for M/s. Pricol India Ltd., M/s. Sanchar Automach Ltd. on 19.08.13, for M/s. Parle Biscuits Ltd. on 21.08.13, for M/s. Motherson Sumi Systems Ltd., M/s. Tata Motors Ltd. on 23.08.13, for M/s. BSES Rajdhani Power Ltd. M/s. BSES Yamuna Power Ltd.,M/s. Medicity Hospital, M/s. Luxor Writing Instruments Pvt. Ltd., on 24.08.13, for M/s. NTPC Ltd – Auraiya on 27.08.13, for M/s. Aum Dacro Coating, M/s. Mindarika Ltd., M/s. Minda Industries (Acoustic Divn), M/s. Horizon Indus Products Ltd. on 10.09.13, for M/s. Global Autotech Ltd., M/s. Motherson Sumi Systems Ltd., M/s. Minda Corporation Ltd., on 11.09.13, for M/s. Exedy India Ltd, M/s. Honda Cars India Ltd., M/s. Denso India Ltd. on 13.09.13, for M/s. JCB India Ltd., M/s. Super Auto Ltd., M/s.Showa India Ltd. on 17.09.13, for M/s. Hella India Elect. Ltd., M/s. Jay Ushin Ltd., M/s. Sandhar Automotives, M/s. Lumax Ltd., M/s. Sandhar Comp., M/s. Bajaj Motors Ltd. on 18.09.13, for M/s. Hero Motors, M/s. MATE, M/s. GAIL India Ltd., on 23.09.13, for M/s. Life Long India Ltd., M/s. Autofit Ltd., M/s. The Supreme Industries on 24.09.13, for M/s. Mark Exhaust Ltd., M/s. Metzeler, M/s. Metzeler (Dharuhera), M/s. MATE (Tapukara) on 25.09.13, for M/s. Takata India Ltd., M/s. COIL-O-Matic on 26.09.13, regarding participation in CCQC.

Service to Member Organisations

M/s. Balmer Lawrie Tour & Travel Divn., was made on 03.08.13, for M/s. Sunbeam Auto Ltd. was made on 07.08.13, for M/s. Hero MotoCorp Ltd. on 08.08.13, for M/s. Autofit Ltd. on 10.08.13, for M/s. Shriram Piston & Rings

Ltd. on 12.08.13, for M/s. National Fertilizers Ltd., & M/s. Bajaj Sons Ltd. on 13.08.13, for M/s. Rockman Industries Ltd. on 14.08.13, for M/s. Omax Auto on 16.08.13, for M/s. Aisin Automotives Haryana Ltd., & M/s. Balmer Lawrie Ltd. on 17.08.13, for M/s. Hitech Gear Ltd. on 22.08.13, for M/s. Sandhar Component Ltd. on 30.08.13, for M/s. Suzuki Power Train Ltd. on 31.08.13, for M/s. Senior India Ltd. on 02.09.13, for M/s. National Engineering Industries Ltd. , M/s. Ahuja Industries, M/s. Bosch Limited, M/s. JCB India Ltd., M/s. Bharat Aluminium Ltd. on 05.09.13, for M/s. GAIL India Ltd. on 06.09.13, for M/s. Honda Cars India Ltd. on 08.09.13, for M/s. Secure Meters Ltd., & M/s. Vardhman Industries on 14.09.13, for M/s. Sandhar Automach Ltd. on 14.09.13, for M/s. Aisin Automotives Haryana Ltd. on 16.09.13, for M/s. Sandhar Comp Ltd. on 17.09.13, for M/s. Sunbeam Auto on 20.09.13, for M/s. Hero MotoCorp Ltd. on 24.09.13, for M/s. A.G. Industries on 26.09.13 regarding participation in CCQC.

Details of audit of Quality Concepts conducted in member organization

QC, SIT, CFT Audit on Pre-Evaluations of Projects was conducted for M/s. Hero Moto corp Ltd. Dharuhera on 05.08.13, 06.08.13, 07.08.13, 08.08.13,

CIP Project Gemba Review Audit was conducted for M/s. Super Auto Ltd. on 03.08.13, for M/s. A.G. Industries Ltd. & for M/s. Sunbeam Auto on 07.08.13, for M/s. Sunbeam Auto Alfa Cotec Ltd. on 09.08.13, for M/s. Autofit Ltd. on 10.08.13, for M/s. Satyam Auto. on 12.08.13, for M/s. Bajaj Sons Ltd. on 13.08.13, for M/s. Rockman Industries on 14.08.13, for M/s. Omax Auto on 16.08.13, for M/s. MDC on 17.08.13, for M/s. Hero Moto Corp. Ltd. Gurgaon, M/s. GAIL India Ltd. Hazira on 21.08.13, for M/s. Bajaj Sons Ltd. Haridwar, M/s. Hitech Gears Ltd., M/s. Shivam Autotech on 22.08.13, for M/s. Unitech on 23.08.13, for M/s. A.G. Industries on 27.08.13, for M/s. A.G. Industries, Bawal & M/s. Sandhar Component on 30.08.13.

CIP Project Gemba Review Audit was conducted for M/s. GAIL India Ltd. on 05.09.13, for M/s. Rockman Industries on 06.09.13, for M/s. Bajaj Sons Ltd. on 07.09.13, for M/s. Autofit Ltd. on 09.09.13, for M/s. Sunbeam Auto Alfa Cotec Ltd. on 11.09.13, for M/s. MDC on 12.09.13, for M/s. Omax Auto & M/s. Bajaj Motors Ltd. Haridwar on 16.09.13, for M/s. Satyam Auto, M/s. Sandhar Component, M/s. Sunbeam Auto on 17.09.13, for M/s. Hema Engg. Ltd. & M/s. Unitech on 18.09.13, for M/s. Bajaj Sons Ltd. Haridwar, M/s. Rico Industries, M/s. Hitech Gears Ltd., M/s. Shivam Autotech, M/s. Omax Auto Ltd. on 19.09.13, for M/s. Satyam Auto on 20.09.13, for M/s. A.G. Industries on 23.09.13, for M/s. Hero Moto Corp Ltd. Gurgaon on 24.09.13, for M/s. Super Auto Ltd. on 25.09.13, for M/s. A.G. Industries Ltd. on 26.09.13, for M/s. Unitool Ltd. on 27.09.13, for M/s. Anu Industries on 29.09.13, for M/s. Neel Metals on 30.09.13.

GAIL Project Gemba Review Audit was conducted for M/s. GAIL India Ltd. Waghodia on 12.08.13, for M/s. GAIL India Ltd., Jhanor Gandhar on 13.08.13.


Details of long term tie up (package deal) to assist the member organization

Long Term Package deal on Analytical Thinking has been initiated at M/s. Honda Cars India Limited.

Long Term Package deal on implementation of QC is in progress at M/s. National Engineerings Ltd.

Training / Workshop On:

QC Tool was conducted for M/s. Aisin Automotives Haryana Pvt. Ltd. on 03.08.13, 14.08.13, 17.08.13, 29.08.13, 06.09.13, 16.09.13, 25.09.13, & 30.09.13. 20, 22, 17, 20, 20, 20, 20, & 20 members attended respectively.

QC Tool was organized M/s. Balmer Lawrie Travel on 03.08.13 & 17.08.13. 15 & 17 participants attended.

QC Tool was conducted M/s. GAIL India Ltd. on 05.08.13. 15 members participated

Analytical Thinking was organised for M/s. Honda Siel Cars Ltd. on 08.08.13, 08.09.13& 24.09.13. 22 participants attended respectively.

Poka-Yoke was conducted for M/s. Shriram Piston & Rings Ltd. on 12.08.13. 17 members attended.

QC Tool was organised M/s. National Fertilizers Ltd. on 13.08.13. 21 participants attended.

5S & Kaizen was conducted for M/s. Honda Siel Cars Ltd. on 29.08.13 & 05.09.13. 22 & 25 participants attended respectively.

QC Implementation was organized for M/s. Suzuki Power Train Ltd. on 31.08.13. 31 members participated.

Awareness Programme for QC teams was conducted for M/s. Bharat Aluminium Co. Ltd. on 04.09.13 & 07.09.13. 17 participants attended respectively.

Awareness Programme on Case Study Guidelines was organized for M/s. Bharat Aluminium Ltd. on 05.09.13, 09.09.13, 10.09.13, 11.09.13. & 12.09.13. 22 members participated respectively.

Awareness Programme on Case Study Guidance was conducted for M/s. Bharat Aluminium Ltd. on 06.09.13. 22 participants attended.

QC Tool was organized for M/s. Suzuki Power Train on 19.09.13, 21.09.13, 23.09.13. 31 members attended respectively.

QC Tool was conducted for M/s. Suzuki Power Train on 26.09.13 & 28.09.13. 25 & 20 participants attended respectively.

HYDERABAD CHAPTER:

Governing Council Meeting

GC Meeting was conducted on 17.08.13. 10 members attended.The Main Points Discussed

1) Action Plan for CCQC- 20132) Delegation of Responsibility


QC Concept & Implementation was conducted at M/s. Rain Cements Ltd. on 27.08.13 & 28.08.13. 22 members participated.

QC Concept & Implementation was organized for M/s. Bharat Dynamics Ltd. on 16.09.13 & 17.09.13. 20 participants attended.


CCQC – 2013 was organized on 12.09.13 & 13.09.13 at Hotel Expotel. 93 teams presented & 588 delegates attended.

The Convention was inaugurated by Sri . Sarve Satyanarayana, Hon'ble Union Minister of State, Ministry of Road Transport & Highways.

Annual General Meeting was conducted on 24.08.13.

KOLKATA CHAPTER:

Promotional Activity on / visit to :

Vice-President, M/s. Videocon Group was made on 06.08.13 regarding sponsorship for CCQC – 2013. 4 participants attended.

Raj Bhavan was made on 12.08.13 to invite Governor for CCQC – 2013. 3 members participated.

Chairman – Coal India Limited was made on 16.08.13 regarding sponsorship for CCQC – 2013. 2 participants attended.

Dy. Genl. Manager, Eastern Railway was made on 19.08.13 regarding training programmes. 2 members participated.

CEO – B.M. Birla Heart Research Institute was made on 26.08.13 regarding participation in CCQC-2013. 2 participants attended.

CEO – CMRI was made on 26.08.13 regarding participation in CCQC-2013. 2 members participated.

CMD, M/s. Garden Reach & Shipbuilders & Engineers Ltd. was made on 04.09.13 regarding sponsorship for CCQC – 2013. 4 participants attended.

CEO –M/s. B.M. Birla Heart Research Centre was made on 12.09.13 regarding participation at Stress Management. 3 members participated.

CEO – M/s. The Calcutta Medical Research Institute was made on 12.09.13 regarding participation at Stress Management. 2 participants attended.

COO – M/s. Kothari Medical Centre was made on 12.09.13 regarding participation at Stress Management. 2 members participated.

Head – (HR) - India Government Mint was made on 17.09.13 regarding participation at Stress Management. 2 members attended.

Innovative / Popular Programme On:

Judges Service was provided for Inter-Departmental Competition on QC held at M/s. Garden Reach Shipbuilders & Engineers Ltd. on 14.08.13. 14 teams participated.


CCQC – 2013 was conducted at Taj Bengal Hotel on 10.09.13. 61Teams & 400 participants attended.


QC was conducted for M/s. Exide Industries Ltd. Shamnagar on 06.08.13 & 25.08.13. 30 participants attended respectively.

QC was organized for M/s. Westinghouse Saxby Farmer Ltd. on 14.08.13. 25 members participated.

QC was conducted for M/s. Exide Industries Ltd. Haldia on 26.08.13. 30 members participated.

QC was organized for M/s. Hindustan Copper Ltd. on 22.08.13 & 23.08.13. 25 participants attended.

QC was conducted for M/s. Exide Industries Ltd. Shamnagar on 29.09.13. 30 members participated.

MADURAI CHAPTER

Details of audit

5S Audit was conducted for M/s. Saradhambigai Paper & Boards on 03.09.13, for M/s. Theni Gurukrishna Textile Mill on 20.09.13, for M/s. Vaighai Agro Product, Alangulam on 02.09.13, for M/s. Vaighai Agro Product, Namakkal on 06.09.13, for M/s. Vaighai Agro Product Nagari on 07.09.13, for M/s. K.L.R.F. Ganghaikondan on 10.09.13, for M/s. Divyalakshmi Textiles on 18.09.13, for M/s. Vaighai Industries, Karaikal on 24.09.13, & for M/s. Bannari Amman Spinning Mills on 26.09.13.

Promotional Activityth thCCQC – 2013 was organized on 28 & 29 Sep'13 at PSNA

College of Engg & Technology. 146 Teams & 900 delegates participated.

Annual General Meeting was conducted on 22.09.13.


QC was conducted for M/s. Saradhambigai Paper & Boards on 03.09.13, for M/s. MCL, Valappadi on 07.09.13, for M/s.

th thApollo Tyres from 9 – 11 Sep'13, for M/s. MCL, R.R. Nagar on 17.09.13, for M/s. Sri. Jayajothi & Co. Ltd.

th thRajapalayam on 4 & 5 Sep'13, for M/s. Gainup Industries Garments on 20.09.13 & for M/s. Gainup Industries Knitting on 21.09.13.

MUMBAI CHAPTER:


1) 5S Implementation was organized for M/s. Tata Steel, Boisar on 02.08.13, 03.08.13, from 09.08.13 to 12.08.13, & on 16.08.13, 17.08.13, 19.08.13 & 20.08.13. 208 participants attended.

2) Lean QC was conducted for M/s. Century Rayon on 30.08.13. 20 members participated.

3) Guidance to QC was organized for M/s. Tata Power Ltd. on 03.08.13, 17.08.13, 24.08.13, 25.08.13, 26.08.13 & 29.08.13. 105 participants attended.

4) Tools & Techniques was conducted for M/s. Cadbury Ltd. on 03.08.13 & 04.08.13. 24 members participated.

5) Counselling Session was organized for M/s. GAIL (India)Ltd. on 05.08.13. 20 participants attended.


M/s. Central Railway Carriage Workshop was made on 06.08.13 for presentation on QCFI activities.

Service to Member Organisation:

M/s. RCF Ltd. Thal was approached on 12.08.13 for implementation of 5S.

Promotional Activityst stCCQC – 2013 was organized on 31 Aug'13 & 1 Sep'13 at

IES Management Institute.


Long term package deal on Quality Circle, TPM, QC & 5S concept is going on with the following organizations:

I M/s. Asian Paintsii) M/s. Hikal Ltd iii) M/s. Camlin Ltd. Tarapuriv) M/s. Kokuyo Camlin Ltd.v) M/s. Cochin Shipyard Ltd.vi) M/s. Gargi HAvii) M/s. Reliance Infra Ltd.

PUNE CHAPTER:

Governing Council Meeting was conducted on 05.12.12. 5 Members attended.


PST was organized for M/s. Virgo Engineers Ltd.

QC was conducted for M/s. GAIL (India) Ltd. on 28.12.12

RAJSAMAND CHAPTER


Kaizen was conducted for M/s. Ginni International Ltd. on 17.04.13 & 18.04.13. 55 members participated.

Health & Art of Living was organized for M/s. Ginni International Ltd. from 03.04.13 to 08.04.13 & on 24.04.13. 36 & 45 participants attended respectively.

Quality Circle Project Competition was conducted on 23.04.13

QC Tools & Techniques was organized for M/s. Ginni International Ltd. on 21.04.13 & 22.04.13.

VADODARA CHAPTER:

Governing Council Meeting was conducted on 06.08.13, 11.08.13, 28.08.13, 31.08.13. 8, 3, 5, & 23 members attended respectively.

Governing Council Meeting was conducted on 02.09.13 regarding Chapter Convention. 6 Members attended.



1) 5S was organized for M/s. Western Railway Workshop on 02.08.13.

2) Guidance on Quality Circle was conducted for M/s. Atul th thLtd. from 5 – 7 Aug'13.

3) 5S & QC was organized for M/s. Transpek Silox Ind. on 03.08.13.

4) QC Counselling was conducted for M/s. GAIL (I) Ltd. Waghodia on 12.08.13, for M/s. GAIL (I) Ltd. Gandhar on 13.08.13, & for M/s. GAIL (I) Ltd. Hazira on 21.08.13.

5) 5S was organized for M/s. P.I. Industries on 27.08.13.

6) Problem Solving Techniques was conducted for M/s. Apollo Tyres Ltd. Limda on 10.09.13.

7) Competition of 5S Work Place Management was orgnanised for M/s. W.Rly, Workshop on 11.09.13.

Details of Audit:

5-S Audit was conducted for M/s. Essar Steel India Ltd. from th th16 – 30 Apr'13.

th th5-S Audit was conducted for M/s. Essar Oil Ltd. from 7 – 9 May'13.

VISAKHAPATNAM CHAPTER:

Details of Popular Programmes

Quiz Competition was conducted at ED (W), Main Conference Hall, M/s. RINL – Vizag Steel Plant on 22.08.13. 22 teams participated.


M/s. Aurobindo Pharma Ltd. was approached in the month of Aug'13 for implementation of 5S & QC, and enrolled them as Permanent Member.

M/s. Material Organisation (V) was approached on 27.08.13 regarding implementation of 5S & QC revival.

M/s. Vizag General Cargo Berth Pvt. Ltd. was approached on 12.09.13 regarding training programme & enrolled them as an Institutional Member.

Service to Member Organisations:

Training on Effective Case Study Presentation was conducted for M/s. Naval Armament Depot on 20.09.13.


Long term package deal on 5S & Quality Circle, is going on with the following organizations:

i) M/s. Aurobindo Pharma Ltd.ii) M/s. Material Organisation iii) M/s. Abhijeet Ferro Techiv) M/s. Vizag General Cargo Berth Pvt. Ltd.

Details of Coordinators / Facilitators / QC Leaders Meet

Facilitators & Coordinators Meeting was organized on 26.09.13. 50 participants attended.


Knowledge & Quiz was conducted at ED (W), Conference Hall, M/s. RINL – Vizag Steel Plant on 20.08.13. 22 teams & 150 participants attended.

Employee Involvement Programme (5S & QC) was organized for M/s. RINL – Vizag Steel Plant on 06.08.13. 25 members attended.

Awareness on 5S & QC was conducted for M/s. Materials Organisation on 10.09.13. 30 participants attended.

Varanasi Centre

Governing Council Meeting was conducted on 01.09.13. ED, QCFI & Centre Members participated.

Training / Workshop on

5S Implementation was organized at office on 10.09.13, & 23.09.13


Visit to Sheo Prasad Gupt Regional Hospital was made on 02.09.13, , 05.09.13, 06.09.13, 11.09.13 & 26.09.13 regarding implementation of 5S , TPM & hospitality to guests.

Met CEE of Sheo Prasad Gupta Regional Hospital & M/s. DLW on 04.09.13.

Visit to Dalla Cement Works was made on 06.09.13, 07.09.13 & 28.09.13 regarding the progress of TPM & Jagruti Group.

Preparations for VRCCQC - 2013 was organized from 13.09.13 To 20.09.13

Sri D.K. Srivastava ED, QCFI, has addressed the delegates of ICQCC -2013 at Taipei, Taiwan on 23rd October 2013 in the Inaugural Session as a keynote Speaker on the subject “5S an Essential Pre-Requisite for the success of QCC & TQM” which was well appreciated by all the audience.

Keynote Address at ICQCC - 2013 Keynote Address at ICQCC - 2013

Taipei, Taiwan (By Sri D.K. Srivastava ED, QCFI,)Taipei, Taiwan (By Sri D.K. Srivastava ED, QCFI,)

Keynote Address at ICQCC - 2013

Taipei, Taiwan (By Sri D.K. Srivastava ED, QCFI,)


ICQCC 2013 - TAIPEIICQCC 2013 - TAIPEIICQCC 2013 - TAIPEI

Date: 22-25 October 2013 Venue: TICC

PARTICIPATION

ParticipantsNo. Country Presentations

Taiwan

Japan

Korea

China

Hong Kong

Singapore

Malaysia

Thailand

Philippines

Indonesia

India

Bangladesh

Sri Lanka

Zambia

Bahrain

Total

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

28

1

11

18

17

31

22

15

2

28

79

0

0

0

0

252

509

11

89

79

46

81

172

104

13

183

370

3

3

8

1

1672

Category Award Number Total

Competition

Excellence

Distinction

Merit

222

14

0

236

16Non - Competition

Organized by: Association of Pioneer Quality Control Research (PQCRA), Taiwan


NCQC - 2013, KOLKATA NCQC - 2013, KOLKATA NCQC - 2013, KOLKATA

RESULTS OF POSTER, POEM, SLOGAN AND ESSAY COMPETITION

NCQC - 2013 POSTER COMPETITION PRIZE

ANUPAM DASMAJI

SUDHIR J. RAWOOL

PAWAN KUMAR

MIHIKA SINGH KUSHWAHA

HD DWIVEDI

S. RAJESH

SHARAD MAHTRE

S. SELVAM

T. NARAYANA RAO

DODDA BASAPPA

B. RAM BABU

K.M. SINGH

NAI UMANG TEAM

RAJ KUMAR PATEL

PRAMOD KUMAR

NTPC LTD - DADRI

RCF LTD, TROMBAY

GODREJ CP. LTD, KATHA - BADDI

GWALIOR GLORY H.S., GWALIOR

SRF LTD, GWALIOR

WHEELS INDIA LTD, SRIPERUMBUDUR

RCF LTD, TROMBAY

ADDISON & CO LTD

BHILAI STEEL PLANT, BHILAI

BHEL - EDN, BANGALORE

NAVAL DOCKYARD, VIZAG

HINDALCO INDUSTRIES LTD, RENUKOOT

GABRIEL INDIA LTD, PARWANA

GODREJ CP. LTD, MALANPUR

TATA MOTORS LTD, JAMSHEDPUR

MEDICARE

GAIN

-

-

-

-

GAIN

ABSOLUTE

UDYAM

IDENTIFIERS

-

SANGHARSH

NAI UMANG

-

-

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

QC NameSl.no Name Organisation

LIST OF WINNERS

NCQC - 2013 POEM COMPETITION PRIZES

B. GANESH SINGH

C.S. SONAWANE

SUDHI RANJAN MOHAPATRA

ASHUTOSH KUMAR CHOUBEY

CHALLANGER TEAM

BINOD KUMAR PUTHAL

Y. RAVI SHANKAR

SURENDRA SINGH SOLANKI

SADHURAM

ARIF ALI

B.K. RAI

V.S. PANDEY

M.M. LAL

NETRAPAL SINGH RAJAWAT

TARANG TEAM

JSW STTEL LTD, TIRANGALLU

HAL, HYDERABAD

SAIL - ROUREKELA STEEL PLANT

R & S MILL, BHILAI STEEL PLANT

WHEELS INDIA LTD, SRIPERUMPUDUR

JINDAL POWER LTD, RAIGARH

NMDC LTD, KIRANDUL COMPLEX


HERO MOTOCORP LTD, DARUHERA

HINDUSTAN ZINC LTD - CHANDERIA SMELTER,

HINDALCO INDUSTRIES LTD, RENUSAGAR POWER

NSPCL, BHILAI

NTPC LTD - UNCHAHAR

GODREJ CP. LTD, KATHA - BADDI (HP)

SANDHAR AUTOMOTIVES, HARIDWAR

INNOVATORS

YANTRA

PIONEER

UDYAMI

CHALLANGER

MRIGTHRISHNA

SRIJAN

VENUS

-

NAVODAYA

VIJETHA

SANJIVAMI

QC 2013

TARANG

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15


LIST OF WINNERS


NCQC - 2013, ESSAY COMPETITION PRIZES

NATBAR BEHRA

U. BHARATI USHA

PRITI - S

HEMANT MATADE

ISPITA BANERJEE

PATEL AR

DILIP KUMAR

ARURADHA KHURAN

RAJEEV SHARMA

GANESH MAHARANA

ROURKELA STEEL PLANT

EXCIDE INDUSTRIES LTD - HOSUR

RCF LTD, MUMBAI

BEL, PUNE

NOAMUNDI IRON MINE, TATASTEEL

APOLLO TYRES, LIMDA, VADODARA

NAVAL ARMAMENT, VIZAG

BEL, KOTDWAR


JINDAL POWER LTD, RAIGARH

PIONEER

RISING SUN

MARATHI

ADISHAKHI

OCEAN

SAGAR

MRIGTHRISHNA

1

2

3

4

5

6

7

8

9

10


LIST OF WINNERS

NCQC-2013 SLOGAN COMPETITION PRIZES

RUCHI TYAGI

YOGESH KUMAR MISHRA

J.K. VERMA

PRAKASH DIWATE

C.S. SONAWANE

PBR MESHRAM

R. PRABHU

R. NAGARAJ

NINU K. MOHAN DAS

HARISH BYTULE

DIMPLE KUMAR

SADHURAM

SUNIL KUMAR SHARMA

DHARAM KUMAR

SOURABHA JASWANT

PRABHAKAR PATRA

PATEL ATUL R

CHALLANGERS TEAM

RAVI TIWARI

PRAMOD KUMAR

SMT. A.U. ZINGADE

H.D. DWIVEDI

H.P. SRIVASTAVA

SANDHAR AUTOMOTIVES, HARIDWAR

SHRIRAM PISTONS & RINGS LTD - GHAZIABAD

RELIANCE INDUSTRIES LTD, NAINI, ALLAHABAD

MOIL LTD, NAGPUR

HAL, HYDERABAD

NMDC LTD, KIRANDUL COMPLEX

EXIDE INDUSTRIES LTD, HOSUR

JSW STEELS, TORANGALLU, BELLARY

RCF LTD, TROMBAY, MUMBAI

R & S MILLS, BHILAI STEEL PLANT

GODREJ CP LTD, KATHA - BADDI

HERO MOTOCORP LTD, DHARUHERA

NTPC LTD - DADRI


JINDAL STAINLESS LTD, HISAR


APOLLO TYRES LTD, WAGHODIA

WHEELS INDIA LTD, SRIPERUMPUDUR



BHEL - PUNE

SRF LTD, MALANPUR

HINDALCO INDUSTRIES LTD, RENUSAGAR

TARANG

-

-

PARAKH

YANTRA

SRIJAN

CHALLANGERS

INNOVATORS

-

UDYAMI

-

VENUS

MEDICARE

POORNATA

-

UDAAN

OCEAN

CHALLANGER

-

SANGHARSH

BHASKARACHAYA

VIJAYPATH

VAYUDOOT

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23


LIST OF WINNERS


V.S. PANDEY

SHARAD MHATRE

NETRAPAL SINGH

YAAR SINGH

MINAKSHI GUPTA

DHARMENDRA TIWARI

MOHAN. N. JOGAR

NSPCL, BHILAI



JINDAL POWER LTD, RAIAGARH

BOKARO STEEL PLANT

GODREJ CP LTD, MALANPUR

BHEL - ELECTRONICS DIVISION - BANGALORE

VIJETA

-

-

MRIGTHRISHNA

-

-

JUPITER

24

25

26

27

28

29

30


SKIT COMPETITION NCQC - 2013, KOLKATA

R. RAM KUMAR

RAJESH KUMAR VERMA

NILESH KULKARNI

GOPAL MUKHERJEE

SHEKAR T.

S.C PRASAD

STAND-BY SELECTION

STAND-BY SELECTION

STAND-BY SELECTION

STERLITE COPPER, TUTICORIN

MOIL LTD, NAGPUR


HINDALCO IND LTD, POWER DIVIN, RENUSAGAR

BHEL - EDN, BANGALORE


JSW STEELS, TORANGALLU

MARICO LTD, DEHRADUN


PAS STARS

PARAKH

GAIN

INDENTIFIERS

ANWESAN

INNOVATORS

POORNATA

1

2

3

4

5

6

7

8

9


The following Skits have been selected for presentation in Skit Competition to be held on 22ND December 2013 at 11:00AM.

AGM Notice AGM Notice AGM Notice ToAll Members

N O T I C E

Notice is hereby given in accordance with Clause No.4 of the constitution of Quality Circle Forum of India that the 30th Annual General Meeting (AGM) will be held at Techno India University EM-4, Sector-V, Salt Lake Kolkata-700091 on 21st Dec'13 at 7.30 PM. to transact the following business.

A G E N D A

1. Welcome by President.

2. Consideration and adoption of the proceedings of the 29th Annual General Meeting held on 18th December 2012.

3. Noting of the election of the directors and induction in the programme.

4. Consideration and adoption of newly elected President, Vice President and Treasurer for the period 21st Dec'2013 to AGM of year 2015.

5. Consideration and adoption of the activities of the Forum for the period 1st April 2012 to 31st March 2013.

6. Consideration and adoption of Audited Balance Sheet, Income and Expenditure Account and Auditors Report for the period of April 2012 to March 2013.

7. Appointment of the Auditors for the period April 2013 to March 2014.

8. Action plan for the year 2013 - 2014 by Executive Director.

9. Considerations of Resolutions for which 15 days' notice has been given and has been admitted by the president.

10. Vote of thanks.

All Members are requested to attend the AGM.

DK. SrivastavaExecutive Director


INDEPENDENT AUDITORS' REPORT

M. ANANDAM & COM. ANANDAM & COM. ANANDAM & COChartered Accountants

Report on the Financial Statements

We have audited the accompanying financial statements of Quality Circle Forum of India which comprise the Balance Sheet as at March 31„ 2013 and the Income and Expenditure Account for the year ended on that, and a summary of significant accounting policies and other explanatory information.

Management's Responsibility for the Financial Statements

Management is responsible for the preparation of these financial statements that give a true and fair view Of the financial position and financial performance of the Institute in accordance with the Generally Accepted Accounting Policies and Standards. This responsibility includes the design, implementation and maintenance of internal control relevant to the preparation and presentation of the financial statements that give a true and fair view and are free from material misstatement, whether due to fraud or error.

Auditor's Responsibility

Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with the Standards on Auditing issued by the Institute of Chartered Accountants of India. Those Standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the.financiai statements. The procedures selected depend on the auditor's judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the Company's preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of the accounting estimates made by management, as well as evaluating the overall presentation of the financial statements.

The Financial Statements of 22 Chapters have been audited by other auditors, whose reports have been furnished to us and, in our opinion, in so far as it relates to the amounts included in respect of the chapters, are based solely on their report

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

Basis for Qualified Opinion

1. Reconciliation and confirmation of Receivables and payables (Note No 4 (b) to the financial statements).

2. Reconciliation of chapter balances and TDS receivable (Note No 4 (c)(d) to the financial statements).

Opinion

In our opinion and to the best of our information and according to the explanation given to us, expect for the effects of the matters described in the Basis of Qualified Opinion paragraph the said financial statements give a true and fair view in so far as it relates to:

a) In the case of the Balance sheet, of the state of affairs of the Institute as at March 31st, 2013

b) In the case of the Income and Expenditure account, of the excess of Income over Expenditure for the year ended on that data

Place: Secunderabad Date: 06.10.2013

Sd/-For M. Anandam& Co., Chartered Accountants

(Firm Regn.No.000125S)

Sd/-R.Sivaraman Partner

M.No.023952


QUALITY CIRCLE FORUM OF INDIA306, 3rd Floor, Navketan Chambers, Sarojini Devi Road,

SECUNDERABAD

Consolidated Balance Sheet as on 31st March, 2013

Consolidated Balance Sheet Consolidated Balance Sheet Consolidated Balance Sheet

As per our report of even dateFor M.Anandam & Co.,Chartered Accountants(Firm Regn.No:000125S)

For Quality Circle Forum of India

2012-13 2011-12

Rs Rs

SOURCES OF FUNDS

1. Capital Fund 15,56,86,541 13,90,44,043

2. Loan from Bank 38,76,108 34,10,900

3. Other Liabili�es 62,29,883 68,65,584

TOTAL 16,57,92,532 14,93,20,527

APPLICATION OF FUNDS

1.Fixed Assets : 3,72,03,549 2,93,05,579

2. Other Deposits 7,37,795 3,60,709

3.Sundry Debtors 40,65,680 51,36,789

4. Loans and Advances 1,40,34,047 77,36,155

5. Stock of Books 21,22,421 18,87,121

6. Cash & Bank Balances 10,76,29,041 10,48,94,175

TOTAL 16,57,92,532 14,93,20,527

Sd/-R.Sivaraman

Partner M No : 023952

Place: SecunderabadDate

Sd/-Dr. R. C Agarwal

President

Sd/-Shri. B. Subramaniam

Hon. Treasurer

Sd/-DK Srivastava

Executive Director


QUALITY CIRCLE FORUM OF INDIA306, 3rd Floor, Navketan Chambers, Sarojini Devi Road,

SECUNDERABAD

Consolidated Income and ExpenditureConsolidated Income and ExpenditureConsolidated Income and Expenditure

Consolidated Income and Expenditure for the year 2012-13

As per our report of even dateFor M.Anandam & Co.,Chartered Accountants(Firm Regn.No:000125S)

For Quality Circle Forum of India

Sd/-R.Sivaraman

Partner M No : 023952

Place: SecunderabadDate

Sd/-Dr. R. C Agarwal

President

Sd/-Shri. B. Subramaniam

Hon. Treasurer

Sd/-DK Srivastava

Executive Director

INCOME 2012-13 2011-12

Membership fee 27,33,988 21,52,955

Inhouse Training Program fee 1,84,63,251 1,61,80,250

CCQC/NCQCSurplus 1,31,74,051 1,36,19,130

Sale of Books 19,87,774 15,98,204

Interest from Bank 1,00,32,878 79,41,142

Rent Receipts 18,03,062 16,27,768

Workshop Surplus 13,45,154 13,70,282

Other Income 8,21,939 5,80,334

Increase/Decrease in Stock of Books 3,09,618 -49,085

Surplus on Transfer of Premises to HQ 7,95,072 0

Total 5,14,66,786 4,50,20,979

Expenditure 2012-13 2011-12

Salaries & Exgra�a 73,42,990 68,23,350

Repairs & Maintenace 7,37,125 12,34,386

Prin�ng & Sta�onery 18,39,336 14,09,869

Rent Rates & Taxes 15,04,984 14,56,237

Adminstra�ve Expenses 29,42,021 29,83,368

Mee�ngs Expenses 13,40,318 10,79,585

Faculty & Honorarium 1,17,01,089 1,01,46,819

Travel & Conveyance 24,60,210 14,38,646

Prin�ng /Purchase of Book 11,72,228 7,48,593

Membership Share 14,95,036 16,07,725

Dona�ons 0 69,818

Audit Fee 1,88,388 1,59,438

Other Expneses 11,96,248 12,46,060

Deprecia�on 29,22,980 24,42,842

Wri�en Off 3,65,918 78,071

Total 3,72,08,870 3,29,24,807

Excess Income over Expenditure 1,42,57,916 1,20,96,172

Evolution of Total Quality Management Evolution of Total Quality Management

and It's Significant and It's Significant

Evolution of Total Quality Management

and It's Significant

Total quality management is an endless journey in pursuit of a delighted customer. In recent years, the word “quality” itself has changed meaning. It has come to mean more than the reliability and price/performance of a product The quality improvement movement in general and total quality management in particular have become very popular in America during the past three decades. The force that generated this movement is the fierce competitiveness of the global market. As the relative decline of the American economy in the late 1970‟s became apparent, many U.S. industries began to transform the traditional way of doing business into an organizational approach focusing on continuous improvement in order to become competitive. In the early 1900‟s, Frederick Taylor, founder of the “Scientific Management” movement, promoted his "one best way" method as a set of scientific principles to measure the efficiency and productivity of any given task. His approach had a strong impact on managerial practices in America during that time. Taylor‟s basic principles require four tasks that can be described as follows:

(1) The development of standards;

(2) The fitting of a worker to a specific task;

(3) The provision of means to encourage each worker to best utilization of his ability; and

(4) The organization controls the various phases of a project

Those tasks seem to be obvious today, but 100 years ago, in 1912, they were revolutionary. It is amazing how much Scientific Management is still around and exerts influence on modern management; Taylor is viewed as the “grandfather” of business process reengineering and the intellectual foundation for the work on business process change. In many respects, modern managerial practice grows largely out of Taylor‟s classical approach. For example, the Gant chart, invented by Henry Gant, one of Taylor‟ associates, is still widely used today

In the late 1980‟s, the quality improvement movement and its potential impact on organizational theory and practice, often under the banner of TQM, appear to have several parallels with Taylor‟s principles In this context, TQM is more than just a slogan or a program; indeed, its movement professes a fundamental change in values, theory, and practice of modern organizations. Enter Dr. W. Edwards Deming, “the man who discovered quality” and his principles with a focus on the customer and a potential impact on organizational theory and practice. Deming and his management principles are as Customer Satisfaction, Organizational Culture, Leadership Commitment Teamwork. of TQM. Now we are going to see them 1-Customer Satisfaction Deming's management theory is thought provoking. He developed a quality management theory his ideas had a major effect on Japan where he was invited to teach about quality and productivity in the early 1950's. Deming convinced the Japanese business community that it was always cheaper to do the job right the first time than to let defects enter the production line. His advice was that focusing on quality, and producing products that did not fail, could make them a force in the world market. Adopting Deming‟s ideas and principles, the Japanese business community began embarking on the quality journey. As the years went by, Japan‟s economic strength increased dramatically as it rose from the ashes of the war to an enormous industrial power in the world.

2-Organizational Culture

Deming sees TQM as a theory of society rather than a theory of management. He suggests that

the business goal of an organization is not just only to make profits, but also continue to exist and provide jobs, as condensed in his first point: “Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs” (Deming, 1986)Profits are understood as products of a system designed to keep an organization in business and to keep workers continuing to create products possessed of a social utility that enhances the quality of life. Quality of life can be achieved through the development of an organic system connecting top management commitment throughout organization, from workers to suppliers and consumers. This way, quality products can be achieved by making it everyone‟s responsibility. This cultural aspect is critical in modern and complex organizations. Through the adoption of his method, Deming argues that total social welfare is enhanced. Others see TQM as an "institutional system" because it requires the re-orientation of issues at both the organizational and societal level (Knonenberg & Loeffler, 1991). In other words, TQM is an attempt to introduce some critical radical humanist change concept into an otherwise functionalist world (Burrell & Morgan, 1988). Nevertheless, this focus on process and never-ending quality, as opposed to goal stipulation and prescriptive modeling, may be a welcome initiative in the field of public administration and policy.

3-Leadership Commitment

Deming believes that the American style of management must be transformed. This new style of management consists of leadership based on a system of profound knowledge in which all components are integrated into a whole and cannot be separated. He urges the top leadership of organizations to improve their systems of production and service by determining the roots of problems in order to identify which problems were due to the workers and which problems were due to the system. This idea is condensed as his fifth point, “Improve constantly and forever the system of production and service, to improve quality and

-M.Z.QuadriMember QCFI


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