Composed & Solved by - Shayyan Malik - NING

MGT-501 Human Resource Management

Prepared By: Shayyan Malik

Composed & Solved by Shayyan Malik

[email protected] Dubai, UAE.

Table of Contents:

Page no: Past Papers of Mid Terms 001 to 088 Mid Term Quiz 088 to 218 Past Papers of Final Terms 218 to 585 Final Term Quiz 585 to 758 Some Short & Long Questions Final Term 758 to 779 MID TERM PAST PAPERS Fall 2008 (Session - 2) Question No: 01 The re-arrangement of organizational structure & change in organizational culture is accomplished during:

a. Task analysis b. Organizational analysis c. Person analysis d. Management analysis PG 96

Question No: 02 Decision regarding the delivery medium for training is made prior to which of the following step?

a. Evaluating the training program b. Designing the contents of training to be delivered c. Identifying whether the training is required or not d. Conducting need assessment to identify issues

Question No: 03



Organization, where employees are provided with the opportunity to learn on continuous basis is known as:

a. Formal b. Informal c. Bureaucratic d. Learning

Question No: 04 Which of the following statement defines 'Socialization'?

a. The formation of an attachment bond between an infant and its career b. The tendency of social theorists to explain everything in terms of social causes c. The process of becoming part of a society by learning its norms and values d. The historical process by which societies change from traditional to modern ones

Question No: 05 The screening used to reduce absenteeism on the basis of medical problems and to establish a baseline for future health insurance claims, is:

a. Physical examination PG 89 b. Personality test c. Polygraph test d. Substance abuse

Question No: 06 In order to appoint a lecturer for management, the senior faculty asked Mr. Ali to deliver a sample lecture to one of the MBA batch. The evaluation form is provided to students to grade Mr. Ali as a competent teacher in terms of his communication & convincing abilities. What type of test is said to be conducted for the evaluation of Mr. Ali?

a. Reliable test b. Content-valid test c. Face-valid test d. Construct-valid test

Question No: 07 What measure should be needed to ensure effective recruitment?



a. Keep pool of large size to get best out of it b. Address personnel needs of applicants c. Meet economies of scale for an organization d. Clearly understand organizational goals

Question No: 08 Which of the following identifies the minimum acceptable qualification that the incumbent must possess to perform a particular job successfully?

a. Job analysis b. Job specification PG 69 c. Job description d. Job evaluation

Question No: 09 SWOT Analysis is a tool for:

a. Determining the mission b. Dividing missions into goals c. Scanning the environment PG 62 d. Monitoring frequent performances

Question No: 10 People within a group who initiate the work, give new ideas and also collect information about the task, are actually performing:

a. Information collector roles b. Task oriented roles PG 24 c. Relationship oriented roles d. Individual roles

Question No: 11 Individual's behavior comprises of:

a. Heritage b. Perception c. Emotions d. All of the given options



Question No: 12 Which of the following term is used to study the collective behavior of individuals within an organization?

a. Organizational culture b. Organizational norms c. Organizational behavior PG 17 d. Organizational rules

Question No: 13 Which of the following skills are required most by the Top-level managers?

a. Technical skills b. Interpersonal skills c. Conceptual skills PG 10 d. All of the given options

Question No: 14 Which of the following department of an organization perform the managerial function of matching organizational needs with the skills & abilities of the employees?

a. Finance department b. Marketing department c. Production department d. Human Resource department

Question No: 15 A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as:

a. Planning b. Decentralization c. Restructuring d. Outsourcing

Question No: 16



Which of the following aspect should be considered during task analysis, before conducting the training in an organization?

a. Individuals who require training b. Shortcomings in existing technology c. Ineffective feedback system of organization d. Areas where training is required

Question No: 17 As an HR manager you have collected and reviewed the information\data related to a particular job, while conducting the job analysis. What will be your next step in this situation?

a. Maintaining and updating the jobs b. Identify objectives of job analysis c. Identify the job to be analyzed d. Draft job description & job specification

Question No: 18 Which of the following step is MOST important in creating job-fit?

a. An effective selection process b. Promotion and transfer of existing employees c. Training of employees d. Competitive compensation packages

Question No: 19 Members of an effective team should be more:

a. Extrovert b. Homogeneous c. Inflexible d. Introvert

Question No: 20 ________ team allows groups to meet without concern for space or time and enables organizations to link workers together.

a. Process



b. Self-managed c. Virtual PG 25 d. Cross-functional

Question No: 21 Which one of the following is NOT the characteristic of a Virtual Team?

a. Lack of nonverbal signals b. Limited social contact c. Increased social relationship d. Ability to overcome time and space constraints

Question No: 22 _____________ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs.

a. Synergy b. Enthusiasm c. Energy d. Initiative

Question No: 23 Which is NOT a weakness of group decision-making?

a. Group decisions are time-consuming b. Groups enhance creativity through diverse views c. Group members suffer from ambiguous responsibilities d. Groups can be dominated by one or a few members

Question No: 24 Managers who are indulged in establishing policies & procedures are fall under which category?

a. Staff b. Line PG 51 c. Functional d. Operational

Question No: 25



Which of the following term best represents the individuals who have interests in an organization and influenced by it?

a. Workforce b. Stakeholders c. Customers d. Stockholders

Question No: 26 Who collects information from institutions & organizations outside their own, and facilitate the organizational personnels with that gathered information?

a. Monitor PG 12 b. Liaison c. Disseminator d. Figurehead

Question No: 27 Being a Figurehead, manager has to perform which of the following role?

a. Informational roles b. Decisional roles c. Interpersonal roles PG 12 d. Sequential roles

Question No: 28 How many levels of management are in a traditional organization?

a. 5 b. 3 PG 10 c. 8 d. 4

Question No: 29 The ability to think about abstract & complex situations is refered to as:

a. Mechanical skill b. Technical skill



c. Interpersonal skill d. Conceptual skill PG 10

Question No: 30 Controlling is mandatory to:

a. Large organizations b. Small & medium enterprises c. All of the given options d. Private organizations

Question No: 31 "Management" is concerned with the administration of:

a. Human resource b. Financial resource c. Physical resource d. All of the given options

Question No: 32 A special form of recruitment that involves placing a student in a temporary job with no obligation either by the company to hire the student permanently or by the student to accept a permanent position with the firm following graduation, is known as:

a. Cooperative work b. Student placement c. Internship program PG 79 d. Student leasing

Question No: 33 Which of the following terminology describes the legal legislation in which job applicant should not be rejected on the basis of discriminatory practices?

a. Affirmative action b. Legal compliance c. Equal employment opportunity d. Stereotype

Question No: 34



If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the _____________________ of its affirmative action.

a. Performance b. Gaps c. Effectiveness d. Discrepancies

Question No: 35 Which of the following emerged when individuals realized the strength they could gain by joining together to negotiate with employers?

a. Trade unions PG 156 b. Human relation movement c. Employment legislations d. None of the given options

Question No: 36 HR department became the main force behind all changes during:

a. Mechanistic period b. Catalytic period c. Organistic period d. Strategic period

Question No: 37 As a result of which of the following activity, HRIS is gaining popularity day by day?

a. Generating organizational reports b. Managing resources effectively c. Retrieving timely information d. Handling bundles of data

Question No: 38 Achievable & quality performance standards can be set with the help of accurate:

a. Job analysis b. Job description



c. Job specification d. Job evaluation

Question No: 39 Organizational Behavior is a study of investigating the impact of:

a. Employees' behavior in an organization PG 17 b. Societal behavior on an organization c. Country's culture on an organization d. Country's economy on an organization

Question No: 40 Which of the following is the main focus of Organizational Behavior?

a. Society b. Stockholders c. People at work PG 21 d. Union

Fall 2008 (Session - 2) 2 Question No: 41 While conducting job analysis the 'Observation Method' is useful when:

a. Job requires more intellectual skills to complete b. Job is repetitive in nature c. Job is market oriented and requires more data d. Job consists of observable physical activity

Question No: 42 Which one of the following is NOT included in 'Training and Development'?

a. Orientation b. Career development c. Employee education d. Recruitment

Question No: 43



Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve:

a. Targeted sales goals b. Individual career goals c. Return on investment d. Organizational objectives

Question No: 44 Which of the following reflects the holding beliefs about people that place them in categories for recognizing and accepting differences?

a. Backlash b. Mistrust c. Cohesiveness d. Stereotyping

Question No: 45 Which one is NOT the reason of joining groups by people?

a. To get affiliation b. To gain power c. To get security d. To get promotions




a. Organizational culture b. Organizational norms



c. Organizational behavior d. Organizational rules

Question No: 48 Which of the following represents the expression "2+2=5"?

a. Efficiency b. Effectiveness c. Productivity d. Synergy

Question No: 49 Formal organizations are _________ organizations.

a. Structured b. Unstructured c. Irrational d. Spontaneous

Question No: 50 Which of the following aspect should be considered during task analysis, before conducting the training in an organization?

a. Individuals who require training b. Shortcomings in existing technology c. Ineffective feedback system of organization d. Areas where training is required

Question No: 51 Which of the following stage of training module identifies the mediums of training?

a. Designing phase of training b. Training Need Analysis c. Determining training objectives d. Training evaluation

Question No: 52



The process by which people acquire skills & abilities required to perform jobs at hand, is known as:

a. Learning b. Training c. Development d. Need analysis

Question No: 53 According to which of the following interview type, several applicants are being interviewed by one or more company representatives?

a. One-to-one interview b. Panel interview c. Group interview d. Stress interview

Question No: 54 What could be the main consideration of an HR manager during recruitment?

a. Outsource the employee selection to recruiting agencies b. Screen the pool of appropriate applicants c. Attract a large number of applicants d. Only hire the experienced candidates

Question No: 55 Why organizations provide attractive salaries, fringe benefits, career development opportunities and respect to their employees?

a. To attract more and more people b. To enforce government regulations c. To retain valuable human resource d. To be the market leader in the future


a. Extrovert b. Homogeneous



c. Inflexible d. Introvert



Question No: 58 Organizations shifted from manual to computerized system as a result of:

a. Workforce diversity b. Technological advancement c. Stake holder’s involvement d. Globalization

Question No: 59 The intellectual & mechanical process used by an organization to transform inputs into outputs is termed as:

a. Task b. People c. Structure d. Technology

Question No: 60 “Organizational Structure” is the basic arrangement of:

a. Financial resources b. Employed technology c. Physical resources d. Organizational workforce

Question No: 61 Who is responsible to take corrective actions in response to unforeseen problems?



a. Liaison b. Disturbance-handler c. Figurehead d. Spokesperson

Question No: 62 Which of the following best reflects the responsibility of a Disseminator?

a. Represent the organization to the outsiders b. Hire, train, motivate employees c. Perform duties that are symbolic & ceremonial in nature d. Transmit information to organizational members

Question No: 63 Which of the following characteristic/s is/are part of Conceptual skills?

a. Analytical ability b. Logical thinking c. Inductive reasoning d. All of the given options

Question No: 64 Which of the following abilities are categorized as the Technical skill of an individual?

a. Judgment & creativity b. Analysis & communication c. Knowledge & proficiency d. Innovation & advancement

Question No: 65 Ratio of outputs to inputs is known as:

a. Performance b. Effectiveness c. Motivation d. Efficiency

Question No: 66



"Effectiveness" is represented by:

a. Doing things right b. Doing right things right c. Doing things right at the right time d. Doing things right by right person

Question No: 67 Which of the following HR function is the basic element of recruitment?

a. Attract the job applicants for the particular post b. Select the best one among all applicants c. Train the people as per organizational requirements d. Fire the non-performing employees


a. Cooperative work b. Student placement c. Internship program d. Student leasing

Question No: 69 Which of the following is an online recruitment method engaged in by a single employer or group of employers to attract a large number of applicants?

a. Job fairs b. Recent grads c. Internship programs d. Recruiting sites

Question No: 70 According to which act, pay discrimination on the basis of gender for same position & performance is prohibited?



a. Civil rights b. Equal pay c. Worker compensation d. Age discrimination

Question No: 71 The invisible barrier that blocks females & minorities from ascending into upper levels of an organization, is termed as:

a. Gender discrimination b. Glass ceiling c. Affirmative action d. Stereotype



Question No: 73 Which of the following is said to be one of the major advantages of HRIS?

a. Reduce administrative costs b. Involvement of computers c. New filing system d. Enhance employees’ involvement

Question No: 74 Which of the following is served as criteria for declaring a particular job as worth-full?

a. Physical motion b. Significance of task c. Mental stress d. Long working hours

Question No: 75



Which of the following condition stimulates the need of Job analysis within an organization?

a. Creation of New jobs b. Prior to job specification c. While modifying existing jobs d. All of the given options

Question No: 76 The set of tasks & duties assigned to a particular person is said to be his/her:

a. Duty b. Responsibility c. Work d. Position

Question No: 77 “Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant. Should have working experience in integrated management system environment & have an understanding of the commercial aspects of IPPs. Must possess managerial skills to lead & deliver.” This section of job advertisement represents which of the given term?

a. Job analysis b. Job description c. Job specification d. Job evaluation

Question No: 78 Read carefully the following section of job advertisement.

• “Management, both technical & administrative affairs. • Promotion of marine R&D activities for the purpose of protection/preservation

of marine environment. • Exploration, exploitation & management of marine research & development

within the marine zone of Pakistan. • Any other responsibility assigned by the Ministry of Science & Technology,

Government of Pakistan.”



This section of job advertisement represents which of the following term?

a. Job analysis b. Job description c. Job specification d. Job summary

Question No: 79 Which of the following is said to be the main focus of Organization Behavior?

a. How to become more effective in society b. How to best utilize human resource c. How to become environmental friendly d. How to become a market leader

Question No: 80 Why Interpersonal skills are essential for employees to remain effective in their jobs?

a. Helpful in the employees' motivation b. Enhance the employees' skills c. Increase the profitability of an organization d. Promote the centralized culture in an organization

Fall 2009 (Session - ) Question No: 81 Organizational Behavior is a study of investigating the impact of:

a. Employees' behavior in an organization PG 17 b. Societal behavior on an organization c. Country's culture on an organization d. Country's economy on an organization

Question No: 82 With the emergence of Information Technology (IT), organizations are needed to perform which of the following activity in response to this new technological trend?

a. Job evaluation b. Job specification



c. Job description d. Job analysis



Question No: 84 'Job specification' is said to be an outcome of which of the given term?

a. Job analysis PG 69 b. Job title c. Job evaluation d. Job worth

Question No: 85 Jobs are compensated on the basis of:

a. Job analysis PG 66 b. Job specification c. Job worth d. Job description

Question No: 86 Technically HRIS is a/an:

a. System software b. System hardware c. Database system d. Operating system

Question No: 87 HRIS is used to facilitate the decisions related to:



a. Overall organization b. Employment planning c. Sales forecasting d. Resource allocation



Question No: 89 HR department maintains _______________ records.

a. Employee PG 177 b. Sales c. Production d. Inventory

Question No: 90 Why organizational goals should be measurable?

a. Ensure goal ambiguity b. Ensure goal attainment c. Put high effort d. Encourage employee participation

Question No: 91 _______________ is the main source of innovations.

a. Upgraded technology b. Human mind c. Competitors' pressure d. Research & Development

Question No: 92



Which of the following emerged when individuals realized the strength they could gain by joining together to negotiate with employers?

a. Trade unions b. Human relation movement c. Employment legislations d. None of the given options


a. Liaison b. Disturbance-handler PG 12 c. Figurehead d. Spokesperson

Question No: 94 Which of the following role a manager performs as a Resource allocator?

a. Interpersonal role b. Decisional role c. Informational role d. Supportive role

Question No: 95 Under which of the following role, manager discusses issues and bargains with other units to gain advantages for their own unit?

a. Negotiator b. Spokesperson c. Disseminator d. Entrepreneur

Question No: 96 Organization is said to be an open system, because:

a. It operates within an environment PG 14 b. It operates in isolation c. Its activities are random



d. Its activities are independent Question No: 97 Which of the following approach emphasizes the effect of psychological & social factors on employees’ performance?

a. Scientific approach b. Rational approach c. Human relations approach d. Systematic approach

Question No: 98 How often HR planning process is implemented within an organization?

a. Continuously b. Annually c. Bi-annually d. Quarterly

Question No: 99 The best hiring occurs when the goals of which of the following should consistent to each other?

a. HR managers, Finance managers b. Head office, Branch c. Organization, Individual d. Lower managers, Top managers


a. To retain valuable human resource b. To be the market leader in the future c. To attract more and more people d. To enforce government regulations

Question No: 101 An organization posts advertisement in the news paper as:



“Approximate Gross salary is Rs. 24,000/ per month. In addition to above salary the candidate on appointment will also be entitled for other attractive benefits/facilities like pick and drop, indoor medical facility, housing subsidy etc”. This represents:

a. The organization’s policy for attracting more potential candidates b. The organization is creating its positive image in the market c. The organization is clearly defining the job position d. The organization’s policy to retain valuable employees

Question No: 102 A test conducted to ensure the biological fitness of an individual by identifying the presence of any inherited diseases like diabetese, heart diseases, neurological disorders etc, is termed as:

a. Hereditary testing b. Gene testing c. Instinct testing d. Genetic testing




a. Information collector roles b. Task oriented roles PG 24 c. Relationship oriented roles d. Individual roles

Question No: 105 Organizations started emphasizing on making rules and regulations during:



a. Mechanistic period b. Legalistic period c. Catalytic period d. Strategic period

Question No: 106 'Career counseling' is part of which of the following functions of HRM?

a. Compensation & benefits b. Planning & selection c. Training & development PG 103 d. Maintenance of HRIS

Question No: 107 Which of the following force makes an individual eligible to make decisions, give orders & directing work activities of others?

a. Power b. Influence c. Authority PG 168 d. Command


a. Determining the mission b. Dividing missons into goals c. Scanning the environment d. Monitoring frequent performances

Question No: 109 What comes prior to environmental scanning of an organization?

a. Determining organizational mission b. Monitoring the action plans c. Developing budgets for plans d. None of the given options





Question No: 111 Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization?

a. Selection b. Recruitment PG 74 c. Staffing d. Enrollment

Question No: 112 The extent to which an employment selection test provides consistent results is known as:

a. Reliability PG 84 b. Dependability c. Consistency d. Trustworthiness

Question No: 113 Which of the following test can best evaluate the routine production activities of job that require coordination & physical strength?

a. Cognitive aptitude test b. Job knowledge test c. Vocational interest test d. Psychomotor abilities test

Question No: 114 Which of the following test indicates the person’s inclination towards a particular occupation that provides satisfaction to that individual?



a. Vocational interest test PG 85 b. Cognitive aptitude test c. Personality test d. Psychomotor abilities test

Question No: 115 Which of the following source can be used to ensure the authentication of the information provided by the job applicant?

a. Reference check b. Criminal record c. Application form d. Credit history

Question No: 116 Background investigations and reference checks are considered to verify candidate’s _____________.

a. Age b. Marital status c. Credentials d. Gender

Question No: 117 Non-Muslims are not allowed to enter the territory of Mekkah & Madina, due to this restriction, McDonalds made local hiring for its subsidiaries in these regions. Which hiring approach they have adopted in response to this limitation?

a. Parent-country national b. Host-country national c. Third-country national d. Headquarter national


a. Evaluating the training program b. Designing the contents of training to be delivered



c. Identifying whether the training is required or not d. Conducting need assessment to identify issues

Question No: 119 HRM is said to be effective when _________________ is achieved.

a. Minimization of wastage b. Cohesive work environment c. Customer satisfaction d. Large market share

Question No: 120 "Effectiveness" is represented by:

a. Doing things before time b. Doing right things right c. Doing things in minimum time d. Doing things with minimum resources

Fall 2009 (Session - 2) 2 Question No: 121 Which of the following structure is formed to facilitate the work flow for goals achievement?

a. Society b. Organization c. Union d. Government

Question No: 122 Impact of individuals' behavior within an organization is studied under:

a. Organizational Culture b. Organizational norms c. Organizational behavior PG 17 d. Organizational rules

Question No: 123



The three most important job-related attitudes are:

a. Job involvement, organizational commitment and job enrichment b. Job satisfaction, job orientation and organizational commitment c. Job satisfaction, job involvement and organizational commitment d. Job satisfaction, Job enlargement and organizational behavior

Question No: 124 What could be the reason behind linking HRM with the strategic goals & objectives of an organization?

a. Promote Centralization b. Foster innovation & flexibility c. Support bureaucratic culture d. Develop rigid policies



Question No: 126 While developing laws, management should be able to:

a. Implement laws by force b. Modify as per requirement c. Defend their decisions d. Easily convey among employees

Question No: 127 Which of the following Management functions are applicable w.r.t HRM?

a. Planning, organizing, leading & controlling PG 3 b. Planning & organizing only c. Leading & controlling only d. None of the management functions applied



Question No: 128 Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:

a. Equal employment opportunity b. Affirmative action PG 55 c. HR planning d. Litigation process

Question No: 129 Which of the following recruitment method provides a platform to multiple employers to attract large number of applicants?

a. Job offer b. Job fair PG 76 c. Job Festival d. Job listing

Question No: 130 In order to promote unbiased management, organizations should develop:

a. Powerful union b. Legal compliance c. Strategic alliances d. Stakeholder influence

Question No: 131 Good judgment, creativity, and the ability to see the big picture are the abilities of managers having:

a. Technical skills b. Interpersonal skills c. Conceptual skills PG 10 d. Practical skills

Question No: 132



How many levels of management are in a traditional organization?

a. 4 b. 5 c. 3 d. 8


a. Liaison b. Disturbance-handler PG 12 c. Figurehead d. Spokesperson


a. Negotiator PG 11 b. Spokesperson c. Disseminator d. Entrepreneur

Question No: 135 Unilever is serving all around the world with its diversified products, it is said to be practicing:

a. Technological advancements b. Rapid changes c. Stakeholders' management d. Business globalization PG 16

Question No: 136 Which of the following managers assist the line managers by providing them advices while taking major decisions?

a. Staff b. Functional



c. First-line d. Operational

Question No: 137 ___________ team has control over its work pace, determination of work assignments and operate without a manager.

a. Problem identification b. Self-managed PG 25 c. Virtual d. Cross-functional

Question No: 138 A __________ is defined as two or more interacting and interdependent individuals who come together to achieve particular objectives.

a. Department b. Group PG 28 c. Organization d. All of the given options

Question No: 139 "People working in your organization are more than the actual requirements". Which one of the following strategy you prefer to solve this problem?

a. Recruitment b. Training c. Layoff PG 61 d. Merger

Question No: 140 "People working in your organization are less than the actual requirements". Which of the following strategy you prefer to solve this problem?

a. Downsizing b. Transfers c. Demotions d. Recruiting PG 74



Question No: 141 'There is no need to make any new appointment'; therefore, the organization has transferred Mr. Azam to another branch. This step of the organization is taken to:

a. Increase the labor supply than demand b. Maintain the balance of labor supply and demand c. Decrease the labor supply than demand d. Devastate the balance of labor supply and demand

Question No: 142 Which of the following represents the basic goal of the recruitment?

a. Communicate job opening positions clearly b. Attract maximum number of applicants c. Self select out the candidates to save time and money d. Attract the qualified candidates & not the unqualified ones



Question No: 144 While recruiting globally, organizations have to:

a. View applicants as “commodities” b. First define the relevant labor market c. View applicants as “customers” d. Ensure EEO & QWL as per local labor laws

Question No: 145 Previous company records & customer satisfaction surveys may serve as a source for:

a. Cultivating learning culture within the organization b. Determining deficiencies that require training



c. Developing career development plans for employees d. Identifying training outcomes through evaluation



Question No: 147 To encourage and authorize workers to take initiatives to reduce costs, improve operations, product quality and customer service is known as:

a. Authority b. Decentralization PG 36 c. Empowerment d. Centralization

Question No: 148 Cost of human resource increases considerably due to which of the following?

a. Cost of production b. Rate of absenteeism c. Complicated technology d. Outdated equipment

Question No: 149 To increase the group cohesiveness managers have to:

a. Forcefully apply rules & policies b. Increase competition with other groups c. Encourage mutual participation d. Nurture politics within the groups

Question No: 150



Initially the personnel department was only involved in:

a. Recruitment & selection b. Compensation & benefits c. Training & development d. Scheduling vacations PG 31

Question No: 151 Which of the following managers are refered as service providers?

a. Line b. Staff c. Functional d. Operational

Question No: 152 While conducting job analysis the 'Observation Method' is useful when:

a. Job requires more intellectual skills to complete b. Job is repetitive in nature c. Job is market oriented and requires more data d. Job consists of observable physical activity

Question No: 153 Which of the following term is used for choosing the individual that is best suited to a particular position and to the organization from a group of potential applicants?

a. Recruitment b. Selection c. Staffing d. Enrollment

Question No: 154 The number of people hired for a particular job compared to the number of individuals in the applicant pool is often expressed as:

a. Application ratio b. Recruitment ratio c. Selection ratio PG 81



d. Employment ratio Question No: 155 Which selection tool is considered least by HR managers while hiring an individual?

a. Candidate interviews b. Reference letters c. Application blanks d. Academic records

Question No: 156 Which of the following department is responsible for the socialization of new employees?

a. Human Resource Department b. Accounts Department c. Marketing Department d. Administration Department

Question No: 157 Organization, where employees are provided with the opportunity to learn on continuous basis is known as:


Question No: 158 Paperless organizations are the organizations which are:

a. Using computer terminal only b. Maintaining manual filling systems only c. Shifting from manual to computerized databases d. None of the given options

Question No: 159



The analysis conducted by an organization to investigate the composition of a community from where organization recruits its workforce, facilitates:

a. Legal compliance b. Equal employment opportunity c. Civil rights d. Affirmative action

Question No: 160 'Cognitive component' of an attitude represents which of the following individual's activity?

a. Thinking PG 21 b. Feeling c. Doing d. Performing

Fall 2009 (Session - ) 3 Question No: 161 Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to r eplace him, the company is said to be indulged in:

a. Rightsizing b. Affirmative action c. Downsizing d. Discrimination

Question No: 162 Which of the following component of attitude represents a person’s opinions, knowledge, and information?

a. Affective component b. Cognitive component c. Behavioral component d. Objective component

Question No: 163



Which of the following term best represents the individuals who have interests in an organization and are influenced by it?





a. Physical examination PG 89 b. Personality test c. Polygraph test d. Substance abuse

Question No: 166 Which of the following test is used to measure a candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position?

a. Work knowledge test b. Trade knowledge test c. Job knowledge test PG 85 d. Position knowledge test

Question No: 167 Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process?



a. Curriculum vitae b. Educational record c. Career goal d. Interview questioning

Question No: 168 Which of the following information is NOT collected through observation method while conducting job analysis?

a. Who is monitoring the task? PG 68 b. What task has done? c. How task has done? d. How long a task has taken to complete?

Question No: 169 'Fair employment legislation' is applicable to which of the following?

a. Collective bargaining b. Planning & selection c. Training & development d. Grapevine network


a. Compensation & benefits b. Planning & selection c. Training & development PG 103 d. Maintenance of HRIS

Question No: 171 The emigration of trained and talented individuals to other nations mostly due to lack of opportunities is known as:

a. Job insecurity b. Outsourcing c. Workforce diversity d. Brain drain



Question No: 172 ________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.

a. Norm b. Perception c. Role PG 23 d. Stereotyping



Question No: 174 Which of the following involves channeling the behavior of all personnel to accomplish the organization's mission and objectives while simultaneously helping them accomplish their own career objectives?

a. Planning b. Organizing c. Leading PG 09 d. Controlling






a. Cultivating learning culture within the organization b. Determining deficiencies that require training c. Developing career development plans for employees d. Identifying training outcomes through evaluation

Question No: 177 'Due to lack of knowledge among employees, they are unable to operate the computerized MIS', which of the following addresses this problem?

a. Provision of new computers b. Conduct relevant training c. Supply input devices d. Supply output devices



Question No: 179 Term used to refer the potential employees available for work within the geographic area from which employees are recruited is:

a. Labor market PG 124 b. Employment market c. Employee market d. Job market

Question No: 180 Ufone, appointed Mr. Ali just to develop training modules for its employees. In such a case Mr. Ali is said to be a/an:

a. HR executive b. HR generalist c. HR specialist PG 53 d. None of the given options



Question No: 181 HR managers who are close & answerable to top management/CEO, and perform one or more HR functions are titled as;

a. HR specialists b. Functional managers c. HR generalists d. HR executives PG 53


a. Informational roles b. Decisional roles c. Interpersonal roles PG 12 d. Sequential roles

Question No: 183 Entrepreneurs are said to perform the:

a. Interpersonal role b. Informational role c. Supportive role d. Decisional role


a. Technical skills b. Interpersonal skills c. Conceptual skills PG 10 d. Practical skills





Question No: 186 Resources are allocated & assigned while:

a. Planning & Organizing b. Leading & Controlling c. Organizing & Controlling d. Controlling & Planning

Question No: 187 Which of the following statement represents "effectiveness"?

a. Achieve most output with less time b. Achieve mass production c. Achieve most output with least input d. Achieve organizational goals

Question No: 188 “A person is known by the company he/she keeps”; is well described by which of the term?

a. Prejudice b. Stereotype c. Introversion d. Extroversion


a. Cooperative work b. Student placement c. Internship program PG 79 d. Student leasing




a. Civil rights b. Equal pay PG 55 c. Worker compensation d. Age discrimination

Question No: 191 Which of the following had gained importance during 1970s to save the organizations from courts?




Question No: 193 For which of the following employees' participation plays a vital role?

a. Enhance goals' complexity b. Develop tools for measurable goals PG 142 c. Redefine goals frequently d. Ensure goals attainment


a. Employee b. Sales



c. Production d. Inventory



Question No: 196 The thorough & detailed study regarding jobs within an organization is termed as:

a. Job analysis PG 67 b. Job description c. Job specification d. Job evaluation

Question No: 197 Which of the following condition stimulates the need of Job analysis within an organization?

a. Creation of New jobs b. Prior to job specification c. While modifying existing jobs d. All of the given options PG 67


a. Position b. Duty c. Responsibility PG 67 d. Work

Question No: 199 In order to ensure better compensation & salary packages for employees, organization should develop:



a. Job description b. Job specification c. Job evaluation d. All of the given options

Question No: 200 Which of the following defines the levels of authority to perform the assigned tasks?

a. Labor union b. Competitor's threat c. Organizational structure d. Pressure group

Fall 2009 (Session - 5) Question No: 201 Organizational Behavior is a study of investigating the impact of:

a. Employees' behavior in an organization b. Societal behavior on an organization c. Country's culture on an organization d. Country's economy on an organization

Question No: 202 Which of the following term is used to identify, "what the job holder does"? "How it is done"? & "why it is done"?

a. Job specification b. Job evaluation c. Job description PG 69 d. Job title

Question No: 203 Which of the following term is used to identify the physical & mental skills, required to perform by an individual within a particular position in an organization?

a. Job title b. Job specification



c. Job description d. Job evaluation


a. Job analysis b. Job specification c. Job worth d. Job description



Question No: 206 Which of the following HR function is the basic element of recruitment?




Question No: 208 Terms "Interpersonal skills" and "Human skills" are used for:



a. Two different skills b. Different managerial skills c. Operational skills d. Same managerial skills





Question No: 211 Under which of the following authority, an HR manager took the decision to provide training to its employees regarding the operations of newly installed machine?

a. Staff b. Functional c. Line d. Implied

Question No: 212 Which one of the following is NOT the benefit of making teams?

a. Every member is mutually accountable within a team b. Teams enable organizations to better utilize employees' talents c. Teams create trust and a collaborative culture d. Teams always perform better than individuals in all situations





Question No: 214 Which of the following functions of HRM deals with 'Collective Bargaining'?

a. Staffing b. Forcasting c. Employee-assistance management d. Employee-relations management

Question No: 215 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to:

a. Increase the labor supply than demand b. Maintain the balance of labor supply and demand c. Decrease the labor supply than demand d. Devastate the balance of labor supply and demand



Question No: 217



Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job?

a. In-basket technique b. Role playing c. Interview simulations d. Case study


a. One-to-one interview b. Panel interview c. Group interview d. Stress interview

Question No: 219 'Material wastage has increased to greater extent due to using outdated machinery'. This issue can be resolved by:

a. Train machine operators regarding its operations b. Replacing the existing machinery with the new one c. Using new raw material in production d. No action is required as it is not a noticeable issue


a. Cultivating learning culture within the organization b. Determining deficiencies that require training c. Developing career development plans for employees d. Identifying training outcomes through evaluation

Question No: 221 Evaluation of training program is conducted:

a. At the initial stage while design a training b. Prior to need assessment phase



c. Parallel to design a training content d. At the last stage of training

Question No: 222 HR managers play vital role in:

a. Setting production targets b. Formulating strategies c. Publishing financial statements d. Preparing reports for shareholders

Question No: 223 Which of the following are the groups of social nature that are formed around friendship and common interests?

a. Formal b. Structured c. Informal d. Unstructured

Question No: 224 Initially the personnel department was only involved in:

a. Recruitment & selection b. Compensation & benefits c. Training & development d. Scheduling vacations


a. Compensation & benefits b. Planning & selection c. Training & development d. Maintainence of HRIS





Question No: 227 Which one of the following is NOT included in 'Training and Development'?

a. Orientation b. Career development c. Employee education d. Recruitment

Question No: 228 Jamal Enterprises' top management refused to consider its female marketing manager for the post of Vice President. This action of the company is representing which of the following?

a. Gender discrimination b. Legal consideration c. Reverse discrimination d. Glass ceiling effect

Question No: 229 The process of discovering potential candidates for actual or anticipated organizational vacancies is known as:

a. HR planning b. Job analysis c. Recruitment d. Selection

Question No: 230 The hiring process comprises which of the following steps?

a. Selection, Recruitment & performance appraisals b. Recruitment, Selection & Socialization c. Selection, Orientation & Development d. Job analysis, Selection & Training



Question No: 231 Which of the following defines the process of 'Recruitment'?

a. Forecasting the demand of human resources b. Forecasting the supply of human resources c. Discovering potential job candidates for a particular position d. Making a “hire” or “no hire” decisions


a. Application ratio b. Recruitment ratio c. Selection ratio d. Employment ratio


a. Reliability b. Dependability c. Consistency d. Trustworthiness


a. Vocational interest test b. Cognitive aptitude test c. Personality test d. Psychomotor abilities test

Question No: 235 All of the following areas are covered in an employee orientation program, EXCEPT:



a. Organizational history b. Employee benefits c. Organizational issues d. Organizational politics

Question No: 236 Which of the following term reflects the process of preparing organizational people according to the future needs?


Question No: 237 Which of the following term best represents the individuals who have interests in an organization and are influenced by it?


Question No: 238 Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to replace him, the company is said to be indulged in:


Question No: 239 “Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant.” This section of job advertisement represents which of the given term?





a. Achieve most output in less time b. Achieve mass production c. Achieve most output with least input d. Achieve organizational goals

Fall 2009 (Session - 5) 2 Question No: 241 Organizational Behavior is a study of investigating the impact of:

a. Employees' behavior in an organization b. Societal behavior on an organization c. Country's culture on an organization d. Country's economy on an organization

Question No: 242 With the emergence of Information Technology (IT), organizations are needed to perform which of the following activity in response to this new technological trend?

a. Job evaluation b. Job specification c. Job description d. Job analysis





Question No: 244 'Job specification' is said to be an outcome of which of the given term?

a. Job analysis b. Job title c. Job evaluation d. Job worth




a. System software b. System hardware c. Database system d. Operating system








a. Employee b. Sales c. Production d. Inventory

Question No: 250 Why organizational goals should be measurable?

a. Ensure goal ambiguity b. Ensure goal attainment c. Put high effort d. Encourage employee participation






a. Liaison



b. Disturbance-handler c. Figurehead d. Spokesperson




a. Negotiator b. Spokesperson c. Disseminator d. Entrepreneur


a. It operates within an environment b. It operates in isolation c. Its activities are random d. Its activities are independent

Question No: 257 Which of the following approach emphasizes the effect of psychological & social factors on employees’ performance?


Question No: 258



How often HR planning process is implemented within an organization?





a. To retain valuable human resource b. To be the market leader in the future c. To attract more and more people d. To enforce government regulations

Question No: 261 An organization posts advertisement in the news paper as: “Approximate Gross salary is Rs. 24,000/ per month. In addition to above salary the candidate on appointment will also be entitled for other attractive benefits/facilities like pick and drop, indoor medical facility, housing subsidy etc”. This represents:

a. The organization’s policy for attracting more potential candidates b. The organization is creating its positive image in the market c. The organization is clearly defining the job position d. The organization’s policy to retain valuable employees

Question No: 262



A test conducted to ensure the biological fitness of an individual by identifying the presence of any inherited diseases like diabetese, heart diseases, neurological disorders etc, is termed as:





a. Information collector roles b. Task oriented roles c. Relationship oriented roles d. Individual roles

Question No: 265 Organizations started emphasizing on making rules and regulations during:

a. Mechanistic period b. Legalistic period c. Catalytic period d. Strategic period


a. Compensation & benefits



b. Planning & selection c. Training & development d. Maintainence of HRIS


a. Power b. Influence c. Authority d. Command


a. Determining the mission b. Dividing missons into goals c. Scanning the environment d. Monitoring frequent performances


a. Determining organizational mission b. Monitoring the action plans c. Developing budgets for plans d. None of the given options



Question No: 271



Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization?

a. Selection b. Recruitment c. Staffing d. Enrollment


a. Reliability b. Dependability c. Consistency d. Trustworthiness




a. Vocational interest test b. Cognitive aptitude test c. Personality test d. Psychomotor abilities test





Question No: 276 Background investigations and reference checks are considered to verify candidate’s _____________ .



a. Parent-country national b. Host-country national c. Third-country national d. Headquarter national




a. Minimization of wastage b. Cohesive work environment



c. Customer satisfaction d. Large market share

Question No: 280

a. Doing things before time b. Doing right things right c. Doing things in minimum time d. Doing things with minimum resources

Spring 2010 (Session - ) Question No: 281 Which of the following term is used to identify, "what the job holder does"? "how it is done"? & "why it is done"?

a. Job specification b. Job evaluation c. Job description PG 69 d. Job title

Question No: 282 Which of the following is an obligation to perform certain tasks/activities?

a. Element b. Responsibility PG 67 c. Position d. Work

Question No: 283 Job specification is a statement that represents:

a. Required skills b. Specific qualification c. Personality traits d. All of the given options PG 69




a. Job analysis PG 67 b. Job description c. Job specification d. Job evaluation

Question No: 285 Job analysis is performed to define:

a. Job description & job specification b. Job specification & job position c. Organizational rules & policies d. Job description & job duties

Question No: 286 Organizations started to think about the welfare of their employees during:

a. 1900-10 b. 1910-20 c. 1920-30 d. 1930-40


e. Mechanistic period f. Catalytic period g. Organistic period h. Strategic period

Question No: 288 Part-time workers, temporaries, independent contractors; all fall under which of the given category?

a. Conditional workers b. Transitory workers c. Interim workers d. Contingent workers PG 80

Question No: 289



Resources are allocated & assigned while:


Question No: 290 Conceptual skills are required mostly by:

a. First-line managers b. Top-level managers PG 10 c. Middle-level managers d. Functional-level managers




a. Synergy PG 14 b. Enthusiasm c. Energy d. Initiative

Question No: 293 ABC Company is currently hiring employees from different provinces of a country. ABC Company is said to be implementing _______________.

a. Decentralization b. Downsizing c. Diversity



d. Retrenchment Question No: 294 HR managers are generally considered as

a. Middle Manager b. Functional Manager c. Staff Manager d. Line Manager



Question No: 296 Which of the following managers are refered as service providers?

a. Line b. Staff c. Functional d. Operational


a. Forecasting the demand of human resources b. Forecasting the supply of human resources c. Discovering potential job candidates for a particular position PG 74 d. Making a “hire” or “no hire” decisions

Question No: 298 Which of the following refers to the management's perception of degree to which the prospective employee will fit in with the firm's culture or value system?

a. Work proficiency



b. Personal inclination c. Organizational fit PG 86 d. Academic achievement




a. Parent-country national PG 90 b. Host-country national c. Third-country national d. Headquarter national


a. Minimization of wastage b. Cohesive work environment c. Customer satisfaction d. Large market share

Question No: 302 The mental process to interpret environment as per one's own understanding is known as:

a. Perception PG 20 b. Personality c. Attitude d. Ability





Question No: 304 'Job description' provides which of the following information?

a. Defined job activities & responsibilities PG 182 b. Set of KSA required to perform a job c. Level of experience mandatory for a particular job d. Individual’s general attitude that affects the job performance

Question No: 305 Which of the following management function is being performed by the HR manager when he/she reports on successful cost control with a new health care package?

a. Planning b. Organizing c. Leading d. Controlling

Question No: 306 What attributes employers need to develop for effectively managing diverse workforce?

a. Acceptance b. Open mindedness c. Cultural awareness d. All of the given options

Question No: 307



Which of the following is considered as a negative attribute of globalization for employees in the developed country?

a. Reduction in job security b. Promotion of free trade c. Increase in competition d. Increase in information flow

Question No: 308 Which of the following statement is true regarding employee involvement concept in todays organizations?

a. Managers should set targets and spelled out to each employees b. Employees feel more secure when they know the boss is incharge c. Employee involvement enhances productivity but decreases innovative ideas d. Participative management gives employees more control over day to day job

activities Question No: 309 Which job analysis method is recommended for jobs like janitors, assembly line workers and accounting clerks?

a. Observation b. Log/diary c. Structured questionnaire PG 70 d. Technical conference

Question No: 310 Which of the following selection technique would require the applicant for the position of cashier at South Leasing Corporation to make computation on calculator?

a. Work sampling b. In basket simulation c. Business game d. Aptitude test

Question No: 311 In practice, organizations use interviews to



a. Determine applicant-organization fit b. Assess only an applicant’s confidence level c. Manipulate an applicant’s image of the company d. Assess a candidate’s credit history

Question No: 312 All of the following are disadvantages of hiring host country nationals. EXCEPT

a. There might be delay in control and coordination of headquarters b. It limits opportunities for parent country nationals to gain overseas experience c. Not required to fulfill requirements such as visa and work permit PG 90 d. None of the given option

Question No: 313 Who is responsible for orienting the new employees in large organizations?

a. Board of governers share the disciplinary actions b. Human resource department explain overall organizational policies and

employee benefits c. Entry-level employees are responsible to introduce with the organizational

vision, mission, rules and regulations d. New employee is on his own responsible to familiarize with office environment

Question No: 314 Mostly the content of employee handbooks include(s):

a. Welcome note b. Introduction of organization c. Rules and procedures d. All of the given option

Spring 2010 (Session - ) 2 Question No: 315 HRIS helps managers to perform which of the following functions more effectively & systematically?

a. Controlling functions b. Planning functions



c. Human resource functions PG 66 d. Management functions


a. System software PG 65 b. System hardware c. Database system d. Operating system



Question No: 318 The major concern of the organizations during 1990s was:

a. Productivity b. Efficiency c. Quality d. All of the given options

Question No: 319 Which of the following is NOT a method of an external recruitment?

a. Job advertisements b. Job postings PG 79 c. Internship programs d. Job fairs

Question No: 320 Controlling involves all EXCEPT:

a. Goal attainment



b. Corrective measures c. Standards achievement d. Employees motivation


a. Small & medium enterprises b. Private organizations c. All of the given options d. Large organizations

Question No: 322 Effectiveness is the degree to which organizations’ products/services respond to:

a. All of the given options b. Customer satisfaction c. Environmental needs PG 09 d. Quality standard

Question No: 323 Unofficial part of an organization formed on the basis of common interests is known as:

a. Formal organization b. Informal organization c. Bureaucratic organization d. Virtual organization

Question No: 324 According to Hawthorne Studies, which of the following work group influenced productivity & employees' behavior?

a. Formal b. Informal c. Reserved d. Ceremonial

Question No: 325 Which of the following is categorized as the authority to give orders to subordinates?



a. Functional b. Staff c. Operational d. Line PG 51



Question No: 327 The process of pursuing an inclusive culture where newcomers feel welcomed by existing employees and everyone sees the value of his or her job, is termed as:

a. Management of uniformity b. Variety management c. Managing stereotypes d. Diversity management



Question No: 329 As an HR manager you are going to conduct job analysis, which one of the following factor you should consider for its effectiveness?

a. Ensure top management support b. Use a single source of information c. Conduct analysis for multiple jobs at once d. Review existing job documents







Question No: 332 Organizations started giving more focus on the quality of work life (QWL) during:

a. 1960-70 b. 1970-80 c. 1980-90 d. 1990-2000


a. Power b. Influence c. Authority PG 51 d. Command


a. Who is monitoring the task? PG 68



b. What task has done? c. How task has done? d. How long a task has taken to complete?






a. Synergy PG 14 b. Enthusiasm c. Energy d. Initiative

Question No: 338 A horizontal extension of the object to increase task variety is called:

a. Job evaluation b. Job enrichment c. Job enlargement d. Job rotation





Question No: 340 Decentralization offers several benefits to the organizations. Which one of the following is/are considered benefit(s) of decentralization?

a. Increased work schedule flexibility b. Increased pool of skilled workers c. Increased employees participation d. All of the given options



Question No: 342 Which of the following department is responsible for handling safety & health issues of employees?

a. HR department b. Procurement department c. Finance department d. Marketing department


a. Organizational culture



b. Organizational norms c. Organizational behavior PG 17 d. Organizational rules

Question No: 344 Read carefully the following section of job advertisement. ü “Management, both technical & administrative affairs. ü Promotion of marine R&D activities for the purpose of protection/preservation of marine environment. ü Exploration & management of marine research & development within the marine zone of Pakistan". This section of job advertisement represents which of the following term?

a. Job analysis b. Job description c. Job specification d. Job summary PG 182


a. Affective component b. Cognitive component PG 21 c. Behavioral component d. Objective component

Question No: 346 The three most important job-related attitudes are:

a. Job involvement, organizational commitment and job enrichment b. Job satisfaction, job orientation and organizational commitment c. Job satisfaction, job involvement and organizational commitment d. Job satisfaction, job enlargement and organizational behavior




a. Application ratio b. Recruitment ratio c. Selection ratio PG 81 d. Employment ratio



Fall 2010 (Session - 1) Question No: 349 Which of the following defines the levels of authority to perform the assigned tasks?


Question No: 350 The actions of people at work place are studied under which of the following discipline?

a. Psychology b. Organizational behavior c. Sociology d. Anthropology


a. Required skills b. Specific qualification c. Personality traits



d. All of the given options Question No: 352 'Job specification' is said to be an outcome of which of the given term?

a. Job analysis b. Job title c. Job evaluation d. Job worth




a. Physical motion b. Significance of task c. Mental stress d. Long working hours




a. Job involvement, organizational commitment and job enrichment



b. Job satisfaction, job orientation and organizational commitment c. Job satisfaction, job involvement and organizational commitment d. Job satisfaction, job enlargement and organizational behavior

Question No: 357 Which of the following term describes the unique combination of psychological traits that describes a person’s behaviors?

a. Perception b. Personality c. Attitude d. Ability

Question No: 358 Successful managers are:

a. Efficient & effective b. Goal achievers c. Strict to employees d. Policy makers

Question No: 359 Which of the following is an online recruitment method engaged in by a single employer or group of employers to attract a large number of applicants?

a. Job fairs b. Recent grads c. Internship programs d. Recruiting sites

Question No: 360 Which of the given statement reflects the Relationship between HRM & Management?

a. Both are same b. Management is one aspect of HRM c. HRM is one aspect of Management d. No relationship exists

Question No: 361



Which of the following HR function is the basic element of recruitment?









a. Staff



b. Functional c. Line d. Implied

Question No: 366 Which one of the following is NOT the advantage of Workforce Diversity?

a. Increased creativity and flexibility b. Decreased problem-solving skills c. Multiple perspectives d. Greater openness to new ideas



Question No: 368 Which of the following method includes the exchange of information between organizational member & the applicant through a goal-oriented conversation?

a. Counseling simulations b. Vocational interest test c. Role playing d. Employment interview

Question No: 369 The process by which people acquire skills & abilities required to perform jobs at hand, is known as:





a. HR department b. Procurement department c. Finance department d. Marketing department

Question No: 371 Organizations started giving more focus on the quality of work life (QWL) during:

a. 1960-70 b. 1970-80 c. 1980-90 d. 1990-2000

Question No: 372 Which of the following is a forecasting technique that involves experimenting a real-world situation through a mathematical model?

a. Simulation b. Modeling c. Mock-up d. Replication


a. Who is monitoring the task? b. What task has done? c. How task has done? d. How long a task has taken to complete?

Question No: 374



Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization?

a. Selection b. Recruitment c. Staffing d. Enrollment

Question No: 375 Which of the following method is used to inform employees about the company's job openings?

a. Job publishing b. Job declaration c. Job posting d. Job listing

Question No: 376 Which of the following is a test validation method that determines whether a test measures certain traits that are important in performing a job or not?

a. Concept validity b. Criterion validity c. Construct validity d. Content validity

Question No: 377 During which of the following interview, an interviewer asks probing and open-ended questions?

a. Structured interview b. Unstructured interview c. Formal interview d. Planned interview






a. Organizational history b. Employee benefits c. Organizational issues d. Organizational politics

Question No: 380 Which of the following department of an organization performs the managerial function of matching organizational needs with the skills & abilities of the employees?

a. Finance department b. Marketing department c. Production department d. Human Resource department




a. Affective component b. Cognitive component c. Behavioral component



d. Objective component Question No: 383 The mental process to interpret environment as per one's own understanding is known as:

a. Perception b. Personality c. Attitude d. Ability

Question No: 384 Which of the following act represents a situation in which employment decisions are NOT affected by illegal discrimination?

a. Fair employment b. Legal compliance c. Litigation process d. Affirmative action

Question No: 385 If in a country women advocates are not encouraged to be appointed as high court judges; which of the following constraint applies in this situation?

a. Grievance practices b. Equal employment opportunity c. Glass ceiling effect d. Reverse discrimination


• “Management, both technical & administrative affairs. • Promotion of marine R&D activities for the purpose of protection/preservation

of marine environment. • Exploration & management of marine research & development within the

marine zone of Pakistan." This section of job advertisement represents which of the following term?

a. Job analysis



b. Job description c. Job specification d. Job summary


a. Defined job activities & responsibilities b. Set of KSA required to perform a job c. Level of experience mandatory for a particular job d. Individual’s general attitude that affects the job performance


a. Achieve most output in less time b. Achieve mass production c. Achieve most output with least input d. Achieve organizational goals

Mid Term Quiz Question No: 01 Organizational commitment can be developed through promoting

a. Shared Values b. Employee incentives c. Bonuses d. None of the above

Question No: 02 Manager whose organizational function contributes directly to the achievement of organizational output at assembly line is called:

a. Line manager b. Staff manager c. Personnel manager d. CEO



Question No: 03 _______________ is achieved by combining capital, raw material & human resource by an organization.

a. Sales b. Capital c. Input d. Output

Question No: 04 The activities aimed at improving the internal work of teams is referred as

a. Team Building b. Team Forming c. Team improving d. None of the above

Question No: 05 Following are the functions of human resource information system except?

a. Job descriptions and job specifications b. Track hazardous materials. c. Swot analysis d. Compliance with EEO legislation

Question No: 06 Formal organizations are _______ organizations.


Question No: 07 Which of the following statement more accurately defines the committed workforce?

a. They are always on time b. They are very hard working



c. They do their job as if they own the company d. They do their jobs with out any mistake



Question No: 09 Quality oriented organizations always try to match the organization’s goals with the:

a. Sales of products b. Supply of raw material c. Abilities of employees d. Advent of new technology

Question No: 10 Which of the following is not a component of the organization?

a. Task b. People c. Structure d. None of above

Question No: 11 The process of ensuring that a qualified person is available to assume a managerial position once the position is vacant is called:

a. Succession Planning b. Succession Development c. Human resource planning d. None of the given option

Question No: 12 Which of the following is NOT a source for both Skill and Ability?



a. Knowledge b. Learning c. Experience d. None of the above



Question No: 14 Which of the following is NOT a function of HRM?

a. To Attract People b. To Develop People c. To Motivate People d. None of these

Question No: 15 Which of the following practice involves the selling off portions of the company and Making severe staff reductions?

a. Redesigning b. Restructuring c. Organizational designing d. Reengineering

Question No: 16 HRM has a _______ link with the corporate strategy of the organization.

a. Direct b. Indirect

Question No: 17



Which of the following method uses organization's current level of employment as the starting point while estimating the future staffing needs of an organization?

a. Project forecasting b. Conjecture forecasting c. Labor forecasting d. Zero-base forecasting

Question No: 18 Large organizations often have development programmes with an aim to:

a. Prepare employees for higher level responsibilities within the organization b. Give employees the skills and knowledge to perform their current jobs c. Monitor employee performance to ensure that it is at acceptable levels d. Help a new employee adjust himself to the new job and the employer

Question No: 19 Which of the following statement best defines “Recruitment”?

a. It is a process of attracting a number of suitable applicants b. It is selecting the best candidate for the vacancy c. It is a process of enhancing employees’ knowledge and skills d. It is used to determine the best performers in organization

Question No: 20 Which of the following areas are affected by the reengineering?

a. Cost b. Quality c. Speed d. All of the above

Question No: 21 Organizations should set the _ goals:

a. Attainable b. Ambiguous c. Uncertain d. Random



Question No: 22 Which one is not the component of the staffing function?

a. Recruitment b. Strategic human resource planning c. Staffing d. Training and development

Question No: 23 To make an employment decision not on the basis of legitimate job related factors is known as:

a. Gender discrimination Gender discrimination b. Employment discrimination c. Stereotyping d. Backlash

Question No: 24 Anyone, regardless of race, color, sex, religion, national origin, or age, has an equal chance for a job. This is known as:

a. Affirmative Action b. Equal Employment Opportunity c. Diversity d. None of given option

Question No: 25 Strategic human resource management play its role in following areas except:

a. Environmental scanning b. Strategy formulation c. Competitive intelligence d. Advertisement planning

Question No: 26 Several factors had played their role in shaping the attitudes towards human resource management during:



a. The 1970s and 1980s b. The 1950s and 1960s, c. The 1960s and 1965s d. The 1940s and 1950s

Question No: 27 Which of them can be a possible reason of the layoff?

a. Lack of cash b. Lack of new projects c. Lack of material d. All of the given options

Question No: 28 Which of the following terms correctly represents different types of managers?

a. Executive, CEO, director b. Dimensional, functional, strategic c. Tactical, operational, functional d. Tactical. operational, strategic

Question No: 29 Human resource management is not an end in itself;

a. It is a self disciplinary and explanatory in nature b. It is only a means to assist the organization with its primary objectives c. It provides direction to the corporate-level business policy d. It is a mean to keep an eye on production and distribution operations

Question No: 30 System used to collect, record, store, analyze, & retrieve data related to an organization, is termed as:

a. IS (Information System) b. MIS (Management Information System) c. HRIS (Human Resource Information System) d. DBMS (Data Base Management System)



Question No: 31 Which one is the example of informal group?

a. Taskforce b. Social networks c. School d. Board of directors

Question No: 32 Ahmed is supervising the maneuver of whole organization, which one role is being played by him?

a. Tactical manager b. Operations manager c. Chief Executive d. Line manger

Question No: 33 Which of the following is a measure to ensure minorities’ involvement on equality basis who had been discriminated in the past?

a. Equal employment opportunity b. Affirmative action c. Civil rights d. Anti-gender discrimination


a. Equal employment opportunity b. Affirmative action c. HR planning d. Litigation process

Question No: 35 The mass movement of technically skilled people from one country to another is known as:



a. Immigration b. Brain drain c. Transfer d. Shifting

Question No: 36 HRIS helps managers to perform _____________________ more effectively & systematically.

a. Management functions b. Controlling functions c. Planning functions d. HR functions

Question No: 37 Which of the following is mandatory for the formation of an organization?

a. An individual b. Two or more individuals c. A proprietor d. An employee

Question No: 38 Atif’s job is to recognize problem areas and implementing solutions. He is also responsible to select critical information from masses of data to direct the organization in the world of overflowing information. Which of the following skills are required to perform his job effectively?

a. Conceptual skills b. Human skills c. Technical skills d. Interpersonal skills

Question No: 39 Human Resource Management starts with _____

a. HR Planning b. Recruitment



c. Selection d. None of the above

Question No: 40 _________________ managers develop organizational wide goals.

a. Middle-level b. First-line level c. Low-level d. Top-level

Question No: 41 Main source of creating difference among organizations is:

a. Human resource b. Physical resources c. Modren technology d. Heavy budgets

Question No: 42 How do companies facilitate workforce diversity?

a. By relying on external support systems for minority workers b. By encouraging employees to challenge beliefs and values of other employees c. By organizing social activities d. By reinforcing traditional values

Question No: 43 Manager has authorized the worker to make his own schedule. This is the example of:

a. Controlling b. Planning c. Empowerment d. Planning and organizing

Question No: 44 Which of these is not a technique used to manage the surplus of the workforce?



a. Early retirements b. Creative Recruiting c. Restricted hiring d. Reduced hours

Question No: 45 Rules & policies are designed to protect:

a. Employees b. Employers c. Managers d. All of the above mentioned

Question No: 46 Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve ________.


Question No: 47 When Personal manager exerted the authority as a coordinator of personal activities he is acting like:

a. Right arm of top executive b. Top executive c. Staff manager d. Right arm of staff manager

Question No: 48 Which of the following is NOT a goal of HRM?

a. Integration of HRM with the corporate strategy of the organization b. Producing the desired human behavior that helps to achieve the organizations

goals c. Creation of a flexible environment that can easily adopt change d. To endure proper delivery of products



Question No: 49 Within an Organizations people work:

a. Individually b. In hierarchy c. Separately d. Independently

Question No: 50 Which one statement is true about the teams?

a. Team members are not accountable at all. b. Team members hold themselves to be mutually accountable. c. Team’s members are concerned with individual accountability. d. None of them

Question No: 51 Which one of the following is an outcome of 'organizing' function of management?

a. Organization’s strategy b. Motivation & commitment c. Organization’s structure d. Performance measurement

Question No: 52 Organizational basic components are:

a. Machinery, people, office building b. People, purpose, structure c. People, structure, finances d. People, strategies, resources

Question No: 53 Which of them are known as simple work teams, consist of eight to ten volunteers from a common work area who meet to find solutions to specific problems.

a. Virtual teams



b. Cross Departmental Team c. Process teams d. Quality circles

Question No: 54 Following are all included in 'Statistical Approach' of forecasting EXCEPT:

a. Trend analysis b. Sensitivity analysis c. Ratio analysis d. Regression analysis

Question No: 55 The authority exerted by a personnel manager is:

a. Line Authority b. Staff Authority c. Functional Authority d. Authority given by Organization

Question No: 56 Deciding whether Mom and Pop’s superstore will compete with enormous markets head-to-head by building similar superstores is an example of:

a. Strategic planning b. Tactical planning c. Operational planning d. All of the given options

Question No: 57 FOLLOWING ARE THE ADVANTAGES OF HUMAN RESOURCE INFORMATION SYSTEM EXCET THE:

a. Accuracy of information b. Vulnerable to electric break down c. Enhanced Communication at all levels. d. Provide PA instruments and results

Question No: 58



Which of these functions is affected by external influences?

a. Staffing b. Development c. Maintenance d. All of given options



Question No: 60 Which of the following is responsible for implementing the developed strategies?

a. Human resource b. Physical resource c. Rules & policies d. Installed equipment

Question No: 61 Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job?

a. Neurotic b. Optimistic c. Extraverted d. Type A

Question No: 62 Which of these suggestions is an effective way to deal with stress?

a. Meditation b. Exercise c. Talking with others



d. All of the given options Question No: 63 In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?

a. Chief executive officer b. Chief safety officer c. Occupational safety and health officer d. Chief operations officer

Question No: 64 Who distinguished between intrinsic motivation and extrinsic motivation?

a. Frederick Taylor b. Frederick Herzberg c. David McClelland d. Edward Deci

Question No: 65 Which of the following is categorized as an indirect payment portion of employee compensation?

a. Wages b. Salaries c. Employer-paid insurance d. Commissions

Question No: 66 Stress can affect not only your health, but also other aspects of your life. What else can be affected by stress?

a. Family relationships b. Work performance c. Your attention to safety d. All of the given options

Question No: 67



Unemployment benefits are typically about __________ percent of a person's earnings and last for__________.

a. 50; 26 weeks b. 75; 1 year c. 100; 2 years d. 25; 4 weeks

Question No: 68 Unsafe acts can be reduced through all of the following methods except:

a. Job rotation b. Screening c. Training d. Incentive programs

Question No: 69 Which of these is the most common type of retirement plan?

a. Defined benefit b. ERISA c. Defined contribution d. Money purchase plan

Question No: 70 Which one of the following statements is correct in relation to monetary rewards in accordance with Herzberg’s Two-Factor theory?

a. Pay increases are a powerful long-term motivator b. Inadequate monetary rewards are a powerful dissatisfier c. Monetary rewards are more important than non-monetary rewards d. Pay can never be used as a motivator

Question No: 71 Which pattern of communication is the quickest way to send a message?

a. The circle b. The chain c. The Y



d. The wheel Question No: 72 Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress?

a. An unhappy marriage b. Ongoing money problems c. Dissatisfaction with a job d. All of the given options

Question No: 73 The relative position of an organization's pay incentives compared to other companies in the same industry is known as:

a. Pay structure b. Pay appraisal c. Pay level d. Pay feedback

Question No: 74 Poor quality lateral communication will result in which of the following?

a. Lack of direction b. Lack of coordination c. Lack of delegation d. Lack of control

Question No: 75 Which of the following is a health hazard in the work place?

a. Uncollected waste paper b. Heavy object c. Frayed crypt d. All of the given options

Question No: 76



Managers can motivate people to avoid performing dysfunctional behaviors by using: I. Extinction. II. Punishment. III. Negative reinforcement.

a. I, II, III b. I and III c. II and III d. I and II

Question No: 77 Workers' compensation benefits fall into all of these major categories except:

a. Medical care b. Retirement benefits c. Disability income d. Death benefits

Question No: 78 Expectancy theory focuses on the relationships between which three factors?

a. Needs, effort and persistence b. Needs, performance and inputs c. Inputs, performance and outcomes d. Needs, performance and outcomes



Question No: 80 Communication between two members of a project team from different function, but the same level of authority is ________ communication.

a. UP ward b. Downward c. Lateral



d. Diagonal Question No: 81 McClelland believes the needs for _____________________ are most important.

a. Expectancy, instrumentality, and valance b. Existence, relatedness, and growth c. Positive reinforcement, negative reinforcement, and punishment d. Affiliation, power, and achievement

Question No: 82 ___________are programs designed to help employees whose job performance is suffering because of physical, mental, or emotional problems.

a. Employee Assistance Programs b. Wellness Programs c. Safety Programs d. Managed health

Question No: 83 The 360 degree appraisal:

a. Works best in large organizations. b. Provides feedback from a verity of individuals. c. Aids in developing competitive intelligence. d. Diminishes the effect of development in the appraisal process.

Question No: 84 Following are the phases of the Motivational Process except

a. Need Identification b. Selecting Goals c. Extinction d. Consequences of performance Reward/punishments

Question No: 85 Placing a dollar value on the worth of a job is known as



a. Job Pricing b. Pay Grades c. Pay Ranges d. Single-Rate System

Question No: 86 Total compensation constitutes of:

a. Direct rewards b. Indirect rewards c. Both of the given options d. None of the given options

Question No: 87 Following ways can be used to avoid the high turnover of employees except:

a. Use Recognition b. Use money c. Use Positive Reinforcement d. Empower Employees

Question No: 88 A system of retirement benefits that provides benefits like disability insurance, survivor’s benefits, and Medicare is called _________.

a. Social Security b. Unemployment Compensation c. Workers’ Compensation d. Security benefit

Question No: 89 Upward appraisal is done by:

a. Immediate Supervisor b. Peers c. Subordinates d. None of the given options

Question No: 90



____________ exists when individuals performing similar jobs for the same firm are paid according to factors unique to the employee

a. Employee Equity b. Team Equity c. Internal Equity d. All of the given options

Question No: 91 A process that significantly affects organizational success by having managers and employees work together to set expectations, review results, and reward performance.

a. Management by Objectives b. Performance Appraisal c. Performance Management d. Organizational Planning

Question No: 92 ________________ is solely responsible for managing individual’s career.

a. Individual b. Team c. Organization d. HR Manager

Question No: 93 The evaluator uses a list of behavioral descriptions and checks off those behaviors that apply to the employee. This method of appraisal is called

a. Forced-Choice Appraisal b. Forced Distribution Appraisal c. Checklist Appraisal d. Behaviorally Anchored Rating Scales

Question No: 94 Any compensation method that ties pay to the quantity or quality of work the person produces is called



Gain-sharing Plan Incentive Plan Compensation Plan Pay for performance Plan Question No: 95 Employee evaluations are directly affected by a “supervisor’s perceptions of who is believed to be in control of the employee’s performance – the employer or the manager.” This theory is known as:

a. Attribution Theory b. Stereotype c. Halo Effect d. None of above options

Question No: 96 The ____ trust is based on the behavioral predictability that comes from a history of interaction:

a. Deterrence-based b. Knowledge-based c. Identification-based d. None of the given options

Question No: 97 ______ is the process whereby union members vote out their union as their representative.

a. Authorization card b. Representation certification c. Representation decertification d. Trade union election

Question No: 98 We can define ____ as activities people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement.

a. Organizational politics



b. Executing authority c. Collective bargaining d. Position power

Question No: 99 Protection from discrimination, safe working conditions and union formulation are _____ rights, provided to employees.

a. Contractual b. Individual c. Statutory d. Organizational

Question No: 100 A situation in labor – management negotiation whereby management prevents union members from returning to work is called _____.

a. Grievance b. Strike c. Arbitration d. Lockout

Question No: 101 The ______ leadership is a set of abilities that allows the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively.

a. Transformational b. Charismatic c. Autocratic d. Transactional

Question No: 102 The first formal stage of the disciplinary procedure is:

a. Written Verbal Warning b. Written Warning c. Suspension d. Dismissal



Question No: 103 The cost associated with employee separations and turnover includes:

a. Recruitment & Selection costs b. Training cost c. Separation cost d. All of the given options

Question No: 104 According to _____, leaders may use different styles with different members of the same work group.

a. Path-goal leadership b. Vroom-Jago-Yetton model c. Leader-member exchange theory d. The situational leadership theory

Question No: 105 Following the ____, discipline should be immediate, provide ample warning, be consistent, and be impersonal.

a. Disciplinary rules b. Corrective action c. Punitive action d. Hot-stove rule

Question No: 106 Which has an impact on job pricing and the ultimate determination of an individual’s financial compensation?

a. The Organization b. The Job c. The Employee d. All of the above options

Question No: 107 Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to:



a. Homicide b. Sick Building c. Green Environment d. Environment pollution

Question No: 108 Benefits offered to employees reflect many of the trends existing in our:

a. Country b. Environment c. Organization d. Labor Force

Question No: 109 Recognition, positive reinforcement and employees’ empowerment can be used to avoid the:

a. Turnover b. Conflict c. Accident d. Frustration

Question No: 110 Not giving a compliment for a job done very well can cause:

a. Punishment b. Extinction c. Negative Reinforcement d. De-motivation

Question No: 111 Which is a common law doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law or contract to the contrary.

a. Management Rights b. Employment at Will c. Statutory Rights



d. Contractual Rights Question No: 112 The ability of one person to influence another is:

a. Power b. Responsibility c. Authority d. All given options

Question No: 113 The first formal stage of the disciplinary procedure is:

a. Written Verbal Warning b. Written Warning c. Employee Separation d. Show-Cause Notice

Question No: 114 A worker surplus forecasted results in

a. Creative Recruiting b. Special Training Programs c. Reduced Hours d. Succession Planning

Question No: 115 Which theory suggests that a leader should adapt his/her leadership style to the task?

a. Path-Goal Leadership Theory b. Vroom-Jago-Yetton Model c. LMX Theory d. The Situational Leadership Model

Question No: 116 To be effective, leaders must provide a _________________that is a general statement of the organization’s intended direction that evokes positive emotional feelings in organization members.



a. Vision b. Mission c. Goal d. Declaration

Question No: 117 These rights Protect employees from discrimination, Safe working conditions, Right to form unions

a. Statutory Rights b. Contractual Rights c. Employment policies d. Civil Rights

Question No: 118 For simplicity’s sake, we can classify the most frequent violations of discipline into _____________ categories.

a. Two b. Three c. Four d. Six

Question No: 119 To Becoming a Leader do all except

a. Build Your Power b. Develop Your Judgmentase c. Use Your Management Skills d. Do Not Trust Anyone

Question No: 120 A forecasting tool that uses mathematical equations to predict the behavior of one variable on the basis of other known variable/s is known as

a. Managerial judgment b. Regression analysis c. Trend analysis



d. Ratio analysis Question No: 121 One reason for falling union membership in recent years is that __________

a. Legislation protects workers in a way that was once only offered by the unions b. Unions have been seen as largely ineffectual c. Union membership is too expensive d. Manufacturers will not hire union members

Question No: 122 All of the following types of organizations are covered by the Occupational Safety and Health Act except __________

a. Federal agencies b. Hospitals c. Schools d. Self-employed persons

Question No: 123 There is fairly strong evidence that traits can predict _________ more accurately than leadership effectiveness

a. Leadership emergence b. Extraversion in leaders c. Leadership awareness d. Leadership competence

Question No: 124 Which one of the following is not implied in the definition of power?

a. Influence b. Potential c. Dependency d. Actualization

Question No: 125 The conflict-handling intention of accommodating is ________



a. Assertive and uncooperative b. Assertive and cooperative c. Unassertive and uncooperative d. Unassertive and cooperative

Question No: 126 Which department enforces the standards set out in the Occupational Safety and Health Act?

a. Department of Health Services b. Department of Labor c. Department of Defense d. Department of Financial Services

Question No: 127 Family issues, economic problems, and personality characteristics are examples of the __________ factor of potential stress

a. Social b. Environmental c. Personnel d. Personal

Question No: 128 The ___________ form of union security means that it is up to the workers whether or not they join the union and only those who join must pay dues.

a. Closed shop b. Union shop c. Agency shop d. Open shop

Question No: 129 The dimension of assertiveness refers to situations ________

a. In which one party attempts to satisfy his/her own concerns b. In which there is an expression of competition c. Involving a major behavior change



d. That lead to conflict Question No: 130 Which of the following benefits could be awarded as workers’ compensation?

a. Cash benefit b. Medical services c. Time off with pay d. A and b

Question No: 131 Rewards offered to labors involved in production, are categorized as;

a. Salary b. Fringe benefits c. Wage d. Commission

Question No: 132 The goal of pre-retirement educational programs is to;

a. Improve job satisfaction b. Increase employee commitment c. Minimize medical claims from retirees d. Ease the transition from working life to retirement

Question No: 133 Organizations put maximum effort in measuring performance of organizational people because;

a. It makes procedures cost effective b. It helps in detecting the problems c. It leads to product innovation d. It assists in implementing new technology

Question No: 134 Willingness, capacity & opportunity to perform are said to be;



a. Performance outcomes b. Determinants of performance c. Performance appraisals d. Types of performance standards

Question No: 135 One of the major barriers to career advancement experiencing by working ladies is:

a. Difficulty in balancing work and family life b. Top management is usually male oriented c. Lack of educational opportunities d. Common perception that woman can not be better boss

Question No: 136 Alternative work arrangements include all of the following EXCEPT;

a. Part-time work b. Flexible hours c. On-site child care d. Job sharing

Question No: 137 Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation?

a. His job may not be structured to suit his preferences b. It involves physical toughness c. It requires mental toughness d. It involves too much customer interaction

Question No: 138 The _____ problem occurs when supervisors tend to rate all their subordinates consistently high.

a. Central tendency b. Leniency c. Strictness d. Halo effect



Question No: 139 The relationship between critical incident method & BARS (behaviorally anchored rating scale) is;

a. No relationship exists b. Different methods to evaluate performance c. Both are similar PA methods d. Comparison method is used for PA, while BARS is related to training evaluation

Question No: 140 What is another term for 360-degree feedback?

a. Feedback loop b. Multi-source assessment c. Upward feedback d. Circle feedback

Question No: 141 Standards are established to;

a. Achieve desired outcomes b. Meet legal compliance c. Achieve competitive advantage d. Promote goodwill in market

Question No: 142 The point method to evaluate job is an extension of;

a. Ranking method b. Factor comparison method c. Classification method d. Point factor method

Question No: 143 Job evaluation is based on the;

a. Physical skills required by the job b. Relative job worth for an organization



c. Complexity of the job to perform d. Conceptual skill required by the job

Question No: 144 Who is in the best position to observe and evaluate an employee’s performance for the purposes of a performance appraisal?

a. Peers b. Customers c. Top management d. Immediate supervisor

Question No: 145 Groups are called ______________ if jobs are similar.

a. Classes b. Grades c. Scales d. Roles

Question No: 146 Train the raters prior to conduct the performance appraisal is an important responsibility of;

a. Top management b. HR department c. Line managers d. Production department

Question No: 147 Currently Organizations are providing benefits to their employees;

a. To attract new blood in the organization b. To create stronger customer relationship c. To enhance the market share d. All of the above

Question No: 148



Following are all examples of direct compensation EXCEPT;

a. Pension b. Salary c. Bonus d. Income

Question No: 149 One of the main flaws of Classification method to evaluate the jobs is;

a. It is an expensive method b. Only beneficial for small organizations c. Maximum probability of biasness d. Not useful when jobs are different

Question No: 150 Which of the following measurement methods rates employee performance relative to other employees?

a. Graphic rating scale b. Comparative method c. Essay method d. Critical incident method

Question No: 151 Which of the following statement reflects the 'Age Discrimination Act' for workers?

a. At the age of 40 to 70, workers can not be retired by force b. At the age below 18, workers can never be hired c. Having 10 years of experience, workers should be promoted d. Workers can never be rehired if retired once


a. Equal employment opportunity b. Affirmative action c. HR planning



d. Litigation process Question No: 153 Organizations put maximum effort in measuring performance of organizational people because:



a. Powerful union b. Strategic alliance c. Legal compliance d. Stakeholder influence

Question No: 155 Following are all included in 'Statistical Approach' of forecasting, EXCEPT:

a. Trend analysis b. Sensitivity analysis c. Ratio analysis d. Regression analysis

Question No: 156 Alternative work arrangements include all of the following, EXCEPT:






Question No: 158 Which of the following reflects the relationship between MIS & HRIS?

a. Both are same b. MIS is one aspect of HRIS c. HRIS is one aspect of MIS d. No relationship exists

Question No: 159 ‘Strengths’ & ‘Weaknesses’ are ____________________ to an organization.

a. Important b. Internal c. External d. Central

Question No: 160 Which of the following statement best reflects the Job analysis?

a. Conceptual process b. Written statement c. Recruitment method d. Legal clause

Question No: 161 Standards are established to:


Question No: 162



Which of the following constraint does NOT affect the recruiting efforts?

a. Compensation of the job b. Image of the organization c. Internal organizational policies d. None of the given options

Question No: 163 Job evaluation is based on the:

a. Physical skills required by the job b. Relative job worth for an organization c. Complexity of the job to perform d. Conceptual skill required by the job



Question No: 165 Which of the following is a stated outcome of 'Job Analysis'?


Question No: 166 Which of the following term is used as an indicator of missing information by the applicant while making selection decision?

a. Red flag b. Red alert c. High alert



d. Alarming situation Question No: 167 Which of the following best defines recruitment in an organization?

a. Forecast the supply of outside candidates b. Develop an appropriate applicant pool c. Determine the importance of job applicants d. All of the given options

Question No: 168 Which of the following term is used for choosing the individual who is best suited to a particular position and to the organization from a group of potential applicants?

a. Recruitment b. Staffing c. Enrollment d. Selection

Question No: 169 Followings are included in contingent workers, EXCEPT:

a. Part-timers b. Contractors c. Directors d. Temporaries

Question No: 170 Which of the following term contains information regarding machines & equipments used at workplace?

a. Job analysis b. Job specification c. Job description d. Job evaluation

Question No: 171 Job posting is:



a. Internal advertisement by an organization to attract candidates from the

existing employees, against a vacancy. b. The system of transferring existing employees to comparable new jobs available

in the organization. c. An arrangement of in house training of employees for career advancement. d. Grouping together of a family of similar jobs, under a single title to establish

uniformity of standards in controls and compensations. Question No: 172 Realistic job preview is a:

a. Technique for listing elements of job before selecting someone to perform it. b. Performance appraisal technique. c. A selection device that enables the candidates to learn both the negative and

positive information about the job and organization. d. None of the given options

Question No: 173 Job analysis can be performed in all of the following ways except:

a. Observing hourly work b. Reviewing interviews conducted with departing employees c. Studying diaries or daily journals that manager kept over a three-month period d. Giving workers checklists to indicate which tasks on the list are performed

during job execution Question No: 174 Considering continuous process improvement activities in organizations, Should “Zero defects” really be a goal?

a. Yes perfection is reasonable goal. b. No, 0.1 percent errors can be corrected much more efficiently than they can be

prevented c. Yes most industries find this an attainable goal. d. Sometimes, for some mistakes, cost benefits can not be calculated

Question No: 175 Organizational efficiency is expressed as:



a. Planning for long-run goals b. Making the best use of scarce resources c. Goal attainment d. Meeting deadlines

Question No: 176 Goal setting is:

a. Top down process b. Bottom up process c. A process of top down support and bottom up development d. A function of senior management

Question No: 177 When the firm changes the way it operates, the process is known as:

a. Downsizing b. Brain drain c. Restructuring d. Outsourcing

Question No: 178 Which one is not included in the hiring process?

a. Recruitment b. Socialization c. Selection d. Job specification

Question No: 179 Effectiveness is -----------

a. Do right things b. Do things right c. Productivity d. All of the given options

Question No: 180



Extents of individual freedom and discretion employees have in performing their jobs is Known as:

a. Capitation b. Flextime c. Empowerment d. Autonomy

Question No: 181 Appraisal of a worker’s performance can be described as:

a. Planning Activity b. Organizing Activity c. Controlling Activity d. Leading Activity

Question No: 182 Hawthorne studies depict the effects of work environment on:

a. Human Behavior b. Human Performance c. Human Satisfaction d. All the given options

Question No: 183 Process of working with different resources to accomplish organizational goals is known as:

a. Strategic management b. Human Resource management c. Management d. Team work

Question No: 184 The concept of how a person behaves in a group can be attributed to:

a. Thermodynamics b. Group Dynamics



c. MBO (Management by objectives) d. Group Behavior

Question No: 185 The study of Organizational Behavior is closely related to:

a. Human Psychology b. Human Behavior in general c. Human Behavior at work d. Human-Machine Interaction

Question No: 186 Essential component of an organization is:

a. Team b. Structure c. Individual d. None of the given options

Question No: 187 The whole is greater than the sum of its parts is known as:

a. Efficiency b. Effectiveness c. Productivity d. Synergy

Question No: 188 Virtual teams can contribute to better coordination among the team members because:

a. Technology brings them together on a forum. b. Team members meet physically with each other c. Team members share views among themselves via communication links. d. Team members have the real time environment for interaction.

Question No: 189 Setting standards should be left to the employee rather than organization leads to self controlling because:



a. It follows the management by objective approach. b. It increases the productivity of the worker c. It increases the confidence of workers d. Workers come up to the high standard since they have no pressure from his

superiors. Question No: 190 Which one is not basic component of OB (Organizational Behavior) Model?

a. Organization b. Group c. Team d. Individual


a. Salary b. Fringe benefits c. Wage d. Commission


a. Improve job satisfaction b. Increase employee commitment c. Minimize medical claims from retirees d. Ease the transition from working life to retirement






a. Performance outcomes b. Determinants of performance c. Performance appraisals d. Types of performance standards

Question No: 195 One of the major barriers to career advancement experiencing by working ladies is;

a. Difficulty in balancing work and family life b. Top management is usually male oriented c. Lack of educational opportunities d. Common perception that woman can not be better boss




a. His job may not be structured to suit his preferences b. It involves physical toughness c. It requires mental toughness d. It involves too much customer interaction




a. Central tendency b. Leniency c. Strictness d. Halo effect


a. No relationship exists b. Different methods to evaluate performance c. Both are similar PA methods d. Comparison method is used for PA, while BARS is related to training evaluation


a. Feedback loop b. Multi-source assessment c. Upward feedback d. Circle feedback




a. Ranking method b. Factor comparison method c. Classification method d. Point factor method

Question No: 203



Job evaluation is based on the;

a. Physical skills required by the job b. Relative job worth for an organization c. Complexity of the job to perform d. Conceptual skill required by the job




a. Classes b. Grades c. Scales d. Roles


a. Top management b. HR department c. Line managers d. Production department


a. To attract new blood in the organization b. To create stronger customer relationship



c. To enhance the market share d. All of the above

Question No: 208 Following are all examples of direct compensation EXCEPT;

a. Pension b. Salary c. Bonus d. Income


a. It is an expensive method b. Only beneficial for small organizations c. Maximum probability of biasness d. Not useful when jobs are different


a. Graphic rating scale b. Comparative method c. Essay method d. Critical incident method

Question No: 211 HRM is associated with the management of;

a. General people b. Financial resources c. Organizational people d. Community members

Question No: 212 Cost of human resources refers to;



a. Company profits b. Employee shares c. Salary packages d. Earned revenues

Question No: 213 Top level managers require __________________ skills the most;

a. Technical b. Interpersonal c. Conceptual d. Mechanical

Question No: 214 Matching the job description with the individuals’ qualification is an important aspect of;

a. IS b. MIS c. HRIS d. DBMS

Question No: 215 HR managers are generally the _______________ managers;

a. Line b. Middle c. Staff d. Top

Question No: 216 Manufacturing was the main concern of personnel department during;

a. Mechanistic period b. Catalytic period c. Organist period d. Strategic period



Question No: 217 SWOT Analysis is a tool for;

a. Determining organization’s mission b. Developing organizational goals c. Formulating strategies d. Environmental scanning

Question No: 218 Jobs are identified & grouped while;


Question No: 219 According to the Hawthorne studies, the productivity of employees;

a. Increased by increasing light b. Decreased by decreasing light c. Increased by observing them d. No change in their productivity

Question No: 220 Organizational goals should be;

a. Achievable b. Ambiguous c. Random d. Vague

Question No: 221 Which one of the following is NOT the source of workforce diversity?

a. Age b. Gender c. Education



d. Resentment Question No: 222 To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known as;

a. Demand forecasting b. Supplies forecasting c. Financial forecasting d. Sales forecasting

Question No: 223 The thorough & detailed study regarding jobs within an organization is represented by;


Question No: 224 A practice used by companies to assign their costly activities to outside providers, (for the purpose of cost saving), rather than completing it internally is called;


Question No: 225 Organizational behavior depicts the;

a. Jargons used within the organization b. Collective behavior of an organization c. Effect of society’s common behavior on an organization d. Culture prevails in an organization

Question No: 226 Leaders perform;



a. Decisional roles b. Informal roles c. Informational roles d. Interpersonal roles

Question No: 227 Organizations take inputs from its;

a. Rules & Policies b. Internal Environment c. External Environment d. Legislations

Question No: 228 As organizational activities are interrelated, it is said to be;

a. A closed system b. An isolated system c. An open system d. A clogged system

Question No: 229 Management sciences department is one of the _______________ of the VU;

a. System b. Subsystem c. Board d. Structure

Question No: 230 Shifting from manual to computerized system is resulted due to;

a. Workforce diversity b. Technological advancement c. Stake holder’s involvement d. Globalization

Question No: 231



_________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns.

a. Labor Relations b. Organizational Behavior c. Human Resource Management d. Organizational Health and Safety Management

Question No: 232 Which of these refers to the temporary, part-time and self-employed workers?

a. Internal labor force b. Contingent work force c. High-performance work systems d. Downsized employees

Question No: 233 Which basic function of management includes delegating authority to subordinates and establishing channels of communication?

a. Planning b. Organizing c. Leading d. Staffing

Question No: 234 Over the past 25 years, all of these areas of legal environment have influenced HRM except:

a. Equal employment opportunity legislation b. Employees pay and benefits c. Employee competition legislation d. Job security

Question No: 235 One of the most popular methods of increasing employee responsibility and control is _______.



a. Outsourcing b. "Military model" of management c. HRIS d. Work teams

Question No: 236 Which of these is a major dimension of HRM practices contributing to company competitiveness?

a. Compensating human resources b. Acquiring and preparing human resources c. Managing the human resource environment d. All of the given options

Question No: 237 How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools. b. Employee training is offered through scheduled classes rather than on demand. c. Electronic resumes take less time to evaluate than paper resumes. d. None of the given options.


a. Rely on external support systems for minority workers. b. Encourage employees to challenge the beliefs and values of other employees. c. Build in accountability through surveys and audits. d. Reinforce traditional values.

Question No: 239 Employee involvement requires extensive additional HRM activity in which of these areas?

a. Training b. Benefits c. Labor negotiation d. Marketing



Question No: 240 Managers who meet designated goals are _______.

a. Assertive b. Efficient c. Effective d. Entitled

Question No: 241 David conducts new employee orientation for a large organization. His work is within which basic HRM function?

a. Management b. Motivation c. Career planning d. Training and development

Question No: 242 Employee relations specialists are involved in which of these activities?

a. Handling employee complaints b. Working with position control specialists in compensation c. Negotiating benefits packages d. Coordinating interview schedules

Question No: 243 The father of scientific management is ________.

a. Deming b. Burns c. Taylor d. Hawthorne

Question No: 244 A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan?

a. All job applicants must have a recommendation from current or past employee



b. Insurance premiums from former employers of all applicants are analyzed c. Job requirements are determined based on skills, knowledge and abilities d. Job announcements are posted on the company bulletin board

Question No: 245 Which of these items would be in the highest security category of a typical HRIS?

a. Employee name b. Former employers c. Salary d. Work location

Question No: 246 Which of these decreases in the labor supply is the easiest to predict?

a. Transfers-in b. Retirements c. Voluntary quits d. Prolonged illnesses

Question No: 247 Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart’s _________.

a. Functional strategy b. Competitive advantage c. Distinctive competence d. Corporate strategy

Question No: 248 __________ is the process of assessing progress toward strategic goals and taking corrective action as needed.

a. Strategic management b. Strategic planning c. Strategic control d. Diversification

Question No: 249



_________ is the right to make decisions, to direct the work of others and to give orders.

a. Leadership b. Authority c. Delegation d. Management

Question No: 250 Which of the following is considered a qualitative approach to job analysis?

a. Position analysis questionnaire b. Interviews c. Department of Labor approach d. Functional job analysis

Question No: 251 Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job?

a. Neurotic b. Optimistic c. Extraverted d. Type A


a. Meditation b. Exercise c. Talking with others d. All of the given options

Question No: 253 In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?

a. Chief executive officer b. Chief safety officer



c. Occupational safety and health officer d. Chief operations officer


a. Frederick Taylor b. Frederick Herzberg c. David McClelland d. Edward Deci


a. Wages b. Salaries c. Employer-paid insurance d. Commissions


a. Family relationships b. Work performance c. Your attention to safety d. All of the given options

Question No: 257 Unemployment benefits are typically about __________ percent of a person's earnings and last for__________.

a. 50; 26 weeks b. 75; 1 year c. 100; 2 years d. 25; 4 weeks

Question No: 258



Unsafe acts can be reduced through all of the following methods except:

a. Job rotation b. Screening c. Training d. Incentive programs


a. Defined benefit b. ERISA c. Defined contribution d. Money purchase plan


a. Pay increases are a powerful long-term motivator b. Inadequate monetary rewards are a powerful dis-satisfier c. Monetary rewards are more important than non-monetary rewards d. Pay can never be used as a motivator


a. The circle b. The chain c. The Y d. The wheel

Question No: 262 Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress?

a. An unhappy marriage b. Ongoing money problems



c. Dissatisfaction with a job d. All of the given options


a. Pay structure b. Pay appraisal c. Pay level d. Pay feedback


a. Lack of direction b. Lack of coordination c. Lack of delegation d. Lack of control


a. Uncollected waste paper b. Heavy object c. Frayed crypt d. All of the given options

Question No: 266 Managers can motivate people to avoid performing dysfunctional behaviors by using:

I. Extinction II. Punishment

III. Negative reinforcement

a. II, III b. I and III c. II and III d. I and II




a. Medical care b. Retirement benefits c. Disability income d. Death benefits


a. Needs, effort and persistence b. Needs, performance and inputs c. Inputs, performance and outcomes d. Needs, performance and outcomes




a. UP ward b. Downward c. Lateral d. Diagonal

Question No: 271 One reason for falling union membership in recent years is that __________

a. Legislation protects workers in a way that was once only offered by the unions b. Unions have been seen as largely ineffectual



c. Union membership is too expensive d. Manufacturers will not hire union members e. Union members earn less on average compared to nonunion members


a. Federal agencies b. Hospitals c. Schools d. Self-employed persons e. Manufacturing facilities

Question No: 273 There is fairly strong evidence that traits can predict _________ more accurately than leadership effectiveness.

a. Leadership emergence b. Extraversion in leaders c. Leadership awareness d. Leadership competence e. The conscientiousness of leaders


a. Influence b. Potential c. Dependency d. Actualization e. Capacity


a. Assertive and uncooperative b. Assertive and cooperative c. Unassertive and uncooperative



d. Unassertive and cooperative e. Reflective and emotional


a. Department of Health Services b. Department of Labor c. Department of Defense d. Department of Financial Services e. Economic Development Department


a. Social b. Environmental c. Personnel d. Psychological e. Personal


a. Closed shop b. Union shop c. Agency shop d. Open shop e. Maintenance of agreement


a. In which one party attempts to satisfy his/her own concerns b. In which there is an expression of competition c. Involving a major behavior change



d. That lead to conflict e. In which one party behaves generously

Question No: 280 Which of the following benefits could be awarded as workers’ compensation?

a. Cash benefit b. Medical services c. Time off with pay d. Time off without pay e. A and b

Question No: 281 Following are the basic principles or conditions that facilitate learning except

a. Participation b. Relevance c. Feedback d. Education

Question No: 282 Career Development is:

a. A formal approach taken by an organization to help its people acquire the skills and experiences needed to perform current and future jobs.

b. An employee’s progresses vertically upward in the organization from one specific job to the next.

c. Both a vertical sequence of jobs and a series of horizontal opportunities. d. Self-understanding for future jobs. Then, the person is in a position to establish

realistic goals and determine how to achieve these goals. Question No: 283 ___________ can provide an opportunity for the employee to share in decision making, to learn by watching others, and to investigate specific organizational problems.

a. Lectures & Seminars b. Assistant to Position c. Committee Assignments d. Simulations:



Question No: 284 ______ is a career-path method recognizing that technical specialists can and should be allowed to continue to contribute their expertise to a company without having become managers.

a. Demotion b. Lateral skill path c. Dual-career path d. None of the given options

Question No: 285 Training instruction for a small group, which employs such techniques as role-playing or simulation etc. and encounters give and take sessions and problem-solving techniques is called:

a. Career counseling b. Workshop c. Development Plan d. On the job training

Question No: 286 Barriers to career advancement include:

a. Lack of time b. Rigid job specifications c. Short-term focus d. All of the given options

Question No: 287 The basic skills possessed by the individual that are required to give certain performance are termed as:

a. Ability b. Motivation c. Experience d. Performance

Question No: 288



Using the __________ approach, managers evaluate organizational effectiveness.

a. External resource b. Internal systems c. Technical d. Systems

Question No: 289 A career stage in which one begins to search for work and finds a first job is:

a. Exploration period b. Establishment period c. Middle stage d. None of the given options

Question No: 290 Without proper feedback about an employee’s effort and its effect on performance, we run the risk of decreasing his/ her _________.

a. Salary b. Experience c. Motivation d. Performance appraisal


a. Management by Objectives b. Performance Appraisal c. Performance Management d. Organizational Planning


a. Individual b. Team



c. Organization d. HR Manager

Question No: 293 The evaluator uses a list of behavioral descriptions and checks off those behaviors that apply to the employee. This method of appraisal is called:

a. Forced-Choice Appraisal b. Forced Distribution Appraisal c. Checklist Appraisal d. Behaviorally Anchored Rating Scales

Question No: 294 Any compensation method that ties pay to the quantity or quality of work the person produces is called:

a. Gain-sharing Plan b. Incentive Plan c. Compensation Plan d. Pay for performance Plan

Question No: 295 Employee evaluations are directly affected by a “supervisor’s perceptions of who is believed to be in control of the employee’s performance – the employer or the manager.” This theory is known as:

a. Attribution Theory b. Stereotype c. Halo Effect d. None of above options


a. The Organization b. The Job c. The Employee d. All of the above options



Question No: 297 Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to:

a. Homicide b. Sick Building c. Green Environment d. Environment pollution

Question No: 298 Benefits offered to employees reflect many of the trends existing in our:

a. Country b. Environment c. Organization d. Labor Force

Question No: 299 Recognition, positive reinforcement and employees’ empowerment can be used to avoid the:

a. Turnover b. Conflict c. Accident d. Frustration

Question No: 300 Not giving a compliment for a job done very well can cause:

a. Punishment b. Extinction c. Negative Reinforcement d. De-motivation

Question No: 301



Which is a common law doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law or contract to the contrary.

a. Management Rights b. Employment at Will c. Statutory Rights d. Contractual Rights

Question No: 302 The ability of one person to influence another is

a. Power b. Responsibility c. Authority d. All given options

Question No: 303 The first formal stage of the disciplinary procedure is

a. Written Verbal Warning b. Written Warning c. Employee Separation d. Show-Cause Notice

Question No: 304 A worker surplus forecasted results in

a. Creative Recruiting b. Special Training Programs c. Reduced Hours d. Succession Planning


a. Path-Goal Leadership Theory b. Vroom-Jago-Yetton Model c. LMX Theory



d. The Situational Leadership Model Question No: 306 To be effective, leaders must provide a _________________that is a general statement of the organization’s intended direction that evokes positive emotional feelings in organization members.

a. Vision b. Mission c. Goal d. Declaration

Question No: 307 These rights Protect employees from discrimination, Safe working conditions, Right to form unions:

a. Statutory Rights b. Contractual Rights c. Employment policies d. Civil Rights


a. Two b. Three c. Four d. Six

Question No: 309 To Becoming a Leader do all except:

a. Build Your Power Base b. Develop Your Judgment c. Use Your Management Skills d. Do Not Trust Anyone

Question No: 310



A forecasting tool that uses mathematical equations to predict the behavior of one variable on the basis of other known variable/s is known as:

a. Managerial judgment b. Regression analysis c. Trend analysis d. Ratio analysis

Question No: 311 All of the following are External Environmental Factors except:

a. Legal Considerations b. The Labor Force c. Customers d. Corporate Culture

Question No: 312 The people who perform tasks in a wide variety of human resource-related areas are called:

a. HR Executives b. HR Generalists c. HR Specialist d. All of the given options

Question No: 313 A strategy intended to achieve fair employment by urging employers to hire certain groups of people who were discriminated against in the past is known as:

a. Fair employment b. Equal Employment Opportunity (EEO) c. Affirmative action d. Employment discrimination

Question No: 314 Generally, the goal setting is a:

a. Top down process



b. Bottom up process c. Process of top down support and bottom up development d. Function of senior management

Question No: 315 Following are the reasons for conducting job analysis except:

a. Staffing workers b. Observing workers c. Training and Development d. Legal Considerations

Question No: 316 The method that uses the organization’s current level of employment as the starting point for determining future staffing needs is:

a. Zero Based Forecasting b. Bottom-Up Approach c. Forecasting Human Resource Availability d. None of the given options


a. Interviews conducted with departing employees b. Analyzing log books c. Observing hourly workers d. Giving workers checklist to indicate which tasks on the list are performed during

job. Question No: 318 What specific activities listed below are part of the organizing function?

a. Giving each subordinate a specific task b. Recruiting prospective employees c. Training and developing employees d. Developing rules and procedures

Question No: 319



_____ are authorized to direct the work of subordinates.

a. Staff managers b. Line managers c. Leaders d. Advisory board members

Question No: 320 What tactic will employers likely have to take to fill openings left by retiring employees?

a. Instituting flexible work hours b. Providing elder care c. Hiring more women d. Rehiring retirees












a. Physical examination b. Personality test c. Polygraph test d. Substance abuse


a. Work knowledge test b. Trade knowledge test c. Job knowledge test d. Position knowledge test


a. Curriculum vitae b. Educational record



c. Career goal d. Interview questioning


a. Who is monitoring the task? b. What task has done? c. How task has done? d. How long a task has taken to complete?

Question No: 329 Fair employment legislation' is applicable to which of the following?





a. Job insecurity b. Outsourcing c. Workforce diversity d. Brain drain

Question No: 332



________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.

a. Norm b. Perception c. Role d. Stereotyping

Question No: 333 Which of the following skills are required most by the Top level managers?

a. Technical skills b. Interpersonal skills c. Conceptual skills d. All of the given options






a. Cultivating learning culture within the organization b. Determining deficiencies that require training



c. Developing career development plans for employees d. Identifying training outcomes through evaluation


a. Provision of new computers b. Conduct relevant training c. Supply input devices d. Supply output devices




a. Labor market b. Employment market c. Employee market d. Job market


a. HR executive b. HR generalist c. HR specialist d. None of the given options

Question No: 341



HR managers who are close & answerable to top management/CEO, and perform one or more HR functions are titled as;

a. HR specialists b. Functional managers c. HR generalists d. HR executives


a. Technological advancements b. Rapid changes c. Stakeholders' management d. Business globalization




a. Technical skills b. Interpersonal skills c. Conceptual skills d. Practical skills


a. Judgment & creativity



b. Analysis & communication c. Knowledge & proficiency d. Innovation & advancement




a. Achieve most output with less time b. Achieve mass production c. Achieve most output with least input d. Achieve organizational goals




a. Cooperative work b. Student placement c. Internship program d. Student leasing




a. Civil rights b. Equal pay c. Worker compensation d. Age discrimination






a. Enhance goals' complexity b. Develop tools for measurable goals c. Redefine goals frequently d. Ensure goals attainment


a. Employee



b. Sales c. Production d. Inventory

Question No: 355 By retrieving required information timely, organizations are in the position to:

a. Take critical decisions b. Support organizational activities c. Facilitate organizational people d. Implement strategies more efficiently




a. Creation of New jobs b. Prior to job specification c. While modifying existing jobs d. All of the given options


a. Position b. Duty c. Responsibility d. Work

Question No: 359



In order to ensure better compensation & salary packages for employees, organization should develop:






Question No: 362 The emigration of trained and talented individuals to other nations due to lack of opportunity or other reasons is known as _____________.

a. Job Insecurity b. Outsourcing c. Workforce diversity d. Brain Drain

Question No: 363 Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________.

a. Targeted sales goals b. Individual career goals



c. Return on investment d. Organizational objectives

Question No: 364 Manufacturing was the main concern of personnel department during:


Question No: 365 _________________ is achieved by combining capital, raw material & human resource by an organization.


Question No: 366 Supervisors fall into the:

a. Top-level b. Middle-level c. First-line level d. Executive level

Question No: 367 HRM is associated with the management of:

a. General people b. Labors only c. Organizational people d. Employers only

Question No: 368



A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as:


Question No: 369 The cognitive component consists of a person’s:

a. Emotions b. Knowledge c. Attitude d. Feelings




a. Affirmative action b. Legal compliance c. Equal employment opportunity d. Stereotype

Question No: 372 An organization operates in:

a. An isolated system b. A closed system



c. A clogged system d. An open system



Question No: 374 People can be more productive while working in:

a. Isolation b. Groups c. Crowd d. None of the given options

Question No: 375 Which of the following component consists of a person’s beliefs, opinions, knowledge, and information?


Question No: 376 Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences?

a. Backlash b. Mistrust c. Cohesiveness d. Stereotyping

Question No: 377



Which of the following measures are taken to assess the intensity of employees’ satisfaction and their attitude toward the training program?

a. Continuous feedback b. Profitability rate c. Market share d. Productivity levels



Question No: 379 Under which of the following no screening of applicant pool is conducted before making final selection?

a. Walk-in applicants b. Employee referrals c. Employment agency d. School placement

Question No: 380 Which of the following is NOT a concern of Human Resource Development (HRD)?

a. Employee training b. Employee orientation c. Employee rights d. Employee appraisals

Question No: 381 Employee commitment has suffered in recent years because of:

a. Downsizing



b. Training issues c. Appraisals d. Performance standards

Question No: 382 The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals is called _____.

a. Organizational development b. Career management c. Career development d. Career planning

Question No: 383 Following are the stages of socialization process, EXCEPT:

a. Pre-arrival stage b. Encounter stage c. Metamorphosis stage d. Completion stage

Question No: 384 Opportunities & Threats are ________________ to an organization.

a. Important b. Internal c. Central d. External

Question No: 385 The study of the firms past employment needs over periods of years to predict future needs is known as:

a. Trend analysis b. Regression analysis c. Ratio analysis d. None of the given options




a. Maintaining and updating the jobs b. Identify objectives of job analysis c. Identify the job to be analyzed d. Draft job description & job specification

Question No: 387 The method which uses the organization’s current level of employment as the starting point for determining future staffing needs is called _______

a. Zero Based Forecasting b. Bottom up Approach c. Simulation d. None of the above

Question No: 388 Human resource management won final acceptance in:

a. 1980 b. 1985 c. 1989 d. 1979

Question No: 389 For calculating the human resource requirements following areas need forecast except :

a. Personnel needs b. Supply of inside candidates c. Personal needs d. Supply of outside candidates

Question No: 390 Rajesh, who is a Hindu, applies for a job at ABC Company. The interviewer says that WE hire Muslims only and we do not hire Hindu. Making this distinction:



a. Is not allowable discrimination on the basis of religion b. It’s not the act of discrimination c. It’s more likely favoritism d. Discrimination is allowed at the interview stage of recruitment

Question No: 391 Before; leaving the org XYZ Mr. Ahmed operation manager was asked to update his ______ which includes his responsibilities and duties.

a. Job identification b. Job specification c. Job description d. None of the them

Question No: 392 The Government for the first time has reserved a specific number of seats in the National Assembly for females. This practice of the Government is an example of:

a. Affirmative Action b. Equal Employment Opportunity c. Social Responsibility d. None of the above

Question No: 393 Which job analysis method is suitable when job consist on discernible physical activity?

a. Questionnaire b. Interview c. Observation d. Combinations of method


a. Civil rights b. Equal pay c. Worker compensation



d. Age discrimination Question No: 395 ______ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.


Question No: 396 Which of the following HR activity is the basic element of recruitment?


Question No: 397 'Human Relation Approach' was emerged during:

a. 1930-40 b. 1940-50 c. 1950-60 d. 1960-70

Question No: 398 Which of them is the area covered under the study of job analysis?

a. Employee behavior b. Work activities c. Performance standard d. All of the given options

Question No: 399 Methods of Collecting Job Analysis Information include



a. Interview b. Questionnaire c. Logs d. All of given option

Question No: 400 Which of the following is NOT one of the methods of recruiting outside candidates?

a. Job advertisements b. Job postings c. Employment agencies d. Executive recruiters

Question No: 401 Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time?

a. Responsibility b. Career c. Occupation d. Position

Question No: 402 Which one method of job analysis is universally superior?

a. Individual interview method b. Group interview method c. Observation method d. None of given options

Question No: 403 'The process of determining the human resource needs of an organization and ensuring that the right number of qualified people are positioned in the right jobs at the right time' is described by which of the following term?

a. Job planning b. Resource planning c. Human resource planning d. Succession planning



Question No: 404 The employees belonging to same gender or color or any other common attribute are usually found to communicate with other employees from the same gender or color. This refers to:

a. Segmented Communication Networks b. Lower Cohesiveness c. Work Force Diversity d. None of the above

Question No: 405 Ahmed has already negative perception about two candidates who are in the list of Candidate’s pool .what will be the best way to avoid biasness in the interview?

a. Ahmed should change his negative feelings into positive ones. . b. Org should change the interviewer. c. It’s better to conduct board interview. d. It’s better to conduct written test instead of interview

Question No: 406 Background investigations and reference checks are considered to verify candidate’s ___________.


Question No: 407 The ability to think about abstract & complex situations is refered as:

a. Technical skill b. Interpersonal skill c. Conceptual skill d. Mechanical skill

Question No: 408



The term “People” is one of the components of an organization which refers to:

a. Society b. Customers c. Human resource d. General public

Question No: 409 For the job of material manager _____might state that the “material manager purchases economically, regulate deliveries of store, and distribute all necessary material on production line.”

a. Job identification b. Job specification c. Job summary d. None of the given options


a. 5 b. 3 c. 8 d. 4


a. Emotions b. Knowledge c. Attitude d. Feelings

Question No: 412 Job specification concentrates on which of the given aspects?

a. KSA of an individual b. Job with in an organization c. Job duties & responsibilities



d. None of the given options Question No: 413 The physical examination is also one of the most important step of the selection process because:

a. Detect communicable disease b. Reduce Insurance claim c. Ensure less absenteeism d. All of them

Question No: 414 Redesigning of an organization's processes, from materials Acquisition, to production, to marketing and distribution is called:

a. Innovation b. Restructuring c. Reengineering d. Supply chain management

Question No: 415 The right to get equal pays while being in the same pay scale is supported by a:

a. Law b. Rule c. Principle d. None of the above

Question No: 416 Which of the following best defines recruitment in an organization?

a. Forecast the supply of outside candidates b. Develop an appropriate applicant pool c. Determine the importance of job applicants d. All of the given options

Question No: 417 The members of a group interact with each other to achieve a _____ objective



a. Particular/Shared b. Different

Question No: 418 A note of appreciation for an employee is an example of __.

a. Pay b. Benefits c. Non-Financial Rewards d. None of the above

Question No: 419 According to which of the following term jobs that have similar demands in terms of skills, knowledge & abilities should be placed in common compensation groups?

a. Job evaluation b. Job analysis c. Job description d. Job specification

Question No: 420 Which of following is the use of conducting cognitive aptitude test?

a. Measures Inductive reasoning b. Measures learning abilities c. Measures Intelligence level d. All of them



Question No: 422 There is a shared responsibility between line managers and human resource professionals:



a. Line managers and human resource professionals b. Line manager and operational manager c. Top executive and line manager d. All of given option




Question No: 424 Formal organizations are _________ organizations.

a. Structured b. Unstructured c. Spontaneous d. None

Question No: 425 Organizational commitment can be developed through promoting

a. Shared Values PG 48 b. Employee incentives c. Bonuses d. None of the above

Question No: 426 Manager whose organizational function contributes directly to the achievement of organizational output at assembly line is called:

a. Line manager PG 50 b. Staff manager c. Personnel manager d. CEO



Question No: 427 _______________ is achieved by combining capital, raw material & human resource by an organization.


Question No: 428 The activities aimed at improving the internal work of teams is referred as

a. Team Building PG 197 b. Team Forming c. Team improving d. None of the above

Question No: 429 Following are the functions of human resource information system except?

a. Job descriptions and job specifications b. Track hazardous materials. c. SWOT analysis d. Compliance with EEO legislation

Question No: 430 Formal organizations are _______ organizations.


Question No: 431 Which of the following statement more accurately defines the committed workforce?

a. They are always on time



b. They are very hard working c. They do their job as if they own the company d. They do their jobs with out any mistake






a. Task b. People c. Structure d. None of above

Question No: 435 The process of ensuring that a qualified person is available to assume a managerial position once the position is vacant is called:

a. Succession planning PG 59 b. Succession Development c. Human resource planning d. None of the given option

Question No: 436



Which of the following is NOT a source for both Skill and Ability?

a. Knowledge b. Learning c. Experience d. None of the above



Question No: 438 Which of the following is NOT a function of HRM?

a. To Attract People b. To Develop People c. To Motivate People d. None of these

Question No: 439 Which of the following practice involves the selling off portions of the company and making severe staff reductions?

a. Redesigning b. Restructuring PG 39 c. Organizational designing d. Reengineering



Question No: 441



Groups and Teams are ______

a. One and the same things b. Different things PG 23


a. Society b. Stockholders c. People at work d. Union

Question No: 443 The basic OB model suggests the study of the organization at ___________levels

a. Organization ,group and individual b. group ,individual and hierarchical l c. Organization , group and departmental d. None of given option

Question No: 444 Many studies have shown that people are more committed to their jobs if:

a. They work in isolation b. Their participation is valued c. They have high rank in the hierarchy d. They become the part of union

Question No: 445 Org abs is facing unforeseen problems. Management has assigned the responsibility to AHMED for taking corrective measures to confiscate the problems. He is playing the role of:

a. Monitor b. Spokesperson c. Disseminator d. Disturbance handler



Question No: 446 The term "Cost of human resource" is used in spite of which of the following option?

a. Cost of production b. Rate of absenteeism PG 03 c. Complicated technology d. Outdated equipment

Question No: 447 Which of the following is true?

a. All the Teams are Groups but every group is not a Team b. All the Teams are not Groups but every group is a Teams


a. Both are same b. MIS is one aspect of HRIS c. HRIS is one aspect of MIS d. No relationship exists

Question No: 449 The process which is used o fulfill any or all firms future positions from maintenance clerk to CEO is called:

a. Human resource planning b. Planning c. Employment forecasting d. Strategic planning

Question No: 450 Which one is the quality of informal group?

a. They are social in nature. PG 22 b. They have designated work assignments. c. They established by the organizations.



d. They have predefined norms. Question No: 451 Which of following area is not covered under the study of OB?

a. Perception b. Learning c. Compensation d. Motivation

Question No: 452 HR Specialist May be a

a. Human resource executive b. Manager c. Non-manager d. All given option PG 52

Question No: 453 Which one is the correct statement?

a. A group is not always a team. b. A group is always a team c. The term Group and teams are interchangeable d. Teams and groups are synonyms

Question No: 454 Brain Drain is term that refers to:

a. The lose of intellectual capital from the organization b. The decline in the mental capacity of the work force c. The decline in the skills of the work force d. None of the above

Question No: 455 Which of them are known as simple work teams, consist of eight to ten volunteers from a common work area who meet to find solutions to specific problems.



a. Virtual teams b. Cross Departmental Team c. Process teams d. Quality circles PG 24

Question No: 456 Which of the following is a term that concerns with the development of the employees so that they may take immediate decision without resorting or waiting for the orders of the superiors?

a. Empowerment b. Centralization c. Fringe Benefits d. None of the above

Question No: 457 Which one is true statement about groups?

a. A group in itself does not necessarily constitute a team. b. A group is always a team. c. A group is like a team. d. Team and groups are same.

Question No: 458 I think my friend is kind, charismatic, and funny. This statement shows the ___ component of attitude:

a. Affective b. Behavioral c. Cognitive thinking is just cognitive ,feeling is affective PG 17 d. Affective and cognitive

Question No: 459 Strategic human resource management play its role in following areas except:

a. Environmental scanning b. Strategy formulation c. Competitive intelligence d. Advertisement planning PG 61 & 62



Question No: 460 In which function the manager distributes authority among the workers.

a. Planning b. Leading c. Controlling d. None of given option

Question No: 461 An Affirmative action is:

a. An attempt to eliminate the effects of past discrimination b. An attempt to sort out those who violate the code of conduct

Question No: 462 Personnel Management and Human Resource Management are:

a. Different things b. One and the same things PG 28

Question No: 463 Organizations should set the _ goals:

a. Attainable b. Ambiguous c. Uncertain d. Random

Question No: 464 Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve________.

a. Targeted sales goals b. Individual career goals c. Return on investment d. Organizational objectives PG 45



Question No: 465 Which of the following is NOT an Environmental Challenge for HRM?

a. Work Force Diversity b. Technology c. Globalization d. Improving Quality


a. Executive, CEO, director b. Dimensional, functional, strategic c. Tactical, operational, functional d. Tactical. Operational, strategic PG 8 & 9

Question No: 467 Which of them is not the reason of restructuring?

a. Market dominance b. Economies of scale c. Technological advances d. Earning per share

Question No: 468 A system that prohibits interaction with the world outside is termed as ______

a. Closed System b. Open System

Question No: 469 Negative reaction of men for the career development of women is an Example of

a. Biasness b. Backlash c. Resentment d. Backlash and discrimination



Question No: 470 All the activities performed within an organization are:

a. Independent b. Arbitrary c. Random d. Interdependent

Question No: 471 Which of the following is not a function of HRM?

a. Recruitment b. Training c. Procurement d. None of the above



Question No: 473 Organizational Citizenship is related with the:

a. Performance of the employee b. Performance of the Organization c. Nationality of the employees in the organization d. None of the above

Question No: 474 A staff handbook is a reference tool for managers and staff. . The handbook contains the information:

a. Personal conduct b. Terms and conditions



c. Briefing and induction d. All of given options


a. Liaison b. Disturbance-handler c. Figurehead

Question No: 476 Decisions are made at the management level with ____________ authority.

a. Functional b. Line c. Staff d. Operational

Question No: 477 For calculating future staffing needs Ahmed the human resource manager at ABC is computing the number of employees in his firm at the end of each of last five years. Which of following forecasting method is being used by him?

a. Trend analysis b. Regression analysis c. Ratio analysis d. None of them

Question No: 478 Authority is classified among ______________ levels of categories.

a. 2 b. 4 c. 6 d. 3 PG 50

Question No: 479 Which of the following are the 3 basic sets of skills, managers should possess?



a. Technical, interpersonal, conceptual b. Human, conceptual, interpersonal c. Interpersonal, technical, human d. Technical, professional, mechanical

Question No: 480 Which one of the following is not a benefit of workforce diversity?

a. More innovation b. Better Problem solving c. Diversity Training d. Greater system flexibility

Question No: 481 For minorities or the affected classes, _______________ is much fruitful than equal opportunity employment.

a. Affirmative Action PG 54 b. Workforce Diversity c. Merit based Selection d. None of the above


a. Formal organization b. Informal organization c. Bureaucratic organization d. Virtual organization

Question No: 483 Which of the following discipline deals with the impact of individual’s behavior in an organization?

a. Organizational culture b. Organizational norms c. Organizational behavior d. Organizational rules



Question No: 484 A manager's function is classified as line or staff based on the organization’s:

a. Objectives PG 50 b. Vision c. Services d. Product

Question No: 485 The basic unit of an organization is _______

a. Individual b. Group c. Team d. All of the above

Question No: 486 Which of the following areas are affected by the reengineering?

a. Cost b. Quality c. Speed d. All of the above

Question No: 487 An organization that carries out welfare projects in the locality where its business exists other than its core business activity is:

a. Socially Responsible organization b. NGO

Question No: 488 ________ is termed as the "right arm of the top executive.”

a. Staff manager b. Line manager c. Personnel manager PG 50



d. Secretary Question No: 489 Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:


Question No: 490 Which of the following is the function performed by the line managers?

a. Line functions b. Coordinative functions c. Some staff functions d. All of the given

Question No: 491 Employment of which resource is a competitive factor for organizations.

a. Land b. Money c. Workforce d. Technology

Question No: 492 Deciding whether Mom and Pop’s superstore will compete with enormous markets head to head by building similar superstores is an example of:

a. Strategic planning b. Tactical planning c. Operational planning d. All of the given options

Question No: 493 Manager has authorized the worker to make his own schedule. This is the example of



a. Controlling b. Planning c. Empowerment d. Planning and organizing

Question No: 494 Studying organizational behavior helps managers:

a. To see the value of workforce diversity b. To analyze the efficiency of organization c. To analyze the efficiency of organization d. To become more effective in society

Question No: 495 HR responsibilities of staff managers include

a. Assistance in hiring b. Rewarding, counseling c. Assistance in promotion d. All given option

Question No: 496 Large organizations often have development programs with an aim to:

a. Prepare employees for higher level responsibilities within the organization b. Give employees the skills and knowledge to perform their current jobs c. Monitor employee performance to ensure that it is at acceptable levels d. Help a new employee adjust himself to the new job and the employer

Question No: 497 The mass movement of technically skilled people from one country to another is known as:

a. Immigration b. Brain drain c. Transfer d. Shifting




a. Management functions b. Controlling functions c. Planning functions d. HR functions


a. An individual b. Two or more individuals c. A proprietor d. An employee

Question No: 500 Human Resource Management starts with _____

a. HR Planning b. Recruitment c. Selection d. None of the above


a. Middle-level b. First-line level c. Low-level d. Top-level

Question No: 502 Main source of creating difference among organizations is:

a. Human resource b. Physical resources



c. Modren technology d. Heavy budgets


a. By relying on external support systems for minority workers b. By encouraging employees to challenge beliefs and values of other employees c. By organizing social activities d. By reinforcing traditional values

Question No: 504 Which of these is not a technique used to manage the surplus of the workforce?

a. Early retirements b. Creative Recruiting c. Restricted hiring d. Reduced hours


a. Employees b. Employers c. Managers d. All of the above mentioned

Question No: 506 Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve________.


Question No: 507



When Personal manager exerted the authority as a coordinator of personal activities he is acting like:

a. Right arm of top executive PG 50 b. Top executive c. Staff manager d. Right arm of staff manager







a. Organization’s strategy b. Motivation & commitment c. Organization’s structure d. Performance measurement


a. Machinery, people, office building b. People, purpose, structure c. People, structure, finances



d. People, strategies, resources Question No: 512 A manager who approves the training program for employees is:

a. Line Manager b. Staff Manager c. General Manager d. None of the above

Question No: 513 Human resource management considers organization as:

a. Entity b. Process c. Person d. Staffing

Question No: 514 Authority is a/an ______________ force to control others’ behavior.

a. Legal b. Illegal c. Implied d. Applied

Question No: 515 Which of the following is a micro-level challenge faced by an organization?

a. Work force diversity b. Restructuring c. Legislation d. Technology

Question No: 516 Women can not do important or heavy jobs. This is an example of:

a. Stereotyping



b. Halo effect Question No: 517 Several factors had played their role in shaping the attitudes towards human resource management during:

a. The 1970s and 1980 b. The 1950s and 1960s, c. The 1960s and 1965s d. The 1940s and 1950s

Question No: 518 Which of them can be a possible reason of the layoff?

a. Lack of cash b. Lack of new projects c. Lack of material d. All of the given options

Question No: 519 Which of the following statement best defines “Recruitment”?

a. It is a process of attracting a number of suitable applicants b. It is selecting the best candidate for the vacancy c. It is a process of enhancing employees’ knowledge and skills d. It is used to determine the best performers in organization

Question No: 520 Human resource management is not an end in itself;

a. It is a self disciplinary and explanatory in nature b. It is only a means to assist the organization with its primary objectives c. It provides direction to the corporate-level business policy d. It is a mean to keep an eye on production and distribution operations




a. IS (Information System) b. MIS (Management Information System) c. HRIS (Human Resource Information System) d. DBMS (Data Base Management System)

Question No: 522 To make an employment decision not on the basis of legitimate job related factors is known as:

a. Gender discrimination b. Employment discrimination PG 54 c. Stereotyping d. Backlash


a. Tactical manager b. Operations manager c. Chief Executive d. Line manger


a. Powerful union b. Legal compliance c. Strategic alliances d. Stakeholder influence

Question No: 525 Which of the following is not a characteristic of an effective goal?

a. Specific b. Measurable c. Challengeable d. None of the above



Question No: 526 Which of the following term is used as the indicator of missing information by the applicant while making selection decision?

a. Red flag b. Red alert c. High alert d. Alarming situation

Question No: 527 Which of the following is the most correct statement?

a. Job identification is helpful in distinguishing among jobs. b. Job identification is not the part of job description. c. Job identification does not necessarily include the job title d. Job identification only includes job title.


a. Forecasting the demand of human resources b. Forecasting the supply of human resources c. Discovering potential job candidates for a particular position d. Making a “hire” or “no hire” decisions

Question No: 529 Which system is used to collect, record, store, analyze, and retrieve data concerning organization's workforce?

a. MIS b. AIS c. HRIS d. FMIS





Question No: 531 Which one is the quality of informal group?

a. They are social in nature. b. They have designated work assignments. c. They established by the organizations. d. They have predefined norms.

Question No: 532 Which one is not the component of the staffing function?

a. Recruitment b. Strategic human resource planning c. Staffing d. Training and development

Question No: 533 The management wants to choose best out of candidate’s pool but it is difficult to choose best among them due to their good eye contact and better communication skills. What kind of interview technique will be best in this situation?

a. Informal interview with structured rating forms b. Unstructured interview with rating forms c. Structured interview with structured rating form d. None of them

Question No: 534 Org Abs wants to higher computer operators. They have designed a test to check their knowledge about different applications software’s .This test is an example of:

a. Personality Tests b. Polygraph test c. Job knowledge test



d. Simulations Question No: 535 Which one is not the function of human resource management?

a. Employee and labor relation b. Safety and health c. HR research d. None of given options

Question No: 536 Atif’s job is to recognize problem areas and implementing solutions. He is also responsible to select critical information from masses of data to direct the organization in the world of overflowing information. Which of the following skills are required to perform his job effectively?

a. Conceptual skills b. Human skills c. Technical skills d. Interpersonal skills



Question No: 538 Which one is the recruitment method that may create glass ceiling effect?

a. Job posting b. Recruitment agencies c. Word of mouth d. Internship

Question No: 539



Which of them are known as simple work teams, consist of eight to ten volunteers from a common work area who meet to find solutions to specific problems.

a. Virtual teams b. Cross Departmental Team c. Process teams d. Quality circles


a. A group is not always a team. b. A group is always a team c. The terms Group and teams are interchangeable d. None of given option

Question No: 541 Ahmed who is an adequate candidate for the job of general manager is preceded by Aslam who is a poor candidate and management mistakenly considered him much better for the available position at that time when there are many outstanding candidates in the applicant pool. This error is known as:

a. Contrast error b. Negative emphasis c. Hallo effect d. Snap judgment


a. Walk-in applicants b. Employee referrals c. Employment agency d. School placement

Question No: 543 The authority exerted by a personnel manager is



a. Line Authority b. Staff Authority c. Functional Authority d. Authority given by Organization

Question No: 544 A manager's function is classified as line or staff based on the organization’s:

a. Objectives b. Vision c. Services d. Product

Question No: 545 ________ is termed as the "right arm of the top executive.”

a. Staff manager b. Line manager c. Personnel manager d. Secretary



Question No: 547 The test used to measure the cognitive abilities of person is also known as

a. Aptitude test b. Personality Tests c. Intelligence test d. Psychomotor Abilities Tests

Question No: 548



Which of the following skills are required most by the Top-level managers?

a. Technical skills b. Interpersonal skills c. Conceptual skills d. All of the given options

Question No: 549 The basic unit of an organization is _______

a. Individual b. Group c. Team d. All of the above

Question No: 550 Which one of the following is Not included in 'Training and Development'?

a. Employee orientation b. Career development c. Employee education d. HRIS maintenance

Question No: 551 An attempt to sense and solve a problem before it takes place may be termed as __.

a. Proactive Response b. Reactive Response

Question No: 552 PIA fully sponsors Al-Shifa Trust, which offers aid and rehabilitation services to special children .At the same time PIA is providing help to non profit organizations. This is:

a. Liability of PIA b. Duty OF PIA c. Social responsibility of PIA d. LEGAL responsibility OF PIA

Question No: 553



The procedure of initiating a document that specifies job title, department, the date the employee is needed for work, and other details, is known as:

a. Employee request b. Employee appropriation c. Employee requisition d. Employee demand

Question No: 554 Which of the following employment agency is best known for recruiting white-collar employees?

a. Employee hunters b. People locators c. People seekers d. Head hunters

Question No: 555 Aslam is working in the ABC Company. He is performing the tasks in a wide variety of human resource related areas. He is performing the role of:

a. HR Generalists b. Coordinator c. Line manager d. HR Specialist

Question No: 556 Anyone, regardless of race, color, sex, religion, national origin, or age, has an equal chance for a job. This is known as:

a. Affirmative Action b. Equal Employment Opportunity c. Diversity d. None of given option

Question No: 557



For the selection of pilot, PIA’s management took the written test based on the understanding & application of aeronautical engineering; under which category this test will fall?

a. Reliable test b. Content-valid test c. Criterion-valid test d. Face-valid test

Question No: 558 Which aspect of human resource management is concerned with the collective bargaining of labor union?

a. Stockholder relations b. Industrial relations c. Personnel relations d. Employee relations

Question No: 559 Which of them is most valid interview form for predicting job performance?

a. Informal interview b. Unstructured interview c. Structured interview d. All of them

Question No: 560 During the shortage of the work force organizations should :

a. Intensify their efforts of recruitment b. Least focus on recruitment expense c. Rely on technology d. Hire minimum number of Employees

Question No: 561 Women can not do important or heavy jobs. This is an example of:

a. Stereotyping b. Halo effect



Question No: 562 The technique which people use for controlling the perception of other People is know as:

a. Behavior modification b. Impression management c. Controlling d. Leading


a. Recruitment b. Training c. Procurement d. None of the above

Question No: 564 Which of the following is the major objective of training function of HRM?

a. To attract qualified applicant to fill the job vacancies b. To give employees the skills and knowledge to perform their jobs effectively c. To help a new employee adjust himself to the new job and the employer d. To monitor employee performance to ensure that it is at acceptable levels

Question No: 565 Standardized method for rating, classifying, and comparing virtually every kind of job based on data, people, and things is known as

a. Department of Labor Procedure b. Position Analysis Questionnaire c. Functional job analysis d. None of given option





Question No: 567 Perception shapes up the view of a person about world by :

a. Withdrawing irrelevant information b. Perceiving information from sensory processes c. Only collecting accurate information d. Both a and b

Question No: 568 The basic OB model suggests the study of the organization at ___________levels

a. Organization, group and individual b. Group, individual and hierarchical l c. Organization, group and departmental d. None of given option

Question No: 569 Which of the following skill/s is/are required for an effective team?

a. Problem-solving skills b. Technical skills c. Interpersonal skills d. All of the given options

Question No: 570 Which term is used to describe the process of strategy formulation, implementation, and Evaluation?

a. Assessment b. Forecasting c. Strategic planning d. Valuation

Question No: 571



A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as:


Question No: 572 The difference between human resource management and management is:

a. Narrow b. Not important c. Both are the same d. Significant

Question No: 573 ___________is the process of systematically reviewing human resource requirements to ensure that the required number of employees, with the required skills, is available when they are needed:

a. Human resource planning b. Succession Planning c. Succession Development d. None of the given option

Question No: 574 Which one statement is true about the teams?

a. Team members are not accountable at all. b. Team members hold themselves to be mutually accountable. PG 23 c. Team’s members are concerned with individual accountability. d. None of them

Question No: 575 Which of the following method uses organization's current level of employment as the starting point while estimating the future staffing needs of an organization?



a. Project forecasting b. Conjecture forecasting c. Labor forecasting d. Zero-base forecasting

Question No: 576 Which of the following is a goal-directed summary of a person's experience, education and training, developed to use in the selection process?


Question No: 577 Successful organizations primarily concern with the:

a. Communication b. Inventory c. Skilful manpower d. Production


a. Counseling simulation b. Vocational interest test c. Role playing d. Employment interview

Question No: 579 Which term describes the answer of following question? “Does this test measure what it’s supposed to measure?”

a. Test validity b. Criteria validity c. Content validity d. None of given option



Question No: 580 Which of the following is NOT included in the domain of Organizational Behavior?

a. Individual b. Group c. Teams d. None of the above

Question No: 581 Organizations are adopting Total Quality Management in order to:

a. Improve the quality b. Control the costs c. Restructure the organization d. None of the above

Question No: 582 The degree to which the organization's outputs correspond to the needs and wants of the external environment is termed as:

a. Efficiency b. Effectiveness

Question No: 583 Career counseling is included in which of the functions of HRM?

a. Compensation & benefits b. Planning & selections c. Training & development d. Maintaining HRIS

Question No: 584 Which of the following is a forecasting technique that involves experimenting a real world situation through a mathematical model?

a. Simulation b. Modeling



c. Mock-up d. Replication

Question No: 585 Which one is not the component of training and development?

a. Orientation b. Career development c. Organizational development d. Change management

Question No: 586 Organization Behavior deals with:

a. Budget of the Organization b. Structure of the Organization c. Individual Behavior d. None of the above

Question No: 587 If a company is employing the fresh graduates as well as the professional experts, the management is said to be enhancing _____________.

a. Stereotyping b. Variety c. Diversity d. Uniformity

Question No: 588 When Job analysis is not performed?

a. When the organization is founded b. When new jobs are created c. When we have already completed job analysis for similar kinds of jobs d. When jobs are changed significantly

Question No: 589 Controlling the Costs is an _________ Challenge for HRM



a. Organizational b. Environmental

Question No: 590 A problem faced by the organization due to presence of people having different nationalities is an

a. Environmental Challenge b. Organizational Challenge c. Individual Challenge d. None of the above

FINAL TERM PAST PAPERS Fall 2008 (Session - 1) Question No: 01 A psychological condition in which a person is put into a deep sleep-like state, while still remaining awake. It can be used to relieve pain & stress is called:

Hypnosis Biofeedback Transcendental mediation Burnout

Question No: 02 Employees quit the organizations at their own choice through:

Outplacement, restructuring Discharging, layoff Transfer, demotion Resigning, retirement

Question No: 03 According to which of the following it is better to convince the employees to abide by the company’s rules, rather than promptly responding with written or oral warnings to employees?



Hot stove rule Positive discipline Progressive discipline Implied discipline

Question No: 04 General practice carried out by Mr. Aslam is to encourage the participation of his subordinates while making departmental decisions. He is therefore said to be:

Involved in practicing his referent power Involved in practicing legitimate power Involved in a leadership process Involved in making efforts to get favors from employees

Question No: 05 The CEO has appointed Amjad to lead the current project as he has the talent to handle critical situations with an ease which enhances the followers’ morale as well. He is said to be a successful leader as per:

Leadership Theory Trait Theory Behavioral Theory Motivational Theory

Question No: 06 Creating conditions for a team to be effective is the responsibility of a(n):

Leader Employee Organization HR department

Question No: 07 United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. Mr. Kim is a/an:

Parent-country national Host-country national Third-country national



Local-country national Question No: 08 Employee handbook is a tool used for:

Communicating rules & policies within an organization Providing information to stakeholders outside the organization Manipulating the competitors with false information Providing information about salary scale only

Question No: 09 Organizational guarantee about the job security is a functional form of:

Statutory law Contractual law Public policy Management rights

Question No: 10 Ahmed has provided the personal contact numbers of his subordinates to one of his friend who is working as an insurance agent in a private insurance firm, to help him in achieving his monthly sales target. This practice is:

Clear violation of labor laws Implementation of discrimination law Prohibited by the privacy rights Violation of employment at will

Question No: 11 Organizations are bound to pay its employees at least the defined minimum wage as per government decision. This obligation resulted because:

It is necessary to build goodwill It is the statutory right of an employee It enhances the market share of a company’s product It provides benefits to all of its stakeholders

Question No: 12 The BEST indicator of an effective safety and health program of an organization is:



Employees do not feel hesitant while sharing their problems Employees feel motivated to perform well and show loyalty Employees feel honor that organization is concerned about their problems Employees do not face injuries and illnesses on regular basis

Question No: 13 The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:

Exhaustion Burnout Collapse Fatigue

Question No: 14 For which of the following reason, union-membership in organizations losses it’s importance during recent years?

Legislation protects workers in a better way Unions give advantage to union leaders Union membership is quite expensive Companies do not hire union members

Question No: 15 All of the following are reasons of conflicts in an organization, EXCEPT:

Everyone competing for scarce resources Interactionist view about employees Poor coordination among employees Stereotypical views about employees

Question No: 16 Which of the following is an incentive plan that rewards employees for exceeding a predetermined goal by sharing the extra profits?

Scanlon plan Piece-work plan Gain sharing plan



Variable pay plan Question No: 17 Which one of the following does NOT categorized as 'pay-for-performance' program?

Piecework plan Scanlon plan Gain sharing plan Profit sharing plan

Question No: 18 Which of the given expression is termed as 'equity'?

Output 1 < Output 2 Input Input Output 1 = Output 2 Input Input Output 1 ≤ Output 2 Input Input Output 1 > Output 2 Input Input

Question No: 19 An employee’s compensation usually comprises of:

High monetary rewards Quality rewards requested by employees Benefits like medical & transport allowances Financial & non-financial rewards

Question No: 20 To make the 'Ranking Method' of job evaluation more effective:

Perform performance appraisals on regular basis Train employees prior to appraisals Develop high compensation packages Clearly define job description initially

Question No: 21 Which of the following is most popular technique for appraising employee performance?

Alternation ranking



Graphic rating scale Management by objective Paired comparison

Question No: 22 Which is the best time or occasion to discuss career-related issues with an employee?

Weekly staff meeting Social lunch Employee’s annual appraisal Career success team meeting

Question No: 23 The basis for promotion will typically be competence rather than seniority when:

Team cohesiveness is important Company is promoting competition Union agreements are involved Organization is Legaly bound by government

Question No: 24 Which of the following is a part of organization’s role in the career development of an employee?

Communicating the mission, policies and procedures Providing timely performance feedback Participating in career development discussions Seeking out career information

Question No: 25 Amjad has reached the age of full retirement, but he still wants to continue his job. Moreover, organization has not yet found any replacement to him. In such situation Amjad should pursue:

Counseling to utilize his leisure time Search careers outside the company Psychological counseling to prepare for retirement Extension of current job within company

Question No: 26



Which of the following is the utmost preference of an organization while selecting a training and development program?

Ensure the cost effectiveness of the training session Expert & professional trainers should be hired Training should be provided to all the employees Maximum training mediums should be used

Question No: 27 Which of the following is the greatest contributor towards the success of an organization?

Prevailed grapevine network of employees Conduct frequent trainings to employees Set goals to define the direction to pursue Implementation of the newest technology

Question No: 28 The re-arrangement of organizational structure & change in organizational culture is accomplished during:

Task analysis Organizational analysis Person analysis Management analysis


Learning Training Development Need analysis




Concept validity Criterion validity Construct validity Content validity


Curriculum vitae Educational record Career goal Interview questioning


Power Influence Authority Command


Cultivating learning culture within the organization Determining deficiencies that require training Developing career development plans for employees Identifying training outcomes through evaluation


Counseling simulations Vocational interest test Role playing



Employment interview Question No: 35 Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job?

In-basket technique Role playing Interview simulations Case study

Question No: 36 As an HR manager, what should be your main focus while recruitment?

The potential candidate must posses interpersonal and analytical skills The potential candidate should be very confident and sharp The potential candidate must be attractive enough to fit in the position The potential candidate should match the requirements of the job


Outsource the employee selection to recruiting agencies Screen the pool of appropriate applicants Attract a large number of applicants Only hire the experienced candidates

Question No: 38 'There is no need to make any new appointment'; therefore, the organization has transferred Mr. Azam to another branch. This step of the organization is taken to:

Increase the labor supply than demand Maintain the balance of labor supply and demand Decrease the labor supply than demand Devastate the balance of labor supply and demand




Labor market Employment market Employee market Job market

Question No: 40 The best way of reducing the problems of leniency or strictness in performance appraisals is to:

Rank employees Train supervisors to avoid it Impose a distribution for performance Consider the purpose of the appraisal

Question No: 41 Which of the following problem occurs when supervisors tend to rate all their subordinates consistently low?

Central tendency Leniency Strictness Halo effect

Question No: 42 Rating a person high or low on all items because of one characteristic during performance appraisal, is known as:

Halo effect Central tendency Stereotyping Biasness

Question No: 43 Which of the following performance appraisal method is usually adopted for evaluating performance at managerial positions?

Management by objective Critical incident



Paired comparison Essay method

Question No: 44 In which method supervisor keeps a log of positive and negative examples of a subordinate’s work-related behavior?

Management by objective Comparison method Essay method Critical incident method

Question No: 45 When supervisors are indulged in identifying the subordinates’ performance deficiencies & provide suggestions for improvements , the process is said to be:

Strategic performance appraisal Organizational development Upward feedback Downward feedback

Question No: 46 Grouping of different jobs having similar job responsibilities & duties is called:

Classes Grades Scales Roles

Question No: 47 According to which of the following method, each job is assigned to a particular grade/category depending on the type of jobs, the organizations required?

Ranking method Classification method Factor comparison method Point factor method

Question No: 48



Which of the following step is MOST important in creating job-fit?

An effective selection process Promotion and transfer of existing employees Training of employees Competitive compensation packages

Question No: 49 Organization has legitimacy and rationale configuration that is why it is said to be a/an:

Formal organization Informal organization Virtual organization Learning organization

Question No: 50 According to the 'Hawthorne Studies' productivity of employees:

Increased by increasing light intensity Decreased by decreasing light intensity Increased by observing them PG 15 None of the given options

Fall 2008 (Session - 1) 2 Question No: 51 The actions of people at work place are studied under which of the following discipline?

Psychology Organizational behavior Sociology Anthropology


Management, both technical & administrative affairs. Promotion of marine R&D activities for the purpose of protection/preservation of marine environment.



Exploration, exploitation & management of marine research & development within the marine zone of Pakistan.

Any other responsibility assigned by the Ministry of Science & Technology, Government of Pakistan.

This section of job advertisement represents which of the following term?

Job analysis Job description Job specification Job summary


Physical motion Significance of task Mental stress Long working hours


Job analysis Job description Job specification Job evaluation


Reduce administrative costs Involvement of computers New filing system Enhance employees involvement


Planning & Organizing



Leading & Controlling Organizing & Controlling Controlling & Planning

Question No: 57 Jobs are identified & grouped during which of the following managerial function?

Planning Organizing Leading Controlling


An individual Two or more individuals A proprietor An employee


Task People Structure Technology

Question No: 60 GHOSIA BUILDERS is a construction company; construct official & residential buildings, you are appointed to evaluate the performance of its employees, what method you will select for their evaluation?

Project based method Focal point method Anniversary method Base timings method



Question No: 61 A new circular was issued by the top management of the organization to conduct performance appraisal of each employee after completion of one year of his/her service, which term best describes the above situation?


Question No: 62 The frequency of conducting the performance appraisal depends on:

Environmental challenges Training sessions Job analysis Organizational policies



Question No: 64 What usually occurs when employees rate themselves in a performance appraisal?

Appraisals are subject to halo effects Ratings are higher than rated by supervisors No significant difference occurs Influence of stereotype is greater

Question No: 65 When supervisors are indulged in identifying the subordinate’s performance deficiencies & provide suggestions for improvements, the process is said to be:




Question No: 66 Suppose you have five employees to rate. You make a chart of all possible couples of employees for each trait being evaluated. Then, you indicate the better employee from each couple. Finally, you add up the number of positives for each employee. In this case, which of the following method of performance appraisal you are going to use?

Graphic ranking scale Alternation ranking Paired comparison Forced distribution

Question No: 67 Mr. Faisal is generally considered unfriendly at work. His supervisor rates him low on the trait interpersonal relationships but also rates him lower on other traits like hardworking, work devotion, pressure handling etc . Faisal s performance appraisal may be effected due to:

Biasness Stereotyping Halo effects Strictness

Question No: 68 Some supervisors, when filling in rating scales, tend to avoid the highs and lows on the scale and rate most people in the middle. This type of evaluation is said to be effected by:

Stereotyping Central tendency Strictness (Hardness, to rule) Leniency (mercy)

Question No: 69



Which of the given solution served as the best one for reducing the problem of central tendency in performance appraisals?


Question No: 70 Due to which of the following reason, subordinates may feel dissatisfied with their appraisal interviews?

They feel threatened during the interview They can influence the course of the interview Constructive interviewer is conducting the interview Their poor performance is being highlighted

Question No: 71 All of the following are examples of upward communication, EXCEPT:

Routine staff meetings of general manager with the supervisors Routine discussion meetings between employee groups Routine meetings of supervisors with the employees Routine meetings of general manager with the non-supervisory employees


Multiple perspectives Greater openness to new ideas Increased creativity and flexibility Decreased problem-solving skills


Machinery, people, office building People, purpose, structure People, structure, finances



People, strategies, resources Question No: 74 People can be more productive while working in:

Isolation Groups Crowd None of the given options


Compensation & benefits Planning & selection Training & development Maintainence of HRIS


Selection, Recruitment & performance appraisals Recruitment, Selection & Socialization Job analysis, Selection & Training Selection, Orientation & Development

Question No: 77 Socialization is a process of:

Enhancement Development Introduction Evaluation

Question No: 78 The framework of providing learning and experience to the employees in a definite time period to improve their job performance and growth, is referred to which of the following?



HRD (Human Resource Development) HRP (Human Resource Planning) HRIS (Human Resource Information System) SHRM (Strategic Human Resource Management)

Question No: 79 Which of the following term is used to represent the shift in job position without any change in salary or grade?

Promotion Transfer Demotion Resignation

Question No: 80 The process through which someone becomes aware of his/her personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals, is known as:

Organizational development Career management Career development Career planning

Question No: 81 Being a cashier, Ahmed is discontented with his job, why it is so?

Job does not suit his preferences Job involves physical toughness Job requires mental toughness Job involves extensive customer interaction

Question No: 82 Organizations put maximum effort in measuring performance of organizational people because:

It makes procedures cost effective It helps in ensuring legal compliance



It assists in implementing new technology It leads to product innovation

Question No: 83 All of the following are advantages of 'critical incident method' for appraising performance, EXCEPT:

It provides examples of good performance It provides results that are subjective It provides examples of poor performance It provides incidents tied to performance goals

Question No: 84 The first step in developing a behaviorally anchored rating scale is to:

Develop performance dimensions Generate critical incidents Re-allocate incidents Scale incidents

Question No: 85 A power base that depends on fear comes under which of the following category of power?

Reward power Coercive power Referent power Legitimate power

Question No: 86 Asif has punished his subordinate for the reason that he had refused to drop Asif's children at school. What type of power Asif practiced over his subordinate?

Referent power Social power Personal power Charismatic power

Question No: 87



All of the following could be goals of conflict, EXCEPT:

Satisfying monetary needs Achieving special tasks Attaining desired happiness Avoiding failure blames

Question No: 88 Under a strong union influence, the union members demanded the salary increment as per the rate of increase in inflation. As an HR manager what will be your initial step?

Rejecting the request as it is unnecessary Approving the demand immediately Asking union to make a contract Arranging negotiation to discuss the issue

Question No: 89 In a management-union conflict, both parties are now ready to sign a contract including all the terms & conditions acceptable to both parties for a specific time period. In this situation both parties have reached which of the following phase of collective bargaining?

Negotiating with each other's representatives Controlling the activities as per contract Accepting the solution by formally authorizing it Arranging negotiation with each other

Question No: 90 Communication in which information flows from the top of the organizational management hierarchy to the employees telling them what is the mission and what are the policies of the organization is known as:

Diagonal communication Horizontal communication Upward communication Downward communication

Question No: 91



To ensure the effectiveness of safety and health program to whom it must be communicated?

Upper management Lower management Middle management All of the given options



Question No: 93 What sort of relationship exists between negative-reinforcement & punishment?

Both are similar concepts Punishment leads to negative-reinforcement Negative-reinforcement leads to punishment Both leads to similar consequences

Question No: 94 Samsung tends to follow an ethnocentric staffing model. Thus, from which of the groups will it hire the employees for upper-level management positions?

Parent-country nationals Host-country nationals Third-country nationals Local-country national

Question No: 95 Unilever comes under which of the following categories while conducting its business globally?

Domestic International



Multinational Transnational

Question No: 96 Overstating the performance records by an employee in front of management is considered which of the following?

Dishonesty Damage Theft Insubordination

Question No: 97 Which of the following can be an alternative decision to employee termination?

Demotion Retirement Resignation Lay-off

Question No: 98 While downsizing, organizations sometimes reduce the number of its employees by offering early retirements because:

HR requirement is less than existing number of employees HR requirement is greater than the existing number of employees Company s cost in terms of employee compensation can be saved Organizations can be more efficient by this action of management

Question No: 99 Which of the following term is used to represents the employee’s disappointment with their management & employers?

Arbitration Mediation Boycott Grievance

Question No: 100



Which of the following is a part of non-financial compensation?

Monthly commission Employee autonomy Stock option Medical allowance

Fall 2008 (Session - 1) 3 Question No: 101 Impact of individuals' behavior within an organization is studied under:

Organizational culture Organizational norms Organizational behavior Organizational rules


Overall organization Employment planning Sales forecasting Resource allocation


Take critical decisions Support organizational activities Facilitate organizational people Implement strategies more efficiently


Organizational people Employers



Employees Managers


Spokesperson Disseminator Entrepreneur Negotiator



Question No: 107 Which of the following statement depicts 'Permissible bargaining'?

Issues not necessarily to be bargained Issues that have no legal standing Legal issues necessary to resolve Essential employees related issues

Question No: 108 Employees' routine working is now being monitored through computers electronically; this trend has affected the Performance Appraisal (PA) system in which of the following manner?

Development of PA on more frequent basis Enhanced importance of PA for employees PA have became more accurate & efficient one Human involvement is completely removed

Question No: 109



According to which of the following appraisal method, a set of compensable aspects are identified for determining the job worth?

Ranking method Classification method Factor comparison method Essay method

Question No: 110 Which of the following appraisal method uses Benchmark jobs to identify the jobs worth by comparing different jobs?

Factor comparison method Ranking method Classification method All of the given options

Question No: 111 Ongoing process of managing & evaluating both the behavior & outcomes in the workplace is known as:

Training & development Performance appraisal Compensation management Job analysis

Question No: 112 When different supervisors define levels of performance (good, fair, poor) differently, unfair appraisals could result due to a problem of:

Unclear standards Halo effects Central tendency Leniency

Question No: 113 In which method supervisor keeps a log of positive and negative examples of a subordinate s work-related behavior?





Provision of new computers Conduct relevant training Supply input devices Supply output devices

Question No: 115 Evaluation of training program is conducted:

At the initial stage while design a training Prior to need assessment phase Parallel to design a training content At the last stage of training


Organization s strategy Motivation & commitment Organization s structure Performance measurement

Question No: 117 The study of organizational behavior helps managers:

To see the value of workforce diversity To analyze the efficiency of an organization To become environmental friendly To achieve mass production



Question No: 118 Paperless organizations are the organizations which use:

Extensive paper No paper Limited paper None of the given options


By encouraging employees to challenge beliefs and values of other employees By organizing social activities for organizational people to share experiences By reinforcing traditional values within the organization, through organizational

culture By relying on external support systems for minority workers


Project forecasting Conjecture forecasting Labor forecasting Zero-base forecasting


Job requires more intellectual skills to complete Job is repetitive in nature Job is market oriented and requires more data Job consists of observable physical activity

Question No: 122 During which stage of socialization, employees successfully internalize the organizational norms & beliefs?



Pre-arrival stage Encounter stage Metamorphosis stage Post-retirement stage



Question No: 124 Which of the following measures are taken to assess the intensity of employees satisfaction and their attitude toward the training program?

Continuous feedback Profitability rate Market share Productivity levels

Question No: 125 How organizations prepare their employees for retirement?

Provide leisure time counseling Search careers outside the company Explanation of social security benefits Psychological counseling to accept retirement


Organizational development Career management Career development



Career planning Question No: 127 Being a cashier, Ahmed is discontented with his job, why it is so?

Job involves extensive customer interaction Job does not suit his preferences Job involves physical toughness Job requires mental toughness


Part-time work Flexible hours On-site child care Job sharing



Question No: 130 Performance is a function of:

Ability, effort, opportunity Ability, expectancy, salary Ability, skill, knowledge Motivation, attractiveness, support

Question No: 131 Performance indicator for a customer service department is:

Quantity of wasted material during production



Statistics of financial reports Percentage of customer calls attended Market share of company s product

Question No: 132 Which performance appraisal technique lists the traits and a range of performance?

Paired comparison Management by objective Alternation ranking Graphic rating scale

Question No: 133 Graphic rating scales are subjected to all of the following problems, EXCEPT:

Halo effects Complexity Central tendency Leniency

Question No: 134 Ranking method is only effective for:

Large number of jobs Non-managerial jobs Few jobs to be evaluated Executive level jobs only

Question No: 135 What type of pay plan is being used when workers are paid a sum for each unit they produce?

Base pay Competency-based pay Bonus pay Piecework pay

Question No: 136



'Organizational politics' leads to which of the following?

Employee anxiety Employee interrelationship Efficient production Job satisfaction

Question No: 137 In the negotiation process, bargaining issues like wages, working hours, terms & conditions of employment etc. all comes under:

Labor issues Mandatory issues Permissive issues Prohibited issues

Question No: 138 In the negotiation process, bargaining issues like deciding product price & design, deciding about new jobs etc. comes under:


Question No: 139 For which of the following reason, union-membership in organizations losses it s importance during recent years?


Question No: 140 Communication within a project team, emerged from different grades and departments of an organization is an example of:

Diagonal communication



Horizontal communication Upward communication Downward communication

Question No: 141 Which of the following do not play any significant role in avoiding workplace accidents?

Maintenance of equipments Rewards attached with safety measures Safety trainings to employees Increased employee empowerment

Question No: 142 Smoking is strictly prohibited in all organizations & public places according to rules imposed by federal government as part of:

Statutory rights Contractual rights Employee rights Management rights

Question No: 143 Mr. Yoong is a Chinese executive working in Zong Telecom Pakistan, a China based telecommunication company. Mr. Yoong is therefore be classified as a/an:

Expatriate Third-country national Home-country national Host-country national

Question No: 144 The CEO has appointed Amjad to lead the current project as he has the talent to handle critical situations with an ease which enhances the followers morale as well. He is said to be a successful leader as per:

Leadership Theory Trait Theory Behavioral Theory



Motivational Theory Question No: 145 Expertise in a particular field/area helps leaders in:

Building their power to influence followers Increasing their referant power to influence others Enhancing their political network Creating upward communication channel

Question No: 146 If the frequency of banned behavior of an employee increases, it is better to:

Provide employee some sort of counseling Inform top management about it and take no action Monitor employees behavior on regular basis Increase the intensity of the disciplinary action against him

Question No: 147 If the time between violation & the respective penalty implementation lengthens, the impact of the disciplinary action will:

Be exceeded Remain the same Become invisible Be reduced

Question No: 148 A process of shifting worker to lower level of duties & responsibilities along with the reduced pay is termed as:

Retirement Resignation Lay-off Demotion

Question No: 149



Under which of the following category union can bargain with the management on appointing a particular person as union leader?

Mandatory bargaining issue Permissive bargaining issue Prohibited bargaining issue Obligatory bargaining issue

Question No: 150 Which of the following employee benefits are legally imposed on organizations?

Social security Stock options Care centers Flexible hours

Fall 2008 (Session - 1) 4 Question No: 151 'Job description' provides which of the following information?

Working conditions prevailing in an organization Set of KSA required to perform a job Level of experience mandatory for a particular job Individual s general attitude that affects the job performance

Question No: 152 "Efficiency" is said to be achieved when:

Doing things right Doing right things right Doing things right at right place Doing things right at right time

Question No: 153 Who is responsible for creating a link between outsiders and the people inside the organization?

Entrepreneur



Spokesperson Figurehead Liaison


It operates within an environment It operates in isolation Its activities are random Its activities are independent

Question No: 155 Management has pointed out Mr. Haseeb as a low performer & shows their dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more & more efforts but still unable to satisfy the management, after some time he started overlooked the appraisal reports as he perceived that management is habitual of criticizing the employees performance. This reaction by Haseeb is resulted due to:

Lack of trained raters Unserious attitude towards appraisal Lack of proper feedback Management is biased

Question No: 156 When supervisors are indulged in identifying the subordinates performance deficiencies & provide suggestions for improvements, the process is said to be:


Question No: 157 Which of the following is an advantage of using the critical incident method for appraising performance?

Results acheived are quantitative Entire performance is overlooked



Increases importance if incidents are inter-related Incidents can be tied to performance goals

Question No: 158 Which of the following problem occurs when supervisors tend to rate all their subordinates consistently low?


Question No: 159 Which one of the following is NOT a barrier to effective communication?

Different codes applied by sender & receiver Limited time is available to complete the communication Careful listening by sender as well as receiver Source creditability of the information to be conveyed

Question No: 160 ABC Company is currently hiring employees from different provinces of a country. ABC Company is said to be implementing _______________.

Decentralization Downsizing Diversity Retrenchment


Management of uniformity Variety management Managing stereotypes Diversity management

Question No: 162



How often HR planning process is implemented within an organization?

Continuously Annually Bi-annually Quarterly


Maintaining and updating the jobs Identify objectives of job analysis Identify the job to be analyzed Draft job description & job specification


Communicate job opening positions clearly Attract maximum number of applicants Self select out the candidates to save time and money Attract the qualified candidates & not the unqualified ones

Question No: 165 Actual situation-desired situation = problem discrepancy , which of the following term signifies this equation?

Gap analysis Organizational analysis Task analysis Person analysis

Question No: 166 Which of the following department of an organization perform the managerial function of matching organizational needs with the skills & abilities of the employees?



Finance department Marketing department Production department Human Resource department


Job analysis, Selection & Training Selection, Orientation & Development Selection, Recruitment & performance appraisals Recruitment, Selection & Socialization

Question No: 168 Which of the following is a unique form of recruitment where every employee becomes a company's recruiter?

Employee referrals Walk-in-applicants Trade associations Foreign nationals

Question No: 169 Which selection tool is considered least by HR managers while hiring an individual?

Candidate interviews Reference letters Application blanks Academic records

Question No: 170 When every applicant is scoring almost the same on attempting the same test, the test is said to be:

Valid Reliable Qualitative Traditional





Question No: 172 Which of the following measures are taken to assess the intensity of employees satisfaction and their attitude toward the training program?




Question No: 174 How do compensation and benefits with a career development focus differ from compensation and benefits with a traditional focus?

Employee s productivity is rewarded Employee s efficiency is rewarded Enhancement in abilities is rewarded All of the given options

Question No: 175



Anum is working with a coach to identify her personal skills and interests. Then she plans to get information about opportunities that fit her skills and interests and set career goals for what she seeks to accomplish. Anum is said to be indulged in:

Career management Career development Career planning Career allocation



Question No: 177 Which demographic group MOSTLY experiences the difficulty with career progress within Pakistan?

Women Old men Professionals Young men

Question No: 178 Miss. Fouzia wants to excel herself in the banking field by clearing the IBP Superior Qualification (ISQ) examination. But her current job s strict timings do not allow her to fulfill her plans. To address this problem, the bank could help her by:

Providing her with a career coach Encouraging her to join a career success team Facilitating her with flexible working hours Suggesting her a better occupation to adopt

Question No: 179 When an employee s performance is so poor that a written warning is required, that warning should:



Identify the standards by which the employee is judged Contain examples of employees who met the standards Provide previous examples when employee met the standards Be sent to the employee in question and to the superior manager

Question No: 180 'Job evaluation' served as a strong base for which of the following area of an organization?

Compensation packages Training modules Organizational policies Rules & regulations



Question No: 182 "Higher efforts should be rewarded with higher rewards"; which of the following theory focuses this statement?

Motivational theory Performance theory Competancy theory Equity theory

Question No: 183 The compensation philosophy; "higher pay for higher contribution" is known as:

Competency-based pay Skilled-base pay Merit-based pay



Seniority-based pay Question No: 184 Which one of the following is NOT a feature of 'Scanlon plan'?

A philosophy of cooperation An emphasis on individual achievement An involvement system A sharing of ideas & issues

Question No: 185 Department manager is authorized to evaluate & grade your performance, therefore:

Manager has strong relation with you Your performance influences manager You possess power on manager Manager has the power on you

Question No: 186 Teacher s right to evaluate student s performance emerges as a result of:

Gained power Provided authority Teacher s influence Student s expectations







Question No: 189 For which of the following reason, union-membership in organizations losses it s importance during recent years?


Question No: 190 Which of the following is never be a party in collective bargaining?

Union Management Government Society



Question No: 192 "Accounting staff of a EFU General Insurance ltd, share information of different departments to assist in preparing the annual budget on a consistent basis". Which type of communication it is?

Diagonal communication Horizontal communication



Upward communication Downward communication

Question No: 193 Which one of the following is NOT included in the content of 'Employee Handbook'?

Safety procedures Financial statements Job duties Fringe benefits

Question No: 194 Employee has the right to quit one job and join another organization according to his/her own preferences, as protected by:

Discrimination law Rights to privacy Labor law Employment at will

Question No: 195 Motivational theories are adopted to:

Produce expensive & quality products Ensure imposed legal compliances Become a market leader for competitors Compensate employees effectively

Question No: 196 United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. Mr. Kim is a/an:

Parent-country national Host-country national Third-country national Local-country national

Question No: 197



____________ refers bringing a manager back home after a foreign assignment has been completed.

Expatriation Repatriation Culture shock Expatriate failure

Question No: 198 Shaukat was accused of using organizational resources for personal use. He was caught red-handed thrice by his manager while misusing the company resources. If you were in place of his manager what actions will you take against him?

Warn him in writing Suspend him for some time Dismiss him permanently It is too early to take any action

Question No: 199 Which of the following term is used to represents the employees disappointment with their management & employers?


Question No: 200 Under which of the following category union can bargain with the management on appointing a particular person as union leader?

Mandatory bargaining issue Permissive bargaining issue Prohibited bargaining issue Obligatory bargaining issue

Fall 2008 (Session - 1) 5 Question No: 201



The group of tasks performed within an organization is known as:

Duty Responsibility Job Position




Entrepreneur Spokesperson Figurehead Liaison


Staff Functional First-line Operational

Question No: 205 Evaluation method generally adopted by most of the educational institutes to Evaluate the students academic performance is:

Project based method



Focal point method Anniversary method Base timings method



Question No: 207 The component of an effective performance management process that explains each employee s responsibility in terms of his or her day-to-day work is called _____.

Role clarification Goal alignment Direction sharing Coaching and support

Question No: 208 Ahmed, the supervisor of the manufacturing department, is in the process of evaluating his staff s performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. He is using a _____ method.

Graphic rating scale Constant sum ranking scale Forced distribution Alternation ranking

Question No: 209



When an employee s personal characteristics such as age, race, and gender influence supervisor s evaluation of his or her performance, which of the following problem can be occurred?

Biasness Stereotyping Halo affect Strictness

Question No: 210 Human resource management activities relevant to large business organizations are:

Little specialized of HR functions Performed under a separate department All performed by HR manager Are ambiguous and complicated



Question No: 212 Which of the following is considered as the MOST reliable data collection source needed for job analysis?

Experienced job analyst Top leading managers Employees of that particular job Head of the department


Communicate job opening positions clearly



Attract maximum number of applicants Self select out the candidates to save time and money Attract the qualified candidates & not the unqualified ones


The potential candidate must posses interpersonal and analytical skills The potential candidate should be very confident and sharp The potential candidate must be attractive enough to fit in the position The potential candidate should match the requirements of the job

Question No: 215 Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job?



Designing phase of training Training Need Analysis Determining training objectives Training evaluation

Question No: 217 Which of the following strategy is said to be more effective to motivate contingent workers?

Facilitate with job security Make jobs more appealing Develop interest through job rotation Provide challenging projects

Question No: 218



Which of the following department of an organization perform the managerial function of matching organizational needs with the skills & abilities of the employees?

Finance department Marketing department Production department Human Resource department


Recruitment & selection Compensation & benefits Training & development Scheduling vacations

Question No: 220 The process of discovering potential candidates for actual or anticipated Organizational vacancies is known as:

HR planning Job analysis Recruitment Selection


Formal Informal Bureaucratic Learning


Employee training



Employee orientation Employee rights Employee appraisals

Question No: 223 Ali is dissatisfied with his current job, therefore is considering to change his career. What should he do before changing the occupation?

Monitor the salary difference of the alternative jobs Compare his ideal job to his current job Adjust with the current job, as switching could be risky Directly switch the occupation, nothing need to be done

Question No: 224 Which of the following is part of an employee s role regarding his or her own career development?

Providing timely performance feedback Participating in career development discussions Establishing goals and career plans Offering a variety of career options

Question No: 225 Which of the following depicts today's major barrier to career advancement of the working ladies?

Top management is usually male oriented Lack of educational opportunities for women Common perception that woman can never be a better boss Difficulty in balancing the work and family life

Question No: 226 Under which of the following methods of jobs evaluation, jobs are arranged in an order?




Question No: 227 Which of the following is NOT included in direct financial payments?

Wages Insurance Commissions Incentives



Question No: 229 Performance measures include all of the following, EXCEPT:

Individual s productivity Team's productivity Departmental productivity Market productivity

Question No: 230 Which one of the following is NOT a feature of 'Scanlon plan'?


Question No: 231 What type of pay plan is used when a worker is being paid for the number of units produced?



Competency pay Job pay Piecework pay Bonus pay

Question No: 232 If B is dependent on A , it means that:

A has the power to influence B s behavior B has the power to influence A s behavior A is also dependent on B A cannot influence B by any means

Question No: 233 Which of the following does not signifies the usefulness of conflict?

It brings life and creativity It promotes goal achievement It encourages organizational politics It promotes change & synergy




Safety procedures Financial statements Job duties Fringe benefits

Question No: 236



The system designed to solve employees physical, mental and emotional problems is known as:

EAP (Employee Assistance Programs) ERISA (Employee Retirement Income Security Act) PBGC (Pension Benefit Gauranty Corporation) OSHA (Occupational Safety & Health Administration)

Question No: 237 Which of the following facilitates the employer to hire, fire, demote or promote anyone, in the absence of any legal obligation?

Discrimination law Employment at will Affirmative action Equal employment opportunity

Question No: 238 'Federal law' requiring employers to give 60 days notice prior to plant closing or major layoff, as stated by:

Statutory right of employees Employer itself Due process by an employer Union recommendations

Question No: 239 The document having terms & conditions of employment gets signed by the employee at the time of joining to:

Review terms on regular basis Maintain employee database Satisfy the top management Get employee s written approval

Question No: 240 Involuntary bodily pressures like heart beat rate are controlled through:



Biofeedback Transcendental meditation Hypnosis Burnout

Question No: 241 Assessing an employee s probable success in handling a foreign transfer and the best predictor of future success is proved to be:

Job competence Past international travel Language skills Extraversion

Question No: 242 One of the common disadvantages of using expatriates to fill foreign subsidiary management positions is that:

Expatriates are more expensive than using local managers Expatriates spend too much time to adjust in the foreign country Expatriates focus unnecessarily on long-term projects Expatriates bring a sense of policy implementation to the foreign facility

Question No: 243 A MOST important advantage of using expatriates to fill foreign subsidiary management positions is that:

They are less expensive than local managers They are more motivated to perform as compared to host-country nationals They perform well in foreign assignments as compare to working in the head

quarters They are more likely to implement the instructions from headquarters

Question No: 244 Hassan, a Pakistani citizen working as a branch manager in Allied Bank Limited (ABL), Anarkali branch. ABL has its branches in Middle East as well, but its headquarter is in Karachi. Hassan is a/an:

Expatriate



Third-country national Home-country national Host-country national

Question No: 245 There are multiple outlets of Shezan Bakers & Confectioners in different areas of Lahore. The management of Shezan Bakers states that We are the leading bakers & confectioners of Lahore for over two decades. Their statement depicts that Shezan is a/an:

Domestic organization International organization Multinational organization Transnational organization

Question No: 246 Ali is aware of all the possible sales trends prevailing in the market, he is said to be a successful leader because:

He is intelligent enough to anticipate He is quite self confident He has dominance over others He possesses in depth task related knowledge

Question No: 247 Charismatic leaders are those who have the ability to:

Resolve every problem prevailing in the organization Influence others in a desired manner Command over larger number of employees Strictly impose the set rules


Involved in practicing his referent power Involved in practicing legitimate power Involved in a leadership process



Involved in making efforts to get favors from employees Question No: 249 Farhan usually tries to create off-channel relationships with the high level bodies to:

Be an effective leader Gain power through upward influence Get quick promotions Expand his interpersonal network

Question No: 250 Leadership will mostly be considered failed if:

Leaders are appointed by top management Leader established high goals to be achieved Leader also plays the role of a manager in an organization Followers stop sharing their issues with a leader

Fall 2008 (Session - 1) 6 Question No: 251 As a result of which of the following activity, HRIS is gaining popularity day by day?

Generating organizational reports Managing resources effectively Retrieving timely information Handling bundles of data

Question No: 252 The specific means used to attract potential candidates is refered as:

Selection Recruitment HR planning Staffing

Question No: 253 Which of the given statement reflects the Relationship between HRM & Management?



Both are same Management is one aspect of HRM HRM is one aspect of Management No relationship exists


All of the given options Large organizations Small & medium enterprises Private organizations

Question No: 255 "Efficiency" is said to be achieved when:

Doing things right Doing right things right Doing things right at right place Doing things right at right time



Question No: 257 Organizational activities are interrelated, due to this characteristic it is referred as:

A closed system An isolated system An open system A clogged system




HR executive HR generalist HR specialist None of the given options











Question No: 263 According to which of the following appraisal method, a set of compensable aspects are identified for determining the job worth?

Essay method Ranking method Classification method Factor comparison method

Question No: 264 When different supervisors define levels of performance (good, fair, poor) differently, unfair appraisals could result due to a problem of:

Unclear standards Halo effects Central tendency Leniency

Question No: 265 When subordinates provide feedback for supervisors, the comments should be presented anonymous because identifiable responses tend to result in:

More critical ratings More negative attitudes from managers More overstated ratings All of the given options


Hereditary testing Gene testing



Instinct testing Genetic testing



Question No: 268 The MOST common reason that an expatriate fails at an international assignment is _____.

Incompetency Technical demands of the job Expense Family pressures


Planning Decentralization Restructuring Outsourcing

Question No: 270 Organizations started focusing on quality, productivity and efficiency during:

Mechanistic period Legalistic period Organistic period Strategic period

Question No: 271



Which of the following reflects the holding beliefs about people that place them in categories for recognizing and accepting differences?

Stereotyping Backlash Mistrust Cohesiveness

Question No: 272 Job specification is an important tool while:

Defining rules & procedures Determining opportunities for an organization Dealing with health & safety issues Conducting selection process

Question No: 273 All of the following are basic criteria for selecting an applicant, EXCEPT:

Educational background of an applicant Provided references of an applicant Work experience of an applicant Skills & abilities of an applicant

Question No: 274 The process of anticipating management needs, reviewing the skills inventory of a firm and creating replacement charts, is known as:

Action planning Management development Management skills' inventory Succession planning

Question No: 275 Shehzad planed to retire from his company because he would get a better package after 30 years of service. However, according to him without a job it would be difficult for him to spend time so he may consider other options. What do you suggest for him?



Explanation of social security benefits Pursue career outside the company Counseling to utilize leisure time All of the given options





Question No: 278 Which of the following plays a role in providing timely performance feedback, development assignments and support in career development of employees?

Individual Manager Company Human resource specialist

Question No: 279 Which of the following helps an organization in defining and measuring the progress towards goal achievement?

Key performance indicator Adoptation to legal compliance Strong compensation system



Employee career planning Question No: 280 If a performance appraisal focuses on employee s ability to identify and analyze problems or to maintain harmonious and effective working relationships, then the performance appraisal is focused on measuring :

Generic dimensions of performance Performance of actual duties Employee competency Achievement of objectives

Question No: 281 Ms. Ayesha was selected as the best employee of the month for April as she had contributed maximum in the organization s sale but no special consideration was made by management on her efforts, this practice of the organization may:

Decrease the importance of performance appraisal system of organization Increase the motivational level of employees of organization Increase the focus of employees towards their career development None of the given options

Question No: 282 Which of the following performance appraisal method is worthless, when jobs are entirely different from each other?

Ranking method Factor comparison method Classification method Point factor method







Question No: 285 For which of the following reason, organizations consider employee benefits important?

To attract new blood in the organizations To retain the valuable employees To create good reputation in the market All of the given options



Question No: 287 If B is dependent on A , it means that:

A has the power to influence B s behavior B has the power to influence A s behavior A is also dependent on B A cannot influence B by any means

Question No: 288



Only HR manager has authorized access over the employees databases. The other organizational members have to ask for his permission to get any sort of employee related information. In this case which type of power the HR manager possesses?

Coercive power Information power Referent power Legitimate power



Question No: 290 According to which of the following view,"conflict should be encouraged and managed"?

Traditional View Human Relations View Interactionist View Behavioral view




Labor issues



Mandatory issues Permissive issues Prohibited issues

Question No: 293 Which of the following factor truly explains the reason behind union membership within organizations?

To influence organizational rules & policies To become popular within the organization To protect employees' legal rights & interests To provide assistance in organizational wide strategies



Question No: 295 All of the following would be considered appropriate practices for creating smoke- free environment in an organization, EXCEPT:

Banning smoking completely Refusing to hire chain smokers Designating special areas as smoking rooms Restricting smoking in designated areas


Contractual rights Employee rights Management rights Statutory rights




Provide employee some sort of counseling Inform top management about it and take no action Monitor employees behavior on regular basis Increase the intensity of the disciplinary action against him

Question No: 298 Background and reference checks are made by HR department while hiring employees to:

Evaluate employee s capability Meet requirements of federal law Check employee s communication network Check authenticity of provided information



Fall 2008 (Session - 1) 7 Question No: 300 The actions of people at work place are studied under which of the following discipline?

Psychology Organizational behavior Sociology Anthropology

Question No: 301



Why Interpersonal skills are essential for employees to remain effective in their jobs?

Helpful in the employees' motivation Enhance the employees' skills Increase the profitability of an organization Promote the centralized culture in an organization


Mechanistic period Catalytic period Organistic period Strategic period


Equal pay Worker compensation Age discrimination Civil rights


Cooperative work Student placement Internship program Student leasing

Question No: 305 Strategic managers are responsible for overall:

Production



Planning Controlling Changes

Question No: 306 ABC is a small company having 30 employees only, to facilitate this number of employees, organization hire 2 people to perform all necessary HR functions for the organization. In such a case these HR personnel are considered as:

HR executives HR generalists HR specialists HR department


Problem-solving skills Technical skills Interpersonal skills All of the given options




Lack of trained raters Unserious attitude towards appraisal



Lack of proper feedback Management is biased

Question No: 310 All of the following could be the reasons of an employee stress, EXCEPT:

Supervisor s rude attitude No recognition of efforts Job insecurity and safety Missing out the thanking notes

Question No: 311 Who is the primary person, responsible for doing the actual appraising of an employees performance?

The employee s direct supervisor The company's appraiser The human resource manager The EEO contact person



Question No: 313 Management by objectives (MBO) refers to an appraisal method, which:

Evaluates progress made toward the accomplishment of measurable goals Assigning scale points with specific examples of good or poor performance A log of positive and negative examples of a subordinate s work-related behavior Assigning predetermined percentages for different performance categories







Question No: 316 Which one of the following is an example of downward communication?

Birthday parties & official dinners Customers' responses through telephone calls Monthly performance discussion meetings Company's prospectus for stakeholders

Question No: 317 Human resource management activities relevant to large business organizations are:

Little specialized of HR functions Performed under a separate department All performed by HR manager Are ambiguous and complicated

Question No: 318 Which of the following is a forecasting method in which requirement is estimated at department level and the information is gradually transmitted to upper level to make future hiring of employees?



Top-down approach Bottom-up approach Zero-based approach Employee-based approach


Counseling simulations Vocational interest test Role playing Employment interview

Question No: 320 All of the following are sources of workforce diversity, EXCEPT:

Resentment Education Age Gender

Question No: 321 Few years back in Pakistan women advocates would not be able to appoint as high court judge due to which of the following constraint?

Reverse discrimination Glass ceiling effect Grievance practices Equal employment opportunity


HR planning Job analysis Recruitment



Selection Question No: 323 In order to make recruitment process more efficient, organizations shift this responsibility to outside firms with expertise in the recruitment services. Which of the given term represents this shifting of responsibility by an organization?

Outsourced hiring Employee referrals Employee leasing Job advertising

Question No: 324 Among the given methods, which is NOT a type of On-the-job training?

Job rotation Action learning Apprenticeship programs None of the given options


It makes procedures cost effective It helps in ensuring legal compliance It assists in implementing new technology It leads to product innovation


Large number of jobs Non-managerial jobs Few jobs to be evaluated Executive level jobs only

Question No: 327



On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali (recovery officer), with the title of best employee for the month. This award title is said to be:

The most expensive reward for him The extrinsic reward for him The motivational effort made by the bank The intrinsic reward to appraise his efforts




Competency-based pay Skilled-base pay Merit-based pay Seniority-based pay



Question No: 331 When an employee is being rewarded on the basis of his or her individual performance, it is said to be a:

Merit-based pay



Variable pay Job-based pay Piecework pay





Question No: 334 According to which of the following view, "conflict is bad and should be avoided"?

Behavioral view Traditional View Human Relations View Interactionist View

Question No: 335 The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy resources from their settled place. Company didn t bother about raising such issue by the union, as the issue comes under:




Question No: 336 All of the following would be considered as sources of conflicts, EXCEPT:

Goal incompatibility Different values and beliefs Lack of resources and finances Strengthened team dynamics

Question No: 337 Which of the following is never be a party in collective bargaining?

Society Union Management Government

Question No: 338 Which of the following criteria is said to be essential for an effective communication?

Sender and receiver are using the same code\language At least two people are involved & willing to communicate A channel to communicate should be present All of the given options

Question No: 339 "Sales managers of different regions of a company circulate details of potential customers to each other". Identify this type of communication.



Fringe benefits



Safety procedures Financial statements Job duties

Question No: 341 'Honda Pakistan', implemented a safety & health program for its employees after consulting experts and management in the organization. But, no reduction in the accidents or injuries is observed. Identify a reason which is least possible to the failure of this Safety & Health program?

Company is not considering inputs of employees regarding safety decisions Safety & health program is not communicated properly to all employees Proper safety & health training has not been provided to the employees Proper budget is not allocated to safety and health program as required

Question No: 342 Commissions are awarded to employees on the basis of the respective sales made by them. This commission is distributed among employees according to:

Procedural justice Distributive justice Due process Just cause

Question No: 343 The 2 factors used by Hertzberg in Two factor theory are:

Expectancy & relatedness Hygiene & motivators People X & people Y Self-esteem & security





Question No: 345 Hassan, a Pakistani citizen working as a branch manager in Allied Bank Limited (ABL), Anarkali branch. ABL has its branches in Middle East as well, but its headquarter is in Karachi. Hassan is a/an:


Question No: 346 ____________ is the early return of an expatriate manager to the home country without completion of an overseas assignment.

Culture shock Expatriate return Expatriate failure Repatriation



Question No: 348 Which of the following term is used to represents the employees disappointment with their management & employers?


Fall 2008 (Session - 1) 8



Question No: 349 Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant. Should have working experience in integrated management system environment & have an understanding of the commercial aspects of IPPs. Must possess managerial skills to lead & deliver. This section of job advertisement represents which of the given term?

Job evaluation Job analysis Job description Job specification


Upgraded technology Human mind Competitors' pressure Research & Development

Question No: 351 Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appoint a new person to replace him, the company is said to be indulged in;

Rightsizing Affirmative action Downsizing Discrimination


Achieve organizational goals Achieve most output with less time Achieve mass production



Achieve most output with least input Question No: 353 Which of the following function involves activities like Goal setting, policy making & strategy formulation?

Controlling Planning Organizing Leading


Represent the organization to the outsiders Hire, train, motivate employees Perform duties that are symbolic & ceremonial in nature Transmit information to organizational members




Extrovert Homogeneous (hm jins) Inflexible (Ghair lachakdar) Introvert

Question No: 357 Evaluation method generally adopted by most of the educational institutes to evaluate the student’s academic performance is:







Ranking method Classification method Factor comparison method Essay method

Question No: 360 When goal setting, performance appraisal, and development are consolidated into a single common system, designed to ensure that employee performance supports a company s strategy, it is called:

Performance appraisal Human resource management Strategic management Performance management

Question No: 361



Suppose you have five employees to rate. You make a chart of all possible couples of employees for each trait being evaluated. Then, you indicate the better employee from each couple. Finally, you add up the number of positives for each employee. In this case, which of the following method of performance appraisal you are going to use?


Question No: 362 Which of the following statement signifies 'Forced distribution' as an appraisal method?

Evaluates progress made towards the goal accomplishment Assign scale points based on good or poor performance Supervisor keeps a log of subordinate s work-related behavior Assign predetermined percentages for particular performance categories

Question No: 363 Which of the following is NOT included in job description?

Job title Job authority Job competency Job status

Question No: 364 All of the following are included in the Job evaluation, EXCEPT:

Compensation attached with job Value of job in an organization Job competency Employee promotions in an organization


The potential candidate must posses interpersonal and analytical skills The potential candidate should be very confident and sharp



The potential candidate must be attractive enough to fit in the position The potential candidate should match the requirements of the job


Hereditary testing Gene testing Instinct testing Genetic testing

Question No: 367 The analysis conducted by an organization to investigate the composition of a community from where organization recruits its workforce, facilitates:

Legal compliance Equal employment opportunity Civil rights Affirmative action

Question No: 368 Formulating the strategic plans depicts:

Setting challenging goals Devising goals completion tactics Resolving organizational conflicts Performing SWOT analysis

Question No: 369 In order to make recruitment process more efficient, organizations shift this responsibility to outside firms with expertise in the recruitment services. Which of the given term represents this shifting of responsibility by an organization?




Question No: 370 Which of the given objective is mainly focused during pre-retirement educational programs?

Improve job satisfaction among senior staff Enhance employee performances through such concerns Prepare employees for their upcoming retired life Minimize medical claims from retirees



Question No: 372 Ms. Ayesha was selected as the best employee of the month for April as she had contributed maximum in the organization s sale but no special consideration was made by management on her efforts, this practice of the organization may:

Decrease the importance of performance appraisal system of organization Increase the motivational level of employees of organization Increase the focus of employees towards their career development None of the given options



Question No: 374



Which of the following is one of the disadvantages related to "Factor Comparison Method"?

Fixed compensable factors may lead to faulty results More value can be assigned to factors than job s actual worth Useless for managerial jobs with subjective criteria Not useful when jobs are different from each other

Question No: 375 An employee s compensation usually comprises of:


Question No: 376 Rewards offered to individuals serving at the managerial positions on monthly basis are termed as:

Commission Salary Wage Bonus

Question No: 377 Chenone has provided a commission of 10% of the sales made by Mr. Ahmed to him in order to recognize his efforts. This practice indicates that the company is providing:

Intrinsic reward to recognize employee s efforts Increment due to new government regulation Extrinsic reward offered to sustain employee's performance Part of fringe benefits to the employee

Question No: 378 Which of the following is an example of 'Family-oriented benefits'?

Offered share in company's stocks Limited & flexible working hours



Availability of child & elder care centres Equal career growth opportunities


Individual s productivity Team's productivity Departmental productivity Market productivity



Question No: 381 Activities that people perform to acquire and enhance their power & other resources, to obtain their preferred outcomes, are represented as:

Authorities Influences Politics Principles

Question No: 382 'Organizational politics' leads to which of the following?


Question No: 383



In the negotiation process, bargaining issues like wages, working hours, terms & conditions of employment etc. all comes under:


Question No: 384 All of the following could be goals of conflict, EXCEPT:

Satisfying monetary needs Achieving special tasks Attaining desired happiness Avoiding failure blames

Question No: 385 Suppose you are representing the company s management while collectively bargaining with the union. As a company s representative you are trying to reach a mutually acceptable solution by putting multiple alternatives to the union representative. In such situation you are indulged in which of the following phase?

Negotiating with the union leader Agreeing on the union's proposed solution Signing the contract with the union Arranging negotiation with the union

Question No: 386 The system designed to solve employees physical, mental and emotional problems is known as:

PBGC (Pension Benefit Gauranty Corporation) OSHA (Occupational Safety & Health Administration) EAP (Employee Assistance Programs) ERISA (Employee Retirement Income Security Act)




It is necessary to build goodwill It is the statutory right of an employee It enhances the market share of a company s product It provides benefits to all of its stakeholders


Discrimination law Employment at will Affirmative action Equal employment opportunity



Question No: 390 An organization cannot terminate an individual, based on his/her age in order to save some money for the organization . The given statement falls under:

Statutory rights Public policy Employee rights Management rights

Question No: 391 The document having terms & conditions of employment gets signed by the employee at the time of joining to:

Review terms on regular basis Maintain employee database



Satisfy the top management Get employee s written approval

Question No: 392 Amjad is a Pakistani born national who is working in Saudi Arabia as a HR manager for an American company. So, Amjad is a/an:


Question No: 393 ____________ refers bringing a manager back home after a foreign assignment has been completed.

Expatriation Repatriation Culture shock Expatriate failure

Question No: 394 Unilever comes under which of the following categories while conducting its business globally?

Domestic International Multinational Transnational

Question No: 395 Usually it is observed that after becoming the team s captain the player s own performance declines. What could be the reason behind it?

Unable to handle extra pressure Absence of task related knowledge Lack of high energy level Imposed on a team by management



Question No: 396 Mr. Ali is perceived to be the best counselor among all of his followers. Thus, what kind of a leader Ali is?

Influential Self-confident Charismatic Knowledgeable





Fall 2008 (Session - 2) Question No: 399 While downsizing, organizations sometimes reduce the number of its employees by offering early retirements because:

HR requirement is less than existing number of employees PG 177 HR requirement is greater than the existing number of employees Company’s cost in terms of employee compensation can be saved Organizations can be more efficient by this action of management

Question No: 400



Which of the following can be an alternative decision to employee termination?



Be exceed Remain the same Become invisible Be reduced

Question No: 402 Mr. Imran is appointed to supervise all the employees of the admin department. In this situation he is said to be a ___________.

Manager only Charismatic leader Leader only Leader & manager at the same time

Question No: 403 What sort of relationship exists between ‘negative-reinforcement’ & ‘punishment’?

Both are similar concepts Punishment leads to negative-reinforcement Negative-reinforcement leads to punishment Both leads to similar consequence

Question No: 404 'Federal law' requiring employers to give 60 days notice prior to plant closing or major layoff, as stated by:

Statutory right of employees Employer itself



Due process by an employer Union recommendations


Discrimination law Employment at will PG 170 Affirmative action Equal employment opportunity

Question No: 406 'Honda Pakistan', implemented a safety & health program for its employees after consulting experts and management in the organization. But, no reduction in the accidents or injuries is observed. Identify a reason which is least possible to the failure of this Safety & Health program?



Fringe benefits Safety procedures Financial statements Job duties

Question No: 408 "Accounting staff of a EFU General Insurance ltd, share information of different departments to assist in preparing the annual budget on a consistent basis". Which type of communication it is?

Diagonal communication Horizontal communication Upward communication



Downward communication Question No: 409 Under a strong union influence, the union members demanded the salary increment as per the rate of increase in inflation. As an HR manager what will be your initial step?




Question No: 411 If the political behavior is motivated by self-serving interests without taking into account the goals of the organization, the move would be considered as:

Ethical Neutral Unethical Intense

Question No: 412 Legitimate power includes which of the following?

Acceptance of authority by organizational members Limited ability to reward employees Ability to only punish employees Limited control of company’s physical resources

Question No: 413



A power base that depends on fear comes under which of the following category of power?


Question No: 414 Which of the following is NOT included in time-off benefits?

On-the-job breaks Annual holidays Flexi time Paid leaves

Question No: 415 Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the same post of MTO. In this situation HBL is adopting the ________ pay strategy.

Above market rate Below market rate At market rate All of the given options




Perform performance appraisals on regular basis



Train employees prior to appraisals Develop high compensation packages Clearly define job description initially

Question No: 418 Miss. Fouzia wants to excel herself in the banking field by clearing the IBP Superior Qualification (ISQ) examination. But her current job’s strict timings do not allow her to fulfill her plans. To address this problem, the bank could help her by:


Question No: 419 Which of the following is part of a manager’s role in the career development of an employee?

Communicating the mission, policies and procedures Utilizing career development opportunities Participating in career development discussions Establishing goals and career plans

Question No: 420 Which of the following plays a role in assessing interests, seeking out career information and utilizing development opportunities in career development?

Individual Manager Supervisor Company

Question No: 421 The lifelong series of activities that contribute to a person’s career exploration, establishment, success, and fulfillment is called:




Career planning Question No: 422 How do compensation and benefits with a career development focus differ from compensation and benefits with a traditional focus?

Employee’s productivity is rewarded Employee’s efficiency is rewarded Enhancement in abilities is rewarded All of the given options

Question No: 423 Amjad has reached the age of full retirement, but he still wants to continue his job. Moreover, organization has not yet found any replacement to him. In such situation Amjad should pursue:

Counseling to utilize his leisure time Search careers outside the company Psychological counseling to prepare for retirement Extension of current job within company

Question No: 424 Which of the given objective is mainly focused during pre-retirement educational programs?

Improve job satisfaction among senior staff Enhance employee performances through such concerns Prepare employees for their upcoming retired life Minimize medical claims from retirees


Pre-arrival stage Encounter stage Metamorphosis stage Post-retirement stage



Question No: 426 During which of the following interview, an interviewer asks probing and open ended questions?

Structured interview Unstructured interview Formal interview Planned interview


Selection Recruitment Staffing Enrollment

Question No: 428 Which of the following is a force by which personality traits (expertise) affects others’ behavior?



Redesigning Restructuring Organizational designing Reengineering

Question No: 430



People can be more productive while working in:



Incompetency Technical demands of the job Expense Family pressures




HR managers, Finance managers Head office, Branch Organization, Individual Lower managers, Top managers


Multiple perspectives Greater openness to new ideas Increased creativity and flexibility



Decreased problem-solving skills Question No: 435 Due to which of the following reason, subordinates may feel dissatisfied with their appraisal interviews?


Question No: 436 Which of the given solution served as the best one for reducing the problem of central tendency in performance appraisals?



Stereotyping Central tendency Strictness Leniency

Question No: 438 “Ongoing process of managing & evaluating both the behavior & outcomes in the workplace” is known as:






Question No: 440 By what means, organizations show concerns for their employees and earn their commitment?

Solely ensuring job security of employees Provide career development opportunities Promise after retirement incentives only Offer stock options limited to senior employees



Question No: 442 Evaluation method generally adopted by most of the educational institutes to evaluate the students’ academic performance is:


Question No: 443



Which of the following approach emphasizes the effect of psychological & social factors on employees’ performance?

Scientific approach Rational approach Human relations approach Systematic approach

Question No: 444 In Hawthorne studies which decisive factor was used in the variation of the workers’ performance?

Safety measures Health condition Light variation Salary bonuses

Question No: 445 Which of the following signifies a term “Task” as a component of an organization?

Organizational HR Organizational hierarchy Mechanical process Existence purpose


Judgment & creativity Analysis & communication Knowledge & proficiency Innovation & advancement


Equal employment opportunity Affirmative action



HR planning Litigation process


Emotions Knowledge Attitude Feelings

Fall 2008 (Session - 3) Question No: 449 Which of the following employee benefits are legally imposed on organizations?




Question No: 451 Usually it is observed that after becoming the team’s captain the player’s own performance declines. What could be the reason behind it?


Question No: 452



‘Unilever’ comes under which of the following categories while conducting its business globally?


Question No: 453 Which group of employees may also be known as expatriate?

Parent-country nationals Host-country nationals Third-country nationals Local-country nationals

Question No: 454 __________________ are citizens of the country in which the multinational company has its headquarters.

Expatriates Third-country nationals Home-country nationals Host-country nationals

Question No: 455 Neither an organization nor any organizational member can provide the employee database information to any person/organization without the permission of the concerned employee. This restriction is supported by:

Employment at will Discrimination law Rights to privacy Labor law







Question No: 458 The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy resources from their settled place. Company didn’t bother about raising such issue by the union, as the issue comes under:


Question No: 459 According to which of the following view, "conflict should be encouraged and managed"?



Referent power Social power



Personal power Charismatic power

Question No: 461 If being a manager you have the power to dismiss, suspend or demote your subordinates, you are said to have which of the following power?

Charismatic power Referent power Coercive power Legitimate power


Individual’s productivity Team's productivity Departmental productivity Market productivity








Wages Insurance Commissions Incentive

Question No: 466 When an employee’s performance is so poor that a written warning is required, that warning should:


Question No: 467 If a supervisor wants to criticize his subordinate in an appraisal interview, it is best to:

Hold meeting with other people to diffuse the negative situation Provide examples of critical incidents by that employee Acknowledge personal biases with the employee Scold the employee on excuses for poor performance




Communicating the mission, policies and procedures Utilizing career development opportunities Participating in career development discussions Establishing goals and career plans







Question No: 472 Employee commitment had suffered a lot in recent years due to which of the following reasons?

Structural downsizing Skill inadequacy Rational appraisals Organizational expansion



Question No: 474



How organizations prepare their employees for retirement?


Question No: 475 Which of the following measures are taken to assess the intensity of employees’ satisfaction and their attitude toward the training program?





Work knowledge test Trade knowledge test Job knowledge test Position knowledge test


Reliability



Dependability Consistency Trustworthiness

Question No: 479 Which of the following term is used as the indicator of missing information by the applicant while making selection decision?

Red flag Red alert High alert Alarming situation

Question No: 480 Which of the following method is used to inform employees about the company's job openings?

Job publishing Job declaration Job posting PG 77 Job listing

Question No: 481 Organizations started focusing on quality, productivity and efficiency during:

Mechanistic period Legalistic period Organistic period Strategic period

Question No: 482 Which of the following aspect should be considered during task analysis, before conducting the training in an organization?

Individuals who require training Shortcomings in existing technology Ineffective feedback system of organization Areas where training is required

Question No: 483



'Due to lack of knowledge among employees, they are unable to operate the computerized MIS', which of the following addresses this problem?





One-to-one interview Panel interview Group interview Stress interview


Communicate job opening positions clearly Attract maximum number of applicants Self select out the candidates to save time and money Attract the qualified candidates & not the unqualified ones PG 74

Question No: 487 Which of the given solution served as the best one for reducing the problem of central tendency in performance appraisals?




Question No: 488 Rating a person high or low on all items because of one characteristic during performance appraisal, is known as:

Halo effect Central tendency Stereotyping Biasness


Evaluates progress made toward the accomplishment of measurable goals Assigning scale points with specific examples of good or poor performance A log of positive and negative examples of a subordinate’s work-related behavior Assigning predetermined percentages for different performance categories

Question No: 490 If a performance appraisal focuses on an employee’s quality and quantity of wok, then the performance appraisal is focused on measuring _____.


Question No: 491 Which of the following is NOT one of the guidelines for effective goal setting?

Allocate specific goals Set challenging but achievable goals Assign consequences for performance Encourage employee participation

Question No: 492



All of the following could be the reasons of an employee stress, EXCEPT:

Supervisor’s rude attitude No recognition of efforts Job insecurity and safety Missing out the thanking notes

Question No: 493 Management has pointed out Mr. Haseeb as a low performer & shows their dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more & more efforts but still unable to satisfy the management, after some time he started overlooked the appraisal reports as he perceived that management is habitual of criticizing the employees’ performance. This reaction by Haseeb is resulted due to:



Lack of nonverbal signals Limited social contact Increased social relationship Ability to overcome time and space constraints







Question No: 497 HRIS provides information that supports organizations in:

Designing compensation packages Launching new equipments Forecasting financial budgets Anticipating customers’ trend


Working conditions prevailing in an organization Set of KSA required to perform a job Level of experience mandatory for a particular job Individual’s general attitude that affects the job performance

Fall 2008 (Session - ) Question No: 499 Which of the following statement shows the starting point in strategic management process?

Analyzing current mission, strategies and objectives PG 195 Identifying opportunities and threats Conducting an environmental scan Identifying opportunities and weaknesses

Question No: 500 The supplies or raw materials needed to create a product are called:

Outputs Investments Processes Inputs



Question No: 501 To maximize the speed of communication, managers should use which of the following networks?

Social Neural Chain Wheel

Question No: 502 Which of the following is selected by the source and may be formal for job-related messages or informal for personal or social messages?

Message Channel Feedback Noise

Question No: 503 Tone of voice, posture and nonverbal facial expressions are examples of which of the following?

Body language PG 151 Feelings Formal communication Informal Communication

Question No: 504 All of the following are advantages of oral communication EXCEPT:

It is easy to use It is accurate It facilitates feedback It can be done with little preparation

Question No: 505 Which of the following leaders provide vision and sense of mission, instill pride and gain the respect and trust of their followers?



Transactional Charismatic Supportive Directive

Question No: 506 Women tend to use which of the following leadership style?

Autocratic Laissez-faire Dictatorial Democratic

Question No: 507 A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style?

Democratic-participative Laissez-faire Autocratic Democratic-consultative

Question No: 508 According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator?

Recognition Responsibility Advancement Status

Question No: 509 "Employees dislike work, they are lazy, dislike responsibilities and must be coerced to perform". Which of the following best describes this statement?

Hygiene Factor Theory Resistance theory Theory X



Two factors theory Question No: 510 According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally?

Safety Esteem Physiological Social

Question No: 511 What should a manager do while motivating employees?

Increase wages and salaries Incorporate promotional opportunities Recognize individual differences Use employee-recognition program

Question No: 512 Which of the following factor is more important for men than women?

Opportunity to learn Flexibility Autonomy Convenient

Question No: 513 All of the following factors are the most challenging for the managers in today’s competitive world EXCEPT:

Meet the market demand of products Motivating competitors to do work efficiently Facing the competition Environmental uncertainty

Question No: 514 Which of the following organization has a limitless span of control?



Learning Boundary less PG 88 Team Matrix

Question No: 515 A structure that is characterized by narrow span of management and many hierarchical levels is:

Tall Structure Flat Structure Matrix Structure Divisional Structure

Question No: 516 A company would have a characteristic of a mechanistic organization if:

It contained cross-functional teams It had narrow spans of control There is low formalization There is a free flow of information

Question No: 517 Which of the following processes allows lower level employees to be involved in decision-making?

Departmentalization Unity of command Span of control Decentralization

Question No: 518 Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support?

Span of control Decentralization Departmentalization Chain of command



Question No: 519 An organization that wants to be more responsive to changes in its environment, especially to customers, is likely to have which kind of organization structure?

Decentralized Very formal and rule oriented Highly centralized Mechanistic

Question No: 520 Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the following?

Wide span of control and a flatter organization Violates Fayol’s principle of chain of command A highly centralized organization Very narrow span of control and more levels of managers

Question No: 521 Explicit job descriptions and clearly defined procedures are part of which of the following organizational design process?

Formalized Process Centralized Functional

Question No: 522 The accounting department in an organization is an example of which of the following?

Product departmentalization Customer departmentalization Functional departmentalization Geographical departmentalization

Question No: 523 In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially?



Dogs Question mark Star Cash cow

Question No: 524 A strategy in which an organization seeks to distinguish itself from competitors through the quality of its products or services is called:

Deliberate strategy Differentiation strategy Emergent strategy Focus Strategy

Question No: 525 ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies?

Merger Stability Retrenchment Acquisition

Question No: 526 Which one of the following is a strength of MBO?

Overemphasis of quantitative goals Requires training of employees Clarify priorities and expectation Tends to falter without strong commitment

Question No: 527 Most managers believe that if an MBO (management by objective) program is to be successful, it must start at:

Non-managerial level Top Level



Middle level Lower level

Question No: 528 Organizations that exploit their distinctive competencies often attain above normal economic performance and obtain which of the following?

Distinctive competencies Common strength Competitive edge Competitive parity

Question No: 529 Which of the following is a strategy that promotes a superior alignment between the organization and its environment and the achievement of strategic goals?

Effective strategy Scope Emergent strategy Deliberate strategy

Question No: 530 Sony Recently set a goal of reducing its reliance on the consumer electronics market. Manager believes that the volatile nature of market made reliance too risky. It comes under which of the following goals?

Strategic goal Operational goal Tactical goal Personal goal

Question No: 531 Mission Statement of Hoover Universal Inc is: “Hoover universal is a diversified multi-industry corporation with strong manufacturing capabilities, entrepreneurial policies and individual business unit autonomy” This statement shows which of the following attributes of mission statement?

Customers



Location Self concept Desired public image

Question No: 532 Competitor intelligence allows managers to do which of the following?

React to competitor actions Cut cost below the competition Increase market diversification Predict competitor actions

Question No: 533 Tactical and strategic plans differ in all of the following ways EXCEPT:

Time frame Scope Known set of organizational objectives Environmental effects

Question No: 534 A single use plan of less scope and complexity which may be a part of broader program or may be a self contained plan is called:

A Program A project A policy A rule

Question No: 535 When a manager evaluates alternatives, selects it and then goes on to other problems without considering the remaining rational alternatives, it is known as:

Optimizing Satisficing Bounded Rationality Rational decision-making

Question No: 536



Suppose you need a subject to take in order to graduate. There are five different courses you could take. You call one friend and on the basis of her excellent experiences in mathematics, you choose it. Which of the following would best describe this situation?

Bounded rationality Unbounded rationality Escalation of commitment Rational decision-making

Question No: 537 Only employees with top-secret clearance may enter the sealed room, is an example of which of the following?

Rule Procedure Policy Plan

Question No: 538 "Whenever possible, we promote from within" is an example of which of the following?

Rule Procedure Policy Plan

Question No: 539 Once a manager has identified a problem, the next step would be the identification of:

Discrepancies Decision criteria Scenarios Factor weights

Question No: 540 In decision making process, ideas should be evaluated on the basis of:

Acceptability Durability



Accountability Liability

Question No: 541 All of the following are the assumptions of rational decision making EXCEPT:

Alternatives are known Possible outcomes known Optimal decision is possible Information is unknown

Question No: 542 The choice of alternative is influenced by the limited amount of information available to the decision maker and by the psychological orientation of the decision maker under the conditions of:

Certainty Uncertainty Risk Intuition

Question No: 543 All of the following are Dimensions of organizational culture EXCEPT:

Innovation Aggressiveness Stability Customer orientation

Question No: 544 Which of the following is called an input to a system?

Human Products Services Employee behavior

Question No: 545



Group of studies that was conducted at Western Electric's during 1920 and 1930 are called:

Social studies Moral studies Ethical studies Hawthorne studies

Question No: 546 Which of the following is NOT one of Fredrick Taylor's four principles of management?

Avoid cooperation with workers Scientifically select and then train workers Divide work and responsibility Study tasks scientifically and develop best method to perform it

Question No: 547 Which of the following theory describes that effective group performance depends on the proper match between the leader's style of interacting with employees and the degree to which the situation gives control and influence to the leader?

Fiedler's contingency model Path-goal theory Hersey and Blanchard's model The Ohio State studies

Question No: 548 A leader who emphasizes the technical aspects of the job and is concerned with accomplishing the group's tasks is said to be _____ according to the University of Michigan studies.

Employee-oriented Initiating Considerate Production-oriented

Fall 2008 (Session - ) 2 Question No: 549



A process of shifting worker to lower level of duties & responsibilities along with the reduced pay is termed as:





Provide employee some sort of counseling Inform top management about it and take no action Monitor employees’ behavior on regular basis Increase the intensity of the disciplinary action against him



Question No: 553 Expertise in a particular field/area helps leaders in:

Building their power to influence followers Increasing their referant power to influence others Enhancing their political network Creating upward communication channel



Question No: 554 ____________ refers bringing a manager back home after a foreign assignment has been completed.

Expatriation Repatriation PG 190 Culture shock Expatriate failure


Expatriate Third-country national PG 190 Home-country national Host-country national

Question No: 556 __________________ are citizens of the country in which the multinational company has its headquarters.

Expatriates Third-country nationals Home-country nationals Host-country nationals


Contractual rights Employee rights Management rights Statutory rights PG 169

Question No: 558



Commissions are awarded to employees on the basis of the respective sales made by them. This commission is distributed among employees according to:

Procedural justice Distributive justice Due process Just cause



Question No: 560 Occupational health & safety refers to which of the following dimensions of a workforce that result from the work environment provided by the organization?

Physical & physiological Physiological & Mycological Chronological & psychological Physiological & psychological

Question No: 561 The system designed to solve employees’ physical, mental and emotional problems is known as:

PBGC (Pension Benefit Gauranty Corporation) OSHA (Occupational Safety & Health Administration) EAP (Employee Assistance Programs) ERISA (Employee Retirement Income Security Act)

Question No: 562 To ensure the effectiveness of safety and health program to whom it must be communicated?




Question No: 563 For which of the following reason, union-membership in organizations losses it’s importance during recent years?







Base pay Competency-based pay Bonus pay



Piecework pay Question No: 567 An employee’s compensation usually comprises of:


Question No: 568 Which is considered to be the simplest method for job evaluation?

Classification method Factor comparison method Point factor method Ranking method

Question No: 569 While conducting an appraisal interview supervisors should do all of the following, EXCEPT:

Compare employee's performance with a standard Encourage employees to share their issues Give specific examples of poor performance Compare employee's performance to that of other employees



Question No: 571 Valid performance measuring instruments, immediate response to performance in term of rewards and continuous feedback for performance improvements, all lead to:



Sustainable desired performance Enhanced production capacity Developent of better non-financial rewards Effective compensation packages

Question No: 572 Which of the following could be the best measure to make the career development procedure most effective one?

Conducting frequent training sessions Assessing employees’ skills on regular basis Offering high salary packages Providing flexible working hours



Question No: 574 Which of the following plays a role in providing training & development opportunities and career information & programs in career development of employees?

Individual Manager Supervisor Organization


Employee’s productivity is rewarded Employee’s efficiency is rewarded Enhancement in abilities is rewarded



All of the given options Question No: 576 Which of the following is the utmost preference of an organization while selecting a training and development program?


Question No: 577 What could be the main reason to perform initial screening of applicants while making employee selection decisions?

Get maximum information about applicant Reduce the number of applicants to manageable size Ensure the authenticity of information provided by an applicant Contact the provided references for comments about the applicant


Application ratio Recruitment ratio Selection ratio Employment ratio



Question No: 580



Which of the following is a force by which personality traits (expertise) affects others’ behavior?


Question No: 581 An attitude is composed of three components that are:

Cognition, affect and behavior Cognition, intuition and behavior Cognition, intuition and feelings Cognition, intuition and senses

Question No: 582 Who is responsible for hiring the wrong person for the particular job?

HR manager Regional manager Regional head CEO

Question No: 583 Cost of human resource increases considerably due to which of the following?

Complicated technology Outdated equipment Cost of production Rate of absenteeism


Incompetency Technical demands of the job



Expense Family pressures



Question No: 586 When an employee’s personal characteristics such as age, race, and gender influence supervisor’s evaluation of his or her performance, which of the following problem can be occurred?



Management by objective Critical incident Paired comparison Essay method














Tactical, operational, functional



Tactical. operational, strategic Executive, CEO, director Dimensional, functional, strategic


At the age of 40 to 70, workers can not be retired by force At the age below 18, workers can never be hired Having 10 years of experience, workers should be promoted Workers can never be rehired if retired once


Productivity Efficiency Quality All of the given options


Inventory Employee Sales Production

Question No: 597 Mental and physical capacities to perform various tasks which comes from knowledge, learning, and experiences is termed as:

Perception Emotions Values Abilities

Question No: 598



Analyze the given data & select the appropriate option to represent this data: Name : Mr. Ali Marital Status : Single Designation : Asst. Manager Finance Date of joining : March 12, 2006 Date of promotion/transfer : October 25, 2008

MIS (Management Information System) HRIS (Human Resource Information System) IS (Information System) DBMS (Data Base Management System)

Fall 2009 (Session - 1) Question No: 599 Impact of individuals' behavior within an organization is studied under:



Job title Job specification Job description Job evaluation


Job description & job specification Job specification & job position Organizational rules & policies Job description & job duties

Question No: 602



The group of tasks performed within an organization is known as:

Duty Responsibility Job Position


Trade unions Human relation movement Employment legislations None of the given options


Affirmative action Legal compliance Equal employment opportunity Stereotype


Interpersonal role Informational role Supportive role Decisional role

Question No: 606 Which is NOT a weakness of group decision-making?

Group decisions are time-consuming Groups enhance creativity through diverse views



Group members suffer from ambiguous responsibilities Groups can be dominated by one or a few members


Process Self-managed Virtual Cross-functional





Question No: 610 Which of the following could result in a legally questionable appraisal process?

Conduct job analysis to establish criteria for successful performance Base appraisals on subjective supervisory observations Administer and score appraisals in a uniform manner Use clearly defined job performance dimensions

Question No: 611



Due to which of the following reason, subordinates may feel dissatisfied with their appraisal interviews?


Question No: 612 Which of the following situation can be addressed through need assessment?

The post training effects on organization The decisions regarding contents of training The selection of an appropriate medium for training The main issue that should be resolved through training

Question No: 613 Customer complaints & employee grievances can be used to:

Determine training needs Deliver training contents to employees Offer development packages Ensure continuous learning




Recruitment & selection Compensation & benefits



Training & development Scheduling vacations




Recruitment Selection Staffing Enrollment


Cognitive aptitude test Job knowledge test Vocational interest test Psychomotor abilities test

Question No: 619 Background investigations and reference checks are considered to verify candidate’s _____________.

Age Marital status Credentials Gender



Question No: 620 Which of the following department is responsible for the socialization of new employees?

Human Resource Department Accounts Department Marketing Department Administration Department




Structural downsizing PG 141 Skill inadequacy Rational appraisals Organizational expansion



Question No: 624



The process through which someone becomes aware of his/her personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals, is known as:




Question No: 626 'Monoo Textiles' wants to encourage the involvement of women on the upper-level managerial positions. Which of the following suggestions should Monoo Textiles consider?

Offering flexible work schedules Providing additional financial benefits Awarding seniority status Facilitating with career success teams


Key performance indicator Adoptation to legal compliance Strong compensation system Employee career planning

Question No: 628 The first step in developing a behaviorally anchored rating scale is to:



Develop performance dimensions Generate critical incidents Re-allocate incidents Scale incidents



Question No: 630 Which of the following is one of the disadvantages related to "Factor Comparison Method"?

Fixed compensable factors may lead to faulty results More value can be assigned to factors than job’s actual worth Useless for managerial jobs with subjective criteria Not useful when jobs are different from each other




To attract new blood in the organizations To retain the valuable employees



To create good reputation in the market All of the given options

Question No: 633 Which of the following is NOT included in the indirect benefits?

Medical assistance Gain sharing Pension plans Paid vacations

Question No: 634 Approximately, what percentage of the total payroll costs is contributed to benefits?

Up to 40% Up to 10% Up to 90% Up to 80%





Question No: 637 Communication within a project team, emerged from different grades and departments of an organization is an example of:




Question No: 638 The document having ‘terms & conditions of employment’ gets signed by the employee at the time of joining to:

Review terms on regular basis Maintain employee database Satisfy the top management Get employee’s written approval



Question No: 640 _______________ are always non-citizens of the countries in which they are working.

Expatriates Third country nationals Home-country nationals Host-country nationals

Question No: 641 Farhan usually tries to create off-channel relationships with the high level bodies to:

Be an effective leader Gain power through upward influence Get quick promotions Expand his interpersonal network

Question No: 642



If the frequency of banned behavior of an employee increases, it is better to:




Question No: 644 Mental and physical capacities of an individual to perform various tasks which come from knowledge, learning, and experiences are termed as:

Perceptions Emotions Values Abilities

Question No: 645 Which of the following term is used to represent the employees’ disappointment with their management & employers?


Question No: 646 United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. In this situation Mr. Kim is a/an:




Question No: 647 All of the following could be goals of conflict, EXCEPT:

Satisfying monetary needs Achieving special tasks Attaining desired happiness Avoiding employee grievances

Question No: 648 The heart of a continuous effort designed to improve employee’s competency and organizational performance is known as;

Development Learning Training Relevance

Question No: 649 Learning about oneself is referred as;

Self Actualization Self Assessment Self Reading Self Rationalization

Question No: 650 A method of career path that contains both a vertical sequence of jobs and a series of horizontal opportunities is known as;

Traditional Career Path Network Career Path Lateral Skill Path Dual-Career Path

Question No: 651



When an individual sets career goals and identifies the means to achieve them, the process is known as;

Career Path Career Planning Career Short Sightedness Career Development

Question No: 652 Which of the following is not included in intrinsic rewards?

Promotion opportunities Working conditions Insurance Interesting work

Question No: 653 OWBPA stands for which of the following act?

Older Workers Benefit Protection Act PG 129 Older Women Benefit Protection Act Older Wife Benefit Protection Act Older Worth Benefit Protection Act

Question No: 654 FMLA stands for which of the following act?

Family and Medical Leave Act of 1993 PG 126 Family and Maternal Leave Act of 1993 Family and Mother Leave Act of 1993 Family and Mental Leave Act of 1993

Question No: 655 POS stands for which of the following option?

Point-of-service PG 127 Person-of-service Point-of-solution



Personality-of-service Question No: 656 Which one of the following option describes the individuals’ capacity to influence decisions?

Span of control Line authority Staff authority Power

Question No: 657 The composition of managers’ experience, skills, abilities, and knowledge represents which type of power?

Rewarded power Expert power Referent power Legitimate power

Question No: 658 The traditional view about conflict explains the concept in which of the following way?

Evidence of a failure in management Good for a group Improves productivity Cannot be evaded

Question No: 659 Who has presented the theory of Existence Relatedness Growth (ERG)?

Alderfer PG 139 McGregor Edward Thorndike McClelland

Question No: 660 Who has presented the Reinforcement Theory?



Alderfer McGregor Edward Thorndike PG 139 McClelland

Question No: 661 Which of the following test is used by McClelland to prove his theory?

Thematic Apperception Test PG 140 Vibrant Test Simulation Test Personality Test

Question No: 662 Which of the following term can be defined as “A state of mind, desire, energy or interest that translates into action”?

Motivation Stimuli Resentment Conation

Fall 2009 (Session - 2) Question No: 663 Achievable & quality performance standards can be set with the help of accurate:

Job description Job specification Job evaluation Job analysis


Required skills Specific qualification Personality traits All of the given options



Question No: 665 Which of the following is a written statement that represents 'what job holder is supposed to do'?



Increased by increasing light intensity Decreased by decreasing light intensity Increased by observing them None of the given options


Powerful union Legal compliance Strategic alliances Stakeholder influence


Planning & Organizing Leading & Controlling Organizing & Controlling Controlling & Planning

Question No: 669 Top level managers are said to performing _____________________ roles.

Operational



Functional Tactical Strategic

Question No: 670 Which type of managers serve as a link between management & non-management personnel?

Strategic managers Staff managers Operational managers Tactical managers


Two different skills Different managerial skills Operational skills Same managerial skills



Question No: 673 NAVEENA Textiles, evaluates its employees on regular basis, but has never taken any step against the individuals often indulged in offensive behavior, this may result in:

Irregular performance appraisals Performance appraisals’ failure Frequent performance appraisals Semi-annual performance appraisals




Job analysis Training & development Performance appraisal Compensation management

Question No: 675 When goal setting, performance appraisal, and development are consolidated into a single common system, designed to ensure that employee performance supports a company’s strategy, it is called:














Question No: 681 Labor unions are established to assist workers in which of the following activity?

Mass marketing for public Avoidance of employee's exploitation Communication with stakeholders of the organization Enhancing shareholders' contribution to equity

Question No: 682



Which of the following is the main objective of 'Human Resource Planning'?

Foresee the future HR needs and made practices to meet those needs Provide useful information about the job assignments and duties Assists organization to forecast sales of the firm Identify the recruiting and selection process of the organization not sure





Question No: 685 ‘Actual situation – desired situation = problem discrepancy’, which of the following term signifies this equation?

Gap analysis Organizational analysis Task analysis Person analysis

Question No: 686 The inner drive that directs a person’s behavior towards goal attainment is known as:

Performance Motivation PG 137



Need Attitude

Question No: 687 All the organizational activities are directed towards the achievement of:

Individual goals Common goals Country-wide goals Diverse goals


Determining the mission Dividing missons into goals Scanning the environment Monitoring frequent performances


Recruitment PG 73 Selection Staffing Enrollment


Application ratio Recruitment ratio Selection ratio PG 80 Employment ratio

Question No: 691



Which of the following is the utmost preference of an organization while selecting a training and development program?





Structural downsizing PG 141 Skill inadequacy Rational appraisals Organizational expansion



Question No: 695



'Monoo Textiles' wants to encourage the involvement of women on the upper-level managerial positions. Which of the following suggestions should Monoo Textiles consider?


Question No: 696 Which is the best time or occasion to discuss career-related issues with an employee?

Weekly staff meeting Social lunch Employee’s annual appraisal Career success team meeting





Question No: 699 Which of the following is the main reason that lessens the effectiveness of 'Ranking Method' of job evaluation?

Simplest method among all Ranking judgments are subjective



Limited to small organizations Very time consuming & inefficient


Wages Insurance Commissions Incentives













Question No: 706 “Employees' appraisal should not be influenced by characteristics like ethnicity, color, nationality, age & gender.” Which of the following defends the above statement?

Rights to privacy Labor law Employment at will Discrimination law



Question No: 708 Which group of employees may also be known as expatriates?

Parent-country nationals Host-country nationals Third-country nationals



Local-country nationals Question No: 709 A MOST important advantage of using expatriates to fill foreign subsidiary management positions is that:









Question No: 713



Which of the following is a part of non-financial compensation?


Question No: 714 Hassan, a Pakistani citizen working as a branch manager in Allied Bank Limited (ABL), Lahore branch. ABL has its branches in Middle East as well, but its headquarter is in Karachi. Hassan is a/an:


Question No: 715 'Nirala Sweets' has recently opened one of its outlets in London. This move has classified Nirala Sweets as a/an:


Question No: 716 Which of the following does not play any significant role in avoiding workplace accidents?

Safety trainings to employees Increased employee empowerment Maintenance of equipments Rewards attached with safety measures

Question No: 717 Employee’s inability to complete the assigned tasks within the deadline may lead to:



Decline in his salary only Increased work burden Employee demotion only Disciplinary action against him

Question No: 718 JJP Enterprise seeks to attract one of its managers to move to Gawadar to manage the working of its subsidiary in Gawadar. The firm will likely need to offer a ________________ in addition to a manager’s base salary.

Cost-of-living allowance Bonus Hardship allowance Tax equalization adjustment

Question No: 719 Which of the following relatively tends to earn the highest total compensation from the parent company?

Local country nationals Host country nationals Third country nationals Expatriates

Question No: 720 When an individual sets career goals and identifies the means to achieve them, the process is known as;


Question No: 721 A general course of action a person chooses to pursue throughout his or her working life is known as;

Job Career PG 105



Employment Unemployment


Working conditions Promotion opportunities Salary Interesting work

Question No: 723 Verbal cautions issued by the HR manager to the employees under the progressive discipline procedures belong to which offence?

First offense Second offense Third offense Fourth offense

Question No: 724 Protection from undesirable circumstances and safety come under which stage of Maslow hierarchy of need?

First Second Third Fourth

Question No: 725 Who has presented the theory of Existence Relatedness Growth (ERG)?

Alderfer PG 139 McGregor Edward Thorndike McClelland

Question No: 726 Who has divided the Maslow Hierarchy into two basic levels or domains?



Edward Thorndike McClelland McGregor Herzberg

Fall 2009 (Session - 3) Question No: 727 Which of the following is the main focus of Organizational Behavior?

Society Stockholders People at work Union


Reduce administrative costs Involvement of computers New filing system Enhance employees’ involvement


1900-10 1910-20 1920-30 1930-40


Trade unions Human relation movement Employment legislations



None of the given options Question No: 731 Which of the following function involves activities like Goal setting, policy making & strategy formulation?


Question No: 732 Conceptual skills are required mostly by:

First-line managers Top-level managers Middle-level managers Functional-level managers


Informational roles Decisional roles Interpersonal roles Sequential roles










Technological advancements Rapid changes Stakeholders' management Business globalization


Staff Functional Line Implied


Process Self-managed



Virtual Cross-functional



Question No: 741 Which of the following appraisal method uses ‘Benchmark jobs’ to identify the jobs’ worth by comparing different jobs?

Factor comparison method PG 119 Ranking method Classification method All of the given options

Question No: 742 Which of the following is NOT one of the guidelines for effective goal setting?

Allocate specific goals Set challenging but achievable goals Assign consequences for performance Encourage employee participation

Question No: 743 When supervisors are indulged in identifying the subordinates’ performance deficiencies & provide suggestions for improvements, the process is said to be:


Question No: 744



If a performance appraisal focuses on an employee’s quality and quantity of wok, then the performance appraisal is focused on measuring _____.






Question No: 747 Which of the following term is used to anticipate the human resource needs of the organization based on some previous data or managerial judgment?

Demand forecasting Supply forecasting PG 58 Financial forecasting Sales forecasting




Downsizing Transfers Demotions Recruiting




General public Labor force Organizational people Employers


Concept validity Criterion validity Construct validity PG 84 Content validity


Evaluating the training program Designing the contents of training to be delivered Identifying whether the training is required or not Conducting need assessment to identify issues





Question No: 754 Which of the following area is NOT included in Human Resource Development?

Orientation Education Development Compensation






Individual



Manager Supervisor Organization





Question No: 760 Company’s financial statements represent which of the following?

Customer satisfaction Material wastage Monthly sales growth Product life-cycle

Question No: 761 Which of the following methods of performance appraisal includes evaluating performance by assigning predetermined percentages of rates into performance categories?

Alternation ranking Paired comparison Forced distribution



Graphic ranking scale Question No: 762 Which is considered to be the simplest method for job evaluation?

Classification method PG 119 Factor comparison method Point factor method Ranking method

Question No: 763 Only HR manager has authorized access over the employees’ databases. The other organizational members have to ask for his permission to get any sort of employee related information. In this case which type of power the HR manager possesses?

Legitimate power Coercive power Information power Referent power

Question No: 764 In the negotiation process, bargaining issues like wages, working hours, terms & conditions of employment etc. all comes under:







Negotiating with each other's representatives Controlling the activities as per contract Accepting the solution by formally authorizing it Arranging negotiation with each other







Question No: 770



Smoking is strictly prohibited in all organizations & public places according to rules imposed by federal government as part of:




Question No: 772 The CEO has appointed Amjad to lead the current project as he has the talent to handle critical situations with an ease which enhances the followers’ morale as well. He is said to be a successful leader as per:

Leadership Theory Trait Theory Behavioral Theory Motivational Theory








Theft Damage Dishonesty Insubordination

Question No: 776 According to which of the following an indiviual can be asked for the written explanation for the first offense of severe nature?



Evaluate employee’s capability Meet requirements of federal law Check employee’s communication network Check authenticity of provided information

Question No: 778 A psychological condition in which a person is put into a deep sleep-like state, while still remaining awake. It can be used to relieve pain & stress is called:

Hypnosis Biofeedback



Transcendental mediation Burnout

Question No: 779 "Accounting department of 'EFU General Insurance ltd', share information of multiple levels of different departments to assist in preparing the annual budget on a consistent basis". Which type of communication it is?


Question No: 780 Which one among the following statements, depicts 'Permissible bargaining'?


Question No: 781 Organizations are bound to pay employees at least the defined minimum wage as per government decision. This obligation is resulted because:


Question No: 782 Employee’s inability to complete the assigned tasks within the deadline may lead to:

Decline in his salary only Increased work burden Employee demotion only Disciplinary action against him

Question No: 783



'Honda Pakistan', implemented a safety & health program for its employees after consulting experts and management in the organization. But, no reduction in the accidents or injuries has observed. Identify a reason which is least possible to the failure of this Safety & Health program?



Promotion opportunities Working conditions Interesting work Food services

Question No: 785 ESOP stands for which of the following option?

Employee Stock Option Plan PG 129 Employee Stake Option Plan Employee Stress Option Plan Employee Strategically Option Plan

Question No: 786 PPO stands for which of the following option?

Prefect Provider Organizations Premature Provider Organizations Preferred Provider Organizations PG 127 Preferred Production Organizations

Question No: 788 Which of the following means giving employees the authority, tools, and information they need to do their jobs with greater autonomy?

Job enrichment



Empowerment PG 135 Job acknowledgement Job appraisal

Question No: 789 According to the interactionist view about conflict which one of the following is the most appropriate advantage of conflict within the organization?

Creativity is there but not synergy Creativity & synergy Synergy is there but not creativity Create trust for employee

Question No: 790 Need of food, shelter and thirst come under which stage of Maslow hierarchy of need?


Question No: 791 According to Expectancy theory motivation is a function of three things. Which of the following combination is true?

Expectancy, intuition and valance Expectancy, instrumentality and valance PG 139 Existence, instrumentality and valance Existence, intuition and valance

Fall 2009 (Session - 3) 2 Question No: 792 The thorough & detailed study regarding jobs within an organization is termed as:




Question No: 793 Which of the following function involves activities like Goal setting, policy making & strategy formulation?


Question No: 794 Managers who focus on relationships with other people and on achieving results are:

Strategic Tactical Operational Functional




Lack of nonverbal signals Limited social contact Increased social relationship Ability to overcome time and space constraints









Question No: 800 When goal setting, performance appraisal, and development are consolidated into a single common system, designed to ensure that employee performance supports a company’s strategy, it is called:



Strategic performance appraisal Organizational development Upward feedback



Downward feedback Question No: 802 Which of the following performance appraisal method is usually adopted for evaluating performance at managerial positions?




Question No: 804 Which one of the following data collection tool you prefer in order to obtain information from large number of employees in short time period for job analysis?

Questionnaires Interviews Observations Employee diaries






To retain valuable human resource To be the market leader in the future To attract more and more people To enforce government regulations



Question No: 808 Which of the following is NOT an organizational challenge in the current dynamic environment?

Productivity Restructuring Decentralization Quality management

Question No: 809 Which of the following skills are important at almost every level of management?

Technical Interpersonal Conceptual None of the given options






Education Age Gender Resentment


Determining organizational mission Monitoring the action plans Developing budgets for plans None of the given options




Reference check Criminal record Application form Credit history





Question No: 816 Which of the following stage is NOT involved in socialization process?

Pre-arrival stage Metamorphosis stage Post-retirement stage Encounter stage




Employee’s productivity is rewarded Employee’s efficiency is rewarded Enhancement in abilities is rewarded All of the given options



Question No: 820



Which of the following plays a role in providing timely performance feedback, development assignments and support in career development of employees?







Alternation ranking Paired comparison Forced distribution Graphic ranking scale




Question No: 829 Only HR manager has authorized access over the employees’ databases. The other organizational members have to ask for his permission to get any sort of employee related information. In this case which type of power the HR manager possesses?

Legitimate power Coercive power Information power Referent power







Question No: 833



Communication within a project team, emerged from different grades and departments of an organization is an example of:


Question No: 834 Which of the following factor can not be considered as benefits of health and safety program?

Reduced absenteeism Increased productivity Controlled litigation High market share

Question No: 835 Employee handbook is a tool used for:

Communicating rules & policies within an organization Providing information to stakeholders outside the organization Manipulating the competitors with false information Providing information about salary scale only




Organization HR department Leader



Employee Question No: 838 Mr. Imran is appointed to supervise all the employees of the admin department. In this situation he is said to be a ___________.


Question No: 839 Hamid immediately left the organization for personal reasons during the office hours without informing his manager. Manager should take notice of it because:

It is his responsibility to remain informed about employees’ problems It is a disciplinary problem that requires immediate action It is about assigning Hamid’s work to some other employee before leaving It is his responsibility to keep record of enter & exit of employees during office hours


Building their power to influence followers Increasing their referent power to influence others Enhancing their political network Creating upward communication channel

Question No: 841 Which one among the following statements, depicts 'Permissible bargaining'?


Question No: 842 Organizations are bound to pay employees at least the defined minimum wage as per government decision. This obligation is resulted because:




Question No: 843 Ahmed has provided the personal contact numbers of his subordinates to one of his friends who is working as an insurance agent in a private insurance firm, to help him in achieving his monthly sales target. This practice is:

Prohibited by the privacy rights Violation of employment at will Implementation of discrimination law Clear violation of labor laws

Question No: 844 Which of the following involves moving employees to various positions in organization in an effort to expand their skills, knowledge and abilities?

Job Specification Job Clarification Job Rotation Job Enrichment

Question No: 845 A career path as moving upward to higher levels of management in the organization is known as;


Question No: 846 Mr. Ali at the age of 35 thinks that he has achieved what he wants to achieve in his life by having a good salary, better place in organizational hierarchy and fringe benefits. Now he wants to stay at this level by improving his capabilities which could result in better career opportunities. In which stage of career Mr. Ali falls?



Growth Stage Exploration Stage Establishment Stage Maintenance Stage

Question No: 847 Classify which of the following statement is true?

All leaders are not manager All managers are not leaders All managers are leader Managers are confusing in nature

Question No: 848 Which of the following is not included in extrinsic rewards?

Recreation Salary Wage Interesting work




Interesting work Promotion opportunities Paid vacations Working conditions

Question No: 851



Which of the following is not included in intrinsic rewards?

Promotion opportunities Credit union Working conditions Interesting work

Question No: 852 The progressive discipline procedures that address the issue of discharge belong to which offense?


Question No: 853 Identify which of the following power approach is best at organizational level?

Consultation Rational persuasion Pressure Exchange

Question No: 854 Which one is the most common industrial action that unions take?

Unofficial action Meeting with higher management Strike action Absence

Question No: 855 Who has divided the Maslow Hierarchy into two basic levels or domains?

Edward Thorndike McClelland McGregor Herzberg



Fall 2009 (Session - ) Question No: 856 Which of the following is the main focus of Organizational Behavior?





1900-10 1910-20 1920-30 1930-40

Question No: 859 Which of the following process leads towards the Organization’s strategy?

Organizing Controlling Planning Leading






Small & medium enterprises Private organizations All of the given options Large organizations


Performance Effectiveness Motivation Efficiency


Production Planning Controling Changes

Question No: 864 Organizations shifted from manual to computerized system as a result of:

Workforce diversity Technological advancement Stake holder’s involvement Globalization

Question No: 865 Formal groups are formed by the ____________.



Informal structure Organizational structure Friendly relationship Common interest

Question No: 866 On what grounds 'human resource management' with a career development focus differs from 'human resource management' with a traditional focus?

It includes thorough job analysis to get JD & JS It includes skill analysis prior to assigning jobs It uses statistical data to ensure legal obligations It focuses on individual's interests and preferences




Evaluates progress made towards the goal accomplishment Assign scale points based on good or poor performance Supervisor keeps a log of subordinate’s work-related behavior Assign predetermined percentages for particular performance categories






Train machine operators regarding its operations Replacing the existing machinery with the new one Using new raw material in production No action is required as it is not a noticeable issue




By encouraging employees to challenge beliefs and values of other employees By organizing social activities for organizational people to share experiences By reinforcing traditional values within the organization, through organizational

culture By relying on external support systems for minority workers






Reliability Dependability Consistency Trustworthiness


Pre-arrival stage Encounter stage Metamorphosis stage PG 92 Post-retirement stage






Top management is usually male oriented Lack of educational opportunities for women



Common perception that woman can never be a better boss Difficulty in balancing the work and family life



Question No: 880 Which of the following is MOST essential for sustainable performance of an employee?

Career development opportunities Commitment from top management Feedback in term of appropriate rewards Clearly defined job description



Question No: 882 All of the following are advantages of 'critical incident method' for appraising performance, EXCEPT:

It provides examples of good performance It provides results that are subjective It provides examples of poor performance It provides incidents tied to performance goals

Question No: 883



Which of the following is the main reason that lessen the effectiveness of 'Ranking Method' of job evaluation?

Simplest method among all Ranking judgments are subjective Limited to small organizations Very time consuming & inefficient



Question No: 885 Chenone has provided a commission of 10% of the sales made by Mr. Ahmed to him in order to recognize his efforts. This practice indicates that the company is providing:

Intrinsic reward to recognize employee’s efforts Increment due to new government regulation Extrinsic reward offered to sustain employee's performance Part of fringe benefits to the employee


Wages Bonuses Commissions Insurance

Question No: 887 Which of the given expression is termed as 'equity'?

Output 1 < Output 2 Input Input



Output 1 = Output 2 Input Input

Output 1 ≤ Output 2 Input Input

Output 1 > Output 2 Input Input

















Question No: 895 Ali often gets aggressive on minute things, the counselor indicate his responses as:

Short-term physical symptom of stress Long-term physical symptom of stress Behavioral symptom of stress Internal symptom of stress

Question No: 896



Assessing an employee’s probable success in handling a foreign transfer and the best predictor of future success is proved to be:


Question No: 897 ‘Unilever’ comes under which of the following categories while conducting its business globally?




Question No: 899 Ali is aware of all the possible sales trends prevailing in the market, he is said to be a successful leader because:










Question No: 903 “We just do the work for which we are being paid for”, employees’ such perception is a great:

Success of performance appraisal Advantage of conducted job analysis Hindrance for employee participation Impact of legally imposed rules


Workforce Stakeholders Customers Stockholders



Question No: 905 If in a country women advocates are not encouraged to be appointed as high court judges; which of the following constraint applies in this situation?

Grievance practices Equal employment opportunity Glass ceiling effect Reverse discrimination

Question No: 906 Read carefully the following section of job advertisement. a. “Management, both technical & administrative affairs. b. Promotion of marine R&D activities for the purpose of protection/preservation of marine environment. c. Exploration & management of marine research & development within the marine zone of Pakistan." This section of job advertisement represents which of the following term?





Arbitration Mediation Boycott



Grievance Question No: 909 Which one among the following statements, depicts 'Permissible bargaining'?


Question No: 910 According to which of the following legal obligation employers are bound to give 60 days notice prior to plant closing or major layoffs?

Due process by an employer Union recommendations Statutory right of employees Employer itself

Question No: 911 A firm that recognizes the critical importance of continuous performance-related training and development and takes appropriate action is known as;

Closed Organization Dynamic Organization Learning Organization Multi-directional Organization



Question No: 913



If Mr. Salman can dismiss, suspend, or demote any of his subordinate, which type of power Mr. Salman possess?

Referent Reward Legitimate Coercive

Question No: 914 Which of the following situation is a most appropriate to solve problem?

Win/lose Lose/lose Win/win All are appropriate

Question No: 915 Collective-bargaining process can’t be completed with out negotiations. What do management and union ensure?

That conflict is contained within manageable boundaries Agreement between all parties sould not be involved That conflict is always resolved by force It achieves a set of lasting agreements



Question No: 917 Love, affection, friendship and belongingness come under which stage of Maslow hierarchy of need?

First



Second Third Fourth

Question No: 918 Independence, achievement, freedom, status, recognition, and self-esteem come under which stage of Maslow hierarchy of need?


Question No: 919 McClelland has presented a theory in which he has explained the association of three elements.Which of the following combination is true?

Affiliation, Power, and Achievement Affiliation, Personality, and Achievement Affection, Power, and Achievement Affiliation, Personality, and Association

Fall 2009 (Session - ) 1 Question No: 920 Which of the following is a part of non-financial compensation?












Question No: 925 Mehmood, a Pakistani national is working in the HSBC, Pakistan branch of a China based multinational bank. Mehmood is therefore be classified as a/an:








Question No: 928 Assessing an employee’s probable success in handling a foreign transfer and the best predictor of future success is proved to be:




Question No: 930 The 2 factors used by Hertzberg in ‘Two factor theory’ are:

Expectancy & relatedness Hygiene & motivators People X & people Y Self-esteem & security





Question No: 932 Occupational health & safety refers to which of the following dimensions of a workforce that result from the work environment provided by the organization?

Physical & physiological Physiological & Mycological Chronological & psychological Physiological & psychological


Fringe benefits Safety procedures Financial statements Job duties









Question No: 937 Activities that people perform to acquire and enhance their power & other resources, to obtain their preferred outcomes, are represented as:

Authorities Influences Politics Principles




Reward power Coercive power Referent power



Legitimate power Question No: 940 For which of the following reason, organizations consider employee benefits important?


Question No: 941 Which of the following pay category depicts the increase in salary, the firm awards to an individual employee based on his or her individual performance?

Merit pay Variable pay Piecework pay Job-based pay





Question No: 944



Which of the following methods of performance appraisal includes evaluating performance by assigning predetermined percentages of rates into performance categories?


Question No: 945 Which of the following is MOST essential for sustainable performance of an employee?

Clearly defined job description Career development opportunities Commitment from top management Feedback in term of appropriate rewards











Question No: 950 Which of the following phase includes the content development of training program?

Training evaluation Training design Training need analysis Defining training objectives





Question No: 953



The inner drive that directs a person’s behavior towards goal attainment is known as:

Attitude Performance Motivation Need



Question No: 955 Ahmed, the supervisor of the manufacturing department, is in the process of evaluating his staff’s performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. He is using a _____ method.




Question No: 957 Management has pointed out Mr. Haseeb as a low performer & shows their dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more & more



efforts but still unable to satisfy the management, after some time he started overlooked the appraisal reports as he perceived that management is habitual of criticizing the employees’ performance. This reaction by Haseeb is resulted due to:


Question No: 958 HR generalist is involved in:

Performing all or few (more than one) HR functions Performing a single focused HR function Providing orientation to employees only Designing special compensation packages for female employees

Question No: 959 Managers who are indulged in establishing policies & procedures are fall under which category?

Staff Line Functional Operational

Question No: 960 In Hawthorne studies which decisive factor was used in the variation of the workers’ performance?

Safety measures Health condition Light variation Salary bonuses

Question No: 961 Which of the following term defined Management Sciences Department of the Virtual University (VU)?



System Subsystem Board Arrangement


Production Planning Controling Changes


Tactical, operational, functional Tactical. operational, strategic Executive, CEO, director Dimensional, functional, strategic


Civil rights Equal pay Worker compensation Age discrimination


Planning, organizing, leading & controlling Planning & organizing only Leading & controlling only None of the management functions applied

Question No: 966



While developing laws, management should be able to:

Implement laws by force Modify as per requirement Defend their decisions Easily convey among employees

Question No: 967 The specific means used to attract potential candidates is refered as:

Selection Recruitment HR planning Staffing



Question No: 969 Matching job description with the individual’s qualification, is one of the important aspects of:

DBMS (Data Base Management System) IS (Information System) MIS (Management Information System) HRIS (Human Resource Information System)

Fall 2009 (Session - ) 2 Question No: 970 Who is said to be responsible for task allocation in order to fulfill the organizational goals?



Stockholders Stakeholders Managers Investors




Increased by increasing light intensity Decreased by decreasing light intensity Increased by observing them None of the given options


Cooperative work Student placement Internship program PG 78 Student leasing


Mechanical skill Technical skill Interpersonal skill Conceptual skill





Question No: 976 Which one is NOT a type of teams?

Virtual Problem-solving Cross-functional Team building

Question No: 977 A __________ is a mature group with highly interdependent members who are highly committed to a common goal.

Organization Union Team PG 27 Informal group



Question No: 979 Which of the following appraisal method uses ‘Benchmark jobs’ to identify the jobs’ worth by comparing different jobs?



Factor comparison method PG 119 Ranking method Classification method All of the given options





Question No: 982 In which method supervisor keeps a log of positive and negative examples of a subordinate’s work-related behavior?



Stereotyping Central tendency Strictness



Leniency Question No: 984 Which of the following could result in a legally questionable appraisal process?




Question No: 986 Which of the following functions of HRM deals with 'Collective Bargaining'?

Staffing Forcasting Employee-assistance management Employee-relations management






To get affiliation To gain power To get security To get promotions

Question No: 989 Which one of the following is NOT involved in 'Human Resource Planning'?

Finding out the required number of people for the organization Giving chance to employees for designing their personal plans Identifying the skills needed to accomplish the tasks Ensuring that human resources will be available when needed


Job requires more intellectual skills to complete Job is repetitive in nature Job is market oriented and requires more data Job consists of observable physical activity PG 69

Question No: 991 In order to make recruitment process more efficient, organizations shift this responsibility to outside firms with expertise in the recruitment services. Which of the given term represents this shifting of responsibility by an organization?



Cognitive aptitude test Job knowledge test Vocational interest test Psychomotor abilities test











Question No: 997



On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali (recovery officer), with the title of “best employee” for the month. This award title is said to be:





Offered share in company's stocks Limited & flexible working hours Availability of child & elder care centres Equal career growth opportunities



Question No: 1001 Which one of the following does NOT categorized as 'pay-for-performance' program?

Piecework plan PG 129



Scanlon plan Gain sharing plan Profit sharing plan

Question No: 1002 Which incentive plan focuses on co-operation between managers and employees through sharing their problems, goals and ideas?

Improshare plan Scanlon plan Profit-sharing plan Stock ownership plan






Negotiating with each other's representatives Controlling the activities as per contract Accepting the solution by formally authorizing it



Arranging negotiation with each other Question No: 1006 The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:













Question No: 1011 Mehmood, a Pakistani national is working in the HSBC, Pakistan branch of a China based multinational bank. Mehmood is therefore be classified as a/an:







Be exceeded Remain the same



Become invisible Be reduced




Doing things before time Doing right things right Doing things in minimum time Doing things with minimum resources

Question No: 1017 Mental and physical capacities of an individual to perform various tasks which come from knowledge, learning, and experiences are termed as:

Perceptions Emotions Values Abilities

Question No: 1018 Which of the following is an authority given to specific person with expertise in a certain area?

Line authority Staff authority Operational authority Implied authority

Question No: 1019



“Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant.” This section of job advertisement represents which of the given term?


Question No: 1020 According to which of the following legal obligation employers are bound to give 60 days notice prior to plant closing or major layoffs?

Due process by an employer Union recommendations Statutory right of employees Employer itself

Question No: 1021 United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. In this situation Mr. Kim is a/an:




Question No: 1023



A career path as moving upward to higher levels of management in the organization is known as;


Question No: 1024 A career-path method, that recognizes that a technical specialists should be allowed to contribute their expertise to a company without becoming managers is known as;


Question No: 1025 When an individual sets career goals and identifies the means to achieve them, the process is known as;


Question No: 1026 While setting objectives of Effective Compensation Management, which of the following is not included in ‘the big three’?

Attract qualified employment applicants Retain qualified employees, while discouraging retention of low performing Rotate employees within the organization to keep them active Motivate employee's behavior toward organization objectives


Bonuses



Interesting work Working conditions Promotion opportunities


First offense PG 173 Second offense Third offense Fourth offense

Question No: 1029 ESOP stands for which of the following option?

Employee Stock Option Plan PG 129 Employee Stake Option Plan Employee Stress Option Plan Employee Strategically Option Plan

Question No: 1030 HMO stands for which of the following option?

Health Maintenance Organizations PG 127 House Maintenance Organizations Home Maintenance Organizations Horticulture Maintenance Organizations

Question No: 1031 Which of the following refers to the compensation method that recommends that person should be paid according to the quantity or quality of his work?

Empowerment Job appraisal Pay for Performance Job acknowledgement

Question No: 1032



Love, affection, friendship and belongingness come under which stage of Maslow hierarchy of need?


Question No: 1033 “Administering an aversive consequence” refers to which of the following?

Punishment Positive reinforcement Negative reinforcement Loyalty

Fall 2009 (Session - ) 3 Question No: 1034 Jobs are compensated on the basis of:

Job analysis Job specification Job worth Job description

Question No: 1035 Which of the following is served as criteria for declaring a particular job as worthfull?



Mechanistic period Catalytic period



Organistic period Strategic period


Productivity Efficiency Quality All of the given options



Question No: 1039 Part-time workers, temporaries, independent contractors; all fall under which of the given category?

Conditional workers Transitory workers Interim workers Contingent workers

Question No: 1040 Under which managerial function, managers ensure goal attainment?













Classes



Grades Scales Roles



Question No: 1047 Majority of accidents at workplace occurred due to which of the given reasons?

Toxic environment Employee negligence Unsafe equipment Poor ventilation












Train machine operators regarding its operations Replacing the existing machinery with the new one Using new raw material in production No action is required as it is not a noticeable issue

Question No: 1053 All of the followings are characteristics of a well-functioning and effective groups, EXCEPT:

Members are relaxed and comfortable Members express their feelings & ideas Conflict & disagreement are made on ideas not individuals Tasks to be performed are ambiguous & accepted

Question No: 1054 Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve:



Targeted sales goals Individual career goals Return on investment Organizational objectives

Question No: 1055 Which of the following specifies the relative value of each job in an organization?










Career planning Question No: 1059 Alternative work arrangements include all of the following, EXCEPT:




Question No: 1061 How companies can provide career counseling, development advice and therapy to the employees, seeking careers growth?

By providing career coaches By offering career allowances By establishing a corporate campus By offering online career centers

Question No: 1062 Performance is a function of:

Ability, effort, opportunity Ability, expectancy, salary Ability, skill, knowledge Motivation, attractiveness, support













Question No: 1068



Approximately, what percentage of the total payroll costs is contributed to benefits?

Up to 40% Up to 10% Up to 90% Up to 80%


Offered share in company's stocks Limited & flexible working hours Availability of child & elder care centres Equal career growth opportunities

Question No: 1070 Which incentive plan focuses on co-operation between managers and employees through sharing thier problems, goals and ideas?





Behavioral view Traditional View Human Relations View



Interactionist View Question No: 1073 In the negotiation process, bargaining issues like wages, working hours, terms & conditions of employment etc. all comes under:








Question No: 1077



Hamid immediately left the organization for personal reasons during the office hours without informing his manager. Manager should take notice of it because:


Question No: 1078 Which of the following is a part of non-financial compensation?


Question No: 1079 Which of the following does not signify the usefulness of conflict?


Question No: 1080 One of the common disadvantages of using expatriates to fill foreign subsidiary management positions is that:

Expatriates are more expensive than using local managers Expatriates are mostly indulged in informal relationships Expatriates focus unnecessarily on long-term projects Expatriates bring a sense of policy implementation to the foreign facility

Question No: 1081 What sort of relationship exists between ‘negative-reinforcement’ & ‘punishment’?

Both are similar concepts Punishment leads to negative-reinforcement



Negative-reinforcement leads to strengthen behavior & vice versa Both leads to similar consequences


Referent power Social power Positional power Charismatic power

Fall 2009 (Session - 4) Question No: 1083 What could be the reason behind linking HRM with the strategic goals & objectives of an organization?

Promote centralization Foster innovation & flexibility Support bureaucratic culture Develop rigid policies












Evaluates progress made toward the accomplishment of measurable goals Assigning scale points with specific examples of good or poor performance A log of positive and negative examples of a subordinate’s work-related behavior Assigning predetermined percentages for different performance categories


Biasness Stereotyping Halo affect



Strictness Question No: 1090 ABC Company is currently hiring employees from different provinces of a country. ABC Company is said to be implementing _______________.

Decentralization Downsizing Diversity Retrenchment










Performance Motivation Need Attitude



Question No: 1096 Which of the following expression defines "Productivity"?

Effectiveness x Efficiency Effectiveness / Efficiency Effectiveness - Efficiency Effectiveness + Efficiency




Heritage Perception Emotions



All of the given options Question No: 1099 Which one is NOT the reason of joining groups by people?


Question No: 1100 Musharaf Government has increased women's reserved seats to 30% in the parliment. What does it represent?

Increase total number of seats Decrease number of seats for men Ensure affirmative action Enhance equal employment opportunity


Equal employment opportunity Civil rights Anti-gender discrimination Affirmative action


Determining organizational mission Monitoring the action plans Developing budgets for plans None of the given options

Question No: 1103



Which of the following is a process of attracting individuals on timely basis, insufficient numbers and with appropriate qualifications, to apply for jobs with an organization?







Organizational history Employee benefits Organizational issues Organizational politics


Organizational development Career management



Career development Career planning



Question No: 1109 Sometimes an employee feels happy with his existing occupation and the current employer, but finds that the job is not organized in an optimal way. What action might be recommended for that employee?

Immediately switch the job Enhance contacts outside the company Consider alternative work arrangements All of the given options










Ranking method Factor comparison method Classification method PG 119 Point factor method



Question No: 1115 Which of the following constraints should be considered while designing any pay plan?

Legal obligations Union bodies Equity factor All of the given options













Question No: 1121



All of the following would be considered appropriate practices for creating smoke free environment in an organization, EXCEPT:

Banning smoking completely Refusing to hire chain smokers Designate special areas as smoking rooms Restricting smoking in designated areas

Question No: 1122 University administration has provided students with the evaluation forms to be filled, in order to evaluate the performance of faculty members. This action of university management is represented as:

Distributive justice Due process Just cause Procedural justice

Question No: 1123 Lack of concentration among employees is indicated as:


Question No: 1124 There are multiple outlets of Shezan Bakers & Confectioners in different areas of Lahore. The management of Shezan Bakers states that “We are the leading bakers & confectioners of Lahore for over two decades”. Their statement depicts that Shezan is a/an:


Question No: 1125



“Leaders are born not made”. Which of the following theory depicts the given statement?

Trait Theory Situational Theory Behavioral Theory Motivational Theory















Question No: 1132 Which of the following is a part of non-financial compensation?












Question No: 1137 Which one of the following is not a function of HRM department which helps in training and development program?

Provide employee orientation training Contribute to management development programs Monetary satisfaction Provide training and development.

Question No: 1138



Which of the following refers to creating an artificial learning environment that approximates the actual job conditions as much as possible?

Committee Assignments Simulations Outdoor Training Seminars


Salary Promotion opportunities Wage Recreation

Question No: 1140 Written warnings are received by the employees from the human resource department under the progressive discipline procedure belong to which offence?

Second offense PG 173 Third offense Fourth offense First offense


Family andMedical Leave Act of 1993 PG 173 Family and Maternal Leave Act of 1993 Family and Mother Leave Act of 1993 Family and Mental Leave Act of 1993

Question No: 1142 Which of the following refers to the compensation method that recommends that person should be paid according to the quantity or quality of his work?

Empowerment



Job appraisal Pay for Performance Job acknowledgement

Question No: 1143 Which one of the following option describes the individuals’ capacity to influence decisions?

Span of control Line authority Staff authority Power





Question No: 1146 Which of the following is the inner drive that directs a person’s behavior toward goals?




Fall 2009 Session - ) 5 Question No: 1147 Under which of the following term, newly hired employees are guided about what they are supposed to do?

Job analysis Job summary Job specification Job description



Question No: 1149 Which of the following is served as criteria for declaring a particular job as worthfull?



Perception Personality Attitude Ability







Question No: 1153 Which of the following employment agency is best known for recruiting white collar employees?

Employee hunters People locators People seekers Head hunters



Question No: 1155 Which of the following characteristic/s is/are part of Conceptual skills?

Analytical ability Logical thinking Inductive reasoning All of the given options




Virtual Problem-solving Cross-functional Team building

Question No: 1157 The following pay structure represents which of the following job evaluation method?

Hourly Rate Pay for Skill Pay for Effort Pay for Responsibility Pay for Working Conditions Secretary $9.00 4.50 2.00 2.00 0.50 Assistant $11.00 5.50 2.50 2.50 0.50 Supervisor $15.00 6.00 3.50 4.00 1.50 Manager $21.00 9.00 3.50 7.00 1.50

Classification method Critical Incident method Ranking method Factor comparison method



Question No: 1159 Majority of accidents at workplace occurred due to which of the given reasons?

Toxic environment Employee negligence Unsafe equipment Poor ventilation









Question No: 1163 Which one of the following is NOT a barrier to effective communication?

Different codes applied by sender & receiver Limited time is available to complete the communication Careful listening by sender as well as receiver Source creditability of the information to be conveyed

Question No: 1164



Why organizations provide attractive salaries, fringe benefits, career development opportunities and respect to their employees?

To retain valuable human resource To be the market leader in the future To attract more and more people To enforce government regulations


View applicants as “commodities” First define the relevant labor market View applicants as “customers” Ensure EEO & QWL as per local labor laws




Collective bargaining Planning & selection Training & development Grapevine network


Job planning



Resource planning Human resource planning PG 57 Succession planning

Question No: 1169 When every applicant is scoring almost the same on attempting the same test, the test is said to be:

Valid Reliable Qualitative Traditional

Question No: 1170 Which of the following stage is NOT involved in socialization process?

Pre-arrival stage Metamorphosis stage Post-retirement stage Encounter stage



Question No: 1172 All of the following are learning principles, EXCEPT:

Participation Preservation Repetition Relevance

Question No: 1173



The process of anticipating management needs, reviewing the skills inventory of a firm and creating replacement charts, is known as:



Employee training Employee orientation Employee rights Employee appraisals




Immediately switch the job Enhance contacts outside the company Consider alternative work arrangements All of the given options









Question No: 1180 Which of the following is one of the disadvantages related to "Factor Comparison Method"?

Fixed compensable factors may lead to faulty results More value can be assigned to factors than job’s actual worth Useless for managerial jobs with subjective criteria Not useful when jobs are different from each other

Question No: 1181 All of the following are examples of direct compensation, EXCEPT:

Pension Salary Bonus Commission





Question No: 1183 As a CEO of a pharmaceutical firm, what could be your foremost preference while offering benefits to employees?

Shorter working hours Child care centers Medical allownces Transportation facilities



Question No: 1185 All of the following factors promote unions in organizations, EXCEPT:

Poor working conditions Desire for self-expression Inadequate compensation Unfair disciplinary actions











Question No: 1190 Samsung tends to follow an ethnocentric staffing model. Thus, from which of the groups will it hire the employees for upper-level management positions?

Parent-country nationals Host-country nationals Third-country nationals Local-country national





Question No: 1192 There are multiple outlets of Shezan Bakers & Confectioners in different areas of Lahore. The management of Shezan Bakers states that “We are the leading bakers & confectioners of Lahore for over two decades”. Their statement depicts that Shezan is a/an:






Question No: 1195



Overstating the performance records by an employee in front of management is considered which of the following?


Question No: 1196 A psychological condition in which a person is put into a deep sleep-like state, while still remaining awake. It can be used to relieve pain & stress is called:

Hypnosis Biofeedback Transcendental mediation Burnout






Building their power to influence followers Increasing their referent power to influence others Enhancing their political network



Creating upward communication channel Question No: 1200 Which of the following does not play any significant role in avoiding workplace accidents?

Safety trainings to employees Increased employee empowerment Maintenance of equipments Rewards attached with safety measures



Question No: 1202 The heart of a continuous effort designed to improve employee’s competency and organizational performance is known as;



Closed Organization Dynamic Organization Learning Organization Multi-directional Organization

Question No: 1204



When an individual sets career goals and identifies the means to achieve them, the process is known as;



Promotion opportunities Working conditions Interesting work Wage


Job enrichment Empowerment Job acknowledgement Job appraisal

Question No: 1207 Every organization singes a specific contract with employees at the time of joining that explains the rights, responsibilities and obligations. This contract is in favor of:

Both parties The employee The employer Trade unions

Question No: 1208 Need of food, shelter and thirst come under which stage of Maslow hierarchy of need?

First Second



Third Fourth

Question No: 1209 McClelland has presented a theory in which he has explained the association of three elements. Which of the following combination is true?

Affiliation, Power, and Achievement Affiliation, Personality, and Achievement Affection, Power, and Achievement Affiliation, Personality, and Association

Question No: 1210 Equity theory explains that “how much a person put his effort in job and how much he gets out of it”. Who has explained this theory?

Adam McGregor Edward Thorndike McClelland

Fall 2009 Session - ) 6 Question No: 1211 Which of the following is said to be the main focus of Organization Behavior?

How to become more effective in society How to best utilize human resource How to become environmental friendly How to become a market leader

Question No: 1212 A procedure that permits existing employees, who believe that they possess the required qualifications to apply for a posted job, is termed as:

Job listing Job offering Job posting Job bidding



Question No: 1213 Which of the following function involves activities like Goal setting, policy making & strategy formulation?




Question No: 1215 If VU will start conducting your final examination just after one week of the commencement of new semester, what kind of flaw will you face in such policy made by your university?

Support from system is lacking Inappropriate rating instrument is being used Raters are not trained enough to conduct exams Not an appropriate time for evaluation



Question No: 1217



Some supervisors, when filling in rating scales, tend to avoid the highs and lows on the scale and rate most people in the middle. This type of evaluation is said to be effected by:






Question No: 1220 All of the following are included in the Job evaluation, EXCEPT:

Compensation attached with job Value of job in an organization Job competency Employee promotions in an organization










Technical skills Interpersonal skills Conceptual skills All of the given options



Question No: 1226



Which of the following are the groups of social nature that are formed around friendship and common interests?

Formal Structured Informal Unstructured


Recruitment & selection Compensation & benefits Training & development Scheduling vacations


Job insecurity Outsourcing Workforce diversity Brain drain


Job planning Resource planning Human resource planning Succession planning

Question No: 1230 Formulating the strategic plans depicts:

Setting challenging goals



Devising goals completion tactics Resolving organizational conflicts Performing SWOT analysis


Selection, Recruitment & performance appraisals Recruitment, Selection & Socialization Selection, Orientation & Development Job analysis, Selection & Training









Question No: 1235 Which of the following is part of an employee’s role regarding his or her own career development?




Question No: 1237 Valid performance measuring instruments, immediate response to performance in term of rewards and continuous feedback for performance improvements, all lead to:

Sustainable desired performance Enhanced production capacity Development of better non-financial rewards Effective compensation packages




Halo effects Complexity



Central tendency Leniency








Motivational theory Performance theory Competency theory Equity theory












A philosophy of cooperation



An emphasis on individual achievement An involvement system A sharing of ideas & issues

Question No: 1249 Department manager is authorized to evaluate & grade your performance, therefore:

Manager has strong relation with you Your performance influences manager You possess power on manager Manager has the power on you











Question No: 1254 Restricted workplace environment falls under which of the following category of stressor?

Personal Environmental Conceptual PG 32 Organizational





Question No: 1257



Ali is aware of all the possible sales trends prevailing in the market, he is said to be a successful leader because:




Question No: 1259 According to which of the following an individual can be asked for the written explanation for the first offense of severe nature?


Question No: 1260 HRM is said to be effective when Cohesive work environment is achieved.

Minimization of wastage Cohesive work environment Customer satisfaction Large market share


Workforce Stakeholders



Customers Stockholders


“Management, both technical & administrative affairs. Promotion of marine R&D activities for the purpose of protection/preservation of

marine environment. Exploration & management of marine research & development within the marine

zone of Pakistan." This section of job advertisement represents which of the following term?


Question No: 1263 Hassan, a Pakistani citizen working as a branch manager in Allied Bank Limited (ABL), Lahore branch. ABL has its branches in Middle East as well, but its headquarter is in Karachi. Hassan is a/an:


Question No: 1264 JJP Enterprise seeks to attract one of its managers to move to Gawadar to manage the working of its subsidiary in Gawadar. The firm will likely need to offer a ____________ in addition to a manager’s base salary.


Question No: 1265



The heart of a continuous effort designed to improve employee’s competency and organizational performance is known as;



Salary Wage Recreation Recognition

Question No: 1267 Which of the following right provides the shield from discrimination, secure working condition, union construction?


Question No: 1268 Written warnings are received by the employees from the human resource department under the progressive discipline procedure belong to which offence?

Second offense Third offense Fourth offense First offense


Family and Medical Leave Act of 1993 Family and Maternal Leave Act of 1993



Family and Mother Leave Act of 1993 Family and Mental Leave Act of 1993



Question No: 1271 Which of the following is the most appropriate reason for union membership decline?

Employment Shift from service to manufacturing Employment Shift from manufacturing to service Employment Shift from manual work to computerized work Employment Shift from low-tech to high-tech

Question No: 1272 Which of the following test is used by McClelland to prove his theory?

Thematic Apperception Test Vibrant Test Simulation Test Personality Test

Question No: 1273 Which of the following is the inner drive that directs a person’s behavior toward goals?


Question No: 1274 Which of the following term can be defined as “A state of mind, desire, energy or interest that translates into action”?




Spring 2010 (Session - 2) Question No: 1275 Jobs are compensated on the basis of:

Job analysis Job specification Job worth Job description


Mechanical skill Technical skill Interpersonal skill Conceptual skill

Question No: 1277 A company is hiring new entrants as well as some experienced people for its upcoming project, therefore, it is said to be:

Advancing in technology Globalizing its operations Responding to frequent changes Enhancing workforce diversity






Process Self-managed Virtual Cross-functional



Question No: 1281 When supervisors are indulged in identifying the subordinates’ performance deficiencies & provide suggestions for improvements , the process is said to be:




Question No: 1283



Which of the following could result in a legally questionable appraisal process?


Question No: 1284 All of the following are examples of upward communication, EXCEPT:

Routine staff meetings of general manager with the supervisors Routine discussion meetings between employee groups Routine meetings of supervisors with the employees Routine meetings of general manager with the non-supervisory employees



Question No: 1286 Which of the following is said to be an output of an organization?

Human resource Physical assets Goods & services Financial reserves












Wages Insurance Commissions Incentive

Question No: 1292 Employee rewards like health & life insurance, pensions, time-off with pay, child care facilities etc. are all referred to:

Variable pay



Fringe benefit Monthly salary Annual bonus


Scanlon plan Piece-work plan Gainsharing plan Variable pay plan









Question No: 1297 “Leaders are born not made”. Which of the following theory depicts the given statement?


Question No: 1298 Which of the following skills are required for an effective team?


Question No: 1299 Ms. Sadia always takes complex tasks as challenge rather than considering them as burden and tries to optimize her potential to handle the perceived challenges. Which one of the following traits depicts Sadia as a leader?

Intelligence Knowledge Dominance Self-confidence

Question No: 1300 "Accounting department of 'EFU General Insurance ltd', share information of multiple levels of different departments to assist in preparing the annual budget on a consistent basis". Which type of communication it is?


Question No: 1301



Which of the following does not signify the usefulness of conflict?





Promotion opportunities Working conditions Interesting work Wage


Promotion opportunities Credit union Working conditions Interesting work

Question No: 1305 The progressive discipline procedures that address the issue of discharge belong to which offense?

First offense Second offense



Third offense Fourth offense


That conflict is contained within manageable boundaries Agreement between all parties should not be involved That conflict is always resolved by force It achieves a set of lasting agreements



Question No: 1308 Pictures of minorities, women and disabled employees in company broachers give credibility to which of the following message?

“We are an equal opportunity employer” “We are working on women right” “We offend sexual harassment at workplace” “We provide healthy work environment”

Question No: 1309 All of the following are advantages of internal recruiting except:

It is less costly than going outside to recruit Those chosen internally already know the organization It improves the probability of good selection It generate infighting among the rival candidates for promotion

Question No: 1310



For the post of tutor, candidates are asked to deliver a lecture to a group of selected students. Which one of the following statement is most correct?

This is used to have a face to face interaction Demonstration is mandatory for all post graduate colleges Delivering lecture is a type of work sampling This is an example of in-basket simulation

Question No: 1311 Which of the following statement is correct regarding work sampling?

It is often difficult to use for managerial jobs because it is hard to address the full range of managerial activities

Work sampling techniques are conducted for candidates applying for higher positions in organization

Work sampling techniques are much expensive and it’s really very hard to interpret results

This technique is used to measure the impact of employee’s job satisfaction on performance

Question No: 1312 Which of the following is considered as “Red Flag” concerning the job applicants?

When the applicant is providing detailed information about his work history When the applicant is giving solid justification for leaving last job When the applicant is describing his engagement in personal business in between

the gap of his first and last jobs When the applicant is avoiding to provide previous employment history

Question No: 1313 How does mentoring differ from the orientation?

Mentoring is done when an employee is being prepared for jobs of greater responsibility. Orientation is done when an employee first joins an organization

Mentoring is done by the supervisor. Orientation is conducted by the peers Mentoring is done to familiarize employees with procedures. Orientation is guiding

employee in task completion There is no difference in mentoring and orientation



Question No: 1314 Individual based rewards include all of the following EXCEPT:

Merit pay Bonus Piece work plan Gain sharing

Question No: 1315 Under which of the following situation would a team-based compensation most likely function well?

A situation in which a team of workers perform interdependent tasks A situation in which a team of workers perform independent tasks A situation in which a team of workers have homogenous skills and competencies A situation in which a team of workers have mutual distrust for each other

Question No: 1316 Which of the following statement is correct for explaining difference between leadership and power?

Leadership focuses influence upward. Power is used to gain downward influence. Leadership is a mean of achieving goals. Power focuses on goal achievement. Leadership requires goal compatibility with followers. Power requires follower

dependency. Leadership required followers’ independency. Power requires goal compatibility

with followers. Question No: 1317 All of the following organizational characteristics can be substitutes for leadership EXCEPT:

Clear formalized tasks Mechanistic rules and procedures Unified work groups Mentor relationships

Question No: 1318



Mr. Yoong is a Chinese executive working in Zong Telecom Pakistan, a China based telecommunication company. Mr. Yoong is therefore be classified as a/an:

Guest-country national Host-country national Expatriate Third-country national

Question No: 1319 ____________ are importers and exporters, they have no investment outside of their home country.

International companies Multinational companies Global companies Transnational companies

Question No: 1320 What is the main point of difference between a multinational and transnational corporation?

Transnational corporations have a central corporate facility but highly decentralized operations and MNC is more focused on adapting their products and service to each individual local market.

Transnational corporations have centralized operations and MNC has decentralized operations

Transnational corporations invested in foreign operations and MNC invested in local operations

Transnational concentrate on local markets and MNC focus on foreign markets Reference see above question reference

Question No: 1321 Shaukat was accused of using organizational resources for personal use. He was caught red-handed thrice by his manager while misusing the company resources. If you were in place of his manager what actions would you take against him?

Warn him in writing Suspend him for some time Dismiss him permanently It is too early to take any action



Question No: 1322 Which of the following given statement is most appropriate regarding employee access to their employment history files?

Employee can demand to immediately see their file whenever they want An employee may have access to file on a 24 hour turnaround time An employee may have access to file on giving one month prior application An employee may have no access to his employment history file

Spring 2010 (Session - 3) Question No: 1323 HRIS is used to facilitate the decisions related to:

Overall organization PG 62 Employment planning Sales forecasting Resource allocation

Question No: 1324 If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the ___________ of its affirmative action.

Gaps Effectiveness Discrepancies Performance



Question No: 1326



Who is the primary person, responsible for doing the actual appraising of an employee’s performance?

The employee’s direct supervisor The company's appraiser The human resource manager PG 36 The EEO contact person



Question No: 1328 Which of the following is a forecasting method in which requirement is estimated at department level and the information is gradually transmitted to upper level to make future hiring of employees?

Top-down approach Bottom-up approach Zero-based approach Employee-based approach

Question No: 1329 An organization posts advertisement in the news paper as: “Approximate Gross salary is Rs. 24,000/ per month. In addition to above salary the candidate on appointment will also be entitled for other attractive benefits/facilities like pick and drop, indoor medical facility, housing subsidy etc”. This represents:

The organization’s policy for attracting more potential candidates The organization is creating its positive image in the market The organization is clearly defining the job position The organization’s policy to retain valuable employees

Question No: 1330



Which of the following is said to be an output of an organization?

Human resource Physical assets Goods & services PG 13 Financial reserves

Question No: 1331 Which of the following is a forecasting technique that involves experimenting a real-world situation through a mathematical model?

Simulation PG 59 Modeling Mock-up Replication






Communicating the mission, policies and procedures



Utilizing career development opportunities Participating in career development discussions Establishing goals and career plans



Question No: 1336 Which of the following is the main reason that lessens the effectiveness of 'Ranking Method' of job evaluation?

Simplest method among all Ranking judgments are subjective PG 120 Limited to small organizations Very time consuming & inefficient








Question No: 1344 “People can be trained to be effective leaders”. This statement is said to be true as per which of the following theories?






Question No: 1347 Ms. Sadia always takes complex tasks as challenge rather than considering them as burden and tries to optimize her potential to handle the perceived challenges. Which one of the following traits depicts Sadia as a leader?

Intelligence Knowledge



Dominance Self-confidence

Question No: 1348 Which of the following skills are highly required by the supervisors to resolve various issues among employees?

Tactical skills Human skills Technical skills Conceptual skills


Closed Organization Dynamic Organization Learning Organization PG 96 Multi-directional Organization

Question No: 1350 Which of the following can provide an opportunity for the employee to share in decision making, to learn by watching others, and to investigate specific organizational problems?







Job enrichment Empowerment PG 37 Job acknowledgement Job appraisal



Question No: 1354 “Administering an aversive consequence” refers to which of the following?

Punishment Positive reinforcement Negative reinforcement Loyalty

Question No: 1355 Which of the following is considered as the last stage in the HRM/personnel development?

Bureaucratic management Records and administration Regulative accountability Competitive advantage

Question No: 1356 All of the following can be the action of management when firms are faced with the shortage of workers. EXCEPT:



Creative recruiting Employee referrals Job fairs Layoffs PG 60

Question No: 1357 Which of the following step comes first in the strategy process?

Determine desirable goals and/or strategies Assess current situation and current strategy Search for and select suitable courses of action Implement changes

Question No: 1358 Which of the following is NOT a way of performing job analysis?

Examining participants diary/log Observing the physical activity of assembly-line-workers Reviewing exit interviews conducting with departing employees PG 69 & 70 Interviewing group of employees having same job

Question No: 1359 Which job analysis method is recommended for jobs like janitors, assembly line workers and accounting clerks?

Observation Log/diary Structured questionnaire Technical conference

Question No: 1360 Microsoft Corporation receives more than 12000 job applications per month. Which of the following can be a reason?

Organizational image Job unattractiveness IT based jobs trend Government’s influence



Question No: 1361 Telenore Pakistan gives a mobile set to each of its employees after completing one year on the job. Which of the following kind of reward is offered by the organization?

Intrinsic reward Extrinsic reward Pay-for-performance Competency- based reward

Question No: 1362 While downsizing, organizations sometimes reduce the number of employees by offering early retirements because:

HR requirement is less than existing number of employees HR requirement is greater than the existing number of employees Company is expanding its manual operations and procedures Organizations can be more efficient by this action of management

Question No: 1363 Which of the following dimension of trust is characterized by reliability, predictability, and good judgment in handling situations?

Uniformity Consistency Competence Integrity



Question No: 1365 The aspect of organizational culture that an employee can NOT see is ______________.



Dressing code Language Role expectations Daily work practices

Question No: 1366 Last month, it came to the knowledge of Tony’s supervisor that he is using drugs. The supervisor talked to him about the rules of the organization that prohibit possession of narcotics or alcohol at workplace, and the consequences for such behavior that ultimately lead to dismissal. Yesterday, Tony has been fired because of having drugs with him. The action taken by management;

Is totally unfair and biased Can reduce the motivational level of other employees Sends a message to other employees about what will not be tolerated Is against the privacy right of the employee

Question No: 1367 Which of the following stated law gives people the right to expect a certain base level of compensation for their work?

Labor law Minimum wage law PG 169 Employee privacy law Discrimination laws

Question No: 1368 Which of the following given statement is most appropriate regarding employee access to their employment history files?

Employee can demand to immediately see their file whenever they want An employee may have access to file on a 24 hour turnaround time An employee may have access to file on giving one month prior application An employee may have no access to his employment history file

Question No: 1369 All of the following are considered as potential benefit of conflict EXCEPT:



Stimulates new ideas Promotes healthy competition Facilitates downsizing Energize behaviors

Question No: 1370 Qureshi as a team leader always supports the idea that conflict should be eliminated; he is supporting which of the following views of conflict?

The traditional view The human relations view PG 15 The interactionist view The optimistic view

Spring 2010 (Session - 3) 2 Question No: 1371 Which one is the main source of inputs for an organization?

External environment Competitor's move Rules & policies Internal environment

Question No: 1372 Which of the following is NOT a part of Job specification?

Employee's personality traits Employee's responsibilities Employee's educational background Employee's work experience


Experienced job analyst Top leading managers Employees of that particular job



Head of the department Question No: 1374 Job description concentrates on ___________ and job specification on___________, that incumbent must possess to perform the job.

Knowledge & skills, Content of work Duties & Responsibilities, Qualification General working conditions, Duties Content of work, Context of work


Norm Perception Role Stereotyping




Project forecasting Conjecture forecasting Labor forecasting Zero-base forecasting

Question No: 1378



Job specification is an important tool while:

Dealing with health & safety issues Conducting selection process Defining rules & procedures Determining opportunities for an organization



Question No: 1380 Developed countries usually refer to the developing or underdeveloped nations to get the benefit of cheap labor, hiring made on such basis is referred as:

Parent-country national Host-country national Third-country national Headquarter national



Question No: 1382 Which of the following area is NOT included in Human Resource Development?

Orientation Education



Development Compensation



Question No: 1384 Which of the given statement best reflects the employees’ inclination towards transfers?

Increase their compensation packages Keep them away from the restrictions of head office Bring a change in the routine that pass a positive effect Provide career advancement opportunities













Question No: 1390 On achieving maximum recovery of dead loans, the bank has awarded Mr. Ali (recovery officer), with the title of “best employee” for the month. This award title is said to be:



Pension



Salary Bonus Commission

Question No: 1392 Power attained by a person through his/her structured position within the organization is:

Coercive power Expert power Referent power Legitimate power



Question No: 1394 According to which of the following view "conflict is a natural occurrence and we should accept it"?

Human Relations View Interactionist View Behavioral view Traditional View


Diagonal communication Horizontal communication Upward communication



Downward communication Question No: 1396 ‘An organization cannot terminate an individual, based on his/her age in order to save some money for the organization .’ The given statement falls under:

Statutory rights Public policy Employee rights Management rights







Question No: 1400



Mr. Imran is appointed to supervise all the employees of the admin department. In this situation he is said to be a ___________.




Question No: 1402 Overstate the performance records by an employee in front of management is considered which of the following?





Social security



Stock options Care centers Flexible hours






Working conditions Recreation Salary Wage

Question No: 1408 According to the interactionist view about conflict which one of the following is the most appropriate advantage of conflict within the organization?

Creativity is there but not synergy Creativity & synergy Synergy is there but not creativity Create trust for employee



Question No: 1409 Independence, achievement, freedom, status, recognition, and self-esteem come under which stage of Maslow hierarchy of need?


Question No: 1410 Which of the following types of group role is recognized as functional by the literature?

Task oriented roles and relationship roles Task oriented roles and individual roles Relationship roles and self serving roles Interest pleader role and self confessor role

Question No: 1411 Retirements, dismissals, transfers, layoffs, voluntary turnover and prolonged illness or death can be cause of which of the following?

Decrease in internal supply Increase in internal supply Decrease in external supply Increase in external supply



Question No: 1413 Which of the following is NOT considered as a role of line managers in organizational health and safety program?



Investigate accidents details Help employees to work safely Ensure workers are doing job in safe environment Develop health and safety program

Question No: 1414 A key recommendation for improving self confidence is to:

Study the defeats of other people Criticize others rather than oneself Develop positive thinking approach Remember your life’s failure events

Question No: 1415 Which of the given statement is true according to the behavioral leadership school of thought?

Leadership behaviors can not be developed Leaders are born with leadership behaviors Leadership skills can be trained Women generally make better leaders than men

Question No: 1416 Which of the following statement describes the term “franchising”?

Parent company grants another firm the right to do business in a prescribed manner

Company allow another firm the right to do business with out any license or contract

Organization grants a foreign firm the right to use intellectual properties Parent company sells its products exclusively in a particular area

Question No: 1417 Which of the following is/are the aspects of culture which you can see?

Dressing code Language Daily work practices



All of the given options Question No: 1418 All of the following are issues that appear consistently throughout labor contracts EXCEPT:

Wages Working hours Grievance Technology transfer

Spring 2010 (Session - 4) Question No: 1419 Who is said to be responsible for task allocation in order to fulfill the organizational goals?

Stockholders Stakeholders Managers Investors


Job description & job specification Job specification & job position Organizational rules & policies Job description & job duties

Question No: 1421 If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the _____________ of its affirmative action.

Gaps Effectiveness Discrepancies Performance





Question No: 1423 Followings are included in contingent workers EXCEPT:

Part-timers Contractors Directors Temporaries

Question No: 1424 ___________________ managers develop organizational wide goals.

Middle-level First-line level Low-level Top-level













Question No: 1430 The framework of providing learning and experience to the employees in a definite time period to improve their job performance and growth, is referred to which of the following?

HRD (Human Resource Development) HRP (Human Resource Planning) HRIS (Human Resource Information System)



SHRM (Strategic Human Resource Management) Question No: 1431 Which of the following term is used to represent the shift in job position without any change in salary or grade?




Question No: 1433 Anum is working with a coach to identify her personal skills and interests. Then she plans to get information about opportunities that fit her skills and interests and set career goals for what she seeks to accomplish. Anum is said to be indulged in:

Career management Career development Career planning Career allocation









Question No: 1437 'Organizational politics' leads to which of the following?


Question No: 1438 Interdepartmental communication by people at different levels is known as:










Question No: 1442 Paperless organizations are the organizations which are:

Using computer terminal only Maintaining manual filling systems only Shifting from manual to computerized databases None of the given options





Question No: 1444 Which of the following does not play any significant role in avoiding workplace accidents?

Maintenance of equipments Rewards attached with safety measures Safety trainings to employees Increased employee empowerment

Question No: 1445 Which of the following relatively tends to earn the highest total compensation from the parent company?

Local country nationals Host country nationals Third country nationals Expatriates

Question No: 1446 Which one of the following is not a function of HRM department which helps in training and development program?

Provide employee orientation training Contribute to management development programs Monetary satisfaction Provide training and development.

Question No: 1447 When an employee progresses vertically upward in the organization from one specific job to the next that is known as;








Question No: 1450 Which of the following situation is a most appropriate to solve problem?

Win/lose Lose/lose Win/win All are appropriate



Question No: 1452 “Forces acting on/within person that cause specific goal directed behavior” is the definition of;

Motivation PG 137 Stimuli Resentment Conation



Question No: 1453 Omer is a member of a team that makes recommendations for others to implement. Omer is a member of which of the following team?

Work team Virtual team Problem solving team Self managed team

Question No: 1454 All of the following can be the action of management when firms are faced with the shortage of workers. EXCEPT:

Creative recruiting Employee referrals Job fairs Layoffs

Question No: 1455 Which of the following step comes first in the strategy process?

Determine desirable goals and/or strategies Assess current situation and current strategy Search for and select suitable courses of action Implement changes

Question No: 1456 Last week, Saba won a cash prize of Rs 25 million in a prize bond draw. She quit her job on Monday. According to motivation theory what can be the reason?

Saba’s individual needs changed Saba’s individual interests changed Organizational preferences changed Organizational needs were realigned

Question No: 1457 Symptoms of talking too fast or loud or being aggressive and critical are _____________symptoms.



Personal Physiological Behavioral Psychological

Question No: 1458 Which of the following substitute(s) for leadership make a leader unnecessary?

When task is clear and routine When followers are experts and self-leaders When organizational rules and policies are well defined and fully practiced All of the given options

Question No: 1459 All of the following organizational characteristics can be substitutes for leadership EXCEPT:

Clear formalized tasks Mechanistic rules and procedures Unified work groups Mentor relationships



Question No: 1461 Which of the following dimension of trust is identified by exhibiting characteristics of willingness to protect and save face for a person?

Uniformity Consistency Competence



Loyalty Question No: 1462 ___________________ are importers and exporters, they have no investment outside of their home country.


Question No: 1463 Which of the following is correctly describing difference between resignation and termination?

Resignation is a severe disciplinary action imposing on an employee by a company. Termination is a personal decision of an employee.

In case of resignation employee decides to leave the organization and in case of termination employer decides to break the contract of employment

In case of resignation employer decides to break the contract of employment and in case of termination employee decides to leave the organization

None of the given option Question No: 1464 Suppose there are two executives who have no disagreement on the goals and contents of work, but disagree on how the group’s work should be accomplished. The type of conflict experienced by them is called:

Task conflict Relationship conflict Process conflict Traditional conflict

Question No: 1465 Under which of the following category union can bargain with the management on appointing a particular person as union leader?

Mandatory bargaining issue Permissive bargaining issue



Prohibited bargaining issue Obligatory bargaining issue

Spring 2010 (Session - ) Question No: 1466 Which of the following is said to be the main focus of Organization Behavior?

How to become more effective in society How to best utilize human resource How to become environmental friendly How to become a market leader




Scientific approach Rational approach Human relations approach Systematic approach.


Virtual Problem-solving Cross-functional Team building PG 25



Question No: 1470 Which human resource area is concerned with the collective bargaining of labor union?

Stockholder relations Industrial relations Personnel relations Employee relations PG 156



Question No: 1472 If an organization rejects a particular individual on the basis of his qualification, but continues seeking other applicants with similar qualification, which of the following practice an organization is experiencing?

Affirmative action Legal compliance Equal employment opportunity Discrimination






Vocational interest test Cognitive aptitude test Personality test Psychomotor abilities test





Question No: 1477 Being a cashier, Ahmed is discontented with his job, why it is so?

Job involves extensive customer interaction Job does not suit his preferences Job involves physical toughness Job requires mental toughness


Immediately switch the job Enhance contacts outside the company



Consider alternative work arrangements All of the given options


Communicating the mission, policies and procedure Utilizing career development opportunities Participating in career development discussions Establishing goals and career plans



Question No: 1481 Power attained by a person through his/her structured position within the organization is:

Coercive power Expert power Referent power Legitimate power



Question No: 1483



Which of the following criteria is said to be essential for an effective communication?









Job competence



Past international travel Language skills Extraversion









Question No: 1492



Which of the following is a force by which personality traits (expertise) affect others’ behavior?




Question No: 1494 Organizations are bound to provide the specified ratio of medical assistance to workers in case of work related accidents & diseases. This ratio is specified by:

Minimum wage act Labor law Employment at will Discrimination law







Question No: 1497 Which of the following refers to creating an artificial learning environment that approximates the actual job conditions as much as possible?



Salary Promotion opportunities Wage Recreation


Promotion opportunities Working conditions Insurance Interesting work


Retirement Interesting work Promotion opportunities Working conditions

Question No: 1501



Verbal cautions issued by the HR manager to the employees under the progressive discipline procedures belong to which offence?


Question No: 1502 Who has presented the Reinforcement Theory?

Alderfer McGregor Edward Thorndike McClelland

Question No: 1503 Which of the following statement is true regarding employee involvement concept in todays organizations?

Managers should set targets and spelled out to each employees Employees feel more secure when they know the boss is incharge Employee involvement enhances productivity but decreases innovative ideas Participative management gives employees more control over day to day job

activities Question No: 1504 What are the differences between employees’ relation and labor relations?

Employee relations deal with the nonunion workers but labor relations deals with the unionized workers

Employee relations deal with the skilled workers but labor relations deals with the unskilled workers

Employee relations deal with the salaried workers but labor relations deals with the wage workers

Employee relations deal with the managerial staff but labor relations deals with the non-managerial staff

Question No: 1505



All of the following are advantages of involving employees in the job analysis process EXCEPT:

They accept results more easily They feel more ownership for the results They trust results more because they took part in developing them They may try to inflate the importance of their job

Question No: 1506 In which of the following job analysis method each employee is presented with an inventory of specific tasks and they are asked to indicate whether or not he/she perform the task?

Observation Log/diary Structured questionnaire Technical conference

Question No: 1507 Which of the following is major consequence(s) of stress?

Affects an individual’s ability to fight infection Leads to tardiness and absenteeism from work Can lesser an individual’s concentration level All of the given options

Question No: 1508 Which of the following is MOST likely to affect the building of trust within a relationship?

Integrity Loyalty Consistency Openness


Parent-country nationals



Host-country nationals Third-country nationals Local-country nationals


Guest-country national Host-country national Expatriate Third-country national

Question No: 1511 Which of the following statement describes the term “franchising”?




Question No: 1512 Which of the following is likely to be done by a manager who wants to use coercive power in order to prevent accidental violations of a rule in the organization?

Inform subordinates about the managers’ courteous attitude Intimidate subordinates about the manager’s rigorousness Fully inform subordinates about the rules and the penalties for violating them Make subordinates aware of the manager’s past experiences of dealing violation

cases Question No: 1513 Which of the following given theory explains that “how much a person put his effort in job and how much he gets out of it”?

Equity theory Reinforcement theory



Need theory Two-factor theory

Spring 2010 (Session - ) 2 Question No: 1514 Which of the following structure is formed to facilitate the work flow for goals achievement?

Society Organization Union Government


Position Duty Responsibility Work





Question No: 1518



A new circular was issued by the top management of the organization to conduct performance appraisal of each employee after completion of one year of his/her service, which term best describes the above situation?




Question No: 1520 Which one of the following data collection tool you prefer in order to obtain information from large number of employees in short time period for job analysis?

Questionnaires Interviews Observations Employee diaries








HR department Procurement department Finance department Marketing department


Curriculum vitae Educational record Career goal Interview questioning




Promotion



Transfer Demotion Resignation











EAP (Employee Assistance Programs) ERISA (Employee Retirement Income Security Act) PBGC (Pension Benefit Gauranty Corporation) OSHA (Occupational Safety & Health Administration)

Question No: 1536 “People can be trained to be effective leaders”. This statement is said to be true as per which of the following theories?




Question No: 1538 According to which of the following it is better to convince the employees to abide by the company’s rules, rather than promptly responding with written or oral warnings to employees?



Evaluate employee’s capability



Meet requirements of federal law Check employee’s communication network Check authenticity of provided information


Tactical, operational, functional Tactical, operational, strategic Executive, CEO, director Dimensional, functional, strategic



Question No: 1542 Learning about oneself is referred as;

Self Actualization Self Assessment Self Reading Self Rationalization

Question No: 1543 Classify which of the following statement is true?

All leaders are not manager All managers are not leaders All managers are leader Managers are confusing in nature

Question No: 1544



Which of the following is not included in intrinsic rewards?

Retirement Interesting work Promotion opportunities Working conditions

Question No: 1545 Which of the following right provides the shield from discrimination, secure working condition, union construction?


Question No: 1546 The power of manager to punish his subordinate comes under which type of power?

Rewarded power Coercive power Referent power Legitimate power

Question No: 1547 Which of the following views of conflict argues that some conflict is absolutely necessary for a group to perform effectively?

Human relations Interactionist Traditional Functional

Question No: 1548 Which one is the most common industrial action that unions take?

Unofficial action Meeting with higher management Strike action



Absence Question No: 1549 Recruiting efforts are usually lighter in which of the following organizations?

Organizations that are large, rather than small Organizations that are private, rather than government Organizations that have poor, rather than good, compensation packages Organizations that have good, rather than poor, working conditions

Question No: 1550 When the economy is stagnant and unemployment levels are high then;

Organizations can not attract the applicants Organizations have to put much effort for attracting applicants Organizations can recruit employees from the global market Organizations can obtain large applicant pool with very little effort

Question No: 1551 The position of receptionist is vacant at Furniture Point, as a part of selection process each applicant is required to come and work for a day before final hiring decision are made. Why?

This is a way to get work done with out paying This is an easy way of filling a vacancy This is a technique used to evaluate applicant’s capabilities This process is very hectic and time consuming

Question No: 1552 How the workers involved in highly repetitive tasks can be motivated?

Recruit and select employee that are fit for the job Create pleasant working environment Mechanize the most distasteful aspects of job All of the given above

Question No: 1553 It is said that stress is not always have negative effects sometimes the right amount of stress can play positive roles in our lives such as:



Encourage us to achieve goals Provide needed energy boosts Preparing us to meet difficult challenges All of the given options

Question No: 1554 Which of the following is NOT an organizational factor related to stress?

Economic conditions Task demands Role demands Doubted Interpersonal demands



Question No: 1556 Which of the following is MOST likely to affect the building of trust within a relationship?

Integrity Loyalty Consistency Openness

Question No: 1557 ___________________ are importers and exporters, they have no investment outside of their home country.

International companies Multinational companies Global companies



Transnational companies Question No: 1558 Which of the following statement describes the term “franchising”?




Question No: 1559 When people in a country accept the fact that power in institutions and organizations is distributed unequally then they are pointing which of the following dimension of culture?

Power distance Individualism Uncertainty avoidance Masculinity/femininity

Question No: 1560 The aspect of organizational culture that an employee can NOT see is:

What motivates people Tempo of work Attitude toward authority All of the given options

Spring 2010 (Seesion - ) 3 Question No: 1561 HRIS helps managers to perform which of the following functions more effectively & systematically?

Controlling functions Planning functions Human resource functions Management functions




Job involvement, organizational commitment and job enrichment Job satisfaction, job orientation and organizational commitment Job satisfaction, job involvement and organizational commitment Job satisfaction, job enlargement and organizational behavior

Question No: 1563 Under which managerial function, managers ensure goal attainment?







Project based method



Focal point method Anniversary method Base timings method



Question No: 1568 NAVEENA Textiles, evaluates its employees on regular basis, but has never taken any step against the individuals often indulged in offensive behavior, this may result in:

Irregular performance appraisals Performance appraisals’ failure Frequent performance appraisals Semi-annual performance appraisals




Experienced job analyst



Top leading managers Employees of that particular job Head of the department


Gender discrimination Legal consideration Reverse discrimination Glass ceiling effect


Determining the mission Dividing missons into goals Scanning the environment Monitoring frequent performances




Offering flexible work schedules Providing additional financial benefits



Awarding seniority status Facilitating with career success teams









Question No: 1579



In the negotiation process, bargaining issues like wages, working hours, terms & conditions of employment etc. all comes under:


Question No: 1580 Which of the following factor truly explains the reason behind union membership within organizations?

To influence organizational rules & policies To become popular within the organization To protect employees' legal rights & interests To provide assistance in organizational wide strategies






Question No: 1583



The process of influencing an organized group towards goal accomplishment is called _______________.

Organizing Planning Managing Leading


Organization HR department Leader Employee






Hot stove rule



Positive discipline Progressive discipline Implied discipline


Doing things before time Doing right things right Doing things in minimum time Doing things with minimum resources

Question No: 1589 Which of the following system assists in matching job description with the individual’s qualification?

DBMS (Data Base Management System) IS (Information System) MIS (Management Information System) HRIS (Human Resource Information System)



Question No: 1591 Organizations are bound to provide the specified ratio of medical assistance to workers in case of work related accidents & diseases. This ratio is specified by:

Minimum wage act Labor law Employment at will Discrimination law







Question No: 1594 Love, affection, friendship and belongingness come under which stage of Maslow hierarchy of need?


Question No: 1595 “Forces acting on/within person that cause specific goal directed behavior” is the definition of;


Question No: 1596



The vice president of human resources of a large-sized manufacturing firm hires Ms. Robina to deal with the compensation and benefit affairs of the employees. Which of the following is the most appropriate position for her?

HR professional HR Generalist HR Specialist HR Advisor

Question No: 1597 Being head of human resource department, you received a gap analysis report. It indicated labor shortage and need to hire five more admin assistant, six machine operators and three surveyors. What should be your next step to fill identified gaps?

Examine current HR inventories to determine internal sources available to remove gap

Hire admin assistant on priority basis and leave hiring of other posts on some other time

Compensation packages offered for the said posts should be revised immediately The identified gaps are ignorable that’s why further actions are not required

Question No: 1598 During job analysis process, what type of data will be collected by the analyst with regard to "job context"?

Work schedule, financial and non financial incentives and physical working conditions

Personal attributes such as personality and interests and work experiences Products made or services performed and material produced Error analysis, work standards and measurements such as time taken for a task job

context are the factors controlled by the organization like work condition, base salary, company policies etc. individual has no control over it.

Question No: 1599 Which one of the following statement is most correct?

Performance simulation tests are used in private organizations Performance simulation tests have high construct validity Performance simulation tests have high content validity Performance simulation tests are restricted to managerial positions





Question No: 1601 Which of the following is NOT considered as a role of line managers in organizational health and safety program?

Investigate accidents details Help employees to work safely Ensure workers are doing job in safe environment Develop health and safety program

Question No: 1602 Sonia has negative affectivity. When ever she faced an ordinary problem, she is likely to:

Don't bother it Handle it with out any tension Magnify it and create stress for herself Have a heart attack on the spot

Question No: 1603 A key recommendation for improving self confidence is to:

Study the defeats of other people Criticize others rather than oneself Develop positive thinking approach Remember your life’s failure events

Question No: 1604 By contrasting leadership versus power, we can say leaders achieve goals, and power is:



Usually used by poor leaders A means of achieving goals Based on leaders’ expectations A mode of exploiting always

Question No: 1605 Which of the following dimension of trust is identified by exhibiting characteristics of willingness to protect and save face for a person?

Uniformity Consistency Competence Loyalty

Question No: 1606 ______________ are importers and exporters, they have no investment outside of their home country.


Question No: 1607 When people in a country accept the fact that power in institutions and organizations is distributed unequally then they are pointing which of the following dimension of culture?

Power distance Individualism Uncertainty avoidance Masculinity/femininity

Question No: 1608 What should be the MOST important criterion in determining whether conflict is functional or dysfunctional?

Overall morale



Turnover rates Absenteeism levels Performance

FINAL TERM PAST PAPERS Question No: 01 Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job?

Neurotic Optimistic Extraverted Type A


Meditation Exercise Talking with others All of the given options

Question No: 03 In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?

Chief executive officer Chief safety officer Occupational safety and health officer Chief operations officer


Frederick Taylor Frederick Herzberg David McClelland Edward Deci




Wages Salaries Employer-paid insurance Commissions


Family relationships Work performance Your attention to safety All of the given options

Question No: 07 Unemployment benefits are typically about __________ percent of a person's earnings and last for__________.

50; 26 weeks 75; 1 year 100; 2 years 25; 4 weeks

Question No: 08 Unsafe acts can be reduced through all of the following methods except:

Job rotation Screening Training Incentive programs




Defined benefit ERISA Defined contribution Money purchase plan


Pay increases are a powerful long-term motivator Inadequate monetary rewards are a powerful dissatisfier Monetary rewards are more important than non-monetary rewards Pay can never be used as a motivator


The circle The chain The Y The wheel

Question No: 12 Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress?

An unhappy marriage Ongoing money problems Dissatisfaction with a job All of the given options


Pay structure Pay appraisal Pay level Pay feedback




Lack of direction Lack of coordination Lack of delegation Lack of control


Uncollected waste paper Heavy object Frayed crypt All of the given options

Question No: 16 Managers can motivate people to avoid performing dysfunctional behaviors by using: I. Extinction. II. Punishment. III. Negative reinforcement.

I, II, III I and III II and III I and II


Medical care Retirement benefits Disability income Death benefits


Needs, effort and persistence



Needs, performance and inputs Inputs, performance and outcomes Needs, performance and outcomes


Job evaluation Job enrichment Job enlargement Job rotation


UP ward Downward Lateral Diagonal

Question No: 21 McClelland believes the needs for _____________________ are most important.

Expectancy, instrumentality, and valance Existence, relatedness, and growth Positive reinforcement, negative reinforcement, and punishment Affiliation, power, and achievement

Question No: 22 ___________are programs designed to help employees whose job performance is suffering because of physical, mental, or emotional problems.

Employee Assistance Programs Wellness Programs Safety Programs Managed health

Question No: 23



The 360 degree appraisal

Works best in large organizations. Provides feedback from a verity of individuals. Aids in developing competitive intelligence. Diminishes the effect of development in the appraisal process.

Question No: 24 Following are the phases of the Motivational Process except

Need Identification Selecting Goals Extinction Consequences of performance Reward/punishments

Question No: 25 Placing a dollar value on the worth of a job is known as

Job Pricing Pay Grades Pay Ranges Single-Rate System

Question No: 26 Total compensation constitutes of

Direct rewards Indirect rewards Both of the given options None of the given options

Question No: 27 Following ways can be used to avoid the high turnover of employees except

Use Recognition Use money Use Positive Reinforcement Empower Employees



Question No: 28 A system of retirement benefits that provides benefits like disability insurance, survivor’s benefits, and Medicare is called _________.

Social Security Unemployment Compensation Workers’ Compensation Security benefit

Question No: 29 Upward appraisal is done by

Immediate Supervisor Peers Subordinates None of the given options

Question No: 30 ____________ exists when individuals performing similar jobs for the same firm are paid according to factors unique to the employee

Employee Equity Team Equity Internal Equity All of the given options


Management by Objectives Performance Appraisal Performance Management Organizational Planning




Individual Team Organization HR Manager

Question No: 33 The evaluator uses a list of behavioral descriptions and checks off those behaviors that apply to the employee. This method of appraisal is called

Forced-Choice Appraisal Forced Distribution Appraisal Checklist Appraisal Behaviorally Anchored Rating Scales

Question No: 34 Any compensation method that ties pay to the quantity or quality of work the person produces is called

Gain-sharing Plan Incentive Plan Compensation Plan Pay for performance Plan

Question No: 35 Employee evaluations are directly affected by a “supervisor’s perceptions of who is believed to be in control of the employee’s performance – the employer or the manager.” This theory is known as

Attribution Theory Stereotype Halo Effect None of above options

Question No: 36 The ____ trust is based on the behavioral predictability that comes from a history of interaction

Deterrence-based



Knowledge-based Identification-based None of the given options

Question No: 37 ______ is the process whereby union members vote out their union as their representative.

Authorization card Representation certification Representation decertification Trade union election

Question No: 38 We can define ____ as activities people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement.

Organizational politics Executing authority Collective bargaining Position power

Question No: 39 Protection from discrimination, safe working conditions and union formulation are _____ rights, provided to employees.

Contractual Individual Statutory Organizational

Question No: 40 A situation in labor – management negotiation whereby management prevents union members from returning to work is called _____.

Grievance Strike Arbitration



Lockout Question No: 41 The ______ leadership is a set of abilities that allows the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively.

Transformational Charismatic Autocratic Transactional


Written Verbal Warning Written Warning Suspension Dismissal

Question No: 43 The cost associated with employee separations and turnover includes:

Recruitment & Selection costs Training cost Separation cost All of the given options

Question No: 44 According to _____, leaders may use different styles with different members of the same work group.

Path-goal leadership Vroom-Jago-Yetton model Leader-member exchange theory The situational leadership theory

Question No: 45 Following the ____, discipline should be immediate, provide ample warning, be



consistent, and be impersonal.

Disciplinary rules Corrective action Punitive action Hot-stove rule


The Organization The Job The Employee All of the above options

Question No: 47 Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to

Homicide Sick Building Green Environment Environment pollution

Question No: 48 Benefits offered to employees reflect many of the trends existing in our

Country Environment Organization Labor Force

Question No: 49 Recognition, positive reinforcement and employees’ empowerment can be used to avoid the

Turnover Conflict



Accident Frustration

Question No: 50 Not giving a compliment for a job done very well can cause

Punishment Extinction Negative Reinforcement De-motivation

Question No: 51 Which is a common law doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law or contract to the contrary .

Management Rights Employment at Will Statutory Rights Contractual Rights

Question No: 52 The ability of one person to influence another is

Power Responsibility Authority All given options


Written Verbal Warning Written Warning Employee Separation Show-Cause Notice

Question No: 54



A worker surplus forecasted results in

Creative Recruiting Special Training Programs Reduced Hours Succession Planning


Path-Goal Leadership Theory Vroom-Jago-Yetton Model LMX Theory The Situational Leadership Model

Question No: 56 To be effective, leaders must provide a _________________that is a general statement of the organization’s intended direction that evokes positive emotional feelings in organization members.

Vision Mission Goal Declaration

Question No: 57 These rights Protect employees from discrimination, Safe working conditions, Right to form unions

Statutory Rights Contractual Rights Employment policies Civil Rights


Two



Three Four Six

Question No: 59 To Becoming a Leader do all except

Build Your Power Develop Your Judgmentase Use Your Management Skills Do Not Trust Anyone

Question No: 60 A forecasting tool that uses mathematical equations to predict the behavior of one variable on the basis of other known variable/s is known as

Managerial judgment Regression analysis Trend analysis Ratio analysis

Question No: 61 One reason for falling union membership in recent years is that __________

Legislation protects workers in a way that was once only offered by the unions Unions have been seen as largely ineffectual Union membership is too expensive Manufacturers will not hire union members


Federal agencies Hospitals Schools Self-employed persons

Question No: 63



There is fairly strong evidence that traits can predict _________ more accurately than leadership effectiveness

Leadership emergence Extraversion in leaders Leadership awareness Leadership competence


Influence Potential Dependency Actualization


Assertive and uncooperative Assertive and cooperative Unassertive and uncooperative Unassertive and cooperative


Department of Health Services Department of Labor Department of Defense Department of Financial Services


Social



Environmental Personnel Personal


Closed shop Union shop Agency shop Open shop


In which one party attempts to satisfy his/her own concerns In which there is an expression of competition Involving a major behavior change That lead to conflict

Question No: 70 Which of the following benefits could be awarded as workers’ compensation?

Cash benefit Medical services Time off with pay A and b


Salary Fringe benefits Wage Commission

Question No: 72



The goal of pre-retirement educational programs is to;

Improve job satisfaction Increase employee commitment Minimize medical claims from retirees Ease the transition from working life to retirement


It makes procedures cost effective It helps in detecting the problems It leads to product innovation It assists in implementing new technology


Performance outcomes Determinants of performance Performance appraisals Types of performance standards

Question No: 75 One of the major barriers to career advancement experiencing by working ladies is:

Difficulty in balancing work and family life Top management is usually male oriented Lack of educational opportunities Common perception that woman can not be better boss






His job may not be structured to suit his preferences It involves physical toughness It requires mental toughness It involves too much customer interaction




No relationship exists Different methods to evaluate performance Both are similar PA methods Comparison method is used for PA, while BARS is related to training evaluation


Feedback loop Multi-source assessment Upward feedback Circle feedback




Achieve desired outcomes Meet legal compliance Achieve competitive advantage Promote goodwill in market




Physical skills required by the job Relative job worth for an organization Complexity of the job to perform Conceptual skill required by the job


Peers Customers Top management Immediate supervisor






Top management HR department Line managers Production department


To attract new blood in the organization To create stronger customer relationship To enhance the market share All of the above


Pension Salary Bonus Income


It is an expensive method Only beneficial for small organizations Maximum probability of biasness Not useful when jobs are different


Graphic rating scale



Comparative method Essay method Critical incident method




Equal employment opportunity Affirmative action HR planning Litigation process




Powerful union Strategic alliance Legal compliance Stakeholder influence

Question No: 95



Following are all included in 'Statistical Approach' of forecasting, EXCEPT:

Trend analysis Sensitivity analysis Ratio analysis Regression analysis






Both are same MIS is one aspect of HRIS HRIS is one aspect of MIS No relationship exists

Question No: 99 ‘Strengths’ & ‘Weaknesses’ are ____________________ to an organization.

Important Internal External Central



Question No: 100 Which of the following statement best reflects the Job analysis?

Conceptual process Written statement Recruitment method Legal clause

Question No: 101 Standards are established to:


Question No: 102 Which of the following constraint does NOT affect the recruiting efforts?

Compensation of the job Image of the organization Internal organizational policies None of the given options

Question No: 103 Job evaluation is based on the:



Peers



Customers Top management Immediate supervisor


Job description Job specification Job evaluation All of the given options

Question No: 106 Which of the following term is used as an indicator of missing information by the applicant while making selection decision?

Red flag Red alert High alert Alarming situation

Question No: 107 Which of the following best defines recruitment in an organization?

Forecast the supply of outside candidates Develop an appropriate applicant pool Determine the importance of job applicants All of the given options

Question No: 108 Which of the following term is used for choosing the individual who is best suited to a particular position and to the organization from a group of potential applicants?

Recruitment Staffing Enrollment Selection

Question No: 109



Followings are included in contingent workers, EXCEPT:


Question No: 110 Which of the following term contains information regarding machines & equipments used at workplace?

Job analysis Job specification Job description Job evaluation




Affective component Cognitive component Behavioral component Objective component








Physical examination Personality test Polygraph test Substance abuse

Question No: 116 Which of the following test is used to measure a candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position? Work knowledge test Trade knowledge test Job knowledge test Position knowledge test Question No: 117 Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process?

Curriculum vitae Educational record



Career goal Interview questioning


Who is monitoring the task? What task has done? How task has done? How long a task has taken to complete?






Job insecurity Outsourcing Workforce diversity Brain drain

Question No: 122



________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.









Cultivating learning culture within the organization Determining deficiencies that require training



Developing career development plans for employees Identifying training outcomes through evaluation








HR executive HR generalist HR specialist None of the given options

Question No: 131



HR managers who are close & answerable to top management/CEO, and perform one or more HR functions are titled as;

HR specialists Functional managers HR generalists HR executives






Technical skills Interpersonal skills Conceptual skills Practical skills


Judgment & creativity



Analysis & communication Knowledge & proficiency Innovation & advancement


Planning & Organizing Leading & Controlling Organizing & Controlling Controlling & Planning


Achieve most output with less time Achieve mass production Achieve most output with least input Achieve organizational goals


Prejudice Stereotype Introversion Extroversion


Cooperative work Student placement Internship program Student leasing










Enhance goals' complexity Develop tools for measurable goals Redefine goals frequently Ensure goals attainment


Employee



Sales Production Inventory


Take critical decisions Support organizational activities Facilitate organizational people Implement strategies more efficiently




Creation of New jobs Prior to job specification While modifying existing jobs All of the given options


Position Duty Responsibility Work

Question No: 149



In order to ensure better compensation & salary packages for employees, organization should develop:



Labor union Competitor's threat Organizational structure Pressure group


Job title Job specification Job description Job evaluation




Staff Functional



Line Implied


Every member is mutually accountable within a team Teams enable organizations to better utilize employees' talents Teams create trust and a collaborative culture Teams always perform better than individuals in all situations







Question No: 158



HR managers play vital role in:

Setting production targets Formulating strategies Publishing financial statements Preparing reports for shareholders

Question No: 159 Which of the following are the groups of social nature that are formed around friendship and common interests?

Formal Structured Informal Unstructured


Gender discrimination Legal consideration Reverse discrimination Glass ceiling effect












Physical examination Personality test Polygraph test Substance abuse


Curriculum vitae Educational record



Career goal Interview questioning




Job insecurity Outsourcing Workforce Diversity





Question No: 171



For which of the following employees' participation plays a vital role?

Enhance goals' complexity Develop tools for measurable goals Redefine goals frequently Ensure goals attainment


Equal employment opportunity Affirmative action Civil rights Anti-gender discrimination


2 4 6 3



Question No: 175 To make the ranking method more effective:

Conduct PA on regular basis Train employees prior to appraisals



Develop high compensation packages Clearly define job description prior to appraisals



Question No: 177 Occupational health & safety refers which of the following category?

Physiological Mycological Psychological Ecological

Question No: 178 Occupational health & safety refers which of the following category?

Physiological Mycological Psychological Ecological

Question No: 179 “On going process of evaluating & managing both the behavior & outcomes in the workplace” is known as;


Question No: 180



Followings are included in contingent workers EXCEPT:


Question No: 181 If a company is employing the fresh graduates as well as the professional experts, the management is said to be enhancing ___________.

Stereotyping Variety Diversity Uniformity

Question No: 182 The frequency of conducting performance appraisal is based on:


Question No: 183 Larger work segment, composed of several tasks that are required to perform by an individual is known as:

Duty Responsibility Position Work


Employee training Employee orientation



Employee rights Employee appraisals


Liaison Disturbance-handler Figurehead Spokesperson



Question No: 187 To get more accurate information for job analysis, a questionnaire should include:

Structured and rational questions Open-ended and subjective questions Job analysis objectives and open-ended questions Structured and open-ended questions

Question No: 188 Which of the following constraint does not affect the recruiting efforts?

Attractiveness of the job Image of the organization Internal organizational policies None of the given options

Question No: 189



Rewards that employees receive as a result of their employment and position rather than performance in the organization are refered to:

Variable pay Benefits Salary Bonuses



Question No: 191 Impact of individuals' behavior in an organization is studied under:



Top management is usually male oriented Lack of educational opportunities Common perception that woman can not be better boss Difficulty in balancing work and family life


Employee training Employee orientation Employee rights



Employee appraisals Question No: 194 Which of the following measures are taken to assess the intensity of employees’ satisfaction and their attitude toward the training program?


Question No: 195 If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the ___________________ of its affirmative action.

Performance Gaps Effectiveness Discrepancies

Question No: 196 The basis for promotion will typically be competence rather than seniority when ___.

Team cohesiveness is important The company wishes to focus on competitiveness When union agreements are involved Imposed by civil service regulations

Question No: 197 The performance appraisal method usually adopted for evaluating the managerial positions, is:

Management By Objective method Critical incident method Paired comparison method Essay method

Question No: 198



Standards are established to;




Question No: 200 Job description concentrates on which of the following aspects?

KSA of an individual Job duties & responsibilities Job worth in an organization All of the given options

Question No: 201 Training to the raters of performance appraisal is an important responsibility of:



Pre-arrival stage Encounter stage Metamorphosis stage



Question No: 203 Assessing interests, seeking out career information, and utilizing development opportunities are all part of the _____’s role in career development.



Compensation & benefits Planning and selections Training & development Maintaining HRIS


5 3 8 4



Question No: 207 Which performance appraisal technique lists traits and a range of performance?



Alternation ranking Graphic rating scale Management By Objective Paired comparison



Question No: 209 Formal groups are formed by the __________.


Question No: 210 Which of the following measurement method rates employee performance relative to other employees?

Graphic rating scale Comparative method Essay method Critical incident method








Management functions Controlling functions Planning functions



Question No: 215 Which ONE of the following is not a part of Human Resource Development?

Training Education Development Rewards


To see the value of workforce diversity



To analyze the efficiency of organization To analyze the efficiency of organization To become more effective in society


Walk-in applicants Employee referrals Employment agency School placement

Question No: 218 Which is said to be the simplest method for job evaluation?






Question No: 221



Monetary rewards offered to individuals involved in administration of the organization are termed as:


Question No: 222 What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?

Physical examinations Personality tests Polygraph tests Substance abuse screening

Question No: 223 Background investigations and reference checks are considered to verify candidate’s ___________ .

Age Marital status Credentials Gender

Question No: 224 According to which method each job is assigned to the grade/category providing the closest match to the job?


Question No: 225



The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:




Question No: 227 The managers create staff authority functions to support, assist,advice, and generally reduce some of the informational burdens they are known as

Line manager Personnel manager Top executive None of given option

Question No: 228 Providing training & development opportunities, and career information & programs, are all part of the _____’s role in career development.



Planning



Decentralization Restructuring Outsourcing






Large number of jobs For non-managerial jobs Few jobs to be evaluated Executive level jobs only

Question No: 233 Authority is a/an ______________ force to control others’ behavior.

Legal Illegal Implied Applied

Question No: 234



Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences?

Backlash Mistrust Cohesiveness Stereotyping


Scanlon plan Piece-work plan Gainsharing plan Variable pay plan



Question No: 237 Which aspect of human resource management is concerened with the collective bargaining of labor union?

Stockholder relations Industrial relations Personnel relations Employee relations




Responsibility Career Occupation Position


On-the-job breaks Sick days pay Medical allownces Leaves and absence



Question No: 241 ______ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.







Management functions Controlling functions Planning functions HR functions



Question No: 245 All of the following help organizations to avoid workplace accidents, EXCEPT:

Reduce unsafe conditions Reduce unsafe acts Providing safety training Strong grapevines

Question No: 246 Which method is not very useful when jobs are very different from each other?


Question No: 247 Following areas are covered in employee orientation programs, EXCEPT:

Job duties Employee benefits



Organizational issues Organizational politics


Recruitment Selection Staffing Enrollment

Question No: 249 If a performance appraisal focuses on an employee’s ability to identify and analyze problems, the performance appraisal is evaluating the:


Question No: 250 Currently one of the major characteristics of HRM is the importance of adopting a/an____________ approach.

Organistic Strategic Catalytic None of the given options


Middle-level First-line level Low-level Top-level

Question No: 252



Alternative work arrangements include all of the following, EXCEPT:




Question No: 254 To make the ranking method more effective:

Conduct PA on regular basis Train employees prior to appraisals Develop high compensation packages Clearly define job description prior to appraisals

Question No: 255 It generally involves selling off portions of the company

Restructuring Reengineering Selling Selling, Reengineering

Question No: 256 The corporate culture and philosophies and how to do business is known as:

Socialization Standardization Competencies



Facilitation Question No: 257 Which of the following measures are taken to assess the intensity of employees’ satisfaction and their attitude toward the training program?




Question No: 259 Which of the following is NOT a part of Job specification?


Question No: 260 Employee’s compensation comprises of:

High monetary rewards Quality rewards requested by employees Benefits like medical & transport allowance Financial & non-financial rewards

Question No: 261



Lack of concentration among employees is indicated as:












Question No: 266 Employee commitment has suffered in recent years because of:

Downsizing Training issues Appraisals Performance standards




Pre-arrival stage Encounter stage Metamorphosis stage Completion stage





Question No: 270 Which of the following is part of an employee’s role in his or her own career development?



Sales Capital Input Output




Formal organization Informal organization Bureaucratic organization Virtual organization









Question No: 277 Providing training & development opportunities, and career information & programs, are all part of the _____’s role in career development.



Counseling simulations Vocational interest test



Role playing Employment interview

Question No: 279 _______________________ is an obligation to perform certain tasks/activities.


Question No: 280 If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the _____________________ of its affirmative action.

Performance Gaps Effectiveness Discrepancies


To see the value of workforce diversity To analyze the efficiency of organization To analyze the efficiency of organization To become more effective in society



Question No: 283



The cognitive component consists of a person’s:








Question No: 287 What is another term used for 360-degree feedback?

Feedback loop



Multi-source assessment Upward reporting Round communication


Organization’s strategy Motivation & commitment Organization’s structure Performance measurement



Question No: 290 Which of the following is MOST important to manage workforce diversity?

Lower cohesiveness Support group Top-level commitment Resistance to change

Question No: 291 Training to the raters of performance appraisal is an important responsibility of:






Question No: 293 Which of the following is responsible for implementing the developed strategies?

Human resource Physical resource Rules & policies Installed equipment

Question No: 294 In which of the following area organizations are legally bound to maintain consistency in HR policies?

Compensation system Training & development Safety measures None of the given options

Question No: 295 How can companies provide career counseling, development advice, and therapy for employees seeking to grow in their careers?

Provide career coaches Encourage role reversal Establish a corporate campus Offer online career centers





Question No: 297 What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?

Physical examinations Personality tests Polygraph tests Substance abuse screening

Question No: 298 Which of the following is part of the organization’s role in an employee’s career development?

Communicating the mission, policies, and procedures Providing timely performance feedback Participating in career development discussions Seeking out career information

Question No: 299 Which of the following term is said to be a part of Organizational Structure?

Goal attainment Hierarchy level Performance standards Supporting staff

Question No: 300 “On going process of evaluating & managing both the behavior & outcomes in the workplace” is known as;






Question No: 302 HRIS helps managers to perform _______________________ more effectively & systematically.


Question No: 303 Appraisal of a worker’s performance can be described as:

Planning Activity Organizing Activity Controlling Activity Leading Activity

Question No: 304 Hawthorne studies depict the effects of work environment on:

Human Behavior Human Performance Human Satisfaction All the given options

Question No: 305 Process of working with different resources to accomplish organizational goals is known as:

Strategic management Human Resource management Management Team work



Question No: 306 The concept of how a person behaves in a group can be attributed to:

Thermodynamics Group Dynamics MBO (Management by objectives) Group Behavior

Question No: 307 The study of Organizational Behavior is closely related to:

Human Psychology Human Behavior in general Human Behavior at work Human-Machine Interaction

Question No: 308 Essential component of an organization is:

Team Structure Individual None of the given options

Question No: 309 The whole is greater than the sum of its parts is known as:

Efficiency Effectiveness Productivity Synergy

Question No: 310 Virtual teams can contribute to better coordination among the team members because:

Technology brings them together on a forum. Team members meet physically with each other



Team members share views among themselves via communication links. Team members have the real time environment for interaction.

Question No: 311 Setting standards should be left to the employee rather than organization leads to self controlling because:

It follows the management by objective approach. It increases the productivity of the worker It increases the confidence of workers Workers come up to the high standard since they have no pressure from his

superiors. Question No: 312 Which one is not basic component of OB (Organizational Behavior) Model?

Organization Group Team Individual





Question No: 315



Organizations put maximum effort in measuring performance of organizational people because;









His job may not be structured to suit his preferences It involves physical toughness It requires mental toughness



It involves too much customer interaction Question No: 320 The _____ problem occurs when supervisors tend to rate all their subordinates consistently high.

















Question No: 332 Which of the following measurement methods rates employee performance?

Graphic rating scale Comparative method Essay method Critical incident method

Question No: 333 HRM is associated with the management of;

General people Financial resources



Organizational people Community members


Company profits Employee shares Salary packages Earned revenues


Technical Interpersonal Conceptual Mechanical


IS MIS HRIS DBMS


Line Middle Staff Top




Mechanistic period Catalytic period Organist period Strategic period


Determining organization’s mission Developing organizational goals Formulating strategies Environmental scanning




Increased by increasing light Decreased by decreasing light Increased by observing them No change in their productivity

Question No: 342 Organizational goals should be;

Achievable Ambiguous Random Vague

Question No: 343



Which one of the following is NOT the source of workforce diversity?

Age Gender Education Resentment

Question No: 344 To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known as;

Demand forecasting Supplies forecasting Financial forecasting Sales forecasting



Question No: 346 A practice used by companies to assign their costly activities to outside providers, (for the purpose of cost saving), rather than completing it internally is called;


Question No: 347 Organizational behavior depicts the;

Jargons used within the organization Collective behavior of an organization



Effect of society’s common behavior on an organization Culture prevails in an organization


Decisional roles Informal roles Informational roles Interpersonal roles


Rules & Policies Internal Environment External Environment Legislations




System Subsystem Board Structure





Question No: 353 _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns.

Labor Relations Organizational Behavior Human Resource Management Organizational Health and Safety Management


Internal labor force Contingent work force High-performance work systems Downsized employees


Planning Organizing Leading Staffing

Question No: 356 Over the past 25 years, all of these areas of legal environment have influenced HRM except:

Equal employment opportunity legislation Employees pay and benefits Employee competition legislation Job security




Outsourcing "Military model" of management HRIS Work teams


Compensating human resources Acquiring and preparing human resources Managing the human resource environment All of the given options


Recruiting using the web generates smaller, more focused applicant pools. Employee training is offered through scheduled classes rather than on demand. Electronic resumes take less time to evaluate than paper resumes. None of the given options.


Rely on external support systems for minority workers. Encourage employees to challenge the beliefs and values of other employees. Build in accountability through surveys and audits. Reinforce traditional values.




Training Benefits Labor negotiation Marketing


Assertive Efficient Effective Entitled


Management Motivation Career planning Training and development


Handling employee complaints Working with position control specialists in compensation Negotiating benefits packages Coordinating interview schedules

Question No: 365 The father of scientific management is ________.

Deming Burns Taylor Hawthorne




All job applicants must have a recommendation from current or past employee Insurance premiums from former employers of all applicants are analyzed Job requirements are determined based on skills, knowledge and abilities Job announcements are posted on the company bulletin board


Employee name Former employers Salary Work location


Transfers-in Retirements Voluntary quits Prolonged illnesses


Functional strategy Competitive advantage Distinctive competence Corporate strategy




Strategic management Strategic planning Strategic control Diversification

Question No: 371 _________ is the right to make decisions, to direct the work of others and to give orders.

Leadership Authority Delegation Management


Position analysis questionnaire Interviews Department of Labor approach Functional job analysis


Interpersonal role Decisional role Informational role Supportive role

Question No: 374 The emigration of trained and talented individuals to other nations due to lack of opportunity or other reasons is known as _____________.

Job Insecurity Outsourcing Workforce diversity Brain Drain

Question No: 375



Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________.





Sales Capital Input Output

Question No: 378 Supervisors fall into the:

Top-level Middle-level First-line level Executive level


General people Labors only



Organizational people Employers only








Affirmative action Legal compliance Equal employment opportunity Stereotype

Question No: 384



An organization operates in:

An isolated system A closed system A clogged system An open system





Question No: 387 Which of the following component consists of a person’s beliefs, opinions, knowledge, and information?


Question No: 388 Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences?

Backlash



Mistrust Cohesiveness Stereotyping









Question No: 393



One of the major barriers to career advancement experiencing by working ladies is;









No relationship exists



Different methods to evaluate performance Both are similar PA methods Comparison method is used for PA, while BARS is related to training evaluation









Question No: 402



Who is in the best position to observe and evaluate an employee’s performance for the purposes of a performance appraisal?









Pension Salary Bonus



Income Question No: 407 One of the main flaws of Classification method to evaluate the jobs is;


Question No: 408 A system used to acquire, store, manipulate, analyze, retrieve, and distributed information related to the company's human resources is called a(n) _______________:

HRIS Progressive discipline system IRS Contingent workforce system



Question No: 410 HRM has primary responsibility for all of these implementation variables except:

Task design People Reward systems Organization structure

Question No: 411 Which of these is the process of getting detailed information about jobs?



Job design Job description Job analysis Job skills

Question No: 412 In which of these steps, the HR manager attempts to ascertain the supply of and demand for various types of human resources?

Forecasting Program implementation Evaluation Goal setting

Question No: 413 Which of these is defined as any practice or activity carried on by the organization with the primary purpose of identifying and attracting potential employees?

A leading indicator analysis Recruitment Personnel policies Selection

Question No: 414 Scientific management was one of the earliest and best-known statements of the _____________ approach.

Biological Motivational Perceptual-Motor Mechanistic

Question No: 415 Most HR functions spend very little time on:

Traditional activities Transactional activities Transformational activities



Day-to-day operational activities Question No: 416 Playing the role of ____________ requires designing and delivering efficient and effective HR systems, processes, and practices.

Administrative Agent Change Agent Strategic Partner Employee Advocate

Question No: 417 Which of these refers to the degree to which decision-making authority resides at the top of the organizational chart?

Job design Decentralization Unity of command Centralization

Question No: 418 Following are the basic principles or conditions that facilitate learning except:

Participation Relevance Feedback Education

Question No: 419 Career Development is:

A formal approach taken by an organization to help its people acquire the skills and experiences needed to perform current and future jobs.

An employee’s progresses vertically upward in the organization from one specific job to the next.

Both a vertical sequence of jobs and a series of horizontal opportunities. Self-understanding for future jobs. Then, the person is in a position to establish

realistic goals and determine how to achieve these goals.



Question No: 420 ___________ can provide an opportunity for the employee to share in decision making, to learn by watching others, and to investigate specific organizational problems.

Lectures & Seminars Assistant to Position Committee Assignments Simulations:

Question No: 421 ______ is a career-path method recognizing that technical specialists can and should be allowed to continue to contribute their expertise to a company without having become managers.

Demotion Lateral skill path Dual-career path None of the given options

Question No: 422 Training instruction for a small group, which employs such techniques as role-playing or simulation etc. and encounters give and take sessions and problem-solving techniques is called:

Career counseling Workshop Development Plan On the job training

Question No: 423 Barriers to career advancement include:

Lack of time Rigid job specifications Short-term focus All of the given options

Question No: 424



The basic skills possessed by the individual that are required to give certain performance are termed as:

Ability Motivation Experience Performance

Question No: 425 Using the __________ approach, managers evaluate organizational effectiveness.

External resource Internal systems Technical Systems

Question No: 426 A career stage in which one begins to search for work and finds a first job is:

Exploration period Establishment period Middle stage None of the given options

Question No: 427 Without proper feedback about an employee’s effort and its effect on performance, we run the risk of decreasing his/ her _________.

Salary Experience Motivation Performance appraisal

Question No: 428 All of the following are External Environmental Factors except

Legal Considerations The Labor Force Customers



Corporate Culture Question No: 429 The people who perform tasks in a wide variety of human resource-related area are called:

HR Executives HR Generalists HR Specialist All of the given options

Question No: 430 A strategy intended to achieve fair employment by urging employers to hire certain groups of people who were discriminated against in the past is known as

Fair employment Equal Employment Opportunity (EEO) Affirmative action Employment discrimination

Question No: 431 Generally, the goal setting is a:

Top down process Bottom up process Process of top down support and bottom up development Function of senior management

Question No: 432 Following are the reasons for conducting job analysis except:

Staffing workers Observing workers Training and Development Legal Considerations

Question No: 433 The method that uses the organization’s current level of employment as the starting



point for determining future staffing needs is:

Zero Based Forecasting Bottom-Up Approach Forecasting Human Resource Availability None of the given options


Interviews conducted with departing employees Analyzing log books Observing hourly workers Giving workers checklist to indicate which tasks on the list are performed during

job. Question No: 435 What specific activities listed below are part of the organizing function?

Giving each subordinate a specific task Recruiting prospective employees Training and developing employees Developing rules and procedures

Question No: 436 _____ are authorized to direct the work of subordinates.

Staff managers Line managers Leaders Advisory board members

Question No: 437 What tactic will employers likely have to take to fill openings left by retiring employees?

Instituting flexible work hours Providing elder care Hiring more women



Rehiring retirees Question No: 438 Which of the following measures are taken to assess the intensity of employees’ satisfaction and their attitude toward the training program?








Question No: 442



Employee commitment has suffered in recent years because of:

Downsizing Training issues Appraisals Performance standards








Improve job satisfaction Increase employee commitment



Minimize medical claims from retirees Ease the transition from working life to retirement









Question No: 451



Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation?









Achieve desired outcomes Meet legal compliance



Achieve competitive advantage Promote goodwill in market









Question No: 460



Train the raters prior to conduct the performance appraisal is an important responsibility of;








Question No: 464 Which of the following measurement methods rates employee performance? relative to other employees?

Graphic rating scale Comparative method Essay method



Critical incident method Question No: 465 HRM is associated with the management of;

General people Financial resources Organizational people Community members


Company profits Employee shares Salary packages Earned revenues


Technical Interpersonal Conceptual Mechanical


ISM IS HRIS DBMS




Line Middle Staff Top


Mechanistic period Catalytic period Organist period Strategic period


Determining organization’s mission Developing organizational goals Formulating strategies Environmental scanning




Increased by increasing light Decreased by decreasing light Increased by observing them No change in their productivity

Question No: 474



Organizational goals should be;

Achievable Ambiguous Random Vague

Question No: 475 Which one of the following is NOT the source of workforce diversity?


Question No: 476 To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known as;

Demand forecasting Supplies forecasting Financial forecasting Sales forecasting



Question No: 478 A practice used by companies to assign their costly activities to outside providers, (For the purpose of cost saving), rather than completing it internally is called;

Planning Decentralization Restructuring



Outsourcing Question No: 479 Organizational behavior depicts the;

Jargons used within the organization Collective behavior of an organization Effect of society’s common behavior on an organization Culture prevails in an organization


Decisional roles Informal roles Informational roles Interpersonal roles


Rules & Policies Internal Environment External Environment Legislations




System



Subsystem Board Structure



Question No: 485 _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns.

Labor Relations Organizational Behavior Human Resource Management Organizational Health and Safety Management


Internal labor force Contingent work force High-performance work systems Downsized employees


Planning Organizing Leading Staffing

Question No: 488



Over the past 25 years, all of these areas of legal environment have influenced HRM except:

Equal employment opportunity legislation Employees pay and benefits Employee competition legislation Job security


Outsourcing "Military model" of management HRIS Work teams




Recruiting using the web generates smaller, more focused applicant pools. Employee training is offered through scheduled classes rather than on demand. Electronic resumes take less time to evaluate than paper resumes. None of the given options


Rely on external support systems for minority workers.



Encourage employees to challenge the beliefs and values of other employees. Build in accountability through surveys and audits. Reinforce traditional values.


Training Benefits Labor negotiation Marketing


Assertive Efficient Effective Entitled


Management Motivation Career planning Training and development


Handling employee complaints Working with position control specialists in compensation Negotiating benefits packages Coordinating interview schedules

Question No: 497



The father of scientific management is ________.

Deming Burns Taylor Hawthorne


All job applicants must have a recommendation from current or past employee Insurance premiums from former employers of all applicants are analyzed Job requirements are determined based on skills, knowledge and abilities Job announcements are posted on the company bulletin board


Employee name Former employers Salary Work location


Transfers-in Retirements Voluntary quits Prolonged illnesses


Functional strategy Competitive advantage



Distinctive competence Corporate strategy


Strategic management Strategic planning Strategic control Diversification

Question No: 503 _________ is the right to make decisions, to direct the work of others and to give orders.

Leadership Authority Delegation Management


Position analysis questionnaire Interviews Department of Labor approach Functional job analysis



Question No: 506



Organization, where employees are provided with the opportunity to learn on continuous basis is known as:


Question No: 507 Job evaluation is conducted to develop:

Compensation packages Training modules Organizational grapevine Rules & policies

Question No: 508 The invisible barrier that blocks females & minorities from ascending into upper levels of an organization is termed as:

Gender discrimination Glass ceiling Affirmative action Stereotype

Question No: 509 The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals is called ___.


Question No: 510 The procedure of initiating a document that specifies job title, department, the date the employee is needed for work, and other details, is known as:



Employee request Employee appropriation Employee requisition Employee demand

Question No: 511 Who is the primary person responsible for doing the actual appraising of an employee’s performance?

The employee’s direct supervisor The company appraiser The human resource manager The EEO contact person

Question No: 512 Socialization process of newly hired employees is usually conducted by:

Marketing department HR department Accounts department All of the given options

Question No: 513 Which of the following term is said to be a part of Organizational Structure?

Goal attainment Hierarchy level Performance standards Supporting staff

Question No: 514 HR responsibilities of staff managers include

Assistance in hiring Rewarding, counseling Assistance in promotion All given option

Question No: 515



Which of the following defines the process of 'Recruitment'?

Forecasting the demand of human resources Forecasting the supply of human resources Discovering potential job candidates for a particular position Making a “hire” or “no hire” decisions



Question No: 517 Which of the following term is used for locating the qualified candidates?

Recruitment sources Recruitment leads Recruitment pools Recruitment personnel’s







Career planning Question No: 520 Organization, where employees are provided with the opportunity to learn on continuous basis is known as:


Question No: 521 Providing timely performance feedback, development assignments, and support are all part of the _____’s role in career development.



Redesigning Restructuring Organizational designing Reengineering


2 4 6 3

Question No: 524



People within a group who initiate the work, give new ideas and also collect information about the task, are actually performing:

Information collector roles Task oriented roles Relationship oriented roles Individual roles

Question No: 525 Several factors radically changed attitudes towards human resource information systems during:

During the 1960s and 1970s During the 1970s and 1980s During the 1990s and 2000s During the 1950s and 1960s


IS (Information System) MIS (Management Information System) HRIS (Human Resource Information System) DBMS (Data Base Management System)

Question No: 527 For the selection of pilot, PIA’s management took the written test based on the understanding & application of aeronautical engineering; under which category this test will fall?

Reliable test Content-valid test Criterion-valid test Face-valid test

Question No: 528 Employees quit the organizations at their own choice through



Outplacement, restructuring Discharging, layoff Transfer, demotion Resigning, retirement



Question No: 530 Methods of Collecting Job Analysis Information include

Interview Questionnaire Logs All of given option

Question No: 531 As being part of an organization, it is an employee’s __________ to align his/her actions according to the set rules & policies.

Right Responsibility Task Contractual right



Question No: 533



The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:


Question No: 534 Which of the following structure is formed to facilitate the work flow for goals achievement?

Society Organization Union Government




Job involvement, organizational commitment and job enrichment Job satisfaction, job orientation and organizational commitment Job satisfaction, job involvement and organizational commitment Job satisfaction, job enlargement and organizational behavior

Question No: 537 What could be the reason behind linking HRM with the strategic goals & objectives of an organization?

Promote centralization Foster innovation & flexibility



Support bureaucratic culture Develop rigid policies




Planning, organizing, leading & controlling Planning & organizing only Leading & controlling only None of the management functions applied



Question No: 541 Which of the following recruitment method provides a platform to multiple employers to attract large number of applicants?

Job offer Job fair Job festival Job listing




Powerful union Legal compliance Strategic alliances Stakeholder influence


4 5 3 8




Staff Functional First-line Operational

Question No: 546 A __________ is defined as two or more interacting and interdependent individuals who come together to achieve particular objectives.

Department Group Organization All of the given options



Question No: 547 "People working in your organization are more than the actual requirements". Which one of the following strategy you prefer to solve this problem?

Recruitment Training Layoff Merger


Downsizing Transfers Demotions Recruiting










View applicants as “commodities” First define the relevant labor market View applicants as “customers” Ensure EEO & QWL as per local labor laws

Question No: 553 To encourage and authorize workers to take initiatives to reduce costs, improve operations, product quality and customer service is known as:

Authority Decentralization Empowerment Centralization



Question No: 555 Successful organizations primarily concern with the:

Communication Inventory Skilful manpower Production



Question No: 556 The intellectual and mechanical processes used by an organization to transform inputs Into products or services is called?

Technology Structure of Organization Leadership None of above

Question No: 557 __________ is termed as the "right arm of the top executive.”

Staff manager Line manager Personnel manager Secretary


Performance of the employee Performance of the Organization Nationality of the employees in the organization None of the above

Question No: 559 Following areas are covered in employee orientation programs, EXCEPT:

Job duties Employee benefits Organizational issues Organizational politics

Question No: 560 Which one is an efficient means of transmitting large amounts of factual information to a relatively large number of people at the same time?

Case method



Discussions Lectures Vestibule training



Question No: 562 When Personal manager exerted the authority as a coordinator of personal activities he is acting like:

Right arm of top executive Top executive Staff manager Right arm of staff manager

Question No: 563 Which of them is more accurate statement?

Job description is always a separate document. Job specification is always a separate document. Job specification is always on the same document as the job description. Job specification may be either a separate document or on the same document as the

job description. Question No: 564 Which of the following is NOT a part of Job specification?




Question No: 565 Which statement best describes the purpose of job analysis process?

What physical and mental tasks does the worker accomplish? When does the job have to be completed? Where is the job to be accomplished? All of given options

Question No: 566 Groups and Teams are ________:

One and the same things Different things

Question No: 567 For an HR Manager to be successful, he needs to have a _________ approach.

Proactive Response Reactive Response

Question No: 568 The employees belonging to same gender or color or any other common attribute are usually found to communicate with other employees from the same gender or color. This refers to:

Segmented Communication Networks Lower Cohesiveness Work Force Diversity None of the above

Question No: 569 The test used to measure the cognitive abilities of person is also known as:

Aptitude test Personality Tests Intelligence test Psychomotor Abilities Tests



Question No: 570 Authority is classified among ________________ levels of categories.

2 4 6 3

Question No: 571 Which of the following is the best source to create unity among the employees working in the organization?

Strong Culture Employee Loyalty Incentives None of the above



Question No: 573 In which of the following period "Employees displacement" was started?

Mechanistic period Legalistic period Organistic period Catalytic period





Question No: 575 Relatively permanent change in the behavior that results from direct and indirect experience is called

Positive attitude Development Learning Growth

Question No: 576 ________ refers to a set expected behavior patterns attributed to someone who occupies a given position in a social unit.


Question No: 577 Which of the following statement defines “Socialization”?

The formation of an attachment bond between an infant and its career The tendency of social theorists to explain everything in terms of social causes The process of becoming part of a society by learning its norms and values The historical process by which societies change from traditional to modern ones

Question No: 578 Job description document is incomplete without

Job title Job identification Job specification All of given options





Question No: 580 Perception shapes up the view of a person about world by:

Withdrawing irrelevant information Perceiving information from sensory processes Only collecting accurate information Both A & B

Question No: 581 Organization behavior is concerned with:

Individual behavior Group behavior None of them Both of them

Question No: 582 Which of the following component consists of a person’s beliefs, opinions, knowledge and information?


Question No: 583 The cognitive component consists of a person’s;

Emotions Knowledge



Attitude Feelings



Question No: 585 Which of the following role a manager performs as a resource allocator?

Interpersonal role Decisional role Informational role Supportive role

Question No: 586 Due to the increase in the importance and role of HRM, HR manager needs to be a _____:

Dynamic person, Quick and responsive to new trends A good labor union leader A good communicator with the top management None of the above



Question No: 588 The best hiring occurs when:



The goals of the organization and the goals of the individual have consistency The goals of the supervisor and the goals of the individual have consistency The goals of the higher management and the goals of the individual have

consistency The goals of HR department and the goals of the individual have consistency


Executive, CEO, director Dimensional, functional, strategic Tactical, operational, functional Tactical, operational, strategic









Question No: 593 Which of them is not the part of on-the-job training program?

Coaching Job rotation Apprenticeship Teletraining

Question No: 594 Which of the following best describes the difference between training and development?

Training is for current job and development is for future job Training is for future job and development is for current job Training is for middle management and development is for top management There is no difference between training and development



Question No: 596 The term “People” is one of the components of an organization which refers to:

Society Customers Human resource General public

Question No: 597 The management is taking feedback from customers, suppliers and peers of Employees for their performance evaluation, Which one of following method is being used by the



management?

Behaviorally Anchored Rating Scales 360-degree feedback Results-Based Systems Work Standards

Question No: 598 Most line managers are responsible for:

Staff functions Not for staff functions For some staff functions None of given option

Question No: 599 The process through which someone becomes aware of personal skills, interests, knowledge, motivations and establishes action plans to attain specific goals is called________.


Question No: 600 In which method of job evaluation the grades are created by identifying some common denominators for group of jobs.

Job classification Ranking Point method Factor comparison


Informal structure Organizational structure



Friendly relationship Common interest

Question No: 602 The supervisor keeps a log of positive and negative examples of a subordinate’s work-related behavior in:

Management By Objective Comparison method Essay method Critical incident

Question No: 603 Which of the following is not a component of Attitude?

Cognitive Component Affective Component Behavioral Component None of the above

Question No: 604 An organization operates in:

An isolated system A closed system A clogged system An open system

Question No: 605 Requirements for effective HR planning includes

The communications between HR staff and line management are healthy The HR plan is integrated with the organization’s strategic business plan HR personnel understand the HR planning process All of given options

Question No: 606



What type of pay plan is used when a worker is being paid for the number of units produced?


Question No: 607 All the organizational activities are directed towards the achievement of:

Individual goals Common goals Country-wide goals Diverse goals



Question No: 609 In human resource management RJB stands for:

Realistic job preview Reaction Jet Pipe Regular Jump Process Remote Job Processing

Question No: 610 Which of the following term is used for locating the qualified candidates?

Recruitment sources Recruitment leads Recruitment pools



Recruitment personnel's Question No: 611 Ahmed is working on the assembly-line. Which of them will be relatively a suitable method for the job analysis of assembly line `worker?

Questionnaires Observation Interview Al of the given options

Question No: 612 Which one of the following is Not included in 'Training and Development'?

Employee orientation Career development Employee education HRIS maintenance

Question No: 613 Nauman is hired by the virtual university as an instructor. He is immediately assigned the system where he learns about online system by doing actual work. He is learning by:

Simulation Outdoor Training On-the-job training Assimilation



Question No: 615



Which one of the following is a common drawback of conducting interviews?

Chances of misinterpretation of the information by the job analyst Inquiring about the physical demands and health & safety conditions Time consuming to schedule and conduct large number of interviews Involves all the people working within the organization

Question No: 616 The very first step of HRM is _____________

HR Planning Job Analysis Recruitment None of the above

Question No: 617 Cumulative Trauma Disorder refers to:

Physical work conditions Repetitive stress injuries Physiological Conditions Accidents

Question No: 618 Restricted workplace environment falls under which of the following category of stressor?

Organizational Personal Environmental Conceptual

Question No: 619 While working in an organization XYZ, if employees suddenly get his hands cold and increase sweating. He is exhibiting the______ symptoms of stress.

Short term Physical symptoms Long Term Physical symptoms



Internal symptoms Behavioral symptoms



Question No: 621 A company ABC is wanted to handover the responsibility of handling company cash to one of its honest employee. Which one test will be suitable for selection?

Work sample test Aptitude test Polygraph test Personality test










Equal employment opportunity Affirmative action Civil rights Anti-gender discrimination

Question No: 626 Following are all included in 'Statistical Approach' of forecasting EXCEPT:

Trend analysis Sensitivity analysis Ratio analysis Regression analysis

Question No: 627 Ahmad applies for a job with org ABC, but he is not hired. He thinks that he is not selected due to discriminatory behavior of org ABC. If he records a compliant against ABC:

He will win the case He will win only in case of no response from ABC. He will win the case if org abc is not able to give a legal reason for not hiring He will lose the case.


Compensation & benefits Planning and selections Training & development



Maintaining HRIS Question No: 629 ___________ team has control over its work pace, determination of work assignments and operate without a manager.

Problem identification Self-managed Virtual Cross-functional

Question No: 630 Org abs is hiring the line managers for the vacant positions, which type of skill set they will prefer during hiring new candidates?

High level of technical education with least conceptual skills. Lower level of technical skills with interpersonal skills Minimum conceptual skills with human skills High level of conceptual skills with least technical education

Question No: 631 PIA fully sponsors Al-Shifa Trust, which offers aid and rehabilitation services to special children .At the same time PIA is providing help to nonprofit organizations. This is:

Social responsibility of PIA Liability of PIA Duty OF PIA LEGAL responsibility OF PIA

Question No: 632 Which of the following is a term that concerns with the development of the employees so that they may take immediate decision without resorting or waiting for the orders of the superiors?

Empowerment Centralization Fringe Benefits None of the above





Question No: 634 HR managers are generally:

Staff managers Line manager Operational manager Top executive

Question No: 635 Which of the following is the function performed by the line managers?

Line functions Coordinative functions Some staff functions All of the given

Question No: 636 For minorities or the affected classes, _________________ is much fruitful than equal opportunity employment.

Affirmative Action Workforce Diversity Merit based Selection None of the above

Question No: 637 According to which of the following theory we can learn through observations and through our personal experiences?



Operant conditioning Social learning Personality development None of the given options


To attract qualified applicant to fill the job vacancies To give employees the skills and knowledge to perform their jobs effectively To help a new employee adjust himself to the new job and the employer To monitor employee performance to ensure that it is at acceptable levels



Question No: 640 Several factors had played their role in shaping the attitudes towards human resource management during:

The 1970s and 1980s The 1950s and 1960s, The 1960s and 1965s The 1940s and 1950s

Question No: 641 The term "Cost of human resource" is used inspite of which of the following option?

Cost of production Rate of absenteeism Complicated technology Outdated equipment

Question No: 642



The cognitive component consists of a person’s:

Emotions (Affective component) Knowledge Attitude (behavioral) Feelings (Affective Component)











Question No: 647 Which of them is not the part of on-the-job training program?

Coaching Job rotation Apprenticeship Teletraining

Question No: 648 Which of the following best describes the difference between training and development?

Training is for current job and development is for future job Training is for future job and development is for current job Training is for middle management and development is for top management There is no difference between training and development



Question No: 650 Which one is logically true about development?

Proactive approach Reactive approach Negative approach Reactive and proactive

Question No: 651 The term “People” is one of the components of an organization which refers to:



Society Customers Human resource General public

Question No: 652 The management is taking feedback from customers, suppliers and peers of Employees for their performance evaluation, which one of following method is being used by the management?

Behaviorally Anchored Rating Scales 360-degree feedback Results-Based Systems Work Standards

Question No: 653 Most line managers are responsible for:

Staff functions Not for staff functions For some staff functions None of given option

Question No: 654 The process through which someone becomes aware of personal skills, interests, knowledge, motivations and establishes action plans to attain specific goals is called________.


Question No: 655 In which method of job evaluation the grades are created by identifying some common denominators for group of jobs.

Job classification Ranking



Point method Factor comparison





Question No: 658 Which are the 3 basic sets of skills, managers should possess?

Technical, interpersonal, conceptual Human, conceptual, interpersonal Interpersonal, technical, human Technical, professional, mechanical

Question No: 659 Which of the following statement describes human resource management in an organizational setting?

It includes management of machines, materials, money and credit It consists of a process of promoting, selling, and distributing products or services It tries to match an organization’s needs to the skills and abilities of its employees It includes interlocking functions of formulating corporate-policy and its

implementation Question No: 660



Main source of creating difference among organizations is:

Human resource Physical resources Modern technology Heavy budgets

Question No: 661 Which of the following is NOT considered as a typical responsibility for the HRM department?

Publishing a new vacancy in new papers Recruiting best candidates from the pool of applicant Training employees to perform efficiently and effectively Obtaining on-going feedback from the marketplace




Individually In hierarchy Separately Independently


Mechanistic period Catalytic period Organistic period



Strategic period Question No: 665 Negative reaction of men for the career development of women is an Example of:

Biasness Backlash Resentment Backlash and discrimination


Compensation & benefits Planning and selections Training & development Maintaining HRIS


To see the value of workforce diversity To analyze the efficiency of organization To analyze the efficiency of organization To become more effective in society






Heritage Perception Emotions All of the given options

Question No: 670 Under which of the following category managers are always said to be some one's boss?

Staff Line Functional Operational

Question No: 671 The general goal of QWL program is:

Satisfy the employee needs Employee Retention Making workplace more pleasant All of given option





Question No: 674



The process of pursuing an inclusive culture where newcomers feel welcomed by existing employees and everyone sees the value of his or her job, is termed as:


Question No: 675 According to which of the following term jobs that have similar demands in terms of skills, knowledge & abilities should be placed in common compensation groups?

Job evaluation Job analysis Job description Job specification





Question No: 678 Under which of the following category managers are always said to be some one's boss?

Staff



Line Functional Operational

Question No: 679 The relationship between critical incident method & BARS (behaviorally anchored rating scale) is:

No relationship exists Different methods to evaluate performance Both are same methods to evaluate performance Comparison method is used for PA, while BARS is related to training evaluation

Question No: 680 How does human resource management with a career development focus differ from human resource management with a traditional focus?

It includes thorough job analysis to get JD & JS It includes skill analysis prior to assigning jobs It uses statistical data to take employee promotional decisions It includes information about individual interests and preferences

Question No: 681 Which of the following statement best defines the 'Selection' process?

Discovering potential job candidates Making a “hire” or “no hire” decisions Forecasting the workforce demand in an organization Estimating the available supply of workforce



Question No: 683



What is another term used for 360-degree feedback?

Feedback loop Multi-source assessment Upward reporting Round communication



Question No: 685 Authority is classified among ________________ levels of categories.

2 4 6 3

Question No: 686 Which is the best time to discuss career-related issues with an employee?

At the weekly staff meeting At a social lunch During the employee’s annual appraisal During a career success team meeting

Question No: 687 The most popular technique for appraising performance is:

Alternation ranking Graphic rating scale Management By Objective



Paired comparison Question No: 688 Which of the following statement defines 'Socialization'?






Question No: 691 Providing timely performance feedback, development assignments, and support are all part of the _____’s role in career development.


Question No: 692 Which of the following is not an internal barrier to career advancement?



Lack of time and resources to employees Rigid job specifications Lack of career Opportunities Recession in Job Market


Recruitment Training Procurement None of the above

Question No: 694 For the selection of pilot, PIA’s management took the written test based on the understanding & application of aeronautical engineering; under which category this test will fall?

Reliable test Content-valid test Criterion-valid test Face-valid test

Question No: 695 In human resource management RJB stands for:

Realistic job preview Reaction Jet Pipe Regular Jump Process Remote Job Processing

Question No: 696 Which of the following is not among the principles of power?

Power is perceived It is relative It is double edge sword It is illegal



Question No: 697 All the employees working in the department emphasize on relationship with Mr. Ali more than their output because he gives favors to those who have good relationships with him. He enjoys this status because of:

Expert power Legitimate power Coercive power Reward power

Question No: 698 Mr. Ali did his job very honestly but had developed certain differences with his manager. His manager kept these factors in mind while appraising his performance and therefore MR Ali suffered for the same. This points to:

Manager lacks information Manager not taking appraisal seriously Manager is dishonest Manager not prepared

Question No: 699 Socialization is the part of employee:

Not the part of T&D effort Initial T&D effort Partially related to T&D effort T&D and Socialization are two different concepts


Formal organization Informal organization Bureaucratic organization Virtual organization

Question No: 701



Which one method of job analysis is universally superior?

Individual interview method Group interview method Observation method None of given options

Question No: 702 According to which of the following theory we can learn through observations and through our personal experiences?



Top management is usually male oriented Lack of educational opportunities Common perception that woman can not be better boss Difficulty in balancing work and family life

Question No: 704 Performance is equal to:

A*E*S A*E*A A*S*A A*S*D A*M*O

Question No: 705 Which of them is relatively an expensive method of the job analysis?

Interview Observation Questionnaires



All of the given options Question No: 706 Value statements, either favorable or unfavorable, concerning people, events, or objects are known as

Behavior Perception Attitudes Norms

Question No: 707 In which of following methods future needs are determined by the help of two factors. One of them is sales volume and other is number of employees by keeping productivity a constant variable?

Ratio analysis Trend analysis Regression analysis None of them



Question No: 709 ______ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.


Question No: 710



When the followers believe that the leader has knowledge, experience or skills that are relevant to the job or tasks they have to complete then it is:

Expert power Coercive power Legitimate power Charismatic power

Question No: 711 ASAD has become comfortable with the organization and his job description. He has internalized the norms of the organization and his coworkers. Which of the given option describes accurately about his state?

Pre-arrival Stage Metamorphosis Stage Encounter Stage Post -arrival Stage





Question No: 714



While working in an organization XYZ, if employees suddenly get his hands cold and increase sweating. He is exhibiting the______ symptoms of stress.

Short term Physical symptoms Long Term Physical symptoms Internal symptoms Behavioral symptoms

Question No: 715 When the top management of an organization gets to table along with the employees or the representatives of the employee union, to decide the rise in pay scales of employees; it is an act of:

Collective bargaining Salary bargaining Mutual bargaining Benefits bargaining

Question No: 716 In which of the following area organizations are legally bound to maintain consistency in HR policies?

Compensation system Training & development Safety measures None of the given options

Question No: 717 Total Quality Management (TQM) is an attempt to

Improve the Quality of all processes in product making Control the growing costs Restructuring the firm None of the above

Question No: 718 The other name of test validation method is:

Construct validity



Criterion validity Content validity None of them



Question No: 720 In which method of job analysis there is often no opportunity to clarify the information received?

Individual interview method Group interview method Observation method Questionnaire method

Question No: 721 Mr. AHMED has showed poor performance in the written test for the post of lecturer. University has not hired him because Selection board thinks who do poorly on the test do poorly on the job. The situation is demonstrating _______ validity of the job test.

Test Content Criterion All of them

Question No: 722 Which of the following is not related with training?

It is pro-Active It address the current issues It is a step for development None of the given





Question No: 724 Aslam who is a poor candidate and management mistakenly considered him much better for the available position at that time when there are many outstanding candidates in the applicant pool. This error is known as:

Contrast error Negative emphasis Hallo effect Snap judgment

Question No: 725 Which of the following is not the part of socialization process?

Pre-arrival stage Encounter stage Metamorphosis stage None of the above



Question No: 727



Ranking method is only effective for:

Large number of jobs For non-managerial jobs Few jobs to be evaluated Executive level jobs only





Question No: 730 Which of the following is an advantage of using the critical incident method for appraising performance?

Achieved results are quantitative Overlooked the entire performance Importance increases if incidents are related to each other Incidents can be tied to performance goals

Question No: 731 Which of the following is a factor among the Six Criteria for the value of Performance?

Need for supervision



Need for motivation Need for Job Satisfaction Need for coordination



Question No: 733 Ahmad applies for a job with org ABC, but he is not hired. He thinks that he is not selected due to discriminatory behavior of org ABC. If he records a compliant against ABC:

He will win the case He will win only in case of no response from ABC. He will win the case if org abc is not able to give a legal reason for not hiring He will lose the case.

Question No: 734 Recognition, promotion or growth opportunities, working conditions and challenging job are example of

Intrinsic rewards Extrinsic rewards Monetary rewards Competency-based rewards

Question No: 735 Human resource management won final acceptance in:

1980 1985 1989 1979



Question No: 736 The right to get equal pay while being in the same pay scale is supported by a:

Law Rule Principle None of the above

Question No: 737 Org abs is hiring the line managers for the vacant positions, which type of skill set they will prefer during hiring new candidates?

High level of technical education with least conceptual skills. Lower level of technical skills with interpersonal skills Minimum conceptual skills with human skills High level of conceptual skills with least technical education

Question No: 738 The method which uses the organization’s current level of employment as the starting point for determining future staffing needs is called _________

Zero Based Forecasting Bottom up Approach Simulation None of the above

Question No: 739 Which one activity is the part of organization socialization program?

Welcome party Job rotation On the job training All of them

Question No: 740 MR Ali works in an organization XYZ from the last so many years and gets a remuneration of Rs 100 on per hour basis. This refers to the concept of:



Wage Salary Commission Bonus



Question No: 742 Which of the following is a symptom of Burn Out?

Re-evaluate Goals Reduce unnecessary commitments Learn Stress Management Skills Loss of sense of purpose and energy

Question No: 743 Which of the following is true?

All the Teams are Groups but every group is not a Team All the Teams are not Groups but every group is a Teams

Question No: 744 While the hiring process starts from recruitment, it ends at:

Selection Socialization Recruitment None of the above

Question No: 745



According to which of the following theory we can learn through observations and through our personal experiences?


Question No: 746 XYZ is an organization that regularly arranges seminars and meetings with the employees to update them about ways that can help them move to higher ranks with in the organization and establish a life long relation with the organization. It is an act of:

Career Planning Career Development Career Counseling Career Path

Question No: 747 Human resource management usually focus in these areas during training and development phase except:

Employee counseling Organizational development Career development All of given options

Question No: 748 All of the following are included in Time-off benefits EXCEPT?

Vacations Sick leave Parental leave Golden shake hand


The post training effects on organization



The decisions regarding contents of training The selection of an appropriate medium for training The main issue that should be resolved through training

Question No: 750 Human Resource Management starts with _______:

HR Planning Recruitment Selection None of the above

Question No: 751 For the performance appraisal of Mr. Ali, his supervisor simply submitted a comprehensive note that comprised different paragraphs speaking about the employee appraised. His supervisor actually adopted the method:

Rating Scale Comparative Methods Essay MBO

Question No: 752 The primary reason for implementing affirmative action plans is that:

U.S. Companies were still growing and could accommodate more workers. Legal and social coercion were necessary to bring about change. Majority of workers are white males All of the given options


A group is not always a team. A group is always a team The terms Group and teams are interchangeable None of given option

Question No: 754



Which of the following benefits given by the organization enable employees to better meet the demands of their family and work lives?

Pay incentives Sick leave Golden shake hand Family-friendly benefits



Question No: 756 The behavior of Ms Noreen has got totally and permanently changed after getting the job and training in the organization. This is an example of:

Training Learning Developing None of the these

Question No: 757 Aslam who is a poor candidate and management mistakenly considered him much better for the available position at that time when there are many outstanding candidates in the applicant pool. This error is known as:

Contrast error Negative emphasis Hallo effect Snap judgment

Question No: 758 Methods of Collecting Job Analysis Information include:



Interview Questionnaire Logs All of given option

Question No: 759 Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________.


Question No: 760 Organizational behavior is concerned with:

Individual behavior Group behavior None of them Both of them


To attract qualified applicant to fill the job vacancies To give employees the skills and knowledge to perform their jobs effectively To help a new employee adjust himself to the new job and the employer To monitor employee performance to ensure that it is at acceptable levels


Task People Structure None of above

Question No: 763



Which of these is not a technique used to manage the surplus of the workforce?

Early retirements Creative Recruiting Restricted hiring Reduced hours

Question No: 764 Involvement of computers in the appraisal methods have:

Developed PA on more frequent basis Enhanced importance of PA for employees Made PA more accurate & efficient one Resulted in more expensive PA methods

Question No: 765 The behavior of Ms Noreen has got totally and permanently changed after getting the job and training in the organization. This is an example of:

Training Learning Developing None of the these

Question No: 766 Which of the following employment agency is best known for recruiting white-collar employees?

Employee hunters People locators People seekers Head hunters

Question No: 767 If a performance appraisal focuses on an employee’s ability to identify and analyze problems, the performance appraisal is evaluating the:

Generic dimensions of performance



Performance of actual duties Employee competency Achievement of objectives

Question No: 768 Which of the following matter(s)related to salary include(s)in the negotiation process between management and labor union?

The amount The time of payment Amount of bonus All of the given options

Question No: 769 Decisions are made at the management level with ______________ authority.

Functional Line Staff Operational

Question No: 770 Which of theses attributes can be listed in the job posting?

Qualification Supervisor Working schedule All of the given options

Question No: 771 All the activities performed within an organization are:

Independent Arbitrary Random Interdependent

Question No: 772



ASAD has become comfortable with the organization and his job description. He has internalized the norms of the organization and his coworkers. Which of the given option describes accurately about his state?

Pre-arrival Stage Metamorphosis Stage Encounter Stage Post -arrival Stage


Tactical manager Operations manager Chief Executive Line manger



Question No: 775 Blind box Ads are used for:

Good reputation Low profile jobs Promotion Publicity

Question No: 776 If the mood of an employee keeps on changing rapidly and finds him self helpless, he exhibits:

Short term Physical symptoms



Long Term Physical symptoms Internal symptoms Behavioral symptoms

Question No: 777 The basis for promotion will typically be competence rather than seniority when _____.

Team cohesiveness is important The company wishes to focus on competitiveness When union agreements are involved Imposed by civil service regulations


Performance of the employee Performance of the Organization Nationality of the employees in the organization None of the above



Question No: 780 Which of the following is not a factor among the Six Criteria for performance value?

Quality Quantity Timeliness Behavior

Question No: 781 Which one is the example of informal group?



Taskforce Social networks School Board of directors


OSHA (Occupational Safety & Health Administration) EAP (Employee Assistance Programs) ERISA (Employee Retirement Income Security Act) PBGC (Pension Benefit Gauranty Corporation)

Question No: 783 Organizations are adopting Total Quality Management in order to:

Improve the quality Control the costs Restructure the organization None of the above

Subjective Question of Past Papers for Final Terms Question No: Why organizations conduct employee training? List down any 3 conditions? Answer: Training: Training means providing the employees with specific skills or helping them to correct the deficiencies in their performance. It will enhance their abilities and make them perfect. The reason organizations conduct the training:

Self assessments. Company records. Customer complaints. New technology. Employee grievances Interview with managers.



Customer Satisfaction surveys. Observations.

Question No: As per your opinion which of the training mode is more beneficial? Defend your choice. a) On-the-job training b) Off-the-job training Answer: According to my point of view the on job training mode is more beneficial. The reason is the employees who are getting training can even see the other workers while working; it will help them to understand how to do work. On the job training does not require the managers to perform a special training sessions for the trainers; it will reduce the cost also. Question No: Identify the 'best practices' used by successful global firms in developing and implementing a global HR system. Answer: One of the most challenges facing as they enter the twenty first century is how to compete against foreign firms, both domestically and abroad. Many companies are already being compelled to think globally, something that doesn’t come easily to firms long accustomed to doing business in large and expanding domestic market with minimal foreign competition. Weak response to international competition may be resulting in upwards lay offs in every year. Human resources can play a critical role in a business ability to compete head to head it foreign producers. The implications of global economy on harm are many. Some firms try to develop a global company identity to smooth over cultural differences between domestic employees and those in international operation. Minimizing these differences increases cooperation’s and can have a strong impact on the bottom line. Some firms actively engage in international alliances with foreign firms or acquire companies overseas to take advantage of global markets .Making such alliances work requires a highly trained and developed staff .These illustrations show how firms can use HR strategies to gain a worldwide competitive advantage. Question No:



Can "pay for performance" be applicable to the employees of NGOs? Answer: Pay for performance refers to any compensation method that ties pay of the Quantity or quality of work the person produces. No this is not applicable on NGOS. Question No: Conflict at work place is not always in favor of management. What kind of output management has to bear when conflicts appear? Answer: Managers can manage conflict by either preventing or reducing high levels of conflict or stimulating low levels of conflict. To do this, managers can apply a behavioral approach or an attitudinal approach. The behavioral approach targets the behavior causing the conflict, while the attitudinal approach targets the roots of the conflict, including people's emotions, beliefs, and behaviors. Behavioral methods include enforcing rules, separating the parties, clarifying tasks, having a common enemy or outside competition, and increasing resources and rewarding cooperation. Attitudinal methods include having a common enemy, rotating members, increasing resources, and teambuilding and organizational development (OD). To stimulate conflict, managers can introduce change, increase task ambiguity, or create interdependency. Question No: How organizations conduct the collective bargaining process? Answer: The Collective Bargaining Process—both external and internal environmental factors can influence the process. The first step in the collective bargaining process is preparing for negotiations. This step is often extensive and ongoing for both union and management. After the issues to be negotiated have been determined, the two sides confer to reach a mutually acceptable contract. Although breakdowns in negotiations can occur, both labor and management have at their disposal tools and arguments that can be used to convince the other side to accept their views. Eventually, however, management and the union usually reach an agreement that defines the rules of the game for the duration of the contract. The next step is for the union membership to



ratify the agreement. There is a feedback loop from” Administration of the Agreement” to “Preparing for Negotiation.” Collective bargaining is a continuous and dynamic process, and preparing for the next round of negotiations often begins the Moment a contract is ratified. Question No: Unemployment compensation is rare in Pakistan. What do you think that who is responsible; Government or Corporate Sector? Explain possible reasons. Answer: Unemployment Compensation—an individual laid off by an organization covered by the Social Security Act may receive unemployment compensation for up to 26 weeks. Although the federal government provides certain guidelines, unemployment compensation programs are administered by the states, and the benefits vary state by state. The corporate sector is responsible according to my point of view. Question No: Parveez was asked for the explanation of his frequent leaves in a month. The justification he made was his illness but he was unable to provide any medical prescription to prove his illness. Does management accept his excuse? Justify. Answer: The justification Mr. Parveez made was illness, management will not accept the excuse of Mr. Perveez because the reason Mr. Perveez provided was unethical and management needs proper evidence in form of medical certificate from the doctor. Because due to this unethical behavior of Mr. perveez the work of the organization will be effected. He should have either granted for a sick leave before taking leaves. Question No: What are the advantages and disadvantages of using home country nationals in international assignments? Answer: ADVANTAGES:

Better organizational control and co ordination.



Promising managers are given International experience. PCNS are the best people for the job.

DISADVANTAGES:

Adaption to the host country may take a long time. PCNS may impose an inappropriate head quarters style. Compensations for PCNS and HCNS may differ.

Question No: What are the different dimensions of stress? List & discuss them in detail. Answer: Stress: is body non specific reaction made to any demand. There are different dimension of stress: Organizational Factor: Many factors associated with a person employment can be potentially stressful. These include the firm’s culture, the individual’s job and general working conditions. Personal factors: Stress factors outside the job and job environment also affect the job Performance. Factors such as family, financial problems and living conditions. General environment: The stress is also in environment such as three hour commute in rushed traffic, the unrelenting rain, the unbearable heat, chilling cold, and excessive noise. Short term physical symptoms: Faster heart beat, sweating, cool skin cold hands, feet feeling of nausea, butterflies in stomach, rapid breathing, tense muscles, dry mouth, desire to urinate, and diarrhea. Long term symptoms: Back ache, asthma, and digestive problem, headaches, feeling of tiredness, ulcer allergies, heart attack or hypertension. Internal symptoms: Worry, anxiety, confusion, inability to concentrate or make decision, ill, feeling out of control, mood changes, depression, frustration, helplessness, difficulty in sleeping, more smoking and alcohol, changing eating habit and relying more on medication.



Behavioral symptoms: Talking too fast, too loud, bad moods, over reacting, being unable to concentrate, having difficulty in making decisions. Making more mistakes, increased absenteeism, and neglect of personal appearance. Outcome of the continuous stress ill be very bad on the working environment. Organization will perform poor; decrease creativity and lost work time and increased turn over. Question No: Yousaf has beaten his fellow employee for which his manager has dismissed him. Evaluate manager’s response in terms of ethical application of power. Answer: No employee is supposed to get physical with any of the colleagues. Manager’s decision was the extreme as he could have brought both employees together and tried to know the problem between them. I see this move as an unethical act by the manager. Question No: What measures should be taken to limitize the union membership by employees? Explain each in detail. Answer: Effective first line supervision: Extremely important to an organization ability to remain union free is the overall effectiveness of its management particularly its first line super visors .these super visors represents the first line of defense against unionization. Union free policy: The fact that the organization goal is to remain union free should be clearly and forcefully communicated to all its members. Effective communication: One of the most important actions of organizations that wants to remain union free can take is to establish credible and effective communication. One approach taken to encourage open communication is the open door policy. The open door policy gives employees the right to take graveness to the person next in the chain of command if the immediate supervisor cannot resolve the problem. Trust and openness: These are part of managers and employees alike are important in order to remain union free. The old expression actions speak than word is certainly valid for an organization that desire union free.



Effective compensation programs: The financial compensations that employees receive is the most tangible measures they have of their worth to the organization. If an individuals pay is substantially below that provided for similar work in the area, the employee will soon be dissatisfied. Healthy and safe work environment: An organization that gains a reputation for failing to maintain a safe and healthy work environment leaves itself wide open for unionization. Effective employee and labor relations: No organization is free from employee disagreements and dissatisfaction. Therefore a mean for resolving employee complaints whether actual or perceived should be available. The grievance is a formal process that permits employees to complain about matters affecting him. Most labor management agreements contain grievance procedures; union member’s regards handling grievness as one of the most important function of a labor union. Question No: When organizational people do indulged themselves in organizational politics? Discuss any five factors in detail. Answer: Organizational politics are actions that allow people in organizations to attain goals without going through ceremonial channels. Whether political activities help or hurt the organization depends on whether the person's goals are steady with the organization's goals. In the impartial model of organizations, people are assumed to manage sensibly, based on clear information and well-defined goals. There are few factors that result in political activities in an organization and are explained as under.

Changes in Leadership which changes conventional associations and processes can create an opportunity for increased political behavior.

Changes in Coordination and integration of organizational activities used to achieve common goals can also lead to an increase in political behavior.

Changes in any of the five contextual forces, i.e. environment, technology, strategy, culture, and structure, can generate uncertainty over resource allocation, leading to an increase in political behavior.



Blame & Integration. Blaming and attacking others to deflect attention from one's mistakes and using ingratiating behavior to gain favor are unethical and negative types of political actions.

Building Relationship. People develop relationships through coalitions, grouping, networks, and accommodating managerial linkages. Coalitions are relationships formed over specific issues. Alliances are general agreements of support among different individuals and groups; and networks are broad, loose support systems. Relationship building can either help or harm the organization.

Question No: In order to get advantage of each method, will it be a sensible decision to simultaneously apply all the four methods of job evaluation? Answer: Four methods of Job evaluation

Ranking Method: Raters examine the description of each job being evaluated and assemble the jobs according to their value to the corporation. This technique requires a team characteristically composed of both management and employee delegate to arrange job in a simple rank order from uppermost to lowest. The most noticeable restraint to the ranking method is its utter lack of ability to be managed when there are a large number of jobs.

Classification Method: A job evaluation method by which a number of classes or

ratings are defined to explain a group of jobs is known as categorization method. The classifications are created by identifying some common denominator skills, knowledge, and responsibilities with the desired goal being the criterion of a number of distinctive classes or grades of jobs.

Factor Comparison Method Raters need not keep the entire job in mind as they evaluate instead, they make decisions on separate phases, or issues, of the job. A basic fundamental hypothesis is that there are five universal job factors: (1) Mental Requirements (2) Skills (3) Physical Requirements (4) Responsibilities 5) Working Conditions.

Point Method: Raters assign numerical values to specific job components, and the sum of these values provides a quantitative appraisal of a job’s relative significance. The point method requires selection of job factors according to the nature of the specific group of jobs being evaluated.



After determining the group of jobs to be studied, analysts conduct job analysis and write job descriptions. Next, the analysts select and define the factors to be used in measuring job value and which become the standards used for the evaluation of jobs. Education, experience, job knowledge, mental effort, physical effort, responsibility, and working conditions are examples of factors typically used. Question No: What are the criteria that make the leaders & managers similar to each other? Answer: There are some points by which leaders and managers become similar to each others. 1. Both leader and manager interact and motivate their subordinates. 2. Both leader and manager have power over their subordinates. 3. Leaders work for achieving the desire strategic goals while managers also work for getting their goals. 4. Both works in organizations. Both are responsible for their subordinates and people. Question No: Leaders should be selected by the respective followers or must be imposed by the policy makers? In your opinion which could be the better option? Elaborate in detail by explaining the pros & cons of both the situations. Answer: Leaders are selected by the respective followers because as we know that best leaders are selected by the people who want him. The good leader is that who leads his followers. So his people will follow him. But if a leader is selected by policy makers, may be this leader will not be able to motivate and guide his people. Because there is no opinion taken from people in selection of this leader. We will take a real example from today's life. For example, if we select a leader in elections on high majority, we will be happy from that leader. But if some party has select a leader without the knowledge of people. That will be not a good opinion. I think that the first sentence will be correct in my view. Question No: A warehouse of a company caught fire, a labor named Iftikhar had voluntarily took steps to extinguish the fire. For this act of bravery, company’s management awarded



him with the ‘medal of bravery’. In the light of Maslow’s Need Theory, how will you evaluate this reward offered by company to appreciate & keep Iftikhar motivated? Answer: According to Maslow's Need Theory, money can motivate an employee. But here the company awarded Mr. Iftikhar a Medal. So Iftikhar will try to work more hard for getting cash award to fulfill his lower needs. If for example Iftikhar gets money awards on his performance, he will try to fulfill his higher needs. For this he will do some special work to inspire its managers. Question No: How can managers reinforce positive behaviors among their employees through non-monetary incentive? Support your answer by providing any practical example of such practices adopted in various organizations. Answer: In organizations, managers can motivate positive behaviors among their employee through some non-monetary incentives. By which all employees will be neutrally work and motivated. Manager should provide non-monetary rewards to their employees. For example, Employee must have a pleasant working environment, so they will enjoy their work with good performance. Also their behavior will be positive. They should be trained in a good way. Social security is also a right of employees. Managers should provide disability insurance, medical, and security for employees. Question No: Being a manager how can you make the performance appraisal system of your organization legally defensible? Answer: A manager can make the performance appraisal system of the organization legally defensible by giving the organization a good working environment. A manager must plan some training sessions for the appraisal system, he should be sure that the who is getting training don’t make mistake while appraising, Proper methods for the appraising should be conducted. The objective of the company should be clearly defined during the appraisal system.



Question No: Identify the methods that can be adopted to maximize the effectiveness of learning. Answer: Maximize Effectiveness of Learning: To maximize the effectiveness of learning the following methods (learning principles) should be adopted: 1. Participation: Learning is only effective when the learners participate in the learning process. So such conditions should be provided to learners so that they participate in the learning process. 2. Repetition: An important aspect to enhance learning is repetition that is given the learner the opportunity to practice what he is being taught. 3. Relevance: Learning must be problem centered rather than content centered. People should be trained when there is some deficiency in them and the learning is solving that problem. 4. Transference: Learning is no effective if it is not transferred to actual workplace so that trainees should apply what they have learned the skills and knowledge to workplace to increase their productivity. So it should be ensured that transfer of learning takes place. 5. Feedback: Feedback of performance is necessary for learning. Feedback helps employees to improve their performance. Insurance, medical, and security for employees. Question No: Discuss the roles of tactical, operational& strategic managers with the Help of hierarchical diagram. Answer: Strategic Manager: Strategic managers are the senior executives of an organization and are Responsible for its overall management. Major activities include developing the company's goals and plans. Typically strategic managers focus on long term issues and emphasize the survival, growth, and overall effectiveness of the organization. Tactical Managers: Tactical managers are responsible for translating the general goals and plans developed by strategic managers into objectives that are more specific and activities. These decisions, or tactics, involve both a shorter time horizon and the coordination of resources. Tactical managers are often called middle managers, because in large organizations they are located between the strategic and operational managers. Today's best middle managers have been called "working leaders." They focus on



relationships with other people and on achieving results. They are hands-on, working managers. They do not just make decisions, give orders, wait for others to produce, and then evaluate results. They get dirty, do hard work themselves, solve problems, and produce value. Operational Managers: Operational managers are lower-level managers who supervise the operations of the organization. These managers often have titles such as supervisor or sales manager. They are directly involved with non-management employees, implementing the specific plans developed with tactical managers. This role is critical in the organization, because operational managers are the link between management and non-management personnel. First management position probably will fit into this category Question No: Why & how the flow of information is an essential part of key business activities? Answer: HRISs are systems used to collect, record, and store, analyze, and retrieve data concerning an organization's human resources. The collection of information on aspects of work life as diverse as salary and payroll, compensation, leave, accidents, and superannuating and employee benefits has always been part of the human resource manager's function. In the early history of personnel management, administrative aspects, including data collection, took up a great deal of time. Reviews of employee salary and leave entitlements often dominated the activities of earlier personnel officers, reflecting both management priorities and their own clerical backgrounds. Such early information systems were manual, and were mainly used to notify employees of leave entitlements, to ensure accurate salary and wage payments and to process workers' compensation and superannuating claims. The data was seldom used to predict trends, identify problem areas and, or aid in the longer-term staffing process. Question No: Yousaf has beaten his fellow employee for which his manager has dismissed him. Evaluate manager’s response in terms of ethical application of power. Answer: No employee is supposed to get physical with any of the colleagues. Manager’s decision was the extreme as he could have brought both employees together and tried to know the problem between them. I see this move as an unethical act by the manager.



Question No: Elaborate the statement as per your understanding; “Providing benefits to the employees will enhance their performance”. Answer: Employee Benefits Benefits are all financial rewards that generally are not paid directly to an employee. Benefits absorb social costs for health care and retirement and can influence employee decisions about employers. The Job Environment as a Total Compensation Factor Employees can draw satisfaction from their work through several nonfinancial factors. a) Sound Policies—Human resource policies and practices reflecting management’s concern for its employees can serve as positive rewards. b) Competent Employees—Successful organizations emphasize continuous development and assure that competent managers and non-managers are employed. c) Congenial Coworkers—Although the American culture has historically embraced individualism, most people possess, in varying degrees, a desire to be accepted by their work group. d) Appropriate Status Symbols—Organizational rewards that take many forms such as office size and location, desk size and quality, private secretaries, floor covering, and title. e) Working Conditions—The definition of working conditions has been broadened considerably during the past decade. There are lot of benefits provided to the employee like safety, health, insurance, medical, child care center, detal vision care, retirements plan, diablility protection, supplement unemployment benefit, financial services, older worket benefit act and other type of commission incentives. When an employee with find a good healthy environment around him it will definitely enhance his performance according to my point of view. Question No: What are the multiple opinions about 'Conflict'? Elaborate each in detail. Answer: Conflict is the process in which one party perceives that its interests are being opposed or negatively affected by another party. Conflict is a process in which people disagree over significant issues, thereby creating friction between parties. Conflict can exist when



people have opposing interests, perceptions, and feelings; when those involved recognize the existence of differing points of view; when the disagreement is ongoing; and when opponents try to prevent each other from accomplishing their goals. Although conflict can be destructive, it can also be beneficial when used as a source of renewal and creativity. Competition and rivalry between individuals or groups over an outcome that both seek, is not the same as conflict. In competition, there must be a winner and a loser; with conflict, people can cooperate so that no one wins or loses. traditional view conflict is a process in which people disagree over significant issues, creating friction between parties. One view of conflict is that it is dysfunctional and harmful to organizations, because the struggle over incompatible goals is a waste of time that prevents people and organizations from being productive and reaching their potential. On the other hand, integrationist view states that when conflict is based on issues rather than personalities, it can enhance problem solving and creativity. Open discussions of differing viewpoints allows for a thorough consideration of alternatives and their consequences in the course of decision making. Conflict can also increase motivation and energize people to focus on a task. Human relation view states that Conflict is a natural occurrence and we should accept conflict. Question No: DEFINE THE BURNOUT AND EXPLAIN ITS MEANS AND AVOID WAYS IN DETAIL? Answer: Burnout is a pattern of emotional, physical, and mental exhaustion in response to chronic job stressors. It is a incapacitating condition in which individuals lose a sense of the basic purpose and fulfillment of their work Burnout has been described as a state of fatigue or frustration that stems from devotion to a cause, way of life, or relationship that did not provide the expected reward. It is often found in a midlife or mid-career crisis, but it can happen at different times to different people. Individuals in the helping professions such as teachers and counselors seem to be susceptible to burnout, whereas others may be vulnerable because of their upbringing expectations, or their personalities. Burnout is frequently associated with people whose jobs require close relationships with others under stressful and tension-filled conditions. The dangerous part of burnout is that it is contagious. A highly cynical and pessimistic burnout victim can quickly transform an entire group into burn outs. It is important to deal with it quickly; once it has begun, it is difficult to stop. Symptoms of Burn-Out Following symptoms indicate that a person is suffering through burnout • A feeling of lack-of-control over commitments



• A belief (incorrect) that you are accomplishing less • A growing tendency to think negatively • Loss of a sense of purpose and energy • Increased detachment from relationships Avoiding Burn-Out Burnout can be avoided by taking the following steps • Re-evaluate goals • Reduce unnecessary commitments • Learn stress management skills • Find out where the stress is coming from (family, job, etc.) • Follow a healthy lifestyle • Get adequate rest • Eat a balanced diet • Get regular exercise • Limit caffeine and alcohol • Develop other interests (hobbies) • Acknowledge your humanity--you have a right to pleasure and relaxation Question No: What is the difference between motivation and performance? Answer: Performance is the output of a persons ability which he has put to complete a specific task in an organization where as motivation means to get influence by other and to redirect the abilities to perform a specific task to attaining a position. Question No: Employee performance or technological advancements; which provides more benefit to an organizations? Explain it detail. Answer: According to my point of view the employee performance provides better benefits to the organization .because the whole organization just achieve it goals only due to its good employees .Employees can only give a good output when they enjoy the environment of their organization. Employees give a good feedback to the organization, they presents their good work, more efficient and trained. If the performance of any employee is not satisfied the organization can even redirect him to cover his defecensies where as all these cannot be implemented on the machinery .Even though if a firm is having good machinery but not good employees it can never achieve its goal and



have a good reputation. Question No: Level of Training...list and describe.. Answer: The heart of a continuous effort designed to improve employee competency and organizational performance. Training typically focuses on providing employees with specific skills or helping them correct deficiencies in their performance. a. Phase 1: Needs Assessment & Establishing Objectives In order to compete effectively, firms must keep their employees well trained. The first step in the Training process is to determine Training needs. The overall purpose of the assessment phase is to determine if training is needed and, if so, to provide the information required to design the training program. Assessment consists of three levels of analysis: organizational, task, and person. Phase 2: Delivering the Training The training program that results from assessment should be a direct response to an organizational problem or need. Approaches vary by location, presentation, and type. These are summarized below: 1. Location Options a. On the job: Training is at the actual work site using the actual work equipment b. Off the job: Training away from the actual work site. Training is at a Training facility designed specifically for Training. Phase 3: Training Methods The Lecture is an efficient means of transmitting large amounts of factual information to a relatively large number of people at the same time. It is traditional method of teaching and is used in many training programs. A skilled lecture can organize material and present it in a clear and understandable way. However a lecture doesn’t allow active participation by learners. • Case method A Training method in which trainees are expected to study the information provided in the case and make decisions based on it. • Simulations Simulators are training devices of varying degrees of complexity that duplicate the real world. Simulation refers to creating an artificial learning environment that approximates the actual job conditions as much as possible. Phase 4:Evaluating Training



The credibility of training is greatly enhanced when it can be shown that the organization has benefited tangibly from such programs. Organizations have taken several approaches in attempting to determine the worth of specific programs. In this phase, the effectiveness of the training is assessed. Effectiveness can be measured in monetary or non-monetary terms. It is important that the training be assessed on how well it addresses the needs it was designed to address. Question No: Mallow’s theory (case study) Answer: Maslow’s Need Hierarchy Abraham Maslow organized five major types of human needs into a hierarchy, as shown in Figure. The need hierarchy illustrates Maslow’s conception of people satisfying their needs in a specified order, from bottom to top. The needs, in ascending order, are: 1. Physiological (food, water, and shelter.) 2. Safety or security (protection against threat and deprivation) 3. Social (friendship, affection, belonging, and love) 4. Ego (independence, achievement ,freedom, status, recognition, and self esteem) 5. Self-actualization (realizing one’s full potential; becoming everything one is capable of being.) According to Maslow, people are motivated to satisfy the lower needs before they try to satisfy the higher need. Also, once a need is satisfied it is no longer a powerful motivator. Maslow’s hierarchy, however, is a simplistic and not altogether accurate theory of human motivation. For example, not everyone progresses through the five needs in hierarchical order. But Maslow makes three important contributions. First, he identifies important need categories, which can help managers create effective positive rein forcers. Second, it is helpful to think of two general levels of needs, in which lower-level needs must be satisfied before higher level needs become important. Third, Maslow sensitized managers to the importance of personal growth and self actualization. Self-actualization is the best-known concept arising from this theory. According to Maslow, the average person is only 10 percent self-actualized. In other words, most of us are living our lives and working at our lives and working at our jobs with a large untapped reservoir of potential. The implication is clear: Create a work environment that provides training, resources, gives people a chance to use their skills and abilities in creative ways and allows them to use their skills and abilities kin creative ways and allows them to achieve more of their full potential. 1) organization's help in career development of female employees.



Companies need to break down the barriers some employees face in achieving advancement in order to meet the career development needs of today's diverse work force. In 1991, a government study revealed that women and minorities are frequently excluded from the informal career development activities like networking, mentoring, and participation in policymaking committees. Perhaps the best way a company can ensure that women and minorities have a fair chance at managerial and executive positions is to design a broad based approach to employee development that is anchored in education and training. Another employee group that may need special consideration consists of dual-career couples. Common organizational approaches that are becoming increasingly popular in dealing with the needs of dual career couples are flexible work schedules, telecommuting, and the offering of child-care services. Some companies have also been counseling couples in career management. Question No: Plan incentives: Answer: Plan incentives are which are already planned by the management of a organization, what employee deserve which kind of incentives in the organization. • Base Salary: Salary is obviously important. It is a factor in determining standard of living. Salary also provides the basis for other forms of compensation. • Short-Term Incentives or bonuses: Payment of bonuses reflects a managerial belief in their incentive value. Today, virtually all top executives receive bonuses that are tied to base salary. • Long-Term Incentives and Capital Appreciation: The stock option is a long term incentive designed to integrate further the interests of management with those of the organization. The typical stock option plan gives the manager the option to buy a specified amount of stock in the future at or below the current market price. • Executive Benefits: Executive benefits are generally more generous than those received by other employees because the benefits are tied to their higher salaries. However, current legislation (ERISA) does restrict the value of executive benefits to a certain level above those of other workers. • Perquisites (Perks): Any special benefits provided by a firm to a small group of key executives that are designed to give the executives something extra. A “golden parachute” contract is a perquisite that protects executives in the event that their firm is required by another. Question No: What measures an organization take to control work place accidents.



Answer: Accident Investigation—Accidents can happen even in the most safety conscious firms. Each accident, whether or not it results in an injury, should be carefully evaluated to determine its cause and to ensure that it doesn’t recur. The safety engineer and the line manager jointly investigate accidents—why, how, and where they occur and who is involved. Main causes that can create accidents at workplace are:

Chance occurrences Unsafe working conditions Unsafe acts by employees Unsafe conditions Physical conditions Defective Equipment Inadequate Machine Guards Lack of Protective Equipment Environmental conditions Noise Dust, Fumes Stress Unsafe behaviors

Question No: Under which conditions termination of an employee is prohibited? Answer: Question No: Glaxo Smithkline has introduced a new machine in the production of medicines. Being an HR manager how would you guide your production workers so that they feel comfortable with this change? Question No: What measures an organization take to control work place accidents. Question No: Why incentive plan fail? Explain and defend



Question No: (Marks 5) What is the difference between "Employee performance" and "Motivation". Explain with the help of an example? Question No: (Marks 5) What a organization can do for the career development of women? Question No: (Marks 5) Why organization & union think "collective bargaining" valuable? Question No: (Marks 5) How a person can self-manage with stress? Question No: (Marks 5) Manager thinks that action against uninformed leaves by employees is time consuming, and this time can be used for other important things. How do u analyze this statement of manager? Question No: (Marks 10) What gives the more benefit to the organization 1. Employee performance 2. Technology Advancement Explain in detail. Question No: (Marks 10) Why people indulge themselves in organizational politics. Give answer in 5 points in detail. Question No: (Marks 10) 'Employee performance' or 'Technological development'; has more benefit for organization? Write in detail. Question No: (Marks 10) Is it sensible to apply all the 4 methods of Job evaluation simultaneously?



Question No: (Marks 10) How Conflicts can be considered beneficial for the organization? Question No: (Marks 10) Multiple views of conflict management. Question No: (Marks 10) GLAXO SMITHKLINE decided to produce new machine in production? Question No: (Marks 10) If you are HR manager then, what are you going to take steps for making your employee feel comfortable? Question No: (Marks 10) What are "best ways" that a global firm take for the development and implementation of global HR system? Question No: (Marks 10) How an organization conduct the collective bargaining process? Question No: (Marks 10) What are the multiple opinion about conflict? Question No: (Marks 10) Which one is better in your opinion? a. On-Job-Training b. Off-Job-Training Question No: (Marks 10) How the effectiveness of learning can be maximized? Question No: (Marks 10)



How can a manager reinforce positive behavior in employees through non-monetary awards? Give an example from a practical life of awards being given in the organizations Question No: (Marks 10) Company has introduced new machine for the production of medicines. Being an HR manager, how would you guide the workers of production to get used to with this change? Question No: (Marks 10) You are HR Manager of a Medicine company and introducing new machine with your workers, how will you satisfy them with new change?

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Composed & Solved by - Shayyan Malik - NING

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