MoreFocusGroup6/28/16M:Moderator-KatrinaLevineC:Commentator–KinseyP:FocusgroupparticipantsM:Alright,sokindofasawayofintroducingyourselves,umwouldyouallpleasestateyourname,….um,youonlyneedtodoyourfirstname,youdon’thavetodoboth,umm..andhowoftenyoushopatgrocerystores,um,andtheonethingortypeofitemthatyoubuymostoften.Soyoucanstarteitherway,ifanybodywantstogofirst,or?(Pause)P:Okay,soI’llstart.(laughter)Bearwithme.Mynameis[P1],umIgroceryshoponce,maybe,possiblytwiceamonth,‘causeIonlygetpaidonceamonth.…umThemajorityofthethingsthatIpurchasethough,IdoalotoffreshmeatandbutIdomorefrozenvegetables.Um,andthenIdon’t,Itrynottodotoomanysnacksandprocesseditems,butmorefresh,morefreshmeatandmorefrozenvegetables.P:Hi,I’m[P2].Uhm…Igoshoppingaboutonceaweek.Umm,mostlybecauseIbuymostlyfreshproduceandstuffandIdon’tlikeitgoingbad,soItrytolikebuywhatIneed.Umm…IthinkImostlybuylikealotofchicken.(laughter)P:Hi,I’m[P3].Um,Iprobablygroceryshop,I’llsayonceaweek,Ithinkthat’saboutaverage,andmilkisthethingIbuythemostbecauseIhavetwoboysabouttostartmiddleschool,oneisandtheotheroneisinhighschool,sogrowingboysmeanslotsofmilk.(laughter)P:Hi,mynameisuhh[P4]butyoucancallme[P4],‘causeit’skindofcomplicated,andmostpeopleusuallygetitwronguhh..Iusuallyshoponceortwiceaweekanduh,thethingsthatIbuythemostareproduceandjuices,orangejuicemostly.‘CauseIliketohaveitinthemorning.P:Hi,I’m[P5]Ishopabouttwiceaweek,usuallyfreshproduceandmilk.That’sit.P:Hi,I’m[P6].Ishopprobablyonceaweek,occasionallytwice,um,butlikemosteverybody,freshproduce,um,Ireallylikeapples(giggle)Ieatanappleeveryday,soIguessthatwouldbethethingIprobablybuythemostof.(Pause)P:Ishoponceaweekandthenmaybeashortrunforbreadorwhatever,andI…eggspopintomyhead,Ibuyeggsandproduce.Freshproduce.

(Pause)P:I’m[P7].Umm,IhavethreelittlekidsathomesoIbuyalotofmilkandbread.Umm,I’matthestoretwoorthreetimesaweek.Probably,ratherthan,‘causeIcan’trememberwhatIneedinonetrip,soIalwaysendupgoingback.P:I’m[P8].Umm,Igoprobablytwoorthreetimesaweek‘causeI’macouponer,soIhatetogotothreestoresonthesameday,soIspaceitout.Umm,andIprobablybuymostlyfruit.P:Umm,I’m[P9].Uhh,Ishop,probablyonceeverytwoweeksandIdoalotofpastacooking,anduhh,freshproduceforsaucesandstuff.M:Awesome.Sodefinitelyawiderangeoftimesfromoneweektoseveraltimesaweekandavarietyofitems.Lotsofthosestaples:bread,milk,andeggs.Youknow,lotsofproduceandmeats,so…awesome!Umm,whichstoredoyouallshopatmostoften,likecompanyorbrand,oranything,andwhat’syourumm,mainreasonforshoppingthere?P:Usuallyforme,it’seitherLowesFood,umm,becauseit’sclosetomyhouseandtheyhave,theyusuallyhaveagoodvarietyofmeatsandum,youknowthevegetables.AndthenoccasionallyifI’mlookingfor,iftheydon’thaveitKrogerisnotfarfrommyhouse,so--M:Anyonecananswer.Wedon’thavetokeepgoingaround(laughter)P:IshopatHarrisTeeter.Umm,Idon’tgetmyproduceatagrocerystoremostofthetime.IbelongtotheProduceBoxsobecausethat’showIgetmyproduce,Idon’t,Imean,it’snotshoppingforit,Ikindof,onaFridayIgetanemail—P:JustdeliveredP:--out,soIconsiderthatkindofdifferent,butthat’swhy,that’swhy,producewouldbethethingI’dgetthemostofandmostoften,butum,HarrisTeeteriswhereIshopandit’smostlytheir,theirVicstuffisprettyreasonable.I’m,I’mabargainshopperandI,Iamnot,Iusedtobea,anotebookcouponer,andnowI’vegottenoutofit.But,theyletyoudealontopofdeal,andthatworksformetheremostofthetime.P:Yeah,IHarrisTeeter‘causeit’sSuperDoubles.Umm,FoodLionissecond.Lowe’sFoodisthird.P:FoodLion.P:IusuallyshopatFoodLionbecausethat’stheclosest.P:Yep.

P:FoodLion‘causeit’sconvenient.M:Howaboutyou[P10]?P:HarrisTeeterwiththedeals,IcheckonthemWednesdays,butLowe’sisprobablytheclosesttome.It’smaybehalfamile,tops.P:Yes.Samehere.P:AndthenFoodLion,andIalsogo,if,I’mgoingtousealotofproduce,vegetables,tomakeapastasaladorsomethingforagroup,IwillgotoAldi’s.P:Umm,hmm.Yeah,Idothatoccasionally.P:Their,uhhhuh,theirproduceis,I’veneverfounditbad,Imean,Iuseitquickly,butandit’sveryreasonable.P:Very.P:Mmmhmm.(Pause)P:IgototheFarmer’sMarketalotandFoodLion.Mostly‘causeFoodLion’scheapandtheirmeatsarelikerelativelyreasonable.M:Okay.P:ImostlyshopatFoodLionandHarrisTeeter,FoodLionmostofthetimes‘causeit’sclosertomyhouse.AndHarrisTeeteralso.M:Okay.P:Umm,IshopatKrogerformybasics.IuseallmycouponsatHarrisTeeter,andthenumm,myhusbandworksonState’scampus,andsoalotoftimeshe’llgobytheFarmer’sMarketandbuyfruitsandveggiesforus.P:IshopatLowe’sFoodsbecauseit’saboutatwominutewalkfrommyhouse.P:Yeah,it’sclose.P:AndifIneedanythinginbulk,IgotoCostco.

P:Well,andIdoSam’s.AndIwasgoingtosay,sometimes,andalthoughFoodLionandothersmaybealittlecheaperifI’mlook,sometimestheydon’tcarryspecificthings,ortheydon’tcarryyouknowlike,umm,ifI’mlookingforlamb,I’mnotgonnagetthatatFoodLion.(laughter)P:Right.P:FairenoughM:SoalotofwhatI’mhearingismostlyplacesthatareprobablymostconvenient,andthenalsoyouknow,costfactor,andyouknowprice-wise,agooddeal,andthenforlikecertainspecialtyitemsorsomethingyou--P:WholeFoodsM:Youmightgosomewhereelse.P:Yeah,andseethere’sdefinitelynotgoingtobeany,anythingspecialtyat,atLowe’s,Imean,notatLowe’s,atumm…FoodLionandeveryonceinawhile,youmightfindsomethingatKrogerthat’sspecialty.M:AndthenalsotheFarmer’sMarkettoo‘causeforalotofyouthat’savarietyofthingsinoneplace.Okay.P:Ivisit,umm,IvisitmyfamilyinCharlottealot,andtheyusuallyhavemedotheshoppingandIgotoPublixandtheyusuallyhaveareallygoodselectionofstuff.Theyhavereallygoodspecialtythings.P:Therearen’tenougharoundhereyet.P:Wejust,theyjustgottheoneinCharlotte.Imean,inCary.Yep.P:Iwould,Iwoulddrivethedistance.P:Aren’ttheycomingtoWakeForest?P:They’recomingtoWakeForest.Yeah.I’mcountingmydaysdown.(laughter)M:Nowwhywouldyou,whywouldyouchooseumm,thatgrocerystore--P:Publix.

M:Youknowintermsofconveniencefactor?Likewhatisaboutthatstorethatwouldmakeyou,makeyou,goingtherewouldkindoftrumpthatconvenience?P:I,personallyIactuallyreallylikealloftheirlikegenericbranditemsbecausethey’re,they’re--P:ReallygoodP:Theyrivallikenamebrandqualityveryeasily,whereaslikeLowe’sFoods,FoodLionqualityisnotnecessarilythesame.P:That’strue.P:Andtheyusuallyhavealargerselectionofitems.P:Mmm,hmm.P:TheonlyotherplacethatcomparestothatissomethinglikeTraderJoesandthat’sbecauseyouknowthatit’saname,liketheyreallyjustgetpermissiontoput,youknow,TraderJose’sonthesalsaorsomethinglikethat.P1:AndIwasgoingtosay,thethingwith,withPublix,‘causeI’veshoppedwiththeminGeorgia,they’resortalike,youright,thenamebrandsarebetter,buttheyalso,theycarrythespecialtyitems,theregularnamebrand,andthegeneric,andallofthemareprettymuchcomparable.They’renottoomuchdifferenceinpricewithalotofthemeither.P:Andtheyalsohaveareallygoodreputation,likeasfaraslikecustomerservice.Andlikeevenmyboss,umm,shegavemeawholebookletofPublixumm,coupons,thatshewaslike,youknow‘causetheydidPaleo,sotheydidn’teatthestuffthattheygavethem,justliketonsofjustfreefood,likeyoudon’tevenhavetopurchaseit.Youknow,andtheygiveyouacouponiftheylikehelpyoutakeyourgroceriestoyourcar.So,like,Imean,Iknowthat’snotfoodsafety,butlike,thatkindofreputationofjustgoodpeople,islikeprettybigonmybook,likeI’llgotheextramileforgoodcustomerservice.Andbrandloyalty,Iguess.P:That’swhyIstillgotoKrogerbecausethere’sotherstoresthatarecloser,butI’vebeengoingtothatsameKrogerfor5years.Iknowallthecashiers,theyknowme,theysmileatme,umm…andalso,theKroger,theKrogerbrandforlikepastasauceumm,isbetterthanPrego.It’sawesometofindgenericbrandsthatIlikebetterthannamebrand.That’swhereIgothere.M:Sotheideaofcustomerloyalty,customerservice,ummorbrand,brandloyalty,umm,arethereanyotherfactorsthatyouallconsiderwhenyou’rechoosingagrocerystore?(Pause)

P:No,notthatIcanthinkof.P:Thequalityofthewholegame,isn’tit?(laughter)M:Okay.P:Iwould,Iwouldconsiderprice.‘CauseI’veusuallyhadaLowe’sFoodsandaHarrisTeeterclosetomealotandI’veusuallychosenLowe’sFoodsbecauseHarrisTeeter’sbasepricesaredefinitelyhigher.P:Mmmhmm.P:That’strue.M:Wouldummfactorslikequalityorcleanliness,howwouldtheyrankkindofintermsof--?P:I,IdefinitelyummavoidtheFoodLionbyourhouse.It’stheolder,likeitjusthappenstobetheoldershoppingcenterthat’snotbeenrenovated,andIknowthatFoodLionitselfistryingtobeum,youknowupgradeandtheyreplacefloorslikethat.But,ingeneral,umiftheplaceisold,I’mmostlikelygoingtothenewestplace.There’sanew,umm,offofCreedmoor,there’sanewHarrisTeeter,andit’saboutthesamedistanceastheoneatthecornerofStricklandandLeesville,butI--P:It’snicerP:It’s,it’snew.SoIgototheonethat’snew.P:Igothereallthetime.P:ItalsohasaStarbucks.Thatwouldgetmeintomostgrocerystoresadmittedly.(laughter)P:There’stwoKrogerslikewithinamileofeachother,andIliveinbetweenthetwoofthem,butoneofthemissketchyandoneofthemisnot.So,--M:Whatmakesitsketchy?P:Umm,thecashiersarerude.Umm,everythingseemslikeclutteredandliketheydon’tknowwheretoputstuff.Umm..(pause)M:Doyouallagreewith,ingeneral?

P:OnethingInoticedintheFoodLion,theirproduce,ifyouwantittostayfreshawhile,that’snotwhereyoushop,‘causeItgoes…Ihavethoughtthat.Idon’t.(Pause)P:I’veseenthattoo.P:Yeah,itusuallyhappenswiththeeggplants,theorganiceggplantstheyhave.Youknow,twodays,theygobad.P:Uhhuh.P:It’susuallynottheothereggplants.Justtheorganicones.That’swhytheygobad.M:Anyothersthoughtsorcommentsonthistopicorothers?Okay,umm,we’llmoveontothenextpartthen.Umm,howoftendoyouallpreparemealsforyourselfandhowoftendoyoupreparemealsforothers,ifyoupreparemealsforothers?P:Howmanytimesaday?(laughter)P:3timesaday.P:Iwasgoingtosayyouhavethreekids.P:Yes!(laughter)P:Sevendaysaweek.P:That’sright!P:365daysayear.(laughter)P:Wegooutonceaweek.So,twentymealsaweek.P:Okay.P:Meals,ohmygosh.

P:Yeah,areyoutalkingaboutmealsorhowmanytimeswecookperweek?P:Meals,Imakelunchesfor--M:Yeah,howoftendoyoupreparemealsforyourselforothers?P:Oh,Lord.Shoot.ThisweekIwashomeonSunday,soIhaven’tturnedthestoveonallweek.So,umm,ifIdon’tusuallygetitSundayorMonday,it’sawrapforme.So--P:Iguesswehavetodeterminewhatpreparationis.P:Yeah.P:Imeanlikeputtingitinthemicrowave,doesthatcount?Like,Imean…P:Iassumeshemeansturningthestoveon.P:Makingasandwichisthesameas—P:Makingasandwich,yeah.P:Youknowgrillinga,aturkeybreastorsomethinglikethat.Soifitis,then?P:That’supforinterpretation.Yeah.P:Idoalotofcrock-potting.So,Icook--P:That’spreparation.P:Onceaweekforthewholeweek,andifIwantsomethingelseinthemiddleoftheweek,I’lljustmakeitonthefly.So,two,twotimesaweekmaximum.P1:Yeah,likeIsaidusuallyformeit’sanaverageofonceortwice‘causeyouright.Sundays,ifIcangetittogether,I’llcooksomethingandthentheothermealisinthecrockpot.(pause)P:Ithinkabouteveryday.Um,likeIusuallyhaveonecookedmealaday.Usuallylikedinner,umm,andthenIcookforotherpeopleprobablyaboutonceaweek.Meandmyfriends,weallgettogether,weallbringadishkindofcelebratebeingpoor.(laughter)

P:Ilikethatone.P:Ilikethat.Yeah,Idon’tprepareanythingforanybody.P:So,IguessIwouldsayIpreparelunchsevendaysaweek,andyouprobablydo,ifthey’resmall,youprobablydo--P:They’re,they’relittle,Imean,wehavepancakessometimesforbreakfast.So,likecookingamealtoeatrightthen--P:Pancakescount.P:Probablytwiceaday.P:Yep.(laughter)P:Probablytwiceaday.We’lleitherhaveacoldcerealorwe’llhavesandwichesorsomething,butprobablytwiceadayI’mstillcooking.M:Okay.P:14timesaweekIthink.P:Maybe5-6timesperweek.Andsometimesfriendscomeoversoitusually,it’susuallynotplanned,sowheneverI’mtryingsomethingnewmaybeonceortwiceaweek.M:Whataboutyou,[P5]?P:Aboutthesame.Icookeveryday.Forfriendsandothers,maybeonceortwiceaweek.P:Dinner’severynight,andthenIcookmylunchesfortheweekonlikeSundaynightorMondaydependingonhowtheweekendwent.Andso,andthat’slikeseven-ishmeals.M:Okay.P:Iprobablydofiveorsixaweek,butIthisLowe’sFoodswhereI’mcloseto,there’satonoftakeoutplacesthatI’mcloseto,thataregood,andarangeoffoodfrompizza,Subway,barbeque,etcetera.So,ifIdon’tfeellikefixingsomethingwhenIgethome,it’sjustsoeasytorunrightbythereandpicksomethingup.M:Anyoneelse?Comments,thought?Okay.Umm,itsoundslikeI’mhearing,probablyanaverageofonceaweekformostpeople,kindoflikeabigmeal,maybealittlemore,little

less.Alsogotsomefamilieswithkids,andthen,youknow,cookingmealsforyourfriends.Okay,great!Umm,andsothatkindofanswersmynextquestionwhichwas:Ifyoupreparemealsforotherswhodoyoupreparemealsthemfor?Doesanyonepreparemealsfortheelderly,olderadults,anyonewho’schronicallyill,womenwhoarepregnantorbreastfeeding?(laughter)P:Ihavealotoffriendswhoareinthesamestageoflife,soitfeelslikethere’salwaysamealtrainforsomebody,(laughter)so,yeahprobablyonceamonth,maybetwiceamonthI’mmakingamealforsomebodyelse.M:Okay,cool,um,great!Arethereanymorethoughtskindofonmealpreparation?Wealso,wealsoIguess,needtobetterdefineprepare.P:Iwasgoingtosay,ifyoutakeitouttheboxandpopinthemicrowave--P:Andmakingasandwich,isthatcooking?P:I’mnotcookingit,butI’mpreparingit.M:So,heatingversuslikeassemblyversuslikecooking.P:Apparentlywe’rechangingthesurveyaswespeak.P:Thereyougo.P:IfIgottoturnthestoveon…P:We’recontributingtotheresearchrightnow.M:Alright,great,wellwe’llmoveontothenextpart,whichisthefunpart.Thesearesomephotosthat.Whydoesthatlookweird?So,thesearegoingtobeaseriesofphotosthatweretakenatagrocerystore,differentgrocerystores.Wearen’treleasingthenamesofthegrocerystores,they’rekindenoughtoletustakepicturesofthem.So,pleaseimaginethatumm,eachphotoissomethingthatyou’reseeingthisduringagrocerytrip.Again,rememberthisisafocusgroup,there’snorightorwronganswer.Yourthoughts.AndIknowinalotofthese,you’regoingtohavetomakesomeassumptions,justjustletusknowwhatyou’reassumingandthenkindofwhatyou’rethinking.So,umm,forthisfirstone,let’sstartoffwith,tellmewhatyouseeinthephoto.P:Umm,fiveyearoldfruit.(laughter)

P:Cottagecheese.P:Tapiocapudding.P:Bringsbackcollegecafeteriamemories.P:Thesaladbar,likeiswhatI’mthinking,isfrom,inmy,inmyworld,fromaHarrisTeeter,andit’sjustthefruitportion,whichismyleastfavoritekindiswhentheydocantaloupeandhoneydew.It’slike…Oh,nothing’sinseason,we’regivingyoustuffwegotfromyouknow--P:Othercountries.P:Someothercountry.AndIknowthatitcanbefreshfromthere,butIknowtherearedifferentrestrictions--P:StandardsP:Intermsof--P:Funfact,IusedtoworkatHarrisTeeterandthat’sexactlywhathappens.(laughter)Whennothing’sinseason,itsmells.P:AndIt’sinterestingthatyoudon’tshopatHarrisTeeternow.P:Well,Iworkedthereinhighschool,soit’sbeenafewyears.(laughter)M:Doesanybodyelsehaveany,Iguess,whilewe’reonthetopic,haveanyummfoodhandlingexperienceorgrocerystore,orretail?P:Iworkedinthecafeteria.M:Okay.P:Iworkedinarestaurantagesago.M:Iwasjustcurious,butumm,okay.P:IalsousedtoworkatJason’sDelionNCState’scampus.M:Okay.

P:IusedtoworkonNCStateaswell.M:Umm,okay,cool.Soitseemslikewe’reseeingsomesaladbar,cottagecheese.Umm,wouldyouconsiderthissituationsafeorunsafeintermsoffoodsafety,andwhyorwhynot?P:IwouldsayunsafebecauseIdon’tknowhowlongit’sbeenout.P:Isthere,isthereaguard?Wecan’tsee.Isthereaguardoverit?‘Causeifthere’snot,Idon’tknowhowsafethatis.P:Ifeellikenormallysaladbarshaveaguard,butIknowsomedon’t.P:Ifeelliketheymostlydo.P:I’veseensomewithout.P:Ifit’s,ifit’sattheendoftheday,ifit’slikesixo’clockatnight,I’mnottouchingthatcottagecheese.P:No.Yeah.P:Absolutely.P:Yeah,IwouldtouchthemelonifIhadtohavemelonforsomereason,thoughIwouldneverchoosetogetthat,ever.(laughter)butIthinkifIhadto,I’dbeokaywiththemelon,butnothingthatlookedlikeithad…P:Yes.Nothingdairy.P:Andit’sweird,butinmymind,I’veseenoneofthe,thesaladbarsbeforeandinsteadofbeinginlikeicethat’srefilled,orwhatever--P:That’swhatIwasabouttosay.P:Idon’tlikethefactthatit’ssupposedtobethesefrozenmetalblocks.It’slikearefrigerator,butthere’sagap.There’slikeanairgapbetweenthebottomofthepanandthetopofwhatisthefrozenmetal,likethefreezeritself.Umm,soIneverfeellikethat’s…P:Well,plusforme,Idon’tdoitbecauseIdon’tknowisit,wasitjustputoutheretodayoristhisleftoverandyoujustaddedmoretoit.P:Yeah,I’veputawaysaladbarsbeforeandIdon’tknowhowmanydaystheyjustputitinthefridgeandthentakeitoutagain.

P:Andtheutensilsthemselvesaretheirownthing.Imean,Iknowit’snotthefood.But,but--P:That’sawholedifferent,yeah.M:Whatdoeseverybodyelsethink?(laughter)M:No,justavariety.P:Ijustgobythelooks.M:Okay.P:Ifitdoesn’tlookgoodorifIgetafunnyfeelingaboutit,I’mnottouchingit.M:Howdoyoumeanlookgood?Whataresomethingsyoulookfor?P:Idon’tknowifIcandescribeit,butsometimes,thingsjustlookold.P:itjustdoesn’tlookfresh.Imean,yeah,ifitdoesn’tlooklikeitwasjustputoutwithinthelastcoupleofhours.Imean,I’mnotonetofrequentlikeanopensaladbaranyway.Itjustkindoffreaksmeout.But,I’drathergobuymyownmelon,ifIhadtohavemelon.P:Well,seeifI’vegottohaveit…P:Like,ifthere’sanopportunitytogobuyyouknowawholemelonoverhere,Idon’tnecessarilywanttogogetitoutofthesaladbar.P:Plus,that’sgoingtobemoreexpensive.P:True.YeahM:Andwhenyousayitlooksfresh,whatkindoffactorsareyoulookingatforfreshness?P:Iguessthemoisture.Likeifthefruithasbeenleftoutforverylongperiodsoftime,itwilllooseallthemoisture.Itwilllookverydry.Fromthat,youcantellhowlongithasbeenleftout.P:Althoughsometimesifit’sreallyold,eventhoughit’snot,ithasthatkindofextramushylook,youknowwhichisalmosttheoppositeofthat.P:Yeah,butIthinkitwouldstartsmellingifit’stheothermoisture.(Laughter)

P:So,yougobysmelltoo!P:Usetheallyoursenses.M:Sodoesanybodyusesmelloranyothersenseswhenyou’reevaluating?P:I’ll,I’llseeifotherpeoplehavebeendiggingthroughit.Soifit’s,ifitlookslikeit’sbeenmessedwithquiteabit,thenIfeellikeit’sbeenoutforquiteawhile,soIjustdon’tmesswithit.P:See,I’mtheopposite.Ifit’scompletelyfull,thenIdon’tknowhowlongit’sbeenthere.YouknowwhatImeanhasitbeensittingoutsince8AMandnowit’snoonandnobodyhastouchedit.Idon’tknow.P:Well,butevenwiththat,ifnobody’stouchedit,IfeellikeIgotabetterchance.(laughter)P:That’stheutensilthingagain.(laughter)P:Ilikethecolor.Likeusuallyifit’slike,oh,thispineapple’ssupposedtobeyellow,butit’slikeslightlymustard,andyou’relikethat’snotright,or…especiallyIdon’tdobugs,likefruitflieswillcomeandconquer,andifthere’sanytypeofinsectaroundit,Iwillnottouchitatall.Andlikethecurdledmilksmellisathingthatcomesoffofcottagecheesesometimes.M:SoitsoundslikeI’mhearingalotofhowitlooks:thatmoisture,thatfreshness,howitsmellspossibly,alsothe,youknowhowlongit’sbeensittingout,theuncertaintyaroundit,whetherornotthere’saprotectiveguard.Theseareallfactorsyoualllookat.Umm,also,let’sgomoreindepthaboutthisutensilthing.Iknowthatwasmentionedbefore.Ifyouallcanelaborateonthatalittlebit.P:Sometimes,andIknowthere’sthingsthatIknowhavethrownmeoff,I’veseensomebodydropitintothefruit,andthenyou’relike(gasping)‘causeyoudon’tknowwheretheirhandshavebeen,butthenyoudon’tknowwhatelseisonthat,sothey’reputtingitrightintothefruit.You’vecontaminated.P:SoI’m,Itotallyagreewiththat,butwithwhatIwassaying,justa…Peoplewashtheirhandsandpeopledon’t.AndI’mnot,youknowlike,it’snotlikethey’regivingmetheplasticlittleglovetothrowandpullthrough,oralthoughandnowthatIthinkofit,thelittletissuepaper,waxpaperthing,like—I’d,ifIweretothinkaboutit,I’dgolookingforthatoranapkinbeforeI’dgo,butI’m,canbeweirdaboutgerms,Iadmit.

P:PersonallyifIfeellikeifIhadtouseoneofthoselittlewaxpaperthings,it’sdirtyenoughalreadyandIdon’twanttotouchit.P:Right,right.P:LikeifIfeelIneedtousethat,thenIshouldn’tbeeatingwhat’sonthereinthefirstplace.P:Whichisprobablywhymostofthetime,that’snotathing.Likeopen…no.Ingeneral,a,asaladbarisnotaplaceI’mgrabbingfoodfrom.P:Butseelikeifthiswasadifferenttypeoffood,likeum,HarrisTeeterhaslikethecookiesinlikethelittledragon,thatyouusethelittleplierstopullthrough,likethat’sfinewithme.P:Ineedarefillonthose.P:Ifthiswaslikeabowlofcookiesorsomethingandtheywerelikedryorhadtongs.Insteadoflikemoisture.Idon’tevenknowwhy,eventhough,evenwiththesamespatulaandthesamepeopletouchingit,Ifeelmorecomfortableitwiththatratherthanfruitandcottagecheese.P:Also,bacteriagrowsquickerwhenit’smoist.P:Andit’sspecificallyontheutensilsaswell.AtleastonethingInoticedwhenIwasworkingatHarrisTeeteristhat,metalplatescleansbetterthanplastic.Becauseplasticwillgetcutsinit.It’shardertocleanthosecuts.SoifIseeplasticonesandthey’realittlecutup,Iwillnottouchthosebecausesuretheywashthemeverynight,butthey’vestillbeenusedquiteabit.M:So,I’mhearingconcernsover,whatkindofmaterialarethoseutensils,who’sbeentouchingthem,aretheywashingtheirhands,didthatutensilfallonthefoodorpushedinthefoodandisthatpossibleforcontamination.Umm--P:Inevereventhinkaboutthat.(Laughter)P:It’strue,Idon’t.P:Ido.P:Well,thegermbusinessjustwentnuts.Everythingyoudoinaday,you’regoingtotouch,touch,touchandsoaremillionsofotherpeople.And,I’mjustamnotgoingtomakemyselfcrazyaboutthat.Imean,youcanpickupgermsanywhere,soIjustquitworryingaboutit.Idon’tknowifit’sgoodorbad.

M:Doyouothersagree?Disagree?P:Myconcernsofthiswouldbethecleanlinessoftheutensils,butIwouldnot,Iwouldn’tfrequentitbecauseofthefoodjustsittingout.P:Sitting,that’sforme,formeisthemainthingbecauseIdon’tknowhowlongit’sbeensittingout.M:Umm,so,Iguesssothere’sprosandconsfortheutensilthing,butthemainconcernbeingwhetherornothowlongthefood’sbeensittingout?Doeseveryoneagree,disagreewiththat?(Groupconsensusofyes)M:Soingeneralthisissafe,unsafe?P:Unsafe.M:Wouldyoupurchasethatfood?P:No.P:Ithinkit’sunappealing.P:That’sagoodword.Yeah.P:Whetherit’ssafeornot,it’sjustnotappealing.P:Foodsafeisactuallynottheconcern.P:Ijustdon’twantthat.P:Presentation.P:Atthesametime,ifIhadtogotoacounter,ifIhadtogotoaWegman’s,andIwasbehindthecounterandsomeonewasservingittome,butitwasessentiallymorelikearestaurant,I’mnotsayingI’dchoosethisexactfood,butI’msayingifitwasbehindacounterbecausenoteverypersoninthegrocerystorecouldhaveaccesstoit.So,it’salimittocontrol.M:So,ifyouwere,Iguessalongwiththat,ifyouwereonthisparticulardayatthestore,wouldyoupurchasethatfood?Whyorwhynot?(Groupconsensusofno)

M:Okay,umm—P:MythingisjustthatIcanbuyacantaloupe,gohome,cutitmultipletimes,andmakeallthatforaboutathirdoftheprice.(Laughter)P:Lessthanthat.P:Becauseyoupaylikeperpound.P:Isn’titlikeninedollarsperpoundorsomethingcrazy?P:OhsomeofthatisexpensiveasI’llgetout.P:Yeah.P:Itreallyis.P:IfIwasgoingtopurchaseitanddidn’twanttopurchasethewholemelon,Iwouldpurchasewhatisalreadycutup.P:Prepackaged?P1:Yeah,prepackaged.Iwouldn’tbuyitoffthebar.P:That’sprobablyfresher.P:That’sprobablyaboutthesameprice.P:ThatandwhenIpurchaselikethat,I’mpurchasingforimmediateconsumption,justlikeIwouldbepurchasingoffasaladbar.Immediateconsumption.It’snotgoingtobearoundthatlong,so…M:[P5]or[P4],whatarey’all’sthoughtsonthat?P:Iusuallydon’tgetsalads,soIdon’tknow…(laughter)P:Idon’tgetfruit.Idon’teatthem.Ijusteatsomekindsoffruit,mostlygrapesandoranges,soIwouldn’tbelookingatmelonsmostly.AndcheeseisnotsomethingthatIusealmosteveryday.

P:EspeciallyaftertheexperiencethathasgivenIdon’tthinkIwould(laughter)P:Sorry,everyone.P:He’staintedthepool!M:Soitsoundslikemostlyno.It’ssittingoutoryouwouldwanttobuyotherfoodingeneral—P:Justdon’twantit.M:You’dratherbuysomethingthat’syouknow,pre-packagedthat’sgoingtobecutuporcutupyourself.Okay.Umm,andwouldyoupurchaseanythingfromthisdepartmentatthisstore?Somaybenotthesaladbar—P:Whatwouldbeinthedepartment?M:Likeanythingintheproducedepartment.P:It’sintheproducedepartment.(Groupconsensus:yes)P:Yeah,thatwouldn’tprohibitmefrompurchasingsomethingfresh.P:It’snotlikeit’sdisgustingenoughthatwe’relikeohgosh,I’mnotgoingtobuyanythingatthisstore.P:Andalltheproducecomesfromthere.It’sallaboutbeingopen--P:Ithinkit’sjustpresentation.M:Okay,and,andwouldyoupurchaseanythingintheparticularstore?(Groupconsensus:yes)M:Umm,wouldyoudoanythinginresponsetoseeingthis?Andwhyorwhynot?P:NoP:No,‘causethere’ssomepeoplewhodon’tcare.

P:Yeah,it’spersonalpreference.P:Idon’tlookatthisandthink,nooneshouldbeeatingthat.Itdoesn’tlookoranything.ItjustlookslikesomethingIdon’twant.Whichdoesn’tmeansomeoneelseisn’tlike,yes,Ilovemelonthat’sopen.Youknow--P:Orsomebodysays,heytheconvenienceofit,lemmejust--P:ThisisapersonthatcomesinandsaysIgetmybreakfast.Igetcottagecheeseandfruit.P:Yeah.P:Andthatwhat,that’spartoftheconvenience.P:Convenience.Yeah.P:ThenIwouldn’t,Iwouldn’twanttostopanyoneelsefromdoingthat,oragrocerystorefromsellingthat.It’sjustnot,notwhatIwouldchoose.P:Unlessitlookedclearlyunsafe.P:Ifyousawsomethinggrowing,you’dtellsomebody.M:Soyousaidmold.Ifyousawanyotherthinginhere--P:Thebugs.P:IfIsawabuginit—P:Youwouldtellsomeone.P:Somebodysneezed.M:fruitflieswerementioned.Isthatonethatwould--?P:Yeah.P:Yeah.P:MmmhmmP:Orants.P:Anyinsect

P:PeopledroppingstuffinthefoodP:SneezingP:That’strue.Ifsomeonedropsorputtheirhandinorwhatever,IthinkIwouldgototheproductdepartmentifIsawlikethehandlegoin,somebodyputtheirhandin,likeIthinkIwouldsaysomething.Andjustbelike,youknow,becausethentheirreactionwouldprobablyhelpmedecidewhetherornotIwasgoingtokeepshoppinginthatstore.Youknow,likehonestly.M:Umm,okay.Andactuallyalongthoselines,umm,wouldseeingthisataparticularstoreaffectyourimpressionofthecompany/brand,whyorwhynot?AndIguessthatwas--P:Notthispicture.P:Nottheavailabilityinthesaladbar,no.M:Anyotherthoughtsonthispicturebeforewemoveon?Okay,we’llmoveontothenextone.Kinseycanyougotothenextset?So,tellmewhatyouseeinthisphoto?P:Somebones.P:Dogbones.P:Thebutchercounter,Ihope.P:Yeah,itlooksliketheyjusttookthemeatoffthebonesandthey’retryingtosellthemtokeepfromjustdisposingthem--P:Usingthewholeanimal.P:Ifeellike,that’sexpensivetodo.P:I’veneverseenthatatagrocerystorebeforeP:NeitherhaveI.M:Anyotherthoughtsofwhatwe’reseeing?So,itsoundslikedogbones?Canyoutellwhat’sunderneaththem?P:Arethosedrinksinice?P:Itactuallylookslikecanned–Iwasthinkingcanned.

P:Itlookslikeseafood.P:Itlookslikefish.P:Yeah.P:Yeah.P:Cansofsomething.P:Andthat’slikeajarof--P:Likeoystersorsomethinglikethat?P:Isthatpackedinice?P:Yeah.P:They’resoakedinice.P:Ican’ttellwhat’sonthe,theleft?P:It’sacanofsomething.P:Everythingelse,likeintheice,itlookslike,whatIwouldconsidertheseafoodcounter,andsomeofthepreparedorpackagedthings--P:Butwhatitlookslikeisapieceofglassandtheiceisintheglass.P:Yeah,there’slike—P:It’slikecollections.P:I’mkindofwonderingwhyitlookslikeit’ssittingonaverythinsheetofwhatlookslikebutcherpaper.P:Yeah,‘causeit’sforadog.Becauseit’snotmadeforhumanconsumption.P:Well,thenyouhavewhatlookstoberawmeatverythinly,veryclosetothebutcher’scounter.P:Where?

P:Whatit’ssittingon.P:Soit’ssittingonlikeasmallsheetofpaper,andthen,likerightunderneaththatisthecounterwherethey’regonnabelikehandingstuffovertocustomers.P:Oh,yeah.Iseeit.P:It’sjustkinda--P:Ijustdon’tlikethatit’ssittingrightthereonthecounter.I’dratheritbesomewhereelse.P:Butwhywouldn’ttheyjustputitupandwrapitinplasticliketheydo?P:Yeah,Iwasgoingtosaywhentheynormally,theymake,like,like,things,it’llbepig’sknucklesorpig,likepigfemursoranythinglikethat.Theykindaseparatedalmost.P:That’swhatIwouldwant,awayfromeverythingelse.P:Ifeellike,tosortofthearea,thisisn’tnecessarilywhatpeopleeat,thisisotherthingsyouusemeatandbonesfor.M:Soitsoundslikewe’reseeingwhatlookslikedogbones,butcherpaper,onacasebelowwhichyou’vegoticeandwhatseemstobesomesortofpackagedseafood,doesthatsoundabout.Umm,andthen,youcan,you’rementioning,whyisitjustopenversusbeinglikepackaged.Isthatsomethingyouwouldlookfor?Dootherpeoplewanttocommentonthatoranythoughtsabout--?P:WhenIfirstsawit,Iwaslike,ifIwassomebodybuyingthat,thattheywerejustlikehere’swhatyou’regetting.Andthentheywrapitupinbutcherpaperandthentheyhandittoyou.Ididn’tthinklike,oh,they’redisplayingtheirlargedogboneslikerighthereonthecounter,Ijustthoughtthatthey’relike,youknow,whenyoulikegetslicedcheesewheretheylikeputitupthereandthenthey’relikeisthiswhatyouwant,andthentheygiveyouasampleandwrapitupandgiveittoyou,solike,myfirstassumption--P:Idon’tthinktheywouldhavethesignthere.Ireallythinkit’sfordisplay.P:Wellyouknow,evenifit’sfordisplay,whywouldn’titbewritteninplastic?P:YeahP:Iwouldbuythedogbones,butIwouldn’tbuythefoodunderneath.

M:Let’sgomoreindepthwiththat.Let’stalkaboutmorewhatyouguysseeunderneath.Yousaidyouwouldn’tbuythatfood.Ummm…Whatdootherpeoplethink?Wouldyouconsiderthesituationsafeorunsafeintermsof…P:Well,Iwould,Iwouldsayitwassafebecausewhateveritis,it’spre-packaged,soit’sjustinice.P:Thestuffinice,Ihavenoproblem,thatlookslikeit’singlasscontainersorplasticcontainers,butIcan’tfigureoutifthat’sfromrawfreshseafoodontheleft…andifthat’swhatthatis….P:Itlookslikethebeginningofthegarnishfromwhereyougofromtheseafoodsection--P:Sothat’swhereIstarttohaveaproblem.It’snotseparated.There’snodividerorwhatever.Idon’tknowP:It’swhat’sontheothersideofthecounter. P:There’saglasspartitioninfront,glassinfront,fine,butIbetyouthere’snotglassintheback.P:No,yeahtheregenerallyisn’t.P:Likewhatabouttheothermealthey’redealingwith?P:Umm,yeah.P:Likewhateverhe’sdoingbackthere?P:Yeah,andseethat’swhereIwaswondering,why’sitnotwrapped?Didhejustpullthemeatoffthebone--P:Layitonthecounter.P:Yeah.MmmhmmmP:Idon’tknow,itjustmakesmewonderhowsafe,howsanitarytherestofit.P:I’veneverseenrawbonesofferedatabutchercounterinmylife!Solikethat,thisjustthrowsmeoffbecauseah,no.P:NeitherhaveIseensuchathingfromthetimeI’vebeenshoppinghere.ButIdon’tthinkso.Peopledon’tusuallyuse--P:Iwouldbuythedogbones,butIwouldn’tbuyanythingelsethatwentoverthatcounter.

P:Butit’sforadog.Itwouldattractstuff.P:Iwouldn’tbuystuffforme.P:Ifit’sfresh.Idon’tthinkit’sakindofdisplay.P:Woulditbesafeforthedogs?M:[P7]canyousaythatagain?Just‘causeIknowtherewasalotofpeopletalkingatonce.P:Iwouldbuythelargedogbonesforadog,butIwouldn’tbuyanythingforapersonthathadtogooverthatcounter.P:MmmhmmP:Yeah.M:Whatspecificallyaboutthatyouknowconcern?‘CauseI’mseeingacommonthingfromacouplepeople.P:That’srawboneslayingoutandyoudon’tlayrawfoodout.Andit’s,it’snotliketheguy’sstandingtheresaying,doyouwantthisornot,andwrapitup.They’rejustlayingthere.Youwouldn’tdothatwithanyotherkindofmeat.P:And,anditattracts,Imean,likeevenifyoudon’thavebugsinastore,thatwillattract.P:Ijustcan’tfigureoutifititselfisnotrefrigerated,sinceit’sbones,thenitshouldn’t--P:Butthey’restillmeat,there’sstillstuffonthere.P:Yeah,that’s—P:Yeah,yeah,yeah.P:Aretheyrawbones?Ijustfiguredtheywerealreadycookedandthensomebodyjusttookoffthemeat.P:Idon’tknow.P:‘Causethatchangesit.‘Causeifit’srawmeatonabone…P:Butstill,evenit’sjustlayingout—

P:It’sstillgoingtoattractstuff.P:Don’ttheyusuallysmellaftercertain,aftercertainamountoftime?P:Yes,yestheysurelydo.P:Rawporkcuts.Afterawhile,anythingout,smells.P:Ithinktheremustbesmellingbags.Peopleusuallywon’tbegoingtothatcounterP:Oh,yeah.,‘causeIfIcansmell‘em,I’mnotgoingtoshopthere.P:Well,that’slike--M:So,itsoundslikethingsthatconcernyouallaboutthiswouldbethefactthatit’s,youknowthatwhetherit’sraworcooked,youknow,attractingthings,P:Umm,cross-contamination.M:Cross-contamination,umm,possiblytowhatevergetspassedtothecountertositonthecounter,orwhatever’spossiblyunderneath,butitsoundslikethere’smoreconcernoverwhatever’sontheleft,which,youknow,mayormaynotbepackagedversusthepackagedthingoniceontheright.Okay,ummandwhenyousaid[P3],whenyousaidattractthings,whatdidyoumeanbythat?P:Bugs.M:Okay.P:Imeanlike,onefly.Thisisinmymind.Wehaveacompostbin.Allyouneedisoneflytolayanegg,andyouessentiallyhavemaggots.Andacompostbinthatdoesn’thavemeat,that’sgrosstome.Like,onefly,andyouknowtheyexistbecausethedoorsatthefrontslideopenandclosed.Oneflygetsinthere,andthat’sgrosstome.That’sjust…M:Isthatsomethingthatothersagree?Disagree?Flies?P:Iagree.M:Whatisitaboutfliesthat--?P:Idon’tliketoseeanimalsinthegrocery.Idon’tcarehowsmalltheyare.M:Whatisitaboutflies,oryouknoworanyinsectthat?

P:Anyinsectisjustunsanitary,ifyouhaveinsects.P:Yeah,youjusthavelikeadirtyconnotation,soitmakesyounotreallywannashopinthestoreifyousawstufflikethat.P:Idon’tknowwherethoselittleflylegshavebeen.Theycouldhavebeenondogfecesinayardfiveminutesbefore.(Laughter)P:Andthereitis,folks.P:That’sthehonesttruth.P:Yeah,ofcourse.P:Ithinkaboutit.(laughter)P:Youdidn’thavetobesographicaboutit.(laughter)P:Icouldhavesaidotherwords.Butthatwas--P:Shh..We’rebeingrecorded.(laughter)M:Umm,andso,acoupleofyousaidI’mnot,Iwouldn’tshophere.Whatdoeseverybodyelsethink?Wouldyou,umm..,wouldyouconsider,umm,wouldyoupurchasethefoodshownthere.Whyorwhynot?(Pause)M:Iknowyousaidyestodogbones,why?P:Becauseit’sforadog.Iwouldn’tbuyitforaperson.P:Iwouldbuyitforadogtoo.

P:Idon’teventhinkIwouldbuy,Ihaveone-hundredandfivepounddogandIwouldn’tevenbuyitformydog‘causeIwouldn’twanttocleanupafterhisstomachgotmessedupfromsomethinglike.P:Yeah,‘causeIwaswondering,wouldn’thegetsicktoo?P:Hecould.P:Mydog,mydogbringshomedeadthings,sohecanhandleabug.P:Minedoesn’t,butthatlike,tome,Ijustimagine,sortofthesecondsituationafterthatisadogwithanupsetstomachandthatisbad.(laughter)P:IfIpurchasedanything,itwouldbethestuffthat’sinthecase,becauselikeIsaid,Icancleantheoutsideofit,ifIhadtohaveit,butyouknow,ifanythingotherthanthat,no.(Pause)M:Anyotherthoughts,comments?Iknowwewereaskingumm,wouldyoupurchasetheumm,thefoodshownthereandwhyorwhynot?P:No.Iwouldn’tpurchaseanythingatthatstoreatthispoint.M:Okay.Sonotanydepartment?Wouldanyonepurchaseanythingfromthisstore’sdepartment?Whyorwhynot?P:No.P:IthinkIwouldquestion.P:Iwouldn’tgetanythingfromthemeatdepartment.P:Iwouldn’tgetanythingfromthebutcher’sarea.P:No.P:No.P:Thewholephotojustlooksdingy.Like,Imeanlike,ifithadbetterlightingandjustlookedcleaneringeneral,IfeellikeIwouldbuytheseafoodorwhatever’sintheice,underthecounterit’sseparatething,andthenIwouldbuythebonesforthedog,mydogeatssquirrels,

so,theycanhandleabone.ButIwouldn’tlikepreferthisplace.Imean,itjust,itjustlooksunappealing.LikeIwouldn’twanttobuyanythingelsetherebecause–P:Thatwordingjust.P:Well,thesquirrelisfresh.That’snot.(Laughter)P:That’sthesecondtimewe’veusedunappealing.[P6]andIbothlookedateachother,like‘That’sthatword!’M:Okay,okay.IthinkKinsey’sonit.Sounappealing,ummm…(laughter)M:We’llsayno.So,uh,let’stalkmoreaboutthisideaoflikedingyandum,canyouelaboratemoreonthat[P2],orothers?Dootherskindofsharethatview?P:Itmightjustbethephoto.P:Yeah.P:Maybeit’slikeafilterorsomething,buteverythinginthephotojustlooksalittlebitdirty.M:Okay.P:Likethepaintonthebackofthewall,like–P:It’skindoflikewhatIsaidabout–P:Onthecounter,it’slike–P:Yeah,likeold.P:Theonlythingnotdingy–P:Uhhuh.P:Isliketheglasscase.Likeeventhemetallooksoldandlikeoff-coloredindifferentplaces,like,itjustdoesn’tlooklikeacleanenvironment.P:Iguessthat’sjusttileintheback.Thereflective,but—

P:Ithasthatveryfluorescentlight.P:Yeah,it’slikeoverlyfluoresced,yes.Ijust,Idon’tknow.LikeIknowyoucanseesomeofthestuffthey’redoingatthegrocerystoresIgotointhebutcherdepartment,butthisjustseems,like,it’sallreallyclose.P:It’sreallyopen.P:Andreallyopen.Like,it,itfeelstomelikealotoftimeswhenyougoto,andHarrisTeeterismyexample,it’sfurtheraway.Likeyoudon’ttheir,throughthebladewhenthey’recuttingsteaks,it’snotsoclosethatI’dbeworriedaboutlikemeatorbonesflying,butitfeelslikethat.Idon’tknow.Itcouldjustbetheperspective,butitfeelslikeit’scloseenoughthatthat–P:Nowthatyoumentionthat,IkindawonderhowcolditisbehindthatcounterbecauseIknowhavingworkedattheHarrisTeetermeatdepartment,itisfreezingcoldbehindthatcounter.Youdon’tfeelitwhenyou’reinfrontofit,butassoonasyouwalkbackthere,it’slikethirtydegreesorless,instantly.P:Iwasgoingtomentionthat,ifithastobethatcold,itmightaswellbeinlikeaclosedarea.It’stooopen.Iwouldnotimagineameatcountertobethatopen.Icansee,umm,isthatbreadunderthat?P:Iwasgoingtosayitlookslikebreadbesideit.P:Well,I’malittleworriedthisisdelifreshontherighthandsideofthatbag,andI’mlike,ifthatisnexttotheirdelimeat,ohmygosh.P:Ohno.P:Youhavenowruinedwhateverstorethisisfromlike–P:Iwouldbecallinganofficemanager.(laughter)M:Yeah,holdontothatthought.(laughter)M:So,umm,so,itsoundslike,umm,thelightingkindofthedinginessfactor,umm,theopennessofitallissomewhatconcerning,umm,alsotheproximitytomaybeotherthings,um,theideaofatemperature.Iwanttotalkaboutthattoo.Youkindofmentioned,gave

thatexample,aboutitbeingcolderbackthere.Whatkindsofthingsintermsoftemperatureareyoualllookingfor?UmmP:Ilikeseeingtheguyswhoworkinthebutchersectionintheirwhitecoats.P:Andajacket.P:Withtheirlikelittlehairnetson,ahatiftheyhavetohaveit,andIknowthatguy’sgotahaton–P:Iwasgoingtosay,theguy’sgotahatonP:Helookslikehe’swashingdishes.P:Well,plus,withthebutcher,I’musedtoseeingthemwiththeirwhitejacketon,andyou’reright,thelittlething,butI,I’malsoseethemwithajacketunderneaththeirwhitecoatbecauseit’ssocold.AndIknowkeepingitcold–P:Notwarm.P:AndIknowkeepingitcold–P:Notwarm.Itisnot.P:YeahP:Thatroomisnotwarm.P:Itreducesthebacteriagrowthoritkeepsitfrommultiplyingasquickly,soI’musedtoseeingthat.P:Everythinginthatpicture(pause)justsortofmeans,unclean.M:Okay.(pause)P:Afteryoulookatitforawhile.Andyou--P:Itlookslesscleanthemoreyoulookatit?P:Yes!Idon’tthinkatthispoint,I’devenbuythedogbones!(laughter)

M:Umm,canyou--P:Iwould’ve--M:[P10],canyoumaybemakesomekindofdetailsorspecifysomethingsthatstandouttoyou?P:Thesinkandthenwhateverthatmachineis,thatbothersme.There’sahandwashingthing–P:Thosearebothstations.P:Andhisblackt-shirt.Idon’tknowwhy.Idon’tlikethat,andIdon’tlikehishat.P:Ijustdon’tlikeitall.P:Isthatastackoftake-outtrays?P:That’swhatIwasthinking!P:Becauseifitis,IwillactuallyP:Youmeanastackoflikecuplids?P:‘Causeitlookslikecupsandlike–P:Plasticcontainers.P:Styrofoamcontainers.Yeah.P:Yeah,likeasandwich.Sandwichcase?P:Thoseareprobablythethingsthattheyputthemeatinandthenwraptheplasticaround.P:Oh,oh,liketheStyrofoamtraysthatthentheyputplasticwrap.Nowthat’strue.That’strue.P:That’swhatIsaid.P:Thatwouldbefine.P:Right.ThatStyrofoamisacceptable.Ifit’saclamshell,no.M:Okay,Soifit’spackaged,that’swrappedcompletely.Youknow,not–

P:Ifit’spackagingforlike,readytoeatfood,that–P:No.P:Ifit’spackagingforrawmeat,that’sfine.M:Okay.Sosomewaykindofconvenient.P:Yeah,‘causethat’swhatI’dthinkwouldbe,bejustthepackaging,soitwouldbereadilyaccessible.P:Ihadn’tthoughtaboutthat.M:UmandalsoIjustkeephearingabout,kindofthewaytheemployeeslook,sohavingthatcoat,thewhitecoatthings.Whatotherthingswouldyou,Imean,someonementionedlikeahatandgloves.Arethereanyotherthingsthatyouwouldlookforonanemployeethatwasworkingupthere?P:Ididn’tseehewaswearinganapron.P:Butwithhisbackturned–P:Ithoughtofthattoo.P:Youreallycan’ttell.P:Youshouldbeableseethestrings.P:Yeah.P:Thatwhitethingabovehisshirt.Isthathisneckoristhatjust—P:Ithinkthat’shiswhitelong-sleevedshirtunderneath.P:Itlookslikeanundershirttome.P:Okay.P:Istillcan’tgetovertheideaofdeli.Ortheideaofpossibilityofthedeli.I’mlikeobsessed–delifresh.P:Putonlikeanapronorsomethingwouldbe–P:Whatisthatnexttoit?

P:Andthethingis–P:Thosebones,touchingthosebones,movingthem,ifthey’reintheway,withtheirhands,andthengoingbackandpreparingortouchingotherfreshfood,cross-contamination.P:Well,yeah,somebodysaidearlierifthey’rehanding,ifI’morderingmeat,andthey’rehandingitovertopofthesebones,that’sgoingtogrossmeout.Imean,theyhaven’teventouchedthebones.ButImean,ifthat’stheextentofthecountertop,Imean,Idon’tknow,butIassumethathe’dcomerightacrosshere‘causethat’stheclosestaccesspoint.P:Itlookslikethelight,ormaybeit’sthecaseunderneath,sortaterminatesattheendofthose,whateverthatyellowsignis.P:Well,thoughitlookslikedriedgoodsinthoseshelves,likebeyond—P:ButthatwhatI’mtryingtofigureout.Ifyouhavedrythingsthere,whatcouldyoupossibly—Isupposelikewhentheymakethepinwheelsorthe,likethey’remakingtheirown,ohwhatarethey–likemeatloafkinda.YouknowwhatI’msaying?P:I’mthinkingthat’sjustthenextsection.Thisistheveryendofthe–P:Whichthen,andI’m,no.(Laughter)P:Because,itlookslikethatyouwouldcontinueshoppingthatway.Andit’sotherthingsP:Thedelishouldbelike,Imean,notthedeli,butthebutchershouldbesoisolatedtome–thebutcherandseafood–becausedefinitelyIseethatas,youknow.But,Ifeellikethat’swhenyou’retalkingaboutrawmeat,rawseafood–weknowthereareissuesthere.Likewithcontamination,thatshouldbesuchanisolatedsection,thatthere’snoquestion,umm—P:Right,butthiskindofsetup,Ithinkmyimaginationmightbegoingcrazyrightnow,Icanimaginethesealloverthestore.Eitherthestorewillbetoocoldinordertokeepthemeatareaairlikegood,orthestorewillbetoowarm,inwhichcaseIcanimaginetheflies.M:Okay,sothisideaoflikehavingthesectionmoreenclosed,soofasawayto,youknow,mayberegulatetemperatureamongotherthings.Okay.Umm,let’ssee,oh,Iwasgoingtogobackto–soyoumentionedthehealthinspector—(laughter)

M:Doyouwanttoelaboratemoreonthat?Whatwasit,I’mtryingtorememberwhatyousaid?Whatyouwouldsee…P:Ifthatwasrightthere,nexttothedelicounter.M:Thatwasit.Okay.P:Thatisbasicfoodsafety.Like,everyoneatHarrisTeeterhadacourseonthat,anditwasabasic,don’tmixreadytoconsumefoodsandrawfoods.ThatwasalsosomethingwelearnedinJason’sDeliaswell.Readytoconsumeandrawfoodsdonotever—P:Don’ttouch.P:--Gonexttoeachother.Youchangeglovesinbetween.Ifthatisrightnexttoit,thenthatisaveryblatanthealthsafetyviolation.M:Okay,sohavingtherawnexttothe--P:Theywouldhavegottenrid.Ortheywouldhaveveryseriousfines.Ifthat’sthecase.Idon’tknowifthat’sthecase,butifitwere,thatwouldbeveryserious.P:Thewayitlooks,tome.P:Imean,evenifitwascooked,Istillfeellikeit’sgoingtobeaviolation.Imean,Idobecauseit’snotcontainedinpackage.P:Mmmhmm.P:Well,‘causeeveniflike,evenifthebonesarecooked,maybethestuffonthebottomisraw.That’sstillnotokaytohavenexttothecounter.P:Mmmhmm.P:That’swhyIstartedsayingisolated.Like,Ijustpicturethatyou’vegotatleastasectionoffreezers,likethefrozenseafoodkindofseparatestheproduce.ThisiswhatI’mpicturinginmyHarrisTeeter,separatestheproducefromwhenyougetintoseafoodandbutcher.Andso,thereisadefiniteseparation,Idon’tknowwhathappenson,behindthat,youknow,thatfreezer,andthewalk-insandyouknow,wherethingsare.ButIassume,there’sa,likeawall,andyou’renotreally,youknow,lineofdeath,donotcross.M:Sodidanyoneelsedoanythinginrestaurantsincollege?P:Idon’t,Idon’tseethepurposeinthemdoingthat.(pause)Idon’t—

P:Havingthem—P:‘Causehe’sjustthrowingthosebonesupthere.Okay,Ihaveadog,I’mgoinginthestore.I’mnotgoingtoreachuptograbitandthrowitinabag,and--P:That’sagoodpoint.Iwould—P:Andifthey(pause)P:Yeah,I–P:Ifthey’regoingtodoit,thentheycanjustgoingtosomeplacethemselvesandjustleavethesign.P:Yeah,exactly.P:Butthey’re—P:Signup.Idon’tevenseethebonestoknow.Idon’twanttopicktheveryfreshestdogbone.Idon’tcare.It’sforadog.P:Imean,that’sthepointofthepresentation.Howmanypeoplearewalkingintoagrocerystoretobuyadogbones?Whydoesithavetobeonthefrontofthecounter?P:Right.Imean,P:What’stheothersignnexttothebones?LikeIwanttoknow—P:Imean,whateveritis,thesign’sexpensive.P:Yeah.Ithoughtthesamething.P:Oh,you’reright.P:Ithinkitsayslargedogbones.P:Ohjeepers.P:It’sgotthesameclipartonit.(laughter)P:Thedogwithabone.

M:Okay.So,umm,Iguesskindofalongthoselines,umm,wouldseeingthisuhh,affectyourimpressionofthestoreorthecompany?P:Yes.P:YesM:Someconcernsaboutwhatelse,whatelseisgoingonwhilewe’redoingthis.Andthenalso,kindofalongthehealthinspectorthing,wouldanyoneelsetakeanyaction?Umm,yesorno?Whyorwhynotinyourresponsetoseeingthis?Whatwouldyou--?P:Idon’tknowifIwouldcallanybody.Ijustwouldn’tshopthereanymore.Imean,uh—P:Iwouldnotbea,IwouldnotfeelbadtellingpeoplewhatIsawP:Meneither.P:andtoreconsider,butIdon’tthinkI’dnecessarilysayanythinginthestore.Ialmostseeitdifferentlyfromthesaladbarforsomereason,butit’slikeifyouarebeingsoblatant,astohaveyourstoreorganizedinsuchaway,one,nonationalchainwoulddothatsothere’sapartofthat,thatinmymindthissortofimplies,butyouknowlike,you’vegotbiggerproblemsandmetellingyouisnotgoingtofixthis.But,I’mgoingtomakesurethatnoneofmyfriendsgetsickfromwhateverisgoingonthere.P:I’mnotgoingtosaythatnonationalchainsdothatbecauseeachindividualstoremanagercanmakesomeoftheirownrulesandsoifthey’retryingtoeliminateanywasteandhelptheirbottomline,thenthey’resellingthemeat,andyouknowwe’regoingtosellthebonesbythepoundasadditionalrevenue.P:Seethis,thisremindsmeofolderPigglyWigglys.P:Yeah.P:ItremindsmeofIGA.InWestVirginia,I’dgohome,likethecountywithnostoplights.That’swherehomeis.Iwouldn’tsurprisedtoseethisinWestVirginia,butIswitchintoadifferentmentalityinRaleigh.Umm—P:Highexpectations.P:Iwouldprobably,yes.Well,Iwouldprobablyasktheguybehindthecounterwhytheyhadthedogbonesoutinsteadofjustlike,justthesign.ButthatP:Well,Iwouldn’tevensayinjustWestVirginia,there’salotofsmalltownsinNorthCarolina.

P:Ohyeah,yeah.P:That’struetoo.Imeanlike,I’veonlylivedintheTriangle,so…P:LikeIwould,I’donlygotothehealthinspectorifitwasinlikeamajorcity.Ifthiswasindown,Idon’t,someruraltown,whatever.Theycandowhatever.P:Well,andthat’smything.Likeamajorchain,whichiswhatwehavehere,theyknowthat.Thatthisisnotasetupthatyou’regoingtorunintoeveninanAldi.Youknow,you’renotgoingtoruninto—P:I’mnotsomeoftheirownnuisancesintheirstore.P:See,IwouldneverseethisatFoodLion,youknow.Imean,Igothereallthetime,andthelikesilvershelfisalwaysclear.There’slikeneveranythingbutthescales.Solike,evenlikesellingsomethingjustlikesittingthere—P:Theydoselllikebarbequesaucesandthingslikethatifyouthinkaboutit.They’lldisplaylikeaummonthecounter.P:It’slikeaP:Yep.Like,likeit’spackaged.P:Sealed.P:Yeah,it’ssealed.Butabsolutelylikemarinade,thelemon-peppermarinadeisonthecounterwiththefish.P:Well,no,youcouldbethedifferencebetweenyourFoodLionandhers.P:Right.Exactly,exactly.M:Andkindasummarizingthat,itsoundslikeyou,maybethelocationmakesadifference?Whetherornotit’sachainstoreversus–P:Iwouldholdachaintoahigherstandardthanalocalstore.P:Yeah,thelittlestoreoutinthe--P:Andalarger,alargermetropolitanarea.Orsuburbanarea.Higherthanthemorerurallocations.

P:Becauseforexample,andIknowofagrocerystoreinSanfordwhereyoucangobuyrabbits.So,thistomewouldbesomethingthatyouwouldseeatasmallgrocerystorelikethat.P:That’sagoodpoint.M:Sowouldyourimpressionchangeatallbasedonthelocationorwhetheritwasachain?P:Idon’tthinkitwouldchange,Ijustwouldn’tberealconcernedaboutthesanitaryportionsofit.Andifthey’regoingtosellthedogbones,whyaretheynotpackagedandputinaseparatesectionsothattheycanstillbemarketedversus,youknow--?LikeIsaid,FoodLioncouldbedoingit,Ijustdon’tgooftenenough.P:Ifeellikeifthisplacewasinthemiddleofnowhere—P:Itwouldn’tmatter.P:Like,likenobody’sgoingtosayanything.Oreven,it’smoreacceptableformeifit’slike,likeIgrewupinthemiddleofnowheresowehadlikeaFoodKing—P:Yeah.P:AndIwouldn’tflinchatthisgrowingup.I’dbelike,well,wewantthatshrimp.(laughter)P:Yeah.P:Butlike,Iwouldn’t,thiswouldn’tbeokayiflikeaHarrisTeeterforme.But,I’vealsokindoflikegrownup(laughter).M:Doothersagree?Disagree?P:Iagree.P:Ithinkweagreethatverysmalltown.P:It’saslidingscale.P:It’sstillnotokay.(laughter)P:No,no,no,no,no.

P:Yeah,likeIsaid.Myconcernisit’sfineifthey’regoingtoselldogbones,butIthinktheyshould,shouldpackageitandthinkaboutthesanitationofwhat’saroundthem.P:Yeah,Igrewupinaverysmallarea,umm,likeBailey,umm,out,theyhavepeople,umm,butIstilldon’tthinkIwouldseethatthere.Imean,so…M:Andthenintermsofjustseeingthatthereversushowyoufeelaboutshoppinginthestore,isthat--?P:Too-da-loo.P:Well,andIthinkIwouldhavetolookatthe,thewholestoreingeneralbecauselikeIsaid,thelightingcouldbebadinthisphoto,but,youknow,itcouldjustbethisonetime,oronceamonththattheygotthisthere,andIprobablywouldneverseeitagain.Thatwouldn’tprohibitmefromshoppingthereorlikeyousaid,ifIwasoutinthecountrysomewhere,likeoutinRedOakorsomething,Iwouldjustthink,“Okay,I’minthecountryandkeepongoing.”(Pause)(Cough)M:Anyotherthoughtsorcommentsonthispicturebeforewegoontothenextone?P:That’swhatIwoulddoactually.Iwouldlookatthestoreasawhole,andseeifotherstuffisbeingdisplayedexactlylikethis.Ifit’sjustthis,thenIwouldtalktothestoremanagerandtellhimthat.So,ifit’sjustthis,thenIwouldhavenoproblemshoppingthere.Ifit’savarietyofthings,acombinationofthings,thenIwouldn’tbeshopping.M:Okay,sowhenyouthinkofanoverallimpression,youthinkofthestore,whatelsethey’regoingversus,youknow,(Pause)M:Alright,well,let’smoveontothenextphoto.Umm(pause)alright.Let’slook,let’stalkaboutthisone.Okay.Tellmewhatyouseeinthisphoto.P:IseeapailsittingupontopofthecounterthatIdon’tlike.P:Ifindtheironyofthesignthatsaysnobonesonlyafterwejustwentthroughallthat.P:Exceptthat’stalkingaboutthefish,Ithink.It’sjustboneless,but,thatisfunny.P:But,yeah.

P:Whyisthis?P:Asteripale?P:Isthatlikethebleachsolution?P:Well,it’snotnecessarilybleach.It’summ,itsayssanitizingsolution.Andusually,peoplegetbleachatSam’sClub,solutionconfused.P:Well,thereisasanitizingsolution‘causemyhusbandbrews,solike,Iknowlikethereareverydifferentchemicalsinit,but—P:It’seitherwayP:Cleaningbucket.P:Yeah,butwhyisitsittingontopofthecounter?P:Otherthanthat,thatlookslikeareallycleandepartment.P:Everythinglooksrealclean.P:I’llbelike,isitoffhours?Like,ifIwereshoppingandthatwerethere,I’dhaveaproblem,butif,honestlyinatwenty-fourhourstore,ifit’smidnight,itprobablydoesn’tbotherme.Iflikemykidsareasleep,andthisisthetimethatIgettoshop,yes,youknow,there’saverydifferentapproachtomythinking.Peoplearestockingtheshelves,andthey’recleaning,andyouknowthey’recleaningthingstheydon’tnormallygettocleanwhenit’sbusy.P:ButstillIunderstandthat,butwhyisitsittingontopofthecounter?P:Itlooksclosed.P:Huh?P:Theywerecleaningbefore.P:Oh,okay.(laughter)P:That’sjust,that’s,andIdon’tknowthatIthinkthat’sokay,butthat’sthefirstthingthatcomestomind,likeIthinkitwouldbehelpful.

P:AndmywholethingisIpictureyou’rewearingarubberglove,youputtherag,whatevertheragactuallyis,andthey’reactuallysanitizingthatwholeareabecausethat’swhatyoudo,andyou,it’seasiertodo.Andprobablybettertodowhennobody’saround.P:Bothsides.Andthenthebucket’sinthemiddle.P:Yeah.P:Itlooksclosedtoo,there’s–P:Thethingis—P:There’snopeoplebackthere.P:Youcan’treachinsidethatbucketunlessyou’reaboutsevenfeettall.P:Notonlythat.You’renotsanitizingifthebucketissittingontopofthecounter.P:Ihaveaquestionfor[P9].(laughter)P:Whenthemeatdepartmentisclosed,isthefishstillontheiceonthecounter?P:Nope.P:No.P:That’swhatIthought.Okay.(Pause)P:Seethat’swhatI’mworriedabout.It’saccidentallygoingtospillandgetallovertheseafood.P:Itwas,it’sgoingtoseepthroughthelittlecracksinthepartition.P:Isthereglassoverthefoodthough?P:Itlookslikeit.P:There’sglassinthefront.P:Itlookslikeit,yeah.

P:Yeah.P:Thosearegenerallyyourtight.They’llkeepwaterout.But,IseeandIagreewithit.It’sstillsomethingthatwouldconcernme.P:Itdoesn’tmakemefreakoutanyless—P:Right.P:ItjustmakesmeP:Evenifit’snotnecessarilylightly,it’sstillnotokay.P:Yeah.P:Mmmhmm.P:Right.P:Butyeah,I’mlikeyou,allIcandois—P:It’sopenintheback.It’sopentotheback.P:Mythoughtisjustlikethatthey’rehandingthebucketover.P:That’swhatIthought.P:Andifthisisopenhours,andit’sstilllikethis,comeonguys.It’slike,it’snotsomethingthatIwantP:Makebetterchoiceswesaytomychildren.P:Youknow,youknowwhatyou’redoing.M:SoI’mhearingthatwe’reseeingumm,somesortofcleaningbucketwithcleaningsolutionontopofacounter.Alittlewe’vegotsomeseafood,concerningaboutitpossiblyspillingandgettingontotheseafood,andmaybe–P:Isitsplashedonthere?I’mtryingtofigureoutwhereI,whatI—P:Itlookslikethecounter’swetwherethemiddleofcleaningit.P:Itlookstome,fromuphere,thatit’sjustwaterspots.

P:Okay,that’swhatIcouldn’ttell.Ifitwasactuallywetorifitwasspotted.P:That’s,Ican’ttell.P:‘Causetheotheroneiscompletely—P:Looksclean.P:YeahP:Butitcouldjustbetheangle.P:Theangle,becauseitcould,youknow.Itjustmaybetheangleofthecamera.P:Itdoeslooksortawetonthatblackpartthough.P:Andiftherewasacleaningsolutioninthatbucket,itwouldbeheavy.P:Mmmhmm.P:Evenifitwashalf-full.P:Mmmhmm.P:So—P:Idon’tthinkthey’resortguysthatworkthebutchercounter.Likethisis,nooffensetoanyone,butI’mfivefeettall,andIknowthat’snotwheretheywouldputme‘causeIcouldn’treachoverit.Ipicturemyhusbandbeingthat,youknowso,bigguy,tallguyIpicturethatbeingmorereasonable.P:Yousaythat.P:Ijustcan’tsee—(laughter)P:Youcan’tseethereason.P:Ican’tseethereasontobringitupthereasopposedtojustlyingitacrossthefloor.P:Mmmhmm.

P:Iknowtheuhh,themasterbutcherthatusedtoworkmyHarrisTeeterthatIworkedoneverynowandthen,hewasactuallylikefive-three.(Laughter)P:Ijustdon’tlikethatsittingonthetopofthatcounter.P:Masterbutcher?M:Soaretheyany--P:Buthewouldhavemereach,reachstuffforhim--M:Soitsoundslikeconcernsare,youknow,whyisthatbucketonthecounter?Anyotherthingsbesides,umm,justthefactthatit’sspillingoranyotherthingsthatconcernyouoryou,know,what’syourthoughts?P:OneofthethingsthatIactuallyknowaboutsanitizingsolutionbecausemyhusbandbrews,isalthoughheusesitoneverything,itcaneffectflavor,butitisnotpoisonous.Sothat’saninteresting–likeit’s,it’sperfectlysafewhenwe’retalkingaboutfoodsafe.Likehespraysitallovertheinsideofthebrewkettleinordertokeepbugs,likeessentiallybacteriafromaffectingituntilit’sfermenting,so,soIdon’t,Idon’tknow,andthisvolume,ifthat’sthesame,butIhappentohavethatadditionalinformation.Youknowmostofthetime,especiallybecauseyou’reusingitinafoodservice,or,youknow,inthatenvironment,it’smostlikelyfoodsafeinsmallamounts.P:Umm,ifit’sasanitizerspray,Ithinkthatwouldbefinebecauseeachdrop—P:Yeah,eachdrop.P:That’scomingoutofspraysanitize,butifit’sabucketandsomebody’sdippingaragintoit—P:Exactly.P:Sure,I’mjustsaying,like—P:Right.P:Thevolumeofitdefinitelydoeseffect,butmypointis,intinyamounts,Ihavehappentoknowit’snotgenerallya—P:IactuallyhaveaproblemwithitbecauseIthinktheyareinthemiddleofcleaningandtheyarejustpassingitover,soiftheyaremaintainingtheirentiresectionthatclean,Idon’tknowif

makingsomethingwithsuchanobviousmistake.Sothat’swhy—P:Theentirearealooksverycleantome.P:Thescalelooksclean.P:Yeah.P:Thewhiteshelfbehinditlooksclean,sotome—P:Yeah.P:Eventhemetalthatyoucanseeback–P:It’sactuallyreflectinglight,sotobesocrystalclean,itwouldbesuchanobviousmistakeonthat,so—Ithinkthey’reinthemiddleofcleaningandjustpassingitover.That’swhatIthink.M:Soasidefrom—P:Thatmakessense.M:--Thepotentialofthebucketgettingknockedover,thefactthatit’ssittingonthecounterotherwiseseems—P:It’snotasgreataconcernasrawbones.P:Yeah.P:‘CauselikeIsaid,puttingitbackinthebucket,you’regoingtore-contaminateitandstuff.M:Okay.Umm,so,Iguessingeneral,wouldyouconsiderthissafeorunsafeintermsoffoodsafety?Whyorwhynot?P:I’mgoingtosaysafe.P:Sincethere’snofoodaround,likedirectly,Ithinkit’dprobablybeokay.M:Howdoyoumeandirectly?P:Well,Imean—P:On.

P:Yeahon,likedon’talsoseethemcuttingmeatthistime,oryouknow,they’renotdoingstuffrightthen.P:There’saglasspaneloverallthefoodoverthere.Like,ifthatwasopen,I’dbelike,no,butbecause—P:Right,that’swhattheycanreachfromtheback,butfromthefront,it’scovered.Usuallytheback—P:Oh,itdoesthesliding.That’strue.P:Yeahthat’s,thisdoesn’tworryme.M:Andsoifyouwereshoppingonthisparticularday,wouldyoupurchasethefoodthatwasshownthere?P:Yeah.P:Mmmhmm.P:Yes.P:Yeah.P:Itjustmakesmeinternallyhappythatthosestickersarelinedupperfectly.(laughter)P:Itmakesmereallyhappy.P:You’relike‘thisplaceissogood,theirstickersarelinedup’.P:Howhardthatwouldbe,actuallyhaven’tworkedthere.Itwasagoodday.(laughter)M:Okay.Wouldyoupurchaseanythingfromthestoredepartment?P:Yes.P:Yeah.P:Yeah.

M:Okayandthemhowabouttheparticularstore?P:Mmmhmm.P:Itwouldnotaffectmyopinioninanywaythistime.M:Anyotherthoughtsorcommentsalongthisline?(Pause)P:Inoticedbucketslikethatalloverthestore.P:Orifthere’slikenooneinsight,andfiveminuteslaterthebucketwasstillsittingthere,I’dbelike,‘Who’sbucketisthis?’Theyneedtocomebackandcleanuptheirmess.M:Soseeingpeoplearound,walking—P:Knowingthatthey’retogethercleaning—P:Currently,P:Yeah.M:Umm,andthenwouldyoudoanythinginresponsetoseeingthis?Whyorwhynot?P:No.P:No.P:No.P:It,it’scleaning.Like,IhavetoleaveabucketoutandleavethingsoutwhenI’mcleaning–whenyou’reinthemiddleofaprocess.Like,that’howIseethis–is,inthemiddleofsomething.M:Umm,andseeingthisataparticularstoreaffectyourimpressionofthatstoreorcompany?Andwhyorwhynot?P:Itprobablymakesitbetter,‘cause—P:Well,Iknowthey’recleaning.P:They’recleaning,yeah.

P:Justlike,howcleanthebackhalfofthatlooksP:Regardlessofthetimethataday,thefactthatit’sbeingcleanedtome,itactuallyimprovesprobablymyopinion.Seeingthatitisbeingdone,andIdon’tknowwhattimeofdayitis,butlike,mypictureofitbeingatmidnight,gettingitdone,oritwasmiddayandthey’rehavingsomeonedoingit,wow,inthemiddleoftheday.So–M:Sogenerally,thatislooksprettycleanthatitseemslikethey’redoingsomethingto.Okay.Great.Umm,arethereanyotherthoughtsorcommentsonthisphoto?P:Ijustlooked,Idon’tknow,thisisrandom,isthatlikeamophandleinthebackright?P:That’swhatitlookslike.P:So,like,they’redefinitelyincleanupmode.Itjustsolidifiesmy—P:Andthere’slikepapertowelsandstufftoo.M:SoIguessthegeneralsummaryisthatthefactthatthey’recleaninggivesyouamorepositiveimpression.Okay.P:Thefactthattheyhaveabrandnewrollofplasticinthebackthere—P:(gasp)Oooh.P:Makesmeveryhappy,‘causeIwouldn’thavetochangeitforaweek.P:Ohthefactthatit’sthicklikethat,youcantell?P:Mmmhmm.It’sbrandnew.Thosearesonice.M:Well,we’llumm,unlessthereareanyotherthoughtsorquestions,we’llmoveontothenextphoto.Umm,soIthink.ThisisthelastphotoItook.P:Ohno.P:No!M:Tellmewhatyouseeinthisphoto.P:Andaroach.P:Roach.

P:BurgerKing?(laughter)P:IwasgonnasayBojangle’s,butIthinkitalldependsonyourexperience.P:The,thetiling,theexacttilingisjustlikeafastfoodrestaurant.P:Yeah.P:Andthatlookslike,youknowhowlike,I’veworkedinarestaurant.Thatlooksliketheicemachinesortofintheback,andalotoftimes,likeyourmopwillbeontheothersideoftheicemachineandthedustpan.P:IfIseethatonthefloor,I’mturningaroundandwalkingbackout.P:AbsolutelyIagree.M:Andkeepinmindthatyoubothhavementionedfastfood,umm,thattheseweregrocerystores,souh--P:Yeah.M:Justwantedareminder.P:Thatdoesn’tmakemefeelbetter.P:Yeah,butno.Anicemachineexists,sotome,anicemachineexistsinagrocerystoreforsure.P:Yeah.P:AndIstillpicturethatasanicemachine.P:‘Causethat’sinthewarehouse–P:Evenifit’snot.P:Thefactthatthat’sinagrocerystoreactuallymakesitworse.P:WorseP:Yeah.

M:Whyisthat,opposedto--?P:‘Causethere’sathousandfastfoodrestaurantsinaonemileradius,butthere’susuallywithingrocerystores.So,I’mgonnahavetodrivesomewhereelseratherthanjusttwoseconds.P:Well,thedoortoo.Isthislike,inabackroom?Becausethere’sadoorrightthereandgrocerystoresareusuallyjustopen.P:I’vedonethingsbefore.I’veseenthistilefloorandthebacklikeclosesttowheretheyhavethatsink,youknowwhereyoudumpofthemopsandstuff,sothat’swhatitmakesme,remindmeof.P:Liketherestaurantclosetotherestroomsomewhere.IfIseethenI’mlike,no,they’renotexterminating.They’renotclean.P:Thatthingshouldnotbethereatall.P:Igrewupwiththesayingfrommymomthatifyouseeone,there’slike,liketwentyotherones.Thehurtsomewhere.P:Yep,mymomsaidthesamething.P:Youdon’tknowuntilyouaccidentallyeatit.(squeal)(laughter)P:Thankyouforthat.P:Thethingis,Iwonderifitistotallypossibletocomplete,foranygrocerystore,tobecompletelybugfree.Thatkindofbug,or—P:Inthesouth,I’msureit’shard.Becauseyoudon’tknowwhenyoubringfruitsandvegetablesin,andtheyeattheglueincardboardboxes.Like,I’mwell-awareofhowtheyaresustained.P:Theyalso,goodgrocerystoreshavesomethatcomeonaregularbasis.P:Eh,eveniftheexterminatorwenttoday,yourcleaningcrewshouldgetittonight.P:Yeah.P:Well,seethose,like,havey’alleverbeeninlikeaparkinglotatnight—

P:Oh,God,yeah.P:That’swhatIsee,so…Likeifthiswasnearlikethefrontdoor,andlikeitlookslikesomebody’stryingtogetridofthembecausethosedoorsopenautomatically,Iwouldbelike,they’retrying.Likeit’snottheirfault,it’sjustsummer.Becauselike,they’ll,they’reeverywhereinparkinglots.P:Atdark,atnight,yeah.P:Yeah,butbecauseit’sinthebacknearanicemachine—P:Grocerystores.P:It’seitherasurvivor,or(laughter)aleader.(laughter)P:Youdon’tknow.P:You’lllivethroughanuclearapocalypse.There’swhat’sgoingtobealive.So,prettymuchtheyareallsurvivors,butugh.P:Thethingis,everythinginthatpictureisdirty.P:Mmmhmm.Yes,everything.P:Andtheroomisjustwornout.P:Yeah.P:Thedoorframeisvery,veryold.P:Theflooritself,like,thedifferenceincolor,ofgroutandthingslikethat,that’sjustsomethingIwouldbeawareof—P:Metoo.P:Andit’slike,isitsupposedtobewhite?Orisitactuallysupposedtobeblack,becauseit’spossibletheychoseadarkgrout.Itshowslessdirt.Igetthat.ButIcan’tfigureoutifsomethingleakedonthewhitetomakeitblackoriftheblack,it’sleakedonit,andmadeitlike—P:Andwhen’sthelasttimeyou’vecleaned,scrubbedit?

P:Likeaclearpowdery.P:I’mtryingtofigureouthereif,uh,ifthere’sagapunderthatdoororifithaslikeuhh-P:Sweeper.P:Asweeper.P:Itlookslikeagaptome.P:Ican’treallytell.P:Ohgosh.P:‘CauseIseesomethingthere,butIcan’treallytellifit’sashadow,orifit’s—P:Agasket,youlikelikethegasketP:‘CausetheoneatHarrisTeeteralwaysusedtohavelittlesqueakiesonthem—P:Mmmhmm.P:Andthatkeepsthetemperaturedifferenceandkeepsthejuststuff,out.P:Notthem,butyeah.P:Yeah.M:Okay,umm,soitsoundslikewe’reseeingwhatlookslikeanobviousroach,umm,heregotsomekindatile,grout’sdiscolored,wallskindabangedup,nottotallysurewhereitisbut—P:There’salayerofdirtallalongthatbaseboard—P:Ohyeah.P:Thewalldoesn’tlookcleaneven.P:Huhuh.P:No.P:Nothinglooksclean.

P:Ugh.Thedoorhandle.Ew.M:So,ingeneral,theoverallcleanliness—P:I’mout.M:makeanimpact,umm—P:IfIhadashoppingcartfullofstuff,Iwouldjustbedone.Imean,seriously.M:Okay,okay.P:Idon’tlikenothingthatmoves.M:Umm,sowewerealsotalkingaboutthisideaof,youknow,bugswhereyouseeone,therecouldbemore,andingeneral,what,Iguesswhatisitabout,youknow,seeingabug,whatisitaboutthebugthatconcernsyouintermsoffoodsafety?P:Cleanliness.P:Yeah,theycarrydiseasesandareunclean.P:Well,Imean,howdidthebuggetthere?So,ifit’sopentothatbug,isitopentoeveryotherkindofinsect?M:Anythoughts?P:Myconcernwouldbealso,whatiftheygotintosomething?Like,whatifIbuysomething,that,youknow,Godforbidtheygotintosomething?Saytheyleft,buttheygotintoit.Theykindofmessaroundwithit,it’slike,alright,nowI’vegotthisthing.I’vegottagoback,andI’vegottotellthemwhathappenedandmaybetheydon’tbelieveme,andit’sjustlike,it’sjustahassle.Like,at,atbest,it’sahassle.P:So,here’stheone—P:OhGod.P:Open,thisiswhatIpicture.Likeasixpacks,likethelittlecans,likemymomtaughtmethis.Butwouldwipethetopofthecan—P:Ido.Iwashit.P:Becauseyouknow,like,youdon’tknowwherethat’s,butthatiswhatIpicturewhenIseesomethinglikethat.Evenifit’stheone,thatoneit’scrawlingaroundhavingit’sfun,evenifit’s

thatone.Andit’sprobablynottheonlyone.Ijustpictureitkindabeingdirty.Likesignifyinguncleankindof.P:Justyouseethatandyoujustthink,what’stherestofthestorelike?Imean,thisisn’tevensomewherethatuhh,acustomermightsee,Imean,Idon’tthinkI’dgotothebackpartofagrocerystore,butjustknowingthatthat’sthere,thenyoucanonlyimaginewhattherestofthestorewouldbelike.M:Soalsotheofwherethat’stakingplace?P:Yeah.P:Andyouknow,whetherit’sbythedoor,likethefrontwementionedversusyouknow,thebackandkindof,ofthatreflectionuponhowthestoreisbeingkeptorcouldyouknow,youallelaborateonthat,andthatideaofthis,youknow,whatelseisgoingon?P:Well,like,oneofthethingswetalkedabout,youknowlikeruralversussuburbanorurban,likethatwouldn’tactuallymattertomeinthiscase.Itmight,itmightbemoreprevalentinaruralareaorasmaller,non-chainbutitwouldn’tmatter.Itwould—P:Yeah.P:That,that’skindofazerotoleranceinmybook.P:Yeah.(Pause)M:So,umm,Iguesswouldyouconsiderthesituationsafeorunsafeintermsoffoodsafety?P:Unsafe.P:Unsafe.P:Unsafe.P:Unsafe.P:Unsafe.M:Okay,umm,and,ifyouwereshoppingonthisparticularday,wouldyoubuyanythingfromthestoredepartment?P:No.

P:Idon’tknowwhatdepartmentitis,butno.M:Umm,oranythingfromthisparticularstore?P:No.P:Iwouldstillbuysomethingthat’scompletelypackaged,maybe,ifIneededtohaveit.Like,Iwouldn’tlikeleavemycartandwalkout.,but--P:Ifmycartwasfull,anythingprepackagedwouldprobablystay,butanythingcardboard--P:Likestuff,Imean,I’veboughtcornmealandopeneditupandfoundworms.P:OhGod.P:So,umm—P:Yeah.P:I’mgood.I’mfromthecountry,thesethingshappen.But,umm,nothingthatwasn’tsealed.M:[P1],thequestionweaskedwaswhetherornotyou’dpurchaseanythingfromthedepartmentorthestore.P:WouldIpurchaseanything?M:Mmmhmm.P:Notthatday.(laughter)M:Okay,like,soI’mhearingsomedefiniteno’s,someyouknow,I’dkeepthepackagedstuff,umm—P:ItmightbesixmonthsbeforeIwentback,noproblem.P:I’dbereallyspecificaboutthepackagingthough.BecauseIknowlike,forme,aboxandgluemeans—P:Yeah.P:Meansit’smorelikelytorunin,you’remorelikelytorunintosomethinglikethat.Umm—

P:Well,stufflikecerealthat’sinthesealedplasticinsidethebox,I’dbe—P:Yeah.P:I’dpickthat.That’swhatImeant.P:Yeah.M:Anyotherthoughts?Anyoneelse?P:Youknow,whenIfirstgotdownhere,Ihad,therewasnoroachesinthepartwherewelived.(pause)Andoneday,I’dbeentothegrocerythedaybeforethatorthatday,Ifoundacoupleofroaches.P:FoundP:AndI’m,I’mgoing“Ahhh!”tomyneighborandshesays,youprobablybroughtthemhomefromthegrocerystore.Seriously,andIhavebeentoldthatmorethanonceorheardsomebodytellsomebodyelsethat.Morethanonce,soIguesssomewhereinmyheadmaybe,I’vealwayskindofassumed,althoughI’veneverseenoneactuallyinagrocerystore,thatthey’rein,they’rethere.Idon’tknowifthat’strueornot.Ikillthem.Idon’thaveroaches,butIrememberbeingtoldthat.M:Haveothersheardthat?Agreeordisagree?P:BasedonwhatIknow,like,IhavefamilyinPuertoRico,andtheywill,theyusedtoyouknow,liketheywouldtrytosendthings,andmymotherwouldbelikeleaveitinthegaragebecausewe’renotbringingthatboxinthehouse.Sothatwasaprecautionbecausetheboxesthemselves,theyworry.Sothey’dbeliketakeoutthefoilwrappedandwrapeverythinginfoil.Everythingwouldbefoilwrapped,thenyouwouldtakeitout,andneverletaboxin.Anditwasforsomethinglikethat.So,I’mperfectlyhappytobelievethattheir,liketheirproducethatcomesinabox,thentheyhavethat.Ijustdon’twanttoknowit.P:Yeah.P:Thisisshowingmethat,atleastonthisday,ifIwalkedintothisplace,thatImayhaveaccidentallycomeupon,Iwouldprobablywalkout.P:Iknow,umm,havingworkedintheproducedepartment,umm,Ihaveactuallyhadboxes-noroaches,buthadboxesthathad,specificallycornhadspiders,andwejust,rightinthetrash.The–P:wholebox.

P:Wholeboxisgone.Andusuallywe’llendupwithashortageofthat‘causeuhh,we’llusuallythrowtheboxandtheonethat’sover,ontopofit,umm,andtherestwillbefine.Butlike,ifwe,wehavejustlikeacouplespiders,it’sjustlike,alright,that’sdone.Notputtinganyofthatout.P:Right,becauseyoucan’triskwhateverandyouknow,anypersonreally.M:Sothisideathat,youknow,ifmostlikelymayormaynotbegoingon,theremayormaynotbebugsinthegrocerystore,butseeingoneiskindoflikea—P:Ano-no.P:Adealbreaker.(laughter)P:Yeah.P:Ilikethat,yes.P:It’sadealbreaker.P:I,I’dprobablystillcheckoutwithP:VisiblyP:Iwouldn’treallygowithproduceatthispoint,anymore,butumm,youknow,itwouldcertainly,itwouldgoonadepartmentbasis.‘CauseifIseetheirmeatdepartmentandit’svery,it’sisolated,it’sverycold,it’sverywell-kept,youknow,seeingthatinthedeliortheproduce,I’llskipthatdepartment,butI’ll,maybethemeatdepartmentisstillokay,ummbutasfarasgrocerywherethingsareprepackaged,Imightbefine.Imight,Iwon’tprobablyleave,butI’llcertainlybemorewaryofotherdepartments.P:Ican’t.I’mtooafraid,so—(laughter)P:Wedon’tM:Okay,sowouldyoualldoanythinginresponsetoseeingthis?P:Oh,Iwouldtellthem.Yes.

P:Mmmhmm.M:Whowouldyoutell?P:Iwould,whatevermanagerwasondutythatnight.P:Iwouldgouptowhatisgenerallycustomerservice,likewheretheysellthecigarettes.Umm,andbelike,“umm,IwasjustinthewhateverdepartmentandIsawaraw,andI’mjustlettingyouknow,becausethisdefinitelychangesmyopinion.”AndIwouldsayitthatway.That’sdefinitelymyway,butIwouldsaythisdefinitelychangesmyopinionifI’mseeing,iftherewasanareaIwasjustin.Evenifit’sonthewaytothebathroomorsomething.P:Yeah,it’salivethere.M:Anything?P:IwouldtellthesamethingIfoundaroachtherebecauseIdon’twantthemtogetawaywithit,so(laughter).Maybe,probably,I’dkillitfirst.(Laughter)P:Killitwhat?Maybe?P:DependsontheshoesI’mwearing.P:Iwon’tkillit.Huhuh.I’mnotkillingit.Nope.P:I’llkillit.P:Yeah.P:I’dkillit.P:Notinflipflops,butprettymucheverythingelse.P:Andnowgrocerystores.That’sevenmorecreepy.(laughter)P:Yeah,I’dkillitandthentellsomebody,like—P:Belike,thereitis.P:I’dbelikewhere’ditgo?Andlike--

P:Imightbetenfeetawaytakingapicture,butI’mnot—M:Wouldanybodyelsetakeapicture?P:Idon’tthinkIcouldgetmycameraoutfastenough.P:Thatwouldn’t.P:Yeah,inthelight.Partofwhatfreaksmeout,thatisabrightpicture.P:Isthata,isthatroachlikedeadonit’sback,oristhatalive?P:No,it’sonit’sback.P:ItkindalookslikeP:He’snotonhisback.Huhuh.P:You’reeithernotcleaningtheplaceenoughandyou’vegotadeadroachorit’saliveinthelight,thatisbad.Thereisnogoodwiththis.P:Yeah,atleastpsychologically,Ijustcouldn’t.P:Maybehegotintothefruitbarfromthefirstpicture.P:Foodpoisoning!P:Itwassobad,hekeeledover.P:Itwasthecottagecheese.M:Howaboutyou,[P8],wouldyoudoanything?P:No.IfIjustseesomethinglikethat,I’mnotjustgoingtoleaveitandcomeback.Idon’tknowthatI’mgoingtocallanybodyoutaboutit.That’stheirproblem.Idon’tcarethatmuch.P:Oh,I’mgoingtotellya’.M:[P10]P:MyenergyIguess.(Pause)

P:Goingtothegrocerystore,firstofall,isnotoneofmyfavoritethingstodo.I’malittlebitbetterthanIhavebeen.ButifIwashalfwaythroughwithmygroceryshopping,andIwasnotinthemoodtobethere,Iwouldgoaheadandjustbuythemandleave.Ijustappearlazy—P:I’lltakemychancessomeplaceelse.P:IwashanyproduceanywaywhenIgethome.SometimesIsoakit,dependingonwhatitis.Thecannedfood,Icanwipeoff.Theeggs,Icanwashthoseoff.AndIguessit’sjustamoodthing,becauseIknow,Iknowthere’sroaches,period.AndIhonestlybelievethatthereareafewroachesingrocerystores.Idon’twanttoseethem.Ireallydo!P:No,Ibelieveyou.Ijust—P:Ijustdon’tthinkyoucangetentirelyawayfromthem.Nowthatwholething,thatpicture,isdirty.P:Youbet.P:Allthatmess.P:Yeah.P:AndI,Imean,Ireallyhateroaches.Ismack,IwentoutsidelastnightandsomethingflewinandIhadapotinmyhandandIsmackeditagainstthewall.Then,Ihadtoscrubthewall.(laughter)P:Itlookedlikearoachtomethathadflownin.Arethereflyingroaches?Idon’thaveaclue.P:Yes.P:Isthere?P:Yes.P:Well,andthat’swhatthatwas.BecauseIwasnotintheandIreally,reallyhatethem.P:IgrewupinMinnesotaandIneversawaroachIthinkwithininthefirsttwentyyearsofmylife.Which,youknow,that’sfine.I’mdownhere,Icanlivewiththem.Whatever,butIreallyhatethem.Butallthatdirttheredoesn’t—M:Sothedirtinessgoingontheretoo,sodoesseeingthisaffectyou?Doesitaffectyourimpressionofthestore?

P:Mmmhmm.P:Yes.M:Isitmostlythedirtinessorthebug,or--?P:Both.P:Both.P:Thewholething.P:Becausethebugissurvivingbecauseofthedirtiness.Nobody’scleaningit.P:Yeah.(Pause)M:Ummandthen,onemorekindofsidenotequestion,[P10]mentionedwashingherproduceandeggsandstuff.Doesanybodyelsewashanything?P:Mmmhmm.P:Mmmhmm.P:Yeah.P:Iwash—P:Absolutely.P:Iusually,Iusuallydosomedishdetergent.Then,Ialsoturnaroundanddovinegarandwater.M:Sodoyouusuallydoiton--?P:IusuallydoitonallthefruitsandvegetablesbecauseI’mtryingtogetthedirtoffandtryingtogetthewaxoff.So—M:Okay.Others?Washing?P:I,Idotendnottowash,soit’sfunny,ItendnottowashuntilIuse—

P:Well,yeah.P:Becauseit,becauseit’llgobadsooner—P:Quicker,yeah.P:Ihaveumm,andthere’splentyofstuffthatIleaveonthecounter,anditdoesn’tgetrefrigerated,umm,soitreallyalldependsonwhatyou’retalkingabout,umm,intermsofwhatI,whatIwillwash.Butlikeberries,Iwashinalittlebitof,inatinybitofvinegarandwater‘causetheylastsomuchlongerthatwayasanantifungal.It’sawesome!P:IwashitwhenIgetreadytouseit,you’reright.(coughing)P:Youokay?P:Mymotherusedtoputsaltin,inwhileshewaswashingsomevegetablesthere,andIaskedherwhyandshesaidbugs.There’sbugs.P:Itgetsthebugsout.Mymomsaid—P:Mygrandmotherdoesthat.P:Broccoli.P:Mygrandmotherdidthat.Mmmhmm.P:Kindathat.P:Mymother,ohyeah,mymotherusedtodothatforbroccoli.Icanremembernow.P:Yeah,mygrandmotherusedtodoitforlikebroccoli,andforlikecollardsandcabbage.P:Uhhuh.P:‘Causeitgotthebugsout.M:[P5],doyouwashanything?P:Yeah.M:Whattypesoffoods?

P:Allvegetables.Allfruits,applesespecially.AndthenIuseaknifetoscrapeuptheextrawax.P:Mmmhmm.P:Andyes,Ihaveseenmyparentsusesalt,butIhaven’tdoneitmyself.P:I’vedoneitwithbakingsodabeforetoo.Therewasaboylikewhodidascienceprojectatmyson’sschool,anditendedupyouknowlikeinsomethingliketheschoolnewsletterorwhateverandthesewerehisresults.Anditwaslikethedifferencebetweenthevegetablewashyoucouldbuy,likeRefreshorsomething,andit’sbasicallybakingsoda,plainwater,andIremember,likebakingsodawasjustasgoodasthethingyouboughtofftheshelf,soumm,Iprobablydidthatonsomethingatsomepoint,butthethingthatmattersthemosttome,anditwasaboutkeepingitaroundwasthevinegar,thevinegaronthoseberries.So,mosteverythingelseIdon’thaveaproblemwithkeepingfreshoramIworriedaboutthebacteriaonit.So—M:[P4],didyouhavesomething?P:Yeah,IusuallywashallmyproduceandmeatandIuseabitofturmeric—M:Tumeric,okay.P:‘Causetheytellit’sgoodforthatthing.Ittakescareofgermsandstufflikethat,so.P:Whatdoyourinsemeatin?P:Tumeric.P:Really?P:Freshordry?P:Umm,it’sthepowdered?P:Thepowdered.P:Powderedturmeric?Okay,Ididn’trealizethat.P:Ihaveneverheardofthat.Iusethatforchickensoup.P:Yeah.M:Yousaidthatyouwashedmeats.Canyouelaborateonthat?

P:Yeah,IusuallygetthemeathomeandIwashitbeforeIstartcookingit.P:YeahIusuallyusesaltandmarinateitlaterafterwashingit.So,yeah,justsalt.P:Typicallyforme,Iumm,rinseitrealgoodbeforeIcookit.M:Okay.Dootherswashmeatsandwhatmeatsdoyouusuallywash?P:Idoallmeats.P:I’veneverwashedmymeat.Ineverknewyouweresupposedtodothat.P:I’verinsedwholepoultryisthewayIwouldsayit.‘Causeliketurkeys,Ialwaysendlikechickens,likeIwouldrinsethat—P:Likewholeones?P:Yeah,likeawhole.P:Wholeone?P:Yeah.Whenyoubefore,you,tome,Idon’tevenknowwhyIwouldsaythatlikeIjustgenerallydoittowhatisalreadybeen—P:Cut.P:Processed.P:Yeah,yeah.P:Yeah,likedebonedandallthatforme,Idon’tdoittothatmeat,butIdefinitelydoittoawhole,toawholebird.P:Nah,Idoittoall.P:AnythingIhavetotakegutsoutof—P:It’sfunny,Isayawholebird,butifIgotabreast,likeawholeturkeybreast,Iwoulddoittheretoo.P:SowouldI.P:Whenthere’sacavity.Soforwhateverreason,ifthere’sacavity,Ikindoffeel,andIwouldusesaltandIcanpicturelemon.Liketakingalemonacrosstheoutsideandit’sprobablymore

ofanantisepticsortofsamekindofthing,andIwouldrinseitstillafterI’vedonethat,butthatwouldbemy,youknow—P:Even,evenyouknowlikebreastandindividualpieces,Istill—P:Youdothesamething.P:Ijustgrewuprinsingmeat.P:Okay.M:Okay,umm,andsoI’mhearingthelotsofvarietyofthingswashing,differentkindsofsolutions,vinegar,bakingsoda,salt,differentpreparations.Okay,great.Anymorethoughtsandcommentsonthat?P:Canwetaketheroachoffthescreen?M:Okay.(laughter)P:That’swhatI’msaying.Ican’tlookatit.M:We’rebeginning,sodon’tfeelbad.M:Umm,okay,soumm,thefinalquestionthatIhaveforallofyou,isumm,ifyoucouldcomeupwithadefinitionforfoodsafetywhatwoulditbe?P:God.Idon’tknow.P:Savetheessayquestionforlast.P:Weren’ttheseallessayquestions?M:Okay.P:Yeah,Iwasgoingtosay,Idon’tknowifIcouldcomeupwithadefinition.M:Okay,welljustliketoyou,Iguess,ifyoucouldcomeupwithadefinition.P:Probablywhathesaidearlier.LikeifIhavetoquestionit,likeifI’mlikehmm,isthisgoingtolike,thenIprobablyshouldn’tbuyit.Like,likeifit,likeisthis,isthis,isthisgonnabeokay?P:Isthisgonnamakemesick?

P:AmIgonnabeokay?Youknow,thenIprobablywon’tbuyit.(Pause)P:Iguesstome,like,itwouldbeatthestore,obviouslyfollowifitwasliketheoneswe’veseen,butImeanifthefoodjustlookslikecleanandfreshandlikesomethingI’dwanttoeat,youknow?Imean,I’mnotgoingtogobuyfoodthatdoesn’tlook—P:Appealing.P:Yeah,appealing.P:Appearances.P:I’mnotgoingtogobuysomethingthatdoesn’tlookgood.Iguessmydefinitionofgood,whichIdon’tknowhowtoexplainthat,butyouknow,likeeverybodyknowswhatthey’relookingfor.P:Iwasgoingtosayone,theappearance,buttwo,unfortunately,Idopayattentiontothesanitationgrades,soifthesanitationgrade’stoolow,Idon’teven—P:Yeah,no.P:Becausethere,Iknowthere’sastandardizedchecklistand,andsomebody’sgoneandsaid,okay,noyou’redeficientintheseareas,soifyou’reina94,95,I’mokay,butifyou’reinthe90,ohmy.P:I’veactuallystraightupwalkedoutofrestaurantsthathavehad—P:Yeah.P:--sanitationscorelikethat.P:Yeah.Ifyougota90,thatmeanstheinspector—P:Andyoucancheckitallonlinenow.P:Weliveintheageof—P:Theygiveyouagradeof89.P:Idon’tknow.SanitationusuallymeansnothingtomebecauseI’vebeentoaBurgerKingthathad100%sanitationratingandIvery,so,signsdoesn’tmatter.

P:IthinkthefirstproblemisthatitwasaBurgerKing.P:Yeah.(Pause)M:Others?Definitions?P:Definitionoflikesafefoodorfoodsafetyforthestore?M:Food,butdefinitionoffoodsafety.P:Foodsafety(pause)Iwouldsayworkingwithfoodinawaythatkeepsitfreshandfreefromcontamination.P:Mmmhmm.P:Ilikethat.P:That’sexcellent.P:Lowe’s.Theonenexttome,redideverything,andwhentheyweredone,everythinglookedsofreshandsoclean,nomatterwhatdepartment,Iwentinrightafter.Umm,likethesaladbartheyhadmadeuporthechickenthat’spreparedandyoucanbuymeals,justthewholething,itjustfeltgoodtogointhere.AndIknowinmyheaditwas,everythinginthisstoreisnewandcleanandit’sgoingtobesafe.Whereas,probablythelasttimeIwentin,andthiswasafewyearsago,IstillremembergoingintoanoldFoodLionandthinking—P:Notsomuch.P:Yeah,andIboughtafewthingsandleft.Ididn’t,soIguessifyouspruceup,I’mgoodtogo!M:[P6],[P5],doyouhaveanythoughtsondefinitions?P:Umm,actually.M:So,I’mhearingalotoffresh,clean,appealing—P:Freefromcontamination.M:Freefromcontamination—P:That’stheimportantpart.

M:Umm,andkindofhandlingandalsomaybeornotthesanitationscoresof,youvaluethat.Okay!Awesome,umm,that’sallthequestionsthatIhave,umm,I’mgoingtoletumm,Kinseydoaquickrecapofalltheideasandif,makesurewegotyouknoweverythingcorrectwithwhatyouguysweresayingandumm,ifthereareanythingsweneedtochangeorwhatnot,thingsweneedtoclarify,letusknow!So—C:SoIguesstheumm,okay,so,itlookslikewehaveawiderangeofshopping,soyouguysseemtoshopatgrocerystoresfrommaybe2-3timesperweektoonceortwiceamonth.Umm,thestores,widerange:Lowe’sFoods,Kroger,HarrisTeeter,FoodLion,Aldi,theFarmer’sMarket,andthenCostcoandSam’sClub.ItseemslikeyouguysreallylikePublix,butthere’snotonearoundhere,soyoudon’tshopatitasmuch.Umm,itseemsliketheHarrisTeeterandLowe’sFoodsmightbehigheronyourlistthanlikeaFoodLion.Umm,let’ssee,andthenthethingsthatareimportanttoyouareumm,customerloyalty,customerservice,agoodreputation,cleanliness,cost,umm,specialtythings,convenience.Umm,let’ssee,andthenhowmanytimesdoyoupreparemealsaweek,umm,itrangesfromonceortwiceaweektotwentymealsaweek,umm,sothatalldependsonyourfamilysizeorifyoujustcookfoodforyourself,umm,Iguesshowyoucook,andthenyouguyspreparemealsforchildren,family,friends.Umm,andthenthefirstpictureofthesaladbar,umm,yousaiditwasofmelonandcottagecheese.Uhh,Iguessthemainthingwasitwasunappealing,umm,youdidn’tknowwheretheutensilshadbeen,youdidn’tknowwho’dtouchedthem,umm,don’tknowhowlongthefood’sbeenout,youdon’tnecessarilywanttogetfoodthat’sbeenoutfortoolong.Uh,let’ssee,andthenyousaidyou’dratherumm,purchasethemelonandcutitupyourselforbuyitintheplastic,pre-packagedboxesinsteadofbuyingitoffthesaladbar.Umm,andyousaiditnecessarilydoesn’tlookhazardous,you’dstillbuythingsfromthatdepartmentorthatproducedepartmentandyou’dstillgotothatstore.Andyouwouldgototellsomebody.You’dgotothemanagerorthehealthdepartment.Uhh,forthedogbones,umm,definitelyunappealing.It’ssomethingthatyouguysdidnotlike.Yousaidcouldpotentiallyattractthings,starttosmell,attractbugs,youdon’tknowwhatwasuhh,behindthecounter,youdon’twanttobuythingsuhh,behindthecounterifitwasmeat,uhh,youdon’twanttohavetherawthingsnearthedogbones.Umm,someofyousaidyoumaybuytheseafoodintheglasscasebelow.Otherssaidyouwouldnot.Umm,someofyousaidyouwouldstillbuythingsfromthatdepartment.Overall,itseemedlikeyouwouldstillbuythingsfromthatstore,justmaybenotthedepartment.Umm,andyousaidthatthiswouldaffectyourimpressionofthestoreandyoumaynotgothereasoften.Umm,andthenyoualsosaidlocationmakesadifference,soifyouthink,someofyouthinkthismaybemoreacceptablethaninabigchain.Uhh,thethirdpicture,sothesanitizerpailontopoftheseafoodcase,younoticedthat,andyoudid,somewerekindofiffyaboutit.Youthinkthatmaybeit’sprobablysafeifthey’rejustcleaning,andifyouseepeopleactivelycleaning.Umm,you’reworriedaboutsomeoneputtingaraginitandthenitsplashingontheseafood,butifit’stotallyencasedinglassandthere’saslidingdoorontheback,you’reokaywithit.Umm,andyoualsosaidthatbehindthecounterlooksveryclean,soalso,youguysalsothinkthat’sprobablyamorecleanstore.Umm,forthefourthpicturewiththebug,withthecockroach,umm,youdefinitelydonotthinkthisissafe,ummmostofyousaythatyouwouldnotgotothisstoreif

yousawthecockroach.Someofyousaidthatifyouwereinthemiddleofshopping,youmaycontinueshoppingandthenjustpotentiallybuythepre,umm,packagedgoods,andnotjusttheproduce.Umm,someofyousaidyoumaycontactthemanagerorcontactsomeoneincustomerservice.Otherssaidthattheywouldnot.Umm,andyousaidthatthiswoulddefinitelyimpactyourimpressionofthestorebecauseitlooksdirtyandyou’reseeingabug.Yeah,Iguessfoodsafetytoyouisthatfresh,clean,appealing,freefromcontamination,andlookingatsanitationscores.M:Isthatokaywitheverybody.(Groupconsensusofyes’s)M:Alright,awesome!