Childline Gauteng - Annual Report 2019 ... - NET

1 | P a g e

DEPARTMENT OF SOCIAL DEVELOPMENT - NOT FOR PROFIT REGISTRATION NUMBER - 040-010-NPO & A REGISTERED CHILD PROTECTION ORGANISATION

NOT FOR PROFIT COMPANY REGISTRATION NUMBER – 2015/173593/08 SARS PBO NUMBER – 9300 495 78

Tel: 011 645 2000 Fax: 011 645 2020

Toll Free Number: 08000 55 555 P.O. Box 32453, Braamfontein, 2017

Website: www.childlinegauteng.co.za Twitter: @childlinegp

Facebook: @childlinegauteng

ANNUAL REPORT

1 April 2019 – 31 March 2020

CHILDLINE COMMUNITY BASED CENTRES Childline Inner-City, 305 Children’s Memorial Institute, Hillside Street, Parktown – 011 645 2000 Childline Soweto, Chris Hani / Baragwanath Hospital, Old Potchefstroom Road, Soweto – 011 938 8745 Childline Sebokeng, Emfuleni Municipality, 3 Moshoeshoe Street, Sebokeng – 016 592 5327 Childline Orange Farm, Arekopaneng Youth centre, 14356 Extension B, Ward 4, Orange Farm - 072 597 9096 Childline Tembisa, Rabasotho Community Centre, No.2 Qaga Street, Andrew Mapheto Drive, Tembisa – 011 926 1282/1983 Childline Katorus, Resource Centre, 824 Ramokunopi West, Katlehong - 011 905 0920 Childline Diepsloot, Winds of Life Community Centre, No. 6 Peach Street, Extension 6, Diepsloot – 072 537 8685 Childline Tshwane – Nacosa Project, Umvelingqangi Youth Centre 1658 Bushveld Road, Winterveld – 073 538 3114 Childline Tshwane – Telkom Foundation Project, MH Balyoi High; NM Tsuene High; Ruabohlale Secondary; Seageng Secondary; Winterveld High

CHILDLINE GAUTENG PATRONS The Most Reverend Desmond M Tutu, O.M.S.G. D.D. F.K.C. Anglican Archbishop Emeritus of Cape Town and Ms Leah Tutu: Who say: “…so let us go forth… and hold before the world the dream… for a world of peace, of equality, of freedom, of love, of

caring, sharing, compassion, of laughter and joy. Prophetic Witness in South Africa (1996).

CHILDLINE GAUTENG BOARD OF DIRECTORS: Tshebo Mokoena (Chairman), Sandi Mbatsha (Vice-Chairman), Candice Whitefield (Treasurer), Vivienne Davidoff (Secretary and

Help Line Volunteer Rep.), Nick Dennis, Olivier Barbeau, Anne Letsebe, Prelene Hibbert, Andile Stofile, Disebo Moephuli, Melanie Vogt-Theron, Neo Mosebo, Thandi Xaba (Sunlight Safe House volunteer Rep.). Shaughan Ellis (Finance Manager) and Lynne

Cawood (Managing Director) report to the Board.

2 | P a g e

TABLE OF CONTENTS

CHAIRPERSON’S REPORT – TSHEBO MOKOENA ................................................................................... 3

MANAGING DIRECTOR’S REPORT – LYNNE CAWOOD .......................................................................... 3

SITUATIONAL ANALYSIS OF CHALLENGES FACED BY CHILDREN IN GAUTENG ..................................... 4

VISION STATEMENT .............................................................................................................................. 7

MISSION STATEMENT ........................................................................................................................... 7

VALUES STATEMENT ............................................................................................................................. 7

SERVICES ............................................................................................................................................... 8

HELP LINE .............................................................................................................................................. 8

SUNLIGHT SAFE HOUSE ....................................................................................................................... 14

COUNSELLING AND SUPPORT SERVICES ............................................................................................. 24

COMMUNITY AWARENESS AND PREVENTION PROGRAMME (CAPP) ................................................ 27

CHILDLINE COMMUNITY-BASED CENTRES (CCBCs) ............................................................................ 30

INFORMATION HUB: TRAINING, YOUTH DEVELOPMENT AND DIGITAL INFORMATION ................... 42

CHILDLINE TSHWANE PROJECTS – NACOSA HIV / TB / GBV PREVENTION AND TELKOM

FOUNDATIONS SCHOOLS .................................................................................................................... 45

MARKETING ......................................................................................................................................... 47

SUPPORT SERVICES ............................................................................................................................. 48

DONATIONS IN KIND ........................................................................................................................... 51

FINANCIAL CONTRIBUTIONS ............................................................................................................... 52

3 | P a g e

CHAIRPERSON’S REPORT – TSHEBO MOKOENA

We are living the “new normal” and continue to be inspired by the amazing work Childline has done during the national Covid-19 emergency. Writing this on the morning of June 16, a historical, bigger and bolder day when young people of yesterday took a stand for the likes of me to be where I am today. June 16 is *Rems’ birthday and this is what he shared: “Wising myself a happy birthday. May I be blessed with the determination and courage to never give up on my dreams even if they feel out of reach on this wonderful day. I wish for good fortune in my life and great happiness that never ends”. I was humbled and inspired by Rems’ birthday wish of determination and courage for his dream is so simple and childlike but very deep. Childline should always be courageous, determined (never give up), seek fortune and happiness for children. As Rems says, some dreams may feel out of reach, but just like children, we should never stop dreaming. My thanks to the Childline staff, volunteers, funders and all their families. It really takes a village to raise a child. Throughout social and physical distancing we have kept the Childline village intact. As the saying goes never waste a crisis. This Covid moment should spur us into more action on inequality, poverty and disadvantage. No one should be left behind. #innerchild

Tshebo Mokoena Chairperson: Childline Gauteng. *Phukelo Rems Mohale is a 30 year old professional mechanic at Life Green Group. Rems drove with the Pirates runners, 500 kilometers from Kimberly to Johannesburg, as we fundraised for Childline. Let's keep moving for a better tomorrow for Children. Keep donating to 500kaysforkids.co.za

MANAGING DIRECTOR’S REPORT – LYNNE CAWOOD

Childline Gauteng is currently operating under the Covid-19 State of Pandemic and our Help Line has made a remarkable contribution to supporting families and communities by taking 40 000 calls during Levels 5 and 4. The comparison of the Help Line stats during Covid-19 Level 5, to the same time in the previous year, indicate the following percentage increases: 67% increase in the number of calls to the Help Line; health problems 99%; poverty 95%; all forms of abuse 62%; family problems 77%; services 85%; HIV/Aids 87%; neglect 54%; and, substance abuse 70%.

4 | P a g e

These increases confirm the great need for: psycho-social support; information dissemination regarding Covid-19; the alleviation of hunger and poverty; protection services for children and women; and, a caring response to children’s fears during this disaster. This pandemic has necessitated the re-organisation and capacitation of services to support the most vulnerable. The Childline services achieved the following in the past financial year 1 April 2019 – 31 March 2020:

The Help Line 08000 55555 continues to serve around the clock, 365 days of the year, answering 249 984 calls, of the 366 092 dialled in to us. 18 014 cases / counselling contacts were opened

The Childline Community Based Centres – 2 018 clients were assisted with: 9 221 individual counselling sessions; 38 psycho-educational groups; 119 Junior Leadership sessions; and 148 events reaching 35 125 community members

The Sunlight Safe House provided foster care for 91 children and overnight placements for 133 abused, abandoned and neglected children with an additional 129 overnight services

Childline Awareness and Prevention Project (CAPP) reached: 139 Schools / ECDs and 70 557 children; 1 140 teachers in 61 workshops; 6 027 parents in 66 talks; 19 training sessions for 726 lay and professional people; 439 children in the Junior Leadership training - 84 sessions

This phenomenal achievement was only possible with your support and we sincerely thank you! We are extremely appreciative of the many staff, volunteers, partners, directors, government departments and friends who have helped us to make this very significant contribution to children and families. Our collective vision for our country of equality, social justice and economic stability for all children and families is possible after Covid-19. We continue to be guided by our SA Constitution and Bill of Rights, seeking to ensure the implementation of Section 28 pertaining to children. We thank you for being on this journey to co-create a country where the dignity of all humanity is respected in the interests of our children and future generations.

Lynne Cawood Managing Director: Childline Gauteng

SITUATIONAL ANALYSIS OF CHALLENGES FACED BY CHILDREN IN GAUTENG

The many challenges we face as a country has a profoundly negative impact on developing children. The South African Police Service (SAPS) statistics report 2.2 million crimes, many of them violent, committed in the past year. The Optimus Study (2016) found: 35.4% of all children experience some form of sexual abuse; 34.8% physical abuse; 26.1 emotional abuse; 15.1% neglect; and 42% are exposed to or experience violence. In addition, Gauteng families are highly fractured with only 48% of children living with both parents, 36 % living with single mothers and 10% living with neither parent. Absent fathers are common and single mothers bear the burden (and joy) of raising our youth. Economic hardships exacerbate the problem with 40% of our children living below the poverty line. Please see table below – Gauteng Provincial Psycho-social and Economic Statistics.

5 | P a g e

Research findings confirm that exposure to violence and limited family support has a long lasting impact on the psychological, social, educational and developmental trajectory on the individual. These factor predispose youth to many challenges listed hereunder and are dealt with in all Childline projects. Abusive practices continue to plague us with high levels of violence against women and children. 38% of women in Gauteng reported physical and/or sexual violence (Child Gauge 2018). Exposure to domestic violence has a sad trajectory leading to many psychological problems and intergenerational family violence. Children experiencing or exposed to violence are at risk of: poor mental health; substance abuse; delinquency; lack of empathy and more likely to engage in bullying and in later life, intimate partner violence, or become a victim thereof. Exposure to trauma results in children developing post-traumatic stress disorder symptoms, poor academic performance and long term mental health problems. A traumatic event is outside the range of normal human experience where a person experiences, witnesses or is confronted with: actual or threatened death; serious injury, or a threat to the integrity of that person him/herself or another; and where the person experienced intense feelings of fear, helplessness or horror. The Covid-19 pandemic has resulted in additional trauma for children and families: according to the Society for Communication Research and Recovery (2010), children are more affected by disaster and their emotional reactions persist long after the initial crisis. Children exposed to violence are vulnerable to joining gangs and becoming bullies. Media reports alert us to violence in the schools which has extremely negative and tragic consequences for the entire school community, both learners and educators. Bullying is a common problem for youth – the 2012 National School Violence Study done by the Centre for the Study of Justice and Crime Prevention found that: 22.2% of high school learners (over 1 million) experienced violence, either threats or actual assault, robbery or sexual aggression, some of them repeatedly; 20% experienced cyber violence; were at a higher risk of developing substance abuse problems, anxiety, depression, or dropping out of school. Access to illegal substances and weapons was common place, exacerbating the problem. They also found that 70% of bullies had themselves been victims. Substance abuse, the misuse of drugs, alcohol or chemicals results in physical, psychological and emotional harm to the user or others. Substance abuse has a devastating effect on the family unit as well as on the performance of learners at school. It can be a symptom of other psycho-social problems and in turn gives rise to greater challenges for the family and individual. Suicide is always very traumatic, with hanging the most frequently employed method of suicide, followed by shooting, gassing and burning. Between 20 and 50 percent of people who kill themselves had previously attempted suicide. Teens that are at high risk are: those who have previously attempted suicide; have psychological and mental disorders, especially depression, mood disorders, schizophrenia and social anxiety; substance abuse and/or alcohol disorders; history of abuse or mistreatment; family history of suicide; physical illness; impulsive or aggressive tendencies; financial or social loss; relationship loss; isolation or lack of social support; easy access to methods or means of suicide; and, exposure to others who have committed suicide. Unwanted pregnancy is still a major problem although the Department of Education has made major strides in reducing teen pregnancy through their Policy on Management of Learner Pregnancy focusing on prevention and information dissemination. The 2017 General Household Survey by Stats SA estimated that in 2016, 15 740 learners reported pregnancy which is greatly reduced from previous years. Sadly, unwanted pregnancies can

6 | P a g e

perpetuate the cycle of deprivation leading to poorer educational outcomes, HIV/Aids, poverty due to lack of employment opportunities and neglect of the next generation. Contributing factors to teen pregnancy are: unequal power relations between the sexes; low self-confidence and self-esteem among young women seeking affirmation through being sexually desirable; no clear vision of a worthwhile future; pressures linked to poverty resulting in transactional sex as a survival strategy used by women trapped in poverty (Sugar daddies/ blessers). Research (Inspire: Seven Strategies to End Violence Against Children - World Health Organisation, 2016) indicates that positive parenting, early intervention and prevention, life skills, counselling, positive values and community activations, are the most effective methods of reducing violence and protecting children and youth. Prevention and early intervention services acting against violence makes both moral and economic sense: Save the Children South Africa estimate the cost of violence against children to be R238 billion in one year, in their publication, Violence Unwrapped (2016). An analysis of statistics from the Childline Gauteng services indicates that we are providing assistance to many families who are overwhelmed with the above mentioned psycho-social problems: The highest Help Line category of cases pertain to abuse; the majority of counselling cases are children with behavioural problems as a result of their exposure to trauma; our school project deals predominately with bullying and our Sunlight Safe House the majority of children come into alternative care due to neglect and abandonment. We focus on healing and information sharing to promote an end to violence, both sexual and physical. Peaceful problem solving mechanisms such as conflict resolution within families and communities is key. Our counsellors engage with every child-related problem with a view to providing individualised prevention, early intervention, risk assessment, access to child protection services if necessary and strengthening families to meet their physical, emotional, educational and spiritual needs. The absolute necessity of increasing services to children and families is very clear from the above short analysis of the state of violence and psycho-social problems in the country.

7 | P a g e

Gauteng Provincial Psycho-social and Economic Statistics (Child Gauge: 2013 - 2019)

Category 2013 2014 2015 2016 2017 2018 2019 %

Child population 3.3

million 3.5

million 3.57

million 3.55

million 3.63

million 4.1

million 4.18

million

Living with both parents 1.6

million 1.8

million 1.9

million 1.9

million 1.9

million 2 million 2 million 48%

Living with mother only 1.1

million 1.08

million 1.1

million 1.1

million 1.1

million 1.4

million 1.5

million 36%

Living with father only 146 000 148 000 135 000 168 000 138 000 140 000 133 000 3%

Living with neither parent 422 000 426 000 396 000 347 000 438 000 438 000 450 000 10%

Maternal orphans 63 000 127 000 98 000 89 000 107 000 88 000 85 000

Paternal orphans 320 000 289 000 283 000 256 000 283 000 279 000 277 000

Double orphans 94 000 95 000 79 000 78 000 85 000 88 000 93 000

Child-headed households 1 000 6 000 13 000 0 8 000 2 000 1 000

Poverty (-R965 per head) 1.139

million 1.196

million 1.219

million 1.3

million 1.4

million 1.7

million 1.65

million 40%

Reported child hunger 333 000 439 000 391 000 295 000 307 000 413 000 325 000

Living in informal housing 643 000 705 000 713 000 704 000 482 000

(2015) 580 000 583 000 14%

Foster children 58 000 55 027 53 411 51 568 50 379 48 132 45 848

VISION STATEMENT

Enlightened children, families and communities.

MISSION STATEMENT

Service excellence to children and families, facilitating: equality; human dignity; life; a name and nationality; family or alternative care; nutrition; shelter; education; health and social services; protection from maltreatment, neglect, abuse, degradation and exploitative labour practices; freedom from detention and armed conflict, for every child, as enshrined in the SA Bill of Rights and Constitution (Act 108 of 1996)

VALUES STATEMENT

The Best Interest of the Child: this principal governs all our work

Child-Centered: we provide child-centered services that take cognisance of the rights of children and young people and preserve the family unit where possible

Child Participation: we ensure children’s voices are heard in all of our projects

Accountability: we remain accountable to the children we serve, the social work profession, our partners and the Childline Gauteng team

Transparency: we remain transparent in all aspects of service delivery

8 | P a g e

Respect: we demonstrate respect for people of all class, race, language, religious, cultural and sexual orientations

Communication: we maintain open and direct communication

Transformation: we reflect all South African cultures in our management, staff and volunteers

Development and Empowerment: we work within a developmental and empowerment model of social service delivery

Confidentiality: respect for the client’s right to confidentiality within the limitations of the child protection system

Accessibility: responding to all child-related issues in our Community Based Centres and providing 24/7 emergency services 365 days a year on the Help Line and Sunlight Safe House

These values underpin our efficient, effective, specialised social services to children, their families and communities.

SERVICES

Childline Gauteng runs the following programmes:

24-hour toll-free Help Line

Face-to-face counselling services

Community Awareness and Prevention Programme (CAPP)

Juniour leadership programme in primary schools

Community Development – events promoting child sensitive spaces

Sunlight Safe House (SSH), offering emergency after hours care to abused, abandoned, neglected, orphaned and vulnerable children, as well as foster care in volunteer community homes

Training and development

HIV/Aids, TB and GBV prevention in Tshwane (Nacosa – Global Fund)

School psycho-social services in Tshwane (Telkom Foundation) Services are implemented from Childline Gauteng’s seven Community Based Centres, namely: Soweto, Sebokeng, Orange Farm, Tembisa, Katlehong, Diepsloot and the Inner City of Johannesburg. Childline also works in collaboration with Nacosa (Global Fund) and the Telkom Foundation in Tshwane.

HELP LINE

Strategic objective Establishment of a culture of child rights and responsibilities for all as enshrined in Section 28 of the SA Bill of Rights. We provide telephone counselling services for all child and family related issues which are preventative, supportive and empowering, whilst advocating for children and their families rights, as well as facilitating child protection services from statutory partners. The Help Line is toll free from Telkom, Cell C, MTN and Vodacom. We operate 24/7, 365 days a year and are available in all 11 South African official languages.

9 | P a g e

Help Line Staff

Head of department Sandy Mohapi (BA Hons Social Science)

Internal training Childline Training Department

Help Line Board Representative

Vivienne Davidoff

Help Line supervisors Pauline Damane (BA Psych, Social Aux Work); Gadifele Mokoena (Social Aux Work); Metoh Azunui (BSc Chemistry, BA Human and Social Studies – MA Development Studies)

Help Line Counsellors – staff

Mpendulo Ngwenya (BA Journalism); Zodwa Bashula (Social Aux Work & Student Social Worker), Nomsa Mokoena (Social Aux Work – in progress)

Help Line Volunteers – stipend & interns

Zanele Ndebele; Precious Tshabalala; Sylvia Phiri, Mapaseka Mogashoa, Maryhope Mopai, Queen Mabona,, Ntswaki, Lesupi, Stella Ntsoene, Dinah Page, Karabo Mokgomola, Siyabong Cebekhulu, Thully Sibiya, Precious Hlungoane, Natasha Baliwe, Ntombifuthi Hlomuka, Sinenhlanhla Mpungose, Manhla Mpakama, Florah Hlaka, Siphesihle Khenke and Puseletso Mokoena

Help Line Volunteers Lee Anne Van Kerkhoven; Neo Mabe

Introduction to Help Line Help Line counsellors answered 249 984 calls of the 366 092 calls offered to Childline Gauteng – a phenomenal achievement given our resource constraints. This figure constitutes the majority of the calls answered by Childline provincial offices nationally. The high number of children calling us is testimony to the comfort they have knowing that there is a caring children’s organisation just for them. We engage them in a child friendly, warm, non-judgemental manner knowing that research indicates that they will phone up to 20 times before they are brave enough to talk to us. They are curious about our services and often phone to “play”. Children gain mastery over many developmental issues through playing: communication skills; listening intently; use of the telephone; assess the voice of the counsellor and if s/he can be trusted; and, learn about their rights and responsibilities. We are honoured that

they chose to call us and use every opportunity to promote a positive relationship with each caller, building their trust and communication skills. They will often call just to wish us well, or to share their little joys and sadness. Our counsellors augment the caregivers’ role by helping with homework, encouraging them to do their best at school, wishing them a happy

birthday, or good night. Approximately 1 000 callers phoned to say thank you for our services. During the lockdown children engaged with Childline regarding COVID-19, and this enables us to give them basic information on the pandemic and how they can keep themselves and others safe. The Help Line promotes a culture of child safety through telephone counselling for children and their families regarding all their concerns. We do an individualised risk assessment in life threatening circumstances and facilitate child protection services from SAPS, FCS Unit, DSD and Child Welfare when necessary. The team continually seek ways to improve our relationships with these statutory bodies to ensure child protection services are delivered, as they are central to child safety in times of crisis. Counsellors follow up with every client until we are assured of a successful referral and the child’s safety. We are often humbled by the Ubuntu of our community members who assist in finding interim solutions to children’s difficulties. Prevention, early identification of problems and practical intervention all strengthen the family and community’s ability to meet the child’s needs. This service limits the exacerbation of problematic situations and promotes

10 | P a g e

optimal family functioning and emotional intelligence and child developmental opportunities. We recognise that families and communities are key to the positive development of each child and we advise on best practices. We adopt the approach that children need to take appropriate responsibility for assisting their loved ones according to their level of maturity. We help them develop awareness of how they may be contributing to negative outcomes through their behavioural problems. Children need positive discipline and we help them to recognise that it is their caregivers’ responsibility to ensure that they grow up to be respectful contributing members of our society. Our focus on training and development has resulted in a professional service from our counsellors, many who have tertiary education. Communities rest assured knowing that we are available around the clock. Help Line Statistics Childline has a 10-seater call centre and we are grateful to our pro bono partners: BitCo, for their highly sophisticated ITC equipment and support; Edge Data for ITC support; and Majestic3, who provide our data capturing and management system, allowing us to track all calls pertaining to a particular client, improved information collection, professionalisation of the service and management of counsellors. We have updated our website to allow for easy access to information and resources for the 165 categories of issues we deal with. This is especially relevant for our technologically advanced youth. Number of calls dialled to the Help Line over the past 6 years

2015 2016 2017 2018 2019 2020

Total Calls 339 088 305 223 370 223 394 303 337 522 366 092

Breakdown of Help Line calls per category The table below shows the major categories of reasons why children called Childline Gauteng:

Abuse (3 790)

Neglect (1585)

School problems (960)

Family relationship problems (1298)

Behaviour problems (657)

Legal issues (519)

Substance abuse (602)

Psychological health (284)

Poverty (335)

Health issues (165)

Sexual problems (109)

HIV/AIDS (93)

Homelessness (61)

Peer relationships (62)

Disability (56)

Alternative care (65)

Commercial exploitation (53)

Disability (56)

Discrimination (21), and problems related to refugees (24)

11 | P a g e

The services category (3 876) pertains to requests for information, abuse to counsellor, positive responses to our services and complaints

These figures correlate with statistics from Child Gauge 2019, indicating that family life in Gauteng is fractured and fraught with social problems impacting on children. A brief analysis indicates that children calling us report the following: Abusive practises represent 26% of calls, which are predominately: physical abuse at 8%; emotional abuse at 6%; children witnessing domestic and criminal violence at 1%; and sexual violation reports at 3% for rape, sexual assault, verbal sexual abuse and exposure to pornography for the balance of the 8%. Family relationship problems at 9% and family legal problems at 3.5% portray high levels of conflict, separation and divorce within families with concomitant care, maintenance and custody issues. Many of our clients experience fractured families, calling to debrief specifically because of their emotional trauma resulting from not living with their parents or with single parents due to separation, death or divorce. Problems children experience in alternative care i.e. adoption, foster care, institutional and informal care are at 0.4%, indicating the trauma experienced in separation from biological families and placement in child protection services, and remain vulnerable after removal from families.

3790

65

659

53

56

21

1298

93

61

519

1585

62

165

335

284

16

960

3876

109

602

3405

0 500 1000 1500 2000 2500 3000 3500 4000 4500

Abuse

Alternative Care

Behaviour Problems

Commercial Exploitation

Disability

Discrimination

Family Relationship Problems

HIV/AIDS

Homelessness

Legal Issues

Neglect

Peer Relationships

Physical Health

Poverty

Psychological Health

Refugee Child

School Problems

Services

Sexual

Substance Abuse

Undefined/Other

12 | P a g e

Poverty remains a cause for great concern impacting on family life at 2.3% of calls, often resulting in neglect at 11%, which went up significantly this year, coupled with homelessness at 0.4%. This is linked to commercial exploitation of children at 0.3% including child labour, sexual exploitation and trafficking. Disclosures of other social ills such as HIV/AIDS are lower than previous years at 0.6% indicating that the roll out of ARVs has had a profoundly positive impact on children. Refugee issues are at 0.2%, which may indicate that this vulnerable group are afraid to draw any attention to themselves by reporting problems. Discrimination is at 0.1%. Psychological health at 2%, physical health at 1% and disability at 0.3% are of concern all which have gone up slightly since the previous year. Calls relating to children with behavioural problems are 4.5%, which confirms media reports of children being vulnerable through undisciplined behaviour. Youth engaging in sexualised behaviour (1%) contribute to their vulnerability to teenage pregnancy which perpetuates the cycle of deprivation into the next generation. School-related issues such as bullying, school refusal and corporal punishment have increased at 7% and our partnership with the Department of Education helped us to address the problems in the education sector. Of interest are calls pertaining to services at 26%: the majority of these callers thanked Childline Gauteng for a positive engagement; there were also a large number of requests for information on services. 5% of all our calls received were from people who were abusive to our counsellors. Call Tracking – Help Line The busiest time of the day generally begins at 12pm and steadily increases throughout the afternoon until early evening. The call volumes then taper down after 8-9pm. The average call waiting time is between 10 and 15 seconds. Demographics of Help Line Callers

Our data indicates that we are reaching our intended age group, with the majority of calls being received from

Male40%

Female40%

Unknown20%

GENDER - 2019 -2020

Black97.58%

Asian0.16%

Coloured1.18%

White1.08%

RACE - 2019 - 2020

13 | P a g e

children between the ages of 10 and 18. Generally, calls from older people apply to family violence, divorce issues or caregiver concerns. In terms of the gender split, currently the cases logged on our data capturing system indicate that there is a relatively even distribution across genders. This indicates that our strategy of engaging both boys and girls has been successful with the increase in male callers from previous years. The racial breakdown of our callers is representative of the population of the province. The breakdown of clients according to their race is as follows Black (98%) followed by White (1%), Coloured (1%) and Asian (0.1%). Email Counselling Our e-counselling service has grown over the period under review. The service is predominantly used by adults looking for advice or assistance with issues relating to abuse, contact and care of children. We also deal with cases referred by Childline offices in other provinces. During 2019-2020 we engaged with 217 clients through the e-counselling service. Multiple follow ups are made via email and, where possible, telephonically, until a solution is reached. Monitoring and Evaluation of Help Line

All cases opened on the Help Line were subjected to rigorous scrutiny to ensure quality services by supervisors and the HOD. Our sophisticated BitCo ITC equipment allows us to track all calls pertaining to a client and to listen to recordings of calls for improved quality of telephonic counselling

On-site supervision is provided during the day and telephonically at night and weekends

90 individual and 19 group supervision sessions were conducted with the team

The M&E assessment indicates that the Help Line contributes to the achievement of the UN Sustainable Development Goals for 2030: ending poverty and hunger; good health and wellbeing; quality education; gender equality; reduced inequalities; peace; justice and strong institutions

Analysis of the calls indicated that we are closely aligned with the National Development Plan (NDP) in respect of family services

Highlights and Successes – Help Line

Childline’s Youth Development Programme operates throughout the organisation, but all are trained in basic counselling skills initially. Afrika Tikkun placed three social auxiliary work graduates and three qualified social workers were placed at Childline by HWSETA. Youth are trained throughout the year by mentoring, case discussions, tutorials, individual supervision and skills development. Please see full Youth Development Programme hereunder

108 networking meetings were held this year with: Gauteng Department of Education & Matthew Goniwe School of Leadership and Governance, SAPS Victim Empowerment Unit, EAP – Treasury, HWSETA, Roots & Shoots, City Press, NET#WORK BBDO, Majestic3, Investec, Pact, TL Consulting, Rand Water, Legal Aid,

Commuter TV, CLSA Teleconference, FCS- Major General Linda and Col Olivier & Col Mthambo, DSD site visit, and Wide Open Spaces, Mrs Universe, Wise Women Stand, REPSI and Afrika Tikkun

Internal meetings included the Employment Equity and Training Committees, Mandela Day Auction, Interns, Communication Strategy and staff and team meetings

14 | P a g e

The following training was attended by the Help Line team: Majestic3 data capturing, Human Trafficking, Understanding Sexuality and Behaviour Management

Three sets of training for 38 new volunteers, interns and student social workers The team participated in activities during Child Protection Week, staff year end party, launch of Childline’s

updated website and farewell for our long standing board member, Clive Fletcher

Investec renovated the Help Line during the period and they paid for a Majestic3 upgrade. We now have an electronic form 22 on the Majestic3 data capturing system

We had a successful Child Protection event attended by all stakeholders for purposes of improved services to children and greater collaboration

The Help Line assisted the Western Province in taking their calls in the evenings and over the weekends

SUNLIGHT SAFE HOUSE

Strategic objective of Sunlight Safe House To provide quality foster care and after-hours place of safety protection in the Sunlight House for children in life-threatening circumstances. Sunlight Safe House Staff

Sunlight Safe House Foster Parents

Adelaide Ndlovu Alice Ntuli Angelina Nchunu Caroline Skosana Katherine Chauke Catherine Mosemaka Cindy Sproat Dorothy Maake Elizabeth Mkhize Emily Magagula Esther Modau-Matamela Gertrude Koahela

Gertrude Dhlamini Gladys Dhlamini Gloria Ncama Jabu Tsagae Josephine Maluleke Joyce Tshesejane Jumaima Mthethwa Kate Twala Lilly Selelo Nyembe Mary Makananise Mabel Legoale Motshabi Kunene

Nomsa Dhlamini Patricia Khuzwayo Petunia Sithole Poppy Mzobe Puleng Ikaneng Sandra Makhathini Sara Mbatha Sara Mkhwanazi Sonto Sithole Suzan Mabatho Suzan Nqukuthu Sylvia Baloyi

Sylvia Phiri Sydney Tshabalala Thandi Nhlapho Thandi Thomo Thandi Xaba Thembisile Sithole Thoko Mabuza Thoko Mofokeng Thoko Khumalo Victoria Bantwini Yolanda & Frederick Kekesi

Head of department Children’s Services

Gail Tlomatsana (BA Hons Social Work)

Child and youth care trainer Marie Waspe

Therapeutic team Alfonso Michael (BA Social Work); Landiwe Nkosi (Social Auxiliary Work)

HW SETA social workers – 1 year placement

Nkosazana Toto (BA Social Work Hons); Namhla Mpakama (BA Social Work Hons)

Child and youth care workers Vivienne Ramodia (SAW); Nthabiseng Madzinge (CYCW); Elizabeth Seabi (CYCW); Relief CYCW: Rahab Ntsoane (CYCW)

Housekeeper Julia Ndzukula

Consultant maths teacher Moshmie Patel

Volunteer Sunlight Safe House mothers – mentors

Catherine Mosemaka; Elizabeth Mkhize; Jabulile Tsagae; Thandi Xaba; Joyce Tshesejane; Sydney Tshabalala; Motsabe Kunene; Yolande Pama;

15 | P a g e

Introduction to Sunlight Safe House The Sunlight Safe House is a unique service with the Sunlight House Reception Centre providing care for children in life threatening circumstance (abused, abandoned, neglected, orphaned and lost children) after hours at night, on weekends and public holidays. We have provided care for approximately 7 536 children since the inception of the project. In the period under review, we provided placement and services for 133 children in overnight care, with 129 additional overnight stays and foster care for 91 children with volunteer community parents. We also supported 15 young adults in our Independent Living Programme. The SSH was initiated in 1997 as a partnership between Childline Gauteng, the SAPS - Child Protection Unit, the Department of Social Development (DSD) and Child Welfare, in response to the needs of children who remained in unsuitable conditions following removal from their families after hours. The project began with 20 community parents who were trained to take children into their homes and provide a healing environment as a temporary place of safety until such time as the statutory services were able to investigate the circumstances and make appropriate recommendations to the Children’s Court regarding their placement. In 2002 the services were expanded to provide foster care for children with special needs such as HIV and those who had remained in our care for lengthy periods due to the challenges in the statutory services. A partnership with Unilever the Sunlight Brand enabled us to open the after-hours Sunlight House Reception Centre for abused, abandoned, neglected and orphaned children. We salute Unilever for their long-term, loyal support. There are currently 51 active SSH parents, in 49 community Safe Houses situated in Johannesburg, Soweto, Katorus, Tembisa, Sebokeng and the West Rand. Sunlight Safe House Reception Centre After Hours Operations

133 Children were placed in overnight care this year with 129 overnight stays. This marks their entry into the

child protection system, which can be very traumatic, involving their removal from their family and entering a

highly complex and regulated system. It is therefore a crucial service in terms of preventing secondary trauma.

Police and social workers bring the children to the Sunlight Safe House with the required documents (Forms 36

and 7) and are obligated in terms of the Children’s Act to take them to the Children’s Court enquiry in conjunction

with the statutory social workers within 24 hours. The court may then find the children in need of care and order

their removal to alternative placement.

Social workers are on call after hours to advise statutory services, do a risk assessment to ensure appropriate

child services. Children are warmly received by our child and youth care workers, often in the middle of the night.

They receive debriefing and an explanation of what to expect on their journey through the child protection

system. They are given a warm meal and a care pack with a change of clothes, a teddy bear and toiletries.

In the current year, social workers have engaged in networking sessions to market the service and to provide

training on the legal criteria for admission into the child protection system. This initiative was started to ensure

that the after-hours service is running to its fullest capacity and that our partners in Child Protection use the

service efficiently and effectively.

16 | P a g e

Reason for Placement of Children in the Sunlight Safe House Overnight Service

The predominant reasons for children being brought to the SSH are: neglect (34); physical abuse (27);

abandonment (32); sexual abuse and rape (7); lost children (2); children who ran away from home (5); other

reasons (1); foster care breakdown (3); homelessness (4); and, parents hospitalized or arrested (18).

Demographics of Children – After Hours Sunlight House

The children accessing the Sunlight House reflect the demographics of South Africa, with the exception of Asian

children. We have slightly more girls than boys and children under the age of 6 represent the majority of children

placed with us.

0

5

10

15

20

25

30

35

REASONS FOR ADMITTANCE

Black89%

Coloured10%

White1%

RACE

Female59%

Male41%

GENDER

17 | P a g e

Emotional and Physical Presentation of Children at Sunlight House The majority of children are generally sad and quiet which is to be expected after experiencing the trauma and separation from their families. Their physical condition and health is generally more positive than their emotional state.

Under a month5%

1 Month - 1 year20%

1-2 Years8%

3 Years7%

4 Years6%

5 Years2%

6 Years5%

7 Years2%

8 Years2%

9 Years5%

11 Years6%

12 Years5%

13 Years5%

14 Years7%

15 Years7%

16 Years4%

17 Years2%

18 Years1%

Sunlight Safe House - Age Groups

Angry1% Happy

11%

Quiet65%

Sad9%

Tearful14%

EMOTIONAL STATE

Bruises4%

Dirty16%

Good71%

Hungry1%

Injured3%

Underwe…

PHYSICAL CONDITION

Healthy77%

Sickly9%

Unknown14%

HEALTH

18 | P a g e

Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Foster Children 90 90 90 90 90 90 91 91 91 88 88 88 91

Children returned to family

0 0 0 0 0 0 0 0 0 3 0 0 3

Independent Living

13 13 13 13 13 13 13 13 13 14 15 15 15

TOTAL 103 103 103 103 103 103 104 104 104 102 103 103 104

Overnight placements in SSH

14 14 12 5 6 8 16 9 10 10 18 9 133

Overnight stays 4 0 2 2 3 13 21 8 12 20 20 4 129

TOTAL 18 14 14 7 9 21 37 17 24 30 38 13 242

0

10

20

30

40

50

60

70

80

90

AREA OF REMOVAL

Child Protection Organisation

14%

DSD14%

SAPS72%

REFERRAL FROM

Child Protection Organisation

73%

DSD24%

Other1%

SAPS2%

REFERRAL TO

19 | P a g e

Sunlight Safe House – 365 Days a Year - Foster Care Programme

In 2002 we began providing a foster care service for HIV positive and vulnerable teenage children. During the

period under review, we had 91 (3 now returned to their biological family) foster children and 15 young adults

in our Independent Living Programme. Our philosophy is that every child is cared for with love and compassion,

whilst meeting their physical, emotional, educational, social, spiritual and medical needs. This enables our

children to grow into resilient adults making a positive contribution to our society.

Children’s Services

We provide a comprehensive service to each child, based on an Individual Development Plan (IDP) drawn up for

each child. The IDP is based on the Circle of Courage – a model developed by Brendtro, Brokenleg and Van

Bockern (1990). This model addresses children’s developmental needs holistically in terms of: relationships;

growth towards independence; values; and educational, medical and social needs. The IDPs are revisited

regularly, to ensure that goals that have been set are being achieved, reviewed and adjusted appropriately.

The social workers have individual and group counselling sessions with the children and parents and refer them

for educational and psychological assessments where necessary. The struggle of getting educational assessments

for our children continues due to the long waiting lists at governmental departments. Other services include

children’s rights campaigns, holiday programmes and life skills groups. The children have been responding very

well to the services offered to them. Team meetings/case conferences are held to deal with challenges that arise

within the homes and with children.

Table - Support Services for Children and Care Givers


Home Visits 26 34 27 12 22 23 27 21 10 27 14 9 252

Office Interviews 17 15 20 0 0 0 11 1 8 0 7 4 84

Telephone Counselling

102 73 74 46 44 33 107 55 21 4 4 7 570

Individual Counselling

6 5 3 10 6 11 14 0 0 31 1 12 99

Mathematics - Extra Lessons

Extra maths lessons was started twice a month for children from Grade 6 to Grade 11. This has proven to be very

effective, as foster mothers have observed positive changes and increased confidence. In the period under

review SSH foster children attended 19 sessions.

Occupational Therapy, Psychological and Educational Assessments

Children are referred to local hospitals, clinics and the Department of Education for psychological, occupational

and educational assessments. Those needing placement in special schools are followed up, but due to the

shortage of such schools within our beneficiaries’ communities, they are not speedily placed. We currently have

9 children who are in Special Education and 14 on the appropriate long term medication.

20 | P a g e

Facilitation of Identity Documents

SSH continues to work with Wits Law clinic to ensure that our children receive identity documents. They recently

compiled an application to the High Court for three of our children and are assisting two of our children with

permanent residence applications. We trust that these will be successful as it is a fundamental right.

Sunlight Safe House Staff Training

Community dialogues – DSD

National consultative workshop – HoD

A Chance to Play – CYCCs – 3 day theory and practical

Casework theory – CYCCs

Statutory services – Social worker

Relationship building / Tids / canalisation – DSD

LGBTIQ – 1 x social worker

Sex and sexuality – 3 staff and 1 intern

Behaviour management – 5 staff and 1 intern

Basic personal finances – 5 staff and 1 intern

IDP – 1 staff member

Help Line counselling – 2 interns

Groups Facilitated – Sunlight Safe House Foster Children

Group work is held with children in foster care and sessions focussed on the following topics: goal setting and

teen leadership programme - 18 sessions.

Highlights and Special Events

Mother’s Day: The theme of the day was “Mothers Celebrating Themselves” reflecting the good experiences they have had as mothers and the importance of traditional child rearing practices. Mandela day (photo left) was celebrated by the SSH youth in style, sponsored by Moore Stephen. One commented that: “having Mandela and June 16 youth as their freedom heroes in mind, they also want to be given time to be celebrated and be listened to”. Keeping them warm this winter: Sunlight Safe House staff members assisted by the older children distributed food to the people living on the Inner City streets.

21 | P a g e

Women’s Day “celebrating the women in our lives” - the SSH Teenage boys were taught how to braai by the Safe House fathers and our grown up young SSH men. They prepared and served food to the ladies who celebrated Women’s Day by reflecting on integrity and the importance of these values to the world. Heritage Day was very special as people of different cultures shared their traditional clothes, meals and cultural

performances. There was singing, poems and dancing throughout the event. Outdoor Camps (Photo left): Pre teens and Teens (12-18yrs) was held at Suikerbosrand, promoted a lifelong connection with nature as well as their independence. There was also time to play, experience teamwork, resiliency and fun screen-free activities. Mentors Year End Outing: The mentors had their year-end outing at eMapapeni Food Court in Soweto. They received gifts from SSH as a token of gratitude for their tireless work throughout the year. The mentors were grateful for the time to socialise as they enjoyed their lunch. Sleep Over: The Tweenies (Group 8-11yrs) had a

sleep over at Sunlight House, enjoying their time with Mrs Universe, Nesisa Moyo, who engaged in indigenous games, motivating them with the message that beauty comes from within and play never ends. They designed fashion show attire using black plastic bags and ribbons. The activity uncovered their talents and creativity. The event inspired team work and friendships, only ending in the early hours of the morning. SSH Leaders (photo below right) gave school uniforms to the needy leaners at their school as part of their Junior Leadership programme – kindly donated by Mr Rhadebe a local business man. Christmas Parties: Sebokeng beneficiaries were treated like royalty by Emerald Casino, playing and swimming before a wonderful lunch and gifts donated by the Lion Club in the area. The SSH Christmas Party for foster parents and children was awesome, with: lunch provided by Moores, organic cotton feminine products, health and hygiene by Mrs Nomonde Modise, Christmas gifts donated by Santa Shoe box who gave every child a gift, even the biological children. They felt very special and loved. Movie Night for Milords & Miladies (19-22yrs old) at the Sunlight House, making pizza, watching movies and socializing until late at night.

22 | P a g e

The Independent Living Program has 15 youth (19-25yrs) who grew up in the Sunlight Safe House. As the older siblings of the Sunlight family, their role is to empower their upcoming sisters and brothers. We continue to support them after their discharge from the children’s act as we believe that foster care is forever. These young adults live with their foster parents while they are in educational facilities such as school, college or university. We assist with registration fees and a small stipend to ensure they can be gainfully employed and follow their career dreams. We continue to ensure that our young people have every opportunity to succeed and make a contribution to our society.

The hike at Kliprivier Nature Reserve brought great joy and laughter remembering all their happy childhood memories whilst walking up the mountain. The young adults had a braai while catching up and brainstorming on the ways to bring all the skills they learnt back home to their younger brothers and sisters. “The hiking we had was such a great experience and amazing. Even though some of us thought we could never do it, we still did. It was a new thing to do which I only saw in the movies. Thank you so much for coming up with such an idea and looking forward to more adventurous experiences with the family.” Zodwa.

Parent Services – Sunlight Safe House

The Sunlight Safe House is indebted to ordinary community parents whose love and compassion move them to take children in need of care into their own homes. They are a vital component of this service and we honour their passion for, and commitment to, vulnerable children. The SSH parents receive a monthly stipend of R360 per child to supplement the foster care grant. The children with special needs receive additional support for transport for medical check-ups and to special schools. Clothing and furniture is provided when needed. The foster parents have expressed sincere gratitude for the assistance. The Sunlight Safe House parent services are managed according to developmental principles. We are committed to providing training and mentoring for all parents to ensure the best possible care for children. The training, supervision, support and monitoring of each placement is vitally important.

Monthly Sunlight Safe House Parent Training

The topics covered during our monthly community meetings included: parenting adolescence; substance abuse prevention; nutrition and e-pap (Rose Grealy); youth in the time of our parents and taking the best of these traditional practises into caring for children today.

23 | P a g e

Support Groups for Sunlight Safe House Parents

Foster parent support groups meet quarterly to discuss topics of interest to the parents. This provides a platform for parents to find solutions to children’s problems. There was a special focus on: behaviour management; grief and loss; and caring for children who are on medication for psychological and educational challenges.

Sunlight Safe House Mentor Group

The Sunlight Safe House mentors are experienced SSH parents who support and assist younger SSH parents. They meet regularly to ensure optimal development of families. Work groups focused on: feedback regarding children; support to mentees; the importance of providing feedback to the Sunlight Safe House team; and self-care.

Monitoring and Evaluation of Sunlight Safe House Each social worker has monthly supervision on all cases, a total of 50 consultation sessions. Files are assessed regularly to ensure that all appropriate services to children are offered. We have an established excel database, on which we record details of the demographic data and the services we have rendered for each child in the overnight service. This allows for the on-going monitoring of all beneficiaries and the compilation of accurate and current statistics relating to the programme. A special thank you to our loyal partners who have supported the Sunlight Safe House over the past 23 years: Department of Social Development, Unilever; Moores for their generosity at events; Investec for celebrating our mothers and children; Santa Shoe Box; Genesis Steel, Anglo American Chairman’s Fund, Apex Hi, Rand Water, The District Grand Lodge SA, Nedbank Private Wealth Charitable Trust Division (The R.B. Hagart and Robert Niven Trust), Tiber Bonvec Construction, Fuchs, Kirkness Charitable Trust and Mackenzie Foundations.

Photos Below – 2 of the children brought into the Sunlight Safe House by SAPS

24 | P a g e

COUNSELLING AND SUPPORT SERVICES

Strategic Objective – Counselling and Support Services Resilient children and families achieved by supportive, protective and culturally sensitive psychosocial services promoting healing and development to reach their potential and to play a meaningful role in their communities and beyond. Counselling and Support Services Staff

Head of Department Bulelwa Dabula (BA Education, BA Hons Social Work)

Soweto co-ordinator Social worker

Lethokuhle Nkambule (BA Hons Social Work) Sungulani Ndhlovu(BA Hons Social Work)

Katlehong co-ordinator Thabile Nxumalo (BA Hons Social Work)

Sebokeng co-ordinator Mirriam Bucibo (BA Hons Social Work) Nkosazana Toto ( half Clinical and half Sunlight Safe House)

Orange Farm co-ordinator Maserame Dzibana (BA Hons Social Work)

Tembisa co-ordinator Social worker

Shonani Mhlanga (BA Hons Social Work) Evone Cebe (BA Hons Social Work) and Koketso (BA Hons Social Work)

Diepsloot co-ordinator Margaret Singo (BA Hons Social Work)

Inner City Social workers

Margaret Bowes (BA Hons Social Work) Silendile (BA Hons Social Work)

Introduction to Counselling and Support Services The counselling services are offered at all Childline Community-Based Centres (CCBCs) in the Johannesburg Inner City, Soweto, Sebokeng, Orange Farm, Katlehong, Tembisa and Diepsloot. These centres of excellence are easily accessed by clients, and are well-placed for participation in community development events promoting sensitivity to family issues, child rights and responsibilities. Each office provides professional counselling services, child development, junior leadership projects and a community engagement program. Each centre participates in the child protection community forums and provides unique campaigns to address issues that are pertinent to the community they serve. Our professional team of trained social workers deal with all child-related problems, including: sexual violence (sexual abuse, rape and attempted rape, and infant rape); physical abuse; emotional abuse; neglect; grief and loss; trauma; witness to violence and domestic violence; assault and bullying; young sexual offenders; behavioural problems; those infected or affected by HIV/AIDS; and adult survivors of childhood abuse. Counselling Services Each client receives individualised counselling based on the initial clinical and risk assessment. This includes: individual, group, family, marital and play therapy. Court preparation / support / advocacy for each child’s right to justice, dignity and respect within their communities and the criminal justice system is also provided. The clinical social workers offered a total of: 9 221 individual sessions to 2 018 families/children; and 38 group therapy sessions for 95 children; 119 sessions of child development / Juniour Leaders groups; and 84 community events reaching 14 744 members.

25 | P a g e

Child development and Junior LEADers programme – Counselling and Support Services The Child Development Programme contributes to the holistic development of the child, focusing on increasing children’s resilience by: celebrating their cultural heritage; building trust; safety; connection with significant others; expressing feelings; acknowledgment of their pain; building self-esteem; overcoming obstacles; and developing imagination. Activities include positive cultural traditions: music, dancing and singing; communication skills; art-making; and story-telling. Each group writes a script, informed by their own experiences, and produces a puppet show making all the puppets and props from recyclables. The puppet show is presented in their school or community. Feedback from parents and teachers has been extremely positive. This year the counselling team implemented the Junior Leadership Programme with clients from surrounding schools. Please see CAPP section hereunder. 119 child development / Leadership sessions with 118 children were conducted. Community Development and Awareness Campaigns are conducted mainly during Child Protection Week and 16 Days of Activism against Violence against Women and Children. The Counselling team did 71 events, reaching 14 744 community members, were conducted with stakeholders. The focus was on developing child-friendly communities through: sharing of information of child abuse and trafficking; Childline services; safety tips for children; and community dialogues.

Table 1 - Comparative Annual Statistics - Counselling Sessions done in the Community Based Centres:

Table - 2 – Community Based Office Statistics for the Period 2019/2020

TOTAL ALL CCBCs


Counselling 723 854 815 729 865 820 741 876 330 303 1563 602 9221

Group Sessions 4 2 2 0 8 14 2 0 2 0 1 3 38

Participants 6 41 2 0 8 5 4 0 8 0 3 18 95

Child Development

20 31 23 5 16 19 1 2 1 1 0 0 119

Participants 111 123 85 48 114 74 13 13 16 16 0 0 123

Events 5 1 37 6 3 2 5 8 9 4 1 3 84

Participants 215 2262 7726 283 112 142 846 1126 686 546 306 494 14744

Childline branch 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20

Inner City 1 929 963 1 225 1 411 1 427 1 121 1 504 1 125

Soweto 870 1 293 3 113 1 785 1 685 1 802 1 807 1 707

Katorus 935 813 903 1 520 1 730 1 365 1 124 1 215

Tembisa 1 447 1 117 1 608 1 702 1 399 1 822 1 694 1 617

Sebokeng 997 999 950 1 071 936 1 352 1 550 1 385

Orange Farm 624 445 838 893 946 898 911 1 179

Diepsloot 592 456 928 1 095 1 023 832 993

Total 6 802 6 222 9 093 9 310 9 218 8 956 9 422 9 221

26 | P a g e

Graph - Analysis of Reasons Why Children Engaged in Counselling

The above graph indicates the highest categories of problems were related to: behavioural problems 31%, death and bereavement 12%, trauma 9% and rape 9.8%. The main reasons for clients receiving counselling services are related to some form of violence, domestic at 6%, emotional abuse at 6%, family problems at 6% and bullying at 4%. Research done by the National Planning Commission (NPC) in 2011 indicates that the following factors are major contributors to children’s problems: unemployment; poor quality of education; poorly located and inadequate infrastructure which limits social inclusion; and, spatial challenges continue to marginalise the poor. South Africa's growth path is highly resource intensive and hence unsustainable; ailing public health system confronts a massive disease burden; the performance of the public service is uneven; corruption undermines state legitimacy and service delivery; and South Africa remains a divided society. These findings indicate the critical necessity of assisting families and communities with positive methods of resolving problems rather than resorting to violence. The Childline early intervention and family strengthening model is very important in restoring positive family functioning. Monitoring and Evaluation of Counselling and Support Services The Head of Department does: on-site supervision on a monthly basis in each office; debriefing of social workers to prevent secondary post-traumatic stress; and monthly team meetings/case consultation. All case files are checked for service excellence Pre- and post-questionnaires for counselling and group work clients are completed to provide critical feedback. Targets are set and monthly reports allow for the measurement of each social service worker against set targets.

27 | P a g e

COMMUNITY AWARENESS AND PREVENTION PROGRAMME (CAPP)

Strategic Objective of CAPP To create awareness and provide information and education regarding children’s rights and responsibilities in schools and communities, to enable children to grow and develop in a safer and more nurturing environment. CAPP Staff

Head of department Gita Dennen (BA Hons Psychology; Master’s Diploma in Play Therapy)

Trainer Gail Tlomatsana (BA Hons Social Work)

Soweto CAPP social worker Nomsa Sekete (Social Work in progress)

Katlehong CAPP social worker Gift Matjia (BA Hons Social Work)

Tembisa CAPP social worker Zimi Fitshane (BA Hons Social Work)

Sebokeng CAPP social worker Nthabiseng Mokebe (BA Hons Social Work)

Inner city CAPP counsellor/trainer Phakeme Mahlangu (Psych. Hons)

Soweto CAPP counsellor Nthabiseng Tshehla (Social Auxiliary Work)

Katlehong CAPP counsellor Themba Mkhize (Social Auxiliary Work)

Tembisa CAPP counsellor Lindo Mkhize

Sebokeng CAPP counsellor Tsholofelo Mothibe (Social Auxiliary Work)

Introduction to CAPP The CAPP team diligently works to establish child friendly schools and communities. They raise the sensitivity and awareness of educators, learners, parents and all those who work with children, thus improving their skills and ability to respond appropriately to child abuse and neglect. In this way, we are striving towards prevention of child rights violations and ensuring early intervention in cases of child abuse and neglect. Working from the premise that “knowledge is power” children are educated about their rights and responsibilities. The trainers engage in capacity building for professionals and lay people working with children. Children cannot be responsible for ensuring their own safety, as they are disadvantaged in terms of their age, intellectual capacity and lack of physical strength, as well as power in relation to adults. However, making them aware of their rights helps them identify when they feel uncomfortable, hurt, or when their rights have been violated and to choose a caring adult whom they can trust to help them. Our School Programme is extremely comprehensive: we facilitate class-by-class, age-appropriate talks to all the children in primary schools visited. We teach children how to keep their bodies and feelings safe. These talks reinforce what is being taught in the Life Orientation curriculum. We also provide a voluntary presentation to the educators and parents in each school visited on: identifying and responding appropriately to child abuse; and positive discipline. The toll-free Help Line number is taught to all and we emphasise that Childline Gauteng is there to assist in finding solutions to their difficulties. After the class talks, children are invited to speak to our team members one-on-one about anything that might be troubling them. In this way, many children are heard, counselled and if necessary, referred for further services.

28 | P a g e

Table – Overall CAPP Statistics


Schools: 5 10 3 4 15 2 12 0 0 0 16 11 78

Classes: 96 232 74 56 288 36 239 0 0 0 363 243 1627

Children: 3 485 9 438 3 236 2 568 12439 1371 9365 0 0 0 15705 10063 67670

Disclosures: 55 38 4 40 154 12 65 12 0 0 84 39 503

Teachers Presentations:

5 9 1 3 12 4 7 0 0 0 10 10 61

Teachers: 59 174 27 59 249 52 120 0 0 0 236 164 1140

ECDs: 3 8 10 3 7 2 8 1 0 0 8 11 61

Children: 124 394 432 132 294 82 472 60 0 0 442 455 2887

LEADers sessions: 8 15 9 15 15 11 2 1 1 0 4 3 84

Participants: 59 58 43 69 55 53 15 13 14 0 30 30 439

Parent Talks/Workshop:

5 15 12 8 7 3 4 6 0 1 4 1 66

Participants: 61 1 211 1 003 682 300 169 832 670 0 120 915 64 6027

Training: 2 1 1 1 3 3 5 1 1 0 1 0 19

Participants: 21 17 15 8 48 71 477 24 5 0 40 0 726

Holiday Prog. Sessions:

0 0 0 0 0 0 0 0 0 0 0 0 0

Participants: 0 0 190 0 0 0 0 0 0 0 0 0 190

Comm. Outreach/Events:

9 2 18 5 8 2 3 5 7 1 2 2 64

Participants: 2 069 770 4 347 1 052 3239 2768 1362 1289 1062 34 172 2217 20381

TOTAL CHILDREN: 5 662 9 965 7 861 3 618 15982 4204 11110 1090 422 32 16349 12750 89045

TOTAL ADULTS: 235 2 158 1 486 978 683 389 1583 988 659 122 1229 298 10808

Graph – Total CAPP Brief Counselling by Category 2019 – 2020

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00%

Sexual Abuse

Physical Abuse

Emotional Abuse

Neglect

Family Relationship Problems

Witness to Violence

Trauma

Grief & Loss

Bullying

Substance Abuse

Poverty

School Problems

Other

Total CAPP Brief Counselling by Category

29 | P a g e

Analysis of CAPP Statistics The predominant issues reported to the teams are: bullying, physical and sexual abuse, as well as “other” which generally pertains to domestic violence. The issues children are faced with are interrelated and these disclosures are categorised according to the primary presenting problem: a child who is being physically abused in the home is most likely also being emotionally abused and/or neglected. Children’s issues are extremely complex and we most often find that there is co-morbidity in the different issues. Monitoring and Evaluation of CAPP Services The Head of Department supervises each social worker on a monthly basis, and the social workers, in turn, supervise the CAPP Counsellors monthly. Supervision focusses on three areas: monitoring of performance against targets, debriefing and support, and development. School files are supervised by the CCBC Coordinator, to monitor quality of service, and to ensure that all follow-ups and referrals have been made appropriately. Targets are set and teams are evaluated accordingly. Training and workshops are evaluated by the trainees and the LEADers programme is evaluated by participants, their teachers and their parents, as well as by the CAPP teams, who generate a comprehensive report on completion of the programme. Feedback is used to make improvements to the material and the delivery thereof.

Photo Above – Inner City Leaders receiving their certificates of completion

30 | P a g e

CHILDLINE COMMUNITY-BASED CENTRES (CCBCs)

Childline Community-Based Centres (CCBCs), incorporating counselling and CAPP projects, are based in the Johannesburg Inner City, Soweto, Katlehong, Tembisa, Sebokeng, Orange Farm and Diepsloot. The location of sites was originally based on a needs assessment and statistics from these communities on the Help Line. Each CCBC is centrally placed in these disadvantaged areas, where there are high levels of socio-economic and political challenges. Our services are easily accessible and sensitive to prevailing conditions. The integrated Childline services focus on developing child sensitive communities through our engagement with children, their families, schools and community members. The focus of services in the CCBCs is: prevention; early intervention in family problems; community strengthening; addressing child rights violations; promoting positive child behaviour; and sourcing child protection services from SAPS and DSD when necessary. The CCBCs provide the following services: child and family individual counselling; group therapy; awareness and prevention talks in schools (CAPP); training and development; Juniour Leadership projects; and community development through events targeting issues impacting on the different regions we serve.

The LEADers programme is run in six of our Community-Based Centres: the Johannesburg Inner City, Katorus, Tembisa, Soweto, Orange Farm and

Sebokeng. LEADers stands for Leading

by Example, Acting on our Dreams. This programme is run over 18 sessions and aims to increase participants’ self-esteem, give them a positive sense of belonging, and develop their leadership and communication skills by showing them that they can make a difference in their own lives and in their communities. (Photo Left: Katlehong 2019 LEADers) We also facilitate positive parenting

workshops for the LEADers’ parents, and the Schools Programme is conducted at the LEADers’ schools. This ensures that the adults in their lives have an understanding of our purpose and are better equipped to support the development of the LEADers. Many of the 2019/20 LEADers went on to be selected for positions of leadership in their respective schools. Both parents and educators are consistently extremely impressed with the effects the programme has on the LEADers, particularly those who were struggling initially. The Childline Community Development Programme works closely with the Child Protection Forums in each office, implementing the following: assessment of community problems and needs; strategies to address child and family issues in the most appropriate manner; implementation of community events to address pertinent issues; and evaluation.

31 | P a g e

These comprehensive programmes; counselling, CAPP, training, Junior Leadership and community events contribute to the creation of a child sensitive environment within the family, school and the community where enlightened child rearing practises dominate, and giving credence to the African philosophy that it takes a whole village to raise a child. The CCBCs are staffed by members of the Counselling and CAPP teams as well as interns/students and an Admin support person.

CHILDLINE SOWETO COMMUNITY-BASED CENTRE Childline Soweto Staff

Soweto co-ordinating social worker Lethokuhle Nkambule (BA Social Work)

Counselling social worker Sungulani Ndlovu (BA Social Work)

CAPP social worker Nomsa Sekete (Social Auxiliary Work; BA Social Work in progress)

CAPP counsellor Nthabiseng Tshehla (Social Auxiliary Work)

Reception/Administrator Vuledzani Muligidi (Social Auxiliary Work)

Intern Administrator Precious Hlongwani

Childline Soweto is based at Chris Hani/Baragwanath Hospital and works closely with the hospital, Nthabiseng Thuthuzela Community Care One Stop Centre, all stakeholders and the DSD Child Protection Forum. The team serves the Soweto area, which has a strong sense of community, is empowered, and well informed of services and socio-economic rights. In 2019/20 the dynamic team achieved phenomenal results:

The counselling team had a case load of 394 (239 boys and 155 Girls) clients. Children with behavioural problems, death / bereavement and trauma (e.g. exposure to domestic violence) were the highest category of clients

Group counselling is highly effective in training youth in life skills and positive values and empowers parents with good parenting skills

The CAPP team conducted the School Talks Programme in 23 schools, and 16 crèches reaching 13 633 learners

Two LEADers groups were completed

25 community events and campaigns, reaching a total of 18 575 children during the reporting period.

In addition, they conducted presentations, talks and workshops for educators, parents and caregivers and other stakeholders working with children, reaching a total of 2 378 adults

Soweto Counselling Team Statistics

SOWETO Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Counselling 149 163 171 126 227 208 109 148 49 0 231 126 1707

Group Sessions 0 0 0 0 0 0 0 0 0 0 0 0 0

Participants 0 0 0 0 0 0 0 0 0 0 0 0 0

Child Development 2 2 5 1 2 5 1 2 0 0 0 0 20

Participants 15 15 15 0 15 15 13 13 0 0 0 0 88

Events 1 1 4 0 0 0 0 2 1 0 0 0 9

Participants 95 80 784 0 0 0 0 461 72 0 0 0 1492

32 | P a g e

Soweto CAPP Team Statistics

SOWETO Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Schools: 3 4 1 2 4 1 3 0 0 0 3 2 23

Classes: 44 65 33 16 68 19 49 0 0 0 36 18 348

Children: 1689 2367 1399 702 2737 724 1789 0 0 0 1432 794 13633

Disclosures: 20 19 3 18 39 6 18 10 0 0 9 19 161


3 3 0 1 6 1 3 0 0 0 2 3 22

Teachers: 37 44 0 11 112 15 42 0 0 0 29 29 319

ECDs: 2 2 1 0 3 1 5 1 0 0 1 0 16

Children: 82 81 22 0 102 60 315 60 0 0 27 0 749

LEADers sessions:

3 3 2 2 5 1 0 0 0 0 2 1 19

Participants: 15 15 15 15 15 15 0 0 0 0 15 15 120


3 4 2 5 3 0 1 3 0 1 1 1 24

Participants: 54 310 170 73 80 0 50 105 0 120 45 64 1071

Training: 0 0 0 0 0 0 0 0 0 0 1 0 1

Participants: 0 0 0 0 0 0 0 0 0 0 40 0 40


0 0 2 0 0 0 0 0 0 0 0 0 2

Participants: 0 0 190 0 0 0 0 0 0 0 0 0 190

Comm. Outreach/Event:

4 0 4 1 1 1 0 1 3 0 0 1 16

Participants: 380 0 580 50 910 775 0 60 677 0 0 1252 4684

TOTAL CHILDREN:

2091 2463 2116 767 3734 1504 2104 60 216 0 1474 2046 18575

TOTAL ADULTS: 180 374 268 88 241 107 126 179 461 120 121 113 2378

Networking sessions - Soweto Networking with various stakeholders ensured positive relationships and good referrals. Soweto works hand in hand with the Soweto Child Protection Forum comprising of Departments of Social Development, Health and Education, Home affairs, SAPS; City of Jo’burg, and NGO’s, including Lifeline, NICDAM, SA National Council for Alcoholism and People Opposing Women Abuse.

Soweto Highlights and successes

The Soweto clinical clients and LEADers attended a wonderful year end party hosted by the Wild Spear Spur with great entertainment.

33 | P a g e

CHILDLINE JOHANNESBURG INNER CITY COMMUNITY-BASED CENTRE Johannesburg Inner City Staff

Inner City Social Worker Margaret Bouwer (BA Social Work Hons); Silindile Dladla (BA Social Work Hons)

Inner City Trainer Gail Tlomatsana (BA Hons Social Work)

CAPP counsellor/facilitator Phakeme Mahlangu (BA Hons Psych)

Administrator Precious Tshabalala

Housekeeper Sylvia Phiri

Student Social Workers – 4th Year Pricilla Ngwenya; Phindile Mahlangu

The Childline office is based in the Children’s Memorial Institute (CMI), situated in close proximity to the Inner City of Johannesburg serving many disadvantaged communities experiencing a myriad of social problems. The area is populated with people migrating from rural areas and neighbouring countries and is a high-density urban space with a limited sense of community. There are a number of children’s services available at CMI enabling positive referrals for our clients. The Inner City Johannesburg team achieved the following results:

1 125 counselling sessions with 112 clients (66 boys and 46 girls). The highest categories for counselling clients in the inner city are behavioural problems, followed by domestic violence, death and bereavement and trauma

The CAPP and Training team conducted the School Talks Programme in 8 schools, and 2 crèches reaching 6 701 children

Completed two LEADers group, one in Parktown Primary where the majority of became prefects

Participated in 27 community events and campaigns, reaching a total of 5 558 members.

Presentations, talks and workshops for educators, parents and caregivers and other stakeholders working with children, including 16 trainings for professionals, reaching a total of 784 adults

Inner City clinical Team statistics

INNERCITY Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Counselling 76 47 38 47 79 50 90 112 28 44 434 80 1125

Group Sessions 2 0 2 0 0 0 0 0 1 0 1 3 9

Participants 2 0 2 0 0 0 0 0 4 0 3 18 29


Participants 38 38 19 19 19 19 0 0 0 0 0 0 152

Events 0 0 1 1 0 0 1 4 1 1 0 0 9

Participants 0 0 65 146 0 0 155 125 30 120 0 0 641

Inner City CAPP Team Statistics

INNER CITY Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Schools: 0 1 1 0 1 0 1 0 0 0 2 2 8

Classes: 0 30 19 0 7 0 9 0 0 0 48 49 162

Children: 0 1314 986 0 250 0 241 0 0 0 1926 1889 6606

Disclosures: 0 1 1 0 0 0 0 0 0 0 7 0 9


0 2 1 0 0 0 0 0 0 0 1 1 5

34 | P a g e

Teachers: 0 32 27 0 0 0 0 0 0 0 26 21 106

ECDs: 0 1 1 0 0 0 0 0 0 0 0 0 2

Children: 0 38 57 0 0 0 0 0 0 0 0 0 95

LEADers sessions:

0 0 6 9 0 1 0 0 0 0 0 0 16

Participants: 0 0 13 11 0 9 0 0 0 0 0 0 33


0 1 4 0 1 0 0 0 0 0 0 0 6

Participants: 0 334 8 0 9 0 0 0 0 0 0 0 351

Training: 2 1 1 1 3 3 3 1 1 0 0 0 16

Participants: 21 17 15 8 48 71 118 24 5 0 0 0 327


0 0 0 0 0 0 0 0 0 0 0 0 0

Participants: 0 0 0 0 0 0 0 0 0 0 0 0 0

Comm. Outreach/Event:

5 0 4 2 3 0 1 0 2 0 1 0 18

Participants: 1689 0 1200 749 932 0 23 0 161 0 163 0 4917

TOTAL CHILDREN:

1689 1352 2106 690 1182 9 264 0 143 0 2089 1889 11413

TOTAL ADULTS: 21 387 205 78 57 71 118 24 23 0 26 21 1031

27 Networking sessions were held with our partners, including: Ladies of Hope, SOS Children’s Village, Departments of Social Development, Education, and Health, Bright Sparks Preschool, Johannesburg Indian Social Services, Afrika Tikkun, SAPS–Lenasia, Lenasia Clinic, Clinical Forensic Medical Services, Kids Clinic and Jo’burg Child Welfare, Food and Trees for Africa and Dlala Nje. Highlights and Successes

Year end party for clinical clients and LEADers at Golden Falcon Spur, Gold Reef City with great entertainment

Our partnership with Dlala Nje involved an exchange of services: we provided our Leadership training to the children that attend their youth centre, and in turn, they provided team building events for our staff

CHILDLINE SEBOKENG COMMUNITY-BASED CENTRE

Sebokeng Staff

Sebokeng co-ordinating social worker Mirriam Bucibo ( BA Hons Social Work)

Counselling social worker Nkosazana Toto (BA Hons Social Work) – once a week

CAPP social worker Nthabiseng Mokebe (BA Hons Social Work)

CAPP counsellor Tsholofelo Mothibe (Social Auxiliary Work)

Intern Administrator Thato Maboa

Our office is situated in the Emfuleni Municipality building and engages with clients from the Sedibeng region, which is characterised by a strong community spirit although experiencing many social ills. The Department of Social Development plays a great leadership role in ensuring the development of NGOs and CBOs. Our Sebokeng team is also working very closely with the Department of Education to assist children who

35 | P a g e

have learning problems, by screening and referring them to relevant organisation that will help them. The Sebokeng team has achieved outstanding results this year:

The counselling team had a case load of 487 clients (235 boys and 252 girls). The highest categories for counselling cases are behavioural problems, death and bereavement and rape.

The CAPP team reached 34 schools and ECDs and a total of 11 463 children

Completed two LEADers groups where the majority of became prefects at Fukama Primary

Participated in 31 community events and campaigns, reaching a total of 7 605 members.

11 Presentations, talks and workshops for 861 parents and caregivers

Sebokeng Counselling Team Statistics

SEBOKENG Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Counselling 104 185 160 136 145 85 103 155 20 71 200 21 1385

Group Sessions 2 0 0 0 0 0 0 0 0 0 0 0 2

Participants 4 0 0 0 0 0 0 0 0 0 0 0 4


Participants 16 15 0 0 16 13 0 0 0 16 0 0 63

Events 0 0 12 1 0 0 0 0 2 0 0 0 15

Participants 0 0 1499 32 0 0 0 0 162 0 0 0 1693

Sebokeng CAPP Team Statistics

SEBOKENG Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Schools: 1 2 0 1 4 1 2 0 0 0 4 2 17

Classes: 17 45 0 15 59 17 18 0 0 0 80 46 297

Children: 717 1814 0 566 2032 647 500 0 0 0 3001 1570 10847

Disclosures: 9 7 0 11 42 4 2 2 0 0 13 4 94


1 2 0 1 1 3 2 0 0 0 2 3 15

Teachers: 10 33 0 13 20 37 36 0 0 0 22 47 218

ECDs: 0 4 1 3 4 0 1 0 0 0 0 4 17

Children: 0 133 62 132 192 0 27 0 0 0 0 70 616


Participants: 15 15 15 15 13 14 15 0 14 0 0 0 116


0 6 2 0 0 0 0 1 0 0 2 0 11

Participants: 0 225 87 0 0 0 0 51 0 0 498 0 861

Training: 0 0 0 0 0 0 0 0 0 0 0 0 0

Participants: 0 0 0 0 0 0 0 0 0 0 0 0 0


0 0 0 0 0 0 0 0 0 0 0 0 0

Participants: 0 0 0 0 0 0 0 0 0 0 0 0 0


0 1 6 1 4 0 1 1 1 0 0 1 16

Participants: 0 65 2221 93 1397 0 876 125 170 0 0 965 5912

TOTAL CHILDREN: 732 2002 2228 713 3619 661 1397 0 14 0 3001 2605 16972

36 | P a g e

TOTAL ADULTS: 10 312 175 125 53 39 62 184 170 0 523 55 1708

The team had 27 Networking sessions which were held with the Department of Social Development, Child Protection Forum, Family Liaison Forum, Thuthuzela Care Centre, The Alliance for Street Children, Child Welfare, Mental Health, Legal Services, Departments of Education, Health and Home Affairs, SAPS, Alfa Trauma Centre, Lifeline, Sebokeng Community Centre and all relevant stakeholders. Highlights and Successes

A year end party was held for the Sebokeng clients at Amigo Spur with great fun and entertainment

CHILDLINE KATLEHONG COMMUNITY-BASED CENTRE

Katlehong Staff

Katorus co-ordinating social worker Thabile Nxumalo (BA Hons Social Work)

CAPP social worker Gift Matjia (BA Hons Social Work)

CAPP counsellor Themba Mkhize (Social Auxiliary Work)

Reception/Administrator Pride Nzibande (Social Auxiliary Work)

Our office is based at the Ramokonopi Multipurpose Centre in Katlehong, along with other NGOs, as a one-stop centre for child-related issues. The Katlehong office serves the Katorus area (Katlehong, Thokoza and Vosloorus), where there is a strong sense of community and support. While the Katlehong team is small, they reach a very large number of children and adults in the area, and have achieved great results this year:

The counselling social worker had 1 215 sessions with a case load of 351 clients (184 boys and 167 girls). The highest category in Katlehong’s clinical case load is behavioural problems, followed by emotional abuse, neglect then domestic violence

The Katlehong CAPP team conducted the School Talks Programme in 16 schools, and 11 crèches reaching 19 408 children

They successfully completed two LEADers group at Sonqoba Primary School

Participated in 18 community events and campaigns, reaching a total of 1 881 members

In addition, they conducted presentations, talks and workshops for educators, parents and caregivers and other stakeholders working with children, reaching a total of 1 547 adults

Katlehong Counselling Statistics

KATORUS Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Counselling 99 111 107 87 86 99 49 118 71 63 157 168 1215

Group Sessions 0 0 0 0 0 2 0 0 0 0 0 0 2

Participants 0 0 0 0 0 5 0 0 0 0 0 0 5


Participants 13 14 14 0 14 14 0 0 0 0 0 0 55

Events 0 0 4 3 0 0 0 1 1 2 0 1 12

Participants 0 0 726 73 0 0 0 225 76 126 0 300 1526

37 | P a g e

Katlehong CAPP Statistics

KATLEHONG Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Schools: 1 2 1 0 3 0 4 0 0 0 3 2 16

Classes: 35 61 22 0 79 0 123 0 0 0 87 31 438

Children: 1079 2546 851 0 3954 0 5151 0 0 0 4108 1261 18950

Disclosures: 15 0 0 0 55 0 38 0 0 0 20 3 131


1 0 0 0 2 0 0 0 0 0 1 1 5

Teachers: 12 0 0 0 44 0 0 0 0 0 33 17 106

ECDs: 0 0 6 0 0 1 0 0 0 0 0 4 11

Children: 0 0 256 0 0 22 0 0 0 0 0 150 428


Participants: 15 13 0 14 13 15 0 13 0 0 0 0 83

Parent Talks/Workshops:

0 2 4 1 0 3 0 1 0 0 0 0 11

Participants: 0 9 738 294 0 169 0 231 0 0 0 0 1441

Training: 0 0 0 0 0 0 0 0 0 0 0 0 0

Participants: 0 0 0 0 0 0 0 0 0 0 0 0 0


0 0 0 0 0 0 0 0 0 0 0 0 0

Participants: 0 0 0 0 0 0 0 0 0 0 0 0 0


0 1 2 1 0 0 0 1 0 0 1 0 6

Participants: 0 705 224 160 0 0 0 783 0 0 9 0 1881

TOTAL CHILDREN: 1094 2594 1311 134 3967 37 5151 796 0 0 4117 1411 20612

TOTAL ADULTS: 12 679 779 336 44 172 3 231 0 0 36 39 2331

Networking - Katlehong The Katlehong Child Protection Intersectoral Committee is very active and well known in the community. Networking meetings with all relevant stakeholders were held with: Khanya Family Centre, DOE (schools), DSD Katlehong, Mental Health, Alberton Hospital Psychologists, People Opposing Women Abuse, CANSA, Katlehong Crèches, Kensington Old Age Home, JHB Metro, SA Social Assistance, SAPS, Legal Aid Board, and Department of Justice. Highlights and successes in Katlehong

The clinical worker dedicates one day a month to Orange Day outreach programs aimed at protecting the girl child by focusing on boys exposed to domestic violence and including self-care and sex education

The children had a wonderful year end party at Little Eagle Spur which was great fun

38 | P a g e

CHILDLINE TEMBISA COMMUNITY-BASED CENTRE

Tembisa Staff

Tembisa co-ordinating social worker Shonani Mhlanga (BA Hons Social Work)

Counselling social worker Evon Mokoena (BA Hons Social Work); Koketso Mantati (Social Work Hons)

CAPP social worker Bridget Seabi (BA Hons Social Work) / Zimi Fitshane (BA Hons Social Work)

CAPP counsellor Lindo Mkhize (SAW in progress)

Intern Administrator Lovedelia Tshamadali

Our office in Tembisa is situated in the Rabasoto Municipal Centre and we have a good working relationship with the Ekurhuleni Municipality which provides office space pro bono. The office is very central, close to the Tembisa Court, SAPS and clinics, enabling easy referrals. The cases dealt with in Tembisa are often violent and notorious for having a high number of rape cases. The Tembisa team increased their impact this year with:

The counselling social workers offered 1 617 sessions with a case load of 455 (172 boys and 283 girls). The highest category in the Tembisa clinical case load is behavioural problems, rape/sexual abuse, followed by family problems

The Tembisa CAPP team conducted the School Talks Programme in 14 schools, and 15 crèches reaching 18 633 children

They successfully completed two LEADers groups at Winnie Mandela Primary School

Participated in 14 community events and campaigns reaching 5 748 members

Conducted presentations, talks and workshops for educators, parents and caregivers and other stakeholders working with children, reaching a total of 3053 adults

Tembisa Counselling Statistics

TEMBISA Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Counselling 107 158 159 169 147 117 164 146 73 100 175 102 1617

Group Sessions 0 0 0 0 0 0 0 0 0 0 0 0 0

Participants 0 0 0 0 0 0 0 0 0 0 0 0 0


Participants 14 14 26 0 12 13 0 0 0 0 0 0 67

Events 0 0 4 0 0 0 1 0 1 0 0 0 6

Participants 0 0 2112 0 0 0 600 0 49 0 0 0 2761

Tembisa CAPP statistics

TEMBISA Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Schools: 0 1 0 1 3 0 2 0 0 0 4 3 14

Classes: 0 31 0 25 75 0 40 0 0 0 112 99 382

Children: 0 1397 0 1300 3466 0 1684 0 0 0 5238 4549 17634

Disclosures: 11 11 0 11 18 2 7 0 0 0 35 13 108


0 2 0 1 3 0 2 0 0 0 4 2 14

Teachers: 0 65 0 35 73 0 42 0 0 0 126 50 391

ECDs: 1 1 1 0 0 0 2 0 0 0 7 3 15

39 | P a g e

Children: 42 142 35 0 0 0 130 0 0 0 415 235 999


Participants: 14 15 0 14 14 0 0 0 0 0 15 15 87

Parent Talks/Workshops:

2 2 0 2 3 0 3 1 0 0 1 0 14

Participants: 7 333 0 315 211 0 782 283 0 0 372 0 2303

Training: 0 0 0 0 0 0 2 0 0 0 0 0 2

Participants: 0 0 0 0 0 0 359 0 0 0 0 0 359


0 0 0 0 0 0 0 0 0 0 0 0 0

Participants: 0 0 0 0 0 0 0 0 0 0 0 0 0


0 0 2 0 0 1 1 2 1 1 0 0 8

Participants: 0 0 122 0 0 1993 463 321 54 34 0 0 2987

TOTAL CHILDREN: 56 1554 100 1314 3480 1993 2194 234 49 32 5668 4799 21473

TOTAL ADULTS: 12 406 59 351 288 0 1274 370 5 2 523 70 3360

Networking - Tembisa Networking sessions resulted in good working relationships with the Tembisa Child Protection Forum; the Thuthuzela Care Centre, which includes the NPA, the Criminal Justice system, Departments of Social Development, Education and Health, Ekurhuleni Metro, Drug and Alcohol Centre, Nicro and POWA; Tembisa Child Care Centre; Arebaokeng Hospice; and EMPD - Fire Safety. We collaborate effectively on community activation events. One outstanding community event during Child Protection Week was hosted at the courts where each organisation set up a stall and held public talks regarding the prevention of child abuse. Highlights and successes in Tembisa Tembisa clients and LEADers enjoyed a fabulous end of year party at Chatoga Spur, Kempton Park.

CHILDLINE ORANGE FARM COMMUNITY-BASED CENTRE

Orange Farm Staff

Orange Farm co-ordinating social worker Maserame Hellen Dzibana (BA Hons Social Work)

Intern Administrators Thato Modisakeng; Zamangwe Mazibuko

Our office is situated at the Arekopaneng Youth Centre on the Afrika Tikkun premises and is well-known in the area. Orange Farm experiences a range of socio-economic problems with sexual violence, gangsterism, illegal initiation schools abducting boys, high drug and teen pregnancy rates and service delivery protests. Positive relationships are being nurtured with clinics, the Disability Forum, Drop in Centres and Government departments to address these many community problems. Our very small Orange Farm team accomplished a large amount this year:

1 179 counselling sessions with a case load of 139 clients. Behavioural problems, death and bereavement, followed by rape were the highest categories in Orange Farm

12 Events reaching 1 359 community members

40 | P a g e

One LEADers group / child development programme was conducted at the Reamohetswe Primary school, for vulnerable children. Children actively participated and showed great interest in the program. Radically positive changes in terms of their creativity, confidence and openness as the group progressed were noticed in the children

Orange Farm Counselling stats

ORANGE FARM Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Counselling 113 95 101 84 93 164 143 112 42 0 190 42 1179

Group Sessions 0 0 0 0 0 3 2 0 1 0 0 0 6

Participants 0 0 0 0 0 4 4 0 4 0 0 0 8


Participants 15 12 11 8 13 12 0 0 0 0 0 0 51

Events 1 0 4 0 2 1 3 1 1 0 0 0 12

Participants 9 0 820 0 100 97 91 200 42 0 0 0 1359

Networking in Orange Farm The social worker is actively involved in the three forums that are in Orange Farm, the Region G Forum for persons with disabilities, Child Protection Forum and the COJ forum for persons with disabilities. The worker has a good relationship with Afrika Tikkun, Nissa, Siyabonga Drop in centre, Thiboloha Drop in Centre and DOE schools. Highlights and successes

The social worker has established very good relations with the drop-in centres in Orange Farm for mutual referral of clients who support one another when they do outreach programs

The social worker has a successful case of an HIV positive child who did not know her status but was forced by the parents to take ARV’s. Communication between the family was facilitated and the child was told, with the parents disclosing their status also and apologising to the child. There is improved communication in the family and the child is voluntarily taking her medication

Orange Farm had a wonderful year end party for clients and Leaders at Eagle Spear Spur in Trade Route Mall

CHILDLINE DIEPSLOOT COMMUNITY-BASED CENTRE

Diepsloot Staff

Social work co-ordinator Margaret Singo (BA Social Work)

Student Social Workers Mulalo Mehephu; Nombheko Zicha

This Childline Community Based Centre is situated on the premises of Afrika Tikkun in Diepsloot where we have only one social worker delivering services. This is a highly volatile community, made up of many people migrating from the rural areas and our northern neighbouring countries, with many socio-economic challenges. Media attention on the problems experienced in this area has resulted in many government departments and NGOs working together to address issues of violence, which has had a positive impact on the community. We are appreciative of the Nelson Mandela Children’s Fund who implemented a community development

41 | P a g e

project in association with local NGOs. The lone social worker in Diepsloot achieved phenomenal results:

933 sessions with a case load of case load of 106 (47 boys and 59 girls) children and families. The highest category of clients in Diepsloot was rape, followed by children presenting with behavioural problems, emotional abuse, and trauma

19 Community events reaching 3 058 members

10 sessions of development groups with 49 children

Diepsloot Counselling Statistics

DIEPSLOOT Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Total

Counselling 75 95 79 80 92 97 83 85 43 25 176 63 993

Group Sessions 0 2 0 0 8 0 0 0 0 0 0 0 10

Participants 0 41 0 0 8 0 0 0 0 0 0 0 49


Participants 0 0 0 0 0 0 0 0 0 0 0 0 0

Events 3 0 8 0 1 1 0 1 1 1 1 2 19

Participants 111 0 1720 0 12 45 0 340 30 300 306 194 3058

Networking in Diepsloot The social worker is actively involved in the Child Protection Forum. There is positive support from the Nelson Mandela Children’s Fund (SeVISSA Partnership – focusing on gender-based violence including Afrika Tikkun, EWET, Lawyers vs Abuse, and the Diepsloot Youth Project). In addition, the social worker linked with Do Good Cycle, City Of Johannesburg, JMPD Safe Hub, Hope World Wide SA, ECD’s and the Dept. of Education schools. Highlights and Successes in Diepsloot

In December Eagle Rock Spur Forest Hill restaurant hosted a year end party for the Diepsloot clients. Very few of the children had ever been to a restaurant or eaten a pizza – they had an absolutely wonderful day

Our social worker has established a very good relationship with Afrika Tikkun and they support one another when they have outreach programs and provide food parcels for our clients

The Sexual Violence in Schools in SA (Sevissa) Project, funded by Comic Relief and led by Nelson Mandela Children’s Fund included working with many NGO’s in the area to end violence in Diepsloot and was a very successful initiative

42 | P a g e

INFORMATION HUB: TRAINING, YOUTH DEVELOPMENT AND DIGITAL INFORMATION

Strategic Objective of the Information Hub Empowering communities with training, information and advice regarding children’s issues and child protection. Staff of the Information Hub

Head of department Gita Dennen (BA Hons Psychology; Master’s Diploma Play Therapy)

Facilitators Gail Tlomatsana (BA Social Work); Phakeme Mahlangu (BA Hons Psych)

Social Media Support Jolene Beyleveld (BBA Marketing Management)

Introduction to Information Hub The Information Hub encompasses all activities and projects aimed at providing clients, their families, communities and those working with children with the information they need to ensure children are well cared for, protected, and can reach their full potential. The training department offers training internally and externally to professionals and lay people who work with children, as well as parents and caregivers in the community. We recognise that on-going professional skills development is necessary to ensure services of a high quality, and to build confidence in all persons working with children including our employees and volunteers. In addition, the nature of the problems facing children on a daily basis speaks directly to the urgent need for parenting skills training. The training department ensures service excellence from all staff members and volunteers, and makes a small contribution to the economic sustainability of Childline. Information on all child related issues is disseminated through digital platforms, including our mobi-friendly, information rich website and social media. We utilise these platforms to provide pertinent advice, resources and practical information to clients, their families and communities. Youth Development Project The Youth Development Project has engaged with 40 young people in various capacities: 13 volunteer lay counsellors; 6 social work students; 3 social work interns; 3 social auxiliary worker interns; 17 administration interns. They all attended the Help Line counselling training and development throughout the year with mentoring through case discussions, tutorials, individual supervision and training. Each youth is placed within the Childline projects or Community Based Centres where they can best learn according to their needs. We have partnered with Afrika Tikkun, Investec and the HWSETA who assist with the payment of stipends for these young people. We engaged with young people previously trained as counsellors on the Help Line to understand the impact of this placement had on their growth and development. This was done by selecting those that we were able to access and through questionnaires. This was extremely positive as indicated in the table hereunder.

43 | P a g e

Table Indicating the Efficacy of the Childline Lay Counsellor Training and Placement in the Help Line

Training and Development – Internal and External In 2019/20 our teams facilitated: 34 presentations for 508 educators; 61 Positive Parenting workshops / talks, empowering 3 407 parents and caregivers; 37 volunteers / interns / staff members were trained in basic counselling skills and child abuse and disclosures; and 14 other workshops of varying length and complexity for 231 adults. All trainees improved their knowledge and skills, enabling them to contribute to a culture of child rights in South Africa. Childline Gauteng is mindful of the responsibility to ensure the best possible treatment and care for all children, and to this end, the development and training of staff members are vital. On-going professional development is also a requirement to retain registration with the various professional boards. Most of the training, workshops and presentations attended by staff members were at no cost to the organisation, for which we are very grateful. Our partnership with A Chance to Play Southern Africa (ACTPSA) promoted free creative play in all our Community Based Centres through training, contributed to the Diepsloot Play facility and assisted with their on-line training modules. We continue to share our training with the network, through Childline SA, who submitted various workshops for accreditation with SACSSP for CPD points, which we will be able to offer both staff and external paying participants. Childline Gauteng also submits an Annual Training Report (ATR) and Workplace Skills Plan (WSP) to the Health and Welfare SETA (HWSETA). We are eligible for HWSETA discretionary grants that are made available for upskilling staff members. Below is a list of all workshops rendered by Training teams, as well as those attended by Childline staff and volunteers:

44 | P a g e

Type of training

Number of staff

members trained

Number of Community

/ Volunteers

trained

Number of Emerging Organisations, schools, clinics trained

34 x Teachers Presentations 508 Educators

1 x Sexual Abuse and Sexual Harassment in Schools 359 School Principals

Understanding Bullying 28 NACOSA Project Participants

20 x Parenting Workshops: A Guide to Positive Parenting 163

29 x Parenting Talks at clinics, schools and community meetings

2 580 Parents and caregivers

Childline’s Positive Parenting Programme - Train the Trainer

17 COPESSA Participants

Child Abuse and Disclosure and counselling skills 26 NACOSA Project Participants

3 x Childline Help Line Counselling skills Training 14 15 Interns

Identifying and Responding to Child Abuse in the 21st Century

15 Participants

Childhood Grief and Loss 17 Participants

A Chance to Play – Distance Training Course: Assignment Feedback Workshop

21 Play Pact participants

A Chance to Play HANDS ON TRAINING – Training The Trainer

1

A Chance To Play - Assessment Workshop 17 Diepkloof Play Forum members

A Chance to Play: 3 Day Hands-on Training 24

Child Abuse and the Media 8 Students – WITS School of

Journalism

Basic Personal Finance 31

Human Trafficking 28

Facilitation of Dialogues (DSD) 3

Behaviour Management 42

Understanding Sexuality 27

Digital Marketing (Investec) 2

Attachment (Weskoppies Psychiatric Hospital) 1

2 x Ethics Café – Suffering as NGO Currency; Discrimination

3

Between Graduation and Employment: Life Skills for Students

101 VUT & TUT Students

An Introduction to Peer Counselling: Life Skills for Students 101 VUT & TUT Students

45 | P a g e

CHILDLINE TSHWANE PROJECTS – NACOSA HIV / TB / GBV PREVENTION AND TELKOM

FOUNDATIONS SCHOOLS

Strategic Objective Empowering youth, families and the community with psycho-social skills to prevent HIV and TB infections and Gender Based Violence (GBV) Staff in Tshwane

NACOSA PROJECT TEAM

Project Manager – Safe Space & Data Management and – Psycho-social Services

Nate Van Blydenstein (MA Sociology – Diversity Studies); Bulelwa Dabula (BA Hons, Social Work)

Senior Social Work Supervisors Kgomotso Vuma (BA Hons- Social Work); Linky Mashile (BA Hons- Social Work); Dorcas Kataka (BA Hons- Social Work)

Social Workers Busisiwe Buda (BA Hons- Social Work); Annah Moumakoe (BA Hons- Social Work); Jan Chauke (BA Hons – Social Work); Botshelo Nkopodi (BA Hons- Social Work); Nobuhle Mnisi (BA Hons- Social Work)

M&E Officer Alan Musuakala (BA-Business Administration)

NEET Skills & Impower Linkage Officer

Mpho Mathe (Diploma in Contextual Ministry Theology); Sello Mabunda (Honours in Social Science)

Social Auxiliary Worker Kgomotso Mokoena (BA Hons- Social Work); Emmanuel Mpoyana; Ntswaki Monyoko; Lebo Molefe Higher; Shane Kgosana; Shane Kgosana; Tlou Raphala; Kefilwe Rammutla; Thembi Sindane; Phemelo Peete; Shonisani Mphego

Peer Group Trainers Catherine Mathe; Rebecca Baloyi; Petronella Mathebula; Seloane Khomari; Lettie Chauke; Kimberly Thipe; Thulani Shabangu; Elsie Mabena; Masego Mahlangu;

TELKOM FOUNDATION TEAM

Social Work Supervisors Dorcas Kataka (BA Hons- Social Work); Evon Cebe (BA Hons- Social Work); Lentle Mataboge (BA Hons- Social Work);

Social Auxiliary Worker

Mmamotlatsi Mokoena (Higher Certificate in Social Auxiliary Work); Iris Ngobeni (Higher Certificate in Social Auxiliary Work); Pinky Mashatje (Higher Certificate in Social Auxiliary Work); Tshidi Bokaba (Higher Certificate in Social Auxiliary Work)

The Childline Gauteng NACOSA three year project provides adolescent girls and young women (AGYW) and adolescent boys and young men (ABYM) ages 15-24 with a prevention package of biomedical, behavioural and structural services with the aim of preventing HIV/Aids, TB infections and GBV. Working in collaboration with the NACOSA partners, MIET Africa and Zakheni Training and Development Institute in Tshwane Region 1 - Soshanguve, Winterveld, Mabopane and Ga-Rankuwa, Childline Gauteng has provided a range of services to support behavioural and structural change patterns amongst the target beneficiaries. In the first year of implementation Childline Gauteng has reached 4 122 AGYW with the core package of services including enrolment, risk assessment and development of a service plan with referral network development.

46 | P a g e

Services rendered include: No Means No Impower self-defense classes with 793 girls; 19 sexual reproductive health groups with 760 AGYW in 76 sessions; initiation of 108 girls on PrEP; 3 grief support workshops with 107 girls who were orphaned (24 sessions); teen parenting groups; a pilot economic strengthening programme with 75 girls; 541 individual counselling sessions with 718 AGYW and 2 ABYM. Biomedical services include: HTS awareness and referral drives; PrEP awareness and referral drives; Behavioural services include: rape prevention self-defense classes; peer Leadership development activities; music and dance rehearsals to the Field Band. Structural services include: economic strengthening programme; and referrals for identity documents and social grants. The Kopanyo social media platform has distributed information to AGYW and AGYM. Each of these comprehensive layers of programming have been conducted with the highest quality and we are inspired by the work we are doing. As we move into year two of the project we hope to grow from strength to strength as we seek new ways to serve the Tshwane youth with relevant and impactful programmes. The Telkom Foundation, has engaged Childline Gauteng to provide psychosocial support for their progressive schools maths and science programme, in partnership with: Protec, Kutitive and Columba in the following schools: Winterveld High, MH Baloyi High, Seageng Secondary, NM Tsuene High and Ruabohlale Juniour Secondary Schools. We have been able to place a full time social auxiliary worker in each school with two senior social work supervisors, and achieved the following: 2 675 sessions with 838 youth and their families; sexual reproductive health workshops; boys with behavioural problems change groups. The highest category of problems include: behavioural problems such as truanting, substance abuse, teenage pregnancy and aggressive behaviour; exposure to trauma includes domestic violence, exposure to crime, loss of loved ones and child headed households; and teen pregnancy.

47 | P a g e

The social auxiliary workers are also able to provide the school community with referrals into the wider range of services Childline and partners provide in the district for: grief and loss groups for 70 orphans; No means No Impower groups for 458 learners; music / dance classes and leadership for 55 learners; SANCA for specialized drug abuse issues; and to Home Affairs for identity documents and SASSA for social grants. The schools have welcomed this dedicated layer of psychosocial support for learners which has been promoted by assembly talks and presentations to parents meetings. The consistency and easy accessibility of Childline staff at these schools has provided an important safety net for some of the most vulnerable learners.

MARKETING

Childline Gauteng’s marketing campaigns aim to raise our collective consciousness with regard to the importance of children and their inherent right to be treated with love and respect as well as their responsibility to assist their families and communities. Childline SA continues to advocate and lobby for children’s rights. Dumisile Nala, our National CEO, represents Childline on many national and international forums. On a provincial level, we engage with local media houses. Childline Gauteng’s online presence is growing steadily. You can now find Childline Gauteng on Facebook (1 454 Followers) and Twitter (2 356 followers). Posts are made on our Facebook page approximately six times per week and each post reaches between 100 and 1 200 people, informing them of our activities and events, providing positive parenting tips, as well as inspirational messages for parents. Our beautiful and inviting website designed by Saranne Meyersfeld and set up by Net#workBBDO and Amorphous is still generously hosted by E2. Visit us on www.childlinegauteng.co.za. Childline is in the fortunate position of being supported by many marketing partners: Net#workBBDO advertising agency, SABC, ETV, DSDT, Media Talk, Mindset Health, E2, and Majestic3.com. Our marketing partners have continued to assist us to advertise the Childline services and to develop our campaigns to increase public awareness of children’s rights. They continue to inspire us with their vision for a child-centred society and their endless creativity and enthusiasm. Our special thanks to all who have gone beyond the call of duty to offer time and expertise to ensure that the need for Childline’s services remains foremost in the public arena. Marketing and Media opportunities

702 – Girshwin Show Power FM – Parents and Problems

Afternoon Espresso – Help Line Services Rosebank Killarney Gazette – Childline Services

Beeld – Physical Abuse SABC News – Child Violence

CAPS Radio – Bullying and the Law SABC Online – Online Safety and Substance Abuse

CII Radio – Sunlight Safe House Sexual Abuse Images

City Press – Child Protection Week and Help at the End of the line

STAR – SAPS Crime Stats

ETV – Rape at the Dros Restaurant Sunday Times – Child

ETV – Sunlight Safe House True Love – Talking to Children about Sex

GauTV – Child Protection Week Vaal FM – Sunlight Safe House

KyaFM – Child Safety in Public Spaces Wits Justice Project – False Charges of Sexual Abuse

Move Mag – Parenting Your Child – Child Sexual Abuse

Pimville News – Child Safety at Schools

48 | P a g e

SUPPORT SERVICES

Administration/M&E/Finance/Resource Mobilisation/Human Resources Staff

Admin Team Glenis Kay; Precious Tshabalala, Sylvia Phiri

Finance Manager Shaughan Ellis

Volunteer Treasurer Candice Whitefield (CA)

HR Andries Maphala, Jaquie Perks Fair Labour Practice and Lynn Pretorius

Consultant Accountant Iain Holdsworth (BCom)

Payroll Consultant Alison Mac Vey

Resource Mobilisers Angela Bishop and Jolene Beyleveld (BBA Marketing Management)

We acknowledge the exceptional work our administrative team has done this year to ensure that the financial and administrative infrastructure continues to support the social service of the organisation. We are compliant with all regulations pertaining to Not for Profit and Non-Governmental Organisations:

NPO Act

Registration as a Child Protection Organisation with Gauteng DSD

CIPC registration

SARS Tax clearance certificate and 18a certification – Public Benefit Organisation (PBO)

Level 1 BBBEE certification

Registration with SA Treasury

We have submitted an Employment Equity Report and have formed an EE committee

Vusi Mpungose is our Health and Safety consultant

All professional staff are registered with the HPCSA and/or the SSPSA Monitoring and Evaluation Monitoring and Evaluation (M&E) is a very important part of any development programme and is of special importance to programme donors, in that it allows programme leaders to assess the progress and achievements made against programme aims and objectives. Childline Gauteng runs monitoring and evaluation systems for all programmes and projects implemented by the organisation. Logical frameworks (log frames) and M&E tools are in place for each project. The Heads of Department have now attended M&E training and working on improving our M&E and reporting systems over the next financial year. Supervision, consultation and file checking is provided throughout all projects. All training and workshops are evaluated by participants, and the LEADers programme is evaluated by the participants, their teachers and their parents. Feedback is used to make improvements to the material and the delivery thereof. Resource Mobilisation Childline Gauteng is a well-established brand emerging over three decades through several political, economic, socio-cultural and technological challenges to stay operative and relevant with a resilient and steady track record. We have developed a sustainability plan to ensure our survival in tough economic times.

49 | P a g e

We successfully secured funding for the 2019/2020 financial year and seek to ensure the sustainability of our critical services for the future. This is always a key consideration of the board, management and staff. The continued successful operations require a broad strategy that takes cognisance of all the pertinent factors. Childline’s foundation of long term sustainability is based on: the reliability and integrity of financial and operational information; efficiency and effectiveness of operations; compliance with policies, regulations and contracts; achievement of established operational goals and objectives; and, compliance with laws and regulations. Sustainability Audit GrowthMap Infonomics undertook an external and independent sustainability audit of Childline Gauteng in the 2017/8 financial year which is still applicable. This is based on international social rating standards on 8 key elements which form the foundation of financial sustainability. Childline scored 129 of the 139 score-card elements and achieved a 92.81 % sustainability rating | certification, on the following elements: Governance - 25/25; Experience and Aspirations - 10/10; Organisational Skills - 10/10; Credibility -10/10; Human Resources - 5/5; Impact and Reach - 44/44; Regulatory Compliance - 5/5; Financial Stability - 20/30. The spirit of African Humanity recognizes that the vulnerable amongst us, especially children, will continue to need the financial and emotional support of the country’s leadership in all spheres. The fact that this compassionate giving is decreasing due to donor fatigue, corruption and economic constraints has given us the opportunity to seek more self-sustaining fundraising strategies. These strategies include: Maintaining positive relationships with all government departments which have a similar mandate and we have secured: long term funding for the past 20 years from the DSD for all our services (and are currently being requested to extend those services to the Tshwane region); a contract with GDE to provide learners with psycho-social services on our Helpline and Community Based Counselling Centres; tenders are regularly submitted to government departments for work that is aligned to our core services. The establishment of international partnerships with Global Fund, through a three year contract with Nacosa to deliver psycho-social-educational services in Tshwane. The Childline social entrepreneurial opportunities include: annual Nelson Mandela Day celebrations; annual calendar sales; sale of used merchandise not required by our clients; provision of training to lay and professional persons in the children’s sector; rental of our training facilities and Inner City roof-top garden kindly upgraded by Anglo American Achiever Employees. Partnership with the Health and Welfare SETA are at advanced stages to enable us to provide professional psycho-social training for youth to enable us to engage with the presidential “Thuma Mina” call to action for unemployed youth. The annual resources required is distributed to donors who prefer to give in kind donations and these items reduce our expenditure to the value of approximately R750 000 each year. The Childline support a child in need Debit Order Campaign for Individual Giving is gaining traction. The Childline Investment Portfolio, which is managed by the Board Finance Committee provides a small hedge against unforeseen circumstances.

50 | P a g e

Continued applications for multi-year partnerships to Trusts, Foundations and CSI Departments as well as reporting on the expenditure according to their individual requirements have resulted in many partnerships extending over many decades of loyalty and support for the services. We are confident that our growing expertise in the sourcing of new income streams will bear fruit in the forthcoming financial year. Childline is aware of the rapidly changing funding environment and we continue to look at innovative ways to develop activities to drive increased revenue in the youth development and environmental opportunities. As a civil society and service delivery organisation serving children, Childline is primarily dependent on funding partnerships. Given the nature of our work, the age and vulnerability of the children we serve, opportunities for financial self-sustainment remain a challenge and we thank all our partners for their contribution to achieving our collective vision of a caring society for children. Contributions made by many people and organisations, through their Employee Giving Programmes, have provided material, emotional, financial and skills-based support and we honour each and every one. Your generosity is overwhelming and we consider you all part of the extended Childline Gauteng community.

51 | P a g e

DONATIONS IN KIND

A.Moosa Blanket Warehouse

Cherryl du Plessis Investec SVP Otto du Plessis

Aaron Lim Daniela Rodrigues Investec: ICIB Patrick Odjo

ABSA Africa De Beers Group Investec: Private Bank Pontsho Molotsane

ABSA ARO Team Deshri Moodliar Jeff Kinney & Kim Peters Pretoria City Lions

ABSA EVP Dikeletso Ramokhutshwane Jenny Delport Puleng of Zebi Agency

ABSA Insurance: Specialised Claims Svs

Dischem Foundation Johan van Wyk Pyramid Day Spa

ABSA Policy Governance: Control Team

Dr Ishmail Kam Bhangu RAK Events

African News Agency Eagle Rock Spur Karla Cronje Refilwe Selepe

Afrika Tikkun Eagle Spear Spur Keneilwe Mnguni Risk Insights

Amigo Spur Econocom Foods cc Kimmi Stewien Ruvano Casper

Amy Moore Elaine Jacobs La Vita Spa Santa Shoe Box & Volunteers

Andrea Hardie Emerald Casino Laa'iqah Ebrahim Saranne Meyersfeld

Angie Cason Entrawood Office Furniture Lauren Gore Scott Cundill

Anglo Achievers Employee Initiative

Enyuka Construction Linsey Sherman Sebànje Construction

Anglo American Group E'pap Econocom Foods Little Eagle Spur Seko Sonkapu

Anglo: Goedehoop Colliery FNB Volunteers (Bridget Harris)

Lyn Lewrgan Shavhana Cutubert

Anglo: Talent Mng. Team Forms Media Majestic3.com Skill Collection - Portia Potter

Anya and Mark Cawood Francis Sutton School of Ballet (Edenvale and St Katherine’s)

Marne Punen Soul-Comm

BITCO Gerbrand & Melinda Grobler

Mary Ramano Spur Corporate Jhb. H.O.

Brescia House GIBS Business School Meena Parbhoo & Brother Sweets from Heaven

Callum Hilton Gift of the Givers Michelle Rigby Tatum Bishop-Carter

Carissa Von Mayer Gita Dennen Moore Stephens Thusanani

Caroline Turnbull Golden Falcon Spur Mowana Spa Toyota SA Pty Ltd

Carolyn Steyn Grassroot Soccer Mozibuko Siphesihle Viv Davidoff

Charlotte Haingura Holy Rosary School – Edenvale

Nesisa Moyo - Mrs Universe Africa 2019

Wild Spear Spur

Chatoga Spur Investec CSI OMNi HR Consulting

52 | P a g e

FINANCIAL CONTRIBUTIONS

500 Kays for Kids: Donors Community Chest Jet Lee Main Charitable Trust

S.A. Media Productions

500 Kays for Kids: Pirates Club - Greenside (Pirates Road Running Team)

Community Grants Program K Lob Second Stella and Paul Loewenstein Charitable and Educational Trust

AFRIKA TIKKUN (NMCF - SeVISSA)

Compuscan Loyalty Rewards Programme

Kirkness Charitable Trust Segal Margot

All our Anonymous donors Crowley Tamsyn Kruger Trienchen Seymour Hills Chris

Allegienc Consulting D Moephuli Londisizwe Trust Silcock Stephen Michael

Anglo American Chairman’s Fund

Davidoff Viv / Sweets from Heaven

LV&IVY Middleton Charitable Trust

Soul City Project

Anthony Govender Dr R A Ismail Mackenzie Foundation Standard Bank Staff

Anton Dempsey Emperors Palace - Peermont Group

Mahesh Sollanki Stephen Michael Silcock

Athi Anam Mboniswa Encentivize rewards (Compuscan)

Margot Segal Strate Charity Shares

B Pietersen Enviroware Mary Slack Tamsyn Crowley

Bernick Janna Estelle Susanna McKenzie Sue (Brescia House Parents)

Tekkie Tax

BF Bietersen Ethne Whitley Communications

Merle Feher Telkom Foundation

BMR Commodities Freimac (Pty) Ltd Mineral Waterman Teria Cawood

Brian Brom Fuchs Foundation MMSV Productions Terry Pelitte

Bruno Frigenti G Davids Mott Macdonald Tiber Construction

Carepoint Advisory Gauteng Dept. of Education My School/My Village/My Planet

Toyota Motors SA

Cawood Family Gauteng Dept. of Social Dev.

NACOSA - Tshwane Project Trienchen Kruger

Charity Calendar / Lex van Vught

Genesis Steel Nedbank Foundation Trust Tshebo Mokoena (Mosebo Networks)

Charity Tours - Angus Moore

Govender Anthony Nedbank Private Wealth – Charitable Trust Division

Tshikululu Social Investment

Checkers - Tin Project H Evertsen Trust Fund Nesisa Moyo - Mrs Universe Africa 2019

Unilever SA

Childline SA Hammon Road Services Oscar Lockwood United Church School

Childline Western Cape HCI Foundation Pick ‘n Pay - Head office Van As

Chris Adams (Verirad Pty Ltd)

Investec CSI - Touch by Giving

R.B. Hagart Trust Verirad (Pty) Ltd

Chris Seymour Hills Investec Wealth and Investment - Investec Charitable Trusts (ICT)

Rainbow Village Vivienne Davidoff

Claire Waller Janna Bernick Roxy VD Lindi Wits Hospice

Copy protected with Online-PDF-No-Copy.com

https://online-pdf-no-copy.com/?utm_source=signature

Childline Gauteng - Annual Report 2019 ... - NET

Documents

Transcript of Childline Gauteng - Annual Report 2019 ... - NET