i

Dr. R.SUNDHARARAMAN, M.Com., B.Ed., Ph.D., Reader, Research Faculty of Commerce, National College, Tiruchirappali – 620 001.

Date:

The thesis entitled “MANAGEMENT BY SPIRITUALITY

(MBS) – AN INTEGRATED APPROACH TO MANAGEMENT” is a

record of research work done by the candidate

K.VENKATARAMANAN, Part time Research Scholar,

Director, Share Your Care, Bhaktivedanta Hospital, Shrishti

Complex, Sector-1, Mira Road(E), Thane District, Pin.: 401 107,

part time research scholar during the period of study at the

Department of Commerce, National College, Tiruchirappali –1, and

the thesis has not previously formed the basis for the award of any

degree, diploma, associateship, fellowship or other titles to the

candidate.

The thesis represents independent work on the part of the

candidate.

HEAD OF THE RESEARCH DEPARTMENT SUPERVISOR

PRINCIPAL

CERTIFICATE

ii

K.VENKATARAMANAN Part Time Research Scholar, Director, Share Your Care, Bhaktivedanta Hospital, Mira Road, Mumbai-401107

Date:

I do hereby declare that this thesis has been originally carried

out by me at the P.G. & Research Department of Commerce, National

College, Tiruchirappali - 620 001, under the guidance and supervision of

Dr.R.SUNDHARARAMAN, M.Com., B.Ed., Ph.D., Reader in Commerce,

National College, Tiruchirappali-1 and this work has not been submitted

anywhere for any degree.

Research Scholar

(K.VENKATARAMANAN)

DECLARATION

iii

ACKNOWLEDGEMENT

It gives me immense joy to express my whole hearted thanks to

many, for their valuable help and support to me in completing this thesis.

First and foremost, I offer my obeisances to my Spiritual Master

H. H. RADHANATH SWAMI MAHARAJ, who inspired me to do this

project for the welfare of Managers all over the world. I am deeply

grateful to founder Acharya of ISKCON, A.C. Bhaktivadanta Swami

Prabhupada, who’s books and lectures increased my conviction in

scriptures.

I register my heartfelt thanks to my Research Advisor

DR. R. SUNDHARARAMAN, M.Com., B.Ed.,Ph.D., Reader, P.G. &

Research Department of Commerce, National College, Tiruchirappali,

who ungrudgingly spared much of his precious time as guidance. His

thirst for questions, frank discussions, valuable suggestions and

encouragement throughout my research inspired me in great measure. But

for his painstaking efforts this thesis would not have been what it is.

I register my thanks to the doctoral committee members

Dr. S. RAJAGOPALAN, Principal (Retd.), Nehru Memorial College,

Puthanampatti and Dr. S. SEKAR, Head, Department of Commerce,

iv

Urumu Dhanalakshmi College, Tiruchirappali, for their thought provoking

ideas and valuable directions.

My sincere thanks to the management, Principal, Head of the

Department of Commerce and Staff members of National College,

Tiruchirappali, for placing at my disposal, the valuable library books and

for allowing me to enjoy the privileges as a part – time research scholar.

I am indebted to Bharathidasan University, Tiruchirappali, for

giving me an opportunity to do a part time research and for all their help.

I register my heartfelt thanks to Mr. H. A.Mafatlal, Chairman &

CEO of Arvind Mafatlal Group of Industries, for his personal guidance

and insights for the project.

I offer my thanks and gratitude to Bhaktivedanta Hospital

management and especially to Dr. Ajay. P. Sankhe, Director;

Dr. V. G. Shanbhag, Deputy Director & HOD Department of Spiritual

Care; Mr. Praveen Muley, Deputy Director HR & Admin, Dr. Ashok

Shetty , Medical Coordinator , Dr. Dhaval Dalal, Chief Physician and

Mr Manoj Nambiar for their valuable inputs and suggestion. Special

thanks to Mr. Rajesh Talwar, Ex. CEO of Bhaktivedanta Hospital for

guiding and inspiring me.

v

My sincere thanks to H.G. Shyamanand Prabhu, H.G.Govind

Prabhu, H.G.Radhagopinath Prabhu, H.G.Gaurang Prabhu,

H.G.Gaurgopal Prabhu and others from ISKCON Chowpatty for their

great insights and sharing their spiritual realization.

I heartfully thank Dr.Abhiram Kasbe, Dr. Santosh Choudhari,

Dr. Hari Doss, Prof. Jaiprakash, ICFAI, National College, Mr. Vinod

Saxena, Dr.Santosh Kumar, IHMR, Prof. Sheenu Jhawar for their

valuable guidance and inputs.

My special thanks and gratitude to Mr.S.G.P.Char, (unfortunately

left this world on 24th Aug, 2009) who guided and inspired me throughout

the project. His confinement to the wheel chair but unending enthusiasm

and sacrifice brought me on tracks to complete the project and I dedicate

this in memory of Mr.S.G.P.Char & my departed father. Special thanks to

Mrs.Veena Char and Loknath Char for their inputs.

I would be failing in my duty if I do not thank my parents, my in

laws, Mr.G.S.Mani, Shri Murali Bhatt, Ranganatha Swamy Temple,

Srirangam, friends, well wishers, Shri Sampath Chari and family, for

their constant encouragement, prayers and help.

vi

My heartfelt thanks to my wife Padma, M.Sc, B.Ed, PGDCA and

to my two sweet daughters Janani and Ranjani for their tolerance and

fullest cooperation all throughout the project.

I am also grateful to the Share Your Care team of Mr. Rajeev

Srivastava, Mr. Yogesh Chadha, Mr. Suresh Chari, Mr. Sameer

Brhamandkar and Mr. Amol Kulkarni for their help and cooperation.

I also thank Dr. Balasumbramanian, Lecturer, Government Arts

College, Thiruverumbur, and Mr. Anand, SKYSOFT, Tiruchirappalli for

their unstinted cooperation.

I thank all my god brothers and god sisters, who prayed for me at all

times. Last but not the least I offer my prayers to the all Merciful Lord for

the blessings and grace for the successful completion of this thesis work.

K. Venkataramanan

vii

CONTENTS

Chapter

No

Page

No

Certificate i

Declaration ii

Acknowledgement iii

List of tables xii

List of Figures xiv

Abbreviations xv

I INTRODUCTION 01

1.1. Introduction 01

1.2. Challenges of current day management 02

1.3. Importance of people in management 03

1.4. Definition and significance of key terms 05

1.4.1. Scriptures

1.4.2. Spirituality

1.4.3. Scriptures Induced Spirituality (SiS)

1.4.4. Management and Management By

Spirituality (MBS)

1.5. Relevance and applications of spirituality to scientific

management

12

1.5.1. Management Yesteryears

1.5.2. Scientific Management

1.5.3. Management Today

1.6 Statement of the problem 16

1.7. Objectives of the Research 21

1.8. Methods used 22

1.9. Limitations of the study 22

1.10 Chapterisation 23

viii

II REVIEW OF LITERATURE 25

2.1 Review of literature 25

2.2. Studies relating to modern management thoughts 26

2.2.1. Excellence in management

2.3. Studies relating to spirituality and management 31

2.4. Studies relating to spirituality at work place 35

2.5. Studies relating to management thoughts from

Thirukural, Bhagavad Gita and other Scriptures

40

2.6. Related Researches 46

III PROJECT METHODOLOGY, PROFILE AND

CHARACTERISTICS OF THE SAMPLE DATA

49

3.1. Collection of data, Sample design, Methods and tools

of analysis

49

3.1.1. Sample design

3.1.2. Method of analysis and period of study

3.1.3. Tools of analysis

3.2. Profile and Characteristics of Respondents 56

IV ANALYSIS OF MBS CONCEPTS FROM

THIRUKURAL

76

4.1. Thirukural – An Overview 76

4.1.1. Ten Commandments

4.2. Analysis of Commandments derivations and key

findings

79

ix

V ANALYSIS OF MANAGEMENT MBS CONCEPTS

FROM BHAGAVAD GITA AND OTHER VEDIC

SCRIPTURES

105

5.1. Vedic Scriptures 105

5.2. Bhagavad Gita and Management 106

5.2.1. Chapter briefing and application of MBS

5.2.2. 5C’s from Bhagavad Gita

5.2.3. Right man for the right job

5.2.4. Persuasion

5.3. Management Lessons from Srimad Bhagavadam 130

5.4. Management Lessons from other Vedic Scriptures 146

5.4.1. Relationship building

5.4.2. Control of senses

5.4.3. Duties

5.4.4. Ten Commandments for management from

Indian scriptures

5.4.5. Concluding though from Rig Veda on

relationship management

VI ANALYSIS OF MBS CONCEPTS FROM THE RAMAYAN,

MAHABAHRAT AND HENRY FAYOL’S PRINCIPLES

153

6.1. MBS principles from Ramayan 153

6.1.1. The ideal heroes

6.1.2. Span of management

6.1.3. Vision

6.1.4. Walk the talk

6.1.5. Consistency

6.1.6. Leadership and communication : A scene from

Ramayan

6.1.7. Considerate

x

6.1.8. Compassionate decision: Scene from Ramayan

6.1.9. TQM: The scene from Ramayan

6.1.10. Holistic decision: Scene from Ramayan

6.1.11. Scene from Yudha Kanda and from Ravana’s

Court

6.2. MBS Principles from Mahabharata 166

6.2.1. Duty

6.2.2. Sharing to Success

6.2.3. Management by Sacrifice

6.2.4. Finer aspects of HR

6.2.5. Dealing with people

6.2.6. Counselors

6.2.7. Finance

6.2.8. Conduct

6.2.9. Yayathi syndrome

6.2.10. Leadership

6.2.11. Internalization before planning

6.2.12. Allies

6.2.13. Leadership

6.2.14. Team spirit

6.2.15. Individual Motives

6.1.16. Commitment

6.2.17. Right managers

6.3. Henry Fayol’s 14 Principles of Management Vs. Spiritual

Support System (SSS)

180

6.3.1. Division of labour

6.3.2. Formal authority / right

6.3.3. Discipline

6.3.4. Unity of command

6.3.5. Unity of direction

6.3.6. Subordination of individual interest to common

good

xi

6.3.7. Remuneration

6.3.8. Centralization

6.3.9. Hierarchy

6.3.10. Order

6.3.11. Equity

6.3.12. Stability of staff

6.3.13. Initiative

6.1.14. Esprit de corps

VII ANALYSIS OF PRIMARY DATA IN RELATION TO MBS 198

7.1. Analysis of Primary Data 198

7.2.1. Values, morals and ethics – bankruptcy

7.3. Role of Spirituality in Solving the Work Place Dilemma 227

VIII SUMMARY OF FINDINGS, SUGGESTIONS AND

CONCLUSION

229

8.1. Need for MBS 229

8.2. Summary of Findings and Establishing the Missing Link 233

8.2.1. Findings of personal interviews with business

leaders, spiritual guides and youth

8.2.2. MBS insights from leaders

8.3. Suggestions 243

8.4. Future Enhancement 250

8.5. Conclusion 251

BIBLIOGRAPHY xvi

APPENDICES xxv

xii

LIST OF TABLES

Table

No.

Title Page

No.

3.1 Sex Ratio of respondents 51

3.2 Religious back ground of respondents 51

3.3 Educational background of respondents 58

3.4 Country of employment of respondents 59

3.5 Industry classification of respondents 60

3.6 Level of management 61

3.7 Frequency of management challenges 62

3.8 Organizational challenges without solutions 63

3.9 Level of self management by boss 64

3.10 Physical needs 65

3.11 Emotional needs 66

3.12 Intellectual needs 67

3.13 Response regarding Spiritual Needs 68

3.14 Quality of life rating 70

3.15 Enrichment of self by work 71

3.16 Value addition of work to life 72

3.17 Scriptures referred 74

3.18 Level of satisfaction after referring to scriptures 75

7.1.1 Association between frequency of management challenges and

Top Management

199

7.1.2 Association between quality of life rating and Top

Management

200

7.1.3 Association between levels of self management by boss and

organizational challenges with out solutions

202

7.1.4 Comparison of age by level of self management by bosses 203

xiii

7.1.5 Association between spiritual needs and reference scriptures

when confronted with managerial solutions

204

7.1.6 Association between quality of life rating and spiritual needs 206

7.1.7 Comparison of age by spiritual needs 207

7.1.8 Association between value addition of work to life and spiritual

needs

209

7.1.9 Association between enrichment of self by work and spiritual

needs

210

7.1.10 Association between effect of training and development on

desired internal transformation and spiritual needs

211

7.1.11 Comparison of age by effect on training and development on

desired internal transformation

212

7.1.12 Association between types of challenge- ethics and application

of MBS to organizations

214

7.1.13 Association between spiritual needs and management challenge

–managing one self

215

7.1.14 Association between reference to scriptures when confronted

with difficult management situations and recommend

application of MBS

216

7.1.15 Comparison of age by recommend application of MBS. 217

7.1.16 Association between MBS will Enrich staff and Recommend

Application of MBS

219

7.1.17 Association between level of satisfaction after referring to

scriptures and spiritual needs

220

7.1.18 What MBS means to managers 221

7.1.19 Recommend application of MBS 222

7.1.20 Indicators of MBS 223

7.1.21 MBS enrich the staff 224

xiv

LIST OF FIGURES

Figure

No

Title Page

No

3.1. Bar Chart – Response regarding Spiritual needs 69

3.2 Pie-chart- Value addition of work to life 73

xv

ABBREVIATIONS

BG Bhagavad Gita

SB Srimad Bhavadam

NOI Nectar of Instruction

NOD Nectar of Devotion

SQ Spiritual Quotient

EQ Emotional Quotient

EI Emotional Intelligence

SBG Selection By Goals

MBS Management By Spirituality

CSR Corporate Social Responsibility

SSS Spiritual Support System

DSS Decision Support System

MBO Management By Objectives

HBR Harvard Business Review

MBE Management By Exception

KURAL Thirukkural

SiS Scriptures Induced Spirituality

GE General Electric Company

Satyam Satyam Computers Ltd

CEO Chief Executive Officer

xvi

BIBLIOGRAPHY

REFERENCE BOOKS

1. Adams Scott, The Dilbert Principle, Harper Collins, New York,

1995.

2. Ahuja, K.K. Industrial Management, Khanna Publishers, Delhi,

1983.

3. Ahuja, K.K. (1997), 'Organizational Behaviour', Second edition,

Kalyani publishers, New Delhi - 110 060.

4. Alexander Hiam, The Manager’s pocket guide to Creativity, Jaico

Publishing, Mumbai, 2002.

5. Alfred D Chandler, Jt, Strategy and Structure : Chapters in the

History of the American Industrial Enterprise, MIT Press,

Cambridge, 1962:

6. Bandana Nayak, (1999), "Leadership Style and Job Satisfaction

among Supervisors", Indian Management, December, P: 63-69.

7. Bansal, I. “Managing Self: Guidelines from Indian Psycho-

Philosophical Thoughts”. “Managing Today”, Himalaya, 2002.

8. Bansal, I., “Management Concepts in Ancient Indian Psycho-

Philosophic Thought and their Significance for Present Day

Organisations. Narayana Publications, 2003.

9. Bellingham R and Friel T, Intellectual Capital Development,

Possibilities Inc., New Jersey, 1998.

10. Bennis, W. & Nanus, B. (1985), 'Leaders: The Strategies for

Taking Charge', Harper, and New York.

11. Bhakti Vikasa Swami , Glimses of Traditional Indian Life, Bhakti

Vikasa Books, Mumbai, 2004.

12. BhaktiVikas Swami, “ Ramayana”BhaktiVikasa books, Surat, 1998.

xvii

13. Biswajeet Pattanayak. (2001), "The Learning Edge", Indian

Management, The Journal of Indian Management Association,

Business India, January. P: 39-43.

14. Biswajeet Pattanayak. (2001), 'Do you Know Your Employees',

Indian Management, The Journal of Indian Management

Association, Business India, February, P: 35-37.

15. Carkhuff R.R The Development of Human Resources, Holt, New

York, 1971.

16. Deep Kapore. (2001), 'Organisational Culture', On line Research

Report, IIM Kozhikode.

17. Gurdijieff G.I, Meetings with Remarkable Men, E.P.Dutton, New

York, 1974.

18. Henry Mintzberg “The Managers’s Job: Folklore and Facts” (July-

August 1975-The President and Fellows of Harvard College.

19. His Divine Grace A.C.Bhativedanta Swami Prabhupada, Bhagavd

Gita, As It Is, BBT, Juhu, Mumbai(1972).

20. His Divine Grace A.C.Bhativedanta Swami Prabhupada, Srimad

Bhagavadan, BBT, Juhu, Mumbai(1995).

21. His Divine Grace A.C.Bhativedanta Swami Prabhupada, The

Nectar of Devotion, BBT, Juhu, Mumbai(1989).

22. His Divine Grace A.C.Bhativedanta Swami Prabhupada, The

Nectar of Instuction, BBT, Juhu, Mumbai(1986).

23. His Holiness Hridayananda Goswami, Enlightenment by the

Natural Path,BBT,1985.

24. IRAIANBU V. - STUDY OF HRM CONCEPTS IN

'THIRUKKURAL.

25. James A.F. Stoner and Charles Wankel . Management , PHI, New

Delhi 1987.

xviii

26. John B Minor “The real crunch in managerial manpower” Harvard

business review 51 no.6 {November- December 1973} 146-158.

27. Kahan, R. and Katz, D. (1960) 'Leadership Practices in relation to

productivity and morale' D. Cartwright and A. Zander (eds.), Group

Dynamics: Research and Theory, 2nd ed. (Elmsford, NY0: Row,

Paterson.).

28. Keith Davis (1999) "Human Behaviour at Work" Tata McGraw Hill

publishing company Limited. New Delhi.

29. Kenneth Blanchard and Norman Vincent Peale, The Power of

Ethical Management, William Morrow and Company, New York,

1988.

30. Krishna Dharma , Mhahabharat, Torch Light Publishing,, CA,

USA 2007.

31. Kurt Darr and Jonathon S.Rakich, Hospital Organisation and

Management, CBS publishers, 1992.

32. Mark H.McCormack What they don’t teach you at Harvard

Business School, Bantam books, New York, 1986.

33. Northcote Parkinson C. and M.K.Rustomji , Business is People,

IBH, Bombay, 1983.

34. Northcote.C. Parkinson and M.K.Rustomji, Excellence in

Management, IBH, Bombay , 1983.

35. Peter F Drucker, “ Behind Japan’s Succ8ess”, Harvard Business

Review 59,no1 (January-February 1981): 83-90.

36. Peter F. Drucker “The Effective Executive” (New York: Harper &

Row, 1967).

37. Peter F.Drucker, Managing for Results (New York: Harper & row,

1964),p.5.

xix

38. Pfeffer, Jeffrey. (1994), New Directions for Organization Theory:

Problems and Prospects. Oxford University Press.

39. Purnachandra Das, Gitamrita- The Nectar of Gita, Gopinath Books,

Mumbai, 2002.

40. Reich W, Character Analysis, Noonday, New York, 1949.

41. Rev.G.U Pope and others, Thirukural, Kumaran Pathippagam,

Chennai, 2005.

42. Richard Bellingham and Dr Julie A. Meek , “Spiritual leadership”

HRD press Inc. M.A, 2001.

43. Robber .L. Katz “\ Skills of an Effective Administrator” Harvard

business review 52, no5{September-October 1974} 92-102.

44. Sinha, A. K. (1983), Dimensions of organizational climate: A case

of university departments. Indian Educational Review, 18 (4), 1–

14.

45. Soundara Rajan, S. N. PGDM(IIM-A) & Mrs. Shanthi Nachiappan,

M.B.A., M.P IS Mr. STEPHEN R.COVEY INFLUENCED BY

THIRUKKURAL?

46. Sreevastava M P (2001), 'HRD strategy to Balance People, Firms

Needs', Indian Management, The Journal of Indian Management

Association, Business India, January. 52-55.

47. Stephen Covey, The Seven Habits of Highly Effective People, Butler

and Tanner, UK, 1997.

48. Stephen P. Robbins (1998) Organizational Behavior, 8th (Edn.)

Prentice Hall, New Delhi.

49. Steve Lohr “Over Hauling America’s Business Management” New

York Times Magazine, January 4,1981,pp15ff.

50. Thomas J Peters and Robert H Waterman, “In search of excellence”

{New York: Harper & Row 1982}.

xx

JOURNALS

Dr. P. DuMont, Back to Basics: Coupling Organizational Processes

and Organizational Structure: Paper published in the Proceedings of

the International Annual Conference of the Decision Sciences

Institute; New Orleans, 1989.

Balasubramanian, N, “Corporate Governance in India : Traditional

and Scriptural Perspectives” The Chartered Secretary, March 2005,

pp.385-388

Bansal, I., "Counterfeiting: Magnitude, Implications & Responses" in

Gurukul Business Review, Spring 2006 Vol II.

Bansal, I. “Effective Leadership: Insight in Manusmriti”, in Indian

Management for Nation Building New Ideas for the New Millennium

by WISDOM, Banasthali University,2002.

Bansal, I., A Paper on "Indian Paradigm of Spirit centered leadership:

From Theory to Praxis", in the book 'Integrating Spirituality and

Leadership, edited by Macmillan Advanced research Series Sengupta

and Dial Fields , 2007.

Bansal, I. & Srivastava, J., Creating Socially Responsible Systems for

Holistic Development in Social Responsibility Journal Vol.- 4, No.-

4, Emerald group publishing, United Kingdom, 2008.

Bansal, I. & Srivastava, J., "Four Pillars of Gandhi's Political Edifice"

, in Indian Journal of public Administration, Vol L III, No.

1,2007,Jan-March.

Bhagavad Gita and Management - Part II.

DR.Sankaran, International Management Institute, Delhi Dimensions

of Social Capital and New Expectations from Knowledge

Management Tool. Co-authored with Rex Tom Vadakel in “Research

xxi

– Towards a New Culture of Learning - TAPMI Research

Compendium”. March 2005.

Indian Philosophy – Workplace, In C. Vijaychandra Kumar and K.

Sreenath. (Eds.), Spirituality in the Workplace, 2005, pp. 114 – 125,

ICFAI University Press, Hyderabad.

Individual Spirituality at work and its relationship with job

satisfaction and burnout: An exploratory study among healthcare

professionals, The Business Review, Cambridge, 2007, Vol. 7, 1, pp.

124 – 130.

Introduce the Values in Healthcare: a spiritual approach (VIHASA).

Judith M Bardwick, Dec 2008. "The psychological Crisis" in the

Indian Management.

Nirmala Ragbir-Day and Robert Day ,A Values-Based Approach to

Self Transformation and Organisational Transformation, Ninth

International Conference January 3-5, 2008, New Delhi, India,

“Management of Transformation”.

Poonia, A., "Emotional Intelligence :Your gateway to Success” in

International Conference on soft skills at BITS Pilani, 2008 .

Sharma, A., Article titled as “Paradigm Shift: Towards Practices in

Social Innovation” published in book Innovation in Management

Macmillian Advanced Research Series Macmillian Publishers India

Ltd, 2008.

Srivastava, J., Paper entitled Leadership and Optimal Performance: A

Gandhian Paradigm in the book Integrating Spirituality and

Organizational Leadership, edited by Macmillan Advanced Research

Series, 2007.

xxii

THESIS AND DISSERTATIONS

Aruna Das Gupta, Impact of Vivekananda’s Thoughts on Social and

Corporate Trends and Behaviour: Ideas for Creating a Sacro-Civic

World in Social Management, WISDOM, Banasthali Vidyapith.

Ajayraj M. Vyas Sr. Faculty in Commerce & Management, Anand

Institute of Business Studies, Anand, (Gujarat),Spirituality: A New

Mantra For The Success of HR Policy.

A Jagan Mohan Reddy, Associate Professor (HR) Ancient Values

Spur Today's Management, Institute of Public Enterprise,

Hyderabad.

Dileep Kumar M. Professor, Symbiosis Pune, Value Based

Leadership – A Pathway to Human Resource and Organisational

Excellence.

G. Lakshmi ,Sr. Faculty Member, ICFAI National College, Mysore,

Manage Stress with Spirituality and Enjoy Work Life.

Geetha Kotha Vandla & Rama Krishna Reddy G, Nandyal, A.P,-

6833 Significance of Human Resources.

Ipshita Bansal, Management Concepts in Ancient Indian Psycho-

philosophic Thought and their Significance for Present Day

Organisations, WISDOM, Banasthali Vidyapith.

Krishna Mital, IILM Institute for Higher Education -6826

Management Ethos in Ramayana and Mahabharata.

Krishna Mital, IILM Institute for Higher Education -6827 Service

Ethos in Buddhism, Jainsm and Sikhism Madhumita Chatterji,

Nilanjan Sengupta, Mousumi Bhattacharya IFIM Business School,

xxiii

Corporate Social Responsibility: Lessons from Ancient Indian

history.

Neetu Jain ,Indian Contribution to Management Thought: An

Analytical Study of Jain Scriptures and Management Ideas,

WISDOM,Banasthali Vidyapith.

N.R. Aravamudhan Senior Faculty, Suverna International Institute

of Management Studies, Ooty, Workplace Spirituality.

Mrs.Pratima Verma, Values Based Management: Perspectives from

Indian Ethos, Modern Social and Spiritual Thinkers and Indian

Management Scholars, WISDOM,Banasthali Vidyapith.

Sandhya Mehta, Talent management for organizational excellence

Guru Nanak Institute of Management & Technology.

Shelly Mohanty, Ashok Panda, Koustuv Business School, - 6828

Ancient and Modern Management : Direction for future

management thought.

Values-Based Approach to Self Transformation and Organisational

Transformation, Ninth International Conference- Management of

Transformation, New Delhi, India, January 2008.

xxiv

PERSONAL INTERVIEWS AND DISCUSSIONS

Discussion with H.H. Radhanath Maharaj, ISKCON, Mumbai, in

Sept, 2005.

Interview with Dr Ajay Sankhe, Director Bhaktivedanta Hospital,

Mumbai, April, 2006.

Interview with Lion Ashok Mehta, President Lions International in

June, 2007.

Interview with Mr. C.V. Subramanian, President, JPS consultancy,

Dubai, September, 2005.

Interview with Mr. Hrishikesh Mafatlal , Chairman and CMD of

Arvind Mafatlal Group, Mumbai in April 2009.

Discussion with H.G.Murali Bhattar, Head Priest, Sri Ranganadha

Swami Temple, Srirangam, in December 2005.

Interview with Mr. Om Agarwal, Chairman, Caps and Containers,

Mumbai in January , 2007.

Discussion with H.G. Radha Gopinath Prabhu, H.G. Govind Prabhu

Presidents, ISKCON, Chowpatty, Mumbai in December 2005.

Interview with Mr. S.G.P. Char, Coordinator, Share Your Care,

Mumbai, January , 2007.

Interview with Mr. Raghu Ragavendra Rao, Secretary to Indian

Cricketer, Mr. Sunil Gavaskar, Mumbai, February, 2007.

Interview with Dr. Jugal Sahah, Leading Ophthalmologist, Mumbai,

March 2007.

xxv

QUESTIONNAIRE-Management By Spirituality(MBS) (Please appropriate response) Personal data Name: Age (in years) Sex: M/F Religion : Hindu/Christian/Muslim/Sikhs/others Education Graduate/P.G/Professional/Medical/others Employment Data Employment: Service/Self employed(Professional)/Business Organization: Country: (Employed) Industry: IT/Service/Govt/NGO/Manufacturing/ Banking/Education Others Position/Designation : Overall Experience: (in years) Organizational Environment

1. How long have been associated with the current organization? < 2 years 2 to 5 years 5 years and above

2. Which level of management do you belong to?

Jr. Management Middle Management Sr.Management Board Member/Top management

3. How often you face management challenges?

Rarely Often Very Often More often Most often

xxvi

4. What kind of challenges you face now?

Finance Other resources Human Relations Ethics/Values Work Culture

5. Do you feel that your organization face such challenges which have been lingering on over time, without proper solutions?

Yes / NO 6. How do you feel that your management/boss manage themselves?

Unsatisfactory Less than Satisfactory Good Very Good Excellent

7. How does your organization take care of the following needs?

a. Physical needs : Unsatisfactory Less than Satisfactory Good Very Good Excellent b. Emotional needs Unsatisfactory Less than Satisfactory Good Very Good Excellent c. Intellectual needs Unsatisfactory Less than Satisfactory Good Very Good Excellent d. Spiritual needs Unsatisfactory Less than Satisfactory Good Very Good Excellent

8. How do you rate the quality of life in your organization over the years?

Deteriorating No change Good Very Good Excellent 9. Does your work give meaning/Value addition to your life? Negligible Low Average High Very High

xxvii

10. Has your work contributed to enrichment of your self/soul? Negligible Low Average High Very High 11. Do you feel that the training and development and change

management has brought the desired internal transformation in you? Negligible Low Average High Very High 12. When you are confronted with difficult managerial situations, do

you refer to scriptures? Yes / NO 13. If Yes, Please specify? Bhagavad Gita----- Bible---- Koran----- Others----- 14. What is your level of satisfaction and enrichment after referring

the scriptures? Negligible Low Average High Very High 15. What does Management By Spirituality (MBS ) mean for you?

Chanting Meditation Yoga Music Discourses Prayers Group-Activities Spiritual tours Reading of Scriptures Service to the needy

16. Do you feel spirituality will help the organizations to better

performance, productivity and profits?

Negligible Low Average High Very High 17. Do you feel that Management Concepts from scriptures can be

applied to your organization? Yes / NO

xxviii

18. If Yes, have you/your organization ever applied such principles? Yes / NO 19. Given a proper frame work, do you recommend applications of

Management by spirituality in your work place?

Fully Disagree Disagree Partially agree Fully Agree

20. Do you think MBS will enrich the :

Staff Fully Disagree / Disagree / Partially agree / Fully Agree Suppliers Fully Disagree / Disagree / Partially agree / Fully Agree Agree Investors Fully Disagree / Disagree / Partially agree / Fully Agree Customers/ Fully Disagree / Disagree / Partially agree / Fully Agree Clients Other stake Fully Disagree / Disagree / Partially agree / Fully Agree

Holders

21. How would you measure the outcome of MBS in your organization, when applied?

Reduced Conflict High customer satisfaction Continuous Creativity Connectedness Interdependence Joy Healthy Life Style

22.In your opinion, what is the biggest management challenge of this millennium?

Ethics/Values Leadership Commitment Managing Oneself Information Challenges Work Culture