Catalogue 2014

MasterCard Academy Europe

Catalogue 2014

A message from Luc HellinckxHead of MasterCard Academy

2014 promises to be an exciting year for MasterCard Academy and its customers across Europe. We are rapidly expanding our training opportunities so that we can offer you new seminars, more lan-guage options, and a fully revamped distance-learning solution called Academy on the Web (AOW). As always, we at MasterCard Academy are committed to developing our training catalogue so that it keeps abreast of – and even anticipates – the latest industry developments. One such example is the improved MasterCard Mobile Proximity Payments seminar which now gives you extra content on the business and operational aspects of mobile proximity payments. The more technical aspects will be covered in a brand new seminar entitled Technology of Mobile Proximity Payments. Another example is the Small Business Cards seminar which covers an area that is highly profitable but relatively under-exploited by MasterCard issuers in Europe.

Registered users with access to the AOW 2014 program will be entitled to a 50% discount on selected open enrollment (face-to-face) seminars from the MasterCard Academy’s 2014 program catalogue in the “Business Overview’’ category.

And in line with this philosophy, AOW is offering three levels of e-Learning modules: Get Started, Learn More, and Specialize. Each week, there will be an AOW ‘LIVE Event’ covering a topic that is key to the industry. Selected subjects will be available in local languages. And, of course, our content-rich Resource Center also includes recordings of LIVE Events. As you can see, our extensive range of face-to-face seminars and the wealth of information availa-ble via AOW prove that MasterCard Academy is here to help you actively expand your team’s skills and know-how. In the current financial climate, your staff – more than ever before – are one of your greatest assets. The most successful companies empower their staff to drive their business – to do that, training is essential. As you prepare for 2014 and future challenges and strategies, I strongly recommend these programs to you and hope you will take advantage of them. Through them, you will gain a greater understand-ing of the challenges and opportunities ahead, and will be much better equipped to address them. The Academy Faculty and I hope to have the pleasure of meeting you at one of our seminars soon – either in person or on the web!

About the faculty

“Providing our participants and partners with the professional insights, skills and knowledge that enable them to be more successful and profitable in the payments industry.”

The MasterCard Academy draws on the strength of the global MasterCard organization for its dedi-cated expert trainers. Most members of the Academy faculty are MasterCard specialists whose daily activities give them up-to-the-minute knowledge on the subject areas in which they train.

Thanks to the global reach of MasterCard Worldwide our trainers can share with you best practices and recent developments from all over the world. The seminars are updated each time they are given and the information provided is relevant to the participants’ day-to-day responsibilities, so that learn-ing can be applied immediately ‘on the job’.

And with the development of Academy on the Web (AOW), the Academy is able to bring the train-ing seminar room into your office or PC on a 24/7 basis, further increasing training flexibility and the Academy’s ability to respond to industry developments and trends.

English is the standard language used for our seminars, but we also deliver selected seminars in Rus-sian, French, German and Italian. And by working with multilingual staff and interpreters, we are also able to offer customized seminars in other languages.

What the people say…

“The course was a good overview – it covered broad range of topics. I enjoyed course” Passport for Success

“Content was good, built on existing knowledge and also learned a number of new things that I hadn’t been able to learn - feel more confident about new role now.” Fraud Management for Issuers

“The training was very helpful. I will be looking forward to other trainings.”

Chargebacks Level I

Terms and ConditionsFor open enrolment seminars

Registration

Registration for MasterCard Academy seminars is made via our website: http://www.mastercardacademy.com

Seminar fees

The fee is indicated for each individual seminar on the registration page, it varies depending on the seminar and is subject to VAT (Some organisations may be able to reclaim tax paid).

Strandard fees are: • 1-dayseminar:820€.• 2-dayseminar:1150€ (exceptthe“Chargebackslevel3”:Thestandardfeeis1350€).• 3-dayseminar:1450€..

Seminar fee includes seminar attendance, the seminar materials and lunch during the seminar (it does not include breakfast, dinner, travel and accommodation costs).

“Early Bird” Rates

All of our seminars have an ‘Early Bird’ offer: if you register for the seminar at least 4 weeks before the seminar date, you benefit from a minimum of 17% discounted seminar rate.

Registration acknowledgement

Note that, when registering, you will need to provide your organisation’s ICA Number. The finance department in your organisation should be able to help you. Alternatively (and subject to a small charge to your organisation), MasterCard Customer Services ([email protected]) will be able to advise you of your ICA number.When you register for a seminar via our website you will receive an automated acknowledgement. This tells you that your registration has been successful.

Registration/ Seminar confirmation

You will receive this seminar/ registration confirmation maximum three weeks prior to the seminar date. Along with this confirmation, you will receive the definitive agenda and details of the seminar location. Our list of hotels close by is available on our Website, on the seminar details page, so that you can make your own accommodation arrangements.

Cancellation policy

Cancellation by the participant

• You may transfer your registration to another participant, if you communicate this in writing to MasterCard Academy prior to the seminar date.

• Allcancellationsreceivedinwritingatleastthreeweekspriortotheseminardatewillnotbesubject to a cancellation fee.

•No‐showswillbecharged100%oftheseminarfee.• Allcancellationsreceivedinwritinglessthanthreeweeksbeforetheseminardatewillbe

charged 75% of the seminar fee.• No‐showswillbecharged100%oftheseminarfee.

Cancellation by MasterCard Academy

MasterCard Academy reserves the right to cancel any seminar three weeks prior to the published date of the seminar. MasterCard Academy shall not be be liable for any losses that you might have suffered from such cancellation, such as travel or accommodation bookings/ tickets.With this in mind, you are advised not to buy non-refundable airline tickets or book non-refundable accommodation unless this is within 3 weeks of your chosen seminar.

Support to obtain a visa

If you need to obtain a visa to travel to the seminar location, please advise us when registering. You will receive an electronic image of an official invitation letter by e-mail. If you require an original (paper) version of the invitation letter, there will be a charge of 40 EUR to cover the express delivery of the letter.In case of modifications to the invitation letter or additional support, an additional charge may be applied to cover administration costs.MasterCard Academy shall not be held liable for delays in obtaining visas. You are advised to submit paperwork for visas to the relevant embassy as soon as possible after booking a seminar.

Travel & Accommodation

Travel and accommodation costs are not included in the seminar fee. MasterCard Academy is not responsible for travel and accommodation arrangements. In case the seminar is taking place in a hotel, MasterCard Academy shall not be held liable in obtaining a room in the same hotel where the seminar is taking place or in any other hotel. Once the seminar has been confirmed you will need to make your own booking and pay all your accommodation and travel expenses directly to the hotel and to your travel agency.

Certificate of participation

All participants receive a signed certificate upon completion of an Academy open seminar.

Special taxi fares for Belgium

When attending a seminar in Belgium, you can benefit from preferential taxi fares that have been secured by MasterCard Europe. Send an e-mail to MasterCard Academy for further details about these preferential rates once you have made your booking or visit our Seminar details page of each chosen seminar.

Dress code

Business casual is appropriate for all seminars, unless otherwise specified.

Language

All seminars and material are in English, unless otherwise specified.

Billing

Participants with an account at the Settlement Bank will be invoiced automatically via the MasterCard Consolidated Billing System (MCBS). The seminar fee will be identified via the relevant billing event (2MU3285)andcanbeseenonMasterCardConnect.If you do not have an account at the Settlement, send an e-mail to MasterCard Academy with your contact details: Company’s name/ full address/ VAT/ Finance contact.Note that, when using MCBS, there is a monthly cut-off for billing on the last Sunday of the month. All seminars held between the 1st and that Sunday are billed at the end of that month, whereas seminars held between the last Sunday and last day of the month are billed at the end of the following month.These general Terms and Conditions apply to your use of the MasterCard Academy website at www.mastercardacademy.com (the “Website”) and booking of any advertised products or services (The “Seminars”).

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with, and governed by the laws of the Kingdom of Belgium. The Courts of Brussels shall be solely competent to hear and determine any dis-pute arising out of this agreement and its performance.All information contained, published or distributed in the Seminars is proprietary to MasterCard Academy Europe, is confidential and must not be duplicated, published or disclosed in whole or in part without the prior written consent of MasterCard Academy Europe.

Data Protection

MasterCard respects privacy. For the purposes of organizing seminars, including preparation of participants lists, booking meeting rooms, providing training materials, preparation of participant’s certificates and invoicing, MasterCard needs to collect minimum scope of personal data such as: Interbank Card Association Number (ICA), name of the participant, company, address of the company, email address, telephone. Participant may sign up to receive MasterCard Academy newsletter or other communications related to our activities. In this context we may ask for additional information. MasterCard maintains appropriate administrative, technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of personal data. Participants have the right to receive information about their personal data stored by MasterCard and to access and rectify their personal data by contacting us at [email protected]. For more information about MasterCard’s privacy and data protection practices, participant should visit our Global Privacy Policy page. By registering to MasterCard Academy Seminars, participant gives us permission for the collection and processing of personal data within the scope and for the purposes described above.

Intellectual property rights

MasterCard Europe retains all rights and intellectual property in the contents of the seminar and in the seminar manuals and hand-outs. Unless otherwise stated, all names, designs, logos, titles, text, images, audio, video, software, data or other content contained in the Seminar are protected by copyright and other intellectual property rights belonging to MasterCard Academy Europe, its affiliates and licensors and all such rights are hereby asserted and reserved.

Copyright © 2014. MasterCard. All rights reserved.

Business Overview

1. Introduction to MasterCard Europe

2. Passport for Success

3. Protecting your Business with

MasterCard New

4. Regulatory Update New

5. Interchange Economics With MasterCard

6. Prepaid New Customer Onboarding

7. E-Commerce and Your Business

8.AnalyticsDashboardNew

Chip

1. How Chip Works

2. Security and Key Management for Chip

Cards

3. Exploring the EMV Standard

4. Exploring M/Chip Card Specifications

5. Contactless Technical Workshop New

6. Migrating to Chip with MasterCard

Fraud and Risk

1. Fraud Management for Issuers

2. Fraud Management for Acquirers

3. Fraud Management for Issuers

and Acquirers

Chargebacks

1. Chargebacks Level I

2. Chargebacks Level II

3. Chargebacks Level III

4.Debit:ATMandMaestroChargebacks

Seminar

Academy On The Web

On-Demand

1. How Chip Works

2. Security and Key Management for Chip

Cards

3. Exploring the EMV Standard

4. Exploring M/Chip Card Specifications

5. Contactless Technical Workshop New

Issuer Business Development

1. Issuing with MasterCard

2. Profitable Card Management

3. Advanced Credit Card Simulator

4. Small Business Cards New

5. Contactless and Your Business New

6. MasterCard Mobile Proximity

Payments

7. The Technology of Mobile Proximity

Payments New

IT and Operations

1. Authorization Operations

2. Clearing and Settlement Services

3. Settlement Operations

4. Financial Reconciliation Workshop

5. Authorization Workshop

6. MAS Simulator

7. Clearing Workshop

8.MCPSsimulator

9. MasterCard Connect Advanced

Workshop

Acquirer Business Devlopment

1. Acquiring with MasterCard

2.DynamicsofMerchantAcquiring

3. Merchant Acceptance Seminar

ISSUER

ACqUIRER

Business OverviewIntroduction to MasterCard Europe

Passport for Success

Protecting your Business with MasterCard New

Regulatory Update New

Interchange Economics With MasterCard

Prepaid New Customer Onboarding

E-Commerce and Your Business

AnalyticsDashboardNew

Back to Menu

Introduction to MasterCard Europe Building solid foundations for a future partnership

This three-day face-to-face seminar provides an informative overview of the products and services MasterCard offers its membership. At the same time, the seminar provides an excellent understanding of how the payment card business works.With around 20 speakers from all of the major areas of the business, this introduction seminar provides the most time- and cost-effective means of bringing staff up to speed with how MasterCard Europe can help you do business.

Attend as well :

• Issuing with MasterCard

• Acquiring with MasterCard

• Interchange Economics With MasterCard

Passport for Success (in Russian) Dedicated for Central and Eastern Europe

This two-day face-to-face seminar is designed specifically for newcomers to the world of card payments in general and MasterCard in particular.The seminar provides participants with a comprehensive overview of the practical aspects of card payments.There is a strong focus on the MasterCard way of doing business, and the seminar highlights important areas that participants need to address in order to be compliant with MasterCard requirements.

Other seminars with Russian language support :

• Exploring the EMV Standard

• MasterCard Contactless Technical Workshop

• Security & Key Management for Chip Cards

Main Topics

Four Party Model

Card Products

Pricing and billing

Acceptance

Authorization

Clearing & settlement

Regulatory Environment

Fraud and risk management

Chargebacks

Innovative solutions

Main Topics

Four Party Model

BIN management

Overview of Implementation

Overview of authorization

processing

Overview of clearing & settlement

Overview of MCBS

Overview of Quarterly Member

Reporting (QMR)

Implementation

Early Bird fee 1200€Standard fee 1450€


Back to Menu

Protecting your Business with MasterCard (Compliance) New! Learn all about Compliance, AML, OFAC, Sanctions

Today it is more vital than ever for issuers and acquirers to expand in order to maximize profitability without compromising business integrity.The card payments business is becoming ever-more regulated and all parties need to understand what they must and, perhaps more importantly, must not do in order to ensure that they comply with the requirements at all levels.This one-day face-to-face seminar is designed to provide an overview of the main elements participants need to get to grips with.

Attend as well :

• Regulatory Update


• Chargebacks level 1

Regulatory Update New! Learn about Changes that Impact the Business

Like every successful industry, the card business is subject to regulatory scrutiny. Indeed, the regulatory environment has a major impact on who can do business, and how.This one-day seminar is designed to provide an overview of the regulatory situation in Europe. It will address the major areas that are under scrutiny from the European Union, and explain in practical terms what this means to issuers, acquirers, cardholders, merchants, payment schemes, and other key stakeholders in the industry.There will also be a round-up of ongoing regulatory activity, both at the EU level and in various countries across the EU.

Attend as well :

• Regulatory environment (via AOW)

• Protecting your Business with MasterCard (Compliance)


Main Topics

Background to Compliance

Levels of compliance within

the card payments business

Role of MasterCard

MasterCard AML policy

Understanding OFAC

Screening new participants

Sanctions

Brand protection


Main Topics

Competition law enforcement by

European Commission

and national authorities

Draft EC legislation on

interchange fees

Revision of the Payment

Services Directive (PSD)

SEPA governance

Regulatory round-up across

Europe


Back to Menu

Interchange Economics With MasterCard Interchange, Regulatory Update, Rules & Compliance

This one-day face-to-face seminar explains interchange from both the business and the technical perspective.It includes discussions about: economic models; the process for setting interchange fee levels; the various interchange programs that are available; technical requirements; and regulatory aspects.This seminar is aimed at banks and payment service providers that want to better understand the dynamics of interchange. It provides a holistic overview of the four-party economics.

Other seminars to attend :

• Overview of Interchange (via AOW)

• Regulatory Environment (via AOW)

• Regulatory Update

Prepaid New Customer Onboarding Get to Grips with Prepaid

Prepaid cards offer a tremendous business opportunity and the time is right to take advantage of this.Dependingontheissuerset-up,prepaidcardscanbringnew players into the payment cards business: from Prepaid Program Managers to Prepaid Processors and others. Ensuring that all parties understand what they should and should not do is essential.This one-day face-to-face seminar will walk participants through the various steps required to launch and operate a Prepaid Program in line with requirements specified by MasterCard.

Attend as well :

• Regulatory Environment (via AOW)



Main Topics

About prepaid cards

About EU regulation

Membership, eligibility and

licensing

Prepaid cards and Anti Money

Laundering (AML)

Understanding card design

requirements

Going live with MasterCard


Main Topics

Levels of compliance within the

card payments business

Role of MasterCard

MasterCard AML policy

Understanding OFAC

Screening new participants

Sanctions

Brand protection


Back to Menu

E-Commerce and your Business Get the Most Out of your e-Commerce Business

This one-day interactive seminar provides an overview of the e-Commerce challenges and opportunities and a thorough explanation of MasterCard’s e-Commerce solutions.The seminar will explain how to address cardholder concerns about the safety of online shopping, as well as e-Commerce merchants’ need for an enhanced payment guarantee.You will also be encouraged to rethink how to optimize your e-Commerce strategy with discussions around new innovative e-Commerce solutions.

Attend as well :

• MasterCard Mobile Proximity Payments Seminar

• Contactless and your Business


Analytics Dashboard New! Data - The Control Panel of Your Business

Just like a pilot uses various types of information on the dashboard to fly an airplane, you need extensive data to run your business in an efficient and profitable manner.This one-day seminar summarizes the qMR data that you provide on a quarterly basis. It provides an overview of the value-added information that you get back from MasterCard for all areas of the business—from authorization, clearing & settlement and fraud, including the Info Pack of Portfolio Analytics.

Attend as well :

• Introduction to MasterCard



Main Topics

The e-Commerce business

opportunity in Europe

MasterCard’s e-Commerce

solutions

Secure online shopping solutions

How to increase e-Commerce

usage & activation

The future of e-Commerce

Main Topics

QMR inputs by issuers

and acquirers

MasterCard outputs for issuers

and acquirers

• Operational reports

• Fraud & Risk reports

• Chargeback reports

• MCBS reports

• Portfolio Analytics reports

Putting it all together



Back to Menu

Issuer Business DevelopmentIssuing with MasterCard

Profitable Card Management

The Advanced Credit Card Simulator

Small Business Cards New

Contactless and Your Business

MasterCard Mobile Proximity Payments New

The Technology of Mobile Proximity Payments New

ISSUER

Back to Menu

Issuing with MasterCard The ABC of Card Issuing

This two-day interactive seminar is designed for new entrants to the issuing business. It looks at the main revenue and cost drivers, and helps participants understand how they can influence them in order to increase profitability.Participants work in teams and take part in a card market simulation which is activity-based, hands-on learning that is both effective and fun. The simulation stimulates discussion on new ideas and allows participants to learn from other markets.

Attend as well :



• Profitable Card Management

Profitable Card Management Making More Credit Cards More Profitable

The seminar analyzes key performance areas of a credit card portfolio and challenges you to find ways to make your portfolio perform better.A major element of the seminar is the Credit Card Market Simulation: teams make decisions about their product portfolio and see how it performs, in direct competition with the other teams!The three-day program is for staff in both new and established issuing institutions. It is an excellent opportunity to share ideas and experiences with participants from different markets.

Attend as well :


• Advanced Credit Card Simulator

• MasterCard Mobile Proximity Payments

Main Topics

Credit card market simulation

Market trends

Delivery channels

Issuer revenue streams

Issuer costs

Recruiting new participants

Portfolio segmentation

Servicing the customer

Creating loyalty


Main Topics

Credit card market simulation

MasterCard products

Issuing strategy

Issuer revenue streams

Issuer costs

Managing a profitable card

portfolio

Managing credit risk

Understanding chargebacks

Compliance with MasterCard

rules and requirements


ISSUER

Back to Menu

Advanced Credit Card Simulator Enhance Performance with a Market Simulation

This intensely hands-on two-day face-to-face is built essentially around the Credit Card Market Simulation. Teams work together and make decisions about the key dynamics that have an impact on a successful card portfolio: segmentation, recruitment, activation, stimulating spend and borrowing, attrition and dormancy, credit management and income dynamics.To get the most out of this session it is strongly recommended to attend the Profitable Card Management seminar, or to have a number of years in the issuing business.

Other seminars with Russian language support :


• Profitable Card Management


Small Business Cards New! Creating and Managing Profitable Small Business Cards

The small business card opportunity is largely unexploited across Europe, with many small businesses using personal consumer cards to do their business!With higher average spend per card and better overall economics, Small Business Cards are a great opportunity for issuers to enhance the profitability of their card portfolio.This highly practical one-day face-to-face seminar will make extensive use of best practices and teamwork to help you create and manage a Small Business Card product that provides real value added.

Attend as well :




Main Topics

Credit card market simulation,

requiring decisions about

• Segmentation

• Recruitment

• Activation

• Stimulating spend

and borrowing

• Attrition

• Dormancy

• Credit management

• Income dynamics


Main Topics

Small business contest & trends

Building your offer

• Best practices to construct

a program

• Value-add offering from

Mastercard

Selling your product

• Best practices

• Optimizing MasterCard

assets

Brainstorming / team work


ISSUER

Back to Menu

Contactless and Your Business Harness the Contactless Opportunity

Contactless technology has been around for some time, and the uptake in certain countries has been phenomenal. Once participants experience the simplicity of the Tap & Go™ concept, they want more of it!This one-day face-to-face seminar explains the business opportunity of contactless and how Contactless can be put on cards, tags/stickers, key fobs, watches and even mobile phones.It focuses on the business drivers and the sharing of business and marketing best practices from around the world in general and Europe in particular.

Attend as well :

• Contactless Technical Workshop


• Exploring M/Chip Card Specifications

MasterCard Mobile Proximity Payments New! Stay Ahead of the Mobile Game

The MasterCard Mobile Proximity Payments Seminar is a one-and-a-half-day hands-on event that looks at this exciting new way for cardholders to turn their smartphone into a payment tool using NFC (Near Field Communications) technology.This seminar is specifically designed for issuers wanting to find out about mobile payments. It will provide you with all the relevant information you need to launch a NFC mobile payment solution; from the issuer business case, project management approach to operational impacts.

Attend as well :

• The Technology of Mobile Payments

• Contactless and Your Business


Main Topics

Mobile NFC Ecosystem

Mobile contactless

benefits and mechanisms

Operational implications

Mobile MasterCard

implementation

Mobile MasterCard approval

processes


Main Topics

Contactless basics

• How it works

• Form factors

• Benefits

Issuer and acceptance business

drivers

Brief overview of an issuing

and an acquiring project

Best practices for Issuance

and Acceptance, including

marketing


ISSUER

Back to Menu

The Technology of Mobile Proximity Payments New! Learn How Mobile Payments Happen

Smart phones are getting smarter every day, and they are now actively entering the payments space. This one-day face-to-face seminar explains how a smart phone can be used to perform a transaction at the point of sale.The seminar looks at how the ‘electronic wallet’ is designed then deployed on the cardholder’s smart phone, and how the cardholder can decide which card to use and when.Learn how the different specifications all come together to enable cardholders to do transactions that are both easy and secure. Then learn how to go live with MasterCard as fast as possible.

Attend as well :

• How Chip Works



Main Topics

About wallets

About Use Cases

Round-up of industry

specifications

Architecture blueprint

Security considerations

MasterCard approval processes

MasterCard Implementation

Technical update


ISSUER

Back to Menu

Acquirer Business DevelopmentAcquiring with MasterCard New

DynamicsofMerchantAcquiring

Merchant Acceptance Seminar

ACQUIRER

Back to Menu

Acquiring with MasterCard New! The ABC of Card Acquisition

This two-days face-to-face seminar is designed to provide newcomers to acquiring with the grounding for good business practice.Making extensive use of teamwork and assignments, the seminar will cover the main activities an acquirer must perform, from recruitment to termination.In particular, the seminar will highlight actions that can be taken to enhance profitability and mitigate risk.

Attend as well :



• DynamicsofMerchantAcquiring

Dynamics of Merchant Acquiring A Strategy for Modern Acquiring

This two-day face-to-face seminar explains how the modern acquiring environment is evolving, and helps acquirers understand that they need to have a sound knowledge of the market to stay competitive.Aimed at banks that are already active in acquiring, but also members considering adding acquiring to their card strategy, this seminar addresses key issues such as: European market dynamics;acquiringstrategies;acquirervaluechain;SEPA&PSD;multi-currency acquiring; cross-border and central acquiring; and market growth opportunities.

Attend as well :


• Merchant Acceptance

• CNP acquiring (AOW)

Main Topics

Overview of the acquiring models

Changing acquirer landscape

Acquirer profitability

Interchange fees

The structure of the acquiring

business

New technology and acceptance

opportunities

Business build and market growth

potential (SEPA/PSD)


Main Topics

Acquiring strategy

Acquiring revenue streams

Acquiring costs

Merchant screening

Card acceptance

Understanding chargebacks

Managing a merchant portfolio

Compliance with MasterCard

rules and requirements


ACQUIRER

Back to Menu

Main Topics

Acceptance principles

Correct merchant acceptance

procedures, per major

acceptance merchant type

Handling exceptional transactions

Processing chargebacks

Fighting fraud

Managing risk


Merchant Acceptance Seminar Develop Business and Prevent Chargebacks

The last few years have seen the emergence of new types of acceptance terminals, new types of transactions and indeed new ways of transacting (e.g. via contactless payments using non-card form factors such as key fobs, watches, mobile phones, etc.).This one-day face-to-face seminar is designed as a train-the-trainer program: participants will familiarize themselves with correct acceptance procedures, so that in turn they can train their merchants. Correct card acceptance is the easiest and cheapest way to avoid chargebacks and prevent fraud losses.

Attend as well :


• DynamicsofMerchantAcquiring

• CNP Acquiring (via AOW)

ACQUIRER

Back to Menu

Fraud and RiskFraud Management for Issuers

Fraud Management for Acquirers

Fraud Management for Issuers and Acquirers

Back to Menu

Fraud Management for Issuers Protect your Portfolio from Fraud Losses

Fraud is a fast moving target, with criminals constantly finding new ways to attack the value chain. This is of particular concern to issuers, who bear much of the cost of fraud.Aimed at those with responsibility for managing one or more areas of fraud, this two-day face-to-face seminar tackles the main threats facing issuers and outlines the key actions they can take to protect themselves from losses. It also explains technology solutions to make transactions more secure, as well as MasterCard requirements in terms of fraud prevention, detection and resolution.

Attend as well :

• Overview of Fraud Management (via AOW)

• Fraud Management for Acquirers

• e-Commerce and your Business

Fraud Management for Acquirers Limit Fraud Losses at Your Merchants

Acquirers are on the front line when it comes to fraud, and the emergence of new payment channels and technologies reinforces the need for an effective fraud-management strategy.This two-day seminar gives some insight into the acquirer fraud management best practices that help acquirers to mitigate their risk when facing the unique and complex challenges of the acquiring business. Participants will learn how to develop effective fraud-prevention strategies and put in place action plans to manage vulnerabilities identified by the MasterCard Compliance Programs.

Attend as well :

• Overview of Fraud Management (via AOW)

• Fraud Management for Issuers

• e-Commerce and your Business

Main Topics

Fraud landscape

Fraud trends

Fraud organization

MasterCard standards

Fraud authorization and

detection strategies

SecureCode and other tools

Stand-In risk management

Other essentials

Main Topics

The fraud challenge for acquirers

Fraud landscape and trends

Fraud operations for acquirers

New merchant management

Merchant monitoring

Issue management

Best practices

Practical exercises

Key learning



Back to Menu

Fraud Management for Issuers and Acquirers Dedicated to Central Eastern Europe

This two-day face-to-face seminar is dedicated to the Central Eastern Europe region and is delivered with Russian language support. The seminar covers the essential items related to fraud management for both issuers and acquirers.This intensive seminar gets straight to the heart of the main issues facing issuers and acquirers in their fight against fraud. It examines the current card payment environment, and looks at fraud prevention techniques and best practices.

Attend as well with Russian language support :



• Security and Key Management for Chip Cards

Main Topics

Risk management for issuers

and acquirers

Card Authentication Methods

(CAM)

Cardholder Verification Methods

(CVM)

ATM & PIN pad fraud attack

Account-generated attacks

Account Data Compromise (ADC)

PCI (Payment Card Industry)


Back to Menu

IT and OperationsAuthorization Operations

Clearing and Settlement Services

Settlement Operations

Financial Reconciliation Workshop

Authorization Workshop

MAS Simulator

Clearing Workshop

MCPS simulator

MasterCard Connect Advanced New

Back to Menu

Authorization Operations Get to Grips with the Authorization Environment

This two-day face-to-face seminar covers authorization operations for acquirers and issuers within the MasterCard processing environment.For acquirers, the seminar covers critical areas such as: acceptance terminals; merchant acceptance procedures; the quality of data provided to the issuer; etc. For issuers, the seminar explains: the role of the MasterCard network and the on-behalf services; issuer authorization operations; Account Management System (AMS); etc.Participants will gain a full understanding of authorization processing, with key learning messages reinforced through quizzes and challenges.

Attend as well :

• e-Commerce and Your Business

• Authorization Workshop

• Clearing & Settlement Services

Clearing and Settlement Services Get to Grips with GCMS

This two-day face-to-face seminar provides an overview of clearing and settlement. Starting from the basics and building up to the details, participants will benefit from a complete overview of clearing processing via GCMS and settlement processing via SAM and the Settlement Bank. It addresses important topics such as interchange fees and currency conversion.Throughout the seminar, key learning messages are reinforced through quizzes and challenges.

Attend as well :

• Clearing Workshop

• Financial Reconciliation Workshop

• Settlement Operations

Main Topics

MasterCard authorization

infrastructure overview

Offline transactions

Online transactions

Network operations

On-behalf authorization services

Account Management System

(AMS)

System release principles

Main Topics

Overview of clearing

and settlement

Processing cycles and cut-off times

Clearing messages

Files and file transfer

Interchange fees

Currency conversion

Settlement advisements

Member Parameter Extract file

(MPE)



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Settlement Operations Optimize your Settlement Operations

MasterCard offers highly flexible settlement services: you can use a single settlement service for all of your business in Europe, or you can participate in multiple settlement services. Understanding the benefits and draw-backs is key to efficiency and profitability.This one-day face-to-face seminar provides in-depth explanations, going from settlement set-up to settlement operations, not forgetting currency conversion, settlement service constraints, and much more.This very detailed seminar is specifically designed for staff already very familiar with standard clearing and settlement operations.

Attend as well :

• Clearing and Settlement Services


• Financial Reconciliation Workshop

Financial Reconciliation Workshop Get to Grips with MasterCard Data Systems

Doyoufinditchallengingtoreconcileyourinterchange, clearing and settlement? Then this seminar is for you!This one-day technical seminar takes a step-by-step look at the data that is exchanged in the context of clearing and settlement: from clearing message messages sent and received, to GCMS clearing reports, not to mention the settlement advisements generated by the Settlement Account Management (SAM) system.This very detailed seminar is specifically designed for those staff who are already very familiar with standard clearing and settlement operations.

Attend as well :


• Settlement Operations


Main Topics

About settlement services

Currency conversion

Settlement service levels

Settlement criteria

Settlement set-up design

Constraints in settlement

Fund transfer model in

MasterCard settlement

Settlement operations

Main Topics

Processing cut-offs

Interchange fee information in

clearing messages

GCMS financial messages

considered for reconciliation

Reconciliation reports

Settlement services

and settlement options

SAM and settlement advisements



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Authorization Workshop Learn the Technical Aspects of the Real-time World

This two-day technical seminar provides in-depth coverage of the authorization network and Customer Interface Specifications (CIS) to learn about the processing and specifics of format and content of authorization messages exchanged between participants through Banknet.Participants will have the opportunity to follow brief demonstrations of the MasterCard Authorization Simulator (MAS) which can be used to test your interface for each system release.This highly technical seminar is recommended for staff responsible for developing the interface with Banknet.

Attend as well :

• Authorization Operations

• MAS Simulator


MAS Simulator Your Partner for Authorization Testing

The MasterCard Authorization Simulator (MAS) is a powerful tool designed to allow MasterCard participants to test their authorization interface with Banknet.This one-day face-to-face seminar familiarizes new users with the various components of the simulator and takes participants through the steps needed to configure MAS according to their needs.

Attend as well :



• MCPS Simulator

Main Topics

MasterCard authorization

infrastructure

Structure and content of CIS

authorization messages

Session management

Key fields in real-time messages

Link between authorization and

clearing

Demonstration of MAS

Releases

Main Topics

MAS overview and architecture

Installation and configuration

Usage in a MasterCard

implementation project

Simulator modules

Test preparation

Test monitor

Test results



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Clearing Workshop Explore the Technical Side of Clearing and Settlement

This two-day face-to-face seminar provides in-depth coverage of the Integrated Product Message (IPM) interface specification. It addresses the format and content of clearing messages exchanged between customers through GCMS.A series of modules will take you through the most important features of GCMS and IPM. Using practical exercises, you will strengthen your knowledge of GCMS and gain a deeper understanding of the IPM format.This seminar highly technical seminar recommended for staff responsible for developing the interface with GCMS.

Attend as well :



• Authorization Operations

MCPS Simulator Clearing Testing Made Easy

The MasterCard Clearing Presentment Simulator (MCPS) is a powerful tool designed to allow MasterCard customers to test their clearing interface to GCMS.This one-day face-to-face seminar familiarizes new users with the various components of the simulator and takes participants through the steps needed to configure the simulator according to their needs.

Attend as well :

• Clearing & Settlement Services


• MasterCard Authorization Simulator (MAS)

Main Topics

Files and file transfer

About IPM Data Elements (DEs)

and Private Data Elements (PDEs)

IPM messages

Reconciliation

IPM file structure

IPM table

Pre-edit and utilities

MCPS: overview and demo


Main Topics

MCPS configuration

Simple configuration

MCPS test data generator

MCPS Clearing Emulation Engine

(CEE)

Processing of IPM format files

Complete transaction life-cycle

testing

Customized testing


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MasterCard Connect Advanced New! Gain the Full Benefits of MasterCard Connect

MasterCard Connect is the MasterCard business-to-business (B2B) portal enabling secure and targeted interactions with customers.Familiarize yourself with our redesigned platform. Learn how to customize the interface to make your life easier.With our subject matter expert, walk through the multitude of online resources available on this significant value-added platform that is available exclusively to MasterCard business partners.

Attend as well :

• MasterCard Connect (via AOW)

• Introduction to MasterCard Europe


Main Topics

About MasterCard Connect

Security Administrator (SA)

Business Administrator (BA)

Core MasterCard Connect

content

Mandated applications

Specific MasterCard Connect

content

Managing registrations


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ChipHow Chip Works

Security and Key Management for Chip Cards

Exploring the EMV Standard

Exploring M/Chip Card Specifications

Contactless Technical Workshop New

Migrating to Chip with MasterCard

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How Chip Works Get Right to the Heart of Chip

This two-day face-to-face seminar provides a thorough explanation of what chip cards are and how they work, including a detailed discussion of the interaction between the card and terminal and the host system.This is achieved by explaining the EMV transaction flow, the technical specifications for chip cards and terminals, plus details of the chip requirements on your authorization and clearing host systems.The seminar also explains the role cryptography plays in a chip transaction and sets out MasterCard’s requirements as well as issuer best practices when migrating to chip.

Attend as well :


• Contactless Workshop

• Security & Key Management for Chip Cards

Security and Key Management for Chip Cards Chip Cards: The Ultimate Security Solution!

One of the most important benefits of chip is increased security, which enables secure offline transaction at the point of sale.This two-day face-to-face seminar provides an overview of the security aspects of chip-card-based payment systems. It details the specific security and key management requirements for MasterCard’s EMV-compliant chip applications.This very technical seminar is designed for staff responsible for developing and managing the cryptographic infrastructure of chip cards.

Attend as well :

• How Chip Works



Main Topics

Chip business case

Chip principles

Liability shifts

Cryptography overview

explaining how card

authentication works

EMV transaction flow

Key decisions

Best practices


Main Topics

Security architecture,

mechanisms, algorithms,

and services

Key management and

certification authorities

Cryptography and key

management

‘Chip and PIN’ payment terminals

Chip card security certification


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Exploring the EMV Standard Get to Grips with EMV

Any EMV chip card issued from anywhere in the world should be able to work in any EMV chip terminal anywhere in the world. This is called interoperability. The EMV standard specifies the requirements for chip cards and terminals to ensure that interoperability is achieved.This two-day face-to-face seminar provides a detailed presentation of the functions that must be implemented in all EMV-compliant chip cards and terminals.The seminar also walks participants through the credit and debit specifications mandated by MasterCard.

Attend as well :

• How Chip Works



Exploring M/Chip Card Specifications Find the M/Chip Specification that is Right for You

There is a wide range of M/Chip card specifications, and it can be hard to decide which one is right for you.This one-day face-to-face seminar provides a functional review of M/Chip card applications, including M/Chip Advance which is the new card platform for MasterCard payment solutions.M/Chip Advance is at the convergence of contact and contactless payments. It encompasses typical point of sale payment transac-tions, as well as more recent transactions types such as transit, loyalty, entitlement and e-vouchers.

Attend as well :

• How Chip Works



Main Topics

M/Chip roadmap

M/Chip Advance platform key

features and benefits

Functional review of

payment-related features

Functional review of data

storage-related features

M/Chip Advance timeline and

product availability


Main Topics

General presentation of the EMV

standard

Introduction to Book 1

(application-independent

function including application

selection)

Short introduction to Book 2

(security)

Detailed presentation of Book 3

(debit or credit application)


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Contactless Technical Workshop New! Go Backstage with the Technology Behind Contactless

Being able to ‘tap & go’ may seem pretty magical to the cardholder, but in reality there is a solid technology behind contactless payments to make the transaction happen… and happen securely.This one-day face-to-face seminar looks at the contactless transaction flow, and highlights the differences with respect to contact chip transactions.The seminar also looks at the impacts on issuers and acquirers, as well as the various implementation solutions that are available to deploy contactless technology.

Attend as well :

• The Technology of Mobile Payments



Migrating to Chip with MasterCard Dedicated to Central and Eastern Europe

Chip technology can bring terrific benefits to the market in terms of counterfeit prevention, protection against lost or stolen card use, and the support of secure offline transactions.This two-day face-to-face seminar is dedicated to the Central Eastern Europe region and is delivered with Russian language support. The seminar provides an informative overview of what is involved in the migration to chip technology. Significant coverage is given to the liability shifts as well as the various testing that must be performed by both issuers and acquirers, using certified external companies.

Attend as well :




Main Topics

Card-terminal interaction

Interface and transaction flow

EMV

MasterCard and Maestro brand

specific requirements

Impact on network messages

End-to-end transaction

Issuer impacts

Acquirer impacts


Main Topics

Card-terminal interaction

Interface and transaction flow

EMV

MasterCard and Maestro brand

specific requirements

Impact on network messages

End-to-end transaction

Issuer impacts

Acquirer impacts


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ChargebacksChargebacks Level I New

Chargebacks Level II

Chargebacks Level III

Debit:ATMandMaestroChargebacksSeminar

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Chargebacks Level I New! Get up-to-speed with the Basics of Chargebacks

Chargebacks are a critical area of your business, but with about 20 different chargeback reason codes for credit-card transaction disputes it can be hard for new staff to get up-to-speed.This two-day seminar is designed to help new chargeback analysts to learn the principles of chargeback processing and review the top 10 chargeback reason codes, which account for approximately 90% of all transaction disputes.This is the quickest way for newcomers to the area of chargebacks to learn the basics about chargeback processing, the most common cardholder disputes, and the reason codes that are available to resolve them.

Attend as well :

• Chargebacks Level II

• Chargebacks Level III

• Debit:ATM&MaestroChargebackSeminar

Chargebacks Level II Complete Chargebacks Seminar in Just Two Days

This two-day seminar covers all chargeback reason codes and related issues. The seminar content is updated on a regular basis to include the latest changes to the chargeback rules.Using numerous case studies and teamwork, every chargeback reason code is illustrated in a practical context, and all specific processing requirements are covered in detail.This seminar is Level II in the chargeback seminar curriculum. It is designed for chargeback analysts with at least six months’ experience on the job.

Attend as well :

• Chargebacks Level I


• Debit:ATMandMaestroChargebackSeminar

Main Topics

Chargeback process flow

Understanding the transaction

flow

Key fields in authorization &

clearing messages

Introduction to chargebacks

Top 10 chargeback reason codes

for MasterCard

About liability shifts

About arbitration and compliance

Quizzes

Main Topics

General principles

Definitions and processing

requirements

Rules updates

About liability shifts

Chargeback reason codes

for MasterCard

Hands-on case studies

Arbitration and compliance

procedures

Quizzes



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Chargebacks Level III In-depth Seminar for Expert Chargeback Staff

This two-day seminar is designed exclusively for the most experienced chargeback staff, as it covers the most difficult chargeback scenarios and related issues. Only limited presentations are given to participants to cover the latest rule changes before they are set to work on advanced arbi-tration and compliance scenarios where they will determine the correct solutions for the disputes described.This in-depth seminar is Level III in the Chargeback Seminar Curriculum. It is reserved exclusively for chargeback experts who have attended the MasterCard Chargeback Seminar: Level II within the last year and have at least two years’ experience in the chargeback area.

Attend as well :



• Debit:ATM&MaestroChargebackSeminar

Debit: ATM and Maestro Chargebacks Seminar All about ATM and Maestro Dispute Resolution

ATM and Maestro have chargeback rules that differ from the MasterCard product.This one-day seminar covers all chargeback reason codes and related issues for ATM and retail Maestro transactions. It uses case studies and practical examples to illustrate each reason code.The seminar content is updated regularly to include the latest changes in the chargeback rules and is designed for chargeback analysts specialized in ATM and Maestro chargeback disputes.

Attend as well :




Main Topics

Rules updates

Overview of chargeback

processing

Chargeback reason codes

for MasterCard

Arbitration and compliance

procedures

Case studies

Quizzes

Main Topics

General principles

Chargeback disputes

Chargeback reason codes for

ATM and Maestro

Arbitration procedures

Case studies

Quizzes



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On Demand

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Does this situation sound familiar ?

Our ‘ON DEMAND’ seminars are the perfect solution !

Just choose the seminar(s) you need and our trainer(s) will come to your premises.

It could not be easier!

On-site seminars combine multiple benefits:

Reduced costs:

We use your on-site seminar facilities and give you the full MasterCard expertise. You benefit from

reduced costs as there are no travel and entertainment expenses.

Confidentiality:

You can address subjects that you would not want to tackle in open seminars, particularly

with regards to competitive issues.

Cross-departmental Training:

Colleagues from various departments can attend these dedicated seminars which may not be possible

if attendance requires travel abroad.

Want to find out more? Just send an e-mail to [email protected] to request any

of the seminars covered in this catalogue. We will be happy to help.

TolearnmoreaboutOnDemand,pleasevisit:

www.mastercardacademy.com

“I need skilled staff, but I can’t afford for them to be away from their desk too long...”

“I have not got enough T&E budget to send all of my staff to a seminar abroad...”

“I have got to train a lot of staff in one go - how can I do that?!...”

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MCBS

This one-day face-to-face seminar covers MasterCard Consolidated Billing System from basics to more in-depth concepts.The seminar covers a wide range of topics: starting with billing notions, it highlights the various types of fees, the MCBS reports, the interactions with other MasterCard core systems a,d deep dives into the customer’s invoices. Recommended to Issuers, Aquirers and their service providers.

Smart Data File Delivery

MasterCard collects extensive reporting information related to commercial card transactions. File delivery refers to the way in which this transaction information is made available to commer-cialcustomersoutsidetheuseofSmartDataproducts.

This 1-day technical seminar takes a step by step look at a file delivery request, from the file transfer to the File Feed definition. Participants will have the opportunity to understand a file delivery request is implemented by MasterCard.

Main Topics

MaserCard Fees

Collection of funds

Billing and MCBS

Deep dive into invoices

Billing reports

Review of Banque Accord’s

invoices

Main Topics

MasterCard Transfer types

supported.

New file feed requirements

definition (Entity, format,

destination, filters, schedules

and updates).

Review a File Delivery Request

eForm.

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SDG2 Implementations Training

smartdata.gen2™ is an expense and information management platformofferedintheSmartDatasuiteofproducts.Itprovidesbusinesses with management information system capabilities including: global expense analysis, advanced reporting options, client accounting integration and extensive product customization by the issuer and customer.

This two-day face-to-face workshop provides introduction totheSmartDataProductssuiteandanin-depthcoverage of the smartdata.gen2™ features. Participants will be able at the end of the course to navigate into the application, to operate the application to maximize its expense management capabilities and also to understand best practices involved with user-level specific duties. This is a “Train-the-trainer” training.

SDG2 Helpdesk Training

smartdata.gen2™ is an expense and information management

platformofferedintheSmartDatasuiteofproducts. It provides businesses with management information system capabilities including: global expense analysis, advanced reporting options, client accounting integration and extensive product customization by the issuer and customer.

This one-day face-to-face training provides an in-depth coverage of the smartdata.gen2™ features that will allow Participants to support their Clients using smartdata.gen2™ and to troubleshoot effectively Application users problem.

Main Topics

SmartData overview (Products

suite overview and Dataflow).

Program Options definition and

setup.

Company Configuration

(Site, Reports administration,

Custom Reporting cycles and

Custom Data Fields Setup).

User Management.

User Defined Export

Management.

User Defined Hierarchy

Management.

Accounting Codes Scheme

Management.

Expense Report Management

setup and Configuration.

Main Topics

Smartdata.gen2™ introduction.

User Management.

Reports management.

Company configuration

management.

Troubleshooting cases resolution.

Note: most of the topics are optional and depends on the Bank’s requirements.

Note: other topics can be added based on the level of support the Bank will offer to their Clients.

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n the web

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About MasterCard Academy On The WebCustomers have changed the way they address training. And this means that MasterCard Academy must too in order to provide new training solutions that are both scalable and cost-effective.

MasterCard Academy on the Web (AOW) is designed to respond to the new needs of customers by:

•Reducinglearningcostsfortraininglargenumbersofusers•Enablingwiderknowledgedistributionwithincustomerorganizations•Enablingtrainingtotakeplaceanytime,anywhereviaself-pacedweb-basedlearning.

MasterCard Academy on the Web comprises three major modules:

To learn more about Academy on the Web, please send an e-mail to: [email protected]

•RecordingsofLiveEvents

•Videos

•Data

•“Didyouknow?”

•AboutMasterCard.

•Aseriesofe-Learningmodules

•Acompletefoundationprogramfor the payments industry

•Threelevels:GetStarted;LearnMore;Specialize

•AvailableinEnglish,Russian,Italian,GermanorFrench.

•Web-basedseminars,45minutesplusQ&A

•Widerangeoftopicsofinteresttocustomers

•AvailableinEnglishandselectedsubjects

in Russian, Italian, German or French.

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How to Join the Academy On the WebMasterCard Academy on the Web (AOW)

Pricing and billing

Simply contact [email protected] and we will rapidly set you up. It’s that easy.MasterCardcustomerstoAOWcanenrollupto50usersonAOWforamonthlyfeeof€650thatisbilled through the MasterCard Consolidated Billing System (MCBS).

Additional user licenses can be acquired by customers in packages of 25 extra users at a monthly fee of€250.Additionaluserlicensepackagescanonlybeorderedifacustomerhasanactivesubscriptionto the AOW 2014 program.

Registered users with access to the AOW 2014 program will be entitled to a 50% discount on selected open enrollment (face-to-face) seminars from the MasterCard Academy’s 2014 program catalogue in the “Business Overview’’ category.

Customers can decide to opt out of AOW at any time by notifying MasterCard using the opt-out form that is available on AOW.

Aformsubmittedby31Decemberwillresultintheopt-outbecomingeffectivefrom1Januaryofthefollowingyear.Forexample,anopt-outformsubmittedon8December2014willresultinanopt-outeffective from 1 January 2015, but an opt-out submitted on 12 January 2015 will result in an opt-out effective from 1 January 2016.

Customers can regain access to AOW at any time by contacting [email protected].

Please note however that opt-in requests must be initiated prior to 1 July (for an effective start date of 1 August). Opt-in requests received after 1 July will result in access effective from 1 January of the following year

For more information

To find more information on AOW go to www.mastercardacademy.com or contact a MasterCard Academy team member at +322352.5810 or by e-mail: [email protected].

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Business Overview Operations Bulletin Selected Highlights

Billing Overview (MCBS)

Four Party Model

Regulatory Update

Operations Bulletin Review

Overview of Interchange

QMR (Quarterly MasterCard Report)

Interchange Overview

QMR (Quarterly MasterCard Report)

Products MasterCard inControl For Commercial Payments

Private Label (Consumer)

Purchase & Pay (UK Markets) (Commercial)

New Processing Mandates 2014-2020

InControl and Prepaid programmes

Prepaid RePower

e-commerce product update

Prepaid Product Delivery

Category Events name

IT & Ops Processing Updates

NIV - Network Interface Validation

Implementation: Going live with MasterCard (CIS)

Live Events

Chargebacks Chargeback Basics

Chip Chip Basics

M/Chip Advance

Franchise & Licensing Licensing - BIN Management

Licensing - Card Design

Licensing - Central Acquiring

Fraud & Risk Overview of Fraud Management

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Technologie Solutions Contactless Technology

Four Party Model

NFC Mobile

e-Commerce and SecureCode

MasterCard Mobile Proximity Payments

Caring for MasterCard Customers (COS)

Overview of Authorization

MasterCard Connect

Value Added Services Portfolio Analytics

MasterPass

MoneySend

Incontrol - Consumer Solution

Incontrol - Commercial Solution

Incontrol - Contactless Technology Fraud Solution

Business Controller

MVP (MasterCard Vendor Programme)

Pre-authorizations

Category Events name

During 2014, coverage of AOW Live Events will be added on an ongoing basis. For details of the latest schedule and new seminars, please visit:

http://www.mastercardacademy.com

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Catalogue 2014

Documents

Transcript of Catalogue 2014