Business Communication

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Transcript of Business Communication

TANIA NASEEMTANZILA MUSHTAQ

ADEEL MALIKFAISAL AMJADABDUL BASIT

Group Members

Contents

Background to Ethical ContextsInfluences on Personal EthicsCommunication and Ethical IssuesConclusion

Background To Ethical Context

Ethics is about making right & wrong decision.

 Ethical principles center around (1) Fairness. (5) Service. (2) Quality. (6) Integrity. (3) Excellence. (7) Compassion. (4) Honesty. (8) Dignity.

Ethical Situation

Making ethical decisions is easy when you know the facts, the events arc unambiguous, and the choices are clear. But it is different when evidence is missing, and multiple points of view conflict.

Ethics As A Communication Issue

We communicate our values and beliefs to others via verbal and nonverbal behavior. We arc defined in the eyes of others according to the way we behave.Observing other people making the right choices inspires us and supports others to do the same.

Ethics In Corporation

Corporations are only as good as the people working within them.

Organizational behavior is individual behavior collectivized.

We are constantly faced with ethical issues. You will find it difficult to study, work, or live in an environment free of ethical decisions.

INFLUENCES ON PERSONAL ETHICS

Everyone either young or older makes ethical decisions.

Our personal ethics are shaped by five major influences: (1) Influential people in your life.

(2) Cultural norms.(3) Philosophical positions.(4) Local, state & federal laws that govern individual behavior.(5) your personal religious views.

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Individual Ethics

1. Religion

Religion throughout the world are major foundations for ethical behavior among followers.

Using religion as the grounding for your ethical behavior means you act according to what you believe God wants you to do.

Christianity Islam

Christians take advice from the Bible.

Muslims follow the teaching of Mohammed, the Arab prophet and founder of Islam.

Buddhism Confucianism

Buddhists adhere to the writings of Gautama Buddha.

Confucianists follow the teachings of the ancient Chinese philosopher, Confucius. Man

2. People

Our family members & friends exert strong influence on our ethics.

Our parents & other family members shaped our ethical value system early on.

According to a research it indicates that we perceive ourselves to be more ethical than other people with whom we compare ourselves. This means that most of us think we are more ethical than everyone else.

3. Culture

It is the learned values, perceptions, wants and behavior from family & other important institutions.

Our culture taught you certain ethical values. If you grew up in a city, you may have different values from someone who was raised in a small town.

Each culture, over time, acquires its own set of values.

4. Philosophy

Philosophy is a study of logic.

 Two major types of philosophical inquiry are:(1) Descriptive Ethics (2) Normative Ethics

Descriptive Ethics 

 Normative Ethics

It reflect facts about the moral judgments or beliefs of a person or group of people.

It involves discovering, formulating, and defining fundamental moral principles.

Types Of Normative Ethics

Theologism: A moral perspective that attempts to pattern actions according to God's will.

 Deontology: The study of moral obligations or duty.

Teleology: The study of evidence of design in nature.

Utilitarianism: A form of teleology that argues that an act is morally right if it maximizes utility--that is, if the number of people helped is greater than the number of people harmed.

5. Law

Law represents the minimum standard of behavior.

Acting ethically means following the law.

Some individuals view ethics from a legal perspective.

Communication & Ethical Issues

Communicating ethically in the business arena challenges you on several levels. Legal issues have an impact on you personally and on the organization to which you belong.

Legal Issues

Harassment: Irritating another person on a repeated basis. It can occur between coworkers or between persons of different cultures.

Plagiarism: It is also an ethical issue. It involves taking the ideas or written material of another person and using it as one's own.

Cont…

Copyright: It affords legal protection for one's creative efforts. A copyright is granted to an author, publisher, or distributor for the exclusive publication, sale and distribution of an original work.

Key Areas for Ethical Communication

It is important for you to focus on ethical communication in three key areas.

(1) Personal Written and Spoken Messages(2) Cross-Cultural Messages(3) Advertising Messages

(1)Personal Written and Spoken Messages:    Our messages, both written & spoken demonstrate not only the message we intend but also a message regarding our values & integrity.

(2)Cross-Cultural Messages:

It is natural that misunderstandings occur in the workplace. Many people from different cultures lived & worked together. Our world has become a global village, & our work force reflects that diversity.

Cont…

(3) Advertising Messages:It is ethically wrong to advertise

products in ways that confuse. Tell the truth don't misrepresent, and don't manipulate language to create a false impression.

Ethics & Organizational Responsibility

Organizations dominate our life & workplace. These organizations typically attempt to create a corporate culture. But the task is difficult. Our individual ethical beliefs are extremely complex & diverse.

Organizations are stronger than individuals; organizations have access to money, which gives them the power to influence others.

Conclusion

Ethics is often a communication issue. Try to communicate in an ethical way because every one is observing your action.

We have to show better ethics in both formal & in-formal way.

Modeling ethical behavior is an important managerial tool.