BU Technology Strategic Plan FY22-24 Proposed Priorities for ...

BU Technology Strategic Plan

FY22-24

Proposed Priorities for community comment

April 2021

Technology Strategic Plan FY22-24 DRAFT

2015-2020 BU Technology PlanTechnology Strategic Plan FY22-24 DRAFT

0 10 20 30 40 50

Collaboration Across Boundaries

Research Leadership

Learning Quality & Innovation

Data Management & Analytics

Operational Efficiency & Effectiveness

Sustainability & Risk Management

Major Projects: 162 total

BU had an effective technology plan for 2015 - 2020

Presenter

Presentation Notes

Teaching & Learning Quality and Innovation �We will enable BU to be a leader in the development of new learning models, while enhancing the BU community’s ability to engage students across disciplines in active, deep learning, using both proven and emerging pedagogical methods. Research Leadership�We will renew our commitment to leading research computing infrastructure and support services, especially in fields identified as strategic areas for the University moving forward. Operational Efficiency and Effectiveness�We will enable BU to meet or exceed applicable peer and industry benchmarks for operational efficiency and effectiveness in support services, especially in the areas of academic and research administration. Data Management and Analytics �We will extend our ability to collect, store, analyze, and disseminate data, including big data, in support of student success, research productivity and administrative effectiveness. Collaboration Across Boundaries�We will improve the BU community’s ability to discover, connect and interact with each other across historical, organizational, disciplinary, geographic and institutional boundaries. Sustainability and Risk Management�We will plan for the renewal of critical technology infrastructure and ensure that security and compliance are consistently addressed.


But that plan has run its course, and the University has a new strategic plan for 2030.

It’s time for a new technology plan!

BU 2030 Strategic Initiatives – New Opportunities for Technology Partnership

Mission and Values

Vision

Strategic initiatives and sub-

initiatives

Business Plans

Implementation Plans

Strategic prioritieswith numeric goals and targets

Strategy layers

• Deepen our capacity and engagement with remote, digital and onlinetechnologies in teaching, research and operations• Strategic approaches to online education at scale • Post-COVID to 2030 residential experience

• Mugar Library

• Renovation of the physical space to meet the new vision of Mugar

• Advancing faculty and student research through digital resources

• Center for Antiracist Research• Student wellness and health• Initiative on Urban Vitality• University-wide effort on sustainability in research and education

• Sustainability research at BU• Sustainability as part of BU’s curriculum and student programs

• Inclusive pedagogy• Global “multi-purpose hubs”• HOLD: Potential future initiative(s) based on strategic plans in development

by schools and colleges

New Initiatives


However . . .

• A conventional planning process includes• Extensive assessment, both in internal to IT and in the community• Joint drafting and vetting of principles, priorities, initiatives• Resource planning and projection

• Much of this has already been done for the next three years, at least for our largest technology commitments

• Any new major project proposals must be considered relative to existing commitments and should be developed in conjunction with the University’s 2030 strategic priorities and initiatives


BU Strategic Planning Task Force: IS&T Briefing

Student Information Systems Renewal

Non-discretionary

Will require extensive effort through FY24

Must minimize competing initiatives

Existing CommitmentsTechnology Strategic Plan FY22-24 DRAFT

Critical Service Status Target Completion

Galaxy Implementing Dec 2023

Identity & Access Management Implementing April 2022

Student Systems Implementing Dec 2023

The Links Implementing Dec 2023

Website Infrastructure Implementing Dec 2022

Network Security Services Implementing Dec 2021

0%

5%

10%

15%

20%

25%

30%

35%

End of FY20End of FY19End of FY18End of FY17

Lifecycle Stage of Critical ServicesEnd of FY20

Change in End of Life ServicesFY17-FY20

29%

54%

17%

New

Mature

End of Life

Enterprise Risk Management

Existing Commitments

Technology risk management commitments

ADABAS Natural applications retirement and Infrastructure renewal


So what should we do?

• Articulate top strategic priorities now based upon known commitments and themes

• Commit resources to currently defined SIS Renewal, Mainframe Applications Retirement, and Infrastructure Modernization projects

• Articulate principles to reduce competing initiatives

• Partner with the leaders of BU 2030 initiatives to identify, scope and schedule initiatives in support of teaching and research goals


Proposed IT Strategic Priorities, FY22-24Technology Strategic Plan FY22-24 DRAFT

Renew the Student Services Digital

Experience

Retire Mainframe

Applications and Legacy

Infrastructure

Lead in Research Support

Innovate in Digital

LearningSupport Health and Wellness

Maintain Cybersecurity

Vigilance

Diversity, Equity and Inclusion awareness and action


Renew the Student Services Digital Experience

We will reimagine and renew the student services digital experience of Boston University, including administrative services, advising tools, and personalized communications, in a contemporary platform, improving efficiency and quality and enabling future flexibility.

Retire Mainframe Applications and Legacy Infrastructure

We will complete the replacement or retirement of all remaining applications on BU’s antiquated ADABAS Natural application platform and complete the modernization of infrastructure to remove antiquated operating systems and middleware, enabling improved agility and reducing risks and costs.

Support Health and Wellness We will enable pandemic and post-pandemic health protocols and support expanded student and employee mental health and wellness programs.



Lead in Research Support

We will provide leadership class research infrastructure, systems and processes that enable the productivity and creativity of BU researchers and their collaborators, from research administration to high performance computing.

Innovate in Digital LearningWe will partner with Digital Learning & Innovation to provide best in class educational technology solutions for residential, hybrid, and fully online learning.

Maintain Cybersecurity Vigilance

We will continue to enhance our cybersecurity processes and technologies, in line with best practices and the evolving threat landscape, to protect the confidentiality, availability and integrity of university digital services and information.


Principles• Changes (including defect fixes, enhancements, and new data integrations) to existing mainframe

applications should only be made for regulatory or enterprise critical reasons. Enterprise critical changes to mainframe applications must be approved by the University Provost.

• New services that are already in scope for replacement by SIS Renewal or Mainframe Applications Retirement should be replaced by those efforts, not separate projects. Project or purchases to separately replace or implement SIS Renewal in-scope functionality must be approved by the University Provost.

• All strategic priorities have a Diversity, Equity and Inclusion Component. Create a DEI Oversight committee to coordinate and shape this work to ensure maximum positive impact.

• Non-strategic projects must be prioritized by portfolio managers and will proceed as resources and strategic project dependencies allow.

• Large projects continue to require review and scoring (depending upon request volume), by the appropriate technology governance committee.

• Conflicts between non-strategic projects and strategic projects will be resolved by the VP IS&T, the sponsoring executive of the non-strategic project, and the University Provost.


IT Service Management Meetings

IT Project Steering Committees

Dom

ain

Proj

ect

Portf

olio

s

Tech

nolo

gy P

olic

yP

ropo

sals

Strategic Information Group


Common Services & Information Security

Administrative Systems

Educational Technologies

Research Computing

Technology Governance Committees

VP IS&T and Client Executive Sponsors

University Policy Process University Budget Committee

BU IT Governance Structure

Student Tech Advisory Council

Diversity & Inclusion Oversight NEW!

Key Performance Indicators

• Successful completion of SIS Renewal, Mainframe Applications Retirement, and Infrastructure Modernization

• Existing Enterprise Risk Management Key Performance Indicators

• Community technology service satisfaction survey and specific post-launch surveys for SIS Renewal program components

• Transparently review with governance and post for the BU community how IS&T resources are being deployed to projects, updating each spring and fall


Comments? Questions?

Please send us your feedback at:

https://www.bu.edu/tech/plan


https://www.bu.edu/tech/plan

BU Technology Strategic Plan FY22-24 Proposed Priorities for ...

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