Aftermarket vehicle data challengesMax LienardHead of products, Autodata

A trusted world leader: our business

• World leading provider of automotive technical information

• Deliver service, maintenance, diagnostic and repair technical content

• 70,000+ workshops across the world subscribe to Autodata in over 100 countries

• +52% global growth since the launch of Autodata’s new generation of products in 2014

• Over 100 large corporates integrating our content in their own applications

• API technology processes three million calls (information requests) every day with no maximum…

• Autodata is the only provider of a multi-manufacturer technical information solution for

motorcycles

A trusted world leader: our approach• OE sourced content

• All content standardised and wholly owned by Autodata

– Images & wiring diagrams

– Service schedules

– Step-by-step procedures

– Technical data

• Benefit of the Autodata standard

– No translation to switch between manufacturers

– Efficiency: Move from 30-page procedures to a 2-page procedure

– Gains: No training required, quick to use and fewer user errors

• Localised technical content to provide maximum accuracy and user value

Comprehensive vehicle coverage

155 manufacturers

40,000 vehicle models

79,000 diagnostic trouble codes

125,000 wiring diagrams & illustrations

550,000 technical procedures & instructions

2,000,000 lines of technical data and specifications

Autodata solutions

Autodata API

Our Web Application

Standardised

Your own application

Bespoke

‘Seamless’ or

Single sign-on

solutions

How data is shaping servicing & diagnostics in the automotive aftermarket

• Complexity, diversity and fast evolution of the car parc

• Increasing sophistication of cars

• High customer expectation

• Customer behavior and price pressure

• Highly competitive market

• Limited time, resources and tools available for garages

• Leasing and Service offers, Connected cars, Autonomous

vehicles….. complete change of landscape

Challenges of vehicle servicing & repairs

How can the industry keep up?

Need for reliable and accurate information

• Electronic Parking Brake

• Electronic suspension

• ABS / ESP / EBS etc

• TPMS

• Hybrid / Electric vehicles

But what about more sophisticated vehicles?

Mistakes are costly

Need for a smarter delivery of content

From a garage workflow…

… to a connected workshop…

… and to a ‘smartly’ connectedaftermarket industry

Leveraging content & technology to evolve…… and generate new business opportunities

• Deliver high quality service and repair work

• Sustain the garage capability

• Lower the costs (training, tools, sub-contracting, etc.)

• Grow by offering new services and repair operations

• Increase efficiency and profitability

• Attract and retain customers

• Build new services, business models and revenue stream

Thank you