A complete grooming and Corporate etiquette guide

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SHINE A LIGHT ON YOUR CORPOATE

COMMUNICATION

BY

DHRUBA JYOTI SEN

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Sl.No Slide Name Slide No.

1. Cover Slide 1

2. Communication 4-12

3. Type of communication 13-23

4. Assertive communication 24-44

5. Grooming and Appearance 45-72

6. CORPORATE ETIQUETTE 73-113

7 How to give Good presentation 114-124

Table of Contents

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Communication is the back bone of any organization it helps the

organization to function smoothly. So it is really important for an

employee to know the Do‘s and don'ts about corporate communication

so that they can maximize their performance and maintain a good

relation with superiors, subordinates and peers. This presentation is a

complete guide line for all the organizational communication related

issues and the best possible solution.

Information Layout Slide

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Defination of

communication

Communication can be defined as the

exchange of ideas , information and

knowledge between sender and receiver

through an accepted code of symbols.

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Framework for Understanding

Communications

• Communication is defined as the transmission of

mutual understanding through the use of symbols

• If mutual understanding does not result from the

transmission of symbols, there is no communication

• The elements in the process of communication are:

– Source

– Encoding

– Message

– Medium

– Decoding

– Receiver

– Noise

– Feedback

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Types of Communication -Verbal communication

-Nonverbal communication

Communication is the process of sharing ideas, information, and messages with others in

a particular time and place.

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Verbal Communication

- THE EXCHANGE OF INFORMATION, IDEAS, THOUGHT,

THROUGH THE USE OF VERBAL OR SPOKEN WORDS.

• - Speech communication

• - Written communication

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Kinesics- Body Signals

Artifacts- Object Signals

Haptics- Touch Signals

Proxemics- Space Signals

Chronemics- Time Signals

Personal Appearance

Non-verbal Communication communication not involving words:

communication by other means than by using words,

e.g. through facial expressions, hand gestures, and

tone of voice

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Barriers in Achieving Effective

Communication

Different Backgrounds of Sender

and Receiver

Signaling- messages conveyed

without words

Communication Situation

Quality of Message Content

Speaking Skills

Listening Skills

Noise/Sound/Distraction

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Ways in Overcoming Barriers in

Communication

• Eliminating differences in perception:

• Use of Simple Language:

• Reduction and elimination of noise levels:

• Active Listening:

• Emotional State:

• Simple Organizational Structure:

• Avoid Information Overload:

• Give Constructive Feedback:

• Proper Media Selection:

• Flexibility in meeting the targets:

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Significance of Communication in

Everyday life

• For transfer of ideas

• For Interacting With Society

• For Education

• To Update Oneself

• For Entertainment

• To Understand The World

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Activities wherein

communication is significant •-Talking with peers • Discussing lessons in class •-Poetry reading

•- Business communication

•- Singing

•- Acting

•- Judging, etc.

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TYPES OF

COMMUNICATION

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Types of

communication

EXTRAPERSONAL COMMUNICATION

INTRAPERSONAL COMMUNAICATION

INTERPERSONAL COMMUNICATION

ORGANIZATIONAL COMMUNICATION

MASS COMMUNICATION

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Extra personal

communication

Communication between human beings

and non human entities is called as extra

personal communication.

For e.g. Your parrot responding your greeting .

In this type of communication

understanding is required between sender

and receiver.

Receiver responds in sign language

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Intrapersonal

communication

This takes place within the individual.

Sender = Our relevant organ.

Receiver = Our brain.

Feed back by brain.

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Intrapersonal

communication

Communication at this level refers to the

sharing of information among people

Intrapersonal communication can be

formal or informal.

For eg. The interaction with family

members , friends and different kind of

people.

It depends upon variety of factors like ,

psychology of two parties , relation between

them.

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Organizational

Communication

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Formal Channels

• The three formal channels of

communication are downward, upward,

and horizontal

– Downward

• Flows from higher to lower levels

• Key aspect—subordinates react most effectively to

those matters judged to be of the greatest interest

to the boss

• Selective screening is a problem

• Example forms: job instructions, memos, policies,

procedures, manuals, etc.

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Formal Channels (cont.) – Upward

• Flows from lower to higher levels

• Most ineffective of the three channels

• Employees need opportunities to be:

– Heard

– Anonymous

• Example devices: suggestion boxes, group meetings,

participative decision making, grievance procedures, etc.

– Horizontal

• Flows from one level to an equal level

• Necessary for coordination of diverse organizational

functions

• Most effective of the three channels

• Example devices: Internet, corporate intranets

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Informal Channels • Communications within organizations do not

necessarily follow the formal pathways

• Many organizations have extensive networks of

informal communications

• Since they are ingrained into organizational life,

managers should heed and use them to benefit

programs, policies, or plans

• Elements of informal channels are:

– Grapevine—75% accurate

– Rumor—unverified belief in general circulation

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Internal-operational

All communication that occurs in organization is

classified as internal-operational...

External-operational

Work related communication with people

outside the organization is called extra-

operational.

personal

All communication in an organization without

purpose is called personal communication..

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Mass communication

Communication through mass media like

books , journals , TV , newspapers etc..

For this kind of communication we require

a mediator to transmit information.

Characteristics

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Assertive Communication

4 POC: ASC MRT, DSN 793-4847

Created by:Dhruba jyoti

Sen

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Key Principles

Takes practice: Assertive Communication takes practice.

Flexibility: Match your style of communication to the

situation/person you are communicating with.

Skill, not personality: Communication styles are skills, not

personality styles.

Retreat, refuel, return: Take a break from the

conversation. Relax/rethink and then try again.

Connection: Assertive Communication

builds all of the MRT competencies;

Connection is a primary target.



Sen

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Bottom Line Up Front

• Assertive Communication helps to build Connection.

• Assertive Communication helps you solve problems by

remaining Confident, Clear, and Controlled.



Sen

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Assertive Communication:

Applications

• When is Assertive Communication appropriate or not

appropriate in the Army?

• What gets in the way of Assertive Communication?

• How will your relationships benefit through the use of

Assertive Communication?



Sen

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Communication Skill Set

• Assertive Communication: Communicate clearly and

with respect.

• Active Constructive Responding: Respond to others

to build strong relationships.

• Praise: Praise to build mastery and winning streaks.



Sen

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Aggressive Communication

Must have the last word

Talking over the other person

Out of control emotion

Blaming

Talking down



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Icebergs beneath

Aggressive Communication

The best defense is a strong offense.

You‘ve got to be loud and strong if you want to win.

Never back down from a fight.

Any sign of weakness and you‘ll be taken advantage of.

I want it and deserve it now!



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Passive Communication

Quiet

No eye contact

Withdrawn

Sulking

Submissive

Fearful

Appeasing



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Icebergs beneath

Passive Communication

It‘s wrong to complain.

I don‘t really care. It doesn‘t matter.

I‘ll make enemies if I speak my mind.

No one ever really changes anyway.

It‘s more important that people like me, than to be right.

I don‘t like conflict.



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Assertive Communication

(3 Cs)

Confident, Clear, Controlled

Seek to understand

Important in dealing with family and colleagues

(communication that works in combat or, with your

Platoon doesn't work at home)



Sen

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3 Cs: Confident, Clear,

and Controlled

Confident: You believe in your ability to handle the

situation and are composed.

Clear: The message is easy to understand and is not

exaggerated.

Controlled: You are ―tracking‖ the other person and

modulate yourself if necessary.



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Icebergs that Hinder

the 3 Cs

I‘m not that strong.

I‘m not a good Soldier.

I don‘t measure up.



Sen

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Icebergs that Promote

the 3 Cs

We can work this out.

I trust you and respect you.

I can express myself clearly and

confidently.

What I believe matters.



Sen

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The IDEAL Model

I = Identify and understand the problem.

D = Describe the problem objectively and accurately.

E = Express your concerns and how you feel (when

appropriate).

A = Ask the other person for his/her perspective and then

ask for a reasonable change.

L = List the outcomes.



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Tips for IDEAL

I = Identify and understand the problem

ATC and check for Thinking Traps

Detect Icebergs (if necessary)

Put It In Perspective (if necessary)



Sen

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Tips for IDEAL

Once you‘ve identified the problem, then you can move to

communication.

D = Describe the problem objectively and accurately

Who, what, when, where

Specific, recent

Minimize exaggeration

E = Express your concerns and how you feel (when

appropriate)

―I‖ rather than ―you‖

Minimize exaggeration



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Tips for IDEAL

A = Ask the other person for his/her perspective…

What and How questions, not Why questions

Repeat back what you heard to check that you‘re

hearing him/her accurately

…and then ask for a reasonable change

―Good Faith‖ test (reasonable, doable)

Work towards a win-win



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Tips for IDEAL

L = List the outcomes

Positive rather than negative

Consider appropriateness



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Assertive Communication Practice

Activities:

In Scenarios 1 and 2, practice Assertive Communication

with your group.

Person 1 initiates Assertive Communication.

Person 2 responds within role-play.

In Scenario 3, practice Assertive Communication with a

partner.

In Scenario 4, practice the IDEAL model on a situation

of your own.



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Check on Learning

What is the skill? Assertive Communication is a method of

communication that is Confident, Clear, and Controlled.

When do I use it? Use Assertive Communication when confronting

someone about a conflict or challenge (and is the most appropriate

style in that situation).

How do I use it? Use the IDEAL model: I = Identify and understand the

problem, D = Describe the problem objectively and accurately, E =

Express your concerns and how you feel (when appropriate), A = Ask

the other person for his/her perspective and ask for a reasonable

change, L = List the outcomes.



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Perception Equals Reality

Two Stages:

Initial Perception— (Immediate)

Sustained Perception— (Over Time)

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Initial and Sustained Perception

Initial Perception Sustained Perception Presence Personal Substance Appearance & Professionalism Manner & Style Attitude Etiquette Integrity Awareness Civility

Work Ethic & Discipline Presentation Listening and Interpersonal Skills Meeting Skills Business Meals

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PRESENCE:

APPEARANCE

MANNER & STYLE

ETIQUETTE

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Presence

People begin to evaluate us

before any words are ever spoken

Who you are speaks so loudly I do

not hear what you say--Emerson

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APPEARANCE

– Carriage: exercise

– Handshaking: exercise

– Dress: handout

– Grooming

– First words: Exercise

– Listening: Exercise

– Introduction Style: Exercise

– Voice: exercise

– Name Recognition/Recall

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Handshaking exercise

handout

Pumper

Dead Fish

Squeezer

Two handed

Equal, with direct eye contact

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GROOMING & APPEARANCE

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GROOMING & APPERANCE

• Dressing have an impact on Self, Colleague & Customers

• Your clothes convey the message that you are Confident, Presentable, Ambitious & Sincere

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Benefits of Grooming

1. Makes one look Attractive

2. Builds up Self Confidence

3. Helps in better Appearance

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SHOWROOM

DRESS CODE

CORPORATE

DRESS CODE

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Power Dressing

Remember…YOU never get a second chance

to make the first impression!!

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Grooming Standards- Men

• Hair – Hair above ears and around the neck

should be tapered

– Hair on back of neck should not touch collar

– Hair coloring must look natural and complement the individual.

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MOST IMPORTANT FOR MEN

SHAVING

DAILY IS A

MUST…

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Mustaches – Should be trimmed.

– It should not grow more than the

mouth corners

Grooming Standards- Men

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Sideburns

Must not extend

below the midpoint

of the ear.

Sideburns

Not

Acceptable!!!

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• Belt – Should not be too

large or small

– Should be matching with the dress code

• Shoes- Always Polished – High-quality black

lace-up shoes

– Small heal closed shoes for ladies

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•Socks

•Tie

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Handkerchief

Wallet

http://store1.yimg.com/I/giftwagon_1774_429513

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ACCESSORIES

(Watch) Buy yourself the nice and quality watch

Don‘t go in for something too flashy or too

sporty.

A simple watch with straight, classy lines

should do the trick.

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Do’s for Men

• Always look professional

• Dress for the audience.

• Wear clothes that fit you

• Make sure your clothes are pressed

• Shirts with a simple collar and cuffs

• A formal but simple watch

• Keep your hair neat and trimmed

• Use Mild fragrances

• Ties should be conservative and reach the middle of your belt buckle

• Lace-up shoes (usually black) with a suit

• Hair, usually parted to

one side, not reaching the top of your shirt collar

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Don'ts for Men:

• Avoid multiple buttons on your shirt Don’t use Clothing that no longer fits

• void wrinkled clothing

• Avoid Hair that falls in your face or obscures your eyebrows

• Avoid Short-sleeved dress shirts

• Avoid Short socks

• Avoid Fragrance that smells from a distance

• Avoid Garish ties

• Avoid Shiny tie pins or clips or big belt buckles

• Don’t use Open top shirt button with a tie

• Don't use Loafers with a suit

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Grooming Standards-Women

•Hair

– Clean, neatly shaped, and arranged in an attractive feminine and professional style

– Conspicuous rubber

bands, combs, and pins are not advisable

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• Makeup should be applied in good taste so

that colors blend with natural skin tone and

enhance natural features.

• Lipstick colors shall be conservative and

complement the individual

• Long, false eyelashes shall not be worn when in

uniform.

Grooming Standards-Women

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Jewellery • While in uniform, only one ring authorized,

i.e. wedding ring

• Necklaces will not show above the shirt line

• Earrings are prohibited for male personnel

• BODY PIERCING. Not authorized while in uniform other than earrings for women

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Do’s for Women:

• Always look professional

• Dress for the audience

• Wear clothes that fit

you • Make sure your

clothes are pressed nicely.

• Keep your hair neat

and trimmed

• Wear heels (up to 1 1/2" to 2"), with a high vamp, with formal attire

• Conservative business make-up

• Focus on Lips & eyes

• Apply Lipstick properly.

• Simple manicure

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Don’ts For Women • Don’t wear dark

colored clothes.

• Don’t Wear wrinkled clothing

• Don’t wear transparent Fabrics

• Avoid Hair that falls in your face or obscures your eyebrows

• Avoid Earrings that are

large & dangling

• Avoid Fragrance that smells from a distance

• Don't wear Anything too bright, tight, sheer or short

• Don’t wear open toed

shoes. • Don't have too much

makeup

• Don’t wear big, shiny buckles or jewelry

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Free Powerpoint Templates

CORPORATE

ETIQUETTE

http://www.powerpointstyles.com/

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What is Etiquette?

Etiquette is a code of

behavior that delineates

expectations for social

behavior according to

contemporary

conventional norms

within a society, social

class, or group.

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Why business Etiquette ?

To Exhibit Professionalism and develop a

polished image and instill a perception of

trustworthiness , we need business

etiquette. It seems that today the rule is to

break all the rules! Unfortunately, when it

comes to how we treat one another, some

people don't even know the rules. This

can lead to challenges, upsets,

miscommunication and lack of fluidity in

interpersonal communications.

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Certain important business Etiquettes are :

• E-mail etiquette

• Dining etiquette

• Telephone etiquette

• Office etiquette

• Meeting etiquette

• Business card etiquette

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Email etiquette

Email etiquette is so new, The rules are evolving because of our increased use of email, as well as the advent of new technology. However, since this correspondence is owned by the business, some general rules of etiquette should be observed.

Need of Email Etiquette

- Professionalism

- Efficiency

- Protection from liability

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Email etiquette rules

• Be concise and to the point

• Use proper spelling, grammar & punctuation

• Make it personal. Aviod using Bcc and Ccc unnecessarily

• Use templates for frequently used responses

• Answer swiftly

• Use a meaningful subject

• Read the email before you send it

• Keep attachments to a Minimum and mention your attachment in the content

• Take care with abbreviations and emotions

• Take care with rich text and HTML messages

• Use active voice instead of passive voice

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Dining etiquette

• Be on time

• Stand on the right side of your chair and

enter from your left

• Put your napkin in your lap

• Decide on your menu selections quickly

• Never order the most expensive item

• Wait for all people to be served before beginning

• Know which silverware to use with which food

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Manners in dinning etiquette • Don’t eat with your mouth full

• Keep one hand in your lap unless you are eating European style

• Remove anything from your mouth with the same implement that it went in with (except bones)

• Eat at a moderate speed

• Try to maintain some polite dinner conversation

• Never medicate yourself at the table

• If you must leave the table, place your napkin in your chair

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Telephone etiquette • Identify yourself when making a call

• Address the caller by his name in a courteous manner

• Keep conversation brief

• Never be impatient

• Listen carefully

• Do not interrupt

• Do not eat or chew something while speaking on phone

• If you wish to put the caller on hold, request his permission to do so

• Close your conversation with an appropriate salutation

• Let the caller hang up first

• In case of missed calls, return the call within a reasonable period of time

• If some one calls you by mistake, inform the caller politely that he reached a

wrong number

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Managing Angry Callers • Listen his problem or complaint carefully

• Do not interrupt him, let him finish the whole thing first

• Do not say, "you are wrong"

• Empathize with him

• You should be good in your area of work and investigate

about his complaint or problem and solve it

• tell him the process of solving the problem

• Do not mislead

• Call him back when you have the solution, this feedback is

important

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Office Etiquette

• Those who follow good office etiquette are

promoted and given choice assignments.

• Those who are seen as crass are passed over

or have their employment terminated.

• Be self-aware-use common sense

• Mind your own business

• Never go over your supervisor’s head

• Obey your company’s business dress code

• Treat every employee with the same respect

• Do not post things of an offensive nature

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Reasons for firing employees

- Bad language.

-Excessive workplace gossip.

-Drinking on the job.

-Leaving without telling anyone.

-Too many personal calls

Breaches of office etiquette

-Bad hygiene.

-Bad habits.

-Wastefulness with paper.

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Meeting etiquette

• Avoid swear words and vulgar references,

• Poor communicating skill is not

professional,

• Avoid personal questions during first

meeting.

• Whoever gets to the door first should open

it and hold for others who are following

• Turn off your cell phone ringer ,accept

voicemail and text messaging only

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Business card etiquette

•Always have a business card

•Have it in a good shape and updated

•Have it readily available

•Be selective about distributing

•Present it in a appropriate time and

manner

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Business Etiquette postures

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Hand shaking positions

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Casual Judging Arguing

Seating Positions

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Dress code

Informal

Formal

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Business Meals

Breakfast Meetings: often best time to meet

with busy executives

Luncheon Meals: iced tea and simple food

After-Work Cocktail: one only to stay in

command in the meeting and on the road.

Business Dinners

B=Bread D=Drink

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Rules for the Host

Don‘t impose invitations.

Request responses as soon as

possible.

Invite others for business reasons.

Select an appropriate setting.

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Rules for the Host

Arrive early to greet guests.

Give credit card to server in advance. Ask that 18% be added for a tip. Be sure server gives you signature form to sign promptly and discretely at end of meal.

If price is a factor, indicate courses & meals you recommend that meet your guidelines.

Apologize to guests if the food or service is below your expectations.

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Rules for the Guest

Respond promptly to the invitation and give reasons for a negative response.

Know where the event will take place and know what rules apply there. Arrive 2-3 minutes late, no later.

Follow the host in deciding what to order. Be aware of what you order says about you to others.

Thank the host. Say positive things about host that he or she want to hear said and cannot say about him or herself.

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Ordering

Avoid awkward foods.

Do not order alcohol if . . .

it is against company policy.

you will be driving after the meal.

you don‘t want to drink alcohol.

it will be your second drink.

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Dining Etiquette

Leave some food on each plate

Split bills evenly if bill is divided

Do not take a doggy bag

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Table Manners

Only begin eating after your host or guest is

seated and begins eating.

Bring food up to your mouth (soup spoon)

Observe pace of eating of others and

conform to their pace

Cut one piece of food and eat it rather than

cutting up meat all at once

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Table Manners

Lay napkin across lap; do not use as a bib

Select silverware from the outside in

When finished, put silverware in 10 o‘clock

position

Do not dunk food

Keep mouth closed when chewing

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Sustained perception

• All Four Elements are Important

• Attitude

• Integrity & Trust: Always Doing the Right

Thing

• Civility

• Self Discipline

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ATTITUDE

Be positive about yourself, your work, your

boss, peers, coworkers, customers,

suppliers, and company

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INTEGRITY

- Telling the truth

- Doing what you say you will do, reliability

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CIVILITY

POSITIVE REGARD FOR OTHERS

SINCERITY

EMPATHY: EMOTIONAL

QUOTIENT

TACT AND DIPLOMACY

RESPECT FOR DIVERSITY

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SELF-DISCIPLINE

Making priorities and organizing time in

terms of those priorities.

Putting the important ahead of the easy.

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PROVIDING SOLUTIONS TO

CLIENT PROBLEMS

LISTEN FOR THE PAIN

FOCUS ON CLIENT BUSINESS

BENEFITS

- ASK FOR THE BUSINESS

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BUSINESS DEVELOPMENT

NETWORKING

PRODUCT/SERVICE CONFIDENCE

PERSONAL CREDIBILITY

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Understanding Office Protocol

Treat Others the Way You Want to be

Treated

Extending Greetings

Nurturing Your Colleagues

Overcoming Gossip

Handling Rivals

Accepting Criticism Graciously

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Diplomacy

WHAT YOU THINK

• This is taking forever

• Why can’t you

• I hate it when

• Here’s the best way to

do it.

WHAT YOU SAY

• How can we get this

approved (finished)

quickly?

• What if you

• Would it be better if

• Here’s my suggestion.

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Motivation

USE PHRASES THAT BRING OUT THE BEST IN

YOUR LISTENER

• I know you want what is fair for both of us.

• I am sure you will do your best to help me out.

• I am counting on you.

• I enjoy working for you because you respond so

effectively to your department‘s needs.

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Take responsibility by

• FOCUSING ON THE POTENTIALS OF THE FUTURE RATHER THAN THE CONCERNS OF THE PAST.

• US1NG A POSITIVE VOCABULARY: VIEWING PROBLEMS AS CONCERNS, ISSUES, OR, EVEN BETTER, OPPORTUNITIES FOR IMPROVEMENT.

• AND MOST IMPORTANTLY, DETERMINING HOW YOU CAN CHANGE TO IMPROVE THE SITUATION

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Be Pro-Active WONDER WHAT’S HAPPENING

QUESTIONS

• Why doesn‘t this company value me?

• Why can I never understand exactly how I am supposed to do my job?

• When am I going to get the training I need?

• Why does my staff show so little enthusiasm?

MAKES THINGS HAPPEN QUESTIONS

• How can I learn what management values? How can I show my value?

• How can I find out how to do this job so that I am confident I am doing it right?

• What ‗s the best way to approach my manager to discuss this issue?

• How can I let my manager know what kind of additional training I need?

• How can I develop the skills I need on my own?

• How can I get my staff to tell me about how they feel about their work? How can I motivate them more effectively?

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Reframe Questions Proactively

1 Why are things changing so fast?

2 Why don‘t we ever change around here?

3 When is this supplier going to call?

4 Why is that customer always so discourteous?

5 Why are our services so undervalued?

6 Why do I do more work than any other

member of my group?

7 Why is one of my co-workers so lazy?

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Reframe questions proactively

8 Why is my supervisor so critical of my work?

9 Why isn‘t my staff following my directions?

10 Why do I have to always do what my boss

wants?

11 Why can‘t I follow my own work priorities?

12 Why do I get sick so often?

13 When will I get some relief from this stress?

14 Why is it so hard to make friends here?

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Diplomacy

• I did not do the study because I‘ve been busy.

• You are so selfish you never see how much you demand.

• The tests are not done yet! What do you people do all day?

• Don‘t you ever pay attention? This document is full of mistakes.

• That‘s won‘t work

• I am planning to complete the study by Friday.

• I know you are busy. When can we schedule 30 minutes to discuss the possibility of hiring a part time assistant?

• I realize these tests require careful planning and execution. How soon can you finish?

• This memo is headed to the Director. Please make the changes I identified and proofread the report carefully. Thanks. I appreciate your help.

• Let me share my perspective on this issue.

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10 Steps

For Effective Presentation

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Step1

Write all your ideas and thoughts on to a paper

Don‘t worry about the sequence of your ideas during writing. Just write whatever comes to your

mind. Think as much as possible and write whatever you think on that particular topic.

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Step2

Gather the information Try to gather the extra information from different sources like News

Papers, Books and subject matter experts. Try to write all the information into a paper or word document. Try to analyze all your information and

make it into proper sequence and steps.

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Step3

Use your own style Try to prepare the presentation in your own way style

communication so that you feel more comfortable and free during presentation as you are using your own style of communication.

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Step4

Add Real Examples Once you are satisfied, try to read the whole presentation for couple of

times carefully. Try to put forward some real good examples in your presentation. That example can be of your own life or can be taken from

book as well. But put is more clearly and visible to your audience.

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Step5

Less Modifications

Keep your modifications limited and do only if

needed

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Step6

Record Time

Try to know how much time it‘s taking for whole presentation. If it‘s taking more than expected

time, make it short as to limit to your given time.

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Step7

Highlights the important points Try to highlights the important points in bold in

your power point presentation and try to go through all your presentation couple of times

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Step8

POWER POINT PRESENTATION

Try to give your presentation in PPT (Power Point Presentation).

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Step9

Give a Mock Presentation

Have couple of mock presentation before mirror or friends or family members. Try to monitor your gestures and postures and

get feedback and comments from your friends.

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Step10

Record Your Presentation

Record your presentation and review your tone and pronunciation. If possible try to make a video

recording of your presentation.

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Thank you

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Thank You

A complete grooming and Corporate etiquette guide

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Transcript of A complete grooming and Corporate etiquette guide