2020-2021 - Cassowary Coast Regional Council

2020-2021

CASSOWARY COAST REGIONAL COUNCIL

WATER AND SEWERAGE SERVICES

PERFORMANCE REPORT

1

1 Introduction ..................................................................................................................................... 4

1.1 About this Report .................................................................................................................... 4

1.2 Performance Report Structure ............................................................................................... 5

2 Background of Cassowary Coast Regional Council's Water and Sewerage Operations .................. 6

2.1 What we do ............................................................................................................................. 6

2.1.1 Provision of water distribution, sewage transportation and treatment including: ............ 6

2.1.2 Customer interface and service provision relating to: ........................................................ 6

2.1.3 Enabling functions for business sustainability including: ................................................... 6

2.2 Our Operating Environment - Water Supply .......................................................................... 7

2.3 Our Operating Environment - Sewerage Services .................................................................. 8

2.4 Key Achievements in 2020/21 ................................................................................................ 8

2.4.1 Water .................................................................................................................................. 8

2.4.2 Sewerage ............................................................................................................................. 9

2.5 Water Supply and Sewerage Services - Background ............................................................. 10

2.5.1 Water Supply Scheme Overview ....................................................................................... 10

2.5.2 Sewerage Schemes Overview ........................................................................................... 15

2.6 Our People ............................................................................................................................ 18

2.7 Our Catchments .................................................................................................................... 19

2.8 Our Emissions ........................................................................................................................ 21

3 Review of SWIM KPI Data for Water Operations. ......................................................................... 22

3.1 Our Performance - Water ..................................................................................................... 22

3.1.1 Our aim ............................................................................................................................. 22

3.2 Key Indicators - Water .......................................................................................................... 22

3.3 Capital Works Projects 2020/21 ........................................................................................... 23

3.3.1 Water Pipeline Upgrades .................................................................................................. 23

3.3.2 Bulgun Intake Reservoir .................................................................................................... 25

3.3.3 Smart Metering ................................................................................................................. 25

3.3.4 Pressure Control Valve-Pingin Hill (Innisfail)..................................................................... 26

3.3.5 DMA Flow Meter Mundoo (Innisfail) ................................................................................ 26

3.3.6 Clump Mountain Booster Pumps (Nyleta) ........................................................................ 26

3.3.7 Bulgun Chlorinator Activate Pressure Control (Tully) ....................................................... 26

3.3.8 Replace roof on clear water tank (Innisfail) ...................................................................... 27

3.3.9 Innisfail Water Treatment Plant - Backwash No2 Drive.................................................... 27

3.3.10 Innisfail River Pump and Drive Overhaul ...................................................................... 27

3.3.11 Planning and Design Activities ...................................................................................... 27

3.3.12 Asset Management Plan ............................................................................................... 27

3.4 Our Customers ...................................................................................................................... 28

3.5 Our Supplies .......................................................................................................................... 29

3.6 Our Demand .......................................................................................................................... 30

3.7 Our Allocation ....................................................................................................................... 31

2

3.8 Asset Performance - Water ................................................................................................... 35

3.8.1 Length of Mains ................................................................................................................ 35

3.8.2 Network Density ............................................................................................................... 35

3.8.3 Water Main Breaks ........................................................................................................... 36

3.8.4 Water Losses ..................................................................................................................... 38

3.9 Water Loss Management Strategy ....................................................................................... 38

3.9.1 Water Loss Management Plan .......................................................................................... 38

3.10 Financial Performance - Water ............................................................................................. 40

3.10.1 Operating Costs ............................................................................................................. 40

3.10.2 Capital Works ................................................................................................................ 41

3.10.3 Written Down Asset Replacement Cost ........................................................................ 41

3.10.4 Revenue (All Sources) ................................................................................................... 41

3.10.5 Financial Sustainability .................................................................................................. 42

3.10.6 Funding for Water Assets .............................................................................................. 43

3.11 Customer Service Performance - Water ............................................................................... 45

3.11.1 General .......................................................................................................................... 45

3.11.2 Water quality complaints .............................................................................................. 45

3.11.3 Water service complaints ............................................................................................. 45

3.11.4 Response Time: Water Incidents – Mains Breaks and Water Main Leaks .................... 46

3.11.5 Staffing Levels per Scheme Area ................................................................................... 47

4 Review of SWIM KPI data for Sewerage Operations. .................................................................... 49

4.1 Our Performance – Sewerage ............................................................................................... 49

4.1.1 Our aim ............................................................................................................................. 49

4.2 Key indicators ........................................................................................................................ 49

4.3 Capital Works Projects 2020/21 ........................................................................................... 50

4.3.1 Sewer Rehabilitation Program .......................................................................................... 50

4.3.2 SPS 03 Valve Pit and Dry Well Rearrangement ................................................................. 51

4.3.3 NMB1 and WB3 Flow Meter Pits ...................................................................................... 52

4.3.4 Geraldton Bridge Sewer Rising Main Renewal ................................................................. 53

4.3.5 Innisfail STP Ultra Violet Transmissivity ............................................................................ 53

4.3.6 SPS14 ................................................................................................................................. 54

4.3.7 Planning and Design Activities .......................................................................................... 54

4.4 Our Customers ...................................................................................................................... 55

4.5 Our Treatment ...................................................................................................................... 56

4.6 Asset Performance - Sewerage ............................................................................................. 58

4.6.1 Length of Mains ................................................................................................................ 58

4.6.2 Mains Breaks or Chokes .................................................................................................... 58

4.6.3 Biosolids ............................................................................................................................ 59

4.7 Financial Performance - Sewerage ....................................................................................... 59

4.7.1 Operating Costs ................................................................................................................. 59

4.7.2 Capital Works .................................................................................................................... 60

3

4.7.3 Written Down Value of Assets .......................................................................................... 60

4.7.4 Revenue (All Sources) ....................................................................................................... 61

4.7.5 Financial Sustainability ...................................................................................................... 61

4.7.6 Funding for Sewerage Assets ............................................................................................ 62

4.8 Customer Service Performance - Sewerage ......................................................................... 63

4.8.1 Sewerage Service Complaints ........................................................................................... 63

4.8.2 Response Time: Sewerage Incidents – Blockages and Breaks .......................................... 63

4.8.3 Sewerage Staffing Levels ................................................................................................... 64

5 OUR CUSTOMER SERVICE STANDARDS ......................................................................................... 65

5.1 Changes to the Customer Service Standards ........................................................................ 65

5.2 Delivering against our Customer Service Standards ............................................................. 65

6 DWQMP Report - Review of Compliance with our DWQMP ......................................................... 70

6.1 DWQMP REPORT................................................................................................................... 70

6.2 Background ........................................................................................................................... 70

6.3 Review of DWQMP................................................................................................................ 71

6.4 Audit of DWQMP – April 2021 .............................................................................................. 71

6.5 HBT Assessment .................................................................................................................... 72

6.5.1 Nyleta Scheme .................................................................................................................. 72

6.5.2 Innisfail Scheme ................................................................................................................ 73

6.6 Water Quality Test Data........................................................................................................ 74

6.7 Water Quality Incidents ........................................................................................................ 75

6.8 Water Quality Complaints ..................................................................................................... 76

6.8.1 Current Years .................................................................................................................... 76

6.8.2 Previous Years ................................................................................................................... 76

7 Regulatory Compliance Associated with Sewerage Operations .................................................... 78

7.1 DEHP STP Licence Exceedances - Sewerage.......................................................................... 78

7.2 Other DEHP Pollution Notifications – Sewerage ................................................................... 79

7.2.1 Dry Weather Sewerage Spills ............................................................................................ 79

7.2.2 Wet Weather Sewerage Spills ........................................................................................... 81

8 Conclusions .................................................................................................................................... 84

8.1 Conclusions ........................................................................................................................... 84

8.1.1 Water Operations ............................................................................................................. 84

8.1.2 Sewerage Operations ........................................................................................................ 85

APPENDIX A – KEY PERFORMANCE INDICATORS - (SWIM DATA SUPPLIED TO WATER REGULATOR

24/09/2021) .......................................................................................................................................... 87

APPENDIX B - WATER COMPLAINTS DATA AND CCRC ACTIONS ........................................................... 94

APPENDIX C – CUSTOMER REQUESTS – OUTLIERS IN RESPONSE TIMES (MAINS BREAKS AND LEAKS)97

APPENDIX D – DATA ON WATER MAIN BREAKS IN ALL SCHEMES ........................................................ 99

APPENDIX E - WATER QUALITY DATA ALL SCHEMES .......................................................................... 105

APPENDIX F - DWQMP IMPROVEMENT PLAN WITH STATUS REPORT ON ACTIONS .......................... 115

4

1 Introduction

1.1 About this Report Cassowary Coast Regional Council is a registered Water Service Provider (WSP) under the Water

Supply (Safety and Reliability) Act 2008 (the Act) and one of its legislative obligations is to provide an

annual performance report on prescribed indicators nominated by the Department of Regional

Development, Manufacturing and Water (DRDMW). The data required by the Regulator covers details

such as connected populations, asset information, water treatment and sewerage treatment volumes,

staff information, system performance, customer service and financials. The water and sewerage data

required by the Regulator was loaded into the Statewide Water Information Management (SWIM)

portal to meet the lodgement date.

In addition to the lodgement of data into the SWIM system, Council also is required to publicly publish

its performance with commentary on key indicators.

This report satisfies Council's requirements under Section 142A of the Water Supply (Safety and

Reliability) Act 2008 ("the act"), to prepare a performance report on water and sewerage services for

the 2020/21 financial year.

The report provides an overview of regions water and sewerage schemes followed by discussion on

results of some of the key performance indicators (KPI's) for water services and sewerage services

lodged in the SWIM system. The data lodged in the SWIM system is included in Appendix A.

This report also includes an overview of the Cassowary Coast Regional Council's adopted Customer

Service Standards and the performance against these standards. This year the Customer Charter was

reviewed and updated by Council. A discussion on these amendments is included.

A major component of this report documents the performance of Council's drinking water service with

respect to water quality and performance in implementing the actions detailed in the drinking water

quality management plan (DWQMP) as required under the Water Supply (Safety and Reliability) Act

2008.

The report assists the Regulator to determine whether the approved DWQMP and any approval

conditions have been complied with and provides a mechanism for providers to report publicly on

their performance in managing drinking water quality.

5

1.2 Performance Report Structure This performance report is structured in a number of parts as outlined below.

Part A: Introduction

Part B: Background of Cassowary Coast Regional Council's Water and Sewerage Operations

Part C: Review of SWIM KPI data for Water Operations.

Part D: Review of SWIM KPI data for Sewerage Operations.

Part E: Our Customer Service Standards

Part F: DWQMP Report - Review of Compliance with our DWQMP

Part G: Regulatory Compliance Associated with Sewerage Operations

Part H: Conclusions

6

2 Background of Cassowary Coast Regional Council's Water and Sewerage Operations

2.1 What we do Cassowary Coast Regional Council is the water service provider responsible for delivering drinking

water to a connected population of over 25,231 water customers in a region between Cardwell and

Innisfail and sewerage services to a connected population of 14,974 in the towns of Tully, Mission

Beach and Innisfail.

Since August 2018 Cassowary Coast Regional Council has been responsible for the operation and

maintenance of the Port Hinchinbrook sewerage system, located south of Cardwell on behalf of the

Queensland Government. In August 2020 funding for this service ceased, however Council continued

to operate the facility in order to protect human health and the natural environment. On 13 May

2021 a resolution from Council was passed to cease maintenance. No maintenance has been

undertaken by Council staff, unless by the express direction of the CEO, since 30 June 2021.

To support these services Council undertakes the following functions:

2.1.1 Provision of water distribution, sewage transportation and treatment including:

Demand forecasting and management

Asset maintenance and renewal

Operational and maintenance activities associated with the running of 6 water supply intakes,

1 water treatment plant, 9 water supply chlorination stations, 31 water reservoirs, 14 water

pump stations, 814 km of water mains, 2 sewage treatment plants, 58 sewerage pumping

stations, 231km of gravity sewerage and 64 km of sewer rising mains (excludes Port

Hinchinbrook assets).

Capital works to replace aging assets or upgrades to suit system growth

Trade waste management

2.1.2 Customer interface and service provision relating to:

Water meter management and data

Leak notifications from smart meter data

Residential billing and customer management

Infrastructure search requests

Development assessment

Trade waste oversight

Development and maintenance of Backflow Prevention Device register

2.1.3 Enabling functions for business sustainability including:

Strategy development

Asset management

7

Financial and people management

Community and stakeholder engagement

Regulatory and legislative compliance

Information, communication and technology

Procurement and contract management

2.2 Our Operating Environment - Water Supply Cassowary Coast Regional Council is regulated to ensure that safe drinking water is provided to the

community through a number of Acts of legislation including:

Water Supply (Safety and Reliability) Act 2008

Water Act 2000

Public Health Act 2005

Local Government Act 2009

Environmental Protection Act 1994

The Department of Regional Development, Manufacturing and Water (DRDMW) is responsible for

managing water supply allocations that are available from the creek and river systems that Council

uses as source water for its water supply system.

DRDMW (through the Regulator) is responsible for managing compliance with the Water Supply

(Safety and Reliability) Act to ensure water service providers such as CCRC provide a water supply to

consumers that meets Australian Drinking Water Guidelines (ADWG) and is safe for consumers to

drink.

Queensland Health also have responsibilities under the Public Health Act to ensure water supplies are

safe for the community. The regulatory authority between DRDMW and Queensland Health is

particularly evident for CCRC when boil water events are declared as the notifications of water quality

incidents is provided to DRDMW but approval to lift a boil water alert is issued by Queensland Health.

CCRC water supply services are managed in accordance with the CCRC Drinking Water Quality

Management Plan (DWQMP) May 2021, to ensure water supply to customers meets Australian

Drinking Water Guidelines.

Key features of the DWQMP include descriptions of each treatment and distribution scheme; raw

water quality parameters, water testing history, risk assessments, improvement plans, sampling

procedural manuals and critical control procedures. The DWQMP must be able to satisfy the

requirements of section 95 of the Water Supply (Safety and Reliability) Act 2008. The objective of the

DWQMP is to establish a risk-based management system that the Service Provider follows to ensure

the provision of drinking water to a high quality that protects public health.

The current version of CCRC’s Drinking Water Quality Management Plan is May 2021, this version can

be found on Councils Web Page. Council's DWQMP was initially approved by DEWS in October 2013.

In May 2017, Council received DRDMW formal approval of a revised DWQMP. During 2020, Council

8

completed a review of its DWQMP to reflect changes to significant infrastructure completed since

2017. This update is the approved version (May 2021) as assessed by the Regulator.

2.3 Our Operating Environment - Sewerage Services The key regulatory framework for Council's sewerage services is provided by:

Water Supply (Safety and Reliability) Act 2008

Public Health Act 2005

Local Government Act 2009

Environmental Protection Act 1994

Council's sewage treatment facilities (Innisfail and Tully) are licenced under the Environmental

Protection Act (EPA). The regulatory authority for activities licenced under the EPA is the Department

of Environment and Science (DES). Key conditions of Council's licences relate to discharge limits,

testing requirements to ensure process control, receiving waters monitoring, reporting requirements

and approved discharge and overflow locations.

Pollution events such as exceedances of discharge limits or dry weather spills must be reported to DES

within prescribed time frames. Noncompliance with licence conditions can result in infringement

notices with fines or more serious legal action.

2.4 Key Achievements in 2020/21 Our key achievements for 2020/21 included the following:

2.4.1 Water

Supplied 5,437 million litres of drinking water to an estimated connected population of 25,231

In both Innisfail and Tully, Council continued with the water main asset renewal program. The

renewal program has been focusing on the replacement of the 1930’s and 1940’s unlined cast iron

water mains which suffer from extensive internal ferric corrosion and the replacement of aging

asbestos cement mains with a history of failures.

Approximately 5 km of aging cast iron (CI) water mains and asbestos cement (AC) mains were

replaced across the region.

Resource shortage and Covid 19 restrictions did limit Council’s work program. Due to these

restrictions some water main renewals programmed for 2020/21 have been carried over to

2021/22.

Completed the deployment of smart metering to Wangan (281), Mundoo (108) and Innisfail Estate

(535).

Completed the construction of the 4.5 ML Bulgun Creek intake reservoir and associated

infrastructure.

Commenced the repair of the concrete joints at the Stoters Hill Reservoir.

Adopted the competed revaluation of all water assets.

Backflow policy adopted November 2020.

9

Implemented active pressure management at Pingin Hill, Clump Mt Pump station and Bulgun

Chlorinator as part of the water loss management strategy.

Figure 1. Pingin Hill Pressure Reducing Valve

2.4.2 Sewerage

Treated 4,126 ML of sewage at the Innisfail and Tully Sewage Treatment Plants (STP).

Continued the program of relining of the sewer reticulation network in Innisfail and Tully.

Continued with the magnesium hydroxide dosing system to the Mission Beach system that

controls the release of hydrogen sulphide mitigating odour issues and slowing the impact of

corrosion on the 22km DICL rising main from Mission Beach to the Tully STP as well as the impact

of corrosion to pump station assets.

Completed the renewal of the 450mm diameter SPS3 rising main in Innisfail.

Adopted the completed revaluation of all sewerage assets.

Commenced the delivery of the Tully STP Motor Control Centre Building construction and new

plant switchboard

Completed the construction of the Innisfail Sewer Pump Station #3 valve pit

Refurnished Innisfail Sewer Pump Stations #13 and #14

10

2.5 Water Supply and Sewerage Services - Background Cassowary Coast Regional Council operates and maintains four water supply schemes and three

sewerage schemes, providing safe drinking water and sanitation services to the majority of the region.

2.5.1 Water Supply Scheme Overview

The four (4) water supply schemes include:

Innisfail

Nyleta

Tully

Cardwell

Innisfail scheme is supplied from the Johnston River and is the only tertiary water treatment plant

operated by CCRC.

The Nyleta, Tully and Cardwell schemes are supplied by run of creek offtakes. These offtakes gravity

feed into the reticulation network. The Nyleta Scheme is supplemented by a bore located at Jurs

Creek. The Cardwell Scheme is supplemented by a bore located at Kennedy.

Innisfail

The Innisfail Scheme is the largest water supply scheme and is the only scheme with a designated

tertiary water treatment plant. Water is extracted from the Johnstone River and is treated at the

Innisfail Water Treatment Plant before being distributed through a water reticulation network. The

water treatment plant (WTP) has a maximum capacity of 18.2 ML/day. Treated water is pumped from

the WTP to the Stoters Hill reservoir before gravity feeding to the customers via a series of reservoirs

and pump stations. The Innisfail reticulation network includes Innisfail, Daradgee, Wangan, Flying Fish

Point, Mourilyan, Mourilyan Harbour, South Johnstone, and Mena Creek. The Innisfail Scheme has a

water storage capacity of 27.1 ML spread across ten (10) reservoirs.

Nyleta

The Nyleta intake is located on Nyleta Creek (a tributary of Liverpool Creek). Water is screened,

disinfected and then distributed through the water reticulation network. The Nyleta Scheme supplies

the communities of Silkwood, El Arish, Kurrimine Beach, Bingil Bay, and Mission Beach. Reservoirs are

located near key communities and provide both daily but also emergency storage in the advent of a

pipeline failure or boil water event. There are seven storages throughout this network, with a total

storage capacity of 9.5 ML.

The Jurs Ck bore is the other existing water source for the Nyleta Scheme. Jur’s Creek bore has been

non-functional for the majority of this period. The bore used to supply approximately 0.7 ML/day to

the Fenby's Gap reservoirs, which supplied part of Mission Beach. Clump Mt pump station was

upgraded and can now supplement Fenby’s Gap reservoir by utilizing off peak pumping (night time)

from Nyleta intake via Bingil Bay reservoir.

11

The South Liverpool intake and adjoining 3.3 ML Nyleta Hill reservoir are key initiatives to improve

water quality in the Nyleta scheme area. Automation and SCADA of turbidity sensing control valves

and pumps allow the intake on Nyleta Ck to be closed during periods of high turbidity within the creek

following heavy rainfall events. During extended periods of turbidity in Nyleta Ck, the pumps

connected to the new sub-bed filtered intake on South Liverpool Ck can be started and used to

recharge the reservoir. Typically for smaller periods of turbidity spikes in Nyleta Ck, the clear water

storage in the reservoir is ample but, during sustained periods of elevated turbidity it is also necessary

to utilise the new sub-bed intake to top up the reservoir. CCRC has observed that the new sub-bed

intake can draw water from the filters in South Liverpool Ck at below 5NTU (turbidity units) even

though South Liverpool Ck is flowing with very high turbidity (levels of 40NTU).

One of the other functions of the sub-bed intake is that it can draw sub-bed creek flows in periods of

dry weather when Nyleta Ck flows cannot meet demand. As the South Liverpool Ck intake system is

pumped, Council utilises the gravity Nyleta Ck intake as much as possible and currently runs the South

Liverpool system only when Nyleta Ck is very low, or impacted by turbidity.

Fifty micron in-line filters at Nyleta reservoir remove any of the material that passes the 200 micron

inlet screens before the water discharges into the reservoir.

Tully

The Tully Scheme is supplied by separate intakes at Boulder Creek and Bulgun Creek. These intakes

service the Tully, Mission Beach, Tully Heads, Hull Heads and rural areas surrounding Tully and Mission

Beach.

Major increases in available water storage have been completed for the Tully scheme to better

manage long term demand and to assist with clean water supply during periods of turbidity in either

Bulgun Creek or Boulder Ck. Construction was completed in December 2019 of a 4.6 ML reservoir at

Wheatleys Hill to supplement the existing 0.7ML storage. This new reservoir will supply the

communities of Wongaling, South Mission Beach, East Feluga and Carmoo. In November 2020, Council

completed the construction of a new 4.5ML reservoir near the Bulgun Creek intake and associated

control systems to address turbidity in the source water.

12

Figure 2. Bulgun Intake Turbidity Probe

Control of the Bulgun Intake reservoir will be via a system of turbidity analysers installed at both the

Boulder Creek and Bulgun Creek intakes. When the source water at either or both sources becomes

turbid and above 5NTU, a system of valves at the intakes will automatically close and water will be

supplied from the clean water stored within the reservoirs. The inlet valving will reopen automatically

when the turbidity drops below 5NTU. This system of controlling, has now been well proven at both

Nyleta intakes and at Cardwell.

Since the commissioning of the Bulgun Intake Reservoir in November 2020, along with the automated

turbidity analysis, no boil water notices have been issued to the community.

Planning is continuing for another reservoir off Hyatt St Tully that will be used to supply the Tully

township. Currently the existing Hyatt St reservoir is located at an elevation that is too low and cannot

maintain pressure to some of the higher parts of the town. The existing common main that feeds the

existing reservoir will be converted to a supply only main and a new trunk delivery main will be

constructed back into town. The first phase of funding for the new delivery main is in the 2020/21

year.

Cardwell

The Cardwell Scheme is supplied from an intake located on Meunga Creek. Water is gravity fed to the

Cardwell reservoirs for storage and distribution. A pump station and reservoir at Stony Creek supplies

the southern part of Cardwell. Total storage capacity in the Cardwell network is 2.8 ML. A bore on

13

Ellerbeck Rd near the Kennedy School also supplies water to the Cardwell Scheme. During periods of

high turbidity in Meunga Creek, the intake can be isolated and the Cardwell community can be

supplied by clear water stored within the reservoirs, supplemented by the bore. The closure of intake

valves and the start-up of the bore is a fully automated system. Major rainfall events that trigger high

turbidity in Meunga Creek are mitigated, by switching supply to the bore. Using the bore, Council has

avoided a number of potential boil water alerts. In 2019, this project was selected by the Institute of

Public Works Engineering Queensland as the best public works project under $1 million in Queensland.

Figure 3. Meunga Intake Turbidity Analyser

14

Figure 4. Cassowary Coast Regional Council Water Supply Network Overview

15

2.5.2 Sewerage Schemes Overview

The three (3) sewerage schemes include:

Innisfail

Mission Beach

Tully

Sewage treatment plants (STP) are located at Innisfail and Tully. The Innisfail Sewage Treatment Plant

has capacity of 40 ML/day (Peak Wet Weather Flow). The Tully Sewage Treatment Plant has a capacity

of 12.5 ML/day (Peak Wet Weather Flow).

The Innisfail sewerage network is restricted to the Innisfail residential footprint and the Belvedere

subdivision. Thirty-one (31) pump stations collect and transfer sewage to the Innisfail STP. Treated

effluent from the Innisfail STP is discharged to Ninds Creek.

The sewerage network in Mission Beach collects sewerage from Mission Beach, Wongaling Beach and

South Mission Beach and pumps it to the Tully STP via the Mission Beach Main Transfer Station and

22 km of 300mm diameter sewer rising main. Replacement of the Mission Beach Main Transfer

Station was commenced in 2020/21 with the pumps due for installation in early 2022 as a result of

considerable long lead times and global restrictions due to the Covid 19 pandemic.

The Tully sewerage network collects sewage from the residential and industrial areas surrounding

Tully prior to pumping to the Tully STP. Treated effluent from the Tully STP is discharged to Banyan

Creek.

Figure 5. Aerial Image of the Innisfail STP

16

CCRC also operated and maintained the Port Hinchinbrook sewerage scheme on behalf of the

Queensland Government State Development Agency. This is being operated by staff from the Tully

treatment team. The Port Hinchinbrook system consists of 10 sewage pump stations and a treatment

plant. The pumping and treatment infrastructure at Port Hinchinbrook was in a poor condition when

Council commenced the operation of this facility.

In August 2020 funding for this service ceased, however Council continued to operate the facility in

order to protect human health and the natural environment. On 13 May 2021 a resolution from

Council was passed to cease maintenance. No maintenance has been undertaken by Council staff,

unless by the express direction of the CEO, since 30 June 2021.

Council has been assisting the State with design work on a replacement treatment facility for Port

Hinchinbrook but funding for this project is still to be finalised.

17

Figure 6: Cassowary Coast Regional Council Sewerage Network.

18

2.6 Our People Cassowary Coast Regional Council Water total workforce is 67 FTE (full time employees) not including

6 vacancies. The workforce is spread over a range of disciplines including treatment, reticulation, trade

waste, maintenance, supervision and management. Water also utilises up to 4 contract labourers and

up to 4 contract plumbers from time to time to assist with the roll-out of the smart metering program

and the valve and hydrant maintenance program. Discussions at the FNQROC water group have

identified that valve and hydrant maintenance is a problem throughout the region. A regional

program is being developed to assist all members with this issue.

Figure 7. Staff Composition by Gender.

The Council operates three (3) water depots, with the majority of the workforce based in Innisfail. The

gender profile of our workforce is majority male. A significant portion of the workforce is 50 years or

older. Council recognises this is an issue and is actively engaging in an apprentice employment and

skills training program. Council currently employs 8 apprentices spread across two disciplines;

plumbing and mechanical trades (fitters).

Figure 8. Staff Location by Geographic Region.

86%

6%8%

Male Female Vacancies

73%

24%

3%

Innisfail Tully Cardwell

19

Council staff from the Innisfail, Tully and Cardwell areas have been utilised to maintain and operate

the Port Hinchinbrook sewer network and treatment facility. This puts an additional demand on staff

and resources as there has been no increase in staffing to maintain and operate this deteriorated

asset.

2.7 Our Catchments Rainfall across the Cassowary Coast catchments for 2020/21 was above the long-term averages across

the region. Significant rainfall events occurred in January 2021 for all schemes. These schemes

received twice the average monthly rainfall. April 2021 also saw higher than average rainfall across

the region. Tully received the most rainfall with 4,939 mm. Cardwell was again the driest area with

2,419 mm of rain for 2020/21.

Figure 9. Annual Rainfall

0

200

400

600

800

1000

1200

Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21

Innisfail Rainfall Data

Innisfail Rainfall (mm) month Innisfail Long Term Average (mm) month

0

200

400

600

800

1000

1200

1400


Tully Rainfall Data

Tully Rainfall (mm) month Tully Long Term Average (mm) month

20

Total stream flows of 1,954,217 ML were recorded in the North Johnstone River during 2020/21, with

342,774 ML recorded in January 2020. All other intakes are upstream of the gauging stations,

therefore it is difficult to get an accurate representation of the streamflow past the intake.

Figure 9. North Johnston River Flows

The dry conditions in the latter part of 2020 did not result in water restrictions. The decline of flows

in the creek systems in later part year associated with the dry season can rapidly change the flows and

emphasises the fragile nature of our supply sources.

The development of water security strategies to ensure options for continued water supply in

extended dry periods is still a key initiative in Council’s Drinking Water Quality Management Plan –

Improvement Plan. A consultancy brief for the investigation of options to improve water security was

developed in 2019 but was not funded in the 2020/21 budget process.

0

100

200

300

400

500

600

700

800

900

1000


Cardwell Rainfall Data

Cardwell Rainfall (mm) month Cardwell Long Term Average (mm) month

0

50000

100000

150000

200000

250000

300000

350000

400000

450000


North Johnston River at Tung Oil Flows (ML) Month

North Johnston River at Tung Oil Flows (ML) Month

North Johnston River at Tung Oil Average Flows (ML) Month

21

2.8 Our Emissions In 2020/21Council produced 4,236 tonnes of CO2 (up from 3,826 t recorded in 19/20) in the provision

of water and sewage services to the community. This is equivalent to 924 passenger vehicles driven

for one year1.

Of the 4,236 tonnes produced, over 2,878 tonnes were produced through the consumption of

electricity for the collection and treatment of sewage. The reasons for the increase in power usage

largely relate to the increased volumes of sewage pumped and treated in 2020/21. Sewage volumes

in 2020/21 were 30% higher than in 2019/20.

Solar systems were installed at the Innisfail WTP (100KW), Innisfail STP (100kW) in September 2020

and a smaller system at the Tully STP (27kW) in 2019.

Location kW (system) kWH/year Greenhouse Gas Emission Reduction

Tonnes CO2 / year

Innisfail WTP 100 140,118 114

Innisfail STP 100 136,656 112

Tully STP 27 37,364 30

Total 230 314,138 256

1 Source: https://www.epa.gov/energy/greenhouse-gas-equivalencies-calculator

https://www.epa.gov/energy/greenhouse-gas-equivalencies-calculator

22

3 Review of SWIM KPI Data for Water Operations.

3.1 Our Performance - Water

3.1.1 Our aim

Provide services that are valued by our customers. We do this by:

3.2 Key Indicators - Water The following key indicators outline the Cassowary Coast Regional Council water infrastructure.

Indicators 2020/21 Unit

Water

Estimated population serviced by drinking water

(CS1)

25,231 People (equivalent

population)

Quantity of drinking water supplied (WA74) 5,434 million litres

Length of drinking water mains we own and operate

(AS2)

814 kilometres

Number of drinking water reservoirs 32 drinking water

reservoirs

Planning, operating and maintaining our built and

natural assets efficiently by incorporating innovative whole of life approaches

Providing for continuity of service by improving the way we plan for, respond to and

recover from extreme events

Providing high quality, safe drinking water

23

Number of drinking water pumping stations 14 drinking water

pumping stations

Properties with drinking water services available

(CS4)

13,262 Properties

Capital Expenditure Water (FN14) $4.57M Dollars

Operating Costs Water (excl depreciation) (FN32) $4.73M Dollars

Depreciation expenses for water assets (FN78) $5.63M Dollars

Refer Appendix A for the complete listing of all water performance data supplied to the Regulator.

3.3 Capital Works Projects 2020/21

3.3.1 Water Pipeline Upgrades

During 2020/21 Council continued with its renewal programme of water mains. The value of water

main renewal works undertaken was approximately $1.9M down from $2.1M in 2019/20. Output

from the construction crews was impacted significantly for the year as two plumber positions

remained unfilled reducing the capital crews from four to two.

The listing of projects below includes some projects that were commenced in 2019/20 but completed

and capitalised in 2020/21.

Typically, the major focus of the renewal programs in Innisfail and Tully has been the replacement of

unlined cast iron mains with severe internal ferric corrosion. In the CBD areas of Tully and Innisfail

existing 100mm are being upgraded with 150mm diameter to allow for long term growth and to

improve fire-fighting provision.

The replacement of asbestos cement mains in all regions is based on age, service priority and

particularly failure history. In rural areas, small scale renewals are also being undertaken of AC mains

with failure history by inserting a smaller polyethylene main inside the original 100m host pipe.

Typically the polyethylene insertion main is either a 63mm or 80mm outside diameter. This is

significantly less expensive than new construction. Fire hydrants cannot be provided on these mains

so there is some reduction in fire-fighting standard of service where Council is undertaking this form

of renewal.

24

Water main renewals completed in 2020/21 were:

Innisfail

Location Length (m) Size (mm)

Charles/Grace/Emily St WM Renewal 683 150

Fitzgerald Esp (Edith-Grace) WM Rene 193 150

Grace St (Charles to Hway) WM Renew 318 150

Rankin St (Grace to Edith) WM Renew 200 150

Rankin St (Alice to Grace) WM Renew 205 150

The Corso (Annie to Ryan) WM Renew 361 150

Palmerston Hwy(Pingin Hill) WM Renew 35 150

Tully


Murray Street (Blackman-Thurles) WM Renew 479 150

Cook Street (Murray-Bryant) WM Renewal 298 150

Blackman Street(Curtis-Cook) WM Renewal 240 150

Henry Street (Curtis-Bryant) WM Renewal 190 100

Bryant Street (Richardson-Cook)WM Renewal 470 150

Mars Street (Bryant-McQuillen) WM Renewal 255 150

Bryant Street (Mars-Ross) WM Renewal 452 150

Nyleta


Maria Creek Bridge, Old Tully Rd. WM Renew 50 150

Cardwell


Bowen Street WM Renew 350 150

Clitheroe Street (Bowen to Hwy) WM Renew 100 15

Liverpool Street (Bowen to Hwy) WM Renew 120 150

25

3.3.2 Bulgun Intake Reservoir

During the 2020/21 financial year, Council completed the construction of the Bulgun Intake Reservoir.

This new 4.5ML reservoir was brought into service in November 2020.

The project was a key initiative in Council’s ongoing program to eliminate boil water alerts across the

region. During periods of turbidity in either the Boulder or Bulgun Creek, the intakes can be isolated

automatically and clear water will be supplied to the greater Tully community from the storage in this

reservoir. Once the creek flows are clear, flow is automatically restored back into the Bulgun Intake

Reservoir.

Figure 10. Bulgun Intake Reservoir

3.3.3 Smart Metering

During 2020/21 Council continued the replacement of water meters and the deployment of meter

transmitters (smart metering) in Innisfail and the surrounding areas of Wangan and South Johnston.

The consumption data from the smart metering is nearly real time and is now being used by Council

to identify and notify residents of water leaks. Council also uses the data for billing purposes.

As 30 June 2021, Council had approximately 5,873 smart metering devices deployed. Council has

committed to continue the installation of smart metering across all parts of the region. Approximately

1200 smart meters have been installed in the 12 month period.

26

Council’s IT Section completed work with Water and Rates Sections to fully deploy Aqualus as the

software tool which will be used for meter reads, smart meter data analysis and meter installs. The

roll-out of this software is only partially successful due to compatibility issues with Council’s Tech 1

software. The manual entry of data from Aqualus to TechOne is still required.

Figure 11. V200HT smart meter typical installation

3.3.4 Pressure Control Valve-Pingin Hill (Innisfail)

The reduction of pressure in the reticulation network has a direct effect on the amount of leakage that

occurs, in particular at night time and in periods of low demand. As part of the leakage management

strategy the pressure control valve at Spannagle Road Pin Gin Hill was upgraded with a new 100mm

above ground assembly. The project included the installation of a 180 HDPE water main under the

Palmerston Highway, replacing the existing AC and reducing the possibility of a water main break

under the highway.

3.3.5 DMA Flow Meter Mundoo (Innisfail)

A District Metered Area (DMA) flow meter was installed at the Mundoo Water Pump Station. This

flow meter is part of the leak management strategy to identify high flows as low demand periods. The

flow meter meters all water south of the Mundoo airport to Wangan and South Johnston.

3.3.6 Clump Mountain Booster Pumps (Nyleta)

The Clump Mt booster pump station was re-established to provide an additional source of water to

Mission Beach. Traditionally Mission Beach is supplied from Jurs Creek Bore and Fenbys reservoir on

the El-Arish Mission Beach Road. This pump station will now supplement the reservoirs at Fenbys Gap

by supplying water from Nyleta Reservoir via Bingil Bay. Water will be pump up to the reservoir during

the night and released from the reservoir during the day.

3.3.7 Bulgun Chlorinator Activate Pressure Control (Tully)

Active pressure control was implemented at Bulgun Chlorinator as part of the Leak Management

Strategy. The existing pressure reducing valve on Old Tully Road, Bulgun was fitting with an actuated

pilot valve to allow the SCADA system to vary the pressure in the network. The pressure reducing

27

valve is now operating at a reduced pressure during the night at low demand periods. This will help

reduce minimum nigh time flow and the volume of leakage in the Tully Water Supply Scheme.

3.3.8 Replace roof on clear water tank (Innisfail)

Security of water storages from rainwater ingress, foreign substances and vermin is an important

element in the supply of potable water. The roof of the 24 metre diameter reservoir was replaced

with new sheeting as the sheets were showing deterioration due to corrosion.

3.3.9 Innisfail Water Treatment Plant - Backwash No2 Drive

A replacement was required for a failed variable frequency drive for the WTP Backwash Pump No2

3.3.10 Innisfail River Pump and Drive Overhaul

The Johnstone River intake pumps were installed in 2000. One of the Variable frequency drive

controllers failed requiring replacement with a new drive. While shut down the pump was also

reconditioned.

3.3.11 Planning and Design Activities

During 2020/21 forward survey and design activities was undertaken to ensure that capital renewals

of water mains can be continuously implemented.

The following forward survey and design project was undertaken in 2020/21:

Water FS&D - Margaret-Victoria St Silkwood

Water FS&D - Blackman-Cook-Henry-Bryant

Water FS&D - Fitzgerald/Bunda St Innisfail

Water FS&D - Martin/Ryan St Innisfail

Water FS&D - Royston St El Arish

Water FS&D - Silkwood Japoonvale Rd

Water FS&D - Mars St Tully

Water FS&D - Mcquillen St (Mars-Watkins)

Water FS&D - Cook St Tully

Water FS&D - Webb St Tully

Water FS&D - Jubliee Bridge mains relocation

3.3.12 Asset Management Plan

The Water Asset Management Plan is planned for review in 2021/22. The current asset management

plan has identified a shortfall of renewals expenditure of $53.3M over 10 years (based on current

renewals budgets). Future renewal budgets will need to increase to better balance this shortfall but

planning work also needs to be done to optimise the renewals program.

Water mains failure are becoming more frequent in AC mains in the Innisfail Estate and Pigin Hill areas.

These assets are seeing a reduction in useful life of 10 years or greater. Consideration should be given

to prioritising a renewal program in these areas.

28

It is recognised that much of the rural network is not economically viable in that the income stream

from water charges does not offset depreciation and operational costs for the asset. Further work

needs to be undertaken to rationalise these uneconomical assets. This may include options to

downsize mains or to decommission mains. It will take considerably more investigation to develop

policy documents to support the decommissioning of mains. Where mains are requiring urgent

renewal and downsizing is practical, Water Section is using polyethylene pipe pulled through the

existing host pipe to achieve a more economical renewal. This methodology was adopted in the 2020

revaluation of water reticulation mains in rural areas. A significant number of 100mm pipes in rural

areas with minimal connections have been identified as being suitable to be downsized and the

replacement cost in the revaluation process of these assets reflects a 63mm polyethylene pipe pulled

through the original host pipe rather than a 100mm conventionally constructed water main.

3.4 Our Customers There has been a slight increase in the population receiving water supply services since 2019/20. It is

estimated that Cassowary Coast Regional Council supplies 25,231 people with safe drinking water

distributed as shown below. The prediction of population figures contains a number of assumptions

which can impact the accuracy. For example, the numbers of people in each household (connected

residential properties) are based on Bureau of Statistics Information. Vacant residential connections

are excluded from the results in Table 2. The methodology adopted by Council in these predictions

has been fixed for some years now.

Innisfail Scheme Tully Scheme Nyleta Scheme Cardwell Scheme Total Population

12,190 7,152 3,895 1,994 25,231

(19/20 – 25,049)

Table 1 Population Estimates for Each CCRC Water Supply Scheme Area. (CS1)

While the majority of connections are residential properties, there are a large proportion of non-

residential connections in all schemes as noted in Table 2 below.

Innisfail

Scheme

Tully Scheme Nyleta

Scheme

Cardwell

Scheme

Total

Connections

Connected

residential

properties

4,829 2.768 1,492 809 9,830

(19/20 - 9,830)

Connected

non-

residential

properties

1,339 985 718 322 3,387

(19/20 -3,387)

Table 2 Connections Data for Each CCRC Water Supply Scheme Area (CS2, CS3)

29

3.5 Our Supplies Of the 5,434 ML of potable water supplied during 2020/21, 40% was used for residential purposes,

20% was used by commercial purposes (including businesses such as backpacker accommodation,

sugar mills, hotels/motels, laundries and cafes), 40% was unbilled (non-revenue).

Water referred as “other” includes non-revenue water such as losses from leaks/mains bursts and

metered water used for mains flushing and auto-scours, and water from overflowing reservoirs.

Figure 12. Break down of drinking water supplied to customers

The breakdown of non-revenue water for each scheme is shown in the Table below. The largest

component of non-revenue water is “unaccounted for”, being losses from a combination of leaks,

faulty meters, illegal connections, illegal standpipe use, or overflowing reservoirs.

Scheme Innisfail Tully Nyleta Cardwell

% of Non-

Revenue Water

per Scheme

45.3% 34.4% 34.7% 40.6%

Table 3 Non Revenue Water by Scheme

The scale of “unaccounted water” is again very high. A strategic planning document was prepared in

2019 to develop strategies, programs and costs to reduce the unaccounted for water to reasonable

levels.

0

500

1000

1500

2000

2500

3000

3500

Residential Commercial Other

Drinking Water Supplied (ML)

2017 2018 2019 2020 2021

30

The implementation of these strategies has been slow during to insufficient resources and the

constant pressures to deliver services. Strategies that have been implemented to date include the

replacement of the aging meter fleet, smart metering, and bulk flow metering to the reticulation

network. These works will continue over the next few years plus other strategies including increased

levels of pressure zone management additional and leak detection surveys will be employed.

An internal audit report into Water Loss management and Water Revenue Assurance in June 2021

highlighted the need to maintain the rollout of the smart meter program to reduce the amount of

non-revenue water attributed to faulty meters.

In addition to the smart meter program Council continues to invest in network reticulation metering

and pressure reduction zones. By the end of 21/22, it is expected that Council should be starting to

see greater evidence of the value of its investment in these water loss strategies.

Realistically the identification and rectification of leaks in the reticulation network will continue to be

an ongoing challenge. Council has a vast network of aging water mains and physically locating minor

leaks that do not exhibit surface water flow is difficult, time consuming and problematic.

The volume of water supplied per residential connection utilises metered consumption data and

highlights the residential consumption trends in each of the supply areas. Tully Scheme residents

consume the most water with an average of 289 kL per connection, an increase of approximately 20%

from 2018/19. Innisfail Scheme residents consume the least at an average of 187 kL per connection,

down 10% from 2018/19.

Figure 13. Annual residential water supplied to customers per scheme

3.6 Our Demand The maximum daily demand for potable water in 2020/21 year was 8.8 ML in Innisfail, 7.4 ML in Tully,

2.1 ML in Cardwell and 3.4 ML in Nyleta. Maximum daily demand decreased in Innisfail and Cardwell

and increased in Tully and Nyleta compared to the previous year.

0

50

100

150

200

250

300

350

Innisfail Nyleta Tully Cardwell

Annual Resential Water Supplied kLper connection

2019 2020 2021

31

Figure 14. Maximum daily demand per scheme

The maximum daily demands as indicated above represent:

43% of the maximum Innisfail WTP capacity;

68% of the Tully maximum daily allocation limit from Boulder Creek and Bulgun Creek;

38% of the Cardwell (Meunga Creek) maximum daily allocation limit; and

23% of the combined Nyleta Creek, South Liverpool Creek maximum daily allocation limit plus the

capacity of the Jurs Creek bore.

3.7 Our Allocation Cassowary Coast Regional Council is authorised to take water and/or impound water at the various

sources. The table below list all of Councils current allocations.

Innisfail has the largest allocation with 3410 ML per annum and a maximum day demand of 20.4 ML.

In the Tully Scheme (Bulgun and Boulder) the total annual allocations for both creeks combined is

2764ML with a maximum of maximum day demand of 10.95ML/day combined for both creeks.

The Nyleta scheme is supplied from 3 sources, Nyleta Creek, South Liverpool Creek and Jurs Creek

Bore. The total allocation from all sources is 2596 ML and a maximum day demand of 15.1 ML.

Cardwell is CCRC’s smallest scheme with 1400 ML per annum and a maximum day demand of 5.6 ML.

The available spare maximum daily allocation for the Tully Schemes is a long term issue that needs

further investigation. To some extent, the spare capacity in the Nyleta scheme can supplement the

overall Mission Beach regional demand by drawing water from Nyleta into the Tully Scheme through

the 250mm diameter inter-connection of the Tully and Nyleta scheme near Mission Circle off Tully-

Mission Beach Rd.

0.0

2.0

4.0

6.0

8.0

10.0

12.0


Maximum Daily Demand (ML/day)

2019 2020 2021

32

The maximum daily allocation limit granted by DRDMW for South Liverpool Creek is 10ML/day. This

allocation significantly improves the water security for both the Nyleta and Tully Schemes. The inter-

connection of the Nyleta and Tully Schemes along Tully-Mission Beach Rd, between Mission Circle and

Stephens St and was completed in 2015-16. This allows flow to be directed from the Nyleta Scheme

(including South Liverpool Creek) into the Tully Scheme and vice versa.

A larger issue across the region is the lack of water security during periods of sustained drought. The

flow in all of Council’s creek and river supplies are highly susceptible to sustained dry weather. Water

restrictions are required in all schemes in the months prior to the commencement of the monsoonal

system. It is not uncommon for level 3 restrictions to be required.

33

Table 4 Water Allocations

Water Source

Name

Authorisation Type Authorisation Reference

Auth Expire Date

Allocation Megalitres

Condition Purpose Source Land

South

Liverpool Creek

Unsupplemented Water Allocation

87AP19636 1,800.0 10 ML/day

Max

Any

Johnstone

River

Unsupplemented Water Allocation

30AP19636 3,410.0 20.4 ML/day

Max

Any

Bulgun Creek Licence to interfere by impounding-Embankment or Wall

606803 30-Jun-2111

Impound Water 3/AP14613

Bulgun Creek Licence to interfere by impounding-Embankment or Wall

606804 30-Jun-2111


Nyleta Creek Licence to take water 610306 30-Jun-2111

546.0 3.64 ML/day

Max.

Any 449/NR4588

Nyleta Creek Licence to interfere by impounding-Embankment or Wall

614152 30-Jun-2111

Impound Water 449/NR4588

Jurs Creek Licence to take water 610307 30-Jun-2111

250.0 1.5 ML/day

Max.

Any 366/NR839145

http://watersystems/QldGov.Water.WMS.Navigator/#&&Mode=ucWaterAuthorisation&Id=664371







34

Jurs Creek Licence to interfere by impounding-Embankment or Wall

617632 30-Jun-2111

Impound Water 366/NR839145

Meunga Creek Licence to take water 610304 30-Jun-2111

1,400.0 5.6 ML/day

Max.

Any 1/AP9215, 34/CWL1953

Meunga Creek Licence to interfere by impounding-Embankment or Wall

614153 30-Jun-2111


Bulgun Creek Licence to take water 606825 30-Jun-2111

400.0 6.4 ML/day Any 3/AP14613

Bulgun Creek Licence to take water 617293 30-Jun-2111

800.0 6.4 ML/day Any 3/AP14613

Boulder Creek Licence to take water 610308 30-Jun-2111

1,364.0 4.55 ML/day

Any 534/CWL1665, 645/CWL851

Boulder Creek Licence to interfere by impounding-Embankment or Wall

613322 30-Jun-2111

Impound Water 534/CWL1665, 645/CWL851

Boulder Creek Licence to take water 617294 30-Jun-2111

200.0 4.55 ML/day

max

Any 534/CWL1665, 645/CWL851









35

3.8 Asset Performance - Water

3.8.1 Length of Mains

Of the 814 km of water mains in the Cassowary Coast Regional Council area, the Tully Scheme has the

highest representation followed closely by the Innisfail Scheme. The Cardwell Scheme has the smallest

length of water main.

Figure 15. Length of Water Mains

3.8.2 Network Density

Proportionally the density of population supported by the water reticulation network is quite sparse.

As can be seen from the water reticulation network maps, all schemes have extensive networks

servicing rural areas with very low levels of population. By contrast, most other large water authorities

in Queensland have network densities of over 100 people per km of water main.

Figure 16. Connections per km of Water Main

295

132

298

88

Length of Water Mains (kms)


20.9

16.7

12.6

12.9

Connections per km of Water Main


36

3.8.3 Water Main Breaks

Water main breaks per 100 km of water main are an indication of how reliable a water service is.

Details of water main breaks are collated each year and are used in the development of the water

mains renewal program.

Figure 17. Breaks per 100km of Water Main

This information is particularly vital for AC and polyethylene mains which have highly variable failure

histories depending on factors such as installation practices, operating pressures and ground water

levels.

2020/21 AC Poly PVC Steel DICL CI

Cardwell 3 8 3

Innisfail 43 6 4 1

Nyleta 9 8 2

1

Tully 13 64 11

4

Table 5 Number of Breaks by Material Type.

Class 12 white pvc had been used quite extensively in the region between 1990 and 2000. System

pressures in the southern region can exceed 100m without pressure regulation and it is believed that

many of the failures of the "white" pvc pipe result from accelerated fatigue of the pipe material due

to high pressures. Pressure regulating valves are now installed in most high-pressure zones but most

of the damage is believed to have accumulated prior to the installation of the pressure regulation.

Other problems that are causing problems with the network are the standard of bedding and backfill

that was used in many installations. During repair activities, it is commonly noted that the existing

0.00

10.00

20.00

30.00

40.00

50.00

60.00

70.00

80.00

90.00

2018 2019 2020 2021

Breaks / 100km of Water Main


37

pipes were not bedded in sand and hence are susceptible to damage and failure from external

abrasion damage or point loadings.

High water tables have also been observed to be impacting the condition of asbestos cement pipes.

The ground water in much of the region is very soft and continued exposure weakens the cement

matrix of the pipes. This softening of the pipe combined with high pressures has been observed to be

a cause for a number of failures of asbestos cement pipes.

The Tully Scheme had the highest with 30.85 breaks per 100 km of water mains followed by Cardwell,

15.91, and Nyleta, 13.58. These schemes have a large amount of pipeline installed in rural areas where

there is greater evidence of poor installation practices and where the pipes were operating for many

years under high pressures. In the Tully Scheme, of the 300 km of pipe, approximately 50% is class 12

pvc and approximately 20% is asbestos cement. The former pipe material has issues with fatigue

failures and the latter has issues with softening due to high ground water levels.

There were 92 mains breaks in the Tully Scheme area and our records show that 50% of all breaks

occurred on rural mains with low numbers of serviced properties and with very poor rates of return.

In the last 3 years there has been a surge in breaks in Tully, representing an accelerating in the

deterioration of the already fatigued and ageing assets.

In the Innisfail Scheme with 18.28 breaks per 100km of pipe, with a significant increase of breaks on

the 300 AC supply main in Belvedere.

Data on water main breaks and leaks that occurred in 2020/21 are detailed in Appendix D.

Factors of particular concern are:

The continuing failure of the rubber rings in the 300mm supply main from Stoters Hill

Reservoir into Innisfail is a significant challenge. Aside from the jointing rings the condition of

the pipe is sound. To date all failures have been in the section from the reservoir to the Bruce

Highway but this circa 1968 main extends from Stoters Reservoir through to the Jubilee Bridge

in Innisfail. Investigations are continuing on the future installation of an internal thin walled

polyethylene liner.

Council is observing a high proportion of failures of polyethylene pipe in the reticulation

network and in service lines. Recently the polyethylene pipe manufacturers association

provided literature that recommended against the use of polyethylene pipe where its life

expectancy could be reduced by a combination of high chlorine levels, high ground

temperatures and moderate to high working pressures. These factors are prevalent in many

parts of Council’s network. The introduction of additional pressure control devices in the

network is crucial if Council is to be successful in limiting the extent of failures of its

polyethylene pipe assets.

Significant numbers of failures of rural mains with limited connections. Many of these mains

have been gifted to Council as assets from farmers. In most situations poor installation

practices are the direct cause of many of the failures.

38

3.8.4 Water Losses

Real water loss is the difference between the water supplied and water accounted for. Water lost

includes leakage from mains and burst mains, water used in fire fighting, illegal use of non Council

standpipes and errors with water meters (reading low). Water used in flushing programs is not

included as "lost water" as it is accounted for with metered standpipes.

In terms of losses, the Innisfail Scheme is subject to the highest water loss per km of water main per

day. The rollout of the smart meter program in Wangan, Mundoo, Innisfail Estate and Cullinane during

the last year and a half is starting to have an effect on real losses. With real loses dropping from 12.0

to 8.4 kL/km.

Cardwell, traditionally the best performing scheme, is starting to trend upwards with real losses

increasing by 30% in the last two years. Consideration should be given to implementing the smart

meter rollout program in Cardwell to reduce the loss of water from unreading or faulty meters.

Figure 18.Real Water Losses kL/km off Water Main

The volumes of unaccounted water are a significant concern and substantial effort and funding should

be directed to improving this outcome.

The loss in the Innisfail Scheme is a particular concern as all reticulated water in this scheme is fully

treated and pumped on multiple occasions.

3.9 Water Loss Management Strategy

3.9.1 Water Loss Management Plan

In 2019 a water loss management plan was prepared to formalise a strategic response to the reduce

water losses from the reticulated network. This plan outlines a number of capital and operational

programs that should be implemented over the coming years to provide significant and permanent

reductions in the proportion of calculated annual real losses and unavoidable annual real losses of

water.

0.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00


Real Water Lossess kL/km Water Main

2018 2019 2020 2021

39

Strategies for improvements in demand management and reduction in system losses are funded in

the 10-year plan including:

Leakage detection program;

Continued deployment of smart metering and more in system metering to be able to locate

leaks in the system faster;

Accelerated replacement of aging meter fleet;

Replacement of commercial meters with combined fire/domestic uses;

Pressure management of high-pressure zones;

Increased funding for replacement program of aging or problem mains;

SCADA communications and data management systems which enable real time monitoring of

flow rates and pressures in the network.

During 2020/2021 several key programs have been implemented, these include:

Construction of the pressure reducing valve at Spannagle Rd, Pingin Hill

Installation of the active pressure control at Clump Mt Booster Pumps and Bulgun Chlorinator

In the coming year/s further programs will be implemented to reduce leakage and continuously

improve the asset base. These programs include the maintenance of calibration of bulk meters,

identify and replace suspect customer meters, active leak detection by field investigation and

continued development of district metered areas and pressure zones.

40

3.10 Financial Performance - Water

3.10.1 Operating Costs

Operating costs for water have increased in comparison to 2019/20 across all water schemes. The

largest increase has been in the Tully water scheme. Depreciation costs have increased since 2019/20

due to the completion of major capital items of Wheatley’s Hill reservoir and with the completion of

Bulgun reservoir. The operating costs figures below are inclusive of operational and maintenance

expenses, rates, insurance and internal charges for support to the Water business unit.

Table 6 Operating Cost by Scheme

Water

Scheme

Overall

2020/21

Cardwell Innisfail Nyleta Tully

Operating

Cost

$4.73M $0.39M $2.21M $0.77M $1.35M

Depreciation $5.63M $0.47M $2.29M $1.07M $1.79M

TOTAL OP

2020/21

$10.36M $0.87M $4.50M $1.84M $3.17M

Water

Scheme

Overall

2019/20


Operating

Cost

$4.63M $0.41M $2.18M $0.71M $1.33M


TOTAL OP

2019/20

$9.86M $0.83M $4.43M $1.80M $2.80M

Water

Scheme

Overall

2018/19


Operating

Cost

$4.30M $0.39M $2.05M $0.63M $1.23M


TOTAL OP

2018/19

$9.15M $0.79M $4.16M $1.63M $2.57M

41

3.10.2 Capital Works

Capital expenditure in 2020/21 was $4.57M, down from $9.97M in the previous year. This significant

drop in expenditure comes from the completion of the Wheatleys Reservoir and Bulgun Reservoir.

Significant elements in the 2020/21 capital funding program included:

Funding of $1.9M for replacement of aging mains in each of the schemes

Funding of $1.0M for construction of the new reservoir at Bulgun Creek and associated assets.

Funding of $0.55M for Water Meter & Service renewal

3.10.3 Written Down Asset Replacement Cost

Taking into account depreciation to date, the estimated written down value (WDV) of all assets on a scheme basis is summarised below (FN9):

Water

Scheme

Overall Cardwell Innisfail Nyleta Tully

WDV

2020/21

$142.7M $16.7M $52.2M $29.9M $44.0M

WDV

2019/20

$142.9M $17.0M $53.1M $31.0M $41.8M

WDV

2018/19

$142.7M $17.8M $52.8M $30.0M $42.1M

Table 7 Written Down Value by Scheme (Water)

3.10.4 Revenue (All Sources)

Revenue for each of the schemes is outlined below (FN1):

Water

Scheme

Overall Cardwell Innisfail Nyleta Tully

Revenue

2020/21

$11.9M $1.1M $5.2M $1.8M $3.8M

Revenue

2019/20

$11.30M $1.03M $4.90M $1.72M $3.65M

Revenue

2018/19

$10.57M $0.95M $4.74M $1.66M $3.22M

Table 8 Revenue by Scheme (Water)

42

Total revenue has increased compared to 2019/20. The largest percentage increases are in the

Cardwell (7.0%) and Innisfail (6.6%) schemes. The overall increase is approximately 5.2%. The

increase in revenue has helped offset the increase on the expenditure side.

3.10.5 Financial Sustainability

The overall financial performance of each water supply scheme is represented by the calculation of

the economic rate of return (ERR) for each scheme as summarised below (FN17):

Water

Scheme

Overall Cardwell

Water

Innisfail

Water

Nyleta Water Tully Water

ERR

2020/21

1.07 1.41 1.39 -0.18 1.42

ERR

2019/20

1.01 1.14 0.87 -0.24 2.04

ERR

2018/19

1.04 0.93 1.12 0.10 1.67

Table 9 Economic Rate of Return by Scheme (Water)

Note: Where ERR = Revenue from water business operations less operating expenses (operation,

maintenance and administration expenses (OMA) + current cost depreciation) for the water business

divided by written down replacement cost (WDRC) of operational assets for the water business.

The overall rate of return has increase slightly across all schemes, but there has been significant

individual increases in Cardwell and Innisfail offsetting decreases in Tully and Nyleta.

The Tully and Nyleta schemes have been impacted by an increase in operational and depreciation

expenditure greater than the corresponding increase in revenue. The rate of return for Tully will

continue to reduce in future years now that the reservoirs at Wheatleys Hill and Bulgun Ck intake are

capitalised and being depreciated.

In 2020/21 water consumption charges across the shire were normalised. This has resulted in an

increase in revenue in Cardwell and Tully. This was necessary given the forecast for declining rates of

return.

Council should also give consideration to the options to improve the rate of return from parts of the

rural networks. In many instances Council is paying substantial depreciation and maintenance costs

for water main assets with few connected properties. Records are being gathered of uneconomical

service areas and it is anticipated this issue will be elevated to Council for further consideration.

Options could include higher charges regimes in some areas, changes to renewal strategies (insertion

of polyethylene mains inside the host pipe) or possibly changing the water serviced area (no provision

of water to some customers in uneconomic areas). For this latter option, some compensation would

43

be payable to allow the consumers to install alternative supply systems such as rainwater tanks.

Potentially this compensation could be $10,000 to $15,000 per connection. Budgets would need to

be developed for this strategy.

3.10.6 Funding for Water Assets

In June 2019, Council adopted the Water Asset Management Plan (AMP) which outlined the funding

requirements of the next ten years to meet the pending renewal of water assets that are reaching

their theoretical asset life. The age profile of water assets is shown below. Aside from the Innisfail

treatment plant and network reservoirs, the major cost elements of these asset values are water

mains.

Figure 19. Value of water assets installed on date basis

The majority of water mains before mid 1950’s was predominantly cast iron (CI). Many of these CI

assets were unlined (without a cement lining). The CI mains in Innisfail were predominantly installed

in the 1930’s. The CI mains in Tully were mainly installed in the 1940’s. Unlined CI suffers from

extensive internal ferric corrosion which causes pitting to the iron and the ferric nodules can seriously

impact the flow capacity of the pipe. Council has adopted a useful life of 80 years for its cast iron

water mains so much of the CI network has already exceeded the theoretical useful life. A renewal

program is underway in Innisfail and Tully to replace these unlined CI mains.

From the mid 1950’s to the early 1980’s the predominant pipe material was asbestos cement. The life

expectancy of asbestos cement is highly variable and is dependent on the water table depth, water

alkalinity and pH, pressure conditions and installation practices. Council has adopted an asset life for

44

AC pipes of 60 years so the large sections of the AC network installed in the 1950’s and 60’s are now

nearing the end of their useful life. A portion of the current water mains renewal budget is being

allocated to replace aging AC mains but particularly the mains with a history of failures.

The majority of pipes installed in the 1990’s was class 12 “white” pvc. Unfortunately, this type of pipe

has shown to be particularly susceptible to fatigue failure from pressure pulses and these sections of

pipe must be carefully pressure regulated otherwise they fail well before the end of their useful life.

The white pvc Mission beach trunk supply main on Tully Mission Beach Rd was replaced in 2013

because of repeated occurrences of this failure mechanism. White pvc has been given a

recommended useful life of 50 years which should see the majority of these assets renewed in about

30 years.

Since about the year 2000, Council has been using either ductile iron cement lined pipes or class 16

modified PVC (Mpvc). These assets have a recommended useful life of 80 years.

The AMP contains an overview of renewal funding going forward until 2039. Refer graph below. The

renewal funding requirements in the next 20 years are largely related to water main renewals as these

assets reach the end of their nominal useful life. Separate work on water main renewals has identified

that theoretically Council has a water mains renewal funding requirement of $77 million between

2019 and 2032. This would require a smoothed renewal funding commitment of a minimum of $5.5

million per year. In 2020/21 Council committed $2.68M for water main renewals and in 2021/22, it is

anticipated Council will commit a similar amount. This relatively low level of renewal funding is being

constrained by the need to fund major capital works such as the new reservoirs at Wheatleys Hill,

Bulgun Intake, Cardwell Intake and Hyatt St over the next 5 years. New infrastructure is identified as

“Acquisition” in the graph below.

Figure 20. Water expenditure profile for 20 year horizon

45

The requirement for water mains renewal funding will be a challenge for budgets going forward and

Council will need to be innovative with renewal technology and construction methods to minimise the

renewal expense. Council will also need to increase its focus on measures such as pressure

management to extend the working life of its assets.

3.11 Customer Service Performance - Water

3.11.1 General

Council has a customer request (CR) system where customers notify Council of specific issues such as

faulty meters, leaking water services, leaking water mains, water quality issues (turbidity or taste),

lack of pressure, lack of flow and other miscellaneous matters. Upon notification of the issue, Council

staff respond to the issue and either rectify the problem immediately or in other cases, program for

planned work. Details of all responses to customer requests are compiled by the responding officer

within Council's Technology One Data base system.

A summary of complaints gathered in all scheme areas is provided in Appendix B. The type of

complaints and numbers of complainants is summarised below.

3.11.2 Water quality complaints

Water

Scheme


Number of water

quality complaints

4.0 18.0 1.0 16.0

Quality complaints

per 1000

connections

3.5 2.9 0.5 4.3

Table 10 Water Quality Complaints by Scheme

Many of the water quality complaints in Innisfail relate to loss of water pressure or dirty water

following mains breaks. Dirty water is usually the result of dislodgement of materials from cast iron

pipes or lack of flushing from end of mains.

A noticeable reduction in dirty water complaints in the Tully scheme, 16 down from 31 in 2019/20 is

a result of the Bulgun Intake Reservoir coming online in December 2020.

3.11.3 Water service complaints

Water Scheme Cardwell Innisfail Nyleta Tully

Number of water

service complaints

5.0 25.0 31.0 50.0

46

Water service

complaints per 1000

connections

4.4 4.1 14.0 13.3

Table 11 Water Service Complaints by Scheme

The Nyleta and Tully Schemes are more highly represented in this data. A number of factors are

involved:

The system pressures in the Nyleta and Tully Schemes are typically higher than other schemes

resulting in more leakage at service connections.

There is more problem pipe material (class 12 pvc) in the Tully Scheme than other schemes.

The average age of meters in the Tully Scheme is higher than other schemes.

The meter replacement programme and associated renewal work on service connections being undertaken in Innisfail has resulted in a reduction of water service complaints, 25 down from 51 in 2019/20.

3.11.4 Response Time: Water Incidents – Mains Breaks and Water Main Leaks

Water

Scheme


Avg time to respond

to complaints

(CS15) minutes

139.0 146.0 207.0 132.0

Percent CSS

response target

met: water

incidents (CS66)

92.9% 81.0% 83.0% 72.5%

Table 12 Water Incidents Response Time by Scheme

For repair works, this response time reflects when staff arrive to the site to undertake the repair.

Typically, on initial receipt of the customer request there is an assessment by the Supervisor about

the criticality of the issue and the repair is prioritised according to the workload of the operational

teams. Details outlined in the response time commentary in Appendix C clearly indicate the majority

of delayed responses relate to low priority repairs where there has been either no loss of supply or a

minor loss of pressure that did not affect supply.

Taking into account these factors, the operational team are providing an acceptable level of service to

main break and leaks. Further discussion on this issue is in the data for Customer Service Standards.

Council is currently not processing average response times to service breaks or leaks. Until staff have

an automated data entry system that allows easy extraction of time statistics, the calculation of

response times is beyond current resources levels. However, notwithstanding that the customer

request data for service repairs times is not being assessed, the Supervisors prioritise service repairs

47

in the same manner as water mains and a loss of supply is always treated as an urgent response even

on weekends. It is quite reasonable to assume response times for service issues are better than the

data above for mains breaks/leaks.

Appendix C provided data on response time outliers which affected the response time calculations for

all schemes.

3.11.5 Staffing Levels per Scheme Area

Council’s ability to recruit and retain skilled plumbers in 2020/21 has been very low. For the majority

of the year both the North and South reticulation teams have been down one or two plumbers. This

has resulted in a reduced capacity to deliver services.

Water reticulation staff are allocated to teams being either capital or operational. Capital staff are

largely occupied with the water mains renewal program. Operational staff are responsible for mains

breaks, service breaks and general maintenance.

Operational reticulation staff are also responsible for the valve and the hydrant maintenance program

in each area and this is also a significant work load.

The deployment of smart metering is now largely being undertaken by contract plumbers under the

supervision of a Council plumber nominally based at Tully. Operational maintenance of existing smart

meters is undertaken by a Council plumber (higher duties). As the numbers of smart meters increases,

it is envisaged that an additional plumber will need to be engaged to assist with the smart meter

maintenance activities.

48

Water

Scheme

Cardwell

Innisfail and Nyleta Tully

Capital Works Water

Staff No’s

- 2 plumbers

2 apprentices

2 labourers

1 plumber

1 apprentice

2 labourers

Operational Works

Water Staff No's

1 Ganger

1 Labourer

2 plumbers

1 ganger

4 labourers

2 apprentices

1 labour hire

1 plumber

4 labourers

1 labour hire

Smart Metering 1 plumber

(higher duties)

1 plumber

Km of water mains

(AS54)

88 427.9 298.2

Km of pipe per

operational staff

numbers

44.0 47.5 49.7

Mains Breaks (AS14) 14 72 92

Mains Breaks per

operational staff

numbers

7 7.2 15.3

Table 13 Staffing Levels by Scheme

Notes:

1. Water Section staff based in Innisfail service the Innisfail and Nyleta water supply schemes.

2. Staff numbers exclude the area supervisor.

3. A new Supervisor Capital Works commenced in January 2021 and is responsible for the capital

teams north and south.

4. Appendix D contains the data on water mains breaks that occurred in 2020/21.

49

4 Review of SWIM KPI data for Sewerage Operations.

4.1 Our Performance – Sewerage

4.1.1 Our aim

Provide services that are valued by our customers. We do this by:

4.2 Key indicators The following key indicators outline the Cassowary Coast Regional Council key infrastructure.

Indicators 2020-21 Unit

Sewerage

Estimated population serviced by sewerage

services

14,974 people (equivalent

population)

Wastewater collected includes discharge,

bypass, overflows and other

4,187 million litres

Length of gravity sewer reticulation mains we

own and operate

167 kilometres

Number of sewage treatment plants 2 sewage treatment plants

Number of sewerage systems 3 sewage systems (Innisfail,

Tully and Mission Beach)

Planning, operating and maintaining our facilities

efficiently to maximise value to our customers

Providing for continuity of service by improving the way we plan for, respond to and

recover from extreme events

Providing safe transport, treatment and disposal

50

Number of sewage pumping stations in

service

58 sewage pumping stations

Length of sewer rising mains we own and

operate

64 kilometres

Properties with sewerage services available 6,202 properties

Capital Expenditure Sewerage $2.61M Dollars

Operating Costs Sewerage (excl depreciation) $5.06M Dollars

Depreciation expenses $3.4 M Dollars

Table 14 Key Indicators (Sewerage)

Refer Appendix A for the complete listing of performance data supplied to the Regulator for sewerage

services.

4.3 Capital Works Projects 2020/21

4.3.1 Sewer Rehabilitation Program

During 2020-21 Council continued the program to rehabilitate deteriorated gravity sewers using the

relining process in the Innisfail and Tully sewer schemes. The original, predominantly earthenware,

pipes are prone to cracking, root ingress, dislocation and failure of the rubber sealing rings allowing

ground water ingress into our sewer collection systems. The current relining process involves forming

a new PVC sewer pipe inside the original pipe. The as-new pipe is structurally rigid and involves

minimal disturbance to properties.

All water in the sewer network must be pumped (sometimes multiple times) and treated at high cost.

The Sewer Rehabilitation program aims to improve operational efficiency by reduction in pumping

and treatment costs, reduced blockages and extending the sewer usable asset life.

Figure 21. Infiltration reduction comparison

0.00

5,000

10,000

15,000

20,000

25,000

30,000

1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31

Flo

w (

kL/d

ay)

Innisfail WWTP Rain Event Inflow comparison 2014-2020

Raw kL/Day 2020-2021 kl/d Raw kL/Day 2014-2015 kl/d

51

4.3.2 SPS 03 Valve Pit and Dry Well Rearrangement

One of the major projects finalised during 2020-21 was the construction of a new valve pit at sewerage

pump station #03 in Innisfail. The pump station had previously been identified as hazardous zone by

operators. The purpose of this project was to bring the valves into a pit external to the dry well,

making them more accessible for maintenance and allowing for the future conversion of the wet/dry

configuration into a solely wet well configuration.

As part of the design process a 3-dimensional scan was undertaken of the existing dry well pipework.

ARUP Consulting who was responsible for detailed design was able to produce a 3D model of the final

design that allowed maintenance personnel to review the proposed solution prior to construction.

The construction work was undertaken Celtic Construction & Utility Services.

A 3.3m by 2.9m reinforced concrete pit was constructed on the western side of the existing dry well

and new air, non-return and isolation valves fitted. Each pump was then rotated on its plinth 180

degrees and the pump discharge relocated to the outside edge of the dry well.

The relocation of the non-return valves from a vertical position to a horizontal installation has resulted

in marked improvement in the operation of the pump station and rising main. Other benefits also

include the reduction in rags blocking the non-return valves minimising the drainage of the rising main

back into the wet well.

Figure 22. SPS3 Dry Well Reconfiguration

52

4.3.3 NMB1 and WB3 Flow Meter Pits

As part of the general improvement works at sewage pump stations in the Tully Mission Beach

Sewerage scheme, flow meters were installed at both North Mission Beach #1 (NMB1) and Wongaling

Beach #3 (WB3) sewerage pump stations.

The flow meters improve data collection and operation of the Mission Beach sewerage scheme by

enabling real time flow data to be collected and monitored. Both NMB1 and WB3 pump directly to

the Mission Beach Main Transfer Station and the measurement of flow enables improved

understanding of the sewage flows in the Mission Beach area.

By collecting flow data, diurnal flow curves can be developed enabling operators to identify blockages,

pump decline and also determine the impact of infiltration and inflow of the network.

Both flow meter pits at NMB1 and WB3 were designed in house by the Cassowary Coast Regional

Council design team. Construction was undertaken by Celtic Construction and Utility Services.

Figure 23. Flow meter installation at NMB1

53

Figure 24. Flow Meter Installation at WB3

4.3.4 Geraldton Bridge Sewer Rising Main Renewal

The sewerage rising main from SPS25 connecting Innisfail Estate to Innisfail via Geraldton Bridge was

replaced following a condition assessment in which significant corrosion was identified.

Similar to the corrosion failure of the SPS3 rising main, the condition assessment identified an erosion

of the concrete lining of DICL pipe along invert of the pipe exposing the ductile iron to corrosion. The

resulting corrosion of the ductile iron led to failure of the integrity of the pipe. Fortunately, the

operating pressure of the rising main is very low allowing the use of “wang clamps” to provide

temporary repairs.

170 meters of polyurethane lined ductile iron pipe was installed over the course of three nights to

minimise the disruption of traffic on Geraldton Bridge. The polyurethane lining is design to give

greater resistance to Hydrogen Sulphide gasses found is sewerage.

4.3.5 Innisfail STP Ultra Violet Transmissivity

The Innisfail Waste Water Treatment Plant uses Ultra Violet light to deactivate potentially harmful

pathogens in effluent water before re-entering the environment. The UVT analyser measures

intensity of the UV light allowing for a reduction in power costs while maintaining effectiveness.

54

4.3.6 SPS14

Refurbishment of Innisfail Sewer Pump Station SPS13 and SPS14 has been undertaken to extend the

life of the existing assets and improve safety, access and efficiency. The stations had remained almost

unchanged since construction. Works undertaken at each pump station renewal included upgrading

the switchboard with enhanced SCADA, new pump, new pipework, relining of the well and new pump

station cover.

Figure 25. SPS14 Recoating of wet well

4.3.7 Planning and Design Activities

Design has continued with the replacement of the motor control centre (MCC) at the Tully STP.

Documentation has now been completed for a blockwork structure with elevated floor to replace the

existing prefabricated enclosure. Switchboard design work has also been completed. Construction of

the MCC building and electrical upgrades are scheduled for 2021.

Forward investigation and design activities concentrated on known problems areas within the sewer

reticulation network. Investigations into sewer overflows at Bliss St Innisfail, Paul St Cullinane and

Bon Villa Ave Belvedere have produced designs to be funded and constructed in the 2021/22 program.

Overflow issues at Bineham St and Thurles St Tully are ongoing and require elevation to reduce the risk of repeated overflows at these locations.

55

4.4 Our Customers The majority of customers are serviced by the Innisfail sewerage scheme followed by Mission Beach

and Tully. Overall Cassowary Coast Regional Council supplies 14,974 customers with sewerage

services. There is very little growth in sewerage services in any of the service areas.

Figure 26. Population Receiving Sewerage Services

Residential properties make up the majority of the customers with 90% of the overall properties

serviced. Commercial properties are significantly smaller representing 10% of the properties serviced.

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

Innisfail Mission Beach Tully

Population Receiving Sewerage Services

2019 2020 2021

0

1000

2000

3000

4000

5000

6000

7000

2019 2020 2021

Sewerage Connections

Residential Non-Residential

56

Figure 27. Sewerage Connection per Scheme

4.5 Our Treatment Cassowary Coast Regional Council treats 100% of the sewage received at the Sewage Treatment Plants

(STP) to a tertiary level. All sewage treated is discharged to either Ninds Creek in Innisfail or Banyan

Creek in Tully.

The Innisfail STP treats significantly more sewage than the Tully STP. Not only is this due to the higher

population but Innisfail also suffers greater problems with ground water infiltration into its network.

For the year 2020/21 Innisfail STP treated over 2,862 ML of sewage, while Tully STP treated 1,111 ML

of sewage. In total 3,973 ML was treated for the financial year which is up from 2,486 ML treated in

2019/20.

Figure 28. ML of Sewerage Treated

There is still a direct correlation between extreme rainfall and the treated flows of the treatment

plants. Very high rainfall in the Tully and Innisfail systems causes significant surface water infiltration

through overflow relief gullies and manholes. Ground water infiltration is gradually being improved

through the relining programs in Tully and Innisfail. Ground water infiltration from private house

drainage lines will continue to be an ongoing issue. At some point in the future, Council may have to

dedicate special operational funding to repairing failing private sewers where the owners are not

taking action to repair known faults.

During 2020/21, the maximum inflow into the Innisfail STP was 24.72 ML on the 5 January 2021. The

minimum flow for the year was 2.389 ML on the 20 December 2020, just 17 prior to the peak event

and represents a peaking factor of 10.34. This peak inflow was a direct response to 119mm of rainfall

0

500

1000

1500

2000

2500

3000

3500

Innisfail STP Tully STP

Tertiary Sewerage Treatment

2019 2020 2021

57

on the 5 January. The other significant peaking event occurred on ANZAC day, 25 April 2021, with 246

mm of rainfall recorded and 22.319 ML inflow into the plant. The average for October and November

2020 was 3.045 ML and represents the typical average dry weather flows (ADWF) into the Innisfail

STP.

The maximum inflow into the Tully STP for 2020/21 was 6.527 ML on the 18 February 2021. The

minimum flow was 0.728 ML on 19 December 2020. This represents a wet weather peaking of up to

9.0. During 2019/20. The average for October and November 2020 was 0.881 ML and represents the

typical average dry weather flows (ADWF) into the Tully STP. The Mission Beach catchment represents

approximately 40% of total inflow into the Tully STP depending on rainfall.

The majority of sewage is residential and non trade waste. Trade waste, including septic, makes up a

small portion of sewage but is higher strength than residential sewage. This requires higher

operational monitoring to ensure that CCRC doesn’t breach its environmental licence conditions.

Figure 29. ML of Sewerage by Source

Figure 30. Sewerage Treated kL/connection

0

500

1000

1500

2000

2500

3000

3500

4000

4500

2019 2020 2021

Volume of Sewerage Collected (ML)

Residential Trade Waste (commercial)

0

200

400

600

800

1000

Innisfail Tully

Sewage treated (kL/connection)

2019 2020 2021

58

The Innisfail STP treated 820 kL per connection in the 2020/21 financial year compared to the Tully

STP of 814 kL per connection. This is the first time there is some parity between the two schemes for

the volume treated per connection and highlights that the sewer relining program is having an effect

on sewer infiltration.

4.6 Asset Performance - Sewerage

4.6.1 Length of Mains

Of the 229 km of sewerage main throughout the Cassowary Coast Regional Council, 107.4 km is in

Innisfail, 85.7 km is in Mission Beach and 37.8 km is in Tully2.

Figure 31. Length of Mains (km) by Scheme

4.6.2 Mains Breaks or Chokes

Sewer main breaks/chokes are caused by a number of things including poor maintenance, disposable

wipes, fat and grease build up, ageing sewer pipe and tree root penetration. Tully has the least number

of chokes per 100 km of sewer main followed by Innisfail and Mission Beach.

The increase in incidents in Mission beach is concerning as this is the newest sewer in the region and

to date has performed well. An increase in jump dislocation has contributed to this increase.

107.4

85.7

37.8

Length of Mains (km)

Innisfail Tully Mission Beach

59

Figure 32. Sewerage Main Breaks/Chokes per 100 km

Figure 33. Sewerage Breaks/Chokes per Scheme

4.6.3 Biosolids

The current biosolids removal contractor for the Tully and Innisfail STP's is Arkwood. Approximately

930 and 1,512 of biosolids were exported from Tully STP and the Innisfail STP respectively at a total

cost of $185,500, up 3% on 2019/20 . Depending on weather conditions, biosolids are used on

agricultural properties for beneficial improvement of the soil.

4.7 Financial Performance - Sewerage

4.7.1 Operating Costs

Operating and depreciation costs for sewerage increased slightly from $8.33M in 2019/20 to $8.47M

in 2020/21. Overall, there is an increase in expenditure for the Sewerage Program of $140K. Innisfail

and Mission Beach schemes have increased offset by a small reduction in the Tully Scheme. Operating

9.3

2.3

10.6

Sewerage Main Breaks/Chokes per 100km

Innisfail Tully Mission Beach

0

2

4

6

8

10

12


Sewerage Breaks/Chokes

2019 2020 2021

60

costs are inclusive of operational and maintenance expenses, rates, insurance and internal charges for

IT and other section support to Sewerage business unit.

The overall increase in Water depreciation is due to the revaluation undertaken at the end of the

19/20 financial year with the largest increase in Tully Water Reticulation (water mains). Depreciation

has also increased for Reservoir assets due to completion of Wheatleys Hill (full year depreciation)

and Bulgun Reservoirs (part year depreciation).

There has been a reduction in Sewerage depreciation, mainly in Tully Sewer Mains as there was a

change in methodology of valuing the Tully MB Rising Main asset by splitting the asset into trench and

pipe assets, resulting in lower depreciation.

Table 15 Operating Costs (Sewerage)

Sewerage

Scheme

Overall

2020/21


Operating Cost $5.06M $2.98M $1.45M $0.63M

Depreciation $3.41 M $2.00M $0.76M $0.66M

TOTAL OP 20/21 $8.47 M $4.97M $2.20M $1.29M

Sewerage

Scheme

Overall

2019-20


Operating Cost $4.29M $2.51M $1.25M $0.53M

Depreciation $4.05M $2.13M $0.91M $1.01M

TOTAL OP 19/20 $8.33M $4.64M $2.16M $1.54M

4.7.2 Capital Works

Excluding carryover funds, new capital funding in 2020/21 was $2.6M. Significant elements in the

2020/21 capital funding program included:

$1M for relining of gravity sewers in Innisfail and Tully;

$270K for the SPS 3 Valve Pit;

$185K for Sewer Pump Stations;

$900K for upgrade to Tully STP (MCC Room);

4.7.3 Written Down Value of Assets

Taking into account depreciation to date, the estimated written down value (WDV) of all assets on a scheme basis is summarised below:

61

Sewerage Scheme Overall Innisfail Mission Beach Tully

WDV 2020/21 $129.89M $64.52M $44.99M $20.38M

WDV 2019/20 $133.2M $66.3M $45.5M $21.4M

WDV 2018/19 $119.4M $58.5M $43.7M $17.2M

Table 16 Written Down Value (Sewerage)

4.7.4 Revenue (All Sources)

Revenue in 2020/21 was consistent with previous years.


Revenue 2020/21 $9.87M $5.58M $2.79M $1.50M

Revenue 2019/20 $10.0M $5.6M $2.8M $1.6M

Revenue 2018/19 $9.7M $5.6M $2.7M $1.4M

Table 17 Revenue by Scheme (Sewerage)

4.7.5 Financial Sustainability

The overall financial performance of each sewerage scheme is represented by the calculation of the

economic rate of return for each scheme as summarised below:


ERR 2020/21 (%) 1.08 0.94 1.30 1.05

ERR 2019/20 (%) 1.25 1.39 0.24 2.97

ERR 2018/19 (%) 1.45 2.06 -0.01 3.07

Table 18 Economic Rate of Return by Scheme (Sewerage)

Note: Where ERR= Revenue from water business operations less operating expenses (operation,

maintenance and administration expenses (OMA) + current cost depreciation) for the sewerage

business divided by written down replacement cost (WDRC) of operational assets for the sewerage

business.

In simple terms, the ERR is a percentage return on the written down replacement costs of the assets.

A zero ERR is break even.

These calculations show that the revenue stream from sewerage charges is just sufficient to ensure a

positive rate of return on the value of the assets.

An increase in operating costs ($770) combined with a reduction in revenue ($130K) has contributed

to the reduction in the ERR . An increase in chemical usage due to the extended wet season coupled

with increases across the board in chemical prices has resulted in higher operating costs. The Tully

STP (14 years) and the Innisfail STP (9 years) are aging plants. It is expected to see an increase in

62

operation and maintenance issues around electrical and mechanical items as they approach their end

of life.

Each of these treatment plants and the reticulation system at Mission Beach has capacity for

populations well in excess of current connections and the depreciation and borrowings costs of these

facilities is currently being borne by a comparatively small population. (It should be noted that interest

payments are excluded in the ERR calculation.)

Strategies (with associated capital funding) have been developed, which will have some moderate

impact on the operational cost of the sewerage schemes. Relevant strategies include the relining

program to reduce ground water infiltration and the improvement of overflow facilities at key pump

stations. These works will reduce pumping costs and treatment costs which will have some modest

impact on operational expenses for electricity and chemical consumption.

A review of benchmark data of the sewerage charges of other authorities indicates that CCRC

sewerage charges are some of the highest in the State. Sewerage charges are unlikely to fall in the

near future without significant increases in the population base.

4.7.6 Funding for Sewerage Assets

In June 2019, Council adopted the Sewerage Asset Management Plan (AMP) which outlined the

funding requirements of the next ten years to meet the pending renewal of sewerage assets that are

reaching their theoretical asset life. A revaluation of sewerage assets was completed in 2020 and the

updated data from this revaluation has since been reflected in minor modifications to the sewerage

AMP.

The anticipated accumulated renewal budget for the next 10 years is $19.2 (or smoothed, $1.9million

per year). Council is currently committing sufficient funds to meet this renewal cost requirement.

Significant capital upgrades and new works are in the process of being undertaken at the Tully

Sewerage Treatment Plant (2020-2025) including the construction of a new clarifier, the upgrade of

the motor control centre, a new control building and a major upgrade to the inlet works with new grit

removal facility.

The graph below shows the forecast funding requirements until 2039.

63

Figure 34. Sewerage expenditure profile for 20 years

4.8 Customer Service Performance - Sewerage Council has a customer request (CR) system where customers notify Council of specific issues such as

odours, blockages, sewerage overflows. Upon notification of the issue, Council staff respond to the

issue and either rectify the problem immediately or in other cases, programme for planned work.

Details of all responses to customer requests are compiled by the responding officer on a water

activity form and details are input into Council's Technology One Data base system.

4.8.1 Sewerage Service Complaints

Sewerage Scheme Innisfail Mission Beach Tully

Numbers of service complaints. 12 0 2

Quality complaints per 1000 connections 3.26 0 1.93

Table 19 Sewerage Service Complaints by Scheme

4.8.2 Response Time: Sewerage Incidents – Blockages and Breaks

Sewerage Scheme Innisfail Mission Beach Tully

Percent CSS response target met:

sewerage incidents

95 90 100

Avg time to respond to complaints/

incidents

209 mins 67 mins 80 mins

Table 20 Sewerage Incidents Response Times by Scheme

64

Sewerage staff based in Tully are responsible for responding to all incidents in the Tully and Mission

Beach Schemes in addition to their normal daily functions associated with maintenance of the

sewerage network.

4.8.3 Sewerage Staffing Levels

Sewerage Scheme Innisfail Tully and Mission Beach

Sewerage Staff No's 3 2

Km of pipe per staff numbers 35 62

Table 21 Sewerage Staffing Levels by Scheme

Notes:

1. Sewerage section staff numbers exclude maintenance fitters of whom there are two (2) in

Innisfail and two (2) in Tully. Maintenance fitters are included in the sewerage on call rotations but

are also responsible for maintenance of water system plant and machinery.

2. Staff numbers exclude the area supervisor and short term backfill agency staff.

65

5 OUR CUSTOMER SERVICE STANDARDS

5.1 Changes to the Customer Service Standards Council reviewed the Customer Service Charter in 2020/21 as part of the overall review of the

DWQMP. The revised Customer Service Charter was endorsed by Council in February 2021.

The Customer Service Charter outlines Council's agreed obligations for water and sewerage services

to its customers. The Customer Charter documents customer service standards, the process for

service connections, billing, metering, accounting, customer consultation, complaints and dispute

resolution. The Charter also includes obligations of customers when they agree to take our services.

In addition to some minor wording amendments the significant changes to the CSS where the inclusion

of the Backflow Prevention and AMR Meters (smart meters).

The Backflow Prevention policy adopted by Council requires property owners with testable devices

to be tested and registered with Council in accordance with State Legislation. The CSS reminds

property owners of this obligation.

AMR Meters (smart meters) now account for almost 50% of the total water meter fleet. Council will

provide limited advice to a customer with a Smart Meter if a leak greater than 20L per hour is detected

by the AMR. Council accepts no responsibility for non-notification of leaks where data is inadequate.

The CSS reminds property owners that they are responsible for all water consumption read by the

water meter.

Commentary on the performance against the target CSS is included in the notes.

5.2 Delivering against our Customer Service Standards Performance against the customer service standards adopted in Council’s Customer Charter are

outlined below.

66

CUSTOMER SERVICE STANDARD PERFORMANCE

INDICATOR

Targets/ Level of

Service Standards

2020/21 2019/20 2018/19 Achieved Level of

Service (Yes or No)

Water Supply

Total water mains breaks per 100km of water main.

(AS8)

<12 21.86 20.75 18.2 No

Incidences of unplanned interruptions per 1000

rateable properties/ year (includes breaks plus other

interruptions where 24 notice not provided but

excludes internal property service leaks).

<20 13.61 12.8 11.27

Note 2

Yes

Average response time for water incidents (mains

breaks/leaks). (CS66)

75% in less than 5

hours

77.78% in less

than 5 hours

Note 3

88% in less than

5 hours

82% in less than

5 hours

Yes

Restoration of services – unplanned interruptions 85% restored in 12

hours

228 mins (avg)

75.56%<12 Hrs

Note 4

169 mins (Avg)

93%<12 hrs

160 mins

(Avg)

88% <12 hrs

No

Rate of system water loss (litres/connection/day).

(AS10)

<350 372

Note 5

472

Note 5

462

Note 5

No

67

Water quality complaints per 1000 properties (CS9) <10 2.94 Note 6. 4.16 3.7 Yes

Compliance with mandatory NHMRC Guidelines Note 7 Note 7 Note 7 Note 7 Yes

Microbiological >95% of tests

Meet ADWG

99% 99% 99% Yes

Physical/chemical >95% of tests

meet ADWG

100% 100% 100% Yes

Sewerage

Total sewerage main breaks and chokes per 100km of

main/year. (AS39)

<10 6.93. Note 8 3.04

3.9 Yes

Average response time for sewerage incidents

(including mains breaks and chokes). (CS65)

85% in less than 5

hours

95% <5 Hrs

Note 9

80% <5 hrs

83%<5 hours)

Yes

Odour complaints per 1000 connections/year <10 0.97 1.1 <1 Yes

Water Supply & Sewerage Complaints

Total water and sewerage complaints per 1000

properties (CS13)

<50 12.81 13.09 14.4

Methodology of

recording customer

complaints has

been changed

68

Desired Standards of Service

Minimum water pressure expectation at boundary 170 kPa Where an issue is

detected or a

complaint is

received, it is

investigated and

corrective action is

undertaken

Fire Flow - Properties within the identified Priority

Infrastructure Area and town centres

As per FNQROC

standards

Fire Flow - All other areas (e.g. rural, rural residential

and remote)

7.5 L/s with 12m

residual pressure

where the supply

main is DN100 or

greater

Sewer Infiltration – ratio of peak day flow to average

dry weather flow

Innisfail: 7.9

Mission Beach: 2.8

Tully: 4.9

S Taken as 90%tile on

5%tile

Table 22 Performance against the customer service standards

Notes:

1. As in previous years, the Tully Scheme suffers the largest numbers of mains breaks. The Tully area has high operating pressures, significant class 12 pvc

and evidence of historically poor installation practices.

69

2. This indicator is calculated by dividing the total number of mains breaks/leaks per 1000 connections.

3. Average response times for mains breaks is typically significantly less than 5 hours. As mains breaks are treated as a priority, the response times are

short.

4. The collection and recording of data for this indicator requires further investigation to reduce skewing of results by mis-recording of data. Restoration of

customer services is actioned as a priority.

5. The volume of water lost per connection per day is well outside the target range for all schemes and there has not been much improvement with this

indicator over the past couple of years. This report documents strategies underway to reduce the amount of unaccounted for water

6. Numbers of water quality complaints were within targets for all regions. The new Bulgun Ck intake reservoir has had a major impact to this indicator in

Tully.

7. Refer DWQMP Report Water Quality Incidents. High turbidity events triggered 8 boil water alerts in the Tully scheme area. Council’s water quality testing

program confirmed there were no ecoli detections in any scheme during the year.

8. Numbers of sewerage chokes or breaks were well within targets. An increase in blockages is noted in Tully.

9. A significant improvement in this indictor for the 20/21 period.

10. Odour complaints are largely being managed by the dosing of magnesium hydroxide in upstream sewerage pump stations.

70

6 DWQMP Report - Review of Compliance with our DWQMP

6.1 DWQMP REPORT Pursuant to sections 141 and 142 of the Water Supply (Safety and Reliability), a DWQMP Report must

be prepared for each financial year and must be given to the Regulator within 120 days after the end

of the financial year to which it relates. The report assists the Regulator to determine whether the

approved DWQMP and any approval conditions have been complied with and provides a mechanism

for providers to report publicly on their performance in managing drinking water quality.

6.2 Background One of the major water quality challenges still facing Council is the management of turbidity with its

run of the creek systems following periods of heavy rainfall. Each of the run of the creek intakes for

the Nyleta, Tully and Cardwell Schemes are susceptible to these turbidity events. The DWQMP

Improvement Plan includes a number of strategies to better manage the impact of turbidity. A copy

of the DWQMP Improvement Plan with comments on the status of the improvements is included in

Appendix D:

Council has now completed several key initiatives to improve water quality across the Nyleta, Tully

and Cardwell Schemes as outlined below.

Nyleta Scheme: Construction of a new 3.3ML reservoir and a new sub-bed filtered intake on South

Liverpool Ck were completed in late 2017. The reservoir has sufficient storage for a minimum of 24

hours without any inflow. This new intake will filter turbid source water and allow water to be drawn

from South Liverpool Ck and pumped to the new reservoir. No boil water events have occurred since

completion.

Tully Scheme: Construction was completed in October 2020 for a new intake reservoir near the Bulgun

Ck intake. This has allowed the intake sources (Bulgun Ck and Boulder Ck) to be isolated during periods

of high turbidity. Since the completion of this reservoir no boil events have occurred in the scheme.

In December 2019, Council completed construction of additional network storage at the Wheatleys

Hill site. Valving and procedures have been implemented to isolate the South Mission Beach area

during periods of high turbidity with this area relying on reservoir storage and if needed additional

supply from the Jurs Ck bore or the Nyleta Ck source via North Mission Beach and the scheme

interconnection at Mission Circle.

Bulgun Creek Intake Reservoir was completed in November 2020. This reservoir has sufficient storage

for 24 hours without inflow. During periods of high turbidity in Bulgun and/or Boulder creek the

system will be supplied from this reservoir until the turbidity drops and clean water can be once again

be supplied from the creek. This system is fully automated and can be controlled remotely by the

operator via SCADA.

71

Hyatts street high level reservoir, another key initiative for the mitigation of turbidity in the source

water is on schedule to be completed in 2023/24.

Cardwell Scheme: During periods of high turbidity in Meunga Ck, the intake is isolated and the

Cardwell region supplied by existing storage capacity in the reservoir supplemented with flow from

Kennedy Bore. Works have proven highly effective at avoiding the need to implement boil water

notices to the Cardwell Scheme. Planning has continued for a reservoir at the Cardwell intake and

negotiations are well advanced to secure a lease from the National Park.

6.3 Review of DWQMP In November 2020 Council submitted an application for amendment to the Drinking Water Quality

Management Plan. The amendment was required as CCRC has made significant progress in addressing

water quality issues in the Nyleta, Cardwell and Tully schemes through the construction of several new

assets.

The new assets that were included in the amendment are the Bulgun Intake Reservoir (and associated

control systems), Wheatlys Reservoir and Clump Mountain pump station as well as some minor

corrections to the existing asset base.

The review also updated the Risk Improvement Plan, the Sampling Manual, Quality Control Plan and

Incident Response plans.

The Risk Improvement Plan was updated to reflect the findings from the Viridis HBT assessment and

the DWQMP Audit by Dan Deere, discussed below.

The testing of disinfection by-products is now included in the sampling manual with testing for THM

and chlorates conducted in all schemes over a three months period once in the dry season and once

in the wet season

The amended DWQMP was accepted on the 26 July 2021.

6.4 Audit of DWQMP – April 2021 Two CCRC water supply systems, Tully Scheme and Cardwell Scheme, were audited in April 2021 to

assess Council’s compliance with its obligations under the Act, Regulations and Audit Guidelines. The

audit covered CCRC’s infrastructure, documents and records covered under the DWQMP as it

currently stands.

The audit was conducted on behalf of the Department of Regional Development, Manufacturing and

Water (DRDMW) by Dan Deere under the Water Supply (Safety and Reliability) Act 2008 (Qld). The

audit involved review of hard copy documentation, review of electronic records, interview with staff

and inspection of assets and systems.

The DWQMP, as amended, was found to be fully relevant, representing an accurate reflection of

CCRC’s infrastructure and the way in which it is operated. In summary, the auditor concluded that

CCRC’s DWQMP, as amended, was accurate, current and relevant.

72

A number of opportunities for improvement (OFIs) were identified during the audit. These OFIs have

been included in the DWQMP Risk Improvement Plan and will help CCRC improve efficiency, reliability

or reduce the risk of future non-compliances. These OFIs are summarised below.

Preparing for future revisions to guidelines and regulatory obligations that are likely to require

risks from protozoan pathogens to be explicitly assessed and appropriately mitigated. CCRC

can begin by sourcing evidence of groundwater security such as collecting raw water data on

E. coli, conductivity and turbidity and measuring the hydraulic response of the production

bore to rain events and assessing its connectivity to potential protozoan pathogen sources.

CCRC could define a well head protection zone and reliably protect that zone from protozoan

pathogen sources. (IP-56 Quality testing data for Kennedy bore not sufficient to designate as

a secure groundwater.)

Making a decision on the level of physical security required for its treated water storage

reservoirs and seeking to maintain protection at those levels. (IP-55 Improve security at some

Cardwell facilities)

Setting criteria for treated water storage reservoir integrity preventive measures to ensure

they act as barriers to the entry of ingress from vermin and runoff as far as reasonably

practicable. Undertake the works required to raise the standard of treated water storage

reservoir integrity preventive measures to reach or exceeded the agreed criteria. Embed safe

and practicable asset and/or operational management systems to inspect treated water

storage reservoirs and maintain and repair them in a preventive manner. (IP-55 Improve

security at some Cardwell facilities)

6.5 HBT Assessment A Health Based Target (HBT) assessment has been undertaken on two of CCRC’s water supply schemes,

Innisfail Scheme and Nyleta Scheme. The assessment is based on the Health Based Targets for

Drinking Water Safety published by Water Services Association of Australia (WSAA) to assess the

microbial safety of the scheme. Plus onsite inspections were conducted and guided by the Good

Practice Guide to the Operation of Drinking Water Supply Systems for the Management of Microbial

Risk published by WaterRA.

6.5.1 Nyleta Scheme

In early 2019, Viridis Consultants were engaged by DRDMW to undertake a health based target

assessment of the Nyleta Drinking Water Supply Scheme. Viridis completed their investigations in

June 2019 and their final report entitled Nyleta Health - Based Targets Assessment Detailed Report

was completed and provided to Council in August 2019. Key findings are:

The source water from Nyleta Ck was categorised in the assessment as Category 2. No

catchment improvements were identified. The source water from Liverpool Ck was identified

as Category 4 and the report made recommendations to allow the source waters to be

classified as Category 2. These works include temporary closure to the South Liverpool Ck

swimming hole during times of extraction and improvements to the septic facility at an

73

upstream unused scout hut. These matters have been presented to Council. The scout hut

septic has been pumped out and decommissioned. The gate isolating access to South

Liverpool Ck has not been installed. Council continues to monitor both creeks for ecoli. (IP-

54- Implement HBT actions for Nyleta CK / Sth Liverpool Ck source waters)

To meet HBT log reduction value requirements for Category 2 source water, ultra-violet light

disinfection systems need to be implemented in addition to the systems for turbidity

management and chlorination. Funding has been allowed in the nominal 10 year budgets for

these works. Funding has been allocated in the 21/22 capital budget to commence a planning

study.

In relation to the Jurs Ck bore, the source water was identified as Category 1. Some process

improvements were recommended including conductivity monitoring and on-line turbidity

instruments. These recommendations have not as yet been implemented. Flow performance

and maintenance issues at Jurs Ck bore has seen a reduced reliance on this asset in 2020/21.

Significant works are required to bring this asset to an acceptable standard.

6.5.2 Innisfail Scheme

In early 2020, Council engaged Viridis Consultants to undertake an HBT assessment of the Innisfail

scheme. Movement restrictions associated with covid delayed the completion of this report.

Viridis completed their investigations in November 2020 and their final report entitled Innisfail Health

- Based Targets Assessment Detailed Report was completed and provided to Council in December

2020. Key findings are:

The source water from Johnston River was categorised in the assessment as Category 3. No

catchment improvements were identified.

The assessment found that the Innisfail Water supply scheme has appropriate treatment and

protection against microbial pathogens if it is operated in accordance with good practice

guidelines. This requires changes to alert limits, critical limits and current automated shut

downs.

Review of the treatment plant results indicates that the plant is fit for purpose. However,

changes to operation are required to be within the appropriate protection zone of the safety

continuum. The assessment also demonstrates that for the protozoan risk there is no

redundancy in the system solely relying on filtration as the barrier for protection.

A number of improvement items were also identified to ensure ongoing performance or

improve consistency. Improvement items across the scheme, are:

o Continuing microbial indicator monitoring of raw water required (revisit this

assessment in twelve months to confirm the source water assessments when more

data is available)

o The plant should have online monitoring of pH before coagulation.

o Installation of additional turbidity instruments to improve operator’s ability to

diagnose and isolate filter performance issues. Additional turbidity instruments are

also required to confirm the LRV credits assigned to the filtration units.

74

o Improvement of stability of analysers (turbidity and free chlorine) as an enabler for

future automation

o Measures to improve filter start up and ripening (optimise to improve turbidity,

individual filter instrument, revise critical limits)

o Monitoring of media condition using inspections and head loss monitoring

Other minor improvements were also noted, such as a review of O&M manuals and the labelling of all

services in accordance with AS1345:1995.

6.6 Water Quality Test Data During 2020/21, Council undertook an extensive amount of water quality testing on the raw water

supply and in the network. The sampling and testing program are in accordance with the DWQMP

Appendix E - Sampling Manual. The summary of the testing program results for 2020/21 are included

in Appendix E. Comments are provided in the tabulated data for any exceedances of water quality

parameters. The testing data in Appendix E demonstrates a high level of water quality is being

maintained in all schemes with the exception of one boil water alert that impacted the Tully Scheme.

The boil water alert was triggered due to elevated turbidity in the source waters (Bulgun Creek intake

and Boulder Creek intake) and the associated reticulation network. Increased levels of water quality

testing are initiated as part of the DWQMP Quality Control Plan procedures when a boil water alert is

in effect. Boil water alerts are triggered when critical alert levels are reached for water quality

parameters as outlined in the DWQMP Quality Control Plan. Turbidity levels above 5NTU for more

than 4 hours at our primary chlorination points near our intakes is the primary factor triggering boil

water alerts.

No boil water alerts were initiated for the Innisfail, Nyleta and Cardwell schemes.

At this stage, Council is not testing for Cryptosporidium. The testing for this parasite is a high cost and

complex and currently beyond the resources of Council. There is some risk that Cryptosporidium may

exist in any of the untreated water supplies (Nyleta, Tully and Cardwell).

The advice provided to CCRC during the DWQMP Audit in April 2021 from Dan Deere was that due to

the nature of the catchment the risk of Cryptosporidium is very low and that installation of UV

disinfection on the Cardwell and Tully source water would not have significant benefits.

75

6.7 Water Quality Incidents The table below summarises all incidents that were reported to the Water Regulator during the 2020/21 year. There was one (1) incident that resulted in the

issuing of a Boil Water Alert. The boil water alert impacted a portion of the Tully scheme. Since the completion of the Bulgun Intake Reservoir in November

2020 no Boil Water Alerts have been issued.

Cassowary Coast Regional Council

Event Report - 1 July 2020 to 30 June 2021

NOTIFICATION

DATE

SCHEME PEAK

TURBIDITY

NTU

EXTENT IN

SCHEME

BOIL

WATER

ALERT

ISSUED

(Yes/No)

E-COLI

DETECTED

1CFU/100ml

COMMENTS

CORRECTIVE

ACTION

17/9/2020 to

21/09/2020

Tully –

Boulder / Tully

Bulgun

33 /

48 NTU

Entire Schemes

Tully/Tully

Rural excluding

Mission Beach

area

Yes No Boil water both Tully schemes

excluding Wongaling/Sth Mission

which ran from isolated Wheatleys

Reservoir

Chlorine dosing maintained, water quality

sampling and testing and E-coli testing,

scouring of affected mains until compliant

Table 23 Water Quality Incidents

76

6.8 Water Quality Complaints

6.8.1 Current Years

Table 1 summarises the nature of complaints received 2020-21 through Council's customer request

system.

Table 24 Complaints about water quality in 20-21.

Suspected Illness Discoloured water Taste and odour Total

Cardwell 0 1 3 4

Innisfail 0 17 1 18

Nyleta 0 0 1 1

Tully 0 16 0 16

Total 0 34 5 39

Details of each of the complaints and CCRC response is outlined in Appendix B.

During 2020/21, there were no confirmed cases of illness arising from the water supply

system.

As discussed in the information for 2018/2019, below, it was hoped that the discoloured water

complaints in Tully would decrease markedly in 2020/21, after the new Bulgun Creek intake reservoir

is operational, that has now happened and the difference can be seen from the table above resulting

in a 50% reduction in “dirty” water complaints from 2019/20. Discoloured water complaints in Innisfail

largely relate to mains breaks.

6.8.2 Previous Years

Table 2 summarises the nature of complaints received 2019/20 through Council's customer request

system.

Table 25 Complaints about water quality in 19/20.


Cardwell 1 2 2 5

Innisfail 0 17 1 18

Nyleta 0 3 0 3

Tully 0 32 0 32

Total 1 54 3 58

During 2019/20, there were no confirmed cases of illness arising from the water supply

system.

77

The data for 2018/19 is shown below in Table 3 to provide some reference of changes in complaints.

Lower levels of complaints in Cardwell reflect the improvements to water quality from the automation

of the bore and isolation of the Meunga Creek intake when turbidity in the creek is high.

Table 26 Complaints about water quality in 18/19.


Cardwell 0 8 3 11

Innisfail 1 15 6 22

Nyleta 0 3 0 3

Tully 0 13 0 13

Total 1 39 9 49

During 2018-2019, there were no confirmed cases of illness arising from the water supply

system.

78

7 Regulatory Compliance Associated with Sewerage Operations

7.1 DEHP STP Licence Exceedances - Sewerage In 2020/21 four (4) non-compliances was reported to DES in relation to licence conditions for the

Innisfail STP and Tully STP. Details of non-compliance issues are listed below.

CCRC EXCEEDANCE REGISTER

DATE Treatme

nt Plant

Effluent

Paramete

r

Licence

Limit

Test

Result

CR DEHP

Notification

Comments

12/01/21 Tully STP Faecal

Coliforms

<600MP

N

8200MP

N

Ref. No.

N-100068531

Reported to the pollution Hotline

(Justin Fritz) @ 1136 on the 12th January

2021. This event was due to a rain

event.

18/02/21 Tully STP Faecal

Coliforms

<600MP

N

870MPN Ref. No.

N-100076061

Reported to the Pollution Hotline

@1348 Via email dated 18/02/2021.

This event was due to a rain event.

01/03/21 Tully STP BOD 20mg/L 41mg/L Ref. No.

N-100078184


@1054 Via email dated 01/03/2021.


01/03/21 Tully STP TSS 30mg/L 180mg/L Ref. No.

N-100078184


@1054 Via email dated 01/03/2021.


79

7.2 Other DEHP Pollution Notifications – Sewerage

7.2.1 Dry Weather Sewerage Spills

In 2020/21 there were four (4) incidents reported to the Pollution Hotline for dry weather sewerage

spills in the year.

CCRC SEWER OVERFLOWS EXCEEDANCE REGISTER

Date Sewer Overflow

Location

Testing

Carried Out

CR DES

Notification

Details Action to rectify problem

07/02/2021 Lily St Yes C-CPLRC-

100073764

SPS3 Rising Main Break.

375mm DICL.

Pipe Repaired and pump

station 3 returned to

service

12/03/2021 Charles St Yes N-10081177 SPS4& 5 Common Rising

Main. 300mm DICL

Pipe repaired

12/06/2021 Lily St No C-CPLRC-

100105319


375mm DICL.



service

17/07/2021 Lily St No C-CPLRC-

100106034


375mm DICL.



service

Charles Street

On Friday morning of 12/3/21, Council was advised of a small bubbling leak adjoining a footpath next to Bamboo Creek off Charles St. Upon investigation it was confirmed that it was a minor leak from the 300mm DICL sewer rising main. The area was immediately isolated and work commenced to repair the pipe. All repairs were completed that day.

Figure 35. Sewer Rising Main repair Charles St.

80

Lily Street

The other advices to DES through the pollution hotline system relate to failures of the 375mm diameter ductile iron cement lined sewer rising main from pump station 3 to pump station 1 in Innisfail. The pipe has been damaged by long term abrasion in the pipe invert.

Three failures have occurred in 2021. All failures have occurred during or immediately following periods of heavy rainfall when the pipeline is under increased pressure and the pumps are operating more frequently.

The cause of failure is consistent with abrasion/corrosion wear which forms as a 25mm wide groove along the invert of the ductile iron cement lined pipe.

In all incidents the release of sewerage was to kerb and channel in Lily street and then entered into the storm water system and out to the Johnston river. Sampling from the first incident indicated that the pollution was quickly diluted in the river causing minimal impact.

Council has implemented a programme to replace 122m of the rising main from SPS3 to the start of the river under bore in PE pipe. This will remove the last remaining section of DICL pipe from the SPS3 rising main. This work is expected to be finished by October 2021.

Figure 36. Abrasion / Corrosion wear in Sewer Rising Main

81

7.2.2 Wet Weather Sewerage Spills

In 2020/21 there were five (5) incidents reported as Customer Requests/Complaints for wet weather sewerage spills in the year. Though wet weather spill

are generally not reportable to the Pollution Hotline but due to the severity of the incidences a record has been kept.

CCRC WET WEATHER SEWER OVERFLOWS

Date Sewer Overflow

Location

Testing

Carried Out

CR DES

Notification

Details Action to rectify problem

January

2021

Paul St

Cullinane

No No Surcharging of manhole adjacent to lot 38 RP747222 on

Paul Street. Overflow incidents flow periods of heavy

rainfall. The most significant of which occurred on the

17/18 January 2021.

Council has invested in a design to relieve surcharging in the

sewer network by constructing a new sewer rising main from

the pump station in Cullinane Park to the gravity sewer

manhole on Anthony St near Campbell Street and upgrading

the gravity sewer line downstream of this manhole to the

pump station SPS12 in Fitzgerald Esplanade.

This work is programmed to take place in 2021/22.

18/01/2021 Webb Crescent

Innisfail

No Yes Surcharging of manhole adjacent to lot 30 RP712813 on

Webb Crescent. The overflow incident on the 17/18

January 2021 followed a period of high rainfall that had

charged the water table (ground water infiltration). On

the 18 January, rainfall of 158mm was recorded in the

sewer catchment and a combination of these factors

would have contributed to significant surface water/

stormwater infiltration. For January 2021, total rainfall

up to and including the 18 January was 800mm.

Council still has lifted the overflow manhole approximately

500mm above the surrounding ground to minimise any

surface water ingress through the manhole lid and to limit

some of the overflow release at this location.

Survey and design activity has commenced for an

augmentation of an existing sewage overflow off Bliss St,

further upstream in the network


05/022021 Bon Villa

Avenue

No No Surcharging from ORG at Lot 2 SP173677 on Bon Villa

Avenue, Belvedere.

Council has invested in a design to relieve surcharging in the

sewer network by constructing a new sewerage pipeline that

diverts flow off the line at the rear of the property and

connects to the trunk sewer main through Sam Brischetto

Park. The sewer line will be constructed from Bona Ave south

82

As with previous years, after periods of heavy rainfall

overflow incidents occur at property ORGs along Bon

Villa Avenue.

to Bon Villa Ave and then through the park. This sewer will

supplement the capacity of the existing gravity sewer through

your property and eliminate the overflows.


21/02/2021 4 Bineham St.

Tully

No No Surcharging of house drains at Lot 52 RP717793, 4

Bineham St Tully. On the evening of the Sunday 21

February 2021, the tenant at 4 Bineham St contacted

Council’s after hours call centre to advise that sewage

had entered her house.

The significant rainfall from the 17 February 2021 to the

time of the incident on the 21 February 2021 caused the

sewerage network to be full from ground water and

stormwater infiltration. The King St pump station was

under water though still operating. The pump station is

designed with an overflow such that when the pump

station is full, excess inflow is discharged to the adjoining

creek system. However due to localised creek flooding

the overflow was not able to function and hence the

sewage level in the upstream network was being

dictated by the high sewage levels in the pump station.

The next day (22/2/21) CCRC arranged for a cleaning

contracting company to clean the residence. The initial

cleaning was undertaken on 22/2/21 and a report from the

cleaning contractor of the extent of the sewage inundation

was received by Council on the evening of the 22/2/21.

CCRC on the 23/2/21 initiated the insurance claim and

negotiated further cleaning and temporary accommodation

for the tenant on the basis of a good faith response pending

the outcome of further investigations.

On the 24/02/21, Councils Plumbing Inspector undertook an

inspection of the premises to check the compliance of the

plumbing, particularly the overflow relief gully (ORG). The

inspection revealed that the ORG had been raised from the

time of the original construction and the new surface level of

the ORG was the same as the internal floor and internal floor

wastes. An ORG should be a minimum of 150mm below the

finished slab level to ensure any sewer pressure in the private

sewer system can release (overflow) to the external ground

level and not release inside the house.

Council’s sewerage system was full and surcharging prior to

and during the time of the incident due to the impact of

significant rainfall. Council’s sewerage system had been

designed to current design guidelines but the extent of

infiltration and minor flooding had caused the sewerage

network to back up and be under pressure. Due to the ORG at

83

4 Bineham St being at approximately the same level as the

internal floor wastes, sewage was released inside the

residence. If the ORG had been constructed to plumbing

standards the sewage release would most likely have been

confined to the externals of the house.

This matter is still the subject of an insurance claim against

CCRC.

19/05/2021 14 Thurles St

Tully

No No Surcharging of manhole at Lot 23 RP713781 on Thurles

Street. Several over incidents have occurred at this

location in previous years, all following or during heavy

rainfall events. The sewer at the rear of the property is

above ground and has been the source of some

frustration over many years (decades has been

suggested). The above ground sewer cross a creek

causing a localised flooding at the property.

Council has investigated the issues and can confirm that the

sewer is design in accordance with the relevant standards.

Council has initiated a survey of the area with the purpose to

investigate the possibility of realigning the sewer and remove

the above ground section from the property.

84

8 Conclusions

8.1 Conclusions

8.1.1 Water Operations

This performance report outlines the data collected for the Statewide Water Information

Management (SWIM) and provides commentary against many of the performance indicators

in the SWIM data and Council’s adopted Standards of Service. Information is also presented

that demonstrates Council’s activities comply with its approved Drinking Water Quality

Management Plan.

Performance against Standards of Service indicators suggests good outcomes in relation to

response times and restoration of service times for water mains breaks/ loss of service. High

levels of compliance are being achieved for water quality parameters. Total water mains

breaks per 100km of main is much higher than the nominated indicator and reflects

historically poor laying practices, deteriorated assets and high working pressures. Substantial

improvement is needed to reduce water losses to the nominated Standard of Service

indicator.

Council is meeting its regulatory obligations as a water service provider.

The network for each region is extensive and the network density (population served per km

of main) is low compared to most other large water authorities. The rate of return of many

rural mains is poor. Income from water charges in some rural areas does not adequately cover

operational costs and depreciation. Further investigation is needed across all schemes to

identify uneconomic mains and develop options to improve their rate of return. Options could

include inserting a smaller polyethylene main through the existing mains when these mains

reach the end of their serviceable life (this entails accepting a lower standard of fire-fighting

standard of service); decommissioning some mains or creating a different charge system to

better recover costs.

Mains breakages are more common in the Tully and Nyleta Schemes, which have extensive

rural distribution systems. Breakages can be correlated to poor installation practices, large

schemes with high pressures and usage of class 12 pvc pipe. Ongoing failures with the rubber

rings in the 300mm AC main from the Stoters Hill reservoir into Innisfail is a concern and

investigations are continuing on alternate lining methods to renew this asset.

The asset management plan for water assets has identified a substantial increase is needed

to fund the renewal program of cast iron and AC mains. Existing funding of approximately

$2.9 million for renewals will need to increase to about $5.5million. This increase will be

constrained by other significant capital requirements for reservoirs in the Tully and Cardwell.

In Innisfail and Tully the water mains renewal program is focusing on the replacement of cast

iron mains at the end of their asset life and which are suffering from internal ferric corrosion.

Mains replacements are being prioritised based on the connection type, fire flow demand and

function of the main.

85

Water losses are high in all schemes. Water loss is the difference between the water volume

that leaves the treatment plant / intake and the summation of all metered volumes from all

consumers, metered standpipes and metered auto-scourers. Unmetered water is typically

from main breakages, leaks, faulty property service meters and water theft. The water loss in

Innisfail is a particular concern as the lost water is fully treated and pumped.

Council has completed the replacement of water meters and installed automated meter

reading devices (smart meters) to Innisfail Estate, Wangan and South Johnston.

The financial position of the water operations is fair and improving with the increase to water

charges, particularly in the southern schemes. Council has undertaken substantive works to

improve water quality for all its run of the creek water supply schemes. The elimination of

the majority of boil water events due to the construction of turbidity monitoring, control

systems and reservoir storages will assist the case for an increase in water charges to the

southern regions.

Staffing levels servicing the Tully Scheme need to be increased to improve the response times

in that scheme, particularly in light of the poor condition of many of the assets.

The new 4.5 ML Bulgun Intake completed in November 2020 and has proven highly effective

in eliminating boil water events in the Tully Scheme.

Water main renewals have progressed in all scheme areas. In Innisfail and Tully the renewals

continue to focus on replacing the old cast iron mains with internal ferric corrosion. Covid 19

and the ability recruit and maintain staff levels has had a significant impact on the capital

works program.

Planning is continuing for an intake reservoir near Meunga Creek intake and applications have

been lodged for a lease from the National Park for the reservoir.

An audit of the DWQMP by Dan Deere was undertaken and undertook a health based target

assessment of the Innisfail supply scheme. Council is still awaiting the draft report.

Tan audit of the DWQMP was undertaken by Dan Deere. The DWQMP was found to be fully

relevant, representing an accurate reflection of CCRC’s infrastructure and the way in which it

is operated. The auditor concluded that CCRC’s DWQMP was accurate, current and relevant.

A number of opportunities for improvement (OFIs) were identified during the audit. These

OFIs have been included in the DWQMP Risk Improvement Plan and will help CCRC improve

efficiency, reliability or reduce the risk of future non-compliances.

8.1.2 Sewerage Operations

Performance against Customer Service Standards indicate good outcomes with low numbers

of sewer breakages/blockages, generally acceptable response times to sewerage incidents

and low numbers of odour complaints. The level of sewerage infiltration particularly for

Innisfail and Tully town is still higher than desirable.

Aging reticulation networks in Tully and Innisfail suffer extensive infiltration problems.

Significant capital funding is being directed to sewer relining programs, which should in part

address the infiltration problem. Peak wet weather flows into the treatment plants are still

high (probably due to the influence of surface infiltration) but after the heavy rains cease, the

86

sewage flows are reducing at a faster rate than previous suggesting the relining is having an

impact on ground water infiltration.

Significant capital expenditure has been committed to upgrade facilities at the Tully Sewerage

Treatment Plant. Design is completed for a new motor control centre (complete with new

switchboards). Construction will be delayed until mid 2021 to coincide with low sewage

inflows.

The financial position of sewerage operations is fair. Measures are in place to streamline some

operational expenses but significant factors such as depreciation for the treatment plants

(compounded by the small population base), will constrain any efforts to reduce sewerage

charges. The completion of major solar facilities at the treatment plants should offset some

of the cost increases from the network power supplier.

There were no breaches of Council’s environmental authority (licence) for it sewerage

treatment plants

In 2020/21 there were four (4) incidents reported to the Pollution Hotline for dry weather

sewerage spills in the year. 3 spill were in Lily Street as a result of failure of the 450mm

diameter ductile iron cement lined SPS3 rising main. Replacement of this asset was completed

in late 2021. One spill in Charles Street, which requires more investigation and condition

assessment of the asset to determine replacement/renewal strategies.

There was five significant wet weather overflows. Though wet weather spill are generally not

reportable to the Pollution Hotline but due to the severity of the incidences a record has been

kept. These overflows will be targeted for major upgrades in the sewer network in 221/22 to

reduce the probability of future over flow instances.

87

APPENDIX A – KEY PERFORMANCE INDICATORS - (SWIM DATA SUPPLIED TO WATER REGULATOR 24/09/2021)

SCHEME SCHEME TYPE KPI CODE SWIM CODE

INDICATOR TITLE VALUE UNITS

Cardwell Water Potable water scheme QG1.4a AS1 Number water treatment plants: providing full treatment 0 Count

Cardwell Water Potable water scheme QG1.1 AS2 Length water mains 88 km

Cardwell Water Potable water scheme QG1.4b AS47 Capacity of water treatment plants NR ML/day

Cardwell Water Potable water scheme QG1.7 AS48 Total potable water storage volume 2.8 ML

Cardwell Water Potable water scheme QG1.23 AS56 Volume water lost: potable water 204 ML

Cardwell Water Potable water scheme QG4.5 AS8 Water main breaks per 100 km water main 15.9 per 100 km water main

Cardwell Water Potable water scheme QG4.12 CS10 Water service complaints per 1000 connections 4.4 per 1000 connections

Cardwell Water Potable water scheme QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

Cardwell Water Potable water scheme QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 8 per 1000 connections

Cardwell Water Potable water scheme QG4.7 CS17 Average frequency unplanned interruptions: water 73.4 per 1000 connections

Cardwell Water Potable water scheme QG1.13 CS2 Connected residential properties: water 0.809 000s

Cardwell Water Potable water scheme QG1.14 CS3 Connected non-residential properties: water 0.322 000s

Cardwell Water Potable water scheme QG4.8a CS66 Percent CSS response target met: water incidents 92.9 %

Cardwell Water Potable water scheme QG4.10 CS9 Water quality complaints per 1000 connections 3.5 per 1000 connections

Cardwell Water Potable water scheme QG4.1(value) PR3 Fixed charge: water value 473 $/annum

Cardwell Water Potable water scheme QG4.1(text) PR5 Fixed charge: water description 20mm meter Text

Cardwell Water Potable water scheme QG1.8 WA1 Volume water sourced: surface water 479.1 ML

Cardwell Water Potable water scheme QG1.9a WA2 Volume water sourced: groundwater 43.6 ML

Cardwell Water Potable water scheme QG1.5 WA201 Maximum daily demand 2.1 ML/day

Cardwell Water Potable water scheme QG1.21 WA223 Volume all water imported: internal and external 0 ML

Cardwell Water Potable water scheme QG1.22 WA224 Volume all water exported: internal and external 0 ML

Cardwell Water Potable water scheme QG1.6a WA225 Volume potable water produced at a water treatment plant NR ML

Cardwell Water Potable water scheme QG1.17a WA32 Volume potable water supplied: residential 167.6 ML

Cardwell Water Potable water scheme QG1.18a WA34 Volume potable water supplied: non-residential 143 ML

Cardwell Water Potable water scheme QG1.10 WA61 Volume water sourced: desalination marine water 0 ML

Cardwell Water Potable water scheme QG1.12 WA7 Volume water sourced: all 522.7 ML

Cardwell Water Potable water scheme QG2.10a WS11 Water restriction duration: PWCM 365 days

Cardwell Water Potable water scheme QG2.10b WS12 Water restriction duration: Level 1 0 days

Cardwell Water Potable water scheme QG2.10c WS13 Water restriction duration: Level 2 0 days

Cardwell Water Potable water scheme QG2.10d WS14 Water restriction duration: Level 3 0 days

Cardwell Water Potable water scheme QG2.10e WS15 Water restriction duration: Level 4 0 days

Cardwell Water Potable water scheme QG2.10f WS16 Water restriction duration: Level 5 NR days

Cardwell Water Potable water scheme QG2.11a WS17 Has asset management planning been undertaken in the last 10 yrs? yes yes/no

Cardwell Water Potable water scheme QG2.11b WS18 Has drought management planning been undertaken in the last 10 yrs? yes yes/no

Cardwell Water Potable water scheme QG2.11c WS19 Has water demand forecasts been developed or reviewed in the last 5 yrs? yes yes/no

Cardwell Water Potable water scheme QG2.11d WS20 Has assessment of key capacity constraints of water infrastructure been undertaken in last 10 yrs? yes yes/no

Cardwell Water Potable water scheme QG2.11e WS21 Has the timing for potential future supply augmentation been assessed in the last 10 yrs? yes yes/no

88

Cardwell Water Potable water scheme QG2.12 WS22 Months water supply remaining as at 30 June (KPI level) 5 1,2,3,4,5,6

Cardwell Water Potable water scheme QG2.13 WS23 Confidence water demand will be met: next 18 mths high

Cardwell Water Potable water scheme QG2.14 WS24 Confidence water demand will be met: next 5 yrs fair

Cardwell Water Potable water scheme QG2.3 WS3 Available contingency supplies yes yes/no

Innisfail Water Potable water scheme QG1.4a AS1 Number water treatment plants: providing full treatment 1 Count

Innisfail Water Potable water scheme QG1.1 AS2 Length water mains 295.4 km

Innisfail Water Potable water scheme QG1.4b AS47 Capacity of water treatment plants 18.2 ML/day

Innisfail Water Potable water scheme QG1.7 AS48 Total potable water storage volume 27.1 ML

Innisfail Water Potable water scheme QG1.23 AS56 Volume water lost: potable water 973 ML

Innisfail Water Potable water scheme QG4.5 AS8 Water main breaks per 100 km water main 18.3 per 100 km water main

Innisfail Water Potable water scheme QG4.12 CS10 Water service complaints per 1000 connections 4.1 per 1000 connections

Innisfail Water Potable water scheme QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

Innisfail Water Potable water scheme QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 7 per 1000 connections

Innisfail Water Potable water scheme QG4.7 CS17 Average frequency unplanned interruptions: water 86.4 per 1000 connections

Innisfail Water Potable water scheme QG1.13 CS2 Connected residential properties: water 4.829 000s

Innisfail Water Potable water scheme QG1.14 CS3 Connected non-residential properties: water 1.339 000s

Innisfail Water Potable water scheme QG4.8a CS66 Percent CSS response target met: water incidents 81 %

Innisfail Water Potable water scheme QG4.10 CS9 Water quality complaints per 1000 connections 2.9 per 1000 connections

Innisfail Water Potable water scheme QG4.1(value) PR3 Fixed charge: water value 473 $/annum

Innisfail Water Potable water scheme QG4.1(text) PR5 Fixed charge: water description 20mm meter Text

Innisfail Water Potable water scheme QG1.8 WA1 Volume water sourced: surface water 2879.3 ML

Innisfail Water Potable water scheme QG1.9a WA2 Volume water sourced: groundwater 0 ML

Innisfail Water Potable water scheme QG1.5 WA201 Maximum daily demand 8.8 ML/day

Innisfail Water Potable water scheme QG1.21 WA223 Volume all water imported: internal and external 0 ML

Innisfail Water Potable water scheme QG1.22 WA224 Volume all water exported: internal and external 0 ML

Innisfail Water Potable water scheme QG1.6a WA225 Volume potable water produced at a water treatment plant 2327.3 ML

Innisfail Water Potable water scheme QG1.17a WA32 Volume potable water supplied: residential 904.2 ML

Innisfail Water Potable water scheme QG1.18a WA34 Volume potable water supplied: non-residential 368.1 ML

Innisfail Water Potable water scheme QG1.10 WA61 Volume water sourced: desalination marine water 0 ML

Innisfail Water Potable water scheme QG1.12 WA7 Volume water sourced: all 2824.1 ML

Innisfail Water Potable water scheme QG2.10a WS11 Water restriction duration: PWCM 365 days

Innisfail Water Potable water scheme QG2.10b WS12 Water restriction duration: Level 1 0 days

Innisfail Water Potable water scheme QG2.10c WS13 Water restriction duration: Level 2 0 days

Innisfail Water Potable water scheme QG2.10d WS14 Water restriction duration: Level 3 0 days

Innisfail Water Potable water scheme QG2.10e WS15 Water restriction duration: Level 4 0 days

Innisfail Water Potable water scheme QG2.10f WS16 Water restriction duration: Level 5 NR days

Innisfail Water Potable water scheme QG2.11a WS17 Has asset management planning been undertaken in the last 10 yrs? yes yes/no

Innisfail Water Potable water scheme QG2.11b WS18 Has drought management planning been undertaken in the last 10 yrs? yes yes/no

Innisfail Water Potable water scheme QG2.11c WS19 Has water demand forecasts been developed or reviewed in the last 5 yrs? yes yes/no

Innisfail Water Potable water scheme QG2.11d WS20 Has assessment of key capacity constraints of water infrastructure been undertaken in last 10 yrs? yes yes/no

Innisfail Water Potable water scheme QG2.11e WS21 Has the timing for potential future supply augmentation been assessed in the last 10 yrs? yes yes/no

Innisfail Water Potable water scheme QG2.12 WS22 Months water supply remaining as at 30 June (KPI level) 5 1,2,3,4,5,6

Innisfail Water Potable water scheme QG2.13 WS23 Confidence water demand will be met: next 18 mths high

Innisfail Water Potable water scheme QG2.14 WS24 Confidence water demand will be met: next 5 yrs fair

89

Innisfail Water Potable water scheme QG2.3 WS3 Available contingency supplies yes yes/no

Nyleta Water Potable water scheme QG1.4a AS1 Number water treatment plants: providing full treatment 0 Count

Nyleta Water Potable water scheme QG1.1 AS2 Length water mains 132.5 km

Nyleta Water Potable water scheme QG1.4b AS47 Capacity of water treatment plants NR ML/day

Nyleta Water Potable water scheme QG1.7 AS48 Total potable water storage volume 9.5 ML

Nyleta Water Potable water scheme QG1.23 AS56 Volume water lost: potable water 229 ML

Nyleta Water Potable water scheme QG4.5 AS8 Water main breaks per 100 km water main 13.6 per 100 km water main

Nyleta Water Potable water scheme QG4.12 CS10 Water service complaints per 1000 connections 14 per 1000 connections

Nyleta Water Potable water scheme QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

Nyleta Water Potable water scheme QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 14.5 per 1000 connections

Nyleta Water Potable water scheme QG4.7 CS17 Average frequency unplanned interruptions: water 70.6 per 1000 connections

Nyleta Water Potable water scheme QG1.13 CS2 Connected residential properties: water 1.492 000s

Nyleta Water Potable water scheme QG1.14 CS3 Connected non-residential properties: water 0.718 000s

Nyleta Water Potable water scheme QG4.8a CS66 Percent CSS response target met: water incidents 83 %

Nyleta Water Potable water scheme QG4.10 CS9 Water quality complaints per 1000 connections 0.5 per 1000 connections

Nyleta Water Potable water scheme QG4.1(value) PR3 Fixed charge: water value 473 $/annum

Nyleta Water Potable water scheme QG4.1(text) PR5 Fixed charge: water description 20mm meter Text

Nyleta Water Potable water scheme QG1.8 WA1 Volume water sourced: surface water 725.3 ML

Nyleta Water Potable water scheme QG1.9a WA2 Volume water sourced: groundwater 53 ML

Nyleta Water Potable water scheme QG1.5 WA201 Maximum daily demand 3.4 ML/day

Nyleta Water Potable water scheme QG1.21 WA223 Volume all water imported: internal and external 0 ML

Nyleta Water Potable water scheme QG1.22 WA224 Volume all water exported: internal and external 3.4 ML

Nyleta Water Potable water scheme QG1.6a WA225 Volume potable water produced at a water treatment plant NR ML

Nyleta Water Potable water scheme QG1.17a WA32 Volume potable water supplied: residential 339.7 ML

Nyleta Water Potable water scheme QG1.18a WA34 Volume potable water supplied: non-residential 166.6 ML

Nyleta Water Potable water scheme QG1.10 WA61 Volume water sourced: desalination marine water 0 ML

Nyleta Water Potable water scheme QG1.12 WA7 Volume water sourced: all 778.3 ML

Nyleta Water Potable water scheme QG2.10a WS11 Water restriction duration: PWCM 365 days

Nyleta Water Potable water scheme QG2.10b WS12 Water restriction duration: Level 1 0 days

Nyleta Water Potable water scheme QG2.10c WS13 Water restriction duration: Level 2 0 days

Nyleta Water Potable water scheme QG2.10d WS14 Water restriction duration: Level 3 0 days

Nyleta Water Potable water scheme QG2.10e WS15 Water restriction duration: Level 4 0 days

Nyleta Water Potable water scheme QG2.10f WS16 Water restriction duration: Level 5 NR days

Nyleta Water Potable water scheme QG2.11a WS17 Has asset management planning been undertaken in the last 10 yrs? yes yes/no

Nyleta Water Potable water scheme QG2.11b WS18 Has drought management planning been undertaken in the last 10 yrs? yes yes/no

Nyleta Water Potable water scheme QG2.11c WS19 Has water demand forecasts been developed or reviewed in the last 5 yrs? yes yes/no

Nyleta Water Potable water scheme QG2.11d WS20 Has assessment of key capacity constraints of water infrastructure been undertaken in last 10 yrs? yes yes/no

Nyleta Water Potable water scheme QG2.11e WS21 Has the timing for potential future supply augmentation been assessed in the last 10 yrs? yes yes/no

Nyleta Water Potable water scheme QG2.12 WS22 Months water supply remaining as at 30 June (KPI level) 5 1,2,3,4,5,6

Nyleta Water Potable water scheme QG2.13 WS23 Confidence water demand will be met: next 18 mths high

Nyleta Water Potable water scheme QG2.14 WS24 Confidence water demand will be met: next 5 yrs fair

Nyleta Water Potable water scheme QG2.3 WS3 Available contingency supplies yes yes/no

Tully Water Potable water scheme QG1.4a AS1 Number water treatment plants: providing full treatment 0 Count

Tully Water Potable water scheme QG1.1 AS2 Length water mains 298.2 km

90

Tully Water Potable water scheme QG1.4b AS47 Capacity of water treatment plants NR ML/day

Tully Water Potable water scheme QG1.7 AS48 Total potable water storage volume 4.2 ML

Tully Water Potable water scheme QG1.23 AS56 Volume water lost: potable water 567 ML

Tully Water Potable water scheme QG4.5 AS8 Water main breaks per 100 km water main 30.8 per 100 km water main

Tully Water Potable water scheme QG4.12 CS10 Water service complaints per 1000 connections 13.3 per 1000 connections

Tully Water Potable water scheme QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

Tully Water Potable water scheme QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 17.6 per 1000 connections

Tully Water Potable water scheme QG4.7 CS17 Average frequency unplanned interruptions: water 240.9 per 1000 connections

Tully Water Potable water scheme QG1.13 CS2 Connected residential properties: water 2.768 000s

Tully Water Potable water scheme QG1.14 CS3 Connected non-residential properties: water 0.985 000s

Tully Water Potable water scheme QG4.8a CS66 Percent CSS response target met: water incidents 72.5 %

Tully Water Potable water scheme QG4.10 CS9 Water quality complaints per 1000 connections 4.3 per 1000 connections

Tully Water Potable water scheme QG4.1(value) PR3 Fixed charge: water value 473 $/annum

Tully Water Potable water scheme QG4.1(text) PR5 Fixed charge: water description 20mm meter Text

Tully Water Potable water scheme QG1.8 WA1 Volume water sourced: surface water 1805.3 ML

Tully Water Potable water scheme QG1.9a WA2 Volume water sourced: groundwater 0 ML

Tully Water Potable water scheme QG1.5 WA201 Maximum daily demand 7.4 ML/day

Tully Water Potable water scheme QG1.21 WA223 Volume all water imported: internal and external 3.4 ML

Tully Water Potable water scheme QG1.22 WA224 Volume all water exported: internal and external 0 ML

Tully Water Potable water scheme QG1.6a WA225 Volume potable water produced at a water treatment plant NR ML

Tully Water Potable water scheme QG1.17a WA32 Volume potable water supplied: residential 800.7 ML

Tully Water Potable water scheme QG1.18a WA34 Volume potable water supplied: non-residential 386.4 ML

Tully Water Potable water scheme QG1.10 WA61 Volume water sourced: desalination marine water 0 ML

Tully Water Potable water scheme QG1.12 WA7 Volume water sourced: all 1808.7 ML

Tully Water Potable water scheme QG2.10a WS11 Water restriction duration: PWCM 365 days

Tully Water Potable water scheme QG2.10b WS12 Water restriction duration: Level 1 0 days

Tully Water Potable water scheme QG2.10c WS13 Water restriction duration: Level 2 0 days

Tully Water Potable water scheme QG2.10d WS14 Water restriction duration: Level 3 0 days

Tully Water Potable water scheme QG2.10e WS15 Water restriction duration: Level 4 0 days

Tully Water Potable water scheme QG2.10f WS16 Water restriction duration: Level 5 NR days

Tully Water Potable water scheme QG2.11a WS17 Has asset management planning been undertaken in the last 10 yrs? yes yes/no

Tully Water Potable water scheme QG2.11b WS18 Has drought management planning been undertaken in the last 10 yrs? yes yes/no

Tully Water Potable water scheme QG2.11c WS19 Has water demand forecasts been developed or reviewed in the last 5 yrs? yes yes/no

Tully Water Potable water scheme QG2.11d WS20 Has assessment of key capacity constraints of water infrastructure been undertaken in last 10 yrs? yes yes/no

Tully Water Potable water scheme QG2.11e WS21 Has the timing for potential future supply augmentation been assessed in the last 10 yrs? yes yes/no

Tully Water Potable water scheme QG2.12 WS22 Months water supply remaining as at 30 June (KPI level) 5 1,2,3,4,5,6

Tully Water Potable water scheme QG2.13 WS23 Confidence water demand will be met: next 18 mths high

Tully Water Potable water scheme QG2.14 WS24 Confidence water demand will be met: next 5 yrs fair

Tully Water Potable water scheme QG2.3 WS3 Available contingency supplies yes yes/no

Innisfail Sewerage Sewerage scheme QG4.6 AS39 Sewerage mains breaks/chokes per 100 km sewer main 9.3 per 100km sewer mains

Innisfail Sewerage Sewerage scheme QG1.3 AS4 Number sewage treatment plants 1 Count

Innisfail Sewerage Sewerage scheme QG1.2 AS5 Length sewerage mains and channels 107.4 km

Innisfail Sewerage Sewerage scheme QG4.13 CS11 Sewerage service complaints per 1000 connections 3.3 per 1000 connections

Innisfail Sewerage Sewerage scheme QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

91

Innisfail Sewerage Sewerage scheme QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 4.3 per 1000 connections

Innisfail Sewerage Sewerage scheme QG1.15 CS6 Connected residential properties: sewerage 3.079 000s

Innisfail Sewerage Sewerage scheme QG4.9a CS65 Percent CSS response target met: sewerage incidents 95 %

Innisfail Sewerage Sewerage scheme QG1.16 CS7 Connected non-residential properties: sewerage 0.384 000s

Innisfail Sewerage Sewerage scheme QG4.2(value) PR31 Fixed charge: sewerage value 999 $/annum

Innisfail Sewerage Sewerage scheme QG4.2(text) PR40 Fixed charge: sewerage description Residential Text

Mission Beach Sewerage Sewerage scheme QG4.6 AS39 Sewerage mains breaks/chokes per 100 km sewer main 2.3 per 100 km sewer mains

Mission Beach Sewerage Sewerage scheme QG1.3 AS4 Number sewage treatment plants 0 Count

Mission Beach Sewerage Sewerage scheme QG1.2 AS5 Length sewerage mains and channels 85.7 km

Mission Beach Sewerage Sewerage scheme QG4.13 CS11 Sewerage service complaints per 1000 connections 0 per 1000 connections

Mission Beach Sewerage Sewerage scheme QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

Mission Beach Sewerage Sewerage scheme QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 0.8 per 1000 connections

Mission Beach Sewerage Sewerage scheme QG1.15 CS6 Connected residential properties: sewerage 1.674 000s

Mission Beach Sewerage Sewerage scheme QG4.9a CS65 Percent CSS response target met: sewerage incidents 90 %

Mission Beach Sewerage Sewerage scheme QG1.16 CS7 Connected non-residential properties: sewerage 0.105 000s

Mission Beach Sewerage Sewerage scheme QG4.2(value) PR31 Fixed charge: sewerage value 940 $/annum

Mission Beach Sewerage Sewerage scheme QG4.2(text) PR40 Fixed charge: sewerage description Residential Text

Tully Sewerage Sewerage scheme QG4.6 AS39 Sewerage mains breaks/chokes per 100 km sewer main 10.6 per 100 km sewer mains

Tully Sewerage Sewerage scheme QG1.3 AS4 Number sewage treatment plants 1 Count

Tully Sewerage Sewerage scheme QG1.2 AS5 Length sewerage mains and channels 37.8 km

Tully Sewerage Sewerage scheme QG4.13 CS11 Sewerage service complaints per 1000 connections 1.9 per 1000 connections

Tully Sewerage Sewerage scheme QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

Tully Sewerage Sewerage scheme QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 1.9 per 1000 connections

Tully Sewerage Sewerage scheme QG1.15 CS6 Connected residential properties: sewerage 0.793 000s

Tully Sewerage Sewerage scheme QG4.9a CS65 Percent CSS response target met: sewerage incidents 100 %

Tully Sewerage Sewerage scheme QG1.16 CS7 Connected non-residential properties: sewerage 0.167 000s

Tully Sewerage Sewerage scheme QG4.2(value) PR31 Fixed charge: sewerage value 940 $/annum

Tully Sewerage Sewerage scheme QG4.2(text) PR40 Fixed charge: sewerage description Residential Text

Cassowary Coast RC WSP-wide WSP QG1.4a AS1 Number water treatment plants: providing full treatment 1 Count

Cassowary Coast RC WSP-wide WSP QG1.1 AS2 Length water mains 814.2 km

Cassowary Coast RC WSP-wide WSP QG4.6 AS39 Sewerage mains breaks/chokes per 100 km sewer main 6.9 per 100 km sewer mains

Cassowary Coast RC WSP-wide WSP QG1.3 AS4 Number sewage treatment plants 2 Count

Cassowary Coast RC WSP-wide WSP QG1.4b AS47 Capacity of water treatment plants 18.2 ML/day

Cassowary Coast RC WSP-wide WSP QG1.7 AS48 Total potable water storage volume 43.6 ML

Cassowary Coast RC WSP-wide WSP QG1.2 AS5 Length sewerage mains and channels 230.9 km

Cassowary Coast RC WSP-wide WSP QG1.23 AS56 Volume water lost: potable water 1973 ML

Cassowary Coast RC WSP-wide WSP QG4.5 AS8 Water main breaks per 100 km water main 21.9 per 100 km water main

Cassowary Coast RC WSP-wide WSP QG4.12 CS10 Water service complaints per 1000 connections 8.4 per 1000 connections

Cassowary Coast RC WSP-wide WSP QG4.13 CS11 Sewerage service complaints per 1000 connections 1.9 per 1000 connections

Cassowary Coast RC WSP-wide WSP QG4.14 CS12 Water and sewerage billing and account complaints per 1000 connections 0 per 1000 connections

Cassowary Coast RC WSP-wide WSP QG4.11 CS13 Water and sewerage complaints (all) per 1000 connections 12.8 per 1000 connections

Cassowary Coast RC WSP-wide WSP QG4.7 CS17 Average frequency unplanned interruptions: water 126.4 per 1000 connections

Cassowary Coast RC WSP-wide WSP QG1.13 CS2 Connected residential properties: water 9.898 000s

Cassowary Coast RC WSP-wide WSP QG1.14 CS3 Connected non-residential properties: water 3.364 000s

92

Cassowary Coast RC WSP-wide WSP QG1.15 CS6 Connected residential properties: sewerage 5.546 000s

Cassowary Coast RC WSP-wide WSP QG4.9a CS65 Percent CSS response target met: sewerage incidents 95 %

Cassowary Coast RC WSP-wide WSP QG4.8a CS66 Percent CSS response target met: water incidents 77.4 %

Cassowary Coast RC WSP-wide WSP QG1.16 CS7 Connected non-residential properties: sewerage 0.656 000s

Cassowary Coast RC WSP-wide WSP QG4.10 CS9 Water quality complaints per 1000 connections 2.9 per 1000 connections

Cassowary Coast RC WSP-wide WSP QG3.9 FN1 Revenue: all (NPR) water 11887.8 $,000

Cassowary Coast RC WSP-wide WSP QG3.6 FN10 Nominal written down replacement cost: fixed sewerage assets 129893.1 $,000

Cassowary Coast RC WSP-wide WSP QG3.11 FN11 Costs: operating water per connection 356.74 $/connection

Cassowary Coast RC WSP-wide WSP QG3.12 FN12 Costs: operating sewerage per connection 696.58 $/connection

Cassowary Coast RC WSP-wide WSP QG3.1 FN14 Capital expenditure: water supply 4568.7 $,000

Cassowary Coast RC WSP-wide WSP QG3.2 FN15 Capital expenditure: sewerage 2614.9 $,000

Cassowary Coast RC WSP-wide WSP QG3.10 FN2 Revenue: all (NPR) sewerage 9871.3 $,000

Cassowary Coast RC WSP-wide WSP QG3.3 FN26 Capital works grants: water 662 $,000

Cassowary Coast RC WSP-wide WSP QG3.4 FN27 Capital works grants: sewerage 0 $,000

Cassowary Coast RC WSP-wide WSP QG3.11a FN32 Costs: operating water (NPR) 4731.1 $,000

Cassowary Coast RC WSP-wide WSP QG3.12a FN33 Costs: operating sewerage 5057.2 $,000

Cassowary Coast RC WSP-wide WSP QG3.21 FN49 Costs: any other water 0 $,000

Cassowary Coast RC WSP-wide WSP QG3.22 FN50 Costs: any other sewerage 0 $,000

Cassowary Coast RC WSP-wide WSP QG3.7 FN74 Current replacement costs: fixed water assets 306206.6 $,000

Cassowary Coast RC WSP-wide WSP QG3.8 FN75 Current replacement costs: fixed sewerage assets 194578.4 $,000

Cassowary Coast RC WSP-wide WSP QG3.13 FN76 Costs: maintenance water 1605.5 $,000

Cassowary Coast RC WSP-wide WSP QG3.14 FN77 Costs: maintenance sewerage 792.5 $,000

Cassowary Coast RC WSP-wide WSP QG3.15 FN78 Current cost depreciation: water 5627.6 $,000

Cassowary Coast RC WSP-wide WSP QG3.16 FN79 Current cost depreciation: sewerage 3409.7 $,000

Cassowary Coast RC WSP-wide WSP QG3.17 FN80 Previous 5 year average annual renewals expenditure: water 2185.8 $,000

Cassowary Coast RC WSP-wide WSP QG3.18 FN81 Previous 5 year average annual renewals expenditure: sewerage 1476 $,000

Cassowary Coast RC WSP-wide WSP QG3.19 FN82 Forecast 5 year average annual renewals expenditure: water 4884.4 $,000

Cassowary Coast RC WSP-wide WSP QG3.20 FN83 Forecast 5 year average annual renewals expenditure: sewerage 2656.9 $,000

Cassowary Coast RC WSP-wide WSP QG3.5 FN9 Nominal written down replacement cost: fixed water assets 142687.4 $,000

Cassowary Coast RC WSP-wide WSP QG4.1(value) PR3 Fixed charge: water value 473 $/annum

Cassowary Coast RC WSP-wide WSP QG4.2(value) PR31 Fixed charge: sewerage value 972.76 $/annum

Cassowary Coast RC WSP-wide WSP QG4.2(text) PR40 Fixed charge: sewerage description Residential Text

Cassowary Coast RC WSP-wide WSP QG4.3 PR47 Annual bill based on 200kL/a: water+sewerage 1635.76 $

Cassowary Coast RC WSP-wide WSP QG4.4 PR48 Typical residential bill: water+sewerage 1658.08 $

Cassowary Coast RC WSP-wide WSP QG4.1(text) PR5 Fixed charge: water description 20mm meter Text

Cassowary Coast RC WSP-wide WSP QG1.8 WA1 Volume water sourced: surface water 5889 ML

Cassowary Coast RC WSP-wide WSP QG1.9a WA2 Volume water sourced: groundwater 96.6 ML

Cassowary Coast RC WSP-wide WSP QG1.5 WA201 Maximum daily demand 21.6 ML/day

Cassowary Coast RC WSP-wide WSP QG1.21 WA223 Volume all water imported: internal and external 3.4 ML

Cassowary Coast RC WSP-wide WSP QG1.22 WA224 Volume all water exported: internal and external 3.4 ML

Cassowary Coast RC WSP-wide WSP QG1.6a WA225 Volume potable water produced at a water treatment plant 2327.3 ML

Cassowary Coast RC WSP-wide WSP QG1.11 WA26 Volume recycled sewage supplied: all NR ML

Cassowary Coast RC WSP-wide WSP QG1.17a WA32 Volume potable water supplied: residential 2212.1 ML

Cassowary Coast RC WSP-wide WSP QG1.18a WA34 Volume potable water supplied: non-residential 1064.1 ML

93

Cassowary Coast RC WSP-wide WSP QG1.10 WA61 Volume water sourced: desalination marine water 0 ML

Cassowary Coast RC WSP-wide WSP QG1.12 WA7 Volume water sourced: all 5933.8 ML

Cassowary Coast RC WSP-wide WSP QG1.17b WA91 Volume raw-PT water supplied: residential NR ML

Cassowary Coast RC WSP-wide WSP QG1.18b WA92 Volume raw-PT water supplied: non-residential NR ML

Cassowary Coast RC WSP-wide WSP QG1.20 WF1 Total full-time equivalent water+sewerage employees 78 FTEs

Cassowary Coast RC WSP-wide WSP QG2.10a WS11 Water restriction duration: PWCM 365 days

Cassowary Coast RC WSP-wide WSP QG2.10b WS12 Water restriction duration: Level 1 0 days

Cassowary Coast RC WSP-wide WSP QG2.10c WS13 Water restriction duration: Level 2 0 days

Cassowary Coast RC WSP-wide WSP QG2.10d WS14 Water restriction duration: Level 3 0 days

Cassowary Coast RC WSP-wide WSP QG2.10e WS15 Water restriction duration: Level 4 0 days

Cassowary Coast RC WSP-wide WSP QG2.10f WS16 Water restriction duration: Level 5 0 days

Cassowary Coast RC WSP-wide WSP QG2.11a WS17 Has asset management planning been undertaken in the last 10 yrs? yes yes/no

Cassowary Coast RC WSP-wide WSP QG2.11b WS18 Has drought management planning been undertaken in the last 10 yrs? yes yes/no

Cassowary Coast RC WSP-wide WSP QG2.11c WS19 Has water demand forecasts been developed or reviewed in the last 5 yrs? yes yes/no

Cassowary Coast RC WSP-wide WSP QG2.11d WS20 Has assessment of key capacity constraints of water infrastructure been undertaken in last 10 yrs? yes yes/no

Cassowary Coast RC WSP-wide WSP QG2.11e WS21 Has the timing for potential future supply augmentation been assessed in the last 10 yrs? yes yes/no

Cassowary Coast RC WSP-wide WSP QG2.12 WS22 Months water supply remaining as at 30 June (KPI level) 5 1,2,3,4,5,6

Cassowary Coast RC WSP-wide WSP QG2.13 WS23 Confidence water demand will be met: next 18 mths high

Cassowary Coast RC WSP-wide WSP QG2.14 WS24 Confidence water demand will be met: next 5 yrs fair

Cassowary Coast RC WSP-wide WSP QG2.3 WS3 Available contingency supplies yes yes/no

94

APPENDIX B - WATER COMPLAINTS DATA AND CCRC ACTIONS

1 Number customer complaint was received from within the Cardwell Scheme on 12 August 2020 related to a slight turpentine taste, this had been resolved before, but the taste is still there. WT2020/1266. CCRC Staff scoured Customers service line

1 Number customer complaint was received from within the Cardwell Scheme on 04 September 2020 related to a bitter taste in the water and can’t drink it, Customer thinks there is too much chlorine in the line. WT2020/1398. CCRC Staff scoured main. This Property is at the end of the water main.

1 Number customer complaint was received from within the Cardwell Scheme on 28 September 2020 related to the water supply has had a bitter taste to it on and off for some time now particularly on the weekend that just passed to the point it is not drinkable. WT2020/1530. CCRC Staff flushed main and scoured service

1 Number customer complaint was received from within the Cardwell Scheme on 14 October 2020 related to water coming out of the tap is brown and it is so bad that you can’t wash with it and wouldn’t even consider drinking it. WT2020/1607. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 24 July 2020 related to water at property very dirty, it doesn’t happen all the time but maybe once to twice a week. WT2020/1186. CCRC Staff Scoured Main

1 Number customer complaint was received from within the Innisfail Scheme on 29 July 2020 related to ongoing water supply issues to the property since January 2020, advising the water tastes and smells very chlorinated. WT2020/1210. 15 No. Tests carried out within Property CL2 Free 1.84-1.86, CL2 Total 1.90-2.01, pH 6.91-7.59, Turbidity 0.86-1.21, E-Coli not detected.

1 Number customer complaint was received from within the Innisfail Scheme on 30 July 2020 related to water coming from the water tank in their street needs checking as they believe there is graphite oil in it. WT2020/1215. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 26 August 2020 related to there has been a very smelly odour coming from the water supply in the home since Sunday. The smell is constant and does not subside after the water is running for a while. The smell in the water is also coming from the shower and kitchen tap as well. WT2020/1353. CCRC Staff checked water tested looked fine no smell when Staff were there. Turbidity 0.58, pH 7.61, CL2 1.54.

1 Number customer complaint was received from within the Innisfail Scheme on 19 October 2020 related to their water supply is brown and dirty. It has been like this for a few days and has gradually got worse. WT2020/1636. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 26 October 2020 related to water at the school is very dirty especially in the kitchen taps. WT2020/1676. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 17 November 2020 related to dirt coming through their tap, not sure exactly when it started but is unable to drink the water due to this. WT2020/1787. Suspected Customers flexi hose deteriorating

95

1 Number customer complaint was received from within the Innisfail Scheme on 16 December 2020 related to Council flushing out water on the corner of their street which has made their water brown, it has stained their washing. WT2020/1965. CCRC Staff scoured main again

1 Number customer complaint was received from within the Innisfail Scheme on 24 December 2020 related to pressure reducing in all taps due to fine white grit coming through the water mains, caller advised this issue has been ongoing for a while and that Council workers have attended previously but this issue is persisting. Customer advised that they had to change shower roses recently as water sprays through them sideways rather than forward. If you shake the shower head the grit can be heard rattling inside. WT2021/0016. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 02 January 2021 related to low pressure and calcium build up in all the taps. WT2021/0024. CCRC Staff scoured main and pressure tested, possible internal leak. Turbidity 0.65, pH 6.59, CL2 1.22.

1 Number customer complaint was received from within the Innisfail Scheme on 01 February 2021 related to the water is coming out very coloured WT2021/0192. CCRC Staff installed scour meter

1 Number customer complaint was received from within the Innisfail Scheme on 08 February 2021 related to water turned brown. WT2021/0234. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 10 March 2021 related to water very discoloured and brown. WT2021/0428. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 22 March 2021 related to water is yellow. WT2021/0516. CCRC Staff turned scour on to let the water flow free

1 Number customer complaint was received from within the Innisfail Scheme on 27 April 2021 related to recent water works and contamination of the water lines and water supply. WT2021/0763. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 17 May 2021 related to sporadic dirty water coming from tap. It is brown in colour and happens regularly since approx. 1 month ago when Council did works in the area. Customer is concerned there is potentially dirt seeping into the main somewhere. WT2021/0911. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 20 May 2021 related to brown water. Council had inspected and had advised that it could be rust in Customers plumbing. WT2021/0934. CCRC Staff scoured main

1 Number customer complaint was received from within the Innisfail Scheme on 15 June 2021 related to workers pressure cleaning in front of this property and now their water is brown. WT2021/1102. CCRC Staff scoured main

1 Number customer complaint was received from within the Nyleta Scheme on 08 April 2021 related to water from tap has tasted absolutely awful. WT2021/0652. CCRC Staff tested water and confirmed that it was within all normal ranges. Turbidity 0.31, pH 7.69, CL2 1.89.

1 Number customer complaint was received from within the Tully Scheme on 02 July 2020 related to dirty water. WT2020/1057. CCRC Staff flushed mains to remove dirty water - successful

96

1 Number customer complaint was received from within the Tully Scheme on 24 July 2020 related to water supply is milky white colour and has a smoke coming from it. WT2020/1185. CCRC Staff confirmed air in the line

1 Number customer complaint was received from within the Tully Scheme on 28 July 2020 related to Council has carried out works on their street recently and switched the water off and back on and it has pushed through lots of debris from the mains which has blocked and damaged their filtration system. WT2020/1206. CCRC Changed filters.

1 Number customer complaint was received from within the Tully Scheme on 31 July 2020 related to dirty water at their property since the new water meter was installed. WT2020/1220. CCRC Staff removed object from meter that was causing restriction. Meter reconnected

1 Number customer complaint was received from within the Tully Scheme on 18 August 2020 related to end of line and water needs to be flushed. WT2020/1305. CCRC Staff flushed main until clean. Contacted Owner directly and also scoured service

1 Number customer complaint was received from within the Tully Scheme on 18 August 2020 related to dirty water coming out of upstairs taps. WT2019/1384. Dirty water throughout building. CCRC Staff installed a hydrant outside & scoured line until water become clean

1 Number customer complaint was received from within the Tully Scheme on 22 September 2020 related to dirty brown water since Saturday. WT2020/1482. This was due to a recent main break in the area. CCRC Staff scoured main

1 Number customer complaint was received from within the Tully Scheme on 28 September 2020 related to large bits of dirt in their water. It keeps breaking the irrigation system and other issues. WT2020/1529. CCRC Staff talked to Customer and sorted out problem by flushing pipes

1 Number customer complaint was received from within the Tully Scheme on 07 December 2020 related to dirty water. WT2020/1927. CCRC Staff scoured main

1 Number customer complaint was received from within the Tully Scheme on 16 December 2020 related to dirty water. WT2020/1972. CCRC Staff scoured main

1 Number customer complaint was received from within the Tully Scheme on 03 February 2021 related to dirty water causing to replace his washing machine and tap washers. WT2021/0215. CCRC Staff scoured main

1 Number customer complaint was received from within the Tully Scheme on 08 March 2021 related to discoloured water. WT2021/0402. CCRC Staff Scoured main

1 Number customer complaint was received from within the Tully Scheme on 11 March 2021 related to discoloured water. WT2021/0437. CCRC Staff Scoured main.

1 Number customer complaint was received from within the Tully Scheme on 10 May 2021 related to water has been very murky and cloudy for the last 2 weeks. WT2021/0863. CCRC Staff Scoured service and flushed main.

2 Number customer complaints were received from within the Tully Scheme on 24 June 2021 related to very dirty and brown water doing this all morning. WT2021/1172 & 1173. This was the result of the Fire Brigade carrying out training & practise. CCRC Staff Scoured main.

97

APPENDIX C – CUSTOMER REQUESTS – OUTLIERS IN RESPONSE TIMES (MAINS BREAKS AND LEAKS)

Outlined below is data from customer requests and Council work tasks that summarise outliers in the

response times for each scheme and the factors impacting average response time statistics.

Cardwell response times have been affected by the following CR’s;

WT2019/1502 received on 23 September 2019 but the details in the completion relate to 25

September 2019. , this relates to a major main.

WT2020/0819 received on 15 May 2020 but the details in the completion relate to 18 May

2020 relates to a non-critical main. Low priority-no loss of supply.

WT2020/0917 received on 03 June 2020 but the details in the completion relate to 04 June

2020 relates to a non-critical main. Low priority-no loss of supply

Innisfail response times have been affected by the following CR’s;

WT2020/0227 received on pm of 04 February 2020 but the details in the completion relate to

am on 05 February 2020 relates to a non-critical main. No loss of supply.

WT2020/0849 received early on 25 May 2020 but the details in the completion relate to late

on 25 May 2020. No loss of supply.

WT2020/0895 received on 01 June 2020 but the details in the completion relate to 02 June

2020. No loss of supply. Initially attended 1 June 2020.

Nyleta response times have been affected by the following CR’s;

WT2019/1613 received on 16 October 2019 but the details in the completion relate to 17

October 2020. Loss of pressure but no loss of supply.

WT2020/0319 received early on 15 February 2020 but the details in the completion relate to

late on 15 February 2020.

WT2020/0342 received on 19 February 2020 but the details in the completion relate to 20

February 2020. Loss of supply to park area. Lower priority.

WT2020/0606 received on 04 April 2020 but the details in the completion relate to 05 April

2020. No loss of supply.

Tully response times have been affected by the following CR’s;

WT2019/1141 received on 16 July 2019 but the details in the completion relate to 17 July

2019. Loss of pressure but no loss of supply.

WT2019/1271 received early on 13 August 2019 but the details in the completion relate to

late on 13 August 2019.

98


September 2019. Loss of pressure but no loss of supply.








October 2019. Loss of pressure but no loss of supply. (This is one of the main sources of

timing discrepancy)

WT2019/1641 received on 21 October 2019 but the details in the completion relate to 22

October 2019. , relates to a non-critical rural main. No loss of supply.

WT2020/0156 received early on 28 January 2020 but the details in the completion relate to

late on 28 January 2020.

WT2020/0794 received on late Friday 08 May 2020 but the details in the completion relate to

Monday 11 May 2020. (This is one of the main sources of timing discrepancy. No loss of

supply.

WT2020/0843 received on late Friday 22 May 2020 but the details in the completion relate to

26 May 2020. No loss of supply.

99

APPENDIX D – DATA ON WATER MAIN BREAKS IN ALL SCHEMES

Outlined below is data from customer requests and Council work tasks for each scheme area that

summarise details of water main breaks or leaks in 2020/21.

Cardwell Scheme

Bruce Highway

Jamieson Street is a 1971 100mm AC main

Parker Street is a 1971 100mm AC main

Victoria Street (2 main breaks) is a 1971 100mm AC main different assets

Ellerbeck

Clift Road is a 1992 50mm PVC rural main

Hubinger Road is a 1992 40mm Poly rural main

Lily Creek Road is a 1971 100mm AC rural main

Near Hubinger Road the main adjacent to Bruce Highway at Ellerbeck which is Class 12 White

150mm PVC and runs for just under 4kms.

Kennedy

Bruce Highway (3) is a 1992 100mm PVC rural main

Whitfield Creek Road (2) is a 1992 40mm Poly rural main (this main is currently being replaced

in November 2021)

Port Hinchinbrook (Passage Holdings in liquidation)

Trade Winds Drive (Private main)

Innisfail Scheme

Council has identified a 300mm AC Trunk Main (Palmerston Highway) installed in 1968 as

contributing to a continuing high number of emergency call outs and potentially substantial

water losses, mainly due to the failure of rubber collars. The AC has been identified as being

in good condition. Of the 54 No. Main Breaks recorded 8 No. were attributed to this Asset.

Belvedere

Bella Vista Avenue (2 main breaks) is a 1971 100mm AC main

Bona Avenue is a 1971 100mm AC main

Bon Villa Avenue is a 100mm AC main

Dodds Road area (3 main breaks)

Palmerston Drive is a 300mm AC Trunk Main (see above)

Palmerston Highway 250mm Steel Trunk main

100

Boogan

Sorbello Road is a 1962 100mm AC main

Cullinane

Peter Street is a 1999 50mm Poly main

East Innisfail

Cargill Street is a 1981 100mm AC main

Carmel Street is a 1976 100mm AC main

Esplanade is a 1933 80mm CI main

Etty Bay

Etty Bay Road

Eubenangee

Goldmine Road is a 1981 100mm AC main

Goondi Bend

Hickory Street is a 1966 100mm AC main

Goondi Hill

Wattle Street is a 1958 100mm AC main

Innisfail

Ernest Street this section has been replaced in the middle of 2021

Grace Street is a 2006 150mm DICL main

Laurie Street is a 1933 250mm Steel trunk main

Rankin Street this section has been replaced at the end of 2020

Innisfail Estate

Seymour Street is a 1985 50mm Poly main

Mena Creek

Mena Creek Road

Mighell

Backhaus Street (2 main breaks) this has been replaced in 2021 after a number of breaks

O’Briens Hill

Palmerston Highway (2 main breaks) is a 1957 100mm AC main

Shaw Road (5 main breaks) is a 150mm AC main

101

Pin Gin Hill

Mark Close is a 1998 100mm PVC main

Marco Close is a 1982 100mm AC main

Plus the main supplying Pin Gin Reservoir off the Palmerston Highway (4 breaks). Likely

related to high pump pressure and possible pressure surging. Generally 1982 100mm AC

mains.

South Innisfail

Couche Street is a 100mm PVC main

South Johnstone

Hynes Street is a 1953 100mm AC main

Stockton

Stockton Road is a 63mm Poly rural main

Sundown

Sundown Road (2 main breaks), Sundown 100mm AC rural mains

Upper Daradgee

Upper Daradgee Road (2 main breaks) is a 1979 AC rural main (a section of this road has been

realigned, along with the adjacent water main, which has been renewed)

Wangan

Meyer Avenue (3 main breaks) is a 150mm PVC main

Wewak Street is a 2010 100mm PVC main

Nyleta Scheme

Council identified a number of repeat call outs to a rural main that supplies one property at the end

of Granadilla Road, installed in 2009 it is 63mm Poly. Of the 20 main breaks in Nyleta, 5 were attributed

to this area. This main has had sections replaced in the past and a larger section of main has been

replaced late 2021.

El Arish

Bruce Highway is 63mm Poly ring main serving 3 properties

Bruce Highway is 1975 100mm PVC main

Kurrimine Beach

Murdering Point Road

102

Mission Beach

Alexander Drive

Endeavour Avenue is 1972 100mm AC main

Kent Close is a 1989 100mm PVC main

Reef Close (Private Main)

Shepherd Close is a 2008 150mm PVC main

No. 4 Branch

Gauci Road is a 2015 63mm Poly rural main

Silkwood

Formosa Road is an 1964 80mm AC rural main

Silkwood Japoon Road is a 1960 100mm AC main




Walter Lever Estate Road is a 2013 100mm PVC main

Tully Scheme

A significant number of water main assets in Tully were installed by local farmers. In the 1990’s many

of these donated assets were polyethylene or white pvc. These pipelines are generally inferior quality

(class) pipe, installed at relatively shallow depths and lacking proper bedding and backfill. In many

cases “as dug material” was put back over and around the pipe including large rocks and “sharp” stone.

Many of these mains are located near sugar cane farms, which during planting and harvesting time

rely on heavy machinery to carry out the majority of the work. Also, during this time, a large number

of cane trains run along these areas where they are in close proximity to some water mains, with the

resulting vibration also causing challenges. Ground movement from large changes in soil moisture

conditions are also another factor.

These rural mains are now accounting for a substantial proportion of emergency call outs. A number

of these rural mains have also been identified by Council as being uneconomic due to their failure

history, very long lengths of main, few connections and surprisingly low water consumption. Until

these mains are either replaced or decommissioned, the large numbers of breaks in these areas will

continue. Of the 92 main breaks recorded during 2020-2021, 2 of the rural mains accounted for 30 of

the call outs, these have had replacement works carried out during 2020 and 2021. Of the remaining

62 main breaks 43 are associated with rural mains. A number of the uneconomical mains are having

renewal work being undertaken in the absence of any formal policy to reduce the water service area

by decommissioning mains.

103

Birkalla

Frazer Road an unrecorded 40mm rural ring main to be investigated

Carmoo

Lindsay Road (2 main breaks) is a 1991 100mm PVC rural main different assets

Djarawong

Djarawong Road (5 Main Breaks) is a 1991 50mm PVC rural main

Gabiola Road (4 main breaks) is a 1997 40mm Poly Rural main

Old Tully Road is a 1991 100mm PVC Rural main

Schumann Road is a 1997 50mm Poly rural main

East Feluga

East Feluga Road (4 main breaks) is a 1997 50mm Poly rural main different assets

East Feluga Road is a 1991 100mm PVC Rural main

Landau Road is a 1991 40mm PVC rural main

Feluga

Feluga Road (5 main breaks) is a 1970 100mm AC rural main different assets

Jack Drive is a 2012 50mm Poly rural main

Hull Heads

Luff Street is a 1970 150mm AC rural main

Luff Street is a 1970 100mm AC main

Jarra Creek

McQuillan Road is a 1997 50mm Poly rural main

Mullins Road is a 2000 100mm PVC rural main

Tully Gorge Road (3 main breaks) is a 1992 50mm Poly rural main

Lower Tully

Collins Road (2 main breaks) is a 1997 50mm Poly rural main a section of this main was

replaced in 2021

Kelly Road (2 main breaks) is a 1991 40mm PVC rural main two sections of this main have been

replaced in 2020

Merryburn

Skardon Road is a 40mm PVC Rural main

Tully Mission Beach Road is a 1983 50mm PVC Rural main

104

Midgenoo

Midgenoo Road is a 1991 100mm PVC main

Rockingham

Jodrell Road (2 main breaks) is 1991 60mm Poly rural main (a couple of sections of this main

have been replaced late 2021)

Rockingham Road (14 main breaks) is a 2002 50mm PVC rural main servicing very few

properties, with different assets (two sections of these mains have been replaced late in 2020

and 2021)

Silky Oak

Jack Evans Drive (2 main breaks) is a 50mm poly rural main

Lentini Drive is a 2000 40mm poly rural main

South Mission Beach

Jackey Jackey Street

Kennedy Esplanade is a 1976 100mm AC main

Tully

Blackman Street is a 2020 100mm PVC main installation error

Bryant Street

Maple Terrace is a 1983 50mm PVC main

Mars Street (2 main breaks) was an old 100mm CI main, which has been replaced during 2021

McQuillen Street (2 main breaks) is a 1953 100mm CI main different assets

Murray Street

Sandy Creek Road (Tully Gorge Road) (17 main breaks) this section of rural main has been the

source of a high number of breaks in the past, partially brought about by poor work practices

by Council, this main has now been decommissioned by using a parallel main in better

condition

Theodore Street is a 1965 100mm AC main

Tully Heads

Muir Street is a 1991 50mm PVC main

Wongaling Beach

Guifre Crescent is a 1975 100mm AC main

Reid Road is a 1975 150mm AC main

Reid Road (2 main breaks) is a 1975 40mm PVC main different assets

105

APPENDIX E - WATER QUALITY DATA ALL SCHEMES Cassowary Coast Regional Council

Annual Report - 1 July 2020 to 30 June 2021

Innisfail Water Scheme

Note: Queensland Health Forensic and Scientific Services (QLD Health FSS)

Scheme

Component

(Source

Water,

Treatment,

Reticulation)

Parameter Comments Unit of

Measure

Frequency of

Sampling

Total No. of

Samples

Collected

No. of

Samples in

which

parameter

was

Detected

No of

Samples

exceeding

Water

Quality

Criteria

Min

concentration

Max

concentration

Average

concentration

(Mean)

Limit of

Reporting (LOR) Laboratory Name

SW E-Coli RAW Started Testing June 2017 mg/L weekly 47 47 47 3 50 21 <1 In house

SW Nitrate mg/L Bi monthly 5 5 0 0.17 .41 .27 50 QLD Health FSS (Brisbane)

SW Sulphate mg/L Bi monthly 5 5 0 0.7 0.9 0.8 1 QLD Health FSS (Brisbane)

SW Aluminium (acid-soluble) mg/L Bi monthly 5 5 0 <0.03 0.04 <0.03 0.05 QLD Health FSS (Brisbane)

SW Boron mg/L Bi monthly 5 5 0 <0.02 <0.02 <0.02 0.02 QLD Health FSS (Brisbane)

SW Copper mg/L Bi monthly 5 5 0 <0.003 0.003 <0.03 0.03 QLD Health FSS (Brisbane)

SW Iron mg/L Bi monthly 5 5 0 <0.01 0.12 .008 0.01 QLD Health FSS (Brisbane)

SW Manganese mg/L Bi monthly 5 5 0 <0.001 <0.001 <0.001 0.01 QLD Health FSS (Brisbane)

SW Zinc mg/L Bi monthly 5 5 0 <0.06 <0.06 <0.06 0.01 QLD Health FSS (Brisbane)

SW Fluoride (naturally occurring) mg/L Bi monthly 5 5 0 0.02 0.03 0.02 0.05 QLD Health FSS (Brisbane)

SW Total Pesticides Bi monthly Start date Feb 2017 µg/L Bi monthly 915 915 0 0.00 0.00 0.00 Various QLD Health FSS (Brisbane)

SW Imidacloprid DWI-7-478-00012, Incident Date 02-

03-2012

µg/L Bi monthly 6 1 1 0.03 0.03 0.03

QLD Health FSS (Brisbane)

SW pH pH Units Daily 270 270 0 6.31 7.69 7.29 0.01 In house

SW Turbidity NTU Daily 270 270 0 0.9 130 8.05 0.01 In house

WTP/STOTERS Nitrate mg/L Bi monthly 5 5 0 0.16 0.49 .3 <0.5 QLD Health FSS (Brisbane)

WTP/STOTERS Sulphate mg/L Bi monthly 5 5 0 0.7 0.8 0.7 1 QLD Health FSS (Brisbane)

WTP/STOTERS Aluminium (acid-soluble) mg/L Bi monthly 5 5 0 <0.03 <0.03 <0.03 0.05 QLD Health FSS (Brisbane)

106

WTP/STOTERS Boron mg/L Bi monthly 5 5 0 <0.02 <0.02 <0.02 0.02 QLD Health FSS (Brisbane)

WTP/STOTERS Copper mg/L Bi monthly 5 5 0 <0.03 0.081 0.04 0.03 QLD Health FSS (Brisbane)

WTP/STOTERS Iron mg/L Bi monthly 5 5 0 <0.01 <0.01 <0.01 0.01 QLD Health FSS (Brisbane)

WTP/STOTERS Manganese mg/L Bi monthly 5 5 0 <0.001 <0.001 <0.001 0.01 QLD Health FSS (Brisbane)

WTP/STOTERS Zinc mg/L Bi monthly 5 5 0 <0.06 <0.06 <0.06 0.01 QLD Health FSS (Brisbane)

WTP/STOTERS Fluoride (naturally occurring) mg/L Bi monthly 5 5 0 0.02 0.04 0.02 0.05 QLD Health FSS (Brisbane)

WTP/STOTERS Total Pesticides Bi monthly Start date Feb 2017 µg/L Bi monthly 3843 3843 0 0.00 0.00 0.00 Various QLD Health FSS (Brisbane)

WTP/STOTERS Imidacloprid DWI-7-478-00012, Incident Date 02-

03-2012

µg/L Bi monthly 12 0 0 <0.02 <0.02 <0.02


WTP pH pH Units Daily 266 266 0 7.0 7.89 7.50 0.01 In house

WTP Turbidity NTU Daily 271 271 0 0 .28 0.05 0.01 In house

WTP Chlorine (free) mg/L Daily 271 271 0 1.31 2.45 2.06 0.01 In house

R Nitrate mg/L Bi monthly 26 26 0 <0.005 .51 .30 <0.5 QLD Health FSS (Brisbane)

R Sulphate mg/L Bi monthly 26 26 0 0.7 0.9 0.7 1 QLD Health FSS (Brisbane)

R Aluminium (acid-soluble) mg/L Bi monthly 26 26 0 <0.03 0.04 0.04 0.05 QLD Health FSS (Brisbane)

R Boron mg/L Bi monthly 26 26 0 <0.02 <0.02 <0.02 0.02 QLD Health FSS (Brisbane)

R Copper mg/L Bi monthly 26 26 0 <0.03 0.08 0.01 0.03 QLD Health FSS (Brisbane)

R Iron mg/L Bi monthly 26 26 0 <0.01 0.12 0.03 0.01 QLD Health FSS (Brisbane)

R Manganese mg/L Bi monthly 26 26 0 <0.01 <0.01 <0.01 0.01 QLD Health FSS (Brisbane)

R Zinc mg/L Bi monthly 26 26 0 <0.06 <0.06 <0.06 0.01 QLD Health FSS (Brisbane)

R Fluoride (naturally occurring) mg/L Bi monthly 26 26 0 0.02 0.04 0.02 0.05 QLD Health FSS (Brisbane)

R Total Pesticides µg/L Bi monthly 2562 2562 0 0.00 0.00 0.00 various QLD Health FSS (Brisbane)

R Imidacloprid DWI-7-478-00012, Incident Date 02-

03-2012

µg/L Bi monthly 24 0 8 <0.02 <0.02 <0.02


R Perfluorooctanoic acid (PFOA) Tested 13/07/2018 µg/L One off Test 1 1 0 <0.007 <0.007 <0.007 0.56 QLD Health FSS (Brisbane)

R Perfluorohexanesulfonic acid

(PFHxS)

Tested 13/07/2018 µg/L One off Test 1 1 0 <0.005 <0.0005 <0.005 0.07


R Perfluorooctanesulfonic acid

(PFOS)



R PFOS / PFHxS Tested 13/07/2018 µg/L One off Test 1 1 0 <0.01 <0.01 <0.01 0.07 QLD Health FSS (Brisbane)

107

R pH pH Units weekly 216 216 0 6.60 9.74 7.95 0.01 In house

R Turbidity

NTU Weekly 274 274 0 0 1 .2 0.01 In house

R Chlorine (free) 15/01/20 E-COLI TAKEN – NO

DETECTION

mg/L weekly 274 274 0 .2 2.24 1.16 0.01

In house

R Chlorine (Total)

mg/L weekly 254 254 0 .18 2.39 1.24 0.01 In house

R

E-Coli CFU/100mL monthly + 1

Additional weekly

sample

125 0 0 0.00 0.00 0.00 <1

In house

R

E-Coli CFU/100mL 3 monthly+ 1

random site

monthly

28 0 0 0.00 0.00 0.00 <1

NATA Labatory - SGS



Nyleta Water Scheme


Scheme

Component

(Source

Water,

Treatment,

Reticulation)


Measure

Frequency of

Sampling

Total No.

of

Samples

Collected

No. of

Samples in

which

parameter

was

Detected

No of

Samples

exceeding

Water

Quality

Criteria

Min

concentration

Max

concentration

Average

concentration

(Mean)

Limit of

Reporting

(LOR)

Laboratory Name

SW E-Coli RAW Started Testing June 2017 – weekly

testing.

CFU/100mL weekly 82 82 73 0 51 22 <1

In house

SW Nitrate mg/L Bi monthly 31 31 31 5 54 31 <0.5 QLD Health FSS (Brisbane)

SW Sulphate mg/L Bi monthly 9 9 0 <0.05 3.2 0.67 1 QLD Health FSS (Brisbane)

SW Aluminium (acid-soluble) mg/L Bi monthly 9 9 0 0.8 0.9 0.8 0.05 QLD Health FSS (Brisbane)

SW Boron mg/L Bi monthly 9 9 0 <0.03 <0.03 <0.03 0.02 QLD Health FSS (Brisbane)

SW Copper mg/L Bi monthly 9 9 0 <0.02 <0.02 <0.02 0.03 QLD Health FSS (Brisbane)

SW Iron mg/L Bi monthly 9 9 0 <0.03 0.04 <0.03 0.01 QLD Health FSS (Brisbane)

SW Manganese mg/L Bi monthly 9 9 0 <0.01 0.04 0.22 0.01 QLD Health FSS (Brisbane)

108

SW Zinc mg/L Bi monthly 9 9 0 <0.01 <0.01 <0.01 0.01 QLD Health FSS (Brisbane)

SW Fluoride (naturally occurring) mg/L Bi monthly 9 9 0 <0.06 0.03 0.04 0.05 QLD Health FSS (Brisbane)

SW Total Pesticides Bi monthly Start date Feb 2017 mg/L Bi monthly 2013 2013 0 0.00 0.00 0.00 various QLD Health FSS (Brisbane)

SW

Imidacloprid Only 1 test result out of 6 samples

collected over period 1 July 2019 to

30 June 2020.

µg/L Bi monthly

6 0 0 <0.02 <0.02 <0.02


R Nitrate 12 12 0.02 0.05 0.03

R Sulphate 12 12 0 3.2 1.06

R Aluminium (acid-soluble) 12 12 0.8 1.2 0.8

R Boron 12 12 <0.01 0.02 0.01

R Copper 12 12 <0.001 0.1 0.1

R Iron 12 12 <0.06 <0.06 <0.06

R Manganese 12 12 0.04 0.04 0.04

R Zinc 12 12 <0.002 <0.2 <0.002

R Fluoride (naturally occurring) Tested 13/07/2018 µg/L One off Test 12 12 0 <0.007 0.03 0.01 0.56 QLD Health FSS (Brisbane)


(PFHxS)




(PFOS)




R pH pH Units Bi Weekly 514 514 0 5.6 9.98 7.67 R In house

R Turbidity NTU Bi Weekly 494 494 0 0 3.8 0.73 R In house

R Chlorine (free) mg/L Bi Weekly 511 511 0 0.29 3.30 1.69 R In house

R Chlorine(Total) mg/L Bi Weekly 411 411 0 021 3.45 1.71 R In house

R


Additional weekly

sample

102 102 0 0.00 0.00 0.00 R

In-House

R


random site

monthly

20 0 0.00 0.00 0.00 R

NATA Labatory - SGS

109



Tully Rural (Bulgun) Water Scheme


Scheme

Component

(Source

Water,

Treatment,

Reticulation)


Measure

Frequency of

Sampling

Total No.

of

Samples

Collecte

d

No. of

Samples

in which

paramete

r was

Detected

No of

Samples

exceedin

g Water

Quality

Criteria

Min

concentratio

n

Max

concentratio

n

Average

concentratio

n (Mean)

Limit of

Reportin

g (LOR)

Laboratory Name

SW E-Coli Raw Water

CFU/100m

L

weekly 48 48 48 3 201+ 65 <1

In house

SW Nitrate mg/L every 2nd month 6 6 0 .05 0.18 0.13 <0.5 QLD Health FSS (Brisbane)

SW Sulphate mg/L every 2nd month 6 6 0 0.8 0.9 0.85 1 QLD Health FSS (Brisbane)

SW Aluminium (acid-soluble) mg/L every 2nd month 6 6 0 0.03 0.03 0.03 0.05 QLD Health FSS (Brisbane)

SW Boron mg/L every 2nd month 6 6 0 0.02 0.02 0.02 0.02 QLD Health FSS (Brisbane)

SW Copper mg/L every 2nd month 6 6 0 0.00 0.0 0.0 0.03 QLD Health FSS (Brisbane)

SW Iron mg/L every 2nd month 6 6 0 0.01 0.01 0.01 0.01 QLD Health FSS (Brisbane)

SW Manganese mg/L every 2nd month 6 6 0 0.00 0.00 0.00 0.01 QLD Health FSS (Brisbane)

SW Zinc mg/L every 2nd month 6 6 0 0.06 0.06 0.06 0.01 QLD Health FSS (Brisbane)

SW Fluoride (naturally occurring) mg/L every 2nd month 6 6 0 0.02 0.05 0.03 0.05 QLD Health FSS (Brisbane)

SW Total Pesticides ug/L every 2nd month 1602 1602 0 0.00 0.00 0.00 Various QLD Health FSS (Brisbane)



(PFHxS)




(PFOS)




110

R Nitrate mg/L every 2nd month 12 12 0 0.16 0.22 0.18 0.5 QLD Health FSS (Brisbane)

R Sulphate mg/L every 2nd month 12 12 0 0.80 1.00 0.86 1 QLD Health FSS (Brisbane)

R Aluminium (acid-soluble) mg/L every 2nd month 12 12 0 0.03 0.09 0.04 0.05 QLD Health FSS (Brisbane)

R Boron mg/L every 2nd month 12 12 0 0.02 0.02 0.02 0.02 QLD Health FSS (Brisbane)

R Copper mg/L every 2nd month 12 12 0 0.00 0.01 0.00 0.03 QLD Health FSS (Brisbane)

R Iron mg/L every 2nd month 12 12 0 0.01 0.02 0.01 0.01 QLD Health FSS (Brisbane)

R Manganese mg/L every 2nd month 12 12 0 0.00 0.00 0.00 0.01 QLD Health FSS (Brisbane)

R Zinc mg/L every 2nd month 12 12 0 0.06 0.07 0.06 0.01 QLD Health FSS (Brisbane)

R Fluoride (naturally occurring) mg/L every 2nd month 12 12 0 0.02 0.05 0.03 0.05 QLD Health FSS (Brisbane)

R pH pH Units 2 x weekly 421 421 0 6.5 8.38 7.49 0.01 In house

R Turbidity NTU 2 x weekly 420 420 1 .14 7.93 .74 0.01 In house

R Chlorine (free) mg/L 2 x weekly 421 421 0 .21 3.84 2.12 0.01 In house

R Chlorine (Total) mg/L 2 x weekly 421 421 0 0.23 3.9 2.23 0.01 In house

R

E-Coli Rain Events:

July 1st, 9th. Dec 29th 2019.

(Detection Dec. 30th)

Jan 29th, Feb 25th, Mar 11th, April

16th, May 19th 2020.

CFU/100m

L

monthly + 1

Additional weekly

sample 96 0 0 0 0 0 <1

In house

R

E-Coli External Testing.

Detection on 3rd July 2019

CFU/100m

L

3 monthly+ 1

random site

monthly

24 0 0 0 0 0 <1

NATA Labatory - SGS



Tully (Boulder) Water Scheme


111

Scheme

Component

(Source

Water,

Treatment,

Reticulation)


Measure

Frequency of

Sampling

Total No.

of

Samples

Collected

No. of

Samples in

which

parameter

was

Detected

No of

Samples

exceeding

Water

Quality

Criteria

Min

concentration

Max

concentration

Average

concentration

(Mean)

Limit of

Reporting

(LOR)

Laboratory Name

SW E-Coli CFU/100m

L

weekly 48 48 48 2 201+ 51 <1

In house

SW Nitrate mg/L every 2nd month 6 6 0 029 0.42 0.37 0.5 QLD Health FSS (Brisbane)

SW Sulphate mg/L every 2nd month 6 6 0 0.80 .80 .80 1 QLD Health FSS (Brisbane)

SW Aluminium (acid-

soluble)

mg/L every 2nd month 6 6 0 0.03 0.04 0.04 0.05


SW Boron mg/L every 2nd month 6 6 0 0.02 0.02 0.02 0.02 QLD Health FSS (Brisbane)





SW Fluoride (naturally

occurring)



SW Total Pesticides ug/L every 2nd month 1602 1602 0 0.00 0.00 0.00 Various QLD Health FSS (Brisbane)

R Perfluorooctanoic

acid (PFOA)



R Perfluorohexanesulf

onic acid (PFHxS)



R Perfluorooctanesulf

onic acid (PFOS)





R Sulphate mg/L every 2nd month 12 12 0 0.80 0.90 0.85 1 QLD Health FSS (Brisbane)

112

R Aluminium (acid-

soluble)



R Boron mg/L every 2nd month 12 12 0 0.02 0.02 0.02 0.02 QLD Health FSS (Brisbane)

R Copper mg/L every 2nd month 12 12 0 0.00 0.00 0.00 0.03 QLD Health FSS (Brisbane)


R Manganese mg/L every 2nd month 12 12 0 0.00 0.00 0.00 0.01 QLD Health FSS (Brisbane)

R Zinc mg/L every 2nd month 12 12 0 0.06 0.06 0.06 0.01 QLD Health FSS (Brisbane)

R Fluoride (naturally

occurring)



R pH pH Units 2 x weekly 469 469 0 6.51 8.5 7.29 0.01 In house

R Turbidity

NTU 2 x weekly 469 469 0 0.13 4.68 .91 0.01 In house

R Chlorine (free)

mg/L 2 x weekly 469 469 0 0.24 3.48 1.84 0.01 In house

R

Chlorine (Total)

mg/L 2 x weekly

469 469 0 0.27 3.55

1.93

0.01

In house

R E-Coli CFU/100m

L

monthly + 1 Additional

weekly sample 111 0 0 0.00 0 0 <1

In house

R

E-Coli External Testing

CFU/100m

L

3 monthly+ 1 random

site monthly 30 0 0 0.00 0.00 0.00 <1

NATA Labatory - SGS



113

Cardwell Water Scheme


Scheme

Component

(Source

Water,

Treatment,

Reticulation)


Measure

Frequency of

Sampling

Total No.

of

Samples

Collected

No. of

Samples in

which

parameter

was

Detected

No of

Samples

exceeding

Water

Quality

Criteria

Min

concentration

Max

concentration

Average

concentration

(Mean)

Limit of

Reporting

(LOR)

Laboratory Name

SW E-Coli

CFU/100mL weekly 48 48 48 6 201+ 98 <1 In house

SW Nitrate mg/L every 2nd month 6 6 0 0.05 0.11 0.08 0.5 QLD Health FSS (Brisbane)

SW Sulphate mg/L every 2nd month 6 6 0 0.80 1 0.88 1 QLD Health FSS (Brisbane)

SW Aluminium (acid-soluble) mg/L every 2nd month 6 6 0 0.03 0.06 0.04 0.05 QLD Health FSS (Brisbane)

SW Boron mg/L every 2nd month 6 6 0 <0.02 <0.02 <0.02 0.02 QLD Health FSS (Brisbane)





SW Fluoride (naturally occurring) mg/L every 2nd month 6 6 0 0.03 0.04 0.03 0.05 QLD Health FSS (Brisbane)

SW Total Pesticides mg/L every 2nd month 1602 1602 0 0.00 0.00 0.00 .01 QLD Health FSS (Brisbane)



(PFHxS)




(PFOS)





R Sulphate mg/L every 2nd month 12 12 0 .3 1.00 0..84 1 QLD Health FSS (Brisbane)

R Aluminium (acid-soluble) mg/L every 2nd month 12 12 0 0.03 0.1 0.05 0.05 QLD Health FSS (Brisbane)

R Boron mg/L every 2nd month 12 12 0 <0.02 0.02 <0.02 0.02 QLD Health FSS (Brisbane)

R Copper mg/L every 2nd month 12 12 0 0 0.09 0.02 0.03 QLD Health FSS (Brisbane)


114

R Manganese mg/L every 2nd month 12 12 0 0 0.0 0.0 0.01 QLD Health FSS (Brisbane)

R Zinc mg/L every 2nd month 12 12 0 <0.06 0.06 <0.06 0.01 QLD Health FSS (Brisbane)

R Fluoride (naturally occurring) mg/L every 2nd month 12 12 0 .02 0.04 0.03 0.05 QLD Health FSS (Brisbane)

R pH Low pH when using bore water emergency

supply

pH Units 2 x weekly 412 412 0 6.50 8.25 7.36 0.01

In house

R Turbidity

NTU 2 x weekly 408 408 0 0.05 1.95 0.51 0.01 In house

R Chlorine (free)

mg/L 2 x weekly

412 412 2 under /0

over .03 3.49 1.70 0.01

In house

R Chlorine (Total) mg/L 2 x weekly 412 412 0 over 0.06 3.79 1.79 0.01 In house

R


Additional weekly

sample

95 0 0 0.00 0 0.00 <1

In house

R


random site

monthly

24 0 0 0.00 0.00 0.00 <1

NATA Labatory - SGS

115

APPENDIX F - DWQMP IMPROVEMENT PLAN WITH STATUS REPORT ON ACTIONS

116

IP Number Description Type Scheme Interim Short Term Long Term Effects Priority Start Finish Action By Start Progress as at

June 2021

Finish

IP-1 - Incident

Response

Procedures

Develop an

incident response

procedures to

document

council’s

response to

critical water

quality incidents

Operational Innisfail

Nyleta

Tully

Cardwell

Develop basic

Incident

response

procedures that

covers critical

incidents with

Water Supply

Incident

Response

Manual to be

improved in

response to

specific water

quality issues

Procedures to be

reviewed and up

dated during

regular reviews of

DWQMP

Likelihood M Interim -

Jan 2012

Short Term

- July 2012

Long Term -

2014

July-2012

2014

2018

Mgr Water Review

completed

6/2020.

Ongoing

IP-2 - SCADA

Support

Guarantee

support for

councils SCADA

components

through the

implementation

of a panel of

provides type

contract or a

service level

agreement


Nyleta

Tully

Cardwell

Develop Panel of

providers for

SCADA support

Support

agreement to

be put in place if

required for the

support of

SCADA services

to guarantee

response time

and levels of

service from

contract

personnel (SLA)

Review Contract

on an Annual

Basis to ensure

adequate service

and performance

levels are

achieved by

contractors either

with panel of

providers or a

formalised SLA

Likelihood H Interim -

Jan 2012

Short Term

-Dec 2012

Long Term -

Dec 2014

Dec 2012

Dec 2014

Ongoing

Eng Water Jan-15 SLA with

Welcon in

2020/21

Ongoing

IP-3 - Electrical

Support

Guarantee

support for

councils electrical

components

through the

implementation

of a panel of

provides type

contract or a

service level

agreement


Nyleta

Tully

Cardwell

Develop Panel of

providers for

Electrical

support

Support

agreement to

be put in place

for the supply of

Electrical

services to

guarantee

response time

and levels of

service from

contract

personnel-

Panel of

Providers

agreement with

interested local

and interstate

suppliers

Review Contract

on an Annual

Basis to ensure

adequate service

and performance

levels are

achieved by

contractors


Jan 2012

Short Term

-Dec 2012

Long Term -

Dec 2014

Dec 2012

Dec 2014

Ongoing

Mgr Water CCRC Trades

and Technical

Procurement

Arrangement

for 2020/21.

Arrangements

with 3 local

suppliers.

Ongoing

117

IP-4 -

Operational

Procedure

manual

Develop an

operational

procedure

manual that

documents and

procedures this

will reduce the

likelihood of

incorrect

operations of the

Water supply

system


Nyleta

Tully

Cardwell

Develop Critical

Operational

Procedures in a

draft procedures

manual

Develop an

operational

procedure

manual that

outlines

operational

procedures and

reference

control

parameters and

set points.

Maintain and

review manual on

an annual basis

through the

formation of a

review team that

consists of

operational,

maintenance and

engineering

personnel


March

2012

Short Term

-Dec 2013

Long Term -

Dec 2014

Dec 2013

Dec 2014

Ongoing

Mgr Water Critical control

pts manual

developed and

reviewed June

2021.

DWQMP Audit

April 2020

recommendatio

ns of

improvements

Ongoing

IP-5 - Water

Main Asset

Management

system

Development of a

system that

manages the Civil

assets to reduce

the likelihood of

unplanned

failure. System

will utilise

Councils new

corporate

management

system, Tech

One. This will

reduce the

likelihood of

asset failure.


Nyleta

Tully

Cardwell

Repair main on

an as needs

basis. Conduct

training activities

and data entry in

accordance with

Councils IT

department

project time

lines

Integrate

existing

management

systems into

new software.

Developing

automated

inspection and

maintenance

programs and

schedules.

Develop data

capture,

reporting

programs and

asset

management

systems.

Review and

streamline

operational use

of the system.

Develop forward

works plans

based on analysis

of asset

information.


Aug 2011

Short Term

-Oct 2012

Long Term -

2016

Oct 2012

2016

On Going

Mgr Water Asset failure

info captured by

Program

Planner.

Software

systems not

purchased due

to budget

constraints and

assessment that

system was not

suitable.

Ongoing

software

improvements

by Tech One.

Water and

Sewerage AMP

adopted June

2019

Ongoing

IP-6 - SCADA

Implementati

on

Implementation

of SCADA

monitoring at

critical sites

based on risk to

the quality of

water within the

designated

scheme. SCADA

will assist with

the operational

Capital Innisfail

Nyleta

Tully

Cardwell

Investigation of

suitability of

current

technology and

feasibility of

system.

Develop a

funded program

that enable all

high risk sites to

be prioritised.

Install trial

system on

critical

infrastructure

and monitor

Install SCADA to

sites in

accordance with

the program

Likelihood

and

Consequenc

es

H Interim -

2011

Short Term

- Jun-2013

Long Term -

Jun 2016

Jun-2013

Jun 2016

Jun 2021

Mgr Water 2013 SCADA of all key

water

infrastructure

completed

2018

118

monitoring of

equipment and

provide data for

Capture and

Analysis of the

system to be

used to minimise

both likelihood

and

consequences

performance

and suitability.

IP-7 - DWQMP

ratification by

Council

Ratification of

the plan to

council will assist

in the knowledge

and funding of


Nyleta

Tully

Cardwell

Plan to be

approved by

OWSR

DWQMP to be

ratified by

council to

ensure that

adequate

funding is

allocated based

on the priority

of the plan

Develop

educational

program for

council on the

importance of

funding and

utilise systems to

demonstrate

effect of funding

reductions


Dec 2011

Short Term

- August

2012

Long Term -

Ongoing

Aug 2012

Sep 2012

Ongoing

Mgr Water June 2020

Revision.

Accepted by

Council

June

2020

IP-8 -

Reservoir

Inspection

program

Program to

inspect reservoirs

and to confirm

risk ratings that

have been

applied


Nyleta

Tully

Cardwell

Develop

Reservoir

inspection

program

coupled with

condition

assessments and

allocation of

funding to

rectify any

identified issues

Perform

inspections in

accordance with

the program

Maintain and

review on a

regular basis

Consequenc

e

H Interim -

July 2012

Short Term

-Dec 2012

Long Term -

Dec 2013

Dec 2012

Dec 2013

Ongoing

Program

Planner

2015 Some repairs

req'd at Flying

Fish Roof and

WTP Clear

Water Basin.

Ongoing.

Flying

Fish res

roof in

early

2022.

IP-9 -

Ageing

Infrastructure

Program to

identify and

replace ageing

infrastructure to

ensure minimal

service

interruptions as

possible. This

system will

require

significant

Operational/

Capital

Innisfail Repair mains on

and as fail basis

Program to be

developed that

will identify the

amount of

1930-35 Mains

currently in

service and

investigate

condition. Then

funding to be

allocated based

Implement

replacement of

mains based on

the asset

management

program

Likelihood

and

Consequenc

e

H Interim -

Existing

Short Term

- 2015

Long Term -

2020

ongoing

2016

2025

Mgr Water 14/15 10 yr capital

works program

15/16 to 2025

allows for

replacement of

all CI unlined

mains in

Innisfail and

Tully. Capital

works

underway. CI

Ongoing

119

funding

allocation and a

program to

ensure

replacement of

critical civil

infrastructure

on councils

financial ability.

Program to be

based on asset

management

principles

renewal 60%

complete in

Innisfail. 65% in

Tully

IP-10 - Nodule

Growth in CI

Mains

Program to

identify and

replace affected

infrastructure.

This system will

require

significant

funding

allocation and a

program to

ensure

replacement of

critical civil

infrastructure

Operational/

Capital

InnisfailNyleta Flush and

replace mains on

an as required

basis and

Condition

assessment

performed at

time of failure

Program to be

developed that

will identify

extent of nodule

growth along

with funding

options to be

aligned with

Council

capabilities

Pigging or

cleaning of mains

in accordance

with program

Consequenc

e

H Interim -

ExistingSho

rt Term -

2015Long

Term -

2020

Ongoing2016-

2020

Mgr Water 14/15 Replacement

program as

above.

IP-13 -

Backflow

Prevention

Program

Implement a

functional

backflow

prevention

program in

accordance with

the WS(S&R) Act

2008 and

Plumbing Code.

Operational Innisfail Appoint Suitable

officer to begin

development of

program

Develop a

program for

adoption by

council

Implement and

maintain

backflow

program across

Council

Consequenc

e

Interim -

Jun 2012

Short Term

-Oct 2012

Long Term -

Aug 2014

Oct 2012

Oct 2017

Ongoing

Eng Water May-

16

Council

backflow

prevention

policy

introduced in

Dec 2020 with 2

year amnesty to

have all

backflow

devices

registered.

CCRC backflow

assets to be

checked and

registered by

Jan 2023.

IP-14 -

Maintenance

Schedule

Develop a

functional

maintenance

schedule that

utilises the new

Operational Innisfail Collate

information

based on current

practices

Develop formal

Maintenance

schedule for

active

Infrastructure

Utilise Corporate

management

system to

monitor

effectiveness and


Jun 2012

Short Term

-June 2013

Jun 2013

2017

2021

Mgr Water Asset data

capture well

advanced by

Program

planner. No

120

Corporate

Management

System, One

Council.

and implement

an inspection

schedule for

Passive

Infrastructure

accuracy of

system

Long Term -

2017

asset

maintenance

system

established in

Tech 1 as yet.

Constrained by

funding

IP-15 -

Sampling

manual

A sampling

manual is to be

developed that

will adequately

monitor the

known water

quality issues

that are

experienced with

in the network

Operational Innisfail Develop

Sampling

Manual with the

assistance

current water

supply

simulation

model

Implement

sampling

manual

requirements

and a suitable

data

management

system

Review Manual

on annual basis

for adequacy and

up date as

required to suite

changes in

network.

Develop plans to

solve issues that

may be

identified.

Consequenc

e

H Interim -

Mar 2012

Short Term

-Aug 2012

Long Term -

Mar 2013

Aug 2012

Mar 2013

Ongoing

Coord

Treatment

Sampling

Manual

Reviewed June

2020.

IP-17 - Innisfail

WTP

monitoring

program

water treatment

plant program to

monitor critical

water quality

parameter will be

implemented

Operational Innisfail Situation to be

heavily

monitored for

12 months due

to the

installation of

new

infrastructure

after which time

risk ratings will

be reviewed

Likelihood

and

Consequenc

es

H Interim -

Short Term

- on

completion

of WTP

Long Term -

30/06/2014 Coord

Treatment

Monitoring

demonstrating

plant is

functioning to

spec.

2015

IP-20 -

Turbidity

Monitoring

Equipment

Installation of

Turbidity

monitoring

equipment to

evaluate turbidity

events and

develop a

suitable

management

strategy of these

events

Capital Nyleta

Tully

Cardwell

Investigate and

trial monitoring

equipment

Develop a

funded program

for the

iinstallation of

selected

equipment

Evaluate data and

investigate

strategies for

dealing with

turbid water

events

Consequenc

e

H-76 Interim -

Mar 2012

Short Term

- Mar 2013

Long Term -

Aug 2013

April 2013

Jul 2013

July 2017

Mgr Water Analysers

completed

2014/15. See

also IP23.

Strategies for

improvements

to turbidity are

new IP's.

Completion of

Bulgun Intake

reservoir in Nov

2020 will

complete mgmt

Nov-20

121

of turbidity for

all systems

IP-23 -

Disinfection

systems

improvements

The

implementation

of a stable

disinfection

system with

redundancy and

automated

adjustment of

dose rate based

on flow and

changes in

turbidity

Capital Nyleta

Tully

Cardwell

Design and

specify system

configuration

Allocate funding

for trial site and

install system

Monitor system

and install at all

other required

locations

Likelihood Interim -

Apr 2012

Short Term

-Aug - 2012

Long Term -

Aug 2013

Aug - 2012

Aug 2013

Aug 2017

Eng Water 2013 Completed.

Turbidity and

chlorine

analysers and

plc logic

controls to

dosing pumps at

major primary

dosing points.

Can monitor

and adjust

remotely with

SCADA.

2020

IP-24-

Disinfection

By Products

Investigate the

associated cost of

testing for

disinfection by-

products and

investigate

possible

responses to

issues

Operational Innisfail, Nyleta

Tully Cardwell

Investigate

Costs of testing

for disinfection

bi-products-

products with in

water system

Initiate trial in all

4 schemes. Allow

6 months of

testing during

wet season. Test

for THM's and

chlorates. 21/22

ops budget

amended to

include. Ongoing

funding based on

assessment of

risk of elevated

by-products.

Consequenc

e

Interim -

Short Term

- 2014

Long Term -

Dec 21

2015

Initial trial

ending June

21

Coord

Treatment

Jul-21 By-products

testing trial to

commence in

late 2021.

Testing is

budget

constrained.

Costs for gas

disinfection

investigated.

No forward

budget

allowance to

move away

from Hypo.

Secondary

dosing systems

not being used

with less

turbidity. Risk

reduced due to

turbidity mgmt.

Sampling

Manual

122

amended to

include wet and

dry season

testing for THM

and chlorates.

IP -25

Alternate

power sources

for Critical

Assets

Investigate

options for

alternate power

supplies for

critical water

quality

infrastructure

Capital Innisfail

Nyleta

Tully

Cardwell

Investigate

alternate power

supply

arrangements

for monitoring

of Critical Assets

Allocate

Funding for

program

Install equipment

in accordance

with the Program


2014

Short Term

-2015

Long Term -

2016

Aug - 2015

2016

2020

Mgr Water 2013 Generators

provided for all

key assets incl

all primary

dosing stns.

Solar installed

at large

reservoirs

without mains

power for

SCADA comms.

Allocate funds

to install

generator at

Kennedy Bore

and Machetta

Pump Station to

remove reliance

on mobile unit.

2022

IP - 27 Illegal

Connections

Develop a

program to

identify and

remedy any

illegal

connections

Operational Nyleta

Tully

Cardwell

Appoint Suitable

officer to begin

development of

program

Develop a

program to

identify and

reduce the

possibility of

illegal

connections

Implement and

maintain program

across Council

Consequenc

e

Interim -

Program is

based on

officer

availability

Short Term

- Jan 2015

Long Term -

Dec 2018

Dec 2015

Ongoing

Mgr Water No funding

available for

coordinated

program and

staff.

Illegal

connection only

identified when

conducting

other works.

123

IP-28 -

FNQROC

Agreement

Ensure adoption

by council of

FNQROC

procurement for

Chemicals


Nyleta

Tully

Cardwell

Procurement

contract through

FNQROC

Accept

outcomes of

procurement

process

Monitor and

review contract

under FNQROC

guidance


Jan

2012Short

Term - July

2012Long

Term - July

2014

July 2012July

2014Ongoing

Mgr Water Completed.

New FNQROC

regional supply

contracts in

place.

Agreement

finalised

2013/201

7

IP-31 Boulder

Ck Action Plan

Weir Structure

has been

identified as

requiring

structural

improvements

due to Asset

deterioration

Capital Tully Investigate

issues with weir

and develop

action plan and

allocate funding

to rectify the

issue

Implement

Action plan to

improve

stability of weir

Develop

Monitoring

program with

assistance of

Consultants for

long term

trending of Weir

attributes

Consequenc

e

Interim -

Jan 2012

Short Term

- July 2012

Long Term -

July 2014

July 2012

July 2014

Ongoing

Mgr Water Completed Feb-14

IP-37 - Staff

Training

Formalised

training for

operators

Operational Identify

personnel that

require training

Formal training

to be organised

for operations

personnel. Cert

3 training for all

water

operators.

Plumbers and

gangers to

undertake a

CERT III in Civil

Construction

(pipe laying).

Select staff to

undertake CERT

IV in Civil

Construction

Supervision.

Required

personnel to

complete training

Consequenc

e

Interim -

2014

Short Term

- 2015

Long Term -

Ongoing

2014

2020

Ongoing

Mgr Water Training

program for all

staff listed in

ops budget. Incl

cert 3 civil

construction,

cert 3 water

treatment,

dogman tickets,

rollers,

excavators,

confined space,

forklift.

Ongoing

IP38 - Pingin

Hill Reservoir

Reservoir to Be

replaced due to

poor condition

leading to high

possibility of

asset failure

Capital Innisfail Develop budget

estimate for the

project

Complete

project

Once project is

complete ensure

reservoir is

monitored in

accordance with

documented

program

Likelihood H-76 Interim -

May 2012

Short Term

-

Long Term -

Aug 2012

Jul 2013

Ongoing

Eng Water Completed. Oct-12

124

IP-39

Instrumentati

on verification

and

calibration

program

Formal system of

calibration and

verification of

critical water

quality

equipment


Nyleta

Tully

Cardwell

Develop register

of all

instrumentation

that requires

calibration and

verification

Assign

operational

funding to

ensure

calibration /

verification is

performed in

accordance with

the

development of

a suitable

procedure

Record and

monitor progress

of program at

regular audit

intervals

Likelihood H-76 Interim -

Jun 2013

Short Term

-Aug 2013

Long Term -

Jun 2014

Aug 2013

Jun 2014

Ongoing

Water

operators

Annual

calibration

program being

undertaken of

all analysers.

Ongoing

IP - 40 SWIM

Local Software

implementatio

n

Implement swim

local software to

assist with

accurate data

reporting


Nyleta

Tully

Cardwell

Ensure council

Purchases

software

licences

Work with

Councils IT

department and

install and

configure

software and

implement for

operational use

Review

performance of

software and

ensure system is

kept up to date

and functional


Jun 2013

Short Term

-July 2013

Long Term -

Jun 2014

Aug 2012

Jun 2014

Ongoing

Eng Water Software

loaded/

operators

trained/ data

input ongoing.

A large volume

of backlog data

still needs to be

loaded.

IP-41 -

Chlorinator

upgrade and

SCADA

installation

Upgrade Cl2

injection facilities

to include

redundant

operation along

with constant

monitoring of

critical

parameters

Capital Nyleta

Tully

Cardwell

Alter operational

practices to

ensure higher

than average

residual are

maintained prior

to wet weather

events

Upgrade Cl2

stations with

dual pumping

systems and

automated

control and

alarms for

constant

monitoring via

SCADA system

review data and

make

adjustments to

ensure systems

continue to

function as

required


May 2012

Short Term

- June 2012

Long Term -

June 2017

Aug 2012

Jun 2014

Ongoing

Eng Water 2013 Two pumps

installed at all

primary

injection pts

Dec-15

IP-42 - Data

Collection

Program

Program to

collect data to

improve

confidence levels

for risk

determination

scores

Operation Innisfail

Nyleta

Tully

Cardwell

Enhance

sampling manual

to increase level

of water quality

testing. Develop

plan for analysis

of critical data

and critical

issues.

Critical issues

identified as

water losses

and water

quality in

turbidity events.

Establish

systems to

collect data on

flow used in

network to

For water loss

issues: Deploy

smart metering

to residents

across the region.

Notifications sent

to owners

regarding leaks.

Deploy network

flow monitoring.

Review data from

Likelihood

and

Consequenc

es

Interim -

Sept 2013

Short Term

- June 2014

Long Term -

May 2017

2014

2015

2021

Water

operators

Jun-16 Sampling

manual

amendments

completed. For

water loss issue:

Smart metering

being deployed

across the

region. Good

outcomes

identifying

125

identify areas of

water loss.

Investigate

turbidity data.

Gather and

Analyse Data.

SCADA for

unusual patterns.

For turbidity

issues: Develop

actions to isolate

turbid water from

consumers. See

below.

property leaks.

Network flow

meters being

deployed as

part of Water

Loss Mgmt Plan.

Leak detection

sensor

purchased and

used to find

leaking pipes.

IP-43 A-

Turbidity

management

using reservoir

storage -

Nyleta system.

Improve quality

by isolating

intakes during

high turbidity and

relying on

reservoir storage.

Reduction in CL2

dosage.

Capital Nyleta Set aside

funding.

Planning and

design of

reservoir and

intake

Construction of

Nyleta Hill and

Sth Liverpool Ck

intake. Install

turbidity

analysers. Close

Nyleta intake

when turbid.

Rely on Nyleta

Hill.

Monitor

outcomes.

Periodic cleaning

of reservoir

Consequenc

es

H Short Term

- Jan 2016

Dec-17 MGr Water Jan-16 Reservoir

completed Nov

17. No boil

water alerts

since reservoir

completed.

Nov.

2017

IP-43 B-

Turbidity

management

using filtration

systems

before intake

reservoir. -

Nyleta system.

Use filtration

systems to

improve turbidity

before intake

reservoir and

distribution to

network.

Capital Tully - Bulgun Ck

System

Investigate

filtration options

to improve

turbidity levels

before intake

reservoir site.

Make

submission to

DILGP to utilise

residual grant

allocation.

Install preferred

filters. Initiate

Health Based

target

assessment of

source water.

High quality

filtration/treatme

nt plant if an

outcome from

Health Based

Target

assessment.

Consequenc

es

H Interim

June 2017

Interim

actions by

01/10/2017.

Short term

actions -

50micron

filters to be

installed.

(Completed

March 2018)

HBT

assessment.

(Completed).

MGr Water Jan-16 50 micron filters

installed u/s of

Nyleta

reservoir. HBT

assessment

completed 2019

and no

requirement for

micro filtration.

50micron filter

has no impact

to turbidity but

does remove

sand sized

particles and

organics.

2020

IP -44 A

Turbidity

management

using bore at

Cardwell

Use Elerbeck Rd

bore for

conditions when

Meunga Ck

source water is

Capital Cardwell Arrange SWA Reconnect bore

at Elerbeck Rd

and test. Set up

system for

chlorine dosing.

Monitor

effectiveness of

arrangement.

Modify procedure

as needed.

Consequenc

es

H Short Term

- Apr 2016

Dec-16 Coord

Treatment

Apr-

16

Completed.

Testing of

Ellerbeck Rd

bore completed.

Dec-16

126

turbid. Manual

system

changeover.

Close Meunga Ck

intake in turbid

conditions and

start bore and

supply from bore.

Short term

supply envisaged.

. Reduction in

CL2 dosage.

Test run and

confirm working

ok. Develop

procedure.

Water quality

not suitable.

IP -44B

Turbidity

management

using bore at

Cardwell

Switch to bore

when Meunga Ck

source is turbid.

Capital Cardwell Undertake bore

investigation,

test water (SWA)

- Kennedy school

site.

Supply water

quality data to

DEWS for

approval to

connect.

Amend

DWQMP.

Construct bore

and connect to

existing water

main. Locate

suitable site and

construct

automated

control valve for

isolation of

Meunga Ck

intake main.

Construct

scouring facility

for intake main.

Install dosing

equipment for

bore and SCADA

for bore pumps,

Cl2 analyser and

dosing, turbidity

analyser and

isolation valves.

Monitor

effectiveness of

arrangement.

Modify procedure

as needed.

Consequenc

es

H Short term

- Jul 17

Construct

BoreMediu

m Term -

Jul 17

Pipework,

valve

modificatio

n and auto

scour Long

Term - Jul

17N/A

Jan 2018June

2018ongoing

Eng

WaterCoord

Treatment

Interi

m Mar

18

Kennedy Bore

and chlorinator

completed and

commissioned.

Bore can

operated in

manual mode.

Automation of

valves at

Sullivan's

Chlorinator

being

progressed. No

boil water alerts

since

completed.

2019

127

IP-44C

Turbidity

management

using reservoir

storage near

Meunga Ck

intake

Improve quality

by isolating

intakes during

high turbidity and

relying on

reservoir storage.

Reduction in CL2

dosage.

Capital Cardwell Survey possible

sites and initiate

planning report

to size reservoir

and develop

concepts and

costings.

Seek grant

applications.

Construct new

reservoir

Monitor

outcomes.

Periodic cleaning

of reservoir

Consequenc

es

H Interim

01/05/2017

Interim

01/04/2018

Short term -

construction

of reservoir

by 2024

subject to

funding.

Mgr Water Jul-05 Site identified.

Applications

lodged for

granting of

lease from NP.

Ecological

assessment

completed.

Reservoir listed

in 10 year

budget.

Deferred to

2024 due to

higher

priorities.

IP-44D

Turbidity

management

using filtration

-Meunga Ck

system.

Use filtration

systems to

improve turbidity

before

disinfection and

distribution to

network.

Capital Cardwell Investigate

filtration options

to improve

turbidity levels

before intake

reservoir site.

Install preferred

filters. Initiate

Health Based

target

assessment of

source water.

High quality

filtration/treatme

nt plant if an

outcome from

Health Based

Target

assessment.

Consequenc

es

H Investigatio

n of

filtration

options to

commence

by July

2017 and

be

completed

by Dec

2017. HBT

sampling of

source

water to

commence

Aug 17.

Seek capital

funding in

19/20 budget.

Investigate

grant funding

opportunities

once options

assessment

completed.

Complete HBT

assessment

by Dec 18.

Eng Water

for

investigation

s. MGr

Water for

funding.

No HBT

assessment

completed but

verbal advice

from Dan Deere

after visiting

site was that

source is

protected and

UV not req'd.

Filtration not

being pursued.

Changeover to

bore limits

turbidity in

trunk system.

Apr-21

IP-45 A-

Turbidity

management

using reservoir

storage -

Boulder Ck

system.

Improve quality

by isolating

intakes during

high turbidity and

relying on

reservoir storage.

Reduction in CL2

dosage.

Capital Tully - Boulder Ck

System

Survey possible

sites and initiate

planning report

Subject to

agreement with

Wet Tropics

obtain lease of

site. Design and

construct

reservoir

Monitor

outcomes.

Periodic cleaning

of reservoir

Consequenc

es

H Interim

01/09/2016

Dec-18 MGr Water Jan-17 Investigation

completed. Not

practical to

build intake

reservoir at

Boulder Ck.

Capacity at

Bulgun Ck

intake reservoir

will be

increased to

cover both

2018

128

systems.

Systems are

interconnected

so Bulgun Ck

Intake reservoir

can supply both.

IP-45 B

Turbidity

management

using filtration

- Boulder Ck

system.

Use filtration

systems to

improve turbidity

before

disinfection and

distribution to

network.

Capital Tully - Boulder Ck

System

Investigate

filtration options

to improve

turbidity levels.

Install preferred

filters. Initiate

Health Based

target

assessment of

source water.

High quality

filtration only if

Bulgun source is

inadequate.

Consequenc

es

H Investigatio

n of

filtration

options to

commence

by July

2017 and

be

completed

by Nov

2017.

Seek capital

funding in

18/19 budget.

Investigate

grant funding

opportunities

once options

assessment

completed.

Eng Water

for

investigation

s. MGr

Water for

funding.

Control system

and new Bulgun

reservoir

managing

turbidity. HBT

verbal advice

from Dan Deere

Apr 21 suggest

protected

catchment. No

funding set

aside for micro

filtration.

IP-46 A-

Turbidity

management

using reservoir

storage -

Bulgun Ck

system.

Improve quality

by isolating

intakes during

high turbidity and

relying on

reservoir storage

at intake and in

retic system.

Reduction in CL2

dosage.


System

Survey possible

sites and initiate

planning report

for Bulgun Ck

reservoir site.

Finalise design

for Wheatleys

Hill reservoir.

Funding for

construction in

18/19.

Phase 1A:

Construct 4.5Ml

reservoir

Wheatley Hill

Reservoir Site.

Phase 1B:

Secure lease for

Bulgun Ck

Intake reservoir,

subject to

agreement with

Wet Tropics .

Phase 2: Design

and construct

reservoir at

Bugun Ck

Intake

Construct high

level reservoir at

Hyatt St to

supplement

network storage

to improve

system resilience

for prolonged

wet weather

events when

prolonged high

turbidity. Monitor

outcomes.

Periodic cleaning

of reservoir

Consequenc

es

H Planning

for Bulgun

Ck intake

reservoir to

commence

01/09/2016

.

Constructio

n of phase

1 of

Wheatleys

Hill

Reservoir

(earthwork

s and water

mains) to

commence

Feb 18.

Constructio

n of phase

2

Planning and

prelim design

for Bulgun Ck

intake

reservoir to

be finished by

01/8/2017.

Construction

of Wheatleys

Hill reservoir

phase 2

(reservoir) to

be completed

by Dec 18.

Construction

of Bulgun Ck

Intake

reservoir to

be completed

by 6/19.

MGr Water Mar-

17

4.5Ml Bulgun Ck

intake reservoir

completed Nov

20. Wheatleys

Hill reservoir

completed Nov

2019. No boil

water alerts

issued since

Bulgun reservoir

completed.

2020

129

Wheatleys

Hill

reservoir to

commence

6/18.

Constructio

n of Bulgun

Ck intake

reservoir to

be

commence

1/19. Hyatt

St high

level

reservoir

programme

d for 23/24.

IP-46 B

Turbidity

management

using filtration

- Bulgun Ck

system.

Use filtration

systems to

improve turbidity

before

disinfection and

distribution to

network.


System

Investigate

filtration options

to improve

turbidity levels

before intake

reservoir site.

Install preferred

filters. Initiate

Health Based

target

assessment of

source water.

High quality

filtration/treatme

nt plant if an

outcome from

Health Based

Target

assessment.

Consequenc

es

H Investigatio

n of

filtration

options to

commence

by July

2017 and

be

completed

by Nov

2017. HBT

sampling of

source

water to

commence

Aug 17.

Seek capital

funding in

18/19 budget.

Investigate

grant funding

opportunities

once options

assessment

completed.

Complete HBT

assessment

by Dec 18.

Eng Water

for

investigation

s. MGr

Water for

funding.

Control system

and new Bulgun

reservoir

managing

turbidity. HBT

verbal advice

from Dan Deere

Apr 21 suggest

protected

catchment. No

funding set

aside for micro

filtration.

IP-47-

Treatment

Options

Investigate

options for

treatment to

reduce risk

associated with

turbidity, high

chlorination,

THM's, Protozoan

-

cryptosporidium.

Operation NyletaTullyCardw

ell

Record required

data

Source

information

from suppliers,

other councils,

system users.

Initiate health

based target

assessment of

source waters.

If by-products

trial in 21/22

shows issues then

investigate

options for

chlorine storage,

temperature

control of

storages.

Investigate

Consequenc

es

H Mar-17 Dec 2018. Eng Water Chlorine storage

tanks being

switched to

twin tanks.

New chlorine

storage at

Bulgun,

Wheatleys and

Nyleta are in

"cooler"

130

Also relates to

IP45 and IP46.

options to reduce

dosing levels.

buildings.

Turbidity being

better managed

from source.

IP-48- Incident

Response

Manual

Major revision to

incident response

manual

Operation All schemes Identify

deficiencies

Simplify and

rewrite.

Consequenc

es

M Aug-17 May-18 Eng Water Nil

IP-49- Review

of QCP and

Sampling

Manual

Review

procedures in

QCP in relation to

response

experiences for

turbidity events.

Eg alert alarms,

sampling,

notifications to

QWSR etc.

Review sampling

locations.


deficiencies

Simplify and

rewrite.

Consequenc

es

M Aug-17 Dec-18 Eng Water Review of QCP

and Sampling

Plan completed

for 2020

update.

Oct-20

IP-50- Alert to

critical

customers

using phone

systems

Develop systems

to allow alerts to

be transmitted by

phone to critical

customers


technology

options and

implementation

issues

Develop

preferred

option and

budget for

deployment

Monitor

effectiveness of

arrangement.

Modify processes

as needed.

Consequenc

es

M Nov-17 Dec-19 Eng Water Council is

investigating a

system called

whispair that

appears to have

the

functionality

required.

Budgets to be

set aside in 18-

19

IP-51- Cyber

Security

Review cyber

security

arrangements

and implement

required changes

Operation All schemes Maintain

security

measures and

monitoring.

Implement

individual

passwording

and

permissions.

Request /review

password

storage and

Undertake cyber

vulnerability

exorcise to check

effectiveness of

systems. Review

& Implement

improvements as

required.

Consequenc

es

M Mar-21 Dec-23 Eng Water IT Dept are

implementing

"Essentials 8

Mitigation

Strategies". All

SCADA servers

upgraded with

enhanced cyber

131

management

system.

Maintain and

improve

detection

systems

security

measures.

Tested

independently

against

penetration test

and passed.

Water Dept

have participate

in a Cyber

Security

Exercise in

08/2021

IP-52- Water

Loss

Management

Water losses in

excess of 40% of

production

across the region.

Implement

strategies to

reduce losses

Operation All schemes Adopt Water

Loss Mgmt.

Strategy Plan.

Ensure

operational and

capital budgets

reflect strategy

recommendatio

ns.

Continue

deployment of

network meters

to key parts of

retic network.

Continue

deployment of

smart metering.

Replace aging

assets with

history of

failures.

Implement

active leak

detection in

network.

Long term actions

as per short term.

Continue to

monitor for

improvement.

Consequenc

es

M Jun-16 Dec-25 Eng Water 2016 By June 2021 it

is envisaged

over 6000 smart

meter will be

installed.

Network meters

being deployed

across the

region.

Replacement of

mains with a

significant

failure history is

being

prioritised.

2025

IP-53- Water

Security

Strategy

Develop

strategies to

ensure water

supply is more

resilient in

drought

conditions for all

water supply

schemes.

Operation/Capit

al

All schemes Continue with

IP-52. Develop

brief for

consultants to

assist with

strategy

development

Endorsed Water

Security

Strategy

Roll-out actions

recommended in

strategy.

Consequenc

es

H Jun-16 Dec-25 Mgr Water 2020 Consultants

brief was

completed but

not funded

through budget

cycle

2025

IP-54-

Implement

HBT actions

for Nyleta CK /

Implement Viridis

recommendation

s for catchment

protection.

Operation Nyleta Weekly ecoli

testing. Clean

out septic at

scout hut.

Install gate to

Sth Liverpool Ck

intake source

and close when

Install UV u/s of

reservoir site.

Utilise when

Consequenc

es

M Dec-19 Dec-25 Mgr Water 2020 Weekly ecoli

testing

continuing.

Septic at scout

2025

132

Sth Liverpool

Ck source

waters

Longer term -

install UV

Decommission

septic system.

using this

source

supplying from

Sth Liverpool Ck.

hut cleaned out

and septic

system

decommissione

d. Gate not

installed. UV in

longer term

budgets.

IP-55 Improve

security at

some Cardwell

facilities

Audit by Dan

Deere Apr 21

highlighted some

improvements

req'd for security

of critical valving

at Sullivans

dosing facility

and at Cardwell

Reservoir

Operation/Capit

al

Cardwell Install security

enclosure

around valve

arrangement at

Sullivans. Install

lock on access

hatch at

Cardwell

reservoir.

Consequenc

es

M Jul-21 Dec-21 Eng Water Security

enclosure

completed and

lock provided to

Cardwell

Reservoir hatch

2021

IP-56 Quality

testing data

for Kennedy

bore not

sufficient to

designate as a

secure

groundwater.

Audit by Dan

Deere Apr 21

highlighted need

for additional

testing/verificatio

n to confirm

security of

groundwater.

Operation Cardwell Initiate

additional

testing as

suggested when

bore is being

utilised. E-coli,

conductivity and

turbidity.

Update

Sampling

Manual to

include

additional

testing and

initiate program

of testing.

Consequenc

es

M May-21 May-21 Coord

Treatment

May-

21

Sampling

manual

updated.

Additional

testing initiated.

2021

IP-57-

Implement

HBT actions

Innisfail WTP

Implement Viridis

recommendation

s for Innisfail

WTP

Operation/Capit

al

Innisfail Operators to

collate turbidity

data of treated

water after

periods of

extreme

turbidity to

validate turbidity

after filtration is

cocnsitently

<.15NTU

Additional

turbidity

instruments to

better monitor

filter

performance.

Possible UV if

data is indicating

LRV for protozoa

not being met for

>95% of month

and not greater

than 0.3 NTU for

> 15 mins

Consequenc

es

M May-21 Coord

Treatment

Report

received,

recommendatio

ns not

implemented to

date.

133

IP-58-

Implement

HBT actions

for Jurs Ck

Bore

Implement Viridis

recommendation

s for bore water

source.

Operation Nyleta - Jurs Ck

bore

Seal small gaps

in bore covers.

Commence

weekly ecoli

testing

Conductivity

monitoring

Consequenc

es

M Dec-19 Dec-25 Coord

Treatment

2020 Bores flushed in

Oct 2020 after

being off line

for some mths

due to drops in

flow rates. Ecoli

testing not

undertaken

while bores

offline. Needs

to be re-

established.

Small gaps still

to be plugged.

2025

2020-2021 - Cassowary Coast Regional Council

Documents

Transcript of 2020-2021 - Cassowary Coast Regional Council