2017 HBA Annual Conference - Healthcare Businesswomen's ...

2017 HBA Annual Conference6-8 November | Philadelphia

Session selection guide

Table of contents

Page

About registration 2

Schedule at a glance 3

Seminars and workshops by session 4 Seminar and workshop descriptions

• Pre-conference seminars 5 • Business and industry acumen workshops 8

• Career workshops 14

• Leadership workshops 20

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About registration

Thank you for your interest in the 2017 HBA Annual Conference; we look forward to seeing you in Philadelphia. This guide is provided to help you select your sessions and complete the online registration process. Here is some key information to help you get started. This year, the HBA is offering a selection of pre-conference seminars (additional registration fee applies) as well as three opportunities to take workshops. Here is the schedule:

• Pre-conference seminars - Monday, 6 November, from 1:00-4:00 PM • Workshop session 1 - Tuesday, 7 November, from 10:30 AM-12:00 PM • Workshop session 2 - Tuesday, 7 November, from 2:30-4:00 PM • Workshop session 3 - Wednesday, 8 November, from 8:30-10:00 AM The Schedule at a glance provides an overview of the pre-conference seminar and workshop schedule, and includes the session number, presenter name, session title, competency alignment and the days/times offered. Pre-conference seminars are only offered once; some workshops are offered twice. Sessions fill up on a first-come, first-served basis. No wait lists are available so register early for widest array of choices.

In this guide, you’ll find a full-page description for each session along with a determination of the competencies with which its content aligns. For more information about the knowledge, skills and behaviors associated with these competencies, see the HBA Leadership Competency Framework. Sessions are listed by category. Within categories, sessions are listed alphabetically by the first presenter’s last name. The categories are: • Pre-conference seminars • Workshops

− Business and industry acumen − Career − Leadership

How to register

Have your selections ready when you begin online registration, so that you do not time out. We suggest having a second choice at hand in case your first choice is no longer available. Use the following table to make note of your selections; once you do, click on this link to register. My choices:

Session Day/Date Time First choice Second choice

[P] Mon., 6 Nov. 1:00-4:00 PM Seminar # _______ Seminar # _______

[1] Tue., 7 Nov. 10:30 AM-12:00 PM Workshop # _______ Workshop # _______

[2] Tue., 7 Nov. 2:30-4:00 PM Workshop # _______ Workshop # _______

[3] Wed., 8 Nov. 8:30-10:00 AM Workshop # _______ Workshop # _______

http://bit.ly/HBALeadershipCompetencyFramework

https://www.hbanet.org/registration

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Schedule at a glance

# Session leader

Pre-conference seminars Monday, 6 November

Competency alignment

Wed. 1:00 PM

N/A N/A N/A

P❶ Killelea Navigating Change and Challenges with Greater Resilience: Unlocking Your Style, Strengths and Stressors 5, 10

P❷ Usheroff Reboot Your Personal Brand…and Own Your Success 5, 9

P❸ Ziegert Analytical Leadership - Leveraging Influence, Information-Sharing and Collaboration for Effectiveness: An Experiential, Case-Based Approach 7, 6

# Session leader

Workshops Tuesday, 7 November - Wednesday, 8 November

Competency alignment N/A

Tue. 10:30 AM

Tue. 2:30 PM

Wed. 8:30 AM

Business and industry acumen

A❶ Alvord Achieving A Positive Bottom Line: How Budget Management Can Influence Results 3

A❷ Bevenour Leading Strategy Design and Execution 3, 6 A❸ Brooks The Future Work Is Now: Inspiring Employees to Produce Topline Results 3, 8

A❹ Connelly The State of Healthcare Cyber Risk: What You Need to Know and How to Respond 3

A❺ Stone Where Do You Want to Be in Global Healthcare Access? 3

A❻ Trifunov Leveraging Analytics for Decision-Making: Strategies for Non-IT Experts 3, 6

Career

C❶ Anderson The Skill of Confidence: Unapologetically Leveraging Your Strengths 4, 9 C❷ Dougherty You Don't Have To Command the Room:

Professional Presence Strategies for Introverts 4

C❸ Friedman Articulating Your Vision: Dare to Dream Big 2, 7

C❹ Hoeppner Presence: What It Is, Why It Matters and How the “Rules” are Wrong 4, 2

C❺ Melnick Next-Level Leadership: More Recognition, More Responsibility, More Impact in the Next 90 Days 5, 7

C❻ Nourse Women Who Thrive: Six Powerful Strategies for Building Your Resiliency 5, 12

Leadership

L❶ Dhawan Get Big Things Done: The Power of Connectional Intelligence 8, 7

L❷ Donahue The SUASION Staircase: Five Steps to Behavior Change 7, 10

L❸ Hough Go With It: Embrace the Unexpected to Drive Change 10, 11

L❹ Kaufman Demystifying Executive Presence 4

L❺ Rice From Critic to Champion: Discover the Resilience Within 5

L❻ Richter-Levy The Team-Building Toolkit: Using Interactive Activities and Exercises 8

L❼ Riegel Say What? Navigating Conflict and Tricky Conversations 2, 7

L❽ Vickers Widening Your Organizational Sphere of Influence: The Theory of "Ripple Influence" 7, 9

L❾ Zeringue New Math of Employee Accountability 3, 1

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Seminars and workshops by session

Pre-conference seminars Monday, 6 November • 1:00-4:00 PM

P❶ Navigating Change and Challenges with Greater Resilience: Unlocking Your Style, Strengths and Stressors One time only P❷ Reboot Your Personal Brand…and Own Your Success One time only P❸ Analytical Leadership - Leveraging Influence, Information-Sharing and Collaboration for Effectiveness One time only

Workshop session 1 Tuesday, 7 November • 10:30 AM-12:00 PM

A❷ Leading Strategy Design and Execution One time only A❹ The State of Healthcare Cyber Risk: What You Need to Know and How to Respond C❶ The Skill of Confidence: Unapologetically Leveraging Your Strengths One time only C❺ Next-Level Leadership: More Recognition, More Responsibility, More Impact in the Next 90 Days One time only C❻ Women Who Thrive: Six Powerful Strategies for Building Your Resiliency One time only L❶ Get Big Things Done: The Power of Connectional Intelligence L❷ The SUASION Staircase: Five Steps to Behavior Change One time only L❹ Demystifying Executive Presence One time only L❼ Say What? Navigating Conflict and Tricky Conversations

Workshop session 2 Tuesday, 7 November • 2:30 -4:00 PM

A❸ The Future Work is Now: Inspiring Employees to Produce Topline Results One time only A❹ The State of Healthcare Cyber Risk: What You Need to Know and How to Respond C❷ You Don't Have To Command the Room: Professional Presence Strategies for Introverts C❸ Articulating Your Vision: Dare to Dream Big C❹ Presence: What It Is, Why It Matters and How the “Rules” are Wrong L❶ Get Big Things Done: The Power of Connectional Intelligence L❺ From Critic to Champion: Discover the Resilience Within One time only L❼ Say What? Navigating Conflict and Tricky Conversations L❽ Widening Your Organizational Sphere of Influence: The Theory of "Ripple Influence" One time only

Workshop session 3

Wednesday, 8 November • 8:30 -10:00 AM

A❶ Achieving a Positive Bottom Line: How Budget Management Can Influence Results One time only A❺ Where Do You Want to Be in Global Healthcare Access? One time only A❻ Leveraging Analytics for Decision-Making: Strategies for Non-IT Experts One time only C❷ You Don't Have To Command the Room: Professional Presence Strategies for Introverts C❸ Articulating Your Vision: Dare to Dream Big C❹ Presence: What It Is, Why It Matters and How the “Rules” are Wrong L❸ Go With It: Embrace the Unexpected to Drive Change One time only L❻ The Team-Building Toolkit: Using Interactive Activities and Exercises One time only L❾ New Math of Employee Accountability One time only

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Pre-conference seminars P❶ Navigating Change and Challenges with Greater Resilience: Unlocking Your Style, Strengths and Stressors Presenter Grace Killelea, CEO and founder, The GKC Group and Half The Sky Leadership Session Monday, 1:00-4:00 PM (one-time only) Note Additional registration fee; space limited to 40 registrants Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework:

5. Determined to achieve 10. Facilitates change

Objectives - After participating in this session, you will be able to: • recognize your own personality strengths, how you align with others and develop insight into other styles and

behaviors, as well as strategies to deal with individuals and organizations. • identify limiting behaviors and/or beliefs that impact your ability to rise above challenges and succeed. • commit to two actionable items (shifts) in your behavior to improve confidence and connect with an

accountability partner in the workshop.

Audience - All levels. This seminar is for you if you want to unlock your best leadership traits, understand how you show up when under stress, and create your unique development plan to navigate your current role and strategize for career advancement. Description - It's our responsibility to break through the limiting behaviors and beliefs that may keep us from getting to the next level in our lives and careers. Each attendee will complete the Birkman assessment, a powerful and proven business tool to measure internal needs, motivations and strengths to facilitate less stress and achieve higher personal performance and achievement in individuals, teams and organizations. The Birkman Method® is not simply a personality assessment. Instead, it is a powerful means to gain critical answers to how we lead, learn, think, decide and relate to others. The workshop will guide participants through their results and focus on understanding how we may be showing up in our usual style and when under stress, what may be holding us back from moving ahead in our career, and finally, learning what we need to do to breakthrough and build our own effective roadmap to succeed. Course fee includes: • Birkman assessment including a full report of your personalized results. Registrants will receive a link to take the

assessment prior to the workshop.

“Understanding our strengths, leveraging them and avoiding the barriers that we self-impose are the keys to career success.”

About the presenter: Grace Killelea is CEO and founder of The GKC Group and Half The Sky Leadership where she is keenly focused on developing, supporting, mentoring, coaching and connecting women to become high-impact leaders. Following a stellar career in talent and human resources, with her last position as SVP of talent management for Comcast Corporation, Grace is now a sought-after keynote speaker, consultant and executive coach. Grace received the SmartCEO Brava Award in 2015 as a top female CEO in Philadelphia; her book, “The Confidence Effect: Every Woman's Guide to the Attitude That Attracts Success,” was published in 2016.


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Pre-conference seminars P❷ Reboot Your Personal Brand…and Own Your Success Presenter Roz Usheroff, president, The Usheroff Institute Session Monday, 1:00-4:00 PM (one-time only) Note Additional registration fee Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 5. Determined to achieve 9. Networks and ethically self-promotes Objectives - After participating in this session, you will be able to: • navigate a successful career using the Power Branding Process®, exploring opportunities to be seen as authentic,

vital and inspirational. • raise your visibility using breakthrough strategies that differentiate you from others and apply the power of

“netgiving” to build sponsorship for your future. • speak clearly and confidently about your talents and accomplishments without appearing boastful. Audience - All levels. This seminar is for you if (1) you seek to distinguish yourself within your company, among colleagues, upper management, customers and industry peers; (2) you’re an entrepreneur and need to market yourself more effectively; (3) you’re “in transition” and need to rebrand yourself or (4) you want to build a strong personal brand right from the start. Description - Your road to success starts with being distinguishable in a competitive business environment. You cannot afford to be a corporate chameleon, trying to change into something–anything–because of what you perceive to be happening. Of course, you can’t always have control over business, economic or life events, but if you are focused on the type of outcome you truly desire, you will have a much better chance of achieving it. Whether you are scaling up the next rung of the corporate ladder or leaping off to change career directions, you are your own best asset. And by rebooting your personal brand, you can personalize your career path with the right choices and take-charge decisions. This session introduces you to the key principles of the proprietary Power Branding Process® through which you’ll identify opportunities to gain greater influence, attract sponsorship and demonstrate personal leadership. Finally, you’ll learn how to become your own best PR person and manage your reputation as you recharge your new personal best for success and significance. Course fee includes: • Roz’s book, The Future of You: Creating Your Enduring Brand

“You are your own best asset.” About the presenter: For more than two decades, Roz Usheroff has been sought after as a leadership, image and branding specialist, educating diverse audiences with her insights and vision on what it takes to achieve corporate success. Roz shares her business acumen and entrepreneurial spirit to help develop present and future female leaders. She has appeared on national television (NBC, CBC, BTV) and spoken at leading academic institutions such as Northwestern University, Kellogg School of Management and University of Toronto. Roz is the author of “Customize Your Career,” “Taking the Leap,” and “The Future of You: Creating Your Enduring Brand.”


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Pre-conference seminars P❸ Analytical Leadership - Leveraging Influence, Information-Sharing and Collaboration for Effectiveness: An Experiential, Case-Based Approach Presenter Jonathan C. Ziegert, PhD, associate professor of management, Drexel University, LeBow College of Business Session Monday, 1:00-4:00 PM (one-time only) Note Additional registration fee Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework:

7. Influences and persuades 6. Makes decisions and takes risks

Objectives - After participating in this session, you will be able to: • explore the importance of collectively leveraging information and influence for effective individual, team and

organizational outcomes. • identify approaches to awareness, influence and collaboration that can be immediately applied in a variety of settings,

as well as serve as a foundation for further growth throughout your professional development journey. • engage and experience the value of awareness, influence and collaboration in decision-making, as well as in your future

growth as an analytical leader.

Audience - All levels. This seminar is for anyone in a leadership position, regardless of years of business/industry experience, who seeks to develop/deepen effectiveness in decision-making by applying key principles of analytical leadership.

Description - This interactive seminar led by Drexel University, LeBow College of Business faculty provides a broad overview of core components and development strategies associated with analytical leadership.

The first part of the session introduces participants to key themes of an analytically driven leader including awareness, influence, information-sharing and collaboration via an interactive lecture. Individuals will engage through real-time polls using their smartphones or web-enabled devices and participate in mini-exercises. Then participants have the opportunity to put these learnings into practice through an interactive case-based activity. This case, based on a real-life event, will challenge individuals to think deeply about information, recognize trends in data, share and discuss their perspectives, collaborate as a team, and make data-driven decisions both as an individual and within the team. After participating in the case, participants will engage in a structured discussion highlighting the need to collaboratively combine awareness, influence and information for effective decision-making in the dynamic environments faced by today’s leaders.

Course fee includes: • case materials from Kellogg School of Management’s

Dispute Resolution Research Center • certificate of completion from Drexel University,

LeBow College of Business, Corporate Relations and Executive Education

“Apply principles of analytical leadership with an experiential approach.”

About the presenter: Jonathan Ziegert, PhD is an associate professor of management at Drexel University, LeBow College of Business and serves as a faculty member for Corporate Relations and Executive Education. His research and teaching focuses on influence processes in terms of leadership and negotiation mechanisms. Within the area of leadership, he examines how leadership is structured and carried out in team-based contexts resulting in peer-based influence processes. Within the area of negotiation, he examines how influence can be used to create value resulting in increased collaboration among team members. Dr. Ziegert’s work has been published in the Journal of Applied Psychology, Journal of Management, Administrative Science Quarterly, Organizational Behavior and Human Decision Processes, and Organizational Dynamics. He received his PhD in organizational psychology from the University of Maryland.


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Business and industry acumen workshops

A❶ Achieving a Positive Bottom Line: How Budget Management Can Influence Results Presenters Erika Alvord, managing director, KPMG LLP

Steve Andrews, director, KPMG LLP Session Wednesday - 8:30 AM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 3. Exhibits business and industry acumen Objectives - After participating in this session, you will be able to: • describe best practices in budget preparation, management and reporting. • identify protocols for expenditure management. • discuss how to effectively report results to senior management/executives.

Audience - Those with 11-20 years of business/industry experience; individuals who manage and report on budgets. Description - This workshop will focus on leading practices in budget management and reporting with an emphasis on tracking, forecasting and reporting costs relative to an approved budget. Examples will be drawn from the management of capital projects budgets–including variance analysis, executive reporting and the impact of scope and schedule changes–however, the topics discussed in this session will apply to managers of operating budgets as well. To be reviewed: best practices in establishing an initial budget, re-baselining a budget, linking a budget to scope and schedule, and performing budget look-backs. Learn internal protocols for expenditure management that will help meet expectations, minimize surprises and provide for a healthy bottom line while discussing options for executive reporting.

“Learn how to manage budgets to meet bottom-line targets and report results with confidence and clarity.”

About the lead presenter: Erika Alvord is a managing director in the Portland, Oregon office of KPMG LLP. She has 20 years of experience in construction management, project accounting and capital program oversight functions related to large, complex construction projects and is also skilled in resolving contract disputes and providing support to troubled projects. As a licensed professional engineer and a certified public accountant, Erika brings both technical construction knowledge and industry-specific accounting skills to her clients. Prior to working in KPMG’s advisory services, Erika worked as a construction engineer in different project delivery, estimating, cost engineering and project management capacities.


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A❷ Leading Strategy Design and Execution Presenters Colleen M. Bevenour, president, Synchron8, Inc. (moderator)

Joan Yatsko, global marketing director, MenB/NeisVac-C global Mening franchise, Pfizer Inc.

Susan Childs, director, global HR business partner, Shire

Theresa Zeller, executive director, MMD learning and development, Merck & Co., Inc.

Session Tuesday - 10:30 AM (one time only) Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 3. Exhibits business and industry acumen 6. Makes decisions and takes risks Objectives - After participating in this session, you will be able to: • identify top challenges leaders face in strategy design and execution as well as those uniquely faced by women. • review strategies to anticipate, prevent or overcome common barriers. • apply experiences shared by an industry panel to successfully navigate the strategy and design landscape and

achieve optimal impact on people and organizations.

Audience - Senior/executive healthcare leaders; those who lead strategy design and/or execution. Description - Imagine the impact on organizations and people if leaders could design innovative strategies and move smoothly and effectively through execution to achieve desired results. In reality, strategy conceptualization and design–as well as its execution–are fraught with challenges. This workshop will help participants anticipate, prevent or overcome the most common barriers, exploring challenges faced by all leaders as well as those unique to women. Registrants in this session will be asked to complete a survey to identify specific obstacles and the results will be explored during the workshop. An esteemed panel of industry leaders from three different global organizations will share how they successfully navigated the strategy and execution landscape to dramatically affect the people they lead and the organizational results achieved. Participants will take home a signal model diagnostic tool they can use to identify potential pitfalls at the outset of strategy design or during execution.

“The ultimate responsibility of the leader is to develop the strategy and then get people inspired.”

About the lead presenter: Colleen Bevenour’s work focuses on improving the critical factors that can positively impact business results. For more than 20 years, Colleen has been engaged by Fortune 500 companies to strengthen results by improving strategy development and the capabilities of leaders to execute those strategies. She is a speaker on strategy and execution and author of, “Insights to Action: A Field Guide for Identifying and Solving the Most Common Problems that Derail Organizations.” Colleen also works with early-stage and growth companies and as a business consultant to two venture funds to help CEOs seeking funding to better articulate their business models, strategies, competitive advantages and financials to prospective investors.


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A❸ The Future Work Is Now: Inspiring Employees to Produce Topline Results Presenters George Brooks, JD, Americas leader, people advisory services, EY

Jackie Taylor, life sciences talent/technology leader, people advisory services,

EY

Nathalie Gingras, life sciences sector leader, people advisory services, EY Sessions Tuesday - 2:30 PM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 3. Exhibits business and industry acumen 8. Builds relationships and teams Objectives - After participating in this session, you will be able to: • identify key trends affecting today’s workforce/marketplace. • discuss how these trends affect individuals, teams and organizations. • describe how purpose-driven leadership can improve workforce engagement by maximizing innovation and

productivity.

Audience - Those with 11-20 years of business/industry experience; individuals who seek to understand the latest trends affecting the workplace/marketplace and how to adapt in ways that will improve employee engagement. Description - An unprecedented reinvention of work is here. Many employees want purpose and a paycheck. Members of high-performance teams seek a human connection, but may rarely, if ever, be in the same room with the full team. The largest generation of our time, the millennials, expect the office to offer the same digital experience they have at home and on their personal devices. And, all ages have cause for concern as white-collar and creative jobs–long considered immune to technological displacement–are being disrupted by technology like bots and artificial intelligence and the increasing pace of digitalization. This is the new normal. Many companies are working aggressively to adapt. Is yours one of them? Participants will discover how to translate these and other trends into a sound operational strategy for their organizations, turning disruption into differentiation in the marketplace. Handouts will include EY’s most current Megatrends guide and a bibliography of articles and video links.

“An unprecedented reinvention of work is here; use it to turn disruption into differentiation.”

About the lead presenter: George Brooks, the Americas leader of people advisory services at EY, has more than 28 years of international experience in EY’s integrated human capital offerings. His clients span many industries and sectors (public, private, not-for-profit). He earned his juris doctor degree and graduated cum laude from the State University of New York at Buffalo, where he was on the Faculty of Law of Jurisprudence. George is a member of the New York Bar and is a certified public accountant.


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A❹ The State of Healthcare Cyber Risk: What You Need to Know and How to Respond Presenters Ben Goodman, founder and CEO, 4A Security & Compliance

Patricia Connolly, executive director, Center for Corporate Governance Drexel University, LeBow College of Business

Anahi Santiago, chief information security office Christiana Care Health System Session Tuesday - 10:30 AM ● Tuesday - 2:30 PM Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 3. Exhibits business and industry acumen Objectives - After participating in this session, you will be able to: • identify key security and privacy issues facing the healthcare infrastructure. • review how a cyber tabletop exercise is conducted and the type of information it provides. • describe how incident response preparedness can reduce risk and lower the impact of cyber events. Audience - Senior/executive healthcare leaders, future board members and professionals with cyber risk management responsibility. Description - The healthcare industry has been a prime target for cyber criminals and nation states for the last several years. Protecting the confidentiality of healthcare data from these threats is just one of the challenges we face. The integrity and availability of these data are also critical considerations. As cyber-attacks continue to grow more sophisticated and widespread, this session is designed to provide practical takeaways and information attendees will be able to put to immediate use. The workshop begins with a panel discussion about current cyber threats facing various healthcare industry segments and features a chief information security officer at a large regional medical system, an executive in charge of cyber security for medical devices at a global pharmaceutical company, and a governance expert who will address board and C-suite perspectives on cyber risk management. The second half of the session will be dedicated to a highly interactive cyber threat scenario with direct audience participation guiding the decision-making and affecting the outcome of the scenario. Just as in real-world cyber threat incidents, the panelists–who are responsible for defending against the cyber threats–are not fully in control as they face the consequences of the audience’s decisions. Attendees will receive a healthcare cyber threat scenario workbook they can take back and use with their organizations.

“How will you respond to a healthcare cyber threat? Find out in an audience-driven interactive scenario.”

About the lead presenter: Ben Goodman is the founder and CEO of 4A Security & Compliance, a firm that helps strengthen clients’ information security while managing cyber risk and meeting their compliance requirements. With more than 25 years of experience, he is dedicated to strengthening the cyber defenses and resiliency of US organizations, institutions and critical infrastructure. Ben has consulted with boards and C-level leadership teams at organizations ranging from Fortune 100 companies to health tech start-ups, with clients ranging from public hospitals, health plan service providers, EHR and population health hosting providers, private medical practices, cloud service providers, mobile app developers, educational institutions, non-profit organizations and many others. Ben is a fellow of the Ponemon Institute and recipient of ISACA’s CRISC Worldwide Achievement Award. He is a frequent speaker on the topic and the author of an award-winning paper on cyber risk management. Ben is a member of the faculty at Drexel University, LeBow College of Business, Corporate Relations and Executive Education, a member of Pace University, Seidenberg School of Computer Sciences cybersecurity advisory board, a member of the Casualty Actuarial Society’s cyber risk task force and a member of the Philadelphia chapter of Infragard. He maintains the CRISC designation (certified in risk and information systems control).



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A❺ Where Do You Want to Be in Global Healthcare Access? Presenters Gloria C. Stone, founder/owner, G. Stone Connections, LLC

Siobhán Ni Bhuachalla, principal, Six Degrees Healthcare Consulting, Inc.

Geoffrey Cook, global head external and patient relations, Novartis

Pharmaceuticals Corporation

Session Wednesday - 8:30 AM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 3. Exhibits business and industry acumen Objectives - After participating in this session, you will be able to: • describe key considerations–opportunities and obstacles–in developing a global (vs. US) health initiative. • identify the diverse skill sets and functional area expertise needed for global health programs. • state the value of such programs and respond to critics.

Audience - Those with more than 20 years of industry/business experience who work across geographies and manage cross-functional teams.

Description - Global health initiatives offer exciting opportunities. From the ability to enhance access to medicines to building your company’s reputation and distinguishing yourself, both within your organization and before the broader healthcare community, these programs hold unique potential. They also, however, pose significant challenges, requiring people who can juggle a variety of issues ranging from organizational confusion to issues with budget, capabilities, human resources, reporting, stakeholder relationships and overall program value. There is no specific template for these positions; you learn quickly that you must set the direction. This workshop will challenge participants with the complexity of a global access program, offering the opportunity to learn and share. Much of this is operational (e.g., geographical determination, scope of cross-organizational functions needed, communications/advocacy programs, partnerships and responsibilities, approval and compliance needs and ensuring ongoing leadership support) and much concerns stakeholder relationships (e.g., government and ministries to civic groups, patient groups and activist groups). This workshop will present the strategy and operational elements associated with global health initiatives so participants recognize both the challenges and potential inherent in these programs. Checklists and guidelines from multiple organizations will be provided.

“Global health initiatives pose exciting opportunities as well as significant challenges.”

About the lead presenter: Leveraging more than 30 years’ experience in the healthcare industry as a strategic communicator, Gloria Stone connects healthcare leaders with audiences that matter. Gloria has worked for a number of multinational companies to drive connected communications programs. She founded G. Stone Connections, LLC nearly 10 years ago, applying a strategic approach and analysis to a range of issues and opportunities, from organizational structure to new product entries to patient advocacy and to global access programs.


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A❻ Leveraging Analytics for Decision-Making: Strategies for Non-IT Experts Presenters Patricia Trifunov, CEO, Velocity BioGroup

Marian Benz, VP, market access, Velocity BioGroup Session Wednesday - 8:30 AM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 3. Exhibits business and industry acumen 6. Makes decisions and takes risks Objectives - After participating in this session, you will be able to: • access resources for improving data analytics competency. • ask smart questions about data sources, assumptions and methodologies. • synthesize information to better inform data-based decisions.

Audience - Those with 11-20 years of business/industry experience; those interested in improving their confidence and competency in using data analytics for decision-making. Description - How many decisions today require an understanding of data? As data sets become bigger and analytical methodologies more complex, how is the non-IT executive able to translate the most relevant components of what data will mean to make a decision? The answer lies in the creation of "actionable" data; that is, data that brings confidence to its users to take present action or to predict likely future events. It has been estimated that the shortage of health IT experts already numbers in the hundreds of thousands, and knowledge brokers in data use and comprehension will soon be in short supply. This workshop won’t teach analytical methods; rather, it will help participants understand how to interpret methodologies that must be combined to reach the best decisions. Having the ability to understand how to effectively use data in decision-making will set you apart from many of your peers. This workshop will provide an opportunity to increase your skills and improve your competency in data literacy without having to rely on or become a statistical and information technology expert. Participants will take home a workbook that will include a self-assessment, online analytics resources, fallacies check list, case study and suggested reading.

“Improve your confidence and competency in using data analytics for decision-making.”

About the presenter: Patricia Trifunov is president of Velocity BioGroup and Velocity Decisions, a strategic consulting, data analytics and government sales company that uses patented software to conduct decision analytics, combining statistical methodologies into a single integrated framework for better decision-making. Pat has a bachelor’s degree in pharmacy and spent 25 years in the biopharmaceutical industry with several companies before starting her own business. She is the former vice president of US government markets at GlaxoSmithKline, where she led a team of contracting, account specialists and business strategists with a $3.5 billion book of business including Medicare, Medicaid, Ryan White, VA, Department of Defense and Indian Health.


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Career workshops

C❶ The Skill of Confidence: Unapologetically Leveraging Your Strengths Presenter Chantelle Denise Anderson, founder, VC International LLC Sessions Tuesday - 10:30 AM (one time only) Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 4. Displays professional presence 9. Networks and ethically self-promotes Objectives - After participating in this session, you will be able to: • uncover your unique value proposition and effectively communicate it to others. • use practical tools to enhance confidence and overcome fear. • recognize, form and maintain powerful partnerships. Audience - Those with 5-10 years of business/industry experience; individuals who sometimes struggle to believe in their abilities and who seek to strengthen their self-confidence, leverage their individuality and advance their careers.

Description - Self-confident people are more successful in every area of life, yet confidence–as a skill–is rarely taught. Instead, we’re expected to figure it out on the path to success and are told it comes somewhere after hard work. But if work yields confidence, why are so many of us working hard, gaining competence yet don’t feel any more confident? Why do we still hesitate to speak up and take credit for our contributions or minimize our efforts? It’s because confidence is a skill and all skills must be built and exercised. This session will provide practical ways for you to build confidence by identifying your unique strengths, by using specific tools to fight fear and by developing powerful partnerships to help you live in your areas of strength. Participants will take home a confidence survival kit workbook and guide to powerful partnerships.

“There is nothing more transformative than genuine confidence.”

About the presenter: WNBA Hall of Famer Chantelle Anderson is a former professional athlete and award-winning sales representative turned consultant. After graduating from Vanderbilt University, Chantelle played in the WNBA for six years. She has been inducted into both the Tennessee Sports and the Vanderbilt Athletics Hall of Fame. Chantelle then joined Stryker Medical where she was the South Central egion Sales Rep of the Year and won the John W. Brown Territory Growth Award. Stryker leadership selected her to attend the Gallup Strengths Academy. Chantelle now equips professional women to build confidence that increases their visibility to managers, advances their careers and prepares them for leadership.


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Career workshops

C❷ You Don't Have To Command the Room: Professional Presence Strategies for Introverts Presenters Sharon Dougherty, CEO, Priority Coaching Joanne Golankiewicz, VP, commercial effectiveness, Novo Nordisk Sessions Tuesday - 2:30 PM ● Wednesday - 8:30 AM Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 4. Displays professional presence Objectives - After participating in this session, you will be able to: • identify key attributes of presence that will work for you. • leverage your unique strengths as an introvert to increase your power and influence. • begin to stretch the boundaries of your comfort zone to ensure you have a voice in the room.

Audience - Those with 5-10 years of business/industry experience; individuals who seek to enhance their professional presence by leveraging the unique and different strengths associated with a more reserved style. Description - Current advice about professional presence may not work as well for introverts as it does for extroverts. For reserved leaders, the idea of commanding the spotlight may be a nightmare. Even finding a way into large group conversations can be challenging. At the same time, displaying presence and achieving earned authority are keys to career growth; there is peril in being too quiet as that may lead to being misunderstood, undervalued or overlooked. This interactive workshop is designed for anyone on the quieter side of the introvert-extrovert continuum. Presenters will share the latest research on the neuroscience of introversion and extroversion, conduct a quick in-workshop assessment and provide tools to leverage your unique strengths as a quiet leader, enabling you to work even more effectively with your outgoing colleagues. These skills will increase your ability to speak up, influence others, contribute to important decisions and add to the success of your organization. Participants will view video clips of senior leaders who describe themselves as quiet leaders and hear their secrets for success. A copy of “The Playbook for Professional Presence for Introverts” will be provided so these new strategies can be applied immediately and authentically as you return to your workplace.

“Everyone shines, given the right lighting.” Susan Cain, Quiet: The Power of Introverts in a World That Can’t Stop Talking

About the lead presenter: Sharon Dougherty is an outgoing introvert. As CEO of Priority Coaching, an executive coaching and consulting firm, she works with CEOs, senior leaders and their teams to become exceptional at what they do. During her career, she has worked with more than 250 organizations including Fortune 100 companies, major healthcare systems, non-profit organizations, government agencies and startups. Sharon is also a sought-after speaker and workshop facilitator.


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Career workshops

C❸ Articulating Your Vision: Dare to Dream Big Presenter Karen Friedman, chief improvement officer, Karen Friedman Enterprises, Inc. Sessions Tuesday - 2:30 PM ● Wednesday - 8:30 AM Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 2. Communicates effectively 7. Influences and persuades Objectives - After participating in this session, you will be able to: • create a clear, crisp, concise personal vision statement. • leverage the power of personal values and goals to provide future direction. • communicate your vision passionately, purposefully and persuasively. Audience - Those with 11-20 years of business/industry experience; individuals to understand the value of creating a personal or corporate vision for the future. Description - You’re at the top of your game–experienced, respected and influential among your peers. Where do you go from here? Dare to dream big as you learn five simple steps to shape a personal vision statement that paints a picture of your future. Unlike a mission statement that focuses on the present, your vision statement helps you identify what you stand for, what’s important to you and why others should follow your lead. Far more than a sales pitch or product slogan, a carefully crafted vision statement that stretches the imagination can also inspire employees and provide thoughtful direction to your organization. Whether you are looking to make a change or create a statement that helps others see your vision more clearly, this hands-on program will help you prioritize goals, communicate with impact and walk out of the room with a personal action plan in your hands. In this interactive workshop, participants will craft their personal vision statements and share them with others. Step-by-step worksheets, as well as a vision statement instruction sheet will be provided.

“A vision statement helps you identify what you stand for, what’s important to you and why others should follow your lead.”

About the presenter: Karen Friedman is an executive communication coach, syndicated columnist, speaker, author of “Shut Up and Say Something” and newly released “Ordinary People: Extraordinary Lessons.” Following two decades as a major market television news reporter, she founded Karen Friedman Enterprises, Inc. to help professionals become more powerful communicators. She has provided media, speaker and leadership programs to organizations around the world. Karen traveled with former first lady Hillary Clinton to provide communications training for women across South and Central America. She is adjunct faculty at Smith College’s executive education program for women and hosts Speaking Of, a communications program for healthcare professionals.



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Career workshops

C❹ Presence: What It Is, Why It Matters and How the “Rules” are Wrong Presenter Michael Chad Hoeppner, president, GK Training and Communications Sessions Tuesday - 2:30 PM ● Wednesday - 8:30 AM Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework:

4. Displays professional presence 2. Communicates effectively

Objectives - After participating in this session, you will be able to: • project more confidence in what you’re communicating, regardless of how you’re feeling. • use kinesthetic learning tools to dynamically alter negative communication patterns. • prime your voice and body to communicate powerfully. Audience - All levels. This workshop is for you if you struggle to insert your opinion or voice into conversations or meetings; if you lack strategies to project confidence in public speaking situations; if you undermine your presence with negative habits like rambling, vocal filler, vocal fry and more; if you want to go from competent to commanding as a communicator in any situation, regardless of how you feel on that given day; or if you want to excel at communicating, but lack tools to empower your team and direct reports to do the same. Description - The physical art of spoken communication affects the thousands of daily interactions we all have that determine the trajectory of our careers. Ever find yourself in a situation where you couldn’t think of what to say? Being at a loss for words or repeatedly saying ‘um’ often has more to do with what your breath and body are doing than what your mind is (or is not) thinking. Join this session to find out how to change negative communication habits with simple, actionable and repeatable techniques that will help you come across better in any situation. Participants take a proprietary assessment focusing on specific competencies that contribute to one’s presence. Using a variety of tools and kinesthetic activities, you will learn how to project confidence, authority and credibility even when you don’t feel that way. This lively and interactive session provides opportunities to practice new skills in pairs, trios or in front of the full group. Participants will leave with the results of their assessment and a passcode to a URL with an individual kinesthetic drill that addresses their particular developmental area.

“(1) Presence matters, (2) it’s more physical than you think and (3) there are things you can do to improve it.”

About the presenter: Michael Chad Hoeppner, president of GK Training and Communications, helps professionals become more powerful communicators. Clients include Xerox, Pfizer Inc., NYU Stern School of Business, Macy’s, Allianz and many others. His methodology is built on teaching practical, actionable, repeatable techniques that transform a person’s presence. Michael is also a professor at Columbia University Business School in the MBA and PhD programs. He studied linguistics, speech, philosophy and rhetoric at the graduate and undergraduate levels. Michael received his MFA from the NYU Graduate Acting Program and worked as an actor in film, TV, Broadway and international theatre for a decade.


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Career workshops

C❺ Next-Level Leadership: More Recognition, More Responsibility, More Impact in the Next 90 Days Presenter Sharon Melnick, PhD, CEO, Horizon Point Inc. Session Tuesday - 10:30 AM (one time only) Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework:

5. Determined to achieve 7. Influences and persuades

Objectives - After participating in this session, you will be able to: • create the perception in senior leaders that you are ready for more. • apply strategies to get a “yes” for next-level requests (e.g., role, responsibilities, promotion, salary). • seek a sponsor to advocate on your behalf. Audience - Those with 11-20 years of business/industry experience; individuals who are ready for to expand their responsibilities and advance into a next-level role. Description - You’ve been in your role too long and you want “more”–more strategic projects, more challenge, more fulfillment, more say in how things go, but that hasn’t happened. Does it feel like your career is in a holding pattern, stalled by budgets, organizational structure or other obstacles? If so, this workshop will help you move forward with insight and impact, and take back control. In this high-energy session, participants will first explore the psychology of decision-makers and learn the #1 strategy for creating the perception you are ready and qualified for more. Next, find out the fastest way to get senior leaders who don’t know you well enough, or who are not yet advocating on your behalf, to consider you for next-level opportunities. Participants will identify the role they want (whether it currently exists or not), make a stakeholder map of people who have a say in that decision and customize the messaging for each, review strategies to gain the confidence of senior leaders and enlist the support of a sponsor to open doors. Apply these principles and see where you are in 90 days.

“Is your career in a holding pattern? Move forward with insight and impact, and take back control”

About the presenter: Sharon Melnick, PhD is a global authority on women’s next-level leadership. Her practical tools are informed by 10 years of research at Harvard Medical School and field tested by more than 19,000 corporate training participants. A business psychologist, Sharon is author of bestselling books “Success Under Stress: Powerful Tools for Staying Calm, Confident, and Productive When the Pressure's On” and “Confidence When It Counts: Rise Above Self-Criticism and Bias to Make Your Mark.” Sharon was a featured speaker on the HBA Career Conversations webinar “Change Agents: Staying Strong During Storms of Change,” and a main-stage Sparks presenter at the 2015 HBA Annual Conference in Atlanta. She conducted a pre-conference seminar on confidence at the 2016 HBA Annual Conference in St. Louis. Sharon is the chief executive officer of her company Horizon Point, Inc.


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Career workshops

C❻ Women Who Thrive: Six Powerful Strategies for Building Your Resiliency Presenter Kevin Nourse, PhD, principal, Nourse Leadership Strategies Session Tuesday - 10:30 AM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 5. Determined to achieve 12. Continues to learn, grow and transform Objectives - After participating in this session, you will be able to: • define key concepts related to resiliency and thriving. • assess personal functioning based on six resiliency strategies. • identify and commit to actions that can be taken to enhance resiliency. Audience - Those with 5-10 years of business/industry experience; individuals who are new to leadership or those who seek to manage potentially derailing career challenges. Description - While the journey into a leadership position in organizations is fraught with challenges and potential setbacks, women face additional challenges as a result of gender discrimination and bias. For example, a study just released by McKinsey and Lean In discovered that women are less likely to be promoted into their first management position than men (130 men for every 100 women). Studies estimate that 30-70 percent of female medical school faculty experience gender-based discrimination. How can women survive and thrive given these contextual challenges? It takes resiliency. McKinsey conducted a recent study that suggested resiliency was one of three critical skills women most need to develop to ensure career success. During this workshop, the presenter will introduce the Resiliency Framework, which consists of six strategies that help women thrive in the face of career adversity. Participants will take a brief in-workshop assessment to determine their resiliency needs and find out which resiliency strategy they need to strengthen to increase career satisfaction and viability. A free copy of the presenter’s book, “Shift Into Thrive: Six Strategies for Women to Unlock the Power of Resiliency,” will be provided for all workshop attendees, who will also leave with specific actions they can take to develop and strengthen this essential skill.

“The ability to thrive in the midst of adversity is not a given; it is an intentional choice.”

About the presenter: Kevin Nourse is a research-based executive coach with more than 20 years of progressive coaching and leadership development experience in the biotech, healthcare and pharmaceutical sectors. His practice centers on building resilient leaders and teams. Kevin earned his PhD in human and organization development, focusing his research on crisis leadership in New Orleans during Hurricane Katrina. He is on the faculty of Georgetown University and co-authored with Lynn Schmidt, PhD, “Shift Into Thrive: Six Strategies for Women to Unlock the Power of Resiliency,” which was published in 2016.


http://www.amazon.com/Managers-Who-Thrive-Workplace-Hurricane/dp/1599423839/ref=sr_1_4?ie=UTF8&qid=1405715839&sr=8-4&keywords=kevin+nourse

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Leadership workshops

L❶ Get Big Things Done: The Power of Connectional Intelligence Presenter Erica Dhawan, CEO, Cotential, LLC Sessions Tuesday - 10:30 AM ● Tuesday - 2:30 PM Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 8. Builds relationships and teams 7. Influences and persuades Objectives - After participating in this session, you will be able to: • define the concept of connectional intelligence and its 5 C’s. • identify your individual connectional intelligence strengths and gaps. • leverage the insights gained and tools provided to maximize team engagement, performance and results. Audience - Those with 11-20 years of business/industry experience; individuals who need to drive performance, achieve results and get big things done. Description - Those who attended the 2016 HBA Annual Conference in St. Louis will remember hearing about the power of connectional intelligence during Erica Dhawan’s 10-minute Sparks talk on the conference’s main stage. This workshop provides an opportunity for a much deeper dive into this topic including the 5 C’s of connectional intelligence–curiosity, combination, community, courage and combustion–and the role they play in getting big things done. Connectional intelligence is the ability to combine knowledge, ambition and human capital, forging connections on a global scale that create unprecedented value and meaning; said another way, it is the power to turn to turn people into super connectors who turbocharge collaboration to get big things done. In this dynamic, engaging and fast-paced workshop, participants leverage new insights and tools to accelerate the connected power of teams, to become more agile and innovative, and to drive breakthrough ideas and outcomes. An in-workshop assessment helps individuals build awareness of their own connectional intelligence strengths and gaps, with an opportunity to discuss results in small groups. Participants are provided with a practical framework, tools and strategies for understanding ways to leverage these concepts to deliver greater team performance. Take-home resources include access to one’s connectional intelligence results and a full report summarizing the connectional intelligence archetypes.

“Connectional Intelligence is the power to turn people into super connectors who turbocharge collaboration to get big things done.”

About the presenter: Erica Dhawan is CEO of Cotential, LLC, a global consulting firm that helps organizations measure, implement and sustain collaboration across teams, business units and other stakeholders. A recognized leadership expert and keynote speaker who drives innovation across generations and cultures to prepare the global workplace for tomorrow, she writes for Forbes, HBR and Fast Company, and has spoken at the World Economic Forum at Davos. Erica has degrees from Harvard, MIT and Wharton. With Saj-Nicole Joni, she co-authored, “Get Big Things Done: The Power of Connectional Intelligence,” which was published in 2015.


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L❷ The SUASION Staircase: Five Steps to Behavior Change Presenters Jill Ann Donahue, managing director, EngageRx/Excellerate

Dallas Moores, senior national trainer, Bayer Session Tuesday - 10:30 AM (one time only) Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 7. Influences and persuades 10. Facilitates change Objectives - After participating in this session, you will be able to: • recognize two key mistakes sales professionals commonly make in their efforts to ethically influence and

change the behavior of healthcare professionals. • identify key steps in the behavior change process and assess where others are on this continuum. • apply the latest developments in behavioral economics and psychology to more effectively influence others,

build trust, open doors and move others to action to achieve better patient outcomes. Audience - This workshop is for you if you are a life sciences sales professional/manager or medical science liaison/leader who wants to increase the effectiveness of your influencing skills and ability to accelerate behavior change with healthcare professionals and others. Description - While sales professionals and medical science liaisons have deep knowledge of their products and therapeutic areas, there is less understanding of how to move healthcare professionals and others through the behavior change process. This workshop presents and applies concepts from an award-winning program–recognized by the Life Sciences Trainers and Educators Network (LETN) –designed to enhance influencing skills and the ability to change behavior. Through stories, examples and practical tips, registrants gather new ideas grounded in the science of behavior change, which facilitate more effective communication, increase trust, improve efficiency and lessen frustration. The result: better outcomes for sales professionals and their organizations, healthcare professionals, and, most importantly, patients.

“To improve patient outcomes, we need to make change happen faster.”

About the lead presenter: When Jill Donahue was 35, she lost her father to an avoidable prescribing error. As a professional in the pharmaceutical industry, she asked herself: What if my Dad’s doctor’s rep had been able to access and influence him more effectively? Jill has made it her life’s work to develop purpose-driven, influential pharmaceutical professionals. She is a firm believer that the greatest outcomes will be achieved when we shift from being script-centric to patient-centric and apply the science of behavior change. Jill is the creator of EngageRx: The Three Keys to Patient-Focused Growth, the most popular program in Canada and winner of LTEN’s Award of Excellence. As co-founder of The Aurora Project, she works with leaders globally who are trying to illuminate the path to patient centricity. She founded her company, Excellerate, in 2005.


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L❸ Go With It: Embrace the Unexpected to Drive Change Presenter Karen Hough, founder and CEO, ImprovEdge Session Wednesday - 8:30 AM (one time only) Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 10. Facilitates change 11. Fosters innovation Objectives - After participating in this session, you will be able to: • practice techniques for effective management of self and teams during the stress of change. • apply the four-phase improvisational cycle of change to team and organizational change. • practice constraint and inclusive skills to improve engagement and brainstorming. Audience - Those with 11-20 years of business/industry experience; individuals and team leaders who want to better manage change and embrace more innovative behaviors, both personally and professionally. Description - Change is difficult. It demands flexible and innovative behavior and can feel overwhelming. Where to start? In this session, improvisation will be your guide. Why? Improv is an interactive and proven model for behavioral innovation and change management. Improvisers play, think upside down and brainstorm more efficiently. Leveraging these behaviors in organizations propels both people and ideas forward. This lively, interactive session will provide clear techniques for creating more collaborative, innovative interactions; use case studies and exercises to demonstrate how to change behavior; and offer a new way to manage change while being creative and innovative. All are invited to participate in group exercises and volunteers will be sought for selected scenes. Participants explore four key improv behaviors–prepare, play, think upside down and manage change–that can be leveraged for behavioral innovation and effective change management. Each is critical to a good improv show and each is critical to driving better organizational performance. A four-phase improvisational change cycle and improvisational exercises will be provided as take-home resources.

“Embrace and use the unexpected.” About the presenter: Karen Hough, founder and CEO of ImprovEdge, has been using improvisation as an engaging learning tool for more than 15 years. She is a #1 Amazon bestselling author, contributor to the Huffington Post and recipient of the silver Stevie International Award for Most Innovative Company of the Year, as well as the Athena PowerLink Award for outstanding women-owned business. A certified speaking professional, Karen has presented to audiences of thousands both in the United States and internationally. Her company has a presence in four cities with a client list across all industries. Karen trained and performed with Chicago’s legendary Second City, and is a graduate of Yale University. Her new book, "Go With It: Embrace the Unexpected to Drive Change," will be published in 2017. She is also the author of “Be the Best Bad Presenter Ever: Break the Rules, Make Mistakes and Win Them Over,” and “The Improvisation Edge: Secrets to Building Trust and Radical Collaboration at Work.”



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L❹ Demystifying Executive Presence Presenter Karen D. Kaufman, president and co-founding principal,

The Kaufman Partnership, Ltd. Session Tuesday - 10:30 AM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework:

4. Displays professional presence Objectives - After participating in this session, you will be able to: • recognize how your executive presence is perceived. • take new actions to improve executive presence. • establish an executive presence action plan. Audience - Those with 11-20 years of business/industry experience; individuals who are ready to take on new or additional leadership roles. Description - Greater executive presence can be learned. While this requires advanced competencies, professionals committed to discovering greater personal power in their interactions with senior leaders will be able to elevate their leadership style and confidently adapt to organizational dynamics and culture. This session focuses on the increased impact available to participants as they embrace and take responsibility for how others see them. In an interactive environment, participants will practice how to navigate typical but challenging business interactions. This ability is both the art and science of executive presence. During the workshop, 24 impression factors that contribute to executive presence will be explored, with participants completing the Kaufman Impression Profile® to identify their strengths and needs relative to each of these factors. Additional take-home resources include a copy of 48 Actions to Improve Executive Presence© and 12 Questions That Enhance Executive Presence©.

“Managing one’s executive presence requires self-awareness, composure in difficult situations and the ability to convey confidence.”

About the presenter: Karen Kaufman is president and co-founding principal of The Kaufman Partnership, Ltd. An executive coach, consultant and seminar leader, she specializes in impression and relationship management. Her coaching expertise and interests include executive presence and communication, effective impression and relationship management, the power of perception in organizational dynamics, leadership acceleration and being a catalyst for the possibility of organizational transformation. Karen is a contributing author to six books; her most recent endeavor is titled “Role Development for Doctoral Advanced Nursing Practice.” A nationally recognized expert, Karen was recently quoted by the Wall Street Journal in the article “How to Look and Act Like a Leader.” Karen earned a BS degree in business administration at Philadelphia University and an MS degree in organizational dynamics from the University of Pennsylvania.


http://online.wsj.com/article_email/SB10001424053111904140604576498380000356032-lMyQjAxMTAxMDEwMTExNDEyWj.html?mod=wsj_share_email

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L❺ From Critic to Champion: Discover the Resilience Within Presenter Cheryl Rice, president, Your Voice Your Vision Session Tuesday - 2:30 PM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework: 5. Determined to achieve Objectives - After participating in this session, you will be able to: • identify the voice of your specific resilience-robbing inner critic. • apply techniques to manage self-talk productively and purposefully. • leverage your inner champion for better decision-making and risk-taking and greater fulfillment. Audience - Those with 5-10 years of business/industry experience; individuals who seek to enhance their resilience and influence during times of change and challenge. Description - Imagine meeting change and challenge with enduring resilience. Imagine quelling the voice of doubt so you can lead with confidence and ease. Imagine having a trusted mentor to offer guidance and insight aligned with your core values and highest aspirations. No matter the outer success women have achieved, or aspire to achieve, many find themselves held back by their inner critic: that nagging, sometimes toxic, voice of judgment, fear and doubt. This interactive workshop will demonstrate how to manage self-talk productively and purposefully, inspire participants to identify and de-stigmatize their inner critic, develop tangible techniques for taming the voice of their inner critic, and introduce them to the practical and compelling voice of their inner champion. Participants will emerge with enhanced confidence and clarity to maximize their leadership potential. A list of resources will be provided and several copies of Cheryl’s book will be raffled off at the end of the session.

“Tame your inner critic. Find your inner champion.”

About the presenter: Cheryl Rice is president of Your Voice Your Vision. A speaker and coach who partners with women striving to be leaders in their lives, she has MS degrees in counseling and organization development and a certificate in applied positive psychology, the science of human flourishing. Cheryl has held leadership positions in healthcare firms including AstraZeneca. She is the author of her memoir, “Where Have I Been All My Life?” Her essays have appeared in the Philadelphia Inquirer, the Chicago Tribune and Cure Today. In 2016, Cheryl founded the You Matter Marathon, a global empowerment program.


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L❻ The Team-Building Toolkit: Using Interactive Activities and Exercises Presenters Stacey L. Richter-Levy, global learning and development lead, Publicis Health

Laurie Mellon, VP, early careers, Publicis Health Session Wednesday - 8:30 AM (one time only) Competency This workshop complements the following competency as described in the alignment HBA Leadership Competency Framework. 8. Builds relationships and teams Objectives - After participating in this session, you will be able to: • recognize opportunities where interactive activities can be leveraged to support/develop teams. • conduct activities that foster greater collaboration within teams. • facilitate a discussion associated with a team-building activity. Audience - All levels. This workshop is for you if you want to support, develop or enhance a team’s effectiveness using interactive activities. Description - Companies and organizations are becoming more and more complex, even as they consolidate and streamline their work. In this matrix of return-on-investment pressure, it’s crucial that teams work together effectively to achieve their goals and advance the business. Whether you’re launching a new team and want to get it off to a strong start, or you’re helping an existing team to work through challenges, there are times when an interactive activity can help to break the ice, increase awareness or open up lines of communication. In this workshop, participants will experience, first hand, four to five interactive exercises then learn to lead and debrief these exercises for themselves. Activities related to leadership, strategy, teamwork and collaboration will be emphasized. Finally, participants will leave with ideas for how to leverage these experiences to influence the team and enhance its impact. Participants will receive The Ice Breaker, two team-building activities and a toolkit with additional resources.

“Increase your leadership effectiveness by learning new ways to support teams.”

About the lead presenter: As the global lead of learning and development at Publicis Health, Stacey L. Richter-Levy heads up a corporate leadership development program that grows leadership effectiveness by tapping into potential. She has a passion for creating “aha moments” that change lives via interactive learning experiences. Stacey earned a master’s degree in social-organizational psychology at Columbia University and has worked in multiple industries including financial services, media/entertainment and now health/pharmaceutical advertising.

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L❼ Say What? Navigating Conflict and Tricky Conversations Presenters Deborah Riegel, principal and director of learning, The Boda Group Hendy Dayton, principal, The Boda Group Sessions Tuesday - 10:30 AM ● Tuesday - 2:30 PM Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 2. Communicates effectively 7. Influences and persuades Objectives - After participating in this session, you will be able to: • identify and manage two primary sources of anxiety that are at the root of difficult conversations. • use and adapt three different scripts to de-escalate and diffuse difficult conversations. • apply 10 questions to help determine whether or not to have a difficult conversation. Audience - Any level. Those who would like to develop/deepen their ability to engage in tricky conversations without risking or ruining relationships. Description - Wouldn’t it be amazing if we could make difficult issues with clients, co-workers and even family members magically disappear? All busy professionals need effective strategies for making tricky conversations–telling someone no, bringing up emotionally charged topics or admitting you’ve made a mistake–less stressful and awkward. In this interactive workshop, participants take away useful tips and tools to help feel prepared to tackle any tricky conversation without risking or ruining the relationship. Participants will learn what makes conversations tricky and stressful (both in general and for you specifically), ways in which we knowingly and unknowingly contribute to conflict, specific language to use that can de-escalate and diffuse common challenging conversations, how to manage emotions (yours and theirs) and how to know whether having a difficult conversation with a particular person is worth the time and energy. Leave this session with new confidence and competence to address what you may have been avoiding. Handouts include three scripts to de-escalate difficult conversations, a checklist of 11 factors to consider in deciding whether to have a difficult conversation and 25 questions that can dramatically improve any relationship. Note: This workshop requires pre-work; participants will be provided reading materials just prior to the conference.

“Leaders must be prepared to speak up and speak out, especially when the stakes are high.”

About the lead presenter: Deborah Riegel is a certified coach and facilitator who combines her expertise in cognitive, behavioral and social psychology, public speaking and leadership development. Deborah teaches management communication at the Wharton School of The University of Pennsylvania; she also serves as a visiting professor of executive communications at the Beijing International MBA program at Peking University, China, where she prepares senior leaders from around the world to communicate more effectively in a growing global marketplace. She has been a featured expert and a contributor to Harvard Business Review, the New York Times and Bloomberg BusinessWeek.


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L❽ Widening Your Organizational Sphere of Influence: The Theory of "Ripple Influence" Presenters Perry Sternberg, head of US commercial, Shire Amy Pott, head of US commercial operations, Shire Session Tuesday - 2:30 PM (one time only) Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework:

7. Influences and persuades 9. Networks and ethically self-promotes

Objectives - After participating in this session, you will be able to: • apply the Ripple Influence model, identifying how industry leaders to inspire, motivate and engage teams both

inside and outside of their reporting lines. • articulate the challenges encountered in influencing others. • set at least three goals to become more influential. • identify an industry peer mentor with whom you’ll collaborate over the next six months to implement your

influence-building plan. Audience - Those with 11-20 years of business/industry experience; individuals who need help with their personal brand to enable them to become more influential. Description - This workshop is designed to provide participants with a rare window into how some of the best leaders in the industry have mastered the art of influence to inspire, motivate and engage teams–both inside and outside reporting lines–having leveraged the concept of “ripple influence." This workshop kicks off with a discussion and Q&A about influence. Following that, participants will break into small groups, each led by a senior healthcare industry leader (HBA Rising Star, Luminary or PharmaVOICE 100 winner). In these groups, participants will receive direct mentoring on influence from the group leader, discuss and share their own influence challenges, and leverage a provided toolkit to create individual goals on how to become more influential. In the final portion of the workshop, participants select a peer mentor from among their group with whom they will collaborate over the next six months to practice key skills and successfully implement their influence-building plan and meet their goals. Take-home resources include the six-month toolkit and several articles on influence and leadership.

“Receive direct mentoring on influence during this session. Then identify a peer with whom you’ll collaborate for

the next six months to achieve your influence-building goals.” About the presenter: Perry joined Shire in 2013 and is head of US commercial. He was previously vice president and general manager, US and Canada pharmaceuticals at Bausch & Lomb. Prior to that, Perry held various roles at Novartis Ophthalmics, Novartis Pharmaceuticals and Merck & Co., Inc. He holds a bachelor’s degree in animal bioscience from Pennsylvania State University.


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L❾ New Math of Employee Accountability Presenters June Zeringue, consultant, Insigniam

Alan Prushan, consultant, Insigniam Session Wednesday - 8:30 AM (one time only) Competency This workshop complements the following competencies as described in the alignment HBA Leadership Competency Framework: 3. Exhibits business and industry acumen 1. Demonstrates integrity Objectives - After participating in this session, you will be able to:

• define the concept of accountability in the workplace. • identify factors, actions and conversations that drive accountability. • use a simple process to hold yourself and others accountable.

Audience - Those with 5-10 years of business/industry experience; leaders who want to strengthen their ability to hold others accountable for results in a way that contributes to the success of an individual, team or organization. Description - Have you struggled with the concept of accountability and what that looks like in today’s workplace? This interactive workshop will take a deep look at the real meaning of accountability–what it is and what it isn’t–and provides an opportunity to practice being accountable for a workplace issue with a fellow participant. This session will identify factors that produce results and actions that work…or don’t. The tenets and context for accountability will be reviewed, and the presenters will offer a simple process that participants can follow to hold themselves and others accountable. A second partner pairing will provide a platform for participants to share what they’ve learned using the framework and process provided. Participants leave with increased skill and confidence in their ability to hold themselves and others accountable in a way that contributes to individual, team and organizational success.

“Accountability is a major issue for many organizations. Address it in a way that contributes to success.”

About the lead presenter: June Zeringue joined Insigniam after a 25-year career in sales and marketing, most recently in the IT industry. At Insigniam, her primary focus has been on the pharma and medical device industry, working with executives and their teams to elevate performance and produce breakthrough results. She has been instrumental in developing leaders at a medical device company, who over the course of nine months executed projects that delivered $2.8 million in realized revenue and cost savings for their organization. A long-time volunteer leader, June currently serves as chair for the New York/New Jersey region of the Healthcare Businesswomen’s Association.


2017 HBA Annual Conference - Healthcare Businesswomen's ...

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